United Parcel Service - UPS Reviews

I have an ongoing issue with (not all) but some of the drivers from UPS. On the most part some do well but on the other hand, I often get a package delivered and the driver does not quite make it in the building to deliver the package. In turn and what makes him really dumb is he/she will leave the package outside the building on the side walk where hundreds of people pass by and packages have been stolen.

A package worth a lot of money was shipped a week ago and UPS has constantly said it is coming each day and as I wait for it they change it to arriving tomorrow. It is tragic how ignorant a company could be towards their customers' time. Will never use again for as long as I live.

Sent a box of health snacks to my son in Evanston (60201-2920). Purchased on Amazon from a third party merchant (lady-grocer). Paid on 4/4/19. UPS shipping label generated 4/8. Promised delivery in 1 week (4/14) which is ridiculously slow (even the USPS is faster). As I write this it is now 4/27 (over 3 weeks) and all UPS says is that they cannot locate my package despite having giving them the tracking #.

This is the third package in a row that my package has either been delayed. It is supposed to be 2 day delivery from Amazon, but with this lousy company they make me wait an entire week before I get the packages. Also customer service is just a copy/paste affair pretending they even care about the mishaps.

On 4/25/19 I was waiting for a package to be delivered. Around 2:15 pm I watched from my porch the UPS truck pull up to the corner of my block, turn his truck off, sit for about 1 minute, turned his truck on and pull off. At 2:20 pm I get a message saying delivery attempted. I called UPS for them to say they cannot do a second attempt. I told them there was no first attempt. UPS drivers are the laziest carriers I've ever seen. The beauty about the story is I have it all on video via the security camera on my porch that I will be sending to the media. Apparently this is a thing UPS drivers do to shorten their day and supervisors are aware of it. Well I'm not letting it slide because I want answers.

UPS FAILED to deliver samples at guaranteed time for an important sales meeting for my start-up. Having paid a premium for guaranteed delivery, I didn't even get a refund as they said it was the result of an "emergency". Actually, they changed the reason 3 times when asked! They say it's an "emergency" to be cleared from living up to their own T&Cs. I WILL NEVER, EVER USE UPS AGAIN. UNDER NO CIRCUMSTANCES. NONE. Total cowboys and totally unwilling to take responsibility for their own mistakes.

I had an issue with a package with UPS, where they lost my package. I had paid extra to UPS, so that they could send the package to my house as opposed to me picking it up at a local UPS SurePost. It turns out that when they lose a package when you purchase ground shipping from UPS, they can't refund you your money - even though they lost your package in the first place.

I truly believe this is the worst carrier that someone can use in USA! While having snack I see the driver leaving with the truck, only left the note not bothering to knock or ring the bell, 2 additional attempts were made in morning hours instead of between 3 pm and 7 pm as my tracking was saying and after 3rd attempt UPS just returned the package to the sender without giving me option to pick it up!

The last 3 times we had them deliver us packages, they got damaged in transit. They are horrible to deal with and they will not honor their insurance policy. Thankfully the last time we were refunded by the seller instead. I will never use or recommend their service again. Ever.

I was instructed to call UPS via an automated recording regarding a customs charge Amazon has already collected. Over 1 hour on hold to pay them a broker fee of $20 on a $100 order. Why does UPS think their time is more important than mine? If you want to be a horribly cheap company, offer a call back option so every one of your poor customers doesn't have to sit for over an hour for you to save a few bucks. Amazon, please stop using UPS.

I have noticed that my UPS deliveries are being made by the Post Office. I pay for UPS to delivery, but I get USPS service. I called UPS for an explanation and received a total BS answer. If I pay for a service I expect it. Why pay for UPS when I get it by mail. It's a rip off and a scam. It's cheaper just to use the post office. Forget UPS. I never agreed for UPS to use an alternative means of delivery they just decide for you. Total scam.

I purchased an item weighing more than 140 lbs from Costco and wanted to return it. Costco send a pickup authorization along with the USP tracking number and informed me that the package would be picked up from my house in 1-2 business days. No UPS truck showed up at my house next day. I then called the UPS customer service and told them that I will not be at home after 3 PM and requested them to send the driver before 3 PM on 04/18/19. The driver didn't show up by 3 PM. I came home at 4:50 PM and saw the driver leaving at that time. He left a note on front of my door about the pickup attempt for that day.

Horrible service, never to use again. They charged me extra for overnight, and the package stayed at the facility for 2 days. And when I spoke with the manager, he said he forgot to ship it. Ended up going back again, took my package, and went to FedEx.

On 4/9/19 I went online and requested a UPS pickup of a 55in TV to be shipped from NY to FL. Upon putting in the weight (80lbs) and size (69x39x8 in) of the box I was charged $121.57. I used my PayPal to pay for the shipment. I person came with a hand truck/trolley to pick up the package. On 4/14/19 my PayPal account was charged and additional $1333.83 for the package. The bill that was sent to me included incorrect weight and incorrect measurements.

I waited for a 43 inch TV from Best Buy to be delivered to our apartment in Braintree MA and they sent it to the wrong house and it was refused and sent back to Best Buy instead of being held for 2 days at a UPS shipping facility, which is what they used to do... When I called UPS I reached someone who could barely speak English and obviously they were not in the US, they sounded like the Taliban in Afghanistan.

UPS tracking stated package would be delivered between 12:30 and 4:30 PM on Friday. Driver arrives at 5:41 when we are out to dinner. Driver leaves message that package needs signature. I check tracking again and am advised that next delivery will be between 3:00 and 7:30 PM on following Monday. Driver shows up on Saturday morning at 11:42 AM and leaves second notice because we are away. Tracking notes second delivery attempt and repeats the 3:00 to 7:30 Monday delivery time. Customers would be better off if UPS' tracking system did not attempt to advise of delivery time unless they confirm same with driver. Otherwise UPS does a disservice to its customers./

I’m a 66 year old man who has been legally disabled since 1990. I’ve discovered UPS (United Parcel Service) is willing to collect money (shipping charges) yet haphazardly abandons responsibility when delivering packages to residential properties on a gravel road at speeds in excess of two times the posted limit. As a result, the road must be repaired often and ultimately repaved.

They leave packages on the door and will not even ring the doorbell to inform you that the package is at the door. I like the fast tracking upload that give you something to go on since they don't ring the doorbell.

UPS has been in the delivery business much longer than most companies but it seems like it has changed with the times, they don't give you many delivery options and will have to lose out on the entire day waiting for your package.

Larry is our regular delivery driver here in Leander TX, at Apple Springs Family Dentistry. We have wanted to write Larry a review for quite some time, and just recently asked him how we go about doing so. Let's just start off with Larry's genuine personality and the positivity that he brings to the office every time he does a pick up/delivery. Larry is always moving at full speed no matter what the weather is here in Texas. Dr. ** looks forward to seeing Larry throughout the day knowing he is normally our delivery driver, except some Wednesdays when he is off. :) UPS is not a company that we thought we would begin to care about so much at a dental office, until Larry became our delivery guy. Thanks so much Larry for all you do for our practice!

I would never recommend UPS to anyone nor I will use UPS in future at all. They do not want to deliver the international package at all. They just want money and then they abandon the delivery. While address is physically present and can be found on Google as well they are saying address is incorrect even if the address is of one of the biggest company in the country. Very pathetic and horrible service. ** name in the name of courier company. They may be good in USA domestic service but zero in international service. If possible, I would like to give negative 5 star.

My tracking info said a package would be delivered by end of the day today. Then I see the UPS truck drive by. I track package again and now it says package could not be delivered due to extreme weather. I call their call center and get nothing but a runaround and was told there’s nothing they can do and to expect a call tomorrow.

Multiple time UPS has failed. I've had 3 expensive items claim to be delivered at front door that were never delivered. I have several video cameras to prove they never came to my property. Also they would have to enter a gate with 2 pitbulls in order to get to the front door. I've also had their hub change my mailing address without my knowledge, causing a 6 day delay in receiving an item that was to be a birthday gift. If I had a choice, UPS would never be allowed to handle my deliveries. I'm tired of their lies (claiming packages were left at front door) and laziness to do their damn job.

I have ordered a large number of items from various sellers and when UPS is the service that will deliver my products I am usually sure it's in good hands. They very rarely have delays and when they do they notify me about them and keep me updated. My packages from them also always arrive in a good condition and I have never had any real issues with them.

My package was shipped on March 3, and arrived in my metro area on March 8. However, as of April 14 it has not been received. The website is extremely unhelpful, with no chat feature. The 'chat' they do offer is just an electronic chat that pulls from their knowledge base. The customer service agent made no attempt to look for my package, was confused and hard to understand, and was not helpful or professional. And now what I had ordered is on backorder. Very poor service across the board - FedEx and USPS have a better track record and have much better customer service. This experience reflects very poorly on the company that I ordered the product from, even though they had nothing to do with it. And people wonder why we all order from Amazon.

My recent experience explains why UPS shipping is slow. I ordered a book from Powell’s City of Books. I live in Portland, And Powell’s is in Portland. Powell’s turned the order over to UPS the next day. UPS then shipped the order to Fife, WA. where it sat before they shipped it back to Portland. They then turned it over to USPS for delivery. My other complaint is that UPS makes it impossible to register this complaint. Why are they so inefficient? I strongly suspect that their contracts do not allow a shipper to use other cheaper options. They are probably violating antitrust laws.

I paid for 2-day air delivery on April 10, 2019. My delivery was scheduled for Friday, April-12th (10:00AM). My delivery day was changed to Monday April 15th 5-days later. I could not change my delivery or pickup my package on Saturday and it was in my state near my delivery address. I am going to file a small claims court case for my shipping cost and court filing fees. I will NEVER use UPS again for my shipping needs. FedEx is much better and customer friendly. Don’t trust UPS for your shipping needs.

