United Parcel Service - UPS Reviews

My package was paid for delivery within 2 days. These are important documents that needed to arrive before Dec 28. I chose UPS purely for this reason and the fact that they were the closest such service on a cold day, otherwise I could have used the post office. Since Dec 21, my package arrived at the Winnipeg UPS office and has not moved since. It is now Dec 30 and no one knows where my package is.

The dispute has been resolved to my complete satisfaction. I would suggest that UPS completely redesign their website. It is currently impossible to be adequately informed of the delivery status of its packages. The information is sometimes even wrong, as happened in my case. UPS employees work hard but they need better IT tools for customer service.

One of the worst and sloppy service providers you could choose from. They have delivered a damaged shipment to my address and they are not ready to accept their mistake nor ready to help their customers. Don't ever choose these guys for shipping your products, desperate damages guaranteed by them. Look at my situation and make a wise decisions.

I ordered numerous items early in the month of December. All of the items being shipped through other companies arrived as scheduled or had moderate delays. However, I received updates on items when requested. The majority of the items shipped by UPS are delayed. I receive no updates about my items. It always states, "Check back tomorrow"; showing that they are just sitting in facilities for days. It's so disheartening and disappointing. I understand that there are massive delays due to increased shipping and the pandemic. However, if all of the other shipping companies can make an effort to provide service in a timely manner and at least make sure the customer is updated on their packages then so can UPS.

Paid $150 for overnight shipment of a package. The package will no longer be there in 1 day but 2 days ($100 difference) because of their error. UPS will not refund the $100. Contacted the store and spent HOURS on the phone with customer service with no help or sympathy that the very important package would not arrive as expected.

My primary experience with UPS is deliveries from Amazon. But I have had many deliveries, over many years. Rarely, if ever, have I had a bad experience. This year, due to the pandemic, I've placed more orders than usual, with Amazon.ca. Smaller parcels they send via Canada Post, which has been a horror story this year. Larger parcels are sent using UPS. They always arrive on the scheduled date, and often before the scheduled date. The drivers ring my bell, and leave the item on my front porch. Which is as I have asked that they do, since I live in a safe neighborhood. I have nothing but praise for those guys and gals who do the deliveries, along with everyone behind the scenes who ensure parcels are sent out on time.

UPS by themselves decided that they would stop delivering my packages to my house and tried to force me to drive 50 miles to pick them up at a drop-off location. I have lived here for 12 yrs and always had packages delivered with no problem. I went online to try and reroute it to my house and UPS wanted an additional $16 to do that. I paid to ship it from Amazon.com to my home. Not to another city 50 miles away, then be asked to pay an extra $16 to do what UPS had done at my home consistently for 12 yrs. I called 800-742-5877 "Customer Service" line spoke to Craig Y who lives in Asia. The only helpful thing he had to offer was he explained that UPS updated their website and now by default, without asking customers if it's ok, changes all customer's settings to ship packages to drop off locations instead homes. I never signed up for that and didn't authorize that change.

My normal delivery drivers are usually good. However the 2nd day/next day/holiday drivers are horrible. My package was scanned as left at the front door. My house is 90 feet from the street up and my driveway is up a bit of a hill. This package along with many others get left at the corner of my street and driveway. I have had several go missing but UPS swears they left them on my front porch. How stupid of the drivers saying that with everyone having security cameras these days. There is no accountability of the drivers. When you complain they blackball you at the local terminal and won't leave a package without a signature even though the shipper didn't request one saying you had too many missing items. The items would not go missing if they put them on the porch where they are not visible from the street or driveway. I have pictures and downloaded video of these drivers and their laziness but UPS don't want to see them.

I received an email stating my package delivered. I am very aware of package theft so I was home and ready for this delivery. This was NOT delivered to my address. I filed claim offering reimbursement. I don't want money! It is 6 days before Christmas. I want the items I ordered for my grandchildren! Reimbursement doesn't cover the hassle of trying to find the items and them ordered and hope they actually show up this time. My address is clearly visible on my house! Stupid mistake and even worse response.

I ordered a Christmas gift and paid expedited shipping. My package stated it was delivered on 12/16, which is my son's birthday; however, the package was not delivered. I have called around for 2 days and UPS acknowledges that the package was delivered to an incorrect address all the way around, not even in my city yet they are not able to tell me the address it was delivered to and I have to wait 2 weeks for an investigation. This is not the first time this has happened to me. UPS never delivers packages on time or to my resident. I will not use them again. If what I purchase is sent via ups I will not purchase. It has become that big of an issue for me.

We have been experiencing lot of issues with UPS lately. They damaged our $5000 equipment and didn't want to take any responsibility. They came with a stupid reason saying that the unit was not shipped in a strong enough box. It's manufacturer's professionally packaging and the manufacturer has been making professional medical and dental equipment. The stupid UPS just mishandled the heavy 86lbs unit even though there were stickers on it says "Heavy Item" Handle with extra care. They left us alone without any help nor any reimbursement for the damage. We will do everything possible to ship as less packages with UPS as possible... They are simply taking advantage of not having many competitors.

I placed an order on black Friday and got 90$ off. The package was supposed to arrive within two days. It's now been almost a month and UPS simply said they lost it! Now if I want to place a new order I'll pay way more. Neglect and irresponsibility. Shame on you.

If I could leave no stars I would. They’ve delivered 4 packages in the last two weeks to the wrong address. Their tracking says all 4 items were delivered to my door yet they ended up at other people’s houses. Luckily my neighbors are honest and I generally get the packages back. Their customer service is atrocious too. Someone put me on hold tonight when I was inquiring about a package that was attempted to deliver today (even though I was here all day and no one came or left a notice on the door.) The rep never came back to the phone bc it was past 9pm and they were off work I guess.

UPS emails me package delivery confirmation and no pkg. delivered at all- we were home the whole time; no doorbell ring, no dog bark, and keeping an eye out for it - no telling where the pkg is? I go online to file a claim and their process requires you to check a list of scenario options for which the only logical choice would be delivered to wrong address - but who knows? I submit the claim last night and today they email me with more red tape admin hoops to jump through. Bottom line you cannot depend on UPS — I think the “U” stands for UNRELIABLE.

Recently I paid over $300 for delivery on a specific day. The driver FORGOT to put my item on his truck. Asked for a refund and told no that UPS suspended refunds due to Covid-19. Appalling service!!!!

I sent a package over two weeks ago to Germany and had no news about where it was (although I purchased the 3-5 business days delivery). To this date nothing has been delivered, a UPS member even told me it was lost. I have been contacting UPS in the US and in Germany and they keep dismissing this issue. Yet, my family member who was supposed to receive this package I sent as a gift, just received a bill from UPS asking him to pay immediately for something that has not even been delivered! And the money they are asking for is even more than what my gift is worth! I really don't know what to do, I have made phone calls, sent emails, written reviews, and UPS has not taken responsibility.

UPS is the worst carriers in the world. They are very irresponsible with packages and deliveries. If they can't read addresses or even know how to read or write then they don't need to be doing deliveries or working for UPS. I ordered something and received an alert that my package was delivered and left at my front door. However I was home all day and I live in a gated apartment complex there was no package left at my front door or a notification that they were there.

Please do not use the services of this fraudulent company. Integration and all employees confirm that delivery is possible-an order is formed # **, displayed on the website SHIP TO: Simferopol, RU. But later it turns out that UPS is not interested in delivery, but only in collecting money from customers. In turn, the online store PUBG Mobile again asks to send the company UPS again, there may be a mistake in something, but there is no error, delivery is allegedly possible again for 30 euros! Why is this deception not stopped by the security services? What do we pay for delivery? Guys do not waste your nerves, please ignore this company, it was still in the last century, when delivered on horseback. I am very sorry that it happened, because I saved this money working around the clock as well in the delivery service, we are represented in 20 countries and there is no such fraud anywhere, everything is as transparent and honest as possible.

I’ve been waiting for a package since Tuesday. My promise date on Tuesday 8:42 AM I received a text message stating my package was delivered so I checked for the package. Was not there. I called to find about my package and was told attempted to deliver. It will be delivered the next day. Call On Wednesday and was told by the representative it would be delivered the next business day by 9 PM so they text me Wednesday night at 8:50 to tell me an attempt was made. Now my package Will be delivered Thursday morning by 9 PM. This company has already been sued for lying and mishandling packages. I guess they haven’t learned their lesson. They continue to lie and lie and lie. If you can’t use another company maybe FedEx does better!!!!

This is the 6 package that has been delivered to the wrong address or I did not get at all not to mention the 4 items that arrived damaged. UPS is hiring thieves and people who just don’t care. I have had disinfectant jewelry perfume all come up missing and when you call they will tell you they have to investigate when it clear shows they delivered to a totally different address in a different town. They never investigate or get back with you. Macy’s and other companies need to drop their contract. Use FedEx or someone else. Not sure what’s going on but UPS has problems. Trying to contact the attorney general to see if they can be investigate.

UPS called to say they had a package for me and I needed to pay brokerage in order to receive it. Since I was expecting a cross-border package I paid the amount due promptly. The package never arrived so I lodged a claim through their website resulting in me learning the package was never intended for me in the first place. UPS closed the case and told me to contact the shipper... impossible when you are not the intended recipient of a package. I have since contacted UPS online Customer Service four times in over a month only to be promised the refund of the brokerage fee was being processed. It still has not been processed.

I shipped a parcel using UPS from the UK to Singapore. The parcel and its contents were damaged on arrival. I provided photos of packaging before sending, and after. Photos of the damage. I reported it immediately. 7 weeks later I still have no response. I have telephoned, emailed. I have a complaints number, I have spoken to a manager. But still the matter does not move forwards, and no-one is prepared to help. I have emailed the manager twice in the last 3 weeks, but no reply.

After several days searching for my package, they said no one found it. I tried to contact someone, but there is no way to speak to a real person. They made me create an account to track my package with no results. They wasted my time.

