United Parcel Service - UPS Reviews

I have been lied on twice!! Driver will say receiver not available. Here’s my facts: 1. Doesn’t require a signature. 2. I HAVE CAMERAS!! No one has even tried. Get another job if you don’t want to even attempt!

Had paid extra for package delivery by a specific day and once again it didn’t arrive. It was supposed to have been a gift a gift for my grand child before they had to leave town. Very disappointed. Earlier the same week l had made arrangements to pick up different packages at the local UPS distribution center. I received an email stating it had arrived and I could pick it up that morning or afternoon. Upon my arrival all doors were locked. After circling the facility pounding on doors a person appeared and told me she could not retrieve my packages that were sitting just inside the door. Only a union employee could pick them up and hand them to me. Apparently she was non union. ARE YOU KIDDING ME. Customers do not have time to play this game. From now on it’s USPS or FEDEX for me.

They are the monster, they don't care. My product should have arrived on 12th December. It's 20th it's not here yet. And their attitude they don't care. They don't even sorry. I will highly recommend you to avoid them... I'm cursing UPS should shutdown their business.

Drivers have marked a package delivered when it was not, this week a delivery was marked "picked up" and my name entered as the one, and then the same day marked as "delayed". Drivers do not leave a sticker that they attempted a delivery, and ignore a sign to leave a package downstairs if we are not in. On another call to a supervisor on another delivery this week resulted in the supervisor telling me the packages were at the shipment station, but at the station 2 minutes later the counter person said the packages were on a truck out for delivery; when it was escalated on the phone to another supervisor because this would be a loss of business, that supervisor found the packages were in fact at the station and they were moved to an employees desk so they could be found when I returned to the station to pick up.

I have received a package which should have gone to someone in Hercules, Ca. USA.. Instead I received this large box yesterday in Whitby, On. Canada. I had ordered a product and that company used UPS for shipping. I received that item on 10 Dec. 2019. I received a large box with that same tracking number yesterday. I had not ordered anything from the shipping company, and they covered up some of the label with the person receiving this package. There are at least 3 other labels on this package one which is a ERROR label, and then my duplicate label.

Very Bad, slow service and Rude and Unprofessional Delivery Staffs especially those who delivery to South East Washington DC where I live. I will never use use UPS service if I have the option not to. They need.

Less than 1 star would be more appropriate. If you transpose your address and the address that you accidentally type in does not have an actual post office box or even a HOUSE for that matter, don't you worry, UPS will just deliver it to the "close enough" address next to the non existent address to which the package is addressed. Also, if you have a package that has to be signed for and they send you a text message telling you that the package will be delivered between 3 pm and 7 pm, you should probably start sitting outside waiting for it from about 11:30am.

Worst customer experience ever. I have been on the phone for four days with UPS over a parcel they cannot find. It is four days late. No apology no outcome. All they say is, "We’re very busy. We will let you know when it’s on its way. We can’t page the driver and can’t see on our system." How can you lose a package or not be able to contact a driver in the age of computers and mobile phones? Never use UPS. Ever.

Every time I use lately I get an email from UPS (you can sign up for an email) saying my package was delivered at my front door, even though I have been outside at the time they said they delivered, they lied. They never came by. Then sometimes it comes the next day after I complain. I never have problems with USPS or FEDEX. I wish companies would stop using UPS.

My experience over many years is terrible. From drivers tossing packages out of a moving truck to the end of my driveway to the company sending damaged packages back on their own without alerting me and yet telling sellers that I refused the delivery. I don't have much good to say as I have yet in many years ever received an undamaged package.

We spent 80 dollars to have a contract overnighted to a client in October and the package did not arrive until 3 days later. I was given all sorts of excuses, the building was closed, it wasn't. Then it was loading dock was closed, it was not. Then they created a guard shack at the facility, which they do not have. I spoke to multiple representatives and a delivery manager (claimed they were) with no resolution. I spoke to the client and they were open and so was the loading dock. I was ghosted by the driver is what happened and UPS even went as far as to not refund the money for services they never delivered on. You're better off using other companies or services than to use UPS, they steal, lie and cheat in order to make money and deliver poor customer service.

UPS in Lynnfield MA has been holding my package for 5 days and when I called, I was told we are very busy and you could pick the package yourself. When I told the representative about my experience with UPS and I was to write a review about my bad experience, the answer was go ahead and do whatever. This is the worst company to use for your delivery.

It took six (6) days for them to update the status of my package, and I contacted them several times. They lie about the delivery date, and when I checked after the next day, it shows that I still need to wait a few more days to get it. This was supposed to be a gift, and I ordered plenty of time ahead of time, the seller was responsive, but UPS is the worst, and it keeps confirming me that.

It supposed to be an overnight delivery, but took more than 4 days for an important document to arrive. It caused my company to miss a deadline and possibly a business opportunity. The package arrived in Parsippany office on a Friday morning via overnight mail. It was supposed to be delivery by 10am on Friday but didn't arrive until the following Tuesday. During that period, they made an attempt to delivery at 11pm on Friday, really?? Do they think an office building would be open at 11pm on a Friday??? When they missed it on Friday, you'd think they would deliver it first thing Monday morning? Nope! I was on the phone with UPS help desk, it was no help. The service rep didn't have more information than what I have via delivery tracking. I will never use them again for business (if I have a choice), definitely not personal matter.

Package delivered to a wrong address twice, package went back and forth from shipper twice, package was supposed to be delivered in a a week, it took nearly 6 weeks, not willing to compensate for monetary loss due to package not been delivered, customer service juggles people back and forth and the customer has to be chasing the package and making all the calls.

UPS appears to engages in a billing scam, and yes Virginia, they may have had a class action lawsuit in 2007...and seem to be back to their old tricks. Lot of caveats. Anyway the UPS sales rep told me today that UPS rounds UP dimensions a hair or fraction above. So 48.00000000001 become 49 inches. And then they slap on peak fees, surcharges, oversize fees and you name it. I am going to contest all their audits going back six months. And request their scans and calibrations and how they round up. They don't comply. I am calling a class action lawyer. I am a certified fraud examiner...and I approve this message. I measured four 48 packages today and none were over 48.5 inches. Not even close. Then the rep told me it was anything over 48.01. What a crock.

UPS is the worst shipping company that I’ve had to deal with. I will take Amazon or Fedex over UPS any day. After 2 weeks, my package still has not arrived. My daughter’s Christmas gift was supposed to arrive on 12/5/19. Due to snow, it was delayed for 2 days; this I don’t fault them for but everything else has been downhill since then. I was supposed to be delivered on Friday, didn’t happen. Come Saturday, didn’t happen again. Monday the driver marked it as delivery attempted when I was home all day and have a Ring doorbell so he/she obviously lied.

I was receiving a package and missed the first delivery attempt. I then attempted to change the delivery instructions to "hold at facility for pick up" since I would not be available in the middle of work hours. When I tried to use the website to make this change, my request did not go through, though no reason was given or alternative action that I could take. The next day the same thing happened, and the third day, I contacted customer service because the package was being returned to sender according to the missed delivery slip.

UPS cannot be trusted for overnight shipping of perishable items. I ordered medication on Friday to be delivered on Saturday and did not receive the medication on Saturday. I am signed up for text to let me know and I was not notified that the package did not make it onto the truck. During the day it said it would be delivered by noon and then it changed to being delivered by end of day. I never received it. I called UPS and a person who could not speak English answer the phone and after a very difficult conversation I was informed absolutely no information, so I asked to speak to a manager in which I held on the line for an hour to get. That manager then created an escalation but informed me that nothing would be done until Monday.

My package never arrived. Customer service and the online tracker are inaccurate. The worst service I have EVER seen from any company, I rang countless times to trace item and was fobbed off and lied to, promised to call back, still waiting. RUBBISH COMPANY.

UPS only provides information for where packages “should be” - not for where they are; then they play the odds that it mostly goes well. Customer service reps can only read a screen that is not necessarily accurate. Not only have I been told this by an employee of UPS (my former company’s sales rep) but it is not difficult to prove, as displayed here by a recent scan:

I was supposed to receive a UPS 2nd Day Air shipment originally scheduled to arrive Friday 12/13. The tracking showed that the shipment on vehicle for delivery. However, the delivery never came and the tracking has changed by the end of the day to be scheduled for Saturday 2/14. On Saturday the tracking again showed "on vehicle for delivery". Then again the same BS happened. Now the tracking is showing delivery date is Monday 12/16, in addition a new line saying "delivery attempted" on Friday 12/13. I was home on both Friday and Saturday and they did not come to the house or leave a note and usually they leave my package by the door as no signature needed. So they are lying to cover for their bad service.

The UPS software and customer service completely deceived me. I was supposed to have a package delivered Thursday. I called Friday and they promised it would be delivered Saturday between 2-6 p.m. They blamed the weather and high volume for the delay. The UPS page told me the package is in the truck all day today and out for delivery. It is 10:30 p.m. on Saturday and after being on hold for 90 minutes waiting for a manager I was told the package never made it on the truck. The customer service agents were using the "weather" and "high volume" as excuses for bad software and customer communication. UPS, I feel lied to, deceived and conned. Fix your software and give your customer service agents the same access to accuracy as your managers so customers don't feel like their packages have been stolen and can get accurate information.

I ordered frozen food from Louisiana on Weds. Dec. 11, 2019 with "2 day guaranteed air shipping to Twain Harte CA.; WHICH IS A BIG LIE!!! It got to CA yesterday early AM, then got shipped between 3 CA locations, arriving at my local UPS delivery depot at 8:30 am. Now it won't get delivered until Monday. This is frozen food. UPS blames the weather; I blame false advertising and incompetence. Their guarantees mean NOTHING!

Paid for 2nd day air for a time sensitive item. On 2nd day they emailed they were pushing delivery to 3rd day. On 3rd day they pushed to 4th. Now on 4th they pushed to 5th. These guys are a train wreck - why waste money for upgraded service with them???!!!

I have gotten three packages delivered to my house, and all three boxes were destroyed and inside products were damaged. I am very frustrated with the incompetency of the UPS company. A box should not look like someone beat it with a baseball bat for an hour. I am severely disappointed and will discontinue use of such a company in the future.

This is by far the worst UPS location in Palatine, IL and how they handle clients. My order was delayed for few days, then when I called I was told that my order was lost. I asked for a supervisor and was advised that my package is not lost and will be delivered next day... That never happened. I had to call ups again (4th time in one week, was on hold for more than 30 min each time) and was told my order is on the way back to the shipper and they could not explain what the problem was, even though my address and information is correct. It looks like people working there have no idea what they are doing. Horrible delivery service!!!

