United Parcel Service - UPS Reviews

I have appreciated UPS giving us the ability to change delivery locations even while in transit. This helped my wife & I not worry about packages being left on our porch for someone to potentially steal or become damaged due to inclement weather.

I can ALWAYS count on UPS to deliver on time, every time. If they give you a delivery date, you can bet it'll be there. My deliveries are always intact, they take great care of it. I love that they deliver to your door. I LOVE UPS!

Really fast and cordial drivers who care about your items. Rarely do I ever get a damaged package from them which is always a relief. Some of my regular drivers have even become my buddies. Really awesome all around.

So far great delivery to the door in a timely manner from time item was ordered. Lately most packages that have been delivered has not been damaged and in one piece and boxes not torn up or retaped up (happened only a couple of times, lucky item was not damaged).

Price wise, UPS usually come through w/ the best pricing...often even below USPS. I receive deliveries @ work & our regular UPS driver is always friendly & cheerful. I would recommend checking w/ them. They also seem to have convenient drop offs.

My usual driver is very friendly. I have received some boxes that look like they have been through a hurricane. I take a picture of the damaged boxes so the retailer will know the box was in poor condition.

I get a lot of packages shipped by UPS. I receive them quickly, in good condition, and usually don’t have any issues. The drivers are courteous when I speak to them, and they leave the packages securely on my porch.

Always on time and delivered with care. Easy to track online with a tracking number. Drivers are reliable and willing you help if necessary. I would ship anything through ups with the confidence it would arrive safely on time.

They are pretty good on making sure the item arrives on time but weekends dead end a package in a terminal for the whole weekend. Sometimes the item looks like it got drop kicked all the way to final destination.

Their deliveries rate 95.5% on time as outlined on the UPS tracking app. The staff is generally very helpful also. They have also helped in providing packing materials at a nominal fee. I would recommend them for shipping of any item.

I’ve sent packages to APO addresses, across the country and up and down the east coast. There have never been problems or lost packages. The prices are competitive and the customer service reps are friendly and helpful.

I ordered parts from a business about 100 miles from my home. They were shipped via UPS 100 miles in wrong direction, to Des Moines, then 250 miles to Chicago, then 180 miles back to me in Davenport, IA, and given to the USPS. It took me about a week to get the parts. Never again!

For my customers, all over in the USA, we (customers and I) decide which one to choose between UPS or FedEx depending how long and how fast and the cost. Some cases UPS are little bit cheaper than FEDEX, but the delivery time is about the same, and handling of the package/condition of package on arrival, FEDEEX takes better care, but the UPS person who delivers are always cautious and friendly and seems to be happy and smiling.

So far good experience, on time all the time in a timely fashion, trustworthy and reliable. They are always friendly. They are always there when you need them even in bad weather or good weather come rain or shine.

I was very impressed how fast they got the package delivered to its destination. They also have a tracking application that allows the sender to view just where the package is, whether in-transit or at a distribution center. Great job!

Every time I order it receive a package from UPS it's in great condition, they try to know when I will be home based on leaving me notices and returning around 6/7PM which is great for me for peace of mind.

My UPS delivery person always takes care to try and protect my packages from the weather. I can get constant, reliable tracking updates and I am immediately informed by text and email that my package has been delivered. UPS is the best delivery service out there.

I receive Pkgs through UPS On a fairly regular basis. They're also the persons who deliver my pet's food from Chewy.com. I truly do not worry if I’m not home as the drivers have enough care about my packages and pride in their work to where they leave them hidden in my carport knowing that I will receive and notice the packages have been delivered and I always know where to go look. If I am home and the package is heavy they offered to bring it in my patio area to my front door.

I get a great smile when package is delivered to my door or doorbell ring. Others like FedEx drop and run like a ninja. I like it when a package is delivered. I like to know when it's way.

UPS has delivered thousands of packages for us without incident over the years. The drivers usually know the neighborhoods and people and how and where to deliver the packages. Whether sending gifts to inlaws in Florida, brother in Massachusetts or friends on the west coast. UPS has not let us down once in all the years I have been sending packages and that is over 40 years.

I use a UPS store quite often. They are courteous, give quick and efficient service. Never had a problem with a package not arriving in a timely manner. Everything delivered to my home has been in good condition and placed close to front door. Their drivers are fast.

Good co, can be relied on to do a dependable and accurate shipping job wherever it is sent. I have had several experiences with the co and it has always been true to what I expected of it. Thank you. Have a nice day.

I have used this company for over 20 years and I have had no problems whatsoever. I have no plans to switch up either. I also tell all my friends and family to use this company over any other. Not time consuming and this company is always on time. I have no complaints and I don't think I ever will.

Very efficient service. I always have quick service. Even the drop off facilities are great. They are quick with waiting on you and friendly. There is a new drop off area on Godfrey Road in Godfrey, Illinois. We are in the process of moving to a rural area, Rockbridge Illinois. I hope you have drop off facilities near there too.

Despite my informing UPS that their delivery person had placed my package at a different building, which was brought to my attention by my USPS carrier, it still took a full 5 +days and 3 calls for someone do actually move it to the correct place.

My delivery guy is very caring, always going the extra mile to make sure my packages are secure, I’ve requested that I give delivery guys the lock code to open gate, and re-lock, Big Fido’s UPS y’all ROCK!

Shipping costs are too high across all options. UPS handles your package the best of all the shippers in my area. The tracking is accurate and drivers are very polite and care about providing excellent service to the customers on their routes.

The post office does a great job although it is maligned unmercifully. They get the job done quickly, packages arrive in good shape and on weekends, and I think the price is fair. I have to say that UPS is also very good.

Helpful at the point of origin and delivered on time, every package we have sent from regular packages to overnight delivery has been delivered promptly and on time - even on a Sunday. Overall we are very pleased and the office is proximate to our homes.

Always here on time. Packages arrive in good condition. I can always count on receiving on time and in good shape. Delivery persons smile and say thanks for shipping with us. Now that’s great service.

I enjoy going to my Matteson, Il location. They are very helpful, courteous, fast and has good customer service. One thing for sure I don't have anything to say wrong anytime I had to drop something off.

UPS generally delivers on time or ahead of schedule, which is good. Unfortunately on occasion I have received damaged packages. Drivers have also left packages in odd places like in the garage on top of the garbage can making them difficult to locate. Overall I find them timely and dependable.

UPS has pick-up centers when they don’t leave packages. The addresses left for the places were illegible. When I finally found out where they were located, the locations both were in dangerous neighborhoods. One with no parking. Also, a number of packages took much longer to arrive than predicted.

They do a very good job each and every delivery with correct updates and real time. I highly recommended this company. They always let me know when it's at the front door but just sometimes they miss that ring the doorbell but my message alerts informs me.

Tracking on UPS is always accurate and up to date. I love that if are not going to be home you can pick up at a UPS store of your choice. In addition, having a return is very easy, they will come and pick up at your home which is very convenient.

While UPS is not perfect they rate higher in my opinion than USPS and Fed Ex. They do a good job getting my packages to the right house and delivery is pretty quick. USPS has to go around the world it seems. Fed Ex is just inconvenient and they aren't very personable.

