United Parcel Service - UPS Reviews

Worst company ever! I live in Canada and order a lot worldwide. Recent orders:

I do not know why should I give 1 star to these guys; they do not deserve it. This happened twice. UPS does not come to pick up the service and the status online says "pick up missed." I called for hours and I couldn't solve the problem. Last time I had a heavy item; I end up throwing it away and losing $120 I spend on the item and was not able to return because of UPS. The calls and connections are awful and they just don't try to give you a solution.

I am a recent college graduate trying to make ends meet by reselling products online. UPS' insurance claims is by far the most horrendous experience I've ever lived through and have been proven UPS truly does not care about their customers. I shipped out a like-new condition Microsoft Surface that's worth $4000 to an eBay customer. At the UPS store with my supplies and theirs, I spent over an hour properly packing this expensive computer and even had the kind assistance of the UPS workers to help me.

I have purchased a product from Costco.com. This product requires my signature upon delivery. UPS keeps setting up delivery date and at the end of the day delays it by one day. It is very frustrating!

Over the past few years, I have purchased items on line more than ever. Using Fed EX., US Postal Service, DHL, and United Parcel Service UPS. Well UPS, is by far the worst. Ordered 2nd day service to be received on Friday, the day before, Thurs. at 7am received confirmation, I would receive Friday. Well Thurs. at 7 pm, I was sent another e-mail, stating my package would be delivered Mon. No explanation, and don't bother sending an email, you won't get a response. Save yourself the hassle, use the other providers if you can.

I ordered a package and was told it would be here on a certain day. When it did not deliver I checked back and it said the next day. My package was then taken to a UPS pick up station. If I wanted to pick up my package rather than have it delivered I had the option to do that when I ordered it. I’m very upset and frustrated because due to my schedule I’m leaving town and will be unable to pick up my package in a timely manner because UPS is not open on Sundays.

So, UPS lost my parcel somewhere between it being dropped of at the UPS Access Point and it being picked up by the UPS driver. I phoned them daily for a week and each time they said the same old routine - 'it's been escalated to the highest level and someone from the resolution center will contact you within the hour.' Needless to say no-one from UPS ever calls. Parcel still 'missing', I'm still phoning, UPS still ignoring...

I’ve been sitting here waiting for a week for a delivery. It finally said out for delivery by 9pm. Then at 8pm it changed, said in transit, that it just arrived at the depot. Nobody will be here for the delivery, I moved, you had more than enough time. I left a note on my door to refuse the delivery, you can pay to return the product. I will never again order from a company using UPS. You suck, your broken ** website can’t do anything including log me in or change my password. Pony Express was more dependable.

How can anyone of your drivers be safe and 100% efficient if the most important part of their day it’s being talking to someone in their phone while doing their job? I call the driver to ask him something and he totally ignored me. Maybe he didn’t hear me because whoever he was talking to with the headphones in his ear didn’t let him hear me. I am not very happy with UPS lately, some of my boxes are open or broken and I think it is because this usual driver we have at ** North has other priorities instead of delivering good to its owner.

The driver showed up without the package on the truck and customer service couldn't even contact the driver to address the issue. Every time a package is shipped to me through them there are issues. How are they still in operation?

I paid for my products to be shipped overnight yet it's NEVER on time. 2, 3,4,5 days later. The last time I had a package delivered I didn't receive any info about the tracking until after it was delivered. I am sick and tired of paying outrageous shipping fees just for UPS to deliver the package whenever they feel is appropriate. This is not the first time I've had problems with UPS delivering packages on time. Thanks for ripping me off!

0 stars! I placed a single online order using UPS as the shipper. This is the first time I have had to do so. Customer service was on it every step of the way. Emailing me instructions, payment details and arrival times. Even verifying the address and my availability. Until delivery. I had to chase the driver out the door to give him the COD payment they requested. I now find out 2 months later the driver never remitted my payment. Rather than contact me by phone, email or text ups sat on my invoice without saying a word and sent it to collections. Resulting in my being sent a lovely collections notice. A company that can email me to make sure I'm avalible for drop off can't email me to track lost payment.

This company is the worst delivery company. I order stuff online all the time and every time they send my package through UPS I have a delivery issue. I live in an apartment above a business so I can't use the my choice to give them instructions I have to call them. First the driver has no idea where to go when I told them that the apartments was around the back of the building. Then even after he found the apartments he still wouldn't leave the package on the porch like I asked even though no signature was needed. He told his manager that he didn't feel comfortable leaving it because people were watching him. The people he is referring to is a tire shop next door that is owned by a ** man and had several other ** people working out there. I bet if it was a bunch of ** people out there he would of followed instructions and left the package where I said to leave it.

I had to wait all day to sign for a package. They said it could be up until 9PM. I signed up for their choice program because they promised to give me a delivery window but they took my info and still gave me the same all day window. Then, the driver who just left refused to wear a mask. I wore one to protect him and asked him several times to put one on but he said he was too hot-eventually because I would not let it go. He kind of put a sweaty towel over his mouth.

More than once they have sent me an email saying something was delivered to me. It was not. It was delivered to a Mail Room. To me saying that it was delivered to me when it was not is basically a lie. The Mail Room does deliver it a day later and if UPS did not send the delivery email until it was really delivered, I would not mind that for some extremely odd reason they delivered it to a Mail Room.

UPS doesn't care that I waited all day for my eyewear. I have called UPS several times today, and no one can help me. Just idiots who speak they are sorry when they are not. Everyone, please do not use UPS!!!

The last few weeks I’ve been planning this move from NYC to Dallas. Y’all know me! I’m a researcher by nature. So after careful research I found the the most affordable way to move was to ship what I was keeping (clothes, shoes, accessories, and sentimental things) through UPS. Since it’s UPS , a well known company with a high standard for quality service I trusted this option. After shipping my belongings I paid a total of $1098 ($54 of which was supposed to be refunded two weeks ago and has yet to be refunded).

No free pickup after charging an exorbitant price for the shipping itself. Ridiculous. I’ll stick with FedEx and USPS. Total BS it cost more than the shipping itself never again! Lost a customer for life.

Ordered a guitar for our son.. The company shipped through ups same day. UPS delivered ok until our package got to the Chelmsford Ma shipping center at which time we kept being told it would arrive in one more business day.. This went on for a week at which point UPS tells us (after multiple calls and emails throughout the whole week) that our package mysteriously vanished and only the box was left. Now if I was a naive person I may believe a guitar could vanish out of nowhere but I'm not so I look for the most obvious answer.. UPS must hire thieves.

