United Parcel Service - UPS Reviews

Unbeknownst to me, from the day of shipping 5/27 (Wichita, KS) to the day of delivery in Tuscon, AZ, on 6/1, the receiver had moved. The package got to Tuscon, AZ on the sixth day. From there on they tried to deliver it 3x to the same un-deliverable address! Are they stupid?! If UPS can see the business moved, why go back 2 more times? I'm sure the business owner left his new address on the door! UPS TRIES absolutely NOTHING to find the receiver, who moved inside the same zip-code! I contacted the UPS agent who packed and shipped my 3 pound item for $53.97. He says there is nothing he can do and "You are lucky they haven't sent it back yet".

I've been tracking my package since Saturday 6/6 it is now the 11th and I work 7p-7a at a hospital so coming home and not sleeping trying to wait for it is very annoying. You can follow the truck that has your package on their website and watch it with the GPS. They are very unorganized and keep passing my house going back and forth as if they had no route to follow. They must be grabbing a package behind them on the truck then googling the address and then going to it. I've also found the truck sitting in 1 spot for 2.5 hours then moving again. Must be one hell of a lunch break. Unfortunately I have to give them 1 star even though they deserve a 0. I have to sign for it so I am forced to wait since their online sign for a package is not working.

I paid $40 to have an emergency medical disc delivered to a hospital in the same state the next day. UPS lost it. The disc has still not been delivered and it is 6 days later! Now they say they are not responsible because their money back guarantee is not valid due to COVID. My sister was rushed to hospital because the hospital did not get that disc. UPS store did not care at all. **

Horrendous service with horrible customer support. I dropped my package in a UPS dropbox in Austin, the package had very valuable, time-sensitive lab-test materials that took 2 days to prepare. I kept tracking it everyday, no updates on the system. I called UPS and after staying on hold forever, I was told that I should file a claim if the package is still not showing up after 10 days. 10 days later, I called and it was a freaking waste of around 2hrs over the phone. One person connected me to another 4 or 5 times, each separated by a lovely 20-25mins of hold time. At the end, I'm told that I cannot file an investigation or a claim because the "return label was created over 60 days ago" and they cannot confirm that I dropped the package. Total bull and circular arguments, of course they can't confirm that I dropped it.. That's why it's lost. And why does it matter when the return label was created.

I ordered a dress from Macy's for my mom's funeral. I ordered it 4 weeks before her death. The first package was delivered to the wrong address. The second reordered dress was on the truck two days before the funeral and was on my street. But got a text they could not deliver due to severe weather on a dry day. I tracked it from my street to Kansas. Then the next day expected delivery we stopped the truck the driver said that he had it on the truck but couldn't get to it. But he had a delivery of 11 packages and would make sure he got it to me that day on Saturday. No delivery on Sunday. Mom's funeral was Monday at 1pm, the package was delivered at 5:21 pm. I will go out of my way to not use UPS again.!!!

I am a UPS Choice customer; I put in a request for a delivery hold on my packages because I was going to be out of town for a week. I was charged a fee for holding a delivery yet my package was delivered to my front door anyway. I am still out of town so a package will be sitting on my front porch until I return. I called UPS to request a refund on the charge since they did not actually provide me with the service I had requested. I was routed through 3 different departments and spent over 40 minutes on the phone in order to get a $5 credit. I would like to say this is unusual but I have never had a good experience when I have had to call customer service, which is unfortunately a somewhat frequent occurrence. I will never use them to ship anything but cannot control what others use to ship items to me. A frustrating experience, as usual. If it was an option to give zero stars, I would.

So I ordered some sneakers from Finish Line, and I had a date for delivery on the 3rd. Today is the 8th and no updates, or anything, nothing just here waiting. This is not even the first time. UPS sucks. I tried to get customer service over 20 times yet the machine is saying there is no employees to take my call and then hangs up. The absolute worst.

Most frustrating experience ever dealing with this company. I received 3 separate out for delivery notifications for my package over a week and a half only to never receive it. Called to figure out what’s going on and was fed a line about 1-4 day delays. Demanded to speak to management as it had already been 10 days. They couldn’t even locate my package. She says she will get back to me, she did... 6 days later only to tell me that it’s now in my city but won’t be processed for another week. My package will be a month late by this point... if it ever even gets here. They were sure to charge me duty on my package weeks ago yet can’t be bothered to actually deliver it. Their staff is so condescending to deal with as well. Every other delivery company is managing to get packages delivered in a timely fashion. A month late is not ok.

In my neighborhood near Oakland, CA, UPS has developed a reputation for delivery hijinx. For a number of years, I have been receiving packages and delivery notifications via UPS and most times (90%) I receive an email notification that the package was delivered and signed for. While the package was simply left on the porch while I was at home (I work from home), there was no ringing of the doorbell, and certainly there was no signature. Where I come from, the email telling me that the package was signed for is considered a blatant lie.

The delivery driver and I had a miscommunication regarding his delivery. He is a difficult person to speak with. He is rude and condescending. Today, I received a notice that my package was delivered; however, I have not received a package. I tried to call UPS but you can't speak with a person. Even the 'chat' is run by a computer with a bunch of generated answers. I may have to receive some packages via UPS, but if I am able to choose, it surely will NOT be UPS.

I got a text message alert saying my package was delivered and left on my front door, after an hour, I went home to check all sides of the house but wasn’t there, customer service took forever to call.

It seems that 9 out of 10 packages that go through the UPS Las Vegas sorting center gets misrouted to my location. Not just packages to me or my business but to most of those in our area. Unable to get an answer as to why but it is really frustrating when you are expecting a package on Friday and it is misrouted on Thursday and you don't get it till Monday or Tuesday the following week. Where we live we depend on UPS for most of our shipping as we have a center locally and they are very good about handling our shipments. If UPS would look at the history of this issue they could see the issue we are struggling with. I don't normally complain but this really needs to be addressed. This has been going on for several years. This is not a shipper or end user problem. If someone could shed some light on this, that would be wonderful.

If you are shipping something fragile, don't use UPS. My mother passed away recently and I needed to ship some very old glass items from pa to FL. There was a total of 4 boxes all the same size, approximately 10x10x18. The items were all individually wrapped in bubble wrap. They were also taped securely. I affixed bright orange stickers stating fragile, handle with care on all sides of the boxes. When the boxes arrived in Florida they looked like they had been thrown around without any concern for the contents. All four boxes were damaged. We lost 2/3 of the contents of the boxes due to breakage. We lost irreplaceable memories of my mother due to outright negligence. I can't even begin to tell you the sorrow this company has caused us. So if you plan on shipping something fragile stay far away from UPS.

I paid about $100 to send documents from the US to France in express. Mailed on a Tuesday morning, delivery promised for Thursday by 9pm local time, 2 days later. The documents arrive in France on Thursday early morning. So all is good right? Nope. No delivery on Thursday. Still nothing on Friday. I call the triage center in France, wait 30mn until I can talk to a human being, and I'm told the delivery *may* happen on Tuesday next week. 5 days delay for an express delivery! Complete rip-off. I will never use UPS again. Completely unreliable.

Been ordering 2 stuff from Apple website. One came on time with FedEx within 3 days, as planned on the tracking. The other one has been sent via UPS, and it’s now 10 days without a single hope of it moving from the warehouse. It keeps getting scanned every morning « parcel moving to destination » but I really feel like it means « parcel on a treadmill at the warehouse, currently moving but not moving in the same time » LOL. Customer service inexistent, no answers. Kinda frustrating since the parcel is something like 9 km from home.

