United Parcel Service - UPS Reviews

This is just absolute wickedness why is your service so bad. Why lie bout delivery when no delivery. When I call no one can help with anything no call back. Packages is ticked signature required but driver would sign delivered but not deliver. Who is Rel y75 that signed? Not me. Ups never came to my street I was following the my package on my choice and then tracking stopped and was marked delivered I stayed home today canceled all I had to do sitting my by window that faces my drive way and door no one came. I called a dozen times no help. This is a gift for my mother. Someone is to take it to her abroad and now there’s no chance. My day is absolutely ruined. This isn’t a cheap item in my package. This isn’t right.

For an expensive Amazon item I got Out for Delivery SMS messages for 2 successive days but got nothing; instead UPS said Rescheduled and Amazon said it was rescheduled upon my instructions to the carrier. However, I didn't have ANY instructions. I stayed home waiting for nothing. On the 3rd such notice, I responded "Is this real"?, resulting in my being Unsubscribed in their SMS systems. I am reporting this to Amazon as a Prime member.

My experience with the UPS Store in has been no less than professional. They are extremely helpful and knowledgeable in their job and in communicating with people. Mr. Kay ** and his team of guys have consistently been a source of information for me throughout the years. In a world where good customer service seems to be a thing of the past it's nice to know there is a place to go to receive excellent service on a consistent basis. And I might add a nice alternative to the Post Office. From stamps to shipping and everything else in between. I am a satisfied customer. Many thanks and much appreciation to Kay ** and his team.

Package was sent by UPS from GA to FL 5 days ago. Arrived at local hub 2 days ago and was scheduled for delivery. Then the delivery date mysteriously changed to the following week. Called USPS customer service which sounded like they were based out of India apparent by their thick accents and was told the shipper wanted the package delivered on a certain date. I called the shipper (Macy's) and they verified there was no such stipulation on the delivery. Called UPS back and spoke to a different thick accented individual and was told my package should be delivered that day. Well it wasn’t which didn't surprise me and when I checked the tracking the next morning it arrived in NJ.

We were returning a package from Amazon through UPS and had a horrible experience with UPS. 1) They were scheduled by Amazon to pick up the item on a certain day and we were told that UPS wanted someone to be home. 2) We were home all day, but no one knocked. They just left us a note that they came by. I called back and they said that they would not be coming back out to pick it up...they recommended that I track down a UPS driver or pay an extra fee to schedule a time. I was already paying $44 dollars to return the item.

I shipped a package from Denver to Las Vegas on May 14th, 2021. After a week of tracking it, it kept saying, "on the way". It was supposedly sitting in Salt Lake City. By May, 28th the package had not arrived, After numerous calls and online requests, UPS "launched an investigation" to search for the package. If you call the UPS number you are routed to the Philippines and twice I talked to people that did not speak English well. I was "disconnected", but kept calling until someone understood me and I gave a description of the contents of the package. This person told me the package had been "lost" and started a claim. I was told to go to the store where I shipped the item.

I started having issues with UPS over a decade ago when they would leave packages wherever unprotected by passersby or weather but now I live in an apartment and note that I am disabled. They have been instructed time and time again via whoever I order from that the driver needs to bring it down to my apartment because I am unable to especially with these enormous boxes that weigh a ton. When they've refused, I've asked them if they could please bring them to the store and my brother will pick them up with me and they say they will but they don't, they do a return to sender stating that I have refused the package. WTH would I do that when I need these things for crying out loud?! So it's been working somewhat since I've moved here in March after the first incident. What I need to do is once I get a tracking number, I call the company that I've ordered it from, they call UPS, they tell their driver they have to bring it to me.

I wasn't going to be home for a delivery so I tried to have them hold it for me at a UPS store. They tried to charge me $5.99!!!! I'll sit here for 4 hours rather than pay a dime. That's ridiculous!!!

Charged for overnight and never delivered. Had to make inquiry given the unacceptable excuse. Not going again for any service. Overly charged and not delivered on even same day. Paid for morning delivery.

I am shocked at how poor the customer service is at UPS. I had a package expedited to be and it has now been over a week, yet the package still hasn't arrived. The UPS website says there is a delay and gives no EST on delivery, yet it says it is in the city where I live. Calling UPS has been a nightmare. I had to call 3 times. Each time being told the delay is an issue out of their control. Finally, on the 4th call I was able to speak with a supervisor who explained the distribution centre is back up with packages and they have no idea when my package will be delivered. It is Shocking how an "issue out of their control" is that their location has too many packages to sort. No indication on an update, I had paid extra for expedited shipping and I had to call 4 times before I got more than a generic answer. A terrible system in place. Especially after a year in a pandemic. I can see why Amazon has an alternative shipping company they use.

Do not sign up for My Choice. I bought a few pieces of furniture and it was recommended by the seller to join My Choice to control the delivery date. I put a hold on all deliveries while away from the house for one week only to have the first piece of furniture left on my steps on day 1 of the hold. After 8 hrs, 6 different operators, 2 case numbers and 1 reference number, I got nowhere and was told that the remaining 2 packages would also be delivered to my steps. I was given 3 different reasons for this, my account wasn’t linking my address properly, I didn’t wait the full 48 hrs before placing the hold on my deliveries, and the seller had restricted my hold.

The Ludington UPS is OUTSTANDING!!! Our business (CountryNeighbors.com) made a strategic decision to go near-exclusively with UPS SIMPLE RATE (save AK & HI). No regrets! What is SOOO outstanding is the GREAT CARE we get from the local Ludington UPS Facility. They are all VERY helpful and, even when I arrive right up to closing time (truth be known AFTER closing ---> sometimes), they greet me with a smile. Kudos to them all at Ludington MI!!!

Thanks UPS for "losing" the 900.00 dollar ring that I bought for my daughter for her bday. The ring was insured by the store, so the store gave me my money back and they filed a claim against UPS. I'm sure one of your employees stole it! My daughters surprise for her bday was ruined however by you guys! Thanks a lot!

IMPOSSIBLE to speak to anyone who can help with a problem. Email said my things were delivered and left on porch, My camera says different, plus I was sitting on the porch at the time of supposed delivery. From now on any vendor using them I will not buy from or shipments will be returned!!!!

