United Parcel Service - UPS Reviews

Twice so far my packages have been delivered to the wrong house, the 1st time the people brought me the package since it's the next street over. The 2nd time the driver didn't even check to see if he was on the right street or the right people. And my package was sent back. Who knows when I see get my package now. This is all within the past 2 months. Last year twice I got their packages.

We've been living in the same house for a year now, and for a year now, without fail, UPS delivers all our packages not to our house (FedEx and even USPS for crying out loud have zero issues coming to the house, mind you, so it's clearly not impossible), but to a frickin barn at a frickin winery a mile away from where we actually live. We started just checking the barn on our way home from anywhere if we got a delivery notification, since UPS couldn't seem to figure out where we actually live. So eventually, fed up with the whole scenario, I call customer service. I get bounced around from person to person, and they all tell me the same thing: "Sorry, nothing we can do. Don't know why that's happening." I have an important package coming, so I call again with the tracking number handy.

UPS has lost 2 of my packages in as many months. The orders came from Amazon and made it into the UPS system. I could track it then it just stopped getting updates. Calling UPS they just apologize, I am sure that is all the operator can do. But just thinking if I have had 2 lost how many others have the same problem.

Driver lied about address delivered to, spent two hours tracking package down after waiting entire day. Horrible service, horrible customer service. I hope Amazon eliminates their business. Hopefully drones won't lie about where they deliver packages.

One star is the lowest I could give UPS here but If I could give no stars I would. Express Scripts shipped, and I paid extra for 2 day air, a prescription that I could not be without for more than one day. I allowed enough time, but UPS lost the shipment, did not notify me until we forced them to admit they lost it. UPS, after a week, is still looking for the shipment. Yes, Express Scripts credited me and resent but I will have to use another source to make sure I get it on time. I will never, ever again elect to use UPS if I have the option. They are horrible and their customer service is beyond horrible.

I received a package at my home for my daughter, who does not live here anymore. I called UPS for a quote. I gave them the tracking number, so they had the weight and dimensions. The cost was $14.60 and charged to my credit card. She told me the driver would be at my home before 10AM the next day and he would bring a label. He arrived at 5PM, with no label. He promised to bring a receipt the next day. Never saw him again. Then we receive a bill for $42.18. I called UPS and they explained that was the additional amount we owed, so in total over $64.00. The customer service rep deducted some of the cost but charged me $25.77, in total three times what I was quoted on the phone in the beginning. Poor quality of service by UPS employees; you have just lost a customer.

I had a business, retail package that was supposed to be delivered on Tuesday. It didn't show up. I called them on Wednesday and she promised it would be delivered on Thursday, surprise, surprise.... It didn't show up. I called on Friday and they said someone would call me within the hour, I waited three hours and called again. Finally, a manager called me back and promised it would be delivered on Saturday. Guess what? No package. Now they are saying Monday....Really? I had a customer waiting on something in that delivery. UPS is the worst. This is not the first time I have experienced horrible customer service.

I order frequently from Amazon. I dread when vendor using UPS for shipment. Package gets lost or late. Never happens with FedEx or USPS. My local delivery guy is great - it is UPS shipping that stinks.

I had items packaged today at a UPS store. But after packaging, the clerk scanned the package as being shipped, unbeknownst to me. Not knowing this, I called UPS and requested a pickup from my house, and paid the pickup charge. When I went to UPS and entered the tracking number of the label that was sent to me, it said "In transit." I never even shipped it....just scheduled it for a pickup. When I called UPS again, and said that I had scheduled for pickup, they knew absolutely nothing about the scheduled pickup, and all they could tell me was what was on the screen as "In transit."

Is there a zero stars option? Ordered a foam mattress, bed frame and sheets from Endy. Sheets arrive on time but driver tells me he won't deliver the mattress and frame because they exceed the weight limit (they're both about 40lbs lighter than the limit!). Funny how they made it all the way from another province but the driver can decide they're too heavy? After multiple calls to UPS, they promise to deliver the next day (as we can all just afford to stay home from work for days on end, can't we?). Stuck at home until 9pm and nothing. Tracking info still says "Out for delivery". Nobody at UPS can tell me anything other than to read back to me the useless "info" on the website. WTF is wrong with this company? Never ever again will I use UPS. If it's my only choice, I will just not order.

If I could give it a ZERO STAR RATING, I would! UPS was supposed to pick up my packages yesterday (Tues). No one did, but evidently the driver said he left labels, but that is a lie. I called twice Tues night & they said someone would come today. No one came. I will be calling again tomorrow. This is ridiculous & I don’t appreciate being lied to.

Best advice: ship with someone else. I shipped a package from Mpls. to Billings June 16th. Went online to check tracking. Stated "Out for Delivery". Was never delivered. It was thrown out. Thrown out. What! They claim it was leaking, and upon further investigation there was balsamic vinegar soaking the package, and everything needed to be thrown. Customer service actually told me the bottle broke leaving glass in the package so they had to throw it due to safety concerns. How the h-ll did it get that smashed???

I've been waiting on a mattress to be delivered since Friday. On Friday, at 9:20am I get a notification Out for Delivery, following a notification at 9:22am that my apartment number was missing...causing delay. I logged into my UPS account to correct the address at 9:32am which by the way showed my address correctly and my apartment number. Re-typed the same information correctly & saved. Today at 1:59pm I get a notification that a Delivery Attempt was made. I work from home & have been available since 8am. No doorbell ring, knock, or delivery slip left. I have low expectations every time I have a delivery coming via UPS. I was informed nothing could be done with getting the delivery driver back this way until tomorrow. Unfortunately, due to it being a direct shipment picking up from a facility is not an option.

Worst experience. Not sure how their competition fairs against them but I can tell you I will take my chances. Told them from the beginning that it was a return and and in every correspondence thereafter. They follow up with you as long as they see fit. Did not respond to my emails. They hung up the phone on me and would not resolve the issue that their retail outlet caused. They wanted warehouse fees for storing the item because it was held up by customs because of their failure to document that it was a return. Told me to pay now so they would release the item and it would take 8 weeks for them to return the fees. Will never do business again.

I was in Vegas on Father’s Day visiting with my son. He and his wife bought me several antique road signs and old license plates. I took them to local UPS store and had them shipped to my home in New Market, TN. A few days after we arrived home, the package came. It was clearly opened on end slit with a sharp object just big enough to get one of the signs out. I say one because that’s what’s missing. The sign was purchased from a private owner for $60 off of FB Marketplace. The license tags were still in the box. If the bigger sign had “fell” out, the license plates would have fell out also.

Had a box of insulin coming NEXT DAY AIR from the VA that shipped on 07/08/19. Didn't receive until 07/10/19. Ice inside was very hot from the Arizona Sun and temp of 111. Inside truck must have been much hotter. Called UPS and got to an associate that couldn't speak or understand English. Our tax dollars are going to waste by using UPS.

UPS lost a $10,000 electrical panel, they didn't scan it at pickup so they said I have no case. One week later I shipped another panel to another customer and UPS called stating they have a package of mine missing the box, just the bubble wrapped item and a label. I said how is it possible to do something like that, she said "I dunno, they just give gave it to me." I told her that they lost another item the previous week and told her there is a $1000 reward for the item. I used to think Fedex was the worst, congratulations UPS.

I just received a delivery from UPS. I'm out in my backyard, my garage. What's open? UPS did not see me. Instead of putting the package on a table. That's right. Next to my door my back door. He decides to walk past that and just throw the package on the garage floor and walk away and I'm really pissed about it and I don't appreciate that and it was really stupid. If my garage door was closed where would he have put that package? In the middle of the ground? In the middle of the driveway? Since when packages aren't deliver at your front or side door? It was very rude and not good business.

Updated on 08/22/2019: This store and UPS corporate both clearly stated that if the box was picked up at the empty apartment where it was wrongly delivered and the apartment management refused delivery, they would pick up the box and send it on. To date seven weeks after they made those statements and were told the apartment was refusing delivery, the box is still waiting for UPS to pick it up. No one at the apartment complex can apparently take it to be shipped. Thus for all purposes the incompetence and deceit on the part of UPS has defrauded my son out of $500 worth of merchandise.

They didn't knock on door, store Won't give me my package. I always deal with some sort of issue with them. Sucks I didn't get to choose who delivered it. And I paid for express shipping.... Now I have to wait 2 more days.

Within the past two months, my regular driver, John, who was exceptional, left my route. Since then, I have been stuck with totally incompetent drivers. I live on an alley that is clearly marked with a street sign. The drivers go to the 2000 block of the street and cannot figure out to go to the other side of the cross street for the 2100 block. I wrote customer service, was told that the local service center was on the case, and the issue was corrected. Today, after the shipper resent the package, I received a notice that they could not find my address. Why?

We were expecting an International shipment to our offices in Mississauga, ON. I was aware of the customs I had to pay. I talked to their customer care and informed that I was ready with my payment card to pay at door and everything. The driver came and without talking to me took the parcel back to their dispatch center. I called customer care and they said it was some misunderstanding, they will put a note to clarify for next attempts. The driver did not show up at all and in online tracking I saw same note saying, "They were unable to collect funds." I talked to customer care again, paid my dues to remove the obstacle. Next day, exact same scenario repeated as final delivery attempt. I called customer care again. They were unable to locate the funds I paid two days ago for customs. They contacted their broker and clarified about my payment. Now they are just apologizing and saying they will try one more time to deliver.

They are awful. I was expecting a package on 7/5/19 and I had to sign for it. They came at 6:15 PM and I had to leave at 6:00. Had I known they were going to be there at that time, I could have changed my plans and received my package. Instead, they left me a "Sorry we missed you..." slip saying they would deliver my package on Saturday, 7/6. I waited the whole day for the package. I called for an update and all I got was "It will be delivered today". It is now 10:02 PM ET and I called UPS Customer Service. All I got was lip service. Finally she said that it was too late and what does she want me to do about it. How rude. UPS doesn't even have a tracking app to let you know where your package is or a window in which you should be expecting it. SO RUN - Use FedEx. At least they have their act together. UPS should get out of the delivery business and find something else to do.