Had to use UPS to return items to Amazon. I had to pay for specific pick up times. They didn't show. Called and scheduled again. They didn't show. Now they won't come till next week. The customer service was horrible. Transferred from one person to another. On phone for an hour. Ended up taking boxes that weighed over 60 lbs each, to a local drop off. Now the fight to get my money refunded. They just kept promising a pick up that never happened. Will never use them again.

I have a package that has arrived at their distribution center 15 minutes from my house. Was supposed to be delivered Monday 12/9/19. They have now rescheduled delivery 4 times. It is now 12//13/19 and I still have no package. Spoke with customer service, it is basically non existent. They transfer you to India and these people at the call center fill your head with lies saying that the package will arrive today and it never does. Somehow I've seen 4 separate UPS drivers deliver packages to all my neighbors but somehow I can't get mine. I will never use UPS again. They are horrible and will avoid them at all costs. Please note their excuse has been weather. It's been sunny here everyday this week. What BS lies.

I can’t call the 800 number because it’s saying my tracking number is wrong and it’s not so I called my local UPS store and gave me attitude and told me she can’t help me and hung up. Didn’t try to help me whatsoever. My package should have been here today and it’s not but it still says it’s in transit. I’m beyond pissed because it’s a package with FOOD IN IT! If my meat is thawed they are paying. HORRIBLE SERVICE.

I should not have to go completely out of my way to get a package. Unfortunately I have no control over if a company chooses to use UPS. I ordered 12 bottles of wine and because I am unable to be at home to sign for it, I had to have it delivered to a UPS warehouse FAR from my house. I received no delivery updates at any point. I finally reached out to them 2 days after it was supposed to be delivered. They said it was delivered to the warehouse (even though tracking shows in transit). I drove all the way there just to stand in a huge line with no movement. I finally left pissed off and still do not have my package.

Updated on 12/14/2019: 2nd time this week. I’m home, lights on, car in driveway. It’s raining outside. Ups delivered a package. Did not bother to ring doorbell. Left package in rain. I did not find the package till my guest open the door & found a wet package. Terrible service.

Had a tv delivered that was just in it’s labeled box set on top of my mailbox for delivery. My mailbox in on the street and my front door is 50 feet from the street. 2 days later had a fragile package delivered and guess what same spot after I had called and complained to ups about the driver leaving it there. I will never use them and I will always ask wherever I purchase something who they use to ship. If I can’t change from UPS I’ll find another place that won’t use them. Incompetent Lazy drivers with no respect for your products.

Received email package delayed. No information on how long it will be delayed. Called 20 min to get through all the prompts horrible then disconnected on their end. Went through prompts again. 15 min ported over on phone and sorry due to heavy call volume. Called again. 18 min ported over to Philippines, ask to transfer to U.S., transferred to Spanish then transferred back to Philippines. Was told, "Due to weather there is a delay on your package". There is no weather issues.

UPS loses track of packages and they sit for days in the final location before delivery. They also ship packages back and forth between cities multiple times. They told me that is because packages are bundled. Two day air often takes up to 5 days for no reason.

I ordered a package and it was supposed to be on two day air. Since I was not going to be home on Dec 4 I made a request for my package to be delivered at a UPS store. I made the change early in the morning before the package was sent out on delivery. I figured that if it would be delayed it would be a day or maximum of two. Well turns out that it is now Dec 11 and my package has yet to arrive. I called on Friday and asked where my package was and if there was an update. The lady I spoke to told me what facility my package was in and said that if I wanted to I could go pick up there.

BEWARE. IF you choose the UPS option to get a shipment in a hurry from the US to Canada you will get a price. When the package lands in Canada you will get hit with almost $18 in "Brokerage Charges" for them clearing the package. This charge is known before you get the quote so why is it not disclosed. Call to complain and you'll be told "It's not our fault. You got a quote from the store. You can self clear your package if you want to avoid this charge." Problem is you can't select any option to self clear if you are purchasing something so they've already done it and hit you with this charge so you can do nothing about it. (It's simple to self clear by the way.) Will never use them again.

UPS used to be the gold standard for shipping packages. Sadly, it has taken a freefall and is now a joke. Day after day, the tracking info shows that the package is "out for delivery" before the end of the day. And day after day, it goes back and is scanned again at the "carrier facility". Wish I had a choice of delivery services when I purchase things; I know that I will never use UPS to ship anything.

I had two UPS 2 day Air and one UPS overnight packages that were scheduled for delivery on 12/9/19. None were delivered even though they were shown to be on the truck out for delivery, and the truck was within blocks of the delivery location on 12/9/19. Delivery was rescheduled for, 12/10/19. The packages were shown to be on the truck out for delivery, and we tracked the truck to at least with a block of the delivery location. No delivery was made on 12/10/19. Again these are overnight and 2-day Air packages that were to be delivered on 12/9/19.

I ordered a package through Amazon Prime that was supposed to be delivered from UPS SEVEN DAYS AGO, as per Amazon Prime membership. Every day I’ve tracked my package it says “out for delivery” and that I will receive it today, yet it never comes. I’ve talked to UPS on the phone twice during this process. Both times they’ve told me it’s out for delivery and I’ll still receive it that day. Lies. All they’re doing is trying to placate; not fix the problem. Tonight I was told on the phone that all I can do is keep tracking it; that there is nothing they can do on their end to red flag it to notify delivery personnel that it is SEVEN days late already and needs to be prioritized. Horrible communication, horrible internal processes, and clearly horrible management and leadership.

Yestersday my driveway was redone. New asphalt. Tape/rope across the driveway. The UPS truck pulled in so the driver didn't have as far to walk and broke through tape. When he went to leave, he turned his wheel and did damage to my new driveway. No note left, but captured by neighbor's camera. This company and all its employees have no regard for their customers. Will pay extra for shorter delivery time to ensure it goes some other carrier than UPS.

My UPS driver Nate wonderful. He went out of his way to deliver my package. Lovely person. He should be recognized! My package was delayed and UPS tracking inaccurate. He looked for it followed up and delivered next day. I had asked him when he delivered another package the evening before. Great job. Great employee. An asset to the company.

Package scheduled to be delivered Friday, delayed d/t weather (it was 37 and so cloudy at UPS location and along route no adverse weather according to NWS). Held all weekend, noted on website tracking update to have arrived at local hub ~4AM this morning, supposed to arrive today (Tuesday) between 1215-415 PM. Just got notification delayed d/t weather. It's 57 and light rain. Called and after repeating same lies, finally told it has not even been unloaded from trailer. It's been there for>10hrs, is located ~25-30 min away from me. Supervisor also just repeats same lies (bad weather today) and that "arrival scan" doesn't mean it's arrived or been scanned. I was told they would connect me to local hub to speak with manager there and call was disconnected. Re-call, told to watch tracking on website which they already told me does not reflect actual status.

I ordered products online to be shipped to what I thought would be “store pick up”. Unfortunately it was sent to an address I had just moved from. Instead of sitting all day waiting for my delivery (as I had multiple orders) I attempted to ask the helper for alternate options, the driver blows the horn and yells “come on we gotta go”. I understand the lay have a lot of deliveries but my time is just as important. Employees are so angry these days while they get a paycheck...

UPS is now dumping packages at the end of my property next to the street instead of on my covered porch like FedEx and USPS does. And they are being left unprotected in the pouring rain! Soaked boxes!

UPS Store at 2459 SE Tualatin Valley Hwy, Hillsboro, OR 97123. UPS is supposed to have a partnership with Dyson to ship vacuums to their repair center. I turned in my vacuum Morning of Dec 2nd. The store is supposed to box the item and send it. After 8 days, my vacuum is still at the local store. I have talked to the manager Sarah, who has no interest in helping and she has been demeaning. She said that she will send the vacuum yesterday and nothing has been done. Additionally to this, the guy who took my vacuum, pulled apart the item. I hope I am able to get all of the item back and intact. I am In disbelief that after 8 days as of today, UPS has hold my vacuum, pulled it apart, wasted my time, and has a demeaning store manager who has no desire in helping since it’s “busy season”. I have called Customer Service and they are not able to help either.

Had 2 items shipped to me via UPS within the last month or so. First item, I assumed would be held at the UPS store I designated as my preferred access point. Imagine my surprise when the driver just marched up to my door and rang the bell. It was a good thing I happened to be at home that day. My main complaint regarding that experience was the fact that their website/tracking info is very clunky in regards to letting you know exactly where the package is going to be shipped to.

I sent 4 overnight packages for a closing on a property, one actually made it on time. Two were return envelopes and did not get used, the third one was a day late and of no use. I have been on the phone over 1 hour and 45 minutes and am speaking to the 5th person who is supposedly a supervisor to try to get a claim number or reference number so that when the "check" doesn't arrive in the next two months, I can have some sort of reference # to call back with. I can assure you that this kind of crap doesn't happen with FedEx, unfortunately there was not a FedEx office in Tifton, GA where I had to send these from. Never, never again! UPS SUCKS!

Well it sucks. UPS lost my package. Well it sucks. UPS lost my package with all my car information title and registration because they showed it was delivered at 7:26pm to the house and I was home and I didn't receive it???? Called one number. Told her what happened. She told me he was going to get a hold of the driver and find out what happened to the package and call me back in five minutes. Well I waited 25 minutes. Called back and no one answered the phone then I called the one 800 number talk to a rep. There was put on hold more than I talk to them. Now it's under investigation. We'll see where this goes. Will never ever use them again.

My experience is that UPS works fine until the package gets to the final delivery hub. Once I see that it has been loaded onto the delivery truck, I expect it to be delivered that day. Regularly, however, it just doesn't happen. Presumably the driver just doesn't feel like delivering all the packages, so it returns to the delivery hub. Then, rather than prioritizing the missed deliveries, UPS claims that they've already scheduled the next day's deliveries, so it will be 2 days until they work my package back into the rotation. This situation can repeat 3-4 times before the driver finally gets around to serving my neighborhood. Other delivery companies manage to deliver on time as promised, but UPS is by far the worst. I would pay extra not to have them involved in any way in my transactions.

I received an email confirming that my package was delivered 2 days ago along with tracking number. When I checked the mail box, there is nothing. For last 2 days, I am checking for package. I am compel to write this review because this is not the first time it happened. It happened in past 2 more times. It looks like delivery guy completes his delivery without even coming to this route. I do have the tracking number if someone is sensible to resolve the issue.

Delivery of our furniture was scheduled for Dec. 4 and I stayed home. Delivery did not happen and was scheduled for next day. Dec. 5 I stayed home again and status said same thing “In transit, delivery at end of day”. Same thing happened, no delivery. Next day, my husband stayed home and we stayed up till midnight, but same thing happened. Dec. 7, I called UPS 800 number at 7am CT and was told that the center would call me back at 10am. No calls. I called back and after waiting 30 minutes, I was connected to the call center that’s located in the Philippines. They can only tell you what you can see on the website. No way for them to track the truck or give you a time frame/ window when the truck will arrive. All they could do is everything you can do yourself on the website, cannot even give the number of the local UPS facility.

