United Parcel Service - UPS Reviews

The customer service for UPS is trash. Called them 3 times today with the promise of a "callback within an hour". What a joke. I never received a call back any of the time, hence why I called them multiple times in one day. Takes 2 business days to update shipment information?! I'm going to have to drive to pick up my package 40 minutes one way when there is a UPS store in the town I live in! Will never EVER use this "service" EVER again and will tell EVERYONE I possibly can that this company is absolute garbage.

Hopefully one day UPS will be history, I've been without AC for a week because UPS failed to deliver my package that contains the part to fix my unit. So after countless phone calls of being put on hold and getting transferred here and there with no kind of real answer as to why my package isn't being delivered, I'm just beyond aggravated at this point. So much that I actually subdued to the fact that they aren't going to deliver my package and I will have to go pick it up myself which is about a 40 minute drive one way. I wish I could give a negative star rating. I could rant for another 2 pages but it isn't going to help. Please Amazon if you read this STOP USING UPS!!!

My package has been "out for delivery" for over 48 hours. At the end of their delivery day they just update it saying the package is delayed, it's already 3 days late. There is no update, no ETA and not a care given. They can't tell me if my package is coming or if it ever will show up. I have to take off of work so that I can wait 14 hours a day for them to drop the ball again. When I talk to customer service they say it's my fault for not paying even more than the 25 dollars I paid for shipping. I can't believe how much of my time I have spent quietly watching TV just waiting to hear a knock or something. How long I've spent refreshing the tracking number to see if there are any updates but UPS does not care and I don't understand how they function as a business since my experience seems to be universal for every other person using UPS.

I mailed a letter that contains a very large check using 3-day delivery, at the cost of $11. It was lost and I filed a claim. Six weeks later, the investigation determined that the claim deserved a refund of SIX DOLLARS!! So UPS shortchanged me of $5! No one worries about that $5. But, what's the reason for not refund me the FULL COST OF SHIPPING? UPS explained to me it's because they only charge the STORE $6. So they refund the store $6. But, HELLO. THE STORE CHARGED ME $11. So, ship with UPS AT YOUR OWN RISK. By comparison. US Postal Service lost a letter like this. It did not ONLY refund me the total cost of shipping, but also the cost to stop the check and mail the new check using overnight express.

UPS is a disgrace. UPS have lost my package and trying to get any answers is impossible. They almost accuse the recipient of stealing the package. I have never in my life experienced such total lack of customer service. Please use FEDEX only.

Terrible website, poorly laid out, confusing, and all links take you in endless circles. Customer service offers limited options, hangs up on you, and its main goal is to keep you from getting to an agent.

So every time I order something from Amazon and it ships with UPS they will not deliver on time and then I would have to wait another 3 to 4 days to get the notification that I have to go to the warehouse to pick it up...doing their job for them. If you can avoid them I would. Go with USPS or FedEx if you can. UPS is the worst delivery company ever.

The last several orders I have placed that has been shipped UPS it’s never on time! The tracking is a joke because they don’t update anything regularly! I’m on my fourth day of “It’s out for delivery” then at 8pm they update it and says “in transit” again. At one time UPS was the best and fastest method of shipping, not so much anymore! In my opinion they are by far the worst for residential deliveries and feels to me they have made their focus on commercial deliveries and have made the small accounts not so important.

I sent glass candle holders (value $25) to my daughter, carefully boxed and bubble wrapped. The items arrived shattered, lots of glass shards in the bubble wrap. My daughter threw them away, then let me know about the damage. After trying for two days to unsuccessfully use UPS 'easy' online claim service I called. I spoke with a very condescending agent who told me a UPS representative would have to go to my daughter's home to inspect the items and see the packaging. I explained to the agent the items and packaging had been discarded due to safety issues. He basically told me tough luck, so I asked to speak to a supervisor and was kept on hold for 10 minutes. I still have no idea if I am going to receive a refund or not. Since I sent the package through the local UPS Store, the refund, if I get one, will be sent to them. I am supposed to check with the store as to the status of my refund.

I waited all day at home on three different dates to receive my delivery. I ordered a chair from Pier 1 Imports to be delivered to my address. Pier 1 sent the chair out on time with an tracking number. UPS Ground delivery driver came three different dates to deliver my chair (at least that is what the tracking number stated) but not to my address. On the third try the UPS Ground delivery driver dropped off my chair to another address I don't even know where. The tracking number stated it was delivered but I do not know where the chair was delivered to. Pier 1 Customer Service was great in helping me get a refund back plus shipping and surcharges charges.

I know different people have different experiences with this company, but there is no denying the 1-star average review. This company is absolute garbage, and not like the useful garbage like recycling the worst kind you can think of. If you order from them you grandkids will probably receive the package on your behalf when you are dead and buried. Still waiting for my package till this day btw.

Contacting UPS is the most difficult part of the process. I ordered a package on Amazon and they used UPS to ship said package. It was supposed to arrive today but could not be delivered due to a lack of a signature from me. I received an email telling me I needed to sign off on the package and through the email I was given a choice to sign it online, but it would not allow me to sign it even after I attempted multiple times. I was then notified that I couldn’t receive my package and that I could pick it up from a local UPS store. So I called said store and was not able to reach anyone. I’ve called at least 10 times and not once did anyone answer. I then decided to call UPS customer service number, and could not get through to anyone other than an automated voice. I’ve had an extremely difficult time and I still haven’t gotten through to anyone whatsoever. Never use UPS!

I was moving cross country and decided to ship my boxes via UPS. It was a total of six moving boxes. ($700) Pick up worked out fine, I was waiting for longer than my pick up window was but that's ok as they called and told me about it. My account got charged, ok all good. Then the payment was pack on my account - I thought ok, it's the weekend, it's going to be fixed... But instead of simply charging the cost I owed - they did charge me double = an extra $700 which not only leaves my account overdrawn, they can't even do anything about it until it actually can be charged from my card - then I am supposedly able to give them the tracking number for the second charge and then they would be able to fix it. I can't believe how unprofessional this all is and what stress this adds to my move.

I ordered a $2,000.00 piece of equipment for my business from a company in Mid FL. Once the package was scanned in to UPS’s system I had a delivery date of Thurs. Which would of been a total shipping time of 4 days. (No problem). As a business owner I scheduled work around that delivery date of Thurs. And had a full day of work lined up for Friday. Well I tracked the package on Wed. and saw it was in Raleigh NC (hmmm so it skipped 2 whole states and passed 2 major hubs). So I called UPS and asked if I would still have my package. They said, “Absolutely. It will be delivered by the end of the day Thurs.” As a person with common sense and know how long it a takes to move freight down the road I called my customers and rescheduled for Monday. Well Thursday came and went with no package (what a surprise).

I know it gets one star reviews all the time. The people please please please never use UPS. That place is horrible! They deliver two packages to my house and then the UPS driver came back and said he delivered something to our house that was not ours and I said, "No you didn't." He then demanded to see the packages that he delivered! When I refused and told him that I had already open the packages he demanded to see the packing material. I said I already threw it away and unfortunately the trash at gone out. I believe he stole the package and then blamed us for it. Now because of this when we order something and it goes UPS our driver marks it as the receiver requested to pick it up at the UPS location, and doesn't bother to deliver it!

I have a package that was ordered in early December, scheduled to be delivered on 12/20/2018 only to get notification that the item would be delivered the next day. No biggie, so I wait for next day... Nothing. New email, "out for delivery" 12/22/2018. It is 1/5/19...still no package. Customer Service is ABSOLUTELY no help. Each day I get the same unhelpful information, it is "out for delivery, by end of day today." Which can be as late as 10 pm!?! I pray I NEVER have to use UPS ever again! I am so angry that I cannot express it with words without profanity.

I was notified package was delivered. I immediately went to retrieve it and it wasn't there. I called customer service and the man took my contact information. I was called back minutes later. The woman said she spoke with the driver and the package was left on side porch. I said it was not. She then told me the driver would pick up item and deliver it again. What? Why are they lying about deliveries?

I wish Amazon companies would stop using UPS or at least give consumers a choice. UPS is horrible, always late. Ordered a tire and a wheel from two companies 5 days ago... UPS guaranteed (lol) delivery today for the wheel, FedEx guaranteed delivery of the tires 7 days from time of purchase. Guess which one showed up today... Thanks FedEx. Early is great. UPS...delayed till next week. This is so typical, FedEx is on time or early, UPS is always late. People, complain to businesses that use UPS, there is a much better option out there!!!

UPS is probably the worst delivery service. (I don't count USPS. No one expects anything out of them anyway.) They do not keep/give accurate tracking. They lie about attempting deliveries. Their customer service is useless. I've had the misfortune of more than one unpleasant experience with them. I only use them when there is no other option, and usually it does not go well; especially, when it is something important/time sensitive.

A financial institution send me an IRA rollover check via UPS overnight. The email notification I got said that a signature was required for delivery. 2 days later I get an email that says my delivery has been rescheduled to the next day. The problem now is that I’m leaving town for 3 days. There was a person staying at my home so I told them it was coming, just sign for it when it arrives. Got home, no package and now it’s late Christmas Eve. The UPS delivery notification says that the driver released the package at my home without a signature. I called UPS and they said no signature was required and that they left the package at my gate, 600 feet from my house.

Online tracking indicated delivery to my home that day. Late in the day tracking indicated ‘severe weather delay’. Local weather was fine. With much difficulty I was able to speak with a customer set representative and their supervisor to learn that UPS knew early in the day that my package was not put on a truck for delivery and did not update the tracking information. I wanted at home all day! Customer service supervisor did not do anything to help with rescheduling delivery so that I would not have to take another day off to wait for this package. Picking the package up at a UPS distribution centre was offered instead of delivery even after I advised the supervisor that, due to a physical handicap, this was not an option for me.

So ordered a package through Amazon a few weeks ago. Package set to be delivered Jan 2nd. Checked the tracking number on the evening of the second and it was being returned to sender, the reason was "refused delivery/did not want". I called UPS and they told me that I had refused delivery, I explained that I had not and a delivery had not came to my house. She apologized and told me they would be calling me within an hour to resolve the issue. 2 hours later I call back and get the same spiel. I called Amazon thinking they could help and had a 3 way call with UPS and Amazon and was told that the offices were now closed so someone would call in the morning, but that basically nothing could be done. Went to write a review and they dont have a place on UPS's site or FB so I sent a FB message telling them I was unhappy and with I had the option to leave a review.

"UPS Incompetence". We have another failed delivery. I was supposed to receive a delivery shipped on 12/24 but the government close the offices. For that reason the office was close and the driver put on hold my package from that day to January 2nd because he wants to do without any reason. My office was open on 12/26,12/27,12/28,12/29,12/31 include 1/2/19 but the driver or the warehouse didn't want to deliver yet my package just because they did not want to. In the system didn't say any news. Just on hold to future date and when I call just they said they didn't know where is it and put in investigation but I need to wait 5 or 8 days more to conclude.

