United Parcel Service - UPS Reviews

NEVER use UPS if a signature is required. UPS drivers are bad about running up and putting a tag on the door, without even ringing the doorbell. UPS doesn't care, and doesn't even give you a way to report it. I've had multiple bad experience with them in Wylie and Colleyville TX.

This is a recurring problem and is the straw that has broken the camel's back. I received a notification a package was delivered to my address at 10:32 am - it WAS NOT. I am at home & have video coverage of property and have line of sight to the street and front door. Attempts to report the problem online fail as UPS website states STILL OUT FOR DELIVERY?! How - when then notified me it was delivered. The further irony - UPS delivered a package from the SAME SOURCE to the SAME ADDRESS yesterday at almost the same time of day.

If you live in Canada, don't use UPS!!! I bought my item using UPS Standard shipping from locations in Canada to locations in Canada (which was supposed to take 1-2 days) but 4 days later my package still hasn't arrived. And it says: An emergency situation or severe weather condition has delayed delivery.. Which is a complete lie as the weather is fine and there was no accidents, I don't know if the driver straight out lied or the management lied, this is unacceptable. Never using UPS Canada again.

The package s needed to ship was 14x40x3 inches deep. The agent said it would cost 66.80 to package item, already had bubble wrap around the outside, wow! I will not use UPS ever again! My opinion is this is a ripoff, consumers are not dummies all the time. I worked for a dealership and shipped packages daily. Seems that they try to take advantage of people! Never again!

The delivery guys put "receiver not available" without attempting for delivery. Calling the customer care is of no use. My family is at home waiting for delivery of the product. The UPS guys do not call through intercom nor put a door tag, and just put a status "receiver not available".

They do everything to NOT pick up the item and just leave "pick up" attempt slip so you drive to the office and do the job yourself. Drivers don't even try to do their work. Customer service is completely unhelpful, they just lie "we will escalate the issue, someone will pick up the item tonight". AND NOBODY comes. Nobody. They just tell you this to get rid off your call. Scam company.

I shipped a package 2day air, it was lost almost right after leaving our facility. When I tracked it there was no movement for over a day, when I called UPS and explained to customer services they immediately put me over to someone else and they just said file a claim your package is lost. I am like What??? So I did. We had a friend who worked for UPS go hunt our package down and it was sitting, pushed off to the side, tore apart. It then sat another day as the address label was gone. UPS never called us to say the package was found tore apart sitting in the corner. Today I called to get a refund and the guy said it was delivered. What do you want. I said I paid for 2nd day air and it was delivered a week later. Damaged. He said call billing, I call billing and they say because it is a large package it is not eligible for a refund.... What? Just a run around. **.

I shipped a box to Boston in April and it is now the end of September and there is still no sign of the box or any reimbursement whatsoever. I have called customer service at least half a dozen times and I still can’t get an answer as to where my shipment ended up and no response from UPS about reimbursement. For the first couple of months they kept telling me it was too soon to conduct an investigation. After several months they said they would start an investigation but I never heard back from them. When I called again they said they would start another investigation, still haven’t received any response. I am now out $13 in shipping and the value of the item shipped was several hundred dollars.

September 16th I sent a very important UPS next day letter to my customer at ** US Hwy 41 North. The driver mistook US Hwy as "South" HWY 41 and wrote not deliverable, wrong address. UPS would not redeliver the letter. The customer after lengthy attempts had to settle for picking the letter up early the following morning instead of waiting for another "delivery". UPS agent Anna ** told me that because my customer chose to pick up the letter the following day instead of waiting I must pay the full invoice. Their driver made the mistake, their station manager would not fix it and we get the bill.

Absolutely horrible and frustrating. Traveled to Europe to visit family with my boyfriend. Originally only went for couple of weeks. I do wear clear plastic aligners for my teeth to correct my smile, which I do have to change every week. We decided to extend our trip, so we asked our friend to ship us the extra couple of plastic aligners so I can stay on track with the medical plan. He shipped it on 12. September, paid $163!!!! For the package to be delivered. GUARANTEED by the 17th, which is the whole week for a delivery, very plenty of time.

UPS is trash and have been trash for years. The service is terrible, the departments aren't streamlined to effectively solve customers' problems, and their people are unscrupulous. A package was sent to me on 9/18/19. Our area was hit with a tropical depression that inundated the entire city. The heavy rains caused major flooding in and around the city. However, by yesterday (9/20/19) the waters had mostly receded.

Last October, a UPS driver came to our house to deliver a package when my husband and I weren’t home. Instead of staying on our driveway and backing out, he tried to turn the truck around in our yard and drive out forward. Being end of October in the Catskills, NY, we had experienced a lot of rain and the yard was wet. The driver rutted up the side of our yard and got his truck stuck, which is how we found him when we returned home. He told us he would be fired if the company found out he got the truck stuck, so my husband helped tow him out and we didn’t report it even though we had to clean up the portion of our yard that he ruined.

Offshore helpline, cannot understand their English. So many lies about the location of my parcel, no tracking system. Only lies. No helpline, never delivered my product on time. 4 days now trying to arrange a delivery, 4 days I must stay home from work and lose wages. Huge mistake using this UPS for shipment. Never again. Lies and poor service.

My package sat in my town for 4 days and was delivered on the 5th day. I called twice, was told I could not go pick it up and since they changed the delivery date Amazon couldn't do anything until that date and they did deliver it. Then they held 2 more packages for an extra day. They make sure you can't get to anyone that could do something. I am so mad and all I would like to do is speak to someone who cares and might get some answers for me.

I shipped a box from New York to Atlanta, almost a week and half ago. It has still not reached destination and has been going round and round. They damaged the box while shipping, which I was notified. I have been talking to them for a week now and everyone tells me a different thing. Yesterday and today morning, they assured me that the package will get to me in Atlanta. When I saw the tracking it seemed like it was going back to New York so I called again and the person I talked to told me that it is going to New York. I have already moved to Atlanta and will have to arrange for box to get back to Atlanta from New York. UPS has not being responsible with the way they are handling the package and having charged me for the shipment. Pathetic.

Listen, 1. I was given false information as to where my package was and 2. I was told I would be charged to change pick locations or for re-delivery because of someone else’s mistake or false claims. Time and time again I have issues with your delivery department. It keeps happening to me and others, either we don’t get our package, something got lost or sent to the wrong location. Please help me understand why you give your customers such a hard time!?? I’m paying YOU to give me my stuff. Not make my life harder than it already is. I run a business and you’re affecting not just my own life but my business. Whether you care or not isn’t the point. People go out of their way to do their job correctly so why can’t you???? We’re getting so tired of this nonsense....

To put it in brief form, I ordered a product in June, 2019. A week later that product had been left on my porch, for delivery. Fast forward to 9/13/2019, when a Ms. Kayla ** from UPS Small Package Customs Brokerage called me and said that the company had sent the package “prepaid”, which, in UPS lingo makes me responsible for all government charges associated with importing the product. Therefore, UPS had my name on the invoice. If I failed to pay the $52.56 that was owed within five days, the matter would be handed to a collection agency. Despite the fact that I never signed anything, or engaged UPS in any way, she considered it my debt, To despite my protestations, and refusal to pay. She didn’t care what was legal or right, she wanted the money, and would do whatever was necessary to get it.

Lies are standard operating procedure. Packages may or may not be delivered at the discretion of drivers. My packaged was scheduled to be delivered at a residential address however the driver updated my account saying it could not be delivered because the business was closed. Someone was here all day and a delivery was never attempted. Anyone who lies so blatantly should never be trusted. The lies lead me to believe that behind the lies there is criminal intent.

Tracking indicates that my item is arriving by the end of the day. We waited till 8pm. Suddenly it was re-scheduled for future delivery. Contacted support, but they cannot give me any additional information and they will just relay my issue to the receiving UPS facility. Was then contacted me the next day stating that they can't find my package in their system. And they would call me back in 30 mins to try and locate the items.

I often order things online especially on Amazon and Costco. Usually these two companies use UPS as their shipping carrier for my area. I recently placed an order from Amazon and the scheduled delivery date was 10, September. On 10, September UPS sent me a notification says the delivery date has been rescheduled to 11 September by 9 pm. On September 5:54 pm I received an email from UPS said my package was delivered. But actually I was at home at that time and didn't see any UPS's truck stopped by my house and there was no any package found. So I called the UPS customer service to ask about it but was told that I had to contact Amazon to deal with this issue.

Have been shipping with this company for years and every time I ship a longer item it's a problem with me getting my package delivered to my address always so problem with this company is either the address wrong or the name wrong. But I notice if a ship a smaller item from the account account same company no problem. Like seriously. I work very hard for my money. If you gonna charge me for a complete and stop half way no good. God know this the last time am shipping with this company.

I got an email saying my package was delivered but it wasn’t and not only that, they gave my package to someone not at my address and not my name but then when I try to tell them they did something wrong it said my package was still in transit. I made sure I typed in everything right and, shocker, this was their fault. I’ve talked to completely random people who’ve had the same experience. This company really doesn’t care about your packages and now I truly understand why people prefer to use FedEx or literally any other delivery service other than UPS.

U.P.S regularly doesn't keep its promise to deliver on the date given, changing their minds at the last minute and telling me that: No, my package will be here in two days... when my girlfriend has already taken today off to help get a heavy package up the stairs. I think that UPS needs to keep their promise to deliver when they say they will. I hate them with every fiber of my being, to be honest, and would give them no stars if that were possible.

I dropped my package with non-recoverable documents at their drop box at 10615 Perrin Beitel in San Antonio, TX. They either did not pick it up or did not scan it. Their customer service refused to launch an investigation and the process is over 6 months. This was time sensitive information resulting in a $4000 financial loss To me. UPS has lost my trust and business.

I placed an order from Amazon on Thursday, 5 September 2019 that was guaranteed delivery on Friday, 6 September 2019 before 9 p.m. It was received at Phoenix UPS on Thursday, but did not arrive at the Mesa UPS that is only 35 miles away until 30 hours later on 6 September 2019 at 4:04 p.m. At this point there were 5 hours left to deliver before the deadline to a location 5.8 miles away. I was expecting this to arrive so I could do some testing on it this weekend before ordering the remaining devices. I’m not sure how this deadline was missed, but would have thought it would have been delivered on Saturday, 7 September 2019. It was not and now has an expected delivery of 9 September 2019, 3 days late. You will find the related tracking information below.

They have 5 day business week, you miss your package you wait till Monday and have to drive out to get it. They're the slowest shipper. No proper updates, and offer an 11 hour window. Amazon allows me to see my driver live, and at least the USPS store is open on Saturdays.