Never on time. UPS is the only delivery service that I have ever experienced issues with, and I experience these issue each time they are utilized. If you order a package to be shipped to a location on a specific day and are not there to pick it up, rather than leave the package or have an option to leave the package at a door, the driver will instead leave a "Sorry we missed you..." note that says your package will be delivered at an alternate location.

Well UPS you have officially ruined my morning. I just recently moved to a condo which doesn’t have a package delivery locker and is gated so we cannot receive packages unless we’re home. With glee I discovered the UPS locker system and became really excited because I could now have packages delivered with my convenience. Well that’s what I thought. I went to pick up my package today and my address didn’t match the address on the package, no big deal, I’ll give them a call and it’ll all be handled.

Having loved UPS for decades, I let it slide the first time I paid ($3.50) online to reroute my package to their drop-off center and it was delivered to my house anyway. I was thinking I had done it late. NO, I hadn't! It happened again this week and I called to get a refund. Instead of a refund, I got a run around. Told to call 3 different numbers - spoke to different people all saying they'd call back in an hour - none did! Finally one representative genuinely cared but still no call back. Another was so rude - he lied to me then put me on hold with music and I finally had to hang up. The UPS I've known was never like this and it makes me a bit sad because they had been so great for so long. Don't know what happened in management but I can never trust them again and will have to find another delivery service. $7.00 loss lesson learned!

Simply terrible! Horrific system, terrible customer service, incompetent website - they are the whole package of uselessness! Apparently the previous owners of the house I own for over 5 years had a UPS account registered to that address and the genius system will not let me use it due to that fact - brilliant!

Have issues with home delivery to my address which is an upper flat in a 3-unit house. Over the past two years I have had my packages left at the lower flat even though the label is clearly indicated as #2 (upper flat). Even with contact with UPS via their website and email. Promised it would be fixed, nope every package after same result... Shame on UPS. I now have my "personal" packages delivered to my office. Have no issues with the USPS or FedEx with their deliveries to my residence.

Ok, let me go over this. We ordered off of Amazon and said it was coming through UPS. No problem we thought since it was ok most of the time. Amazon said it was supposed to be here at 6:00 PM and it still wasn't here. We checked to see where they were and they were pretty close. We would give them a little longer. 30 minutes later. Still, nothing. So, even longer. And, guess what, still not here. We were getting frustrated. Checked again at 8:00 PM. They were extremely close. It is over 8:00 PM (2 hours late) and they stopped at the house beside us a delivered it there. We got it from them and sure enough, it was ours. And, they completely passed us and stopped at another house and backed in. I take it was somebody they knew and they stopped for a quick visit. It might have been somebody new, but we wouldn't have expect them to deliver to the wrong address and be 2 hours late.

I want to start by saying this is the first poor review that I’ve ever given. I went to the UPS store to return a product in the exact boxes and condition they were shipped to me in and the lady at the counter all but told me I was lying In a roundabout way, customer service is horrible especially as It was my first time shipping with this company. In the end she did not accept the parcel and did not give me any explanation on why the parcel was shipped to me like that (something to do with the shipping stickers) in the first place, if it wouldn’t be accepted to ship back in the same manner. I will go with Purolator.

I use to live in the country. UPS always found us and delivered my packages promptly. Now we've moved to the city. It has street signs, streets, but UPS won't deliver my Amazon orders. They drop them at the post office and I'm stuck waiting an extra day. There is no way to request USPS delivery only from Amazon and UPS doesn't care if it's doing a crap job or not. All I want is my packages delivered when they say they will deliver them!

UPS failed to deliver on the original planned day, I waited in all day, no one arrived. I contacted them, they said it was an error their end despite saying it was out for delivery. They said it would arrive the next day before 12, nothing arrived. I called them again. They said it would now arrive the next day, it still didn't arrive. I spent hours on the phone with them, waited for call backs that didn't happen. Absolutely shocking. It finally arrived the after 4 days. Awful service and wasted a lot of my time.

I usually never write reviews but this is a special case. My experience was horrendous. I needed to write one and save some lucky souls from this atrocious delivery service. If only I could give negative stars to show how disappointed I am with UPS. Not only they delivered my pick up ticket late, they also had a lot of trouble giving my package. The people on the phone tried their best but can't do anything in the end.

Why is it that a package won’t ship on the weekend from y’all. But USPS can manage to receive a package on a Saturday and have it delivered on Monday. UPS gets package on Saturday. It sits there till Monday and then takes a week to get to the delivery location. Can’t believe people pay y’all to ship their stuff. I’m no longer using UPS. It’s USPS from now on.

My dad's meds from the VA were supposed to come today and needed a sig. I waited all day for the package. I later checked my email and UPS said no one was here. There was no note left saying they came by and I was here all day. It's Friday and he needs his meds from the VA before Monday. Just a cluster.

No ** point in getting expedited shipping if they're not going to deliver during open hours and are instead going to come back FOUR DAYS LATE. Absolutely trash service. Customer service redirects you to a foreigner you can't understand and tells you ** you already know instead of actually ** helping you.

The Batavia, NY UPS facility must be a training center for the learning challenged employees from other facilities. I keep calling and asking them to deliver my packages to my front door and they just ignore me and put them wherever they want to. My front door is clearly marked with my house number and has a door bell but the drivers keep leaving packages at an unused second floor porch and not knocking or letting me know that there is a package. I have to conclude that they are either incapable of following my delivery request or that they just do not give a **!

Working at UPS must be infinitely harder than brain surgery... At least that's the vibe I get every time I'm stuck waiting for them to actually do their jobs. It happens every time: I realize the shipper's going to screw me with UPS shipping, so I pay for expedited shipping because I know I'll never see my package if I don't. Tracking numbers show my orders sitting in a UPS warehouse for 2-4 days, presumably waiting on the employees there to stop twiddling their thumbs or huffing spray paint long enough to function as adults for a bit, which nullifies my two days every single time. Upon arrival there's no apology nor refund for the breach of contract that comes with delivering a package far later than what should have been guaranteed by the higher price. There is only disappointment with a company that's been around long enough to figure out how to do all of this right, yet still hasn't and likely never will.

UPS, I have to say that I am very disappointed with the customer service that you have set up in the Greater Toronto Area. I paid my brokerage and import fees online Friday morning so that my package could be delivered (as scheduled) that day. The package was not left at my door as the drivers typically don't like to leave parcels. They have before, so I'm not sure why this driver in particular didn't. I called UPS and explained my issue. The customer service agent told me to write my name on the back of the delivery notice and attach it to my door, showing that I hereby give the driver permission to leave the package on my doorstep. So I did. Sadly, you don't deliver on weekends in Ontario (not sure about the rest of Canada's regulations), so I am already waiting until Monday for my parcel. But I have faith that it will come. It doesn't.

I have been trying to get my package for days, they can't seem to fix the apartment number on the package. After 6 calls in two days they still can't fix the problem. And will not hold the package so I can pick it up. Beyond annoyed.

I am usually a big fan of UPS -- polite drivers, delivery on time and undamaged. Maybe that's because most of what I receive from UPS is not time critical. But on this day, I'm about to pull out my hair. As a small business, our single copier is critical to our business. Our copier provider sent a toner waste cartridge on Friday. (As you know, if the toner waste cartridge is full, no copies or printing can be done, no receiving faxes, etc.) Monday at noon, I still had no package. Sender said that their UPS tracking didn't give details about where package was. I went online to track package, and the system stopped tracking before "delivery" with no explanation about any problems.

I signed up for a UPS business account for shipping of raw materials for my business. The experience has been one disaster after another, all of the way to the invoicing of the shipment. Invoices are sent via paper and in my case, the invoice never arrived. When I went online, my balance was showing as current/$0.00 owed. Yet I received a paper bill for a late payment fee. I had to call 4 different departments and was on the phone with UPS for 1.5 hours and my issue still isn't resolved. When I asked to speak to a manager, I was told that each department had their own manager and that no one person had insight or oversight of the whole process. I am closing my account with UPS and will find another carrier who understands their business processes and offers customer service that actually results in a resolution. Terrible, terrible, terrible!!!!

We wanted to import a small package of 8 lbs from Germany to the US. UPS charged 100 USD for keeping our package of 8 lbs in a warehouse for 5 days because it was on hold for FDA release. All the documents and FDA numbers were provided together with the paperwork. They told me that it is no matter how big your package is. They charge 20 USD per day for 1 lb or for 80 lbs. They don't care. The value of the shipment was 100 USD but at the end it was more than double the price because UPS has these high additional costs. They want to take advantage of FDA and customs issues. This is definitely a no go! I am very unsatisfied with this service!

I ordered something from U.S.A. to be delivered in the UK. I payed $130 for delivery plus additional 102GBP for taxes and custom fees. That's not the issue here. The problem is that I called ahead to schedule a delivery and pay my taxes and we end up scheduling the delivery for next day in the morning. So I took off work for a few hours as I was waiting to receive my parcel.. I was ready the whole morning for someone to contact me. No email, no phone call, no ring bell nothing. Then I go online and I see that there was a failed attempt to deliver made. What?

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on Best Buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change.

UPS brokers services is useless. Most service representative can't speak English properly, so you can't understand what they are says. If you ask simple questions, like how long they hold a package before returning to sender, the answer is "I can't tell you that". If you ask them to look up package being held, but you don't have the package number (because their voicemail was left with such a heavy accent that you can't understand it), they say too bad.

I am a professional artist and I made the mistake of using UPS to ship a painting to a customer. I asked that it be packed carefully and the corners double wrapped, but they did not pack it properly and it arrived damaged. Despite the near $400 that I spent on insurance, they are now saying they need to inspect the packing materials in order for us to make a claim. I made the point that even had it been packaged properly, they clearly damaged it anyway in the shipping.

I left my notebook at a hotel. I purchased a label online from UPS then emailed the label to the hotel. They packaged my item and placed the label on the package. I had to pay a second fee to UPS so they would pick it up. They lost it immediately. It has been 3 months and they sent my refund to the hotel! This has been the worst experience - I filed the claim, I purchased the postage and yet they refund my money to the hotel. WOW. Never again will I use that service.