We had three packages to be delivered on Friday 28th. On Dec 27 we had snow in the area. By Friday the roads were ok to clear, our mailman made it ok and we were out and about with no concerns. Friday we received notice that the packages were delayed due to bad weather(?). Expected to be delivered between 29th to 31st. Each day we checked tracking and they were working to get our packages back on track but had no dates. Monday when we still had no set delivery I called them. According to the tracking all packages were on the truck out for delivery on Fri. I was told that one hadn't been processed and the others were out for delivery but it wouldn't be Monday.

Worst service. There are always delays, being out of schedule, changing their schedule in last minute at delivering time to more than a week. Very impolite customer service on the phones. And no answer or response to your follow up contacts.

Set up online, they didn't pick up, but they sure charged the card. Call them twice to get picked up, they charged the card twice more. Make sure you get a confirmation number, as they "can't find you without that!" BS, they can find you with your credit card on file, that's how they found my shipment and charge card. All total, charged card 3 times for 1 pick up, they don't refund~ WTF! Took over a month to get the package delivered. I could have drove to this location and back for less money and a much less wait time. From here on out, it is FedEx unless I am forced into UPS! Not happy with the experience, will not recommend to anyone.

I shipped a package on 12/20/18 to get to my boyfriend in Colorado. The guy at the UPS store itself put in the wrong address and scammed me on the price. I had to call customer service to correct the address and they STILL messed up the address. I even called twice to confirm the address and both people said it was correct. Today I got a message saying the address I put was incorrect like are you kidding me. I had to call and fix their mistake again because they left out the apartment number.

In another episode of "UPS Incompetence" we have another failed delivery. I was supposed to receive a delivery shipped next day air. It was shipped 12/31 so I did not expect it until Jan 2 which was fine. On Jan 2 I checked on the package. It was still in transit but expected to be delivered. Well, that didn't happen. I got an update saying the address was incorrect. After messing around with their automated system, I finally got to talk to someone - in the Philippines. Why can't I speak to someone in the United States? He said if I wanted to talk to someone in the US I would have to call again and maybe that would happen. So I did. I called again and got someone who spoke poor English. This person wouldn't even tell me where they were. I gave them the info. I had to verify the ship to address. She said that is what was on the shipping info. REALLY!! NO KIDDING!!!

Paid for Second Day Air. Today is day 6. This is the third time tracking has showed "out for delivery". They sent me an email where I could follow the package via GPS. Package was "almost there" and I could see it was a couple of streets away. In the past 4 hours it has passed my street 3 times and is now miles away, headed in the wrong direction. I called 2 hours ago and was promised a supervisor would be calling me back within an hour. So far no call. These people know they can continue to do this because there is no recourse.

My package sat at a UPS facility 25 miles from my house for 3 days just so it would arrive on the delivery date rather than before. I could have gone to pick it up but there is no specification on which facility it's at. UPS is a joke.

We have a number of these occasions over the holidays, where UPS will say that they tried to deliver a package but that nobody was present - and so they will try again. The truth is, somebody was home all day, no signature is required for the packages, even after saying about one of the deliveries that nobody was available to receive the package - the next day the male driver called saying he "couldn't find the house." Yet he tried to deliver it the day before? These people are so dishonest. The most recent "attempt" at delivery was 12/31, tracking number **. My parents were eating dinner right by the door when the supposed UPS person attempted delivery.

UPS drivers are not monitored like USPS or FedEx. They may have GPS tracking devices that show when they place something into delivery attempt but these things are rarely looked at. It is starting to become common for a UPS driver to be running late on deliveries and just drive by a facility and place a package as delivery attempt without even stopping. It is also common for them to not even be on the same street. You can usually not talk to anyone to help because most facilities close while the drivers are still in route.

WOW what nightmare this week has been dealing with United Parcel Service, the service part is a joke. Package was scheduled to be delivered on Friday the 28th by end of day. According to UPS tracking website my package was picked up at 10:30 Friday morning, plenty of time to deliver right, wrong, never received it. I checked the website and it says an Emergency occurred or bad weather, well it’s less than 20 miles away and it’s clear and sunny so no weather issues, figured I would get an update on Saturday.

Ordered 3 things off Amazon, coming from same location, 1 through USPS and 2 through UPS. Received shipment through USPS 4 days after order. Still waiting on UPS...week and half later. So it is Monday, package arrived at distribution center (with in 1 mile of my house) on Saturday morning...they are closed Saturday, Sunday, and since Monday and Tuesday is new years eve and new years I have to wait till Wednesday before I can pick it up/have it delivered...so for 4 days it will sit there, less than a mile away from me and I can't do nothing. I see FedEx is delivering. The post office is delivering. How is UPS still in business considering it is the slowest shipping business out there. Never using them again.

Don't ever order anything 3-Day Select from UPS. They don't even initiate the shipment until 3 days later so what's the point of paying extra for a guaranteed shipping date that they never meet? I ordered a NYE dress a week before the holiday, paid extra for 3-Day Select shipping as it was guaranteed to be here by Friday (the 28th). Shipped out on the day it was supposed to arrive and now it won't arrive until after the holiday. What a complete waste of money, time and empty promises. Thanks for nothing, UPS.

Back in mid-November, I was surprised to see when I tracked my shipment of two bottles of engine cleaners that I was returning to the seller for refund was marked as damaged and discarded by UPS. I was later informed when I called their customer service number that the bottles were open and there was insufficient packaging so they had to throw it away. Therefore, since it was my fault I would not qualify for a claim.

Not that anyone at UPS cares or even gives a ** but one of the points in the tracking service is knowing when your item is going to arrive so that it doesn't sit on your porch all day just begging for someone to steal it! Checked on my tracking this morning and it said it arrived at the UPS in my area and was out for delivery. Come 8pm they changed it and now it says it arrived in the late pm. I put my affairs on hold all day as to not have my package sitting outside just to have them LIE and change the time! Such BS!!! At least be truthful and just state that it couldnt be delivered, that I can respect! But to LIE about it as if the other posting of it having arrived was never there is ridiculous and dishonest. I have no respect for a company that will LIE just to save face.

UPS is the best shipping option in the industry. My recent experiences with FEDEX prove this. If you have a choice, you should choose UPS. Our company (LuLaRoe) used to use UPS and recently switched to FedEx. Oh how I wish they would switch back to UPS. Using UPS for over a year, they NEVER lost a package and they delivered EVERY package on time or early. In just a few months with FedEx, they have already lost several of our packages and have yet to deliver a single package on time, let alone early. If you have a choice, choose UPS.

I never want another package from them again. They came and left before I could get to the door then didn't leave a piece of paper. I supposedly need to change location and won't hold it long enough for me to get back from vacation. Then when I log into site I can't leave a review and came here to see they have a one star rating. Seems high.

They never deliver at my house and my address supposedly doesn't exist. Does a GPS not exist or something. They don't care about delivering a package to their customers. While every other delivery company leave my packages at the door. When I wanted to send a package, a box with stuffed animals, UPS wanted to charge me $70 and in other places, it cost $11 to send.

After looking at the reviews on here I was quite dubious about receiving my package on time. Especially on a busy holiday. But sure enough it was delivered on the guaranteed delivery date and early. Mind you my shipping was free ground. I don't think anyone on here who was pleased wanted to make a review - just the ones who wanted to voice a opinion did. So I wanted to be the first. Thanks UPS. Will use your service again.

I was sitting here waiting because I knew I had something coming and I heard him knock on the door so I got up and went to the door and by the time I got to the door he was gone. Like really couldn’t you wait until I got to the door?

I spent around $150 so that my one pound product would arrive quicker. It arrived even later than the regular post service, which was a tenth of the express delivery cost. So I called UPS and they said our address was wrong, but we checked the system and all of our information such as our phone number and address were all there and all correct, and if they couldn’t find our address, they could’ve just contacted us. After we have them our address again, it took another week inside of our city and we still haven’t gotten the package yet. We called them another 3 times, every customer service told us different delivery dates, one of them even just hung up if us. I will never use UPS again. Ever.

First package was ordered by Kohl's December 2018, and was delivered by UPS on day it said it was, but to wrong address and wrong city. I got the email saying my package delivered to my door...wrong. I call them, they accidentally tell me address it went to. And they would launch an investigation. Never heard back from them and btw I went and got my package. 2nd time. Guaranteed delivery by Dec. 27, 2018 from Best Buy and still waiting because of mechanical failure 1 minute after UPS picked up order, and now I am not getting until January 3. Way after grandbabies bday. I hate UPS. They are fraudulent, and their customer service is in the Philippines, not even here in the USA.

I mailed a Christmas package on the 17th to be delivered on the 21st of December. I was supposed to have a tracking number. When the Christmas package wasn't received by the 22nd of December I called UPS and started an investigation. Nobody ever contacted me. I was told my package was never sent. So I called The Mail Room, a business where all they do is mail packages. The Mail Room said they had proof UPS had my package. Now UPS says The Mail Room decided to mail my package. I guess it's supposed to arrive January the 4. Really so where was my package from December 17 to the 28??? So much for the tracking number. Really I don't know if I will even get my package. How do I know if they have it? The Mail Room says they are lying. Great. Should I just wait and see or tell my friends they will finally get their Christmas presents. Strange. I can't believe I paid them 50.00 dollars to mess up my Christmas. Never again.

I haven't had much experience with UPS until recently. I have had 4 packages delivered by them, and had to fight with customer service to get each and every one. First, every single package arrived later than promised. Then, the driver kept wanting to take my packages to an "access point" several miles from my house instead of leaving it with the apartment complex office like every other carrier does if I am not home. I specified multiple times over the phone and online that I did not want my packages taken to this "access point" (which by the way is a gas station) but that didn't matter.

Ordered two different items, one from TX the other from CA. Both arrived to their local distribution warehouse in reasonable time. The one from TX has been sitting in Shrewsbury, MA on 12/24/18 at 7:30am. It's now 12/27/18 at 2pm and it's still in Shrewsbury, MA. When I call they said "that's the date we will deliver it" (12/28/18), 3 whole days after it arrived to ship.

I know the holidays can make life tough for UPS. But if they can't handle it then don't take the business! People like myself still have a business to run. I need deliveries and I need them on time. If something happens I need them redelivered. But taking my delivery to a UPS store so I have to run around to pick up my package that you are paid to deliver is ridiculous. Especially with only one missed attempt. Furthermore when I call customer service I shouldn't have to argue to speak with a supervisor and hung up on when I ask them for an identification number to add the service rep to my complaint. I will never use UPS again. Ever!

UPS is the worst. In 20 years I have never received a package from UPS that wasn't ** up. Always delays. Never on time. They seem to always require a signature, but come at hours when no one is home. They lie about making deliveries. Since UPS can't bring a package to a doorstep properly, I scheduled a pickup at an access point. Now I get a message that says they can't bring it to the access point. So now what? Are they just going to keep the ** package for eternity? Their website tracking is inaccurate, and non-descriptive. They completely leave the customer out in the dark. To hell with UPS. I will never use them for shipping anything

I ordered a gift paid for guaranteed 3 day shipping. 3 days later I track the package and it's just sitting in Chelmsford. No Christmas present to give on Christmas now and their customer service tells me to call the company I ordered it from for a refund. They won't do anything to fix the situation.

