United Parcel Service - UPS Reviews

I have an amazing mail carrier who will deliver parcels to the correct door even if it has the incorrect unit number. Only work with the people. The customer service number is an answering machine and no one follows up. It is a waste if time.

In general, UPS is on time and efficient. Most of the drivers ring the bell or knock on the door to let you know a package has arrived. My only gripe is with cost. It's very expensive to ship anything bigger than a small package. However, when buying a product, if UPS shipping is available, especially if it's free shipping. I always go with UPS.

More reliable and cheaper than commercial firms and employs vets. I'm a happy customer. I go there several times a week to mail books sold on Amazon or presents to relatives or various manuscripts or books to employer and I have never been let down.

I work in shipping and receiving dept. For a major hospital chain in NJ. UPS provides the best service. And has always been here before any other driver. Always polite. Cares about packages and will bring any discrepancy to my attention before signing.

I feel like UPS really cares about getting you what you need when you need it and will go to the extreme for their customers. Their determination to get your package to you on time really make a difference to the consumer!

UPS has the ability to move untold amount of packages yet remain very helpful, nicely dressed, and exquisite manners even on a more local level. This means GREAT drivers, as they are the face of a great company. Well done, UPS.

Delivery service is excellent. The drivers are always friendly and even give treats to my German Shepherd. Shipping is a bit on the high side for me, as I usually send things with return authorized labels. I love the convenience of having packages picked up at my home, as I live in the mountains and far from a shipping store.

UPS delivers on time 99% of the time and have gone above and beyond with deliveries for. Drivers have called to get my garage code since I wasn’t home. I think they are a great company with great employees!

My experience with UPS is based on their care of my packages and their always on-time services. There are times when I put a package or envelope out late in the day and they are always available to come by and pick it up and they deliver usually earlier than predicted. I won't utilize any other shipping company.

Good quality shipping company. They are a bit pricey when having to ship small packages. With that said, I would still rather choose this company over the other choices of USPS, FedEx, DHL, or Shipito.

UPS is fantastic. They get things to the destination on time. Nothing broken like The USA postal service. I send a lot to my grandchildren and packages never get lost and usually arrive earlier than expected. I send a lot and when I walk into my nearby UPS people greet me and immediately help me. If it’s a return to Amazon they always try to find ways to send my package and even help me download the app and return stuff I need. I hand my cellphone to them and they do everything needed to help me send my package.

Shipping time is normally very fast. Packages arrive in very good shape with no damage to contents or package itself, but normally very dusty as they run with truck doors open. Drivers are courteous but always in a hurry.

I live back in the pines on a gravel road where most dare not to venture but our UPS people always make it up, deliver on time and take great care of our packages. Rarely if ever do we receive a damaged package and they are placed well on our doorstep out of bad weather as best as possible.

I really appreciate This company couriers, The heat, Cold Rain, fog Yet its⏳ timing now is far better, they're traveling????️ ☝️Deserve cool air and heat And a raise????, I had the opportunity to speak with One driver, the safest part of this Job was knowledge,

I love getting the text alerts! Allows me to be away from home but know when I can expect my delivery so as to have a neighbor grab my delivery or I can run home to get it. I also love the convenience of their many locations!

I've been using UPS at my jobs since the early eighties. Really impressed with their performance over the years. Considering the explosion of Amazon delivery vehicles, I hope UPS sticks around for many more years.

I shipped a heavy-duty tough item from Las Vegas to NY. It was obviously backed over by a truck or forklift... Nothing else could have damaged this to any extent. Because I shipped it from a UPS store...which I now know is a franchise...UPS refused to pay for the damage despite photo documentation showing that damage would have occurred even if crated.

Had to receive some legal documents that were time sensitive and non-foldable. The UPS service not only delivered my package with time to spare, the documents were in impeccable shape. Great job! I would recommend UPS to anyone.

Sometimes it's hard for me to get out and shop so I do a lot of online shopping. Most packages come by UPS. The ones that do come fast and are always in good condition. I've had stuff come by other companies and the packages are broken and I've even had one stuffed into my mailbox so much I could not get it out and had to leave a note to have them remove it. Needless to say it was crushed.

UPS is always friendly. Also delivers on time and boxes are in good shape. When shipping they give me no trouble and the workers always seem happy! The prices are cheap and always an easy process to get something shipped.

UPS is a great shipping company. They show care & diligence when shipping & delivering packages. I've never had a problem with UPS being late; there have been several times packages have arrived a day early! The drivers are courteous & friendly. Their prices are relatively low, however I have compared on a few occasions with USPS & USPS was a lot cheaper. Overall, I can't complain though. I would recommend using UPS to anyone.

Reliable source and much more aware than Fed Ex and USPS. Stores are perfect for customers; personnel in touch and quick to serve as well as cordial...my store is in Sandy, Utah. Fax service is spot-on, quick and easy.

I think UPS is so dependable and professional. They are very reputable and the drivers are very courteous. I would highly recommend them. They have been in business for a very long time. I hope they keep it up!

I have never had any problems with UPS. My packages always arrive on time and in great condition. When I need to send a package or return an item, I enjoy going to the UPS store. The employees are always eager to help and answer my questions, and I never have to wait in long lines like at the post office. The stores have a great assortment of shipping supplies including boxes, bubble wrap, and popcorn.

THEY LOST MY PASSPORT WITH VISA: I have to travel in 10 days and they lost my passport with the Visa on it. I have tickets and reservations in place. UPS has set me back two months and thousands of dollars. They say in an investigation is ongoing yet no one is going to tell me what an "investigation" means. They don't provide status updates on it. I asked for the phone number of the local distribution center and they don't even have that.

Fastest shippers however, packaging is often a mess when I get it. If they would be more careful and tuck packages being left on porches out of public view, I’d give them a 5 rating!! Drivers don’t always knock or ring the bell to inform a delivery. They used to. Need to go back to basic delivery manners! But overall they do a great job.