United Parcel is horrible. Two different products I received in the last year were damaged by them. They are careless, unresponsive and ignorant. Never addressed my concerns and I would avoid using them at a greater expense to use another company.

The mail carrier brings my daily mail to the door with him when he needs to deliver a package. He is always great to deal with. Sending packages is easy, and the post office is very reliable. I use the app to track deliveries and get updates to my phone. UPS and Fedex apps don't seem to work all of the time, but the post office app does.

This UPS STORE located on 89 in Chino Valley AZ has no sense of customer service. Even though a package arrives damaged, they refuse claims for items broken. I would not recommend this store to anyone.

I'm sure that the UPS has a better reputation than the review that I'm giving them? However if you live in San Joaquin County, Lodi in particular... It seems that quite a few packages get lost, delayed etc. I do a lot of online shopping and deal with UPS, USPS and FedEx. My best review would go to FedEx. And I often pay additional costs in shipping just so that my vendors will ship through FedEx versus UPS.

I started making a custom lamp for a member of the family. I labored at this special project for over six months and finally finished the lamp right before Christmas. I decided to delay shipping during the holiday season with all the volume of parcels being sent all over the country at one time. Finally packed it up with care in very sturdy sized box. I shipped it of via UPS. It was a large and heavy parcel and was headed for CA. It was plastered with huge FRAGILE labels. It arrived about a week later. I was anxious to hear from the recipient. Unfortunately when I did the news was bad. The package was badly damaged and as well the lamp. I am now in the process of making an insurance claim. To be honest, this is the first time that this has happened using their service, unfortunately it had to be this time.

I had the unfortunate experience with having to return many items to Amazon over the holidays. UPS was so patient with me. Kept coming back every day to take more packages. Always friendly, keeping the same time frame so I knew when to expect them.

UPS is always on time. They are the only company who has drivers who will go up and even back up our long steep driveway and always very nice. It is nice when a company goes out of their way for you. Thank you very much UPS. You are my favorite!!!

Receive products almost daily. Put in my garage and put neatly. If door not open always wrapped in plastic if rain. If boxes are damaged am always contacted by the driver. Polite and informed of any problems on delivery. Have gotten to know most drivers by first name basis.

It can take 7-10 days or more to ship or receive a package via UPS unless you are willing to pay a premium for faster service. Packages are thoughtfully delivered in available hidden areas near the front entry providing an element of safety from porch thieves. A photo is often provided showing the location of the package. UPS is not the fastest nor the least expensive, but It is a very reliable shipper.

I appreciate most the email updates they provide so I know where my packages are and when they will arrive at their destinations. I also appreciate the way they send me text updates and text options if I need to make alternative delivery arrangements.

My wife required very special medication that could only be sent in 21 day increments. It was critical that It be delivered on time and required a signature. For almost 4 years deliveries were made on time and in good condition.

Had multiple issues with UPS. Many years ago, witnessed their delivery person drop and kick my package to my front door. The contents were broken. Reported it and the delivery person came back and threatened me with my newborn right inside the door. They have missed deadlines and when I track it I see that the package is in my town, but they "don't deliver on Sundays" -- even if it is their error and they missed their Saturday delivery. Once my doorbell camera witnessed their delivery person throwing my package onto my porch.

I believe they should be more polite, and they should implement more security. There is so much identity theft that starts from the mail boxes...not the Internet. Especially the apartments are a really bad place where thieves steal mail.

Have had no problems with UPS. The packages are taken care of and arrive in a timely manner. The drivers are polite and willing to answer any questions, as needed. Overall I recommend this company to anyone.

I receive daily shipments from UPS and never a problem. I even have our delivery person's cell number and he has mine. He'll call us if there is any delay. Outstanding service! We can set a clock by when we get our deliveries. Even the replacement drivers are excellent.

Generally satisfied w/ UPS, however experienced frustration over holidays with their shared UPS/USPS delivery service. Pkg did arrive - 7 days after Xmas (promised delivery 12/18), in-damaged condition. Neither USPS nor UPS claimed responsibility. Absolutely NO assistance from UPS in resolving the matter. They pointed to USPS that pkg was delivered; USPS produced documentation that it was not. Unable to purchase product anywhere which led to more holiday stress and a very disappointed grandson.

I don't remember ever having a problem with UPS deliveries. Never a torn package or crushed or broken box. This has happened with others. When I need to ship something UPS is always my first choice. Price is better, they're always helpful and the free tracking is easier. I hope this review helps.

Living in the country over 50 miles from the nearest large town we Depend on UPS to deliver many products. Living here for the last 4 years we have never had damage packages from this Carrier. That in itself deserves pat on the back.

I use UPS all the time dealing with Amazon and they are always there for me when I need them. They are less than 2 miles from me so they are much handier than even trying to use the USPS with their large lines and two people at the counter at a snail's pace.

I received two parcels today from EasycanvasPrint. One was intact. The other box had a size 14 shoe print on it. I am very irate from this matter, for this is not the first time that this has happened.

They are great, always on time, never damaged. Always put under cover so it doesn't get ruined. A job well done. Couldn't ask for better service. Would not use any other service. In the past I have and it just doesn't compare.

I often get things delivered. My UPS people always deliver to my front door, not the closer porch door. They know I am disabled and my regular guys even beep to give me time to get to the door so they can put the package in the room, instead of just dropping it outside.

UPS is always on time and the drivers are always friendly. They drop the package to where is out of sight and they always ring the door bell. I would definitely recommend UPS!! They normally put the package on our doorstep out sight like be hide a pillar or they may even drop it off at the neighbors.

I prefer to use UPS when shipping because I know the package will be taken care of and will arrive in good condition. From my experience they always try to try to handle your package with care and make sure it arrives on time. If you are not at home at the time of delivery they will attempt to put the package in a safe place from theft and the weather. I have meds sent through UPS because I know they will arrive in a timely manner.

UPS has failed short on delivering my package overnight, the contents of this package were needed immediately so I was forced to pay a pretty good penny to has this delivered NEXT DAY!!!. I called the 1800 number to inquire about the status of my package and why had it not been delivered "next day" as requested, the reps answer was that was the office was late to deliver/pickup package therefore it resulted in a one day delay. Well for starters, why did UPS not get in contact with me to inform me of this situation? Second, no talk about a price adjustment or refund? That's quite the customer service. Quite I'm beyond disappointed with UPS and going forward I will not be using their services and will not recommend for priority shipping. I just cannot count on them.

Most reliable shipping service available. Very convenient having store front locations. Partnership with Amazon is great for returns. Just walk in and hand them your return with no box or label needed.

The driver pays more attention to the address label, where I live there are 2 home unit 1 and 2 and my packages will always be delivered there instead of unit 2 and she has a toddler that is usually napping when packages are delivered.

Don't always deliver when you expect it. You check on tracking and says "out for delivering", but it gets here next day or two... Mention it to carrier and they say they are trying the best they can...

I have had packages delivered to the wrong house twice. Had something broken, but usually on time and ok pricing when I ship. My daughter uses USPS to ship because she likes the pricing through them better than UPS.

