United Parcel Service - UPS Reviews

They will not deliver to a P.O. site or anything but a street address or a Post Office site which makes it totally useless in the present online economy. Instead of delivering a parcel to where a customer has a box like a Post Office, they send it back to the online store. A lot of clients these days work at home but cannot be there 100% of the time to receive parcels so worried about porch pirates, they have gotten a postal box. UPS is still in the dark ages. They should review this policy.

It's always fun and exciting to get packages. I have never had any issues concerning shipping. I ordered oils for hair and the glass is never broken. I receive packages on time and it's always what I ordered.

Pricing is compatible with the postal service on some items. Shipping time is good. Care of packages can be found undesirable, boxes open and torn open, some of the contents missing. Usually find the delivery left at door or even some cases in the middle of the driveway.

I have found UPS to be about the best for shipping anything. You have immediate tracking and can tell when a package will arrive. Everything is neatly wrapped. Most items are handled with care.

The one thing that I don't like is they leave your packages outside mostly in plain sight. This is unacceptable, not all neighborhoods would be safe to do this. More options should be given if the customer is not home. It can be a real hassle dealing with missing packages. Most people would pay a little more for this safety precaution. Although there are a few drivers who make the effort to hide the package from street view.

When I receive packages that are shipped via UPS...I can always count on updated details of transit and most always the package is delivered on... or many times, before the commitment date! They always seem to handle my packages with care and are placed in an inconspicuous location on my porch! I have NEVER received a damaged package from UPS and I am very glad when I know that the package I am having shipped is from a company/retailer etc. that utilizes UPS.

Every time UPS is at my doorstep they are extremely polite and respectful. My packages seem to be taken great care of. Never any damage after my package is opened. Would recommend ups every time. Ups employees look and act professional every time.

I use UPS to ship all my packages. They have the lowest shipping costs compared to competitors and my shipments are always on time. I haven’t had any issues with any of my packages. Recently I’ve shipped to Florida and Toledo.

I love my driver, but the customer service online leaves quite a bit to be desired. I had a package get lost, was billed, then billed again when shipped again, then had to fight for months to have the charge for the lost package refunded.

Heavy a theft in my area. Big sign on my front porch that says “do not leave packages here”. UPS drops the packages right on top of my sign and just leaves. Doesn’t even ring the doorbell. Thieves follow their trucks knowing that this is what they do.

They always let you know where your package is, on email if you wish. They also give you the date and an approximate delivery time that you can expect your delivery. If any delays or changes take place, you are notified of that also.

UPS is great. They always leave my packages in a place where there is no direct view from the street. Sometimes I have noticed that the driver will place something on my porch in front of package so there are no views from the street. I've actually seen the driver seeing people around my house, leave not deliver but come back when no one is around. Now that is customer service plus!

My experience with UPS drivers and counter help has has always been above excellence. Whether package is being LEFT BY MY DOOR (very important for customers with disability) or exasperating a counter person in helping me get a package properly secured, labeled and directed, have always felt accommodated by UPS.

UPS is almost always late in delivery of packages. I am an Amazon Prime member and they miss the mark approximately 90% of the time. They seem to add a day or two to the guaranteed delivery date. In the past they were much better however over the last year this has started to be their normal operating tempo.

UPS drivers are aware of package delivery times as well as taking great care to keep the package in an unobtrusive place that won't be easily seen. If it's heavy they will leave it as close to the house/door as possible.

Haven't had a problem with UPS. Always great at delivery etc. Cheaper for mailing international also. Stores are always clean and employees are super great! I never have a problem with goods being damaged and easy tracking.

They don't ring your bell to notify you of a delivery. Just throw it and leave, even in bad weather, just leave outside, not even on porch or even in a chair. Left mine on carport under rain gutters in the rain. Luckily my daughter came before items were soaked. That's only one instance. Once under a chair on porch where my granddaughter found it. All were gifts.

Being older and living alone I am very pleased with deliveries I receive on a regular basis from UPS. If I am busy at home and I hear a knock I know my order has been delivered! Overall pleasant experience with UPS!

Great notification of status, prompt delivery. Very accommodating and courteous delivery personnel. I would recommend them to anyone that wants efficiency in shipping. The most preferred attribute is the notifications.

I ship and receive packages every day and pallets once a month for the company where I work. On average, most of the daily packages arrive on time not damaged. However, every time I set a time and date for a pallet pick-up, there is always a problem. It takes 5-10 day after I schedule a pick up, before they send someone. This happens every time and I have been working at my job for 3 years.

Nothing is ever damaged, the trucks are clean, the drivers are manicured, fast service always friendly, I sure hope UPS pays them well. But I can't speak of cost. I don't deal with them personally. They pick up for my company.

UPS makes shipping so easy that the difference in price from USPS is worth it for the convenience. I literally walk into our local UPS office with unboxed items and leave them on the counter! You can't get that service anywhere else! LOVE UPS!

Of the many shipping companies out there UPS has maintained the best service for the price and I have always had some of the best delivery people ever. Some have gone on to different or higher positions but have left a lasting impression with their professionalism.

I shipped a dozen large boxes for a cross country move. The local UPS store went out their way to ensure everything was packaged safely and securely and that I was receiving the optimal pricing. A few weeks later, I received a call from manager of the UPS store inquiring about the date the packages arrived. She had followed up on the shipment and determined the packages arrived a few days after the 'promised' date. She was calling to ask if I wanted her to file a claim, that there was no guarantee but she thought she might be able to get a portion of my cost refunded. I hadn’t paid any attention to the date the boxes arrived, and was amazed she had followed up. Since she had this follow up, I told her to go ahead and process the claim, not expecting anything one way or another. Less than two weeks later, I received a full refund for my entire shipment! This is indicative of the customer service at UPS store. Her customer service was above and beyond.

VA sent me medical supplies from Memphis to Alpine, TX. Another UPS shipment got stuck "again" on the DFW area Carousell after arriving in Arlington, TX. Spent two days going from Arlington to DFW to Dallas to DFW to Dallas to Arlington. Could have received it on 2/7/2020 if it didn't spend all the time in the Texas UPS Carousell. Just wish the VA would ship USPS or FedEx because they are more reliable than UPS.

My experience was bad with UPS service because at time of submitting package they didn't ask my any invoice then after two days they called me from private no to give invoice. And site is so complicated that I was not able to find my invoice. They didn't have contact no. And for any help they don't have answers. I took my parcel back but they didn't refund my money and from nowhere after two weeks they deduct 9 euros from my bank. Bad service. I never suggest ups to anyone. DHL is much much better and reliable plus they have contact no for help. Dhl system has poor service. I hate it and I will never use it again. According to me no star should be given to ups.

Do not hire their services. Always late, they don't even message or call just pass by your place whenever. Oh, and if you call them they scream at your face. No thanks, also AMAZON if you want people still buying stuff from your site, don't hire these people. A group of incompetents really.

I took a custom glass blown gift to the UPS Store for packing and shipping while I was on vacation and unable to transport the item myself. UPS packaged the item and insured the item for what we agreed was a reasonable value given its size and the agents knowledge of the artist who made it. I was sure I left it in good hands. The item arrived and I immediately noticed the box was damaged and prayed the item was in one piece. It wasn't. I attempted to file a claim only to have it rejected since UPS policy states the shipper must file the claim, which meant the out of state UPS store who packaged it. I provided all the necessary pictures and documents and UPS made an onsite inspection and the claim was filed. It was rejected again without reason. I called the Shipper and asked what the problem was and she said she filed an appeal.

Delivery is made to a totally unsecured box, over a 1/4 mile from my home without my permission. I asked the manager of UPS, Alamosa, CO office to write me a letter stating why deliveries to my home could not be made. No letter was written and the last delivery was to my home. Current delivery was not made to my home which contained canned tomatoes and temperature -15F last night. I realized at 11:00 PM packaged marked as delivered but not to my home. When I called UPS customer service, UPS stated that Amazon would not allow UPS to investigate an Amazon delivery. Both FedEx and USPS deliver to my home! Will not be doing business with Amazon or UPS in the future. Amazon did refund my money.

I had extreme trouble with my last package. The people I talked to were rude, dismissive, and made me feel like all hope was lost. They re-routed my package 3 times with 3 different delivery dates that were changed. The UPS store that I had it delivered to was the best part of the experience. That lady went out of her ways to help. The automated system for screening calls is pitiful. The people that actually answer the phones do not speak good English and make you feel like you are nobody. I was highly dissatisfied with the service and accuracy of the tracking system. It was supposed to arrive last week but took until Tuesday (today) to actually arrive. I don't recommend.

When waiting on a delivery from Amazon, I provide specific delivery instructions for the driver to follow. These instructions state to place the package inside the door, on the ground (if it won't fit in a mailbox). UPS consistently ignores these instructions. Once, I called the local office and spoke with the manager on-site whom contacted the driver and provided them with the instructions; the instructions still were not followed. Why do I pay delivery fees if I consistently have to pick up the package from the UPS office?

The website was confusing and all 3 times I tried to use it I ended up calling on the phone instead. They charged me a late fee without sending the original bill. Would not let me pay with credit card.

I am waiting around for the second day for my extremely time-sensitive delivery to arrive, bc, unbeknownst to me, a signature is required. He came yesterday while I was home, but did not bother to knock. I am missing work today, eyes trained on the door. As to tracking, the delivery is apparently bouncing back and forth between his van, the UPS ACCESS POINT (tm) and my house for 2 seconds. As to Customer Service there is actually no way to get help or an explanation of the arcane language they use in tracking info, bc there is no way to talk to a human being. They do not give a **.

I asked for redirection to an UPS Access Point. They rejected the parcel. First delivery attempt. UPS decided to send it back to sender after just one attempt. I call immediately. They tell me that they cannot do anything. Totally outrageous.

