United Parcel Service - UPS Reviews

My pharmacy arranged for UPS to deliver my chemo. I did not receive an email or text to track the package so I went to the front gate to see if they tagged my gate. No tag. a little later I received a call saying they were unable to reach me. Yeah, right. No one tried to deliver. I go back downstairs again and they did not tag. There is no evidence they even attempted. I am here all day. I never left my apartment. I go downstairs to check periodically. Nothing. I almost never have a good experience with UPS. I have asked Acredo to please never send me my chemo meds via UPS ever again.

I requested my investment company to send me a check via Next Day Air due to emergency situation/crisis. It was supposed to arrive here on Wednesday, it never came. An investigation is going on now and it will take up to 7 business days to come up with a result. I had to put a stop on that check and requested a new one which will take me another couple of days to receive it. They cannot use bad weather for an excuse because I live here in San Diego CA. The only acceptable alibi is their staff are highly incompetent and do not care much about customers. They charge high but their service is very low.

Looks like most reviews of UPS are from individuals. I wanted to let people know UPS is no better for their corporate customers. They sent my company a six-figure invoice for one week's worth of shipping (should have been about 20K). They do this by scanning multiple boxes together to make it look like you shipped larger, heavier boxes, or by charging business-to-business shipments at residential rates. I hope other customers examine their bills as closely as we do.

After selecting new glasses at a vision center 2 hours away by car, I was told the new glasses would be delivered in about a week. The order was processed ready for UPS in less than a week. UPS picked up the glasses 3 days later then held the glasses for 10 days at their site. The UPS excuse was the delivery address was a PO Box, though the UPS delivers M-F to that same post office which is where I get most of my packages. I was concerned when the new glasses failed to arrive and contacted the vision center. They provided a tracking number which showed the glasses never left the UPS pickup city.

The worst service I have ever experienced with UPS!!! I received a text message that my package was delivered and come to find out that it was either NOT delivered or was left on my doorstep and stolen. I have someone sitting in my house ALL day waiting for this delivery and never got a knock at the door from the driver! I got absolutely no help from customer service and was told to contact Amazon regarding this! I will NEVER order anything from anyone ever again who uses UPS!!!

My experience with UPS has been far from great. I have four claims in the system one dating back to July 27, 2018. I’ve been on the phone everyday with a representative to receive information about my claim. I’ve had lost items and damaged goods and the experience has not been amazing to even consider using the services again. One of my claims were denied because they stated I didn’t pack it correctly and it was bubbled wrapped, packed with newspaper and clothing. Boxes were labeled fragile as well. Some boxes came completely ripped up with my items in clear places bags that I never used. Whatever happened to common courtesy if the box ripped open to tape the box up again.

I sent my legal documents overnight via UPS, paid $97 to overnight the documents. They were not received overnight. 3 business days later I got notification that the document was signed for. Unfortunately that person, "Galliger" did not work for the company that was supposed to be the recipient. I requested a refund twice because I paid for overnight and it did not get there overnight. I spent more money to re-ship documents via FedEx. Eventually the person who signed for the UPS documents got it to the intended recipient, but that was several business days later.

I ordered a part for my car two weeks ago and it took almost a week and a half to get from California to Louisiana. Fast forward to this week I ordered another part that was being sent from Canada and it only took 3 days with FedEx. Lesson learned and I will never have anything shipped with UPS again...it's sad when regular "snail mail" is faster than them.

Driver dropped shipping label off (for an item I was returning) on the front door without ringing the door bell; my package was ready to go. When I contacted the main UPS office to schedule a pick up and explained to them that I was homebound following foot surgery, they were unsympathetic and accepted no blame. I scheduled another pickup (at an additional cost) and after reading the reviews on this page, have set the package on the front porch. Fingers crossed they can get it right this time.

I used UPS Freight to ship two antique family dressers (about 130 and 170 years old, respectively) from upstate New York to Oregon. Both dressers were received damaged. For the first dresser, the wood fronts of two drawers were split. For the second dresser, a corner footing was broken off. I filed a claim for the damage and received a letter about two months later stating that the claim would be processed with 100 days. After nearly a year and several unreturned phone calls to the claims person, I still have not received any compensation for the damaged items. UPS Freight is unreliable and does not stand behind their product.

We paid $10 for a package pick up at our home. Per the usual, the driver walked up, rang the doorbell, and immediately walked away, did not wait for anyone to answer the door. I called corporate for a refund on 8/3 and they gave me a case # and promised me a call back on 8/4. Never heard from them again.

I was supposed to receive a package on Friday and it was postponed to Monday. When I called customer service they initially told me that was because of a flat tire on the trailer. I then asked them to deliver it to a different address as I work 7 days a week and they said they will charge me 5 dollars for that. I agreed but then they refused saying they couldn’t do it and I would have to pick up it up from the customer service point after agreeing and refusing once again to deliver it to a UPS store near me. I spoke to a manager named Mario, who was very very rude to me by saying things like “didn’t you hear it the first time” and “how would I know if we would have a flat tire”. Overall my experience have been very very bad and this was after nearly 2 hour of total talk time on the phone this morning itself. I would have given it zero stars but there wasn’t an option for that.

I waited in the house whole day for my order then received a message that they showed up and couldn't find me home and did not hear any knock on the door. Now they are taking my order to a market for me to pick up tomorrow which doesn't sound reliable at all.

My delivery was not made today even though you said it's out on the truck to be delivered. I've waited all day for this and made plans around this being delivered today as promised. This is NOT the first time this has happened. Very frustrating. So far all I've gotten from UPS is typical "lip service" as usual. Tracking Status. Out for Delivery Today. Scheduled Delivery. "My apologies I do not show that this package reflects out for delivery. Delivery has been updated to 8/6/18." ~ Rachel. That's probably because someone in YOUR COMPANY CHANGED THE DELIVERY DATE!!! This has happened before and it's a real crappy way to do business!! FEDEX is looking better All the time!!!!

I scheduled my package to be picked up on Aug 3, 2018 from 7:30am to 12:00pm here in Legend Circle, Vallejo, CA 94591. I indicated on the UPS app that it will be on the front door so that’s where I placed it the day before pickup. Went home Aug 3, package was still there, checked my pickup status on their site and it said something like "item pickup unsuccessful, reschedule pickup". The package was big and you will see on the front door even if you just drive by the street! They did not even specify why it was unsuccessful! I checked online and there were a lot who had the same instance. What kind of irresponsible and lazy pickup/delivery employees does UPS hire? Based on the reviews, this has been going on for years! And even here in the US! Next time this happens, I’m going to gather evidence and then sue UPS!

UPS service is terrible, employees are incompetent. I was expecting delivery of a package and waited at home for it, UPS stating it would be delivered between 8 am and 7 pm, but might be later. I received an email in the afternoon stating that a delivery was attempted but the recipient was not available. This is not true, I was home all day. I called customer service to complain and was told that the package would definitely be delivered later that day. It didn't happen. It was rescheduled for delivery the next day. The next day I received the same delivery attempted email and made the same complaint to customer service with the same response from them. This happened four days in a row.

Heard a bang on the front door this afternoon, so I go to the front door and found a very damaged package and saw a man on the sidewalk, in UPS uniform, yelling something at me, I couldn't understand him. He goes to his truck which was parked a couple houses down. The box was demolished, so he obviously threw it from the sidewalk to the door which was at least 15 feet from the sidewalk. I called UPS to complain and gave them the tracking number. They promised to call back within the hour. They never did. Judging by the other reviews, this is pretty par for the course concerning UPS. They are a horrible company and I would never recommend them to ship anything.

UPS service is beyond horrible!!! They need to invest in customer service, upgrade their systems (which is probably outdated) and be a little realistic. On Thursday July 26 & Friday July 27 UPS came to drop a package at my home and obviously it was during regular 9-5 working hours therefore no one was at home. The package had a brokerage charge of $ 38.00 and for theft reasons I preferred not to leave money at my front door and requested my package to be dropped at my in-laws who live 10 mins away on Monday July 30 by leaving a note on my front door. UPS delivery guy/lady replied, "sorry out of route and ticked final try".

UPS made an attempt to deliver my package. I was unaware it would need a signature however that would not be a problem if the delivery could be made before 2 or after 6. I understand the drivers have routes but in my experience with other delivery companies if you call and leave a delivery instruction giving delivery hour options my experience is that the driver will take that into consideration. When I called UPS I was told they would not offer that option and that my only option was to wait until it was attempted as normal operations and then have it sent to a delivery drop location. The point of delivery is to not have to go pick it up otherwise I wouldn’t have had it shipped.

I had a package coming on a day I had work so I paid them to deliver on a later date so it can be received safely. Package never came. You would think there would be priority to customers that pay twice for a delivery to come. Now I gotta wait till Monday and stay home all day for package to come... If it even comes. Disappointed.