This was perishable product, would have been fine if delivered in time. Was to arrive Friday, not able to deliver in Saturday because delivery driver couldn't press a button to allow access. Package then kept at UPS facility over weekend, then delivered to an alternate sight in Monday. Package had to be retrieved from retail store and was completely ruined by this time. Customer service says, "Sorry, we can't make any guarantees." Will never, ever use this service again.

I recently ordered ** from Amazon and they were to be shipped UPS. The problem is, UPS turned them over to the USPS in Kansas City for delivery. Kansas City is approximately 50 miles away from my home town of Warrensburg, Missouri. USPS then shipped my ** to Des Moines, IA. So instead of receiving my ** on the 17th from UPS, it is now on its way to my local post office on the 24th. If UPS is supposed to deliver an item, then UPS should be required to deliver the item. When items ship to me via FedEx, FedEx delivers them. When sent through DHA, DHA delivers them. UPS for some reason turns packages over to the Post Office, who seems to think Warrensburg, MO is somewhere close to Des Moines, IA. In the future, I will do my best to avoid UPS shipping and I recommend everyone else do likewise if you want to receive your packages on time.

It really takes a lot to get someone like me to sit down and get on this website to leave a review. There is nothing worse today than a company with NO customer service. We had an expensive live plant scheduled to be delivered on November 17 and they never showed up. The tracking status suddenly changed and stated no delivery date. I called UPS just to be shuffled through machines that told me that the package is in transit and they have no idea when it will be delivered or why it was delayed. At this time, we have no idea what's going on and UPS offers zero support. I realize UPS has a lot of deliveries but customer support is a must.

A UPS driver lied about trying to make a delivery at my address and took my package to a pickup center so I have to pick up the package myself. The pick up site is in downtown Salt Lake City Utah with no free parking and I have to pick it up during their hours. Why order from Amazon if I have to pick up the package myself. My proof the driver lies is two fold. One, if they try to make a delivery they immediately send an email, which I never received. Two, I received another delivery on the same day from Amazon from UPS. This is not the first time this has happened. In my instructions if I am not home I ask them to call me for further instruction which did not happen.

They deserve less stars than one. If I could give them less stars I would. So far I have had 4 different things that were supposed to be delivered by UPS (and I just moved to this apartment) even before this. Every time UPS is involved there is a problem with my order. They either returned my orders to sender or say they “tried to deliver” but have not even made attempts. I have signed up for “my choice”. Made everything idiot proof and they still manage to not deliver my stuff. At this point I cringe every time I see that UPS is being used for anything I order. Customer service doesn’t seem to exist. Even when you get a rep they tell you just how little they can do. Hands down the absolute worst delivery company. Just trash!

I’m sure this is said a lot but 1 star is too generous. I paid for 2 day air and now won’t get it until the 5th day. The driver pencil whipped his delivery attempt, home all day and have Ring evidence he never showed. The customer service told me they would call me when ready for pick-up. Never did. I called back and they said go now. I went and they were closed even at the time I called so why send me. Then they said they would arrange for next day pick up and I call now and they said that’s not possible, they don’t know why they would say that and that it will be Monday. I will be avoiding UPS for the foreseeable future.

I never had a good experience with UPS. There was once I used them for a expedited shipping, and ended up they did not even attempt to deliver the package due to one of their facilities is closed. Well, they should have at least inform me as a sender or the receiver to pick up the package or make any arrangement, but they did not. I have to figure things out by myself, and I could not believe when the customer go pick up the package from the address provided by the customer service rep, they ask her to go to another location because the parcel is not with them. This is UNACCEPTED in any ways. What's the point using them for shipping?

If I could give zero stars or negative stars I would. We ship LTL freight regularly for our business. We have shipped with many companies and have NEVER had an experience as bad as with UPS Freight. We scheduled two shipments with UPS Freight thinking they should be a reliable company, like other big-name companies such as FedEx Freight, Central Freight, or YRC. What a tremendous mistake!

The first parcel was never delivered, even though they claimed to have delivered it and they claim to have left it, I quote, "in the middle of nowhere". The second parcel was thrown over my six foot high security gate and severely damaged, no attempt was made to contact me until after this event when I got a text saying, "Your parcel is at your gate," I arrived home to find the damaged package soaking wet, the item is electrical and I am still waiting for it to dry out in the hope that it still works, and I am about to inform the sender in the hope that they will never use such a poor service ever again. I can provide photos and CCTV footage if necessary.

My brother use to work for UPS. It's true that they have to move fast with deliveries and COVID can be a factor in how soon something arrives. However, regardless of those two factors, since mid-September, all of my deliveries are covered in dust and dirt upon their arrival. The trucks don't appear to be very clean. Do they not do proper cleaning at the end of the day??? At least 3 of my packages (and they weren't small,) had to be vacuumed off and wiped down before being allowed in the house. I tried to speak with someone on the phone about it and was referred a wrong number. It's so discouraging. I remember when they did better.

Haven't had an Amazon package the required a physical signature in years, whoever the character. Order a smaller thing from amazon, not large, not expensive, and receive a random 'your delivery failed' email. Get in touch with UPS because apparently they're the carrier... only they're not, they subcontracted it out to another carrier who their specific contract with that specific carrier requires physical receipt and signatures.

The fact that a lot of stores go through you beats me. The fact that my package can be ID verified and still delivered to the wrong location is beyond me. Then I can’t even speak with someone to file a claim. I have to consult my product provider wait 14 days to even hear an answer. I’m so over UPS any company that uses them I will not be ordering from.

The customer service of UPS is terrible and the worst I've ever dealt with. They announced a package delivery to me as delivered and signed by a receiver with a name I never heard about. Has nothing to do with my name. For complaining they want to guide you through stupid web sites with more stupid questions. When you get through to a representative then they look after your name, find that the address is somehow different and you have to deal with the sender. The problem is, that I have an order confirmation from the sender and talked to them. Name, Address, phone number, everything is correct. Now a 100$ value package is somewhere. They don't care about you and want to end the call as soon as possible. I didn't yell, I was very polite but disappointed of course. This company is dead for me. If I have the choice I will use a different shipping company, even I have to pay more. If there would be "minus stars" I would give that.

I have never once had a good experience with this company delivering packages, I never even choose them, they just happen to have deals with enough international shippers. Every time they get a hold of my package it takes upwards of an entire WEEK for me to get the damn thing, and that is if they even bother delivering the damn thing, too many times I've had to just go get it from where ever they are holding it. I seriously doubt any of the good reviews on this company as even their drivers hate this company, it isn't the fault of the drivers, they're overworked by the idiotic upper level staff. This company just needs to die.

This is the worst shipping company! They’ve lost my packages twice and both had very sensitive timing (overnight). They also give out incorrect info which makes dealing with them difficult and time consuming! Avoid at all costs!

UPS trucks are apparently not cleaned inside. The build-up of dirt causes packages to get so dirty that my clothes get dirty handling the package. Our house also gets dirty where ever the package is placed. I have complained two times directly to the company. I have never received contact from them and the problem continues. If I had the choice I would not allow UPS to deliver anything to me. Fedex does not seem to have this problem. This is a management issue that UPS has that is not being attended to.

I ordered a laptop from Amazon which was shipped for delivery via UPS. I received a message that it had an incorrect address and would now be delivered on Monday. THAT IS NOT TRUE. I receive Amazon packages almost weekly without issue. I receive other company orders via UPS without issue. I feel like the driver simply did not want to deliver that late on a Friday night. Trying to reach customer service is a joke. It is fully automated and you cannot reach an agent. It states you can, but it loops you back to the automated system. This is a laptop I ordered for school which starts next Monday and I really needed it to get all set up.

Recapping, stay far from them more than you stay far from a CoVid infectious person.

I'd give negative stars if I could. I am importing cigars into HK, once my shipment arrived, I had to call UPS to know how the duty process works as I just saw my parcel kept on hold without an explanation nor call, they made me change my import permit permit 7 times despite repeatedly asking them any further modifications were needed and was told all was ok. Due to UPS' inepsy and incompetence I now cannot change the import permit anymore and I have to get a new permit, pay the duty AGAIN and then chase customs for my refund. I want to file a complaint with customer care as this is absolutely unacceptable and ridiculous to be conducting business this way. I don't expect much from bureaucrat unthinking drones so I'm also leaving this review to make sure people don't go through the same nightmare. UPS has wasted my time and once this shipment is done, I never want to use them ever again. Avoid like the plague. Thank you.

The corporate arm of UPS got involved and I ended up getting my package without having to pay "brokerage charges," after 4 months of back and forth. At least I got to work with someone reasonable, and I'm thankful for that. I will mention that I seem to have gotten traction in this dispute when I asked for an itemization or detailed explanation of the brokerage charges, which I'm legally entitled to, which they could not provide. This makes me think the brokerage charges are likely conjured or made up. If you find yourself in this position, you should consider demanding an itemization of the charges, which UPS is legally obligated to give you.

Two packages that I was expecting have been lost by UPS during the last week. Their service used to be reliable. Their service is now unreliable, and I would use FedEx or Amazon (no problems with either).

I called for my daughter's phone to be picked up from campground that we visited. After receiving tracking number the system tells me that my package has been delivered at a future date in a completely different state. I call customer service and am informed it was put in the system as a return to Amazon so I have to call Amazon. Amazon, of course has no idea what I am talking about because they can only search for orders in their system. I was told a Supervisor would call me back; it never happened. After I called back and had to go through the entire process I am finally connected to a Supervisor who tells me that there is absolutely nothing that can be done because they delivered it where I set it up. I called for it to be delivered to my house, gave the address for my house and asked for the phone call to be reviewed and was never given any answer other than there is nothing that they can do. Never will use them again.

Couple of days ago, I waited at home for UPS delivery of grandson's laptop I ordered from Lenovo as it requires signature to receive. From time to time, I kept checking from the front door to see if UPS truck is on my driveway. Then after a while I saw another small item sitting on the step at my front door (delivered by UPS, but did not require signature). At the same time, I saw a sticky Note on my front door saying "Sorry we missed you ..." -- this is for the laptop delivery that requires signature. The Note indicated that the package could be picked up at the nearby UPS Access Point on the next business day. The delivery driver DID NOT knock on my door nor pressed the doorbell to get people's attention inside the house. They simply placed the sticky Note on the door and ASSUMED that no one was home to receive the package (despite of a car parked on the driveway).