After repeated requests over a few years, my deliveries are arriving mid afternoon versus between 7-8 pm. This way I can actually use the delivered items or install them on delivery day versus the following day. I appreciate it that UPS listened and chose to make a difference for me.

Never had an issue with home deliveries, and at work, when calling for info, their CS is on it. The UPS website is user friendly and rarely have a problem finding what I need. When it's my choice, I use UPS.

The nearest UPS store to where I live is only open from 4PM to 6PM Monday-Friday which is a bit Inconvenient but there's a local hardware store that provides all the same services with no extra service fees. The last time I had something to ship it was a very odd shaped item & the store employee that helped went way out of his way to cut & combine 2 boxes to make a custom box that my item would fit in to. I would reccomend this service to anyone.

My UPS driver tried to steal my package yesterday but I caught him. He was taking a long time in his truck trying to locate pkg so I went out to help him, but he had already buckled himself into his seat and was ready to leave. I told him it was a white box from Scentsy, he just groaned, rolled his eyes got up and went to back and handed it to me. He wasn't going to deliver it to me. I was shocked. There wasn't even that many packages on the truck. (It was already 12:35 PST) This was so unprofessional. It's bad enough with the porch pirates, but when the drivers get involved it really pisses me off. I'll NEVER use UPS again. I'll ask companies I do business with to use FED EX instead. I'm also posting this all over social media.

The drivers always make sure to deliver the parcels in a considerate way. Drivers are very pleasant and care about their packages' security. I like their personal touch and their efforts to help you track and receive packages!

I have had a bad experience sending school essentials to my daughter in London. The package simply disappeared with a tablet, camera and other expensive items. The young girl who mailed it, along with her gifts, did not get insurance. UPS was not helpful at all in finding this box which they continued to say was somewhere in their possession since it had not been delivered.

UPS is a great company! I would highly recommend it to everyone. They're always on time, very punctual and polite people. Very professional people as well. I really like them. No complaints Here. Very very active their customers. They greet their customers. They are very caring and a very reputable company that anybody should use when they are transferring. Their good surfing members are friends. They're very good throughout the United States. They're very well known worldwide. I will forever be grateful and humble and happy to use ups.

They are always courteous and I have never had any complaints about any of their delivery procedures. When I have to ship items they are quick and seem to know what they are doing. They are always willing to assist with anything concerning your shipping procedures that may not be right.

This company tries hard to get their product on time, even on bad weather to everyone's door. Their drivers are polite and know what they're doing on their daily basis. Occasionally there times that the product doesn't get delivered because of bad weather.

Your company is very good with deliveries however when you deliver at a private residence, please ring the doorbell to let the homeowner know you left something. They never let you know that they're dropping a package.

Absolute disaster, had to wait 3 weeks beyond my delivery date because UPS "took too many parcels on any couldn't deliver them on time." UPS then couldn't allow the collection of the parcel from the depot because "It's locked in a truck and we haven't got around to emptying it yet". Shambles of a service, when I complained at the desk I received an awful attitude and when I said I was told to go there by the UPS Customer Services team, I was told by the woman behind the desk that the customer services team "don't know anything because they're just over in Lithuania on phones".

Had several packages delivered by many different companies. U.P.S. is ok but they seem to take much longer then FedEx. Delivering on weekends may help this issue but I doubt that will ever happen. In my opinion not delivering on weekends in this day and age is bad business.

Overpriced, no on time shipping, parcel destroyed. No clear delivery date after scheduled date missed. Waiting in really long lines. Poor service. Postal insurance is a joke. Customer service is not valued and communication is really poor.

I love it when I find that something I’ve ordered or returning involves UPS. You can depend on them being here when they say they will and walk your box up to your door and always so courteous and friendly

Usually really good. Right at your door. This time they put it in a mailbox. I did know if they're until night time when I re checked my mail. They usually bring it right to my door and leave it by the screen door.

Most times, items are delivered on time. My biggest complaint is that I live on an unmarked, paved, secondary road and almost every day, I have to go off the road to avoid hitting the large, fast moving UPS truck. I have complained many times in the past to the company and the local law office.... to no avail!

UPS has done a wonderful job of delivering my packages during this last busy holiday season. I had an encounter with one of their drivers as I was pulling up to my house same time he was. It was sometime around 7 pm or later and he mentioned that he hated ringing people's doorbells so late. I appreciate this as my husband goes to bed early and was so glad that I arrived at home before doorbell rang. I feel that the drivers care about their customers and strive to offer excellent deliveries and customer service.

I love the fact that I can set up information related to home deliveries in an app. I appreciate the timely deliveries, as well as the professional and helpful drivers. My deliveries are always intact.

I love the regular lady. She makes sure my packages stay dry and off the snow and always at my front door but others out at side door or sit in snow so it depends who you get. Most of the drivers are very friendly and willing to go the extra mile.

I have never had an issue with UPS. I absolutely love them and every driver I have met has been kind and respectful! I work with UPS daily for my job and they are always eager to help customers which makes it that much nicer!

Packages are always delivered in a timely manner. I love the UPS stores. Very helpful with everything. Never stand in line for long. Love the option of being able to take Amazon purchases in the UPS stores and they package them for you and ship them.

The driver was professional and very helpful. He buzzed my apartment and brought my box to my apartment. Other drivers, have simply left my package. The package was delivered in a timely manner. In addition, I received alerts regarding package destinations and date of delivery.

Too many employees only look at the number of the address and not the street name of the address, and deliver the package to the wrong house. I tried several times to contact them regarding the mistake that was done, and I never got to speak to them to ask that they have supervisors make sure all deliver to the correct location.

For the most part they are usually good. However I find it very annoying when the package is just a little bigger and they find it easily to place it in my mailbox. Which makes it hard for me to take out. I also pick my mails, Neighbors mail and they do the same thing. One time I found the package on top of my mailbox. Not sure what the mailman was thinking.

I really like UPS. They are great. The only thing I don't like is they just leave your packages at your door and people walk off with them sometimes. It hasn't happened to me but it has happened several times to my daughter in the past but not recently.

Right before last Christmas I had a shipment of medication from the VA. It was tracked & delivery was promised on Tuesday, no delivery. I checked the UPS app & it said rescheduled for Wed. Wed morning the app says on the truck, I see the truck on & expect my package, no package. I check the app & it says delivery delay. I call & after 42 min on hold I am disconnected. I use Messenger to contact them, very nice, will have local call me (promised 2X & no call). Promised delivery on Thursday, (app again said on truck), no delivery, checked again and app said status unavailable. This was medication & UPS did not care, never called as they promised. Finally came on Sat. My business & family now use the Postal Service whenever possible, anyone but UPS.

I'm happy to report that today, Feb 10 I received my medication ordered by my Dr. Jan 17th from a pharmacy in Las Vegas to be delivered on Jan 20 by UPS. Although tracking showed it delivered as of the 22nd it was nowhere to be seen. UPS opened an "investigation" expected to take 8 days. The replacement package today was thrown over the fence into the yard. I realize UPS prints, notarizes, shreds, provides mailboxes, copies, collates... and, of course, ships. USPS on the other hand, delivers. I'm glad only my eyesight depended on this delivery and not my life.