I've had the misfortune of having 3 packages in the last week handled by UPS. With the first one, they sent an email saying my package will be delivered tomorrow, I checked the tracking info which showed that the package wasn't in the system. Next day no delivery, received package around 6pm the next day. The second package - received an email yesterday saying the package will be delivered today, woke up today to an email that it is expected tomorrow. Tracking says it hasn't moved in over 24 hours.. The third package is supposed to be delivered today also, I don't expect to have it any time soon.

I sent some flowers to a friend for her birthday. The Driver recognized the box represented a special occasion. The driver brought the box to the door, Knocked, and when she answered he gave a deep bow and said "My Lady". This totally made her day! Thank you! Englewood Tennessee

After being given the runaround on their website with their useless AI "help" chat, I was finally given a number to call regarding a shipment I'm waiting to receive of important personal items I need urgently. Called, and was placed on hold immediately. Was then transferred three times to be told that a billing issue was unsolvable on their end and that I'll have to call again in a week to see if they've figured out how to fix their own problem, at which point my charge will increase. They've charged me $130 so far for the pleasure of being on hold for half an hour to be told they don't know how to fix their billing system. If you have any chance to use another company, PLEASE do so.

UPS sucks. Their deliveries are unreliable, and if a delivery doesn't come through, the only update you get either through a little sticker or online tracking with your tracking number, but the sticker gives COMPLETELY DIFFERENT information from the online tracking service. When you call their Customer Service, it's basically Russian Roulette because most of them don't know what they're doing AND can't do much to help you. Every once in a while you run into the competent person and get your delivery against all the odds, in the face of all the obstacles that this highly inefficient and antiquated system provides; every other instance, your delivery is a goner. Avoid.

I ordered a table off of Amazon. It was delivered yesterday and it doesn't seem damaged, but the delivery person threw the package in the bushes by the street like they were throwing it out of a moving vehicle. Usually they put it near the garage or mailbox, but this guy decided to throw/hide it.

Ordered a mountain bike, shipped from Washington State to Arizona. Supposed to arrive Thursday January 16th, tracking website said will be delivered by end of day on the morning of the 16th, so I stayed home all afternoon/evening waiting since it needs a signature for delivery. At some point they changed the status to "weather delay"....no notice, via email, text, phone call.

The worst package delivery service EVER!!! Cannot find my address, even though I had two packages delivered here yesterday. The weekend drivers are very challenged. I needed my package today but due to their incompetence IT CANNOT BE DELIVERED TILL MONDAY!!!

JUST DONT - I shipped three packages via the UPS website. I printed labels from the UPS website. At no time did they tell me they could not deliver to a PO Box. they did, however, take my money. One associate told me the package could be picked up 5-6 days after the promised delivery date. One associate said the package was being held until they had a street address, there is none. Do I get a refund for pick up at their location rather than shipping to the address I provided > NO. Do I get a refund for the late delivery? NO. Do they know where the packages are? NO NO NO NO.

They ask me how to pay for customs every single time. I tried to open an account 2 years ago, with no success. No I will try again these days. But regardless, pretty much every shipment is delayed for several days after customs has been cleared. Then my parcels sit 200km away in obviously a bigger UPS depot and are not moving for 2 or 3 or x day. This is ridiculous for someone who calls themselves "Express". This is snail-mail style!!

Redirected two packages (from same shipper) to a UPS Store, I redirected them a UPS Store. One departs 12/27/19, the other 12/30/19, they both arrive at 2:35am Monday 1/6/20 at the sorting center. I am able to pick one up 1/6/20 at 5:33pm - no idea where the other one is. Wednesday discover it is at the sorting center, so try to redirect it again to the UPS Store, go to pick it up Thursday 1/9/20 and learn it went back to the sort center ("delivered" at the UPS Store at 9:00am, redirected back to the sorting center at 9:10am), the UPS Store calls the sorting center and they say they'll redeliver it to the store Friday.

Updated on 01/15/2020: UPS stands for Useless Parcel Service. Day after day after day they can’t deliver my parcel, they are afraid of a little snow on the road and won’t come to my house (yet Fedex and Canada Post had no trouble). I tried redirecting my parcel to to a delivery store because we are 7 working days past when it was supposed to be delivered. They can’t find it, they have no idea where it is, when it will arrive or who has it. I'm beyond furious at this useless joke of a company. If you live in Canada like I do, forgo the free shipping offered by companies and pay the $20 to get Canada post to deliver it. UPS is the most useless joke going.

I have had 2 items shipped to me via UPS recently and both were a disaster. Neither had the correct shipping numbers entered in the UPS system so the items I was tracking never delivered but got returned to the sender. On the second parcel, a replacement was sent by the sender to the nearest UPS store. Store was unable to verify the shipment arrived but after a lot of persistence by me, the parcel was found. Then the store charged me a ‘pick up.’ Fee. According to UPS customer service, UPS stores are independently owned and can charge whatever they like once a parcel reaches their store. There is nothing on the UPS website to state that UPS stores are independently owned and that they can do this.

I had to fly across the country for a funeral and estate sale. I had one expensive (and sentimental) item to have shipped by UPS. It was worth (not that I would ever sell it) over $900. I packaged it with the utmost care, going overboard with packing b/c of how special the item was. When I went to UPS, I was asked "if I'd like to purchase insurance in case the item is damaged in transit". I wasn't given any sort of further clarification that they can deny the insurance claim if they deem the item wasn't packaged properly. I paid for the insurance.

UPS should do better in this Age of Delivery. Sent a birthday present from Toronto to London, England. Claimed value $60. Cost to send - $81 at UPS store! Half dozen emails from UPS in U.K. - can't deliver despite correct address. First excuse, 'duty and taxes' owed (baloney). Then, 'COD' owing (it was prepaid)! Recipient paid 'COD' charge of 31 GBP on phone! Then UPS needed 'adult' signature??? Missed birthday by 1 week. Three+ long calls to Customer Service. Lots of 'files' but NO DELIVERY until 2 weeks after send. UPS was DOWN for me.

On January 2nd 2020 we shipped 3 packages out of Enterprise Alabama to go to Appleton Wisconsin and other Wisconsin locations. We were told they would be delivered on or by January 7th. This is now January 12th and according to the tracking one package has been sitting in Montgomery Alabama since the the 8th. This package contains perishables so after doing everything possible to speak to someone with no luck because all phone calls give only recorded messages we decided to start a claim. After typing in the tracking number on the claim page of the UPS site we were informed the package was not eligible for a claim. How in the world is it possible they can keep our package and not be held responsible? Our next step is the Better Business Bureau. No matter what the outcome we will NEVER use UPS again as long as there is another option.

Your service is atrocious. I have closed my business acct two years ago yet someone is charging shipments to it. I have been calling every month for the last 6 months to dispute the invoices I have been receiving. I've now been sent to collections for bills that are not mine. No one can seem to figure it out over there since my acct is "closed". How do you let someone use a closed bogus acct number to ship? Why can no one help me? I'm beyond frustrated and will be filing a formal complaint across all media.

My mom sent a package to me on Dec 16 that was supposed to arrive by Christmas. I still have not received it. According to the tracking information, it has traveled across the US twice. I’ve called in three times to customer service and each time was reassured that my situation was fixed, but alas, it was not. At this point, I’ve given up hope of ever receiving my Christmas gift. :(

I wish I could say that this is a first for me, but it’s not. UPS drivers leave my packages in front of my door in view of the street for thieves instead of hidden on my secluded porch. Their drivers are the absolute WORST and they don’t care when you contact them. I’m over it.

I purchased an item from Kohl's and it was guaranteed by 1/9/2020, as usual UPS dragged their feet and the item spent 1 whole day in Ontario, Ca for no good reason, so now it's going to be late 1 day.

I had a package delivered 3 times. Mr ** delivered it 2 out of the 3 times. Mr ** brought the package into my foyer, opened the package with me and took it back because the mirror was SHATTERED! Today (3rd delivery) he AGAIN, brought the package into the foyer and waited for me to open the package and check it. The package was in perfect condition and Mr ** was gracious enough to wait for me to get what I wanted and needed. This kind of Excellent Customer service does not happen every day. Thank you Mr **, you made my day!!!!

To be clear, the problem is NOT with our local UPS. Son at orientation for new position in CA needed documentation for I-9 form. Original birth certificate & original SS card were "overnighted" to fulfill. That was more than 48 hours ago. Not only did it never arrive, package is LOST at present! Though we were originally told it was at Oakland Airport, it actually was last scanned in KY. The consequences are profound, without any semblance of accountability on the part of UPS officials. I would at least like to believe this is a rare occurrence. Yet my brother "overnighted" a check via UPS two months ago for merchandise that a trucking company was picking up. It, too, DID NOT ARRIVE, despite in-state only pickup and delivery!

My wife ordered me a pair of boots for Christmas and Kohls was supposed to send them out. Well UPS driver said was dropped off and me and my wife were home the day that they said was delivered and it wasn't. We contacted customer service and all they could tell us it's under investigate what happened to our package. A multi billion company that can't resolve issues for a month away. Very disappointed.

I have one parcel to be delivered. It came by at 8:10 pm Jan 2 2020. Online under the tracking page I was informed that the package would be delivered on the next business day. Here we're on Jan 7 2020 and I have yet to receive a package or notice of when the package would be shipped. I reached out online and talked to a live agent but they specialized in shipments flowing throughout the continental US so I was transferred to a chat where someone who specializes in Canadian shipments could help out. Unfortunately, they were not available and so I had to contact a number they provided.

UPS expects that you can skip everything and sit around to wait on their schedule. I had a package being delivered that requires a signature. The UPS tracker said it would be delivered on Saturday 1/4/2020 before the end of the day. I had to take off work to wait. It never came. The UPS tracker continued to say it would be delivered Saturday until close to 10pm, then it said unable to provide a delivery time. On Sunday night, it changed to a delivery on the next day, Monday. Since I had already taken off work on Saturday, I could not take off the rest of the week. I tried to change delivery to the following Saturday 1/11/2020. They said they could but I must pay a $5 fee. I emailed customer service to complain and get the fee waived since it was their error that caused the problem. I told them I could not be home all day waiting until then.