I continue to be very disappointed with the UPS delivery service. Cannot send packages to Penn States - they don't have an acceptable way to accept the mailing address on main campus without a building and zip code.

UPS Resolved the matter immediately and restored my faith in them. Thank you UPS.

Don’t bother with getting insurance. Shipped a glass globe, packaged in my own box (a box specifically made to ship a glass globe), and one lens was broken in transit. I paid for insurance up to $600, but that didn’t seem to matter. It was obvious the box had been dropped on its side. Only one lens broken, the box was fine as was the rest of the globe. UPS denied the claim, saying it was the packaging fault. Not the driver who carelessly handled the box and obviously dropped it. Not the handling person at the warehouse. Despite FRAGILE written all over the box, it was still handled carelessly. But UPS denied the claim with no real explanation, other than “packaging”. I’ll never use UpS again. USPS would have done a better job.

The drivers pick and choose which deliveries they will do each day. If you are inconvenient for them they either refuse to deliver or make you wait a few extra days. Also they charge for things that they deny later even though they are right on your account. I have had nothing but undelivered packages and late deliveries that they can't and refuse to explain. They either hire the worst drivers or their company is bad. Maybe both.

Wish I could give zero stars. Awful experience! UPS accepted and picked up a package to a PO Box, delivered it to the destination city, then returned it to the nearest UPS shipping facility where it will sit for at least 5 business days and then returned to me (at least a week from now). The package is a care package of clothing and necessities for a friend who has lost everything in a house fire. To add insult to injury, UPS will not refund the $27.91 I paid for this fiasco because "all refunds are suspended since March 2020." Shameful customer service.

Paid to have a package specifically delivered on a certain day and it was not. They refused to give a refund. They are using Covid as an excuse yet have record profits for their 2nd quarter. This has happened a few times now. Never use this company.

I have never!!! In my life had such a runaround experience. When trying to retrieve a package delivered to the wrong address... I spent two hours on the phone with them and accomplished nothing by them.

I order products from sites like Macy's and Apple and others and it seems I never get my packages in a timely manner from UPS. They are consistently late and use the USPS to actually deliver items. Would prefer if another carrier would deliver items. Others might be more reliable.

Don’t waste your time and money!!!!

I shipped a set of Romanian hand-painted crystal wine glasses to my twin sister for our 50th birthday. I packaged them extra careful and overkill even. Then bought the extra insurance in the amount of $600.00 coverage. And upon arrival, some of the glasses were damaged and broken. I filed a claim and after 2 months UPS concluded their investigation and denied claim stating they made several attempts to investigate packaging and damaged goods. And not once have they tried to contact me or my sister. Although I contacted them many times thru the UPS store where I shipped from. No avail. The insurance is a scam and the UPS is terrible in customer satisfaction and help and could care less that they lie and it can be proven.

I get packages all the time, nearly daily. So, to improve that experience, I signed up for My UPS so I can, allegedly, have more control over my deliveries. On there, I have specifically stated that we cannot accept deliveries after 6:00 pm because, while we are in a residential area, this is a church and empty after 6:00 pm. Despite those instructions and REPEATED complaints, they continue to deliver at night, leaving valuable boxes on the porch of the church overnight for the porch bandits (I'm generously assuming it's porch bandits and not UPS taking the 'delivered' boxes).

I bought an antique wicker chair on eBay and enlisted UPS store #3322 in Flower Mound, TX to ship it to rural Minnesota. Aamir, who handled my transaction, was thorough and friendly throughout the entire process. Most important was careful packing. Aamir and his team did the best job I have EVER seen on protecting this fragile item from damage. I could not be happier with the care and courtesy he showed throughout the nine day process. Ken **

I shipped few of my things from one part of the country to another from a UPS Store. While in transit the package broke. A claim report was created by the UPS and it was sent to the UPS store saying that all the items have been broken and discarded. When asked for photos of the broken items they didn't say anything. The claim of the items has been rejected as they said that the package didn't meet the weight criteria. After being on calls for 4 days for about 2 hours each day, I am told that I can't file for dispute as I am not considered the shipper and so the UPS Store manager can only file for that. The claim report that they generated is also false since the items mentioned were 90% wrong. Nor was I shown photos of the broken items.

My package has not updated since August 24. It has been saying order processed ready for UPS since august 24. This is unacceptable and I want this to be resolved as soon as possible. Please solve this.

American Express sent a replacement card for my damaged, Gold card. UPS says it was delivered. IT WAS NOT!!!! My wife was home ALL DAY. I texted to contact them to locate my card. You can not talk to a person. I tried to file a claim online. They would not allow me to file a claim. They say it was delivered. Now, my card with my name and address are in the possession of an unknown entity. Now I will be the target of identity fraud. This is the worst delivery company on Earth!!! No Service with NO accountability!!!!

UPS has gone downhill and never help, always give you the runaround and never deliver their packages on time or always receiving them damaged or in some cases I never receive them at all. As a shipper and receiver you should never ship through them. Use FedEx instead.

I have had poor experiences with UPS in the States, and avoid them as much as possible. They have a habit of taking the scenic route to deliver things. This particular parcel was ordered on the 2020/08/19, an axle for my car. The shipper advised it would be here by Monday, So I made an appointment for Wednesday for the car. The Shipper is 4.5 hours away by car. So of course UPS picks it up on the 2020/08/20 and on the 20/08/21 it's in Moncton NB. Well, 4.5 hours past my place, but that is their shipping route, so ok. At least, it is in the province.

On a Tuesday I was due to receive a parcel that did not come. I called customer service and assured it would arrive by Wednesday. It did not come. Many phone calls and weeks later I've learnt they have lost the parcel and will not give compensation. They are rude incompetent people who have no remorse or will to help a customer. THE WORST EXPERIENCE.

Lost my package with no help or communication to alleviate the situation. Also, their insurance policy and coverage is lackluster. Please don't ship expensive items with them unless you buy tons of extra insurance - i.e. you'll have to spend a boatload in upfront costs to make sure you don't lose out when they lose your package.

I had disputed a package I did not receive with a company I bought the item from months ago. They eventually tried to mail it again, which I received. Today, months later, some UPS employee comes to my house when I'm NOT home. Someone from my house signs it and asks "where's the package?" The UPS employee says it's for the item that I stated I never received and left the house. I cannot express how upset I am. What kind of shady business is this?!? Taking someone else's signature when they clearly stated they are not the person listed for that package just to cover yourself.

UPS recently suspended service guarantees. This means if you purchase a service that used to be guaranteed (overnight, 2nd day air) and they take a really long time to deliver it, you have absolutely no recourse for getting any money back. UPS if you're going to suspend service guarantees than you need to reduce expedited shipping rates accordingly. You still charge us the same rates for overnight or 2nd day air but there is no guarantee behind it anymore (so there is less value in it than there was before although that is not clear to the buyer at first). You're basically just taking our money if they are shipped at ground speed or slower. Great business practice.

Took 28 days to deliver a package that was supposed to be delivered in 3 days. Refused to refund money or reimburse for delayed items I had to buy. Impossible to reach anyone by phone. UPS store sender. Not their problem once package leaves store. Never ever ship UPS.

I run a small business from my house and usually schedule shipping pickups from my house. Recently, my scheduled pickups are not being picked up at least once a week. By the time I realize this, it's too late to deliver the boxes myself to a store. A driver even delivered some packages late at night but refused to pick up my earlier scheduled shipment. UPS is becoming unreliable as a business partner.

If I could rate UPS 0 stars I would as they have not provided any resemblance of a service. Apparently, the driver left my parcel on my letterbox (which is right next to a busy road) at 9:00am. I received the notification and at 10:00am I went to pick up the parcel and nothing was there. Obviously I was home so the driver could have knocked on my door or even left it outside my door. This was in June and it's now near the end of August and nothing has been resolved. The customer service person Darlyne whom I have been emailing now is completely incompetent and has just told me that the matter has been closed and I need to contact the shipper. I have asked multiple times for someone to call me, but my requests have been ignored. Please do NOT use this joke of a service.

Vendor overnight important paperwork to me for signing using UPS. The UPS truck arrived at my house on day of delivery and was unable to find the package. He informed me that the package was probably misplaced and told me to call customer service. I called and naturally the rep asked that I call back after 9 pm since UPS is now offering late delivery. I called after 9 and of course I wasted my time going through all the prompt, and then got disconnected because the call center closes at 9. I checked the site the next day and it updated showing that it would be delivered today by 1. 1 pm rolls by and I called again.

If I could give UPS zero stars, I would! Recently, a parcel was return as they claimed it was abandoned by seller and receiver. The seller called them as they requested, but they claimed they never got the call. They wouldn't release my parcel to me. They charged me a brokerage fee, then tried to get a second charge to send the parcel back. After 4 months of fighting with them through the BBB, I got my money back. Now my latest parcel has been dropped off at the wrong address. Even though a signature was required, they claimed it was left at the front door. I live in an apartment building.

UPS was the shipper for Amazon. For 3 days in a row I received notices from UPS that the 2 packages are 'out for delivery' to be delivered by 9pm. Amazon tracking stated the same things. On day #3, 2 packages were supposedly delivered at 10:30pm but I did not receive the packages. The packages were actually delivered to another house, whose resident delivered the packages to my house. The neighbor said the 10:30pm doorbell was terrifying and also questioned UPS customer service and attention to lateness of the hour.

We are now at over 90% broken packages from UPS. Latest today. Something went 4" into a box, destroying the contents. Just returned (again). This time was a computer case. Previous broken deliveries are wine, kitchen gadgets, books, etc. It feels as if they are going out of their way to break things.