I have a small company that relies on all these companies to handle my clients' goods. I would put UPS and UPS Freight at the bottom. I constantly receive damaged products that are damaged due to mis-handling. They have no regard for the shipment's condition, just deliver it however you can. I don't want it done right the second or third time, that is irrelevant, it cost me money every time there is a damaged product, as they say "time is money". I never feel as though they actually care about the products they move for their clientele.

UPS has been a very reliable delivery service. Returns are simple also. Our UPS driver is friendly and a hard worker. We used UPS while I was working and we never had an issue with them unless it was weather related or a train wreck. Yep... that happens.

I shop online frequently; and, oftentimes the packages shipped through UPS will be handed off to the local USPS. We are rural, so I usually don't expect mail to get here quickly. Our local USPS is great! We get our packages shipped quickly, not all beat up, delivered with a pleasant attitude and shipped at a decent price!

Good value, has been always on time. They do everything they can to decrease the lines. For instance, They will walk through the lines and ask what customers need. If they can do this quickly, they will. They will provide the proper documentation for your parcel. They have always been reliable for me shipping within and outside the US.

UPS has always been reliable and still is. You pay a little more than USPS, but you get it shipped on time (as promised) and it actually gets to the destination!!! In my experience it is typically less expensive than Fedex, so that's why I stick with UPS. In addition, I can drop off packages at my local STAPLES, so it is very conveniently located.

Most internet orders that I have placed have been shipped by UPS. I haven't had too many problems, maybe 2 issues in the last 5 years. A few years back, a driver left all my packages down at my mailbox which I cannot see from where I live. I rec'd a text from a neighbor informing me there were packages at my mailbox, I immediately drove down to retrieve the packages. If my neighbor had not alerted me the packages would have laid by my mailbox for the next 24 hours. The other issue was I had rec'd a notice that UPS had delivered a package but I couldn't find it. I don't have any problems with porch piracy, I waited a few days, my package showed up several days later at my neighbors house who lives on the street behind me. Very bizarre incident.

We live off the beaten path and some companies leave our packages at the post office in town, but UPS brings them right to our door and usually faster than the estimated arrival date and time. It saves us unnecessary trips into town to go to the post office.

It's just the regular mail so nothing special. It can be expensive if I would like my package within a couple of days but without it takes at least five days usually. Things aren't really handled much with care either but what do you expected when you send and receive things this way.

They are always here when I expect them. They are careful with my packages and don't just randomly drop them and leave. They always knock on the door to let me know that a package has been delivered.

I sell items on Amazon and I use UPS for delivering the purchases. Always on time, never late. I think competitive rates in comparison with the others mailing company. I just love this company, it keep me informed Every time a product is delivered, or it let me know if there is a delayed package.

Friendly delivery people always put parcel in safe places. Unlike other companies that left our packages at the bottom of the driveway and often in the weather. We live in the country and so most have to drive down our driveways to our homes. Nice to have door delivery.

I order products online very often, usually shipped to me by UPS, and I got them always on time or before scheduled and no damages at all. Also, I have returned products using UPS and I got really good experience.

They are fast, always place packages where they are hard to see when left on porch. The drivers are friendly and helpful. They may be quick at your door but will help place packages when heavy inside. Like the company. Their stores are friendly and efficient when sending packages. Never had a problem with broken items.

Purchased a set of fenders for a utility trailer I'm building and UPS totally failed at getting them to me safe and fast. In fact they were super slow and sloppy! At the least 2 weeks and damaged! They kept sending them back saying I gave the wrong zipcode!! Come on, like I don't know my zipcode? Really? So after them shipping them back to the company I bought them from I gave them my girlfriend's address and sent them to her place. Finally but they just left the boxes on the front porch. So that's what kind of service they are. Hinky.

I live in a rural area with zip code of 35466. It is not always perfect. Some times we have problems getting packages. But mostly everything is on time. Our mail carrier is very friendly. I work in the city of Northport, Al and we have good mail service.

Always send packages back to UPS store. Sometimes they don't even knock on the door. They just leave the sticker by the door. Then I have to wait for them to get it to the UPS store. And then wait in line about 45 minutes to get the package. It is really inconvenient. They should find the way to deliver to my mailbox. Overall, my least preferred shipping company.

Overall I love UPS. They have a very great response and delivery time especially when there is a time crunch. My packages are almost always in great shape and the items inside are intact. There have only been a few times over many years where my package has been damaged. If the packaging is damaged and it has caused damage to the item(s) inside then UPS will have you file a claim and you will get a refund for the cost of your item.

I always have had a good experience with UPS. My packages arrive on time and in good condition. I know I can depend on them. I wouldn’t hesitate to use them for your packages. Prices are reasonable as well. I have no complaints about ups.

They should be held to a higher standards. They don't care when they damage packages, the customer service is terrible. Some of the drivers are great, others don't care. Need better training all the way around.

Store workers friendly and helpful. Like the variety of packing material. Copy machines and have used notary. Like that I have options. I admit, I price shop. Sometimes UPS is not cheapest. And sometimes way more. Cost seems to have gotten a little out of hand. Could drop some.

Always polite. Ring the bell to let me know there is a package. As a senior citizen, they will bring the bigger boxes into house when I am home. Amazon Prime customer so I have a lot of deliveries, at least one a week. Sometimes it is the next day after ordering. Never had a damaged or broken item.

Most of our packages in and out are handled via UPS. The percentage of lost or broken packages is relatively low, perhaps 5% however when You have a company expecting a product overnight and it is either damaged or a no show...you have an unhappy customer. The kicker is UPS still invoices and expects payment for those packages. To get charges reversed apparently takes an act of God. Which brings me to another shady practice...charging for typos, or omissions....You had better have your address information verified and typing double checked if you use UPS. They charge for any minuscule correction. Use the word road instead of street? $16.50. Wrong zip code? $16.50. Etc.

UPS is the best value and balance of speed versus cost to me. They also have the most convenient drop off stations as well. Cost is a little more than USPS and Fedex at times. I have also had the least amount of lost packages with UPS.

I have used UPS almost daily for the past 30 years and have never had an issue with them. The packages are on time and they come in good shape. I rely on them almost exclusively. They are always kind, courteous and place packages securely.

We have used UPS for many years and their service has always been on time and never lost a package in transit. Also, their online package tracking system is accurate and reliable for insuring on time delivery.

Prompt, excellent customer care, excellent delivery time, courteous drivers, reasonable costs. Drivers treat their boxes with care. When at a UPS Store I have received very courteous treatment. Prompt, always one step ahead, give advice on how to get a better price and pack properly. The Stores also provide other services such as selling USPS stamps, wrapping supplies and teaching you how to wrap your stuff properly, they also provide paper shredding services. I have used UPS for many years and have never had a complaint.

My primary complaint with UPS in my area is that they do not ring the doorbell when they leave a package and they leave the package at the most visible location on my porch instead of a corner in the porch which is less visible from the street.

The packages are not damaged or wet when they arrive. Sometimes I catch the driver who is very friendly. My arrival times are usually late in the day and I always get an email that they are out for delivery and when they have arrived.