I ordered a package on the 19th which was shipped on the next day from Target. The item was coming from only 17 miles away from my home. I was getting 2 day shipping. But when I tracked the package they had it in the same location for 4 days. That is the final location until delivery maybe 20 minutes away from me. But now it says I won't get it until the 27th of December. So it will take UPS a entire week to deliver a package from Target which is only 17 miles away. How pathetic is that. Now my family member is not getting his gift on time for Christmas.

I ordered a watch for Christmas! I paid 3 day shipping on the 17th! My watch was pushed off until the 24th. I tried to be understanding, but with a company that is so underhanded you CANNOT be understanding, you must watch them through every step otherwise you WILL not get what you want and when. I called at 5pm asking about my package and the customer service rep told me that due to the Christmas conditions deliveries would be happening later than usual. Apparently, someone in the customer service center is LYING then because at 10pm my package was set to be delivered the DAY AFTER CHRISTMAS. I called again at 10pm and spoke to someone else. They then told me that my package had NEVER LEFT THE FACILITY despite my app tracking the package saying it was out for delivery and the vendor sending me frequent updates on the status of tracking saying it was due to be delivered as well.

I ordered some items from American Eagle for my son as a Christmas present. I wanted to get them here before Christmas so I chose to upgrade my shipping to deliver to an access point. (Advised by one of their customer service representatives). Now I am being told that it’s still “in transit” and will not deliver until Wednesday? Not only that but being delivered to a completely different location. Thanks UPS. I’ve canceled my account and will never use your services again.

Paid $45.44 guaranteed 3 day ship for a special handmade gift for my granddaughter who lost my grandson, her brother in car accident!!! She knew she was getting a gift from heaven from her brother and package has sitting in Philadelphia for 4 days now, I live in New Jersey! They’re saying it won’t be here until Thursday by end of day! Why did I pay $45.00 guaranteed to break this little girl's heart!!! You try to explain why her brother in heaven are late when she’s missing him like crazy and she now thinks he doesn’t care because of UPS and their lack of care!!!

I was waiting for the 2nd attempt of my package today. Since it was guaranteed by 8 pm, I decided to wait outside for the driver at 7:30 pm... 8:05 I checked online. Said delivery attempted at 7:46. No ** way as I was standing there the entire time. Driver didn't attempt to deliver. Just marked as attempted and went home. Didn't even come within 5 blocks... I've had this happen before with them. Terrible business practice. Now I need to sort out the 3rd delivery attempt before they return it the day before Christmas.

This is my 4th horrible experience with this company. First time, I was doing a remodel on my kitchen and ordered a custom made oven out of California. The delivery person dropped my oven in my driveway leaving a ton of broken glass in my driveway. He put the broken oven and box back in his truck and left stating it had been delivered. Luckily I have surveillance cameras and was able to capture the entire incident on camera. I contacted UPS and informed them of what happened, they tried to make excuses but couldn’t deny what was on camera.

I ordered a new iPhone on 12/21/18. It was supposed to be delivered next day. I waited for my package all day long, checking the updates for my deliver until 9:30 pm and still said: "In transit" when I know the drivers stop delivering by 9 o'clock. This company ruined my plans of receiving my Christmas present from my husband on time!

I ordered a gift from a company on 12/19, with a delivery date of 12/22. Since I live in New York City and this is a larger item, I regrettably did not do in-store pick up. On 12/22 I sat in my home all day whilst tracking claimed my package would arrive by "end of day." I called UPS customer service as it got dark out, and was again assured the package would arrive that evening. By 9pm, with a wasted day and no package, I reached out to UPS Help on Twitter, and was eventually told the package wasn't even out for delivery and it would be another few days, but they could not get more specific.

On 12/20/2018 I called a company at 10:00 am to place an order of something I needed by Sunday 12/23/2018 and I asked if I had it shipped overnight UPS would I receive it Friday 12/21/2018. They informed me yes it would ship by 12:00 noon 12/20/2018. So I placed the order and paid the high price of overnight shipping with UPS. On Friday 12/21/2018 I watched my tracking sent by the seller. They had my package scanned arriving in Atlanta at 12/21/2018 at 7:48 am shipped from Atlanta to my local office at 12/21/2018 10:20 am arriving at my local office at 11:50 am. 5 1/2 hours later I received a email from UPS saying the flight was late? How could it be on a plane? It was already at my local office?

I had my friend ship a package, it was suppose to be here Wednesday, it's now Saturday. My package was on the truck Wednesday, Thursday and Friday and they kept taking my package back to the facility at 6pm because of 'operating conditions'. It's Florida, y'all are use to the rain. You act like it's Baltimore and y'all got snow. I tried calling UPS and been on hold currently 2 hours. Never again...

I paid $40 dollars to have my package 2nd-day air shipped. The company did their part and shipped the package in time via UPS. UPS tracking said my package would be delivered today on December 21st by the end of the day. Today the 21st I checked for updates and saw it was in fact checked in about an hour and twenty minutes from me on its away. Night time has came around and it was 8:50 at night. I tried to check again and it said it was just departure scanned from the location one hour and twenty minutes from my house at 8:40 at night.

I have been waiting on my package for over 3 weeks now. I have been on the phone with representatives since the 18th and each one of them has said my package will be redelivered the next day and there were no package. I had to call again and stayed on hold for 45 mins. All my calls are recorded on my end and I am pursuing to look into further investigation... Either the “deliverer” is a COMPLETE THIEF. THEY HAVE NOT CAME TO MY HOUSE. I'VE BEEN WAITING. LOOKING OUTSIDE EVERY CHANCE I GET.

Ordered from Best Buy overnight shipping (UPS Next Day Air Saver) on DEC 19. Delivery was scheduled for the 20th. According to Best Buy UPS did not make their scheduled pick up on the 19th, but I can’t confirm that so I’ll leave it alone. Package ships in the AM on DEC 20. DEC 21 at 8 AM I show that the package has arrived in DFW heading to Houston. ETA DEC 21. Then at 1020 AM a delivery exception happens. Truck did not make it to DFW in time. At this point I still totally understand; it’s the Holidays. Delays happen. I start to call UPS support to ask if I can get the package delivered to the main office at my apartments so my wife and I can travel for Christmas. UPS CSR tells me that actually the package is already in Houston and is in the dispatch center closest to me! Says it will deliver today.

As of last night my package was in state and in route to me to be delivered today. Now somehow my package is not coming for another week from another state! UPS Customer service can’t explain to me where my package went that was less than an hour from my house in NJ and is now coming from Ohio and taking another week. They said and I quote "they decided that it would be redelivered this way" what??? It was never delivered. Sooo sometime between the two towns they would have to drive to deliver my package which was on route as of 2 am for delivery today "it was decided" that it would go to Ohio and get redelivered after Christmas on the 26th... Yes mamma that's what happened omg!!! Do they even hear what they are saying. Try to get a straight answer. All they do is repeat the same illogical nonsense and put you on hold for 30 min at a pop. I'm seething with the incompetence.

Just got a notice on our door that, even though there were 3 of us at home waiting on a package for Christmas and sitting where we could hear either a ring or a knock, somehow ups is “sorry they missed us”. I went outside 30 minutes after they supposedly tried it get us and saw the notice stuck to the door and then spent the next 30 minutes trying to figure out how to get in touch with an actual person at UPS and then the next 30 minutes trying to talk to them.

I was expecting a package that was supposed to be on the 18th. Now, on the 20th, I waited the whole day. I checked at 7pm, front door, there was nothing. My upstairs lights was on, and my two dogs barks at doorbell rings. At 8pm, I checked the status and saw something was wrong. I checked the door outside and saw they left a notice. My lights were on, they knew I was home. There was no doorbell ring because I did not hear any, and my dogs would bark at the doorbell rings. I wish I had cameras just to prove it. Ironically, the package I was waiting for was a 4 camera piece from Costco.

Next Day Air = 3 day delivery. I purchased a Christmas gift for my niece and selected UPS next day air on the 18th for delivery on the 19th, it is now 12-20 11:00 PM, and still no package. After sitting on hold for 40 minutes waiting to speak with a representative I'm told that I'll most likely receive the package tomorrow. I'm beyond frustrated with the horrible overnight service provided by UPS.

I've had a package sitting at my front door for over a week trying to return it due to the damage that UPS caused. These people are a bunch of bozos. Looks like I will have to take legal action against them.

I work for a book distributor. We rent textbooks to colleges and high schools so we depend on our products being picked up and delivered on time. Since we reuse rental merchandise it is very important that we be able to give accurate tracking information to our clients. Today alone UPS missed 3 pickups and cost us tens of thousands of dollars. We may have to wait nearly a month for our merchandise to be picked up as schools are closing for Christmas and New Year. Customer service and dispatchers really don't care and can't provide basic information as to why service contracts are not honored. The excuse I got today was "we don't go there every day." So what? We arranged a pickup and therefore you knew we wanted this done on a particular day at a particular time and even if you can't get there on the day, contact the people paying for the service so they know. UPS is absolute fraud.

UPS cannot give accurate tracking info to save their life. Constantly says will be delivered today for over a week and a half, on 3 separate occasions. I wouldn't trust them with a postcard, let alone anything of value. Fedex can tell me where all 15 packages I send each week are at any given moment. UPS can't tell me where ANYTHING is within 1000 miles, nor when it will arrive. Half my items show up so beat up it looks like Ace Ventura dropped them off. What a garbage company. How can any company be worse than USPS??

I ordered a Christmas gift on 12/6. It arrived at my local UPS facility on 12/10. I kept checking the status and it continuously said "in transit". On 12/19 I had not yet received the package, which still states as "in transit". So I finally called UPS to be placed on hold for over 15 min only to find out my Christmas gift was to be delivered on 12/12 and "we don't why it hasn't, let me connect you to the investigations dept" meanwhile I'm on hold for another 10 min! This is absolutely ridiculous! Then I get told that my package is lost! Mind you this 6 days before Christmas! I personally would never chose UPS to ship anything.

A package was sent expedited (2 day delivery) from Toronto to Sudbury on Dec. 13th. It arrived in Sudbury on Dec.14th. The message updated on the online shipment tracking as of Dec. 14th says "Due to operating conditions your package may be delayed and will be rescheduled". The same note appears for Dec. 16th. It is now Dec.19th and it still says the same thing so I called them. I mentioned that an expedited service was paid for and the weather has been very nice here so I don’t understand what can be causing the delay. Could I come pick the package up at the UPS location since they cannot deliver the package. They said, "No. Sorry we can’t do that" since there wasn’t an initial attempt at delivering to the address but they will send a message to the facility. At this point I’m thinking they lost the package.

I paid for 2nd day air on the 17th, package was shipped by vendor, UPS picked it up on 12/17 but it is still in Greensboro, NC as on Dec19th at 5:47 am. On the 18th UPS puts on the tracking details that there is a Severe Weather Delay that is keeping my package from moving. It's only going 800 miles from Asheville NC to Reading PA and the weather was cloudless, windless, snowless, rainless, there was literally no weather event happening ANYWHERE on the East Coast. Clearly UPS lies about weather delays in order to NOT reimburse customers when they (UPS) miss guaranteed delivery dates. UPS does not value its customers, UPS conspires to lie to customers and you should not give them any more of your money.

Said my package was delivered and signed for. Never arrived. Signature forged. Driver finally return my COMPUTER with the package opened. No explanation on why signature was forged and labeled as del.