If there is even a ZERO STAR, I would give UPS. Very bad customer service and they lost my goods and they don't even care about it. This is the second time I have a problem with them, I will never use UPS again. Any company I want to order from, I will call them before ordering from them to confirm their carrier.

UPS has to be the worst in shipping. I may get one out of ten packages on time. They managed to lose a truck tonneau cover in shipment. How does that happen? I pray that the covid cure isn't sent UPS.

UPS driver delivered a package, clearly marked with my address to a neighbor's address with no explanation. This is not the 1st time this was done, I have no idea why UPS continues to make this mistake. Luckily I was able to track my package and retrieve my package from my neighbor. No thanks to UPS.

Paid for service "signature required on delivery". Nope. Left at door and not even a doorbell alert. An apartment project so a reasonable chance package could have been stolen if left for any length of time. I find this totally responsible and criminal in the sense they took the signature premium dollars paid (tantamount to stealing).

The UPS called me today. I'll get a refund within a few days.

For the last ten years UPS drivers have never knocked on my door or rang the bell. They simply leave the package on my doorstep where it can easily be stolen. Even when I put a sign on the door telling them to knock or call they do not. Yesterday I managed to be at the door when the driver delivered the package, and I asked him when he was leaving why he didn't knock. He replied because of the coronavirus. But this was happening even BEFORE the pandemic. I often would see UPS drivers simply leave packages at my neighbors' doorsteps without knocking or ringing. As a result there have been over 10 robberies from doorsteps in my neighborhood in the last two months. So don't ever expect for UPS to ring your doorbell. They don't.

I have never experienced service as bad as this. The package I ordered was to be delivered on 7/27/2020. It was not delivered and a note was stuck on my door that it would be delivered on 7/29/2020. My partner had to take a day off from work in order to sign for it. It was not delivered and I had to go online to reschedule, which by the way they charged me $6.00, for 8/5/2020. It was not delivered and their customer service was basically unintelligible but rescheduled for today 8/6/2020.

I was waiting on a package from UPS, that should have arrived August 4th. It was in the Spokane facility (not far from my place), 4 pm on August 4th. After a few days of waiting for my package, I checked the status and somehow sent from Spokane to Illinois; with a new arrival date of August 10. When I talked to customer service to figure out why my package was sent elsewhere and how they can fix their mistake, they never answered any of my questions and just repeated that my package is currently in transit (no explanation as to why it was in Illinois) and that it will arrive August 10th. After the employee consistently circled around my questions, I requested to speak to a supervisor, which took some coercion for the employee to attempt to find someone. And to no surprise, supervisor was "busy."

Absolutely awful!!! Delay my fresh dog meat deliver every week!!! This week it’s two days late and they not take responsibility. It’s now 9:20 at night and they can’t tell me when the package will arrive. It’s 40 pounds of meat that cost $251.89 and they refuse to tell me where it is or reimburse me for it being spoiled!!! Problem week after week!!! Worst shipping company ever!!!

2 months and still they can’t find my parcel or refund my money. I wonder how they still running a business. Their link for complain doesn’t work. Customer service just take messages but can’t act. Eventually they send me link to complain that work and investigate. I filled it and been told me to wait 8 days for investigation. Again nothing happened. Wrote back to them. Again they ask me to fill in another form to claim money back. My experience with them is to avoid at any cost. Rude and unprofessional.

If you give a 3 hour arrival window, I'm not going to sit there watching out the window when I've got work to do. You have to ring the doorbell. This is the second time UPS has done this to me. No knock, no ring - just walk up and put a sticker on the door and walk away. The first time they did this, I was expecting 2 different deliveries. One was just a leave it by the door sort of package and the other I had to sign for. I didn't know which it was when I actually saw the UPS delivery guy stop in front of my house. He got off the truck and sprayed his face with water. However, I was in a Zom meeting, so I just listened closely for a knock or the bell and... nothing. After the meeting, I went down and looked to find the "we missed you" post-it note.

They delivered my package to a stranger’s house and their package to my house. We live 10 minutes apart. I had to open this person’s package, look at their online store order receipt, get their phone number, and text them about receiving their package. Thankfully, they said they’ve received mine. I drove up to this stranger’s house the next day and exchanged our packages mixed up by UPS.

**· Jul 25, 2020 Verified customer. Associate. East Baseline and 24th Street UPS store. I have a very angry BOMB with this store professional or regular service. After all these twenty years of stay and live in America. This is one of the store should immediately CLOSE DOWN. My situation is, I have an important document send from Arizona to California. I paid over $25. All they do is bring it there and bring it back. And most of all when I request the service and advice about info note that inform the recipient and pick up at transit UPS point. The people there is refused to further conversation and offered the professional/standard/normal service to me. It is like no human is working but they still breathe.

I ordered a computer and purchased UPS shipping. Initial tracking indicated delivery on 7/24/20 which never happened. Tracking was updated to indicate 7/25 which never happened. A call to UPS customer service promised a delivery of 7/27 which matched the tracking information. On 7/27 the tracking was further updated to indicate delivery on 7/28.

The UPS's company holds on to court documents. And give the person a run around. On trying to make them? Try to find? Or make them wait? For months & months for court papers! When it comes into their company! They? Should release them! In a short amount of time. The person! That is running the ups? Is not doing the right thing by! Holding onto a court papers! That! Must be released to a partly that has to have them. They? Better start! Getting the documents out.

I ordered a bed frame and I left my phone on as it shows me the location of my item. It was down the block from me and I assumed I would get it soon then it never came. It then updated that my item got delayed because of operating conditions an hour earlier even though I just saw that it was a block away like 3 minutes before that update. Now I have to wait until next week to get my package. If it was gonna be delayed, it should had told me sooner. I was checking the app every 20 minutes since since I got home around 6. It was a block away from me around 7:50PM then around 7:55PM it got an update that it was delayed at 7:05PM....

I’ve had several problems with UPS (rescheduled deliveries, delivery to wrong address, poor customer service, etc.) over the last year, but have tolerated without complaints. I must be at the end of their delivery route because I never receive delivery before 8 pm, more like 9 pm. In the last two months, three times my packages have been scheduled for a Friday delivery, then rescheduled for the following Monday evening delivery. I called customer support, took 4 calls to finally get a person on phone, they apologize & use Covid-19 as an excuse, say they will note problem to locale facility. Why bother! Seems to me at a time when people like me need delivery more than ever UPS could spare a few $’s to hire a few more employees to service their customers & build better long term relationships. In my experience, FedeX & USPS are holding up their service just fine!

I recently moved to a rural area and order products online to avoid contact with people due to the virus, just like billions of other folks. UPS cannot seem to consistently find my house. One week I receive packages fine and the next week my packages are delivered to the completely wrong address. I’m in a situation now where I cannot get a package back from the wrong house and paid over $100 for the item. And of course you cannot talk to anyone at UPS and instead are directed to the website. I do not yet have internet service. UPS is not consumer friendly in the least!! Use FedEx instead!! Worth the price if you want your packages actually delivered.

Just don't use them. They are never on time and packages always arrive looking like someone was kicking them around. The drivers seem to be angry all the time and park in the middle of the business parking lot blocking at least 3 parking spots at a time.

Worst company ever! I live in Canada and order a lot worldwide. Recent orders:

I do not know why should I give 1 star to these guys; they do not deserve it. This happened twice. UPS does not come to pick up the service and the status online says "pick up missed." I called for hours and I couldn't solve the problem. Last time I had a heavy item; I end up throwing it away and losing $120 I spend on the item and was not able to return because of UPS. The calls and connections are awful and they just don't try to give you a solution.

I am a recent college graduate trying to make ends meet by reselling products online. UPS' insurance claims is by far the most horrendous experience I've ever lived through and have been proven UPS truly does not care about their customers. I shipped out a like-new condition Microsoft Surface that's worth $4000 to an eBay customer. At the UPS store with my supplies and theirs, I spent over an hour properly packing this expensive computer and even had the kind assistance of the UPS workers to help me.

I have purchased a product from Costco.com. This product requires my signature upon delivery. UPS keeps setting up delivery date and at the end of the day delays it by one day. It is very frustrating!

Over the past few years, I have purchased items on line more than ever. Using Fed EX., US Postal Service, DHL, and United Parcel Service UPS. Well UPS, is by far the worst. Ordered 2nd day service to be received on Friday, the day before, Thurs. at 7am received confirmation, I would receive Friday. Well Thurs. at 7 pm, I was sent another e-mail, stating my package would be delivered Mon. No explanation, and don't bother sending an email, you won't get a response. Save yourself the hassle, use the other providers if you can.

I ordered a package and was told it would be here on a certain day. When it did not deliver I checked back and it said the next day. My package was then taken to a UPS pick up station. If I wanted to pick up my package rather than have it delivered I had the option to do that when I ordered it. I’m very upset and frustrated because due to my schedule I’m leaving town and will be unable to pick up my package in a timely manner because UPS is not open on Sundays.

So, UPS lost my parcel somewhere between it being dropped of at the UPS Access Point and it being picked up by the UPS driver. I phoned them daily for a week and each time they said the same old routine - 'it's been escalated to the highest level and someone from the resolution center will contact you within the hour.' Needless to say no-one from UPS ever calls. Parcel still 'missing', I'm still phoning, UPS still ignoring...

I’ve been sitting here waiting for a week for a delivery. It finally said out for delivery by 9pm. Then at 8pm it changed, said in transit, that it just arrived at the depot. Nobody will be here for the delivery, I moved, you had more than enough time. I left a note on my door to refuse the delivery, you can pay to return the product. I will never again order from a company using UPS. You suck, your broken ** website can’t do anything including log me in or change my password. Pony Express was more dependable.

How can anyone of your drivers be safe and 100% efficient if the most important part of their day it’s being talking to someone in their phone while doing their job? I call the driver to ask him something and he totally ignored me. Maybe he didn’t hear me because whoever he was talking to with the headphones in his ear didn’t let him hear me. I am not very happy with UPS lately, some of my boxes are open or broken and I think it is because this usual driver we have at ** North has other priorities instead of delivering good to its owner.