UPS is full of bs. They haven't delivered my package and it was supposed to be on the 23nd and it still hasn't come in yet, they kept telling me it's coming in today and then it doesn't, wtf. I'm sick of this crap.

TERRIBLE service! UPS agent who answered my call today was rude, loud and disrespectful. TBH I'm she either did not receive any training or it might have been her last day on the job! When I noticed she cannot help me, I asked her if she could transfer my call to another agent, but she simply said "THANK YOU, BYE". I called back, to speak with another agent, but I was asked to hold the line and I have been on hold for the past 60+ min. :) This is world class service UPS! This is why I have always been using FedEx over UPS.

Three times now I have been provided with a delivery date, it gets changed to the day prior, then not delivered. Tracking keeps telling me it’s on its way. I find this very frustrating. If you are going to promise an earlier delivery date, then do good on your promise, or don’t promise at all. I am the receiver not the shipper, and have had superior service with all other companies who ship.

I have tried getting through to an actual agent for over 40 minutes today after the automated service ended the call. When you are required to input the tracking number for everything customer service related and the system gives you an update it ends the call. The problem is the update, the package was due in a few days ago by their own tracking information. Getting an agent on the phone to explain why it shows a delivery date of days already passed is near impossible. The phone service they use is as terrible as their service. This is the 3rd delivery in a row with the same issues. They show tracking information for a Friday and then Tuesday say it's in transit....USPS is better organized and responsive than UPS. I dropped UPS from my delivery options at my store but unfortunately other businesses still use them. Terrible terrible service.

I have an envelope that needed to be in my brother's hands the next day. UPS gladly took $41.00 to do this with the assurance of the counterman that “it will be there tomorrow “. That was Thursday morning at 10:00. It is now Sunday afternoon at 3:40 and it still shows in-transit. Called customer service and got an automated response that there was not an actual breathing person I can talk to. I could have walked it there by now! Since the US Postal service has sucked forever it looks like FedEx is the only choice. $41.00 for what? Never again.

They lost/have not delivered FOUR of my packages! The tracking doesn't update. All four packages (separate orders) have been sitting in my home city for over a week with no movement. The website won't let me file a claim. I had to contact the merchants and request refunds. Unbelievable.

To give them one star is too much. My package cleared customs and was supposed to be delivered by the end of the day yesterday. Now maybe the 25th. How is this convenient. The last parcel I returned for the same reason. Avoid at all cost.

Made a purchase from Ebay. Cost of the item was over $450. Waited a long time, then finally got a notice that the package had been delivered. Only problem was, we didn't see a UPS truck on our street the day it supposedly got "delivered." We made a claim to UPS. They didn't do a thing and then closed the investigation. Even after we put in the claim that the driver put "met customer man" as his proof of delivery. C'mon, at least talk to the driver! We called customer service, which is in India. All we could get from them was "sorry, the investigation has been closed." We asked for an American contact and they hung up on us. This is not a missing package from our porch. Our trail stops at the driver.

I ordered an item thru Costco.ca on May 3 which was processed on May 5 and processed at Lachine QC on May 6. It reached Windsor ON on May 8 ,5:53 am. Tracking number showed it will be delivered by 13th due to Pandemic situation though it was showing in transit. After May 13 every day it was showing in transit. Called customer service twice so I can pick it from their store but they refused because of situation. Today it's still showing in transit and talking to customer service is not helping. Every time you call, you wait for 50 mins to be attended. It's so frustrating I don't want to give even 1 star. Item is in Windsor and sitting in their store for last two weeks. Hopeless service..

I had a very important parcel needed for my schooling. My shipment was to arrive on May 15th, however, the delivery date got switched to May 19th. I did not mind the delay due to the pandemic we are facing. However, I waited all day on May 19th and there was still no delivery. My status now says "Please check back for scheduled delivery." I desperately need my parcel to continue with my online classes. Online classes are difficult as is, and UPS's lack of communication and delay really does not help.

My package was sent from CA on 5/14, arrived in OKC 5/16 to be delivered on 5/18. They “sorted incorrectly” and my package got shipped to Phoenix AZ and today is still in Albuquerque NM and will not arrive back to OK till tomorrow so having and paying extra to have for Memorial Day weekend was a WASTE OF TIME AND MONEY!! Can’t contact a human! UPS you are absolutely HORRIBLE!!

I had 2 sets of orders due on May 15, 2020. 1 was books from the UBC Bookstore which had been shipped on May 11th. I waited expecting the books to arrive by May 15th. I called to confirm the delivery for May 15th as that was what was indicated on the tracking tool. I was on hold for over an hour before someone answered. They said I would receive a call by noon to get an update which I never did but the status of my order was updated to "Delayed due to unforeseen circumstances" and a new deliver date was provided for May 19th. If I hadn't called they likely wouldn't have changed the delivery status and I really needed the books for a course I had already started that week.

They changed delivery dates 3 times without any notification. No UPS for me ever again. All their complaint numbers seem to be not working, got an email which doesn’t exist, a big thumbs down ups. Others are much much better.

I received an email that was to receive a delivery on a Monday. I followed truck delivery on the app that link that was sent to me up until very end of day as it drove all around my home and then past it. I then received an email that delivered was rescheduled for the next day so I did the same thing and waited and followed delivery truck on app. Same thing has now happened five days/times in a row and now it is the following Monday.

I usually don't do any review but UPS has been awful with the delivery/tracking system/communication (the ability to actual talk to someone) with not one but three of my recent purchases. Tracking shows into a town close by to my town back to the town close back to my town and then it just shows in transit for several days (Two of the three packages still have not been delivered). All three package deliveries were the same. Tried calling... They want you to use the virtual assistant... What a joke that is, never got to a real person. It always told me they were unavailable. This is an unacceptable way to do business even with everything going on (which is what they blame it on) it is called bad business. I have also used USPS for two deliveries and they were both on time. Oh and I shipped one of the packages next day.. Doesn't matter how bad they are at delivering your package, no refunds.. They again blame it on the virus.

Do not EVER use UPS if you can possibly avoid it. I wish companies like Amazon would allow you to choose your shipping method. I would pay extra for all of my packages to be sent via FedEx. Had a birthday present that I paid $90 to have delivered on a Saturday. It flew into Denver and then SAT AT THE DISTRIBUTION CENTER until Monday, at which point the Italian beef sandwiches were spoiled. I offered to pick it up myself but apparently they don't "unload the trucks when they arrive". I was also told they don't unload the planes right away, and that even when the package is unloaded off the plane it doesn't leave the airport right away. Not sure how that system of delays works for them, but whatever. Ruined birthday.

Shipping packages is their ENTIRE business. Day in, day out. That being said, it boggles my mind that even with the REST OF THE ADDRESS CORRECT, UPS couldn't deliver my package to the correct address because of the fact that I typed "APR" instead of "APT". Literally every other part of the address was correct and they shipped it to the WRONG CITY!!! My package was a 2-day ship, and now I'm being told that because of ONE LETTER, my package will now take 9 DAYS. Completely incompetent. I understand that I typed ONE wrong letter, but that doesn't explain how my package was shipped to an entirely DIFFERENT CITY!! Makes no sense. Definitely will not be using UPS, if I have a choice in the matter.

DO NOT ever buy Insurance protection with UPS Store as you are wasting your money because they will make you jump through hoops such as send them 10-15+ pictures, then ask you to adjust each one to under 50MB or something super small...who has a camera that old let alone want to resize every single picture. Wouldn't UPS want the biggest and best pictures? No, they want to make it as difficult and painstaking as possible. Fact - UPS Stores ARE NOT a part of UPS and are franchises like Subway or other companies that build layers of protection for themselves so if you ever have a REAL issue with them, they can put blame on the "UPS FRANCHISE STORE."