Got notice of delivery requiring adult signature. Initially said out for delivery between 12:15-4:15pm. Later changed to 2-6pm. Never showed. Now my tracking shows in transit. UPS made me waste 9 hours waiting on an item they never delivered. VERY POOR experience.

Per UPS’s app, 3 packages we’re supposed to be delivered to my home today. I received text messages from UPS and emails from the shippers that the packages were delivered. They were not. I called UPS and after 30+ minutes in queue, I was informed that they were delivered to the wrong address. The UPS rep opened a case for me and informed me that I would be contacted within an hour with further information. In the interim, I contacted the shippers who confirmed that the packages had indeed been delivered and signed for.

UPDATE: UPS website updated this morning says my package has been found in their system and will be delivered tomorrow. Won't be shipping expensive items during the holidays ever again. Not worth the risk of loss.

I had 3 out of 4 packages that were missing on 12/2/19. Says was delivered on same time. All 3 from different places. Hard for me to believe that it was delivered somewhere else. My mistake showing the same date and time. When I tried to contact UPS online I couldn't get help.

My sister a package overnight delivery to me on Wednesday morning. It was to arrive Thursday by 8:00 PM. The website kept changing the time and then changed it to Friday. Today is Friday and I map tracked the package. At 8:45 PM the truck stopped and delivered a package across the street from my house and then left. I tracked it back to their warehouse. Now the delivery day has changed to tomorrow. That is 3 days not overnight. They are extremely incompetent. Why pay the ridiculously high price for overnight when it arrives (hopefully) 2 days late. If I could give negative stars I would.

I use Amazon a lot, so UPS winds up with a large portion of the packages I receive. They used to be fine, often even waiting until someone answered the door. Lately, however, they've been leaving (probably throwing) packages onto the front porch, without knocking, and leaving every single package damaged. I just received a package with computer parts, for Christmas, that looks like it was smashed between other boxes. Packing items with those air pockets is NOT an excuse to mishandle them so abhorrently. If I could specifically use a different service I would in a heartbeat.

Delivery was scheduled for Tuesday, December 3rd, today is Friday and they can’t even tell me where my packages are. Three time changes a day, first delivery is in the morning, then in the afternoon, then in the evening, finally 10 pm I get an email, delivery delayed. Last night I made a change that I’ll pick up the packages myself because I need them this weekend. I was at the facility twice, can’t tell me where they are, could be on the truck, could be in a different building.

I entered a 2nd day delivery contract with UPS. I followed 2 packages from different locations that were to be delivered on same day to my home. Package #1 and #2 were marked out for delivery before 10:00am. Package #2 required a signature due to medical equipment (diabetic supplies for juvenile son we critically needed, hence paying up for shipping). We stayed home all day and evening due to urgent need for package and required signature. Packages never came.

UPS is the worst shipping company. During Christmas time they don't deliver our packages until 9pm or later. We wake up at 2am every morning so how can we wait for late packages. Leaving them on porch overnight is not possible because of thefts. Not to mention the stupid knock on the door that wakes the dogs. We know they are there because their trucks are super loud. No need for the knock. I know it's a busy time but it is also busy for FedEx, Amazon and the post office and none of them deliver at 9pm.

Because of my time frame at home I asked my best friend's wife to mail a Weiand Boss 302 tunnel ram using UPS while we took care of some chores. 11/23/19 at 09:59 am tracking Last four (4248) the tunnel ram was received by ups store 5983 to send to Monterey, CA. This was to be a 3 day residential delivery costing $121.15. The package weighed 26.10 pounds shipped 11/25/2019. I was told by Mars at the customer service center at (404) 828-6000 that the routing of this package went from Colorado to Utah then to California. Due to the incumbent weather is why the package never arrived until 12/3/2019 at 5:41 pm. Problem is that that tunnel ram was delivered to an incorrect address and not the delivery address stated on the package.

Waited on a package all day to be delivered. Saw truck parked in the parking lot. Waited for a knock, a call, even a text or email. NOTHING! Looked to see if the truck was still there, it was taking long. Noticed truck wasn’t parked there anymore. Checked my tracking email, it said he attempted to deliver. BS! Wasted a entire day for a package that never came. The only reason I gave them 2 stars was because of the customer service people.

I had a package coming that required a signature. I was given the ability to "Follow my delivery". The driver not only drove by my subdivision 3 times (within a block of the entrance) without stopping, but literally made a circle around the subdivision in every direction. This was done over a 4 hour period. I wasn't able to jump in the shower, get on with my day, nothing... because I had to sign for the package should they stop, which they never did. To make matters worse, the package was already a day late.

My time sensitive medication was delayed due to UPS hub not unloaded, rendering expensive medication useless. Was sent overnight but not delivered by UPS. Nothing in place to separate such items from everyday gifts. Called customer service. They did all they could but not enough. Not able to get corporate office info. Pharmacies should not have to eat the cost for UPS problem. Very unhappy I have to miss a week of important medication due to their incompetence. Not happy at all.

Anytime I get a package or packages shipped through UPS. It always ends very bad. The first time I had something delivered via UPS. 2 out of my 3 packages got stolen because the UPS driver just left my package on a random ledge (that was nowhere near my unit). So I ran around to retrieve my one little package and had to have my other 2 reshipped. This recent time from just today the driver let a random person sign for my package and I’ve been waiting since noon for IN MY APARTMENT! I left work early for this package and I missed my car appointment for it just for it to be delivered to a Random person who I don’t know.

UPS charges huge fees for "guaranteed" overnight delivery but my last three experiences the package was a day late. NEVER use them if it MUST to be there. I don't know how they get away with offering this service and taking your money. DISHONEST SERVICE!

My local driver has delivered my packages to the wrong house more often than not! I am a regular Amazon shopper and this is making it impossible to continue. On my way home today I stopped for coffee around the corner where I was blocked in from the exit by a UPS truck that parked. The driver got out in a tank top, Minus the UPS jacket and shirt. He ran to the ** Dispensary next door, no package in hand and left his truck blocking the exit. Maybe this is why he can't find my address??

This is the worst experience I have ever had. Would NEVER recommend using this company. My package were shipped from Canada to the US but no information was given on requirements for the shipment. It was stopped at the border and the compliance team advised that it would be returned to the local store (528) it originated from. That was 2 weeks ago... Since then 11 PACKAGES (!!!!) have been lost by UPS. An investigation was supposedly started yet when I followed up I was told that it couldn't have been because there were more than 3 packages. I was told to start a claim online, yet online I was unable to. I have called every type of customer service and nobody has offered help.

I ordered a refill of my MS medication to be delivered today Tuesday. Firstly I was lied to by 'parcel services' supervisor Chelsea ** who told me my order was attempted to deliver at 7 pm which is not true as I was awaiting in the delivery location since 4pm. Then I was told by two different customer service reps that a courier would bring the package to my location between 7pm - 11pm as it is Refrigerate required and the shipment has been in transit since Sunday.

Cost my small business a ton of money because they packed wrong. I used their pack and ship guarantee service. They packed the package incorrectly leading to the destruction of the contents and then looked for one excuse after another to drag it out and avoid assuming responsibility. I was horrified!!!

UPS does not deserve even a one star. They are absolutely horrible!! My passport was stolen by UPS and an empty package was sent back!!! Unbelievable! The envelope was carefully opened by some sort of paper knife or envelope cutter, clearly by a skilled UPS employee who has experience stealing important documents before. I had to cancel a non-refundable international trip for myself and a relative and have to apply for an emergency passport and re-apply for the foreign country's visa. Not only am I out of $$$$ but also going through emotional trauma due to identity theft.

The only reason I give two stars for this company is because my packages were received ahead of schedule, despite a delay due to a late plane. However, their text confirmation system seriously needs to be updated. I had to order replacement credit and debit cards because my wallet was stolen, and had to pay for expedited shipping. I was supposed to receive my packages on Tuesday, November 19, but there was a delay due to a late plane. The new arrival date was Wednesday, November 20 between 2:45 p.m. and 6:45 p.m. I received my packages that day around 2:15 p.m. while I was at work.

India UPS are very bad at customers care and whenever they forward my order to another state UPS office they always bill me with custom duty and tax. And I pay the duty and tax amount with more than half of my order price. What kind of shipment is these, they are very bad. I'll never used them again. Cause they just don't care, they care only about the money.

I have been a UPS customer for 30 plus years. Only one word describes the staff at our local terminal: OUTSTANDING! But, the customer service department via the 800 number is lacking. 1st off, it is almost impossible to get them to credit you for a mistake made by UPS. You are shuffled from person to person before getting a fair solution to your issue. If you ever do! 2nd: You, the customer is never, ever correct! UPS does no wrong, even if you have the proof of their mistake via their own tracking system and the package in front of you as you make the call. Additionally, it is difficult to understand probably 25% of the person offering service. Please understand I want to pay you for the service I receive, I will never ask for a refund unless it is a failure on your part. Thank you.

Awful, lost package and could only open an investigation. Next day delivery but 8 days to find the package they had lost. We sent a payoff for an automobile and they lost it and now we are hit with late fees.

For the last couple of weeks UPS had been handling packages from companies I’ve been ordering from. The drivers has to be the most worst of them all. Every package they leave in front of your door. Even when you're home they leave it in front your door. They don’t really knock. I’ve been home to see what they do. Two times they knocked dropped the package in front the door when you get to the door. This time got a email saying package was left in front door. Left work early because it was fairly expensive and no package was there when I got home. It’s horrible. If iOS is the sender order from somewhere else.

I sent a letter from Manhattan to the UK Tax office. It never arrived. I have now spoken to 8 different people on the phone. The Manager of the 57th Street Store, Manhattan tells me "It's my own fault. I should have been tracking my own parcel? That's what they give you tracking number for." Only the individual store can give you a refund? The Corporate Office just give you the run around???? I gave a one star rating because it won't process this review without a rating. Never again.

Tossed my package on the ground. I live off a 4 lane highway. Anyone could have picked up my package. Nothing wrong with the weather or my driveway. Just too lazy to drop the package off at the door.

2 packages being delivered, one made it there and the other was delivery attempt failed. After calling and speaking to them they said, "Sorry we'll hold it for you at this location," went to that location and nope..completely different location. If you want to have your packages delivered DON'T use UPS. If you want to scavenger hunt and frustrate yourself then you found the place. If it has to get there, I'm sure the Pony Express is a better choice and they have been gone for centuries.