The driver showed up without the package on the truck and customer service couldn't even contact the driver to address the issue. Every time a package is shipped to me through them there are issues. How are they still in operation?

I paid for my products to be shipped overnight yet it's NEVER on time. 2, 3,4,5 days later. The last time I had a package delivered I didn't receive any info about the tracking until after it was delivered. I am sick and tired of paying outrageous shipping fees just for UPS to deliver the package whenever they feel is appropriate. This is not the first time I've had problems with UPS delivering packages on time. Thanks for ripping me off!

0 stars! I placed a single online order using UPS as the shipper. This is the first time I have had to do so. Customer service was on it every step of the way. Emailing me instructions, payment details and arrival times. Even verifying the address and my availability. Until delivery. I had to chase the driver out the door to give him the COD payment they requested. I now find out 2 months later the driver never remitted my payment. Rather than contact me by phone, email or text ups sat on my invoice without saying a word and sent it to collections. Resulting in my being sent a lovely collections notice. A company that can email me to make sure I'm avalible for drop off can't email me to track lost payment.

This company is the worst delivery company. I order stuff online all the time and every time they send my package through UPS I have a delivery issue. I live in an apartment above a business so I can't use the my choice to give them instructions I have to call them. First the driver has no idea where to go when I told them that the apartments was around the back of the building. Then even after he found the apartments he still wouldn't leave the package on the porch like I asked even though no signature was needed. He told his manager that he didn't feel comfortable leaving it because people were watching him. The people he is referring to is a tire shop next door that is owned by a ** man and had several other ** people working out there. I bet if it was a bunch of ** people out there he would of followed instructions and left the package where I said to leave it.

I had to wait all day to sign for a package. They said it could be up until 9PM. I signed up for their choice program because they promised to give me a delivery window but they took my info and still gave me the same all day window. Then, the driver who just left refused to wear a mask. I wore one to protect him and asked him several times to put one on but he said he was too hot-eventually because I would not let it go. He kind of put a sweaty towel over his mouth.

More than once they have sent me an email saying something was delivered to me. It was not. It was delivered to a Mail Room. To me saying that it was delivered to me when it was not is basically a lie. The Mail Room does deliver it a day later and if UPS did not send the delivery email until it was really delivered, I would not mind that for some extremely odd reason they delivered it to a Mail Room.

UPS doesn't care that I waited all day for my eyewear. I have called UPS several times today, and no one can help me. Just idiots who speak they are sorry when they are not. Everyone, please do not use UPS!!!

The last few weeks I’ve been planning this move from NYC to Dallas. Y’all know me! I’m a researcher by nature. So after careful research I found the the most affordable way to move was to ship what I was keeping (clothes, shoes, accessories, and sentimental things) through UPS. Since it’s UPS , a well known company with a high standard for quality service I trusted this option. After shipping my belongings I paid a total of $1098 ($54 of which was supposed to be refunded two weeks ago and has yet to be refunded).

No free pickup after charging an exorbitant price for the shipping itself. Ridiculous. I’ll stick with FedEx and USPS. Total BS it cost more than the shipping itself never again! Lost a customer for life.

Ordered a guitar for our son.. The company shipped through ups same day. UPS delivered ok until our package got to the Chelmsford Ma shipping center at which time we kept being told it would arrive in one more business day.. This went on for a week at which point UPS tells us (after multiple calls and emails throughout the whole week) that our package mysteriously vanished and only the box was left. Now if I was a naive person I may believe a guitar could vanish out of nowhere but I'm not so I look for the most obvious answer.. UPS must hire thieves.

Ordered a very important time sensitive item that still has not shown up. Tracking package does nothing for me except say there was a problem which is obvious... I have now been waiting on hold for over 30mins with customer service. Filed a lost package claim over 2 weeks ago, have not got a response back Via email. Oh and currently my review has been written about to submit and I’m still on hold. Go Amazon or FedEx, UPS is losing it!

I don’t really care for UPS because nobody plays with my packages. I have so many problems with this company, they never update their tracking information and they claimed they delivered my package but there wasn’t a package insight. They had me blaming my neighbors of stealing my package when they took it back to the warehouse and didn’t inform me.

Parcel was shipped and landed at a major airport on the second day Friday at 6:30 am for $180. It was a smaller package. Then It sat all day and was not be delivered until Monday before 9:00 pm. UPS said it would be there, and gave their reassurance. THEY DO NOT deliver on weekends.

Package was out for delivery in my town and was supposed to be delivered Friday. At 1:44 AM on Saturday, they update the progress and say it won't be here until Monday. It got "Delayed". This is a part for out central a/c unit, so we are dealing with no a/c for the entire weekend now in mid-June. If it was out for delivery WHY THE HELL couldn't they drop it off at my house?! Or at least let me come pick it up?? It's not a Saturday delivery, so my package is literally sitting down the road from my house and I can't get it until Monday. Absolutely terrible company.

If you are a vendor and UPS asks you to do work at one of the facilities, think twice! If you do decide to proceed, be aware that your billings will get lost in their system. We have a huge outstanding balance with them and no one cares!

I ordered a birthday present from Amazon which was shipped via UPS. Package shipped out on time and got to the local UPS facility within one day. For 9 consecutive days the tracking would say delivery scheduled today and then would cancel it and say delayed due to weather or emergency. It has literally been sunny every single day and there are no emergencies in this area. To further exacerbate the problem I called the main UPS number and they said someone from the local facility would call me back. This happened twice and I did not receive a call back.

They created a small business account for my company. And "forgot" to apply the small business discount. Was on the phone for 4 hours 21 minutes and was transferred 19 times trying to resolve this issue. Their final solution was for me to ship packages at full price, then call and create and customer service case for EACH individual item shipped, to receive a refund. Clowns, imbeciles, ignorant thieves, none of these can properly describe how useless this company is.

UPS has to be the worst package delivery company. Pick up tires for delivery on 6/11/20 in Connecticut for delivery in Massachusetts 90 miles away the next day. Arrives at the distribution center at 4:00 AM and on the truck at 10:19 AM. Friday no update to tracking, no delivery. Monday no update on web site, call customer service, run around with the automated system that hangs up on you if you demand a person, eventually got through to a person who said they don't know where the package is. Asked for a supervisor who said the same but called the warehouse who admitted they had no idea where my tires are. They are in the delivery business, really?

I personally do not use this service at all due to very frustrating past experiences. Now, the big issue is that Amazon uses them to deliver part of their orders and this is a very bad news. Whenever I place an order from Amazon and then turns out to be it is gonna be delivered through UPS I get disappointed because I know for sure either it is going to be late, or it will never arrive at all!! Believe me, I am saying this after being silent for over a decade of bad experience with this company but now it is getting really irritating having to deal with this company. Bottom line, if you're expecting your delivery to arrive on time using this company, good luck.

If you can ship items by USPS/FEDEX I would recommend it. A package was trying to be delivered to the office but everyone is working from home. Last delivery attempt was 5/22 and on 5/26 requested the package to be left at a UPS store (received email confirmation). No communication from them, had to call the UPS store who told me to call UPS general and give a number. This was on 6/1 and I was told they would find the package and have it delivered to the store (in reality it was being shipped back to TX) on 6/5 I received an email that the package was at the UPS Store to be picked up. Went and of course package was not there, third call to UPS and they did not tell me that the package was already in TX - told me I could file an inquiry and an email would be sent (never got an email) and had to call back.

I bought some items from Best Buy and they shipped the item through UPS. I was tracking those packages and the delivery status shows delivery attempts but they didn’t put any level for one and suddenly today I got two InfoNotice where they didn’t mention the access point. Even though I have searched the access point through internet then I go to the access point at 7.15 PM the peoples over there they said they don’t have any information and maybe the driver has the items. This is so unprofessional. If they can’t deliver they have to keep the item at their access point. Even if it’s happens to FedEx, they will write the information on the InfoNotice when exactly they will attempted for redelivery. Also if they can't reach you you can collect the package from the local pickup point.

So since Friday June 5th I have been lied to repeatedly by 4 different customer service reps, I am also a UPS My Choice member and have come to understand that this is also a very unreliable scam. So friday there was a delay in 7 packages I was supposed to receive delays are understandable but I called to explore my options being my orders were for business and need real information to serve my customers when I called I was told I could go on my choice and request a pickup and get it that day I was very happy, so I spent a couple hours trying to figure out how on their app. Once I did it I gave it some time and called to find out when I can pick up my package to only find out the rep I spoke to misled me and in no way could I pick up my package until Monday.

Unbeknownst to me, from the day of shipping 5/27 (Wichita, KS) to the day of delivery in Tuscon, AZ, on 6/1, the receiver had moved. The package got to Tuscon, AZ on the sixth day. From there on they tried to deliver it 3x to the same un-deliverable address! Are they stupid?! If UPS can see the business moved, why go back 2 more times? I'm sure the business owner left his new address on the door! UPS TRIES absolutely NOTHING to find the receiver, who moved inside the same zip-code! I contacted the UPS agent who packed and shipped my 3 pound item for $53.97. He says there is nothing he can do and "You are lucky they haven't sent it back yet".

I've been tracking my package since Saturday 6/6 it is now the 11th and I work 7p-7a at a hospital so coming home and not sleeping trying to wait for it is very annoying. You can follow the truck that has your package on their website and watch it with the GPS. They are very unorganized and keep passing my house going back and forth as if they had no route to follow. They must be grabbing a package behind them on the truck then googling the address and then going to it. I've also found the truck sitting in 1 spot for 2.5 hours then moving again. Must be one hell of a lunch break. Unfortunately I have to give them 1 star even though they deserve a 0. I have to sign for it so I am forced to wait since their online sign for a package is not working.