UPS destroyed my $3200 AIMS POWER power inverter. I have pictures of the before and after. After a month of calling, form filling, and getting the runaround I complained to the Attorney General's office. I then received a call from UPS corporate offices - they said they will approve the claim. I submitted the information for the cost of replacement. Then I get a phone call telling me they will only cover $100 of the cost of the damage. They admit the damage was caused by UPS but they won't pay for damage. If I take your car in my shop and fix it - then the engine blows up I am responsible for the damage. That is just good business.. Why can't one of the largest shipping companies on the planet do the right thing!!!! DO NOT SHIP ANYTHING UPS. USE anybody except UPS!

Multiple cases of deliveries being thrown over our gate, left on mailbox (in inclement weather, occasionally stolen and never recovered). Website is completely unusable - when I try to reroute to a local UPS store (via my UPS Choice enrollment) the app keeps trying to get me to sign up (and then won’t let me). Virtual assistant cannot answer the simplest of questions. Totally frustrated at the poor service UPS provides on all fronts.

They let the plants in the first package freeze to death. They used the 2nd as a football, and the 3rd had BIG holes, dents and creases in the cardboard. I have pictures and the boxes to prove it. Now they can't tell me where the replacement package is. Better to ship by mule, pony express, postal service or FedEx. And when the package shows up it gets left in the yard most of the time. I walk with 2 canes and delivery is to be to the door. If I get killed trying to get a heavy package up the steps, my family has been instructed to sue the pants off their CEO and UPS. Of course they dont care. They can afford it. Use anyone else available for your shipping. Dog sled would be better.

Two major problems with UPS in less than two weeks. First Problem. I sent out a package on a Monday and said it would arrive to its destination by Friday. It is now Wednesday and the package is lost. They told me it will take up to 8 additional days to find the package and deliver it to its rightful destination. The only explanation they could give me was that it was mishandled.

I have had two separate instances of reported lost items, one extremely late delivery, and a lost item resulting in an Amazon refund of purchase. I am not sure what is going on with their system but I am sure I am not the only person with this experience. In the first instance the company resent the item via FedEx. I received it in three days. Sorry UPS I will not make you my first choice in the future.

For so many times UPS never got up to my apartment on 3rd floor but keep sticking a sticker at the mailbox downstairs saying I have to pick up the packages. My building is open until 5 pm, they just don't want to go up? I work from home and at home all day just waiting for the package, my other USPS packages got delivered to my door today but never UPS, I never heard anyone coming or knocking but they said Delivery Attempted at 10 am? There has only been a couple times they actually came up here and gave me the packages. Just stop being lazy **.

For the last 14 months, the UPS driver assigned to our route has decided to delay our packages (at least a dozen of them) and on top of that to deliver them only to the UPS access point closest to us. I've made dozens of calls to their customer service and absolutely nothing has been done. They are either unable or unwilling to fix this problem regardless of the damage they are doing on a regular basis by delaying our deliveries. I've been told this driver is protected by the union and therefore there isn't much that can be done to him. He's therefore allowed to abuse his power and do as he pleases with our packages.

I've received packages from UPS for over a year at this address and now the "New" driver keeps saying that it's the wrong address and he can't deliver it. The regular driver has been here quite often as I tend to buy everything online. This is the second week in a row that this has happened. The 1st time the regular driver delivered it the next day and laughed his butt off about the other guy not being able to find the address. Their excuse? "Oh he's a new driver..." Well get rid of him because he sucks! One star ONLY because there is no lower.

The delivery person did not show up my door and UPS requested me to pick up at UPS store. I called UPS Call Center to re-deliver the package. UPS call center told me they will request the driver to re-deliver the package in the afternoon. I waited at home for the package, but no one show up at all. I called UPS again, UPS said my package will be delivered next day. At the 2nd day, I still did not see my package. I called UPS again. A supervisor responded my package will be delivered by end of the 3rd day.

I've had three packages shipped to me UPS. The first two were delivered at 9:30 pm. The third was lost. Yet over and over again I was reassured "all was well." The agents repeat the same standard lines and just tell you to "wait," it "will show up." People complain about USPS, but their service is exemplary compared to UPS.

I sold a piece of medical equipment to our customer here on Long Island, NY. The equipment was purchased from a company out of China, so they shipped the equipment to a brokerage company in FL. The company in FL, shipped the equipment to us via UPS Ground. When tracking the package, it was due for delivery by the end of the day Friday, 3/29/19. My company was in the middle of moving to a new office just one town over on that same day. I called to see if the package could be rerouted to the new location, and UPS said it could not be. So I told the person in customer service at UPS that there was a chance no one would be there that day to receive the package.

The date of delivery we get a message: receiver refused delivery. The Post Office, which was the receiver, did NOT refuse delivery, UPS had not even been there yet. UPS advised to have sender give alternate address, which was immediately done. UPS supervisors first assured package would be redelivered same day. Soon, we got a message advising it would be delivered a WEEK LATER! We spoke again to supervisors who guaranteed delivery next day. Late at night, an agent confirmed alternate address and next day delivery.

Today I learned that UPS acts as a middleman between USPS and Customer if the package has to be delivered to PO Box address. I know it's officially quoted that UPS holds no responsibility if a package is shipped through them to a PO Box address. The main concern now I see is if that so why would UPS loot money from people by surcharging for something that they won't be responsible? Why goes print shipping label through UPS? WHY do guys receive the package that should be shipped to PO Box?

The UPS delivery service is not good. When driver make first attempt and don't find you home they take to another location even if you requested next day delivery. They try to take the address of the package so they won't have to deliver again. You should call in and ask about the package.

I had issue with shipment and I wanted to come up with resolution. Instead of come up with any resolution they don't want to come up with anything. Then I told them I would not deal with UPS then they emailed me back saying, see below... "We respect your decision if you prefer to not use UPS on your future shipment." Sincerely, Blessa Customer Resolution Group. This is worst customer service I ever seen and I can tell they don't want your business...

I reached out after one week of my product not being delivered. They inform me that it was stolen/lost. Customer service was horrific. Did not answer any of my questions and transferred me FOUR different times to FOUR different people who said "How can I help?" Additionally, it was huge language barriers which caused the conversation to be redundant and not understood. The customer service rep could not understand me and I could not understand them. Needless to say, my product is lost/stolen, I have no money back and UPS did not do a thing.

March 14 2019, I ordered my birth certificate from vitalchek.com that sent me a receipt of my order as well as a tracking number for UPS. March 18, 2019 @ 3:00 pm my package was supposed to be delivered; however, UPS never showed to my address. I left the house briefly at 6 pm to pick up some dinner my bestie and I; therefore, no one was home at the time. Approximately between the hrs of 6:30 to 7 pm I called UPS to verify when my package will be delivered they informed me it was already delivered. I advised rep no one @ the residence signed for my birth certificate. They tell me today April 1 2019, someone signed Payton so I asked for a handwriting analysis for my bestie and myself; the rep stated the investigation is closed. This morning another rep said a driver will come out and an investigator will call. I am highly upset...I'm gonna call me a lawyer. This is to stressful and the anguish is too much. Identity thief is real UPS.

I began using UPS to ship packages for my business in the Fall of 2016. My new account manager, Hayden **, was helpful in getting my new account set up and always responsive when I had a question. However, he did lie to me about one thing: when my invoices needed to be paid. He just said that the UPS billing department would call me if I waited too long to pay them. I was switching over from FedEx where my invoices were billed monthly, and I always paid it immediately upon receipt. So that's what I was doing at UPS--paying it once a month. UPS sent me paper invoices for the first month, then discontinued sending them all together, so I wasn't even sure what I was being billed.

UPS is just a terrible company to use. They promised to deliver an important parcel within a generous four hour window. Not only they didn’t show up as promised on that day, but didn’t even have the common decency to notify me of any delays. I wasted all the time and beyond but to no avail. The following day, and as if nothing happened, they notified me that the parcel will be delivered three days later than originally scheduled and that I needed to wait for another four hours for their delivery. They are totally unreliable and unprofessional with no regard for their clients. I definitely will never use these people again nor recommend UPS to anyone else.

This company is the most unreliable courier service. Constant delays even when you express ship. If possible use FedEx or USPS if you want your package on time. I won't be using this company anymore if I have choice to choose an alternative courier.

Poor Service – Tracking No. **. Have received a parcel from USA through M/s. UPS Express Private Ltd. India on 30/3/19. Invoice value of parcel was 59.01 US $ i.e. INR Rs. 4,050.10 but UPS Express Private Ltd filed Bill of Entry with Customs department for 176.97 US $ with assessable value Rs. 12,387.0 and charged Customs duty Rs. 5,213/-. Due to mistake of Courier Company, higher Customs duty was charged on Assessable value of Rs. 12,387/- instead of Rs. 4050/- + freight. You are therefore, requested to refund the differential amount at the earliest.

Oh boy where I start? Simple: do not use them!!! I stayed all day long on the phone with them, scheduling a pick up, and then the driver arrived, 3 seconds, departed without taking my packages or waiting for me. I had to reschedule a pick up. I could not, had to depart the following day, so I decided to drop off my packages on the closest drop off location, so I did, one by one, 80 pounds, 5 packages. Good. The driver arrived, and said he would take only one package with that tracking number, departed leaving all my boxes there. We are on a Friday. The owner of the drop off business called me so stopped whatever I was doing, ran there and called the company back, to check what was wrong, they could not say but looked that maybe the packages would have been picked up by the day. Ok.

