United Parcel Service - UPS Reviews

I shop online frequently; and, oftentimes the packages shipped through UPS will be handed off to the local USPS. We are rural, so I usually don't expect mail to get here quickly. Our local USPS is great! We get our packages shipped quickly, not all beat up, delivered with a pleasant attitude and shipped at a decent price!

UPS has been a very reliable delivery service. Returns are simple also. Our UPS driver is friendly and a hard worker. We used UPS while I was working and we never had an issue with them unless it was weather related or a train wreck. Yep... that happens.

Good value, has been always on time. They do everything they can to decrease the lines. For instance, They will walk through the lines and ask what customers need. If they can do this quickly, they will. They will provide the proper documentation for your parcel. They have always been reliable for me shipping within and outside the US.

I have used UPS almost daily for the past 30 years and have never had an issue with them. The packages are on time and they come in good shape. I rely on them almost exclusively. They are always kind, courteous and place packages securely.

Most of our packages in and out are handled via UPS. The percentage of lost or broken packages is relatively low, perhaps 5% however when You have a company expecting a product overnight and it is either damaged or a no show...you have an unhappy customer. The kicker is UPS still invoices and expects payment for those packages. To get charges reversed apparently takes an act of God. Which brings me to another shady practice...charging for typos, or omissions....You had better have your address information verified and typing double checked if you use UPS. They charge for any minuscule correction. Use the word road instead of street? $16.50. Wrong zip code? $16.50. Etc.

I live in a rural area with zip code of 35466. It is not always perfect. Some times we have problems getting packages. But mostly everything is on time. Our mail carrier is very friendly. I work in the city of Northport, Al and we have good mail service.

UPS has always been reliable and still is. You pay a little more than USPS, but you get it shipped on time (as promised) and it actually gets to the destination!!! In my experience it is typically less expensive than Fedex, so that's why I stick with UPS. In addition, I can drop off packages at my local STAPLES, so it is very conveniently located.

Prompt, excellent customer care, excellent delivery time, courteous drivers, reasonable costs. Drivers treat their boxes with care. When at a UPS Store I have received very courteous treatment. Prompt, always one step ahead, give advice on how to get a better price and pack properly. The Stores also provide other services such as selling USPS stamps, wrapping supplies and teaching you how to wrap your stuff properly, they also provide paper shredding services. I have used UPS for many years and have never had a complaint.

Always send packages back to UPS store. Sometimes they don't even knock on the door. They just leave the sticker by the door. Then I have to wait for them to get it to the UPS store. And then wait in line about 45 minutes to get the package. It is really inconvenient. They should find the way to deliver to my mailbox. Overall, my least preferred shipping company.

Always polite. Ring the bell to let me know there is a package. As a senior citizen, they will bring the bigger boxes into house when I am home. Amazon Prime customer so I have a lot of deliveries, at least one a week. Sometimes it is the next day after ordering. Never had a damaged or broken item.

Overall I love UPS. They have a very great response and delivery time especially when there is a time crunch. My packages are almost always in great shape and the items inside are intact. There have only been a few times over many years where my package has been damaged. If the packaging is damaged and it has caused damage to the item(s) inside then UPS will have you file a claim and you will get a refund for the cost of your item.

We live off the beaten path and some companies leave our packages at the post office in town, but UPS brings them right to our door and usually faster than the estimated arrival date and time. It saves us unnecessary trips into town to go to the post office.

Store workers friendly and helpful. Like the variety of packing material. Copy machines and have used notary. Like that I have options. I admit, I price shop. Sometimes UPS is not cheapest. And sometimes way more. Cost seems to have gotten a little out of hand. Could drop some.

I sell items on Amazon and I use UPS for delivering the purchases. Always on time, never late. I think competitive rates in comparison with the others mailing company. I just love this company, it keep me informed Every time a product is delivered, or it let me know if there is a delayed package.

Most internet orders that I have placed have been shipped by UPS. I haven't had too many problems, maybe 2 issues in the last 5 years. A few years back, a driver left all my packages down at my mailbox which I cannot see from where I live. I rec'd a text from a neighbor informing me there were packages at my mailbox, I immediately drove down to retrieve the packages. If my neighbor had not alerted me the packages would have laid by my mailbox for the next 24 hours. The other issue was I had rec'd a notice that UPS had delivered a package but I couldn't find it. I don't have any problems with porch piracy, I waited a few days, my package showed up several days later at my neighbors house who lives on the street behind me. Very bizarre incident.

I order products online very often, usually shipped to me by UPS, and I got them always on time or before scheduled and no damages at all. Also, I have returned products using UPS and I got really good experience.

My primary complaint with UPS in my area is that they do not ring the doorbell when they leave a package and they leave the package at the most visible location on my porch instead of a corner in the porch which is less visible from the street.

They are fast, always place packages where they are hard to see when left on porch. The drivers are friendly and helpful. They may be quick at your door but will help place packages when heavy inside. Like the company. Their stores are friendly and efficient when sending packages. Never had a problem with broken items.

I have a small company that relies on all these companies to handle my clients' goods. I would put UPS and UPS Freight at the bottom. I constantly receive damaged products that are damaged due to mis-handling. They have no regard for the shipment's condition, just deliver it however you can. I don't want it done right the second or third time, that is irrelevant, it cost me money every time there is a damaged product, as they say "time is money". I never feel as though they actually care about the products they move for their clientele.

Friendly delivery people always put parcel in safe places. Unlike other companies that left our packages at the bottom of the driveway and often in the weather. We live in the country and so most have to drive down our driveways to our homes. Nice to have door delivery.

They should be held to a higher standards. They don't care when they damage packages, the customer service is terrible. Some of the drivers are great, others don't care. Need better training all the way around.

UPS is the best value and balance of speed versus cost to me. They also have the most convenient drop off stations as well. Cost is a little more than USPS and Fedex at times. I have also had the least amount of lost packages with UPS.

I always have had a good experience with UPS. My packages arrive on time and in good condition. I know I can depend on them. I wouldn’t hesitate to use them for your packages. Prices are reasonable as well. I have no complaints about ups.

They are always here when I expect them. They are careful with my packages and don't just randomly drop them and leave. They always knock on the door to let me know that a package has been delivered.

Purchased a set of fenders for a utility trailer I'm building and UPS totally failed at getting them to me safe and fast. In fact they were super slow and sloppy! At the least 2 weeks and damaged! They kept sending them back saying I gave the wrong zipcode!! Come on, like I don't know my zipcode? Really? So after them shipping them back to the company I bought them from I gave them my girlfriend's address and sent them to her place. Finally but they just left the boxes on the front porch. So that's what kind of service they are. Hinky.

