United Parcel Service - UPS Reviews

If I could give no stars I would. If you are reading this PLEASE don’t use UPS. Day one they say no one was home to accept the package, even though myself and my roommate were home all day. Day two they say, they can’t locate my address. Which is funny because the first day they were able to leave a note on my door. I am 100% done with UPS. I will be bring this to my job as well. They simply can’t be trusted with the simplest of tasks. To add insults to injury, the person I spoke to on the phone at UPS told me, I can just come pick it up from the nearest UPS location. So why do I need you as a delivery service?

This is my honest review after having ENOUGH of UPS Germany. This is the fourth time I've experienced unprofessionalism and immense displeasure of doing business with them. I ordered a product from Sweden to an office address. The Sweden office shipped everything in a timely manner without a problem. THE PROBLEM happens (ALWAYS) when it comes over to German UPS.

I sent a package and they gave me the receipt. My car burned up on the side of the road so I no longer have my tracking number. I called to try and see where my package was because of course it is late and can't do anything without the tracking number. It is 2019 people. Get it together. You don't just need a tracking number. It's laziness. UPS is trash. Will never ship through them again. I would pay more to go through FedEx or postal. Will tell everyone I know to stay away.

Dealing with UPS in Ontario has not only been inconvenient, but frustrating in their lack of professionalism and inability to perform the job they are contracted to do. They have made it quite clear by their actions, that they do not care about you or your packages. In my opinion, UPS has become so far removed from the people who should be receiving deliveries and the companies who use their poor service to deliver their products. UPS demonstrates an obvious apathy, and lack of accountability to both the companies that hire their service to deliver their product and to the recipients who have prepaid for this service to deliver their purchases.

Ordered blinds from eBay, and shipper used UPS. They keep saying address change requested, not true. I can't track my package or pick it up now. Every time I call I get someone in India apologizing, saying someone will call you in a hour. They never call back. It's been almost two weeks, and still going in circles with someone in India.

My local UPS customer service center in Silverthorne, Colorado is useless… Rather, fraudulent. They REGULARLY change the delivery address from my home to a UPS Store about five miles from my flat. On the UPS website, they indicate the address change was made at “customer request.” That is a complete lie. I have NEVER once changed my delivery address from my home. Trying to reach anyone at UPS who has any authority to do something about firing the management of the Silverthorne facility is absolutely impossible. I’ve spent far too much of my life dealing with UPS in The Philippines, being put on hold forever (because UPS management are either non-existent or are cowards - while the former seems obvious, the latter is most likely true), waiting for callbacks that never happen, etc. I have been writing Amazon - no matter how futilely - demanding they stop using UPS altogether. As they (obviously) won’t, I’ve chosen to no longer use Amazon.

I do not understand how a company like this can still be in service. The customer agents are rude and disrespectful, they deliver packages to the wrong address then want to blame you for THEIR error. I have packages delivered to my local post office by using the physical address as this is an option we have. It seems as if they do not understand and will deliver the package to my front door or neighbor's front door, to a post office I didn't put as my delivery address. When I pay for a P.O. Box I plan to use it for deliveries, I use the physical address to make sure my packages are delivered there. So over a 6 month span my packages have been lost or sent back to sender for undeliverable address about twice a week.

UPS has lost my package. I paid $57.79 to have a 10" x 8" package mailed from San Diego to Sacramento next day air. UPS can't find my package, even though I have a UPS employee signature proving the package was picked up and a UPS tracking number. Replacing the documents will take weeks and will cause loss of income. In addition to that, now I have to file a claim with UPS. Unfortunately you can't give negative stars...

These people are very rude! Their driver never delivered my stuff for the past 2 day. Go with FedEx guys and the office in Norwood MA she **. I would never use them ever again idk. I'm waiting for my bed to come. Also 2 days I had to miss work and school just for them to lie to me and be rude. I'm so upset. I sent my bed back to sender and got my money back.

WoW UPS...the comments I'm reading are horrible about your company and resolving issues. My complaint is that you lied about your driver destroying my mailbox. The video I sent you from the house cam is clear and undeniable, yet after visiting the home 3 times you claim that it is unclear that it was the driver or the UPS truck??? Before the truck goes by fishtailing in the snow the mailbox is there and 1.3 seconds after the truck fishtails by my mailbox the mailbox is hanging on the side of the post. But no, you could be right that something else did it...What a joke!

Small biz long time shipper. If they drop a box and contents are damaged, it is not their fault. You can give them evidence of the damage, but not UPS fault. You will get the runaround if you can even get through to claims. I wish there was an alternative.

Most recently, I watched online as a package rode around in a delivery truck for three days before it was finally delivered. Within the last year I have had three other orders misdirected to distant locations before the errors were caught and corrected. These are supposedly union employees, but that might be the problem.

The delivery drivers suck! They never knock on the door. Of course I have to sign for the package. I always have this problem with UPS and only UPS. YOU SUCK!!! I always have to pick up my packages from UPS because they always fail the 3 attempts because they never knock. They just run up to the door, put a note on the door and run back to their truck and take off.

I attempted to have a package shipped to a friend in Chicago, UPS gave notification that address was incorrect. Package was returned, I verified address and resent the package only to be INCORRECTLY SORTED by UPS and then returned. I was charged for both return shipments as well as original shipments, paying 4 times for a service that was never completed. Contacted customer service, who then stopped replying to my emails while attempting to resolve issue. Took package to USPS who delivered the package first attempt. They refuse to deliver to some addresses when the address is correct and the customer service will ignore you after a point to keep from refunding money or taking responsibility for their lack of effort.

I operate a small business. UPS refuses to deliver packages to me. Addresses are completely written with proper municipal addresses, and UPS returns them as "The company or receiver name is incorrect"; they have the arrogance to have the position that something else ought to be written on the address label or that business signage ought to be posted in addition to unit number. UPS consistently causes damages to my packages, including high value items, while in transit. I refuse to use UPS for either commercial or personal shipping.

UPS driver on 1st attempt stated, incorrect or incomplete address. Called vendor, had address verified both by UPS and vendor, both said correct. 2nd attempt driver wrote incorrect hose #. Called UPS, no more deliveries can be attempted. Simply the driver didn't call his supervisor to verify address and get her to use GPS and give him directions, which is what they are to do but was not. 3 attempts are to be made if they want to, but it's easier to take it back and have you come pick it up when you paid them for a service. SIMPLY PUT THEY DELIVER WHAT THEY WANT TO. LLAAZZYYY.

Never using UPS again. This company is the worst. They take no responsibility for anything. Their drivers are the worst as well. How could it take 8 days for an investigation. It’s crazy that they can just find a driver for a specific delivery and ask where they left the package. No background checks are ran for their drivers at all. Customer service stinks. You can get a live person on the phone EVER.

During December I ordered many packages from Amazon, upwards of 25, none of the packages delivered by UPS were ever left at my door. None of the notes UPS left gave me any information so I'd have to go online to see which one it might be to see they'd been sent to a pickup center. Furthermore, I lost track of one of those packages because of the lack of information on their notes and it was sent back to the shipper. This is not an isolated incident, this happened at the last home I lived in as well, just moved last year. Anyway, I never choose UPS, that's always left to the shipper when you use Amazon.

I have been experiencing frequent issues with packages not delivered and re-routed to the nearest UPS access point. 2 examples from the past few days: Tracking Number ** on Tuesday 3/5 and tracking number ** on Wednesday 3/6. In both cases tracking information says "Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup." However, I work from home and I'm home 24x7 during weekdays so the UPS driver didn't even ring the bell. Even though the UPS access point isn't far from my house I need to drive to get there (and struggle to find parking - Hey, it's NYC!) because currently it's really cold (mid 20s) and the boxes tend to be heavy. UPS driver, please stop being lazy and do your job!

Time and time again me, my mother and other people we know have had bad experiences with UPS. The last major incident with delivery/shipping caused irreversible health damage to my mother. Now this time they have went back on their own policy and messed up my order on a very important package which negatively affected my mother AGAIN as well as my business. I no longer wish to be a customer of theirs because of such constantly crappy customer service. If they continue being this careless and neglectful with customers deliveries they will for sure end up facing a lawsuit! I'M SO DONE DONE WITH UPS!

