United Parcel Service - UPS Reviews

Had item shipped to me. I use UPS a lot with packages, always do well. If problem receiving package they "UPS” take care of it. No questions asked. :) Drivers are always very nice. If package weight is large driver would offer to help with it bring in if I catch him when he is dropping off.

UPS is one of the oldest shipping companies. I receive majority of my packages from UPS. They always ring the bell and if we are not at home, they have even left a package at a UPS agent in the area, which was so much better than having to wait for the package to be redelivered. We usually always have the same driver, which makes a difference as well.

The deliverer is always so courteous. Our packages are handled with care. Although in a hurry, they take time to converse a little. Respect is key to success! I can trust that whether I am shipping or on the receiving end, my packages will be handled first class.

I most recently used the service to ship Christmas gifts. It cost $60 and took over a week to get there. Receiving packages from merchants is timely and good, but I will never privately ship through them again.

We had a driver that physically put his hands on me, shove me and then take a package that he had just handed off to me, out of my hands and back to the facility. I had contacted UPS that I had been having trouble with this driver for a while and they did nothing. I had video of the incident and they wouldn't look at it. Because I am the only one at the store, the driver has been allowed to get away with questionable behavior because there is no one here to collaborate the incidents. I asked UPS to have a different driver to come to my place of business and I still get the same guy.

No issues with UPS. I receive email when packages are delivered and they try to conceal smaller ones inside my doors. I've used this service for the past 10 years. They continue to improve with time. Kudos to UPS.

Driver very nice, friendly and helpful get the package in my door for me. Packages are always intact, not broken or torn. I am a lady of 65 years. They are always welling to take my return, they are on the time within the time allot.

I sent a large parcel with collectible figures in it 6 in total which they were to package in store from N.J. down to my home residence in Florida while visiting my father. I arrived home the parcel arrived a few days later and was smashed, and the figures boxes were crushed and damaged and one figure was not even in the box. These figures were all purchased new and were in mint condition and now they are not, since Dec 7th I am still waiting on them to process a damage claim. Over a month to process a claim for something they damaged, and an item they never packaged which in my eyes means they stole it, is absurd.

Ring the bell if person inside needs help to bring in a box then help them.

I generally use this company to ship because depending on the product being shipped the rates aren’t high. The expected delivery date is usually 95% accurate, the location of the UPS, and employees are personable and willing to answer any questions you may have.

I have found that they are not reliable with deliveries, and take extra days to deliver packages to my address, which they have been delivering to for 15+ yrs. They state that either my address is wrong or there is no such address. I have had the same address for 25+ yrs.

The packages always get to the destination on time and no damage. The counter service staff are always pleasant and answers my many questions. I have never had any problems with my deliveries to people or my deliveries to me.

I've always has great service with UPS. I receive a lot of packages and most arrive sooner than expected, in good shape also. At Christmas I had ordered a gift for my daughter that turned out to be too heavy for me to get down 2 flights of stairs so I thought I'd try a UPS pickup. It turned out that I can do this without a fee. Fantastic!

I trust UPS... I've used them many times in the past & have never had any problems. I like that I can track the delivery. I also like the fact that they have a local store to go to even on Saturdays to pick up or send out deliveries. You can also ask to have your deliveries sent to the store instead of left off at your door step... So no worry of someone stealing your packages. Easy in & out.

UPS refused to deliver my packages to my front door (3rd floor apt. Bldg.) They attempted delivery to the mgrs. Office but when the office refused, the driver then took the packages to the UPS drop point, some 5-6 miles away. Unacceptable!! I had to return twice to the drop point to pick up a package that was supposed to be there the first time I received a notice. UPS really disappointed me.

I have had excellent results with UPS; however when they partner with USPS in final delivery there is considerable delay experienced. My recent package stayed at the San Antonio transfer station location before USPS accepted it into their tracking system for final delivery locally.

UPS is not consistent in delivery times or delivery personnel, therefore, it has a who gives a care attitude seemingly. If I have a choice when making a purchase I choose FedEx, otherwise I purchase through Amazon who has their own service.

We had a driver drop off a tv in the rain at my daughter's home. When he came to pick it back up he never scanned it in system. So company was not sure where the TV was. Driver said he forgot to scan the pickup for return. In my town we have a better experience with our driver. Same state could be a location area problem. UPS doesn’t ring or knock on door when dropping off. Their prices are way too high.

They don’t care how your packages are treated. They lie about when they are deliver and document handing the package to someone. A lot of times you don’t even get your packages. I have had to deliver packages to addresses myself. They and most of the other companies are horrible and don’t care about their deliveries.

UPS lost a huge box with a drum stool, a winter coat and 2 music stands. The delivery information was incorrect and it never arrived. The tracking process was nonexistent and the package has never been found and UPS could care less. Customer service is inept and not given the tools to help.

UPS is extremely efficient until my packages have to go through the North Houston facility. That's where my packages stall and sometimes get lost. I'm waiting on a package right now and as soon as I saw it had arrived at the North Houston facility, I knew it would not arrive as expected and I was right because it's delayed two days now. Over the holidays, I had a package lost. It's ineffective all year, not just the busy season.

Expensive and slow delivery. Long lines at the post office. Packages arrive dented and sometimes the items inside are damaged. Packages take longer to arrive than stated. Packages are frequently left out in the rain unprotected.

They broke my last 6 shipments, drivers are rude and insensitive and can't follow directions on the box. If it states leave at front door and knock, follow directions. Don't take the box somewhere on the complex. I can't go hunt it down constantly.

I have never had trouble with the company. I started using them when I started school because I could my school books cheaper through Amazon.

UPS used to be the gold standard for shipping, in my view. However, when there's a glitch, they seem to get caught up in their own internal processes instead of solving the problem as viewed by the customer. For example, I had a package that was being sent to be held for me at a regional UPS center because the shipper couldn't recognize my address. I also asked if it could be sent to a closer Walgreens for pickup rather than the UPS center. They said it could, and I said I'd let them know if I wanted to do that. A couple of days later, I saw via the tracking info that it was waiting for me at Walgreens. I never requested that, I simply asked if it was possible. If I hadn't proactively checked about it, it would have been returned after sitting there for a few days.

Amazon shipped pkg. to Park City UT. Tracking showed delivered on time, driver release, at 12:30 pm on Thurs. 1/3/19. Recipient did not see package until after 8 pm the next day. We assumed it was stolen!

Dependable most of the time, lost the packages few times over past years but such problems also happens to other carriers. Use their ground service 90% of the time, feels more reliable than postal service. Damage claim process needs to improve.

The last package I sent via UPS was received only one day later; 4 months ago I sent a package to the same address via USPS, it took 5 days. I don't send a lot of packages, but I will definitely use UPS more often.

Always on-time with their deliveries. Their application in which they provide me to track any package in their system with my name on it, is great. They leave the package where it is not visible to porch pirates.