UPS practices social injustice! I believe that due to the fact that I reside in a certain zip code UPS delivers packages at the drivers convenience. I and my neighbors continue to receive false attempt deliveries. It's been three days that I've received false deliveries and I've made 2 calls to customers service only to wait again another day. Now I have to buy uniforms for my child a 2nd time because of UPS unreliable drivers. UPS IS THE WORST!!

Almost never reliable. I will be sitting at home waiting for a package and get a notification that there was a delivery attempt even though no one actually tried to deliver. This is especially true of heavier items, which I get delivered because they are things I can't manage on my own in the first place. Very recently had a particularly terrible experience with them but there aren't enough characters allowed in this review.

They were suppose to come and pick up a box and they never showed up! He said she said, NO I don't think so. I put my box out the day they were suppose to come which was on 9/7/19 and I put it out at 5am and didn't take it back into the house until 9pm. It had a return label and I also had a note on my front door. I never got anything from them saying they were here, they should have left a note!! Well, I am sorry I don't lie and I don't cheat or steal!!!! Then I called and William called somebody to call me, she called and all I got were excuses. Then they wanted to charge me for them picking it up again, because they didn't do it the first time. I won't use them again for anything. This has happened to me before and I never complained, now I am!

I am residing in Schaumburg, Illinois. For last 2 years, there is problem with UPS deliveries in my area. I order online very often, mostly from Amazon. I gave instructions to Amazon that I do want "No signature needed delivery", and I want Amazon to endorse to delivery company to leave my package by my doors if no answer. Most of my parcels come with that note on the slip. Driver of UPS does not leave my package, instead, sometimes he leaves slip stating that my package will be available at UPS's drop off place.

Seriously ** up drivers. They play games with their deliveries. Who has time to deal with anyone who’s out to frustrate you? What a joke. The door was open. I was waiting. All I got was a sticker on the door. He must have tiptoed to the door mousy quiet then sneaked away. Ha ha. What a ** pervert.

Lazy driver doesn't bother knocking on a business door, even though there are cars out front and screen door is open (inside door must be kept locked due to equipment). Takes a frustrating amount of time to get a live person on the phone; only to speak to one who could care less about decent customer service. We have notified all our vendors to never ship via UPS to us. We have never had an issue with FEDEX, so that is our shipping/receiving company now.

UPS is the pits. Every time I order anything when it shows who the shipper is when UPS comes up I cringe late more often than not and again as I am writing this I am also waiting for a package that is like most times late. We used to get our payroll delivered by UPS. Finally had enough. Tired of telling the crew that their checks didn’t show up AGAIN. We switched to FEDEX. They were never late after that but unfortunately I can’t control who the shipper is. Just sick and tired of the excuses. It can’t be the drive whenever I see her in the neighborhood. She is driving like a idiot but enough said. Bottom line they suck.

I sent my son a package of food because he is in the police academy and has limited supply of snacks etc. UPS lost it and now they are making me jump through hoops to file the claim. The package weighed 19 pounds and was all food. I didn't keep the receipt, why would I? It's food that was being sent out the next day by a company that I thought was competent to do their job and deliver my package. If you plan on calling customer service you better hire an interpreter and prepare to spend 10 minutes pushing buttons before you get to speak to a human. Then they will transfer you 5 times and each person will ask you the same questions. I have never had to deal with their customer service and I never will again after this nightmare.

I got an email saying I had a package coming today and it would be delivered between 12 and 4 pm. It is after 4 and I did the follow my package and saw the delivery truck all around my area but no delivery, when I called they tried to tell me it could be as late as 8pm or later. When I told them my message they gave me the runaround, saying they would tell the area what my complaint is. So I have been sitting around for hours and have gotten nothing done while I wait for a package I don't even know about. I would not recommend UPS for anything right now. I am stuck home and can't even go grocery shopping or anything because of their lousy service driver. If he can't deliver on the time they should not give us a time for delivery. Calling does no good, they basically just tell you to wait. I hope I never get anything from UPS again. They said that an adult had to sign. It is the only reason I am here or I would have left a long time ago.

For the 2nd time in the past few weeks I never received my package that I needed for my upcoming vacation. UPS has the worst service I’ve ever seen. Driver claims he delivered my package. I have a ring doorbell. Nobody on my porch at all today. Service sucks.

I have a son with disabilities. He has NEEDED supplies delivered EVERY MONTH and has FOR YEARS. Suddenly, over a year ago, my packages started “being held”. No attempt to deliver, no notifications that they were even holding it. Then, sending them back to the sender. It got to the point that I have to call the sender to verify delivery EVERY DAY to know when I needed to go pick up my packages. I have worked with UPS, with management, with supervisors to no avail. NOW, I ordered something my son NEEDED and not only was there an attempt to deliver it, it was returned to the sender THE SAME DAY UPS put it on their truck. I’m currently on hold waiting for a supervisor now, but this is crap! I can’t believe that I have to fight UPS for MY KID'S LIFE SAVING MEDICAL EQUIPMENT.

I ordered two small packages through Amazon and UPS refused to deliver it to my apartment. So I changed the address to an Amazon locker across from my work and the driver didn’t even drive to the locker before saying it was full. I tried again the next day and the driver again said it was full, likely without going again. In defeat, I just requested that my two packages be left at the hub where I can pick them up. Well, the driver dropped one off at the hub but the other is somehow going to be delivered 4 days from now? This is blatant harassment against the customer. How is this level of customer service tolerated? I sincerely hope Amazon tanks this horrible organization. I’ll make sure UPS is never an option I use again.

Very poor service! The three-day service does not include weekend and it means three business days, which they do not specify before you make the payment. If your shipment falls on weekend, it will not be delivered until next business day. Do not use three-day service as it is almost the same service as UPS ground. Paying much more money and still get the package as ground service. This is UPS.

UPS deliver a 3-day international delivery after 10 days. And lost part of the order. But even more upsetting were the number of hours that I spent trying to resolve the issue: UPS reps are courteous, but different locations and department seem to have different information - they have poor communication with each other. I ordered a large soccer goal via 3 day shipping for our town on August 9. When the package was delivered there was a customs fee that UPS asked to to pay. We had already paid it over the phone that morning and the driver said he could not find record of the payment and would not give us the packages. UPS phone rep admitted that the driver should have had the info and apologized for the error. UPS promised to deliver the next day, but didn't. Again UPS apologized and said there was a problem at the warehouse in Eatontown. UPS then failed to deliver the package for another 4 days! 3 day shipping was now taking around 12 days!

So I delivered a package about a month ago through UPS. On the day the package arrives, the person I’m delivering it to notifies me that he didn’t get it and there’s a damage reported on the tracker. On the tracker, it said UPS was supposed to notify me and they never did. So I head on over to UPS to tell them about the package and that I never got notified, etc. They told me not to worry, and that it should be here in like 3 business days. 3 business days passed, and I never got a call from them. Went in there in again and basically they told me the same story. I’ve been going in there twice a week, and always the same story.

I had a package that was supposed to be delivered. I kept finding the paper on my door but no one was knocking or ringing the bell because two out of three times I was HOME! and I have a DOG! That did not even bark, I guess the drivers were too rushed. SO then they told me I would need to drive 45 minutes to get the package! I spoke to a supervisor and she said she was so sorry and that it would be delivered Tuesday. Then I got a call saying Monday. I told them I couldn't be here Monday. So then I get an email that says package will be here between 1045am and 245pm estimated delivery.

I just had a package from Office Depot, turn up missing. It has the receiver's name on it but our receiver did not sign for it and he never signs anything UPS. Your driver is signing the name. Our maintenance department had nine boxes signed for that were not delivered till the next day. I have lost 3 shoes for crews packages that I saw the driver pick up, yet UPS has no record of them. 3 brand work boots turn up missing all priced over $100.00 a pair. ** is the tracking number showing delivered. This was an electronic accessory for my computer. This year alone I have had to pay over five hundred dollars for items that were misplaced or stolen. Since I spent many hours talking to UPS about the work boots I was told they searched for them and did not have them, I must conclude they are being stolen. I am going to instruct all my vendors not to ship to me by UPS. I do hope many more people follow my example.

I do not recommend using UPS for shipping. I will never use them again. As a mother, I frequently get things shipped to me for convenience- whether it’s online shopping or friends and family shipping items to us. My sister lives in America and we live in Canada, and normally she sends us items through our Amazon account and we’re always happy with the service. But this time she wanted to physically pick out Birthday presents and shipped them through UPS.

I do not believe they could offer worse service if they tried. I just spent two hours trying to locate my package first on the internet then with customer service then at the UPS center in our town. They lied to my face telling me things like they have no idea which driver delivers to my area, they could not find the supposed scanned info number or my address even though he stuck a note on my door at the address. He actually stuck the note beside the door bell which he did not ring...I was home all day. When they finally dug up the box in a trailer out back which contained a 1200.00 espresso machine it looked like they had played kick ball with it. It had been crushed on every corner and punctured 3 times. The UPS clerk blamed it on the box! Please save yourself the heartache use another service at least in Hickory NC.

I LOATHE UPS. Dealing with them is a nightmare. THE WORST carrier in the US, based on several horrible experiences I have had with them personally and based on Google reviews. ► A $10 can of spray paint ordered from Walmart was NOT delivered by UPS. I applied for a refund. ► I was hounded by UPS by phone accusing me of lying numerous times. Then about a week later, the driver showed up at 9:30 pm! pounding on the door and ringing the doorbell incessantly before I could reach it. He was hateful, accusing me of lying and telling me to make things right by getting in touch with Walmart to tell them I made a mistake about no delivery. ► I told him that I'm retired and home 24/7 and track packages so I'll know when they're due to arrive and can watch for them.

We have a regular account with UPS with weekly billing. We accidentally paid a bill through UPS Freight that should have been billed to the shipper. I have called several times to try to get a credit to our credit card, have posted disputes on the website, have been promised a supervisor is handling it. I've wasted many hours trying to deal with an invoice for $291.13! Now I'm wasting more time posting this review, so hopefully more people will read this and not use UPS in their businesses. I just received my 4th "promise" and am so frustrated. I stopped paying other invoices hoping someone who wants more than a payment of $291.13 will call me demanding payment. Maybe they will do something! I have direct input on the freight company we use in our company and will start the process of moving to another shipper. We currently spend about about $16,000/Year on shipping with UPS.