Ordered a very important time sensitive item that still has not shown up. Tracking package does nothing for me except say there was a problem which is obvious... I have now been waiting on hold for over 30mins with customer service. Filed a lost package claim over 2 weeks ago, have not got a response back Via email. Oh and currently my review has been written about to submit and I’m still on hold. Go Amazon or FedEx, UPS is losing it!

I don’t really care for UPS because nobody plays with my packages. I have so many problems with this company, they never update their tracking information and they claimed they delivered my package but there wasn’t a package insight. They had me blaming my neighbors of stealing my package when they took it back to the warehouse and didn’t inform me.

Parcel was shipped and landed at a major airport on the second day Friday at 6:30 am for $180. It was a smaller package. Then It sat all day and was not be delivered until Monday before 9:00 pm. UPS said it would be there, and gave their reassurance. THEY DO NOT deliver on weekends.

Package was out for delivery in my town and was supposed to be delivered Friday. At 1:44 AM on Saturday, they update the progress and say it won't be here until Monday. It got "Delayed". This is a part for out central a/c unit, so we are dealing with no a/c for the entire weekend now in mid-June. If it was out for delivery WHY THE HELL couldn't they drop it off at my house?! Or at least let me come pick it up?? It's not a Saturday delivery, so my package is literally sitting down the road from my house and I can't get it until Monday. Absolutely terrible company.

If you are a vendor and UPS asks you to do work at one of the facilities, think twice! If you do decide to proceed, be aware that your billings will get lost in their system. We have a huge outstanding balance with them and no one cares!

I ordered a birthday present from Amazon which was shipped via UPS. Package shipped out on time and got to the local UPS facility within one day. For 9 consecutive days the tracking would say delivery scheduled today and then would cancel it and say delayed due to weather or emergency. It has literally been sunny every single day and there are no emergencies in this area. To further exacerbate the problem I called the main UPS number and they said someone from the local facility would call me back. This happened twice and I did not receive a call back.

They created a small business account for my company. And "forgot" to apply the small business discount. Was on the phone for 4 hours 21 minutes and was transferred 19 times trying to resolve this issue. Their final solution was for me to ship packages at full price, then call and create and customer service case for EACH individual item shipped, to receive a refund. Clowns, imbeciles, ignorant thieves, none of these can properly describe how useless this company is.

UPS has to be the worst package delivery company. Pick up tires for delivery on 6/11/20 in Connecticut for delivery in Massachusetts 90 miles away the next day. Arrives at the distribution center at 4:00 AM and on the truck at 10:19 AM. Friday no update to tracking, no delivery. Monday no update on web site, call customer service, run around with the automated system that hangs up on you if you demand a person, eventually got through to a person who said they don't know where the package is. Asked for a supervisor who said the same but called the warehouse who admitted they had no idea where my tires are. They are in the delivery business, really?

I ordered textbooks for overnight delivery. The local UPS driver has supposedly made two attempts at delivery but I have been home and no contact has been made. The books are time critical and now very late.

I personally do not use this service at all due to very frustrating past experiences. Now, the big issue is that Amazon uses them to deliver part of their orders and this is a very bad news. Whenever I place an order from Amazon and then turns out to be it is gonna be delivered through UPS I get disappointed because I know for sure either it is going to be late, or it will never arrive at all!! Believe me, I am saying this after being silent for over a decade of bad experience with this company but now it is getting really irritating having to deal with this company. Bottom line, if you're expecting your delivery to arrive on time using this company, good luck.

If you can ship items by USPS/FEDEX I would recommend it. A package was trying to be delivered to the office but everyone is working from home. Last delivery attempt was 5/22 and on 5/26 requested the package to be left at a UPS store (received email confirmation). No communication from them, had to call the UPS store who told me to call UPS general and give a number. This was on 6/1 and I was told they would find the package and have it delivered to the store (in reality it was being shipped back to TX) on 6/5 I received an email that the package was at the UPS Store to be picked up. Went and of course package was not there, third call to UPS and they did not tell me that the package was already in TX - told me I could file an inquiry and an email would be sent (never got an email) and had to call back.

I bought some items from Best Buy and they shipped the item through UPS. I was tracking those packages and the delivery status shows delivery attempts but they didn’t put any level for one and suddenly today I got two InfoNotice where they didn’t mention the access point. Even though I have searched the access point through internet then I go to the access point at 7.15 PM the peoples over there they said they don’t have any information and maybe the driver has the items. This is so unprofessional. If they can’t deliver they have to keep the item at their access point. Even if it’s happens to FedEx, they will write the information on the InfoNotice when exactly they will attempted for redelivery. Also if they can't reach you you can collect the package from the local pickup point.

So since Friday June 5th I have been lied to repeatedly by 4 different customer service reps, I am also a UPS My Choice member and have come to understand that this is also a very unreliable scam. So friday there was a delay in 7 packages I was supposed to receive delays are understandable but I called to explore my options being my orders were for business and need real information to serve my customers when I called I was told I could go on my choice and request a pickup and get it that day I was very happy, so I spent a couple hours trying to figure out how on their app. Once I did it I gave it some time and called to find out when I can pick up my package to only find out the rep I spoke to misled me and in no way could I pick up my package until Monday.

Unbeknownst to me, from the day of shipping 5/27 (Wichita, KS) to the day of delivery in Tuscon, AZ, on 6/1, the receiver had moved. The package got to Tuscon, AZ on the sixth day. From there on they tried to deliver it 3x to the same un-deliverable address! Are they stupid?! If UPS can see the business moved, why go back 2 more times? I'm sure the business owner left his new address on the door! UPS TRIES absolutely NOTHING to find the receiver, who moved inside the same zip-code! I contacted the UPS agent who packed and shipped my 3 pound item for $53.97. He says there is nothing he can do and "You are lucky they haven't sent it back yet".

I've been tracking my package since Saturday 6/6 it is now the 11th and I work 7p-7a at a hospital so coming home and not sleeping trying to wait for it is very annoying. You can follow the truck that has your package on their website and watch it with the GPS. They are very unorganized and keep passing my house going back and forth as if they had no route to follow. They must be grabbing a package behind them on the truck then googling the address and then going to it. I've also found the truck sitting in 1 spot for 2.5 hours then moving again. Must be one hell of a lunch break. Unfortunately I have to give them 1 star even though they deserve a 0. I have to sign for it so I am forced to wait since their online sign for a package is not working.