UPS lost a sweater I ordered for my wife after arriving at their facility. They refuse to take any responsibility for what they did, instead passing the blame onto the supplier, despite the fact that UPS had it in their possession. That failure to accept accountability is infuriating.

I've been relying on U.P.S. for years. As a result they're sometimes being the only shipping option offered through various vendors and merchants and I can say with confidence that U.P.S. is extremely consistent in their delivery process. They suck 97% of the time. They hold packages until the last date shown on delivery time scale. Years ago without easy tracking methods at hand through the internet, we couldn't determine just were a package was sitting waiting to be brought to your home or office. Now one can see that the package can be sitting for days in your very city at their shipping station before they will deliver it. It may have only taken two or three days to get there from across county, but if there is still a week left on the shipping timeline you most often won't receive it until that last date.

After how many phone calls and how many emails, UPS still manages to not read or follow its own system. I avoid dealing with UPS whenever possible because of their ridiculous brokerage charges, inability to read their own instructions and a company that obviously has no concern for customer satisfaction. I have these same issues every time I use UPS. It's years of screw ups. My advice to everyone is - AVOID UPS AT ALL COST. You will be so much happier you didn't use them. DISASTER! Unless you want to overpay and get underdelivered.

I made a purchase to Giuseppe Zanotti on November 23rd. My package was supposed to be delivered on Tuesday, November 27 - a day that I was home to receive the package. I was informed that there was a delay and UPS attempted to deliver the next day. I made arrangements to have them return the package to the Bedford Park location. I was told to pick up after 7 pm. When I arrived, I was informed that it had not returned to location. I returned to pick up the following Monday, (the facility is closed on Weekends) only to be told that my package was lost and to file a lost claim with UPS. I sat in their parking lot on that Monday, December 3rd to file the claim. Once I returned home, I sent Giuseppe an email regarding the missing merchandise, as a representative was not available after business hours. I followed up with a call the following morning and they opened a missing claim as well.

A UPS employee in Lawnside, NJ sorting facility stole my package with Christmas & Birthday gift cards to my Grandchildren. The gift cards were used in stores in that area. I even have the receipts from 1 of the stores. They said there could be security video of thief, but requires police investigation. I am not a NJ resident- UPS has done nothing. They will not call police or even call me back. One customer service supervisor told me ‘Oh well’. Another employee asked what I wanted and when I said someone arrested, they chuckled and said ‘that’s not going to happen’. They are covering up a crime!

I have a phone ordered online and should get it 1 to 2 business days. 2 weeks and counting still haven't received it. I called the UPS customer service - doesn't help me and didn't answer my questions. Schedule delivery was change 3 times and don't know what happen to my phone. The location where UPS to my house is 30 mins drive. I don't recommend UPS to my family, relatives and friends. I'm very disappointed with UPS.

When sending package they told me to make sure delivery for which I paid more. Package is still not delivered and they are lying now mentioning they hit weather. Weather was impacted just one day. One package I sent with FedEx is already delivered. If weather was the issue why they did not hit it. They are not able to handle holiday deliveries due to which they lie to customers. When I went back to their office, they stating, "We can’t help you as we hit weather." Their service sucks and this will be my last time with them. Hope my important document reaches safely.

UPS seems to live in a different world than the rest of us. It seems drivers are trained to lie about attempted package deliveries and this is perfectly okay. I say this because I forgot through this at almost every instance that UPS is scheduled to deliver a package to me. The company has no way of tracking/proving delivery attempts so packages where you have paid for next day shipping are getting delivered 3-5 days later. It’s so inconvenient that I make online purchases based on the shipping options available and companies that have alternatives to UPS will get my business all the time.

Guy pulls up and I watched him chuck 2 of my packages right into my driveway where anyone can take. And it also can now be damaged??? I am so confused as to how hard it is to walk a few more feet and set it down? Why must we ruin things I pay a lot for. Ridiculous. I shouldn't have to worry about my products being damaged because of your careless drivers.

My experience with UPS was a nightmare. My overnight package was ultimately lost. We were subjected to lie after lie. Ultimately the only truthful thing we were told is that they don't know where the package is. The individuals on the phone are trained to follow a script that was irrelevant. They continually provide vacuous apologies. The tracking function on the website was completely misleading. I felt like I was in a web of lies and misleading statements. I will never use UPS again.

I received two packages on 12/12/18. UPS delivered a very large bulky package to the front door and rang the doorbell. FedEx delivered a much smaller package leaving it unprotected at the end of the garage in the snow/sleet and no notification other than a text that it was there. Thank you UPS!

Somehow, I missed my package arriving. The note said it would be at a UPS store by tomorrow evening. A few hours later, I got messaged by some random guy who said he got my name off a package from a UPS driver who left it in his office. The driver left my package at a Automotive store. How the hell does that even happen? I'm lucky this guy cared enough to track me down otherwise he could have gotten a free gift. Ridiculous!

I waited all day yesterday for UPS to deliver a package but they snuck up to my door without knocking and left a notice! I called and I was told it would be delivered today! They couldn't find my apartment today! THEY FOUND IT YESTERDAY! Now they say my apartment number wasn't on the package! UPS IS SO LAZY, they are having driver come in cars to leave notice saying you have to go pick your package up! If nothing else take them to the United States Postal Service. At least they deliver!

I have been tracking my package for days that has mysteriously disappeared in the UPS delivery system. Considering all of the wonderful technological advances and tracking capabilities with confirmation, all their customer service representative could say is contact the sender who paid our company funded by your shipping fee to deliver your merchandise and promptly hung up. Not a good answer or customer service. Think twice before using this company to ship your important packages. UPS has lost my business.

We have a small engine business and most of our suppliers are within 50 miles of us and should be 1 day shipping! When you get something the next day anywhere between 10 am and 7 pm you may as well call it 2 day. It's usually after 3. 10 years ago you could set your watch to the UPS truck at 10 am. Some will blame it on the holiday rush but this has been ongoing year around. And it never fails. The day I really need something it's a late day. Basically brown SUCKS!

I received notice of a package on its way from UPS. It is 5 days out, and I wanted to change the time of delivery, since I will be at work during their 4 hr window. I signed up for the "Manage Preferences" online and ended up calling Customer Service for help. The lady that answered didn't know how to change the window of time, so I asked to speak to a supervisor. I ended up speaking with Angelo and he was the rudest person I've ever dealt with. He said that changing the time option was not available, and when I said I needed help, being 5 days out, he started arguing with me. Never have I had anyone so RUDE, who truly didn't care how he treated me. I asked to be transferred to his manager, and he flat out refused. How can a delivery service not help in facilitating a delivery 5 days out? I have dealt with FedEx in the past and never have I had that horrible treatment. I just don't understand what has happened to Customer Service?!?

On Nov 27th I was to have separate delivered to me by UPS. Nothing happens. I check the tracking number and it started. Tried to deliver but not home. I was home all day and no notice was left at the door. Make arrangements to have it delivered again. Dec 11th follow the tracking states out for delivery at 940 am. Home all day again. At 545 pm again stated no one home for delivery. Again no notice. Call customer service again told the local facility would call me to make arrangements again for delivery. No call. Then I'm told I should contact the shipper. They do not care to do the job they are asked to do. It is just sorry that this company has come to this. I look at other reviews and I see very similar stories. I will not be choosing to use UPS again and will ask any company I do business with not to ship with UPS.

I purchased a package for my mother through UPS. It was bought through Apple, and they guaranteed it would be delivered by Wednesday, Dec, 12. That's when I received the message "Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." What a joke. I contacted UPS customer service inquiring as to why my package was late and this was their response. "Due to our heavy volume for our peak season as well as the added volume from the Canada Post strike and as well as the weather delays, we are experiencing several delivery delays." Companies should prepare for peak seasons, rather than delaying the deliveries of their products. Hire more staff, rather than cancel guaranteed delivery dates. Absolutely ridiculous. I hope I never have to use UPS again.

Don't trust them by any means necessary. They pretend to deliver packages. I waited all day for my package just for them to pretend they delivered it. When I noticed they never came, I checked the tracking status just for it to say "delivery attempted at 3:07 pm, will try again tomorrow". I called customer service and requested my package be held so I can pick it up myself, I was ensured it would be there in the morning by 9:30 am. Next day now...I arrive to pick up my package, just to be told it was left at my front door last night at 8:58 pm. After expressing my frustrations, I was given a number to headquarters. When I called them all they said was to call the company where you placed your order and have them replace it. So, I said "oh, that's what you all are doing? Stealing packages and telling customers to call and have their items replaced". After that conversation my tracking status went to "transferred to local post office". Very funny.

Allegedly in areas in which a package has gone missing, drivers are released from delivering a package if no one is home. However, there is no notification of the attempted delivery. There is no way for a customer to know that the package is now in limbo somewhere, short of not getting a delivery in a timely fashion and trying to figure out from the vendor what's going on. How simple for the driver to at least leave some notification by email or a sticky note on the door. Again and again and again I'm being forced to drive to some store somewhere to pick up material that should have been left at my door a week or so after it should have been delivered. I'm asking all vendors to stop using UPS. Why buy online if I have to travel to get my stuff? Stick with some other delivery system.

The organizational structure of UPS’s customer service apparatus is thoroughly ineffective because it repeatedly fails to address the incorrect sorting and delivering of packages at their source – that is, the UPS local service centers and their delivery drivers. In dealing with UPS over the last several years, it has become clear to me that even their own customer service supervisors are denied easy and/or reliable access to the managerial staff at the local sorting facilities when needed.

I have been waiting for a package to arrive that was supposed to be delivered a week ago. Someone in UPS put in an address change to New Mexico. Where they got this information from beats me. But, long story short it's been in New Mexico on hold despite the fact that I have been in contact with them every single day of the past week. Through the course of this week I have been told a series of different excuses as to why my package still hasn't gotten to me. Now that it's been a week they want to act like they somewhat care but won't take the necessary steps to correct their mistake. Now they pretty much tell me I'm on their time to get my package due to the high volume of packages coming to the facility around this time of the year. This is truly unacceptable.

If you have the option of choosing ANY other shipping company please AVOID UPS. I'm not sure how this company stays in business when every time I use them they have not met a delivery estimate. Package routinely bounce back and forth between depots. The call center has no ability to help besides reading the tracking back to you.

I was waiting for a package. Tried to explain what happened with the transfer to USPS. Did not care. Told me not their problem. Asked for supervisor. Got transferred 3 times to 3 individual rude people. Nothing resolved...not dealing with UPS anymore. Will never give business to them or companies who deal with them.

Your business practices are horrendous. Ghost charging $140 mid shipment for brokerage fee with no information given after paying $70 already. First and LAST time shipping with UPS. Just wear your dumb shorts and deliver my package.

Trying to buy a house and had to send the down payment overnight to hold the house. We were GUARANTEED FIVE TIMES that it would be there Monday at 10:30. It wasn't. Apparently, it is somewhere in Dallas. So now my husband has to drive FOUR HOURS to deliver it himself so we don't lose the house. I will NEVER use UPS again, and you can bet that I'll be sharing this news with Yelp and any other site that allows me to review UPS. I've been on hold with them now for an hour and still nothing. There is no phone number for their corporate headquarters and none of the agents will provide that information. If I could give a zero rating, I would. If we lose this house, I'll also be speaking to my lawyer.

