United Parcel Service - UPS Reviews

The guy was very nice and helpful and handled my package like it was his own. Thank you for having great people working, some places don’t care they have working in their business.

I've been using them for personal and business since 2006 and have never had a problem with their pickup or delivery service. They are always on time.

Only problem I have is we are in a town of 9500 people but we have UPS distribution center. They only open 1 hr a day at 4:30 pm to take parcels. People inside working all day, open up for the customers that pay the wages.

Over the holidays several delivery companies were used. UPS is our favorite service. The deliveries are on time and our delivery person is always polite and very professional. Packages are left where they are safe and can be found by us when we return home if not home at the time of delivery. My favorite delivery company for sure!

What I would appreciate it if UPS would respect my shipping instructions in terms of where I want my package to be left if I'm not home to receive it.

UPS delivery person waits patiently while you get a package they anticipated picking up. Nice. I get a lot of packages and UPS will ring the doorbell before they leave to alert me. If they're delivering something that needs a signature they all take extra care and not just leave the required notice around the door, they will knock and tell me they only have one more attempt. Packages arrived in good condition and not torn or battered.

Order 6 packages and they ended up 2 places all at different times. Called and they promised me the packaged packages will get where I requested and never did. A total waste of time.

UPS is the best. They are very polite the staff goes above and beyond to make sure the customers are pleased with their services while we are there.

UPS is a great company. They just need to know when the customer are home. Stop putting the parcel on the doorstep. For one can take the package and the consumer reports it and deal with it for next 30 days.

UPS has good reputation, and professional uniforms. The service is fast and thorough. Friendly drivers and they do deliver the package by 8 p.m. at night.

I recently received a package from them and the driver stood about 10 ft from my door and threw the package the rest of the way to my door. Thank goodness it wasn't breakable. I could not believe he wouldn't take a few extra steps to the door.

Whenever anything is shipped to me via UPS, it arrives on time; it arrives in perfect condition and UPS always rings my doorbell and carries it right into the apartment building exactly to my door. They will not leave the package without physically seeing me and/or handing the package to me, whether I have to sign for it or not. They are so professional; unlike other shipping companies I have had to deal with.

Always try to use UPS. FedEx is too pricey and I do not approve of their NRA stance. I like how we have the same UPS driver and they are friendly.

I had a parcel shipped from Pretoria, South Africa to Philadelphia, USA. I had no choice in the courier service, as the South African Tertiary Institution uses UPS. The UPS tracking information was never in real-time - it was always hours late (even up to 24 hours late). The scans were scant - one scan per country! (Was the scan an "incoming" or "outgoing" country scan?) The initial delivery date changed throughout the days - first one date, then another, then back to the original date, then finally no date! I even signed up for cell phone updates - except for the initial cell phone message, I never received another one.

The manufacturer provide shipping labels to pay for the return/forward of recycled products. I use UPS to return ship a lot of these products and their pickup locations do not hesitate to accept the package. Also, I’ve been able flag down a UPS truck driver and pass the package to the driver. If it’s not USPS then it’s UPS. Both work for me.

Their in-store customer service are always friendly and very helpful. Their website is easy to use. Packages are always on time with the exception of a disaster - such as fires in Calif.

UPS is the worst of the worst, drivers are too lazy to find my correct address so they dump the packages at a UPS pick up point which has been very inconvenient. One particular package was so late getting to another pickup point that by the time I finally received it, the package was battered and the contents were dented.

UPS does a great job when it comes to customer service and delivery. I just wish they would be more careful and not deliver so many broken items. At least three out of every ten items they deliver are broken or have a crushed box.

UPS has gone downhill recently. Packages arrived damaged and company doesn’t seem to care. Customer Service is horrible. Arrival times that are given are not just inaccurate but really inaccurate. And when you call to complain they seem to be totally disinterested in correcting the problem.

I love their package tracking, it matches perfectly what process the package is in. However, they need to make sure the package is known to be on a doorstep before leaving the door.

I am so impressed with their website! It is a joy to use. Very user friendly and accurate. They always email me when a package is rescheduled, usually it is earlier than expected. I’ve used them so much that I know the UPS driver by name... always courteous and careful with all packages.

My recent experience with UPS facility within a Staples was not productive. The problem: I mentioned that I was shipping cookies in a box. UPS refused me delivery saying no baked goods even in a box. I mailed via US post office instead. The USPS was glad for the business and had a sense of humor about it. I think she is still laughing about the prospect that a piece of cake could be considered a hazard. The cake could be loaded and might explode sending icing willy nilly throughout our neighborhood. And it might implant itself in our skin. Anyway UPS gave us a good laugh. I am going with USPS from now on.

Wow. Wow. Wow. Unbelievable! Lack of communication is an understatement. Unfortunately I moved and was unable to receive my shipment. I called in way beyond the shipping date, my bad, and my package was sent to the abandonment department, understandable. Sooo... UPS tells me I need to have the sender contact them to approve the package release, and so the sender calls UPS. Sender calls me to say I need to pay UPS the brokerage fee first, no problem. I call UPS to pay the fee. UPS won't accept payment until the package release is cleared by the sender {this must be a joke, get it together UPS}! Sender makes a call to UPS AGAIN and send me a follow up email to confirm.

UPS delivery hours are from 8am-8pm and for the last year or so, my packages are ALWAYS delivered between 9:30 and 10:00 at night. Often times the drivers will knock and then immediately put a note on the door that it will be delivered the next day and walk away. I know this, because I’m home when it happens. I’ve even had them leave a note on the door without even knocking, that said the package would be left at a destination to be picked up after the first attempt at delivery. I know this, because I was home when it happened. I dread when a package is sent to me via UPS because the service is so terrible and if I could pay an extra fee to have it delivered by an alternative delivery service, I would. I would never willingly give UPS my business if I had the choice.

I have just found that UPS is the most accommodating with their options on how to ship, what different levels & their prices are good, I think they are the easiest to track.

The people are very professional, packages are sent with ease and arrival times are accurate. Their trucks are always clean looking and the people are dressed in their UPS uniform which is professional looking. We have always had very nice people to deal with and their locations are convenient.

Parcels left in the building's vestibule where anyone can take them despite directions clearly printed on label to deliver packages to my apartment door.

A shipping experience that was not the very best, consume service rep., was not having a great morning, pack my package not in the best fashion, trying to be understanding. Just a bad day, everyone has one, I thanked them and have a bless day!!!

It takes forever for mail to come in or go out. And one time my dad ordered Navy coins because he is a Chief in the Navy and half of them were broken.

I like UPS. They have an office close to me with help that goes out of their way to get what we want. The only thing I fault them on is to me their prices seem high but then I am old and everything seem high priced.

Talked to customer service twice in the last couple of days & found the accents hard to fully understand. So sad another company employing overseas instead of giving jobs to people in the US.

I have always dealt with a friendly courteous employee. My delivery man at my home is wonderful and extremely polite. I can actually say that I have never had a bad experience or delay with my deliveries or shipping.

My package was to be delivered and it wasnt. Luckily saw note on ground they attempted because it must have flown off the door. Went to drop off point and not there. Called 800 number and they said it's there now. Got an emailed from the purchaser and it said I requested it to be taken there and I hadn't. Called store again and not there. She called and said 2 drivers had been there and didn't have my package. I called 800 number again and she said it was someplace else. She's in as another country. Finally she set something up for it to be delivered. Later this rude girl called from a facility here and said a call was made to have it sent to store. I did not make that call. Now supposedly it's to be delivered tomorrow. I think I'll try to find another method of having my online orders delivered because this has been a very bad experience. I would give them no stars if I could. I guess I'll wait and see what tomorrow holds.

I shipped packages to my children at Christmas time. I know this is a very busy time, but some packages were received in bad condition and others were late.

Always on time and care enough to leave your package in a dry spot or put it in a plastic bag if it is raining. Great service. Could not be a better company for shipping or sending!

A package came to me and it was in good shape but was the wrong item. I had to return the package. I received a free, return shipping label and brought it to the UPS store in Yreka, Ca. The woman there was so easy and very quick to deal with that I shall return soon as I have two packages to be shipped to the East Coast soon.

Mostly ships with UPS, if I label an item as fragile, it ships well. I haven’t had any items lost or damaged. The price can be costly depending on the weight. Speed of delivery is timely. I will use this service again.

I have never had any issues with the UPS. They have always delivered with the utmost respect. My packages have never came ripped opened or broken.

Always give you the highest price and they say there’s no other lower price. Nice how they give cheap rates to Amazon but the average customer gets a high freight price.

No problem for 2 years. And THEN they use a larger truck and cannot do a u-turn in driveway so they run down and circle around and go up the embankment to the driveway. This degrades the driveway. This is an extremely rural area. No problem backing up which they refuse to do. Pete **, Montrose, CO their supervisor possibly thought they should be able to back-up and proceed out the driveway. He took the complaint but has refused to talk to me!

Drivers say no one is home even when that’s not true. Happened to me twice - and I knew they never even came by my house as no notice was left on my door. They also hardly ever honor their overnight delivery, they say “out for delivery” all day and at the end of the day change it to unexpected delivery issue. I don’t understand why businesses continue to use them.