They don't ring your bell to notify you of a delivery. Just throw it and leave, even in bad weather, just leave outside, not even on porch or even in a chair. Left mine on carport under rain gutters in the rain. Luckily my daughter came before items were soaked. That's only one instance. Once under a chair on porch where my granddaughter found it. All were gifts.

I have done business with UPS for over 50 years. My brother worked for them up in Mass While he was attending Northeastern University. I never had a lost package or damaged one. The most valuable asset to our economy. Reasonable rates also apply. Only wish I joined them back in the 60's. Thank you for your professionalism.

We have great UPS drivers in our area. A lot of theft of packages in my area and they try hard to place packages accordingly if possible... Mostly I am very pleased they work very hard and are always very polite. Always ring the bell????

I receive frequent deliveries from UPS. Always timely and satisfied with the condition of the packages when I receive them. Have never received a damaged or broken item when shipped via UPS. Very reliable.

UPS makes shipping so easy that the difference in price from USPS is worth it for the convenience. I literally walk into our local UPS office with unboxed items and leave them on the counter! You can't get that service anywhere else! LOVE UPS!

Pricing is compatible with the postal service on some items. Shipping time is good. Care of packages can be found undesirable, boxes open and torn open, some of the contents missing. Usually find the delivery left at door or even some cases in the middle of the driveway.

UPS is almost always late in delivery of packages. I am an Amazon Prime member and they miss the mark approximately 90% of the time. They seem to add a day or two to the guaranteed delivery date. In the past they were much better however over the last year this has started to be their normal operating tempo.

Being older and living alone I am very pleased with deliveries I receive on a regular basis from UPS. If I am busy at home and I hear a knock I know my order has been delivered! Overall pleasant experience with UPS!

Haven't had a problem with UPS. Always great at delivery etc. Cheaper for mailing international also. Stores are always clean and employees are super great! I never have a problem with goods being damaged and easy tracking.

The one thing that I don't like is they leave your packages outside mostly in plain sight. This is unacceptable, not all neighborhoods would be safe to do this. More options should be given if the customer is not home. It can be a real hassle dealing with missing packages. Most people would pay a little more for this safety precaution. Although there are a few drivers who make the effort to hide the package from street view.

Every time UPS is at my doorstep they are extremely polite and respectful. My packages seem to be taken great care of. Never any damage after my package is opened. Would recommend ups every time. Ups employees look and act professional every time.

I use UPS to ship all my packages. They have the lowest shipping costs compared to competitors and my shipments are always on time. I haven’t had any issues with any of my packages. Recently I’ve shipped to Florida and Toledo.

I love my driver, but the customer service online leaves quite a bit to be desired. I had a package get lost, was billed, then billed again when shipped again, then had to fight for months to have the charge for the lost package refunded.

They always let you know where your package is, on email if you wish. They also give you the date and an approximate delivery time that you can expect your delivery. If any delays or changes take place, you are notified of that also.

UPS is great. They always leave my packages in a place where there is no direct view from the street. Sometimes I have noticed that the driver will place something on my porch in front of package so there are no views from the street. I've actually seen the driver seeing people around my house, leave not deliver but come back when no one is around. Now that is customer service plus!

Heavy a theft in my area. Big sign on my front porch that says “do not leave packages here”. UPS drops the packages right on top of my sign and just leaves. Doesn’t even ring the doorbell. Thieves follow their trucks knowing that this is what they do.

UPS drivers are aware of package delivery times as well as taking great care to keep the package in an unobtrusive place that won't be easily seen. If it's heavy they will leave it as close to the house/door as possible.

They will not deliver to a P.O. site or anything but a street address or a Post Office site which makes it totally useless in the present online economy. Instead of delivering a parcel to where a customer has a box like a Post Office, they send it back to the online store. A lot of clients these days work at home but cannot be there 100% of the time to receive parcels so worried about porch pirates, they have gotten a postal box. UPS is still in the dark ages. They should review this policy.

I have found UPS to be about the best for shipping anything. You have immediate tracking and can tell when a package will arrive. Everything is neatly wrapped. Most items are handled with care.

When I receive packages that are shipped via UPS...I can always count on updated details of transit and most always the package is delivered on... or many times, before the commitment date! They always seem to handle my packages with care and are placed in an inconspicuous location on my porch! I have NEVER received a damaged package from UPS and I am very glad when I know that the package I am having shipped is from a company/retailer etc. that utilizes UPS.

I shipped a dozen large boxes for a cross country move. The local UPS store went out their way to ensure everything was packaged safely and securely and that I was receiving the optimal pricing. A few weeks later, I received a call from manager of the UPS store inquiring about the date the packages arrived. She had followed up on the shipment and determined the packages arrived a few days after the 'promised' date. She was calling to ask if I wanted her to file a claim, that there was no guarantee but she thought she might be able to get a portion of my cost refunded. I hadn’t paid any attention to the date the boxes arrived, and was amazed she had followed up. Since she had this follow up, I told her to go ahead and process the claim, not expecting anything one way or another. Less than two weeks later, I received a full refund for my entire shipment! This is indicative of the customer service at UPS store. Her customer service was above and beyond.

Great notification of status, prompt delivery. Very accommodating and courteous delivery personnel. I would recommend them to anyone that wants efficiency in shipping. The most preferred attribute is the notifications.

I ship and receive packages every day and pallets once a month for the company where I work. On average, most of the daily packages arrive on time not damaged. However, every time I set a time and date for a pallet pick-up, there is always a problem. It takes 5-10 day after I schedule a pick up, before they send someone. This happens every time and I have been working at my job for 3 years.

My experience with UPS drivers and counter help has has always been above excellence. Whether package is being LEFT BY MY DOOR (very important for customers with disability) or exasperating a counter person in helping me get a package properly secured, labeled and directed, have always felt accommodated by UPS.

Well I live in a small town in Montana. And I expect a good lay Because we live way out but UPS is running all over this town because most people buy over the internet. And UPS come to our house quite frequently. I think they did a wonderful job. For example I was looking out my window waiting for a delivery. And I seen that young girl. Putting my package in a plastic bag to sit on the porch because it was snowing. She's trying to protect it. What a good job.

Nothing is ever damaged, the trucks are clean, the drivers are manicured, fast service always friendly, I sure hope UPS pays them well. But I can't speak of cost. I don't deal with them personally. They pick up for my company.

It's always fun and exciting to get packages. I have never had any issues concerning shipping. I ordered oils for hair and the glass is never broken. I receive packages on time and it's always what I ordered.

Of the many shipping companies out there UPS has maintained the best service for the price and I have always had some of the best delivery people ever. Some have gone on to different or higher positions but have left a lasting impression with their professionalism.

VA sent me medical supplies from Memphis to Alpine, TX. Another UPS shipment got stuck "again" on the DFW area Carousell after arriving in Arlington, TX. Spent two days going from Arlington to DFW to Dallas to DFW to Dallas to Arlington. Could have received it on 2/7/2020 if it didn't spend all the time in the Texas UPS Carousell. Just wish the VA would ship USPS or FedEx because they are more reliable than UPS.