I thought UPS was supposed to be well run but it is an extraordinarily dysfunctional company. After 1 week of calls, misinformation from various agents, promises to pick up the packages etc, they seem utterly incapable of driving to a home and put packages on the truck to go back to a sender. Each individual at UPS, whether at the national 1-800 number or locally had no good explanation other than "it should have been done" or "they told you misinformation" or "we will get it taken care of" which they didn't for each of 6 straight days. Absolutely pathetic service. Please use any delivery method other than UPS. Next time I will strap packages to a mule...will certainly be faster and more efficient. Yes, I am beyond frustrated. I was looking for the -5 (minus 5) star rating but 1 was the lowest possible choice. Ugh.

Signed up for My Choice after a UPS package was shipped with SurePost option. The offer came from UPS in email. Wanted packages to be delivered to my home and not the Post office. I received email notifications from UPS saying my packages would be delivered the next afternoon to my home. The next morning I received an update that my Sure Post has been changed to deliver to the post office. I contacted UPS and they told me that who or where in UPS had or why my delivery was changed. So I wasted the time and effort using My Choice. Even though the charge is $3.50 a package the post office told me that the UPS will still divert packages to the post office instead of the requested home delivery. They don’t care about customer service whatsoever, it’s all about the economics. I’ll never use the UPS SurePost again.

I shipped some machined hardware per UPS specifications. Our client received the hardware and rejected it due to damage in shipping. We filed a claim with UPS, Claims Processing Center. We were told payment of the claim was approved twice. Now they say they will only pay 20 percent of the claim because the "UPS" driver did not sign for the package when they picked it up. They also said they can't identify the driver even though the package was scanned in when it was picked up. Again the package was delivered to our customer. We had to expedite the remake of the parts and most likely have lost business with this failure. The 20 percent payment on the claim is an insult. We will do everything in our power to not use UPS again. I hope others that read this will do the same. Caveat emptor.

My complaint is with the package delivery service that delivers almost 100% of all packages when a product is purchased: The UPS/United Parcel Service package delivery drivers are the culprits! I get quite a lot of UPS packages delivered, sometimes twice a week. They always THROW the packages they deliver either down on the floor near the door or up against a wall or up against the opposite side of the hallway across on the other side of the customer's door, instead of knocking on the door and allowing the customer to receive the package before they RUN AWAY!!!

I can understand a package being delayed but I don't understand how some delivery drivers actually claim they delivered an item but didn't. Why does the United Parcel Service keep letting their employees get away with it? Therefore the rating will always be low! I received a message saying my packages were delivered. I immediately ran out the door looking, to find nothing. It said my packages were left in the mailbox. The items I ordered are too big to fit in the mailbox. I'm just very upset because the delivery drivers are too lazy to actually do their jobs! Sincerely... A very disgusted customer!

I way over-paid to overnight a package for myself to pick up the following day. UPS failed to deliver the package and then, rather than attempting to reach me, they slow-motion shipped the package back across the country. This totally ruined my trip as the package had items that were critically important. UPS is worthless when it came to offering other options. There was no way to redirect the package - this took a long time for them to confirm as they kept flipping back and forth about this detail. In addition, I was told that I would receive a refund but upon returning the my original UPS shipping office, I was told that a refund would not be an option. In my extensive experience with various carriers, based on shipping thousands of packages of all sizes: UPS is by far the worst. They totally wasted my time in addition to providing horrible service and information.

I ordered pants from US, I live in Finland. 3 weeks after ordering I wanted to check where the shipment is, and according to the UPS tracking page it was already being sent back to US, because it couldn't be delivered. The only issue I have with this, is that nobody even tried to deliver the package to me as far as I know, also I didn't receive any email or text message that the shipment had actually arrived and would be available for pickup somewhere. When I called UPS customer service, the answer was just that the package would have to be shipped again. For all I know it could have been just laying in some warehouse in the US all the time, and UPS could have been just billing the shipping fee for nothing. I really am surprised at how awful UPS is, fortunately DHL is much better.

I tried to make a change on my shipment that I created this morning. I have been given the runaround and transferred 5 times and still cannot get this taken care of because no one wants to help. I usually use FedEx, but wanted to try UPS this time. I will never use UPS again. Worst shipping company in history.

My mom paid for this awful service on 2/27. Today is 3/2. For 2 days now, package tracking has read "Out for delivery" and at the end of each day, it has been automatically rescheduled with no sort of notice to me whatsoever even after I signed up with UPS as the recipient to track it. I called customer service on 2 separate occasions where I was met by 2 different "customer service" reps who hardly spoke English and told me nothing more valuable than my delivery would be rescheduled. What a nightmare, because there are sensitive items in that package. For goodness sake, do not patronize UPS, you deserve better.

I have complained to UPS about the fact that the driver keeps just leaving my packages on neighbors' porches. The driver did not even knock on the door. They just left my packages on their porch. Luckily, I know my neighbors but this has happened more than 3 times. They know where my house is-they deliver large bulky items but not other things. They even stopped a neighbor at our mailboxes, asked her if she knew me and then handed over my package. This is ridiculous!!!

They lost my package and their customer service is abysmal. No way to talk to a live person. No communication or response to email. Issue has been logged and is pending for over 2 weeks with no updates, or refunds. Package was initially delivered to wrong address.

I have been having issues with my driver. He leaves my packages on railing on my porch, throws my packages up on my porch. He doesn't pick up packages for him, only if he had label. Called, was told I b.c. would hear from someone and package would be picked up. It's still sitting and no phone call.

I ordered from a shipper and they use UPS for their deliveries on 2/27, I was told my package would be delivered on 2/28. While at work I tracked the package which showed delivered on 2/28 at 4:06, got home from work no package. Called the sender they couldn’t do anything until 3/1, call UPS and was told package showing delivered. After speaking with a supervisor at one of the UPS hub, she stated package was delivered to incorrect address by the driver and she provided me the address where package was delivered and I was told to go to that address to see if they had my package. As I thought no one answered the door.

Avoid shipping anything via UPS, if you can. Twice this month they have delayed the delivery of expedited packages due to lazy, incompetent drivers and there’s no accountability. Management will offer a slew of excuses so don’t bother wasting your time escalating your concerns.

I placed an order. I missed the driver so he left a note. The next evening, I called CS for an update and where my stuff is. The auto machine told me that it was in another town, hardly able to make out the words. We have UPS in town so idk why it was sent to the next town. The machine proceeded to inform me that I agreed to pick it up at another location had I not been home which is untrue. I would have bought instore. Before I called to a few UPS in the area to which they were very unhelpful. Use USPS, run.

Just wanted to tell you UPS service sucks and just keeps getting worse. Last package I received was Signature required. Driver was too lazy to come to door so just dropped it at the Depot and I had to drive in to get it. Previous packages lost, left on doorstep with no knock or ring and on it goes. Why pay for a premium service when it isn't even as good as Canada post.

I work from home and am constantly sending and receiving courier packages. Every other courier service - Fedex, Purolator and Canada Post - deliver my packages to me without any problems. UPS is the only courier service company that I consistently have problems with. The delivery driver walks up to the front door, doesn't bother to buzz me and just leaves the notification on the front door. I then have to drive all the way to the UPS store to pick up my package. Completely defeats the point of paying for delivery. I am extremely dissatisfied and disappointed with this delivery company and I always urge others to use any other courier service than UPS when sending me packages.

Shipped a package with some family heirlooms using UPS. Packaged them with all of the approved material, and insured the package to give myself a sense of security that all of these steps along with marking the package “FRAGILE” in many places. Not only were the contents broken when they arrived, but I wait three days to sign for a package after they had issues delivering. Informed me that no one was home, but someone was home to sign. The second time, after calling, I was informed that the package appeared to be damaged, and they needed to take it back to their site to investigate. That is where they unpacked the package, inspected, and found that one of the parcels was broken. They re-boxed it and then put it on a truck. They once again attempted to deliver the package, after waiting all day at home, to have the driver post… “Undeliverable”. Called again, they had to have the driver return.

So UPS just decides to take my package to a access point. And I decide I'm going to pick it up there. It's only a few blocks away. Come to find out that I can't get my package cause it's "offline". How ridiculous does that sound when customer service tells me, "We can open it for you but its offline." How and why does that make sense to you. Please tell me. At first when it asked me for the info notice number, I gave it. The machine told me it didn't match. So I called UPS and they told me to come back 2 hours to see if it's online. Are kidding me!? Why would it be offline? That don't got the time to be go back and forth to a ridiculous access point. Great help UPS. This company always and forever will give me trouble. Never had at least a good experience with UPS. Worst shipping/delivery service ever!!!