The package was shipped 8/22/2019 8:44pm from Carlisle, PA, to Honolulu. It arrived in Honolulu a day and a half later on the 24th, delivery is set for xxix. I called to see why it less than 2 days to get across the entire country as well as the ocean to Honolulu, yet it'll take 5 days to deliver from Honolulu to Honolulu?? Where is the logic in this shipping? I ordered from Target and have had good luck before but this is the second time and I'm incredibly disappointed that they're taking 5 days to deliver in my own City! I live in Honolulu and offered to pick it up but they said they had to arrange that and I couldn't pick it up for a couple more days either. So incredibly frustrating!

I paid for 10:30am delivery - arrived at 6:00pm and cost me a lot. I called customer service to complain and they blamed "weather". Weather was 72 and sunny! Now they won't offer a refund. Terrible support.

I ordered a pair of shoes online. I was supposed to get them today 08/24/19. I was waiting for it, I never left my house. I went to check the delivery status on my phone and they left a message stating that "I wasn’t available for delivery" when I was at my house all the time. They didn’t even tried to call me. I called them and they said that drivers can’t call the customers. USPS always call me if they don’t feel safe leaving my package at my door. I asked if they could deliver my package at a UPS store close to my house and the lady on the phone said I have to do it online otherwise they would have to charge me for doing it over the phone. Terrible service.

UPS delivered the pkg to the WRONG address, 1121 instead of 1221 (of my street). The driver came the first time same day to acknowledge his mistake, then the next day to inform me that The guy there, for some bizarre reason, handed it to HIS next door neighbor, two houses down from mine. I was just starting the agonizing process of going thru UPS-Robo-voice hell when a third neighbor knocked on my door to let me know where the pkg was because the driver had no idea what had become of it after first misdelivery recipient told him "it has been taken care of". Apparently it had been given to HIS next door neighbor. I had to go down the street to retrieve it.

UPS LOST my package. It was supposed to arrive on Wednesday and it never came. I called custoMer service and they put me in a chat room with robo-answers. After 1 hour of the chat robot I finally got to talk to an agent. He told me my package was lost and I needed to file for an investigation. I told him, "You lost it, you initiate the investigation." I finally got a supervisor on the phone whom I could barely hear and spoke broken English. He was rude and hung up on me. SHIP FEDEX, UPS IS PATHETIC.

I am giving 1 star for the fact that the customer service people I spoke with were polite. Otherwise I would rate it a zero. The My Choice option is a joke - you have to pay for delivery options which when you already pay for shipping is a bit ridiculous! My delivery time gave an estimate - I left work early to make sure I was there for it - got there for the time given on the site and I had the little sticker on my door that they had already come for the day. The customer service people were polite... That is the only thing I have good to say about this company.

I have had many instances recently where my packages are not being delivered and the reason for non-delivery is not truthful. I work from home and have several dogs who will alert me long before someone knocks on my door or rings my doorbell of a person approaching the house. Yet on many occasions I have had packages not delivered with the notice indicating no one was home. In fact, no one came to the house to deliver anything.

Yet another package "delayed by carrier" in Phoenix, Arizona. If not in Phoenix, it happens in other locations. It happens more often than it should. I purchased an Amazon item yesterday and it was supposed to arrive today. Nope!! UPS bungled it somehow. Again. We get lots of deliveries for my wife's business. The boxes are always, without fail filthy with a near black residue all over them. I assume from sliding around on the aluminum in the back of the truck while they're flying around town. What's more, I'd say about half the boxes we receive have some kind of damaged. From being crushed to torn open. Many times our driver said he had already put it in their system. I try not to use UPS if I can help it. I've emailed them several times with issues and if I get anything back at all it's a generic reply. Absolutely aggravating!

I received a package through UPS that looked like it was terribly neglected and abused. The box was ripped, puncture holes and dented in sides. Trying to talk to a human in customer service is extremely aggravating because there is too much automated crap to go through to get to that point. Then when you finally get one their intelligence level is so low you can tell they are reading from a script. They had absolutely no concern at all about what the package looked like and said it in their words as long as the product functioned. I see this as very disturbing. I would strongly recommend any needing to ship stuff if they need it somewhere in one piece use FedEx.

I have had so many parcels travel to out of the route areas in the United States with SurePost that I am now asking sellers if they use that method of shipping. If they do I merely buy from someone else. I currently have a very small package that has sat in a SurePost facility for three days. It is less than 150 miles from my house. Tomorrow it will be transferred to another SurePost facility that is 70 miles from my house. The next day it will be delivered to the US Post office that is five miles from my house and put in my PO Box. The company that I bought the product from didn't ship to PO Boxes. Had the item been shipped with the US Postal Service in the first place I would have received it 4 to 5 days sooner. The seller of the item is about 700 miles from my house. I recommend that customers do not buy from sellers that ship with SurePost.

UPS is a complete frustration to work with. I am tired of writing my complaints to no avail. They lost a package worth roughly $1000 and I truly believe it was stolen by an employee. They attempted to deliver my package ONCE and after that, it has disappeared of the face of the earth. I even BEGGED to pick my package up myself at an Access Point or Depot but they would not allow me to because my package was restricted by the shipper... funny that this didn’t benefit me at all... I signed up for Sms, phone and email notifications and was never notified of the driver coming on Monday - there is no real way to track your items. I believe this was intentionally done to swipe my package and force me to open a claim hoping for resolution.

UPS shipping is great until you have a problem and need to speak to a live person! I shipped a gift for my wife on August 5th. Delivery date should have been August 6th. As of August 14th, tracking shows still in transit. Three days in a row I filled out all the information on the claims form site. Each time when I reached the end and tried to submit, message said, page not available. Today, I actually reached a live person. Once I Told her I wanted to file a claim, I was transferred to a recorded message that had nothing to do with filing a claim. What a waste of time! My printing business ships 90% of our orders through UPS and almost never have a problem. But, when you do have a problem, Good Luck trying to speak with a live person!

First time shipping with UPS. KENY and LARRY were very helpful and fast. KENY actually had to out of his way to help one of the customer with a huge package he needed to ship. Larry was fast, informative and friendly.

I purchased a turntable and had it shipped by a competent and reputable store (The Turntable Shop in North Vancouver) which arrived on April 23rd, as soon as I saw the package you could tell that it had been dropped hard. The box did weigh 85 lbs but it also had heavy and fragile labels on every side. I took 32 pictures in all of the unboxing using a tape measure to show a minimum of 4"s and max of 6"s of packing all the way around and 6-10"s of packing between layers. UPS had it shipped to Moncton NB on May the 23rd (yes it took them a month to pick up) for inspection and immediately blamed the shipper and said that they were going to send it back to him. Apparently the labels mean nothing. Their automated machines can't read.

On August 8, 2019 at 10:20am, I was crossing in a parking lot at 1290 Hamner Ave. Norco, CA, when a UPS driver started coming down the lane. Instead of stopping for me, as I was halfway across already, he made me stop in the middle of the street because he kept driving. I confronted him, and he called me a **. I said he is supposed to stop for pedestrians and he replied, “only if they’re in a crosswalk”. Apparently he thinks he can run people over if they’re not in a crosswalk, even though I was in a parking lot and already halfway across the street. His truck number is ** and his license plate number is **. This is a terrible reflection on the company. I used to think UPS was a good company, but over the past few years I’ve had nothing but bad experiences with them, most notably, rude drivers.

You pay for "next day air" and your package still doesn't arrive 3 days later. Calling 1-800-ASK-UPS doesn't help either. All you hear is "we apologize" or "we understand your frustration". Maddening! Next day air means nothing except that they take your money.

They treat their package handlers/Unloaders like slaves! They expect you to work at a fast pace but pay low as hell. How is the pay still 14.25? On top of that we only get 3-4 hours of work meaning we receive a 200-301 paychecks not including the high taxes they take out plus union dues. I’d rather work for amazon and or Fedex because UPS is very cheap and extremely inconsistent! They’ll raise pay and reduce hours yet they’re a 103.18 Billion dollar company! Amazon treats their workers with respect and treat others how they should be treated. It’s mostly one race in the area I am in and I always feel singled out / mistreated. My manager doesn’t really do much about it. She goes along with it. I’m a young 19 year old and I have no idea what to do or where to turn. Can anyone give me advice please?

HONEST.... This is the worst delivery service ever. I will not buy anything that ships UPS... I love FEDEX and USPS but will only buy from companies that ship this way. I belong to USP but the drivers never listen to the directions you give them. So what is the use? FedEx and USPS keep up the great work!! The women in the CSR are horrible to deal with yet all the men are very kind and do a great job. If you get the local hub the girls give you a very hard time but the guys are great. I would work with men any day compared to women and I am not prejudiced. I think men just do this job better.

By leaving a package or parcel at someone's door address without ringing bell or even knocking is not only unsafe but poor business practice, opening the gates to theft and insurance claims, not to mention angry customers who were home at the time to receive such deliveries. How can such a large company have such poor ethics and policies baffles the mind.

They are very unprofessional. I waited all morning for my package. I happen to look at my email they sent. It said it was a, "Attempt made. We will re attempt Monday." Mind you it’s Saturday. I been sitting on the porch from this morning then been sitting by the window that’s been open on the first floor and the 3rd floor. No one never came. I don’t know if the driver was lazy, didn’t feel like dropping it off, rushing because it’s Saturday or if he left it at the facility or what but I called the company number. They had no direct numbers for the driver or the facility where my package was.

I bought boxes from UPS to ship my stuff to Cornell University, Ithaca from Boston. When the boxes arrived to Ithaca, one of them was not in the box I had packed it in--this was some beaten down box that wasn't a UPS labelled box. I opened the box, and all of my stuff was just shoved in there, whereas I had packed everything neatly. My hypothesis is that the original box was somehow damaged during shipping, and so they just shoved all my stuff in some other left over box. They never bothered to tell me why, even though I had provided contact information while paying for the shipping.

I ordered an 18 foot Sunsetter motorized awning that was to be delivered by UPS Freight. I signed onto the UPS website to get delivery information to my cell and email. The order listed my home phone for contact as well. I received the following text: "07/24/2019 10:33 A.M. San Leandro, CA, United States Arrangements for appointment attempted." I checked my answering machine, voice mail and email and came up with no contact whatsoever. I called customer service 2:00pm July 26 to inform them that no contact had been made for a delivery appointment. After apology, the agent promised to have someone from San Leandro contact me within the hour. That did not happen that day or the next, or at all.

If I could give them a negative I would. UPS OPENED my package and took two shorts out and reseal it with clear packing tape. It was shipped in the grey plastic so it was very noticeable. The the seal had been ripped open but let's start from the beginning. I have My Choice UPS. All package are to be left at my local store for pick up. Never had a problem until now...It's not a surprise as to why they didn't send it to the store for pick. It had been open. When the carrier scanned it he scanned it left a local UPS ready for pick. But really he delivered it to the front door. When I open the door I asked, "Why wasn't it delivered to the carrier state?" I may as well be asking the dirt on the ground. This is rude and disrespectful.