It said out for delivery yesterday and today and have not been delivered yet. Looks like it’s just going around in circles. Back to the hub and out for delivery and back at the hub. I have been having bad experience with UPS lately. 2 late delivery and now this is the third late delivery or maybe it will never be delivered because it’s going in circles. Choose other delivery service if possible. Too many bad experience with UPS.

I was so disappointed! UPS keep delay my package since last week! 4 days straight, on tracking website said delivery by today 9pm but when I wait to 8～9pm in become in transit. And next day show it delivery today by 9pm again! Even I call their customer service, they said guarantee deliver by end of day=completed **! Worse service, worse...

UPS just delivered a package to my home...instead of bringing my package to my front porch the driver left my package at the bottom of my steps on the pavement. This was a very expensive purchase that was just dumped in front of my home like trash. If my neighbor hadn't been outside and knocked on my door the package would have been left outside or stolen, as it was almost 7:30 p.m. when delivery was made. UPS needs to train their delivery staff on common courtesy.

I paid for 2 day shipping, my package has been at the hub 15 minutes from my house for 2+ days now. It was on a truck scheduled for delivery on the 2nd day of the 2 day shipping and it never arrived. On the 3rd day it said it was "in transit" at the same hub. I called UPS 2 times, both they said it was going to be delivered that day, the third day, and the second time I called they took my name and number and said the dispatch would call me within the hour. I never received a call from UPS and my package was not delivered and now my package has not date for delivery. If you can avoid UPS like you do COVID, go DHL, FEDEX or even USPS.

Tracking says package was delivered and signed for however no one was home to receive package. Spoke to neighbors and they did not sign for my package. Signed up for updates prior to the package being delivered in order to have an idea when it would arrive. I received no updates. Tried customer service and I cannot speak to a human being. Also tried to email and received a message that I may not receive an email till Monday. Tried to file a claim but cannot for at least 24 hours. So my package is gone and I have no recourse at this time. Unfortunately it was a gift that I paid extra for expedited shipping.

I have not had a good experience ever when using UPS. When receiving packages everyone of them has been several days to even weeks late. Also I've had problems with them losing my packages. If you have any problems good luck tracking down someone to speak to because that's doesn't happen. And the time it take to file a claim is really ridiculous. I will never personally use them except when I have no choice but to because I'm receiving something from another sender and that's who they use. I'm very disappointed to how this business is ran. It needs a lot of work done before it will ever get my respect.

When my package was delivered the package was ripped open. The UPS label was ripped and all re-taped. The contents were gone, stolen from a UPS employee. UPS does have thieves working for them. Do not use UPS. I do not recommend if you want items actually be delivered.

My package was scheduled for delivery on the 1st. At 10 pm that night, UPS decided to not deliver the package. (Due circumstances out of their control. "We will notify you as soon as we know when we can get it to you.") 3 days later and I am notified that it will arrive today. I track the truck to see if it is in my neighborhood... It has been within a mile of the destination for 4 hours. Driving from one side of town to the other skipping me in the middle.

Worst experience. I would like to tell you my bad experience on 5/1/20. Physician order for a specimen for company that had to go out that day. I called on 5/1/20 at 3:20pm. Spoke with a gentlemen from UPS about pickup on this specimen. He knew right away that the lab and company that this specimen had to go out today. He gave me the times between 3:30pm-5:00pm. About 4:07 pm a young lady from UPS said there would be no way the driver would be there at 5pm. So she said the driver would come after 5pm and would I be around. I replied yes. So I waited with no call or driver coming. I called back being worried that this lab could not sit.

UPS was to deliver 24 light fixtures, they destroyed 8 and were 4 days late on the 16 they did deliver and those 16 looked like they had been through a war zone. Their customer service is non existent. I didn't get a phone call, didn't get an apology, wouldn't let me speak to a manager and told me it would take too long for me to speak to a supervisor. I didn't get any help whatsoever. They basically told me that it was my problem and they were not going to do anything more. AVOID UPS if you have an option.

We have ordered a package from seller in February. UPS not only delayed the shipping, they also never called or informed us they were downstairs (we live in apartment building). The worse thing is they closed their only pick up depot and wouldn’t drop the package off access point. After multiple requests and them confirming they will drop it off at the access point, 2 weeks later we find out the package is back in ON with the seller and we have to go through the whole process again!!! COVID or not they are absolutely the worst delivery service out there.

I would give them a lower rating but their drivers are the best of all of them! Just the same I have not met a Canadian that does not literally loathe them! Especially if they order a lot from the US like I do. I had a potential court case with them once after they changed the invoice for a tool I had bought on eBay for $30 to $500 then wanted a hundred and twenty or so in fees. The seller sent me the another copy of the original shipping receipt showing what he had written when he left the place. That was another long winded nightmare to get my package released and duties paid on the 30 dollars I had paid instead of the $500 they made up. Most though would just pay the fee because they are in a hurry and I am sure they know that. I was too but since it was criminal, just on principle I had to fight it. About a week if I remember to get that straightened out.

Worst service ever, I tracked the package. It was supposed to be delivered on Saturday, it never came, waited on Monday, saw the driver up the block, waved him down, he said he will check, he said that package was not on the truck, he said it could be anywhere in the truck, he said he had so many deliveries his truck looked as is he just left the warehouse, none of which was my problem, just needed my package, I called UPS customer service, they said it was lost, how was I supposed to know that it was lost, thanks for nothing.

UPS is the worst delivery company. They never deliver on time. Deliveries are late for days. Customer service is the worst. They have no clue where the packages are. I will never again order from a company that uses UPS for delivery!

IMO, UPS is scamming their customers into paying for services they cannot provide. What I don't understand about UPS, is that while they claim they cannot offer and service guarantees (Suspension of Service Guarantee, per their website notice), they are still charging for a variety of services: Standard, Expedited, Express, etc. None of that matters, as they are unable to provide delivery times or tracking information.

Address was suppose to be 8522 but was put as 5822. UPS allowed shipping anyways. So on 4/17 was the initial package was picked up but wasn't until 4/22 that UPS realized the package couldn't be shipped. Rather than try and rectify the issue by calling the company UPS is now returning the package.

We have imported certain stuff from China through UPS and paid the agreed freight to them in advance. When they picked up all the good in China then asked us Express freight to pay which we did. Now it's been more than 10 days there is no whereabouts of our shipments even paid higher freight. Some of stuff they brought in Canada but asking more $ 7000, more shocking they want us to pay this to 3rd party on their behalf. There is Customer Support Service available. Neither they are delivering nor allowing us to pick our stuff from their warehouses. They are just blackmailers and please advise any legal remedy against them, our approx 400K is lying at stake with them. Regards,

I paid to have 2 packages shipped from Vermont to Quebec 4 days. They charged me $142 CDN import charges without even notifying me, (if I didn't track the packages, I would have never known) and even after that, it took an EXTRA 4 days to receive them, totaling 8. Every time I would consult their web site, "out for delivery" then "unknown information" then out again. They have been taking my stuff for drives in town for 4 days. To top it off, TRY and call them to get through. Good luck. Fed-Ex, Purolator, DHL, I never had any issues like this with them. UPS, NEVER AGAIN!

With six people locked in a house, we watched the front door for a UPS delivery. One came. It was a cutting board recently ordered. A webcam was also ordered. Tracking said it was delivered at the same time as the Cutting Board. It was not. Ebay closed the case because "tracking" said it was delivered. UPS "Customer Service" resources both phone and web redirect you to the same ID Tracking number to tell you it was delivered. The recording also said because of the Pandemic - Lost Package support (telephone support) is not available right now. Too bad so sad.