UPS is horrible. Worst ever and incompetent customer service. Barely speaks English. I also hate ups. They should get out of this business and let professionals do it. Had package supposed to be here 1/4/20. Never showed up. Now have to go pick up package after taking day off work and fighting with them.

I will never get anything shipped with UPS again. This was the worst experience of my life. I get an email saying that they will be delivering my package on Tuesday so I go out on Monday. They show up on Monday while I was out and try to deliver my package. I tell them I am not home and they say "Okay we will try again tomorrow. They don't show up until the Thursday which is understandable because Tuesday and Wednesday were a holiday. I wait all day Thursday and then finally call them and ask them where they are. They said they tried to deliver it but that I wasn't there.

If I could give this a negative star I would. Every experience that I have had with UPS has been bad. They have lost more of my shipments in packages than anybody I know. They never come on time their updates or BS and they lose everything. I am still waiting on a shipment that was supposed to come in before Christmas. They lost it and sent it to the wrong warehouse. Now they’re trying to locate it. Always the same excuse. Can never get a decent person on the phone that actually speaks English. They lie in this place is altogether a joke. I wish Amazon would stop using them. If I am given a choice of shipping I never choose UPS because it’s always an issue. I hate UPS.

Just spoke to a manager Claude and she stated she doesn't know where my packages are (after me calling 3 times and I was supposed to get a call back every time, DIDN'T!!!). Kept me on hold to talk to a manager for 18 minutes! Terrible service. Have been losing money because of this terrible company!

They sent me an email saying they sorted the shipment incorrectly and when I called to get my package they were no help. They had no regard for the fact that they messed up and I didn't receive my package on time. This was a time sensitive package and it didn't even matter to them. They did nothing to attempt to rectify the situation either.

The timer on my phone is at 42 minutes while I wait for customer complaint line at UPS ("your wait time is 3 minutes") and I have no resolution to my problem. UPS is the WORST! Waiting for an iparcel. Login to redirect for pickup, pay the extra fee through PayPal, then get an error message on the UPS site. Try again, same error message ("UPS experiencing a technical difficulty").

The UPS Store 43 Town and Country Dr Ste 119, Fredericksburg, VA 22405. While trying to ship Christmas gifts from our local UPS store it was suggested by them to use the USPS for a cheaper rate as it would cost over $200 dollars per package to ship to Spain through UPS. What we thought was a convenience of shipping USPS packages from their location turned out to be a mistake. She declared everything that was in the package and the clerk entered it into the system printed out the declarations and processed the packages for shipping. She openly declared perfume in one box and cologne in the other. At no time did the clerk indicate that there were restrictions on shipping colognes or perfumes through the USPS or UPS due to the alcohol contained within the product. Both boxes were returned to us by the USPS due to the alcohol in perfume and cologne.

I watched the driver walk all the way down my flower bed, throw the package on my front porch and then walk all the way back down my flower bed. I wish I could have gotten the speaker turned on fast enough on my doorbell so I could let him know how I felt.

I strongly advise to never ship with UPS! I have had problems with them when living in two different geographical locations. They don't listen. They illegally delivered my package to an address they created! They left it there outside! I don't know if it was ever recovered. HSN refunded me including the shipping fee. I attest before God that I state the truth.

I have often had issues with UPS drivers that are suppose to drop off package, and they lie about showing. The tracking will show out for delivery, we wait all day and the driver never shows, but it shows on the tracking that an attempt was made. If I have a choice I would never use them, just go to the store or use post office if possible.

Piss Poor Performance. Again (a different tracking number) today (12/31/2019 at 2:42 PM EST) - no package. Second Day/Second Time (1st time this happened was yesterday Mon 12/30/2019 12:48PM EST). The UPS driver delivering packages in 19801 (downtown Wilmington DE) is NOT leaving their truck to deliver packages. LAZY. I had a note on the Lobby mailboxes instructing the UPS driver to come upstairs for me to sign for my package (per the previous day disappointment). I was home waiting for the UPS driver and second day, back-to-back, No package delivered to customer when the customer is home.

My package STILL hasn't arrived. UPS Mail Innovations is as bad as USPS. I paid for UPS Air (3-5 Day delivery). According to UPS's own website, I was to receive my delivery by December 17th. My order/package was picked up by UPS on December 11th. THEN, UPS transferred it to UPS Mail Innovations and it wasn't received by them until December 17th. On December 18th, my package was sent to USPS. It did not arrive USPS until 12/27/19. As of today, 12/31/19 my package is "in transit"... I have the SAME issue with another package shipped from a different company.

I was expected to receive a package that required an adult signature as it was valuable, UPS for over 36 hours had a delivery window of 12/30. 4 hours before the delivery window (9 pm) closed it changed to delivery window N/A and delivery date N/A. I had taken the day off of work to be home to sign for this package. UPS decided that my package wasn't worth delivering on the date they promised so in turn just took an extremely expensive electronic device back to sit in their truck outside in temperatures hovering around zero potentially damaging the device as it sits in the freezing cold. There was a reason it was shipped next day air and not standard air service, and that was to avoid it being frozen in the wintertime.

Every single time an order of mine (or my household) I have an issue with my things not being delivered. When we call their Customer Service Dept. they are next to useless. Ever since I moved to Little Rock, a few years ago I have almost had to resort to in store shopping ONLY!!! Now, with my fiance & our teenage daughter going to school online, we can't always do that. We have lots of different things coming to the house almost daily. If anything gets shipped UPS, I go ahead and prepare for a headache and aggregation.

I was supposed to receive my package according to the tracking info on Dec 27th. When it did not arrive I called and got (like everyone else I got the crappy Philippines). The guy refused about 20 times to get me a supervisor. I had to literally yell at him on the phone constantly until he finally give in and supposedly got a supervisor which sounded like the same person. I even questioned him about. He said, "Well I’m beside the person you talked to," which was a flat out lie. They told me my package would be here on the 28th which was Saturday. 29th today I called the tracking number and it said it would be here today. I’ve waited home now because I needed this package and I’ve been home waiting for 2 days so I call once again and get that good ole foreign company (what a joke) and now they say it’s gonna be Monday. I have a screenshot of the proof that they are liars and like someone said above you can’t get through to anyone but a foreign country.

Very unhappy here… I found out they use a 3rd party company to deliver and tell you it's them! It's not! If they can't tell you where it is or went, it's because that 3rd party company won't give updates and keeps your stuff for weeks. They promised to have my package here today since they have had the package in Lethbridge on the truck since 5 am but couldn't be bothered to drive 6 mins to drop it off. Now they want me to wait another month for it! Worse than Canada Post! If you have anything worth value or need right away, may want to use someone else because UPS uses drivers like Uber drivers who don't care and won't deliver what you ordered!

I was supposed to receive a package 2 day shipping. I can see in detailed tracking that the package arrived to my town for delivery within 24 hours but instead of being delivered to my home, it was sent to the other side of the country!!! Somehow it took them 1 day to send it to the opposite coast but will take 10 days to ship it back. I have spent 4 days talking to absolutely useless customer service reps who were worthless and consistently lied. Horrible customer service. It's so bad that it's unreal.

10-12 times UPS drivers have unilaterally required signature for packages after we have notated our account many times NOT to require a signature. There is no phone numbers to remedy this locally, they are all hidden and we are routed to the Philippines and other places. No one actually fixes this problem! UPS disposes their customers! I waste 45min to an hour every time the new driver randomly requires a signature. “Local phone numbers are for internal use only,” I was just told again by the guy in the Philippines. Next step is refusing any materials from companies that ship by UPS.

I have been lied on twice!! Driver will say receiver not available. Here’s my facts: 1. Doesn’t require a signature. 2. I HAVE CAMERAS!! No one has even tried. Get another job if you don’t want to even attempt!

Had paid extra for package delivery by a specific day and once again it didn’t arrive. It was supposed to have been a gift a gift for my grand child before they had to leave town. Very disappointed. Earlier the same week l had made arrangements to pick up different packages at the local UPS distribution center. I received an email stating it had arrived and I could pick it up that morning or afternoon. Upon my arrival all doors were locked. After circling the facility pounding on doors a person appeared and told me she could not retrieve my packages that were sitting just inside the door. Only a union employee could pick them up and hand them to me. Apparently she was non union. ARE YOU KIDDING ME. Customers do not have time to play this game. From now on it’s USPS or FEDEX for me.

They are the monster, they don't care. My product should have arrived on 12th December. It's 20th it's not here yet. And their attitude they don't care. They don't even sorry. I will highly recommend you to avoid them... I'm cursing UPS should shutdown their business.

Drivers have marked a package delivered when it was not, this week a delivery was marked "picked up" and my name entered as the one, and then the same day marked as "delayed". Drivers do not leave a sticker that they attempted a delivery, and ignore a sign to leave a package downstairs if we are not in. On another call to a supervisor on another delivery this week resulted in the supervisor telling me the packages were at the shipment station, but at the station 2 minutes later the counter person said the packages were on a truck out for delivery; when it was escalated on the phone to another supervisor because this would be a loss of business, that supervisor found the packages were in fact at the station and they were moved to an employees desk so they could be found when I returned to the station to pick up.

I have received a package which should have gone to someone in Hercules, Ca. USA.. Instead I received this large box yesterday in Whitby, On. Canada. I had ordered a product and that company used UPS for shipping. I received that item on 10 Dec. 2019. I received a large box with that same tracking number yesterday. I had not ordered anything from the shipping company, and they covered up some of the label with the person receiving this package. There are at least 3 other labels on this package one which is a ERROR label, and then my duplicate label.