No one at UPS could tell me what an approx 1 ounce letter sent overnight might cost before we shipped. The letter was being shipped to me by a company using my shipper number. The SURPRISE was the bill of $50.18. Are they kidding me? A one page letter... $50.18??? After speaking to customer service, I was transferred to the rudest, most incompetent manager at UPS. He rather search (inaccurately) the rates of other shippers (all significantly less than UPS) than admit this is highway robbery.

I ordered diabetic testing supplies from Amazon and they shipped using UPS SurePost. Though Amazon and the label have my correct address, tracking shows Surepost delivered to the wrong address in the wrong city (the cities sound nothing alike and have totally different zip codes)! Though Amazon refunded my purchase price, the refund will not show up in my bank account for 3 to 5 business days, but I can't afford to reorder these supplies until it does. So, I can't manage a life threatening condition because SurePost is too careless to train employees to read addresses and notice where they're delivering things (or they hire thieves - I hope this one enjoyed the lancets). I'd review the lowlife who signed for the items, but SurePost didn't give the actual address they delivered to, just the city. Moral: Don't trust SurePost with anything above minor importance.

Despite several requests, the UPS driver insists on speeding down our 'dead end' road. I emailed a complaint and now he's 'paying us back' by not delivering to our home. We paid for next day delivery from Spring. The first day it was stated online that delivery was not made because we were not home (and we were home ALL day). The next day (today) the supervisor guaranteed to us the package was back on the truck and would be delivered. Yet the driver reported online that the address was missing from the package so he could not deliver it. Then we were told that the package was not on the truck.

Worst customer service in the business! Delivered 3 days late! Never updated their website. Will only give you approximate time of delivery. I had to take 2 days off from work and cancel a doctor’s appointment because they are unreliable and incompetent.

My UPS tracking number said that my package was delivered at 7PM last night. Of course it was never delivered. Luckily I have cameras on my property so I played back the camera footage and I see the UPS truck pull up across the street that is on the side of my home. The UPS driver never get out of the truck. The driver sits there for about 4 minutes and then drives off. I assume he scanned my package but could not find my home and updated his system to show “delivered.” But again, the driver never gets out the truck to even try to look around to search for the right address.

UPS was not able to deliver my order for 3 days, there were not one UPS truck in our area and when I checked my tracking status and finally spoke to a rep, he could not even give an answer why the delay was for. Their delivery/truck staff are the worse, they are always late and have bad attitude.

I am IRATE at this moment with UPS!!! I was tracking my package all day since Saturday morning 7-21-2018. My app said it was on transit. ON TIME! Well I been waiting all FREAKING DAY for this package. I finally call the operator and she says "Sorry it was a delay. Not until Monday!" WTF??? Nobody could not call me! Email me! Or TEXT ME!!! Is this the kind of service UPS GIVES? This will be my last time with me using them. SCREW THEM!

I bought jewelry with a 1-2 days rush delivery order. It will not come until the July 23, 2018. It got shipped on the 18th and I need it at the 20th. So far UPS is doing a good job... for irritating me. 8 out of 10 deliveries I got from them are either late or a bit damaged. Don't expect your package to be on time when they are making a delivery. They are too slow. USPS is even more reliable than this. Remember UPS is not worth it. I even got an experience where it is raining and I came back home and found my package at the gate and not at the shade part (where there is a roof), and my package is soaking wet. Overall if can give a negative star I would.

UPS has completely disrespected potential safety issue it created! I sent keys and a security fob to a friend who planned to visit me this weekend in Boston. The package arrived 2 days LATE - basically destroyed and the keys and pass were not in it! Package had clearly been opened and retaped. Contact UPS and they will not do ANYTHING - even check to see if possibly keys had come out on conveyor belt and sent to "lost and found" some giant facility in the mid-west!!! Meanwhile someone (likely their employee) could have stolen keys and be breaking into my apartment as I write this message. Only option is to file a police complaint and have them investigate UPS staff for possible illegal activity. I expected so much more from this company and hope someone at UPS reads this and realizes how flawed their system is.

UPS STORE IN CAMP VERDE, AZ - Any time I am not home when UPS arrives, they leave a receipt for me marked they will return with the package, or I can sign it and leave it on the door. This is not the first time, but the second+ time, I've waited for their return with the box. They don't ever have the box because the box is at the local UPS Store in Sedona. They just need to check the correct box, on the receipt. I have called them to discuss this and spoke with Beverly 928-567-4098, and she hangs up on me! Says something about the drivers and how they leave it, and they don't know where the box goes afterwards, on and on. Clearly, UPS needs to do some training or new training since the homeowner is waiting there to have the box delivered and don't want to leave the house in case!

On Monday, 7/16/18, one of our Contractors (in VA) called UPS, at 11:39 AM, and scheduled a pick-up for a check that was to be sent OVERNIGHT for Tuesday Morning (7/17/18) delivery to our office in Rock Hill, SC. It was VERY IMPORTANT that this check be delivered on time, on TUESDAY! As you will see below, UPS failed to pick the letter/package up on Monday and didn't pick it up until Tuesday, late afternoon... On Wednesday at 11:00 am I called UPS because the check had still not arrived at our office... The representative, that was located in Guatemala by the way, told me it would arrive by 3:00 pm. At 3:10 pm I called UPS AGAIN and was then told that the package wasn't even in SC, that it was on a container in Kentucky and that it would not be delivered until THURSDAY!!!

This was my second delivery with UPS. A few weeks ago a package was sent to me and the driver knocked and basically took off. I kept looking through the peephole and asking who was it. The driver came back a couple of hours later and did the same thing. I was ready to call the police when I noticed my neighbor across the hall come out of her apartment. That's when I opened the door and discovered that the package was left by the door. I guess if that is the procedure, even when there is someone home, so be it, but I do have a problem with the delivery person knocking and disappearing. I was not expecting a package, so opening my door to see who was knocking and disappearing was not safe. My second experience happened today July 18, 2018. My package was supposed to be delivered to my apartment and required a signature.

My business is a small business dependent on shipping accuracy and without damage to the goods. I have had multiple issues with UPS where shipments were severely damaged and not on time. Despite complaints and filing claims none have been resolved. The latest issue prompted me to file a complaint today. I had a time sensitive shipment that needed to arrive in Las Vegas by May 25th. We sent the package on the 21st. First the package ended up in Utah. When UPS was contacted they told me because of the holiday weekend it would not arrive until the 29th. On the 29th I was told the address was non-existent. Then I was told the suite number was wrong. Finally I told them to hold the package at the UPS facility in Las Vegas and I would arrange to have it picked up. When the courier arrived, they told them the package was lost.

Parcel from DJI in China to Walvis Bay, Namibia through UPS has been lying in Johannesburg South Africa for a week. No clear answers why. All my other parcels from DJI China are delivered within 4 days when send with DHL, TNT etc. Tracking number **. Poor service from UPS.

Ordered awning. Set up curbside delivery, at the end of the day they called to say the package wouldn't fit on the trailer. Set up delivery for following day, when they didn't come I called and they claimed they couldn't locate the packages. (One of them being 14 ft long and weighing 165 lbs). 10 days later and still no delivery.

I ordered a bike (600lbs), and it was to be delivered via UPS Freight. The delivery date was set for the 17th of July, confirmed, and posted on the UPS website and UPS app. I took the day off work expecting delivery. I have pictures to confirm the delivery was for the 17th. My bike arrived at the Aurora, IL facility on the 17th at 7:27 AM. At 5 PM, UPS called me to tell me the delivery is going to happen on the 18th (I live one town over), and gave me a seven hour delivery window. After asking to speak with a supervisor, I was able to reduce the window to three hours so I don't have to take the ENTIRE day off. They could have called me at any point during the day to let me know the delivery was not happening. They are very unprofessional, I assume because they have no accountability. I will NEVER use their services again, and will pay extra to use one of their competitors.

I had a vintage table packed and shipped with 300 insurance and 300 dollar shipping fee arrive in pieces. I took pictures, notified the shipper and told that they would assess damage and call me. I put some of the pieces in Ziploc bag. UPS picked it up and I was told would get backed to me. All I wanted was the insurance to have it fixed. However no-one is giving me back my money and they have refused to inform me of their process to ship it back to Conn. plus I was informed I get no money or table since I have to repay for shipping on a table they already damaged. HELP!!! THEY HAVE KEPT MY TABLE AND MY INSURANCE!

My package was shipped 7/9/18 and per tracking I was suppose to receive it 7/13/18 and it was at the Bedford Park location. After I didn't receive my package I checked tracking and it showed I would receive it 7/16/18. On 7/16/18 I checked and my package had been sent to Alabama and I started calling and at this time no one could tell me when I would receive my package. At this time I called the merchant and explained the situation to them and he tracked it and told me I should receive on 7/18/18. Reason being they paid for shipping. I asked was he going to be reimbursed something and he said once I receive the package to give him a call and I told him if I order anything else from them please do not use UPS.