We ordered a package and we got it on time. So no problem there. However, the driver threw the box at our front door. This is absolutely ridiculous! It wasn’t a heavy box by any means. The driver scanned it, then flopped it right on our porch. And I was standing right there... Poor service and I’m glad I don’t ship anything via UPS. (Driver was in truck I59269, in Grandville Michigan.)

Worst shipping company ever!!!! I was home the whole day waiting for my packages and guess what the tracking said? Unable to deliver around 3:42, mind you I was home. I've had to call customer service about 5 times and have not received my package yet 2 days later. I'm still waiting. They are liars. The driver didn't even come to my apartment, now they have my package at a UPS office in Hialeah instead of dropping it off at my house. Currently on hold with customer service yet again. UPS is a joke!!!!

I ordered a product from Amazon in January, UPS email notification said it would be delivered on a particular day. Particular day arrived, UPS notification stated that my shipment was delivered, BUT... the item from Amazon never arrived, and it's now March. Two weeks ago, I went through the exact ordeal where I received confirmation of package arrived, but it's nowhere in site. I tried calling customer service (the worst!) and couldn't speak with a customer service rep w/ out my UPS tracking ID. Okay, that's fair. But when I gave my tracking number, a recording said that the U.S. Postal Service has it now and UPS is no longer involved, promptly said goodbye and hung up! What the heck!? UPS has really gone downhill. So disappointing that they don't care about their reputation. Final words of advice... DO NOT USE UPS! Drive if you must get it, or buy local.

On time and professional. When they say it will be there it will be there. Their tracking system is easy to use as well. When I had a missing package they got together with the store and a new product was on its way in just a couple of days. The drivers are always friendly and courteous.

Whatever you do DO NOT SHIP with UPS. I sent a package to a friend in Sweden and it was supposed to be signed for but it never was and it was not delivered. 40+ days later and they are still saying they are investigating what happened. No other company has such poor service. I hope to see my refund of 177.00 but I'm not sure. So do not ship with UPS... Call someone else. Save yourself the hassle.

The driver has lied 3 times about delivery... yet the company keeps him and does nothing. Took 8 days to find out what I already knew, he had not delivered package and yet lied and said he did... and scanned it delivered!!!

When you buy something online or shipping your belongings to another home either way if it's multiple items big and small to one item with my experience UPS is always the slowest company to go with. When I order two things online from the same state but one with USPS and the other with UPS. I waited till that following Monday. USPS delivery first, UPS followed behind them two weeks later. Very disappointed. Dont use them for anything. If I could rate negative would definitely.

Shipped my deceased mother's precious gifts given to her back to myself in Arizona after her death. Delicate items of wood and glass packed properly and in front of the store employee. UPS was known as the shipper and to date, accepted the claim, stated the damaged box and items did not need to be investigated. And then done nothing. On hold as the UPS employee, after many former attempts, agreed to call Arrow Ace in Owatonna to discuss the claim. A measly $100 claim here. After a long pause, I was told I have to establish "value" of the 3 items claimed to get paid. And give supporting documents. On older items my parents possessed for years? Not acceptable. UPS and Arrow Ace Hardware is a screw job. Don't ship there.

For a month I have been trying to get UPS to deliver on the date when I will be at my condo. Four times they sent the wrong date, two times they delivered it on the wrong date. I am still trying to get them to get it right.

We are moving and ordered a mattress. We received an email stating the package is out for delivery, since around 12pm. No delivery window or information at all, just that. Unlike, FedEx where a window of time is actually provided or USPS which does the same thing. We wait all day, call customer service 3 times and still, out for delivery. Finally, it is 8:30 PM and we call UPS customer service once again, only to get the same answer, out for delivery. At which point we asked for a manager, only to find out our package was never even loaded on the truck and will not be delivered until the next day. If they remember to load it onto the truck. 2 days in a row and the package has failed to make it to my home after wasted days and time... UPS needs new management and customer satisfaction and package handling training to ensure things actually happen as expected. Unbelievable and unacceptable business practices.

I have ordered an item from Amazon and it had shipped through UPS. My item was lost and so the seller had sent out a replacement and shipped through UPS once again. It's been about a month now to get my item and yet UPS is asleep and had misplaced my replacement and had caused another delay. I really don't get UPS, who once was great at delivery and now crap. They must have some dumb new people working for them, making their ratings go down very quickly. I'm very unhappy with UPS and will not have another item delivered by them until they get there heads back on straight.

I supposedly had a package delivered this past Friday. Nothing ever arrived but shows as delivered by the tracking number. Called UPS was told they would contact local dispatcher who would contact driver and call me back within an hour. Nothing. Called back Saturday. Was told driver had already left premises and would call on Monday. Well it's Monday and heard nothing.

I was expecting a parcel on March 22, 2019. It was coming from the US and the sender paid for 2-day delivery (sent it on March 20). I watched the tracking online and saw it was in my area by 9 am on March 22. Imagine my surprise to see online at 5 pm that "an attempt was made to deliver at 4:58 pm". I was home the entire time and no UPS truck came to the house! I called the 1-800# and was advised the driver "must have gone to the wrong address". Then I get a call from the depot in my area and was advised the parcel is missing the COD paperwork and so the driver never bothered to try and deliver and will come on March 25.

They took a package of mine to Charlotte, NC from California. It arrived badly damaged. They gave me the option of having someone pick it up to inspect the damage, or I could drop it off at their center. Ever since, I get two conflicting status reports, one saying they cannot retrieve the package for inspection, so they are denying my claim, or that it was returned to California (true) due to it being refused in Charlotte (not true). Now they have charged me for return freight to California. MY local driver said he saw it on their dock, asked his manager if he really should re-deliver the mess to me, and his manager said no. So, they are denying my claim for damages, have charged for for shipping two ways, and I get a different answer as to what's going on from every person I speak with at UPS.

Just received an update that the UPS driver attempted to deliver my package and that I wasn't available. Bold-Face LIAR! I rearranged my entire schedule to be home today waiting for this important delivery. I also have a delivery preference signed that if I'm not home that packages should be left at my front door. This IDIOT NEVER even came into my neighborhood or knocked on my door. Lazy POS... Worst company ever. I called support immediately after the update and I noticed they were now planning to leave pkg at a UPS store for me to pick up. This is unacceptable - to cause me to have to miss time at work for this due to their incompetence! Get it together or get out of the business! Support claims they have no way to get in touch with the driver that has my package. To be a logistics company, why the heck can't they track and route pkgs? Get out of the Delivery Business!

Worst of worst... They can't even knock on your door... Hardly receive my package when they are the courier... I just wish I can give them zero star. Always lost my package using them. They are so reckless.

The worst shipping company I've dealt with. An absolute disaster if you live in NYC. The drivers hardly ever leave the packages when no signature is required because it "isn't safe." All my other packages from USPS get to my address just fine. I've never had an issue with postal service. 90% of my packages from UPS, however, are not delivered. It takes days of delays to finally get my packages. They lost packages before, resulting in a 2 week late package. The customer service department never has any answers and just transfers you around back and forth. It feels like talking to a brick wall. Despite repeated negative experiences, UPS makes no efforts to make things right with consumers. The worst delivery service on the market. If I could avoid having to use UPS, I would literally never use their services again.

Amazon please create your own shipping system included planes, trucks, delivery vans so you can put these immorals out of business. Ups Close your doors.

"After 5 hours of complain and panic...due to the tracking number of 1 of my packages stated that the item has already been delivered at my door. I went through their vague website to file my claim so I just called the customer service to make it easier but NO he led me back to their website. A neighbor with a baby on her side waist carried my humongous packages that has been wrongly delivered at her doorstep. HEY UPS! MY LARGE FONT HOUSE # IS PLACED IN FRONT CLEARLY FOR YOU TO SEE! The package indicated a correct address so there’s no excuse for you to deliver it to the wrong door!!!"

We are a business and have used FedEx ground for some 20 years. In Jan. 2017 we switched over to UPS ground as they offered us better discount incentives than FedEx. The drivers, the pickups, and overall initial shipping was great. As the weeks progressed we would get invoiced weekly due in 15 days. We would mail a check 3-4 days before due BUT, you let them get it 1 day late and your hit with a late fee PLUS interest.

I have never been as disgusted with a shipper as I am UPS. A package was shipped from Omaha, NE yesterday for next day air delivery to Laramie, WY and their dock worker screwed it up so bad that the package is now sitting in Florence SC. This is causing excessive stress for my family as we wait on a package that should have arrived by noon today.

I ordered a gift for my boyfriend online. UPS delivered it to the wrong address the day before his birthday. They will not tell me the address they delivered it to so now I have to wait for them to recover the package which they still have not done and I have not heard from them. I am very disappointed in this company. I will never shop online from a company that uses UPS again. 100% negative review of service. Get it together UPS.

One of my packages was lost and I didn’t receive it with the others. I called them and they said it's not their problem and they don't care. They wouldn’t give me another number or anything and told me to call the supplier if I wanted it and hung up. I was super disappointed and upset with their service. Would not use again.

Soo slow delivery from AZ to Hawaii. Already 2 weeks and still in transit... Even from China to Hawaii it takes maximum 2 weeks... UPS from Arizona delivery 3-5 days. You guys beat everybody, and it always like this when UPS delivery. Newer more. I had deal with this guys 3 times and all 3 times where same... I lived in 11 countries, but Delivery like this see first time. Even China and Russia!!! Much better, newer had problem.