Very Bad, slow service and Rude and Unprofessional Delivery Staffs especially those who delivery to South East Washington DC where I live. I will never use use UPS service if I have the option not to. They need.

Less than 1 star would be more appropriate. If you transpose your address and the address that you accidentally type in does not have an actual post office box or even a HOUSE for that matter, don't you worry, UPS will just deliver it to the "close enough" address next to the non existent address to which the package is addressed. Also, if you have a package that has to be signed for and they send you a text message telling you that the package will be delivered between 3 pm and 7 pm, you should probably start sitting outside waiting for it from about 11:30am.

Worst customer experience ever. I have been on the phone for four days with UPS over a parcel they cannot find. It is four days late. No apology no outcome. All they say is, "We’re very busy. We will let you know when it’s on its way. We can’t page the driver and can’t see on our system." How can you lose a package or not be able to contact a driver in the age of computers and mobile phones? Never use UPS. Ever.

Every time I use lately I get an email from UPS (you can sign up for an email) saying my package was delivered at my front door, even though I have been outside at the time they said they delivered, they lied. They never came by. Then sometimes it comes the next day after I complain. I never have problems with USPS or FEDEX. I wish companies would stop using UPS.

My experience over many years is terrible. From drivers tossing packages out of a moving truck to the end of my driveway to the company sending damaged packages back on their own without alerting me and yet telling sellers that I refused the delivery. I don't have much good to say as I have yet in many years ever received an undamaged package.

We spent 80 dollars to have a contract overnighted to a client in October and the package did not arrive until 3 days later. I was given all sorts of excuses, the building was closed, it wasn't. Then it was loading dock was closed, it was not. Then they created a guard shack at the facility, which they do not have. I spoke to multiple representatives and a delivery manager (claimed they were) with no resolution. I spoke to the client and they were open and so was the loading dock. I was ghosted by the driver is what happened and UPS even went as far as to not refund the money for services they never delivered on. You're better off using other companies or services than to use UPS, they steal, lie and cheat in order to make money and deliver poor customer service.

UPS in Lynnfield MA has been holding my package for 5 days and when I called, I was told we are very busy and you could pick the package yourself. When I told the representative about my experience with UPS and I was to write a review about my bad experience, the answer was go ahead and do whatever. This is the worst company to use for your delivery.

It took six (6) days for them to update the status of my package, and I contacted them several times. They lie about the delivery date, and when I checked after the next day, it shows that I still need to wait a few more days to get it. This was supposed to be a gift, and I ordered plenty of time ahead of time, the seller was responsive, but UPS is the worst, and it keeps confirming me that.

It supposed to be an overnight delivery, but took more than 4 days for an important document to arrive. It caused my company to miss a deadline and possibly a business opportunity. The package arrived in Parsippany office on a Friday morning via overnight mail. It was supposed to be delivery by 10am on Friday but didn't arrive until the following Tuesday. During that period, they made an attempt to delivery at 11pm on Friday, really?? Do they think an office building would be open at 11pm on a Friday??? When they missed it on Friday, you'd think they would deliver it first thing Monday morning? Nope! I was on the phone with UPS help desk, it was no help. The service rep didn't have more information than what I have via delivery tracking. I will never use them again for business (if I have a choice), definitely not personal matter.

Package delivered to a wrong address twice, package went back and forth from shipper twice, package was supposed to be delivered in a a week, it took nearly 6 weeks, not willing to compensate for monetary loss due to package not been delivered, customer service juggles people back and forth and the customer has to be chasing the package and making all the calls.

UPS appears to engages in a billing scam, and yes Virginia, they may have had a class action lawsuit in 2007...and seem to be back to their old tricks. Lot of caveats. Anyway the UPS sales rep told me today that UPS rounds UP dimensions a hair or fraction above. So 48.00000000001 become 49 inches. And then they slap on peak fees, surcharges, oversize fees and you name it. I am going to contest all their audits going back six months. And request their scans and calibrations and how they round up. They don't comply. I am calling a class action lawyer. I am a certified fraud examiner...and I approve this message. I measured four 48 packages today and none were over 48.5 inches. Not even close. Then the rep told me it was anything over 48.01. What a crock.

UPS is the worst shipping company that I’ve had to deal with. I will take Amazon or Fedex over UPS any day. After 2 weeks, my package still has not arrived. My daughter’s Christmas gift was supposed to arrive on 12/5/19. Due to snow, it was delayed for 2 days; this I don’t fault them for but everything else has been downhill since then. I was supposed to be delivered on Friday, didn’t happen. Come Saturday, didn’t happen again. Monday the driver marked it as delivery attempted when I was home all day and have a Ring doorbell so he/she obviously lied.

I was receiving a package and missed the first delivery attempt. I then attempted to change the delivery instructions to "hold at facility for pick up" since I would not be available in the middle of work hours. When I tried to use the website to make this change, my request did not go through, though no reason was given or alternative action that I could take. The next day the same thing happened, and the third day, I contacted customer service because the package was being returned to sender according to the missed delivery slip.

UPS cannot be trusted for overnight shipping of perishable items. I ordered medication on Friday to be delivered on Saturday and did not receive the medication on Saturday. I am signed up for text to let me know and I was not notified that the package did not make it onto the truck. During the day it said it would be delivered by noon and then it changed to being delivered by end of day. I never received it. I called UPS and a person who could not speak English answer the phone and after a very difficult conversation I was informed absolutely no information, so I asked to speak to a manager in which I held on the line for an hour to get. That manager then created an escalation but informed me that nothing would be done until Monday.

My package never arrived. Customer service and the online tracker are inaccurate. The worst service I have EVER seen from any company, I rang countless times to trace item and was fobbed off and lied to, promised to call back, still waiting. RUBBISH COMPANY.

UPS only provides information for where packages “should be” - not for where they are; then they play the odds that it mostly goes well. Customer service reps can only read a screen that is not necessarily accurate. Not only have I been told this by an employee of UPS (my former company’s sales rep) but it is not difficult to prove, as displayed here by a recent scan:

I was supposed to receive a UPS 2nd Day Air shipment originally scheduled to arrive Friday 12/13. The tracking showed that the shipment on vehicle for delivery. However, the delivery never came and the tracking has changed by the end of the day to be scheduled for Saturday 2/14. On Saturday the tracking again showed "on vehicle for delivery". Then again the same BS happened. Now the tracking is showing delivery date is Monday 12/16, in addition a new line saying "delivery attempted" on Friday 12/13. I was home on both Friday and Saturday and they did not come to the house or leave a note and usually they leave my package by the door as no signature needed. So they are lying to cover for their bad service.

The UPS software and customer service completely deceived me. I was supposed to have a package delivered Thursday. I called Friday and they promised it would be delivered Saturday between 2-6 p.m. They blamed the weather and high volume for the delay. The UPS page told me the package is in the truck all day today and out for delivery. It is 10:30 p.m. on Saturday and after being on hold for 90 minutes waiting for a manager I was told the package never made it on the truck. The customer service agents were using the "weather" and "high volume" as excuses for bad software and customer communication. UPS, I feel lied to, deceived and conned. Fix your software and give your customer service agents the same access to accuracy as your managers so customers don't feel like their packages have been stolen and can get accurate information.

I ordered frozen food from Louisiana on Weds. Dec. 11, 2019 with "2 day guaranteed air shipping to Twain Harte CA.; WHICH IS A BIG LIE!!! It got to CA yesterday early AM, then got shipped between 3 CA locations, arriving at my local UPS delivery depot at 8:30 am. Now it won't get delivered until Monday. This is frozen food. UPS blames the weather; I blame false advertising and incompetence. Their guarantees mean NOTHING!

Paid for 2nd day air for a time sensitive item. On 2nd day they emailed they were pushing delivery to 3rd day. On 3rd day they pushed to 4th. Now on 4th they pushed to 5th. These guys are a train wreck - why waste money for upgraded service with them???!!!

I have gotten three packages delivered to my house, and all three boxes were destroyed and inside products were damaged. I am very frustrated with the incompetency of the UPS company. A box should not look like someone beat it with a baseball bat for an hour. I am severely disappointed and will discontinue use of such a company in the future.

This is by far the worst UPS location in Palatine, IL and how they handle clients. My order was delayed for few days, then when I called I was told that my order was lost. I asked for a supervisor and was advised that my package is not lost and will be delivered next day... That never happened. I had to call ups again (4th time in one week, was on hold for more than 30 min each time) and was told my order is on the way back to the shipper and they could not explain what the problem was, even though my address and information is correct. It looks like people working there have no idea what they are doing. Horrible delivery service!!!

Had to use UPS to return items to Amazon. I had to pay for specific pick up times. They didn't show. Called and scheduled again. They didn't show. Now they won't come till next week. The customer service was horrible. Transferred from one person to another. On phone for an hour. Ended up taking boxes that weighed over 60 lbs each, to a local drop off. Now the fight to get my money refunded. They just kept promising a pick up that never happened. Will never use them again.

I have a package that has arrived at their distribution center 15 minutes from my house. Was supposed to be delivered Monday 12/9/19. They have now rescheduled delivery 4 times. It is now 12//13/19 and I still have no package. Spoke with customer service, it is basically non existent. They transfer you to India and these people at the call center fill your head with lies saying that the package will arrive today and it never does. Somehow I've seen 4 separate UPS drivers deliver packages to all my neighbors but somehow I can't get mine. I will never use UPS again. They are horrible and will avoid them at all costs. Please note their excuse has been weather. It's been sunny here everyday this week. What BS lies.

I can’t call the 800 number because it’s saying my tracking number is wrong and it’s not so I called my local UPS store and gave me attitude and told me she can’t help me and hung up. Didn’t try to help me whatsoever. My package should have been here today and it’s not but it still says it’s in transit. I’m beyond pissed because it’s a package with FOOD IN IT! If my meat is thawed they are paying. HORRIBLE SERVICE.