I paid $55.37 to have an 8 lb box of rare dishes shipped from Texas to Florida. They delivered on time but the box looked like it had been kicked around a good bit. Maybe I shouldn't have marked it as fragile. It is a clear lack of care for the packages they are delivering.

I ordered sideboards for my truck to be shipped from the USA to Canada. When it arrived it looked like they forgot to use a parachute to drop it from the plane they used to transport it here. When it arrived the box was so crushed it had exploded open on both ends and in the middle. I complained to the driver and he said I should place a claim for the damage of the truck parts inside, but would do nothing else. When I went to place a claim on the damage UPS denied me because I have a automatic delivery signature for all deliveries from UPS. They said I have released them from any responsibilities due to this pre-existing signature. This company does not take care of responsibilities for their deliveries so I recommend removing any standing release you might have so they can avoid taking responsibility for the rotten service they provide, or better yet stop using them all together!!!

Will never, never use UPS again. They are a waste of time and money. It's been 3 days now and still no package which was sent NEXT DAY. Can't get a human to talk to for 2 days then when I do get a person they just lie and keep putting me on hold.

We had a package shipped in January. The driver never scanned the package, but did scan the other three packages he picked up at the same exact time. I put in a claim in February. It is now the end of April and we have only been given the run around this entire time. I have been calling and lied to every time. They say they will call back, that they will send the paperwork for reimbursement etc but never have. What happened to their customer service? At this point we are switching to Fed Ex. I highly recommend that no one uses UPS to deliver internationally or any item worth over $100. Because when they lose your package, they will not help you in any way shape or form.

Hello, I set up the Expedite pick up with the UPS and paid almost 4 times more to be delivered in a day, however, my package has not been delivered after 2 weeks. I called their SO CALLED customer service but they said the things I could see on their website. I followed up but never received a reply and they could not find where my package was. They neither delivered my package nor my money. It has happened for my friend and they did not delivered his package and he was charged $80 for expedite shipment. DO NOT WASTE YOUR MONEY, TIME, ENERGY with UPS. Very irresponsible, Disorganized, non cooperative... Go for other carrier but never UPS.

I sent parcels for France (where I live) to my mother in Quebec. I had several problems at the start (with UPS France) and they finally arrived one full week after the shipment (guarantee 2 working days). I was a bit annoyed to say the least. When they landed in Montreal, things changed. I called and had people who helped me right away. And I had two person from the Customer Service who helped us speeding up the process and fully understood and acknowledged the problems we had. They even called me on my cell phone in France! Five Stars Service in Montreal, it changed everything (warm thanks to S and T).

I will never use UPS again, never. I didn't have choice because my order was sent by a company using UPS. 4 days late. Suddenly, I received an email saying there was no one at the house to sign. False. I was there. I had to pay to reschedule but it doesn't indicate when it will be here. Had someone on the phone after 20 min. waiting to sort this out. Apparently, there was a mistake and "I will get it before the end of the day". But tell me: How to trust UPS when you're not a company with 24h staff to receive parcel? They have our phone numbers, why not call when they arrive or 10 min. prior? Their opacity prevents us to see at what time the drivers deliver packages. BTW, the company I used received so many complaints about UPS, they will soon stop using them. Too bad UPS but people are not at the door of their house all day! Your system is made for you, not for users...

They canceled my order and rescheduled like 3 times. The item when delivered was open and taped together. It was like a kid on Xmas and didn’t want to get caught! The driver lied and said he couldn’t get into my building when all the info was on label.

These crooks hide fees/dues/taxes on international shipping.... then hold your packages for ransom. Their customer service is absolutely ridiculous... .transferring the calls to closed departments.... wrong departments just to drop phone calls. My friends and I will never use their services after the last 3 years of garbage from them. I suggest everyone second guess wasting your money on this company.

My package of Medical Supplies from Home Care Delivered arrived crushed and Damaged!! I am totally disgusted, it says Medical Supplies in the box, it's embarrassing enough to have use these supplies and now I must suffer more embarrassment filing a complaint!!

I am not tech savvy. And Martin made it so easy and comfortable. And did not my treat me like a dumb old lady. He didn't roll his eyes or lose his patience as I tried to navigate. Through my emails for my return code.

I order a pair of shoes from Nike on the 27th of March. My order says it was delivered on the 7th of April. I really believe the driver stole my $200 pair of shoes because where the order was delivered to you are to receive a QR code to open the box. Never got the code and the only think that was left by the driver was “left at parcel”. I even got the front office worker to roll the camera back. Guess what. He never bring the package in the front door. I made a claim on the 8th and UPS is giving me the run around. When I go online to check the claim, it is erased like I never made one. How about on the 11th I seen the same driver come and deliver more packages. Why did he have an open orange Nike box in his hand. When I came into see if it was my package be hurried up and jump in the truck and left.

I ordered something from the US into Canada: I was charged 40% of the value of the shipment in UPS fee charges on top of government taxes. I know for sure that this is not right as UPS decided to be my broker charging me whatever they felt like without even asking me as shown in receipt.

If I could give less than 1 star I would! I sent a package and UPS lost it for 2 weeks! When they found it they said that they would send it next day Air, It should have arrived on April 5 by 10:30 am. It never arrived. When I called UPS to see where the hell is my package, all they would say is keep checking the website for updates! How can UPS be so bad at what they do? They obviously do not care about on time delivery or customer service. I cannot wait until Amazon decides to take over delivery service and puts UPS out of business! UPS sucks at this! This is not the first time I have had issues with UPS. I sent a crib to my Daughter in Panama Beach FL and it kept saying "out for delivery" for several days. Then they finally said, "Oh yeah it has never been loaded on the truck!"

Senior on Social Security w/ 3 grandsons west coast; I live east coast. Getting birthday gifts to them is an expensive choice for me. Bought GS cookies $32. UPS charged $34.85, refused to deliver. LOST ALL. 1

How does this company stay in business?!? I was told a package was being re-delivered so I waited for 4 hours & multiple calls to the UPS 800 number, total waste of time. Every person tells you something different, you can't get a Supervisor on the phone. Still no package. Won't be using UPS anymore. Worst service.