I went to our local UPS store to return a package to the shipper. First, UPS was to pick this package up according to the shipper on 07/11/2018 at my location of which I waited all day for them to show up. They never did so. This return wouldn't have cost me anything if they had showed up on this date. Second - AT the UPS store I had this package shipped ground back to the shipper at a cost to me of $44.85 and on the printed receipt it was to be delivered on Monday 07/16/2018 by the end of the day. Third - The package NEVER ARRIVED AT THE SHIPPER on the date given for some unknown reason. Fourth - I called the UPS customer service helpline about this issue and I was advised to go back to the store that shipped it out for me for a REFUND.

Paid for 2 day shipping Wednesday. Was told Thursday it would not arrive on time and wouldn't be there until Monday. IMMEDIATELY contacted them to get it rerouted as no one would be there for pick up. Was ASSURED everything would be fine and package could be picked up in new location. Woke up this morning saying that the package was available for pick up halfway across the country. Customer Service refused to do anything about it after trying to blame their mistake on me several times. Apparently, I have control of their shipping process/drivers/management systems. Finally, they admitted they screwed up (no kidding) but said I could easily have the package rerouted again if I contacted the shipper. Absolutely insane.

I received a message on my phone that UPS was unable to connect to deliver a package of auto parts from the US. It was supposed to be delivered to my friend's place as it is his car that is being restored. My phone number was on the billing form from the company ordered from. When I phoned I had the package redirected to my apartment on 10 July 2018 with the delivery time window as 1-5 PM. I had the customer service representative repeat my address back to me three times to make sure the address was correct as her line kept fading out. I received another message when the package was not delivered due to the driver not finding address which was inputted incorrectly at the dispatch center in Richmond BC. Apparently someone forgot to put the proper address of 1037 and instead put 037.

UPS has credited my supplier for the lost and damaged goods, who in turn, credited me. I was pleasantly surprised that they resolved the issue so quickly. I am still very surprised that it happened, but am glad that they made things right.

I am very unsatisfied with UPS. Waited all day for a package that said it was loaded on the truck locally for delivery. It showed it was moving closer to my destination all day. When the truck pulled up at 6:30 P.M. I could see the driver looking for quite a while. He then drove off. I followed the truck and stopped to ask the driver where my package was. He said it was not loaded on the truck. With computer tracking and scanning how is this possible. He called his supervisor to report it. I called UPS and they took my information. I got a call back ten minutes later only for the woman to tell me it did not get loaded but don't worry it will come tomorrow like this happens all the time. Thank you for not taking care of your customers. Does anyone have checks and balances for what they do today. I know you move many packages but this is your job!

Terrible, terrible. I will NOT ever use UPS again. Package sent from local delivery UPS, when sorted for delivery I was told it was mis-sorted. I've been waiting 3 days for my package, only when I called did they tell me what happened. They didn't even have the courtesy to call me and tell me package delayed. Upon speaking to the process center... they were to put me through to a supervisor. Had to wait 10 mins to speak to someone. Do yourself a favor and save the headache. "DO NOT USE UPS". Use another delivery service.

I'm signed up for emails and track all of my packages up to the delivery date. They give a very wide estimated 5-6 hr time window for the time of day which a package is to be delivered. If you have something important coming that is needed as soon as possible, you'd better sit at home all day and wait! They are very inconsistent and may or may not have you sign for it, never any notice or way of knowing if they'll just keep your package and leave a measly "sorry we missed you" note if you happen to not be home. Their access points where the packages go are hours away. Why can't they just leave it on the porch or at the doorstep like they do the other half of the time? Now I'm waiting an extra day for something I needed today because I stepped out on a quick errand. Their convenience before the customer's, right?

Wish I could give this NO star. I needed to ship a piece of luggage to Vancouver BC from Massachusetts. Went to my local UPS store twice before actually shipping. I was told it would take 7 days. I was going to be in Vancouver June 7-8-9. On May 31, I arranged shipping and was told the luggage would be delivered on June 8th. On June 6 I discovered that the luggage would not arrive until June 11. UPS apologized and put a hold and return on the luggage stating that the next time it scanned in, it would be held and returned. THAT DIDN'T HAPPEN.

I dropped off a UPS letter at a UPS facility for 2nd day delivery. Almost 2 weeks have gone by, they admit they lost package, but won't refund anything. They say they want to conduct an internal investigation to see what went wrong before bothering to make the customer happy. I have spent 90 minutes on the phone altogether, been transferred 6 times, and not a single person was apologetic or helpful: quite the opposite. Most companies these days notify YOU if something goes wrong and apologize. Not UPS. They lose your package, don't tell you, admit it when confronted, and don't care. It's a pain to switch services, since their building is right next to mine, but I'm going over to FedEx after this awful experience. Amazing that there's no question that UPS messed up, they admit it, and still won't apologize, follow up, lift a finger to help, or even refund the shipping fee.

My package was scheduled for delivery between 1:45 and 5:45 on Fri 7/6. Fri 7/6: I received a notification at 11:17 am that a delivery attempt was made but could not leave the package without signature. This is untrue, because I was home all the time. There was no notice left on my door. Plus, the scheduled time was the afternoon not the morning.

Tracking my package it states arrival scan at Springfield facility at 7:03 am on Friday 7-6-18 at 9:00 am. It shows an emergency situation or severe weather condition, 3 hours later it hasn't changed. I call the customer service number which does not give me someone local and there is a language barrier and they have no information about what is happening and they just keep repeating the same script which is very irritating.

I ordered a phone from Cricket Wireless which was sent via UPS overnight service. UPS lost the package. A full report was made to both UPS and Cricket Wireless. Neither Company will take accountability to resolve the problem and issue a refund. Both companies pass the blame to the other. This matter remains unresolved two weeks after my order was placed. ** is the tracking number with this case.

I paid for 3-5 day shipping. I received a delivery date for 4 days later "by end of day". Two days later received an alert that the package was sorted incorrectly and therefore will be another 5 days "by end of day". I called UPS customer service, spoke to someone I could barely understand, and she just kept trying to deflect the issue by telling me there's nothing she can do and kept telling me the shipping process and when my package is suppose to arrive. I already know that obviously, which is why I'm calling. Very disappointed with this kind of service, especially being a customer that already paid for shipping. For such a widely used company you'd expect a lot better service.

Terrible delivery service. They won't leave my packages outside my door then when I try to have my packages sent to a closer UPS store I have to pay. I should not have to pay. You should just leave my packages where I want. That's what I pay UPS to do.

I contacted UPS to ask about the status of my package and was told they cannot locate the item at all. The last scan showed an arrival at Chelmsford, MA location as ARRIVAL and hasn't updated since. I called the location direct and they said I couldn't pick the package up at the location as it was coming of in pallets (yesterday), but that it is still scheduled to be delivered today. He made no note that the package is showing as potentially lost and that he couldn't do a single thing for me. I patiently waited for an update on the item as it still shows as IN TRANSIT and being DELIVERED TODAY between 12-4pm. No updates have happened since then. I know USPS can contact the driver directly and verify that the package is on board and out for delivery.

I was told by UPS that a package delivery would be made on 7/3/18, 7/5/18 and 7/6/18 between 9:30 AM - 1:30PM. On 7/3/18, UPS attempted delivery at 7:28PM. On 7/5/18, UPS attempted delivery at 3:50PM. It is now 2:08PM on 7/6/18 and UPS has not delivered. The delivery requires a signature and I am frustrated and mad that UPS cannot do a better job of estimating delivery times.

Since 1997 our UPS driver just decided to deliver to a business in the village as we did not have an assigned street address, we lived with that. Then we got E911 assigned street numbers, around the same time our regular driver retired. Since then the drivers have all ignored our address and returned parcels to the depot. We are correctly placed on Google Maps. Packages then get returned to sender or someone tells them to drop them at the nearest village business and hope we check there. No amount of friendly calm discussion with the staff in Santa Fe seems to affect this behaviour. We are told the drivers don’t have GPS so can’t find our house. Isn’t that what they are in business to do? Find an address and deliver a package to that address? UPS just does not care. Office Depot, DHL, Yardyard and FedEx deliver to us.

Folks you just need to keep their eyes open on shipping with UPS. I had a group of four packages to ship. No issue with three. The fourth package of the group was a 96 inch long - 1 1/2 inch square curtain rod. With bubble wrap it measured out by UPS at 106 inches long x 3 x 3. The basic charge for the curtain rod was $74.35. However, because it exceeded 96 inches in length, by UPS formula it fell into the "Large Package Fee" category which means they bill it at a 90 pound maximum rate.