The packages are not damaged or wet when they arrive. Sometimes I catch the driver who is very friendly. My arrival times are usually late in the day and I always get an email that they are out for delivery and when they have arrived.

We have used UPS for many years and their service has always been on time and never lost a package in transit. Also, their online package tracking system is accurate and reliable for insuring on time delivery.

It's just the regular mail so nothing special. It can be expensive if I would like my package within a couple of days but without it takes at least five days usually. Things aren't really handled much with care either but what do you expected when you send and receive things this way.

UPS makes shipping so easy that the difference in price from USPS is worth it for the convenience. I literally walk into our local UPS office with unboxed items and leave them on the counter! You can't get that service anywhere else! LOVE UPS!

I shipped a dozen large boxes for a cross country move. The local UPS store went out their way to ensure everything was packaged safely and securely and that I was receiving the optimal pricing. A few weeks later, I received a call from manager of the UPS store inquiring about the date the packages arrived. She had followed up on the shipment and determined the packages arrived a few days after the 'promised' date. She was calling to ask if I wanted her to file a claim, that there was no guarantee but she thought she might be able to get a portion of my cost refunded. I hadn’t paid any attention to the date the boxes arrived, and was amazed she had followed up. Since she had this follow up, I told her to go ahead and process the claim, not expecting anything one way or another. Less than two weeks later, I received a full refund for my entire shipment! This is indicative of the customer service at UPS store. Her customer service was above and beyond.

We have great UPS drivers in our area. A lot of theft of packages in my area and they try hard to place packages accordingly if possible... Mostly I am very pleased they work very hard and are always very polite. Always ring the bell????

I receive frequent deliveries from UPS. Always timely and satisfied with the condition of the packages when I receive them. Have never received a damaged or broken item when shipped via UPS. Very reliable.

They don't ring your bell to notify you of a delivery. Just throw it and leave, even in bad weather, just leave outside, not even on porch or even in a chair. Left mine on carport under rain gutters in the rain. Luckily my daughter came before items were soaked. That's only one instance. Once under a chair on porch where my granddaughter found it. All were gifts.

When I receive packages that are shipped via UPS...I can always count on updated details of transit and most always the package is delivered on... or many times, before the commitment date! They always seem to handle my packages with care and are placed in an inconspicuous location on my porch! I have NEVER received a damaged package from UPS and I am very glad when I know that the package I am having shipped is from a company/retailer etc. that utilizes UPS.

My experience with UPS drivers and counter help has has always been above excellence. Whether package is being LEFT BY MY DOOR (very important for customers with disability) or exasperating a counter person in helping me get a package properly secured, labeled and directed, have always felt accommodated by UPS.

It's always fun and exciting to get packages. I have never had any issues concerning shipping. I ordered oils for hair and the glass is never broken. I receive packages on time and it's always what I ordered.

They always let you know where your package is, on email if you wish. They also give you the date and an approximate delivery time that you can expect your delivery. If any delays or changes take place, you are notified of that also.

Being older and living alone I am very pleased with deliveries I receive on a regular basis from UPS. If I am busy at home and I hear a knock I know my order has been delivered! Overall pleasant experience with UPS!

The one thing that I don't like is they leave your packages outside mostly in plain sight. This is unacceptable, not all neighborhoods would be safe to do this. More options should be given if the customer is not home. It can be a real hassle dealing with missing packages. Most people would pay a little more for this safety precaution. Although there are a few drivers who make the effort to hide the package from street view.

Well I live in a small town in Montana. And I expect a good lay Because we live way out but UPS is running all over this town because most people buy over the internet. And UPS come to our house quite frequently. I think they did a wonderful job. For example I was looking out my window waiting for a delivery. And I seen that young girl. Putting my package in a plastic bag to sit on the porch because it was snowing. She's trying to protect it. What a good job.

Every time UPS is at my doorstep they are extremely polite and respectful. My packages seem to be taken great care of. Never any damage after my package is opened. Would recommend ups every time. Ups employees look and act professional every time.

I use UPS to ship all my packages. They have the lowest shipping costs compared to competitors and my shipments are always on time. I haven’t had any issues with any of my packages. Recently I’ve shipped to Florida and Toledo.

I love my driver, but the customer service online leaves quite a bit to be desired. I had a package get lost, was billed, then billed again when shipped again, then had to fight for months to have the charge for the lost package refunded.

Heavy a theft in my area. Big sign on my front porch that says “do not leave packages here”. UPS drops the packages right on top of my sign and just leaves. Doesn’t even ring the doorbell. Thieves follow their trucks knowing that this is what they do.

UPS is great. They always leave my packages in a place where there is no direct view from the street. Sometimes I have noticed that the driver will place something on my porch in front of package so there are no views from the street. I've actually seen the driver seeing people around my house, leave not deliver but come back when no one is around. Now that is customer service plus!

Pricing is compatible with the postal service on some items. Shipping time is good. Care of packages can be found undesirable, boxes open and torn open, some of the contents missing. Usually find the delivery left at door or even some cases in the middle of the driveway.

UPS drivers are aware of package delivery times as well as taking great care to keep the package in an unobtrusive place that won't be easily seen. If it's heavy they will leave it as close to the house/door as possible.

Haven't had a problem with UPS. Always great at delivery etc. Cheaper for mailing international also. Stores are always clean and employees are super great! I never have a problem with goods being damaged and easy tracking.

I have found UPS to be about the best for shipping anything. You have immediate tracking and can tell when a package will arrive. Everything is neatly wrapped. Most items are handled with care.

Great notification of status, prompt delivery. Very accommodating and courteous delivery personnel. I would recommend them to anyone that wants efficiency in shipping. The most preferred attribute is the notifications.

UPS is almost always late in delivery of packages. I am an Amazon Prime member and they miss the mark approximately 90% of the time. They seem to add a day or two to the guaranteed delivery date. In the past they were much better however over the last year this has started to be their normal operating tempo.

I ship and receive packages every day and pallets once a month for the company where I work. On average, most of the daily packages arrive on time not damaged. However, every time I set a time and date for a pallet pick-up, there is always a problem. It takes 5-10 day after I schedule a pick up, before they send someone. This happens every time and I have been working at my job for 3 years.

Nothing is ever damaged, the trucks are clean, the drivers are manicured, fast service always friendly, I sure hope UPS pays them well. But I can't speak of cost. I don't deal with them personally. They pick up for my company.

Of the many shipping companies out there UPS has maintained the best service for the price and I have always had some of the best delivery people ever. Some have gone on to different or higher positions but have left a lasting impression with their professionalism.