Ordered a computer part from the US (CA), shipped to BC, Canada. The item was $199.00 USD, and UPS wanted to charge $98.97 CAD to deliver! When I phoned UPS customer service and asked why, they said it is based on the value of the item. So I asked why it is 50% and the agent skirted around the question and tried to justify their charges and tried to tell me it was being collected for the Canadian government. She wouldn’t tell me the % rate they are charging. Also tried to say it was shipped COD by the seller, which it was not. Unbelievable. I will be rejecting the shipment unfortunately.

They deliver boxes. That's it. Their drivers, however, are only interested in padding their delivery attempt statistics because two thirds of the time I am awaiting a UPS delivery - they make me wait around all day and NEVER actually knock on the door or make any effort to actually let me know they're at my door with my box. What they do is write in advance the "delivery notice" and simply walk up to the door, stick the pre-written delivery notice on the door and then drive away.

The package that I sent got damaged. I had it insured and requested a claim. So, they informed me that they will do an inspection. Then after an hour, I got an email from UPS stating that the package is not correct for the item being shipped. How can that be? They didn't even come to check it out. This package was well packed and it was originally from the manufacturer. There were several reinforcing cardboard that was in the box. Now I could not get a claim even if it is insured. Just because I'm a lowly citizen, UPS does not care as long as they get your money. I hope everyone goes to FedEx.

UPS to delivery in the pm per 3 emails confirming the delivery window and date. Last confirming email was at 9:13 am on the delivery day. Later that morning they changed the delivery time to the am of the delivery day. I am not home to sign for the item and they will not make another attempt to delivery for reasons that are still not clear. What is the purpose of their My Choice website if they are not coordinating with it. So now I have to be here on Monday to hopefully get the package. This is not the first issue I have had with them. They need to allow deliveries to their stores like FedEx does.

I swear it's like a guessing game with them. The tracker they provide says that they transferred my package over to Post Office, but the Post Office hasn't even touched the package according to them. So my question is: why is the tracker updated to say that the Post Office received it? And my other question is: where the heck is my package? It's been almost 2 weeks now since I was supposed to receive my package and I am nowhere closer to getting it. Case openings don't seem to do anything, nobody wants to take responsibility for it, and UPS is infamously a horrible parcel company. If I had any other option for my delivery, I would take a road trip across the U.S. to get the darn package myself as opposed to dealing with UPS again.

Had a snowmobile trip planned and I ordered some new gear that was shipped via UPS, I have been watching the tracking and they changed to delivery date to Monday, the night before it was supposed to arrive. Tracking shows the package is in my City, but they are holding it through the weekend so they can unload it in another city 17 miles away on Monday, I am leaving Saturday for my trip. Explained the situation to a rep and manager over the phone and they have no way to help or explanation. WORTHLESS COMPANY!

I ordered a box of the diapers my infant needs on February 12th with two-day delivery. We had some mostly-melted snow in Seattle at that point - schools were back in session - but there was a weather-related delivery exemption for the scheduled February 14th delivery, followed by another exemption on the 15th. Then, the next week, the package delivery estimate was updated to Tuesday, February 19th between 3:30-7:30 PM. There was an update that it was on the delivery truck in the morning and then, late that night, after no package had arrived, the delivery estimate was updated to Wednesday, February 20th from 3:30-7:30 PM. The same thing happened again: update that it's on the truck, followed by late-night delivery change to Thursday.

I frequently order online items. Over the past 3 weeks I have received 6 packages. There is always someone at my home, so would it hurt your precious little finger to ring the bell. Luckily someone goes out to check the mail daily otherwise you would not know you had a package. Some packages have sat outside overnight (very late delivery I presume). One large box was left directly in front of the door so I had to fight to get my screen door open not to mention the box was open, all contents exposed. Maybe they’re the cheapest to use which is why companies use them so frequently, it definitely shows in their performance.

Regarding ZIPCODE: 84074. Lately, like 3 months or so, the UPS Driver(s) don't even bother anymore to drop off packages at the actual address as stated on the shipment. Instead, these lousy ** go straight to the UPS store some 10 miles further away from the original delivery address and dump their loads for the customer to come and pick their shipments up themselves!!! And NO NO NO UPS, these shipments did not require signatures!!! While waiting at home for my UPS delivery, I followed these trucks several times with their real time location tracker. The UPS drivers don't even bother to go off the main road for the actual delivery but keep driving as stated here above!!! Lousy, LOUSY service from UPS; I will NEVER recommend - or use their crap services ever again!

If I can give a score of 0 I would. Unreliable and unprofessional. My package was kept in the same location for 10 days for no apparent reason or explanation provided to me. LOUSY, Inefficient, unprofessional, and unreliable.

I STRONGLY URGE EVERYONE TO NEVER EVER USE UnitedParcel Delivery (UPS). I placed an order and clearly stated my address but they have admittedly delivered it to a different house on my street! I called and they refuse to give me confirmation of their error and refuse to tell me the house it was delivered to. The only confirmation of their absolute negligence is a call I should be getting from a dispatcher in the morning. This dispatcher is then supposed to go back to the address where they wrongfully delivered the package and try to receive it and deliver it back to my address. I have never experienced such stupidity and poor customer service in a system that is trusted with delivery.

Driver does not know what delivery to FRONT DOOR means - I had a package sent to my sister who was ill. The lazy driver just left it by the garage which is a bit of walk from the front door. This is not the first time one of their drivers has done this. Training needed?

I receive packages pretty frequently from Amazon, USPS and FedEx with literally ZERO issues at my apartment. I've lived here for more than 7 years so it's safe to say I am well experienced with receiving packages fairly easily. UPS is the ONLY service I'm continuously battling and wasting my money on. Every time I order something online it's never delivered nor is there ever even proof they tried to deliver (i.e those typical post it notes they have to explain why my package was undeliverable).

I went to a local UPS franchise store located in Powell OH to get an international delivery service. They sold the most expensive service to me by ensuring three days delivery with not mentioning “no guaranteed or expected date". It turned out that I paid $237 to get the package delivered after 15 days. I went to the store asking for the reason. They were so ruled and blamed on me for not paying attention on expected date showed on the receipt. I called the corp, they told me all they can do is file a compliant to the owner. Hey, the owner kicked me out of the store, do you think he cares about the complaint? Postal office has 10 days delivery service for only $70.

When he is not the delivery driver, no doorbell, no yelling and the driver puts the packages in plain view from the street. You would think that UPS would be more concerned about the porch thefts that are plaguing the country. Oh, and today the packages were left in the rain.

I ordered a package from North Carolina on Friday February 14th. I used UPS 2nd day air. I am not receiving my package until Tuesday February 19th by the end of the day. I paid 2995 for shipping. Get my package 4 days later. United States Postal Service is the best way to send a package. If I would have used Priority Mail I would have gotten my package Monday February 18th instead of Tuesday February 19th and it would only cost me half of what I paid UPS. I do realize that 2nd day air includes business days but USPS delivers 7 days a week.

I live in The Catskill’s, hence mountains and snow. UPS accepts deliveries to my area. Unfortunately, they do not provide their drivers with safe vehicles, I.e. all wheel drive, snow tires, front wheel drive, etc. Therefore, packages consistently get here weeks and weeks late. Furthermore, the drivers get so far behind in their deliveries that on clear days they are trying to catch up and the packages are also not delivered. For the record, FedEx does not seem to have any difficulties. I get my packages on time. Big thumbs down for UPS!

I was wait at home for 13 hours for the UPS delivery from early morning till night. No one rang the doorbell and no phone call from UPS or from the delivery driver. However, the tracking says the receiver is not available. This is not the first time. It’s happened often. They need to improve their service. The way of their work is completely same as people do 40 years ago. Why do they not apply the tech knowledge that people use daily in our life. They should offer options online for the receiver to allow them chose some timeframe for the delivery, especially who need to sign. They come my home for the delivery when I am not at home. They do not how to reach me and let me know that they are doing the delivery while I am waiting for them at home. This is only delivery company doing its job not professional at all like that. And they never have considered how to improve its work. It is the worst delivery company.