Completely ridiculous. I left work early, sat here for 5 hours waiting for a UPS truck that never arrived. Continually checking the status online, it said it was out for delivery. I decided to check one more time, and it said there was an 'Exception'. So I called UPS customer service. They notified me that the drivers now use a 'system' whereby if the address for an apartment complex has no apartment number the driver won't even go to the building. A little strange considering I live in a secure building, and every package I've ever received from UPS they leave in the hallway downstairs in an unsecured area. So even if there had been an apartment number listed they still would have left my packages in the hallway downstairs comma in an unsecured area. WTF?! WORST 'CUSTOMER SERVICE' EVER.

Last year, we signed up for UPS My Choice so that we could get notifications for packages coming, and leave delivery instructions. We had quite a few wedding gifts delivered via UPS from Macy's. The driver was excellent, leaving the packages exactly where we had asked, hidden from sight from the busy street. This is in the suburb area south of Dallas. Fast forward to this year, and I have now had 4 packages this year not deliver on time. The first one had been ordered with Amazon two day shipping and was time-sensitive, when I called and asked, they said the driver had a full load that day and hadn't been able to find the house (he was new). But online, it showed no one was there to receive the package... Even though it did not need a signature, and the instructions said to leave it on our porch.

UPS can't figure out how to open a gate, walk around to driveway to drop off at door and they falsify tracking details. No notification was left as to where they dropped off package and tracking recorded the package was left at the door. Please see image and you decide if you can tell if it a UPS delivery or street garbage.

The driver "attempted" to leave the package when I was at home with another person who were both looking and listening for the UPS delivery. When the driver specified they "attempted" delivery, there was NO Knock on the door and NO ringing of the doorbell. How in hell are we supposed to know that the driver is at the front in order to sign for the package???? Now, I have to make a trip to a Postal Annex store to pick up the package that should have been delivered. The absolute worst service!!

I’m writing to report that I have lost several hundreds of dollars worth of merchandise due to UPS’s delivery practices. In the past, if a person wasn’t home to receive a package, UPS would leave a notice instructing pickup at their one of their depot locations. Now, drivers simply leave the package at your doorstep. They won’t even attempt to ring your bell (I have been home on several occasions during a ‘delivery’). A brief Google search of this company’s delivery practices will reveal several methods of corruption to this system including theft of packages, and even drivers who actually fail to complete a delivery - while indicating a completed delivery in their system. I have been notifying my vendors that I will only do business with them if they can offer delivery by either FedEx or DHL. I done with UPS!

For the last 2 years since I move to a new suburb of Detroit, MI my packages are everywhere. I am an avid online shopper and packages sometimes come every week. My $900 dollar computer was delivered to the wrong address. My pet bed wrong address. 2 other packages just lost. I moved to a new house =, same zipcode, about 1 mile away. 5 packages in 1 day to neighbor, who refused package said it was wrong address, said they delivered, I call UPS same night, they say they don't know where it is. It's on your truck and your delivery person lied about delivering it.

Very poor standards. One of the most incompetent companies I've ever had the displeasure of being forced to use. Avoid at all costs. Almost every time I use them something goes wrong. Either the package is returned to where it came from or lost. Truly horrible, I feel immediately angry whenever I see that a vendor uses them. They are also expensive, which means you get very unreliable service for a horrible price. Really amazing stuff.

Outrageous Brokerage fees for a package from Michigan to Ontario. In this case, the value declared to Canada Customs was $65.75 USD, which converts to $83.69 CAD. The breakdown of the charges is as follows: I bought a 2 pound piece of plastic (auto part) online for $65.00 US and UPS came to my door with a whopping $45.00 C.O.D. Brokerage fee for a package from Michigan to Ontario. The fee was payable to UPS and had nothing to do with the seller. This is how UPS detailed the charge: Customs Duty: $0. Customs HST: $10.88. Entry Preparation fee: $19.95. Bond Fee: $6.00. COD Surcharge: $4.25. Brokerage Taxes: $3.92. Total amount assessed: $45.00. Very unfair, but you have to pay because returning the item would be costly as well. They know this!

I had a package from UPS, there was notice on my door package is left in nearby UPS locker and it has to be collected from there since the package delivery requires signature from the recipient. When I went to the destined office to collect my package I was guided to go out near the big installed locker box of UPS and collect it myself by entering the required details. The locker box was mighty and huge. I do really appreciate the technology and the locker system. I fed in all the required details in the locker system. Standing in front of it and actually to be noted in OUTSIDE FREEZING COLD. But locker refused to open due to some technical faults. I had to request from the employee out there to help me out. But I was directed to stand outside in front of the locker in the FREEZING COLD and contact the customer care number from the locker.

I have a package stuck in customs in Calgary and called the customer service center to get some clarification and was hung up on twice just like that. This has to be one of the worst customer service centers in the history of business. The number I called was 18552103500.

UPS needs to change their slogan to: "We put every effort into getting your package to you sometime, maybe". From the laziest drivers to the most uncaring, clueless customer service representatives in the industry, UPS level of professionalism can only be described as abysmal. They do not answer emails or their own "contact us" messages on their own site. I have a critical shipment that has been in town two days. They have not even managed to get it to one of their "access points". This is not an isolated incident. This is a common occurrence. I talk to customer service representatives. They simply do not care to help in the least. One too many times. I am done with UPS.

Ordered a simple package from Lowe's on April 9, 2018. Package was collected by UPS agency and it's been more than 2 weeks and I haven't got the package yet. Every time they come up with lame excuses. Starting with apartment unit number missing, then few days later with incorrect address and then finally after 2 weeks UPS tried delivering. I wasn't home during the first attempt so I contacted the customer support center to inform the driver to deliver after 4:30 pm. They said the message will be passed. The next day he shows up at 3:45 pm instead and leaves another delivery attempt notice. I contacted the customer care again and this time they gave another excuse. Where is my package??? Today is April 25, 2018 and I haven't received it yet. (15 days for a local shipment, are you kidding me??) WORST SERVICE EVER. Never will use or recommend UPS to anyone.

I had an virtual wallet and a student account. I was very dissatisfied with the mistakes and errors PNC bank made with my accounts which they never own any blame. The customer service is horrible. I loved my account. Sorry I had to leave it behind due to the poor customer and banking services.

We were UPS customers both personally and with multiple businesses over at least two decades and that is no longer the case. We cannot trust them to not destroy our packages and we no longer use them for anything. UPS has damaged many of our parcels over the years and has only claimed responsibility for one of them. One of these packages was actually driven over by a truck, the package arrived with a huge tire track across the flattened box. They did not pay for that one either. Countless phone calls to UPS with repeated promises to "call me back tomorrow with an update" reflects a broken system in a broken company that does not care about its customers or the packages they destroy. We have shifted all of our box freight to FedEx and USPS and have not had a single broken item thus far. It has also saved us quite a bit. I'd say about 20% modestly speaking.

I Shipped three (3) HEAVY packages in one shipment from The UPS Store in Charleston, W. Va, to a business in Gibsonia, PA, a distance of 250 miles. UPS delivered two of the 70lb+ packages and LOST the third. HOW do they lose a 71/b package that is part of a three (3) package shipment? Furthermore when dealing with them, it is almost impossible to talk to a human and when one does get a human on the phone, well the human is no more capable of making a decision than is a two year old. I myself had to open a "lost package" claim when my customer did not receive his full shipment. UPS promptly closed the claim, stating they couldn't contact me even though they had my contact telephone and email and I NEVER received either an email or a telephone call from them.

NO THANKS UPS!!!

I have had 2 experiences with this company and both were terrible. Late packages and really sketchy about stuff, had my package picked up at my residence which they lost in record time. Well at least they blamed me for it and told me they were not responsible, the whole company is honestly an embarrassment. I ordered a box for my shipment and trusted the transportation courier to properly package it for me, package was lost and UPS says it wasn't packaged properly so too bad for me. As nice as it is being talked down to by a customer service representative it was nice of them to con their way out of any liability. Disgusting.

I don’t even know where to begin. UPS delivered my package to a different address and to top it off let someone sign for my package. When I called them on their mistake they said, "Oh we have to locate your package. We will have the UPS driver give you a call 1 hour later." The driver says, "We located your package but now we have to do a investigation." I was furious, hung up on the driver, contacted customer service again.

I simply ordered ink from Office Depot for my business. It was suppose to be delivered 4/09/18. I got a slip on my door, no package. I called UPS. They told me I wasn't home to sign, which obviously a Monday in the middle of the day people usually work. They told me they would reship it to my address and it be delivered by 4/18/18. Which it didn't. So I stopped in to pick it up and they then tell me they shipped it back to Office Depot, I then called Office Depot about it and they were unaware of that. So they are reshipping me a new order. Hopefully not UPS! This has become a big hassle for simple ink cartridges. Just deliver me my product I ordered, simple as that.