They will not deliver to a P.O. site or anything but a street address or a Post Office site which makes it totally useless in the present online economy. Instead of delivering a parcel to where a customer has a box like a Post Office, they send it back to the online store. A lot of clients these days work at home but cannot be there 100% of the time to receive parcels so worried about porch pirates, they have gotten a postal box. UPS is still in the dark ages. They should review this policy.

I have done business with UPS for over 50 years. My brother worked for them up in Mass While he was attending Northeastern University. I never had a lost package or damaged one. The most valuable asset to our economy. Reasonable rates also apply. Only wish I joined them back in the 60's. Thank you for your professionalism.

VA sent me medical supplies from Memphis to Alpine, TX. Another UPS shipment got stuck "again" on the DFW area Carousell after arriving in Arlington, TX. Spent two days going from Arlington to DFW to Dallas to DFW to Dallas to Arlington. Could have received it on 2/7/2020 if it didn't spend all the time in the Texas UPS Carousell. Just wish the VA would ship USPS or FedEx because they are more reliable than UPS.

My experience was bad with UPS service because at time of submitting package they didn't ask my any invoice then after two days they called me from private no to give invoice. And site is so complicated that I was not able to find my invoice. They didn't have contact no. And for any help they don't have answers. I took my parcel back but they didn't refund my money and from nowhere after two weeks they deduct 9 euros from my bank. Bad service. I never suggest ups to anyone. DHL is much much better and reliable plus they have contact no for help. Dhl system has poor service. I hate it and I will never use it again. According to me no star should be given to ups.

Do not hire their services. Always late, they don't even message or call just pass by your place whenever. Oh, and if you call them they scream at your face. No thanks, also AMAZON if you want people still buying stuff from your site, don't hire these people. A group of incompetents really.

I took a custom glass blown gift to the UPS Store for packing and shipping while I was on vacation and unable to transport the item myself. UPS packaged the item and insured the item for what we agreed was a reasonable value given its size and the agents knowledge of the artist who made it. I was sure I left it in good hands. The item arrived and I immediately noticed the box was damaged and prayed the item was in one piece. It wasn't. I attempted to file a claim only to have it rejected since UPS policy states the shipper must file the claim, which meant the out of state UPS store who packaged it. I provided all the necessary pictures and documents and UPS made an onsite inspection and the claim was filed. It was rejected again without reason. I called the Shipper and asked what the problem was and she said she filed an appeal.

Delivery is made to a totally unsecured box, over a 1/4 mile from my home without my permission. I asked the manager of UPS, Alamosa, CO office to write me a letter stating why deliveries to my home could not be made. No letter was written and the last delivery was to my home. Current delivery was not made to my home which contained canned tomatoes and temperature -15F last night. I realized at 11:00 PM packaged marked as delivered but not to my home. When I called UPS customer service, UPS stated that Amazon would not allow UPS to investigate an Amazon delivery. Both FedEx and USPS deliver to my home! Will not be doing business with Amazon or UPS in the future. Amazon did refund my money.

I had extreme trouble with my last package. The people I talked to were rude, dismissive, and made me feel like all hope was lost. They re-routed my package 3 times with 3 different delivery dates that were changed. The UPS store that I had it delivered to was the best part of the experience. That lady went out of her ways to help. The automated system for screening calls is pitiful. The people that actually answer the phones do not speak good English and make you feel like you are nobody. I was highly dissatisfied with the service and accuracy of the tracking system. It was supposed to arrive last week but took until Tuesday (today) to actually arrive. I don't recommend.

When waiting on a delivery from Amazon, I provide specific delivery instructions for the driver to follow. These instructions state to place the package inside the door, on the ground (if it won't fit in a mailbox). UPS consistently ignores these instructions. Once, I called the local office and spoke with the manager on-site whom contacted the driver and provided them with the instructions; the instructions still were not followed. Why do I pay delivery fees if I consistently have to pick up the package from the UPS office?

The website was confusing and all 3 times I tried to use it I ended up calling on the phone instead. They charged me a late fee without sending the original bill. Would not let me pay with credit card.

I am waiting around for the second day for my extremely time-sensitive delivery to arrive, bc, unbeknownst to me, a signature is required. He came yesterday while I was home, but did not bother to knock. I am missing work today, eyes trained on the door. As to tracking, the delivery is apparently bouncing back and forth between his van, the UPS ACCESS POINT (tm) and my house for 2 seconds. As to Customer Service there is actually no way to get help or an explanation of the arcane language they use in tracking info, bc there is no way to talk to a human being. They do not give a **.

I asked for redirection to an UPS Access Point. They rejected the parcel. First delivery attempt. UPS decided to send it back to sender after just one attempt. I call immediately. They tell me that they cannot do anything. Totally outrageous.

I've had the misfortune of having 3 packages in the last week handled by UPS. With the first one, they sent an email saying my package will be delivered tomorrow, I checked the tracking info which showed that the package wasn't in the system. Next day no delivery, received package around 6pm the next day. The second package - received an email yesterday saying the package will be delivered today, woke up today to an email that it is expected tomorrow. Tracking says it hasn't moved in over 24 hours.. The third package is supposed to be delivered today also, I don't expect to have it any time soon.

I sent some flowers to a friend for her birthday. The Driver recognized the box represented a special occasion. The driver brought the box to the door, Knocked, and when she answered he gave a deep bow and said "My Lady". This totally made her day! Thank you! Englewood Tennessee

After being given the runaround on their website with their useless AI "help" chat, I was finally given a number to call regarding a shipment I'm waiting to receive of important personal items I need urgently. Called, and was placed on hold immediately. Was then transferred three times to be told that a billing issue was unsolvable on their end and that I'll have to call again in a week to see if they've figured out how to fix their own problem, at which point my charge will increase. They've charged me $130 so far for the pleasure of being on hold for half an hour to be told they don't know how to fix their billing system. If you have any chance to use another company, PLEASE do so.

UPS sucks. Their deliveries are unreliable, and if a delivery doesn't come through, the only update you get either through a little sticker or online tracking with your tracking number, but the sticker gives COMPLETELY DIFFERENT information from the online tracking service. When you call their Customer Service, it's basically Russian Roulette because most of them don't know what they're doing AND can't do much to help you. Every once in a while you run into the competent person and get your delivery against all the odds, in the face of all the obstacles that this highly inefficient and antiquated system provides; every other instance, your delivery is a goner. Avoid.