I had an item that I had to return to Amazon, UPS not only came to my front door to pick up the package, but they had a pre-printed label for me as well! Extremely helpful, because it saved me the time by not having to drive to the UPS store. The driver was courteous and gave me my tracking information so I would know when Amazon received the returned item. Awesome!

This company is not only reliable but also works with the client to provide personalized deliveries. We really appreciate their efforts to excel in every way. Their personnel is always friendly and a sunny spot in my morning.

I use UPS regularly for work as the company I work for has negotiated discounted rates. The discounted rates are definitely a positive and are pretty reasonable. I also appreciate the ease of ordering and receiving supplies. The positives unfortunately end there. The number of times envelopes have been lost in transit or delayed (not counting weather situations a as that is understandable) is entirely unacceptable. The lack of concern or effort to resolve the issues is also incomprehensible. My experience with UPS professionally ensures I will never use them personally.

For the most part shipments are on time. My gripe is when receiving packages some have arrived noticeable damaged but the driver just leaves it without any consideration or concern.

I've never really had any issues with UPS. I shipped just a day or two ago and it was a pretty heavy package. Their cost was very reasonable. I would recommend them for personal or business. Try them out.

I live in an apartment building where delivery service has been challenging. UPS has been the exception. When packages are sent via UPS I'm guaranteed to get my package. With FedEx not so much. Because of this I request all companies I deal with to send my packages via UPS exclusively. Thank you UPS for exceptional service.

I live in a Condo building. The delivery driver is supposed to dial my number on the console in the lobby. Today - and many times before this - he rang my number and hung up immediately before I could buzz him in. I ran down the hall immediately to get to the door and he was getting into his truck. He must have seen me at the door. Now I have to wait another day for him to DO THE SAME THING - BECAUSE MY PACKAGE REQUIRES A SIGNATURE. HE DOES THIS ALL THE TIME! This company is not reliable! I intend to mention this to Verizon so maybe they will select another carrier, as this one is irresponsible.

I would highly recommend UPS for shipping and the reason I say this because I have used these services many times and my packages were always delivered as specified by the clerk. Also when I receive packages from UPS they were always delivered in perfect condition. If I had to choose between UPS and another shipping company I would most assure choose UPS. Their employees are always very polite and professional.

UPS handles Amazon return shipments. They really do make the whole thing as seamless as possible by offering a number of options for returns. With a UPS store only a few miles from me in each direction, I can just drop off, and my refund is usually issued before I even make it home. When all else fails, there is a large drop box around the corner. I print my label, get my package ready, and walk there. These days, while everyone is shopping online rather than shopping in person, it’s important that the shipping process is smooth, and dependable. I can count on UPS to be just that.

Prefer UPS to any other shipping company. They care about the packages they are delivering. You get used to the same driver in your neighborhood. They know best times to deliver. Just in case I can choose when I want my packages to arrive. And it’s always on time. I’ve never had any issues with any ups shipments.

The service was perfect and timely manner. Package was delivered undamaged. No complaints. The package was delivered right to my door. Excellent tracking system, online service, and mobile app to better serve you.

Made 1 attempt to deliver then shipped my product back! Said it was in a locker and it wasn't there. Said to pick it up and they said to wait to tell me when it was returned. Never did. Useless morons couldn't deliver my package.

Horrible customer service. Scheduled me for a delivery between 9-1pm on Friday, I called them at 1pm because they had not come yet. Was told it would only be about 1 more hour so I waited called them at 4pm and was told they would have dispatch call me back. Dispatch returned my call at 5pm and told me that they didn't have my item yet and they scheduled me just in case they did have my item. Took off an entire day's work to wait for them. They never informed me they would not be delivering or that they didn't actually have my item yet.

I really do love UPS. Sometimes the packages are a bit dirty and sometimes they come a bit late at night but the customer service is usually wonderful. I get a lot of packages delivered lately as I have been on crutches for 6 months. My latest delivery (car parts) was very heavy. When the driver knocked on the door he was very pleasant and then insisted on getting them in the hall for me. That was a huge help as I didn’t want them on the porch until night when someone else could bring them in. He wouldn’t take no for an answer and was very nice.

Overall I'm satisfied with the service from UPS. It's the employees that provide customer service at the front desk that are sometimes rude or not courteous. This doesn't happen all the time but there is one lady that's makes you wish they had a drive thru.

You should tell your UPS drivers NOT to leave packages on the steps in front of the house, especially in urban areas. There is high theft in these areas; therefore, UPS drivers should be REQUIRED to leave packages in the backyard or in between the front and wooded/hard doors of private homes.

Packages beat up and wrapped in tape. Nationwide problem. Lack of accountability of local managers. They do enough to get by when confronted with damaged packages. Local manager tells me that if a package is severely damaged that they will put into a new box, but all they do is tape the damaged box and send it on its way.

What I really liked the new features, that they send me pictures of my mail. It's very convenient to know what's in the mail today and the rest of the week. If I'm looking for a package I'll know when the package came in.

UPS has always been a reliable company. Never had a damaged package. I know some have had a bad experience with them but we are just human and we all have made some bad mistakes. But for a company that delivers all those packages they are on top of their game.

I use USP quite frequently, typically their overnight services. I don't mind the fee of $26 and change for the piece of mind I have secured for their promptness in delivery. Always and every time, on time! Their parcel/letter tracking function is easy to use and very functional. And best of all, easy to access and free of charge, even to one timers. I find the USP the way to go for for our needs.

Given that they destroyed three packages each valued at over $500 shipped by my small business, and paid the insurance on only one of the three (giving some lame excuse about the packaging being inadequate on the other two), I have quite happily driven right by their office for over 20 years to get to Fed-Ex. Which has never given me any problems. For what it's worth, the three packages were all going to the same address in Oklahoma - packages shipped to different destinations (California, Ohio, New York) were fine. Maybe it's just the one office? I don't know. I do know the company was massively non-responsive. (Packages were shipped when we were based in Lakeland, FL.)

