United Parcel Service - UPS Reviews

Ordered bookshelves and they came. UPS left on my steps with no notice (knock on door, ring doorbell, nothing). Problem was boxes were torn up, pieces missing, would of sent back but they were gone and I had no chance.

I usually have the same delivery guy and he is super friendly and places my packages down unlike FedEx, who I've witnessed dropping or throwing packages on my step. I appreciate the care that UPS takes with my packages.

UPS has the best ETA. They’re prompt, & they handle my packages with care. We have the same delivery guy & he places our packages in a good hiding spot. Also, I love the fact that I can track the truck that my package is on. The map is very helpful. UPS is the way to go.

Delivery guys are efficient but the system in December totally sucks, I know they are overwhelmed but this is a time to figure out better ways. More truck, double routes whatever they need to do but only for a month they need to do it. I did not get a few packages that I ordered and the companies shipped with other and I got it next day and this also was an issue with returning things. UPS in Council Bluffs Iowa office is incompetent and rude. Backed up nonstop. Not friendly nor helpful.

A necessary evil. Does a decent job of shipping my goods to me but too many times packages are dented and tape torn. Also, too expensive for services rendered. However, I feel confident that my packages will always be delivered..

I didn't give the postal service a 5 because in some areas our mail goes two hours away and then comes back to our area. I use Soulsbyville, CA Post Office a lot and the customer services is always outstanding. I live in a rural area and the Post Office doesn't delivered to my house. They are only open from 9-11 am. Makes it hard to get stuff delivered there when you work.

Our postal carrier is very good about being careful with our packages. She even helped me reign in my unruly dog. USPS is not perfect, they sometimes put mail in the wrong mailboxes, but we sort it out.

UPS has no answers for packages that need a signature in order to be delivered. They deliver 8 am to 5 pm while most people are in school or at work. It's up the recipient to make arrangements to have a package delivered at another time or pick it up at a regional UPS hub. When you call to complain or get a new delivery time/day, you get "I know how you feel..." Unacceptable. At least Fedex and USPS will drop packages off to community-oriented places where you can go a short distance to sign and retrieve the package.

I paid for almost $180 for international express for shipping two small boxes of surgical masks. Based on what I checked on their web site and also was told at the counter, if I ship on Monday then the package should be delivered by Friday assuming no issue at the customer. Here is what happened: Instead of shipped directly from SF to China, they routed the package to AK, which got delayed 2 days for 'events beyond their control' without details, and then shipped to Korea before finally sent to China! The status clearly shows the customer was cleared smoothly without delay.

We live in an apartment building. UPS delivers our packages inside, as opposed to FEDEX which leaves packages outside in the snow. UPS always delivers on time, and all items are always in great shape. Fedex, on the other hand, often destroys the packages. Why would anyone NOT use UPS? I love them. They are way better than the competition, including the US Postal Service.

They have so many drop off locations and very helpful in helping packaging the boxes when dropped off. Also, they are very on time when they give an estimate so I usually ship with them. The fact that they have a lot of drop off location helps me the most.

The carriers do a terrible job. Especially if we have to sign for it. My carrier drives a postal truck. Too lazy to get out and knock on the door. Chased her down once on a Saturday. She didn't come to the door. Said no one is ever home. Someone is almost always home and most people are home on Saturday.

The things I ship and receive always arrive on time. The tracking methods are easy to use and understand. The only issue for me is sometimes the cost is a bit high. I prefer to drop off and pick up. The customer service is always helpful and friendly.

This company is professional and courtesy, they always serve you with smile and a wave. I would use this company every time. I just love seeing the trucks because they do excellent work. No matter what size or how many they always deliver with a smile and a small conversation.

I purchased a shower enclosure from Amazon which was delivered by UPS. The carton was over one hundred pounds and too large for me to bring inside me house. The driver was nice enough to place it inside my door. That's what I call unexpected service!

Although UPS is a major company, a chain is only as strong as the weakest link. Their weakest link, is conditions of the package when they reach my door. UPS customer service has told me numerous times that if my package is not satisfactory; then I have the option to refuse it. But, I would not order something that I don't need. If I refuse it, it goes back and I am without items that I need. I don't have my own transportation. So ordering my heavy-duty items online saves my back. Also I have had porch pirates get a box that was left unattended by them...

Sending a couple of packages of any size that is a bread box or bigger will feel like an extra bill to pay. It doesn't matter how far the packages are going the price will be $25.00 or more. And then, they have the nerve to charge extra during the holidays. There aren't a lot of other choices out there that are as close as this one. There should be a better way.

Usually they tell you when your package is set to arrive and it sometimes is a day late, unlike Amazon I get it before and they’ve never been late. With UPS I’ve never gotten it before they say, sometimes late!

It would be more customer-focused if the post offices could offer at no charge tape to reinforce packages or letters. Other than that, the company offers great services, price is neither affordable nor expensive. I now enjoy being able to get email alerts to the types of mail I'm receiving.

Nine out of ten times UPS is very good. Unfortunately there are a few drivers that just don't care and the package is not delivered with care. Every time I have dealt with customer service they have performed above and beyond. I would definitely recommend their service to someone else.

Since signing up for shipping notifications for every UPS delivered package I have never once been disappointed with the delivery time. In fact the notifications actually caught fraud on my credit card because I was notified of a delivery at my front door that wasn’t there. Someone had ordered fraudulently on my credit card and I was notified of a delivery from a company I hadn’t ordered from and the package wasn’t at my front door when I came home. The fraudsters had picked up the package before I got home. Because I found out this way I was eventually able to resolve it and the charge was reversed from my account.