I ordered a package through Amazon to be delivered on Feb 14, 2019. The tracking showed it arrived in my city but then I received a message it couldn't be delivered that day because of weather. After 4 days still hadn't received it even though the tracking showed it was in Boise. I emailed them 3 times and they continued to lie. Then when I sent them a copy of tracking suddenly they found it. I would never use UPS ever. The worst customer service and they lie about where the packages are to cover their butts for not being able to do their job.

I have a long driveway and we have had a huge snowstorm here in Mancelona, Northern Michigan. Our driveway is very long & got snowed in after my husband plowed and we realize it. When we went out, I saw my package safely wrapped up on my back doorstep and foot prints in the deep snow all the way up and down our driveway ❤!!! 5 stars for UPS Ground and bless your heart.

UPS delivery drivers don’t give a damn about throwing and damaging your packages. Totally non-professional. Every time I have a delivery involving multiple packages it never fails some packages are always damaged or have been reboxed.

UPS is the absolute worst! I had a 2 delivery and the package got lost the day it was supposed to be delivered. I called 100 times to see if I could pick it up since it was being held 5 miles from my house at a facility center and everyone made it impossible for me to do it. Never again will I be using this piece of crap. I recommend using FedEx - they will never do you wrong.

In October I shipped all my dishes and glassware back to NY because I in sold AZ. When the cartons arrived all was broken. The franchise owner accused me of lying about whether he had told me to repack those (These packages were accepted by employees with no advice). The owner did not put in my claim for damages without being phoned by my local UPS manager. When the check came for about half of the value of insurance/sending, there was no accounting with it.

I currently have a delivery every Friday, this week we had a snow storm. I understand that the delivery would be late. Website said out for delivery, delivery attempted. Then delayed till Monday, Monday out for delivery, delivery attempted, Tuesday out for delivery, delivery attempted, Wednesday out for delivery, delivery attempted, Thursday finally delivered. This was a food service delivery, all food was bad in danger zone. Wednesday the supervisor call and stated the order was on the truck but would probably not be delivered. This was not very professional. If the website says delivery attempted, that should be the truth, not that "We decided that the weather was too bad, so we went back to the depot." If the competitors can make their deliveries why can’t UPS.

A medical prescription was sent out the day before and I was told, "You have to sign so please be home." Well I have been home all day. Can't shower or anything, go to the store, nothing. It is now 6:30 and once again it has not yet arrived ruining my plans for the day and the evening. Thanks again UPS.

I was receiving an important letter by next day air, via UPS. I was notified that it had been delivered but I couldn’t find it by my front door where UPS always leaves it. I called and was told to check my mailbox!!! Since when has it become legal for anything other than USPS to be put in a mailbox? It might have taken the driver 2 minutes to bring it to my door, which is what they get paid to do! The area for left at said... other released, so I had no idea where to look. I realize good help is almost impossible to find now. Everyone just wants a paycheck and do as little as possible. This is just another example of that. UPS used to have higher standards!!

I ship and receive upwards of 30-40 packages per month – not a huge volume, but certainly more than the average person. Over the last few years, UPS shipping rates have increased 3 or 4 times faster than the FedEx or USPS (or even DHL) and their reliability in on-time delivery has plummeted. I think their record for my packages is about 60 percent on time deliveries. FedEx, on the other hand, is at 100 percent on time for me -- and they cost up to 40 percent less. UPS is a great if you have money and time to burn. Most expensive, and least dependable of all delivery companies.

I placed an order through Amazon and paid for next day delivery. It was shipped UPS and I sat at home waiting all day for the package. As a My Choice UPS member. I received a follow me link and it showed the driver around the corner all day. In many instances in one location for excessive periods of time. Yet no delivery. Then all of a sudden I see the truck outside and he pulled a u turn. No attempt at delivery and I get a notification that they missed us. Sorry.

I sent in my Xbox One X to Microsoft to be repaired. When Microsoft sent it back I received a text on Monday saying my package will be there on Tuesday. Tuesday night I received another text saying it will be delivered Wednesday. It is now Wednesday and it is late at night and the package hasn't arrived yet. I called customer support to find out where my package is or to receive at least SOME clarification but after explaining the situation to the customer support agent, he simply told me it is on its way to me then he proceeded to hang up on me. I am shocked that this is what UPS calls "customer service". It is no wonder DHL is the main postage service here in Germany.

I paid for the next day air service. Arrived first thing in the morning to the final facility where they load the trucks (in my town, I frequently order packages and know people who work there). There was some dust-sized hail and they delayed my package. Happens constantly. The tracking Information updates to say delay and doesn't tell you anything. Their website is a train wreck and their customer service is worse. I wouldn't even recommend them to my enemies.

UPS is extremely unreliable. They are constantly delaying delivery if the weather here in Michigan might be unpleasant. For example, we had snow this morning (less than an inch), the roads are fine but UPS has once again delayed delivery another day. We are days away from having our baby and our urgent baby (rushed btw) packages from UPS have now been delayed almost a full week. FedEx has delivered every day. Always choose FedEx over UPS when you have the choice!

Amazon scheduled a pick up for an item that I was returning and said that I was to be available on a specific day so that the UPS man could pick up my package. So I took a day off work and when he came he didn’t even knock or ring my bell just left. I tried to contact you piece of paper on my door and when I called customer service to tell them what happened they're just "I’m sorry let me give you a location where you could drop off the item instead of having the delivery driver turn around because he just drove away to pick up the package."

I have the misfortune of having had a package sent to me using UPS which arrived whilst I was out. UPS immediately dropped the package at an "Access Point" which was not convenient so I contact them and made arrangements for re-delivery the following week which were confirmed with the depot by phone. UPS then tried to redeliver whilst I was away (and before the date arranged for re-delivery). Seeing that this had occurred on the tracking information I made two phone calls to confirm that delivery would take place as previously arranged and was told it would.

When I get something delivered it usually means to my door. Not UPS. It means chase down their truck and have driver hand it to you from the driver's seat. Driver refused to park and walk 35 yards to my house on a hill. Lazy, lazy, lazy, what kind of people do you folks hire. FedEx has delivered many packages over last 2 months. Most had to park and walk up my driveway.

Hi, I shipped luggage bag, while shipping the lady at the store asked me to take insurance such that if any damage or any items lost during shipping we will be covering. So I took insurance to be on the safer side. Bag was shipped on time with all the items in the bag but the bag got damaged. It was damaged in such a way that I cannot reuse for next time. As I have Insurance, I called UPS and requested to claim but they denied and said Insurance can be claimed only at the store where I shipped. This is Insane they never told me that when I am taking Insurance or while shipping. I sent an email to the Shop Manager along with the PICs in which state I received the Package. She responded next day and said she will submit the claim to UPS corporate behalf of me.

Have a time sensitive envelope needing to reach me in Yakima, WA. This was a two day ship. The parcel flew from Dallas, TX to Illinois Feb 7 and then late the 7th arrived Seattle, WA. Tracking said, "Adverse weather could not put on plane." Then Feb 8th arrived Renton, WA and would arrive next business day. Now here we are Feb 11 and package still in Renton 129 miles from me. Still saying adverse weather. I was in Seattle Friday Feb 8th and returned home yesterday no problem. Now the roads are closing and the package never moved. These people are thieves and are nonproducers. Now the weather is on us and my deadline behind me.

Had fish next day shipped from Florida on Friday to Holland Michigan via UPS. Fish was cleaned and frozen with dry ice in a cooler. Supposedly a delivery was attempted and a note was left. UPS provided no help in Michigan to get the package and updated at 12 am Sunday that I could pick up the package on Monday. So by the time Monday comes the fish will be spoiled. I'm very disappointed in UPS for the way they handled this. I will never ship perishable items with UPS again.

UPS is the absolute worst shipping company ever. I shipped a guitar amp and guitar cabinet. Collectors editions. They were shipped in their original manufacturer’s box which has the gross weight and dimensions printed right on the front of the box. I went with this weight and dimensions when shipping. The items arrived with the buyer and the cabinet had a corner broken off and a wheel broken. The amp had an indentation on the tolex.

I recently had a phone shipped with UPS and it was suppose to be overnight. When it arrived in Atlanta I received a message stating it was incorrectly sorted. When I called customer service they were of no help. No one could tell me if my package was there or in route to me. My phone is a work phone and due to their (UPS) mistake I lost out on a day's wage and still don’t have my phone. I’m not big on leaving reviews but if this helps anyone upon reading this please know if you need your package promptly I don’t recommend this company.