Majority of deliveries are timely. However, when dated they need to be able to provide more specific details on the day and the resolution of getting the delivery completed. Their website for order tracking should be modernized with real time information.

My delivery driver always makes sure my package is in a good spot on the front porch and he even parks so the dog doesn’t see his truck. She knows the UPS, USPS, Fedex, Amazon and any other company on sight before they get to the house, so this is appreciated. She is amazing. She can tell the delivery trucks from any other vehicles within sight of the house.

UPS does a great job serving Alaska. One problem - the system they use refuses to recognize my zip code - so it makes it impossible to do business with some businesses. The system automatically changes the town I live in as well as the zip code. It is VERY FRUSTRATING when - because of that problem - businesses refuse to do business with us thinking/claiming we're somehow running a scam.

I really appreciate that fact that you can sign up for the mail update which gives you a visual notice of what you are receiving in the mail. Their delivery drivers are professionals and deliver packages as scheduled.

In the Clifton area I have never got anything early - always 6:30 or later and packages are almost always damage. I've called and complaint. Nothing ever been done. You can't work and look out for packages. So I found that if I have my packages sent to the UPS store I don't have to worry anymore.

UPS has always been that dependable care here for deliveries and all sorts of weather.. Their website is helpful and their time window for deliveries are very very helpful.. The people that deliver the packages are courteous and caring and they make the finest job out of what they do to take care of the packages they deliver. I would always recommend UPS over any other carrier.!

Always on time, brings large packages to front door. Envelopes, with a rubber band. Sometimes delivers packages on Sunday. Never had a problem with the man that delivers my mail. Always cordial, waves goodbye, very good person.

I am a frequent user of UPS and I am amazed at how I have NEVER seen any driver who has delivered to me or who was discourteous in passing on the one lane road to my community of homes. I say this as I am a professional driver myself and I know that these people spend a lot of time on the road as I have done. Million mile driver.

United Postal Service shipping prices are expensive, especially true if you want your package to get to its destination quickly (and most often than not, we do). I can speak to a very recent incident when I was expecting a delivery. In one incident I ordered a coat, when the delivery date came and went I reached out the company I purchased the coat from. I was told I must contact the post office; to my dismay I was informed two attempts had been made to deliver and she informed me of the dates.

I worked with a machine shop for about 12 yrs., part of job was shipping/rec. which would involve a lot of heavy metal receiving and shipping and for the whole of twelve yrs. could count on one hand times that had problem which was usually minor ones. Dealt with several employees during that time and they were always nice and helpful. Have lived at address I'm at now for about 27 yrs. and cannot remember having any problems with deliveries. I would guess that UPS was company that delivered probably 80 to 90 percent of deliveries to our home.

UPS is my choice for business shipping and overall they do a decent job, however, I had a lost package that was insured and it was very difficult to get reimbursed or have any dialogue when you never speak to the same person. It would better if you had a specific claims person that handled your claim. It would be time-saving and more efficient.

I love UPS, they go above and beyond. I had a package that was very large, about 4ft. by 3ft. and weighing around 50 pounds. The delivery driver had a great challenge getting to my front porch as there was an obstacle course to get to it. Had lots of trees down and a crumpled and bust concrete sidewalk due to storm damage. This driver deserves a raise! Never have I had a problem with delivery from UPS.

UPS has always consistently delivered my packages on time and left them in appropriate locations. Other companies left my packages at the curb, in my sprinklers, and delivered to my neighbors... but not UPS.

I had two experiences where legal documents were lost by the carrier. Traces were put on the packages yet the documents were never found. The customer service is a bit frustrating. I have also found their promised delivery time can be off.

I have Always had the best delivery service with UPS!! They are prompt, delivery is quick, the drivers that I have had are the most courteous of any company that delivers to me in the remote rural area of Montana! And...they even recognize me after hours in the grocery store, or on the street! There's a lot to be said about drivers who are that kind...especially in this world we live in today!! When I purchase online, if the carrier is Not UPS, I won't purchase from that particular company.

The driver in my area is on time and follows my delivery instructions very well. He is efficient and friendly. He is careful with my parcels and doesn't just drop them in the bushes like Amazon drivers do.

So far, I've had good experiences with UPS. They have always been on-time and once when there was an issue with a package delivery, I was able to contact the local UPS office that handles deliveries to my area and the customer rep was very helpful and contacted the driver and set up a re-delivery the same night. I really needed that package that day so it was a blessing. Also, you can sign-up for package tracker which is a really useful tool for me.

I think UPS a wonderful service. I have never been disappointed with any of my deliveries. Our driver is especially wonderful. He has walk down our long private drive when it was blocked by fallen trees, and I was still greeted with his courteous and kind demeanor. I know I never have to worry about any of my packages when they’re delivered by UPS. I believe they go above and beyond true professionalism.

Prices are reasonable on small items but when you get up in size it gets expensive. I use them all the time for my business. They take care of all my packages and when they deliver they make sure you can't see my boxes from the road so no one steals them.

I have used UPS on a personal basis and also at my employment, and have hardly ever had any issues with them. If I did have problems with a shipment, they were very cordial and helpful in resolving it. I will continue to use them, and also recommend them.

I receive most of our deliveries from UPS and never any issues. If I ever need to send a package, I normally go with UPS. They are economical and reliable. This includes UPS stores, always accommodating and helpful.

UPS constantly leaves my packages in front of my garage exposed to the elements when my protected porch is only steps away. They never press the door bell like other delivery companies do. The female drivers are worst.

I am disabled so if I get a package I am unable to get to the door! The UPS drivers are so considerate! When they leave a package they take a picture of it and email it to me! I am so grateful! They always do this so it’s not just a one time thing!