UPS seems to care about your packages ensuring they arrive in the best condition possible. They knock or ring doorbell to alert you that your package has been delivered. Friendly and courteous service.

Not sure why it is but they are getting worse. Some companies I purchase from use UPS; I’ve noticed it appears they’re always late in shipping; multiple times, they want to charge you some sort of membership, when I’ve sent packages they are the highest priced, weird delays riddled for on time schedule. I prefer using USPS.

Always on time, never seem to have trouble finding my location, and are super respectful when I have to deal with them in person. I always trust the Boys in Brown, and girls! They work hard and efficiently!

I am appreciative of the efficiency and thoughtfulness of our usual UPS deliverer. He always places our packages on our porch with care and if we happen to be around when he is dropping off, he's always cheerful.

Seems pretty consistent with tracking information and considerate and consciously anxious and we're very happy with them all the times. We have never had a problem and never been afraid to answer the door and they always put things in a good place on the porch.

I think the service has went downhill in recent years. There is no quality of care when handling packages and on more than one occasion I either didnt receive it or it was thrown and the packaging was damaged. It’s hard trying to get someone in customer service most times and at times they have advised the item was delivered and it wasn’t received until the next day.

UPS is one of the most well known shipping companies. They have delivered packages for me and places them neatly on my porch. Sometimes they have been later than proposed, but they are usually on time.

UPS allows easy flexibility on short notice. Twice, I had to change a delivery address, and their website and customer service make it easy. Packages are not just tossed to your door, and drivers are usually courteous.

I never had a issue when I got packages from UPS. The carrier was always polite. Never rude. He came at a good time - not too early or not too late. I would definitely recommend them to everyone I know, I had to send something back to Amazon using UPS. The clerk was polite and respectful and I would recommend UPS to anyone.

Boxes are undamaged. They arrive when promised. UPS tends to be a bit more expensive in my experience, so unless the box is a big one, I use the Flat Rate boxes at the USPS PRIORITY. They arrive more quickly and can be very heavy/medium flat rate box can hold 5 pair of jeans (although box is bulging!). No extra charge!

UPS is my go to shipping method. After using the other shipping companies in the recent years, UPS has the best prices and almost always delivers on time as claimed. I recommend UPS to all my family, friends, and associates.

I'm very happy when I know my package is being shipped UPS because the service is always superior. They are always polite and handle your package with care. Yesterday I was delivered a package at my address; the name was not me and I informed the driver that it had my address but it wasn't mine. If he hadn't knocked beforehand I would now have to return it to the store. It saved me a trip.

Delivery on day expected though not till later in the day. Delivery driver always courteous. Package always in original condition. Online tracking app very helpful, accurate and up to date. Get swiping options though lines and wait times at local UPS locations are way too long.

They place packages carefully where they don't get wet and they are personable. The staff at the post office is nice and professional. They have good attitudes considering they are a cog in a huge machine.

United Postal Service that I have had deliveries from have been very professional and polite. I have never had a problem with them at all. No matter how big or heavy the boxes are. (My son orders parts and other items for his trucks and machinery all the time.) They also send us a text message letting us know where the packages are in transit, when the packages will be delivered and also when it has been delivered. I will continue to use United Postal Service.

My packages with UPS have always arrived in excellent condition. Also everything arrives on time along with the tracking. I would absolutely recommend this company! Also the rates are great, I never pay an outrageous amount to use this shipping and delivery service.

Whenever I receive something from UPS. I know exactly when my package will be here. And I like the regularity of the same time. I also enjoy how easy I can track my packages via the internet. I can easily use google and receive immediate feedback.

Greatly improved with the implementation of their tracking system. It is very nice to be able to know where even regular post packages are. They used to be absolutely horrible and unapologetic for losing parcels, they seem to have learned their lesson.

Items purchased and shipped through UPS always arrive on due date or earlier. The tracking information is always accurate, and I have never had a damaged parcel that was delivered by them. If I need to return an item, or ship one they have a store close to my home to drop it.

I prefer to use UPS as I have always had a pleasant experience with them. Packages arrive in a timely manner and intact, no damage ever. I find the price to be competitive. FedEx and USPS just don't provide the exceptional service as UPS does. In my opinion of course.

Honestly, my only issue is the cost to ship any item. I don’t know the internal details, or what it costs the company to ship, I just hate having to pay an extra $3+. Maybe I’m just cheap, which I am, but that’s probably the only thing negative I could say about any delivery company.

I love using the UPS because they are always on time and like it does not cost much to ship with them. The UPS always give a chance to track my product. Everyone on my road use UPS. They are constantly on my road and they are always available to us. I live in the country area and beside a daycare and beside some handicap people. They come every day on road. Appreciate our driver and whoever has our route the most. We thank you.

UPS doesn't compare with Amazon Prime for rapid deliveries. On Minimal occasions delivery to my porch was rough over the holidays. Regular delivery guys are great! Had one of 2 bottles properly encased with one being broken in the final area of destination but both were thrown out at that location. Never got satisfied explanation of expensive waste.

I have good outcomes always with UPS! Not so good with USPS. UPS delivery crew is polite and extremely helpful. UPS also maintains a high standard of consumer satisfaction. UPS is fantastic, timely and responsible.

Unlike most shippers, the personnel at UPS really care about the services that they provide. They seem to go out of their way to ensure that you are satisfied with their service, from the clerks in their establishments to the drivers who deliver the packages.

I am very please with our UPS drivers. They're very thoughtful about where the leave the package, especially when there is inclement weather. I can honestly say they are very prompt. I also love that I get email notifications about the status of my packages.

You can always depend on the USPS to not only get your mail delivered but your packages also. They come in good condition and if you ever do have a problem they will work with you in solving it. The staff at their location is always helpful and pretty friendly too.