I had done a next day air return shipment of our Passport from Canada VFS through the UPS store, Colorado, USA. I waited for my package for two days thinking UPS might have loads of delivery to be taken care of but after many follow ups over phone - one of the supervisor (Mathew) from customer care helpline helped us in looking for the package and informed that the package has been misplaced so after this information we rushed to the UPS Customer center based in IVY street Commerce City. Further to our inquiry there we came to know that the package arrived on 07/23/2019 3:16 P.M. Commerce City, CO, United States and two days continuous arrival and destination scans were done on the package but it never went into the delivery van.

The service I received was horrible and the customer service agents are very rude. They have no respect or care for their customers or the product they deliver. They lied to me constantly about my package and I still haven’t received it. I will never use their service again or shop with anyone who uses their service. My kids were waiting for shoes to start school and although I purchased in a timely manner, it never arrived in time or at all. My child is disappointed and so am I. Waited for a manager or supervisor but even they lied and upheld the reps in their wrong.

I have for years used UPS for shipping and receiving for both personal and business and been satisfied up until about 90 days ago. I have instructions on My Choice account on deliveries. Current driver chosed not to follow the instructions. A package was stolen. I reported it, the driver came to my residence about my claim. I stated he did not follow the instructions provided. He claimed that the access point for delivery was not available. He kept spouting lies about the access point not being available.

Our company shipped an insured package from The UPS Store 610-a E Battlefield Springfield MO 65807. UPS packaged the product themselves. The package arrived at its destination severely damaged. It took UPS 12 weeks to inform us the insurance claim on the damaged product was resolved, and that our company would be reimbursed for the damaged product. After an additional two weeks of not receiving reimbursement or notice from UPS, they then inform our company that the issue is not resolved, and is instead still pending review. 15 weeks later, our issue is no closer to resolution than it was the day it was filed. UPS has never made any effort to contact our company regarding status updates, questions, etc. All information regarding status updates we have only been able to obtain via physically visiting the UPS Store.

Sent and paid for UPS Next Day Service. Package not delivered. Called and was told package delayed due to "delayed plane". I did not receive any notice that package was delayed. I requested a refund/change in pricing since it was not delivered as requested. I was told I needed to wait for it to be delivered and then call CS for an adjustment!! Unacceptable! Not sure why I need to request the adjustment when YOU KNOW you have not provided what we contracted for. The agent placed me in hold without asking and never returned to the call???? Meanwhile my medical device has not been delivered.

We are waiting for our package for 19 days already. No explanation. It's stuck in Oakland for 2 weeks already. Tracking search always saying--in transit. We already charged for product and shipping by COSTCO. We should use USPS.

Twice so far my packages have been delivered to the wrong house, the 1st time the people brought me the package since it's the next street over. The 2nd time the driver didn't even check to see if he was on the right street or the right people. And my package was sent back. Who knows when I see get my package now. This is all within the past 2 months. Last year twice I got their packages.

We've been living in the same house for a year now, and for a year now, without fail, UPS delivers all our packages not to our house (FedEx and even USPS for crying out loud have zero issues coming to the house, mind you, so it's clearly not impossible), but to a frickin barn at a frickin winery a mile away from where we actually live. We started just checking the barn on our way home from anywhere if we got a delivery notification, since UPS couldn't seem to figure out where we actually live. So eventually, fed up with the whole scenario, I call customer service. I get bounced around from person to person, and they all tell me the same thing: "Sorry, nothing we can do. Don't know why that's happening." I have an important package coming, so I call again with the tracking number handy.

UPS has lost 2 of my packages in as many months. The orders came from Amazon and made it into the UPS system. I could track it then it just stopped getting updates. Calling UPS they just apologize, I am sure that is all the operator can do. But just thinking if I have had 2 lost how many others have the same problem.

Driver lied about address delivered to, spent two hours tracking package down after waiting entire day. Horrible service, horrible customer service. I hope Amazon eliminates their business. Hopefully drones won't lie about where they deliver packages.

One star is the lowest I could give UPS here but If I could give no stars I would. Express Scripts shipped, and I paid extra for 2 day air, a prescription that I could not be without for more than one day. I allowed enough time, but UPS lost the shipment, did not notify me until we forced them to admit they lost it. UPS, after a week, is still looking for the shipment. Yes, Express Scripts credited me and resent but I will have to use another source to make sure I get it on time. I will never, ever again elect to use UPS if I have the option. They are horrible and their customer service is beyond horrible.

I received a package at my home for my daughter, who does not live here anymore. I called UPS for a quote. I gave them the tracking number, so they had the weight and dimensions. The cost was $14.60 and charged to my credit card. She told me the driver would be at my home before 10AM the next day and he would bring a label. He arrived at 5PM, with no label. He promised to bring a receipt the next day. Never saw him again. Then we receive a bill for $42.18. I called UPS and they explained that was the additional amount we owed, so in total over $64.00. The customer service rep deducted some of the cost but charged me $25.77, in total three times what I was quoted on the phone in the beginning. Poor quality of service by UPS employees; you have just lost a customer.

I had a business, retail package that was supposed to be delivered on Tuesday. It didn't show up. I called them on Wednesday and she promised it would be delivered on Thursday, surprise, surprise.... It didn't show up. I called on Friday and they said someone would call me within the hour, I waited three hours and called again. Finally, a manager called me back and promised it would be delivered on Saturday. Guess what? No package. Now they are saying Monday....Really? I had a customer waiting on something in that delivery. UPS is the worst. This is not the first time I have experienced horrible customer service.

I order frequently from Amazon. I dread when vendor using UPS for shipment. Package gets lost or late. Never happens with FedEx or USPS. My local delivery guy is great - it is UPS shipping that stinks.

I had items packaged today at a UPS store. But after packaging, the clerk scanned the package as being shipped, unbeknownst to me. Not knowing this, I called UPS and requested a pickup from my house, and paid the pickup charge. When I went to UPS and entered the tracking number of the label that was sent to me, it said "In transit." I never even shipped it....just scheduled it for a pickup. When I called UPS again, and said that I had scheduled for pickup, they knew absolutely nothing about the scheduled pickup, and all they could tell me was what was on the screen as "In transit."

Is there a zero stars option? Ordered a foam mattress, bed frame and sheets from Endy. Sheets arrive on time but driver tells me he won't deliver the mattress and frame because they exceed the weight limit (they're both about 40lbs lighter than the limit!). Funny how they made it all the way from another province but the driver can decide they're too heavy? After multiple calls to UPS, they promise to deliver the next day (as we can all just afford to stay home from work for days on end, can't we?). Stuck at home until 9pm and nothing. Tracking info still says "Out for delivery". Nobody at UPS can tell me anything other than to read back to me the useless "info" on the website. WTF is wrong with this company? Never ever again will I use UPS. If it's my only choice, I will just not order.

If I could give it a ZERO STAR RATING, I would! UPS was supposed to pick up my packages yesterday (Tues). No one did, but evidently the driver said he left labels, but that is a lie. I called twice Tues night & they said someone would come today. No one came. I will be calling again tomorrow. This is ridiculous & I don’t appreciate being lied to.

Best advice: ship with someone else. I shipped a package from Mpls. to Billings June 16th. Went online to check tracking. Stated "Out for Delivery". Was never delivered. It was thrown out. Thrown out. What! They claim it was leaking, and upon further investigation there was balsamic vinegar soaking the package, and everything needed to be thrown. Customer service actually told me the bottle broke leaving glass in the package so they had to throw it due to safety concerns. How the h-ll did it get that smashed???

I've been waiting on a mattress to be delivered since Friday. On Friday, at 9:20am I get a notification Out for Delivery, following a notification at 9:22am that my apartment number was missing...causing delay. I logged into my UPS account to correct the address at 9:32am which by the way showed my address correctly and my apartment number. Re-typed the same information correctly & saved. Today at 1:59pm I get a notification that a Delivery Attempt was made. I work from home & have been available since 8am. No doorbell ring, knock, or delivery slip left. I have low expectations every time I have a delivery coming via UPS. I was informed nothing could be done with getting the delivery driver back this way until tomorrow. Unfortunately, due to it being a direct shipment picking up from a facility is not an option.

Worst experience. Not sure how their competition fairs against them but I can tell you I will take my chances. Told them from the beginning that it was a return and and in every correspondence thereafter. They follow up with you as long as they see fit. Did not respond to my emails. They hung up the phone on me and would not resolve the issue that their retail outlet caused. They wanted warehouse fees for storing the item because it was held up by customs because of their failure to document that it was a return. Told me to pay now so they would release the item and it would take 8 weeks for them to return the fees. Will never do business again.

I was in Vegas on Father’s Day visiting with my son. He and his wife bought me several antique road signs and old license plates. I took them to local UPS store and had them shipped to my home in New Market, TN. A few days after we arrived home, the package came. It was clearly opened on end slit with a sharp object just big enough to get one of the signs out. I say one because that’s what’s missing. The sign was purchased from a private owner for $60 off of FB Marketplace. The license tags were still in the box. If the bigger sign had “fell” out, the license plates would have fell out also.

Had a box of insulin coming NEXT DAY AIR from the VA that shipped on 07/08/19. Didn't receive until 07/10/19. Ice inside was very hot from the Arizona Sun and temp of 111. Inside truck must have been much hotter. Called UPS and got to an associate that couldn't speak or understand English. Our tax dollars are going to waste by using UPS.

UPS lost a $10,000 electrical panel, they didn't scan it at pickup so they said I have no case. One week later I shipped another panel to another customer and UPS called stating they have a package of mine missing the box, just the bubble wrapped item and a label. I said how is it possible to do something like that, she said "I dunno, they just give gave it to me." I told her that they lost another item the previous week and told her there is a $1000 reward for the item. I used to think Fedex was the worst, congratulations UPS.

I just received a delivery from UPS. I'm out in my backyard, my garage. What's open? UPS did not see me. Instead of putting the package on a table. That's right. Next to my door my back door. He decides to walk past that and just throw the package on the garage floor and walk away and I'm really pissed about it and I don't appreciate that and it was really stupid. If my garage door was closed where would he have put that package? In the middle of the ground? In the middle of the driveway? Since when packages aren't deliver at your front or side door? It was very rude and not good business.

Updated on 08/22/2019: This store and UPS corporate both clearly stated that if the box was picked up at the empty apartment where it was wrongly delivered and the apartment management refused delivery, they would pick up the box and send it on. To date seven weeks after they made those statements and were told the apartment was refusing delivery, the box is still waiting for UPS to pick it up. No one at the apartment complex can apparently take it to be shipped. Thus for all purposes the incompetence and deceit on the part of UPS has defrauded my son out of $500 worth of merchandise.