Had to close a credit card issued by BofA due to fraud. Was told by BofA it would be delivered on a certain day, had a tracking number. Of course, never received my new card. This issue has been going on for 3 days now. Contacted UPS, was told it was refused by me, (never even saw the delivery person or signed anything) a lie by UPS. Of course yanked to the sender, BofA and then yanked back to UPS and back and forth. The YANK game, no one taking responsibility and therefore never receiving my new card. I am finding today, I can't obtain answers or resolutions for issues. It can take days to even connect with the right person, going from one department to another. UPS is just another example of how no one knows anything, and forget customer service people, they are USELESS.

First of all, I really do not like the fact that UPS is used by the businesses for my orders, since I never would use them. I have not had a good experience when UPS was the carrier. I have never had a problem with tracking with USPS or FEDEX when tracking; the packages were delivered promptly and always before 8:00 pm which I was told was considered as "by end of day" for UPS. My recent problem was that I had been checking the tracking status of a package on the supposedly delivery date and I had been at home all day. Well, I felt due to my unfavorable impression of UPS, I should call and pray that I could connect with an actual person to make inquiries concerning the package since it was getting close to 8:00 pm.

I have had a number of deliveries lately, all using UPS, and everyone of those deliveries has had an issue. The last two were trying to get items delivered to their UPS Access Point, which is SUPPOSED to eliminate issues. The first time, they were apparently delivering my package and then POOF, the package was lost and it took almost 2 weeks when they finally found it. My latest is they had two failed delivery attempts at the Access Point. How can they fail at that?!? They lie about things, the drivers are lazy and uncaring, and if I had other choices, I'd never use UPS again. A company that was a leader has become the bottom of the barrel.

Not the first time that I have bad experience with UPS. This time, the package has been in transit for 6 days as I write these lines. We are Wednesday and I have received emails to inform me that the package would be arriving on Monday. Called many times providing them with the tracking #, address and postal code only to find out today that they had the wrong postal code from the store (shipper). The package is now in transit to a different city, like hundreds of miles from my home. A real mess! Why didn't they correct the postal code when I first called on Monday!!! So frustrated!!!

I have had several bad experiences with United Parcel Service. All of my deliveries have arrived late with damaged boxes. I am very dissatisfied that the company would not honor my request to receive a call from a driver delivering a package. The bell system is broken at my building and I call them notify them of this and ask for a courtesy call. The driver refused to call me and after several conversations with dispatch supervisors my problem was not corrected. One supervisor even lied saying that he called me when he had not. I was home at the time of delivery and because of their refusal to allow the driver to call me I did not receive my item. This is poor customer services and shows a lack of respect and value of my business. I will not be using UPS for any future deliveries.

Where do I start? As I write this UPS was to pick up a package today. I had to wait all day for them only to see them driving down the street. They posted a notice on my door but my bell never rang. I've asked them as of two years ago to leave packages in a certain area, I live in a high traffic area and packages can be stolen. So did they do as I asked? Yes. ONCE! After that they left electrical equipment out in the snow near the door I asked them to put it in. They constantly leave packages out where they could be stolen. Not even close to where I requested them to leave them. I had a driver deliver a package that wasn't mine. In fact it wasn't even in my area.

When moving into our new home our first encounter was with a UPS Driver driving like he was at INDY-500. Him the driver cutting us off at a T intersection where when coming onto our road was in our lane cutting the turn too wide into our lane. This was on different scenarios catching them or him/same driver going around corners and fish tailing due to driving through "snow sand" left from town truck’s sanding roads. During winter the roads are dry and so is sand trucks cutting corners at a higher rate of speed than what is stated for roads. It's obvious! Then we had damage done 3 different times to our mailbox being backed into due to driver backing up and parking on our lawn to go across street to make deliveries instead of either pulling into recipient’s driveway or backing in.

My Phone Carrier sent my package out for next day delivery that was supposed to be delivered on for 4/14/18. I tracked the package all day and the UPS website indicated that it was out for delivery and also gave the option to follow the driver. Upon tracking the driver I found that he/she was within 2 blocks of the delivery address however I never received the package. So, I contacted UPS only to find out that even though they scanned the package in as out for delivery the package actually never left the facility. Therefore instead of getting my package on 4/14 I won't get it until 4/16.

We had a very important package that was time sensitive. We paid $30 for it to be overnighted and it took them 4 days to deliver it. It required a signature so we sat around for 10 hours for them to not show up. Then when we called they refused to give the shipping money back. No integrity whatsoever!

Normally I have no issues with UPS. I understand that mistakes happen from time to time. But the customer service operators are horrible. I spoke with two different operators and their English was so bad that I was not even sure that they understood my problem. I did finally get my problem resolved but it was a very frustrating experience. I won't be using UPS anymore unless I have no other choice.

UPS left me a notice to pick up a parcel at an address. No timeframe was provided, just an address. I went to retrieve it, it was not there. I called them. I told them, "I would not be able to receive a package during business hours, so please keep the package for me at the drop off place." They said they would. I went a second time. It was not here because they were trying to deliver it again. After doing what they said they would not do again they said it will be next taken to a place FAR from my home if I want to get it there. I had already wasted hours of my time and cannot afford to waste more. When I called and talked to workers twice and management once they were completely unhelpful and could not account for not doing what they said they would do. I told them to return it to sender, I would just return the product. I will never buy from Best Buy again or anyone who uses UPS.

Customer beware: The UPS store at 3712 N. Broadway, Chicago, IL lost a package that I brought to them for delivery in December of 2017. It was a Christmas gift that never arrived, but that is not the biggest problem. When I called the local store to try to track the package and get assistance with finding the package, I was met with a very hostile and unhelpful response from the woman who answered the phone initially and on subsequent calls. Finally after about a month, it seems she filed a report of the lost package with UPS itself and had an agent from UPS phone me. That representative was very helpful on the phone but proceeded to not follow up with me, or ask for the needed paperwork or documentation in order to issue a refund. Eventually a check was arrive in the mail for an amount that was quite a bit less than the value of the goods sent.

UPS is awful! They left a package on my front doorstep in an apartment complex after alerting me to tell me it was delivered to my mailbox while I was at work! Secondly I filled out a change of address form on their website and it took my money but then told me they were unable to complete my request. So I call the customer service number and after being on hold for an hour and eleven mins. a lady tells me that there is nothing she can do over the phone and I would have to go to the post office. So why is there a website? I know many people who have had bad experiences with UPS. They suck and do not seek to help the public. #horrible service #bad business.

UPS has always been my least favorite delivery service. I have had multiple issues with them, especially recently. I have had multiple packages out for delivery that do not get delivered. I even had a delivery driver blatantly lie about attempting to deliver a package and enter it in the tracking notes. I had been following the live delivery map and listening for the truck all night and he never came. If I had a choice, I would never use UPS ever again. FedEx is the gold standard when it comes to delivery and I wish I could use them every time.

So I decided to buy my brother some comfortable shoes to work in because lately he’s been having back issues. Ordered the shoes and was given a delivery date to I would receive my package. Well I’m at work and get an alert that my package was going to be delivered early because the driver was in the area... but I’m at work so I called the company and was reassured that I could pick up the package from the mail center the next day, ok so I’m working with the thought that my package will be at the post office... Four hours later I get another alert stating my package was delivered to my doorstep!!! I stay in a apartment complex so they left the package on the front steps??? Well when arrived home package was gone! This is the second time UPS has ** me. If I want something offline and I have to get it through UPS I’m not buying it!!!

I have never in my life been so frustrated with a company! In a little over 3 years, I have not had one delivery attempt from UPS that was successful. I live in Crandall, GA and was told that I should have my packages routed to a neighboring larger city... Btw that still did not get my package delivered. The next attempt by UPS resulted in my package being delivered to Old Fort, TN... That’s a completely different state!!! I have entered my address into different devices using different apps and GPS always finds my location perfectly, do the drivers not utilize this?! Any time I try to resolve this problem with customer “service” I am told that it is resolved and still never receive my package OR the rep has such a strong accent that I finally abandon the attempt for “service” altogether. I honestly cannot fathom how UPS is even still an active company. Such a joke!

This company is a scam without a doubt. I had a very high value item delivered with holes in the box, some physical damage but mostly cosmetic. Insurance should have covered compensation. Guess what? They didn't. They went through every loophole they could. Got away with it for now.

Literally every single time I've dealt with UPS was a headache. Once, they literally dropped about $1.5k worth of computer parts at a house 4 blocks from me, and the rep said the driver's reason was that he likely just wanted to get home and it was his last delivery, and a signature was required. This time, a signature was also required, and the driver claimed he STILL just sat my package out by the road - as in, didn't even bring it to my door - and it was stolen. As in, he told his boss that. Wow. It's been years since I last accepted a shipment through them, and the only reason I used them this time is because I didn't think to look at the carrier, or even ask once I'd have seen one wasn't listed. Their shippers don't even list that they use them anymore, lol. That's bad.

I have a bad experience with UPS almost every time they have to deliver my package. UPS keeps on lying about weather circumstances that cause a delivery delay of my package. My package was scheduled for early delivery on Saturday. I was sitting at home, waiting for UPS to deliver my package. In about 5 PM I received an email from them, that my package won't be deliver today because of emergency situation caused by the bad weather. The package was on UPS facility, few blocks away from me. And there was a nice and sunny weather. The real reason was, that they did not want to deliver my package on Saturday. They are too lazy. This is complete disrespect of me and my time. I cancelled all my plans, waiting for UPS, but they have just spit in my face!