I should not have to go completely out of my way to get a package. Unfortunately I have no control over if a company chooses to use UPS. I ordered 12 bottles of wine and because I am unable to be at home to sign for it, I had to have it delivered to a UPS warehouse FAR from my house. I received no delivery updates at any point. I finally reached out to them 2 days after it was supposed to be delivered. They said it was delivered to the warehouse (even though tracking shows in transit). I drove all the way there just to stand in a huge line with no movement. I finally left pissed off and still do not have my package.

Updated on 12/14/2019: 2nd time this week. I’m home, lights on, car in driveway. It’s raining outside. Ups delivered a package. Did not bother to ring doorbell. Left package in rain. I did not find the package till my guest open the door & found a wet package. Terrible service.

Had a tv delivered that was just in it’s labeled box set on top of my mailbox for delivery. My mailbox in on the street and my front door is 50 feet from the street. 2 days later had a fragile package delivered and guess what same spot after I had called and complained to ups about the driver leaving it there. I will never use them and I will always ask wherever I purchase something who they use to ship. If I can’t change from UPS I’ll find another place that won’t use them. Incompetent Lazy drivers with no respect for your products.

Received email package delayed. No information on how long it will be delayed. Called 20 min to get through all the prompts horrible then disconnected on their end. Went through prompts again. 15 min ported over on phone and sorry due to heavy call volume. Called again. 18 min ported over to Philippines, ask to transfer to U.S., transferred to Spanish then transferred back to Philippines. Was told, "Due to weather there is a delay on your package". There is no weather issues.

UPS loses track of packages and they sit for days in the final location before delivery. They also ship packages back and forth between cities multiple times. They told me that is because packages are bundled. Two day air often takes up to 5 days for no reason.

I ordered a package and it was supposed to be on two day air. Since I was not going to be home on Dec 4 I made a request for my package to be delivered at a UPS store. I made the change early in the morning before the package was sent out on delivery. I figured that if it would be delayed it would be a day or maximum of two. Well turns out that it is now Dec 11 and my package has yet to arrive. I called on Friday and asked where my package was and if there was an update. The lady I spoke to told me what facility my package was in and said that if I wanted to I could go pick up there.

BEWARE. IF you choose the UPS option to get a shipment in a hurry from the US to Canada you will get a price. When the package lands in Canada you will get hit with almost $18 in "Brokerage Charges" for them clearing the package. This charge is known before you get the quote so why is it not disclosed. Call to complain and you'll be told "It's not our fault. You got a quote from the store. You can self clear your package if you want to avoid this charge." Problem is you can't select any option to self clear if you are purchasing something so they've already done it and hit you with this charge so you can do nothing about it. (It's simple to self clear by the way.) Will never use them again.

UPS used to be the gold standard for shipping packages. Sadly, it has taken a freefall and is now a joke. Day after day, the tracking info shows that the package is "out for delivery" before the end of the day. And day after day, it goes back and is scanned again at the "carrier facility". Wish I had a choice of delivery services when I purchase things; I know that I will never use UPS to ship anything.

I had two UPS 2 day Air and one UPS overnight packages that were scheduled for delivery on 12/9/19. None were delivered even though they were shown to be on the truck out for delivery, and the truck was within blocks of the delivery location on 12/9/19. Delivery was rescheduled for, 12/10/19. The packages were shown to be on the truck out for delivery, and we tracked the truck to at least with a block of the delivery location. No delivery was made on 12/10/19. Again these are overnight and 2-day Air packages that were to be delivered on 12/9/19.

I ordered a package through Amazon Prime that was supposed to be delivered from UPS SEVEN DAYS AGO, as per Amazon Prime membership. Every day I’ve tracked my package it says “out for delivery” and that I will receive it today, yet it never comes. I’ve talked to UPS on the phone twice during this process. Both times they’ve told me it’s out for delivery and I’ll still receive it that day. Lies. All they’re doing is trying to placate; not fix the problem. Tonight I was told on the phone that all I can do is keep tracking it; that there is nothing they can do on their end to red flag it to notify delivery personnel that it is SEVEN days late already and needs to be prioritized. Horrible communication, horrible internal processes, and clearly horrible management and leadership.

Yestersday my driveway was redone. New asphalt. Tape/rope across the driveway. The UPS truck pulled in so the driver didn't have as far to walk and broke through tape. When he went to leave, he turned his wheel and did damage to my new driveway. No note left, but captured by neighbor's camera. This company and all its employees have no regard for their customers. Will pay extra for shorter delivery time to ensure it goes some other carrier than UPS.

My UPS driver Nate wonderful. He went out of his way to deliver my package. Lovely person. He should be recognized! My package was delayed and UPS tracking inaccurate. He looked for it followed up and delivered next day. I had asked him when he delivered another package the evening before. Great job. Great employee. An asset to the company.

Package scheduled to be delivered Friday, delayed d/t weather (it was 37 and so cloudy at UPS location and along route no adverse weather according to NWS). Held all weekend, noted on website tracking update to have arrived at local hub ~4AM this morning, supposed to arrive today (Tuesday) between 1215-415 PM. Just got notification delayed d/t weather. It's 57 and light rain. Called and after repeating same lies, finally told it has not even been unloaded from trailer. It's been there for>10hrs, is located ~25-30 min away from me. Supervisor also just repeats same lies (bad weather today) and that "arrival scan" doesn't mean it's arrived or been scanned. I was told they would connect me to local hub to speak with manager there and call was disconnected. Re-call, told to watch tracking on website which they already told me does not reflect actual status.

I ordered products online to be shipped to what I thought would be “store pick up”. Unfortunately it was sent to an address I had just moved from. Instead of sitting all day waiting for my delivery (as I had multiple orders) I attempted to ask the helper for alternate options, the driver blows the horn and yells “come on we gotta go”. I understand the lay have a lot of deliveries but my time is just as important. Employees are so angry these days while they get a paycheck...

UPS is now dumping packages at the end of my property next to the street instead of on my covered porch like FedEx and USPS does. And they are being left unprotected in the pouring rain! Soaked boxes!

UPS Store at 2459 SE Tualatin Valley Hwy, Hillsboro, OR 97123. UPS is supposed to have a partnership with Dyson to ship vacuums to their repair center. I turned in my vacuum Morning of Dec 2nd. The store is supposed to box the item and send it. After 8 days, my vacuum is still at the local store. I have talked to the manager Sarah, who has no interest in helping and she has been demeaning. She said that she will send the vacuum yesterday and nothing has been done. Additionally to this, the guy who took my vacuum, pulled apart the item. I hope I am able to get all of the item back and intact. I am In disbelief that after 8 days as of today, UPS has hold my vacuum, pulled it apart, wasted my time, and has a demeaning store manager who has no desire in helping since it’s “busy season”. I have called Customer Service and they are not able to help either.

Had 2 items shipped to me via UPS within the last month or so. First item, I assumed would be held at the UPS store I designated as my preferred access point. Imagine my surprise when the driver just marched up to my door and rang the bell. It was a good thing I happened to be at home that day. My main complaint regarding that experience was the fact that their website/tracking info is very clunky in regards to letting you know exactly where the package is going to be shipped to.

I sent 4 overnight packages for a closing on a property, one actually made it on time. Two were return envelopes and did not get used, the third one was a day late and of no use. I have been on the phone over 1 hour and 45 minutes and am speaking to the 5th person who is supposedly a supervisor to try to get a claim number or reference number so that when the "check" doesn't arrive in the next two months, I can have some sort of reference # to call back with. I can assure you that this kind of crap doesn't happen with FedEx, unfortunately there was not a FedEx office in Tifton, GA where I had to send these from. Never, never again! UPS SUCKS!

Well it sucks. UPS lost my package. Well it sucks. UPS lost my package with all my car information title and registration because they showed it was delivered at 7:26pm to the house and I was home and I didn't receive it???? Called one number. Told her what happened. She told me he was going to get a hold of the driver and find out what happened to the package and call me back in five minutes. Well I waited 25 minutes. Called back and no one answered the phone then I called the one 800 number talk to a rep. There was put on hold more than I talk to them. Now it's under investigation. We'll see where this goes. Will never ever use them again.

My experience is that UPS works fine until the package gets to the final delivery hub. Once I see that it has been loaded onto the delivery truck, I expect it to be delivered that day. Regularly, however, it just doesn't happen. Presumably the driver just doesn't feel like delivering all the packages, so it returns to the delivery hub. Then, rather than prioritizing the missed deliveries, UPS claims that they've already scheduled the next day's deliveries, so it will be 2 days until they work my package back into the rotation. This situation can repeat 3-4 times before the driver finally gets around to serving my neighborhood. Other delivery companies manage to deliver on time as promised, but UPS is by far the worst. I would pay extra not to have them involved in any way in my transactions.

I received an email confirming that my package was delivered 2 days ago along with tracking number. When I checked the mail box, there is nothing. For last 2 days, I am checking for package. I am compel to write this review because this is not the first time it happened. It happened in past 2 more times. It looks like delivery guy completes his delivery without even coming to this route. I do have the tracking number if someone is sensible to resolve the issue.

Delivery of our furniture was scheduled for Dec. 4 and I stayed home. Delivery did not happen and was scheduled for next day. Dec. 5 I stayed home again and status said same thing “In transit, delivery at end of day”. Same thing happened, no delivery. Next day, my husband stayed home and we stayed up till midnight, but same thing happened. Dec. 7, I called UPS 800 number at 7am CT and was told that the center would call me back at 10am. No calls. I called back and after waiting 30 minutes, I was connected to the call center that’s located in the Philippines. They can only tell you what you can see on the website. No way for them to track the truck or give you a time frame/ window when the truck will arrive. All they could do is everything you can do yourself on the website, cannot even give the number of the local UPS facility.