I paid $40 to have an emergency medical disc delivered to a hospital in the same state the next day. UPS lost it. The disc has still not been delivered and it is 6 days later! Now they say they are not responsible because their money back guarantee is not valid due to COVID. My sister was rushed to hospital because the hospital did not get that disc. UPS store did not care at all. **

Horrendous service with horrible customer support. I dropped my package in a UPS dropbox in Austin, the package had very valuable, time-sensitive lab-test materials that took 2 days to prepare. I kept tracking it everyday, no updates on the system. I called UPS and after staying on hold forever, I was told that I should file a claim if the package is still not showing up after 10 days. 10 days later, I called and it was a freaking waste of around 2hrs over the phone. One person connected me to another 4 or 5 times, each separated by a lovely 20-25mins of hold time. At the end, I'm told that I cannot file an investigation or a claim because the "return label was created over 60 days ago" and they cannot confirm that I dropped the package. Total bull and circular arguments, of course they can't confirm that I dropped it.. That's why it's lost. And why does it matter when the return label was created.

I ordered a dress from Macy's for my mom's funeral. I ordered it 4 weeks before her death. The first package was delivered to the wrong address. The second reordered dress was on the truck two days before the funeral and was on my street. But got a text they could not deliver due to severe weather on a dry day. I tracked it from my street to Kansas. Then the next day expected delivery we stopped the truck the driver said that he had it on the truck but couldn't get to it. But he had a delivery of 11 packages and would make sure he got it to me that day on Saturday. No delivery on Sunday. Mom's funeral was Monday at 1pm, the package was delivered at 5:21 pm. I will go out of my way to not use UPS again.!!!

I am a UPS Choice customer; I put in a request for a delivery hold on my packages because I was going to be out of town for a week. I was charged a fee for holding a delivery yet my package was delivered to my front door anyway. I am still out of town so a package will be sitting on my front porch until I return. I called UPS to request a refund on the charge since they did not actually provide me with the service I had requested. I was routed through 3 different departments and spent over 40 minutes on the phone in order to get a $5 credit. I would like to say this is unusual but I have never had a good experience when I have had to call customer service, which is unfortunately a somewhat frequent occurrence. I will never use them to ship anything but cannot control what others use to ship items to me. A frustrating experience, as usual. If it was an option to give zero stars, I would.

So I ordered some sneakers from Finish Line, and I had a date for delivery on the 3rd. Today is the 8th and no updates, or anything, nothing just here waiting. This is not even the first time. UPS sucks. I tried to get customer service over 20 times yet the machine is saying there is no employees to take my call and then hangs up. The absolute worst.

Most frustrating experience ever dealing with this company. I received 3 separate out for delivery notifications for my package over a week and a half only to never receive it. Called to figure out what’s going on and was fed a line about 1-4 day delays. Demanded to speak to management as it had already been 10 days. They couldn’t even locate my package. She says she will get back to me, she did... 6 days later only to tell me that it’s now in my city but won’t be processed for another week. My package will be a month late by this point... if it ever even gets here. They were sure to charge me duty on my package weeks ago yet can’t be bothered to actually deliver it. Their staff is so condescending to deal with as well. Every other delivery company is managing to get packages delivered in a timely fashion. A month late is not ok.

In my neighborhood near Oakland, CA, UPS has developed a reputation for delivery hijinx. For a number of years, I have been receiving packages and delivery notifications via UPS and most times (90%) I receive an email notification that the package was delivered and signed for. While the package was simply left on the porch while I was at home (I work from home), there was no ringing of the doorbell, and certainly there was no signature. Where I come from, the email telling me that the package was signed for is considered a blatant lie.

The delivery driver and I had a miscommunication regarding his delivery. He is a difficult person to speak with. He is rude and condescending. Today, I received a notice that my package was delivered; however, I have not received a package. I tried to call UPS but you can't speak with a person. Even the 'chat' is run by a computer with a bunch of generated answers. I may have to receive some packages via UPS, but if I am able to choose, it surely will NOT be UPS.

I got a text message alert saying my package was delivered and left on my front door, after an hour, I went home to check all sides of the house but wasn’t there, customer service took forever to call.

It seems that 9 out of 10 packages that go through the UPS Las Vegas sorting center gets misrouted to my location. Not just packages to me or my business but to most of those in our area. Unable to get an answer as to why but it is really frustrating when you are expecting a package on Friday and it is misrouted on Thursday and you don't get it till Monday or Tuesday the following week. Where we live we depend on UPS for most of our shipping as we have a center locally and they are very good about handling our shipments. If UPS would look at the history of this issue they could see the issue we are struggling with. I don't normally complain but this really needs to be addressed. This has been going on for several years. This is not a shipper or end user problem. If someone could shed some light on this, that would be wonderful.

If you are shipping something fragile, don't use UPS. My mother passed away recently and I needed to ship some very old glass items from pa to FL. There was a total of 4 boxes all the same size, approximately 10x10x18. The items were all individually wrapped in bubble wrap. They were also taped securely. I affixed bright orange stickers stating fragile, handle with care on all sides of the boxes. When the boxes arrived in Florida they looked like they had been thrown around without any concern for the contents. All four boxes were damaged. We lost 2/3 of the contents of the boxes due to breakage. We lost irreplaceable memories of my mother due to outright negligence. I can't even begin to tell you the sorrow this company has caused us. So if you plan on shipping something fragile stay far away from UPS.

I paid about $100 to send documents from the US to France in express. Mailed on a Tuesday morning, delivery promised for Thursday by 9pm local time, 2 days later. The documents arrive in France on Thursday early morning. So all is good right? Nope. No delivery on Thursday. Still nothing on Friday. I call the triage center in France, wait 30mn until I can talk to a human being, and I'm told the delivery *may* happen on Tuesday next week. 5 days delay for an express delivery! Complete rip-off. I will never use UPS again. Completely unreliable.

Been ordering 2 stuff from Apple website. One came on time with FedEx within 3 days, as planned on the tracking. The other one has been sent via UPS, and it’s now 10 days without a single hope of it moving from the warehouse. It keeps getting scanned every morning « parcel moving to destination » but I really feel like it means « parcel on a treadmill at the warehouse, currently moving but not moving in the same time » LOL. Customer service inexistent, no answers. Kinda frustrating since the parcel is something like 9 km from home.

UPS is full of bs. They haven't delivered my package and it was supposed to be on the 23nd and it still hasn't come in yet, they kept telling me it's coming in today and then it doesn't, wtf. I'm sick of this crap.

TERRIBLE service! UPS agent who answered my call today was rude, loud and disrespectful. TBH I'm she either did not receive any training or it might have been her last day on the job! When I noticed she cannot help me, I asked her if she could transfer my call to another agent, but she simply said "THANK YOU, BYE". I called back, to speak with another agent, but I was asked to hold the line and I have been on hold for the past 60+ min. :) This is world class service UPS! This is why I have always been using FedEx over UPS.

Three times now I have been provided with a delivery date, it gets changed to the day prior, then not delivered. Tracking keeps telling me it’s on its way. I find this very frustrating. If you are going to promise an earlier delivery date, then do good on your promise, or don’t promise at all. I am the receiver not the shipper, and have had superior service with all other companies who ship.