Thanks for helping fight climate change. Missed my delivery. I went online to change the deliver to a pick-up at the ups store beside my place. The options I received were for stores in difference city’s. I called customer service and was informed it would be a 6 dollars because she had to do it or free online. I told the operator I didn’t get the option for the store 1km away for me. She put me on hold and when she came back I was told it can’t be delivered to that store. No reason. Just it can’t. The delivery driver has to attempt 3 times. So 2 more round trips of wasted fuel being burned. Great job UPS!!! Never again will I order anything online if UPS is the only option.

I came home from work to find that the UPS person had been there to deliver a letter that needed to be signed for, which would be great if I did not have to be at work. I called, got to speak with someone that could barely speak English and was told that I had to be there no matter what. Asked to speak with supervisor was on hold for 10 minutes...then disconnected. Called back, spoke with someone that could speak English, the advise given was to sign the ticket and they will deliver tomorrow.

Never in my life will I request another pickup from UPS. What a complete waste of time. Scheduled a pick up between 9am-11am, guy gets here at 10am to tell me he doesn't have room in his truck and will be back at....4:30 pm. What a joke. I took the mourning off to put all the boxes out. Last time I ever use these clowns for pickup.

UPS not only lost a package, they lost the replacement. Investigations that get no further than a status write-up is not an investigation. So far, UPS cannot be counted on to consistently deliver packages, actually search for missing packages or follow thru on promises employees make just to get a customer off the phone. Yeah, I'm going to have a different company handle my business deliveries. I won't have my customers treated this way.

Package left that was not ours, but 2 blocks away. Tried to call & get it picked up to no avail. Worst customer service imaginable. In my 70s out in the dark delivering an oversized package. This company is absolutely terrible. I will never ship nor order anything to be delivered by these incompetent jerks! I worked for them for 7 years in the 70s & I knew they were poor on customer service then.! Terrible now!

They will hold your domestic shipments in customs and deliver it late. If you call to ask why you get someone who speaks broken English and gives you no answers. Used to think USPS was bad but UPS showed me, thanks for sucking so hard ups, this disabled vet really appreciates having the package I was looking forward to all week being held on Veterans Day.

We shipped football tickets by overnight shipping and were guaranteed they'd arrive by Friday before the Saturday game. They shipped to the wrong location and the tickets arrived Monday, yet they refused to refund the cost of the tickets. Unacceptable!!

I have used UPS to send my payroll to our 9 locations for 10 months. During this time there have been delays due to inclement weather which is very understandable. I always ship a day earlier than needed if they miss by one day will still make it on time. This time one of my shipments showed as delayed with no reason given, but showed it was still one day ahead and was in the City of destination. Next day I checked again and it showed that the address was incorrect and could not be delivered. This is the same address and label that has been used for prior 10 months without incident.

UPS shipping is one of the worse delivery companies out there. On 11/7/19 they told me they would be delivering a shipment between the hours of 11 and 3. I hired two men to help me with the shipment and we set for four hours waiting. After 3 they had not yet come. I called and they said, "We won’t be there till later tonight." I told them I had to go to work and had send the two men home when they had not arrived by 3. All they said was, "We are sorry. We will try and reschedule," which they could not do. I had to get my wife to leave work (more money lost).

I shipped a package with important legal documents and was given a guaranteed delivery date of 11/1/19. With tracking the package, I see that the package arrived in the destination city (Sacramento, CA) by 4am on 11/1/19. However, from there UPS decided to ship it across the country to Maryland where the package has jumped from one city to the next for the past 3 days. Now, my delivery date is 11/12/19...nearly 2 weeks late for legal documents. I contacted customer service and was given an apology and absolutely nothing more. They could have easily decided to expedite the shipping and make this package an overnight package, but instead refused. Despite the error being completely on the UPS handlers, I am the one put out and left to suffer the consequences. I will never use UPS again. Customer service was terrible and they do not accept responsibility for their own errors.

I ordered a mattress from Amazon and want to return that one. Amazon provided me free pick up by UPS. When you buy mattress online it comes in a box. It will be in compressed mode. Once you open the box you cannot pack it again in to the box. So what I done is wrap the mattress in plastic. The driver from UPS refused to take package and the reason he told was it's not properly packed. I explained him about package that comes online. He was really rude and not at all helpful. I was really upset and into stress due to his reason for the refusal. The example he told me is that if you order a shoe rack and when you return that it could be packed in to the original packing. Yea that is true, we can do it for a shoe rack but for a compressed mattress we cannot do the same. I will never use UPS again for any of my shipments. Then I contacted Amazon and they were very helpful for the return service.

First of all If you're considering applying for UPS you better have someone you know working there that is already upper management that can pull your application & basically get you past the interview part & in the door; if not you looking at a lot of sleep-ness nights/super early mornings considering they will not inform you prior to coming in that it is a strictly manual LABOR job. They (lower management) will literally have you showing up to the facilities hours prior to the time they are actually ready to come & get you from whatever harsh weather conditions you & the rest of the future employees are facing outside (as an consideration of future employment).

I recently ordered a gift for my daughter for her birthday. UPS was scheduled to deliver the package on a Thursday. I set alerts to notified me when the package was delivered so I could have someone retrieve the package immediately. My package was delivered at 12:44pm and my husband was there at 12:55 to retrieve my package and there was no package on my doorstep. I called UPS to let them know that I don't have my package. UPS had me re-verify my address and after I did I was told that the package was delivered to my neighbor by mistake. I was asked if I would like for the driver to be sent back out to retrieve the package and I said yes.

For the 2nd time in 7 months, a wine order from California has been “lost” in my home state of Massachusetts. Weird that these 2 shipments could both travel across the US only to mysteriously disappear here. I think some UPS employees are either enjoying my wine or making a little side money on the side.

Hello, I have an URGENT delivery which you attempted to deliver yesterday. I have been given an info notice number yet I cannot track it online, I cannot track it on the UPS app and your customer service centre were extremely unhelpful too. If you are looking for more customers to use you, you are going the wrong way about it. How am I supposed to reschedule my package if your system lets me down at the first hurdle?

Purchased a product on Amazon Prime that was supposed to be delivered in two days. UPS will not deliver it! It's been on the truck now for three days saying out for delivery today. We called and the UPS person was rude to us for asking where our package is and when will we get it. We were told we would get a call within the hour but of course no one called. Amazon should drop this incompetent and rude delivery business. If UPS can't deliver a shoe box size package in 5 days, they have no right working for Amazon! Go deliver pizza instead!

I ordered something online and they'd used UPS to send me the package. I paid 2nd Day Air so that I can get the package on time and paid higher than the ground shipping of course. Tuesday they knock on my door, took me 30 second to go down, to watch UPS truck drive away, and they left me a SORRY notice! The next time I wait at the first floor, they didn't even knock on the door or ring the door bell, just put the notice on the door and left, the third day they did the same thing, I called the customer service. They basically told me to, "** OFF, IF YOU WANT IT, PAY ME AGAIN!" This is my last time use UPS.

I ordered a wheel balancer from Amazon and UPS Lost my package and it's in a state that it was delivered but nothing was delivered and all they could do is say, "We're sorry." Poor service poor poor service. Tracking # **.

Approximately one out of four deliveries is late. The last one, still yet to come, was shipped from PA to NY, a half hour from my house. It never came the day it was supposed to and somehow popped up in NC. Instead of shipping it overnight, back to NY, it is hopping up the east coast at a snails pace. Their delivery guarantees are as good as their customer service. They have no consequences for this type of error. They say "sorry" and "we'll get it to you as soon as possible"....which means as soon as convenient.

In August I placed an order with Party City which UPS was to deliver. I never received the order and it’s almost three months later. UPS claims it was delivered and refuses to reimburse me. Party City won’t reimburse me cause UPS is lying and saying I received it. I have video cameras outside my house that prove it was never delivered. I even had to make a second order through Party City to get the product as I needed it for a party. (I picked that one up at the store.) Why would I order everything duplicate if I received it in the first place? I’m now out $150 because UPS is unethical.

I packaged a guitar in a new box with high density foam, took pictures of the process, and purchased and printed my UPS label - WITH INSURANCE. UPS accepted my shipping and insurance money, picked up the box and delivered from Seattle to California - damaging the guitar FUBAR. A claim was made to UPS by me the shipper and by the buyer of the guitar. UPS said it would take a week to make a determination upon their examination of the shipping box and packaging. Three weeks later they hadn't bothered to make an inspection. Buyer returned the guitar to me via FEDEX. UPS sends insurance claims to a company they own called Crawford. Crawford said that the claim was denied because there was no inspection of the shipping materials. Really, in three weeks they couldn't arrange for an inspection, when they said it would be a week?

UPS delivered my new phone to someone without verifying the person they delivered to - they did not obtain a name or signature - so I have no idea where my new phone is. I had spoken to customer service and they told me to expect a call within the hour to let me know what information they had obtained (they were going to contact dispatch to get information from the driver). They also sent out an email to verify that I would get a call within an hour. The hour went by and about a half hour later, I called them. I spoke to yet another service agent. He told me that my situation had not been entered as urgent, so he will put in in again, and I will hear from them within the hour.

Absolutely HORRENDOUS service. Not just once. Not just twice. But MULTIPLE times. Our company ships our items through a 3rd party and when they said the item couldn't be delivered because of an address issue (which wasn't true at all. There was an extra noun in the name of the company. Because of which, they wouldn't deliver it - EVEN THOUGH THEY HAD ALREADY DELIVERED A DIFFERENT PACKAGE TO THAT SAME NAME AND ADDRESS THE EXACT SAME DAY. So I called to update the contact information and have them sort it out with the customer who needed the items. A week later I was notified that the package was returned to our 3rd party sender AND that they had never contacted our updated contact person.

In our area of Van Nuys, CA, they don't have enough carriers and UPS really wants you to pick up the item from them. I am an elderly lady, with no nearby relatives, and the package was heavy. I requested a delay from the company I purchased it from due to illness. UPS said they would delay delivery, but what they meant and not reported to the company, was re-delivery was not in what they do. The email from UPS for Delivery Notifications was ALL WRONG giving WRONG Information. No delivery was going to be made. It turns out they HOLD it for pick-up. Excuse me? They delivery, that is their job.

I am in the process of organizing a charity event and needed over 200 copies of four different items. I placed the order on Sunday afternoon and it was ready Monday afternoon. The quality of the product is off the charts! Fantastic! While sites online may offer cheaper prices, they nail you with shipping charges. I will be using my local UPS in Pahrump, NV, in the future without hesitation!

For the 2nd time in a month the delivery of my items were delayed for almost a week, sitting in a UPS facility for days when it could have been here! In the future for sure I'll try not order anything that ships via UPS!