I purchased a defective spray foam kit from Amazon for $865. I fought for two weeks with the vendor and Amazon to either replace the product or issue me a refund. After two weeks the vendor finally agreed to issue me a refund only to have UPS lose one of the two very large boxes with hazmat labels all over it in transit. After two weeks one of the packages was nowhere to be found and now the vendor AND Amazon has closed the case and will no longer issue the refund leaving UPS 100% responsible for my loss.

Tracking Status. Delivery Attempted??? I was home where I can hear a gentle door knock. Witnesses saw a UPS person come to my door then leave with the package. I saw the truck drive away. There are no stickers on my or adjacent doors. I am unable to find a way to complain to UPS.

My packaged was shipped from the company it came from on time and I was told I would have my package in 5 business days. My package did not arrive within those days but I was given a delivery date by UPS. I still have not received it almost 4 days later. I have called customer service 3 times now and they continue to give the same answer that it will be there shortly and that my package is in transit (it has been in transit for 4 days with no updates or whereabouts) but can't give me a date or time for when that will be or where my package is? They told me they forgot to ship half their packages last week so those will miss their delivery dates. This is ridiculous. It's been 2 and a half weeks longer than what it should have been and they still cannot tell me how much longer it will be until I receive it.

They were carrying my delivery around, passing by my address and never try to knock on the door or ring the bell, or call me, but they were CHANGING THE STATUS that they've attempted delivery - every time! I can say it for sure - I was working from home last month and never left during the day because was expecting my delivery. They were lying constantly that they are sorry and they'll fix the problem and call you first time in the morning and it took them a few days. The promised 3-5 business days delivery turned into 2 weeks delivery, and nobody cares except me, because I paid my money and want my package. 1 star is too much because I've got an impression that the service is dying and there are no people who're interested in happy customers or good reputation.

Never refer to anyone to use UPS, not even deserve to have 1 star. It take 9 working days to deliver parcel and worst thing was to notify receiver that delivery will be tomorrow tomorrow tomorrow which never end for more than 4 days.

My delivery from Amazon was delivered on December 5, 2018. We have a dirt driveway that runs about 300 feet off the road through some trees. Until now, my deliveries were always brought to the garage because we have adequate space to turn around. This package, however, was driven halfway down my driveway and then thrown into the woods. I had to search to find it buried in some leaves. Luckily it wasn't glass and it was only paper products but wow... Either way it's inexcusable.

How is this company even in business. It has receive such bad reviews from so many customers. I have not even one good experience with them. The carriers determine if safe to leave package in front of residence door when they have no clue of the neighborhood. I was told by their reps when I ask how was it possible a package is left at a door and no one is home. I am sure they have some decent driver who use good judgment but unresponsible one are the majority and they still get to keep their job. It was so easy to land a job with them. All you need to do is not care where you leave a package as long as you leave it anywhere and then lie. Good job UPS. You are the best.

I ordered a Christmas tree that was $200.00 but was on sale for $50.00 for Black Friday! I never received the package so I called UPS and the company that I got the tree from and they both said it was delivered to my house! And I never got it! Come to find out the UPS guy delivered it to my horrible neighbors next door and they took it and kept it! When I found out I went to their door and there was the tree I ordered up in their living room! I called UPS and told them what happen and they said oh well there is nothing they can do! The UPS guy said that he tried to talk to me about it and I was never home and that was a lie! Then now after they closed the investigation cause they said there was nothing they can do about it the UPS guy has went to other UPS guys and told them, "Yeah I took that tree to the wrong house and it was their neighbors that took it"!!!

This is the 2nd year I've had this problem but the customer service person I was on the phone with for 30 minutes tonight really seemed like he had no idea what he was doing and in no hurry to resolve my problem. My package was out, got delivery a week ago and then went back to the distribution center and has been there ever since. He talked to his supervisor which must have told him to call the manager at the distribution center and she told him it was on a trailer and scheduled to be unloaded and not guaranteed for delivery tomorrow either.

If the drivers don't like their jobs they should quit. We have the RING video doorbell and it records motion as well as rings and our driver doesn't even attempt to deliver the package. He comes to the door with the door tag without even attempting to ring the doorbell. Disappointing when you rearrange your schedule to be home to accept a delivery for a gift needed for the following day. Tried contacting their support and all they can tell you is where to go pick it up and not even address the issue at hand. I understand Xmas is busy for them, but perhaps UPS needs to implement a system where customers can rate the drivers and when you catch them red-handed not even attempting to deliver the small package, they should be made to come back and hand it to me personally.

I ordered a product online and was told it would be delivered by a certain date. I find out later through the tracking number that it will be delivered through UPS. I am concerned because they have a reputation for taking their time and not worrying about packages actually being delivered. I come to find out that they are not only going to deliver my package a day late but that they are not delivering it to my home but to the post office. Yep!!! They are dumping the package onto the post office who already picks up the slack for these lazy private companies. So I will not get my package until a day after that. The biggest issue is that I was supposed to get on a plane with the contents of the package for an early Christmas with my son. Well... I will have to send the package to him once I finally receive it but you can bet that I will be shipping it through the US Post Office as to avoid any more of this horrific service.

One of my dogs were barking at the UPS delivery person and the UPS driver proceeded to jump out of the truck, charge towards my dog and verbally threatens to kick him in the face. I have proceeded to file a complaint with his supervisor who is apologetic but I wonder if they will even initiate disciplinary action towards this very unprofessional and potentially violent driver. Please keep in mind this is a small (20 lbs) white fluffy dog, not a Pitbull or large aggressive type dogs and the driver is a tall, heavy man.

I sent wine to this UPS address to be held for me because no one was available at my residence to sign for it. After getting tracking notice that it had been delivered, I went to pick it up. They could not find the wine. They then sent me to a different store. They did not have it either. Then I went home to get my order information from the CA wine provider and called them. They then called UPS and found that IN FACT, my wine HAD been delivered to the original office where I went to pick it up. I went BACK to the original office to get the wine. They proceeded to give me all kinds of excuses why they couldn't find my packages in their (very small) store. So an hour after my runaround began, I finally had my wine. THEN they had the cheek to charge me $5 per box for "overnight storage". THIS is why I will endeavor to use only FedEx in the future. These people are clueless.

The GRINCH that stole CHRISTMAS!!! I never received my two packages that they say they delivered. It never happened because my husband and two boys were home. I have a Pitbull, German Shepherd and Pug. So just so you know my big dogs hate to hear the truck come down the street. I would have to say I never got the package. The 3 adults in the house did not hear the dogs bark and I sent them out to the front once the notification was emailed to me. However when they went out there my big package from Shutterfly was there. If a porch pirate took the "two boxes" why wouldn't they take the big Shutterfly box. I've lived there for 16 years. I've never ever had an issue. I'm so disappointed.

UPS delivery of needed medical supplies has been terrible this time. I am still waiting 9 days for an overdue delivery. The online tracking service tells me to talk with customer service which has promised 2 delivery dates which have not transpired. I was promised a call from dispatch which also did not occur. Although the first issue raised by UPS was an incorrect postal code which was corrected, this incorrect postal code has not prevented UPS from delivery of supplies on previous occasions. Extremely disappointed.

We moved into our home 4 weeks ago. Filled out change of address forms with all of our service providers, the United States Post Office, banks etc. I have been receiving my mail and Federal Express has delivered my packages. But for some reason UPS will not deliver. Say they can't find the address. Strange how everyone else has! I have had packages returned to vendors I ordered from and have paid for. Had packages left in an open field. I have 3 packages now that are who knows where. They have not been scanned again according to their website in over 4 days. UNBELIEVABLE.

UPS in Oshkosh Wisconsin had my package 6 days now. Every day says out for delivery. BUT IT NEVER GETS DELIVERED. I called them and they have every excuse in the book but nobody can tell me exactly where my package is. I told the customer service rep I could go to the bar and hire a bunch of monkeys that could do a better job. I was told by two different supervisors that the package was guaranteed to be delivered two days in a row and guess what I still dont have it. I wouldn't do business with them if I was a company. Customer service it's good. Drivers aren't good. If I could leave a 0 for stars I would. This happens all year long and nothing gets fixed.

Tracking status says held at UPS location for pick up by customer request (which I never requested). Decided to call and say I never made this request, rep kept saying I requested and just go pick up and was clearly unable to help so I requested a supervisor. She said she will have someone reach out within the hour but received nothing. Called back after 3 hours, second rep kept putting me on hold and saying she can’t do anything. Asked for a supervisor again and she put me on hold for 49 minutes. I hang up, call a 3rd time and representative who picks up says he put me on the “escalated line for a supervisor.” 46 mins later a “supervisor”- Lindsey or Lindsay says she will have another “supervisor” call me in the morning. Claims that delivery man had it on the truck for delivery and doesn’t know why he returned to location. The worst customer service. And I don’t give it any stars. I wish I could rate it 0.

This is the worst delivery service ever created. That is why I shop Amazon 98% of the time (so accommodating)! With UPS, it is all about them and never the customer. UPS wants you to take a day off work, sit around all day and wait for them to deliver your package. Will never deal with them again! I do not trust packages sitting around in my apartment building. Or, I have to travel after work, in the evening, to their facility, miles away or last, but not least, get charged an astronomical fee for a Saturday delivery or have the package sent back to its destination. I could not even get them to deliver the package in the evening, when I'm home from work. This place is so depressing and ignorant. My current work position is a contract position, when I take off, I don't get paid, but UPS will get paid for leaving packages, without your consent, only to get stolen!!

UPS one of the worst service, they keep lying to the customers, they don't care if parcel gets missing, they just keep saying "sorry". So they hire people just to say "Sorry". Unfortunately, some vendors still do business with this garbage UPS.

Hi, My name is Merlin ** and I own a company in Costa Rica. I normally use DHL and UPS not too often but I do. Lately we have been using more UPS than your competitors, however I am a disappointed with your overall service here. First you take the decision to remove my area for door to door delivery so I have to send someone to meet your driver. And last Thursday Nov 29th one of your CS reps from the imports package delivery calls my office and tell us that a driver has a package for us but asking me "how we can make the delivery..." (Your reps need to start proactively suggesting a solution like meeting the driver at a convenient point, instead of just saying flat out, "We don't go there," and staying silent like they don't care because it is our problem not yours... That's the first chance to improve for you).

UPS delivery is the worst. They put up updates and schedule a delivery day but pkg is never delivered and on top of the it messes with customers schedules for that day. Then the re-delivery day is posted and day come on a time the customer is not available so there it goes again ** with customers time and still no delivery. I ** hate UPS. I will never use this company for any of my services or recommend to anyone. ** them...

I’m tired of packages not being delivered when promised by UPS. Waited for a package all day Friday and it never came. On Monday I come to pick it up after receiving an email that the package was at the UPS facility and it’s not here. The package is at a different facility and now I have to return to pick it up. I lost half day of work for this. I’m angry that I consistently have to waste my time to dealing with this company to only receive terrible service.