UPS 2 business day service is complete garbage. Don't use it. Don't choose it. This is the (n)th time they have screwed me not delivering as promised on 2nd business day. USPS priority mail would have been here faster for a fraction of the cost. What's worse is their tracking says it's on the truck to be delivered, but it never happens. So you wait and wait and nothing. Customer service is worse than garbage. You get the runaround by the multitude of virtual answering machines that don't do anything to resolve the issue. I will be avoiding using UPS for any deliveries going forward.

I packed 2 shipping boxes from NY to MI. The boxes contained a variety of items: clothing, small decorative pieces, shoes, books, etc. Both boxes were packed using bubble wrap, packing materials, etc. Smaller items were placed in cardboard boxes and places in between other items. Boxes were taken to a UPS shipping store to be taped and shipped. Boxes were dropped off on a Saturday and the tracking # indicated delivery to a residential address on Wed, Thur the latest. Wed came and no box arrived. Tracking # provided no information so I contacted the store in NY where they were shipped from. I was told there was no shipping information and call back on Friday which I did. I was told that 1 box was shipped but the second box was still at the store. Not sure why both boxes were not shipped together since I paid for 2 boxes to be shipped to the same address.

Not my first bad experience with UPS. Disappointing to say the least. The fees were paid by me days back over the phone. My package is still sitting at some security waiting to be cleared. If I had a choice to never use UPS, I would take that route. This is not how you build a reputation folks. You need to sort your crap out at the highest levels. I will be dealing with and recommending only FEDEX to anyone I know that needs shipping services.

During this challenging time when so many companies will struggle to survive, UPS is booming. We should all be so fortune and yet they are still going for a money grab..shame on them! I can understand if they are overwhelmed and need us to be more patient. However, why are they still offering premium service and charging premium fees if they can’t deliver. My package has been on their truck, out for delivery 3 times and still not delivered. They claim on their Covid 19 information page to allow an extra day on express packages if in Alberta or Atlantic Canada. I am in Montreal and maybe 20 km from their depot. I shop a lot online and will no longer buy from companies that insist on using UPS in Canada.

I ordered 2 packages for the quarantine to make life easier and one was with DHL the other with UPS. The one with DHL was a huge package coming from Northern Germany and UPS had to deliver 2 small items from the Czech Republic. Both of them were coming to Austria. DHL delivered in 4 days. I'm still waiting on UPS which took 3 days to get to an hour and a half from me and then was held for 4 days in Innsbruck. I decided to give them a call and they were very helpful and said my package will be there tomorrow, boy was I wrong I checked the scheduled delivery date and they changed it to the 15th of April (it is now the 7th) due to the virus, which has not affected other postal services in the slightest. They will be getting another call from me in the morning because their service is well and truly APPALLING...

I called in and scheduled a package pickup at my residence. I was told by the agent that the driver would bring a label that would be filled out and attached to the package. The driver arrived and would not take the package because it did not have a label. I told him I was told that he would provide one for me to fill out. Driver told me that they do not supply any labels and they do not accept anything handwritten. (The package needed to be at its arrival location next day.) I immediately contacted UPS by phone. I was told sorry, but it was too late to be picked up for next day delivery. The pickup was scheduled for the previous day and that the driver would have a label. For the second time I repeated what the driver had told me about a label. She said she would make sure the driver had a label for me.

I frequently order products from businesses located in the USA and these businesses frequently use UPS for delivery. I am used to paying a combination of import duties and brokerage fees amounting to about $12 to $24. The last package I received came without paperwork and without signature request. After I had taken it into receipt, a brokerage fee of $78 was demanded. Because the package was already in my possession I could not request to broker it myself. I would have been content to continue paying a reasonable brokerage fee, never would have questioned it, but $78 is ridiculous!

I can not understand how a company that used to offer great customer service can go to a company that couldn't care less about their customers. Drivers used to care but not anymore, they are on a don't give a crap binge. Hire some damn agents to answer your phones. On hold now and it's been 25 minutes and not even a "we care about your business" message. Just really an awful company.

I received notification that two packages had been delivered and signed for, when in fact no UPS truck ever came to my house. I tried calling UPS to locate my lost packages, and had to endure 10 minutes of robot answers before I was put on wait to talk to a real live person. Well that was exactly 52 minutes ago, and I am still waiting.

UPS driver delivered my package to wrong address. UPS RUDE customer service agent informed me the seller made the mistake with the zip code and I would have to go get the box myself. They didn’t even offer to contact the seller for verification.

I dropped off my package earlier than usual normal hours, and Hemal was very kind accepting doing my job. It was a very nice experience I had even though the situation is really tough regarding corona virus outbreak.

UPS has been a horrible experience and I would use FedEx moving forward. They broke plates and when we reported with claims, was that a horrible experience online with no compatibility with out of date software that does not support size of photos to even upload. The customer service fell on deaf ears and cancelled the claim in the portal before even responding. 3 phone calls repeating myself every time, they waste your time and have no customer service follow through. I would recommend staying clear of shipping anything with value. Do not expect corporate to support their local stores.

Horrible. Ordered a product on Thursday 3-5. Paid for One day delivery. Did not receive until well in fact I still haven’t received as of Monday 3-9. Not only upset that I didn’t get the one day delivery because I needed the product let’s not forget that I paid pretty good Price for the product to be here in one day. If you can’t deliver a product don’t offer it. I believe I should be get A refund on shipping cost.

Changed delivery to an access point on two packages. Tracking shows the items delivered on 03/04, which is when I was notified of delivery. But the packages were sent back on 03/06, before I was able to get in to pick them up. They are supposed to be held for 7 days!!! Called customer support; the agent smart-mouthed and openly disrespectful, and tried to make it seem like it was my fault, because I just didn't understand how what the tracking was saying. I asked for a supervisor, waited 15 minutes, and then got cut off. Turns out it was 6:02 EST, and Customer Support was closed. Agent made no attempt to call me back. Terrible service from an awful CS agent...

I would like to make a complaint regarding UPS account executive ** Edwin. I spoke with Edwin today on March 5th, 2020 and I asked him about the status of the disputed additional handling charges from October, November and December 2019 invoices. Edwin said he no longer had those invoices available and that he doesn't remember any disputed charges. Edwin called me in January asking me to pay $10,000 towards my invoice in which I immediately paid. He said that by the February invoice the 'disputed' additional handling charges will be removed from all 3 months of the invoices. Edwin forgot about our conversation. My regional account manager Carlos ** was aware that Edwin was handling this. Edwin completely forgot about these charges, and acted as if there was no issues at all, and just said my account was payable.

I had an envelope that needed to be sent to my son overnight. He is stationed at a military base in North Carolina. UPS posted on the tracking website that they needed the recipient's phone number to deliver the envelope to him. I called to give them his number. I was told that he was no longer at the address listed. I told them that he was indeed still at the military base. Then I was told that the military base had moved. I informed them that the military base had been in the same location for 78 years and houses nearly 45,000 people so I didn't think that was accurate. I requested (actually demanded) a supervisor. After quite the wait, the supervisor informed me that they don't deliver to military bases. This I know is an outright lie.

Efficient. Reasonably priced. Most of the items I order are delivered by UPS. The deliveries arrive when expected most of the time. However, when they're late, most of the time I just cancel the order.

Always come at or before stated arrival. Every so often they do make address delivery mistakes. Couple weeks ago, received my neighbor's package. Luckily, it was me, who is honest, called my neighbor to let them know.