The RAM memory in the computer I use for my business went bad, and I ordered a replacement online on Tuesday, October 14th. It shipped UPS 2nd Day Air that evening, and was in New Stanton, PA the next morning. Next stop, my distribution center in Newark, DE by Thursday morning. Great. Except that's not where it went. Misrouted to Maumee, OH. OK, there's a percentage of errors in any system the size of UPS. It's annoying, but not the end of the world. My business can survive with an older computer I use for surfing the web.

They are such rude people and no one takes responsibility when things go wrong. First, they came to deliver my package at 3pm on Thursday and since I am working full time, obviously I was not at home. On their website, they said they were gonna deliver it closer to the end of the day. That was still fine, I called them the same day to ask for another deliver attempt and they said they will deliver it the next day and which is why I took a leave from work. I didn't get anything till 6:44 pm so I called and disappointingly, they had not processed my request and said they can have it delivered next day (Friday) between 12 and 1 pm.

I have faced this issued twice in the past 2 months. The website first shows that there is no signature required and then when the delivery is supposed to happen they say unable to deliver because of no signature. I did not receive a 'We missed you' slip either. I selected the option on the UPS site to deliver at the management office. Again next day it said, "Second delivery attempt made and we missed you." Again no note at the door - nor delivered at management office. Final attempt: I waited the whole day and I can see that no one came to the door. This time I had also authorized release on the UPS website and asked them to leave it at the door. Still no delivery and the same message on the site. Every morning it would say 'Out for delivery' and by noon it would say 'we missed you'. None of the 3 times was there a note left at the door. Terrible experience.

I frequently (3-4 a week) order products from Amazon that are sent USPS. My business purchases many products from China for resale and it's either sent USPS or DHL and I even have had FedEx deliver them. Never have I used UPS until I purchased an item from Walmart for my son's birthday. I did next day shipping so it would arrive 2 days early.. After being one day late they said it was lost in New Jersey. Again I got on the phone and reorder the item prior to eating and doing a refund.. It never arrived.. Now it's two days after my son's birthday and on to order number three.. which while tracking it says out for delivery.. Now it's 8 at night and it finally updated to incorrect address. Which could not be more wrong. Basically it's 8 at night and it's raining and the driver drove right by my house which is easy to find.

UPS was suppose to deliver my package but never did. I called to find out what happened to my package. They said it's held at the Secaucus facility for pickup. Really. Why the hell would I go to Secaucus to pick up a package that you get paid to deliver to me? I called UPS 6 times in 1 day and all they did was say sorry. "Really". I need my package not your sorry. Anyway I didn't get anywhere with them and after a few days they sent the package back to sender. Now this has happened 3 times and they were telling me on the phone to not be loud with them. "REALLY". THIS ** UPS SERVICE IS THE WORST IN HISTORY OF ALL DELIVERY SERVICES. And their management is also screwed up and unhelpful. If you had to use a delivery service do not use this one.

I can NOT stand UPS. There is an apartment building on my street with four units and a similar address. UPS seems to always read my address, decide it must be one of these apartments and leave my package there. Today, I waited all day for the package, saw their truck pass by, and then received a delivered notice. I rushed to the apartments Two wouldn't answer, two said they didn't have it. UPS left it there AGAIN! My $300+ dollar shipment left at an apartment, when my address is correct, no one called to verify, and I do not have an apartment number! They have made me wait another day to even talk to them. AVOID if possible!

"Customer service" numbers are all the same--local, corporate, etc. And...I called our local Springfield Virginia office and the service representative was in the.... Philippines.... I paid extra for delivery 1 day service and from Saturday on, I got different times for delivery. In this day and age, surely UPS could afford customer service humans in each office or an upgraded more accurate time tracking? Forget drones...Spend your money on reps in the states or an accurate tracking system.

I had sent a package back in August, which was lost in the shipment. I have since then been trying to reach the agents who open a case online, ask me submit the invoices of the products I had shipped but have not received any compensation for the lost package as of yet. To be honest, I felt that the whole attitude has been pretty callous and I am extremely disappointed by the experience.

I returned home from work to find a UPS InfoNotice on my apartment door telling me that a final attempt had been made today to deliver my package, and yet this is the first notice they have left on my door. I called to inform them of this and was told that they were sorry to hear about this, but that was the final attempt as the system showed a record of the driver having made two other attempts. I explained that this recorded information did not negate the fact that no notice was left to inform me of any other attempt.

This last week we ordered a new baby car seat and stroller to be delivered to our upstairs apartment. When we got home at 5:00pm, the package still had not been delivered. When we tracked the package, it said that the package had been delivered at 3:30pm earlier that afternoon. Fearing that someone had stolen our package, we looked around our apartment building. We eventually found that the delivery person had left our package downstairs completely out in the open! Literally anybody walking by could have just picked up our package and left with it.

We went to UPS store at Glen Allen, store # 4820 for notary service, the notary agent is very well informed and knowledgeable of what she is doing. It was little crowded there but she is very nice and helped everyone with same level of energy with lot of enthusiasm. The store is very well organized and they maintained the place very neat and customer friendly.

On September 30th, I ordered an item from Guitar Center. They chose to deliver via UPS. There was a change of address reported to UPS on that same day after noticing that the original address was wrong. UPS did not acknowledge this until October 2 (2 days later!). The item was supposed to be delivered October 3rd, however, for some unknown reason, the delivery date was changed to End of Day, October 4th. It has taken 4 phone calls to UPS Customer service to try to expedite the item. They did not seem to feel the urgency to deliver the item by October 3rd, as originally scheduled even though the address change was made on the same day as the item was picked up.

They admit to delivering to the wrong house, said they tried to retrieve it, but never did. They don't really care. The incompetence and indifference is abundant in this company. This has happened twice now. If I have other options in the future, I WILL NOT be using UPS.

Simple - do not use this company if you want to actually have your item shipped. Bought a small but not inexpensive item to be shipped to Canada. Seller shipped using UPS without telling me. Got overcharged to start with. But the kicker is they didn't tell him that to ship to Canada from the US he had to fill out a customs form though they were perfectly aware one was needed. The item sat for 6 days in Kentucky then he found out he had to send the information for customs clearance. He said he sent it and all should be fine. But though they received the necessary information they still sent it back to him!!!!

When our son moved off to college, we had two boxes of his stuff shipped to him by UPS. When he called to thank us for the packages, we asked him about a couple things we had put in the boxes, but he didn't know what we were talking about. As it turns out, a smaller shoe box was totally missing from one of the boxes. He said he had noticed that one of the boxes was damaged, and some of the stuff inside was also, but didn't realize that anything was missing. One of the things that was damaged was a pennant that had obviously been stepped on or driven over. (He sent us a photo.) He assumed that we had damaged it somehow before packing it up, but it was fine when we packed it. Either the box had come open during shipping or someone had opened it.

The only reason there is one star above is I had to in order to leave this review! I purchased something online and it was delivered in 2 packages. I spoke to one customer service agent last week, super helpful and went the "extra mile" to help me have the package left on my doorstep. This week for package #2. I have spoken with 6 agents and still no help! All I want is a message to have the package left on my doorstep like last week and no one can help me. One told me to sign up for "my choice". Next agent told me this option would not be available to me at this time for this package. One hour of my time being put on hold and being tossed around. I wish I remembered the one agent I spoke to last week, I would just ask for her. She was the "ONLY" one to actually provide me customer service. Whoever you were. Thank you because everyone after you has been a nightmare!

I ordered a piece of exercise equipment for my home. It was for rehab purposes. The order was placed on Amazon & stated the item weight. The package clearly states gross weight 132 lbs. Upon delivery the delivery person was complaining on how is they would have noted the weight they would not have loaded it. Then they had me help them lift the package up my stairs to the front porch. I was given the heavy end & no lifting device was used. I did state I was old & limited on what I can lift. The delivery person was gruff & in a hurry. Again stating on how the package was over what they were supposed to deliver.

I have wine being delivered by UPS which requires a signature. I was told the delivery would be between 2-6pm on a Saturday. It is 8:30pm now, no delivery. There's no recourse for me because if I miss the delivery I go on vacation tomorrow so I'll have to reschedule. They charge for that which is ridiculous. Also the MyChoice app/service doesn't work properly for me to login to get more info. So I literally can't leave my apt until this thing comes, if it does at all. And there's no penalty to UPS for this significant inconvenience.

NEVER use UPS if a signature is required. UPS drivers are bad about running up and putting a tag on the door, without even ringing the doorbell. UPS doesn't care, and doesn't even give you a way to report it. I've had multiple bad experience with them in Wylie and Colleyville TX.

This is a recurring problem and is the straw that has broken the camel's back. I received a notification a package was delivered to my address at 10:32 am - it WAS NOT. I am at home & have video coverage of property and have line of sight to the street and front door. Attempts to report the problem online fail as UPS website states STILL OUT FOR DELIVERY?! How - when then notified me it was delivered. The further irony - UPS delivered a package from the SAME SOURCE to the SAME ADDRESS yesterday at almost the same time of day.

If you live in Canada, don't use UPS!!! I bought my item using UPS Standard shipping from locations in Canada to locations in Canada (which was supposed to take 1-2 days) but 4 days later my package still hasn't arrived. And it says: An emergency situation or severe weather condition has delayed delivery.. Which is a complete lie as the weather is fine and there was no accidents, I don't know if the driver straight out lied or the management lied, this is unacceptable. Never using UPS Canada again.

The package s needed to ship was 14x40x3 inches deep. The agent said it would cost 66.80 to package item, already had bubble wrap around the outside, wow! I will not use UPS ever again! My opinion is this is a ripoff, consumers are not dummies all the time. I worked for a dealership and shipped packages daily. Seems that they try to take advantage of people! Never again!

The delivery guys put "receiver not available" without attempting for delivery. Calling the customer care is of no use. My family is at home waiting for delivery of the product. The UPS guys do not call through intercom nor put a door tag, and just put a status "receiver not available".

They do everything to NOT pick up the item and just leave "pick up" attempt slip so you drive to the office and do the job yourself. Drivers don't even try to do their work. Customer service is completely unhelpful, they just lie "we will escalate the issue, someone will pick up the item tonight". AND NOBODY comes. Nobody. They just tell you this to get rid off your call. Scam company.

I shipped a package 2day air, it was lost almost right after leaving our facility. When I tracked it there was no movement for over a day, when I called UPS and explained to customer services they immediately put me over to someone else and they just said file a claim your package is lost. I am like What??? So I did. We had a friend who worked for UPS go hunt our package down and it was sitting, pushed off to the side, tore apart. It then sat another day as the address label was gone. UPS never called us to say the package was found tore apart sitting in the corner. Today I called to get a refund and the guy said it was delivered. What do you want. I said I paid for 2nd day air and it was delivered a week later. Damaged. He said call billing, I call billing and they say because it is a large package it is not eligible for a refund.... What? Just a run around. **.