UPS delivered 3 packages when it should of been 4. Marked the missing package as delivered to me! UPS is the only shipping service that has these problems! USPS and FedEx are great! Not the first time! Tired of it with UPS. :(

We imported goods from US recently and took them almost 2 months + to inform us that we need import permit. Then, permit is out but this experienced UPS employee can declare our goods wrongly and we complaint to Consumer Service Centre. They required for documents to prove and in the end, they replied, "SORRY, we can't entertain you as goods is already delivered". Such a simple reply and do not admitted their mistakes and put blame on us. The item with actual permit have to cancel and send back to US. We wrote them email to arrange shipment to US and they charged us for the transport. Now 2 weeks already and they don't bother to reply our email. Super poor service, wasting hell lot of time.

Don’t ship quality and fragile stuff through UPS. They don’t take good care of items. They drop my slit lamp damage everything. Everything came in a bubble wrap broken. It better shipping through other carriers that this pathetic carrier.

On May 5th, 2018, UPS failed to deliver two packages, from two separate senders, to our address. When I checked the UPS tracking information, both read: "receiver refused delivery". We never refused delivery of either package. I contacted both companies, and while one was satisfied with my word that we had not refused the delivery, the other was not. The second company requested that I pay an additional shipping fee as the UPS tracking information CLEARLY stated: "The receiver does not want the product and refused the delivery".

UPS has left my package next door TWICE. Last year the old woman threw it away & laughed about it later. Last Thursday. April 5th I was expecting a delivery & saw it on her porch. Can't get UPS to return my calls or explain why with my house number plainly on the mailbox in front of my house they keep losing my packages. FedEx & DHL never have this problem.

I brought unwrapped product to UPS store at 40th and Old Cheney in Lincoln Nebraska. Asked if they could wrap safely and get to Portland Oregon. Great in-store service but costly due to glass picture frame with golfers autographs. Paid for fragile over $160 once all in ace. Arrived as promised but frame damaged. And this is when it went downhill. Package was my son's so he took initiative to contact store. Supervisor was rude and abrupt with answers. He had phone on speaker so we all heard her say someone would get back with him in 1-2 business days for claim to be processed. He waited and no call so called 10 days business days later and was told claim had been processed but still no communication to him. Very poor communication by UPS and still waiting for reimbursement of cost for fragile costs reimbursement.

These package have been said we asked them to be held and we never call UPS to hold the package. After a 100 phone calls to UPS today I got nothing but lies from them that they were sending the package to a UPS Store only to find out they did not do it. Put UPS out of business for I found out today that they are not delivering package anywhere here in the housing area for thief of package being stolen off front porch. That is a lie for my neighbor left a package on her front porch for 5 days and it was not stolen.

UPS is the worst. When delivering packages instead of them ringing doorbells, following instructions on who to call, they just leave your packages out in the open. I called customer service and was informed, "ma'am our drivers leave them in secure locations such as a front porch or apartment door, that is where he left it". "Ma'am please tell me how he left it inside my apartment door, when you need a key to open it? How are you still functioning. This is the only delivery service I know that can misplace, steal or lose your package and still be up and running! I call **!!! THE WORST, please DO NOT USE UPS EVERRR.

I ordered a package on Tuesday (3 Apr) and the tracking status said it wouldn't be delivered until Friday. On Friday it said package would be delivered at 8pm. At 3pm the status updated to say "a delivery attempt was made at 11:02 AM." Unless driving by an address counts as an attempt that's a lie. I was sitting 20 feet from my door during that time and there were no doorbell rings or knocks. They also didn't leave a delivery attempted note to prove they were there. Then UPS decided since I wasn't there I could drive to the store and pick it up. I called customer service and after wading through the automated system finally spoke to a person who said I could have delivery reattempted but "they only try once a day and since they already had an attempt today Saturday would be the earliest".

On January 30th of this year I sent a package TO Albuquerque New Mexico. It was a vintage Pioneer receiver. And all over the package I had fragile Written all over the box. I put a $400 insurance on it. Within 7 days later my customer contacted me and told me the package was severely damaged Due to negligence shipping From UPS. I immediately contacted UPS and told him the package was severely damaged. I also told him the package was repairable. They told me they wanted a receipt from the customer that it was repairable. Within 10 days my customer Faxed UPS claim department an invoice. I myself also as the shipper send them the claim. Paperwork.

What a freaking joke. This morning at 6:15 on the UPS app I was informed that my iPad was out for delivery and would be delivered by the end of the day. What the hell does that mean? Anyhow I waited at home all day until 3:30. At 3:30 I had to head to work for a few hours so I just figured I’d miss the delivery. After work I checked the status. Nothing had changed. No updates whatsoever. Just that at 6:15 it was out for delivery. No emails. No SMS. Nothing. Absolutely nothing. It's now 10:15 PM and I have no freaking idea where my damn iPad is. I understand that there can be delays. But then inform the ** customer. That's all I expect.

Over the past two weeks I had my customer use my UPS account to send me important documents for priority overnight delivery. Once they picked it up and instead of delivering it by 10.30 they delivered it by 12.45. The second time it was delivered a day late. They refused to credit my account. They claimed it was weather related. The weather was 40 degrees with no issues. I had deliveries from FedEx the same day with no issues. I have instructed my clients not to use UPS for my deliveries unless there is no other choice.

I sent important documents from Ottawa to Brampton, on April 03, 2018 the dispatch guy throw the envelope in front of the door and left on a windy day like today April 04, 2018. I called my friend to see if he received the envelope, unfortunately, the wind was strong enough to carry the documents. After one hour of searching he got it 500m or more on the street. I paid 40 dollar [4 times of Canada post charges] to get the envelope from the street. I don't know what to say, if there less than half star I will give to UPS for their irresponsible staff.

95% of the time the deliveries are on schedule. I am not giving a full 5 stars since there are times a delivery says it will go out today, but then does not depart until the following day. Other than that, the carriers are friendly and my boxes are always intact.

I went to the UPS Store on 3/20/18 to ship a package. I arrived after the pickup time (6pm) but was told my package would ship out 3/22/18 as there was a storm coming 3/21/18 and the store would be closed. On 3/22/18 around 1:30pm the label was created for my package (although a label had been created on the 20th). I went to check the site that day only to find there was no info other than saying the label was created. I figured it would take time to update but Friday still nothing. On Saturday still not seeing any progress on the site. I called and was told they couldn't do anything until AFTER the scheduled arrival date which was 3/27/18. I checked the site over the next few days and nothing.

UPS saying sender has item held - This is the second time I'm dealing with this. First time with UPS I thought it was the guy from eBay. I got a refund and ordered a motorcycle tire from a different company and it happened again. Both say they never sent that request. It happened 20 mins when the driver goes past my house. I called and told them and they still don't do anything about it. Now I have to drive an hour after work just to get it...

I have sent my package with "Next Day Air" on Friday and in the store, I provided them my account number. I also specified it is urgent and it needs to be shipped through "Next Day Air" option. Today, I have heard back from the receiver that they have not received my package yet. Once I tracked my package today, on Monday and realized that it has not been even out for delivery. Contacted customer service and they told me my package has "Ground" label on it and it will arrive on Tuesday maybe on Wednesday. I have my receipt and says UPS (Air). The envelope that I have dropped off was UPS Express Envelope and it is stated on the envelope that it cannot be used for ground service.

Driver came to door & would not wait 10 seconds for me to get there & slapped notice on door. I called UPS to say I needed the check. Was told to wait. He would be back. Never came, called again, gave my phone to call if they could not come back which they did not and did not call. Sat by window waiting for 12 hours despite paying for overnight service. Sent Friday, that was Saturday. It is Monday night. Still don't have my overnight that I was supposed to get Saturday despite waiting for days by door so driver won't leave.

We have been a UPS customer for over 10 years, shipping our packages to our customers through UPS. On March 22, we dropped off a package at the UPS center at Staples for UPS NEXT DAY AIR for a customer who needed our goods urgently. The package was not delivered until March 26. We then called UPS to request a refund for this package which we paid $106 dollars to deliver the next day. UPS declined the refund. We called them immediately and they stated that it was "out of their hands" and absolutely refused to refund us. They told us to call the Staples location because it was their problem. We called Staples and the UPS department there said they could do nothing about the package because it was with a prepaid label and told us to call back UPS billing department.

Years ago a carrier dropped our package off at the wrong address. We called and got no help, we went door to door, found the package. UPS then punishes us for calling in a misfired package, we have had to sign for all packages since. Some packages, however, are still delivered to that same incorrect address. We hunt those packages down intermittently. Instead of knocking or ringing the doorbell so we can continue suffering our eternal signature punishment for one non-delivery 3 years ago, they sometimes just leave a note, stating that they "missed" us, and we will have to await their next visit. But we are here, a whole group of us, we are running a business that never closes down, the place is never empty. Their website is useless, so I call to get help. But I don't speak fluent Hindi, so here I am groveling about a rancid company that doesn't care about customers. I don't have time for this, so back to work...