Everyone seems to love the fanaticism of Christmas time gifting! In so recognizing this fact in modern day America, the online shopping craze has almost fully automated our yesterdays of traipsing through traditional storefronts for unique finds, and last minute deals. So appropriately given the fact that we have to receive the goods we purchase via the internet, I introduce to you an old hat in the trenches, The United Parcel Service or also known as (aka: UPS). This oddly familiar brown chariots take the cake when it comes to a generations old trade. Their demonstrated leadership has been mirrored in other companies throughout the nation, and world over, but none are as far driven into the heart of the cities, and small towns citizenry as the gentle hand of consistency found within the United Parcel Services employees.

Anytime I’ve dealt with UPS the employees have been so courteous and helpful. My packages come in great condition. Also they are sure not to leave packages in vulnerable positions as to be seen easily or to be knocked or blown over in weather situations.

I love my UPS delivery people! They are courteous and gentle with my deliveries. They do a great job and they always put my deliveries on my porch instead of at my gate on the road!

UPS has always delivered my packages in a timely manner that met my expectations. None of my packages were damaged in any way. The delivery person is always cheerful and polite. This was true even in the Christmas rush!

Normally very professional and on time. Subs not always as good as regular personnel. A very tough job, I have to give it to anyone that can stick with this job. Seems to be a very stressful job. Very hard on vehicles.

I go out of my way to use UPS. FedEx has disappointed me so many times. USPS is ok but I find UPS to be extremely reliable and the drivers really take care of my packages. They also have so many convenient locations to ship packages from!! Kohl’s now offers free packing to ship ups packages. It is a great service.

I am disabled and they go out of their way to make us happy and if anything looks damaged they take care of it and send it back. They always knock on the door and are very friendly and helpful. Every thing is always dry.

They are a good company, they would be better if they handled the packages with care! Most packages are delivered with care. It's just a few bad apples I guess. So I would overall say that the majority of the time your packages are fine.

Our driver (he is here often lol) is the best. Navigates our long driveway and always has a smile and a greeting for us. Our dog even like him and he likes no one but us usually! All of our Christmas packages arrived on time and damage free. Employees sure do make the difference!!

There have been so many times, where my order was not delivered and had to be returned to the Gap. There should be a pick up point if customers are not at home like the other delivery companies. It is very stressful.

Ships on a timely basis. Will package your items at a reasonable price if you can't. I highly recommend UPS shipping. I like better than Fedex. Can't go wrong shipping UPS. Excellent shipper! Excellent shipper!

My packages are delivered when they are suppose to be and the delivery guy is courteous. And if the package is heavy he will bring them in. He always rings the. bell and waits. Great service and great company

UPS always puts my packages where I can easily get them.. I have a handicap ramp because I have a hard time walking and the drivers take good care of me by putting my packages right by my door.. I don’t talk to them often enough to get their names but I would love to tell them how much I appreciate them all.

UPS does a major portion of delivering packages for any number of companies. I find that most parcels arrive on time and in good condition. On those occasions when they do arrive damaged, they've usually done the right thing by correcting or crediting to compensate for damage.

I have experienced all the above companies, except for Shipito, and including Amazon and I can say, without a doubt or hesitation, that UPS and USPS are the best on both sides of the shipping game. Products always arrive when promised whether sending or receiving. They have never been damaged or lost or mishandled. The employees are consistently polite and on their game. If I was asked to refer, they would both get my nod.

Excellent tracking App to monitor package status, timely deliveries, care by drivers when leaving packages on front porch. Multiple drop off locations. One of the more expensive shippers to use however.

Always rings our bell and looks to make sure someone comes to door. Brings to door even when it is a small package. Never fear someone getting the package. Packages are in good shape, packaging is not torn.

Ya'll don't ring my apt number after hours but stand in front of that door like it's going to magically open on its own then you either leave the package in the unsure vestibule area where anyone can grab it, or you say customer wasn't available and call UPS to set up a re delivery, after I done been watching that monitor all day. UPS really sucks at times.

I ordered a toner cartridge from Amazon. According to email notification the item was hand delivered to resident. When I got home asked husband if he received the package. He said no. Went to dinner. Came home and saw package on ground below outside mailbox soaking wet from an all day rain. I don’t know if UPS driver or a neighbor left it outside in the rain. Either way it was not hand delivered to the buyer.

Having used UPS for several years for shipping and delivery I've always been very satisfied with the service. They arrive within the time window given, packages are placed where requested and they are not all beaten up etc. UPS also helped me out with an emergency "Hold Delivery" when I was out of state for family emergency.

As a consumer, I find them very easy to deal with. They are very timely in deliveries and let you know right away if there are exceptions. They have a very good app to utilize. The UPS delivery men are exceptionally nice, as well.

Delivery was quick. Carrier very courteous and helpful, there isn't much more to tell. They have always been very efficient in their business. Very cost effective. Nothing came broken or damaged in any way. I always use UPS for my shipping needs.

UPS is my go-to shipper, hands down. I've never had a problem with any shipment. There is an office about 6.5 miles, which is really handy. Love our drivers, both at work and on my home route. Our driver at work make sure to let us know when the packages that are temperature sensitive arrive, and that is extremely helpful when we are swamped at work.

UPS ships very quickly and works any day of the week. The problem I have experienced is that they are not really careful with handling packages. I have received numerous damaged packages. Overall it is a very reliable and trustworthy company. The quality of care seems to really depend on the person delivering the package. The other problem is that frequently they do not ring the doorbell or knock on the door. This of course creates a problem because the package could be damaged by the weather or stolen.

Delivery has been great. All packages have been left right on my front step and most times there is a quick knock on the door. Perfect. Great drivers. Fast service.

UPS tends to leave packages anywhere with anyone. At times, packages where never delivered. Most of the times, packages arrived damaged. UPS could be a great company, but its service is not good at all for people like me.

UPS is my preferred way to ship. They are almost always on time and I have never received a package damaged at all and only twice do I suspect the driver delivered to the wrong address and I didnt get what I ordered.

This service is ok. Package well because they toss packages and your items will get broken. Prices skyrocket when the box is bigger, not so much weight. We have a local branch that is open 7 days a week.