I have never dealt with worse customer service than I have with UPS. Absolutely zero ability to work with anyone's schedule. Facility in Pacific, WA, telling me that the customer service line has "lied to me" when told I could pick up my package at 4. The facility also told me my package would be delivered from 4 to 7. No one should have to take a whole day off work to assure they get their package. Huge lack of communication that should not be acceptable in any business.

We had a package to deliver, measuring 32 x 17 x 4 inches. Grant it that it’s an unusual size, but they said they would customize a box for it. Their “customizing” the box was to take an extra large box to fit the package and then fill in the remaining space with lots of smaller boxes and bubble wraps. What was originally 30 pounds ended up weighing 36 pounds. We not only had to pay for the extra weight but also the packing service and boxes (the boxes were not new but recycled with previous shipping labels on it).

If I could give them a negative rating I would!!! I am sitting here in tears from frustration. This company is the worst! I had to overnight my car keys to my boyfriend so he could use the car to drive up from SD to the Bay for a 10 am delivery, it cost $110. A simple task, you'd think? Nope. The keys didn't show up. My boyfriend and I are on a farm with no house. So he waited outside all day in the rain for the truck to come so he could sign for the package. We kept calling and calling asking about updates and finally were told they'd be there by 8 pm. Nothing at 8 pm and we are both pissed. We call (we had to force someone to transfer us to their shipping center) and they say they were lost, maybe put on the wrong truck - why couldn't they have found out earlier in the day it didn't make it onto the right truck?

If I could give no stars I would. If you are reading this PLEASE don’t use UPS. Day one they say no one was home to accept the package, even though myself and my roommate were home all day. Day two they say, they can’t locate my address. Which is funny because the first day they were able to leave a note on my door. I am 100% done with UPS. I will be bring this to my job as well. They simply can’t be trusted with the simplest of tasks. To add insults to injury, the person I spoke to on the phone at UPS told me, I can just come pick it up from the nearest UPS location. So why do I need you as a delivery service?

This is my honest review after having ENOUGH of UPS Germany. This is the fourth time I've experienced unprofessionalism and immense displeasure of doing business with them. I ordered a product from Sweden to an office address. The Sweden office shipped everything in a timely manner without a problem. THE PROBLEM happens (ALWAYS) when it comes over to German UPS.

I sent a package and they gave me the receipt. My car burned up on the side of the road so I no longer have my tracking number. I called to try and see where my package was because of course it is late and can't do anything without the tracking number. It is 2019 people. Get it together. You don't just need a tracking number. It's laziness. UPS is trash. Will never ship through them again. I would pay more to go through FedEx or postal. Will tell everyone I know to stay away.

Dealing with UPS in Ontario has not only been inconvenient, but frustrating in their lack of professionalism and inability to perform the job they are contracted to do. They have made it quite clear by their actions, that they do not care about you or your packages. In my opinion, UPS has become so far removed from the people who should be receiving deliveries and the companies who use their poor service to deliver their products. UPS demonstrates an obvious apathy, and lack of accountability to both the companies that hire their service to deliver their product and to the recipients who have prepaid for this service to deliver their purchases.

Ordered blinds from eBay, and shipper used UPS. They keep saying address change requested, not true. I can't track my package or pick it up now. Every time I call I get someone in India apologizing, saying someone will call you in a hour. They never call back. It's been almost two weeks, and still going in circles with someone in India.

My local UPS customer service center in Silverthorne, Colorado is useless… Rather, fraudulent. They REGULARLY change the delivery address from my home to a UPS Store about five miles from my flat. On the UPS website, they indicate the address change was made at “customer request.” That is a complete lie. I have NEVER once changed my delivery address from my home. Trying to reach anyone at UPS who has any authority to do something about firing the management of the Silverthorne facility is absolutely impossible. I’ve spent far too much of my life dealing with UPS in The Philippines, being put on hold forever (because UPS management are either non-existent or are cowards - while the former seems obvious, the latter is most likely true), waiting for callbacks that never happen, etc. I have been writing Amazon - no matter how futilely - demanding they stop using UPS altogether. As they (obviously) won’t, I’ve chosen to no longer use Amazon.

I do not understand how a company like this can still be in service. The customer agents are rude and disrespectful, they deliver packages to the wrong address then want to blame you for THEIR error. I have packages delivered to my local post office by using the physical address as this is an option we have. It seems as if they do not understand and will deliver the package to my front door or neighbor's front door, to a post office I didn't put as my delivery address. When I pay for a P.O. Box I plan to use it for deliveries, I use the physical address to make sure my packages are delivered there. So over a 6 month span my packages have been lost or sent back to sender for undeliverable address about twice a week.

UPS has lost my package. I paid $57.79 to have a 10" x 8" package mailed from San Diego to Sacramento next day air. UPS can't find my package, even though I have a UPS employee signature proving the package was picked up and a UPS tracking number. Replacing the documents will take weeks and will cause loss of income. In addition to that, now I have to file a claim with UPS. Unfortunately you can't give negative stars...

These people are very rude! Their driver never delivered my stuff for the past 2 day. Go with FedEx guys and the office in Norwood MA she **. I would never use them ever again idk. I'm waiting for my bed to come. Also 2 days I had to miss work and school just for them to lie to me and be rude. I'm so upset. I sent my bed back to sender and got my money back.

WoW UPS...the comments I'm reading are horrible about your company and resolving issues. My complaint is that you lied about your driver destroying my mailbox. The video I sent you from the house cam is clear and undeniable, yet after visiting the home 3 times you claim that it is unclear that it was the driver or the UPS truck??? Before the truck goes by fishtailing in the snow the mailbox is there and 1.3 seconds after the truck fishtails by my mailbox the mailbox is hanging on the side of the post. But no, you could be right that something else did it...What a joke!

Small biz long time shipper. If they drop a box and contents are damaged, it is not their fault. You can give them evidence of the damage, but not UPS fault. You will get the runaround if you can even get through to claims. I wish there was an alternative.

Most recently, I watched online as a package rode around in a delivery truck for three days before it was finally delivered. Within the last year I have had three other orders misdirected to distant locations before the errors were caught and corrected. These are supposedly union employees, but that might be the problem.

The delivery drivers suck! They never knock on the door. Of course I have to sign for the package. I always have this problem with UPS and only UPS. YOU SUCK!!! I always have to pick up my packages from UPS because they always fail the 3 attempts because they never knock. They just run up to the door, put a note on the door and run back to their truck and take off.

I attempted to have a package shipped to a friend in Chicago, UPS gave notification that address was incorrect. Package was returned, I verified address and resent the package only to be INCORRECTLY SORTED by UPS and then returned. I was charged for both return shipments as well as original shipments, paying 4 times for a service that was never completed. Contacted customer service, who then stopped replying to my emails while attempting to resolve issue. Took package to USPS who delivered the package first attempt. They refuse to deliver to some addresses when the address is correct and the customer service will ignore you after a point to keep from refunding money or taking responsibility for their lack of effort.

I operate a small business. UPS refuses to deliver packages to me. Addresses are completely written with proper municipal addresses, and UPS returns them as "The company or receiver name is incorrect"; they have the arrogance to have the position that something else ought to be written on the address label or that business signage ought to be posted in addition to unit number. UPS consistently causes damages to my packages, including high value items, while in transit. I refuse to use UPS for either commercial or personal shipping.

UPS driver on 1st attempt stated, incorrect or incomplete address. Called vendor, had address verified both by UPS and vendor, both said correct. 2nd attempt driver wrote incorrect hose #. Called UPS, no more deliveries can be attempted. Simply the driver didn't call his supervisor to verify address and get her to use GPS and give him directions, which is what they are to do but was not. 3 attempts are to be made if they want to, but it's easier to take it back and have you come pick it up when you paid them for a service. SIMPLY PUT THEY DELIVER WHAT THEY WANT TO. LLAAZZYYY.

Never using UPS again. This company is the worst. They take no responsibility for anything. Their drivers are the worst as well. How could it take 8 days for an investigation. It’s crazy that they can just find a driver for a specific delivery and ask where they left the package. No background checks are ran for their drivers at all. Customer service stinks. You can get a live person on the phone EVER.

During December I ordered many packages from Amazon, upwards of 25, none of the packages delivered by UPS were ever left at my door. None of the notes UPS left gave me any information so I'd have to go online to see which one it might be to see they'd been sent to a pickup center. Furthermore, I lost track of one of those packages because of the lack of information on their notes and it was sent back to the shipper. This is not an isolated incident, this happened at the last home I lived in as well, just moved last year. Anyway, I never choose UPS, that's always left to the shipper when you use Amazon.

I have been experiencing frequent issues with packages not delivered and re-routed to the nearest UPS access point. 2 examples from the past few days: Tracking Number ** on Tuesday 3/5 and tracking number ** on Wednesday 3/6. In both cases tracking information says "Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup." However, I work from home and I'm home 24x7 during weekdays so the UPS driver didn't even ring the bell. Even though the UPS access point isn't far from my house I need to drive to get there (and struggle to find parking - Hey, it's NYC!) because currently it's really cold (mid 20s) and the boxes tend to be heavy. UPS driver, please stop being lazy and do your job!

Time and time again me, my mother and other people we know have had bad experiences with UPS. The last major incident with delivery/shipping caused irreversible health damage to my mother. Now this time they have went back on their own policy and messed up my order on a very important package which negatively affected my mother AGAIN as well as my business. I no longer wish to be a customer of theirs because of such constantly crappy customer service. If they continue being this careless and neglectful with customers deliveries they will for sure end up facing a lawsuit! I'M SO DONE DONE WITH UPS!