I paid $40 to have an emergency medical disc delivered to a hospital in the same state the next day. UPS lost it. The disc has still not been delivered and it is 6 days later! Now they say they are not responsible because their money back guarantee is not valid due to COVID. My sister was rushed to hospital because the hospital did not get that disc. UPS store did not care at all. **

Horrendous service with horrible customer support. I dropped my package in a UPS dropbox in Austin, the package had very valuable, time-sensitive lab-test materials that took 2 days to prepare. I kept tracking it everyday, no updates on the system. I called UPS and after staying on hold forever, I was told that I should file a claim if the package is still not showing up after 10 days. 10 days later, I called and it was a freaking waste of around 2hrs over the phone. One person connected me to another 4 or 5 times, each separated by a lovely 20-25mins of hold time. At the end, I'm told that I cannot file an investigation or a claim because the "return label was created over 60 days ago" and they cannot confirm that I dropped the package. Total bull and circular arguments, of course they can't confirm that I dropped it.. That's why it's lost. And why does it matter when the return label was created.

I ordered a dress from Macy's for my mom's funeral. I ordered it 4 weeks before her death. The first package was delivered to the wrong address. The second reordered dress was on the truck two days before the funeral and was on my street. But got a text they could not deliver due to severe weather on a dry day. I tracked it from my street to Kansas. Then the next day expected delivery we stopped the truck the driver said that he had it on the truck but couldn't get to it. But he had a delivery of 11 packages and would make sure he got it to me that day on Saturday. No delivery on Sunday. Mom's funeral was Monday at 1pm, the package was delivered at 5:21 pm. I will go out of my way to not use UPS again.!!!

I am a UPS Choice customer; I put in a request for a delivery hold on my packages because I was going to be out of town for a week. I was charged a fee for holding a delivery yet my package was delivered to my front door anyway. I am still out of town so a package will be sitting on my front porch until I return. I called UPS to request a refund on the charge since they did not actually provide me with the service I had requested. I was routed through 3 different departments and spent over 40 minutes on the phone in order to get a $5 credit. I would like to say this is unusual but I have never had a good experience when I have had to call customer service, which is unfortunately a somewhat frequent occurrence. I will never use them to ship anything but cannot control what others use to ship items to me. A frustrating experience, as usual. If it was an option to give zero stars, I would.

So I ordered some sneakers from Finish Line, and I had a date for delivery on the 3rd. Today is the 8th and no updates, or anything, nothing just here waiting. This is not even the first time. UPS sucks. I tried to get customer service over 20 times yet the machine is saying there is no employees to take my call and then hangs up. The absolute worst.

Most frustrating experience ever dealing with this company. I received 3 separate out for delivery notifications for my package over a week and a half only to never receive it. Called to figure out what’s going on and was fed a line about 1-4 day delays. Demanded to speak to management as it had already been 10 days. They couldn’t even locate my package. She says she will get back to me, she did... 6 days later only to tell me that it’s now in my city but won’t be processed for another week. My package will be a month late by this point... if it ever even gets here. They were sure to charge me duty on my package weeks ago yet can’t be bothered to actually deliver it. Their staff is so condescending to deal with as well. Every other delivery company is managing to get packages delivered in a timely fashion. A month late is not ok.

In my neighborhood near Oakland, CA, UPS has developed a reputation for delivery hijinx. For a number of years, I have been receiving packages and delivery notifications via UPS and most times (90%) I receive an email notification that the package was delivered and signed for. While the package was simply left on the porch while I was at home (I work from home), there was no ringing of the doorbell, and certainly there was no signature. Where I come from, the email telling me that the package was signed for is considered a blatant lie.

The delivery driver and I had a miscommunication regarding his delivery. He is a difficult person to speak with. He is rude and condescending. Today, I received a notice that my package was delivered; however, I have not received a package. I tried to call UPS but you can't speak with a person. Even the 'chat' is run by a computer with a bunch of generated answers. I may have to receive some packages via UPS, but if I am able to choose, it surely will NOT be UPS.

I got a text message alert saying my package was delivered and left on my front door, after an hour, I went home to check all sides of the house but wasn’t there, customer service took forever to call.

It seems that 9 out of 10 packages that go through the UPS Las Vegas sorting center gets misrouted to my location. Not just packages to me or my business but to most of those in our area. Unable to get an answer as to why but it is really frustrating when you are expecting a package on Friday and it is misrouted on Thursday and you don't get it till Monday or Tuesday the following week. Where we live we depend on UPS for most of our shipping as we have a center locally and they are very good about handling our shipments. If UPS would look at the history of this issue they could see the issue we are struggling with. I don't normally complain but this really needs to be addressed. This has been going on for several years. This is not a shipper or end user problem. If someone could shed some light on this, that would be wonderful.

If you are shipping something fragile, don't use UPS. My mother passed away recently and I needed to ship some very old glass items from pa to FL. There was a total of 4 boxes all the same size, approximately 10x10x18. The items were all individually wrapped in bubble wrap. They were also taped securely. I affixed bright orange stickers stating fragile, handle with care on all sides of the boxes. When the boxes arrived in Florida they looked like they had been thrown around without any concern for the contents. All four boxes were damaged. We lost 2/3 of the contents of the boxes due to breakage. We lost irreplaceable memories of my mother due to outright negligence. I can't even begin to tell you the sorrow this company has caused us. So if you plan on shipping something fragile stay far away from UPS.

I paid about $100 to send documents from the US to France in express. Mailed on a Tuesday morning, delivery promised for Thursday by 9pm local time, 2 days later. The documents arrive in France on Thursday early morning. So all is good right? Nope. No delivery on Thursday. Still nothing on Friday. I call the triage center in France, wait 30mn until I can talk to a human being, and I'm told the delivery *may* happen on Tuesday next week. 5 days delay for an express delivery! Complete rip-off. I will never use UPS again. Completely unreliable.

Been ordering 2 stuff from Apple website. One came on time with FedEx within 3 days, as planned on the tracking. The other one has been sent via UPS, and it’s now 10 days without a single hope of it moving from the warehouse. It keeps getting scanned every morning « parcel moving to destination » but I really feel like it means « parcel on a treadmill at the warehouse, currently moving but not moving in the same time » LOL. Customer service inexistent, no answers. Kinda frustrating since the parcel is something like 9 km from home.

UPS is full of bs. They haven't delivered my package and it was supposed to be on the 23nd and it still hasn't come in yet, they kept telling me it's coming in today and then it doesn't, wtf. I'm sick of this crap.

TERRIBLE service! UPS agent who answered my call today was rude, loud and disrespectful. TBH I'm she either did not receive any training or it might have been her last day on the job! When I noticed she cannot help me, I asked her if she could transfer my call to another agent, but she simply said "THANK YOU, BYE". I called back, to speak with another agent, but I was asked to hold the line and I have been on hold for the past 60+ min. :) This is world class service UPS! This is why I have always been using FedEx over UPS.

Three times now I have been provided with a delivery date, it gets changed to the day prior, then not delivered. Tracking keeps telling me it’s on its way. I find this very frustrating. If you are going to promise an earlier delivery date, then do good on your promise, or don’t promise at all. I am the receiver not the shipper, and have had superior service with all other companies who ship.

I have tried getting through to an actual agent for over 40 minutes today after the automated service ended the call. When you are required to input the tracking number for everything customer service related and the system gives you an update it ends the call. The problem is the update, the package was due in a few days ago by their own tracking information. Getting an agent on the phone to explain why it shows a delivery date of days already passed is near impossible. The phone service they use is as terrible as their service. This is the 3rd delivery in a row with the same issues. They show tracking information for a Friday and then Tuesday say it's in transit....USPS is better organized and responsive than UPS. I dropped UPS from my delivery options at my store but unfortunately other businesses still use them. Terrible terrible service.

I have an envelope that needed to be in my brother's hands the next day. UPS gladly took $41.00 to do this with the assurance of the counterman that “it will be there tomorrow “. That was Thursday morning at 10:00. It is now Sunday afternoon at 3:40 and it still shows in-transit. Called customer service and got an automated response that there was not an actual breathing person I can talk to. I could have walked it there by now! Since the US Postal service has sucked forever it looks like FedEx is the only choice. $41.00 for what? Never again.

They lost/have not delivered FOUR of my packages! The tracking doesn't update. All four packages (separate orders) have been sitting in my home city for over a week with no movement. The website won't let me file a claim. I had to contact the merchants and request refunds. Unbelievable.

To give them one star is too much. My package cleared customs and was supposed to be delivered by the end of the day yesterday. Now maybe the 25th. How is this convenient. The last parcel I returned for the same reason. Avoid at all cost.

Made a purchase from Ebay. Cost of the item was over $450. Waited a long time, then finally got a notice that the package had been delivered. Only problem was, we didn't see a UPS truck on our street the day it supposedly got "delivered." We made a claim to UPS. They didn't do a thing and then closed the investigation. Even after we put in the claim that the driver put "met customer man" as his proof of delivery. C'mon, at least talk to the driver! We called customer service, which is in India. All we could get from them was "sorry, the investigation has been closed." We asked for an American contact and they hung up on us. This is not a missing package from our porch. Our trail stops at the driver.

I ordered an item thru Costco.ca on May 3 which was processed on May 5 and processed at Lachine QC on May 6. It reached Windsor ON on May 8 ,5:53 am. Tracking number showed it will be delivered by 13th due to Pandemic situation though it was showing in transit. After May 13 every day it was showing in transit. Called customer service twice so I can pick it from their store but they refused because of situation. Today it's still showing in transit and talking to customer service is not helping. Every time you call, you wait for 50 mins to be attended. It's so frustrating I don't want to give even 1 star. Item is in Windsor and sitting in their store for last two weeks. Hopeless service..

I had a very important parcel needed for my schooling. My shipment was to arrive on May 15th, however, the delivery date got switched to May 19th. I did not mind the delay due to the pandemic we are facing. However, I waited all day on May 19th and there was still no delivery. My status now says "Please check back for scheduled delivery." I desperately need my parcel to continue with my online classes. Online classes are difficult as is, and UPS's lack of communication and delay really does not help.