I ordered a table off of Amazon. It was delivered yesterday and it doesn't seem damaged, but the delivery person threw the package in the bushes by the street like they were throwing it out of a moving vehicle. Usually they put it near the garage or mailbox, but this guy decided to throw/hide it.

Ordered a mountain bike, shipped from Washington State to Arizona. Supposed to arrive Thursday January 16th, tracking website said will be delivered by end of day on the morning of the 16th, so I stayed home all afternoon/evening waiting since it needs a signature for delivery. At some point they changed the status to "weather delay"....no notice, via email, text, phone call.

The worst package delivery service EVER!!! Cannot find my address, even though I had two packages delivered here yesterday. The weekend drivers are very challenged. I needed my package today but due to their incompetence IT CANNOT BE DELIVERED TILL MONDAY!!!

JUST DONT - I shipped three packages via the UPS website. I printed labels from the UPS website. At no time did they tell me they could not deliver to a PO Box. they did, however, take my money. One associate told me the package could be picked up 5-6 days after the promised delivery date. One associate said the package was being held until they had a street address, there is none. Do I get a refund for pick up at their location rather than shipping to the address I provided > NO. Do I get a refund for the late delivery? NO. Do they know where the packages are? NO NO NO NO.

They ask me how to pay for customs every single time. I tried to open an account 2 years ago, with no success. No I will try again these days. But regardless, pretty much every shipment is delayed for several days after customs has been cleared. Then my parcels sit 200km away in obviously a bigger UPS depot and are not moving for 2 or 3 or x day. This is ridiculous for someone who calls themselves "Express". This is snail-mail style!!

Redirected two packages (from same shipper) to a UPS Store, I redirected them a UPS Store. One departs 12/27/19, the other 12/30/19, they both arrive at 2:35am Monday 1/6/20 at the sorting center. I am able to pick one up 1/6/20 at 5:33pm - no idea where the other one is. Wednesday discover it is at the sorting center, so try to redirect it again to the UPS Store, go to pick it up Thursday 1/9/20 and learn it went back to the sort center ("delivered" at the UPS Store at 9:00am, redirected back to the sorting center at 9:10am), the UPS Store calls the sorting center and they say they'll redeliver it to the store Friday.

Updated on 01/15/2020: UPS stands for Useless Parcel Service. Day after day after day they can’t deliver my parcel, they are afraid of a little snow on the road and won’t come to my house (yet Fedex and Canada Post had no trouble). I tried redirecting my parcel to to a delivery store because we are 7 working days past when it was supposed to be delivered. They can’t find it, they have no idea where it is, when it will arrive or who has it. I'm beyond furious at this useless joke of a company. If you live in Canada like I do, forgo the free shipping offered by companies and pay the $20 to get Canada post to deliver it. UPS is the most useless joke going.

I have had 2 items shipped to me via UPS recently and both were a disaster. Neither had the correct shipping numbers entered in the UPS system so the items I was tracking never delivered but got returned to the sender. On the second parcel, a replacement was sent by the sender to the nearest UPS store. Store was unable to verify the shipment arrived but after a lot of persistence by me, the parcel was found. Then the store charged me a ‘pick up.’ Fee. According to UPS customer service, UPS stores are independently owned and can charge whatever they like once a parcel reaches their store. There is nothing on the UPS website to state that UPS stores are independently owned and that they can do this.

I had to fly across the country for a funeral and estate sale. I had one expensive (and sentimental) item to have shipped by UPS. It was worth (not that I would ever sell it) over $900. I packaged it with the utmost care, going overboard with packing b/c of how special the item was. When I went to UPS, I was asked "if I'd like to purchase insurance in case the item is damaged in transit". I wasn't given any sort of further clarification that they can deny the insurance claim if they deem the item wasn't packaged properly. I paid for the insurance.

UPS should do better in this Age of Delivery. Sent a birthday present from Toronto to London, England. Claimed value $60. Cost to send - $81 at UPS store! Half dozen emails from UPS in U.K. - can't deliver despite correct address. First excuse, 'duty and taxes' owed (baloney). Then, 'COD' owing (it was prepaid)! Recipient paid 'COD' charge of 31 GBP on phone! Then UPS needed 'adult' signature??? Missed birthday by 1 week. Three+ long calls to Customer Service. Lots of 'files' but NO DELIVERY until 2 weeks after send. UPS was DOWN for me.

On January 2nd 2020 we shipped 3 packages out of Enterprise Alabama to go to Appleton Wisconsin and other Wisconsin locations. We were told they would be delivered on or by January 7th. This is now January 12th and according to the tracking one package has been sitting in Montgomery Alabama since the the 8th. This package contains perishables so after doing everything possible to speak to someone with no luck because all phone calls give only recorded messages we decided to start a claim. After typing in the tracking number on the claim page of the UPS site we were informed the package was not eligible for a claim. How in the world is it possible they can keep our package and not be held responsible? Our next step is the Better Business Bureau. No matter what the outcome we will NEVER use UPS again as long as there is another option.

Your service is atrocious. I have closed my business acct two years ago yet someone is charging shipments to it. I have been calling every month for the last 6 months to dispute the invoices I have been receiving. I've now been sent to collections for bills that are not mine. No one can seem to figure it out over there since my acct is "closed". How do you let someone use a closed bogus acct number to ship? Why can no one help me? I'm beyond frustrated and will be filing a formal complaint across all media.

My mom sent a package to me on Dec 16 that was supposed to arrive by Christmas. I still have not received it. According to the tracking information, it has traveled across the US twice. I’ve called in three times to customer service and each time was reassured that my situation was fixed, but alas, it was not. At this point, I’ve given up hope of ever receiving my Christmas gift. :(

I wish I could say that this is a first for me, but it’s not. UPS drivers leave my packages in front of my door in view of the street for thieves instead of hidden on my secluded porch. Their drivers are the absolute WORST and they don’t care when you contact them. I’m over it.

I purchased an item from Kohl's and it was guaranteed by 1/9/2020, as usual UPS dragged their feet and the item spent 1 whole day in Ontario, Ca for no good reason, so now it's going to be late 1 day.

I had a package delivered 3 times. Mr ** delivered it 2 out of the 3 times. Mr ** brought the package into my foyer, opened the package with me and took it back because the mirror was SHATTERED! Today (3rd delivery) he AGAIN, brought the package into the foyer and waited for me to open the package and check it. The package was in perfect condition and Mr ** was gracious enough to wait for me to get what I wanted and needed. This kind of Excellent Customer service does not happen every day. Thank you Mr **, you made my day!!!!