I thought UPS was supposed to be well run but it is an extraordinarily dysfunctional company. After 1 week of calls, misinformation from various agents, promises to pick up the packages etc, they seem utterly incapable of driving to a home and put packages on the truck to go back to a sender. Each individual at UPS, whether at the national 1-800 number or locally had no good explanation other than "it should have been done" or "they told you misinformation" or "we will get it taken care of" which they didn't for each of 6 straight days. Absolutely pathetic service. Please use any delivery method other than UPS. Next time I will strap packages to a mule...will certainly be faster and more efficient. Yes, I am beyond frustrated. I was looking for the -5 (minus 5) star rating but 1 was the lowest possible choice. Ugh.

Signed up for My Choice after a UPS package was shipped with SurePost option. The offer came from UPS in email. Wanted packages to be delivered to my home and not the Post office. I received email notifications from UPS saying my packages would be delivered the next afternoon to my home. The next morning I received an update that my Sure Post has been changed to deliver to the post office. I contacted UPS and they told me that who or where in UPS had or why my delivery was changed. So I wasted the time and effort using My Choice. Even though the charge is $3.50 a package the post office told me that the UPS will still divert packages to the post office instead of the requested home delivery. They don’t care about customer service whatsoever, it’s all about the economics. I’ll never use the UPS SurePost again.

I shipped some machined hardware per UPS specifications. Our client received the hardware and rejected it due to damage in shipping. We filed a claim with UPS, Claims Processing Center. We were told payment of the claim was approved twice. Now they say they will only pay 20 percent of the claim because the "UPS" driver did not sign for the package when they picked it up. They also said they can't identify the driver even though the package was scanned in when it was picked up. Again the package was delivered to our customer. We had to expedite the remake of the parts and most likely have lost business with this failure. The 20 percent payment on the claim is an insult. We will do everything in our power to not use UPS again. I hope others that read this will do the same. Caveat emptor.

My complaint is with the package delivery service that delivers almost 100% of all packages when a product is purchased: The UPS/United Parcel Service package delivery drivers are the culprits! I get quite a lot of UPS packages delivered, sometimes twice a week. They always THROW the packages they deliver either down on the floor near the door or up against a wall or up against the opposite side of the hallway across on the other side of the customer's door, instead of knocking on the door and allowing the customer to receive the package before they RUN AWAY!!!

I can understand a package being delayed but I don't understand how some delivery drivers actually claim they delivered an item but didn't. Why does the United Parcel Service keep letting their employees get away with it? Therefore the rating will always be low! I received a message saying my packages were delivered. I immediately ran out the door looking, to find nothing. It said my packages were left in the mailbox. The items I ordered are too big to fit in the mailbox. I'm just very upset because the delivery drivers are too lazy to actually do their jobs! Sincerely... A very disgusted customer!

I way over-paid to overnight a package for myself to pick up the following day. UPS failed to deliver the package and then, rather than attempting to reach me, they slow-motion shipped the package back across the country. This totally ruined my trip as the package had items that were critically important. UPS is worthless when it came to offering other options. There was no way to redirect the package - this took a long time for them to confirm as they kept flipping back and forth about this detail. In addition, I was told that I would receive a refund but upon returning the my original UPS shipping office, I was told that a refund would not be an option. In my extensive experience with various carriers, based on shipping thousands of packages of all sizes: UPS is by far the worst. They totally wasted my time in addition to providing horrible service and information.

I ordered pants from US, I live in Finland. 3 weeks after ordering I wanted to check where the shipment is, and according to the UPS tracking page it was already being sent back to US, because it couldn't be delivered. The only issue I have with this, is that nobody even tried to deliver the package to me as far as I know, also I didn't receive any email or text message that the shipment had actually arrived and would be available for pickup somewhere. When I called UPS customer service, the answer was just that the package would have to be shipped again. For all I know it could have been just laying in some warehouse in the US all the time, and UPS could have been just billing the shipping fee for nothing. I really am surprised at how awful UPS is, fortunately DHL is much better.

I tried to make a change on my shipment that I created this morning. I have been given the runaround and transferred 5 times and still cannot get this taken care of because no one wants to help. I usually use FedEx, but wanted to try UPS this time. I will never use UPS again. Worst shipping company in history.

My mom paid for this awful service on 2/27. Today is 3/2. For 2 days now, package tracking has read "Out for delivery" and at the end of each day, it has been automatically rescheduled with no sort of notice to me whatsoever even after I signed up with UPS as the recipient to track it. I called customer service on 2 separate occasions where I was met by 2 different "customer service" reps who hardly spoke English and told me nothing more valuable than my delivery would be rescheduled. What a nightmare, because there are sensitive items in that package. For goodness sake, do not patronize UPS, you deserve better.

I have complained to UPS about the fact that the driver keeps just leaving my packages on neighbors' porches. The driver did not even knock on the door. They just left my packages on their porch. Luckily, I know my neighbors but this has happened more than 3 times. They know where my house is-they deliver large bulky items but not other things. They even stopped a neighbor at our mailboxes, asked her if she knew me and then handed over my package. This is ridiculous!!!

They lost my package and their customer service is abysmal. No way to talk to a live person. No communication or response to email. Issue has been logged and is pending for over 2 weeks with no updates, or refunds. Package was initially delivered to wrong address.

I have been having issues with my driver. He leaves my packages on railing on my porch, throws my packages up on my porch. He doesn't pick up packages for him, only if he had label. Called, was told I b.c. would hear from someone and package would be picked up. It's still sitting and no phone call.

I ordered from a shipper and they use UPS for their deliveries on 2/27, I was told my package would be delivered on 2/28. While at work I tracked the package which showed delivered on 2/28 at 4:06, got home from work no package. Called the sender they couldn’t do anything until 3/1, call UPS and was told package showing delivered. After speaking with a supervisor at one of the UPS hub, she stated package was delivered to incorrect address by the driver and she provided me the address where package was delivered and I was told to go to that address to see if they had my package. As I thought no one answered the door.

Avoid shipping anything via UPS, if you can. Twice this month they have delayed the delivery of expedited packages due to lazy, incompetent drivers and there’s no accountability. Management will offer a slew of excuses so don’t bother wasting your time escalating your concerns.

I placed an order. I missed the driver so he left a note. The next evening, I called CS for an update and where my stuff is. The auto machine told me that it was in another town, hardly able to make out the words. We have UPS in town so idk why it was sent to the next town. The machine proceeded to inform me that I agreed to pick it up at another location had I not been home which is untrue. I would have bought instore. Before I called to a few UPS in the area to which they were very unhelpful. Use USPS, run.

Just wanted to tell you UPS service sucks and just keeps getting worse. Last package I received was Signature required. Driver was too lazy to come to door so just dropped it at the Depot and I had to drive in to get it. Previous packages lost, left on doorstep with no knock or ring and on it goes. Why pay for a premium service when it isn't even as good as Canada post.

I work from home and am constantly sending and receiving courier packages. Every other courier service - Fedex, Purolator and Canada Post - deliver my packages to me without any problems. UPS is the only courier service company that I consistently have problems with. The delivery driver walks up to the front door, doesn't bother to buzz me and just leaves the notification on the front door. I then have to drive all the way to the UPS store to pick up my package. Completely defeats the point of paying for delivery. I am extremely dissatisfied and disappointed with this delivery company and I always urge others to use any other courier service than UPS when sending me packages.

Shipped a package with some family heirlooms using UPS. Packaged them with all of the approved material, and insured the package to give myself a sense of security that all of these steps along with marking the package “FRAGILE” in many places. Not only were the contents broken when they arrived, but I wait three days to sign for a package after they had issues delivering. Informed me that no one was home, but someone was home to sign. The second time, after calling, I was informed that the package appeared to be damaged, and they needed to take it back to their site to investigate. That is where they unpacked the package, inspected, and found that one of the parcels was broken. They re-boxed it and then put it on a truck. They once again attempted to deliver the package, after waiting all day at home, to have the driver post… “Undeliverable”. Called again, they had to have the driver return.

So UPS just decides to take my package to a access point. And I decide I'm going to pick it up there. It's only a few blocks away. Come to find out that I can't get my package cause it's "offline". How ridiculous does that sound when customer service tells me, "We can open it for you but its offline." How and why does that make sense to you. Please tell me. At first when it asked me for the info notice number, I gave it. The machine told me it didn't match. So I called UPS and they told me to come back 2 hours to see if it's online. Are kidding me!? Why would it be offline? That don't got the time to be go back and forth to a ridiculous access point. Great help UPS. This company always and forever will give me trouble. Never had at least a good experience with UPS. Worst shipping/delivery service ever!!!

Ordered a computer part from the US (CA), shipped to BC, Canada. The item was $199.00 USD, and UPS wanted to charge $98.97 CAD to deliver! When I phoned UPS customer service and asked why, they said it is based on the value of the item. So I asked why it is 50% and the agent skirted around the question and tried to justify their charges and tried to tell me it was being collected for the Canadian government. She wouldn’t tell me the % rate they are charging. Also tried to say it was shipped COD by the seller, which it was not. Unbelievable. I will be rejecting the shipment unfortunately.

They deliver boxes. That's it. Their drivers, however, are only interested in padding their delivery attempt statistics because two thirds of the time I am awaiting a UPS delivery - they make me wait around all day and NEVER actually knock on the door or make any effort to actually let me know they're at my door with my box. What they do is write in advance the "delivery notice" and simply walk up to the door, stick the pre-written delivery notice on the door and then drive away.