Not speaking of my current driver but while living in Batesburg, SC the driver would stack packages in front of my door so that I could not open my door from inside. Even after taping a sign on the door requesting the driver to not place packages in front of the door but to place them to the side of porch. On several occasions I had to go out the backdoor in order to get to the packages at the front door. Thankfully the driver in Winnsboro is much more pleasant about where he places my packages.

I have had many packages, stuffed in my mailbox, they were way too big for the mailbox, but they were smashed in.. I have also had many deliveries that were put by my door, not under the eve but right on the sidewalk where it is pouring rain and getting soaked.

I receive all sizes of boxes from UPS more than I send them; however, I like this company! They are quick, the employees/drivers are very well mannered and because I’m a 70 year old lady they offer to bring the heavy stuff in and they Always leave the others inside of my screened in porch for weather and pilfers reasons. Very happy! Highly recommend!

Enjoy knowing my delivery person and they are careful with my delivery items. They know where to leave them. My packages are delivered usually on time and when necessary rerouted. Other carriers tend to be less friendly.

I appreciate that UPS has local stores making it easy to drop off return packages, send out packages and buy stamps or shipping material if needed. I've never had a problem with UPS and use them weekly.

Deliveries are always on time and are placed on my porch out of view from the street. Packages are in good condition and contents are well protected usually with bubble wrap. I have requested no styrofoam peanuts.

UPS is a shipper I mostly use for my personal shipments because the UPS Store also boxes my shipment and I don't need to worry about what my box needs to be or that my shipment will be broken. They handle it all. The boxes that come to my house are in good condition and don't appear to be manhandled or abused. I would definitely recommend them to anyone who ships.

They do an adequate job. Nothing that stands out. I have never had a package delivered late. They get the job done. When mailing off packages I usually stop off at their main office. The main office has people always there to help including taping it up.

Delivery is prompt and delivery personnel are very courteous and friendly. Would like UPS to be a bit cheaper in their shipping rates however. The local office is convenient and efficient in handling any returns I might have.

I aways like UPS company for the reason if you are home and you go out to get your package from them they always respond By saying, "How is your day sir, or ma'am?" I think that is very courtesy of them and very respectful of them. Never ever had any problems with the UPS company. Every time did you deliver my package has it always put it right in front of the door or inside the door secure place. I think they're just amazing company. Pray I will continue doing business for them for as long as I live I guess.

I often packages that are damaged. Luckily no damage to the contents. I also have packages that are to be delivered one day (per tracking #) only later to receive a message that package was unable to be delivered due to an issue. I question USPS asking what the issue was, their response is that they are investigating the issue and will let me know the outcome but never receive a conclusion to that. I do receive package on later date. This occurs often.

Always get the delivery when promised. UPS store is convenient with great customer service. Prices are competitive. When given a choice of carriers, I usually select UPS. Other carriers have misdelivered packages to neighboring homes, or not delivered at all.

I have used UPS when I worked to receive several parcels. Always deliver on time and I love their tracking system. UPS is considered one of the top delivery companies and have good rates for parcels and letters.

I order quite a variety of items online with the majority of them delivered by UPS. Shipments are always delivered on or before the estimated time. Packages arrive in good shape indicating careful handling whether it’s medical or industrial products. Packages are either placed in my mailbox or on the porch floor adjacent to my front door. Placement of these larger packages are always convenient to me to access but in the most obscure location from the street view.

My normal UPS carrier is especially careful with placing packages out of sight from the road and sheltered from the elements. He goes the extra step to see that I and my neighbors receive exemplary care of the packages once they reach him. I appreciate the more personal aspect of UPS in our little town and am always impressed with the fact that when UPS sends me info on when to expect the packages, they are almost always arriving when they were expected. It has always been said that the employee(s) does make a difference when representing a company.

I like Ups. The company is reliable and employees are polite. They deliver in a timely manner and so far ar least with my stuff the boxes are handled with care. Based on my experience with UPS, I would recommend this company over all others.

Recently I ordered something. It was delivered 3 days earlier than it was expected. I was very happy with no dents in package and in excellent condition. Thank you UPS. Hope you are my delivery company for a long long time.

UPS has always delivered on time. The drivers are always courteous and considerate when leaving my packages. I also have shipped packages via ups, and never had any issues reported by the recipients.

They have damaged quite a few packages, packages have been delivered to wrong addresses and things have came way later than they were scheduled. My husband has also put in application after application to actually have a decent mailman and nothing.

Can't really complain about UPS service, but often wonder about the circuitous route that packages take to get from point A to point B. Sometimes in tracking packages it seems as though they have gone through points C, D, & E.

UPS has really been good to me. They are timely and I'm able to track them. In all the years I have been ordering, there was only one time that I had a bad experience. I had ordered some beauty products and the temperature was -40 degrees wind chill and everything exploded! I learned my lesson that if I'm going to order liquid or creamy products, it better be in the late spring /summer/early fall in North Dakota!

When using UPS the buyer will get their package in the best condition I've ever seen. Unlike the standard mailing companies which just cram your package in to your mailbox and don't care what happens, UPS will deliver it to your doorstep. If you have a pesky dog that tears everything up UPS will put it where the dog can't get it because UPS cares about you.

This in my opinion is the most reliable shipping service. Anyone can use. Always able to track them always delivered on time. If there's any delay, they let you know about it. There's nothing better. I could say about them except this is the only company I trust to ship.

I purchased a item from Amazon and they assigned this particular delivery to UPS and they changed the address on the package to my old address. And after a couple of weeks of playing tag with customer service, I was able to retrieve my package from the main hub. They call themselves a customer delivery service. What a joke.