Does UPS deliver to individuals who live in apartments anymore, or do they always either leave packages on the doorstep or take them to the rental office? They will not buzz my apartment. The drivers used to try buzzing my apartment, and if I wasn't home would leave a note on the door indicating they would try again or that they were taking it to the office. No more! They either take it directly to the office 1/2 block away or they leave it unprotected on the doorstep (again without buzzing me). This is not the policy of a reliable service. I can count on USPS, but not UPS.

Had package to be delivered and they said had 3 attempts made, two of which I were here for at my business. I spoke to UPS. Said they would "call me back" and let me know when it will be delivered. No callback, no delivery, I checked tracking and online next day said "being sent back to shipper" and when I called it said "on its way" to me. Then I spoke to agent who said no they sent it back yesterday, even though I called yesterday telling them not to. Now I have to contact shipper for new order and hope it makes it... No one local to talk to. Worst customer service ever.

In my estimation UPS has to be the worst organization on the planet. I have had 4 deliveries from them over the last 2 months. All 4 were delivered late because drivers didnt bother to read instructions. Please teach your drivers how to read and comprehend.

I sold a piece of Pilates equipment on eBay and had the buyer paying for the shipment on her end. After measuring, weighing and wrapping the ladder barrel I got a quote from UPS. Since I wasn't paying for it on my end they wouldn't let me print up the quote. I went as far as calling and speaking to a representative to make sure the quote was correct. I then informed my buyer that it was going to be under $300. It arrived in a timely fashion and to the tune of $1200! Of course the buyer wasn't about to pay $1200 shipping on an item she bought for $700 so I started calling UPS. I was put on hold 3 times for a length of 2 hours altogether as I got shifted to different people. They didn't help me at all. I sent emails with the info, 3 phone calls 3 days of discussion all a waste of time. They are keeping the $700 item. Apparently they have a department for that!

Almost every package that I paid for UPS Overnight or UPS Next Day Air rarely ever make it on time!!! It's sooo annoying!! Today I paid for UPS Next Day Air by 12:00 PM (Flight UPS62). Guess what, there's another delay and they have to reschedule to the next day again. UPS should just come out and say that they can not properly handle paid for expedited shipments. I am going to choose retailers that ONLY use FEDEX. This UPS clown show is ridiculous. :( And to top it off, today is my only day off. They messed up and it's sitting down there since 7:54 AM and they won't let me pick it up until tomorrow.

My daughter passed away March 12 in Michigan and I live in Florida. Funeral home in Michigan shipped her remains to me in the very expensive urn that I had purchased for my daughter to come home in. Upon arrival I heard a loud thud on my porch and a very loud knocking on my door. When I opened the door the package was on the floor of my porch. When I opened the package, the urn was shattered into pieces. Beyond upset. The urn properly packaged and wrapped but the rough treatment of dropping it on my porch shattered urn. Thankfully the funeral home will be sending out another urn on to replace it and deal with UPS on their end. And this is how our packages get treated.

The San Francisco Bay Area is known for forward-thinking companies that model efficiency and progress. UPS is the exact opposite! Not only are they backward thinking with their antiquated, inflexible, and limited delivery schedules (they will not give you a delivery time window) they also are completely incompetent. It took calling customer service to find out that they suddenly stopped making Saturday deliveries to my neighborhood. And, because I could only accept my package on a weekday, I was forced to take an entire day off to accept the package because they would not give me a delivery time window. Based on prior bad experiences, I proactively called UPS customer service to advise I had taken the day off to accept and ensure delivery. The agent assured me that the package (a treadmill) would be delivered as scheduled today.

I think the UPS in the USA has fairly good service, however, the call center is located in overseas and when I call them, they really act nonsense and very frustrating to deal with them. They need to educate the overseas rep at a call center and have better customer service!

I bought an item from USA about 9 days ago. On the section where you choose your delivery I choose fast delivery and I paid extra to be delivered in three days, yet after eight days, when I track the package shows that it arrived at Lachine location and not moving at all. I called last Thursday, they told me that it will be there by Friday! Now it's Monday 5:24 PM I'm writing this comment. It’s absolutely poor service and never again with UPS.

They leave packages either propped up against my door so that I can't open the door or too far for me to reach. I can't understand why they come all the way up to my door but don't even bother to knock. I'm crippled and have asked them several times to please have the common decency to knock but they never do. I've had several packages ruined or stolen because they leave them in the rain and snow or so far from my door that I have to wait for assistance to retrieve them, leaving them to be taken. I'm tired of the horrible service. If I could request the delivery service when I ordered packages, I would request FedEx... At least they knock and leave my packages where I can easily reach them.

My package was suppose to be here today! They emailed me with an update saying it would be between 9am and 3pm. I called them at 7pm to figure out where it was because I own a business and need to get my customers their product!! They said, "Wait an hour or so and you should get it"... Here we are at 9 pm I call UPS they say, "Wait another 20 mins sir. It will be to you.." 10 pm they UPDATE the website and I call again. He says, "Yes sir. You will get your package Monday!!" WTF did I wait around all day for! I am so P'd off with UPS!!! Trust me this isn't the first time and won't be the last. Now I'm on hold for a supervisor and have been for 15 minutes now! So unprofessional. I cannot even believe they told me on my website it was coming and 3 different people said the same thing and I have no package... Believe I will make my experience known!

In June my sister passed away, 2 weeks ago my niece an only child & I flew to N.Y. to pack up items my niece wanted to send back to California. We packed with care, sadness and memory of the cherished items her mother held dear. A ceramic angel my parents gave my sister when she was 9, she loved it and displayed it in her China cabinet. Her favorite vase and several teapots from her teapot collection. The boxes arrived yesterday in California via UPS. The boxes were destroyed, crushed and some actually retaped. Out of 17 cartons shipped the majority of heirlooms were broken. The angel's wing was chipped. You'll see on the table a handful of item that made it in 1 piece. From the CHAIRMAN & CEO to all the handlers need to be held responsible. Heartbroken.

I ordered a computer that was sent through UPS. First off, Saturday did not count as a work day for them so they made the package sit in the warehouse for a extra day. Now that the package has not shown up in two days because I apparently have a driver that refuses to drive in rain. I called the company to try and set it up so I could pick up the package. The "HUB Station" is not allowing anyone to pick up or driver to relieved and for some reason it also means they refuse to look at the computers and change any information.

My order said it would be delivered by the end of the day, which was perfect because like everyone else people work during the week. A signature was required because it's a new phone, I understand that and I'm glad they require one. I was leaving work early because UPS gave me an estimated time, which was awesome. Didn't have to worry about not being home because I need this phone for work, which is for DEC. Now I get a notification that the 1st attempt was made at 11:15 a.m? I'm very annoyed with this company, Something needs to be done, I have had it!.

UPS delivered my package (medication which had to be refrigerated) to my upstairs neighbor, who happens to be male (I am a woman with a woman's name) and told the guy this is for 'Unit D' when the package states right on the label 'Unit C'. This happened in Stratford, CT. This driver needs to learn how to read AND follow directions. I am beyond dissatisfied. Will never use UPS again.

Took my camera in to ship to Nikon for repair. Asked to have warranty put on it for loss and damage. Lady told me, "We only do lost protection." I asked her, "What if your driver crushes my box? That's my problem." She said, "Yes because we didn't pack it and unless we pack it, it doesn't cover damage." So for just loss it was 11.60. I said, "Fine. Pack it yourself and cover my camera." It is a 700 dollar camera. So for them to pack it the final cost came to 39.30. 29 ** dollars more. Really? I will never use UPS again. USPS covers loss and damage and doesn't require me to have them package and the cost would've been 17 dollars. Almost half of UPS and probably better service. I am done with this company. That is crap service and not my fault your drivers absolutely suck!!!

Horrible experience as always.

When my package made it to Austin, TX, UPS Hub, UPS informed me that they do not deliver to a PO Box. I immediately gave an alternate physical address in Austin via a phone call to UPS call center and via email. UPS instead just referenced public records, located a former address of mine that is over 10 years old and randomly re-routed my package out of State to Phoenix AZ and then delivered it to a Chandler, AZ address via their UPS Mesa, AZ Hub. Why do that?? People move all the time!! Why would UPS do that instead of verifying and acting on pertinent address correction information from the shipper or customer?? Very bad business practice!! I still don't have my package and no follow up from UPS and over a week has gone by since my package was expected. Instead their phone recording relating to track my package reports that the package was successfully delivered to Austin, TX. Wrong again!!

Sent a package from MS to OH, just before the holidays last year. It never reached the intended recipient. Found out much later it was left at the complex manager's office who is apparently an unscrupulous SOB because that's the last person to handle it. At first UPS denied responsibility because their records showed it was "delivered". I contend it's their responsibility to see it gets to the intended recipient. If the apt. manager can't be trusted, then packages should not be left with him. After numerous phone calls and them putting me thru the wringer, just to make a claim, they still refused to pay much of the value of the package. As a matter of fact, I've yet to see a refund of any kind. It's been over three months! Will never ship UPS again!!!