I shipped a box to Boston in April and it is now the end of September and there is still no sign of the box or any reimbursement whatsoever. I have called customer service at least half a dozen times and I still can’t get an answer as to where my shipment ended up and no response from UPS about reimbursement. For the first couple of months they kept telling me it was too soon to conduct an investigation. After several months they said they would start an investigation but I never heard back from them. When I called again they said they would start another investigation, still haven’t received any response. I am now out $13 in shipping and the value of the item shipped was several hundred dollars.

September 16th I sent a very important UPS next day letter to my customer at ** US Hwy 41 North. The driver mistook US Hwy as "South" HWY 41 and wrote not deliverable, wrong address. UPS would not redeliver the letter. The customer after lengthy attempts had to settle for picking the letter up early the following morning instead of waiting for another "delivery". UPS agent Anna ** told me that because my customer chose to pick up the letter the following day instead of waiting I must pay the full invoice. Their driver made the mistake, their station manager would not fix it and we get the bill.

Absolutely horrible and frustrating. Traveled to Europe to visit family with my boyfriend. Originally only went for couple of weeks. I do wear clear plastic aligners for my teeth to correct my smile, which I do have to change every week. We decided to extend our trip, so we asked our friend to ship us the extra couple of plastic aligners so I can stay on track with the medical plan. He shipped it on 12. September, paid $163!!!! For the package to be delivered. GUARANTEED by the 17th, which is the whole week for a delivery, very plenty of time.

UPS is trash and have been trash for years. The service is terrible, the departments aren't streamlined to effectively solve customers' problems, and their people are unscrupulous. A package was sent to me on 9/18/19. Our area was hit with a tropical depression that inundated the entire city. The heavy rains caused major flooding in and around the city. However, by yesterday (9/20/19) the waters had mostly receded.

Last October, a UPS driver came to our house to deliver a package when my husband and I weren’t home. Instead of staying on our driveway and backing out, he tried to turn the truck around in our yard and drive out forward. Being end of October in the Catskills, NY, we had experienced a lot of rain and the yard was wet. The driver rutted up the side of our yard and got his truck stuck, which is how we found him when we returned home. He told us he would be fired if the company found out he got the truck stuck, so my husband helped tow him out and we didn’t report it even though we had to clean up the portion of our yard that he ruined.

Offshore helpline, cannot understand their English. So many lies about the location of my parcel, no tracking system. Only lies. No helpline, never delivered my product on time. 4 days now trying to arrange a delivery, 4 days I must stay home from work and lose wages. Huge mistake using this UPS for shipment. Never again. Lies and poor service.

My package sat in my town for 4 days and was delivered on the 5th day. I called twice, was told I could not go pick it up and since they changed the delivery date Amazon couldn't do anything until that date and they did deliver it. Then they held 2 more packages for an extra day. They make sure you can't get to anyone that could do something. I am so mad and all I would like to do is speak to someone who cares and might get some answers for me.

I shipped a box from New York to Atlanta, almost a week and half ago. It has still not reached destination and has been going round and round. They damaged the box while shipping, which I was notified. I have been talking to them for a week now and everyone tells me a different thing. Yesterday and today morning, they assured me that the package will get to me in Atlanta. When I saw the tracking it seemed like it was going back to New York so I called again and the person I talked to told me that it is going to New York. I have already moved to Atlanta and will have to arrange for box to get back to Atlanta from New York. UPS has not being responsible with the way they are handling the package and having charged me for the shipment. Pathetic.

Listen, 1. I was given false information as to where my package was and 2. I was told I would be charged to change pick locations or for re-delivery because of someone else’s mistake or false claims. Time and time again I have issues with your delivery department. It keeps happening to me and others, either we don’t get our package, something got lost or sent to the wrong location. Please help me understand why you give your customers such a hard time!?? I’m paying YOU to give me my stuff. Not make my life harder than it already is. I run a business and you’re affecting not just my own life but my business. Whether you care or not isn’t the point. People go out of their way to do their job correctly so why can’t you???? We’re getting so tired of this nonsense....

To put it in brief form, I ordered a product in June, 2019. A week later that product had been left on my porch, for delivery. Fast forward to 9/13/2019, when a Ms. Kayla ** from UPS Small Package Customs Brokerage called me and said that the company had sent the package “prepaid”, which, in UPS lingo makes me responsible for all government charges associated with importing the product. Therefore, UPS had my name on the invoice. If I failed to pay the $52.56 that was owed within five days, the matter would be handed to a collection agency. Despite the fact that I never signed anything, or engaged UPS in any way, she considered it my debt, To despite my protestations, and refusal to pay. She didn’t care what was legal or right, she wanted the money, and would do whatever was necessary to get it.

Lies are standard operating procedure. Packages may or may not be delivered at the discretion of drivers. My packaged was scheduled to be delivered at a residential address however the driver updated my account saying it could not be delivered because the business was closed. Someone was here all day and a delivery was never attempted. Anyone who lies so blatantly should never be trusted. The lies lead me to believe that behind the lies there is criminal intent.

Tracking indicates that my item is arriving by the end of the day. We waited till 8pm. Suddenly it was re-scheduled for future delivery. Contacted support, but they cannot give me any additional information and they will just relay my issue to the receiving UPS facility. Was then contacted me the next day stating that they can't find my package in their system. And they would call me back in 30 mins to try and locate the items.

I often order things online especially on Amazon and Costco. Usually these two companies use UPS as their shipping carrier for my area. I recently placed an order from Amazon and the scheduled delivery date was 10, September. On 10, September UPS sent me a notification says the delivery date has been rescheduled to 11 September by 9 pm. On September 5:54 pm I received an email from UPS said my package was delivered. But actually I was at home at that time and didn't see any UPS's truck stopped by my house and there was no any package found. So I called the UPS customer service to ask about it but was told that I had to contact Amazon to deal with this issue.

Have been shipping with this company for years and every time I ship a longer item it's a problem with me getting my package delivered to my address always so problem with this company is either the address wrong or the name wrong. But I notice if a ship a smaller item from the account account same company no problem. Like seriously. I work very hard for my money. If you gonna charge me for a complete and stop half way no good. God know this the last time am shipping with this company.

I got an email saying my package was delivered but it wasn’t and not only that, they gave my package to someone not at my address and not my name but then when I try to tell them they did something wrong it said my package was still in transit. I made sure I typed in everything right and, shocker, this was their fault. I’ve talked to completely random people who’ve had the same experience. This company really doesn’t care about your packages and now I truly understand why people prefer to use FedEx or literally any other delivery service other than UPS.

U.P.S regularly doesn't keep its promise to deliver on the date given, changing their minds at the last minute and telling me that: No, my package will be here in two days... when my girlfriend has already taken today off to help get a heavy package up the stairs. I think that UPS needs to keep their promise to deliver when they say they will. I hate them with every fiber of my being, to be honest, and would give them no stars if that were possible.

I dropped my package with non-recoverable documents at their drop box at 10615 Perrin Beitel in San Antonio, TX. They either did not pick it up or did not scan it. Their customer service refused to launch an investigation and the process is over 6 months. This was time sensitive information resulting in a $4000 financial loss To me. UPS has lost my trust and business.

I placed an order from Amazon on Thursday, 5 September 2019 that was guaranteed delivery on Friday, 6 September 2019 before 9 p.m. It was received at Phoenix UPS on Thursday, but did not arrive at the Mesa UPS that is only 35 miles away until 30 hours later on 6 September 2019 at 4:04 p.m. At this point there were 5 hours left to deliver before the deadline to a location 5.8 miles away. I was expecting this to arrive so I could do some testing on it this weekend before ordering the remaining devices. I’m not sure how this deadline was missed, but would have thought it would have been delivered on Saturday, 7 September 2019. It was not and now has an expected delivery of 9 September 2019, 3 days late. You will find the related tracking information below.

They have 5 day business week, you miss your package you wait till Monday and have to drive out to get it. They're the slowest shipper. No proper updates, and offer an 11 hour window. Amazon allows me to see my driver live, and at least the USPS store is open on Saturdays.

UPS practices social injustice! I believe that due to the fact that I reside in a certain zip code UPS delivers packages at the drivers convenience. I and my neighbors continue to receive false attempt deliveries. It's been three days that I've received false deliveries and I've made 2 calls to customers service only to wait again another day. Now I have to buy uniforms for my child a 2nd time because of UPS unreliable drivers. UPS IS THE WORST!!

Almost never reliable. I will be sitting at home waiting for a package and get a notification that there was a delivery attempt even though no one actually tried to deliver. This is especially true of heavier items, which I get delivered because they are things I can't manage on my own in the first place. Very recently had a particularly terrible experience with them but there aren't enough characters allowed in this review.

They were suppose to come and pick up a box and they never showed up! He said she said, NO I don't think so. I put my box out the day they were suppose to come which was on 9/7/19 and I put it out at 5am and didn't take it back into the house until 9pm. It had a return label and I also had a note on my front door. I never got anything from them saying they were here, they should have left a note!! Well, I am sorry I don't lie and I don't cheat or steal!!!! Then I called and William called somebody to call me, she called and all I got were excuses. Then they wanted to charge me for them picking it up again, because they didn't do it the first time. I won't use them again for anything. This has happened to me before and I never complained, now I am!

I am residing in Schaumburg, Illinois. For last 2 years, there is problem with UPS deliveries in my area. I order online very often, mostly from Amazon. I gave instructions to Amazon that I do want "No signature needed delivery", and I want Amazon to endorse to delivery company to leave my package by my doors if no answer. Most of my parcels come with that note on the slip. Driver of UPS does not leave my package, instead, sometimes he leaves slip stating that my package will be available at UPS's drop off place.

Seriously ** up drivers. They play games with their deliveries. Who has time to deal with anyone who’s out to frustrate you? What a joke. The door was open. I was waiting. All I got was a sticker on the door. He must have tiptoed to the door mousy quiet then sneaked away. Ha ha. What a ** pervert.

Lazy driver doesn't bother knocking on a business door, even though there are cars out front and screen door is open (inside door must be kept locked due to equipment). Takes a frustrating amount of time to get a live person on the phone; only to speak to one who could care less about decent customer service. We have notified all our vendors to never ship via UPS to us. We have never had an issue with FEDEX, so that is our shipping/receiving company now.

UPS is the pits. Every time I order anything when it shows who the shipper is when UPS comes up I cringe late more often than not and again as I am writing this I am also waiting for a package that is like most times late. We used to get our payroll delivered by UPS. Finally had enough. Tired of telling the crew that their checks didn’t show up AGAIN. We switched to FEDEX. They were never late after that but unfortunately I can’t control who the shipper is. Just sick and tired of the excuses. It can’t be the drive whenever I see her in the neighborhood. She is driving like a idiot but enough said. Bottom line they suck.