This company is not reliable. Even when I use next day early AM, Packages are delivered at the end of the day. They have horrible customer service. All they can do is apologize. I don’t really like to use their services but there is choice when your suppliers Use them.

I have compared prices with UPS and Post office and always less doing priority mail plus employees at the local office are very friendly and helpful and engage in conversation with their clients. It is close to my house and convenient location to get in and out of as far as traffic is concerned.

More than half of my packages end up at someone else's location. Just 2 weeks ago a neighbor, who I never met brought over a package left in his mailbox, with my address, but delivered to his address. Several packages clearly marked in 2019 delivered miles from my home, but thankfully since we live in rural America, the people who received the deliveries, were considerate enough to bring them over. Sad situation that we cannot depend on USPS.

UPS definitely has my business for the majority of my needs! I live, quite frankly, out in the boondocks, middle of nowhere, etc. We are on what we understand is what UPS calls a "courtesy" route. Literally 45 miles from the closest "town" (a big town for us, with a whopping 10K people!). Anyway, regardless of which driver we get - I believe we are split over 5 or 6 different ones - they are always courteous, go out of their way to be helpful and appear to really care!

They are always prompt whether sending or receiving packages. They are helpful with packing if needed. They even greet the dog when they deliver. They will place large items at the door, gate or garage door based on your wishes. Never a complaint.

UPS has always delivered my packages in a timely manner, I would choose them over the others because I've never had any items lost from them, and they're fast, reliable service. I have used other companies to deliver only to find my items had been lost, delivered somewhere else or never recieved. I've never had this problem with UPS, hope this helps someone.

UPS provides shipping updates that include both earlier than expected and delayed timeframes-and I find this most helpful since I often rely on others to secure any packages when I’m not home. Prices are competitive and care with packages exhibited by the staff.

I find UPS very reliable, my only improvement to recommend is handling packages could see better care, some have come pretty banged up but, most drivers are very nice and consistent, I like the company because they might charge a bit more for service but they also pay good for employees and have benefits and I feel this helps families, so I'Il support UPS.

UPS has an excellent delivery system but what makes them the best is the friendliness of the drivers that drop off the packages. They are always pleasant and expeditious. They also Have the most consistent performance when delivering time sensitive packages.

Because our UPS delivery guy is top notch, I rated the entire company according to his level of performance. Tracey is very personable, efficient, and diligent. His attention to detail, knowledge of his customer base, and courteous service make him a stand out among all our delivery experiences. He has given out his personal cell knowing we were waiting on a package, or going out of town.

UPS is horrible! They leave my heavy packages right in front of my front door, totally blocking it. I can't open my front door and have to go out my back door and walk around to my porch to retrieve them. The boxes are sometimes banged up. I've had things delivered damaged. They don't update the tracking numbers frequently enough either. I would not recommend this company!

I like UPS for shipping needs. I rarely have a problem with them. The packages are delivered on time and in good condition. I have only had one damaged package but it was corrected in a timely manner.

I cannot recall any packages I received from UPS where contents were not damaged. Even metal objects, Small refrigerators, had large dents in them. How hard do you have to manhandle items to actually put dents in metal. Fragile items, forget it.

I feel secure when I know this company is delivering my packages because they just seem to take better care of your orders and the delivery person is so nice. I'm always notified through text messages when My package has arrived so if I'm not home I know there is a package waiting. The care taken for fragile items is well known and carefully handled.

UPS has delivered my packages for several years. I am very pleased with the excellent service. At times I have been on a first name basis with the drivers. At times they have helped me with the heavier boxes. This is a great company!

They do not take the time to deliver packages to the door. They overstuff the mailbox damaging mail. I have found packages in the middle of my driveway, by a tree in the front yard, and dropped in front of the mailbox.

Most always have excellent service with UPS. The one thing that I think they can improve on is the drop off of packages! Ring the door bell, t on the door, something to let the customer know that you are there!

Returns pickup for Amazon are arbitrarily scheduled for ONLY next day, no option for day/time. Customers don't have contact with drivers to be able to ascertain what time they'll be by. Otherwise really good service.

UPS is one excellent company. Their service are the best, fast and very responsible. Never have any issue with UPS, and those workers try their bests. They even call me to let me know they are near my house.

I love it. I don't ever have a problem with tracking my item and tracking number. Also, if there's a problem with an item being delayed they keep you updated and give you a new shipping date. I recommend.

I really like the fact that UPS puts my packages on my front step on my porch. All other delivery services leave my packages by my garage door. UPS seems to deliver earlier than scheduled. I've never had an issue with them that they did not fix.

The driver delivered my computer with care as I watched him from my Ring Doorbell. When I asked him to put it in a certain spot so it would be less noticeable he gladly did so. He was very polite and respectful of my property.

Never had an issue with UPS. The paperwork and labels are very detailed and they are very dependable about delivery dates. I have pretty much had deliveries through United Parcel Service and very few packages sent. Both have been very good.

UPS is a good company. They are mostly on time, they have comparative prices. They’re a Good company to deal with. I use them all the time for my company and my personal packages. Would highly recommend them. Deliverers are nice.

It really depends on who is handling the route. Some of the drivers take their job seriously, others don't and will treat your packages any kind of way and push them into your mailbox when they know they don't fit in there and completely ruin whatever it is you ordered.

Have had several parcels delivered via UPS with never a problem. They’ve always delivered within the timeframe they’ve originally given. It’s super easy and convenient to track items through them. I’ve never had a parcel damaged through this service. Would definitely recommend shipping with them.

A driver puts our deliveries near our garbage instead of bringing the parcels to our home. The weather is Sunny and this is pure laziness. I have called and explained the situation with no avail. The customer service representative blamed the customer. Our driveway is on a rural road and a tenth of a mile.

If it's not grocery I usually order online. UPS is used by most companies. I have found the drivers on my route to be friendly, careful, considerate and helpful. This was especially appreciated during the holidays as my deliveries increased exponentially. They are the best as far as I am concerned.