The package that I sent got damaged. I had it insured and requested a claim. So, they informed me that they will do an inspection. Then after an hour, I got an email from UPS stating that the package is not correct for the item being shipped. How can that be? They didn't even come to check it out. This package was well packed and it was originally from the manufacturer. There were several reinforcing cardboard that was in the box. Now I could not get a claim even if it is insured. Just because I'm a lowly citizen, UPS does not care as long as they get your money. I hope everyone goes to FedEx.

UPS to delivery in the pm per 3 emails confirming the delivery window and date. Last confirming email was at 9:13 am on the delivery day. Later that morning they changed the delivery time to the am of the delivery day. I am not home to sign for the item and they will not make another attempt to delivery for reasons that are still not clear. What is the purpose of their My Choice website if they are not coordinating with it. So now I have to be here on Monday to hopefully get the package. This is not the first issue I have had with them. They need to allow deliveries to their stores like FedEx does.

I swear it's like a guessing game with them. The tracker they provide says that they transferred my package over to Post Office, but the Post Office hasn't even touched the package according to them. So my question is: why is the tracker updated to say that the Post Office received it? And my other question is: where the heck is my package? It's been almost 2 weeks now since I was supposed to receive my package and I am nowhere closer to getting it. Case openings don't seem to do anything, nobody wants to take responsibility for it, and UPS is infamously a horrible parcel company. If I had any other option for my delivery, I would take a road trip across the U.S. to get the darn package myself as opposed to dealing with UPS again.

Had a snowmobile trip planned and I ordered some new gear that was shipped via UPS, I have been watching the tracking and they changed to delivery date to Monday, the night before it was supposed to arrive. Tracking shows the package is in my City, but they are holding it through the weekend so they can unload it in another city 17 miles away on Monday, I am leaving Saturday for my trip. Explained the situation to a rep and manager over the phone and they have no way to help or explanation. WORTHLESS COMPANY!

I ordered a box of the diapers my infant needs on February 12th with two-day delivery. We had some mostly-melted snow in Seattle at that point - schools were back in session - but there was a weather-related delivery exemption for the scheduled February 14th delivery, followed by another exemption on the 15th. Then, the next week, the package delivery estimate was updated to Tuesday, February 19th between 3:30-7:30 PM. There was an update that it was on the delivery truck in the morning and then, late that night, after no package had arrived, the delivery estimate was updated to Wednesday, February 20th from 3:30-7:30 PM. The same thing happened again: update that it's on the truck, followed by late-night delivery change to Thursday.

I frequently order online items. Over the past 3 weeks I have received 6 packages. There is always someone at my home, so would it hurt your precious little finger to ring the bell. Luckily someone goes out to check the mail daily otherwise you would not know you had a package. Some packages have sat outside overnight (very late delivery I presume). One large box was left directly in front of the door so I had to fight to get my screen door open not to mention the box was open, all contents exposed. Maybe they’re the cheapest to use which is why companies use them so frequently, it definitely shows in their performance.

Regarding ZIPCODE: 84074. Lately, like 3 months or so, the UPS Driver(s) don't even bother anymore to drop off packages at the actual address as stated on the shipment. Instead, these lousy ** go straight to the UPS store some 10 miles further away from the original delivery address and dump their loads for the customer to come and pick their shipments up themselves!!! And NO NO NO UPS, these shipments did not require signatures!!! While waiting at home for my UPS delivery, I followed these trucks several times with their real time location tracker. The UPS drivers don't even bother to go off the main road for the actual delivery but keep driving as stated here above!!! Lousy, LOUSY service from UPS; I will NEVER recommend - or use their crap services ever again!

If I can give a score of 0 I would. Unreliable and unprofessional. My package was kept in the same location for 10 days for no apparent reason or explanation provided to me. LOUSY, Inefficient, unprofessional, and unreliable.

I STRONGLY URGE EVERYONE TO NEVER EVER USE UnitedParcel Delivery (UPS). I placed an order and clearly stated my address but they have admittedly delivered it to a different house on my street! I called and they refuse to give me confirmation of their error and refuse to tell me the house it was delivered to. The only confirmation of their absolute negligence is a call I should be getting from a dispatcher in the morning. This dispatcher is then supposed to go back to the address where they wrongfully delivered the package and try to receive it and deliver it back to my address. I have never experienced such stupidity and poor customer service in a system that is trusted with delivery.

Driver does not know what delivery to FRONT DOOR means - I had a package sent to my sister who was ill. The lazy driver just left it by the garage which is a bit of walk from the front door. This is not the first time one of their drivers has done this. Training needed?

I receive packages pretty frequently from Amazon, USPS and FedEx with literally ZERO issues at my apartment. I've lived here for more than 7 years so it's safe to say I am well experienced with receiving packages fairly easily. UPS is the ONLY service I'm continuously battling and wasting my money on. Every time I order something online it's never delivered nor is there ever even proof they tried to deliver (i.e those typical post it notes they have to explain why my package was undeliverable).

I went to a local UPS franchise store located in Powell OH to get an international delivery service. They sold the most expensive service to me by ensuring three days delivery with not mentioning “no guaranteed or expected date". It turned out that I paid $237 to get the package delivered after 15 days. I went to the store asking for the reason. They were so ruled and blamed on me for not paying attention on expected date showed on the receipt. I called the corp, they told me all they can do is file a compliant to the owner. Hey, the owner kicked me out of the store, do you think he cares about the complaint? Postal office has 10 days delivery service for only $70.

When he is not the delivery driver, no doorbell, no yelling and the driver puts the packages in plain view from the street. You would think that UPS would be more concerned about the porch thefts that are plaguing the country. Oh, and today the packages were left in the rain.

I ordered a package from North Carolina on Friday February 14th. I used UPS 2nd day air. I am not receiving my package until Tuesday February 19th by the end of the day. I paid 2995 for shipping. Get my package 4 days later. United States Postal Service is the best way to send a package. If I would have used Priority Mail I would have gotten my package Monday February 18th instead of Tuesday February 19th and it would only cost me half of what I paid UPS. I do realize that 2nd day air includes business days but USPS delivers 7 days a week.

I live in The Catskill’s, hence mountains and snow. UPS accepts deliveries to my area. Unfortunately, they do not provide their drivers with safe vehicles, I.e. all wheel drive, snow tires, front wheel drive, etc. Therefore, packages consistently get here weeks and weeks late. Furthermore, the drivers get so far behind in their deliveries that on clear days they are trying to catch up and the packages are also not delivered. For the record, FedEx does not seem to have any difficulties. I get my packages on time. Big thumbs down for UPS!

I was wait at home for 13 hours for the UPS delivery from early morning till night. No one rang the doorbell and no phone call from UPS or from the delivery driver. However, the tracking says the receiver is not available. This is not the first time. It’s happened often. They need to improve their service. The way of their work is completely same as people do 40 years ago. Why do they not apply the tech knowledge that people use daily in our life. They should offer options online for the receiver to allow them chose some timeframe for the delivery, especially who need to sign. They come my home for the delivery when I am not at home. They do not how to reach me and let me know that they are doing the delivery while I am waiting for them at home. This is only delivery company doing its job not professional at all like that. And they never have considered how to improve its work. It is the worst delivery company.

I ordered a package through Amazon to be delivered on Feb 14, 2019. The tracking showed it arrived in my city but then I received a message it couldn't be delivered that day because of weather. After 4 days still hadn't received it even though the tracking showed it was in Boise. I emailed them 3 times and they continued to lie. Then when I sent them a copy of tracking suddenly they found it. I would never use UPS ever. The worst customer service and they lie about where the packages are to cover their butts for not being able to do their job.

I have a long driveway and we have had a huge snowstorm here in Mancelona, Northern Michigan. Our driveway is very long & got snowed in after my husband plowed and we realize it. When we went out, I saw my package safely wrapped up on my back doorstep and foot prints in the deep snow all the way up and down our driveway ❤!!! 5 stars for UPS Ground and bless your heart.

UPS delivery drivers don’t give a damn about throwing and damaging your packages. Totally non-professional. Every time I have a delivery involving multiple packages it never fails some packages are always damaged or have been reboxed.

UPS is the absolute worst! I had a 2 delivery and the package got lost the day it was supposed to be delivered. I called 100 times to see if I could pick it up since it was being held 5 miles from my house at a facility center and everyone made it impossible for me to do it. Never again will I be using this piece of crap. I recommend using FedEx - they will never do you wrong.

In October I shipped all my dishes and glassware back to NY because I in sold AZ. When the cartons arrived all was broken. The franchise owner accused me of lying about whether he had told me to repack those (These packages were accepted by employees with no advice). The owner did not put in my claim for damages without being phoned by my local UPS manager. When the check came for about half of the value of insurance/sending, there was no accounting with it.

I currently have a delivery every Friday, this week we had a snow storm. I understand that the delivery would be late. Website said out for delivery, delivery attempted. Then delayed till Monday, Monday out for delivery, delivery attempted, Tuesday out for delivery, delivery attempted, Wednesday out for delivery, delivery attempted, Thursday finally delivered. This was a food service delivery, all food was bad in danger zone. Wednesday the supervisor call and stated the order was on the truck but would probably not be delivered. This was not very professional. If the website says delivery attempted, that should be the truth, not that "We decided that the weather was too bad, so we went back to the depot." If the competitors can make their deliveries why can’t UPS.

A medical prescription was sent out the day before and I was told, "You have to sign so please be home." Well I have been home all day. Can't shower or anything, go to the store, nothing. It is now 6:30 and once again it has not yet arrived ruining my plans for the day and the evening. Thanks again UPS.