Great service, never had a problem with them. Once in a while a couple of neighbors had our package because left at wrong unit number. Otherwise they let us know if rescheduled or when delivery was changed or running late.

My dilemma, and my frustration with UPS is beyond describable. Jan. 17th my package was meant for guaranteed delivery. I however received a notice slip saying my package would be available for pickup the next business day after 1 pm, at the UPS access point- Langley Stop N Shop. I went next business day, and the next following three days to confirm if my package arrived for me and was not. Finally Monday after work I came home to another notification slip saying my package had a final delivery attempt that was missed. I was confused and frustrated because my package was meant to be at the UPS access point for pickup.

I've always used UPS. Their cost is fair. Their delivery and tracking are excellent. They pull up on my street, blow their horn and put package by front door. I like the horn signal that they are at my house. It's a heads-up and my package doesn't sit out side unattended.

The driver left my package right in front of my front door and someone took it. He/She could have put it to side of the door. I understand that sometimes they have no choice but some times they do.

The driver left our package at the wrong address. We called to complain. He told us to retrieve it ourselves. He never did get our package to us - ($200) package to be exact and UPS doesn't care, to this day it was never made right with us - worst driver ever.

They couldn't find my address, even though they had my phone number. Tracking was impossible, the tracking so site was cumbersome and difficult to navigate particularly for someone who is mildly disabled.

Our regular driver will leave our packages on the porch if we are not home. I’ve seen others just dump the package anywhere. It is somewhat hard to deliver on very hot days in our city. We provide a cool bottle of water when necessary.

We live in a very rural area and it must be a nightmare to try and find addresses. Most of the drivers are very keen and studious and usually we get delivery on time even when we're not home. They have been known to leave packages over our fence and under my Jeep and around my dogs.

Parcels were left outside gate where anyone could grab them! This was the second time this has happened. Very irresponsible. There is no driver option listed for driver to leave parcels inside gate.

Coat over 100 dollars to send three packages two weeks before Christmas and the gifts only cost the same. I didn't need it to be there fast since I had plenty of time but didn't want to wait at the post office. I was paying for convenience. The whole time in line this woman working complaining about how she hadn't had a bathroom break all day and nobody to help her to everyone.

Recently ordered at part from a company in Hialeah, Fl. They shipped it via UPS. UPS sent it all the way up to Orlando and turned it over to the USPS. The USPS shipped it back down to their distribution center on Opa-Lacka, FL for delivery to West Palm Beach. By the way, Hialeah, Fl is the next town over from Opa-Lacka, Fl.

I usually mail some of my clothes to my destinations when I travel. A little bit more expensive but they don't have a gorilla in the back who throws your boxes around and "accidentally breaks" your luggage and then some things are always "lost" forever. I've lost solid silver rodeo belt buckles and other expensive to replace items with the airport handling of checked baggage, that you pay for! UPS usually delivers my clothes and quality items in good shape and nary a loss. There was the one time a box of expensive things broke but all my things were still there. UPS drivers are always friendly even in horrible weather.

Frequent problems with deliveries, they expect you to go pick up stuff instead and will try to tell you that they "attempted delivery but you weren't home, or the "business was closed", etc. When clearly that is not true.

They consistently refuse to leave parcels on our front porch. Several of our parcels have been ruined as a result. We have tried calling to complain, but they make that so difficult it is almost impossible.

After numerous attempts to resolve continuous issues with United Parcel Service regarding reimbursement and compensation for stoppage of deliveries, held deliveries, and loss expenses for incidental damages, the company has refused to negotiate or take accountability for their lack of service. There has been several phone calls, Better Business Bureau filings, and in-store attempts to address issues related to this inconvenience. Delivery interruptions occurred between 11/2018-1/2019, but was assured future issues would cease. However, the loss occurred and undue stress regarding these issues is NOT resolved to me, the paying customer. I will discourage any reputable company from conducting business with the offensive and unresponsible company.

UPS driver knocked ONCE. When I got to the door, they were gone with my package, left a note saying it would be at the nearest UPS Store. Called customer service to get the package re-delivered, customer service rep was VERY unhelpful, kept putting me on hold. Without even saying, "Give me a sec," overall experience was extremely unprofessional and annoying.

UPS is always on time, on the day they said they were going to deliver. Sometimes my dog food that arrives in a box, would end up crushed on a corner. Yes it’s dog food, and the cans were okay. So no big deal.

I had a package delivered the other day I was not here and UPS did not leave it like they normally do. Now I have to go to the center and pick it up which is out-of-the-way. In most cases they either leave the package here or bring it back the next day. There is also a lady in the office downstairs which accepts packages.

Lost my parcel after leaving a notice saying no one home. I signed the waiver but he never came back. Claimed he came twice but no footprints to confirm that (snowed every day). (Hope he enjoyed my wife's X-mas present.) Took me 12 hours of phone time to rectify (unsuccessfully) and in the end I had bank reverse the payment as I had used my bank Visa. Those 12 hrs had me speaking to Mexico, Toronto and Malaysia with much frustration. They insisted that I remit a copy of my paid invoice but naturally that was in the shipment so compliment was not possible.

They deliver the packages exactly base on delivery tracking time. Hi hi honey can be seen online. Also if no one is home usually the box is out of the sight which can’t been seen when people drive by.

Having worked for UPS, I know pkgs get handled roughly, but in Bartlesville, when I mail at there local store, the people are friendly and knowledgeable. You hand them your pkg and they handle the rest. It is almost too easy.

I find the customer service at UPS not up to par. UPS is expensive and they do not provide the customer service they should. I had a package that was never delivered and was insured and I have been waiting for months for reimbursement. Drivers are overworked and poor conditions.

The only problem I have with them is their hours of operation. I like early hours as I can't go later due to work and they don't open on Sunday nor until sometimes 08:15. Otherwise, they are friendly and knowledgeable.

We have local UPS shipping store & ship things out during year & Christmas presents & never had problem on my end or for recipient that I know of —works for me! Never had any problem I’m aware of & I can always track my packages with their tracking number so I personally never had a problem w/ UPS so I always use their service.

They have been delivering my packages to the wrong address for years. I have complained to this co. and nothing was getting done about it because they just didn't care. UNTIL I went on Twitter. "Hopefully" something will get done about this. The jury is still out.

When they finally deliver the package, I have to look all over for it. They leave them under trees 300 feet from my house. In the bar ditch. Anywhere it is handy for them. I have complained, but it does no good. They say that it is on the porch or that there is proof of delivery. Not true.

Mailing cookies to the west coast, we first went to US Post Office - even though it was three weeks before Christmas, even their fastest shipping would not arrive at the destination in time, although they were cheap. Next we went to FedEx and nearly fainted at the cost - over a hundred dollars to deliver the cookies. We went home and ate some cookies to comfort ourselves. Then we went to UPS. The price was reasonable, under $30, the delivery was slow but the cookies would arrive before Christmas. They did get to the destination on the day expected and they were in PERFECT condition, so except for the extremely (I thought) slow delivery time, I was quite satisfied with UPS.