They didn't knock on door, store Won't give me my package. I always deal with some sort of issue with them. Sucks I didn't get to choose who delivered it. And I paid for express shipping.... Now I have to wait 2 more days.

Within the past two months, my regular driver, John, who was exceptional, left my route. Since then, I have been stuck with totally incompetent drivers. I live on an alley that is clearly marked with a street sign. The drivers go to the 2000 block of the street and cannot figure out to go to the other side of the cross street for the 2100 block. I wrote customer service, was told that the local service center was on the case, and the issue was corrected. Today, after the shipper resent the package, I received a notice that they could not find my address. Why?

We were expecting an International shipment to our offices in Mississauga, ON. I was aware of the customs I had to pay. I talked to their customer care and informed that I was ready with my payment card to pay at door and everything. The driver came and without talking to me took the parcel back to their dispatch center. I called customer care and they said it was some misunderstanding, they will put a note to clarify for next attempts. The driver did not show up at all and in online tracking I saw same note saying, "They were unable to collect funds." I talked to customer care again, paid my dues to remove the obstacle. Next day, exact same scenario repeated as final delivery attempt. I called customer care again. They were unable to locate the funds I paid two days ago for customs. They contacted their broker and clarified about my payment. Now they are just apologizing and saying they will try one more time to deliver.

They are awful. I was expecting a package on 7/5/19 and I had to sign for it. They came at 6:15 PM and I had to leave at 6:00. Had I known they were going to be there at that time, I could have changed my plans and received my package. Instead, they left me a "Sorry we missed you..." slip saying they would deliver my package on Saturday, 7/6. I waited the whole day for the package. I called for an update and all I got was "It will be delivered today". It is now 10:02 PM ET and I called UPS Customer Service. All I got was lip service. Finally she said that it was too late and what does she want me to do about it. How rude. UPS doesn't even have a tracking app to let you know where your package is or a window in which you should be expecting it. SO RUN - Use FedEx. At least they have their act together. UPS should get out of the delivery business and find something else to do.

Never on time. UPS is the only delivery service that I have ever experienced issues with, and I experience these issue each time they are utilized. If you order a package to be shipped to a location on a specific day and are not there to pick it up, rather than leave the package or have an option to leave the package at a door, the driver will instead leave a "Sorry we missed you..." note that says your package will be delivered at an alternate location.

Well UPS you have officially ruined my morning. I just recently moved to a condo which doesn’t have a package delivery locker and is gated so we cannot receive packages unless we’re home. With glee I discovered the UPS locker system and became really excited because I could now have packages delivered with my convenience. Well that’s what I thought. I went to pick up my package today and my address didn’t match the address on the package, no big deal, I’ll give them a call and it’ll all be handled.

Having loved UPS for decades, I let it slide the first time I paid ($3.50) online to reroute my package to their drop-off center and it was delivered to my house anyway. I was thinking I had done it late. NO, I hadn't! It happened again this week and I called to get a refund. Instead of a refund, I got a run around. Told to call 3 different numbers - spoke to different people all saying they'd call back in an hour - none did! Finally one representative genuinely cared but still no call back. Another was so rude - he lied to me then put me on hold with music and I finally had to hang up. The UPS I've known was never like this and it makes me a bit sad because they had been so great for so long. Don't know what happened in management but I can never trust them again and will have to find another delivery service. $7.00 loss lesson learned!

Simply terrible! Horrific system, terrible customer service, incompetent website - they are the whole package of uselessness! Apparently the previous owners of the house I own for over 5 years had a UPS account registered to that address and the genius system will not let me use it due to that fact - brilliant!

Have issues with home delivery to my address which is an upper flat in a 3-unit house. Over the past two years I have had my packages left at the lower flat even though the label is clearly indicated as #2 (upper flat). Even with contact with UPS via their website and email. Promised it would be fixed, nope every package after same result... Shame on UPS. I now have my "personal" packages delivered to my office. Have no issues with the USPS or FedEx with their deliveries to my residence.

Ok, let me go over this. We ordered off of Amazon and said it was coming through UPS. No problem we thought since it was ok most of the time. Amazon said it was supposed to be here at 6:00 PM and it still wasn't here. We checked to see where they were and they were pretty close. We would give them a little longer. 30 minutes later. Still, nothing. So, even longer. And, guess what, still not here. We were getting frustrated. Checked again at 8:00 PM. They were extremely close. It is over 8:00 PM (2 hours late) and they stopped at the house beside us a delivered it there. We got it from them and sure enough, it was ours. And, they completely passed us and stopped at another house and backed in. I take it was somebody they knew and they stopped for a quick visit. It might have been somebody new, but we wouldn't have expect them to deliver to the wrong address and be 2 hours late.

I want to start by saying this is the first poor review that I’ve ever given. I went to the UPS store to return a product in the exact boxes and condition they were shipped to me in and the lady at the counter all but told me I was lying In a roundabout way, customer service is horrible especially as It was my first time shipping with this company. In the end she did not accept the parcel and did not give me any explanation on why the parcel was shipped to me like that (something to do with the shipping stickers) in the first place, if it wouldn’t be accepted to ship back in the same manner. I will go with Purolator.

I use to live in the country. UPS always found us and delivered my packages promptly. Now we've moved to the city. It has street signs, streets, but UPS won't deliver my Amazon orders. They drop them at the post office and I'm stuck waiting an extra day. There is no way to request USPS delivery only from Amazon and UPS doesn't care if it's doing a crap job or not. All I want is my packages delivered when they say they will deliver them!

UPS failed to deliver on the original planned day, I waited in all day, no one arrived. I contacted them, they said it was an error their end despite saying it was out for delivery. They said it would arrive the next day before 12, nothing arrived. I called them again. They said it would now arrive the next day, it still didn't arrive. I spent hours on the phone with them, waited for call backs that didn't happen. Absolutely shocking. It finally arrived the after 4 days. Awful service and wasted a lot of my time.

I usually never write reviews but this is a special case. My experience was horrendous. I needed to write one and save some lucky souls from this atrocious delivery service. If only I could give negative stars to show how disappointed I am with UPS. Not only they delivered my pick up ticket late, they also had a lot of trouble giving my package. The people on the phone tried their best but can't do anything in the end.

Why is it that a package won’t ship on the weekend from y’all. But USPS can manage to receive a package on a Saturday and have it delivered on Monday. UPS gets package on Saturday. It sits there till Monday and then takes a week to get to the delivery location. Can’t believe people pay y’all to ship their stuff. I’m no longer using UPS. It’s USPS from now on.

My dad's meds from the VA were supposed to come today and needed a sig. I waited all day for the package. I later checked my email and UPS said no one was here. There was no note left saying they came by and I was here all day. It's Friday and he needs his meds from the VA before Monday. Just a cluster.

No ** point in getting expedited shipping if they're not going to deliver during open hours and are instead going to come back FOUR DAYS LATE. Absolutely trash service. Customer service redirects you to a foreigner you can't understand and tells you ** you already know instead of actually ** helping you.

The Batavia, NY UPS facility must be a training center for the learning challenged employees from other facilities. I keep calling and asking them to deliver my packages to my front door and they just ignore me and put them wherever they want to. My front door is clearly marked with my house number and has a door bell but the drivers keep leaving packages at an unused second floor porch and not knocking or letting me know that there is a package. I have to conclude that they are either incapable of following my delivery request or that they just do not give a **!

Working at UPS must be infinitely harder than brain surgery... At least that's the vibe I get every time I'm stuck waiting for them to actually do their jobs. It happens every time: I realize the shipper's going to screw me with UPS shipping, so I pay for expedited shipping because I know I'll never see my package if I don't. Tracking numbers show my orders sitting in a UPS warehouse for 2-4 days, presumably waiting on the employees there to stop twiddling their thumbs or huffing spray paint long enough to function as adults for a bit, which nullifies my two days every single time. Upon arrival there's no apology nor refund for the breach of contract that comes with delivering a package far later than what should have been guaranteed by the higher price. There is only disappointment with a company that's been around long enough to figure out how to do all of this right, yet still hasn't and likely never will.

UPS, I have to say that I am very disappointed with the customer service that you have set up in the Greater Toronto Area. I paid my brokerage and import fees online Friday morning so that my package could be delivered (as scheduled) that day. The package was not left at my door as the drivers typically don't like to leave parcels. They have before, so I'm not sure why this driver in particular didn't. I called UPS and explained my issue. The customer service agent told me to write my name on the back of the delivery notice and attach it to my door, showing that I hereby give the driver permission to leave the package on my doorstep. So I did. Sadly, you don't deliver on weekends in Ontario (not sure about the rest of Canada's regulations), so I am already waiting until Monday for my parcel. But I have faith that it will come. It doesn't.

I have been trying to get my package for days, they can't seem to fix the apartment number on the package. After 6 calls in two days they still can't fix the problem. And will not hold the package so I can pick it up. Beyond annoyed.

I am usually a big fan of UPS -- polite drivers, delivery on time and undamaged. Maybe that's because most of what I receive from UPS is not time critical. But on this day, I'm about to pull out my hair. As a small business, our single copier is critical to our business. Our copier provider sent a toner waste cartridge on Friday. (As you know, if the toner waste cartridge is full, no copies or printing can be done, no receiving faxes, etc.) Monday at noon, I still had no package. Sender said that their UPS tracking didn't give details about where package was. I went online to track package, and the system stopped tracking before "delivery" with no explanation about any problems.

I signed up for a UPS business account for shipping of raw materials for my business. The experience has been one disaster after another, all of the way to the invoicing of the shipment. Invoices are sent via paper and in my case, the invoice never arrived. When I went online, my balance was showing as current/$0.00 owed. Yet I received a paper bill for a late payment fee. I had to call 4 different departments and was on the phone with UPS for 1.5 hours and my issue still isn't resolved. When I asked to speak to a manager, I was told that each department had their own manager and that no one person had insight or oversight of the whole process. I am closing my account with UPS and will find another carrier who understands their business processes and offers customer service that actually results in a resolution. Terrible, terrible, terrible!!!!

We wanted to import a small package of 8 lbs from Germany to the US. UPS charged 100 USD for keeping our package of 8 lbs in a warehouse for 5 days because it was on hold for FDA release. All the documents and FDA numbers were provided together with the paperwork. They told me that it is no matter how big your package is. They charge 20 USD per day for 1 lb or for 80 lbs. They don't care. The value of the shipment was 100 USD but at the end it was more than double the price because UPS has these high additional costs. They want to take advantage of FDA and customs issues. This is definitely a no go! I am very unsatisfied with this service!