To be clear, the problem is NOT with our local UPS. Son at orientation for new position in CA needed documentation for I-9 form. Original birth certificate & original SS card were "overnighted" to fulfill. That was more than 48 hours ago. Not only did it never arrive, package is LOST at present! Though we were originally told it was at Oakland Airport, it actually was last scanned in KY. The consequences are profound, without any semblance of accountability on the part of UPS officials. I would at least like to believe this is a rare occurrence. Yet my brother "overnighted" a check via UPS two months ago for merchandise that a trucking company was picking up. It, too, DID NOT ARRIVE, despite in-state only pickup and delivery!

My wife ordered me a pair of boots for Christmas and Kohls was supposed to send them out. Well UPS driver said was dropped off and me and my wife were home the day that they said was delivered and it wasn't. We contacted customer service and all they could tell us it's under investigate what happened to our package. A multi billion company that can't resolve issues for a month away. Very disappointed.

I have one parcel to be delivered. It came by at 8:10 pm Jan 2 2020. Online under the tracking page I was informed that the package would be delivered on the next business day. Here we're on Jan 7 2020 and I have yet to receive a package or notice of when the package would be shipped. I reached out online and talked to a live agent but they specialized in shipments flowing throughout the continental US so I was transferred to a chat where someone who specializes in Canadian shipments could help out. Unfortunately, they were not available and so I had to contact a number they provided.

UPS expects that you can skip everything and sit around to wait on their schedule. I had a package being delivered that requires a signature. The UPS tracker said it would be delivered on Saturday 1/4/2020 before the end of the day. I had to take off work to wait. It never came. The UPS tracker continued to say it would be delivered Saturday until close to 10pm, then it said unable to provide a delivery time. On Sunday night, it changed to a delivery on the next day, Monday. Since I had already taken off work on Saturday, I could not take off the rest of the week. I tried to change delivery to the following Saturday 1/11/2020. They said they could but I must pay a $5 fee. I emailed customer service to complain and get the fee waived since it was their error that caused the problem. I told them I could not be home all day waiting until then.

UPS is horrible. Worst ever and incompetent customer service. Barely speaks English. I also hate ups. They should get out of this business and let professionals do it. Had package supposed to be here 1/4/20. Never showed up. Now have to go pick up package after taking day off work and fighting with them.

I will never get anything shipped with UPS again. This was the worst experience of my life. I get an email saying that they will be delivering my package on Tuesday so I go out on Monday. They show up on Monday while I was out and try to deliver my package. I tell them I am not home and they say "Okay we will try again tomorrow. They don't show up until the Thursday which is understandable because Tuesday and Wednesday were a holiday. I wait all day Thursday and then finally call them and ask them where they are. They said they tried to deliver it but that I wasn't there.

If I could give this a negative star I would. Every experience that I have had with UPS has been bad. They have lost more of my shipments in packages than anybody I know. They never come on time their updates or BS and they lose everything. I am still waiting on a shipment that was supposed to come in before Christmas. They lost it and sent it to the wrong warehouse. Now they’re trying to locate it. Always the same excuse. Can never get a decent person on the phone that actually speaks English. They lie in this place is altogether a joke. I wish Amazon would stop using them. If I am given a choice of shipping I never choose UPS because it’s always an issue. I hate UPS.

Just spoke to a manager Claude and she stated she doesn't know where my packages are (after me calling 3 times and I was supposed to get a call back every time, DIDN'T!!!). Kept me on hold to talk to a manager for 18 minutes! Terrible service. Have been losing money because of this terrible company!

They sent me an email saying they sorted the shipment incorrectly and when I called to get my package they were no help. They had no regard for the fact that they messed up and I didn't receive my package on time. This was a time sensitive package and it didn't even matter to them. They did nothing to attempt to rectify the situation either.

The timer on my phone is at 42 minutes while I wait for customer complaint line at UPS ("your wait time is 3 minutes") and I have no resolution to my problem. UPS is the WORST! Waiting for an iparcel. Login to redirect for pickup, pay the extra fee through PayPal, then get an error message on the UPS site. Try again, same error message ("UPS experiencing a technical difficulty").

The UPS Store 43 Town and Country Dr Ste 119, Fredericksburg, VA 22405. While trying to ship Christmas gifts from our local UPS store it was suggested by them to use the USPS for a cheaper rate as it would cost over $200 dollars per package to ship to Spain through UPS. What we thought was a convenience of shipping USPS packages from their location turned out to be a mistake. She declared everything that was in the package and the clerk entered it into the system printed out the declarations and processed the packages for shipping. She openly declared perfume in one box and cologne in the other. At no time did the clerk indicate that there were restrictions on shipping colognes or perfumes through the USPS or UPS due to the alcohol contained within the product. Both boxes were returned to us by the USPS due to the alcohol in perfume and cologne.

I watched the driver walk all the way down my flower bed, throw the package on my front porch and then walk all the way back down my flower bed. I wish I could have gotten the speaker turned on fast enough on my doorbell so I could let him know how I felt.

I strongly advise to never ship with UPS! I have had problems with them when living in two different geographical locations. They don't listen. They illegally delivered my package to an address they created! They left it there outside! I don't know if it was ever recovered. HSN refunded me including the shipping fee. I attest before God that I state the truth.

I have often had issues with UPS drivers that are suppose to drop off package, and they lie about showing. The tracking will show out for delivery, we wait all day and the driver never shows, but it shows on the tracking that an attempt was made. If I have a choice I would never use them, just go to the store or use post office if possible.

Piss Poor Performance. Again (a different tracking number) today (12/31/2019 at 2:42 PM EST) - no package. Second Day/Second Time (1st time this happened was yesterday Mon 12/30/2019 12:48PM EST). The UPS driver delivering packages in 19801 (downtown Wilmington DE) is NOT leaving their truck to deliver packages. LAZY. I had a note on the Lobby mailboxes instructing the UPS driver to come upstairs for me to sign for my package (per the previous day disappointment). I was home waiting for the UPS driver and second day, back-to-back, No package delivered to customer when the customer is home.

My package STILL hasn't arrived. UPS Mail Innovations is as bad as USPS. I paid for UPS Air (3-5 Day delivery). According to UPS's own website, I was to receive my delivery by December 17th. My order/package was picked up by UPS on December 11th. THEN, UPS transferred it to UPS Mail Innovations and it wasn't received by them until December 17th. On December 18th, my package was sent to USPS. It did not arrive USPS until 12/27/19. As of today, 12/31/19 my package is "in transit"... I have the SAME issue with another package shipped from a different company.