I have tried getting through to an actual agent for over 40 minutes today after the automated service ended the call. When you are required to input the tracking number for everything customer service related and the system gives you an update it ends the call. The problem is the update, the package was due in a few days ago by their own tracking information. Getting an agent on the phone to explain why it shows a delivery date of days already passed is near impossible. The phone service they use is as terrible as their service. This is the 3rd delivery in a row with the same issues. They show tracking information for a Friday and then Tuesday say it's in transit....USPS is better organized and responsive than UPS. I dropped UPS from my delivery options at my store but unfortunately other businesses still use them. Terrible terrible service.

I have an envelope that needed to be in my brother's hands the next day. UPS gladly took $41.00 to do this with the assurance of the counterman that “it will be there tomorrow “. That was Thursday morning at 10:00. It is now Sunday afternoon at 3:40 and it still shows in-transit. Called customer service and got an automated response that there was not an actual breathing person I can talk to. I could have walked it there by now! Since the US Postal service has sucked forever it looks like FedEx is the only choice. $41.00 for what? Never again.

They lost/have not delivered FOUR of my packages! The tracking doesn't update. All four packages (separate orders) have been sitting in my home city for over a week with no movement. The website won't let me file a claim. I had to contact the merchants and request refunds. Unbelievable.

To give them one star is too much. My package cleared customs and was supposed to be delivered by the end of the day yesterday. Now maybe the 25th. How is this convenient. The last parcel I returned for the same reason. Avoid at all cost.

Made a purchase from Ebay. Cost of the item was over $450. Waited a long time, then finally got a notice that the package had been delivered. Only problem was, we didn't see a UPS truck on our street the day it supposedly got "delivered." We made a claim to UPS. They didn't do a thing and then closed the investigation. Even after we put in the claim that the driver put "met customer man" as his proof of delivery. C'mon, at least talk to the driver! We called customer service, which is in India. All we could get from them was "sorry, the investigation has been closed." We asked for an American contact and they hung up on us. This is not a missing package from our porch. Our trail stops at the driver.

I ordered an item thru Costco.ca on May 3 which was processed on May 5 and processed at Lachine QC on May 6. It reached Windsor ON on May 8 ,5:53 am. Tracking number showed it will be delivered by 13th due to Pandemic situation though it was showing in transit. After May 13 every day it was showing in transit. Called customer service twice so I can pick it from their store but they refused because of situation. Today it's still showing in transit and talking to customer service is not helping. Every time you call, you wait for 50 mins to be attended. It's so frustrating I don't want to give even 1 star. Item is in Windsor and sitting in their store for last two weeks. Hopeless service..

I had a very important parcel needed for my schooling. My shipment was to arrive on May 15th, however, the delivery date got switched to May 19th. I did not mind the delay due to the pandemic we are facing. However, I waited all day on May 19th and there was still no delivery. My status now says "Please check back for scheduled delivery." I desperately need my parcel to continue with my online classes. Online classes are difficult as is, and UPS's lack of communication and delay really does not help.

My package was sent from CA on 5/14, arrived in OKC 5/16 to be delivered on 5/18. They “sorted incorrectly” and my package got shipped to Phoenix AZ and today is still in Albuquerque NM and will not arrive back to OK till tomorrow so having and paying extra to have for Memorial Day weekend was a WASTE OF TIME AND MONEY!! Can’t contact a human! UPS you are absolutely HORRIBLE!!

I had 2 sets of orders due on May 15, 2020. 1 was books from the UBC Bookstore which had been shipped on May 11th. I waited expecting the books to arrive by May 15th. I called to confirm the delivery for May 15th as that was what was indicated on the tracking tool. I was on hold for over an hour before someone answered. They said I would receive a call by noon to get an update which I never did but the status of my order was updated to "Delayed due to unforeseen circumstances" and a new deliver date was provided for May 19th. If I hadn't called they likely wouldn't have changed the delivery status and I really needed the books for a course I had already started that week.

They changed delivery dates 3 times without any notification. No UPS for me ever again. All their complaint numbers seem to be not working, got an email which doesn’t exist, a big thumbs down ups. Others are much much better.

I received an email that was to receive a delivery on a Monday. I followed truck delivery on the app that link that was sent to me up until very end of day as it drove all around my home and then past it. I then received an email that delivered was rescheduled for the next day so I did the same thing and waited and followed delivery truck on app. Same thing has now happened five days/times in a row and now it is the following Monday.

I usually don't do any review but UPS has been awful with the delivery/tracking system/communication (the ability to actual talk to someone) with not one but three of my recent purchases. Tracking shows into a town close by to my town back to the town close back to my town and then it just shows in transit for several days (Two of the three packages still have not been delivered). All three package deliveries were the same. Tried calling... They want you to use the virtual assistant... What a joke that is, never got to a real person. It always told me they were unavailable. This is an unacceptable way to do business even with everything going on (which is what they blame it on) it is called bad business. I have also used USPS for two deliveries and they were both on time. Oh and I shipped one of the packages next day.. Doesn't matter how bad they are at delivering your package, no refunds.. They again blame it on the virus.

Do not EVER use UPS if you can possibly avoid it. I wish companies like Amazon would allow you to choose your shipping method. I would pay extra for all of my packages to be sent via FedEx. Had a birthday present that I paid $90 to have delivered on a Saturday. It flew into Denver and then SAT AT THE DISTRIBUTION CENTER until Monday, at which point the Italian beef sandwiches were spoiled. I offered to pick it up myself but apparently they don't "unload the trucks when they arrive". I was also told they don't unload the planes right away, and that even when the package is unloaded off the plane it doesn't leave the airport right away. Not sure how that system of delays works for them, but whatever. Ruined birthday.

Shipping packages is their ENTIRE business. Day in, day out. That being said, it boggles my mind that even with the REST OF THE ADDRESS CORRECT, UPS couldn't deliver my package to the correct address because of the fact that I typed "APR" instead of "APT". Literally every other part of the address was correct and they shipped it to the WRONG CITY!!! My package was a 2-day ship, and now I'm being told that because of ONE LETTER, my package will now take 9 DAYS. Completely incompetent. I understand that I typed ONE wrong letter, but that doesn't explain how my package was shipped to an entirely DIFFERENT CITY!! Makes no sense. Definitely will not be using UPS, if I have a choice in the matter.

DO NOT ever buy Insurance protection with UPS Store as you are wasting your money because they will make you jump through hoops such as send them 10-15+ pictures, then ask you to adjust each one to under 50MB or something super small...who has a camera that old let alone want to resize every single picture. Wouldn't UPS want the biggest and best pictures? No, they want to make it as difficult and painstaking as possible. Fact - UPS Stores ARE NOT a part of UPS and are franchises like Subway or other companies that build layers of protection for themselves so if you ever have a REAL issue with them, they can put blame on the "UPS FRANCHISE STORE."