I ordered something from U.S.A. to be delivered in the UK. I payed $130 for delivery plus additional 102GBP for taxes and custom fees. That's not the issue here. The problem is that I called ahead to schedule a delivery and pay my taxes and we end up scheduling the delivery for next day in the morning. So I took off work for a few hours as I was waiting to receive my parcel.. I was ready the whole morning for someone to contact me. No email, no phone call, no ring bell nothing. Then I go online and I see that there was a failed attempt to deliver made. What?

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on Best Buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change.

UPS brokers services is useless. Most service representative can't speak English properly, so you can't understand what they are says. If you ask simple questions, like how long they hold a package before returning to sender, the answer is "I can't tell you that". If you ask them to look up package being held, but you don't have the package number (because their voicemail was left with such a heavy accent that you can't understand it), they say too bad.

I am a professional artist and I made the mistake of using UPS to ship a painting to a customer. I asked that it be packed carefully and the corners double wrapped, but they did not pack it properly and it arrived damaged. Despite the near $400 that I spent on insurance, they are now saying they need to inspect the packing materials in order for us to make a claim. I made the point that even had it been packaged properly, they clearly damaged it anyway in the shipping.

I left my notebook at a hotel. I purchased a label online from UPS then emailed the label to the hotel. They packaged my item and placed the label on the package. I had to pay a second fee to UPS so they would pick it up. They lost it immediately. It has been 3 months and they sent my refund to the hotel! This has been the worst experience - I filed the claim, I purchased the postage and yet they refund my money to the hotel. WOW. Never again will I use that service.

UPS is a great shipping service that is inexpensive and you are able to get your items on the designated delivery date. They will deliver to your designated location and even have a pick up location if you are not home.

Worst parcel "non" delivery I have experienced. The parcel failed 2 deliveries as the name of the charitable org I represent was also on the label even though I reported this. I eventually had to travel 20 miles to pick it up from the nearest depot!

I placed an order that was to be shipped via Two Day Air that was scheduled to arrive the Friday before Father's Day. The package did not arrive due to delay on the part of UPS. When I contacted them, they informed me that they could not deliver the package until Monday (after Father's Day) because I had not "scheduled a Saturday delivery". Since I paid for Two Day Air, there was no need for a Saturday delivery if they had delivered it on time. They have no interest in helping their customers with situations that were created by UPS incompetence. The customer service agent and the customer service supervisor I spoke to were both reading from the same script, which was basically to fault me for not scheduling a Saturday delivery for my package that was due to arrive prior to Saturday. Use anyone else for your shipping needs.

I took 3 letters in to be shipped. They were left on the counter with the 1/2 page shipping paper sitting on them. The fellow didn’t put them in an envelope saying that would be done later. I am so sorry that I didn’t insist they be placed in the shipping envelope while I stood there but we’ve done business with this company for years so I trusted them. My mistake. All 3 letters were lost!!! They were all going to different areas of the country so for all 3 to be lost is strange. I managed to get the automated voice to understand my shipping number ONE TIME ONLY but we finally got an investigation started. I thought!

Local UPS delivery drivers refuse to follow simple delivery instructions as provided on their own website. "UPS My Choice" provides instructions to deliver to my front door and also provides a code to open a gate on my driveway. I have been told by UPS that they will follow these instructions, but the drivers don't care. This is an ongoing problem. I tried talking to the driver supervisor at the local distribution center, but will never do that again. She was the rudest person I have ever encountered.... extremely unprofessional.

I wish you could give negative reviews. My 74y/o father was being scammed and sent money through UPS in a plain envelope from the bank stuffed with money. He brought it to UPS and told them it was picture frames. Now I say "he" did this, but really the scammers told him to. So UPS sent the packages. As soon as I found out I spent the weekend calling UPS 20+ times to stop the delivery of the packages. Tracking them with the code. It got to the point of when I called the service line and gave the tracking code the response I got was "We are aware this package is part of a fraud and should be sent back."

I ordered some stuff from Ecco Verde that is based in Austria delivering to Dublin. Getting really annoyed because UPS said they delivering on Monday. Waited all day Monday no phone call nothing. The excuse was they couldn't find my address. Don't believe that one bit. The first thing I did was Google my address and what do you know there it is exactly where I live. So really strange a courier company couldn't think of doing the same thing or even just giving me a call which all delivery services do. Really frustrated now Ecco Verde is emailing me saying there was no one home and a delivery card was left behind. **. No card left in my post box or any attempt to call or ring the buzzer. Ecco Verde then says, "We have no contact with UPS. You have to do it yourself," strange that because they've given you information. The wrong information but information nonetheless.

I ordered a sofa from Amazon then decided to return it so I generated a return shipping label and arranged for UPS to pick it up. I called Monday morning with the tracking # and asked the rep to tell me what day is it scheduled for pick up since I generated the return on a Sunday, the rep said it's schedule for pick up tomorrow (Tuesday 6/11). So I wasn't home all day on Monday (6/10) but returned home to find they left me a label and showed up!! I called and explained that I called and was given wrong information but they said they can't do anything and I have to drop off the sofa at a UPS location!!

I returned a Amazon package to UPS with $30 shoes in return package. The store was busy and a employee said I could just leave it on counter. She asked if I needed a receipt and because she looked so busy I said no. Package never showed up to Amazon and I had no receipt to prove that I dropped it off. Amazon was very understanding and I did get a return payment. But I did have some very anxious moments and also being mad at myself for not getting a receipt!!!! Never again will I do that!!!!

This company is the worse. It got so bad I paid for expensive cameras to have 24 hour surveillance around my home because UPS continuously lies over and over and over about my package being delivered. I even went to the extremes. I'M sitting in front of my house on the porch from 8am - 8pm. Had a whole set up. They still sent an email saying "delivery attempt failed" or they put "delivery successful". Not one UPS truck showed up! Not one! I reviewed my camera my neighbors' cameras. It was my cell phone which is extremely expensive. I went down to a UPS officer to show them/Give them my footage. They didn't care or want it. They opened up an investigation and closed it within 3 days with no information. I spoke to a supervisor and they just reopened the investigation again. Then as soon as I hung up, literally 10 minutes later, I got a new email saying the investigation was closed again.

I made a purchase & it was being delivered by UPS & I must say that I am dissatisfied with the service! The package was scheduled to be delivered in two days, which would show the importance of its contents, & on the day of delivery UPS decided that they were not going to deliver my package & sent it to a UPS pickup location. And according to them I agreed to it (I DID NOT). Anyway the worse part of the situation is that after calling them to find out what was happening, I was told that the package was left at a facility that was 1 hour away from where I lived & I had to go there to pick my package up - which I decided I was not going to do because they were paid for delivery to my home!

The delivery time for products is not beneficial for a day time worker. I have received notes from an expected delivery that says, “You were not home.” Then had to go to home office to pick up package. They are better to deliver the package to the store.

I have waited at home all day because UPS site shows out for delivery. I call them at 5:15 p.m. and they tell me it could be as late as 8-9 p.m. for delivery. 1st by end of day REALLY 8-9 p.m. after I have already been waiting for 10 hours. Guess what UPS if you are not here by 8 p.m. you can send my package back to the shipper and I will get my money back. I do not give a crap and I will get my 400.00 refund. I always avoid UPS and this kind of crap is why. SHOW UP AT SOMEONE'S HOME 8-9 P.M. very unprofessional.

I recently shipped a custom PC to a client. Upon delivery, the PC was destroyed. The parcel looked to be ran over by a trailer. The GPU was destroyed, the main board was broken clean off of the case and the CPU was crushed. The case was broken and bent out of shape despite having been double boxed by a UPS Store. I have decided to never use UPS for any future shipping. Out of the kindness of my heart, I have decided to refund my client the full cost of this PC, $5750.00 to which UPS has decided to do nothing.

The driver never attempt to pick up the package, because we are here all day long and he didn't ring the doorbell. He just left the label because there is a big 50lb+ package that he does not want to carry. All he did was dropping the attempt label and left in 10 seconds. We purchase the service that was never rendered! This is a scam!

I called UPS Customer Service (888) 742-5877 on Monday June 3, 2019 approximately 12:00 p.m./noon and spoke with representative "Selena" (my phone records can validate) concerning a delivery in transit to me associated with an EBAY purchase, that the seller had made 2 mistakes in my address and was not responding to my contact attempts for corrections to be made, so I decided to do so myself. "Selena" proceeded to tell me my package was "undeliverable" since there was more than 1 change which was all I was allowed to change. I explained that 1 change could suffice and that the second was just an extra precaution of my just wanting a phone number included with the address to avoid any issues with delivery but if the 1 actual error needed change was made the delivery should be successful.

I ordered a treadmill. The UPS guy said it was too heavy for him to bring to my door. Now I'm wondering what does that have to do with me. Why would a company take an order they refuse to deliver. Never seen such horrible customer service. I will never use them if I have a choice. This guy took my treadmill back, didn't even try to get it to my door. But knocked on it to tell me it was too heavy.

I have had issues before with UPS on delivering packages that require a signature. Here is another example. Last Friday received a notice of delivery for Saturday. But the package had had not been shipped by the shipping company per a notice from this company on Saturday. On Saturday, UPS retracted their delivery notice but without an update on when I would get it. Last night, Tuesday, I get a notice my package will be delivered Wednesday between 1 and 5 pm. Then at 10:30 am on Wed. I get an update the package will be delivered between 10:30 and 2:30 pm.

UPS left me a notice that they attempted a delivery, but I was not home, so it would be at the access point around the corner. I went there and they told me the package wasn't there. I contacted customer service and they told me the package would be delivered to the access point, the following day. I asked that they just deliver it to my address the next day, and signed for it to be left at my residence on their online system.

My son ordered some tires from a company on Amazon who, unfortunately, uses UPS for delivery. They required a signature for the tires, but could not provide a specific day or time frame when they would be there for delivery. My son has a job, so he missed the UPS driver. They did not allow for the package to be left with a signature, and instead delivered it to a UPS Access Point location. Since my son is a truck driver and is rarely home, I called to insure that the tires were delivered, so I could pick them up for him. After getting the run around from the website (which told me they were not there), I got someone who barely spoke English who confirmed that the tires had been delivered to the access point location.

We used UPS to ship our medical device and they literally threw the device off the truck and smashed the glass and lost two legs and refused to refund our costs. This is irresponsible and this company is severely unethical.