I haven't had any issues with UPS. I have used them personally and professionally and have had a great experiences in both areas! I do a lot of online purchases and with that I have had multiple returns and always prefer UPS over FedEx.

UPS has gone down lately on quality workers. Packages delivered incorrectly or thrown on doorsteps. Delivery is sometimes showing delivered but don't get until the next day. I will say that the stores are good packers but cost is too high.

I shop at home due to medical reasons and I find that the UPS is by far the best way to go...At a price I can afford and the service is wonderful!! My packages arrive in a timely manner and Always with a friendly greeting.

I've used UPS to ship for as long as I can remember. They are inexpensive and reliable. There have been times when a package will receive some damage but I've found that most times the damage has been to the outside of the package. I've also had a package get lost but had insured it so I was able to get a replacement for it. Will continue to use UPS.

UPS is a little expensive, but for the service you receive, it is well worth the price! I have used UPS for over 10 years and have not had one thing broken or sent to the wrong address and it's always on time.

I've used UPS for many years now. Everything from store purchases to my medical supplies and shipping packages. Everything has always showed up when it was supposed to. I get accurate email notification and tracking and I've never had a damaged package. For my money these people are all aces, two thumbs up.

Misdelivered a pkg to me AND would NOT tell me where delivered. Had to go to FBI about a possible theft of a package in interstate commerce. Finally got my package but with some hassle. Not at all satisfied w/ UPS.

UPS has a great delivery model as they are able to deliver in the evenings and weekends and most likely on time. But they lack ability in waiting for someone to open the door when they knock or ring the bell to inform you of your delivery. They leave the package at your door and drive off immediately. Also, too many packages are left for thefts. I’m on a neighborhood app and it seems like almost weekly someone’s package is stolen.

I try to use UPS almost exclusively. Certainly when I am shipping. Their stores are conveniently located and they carry supplies there. Further they have far less wait time in line than other companies. And lastly, they don’t lose my stuff. Their tracking is accurate! If it says it’s in Pensacola, the dispatcher knows what truck. That’s very comforting.

We get our shipments daily from primarily UPS. The drivers are always very nice and courteous. For the volume they deal with, they rarely are late. Sometimes the packages look a bit distressed, but I have never had to file any kind of claim.

On time, fast places packages on front porch and knock to let know it has been delivered. Items always in good shape, drivers have always been helpful and courteous. If you are looking for a reliable service they should be your first.

I had a package to that was to be delivered to me and January I never got a notice that it was at the shop. Aware it was I decided to check it myself. By that time they were sitting. Advance give notice that I can deal with. Don't I don't know what happened.

I live rural or out in the country. Where the mail is delivered by ATVs. Where they deliver our packages to other houses with our same address different street name. Where we get mail with a key in our box. But no box in locker. Once we open locked parcel.

UPS offers comparable shipping pricing. However, oftentimes when your package is delivered, it look as if it's been kicked around on a soccer field. Don't send fragile items, especially if not insured.

They deliver on time and merchandise is not damaged all in one piece and always let me know when it is coming and knocks on the door or ring the door bell when they deliver it. Great service. They always notify me where it is and if there are going to be any delays in delivering.

I was having trouble getting to my home to pick up a package I had to sign for. The driver went out of his way to meet up with me so the delivery wouldn’t be further delayed. Very excellent customer service.

I order a lot of automotive repair parts online and when your car is down you want it running a.s.a.p..I order it, wait a day or two then start doing my car repair. Beep beep. There's the U.P.S truck delivering my car part right on rime. Perfect!

This company works long hours and they will get your package to you. I live at the bottom of a mountain way off the beaten path and they always find me. These drivers would be great in NASCAR, lol.

Always on time. Never had any time broken or damaged. Always ship with this company. Fast, friendly help at counter, convent drop off location. I would rate this company a five star. Drivers are always polite, courteous and neatly dressed. Have yet to get anything but great service.

I feel the delivery man for UPS is very careful with the packages when arrives at my business. UPS delivery always asks me where to place the packages. They do not just leave them entrance and walk away. Very friendly person as well. Company image is well maintained.

I have had many packages delivered from UPS just in the last month. I have had mostly good experience with them. The only derogatory thing to say is that on a few occasions it was raining out and I was home with door open because I was notified that my packages were to be delivered. They didn't ring or knock on the door. They just left it next to the door in the rain not once but twice. Thank goodness my items were packed well so they were not damaged by the rain.

Packages arrive on time and I receive updates when or if delays occur. Customer service has always been excellent. If I’m not home my package is always discreetly left at my residence out of view of “porch pirates”.

They always deliver on time. I never have any issues with receiving my packages. They usually arrive undamaged. I really like the tracking and notification option. I also like how they have real time information available to view.

They dont seem to care too much. They sometimes deliver to wrong address. I'm just not happy most of the time. Some cariers are just nonchalant. Especially if you dont have a regular carrier. They tend not to be regular.

First, customer service is terrible. They continuously miss pickups, even after phone calls to complain the pattern continues. I personally would not use them for shipping anything and regret that Amazon does.

I remember years ago when there weren’t any UPS drop off offices, nearby in your neighborhood. I would always take a thirty minute drive to Mail a package. Today there’s shipping labels for you to print out and the drop off locations are conveniently located. They also have free pick up at your home.

I have used UPS both at home and at my office. They have the friendliest drivers and they do their best to accommodate the client. Rarely have I ever not had a package delivered on time and my package are received in good condition.