Ordered two headphones Jan 6 and received one! Skullcandy sent missing headphone Jan 23/19. It is now Feb 9 and package still not received! Have been on the phone with UPS every other day and have received different info from every representative I have talked to. Yesterday on their tracking website stated that package would be delivered that same day.

This is my second recent nightmare delivery experience UPS. Info Notice **. Delivery attempted but I was not home. Called and then later received a callback and was told that I could pick up my package same day at distribution center on Jeff Adams Drive @ 6:30 pm. Fought traffic up I-77 to I-85 reaching the center @ 6:33. Waited about 40 minutes and was told "No one told the driver". (A 2: 30-hour wild goose chase.) I then was instructed to sign slip and tape it to my front door, and it would be delivered the next day. No attempted delivery happened the next day.

Incredibly angry!!! I had to have my credit card replaced due to fraud. Since I am supposed to travel tomorrow and only have one credit card I had it sent via UPS overnight and paid for that service. I have UPS Choice so I saw the Delivery was scheduled and because I’ve received several packages via UPS I know we receive our packages between 7 and 8 pm. At 6pm I checked the tracking and it was still out for delivery. At 7pm I checked again and discovered that I could actually follow the truck's progress and saw it was very close to my home address. I ensured the outside lights were on and waited thinking the delivery would arrive very soon. At 7:29pm I checked the tracking again to find that the delivery had been changed to Thursday and that delivery could not be made with the following entry... Delivery Attempted. 02/06/2019 - 7:20 P.M. Orlando, FL, United States

Shipment containing five items was shipped Friday and was set to arrive on Monday, on Monday 3 items showed up. The delivery driver told me he was supposed to deliver 4 items that day and one the following day but he only received 3, he guessed the remaining 2 packages would be here the next day. We did have 2 cm of snow in some of the areas around but all roads were clear, I rode my motorcycle all week. The next day (Tuesday) the delivery guy showed up with one of my items, I told him I was getting annoyed as I have to be home to sign for the package, and now was going to have to wait around all day for the third package.

I understood due to weather in the area there would be a delay. However, after checking every day for a week after, seeing the delivery details say it’s been loaded on the truck and will be delivered by the end of the day, 4 days in a row. I called and was assured it was on the truck today and would have it no later than 9:00pm. Guess I shouldn’t be surprised that it never showed up! Don’t purchase anything from any business if UPS is the only delivery option, you may never receive it!

So Disappointed. After a pallet was shipped from Springfield MA on 1/24/19 there was a slight delay due to weather. I get that. Tracking said we would receive package on 1/31/19 here in So. Calif. The product was much needed for our business. Sadly after calls everyday, I was promised delivery the next day and a phone call. No phone calls, No Deliveries. Every day nothing but promises. Now it's Feb. 5th. I was told they will call me tomorrow to set up a delivery for the following day the 7th. Holding package ransom is so sad. I wonder if I'll even get a call. UPS should just stick to delivering only Amazon Packages.

I have very bad experience with UPS. I sent a 58 pounds package and it was never scanned a free picked up from a UPS store. I had open an investigation and it was close next day in ERROR. I had reopened it and at the same day it was closed and a claim was issued. They did not even try to find the package. In the better scenario I will get $100 compensation even if I spent $1000. Please, if you are sending some expensive packages, use FEDEX or DHL. Do not play with the UPS.

If you live in Hawaii, prepare yourself for disappointment if something's shipped to you via UPS. They dump your packages at the door without notice, even if you're home and deliveries are minimum 4 days longer than USPS deliveries.

The UPS delivery person doesn't have keys to our building, so they leave a "Sorry we missed you" notice on the door. (Understandable.) BUT - this person puts multiple apartment numbers on the same ticket, so no one person can track down their packages (if they even *put* an apt # on the ticket, which half the time they don't). They also ignore "Hey, I'm home! Here's my number and I'll come downstairs to let you in" messages from tenants, not even attempting to contact them when they arrive and change the package online status to "missed delivery" before they even look.

I would never use this company again. Customer Satisfaction is at the bottom of their priorities. They lie about deliveries, and supervisors don't return your calls. Company hides any way to contact the right person, deception.

My item was supposed to be delivered on February 1st 2019. I was then told due to severe weather in Plainfield Indiana it was being slightly delayed. I work in Plainfield Indiana and drove home from work today and we had 4 in of snow total. When I check the status later that day that it was supposed to be delivered it had now been moved to Monday February 4th. I called the customer service line to ask why it was not going to be delivered on Saturday February 2nd and was told it did not have time to get from Plainfield Indiana to the Indianapolis shipping office. To be clear the Indianapolis shipping office is also 20 minutes from where it is at in Plainfield Indiana.

I paid almost $50 to overnight a check next business day by 10:30 am. Next morning, tracking website said it was in FL. It was supposed to be in NC. I thought it was odd but maybe it's ok. 10:30 am comes... It's still in FL. Now it says my package was sorted wrong and will be delayed. I call the UPS store in Clinton, UT, from where I mailed it. He said there's nothing he can do until the package is delivered and he has no idea when that will be. I told him I should have used FedEx like I always do. I've had NO issues.

I don't see the point in paying for shipping if I forever have to go pick-up my deliveries from check-points or UPS stations. I don't have time to do this which is why I shipped in the first place. I only actually receive 20% of my deliveries at my door, the rest of the time I'm left having to go pick it up myself. They always say "Delivery attempted" but they never actually attempt, it's always a lie. I'm always home and they never actually make it to my door, don't ring the bell, don't knock and don't leave a slip. It's gotten to the point that before I purchase from a company, I call and ask them who they deliver with, because if they use UPS, I say forget it, and order from a different company. Can't believe this company is still in business, seriously.

I had to waste a couple hours - so far - trying to locate my package that was set to arrive YESTERDAY. I worked from home so I could be there to sign for it. Later that afternoon, I get a notice that they couldn't get a signature so they couldn't leave it. My home was silent. I was sitting 20 feet from my door. There was not even an attempt to deliver it. Lies. I then spent the morning in the UPS site, Amazon site, my informed delivery site and on multiple phone calls trying to locate my package. I must receive it asap.

I am a truck driver, and I've only been driving 19 yrs. The scene I witnessed at Pilot Travel Center in Gilman, Il was what all other drivers have to put up with, because of the arrogance and total disregard for other drivers. UPS Trk#**, sitting in fuel bay for 30 minutes, after his 30 minute test break, then he decides to fuel, knowing other drivers behind him need to get fuel. Plenty parking at site. I asked driver if he was ok, as employee at travel center is repeatedly making announcements to move out of fuel bay if not fueling, he remained sitting at fuel bay.UPS, your drivers are not above or better than other company drivers. We all have the responsibility to get our loads to customers on time. Blatant disregard for others is why a lot of drivers regard your drivers as snobs, and we know your drivers could care less.

Leave in more secure spot not right in middle of porch, be a little gentler with boxes so they do not get rips or dents or damaged in any way. Good you can track online and that you can receive email or texts updates.

My stuff is always here when they say and my driver is great, so nice, and does his job great. Our stuff has never been damaged. I don't think you would never be sorry if you used UPS. I am very satisfied with them.

Very poor communications and very slow service. The site is hard to navigate and service people very unhelpful. I was not told the truth and there was no follow up!!!

I have seen them throw packages, drop them, kick them. They just do not care at all. Their pricing is so high it is way out of control. When you send a package just to another state close by, and it costs $59.00 for only 15 lbs. that is unheard of anymore. If they took good care of your package that's one thing, but when they destroy them no way!

In all the years I’ve done business with UPS, only twice have I received damaged parcels. UPS is quick to address any problems with deliveries and make it right. Overall experiences have been positive. I’ve never encountered rude or surly drivers, always friendly and courteous. So far there have been no errant deliveries to track down.

Most of the time our products we order come to us in great condition. But, sometimes they are in bad shape. We have been lucky to get all of our products considering the packaging has been torn open at times! All in all the service has been fine.

UPS is and has always been a great company. There is a delivery person in my area that remembers me from when I had the main flower shop on Main street. He still says hello and asks me how I am!!!! Keep up the good work!