UPS is a great shipping service that is inexpensive and you are able to get your items on the designated delivery date. They will deliver to your designated location and even have a pick up location if you are not home.

Worst parcel "non" delivery I have experienced. The parcel failed 2 deliveries as the name of the charitable org I represent was also on the label even though I reported this. I eventually had to travel 20 miles to pick it up from the nearest depot!

I placed an order that was to be shipped via Two Day Air that was scheduled to arrive the Friday before Father's Day. The package did not arrive due to delay on the part of UPS. When I contacted them, they informed me that they could not deliver the package until Monday (after Father's Day) because I had not "scheduled a Saturday delivery". Since I paid for Two Day Air, there was no need for a Saturday delivery if they had delivered it on time. They have no interest in helping their customers with situations that were created by UPS incompetence. The customer service agent and the customer service supervisor I spoke to were both reading from the same script, which was basically to fault me for not scheduling a Saturday delivery for my package that was due to arrive prior to Saturday. Use anyone else for your shipping needs.

I took 3 letters in to be shipped. They were left on the counter with the 1/2 page shipping paper sitting on them. The fellow didn’t put them in an envelope saying that would be done later. I am so sorry that I didn’t insist they be placed in the shipping envelope while I stood there but we’ve done business with this company for years so I trusted them. My mistake. All 3 letters were lost!!! They were all going to different areas of the country so for all 3 to be lost is strange. I managed to get the automated voice to understand my shipping number ONE TIME ONLY but we finally got an investigation started. I thought!

Local UPS delivery drivers refuse to follow simple delivery instructions as provided on their own website. "UPS My Choice" provides instructions to deliver to my front door and also provides a code to open a gate on my driveway. I have been told by UPS that they will follow these instructions, but the drivers don't care. This is an ongoing problem. I tried talking to the driver supervisor at the local distribution center, but will never do that again. She was the rudest person I have ever encountered.... extremely unprofessional.

I wish you could give negative reviews. My 74y/o father was being scammed and sent money through UPS in a plain envelope from the bank stuffed with money. He brought it to UPS and told them it was picture frames. Now I say "he" did this, but really the scammers told him to. So UPS sent the packages. As soon as I found out I spent the weekend calling UPS 20+ times to stop the delivery of the packages. Tracking them with the code. It got to the point of when I called the service line and gave the tracking code the response I got was "We are aware this package is part of a fraud and should be sent back."

I ordered some stuff from Ecco Verde that is based in Austria delivering to Dublin. Getting really annoyed because UPS said they delivering on Monday. Waited all day Monday no phone call nothing. The excuse was they couldn't find my address. Don't believe that one bit. The first thing I did was Google my address and what do you know there it is exactly where I live. So really strange a courier company couldn't think of doing the same thing or even just giving me a call which all delivery services do. Really frustrated now Ecco Verde is emailing me saying there was no one home and a delivery card was left behind. **. No card left in my post box or any attempt to call or ring the buzzer. Ecco Verde then says, "We have no contact with UPS. You have to do it yourself," strange that because they've given you information. The wrong information but information nonetheless.

I ordered a sofa from Amazon then decided to return it so I generated a return shipping label and arranged for UPS to pick it up. I called Monday morning with the tracking # and asked the rep to tell me what day is it scheduled for pick up since I generated the return on a Sunday, the rep said it's schedule for pick up tomorrow (Tuesday 6/11). So I wasn't home all day on Monday (6/10) but returned home to find they left me a label and showed up!! I called and explained that I called and was given wrong information but they said they can't do anything and I have to drop off the sofa at a UPS location!!

I returned a Amazon package to UPS with $30 shoes in return package. The store was busy and a employee said I could just leave it on counter. She asked if I needed a receipt and because she looked so busy I said no. Package never showed up to Amazon and I had no receipt to prove that I dropped it off. Amazon was very understanding and I did get a return payment. But I did have some very anxious moments and also being mad at myself for not getting a receipt!!!! Never again will I do that!!!!

This company is the worse. It got so bad I paid for expensive cameras to have 24 hour surveillance around my home because UPS continuously lies over and over and over about my package being delivered. I even went to the extremes. I'M sitting in front of my house on the porch from 8am - 8pm. Had a whole set up. They still sent an email saying "delivery attempt failed" or they put "delivery successful". Not one UPS truck showed up! Not one! I reviewed my camera my neighbors' cameras. It was my cell phone which is extremely expensive. I went down to a UPS officer to show them/Give them my footage. They didn't care or want it. They opened up an investigation and closed it within 3 days with no information. I spoke to a supervisor and they just reopened the investigation again. Then as soon as I hung up, literally 10 minutes later, I got a new email saying the investigation was closed again.

I made a purchase & it was being delivered by UPS & I must say that I am dissatisfied with the service! The package was scheduled to be delivered in two days, which would show the importance of its contents, & on the day of delivery UPS decided that they were not going to deliver my package & sent it to a UPS pickup location. And according to them I agreed to it (I DID NOT). Anyway the worse part of the situation is that after calling them to find out what was happening, I was told that the package was left at a facility that was 1 hour away from where I lived & I had to go there to pick my package up - which I decided I was not going to do because they were paid for delivery to my home!

The delivery time for products is not beneficial for a day time worker. I have received notes from an expected delivery that says, “You were not home.” Then had to go to home office to pick up package. They are better to deliver the package to the store.

I have waited at home all day because UPS site shows out for delivery. I call them at 5:15 p.m. and they tell me it could be as late as 8-9 p.m. for delivery. 1st by end of day REALLY 8-9 p.m. after I have already been waiting for 10 hours. Guess what UPS if you are not here by 8 p.m. you can send my package back to the shipper and I will get my money back. I do not give a crap and I will get my 400.00 refund. I always avoid UPS and this kind of crap is why. SHOW UP AT SOMEONE'S HOME 8-9 P.M. very unprofessional.

I recently shipped a custom PC to a client. Upon delivery, the PC was destroyed. The parcel looked to be ran over by a trailer. The GPU was destroyed, the main board was broken clean off of the case and the CPU was crushed. The case was broken and bent out of shape despite having been double boxed by a UPS Store. I have decided to never use UPS for any future shipping. Out of the kindness of my heart, I have decided to refund my client the full cost of this PC, $5750.00 to which UPS has decided to do nothing.

The driver never attempt to pick up the package, because we are here all day long and he didn't ring the doorbell. He just left the label because there is a big 50lb+ package that he does not want to carry. All he did was dropping the attempt label and left in 10 seconds. We purchase the service that was never rendered! This is a scam!

I called UPS Customer Service (888) 742-5877 on Monday June 3, 2019 approximately 12:00 p.m./noon and spoke with representative "Selena" (my phone records can validate) concerning a delivery in transit to me associated with an EBAY purchase, that the seller had made 2 mistakes in my address and was not responding to my contact attempts for corrections to be made, so I decided to do so myself. "Selena" proceeded to tell me my package was "undeliverable" since there was more than 1 change which was all I was allowed to change. I explained that 1 change could suffice and that the second was just an extra precaution of my just wanting a phone number included with the address to avoid any issues with delivery but if the 1 actual error needed change was made the delivery should be successful.

I ordered a treadmill. The UPS guy said it was too heavy for him to bring to my door. Now I'm wondering what does that have to do with me. Why would a company take an order they refuse to deliver. Never seen such horrible customer service. I will never use them if I have a choice. This guy took my treadmill back, didn't even try to get it to my door. But knocked on it to tell me it was too heavy.

I have had issues before with UPS on delivering packages that require a signature. Here is another example. Last Friday received a notice of delivery for Saturday. But the package had had not been shipped by the shipping company per a notice from this company on Saturday. On Saturday, UPS retracted their delivery notice but without an update on when I would get it. Last night, Tuesday, I get a notice my package will be delivered Wednesday between 1 and 5 pm. Then at 10:30 am on Wed. I get an update the package will be delivered between 10:30 and 2:30 pm.

UPS left me a notice that they attempted a delivery, but I was not home, so it would be at the access point around the corner. I went there and they told me the package wasn't there. I contacted customer service and they told me the package would be delivered to the access point, the following day. I asked that they just deliver it to my address the next day, and signed for it to be left at my residence on their online system.

My son ordered some tires from a company on Amazon who, unfortunately, uses UPS for delivery. They required a signature for the tires, but could not provide a specific day or time frame when they would be there for delivery. My son has a job, so he missed the UPS driver. They did not allow for the package to be left with a signature, and instead delivered it to a UPS Access Point location. Since my son is a truck driver and is rarely home, I called to insure that the tires were delivered, so I could pick them up for him. After getting the run around from the website (which told me they were not there), I got someone who barely spoke English who confirmed that the tires had been delivered to the access point location.

We used UPS to ship our medical device and they literally threw the device off the truck and smashed the glass and lost two legs and refused to refund our costs. This is irresponsible and this company is severely unethical.

Like every other person in America I've used UPS multiple times when needing to ship something. Also have had many items shipped to me by UPS at the customer's request. Their estimated window of delivery time is always inaccurate. Starts by reporting one day. That day comes and goes no package. They report again there's been a delay or just a new delivery day. Then gives you a four hour window that is also never correct. Today I was told between 11 and 3:30. It's currently 4:30 and now says by end of the day. I won't hold my breath.

Customer service is ridiculous. I have a shipment coming from Amazon and I asked UPS to redirect it and they won't do it! Once my payment was late and they blocked my account and wanted by bank information and wait several days before clearing my account.

My wife and I get a lot of stuff from delivered from Amazon and other companies since we live in a Rural area. Our drivers in our area are always polite, friendly and extremely helpful. Kudos to Mark ** in Sinclair, Wyoming. Please keep up the great work!

Package was never out for delivery, but somehow they were unable to deliver, wrong address or something they said, contacted then straight away, confirmed the address. Said, "Yes that's the one we have." Said, "We cannot redeliver since courier already left the area...." So how they have wrong address, package was not even tried for delivery and they already left the area....