I use UPS with my Amazon orders. They have always done a great job in getting my stuff to me on time. And their tracking information is really accurate. The only problem I had was when they put a package in my yard and my puppy tore it up. So, I need to contact them about leaving my packages outside of the yard. I think they do a great job, overall.

UPS drivers give quality service, they go the extra mile to ensure your package is on time. During the holiday season their days are exceptionally long, yet they will still let you know they have a child's gift for delivery, and will ask you where to put it so as not to spoil the surprise! No other company gives this type of service, they care about their customers on their routes. If I am given a choice as to which shipper to use, I will always pick UPS, because of the drivers!

Great interstate rates and the UPS store customer services are outstanding and consistent. Their package tracking is very precise and easy to manage. The store offers many extras at fair pricing. They also have notary services.

They did a great job during the holiday season. All of my packages were fine. The breakable items were delivered in pristine condition. Even on snowy days, the packages were placed in the best location possible!

I have purchased many items from Amazon and other retailers the past few months. Most of these items have been delivered by UPS. None of the packages have been broken. They have all been placed at my door (well, except two). A few times I met the driver and they were personable and professional. Even offering to help me carry some items to my front door that I was taking out of my car.

I think that most employees at the counter are helpful. Delivery times are hit or miss in spite of tracking packages and in cities the internet is king. I miss the personal touch and attention of a person that cares and not one just on the job.

I am a shopaholic, I normally do free shipping to and from at times that's not possible. I used to use USPS all the time, their prices seem to be going up and up. Then at Christmas time, I tried UPS, totally shocked at how much I saved. Will now start using UPS going forward.

UPS provides excellent service. Their online tools make status checking simple. I am impressed with the ease and simplicity to check on tracking status which is provided when using the ups parcels service which also offers pickup for a small added cost.

I can honestly say I have never experienced an issue with shipping with or receiving from UPS! Everything I send or received comes on time and as expected. I truly have no complaints... The drivers are always friendly. I've had some drivers my dog liked so much, he'd hop in their truck to get a treat!

Reliable and on-time pickup each day for your business. However when this go wrong the customer service is horrible. Lost or damaged packages are frustrating and you want a company to be on your side. They fall short always and management does not care either.

I order all the time and all my packages arrive in excellent condition. The delivery is so fast. The workers are friendly and considerate. I trust my UPS people in my area. I received everything I ordered and nothing was broken or damaged in any way. Great service and great workers.

Email helps with delivery notice. Never had a problem with conditions of package. Drivers are friendly. They deliver in all sorts of weather and in bad weather, I still receive my package. Their service is consistent.

Our usual delivery driver is always happy and courteous when he drops off the packages. We have not experienced any issues with the shipment such as boxes/packages being torn or late. The driver has always greeted us when he has seen us in the yard and appears to be happy to be working as a delivery driver for UPS. The manner in which he deals with customers on his route tends to leave customers in a good mood after the delivery.

They seem to always be on time and the packages are in very good condition when delivered. The driver is always friendly and over time we have become friends. I have also never been ran out of the road by a driver.

What's truly wonderful is the delivery man that needs my signature is different men, but all very nice and professional. Always pleasant. Packages come nice and intact. Never problems.

The USPS company in our area is friendly, responsible, reliable, prompt and careful! We have several things delivered and each employee handles every item with care. They’re even nice to our dog. If an item is heavy, they send 2 people in a separate vehicle. The main office has friendly, communicators. Awesome.

UPS is at the front line between me and my packages. They have great service and I have never had a problem. I shop on Amazon a lot like most Americans so UPS is almost always the parcel provider that bridges the gap.

This is the worst shipping company that you can use. It's worse than FedEx. UPS is late on delivery. I cringe when I find out a company I ordered from online is shipping with UPS. They don't deliver until late at night, and, every time I receive a order from them, it's never on time when they say it's supposed to arrive. Bad company. I don't know how they can stay in business with all the poor reviews they have. They have an extremely bad review every time I read the reviews about them.

Most of the people who work at UPS are really nice and they make it a point to be very helpful. But there are some that are truly **. No respect for you or themselves. The prices on some deliveries depending on the weight is cheaper than the post office.

We had several packages to send to south Carolina, so we sent one by UPS and one by USPS. We found UPS to be more cost effective. We sent the final two packages by UPS, not only was the staff friendly, professional, but they checked a couple different options on how to ship to try and save us as much money as possible, not to mention they remember who we were and there was a couple of weeks since we sent the first package. To me that goes a long way and they remembered what we were shipping. Who else does that in a town of 50,000 plus people, except our small town where we live, since we are just visiting. Great job UPS.

Fill out proof of delivery forms and don't deliver or pick up package. Filled out a form with a time that was later than than their punch out time. The driver was home never came to my home and the online proof of delivery form showed he was at my home 12 minutes after he checked out for the day. He had a 40 minute ride back to the depot so he just have been in two places at the same time.

UPS treats and pays their workers good, at Christmas and around the busiest times they are working the long hours trying their best to get all the boxes and pkgs. delivered. Their workers..those that deliver seem to be extra respectful and courteous. I have nothing against the other carriers, but I like UPS the best, thank you.

Our UPS makes sure our package is safe on our porch every time. He sets the package so it is tucked hidden from street view. When we send a package they have gone out of their way to call us when the delivery could not be made safely...amazing! Who does this! They CARE!!!

In general UPS is a decent shipping company but they could improve their pick up schedules and customer services. I’ve had a number of times when I needed them to take a return package but it was left. Overall they are among one of the more reliable shipping companies.

They are courteous and they stop to talk to you and thank you for allowing them to deliver packages. Packages are not damaged and the items inside are in good condition. They also talk to the dog when he is at the door with me. Efficiency is second only to customer service.