Absolutely awful. Paid $110 to ship through UPS Next Day Air a cake to my daughter for her 21st birthday. Spent two weeks researching the best way to package it and the best company to use for transporting it. I made the huge mistake of thinking that UPS would be the most reliable. I almost immediately got a notice that the package would be delayed. Notice included no explanation and no reason for this. There is no system for keeping track of exactly where the package is (I thought that was just a given these days after FedEx figured out how to do it back in the 90s). Rarely received updates. Customer service had absolutely no knowledge of anything related to the package. They couldn't even tell me what state it was in or whether it had ever left the UPS facility in my city (in MD) for its destination (in WI). Key phrase that they repeat over and over is that it is "delayed but in transit”.

They overcharge the cargo and make you pay double: I paid for 130 KG but it was 130 lbs. So do the math. (My parcel was 65 KG tops and I paid 130KG fee). And they also lost the parcel of €1300 worth. Nobody cares. I cannot reach any living soul to ask questions. UPS is a black hole. Better throw your parcel to the closest garbage bin. At least you will spare shipping fee.

The package recipient works from home and was there all day. Driver didn't deliver to the home but to a UPS store. Claims he couldn't leave the package. What a liar!!! Recipient doorbell never rang all day

I ordered shoes with the 3 day select shipping which means that they should get there within 3 business days “guaranteed”. Well it took 7 days 7 business days for the shoes to get to me so take the guaranteed part of what they say very lightly because it may take a lot longer like mine.

After my purchase of $60 from a store in the States I was asked $43 for delivery by UPS, 5 days later I was told the package is in Canada but I need to pay Brokerage fee and custom taxes before receiving the package which means the total shipment is now more than the value of the Item purchased. That is what you call pure theft in any language. Those thieves need to be boycotted and set apart and hopefully taken to court.

I live on a very busy street and my UPS delivery provider went out of their way to protect my package. Thank you for going that extra step to make sure my kids have a great Easter. I have ordered many many packages and this delivery provider/person is my favorite.

I send a package from New York to LA, 3 days shipping and package didn't arrive. They just mark as nobody at the house 1rs attempt, so I call customer service they to ask if I can stop by to pick up the package at the store and they said I can't, I have to wait for the second attempt to deliver, that means I have to wait another day till 9pm. I ask to speak with a supervisor and they put me on hold for 1 hr, bad service not worth to pay $300 for 3 days shipping.

Bought 400 worth of statues 1/27/21. Paid 180.00 for shipping and insurance at UPS store. Recd 3 crushed packages, no refunds. Have called over 200 times, emailed dozens, spoken to store, corporate, customer service...won't pay me.... Have sent pictures and proof by email, and twice printed pictures by priority mail. They say they haven't received any.

I want to report a UPS driver, this is the third time that he leaves me waiting all day for my package, He never came to the house but reported that nobody was at the house. LIAR because we have been in the house all day waiting.

I gave a 1 star because the past 3 weeks, I had 2 packages not delivered but sent back to sender. When customer service called me, the associate was rude and asking me questions about where I live and how many units are there, why? I've received many packages throughout the years from this company with no problem. Now it's a problem. Stick to the post office, at least they get it to where it needs to go.

I have been trying to reach a customer service manager for the past hour and finally gave up. Every time an agent transfers me, I get either another customer service agent or put through to a line that just rings and nobody picks up. For the size of a company UPS is, this is just not acceptable. If it is acceptable to the leadership, then they don't care about their customers one bit. To wasted your customers time trying to get a live person to solve an issue is not acceptable.

I had placed an order through Costco online and, received a delivery date of 9 Mar 21 and so I waited at home all day and then around 5:34pm I looked up the tracking number and it said the package had been delivered. Yet the package had not been delivered as I was at home waiting for the package and I have several Ring cameras watching my door and street. No UPS vehicle pulled up to or passed by my house. So I called Costco because at the time I was unaware of who was delivering as all the emails I received said Costco.

Go to the UPS Store with a return package for AMazon, It is in an AMazon Box, with an AMazon packing ticket. It is an item that has a battery on it. I asked if it was going to be OK with the packing I had in it and they said yes and then tried to charge me almost $2.00 for a 10" piece of tape. FedEx has never charged me for taping a box closed and neither has the Post office. Congratulations UPS. You have now lost a customer.

I am starting to HATE UPS! It makes no sense at all why a package I spent MY money on has to arrive damaged, busted open, wet or otherwise! Just disrespectful and disgusting! I wish I could post my pictures!

I left 2 packages on my front porch - 1 for UPS to pick up and add a label to, and another for Fed-Ex which was prelabeled. UPS took both packages. They sent it to Amazon, with some other label placed on it. I have no idea why. It's a month later, and they can't find the package. This was a $200 return, and they just keep giving me the runaround. You can't just call in to speak with someone higher up. You call in and hold for far too long. They wanted me to contact Walmart (where the Fex-Ex package SHOULD have gone) to ask them to refund my money.

A minor complaint to UPS today about a driver throwing a 40lb package on my porch was met by Customer Service making excuses for why the driver might have done this. From the start Customer Service was defensive and unhelpful. One of the excuses that was given was, her own words, "The driver is a little guy, how could he throw a package on your porch." The reason the drivers don't care is because the whole company does not care. I am through with UPS. I will never use them again.

Medication for my family member was purchased for next day shipping. to my surprise my family's member's medication was not delivered. I called UPS and was told that they couldn't be bothered to take the item off the truck because it would be too much effort for them to do. I Offered to pick up the medication at the UPS location and UPS couldn't be bothered. As a result of not having the medication my mother in law a normally healthy person passed away as a result thanks a lot UPS! UPS is nothing but a bunch of dirtbags. My money was not refunded and now there's a death in the family! Bravo UPS. You really have over extended yourself!

We have three eBay stores. We used to have UPS as one of our three shipping options. Everything was good until they broke one of our shipments. We reimbursed our customer for their broken item and we went in the negative for this transaction. We filed a claim and after almost two months and many back and forth, and after spending time and money on the worst customer service helpline they denied our claim. I have followed all their shipping guidelines, and still they declined, this is unacceptable business. They are crooks... Don't trust them with your shipments. We have dropped them from all three of our stores. NO MORE UPS... PS: BTW they have the worst customer service support telephone system... This is crazy, I don't know how they are still in business!