My daughter's Christmas present was delivered to the vacant house next door, where left undiscovered for 24 hours, it was ravaged by animals (food inside). I fought for two weeks with the customer service department to even open a claim. Then the driver went back to my daughter's house and picked up a package delivered by another company. She discovered the package wasn't delivered and contacted the shipper. Then one week later, he dropped off the package picked up in error with a damage label on it. Not once did any individual I spoke with at UPS admit their error. Finally yesterday - after almost four weeks of communication - they approved the claim. Horrible experience overall.

Ships on time. Always left near door or dropped inside accordingly. Nice friendly drivers. Packages are always in good shape. UPS is my preference. Knocks on door if not open. I really appreciate their service.

I am in the process of moving from Fort Lauderdale, Florida to Portland Oregon. Since I am not immediately sending furniture, etc, I am shipping several boxes with household items. I researched other less expensive methods such as Busfreighter but due to online pictures and reviews, I decided to go with the more expensive route, UPS, thinking my shipments would be handled with greater care. Unfortunately, my perception of UPS was wrong. Most of my boxes arrived tattered and torn... No better than the pictures submitted by users of Busfreighter. My shipments arrived over a 3 day period.

So Saturday my package was sent overnight from New York. I am in Los Angeles. It contained my credit card. It showed it would arrive Monday. I paid for hotel and waited. It's Wednesday and still not here. Package was showing 2 locations in NY and Kentucky. They blamed bad weather. Then they said I am confused.I showed them recipe. Bad, not reliable company. Do not use for anything important.

I rate my experience with the UPS store 2392 NO STARS. I called the UPS store # 2392 located: 6366 Commerce Blvd Rohnert Park, CA 94928. Called at 4:55 pm January 22, 2019 Tuesday. Spoke with Manager ** over the phone. I asked for a price on printing three black and white sheets if I were to email her and have her print it for me. I was told from ** there’s a $2 computer charge and for however much the printing is. I was in disbelieved and had to reassured I was hearing it correctly and repeated it to her and she repeated back to me. After I had turned over to my significant other and told him “that’s ridiculous”, ** hung up on me.

UPS always delivers to our address when USPS won't. Always on time and friendly drivers willing to go the extra mile. He literally ran 3/10 mile down our snowy road to make sure a Christmas gift got here!

UPS drops the ball when they transfer off packages to USPS. This always adds 1-2 days delivery time. If UPS is over burdened, they shouldn’t accept the package. Specifically, this relates to Amazon packages.

UPS is consistently timely and places packages out of sight from the street view unlike other carriers. I appreciate the condition of the items and the condition of the boxes - have never had any damaged or broken items shipped by UPS.

There is no comparison of UPS versus any of the others. Over many years of shipping, both commercially and personally, UPS has improved constantly and provides accurate, updated information on line instantly, follows up and is dependable with careful handling a bonus.

Purchased item from macy's.com ten days ago. Have not received it as yet. Tried to contact Macy's and UPS, keep getting error message on both sites when I put in order number of tracking number! I will never buy from Macy's again.

It took 4 days to accomplish a "next day" pick up transaction. The first time, on a Thursday, the yahoos put the shipping label in the mail box up the street. They were supposed to "pick up" the package. Then when they finally showed, on Monday, with instructions where it would be... they went to the wrong area. I missed 3 days of work due to UPS idiots!!!

UPS has always been extremely friendly, extremely helpful, and I’ve never felt ripped off by the cost of the shipping. The people who delivered to my house are wonderful. They are very good about watching for dogs and kids and they get to know the family that lives there. I really like this company and will continue to use them every chance I get.

I use UPS thru the UPS store on Preston at Frankford... do a great job! Have good suggestions, honest and friendly and cost effective. And, you do not have to wait in line. Keep up the good work.

This last shipment which was around the holiday it was on time as told and it needed a signature which was given which I was happy. They rung doorbell unlike FedEx, and United Postal Service. United Parcel Services has really gotten better over the years with and my merchandise was not damaged at all, just want to I give them a a++++++ rating.

This company has said they tried to deliver packages when they did not. Just recently a package that was due to be delivered on Jan 5 was returned to the original location by the 8th. No one tried to deliver it. We have a ring doorbell which records the deliveries and no one came to our door. When we reported this we did not get a call by the supervisor as promised.

I am disabled. UPS leaves packages in unsafe parts of my front yard. They come after I go to bed. Packages are delayed often. They place them blocking entrance and egress of my front door and are a fire hazard. The 800 number is not helpful because deliveries are managed locally and management is as bad as the drivers.

I feel this company should allow for alternate delivery sites for the receiving parties. This would eliminate packages from being left in open spaces. Due to the rash of missing or stolen goods, allowing a customer to choose a UPS store as a delivery site, would change my overall grades to excellent. The delivery personnel are very professional, yet delivery times vary so much, it is impossible to always be home to wait for a package within a four or five hour window.

Last parcel I shipped UPS wanted $49.00. Took it to FedEx. They charged me $36.00 plus the large box I sent was there in two days. The last box that was shipped to me by UPS stated it was on the truck to be delivered but was not dropped that day, they said because of weather (weather was 50° and sunny) so when I checked it was still on the truck and just did not get delivered. My daughter's company also stopped using UPS due to late parcels and high prices. Really use to like UPS but service is down and prices are up.

Daughter still hasn’t received packages sent week ago, price was 47 dollars for two medium boxes- outrageous. I will be looking into a different service, it is unfortunate that our postal system has gotten this bad. Only good thing was the workers who are amazing, but they have no control over the system.

My delivery window was from 930 am to 130 pm and it's 5 pm no delivery. I contact them. They say that's just a guideline. But being off over 4 hours I dont consider a guideline. I have to sign for this package so I am stuck at home waiting for it. They now tell me by the end of the day. They are incompetent and liars.

Ordered a package from Best Buy that shipped all the way from Minnesota. Arrived in state, then was inexplicably transferred to my local post office for delivery. This caused a three-day delay in my delivery time.

As a small business, we ship items all over the USA, and UPS has destroyed so many items over the last 5 years. You know it's bad when every UPS driver you encounter tells you to NOT mark "fragile" on packages because that encourages the warehouse workers to manhandle the box. We've filed a police report for an item that was stolen by a UPS driver, after the insurance claim was closed 3 times from within to cover it up. Don't bother purchasing the insurance as they don't honorably inspect the item and will make-up reasons to decline the claim so they don't have to pay. Finally, and probably my biggest complaint is that now one must pay nearly $5 to get a signature upon delivery, which used to be included in shipping costs, and it still is with FedEx.

Almost every delivery I get with UPS is either lost or missed the delivery date. Even if I pay extra for guaranteed delivery by a certain date that date is missed. No more dealing with UPS. I'd rather deal with the US Postal Service or FedEx.