They ALWAYS put packages under a bush next to our garage driveway. I'd prefer they'd use our large front porch as other shippers like Fed Ex use. It's disappointing to search for the box and find health and beauty products under snow.

Product ordered were received on or before scheduled delivery date. Also tracking was very accurate. Costs were lower than FedEx and never had anything delivered that hat been damaged in any way and using UPS was very easy as opposed to other carriers.

UPS is an extremely reliable company. If a package gets damaged during the time they handle it, you will get reimbursed for the price of the item. They do a quick, clean delivery and they also pack your package for Amazon, if it needs to be returned. Excellent company.

UPS is consistently safe, dependable, and efficient. I just wish there were more locations. Closest is 10 miles or more from our home... Their stores are clean, have comparable prices on supplies and there are sufficient staffing so I don't have to wait very long in lines.

I recently changed my address a week before moving and my mail was delayed an additional ten days after my moving date for an unknown reason. I am now temporarily living in Wellington, Florida and the mail delivery certainly has slowed down plus according to my neighbors in Billings my mail continues to be delivered to my home address.

I have never had a problem with this company. I have always gotten whatever was ordered and in a timely way. If I had any kind of a problem it was because of whoever sent the item. I can not tell you anything else.

UPS has never failed but once to timely deliver our seasonal, bi-annual sporting equipment & apparel in the spring and fall. This includes both clothing and helmets, shoulder pads and similar gear. That is about all I have to say from experience perspective.

UPS always take care of my packages but boy they are slow when it comes to deliveries and I hate the fact I can't really track down my packages. Other apps such as Fedex and Amazon tell you down to the T where my package is but with UPS it only "estimates" the time.

UPS always does it right. Their drivers are polite and helpful, and they don't mind walking to our back door to leave packages. Whenever I'm getting a UPS shipment I don't worry about anything, they always deliver as promised, unlike some other major shippers.

I only wish they had a system in place where they can text you when your package was dropped off in case you didn’t hear the doorbell or aren’t home. The postal service has this in place and I find it very convenient. Other than that I usually never have any issues with UPS.

The postal service is great when it comes to getting your packages order. Instead of them just putting them in your mailbox the mailman actually pulled up in my driveway and knocked on my door and handed them to me. That's good with all other people getting their items stolen. You don't have worry when they deliver your items. Wish other delivery companies did that. Need more people like them.

The shipping times are almost always accurate and in two decades of using UPS as my primary choice for sending and receiving packages I’ve only had two problems. The tracking is awesome too. I can’t recommend them enough.

UPS has always been my mailer of choice - never had an issue - ever! My company uses them and only use FedEx in a pinch as well. Super customer service and they are always helping our customers track their package and receive up to date info.

I feel the package is safe and delivery is most cost effective pertaining to price and carbon footprint. Using the UPS is also better for traffic management, less impact on bad road surfaces and coordination. There are so many different delivery trucks on the road.

UPS was always reliable and fast. Only thing I don't like is that they leave the packages outside. Sometimes they ring the bell, sometimes they don't, and drivers don't wait for us to open the door. But all the others do the same! Overall I'm really satisfied with UPS.

Drivers seem to need help with carrying items over 15 pounds. I watched in horror. The delivery person struggling with trying to go so fast to get route done that she tried to carry more than she could handle and dropped and damaged a part that had to be replaced. This cost our company down time. Which means loss of income. Thanks UPS.

I choose UPS over all of the other carriers for their quality service. I've used others before and gotten My package damaged. UPS's is far less likely to have your package damaged. Plus they can deliver ground and air at the same where others don't. They've got to have a special company and special people to get that hard job done.

Excellent service, respectful and caring delivery people. Deliveries have been on time, even putting packages undercover and or plastic bagging to protect the packages. Have had packages in unnoticeable places but always had a note explaining the situation and why it was done. Packages have always been delivered in good condition, even when on occasion we have ordered heavy or cumbersome. Pickups have always on time and pleasant to talk with the drivers. Can't say enough good things about them all.

I've found them reliable and trustworthy for years. I would've given them 5 stars if not for their customer service. Sad to say, I've had mixed experiences with customer care. It really seems to depend on location, though. I've never had a package lost, and their speed of delivery and service is pretty fast. 4/5 stars overall.

Prices are insane. What I pay vs Amazon for a parcel is totally crazy. Also, how is delivery for say Walmart so fast but private shipping can take normal amount of time. Shipping companies treat individual consumers very unfairly.

I really like to use UPS. They've been great in handling both delivery and shipping. They do A LOT more than just shipping too, esp. from what's told on their commercials. UPS is a great company and I'm sure they can satisfy all of your shipping needs.

Always door to door delivery and always traceable and arriving as predicted. Only once in over 25 years have I received an item that went bad in a refrigerated container and that was because shipper let it sit on their shipping dock over the weekend.

I like their easy to use service. The drivers are always so friendly. The easy drop off locations are hassle free. UPS is my first choice when it comes to all my shopping needs. They are fast, reliable and reasonably priced.

They tell you to help plan your delivery. When you try to do that on the UPS site it's not possible. You can't put don't leave package outside or put a neighbor's apt. I live in a bad building and they leave packages outside my door constantly!

Once is enough headache...I never want to use their service again. Poor communication and poor problem solving. Didn't deliver parcel on time. Low quality customer service. They don't value customers' time. It's a waste of energy and time contacting the customer service team.

Knowing that huge amounts of packages are handled daily by UPS, it's amazing that they arrive on time and without damage. My local UPS driver even puts packages in plastic bags if the weather is iffy and if I am not at home.