Like every other person in America I've used UPS multiple times when needing to ship something. Also have had many items shipped to me by UPS at the customer's request. Their estimated window of delivery time is always inaccurate. Starts by reporting one day. That day comes and goes no package. They report again there's been a delay or just a new delivery day. Then gives you a four hour window that is also never correct. Today I was told between 11 and 3:30. It's currently 4:30 and now says by end of the day. I won't hold my breath.

Customer service is ridiculous. I have a shipment coming from Amazon and I asked UPS to redirect it and they won't do it! Once my payment was late and they blocked my account and wanted by bank information and wait several days before clearing my account.

My wife and I get a lot of stuff from delivered from Amazon and other companies since we live in a Rural area. Our drivers in our area are always polite, friendly and extremely helpful. Kudos to Mark ** in Sinclair, Wyoming. Please keep up the great work!

Package was never out for delivery, but somehow they were unable to deliver, wrong address or something they said, contacted then straight away, confirmed the address. Said, "Yes that's the one we have." Said, "We cannot redeliver since courier already left the area...." So how they have wrong address, package was not even tried for delivery and they already left the area....

Apparently since I was not home on Friday 5/31, UPS delivered to an Access Point at 1:19 PM that same day, in which I received an email stating proof of delivery and initials of the manager there signing off on my package. I go to pick up the package 6/1 around 11AM and he informed me it wasn’t there. Why would it not be there when he signed off on receiving it and I get an email stating I have 7 days to pick it up. I call the store around 430PM to see if they have found it or received it and he informed me no. I filed an investigation this morning on 6/3 with UPS and let the sender know, they are in contact with UPS as well.

Almost every UPS delivery I receive is damaged. The package is torn open and looks like it went through a war zone. I don’t have that problem with FedEx and USPS. Whenever I order a product in the future I’ll verify the shipping carrier and if it’s UPS it won’t be ordered.

Whatever happened to good customer service? My daughter is receiving necessary medications that she has shipped to my home since I telecommute for work and am therefore available for the necessary signature. The driver, however, refuses to ring the doorbell for delivery. If the intent of your services are only to deliver to your local office where recipients must go to pick up their packages, then you should make that clear as the service being paid for includes delivery TO THE DOOR! This is an unacceptable practice. My doorbell works as does knocking and I have 3 dogs that will alert me when you’re here so I can sign for the package. Leaving a note to make it look like you tried to deliver the package is just a lie. Please do your job.

I bought two shoes from the same company on the same day. I called UPS to change my delivery from my house to the ** facility. Package 1 fine, package 2 they couldn't change. Then to add insult to injury, I had someone babysit my house waiting for the package. Delivery time 8:30 to 3:30. At 2 pm they noticed me that the package is delayed because they sent it to the wrong location. What can I do to report these issue better because it seems that this company does what it wants to its customers.

UPS attempted to deliver my signature required package to somewhere other than my house. I had taken off for the day so I that I could sign and would not be able to take off again so that I could sign. When confronted concerning their mistake, they refused to do anything to remedy their mistake. If the company you are buying something with uses UPS, I would recommend trying to find the item through a company that uses Fedex or USPS.

Day 2...Package was sent still nothing. I was given a tracking number, but here I sit with no clue where my package is. This is not acceptable. I have seen so many concerns and posts regarding it could take up to 4-5 days for the label to be created. I'm sorry, I live in the 21st century....let's get on it UPS. This has been beyond frustrating. You would think that when they hand someone a tracking number the label (ability to track it) would also be created. For all I know Al-Qaeda has my package and is planning to use it in a propaganda video! Gah!

My delivery driver is absolutely the best. He just recently start delivering to our area as far as I know. He delivers after hours and delivers to the door. Absolutely fantastic. He is definitely not lazy and works very hard and very courteous. I really appreciate him.

I ordered a Peavey Windsor guitar amp a week ago, and arrived to me today. For those who do not know, Tube amps come in multiple components. One such component is the transformer, which converts the wall power into power the amp can use. These transformers are big and bulky, and usually make up most of the weight of the amp. Somewhere along the line, they managed to SNAP OFF THE TRANSFORMER'S HOUSING. No, they didn't snap the screws that held the housing in place, they snapped the transformer housing, so it was hanging loose, inside the amp, from its wires.

I paid for package protection to the delivery address in a foreign country. I also paid insurance for the value of the package as it was not cheap to purchase the items I was sending. Not only did UPS fail to deliver my package, they are now holding it in another country and attempting to extort me for money in order to ship it back to my address after making excuses as to why it cannot be delivered to the address that they charged me nearly 300 dollars to send. I am out 500 dollars so far, and they are trying to extort me for more. Use another mail service if you need to ship to foreign countries.

I'm currently online with UPS. While there is 'no information' it is clear that I'm being lied to. We chose an expensive service because it is my passport. I'm flying tomorrow out of the country. UPS promised to have it to me today. The tracking information still says it should be here 5 hours ago but it seems my package never left Pennsylvania. Not that the operator actually knows this. Sure. If I don't have my passport I can't fly and lose thousands. And UPS responds cavalierly by giving no real answers and some script about how they get that this is a problem and yadayada.

Before I begin I was trying to give no stars, but the lowest you can give is one star. My recommendation DO NOT USE UPS-- poor service, unaccountable, irresponsible and poor customer service. I will give only two examples: I mailed a box from a New York City Store on the Upper West Side, a box of Christmas gifts to my granddaughters in Atlanta. As I kept tracking it, it didn't arrive. I called customer service and was told it was out for delivery (this showed on the tracking for 5-6 days). When the package finally arrived days before Christmas the box was soaking wet, had been opened, gifts removed, other gifts put back damaged and the box re-taped and left on my son's doorstep without an explanation.

Where to begin. I live in Fort Lauderdale, Florida zip code 33304. Since April 11th I started receiving weekly packages every Friday from a home meal kit service. Every Friday since April 11th I have been dealing with an incompetent driver(s). The instructions clearly state to leave box in front of my door. The box has been left outside the complex, under the mailboxes, and on top of the mailboxes. After multiple complaints I was told to create a UPS My Choice account and to provide the same instructions on the box to the driver. This Friday the box was again not left at my door.

I am so flippin' sick of trying to wade through UPS's awful robot call center... time and time again. Just getting to a CSR is ridiculous. They repeatedly fail to deliver packages. I live in a secluded, rural area - no one is stealing them, unless it's a daytime possum. I receive a "delivered" notification, but as always, nothing is there. Then I get to go through their lengthy "investigation" period, in which I always have to have a new package sent out. Thus, what was supposed to be 2-day delivery? Yeah, more like two weeks. C'mon UPS get it together. Carrier pigeon would be more practical. If I could request USPS, I would every time. F-

UPS fails after multiple uses. There is virtually no American customer service, if you get one it is after 30 min. of recorded prompts. They simply do not care about customers. I highly recommend you use FedEx.

Another delivery service left a 65lb package at my door 2 hrs earlier than scheduled. A UPS man across the street came to this senior citizen's help lifting it for me. I will only use UPS from now on. Wonderful young man!

UPS drivers have always been very courteous, until I had a delivery delivered to the wrong address. I called UPS and to my knowledge it has never been found. Since then, instead of bringing my deliveries to my door, it is literally thrown in my carport. The other day it was a very big box I had to wrestle into my house. I feel they can do better. I did not lose the shipment, UPS did, so why am I paying the price for that.

So I'm looking outside my window expecting a delivery and this UPS man comes and puts this 150 pound box on the bottom of my stairs. Meanwhile they're supposed to put it in front of my door and he left it there and was yelling at someone outside and his dumb self didn't even ring my doorbell or knock on the door to alert me he was here. If I hadn't been looking out the window I would've never known I got a package. And keep in mind I'm a 17 year old girl waiting for her father's package to come and I struggled to get that box up my stairs to my front door. The box even almost fell on me because an idiot UPS driver didn't do his job right. Absolutely ridiculous.

They do everything they can to get you to not call. Once they get you on the phone they transfer you all around. I asked for billing to get a refund. They transferred me to 3 different customer service reps before allowing me to talk to billing. They are unprofessional on the phone and our business will no longer work with them.

I moved from one state to another and thought of using UPS service for shipping 2 of my boxes, one of which weighed around 77 LB and another weight 33 LB. I went to the UPS store and bought the cardboard box from them and they charged me $25 for one single box! Afterwards I booked for a pick-up from my home using their website but somehow I wasn't sent a confirmation email. Then I created a new label to try once more. It worked, I got the confirmation email as well but I couldn't cancel the previous one! I had to call the customer service multiple times to get the previous pick up and shipping labels voided. Too much hassle!!

First I want to say that the drivers are the BEST, friendly, professional, and hard working. Customer service on the other hand, not so much. I had to spend close to 6 minutes going around and around on a loop with their automated phone system. When I finally got to a rep and answered her question, which she acknowledged, she said she couldn't hear me and hung up. The live chat line was not much better. My delivery driver is great. UPS customer service and their automated system gave me a headache. I hope their management sees this.

Very disappointed in UPS...I was expecting a package for my business that was going to be used for a wedding & they delivered it to the wrong house & one of UPS employees came to investigate the claim & found that it had in fact been delivered to wrong address but when the lady called me for the claim all they wanted to do is call my shipper and credit them for the shipping & did not even offer to reimburse me for my package or what expense I lost for my business....I will not be using UPS anymore FedEx will get my business from now on & I will let me customers know what kind of business ups runs!!!! A very disappointed soon to be ex customer.

I ordered a bridal set ring from JCPenney May 12th 2019. On my confirmation ordered from JCPenney it said my ring was supposed to be delivered on May 21-23. On May 14th I got an email from JCPenney saying my ordered had been shipped. Updated tracking information will be available within 24 hours on the carrier's website. I waited for the Email to track my item but no further email was sent to me so I couldn’t track my item. May 16th, I got home from work around 5:30 and checked my email. There was an email from JCPenney that my item had been delivered. I asked my daughter (who was home all day) where my package is at. She said she didn’t see a package and there was KNOCK or NO DOORBELL RANG.

I went to pick up 3 packages from my local UPS access point and never got my packages. This is the second time the store owner simply ignored me even when he wasn't doing anything else. Several days ago I went to pick up 2 packages and the store owner said it wasn't his job, then walked around the counter and stood at the front door of his store and ignored me. I waited 15 minutes and luckily his son showed up and took care of me in 30 seconds.

In my area UPS has convenient locations and the nearest store has improved services markedly. Rarely do I have to stand in line and the service personnel seem friendlier, more expedient and more knowledgeable. I suspect UPS has provided some training!

Charging brokerage fees on a box on a percentage basis of the value of what's in it is crooked. That box could contain a twenty fifty, 2 hundred, or $2500 item. If there are no more services required to clear the $25 item than the $2500 item, why charge more!?!? I will do everything in my power to avoid using these crooks again.