My package was sent from CA on 5/14, arrived in OKC 5/16 to be delivered on 5/18. They “sorted incorrectly” and my package got shipped to Phoenix AZ and today is still in Albuquerque NM and will not arrive back to OK till tomorrow so having and paying extra to have for Memorial Day weekend was a WASTE OF TIME AND MONEY!! Can’t contact a human! UPS you are absolutely HORRIBLE!!

I had 2 sets of orders due on May 15, 2020. 1 was books from the UBC Bookstore which had been shipped on May 11th. I waited expecting the books to arrive by May 15th. I called to confirm the delivery for May 15th as that was what was indicated on the tracking tool. I was on hold for over an hour before someone answered. They said I would receive a call by noon to get an update which I never did but the status of my order was updated to "Delayed due to unforeseen circumstances" and a new deliver date was provided for May 19th. If I hadn't called they likely wouldn't have changed the delivery status and I really needed the books for a course I had already started that week.

They changed delivery dates 3 times without any notification. No UPS for me ever again. All their complaint numbers seem to be not working, got an email which doesn’t exist, a big thumbs down ups. Others are much much better.

I received an email that was to receive a delivery on a Monday. I followed truck delivery on the app that link that was sent to me up until very end of day as it drove all around my home and then past it. I then received an email that delivered was rescheduled for the next day so I did the same thing and waited and followed delivery truck on app. Same thing has now happened five days/times in a row and now it is the following Monday.

I usually don't do any review but UPS has been awful with the delivery/tracking system/communication (the ability to actual talk to someone) with not one but three of my recent purchases. Tracking shows into a town close by to my town back to the town close back to my town and then it just shows in transit for several days (Two of the three packages still have not been delivered). All three package deliveries were the same. Tried calling... They want you to use the virtual assistant... What a joke that is, never got to a real person. It always told me they were unavailable. This is an unacceptable way to do business even with everything going on (which is what they blame it on) it is called bad business. I have also used USPS for two deliveries and they were both on time. Oh and I shipped one of the packages next day.. Doesn't matter how bad they are at delivering your package, no refunds.. They again blame it on the virus.

Do not EVER use UPS if you can possibly avoid it. I wish companies like Amazon would allow you to choose your shipping method. I would pay extra for all of my packages to be sent via FedEx. Had a birthday present that I paid $90 to have delivered on a Saturday. It flew into Denver and then SAT AT THE DISTRIBUTION CENTER until Monday, at which point the Italian beef sandwiches were spoiled. I offered to pick it up myself but apparently they don't "unload the trucks when they arrive". I was also told they don't unload the planes right away, and that even when the package is unloaded off the plane it doesn't leave the airport right away. Not sure how that system of delays works for them, but whatever. Ruined birthday.

Shipping packages is their ENTIRE business. Day in, day out. That being said, it boggles my mind that even with the REST OF THE ADDRESS CORRECT, UPS couldn't deliver my package to the correct address because of the fact that I typed "APR" instead of "APT". Literally every other part of the address was correct and they shipped it to the WRONG CITY!!! My package was a 2-day ship, and now I'm being told that because of ONE LETTER, my package will now take 9 DAYS. Completely incompetent. I understand that I typed ONE wrong letter, but that doesn't explain how my package was shipped to an entirely DIFFERENT CITY!! Makes no sense. Definitely will not be using UPS, if I have a choice in the matter.

DO NOT ever buy Insurance protection with UPS Store as you are wasting your money because they will make you jump through hoops such as send them 10-15+ pictures, then ask you to adjust each one to under 50MB or something super small...who has a camera that old let alone want to resize every single picture. Wouldn't UPS want the biggest and best pictures? No, they want to make it as difficult and painstaking as possible. Fact - UPS Stores ARE NOT a part of UPS and are franchises like Subway or other companies that build layers of protection for themselves so if you ever have a REAL issue with them, they can put blame on the "UPS FRANCHISE STORE."

It said out for delivery yesterday and today and have not been delivered yet. Looks like it’s just going around in circles. Back to the hub and out for delivery and back at the hub. I have been having bad experience with UPS lately. 2 late delivery and now this is the third late delivery or maybe it will never be delivered because it’s going in circles. Choose other delivery service if possible. Too many bad experience with UPS.

I was so disappointed! UPS keep delay my package since last week! 4 days straight, on tracking website said delivery by today 9pm but when I wait to 8～9pm in become in transit. And next day show it delivery today by 9pm again! Even I call their customer service, they said guarantee deliver by end of day=completed **! Worse service, worse...

UPS just delivered a package to my home...instead of bringing my package to my front porch the driver left my package at the bottom of my steps on the pavement. This was a very expensive purchase that was just dumped in front of my home like trash. If my neighbor hadn't been outside and knocked on my door the package would have been left outside or stolen, as it was almost 7:30 p.m. when delivery was made. UPS needs to train their delivery staff on common courtesy.

I paid for 2 day shipping, my package has been at the hub 15 minutes from my house for 2+ days now. It was on a truck scheduled for delivery on the 2nd day of the 2 day shipping and it never arrived. On the 3rd day it said it was "in transit" at the same hub. I called UPS 2 times, both they said it was going to be delivered that day, the third day, and the second time I called they took my name and number and said the dispatch would call me within the hour. I never received a call from UPS and my package was not delivered and now my package has not date for delivery. If you can avoid UPS like you do COVID, go DHL, FEDEX or even USPS.

Tracking says package was delivered and signed for however no one was home to receive package. Spoke to neighbors and they did not sign for my package. Signed up for updates prior to the package being delivered in order to have an idea when it would arrive. I received no updates. Tried customer service and I cannot speak to a human being. Also tried to email and received a message that I may not receive an email till Monday. Tried to file a claim but cannot for at least 24 hours. So my package is gone and I have no recourse at this time. Unfortunately it was a gift that I paid extra for expedited shipping.

I have not had a good experience ever when using UPS. When receiving packages everyone of them has been several days to even weeks late. Also I've had problems with them losing my packages. If you have any problems good luck tracking down someone to speak to because that's doesn't happen. And the time it take to file a claim is really ridiculous. I will never personally use them except when I have no choice but to because I'm receiving something from another sender and that's who they use. I'm very disappointed to how this business is ran. It needs a lot of work done before it will ever get my respect.

When my package was delivered the package was ripped open. The UPS label was ripped and all re-taped. The contents were gone, stolen from a UPS employee. UPS does have thieves working for them. Do not use UPS. I do not recommend if you want items actually be delivered.

My package was scheduled for delivery on the 1st. At 10 pm that night, UPS decided to not deliver the package. (Due circumstances out of their control. "We will notify you as soon as we know when we can get it to you.") 3 days later and I am notified that it will arrive today. I track the truck to see if it is in my neighborhood... It has been within a mile of the destination for 4 hours. Driving from one side of town to the other skipping me in the middle.

Worst experience. I would like to tell you my bad experience on 5/1/20. Physician order for a specimen for company that had to go out that day. I called on 5/1/20 at 3:20pm. Spoke with a gentlemen from UPS about pickup on this specimen. He knew right away that the lab and company that this specimen had to go out today. He gave me the times between 3:30pm-5:00pm. About 4:07 pm a young lady from UPS said there would be no way the driver would be there at 5pm. So she said the driver would come after 5pm and would I be around. I replied yes. So I waited with no call or driver coming. I called back being worried that this lab could not sit.

UPS was to deliver 24 light fixtures, they destroyed 8 and were 4 days late on the 16 they did deliver and those 16 looked like they had been through a war zone. Their customer service is non existent. I didn't get a phone call, didn't get an apology, wouldn't let me speak to a manager and told me it would take too long for me to speak to a supervisor. I didn't get any help whatsoever. They basically told me that it was my problem and they were not going to do anything more. AVOID UPS if you have an option.

We have ordered a package from seller in February. UPS not only delayed the shipping, they also never called or informed us they were downstairs (we live in apartment building). The worse thing is they closed their only pick up depot and wouldn’t drop the package off access point. After multiple requests and them confirming they will drop it off at the access point, 2 weeks later we find out the package is back in ON with the seller and we have to go through the whole process again!!! COVID or not they are absolutely the worst delivery service out there.

I would give them a lower rating but their drivers are the best of all of them! Just the same I have not met a Canadian that does not literally loathe them! Especially if they order a lot from the US like I do. I had a potential court case with them once after they changed the invoice for a tool I had bought on eBay for $30 to $500 then wanted a hundred and twenty or so in fees. The seller sent me the another copy of the original shipping receipt showing what he had written when he left the place. That was another long winded nightmare to get my package released and duties paid on the 30 dollars I had paid instead of the $500 they made up. Most though would just pay the fee because they are in a hurry and I am sure they know that. I was too but since it was criminal, just on principle I had to fight it. About a week if I remember to get that straightened out.

Worst service ever, I tracked the package. It was supposed to be delivered on Saturday, it never came, waited on Monday, saw the driver up the block, waved him down, he said he will check, he said that package was not on the truck, he said it could be anywhere in the truck, he said he had so many deliveries his truck looked as is he just left the warehouse, none of which was my problem, just needed my package, I called UPS customer service, they said it was lost, how was I supposed to know that it was lost, thanks for nothing.

UPS is the worst delivery company. They never deliver on time. Deliveries are late for days. Customer service is the worst. They have no clue where the packages are. I will never again order from a company that uses UPS for delivery!

IMO, UPS is scamming their customers into paying for services they cannot provide. What I don't understand about UPS, is that while they claim they cannot offer and service guarantees (Suspension of Service Guarantee, per their website notice), they are still charging for a variety of services: Standard, Expedited, Express, etc. None of that matters, as they are unable to provide delivery times or tracking information.

Address was suppose to be 8522 but was put as 5822. UPS allowed shipping anyways. So on 4/17 was the initial package was picked up but wasn't until 4/22 that UPS realized the package couldn't be shipped. Rather than try and rectify the issue by calling the company UPS is now returning the package.