When I placed my order it was being shipped by UPS then on the day it was originally scheduled for delivery it now says it was handed over to the local post office Tuesday morning at 7 am. It is now Wednesday evening at 5:45 pm, still no package and still sitting at the post office. Great service haha.

Had a package sent, someone returned it back to vendor without my permission so I had another sent by the vendor to a different address where my recipient would be. As this was an EXTREMELY critical item (aircraft part, with AOG), I have a duplicate order OVERNIGHTED! NEITHER package made it and they had every excuse in the book. A YEAR LATER, they are still hounding me for money after trying to BRIBE me to pay them and they would issue a full credit if I gave them all my FedEx work. You just can't make this stuff up.

I greatly enjoy the convenience of locations, friendliness of employees and the speed and reliability of delivery. USPS always has convenient locations, I like that they offer passport services and the good old fashion way of buying stamps and boxes at the post office vs online or printing from home. Staff are always helpful!

Always polite and on time, they have been great! I have seen them come about 6 o'clock and use a flashlight to get to the porch because our driveway was very wet and they had to park at the road. Always a smile and thank you!

Have been very happy with UPS over the busy holidays. Try to put the package in a nonconspicuous place at the door. Rings the door bell when package is delivered and get messages on tracking my package. I have no complaints.

UPS is certainly better than some, Amazon anyone? The things I dislike about UPS are it takes forever to receive a package and it constantly seems to be making up decisions on the fly of when, and who ultimately delivers at the end, UPS or USPS. Then when it finally arrives, they don't announce they are dropping it on by a doorbell or knock. My neighborhood is notorious for porch pirates, and since a lot of the time I am home when it arrives, I want to know immediately.

I usually use UPS for convenience in shipping pkgs to my son in Colo. A few years back my son did not receive Christmas pkg from me. Broke my heart. Tracking pkg showed driver delivered pkg to another address (nowhere near my son) and signed it had been delivered. Gift box included personal items, pics, etc which were irreplaceable and the person who incorrectly rec'd the pkg refused to return it to correct address. I did receive insured amt from UPS and driver was either fired or suspended.

Throw and break packages, leave in rain puddles, rude delivery people, do not follow written delivery instructions, not reliable, change times and delivery dates frequently, not courteous, will not dialogue with customer.

UPS takes good care of my packages and I really like being able to track a shipment and receive updates. Tracking information is accurate and I am alerted as soon as the package is delivered. This really assist in avoiding package theft.

Many deliveries are not on time, at times UPS could not find the address that packages are addressed to. Twice, UPS wrongfully assumed the addressee had moved and incorrectly entered this into their system, causing aggravation and up to an hour spent on the phone to correct and have redelivered. I am understanding UPS is franchise operated and does not have appropriate training in place for its drivers.

Dumps my packages anywhere even a block away... consistently poor service. I’ve now asked Humana to use FedEx since UPS has more than once left my $1,890 medicine at different addresses. The medicine has to be kept refrigerated so this is a huge mistake.

I like that they ring the doorbell after delivering a package, so I can bring it in right away. Also, if they don't see a car in the driveway they put it where it is difficult to see from the road. Great company!

Always fast, always on time, use every month, best way to ship. IS A DEPENDABLE, ACCOUNTABLE SHIPPER. Way better, way faster than USPS plus their tracking is very accurate. I never use USPS unless it is an item I bought that has free shipping (USPS) and that usually takes twice as long.

We had 3 packages shipped from UPS store in NH to our Florida address. 2 arrived. The third package was hijacked to an Amazon Distribution Center in Hebron, KY. I watched the tracking as it left Lakeland, FL and made its way to Hebron, KY. I made several calls to stop it, but was told it was being returned to shipper and only the shipper could make the change. At each of my attempts I was told someone from UPS would be calling me and that never happened. The UPS store I shipped it from made attempts to no avail. UPS was unable to get the package back from Amazon. A claim was filed and I will get $100 + shipping costs which does not cover the value of my clothing. This to me was more than a lost package because that package was hijacked and I find UPS lack of concern unacceptable.

I shop online a lot. I have packages coming to me almost on a daily basis. I have lived in my apartment for 10 years. We have lockers for our packages to be left there safely. But, still the unhuman delivery personnel would do whatever they desire with the packages. Leave them in the lockers, not leave them and take it back, leave them behind the door for the thief, make up “a signature req” note, take the package and leave it for pick up without letting you know and then return the package to the merchant, give false delivery dates... And the “my choice” ugh... Useless tool to waste your time. Customer service is the worst in history. Why? Why such company should even exist? Only if I had power! I would fire the runners and all the employee of the company and close it down forever.

I don’t recall UPS ever letting me down. They just delivered my new Apple MacBook and in spite of their sweat and blood to cover their grueling route, the young man smiled and was very professional in asking for my signature. UPS is my favorite shipper!

For the most part, I can count on UPS for on-time reliable service. They did destroy one package which needed to be returned. A few times, packages have been directed to the wrong address/State. I still prefer UPS over FedEx.

A lot of boxes are damaged when received, shipping rates get higher all the time, charge for picking up a prepaid item being returned unless you can get a driver to take it. Delivery timing is becoming a problem also. I get one delivery date and then it is changed for some unknown reason. My delivery person was recently changed and the service is notably gone down.

Shipping on the website is super easy. I love that they have pickup locations so close to where I work and live. Whenever I have gone into the store, they are friendly and can help with anything. The shipping pricing is lower than the competitors.

Without fail, 'my' UPS driver (same person for the last 6 years) delivers everything I order always between 4p and 7p. Heavy? He brings it inside. Personable and professional? 100% handles with care? But of course!

The only problem I have with UPS is actually a current one. I have lived at the same address for almost 13 years and have received many packages from them. I was expecting one yesterday and it did not come so I went online to see where it was and it said that they could not validate my address and my package would not be delivered. I was actually shocked so I called the facility and the lady I spoke with said I could come to the facility and pick it up but only between 4:00 and 7:00 which, unfortunately doesn't work for me with my schedule.

I do a great Deal of shopping online, therefore, receiving and returning packages is the norm. UPS service is dependable, you also get a tracking number and updates if you wish, on your mobile phone. I find that this service suits all my needs.

My last sale through Amazon, which Amazon, said was an 8.00 ground shipment through UPS, and is what they paid me wound up costing me 36.00. The USPS, on the other hand, would have charged me for Priority 2 day shipping only about the 8.00 I was paid so I called the UPS company and complained to them that Amazon, said it was supposed to be 8.00 not 36.00 and I was told that they would reimburse me the difference but after 4 more calls politely asking them why they haven't done it yet, they told me flat out too bad, they were not going to reimburse me. Also some of the packages I get delivered to me banged up showing that they were not careful with them. That said I try my best not to use UPS.

The driver on our route is excellent and he makes all the difference in the world. When he is out, the service is about the same as everyone else...not great. Packages are often delivered to the incorrect address etc.