I was expected to receive a package that required an adult signature as it was valuable, UPS for over 36 hours had a delivery window of 12/30. 4 hours before the delivery window (9 pm) closed it changed to delivery window N/A and delivery date N/A. I had taken the day off of work to be home to sign for this package. UPS decided that my package wasn't worth delivering on the date they promised so in turn just took an extremely expensive electronic device back to sit in their truck outside in temperatures hovering around zero potentially damaging the device as it sits in the freezing cold. There was a reason it was shipped next day air and not standard air service, and that was to avoid it being frozen in the wintertime.

Every single time an order of mine (or my household) I have an issue with my things not being delivered. When we call their Customer Service Dept. they are next to useless. Ever since I moved to Little Rock, a few years ago I have almost had to resort to in store shopping ONLY!!! Now, with my fiance & our teenage daughter going to school online, we can't always do that. We have lots of different things coming to the house almost daily. If anything gets shipped UPS, I go ahead and prepare for a headache and aggregation.

I was supposed to receive my package according to the tracking info on Dec 27th. When it did not arrive I called and got (like everyone else I got the crappy Philippines). The guy refused about 20 times to get me a supervisor. I had to literally yell at him on the phone constantly until he finally give in and supposedly got a supervisor which sounded like the same person. I even questioned him about. He said, "Well I’m beside the person you talked to," which was a flat out lie. They told me my package would be here on the 28th which was Saturday. 29th today I called the tracking number and it said it would be here today. I’ve waited home now because I needed this package and I’ve been home waiting for 2 days so I call once again and get that good ole foreign company (what a joke) and now they say it’s gonna be Monday. I have a screenshot of the proof that they are liars and like someone said above you can’t get through to anyone but a foreign country.

Very unhappy here… I found out they use a 3rd party company to deliver and tell you it's them! It's not! If they can't tell you where it is or went, it's because that 3rd party company won't give updates and keeps your stuff for weeks. They promised to have my package here today since they have had the package in Lethbridge on the truck since 5 am but couldn't be bothered to drive 6 mins to drop it off. Now they want me to wait another month for it! Worse than Canada Post! If you have anything worth value or need right away, may want to use someone else because UPS uses drivers like Uber drivers who don't care and won't deliver what you ordered!

I was supposed to receive a package 2 day shipping. I can see in detailed tracking that the package arrived to my town for delivery within 24 hours but instead of being delivered to my home, it was sent to the other side of the country!!! Somehow it took them 1 day to send it to the opposite coast but will take 10 days to ship it back. I have spent 4 days talking to absolutely useless customer service reps who were worthless and consistently lied. Horrible customer service. It's so bad that it's unreal.

10-12 times UPS drivers have unilaterally required signature for packages after we have notated our account many times NOT to require a signature. There is no phone numbers to remedy this locally, they are all hidden and we are routed to the Philippines and other places. No one actually fixes this problem! UPS disposes their customers! I waste 45min to an hour every time the new driver randomly requires a signature. “Local phone numbers are for internal use only,” I was just told again by the guy in the Philippines. Next step is refusing any materials from companies that ship by UPS.

I have been lied on twice!! Driver will say receiver not available. Here’s my facts: 1. Doesn’t require a signature. 2. I HAVE CAMERAS!! No one has even tried. Get another job if you don’t want to even attempt!

Had paid extra for package delivery by a specific day and once again it didn’t arrive. It was supposed to have been a gift a gift for my grand child before they had to leave town. Very disappointed. Earlier the same week l had made arrangements to pick up different packages at the local UPS distribution center. I received an email stating it had arrived and I could pick it up that morning or afternoon. Upon my arrival all doors were locked. After circling the facility pounding on doors a person appeared and told me she could not retrieve my packages that were sitting just inside the door. Only a union employee could pick them up and hand them to me. Apparently she was non union. ARE YOU KIDDING ME. Customers do not have time to play this game. From now on it’s USPS or FEDEX for me.

They are the monster, they don't care. My product should have arrived on 12th December. It's 20th it's not here yet. And their attitude they don't care. They don't even sorry. I will highly recommend you to avoid them... I'm cursing UPS should shutdown their business.

Drivers have marked a package delivered when it was not, this week a delivery was marked "picked up" and my name entered as the one, and then the same day marked as "delayed". Drivers do not leave a sticker that they attempted a delivery, and ignore a sign to leave a package downstairs if we are not in. On another call to a supervisor on another delivery this week resulted in the supervisor telling me the packages were at the shipment station, but at the station 2 minutes later the counter person said the packages were on a truck out for delivery; when it was escalated on the phone to another supervisor because this would be a loss of business, that supervisor found the packages were in fact at the station and they were moved to an employees desk so they could be found when I returned to the station to pick up.

I have received a package which should have gone to someone in Hercules, Ca. USA.. Instead I received this large box yesterday in Whitby, On. Canada. I had ordered a product and that company used UPS for shipping. I received that item on 10 Dec. 2019. I received a large box with that same tracking number yesterday. I had not ordered anything from the shipping company, and they covered up some of the label with the person receiving this package. There are at least 3 other labels on this package one which is a ERROR label, and then my duplicate label.

Very Bad, slow service and Rude and Unprofessional Delivery Staffs especially those who delivery to South East Washington DC where I live. I will never use use UPS service if I have the option not to. They need.

Less than 1 star would be more appropriate. If you transpose your address and the address that you accidentally type in does not have an actual post office box or even a HOUSE for that matter, don't you worry, UPS will just deliver it to the "close enough" address next to the non existent address to which the package is addressed. Also, if you have a package that has to be signed for and they send you a text message telling you that the package will be delivered between 3 pm and 7 pm, you should probably start sitting outside waiting for it from about 11:30am.

Worst customer experience ever. I have been on the phone for four days with UPS over a parcel they cannot find. It is four days late. No apology no outcome. All they say is, "We’re very busy. We will let you know when it’s on its way. We can’t page the driver and can’t see on our system." How can you lose a package or not be able to contact a driver in the age of computers and mobile phones? Never use UPS. Ever.

Every time I use lately I get an email from UPS (you can sign up for an email) saying my package was delivered at my front door, even though I have been outside at the time they said they delivered, they lied. They never came by. Then sometimes it comes the next day after I complain. I never have problems with USPS or FEDEX. I wish companies would stop using UPS.

My experience over many years is terrible. From drivers tossing packages out of a moving truck to the end of my driveway to the company sending damaged packages back on their own without alerting me and yet telling sellers that I refused the delivery. I don't have much good to say as I have yet in many years ever received an undamaged package.