It said out for delivery yesterday and today and have not been delivered yet. Looks like it’s just going around in circles. Back to the hub and out for delivery and back at the hub. I have been having bad experience with UPS lately. 2 late delivery and now this is the third late delivery or maybe it will never be delivered because it’s going in circles. Choose other delivery service if possible. Too many bad experience with UPS.

I was so disappointed! UPS keep delay my package since last week! 4 days straight, on tracking website said delivery by today 9pm but when I wait to 8～9pm in become in transit. And next day show it delivery today by 9pm again! Even I call their customer service, they said guarantee deliver by end of day=completed **! Worse service, worse...

UPS just delivered a package to my home...instead of bringing my package to my front porch the driver left my package at the bottom of my steps on the pavement. This was a very expensive purchase that was just dumped in front of my home like trash. If my neighbor hadn't been outside and knocked on my door the package would have been left outside or stolen, as it was almost 7:30 p.m. when delivery was made. UPS needs to train their delivery staff on common courtesy.

I paid for 2 day shipping, my package has been at the hub 15 minutes from my house for 2+ days now. It was on a truck scheduled for delivery on the 2nd day of the 2 day shipping and it never arrived. On the 3rd day it said it was "in transit" at the same hub. I called UPS 2 times, both they said it was going to be delivered that day, the third day, and the second time I called they took my name and number and said the dispatch would call me within the hour. I never received a call from UPS and my package was not delivered and now my package has not date for delivery. If you can avoid UPS like you do COVID, go DHL, FEDEX or even USPS.

Tracking says package was delivered and signed for however no one was home to receive package. Spoke to neighbors and they did not sign for my package. Signed up for updates prior to the package being delivered in order to have an idea when it would arrive. I received no updates. Tried customer service and I cannot speak to a human being. Also tried to email and received a message that I may not receive an email till Monday. Tried to file a claim but cannot for at least 24 hours. So my package is gone and I have no recourse at this time. Unfortunately it was a gift that I paid extra for expedited shipping.

I have not had a good experience ever when using UPS. When receiving packages everyone of them has been several days to even weeks late. Also I've had problems with them losing my packages. If you have any problems good luck tracking down someone to speak to because that's doesn't happen. And the time it take to file a claim is really ridiculous. I will never personally use them except when I have no choice but to because I'm receiving something from another sender and that's who they use. I'm very disappointed to how this business is ran. It needs a lot of work done before it will ever get my respect.

When my package was delivered the package was ripped open. The UPS label was ripped and all re-taped. The contents were gone, stolen from a UPS employee. UPS does have thieves working for them. Do not use UPS. I do not recommend if you want items actually be delivered.

My package was scheduled for delivery on the 1st. At 10 pm that night, UPS decided to not deliver the package. (Due circumstances out of their control. "We will notify you as soon as we know when we can get it to you.") 3 days later and I am notified that it will arrive today. I track the truck to see if it is in my neighborhood... It has been within a mile of the destination for 4 hours. Driving from one side of town to the other skipping me in the middle.

Worst experience. I would like to tell you my bad experience on 5/1/20. Physician order for a specimen for company that had to go out that day. I called on 5/1/20 at 3:20pm. Spoke with a gentlemen from UPS about pickup on this specimen. He knew right away that the lab and company that this specimen had to go out today. He gave me the times between 3:30pm-5:00pm. About 4:07 pm a young lady from UPS said there would be no way the driver would be there at 5pm. So she said the driver would come after 5pm and would I be around. I replied yes. So I waited with no call or driver coming. I called back being worried that this lab could not sit.

UPS was to deliver 24 light fixtures, they destroyed 8 and were 4 days late on the 16 they did deliver and those 16 looked like they had been through a war zone. Their customer service is non existent. I didn't get a phone call, didn't get an apology, wouldn't let me speak to a manager and told me it would take too long for me to speak to a supervisor. I didn't get any help whatsoever. They basically told me that it was my problem and they were not going to do anything more. AVOID UPS if you have an option.

We have ordered a package from seller in February. UPS not only delayed the shipping, they also never called or informed us they were downstairs (we live in apartment building). The worse thing is they closed their only pick up depot and wouldn’t drop the package off access point. After multiple requests and them confirming they will drop it off at the access point, 2 weeks later we find out the package is back in ON with the seller and we have to go through the whole process again!!! COVID or not they are absolutely the worst delivery service out there.

I would give them a lower rating but their drivers are the best of all of them! Just the same I have not met a Canadian that does not literally loathe them! Especially if they order a lot from the US like I do. I had a potential court case with them once after they changed the invoice for a tool I had bought on eBay for $30 to $500 then wanted a hundred and twenty or so in fees. The seller sent me the another copy of the original shipping receipt showing what he had written when he left the place. That was another long winded nightmare to get my package released and duties paid on the 30 dollars I had paid instead of the $500 they made up. Most though would just pay the fee because they are in a hurry and I am sure they know that. I was too but since it was criminal, just on principle I had to fight it. About a week if I remember to get that straightened out.

Worst service ever, I tracked the package. It was supposed to be delivered on Saturday, it never came, waited on Monday, saw the driver up the block, waved him down, he said he will check, he said that package was not on the truck, he said it could be anywhere in the truck, he said he had so many deliveries his truck looked as is he just left the warehouse, none of which was my problem, just needed my package, I called UPS customer service, they said it was lost, how was I supposed to know that it was lost, thanks for nothing.

UPS is the worst delivery company. They never deliver on time. Deliveries are late for days. Customer service is the worst. They have no clue where the packages are. I will never again order from a company that uses UPS for delivery!

IMO, UPS is scamming their customers into paying for services they cannot provide. What I don't understand about UPS, is that while they claim they cannot offer and service guarantees (Suspension of Service Guarantee, per their website notice), they are still charging for a variety of services: Standard, Expedited, Express, etc. None of that matters, as they are unable to provide delivery times or tracking information.

Address was suppose to be 8522 but was put as 5822. UPS allowed shipping anyways. So on 4/17 was the initial package was picked up but wasn't until 4/22 that UPS realized the package couldn't be shipped. Rather than try and rectify the issue by calling the company UPS is now returning the package.