Not surprised one bit to see such mixed reviews for UPS. I've been using them to ship for seven years, and recently they lost an extremely valuable package that was delivered a month after the date it was supposed to be. I just spent over an hour on the phone and was transferred 5 times to try to get some sort of answer, or apology, or reimbursement. Only to find that UPS doesn't give a ** about your package, you, or how UPS not delivering it when promised affects your business, life, or well being. And they don't much care that they lost a package for a whole month so long as it finally made its way. They lost a loyal customer tonight. I don't do business like that, I respect and take care of my clients. And all I need is the same in anyone I do business with. Tried to give 0 stars.

We ordered bluefin crabs to be delivered on the 3rd for a party we had planned on the 4th. 20 people coming with a bunch of setup. 11am we get a call from the crab company that UPS didn't load 40 boxes on to the plane and one of them was my package. I call UPS they say it has been rerouted and will be delivered on time. My friend works for UPS so I called him. The package was still in Pennsylvania with no plan to be delivered on the correct day. I now have canceled our party and I'm sure it will take a long time to get my money back. My friends and I will have to make new plans for the 4th.

My package has been resent and the issue has been resolved

I recently moved to NYC from Australia, alone and 6 months pregnant. I knew a heat spell was coming so I bought an aircon on Amazon... I knew it was going to arrive mid heat spell, but I had planned to stay in a hotel for the 2 days beforehand. The day before delivery (Monday July 2) I received an email from UPS advising my delivery was on track and scheduled for the expected date of July 3 in the afternoon. I planned accordingly, taking the day off work.

This is the most awful courier Company... I am waiting for a parcel and keep getting texts and emails to advise address incorrect. Called UPS and they asked for my address. I gave the house name and was told they need a house number. I said that we do not have a house number so perhaps I should move so that UPS could deliver my parcel!!! Unfortunately the Company in the UK will lose the business as I will be requesting a refund. They should drop UPS at the earliest opportunity - an absolute disgrace.

Like many other great peoples and package receivers. I also have had horrible service from UPS, here in Hawaii. Although this is a great paradise and most of this land is filled with Aloha, that motto does NOT apply to UPS. UPS doesn't deliver packages here. They drive by your place, most of the time when you're at home and say you were "Not Available", which really means they were running late or too lazy to get out of the truck... Then you can call the 1-800-UPS STINKS call center and they say it was your fault they almost ran you over going by your place, too bad you didn't get your package going on 4-5 days late, and to quit your ** & crying. But if you want your late package one must go out by the Airport at 10:30 pm at night and see "The Gate Guard Guy" he might have your package.

UPS is horrible. They did not deliver my package to my apartment, they delivered it to the manager's office which is very far away. I do not have a car and cannot get there, so I told the office to send it back with the UPS driver. They did this and the driver did not scan it back in and their customer service will not help find it. As far as I am concerned this driver stole my package and it cannot be found and UPS won't look for it. They refer me back to where I ordered the item from and they see it was delivered. It was not. It was delivered to the wrong place and signed for by a stranger in a manager's office and now I have to pay for something I didn't get. I will not order anything that is coming from UPS again. I will definitely make sure it is coming from USPS or I won't order it.

I will never use UPS delivery service again. They have constantly promised a delivery date and they can a window of a time to expect a delivery and have failed to deliver on said date and time promised literally every time that I’ve ever used UPS. I even signed up for the “MyChoice” program that they advertise, it gives you a window of 4 hours in which to expect your package. Time after time it never happens. Today (Friday) my expected time of delivery was between 12:45 and 4:45, it is now 7 pm and they just emailed me saying that my delivery schedule has changed and it will not arrive until Monday!! I understand things happen but every single time?? Why advertise a delivery window if you’re not going to be able to deliver on that promise? I will be utilizing the United States Postal Service from now on, they actually deliver ahead of schedule and are much cheaper!!

I followed the procedures to have a return package to be picked-up at my residence here in Santa Fe, New Mexico. I followed the instruction and waited all day for the driver. I never left my residence and was right by the door should he knock. There never was a knock at anytime. He just decided to be lazy and leave the label knowing that I would have to take it to one of the local UPS stores myself. He has done this a number of times to various other seniors here in this community.

Beware - Do not use the UPS feature "Change Delivery/Schedule for Another Day" if you would like to receive your packages. I have attempted to use this feature twice - on both occasions I did not receive my package. The latest occurrence I was to receive two packages on Friday, June 22. With the inclement weather and being out of town I attempted to reschedule for Monday, June 25. I was also to receive two additional packages that day that were for that original delivery day. However, I got the two packages for that day, but no packages rescheduled from Friday.

I returned an item for refund using Amazon's label on 6/10/2018. Recipient refused package due to wrong address on 6/18/2018. I have been trying to find package ever since and it has not been returned to me nor has it been delivered to anyone else. Tracking # shows nothing. UPS will offer no assistance as to the current location of package nor why it has not been returned to me or the seller. This company is next to impossible to communicate with, I have contacted numerous times thru Facebook, chat, email, phone and still cannot get help. I hope the govt. takes up the people's plight and does something to stop this company from doing the people this way. I will NEVER use them again under any circumstance!!!

Of course I did not receive a package, in this case it was documents, which were time sensitive. After checking online and seeing a delivery attempt was made less than a half hour before I checked, I got on the phone. After getting through the many menu options designed to prevent me from actually talking to a person, I got through to a representative. I told them I had been home and nobody attempted a delivery, she responded with "maybe you didn't hear the doorbell, or the notification slip got blown away by the wind". However after I informed her that I have video surveillance throughout my property, and would be glad to send the video files, the conversation tone changed immediately, and she said she would put a report in. I had offered to put the files on FB, but of course those files are probably way too large. Long story short, still don't have the package.

I was shipped a package on 06/05/18. It never arrived, I called UPS multiple times to inquire where my package was. UPS would not let me file a claim until 06/11/18. On 06/11/18 a claim was filed. The investigation team asked the value of the property along with a description. I was told that the investigation would be completed 06/21/18. On 06/25/18 I was called by the shipper along with UPS and was told that they closed the investigation because they did not have a description of the item that was lost.

Seriously, UPS has the worst delivery services ever by far. Even you have someone stand by to sign for a delivery package, you still miss your package. He rapidly stopped by with your package and if he noticed that no one was there, just simply took off without ringing or calling. Another problem is rearranging to pick up package, trouble and disturbing service ever. You will be reassigned to pick up with free cost to that only office. If you choose to go to diff office, you will be charged for relocating your package. I hate UPS so much, I wish they out of the business but that would be bad for all employees but they have to improve their services. This repeated mistakes really killing the customers, I pay for overnight shipment because I want my package as soon as possible. What's the point of overnight package???

Expecting a package on 6/22 via UPS, on my day. Great, I have to so no big deal. Then I check status and see UPS will get me the package a day early. Even better, so I changed the delivery address to my parents' house because I won't be home. Well it didn't go to my parents' house, not even the next day. I read the notes attached to the tracking number and it states that UPS cancelled the change of address (WITHOUT INFORMING ME IN ANY WAY), because they changed the delivery date. See the irony? So the only option to get my package is to make an hour or so round trip to the UPS terminal. I was told I could pick the package up between 7 pm and 8:30 pm. Guess what, the package wasn't there at 7 pm. I have to wait another half hour.

I’ve been home all day expecting my package. I get a notification that there was a delivery attempt but I didn’t even get a ring on my buzzer. I didn’t receive a yellow delivery attempt notice sticker. And after calling UPS about the discrepancy I was told I’d receive a call back in an Hour, concerning the status of my package. And ended up calling UPS an hour after they were supposed to call me. If you can’t do the task of delivery get packages just go out of business and stop wasting people's time.

I shipped a package out with UPS and insured it for $7,000.00. And when the receiver received the package they called me and told me that the package weighed less than the labels says and the box was damage from the bottom and was retaped. And also that there was $4,226.00 missing from the package. When I called UPS to file a claim they told me it will take about 3 to four days for the claim to go through. It has been almost two months and I still have not heard anything from UPS. And when I called them they told me they can only pay me $1,000.00 for the claim because I dropped it off at a UPS Store.

I was home all day as I knew the package was coming today. Went to check mail at 3:30pm and there was a notice, "sorry we missed you," no attempt at all was made to even see if I was home. The buzz is sent to my cell phone and there was no alerts whatsoever on my phone. The notice did not provide any information, none of the boxes were check as to what I could expect to happen next. An invoice was attached with a note that stated pay online but there were no directions on how to pay online.

The package was delivered to the wrong address. UPS found the package and delivered it to me after only a few hours of constant badgering from me. :)

I have too much time with UPS (Maricopa AZ) since June 13th. They delivered one small package and one large package to the wrong address. When I received a wrong replacement that had to be assembled I was told to return it by the shipper. Because the item was assembled and not in a box the driver rudely refused to accept it. Told me this wasn't his normal route and walked away. I told him he was rude and I was told to return it by the shipper this way and I will not take it to the UPS store like he told me I had to do. I told him this was a replace to the one that UPS delivered to the wrong address and he probably was the one who delivered it to the wrong place. He was a tall guy with buggy eyes and I didn't get his name because I was very upset at the way he spoke to me and the service he provided.