I was receiving an important letter by next day air, via UPS. I was notified that it had been delivered but I couldn’t find it by my front door where UPS always leaves it. I called and was told to check my mailbox!!! Since when has it become legal for anything other than USPS to be put in a mailbox? It might have taken the driver 2 minutes to bring it to my door, which is what they get paid to do! The area for left at said... other released, so I had no idea where to look. I realize good help is almost impossible to find now. Everyone just wants a paycheck and do as little as possible. This is just another example of that. UPS used to have higher standards!!

I ship and receive upwards of 30-40 packages per month – not a huge volume, but certainly more than the average person. Over the last few years, UPS shipping rates have increased 3 or 4 times faster than the FedEx or USPS (or even DHL) and their reliability in on-time delivery has plummeted. I think their record for my packages is about 60 percent on time deliveries. FedEx, on the other hand, is at 100 percent on time for me -- and they cost up to 40 percent less. UPS is a great if you have money and time to burn. Most expensive, and least dependable of all delivery companies.

I placed an order through Amazon and paid for next day delivery. It was shipped UPS and I sat at home waiting all day for the package. As a My Choice UPS member. I received a follow me link and it showed the driver around the corner all day. In many instances in one location for excessive periods of time. Yet no delivery. Then all of a sudden I see the truck outside and he pulled a u turn. No attempt at delivery and I get a notification that they missed us. Sorry.

I sent in my Xbox One X to Microsoft to be repaired. When Microsoft sent it back I received a text on Monday saying my package will be there on Tuesday. Tuesday night I received another text saying it will be delivered Wednesday. It is now Wednesday and it is late at night and the package hasn't arrived yet. I called customer support to find out where my package is or to receive at least SOME clarification but after explaining the situation to the customer support agent, he simply told me it is on its way to me then he proceeded to hang up on me. I am shocked that this is what UPS calls "customer service". It is no wonder DHL is the main postage service here in Germany.

I paid for the next day air service. Arrived first thing in the morning to the final facility where they load the trucks (in my town, I frequently order packages and know people who work there). There was some dust-sized hail and they delayed my package. Happens constantly. The tracking Information updates to say delay and doesn't tell you anything. Their website is a train wreck and their customer service is worse. I wouldn't even recommend them to my enemies.

UPS is extremely unreliable. They are constantly delaying delivery if the weather here in Michigan might be unpleasant. For example, we had snow this morning (less than an inch), the roads are fine but UPS has once again delayed delivery another day. We are days away from having our baby and our urgent baby (rushed btw) packages from UPS have now been delayed almost a full week. FedEx has delivered every day. Always choose FedEx over UPS when you have the choice!

Amazon scheduled a pick up for an item that I was returning and said that I was to be available on a specific day so that the UPS man could pick up my package. So I took a day off work and when he came he didn’t even knock or ring my bell just left. I tried to contact you piece of paper on my door and when I called customer service to tell them what happened they're just "I’m sorry let me give you a location where you could drop off the item instead of having the delivery driver turn around because he just drove away to pick up the package."

I have the misfortune of having had a package sent to me using UPS which arrived whilst I was out. UPS immediately dropped the package at an "Access Point" which was not convenient so I contact them and made arrangements for re-delivery the following week which were confirmed with the depot by phone. UPS then tried to redeliver whilst I was away (and before the date arranged for re-delivery). Seeing that this had occurred on the tracking information I made two phone calls to confirm that delivery would take place as previously arranged and was told it would.

When I get something delivered it usually means to my door. Not UPS. It means chase down their truck and have driver hand it to you from the driver's seat. Driver refused to park and walk 35 yards to my house on a hill. Lazy, lazy, lazy, what kind of people do you folks hire. FedEx has delivered many packages over last 2 months. Most had to park and walk up my driveway.

Hi, I shipped luggage bag, while shipping the lady at the store asked me to take insurance such that if any damage or any items lost during shipping we will be covering. So I took insurance to be on the safer side. Bag was shipped on time with all the items in the bag but the bag got damaged. It was damaged in such a way that I cannot reuse for next time. As I have Insurance, I called UPS and requested to claim but they denied and said Insurance can be claimed only at the store where I shipped. This is Insane they never told me that when I am taking Insurance or while shipping. I sent an email to the Shop Manager along with the PICs in which state I received the Package. She responded next day and said she will submit the claim to UPS corporate behalf of me.

Have a time sensitive envelope needing to reach me in Yakima, WA. This was a two day ship. The parcel flew from Dallas, TX to Illinois Feb 7 and then late the 7th arrived Seattle, WA. Tracking said, "Adverse weather could not put on plane." Then Feb 8th arrived Renton, WA and would arrive next business day. Now here we are Feb 11 and package still in Renton 129 miles from me. Still saying adverse weather. I was in Seattle Friday Feb 8th and returned home yesterday no problem. Now the roads are closing and the package never moved. These people are thieves and are nonproducers. Now the weather is on us and my deadline behind me.

Had fish next day shipped from Florida on Friday to Holland Michigan via UPS. Fish was cleaned and frozen with dry ice in a cooler. Supposedly a delivery was attempted and a note was left. UPS provided no help in Michigan to get the package and updated at 12 am Sunday that I could pick up the package on Monday. So by the time Monday comes the fish will be spoiled. I'm very disappointed in UPS for the way they handled this. I will never ship perishable items with UPS again.

UPS is the absolute worst shipping company ever. I shipped a guitar amp and guitar cabinet. Collectors editions. They were shipped in their original manufacturer’s box which has the gross weight and dimensions printed right on the front of the box. I went with this weight and dimensions when shipping. The items arrived with the buyer and the cabinet had a corner broken off and a wheel broken. The amp had an indentation on the tolex.

I recently had a phone shipped with UPS and it was suppose to be overnight. When it arrived in Atlanta I received a message stating it was incorrectly sorted. When I called customer service they were of no help. No one could tell me if my package was there or in route to me. My phone is a work phone and due to their (UPS) mistake I lost out on a day's wage and still don’t have my phone. I’m not big on leaving reviews but if this helps anyone upon reading this please know if you need your package promptly I don’t recommend this company.

Ordered two headphones Jan 6 and received one! Skullcandy sent missing headphone Jan 23/19. It is now Feb 9 and package still not received! Have been on the phone with UPS every other day and have received different info from every representative I have talked to. Yesterday on their tracking website stated that package would be delivered that same day.

This is my second recent nightmare delivery experience UPS. Info Notice **. Delivery attempted but I was not home. Called and then later received a callback and was told that I could pick up my package same day at distribution center on Jeff Adams Drive @ 6:30 pm. Fought traffic up I-77 to I-85 reaching the center @ 6:33. Waited about 40 minutes and was told "No one told the driver". (A 2: 30-hour wild goose chase.) I then was instructed to sign slip and tape it to my front door, and it would be delivered the next day. No attempted delivery happened the next day.

Incredibly angry!!! I had to have my credit card replaced due to fraud. Since I am supposed to travel tomorrow and only have one credit card I had it sent via UPS overnight and paid for that service. I have UPS Choice so I saw the Delivery was scheduled and because I’ve received several packages via UPS I know we receive our packages between 7 and 8 pm. At 6pm I checked the tracking and it was still out for delivery. At 7pm I checked again and discovered that I could actually follow the truck's progress and saw it was very close to my home address. I ensured the outside lights were on and waited thinking the delivery would arrive very soon. At 7:29pm I checked the tracking again to find that the delivery had been changed to Thursday and that delivery could not be made with the following entry... Delivery Attempted. 02/06/2019 - 7:20 P.M. Orlando, FL, United States

Shipment containing five items was shipped Friday and was set to arrive on Monday, on Monday 3 items showed up. The delivery driver told me he was supposed to deliver 4 items that day and one the following day but he only received 3, he guessed the remaining 2 packages would be here the next day. We did have 2 cm of snow in some of the areas around but all roads were clear, I rode my motorcycle all week. The next day (Tuesday) the delivery guy showed up with one of my items, I told him I was getting annoyed as I have to be home to sign for the package, and now was going to have to wait around all day for the third package.

I understood due to weather in the area there would be a delay. However, after checking every day for a week after, seeing the delivery details say it’s been loaded on the truck and will be delivered by the end of the day, 4 days in a row. I called and was assured it was on the truck today and would have it no later than 9:00pm. Guess I shouldn’t be surprised that it never showed up! Don’t purchase anything from any business if UPS is the only delivery option, you may never receive it!

So Disappointed. After a pallet was shipped from Springfield MA on 1/24/19 there was a slight delay due to weather. I get that. Tracking said we would receive package on 1/31/19 here in So. Calif. The product was much needed for our business. Sadly after calls everyday, I was promised delivery the next day and a phone call. No phone calls, No Deliveries. Every day nothing but promises. Now it's Feb. 5th. I was told they will call me tomorrow to set up a delivery for the following day the 7th. Holding package ransom is so sad. I wonder if I'll even get a call. UPS should just stick to delivering only Amazon Packages.

I have very bad experience with UPS. I sent a 58 pounds package and it was never scanned a free picked up from a UPS store. I had open an investigation and it was close next day in ERROR. I had reopened it and at the same day it was closed and a claim was issued. They did not even try to find the package. In the better scenario I will get $100 compensation even if I spent $1000. Please, if you are sending some expensive packages, use FEDEX or DHL. Do not play with the UPS.

If you live in Hawaii, prepare yourself for disappointment if something's shipped to you via UPS. They dump your packages at the door without notice, even if you're home and deliveries are minimum 4 days longer than USPS deliveries.

The UPS delivery person doesn't have keys to our building, so they leave a "Sorry we missed you" notice on the door. (Understandable.) BUT - this person puts multiple apartment numbers on the same ticket, so no one person can track down their packages (if they even *put* an apt # on the ticket, which half the time they don't). They also ignore "Hey, I'm home! Here's my number and I'll come downstairs to let you in" messages from tenants, not even attempting to contact them when they arrive and change the package online status to "missed delivery" before they even look.