My experience was bad with UPS service because at time of submitting package they didn't ask my any invoice then after two days they called me from private no to give invoice. And site is so complicated that I was not able to find my invoice. They didn't have contact no. And for any help they don't have answers. I took my parcel back but they didn't refund my money and from nowhere after two weeks they deduct 9 euros from my bank. Bad service. I never suggest ups to anyone. DHL is much much better and reliable plus they have contact no for help. Dhl system has poor service. I hate it and I will never use it again. According to me no star should be given to ups.

Do not hire their services. Always late, they don't even message or call just pass by your place whenever. Oh, and if you call them they scream at your face. No thanks, also AMAZON if you want people still buying stuff from your site, don't hire these people. A group of incompetents really.

I took a custom glass blown gift to the UPS Store for packing and shipping while I was on vacation and unable to transport the item myself. UPS packaged the item and insured the item for what we agreed was a reasonable value given its size and the agents knowledge of the artist who made it. I was sure I left it in good hands. The item arrived and I immediately noticed the box was damaged and prayed the item was in one piece. It wasn't. I attempted to file a claim only to have it rejected since UPS policy states the shipper must file the claim, which meant the out of state UPS store who packaged it. I provided all the necessary pictures and documents and UPS made an onsite inspection and the claim was filed. It was rejected again without reason. I called the Shipper and asked what the problem was and she said she filed an appeal.

Delivery is made to a totally unsecured box, over a 1/4 mile from my home without my permission. I asked the manager of UPS, Alamosa, CO office to write me a letter stating why deliveries to my home could not be made. No letter was written and the last delivery was to my home. Current delivery was not made to my home which contained canned tomatoes and temperature -15F last night. I realized at 11:00 PM packaged marked as delivered but not to my home. When I called UPS customer service, UPS stated that Amazon would not allow UPS to investigate an Amazon delivery. Both FedEx and USPS deliver to my home! Will not be doing business with Amazon or UPS in the future. Amazon did refund my money.

I had extreme trouble with my last package. The people I talked to were rude, dismissive, and made me feel like all hope was lost. They re-routed my package 3 times with 3 different delivery dates that were changed. The UPS store that I had it delivered to was the best part of the experience. That lady went out of her ways to help. The automated system for screening calls is pitiful. The people that actually answer the phones do not speak good English and make you feel like you are nobody. I was highly dissatisfied with the service and accuracy of the tracking system. It was supposed to arrive last week but took until Tuesday (today) to actually arrive. I don't recommend.

When waiting on a delivery from Amazon, I provide specific delivery instructions for the driver to follow. These instructions state to place the package inside the door, on the ground (if it won't fit in a mailbox). UPS consistently ignores these instructions. Once, I called the local office and spoke with the manager on-site whom contacted the driver and provided them with the instructions; the instructions still were not followed. Why do I pay delivery fees if I consistently have to pick up the package from the UPS office?

The website was confusing and all 3 times I tried to use it I ended up calling on the phone instead. They charged me a late fee without sending the original bill. Would not let me pay with credit card.

I am waiting around for the second day for my extremely time-sensitive delivery to arrive, bc, unbeknownst to me, a signature is required. He came yesterday while I was home, but did not bother to knock. I am missing work today, eyes trained on the door. As to tracking, the delivery is apparently bouncing back and forth between his van, the UPS ACCESS POINT (tm) and my house for 2 seconds. As to Customer Service there is actually no way to get help or an explanation of the arcane language they use in tracking info, bc there is no way to talk to a human being. They do not give a **.

I asked for redirection to an UPS Access Point. They rejected the parcel. First delivery attempt. UPS decided to send it back to sender after just one attempt. I call immediately. They tell me that they cannot do anything. Totally outrageous.

I've had the misfortune of having 3 packages in the last week handled by UPS. With the first one, they sent an email saying my package will be delivered tomorrow, I checked the tracking info which showed that the package wasn't in the system. Next day no delivery, received package around 6pm the next day. The second package - received an email yesterday saying the package will be delivered today, woke up today to an email that it is expected tomorrow. Tracking says it hasn't moved in over 24 hours.. The third package is supposed to be delivered today also, I don't expect to have it any time soon.

I sent some flowers to a friend for her birthday. The Driver recognized the box represented a special occasion. The driver brought the box to the door, Knocked, and when she answered he gave a deep bow and said "My Lady". This totally made her day! Thank you! Englewood Tennessee

After being given the runaround on their website with their useless AI "help" chat, I was finally given a number to call regarding a shipment I'm waiting to receive of important personal items I need urgently. Called, and was placed on hold immediately. Was then transferred three times to be told that a billing issue was unsolvable on their end and that I'll have to call again in a week to see if they've figured out how to fix their own problem, at which point my charge will increase. They've charged me $130 so far for the pleasure of being on hold for half an hour to be told they don't know how to fix their billing system. If you have any chance to use another company, PLEASE do so.

UPS sucks. Their deliveries are unreliable, and if a delivery doesn't come through, the only update you get either through a little sticker or online tracking with your tracking number, but the sticker gives COMPLETELY DIFFERENT information from the online tracking service. When you call their Customer Service, it's basically Russian Roulette because most of them don't know what they're doing AND can't do much to help you. Every once in a while you run into the competent person and get your delivery against all the odds, in the face of all the obstacles that this highly inefficient and antiquated system provides; every other instance, your delivery is a goner. Avoid.

I ordered a table off of Amazon. It was delivered yesterday and it doesn't seem damaged, but the delivery person threw the package in the bushes by the street like they were throwing it out of a moving vehicle. Usually they put it near the garage or mailbox, but this guy decided to throw/hide it.

Ordered a mountain bike, shipped from Washington State to Arizona. Supposed to arrive Thursday January 16th, tracking website said will be delivered by end of day on the morning of the 16th, so I stayed home all afternoon/evening waiting since it needs a signature for delivery. At some point they changed the status to "weather delay"....no notice, via email, text, phone call.

The worst package delivery service EVER!!! Cannot find my address, even though I had two packages delivered here yesterday. The weekend drivers are very challenged. I needed my package today but due to their incompetence IT CANNOT BE DELIVERED TILL MONDAY!!!

JUST DONT - I shipped three packages via the UPS website. I printed labels from the UPS website. At no time did they tell me they could not deliver to a PO Box. they did, however, take my money. One associate told me the package could be picked up 5-6 days after the promised delivery date. One associate said the package was being held until they had a street address, there is none. Do I get a refund for pick up at their location rather than shipping to the address I provided > NO. Do I get a refund for the late delivery? NO. Do they know where the packages are? NO NO NO NO.

They ask me how to pay for customs every single time. I tried to open an account 2 years ago, with no success. No I will try again these days. But regardless, pretty much every shipment is delayed for several days after customs has been cleared. Then my parcels sit 200km away in obviously a bigger UPS depot and are not moving for 2 or 3 or x day. This is ridiculous for someone who calls themselves "Express". This is snail-mail style!!