I sent my son a package of food because he is in the police academy and has limited supply of snacks etc. UPS lost it and now they are making me jump through hoops to file the claim. The package weighed 19 pounds and was all food. I didn't keep the receipt, why would I? It's food that was being sent out the next day by a company that I thought was competent to do their job and deliver my package. If you plan on calling customer service you better hire an interpreter and prepare to spend 10 minutes pushing buttons before you get to speak to a human. Then they will transfer you 5 times and each person will ask you the same questions. I have never had to deal with their customer service and I never will again after this nightmare.

I got an email saying I had a package coming today and it would be delivered between 12 and 4 pm. It is after 4 and I did the follow my package and saw the delivery truck all around my area but no delivery, when I called they tried to tell me it could be as late as 8pm or later. When I told them my message they gave me the runaround, saying they would tell the area what my complaint is. So I have been sitting around for hours and have gotten nothing done while I wait for a package I don't even know about. I would not recommend UPS for anything right now. I am stuck home and can't even go grocery shopping or anything because of their lousy service driver. If he can't deliver on the time they should not give us a time for delivery. Calling does no good, they basically just tell you to wait. I hope I never get anything from UPS again. They said that an adult had to sign. It is the only reason I am here or I would have left a long time ago.

For the 2nd time in the past few weeks I never received my package that I needed for my upcoming vacation. UPS has the worst service I’ve ever seen. Driver claims he delivered my package. I have a ring doorbell. Nobody on my porch at all today. Service sucks.

I have a son with disabilities. He has NEEDED supplies delivered EVERY MONTH and has FOR YEARS. Suddenly, over a year ago, my packages started “being held”. No attempt to deliver, no notifications that they were even holding it. Then, sending them back to the sender. It got to the point that I have to call the sender to verify delivery EVERY DAY to know when I needed to go pick up my packages. I have worked with UPS, with management, with supervisors to no avail. NOW, I ordered something my son NEEDED and not only was there an attempt to deliver it, it was returned to the sender THE SAME DAY UPS put it on their truck. I’m currently on hold waiting for a supervisor now, but this is crap! I can’t believe that I have to fight UPS for MY KID'S LIFE SAVING MEDICAL EQUIPMENT.

I ordered two small packages through Amazon and UPS refused to deliver it to my apartment. So I changed the address to an Amazon locker across from my work and the driver didn’t even drive to the locker before saying it was full. I tried again the next day and the driver again said it was full, likely without going again. In defeat, I just requested that my two packages be left at the hub where I can pick them up. Well, the driver dropped one off at the hub but the other is somehow going to be delivered 4 days from now? This is blatant harassment against the customer. How is this level of customer service tolerated? I sincerely hope Amazon tanks this horrible organization. I’ll make sure UPS is never an option I use again.

Very poor service! The three-day service does not include weekend and it means three business days, which they do not specify before you make the payment. If your shipment falls on weekend, it will not be delivered until next business day. Do not use three-day service as it is almost the same service as UPS ground. Paying much more money and still get the package as ground service. This is UPS.

UPS deliver a 3-day international delivery after 10 days. And lost part of the order. But even more upsetting were the number of hours that I spent trying to resolve the issue: UPS reps are courteous, but different locations and department seem to have different information - they have poor communication with each other. I ordered a large soccer goal via 3 day shipping for our town on August 9. When the package was delivered there was a customs fee that UPS asked to to pay. We had already paid it over the phone that morning and the driver said he could not find record of the payment and would not give us the packages. UPS phone rep admitted that the driver should have had the info and apologized for the error. UPS promised to deliver the next day, but didn't. Again UPS apologized and said there was a problem at the warehouse in Eatontown. UPS then failed to deliver the package for another 4 days! 3 day shipping was now taking around 12 days!

So I delivered a package about a month ago through UPS. On the day the package arrives, the person I’m delivering it to notifies me that he didn’t get it and there’s a damage reported on the tracker. On the tracker, it said UPS was supposed to notify me and they never did. So I head on over to UPS to tell them about the package and that I never got notified, etc. They told me not to worry, and that it should be here in like 3 business days. 3 business days passed, and I never got a call from them. Went in there in again and basically they told me the same story. I’ve been going in there twice a week, and always the same story.

I had a package that was supposed to be delivered. I kept finding the paper on my door but no one was knocking or ringing the bell because two out of three times I was HOME! and I have a DOG! That did not even bark, I guess the drivers were too rushed. SO then they told me I would need to drive 45 minutes to get the package! I spoke to a supervisor and she said she was so sorry and that it would be delivered Tuesday. Then I got a call saying Monday. I told them I couldn't be here Monday. So then I get an email that says package will be here between 1045am and 245pm estimated delivery.

I just had a package from Office Depot, turn up missing. It has the receiver's name on it but our receiver did not sign for it and he never signs anything UPS. Your driver is signing the name. Our maintenance department had nine boxes signed for that were not delivered till the next day. I have lost 3 shoes for crews packages that I saw the driver pick up, yet UPS has no record of them. 3 brand work boots turn up missing all priced over $100.00 a pair. ** is the tracking number showing delivered. This was an electronic accessory for my computer. This year alone I have had to pay over five hundred dollars for items that were misplaced or stolen. Since I spent many hours talking to UPS about the work boots I was told they searched for them and did not have them, I must conclude they are being stolen. I am going to instruct all my vendors not to ship to me by UPS. I do hope many more people follow my example.

I do not recommend using UPS for shipping. I will never use them again. As a mother, I frequently get things shipped to me for convenience- whether it’s online shopping or friends and family shipping items to us. My sister lives in America and we live in Canada, and normally she sends us items through our Amazon account and we’re always happy with the service. But this time she wanted to physically pick out Birthday presents and shipped them through UPS.

I do not believe they could offer worse service if they tried. I just spent two hours trying to locate my package first on the internet then with customer service then at the UPS center in our town. They lied to my face telling me things like they have no idea which driver delivers to my area, they could not find the supposed scanned info number or my address even though he stuck a note on my door at the address. He actually stuck the note beside the door bell which he did not ring...I was home all day. When they finally dug up the box in a trailer out back which contained a 1200.00 espresso machine it looked like they had played kick ball with it. It had been crushed on every corner and punctured 3 times. The UPS clerk blamed it on the box! Please save yourself the heartache use another service at least in Hickory NC.

I LOATHE UPS. Dealing with them is a nightmare. THE WORST carrier in the US, based on several horrible experiences I have had with them personally and based on Google reviews. ► A $10 can of spray paint ordered from Walmart was NOT delivered by UPS. I applied for a refund. ► I was hounded by UPS by phone accusing me of lying numerous times. Then about a week later, the driver showed up at 9:30 pm! pounding on the door and ringing the doorbell incessantly before I could reach it. He was hateful, accusing me of lying and telling me to make things right by getting in touch with Walmart to tell them I made a mistake about no delivery. ► I told him that I'm retired and home 24/7 and track packages so I'll know when they're due to arrive and can watch for them.

We have a regular account with UPS with weekly billing. We accidentally paid a bill through UPS Freight that should have been billed to the shipper. I have called several times to try to get a credit to our credit card, have posted disputes on the website, have been promised a supervisor is handling it. I've wasted many hours trying to deal with an invoice for $291.13! Now I'm wasting more time posting this review, so hopefully more people will read this and not use UPS in their businesses. I just received my 4th "promise" and am so frustrated. I stopped paying other invoices hoping someone who wants more than a payment of $291.13 will call me demanding payment. Maybe they will do something! I have direct input on the freight company we use in our company and will start the process of moving to another shipper. We currently spend about about $16,000/Year on shipping with UPS.

The package was shipped 8/22/2019 8:44pm from Carlisle, PA, to Honolulu. It arrived in Honolulu a day and a half later on the 24th, delivery is set for xxix. I called to see why it less than 2 days to get across the entire country as well as the ocean to Honolulu, yet it'll take 5 days to deliver from Honolulu to Honolulu?? Where is the logic in this shipping? I ordered from Target and have had good luck before but this is the second time and I'm incredibly disappointed that they're taking 5 days to deliver in my own City! I live in Honolulu and offered to pick it up but they said they had to arrange that and I couldn't pick it up for a couple more days either. So incredibly frustrating!

I paid for 10:30am delivery - arrived at 6:00pm and cost me a lot. I called customer service to complain and they blamed "weather". Weather was 72 and sunny! Now they won't offer a refund. Terrible support.

I ordered a pair of shoes online. I was supposed to get them today 08/24/19. I was waiting for it, I never left my house. I went to check the delivery status on my phone and they left a message stating that "I wasn’t available for delivery" when I was at my house all the time. They didn’t even tried to call me. I called them and they said that drivers can’t call the customers. USPS always call me if they don’t feel safe leaving my package at my door. I asked if they could deliver my package at a UPS store close to my house and the lady on the phone said I have to do it online otherwise they would have to charge me for doing it over the phone. Terrible service.

UPS delivered the pkg to the WRONG address, 1121 instead of 1221 (of my street). The driver came the first time same day to acknowledge his mistake, then the next day to inform me that The guy there, for some bizarre reason, handed it to HIS next door neighbor, two houses down from mine. I was just starting the agonizing process of going thru UPS-Robo-voice hell when a third neighbor knocked on my door to let me know where the pkg was because the driver had no idea what had become of it after first misdelivery recipient told him "it has been taken care of". Apparently it had been given to HIS next door neighbor. I had to go down the street to retrieve it.

UPS LOST my package. It was supposed to arrive on Wednesday and it never came. I called custoMer service and they put me in a chat room with robo-answers. After 1 hour of the chat robot I finally got to talk to an agent. He told me my package was lost and I needed to file for an investigation. I told him, "You lost it, you initiate the investigation." I finally got a supervisor on the phone whom I could barely hear and spoke broken English. He was rude and hung up on me. SHIP FEDEX, UPS IS PATHETIC.

I am giving 1 star for the fact that the customer service people I spoke with were polite. Otherwise I would rate it a zero. The My Choice option is a joke - you have to pay for delivery options which when you already pay for shipping is a bit ridiculous! My delivery time gave an estimate - I left work early to make sure I was there for it - got there for the time given on the site and I had the little sticker on my door that they had already come for the day. The customer service people were polite... That is the only thing I have good to say about this company.

I have had many instances recently where my packages are not being delivered and the reason for non-delivery is not truthful. I work from home and have several dogs who will alert me long before someone knocks on my door or rings my doorbell of a person approaching the house. Yet on many occasions I have had packages not delivered with the notice indicating no one was home. In fact, no one came to the house to deliver anything.