I had a package of heart meds sent, guaranteed, that never arrived... oh, wait, they DID arrive but were stored on a truck (a day late, on Saturday) and couldn't be unloaded, even though they said "Delivery by end of day" on tracking. So, maybe they'll be delivered ONE WEEK LATE TO ANOTHER TOWN, since I won't be in the town they were shipped to, as I told them to begin with. UPS is a total Charlie Foxtrot.

I called to ask why they have a 5-6 day shipping guarantee, yet it had been 10 days since I ordered my item. They told me they had a late trailer. Apparently, their problems were now my problems. I spoke to a supervisor about refunding my shipping costs. They forced me to seek a refund from the company I bought the item from. The only person who didn't do their job was UPS!! I called the company who was sending my item and explained to them how UPS does not take responsibility or acknowledge fault for their guarantees being nicely worded lies, or their packages not arriving within the entire week they were supposed to arrive.

If it weren't for the supervisor in Romoland, I would give UPS a "No" star rating. I paid for 2-day expedited shipping and it has been 4 days since the package was shipped and no package. Two days it has been loaded onto the truck for delivery and at the end of the shift unloaded back at the Destination Center which is 10 minutes from my home. The driver spent 2-days with my package in his vehicle and did not deliver! This was a 2-day expedited shipping. No excuse for this kind of service. The supervisor contacted me and I arranged to pick up my parcel this morning. He personally, removed my package from the delivery truck and is holding it for me at this moment. I planned to give this parcel as a gift today. Cutting it very close. They have lost my trust at this point. The efficiency of a company starts way at the top! Don't charge for expedited services if you can't deliver in the time frame you provide.

First I get message my packages are out for delivery. Wait all day and night then it says it will be delivered next day which of course it was not. Then says receiver (me) requested it be held which of course I did not then it says requires signature and that I was not there on first attempt all on same day. Just minutes apart even though I'm sitting on the couch in my living room next to the door that they never came too. Seriously considering a lawsuit against them.

Can’t get them to give me a delivery time window. Asked to have package shipped elsewhere instead. They would do it, but only for an ADDITIONAL FEE. Asked to speak with a supervisor. They put me on hold for almost an hour and then disconnected the call as the office had closed for the day. If you want a delivery, you need to settle in at home for the ENTIRE DAY. Worst customer service EVER.

If I described even just this one experience it would be a fully novel of them being terrible. I don't understand why anyone would use this pile of garbage excuse for a shipping company. They don't attempt to deliver the package because it's "not safe" to leave it in the building (even though I was here and they made no effort to contact me) so they take it to a sketchy gas station and leave it there for me to get. Often they won't tell you that until they update the tracking 3 days later. You can't change a delivery location or even have them hold it at dispatch because apparently making a label doesn't mean they know where it is going. I really hope they got out of business. Soon. 1 star is too many.

I shipped a package with a picture in it, through the UPS Store located at 358 S 700 S, Salt Lake City. The package was damaged during shipping and returned to me. The store refused to submit a claim for the damaged picture to UPS Corp. I submitted the claim directly. I was told the store would be in touch with me regarding payment of the claim. The store never responded to my telephone calls, I had to go into the store when the manager was in. He submitted his paperwork later and UPS denied payment of the claim, even though I provided proof that the claim had been submitted to UPS and UPS had responded to me by the deadline. I've spent hours working on the claim. I was never giving the proper department or instructions on how the UPS Store claims work.

I was expecting a delivery at the end of the business day from UPS. The delivery did not arrive. I decided to call UPS 'cause I did not want to waste another day sitting at home waiting. I was reassured that the delivery will arrive next day at 10:00 am. Here I am at 10:55 am still expecting the delivery. Did UPS bother to call? Nope... so I called, again. What do you know? It will be delivered by the end of the business day. Let's see if that will happen. Second day home waiting on this package... pointless to reassure a customer and not follow through.

When I order something, I pray UPS is not going to be the delivery service. The US Post Office is better, and they're not great. FedEx is so much better. Just had a delivery not made claiming I'm not home. BUT OF COURSE I AM HOME!!! And no one rang the doorbell... And this isn't the first time this happened... Happens often!!!

UPS has always been horrible. Whenever I get shipping from them they always take much longer than said. I had ordered a package with 2 day shipping and it took 5 days for delivery. What's the point in ordering something and paying for 2 day shipping when it's not even going to come remotely close to what you chose. I will never use their shipping service again.

I chipped a TV and they take 258$ for shipping from VA to WA and I paid also insurance 25$ and when I receive my TV it was broken. 1000$ tv broken plus 258$ shipping cost and when I called some people hung up on me on the phone and the store told me it is not a proper package. It is not from UPS store and the insurance is not cover. I said, ”Why did you accept it if it not safe? Why did you take the insurance money if it is not going to cover anyway?” And I get nothing. No answer that what I get from truth. UPS company 1000$ broken tv and no refund is it fair.

I had some car parts being sent from Japan to the US through worldwide expedited. Usually takes 3-5 days. First UPS loses the customs paperwork and said I had to contact the shipper even though it was their mistake. Finally got it cleared up and delivery date has gone from Thursday to Friday to now Monday, it keeps sitting at each UPS location for 24 hours or more. Terrible customer service, no sense of urgency even though THEY messed up and a joke of "scheduled delivery". Never had this issue with FedEx or USPS, hope they go out of business.

Had a package shipped Monday overnight. Was scheduled to be delivered by 4:30 yesterday. 4:30 past I called about 7:30 p.m. and they said my package was out for delivery so I waited because they said they had until 8 p.m. to deliver it. I said, "Are you sure my package will be delivered within 30 minutes?" And she said, "Yes all packages will be out by 8 because we have several drivers delivering." I waited till 9 and my package was never delivered keeping in mind this was an overnight package. This morning I get up. This is today Wednesday November 28th and track the package again and it is showing that it will be here not today but tomorrow Thursday November 29th. So I call and ask, "How was my package out for delivery yesterday and now you're not even delivering it today but tomorrow."

UPS is so ridiculous, I requested my package to be held at a UPS access point because I would not be home. I planned on traveling the next day and needed the item. When I checked the item it said it was attempted but could not be delivered at the drop off, I called UPS and was told that the access point was full. This was after a runaround. I said, "Fine I’ll pick it up at the store since I have to leave the country the next day." These people refused to hold the package despite me saying I have all the necessary proof of ID. UPS customer service is incompetent and refuses to help their customers. I would never ship with UPS if I have a choice and going forward I am requesting that all my packages be delivered through another shipping company. I feel like they held my package hostage and I ended up leaving the country without the item. Shame on your UPS team.

Out of the last 8 packages I have had sent to me using UPS, 3 were delivered after 9 pm, and 5 weren't delivered until the next day after being out for delivery all day. I don't know what their issue is, but maybe they should consider hiring more drivers.

UPS delivered my Christmas package worth 8000 dollars to a house. Unable to get package back. They instead want to give me 500 dollars for their error instead of doing what’s right and refunding all the money for what they lost. My kids get no Christmas. The higher up and executives don’t care about their customers. I will not use their service nor will my family. When you lose a expensive pack tabs you’re at fault. You make it right, you have all proof. May your driver took package himself. Customer is sad. No Christmas. Hope you enjoy yours!!!

Amazon informed me there was a delivery problem because my address was incorrect. It was not. The driver was just too stupid to go to the correct address. After 20 minutes on the phone, and 3 hours wait, I got a notice that they had finally delivered the package. They had not. Upon arriving home it was nowhere to be found. A review of my surveillance video shows UPS never came, and delivered nothing. You are at their mercy, depending on how stupid or incompetent or lazy their particular driver is for that day and that area. Calling customer service results in promised callbacks, but not in the good actually showing up. It's a total debacle.

Paid a lot of money to ship some very important and time urgent documents from Washington DC to New York (200 miles away) using Next Day Air service, which promised my documents would arrive next day at 10:30 am. It's 2 pm now next day and I don't see any updates on the tracking site, and suddenly the estimated delivery time changed to the following day. Called customer service for an hour and they could NOT DO ANYTHING at all. Told me the package ended up in Southern New Jersey and is now on a trailer somewhere they can't reach.

Ordered a chair and an Xbox controller from Amazon. They were shipped together. Due to receive the items on 11/26. I check the tracking at 12:00 pm, controller delivered at 11:45 am, chair an attempt was made at 11:43 am but no answer. Well issue one right there. Call customer service, they said they would call the driver to tell him to pull the chair off the truck and I could pick it up at a store 30 mins away.

I ordered a package to be shipped to one address. My job made me move unexpectedly. I tried to get UPS to change the shipping with UPS MyChoice like they said. I tried logging in repeatedly. My old address was still linked to my profile so I updated my information. Unfortunately by changing my address like I was told I locked myself out of the old package. When I called UPS to try and get this fixed the first customer service agent refused to help and then put me on hold for 30 min before disconnecting. The next one said it was my fault and that there was nothing he could do to help as my account now had two address and would never be able to get access to the other package. It was my fault. I will never use UPS again.

HOPELESS. Waited all day to receive a large package weighing 55 lbs. Delivery was supposed to be today. After waiting the whole day, I receive an e-mail changing the delivery date to tomorrow, when I will not be home. VERY FRUSTRATING. TERRIBLE SERVICE!

UPS the shipping company has created an environment where they do not have to deal with their end customers. They dictate things arbitrarily to franchisees, are very difficult to reach, and have no way to register a complaint. They refer all complaints to franchisees, who must abide by UPS's byzantine and conflicting processes and arbitrary decision making. If something does go wrong with a shipment, as it did with mine, there are no recourses. UPS has literally accepted my claim and then 'unaccepted' it multiple times over nearly 3 months.

UPS are thieves. They "lost" my package. They then closed the investigation saying they couldn't make contact with me. BS. They sent one email this morning. I answered. They sent another email shortly after saying the investigation is closed because they couldn't get a hold of me. BS ** thieves.

I've been waiting on a package for almost a week. I have missed one day of work because I was told that it required a signature. UPS Stafford location is horrible. They hold packages, then blame the sender.

I spent more than a year making a large coffee table for my god-daughter for her wedding present. I disassembled it, paid for the UPS Store to package it and then shipped it from my home in PA to her home in TX. The experience with the UPS Store was just fine. That's when the problems started (with UPS shipping). My god-daughter was so excited to receive the shipment, only to find that the table top had been broken in half during shipping. Bad quality control certainly, but hey these things happen. Strike 1.

I got a text message about my delivery date. (11/24 - Saturday out for delivery at 9:28 am. Will be delivered by 8 pm, so I wait. Around 7:30 pm I get another text saying it will be Tuesday 11/27.) I don't know what to believe, I see why they only have a 2 star rating.

I called customer service about a package that said it was delivered on my tracking, but never was. The person I spoke to were less than helpful. When I asked to speak to the supervisor she told me no problem and “transferred me”. I waited on the phone for 40 minutes. I’m almost positive she just put me on hold. I always seem to have problems with their customer service. I have no idea how this place is even running. Everyone there needs to be retrained. I wish I could give them no stars.

I schedule an appt to have my package dropped off at 2 only to drive an hour home to pick it up and find out they came at 11:23. I specially came home to get it and leave for a trip. When I called the UPS number on the slip they said I had the wrong number. Why would they put the wrong number on their own slip? They said I’m in luck if I wait another 6 hours I may get my package tonight! What a joke!