We spent 80 dollars to have a contract overnighted to a client in October and the package did not arrive until 3 days later. I was given all sorts of excuses, the building was closed, it wasn't. Then it was loading dock was closed, it was not. Then they created a guard shack at the facility, which they do not have. I spoke to multiple representatives and a delivery manager (claimed they were) with no resolution. I spoke to the client and they were open and so was the loading dock. I was ghosted by the driver is what happened and UPS even went as far as to not refund the money for services they never delivered on. You're better off using other companies or services than to use UPS, they steal, lie and cheat in order to make money and deliver poor customer service.

UPS in Lynnfield MA has been holding my package for 5 days and when I called, I was told we are very busy and you could pick the package yourself. When I told the representative about my experience with UPS and I was to write a review about my bad experience, the answer was go ahead and do whatever. This is the worst company to use for your delivery.

It took six (6) days for them to update the status of my package, and I contacted them several times. They lie about the delivery date, and when I checked after the next day, it shows that I still need to wait a few more days to get it. This was supposed to be a gift, and I ordered plenty of time ahead of time, the seller was responsive, but UPS is the worst, and it keeps confirming me that.

It supposed to be an overnight delivery, but took more than 4 days for an important document to arrive. It caused my company to miss a deadline and possibly a business opportunity. The package arrived in Parsippany office on a Friday morning via overnight mail. It was supposed to be delivery by 10am on Friday but didn't arrive until the following Tuesday. During that period, they made an attempt to delivery at 11pm on Friday, really?? Do they think an office building would be open at 11pm on a Friday??? When they missed it on Friday, you'd think they would deliver it first thing Monday morning? Nope! I was on the phone with UPS help desk, it was no help. The service rep didn't have more information than what I have via delivery tracking. I will never use them again for business (if I have a choice), definitely not personal matter.

Package delivered to a wrong address twice, package went back and forth from shipper twice, package was supposed to be delivered in a a week, it took nearly 6 weeks, not willing to compensate for monetary loss due to package not been delivered, customer service juggles people back and forth and the customer has to be chasing the package and making all the calls.

UPS appears to engages in a billing scam, and yes Virginia, they may have had a class action lawsuit in 2007...and seem to be back to their old tricks. Lot of caveats. Anyway the UPS sales rep told me today that UPS rounds UP dimensions a hair or fraction above. So 48.00000000001 become 49 inches. And then they slap on peak fees, surcharges, oversize fees and you name it. I am going to contest all their audits going back six months. And request their scans and calibrations and how they round up. They don't comply. I am calling a class action lawyer. I am a certified fraud examiner...and I approve this message. I measured four 48 packages today and none were over 48.5 inches. Not even close. Then the rep told me it was anything over 48.01. What a crock.

UPS is the worst shipping company that I’ve had to deal with. I will take Amazon or Fedex over UPS any day. After 2 weeks, my package still has not arrived. My daughter’s Christmas gift was supposed to arrive on 12/5/19. Due to snow, it was delayed for 2 days; this I don’t fault them for but everything else has been downhill since then. I was supposed to be delivered on Friday, didn’t happen. Come Saturday, didn’t happen again. Monday the driver marked it as delivery attempted when I was home all day and have a Ring doorbell so he/she obviously lied.

I was receiving a package and missed the first delivery attempt. I then attempted to change the delivery instructions to "hold at facility for pick up" since I would not be available in the middle of work hours. When I tried to use the website to make this change, my request did not go through, though no reason was given or alternative action that I could take. The next day the same thing happened, and the third day, I contacted customer service because the package was being returned to sender according to the missed delivery slip.

UPS cannot be trusted for overnight shipping of perishable items. I ordered medication on Friday to be delivered on Saturday and did not receive the medication on Saturday. I am signed up for text to let me know and I was not notified that the package did not make it onto the truck. During the day it said it would be delivered by noon and then it changed to being delivered by end of day. I never received it. I called UPS and a person who could not speak English answer the phone and after a very difficult conversation I was informed absolutely no information, so I asked to speak to a manager in which I held on the line for an hour to get. That manager then created an escalation but informed me that nothing would be done until Monday.

My package never arrived. Customer service and the online tracker are inaccurate. The worst service I have EVER seen from any company, I rang countless times to trace item and was fobbed off and lied to, promised to call back, still waiting. RUBBISH COMPANY.

UPS only provides information for where packages “should be” - not for where they are; then they play the odds that it mostly goes well. Customer service reps can only read a screen that is not necessarily accurate. Not only have I been told this by an employee of UPS (my former company’s sales rep) but it is not difficult to prove, as displayed here by a recent scan:

I was supposed to receive a UPS 2nd Day Air shipment originally scheduled to arrive Friday 12/13. The tracking showed that the shipment on vehicle for delivery. However, the delivery never came and the tracking has changed by the end of the day to be scheduled for Saturday 2/14. On Saturday the tracking again showed "on vehicle for delivery". Then again the same BS happened. Now the tracking is showing delivery date is Monday 12/16, in addition a new line saying "delivery attempted" on Friday 12/13. I was home on both Friday and Saturday and they did not come to the house or leave a note and usually they leave my package by the door as no signature needed. So they are lying to cover for their bad service.

The UPS software and customer service completely deceived me. I was supposed to have a package delivered Thursday. I called Friday and they promised it would be delivered Saturday between 2-6 p.m. They blamed the weather and high volume for the delay. The UPS page told me the package is in the truck all day today and out for delivery. It is 10:30 p.m. on Saturday and after being on hold for 90 minutes waiting for a manager I was told the package never made it on the truck. The customer service agents were using the "weather" and "high volume" as excuses for bad software and customer communication. UPS, I feel lied to, deceived and conned. Fix your software and give your customer service agents the same access to accuracy as your managers so customers don't feel like their packages have been stolen and can get accurate information.

I ordered frozen food from Louisiana on Weds. Dec. 11, 2019 with "2 day guaranteed air shipping to Twain Harte CA.; WHICH IS A BIG LIE!!! It got to CA yesterday early AM, then got shipped between 3 CA locations, arriving at my local UPS delivery depot at 8:30 am. Now it won't get delivered until Monday. This is frozen food. UPS blames the weather; I blame false advertising and incompetence. Their guarantees mean NOTHING!

Paid for 2nd day air for a time sensitive item. On 2nd day they emailed they were pushing delivery to 3rd day. On 3rd day they pushed to 4th. Now on 4th they pushed to 5th. These guys are a train wreck - why waste money for upgraded service with them???!!!

I have gotten three packages delivered to my house, and all three boxes were destroyed and inside products were damaged. I am very frustrated with the incompetency of the UPS company. A box should not look like someone beat it with a baseball bat for an hour. I am severely disappointed and will discontinue use of such a company in the future.