Apparently since I was not home on Friday 5/31, UPS delivered to an Access Point at 1:19 PM that same day, in which I received an email stating proof of delivery and initials of the manager there signing off on my package. I go to pick up the package 6/1 around 11AM and he informed me it wasn’t there. Why would it not be there when he signed off on receiving it and I get an email stating I have 7 days to pick it up. I call the store around 430PM to see if they have found it or received it and he informed me no. I filed an investigation this morning on 6/3 with UPS and let the sender know, they are in contact with UPS as well.

Almost every UPS delivery I receive is damaged. The package is torn open and looks like it went through a war zone. I don’t have that problem with FedEx and USPS. Whenever I order a product in the future I’ll verify the shipping carrier and if it’s UPS it won’t be ordered.

Whatever happened to good customer service? My daughter is receiving necessary medications that she has shipped to my home since I telecommute for work and am therefore available for the necessary signature. The driver, however, refuses to ring the doorbell for delivery. If the intent of your services are only to deliver to your local office where recipients must go to pick up their packages, then you should make that clear as the service being paid for includes delivery TO THE DOOR! This is an unacceptable practice. My doorbell works as does knocking and I have 3 dogs that will alert me when you’re here so I can sign for the package. Leaving a note to make it look like you tried to deliver the package is just a lie. Please do your job.

I bought two shoes from the same company on the same day. I called UPS to change my delivery from my house to the ** facility. Package 1 fine, package 2 they couldn't change. Then to add insult to injury, I had someone babysit my house waiting for the package. Delivery time 8:30 to 3:30. At 2 pm they noticed me that the package is delayed because they sent it to the wrong location. What can I do to report these issue better because it seems that this company does what it wants to its customers.

UPS attempted to deliver my signature required package to somewhere other than my house. I had taken off for the day so I that I could sign and would not be able to take off again so that I could sign. When confronted concerning their mistake, they refused to do anything to remedy their mistake. If the company you are buying something with uses UPS, I would recommend trying to find the item through a company that uses Fedex or USPS.

Day 2...Package was sent still nothing. I was given a tracking number, but here I sit with no clue where my package is. This is not acceptable. I have seen so many concerns and posts regarding it could take up to 4-5 days for the label to be created. I'm sorry, I live in the 21st century....let's get on it UPS. This has been beyond frustrating. You would think that when they hand someone a tracking number the label (ability to track it) would also be created. For all I know Al-Qaeda has my package and is planning to use it in a propaganda video! Gah!

My delivery driver is absolutely the best. He just recently start delivering to our area as far as I know. He delivers after hours and delivers to the door. Absolutely fantastic. He is definitely not lazy and works very hard and very courteous. I really appreciate him.

I ordered a Peavey Windsor guitar amp a week ago, and arrived to me today. For those who do not know, Tube amps come in multiple components. One such component is the transformer, which converts the wall power into power the amp can use. These transformers are big and bulky, and usually make up most of the weight of the amp. Somewhere along the line, they managed to SNAP OFF THE TRANSFORMER'S HOUSING. No, they didn't snap the screws that held the housing in place, they snapped the transformer housing, so it was hanging loose, inside the amp, from its wires.

I paid for package protection to the delivery address in a foreign country. I also paid insurance for the value of the package as it was not cheap to purchase the items I was sending. Not only did UPS fail to deliver my package, they are now holding it in another country and attempting to extort me for money in order to ship it back to my address after making excuses as to why it cannot be delivered to the address that they charged me nearly 300 dollars to send. I am out 500 dollars so far, and they are trying to extort me for more. Use another mail service if you need to ship to foreign countries.

I'm currently online with UPS. While there is 'no information' it is clear that I'm being lied to. We chose an expensive service because it is my passport. I'm flying tomorrow out of the country. UPS promised to have it to me today. The tracking information still says it should be here 5 hours ago but it seems my package never left Pennsylvania. Not that the operator actually knows this. Sure. If I don't have my passport I can't fly and lose thousands. And UPS responds cavalierly by giving no real answers and some script about how they get that this is a problem and yadayada.

Before I begin I was trying to give no stars, but the lowest you can give is one star. My recommendation DO NOT USE UPS-- poor service, unaccountable, irresponsible and poor customer service. I will give only two examples: I mailed a box from a New York City Store on the Upper West Side, a box of Christmas gifts to my granddaughters in Atlanta. As I kept tracking it, it didn't arrive. I called customer service and was told it was out for delivery (this showed on the tracking for 5-6 days). When the package finally arrived days before Christmas the box was soaking wet, had been opened, gifts removed, other gifts put back damaged and the box re-taped and left on my son's doorstep without an explanation.

Where to begin. I live in Fort Lauderdale, Florida zip code 33304. Since April 11th I started receiving weekly packages every Friday from a home meal kit service. Every Friday since April 11th I have been dealing with an incompetent driver(s). The instructions clearly state to leave box in front of my door. The box has been left outside the complex, under the mailboxes, and on top of the mailboxes. After multiple complaints I was told to create a UPS My Choice account and to provide the same instructions on the box to the driver. This Friday the box was again not left at my door.

I am so flippin' sick of trying to wade through UPS's awful robot call center... time and time again. Just getting to a CSR is ridiculous. They repeatedly fail to deliver packages. I live in a secluded, rural area - no one is stealing them, unless it's a daytime possum. I receive a "delivered" notification, but as always, nothing is there. Then I get to go through their lengthy "investigation" period, in which I always have to have a new package sent out. Thus, what was supposed to be 2-day delivery? Yeah, more like two weeks. C'mon UPS get it together. Carrier pigeon would be more practical. If I could request USPS, I would every time. F-

UPS fails after multiple uses. There is virtually no American customer service, if you get one it is after 30 min. of recorded prompts. They simply do not care about customers. I highly recommend you use FedEx.

Another delivery service left a 65lb package at my door 2 hrs earlier than scheduled. A UPS man across the street came to this senior citizen's help lifting it for me. I will only use UPS from now on. Wonderful young man!

UPS drivers have always been very courteous, until I had a delivery delivered to the wrong address. I called UPS and to my knowledge it has never been found. Since then, instead of bringing my deliveries to my door, it is literally thrown in my carport. The other day it was a very big box I had to wrestle into my house. I feel they can do better. I did not lose the shipment, UPS did, so why am I paying the price for that.

So I'm looking outside my window expecting a delivery and this UPS man comes and puts this 150 pound box on the bottom of my stairs. Meanwhile they're supposed to put it in front of my door and he left it there and was yelling at someone outside and his dumb self didn't even ring my doorbell or knock on the door to alert me he was here. If I hadn't been looking out the window I would've never known I got a package. And keep in mind I'm a 17 year old girl waiting for her father's package to come and I struggled to get that box up my stairs to my front door. The box even almost fell on me because an idiot UPS driver didn't do his job right. Absolutely ridiculous.

They do everything they can to get you to not call. Once they get you on the phone they transfer you all around. I asked for billing to get a refund. They transferred me to 3 different customer service reps before allowing me to talk to billing. They are unprofessional on the phone and our business will no longer work with them.

I moved from one state to another and thought of using UPS service for shipping 2 of my boxes, one of which weighed around 77 LB and another weight 33 LB. I went to the UPS store and bought the cardboard box from them and they charged me $25 for one single box! Afterwards I booked for a pick-up from my home using their website but somehow I wasn't sent a confirmation email. Then I created a new label to try once more. It worked, I got the confirmation email as well but I couldn't cancel the previous one! I had to call the customer service multiple times to get the previous pick up and shipping labels voided. Too much hassle!!

First I want to say that the drivers are the BEST, friendly, professional, and hard working. Customer service on the other hand, not so much. I had to spend close to 6 minutes going around and around on a loop with their automated phone system. When I finally got to a rep and answered her question, which she acknowledged, she said she couldn't hear me and hung up. The live chat line was not much better. My delivery driver is great. UPS customer service and their automated system gave me a headache. I hope their management sees this.

Very disappointed in UPS...I was expecting a package for my business that was going to be used for a wedding & they delivered it to the wrong house & one of UPS employees came to investigate the claim & found that it had in fact been delivered to wrong address but when the lady called me for the claim all they wanted to do is call my shipper and credit them for the shipping & did not even offer to reimburse me for my package or what expense I lost for my business....I will not be using UPS anymore FedEx will get my business from now on & I will let me customers know what kind of business ups runs!!!! A very disappointed soon to be ex customer.

I ordered a bridal set ring from JCPenney May 12th 2019. On my confirmation ordered from JCPenney it said my ring was supposed to be delivered on May 21-23. On May 14th I got an email from JCPenney saying my ordered had been shipped. Updated tracking information will be available within 24 hours on the carrier's website. I waited for the Email to track my item but no further email was sent to me so I couldn’t track my item. May 16th, I got home from work around 5:30 and checked my email. There was an email from JCPenney that my item had been delivered. I asked my daughter (who was home all day) where my package is at. She said she didn’t see a package and there was KNOCK or NO DOORBELL RANG.

I went to pick up 3 packages from my local UPS access point and never got my packages. This is the second time the store owner simply ignored me even when he wasn't doing anything else. Several days ago I went to pick up 2 packages and the store owner said it wasn't his job, then walked around the counter and stood at the front door of his store and ignored me. I waited 15 minutes and luckily his son showed up and took care of me in 30 seconds.

In my area UPS has convenient locations and the nearest store has improved services markedly. Rarely do I have to stand in line and the service personnel seem friendlier, more expedient and more knowledgeable. I suspect UPS has provided some training!

Charging brokerage fees on a box on a percentage basis of the value of what's in it is crooked. That box could contain a twenty fifty, 2 hundred, or $2500 item. If there are no more services required to clear the $25 item than the $2500 item, why charge more!?!? I will do everything in my power to avoid using these crooks again.

For the past week I had to deal with UPS incompetence twice. First time they decided my address was undeliverable to even though I have been receiving packages there for the past 2 years. Second, they said they left a package at the "side door" that I don't have. They said the package was delivered at a time when I was actually home and checking every 10 minutes for it. Total scam!!!! FedEx is so much better!