I have never had any problems with UPS until today. I was on my way home, and got the email my package was delivered about 30 minutes before I would be home. I finally made it home, and saw that the delivery driver left a $700 phone on the front porch by the door. I knew that a signature was supposed to be required, because of such a high value of the item. I knew for a fact that the delivery driver didn't knock on the door or anything, because someone is always in the living room. Likewise, the TV was on and you can see it clear as day from the front porch. The driver obviously just left the package without any disregard as to get a signature or anything. I would assume that this particular driver was new, because I know the regular guy pretty well and he always knocks on the door. The only good this is that I am glad I don't live in a bad neighborhood, and that I got home shortly after it was "delivered."

ATTENTION...UPS MANAGEMENT! HOPE SOMEONE PAYS ATTENTION TO ALL THE COMPLAINTS HERE! I just realized I couldn't post photo here but I'll describe a scenario from my compound this morning. This is also a follow up to my post/complaint yesterday. At 10 am, I saw 4 info notices by the gate of my compound. Being a "luxury" community, we have a very sophisticated intercom system with very visible and clear instructions on how to look up directory. Also, the wall says dial #0000 to get to the service office which opens at 9:00 am. What are the unfortunate odds of having all 4 addressee not available? Or worst case scenario, driver could easily just dialed the office for them to open the gate.

Ordered a package through Amazon that had a delivery date of June 15th 2018. Next morning received a delivery confirmation from UPS stating that my package would be delivered by 8 p.m. at the end of the day and that it had been out for delivery since 6 a.m. By 5 p.m. I received a notice from Amazon stating that UPS might be late with my package due to it being shipped to the wrong facility. When I called UPS to find out what was happening with my package I was informed that it would still be delivered to the UPS Store 1 mile away from me by 8 p.m. even though the store was closing at 7 p.m. By 9 p.m. I received another message which confirmed what I already knew, that that UPS did not deliver my package.

I overnighted an item to Florida, but it did not arrive on the next day as I had paid $69 for. I went back to the originating location to request a refund. I was told I would have to wait for corporate to call me before I could receive a refund. Yeah, I had a "hmmm, strange look on my face as well" and I made a comment of how easy it was for this station to take my money with no problem, but I have to wait for a phone call to retrieve my money back? Well I waited well over a month and no phone call.

Delivery does not ensure as promised that “UPS places packages in a safe and protected location.” From this point forward. I am electing to use a service that can get my packages to me. For example twice in 24 hours, the driver has left packages at my mailbox which is 1700 ft away (a quarter mile from my house). Poor training and poor quality assurance is reflected here. One sat out in rain all night and had to be returned. Delivery services cannot use mailboxes as drop points, yet they continue to.

I heard the driver pull up to the house. As I went out to meet the driver my husband was looking out at the truck from the upstairs. As I waited for him to come to the door I hear him start the vehicle so I went to the driveway. He never got out of the vehicle, started it and left. I ran after him screaming and he kept going. I checked the UPS tracking and it said he attempted to deliver the package. He did NOT attempt to deliver the package. I called UPS and spoke with someone in customer service. She stated that she would have the package delivered to my house tonight and I was to wait for a call from someone to rectify the situation.

Horrible story! The driver never show up at my place but record he did try to deliver, package incorrectly sorted and sent to a joy-ride in the country after I ask them to hold it at their center for pick-up, and once they found the package after a day, they still try to deliver when I specifically asked them to hold it at their center for pick-up! In total, a week of delay, and had to call them 5 time, on top of all the email exchange. These guys are so incompetent that they are BY FAR THE WORST CARRIER I KNOW!

They were supposed to be delivered on the 12 - yesterday. Here it is the 13th and they still have no idea when they're going to deliver my package. It's a RETURN!!! I'M TRY TO RETURN TO GET MY MONEY BACK!!! WHAT IS TAKING SO LONG?!! It's sitting over in Ontario, CA, but it has to be delivered to Rancho Cucamonga, CA to a company called Monoprice!!! Let's get it together, guys!!! Don't be like FedEx who are criminals!!!

Ordered several items from one company. They shipped separately, 3 items with UPS and 1 item 2 days later with FedEx. I received the 1 item from FedEx 4 days ago. My package from UPS has said "Out for delivery" for 4 days now. Customer service is a joke. I've called 3 times, none of their reps speak clear English, and all say my package is still at my local office but will be delivered by end of business. Each day I call. Still no package. Won't allow me to open an investigation because it continues to say out for delivery. Will be contacting local office to be reimbursed tomorrow.

I just find it odd that their regular ground shipping gets delivered on time, but when people pay for Next Day Air they split hairs on what exactly "next day" means. A mail order pharmacy had to ship my mother's medication via Next Day Air, NJ to NY and the medication was supposed to be delivered on a Saturday yet tracking showed it was just loaded onto the truck to sit there in the heat until Monday.

A package came up on my phone as delivered to front door. I look and no package. I call customer service and am told to contact sender and asked if I looked hard enough. I get the supervisor and the same story! I tell her that I have video surveillance and no... it was mis-delivered and why am I going through sender when it is clearly a delivery issue. They refused to try to locate package until I contact sender. Apparently, the honest person that received it did UPS's job for them and also wrote on package Not Larch!! I live on Kilnwood Place and there is Kilnwood lane, Kilnwood CT and Kingwood and the driver delivers to Larch? It is up to the person that received it to fix their mistake?!?! I work for USPS and if we misdeliver we always go above and beyond to locate it. We NEVER ask the customer to go through a ridiculous process to contact sender! VERY frustrating and unbelievable!

I was home waiting on my package all day. I live on a dead end street. Around 6 something I see the truck go by my house so I go out on my porch see the truck come back up the street and drive right by my house. He didn't stop. I went back in the house to check my tracking number and it said that he tried to make an attempt. I then call customer service and they were no help. Told me it would come on Monday after I seen it was on the truck today. Plus first attempt made... They need to fire the driver since he doesn't want to do his job... I will not be ordering anything else online if they used UPS.

I'm truly sadden and disgusted with the way our government allows companies like this to exist. I'm a veteran of these United States with server PTSD issues. On 5/27/18 I ordered a new debit card from Direct Express and paid the 2 day business shipping so that I could receive my card before the 1st of the month to pay my bills. It was supposed to have arrived by 5/30/18. I called UPS early that morning on 5/30/18 to check on the delivery, the lady stated that I would receive by the end of the day. The latest I've seen UPS in my neighborhood is around 1530 hours. So I called UPS around 1545 hours and was told that my package was sent somewhere and presumed lost in Cuba New Mexico instead of Albuquerque New Mexico. So I had to call direct express to order another card and if anyone has ever dealt with Direct Express knows it takes of act of God to get a hold of them.

I am a UPS Business Account holder and generated a shipment through the online portal for Saturday Delivery. On my shipment receipt it clearly states Saturday delivery by 12PM. The package did not arrive on Saturday, but Monday, when I called customer service was told that since the billing invoice was not yet entered in their system to call a week later, so here I am calling a week later and the customer service representative, who you can hardly understand her English is trying to tell me that this was a Monday delivery and not Saturday, I offered to email her my shipment receipt but she declined, puts me on hold for 18 minutes and gets back in the line to tell me that it was Monday delivery.

I tracked a package that was to be delivered today. It supposedly was delivered @ 10:55 am. I was sitting in my Dining Room... Front of my house, blinds open, No UPS truck. Then I was on my roof, laying shingles, no UPS truck!!! Can't talk to anyone, can't call anyone. They want you to tell the shipper you didn't receive the $360.00 package they say they delivered!!! What???

A package was sent via UPS' Next Day service on 5/25/2018 from Washington DC to Northern Virginia (a 30 minute drive). After missing 4 delivery dates and communicating several times with UPS, I have been assured, yet again, that the package will be delivered the following day (5/31/2018 in this case). I'm not holding my breath. I am extremely disappointed in UPS and will never use their services again.

Info Notice # **. Without my permission my delivery was changed to Pickup. I called the customer service to change it back to delivery, they did it but UPS cannot deliver on the next day. I have to wait for 2 more days. What is going on? I have paid extra for shipping to receive the package on certain date and due to UPS mistake I have to pick up the package by driving 22 miles.This is not at all acceptable and UPS should return my shipping charges.

First off, my item in question was an extremely expensive industrial machine, worth over $5000, that is now completely totaled, and unsellable. Every single surface was damaged beyond compare, and the machine itself it warped, as if it were dropped numerous times. They not only denied to pay the insured amount, but I am also out of the money it cost to ship it in the first place. As a company who uses UPS frequently for sending products, I am appalled by the lack of responsibility in this matter, as this is not the first time corporate has denied a claim for this same reason with other shippers.