We have been using UPS for most of our shipping items so far. But this incident has caused us to think whether we should use UPS anymore or not. This is very unfortunate that we have paid for a shipping label last week using UPS, and the package was never delivered on the right date. When we tried to buy a shipping label using our account, it gave us a choice for early delivery using the extra funds. And we choose that option to have the package delivered on February 27, 2021. And on that early morning, it showed the package was out for delivery. But unfortunately, it was never delivered on the delivery date. I just called the customer service rep to ask for a refund since we paid extra for early shipping. The representative never listened to my issue and never solved my problem. Then I have asked to talk to a supervisor, and she said no-one was available. And then transferred me to an automated system.

Waiting for my item. Got tracking info. The item was to be shipped in 2 packages as it was large. UPS shows up and drops off one package. I ask the driver about the second one. He says 'This is all I got'. Tracking second one - 'no info available' now. Call to customer service - they say ‘wait’ and see ‘ - nonstop scripted response. I asked if in a local warehouse. They say it is. Asked for warehouse phone number where I could call and maybe pick up there. They say they have no number to that facility. This was more than a 500 $ item. I took off to be home for delivery. Maybe they decided to keep the item for themselves...

UPS used to be the gold standard. Lately, they almost as bad as the USPS. Paid a ridiculous amount for expedited delivery on a Tuesday for 2 day delivery. On Saturday, we're told I'll have it on Monday. Now I have to fight to get my fee refunded. Sad to see this. FedEx never seems to fail me.

My issue began with ordering cinnamon rolls from a Michigan bakery on 2-10-21. I didn't get a definitive shipping confirmation from the bakery so I was not aware that my delivery would be attempted on 2-12-21 and was not informed that there was 2 separate packages to be delivered therefore wasn't watching for anything and missed the delivery. I am signed up for the UPS MyChoice service which is supposed to provide for some measure of customization or more detailed tracking assistance and have set my alerts to come through my phone as text messages. This is how I learned that a delivery attempt had been made and I went downstairs and retrieved the UPS InfoNotice tag to see when I could expect a redelivery, only to find out that my package had been taken to what they are calling an "Access Point" location.

My packages were never sent to Gibraltar Europe. Instead, 1 package was sent back to me extremely damaged, and the other is at the airport. I insured two packages of $500 worth of American Girl dolls and accessories (Christmas gifts) to Gibraltar in Nov 2020 UPS International Expedited for $455.80. After hundreds of calls and emails to find out why the package hadn't arrived despite tracking label changes to reflect Gibraltar EU not Gib UK, the package was stuck in Tamworth UK. We were told that there was no human being at the warehouse at Tamworth. The two packages possessed an address that indicated that the package was to be sent to Gibraltar EU, a British overseas territory with the corresponding zip code.

UPS can't compare to FedEx in terms of delivery in Tulsa, OK. I can understand severe weather delays and am sympathetic with the problems it causes all shipping companies. But, I was receiving packages thru FedEx after Tulsa UPS said they couldn't deliver due to weather. I have packages shipped from Earth City Missouri on February 5 which have not been delivered as of February 20 due to claimed "adverse weather. Yesterday FedEx delivered a 31 lb package while UPS was still claiming it couldn't deliver.

A valuable package that was supposed to be delivered 2/12 was "lost". The recipient is leaving for HI 2/20 and when the package was "found" was told it can't be delivered until 2/22. It can't be rerouted and will be returned to us. And, we will have to PAY to have it shipped to him again! Their customer service: send email to the email address on their website--their response "This is an unmonitored service and no one will reply." Finally get a "customer service rep" and they can't speak English. Was passed on to 3 different people; and was told "No American here." Was told, "Not our fault, you have to pay." My LAST use of this company.

I have recently had the misfortune to use UPS delivery service in the last 4 weeks. Out of 4 packages only 1 was delivered on time. The 4th package is still in limbo 10 days later on a 2nd day air purchase. The only update in 10 days showed the package (Hawaii origin to San Antonio) was in Louisville Kentucky on day 3. That listing was deleted now. It just shows in route. There are no phone numbers on the entire site to contact anyone to speak to. I have no idea where my package is currently. It is paperwork for a legal matter. I should have used the Post Office. It usually has excellent results.

I am not a big home delivery person. I don't get a lot of deliveries. But I did pay for overnight delivery of a prepaid card. UPS failed to deliver my package even thought they were tracked per their app within 2 blocks of my home. Their excuse the driver had too many packages and was unable to complete the deliveries as scheduled???? WHAT??? Totally unhappy and getting run around from company about refund of my $14.00 expedited shipping cost....Total **.

Of four UPS packages to be delivered this week, only one of three was actually delivered. I’m guessing with this type of record and your unwillingness to put in the extra effort to get everything back on schedule this is a company going out of business. With one key package to be delivered Wednesday, Feb 10, there was an emergency exception. It was loaded on a mystery truck Thursday with a new exception issued on it before 6 pm. Then next day (day three in Tulsa) another exception before 4 pm. Then, I get a message of “in transit” so it can sit more days. Why not honor your agreements and catch up over the weekend with weekend people? There are no weather emergencies listed on your websites for the Tulsa area or my other delivery area that indicate weather problems. Put in the zip codes, and see it yourself! It shows all clear!

This package contained top secret Government documents and was supposed to be delivered on 2/10/21. I received notifications (all day) Wednesday, then that night I received a notification that due to the weather the package couldn't be delivered. Though Fed Ex was driving fine through the neighborhood. 2/11/21 I received a notification stating that the package would be delivered between 11-2pm, then one stating that it would be delivered before 5pm, then I received a notification that it would arrive by 9pm. Then, I received a notification after 9 pm that due to the bad weather the package couldn't be delivered. I saw a UPS truck on my street around 2-3pm and they could've delivered my package. So, obviously my package wasn't not delivered because of bad weather.

Absolutely the worst shipping company here. Money-grabbing, lazy, incompetent. I would give them zero stars. After a month going back and forth with their customer "service" I still haven't received my package. Avoid them at all cost!