Unbelievable accuracy in time of delivery. 7 days a week morning, thru 8 pm. Items purchased and shipped UPS always arrive on the day and in the timeframe they promise. They notify you on the day the item shipped and you can follow its trip on their tracking platform. Drivers are friendly and helpful on delivery when you are home and careful where the items are left when not at home.

My neighbors and I have received incorrect mail for months. It isn’t just the next door neighbor’s mail, it’s down the street wrong side of the street (odd vs. even house numbers). I have called the local post office but this has continued to be an issue. If I order a package I am not sure if I will even receive it as I have not in the past.

I order a ton of stuff from Amazon. Usually the large heavy stuff the ships UPS it seems. It always arrives intact and on time. I ship everything I send out via UPS. It is easy and they always get it done right for me.

They have never lost a package and that tells you a lot about this company, I used it almost everyday for the last 20 years, always on time, very reliable. I really recommended. Very satisfied. I will continue doing business with them.

UPS seems to have fast shipping at a low cost. My only issue has been with some delivery drivers who don't care about my package. The majority of the time, however, the driver treats the package fine.

I have been very pleased with their service. Their employees are dependable and nice. I would recommend them to others. Prompt service. Always can never complain. I just wish the pricing was lower. Sometimes not affordable.

I feel like UPS really cares about getting you what you need when you need it and will go to the extreme for their customers. Their determination to get your package to you on time really make a difference to the consumer!

UPS has the ability to move untold amount of packages yet remain very helpful, nicely dressed, and exquisite manners even on a more local level. This means GREAT drivers, as they are the face of a great company. Well done, UPS.

I have an amazing mail carrier who will deliver parcels to the correct door even if it has the incorrect unit number. Only work with the people. The customer service number is an answering machine and no one follows up. It is a waste if time.

More reliable and cheaper than commercial firms and employs vets. I'm a happy customer. I go there several times a week to mail books sold on Amazon or presents to relatives or various manuscripts or books to employer and I have never been let down.

In general, UPS is on time and efficient. Most of the drivers ring the bell or knock on the door to let you know a package has arrived. My only gripe is with cost. It's very expensive to ship anything bigger than a small package. However, when buying a product, if UPS shipping is available, especially if it's free shipping. I always go with UPS.

I work in shipping and receiving dept. For a major hospital chain in NJ. UPS provides the best service. And has always been here before any other driver. Always polite. Cares about packages and will bring any discrepancy to my attention before signing.

Shipping time is normally very fast. Packages arrive in very good shape with no damage to contents or package itself, but normally very dusty as they run with truck doors open. Drivers are courteous but always in a hurry.

UPS is fantastic. They get things to the destination on time. Nothing broken like The USA postal service. I send a lot to my grandchildren and packages never get lost and usually arrive earlier than expected. I send a lot and when I walk into my nearby UPS people greet me and immediately help me. If it’s a return to Amazon they always try to find ways to send my package and even help me download the app and return stuff I need. I hand my cellphone to them and they do everything needed to help me send my package.

Good quality shipping company. They are a bit pricey when having to ship small packages. With that said, I would still rather choose this company over the other choices of USPS, FedEx, DHL, or Shipito.

Delivery service is excellent. The drivers are always friendly and even give treats to my German Shepherd. Shipping is a bit on the high side for me, as I usually send things with return authorized labels. I love the convenience of having packages picked up at my home, as I live in the mountains and far from a shipping store.

My experience with UPS is based on their care of my packages and their always on-time services. There are times when I put a package or envelope out late in the day and they are always available to come by and pick it up and they deliver usually earlier than predicted. I won't utilize any other shipping company.

UPS delivers on time 99% of the time and have gone above and beyond with deliveries for. Drivers have called to get my garage code since I wasn’t home. I think they are a great company with great employees!

I've been using UPS at my jobs since the early eighties. Really impressed with their performance over the years. Considering the explosion of Amazon delivery vehicles, I hope UPS sticks around for many more years.

I really appreciate This company couriers, The heat, Cold Rain, fog Yet its⏳ timing now is far better, they're traveling????️ ☝️Deserve cool air and heat And a raise????, I had the opportunity to speak with One driver, the safest part of this Job was knowledge,

I live back in the pines on a gravel road where most dare not to venture but our UPS people always make it up, deliver on time and take great care of our packages. Rarely if ever do we receive a damaged package and they are placed well on our doorstep out of bad weather as best as possible.

Had to receive some legal documents that were time sensitive and non-foldable. The UPS service not only delivered my package with time to spare, the documents were in impeccable shape. Great job! I would recommend UPS to anyone.

I shipped a heavy-duty tough item from Las Vegas to NY. It was obviously backed over by a truck or forklift... Nothing else could have damaged this to any extent. Because I shipped it from a UPS store...which I now know is a franchise...UPS refused to pay for the damage despite photo documentation showing that damage would have occurred even if crated.

I love getting the text alerts! Allows me to be away from home but know when I can expect my delivery so as to have a neighbor grab my delivery or I can run home to get it. I also love the convenience of their many locations!

Reliable source and much more aware than Fed Ex and USPS. Stores are perfect for customers; personnel in touch and quick to serve as well as cordial...my store is in Sandy, Utah. Fax service is spot-on, quick and easy.

UPS is always friendly. Also delivers on time and boxes are in good shape. When shipping they give me no trouble and the workers always seem happy! The prices are cheap and always an easy process to get something shipped.

UPS is a great shipping company. They show care & diligence when shipping & delivering packages. I've never had a problem with UPS being late; there have been several times packages have arrived a day early! The drivers are courteous & friendly. Their prices are relatively low, however I have compared on a few occasions with USPS & USPS was a lot cheaper. Overall, I can't complain though. I would recommend using UPS to anyone.

I think UPS is so dependable and professional. They are very reputable and the drivers are very courteous. I would highly recommend them. They have been in business for a very long time. I hope they keep it up!

Sometimes it's hard for me to get out and shop so I do a lot of online shopping. Most packages come by UPS. The ones that do come fast and are always in good condition. I've had stuff come by other companies and the packages are broken and I've even had one stuffed into my mailbox so much I could not get it out and had to leave a note to have them remove it. Needless to say it was crushed.

I have never had any problems with UPS. My packages always arrive on time and in great condition. When I need to send a package or return an item, I enjoy going to the UPS store. The employees are always eager to help and answer my questions, and I never have to wait in long lines like at the post office. The stores have a great assortment of shipping supplies including boxes, bubble wrap, and popcorn.

THEY LOST MY PASSPORT WITH VISA: I have to travel in 10 days and they lost my passport with the Visa on it. I have tickets and reservations in place. UPS has set me back two months and thousands of dollars. They say in an investigation is ongoing yet no one is going to tell me what an "investigation" means. They don't provide status updates on it. I asked for the phone number of the local distribution center and they don't even have that.

Fastest shippers however, packaging is often a mess when I get it. If they would be more careful and tuck packages being left on porches out of public view, I’d give them a 5 rating!! Drivers don’t always knock or ring the bell to inform a delivery. They used to. Need to go back to basic delivery manners! But overall they do a great job.

I had an item that I had to return to Amazon, UPS not only came to my front door to pick up the package, but they had a pre-printed label for me as well! Extremely helpful, because it saved me the time by not having to drive to the UPS store. The driver was courteous and gave me my tracking information so I would know when Amazon received the returned item. Awesome!

This company is not only reliable but also works with the client to provide personalized deliveries. We really appreciate their efforts to excel in every way. Their personnel is always friendly and a sunny spot in my morning.