Sterling, Va, The worst experience of my life with UPS. Your drivers are incompetent. I send packages to Ashburn address frequently. They are always sent to wrong location or not received. This past experience your UPS drivers shoving a packing into a locker and they gave us the code to retrieve the package from the locker. The code would not open the locker. UPS basically said the case closed today& UPS acted like we don't have the code or don't know how to use it or we did in fact get box and not being honest. Whatever their problem is.

Our driver always parks his vehicle 150 feet from my front porch and this time asked if we have an ATV for him to bring them to the porch since the packages were heavy. I told him no so he said he would carry them but he dumped him on the ground by my steps. I asked him if he would at least put them on the porch so he picked him up off the ground and put them on the top step! One package was dropped twice as he was getting it out of the truck! This is the third incident with this driver!!!

Since 5/7/19 a notice was left on my door by the driver after one attempt to deliver my package. I went to the access point right away to collect my packages only to find out that the driver did not bring them. I called UPS immediately and asked for my packages to be re-delivered to my residence, I was told by customer service a request was being made. On 5/8/19 my package was not delivered, I again called customer service, another request was made and I was told my package would be delivered by Friday 5/10/19. I got home from work still no package.

I receive notices from UPS when a package is coming, which I did get an email on Friday before Mother's Day that a package was going to be delivered before end of day on Saturday. I knew it would be a mother's day gift from one of my two out of state sons. I did not receive the package on Saturday (we all know UPS does NOT work on Saturday). Now my live plant sat on a truck or warehouse for 2 extra days. If that isn't bad enough it wasn't even delivered until after 7pm. On a truck since 830 this morning in Florida.

I would give negative 5 stars if I could. Customer support has no idea what they are talking about and gives customers false information. One agent in specific could not even speak English and hung up on me, and never called me back. After their 5 "attempted delivery" in which I was patiently waiting at home and no delivery driver showed up, I'm driving & picking up the shipment myself tomorrow. I honestly feel scammed.

I have had UPS come to my address many times and every time I ship with them they can never get my package to me or leave my package across the street near the road where it could get damaged or stolen. I have not had any good shipments with them at all.

My package (for Mother's Day) was due to arrive today. It crossed the country without delay and status says is arrived at the San Pablo Hub at 5:09 PM yesterday. That is way more time than needed to move the package to West Sacramento, then Rancho Cordova for delivery to my UPS Store. At 10:00 PM, a one business day delay for severe weather was imposed. Weather in nearby Oakland was 57 degrees, skies less than 20% clouds, wind 9.9 mph and 0% chance of rain.

Of course I did not accept it, the driver deemed it "undeliverable due to damage" after the fact. Obviously UPS knew of the damage at the time they did it. Instead of admitting it and immediately reversing the shipment back to the sender they continued to ship it and deliver it to me in hopes that I would accept it and place the burden between myself and the sender. To add insult to injury, I was approached by a neighbor that I do not know inquiring if I received my piano. When I asked, "how do you know about that?" The answer was, "I asked the delivery guy what apartment it was going to and he told me your number".

This company is COMPLETE TRASH!!! They’ve shipped all customer service overseas to people that COMPREHEND English. It’s not acceptable that they can speak it but not COMPREHEND it. I was given a quote that I was told was being saved to my profile. I called back in and that quote was nowhere to be found. I was told that even if they listened to the call, they would not be able to honor the quote. This is NOT how you do business.

We live in a secure, high-rise apartment building and the office is open from Monday through Friday from 8:00 a.m. until noon. This building is forty years old and UPS drivers have managed to make deliveries all this time until recently. The driver has not been able to make it here before noon twice this week and if I hadn’t called them today the driver would probably return the shipment to the seller tomorrow. But I have to go pick it up from a UPS store to make sure I receive it. There are 180 apartments in this building and UPS is usually here every day and other residents are having trouble with deliveries too. When I talked to UPS there was no apology given. I tried to email them and couldn’t get very far because of their system. It’s very frustrating.

This was resolved.

It's truly unimaginable how awful this company is. I've been staying home from work for two days now to get a medicine delivery which they, apparently, delivered to the wrong address, accepting some other persons' signature for mine, and now can't find. They have no regard for business customers interests or the fragile lives of consumers who depend on a delivery service to get vital medication, valuable documents etc. If any industry is ready for disruption by the next generation of smarter minds who just won't put up with it it's this one. Dismantle this dinosaur. No delivery service is better than this kind of delivery service.

These people are lazy, not well organized. I was supposed to receive 2 packages and I paid for a fast shipping, they said that the address was wrong but it was not the case. They rescheduled the delivery for the next day and the next day they delivered only one package and rescheduled again the second package for the next day. I called them and they said I told them that I was going to pick up the package by myself! Something I have never said. I would I chose to pick up one and let them deliver the other one? It’s either I pick them both myself or they deliver both packages!

UPS can you PLEASE get your drivers to provide a higher level of service?! Just today I placed an Amazon return on my porch as I had numerous times previously (with a note clearly stating it was for UPS pickup), and happened to pull up at the same time the driver was dropping off other packages. Before I could get my THREE young children (ages 3 to 7) out of the car, the driver walks away WITHOUT taking the package and instead left the pickup label within SIX INCHES of the package he was to pick up.

I ordered from Macy’s and UPS sent an email that the package was delivered. When it was not there, I called Macy and they insisted that the package was delivered, so I cancel the order, only for the package to be delivered the following evening so they are also liars. Now on the 17th of April I ordered from Old Navy and never receive my package. I called Old Navy today 05/07 to be told that the package was delivered at my front door on 04/26. I was home all day and no package was delivered, and I still yet to receive that package. Thank God Old Navy refund me my money. I don’t know what’s going on with UPS but if I place an order and they tell that they are delivering my package, I certainly won’t place that order. They are very unreliable and dishonest, and there is no customer service rep to talk to either. Never using them anymore.

I called UPS last night to schedule a delivery for a different date. Customer service told me to go to their site to make the change and offered to walk me through the site. Their site didn't show the package so then the rep put a hold on my package and told me to call their technical support the following day. Now I find out that because they put a hold on the package it cannot be delivered at all and they told me to call the seller. The seller says that the only thing that they can do is to issue a refund once they get the package back. The package was for Mother's Day.

I have 2-day delivery. The receipt said the package would arrive between the 3rd and the 6th of May. It is now the 7th and they "think" it will arrive today by 8 pm. That would be great if it was 1965 and tracking numbers didn't exist. Apparently, if I had ordered 1 day shipping, they would be capable of providing a more specific time frame. That's poppycock since the same driver/truck delivers to the same area no matter the urgency with which I order.

May 6, 2019. I got timed off and waiting for the UPS driver to pick up my Amazon return. I was just sitting in my living room and put my window blinds open to see people outside. I saw the UPS truck and the driver walking away from my house, I immediately ran outside then called him out loud for many times and he just drove the car and left. I called Amazon customer service the guy was helpful and contact UPS if they can come back for me, when UNKNOWN number called me and told me UPS really doesn’t knock and I just have to leave items outside. Like seriously? Telling me “Yeah we don’t do that, we don’t knock” she’s not helpful at all. I called Amazon customer service again and charged me shipping fee to send the driver to pick up my item again, guess what? This time they knock and wait for me to open the door. BECAUSE I PAID FOR IT. I told the driver I was calling you and you just left. What a trick!

I filed 4 complaints earlier this year because the driver was entering my home. Without permission. Now the driver last 3 deliveries is not delivering. Driver is changing the delivery to say I'm requesting to hold for pick up instead of delivering to my front porch. Today's package was out for delivery all day then at 553 pm he took it back to the location saying I wanted it that way. I have screenshots.

These guys are unbelievable. Avoid this company if you need something sent expeditiously. I sent a package to the Philippines that had an address that was a little off, so they couldn't deliver it. You would think that they would contact me to get a correct address, but they didn't. When I tracked the package because it was late, it said it was sitting in a warehouse for a couple of days. So I called the store from where it was sent and they could only give me the number for the international part of the company.

Shipped a time sensitive document to an Insurance company in Des Moines, IA. They delivered to a completely different address in the next town over-Urbandale. Had to get my client to sign the official document a second time. They sent it to the wrong address AGAIN... though this time in Des Moines-So they are getting closer. Both airbills had the correct address. And both went to the wrong address and they cannot tell me yet, WHO they delivered the envelopes to at those addresses. Did I mention the document is time sensitive?! Nightmare!!

I have tried several times to get the contact information of a manager and or a local person I can talk to about problems with our service. I get told that someone will call me within an hour, or within a day and no one does. This has happened 5 times in the past 45 days. When I have a truck not show up for our normal pickups for customer, I have NO ONE to reach out to get them here. Then I have overnight packages sitting on my DOCK and angry customers. The customer service I have in these cases NOT received is appalling.

I ordered some shoes from Kohl's (which I work at) and they came in today 5/2/19. The bag was sitting out in the rain (note we do have a little overhang at the door) and ripped in several spots and the box was beaten and looked like they gave no care. I know Kohl's only goes through UPS (and if we get a bad box for shoes we replace it with our own) so it was their handling. On top of that (not today because I came home to the package) most the drivers here never knock or ring the doorbell to notify me. I usually hear them talking whether on their phone or to coworkers by radio. They are fast but wow the care they put into delivering is just poor.

Holy cow...I don't know how UPS stays in business. Where I live the UPS store and the United States Post Service are on opposite sides of the parking lot. UPS charges 85.00 for a 1 pound package with 2 day service. USPS ONLY charges 16.00 for the same exact service. Why would I want to spend 400% more for the exact same service. How does UPS stay in business when they charge 400% more than the USPS???? I think I am going to go back to the UPS Store with a sign stating people can save up too 400% if they just go to the end of the parking lot. UPS...you are nothing but a complete rip off. In addition, at the Post Office they can actually answer questions. At the UPS store all the employees could do is refer me to their website. So, with UPS you get higher prices (400%) and the employees who have so little training all they know is how to open their hands and take your money... James ** Esq. (Retired).