This company should be put out of business. The only good workers that they have who are not lazy should be send to another carrier company. Believe me when I tell you that I pray for another company with good customer service to put them out of business. It will happen there is always someone out there that will profit from their negligence, poor customer service, and laziness.

Have used UPS from ohio to florida, dependable, fast, good people. Love their web info, tracking is great. Helpful people at ups stores when shipping items are purchased. I highly recommend using ups for your shipping needs.

They do not cover packages when it is raining outside, the least they should do is ring the doorbell! If they see lights on in the house, ring or at least cover the package with plastic bag or return the next day.

We shipped Christmas gifts via UPS this year. We were very happy with the prices we received online, was cheaper than prices we'd received at the store in previous years. This ship time was accurate and good. Liked the delivery notifications we received. The only thing we didn't like was that they didn't confirm the price at the store. We thought they would check the weight and dimensions to make sure we did it right. I think more instructions on the website of how to accurately measure the dimensions would help. Like if the box pooches out in the middle, do you measure that or from the corners? And do you round up or down? Altogether, a very good experience and we will use UPS online next time.

I've lived at my address for 2 years, I had a few hiccups the first few packages that were delivered to me. After that everything was smooth. Starting August 2018 they cannot get a package delivered to my address without sending it back to the sender. I've been the center tries again to send it to me. Sometimes for instance ICD took 12 weeks to get to me, and in this example the CD its original ship from origin was only 10 miles from me and UPS could not get it to me in less than 12 weeks. Now I have 20 packages coming to me for my company my job and I can't seem to get them to me. Calling them is no help. This is a self destructing company. I cannot see how they are staying in business and everybody in my neighborhood is experiencing the same thing. Not getting packages delivered from UPS. Oh, and my neighborhood is probably + 75 homes.

We have the same UPS driver. He is very professional, and polite. He will leave a package in a safe place if we are not available. If the gate is locked he places items in plastic bag and puts it over the gates.

I ordered a Galileo thermometer from Amazon. It was broken on arrival. I sent it back - UPS - and it took 2 weeks. I reordered another Galileo thermometer and it came shattered. Are they throwing these things around? I will never order another Galileo thermometer again.

I have lost packages because UPS leaves the packages in the entrance where anyone passing by can take them. I have reported this in the past to no avail. I have left them instructions in written and posted note on the entrance door and are ignored. Other times, I may or may not receive a text after the package is delivered stating "packaged delivered ", this worries me. Then I rush home thinking they left the package in the entrance and find out they instead, left the package in the rental office a block away. It makes me not want to order online and have things shipped.

The week of Xmas I received a delivery at 9:30 pm and I left instructions to leave on my back porch and both was left on my front porch. I asked to send it to a Walgreens store and it told me that it was delivered to the alternate site but was brought to my house.

I was charged a rate higher than the actual weight. I presume this based on volume and not actual weight. The rate I paid was for a shipment to arrive in 4 days from the Detroit area to the Chicago area. The parcel arrived the next day and in perfect shape. I guess I just don’t understand the rates.

The two top carriers (FedEx & UPS) have such bad delivery service and timing that it makes me to want to make for local purchases. Even if I have to pay more or go a little bit further for local purchases in order to not deal with shipping. There was one time that I ordered something small (6”x4”x4” package) from New Jersey to my residence in Albuquerque, New Mexico. The package went from New Jersey to the Denver, Colorado area. It stayed in the Denver area for 4 days going from one suburb to another suburb (around Denver) before it finally made way to Albuquerque. It arrived late. When I called to ask why it did not just make its way from the Denver area to Albuquerque, I was told that it all had to do with Logistics and that is how Logistics works. I told them that they need to change the way that they do things.

I try to use any one but UPS. It may cost more but usually the boxes doesn’t look like they have been kicked and stomped on. UPS is too big and they never are in the wrong. They always blame it on the shipper that their packaging wasn’t good enough. Had an item shipped thru UPS and yes the shipper over packed it and it still showed up broken. UPS told me to go pound sand.

I’ve been impressed by their professionalism and their quality of customer service. The ease of service at their stores is excellent. They also very much provide all of the shipping tools and things that you need. I'm overall pleased with the work of UPS.

I try to have UPS ship every chance I can get. They are always on time to my door. My packages have never been damaged and they are always so very nice and respectful. They even give my pup a Milk Bone biscuit each time they come. I find their shipping prices are better than FedEx. Hope this helps.

If you want a heavy package (over 50#) destroyed, give it to UPS. If you have a problem with their billing, good luck. If you want to put a claim for damages, don't waste your time. If you want to get a human being on the phone to discuss a problem, good luck. Enough said!!!

I recently ordered a 32-inch TV from Amazon scheduled for delivery on 01/03/2019 but it was not outside my apartment door nor was there a note regarding attempted delivery. The TV still wasn't here the next day so I called UPS and they swore they delivered it on the third. Turns out they HAD delivered it on the third, but had hidden it behind a couple of huge barbecue pits around the corner from my front door. There was no note or advisory that they had hidden it. If I had not checked, it would still be there, I would have thrown a fit at Amazon and UPS and made a complete FOOL of myself! I realize now that UPS was just being careful, since I live in an apartment, and hid my TV so no one would lift it. All that was missing in this wee fiasco was a note or a text telling me where my new TV was stowed. Other than that, UPS is always reliable.

UPS has not delivered to me at least 2 times, both times stating wrong address which is not true. They simply could not find my address unlike FEDEX and USPS. When I checked my shipping address with my order company source, it was correct.

I don't typically do a lot of shipping. My review of this company is based on receiving packages from businesses that often use their shipping services, however I did have a commercial account with this company in the past and I can say that as long as you are shipping out 10 or more packages a month they are a great value.

Of the mass shipping companies out there, UPS is the most consistent and most cost-effective of them all. I have no worries when I need my material to a certain place by a certain time because UPS delivers!

Do a good job, you don't always get the best delivery drivers, if you could get that they would be 100 in my book. Other than that, they are great to have on your side. Ok that is what up with my take on the delivery service.

Every time I ship boxes there is always something broken. They are very careless when dropping off packages - throws the boxes around rough and don't care how they handle packages and to file a claim it's always saying you can't file claims. Makes the claims difficult to file.

Consistently excellent service, always on time or earlier than expected. I use personally to ship weekly, never a delay or issue. Also very happy when my own orders are shipped UPS. Boxes never bent or torn, even during holidays! Love the email updates!!

UPS makes everything shipping related a bit easier. I have trusted them for years and will continue to use them for the foreseeable future. The pick up for returns is usually timely and is handy for someone who does not drive to get to a UPS drop off.

I've had horrible service from UPS. They can't even remember to ring the doorbell when they throw my package in the bushes. Don't bother calling to speak with a supervisor because they make promises of improved service but when it doesn't happen, there are no consequences. I've received dog beds in cardboard boxes (well-marked) left in the pouring rain so they were saturated when I opened them. I asked one guy to put a new carpet in my garage & as the door started to open he tossed the heavy carpet under the door, ran back to his truck and took off. Of course, this isn't EVERY driver... (just the ones that come to my house).