I ordered a package to be delivered on Wednesday. It was misplaced and they found it and confirmed delivery on Friday. Then again Friday morning they misplaced it and now they don't even know when it will be delivered. This is my second similar experience with them in two months window.

I had a trap shipped 12 days ago. They lost it and cannot do anything to fix this. This shipment has now become a life or death situation for a pregnant Injured cat. I have to pay to overnight another trap (over $400) because of their incompetence. Absolutely no human contact or caring about this. Worst company I have ever dealt with!!! I called them 5 times and went there in person. They can't even call me back.

We had an international shipment coming from the UK. I had a difficult time getting to the "right" department, after three transfers and long placements on hold. I finally got the accounting department and told Anna the issue. Anna told me it was already paid... Great, I've wasted all that time!!! As I'm hanging up, she says, "Wait it was not paid???" Apparently, she had not read the notes. Just a real negative and degrading attitude. I'm frustrated and was asked to stay on the line for a brief survey. Anna did not hang up but just put the call on hold. I believe this is because she was rude and did not want me to leave a poor review. Which is what I wanted to do.

So the package I ordered was on the 7th of this month, it is now going on the 20th. I call UPS to see what is going on and they tell me there is nothing they can do and it's my mailmans fault it didn't get to our office until 2p.m, which was a lie seeing as it got at their office 4 days prior at 10:45a.m. I then said that, and the man on the phone was very rude and provocative afterwards, saying it is not his fault for me being impatient. Mind you I paid for express shipping and this being the 18th day since it was placed as "shipped". I don't expect freebies or whatever it is that a mail company could give for extended shipping. It would just be cool to not have to wait the better end of a month for a package that said it would come in two days and not be bashed on the phone and lied to.

If I could give zero stars I would in a heartbeat. Absolutely ruined my day and my daughter's birthday and they are rude and arrogant about it. They could care less what happens to anyone's personal belongings or items that are important to them. THEY COULD CARE LESS!!! I shipped my daughter's birthday gift from Greenville, DE to Southlake, TX and it is stuck "somewhere in Baltimore." When I was trying to to find out information, the store I shipped from as well as the service representative from the 1-800 number were both very dismissive and gave me "canned" answers to my questions. They don't care. Plain and simple. They could care less about me, my daughter, the gifts I sent her or anyone else. I know it seems like a little thing to them but to me, it was extremely important. I do NOT recommend UPS. Not one bit. Not ever again.

This is really unbelievable, UPS is the worst company ever. Why do I have to pay 18000php or almost 360 dollar to get the package for me. This is crazy. It was paid by the sender so why do I have to pay again?

I live in a small town and get the same delivery driver. She is efficient, friendly and a definite asset to this company. Most of the time the deliveries are around noon, so I am always home. I eat before that so my lunch isn't interrupted. She uses the buzzer to be let into the building, so packages are not left at the apt. door.

Had 3 day shipping. It never arrived. After 3 calls to the company, and 3 stories (lies) the package was lost. Now waiting over a week. Tried to file a claim, and because this company is crooked I can’t. They changed all the original dates so it looks like the package was just received from the purchase company. Too bad I have screenshots of all the original tracking. My advice is use FedEx or USPS!

This is my second experience with UPS Canada. Both time, the same story. I ordered some supplements from iHerb Canada but they were actually shipped from US by UPS. I did not receive the supplements and started tracking. I discovered that my package was in Mississauga for one week but I received no e-mail or message. I called Customer Service and they told me that they needed my Power of Attorney to release the package from Customs. I sent the power of Attorney immediately but even 7 days after, the package is still with UPS Canada without any news or date of delivery. Totally incompetent, unprofessional and lousy company. I will never deal with them even I have to pay double for the shipping.

For a company that is in the delivery business, why can’t they find addresses. USPS, Amazon and FedEx have no trouble. We get packages all the time from other shippers. Tonight we were advised our packages (2) were delivered. We checked both front and back doors. No packages. Went up to mailbox on street, 600 yards from house and there they were. If we weren’t home we never would have gotten them, someone on the street would have. This is how the Jacksonville UPS service delivers. We even received a UPS shipment, NOT UPS Surepost, in our mailbox. I thought that was illegal. What has happened with UPS. No wonder Amazon delivers most of their own packages. These shipments were from Costco and Amazon. Unbelievable.

I ordered a package for Halloween. It was delivered to wrong address because the driver did not pay attention to the address on the box and delivered it to a vacant house in which the package was taken from. I was supposed to receive a package today 11-15 2018 at 5:41 p.m. at the front door. Again package is not at my front door. I was at home all day expecting this package and to get notification it was delivered and I'm sitting outside at that time smoking a cigarette and no UPS truck anywhere in sight.

Wasn’t home (Tuesday) when they tried to deliver my shoes. Received a note on my door it will be delivered next day. Waited all day (Wednesday), shoes were never delivered. Call customer service that night. I was told they will be delivered next day. As of 5 pm (Thursday) no delivery. Called UPS, they have no clue where my shoes are. This is unacceptable.

Brown has never done anything for me minus lie to me, blame me, delay my shipping, hold my packages, and offer excuses. I will do anything to avoid working with this "company" ever again. When they delay my package they say things like, "According to our records you requested the package to be delayed." I took the day off work to receive this package, why would I delay it. Then they say, "With a town of your size sometimes we partner with the postal service if they are going in your part of town." This town takes 8 minutes to get across, SERIOUSLY? And did I authorize this additional delay? If you do business with them, and they give you a so called "guarantee date" always add 3 days to this date to avoid disappointment. And avoid this virtual assistant, it's limited to three options.

I shipped an item back and printed my own label and was charged one amount. After it was delivered UPS tried to charge me an additional 15.60. They said it was because the address was wrong (company that I shipped to has not moved in 40 years) so I called UPS and they corrected the billing. How many don't call? Be careful and monitor your credit card!

UPS was always a dependable company but this last time was a nightmare. I order a $1500 guitar from a company 200 miles from where I live. I instructed UPS to deliver it to our UPS store 1.5 mile away. They gave me a date of delivery. Well that date came and went and no guitar. I called customer service but that was a total waste of time. They could not even tell where my package is! They had a status of pending to the UPS store location when I check their site. Otherwise they kept telling don't worry it is either on a truck or waiting to be shipped out. The next thing I get is a call from the company I bought the guitar from telling did I not want the guitar? I said, "Yes I do, what do you mean." They said UPS just deliver my guitar back to the store!!! The owner is sending overnight FedEx and I'm getting accurate updates and it is on its way! I can't believe that UPS screwed this up so bad not to mention their terrible customer service.

I had to spend 1 hour travel today to track down a small package that should have been delivered to my door. The manufacturer had to sent me a replacement part for a furniture I purchased. It was tiny little screw less than 3 cm. I waited and didn't receive the item. I used the tracking info and was horrified to see that the item was delivered to an access point and that I have until the 15th to pick it up or it'd be sent back to the manufacturer. When I went to the access point, the guy at the counter was condescending, saying I should have been checking my tracking information all the time, when clearly UPS had failed to give me a notice.

Had a message appear when tracking an incoming shipment. It said incorrect address although the address on the label was right. Called them and agreed to pick it up myself. Went next day to pick it up. I was shocked to find out that they put it on a truck and shipped it to the so-called incorrect address. I called again and complained and asked them to forward to another address and paid the extras. Again they attempted a third time to deliver to old address. Called another time and I was told they were holding it for pick up. It appears the feedback/requests from customer are queued in a sequential way. The messages are dispatched late in the process. So they started processing my comments 4 days after the package was returned by truck driver following three attempts to old address. It has been a nightmare. Can't pick it up and can't get it to my new address. Do not ship with UPS. It is not flexible to do business with them.

I just had to write a review after having the last bad experience with FedEx I will ever let myself have. UPS is immeasurably, infinitely better than FedEx, and really any other shipping service I have used. I suspect the reviews are low because shipping is complicated across the board and also most people don't take the time to write reviews unless they are really mad. UPS is always competent, never lies about what's going on, and rectifies mistakes promptly. I always prefer UPS, namely over FedEx and USPS. I've even started to filter the companies I shop from based on if they contract with UPS.

Last week me and my wife and son traveled from Philippines to Thailand. When we arrived at the Philippines airport we realized we left my wife's suitcase at the hotel. There was no time to get it before our flight so we decided to go ahead and we will have it couriered over the next day. I called a friend I know staying in Pampanga, Philippines. He retrieved our suitcase took it home then called UPS. He filled all forms online and was told (online) that the pickup schedule was 9:00 next morning so he waited all day. No pick up the next day he called them direct. They promise to pick it up next day. When the driver finally arrived he was told he had to print out his application from the online process so they promised they will be back next day 9:00. He printed all the forms the next day. No show so late in the afternoon he called them up. He was told their truck broke down they will get there 9:00 pm that eve. still no show.

He rings at the door and then runs away every time like the door is contagious... and sends me a message that I was not at home that day so they could not deliver my parcels. Every time the same scenario... and when I complain and he comes for a redelivery he argues with me, raises his voice and tells me that he will not deliver my parcels if I complain. Well, I will complain because he is offering the worst parcel delivery service in the universe. Why I have never complained from Post Denmark, DHL, FedEx, DPD, etc... never, not once... and with UPS every delivery is a torture. From now on I will send a note to all my suppliers on Amazon that they SHOULD NOT USE UPS when they send a delivery my way. They will get the message :)

Nothing more to explain. UPS is the worst delivery service in this whole world. I was supposed to receive a package 3 days ago. I don't know what the hell happened, all of a sudden the package went to some other state/city and then again the estimated delivery time was increased by 3+ days. So far, the package has not yet been delivered. THIS IS NOT THE FIRST TIME THIS IS HAPPENING!!! WORST! WORST! WORST! UPS IS GOING DOWN THE DRAIN!!!

I sent a package to a client overnight and pre-paid for overnight delivery back. The package coming back to me was sent out on Friday for Saturday delivery by 10:30 AM. 10:30 came and went. Kept waiting for the package. I checked on the tracking and tracking indicated it was at the UPS facility about 15 miles from me. I suddenly notice that the delivery was for Monday!!! What??? I called UPS' 800 number. They said it would not be delivered until Monday and there was nothing they could do. So I said I wanted a refund since they can't deliver it as promised. Again, the answer was no. What?? I pay for overnight delivery, you can't deliver it for 3 days and now you're not going to give me refund??? What a rip off. I will never use UPS again for business or anything else and I will tell everyone my horrible experience at every chance I get.

UPS is in a freefall. You pay for a package to be delivered to a destination but they do not even try. No Failure to delivery note. Packages are placed on locations that seems to be operated by subcontractors for the receiver to go to pick the package. No first attempt, no second attempt, no third attempt to deliver. Contacted customer service and they had the balls to say that that is an extra service putting the package in a near location to be picked up. People pay for at the door delivery. In store pick up option should be free like Walmart, Home Depot, and Lowe's do. UPS never ever again.