I prefer using UPS services because it is a comprehensive professional entity. I feel confident sending and receiving packages and never had a problem at all! It is easy to track packages from the point of ordering to shipped, and delivered. Quality of service is meaningful to me and highly valued. Communication is excellent with the consumer in via ways. I especially like emails and texts! Every service is completed in a timely manner. UPS systems work! I am aware that UPS gives back to communities and serve individuals in ways to improve their quality of life. It is truly a company of authenticity and integrity! I am a proud consumer! Service excellence to humanity is UPS's goal!

Awesome Spencerian. They are very prompt and very efficient and professional. They also give you details on your order and your packages. They are usually there before the minimum time they need to be.

We use UPS the vast majority of the time. The reason for this is that they are always very careful with packages. Of all the packages that we have received from UPS none have been damaged. The other reason is that it is always on time. I highly recommend it.

Our UPS driver works overtime to deliver packages to our rural area. We order online often due to lack of shopping in our area and depend on online purchases and good shipping. UPS answers our needs!

Usually my experience with shipping companies is negative. In saying that the last couple time with UPS wasn’t too bad. I do tons of online shopping so I get to deal with shipping companies almost daily. Good days and bad days like with any business I guess. I understand logistics is crazy in Canada but at least 50% of the time I have to either call or make out a ticket for my parcels. Never had anything not show up except once. Which is pretty good considering we’re talking about thousands of deliveries.

I have no problem with the drivers, they are always friendly and courteous. But a lot of the packages are totally destroyed, dirty and mishandled. Luckily nothing has been damage too badly. Take pride in your work people!

Overall, the service was not bad. The items were received in a timely fashion. I would certainly utilize the service again in the near future. The workers were courteous and friendly. We as consumers deserve to be treated with dignity and humanity. Thank you!!

My UPS have always been on time. Except one time I got my order a day early. Don't know how that happened. I like UPS. "GO BROWN". THANK YOU. Don

Most are good with package handling, but some are not. Need to put more emphasis on package handling when training. Usually good with delivery times. I have met some very Friendly and upbeat delivery men and that's a positive.

I rarely get a box from UPS that isn't damaged. The last was December 2019. I had purchased a box of 4 cases of expensive canned salmon from Wild Planet. They had HAND PACKED the cases into the box. It was around the holidays so I had just put the box into the pantry. After the holidays I noticed a putrid odor. One of the cases of salmon, which had been HAND PACKED into the box by the salmon company, Wild Planet, the flip top lids were completely OFF of the cans, and salmon juice was everywhere. The liquid from the broken cans was everywhere, was spoiled, and reeked so horrible. Wild Planet said that the cans were fine when they packed them, and they must have hit something pretty hard, for the flip top lids to come off of the cans. They said that they mark the boxes FRAGILE-HANDLE WITH CARE, but UPS doesn't seem to pay attention.

Thoughtful UPS delivery personnel always know to knock loudly on my door because I sit in the back of my home. Having thoughtful and caring members with these characteristics means everything to me. They are patient and always have a smile when greeting me at the door. It's compassion such as this, that defines their actions every time I have a delivery.

Great service. Great employees. No problems whatsoever. Always on time. So great to do business with this company. Have used them for many years and could not be happier. Hope everyone has the same experience as me.

I live in a very rural area with many driving hazards such as ice and snow. They always seem to get through. My one bad comment is that even when I'm home they do not knock on my door when delivering a parcel. It just appears. At least give me a heads up if possible.

I'm so upset. Gets my airfryer today, overly excited to use, to open the box and my product is cracked. I thought I heard something drop outside. I'm not sure why the delivery person did not ring my doorbell. That would have been the professional thing to do. What happened was very careless and I am not pleased with the company right now. The company as a whole has to take responsibility for what their employees do or don't do. Please show me in your policy that it's okay to mishandle someone package. UPS has to do better by their customers.

Everything I’ve had delivered to me by UPS was always intact. The delivery guy always addresses me by my name, he is always very friendly. Makes a point to bring my larger packages in the house for me instead of just leaving on my front steps.

I've never had any problems at all. I receive many packages. I LOVE THEIR TEXTING Notifications, and how they are close to up to the minute accurate. Just an all together great company. I wish all companies would use them.

The majority of products I receive by UPS are damaged and repeatedly replaced, sometimes a third time. UPS has failed to improve the care of handling wasting time, resources, and money. In my opinion of top shipping companies, UPS leads in damages.

UPS is an excellent carrier and ranks right up on top. My younger brother flew for UPS after he retired from the Air Force and he was sold on the company. So am I. Our dog Furby also loves UPS and runs to the door to greet the UPS deliveryman who always has a cookie for him. Yes UPS Personnel also treat dogs extremely well and show how friendly they are.

Overall they do a good job. Some of the drivers could use some common sense though since they can never figure out the set up of the condos where I live. It's an extremely simple set up, but many drivers are thrown when one letter or house number differs between package and house. Then they simply have no idea where to deliver the package.

I have had very few problems with my deliveries. I have been receiving products from them for the last 25 years with satisfied results. Also no problems while I was a buyer for the company I retired from.

UPS is fine for domestic shipments. They are not equipped nor do the appropriately manage international shipments. I sent a package on 12-9-19 to Jamaica that still has not been received. UPS did not get information for duty payment to release package. Instead, they are charging shipping and handling charges daily, which is twice as much as duty. The lack of responsiveness and these charges is completely unacceptable.

Always on time. Very polite drivers. Easy shipping company to use. The employees that work at the UPS Store are very Professional. A lot nicer than FedEx. FedEx has gone downhill. Between the two of them UPS is my Choice.

The thing I like the most about UPS is their drivers, always nice, ready to help, willing to work with you and very pleasant. Also in the ups stores same thing, the Representatives are very nice. Shipping times are fast and they are very reliable.