I would never use this company again. Customer Satisfaction is at the bottom of their priorities. They lie about deliveries, and supervisors don't return your calls. Company hides any way to contact the right person, deception.

My item was supposed to be delivered on February 1st 2019. I was then told due to severe weather in Plainfield Indiana it was being slightly delayed. I work in Plainfield Indiana and drove home from work today and we had 4 in of snow total. When I check the status later that day that it was supposed to be delivered it had now been moved to Monday February 4th. I called the customer service line to ask why it was not going to be delivered on Saturday February 2nd and was told it did not have time to get from Plainfield Indiana to the Indianapolis shipping office. To be clear the Indianapolis shipping office is also 20 minutes from where it is at in Plainfield Indiana.

I paid almost $50 to overnight a check next business day by 10:30 am. Next morning, tracking website said it was in FL. It was supposed to be in NC. I thought it was odd but maybe it's ok. 10:30 am comes... It's still in FL. Now it says my package was sorted wrong and will be delayed. I call the UPS store in Clinton, UT, from where I mailed it. He said there's nothing he can do until the package is delivered and he has no idea when that will be. I told him I should have used FedEx like I always do. I've had NO issues.

I don't see the point in paying for shipping if I forever have to go pick-up my deliveries from check-points or UPS stations. I don't have time to do this which is why I shipped in the first place. I only actually receive 20% of my deliveries at my door, the rest of the time I'm left having to go pick it up myself. They always say "Delivery attempted" but they never actually attempt, it's always a lie. I'm always home and they never actually make it to my door, don't ring the bell, don't knock and don't leave a slip. It's gotten to the point that before I purchase from a company, I call and ask them who they deliver with, because if they use UPS, I say forget it, and order from a different company. Can't believe this company is still in business, seriously.

I had to waste a couple hours - so far - trying to locate my package that was set to arrive YESTERDAY. I worked from home so I could be there to sign for it. Later that afternoon, I get a notice that they couldn't get a signature so they couldn't leave it. My home was silent. I was sitting 20 feet from my door. There was not even an attempt to deliver it. Lies. I then spent the morning in the UPS site, Amazon site, my informed delivery site and on multiple phone calls trying to locate my package. I must receive it asap.

I am a truck driver, and I've only been driving 19 yrs. The scene I witnessed at Pilot Travel Center in Gilman, Il was what all other drivers have to put up with, because of the arrogance and total disregard for other drivers. UPS Trk#**, sitting in fuel bay for 30 minutes, after his 30 minute test break, then he decides to fuel, knowing other drivers behind him need to get fuel. Plenty parking at site. I asked driver if he was ok, as employee at travel center is repeatedly making announcements to move out of fuel bay if not fueling, he remained sitting at fuel bay.UPS, your drivers are not above or better than other company drivers. We all have the responsibility to get our loads to customers on time. Blatant disregard for others is why a lot of drivers regard your drivers as snobs, and we know your drivers could care less.

I have always been told a different price by different people for one pkg. that I want to send and it depends who you talk to at UPS about prices. This is all in one day. Just one box and I get different info. you can you trust? I don't like it at all. Very frustrating.

My stuff is always here when they say and my driver is great, so nice, and does his job great. Our stuff has never been damaged. I don't think you would never be sorry if you used UPS. I am very satisfied with them.

In all the years I’ve done business with UPS, only twice have I received damaged parcels. UPS is quick to address any problems with deliveries and make it right. Overall experiences have been positive. I’ve never encountered rude or surly drivers, always friendly and courteous. So far there have been no errant deliveries to track down.

Very poor communications and very slow service. The site is hard to navigate and service people very unhelpful. I was not told the truth and there was no follow up!!!

I have seen them throw packages, drop them, kick them. They just do not care at all. Their pricing is so high it is way out of control. When you send a package just to another state close by, and it costs $59.00 for only 15 lbs. that is unheard of anymore. If they took good care of your package that's one thing, but when they destroy them no way!

Most of the time our products we order come to us in great condition. But, sometimes they are in bad shape. We have been lucky to get all of our products considering the packaging has been torn open at times! All in all the service has been fine.

The person who delivers my packages, knocks on my door to let me know he delivered a package and then comes back up road to see if I got it. I really appreciate that! I live in a Senior community and it helps.

This company has told me that they cannot deliver to my house. For my address cannot be found. I live just off highway 400 north. Between two highways. I live of what was highway 69 north. So how hard is that in delivering a package. I now have all my deliveries coming from Canada Post. For that is the one sure way that I will get my package delivered to my door, or mail box.

Leave in more secure spot not right in middle of porch, be a little gentler with boxes so they do not get rips or dents or damaged in any way. Good you can track online and that you can receive email or texts updates.

UPS is and has always been a great company. There is a delivery person in my area that remembers me from when I had the main flower shop on Main street. He still says hello and asks me how I am!!!! Keep up the good work!

I had some fruit overnighted and it came and I was not home so they left me a blank UPS sticker with nothing on it. Nowhere my package was. No when my package would be delivered, I called they told me where to pick up. I drove there to pick up. And No package! I called them to have it delivered again. They said they would. 4 days later I called them again. And my package was nowhere to be found. They said they would deal with sender. WHAT! I’m the one that was affected by their incompetence of delivering a package. Horrible service.

UPS does not meet their guaranteed delivery date (it has missed 2 in the past 2 months for me). They also do not update on package status online, as proposed, they are very vague on their descriptions on where the packages are.

They are on time but really a little costly, but they were great friendly staff, always answered all my questions and didn’t have a issue. I would use them in the future if I needed them.

I have not had any problems with getting my letters and package time when I order them. All my package comes when they are supposed to. You can always set a date and time to pick up your package if you don't want it delivered because you won't be home to get it.

I send and receive a lot of packages. The majority of the time (75%) when I received a damage package UPS was the carrier. Rarely are the damaged boxes delivered by FedEx or USPS. Sometimes when the boxes arrive I can't believe things aren't missing.

The driver said “no such address.” I had to pickup my package at their store. That is not good customer service, just laziness. Customer service is a lost art if you ask me and it’s not just UPS... USPS is also guilty, it seems no one cares anymore.

I find 2 things about UPS that are important. They know who we are, since we go to the same office all the time. Therefore information is right there saving us time. We know when the package is going to be delivered and to this day we have never been disappointed. This is a bit more expensive than USPS but worth the pennies to get things out, and there are no surprises.

UPS for the most part does a very good job in both delivery and pick up. In all the years I have used them there has only been one incident that was negative. I haven't shipped anything recently with them so I am not sure if they are still more expensive than USPS so I won't comment on cost. Most of the companies I shop with online use UPS and I satisfied with the service.

They are normally consistent. Always knock on door and always bring package to front door. They are very professional and kind. I probably have only had 1 bad experience with them out of hundreds of great experiences. Also, management will follow up when there are problems. I do feel they care about my business.

UPS is everything the postal service isn't and that's generally a good thing. Packages are delivered timely and professionally. They can be a good deal more money but usually they are worth it. Their service that leans on the post office was a bad idea.

They are usually good but I had a package delivered from Ca. To Colorado on 12/29 and didn't get there till 1-8.... Usually it only takes a few days. They really are usually good and maybe cause of New Years...

My deliveries have always been on time. No damages to my packages and they place them in a secured area if I am not in. I can count on them for my shopping and everyday shipping needs.They're a great service.

UPS sucks in every way. They even lie about making delivery attempts when they're too lazy to do their job and actually deliver the parcels, and instead they deliver them directly to a drop-off location that's usually out of the way for the customer, and expect the customer to pick it up which defeats the purpose of using a courier if the items are not being delivered to a person's home.

They always deliver on time, no matter what. My package is intact. The customer service is excellent, they will always knock to let me know my package is outside. Unless I need to sign.

This is the worst delivery company, it's been a week after the first attempt to deliver my package and several phone calls to UPS to check where is my item, it is sitting at some delivery point where you have to drive to pick it up. For a week, after instructing UPS never to deliver to place like this but to my home, package has not been picked up by driver and I spent several days sitting at home waiting. I don't even want the purchase anymore, I am that mad!

I most recently used the service to ship Christmas gifts. It cost $60 and took over a week to get there. Receiving packages from merchants is timely and good, but I will never privately ship through them again.

We had a driver that physically put his hands on me, shove me and then take a package that he had just handed off to me, out of my hands and back to the facility. I had contacted UPS that I had been having trouble with this driver for a while and they did nothing. I had video of the incident and they wouldn't look at it. Because I am the only one at the store, the driver has been allowed to get away with questionable behavior because there is no one here to collaborate the incidents. I asked UPS to have a different driver to come to my place of business and I still get the same guy.

UPS email notification of shipment transit does not match projected delivery time. UPS uses a ‘COMMITMENT TIME FOR DELIVERY’ but in the small print UPS tells the recipient that the 3:00 PM commitment could be as late as 9:00 PM.

No issues with UPS. I receive email when packages are delivered and they try to conceal smaller ones inside my doors. I've used this service for the past 10 years. They continue to improve with time. Kudos to UPS.

Reliable in delivery service. Offer many different delivery types so time and finances can be worked with. Many locations that are convenient. Staff always polite and helpful even during busy seasons.

UPS is one of the oldest shipping companies. I receive majority of my packages from UPS. They always ring the bell and if we are not at home, they have even left a package at a UPS agent in the area, which was so much better than having to wait for the package to be redelivered. We usually always have the same driver, which makes a difference as well.