Yet another package "delayed by carrier" in Phoenix, Arizona. If not in Phoenix, it happens in other locations. It happens more often than it should. I purchased an Amazon item yesterday and it was supposed to arrive today. Nope!! UPS bungled it somehow. Again. We get lots of deliveries for my wife's business. The boxes are always, without fail filthy with a near black residue all over them. I assume from sliding around on the aluminum in the back of the truck while they're flying around town. What's more, I'd say about half the boxes we receive have some kind of damaged. From being crushed to torn open. Many times our driver said he had already put it in their system. I try not to use UPS if I can help it. I've emailed them several times with issues and if I get anything back at all it's a generic reply. Absolutely aggravating!

I received a package through UPS that looked like it was terribly neglected and abused. The box was ripped, puncture holes and dented in sides. Trying to talk to a human in customer service is extremely aggravating because there is too much automated crap to go through to get to that point. Then when you finally get one their intelligence level is so low you can tell they are reading from a script. They had absolutely no concern at all about what the package looked like and said it in their words as long as the product functioned. I see this as very disturbing. I would strongly recommend any needing to ship stuff if they need it somewhere in one piece use FedEx.

I have had so many parcels travel to out of the route areas in the United States with SurePost that I am now asking sellers if they use that method of shipping. If they do I merely buy from someone else. I currently have a very small package that has sat in a SurePost facility for three days. It is less than 150 miles from my house. Tomorrow it will be transferred to another SurePost facility that is 70 miles from my house. The next day it will be delivered to the US Post office that is five miles from my house and put in my PO Box. The company that I bought the product from didn't ship to PO Boxes. Had the item been shipped with the US Postal Service in the first place I would have received it 4 to 5 days sooner. The seller of the item is about 700 miles from my house. I recommend that customers do not buy from sellers that ship with SurePost.

UPS is a complete frustration to work with. I am tired of writing my complaints to no avail. They lost a package worth roughly $1000 and I truly believe it was stolen by an employee. They attempted to deliver my package ONCE and after that, it has disappeared of the face of the earth. I even BEGGED to pick my package up myself at an Access Point or Depot but they would not allow me to because my package was restricted by the shipper... funny that this didn’t benefit me at all... I signed up for Sms, phone and email notifications and was never notified of the driver coming on Monday - there is no real way to track your items. I believe this was intentionally done to swipe my package and force me to open a claim hoping for resolution.

UPS shipping is great until you have a problem and need to speak to a live person! I shipped a gift for my wife on August 5th. Delivery date should have been August 6th. As of August 14th, tracking shows still in transit. Three days in a row I filled out all the information on the claims form site. Each time when I reached the end and tried to submit, message said, page not available. Today, I actually reached a live person. Once I Told her I wanted to file a claim, I was transferred to a recorded message that had nothing to do with filing a claim. What a waste of time! My printing business ships 90% of our orders through UPS and almost never have a problem. But, when you do have a problem, Good Luck trying to speak with a live person!

First time shipping with UPS. KENY and LARRY were very helpful and fast. KENY actually had to out of his way to help one of the customer with a huge package he needed to ship. Larry was fast, informative and friendly.

I purchased a turntable and had it shipped by a competent and reputable store (The Turntable Shop in North Vancouver) which arrived on April 23rd, as soon as I saw the package you could tell that it had been dropped hard. The box did weigh 85 lbs but it also had heavy and fragile labels on every side. I took 32 pictures in all of the unboxing using a tape measure to show a minimum of 4"s and max of 6"s of packing all the way around and 6-10"s of packing between layers. UPS had it shipped to Moncton NB on May the 23rd (yes it took them a month to pick up) for inspection and immediately blamed the shipper and said that they were going to send it back to him. Apparently the labels mean nothing. Their automated machines can't read.

On August 8, 2019 at 10:20am, I was crossing in a parking lot at 1290 Hamner Ave. Norco, CA, when a UPS driver started coming down the lane. Instead of stopping for me, as I was halfway across already, he made me stop in the middle of the street because he kept driving. I confronted him, and he called me a **. I said he is supposed to stop for pedestrians and he replied, “only if they’re in a crosswalk”. Apparently he thinks he can run people over if they’re not in a crosswalk, even though I was in a parking lot and already halfway across the street. His truck number is ** and his license plate number is **. This is a terrible reflection on the company. I used to think UPS was a good company, but over the past few years I’ve had nothing but bad experiences with them, most notably, rude drivers.

You pay for "next day air" and your package still doesn't arrive 3 days later. Calling 1-800-ASK-UPS doesn't help either. All you hear is "we apologize" or "we understand your frustration". Maddening! Next day air means nothing except that they take your money.

They treat their package handlers/Unloaders like slaves! They expect you to work at a fast pace but pay low as hell. How is the pay still 14.25? On top of that we only get 3-4 hours of work meaning we receive a 200-301 paychecks not including the high taxes they take out plus union dues. I’d rather work for amazon and or Fedex because UPS is very cheap and extremely inconsistent! They’ll raise pay and reduce hours yet they’re a 103.18 Billion dollar company! Amazon treats their workers with respect and treat others how they should be treated. It’s mostly one race in the area I am in and I always feel singled out / mistreated. My manager doesn’t really do much about it. She goes along with it. I’m a young 19 year old and I have no idea what to do or where to turn. Can anyone give me advice please?

HONEST.... This is the worst delivery service ever. I will not buy anything that ships UPS... I love FEDEX and USPS but will only buy from companies that ship this way. I belong to USP but the drivers never listen to the directions you give them. So what is the use? FedEx and USPS keep up the great work!! The women in the CSR are horrible to deal with yet all the men are very kind and do a great job. If you get the local hub the girls give you a very hard time but the guys are great. I would work with men any day compared to women and I am not prejudiced. I think men just do this job better.

By leaving a package or parcel at someone's door address without ringing bell or even knocking is not only unsafe but poor business practice, opening the gates to theft and insurance claims, not to mention angry customers who were home at the time to receive such deliveries. How can such a large company have such poor ethics and policies baffles the mind.

They are very unprofessional. I waited all morning for my package. I happen to look at my email they sent. It said it was a, "Attempt made. We will re attempt Monday." Mind you it’s Saturday. I been sitting on the porch from this morning then been sitting by the window that’s been open on the first floor and the 3rd floor. No one never came. I don’t know if the driver was lazy, didn’t feel like dropping it off, rushing because it’s Saturday or if he left it at the facility or what but I called the company number. They had no direct numbers for the driver or the facility where my package was.

I bought boxes from UPS to ship my stuff to Cornell University, Ithaca from Boston. When the boxes arrived to Ithaca, one of them was not in the box I had packed it in--this was some beaten down box that wasn't a UPS labelled box. I opened the box, and all of my stuff was just shoved in there, whereas I had packed everything neatly. My hypothesis is that the original box was somehow damaged during shipping, and so they just shoved all my stuff in some other left over box. They never bothered to tell me why, even though I had provided contact information while paying for the shipping.

I ordered an 18 foot Sunsetter motorized awning that was to be delivered by UPS Freight. I signed onto the UPS website to get delivery information to my cell and email. The order listed my home phone for contact as well. I received the following text: "07/24/2019 10:33 A.M. San Leandro, CA, United States Arrangements for appointment attempted." I checked my answering machine, voice mail and email and came up with no contact whatsoever. I called customer service 2:00pm July 26 to inform them that no contact had been made for a delivery appointment. After apology, the agent promised to have someone from San Leandro contact me within the hour. That did not happen that day or the next, or at all.

If I could give them a negative I would. UPS OPENED my package and took two shorts out and reseal it with clear packing tape. It was shipped in the grey plastic so it was very noticeable. The the seal had been ripped open but let's start from the beginning. I have My Choice UPS. All package are to be left at my local store for pick up. Never had a problem until now...It's not a surprise as to why they didn't send it to the store for pick. It had been open. When the carrier scanned it he scanned it left a local UPS ready for pick. But really he delivered it to the front door. When I open the door I asked, "Why wasn't it delivered to the carrier state?" I may as well be asking the dirt on the ground. This is rude and disrespectful.

I had done a next day air return shipment of our Passport from Canada VFS through the UPS store, Colorado, USA. I waited for my package for two days thinking UPS might have loads of delivery to be taken care of but after many follow ups over phone - one of the supervisor (Mathew) from customer care helpline helped us in looking for the package and informed that the package has been misplaced so after this information we rushed to the UPS Customer center based in IVY street Commerce City. Further to our inquiry there we came to know that the package arrived on 07/23/2019 3:16 P.M. Commerce City, CO, United States and two days continuous arrival and destination scans were done on the package but it never went into the delivery van.

The service I received was horrible and the customer service agents are very rude. They have no respect or care for their customers or the product they deliver. They lied to me constantly about my package and I still haven’t received it. I will never use their service again or shop with anyone who uses their service. My kids were waiting for shoes to start school and although I purchased in a timely manner, it never arrived in time or at all. My child is disappointed and so am I. Waited for a manager or supervisor but even they lied and upheld the reps in their wrong.

I have for years used UPS for shipping and receiving for both personal and business and been satisfied up until about 90 days ago. I have instructions on My Choice account on deliveries. Current driver chosed not to follow the instructions. A package was stolen. I reported it, the driver came to my residence about my claim. I stated he did not follow the instructions provided. He claimed that the access point for delivery was not available. He kept spouting lies about the access point not being available.

Our company shipped an insured package from The UPS Store 610-a E Battlefield Springfield MO 65807. UPS packaged the product themselves. The package arrived at its destination severely damaged. It took UPS 12 weeks to inform us the insurance claim on the damaged product was resolved, and that our company would be reimbursed for the damaged product. After an additional two weeks of not receiving reimbursement or notice from UPS, they then inform our company that the issue is not resolved, and is instead still pending review. 15 weeks later, our issue is no closer to resolution than it was the day it was filed. UPS has never made any effort to contact our company regarding status updates, questions, etc. All information regarding status updates we have only been able to obtain via physically visiting the UPS Store.

Sent and paid for UPS Next Day Service. Package not delivered. Called and was told package delayed due to "delayed plane". I did not receive any notice that package was delayed. I requested a refund/change in pricing since it was not delivered as requested. I was told I needed to wait for it to be delivered and then call CS for an adjustment!! Unacceptable! Not sure why I need to request the adjustment when YOU KNOW you have not provided what we contracted for. The agent placed me in hold without asking and never returned to the call???? Meanwhile my medical device has not been delivered.

We are waiting for our package for 19 days already. No explanation. It's stuck in Oakland for 2 weeks already. Tracking search always saying--in transit. We already charged for product and shipping by COSTCO. We should use USPS.