We moved to the new house and didn't had a chance to change address on DL, ordered package and it's coming through UPS. I am not home (truck driver), my girlfriend isn't able to pick up that package since she needs letter from me, copy of my DL, 2 government bills, photo ID... Are they insane??!! She knows content of the package, has tracking number, and has a letter showing new address, and she is 21, but they won't give her damn package. Called them several times, and no solution. I am not gonna use UPS ever again, and I'll always suggest everyone to use other companies instead this idiots. WORST COMPANY EVER. ** UPS.

Sent a package to my grand boys in Canada for their birthday. The clerk in New Hartford, NY accidentally input the package contents were worth $1818 instead of $200. It is stuck in UPS customs owing $288. The manager at the store claims she fixed the problem but according to Canada it is not fixed. When I called to complain, the manager in NY stated “the package is in Canada and out of my hands, take it up with Canada”. So frustrating and no one to complain to or fix my problem. I have been on the phone every day this week. The package is not moving.

The delivery company that did not make attempt to deliver. I was at home for the 2 days when they claim they attempted to deliver, however, no one come to the door and I did not receive any calls. Escalated the matter to their customer service, only responded after 4 emails. When I called their call agents, all I got was a runaround that left me even more frustrated. Find other delivery companies that will treat you better.

I was supposed to have a package for my girls to give my husband for his birthday. It said it would arrive 4 days before his birthday, so I ordered it. The date changed to one day later (no big deal). It did not arrive on that date, so I checked tracking and they missorted my package and it ended up almost 17 hrs away from my home. Customer service was nice enough, but refused to fix the issue by upgrading the package and would not let me speak to the manager that made the decision. They are now stating that it will not be here until 4 days after his birthday. (We'll see if that happens). My kids are going to be heartbroken.

I waited for a delivery that did make it on the promised date. I then paid $5 to change the delivery date. The date was established and missed again. When I called Customer Service I was given all sorts of promises which, once again, were not fulfilled. I then asked the disposition of my package and was, once again, asked for $5 to change the delivery. I did not pay for the scam the 2nd time around. Terrible service. If I could, I would tell every one of my vendors I would not do business with them if they didn't find a better way to ship than UPS. Terrible!

UPS said that they deliver my package and also they attempted as well which never happened. I lost my package which cost $1600, when I called them they do not give me an answer. Indeed, this is my second time they lost my package, they lost before my new iPhone and they did not gave me refund because they claim that I did not insure the package.

Guaranteed delivery for a Saturday was a fail. Tracking showed in transit with a delivery time that had come and gone. No accountability within UPS for the incompetence they have. Basically saying "whatever". Will never use UPS again for my business.

Bunch of imbeciles. Drivers are incompetent and customer service are morons. None of these people know how to do their job. The tracking would say "attempted delivery" which was a lie. No one tried delivering anything, someone was home every time they "attempted delivery". Called customer service and they were utterly useless. This back and forth went on for 2 weeks until they finally "destroyed" my package when they failed to deliver it in the first place.

I ordered shoes for my boys that they really needed because the old ones they were outgrowing and worn out. I was supposed to receive them Saturday which was great because school starts back on Monday so right on time right?! WRONG! Because they sent the package to the wrong post office I will not receive their shoes until Monday evening. Only reason I found this out is because late Saturday I noticed they had not been delivered so I tracked it and found out myself. Very inconvenient and when something like this happens they should contact you whether you are signed up for notifications electronically or not. I am so annoyed at this point and is not the first time I have had an issue with them. They are lucky the store picks the shipping company bc if it were up to me it would be FedEx!

I'm writing this from my honest opinion. The UPS failed to deliver my parcel yesterday and left an info notice on my apartment front door which indicates that I can sign to allow the delivery person to leave my parcel in front of my apartment door on the next delivery day. In order to get my parcel today I stayed home all times and found that the tracking update says the receiver was not available at the time of the second delivery attempt. WHAT THE HELL? I stayed home this whole day and no one knocked on my door. I even signed on at the back of the info notice to allow the delivery person to just leave my package and go.

UPS has got to have the worst customer service I’ve ever seen. The driver drove by my house which is clearly marked. Only to say the address doesn’t exist. But I find out it’s more of it an it’s 5 o’clock story and he wants to go home instead of finishing the deliveries. Called the customer care line only to be told they can’t do anything, added to talk to a supervisor only to be hung up on 3 times.

I had a bed in the box delivered today. I saw the driver lay the box down horizontally in front of my garage. I asked him to stop leaving my packages on the driveway (facing the road) because people are stealing packages and I have hit a few coming out of my garage not seeing them... Before I could finish and state I can't get out of my garage if he leaves it there, he looked at me and said he normally leaves them on the porch, got in his truck and took off. If they can't handle properly delivering heavy packages, then they shouldn't deliver them. I had to call a friend to help me move the box.

Verizon chose UPS to deliver a phone to my elderly mother. The first delivery attempt was made on 10/23/18, but my mother was unable to make it to the door before the driver had left. I called UPS and explained that she was home, but couldn't get to the door due to her age. UPS was very courteous and responded that they would deliver again the next day, but there was no delivery window and they couldn't even tell me if it would be before or after 12 noon. On 10/24/18, she stayed close to the door and even placed her dog in the porch, to warn her of any visitors. She is positive that no attempt to deliver was made, but according to UPS, there was no answer. Since Mom is still very sharp, I tend to believe what she says. At 5:30 on the 24th I contacted UPS and explained the situation again.

I got up and sat in my front room all day waiting on my package. The home is a duplex that is not labeled. The time by and the packaged was tracked. The answering service said the package had been deliver at 10:40 am and no one was there. I was home all day. The driver went to one door and decided to leave a note there. I know this because I walked outside and saw the note on the next door. He should have had enough sense to knock on both doors. I called the center repeatedly and I was told the driver was gonna bring it back. I am very upset because the package was not delivered and the center lied to me. I will do my best to never use UPS again and I will tell all my friends and family not to use them either.

I have never had such a horrible experience with receiving a package in my life. I ordered something online and their delivery carrier is through UPS. I requested it be left at my doorstep, but when I got home I found that it was not. I called the customer service number and was informed that the driver “decided” he didn't feel comfortable leaving it. That's already an issue, because I don't stay in a bad area and if I REQUEST that it be left at my door then that's what they should've done.

I have used UPS many times over the years, I also have been using them less and less over the last few years! My worst experience was using them to overnight a food package around Christmas ($80 shipping) only to have it arrive a week later! Not even so much as we are sorry! Today I was expecting a much needed part for my vehicle that was another overnight package ($20+). I was told their label didn't have a unit number on it, so it couldn't be delivered. Why I don't know, my PayPal account that I use constantly does, it was used for this transaction. The seller sent me a confirmation of the order with the shipping address just as it should be! Again no apology, and a rather indignant "these are our policies for your safety" not even an offer of a partial refund or any type of compensation for any inconvenience.

Once again UPS fails to deliver my package! This has happened one too many times! They say the company is not open... mighty funny there was 7 folks here and the door unlocked so they LIED and took my pkg to the Post office. Told me I could go there and pick it up. I paid for the package to be delivered to my office not for me to go pick up! Over UPS! Drivers are useless!

I over put the weight and dimension of my package. I went to the UPS store to drop my package and found out I overput the weight and dimension of my package. The guy in the store told me that UPS will adjust the weight and dimension during shipping. But it never did. I called UPS to change it. It refuses to do so. FedEx always adjust the weight and dimension, and I had never had such a problem with FedEx. I will never use UPS again.

Hello, I am a young entrepreneur, (just turned 21) C.E.O. and Founder of a newly small business/LLC. I believe complaints are very serious upon any business structure. I'll been waiting about a week to receive some very important business files, certificates and forms from the secretary of State. I believed UPS would fulfill the task of safely transporting them to me. In result, UPS driver provides me another's mail after I simply gave them my ID via stating that my tracking number said today but he refused to look.

I am giving two stars because they do deliver. But there are a lot things not right there. I ordered a thing from Costco fairly big and expensive. And it comes with 3 boxes. Box 1 of 3, 2 of 3 and 3 of 3. The schedule delivery date is on Friday. And they only tell you delivered by the End of the day. (So means I have to wait from 8 AM till 8 PM) So, I have to stayed home for the package because it is huge. I cannot pick it up. And UPS came drop the packages on my porch around noon. I was like, ok I may go to work. That is the nightmare began. Only 2 Boxes. And I saw labels on them are 1 and 3. Cannot find the number 2.

I shipped a package national with UPS at September 29th 2018. After a week the package hadn't arrived and I had no message from UPS. After I contacted them they told me they didn't know where the package was and they opened a case. They sent me an e-mail saying that the package was lost and I had to open a case to get my money back. After I contacted them and asked them if I could get my postage fees back they said they didn't know. I said that I wanted to know beforehand. They said they couldn't tell me. To hell with UPS! So after my package didn't arrive, I had to contact them, they lost my package and they couldn't tell me whether I'll get my postage fees back? THAT'S IT! I WISH UPS WILL DROP DEAD!

I sent a package overseas to Thailand for $160.00. I made sure that I had everything paid for, because I was sending old but nice clothing/purses. When it was arrived they didn't notify the receiving party, and she only knew because of the tracking which stated it was still in customs. She finally contacted them, and she was charged the holding cost of $170 from UPS. In addition there were fees from Thailand customs. They were expecting the receiver to pay almost $300. This was for used clothing I was hoping to give my family members to help them. In addition I send family photos. I was forced to abandon my belongings. If I wanted it returned it would've cost me $225. What a rip off!!!

My UPS experience of customer service and local drivers who lie, knowing I had a package on the way I made sure I had 2 ADULTS at the house all day with everyone up from 8am until I came home at 4:30pm, then we had 4 adults while eating dinner with the dining room doors open so we could see the front yard and UPS. A notification came across that delivery had been attempted at 6:15PM and no adult was home to sign for this?? Lie total LIE! I called the customer service who tried to tell me it was attempted lucky I have security cameras and reviewing the film. I have no UPS person on video, I do have FEDEX and USPS bringing packages. on hold over 50 mins I was then told the drivers had gone home and they could not give me any information. But after a long debate said it would be delivered Saturday.

Where we are located UPS is to cheap too pay for a depot, so if I want my items, which the shipping has been paid for, I have to pay and extra $13. How pathetic! Now it’s sitting stuck at a depot over an hour away and it’s not possible for me to go get it. We are located in La Crete, AB.

Amazon promised or guaranteed my delivery to be on the 19th. 2 day delivery from Amazon. Ordered the product early on the 17th 8 a.m. Product was not shipped till 8 p.m. that day. When I got the notice the product was shipped it said delivery day was Monday because I had asked for a delivery change which I never did. At least that's what UPS told the Amazon agent I spoke with. I called UPS and ask them about the situation and the best they could do is ask me if I had ever had my package delivered to an access point which I had. But this one I did not make that request. He seemed to imply because I had done it in the past it must be that way presently. Now either Amazon or UPS is in my mind buying time to deliver at a lesser expense! Not a good practice for either business.

Expecting a package and waited outside for it to be delivered. I live in a place where’s there’s only one way in and out. I parked my car facing the one way street and waited. I got a Notification that there was a delivery attempt. No UPS truck drove past me. I went to my unit, no door tag or any notification that anybody attempted anything. This is a BS ** service.