I received an invoice from UPS for a shipment that I knew nothing about or did not authorize. However, I have an account with UPS that I set up to facilitate the shipment of personal packages from my residence. I called UPS to question the unknown invoice. I was told UPS does not provide anyone account numbers of their customers. However, the only requirement UPS has for validating a shipment is for someone to have a valid account number. No other security checks are made.

I have them 1 star because it wouldn’t let me type without a star. But for me I’ll give them NO STAR. Disgusted with the service that UPS has given me. I’ve contacted them at least 7 times about my package that was scanned, put on truck for delivery. All day on truck to then taken back to facility. Then re-routed again the next day and same thing. Back to facility and re-routed for the 3rd day. I’ve called. Spoke to 4 different supervisors, 6 agents and gave them same information and they still couldn’t and don’t know why driver didn’t bring my package to my home. Lied to me that it was gonna be delivered by 10:00 am then another day by 10:00 pm and the next between 11:30 am and 3:00 pm. Never got my package then they decided to stop my package and claim address was incorrect.

I paid for next day air shipment, supposed to arrive on Friday. UPS admits that it's their fault for not delivering on Friday, won't deliver on Saturday. Several calls to UPS customer service to notify the local warehouse where my package has been delivered, but the local warehouse decided not to call me back because they were too embarrassed???? I don't know. Piss poor customer service. UPS, they don't care about veteran owned minority businesses.

The reason for my review today is because in my excitement over a big purchase I'd been saving for and working towards for over a year, I didn't realize my package was being delivered UPS. I was already told it'd be delivered the 21st by end of business but decided to really look at what was happening... Oh. Oh... It was received, scanned, and then thrown in a bin for 'screw them' purchases AKA all UPS packages. It's in CA, just sitting in a bin and has been for 3 business days. It won't move for another almost two business days (because I guarantee it won't get a departure scan until 8 PM on the 20th) when it will make a move and be delivered next day as though on an overnight rush, from CA to FL. If they were just going to wait 4 days and overnight it why didn't they just overnight it on the intake scan day?

I have had nothing but great experiences with UPS. At their store or with the drivers that drop off packages. They are as expensive as the USPS but much more professional and nice! All the people at the USPS act as if YOU owe them NOT like they are working for the public..! LOVE UPS!

UPS picked up two parcels from my business shipping dept., one which belonged to UPS and the other which had been meant for FedEx. Driver is not required to always scan labels, and took the parcel without checking. Parcel lost and cannot be found. I have security footage of driver accepting the package, and the driver admits that, although his orders said to pick up one package, he simply changed his records to read 2 packages, and did not scan or check labels. Parcel contents very expensive. UPS opened an investigation which they concluded with no recompense or admission of wrongdoing, saying "Sue the driver, then." Terrible business response, and I will never use UPS again!

Problems with UPS: They will lie and say "attempted delivery," but never show up; no info notice left; they will leave packages for other people on your front porch because they can't get in - hoping you will deliver; their customer service is like talking to a third world country; management could care less about your problem. FedEx is the way to go. Even Ontrack provides a better service than UPS. I try to work around them by asking merchant to use UPS as a last resort when sending my packages.

Package was delivered on 15 Mar 2018. But it was delivered to the wrong address. This is not the first time this has happened. The dog at the wrong address tore up the package. I went to ups.com to find what to do and this website sent you around in circles. I still don't know how to make a claim. We have contacted Barnes & Noble and waiting to hear from them.

I have been waiting for delivery item from UPS all morning, but when I tracked on the company website, it was recorded on there "The receiver does not want the product and refused the delivery." What a crazy lie, what irresponsible staff and company, and now after spending about £40.00 sterling for this delivery, I am expected to go to the company's local depot to pick up my item before they close depot on the Friday evening, what a shabby service?

I was at home waiting for the driver to deliver my package, had been home for the past 2 hours, and then noticed that there was an entry on the website tracking that the driver had attempted to deliver my package and was unsuccessful. I was home all the time, my doorbell is very loud, and I was sitting waiting by the front door when the driver stated he had attempted the delivery. NO ONE tried to deliver a package! There was no notice left on my door. In fact, the website stated that this was the second attempt at delivery. There was no notice left at my door yesterday either. It took 2 phone calls to the help centre to get anyone to make an attempt at solving my problem. I was able to get them to finally agree to leave it at the local UPS store for pickup. The first assistant even refused to arrange for that option! Very disappointed in UPS. I had used them before and had been quite happy. But not this time.

After UPS unsuccessfully tried to deliver a package to me twice, at the same time in the morning while I was at work, I chatted with someone who was very helpful in rescheduling the delivery. She asked me when would be a convenient time for delivery, I explained late in the day. She stated that my package would be delivered tomorrow (which is now today) between 5 and 7pm. In order to be home by 5, I left work early and skipped a family event at work just to wait for the delivery since they would not leave it without a signature. While sitting in my living room while continuing to stare out the window, I got an email AT 6pm stating the delivery time was changed to 8am tomorrow. Really???

A package was shipped to me from a large US company. When the package was 2 days late I began to inquire about it. I don't know the details, but somehow the wrong city was put in the address. I spoke in person on Friday with a person who said that the address had been corrected and package would be delivered on Monday. On Monday they said they had the correct information but they hadn't got it soon enough and the package would be delivered on Tuesday. On Tuesday morning I got a notice that they didn't have the correct address and needed more information. Again, that morning I talked to two people, one in a service center and then she arranged a local customer service lady to call me back. We went through all the info and she assured me it would be corrected, then, on the way home that evening at 6:14 PM I got another text message that information was incomplete.

You stay in all day having taken a day off work and then in the afternoon they reschedule the delivery for the next day. When I phoned - having finally got through their long winded, inefficient and inaccurate voice recognition phone system to speak to someone - the excuse given was 'it wasn't loaded on the van'! They don't care who the inconvenience or at what expense. This is not a one off either, I would never use them if I had a choice. And funnily - it's impossible to find the link on their website for complaints...

We purchased extra insurance for several gifts for an upcoming tradeshow and the vendor shipped it overnight. The next day the UPS driver brought it in our office and our receiving department noticed the top was tapped back on and that it was a completely empty box. The driver said that nobody had been in his truck. We filed the insurance claim and UPS denied it, claiming it wasn't packaged in accordance with their standards. 1. Completely BS rebuttal, the vendor is a fortune 500 company that followed everything. 2. We had the box, how on earth could they determine if it was packaged correctly? 3. They accepted the box and took our money for the insurance, but then failed to pay. We're moving all of our accounts to a new company, even USPS is better than this. We had staff calling UPS trying to deal with this for an entire week with the following reports:

I have been shipping with UPS through most of my jobs. They have the worst package handlers, today was the last straw with trying to schedule a return. The driver was supposed to pick up my package at home on the tenth, they did not, I called customer service and the lady was very rude about it. She said the driver arrived and left a shipping label at the door, I was home all day! There was no knock or label to be found. UPS is the worst choice for shipping. If you are going to try and ship anything use USPS, FedEx or DHL for international. Sometimes they just bring packages to my door and don't knock, they just leave it there. I live in an apartment complex. What if my packages gets stolen because I did not know it was delivered.

UPS is the worst delivery service out there! I’ve been waiting for a delivery for over 5 days now & they say, “it’s the weather”!?? NOPE, it’s because you all don’t have a clue how to deliver packages on time. They tell you your packages are, “on their way” and then you get a notice stating your packages aren’t coming. FEDEX is WAY BETTER. Customer Service don’t have a clue either. They had no idea where my packages were even at. Would rate 0 stars if I could!!

If there's a zero I would give less than zero. The worst company for delivering important documents. I will not recommend this. They are undependable. Even customer service is so rude. I called so they can deliver it sooner but what they said was, "We can't do anything about it. It depends on the driver." This is UPS in Sparks Nevada. Rude rude so rude. Use FedEx better.

If it was possible I would give zero stars. UPS takes your money, does not deliver your item (passport) and then tells you it cannot deliver to P.O. Boxes. Why allow me to create the shipment in the first place. Moreover, their customer service is deplorable.

UPS failed to knock or ring my doorbell when they said they "delivered" a package that I never received. I called them to find out what happened to my package and got 2 promises they would call and never did. The 3rd time I called, they said the driver went home and they would call me the next day. Right. They have the worst service.

Apt number was missing. Called and added. Machine confirmed with apt number. Said will deliver two days. Two days later package in way back to me. Spoke to three people including a supervisor all said package would go to destination. Today got package back at store I shipped it from. Now they want me to pay again. No thanks. I'll use FedEx!

The past 12-18 months, service has been terrible. Missing delivery dates, worse yet when you call to get help, you are given the run around and you are in eternal hold. Finally when you get someone, they read what is on the tracking system and tell you they can't do anything about it. Then when you ask for a supervisor, it takes another 20 minutes. They told me they will put a priority after they missed a Saturday delivery (paid extra for that - no weather issues). Call Monday morning to make sure, find out they have no clue who told me about this priority and being able to deliver early. Unfortunate but has become third or fourth rate. FedEx, USPS, DHL then MAYBE UPS! Can't blame Amazon!! Never again!!