For the past week I had to deal with UPS incompetence twice. First time they decided my address was undeliverable to even though I have been receiving packages there for the past 2 years. Second, they said they left a package at the "side door" that I don't have. They said the package was delivered at a time when I was actually home and checking every 10 minutes for it. Total scam!!!! FedEx is so much better!

Sterling, Va, The worst experience of my life with UPS. Your drivers are incompetent. I send packages to Ashburn address frequently. They are always sent to wrong location or not received. This past experience your UPS drivers shoving a packing into a locker and they gave us the code to retrieve the package from the locker. The code would not open the locker. UPS basically said the case closed today& UPS acted like we don't have the code or don't know how to use it or we did in fact get box and not being honest. Whatever their problem is.

Our driver always parks his vehicle 150 feet from my front porch and this time asked if we have an ATV for him to bring them to the porch since the packages were heavy. I told him no so he said he would carry them but he dumped him on the ground by my steps. I asked him if he would at least put them on the porch so he picked him up off the ground and put them on the top step! One package was dropped twice as he was getting it out of the truck! This is the third incident with this driver!!!

Since 5/7/19 a notice was left on my door by the driver after one attempt to deliver my package. I went to the access point right away to collect my packages only to find out that the driver did not bring them. I called UPS immediately and asked for my packages to be re-delivered to my residence, I was told by customer service a request was being made. On 5/8/19 my package was not delivered, I again called customer service, another request was made and I was told my package would be delivered by Friday 5/10/19. I got home from work still no package.

I receive notices from UPS when a package is coming, which I did get an email on Friday before Mother's Day that a package was going to be delivered before end of day on Saturday. I knew it would be a mother's day gift from one of my two out of state sons. I did not receive the package on Saturday (we all know UPS does NOT work on Saturday). Now my live plant sat on a truck or warehouse for 2 extra days. If that isn't bad enough it wasn't even delivered until after 7pm. On a truck since 830 this morning in Florida.

I would give negative 5 stars if I could. Customer support has no idea what they are talking about and gives customers false information. One agent in specific could not even speak English and hung up on me, and never called me back. After their 5 "attempted delivery" in which I was patiently waiting at home and no delivery driver showed up, I'm driving & picking up the shipment myself tomorrow. I honestly feel scammed.

I have had UPS come to my address many times and every time I ship with them they can never get my package to me or leave my package across the street near the road where it could get damaged or stolen. I have not had any good shipments with them at all.

My package (for Mother's Day) was due to arrive today. It crossed the country without delay and status says is arrived at the San Pablo Hub at 5:09 PM yesterday. That is way more time than needed to move the package to West Sacramento, then Rancho Cordova for delivery to my UPS Store. At 10:00 PM, a one business day delay for severe weather was imposed. Weather in nearby Oakland was 57 degrees, skies less than 20% clouds, wind 9.9 mph and 0% chance of rain.

Of course I did not accept it, the driver deemed it "undeliverable due to damage" after the fact. Obviously UPS knew of the damage at the time they did it. Instead of admitting it and immediately reversing the shipment back to the sender they continued to ship it and deliver it to me in hopes that I would accept it and place the burden between myself and the sender. To add insult to injury, I was approached by a neighbor that I do not know inquiring if I received my piano. When I asked, "how do you know about that?" The answer was, "I asked the delivery guy what apartment it was going to and he told me your number".

This company is COMPLETE TRASH!!! They’ve shipped all customer service overseas to people that COMPREHEND English. It’s not acceptable that they can speak it but not COMPREHEND it. I was given a quote that I was told was being saved to my profile. I called back in and that quote was nowhere to be found. I was told that even if they listened to the call, they would not be able to honor the quote. This is NOT how you do business.

We live in a secure, high-rise apartment building and the office is open from Monday through Friday from 8:00 a.m. until noon. This building is forty years old and UPS drivers have managed to make deliveries all this time until recently. The driver has not been able to make it here before noon twice this week and if I hadn’t called them today the driver would probably return the shipment to the seller tomorrow. But I have to go pick it up from a UPS store to make sure I receive it. There are 180 apartments in this building and UPS is usually here every day and other residents are having trouble with deliveries too. When I talked to UPS there was no apology given. I tried to email them and couldn’t get very far because of their system. It’s very frustrating.

This was resolved.

It's truly unimaginable how awful this company is. I've been staying home from work for two days now to get a medicine delivery which they, apparently, delivered to the wrong address, accepting some other persons' signature for mine, and now can't find. They have no regard for business customers interests or the fragile lives of consumers who depend on a delivery service to get vital medication, valuable documents etc. If any industry is ready for disruption by the next generation of smarter minds who just won't put up with it it's this one. Dismantle this dinosaur. No delivery service is better than this kind of delivery service.

These people are lazy, not well organized. I was supposed to receive 2 packages and I paid for a fast shipping, they said that the address was wrong but it was not the case. They rescheduled the delivery for the next day and the next day they delivered only one package and rescheduled again the second package for the next day. I called them and they said I told them that I was going to pick up the package by myself! Something I have never said. I would I chose to pick up one and let them deliver the other one? It’s either I pick them both myself or they deliver both packages!

UPS can you PLEASE get your drivers to provide a higher level of service?! Just today I placed an Amazon return on my porch as I had numerous times previously (with a note clearly stating it was for UPS pickup), and happened to pull up at the same time the driver was dropping off other packages. Before I could get my THREE young children (ages 3 to 7) out of the car, the driver walks away WITHOUT taking the package and instead left the pickup label within SIX INCHES of the package he was to pick up.

I ordered from Macy’s and UPS sent an email that the package was delivered. When it was not there, I called Macy and they insisted that the package was delivered, so I cancel the order, only for the package to be delivered the following evening so they are also liars. Now on the 17th of April I ordered from Old Navy and never receive my package. I called Old Navy today 05/07 to be told that the package was delivered at my front door on 04/26. I was home all day and no package was delivered, and I still yet to receive that package. Thank God Old Navy refund me my money. I don’t know what’s going on with UPS but if I place an order and they tell that they are delivering my package, I certainly won’t place that order. They are very unreliable and dishonest, and there is no customer service rep to talk to either. Never using them anymore.

I called UPS last night to schedule a delivery for a different date. Customer service told me to go to their site to make the change and offered to walk me through the site. Their site didn't show the package so then the rep put a hold on my package and told me to call their technical support the following day. Now I find out that because they put a hold on the package it cannot be delivered at all and they told me to call the seller. The seller says that the only thing that they can do is to issue a refund once they get the package back. The package was for Mother's Day.

I have 2-day delivery. The receipt said the package would arrive between the 3rd and the 6th of May. It is now the 7th and they "think" it will arrive today by 8 pm. That would be great if it was 1965 and tracking numbers didn't exist. Apparently, if I had ordered 1 day shipping, they would be capable of providing a more specific time frame. That's poppycock since the same driver/truck delivers to the same area no matter the urgency with which I order.

May 6, 2019. I got timed off and waiting for the UPS driver to pick up my Amazon return. I was just sitting in my living room and put my window blinds open to see people outside. I saw the UPS truck and the driver walking away from my house, I immediately ran outside then called him out loud for many times and he just drove the car and left. I called Amazon customer service the guy was helpful and contact UPS if they can come back for me, when UNKNOWN number called me and told me UPS really doesn’t knock and I just have to leave items outside. Like seriously? Telling me “Yeah we don’t do that, we don’t knock” she’s not helpful at all. I called Amazon customer service again and charged me shipping fee to send the driver to pick up my item again, guess what? This time they knock and wait for me to open the door. BECAUSE I PAID FOR IT. I told the driver I was calling you and you just left. What a trick!

I filed 4 complaints earlier this year because the driver was entering my home. Without permission. Now the driver last 3 deliveries is not delivering. Driver is changing the delivery to say I'm requesting to hold for pick up instead of delivering to my front porch. Today's package was out for delivery all day then at 553 pm he took it back to the location saying I wanted it that way. I have screenshots.

These guys are unbelievable. Avoid this company if you need something sent expeditiously. I sent a package to the Philippines that had an address that was a little off, so they couldn't deliver it. You would think that they would contact me to get a correct address, but they didn't. When I tracked the package because it was late, it said it was sitting in a warehouse for a couple of days. So I called the store from where it was sent and they could only give me the number for the international part of the company.

Shipped a time sensitive document to an Insurance company in Des Moines, IA. They delivered to a completely different address in the next town over-Urbandale. Had to get my client to sign the official document a second time. They sent it to the wrong address AGAIN... though this time in Des Moines-So they are getting closer. Both airbills had the correct address. And both went to the wrong address and they cannot tell me yet, WHO they delivered the envelopes to at those addresses. Did I mention the document is time sensitive?! Nightmare!!

I have tried several times to get the contact information of a manager and or a local person I can talk to about problems with our service. I get told that someone will call me within an hour, or within a day and no one does. This has happened 5 times in the past 45 days. When I have a truck not show up for our normal pickups for customer, I have NO ONE to reach out to get them here. Then I have overnight packages sitting on my DOCK and angry customers. The customer service I have in these cases NOT received is appalling.

I ordered some shoes from Kohl's (which I work at) and they came in today 5/2/19. The bag was sitting out in the rain (note we do have a little overhang at the door) and ripped in several spots and the box was beaten and looked like they gave no care. I know Kohl's only goes through UPS (and if we get a bad box for shoes we replace it with our own) so it was their handling. On top of that (not today because I came home to the package) most the drivers here never knock or ring the doorbell to notify me. I usually hear them talking whether on their phone or to coworkers by radio. They are fast but wow the care they put into delivering is just poor.

Holy cow...I don't know how UPS stays in business. Where I live the UPS store and the United States Post Service are on opposite sides of the parking lot. UPS charges 85.00 for a 1 pound package with 2 day service. USPS ONLY charges 16.00 for the same exact service. Why would I want to spend 400% more for the exact same service. How does UPS stay in business when they charge 400% more than the USPS???? I think I am going to go back to the UPS Store with a sign stating people can save up too 400% if they just go to the end of the parking lot. UPS...you are nothing but a complete rip off. In addition, at the Post Office they can actually answer questions. At the UPS store all the employees could do is refer me to their website. So, with UPS you get higher prices (400%) and the employees who have so little training all they know is how to open their hands and take your money... James ** Esq. (Retired).

This is the worst delivery company ever!!!! They just keep on botching the simple deliveries.. I've had it! Tired of dealing with such an inept company!!! I could go on and on and on if I described all of the different problems I've had with UPS!!!