I submitted documents to Canada for a passport, being a dual citizen but living in NY. CAN forces you to send original Citizenship card and copies of, e.g., driver's license and USA passport to Canada, not allowing you to apply at an embassy/consulate. USPS Registered Mail does not allow a signature in CAN, and they strongly suggest you use a courier. I call UPS, pay $55 for a 3 oz. envelope. They claim it will take two days (and so I do not use FedEx). After a week of no response, I check and discover it is "lost" in Ontario. Trying to get help is hell. I will never use again. You've been forewarned. Now my identity is stolen. I am so angry.

Had an important shipment going from Ohio to Utah 3 Day Select. UPS showed scan in Lexington, Kentucky and sat there for over 3 days. Customer Service was no help. If you use 3 Day Select on a Friday delivery you're most likely not going to get your package until the following Monday. It’s absolutely ridiculous! I even asked to pick it up at the Hub which they said I could not do that. I have noticed their service levels drop significantly over the past month or so. I will be shipping everything sad to say USPS as they seem to have a better on time delivery!

I shipped a package by 2 day to a government office. Tracking # **. I had been given an incorrect address by the recipient and, on delivery day, UPS tracking showed it as undeliverable and as being returned to sender. I called UPS immediately and asked for it to be held so that I could supply the correct address the next day. I was told this would be ok and given a reference number. I obtained the correct address the next morning and called UPS to provide it, and I spent an hour on the telephone with 3 agents who all seemed confused. I was finally told that it would be delivered to the correct address the following day. Later, an agent called to say that the package was still being returned to sender and could not be intercepted.

Nevermind that my package got lost, but I can't even speak to a representative. I always get deflected to another automatic voice system. The online system doesn't give me any info either. It just says it's been at my local UPS center 10 miles away.

UPS sent me an e-mail they'd be at my house between 1 - 5 pm on Friday. Fantastic, I've been waiting for this package since mid December, so I'm excited. In the e-mail they say I have to be home to sign for the package. There is no way to tell them to just drop off the package so I can go to my job and not miss half a day's work unless I want to go to their distribution center. So I stay home, and I wait and wait, and nothing. I check the website for the tracking and they don't even have my package. I ask the customer representative why they'd tell me to be home and miss a half day of work and their answer is: "Sometimes they do that." Ridiculous.

My experience with UPS has varied with where I was trying to ship to. Basically, if you live in a city and have easy access to the location they are on par with the other shipping companies. If there’s anything that will take an extra minute like a gate or a certain place to put the package, it will probably be left in the street or at a neighbor's. Then they can mark it delivered and get paid. It’s your fault you didn’t watch the sidewalk where they “delivered” your package.

UPS IS A COMPANY THAT SCAMS PEOPLE!!! Look up the online horror stories about UPS scamming before you ship another package if you use UPS. They need to be shut down. My story is only one of many. Yes all shipping companies lose or damage packages but how they handle it sets them apart and it’s what has made my mind up to NEVER use UPS AGAIN. I was basically lied to over and over and scammed just like many others.

My experiences with UPS were positive until the first time they lost a package. Then, I discovered their entire customer service is designed to make it as difficult as possible to either find a package or get your money back. They refused to communicate with me because I was the package receiver, and they only communicate with the shipper. They claimed they would file a search for the package, but I never heard back from them. They required so much proof for a refund that it was easier to forget about it. Their purpose seems to make the system as convoluted as possible to avoid giving any money back, and in my case, they succeeded.

Since I moved to Oklahoma 3 years ago, UPS has a 100% failure rate delivering packages to me. They deliver to the wrong address, lose packages, customer service reps lie about delivery and tracking information. Today I called to find out where my package that was promised at 8pm was at 930 pm. The representative told me the tracking information said by 11pm, not 8pm, then changed her story when I said I was looking at the tracking information and offered to send her a screenshot. My package is somewhere in southeast Oklahoma (they don't know where) on a truck (they don't know which one) and might be delivered sometime tonight, but they can't be sure. How a company can be this incompetent and stay open is puzzling.

We shipped a package to my teenage son who is in another country and unable to come home (and noted that to the UPS staff when dropping off the package). The staff at UPS re-labeled the package marking it as "Christmas gifts" despite the instructions and invoice stating the contents as clothing. The staff member was present as I spoke with my husband about the specific items I was sending. Someone at UPS removed the majority of the contents while in transit. My son received one pair of socks despite my having sent 14 items.

A package was supposed to be delivered on 11-01-2021. We received a message that they couldn't reach us, even though we were the whole day at home. Then we asked for a new delivery at home. Instead, they sent the package to a service point and never informed us. A day after the package was sent back to the sender!! Amazing service. For all those cases that it is their fault, they shouldn't get paid. That is the only way to make them take their business seriously.

Management will lie and cover for derelict drivers. We have orders that are not being delivered and we are being stonewalled. Our packages are being held hostage at the Rome Georgia facility and no one seems to be able to help. We can't get a pair of shoes delivered and we have ordered more packages. Wonder if they will be undeliverable as well. It's no wonder FedEx is eating their lunch and continues to dethrone the former king of logistics.

Appalling service. Appalling service, or rather lack thereof. Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge.

The package arrived in Greece (Athens) and they never delivered it, they did not notify me, never said anything for any kind of problem for 10 days and in the end they send it back. When I shot that I contact them and they said they tried to deliver it, but the package never even came close to the where I live (Crete).

3. 3pm and no package. By 8pm, given new delivery date and time notification via email. 3. 1-2 days later finally receive package. Wasted time staying home waiting for package. Also, when I try to follow delivery, it just shows the truck moving around my area but never actually delivering. It's as reliable as the Dominos pizza tracker.

My package was paid for delivery within 2 days. These are important documents that needed to arrive before Dec 28. I chose UPS purely for this reason and the fact that they were the closest such service on a cold day, otherwise I could have used the post office. Since Dec 21, my package arrived at the Winnipeg UPS office and has not moved since. It is now Dec 30 and no one knows where my package is.

The dispute has been resolved to my complete satisfaction. I would suggest that UPS completely redesign their website. It is currently impossible to be adequately informed of the delivery status of its packages. The information is sometimes even wrong, as happened in my case. UPS employees work hard but they need better IT tools for customer service.