UPS has always delivered in the time frame they set. All of my packages have arrived in good shape & undamaged. Their drivers are very polite & they always ring the bell. They always put packages in spot that is not in plain sight to would be porch pirates.

UPS sells most manufacturers and retailers contracts that exclude Hawaii and Alaska. Now online suppliers are drop shipping from manufacturers, so getting goods to Hawaii is harder and harder. Shippers with UPS contracts will not send items via USPS, which is the lowest cost shipper. If the UPS shipper will ship to Hawaii, the premium is most often more than double the cost of the product. UPS says they service the US, but not all states, and they compete with the USPS, which does service all states. New CA "expediter" businesses are springing up because of UPS discriminatory marketing. A greedy company.

They were fast, fair and pleasant. The store was set up to take clients in an orderly fashion. They pack and ship which is what I needed. I was completely satisfied with their service and was surprised that my item was going to be shipped so quickly in time for my son's birthday.

They cost me $800.00 because my package was shipped to the wrong city. Then their wonderful customer service told me it was lost. I am a contractor so I gave my job back and went home, a 4 hour drive. They said if they found it they would send it to my home. They found it 2 days later but shipped it to the original location so I had an 8 hour round trip.

We liked UPS in the beginning but, our packages have been opened or, damaged. One of our packages contained a white glove with black dust on it. We wore gloves just to handle the glove. The packages that we payed to be delivered to our home, were brought to the post office instead of being brought to our home. I don’t know what’s happened to this company but, I am not happy the way they have handled our packages at all! All I can say is I think UPS needs to check some of their employees to see what they are doing with our merchandise.

This review is solely for the positive aspect of UPS and to recognize how awesome our delivery driver is. Our UPS driver Nick of Valley Stream takes wonderful care of our packages. I hear so many nightmare stories of people stealing packages, and late deliveries, however personally I have never experienced that. I can rest assure that my packages are in good hands so long as Nick is working for UPS. Thank you Nick of Valley Stream.

I had ordered a limited edition guitar which was supposed to arrive on 12/21 to me in Brooklyn, NY for someone as Christmas gift. Waited the whole day, and it did not arrive. I called customer service and they said they would do an investigation. I looked up the tracking number, and for some reason the package was once again leaving Kansas and was no longer in Brooklyn. Do they have incompetent people taking care of their data and tracking? Are they just giving people's packages a trip cross country?

I was expecting a package yesterday, so I called UPS in the morning to get an approximate time, because I am a busy person and the package requires a signature. I was told between 12-2, but no guarantees, it was a cold day, but I still opened the front door, so that I would not miss the driver. Around 2 pm, I received an email that the package attempt was made, but I was not home. I went outside to look for the delivery slip they put on your door, but no slip and nobody came by. I called UPS and they told me that I would receive a callback within 1 hr, after an hour, I received my callback. They told me that the driver will return to my house and delivery the package, so do not leave.

This is the most difficult, inflexible shipping company I have ever used. If you work a full time job Mon-Fri it's almost impossible to get your package without taking a day off work. I wasn't able to be home for the delivery and when I called to see if I could pick it up from a drop off location the day after it the failed delivery on Thursday they said I could not come and get it until Monday, no solid answer as to why other than, "That's how it works more or less." The package is there at the building, I would be willing to come get it but no. They refuse to let me come there and get my package until Monday... I work Monday. The package is there at the building where I want to come pick it up but nope I have to wait... WHY EXACTLY?!?

I happened to be home as the truck drove up and the driver was sorting out a package for me. He handled them carelessly, and tossed a couple of packages aside, including the one for me. I asked him if he knew what was in the packages. He said no. I said he should be more careful, as since he has no idea what's in the pkg. It might be something breakable. He said, "oh, sorry." Not really, I thought.

I called to crack a delivery an hour after the delivery was made. I never received the item. UPS noted that is was left on my side door. I do not have a side door. The customer service person said that it was restricted and would not track. In addition he said the shipper was Target. It was not.

Most of the time drivers are arrogant, rude, packages are sometime busted up. Leave packages on the back door which has no doorbell or buzzer. It's disgusting. Do used to be a driver that was very prompt, courteous. He's gone retired. I don't know what UPS have now. Very unreliable.

UPS has been one carrier that has delivered (no pun intended) as promised. They have maintained integrity and quality. The service we have received has been extraordinary. We live in the country, not always easy to locate, but the drivers are always on time. And even sometimes provide a biscuit for the pup.

Received multiple shipments over the holidays, enough to get to know the deliveryman by name, and it was always the same consistent and responsible delivery. This season has proven to be a real test of the delivery services and most of them acquitted themselves admirably.

They never can find my home, send all my packages back to sender. I call every time this happens. UPS says a supervisor would call within 3 hours, turns out to be 3 days. Now when I order online I have to request FedEx or another shipper.

Not only one but two packages within 2 days delivered to the wrong house. I called UPS customer service and got nowhere. If I hadn’t driven around my neighborhood I would have never received my packages. They are a ZERO in my eyes. I hope I never have to use them again.

They always knock to make sure we are at home. If not they will hide the package, so that it doesn't walk off our porch. They are fast and professional with the service they provide. I can always get what I ask for from them.

I have a great driver that rings my door bell when he leaves a package, alerting me that it was left. He is always polite in our exchange of packages that I sign for. When I have to pickup a package, the clerk is always helpful even if I forgot my receipt. I give them a thumbs up for their courtesy.

Love UPS! I can always depend on delivery when expected or before. I track everything and I have never been disappointed. Delivery personnel are always congenial. There have been times when packages are large they will be at the door until I arrive. Packages are delivered well packaged.

Someone sent me a treadmill as a gift, which I cannot use being a very senior male with age problems. While it was out for delivery I called UPS to alert them that I would refuse shipment. They answered that they could not contact driver to save the inconvenience of unloading them going thru the trouble of returning it. Just bad mgmt.

I ordered a couple of items through Amazon and Best Buy and the items supposed to be delivered by UPS always delayed or I'm end up cancelling the order. The customer service people are the worst. I was keep asking them to deliver in front of my door but it seems like they never worried about it and I always used to get message like they attempted to deliver the package but no one was in the home. The funniest part about this is I was inside the home and no one knocked the door. These guys (especially drivers) are big liars. If your package is shipped through UPS either cancel the order or go and pick it up from the near store. Moreover if you think the customer service agent will resolve your problem then it will be the joke of the ERA.

We arranged for a pick up by calling UPS customer service. UPS guy/truck came with a shipping label and picked up the shipments - 2 boxes. One of them (box) is 100 lbs and another (box) is 80 lbs. Each of the box contained valuable antique pieces made up of wood and metal worth in thousand dollars. Ground shipping from Texas to California. Shipment was not received after 2-3 weeks. We called UPS customer service with the tracking number and they said, they are not able to find the shipment and, asked us to give some more time. We followed up number of times and they said they are not able find and shipment is lost. Can you believe two big boxes are lost (somebody within UPS must have stolen our valuable shipment)!!!