This is by far the worst UPS location in Palatine, IL and how they handle clients. My order was delayed for few days, then when I called I was told that my order was lost. I asked for a supervisor and was advised that my package is not lost and will be delivered next day... That never happened. I had to call ups again (4th time in one week, was on hold for more than 30 min each time) and was told my order is on the way back to the shipper and they could not explain what the problem was, even though my address and information is correct. It looks like people working there have no idea what they are doing. Horrible delivery service!!!

Had to use UPS to return items to Amazon. I had to pay for specific pick up times. They didn't show. Called and scheduled again. They didn't show. Now they won't come till next week. The customer service was horrible. Transferred from one person to another. On phone for an hour. Ended up taking boxes that weighed over 60 lbs each, to a local drop off. Now the fight to get my money refunded. They just kept promising a pick up that never happened. Will never use them again.

I have a package that has arrived at their distribution center 15 minutes from my house. Was supposed to be delivered Monday 12/9/19. They have now rescheduled delivery 4 times. It is now 12//13/19 and I still have no package. Spoke with customer service, it is basically non existent. They transfer you to India and these people at the call center fill your head with lies saying that the package will arrive today and it never does. Somehow I've seen 4 separate UPS drivers deliver packages to all my neighbors but somehow I can't get mine. I will never use UPS again. They are horrible and will avoid them at all costs. Please note their excuse has been weather. It's been sunny here everyday this week. What BS lies.

I can’t call the 800 number because it’s saying my tracking number is wrong and it’s not so I called my local UPS store and gave me attitude and told me she can’t help me and hung up. Didn’t try to help me whatsoever. My package should have been here today and it’s not but it still says it’s in transit. I’m beyond pissed because it’s a package with FOOD IN IT! If my meat is thawed they are paying. HORRIBLE SERVICE.

I should not have to go completely out of my way to get a package. Unfortunately I have no control over if a company chooses to use UPS. I ordered 12 bottles of wine and because I am unable to be at home to sign for it, I had to have it delivered to a UPS warehouse FAR from my house. I received no delivery updates at any point. I finally reached out to them 2 days after it was supposed to be delivered. They said it was delivered to the warehouse (even though tracking shows in transit). I drove all the way there just to stand in a huge line with no movement. I finally left pissed off and still do not have my package.

Updated on 12/14/2019: 2nd time this week. I’m home, lights on, car in driveway. It’s raining outside. Ups delivered a package. Did not bother to ring doorbell. Left package in rain. I did not find the package till my guest open the door & found a wet package. Terrible service.

Had a tv delivered that was just in it’s labeled box set on top of my mailbox for delivery. My mailbox in on the street and my front door is 50 feet from the street. 2 days later had a fragile package delivered and guess what same spot after I had called and complained to ups about the driver leaving it there. I will never use them and I will always ask wherever I purchase something who they use to ship. If I can’t change from UPS I’ll find another place that won’t use them. Incompetent Lazy drivers with no respect for your products.

Received email package delayed. No information on how long it will be delayed. Called 20 min to get through all the prompts horrible then disconnected on their end. Went through prompts again. 15 min ported over on phone and sorry due to heavy call volume. Called again. 18 min ported over to Philippines, ask to transfer to U.S., transferred to Spanish then transferred back to Philippines. Was told, "Due to weather there is a delay on your package". There is no weather issues.

UPS loses track of packages and they sit for days in the final location before delivery. They also ship packages back and forth between cities multiple times. They told me that is because packages are bundled. Two day air often takes up to 5 days for no reason.

I ordered a package and it was supposed to be on two day air. Since I was not going to be home on Dec 4 I made a request for my package to be delivered at a UPS store. I made the change early in the morning before the package was sent out on delivery. I figured that if it would be delayed it would be a day or maximum of two. Well turns out that it is now Dec 11 and my package has yet to arrive. I called on Friday and asked where my package was and if there was an update. The lady I spoke to told me what facility my package was in and said that if I wanted to I could go pick up there.

BEWARE. IF you choose the UPS option to get a shipment in a hurry from the US to Canada you will get a price. When the package lands in Canada you will get hit with almost $18 in "Brokerage Charges" for them clearing the package. This charge is known before you get the quote so why is it not disclosed. Call to complain and you'll be told "It's not our fault. You got a quote from the store. You can self clear your package if you want to avoid this charge." Problem is you can't select any option to self clear if you are purchasing something so they've already done it and hit you with this charge so you can do nothing about it. (It's simple to self clear by the way.) Will never use them again.

UPS used to be the gold standard for shipping packages. Sadly, it has taken a freefall and is now a joke. Day after day, the tracking info shows that the package is "out for delivery" before the end of the day. And day after day, it goes back and is scanned again at the "carrier facility". Wish I had a choice of delivery services when I purchase things; I know that I will never use UPS to ship anything.

I had two UPS 2 day Air and one UPS overnight packages that were scheduled for delivery on 12/9/19. None were delivered even though they were shown to be on the truck out for delivery, and the truck was within blocks of the delivery location on 12/9/19. Delivery was rescheduled for, 12/10/19. The packages were shown to be on the truck out for delivery, and we tracked the truck to at least with a block of the delivery location. No delivery was made on 12/10/19. Again these are overnight and 2-day Air packages that were to be delivered on 12/9/19.

I ordered a package through Amazon Prime that was supposed to be delivered from UPS SEVEN DAYS AGO, as per Amazon Prime membership. Every day I’ve tracked my package it says “out for delivery” and that I will receive it today, yet it never comes. I’ve talked to UPS on the phone twice during this process. Both times they’ve told me it’s out for delivery and I’ll still receive it that day. Lies. All they’re doing is trying to placate; not fix the problem. Tonight I was told on the phone that all I can do is keep tracking it; that there is nothing they can do on their end to red flag it to notify delivery personnel that it is SEVEN days late already and needs to be prioritized. Horrible communication, horrible internal processes, and clearly horrible management and leadership.

Yestersday my driveway was redone. New asphalt. Tape/rope across the driveway. The UPS truck pulled in so the driver didn't have as far to walk and broke through tape. When he went to leave, he turned his wheel and did damage to my new driveway. No note left, but captured by neighbor's camera. This company and all its employees have no regard for their customers. Will pay extra for shorter delivery time to ensure it goes some other carrier than UPS.

My UPS driver Nate wonderful. He went out of his way to deliver my package. Lovely person. He should be recognized! My package was delayed and UPS tracking inaccurate. He looked for it followed up and delivered next day. I had asked him when he delivered another package the evening before. Great job. Great employee. An asset to the company.