Got notice of delivery requiring adult signature. Initially said out for delivery between 12:15-4:15pm. Later changed to 2-6pm. Never showed. Now my tracking shows in transit. UPS made me waste 9 hours waiting on an item they never delivered. VERY POOR experience.

Per UPS’s app, 3 packages we’re supposed to be delivered to my home today. I received text messages from UPS and emails from the shippers that the packages were delivered. They were not. I called UPS and after 30+ minutes in queue, I was informed that they were delivered to the wrong address. The UPS rep opened a case for me and informed me that I would be contacted within an hour with further information. In the interim, I contacted the shippers who confirmed that the packages had indeed been delivered and signed for.

UPDATE: UPS website updated this morning says my package has been found in their system and will be delivered tomorrow. Won't be shipping expensive items during the holidays ever again. Not worth the risk of loss.

I had 3 out of 4 packages that were missing on 12/2/19. Says was delivered on same time. All 3 from different places. Hard for me to believe that it was delivered somewhere else. My mistake showing the same date and time. When I tried to contact UPS online I couldn't get help.

My sister a package overnight delivery to me on Wednesday morning. It was to arrive Thursday by 8:00 PM. The website kept changing the time and then changed it to Friday. Today is Friday and I map tracked the package. At 8:45 PM the truck stopped and delivered a package across the street from my house and then left. I tracked it back to their warehouse. Now the delivery day has changed to tomorrow. That is 3 days not overnight. They are extremely incompetent. Why pay the ridiculously high price for overnight when it arrives (hopefully) 2 days late. If I could give negative stars I would.

I use Amazon a lot, so UPS winds up with a large portion of the packages I receive. They used to be fine, often even waiting until someone answered the door. Lately, however, they've been leaving (probably throwing) packages onto the front porch, without knocking, and leaving every single package damaged. I just received a package with computer parts, for Christmas, that looks like it was smashed between other boxes. Packing items with those air pockets is NOT an excuse to mishandle them so abhorrently. If I could specifically use a different service I would in a heartbeat.

Delivery was scheduled for Tuesday, December 3rd, today is Friday and they can’t even tell me where my packages are. Three time changes a day, first delivery is in the morning, then in the afternoon, then in the evening, finally 10 pm I get an email, delivery delayed. Last night I made a change that I’ll pick up the packages myself because I need them this weekend. I was at the facility twice, can’t tell me where they are, could be on the truck, could be in a different building.

I entered a 2nd day delivery contract with UPS. I followed 2 packages from different locations that were to be delivered on same day to my home. Package #1 and #2 were marked out for delivery before 10:00am. Package #2 required a signature due to medical equipment (diabetic supplies for juvenile son we critically needed, hence paying up for shipping). We stayed home all day and evening due to urgent need for package and required signature. Packages never came.

UPS is the worst shipping company. During Christmas time they don't deliver our packages until 9pm or later. We wake up at 2am every morning so how can we wait for late packages. Leaving them on porch overnight is not possible because of thefts. Not to mention the stupid knock on the door that wakes the dogs. We know they are there because their trucks are super loud. No need for the knock. I know it's a busy time but it is also busy for FedEx, Amazon and the post office and none of them deliver at 9pm.

Because of my time frame at home I asked my best friend's wife to mail a Weiand Boss 302 tunnel ram using UPS while we took care of some chores. 11/23/19 at 09:59 am tracking Last four (4248) the tunnel ram was received by ups store 5983 to send to Monterey, CA. This was to be a 3 day residential delivery costing $121.15. The package weighed 26.10 pounds shipped 11/25/2019. I was told by Mars at the customer service center at (404) 828-6000 that the routing of this package went from Colorado to Utah then to California. Due to the incumbent weather is why the package never arrived until 12/3/2019 at 5:41 pm. Problem is that that tunnel ram was delivered to an incorrect address and not the delivery address stated on the package.

Waited on a package all day to be delivered. Saw truck parked in the parking lot. Waited for a knock, a call, even a text or email. NOTHING! Looked to see if the truck was still there, it was taking long. Noticed truck wasn’t parked there anymore. Checked my tracking email, it said he attempted to deliver. BS! Wasted a entire day for a package that never came. The only reason I gave them 2 stars was because of the customer service people.

I had a package coming that required a signature. I was given the ability to "Follow my delivery". The driver not only drove by my subdivision 3 times (within a block of the entrance) without stopping, but literally made a circle around the subdivision in every direction. This was done over a 4 hour period. I wasn't able to jump in the shower, get on with my day, nothing... because I had to sign for the package should they stop, which they never did. To make matters worse, the package was already a day late.

My time sensitive medication was delayed due to UPS hub not unloaded, rendering expensive medication useless. Was sent overnight but not delivered by UPS. Nothing in place to separate such items from everyday gifts. Called customer service. They did all they could but not enough. Not able to get corporate office info. Pharmacies should not have to eat the cost for UPS problem. Very unhappy I have to miss a week of important medication due to their incompetence. Not happy at all.

Anytime I get a package or packages shipped through UPS. It always ends very bad. The first time I had something delivered via UPS. 2 out of my 3 packages got stolen because the UPS driver just left my package on a random ledge (that was nowhere near my unit). So I ran around to retrieve my one little package and had to have my other 2 reshipped. This recent time from just today the driver let a random person sign for my package and I’ve been waiting since noon for IN MY APARTMENT! I left work early for this package and I missed my car appointment for it just for it to be delivered to a Random person who I don’t know.

UPS charges huge fees for "guaranteed" overnight delivery but my last three experiences the package was a day late. NEVER use them if it MUST to be there. I don't know how they get away with offering this service and taking your money. DISHONEST SERVICE!

My local driver has delivered my packages to the wrong house more often than not! I am a regular Amazon shopper and this is making it impossible to continue. On my way home today I stopped for coffee around the corner where I was blocked in from the exit by a UPS truck that parked. The driver got out in a tank top, Minus the UPS jacket and shirt. He ran to the ** Dispensary next door, no package in hand and left his truck blocking the exit. Maybe this is why he can't find my address??

This is the worst experience I have ever had. Would NEVER recommend using this company. My package were shipped from Canada to the US but no information was given on requirements for the shipment. It was stopped at the border and the compliance team advised that it would be returned to the local store (528) it originated from. That was 2 weeks ago... Since then 11 PACKAGES (!!!!) have been lost by UPS. An investigation was supposedly started yet when I followed up I was told that it couldn't have been because there were more than 3 packages. I was told to start a claim online, yet online I was unable to. I have called every type of customer service and nobody has offered help.

I ordered a refill of my MS medication to be delivered today Tuesday. Firstly I was lied to by 'parcel services' supervisor Chelsea ** who told me my order was attempted to deliver at 7 pm which is not true as I was awaiting in the delivery location since 4pm. Then I was told by two different customer service reps that a courier would bring the package to my location between 7pm - 11pm as it is Refrigerate required and the shipment has been in transit since Sunday.

Cost my small business a ton of money because they packed wrong. I used their pack and ship guarantee service. They packed the package incorrectly leading to the destruction of the contents and then looked for one excuse after another to drag it out and avoid assuming responsibility. I was horrified!!!

UPS does not deserve even a one star. They are absolutely horrible!! My passport was stolen by UPS and an empty package was sent back!!! Unbelievable! The envelope was carefully opened by some sort of paper knife or envelope cutter, clearly by a skilled UPS employee who has experience stealing important documents before. I had to cancel a non-refundable international trip for myself and a relative and have to apply for an emergency passport and re-apply for the foreign country's visa. Not only am I out of $$$$ but also going through emotional trauma due to identity theft.

The only reason I give two stars for this company is because my packages were received ahead of schedule, despite a delay due to a late plane. However, their text confirmation system seriously needs to be updated. I had to order replacement credit and debit cards because my wallet was stolen, and had to pay for expedited shipping. I was supposed to receive my packages on Tuesday, November 19, but there was a delay due to a late plane. The new arrival date was Wednesday, November 20 between 2:45 p.m. and 6:45 p.m. I received my packages that day around 2:15 p.m. while I was at work.

India UPS are very bad at customers care and whenever they forward my order to another state UPS office they always bill me with custom duty and tax. And I pay the duty and tax amount with more than half of my order price. What kind of shipment is these, they are very bad. I'll never used them again. Cause they just don't care, they care only about the money.

I have been a UPS customer for 30 plus years. Only one word describes the staff at our local terminal: OUTSTANDING! But, the customer service department via the 800 number is lacking. 1st off, it is almost impossible to get them to credit you for a mistake made by UPS. You are shuffled from person to person before getting a fair solution to your issue. If you ever do! 2nd: You, the customer is never, ever correct! UPS does no wrong, even if you have the proof of their mistake via their own tracking system and the package in front of you as you make the call. Additionally, it is difficult to understand probably 25% of the person offering service. Please understand I want to pay you for the service I receive, I will never ask for a refund unless it is a failure on your part. Thank you.

Awful, lost package and could only open an investigation. Next day delivery but 8 days to find the package they had lost. We sent a payoff for an automobile and they lost it and now we are hit with late fees.

For the last couple of weeks UPS had been handling packages from companies I’ve been ordering from. The drivers has to be the most worst of them all. Every package they leave in front of your door. Even when you're home they leave it in front your door. They don’t really knock. I’ve been home to see what they do. Two times they knocked dropped the package in front the door when you get to the door. This time got a email saying package was left in front door. Left work early because it was fairly expensive and no package was there when I got home. It’s horrible. If iOS is the sender order from somewhere else.

I sent a letter from Manhattan to the UK Tax office. It never arrived. I have now spoken to 8 different people on the phone. The Manager of the 57th Street Store, Manhattan tells me "It's my own fault. I should have been tracking my own parcel? That's what they give you tracking number for." Only the individual store can give you a refund? The Corporate Office just give you the run around???? I gave a one star rating because it won't process this review without a rating. Never again.