Redirected two packages (from same shipper) to a UPS Store, I redirected them a UPS Store. One departs 12/27/19, the other 12/30/19, they both arrive at 2:35am Monday 1/6/20 at the sorting center. I am able to pick one up 1/6/20 at 5:33pm - no idea where the other one is. Wednesday discover it is at the sorting center, so try to redirect it again to the UPS Store, go to pick it up Thursday 1/9/20 and learn it went back to the sort center ("delivered" at the UPS Store at 9:00am, redirected back to the sorting center at 9:10am), the UPS Store calls the sorting center and they say they'll redeliver it to the store Friday.

Updated on 01/15/2020: UPS stands for Useless Parcel Service. Day after day after day they can’t deliver my parcel, they are afraid of a little snow on the road and won’t come to my house (yet Fedex and Canada Post had no trouble). I tried redirecting my parcel to to a delivery store because we are 7 working days past when it was supposed to be delivered. They can’t find it, they have no idea where it is, when it will arrive or who has it. I'm beyond furious at this useless joke of a company. If you live in Canada like I do, forgo the free shipping offered by companies and pay the $20 to get Canada post to deliver it. UPS is the most useless joke going.

I have had 2 items shipped to me via UPS recently and both were a disaster. Neither had the correct shipping numbers entered in the UPS system so the items I was tracking never delivered but got returned to the sender. On the second parcel, a replacement was sent by the sender to the nearest UPS store. Store was unable to verify the shipment arrived but after a lot of persistence by me, the parcel was found. Then the store charged me a ‘pick up.’ Fee. According to UPS customer service, UPS stores are independently owned and can charge whatever they like once a parcel reaches their store. There is nothing on the UPS website to state that UPS stores are independently owned and that they can do this.

I had to fly across the country for a funeral and estate sale. I had one expensive (and sentimental) item to have shipped by UPS. It was worth (not that I would ever sell it) over $900. I packaged it with the utmost care, going overboard with packing b/c of how special the item was. When I went to UPS, I was asked "if I'd like to purchase insurance in case the item is damaged in transit". I wasn't given any sort of further clarification that they can deny the insurance claim if they deem the item wasn't packaged properly. I paid for the insurance.

UPS should do better in this Age of Delivery. Sent a birthday present from Toronto to London, England. Claimed value $60. Cost to send - $81 at UPS store! Half dozen emails from UPS in U.K. - can't deliver despite correct address. First excuse, 'duty and taxes' owed (baloney). Then, 'COD' owing (it was prepaid)! Recipient paid 'COD' charge of 31 GBP on phone! Then UPS needed 'adult' signature??? Missed birthday by 1 week. Three+ long calls to Customer Service. Lots of 'files' but NO DELIVERY until 2 weeks after send. UPS was DOWN for me.

On January 2nd 2020 we shipped 3 packages out of Enterprise Alabama to go to Appleton Wisconsin and other Wisconsin locations. We were told they would be delivered on or by January 7th. This is now January 12th and according to the tracking one package has been sitting in Montgomery Alabama since the the 8th. This package contains perishables so after doing everything possible to speak to someone with no luck because all phone calls give only recorded messages we decided to start a claim. After typing in the tracking number on the claim page of the UPS site we were informed the package was not eligible for a claim. How in the world is it possible they can keep our package and not be held responsible? Our next step is the Better Business Bureau. No matter what the outcome we will NEVER use UPS again as long as there is another option.

Your service is atrocious. I have closed my business acct two years ago yet someone is charging shipments to it. I have been calling every month for the last 6 months to dispute the invoices I have been receiving. I've now been sent to collections for bills that are not mine. No one can seem to figure it out over there since my acct is "closed". How do you let someone use a closed bogus acct number to ship? Why can no one help me? I'm beyond frustrated and will be filing a formal complaint across all media.

My mom sent a package to me on Dec 16 that was supposed to arrive by Christmas. I still have not received it. According to the tracking information, it has traveled across the US twice. I’ve called in three times to customer service and each time was reassured that my situation was fixed, but alas, it was not. At this point, I’ve given up hope of ever receiving my Christmas gift. :(

I wish I could say that this is a first for me, but it’s not. UPS drivers leave my packages in front of my door in view of the street for thieves instead of hidden on my secluded porch. Their drivers are the absolute WORST and they don’t care when you contact them. I’m over it.

I purchased an item from Kohl's and it was guaranteed by 1/9/2020, as usual UPS dragged their feet and the item spent 1 whole day in Ontario, Ca for no good reason, so now it's going to be late 1 day.

I had a package delivered 3 times. Mr ** delivered it 2 out of the 3 times. Mr ** brought the package into my foyer, opened the package with me and took it back because the mirror was SHATTERED! Today (3rd delivery) he AGAIN, brought the package into the foyer and waited for me to open the package and check it. The package was in perfect condition and Mr ** was gracious enough to wait for me to get what I wanted and needed. This kind of Excellent Customer service does not happen every day. Thank you Mr **, you made my day!!!!

To be clear, the problem is NOT with our local UPS. Son at orientation for new position in CA needed documentation for I-9 form. Original birth certificate & original SS card were "overnighted" to fulfill. That was more than 48 hours ago. Not only did it never arrive, package is LOST at present! Though we were originally told it was at Oakland Airport, it actually was last scanned in KY. The consequences are profound, without any semblance of accountability on the part of UPS officials. I would at least like to believe this is a rare occurrence. Yet my brother "overnighted" a check via UPS two months ago for merchandise that a trucking company was picking up. It, too, DID NOT ARRIVE, despite in-state only pickup and delivery!

My wife ordered me a pair of boots for Christmas and Kohls was supposed to send them out. Well UPS driver said was dropped off and me and my wife were home the day that they said was delivered and it wasn't. We contacted customer service and all they could tell us it's under investigate what happened to our package. A multi billion company that can't resolve issues for a month away. Very disappointed.

I have one parcel to be delivered. It came by at 8:10 pm Jan 2 2020. Online under the tracking page I was informed that the package would be delivered on the next business day. Here we're on Jan 7 2020 and I have yet to receive a package or notice of when the package would be shipped. I reached out online and talked to a live agent but they specialized in shipments flowing throughout the continental US so I was transferred to a chat where someone who specializes in Canadian shipments could help out. Unfortunately, they were not available and so I had to contact a number they provided.

UPS expects that you can skip everything and sit around to wait on their schedule. I had a package being delivered that requires a signature. The UPS tracker said it would be delivered on Saturday 1/4/2020 before the end of the day. I had to take off work to wait. It never came. The UPS tracker continued to say it would be delivered Saturday until close to 10pm, then it said unable to provide a delivery time. On Sunday night, it changed to a delivery on the next day, Monday. Since I had already taken off work on Saturday, I could not take off the rest of the week. I tried to change delivery to the following Saturday 1/11/2020. They said they could but I must pay a $5 fee. I emailed customer service to complain and get the fee waived since it was their error that caused the problem. I told them I could not be home all day waiting until then.

UPS is horrible. Worst ever and incompetent customer service. Barely speaks English. I also hate ups. They should get out of this business and let professionals do it. Had package supposed to be here 1/4/20. Never showed up. Now have to go pick up package after taking day off work and fighting with them.