We have imported certain stuff from China through UPS and paid the agreed freight to them in advance. When they picked up all the good in China then asked us Express freight to pay which we did. Now it's been more than 10 days there is no whereabouts of our shipments even paid higher freight. Some of stuff they brought in Canada but asking more $ 7000, more shocking they want us to pay this to 3rd party on their behalf. There is Customer Support Service available. Neither they are delivering nor allowing us to pick our stuff from their warehouses. They are just blackmailers and please advise any legal remedy against them, our approx 400K is lying at stake with them. Regards,

I paid to have 2 packages shipped from Vermont to Quebec 4 days. They charged me $142 CDN import charges without even notifying me, (if I didn't track the packages, I would have never known) and even after that, it took an EXTRA 4 days to receive them, totaling 8. Every time I would consult their web site, "out for delivery" then "unknown information" then out again. They have been taking my stuff for drives in town for 4 days. To top it off, TRY and call them to get through. Good luck. Fed-Ex, Purolator, DHL, I never had any issues like this with them. UPS, NEVER AGAIN!

With six people locked in a house, we watched the front door for a UPS delivery. One came. It was a cutting board recently ordered. A webcam was also ordered. Tracking said it was delivered at the same time as the Cutting Board. It was not. Ebay closed the case because "tracking" said it was delivered. UPS "Customer Service" resources both phone and web redirect you to the same ID Tracking number to tell you it was delivered. The recording also said because of the Pandemic - Lost Package support (telephone support) is not available right now. Too bad so sad.

UPS 2 business day service is complete garbage. Don't use it. Don't choose it. This is the (n)th time they have screwed me not delivering as promised on 2nd business day. USPS priority mail would have been here faster for a fraction of the cost. What's worse is their tracking says it's on the truck to be delivered, but it never happens. So you wait and wait and nothing. Customer service is worse than garbage. You get the runaround by the multitude of virtual answering machines that don't do anything to resolve the issue. I will be avoiding using UPS for any deliveries going forward.

I packed 2 shipping boxes from NY to MI. The boxes contained a variety of items: clothing, small decorative pieces, shoes, books, etc. Both boxes were packed using bubble wrap, packing materials, etc. Smaller items were placed in cardboard boxes and places in between other items. Boxes were taken to a UPS shipping store to be taped and shipped. Boxes were dropped off on a Saturday and the tracking # indicated delivery to a residential address on Wed, Thur the latest. Wed came and no box arrived. Tracking # provided no information so I contacted the store in NY where they were shipped from. I was told there was no shipping information and call back on Friday which I did. I was told that 1 box was shipped but the second box was still at the store. Not sure why both boxes were not shipped together since I paid for 2 boxes to be shipped to the same address.

Not my first bad experience with UPS. Disappointing to say the least. The fees were paid by me days back over the phone. My package is still sitting at some security waiting to be cleared. If I had a choice to never use UPS, I would take that route. This is not how you build a reputation folks. You need to sort your crap out at the highest levels. I will be dealing with and recommending only FEDEX to anyone I know that needs shipping services.

During this challenging time when so many companies will struggle to survive, UPS is booming. We should all be so fortune and yet they are still going for a money grab..shame on them! I can understand if they are overwhelmed and need us to be more patient. However, why are they still offering premium service and charging premium fees if they can’t deliver. My package has been on their truck, out for delivery 3 times and still not delivered. They claim on their Covid 19 information page to allow an extra day on express packages if in Alberta or Atlantic Canada. I am in Montreal and maybe 20 km from their depot. I shop a lot online and will no longer buy from companies that insist on using UPS in Canada.

I ordered 2 packages for the quarantine to make life easier and one was with DHL the other with UPS. The one with DHL was a huge package coming from Northern Germany and UPS had to deliver 2 small items from the Czech Republic. Both of them were coming to Austria. DHL delivered in 4 days. I'm still waiting on UPS which took 3 days to get to an hour and a half from me and then was held for 4 days in Innsbruck. I decided to give them a call and they were very helpful and said my package will be there tomorrow, boy was I wrong I checked the scheduled delivery date and they changed it to the 15th of April (it is now the 7th) due to the virus, which has not affected other postal services in the slightest. They will be getting another call from me in the morning because their service is well and truly APPALLING...

I called in and scheduled a package pickup at my residence. I was told by the agent that the driver would bring a label that would be filled out and attached to the package. The driver arrived and would not take the package because it did not have a label. I told him I was told that he would provide one for me to fill out. Driver told me that they do not supply any labels and they do not accept anything handwritten. (The package needed to be at its arrival location next day.) I immediately contacted UPS by phone. I was told sorry, but it was too late to be picked up for next day delivery. The pickup was scheduled for the previous day and that the driver would have a label. For the second time I repeated what the driver had told me about a label. She said she would make sure the driver had a label for me.

I frequently order products from businesses located in the USA and these businesses frequently use UPS for delivery. I am used to paying a combination of import duties and brokerage fees amounting to about $12 to $24. The last package I received came without paperwork and without signature request. After I had taken it into receipt, a brokerage fee of $78 was demanded. Because the package was already in my possession I could not request to broker it myself. I would have been content to continue paying a reasonable brokerage fee, never would have questioned it, but $78 is ridiculous!

I can not understand how a company that used to offer great customer service can go to a company that couldn't care less about their customers. Drivers used to care but not anymore, they are on a don't give a crap binge. Hire some damn agents to answer your phones. On hold now and it's been 25 minutes and not even a "we care about your business" message. Just really an awful company.

I received notification that two packages had been delivered and signed for, when in fact no UPS truck ever came to my house. I tried calling UPS to locate my lost packages, and had to endure 10 minutes of robot answers before I was put on wait to talk to a real live person. Well that was exactly 52 minutes ago, and I am still waiting.

UPS driver delivered my package to wrong address. UPS RUDE customer service agent informed me the seller made the mistake with the zip code and I would have to go get the box myself. They didn’t even offer to contact the seller for verification.

I dropped off my package earlier than usual normal hours, and Hemal was very kind accepting doing my job. It was a very nice experience I had even though the situation is really tough regarding corona virus outbreak.

UPS has been a horrible experience and I would use FedEx moving forward. They broke plates and when we reported with claims, was that a horrible experience online with no compatibility with out of date software that does not support size of photos to even upload. The customer service fell on deaf ears and cancelled the claim in the portal before even responding. 3 phone calls repeating myself every time, they waste your time and have no customer service follow through. I would recommend staying clear of shipping anything with value. Do not expect corporate to support their local stores.

Horrible. Ordered a product on Thursday 3-5. Paid for One day delivery. Did not receive until well in fact I still haven’t received as of Monday 3-9. Not only upset that I didn’t get the one day delivery because I needed the product let’s not forget that I paid pretty good Price for the product to be here in one day. If you can’t deliver a product don’t offer it. I believe I should be get A refund on shipping cost.