This is the worst delivery company ever!!!! They just keep on botching the simple deliveries.. I've had it! Tired of dealing with such an inept company!!! I could go on and on and on if I described all of the different problems I've had with UPS!!!

I have an ongoing issue with (not all) but some of the drivers from UPS. On the most part some do well but on the other hand, I often get a package delivered and the driver does not quite make it in the building to deliver the package. In turn and what makes him really dumb is he/she will leave the package outside the building on the side walk where hundreds of people pass by and packages have been stolen.

A package worth a lot of money was shipped a week ago and UPS has constantly said it is coming each day and as I wait for it they change it to arriving tomorrow. It is tragic how ignorant a company could be towards their customers' time. Will never use again for as long as I live.

Sent a box of health snacks to my son in Evanston (60201-2920). Purchased on Amazon from a third party merchant (lady-grocer). Paid on 4/4/19. UPS shipping label generated 4/8. Promised delivery in 1 week (4/14) which is ridiculously slow (even the USPS is faster). As I write this it is now 4/27 (over 3 weeks) and all UPS says is that they cannot locate my package despite having giving them the tracking #.

This is the third package in a row that my package has either been delayed. It is supposed to be 2 day delivery from Amazon, but with this lousy company they make me wait an entire week before I get the packages. Also customer service is just a copy/paste affair pretending they even care about the mishaps.

On 4/25/19 I was waiting for a package to be delivered. Around 2:15 pm I watched from my porch the UPS truck pull up to the corner of my block, turn his truck off, sit for about 1 minute, turned his truck on and pull off. At 2:20 pm I get a message saying delivery attempted. I called UPS for them to say they cannot do a second attempt. I told them there was no first attempt. UPS drivers are the laziest carriers I've ever seen. The beauty about the story is I have it all on video via the security camera on my porch that I will be sending to the media. Apparently this is a thing UPS drivers do to shorten their day and supervisors are aware of it. Well I'm not letting it slide because I want answers.

UPS FAILED to deliver samples at guaranteed time for an important sales meeting for my start-up. Having paid a premium for guaranteed delivery, I didn't even get a refund as they said it was the result of an "emergency". Actually, they changed the reason 3 times when asked! They say it's an "emergency" to be cleared from living up to their own T&Cs. I WILL NEVER, EVER USE UPS AGAIN. UNDER NO CIRCUMSTANCES. NONE. Total cowboys and totally unwilling to take responsibility for their own mistakes.

I had an issue with a package with UPS, where they lost my package. I had paid extra to UPS, so that they could send the package to my house as opposed to me picking it up at a local UPS SurePost. It turns out that when they lose a package when you purchase ground shipping from UPS, they can't refund you your money - even though they lost your package in the first place.

I truly believe this is the worst carrier that someone can use in USA! While having snack I see the driver leaving with the truck, only left the note not bothering to knock or ring the bell, 2 additional attempts were made in morning hours instead of between 3 pm and 7 pm as my tracking was saying and after 3rd attempt UPS just returned the package to the sender without giving me option to pick it up!

The last 3 times we had them deliver us packages, they got damaged in transit. They are horrible to deal with and they will not honor their insurance policy. Thankfully the last time we were refunded by the seller instead. I will never use or recommend their service again. Ever.

I was instructed to call UPS via an automated recording regarding a customs charge Amazon has already collected. Over 1 hour on hold to pay them a broker fee of $20 on a $100 order. Why does UPS think their time is more important than mine? If you want to be a horribly cheap company, offer a call back option so every one of your poor customers doesn't have to sit for over an hour for you to save a few bucks. Amazon, please stop using UPS.

I have noticed that my UPS deliveries are being made by the Post Office. I pay for UPS to delivery, but I get USPS service. I called UPS for an explanation and received a total BS answer. If I pay for a service I expect it. Why pay for UPS when I get it by mail. It's a rip off and a scam. It's cheaper just to use the post office. Forget UPS. I never agreed for UPS to use an alternative means of delivery they just decide for you. Total scam.

I purchased an item weighing more than 140 lbs from Costco and wanted to return it. Costco send a pickup authorization along with the USP tracking number and informed me that the package would be picked up from my house in 1-2 business days. No UPS truck showed up at my house next day. I then called the UPS customer service and told them that I will not be at home after 3 PM and requested them to send the driver before 3 PM on 04/18/19. The driver didn't show up by 3 PM. I came home at 4:50 PM and saw the driver leaving at that time. He left a note on front of my door about the pickup attempt for that day.

Horrible service, never to use again. They charged me extra for overnight, and the package stayed at the facility for 2 days. And when I spoke with the manager, he said he forgot to ship it. Ended up going back again, took my package, and went to FedEx.

On 4/9/19 I went online and requested a UPS pickup of a 55in TV to be shipped from NY to FL. Upon putting in the weight (80lbs) and size (69x39x8 in) of the box I was charged $121.57. I used my PayPal to pay for the shipment. I person came with a hand truck/trolley to pick up the package. On 4/14/19 my PayPal account was charged and additional $1333.83 for the package. The bill that was sent to me included incorrect weight and incorrect measurements.

I waited for a 43 inch TV from Best Buy to be delivered to our apartment in Braintree MA and they sent it to the wrong house and it was refused and sent back to Best Buy instead of being held for 2 days at a UPS shipping facility, which is what they used to do... When I called UPS I reached someone who could barely speak English and obviously they were not in the US, they sounded like the Taliban in Afghanistan.

UPS tracking stated package would be delivered between 12:30 and 4:30 PM on Friday. Driver arrives at 5:41 when we are out to dinner. Driver leaves message that package needs signature. I check tracking again and am advised that next delivery will be between 3:00 and 7:30 PM on following Monday. Driver shows up on Saturday morning at 11:42 AM and leaves second notice because we are away. Tracking notes second delivery attempt and repeats the 3:00 to 7:30 Monday delivery time. Customers would be better off if UPS' tracking system did not attempt to advise of delivery time unless they confirm same with driver. Otherwise UPS does a disservice to its customers./

I’m a 66 year old man who has been legally disabled since 1990. I’ve discovered UPS (United Parcel Service) is willing to collect money (shipping charges) yet haphazardly abandons responsibility when delivering packages to residential properties on a gravel road at speeds in excess of two times the posted limit. As a result, the road must be repaired often and ultimately repaved.

They leave packages on the door and will not even ring the doorbell to inform you that the package is at the door. I like the fast tracking upload that give you something to go on since they don't ring the doorbell.

UPS has been in the delivery business much longer than most companies but it seems like it has changed with the times, they don't give you many delivery options and will have to lose out on the entire day waiting for your package.

Larry is our regular delivery driver here in Leander TX, at Apple Springs Family Dentistry. We have wanted to write Larry a review for quite some time, and just recently asked him how we go about doing so. Let's just start off with Larry's genuine personality and the positivity that he brings to the office every time he does a pick up/delivery. Larry is always moving at full speed no matter what the weather is here in Texas. Dr. ** looks forward to seeing Larry throughout the day knowing he is normally our delivery driver, except some Wednesdays when he is off. :) UPS is not a company that we thought we would begin to care about so much at a dental office, until Larry became our delivery guy. Thanks so much Larry for all you do for our practice!

I would never recommend UPS to anyone nor I will use UPS in future at all. They do not want to deliver the international package at all. They just want money and then they abandon the delivery. While address is physically present and can be found on Google as well they are saying address is incorrect even if the address is of one of the biggest company in the country. Very pathetic and horrible service. ** name in the name of courier company. They may be good in USA domestic service but zero in international service. If possible, I would like to give negative 5 star.

My tracking info said a package would be delivered by end of the day today. Then I see the UPS truck drive by. I track package again and now it says package could not be delivered due to extreme weather. I call their call center and get nothing but a runaround and was told there’s nothing they can do and to expect a call tomorrow.

Multiple time UPS has failed. I've had 3 expensive items claim to be delivered at front door that were never delivered. I have several video cameras to prove they never came to my property. Also they would have to enter a gate with 2 pitbulls in order to get to the front door. I've also had their hub change my mailing address without my knowledge, causing a 6 day delay in receiving an item that was to be a birthday gift. If I had a choice, UPS would never be allowed to handle my deliveries. I'm tired of their lies (claiming packages were left at front door) and laziness to do their damn job.

I have ordered a large number of items from various sellers and when UPS is the service that will deliver my products I am usually sure it's in good hands. They very rarely have delays and when they do they notify me about them and keep me updated. My packages from them also always arrive in a good condition and I have never had any real issues with them.

My package was shipped on March 3, and arrived in my metro area on March 8. However, as of April 14 it has not been received. The website is extremely unhelpful, with no chat feature. The 'chat' they do offer is just an electronic chat that pulls from their knowledge base. The customer service agent made no attempt to look for my package, was confused and hard to understand, and was not helpful or professional. And now what I had ordered is on backorder. Very poor service across the board - FedEx and USPS have a better track record and have much better customer service. This experience reflects very poorly on the company that I ordered the product from, even though they had nothing to do with it. And people wonder why we all order from Amazon.

My recent experience explains why UPS shipping is slow. I ordered a book from Powell’s City of Books. I live in Portland, And Powell’s is in Portland. Powell’s turned the order over to UPS the next day. UPS then shipped the order to Fife, WA. where it sat before they shipped it back to Portland. They then turned it over to USPS for delivery. My other complaint is that UPS makes it impossible to register this complaint. Why are they so inefficient? I strongly suspect that their contracts do not allow a shipper to use other cheaper options. They are probably violating antitrust laws.

I paid for 2-day air delivery on April 10, 2019. My delivery was scheduled for Friday, April-12th (10:00AM). My delivery day was changed to Monday April 15th 5-days later. I could not change my delivery or pickup my package on Saturday and it was in my state near my delivery address. I am going to file a small claims court case for my shipping cost and court filing fees. I will NEVER use UPS again for my shipping needs. FedEx is much better and customer friendly. Don’t trust UPS for your shipping needs.