One of the worst and sloppy service providers you could choose from. They have delivered a damaged shipment to my address and they are not ready to accept their mistake nor ready to help their customers. Don't ever choose these guys for shipping your products, desperate damages guaranteed by them. Look at my situation and make a wise decisions.

I ordered numerous items early in the month of December. All of the items being shipped through other companies arrived as scheduled or had moderate delays. However, I received updates on items when requested. The majority of the items shipped by UPS are delayed. I receive no updates about my items. It always states, "Check back tomorrow"; showing that they are just sitting in facilities for days. It's so disheartening and disappointing. I understand that there are massive delays due to increased shipping and the pandemic. However, if all of the other shipping companies can make an effort to provide service in a timely manner and at least make sure the customer is updated on their packages then so can UPS.

Paid $150 for overnight shipment of a package. The package will no longer be there in 1 day but 2 days ($100 difference) because of their error. UPS will not refund the $100. Contacted the store and spent HOURS on the phone with customer service with no help or sympathy that the very important package would not arrive as expected.

My primary experience with UPS is deliveries from Amazon. But I have had many deliveries, over many years. Rarely, if ever, have I had a bad experience. This year, due to the pandemic, I've placed more orders than usual, with Amazon.ca. Smaller parcels they send via Canada Post, which has been a horror story this year. Larger parcels are sent using UPS. They always arrive on the scheduled date, and often before the scheduled date. The drivers ring my bell, and leave the item on my front porch. Which is as I have asked that they do, since I live in a safe neighborhood. I have nothing but praise for those guys and gals who do the deliveries, along with everyone behind the scenes who ensure parcels are sent out on time.

UPS by themselves decided that they would stop delivering my packages to my house and tried to force me to drive 50 miles to pick them up at a drop-off location. I have lived here for 12 yrs and always had packages delivered with no problem. I went online to try and reroute it to my house and UPS wanted an additional $16 to do that. I paid to ship it from Amazon.com to my home. Not to another city 50 miles away, then be asked to pay an extra $16 to do what UPS had done at my home consistently for 12 yrs. I called 800-742-5877 "Customer Service" line spoke to Craig Y who lives in Asia. The only helpful thing he had to offer was he explained that UPS updated their website and now by default, without asking customers if it's ok, changes all customer's settings to ship packages to drop off locations instead homes. I never signed up for that and didn't authorize that change.

My normal delivery drivers are usually good. However the 2nd day/next day/holiday drivers are horrible. My package was scanned as left at the front door. My house is 90 feet from the street up and my driveway is up a bit of a hill. This package along with many others get left at the corner of my street and driveway. I have had several go missing but UPS swears they left them on my front porch. How stupid of the drivers saying that with everyone having security cameras these days. There is no accountability of the drivers. When you complain they blackball you at the local terminal and won't leave a package without a signature even though the shipper didn't request one saying you had too many missing items. The items would not go missing if they put them on the porch where they are not visible from the street or driveway. I have pictures and downloaded video of these drivers and their laziness but UPS don't want to see them.

I received an email stating my package delivered. I am very aware of package theft so I was home and ready for this delivery. This was NOT delivered to my address. I filed claim offering reimbursement. I don't want money! It is 6 days before Christmas. I want the items I ordered for my grandchildren! Reimbursement doesn't cover the hassle of trying to find the items and them ordered and hope they actually show up this time. My address is clearly visible on my house! Stupid mistake and even worse response.

I ordered a Christmas gift and paid expedited shipping. My package stated it was delivered on 12/16, which is my son's birthday; however, the package was not delivered. I have called around for 2 days and UPS acknowledges that the package was delivered to an incorrect address all the way around, not even in my city yet they are not able to tell me the address it was delivered to and I have to wait 2 weeks for an investigation. This is not the first time this has happened to me. UPS never delivers packages on time or to my resident. I will not use them again. If what I purchase is sent via ups I will not purchase. It has become that big of an issue for me.

We have been experiencing lot of issues with UPS lately. They damaged our $5000 equipment and didn't want to take any responsibility. They came with a stupid reason saying that the unit was not shipped in a strong enough box. It's manufacturer's professionally packaging and the manufacturer has been making professional medical and dental equipment. The stupid UPS just mishandled the heavy 86lbs unit even though there were stickers on it says "Heavy Item" Handle with extra care. They left us alone without any help nor any reimbursement for the damage. We will do everything possible to ship as less packages with UPS as possible... They are simply taking advantage of not having many competitors.

I placed an order on black Friday and got 90$ off. The package was supposed to arrive within two days. It's now been almost a month and UPS simply said they lost it! Now if I want to place a new order I'll pay way more. Neglect and irresponsibility. Shame on you.

If I could leave no stars I would. They’ve delivered 4 packages in the last two weeks to the wrong address. Their tracking says all 4 items were delivered to my door yet they ended up at other people’s houses. Luckily my neighbors are honest and I generally get the packages back. Their customer service is atrocious too. Someone put me on hold tonight when I was inquiring about a package that was attempted to deliver today (even though I was here all day and no one came or left a notice on the door.) The rep never came back to the phone bc it was past 9pm and they were off work I guess.

UPS emails me package delivery confirmation and no pkg. delivered at all- we were home the whole time; no doorbell ring, no dog bark, and keeping an eye out for it - no telling where the pkg is? I go online to file a claim and their process requires you to check a list of scenario options for which the only logical choice would be delivered to wrong address - but who knows? I submit the claim last night and today they email me with more red tape admin hoops to jump through. Bottom line you cannot depend on UPS — I think the “U” stands for UNRELIABLE.

Recently I paid over $300 for delivery on a specific day. The driver FORGOT to put my item on his truck. Asked for a refund and told no that UPS suspended refunds due to Covid-19. Appalling service!!!!

I sent a package over two weeks ago to Germany and had no news about where it was (although I purchased the 3-5 business days delivery). To this date nothing has been delivered, a UPS member even told me it was lost. I have been contacting UPS in the US and in Germany and they keep dismissing this issue. Yet, my family member who was supposed to receive this package I sent as a gift, just received a bill from UPS asking him to pay immediately for something that has not even been delivered! And the money they are asking for is even more than what my gift is worth! I really don't know what to do, I have made phone calls, sent emails, written reviews, and UPS has not taken responsibility.