I have always been told a different price by different people for one pkg. that I want to send and it depends who you talk to at UPS about prices. This is all in one day. Just one box and I get different info. you can you trust? I don't like it at all. Very frustrating.

The person who delivers my packages, knocks on my door to let me know he delivered a package and then comes back up road to see if I got it. I really appreciate that! I live in a Senior community and it helps.

This company has told me that they cannot deliver to my house. For my address cannot be found. I live just off highway 400 north. Between two highways. I live of what was highway 69 north. So how hard is that in delivering a package. I now have all my deliveries coming from Canada Post. For that is the one sure way that I will get my package delivered to my door, or mail box.

I had some fruit overnighted and it came and I was not home so they left me a blank UPS sticker with nothing on it. Nowhere my package was. No when my package would be delivered, I called they told me where to pick up. I drove there to pick up. And No package! I called them to have it delivered again. They said they would. 4 days later I called them again. And my package was nowhere to be found. They said they would deal with sender. WHAT! I’m the one that was affected by their incompetence of delivering a package. Horrible service.

They are on time but really a little costly, but they were great friendly staff, always answered all my questions and didn’t have a issue. I would use them in the future if I needed them.

UPS is everything the postal service isn't and that's generally a good thing. Packages are delivered timely and professionally. They can be a good deal more money but usually they are worth it. Their service that leans on the post office was a bad idea.

I have not had any problems with getting my letters and package time when I order them. All my package comes when they are supposed to. You can always set a date and time to pick up your package if you don't want it delivered because you won't be home to get it.

UPS sucks in every way. They even lie about making delivery attempts when they're too lazy to do their job and actually deliver the parcels, and instead they deliver them directly to a drop-off location that's usually out of the way for the customer, and expect the customer to pick it up which defeats the purpose of using a courier if the items are not being delivered to a person's home.

The driver said “no such address.” I had to pickup my package at their store. That is not good customer service, just laziness. Customer service is a lost art if you ask me and it’s not just UPS... USPS is also guilty, it seems no one cares anymore.

I find 2 things about UPS that are important. They know who we are, since we go to the same office all the time. Therefore information is right there saving us time. We know when the package is going to be delivered and to this day we have never been disappointed. This is a bit more expensive than USPS but worth the pennies to get things out, and there are no surprises.

UPS for the most part does a very good job in both delivery and pick up. In all the years I have used them there has only been one incident that was negative. I haven't shipped anything recently with them so I am not sure if they are still more expensive than USPS so I won't comment on cost. Most of the companies I shop with online use UPS and I satisfied with the service.

They are normally consistent. Always knock on door and always bring package to front door. They are very professional and kind. I probably have only had 1 bad experience with them out of hundreds of great experiences. Also, management will follow up when there are problems. I do feel they care about my business.

I send and receive a lot of packages. The majority of the time (75%) when I received a damage package UPS was the carrier. Rarely are the damaged boxes delivered by FedEx or USPS. Sometimes when the boxes arrive I can't believe things aren't missing.

They are usually good but I had a package delivered from Ca. To Colorado on 12/29 and didn't get there till 1-8.... Usually it only takes a few days. They really are usually good and maybe cause of New Years...

UPS does not meet their guaranteed delivery date (it has missed 2 in the past 2 months for me). They also do not update on package status online, as proposed, they are very vague on their descriptions on where the packages are.

My deliveries have always been on time. No damages to my packages and they place them in a secured area if I am not in. I can count on them for my shopping and everyday shipping needs.They're a great service.

They always deliver on time, no matter what. My package is intact. The customer service is excellent, they will always knock to let me know my package is outside. Unless I need to sign.

This is the worst delivery company, it's been a week after the first attempt to deliver my package and several phone calls to UPS to check where is my item, it is sitting at some delivery point where you have to drive to pick it up. For a week, after instructing UPS never to deliver to place like this but to my home, package has not been picked up by driver and I spent several days sitting at home waiting. I don't even want the purchase anymore, I am that mad!

We had a driver that physically put his hands on me, shove me and then take a package that he had just handed off to me, out of my hands and back to the facility. I had contacted UPS that I had been having trouble with this driver for a while and they did nothing. I had video of the incident and they wouldn't look at it. Because I am the only one at the store, the driver has been allowed to get away with questionable behavior because there is no one here to collaborate the incidents. I asked UPS to have a different driver to come to my place of business and I still get the same guy.

UPS email notification of shipment transit does not match projected delivery time. UPS uses a ‘COMMITMENT TIME FOR DELIVERY’ but in the small print UPS tells the recipient that the 3:00 PM commitment could be as late as 9:00 PM.

No issues with UPS. I receive email when packages are delivered and they try to conceal smaller ones inside my doors. I've used this service for the past 10 years. They continue to improve with time. Kudos to UPS.

UPS is one of the oldest shipping companies. I receive majority of my packages from UPS. They always ring the bell and if we are not at home, they have even left a package at a UPS agent in the area, which was so much better than having to wait for the package to be redelivered. We usually always have the same driver, which makes a difference as well.

I've never had a problem with UPS, my items reach me in expected time and intact. I appreciate ups and their employees. I've had issues with businesses I've ordered from, but I've never experienced any issues with ups or the employees who deliver/Ship my items honestly.

The deliverer is always so courteous. Our packages are handled with care. Although in a hurry, they take time to converse a little. Respect is key to success! I can trust that whether I am shipping or on the receiving end, my packages will be handled first class.

The UPS driver are always so kind and courteous. Federal Express drivers are the same also. I have always preferred UPS because I think that is what Amazon uses most of the time and I order a great deal from Amazon.

Will drop your mail and packages wherever it’s convenient for them, feedback results rarely get back to you resolved. More like ignored. I’m still holding of three different people, one two blocks from where I live.

I have one issue and it’s a big one. My area there is no hold for pickup. If there is your customer service can’t figure it out and help me. My second issue is consistency. You have none. One day you get me a delivery at 10 a.m., the next time I am waiting all damn day. The issue here isn’t you guys not showing up on the day it’s supposed to, but acting like a damn cable company and making me wait from 8 a.m to 8 pm. I live on a busy street and have had packages stolen so I have to sit like an idiot in the window like a damn crackhead waiting for you. FedEx I can ask for it to stay at the facility and go pick it up. USPS same thing. Not you. Have to sit and hope for the best.

Reliable in delivery service. Offer many different delivery types so time and finances can be worked with. Many locations that are convenient. Staff always polite and helpful even during busy seasons.

Had item shipped to me. I use UPS a lot with packages, always do well. If problem receiving package they "UPS” take care of it. No questions asked. :) Drivers are always very nice. If package weight is large driver would offer to help with it bring in if I catch him when he is dropping off.

I most recently used the service to ship Christmas gifts. It cost $60 and took over a week to get there. Receiving packages from merchants is timely and good, but I will never privately ship through them again.

I trust UPS... I've used them many times in the past & have never had any problems. I like that I can track the delivery. I also like the fact that they have a local store to go to even on Saturdays to pick up or send out deliveries. You can also ask to have your deliveries sent to the store instead of left off at your door step... So no worry of someone stealing your packages. Easy in & out.

I've always has great service with UPS. I receive a lot of packages and most arrive sooner than expected, in good shape also. At Christmas I had ordered a gift for my daughter that turned out to be too heavy for me to get down 2 flights of stairs so I thought I'd try a UPS pickup. It turned out that I can do this without a fee. Fantastic!

I have had excellent results with UPS; however when they partner with USPS in final delivery there is considerable delay experienced. My recent package stayed at the San Antonio transfer station location before USPS accepted it into their tracking system for final delivery locally.

I have found that they are not reliable with deliveries, and take extra days to deliver packages to my address, which they have been delivering to for 15+ yrs. They state that either my address is wrong or there is no such address. I have had the same address for 25+ yrs.

I sent a large parcel with collectible figures in it 6 in total which they were to package in store from N.J. down to my home residence in Florida while visiting my father. I arrived home the parcel arrived a few days later and was smashed, and the figures boxes were crushed and damaged and one figure was not even in the box. These figures were all purchased new and were in mint condition and now they are not, since Dec 7th I am still waiting on them to process a damage claim. Over a month to process a claim for something they damaged, and an item they never packaged which in my eyes means they stole it, is absurd.

I generally use this company to ship because depending on the product being shipped the rates aren’t high. The expected delivery date is usually 95% accurate, the location of the UPS, and employees are personable and willing to answer any questions you may have.