I live with my mom in this apt complex. Am a nice person if you let be. She has a button on her phone to let you know something is not downstairs on the door for her. I don’t have one on my phone. So a few days I stay downstairs to see if I had anything from UPS. When you ask them something the guys have a bad —— Attitude and am tired of it. If you don’t want to deal with people then Quit your job and let someone who wants a good job. I work for the Public for years until I retired. If you are mad about home or just having a bad day I understand. But that’s your job to ask questions and make sure the Package is Delivered to the right place.

On Tuesday May 22nd I placed an online order and the store I placed the order with used UPS as the delivery service. I was told that someone had to be home to sign for the package so I made arrangements to be home. I tracked the package all day Wednesday May 23rd and the app told me that it was in transit and would arrive by the end of that day.

They only deliver packages during business days with no real time tracking system. After one delivery attempt that failed, I called them about time that I can expect to receive the package on the next day, they said anytime between 4:30pm-6pm. On the next day morning, again I called them to confirm the time and again it was from 4:30-6. Then I left my work early (took 2 hours time off), to be home at 4. Again I saw a second delivery attempt failed post on my door. When I called them, they said, "The shipman changed his regular routine so he was at your place at 12pm!! And we can’t do anything for you now!!" Tomorrow he will come again and this time they didn’t give me any time period! It seems based on their policy, to get your package delivered to your home, you should take one full day off from work and waiting for shipman entire day.

I had the worst experience yet at the store here in Greenville, TN. This young man was extremely rude. He informed me I'd never get help there again and kicked me out of the store because I called him on that smug ** look he had on his face. Mind you I never yelled it because I said **. I didn't even get irate. He continuously talked over me. Had attitude the entire time. I admit I had the wrong tracking number but I asked him if there was another way I could look up the package. He kept saying, "Well I don't know how you set it up or how it was done." Mind you I'd already informed him...well tried to (but remember he kept Interrupting me) of how this was done. I said I came in the store on Sat and scheduled a pick up and to have it delivered to the store here In Greeneville.

A perfectly legal compounding pharmacy sent me a package via UPS and my insurance company requires the signature of an adult upon receipt. The package was to be delivered 5/15 and was not. It was re-scheduled for 5/22 but again, it was not delivered. I tracked the package throughout the day via web. The message on the web was that it would be delivered by the end of the day, so I waited and waited. At 6:30, the message changed, it no longer said when the package would be delivered. I have spent two entire days waiting in my house to receive my medicine, to no avail. UPS has a chat system... But you get a computer with standard answers. They indicate that you can contact them by email but that is false, there are a series of menus, which are complicated to navigate and do not appear to lead anywhere.

A package is scheduled for delivery at my house today, I got an email saying a signature is required. I work during the day so I will not be there to sign. I wanted the UPS driver to drop it off at my local post office. They stop there every day anyway. They told me that wasn't possible that I needed to contact the sender and have them intercept my package and change delivery address... What good is the change delivery address if you can't actually use the damn thing! Then the lady tells me a signature ISN'T required and it's up to the driver... Are you kidding me??? So I wasted over an hour on the phone for this **! I never use this crap of a company and now I will be certain to make sure when I buy something they send is USPS or FedEx. At least you can talk to them.

UPS sucks, I ordered a package and was waiting eagerly to use for business over the weekend. Package was supposed to arrive on Friday. The delivery guy Returned it. Said "returned to sender" for no reason. So, for the whole weekend I couldn't do my business assignments! Costed me!

If I could give UPS a negative rating, I would. My experience with this company has been absolutely atrocious. In fact, they are so terrible and bad at what they do that their own employees literally don’t even know what’s going on, at all. Completely useless and completely clueless. One person will tell you one thing, then someone else will tell you another, then they’ll do something entirely different. I’m appalled that a service this terrible can still be around and be so popular, but they absolutely lost a customer for life, and I’d like to spare anyone reading this from going through the same thing I did. My advice to you is to wait the extra week or 2 and just go through standard shipping, I imagine the stress UPS has put me through has knocked a few weeks off my life anyways. WORST SERVICE IN THE WORLD. DO NOT USE!!!

UPS is awesome! They deliver rain or shine and come right to our door. We live sort of out in the suburbs and back on a private road, so if we aren't home they leave the package on the doorstep. They just ring the bell and it let's us know they left a delivery if we are home but not in the living room. The delivery crew is very friendly, even telling us to expect someone different for various reasons.

UPS IS the ONLY RELIABLE CARRIER in my area. If at all possible I request THEM to handle my parcels. These PEOPLE are professional, well managed, self disciplined, and prompt.

They are always very friendly and they make sure that everything's very satisfactory with you. Always give you a receipt and tell you have a nice day with a smile every time I've been there to use them.

I have gotten some packages at night. Therefore they were left outside overnight. Sometimes the boxes are a little damaged. Nevertheless, the items usually come on the day that it's scheduled for delivery.

They always seem to take a longer time than most. And most not very friendly employees. I don't use them unless I have no other choice. Whenever I order online I hate to see it when it's UPS delivering my package. Rather use FedEx!

We use UPS at my work and at home. They are reliable and friendly. They are on time. The website could use a facelift but great customer service. They could also use a few more drop off locations.

UPS is reasonably priced and delivers on time. I have never had a problem with sending packages or receiving them. They are quite visible on my street every day. I feel comfortable dealing with them.

Never had a problem or conflict with UPS. Their service is A+, their employees are courteous and willing to assist in any way they can with any type of delivery. This is a great company with a great service.

I think UPS is one of the best packages company, I never had any complaints about anybody. The workers are friendly and hard workers. I'll always would use UPS for my packages.

I like them but they have lost packages in the past whereas FedEx delivers to wrong addresses quite frequently. So I prefer using UPS, it is easier.

UPS is by far the best shipping company I've used! It's absolutely my preferred choice over and above all other companies. Friendly, polite, understanding and caring!

As compared to FedEx, UPS is much better overall. Set up was a breeze. Packing items and making sure they get there has been a dream. Smooth.

The company sends messages specifying the time when the package will be delivered. They need my signature so I stay home at this time cancelling all plans. But they arrive whenever they want and when I am not expecting them. My parcel eventually was sent to the sender and I was charged. Disgusting service.

I like UPS' tracking option. This allows me to know where my package is during the transit. Sometimes the package stays in one location too long. But I like the way the employees work. They are always in a hurry.

Driver left package on front porch, Side door of driveway had no snow but he left on front porch were it was not shoveled and in snow. Thankfully I noticed the package was there before it got wet. We don't use this entrance that is why it was covered with snow, my side entrance was clear but 20 feet further from the road.

The delivery personnel are always considerate. They never leave a package without ringing the doorbell and for the most part they even wait for me to open the door. They never are careless with our packages. And heavy items they assist with bringing in the home. I also love that we get an email right after delivery.

Overall they are a good way to ship, just a little pricey! I have never had a problem with my packages being damaged and the only time my package was not delivered in time it was because of the weather.

I love UPS. They handle packages with care and deliver to your door. But they no longer ring the door bell. They drop package off at your door then honk the horn to let you know the package is there.

For the most part service is quick on sending. I filed a claim once which was handled satisfactorily. The receiving packages isn’t always met with a doorbell ring.

UPS is reliable and they have been for centuries. Postal service is very dangerous these days and anyone that can endure it needs a high five!

Our regular drivers watch out for us. If we have a heavy package they make sure that it’s brought at least to the door for us. We have dog food delivered which is usually five or six boxes and they will unload that into the garage for us. In general they do a good job for us and are always friendly and cheerful.

I really enjoy going into my local UPS store in Fayetteville, Georgia. It is family run and the employees are warm and welcoming. The prices are always reasonable and if any service is higher than usual they always explain the reason.

Employees at store are efficient. I can count on the item getting there when they say it will. Tracking feature is nice. The cost is high and can be prohibitive.

As a distributor the problem with all packages shipped via truck/UPS it is our responsibility to make sure packaging is sufficient to protect contents. Ever so often we will get a damaged item but not the norm. We depend on UPS and FedEx to deliver timely and without damage or a loss.

UPS will leave the package without knocking on your door. If package get lost they will deny your claim saying you have to file police report, they will also tell the shipper that they contacted the receiver and that the receiver acknowledged the package, they tell lies to the shipper. Don't use this shipping company. If I could rate zero I will but there is not an option.

It's way more expensive to ship using UPS. Only positive thing is not having to wait in a long line. They are usually in shopping areas. Our post offices are few and far between and inconvenient.

Their employees doesnt care about the customer. You get a day and time and it's never accurate. The customer myself sit home all day waiting and nothing or they deliver your package leaving it in the hallway so someone could take it or delivering it to the wrong address and stated it was delivered. Bad Business.