I will never get anything shipped with UPS again. This was the worst experience of my life. I get an email saying that they will be delivering my package on Tuesday so I go out on Monday. They show up on Monday while I was out and try to deliver my package. I tell them I am not home and they say "Okay we will try again tomorrow. They don't show up until the Thursday which is understandable because Tuesday and Wednesday were a holiday. I wait all day Thursday and then finally call them and ask them where they are. They said they tried to deliver it but that I wasn't there.

If I could give this a negative star I would. Every experience that I have had with UPS has been bad. They have lost more of my shipments in packages than anybody I know. They never come on time their updates or BS and they lose everything. I am still waiting on a shipment that was supposed to come in before Christmas. They lost it and sent it to the wrong warehouse. Now they’re trying to locate it. Always the same excuse. Can never get a decent person on the phone that actually speaks English. They lie in this place is altogether a joke. I wish Amazon would stop using them. If I am given a choice of shipping I never choose UPS because it’s always an issue. I hate UPS.

Just spoke to a manager Claude and she stated she doesn't know where my packages are (after me calling 3 times and I was supposed to get a call back every time, DIDN'T!!!). Kept me on hold to talk to a manager for 18 minutes! Terrible service. Have been losing money because of this terrible company!

They sent me an email saying they sorted the shipment incorrectly and when I called to get my package they were no help. They had no regard for the fact that they messed up and I didn't receive my package on time. This was a time sensitive package and it didn't even matter to them. They did nothing to attempt to rectify the situation either.

The timer on my phone is at 42 minutes while I wait for customer complaint line at UPS ("your wait time is 3 minutes") and I have no resolution to my problem. UPS is the WORST! Waiting for an iparcel. Login to redirect for pickup, pay the extra fee through PayPal, then get an error message on the UPS site. Try again, same error message ("UPS experiencing a technical difficulty").

The UPS Store 43 Town and Country Dr Ste 119, Fredericksburg, VA 22405. While trying to ship Christmas gifts from our local UPS store it was suggested by them to use the USPS for a cheaper rate as it would cost over $200 dollars per package to ship to Spain through UPS. What we thought was a convenience of shipping USPS packages from their location turned out to be a mistake. She declared everything that was in the package and the clerk entered it into the system printed out the declarations and processed the packages for shipping. She openly declared perfume in one box and cologne in the other. At no time did the clerk indicate that there were restrictions on shipping colognes or perfumes through the USPS or UPS due to the alcohol contained within the product. Both boxes were returned to us by the USPS due to the alcohol in perfume and cologne.

I watched the driver walk all the way down my flower bed, throw the package on my front porch and then walk all the way back down my flower bed. I wish I could have gotten the speaker turned on fast enough on my doorbell so I could let him know how I felt.

I strongly advise to never ship with UPS! I have had problems with them when living in two different geographical locations. They don't listen. They illegally delivered my package to an address they created! They left it there outside! I don't know if it was ever recovered. HSN refunded me including the shipping fee. I attest before God that I state the truth.

I have often had issues with UPS drivers that are suppose to drop off package, and they lie about showing. The tracking will show out for delivery, we wait all day and the driver never shows, but it shows on the tracking that an attempt was made. If I have a choice I would never use them, just go to the store or use post office if possible.

Piss Poor Performance. Again (a different tracking number) today (12/31/2019 at 2:42 PM EST) - no package. Second Day/Second Time (1st time this happened was yesterday Mon 12/30/2019 12:48PM EST). The UPS driver delivering packages in 19801 (downtown Wilmington DE) is NOT leaving their truck to deliver packages. LAZY. I had a note on the Lobby mailboxes instructing the UPS driver to come upstairs for me to sign for my package (per the previous day disappointment). I was home waiting for the UPS driver and second day, back-to-back, No package delivered to customer when the customer is home.

My package STILL hasn't arrived. UPS Mail Innovations is as bad as USPS. I paid for UPS Air (3-5 Day delivery). According to UPS's own website, I was to receive my delivery by December 17th. My order/package was picked up by UPS on December 11th. THEN, UPS transferred it to UPS Mail Innovations and it wasn't received by them until December 17th. On December 18th, my package was sent to USPS. It did not arrive USPS until 12/27/19. As of today, 12/31/19 my package is "in transit"... I have the SAME issue with another package shipped from a different company.

I was expected to receive a package that required an adult signature as it was valuable, UPS for over 36 hours had a delivery window of 12/30. 4 hours before the delivery window (9 pm) closed it changed to delivery window N/A and delivery date N/A. I had taken the day off of work to be home to sign for this package. UPS decided that my package wasn't worth delivering on the date they promised so in turn just took an extremely expensive electronic device back to sit in their truck outside in temperatures hovering around zero potentially damaging the device as it sits in the freezing cold. There was a reason it was shipped next day air and not standard air service, and that was to avoid it being frozen in the wintertime.

Every single time an order of mine (or my household) I have an issue with my things not being delivered. When we call their Customer Service Dept. they are next to useless. Ever since I moved to Little Rock, a few years ago I have almost had to resort to in store shopping ONLY!!! Now, with my fiance & our teenage daughter going to school online, we can't always do that. We have lots of different things coming to the house almost daily. If anything gets shipped UPS, I go ahead and prepare for a headache and aggregation.

I was supposed to receive my package according to the tracking info on Dec 27th. When it did not arrive I called and got (like everyone else I got the crappy Philippines). The guy refused about 20 times to get me a supervisor. I had to literally yell at him on the phone constantly until he finally give in and supposedly got a supervisor which sounded like the same person. I even questioned him about. He said, "Well I’m beside the person you talked to," which was a flat out lie. They told me my package would be here on the 28th which was Saturday. 29th today I called the tracking number and it said it would be here today. I’ve waited home now because I needed this package and I’ve been home waiting for 2 days so I call once again and get that good ole foreign company (what a joke) and now they say it’s gonna be Monday. I have a screenshot of the proof that they are liars and like someone said above you can’t get through to anyone but a foreign country.

Very unhappy here… I found out they use a 3rd party company to deliver and tell you it's them! It's not! If they can't tell you where it is or went, it's because that 3rd party company won't give updates and keeps your stuff for weeks. They promised to have my package here today since they have had the package in Lethbridge on the truck since 5 am but couldn't be bothered to drive 6 mins to drop it off. Now they want me to wait another month for it! Worse than Canada Post! If you have anything worth value or need right away, may want to use someone else because UPS uses drivers like Uber drivers who don't care and won't deliver what you ordered!

I was supposed to receive a package 2 day shipping. I can see in detailed tracking that the package arrived to my town for delivery within 24 hours but instead of being delivered to my home, it was sent to the other side of the country!!! Somehow it took them 1 day to send it to the opposite coast but will take 10 days to ship it back. I have spent 4 days talking to absolutely useless customer service reps who were worthless and consistently lied. Horrible customer service. It's so bad that it's unreal.

10-12 times UPS drivers have unilaterally required signature for packages after we have notated our account many times NOT to require a signature. There is no phone numbers to remedy this locally, they are all hidden and we are routed to the Philippines and other places. No one actually fixes this problem! UPS disposes their customers! I waste 45min to an hour every time the new driver randomly requires a signature. “Local phone numbers are for internal use only,” I was just told again by the guy in the Philippines. Next step is refusing any materials from companies that ship by UPS.