For the most part shipments are on time. My gripe is when receiving packages some have arrived noticeable damaged but the driver just leaves it without any consideration or concern.

I use UPS regularly for work as the company I work for has negotiated discounted rates. The discounted rates are definitely a positive and are pretty reasonable. I also appreciate the ease of ordering and receiving supplies. The positives unfortunately end there. The number of times envelopes have been lost in transit or delayed (not counting weather situations a as that is understandable) is entirely unacceptable. The lack of concern or effort to resolve the issues is also incomprehensible. My experience with UPS professionally ensures I will never use them personally.

I've never really had any issues with UPS. I shipped just a day or two ago and it was a pretty heavy package. Their cost was very reasonable. I would recommend them for personal or business. Try them out.

I live in an apartment building where delivery service has been challenging. UPS has been the exception. When packages are sent via UPS I'm guaranteed to get my package. With FedEx not so much. Because of this I request all companies I deal with to send my packages via UPS exclusively. Thank you UPS for exceptional service.

I live in a Condo building. The delivery driver is supposed to dial my number on the console in the lobby. Today - and many times before this - he rang my number and hung up immediately before I could buzz him in. I ran down the hall immediately to get to the door and he was getting into his truck. He must have seen me at the door. Now I have to wait another day for him to DO THE SAME THING - BECAUSE MY PACKAGE REQUIRES A SIGNATURE. HE DOES THIS ALL THE TIME! This company is not reliable! I intend to mention this to Verizon so maybe they will select another carrier, as this one is irresponsible.

I would highly recommend UPS for shipping and the reason I say this because I have used these services many times and my packages were always delivered as specified by the clerk. Also when I receive packages from UPS they were always delivered in perfect condition. If I had to choose between UPS and another shipping company I would most assure choose UPS. Their employees are always very polite and professional.

UPS handles Amazon return shipments. They really do make the whole thing as seamless as possible by offering a number of options for returns. With a UPS store only a few miles from me in each direction, I can just drop off, and my refund is usually issued before I even make it home. When all else fails, there is a large drop box around the corner. I print my label, get my package ready, and walk there. These days, while everyone is shopping online rather than shopping in person, it’s important that the shipping process is smooth, and dependable. I can count on UPS to be just that.

Made 1 attempt to deliver then shipped my product back! Said it was in a locker and it wasn't there. Said to pick it up and they said to wait to tell me when it was returned. Never did. Useless morons couldn't deliver my package.

Prefer UPS to any other shipping company. They care about the packages they are delivering. You get used to the same driver in your neighborhood. They know best times to deliver. Just in case I can choose when I want my packages to arrive. And it’s always on time. I’ve never had any issues with any ups shipments.

The service was perfect and timely manner. Package was delivered undamaged. No complaints. The package was delivered right to my door. Excellent tracking system, online service, and mobile app to better serve you.

Horrible customer service. Scheduled me for a delivery between 9-1pm on Friday, I called them at 1pm because they had not come yet. Was told it would only be about 1 more hour so I waited called them at 4pm and was told they would have dispatch call me back. Dispatch returned my call at 5pm and told me that they didn't have my item yet and they scheduled me just in case they did have my item. Took off an entire day's work to wait for them. They never informed me they would not be delivering or that they didn't actually have my item yet.

You should tell your UPS drivers NOT to leave packages on the steps in front of the house, especially in urban areas. There is high theft in these areas; therefore, UPS drivers should be REQUIRED to leave packages in the backyard or in between the front and wooded/hard doors of private homes.

Packages beat up and wrapped in tape. Nationwide problem. Lack of accountability of local managers. They do enough to get by when confronted with damaged packages. Local manager tells me that if a package is severely damaged that they will put into a new box, but all they do is tape the damaged box and send it on its way.

My delivery driver always makes sure my package is in a good spot on the front porch and he even parks so the dog doesn’t see his truck. She knows the UPS, USPS, Fedex, Amazon and any other company on sight before they get to the house, so this is appreciated. She is amazing. She can tell the delivery trucks from any other vehicles within sight of the house.

UPS has always been a reliable company. Never had a damaged package. I know some have had a bad experience with them but we are just human and we all have made some bad mistakes. But for a company that delivers all those packages they are on top of their game.

I love UPS, they go above and beyond. I had a package that was very large, about 4ft. by 3ft. and weighing around 50 pounds. The delivery driver had a great challenge getting to my front porch as there was an obstacle course to get to it. Had lots of trees down and a crumpled and bust concrete sidewalk due to storm damage. This driver deserves a raise! Never have I had a problem with delivery from UPS.

I think UPS a wonderful service. I have never been disappointed with any of my deliveries. Our driver is especially wonderful. He has walk down our long private drive when it was blocked by fallen trees, and I was still greeted with his courteous and kind demeanor. I know I never have to worry about any of my packages when they’re delivered by UPS. I believe they go above and beyond true professionalism.

I use USP quite frequently, typically their overnight services. I don't mind the fee of $26 and change for the piece of mind I have secured for their promptness in delivery. Always and every time, on time! Their parcel/letter tracking function is easy to use and very functional. And best of all, easy to access and free of charge, even to one timers. I find the USP the way to go for for our needs.

I have used UPS on a personal basis and also at my employment, and have hardly ever had any issues with them. If I did have problems with a shipment, they were very cordial and helpful in resolving it. I will continue to use them, and also recommend them.

Given that they destroyed three packages each valued at over $500 shipped by my small business, and paid the insurance on only one of the three (giving some lame excuse about the packaging being inadequate on the other two), I have quite happily driven right by their office for over 20 years to get to Fed-Ex. Which has never given me any problems. For what it's worth, the three packages were all going to the same address in Oklahoma - packages shipped to different destinations (California, Ohio, New York) were fine. Maybe it's just the one office? I don't know. I do know the company was massively non-responsive. (Packages were shipped when we were based in Lakeland, FL.)

United Postal Service shipping prices are expensive, especially true if you want your package to get to its destination quickly (and most often than not, we do). I can speak to a very recent incident when I was expecting a delivery. In one incident I ordered a coat, when the delivery date came and went I reached out the company I purchased the coat from. I was told I must contact the post office; to my dismay I was informed two attempts had been made to deliver and she informed me of the dates.

So far, I've had good experiences with UPS. They have always been on-time and once when there was an issue with a package delivery, I was able to contact the local UPS office that handles deliveries to my area and the customer rep was very helpful and contacted the driver and set up a re-delivery the same night. I really needed that package that day so it was a blessing. Also, you can sign-up for package tracker which is a really useful tool for me.

UPS does a great job serving Alaska. One problem - the system they use refuses to recognize my zip code - so it makes it impossible to do business with some businesses. The system automatically changes the town I live in as well as the zip code. It is VERY FRUSTRATING when - because of that problem - businesses refuse to do business with us thinking/claiming we're somehow running a scam.

UPS has always been that dependable care here for deliveries and all sorts of weather.. Their website is helpful and their time window for deliveries are very very helpful.. The people that deliver the packages are courteous and caring and they make the finest job out of what they do to take care of the packages they deliver. I would always recommend UPS over any other carrier.!

I am a frequent user of UPS and I am amazed at how I have NEVER seen any driver who has delivered to me or who was discourteous in passing on the one lane road to my community of homes. I say this as I am a professional driver myself and I know that these people spend a lot of time on the road as I have done. Million mile driver.

In the Clifton area I have never got anything early - always 6:30 or later and packages are almost always damage. I've called and complaint. Nothing ever been done. You can't work and look out for packages. So I found that if I have my packages sent to the UPS store I don't have to worry anymore.