The packages always get to the destination on time and no damage. The counter service staff are always pleasant and answers my many questions. I have never had any problems with my deliveries to people or my deliveries to me.

Ring the bell if person inside needs help to bring in a box then help them.

Driver very nice, friendly and helpful get the package in my door for me. Packages are always intact, not broken or torn. I am a lady of 65 years. They are always welling to take my return, they are on the time within the time allot.

UPS refused to deliver my packages to my front door (3rd floor apt. Bldg.) They attempted delivery to the mgrs. Office but when the office refused, the driver then took the packages to the UPS drop point, some 5-6 miles away. Unacceptable!! I had to return twice to the drop point to pick up a package that was supposed to be there the first time I received a notice. UPS really disappointed me.

UPS is not consistent in delivery times or delivery personnel, therefore, it has a who gives a care attitude seemingly. If I have a choice when making a purchase I choose FedEx, otherwise I purchase through Amazon who has their own service.

Great service, never had a problem with them. Once in a while a couple of neighbors had our package because left at wrong unit number. Otherwise they let us know if rescheduled or when delivery was changed or running late.

We had a driver drop off a tv in the rain at my daughter's home. When he came to pick it back up he never scanned it in system. So company was not sure where the TV was. Driver said he forgot to scan the pickup for return. In my town we have a better experience with our driver. Same state could be a location area problem. UPS doesn’t ring or knock on door when dropping off. Their prices are way too high.

They don’t care how your packages are treated. They lie about when they are deliver and document handing the package to someone. A lot of times you don’t even get your packages. I have had to deliver packages to addresses myself. They and most of the other companies are horrible and don’t care about their deliveries.

UPS used to be the gold standard for shipping, in my view. However, when there's a glitch, they seem to get caught up in their own internal processes instead of solving the problem as viewed by the customer. For example, I had a package that was being sent to be held for me at a regional UPS center because the shipper couldn't recognize my address. I also asked if it could be sent to a closer Walgreens for pickup rather than the UPS center. They said it could, and I said I'd let them know if I wanted to do that. A couple of days later, I saw via the tracking info that it was waiting for me at Walgreens. I never requested that, I simply asked if it was possible. If I hadn't proactively checked about it, it would have been returned after sitting there for a few days.

Dependable most of the time, lost the packages few times over past years but such problems also happens to other carriers. Use their ground service 90% of the time, feels more reliable than postal service. Damage claim process needs to improve.

UPS is extremely efficient until my packages have to go through the North Houston facility. That's where my packages stall and sometimes get lost. I'm waiting on a package right now and as soon as I saw it had arrived at the North Houston facility, I knew it would not arrive as expected and I was right because it's delayed two days now. Over the holidays, I had a package lost. It's ineffective all year, not just the busy season.

Amazon shipped pkg. to Park City UT. Tracking showed delivered on time, driver release, at 12:30 pm on Thurs. 1/3/19. Recipient did not see package until after 8 pm the next day. We assumed it was stolen!

I have never had trouble with the company. I started using them when I started school because I could my school books cheaper through Amazon.

UPS lost a huge box with a drum stool, a winter coat and 2 music stands. The delivery information was incorrect and it never arrived. The tracking process was nonexistent and the package has never been found and UPS could care less. Customer service is inept and not given the tools to help.

Expensive and slow delivery. Long lines at the post office. Packages arrive dented and sometimes the items inside are damaged. Packages take longer to arrive than stated. Packages are frequently left out in the rain unprotected.

The last package I sent via UPS was received only one day later; 4 months ago I sent a package to the same address via USPS, it took 5 days. I don't send a lot of packages, but I will definitely use UPS more often.

They broke my last 6 shipments, drivers are rude and insensitive and can't follow directions on the box. If it states leave at front door and knock, follow directions. Don't take the box somewhere on the complex. I can't go hunt it down constantly.

Always on-time with their deliveries. Their application in which they provide me to track any package in their system with my name on it, is great. They leave the package where it is not visible to porch pirates.

My dilemma, and my frustration with UPS is beyond describable. Jan. 17th my package was meant for guaranteed delivery. I however received a notice slip saying my package would be available for pickup the next business day after 1 pm, at the UPS access point- Langley Stop N Shop. I went next business day, and the next following three days to confirm if my package arrived for me and was not. Finally Monday after work I came home to another notification slip saying my package had a final delivery attempt that was missed. I was confused and frustrated because my package was meant to be at the UPS access point for pickup.

Our regular driver will leave our packages on the porch if we are not home. I’ve seen others just dump the package anywhere. It is somewhat hard to deliver on very hot days in our city. We provide a cool bottle of water when necessary.

I usually mail some of my clothes to my destinations when I travel. A little bit more expensive but they don't have a gorilla in the back who throws your boxes around and "accidentally breaks" your luggage and then some things are always "lost" forever. I've lost solid silver rodeo belt buckles and other expensive to replace items with the airport handling of checked baggage, that you pay for! UPS usually delivers my clothes and quality items in good shape and nary a loss. There was the one time a box of expensive things broke but all my things were still there. UPS drivers are always friendly even in horrible weather.

They consistently refuse to leave parcels on our front porch. Several of our parcels have been ruined as a result. We have tried calling to complain, but they make that so difficult it is almost impossible.

We live in a very rural area and it must be a nightmare to try and find addresses. Most of the drivers are very keen and studious and usually we get delivery on time even when we're not home. They have been known to leave packages over our fence and under my Jeep and around my dogs.

I've always used UPS. Their cost is fair. Their delivery and tracking are excellent. They pull up on my street, blow their horn and put package by front door. I like the horn signal that they are at my house. It's a heads-up and my package doesn't sit out side unattended.

Recently ordered at part from a company in Hialeah, Fl. They shipped it via UPS. UPS sent it all the way up to Orlando and turned it over to the USPS. The USPS shipped it back down to their distribution center on Opa-Lacka, FL for delivery to West Palm Beach. By the way, Hialeah, Fl is the next town over from Opa-Lacka, Fl.

Parcels were left outside gate where anyone could grab them! This was the second time this has happened. Very irresponsible. There is no driver option listed for driver to leave parcels inside gate.

Frequent problems with deliveries, they expect you to go pick up stuff instead and will try to tell you that they "attempted delivery but you weren't home, or the "business was closed", etc. When clearly that is not true.

The driver left our package at the wrong address. We called to complain. He told us to retrieve it ourselves. He never did get our package to us - ($200) package to be exact and UPS doesn't care, to this day it was never made right with us - worst driver ever.

Coat over 100 dollars to send three packages two weeks before Christmas and the gifts only cost the same. I didn't need it to be there fast since I had plenty of time but didn't want to wait at the post office. I was paying for convenience. The whole time in line this woman working complaining about how she hadn't had a bathroom break all day and nobody to help her to everyone.

The driver left my package right in front of my front door and someone took it. He/She could have put it to side of the door. I understand that sometimes they have no choice but some times they do.

They couldn't find my address, even though they had my phone number. Tracking was impossible, the tracking so site was cumbersome and difficult to navigate particularly for someone who is mildly disabled.

After numerous attempts to resolve continuous issues with United Parcel Service regarding reimbursement and compensation for stoppage of deliveries, held deliveries, and loss expenses for incidental damages, the company has refused to negotiate or take accountability for their lack of service. There has been several phone calls, Better Business Bureau filings, and in-store attempts to address issues related to this inconvenience. Delivery interruptions occurred between 11/2018-1/2019, but was assured future issues would cease. However, the loss occurred and undue stress regarding these issues is NOT resolved to me, the paying customer. I will discourage any reputable company from conducting business with the offensive and unresponsible company.

UPS driver knocked ONCE. When I got to the door, they were gone with my package, left a note saying it would be at the nearest UPS Store. Called customer service to get the package re-delivered, customer service rep was VERY unhelpful, kept putting me on hold. Without even saying, "Give me a sec," overall experience was extremely unprofessional and annoying.

UPS is always on time, on the day they said they were going to deliver. Sometimes my dog food that arrives in a box, would end up crushed on a corner. Yes it’s dog food, and the cans were okay. So no big deal.

The only problem I have with them is their hours of operation. I like early hours as I can't go later due to work and they don't open on Sunday nor until sometimes 08:15. Otherwise, they are friendly and knowledgeable.