UPS service is exceptional. They are always on time when delivering to our door, the drivers are always courteous. We have never had any delivery problems with them. They also protect our packages and cover them if it’s raining. I give 5 stars to UPS. We also love when sending packages out, always on time with tracking as well.

Trying to set up shipment is very difficult and hard to understand. It takes too long to get the information in just to find out that there is a problem with an entry. I have had to call them on the phone only to be told that information needs to be reentered. Shipping via UPS is also very expensive.

I send express cancer care package to India. They promised delivery in 7 days. It's been 3 weeks still they haven't delivered. They finally contacted the receiver. Asked to send 2 forms of its, photo. Forms to fill up import duties to pay. Even though receiver send all and agreed to pay all fees still delayed another 5 days now. They repeated, "It's our new policy and we have to follow policies." Most likely cancer patient will die then they might deliver it to the funeral services. Very disappointed in it. 1 lbs item cost already 175 CAD plus import duties 110 CAD 50% cost of item. Latest news. Now receiver has to pick up from some location 1 hr away from the delivery address or else it might delay more days. I regret UPS irresponsibilty and wish nobody use this courier company due to negligence and atrocities.

UPS failed to deliver my package twice, when I called for an update they said it was re-schedule for delivery for the 3rd time. Driver claimed my delivery address is incorrect when I had called to verify and it was correct. This is a very big inconvenience and should not be tolerated. I expect more from this service and more for my money. When I pay for a service I expect to get it. #DISAPPOINTED

UPS takes the time to send me two emails alerting me when my package is scheduled for delivery. However on the day of delivery I’m waiting all day and about midday according to their website it has been changed to three days later. I called customer service. I was given their pet answer as to why, which doesn’t make any sense to me. They do deliver the next day however my package isn’t scheduled to be delivered for another three days although it is here in the town where I live. This has happened more times than I can count and it is just getting very frustrating. I’m certain it’s time to change carriers.

I just had an item brought into Canada by UPS. The value of the item was $127. The duties should have been 6% i.e. around $7.62. They had an amount of $14.05, almost double. HST was correct but the fees for UPS were $37.40, almost 1/3 of the value! This company has done this before. Canada Post would have charged $5 for the same service. Avoid this company if you don't want to be ripped off with brokerage fees.

There are instructions on my address label as to where to leave packages so they don't get stolen. The driver crosses this out with a pen and then leaves the packages where ever he wants to. I contacted UPS and was told they leave it up to the drivers' discretion. Seriously!!?? I bet everyone wishes their bosses would say, "Hey, we don't care what you do. We'll leave it to your discretion!" Yeah, right. This is only one of the reasons why UPS has thousands upon thousands of terrible reviews because of such lousy service.

UPS is totally reliable whether sending a package across the seas, or receiving one from a friend/business a couple of states away. You always get it on time, every time! I love UPS stores too & use them frequently — super helpful people that work there to help suggest various things.

I downloaded their app and get updates on shipping. In most cases they are spot on - very few times that they missed the target and I believe it was weather affected. Can see at a moment's notice if the product was delivered and the delivery time. Delivery driver will even help carry the large packages into the house for me.

Does not make sure recipient is aware package has been delivered. My packages are often left at the post office. If they actually deliver to my door, they don't ring the doorbell or knock, so I have no way of knowing the package is outside. They are always pleasant and polite if I actually encounter them. The shipping service is great!

My packages are ALWAYS on time. Friendly customer service.The delivery person treats me with courtesy and is always very pleasant and very neat in their appearance. I am disabled and when a package is heavy and I cannot bring it in the house the delivery person will bring the package inside the door of my kitchen.

I do a lot of online shopping especially around the holidays and most of the packages are delivered via UPS, and I Never had a problem with their delivery, I can track my packages and they are delivered on time, and the delivery person is always very friendly. The brown uniform get an A from me.

Had some items packed. The packing wasn't what they said they'd do and it item arrived broken. They charge a lot for their packing and it's not good. Took a long time to get a refund. They were not going to pay at first. It's hard to get them to pay on damage even when you buy extra insurance. Will never use their packing again. They UPS store we use did everything they could to help. Excellent store. Thanks Lea.

I deal with UPS at least 4 times a week and have for years. I honestly could not receive or ship with anyone else. Always on time, pleasant. I have never had a bad experience. I would recommend this way to ship. I even go as far not to order unless it is a UPS delivery, I have had issues with others.

I have no complaints when it comes to the delivery of my packages. My packages arrived safe and on time. There was no damages or delays. I was able to track each package being delivered. There was no problem. I hope in the future all my deliveries are as prompt as the ones I received.

Unfortunately in the area I've resided in these past 9+ years delivery service has been inadequate to not at all. There have been several incidents that I've had to notify them and ask about a package not received. Wondering if it had ever been sent. I've had responses like, "Yes we sent your package but the driver decided not to deliver it and left @ the UPS Store." I was not contacted by UPS about my package at all. When I called the UPS Store in Delaware I could only get a recording. I left a message asking if they received my package and they would NOT return my call. So I went to the UPS Store and asked about the package and was rudely told in a curt manner that they DO NOT receive packages. They are a store only. I had to persist with this off putting agent. And repeatedly informed him that main office in Marion told me it was delivered to the store in Delaware and would he please at least look for it or call the UPS Office in Marion.

Have had packages left that were tossed about where the liquid contents literally exploded after having been exposed to freezing temperatures and could care more handling. Being a senior I often order Walmart soups. Having to deal with the mess of a box that has 5 or 6 cans out of 18 or 20 is one God awful mess. In order to meet the free shipping requirement I had no alternative but to order a box that was very heavy. Guess delivery people wanted to show their dismay but deterring a further large shipment.

The UPS Delivery Tech do a bad job delivering your goods, they drop the package at your door any time of the day and never ring a doorbell. I experienced that in NEW YORK and the same in VA. EVEN IF YOU SET UP A DELIVERY NOTE ON THE SITE THEY NEVER FOLLOW INSTRUCTION.

They have never disappointed us. Good customer service and good apps to check the status. Anytime I need to find out where my package is, I can check online for no additional charge. I am very pleased to be a UPS customer.

I have dropped off various packages at my local UPS store and have always had prompt courteous service and I have had numerous packages delivered to my home and have never had an issue with any of them being broken or smashed or anything. I did have an issue with the delivery of a very heavy playhouse - but not UPS fault - this product should not have been delivered by UPS as one man could not possibly lift it by himself let alone drag it up a sidewalk and up steps to leave by the front door.

These people work tirelessly. They can be out into the evening hours making sure the date they give as an arrival is there. They have offices nearby and again help with your needs and their CS people are efficient and CS orientated. From their drivers to in store personnel, they're great.

I have been doing business with UPS for over 35 years. I have never had any problems with their service or their drivers. They have always been helpful to correct any issues I had with items that was for the most part no fault of theirs. (Damaged items due to poor packaging).

Have had problems with them losing my package once in a great while or delivering late but most of the time very dependable and delivering right on time and even sometimes even early. Most of the UPS drivers are friendly and courteous and since I'm disable even try to help me with my packages bring them inside if they are heavy and awkward.

Courteous, careful, considerate, wish they would call about delivery twice to get all info. Fast delivery, accurate on address, it's kind of hard to manage site, no info by name. I didn't get my info when called today about delivery Thursday except it's being delivered Thursday. All else is good. Never had damage to package.

I have both sent and received packages from this shipper. Sending is easy since more sites have been opened in neighborhood areas. Deliveries have been less satisfying. Drivers will just leave packages at your door. I am usually at home and found packages outside my door. Occasionally I have found notices attached to my door telling me to pick up my package despite being at home.

Always very professional. They are kind and always leave packages by the door after knocking to let you know it has arrived. I have never had a package left in the weather. I would always prefer to use ups over any other shipping company. I also like the fact that they have actual UPS trucks, and there is no question about who they are.

The business hours are good for working people but not so good for those who need daytime hours. The local drop off office opens right when I am in my busiest time of the day. However, their deliveries have been prompt and good online tracking is available. This is good if there is a dispute over package return. The local office also does allow drop offs for returns that have all the paperwork and postage prepaid for such companies as Amazon.com.

I have had numerous e damaged items. Even when the word fragile was clearly written across the box they don't seem to pay any attention to it because the box comes all torn up. They really need to do something about that and just leaving items on the front step without a knock or ring. That has happened frequently also.

I setup a UPS pickup service and it took 3 days for them to arrive for the boxes. The same day the online labels were created I called to confirm the pick up only to receive a msg the pick was recorded for the wrong location. Having to follow up on services was very frustrating.

I am so pleased UPS has partnered with Amazon. A parcel service you can depend on and so with your tracking system. My only pet peeve if you may, is SOME UPS delivery personnel could use better discretion in leaving packages away from the elements. Overall. Keep it up UPS!!!

I have no complaints about delivery and timely service by UPS. Would use this service above all others. Delivery drivers always polite and professional. I live in a senior apartment building and am unable to lift packages and have always been accommodated by the delivery driver. Being unable to lift packages due to health conditions is always accommodated by the delivery driver.