UPS is the worst carriers in the world. They are very irresponsible with packages and deliveries. If they can't read addresses or even know how to read or write then they don't need to be doing deliveries or working for UPS. I ordered something and received an alert that my package was delivered and left at my front door. However I was home all day and I live in a gated apartment complex there was no package left at my front door or a notification that they were there.

Please do not use the services of this fraudulent company. Integration and all employees confirm that delivery is possible-an order is formed # **, displayed on the website SHIP TO: Simferopol, RU. But later it turns out that UPS is not interested in delivery, but only in collecting money from customers. In turn, the online store PUBG Mobile again asks to send the company UPS again, there may be a mistake in something, but there is no error, delivery is allegedly possible again for 30 euros! Why is this deception not stopped by the security services? What do we pay for delivery? Guys do not waste your nerves, please ignore this company, it was still in the last century, when delivered on horseback. I am very sorry that it happened, because I saved this money working around the clock as well in the delivery service, we are represented in 20 countries and there is no such fraud anywhere, everything is as transparent and honest as possible.

I’ve been waiting for a package since Tuesday. My promise date on Tuesday 8:42 AM I received a text message stating my package was delivered so I checked for the package. Was not there. I called to find about my package and was told attempted to deliver. It will be delivered the next day. Call On Wednesday and was told by the representative it would be delivered the next business day by 9 PM so they text me Wednesday night at 8:50 to tell me an attempt was made. Now my package Will be delivered Thursday morning by 9 PM. This company has already been sued for lying and mishandling packages. I guess they haven’t learned their lesson. They continue to lie and lie and lie. If you can’t use another company maybe FedEx does better!!!!

This is the 6 package that has been delivered to the wrong address or I did not get at all not to mention the 4 items that arrived damaged. UPS is hiring thieves and people who just don’t care. I have had disinfectant jewelry perfume all come up missing and when you call they will tell you they have to investigate when it clear shows they delivered to a totally different address in a different town. They never investigate or get back with you. Macy’s and other companies need to drop their contract. Use FedEx or someone else. Not sure what’s going on but UPS has problems. Trying to contact the attorney general to see if they can be investigate.

UPS called to say they had a package for me and I needed to pay brokerage in order to receive it. Since I was expecting a cross-border package I paid the amount due promptly. The package never arrived so I lodged a claim through their website resulting in me learning the package was never intended for me in the first place. UPS closed the case and told me to contact the shipper... impossible when you are not the intended recipient of a package. I have since contacted UPS online Customer Service four times in over a month only to be promised the refund of the brokerage fee was being processed. It still has not been processed.

I shipped a parcel using UPS from the UK to Singapore. The parcel and its contents were damaged on arrival. I provided photos of packaging before sending, and after. Photos of the damage. I reported it immediately. 7 weeks later I still have no response. I have telephoned, emailed. I have a complaints number, I have spoken to a manager. But still the matter does not move forwards, and no-one is prepared to help. I have emailed the manager twice in the last 3 weeks, but no reply.

After several days searching for my package, they said no one found it. I tried to contact someone, but there is no way to speak to a real person. They made me create an account to track my package with no results. They wasted my time.

This was perishable product, would have been fine if delivered in time. Was to arrive Friday, not able to deliver in Saturday because delivery driver couldn't press a button to allow access. Package then kept at UPS facility over weekend, then delivered to an alternate sight in Monday. Package had to be retrieved from retail store and was completely ruined by this time. Customer service says, "Sorry, we can't make any guarantees." Will never, ever use this service again.

I recently ordered ** from Amazon and they were to be shipped UPS. The problem is, UPS turned them over to the USPS in Kansas City for delivery. Kansas City is approximately 50 miles away from my home town of Warrensburg, Missouri. USPS then shipped my ** to Des Moines, IA. So instead of receiving my ** on the 17th from UPS, it is now on its way to my local post office on the 24th. If UPS is supposed to deliver an item, then UPS should be required to deliver the item. When items ship to me via FedEx, FedEx delivers them. When sent through DHA, DHA delivers them. UPS for some reason turns packages over to the Post Office, who seems to think Warrensburg, MO is somewhere close to Des Moines, IA. In the future, I will do my best to avoid UPS shipping and I recommend everyone else do likewise if you want to receive your packages on time.

It really takes a lot to get someone like me to sit down and get on this website to leave a review. There is nothing worse today than a company with NO customer service. We had an expensive live plant scheduled to be delivered on November 17 and they never showed up. The tracking status suddenly changed and stated no delivery date. I called UPS just to be shuffled through machines that told me that the package is in transit and they have no idea when it will be delivered or why it was delayed. At this time, we have no idea what's going on and UPS offers zero support. I realize UPS has a lot of deliveries but customer support is a must.

A UPS driver lied about trying to make a delivery at my address and took my package to a pickup center so I have to pick up the package myself. The pick up site is in downtown Salt Lake City Utah with no free parking and I have to pick it up during their hours. Why order from Amazon if I have to pick up the package myself. My proof the driver lies is two fold. One, if they try to make a delivery they immediately send an email, which I never received. Two, I received another delivery on the same day from Amazon from UPS. This is not the first time this has happened. In my instructions if I am not home I ask them to call me for further instruction which did not happen.

They deserve less stars than one. If I could give them less stars I would. So far I have had 4 different things that were supposed to be delivered by UPS (and I just moved to this apartment) even before this. Every time UPS is involved there is a problem with my order. They either returned my orders to sender or say they “tried to deliver” but have not even made attempts. I have signed up for “my choice”. Made everything idiot proof and they still manage to not deliver my stuff. At this point I cringe every time I see that UPS is being used for anything I order. Customer service doesn’t seem to exist. Even when you get a rep they tell you just how little they can do. Hands down the absolute worst delivery company. Just trash!

I’m sure this is said a lot but 1 star is too generous. I paid for 2 day air and now won’t get it until the 5th day. The driver pencil whipped his delivery attempt, home all day and have Ring evidence he never showed. The customer service told me they would call me when ready for pick-up. Never did. I called back and they said go now. I went and they were closed even at the time I called so why send me. Then they said they would arrange for next day pick up and I call now and they said that’s not possible, they don’t know why they would say that and that it will be Monday. I will be avoiding UPS for the foreseeable future.