Tossed my package on the ground. I live off a 4 lane highway. Anyone could have picked up my package. Nothing wrong with the weather or my driveway. Just too lazy to drop the package off at the door.

2 packages being delivered, one made it there and the other was delivery attempt failed. After calling and speaking to them they said, "Sorry we'll hold it for you at this location," went to that location and nope..completely different location. If you want to have your packages delivered DON'T use UPS. If you want to scavenger hunt and frustrate yourself then you found the place. If it has to get there, I'm sure the Pony Express is a better choice and they have been gone for centuries.

Thanks for helping fight climate change. Missed my delivery. I went online to change the deliver to a pick-up at the ups store beside my place. The options I received were for stores in difference city’s. I called customer service and was informed it would be a 6 dollars because she had to do it or free online. I told the operator I didn’t get the option for the store 1km away for me. She put me on hold and when she came back I was told it can’t be delivered to that store. No reason. Just it can’t. The delivery driver has to attempt 3 times. So 2 more round trips of wasted fuel being burned. Great job UPS!!! Never again will I order anything online if UPS is the only option.

I came home from work to find that the UPS person had been there to deliver a letter that needed to be signed for, which would be great if I did not have to be at work. I called, got to speak with someone that could barely speak English and was told that I had to be there no matter what. Asked to speak with supervisor was on hold for 10 minutes...then disconnected. Called back, spoke with someone that could speak English, the advise given was to sign the ticket and they will deliver tomorrow.

Never in my life will I request another pickup from UPS. What a complete waste of time. Scheduled a pick up between 9am-11am, guy gets here at 10am to tell me he doesn't have room in his truck and will be back at....4:30 pm. What a joke. I took the mourning off to put all the boxes out. Last time I ever use these clowns for pickup.

UPS not only lost a package, they lost the replacement. Investigations that get no further than a status write-up is not an investigation. So far, UPS cannot be counted on to consistently deliver packages, actually search for missing packages or follow thru on promises employees make just to get a customer off the phone. Yeah, I'm going to have a different company handle my business deliveries. I won't have my customers treated this way.

Package left that was not ours, but 2 blocks away. Tried to call & get it picked up to no avail. Worst customer service imaginable. In my 70s out in the dark delivering an oversized package. This company is absolutely terrible. I will never ship nor order anything to be delivered by these incompetent jerks! I worked for them for 7 years in the 70s & I knew they were poor on customer service then.! Terrible now!

They will hold your domestic shipments in customs and deliver it late. If you call to ask why you get someone who speaks broken English and gives you no answers. Used to think USPS was bad but UPS showed me, thanks for sucking so hard ups, this disabled vet really appreciates having the package I was looking forward to all week being held on Veterans Day.

We shipped football tickets by overnight shipping and were guaranteed they'd arrive by Friday before the Saturday game. They shipped to the wrong location and the tickets arrived Monday, yet they refused to refund the cost of the tickets. Unacceptable!!

I have used UPS to send my payroll to our 9 locations for 10 months. During this time there have been delays due to inclement weather which is very understandable. I always ship a day earlier than needed if they miss by one day will still make it on time. This time one of my shipments showed as delayed with no reason given, but showed it was still one day ahead and was in the City of destination. Next day I checked again and it showed that the address was incorrect and could not be delivered. This is the same address and label that has been used for prior 10 months without incident.

UPS shipping is one of the worse delivery companies out there. On 11/7/19 they told me they would be delivering a shipment between the hours of 11 and 3. I hired two men to help me with the shipment and we set for four hours waiting. After 3 they had not yet come. I called and they said, "We won’t be there till later tonight." I told them I had to go to work and had send the two men home when they had not arrived by 3. All they said was, "We are sorry. We will try and reschedule," which they could not do. I had to get my wife to leave work (more money lost).

I shipped a package with important legal documents and was given a guaranteed delivery date of 11/1/19. With tracking the package, I see that the package arrived in the destination city (Sacramento, CA) by 4am on 11/1/19. However, from there UPS decided to ship it across the country to Maryland where the package has jumped from one city to the next for the past 3 days. Now, my delivery date is 11/12/19...nearly 2 weeks late for legal documents. I contacted customer service and was given an apology and absolutely nothing more. They could have easily decided to expedite the shipping and make this package an overnight package, but instead refused. Despite the error being completely on the UPS handlers, I am the one put out and left to suffer the consequences. I will never use UPS again. Customer service was terrible and they do not accept responsibility for their own errors.

I ordered a mattress from Amazon and want to return that one. Amazon provided me free pick up by UPS. When you buy mattress online it comes in a box. It will be in compressed mode. Once you open the box you cannot pack it again in to the box. So what I done is wrap the mattress in plastic. The driver from UPS refused to take package and the reason he told was it's not properly packed. I explained him about package that comes online. He was really rude and not at all helpful. I was really upset and into stress due to his reason for the refusal. The example he told me is that if you order a shoe rack and when you return that it could be packed in to the original packing. Yea that is true, we can do it for a shoe rack but for a compressed mattress we cannot do the same. I will never use UPS again for any of my shipments. Then I contacted Amazon and they were very helpful for the return service.

First of all If you're considering applying for UPS you better have someone you know working there that is already upper management that can pull your application & basically get you past the interview part & in the door; if not you looking at a lot of sleep-ness nights/super early mornings considering they will not inform you prior to coming in that it is a strictly manual LABOR job. They (lower management) will literally have you showing up to the facilities hours prior to the time they are actually ready to come & get you from whatever harsh weather conditions you & the rest of the future employees are facing outside (as an consideration of future employment).

I recently ordered a gift for my daughter for her birthday. UPS was scheduled to deliver the package on a Thursday. I set alerts to notified me when the package was delivered so I could have someone retrieve the package immediately. My package was delivered at 12:44pm and my husband was there at 12:55 to retrieve my package and there was no package on my doorstep. I called UPS to let them know that I don't have my package. UPS had me re-verify my address and after I did I was told that the package was delivered to my neighbor by mistake. I was asked if I would like for the driver to be sent back out to retrieve the package and I said yes.

For the 2nd time in 7 months, a wine order from California has been “lost” in my home state of Massachusetts. Weird that these 2 shipments could both travel across the US only to mysteriously disappear here. I think some UPS employees are either enjoying my wine or making a little side money on the side.

Hello, I have an URGENT delivery which you attempted to deliver yesterday. I have been given an info notice number yet I cannot track it online, I cannot track it on the UPS app and your customer service centre were extremely unhelpful too. If you are looking for more customers to use you, you are going the wrong way about it. How am I supposed to reschedule my package if your system lets me down at the first hurdle?

Purchased a product on Amazon Prime that was supposed to be delivered in two days. UPS will not deliver it! It's been on the truck now for three days saying out for delivery today. We called and the UPS person was rude to us for asking where our package is and when will we get it. We were told we would get a call within the hour but of course no one called. Amazon should drop this incompetent and rude delivery business. If UPS can't deliver a shoe box size package in 5 days, they have no right working for Amazon! Go deliver pizza instead!

I ordered something online and they'd used UPS to send me the package. I paid 2nd Day Air so that I can get the package on time and paid higher than the ground shipping of course. Tuesday they knock on my door, took me 30 second to go down, to watch UPS truck drive away, and they left me a SORRY notice! The next time I wait at the first floor, they didn't even knock on the door or ring the door bell, just put the notice on the door and left, the third day they did the same thing, I called the customer service. They basically told me to, "** OFF, IF YOU WANT IT, PAY ME AGAIN!" This is my last time use UPS.

I ordered a wheel balancer from Amazon and UPS Lost my package and it's in a state that it was delivered but nothing was delivered and all they could do is say, "We're sorry." Poor service poor poor service. Tracking # **.

Approximately one out of four deliveries is late. The last one, still yet to come, was shipped from PA to NY, a half hour from my house. It never came the day it was supposed to and somehow popped up in NC. Instead of shipping it overnight, back to NY, it is hopping up the east coast at a snails pace. Their delivery guarantees are as good as their customer service. They have no consequences for this type of error. They say "sorry" and "we'll get it to you as soon as possible"....which means as soon as convenient.

In August I placed an order with Party City which UPS was to deliver. I never received the order and it’s almost three months later. UPS claims it was delivered and refuses to reimburse me. Party City won’t reimburse me cause UPS is lying and saying I received it. I have video cameras outside my house that prove it was never delivered. I even had to make a second order through Party City to get the product as I needed it for a party. (I picked that one up at the store.) Why would I order everything duplicate if I received it in the first place? I’m now out $150 because UPS is unethical.

I packaged a guitar in a new box with high density foam, took pictures of the process, and purchased and printed my UPS label - WITH INSURANCE. UPS accepted my shipping and insurance money, picked up the box and delivered from Seattle to California - damaging the guitar FUBAR. A claim was made to UPS by me the shipper and by the buyer of the guitar. UPS said it would take a week to make a determination upon their examination of the shipping box and packaging. Three weeks later they hadn't bothered to make an inspection. Buyer returned the guitar to me via FEDEX. UPS sends insurance claims to a company they own called Crawford. Crawford said that the claim was denied because there was no inspection of the shipping materials. Really, in three weeks they couldn't arrange for an inspection, when they said it would be a week?

UPS delivered my new phone to someone without verifying the person they delivered to - they did not obtain a name or signature - so I have no idea where my new phone is. I had spoken to customer service and they told me to expect a call within the hour to let me know what information they had obtained (they were going to contact dispatch to get information from the driver). They also sent out an email to verify that I would get a call within an hour. The hour went by and about a half hour later, I called them. I spoke to yet another service agent. He told me that my situation had not been entered as urgent, so he will put in in again, and I will hear from them within the hour.