My UPS man is great, knows where to put packages. I don't feel the damaged boxes occasionally comes from him. I feel it is the whole process. I prefer UPS over FedEx. They seem more professional and I just love the big brown truck.

I went to the UPS at approximately 1:00 pm on Enterprise in Lansing Mi. I walked in looking for a box to buy but they didn’t have any but the guy said, "Don’t worry I’ll get you a box." Taped and put my labels on and was just the nicest guy. I was home so quickly my husband thought I got lost and gave up. Just a great employee.

UPS are easy to access as they have convenient agencies all over town. If required one can opt for pickup at your home as well. UPS have reasonable pricing with many options to suit the urgency of the parcel.

After ringing up my bill, I remembered my AARP card. It would have been a substantial discount on the packaging and boxing portion of the shipment. The store clerk/manager refused to undo/cancel and redo my purchase and airbill stating that the owner would not allow him to do so. I was quite angry because it would have been a big discount as the shipping was only 1/3 of the total payment which was about $180 total.

Boxes are always damaged. Last month I received a shipment of 22 boxes and 4 were empty. They were opened and delivered that way. The driver did not care about the shipment and wanted us to sign for the empty boxes.

When tracking a package, don't say "almost there" when you're clear on the other side of town! Stop treating people's time and property like crap! Try waiting for more than 3 seconds after you ring the doorbell before throwing parcel on the ground!

Delivery people are not very friendly. Prices are expensive. They lose packages then find them. Phone service is ok if you need to speak to a representative. Delivery times are usually late sometimes up to 8 pm.

In the past 8 months, UPS has lost 3 packages, I’ve had a $150 claim open for 8 months and they continue to find new ways to prevent settlement. When calling, I always get an overseas rep that is difficult to understand and CANNOT transfer me to a U.S. based rep. I have NEVER received a callback from any UPS manager when requested and more. I exclusively ship FedEx now and will avoid UPS at all costs.

This company is better by far compared to the others in getting your package to you when it's schedule to arrive. And they give you options concerning signatures required. If I see a company using any other method other than UPS I won't order from them, trust me I've learned from previous encounters.

I haven't had any issues with UPS. UPS has never delivered a package to me that was broken and if I am not home UPS leaves a note detailing where the package is located and if they are going to try and deliver the package again.

The new feature of being able to track the driver is especially helpful if there is a package that requires your signature... or if is a rainy day and you don't have a porch. Side note: I know my regular driver. Great guy!

I shipped homemade cookies to my son who was in the military. I paid extra so UPS would deliver them quickly and my son would have a taste of home while everything was fresh. UPS assured me that there was no problem delivering to a military base - that they did it all the time. My son was very excited to know cookies were on the way. They should have arrived the next day. Three weeks later, stale crumbs arrived. Every cookie was smashed. UPS told me they were not responsible. I believe that was a big fat lie.

UPS is much better than their competitors and most of their regular delivery people can read the signs related to where to leave packages when nobody is home, unlike FedEx and USPS. Also, when they deliver boxes they usually try to hide them out of sight of potential package thieves. The text notifications are also very helpful.

Stolen merchandise, damaged package, tons delays. UPS used to be the best, now I can't said that. Every time that I have something sent to me using UPS I have problems and end up having to go and get it on some access point. Sorry UPS but I would not recommend to anyone, it is like paying to have a problem.

I have to fight with UPS to receive any package at my home. They always want to take it to some stupid access point. No UPS, I don't want to pick up my package at a gas station. I want it to be delivered to my home like I paid you to do!

A check was sent to me from Kansas to Los Alisos, CA on 12/21/18 and to this day has never been delivered to me, has a tracking never and all. The people were rude, never contacted me, not helpful and acted like it was not big deal.

I live in a rural area, with mailboxes along the road. Lately instead of the UPS driver coming up my driveway, he sits package at base of mailbox, no matter what the weather rain or shine. Behind my house on a lane is 6 other houses, with all 6 mailboxes at the same place where the county road splits 3 ways, not driveways, county road with a lot of traffic, next door to a school and fire hall, I observed the UPS driver delivering 4 packages the same time and set them at base of mailbox, with buses, and people passing continually, anyone could pick the packages up at any time.

Though a few yrs ago, this is my most recent experience with UPS. I used a packing & shipping store to send an item. They in turn used UPS. The item arrived with box caved in, obviously damaged, and contents totally broken. The store blamed it on UPS, who blamed the store. I was never able to collect a dime, though it was insured.

My last delivery was missed delivered. 2 houses over got my 2 packages, they brought me the packages 2 days after the delivery scan, which was Saturday 1-5-19. Usually UPS does a good job but this time they failed.

Package left UPS facility in Brooklyn Center for USPS on Jan 4, 2019 at 1:29 pm. Hasn't been seen since. No way of communicating with UPS. Phone is fully automated. No response to email. Terrible.

Although we had signed up for a UPS program which included our home address, a package for us was delivered to our old address (of more than a year and ups had delivered already, to our new address). We now utilize the usps as much as possible.

They delayed a delivery via UPS ground by an extra 3 days "due to operating conditions" & made no effort to send another truck to complete the delivery. Caused me to spend additional shipping cost to get pkg 1 day late instead of 2 & wasted a couple hrs on the phone & website trying to resolve the problem. Customer service was the worst!

I have always had great service from UPS. On time, packages in good shape, and friendly employees. I will continue to use them where possible. Love this company!

The ups company did great this year on delivering all of our items. Delivery, timeliness, and product care was very good. I am impressed with the quality of service. They did a very good job with competing against other companies in pricing as well.

They are friendly, courteous, and dependable. If they are at fault they make things right at some time in the future. I have used them off and on for thirty years and I have always been satisfied with their service.

Deliveries are always on time! Drivers are very polite and friendly! They leave packages in safe places and knock unless I have already opened my door. It is nice to have a service that consistently employees good people.

I understand that people want their packages ASAP but then, there are people like me that would not mind. Bi-monthly deliveries with all my packages. Instead of having each package delivered separately. UPS should offer such option. The cost of storing the packages would be offset by reducing the delivery count.

Packages left without notification, delivery. People just leave package without knowing if anyone is home to accept merchandise. I am sure they could be much better at the spectrum of delivery. I don't like dealing with that company.

Some of the drivers will just leave package at the door after calling to let you know that you have a delivery. It would be appreciated that they could wait until the person shows up to collect the package. That is the only complaint that I have with this company.

Always use UPS when possible. They are convenient and their prices are as fair as anyone. They have stores (shipping points) conveniently located. I use them so often they know when to deliver and where to leave the packages.

Over the busy holiday season, I received all of my packages on time and in expected shape. My delivery driver always had a smile on his face and a friendly wave! I was able to use the UPS store as well and the staff was fast, efficient, and friendly.