They misdeliver constantly. They act as though that don't care and this is both in stations and drivers. They act entitled and like they can do anything and not be fired. It is every city, as it also happens in the town I work in that is diff.

I have owned my own business for the past 17 years. I use UPS to ship almost everything. Over the last 2 years their priorities have changed. My shop closed on most days by 4. I am lucky if I receive my packages by closing and I am forced to sit in my shop and wait for my items which usually come 1 to 2 hours later. I have made three complaints and after the third I am now receiving my orders on time. I was told by an employee that the businesses were being shipped last and homes first..What! That makes no sense whatsoever. I actually had a lot of my items shipped to my home and I sometimes have to absorb the extra cost for doing so on top of taking several boxes to my shop and buying a dollie to do so. I am not sure what my next move is going to be. I am extremely dissatisfied with the current shipping system and feel I am forced by some of my companies to continue with them.

We get packages daily. Many packages are damaged in transit. With so many packages going through their system I guess it seems logical there would be some damage. I think most of their drivers are doing super jobs. Hate seeing them still out after 12 hours. They work hard!

We ship roughly 100-150 packages with UPS weekly. Overall value and times are good, but quality of handling could improve. Our negotiated rates are decent and we like the ease of use with Worldship software. Pickup is always on time.

Everything that I have ordered and received through UPS has been delivered in a timely manner and in good shape. Considering all of the different delivery services UPS has proven to be one of the best. I highly recommend this service.

My driver is a woman and I believe that's why my packages are received in good care. I have broke an ankle and a foot so ordering online has been a necessity for me over the last two years. My packages are always delivered where they should be and in good shape.

The quality of shipping is very poor, they seem to have no consideration for the customer. They do not treat you like a customer, they expect to be treated as if they were the customer. Creates a extremely bad impression.

I just love the fast service. I would place an order and receive it with a days not weeks and my package would not be damage. They handler it with loving care like it was theirs and was so friendly.. Wait till I get to the door and not leave it in lobby (senior building).. Great service.

They seem to do better with smaller packages in terms of care. I have gotten some very beaten up larger packages, particularly light, big packages. However their delivery times compared to other shippers is generally better. Lots of times next day service from a state or two away.

I found out USPS is CHEAPER on SHIPPING THINGS... They DON'T THROW your ITEMS around like UPS SOMETIMES does. I appreciate their HELP although they are closed at times when UPS is open, only drawback, other than that, they are who I chose to use.

UPS processed a package I needed shipped overnight. The clerk assured me I could ship it for less and it would get there. She processed it then tossed it on their conveyor belt. She gave me my receipt. Found out in just a few days package never arrived. UPS lost my package with a check in it. I called UPS and they issued a “stop” on it. They lost my package, but required ME to go through the ordeal of opening the case on it! What a riot!! I had my receipt showing they had taken initial possession of that now lost parcel. So I write/ship another check only to find a few days later that UPS found the original package, ignored the “stop” they placed on the original package, delivered it and the second check got cashed. NEVER again UPS!!!! NEVER!!!

This company can sometimes be the best and at other times be the worst. The drivers are not good readers at all. They deliver your packages everywhere but to your home. Even with your address on it printed in bold letters. I've lost so many packages. Then when you call they act like you are harassing them. Very rude.

I have been using UPS for years. They pick up packages at my work, on a regular basis. The drivers are always courteous and friendly. I also go to the brick and mortar stores. They will pack and ship my packages for a reasonable price. The services they provide are limitless, truly a blessing in disguise.

Out of all of the shipping companies operating in the U.S, UPS continues to rank among the best in the business. Their delivery times are almost always accurate, the price is reasonable considering their quality of service. Other shipping companies aren't at all reliable in terms of the shipment arriving when it is scheduled to. Tracking is easy with UPS, as well. It's so easy to get updated arrival times via email or text message. More than anything, it is good to know that UPS treats its employees well. It shows, as UPS delivery drivers are always kind, courteous, and conscientious about their jobs and the customers that they serve. Overall, a solid A for UPS.

We live in 78064 zip code. UPS was used a lot this past holiday season, whether we shipped or received We get pics of where pkgs. were placed and notification super quick. Only one pkg looked rough. (Shipper packaging) Everything was timely.

UPS services me perfectly. Never late. The drivers are very pleasant Folks. It is my number 1 shipper and delivery Not just my opinion, but the truth!!!!

I have always had a great experience whether shopping or receiving with UPS. If at all possible I try to use UPS over the competition. Competition that has let me down on numerous occasions! I have had a lot of trouble with FedEx.

UPS has always promptly deliver my packages when they are scheduled to be here. I have never had any problem. I would be nice if they would ring the doorbell but that not major since I have a camera.

I have always appreciated being able to purchase shipping online, schedule a pick-up, and receive tracking information throughout transit. I also like the email alerts for when a package might be delayed, and when it was delivered.

I receive at least one package a day from UPS. These drivers work hard and they do a good job. Occasionally a package is damaged, but not the item that is packed. UPS does much better from a customer service standpoint than FedEx. FedEx will tell me something and not follow through. UPS hires responsible people and they won't tolerate slackers.

Reliable, on-time service with drivers who care about delivery. Packages are not damaged, the drivers wait to have the door opened and don’t just dump the package and run, even when no signature required. They do not make mistakes going to the wrong address.

Unlike other delivery service, all of the UPS Drivers are consistently professional, personable, accommodating and eager to please; even during the crazy holiday season. We go out of our way to utilize them.

UPS has delivered a lot of stuff and have never had a problem. Always with a smile on their face and some even have a good joke or two. I have had a lot of packages delivered over the years. One time it was so much stuff that they would come five days in a week and that lasted at least two months. As far as the drivers there is only one way to say it. They are all a big bunches of good people. Thank You.