Absolutely HORRENDOUS service. Not just once. Not just twice. But MULTIPLE times. Our company ships our items through a 3rd party and when they said the item couldn't be delivered because of an address issue (which wasn't true at all. There was an extra noun in the name of the company. Because of which, they wouldn't deliver it - EVEN THOUGH THEY HAD ALREADY DELIVERED A DIFFERENT PACKAGE TO THAT SAME NAME AND ADDRESS THE EXACT SAME DAY. So I called to update the contact information and have them sort it out with the customer who needed the items. A week later I was notified that the package was returned to our 3rd party sender AND that they had never contacted our updated contact person.

In our area of Van Nuys, CA, they don't have enough carriers and UPS really wants you to pick up the item from them. I am an elderly lady, with no nearby relatives, and the package was heavy. I requested a delay from the company I purchased it from due to illness. UPS said they would delay delivery, but what they meant and not reported to the company, was re-delivery was not in what they do. The email from UPS for Delivery Notifications was ALL WRONG giving WRONG Information. No delivery was going to be made. It turns out they HOLD it for pick-up. Excuse me? They delivery, that is their job.

I am in the process of organizing a charity event and needed over 200 copies of four different items. I placed the order on Sunday afternoon and it was ready Monday afternoon. The quality of the product is off the charts! Fantastic! While sites online may offer cheaper prices, they nail you with shipping charges. I will be using my local UPS in Pahrump, NV, in the future without hesitation!

For the 2nd time in a month the delivery of my items were delayed for almost a week, sitting in a UPS facility for days when it could have been here! In the future for sure I'll try not order anything that ships via UPS!

The RAM memory in the computer I use for my business went bad, and I ordered a replacement online on Tuesday, October 14th. It shipped UPS 2nd Day Air that evening, and was in New Stanton, PA the next morning. Next stop, my distribution center in Newark, DE by Thursday morning. Great. Except that's not where it went. Misrouted to Maumee, OH. OK, there's a percentage of errors in any system the size of UPS. It's annoying, but not the end of the world. My business can survive with an older computer I use for surfing the web.

They are such rude people and no one takes responsibility when things go wrong. First, they came to deliver my package at 3pm on Thursday and since I am working full time, obviously I was not at home. On their website, they said they were gonna deliver it closer to the end of the day. That was still fine, I called them the same day to ask for another deliver attempt and they said they will deliver it the next day and which is why I took a leave from work. I didn't get anything till 6:44 pm so I called and disappointingly, they had not processed my request and said they can have it delivered next day (Friday) between 12 and 1 pm.

I have faced this issued twice in the past 2 months. The website first shows that there is no signature required and then when the delivery is supposed to happen they say unable to deliver because of no signature. I did not receive a 'We missed you' slip either. I selected the option on the UPS site to deliver at the management office. Again next day it said, "Second delivery attempt made and we missed you." Again no note at the door - nor delivered at management office. Final attempt: I waited the whole day and I can see that no one came to the door. This time I had also authorized release on the UPS website and asked them to leave it at the door. Still no delivery and the same message on the site. Every morning it would say 'Out for delivery' and by noon it would say 'we missed you'. None of the 3 times was there a note left at the door. Terrible experience.

I frequently (3-4 a week) order products from Amazon that are sent USPS. My business purchases many products from China for resale and it's either sent USPS or DHL and I even have had FedEx deliver them. Never have I used UPS until I purchased an item from Walmart for my son's birthday. I did next day shipping so it would arrive 2 days early.. After being one day late they said it was lost in New Jersey. Again I got on the phone and reorder the item prior to eating and doing a refund.. It never arrived.. Now it's two days after my son's birthday and on to order number three.. which while tracking it says out for delivery.. Now it's 8 at night and it finally updated to incorrect address. Which could not be more wrong. Basically it's 8 at night and it's raining and the driver drove right by my house which is easy to find.

UPS was suppose to deliver my package but never did. I called to find out what happened to my package. They said it's held at the Secaucus facility for pickup. Really. Why the hell would I go to Secaucus to pick up a package that you get paid to deliver to me? I called UPS 6 times in 1 day and all they did was say sorry. "Really". I need my package not your sorry. Anyway I didn't get anywhere with them and after a few days they sent the package back to sender. Now this has happened 3 times and they were telling me on the phone to not be loud with them. "REALLY". THIS ** UPS SERVICE IS THE WORST IN HISTORY OF ALL DELIVERY SERVICES. And their management is also screwed up and unhelpful. If you had to use a delivery service do not use this one.

I can NOT stand UPS. There is an apartment building on my street with four units and a similar address. UPS seems to always read my address, decide it must be one of these apartments and leave my package there. Today, I waited all day for the package, saw their truck pass by, and then received a delivered notice. I rushed to the apartments Two wouldn't answer, two said they didn't have it. UPS left it there AGAIN! My $300+ dollar shipment left at an apartment, when my address is correct, no one called to verify, and I do not have an apartment number! They have made me wait another day to even talk to them. AVOID if possible!

"Customer service" numbers are all the same--local, corporate, etc. And...I called our local Springfield Virginia office and the service representative was in the.... Philippines.... I paid extra for delivery 1 day service and from Saturday on, I got different times for delivery. In this day and age, surely UPS could afford customer service humans in each office or an upgraded more accurate time tracking? Forget drones...Spend your money on reps in the states or an accurate tracking system.

I had sent a package back in August, which was lost in the shipment. I have since then been trying to reach the agents who open a case online, ask me submit the invoices of the products I had shipped but have not received any compensation for the lost package as of yet. To be honest, I felt that the whole attitude has been pretty callous and I am extremely disappointed by the experience.

I returned home from work to find a UPS InfoNotice on my apartment door telling me that a final attempt had been made today to deliver my package, and yet this is the first notice they have left on my door. I called to inform them of this and was told that they were sorry to hear about this, but that was the final attempt as the system showed a record of the driver having made two other attempts. I explained that this recorded information did not negate the fact that no notice was left to inform me of any other attempt.

This last week we ordered a new baby car seat and stroller to be delivered to our upstairs apartment. When we got home at 5:00pm, the package still had not been delivered. When we tracked the package, it said that the package had been delivered at 3:30pm earlier that afternoon. Fearing that someone had stolen our package, we looked around our apartment building. We eventually found that the delivery person had left our package downstairs completely out in the open! Literally anybody walking by could have just picked up our package and left with it.

We went to UPS store at Glen Allen, store # 4820 for notary service, the notary agent is very well informed and knowledgeable of what she is doing. It was little crowded there but she is very nice and helped everyone with same level of energy with lot of enthusiasm. The store is very well organized and they maintained the place very neat and customer friendly.

On September 30th, I ordered an item from Guitar Center. They chose to deliver via UPS. There was a change of address reported to UPS on that same day after noticing that the original address was wrong. UPS did not acknowledge this until October 2 (2 days later!). The item was supposed to be delivered October 3rd, however, for some unknown reason, the delivery date was changed to End of Day, October 4th. It has taken 4 phone calls to UPS Customer service to try to expedite the item. They did not seem to feel the urgency to deliver the item by October 3rd, as originally scheduled even though the address change was made on the same day as the item was picked up.

They admit to delivering to the wrong house, said they tried to retrieve it, but never did. They don't really care. The incompetence and indifference is abundant in this company. This has happened twice now. If I have other options in the future, I WILL NOT be using UPS.

Simple - do not use this company if you want to actually have your item shipped. Bought a small but not inexpensive item to be shipped to Canada. Seller shipped using UPS without telling me. Got overcharged to start with. But the kicker is they didn't tell him that to ship to Canada from the US he had to fill out a customs form though they were perfectly aware one was needed. The item sat for 6 days in Kentucky then he found out he had to send the information for customs clearance. He said he sent it and all should be fine. But though they received the necessary information they still sent it back to him!!!!

When our son moved off to college, we had two boxes of his stuff shipped to him by UPS. When he called to thank us for the packages, we asked him about a couple things we had put in the boxes, but he didn't know what we were talking about. As it turns out, a smaller shoe box was totally missing from one of the boxes. He said he had noticed that one of the boxes was damaged, and some of the stuff inside was also, but didn't realize that anything was missing. One of the things that was damaged was a pennant that had obviously been stepped on or driven over. (He sent us a photo.) He assumed that we had damaged it somehow before packing it up, but it was fine when we packed it. Either the box had come open during shipping or someone had opened it.

The only reason there is one star above is I had to in order to leave this review! I purchased something online and it was delivered in 2 packages. I spoke to one customer service agent last week, super helpful and went the "extra mile" to help me have the package left on my doorstep. This week for package #2. I have spoken with 6 agents and still no help! All I want is a message to have the package left on my doorstep like last week and no one can help me. One told me to sign up for "my choice". Next agent told me this option would not be available to me at this time for this package. One hour of my time being put on hold and being tossed around. I wish I remembered the one agent I spoke to last week, I would just ask for her. She was the "ONLY" one to actually provide me customer service. Whoever you were. Thank you because everyone after you has been a nightmare!

I ordered a piece of exercise equipment for my home. It was for rehab purposes. The order was placed on Amazon & stated the item weight. The package clearly states gross weight 132 lbs. Upon delivery the delivery person was complaining on how is they would have noted the weight they would not have loaded it. Then they had me help them lift the package up my stairs to the front porch. I was given the heavy end & no lifting device was used. I did state I was old & limited on what I can lift. The delivery person was gruff & in a hurry. Again stating on how the package was over what they were supposed to deliver.

I have wine being delivered by UPS which requires a signature. I was told the delivery would be between 2-6pm on a Saturday. It is 8:30pm now, no delivery. There's no recourse for me because if I miss the delivery I go on vacation tomorrow so I'll have to reschedule. They charge for that which is ridiculous. Also the MyChoice app/service doesn't work properly for me to login to get more info. So I literally can't leave my apt until this thing comes, if it does at all. And there's no penalty to UPS for this significant inconvenience.