We have imported certain stuff from China through UPS and paid the agreed freight to them in advance. When they picked up all the good in China then asked us Express freight to pay which we did. Now it's been more than 10 days there is no whereabouts of our shipments even paid higher freight. Some of stuff they brought in Canada but asking more $ 7000, more shocking they want us to pay this to 3rd party on their behalf. There is Customer Support Service available. Neither they are delivering nor allowing us to pick our stuff from their warehouses. They are just blackmailers and please advise any legal remedy against them, our approx 400K is lying at stake with them. Regards,

I paid to have 2 packages shipped from Vermont to Quebec 4 days. They charged me $142 CDN import charges without even notifying me, (if I didn't track the packages, I would have never known) and even after that, it took an EXTRA 4 days to receive them, totaling 8. Every time I would consult their web site, "out for delivery" then "unknown information" then out again. They have been taking my stuff for drives in town for 4 days. To top it off, TRY and call them to get through. Good luck. Fed-Ex, Purolator, DHL, I never had any issues like this with them. UPS, NEVER AGAIN!

With six people locked in a house, we watched the front door for a UPS delivery. One came. It was a cutting board recently ordered. A webcam was also ordered. Tracking said it was delivered at the same time as the Cutting Board. It was not. Ebay closed the case because "tracking" said it was delivered. UPS "Customer Service" resources both phone and web redirect you to the same ID Tracking number to tell you it was delivered. The recording also said because of the Pandemic - Lost Package support (telephone support) is not available right now. Too bad so sad.

UPS 2 business day service is complete garbage. Don't use it. Don't choose it. This is the (n)th time they have screwed me not delivering as promised on 2nd business day. USPS priority mail would have been here faster for a fraction of the cost. What's worse is their tracking says it's on the truck to be delivered, but it never happens. So you wait and wait and nothing. Customer service is worse than garbage. You get the runaround by the multitude of virtual answering machines that don't do anything to resolve the issue. I will be avoiding using UPS for any deliveries going forward.

I packed 2 shipping boxes from NY to MI. The boxes contained a variety of items: clothing, small decorative pieces, shoes, books, etc. Both boxes were packed using bubble wrap, packing materials, etc. Smaller items were placed in cardboard boxes and places in between other items. Boxes were taken to a UPS shipping store to be taped and shipped. Boxes were dropped off on a Saturday and the tracking # indicated delivery to a residential address on Wed, Thur the latest. Wed came and no box arrived. Tracking # provided no information so I contacted the store in NY where they were shipped from. I was told there was no shipping information and call back on Friday which I did. I was told that 1 box was shipped but the second box was still at the store. Not sure why both boxes were not shipped together since I paid for 2 boxes to be shipped to the same address.

Not my first bad experience with UPS. Disappointing to say the least. The fees were paid by me days back over the phone. My package is still sitting at some security waiting to be cleared. If I had a choice to never use UPS, I would take that route. This is not how you build a reputation folks. You need to sort your crap out at the highest levels. I will be dealing with and recommending only FEDEX to anyone I know that needs shipping services.

During this challenging time when so many companies will struggle to survive, UPS is booming. We should all be so fortune and yet they are still going for a money grab..shame on them! I can understand if they are overwhelmed and need us to be more patient. However, why are they still offering premium service and charging premium fees if they can’t deliver. My package has been on their truck, out for delivery 3 times and still not delivered. They claim on their Covid 19 information page to allow an extra day on express packages if in Alberta or Atlantic Canada. I am in Montreal and maybe 20 km from their depot. I shop a lot online and will no longer buy from companies that insist on using UPS in Canada.

I ordered 2 packages for the quarantine to make life easier and one was with DHL the other with UPS. The one with DHL was a huge package coming from Northern Germany and UPS had to deliver 2 small items from the Czech Republic. Both of them were coming to Austria. DHL delivered in 4 days. I'm still waiting on UPS which took 3 days to get to an hour and a half from me and then was held for 4 days in Innsbruck. I decided to give them a call and they were very helpful and said my package will be there tomorrow, boy was I wrong I checked the scheduled delivery date and they changed it to the 15th of April (it is now the 7th) due to the virus, which has not affected other postal services in the slightest. They will be getting another call from me in the morning because their service is well and truly APPALLING...

I called in and scheduled a package pickup at my residence. I was told by the agent that the driver would bring a label that would be filled out and attached to the package. The driver arrived and would not take the package because it did not have a label. I told him I was told that he would provide one for me to fill out. Driver told me that they do not supply any labels and they do not accept anything handwritten. (The package needed to be at its arrival location next day.) I immediately contacted UPS by phone. I was told sorry, but it was too late to be picked up for next day delivery. The pickup was scheduled for the previous day and that the driver would have a label. For the second time I repeated what the driver had told me about a label. She said she would make sure the driver had a label for me.

I frequently order products from businesses located in the USA and these businesses frequently use UPS for delivery. I am used to paying a combination of import duties and brokerage fees amounting to about $12 to $24. The last package I received came without paperwork and without signature request. After I had taken it into receipt, a brokerage fee of $78 was demanded. Because the package was already in my possession I could not request to broker it myself. I would have been content to continue paying a reasonable brokerage fee, never would have questioned it, but $78 is ridiculous!

I can not understand how a company that used to offer great customer service can go to a company that couldn't care less about their customers. Drivers used to care but not anymore, they are on a don't give a crap binge. Hire some damn agents to answer your phones. On hold now and it's been 25 minutes and not even a "we care about your business" message. Just really an awful company.

I received notification that two packages had been delivered and signed for, when in fact no UPS truck ever came to my house. I tried calling UPS to locate my lost packages, and had to endure 10 minutes of robot answers before I was put on wait to talk to a real live person. Well that was exactly 52 minutes ago, and I am still waiting.

UPS driver delivered my package to wrong address. UPS RUDE customer service agent informed me the seller made the mistake with the zip code and I would have to go get the box myself. They didn’t even offer to contact the seller for verification.

I dropped off my package earlier than usual normal hours, and Hemal was very kind accepting doing my job. It was a very nice experience I had even though the situation is really tough regarding corona virus outbreak.

UPS has been a horrible experience and I would use FedEx moving forward. They broke plates and when we reported with claims, was that a horrible experience online with no compatibility with out of date software that does not support size of photos to even upload. The customer service fell on deaf ears and cancelled the claim in the portal before even responding. 3 phone calls repeating myself every time, they waste your time and have no customer service follow through. I would recommend staying clear of shipping anything with value. Do not expect corporate to support their local stores.

Horrible. Ordered a product on Thursday 3-5. Paid for One day delivery. Did not receive until well in fact I still haven’t received as of Monday 3-9. Not only upset that I didn’t get the one day delivery because I needed the product let’s not forget that I paid pretty good Price for the product to be here in one day. If you can’t deliver a product don’t offer it. I believe I should be get A refund on shipping cost.

Changed delivery to an access point on two packages. Tracking shows the items delivered on 03/04, which is when I was notified of delivery. But the packages were sent back on 03/06, before I was able to get in to pick them up. They are supposed to be held for 7 days!!! Called customer support; the agent smart-mouthed and openly disrespectful, and tried to make it seem like it was my fault, because I just didn't understand how what the tracking was saying. I asked for a supervisor, waited 15 minutes, and then got cut off. Turns out it was 6:02 EST, and Customer Support was closed. Agent made no attempt to call me back. Terrible service from an awful CS agent...

I would like to make a complaint regarding UPS account executive ** Edwin. I spoke with Edwin today on March 5th, 2020 and I asked him about the status of the disputed additional handling charges from October, November and December 2019 invoices. Edwin said he no longer had those invoices available and that he doesn't remember any disputed charges. Edwin called me in January asking me to pay $10,000 towards my invoice in which I immediately paid. He said that by the February invoice the 'disputed' additional handling charges will be removed from all 3 months of the invoices. Edwin forgot about our conversation. My regional account manager Carlos ** was aware that Edwin was handling this. Edwin completely forgot about these charges, and acted as if there was no issues at all, and just said my account was payable.

I had an envelope that needed to be sent to my son overnight. He is stationed at a military base in North Carolina. UPS posted on the tracking website that they needed the recipient's phone number to deliver the envelope to him. I called to give them his number. I was told that he was no longer at the address listed. I told them that he was indeed still at the military base. Then I was told that the military base had moved. I informed them that the military base had been in the same location for 78 years and houses nearly 45,000 people so I didn't think that was accurate. I requested (actually demanded) a supervisor. After quite the wait, the supervisor informed me that they don't deliver to military bases. This I know is an outright lie.

Efficient. Reasonably priced. Most of the items I order are delivered by UPS. The deliveries arrive when expected most of the time. However, when they're late, most of the time I just cancel the order.

Always come at or before stated arrival. Every so often they do make address delivery mistakes. Couple weeks ago, received my neighbor's package. Luckily, it was me, who is honest, called my neighbor to let them know.

My neighbors and I have received incorrect mail for months. It isn’t just the next door neighbor’s mail, it’s down the street wrong side of the street (odd vs. even house numbers). I have called the local post office but this has continued to be an issue. If I order a package I am not sure if I will even receive it as I have not in the past.

They have never lost a package and that tells you a lot about this company, I used it almost everyday for the last 20 years, always on time, very reliable. I really recommended. Very satisfied. I will continue doing business with them.

UPS seems to have fast shipping at a low cost. My only issue has been with some delivery drivers who don't care about my package. The majority of the time, however, the driver treats the package fine.

I order a ton of stuff from Amazon. Usually the large heavy stuff the ships UPS it seems. It always arrives intact and on time. I ship everything I send out via UPS. It is easy and they always get it done right for me.

Unbelievable accuracy in time of delivery. 7 days a week morning, thru 8 pm. Items purchased and shipped UPS always arrive on the day and in the timeframe they promise. They notify you on the day the item shipped and you can follow its trip on their tracking platform. Drivers are friendly and helpful on delivery when you are home and careful where the items are left when not at home.

I have been very pleased with their service. Their employees are dependable and nice. I would recommend them to others. Prompt service. Always can never complain. I just wish the pricing was lower. Sometimes not affordable.