UPS is efficient and has a reliable app to help customers track packages, see where the package is at anytime of the day and the time of delivery. Customers are able to give specific delivery instructions to ensure save delivery. This is ideal especially during holidays when packages are being stolen. If there is a customer concern, UPS is active with assistance to customers and keeping them satisfied.

UPS deliver even in many snow storms unlike FedEx. Driver almost always rings my doorbell to let me know that the package has arrived. Friendly and efficient. UPS is my first choice for package delivery.

Used them for years. Very professional. Never a problem they did not resolve. The driver that delivers to my neighborhood very professional and always have my items delivered on time. The BEST. I had a package delivered to the wrong home and the driver quickly realized his mistake and corrected it immediately.

No one knows what they are doing, no one is responsible for their actions. Paid next day mail. Told numerous things. This was prescribed medication. I also had the same problem the week before with a delivery from Gabila in NYC. Told different things about where they were, Gabila replaced them. Great company.

I think UPS is pricey. The Post Office is cheaper. However, I was very impressed with the speed my last order was delivered by UPS. I received my order in only 2 days, rivaling Amazon deliveries. I didn't expect to receive my order so soon.

Very good service, fast delivery and pick up service. I have always had the most kind, friendly and accommodating drivers as well as courteous and helpful employees in the store. Everyone always has a great smile.

I give UPS a ???? percent. So helpful when I was without a box or had no clue how to send it without breaking it. But ups got it done and on time. Will use ups in the near future again. It was a good experience.

Drivers typically don't listen to delivery instructions. I haven't had anything stolen yet but it may happen in the future. Also their text messages saying product has been delivered mostly come before the item has actually been delivered.

I think the best thing about UPS are the people who work for them. Everyone that I have ever encountered when I go into the store and when packages get delivered to my home has been great! I highly recommend them for your shipping and packaging needs! It is likely that if you order off of Amazon that you will end up receiving your package from UPS anyway.

UPS has been our go-to shipper. Their locations are convenient and their estimated times have been spot-on. Their prices are comparable to other shippers. We have used them for packaging, too and have been very please with the quality.

I've been satisfied with this service. It has been timely and courteous. I passed a truck on my bike and knew it was carrying an order that I had to sign for. The driver stopped and left me sign for it on the street.

UPS is always courteous, puts my packages in safe dry places, never had a problem with UPS like other delivery services. I have had issues with other drivers who leave packages outside or in the rain, and then I have to return. UPS follows direction like they're supposed to.

My UPS driver delivers my packages to my front porch, other drivers just drop it over the fence. He also will text me when he leaves a pkg and puts it in a place not easily seen from the street. I've had Fedex sit it in the middle of the top step which can easily be seen from the street, on a busy street.

Our parcels are left on the side of the road in the rain, on top of the bank of mailboxes, In the outbound mail compartment or just wherever the carrier feels like putting them. It's unclear whether they actually have a key to our mailbox which is in a bank of several and I have asked more than once. Things are delivered well after 7 pm so they are left out on the side of the road vulnerable to theft also.

The UPS drivers really have to scramble to get their jobs done therefore when I see them coming I always try to greet them and make their job a little bit easier. They don’t have a lot of time at each stop and the easier the client can make it for them that much easier it is for them to do their job in a timely manner. I have not had one that hasn’t thanked me for being helpful therefore I recommend UPS drivers.

I can not really complain, I just wish they would knock on the door or ring the doorbell. I will be sitting in the house and the package has been delivered. One time it was a Laptop and that could have been stolen.

We use UPS frequently with great results. If we have a pick up scheduled they come on time and things are delivered according to the provided tracking. We will continue to use UPS for our shipping needs.

Very efficient service and timely deliveries. Most of the time packages are safely delivered. It is a convenient service. I would say they competitive with other companies in their ability to provide good service.

Only company I trust most of the time, (Dave for the Bay Area) this company is polite and professional. When I need information or to change something UPS is the easiest to deal with save for their new policy where they want you to pay for details about your shipping, which is more in line with the other companies and annoying. Which is why I dropped that area to 3 stars.

I like the convenience of using my own mailbox when shipping stuff. The staff at the local post office is always very helpful as well. My postal carrier is right on time every day. However buying stamps can be a pain in the **.

Never missed receiving a package by UPS in the ten plus years I have lived at this address. UPS in my area is more timely and accurate with deliveries than their competitors and appear to be more professional. I dread it when I am informed a certain item will be shipped with the other door delivery carrier due to their history of misdeliveries.

I had to go to the UPS store and they made the return easy for me and they were helpful with the package that I needed to return. They seem to be helpful when you need to get help out from them for your packages.

Drivers are always friendly. Emails are always helpful when tracking packages and notifications are helpful. When not home delivery stickers are very helpful. Usually if you leave a note with directions they respond in a helpful manner.

I have never had any trouble with UPS. Their delivery is quick, within a day or two. When I need something delivered there is always a place nearby. The package I send is usually delivered on time and the package is always in good condition. The people are courteous and informative when I have questions. They come rain or shine. I have no complaints.

UPS is a first rate company. They deliver all parcels in a timely way, are respectful and courteous. They are a backbone company for the increasing online market shopping system. I find them to be a great company.

UPS was our only primary shipping choice. This Logistics company damaged items that were packed professionally, but as also stole items from our customers. How does two packages out for delivery become missing before arriving to the customers home. Also, a package two of two and only one shows up.

We never know what to expect with the mail delivery. Sometimes they stuff into our community mailbox even if it is too large. If it is large they put it in the lower box but don't put the key in your box. So we all check the big boxes for each other.