I insured a package and it was damaged in shipment. Two months later and after many calls and mail, was told that only a portion would be paid. Looking at legal ave to help. I will never use UPS again.

Packages always delivered at my house by 10:30 am. When I call for a pick up always before 6:00 pm. Box arrive in good shape and never a problem. Driver is always nice and say hello.

I would like to know when the item is received... No one to know if and when they received it. A confirmation report would be nice or email.

I own a candle company and I am consistently shipping packages via USPS. Due to a special occasion, I decided one day to ship a package to a family member through UPS and paid for 1 day shipping. I dropped off the package super early on Friday morning and was given a Saturday delivery date, since I was only shipping from NYC to Philadelphia. UPS LOST MY PACKAGE on the FIRST day. HOW. So now it is the following week and UPS has no idea where my package is and said that they cannot give me any further information. First and LAST time shipping with UPS. NOT a good impression. As a business owner, I feel that timely shipping is very important, family or not. This looks very unprofessional and I am embarrassed but relieved that I was shipping to my family because she is understanding. However, this should have never happened.

They pick up and deliver. Service is great and my UPS driver is pleasant. I could not ask for a better company or a better service.

When everything goes right UPS is good. But very hard to get a hold of a person (people are very inconvenient to them) that can help you. Rare is the online cue that gives the options I need. I had to pay $5 to get a receipt (after MANY attempts - "please enter your shipper ID") - because the system did not tell me that if I didn't have an account I would not get a receipt. Luckily the first time I took a screenshot before I paid because I am used to big company arrogance.

We used to love our UPS service but in the last 6 months our service has drastically changed for the worse. Packages are being delivered late, being scanned as out for delivery then at the end of the day they update to unable to deliver due to emergency or weather. The last package received, the packaging and product were destroyed. We hope our service will return to the good service. It once was but for now, we prefer not using UPS.

Always polite, helpful and get parcel there when promised. UPS is easier to deal with than US Postal Service and more reliable. Rates are competitive with post office and FedEx.

UPS has always had great customer service both behind the counter and a lot of the time people forget to praise all the drivers who work so hard and still keep their professionalism.

Delivery by the end of the day is not good enough for me. I want it to be more specific. Also as an employer UPS leaves much to be desired when it comes to seasonal workers. They are treated like so much excess baggage disrespectfully and the entire hiring and training totally disorganized. Sorry. I had to put in my two cents about this. My grandson was badly treated that way.

I put a sign next to my mail box and front door which in 1 sentence clearly stated that packages should be left at the side entrance. I happened to catch the UPS delivery man heading toward his truck. I asked him why he didn't follow the instructions. He just said "sorry" in a rather flippant way as he ran away. I attempted to explain to him why I wanted the packages delivered to the side entrance (it is only 20 feet away) but he couldn't be bothered with the concerns of a mere customer. He didn't want to hear it. I attempted to contact UPS but they also didn't want to hear it. I was waiting for a $6500 medical device and was concerned about it getting stolen. That happens in my neighborhood. I have had much more consideration from the USPS but when it comes to shipping, the vendors don't normally give you a choice. I believe that that is why UPS has no concern for its customers.

I've relied on UPS very regularly for over eleven years for business needs. I've had problems only twice and those were due to my error. Reliable in every way.

UPS has delivered parcels to incorrect addresses. Even with a large notice on door, they refuse to ring bell so we can beat thieves to door. They also said I wasn't home when I was.

I've shipped and received packages with them for years. I can always count on them to make the delivery if they say they will even after dark. I have had many good experiences with UPS.

Have never had an issue directly. Has usually been the fault of the sender. Although, sender will say it's not their fault, a simple tracking search will identify the culprit.

Easy to find places to drop parcels off. Price is reasonable, counter service is good and receipts are given. You also get a tracking number with accurate information.

Usually the people that deliver my packages are Courteous and considerate. But lately the people that deliver my packages are inconsiderate and don't even knock on my door to let me know that package is on my porch. When I see the package or packages, they get slide them on the porch in a very tacky manner.

In store customer service reps are pleasant and professional. But on receiving deliveries @ home not all drivers ring door bell to let you know there is a delivery. Have come home to find packages in shrubbery by front door. On leaving, I have found packages just sitting on the porch. Not good.

UPS does what it promises at a fairly high level of consistency and quality. I prefer them to FedEx on all counts except price. Their prices seem to me to exceed those of DHL and FedEx on most comparable deliveries.

This is not the first time I have received packages on this address. Unfortunately every time I buy items online they use UPS as a courier and 95% of the time I never get items on time or they never delivery because they did not find address using excuses like "they did not find the Suite number" which is false because there is not suite number on this address. Last time I had to cancel my order at Amazon because they did not delivery on time and I had to wait 7 business day for reimbursement. Drivers are always lazy and rude!

For the last two days I have a very challenging experience with UPS. My package initially was expected on 5/10. I waited all day to find out the package was not delivered due to "wrong address". The following day 5/12 their message to me was "The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. The address was "corrected". Again, waited all day. At 7:29 PM I received a message it had been delivered at my front door. Guess what, it wasn't there. I called within 15 minutes (I was busy trying to find my package) of this message. UPS told me they would do an investigation to locate the package.

I have never cared for UPS... especially when compared to FedEx whom was always much more reliable. Many bad experiences with UPS but never did any reviews until now. What happened me today was really over the top. I had ordered a camera lens that was promised to me on Friday (5/11/18) Much to my chagrin UPS had a 12 hour window which forced me to stay home all day to wait for the delivery. Now for the bad part: I never received my item. Instead of delivering to me, they left the package off at the management office in my building which is only open until 3:30pm. Wouldn't have been so bad if I was at least notified the package was left there. Nothing!

I had a Mother’s Day gift that was being delivered and received notice that it was being dropped back off at the nearest UPS store because no one was home to accept the package and that I had to pick up my package at that location. Due to my work schedule I was not able to make it to the store to pick up the gift and asked for to be redelivered the next day. They said that it would take two business days to have it re-delivered which would put it past Mother’s Day.

I haven't had any problems with getting any orders quickly & I have never had a problem shipping with them! Whenever I have had any questions they have answered them! They are extremely nice!!!

Never really had any problems with deliveries, if there is a problem that your parcel will be late they inform you. Delivery personnel are courteous and helpful.

Overall the prices are just too high. Even with the 1.50 AARP discount, prices very expensive. In addition to lots of restrictions.

This company could not ship a package undamaged if their life depended on it. I will never use them and I shy away from buying anything from a company who uses them.

I enjoy receiving packages from them. They are always very careful and courteous. I have never been dissatisfied with their service. I look forward to my next delivery with anticipation.

I have been using UPS for years, and I only had a problem once. It was raining really hard and by the time he got from the truck to my apartment which is not that far, the box got wet and split the seam. No damage to items in box. I always have good luck when they deliver packages to me. The drivers know me because one of the places I worked that's what I did all day, took in and sent packages out, when the driver came at 500 everything was lined up waiting for him.

Too expensive to use for individual use. Use postal service when appropriate. Try not to ship parcels unless absolutely necessary. Try to order items online with free shipping.

The cost was very high and took too long to get where I had it sent. Then when it was delivered the box was in bad shape where it had been tossed around without any thought for handle with care that was stamped in four different stops and in large lettering that was already posted on the box.

My items tend to get lost and crushed boxes and not delivered where I stated packages to be delivered. Some items I have to file a police report. Well that's all fine and all but my small town no longer has police.

We have used all of the shipping services. UPS is one we would use often (depending on the compared prices for the item being shipped). They are true blue as far as their excellent service, very polite, with very good delivery to us, as we both are somewhat disabled. A+ or better on our delivery man. Thank you.

UPS tends to take longer than they project, on top of consistently taking longer to drop off my packages than FEDEX and DHL. They also seem to put my packages in the worst places, like on top of chairs/tables on the porch instead of the ground behind columns. I've had more issues with UPS than anyone else, by far.

Relocated from Buffalo New York to Atlanta Georgia. Had 22 cartons picked up by UPS on Nov. 10th with a delivery date of November 14th. Well here it is Mar. and I am still 12 cartons shy and after months of being on the phone day in and out I got $100 for the missing cartons and very little on the merchandise and they claim I would still get my packages when they were found.

UPS has always been my go to shipper. Their rates are reasonable. My packages get there in no time. I only had one damaged package and they sent me a check to cover the item. I only had to make one short phone call. Customer service was very nice. Their delivery people are nice, too.

I’d like to start with saying that 4 months ago I would have given UPS a 5 star rating. I had the best carrier ever for 4 years never one issue. He doesn’t do my route anymore... I get picked delivered all over my property I try to catch the drivers and explain to them where packages go. It’s different every time they come. I called customer service number listed online. After speaking with several people I was given a case number. I was told I would hear back from the local UPS distribution center manager. I never did.