My experience with UPS is very good overall. We had one outdoor delivery and the driver went out of his way to accommodate us. He coordinated where to place the pallets, allowed us time to check the delivered items. We found one item delivered missing and he took all the information down with a smile. Couldn't have been better. Great service with a smile.

I have had very good service from UPS. Easy to keep track of the package. Delivered when they say it would be. Going to ups store is easy and service is friendly and easy. Offer lots of different service.

Ed (our UPS carrier) is prompt and very knowledgeable and always gets out packages here on time. He is respectful and always puts the packages in a safe place out of harms way. He never just leaves them laying on the ground where a dog can carry them off or where they can get wet in case of bad weather and if he is asked to put them in a certain place he will do that for us.

I ship and have orders sent to me with my business. Usually several boxes at a time. Although my UPS delivery driver is a great driver. My boxes and merchandise I order ends up looking like an elephant kicked it around. I have more claims then successful deliveries. I will not ship using UPS. I have no control of how it's sent to me.

I trust UPS and their service is always quick and efficient. Sometimes they are a little bit more expensive than USPS but shipment times are faster. I have never had any trouble with UPS. The service members at the location near me are also friendly and polite.

Always consistent service. Shipping costs are fairly priced. The employees are always friendly and attentive. Shipments always arrive on time and are easily tracked. If have any problems they are handled quickly and efficiently.

The customer service at the local store is spot on. If I have a package to mail, whether a return or no, I always prefer to go to UPS than any other store, even if it's out of my way when running errands.

UPS normally delivers my Amazon orders. They are usually on time and undamaged. I also use UPS to deliver packages to my college student out of state and they always arrive on time. Their store is close to my home and easy to get to. Their people are friendly and helpful.

It’s the only company that has been delivering when they say they will without damages. The app is very helpful and not pushy. I get precise information delivered to my phone without even knowing I’m getting a delivery sometimes.

The USPS is my all in one go to for shipping. If you avoid the lunch hour you can usually get through quickly. They offer passport form processing at some locations. I have always been helped my mail has always been a concern when I am concerned and my issues and needs met. I have at different times had a post office box used their money services. Great handlers and carriers.

UPS always leave my packages in the right place, they always deliver on time according to their notifications and they always send me notices that are accurate. They are professional and I choose them for all of my personal shipping needs. Even visiting their stores are always a pleasure doing business.

Generally, packages are delivered safely. Have had a couple of missing shipped items. There have been some damaged boxes and boxes thrown to the door or left in bad weather. But, generally, there's timely delivery and packages are left safely.

They are great. Work really hard. Are courteous. Deliver on time. Give you good info online about delivery. Office personnel wonderful too. Would highly recommend their use. Preferred over USPS. Good also is FedEx but see more of UPS.

The mail service is sometimes not reliable and needs to be improved. I paid for your tracking and never could find out if my letter was received and I have also sent mail that was never received by the recipient. Herb. Thank you.

UPS delivery service is not consistent as the service was in years past. Customer service is important to me. I have deliveries two to three times per week. Approximately half of the deliveries are left out away from covered porch area. The others are left three feet closer under covered area in case of rain. I have had a few packages found soaked through when I arrived home. Simple training with employees could help increase satisfaction with customers. But I do like using UPS services.

My UPS man was awesome during the Past Christmas Season. I think he was at my front door same time everyday! My UPS man had a delivery for me that needed a signature. He noticed that I was not home! He left and made some other deliveries. I was somewhat upset that my package was not at my doorstep on the promised time. Well think again. My UPS man knew how important it was to me to get my delivery. He came back at the end of his route and delivered my package!!!! Now that is service!!!! He's the absolute BEST!

The UPS delivery people have taken to leaving my packages outside the fence, sometimes on the street instead of bringing to the bench beside the door like they used to do before the Christmas season——- although I fail to recognize the connection.

UPS deliveries are made in timely manner and my packages are in good condition! Have been really pleased with the service and delivery time. I would refer others to use their services. Their prices are really competitive.

What really frustrates me is when they bring a package, they often put it in front of your door so you can’t even open it to get the package. Do you have to go around to the front of the house through the garage so that you can pick up your package away from the door. Where is the common sense? And if they lose a package, don’t even think about tracking it, it is literally impossible.

I receive most of my deliveries from UPS & overall, I am pleased with them. There have been times when I have lost merchandise b/c pkgs were left in the rain. At those times, I would think it prudent to at least ring the doorbell or rap on the door a couple of times to let customers know immediately when a pkg is vulnerable.

Always seem friendly but very efficient. They do not waste time, all of them seem to be hard workers who take their jobs seriously. I feel very confident in using their services when sending any packages, especially items that are somewhat fragile. UPS workers that I have had any dealings with have handled all packages as if they were their own.

I use them almost daily. I'm a big Amazon Prime person. UPS is great rain or shine or in???? degree weather. Always pleasant and ever so prompt. I always choose ups if I have a chance. Totally happy with the service and the nicest most professional of all the others.

UPS is mostly always on time for deliveries and packages usually in good shape. Of course they’ve been around longer and have more experience with deliveries. Can depend on them to get the job done and most mail persons are courteous.

So blessed to driver I have I’ll bring my package to my front door, knock on my door door or ring my doorbell. If it’s raining he always make sure you put in a garbage bag and put it in a special box that I have out front. Numerous times rather stop and talk to me for a couple minutes making you feel like your hometown person and not just another number of living packages. I appreciate the hospitality that he shares when he comes by. Five I’ll be get great service from UPS.

Maybe we just got lucky. We have, hands down, the best delivery man ever and he’s with UPS. He will bring in large parcels that are too heavy for us to lift. He will hide a large Christmas gift in our garage when asked. He is always on time, picks up our returns, which are so simple with UPS, and never leaves a package in the rain. He and UPS are the best!

The USPS service is normally right on time and are good about getting things to you in a timely manner. They are easy to work with also. All my experiences I've had with them has been very nice and polite.