Changed delivery to an access point on two packages. Tracking shows the items delivered on 03/04, which is when I was notified of delivery. But the packages were sent back on 03/06, before I was able to get in to pick them up. They are supposed to be held for 7 days!!! Called customer support; the agent smart-mouthed and openly disrespectful, and tried to make it seem like it was my fault, because I just didn't understand how what the tracking was saying. I asked for a supervisor, waited 15 minutes, and then got cut off. Turns out it was 6:02 EST, and Customer Support was closed. Agent made no attempt to call me back. Terrible service from an awful CS agent...

I would like to make a complaint regarding UPS account executive ** Edwin. I spoke with Edwin today on March 5th, 2020 and I asked him about the status of the disputed additional handling charges from October, November and December 2019 invoices. Edwin said he no longer had those invoices available and that he doesn't remember any disputed charges. Edwin called me in January asking me to pay $10,000 towards my invoice in which I immediately paid. He said that by the February invoice the 'disputed' additional handling charges will be removed from all 3 months of the invoices. Edwin forgot about our conversation. My regional account manager Carlos ** was aware that Edwin was handling this. Edwin completely forgot about these charges, and acted as if there was no issues at all, and just said my account was payable.

I had an envelope that needed to be sent to my son overnight. He is stationed at a military base in North Carolina. UPS posted on the tracking website that they needed the recipient's phone number to deliver the envelope to him. I called to give them his number. I was told that he was no longer at the address listed. I told them that he was indeed still at the military base. Then I was told that the military base had moved. I informed them that the military base had been in the same location for 78 years and houses nearly 45,000 people so I didn't think that was accurate. I requested (actually demanded) a supervisor. After quite the wait, the supervisor informed me that they don't deliver to military bases. This I know is an outright lie.

Efficient. Reasonably priced. Most of the items I order are delivered by UPS. The deliveries arrive when expected most of the time. However, when they're late, most of the time I just cancel the order.

They have never lost a package and that tells you a lot about this company, I used it almost everyday for the last 20 years, always on time, very reliable. I really recommended. Very satisfied. I will continue doing business with them.

I order a ton of stuff from Amazon. Usually the large heavy stuff the ships UPS it seems. It always arrives intact and on time. I ship everything I send out via UPS. It is easy and they always get it done right for me.

My neighbors and I have received incorrect mail for months. It isn’t just the next door neighbor’s mail, it’s down the street wrong side of the street (odd vs. even house numbers). I have called the local post office but this has continued to be an issue. If I order a package I am not sure if I will even receive it as I have not in the past.

UPS seems to have fast shipping at a low cost. My only issue has been with some delivery drivers who don't care about my package. The majority of the time, however, the driver treats the package fine.

Unbelievable accuracy in time of delivery. 7 days a week morning, thru 8 pm. Items purchased and shipped UPS always arrive on the day and in the timeframe they promise. They notify you on the day the item shipped and you can follow its trip on their tracking platform. Drivers are friendly and helpful on delivery when you are home and careful where the items are left when not at home.

Always come at or before stated arrival. Every so often they do make address delivery mistakes. Couple weeks ago, received my neighbor's package. Luckily, it was me, who is honest, called my neighbor to let them know.

In general, UPS is on time and efficient. Most of the drivers ring the bell or knock on the door to let you know a package has arrived. My only gripe is with cost. It's very expensive to ship anything bigger than a small package. However, when buying a product, if UPS shipping is available, especially if it's free shipping. I always go with UPS.

I have an amazing mail carrier who will deliver parcels to the correct door even if it has the incorrect unit number. Only work with the people. The customer service number is an answering machine and no one follows up. It is a waste if time.

More reliable and cheaper than commercial firms and employs vets. I'm a happy customer. I go there several times a week to mail books sold on Amazon or presents to relatives or various manuscripts or books to employer and I have never been let down.

I feel like UPS really cares about getting you what you need when you need it and will go to the extreme for their customers. Their determination to get your package to you on time really make a difference to the consumer!

I work in shipping and receiving dept. For a major hospital chain in NJ. UPS provides the best service. And has always been here before any other driver. Always polite. Cares about packages and will bring any discrepancy to my attention before signing.

UPS has the ability to move untold amount of packages yet remain very helpful, nicely dressed, and exquisite manners even on a more local level. This means GREAT drivers, as they are the face of a great company. Well done, UPS.

I have been very pleased with their service. Their employees are dependable and nice. I would recommend them to others. Prompt service. Always can never complain. I just wish the pricing was lower. Sometimes not affordable.

Good quality shipping company. They are a bit pricey when having to ship small packages. With that said, I would still rather choose this company over the other choices of USPS, FedEx, DHL, or Shipito.

Shipping time is normally very fast. Packages arrive in very good shape with no damage to contents or package itself, but normally very dusty as they run with truck doors open. Drivers are courteous but always in a hurry.

Delivery service is excellent. The drivers are always friendly and even give treats to my German Shepherd. Shipping is a bit on the high side for me, as I usually send things with return authorized labels. I love the convenience of having packages picked up at my home, as I live in the mountains and far from a shipping store.

My experience with UPS is based on their care of my packages and their always on-time services. There are times when I put a package or envelope out late in the day and they are always available to come by and pick it up and they deliver usually earlier than predicted. I won't utilize any other shipping company.

UPS delivers on time 99% of the time and have gone above and beyond with deliveries for. Drivers have called to get my garage code since I wasn’t home. I think they are a great company with great employees!

UPS is fantastic. They get things to the destination on time. Nothing broken like The USA postal service. I send a lot to my grandchildren and packages never get lost and usually arrive earlier than expected. I send a lot and when I walk into my nearby UPS people greet me and immediately help me. If it’s a return to Amazon they always try to find ways to send my package and even help me download the app and return stuff I need. I hand my cellphone to them and they do everything needed to help me send my package.

I love getting the text alerts! Allows me to be away from home but know when I can expect my delivery so as to have a neighbor grab my delivery or I can run home to get it. I also love the convenience of their many locations!

I really appreciate This company couriers, The heat, Cold Rain, fog Yet its⏳ timing now is far better, they're traveling????️ ☝️Deserve cool air and heat And a raise????, I had the opportunity to speak with One driver, the safest part of this Job was knowledge,

I've been using UPS at my jobs since the early eighties. Really impressed with their performance over the years. Considering the explosion of Amazon delivery vehicles, I hope UPS sticks around for many more years.

Had to receive some legal documents that were time sensitive and non-foldable. The UPS service not only delivered my package with time to spare, the documents were in impeccable shape. Great job! I would recommend UPS to anyone.

I live back in the pines on a gravel road where most dare not to venture but our UPS people always make it up, deliver on time and take great care of our packages. Rarely if ever do we receive a damaged package and they are placed well on our doorstep out of bad weather as best as possible.