UPS destroyed my $3200 AIMS POWER power inverter. I have pictures of the before and after. After a month of calling, form filling, and getting the runaround I complained to the Attorney General's office. I then received a call from UPS corporate offices - they said they will approve the claim. I submitted the information for the cost of replacement. Then I get a phone call telling me they will only cover $100 of the cost of the damage. They admit the damage was caused by UPS but they won't pay for damage. If I take your car in my shop and fix it - then the engine blows up I am responsible for the damage. That is just good business.. Why can't one of the largest shipping companies on the planet do the right thing!!!! DO NOT SHIP ANYTHING UPS. USE anybody except UPS!

Multiple cases of deliveries being thrown over our gate, left on mailbox (in inclement weather, occasionally stolen and never recovered). Website is completely unusable - when I try to reroute to a local UPS store (via my UPS Choice enrollment) the app keeps trying to get me to sign up (and then won’t let me). Virtual assistant cannot answer the simplest of questions. Totally frustrated at the poor service UPS provides on all fronts.

They let the plants in the first package freeze to death. They used the 2nd as a football, and the 3rd had BIG holes, dents and creases in the cardboard. I have pictures and the boxes to prove it. Now they can't tell me where the replacement package is. Better to ship by mule, pony express, postal service or FedEx. And when the package shows up it gets left in the yard most of the time. I walk with 2 canes and delivery is to be to the door. If I get killed trying to get a heavy package up the steps, my family has been instructed to sue the pants off their CEO and UPS. Of course they dont care. They can afford it. Use anyone else available for your shipping. Dog sled would be better.

Two major problems with UPS in less than two weeks. First Problem. I sent out a package on a Monday and said it would arrive to its destination by Friday. It is now Wednesday and the package is lost. They told me it will take up to 8 additional days to find the package and deliver it to its rightful destination. The only explanation they could give me was that it was mishandled.

I have had two separate instances of reported lost items, one extremely late delivery, and a lost item resulting in an Amazon refund of purchase. I am not sure what is going on with their system but I am sure I am not the only person with this experience. In the first instance the company resent the item via FedEx. I received it in three days. Sorry UPS I will not make you my first choice in the future.

For so many times UPS never got up to my apartment on 3rd floor but keep sticking a sticker at the mailbox downstairs saying I have to pick up the packages. My building is open until 5 pm, they just don't want to go up? I work from home and at home all day just waiting for the package, my other USPS packages got delivered to my door today but never UPS, I never heard anyone coming or knocking but they said Delivery Attempted at 10 am? There has only been a couple times they actually came up here and gave me the packages. Just stop being lazy **.

For the last 14 months, the UPS driver assigned to our route has decided to delay our packages (at least a dozen of them) and on top of that to deliver them only to the UPS access point closest to us. I've made dozens of calls to their customer service and absolutely nothing has been done. They are either unable or unwilling to fix this problem regardless of the damage they are doing on a regular basis by delaying our deliveries. I've been told this driver is protected by the union and therefore there isn't much that can be done to him. He's therefore allowed to abuse his power and do as he pleases with our packages.

I've received packages from UPS for over a year at this address and now the "New" driver keeps saying that it's the wrong address and he can't deliver it. The regular driver has been here quite often as I tend to buy everything online. This is the second week in a row that this has happened. The 1st time the regular driver delivered it the next day and laughed his butt off about the other guy not being able to find the address. Their excuse? "Oh he's a new driver..." Well get rid of him because he sucks! One star ONLY because there is no lower.

The delivery person did not show up my door and UPS requested me to pick up at UPS store. I called UPS Call Center to re-deliver the package. UPS call center told me they will request the driver to re-deliver the package in the afternoon. I waited at home for the package, but no one show up at all. I called UPS again, UPS said my package will be delivered next day. At the 2nd day, I still did not see my package. I called UPS again. A supervisor responded my package will be delivered by end of the 3rd day.

I've had three packages shipped to me UPS. The first two were delivered at 9:30 pm. The third was lost. Yet over and over again I was reassured "all was well." The agents repeat the same standard lines and just tell you to "wait," it "will show up." People complain about USPS, but their service is exemplary compared to UPS.

I sold a piece of medical equipment to our customer here on Long Island, NY. The equipment was purchased from a company out of China, so they shipped the equipment to a brokerage company in FL. The company in FL, shipped the equipment to us via UPS Ground. When tracking the package, it was due for delivery by the end of the day Friday, 3/29/19. My company was in the middle of moving to a new office just one town over on that same day. I called to see if the package could be rerouted to the new location, and UPS said it could not be. So I told the person in customer service at UPS that there was a chance no one would be there that day to receive the package.

The date of delivery we get a message: receiver refused delivery. The Post Office, which was the receiver, did NOT refuse delivery, UPS had not even been there yet. UPS advised to have sender give alternate address, which was immediately done. UPS supervisors first assured package would be redelivered same day. Soon, we got a message advising it would be delivered a WEEK LATER! We spoke again to supervisors who guaranteed delivery next day. Late at night, an agent confirmed alternate address and next day delivery.

Today I learned that UPS acts as a middleman between USPS and Customer if the package has to be delivered to PO Box address. I know it's officially quoted that UPS holds no responsibility if a package is shipped through them to a PO Box address. The main concern now I see is if that so why would UPS loot money from people by surcharging for something that they won't be responsible? Why goes print shipping label through UPS? WHY do guys receive the package that should be shipped to PO Box?

The UPS delivery service is not good. When driver make first attempt and don't find you home they take to another location even if you requested next day delivery. They try to take the address of the package so they won't have to deliver again. You should call in and ask about the package.

I had issue with shipment and I wanted to come up with resolution. Instead of come up with any resolution they don't want to come up with anything. Then I told them I would not deal with UPS then they emailed me back saying, see below... "We respect your decision if you prefer to not use UPS on your future shipment." Sincerely, Blessa Customer Resolution Group. This is worst customer service I ever seen and I can tell they don't want your business...

I reached out after one week of my product not being delivered. They inform me that it was stolen/lost. Customer service was horrific. Did not answer any of my questions and transferred me FOUR different times to FOUR different people who said "How can I help?" Additionally, it was huge language barriers which caused the conversation to be redundant and not understood. The customer service rep could not understand me and I could not understand them. Needless to say, my product is lost/stolen, I have no money back and UPS did not do a thing.

March 14 2019, I ordered my birth certificate from vitalchek.com that sent me a receipt of my order as well as a tracking number for UPS. March 18, 2019 @ 3:00 pm my package was supposed to be delivered; however, UPS never showed to my address. I left the house briefly at 6 pm to pick up some dinner my bestie and I; therefore, no one was home at the time. Approximately between the hrs of 6:30 to 7 pm I called UPS to verify when my package will be delivered they informed me it was already delivered. I advised rep no one @ the residence signed for my birth certificate. They tell me today April 1 2019, someone signed Payton so I asked for a handwriting analysis for my bestie and myself; the rep stated the investigation is closed. This morning another rep said a driver will come out and an investigator will call. I am highly upset...I'm gonna call me a lawyer. This is to stressful and the anguish is too much. Identity thief is real UPS.

I began using UPS to ship packages for my business in the Fall of 2016. My new account manager, Hayden **, was helpful in getting my new account set up and always responsive when I had a question. However, he did lie to me about one thing: when my invoices needed to be paid. He just said that the UPS billing department would call me if I waited too long to pay them. I was switching over from FedEx where my invoices were billed monthly, and I always paid it immediately upon receipt. So that's what I was doing at UPS--paying it once a month. UPS sent me paper invoices for the first month, then discontinued sending them all together, so I wasn't even sure what I was being billed.

UPS is just a terrible company to use. They promised to deliver an important parcel within a generous four hour window. Not only they didn’t show up as promised on that day, but didn’t even have the common decency to notify me of any delays. I wasted all the time and beyond but to no avail. The following day, and as if nothing happened, they notified me that the parcel will be delivered three days later than originally scheduled and that I needed to wait for another four hours for their delivery. They are totally unreliable and unprofessional with no regard for their clients. I definitely will never use these people again nor recommend UPS to anyone else.

This company is the most unreliable courier service. Constant delays even when you express ship. If possible use FedEx or USPS if you want your package on time. I won't be using this company anymore if I have choice to choose an alternative courier.

Poor Service – Tracking No. **. Have received a parcel from USA through M/s. UPS Express Private Ltd. India on 30/3/19. Invoice value of parcel was 59.01 US $ i.e. INR Rs. 4,050.10 but UPS Express Private Ltd filed Bill of Entry with Customs department for 176.97 US $ with assessable value Rs. 12,387.0 and charged Customs duty Rs. 5,213/-. Due to mistake of Courier Company, higher Customs duty was charged on Assessable value of Rs. 12,387/- instead of Rs. 4050/- + freight. You are therefore, requested to refund the differential amount at the earliest.

Oh boy where I start? Simple: do not use them!!! I stayed all day long on the phone with them, scheduling a pick up, and then the driver arrived, 3 seconds, departed without taking my packages or waiting for me. I had to reschedule a pick up. I could not, had to depart the following day, so I decided to drop off my packages on the closest drop off location, so I did, one by one, 80 pounds, 5 packages. Good. The driver arrived, and said he would take only one package with that tracking number, departed leaving all my boxes there. We are on a Friday. The owner of the drop off business called me so stopped whatever I was doing, ran there and called the company back, to check what was wrong, they could not say but looked that maybe the packages would have been picked up by the day. Ok.

We ordered a package and we got it on time. So no problem there. However, the driver threw the box at our front door. This is absolutely ridiculous! It wasn’t a heavy box by any means. The driver scanned it, then flopped it right on our porch. And I was standing right there... Poor service and I’m glad I don’t ship anything via UPS. (Driver was in truck I59269, in Grandville Michigan.)

Worst shipping company ever!!!! I was home the whole day waiting for my packages and guess what the tracking said? Unable to deliver around 3:42, mind you I was home. I've had to call customer service about 5 times and have not received my package yet 2 days later. I'm still waiting. They are liars. The driver didn't even come to my apartment, now they have my package at a UPS office in Hialeah instead of dropping it off at my house. Currently on hold with customer service yet again. UPS is a joke!!!!