Having worked for UPS, I know pkgs get handled roughly, but in Bartlesville, when I mail at there local store, the people are friendly and knowledgeable. You hand them your pkg and they handle the rest. It is almost too easy.

My daughter's Christmas present was delivered to the vacant house next door, where left undiscovered for 24 hours, it was ravaged by animals (food inside). I fought for two weeks with the customer service department to even open a claim. Then the driver went back to my daughter's house and picked up a package delivered by another company. She discovered the package wasn't delivered and contacted the shipper. Then one week later, he dropped off the package picked up in error with a damage label on it. Not once did any individual I spoke with at UPS admit their error. Finally yesterday - after almost four weeks of communication - they approved the claim. Horrible experience overall.

We have local UPS shipping store & ship things out during year & Christmas presents & never had problem on my end or for recipient that I know of —works for me! Never had any problem I’m aware of & I can always track my packages with their tracking number so I personally never had a problem w/ UPS so I always use their service.

Ships on time. Always left near door or dropped inside accordingly. Nice friendly drivers. Packages are always in good shape. UPS is my preference. Knocks on door if not open. I really appreciate their service.

Mailing cookies to the west coast, we first went to US Post Office - even though it was three weeks before Christmas, even their fastest shipping would not arrive at the destination in time, although they were cheap. Next we went to FedEx and nearly fainted at the cost - over a hundred dollars to deliver the cookies. We went home and ate some cookies to comfort ourselves. Then we went to UPS. The price was reasonable, under $30, the delivery was slow but the cookies would arrive before Christmas. They did get to the destination on the day expected and they were in PERFECT condition, so except for the extremely (I thought) slow delivery time, I was quite satisfied with UPS.

I find the customer service at UPS not up to par. UPS is expensive and they do not provide the customer service they should. I had a package that was never delivered and was insured and I have been waiting for months for reimbursement. Drivers are overworked and poor conditions.

They deliver the packages exactly base on delivery tracking time. Hi hi honey can be seen online. Also if no one is home usually the box is out of the sight which can’t been seen when people drive by.

Lost my parcel after leaving a notice saying no one home. I signed the waiver but he never came back. Claimed he came twice but no footprints to confirm that (snowed every day). (Hope he enjoyed my wife's X-mas present.) Took me 12 hours of phone time to rectify (unsuccessfully) and in the end I had bank reverse the payment as I had used my bank Visa. Those 12 hrs had me speaking to Mexico, Toronto and Malaysia with much frustration. They insisted that I remit a copy of my paid invoice but naturally that was in the shipment so compliment was not possible.

When they finally deliver the package, I have to look all over for it. They leave them under trees 300 feet from my house. In the bar ditch. Anywhere it is handy for them. I have complained, but it does no good. They say that it is on the porch or that there is proof of delivery. Not true.

They have been delivering my packages to the wrong address for years. I have complained to this co. and nothing was getting done about it because they just didn't care. UNTIL I went on Twitter. "Hopefully" something will get done about this. The jury is still out.

I had a package delivered the other day I was not here and UPS did not leave it like they normally do. Now I have to go to the center and pick it up which is out-of-the-way. In most cases they either leave the package here or bring it back the next day. There is also a lady in the office downstairs which accepts packages.

I am in the process of moving from Fort Lauderdale, Florida to Portland Oregon. Since I am not immediately sending furniture, etc, I am shipping several boxes with household items. I researched other less expensive methods such as Busfreighter but due to online pictures and reviews, I decided to go with the more expensive route, UPS, thinking my shipments would be handled with greater care. Unfortunately, my perception of UPS was wrong. Most of my boxes arrived tattered and torn... No better than the pictures submitted by users of Busfreighter. My shipments arrived over a 3 day period.

So Saturday my package was sent overnight from New York. I am in Los Angeles. It contained my credit card. It showed it would arrive Monday. I paid for hotel and waited. It's Wednesday and still not here. Package was showing 2 locations in NY and Kentucky. They blamed bad weather. Then they said I am confused.I showed them recipe. Bad, not reliable company. Do not use for anything important.

I rate my experience with the UPS store 2392 NO STARS. I called the UPS store # 2392 located: 6366 Commerce Blvd Rohnert Park, CA 94928. Called at 4:55 pm January 22, 2019 Tuesday. Spoke with Manager ** over the phone. I asked for a price on printing three black and white sheets if I were to email her and have her print it for me. I was told from ** there’s a $2 computer charge and for however much the printing is. I was in disbelieved and had to reassured I was hearing it correctly and repeated it to her and she repeated back to me. After I had turned over to my significant other and told him “that’s ridiculous”, ** hung up on me.

I am disabled. UPS leaves packages in unsafe parts of my front yard. They come after I go to bed. Packages are delayed often. They place them blocking entrance and egress of my front door and are a fire hazard. The 800 number is not helpful because deliveries are managed locally and management is as bad as the drivers.

Last parcel I shipped UPS wanted $49.00. Took it to FedEx. They charged me $36.00 plus the large box I sent was there in two days. The last box that was shipped to me by UPS stated it was on the truck to be delivered but was not dropped that day, they said because of weather (weather was 50° and sunny) so when I checked it was still on the truck and just did not get delivered. My daughter's company also stopped using UPS due to late parcels and high prices. Really use to like UPS but service is down and prices are up.

UPS always delivers to our address when USPS won't. Always on time and friendly drivers willing to go the extra mile. He literally ran 3/10 mile down our snowy road to make sure a Christmas gift got here!

This last shipment which was around the holiday it was on time as told and it needed a signature which was given which I was happy. They rung doorbell unlike FedEx, and United Postal Service. United Parcel Services has really gotten better over the years with and my merchandise was not damaged at all, just want to I give them a a++++++ rating.

UPS has always been extremely friendly, extremely helpful, and I’ve never felt ripped off by the cost of the shipping. The people who delivered to my house are wonderful. They are very good about watching for dogs and kids and they get to know the family that lives there. I really like this company and will continue to use them every chance I get.

I use UPS thru the UPS store on Preston at Frankford... do a great job! Have good suggestions, honest and friendly and cost effective. And, you do not have to wait in line. Keep up the good work.

It took 4 days to accomplish a "next day" pick up transaction. The first time, on a Thursday, the yahoos put the shipping label in the mail box up the street. They were supposed to "pick up" the package. Then when they finally showed, on Monday, with instructions where it would be... they went to the wrong area. I missed 3 days of work due to UPS idiots!!!

I feel this company should allow for alternate delivery sites for the receiving parties. This would eliminate packages from being left in open spaces. Due to the rash of missing or stolen goods, allowing a customer to choose a UPS store as a delivery site, would change my overall grades to excellent. The delivery personnel are very professional, yet delivery times vary so much, it is impossible to always be home to wait for a package within a four or five hour window.

Daughter still hasn’t received packages sent week ago, price was 47 dollars for two medium boxes- outrageous. I will be looking into a different service, it is unfortunate that our postal system has gotten this bad. Only good thing was the workers who are amazing, but they have no control over the system.

UPS is consistently timely and places packages out of sight from the street view unlike other carriers. I appreciate the condition of the items and the condition of the boxes - have never had any damaged or broken items shipped by UPS.

There is no comparison of UPS versus any of the others. Over many years of shipping, both commercially and personally, UPS has improved constantly and provides accurate, updated information on line instantly, follows up and is dependable with careful handling a bonus.

Purchased item from macy's.com ten days ago. Have not received it as yet. Tried to contact Macy's and UPS, keep getting error message on both sites when I put in order number of tracking number! I will never buy from Macy's again.

UPS drops the ball when they transfer off packages to USPS. This always adds 1-2 days delivery time. If UPS is over burdened, they shouldn’t accept the package. Specifically, this relates to Amazon packages.

This company has said they tried to deliver packages when they did not. Just recently a package that was due to be delivered on Jan 5 was returned to the original location by the 8th. No one tried to deliver it. We have a ring doorbell which records the deliveries and no one came to our door. When we reported this we did not get a call by the supervisor as promised.

My delivery window was from 930 am to 130 pm and it's 5 pm no delivery. I contact them. They say that's just a guideline. But being off over 4 hours I dont consider a guideline. I have to sign for this package so I am stuck at home waiting for it. They now tell me by the end of the day. They are incompetent and liars.