Yes, Randal ** the UPS driver in Atlanta should wear a cape with SUPS on it. He’s a Super UPSer employee. Keep up the great work. Anytime I ever had a package delivered by UPS on time And in good shape. No Ace Ventura Packages Delivered here. Watch out FedEx.

Regular route drivers are more customer friendly than "fill ins". Fill ins will deliver any time of day and you never know when they come or how they will leave your package. If fill ins aren't familiar with neighborhood they may drop & dash...throwing your pkg. to top of stairs.

This has to be one of the top worst companies for trying to send a notice to via email to ask why they send out a notification that a package is going to arrive when it does not arrive on their stated date, nor the next day. They caused me to stay home 2 days expecting a package and it did not arrive. Then it is nearly impossible to find out who is sending the package, and still can not find out what the package is. It took a couple of hours chasing their web info just to find the company name of the package sender. Then it is a nightmare to contact them via email to ask questions. Terrible customer service. Worst I have ever experienced. I pray for anyone that goes through this kind of experience.

We receive packages almost every day. Driver does a great job - if our electronic gate is closed he puts packages where they will be safe. He is also very nice to our lab puppy! We have received great service from UPS.

Always had good service from UPS. Delivery on time and in good condition. Very satisfied with the personnel and delivery of the items I order. All items are protected from adverse weather conditions.

Drivers are always nice and courteous. They follow directions left at the door for delivery. The packages seldom get lost. Their delivery is predictable. Love their UPS store service with Amazon - I can return without packaging it. And the drivers love dogs!

Our postal carrier is very good about being careful with our packages. She even helped me reign in my unruly dog. USPS is not perfect, they sometimes put mail in the wrong mailboxes, but we sort it out.

Products have always been on time and damage free and placed in appropriate spot in case of inclement weather. Any interaction with delivery personnel has always been pleasant. I have noted the same type of professionalism and service on home and business deliveries.

I have always had favorable results with UPS when shipping anything across the country. The only time of year that I have any issue with the company is during the Christmas season. This year two packages that I received looked as if they had been crushed during transit. The contents were not damaged because the items were clothing ordered from a manufacture. I usually do not get upset with UPS if no damage has been done because I realize the volume that they handle during this stressful time of year.

Shipped 4 pkgs from Mississippi to Virginia at Christmas...homemade goodies for my children, were delivered intact, on time...from over 800 mi, during the holidays just as promised. I was extremely pleased...Thanks UPS.

UPS has no answers for packages that need a signature in order to be delivered. They deliver 8 am to 5 pm while most people are in school or at work. It's up the recipient to make arrangements to have a package delivered at another time or pick it up at a regional UPS hub. When you call to complain or get a new delivery time/day, you get "I know how you feel..." Unacceptable. At least Fedex and USPS will drop packages off to community-oriented places where you can go a short distance to sign and retrieve the package.

I feel UPS does not train their employees on how to handle packages with care. More times than not my packages come with dents and holes. I see when they arrive at my home they go through the packages tossing them aside!

UPS is overpriced for ground and next day air. 60% more than FedEx. Could your drivers show a bit of common sense and NOT a package in the rain - especially when 25 sq ft dry covered porch?? Two Feet forward is NOT that difficult.

Delivery guys are efficient but the system in December totally sucks, I know they are overwhelmed but this is a time to figure out better ways. More truck, double routes whatever they need to do but only for a month they need to do it. I did not get a few packages that I ordered and the companies shipped with other and I got it next day and this also was an issue with returning things. UPS in Council Bluffs Iowa office is incompetent and rude. Backed up nonstop. Not friendly nor helpful.

Very reliable and I know my packages are handled with care. I have my packages delivered to my USPS box which assures me that the package is safe. I have been using UPS for 20 years and am a very satisfied customer.

Our packages are always delivered on time and in good condition. Our delivery guy is very polite and professional. When I must go to a store the personnel there is the same. Professional, courteous and helpful. I would recommend UPS services over other shipping companies.

I usually have the same delivery guy and he is super friendly and places my packages down unlike FedEx, who I've witnessed dropping or throwing packages on my step. I appreciate the care that UPS takes with my packages.

UPS has the best ETA. They’re prompt, & they handle my packages with care. We have the same delivery guy & he places our packages in a good hiding spot. Also, I love the fact that I can track the truck that my package is on. The map is very helpful. UPS is the way to go.

The box they used was at least 5 times larger than the product. Sent two packages at the same time each weighing only a pound each and the cost was way out there. Could not track one of them. Will not be using them again unless it is to return some item that has been ordered.

The 1st thing I appreciate about UPS is that I am able to track my package without having to log on and set up a password, etc. I receive an easy e-mail telling me exactly where my package is and the estimated delivery date. My packages are always delivered on time as promised, in excellent condition and never lost or stolen. I did have an issue once where a roommate turned away a package she was unaware was mine, I called UPS right away (@ 7:00PM) spoke to a supervisor and received my package the very next day! Excellent Customer Service!

UPS is more affordable, faster than their competitors for the price, the hours and days they spend on the road (or air), but of all the things I can boast about, what I really love is the way they give you constant updates on the status of your parcel(s).

We live in a rural coastal Oregon and our delivery driver always makes sure to place our packages well under our porch overhead to make sure they don't get wet. He has to carry our packages about 200 feet from his vehicle and instead of just leaving inside our front gate he brings them to the front door.

The delivery person has always been good to me. I have have only good things to say. As a matter of fact, one windy day, they took the time to find a heavy stone to place on my lightweight package so it wouldn’t blow away! I was impressed.

Shipping costs are too high. Is this an Amazon effect? I went to ship 3 cotton covers (couch, loveseat, and chair) from FL to NY and it was $50 for the cheapest price. No point in self shipping in 2020.

I didn't give the postal service a 5 because in some areas our mail goes two hours away and then comes back to our area. I use Soulsbyville, CA Post Office a lot and the customer services is always outstanding. I live in a rural area and the Post Office doesn't delivered to my house. They are only open from 9-11 am. Makes it hard to get stuff delivered there when you work.