I shipped a heavy-duty tough item from Las Vegas to NY. It was obviously backed over by a truck or forklift... Nothing else could have damaged this to any extent. Because I shipped it from a UPS store...which I now know is a franchise...UPS refused to pay for the damage despite photo documentation showing that damage would have occurred even if crated.

UPS is a great shipping company. They show care & diligence when shipping & delivering packages. I've never had a problem with UPS being late; there have been several times packages have arrived a day early! The drivers are courteous & friendly. Their prices are relatively low, however I have compared on a few occasions with USPS & USPS was a lot cheaper. Overall, I can't complain though. I would recommend using UPS to anyone.

Reliable source and much more aware than Fed Ex and USPS. Stores are perfect for customers; personnel in touch and quick to serve as well as cordial...my store is in Sandy, Utah. Fax service is spot-on, quick and easy.

UPS is always friendly. Also delivers on time and boxes are in good shape. When shipping they give me no trouble and the workers always seem happy! The prices are cheap and always an easy process to get something shipped.

Sometimes it's hard for me to get out and shop so I do a lot of online shopping. Most packages come by UPS. The ones that do come fast and are always in good condition. I've had stuff come by other companies and the packages are broken and I've even had one stuffed into my mailbox so much I could not get it out and had to leave a note to have them remove it. Needless to say it was crushed.

I think UPS is so dependable and professional. They are very reputable and the drivers are very courteous. I would highly recommend them. They have been in business for a very long time. I hope they keep it up!

I have never had any problems with UPS. My packages always arrive on time and in great condition. When I need to send a package or return an item, I enjoy going to the UPS store. The employees are always eager to help and answer my questions, and I never have to wait in long lines like at the post office. The stores have a great assortment of shipping supplies including boxes, bubble wrap, and popcorn.

THEY LOST MY PASSPORT WITH VISA: I have to travel in 10 days and they lost my passport with the Visa on it. I have tickets and reservations in place. UPS has set me back two months and thousands of dollars. They say in an investigation is ongoing yet no one is going to tell me what an "investigation" means. They don't provide status updates on it. I asked for the phone number of the local distribution center and they don't even have that.

Fastest shippers however, packaging is often a mess when I get it. If they would be more careful and tuck packages being left on porches out of public view, I’d give them a 5 rating!! Drivers don’t always knock or ring the bell to inform a delivery. They used to. Need to go back to basic delivery manners! But overall they do a great job.

I had an item that I had to return to Amazon, UPS not only came to my front door to pick up the package, but they had a pre-printed label for me as well! Extremely helpful, because it saved me the time by not having to drive to the UPS store. The driver was courteous and gave me my tracking information so I would know when Amazon received the returned item. Awesome!

This company is not only reliable but also works with the client to provide personalized deliveries. We really appreciate their efforts to excel in every way. Their personnel is always friendly and a sunny spot in my morning.

I use UPS regularly for work as the company I work for has negotiated discounted rates. The discounted rates are definitely a positive and are pretty reasonable. I also appreciate the ease of ordering and receiving supplies. The positives unfortunately end there. The number of times envelopes have been lost in transit or delayed (not counting weather situations a as that is understandable) is entirely unacceptable. The lack of concern or effort to resolve the issues is also incomprehensible. My experience with UPS professionally ensures I will never use them personally.

I've never really had any issues with UPS. I shipped just a day or two ago and it was a pretty heavy package. Their cost was very reasonable. I would recommend them for personal or business. Try them out.

For the most part shipments are on time. My gripe is when receiving packages some have arrived noticeable damaged but the driver just leaves it without any consideration or concern.

I live in an apartment building where delivery service has been challenging. UPS has been the exception. When packages are sent via UPS I'm guaranteed to get my package. With FedEx not so much. Because of this I request all companies I deal with to send my packages via UPS exclusively. Thank you UPS for exceptional service.

I live in a Condo building. The delivery driver is supposed to dial my number on the console in the lobby. Today - and many times before this - he rang my number and hung up immediately before I could buzz him in. I ran down the hall immediately to get to the door and he was getting into his truck. He must have seen me at the door. Now I have to wait another day for him to DO THE SAME THING - BECAUSE MY PACKAGE REQUIRES A SIGNATURE. HE DOES THIS ALL THE TIME! This company is not reliable! I intend to mention this to Verizon so maybe they will select another carrier, as this one is irresponsible.

I would highly recommend UPS for shipping and the reason I say this because I have used these services many times and my packages were always delivered as specified by the clerk. Also when I receive packages from UPS they were always delivered in perfect condition. If I had to choose between UPS and another shipping company I would most assure choose UPS. Their employees are always very polite and professional.

Made 1 attempt to deliver then shipped my product back! Said it was in a locker and it wasn't there. Said to pick it up and they said to wait to tell me when it was returned. Never did. Useless morons couldn't deliver my package.

UPS handles Amazon return shipments. They really do make the whole thing as seamless as possible by offering a number of options for returns. With a UPS store only a few miles from me in each direction, I can just drop off, and my refund is usually issued before I even make it home. When all else fails, there is a large drop box around the corner. I print my label, get my package ready, and walk there. These days, while everyone is shopping online rather than shopping in person, it’s important that the shipping process is smooth, and dependable. I can count on UPS to be just that.

The service was perfect and timely manner. Package was delivered undamaged. No complaints. The package was delivered right to my door. Excellent tracking system, online service, and mobile app to better serve you.

Prefer UPS to any other shipping company. They care about the packages they are delivering. You get used to the same driver in your neighborhood. They know best times to deliver. Just in case I can choose when I want my packages to arrive. And it’s always on time. I’ve never had any issues with any ups shipments.

Horrible customer service. Scheduled me for a delivery between 9-1pm on Friday, I called them at 1pm because they had not come yet. Was told it would only be about 1 more hour so I waited called them at 4pm and was told they would have dispatch call me back. Dispatch returned my call at 5pm and told me that they didn't have my item yet and they scheduled me just in case they did have my item. Took off an entire day's work to wait for them. They never informed me they would not be delivering or that they didn't actually have my item yet.

UPS has always been a reliable company. Never had a damaged package. I know some have had a bad experience with them but we are just human and we all have made some bad mistakes. But for a company that delivers all those packages they are on top of their game.

UPS constantly leaves my packages in front of my garage exposed to the elements when my protected porch is only steps away. They never press the door bell like other delivery companies do. The female drivers are worst.

You should tell your UPS drivers NOT to leave packages on the steps in front of the house, especially in urban areas. There is high theft in these areas; therefore, UPS drivers should be REQUIRED to leave packages in the backyard or in between the front and wooded/hard doors of private homes.