I ordered a product from Amazon in January, UPS email notification said it would be delivered on a particular day. Particular day arrived, UPS notification stated that my shipment was delivered, BUT... the item from Amazon never arrived, and it's now March. Two weeks ago, I went through the exact ordeal where I received confirmation of package arrived, but it's nowhere in site. I tried calling customer service (the worst!) and couldn't speak with a customer service rep w/ out my UPS tracking ID. Okay, that's fair. But when I gave my tracking number, a recording said that the U.S. Postal Service has it now and UPS is no longer involved, promptly said goodbye and hung up! What the heck!? UPS has really gone downhill. So disappointing that they don't care about their reputation. Final words of advice... DO NOT USE UPS! Drive if you must get it, or buy local.

On time and professional. When they say it will be there it will be there. Their tracking system is easy to use as well. When I had a missing package they got together with the store and a new product was on its way in just a couple of days. The drivers are always friendly and courteous.

Whatever you do DO NOT SHIP with UPS. I sent a package to a friend in Sweden and it was supposed to be signed for but it never was and it was not delivered. 40+ days later and they are still saying they are investigating what happened. No other company has such poor service. I hope to see my refund of 177.00 but I'm not sure. So do not ship with UPS... Call someone else. Save yourself the hassle.

The driver has lied 3 times about delivery... yet the company keeps him and does nothing. Took 8 days to find out what I already knew, he had not delivered package and yet lied and said he did... and scanned it delivered!!!

When you buy something online or shipping your belongings to another home either way if it's multiple items big and small to one item with my experience UPS is always the slowest company to go with. When I order two things online from the same state but one with USPS and the other with UPS. I waited till that following Monday. USPS delivery first, UPS followed behind them two weeks later. Very disappointed. Dont use them for anything. If I could rate negative would definitely.

Shipped my deceased mother's precious gifts given to her back to myself in Arizona after her death. Delicate items of wood and glass packed properly and in front of the store employee. UPS was known as the shipper and to date, accepted the claim, stated the damaged box and items did not need to be investigated. And then done nothing. On hold as the UPS employee, after many former attempts, agreed to call Arrow Ace in Owatonna to discuss the claim. A measly $100 claim here. After a long pause, I was told I have to establish "value" of the 3 items claimed to get paid. And give supporting documents. On older items my parents possessed for years? Not acceptable. UPS and Arrow Ace Hardware is a screw job. Don't ship there.

For a month I have been trying to get UPS to deliver on the date when I will be at my condo. Four times they sent the wrong date, two times they delivered it on the wrong date. I am still trying to get them to get it right.

We are moving and ordered a mattress. We received an email stating the package is out for delivery, since around 12pm. No delivery window or information at all, just that. Unlike, FedEx where a window of time is actually provided or USPS which does the same thing. We wait all day, call customer service 3 times and still, out for delivery. Finally, it is 8:30 PM and we call UPS customer service once again, only to get the same answer, out for delivery. At which point we asked for a manager, only to find out our package was never even loaded on the truck and will not be delivered until the next day. If they remember to load it onto the truck. 2 days in a row and the package has failed to make it to my home after wasted days and time... UPS needs new management and customer satisfaction and package handling training to ensure things actually happen as expected. Unbelievable and unacceptable business practices.

I have ordered an item from Amazon and it had shipped through UPS. My item was lost and so the seller had sent out a replacement and shipped through UPS once again. It's been about a month now to get my item and yet UPS is asleep and had misplaced my replacement and had caused another delay. I really don't get UPS, who once was great at delivery and now crap. They must have some dumb new people working for them, making their ratings go down very quickly. I'm very unhappy with UPS and will not have another item delivered by them until they get there heads back on straight.

I supposedly had a package delivered this past Friday. Nothing ever arrived but shows as delivered by the tracking number. Called UPS was told they would contact local dispatcher who would contact driver and call me back within an hour. Nothing. Called back Saturday. Was told driver had already left premises and would call on Monday. Well it's Monday and heard nothing.

I was expecting a parcel on March 22, 2019. It was coming from the US and the sender paid for 2-day delivery (sent it on March 20). I watched the tracking online and saw it was in my area by 9 am on March 22. Imagine my surprise to see online at 5 pm that "an attempt was made to deliver at 4:58 pm". I was home the entire time and no UPS truck came to the house! I called the 1-800# and was advised the driver "must have gone to the wrong address". Then I get a call from the depot in my area and was advised the parcel is missing the COD paperwork and so the driver never bothered to try and deliver and will come on March 25.

They took a package of mine to Charlotte, NC from California. It arrived badly damaged. They gave me the option of having someone pick it up to inspect the damage, or I could drop it off at their center. Ever since, I get two conflicting status reports, one saying they cannot retrieve the package for inspection, so they are denying my claim, or that it was returned to California (true) due to it being refused in Charlotte (not true). Now they have charged me for return freight to California. MY local driver said he saw it on their dock, asked his manager if he really should re-deliver the mess to me, and his manager said no. So, they are denying my claim for damages, have charged for for shipping two ways, and I get a different answer as to what's going on from every person I speak with at UPS.

Just received an update that the UPS driver attempted to deliver my package and that I wasn't available. Bold-Face LIAR! I rearranged my entire schedule to be home today waiting for this important delivery. I also have a delivery preference signed that if I'm not home that packages should be left at my front door. This IDIOT NEVER even came into my neighborhood or knocked on my door. Lazy POS... Worst company ever. I called support immediately after the update and I noticed they were now planning to leave pkg at a UPS store for me to pick up. This is unacceptable - to cause me to have to miss time at work for this due to their incompetence! Get it together or get out of the business! Support claims they have no way to get in touch with the driver that has my package. To be a logistics company, why the heck can't they track and route pkgs? Get out of the Delivery Business!

Worst of worst... They can't even knock on your door... Hardly receive my package when they are the courier... I just wish I can give them zero star. Always lost my package using them. They are so reckless.

The worst shipping company I've dealt with. An absolute disaster if you live in NYC. The drivers hardly ever leave the packages when no signature is required because it "isn't safe." All my other packages from USPS get to my address just fine. I've never had an issue with postal service. 90% of my packages from UPS, however, are not delivered. It takes days of delays to finally get my packages. They lost packages before, resulting in a 2 week late package. The customer service department never has any answers and just transfers you around back and forth. It feels like talking to a brick wall. Despite repeated negative experiences, UPS makes no efforts to make things right with consumers. The worst delivery service on the market. If I could avoid having to use UPS, I would literally never use their services again.

Amazon please create your own shipping system included planes, trucks, delivery vans so you can put these immorals out of business. Ups Close your doors.

"After 5 hours of complain and panic...due to the tracking number of 1 of my packages stated that the item has already been delivered at my door. I went through their vague website to file my claim so I just called the customer service to make it easier but NO he led me back to their website. A neighbor with a baby on her side waist carried my humongous packages that has been wrongly delivered at her doorstep. HEY UPS! MY LARGE FONT HOUSE # IS PLACED IN FRONT CLEARLY FOR YOU TO SEE! The package indicated a correct address so there’s no excuse for you to deliver it to the wrong door!!!"

We are a business and have used FedEx ground for some 20 years. In Jan. 2017 we switched over to UPS ground as they offered us better discount incentives than FedEx. The drivers, the pickups, and overall initial shipping was great. As the weeks progressed we would get invoiced weekly due in 15 days. We would mail a check 3-4 days before due BUT, you let them get it 1 day late and your hit with a late fee PLUS interest.

I have never been as disgusted with a shipper as I am UPS. A package was shipped from Omaha, NE yesterday for next day air delivery to Laramie, WY and their dock worker screwed it up so bad that the package is now sitting in Florence SC. This is causing excessive stress for my family as we wait on a package that should have arrived by noon today.

I ordered a gift for my boyfriend online. UPS delivered it to the wrong address the day before his birthday. They will not tell me the address they delivered it to so now I have to wait for them to recover the package which they still have not done and I have not heard from them. I am very disappointed in this company. I will never shop online from a company that uses UPS again. 100% negative review of service. Get it together UPS.

One of my packages was lost and I didn’t receive it with the others. I called them and they said it's not their problem and they don't care. They wouldn’t give me another number or anything and told me to call the supplier if I wanted it and hung up. I was super disappointed and upset with their service. Would not use again.

Soo slow delivery from AZ to Hawaii. Already 2 weeks and still in transit... Even from China to Hawaii it takes maximum 2 weeks... UPS from Arizona delivery 3-5 days. You guys beat everybody, and it always like this when UPS delivery. Newer more. I had deal with this guys 3 times and all 3 times where same... I lived in 11 countries, but Delivery like this see first time. Even China and Russia!!! Much better, newer had problem.

I have never dealt with worse customer service than I have with UPS. Absolutely zero ability to work with anyone's schedule. Facility in Pacific, WA, telling me that the customer service line has "lied to me" when told I could pick up my package at 4. The facility also told me my package would be delivered from 4 to 7. No one should have to take a whole day off work to assure they get their package. Huge lack of communication that should not be acceptable in any business.

We had a package to deliver, measuring 32 x 17 x 4 inches. Grant it that it’s an unusual size, but they said they would customize a box for it. Their “customizing” the box was to take an extra large box to fit the package and then fill in the remaining space with lots of smaller boxes and bubble wraps. What was originally 30 pounds ended up weighing 36 pounds. We not only had to pay for the extra weight but also the packing service and boxes (the boxes were not new but recycled with previous shipping labels on it).

If I could give them a negative rating I would!!! I am sitting here in tears from frustration. This company is the worst! I had to overnight my car keys to my boyfriend so he could use the car to drive up from SD to the Bay for a 10 am delivery, it cost $110. A simple task, you'd think? Nope. The keys didn't show up. My boyfriend and I are on a farm with no house. So he waited outside all day in the rain for the truck to come so he could sign for the package. We kept calling and calling asking about updates and finally were told they'd be there by 8 pm. Nothing at 8 pm and we are both pissed. We call (we had to force someone to transfer us to their shipping center) and they say they were lost, maybe put on the wrong truck - why couldn't they have found out earlier in the day it didn't make it onto the right truck?