Greatest asset is the staff @ the store, very strong customer service, polite helpful and eager to please! I used the conway S.C. Store, love the girls there, they’re the best!!! Went there with a bad back, came outside and brought my pkgs in for me. Cant beat that, thanks.

Would never use any other way to ship. The tracking and customer service is spot on! They communicate where our delivery is by text as well as online. With online buying being 80% of my purchases, communication is major and knowing where my purchase is most important.

I consistently get package delivered because I am disabled vet. UPS is so reliable. They are 5 star service and awesome customer service. I know if co. uses UPS that I will get my package. I have peace of mind. 5 stars co.

UPS has been great. When not at home they place in a secure place so waiting for me when home. Great service when any issues. They resolve quickly. Same driver for years so small towns have their benefits.

Not much difference between FedEx and UPS... ground ship is long but the cheapest. Most of our purchases are through Amazon Prime and two day free shipping. Amazon determines the carrier... We've had service from UPS, FedEx and USPS. As long as we receive a tracking number it matters little who delivers.

Always use UPS, always great service, weekends can be a bit slower in rural areas which has caused us frustration but checked and the timing was the same with Canada Post and FedEx. Why did UPS leave Brockville? I use the one in Ogdensburg a great deal with great success.

First, they don't care about you or your shipment, or their reviews. $100 standard insurance? Sure, I'll take it. What, you want a claim? No can do amigo. 7 pictures of the package required before you sent it, inspection of the package at the receivers end, and even if they have that they'll still tell you that you didn't pack it correctly. What, you don't take 7 pictures of every package before you send them? That's not their problem. You didn't read the 20 page shipping terms of service before you dropped off your $100 package? Not their problem either. This should be a red flag that they spend so much effort in avoiding liability. They spend way more than $100 to deny a $100 claim.

I ordered international first class shipping (more money for no reason!!!) so I should have gotten it in max 5 business days. It’s now been 10. The site lied to me saying it attempted to deliver on the original date at 9:55 pm and I was awake and no one ever showed up knocking or ringing the doorbell and they said that since I missed it, it would come the next business day but here I am 5 days later with still nothing... AND THEY WANT ME TO PAY MORE NOW because it got imported into Canada... Lol. Why not explain that in your original shipping price? Sooo now IM STUCK PAYING $120 OVERALL IN DELIVERY FEES FOR A $60 HOODIE... I called 5-6 times and they told me the driver was gonna come that day. I called 3-4 different times on different days and they said that I could give the driver a check to pay for the rest (because obviously I’m just gonna freeze that check. ** you UPS). NEVER USE UPS!

June 2018 driver ran over my Labrador in my driveway. Considerable ($2500) damage and vet bill, as well as ruining a trained hunting dog. Local UPS people outright lied to cya. Call to insurance company for claim resulted in being told I had no claim based on what UPS local office told them. Six months later, package came via UPS for me to pick up (they are not allowed on our property) on a Wednesday. “Not here”, they told me. Called sender who verified UPS had it. Got call Friday morning telling me a package was waiting for me.

I shipped a stove top which was properly packaged in a brand new rated box. It was delivered and then returned due to it appearing to be broke. UPS charged me another $80.00 to ship a broken product back to me. After refunding the purchaser $400,00 and then 130.00 for shipping I am out $500.00. Never again will I be using UPS. They are a disgrace. Their inspection said I did not use a proper box. Terrible service. Never Again!

If there is a negative 1 in the rating, that is what I would give as a review for UPS. Shipment delayed for 4 times, called them to check why the delivery is delayed, they couldn’t give me an answer. Very frustrating.

I live in Fremont, CA and they were suppose to deliver my package to Superior Court of California, Fremont in one day using UPS Ground - But they delivered it after two months and now I have double penalty from Superior Court of California - This is like I delivered a Package to China. I can say it's a WORST COMPANY AS COURIER and try some other reliable service.

Completely lost here. UPS originally had my package January 4th 2019. And for some bonehead reason they "claimed" they handed it over to USPS in Hazelwood, MO on Jan 4th 2019 @7pm... As of this post it's been 5 days and no tracking updates... USPS says they have no idea my package ever existed basically 'cause they don't have it and don't know where it is... Yet UPS website says it was due Tuesday Jan 8th delivery... IDK what the heck to believe.

I stayed home in silence to receive a package I had to sign for yesterday, and the driver never knocked or rang my bell, simply stuck a “we will reattempt” info notice on my door at 10:50 am. This morning I again checked tracking to be available for the delivery time frame. My package had been returned to sender - according the tracking info logged, I had refused the package at 8:00 pm last night! This all took place the day of the first delivery attempt. When I called UPS to express my frustration, the service agent hung up on me. This is not my first experience with UPS drivers falsifying tracking information. I suspect that UPS ignoring driver fraud to force consumers into paying a premium for “confirmed delivery window”.

I have 2 packages that say delivered since Monday the 7th. They said they were delivered to my apartment office. I went to office to get and they said UPS hasn't been there all day. So I'm like ok I will wait until tomorrow because I know they are notorious for lying and saying a package was delivered when it wasn't. They usually show up the next day.

Hi name is Brenda and the UPS is the worst delivery service and they don’t have any sympathy but I am sorry. I had paid for a package 35 dollars to get to my cousin in Houston from Dallas and it was suppose to arrive Thursday. The guy assured me that it would. I check my tracking and see Friday delivery and call immediately and go to where I purchased it which was Murphy Texas. I was furious because it did not only get there on to time but I also requested a refund which the guy in the store told me I would.

THE ADDRESS WAS ENTERED INCORRECTLY BY THE STORE CLERK. The address the clerk entered was nonexistent but the driver said he delivered the package. How could he have delivered to an address when there is no house and only an open field? After that they said they were going to investigate it. They refused to give me the details on their investigation and that they would only give us $50 for our trouble. The package sent had $350 of merchandise in it. Even though they knew it was their mistake, they refused to reconcile the situation!!

WORST SERVICE IN LIFE!! HOW THEY ARE STILL IN BUSINESS I DO NOT KNOW!!! I am going to stop ordering from Amazon because of UPS, their drivers steal and are lazy. UPS sucks beyond control. They do not deliver packages. They say they did when they never do and say they are delivered when they are not. LIARS AND SAVAGES!!!

Waited 12 hours and driver shows up across the street at 7:26 at night, heard him bs-ing with the neighbor as I was whistling and yelling out my door. All of a sudden he leaves and I get a note that I wasn't home. This idiot went to the wrong house and a week before dropped a box off at my house that was supposed to be delivered 6 blocks away!!! Don't ship UPS, go with FedEx or the black hole of the US postal service.

Customer service was not provide at all. Spoke to few reps who did updated the apartment number but they did not even try to resolve an issue. Supervisor was not reachable at all. In the end local facility lied about delivery and time sensitive package was delivered a day later. Honestly never saw such low level services. Management should work to improve customer service.