I order stuff from Amazon and eBay. They give me a window of time when the parcel is expected to arrive. Usually, it arrives before or in the early part of the window.

Great customer service and I love the app that tells me about delivery. My local driver is kind enough to text me when I get a package just to insure that I know it's here! I have signed up for email alerts and I love to know when my family gets the packages I send them via UPS. Our local store has the nicest staff and are always so helpful and efficient!

UPS promises next day service but regularly misdirects or misplaces important legal documents. However, because it is Union and FedEx is not, I am required to use UPS for all business.

UPS store is really helpful and knowledgeable regarding shipping and packing items to send. Packages arrive in good time as long as weather and conditions are good.

UPS is a good company beside FedEx. I would recommend both companies to anyone who would like to ship anywhere in the USA and other countries.

I have had no problems with UPS at all and the costs can be higher if you go through an agency rather than with UPS direct. I would recommend them without reservation.

Always have my items delivered to the rear deck for more privacy and security. Never had a problem. The driver(s) know us and are very polite. I placed overhead motion lights for their convenience and safety all around the dedicated perimeter so they are never in the dark.

I took off work early today (Dept Of Veterans Affairs) so I could make sure a very important package I was expecting (**) would not have any delivery issues. Well as I was waiting in the front lobby I saw the UPS truck turn around in my (senior) apartment complex stop for a delivery at the apartments next door and then... leave!!! Just drove away without any attempt for delivery much less an attempt to leave one of the UPS failed delivery notice. This is not the first time. The reason I took off work early is because that driver is famous for "blowing us off" and doing exactly what he did today. Fire The Liar.

Honestly UPS My Choice sucks, I shipped a green card to my brother because he has to go to Korea. My grandma has stage 4 cancer and she's in the hospital right now. I purchased a 2 day shipping and told the workers this is a very important package and that I really need it to be delivered to a certain address. They said ok, told us the cost for 1-2 day shipping and that was it. 3 days later we called them, asked them where our package was and they told us they lost our package telling us, because I did not declare a price for this package the default price we are going to get for this lost package is 100 dollars.

I send all my documents to VFS UKVI Operations – New York with a return shipment label and an envelope as it was requested by VFS. Then I've got an email from VFS that my package was return back to VFS for UNKNOWN REASONS!!! I was at home in the day of delivery, nobody never called/texted me. UPS just never delivered. Now I need to purchase a new Return Shipping Label. I spent an hour by phone after that was redirected to a Technical Support. I needed to print the label and email it to VFS, I've done everything what the tech support told me. I haven't got any label. It was mention that the label was created but I'm not able to print it! UPS told me that VFS will get this label during 3-4 days!!! I paid for the second day delivery. The worst company ever. I would never use this service again and don't recommend to do it. Absolutely unprofessional stuff!

They have always been on time with tracking number and always been very nice and put packages where no weather gets them and hide them where no one can see them passing through.

I sent a 30.00 KitchenAid bowl sold on eBay to a customer and the address and cost popped up through eBay's shipping for 14.29. Then I get a bill for 32.00 and charged 15.00 for "change of address". UPS website dispute doesn't work and it took me 2 months to finally get someone to listen to my complaint and remove the charges.

The manager of my local UPS store is exceptionally good at his job. I have used UPS as my preferred shipper for many years as a result of the good service I receive there.

I’ve had packages thrown over the fence and against the house and the product broke. Leaving pkg in plain view of the street. Not ringing the doorbell when leaving a pkg and walking out and finding it a couple days later.

I've used UPS quite a few times. I've only had one incident where a package was lost but they were excellent in taking care of the problem. I will always use them over any other service.

I just received a delivery of furniture items 3/8/18, and one item had damage from rough handling, both boxes were ripped open and had gouge and puncture holes. The protective framing around the item was also broken due to extremely rough treatment.

We shipped some frozen meat on a Wednesday with a 2-day guarantee. It arrived at its destination on Monday and the box which contained a 2” thick styrofoam container was pretty much destroyed. The meat was mostly thawed. The only thing they kept telling us was that the shipment was delayed, no particular reason. I will no longer use or suggest anyone use UPS to ship something requiring on time delivery.

I paid extra for fast service. Turns out the driver had a supervisor with him and won’t redeliver because they came late and didn’t knock on the door!!! My dogs didn’t even bark and they bark when the mailman puts mail in the mailbox! Then I contact customer service just for them to tell me, "Sorry about your luck and timing!" Who says that anyway! I will never use UPS again and if a company I order from states they will ship to me from UPS I will cancel future orders! Thanks UPS for ruining my father's birthday present. Now I have to ship it to his house in Florida when the package gets redelivered! Waste of time and money.

So this is the issue, I am on my way to Mexico from Texas to do some work on our NGO with our attorney in Mexico. The problem was that I needed some papers that were being sent to me in Texas and would not arrive before I had to leave home… Answer? Just have someone at home send them to me in Mexico when they arrive at home in Texas. In checking, they could get there by Wednesday if sent on Monday. So that is what we did. They were sent on Monday with a guarantee to arrive by Wednesday (EOD) (our meetings with the government officials were scheduled for after lunch on Thursday. No problem).

Two issue, both about laziness. First, when I request urgent DELIVERY by 10am, I expect it to actually be DE-LIV-ERED. UPS apparently considers "delivered" to mean "we'll let you come to US to pick it up." I took a half day off work to wait for international airline tickets that absolutely needed to reach me by 10am that day. No one showed up. At 11am I called UPS to find out what happened and they claimed it had been delivered. I finally got out of the automated system and spoke to a physical person and they informed me that the delivery was actually on the truck still and that between the hours of 12pm and 1pm I could drive to the grocery store parking lot where it would be and pick the package up myself.

I have, on multiple occasions, order items online. I have them shipped to my apartment, and every time I do I absolutely cringe when they say they're sending it via UPS. Out of the 6 packages I have had delivered to me via UPS I have been able to keep the original item 0 times. That's right, never. I have had to send every single package back to the sender for a replacement, because for some reason UPS is completely incapable of getting my packages to me in one piece. That latest victim was a speaker cabinet made from 1" thick wood. You would think it could take a hit without much damage, but oh no. UPS found a way to damage it such that I have to send back yet another package. This has gotten to the point where I have started to call companies and specifically ask for them to use FedEx, and if they refuse to do so then I refuse to buy anything from them.

Not all people are aware of the way to ship something. SO you go in ask, and the employees look at you as if your dumb. UPS would be better if they didn't have such hateful employees.

I made a shipment to my daughter that is in Costa Rica at the moment, she received the package when I expected and with no issue for clearence procedures and delivery!

This is a very reputal company and based on the volume of products they deliver I couldn't be any happier. They care about their reputation and strive for 100% satisfaction.

More than 80% bad experience with UPS including from lost package to opened one. And, I even did not receive an apology. The worst case was that they falsified the shipping information and charged more for an international package. I could get money back after several correspondences and involving the company that had shipped the package. If they make couple of dollars more without being noticed it makes probably millions dollars extra profit in a year. Out of my control sometimes I receive packages via UPS, but I pay attention for not using them.

Our home is 200 feet from the road. UPS delivered a package to my house and left it by the mailbox 200 feet from my house. It was exposed to being easily stolen. I was notified by text message that my package had been delivered and collected the package out by the road. Not good!

I shipped a fragile item via UPS and paid extra to have them pack it and guarantee it, and they did a wonderful job. It arrived at its destination intact. It was shipped and arrived as stated and on time. I was very pleased with their service, and would use them again and recommend them to others.

One package was out for delivery everyday for a week. I paid for 2 day delivery, it took 8. They sent me a message that they could not deliver a package because I was not here to sign for it. I was here the whole day. They just didn't deliver.

The UPS company is a good mail company, they are usually on time and you can track your package at all times. It was a great experience.

Only problem I have is we are in a town of 9500 people but we have UPS distribution center. They only open 1 hr a day at 4:30 pm to take parcels. People inside working all day, open up for the customers that pay the wages.

The guy was very nice and helpful and handled my package like it was his own. Thank you for having great people working, some places don’t care they have working in their business.

Over the holidays several delivery companies were used. UPS is our favorite service. The deliveries are on time and our delivery person is always polite and very professional. Packages are left where they are safe and can be found by us when we return home if not home at the time of delivery. My favorite delivery company for sure!

What I would appreciate it if UPS would respect my shipping instructions in terms of where I want my package to be left if I'm not home to receive it.

UPS delivery person waits patiently while you get a package they anticipated picking up. Nice. I get a lot of packages and UPS will ring the doorbell before they leave to alert me. If they're delivering something that needs a signature they all take extra care and not just leave the required notice around the door, they will knock and tell me they only have one more attempt. Packages arrived in good condition and not torn or battered.