Everyone seems to love the fanaticism of Christmas time gifting! In so recognizing this fact in modern day America, the online shopping craze has almost fully automated our yesterdays of traipsing through traditional storefronts for unique finds, and last minute deals. So appropriately given the fact that we have to receive the goods we purchase via the internet, I introduce to you an old hat in the trenches, The United Parcel Service or also known as (aka: UPS). This oddly familiar brown chariots take the cake when it comes to a generations old trade. Their demonstrated leadership has been mirrored in other companies throughout the nation, and world over, but none are as far driven into the heart of the cities, and small towns citizenry as the gentle hand of consistency found within the United Parcel Services employees.

The driver in my area is on time and follows my delivery instructions very well. He is efficient and friendly. He is careful with my parcels and doesn't just drop them in the bushes like Amazon drivers do.

I really appreciate that fact that you can sign up for the mail update which gives you a visual notice of what you are receiving in the mail. Their delivery drivers are professionals and deliver packages as scheduled.

UPS is my choice for business shipping and overall they do a decent job, however, I had a lost package that was insured and it was very difficult to get reimbursed or have any dialogue when you never speak to the same person. It would better if you had a specific claims person that handled your claim. It would be time-saving and more efficient.

UPS constantly leaves my packages in front of my garage exposed to the elements when my protected porch is only steps away. They never press the door bell like other delivery companies do. The female drivers are worst.

Always on time, brings large packages to front door. Envelopes, with a rubber band. Sometimes delivers packages on Sunday. Never had a problem with the man that delivers my mail. Always cordial, waves goodbye, very good person.

UPS has always consistently delivered my packages on time and left them in appropriate locations. Other companies left my packages at the curb, in my sprinklers, and delivered to my neighbors... but not UPS.

Prices are reasonable on small items but when you get up in size it gets expensive. I use them all the time for my business. They take care of all my packages and when they deliver they make sure you can't see my boxes from the road so no one steals them.

I have Always had the best delivery service with UPS!! They are prompt, delivery is quick, the drivers that I have had are the most courteous of any company that delivers to me in the remote rural area of Montana! And...they even recognize me after hours in the grocery store, or on the street! There's a lot to be said about drivers who are that kind...especially in this world we live in today!! When I purchase online, if the carrier is Not UPS, I won't purchase from that particular company.

I had two experiences where legal documents were lost by the carrier. Traces were put on the packages yet the documents were never found. The customer service is a bit frustrating. I have also found their promised delivery time can be off.

I receive most of our deliveries from UPS and never any issues. If I ever need to send a package, I normally go with UPS. They are economical and reliable. This includes UPS stores, always accommodating and helpful.

Majority of deliveries are timely. However, when dated they need to be able to provide more specific details on the day and the resolution of getting the delivery completed. Their website for order tracking should be modernized with real time information.

I am disabled so if I get a package I am unable to get to the door! The UPS drivers are so considerate! When they leave a package they take a picture of it and email it to me! I am so grateful! They always do this so it’s not just a one time thing!

What I really liked the new features, that they send me pictures of my mail. It's very convenient to know what's in the mail today and the rest of the week. If I'm looking for a package I'll know when the package came in.

I worked with a machine shop for about 12 yrs., part of job was shipping/rec. which would involve a lot of heavy metal receiving and shipping and for the whole of twelve yrs. could count on one hand times that had problem which was usually minor ones. Dealt with several employees during that time and they were always nice and helpful. Have lived at address I'm at now for about 27 yrs. and cannot remember having any problems with deliveries. I would guess that UPS was company that delivered probably 80 to 90 percent of deliveries to our home.

I really do love UPS. Sometimes the packages are a bit dirty and sometimes they come a bit late at night but the customer service is usually wonderful. I get a lot of packages delivered lately as I have been on crutches for 6 months. My latest delivery (car parts) was very heavy. When the driver knocked on the door he was very pleasant and then insisted on getting them in the hall for me. That was a huge help as I didn’t want them on the porch until night when someone else could bring them in. He wouldn’t take no for an answer and was very nice.

Overall I'm satisfied with the service from UPS. It's the employees that provide customer service at the front desk that are sometimes rude or not courteous. This doesn't happen all the time but there is one lady that's makes you wish they had a drive thru.

UPS has always delivered my packages in a timely manner that met my expectations. None of my packages were damaged in any way. The delivery person is always cheerful and polite. This was true even in the Christmas rush!

My packages are delivered when they are suppose to be and the delivery guy is courteous. And if the package is heavy he will bring them in. He always rings the. bell and waits. Great service and great company

More than half of my packages end up at someone else's location. Just 2 weeks ago a neighbor, who I never met brought over a package left in his mailbox, with my address, but delivered to his address. Several packages clearly marked in 2019 delivered miles from my home, but thankfully since we live in rural America, the people who received the deliveries, were considerate enough to bring them over. Sad situation that we cannot depend on USPS.

Ya'll don't ring my apt number after hours but stand in front of that door like it's going to magically open on its own then you either leave the package in the unsure vestibule area where anyone can grab it, or you say customer wasn't available and call UPS to set up a re delivery, after I done been watching that monitor all day. UPS really sucks at times.

UPS does a major portion of delivering packages for any number of companies. I find that most parcels arrive on time and in good condition. On those occasions when they do arrive damaged, they've usually done the right thing by correcting or crediting to compensate for damage.

I go out of my way to use UPS. FedEx has disappointed me so many times. USPS is ok but I find UPS to be extremely reliable and the drivers really take care of my packages. They also have so many convenient locations to ship packages from!! Kohl’s now offers free packing to ship ups packages. It is a great service.

I am disabled and they go out of their way to make us happy and if anything looks damaged they take care of it and send it back. They always knock on the door and are very friendly and helpful. Every thing is always dry.

I have compared prices with UPS and Post office and always less doing priority mail plus employees at the local office are very friendly and helpful and engage in conversation with their clients. It is close to my house and convenient location to get in and out of as far as traffic is concerned.

UPS provides shipping updates that include both earlier than expected and delayed timeframes-and I find this most helpful since I often rely on others to secure any packages when I’m not home. Prices are competitive and care with packages exhibited by the staff.

Anytime I’ve dealt with UPS the employees have been so courteous and helpful. My packages come in great condition. Also they are sure not to leave packages in vulnerable positions as to be seen easily or to be knocked or blown over in weather situations.

This company is not reliable. Even when I use next day early AM, Packages are delivered at the end of the day. They have horrible customer service. All they can do is apologize. I don’t really like to use their services but there is choice when your suppliers Use them.

Excellent tracking App to monitor package status, timely deliveries, care by drivers when leaving packages on front porch. Multiple drop off locations. One of the more expensive shippers to use however.

Our driver (he is here often lol) is the best. Navigates our long driveway and always has a smile and a greeting for us. Our dog even like him and he likes no one but us usually! All of our Christmas packages arrived on time and damage free. Employees sure do make the difference!!

Always rings our bell and looks to make sure someone comes to door. Brings to door even when it is a small package. Never fear someone getting the package. Packages are in good shape, packaging is not torn.

UPS definitely has my business for the majority of my needs! I live, quite frankly, out in the boondocks, middle of nowhere, etc. We are on what we understand is what UPS calls a "courtesy" route. Literally 45 miles from the closest "town" (a big town for us, with a whopping 10K people!). Anyway, regardless of which driver we get - I believe we are split over 5 or 6 different ones - they are always courteous, go out of their way to be helpful and appear to really care!