I deal with UPS on a monthly basis for the last three years. The delivery service is a -10 on a scale of 1 - 10. Whenever there is a problem "customer service"??? does not even address the issue for days. UPS does not respect the disabled. They are an extremely poor service oriented company that is dollar driven. The only and I do mean ONLY in every sense of the word I even deal with UPS is because that's the carrier my supplier uses to ship my supplies. UPS wouldn't make good dog catchers. I have had numerous issues with their deliveries and the complaints have fallen on deaf ears. I have gone as far as to contact the corporate office about missing items and crushed boxes, Broken phones and nothing changes.

Not only are the drivers timely and professional, but the customer care team is great and really works to resolve issues quickly and efficiently. I had a major issue with a lost package and they work to not only find the package but assure that any losses I incurred were addressed as well. UPS has become my preferred shipper and will remain that way for smooth service and great customer care.

My packages are always put where I have requested. This has made me feel great about having my packages left in a safe place. I would like to be able to have the ability to pre-sign for a package if I am not home. I can't always sit and wait for the driver during the window I am given. There needs to be a new way to help with this problem. I have a safe place to leave my packages too.

The regular driver on my route is GREAT! But his relief needs more training and an attitude adjustment. He is NOT customer friendly at all. Delivered my packages to wrong address and then when he is questioned he gets an attitude like it's NOT his problem. Everyone in my neighborhood LOVES the REGULAR driver but literally HATES his relief!!

I have had several packages delivered including a new TV. All deliveries have been on time without any damage. Also packages were delivered on the day promised. The delivery persons were always courteous and professional while making the delivery and when taking the time to say hello. I have always associated UPS with prompt and courteous service.

My experience with UPS is specifically related to my driver. We have had the same UPS delivery driver for over a decade. We live remotely off of a privately owned dirt road. He knows where we live. He does not leave the packages in odd places (garage, middle of the road, etc) as other delivery services do. Once our package is loaded onto his truck, we know he will take care of it and make sure when he drops it off it is protected from wind/rain/whatever. UPS can be rough on shipments sometimes and damages packages, but overall, I am pleased.

UPS is a dependable shipper who has plenty of outlets with their depots, UPS storefronts/franchises, and my favorite - Staples stores! The cost to send a package as a consumer seems high but it's in line with what USPS charges if not cheaper, and frankly UPS is much more dependable. UPS is my preferred shipper for any package I have to send!

The last package that I received through UPS arrived needing to be retaped by the delivery man because the box was already open. when I reopened it one of the items that should have been in the order was missing an $8 bag of coffee beans which the company promptly refunded me but it was clear that it was UPS who took the item out of the box and then the delivery man was going to retape it. I don't think he took it, I trust him, but someone did!

For the most part I never really had any issues with delivery from UPS, the only negative thing I can say is that I do not like that they leave boxes in plain view in front of my door. I do have a hidden area on the side of the front door where boxes can easily be left. I do not like that they do not knock on my front door or ring my doorbell to let me know that I have received a package, with items being stolen off of others front porch in daylight, it makes me nervous.

Shipping is fast and effective. However pick-ups at least at Baldwin Park CA facility can be slow and laborious! I told the agent who had been there many years that I understood that the issue was probably the causal part time young worker they hired but that I wanted to complain to corporate about this. USPS casuals are the same no dedication to company motto of pickup/delivery. All in all ok.

Sending and getting shipment is great. No problem. Most of the time they are on time. The State of Florida is good with their order and shipment of the order. I received a package broken yesterday. I was unhappy with that. Don't know if it was the UPS. Might been the company. Thanks.

I went online and filled out all of the forms to join the UPS site. Supposed to get real time updates on delivery of my package. Never got anything from them. I was home when the package arrive. It was just luck. The package had to be signed for. The package arrive in good shape with no tears in the cardboard.

My experience with UPS has changed from the past years. They leave your packages on the porch when they could be placed in the hallway of your home. Also, at one time they would ring your doorbell or knock on the door to let you know that you had a delivery, I have experienced that they do not do that anymore, at least in my neighborhood.

UPS is working like crazy in our neighborhood. We get packages through them just about every week, due to Amazon. Because we have had packages stolen, in our area, UPS will often go to the trouble to take them to a more private area, like a backyard or deck. So grateful for this added security! Also, the drivers are always friendly.

The company I work uses UPS for mail service weekly. Last week the driver delivered a paycheck to a already closed office. A custodian found the envelope with the paycheck lying on the grounds of the facility. My employee could have gone without her check for over a week before receiving a new one.

For the most part, I have been happy with UPS. They ended up with a big backlog back in December where I had a package stuck in a warehouse in Jacksonville, FL for about two weeks. I did finally receive it before Christmas. It made things dicey for my direct selling company who uses them exclusively and who guaranteed shipping before Christmas if ordered by a certain date. I saw negative reviews online for my company as a result of the shipping issues with UPS.

They give you a hard time for claim they run operation in Mexico if you are lucky? You get pay. After you go thru a lot of paperwork, original invoice photos of the item, get the estimate and then they pull the trick that’s was pack wrong. They don’t answer the calls, leave messages never get back to you. It took a little more than a year to respond and then process the claim.

I moved back to Illinois after Hurricane Harvey from Florida. So all my belongings were shipped back via UPS. When they got to me they were all beat up. Things were broken and damaged. They said that even though I used boxes that were approved for shipping via them because they were not the correct size for the items even though the weight was far under and I did not use approved packing material, something I had never run into before. They would not Pay off full value.

We have never had an issue with UPS deliveries. Tracking packages is always accurate, delivery is on time and the items have never been damaged. We had a delivery yesterday and the driver left the packages out of sight by the garage door which was a request we made previously. The drivers that handle our area are friendly, courteous and go out of their way to meet expectations.

I receive a lot of parcels, and many of them arrive by UPS. They not only deliver to my door, they will bring the parcels in and place them on the table, or wherever, to make it easier for me. (I am in a wheelchair, and do not walk well.) They are always kind, courteous and helpful.

I placed some orders around Christmas time from well known stores. They were out of state, they were flown and UPS picked up for land delivery. UPS took them to a warehouse drop off, never tried to deliver at all. Since my amputation of right leg in 2016 it’s a easier way to shop sometimes. I called for delivery. Anything that goes to the warehouse has to be reprocessed for 10 day delivery after Xmas. Therefore I had to pay someone to pick them up, even if you're overloaded try to make that delivery. I had someone at home to cover all basics, no second trips.

Good service this year on both ends shipping and receiving. Lines were not bad and most clerks were very helpful. All packages were received intact and safely. Rates are a bit higher than FedEx but insurance and tracking progress make it worth it. I would use this service again at the holidays and for special occasions.

I bought an item on Friday paid for overnight delivery. Got a confirmation email on Sunday saying my item will be delivered Monday. Wait for the item it doesn't show until Tuesday at 8pm. Contact UPS and the tell me that they didn't receive the item until Monday. I explain to them I have the email from UPS on Sunday telling me my item will be delivered on Monday. Plus I have an email from the company I bought the item from confirming UPS had the item by Saturday.

About a year ago I requested to a package to being inside my day. Did you I crime I supposed to send back the boxes for my DirecTV. I don't know what's going to leave it in my front porch or I got to do is just pick it up and the next couple weeks at $1,000.

UPS consistently delivers on-time and to correct address. Which is not something I can say for FedEx or the USPS. Regulatory of Delivery employees who care about their jobs is, in my opinion, the reason for their high rating here. Only negative is the extreme difficulty of using their “My UPS” online app, which is constantly trying to get me to buy a VIP membership when just trying to pre-sign expected deliveries or other delivery options that are supposed to be supported by the free app.

No problems. I just wish they'd update the tracking more often. Their You to g at times does not make sense. For example my package went from TX to north vs. Hoi h directly West to California. It seemed to take extra shipping time which is not efficient.

Absolutely absurd that their stores and deliveries do not operate on Sunday the first day of the week. Service in store is good but having to wait a day to use them is absurd. They are unionized which is good though. But until they open on Sunday will look for other alternatives. Amazon goes 7 days. Why can't UPS do the same?

Lost, Damaged Packages - Appalling and rude customer service. They disconnect you, refuse to help in any reasonable fashion and never return your call after promising to do so. Same poor experience online. The most unprofessional company I have ever dealt with. They destroyed a valuable piece of art that can never be replaced or repaired.

Deliveries have always arrived in good condition when sent to my home. I also use a local UPS office to accept monthly deliveries of medications that need to be signed for and which I can’t be home to receive. It’s a wonderful, secure service and it means the package doesn’t depend on my being home during the day or worrying about the package being left outside my door, where it might be stolen. The UPS store always calls me when the package, which is perishable and shipped in a cold pack, arrives. I’m very happy with their service. I just wish the office was open on Sundays.

When ordering my orders are mostly on time! But when I sign up for alerts they are good tracking on packages. It let me when they leave till they arrive to destination. I get alerts my phone or email even text to phone. This really helps me keep up with my orders.