Delivery was quick. Carrier very courteous and helpful, there isn't much more to tell. They have always been very efficient in their business. Very cost effective. Nothing came broken or damaged in any way. I always use UPS for my shipping needs.

They are a good company, they would be better if they handled the packages with care! Most packages are delivered with care. It's just a few bad apples I guess. So I would overall say that the majority of the time your packages are fine.

UPS ships very quickly and works any day of the week. The problem I have experienced is that they are not really careful with handling packages. I have received numerous damaged packages. Overall it is a very reliable and trustworthy company. The quality of care seems to really depend on the person delivering the package. The other problem is that frequently they do not ring the doorbell or knock on the door. This of course creates a problem because the package could be damaged by the weather or stolen.

I have experienced all the above companies, except for Shipito, and including Amazon and I can say, without a doubt or hesitation, that UPS and USPS are the best on both sides of the shipping game. Products always arrive when promised whether sending or receiving. They have never been damaged or lost or mishandled. The employees are consistently polite and on their game. If I was asked to refer, they would both get my nod.

Having used UPS for several years for shipping and delivery I've always been very satisfied with the service. They arrive within the time window given, packages are placed where requested and they are not all beaten up etc. UPS also helped me out with an emergency "Hold Delivery" when I was out of state for family emergency.

I find UPS very reliable, my only improvement to recommend is handling packages could see better care, some have come pretty banged up but, most drivers are very nice and consistent, I like the company because they might charge a bit more for service but they also pay good for employees and have benefits and I feel this helps families, so I'Il support UPS.

UPS has always delivered my packages in a timely manner, I would choose them over the others because I've never had any items lost from them, and they're fast, reliable service. I have used other companies to deliver only to find my items had been lost, delivered somewhere else or never recieved. I've never had this problem with UPS, hope this helps someone.

UPS is my go-to shipper, hands down. I've never had a problem with any shipment. There is an office about 6.5 miles, which is really handy. Love our drivers, both at work and on my home route. Our driver at work make sure to let us know when the packages that are temperature sensitive arrive, and that is extremely helpful when we are swamped at work.

I love my UPS delivery people! They are courteous and gentle with my deliveries. They do a great job and they always put my deliveries on my porch instead of at my gate on the road!

Delivery has been great. All packages have been left right on my front step and most times there is a quick knock on the door. Perfect. Great drivers. Fast service.

Normally very professional and on time. Subs not always as good as regular personnel. A very tough job, I have to give it to anyone that can stick with this job. Seems to be a very stressful job. Very hard on vehicles.

UPS is my preferred way to ship. They are almost always on time and I have never received a package damaged at all and only twice do I suspect the driver delivered to the wrong address and I didnt get what I ordered.

UPS tends to leave packages anywhere with anyone. At times, packages where never delivered. Most of the times, packages arrived damaged. UPS could be a great company, but its service is not good at all for people like me.

Ships on a timely basis. Will package your items at a reasonable price if you can't. I highly recommend UPS shipping. I like better than Fedex. Can't go wrong shipping UPS. Excellent shipper! Excellent shipper!

This service is ok. Package well because they toss packages and your items will get broken. Prices skyrocket when the box is bigger, not so much weight. We have a local branch that is open 7 days a week.

I ordered a toner cartridge from Amazon. According to email notification the item was hand delivered to resident. When I got home asked husband if he received the package. He said no. Went to dinner. Came home and saw package on ground below outside mailbox soaking wet from an all day rain. I don’t know if UPS driver or a neighbor left it outside in the rain. Either way it was not hand delivered to the buyer.

They are always prompt whether sending or receiving packages. They are helpful with packing if needed. They even greet the dog when they deliver. They will place large items at the door, gate or garage door based on your wishes. Never a complaint.

There have been so many times, where my order was not delivered and had to be returned to the Gap. There should be a pick up point if customers are not at home like the other delivery companies. It is very stressful.

As a consumer, I find them very easy to deal with. They are very timely in deliveries and let you know right away if there are exceptions. They have a very good app to utilize. The UPS delivery men are exceptionally nice, as well.

UPS always puts my packages where I can easily get them.. I have a handicap ramp because I have a hard time walking and the drivers take good care of me by putting my packages right by my door.. I don’t talk to them often enough to get their names but I would love to tell them how much I appreciate them all.

UPS has an excellent delivery system but what makes them the best is the friendliness of the drivers that drop off the packages. They are always pleasant and expeditious. They also Have the most consistent performance when delivering time sensitive packages.

Our UPS driver works overtime to deliver packages to our rural area. We order online often due to lack of shopping in our area and depend on online purchases and good shipping. UPS answers our needs!

It really depends on who is handling the route. Some of the drivers take their job seriously, others don't and will treat your packages any kind of way and push them into your mailbox when they know they don't fit in there and completely ruin whatever it is you ordered.

UPS has delivered my packages for several years. I am very pleased with the excellent service. At times I have been on a first name basis with the drivers. At times they have helped me with the heavier boxes. This is a great company!

I like UPS for shipping needs. I rarely have a problem with them. The packages are delivered on time and in good condition. I have only had one damaged package but it was corrected in a timely manner.

UPS is horrible! They leave my heavy packages right in front of my front door, totally blocking it. I can't open my front door and have to go out my back door and walk around to my porch to retrieve them. The boxes are sometimes banged up. I've had things delivered damaged. They don't update the tracking numbers frequently enough either. I would not recommend this company!

They do not take the time to deliver packages to the door. They overstuff the mailbox damaging mail. I have found packages in the middle of my driveway, by a tree in the front yard, and dropped in front of the mailbox.

UPS is one excellent company. Their service are the best, fast and very responsible. Never have any issue with UPS, and those workers try their bests. They even call me to let me know they are near my house.

Returns pickup for Amazon are arbitrarily scheduled for ONLY next day, no option for day/time. Customers don't have contact with drivers to be able to ascertain what time they'll be by. Otherwise really good service.

Most are good with package handling, but some are not. Need to put more emphasis on package handling when training. Usually good with delivery times. I have met some very Friendly and upbeat delivery men and that's a positive.

I love it. I don't ever have a problem with tracking my item and tracking number. Also, if there's a problem with an item being delayed they keep you updated and give you a new shipping date. I recommend.

I really like the fact that UPS puts my packages on my front step on my porch. All other delivery services leave my packages by my garage door. UPS seems to deliver earlier than scheduled. I've never had an issue with them that they did not fix.

Thoughtful UPS delivery personnel always know to knock loudly on my door because I sit in the back of my home. Having thoughtful and caring members with these characteristics means everything to me. They are patient and always have a smile when greeting me at the door. It's compassion such as this, that defines their actions every time I have a delivery.

UPS is a good company. They are mostly on time, they have comparative prices. They’re a Good company to deal with. I use them all the time for my company and my personal packages. Would highly recommend them. Deliverers are nice.

I feel secure when I know this company is delivering my packages because they just seem to take better care of your orders and the delivery person is so nice. I'm always notified through text messages when My package has arrived so if I'm not home I know there is a package waiting. The care taken for fragile items is well known and carefully handled.

Have had several parcels delivered via UPS with never a problem. They’ve always delivered within the timeframe they’ve originally given. It’s super easy and convenient to track items through them. I’ve never had a parcel damaged through this service. Would definitely recommend shipping with them.

Most always have excellent service with UPS. The one thing that I think they can improve on is the drop off of packages! Ring the door bell, t on the door, something to let the customer know that you are there!

If it's not grocery I usually order online. UPS is used by most companies. I have found the drivers on my route to be friendly, careful, considerate and helpful. This was especially appreciated during the holidays as my deliveries increased exponentially. They are the best as far as I am concerned.