I never had a good experience with UPS. There was once I used them for a expedited shipping, and ended up they did not even attempt to deliver the package due to one of their facilities is closed. Well, they should have at least inform me as a sender or the receiver to pick up the package or make any arrangement, but they did not. I have to figure things out by myself, and I could not believe when the customer go pick up the package from the address provided by the customer service rep, they ask her to go to another location because the parcel is not with them. This is UNACCEPTED in any ways. What's the point using them for shipping?

If I could give zero stars or negative stars I would. We ship LTL freight regularly for our business. We have shipped with many companies and have NEVER had an experience as bad as with UPS Freight. We scheduled two shipments with UPS Freight thinking they should be a reliable company, like other big-name companies such as FedEx Freight, Central Freight, or YRC. What a tremendous mistake!

The first parcel was never delivered, even though they claimed to have delivered it and they claim to have left it, I quote, "in the middle of nowhere". The second parcel was thrown over my six foot high security gate and severely damaged, no attempt was made to contact me until after this event when I got a text saying, "Your parcel is at your gate," I arrived home to find the damaged package soaking wet, the item is electrical and I am still waiting for it to dry out in the hope that it still works, and I am about to inform the sender in the hope that they will never use such a poor service ever again. I can provide photos and CCTV footage if necessary.

My brother use to work for UPS. It's true that they have to move fast with deliveries and COVID can be a factor in how soon something arrives. However, regardless of those two factors, since mid-September, all of my deliveries are covered in dust and dirt upon their arrival. The trucks don't appear to be very clean. Do they not do proper cleaning at the end of the day??? At least 3 of my packages (and they weren't small,) had to be vacuumed off and wiped down before being allowed in the house. I tried to speak with someone on the phone about it and was referred a wrong number. It's so discouraging. I remember when they did better.

Haven't had an Amazon package the required a physical signature in years, whoever the character. Order a smaller thing from amazon, not large, not expensive, and receive a random 'your delivery failed' email. Get in touch with UPS because apparently they're the carrier... only they're not, they subcontracted it out to another carrier who their specific contract with that specific carrier requires physical receipt and signatures.

The fact that a lot of stores go through you beats me. The fact that my package can be ID verified and still delivered to the wrong location is beyond me. Then I can’t even speak with someone to file a claim. I have to consult my product provider wait 14 days to even hear an answer. I’m so over UPS any company that uses them I will not be ordering from.

The customer service of UPS is terrible and the worst I've ever dealt with. They announced a package delivery to me as delivered and signed by a receiver with a name I never heard about. Has nothing to do with my name. For complaining they want to guide you through stupid web sites with more stupid questions. When you get through to a representative then they look after your name, find that the address is somehow different and you have to deal with the sender. The problem is, that I have an order confirmation from the sender and talked to them. Name, Address, phone number, everything is correct. Now a 100$ value package is somewhere. They don't care about you and want to end the call as soon as possible. I didn't yell, I was very polite but disappointed of course. This company is dead for me. If I have the choice I will use a different shipping company, even I have to pay more. If there would be "minus stars" I would give that.

I have never once had a good experience with this company delivering packages, I never even choose them, they just happen to have deals with enough international shippers. Every time they get a hold of my package it takes upwards of an entire WEEK for me to get the damn thing, and that is if they even bother delivering the damn thing, too many times I've had to just go get it from where ever they are holding it. I seriously doubt any of the good reviews on this company as even their drivers hate this company, it isn't the fault of the drivers, they're overworked by the idiotic upper level staff. This company just needs to die.

This is the worst shipping company! They’ve lost my packages twice and both had very sensitive timing (overnight). They also give out incorrect info which makes dealing with them difficult and time consuming! Avoid at all costs!

UPS trucks are apparently not cleaned inside. The build-up of dirt causes packages to get so dirty that my clothes get dirty handling the package. Our house also gets dirty where ever the package is placed. I have complained two times directly to the company. I have never received contact from them and the problem continues. If I had the choice I would not allow UPS to deliver anything to me. Fedex does not seem to have this problem. This is a management issue that UPS has that is not being attended to.

I ordered a laptop from Amazon which was shipped for delivery via UPS. I received a message that it had an incorrect address and would now be delivered on Monday. THAT IS NOT TRUE. I receive Amazon packages almost weekly without issue. I receive other company orders via UPS without issue. I feel like the driver simply did not want to deliver that late on a Friday night. Trying to reach customer service is a joke. It is fully automated and you cannot reach an agent. It states you can, but it loops you back to the automated system. This is a laptop I ordered for school which starts next Monday and I really needed it to get all set up.

Recapping, stay far from them more than you stay far from a CoVid infectious person.

I'd give negative stars if I could. I am importing cigars into HK, once my shipment arrived, I had to call UPS to know how the duty process works as I just saw my parcel kept on hold without an explanation nor call, they made me change my import permit permit 7 times despite repeatedly asking them any further modifications were needed and was told all was ok. Due to UPS' inepsy and incompetence I now cannot change the import permit anymore and I have to get a new permit, pay the duty AGAIN and then chase customs for my refund. I want to file a complaint with customer care as this is absolutely unacceptable and ridiculous to be conducting business this way. I don't expect much from bureaucrat unthinking drones so I'm also leaving this review to make sure people don't go through the same nightmare. UPS has wasted my time and once this shipment is done, I never want to use them ever again. Avoid like the plague. Thank you.

The corporate arm of UPS got involved and I ended up getting my package without having to pay "brokerage charges," after 4 months of back and forth. At least I got to work with someone reasonable, and I'm thankful for that. I will mention that I seem to have gotten traction in this dispute when I asked for an itemization or detailed explanation of the brokerage charges, which I'm legally entitled to, which they could not provide. This makes me think the brokerage charges are likely conjured or made up. If you find yourself in this position, you should consider demanding an itemization of the charges, which UPS is legally obligated to give you.

Two packages that I was expecting have been lost by UPS during the last week. Their service used to be reliable. Their service is now unreliable, and I would use FedEx or Amazon (no problems with either).

I called for my daughter's phone to be picked up from campground that we visited. After receiving tracking number the system tells me that my package has been delivered at a future date in a completely different state. I call customer service and am informed it was put in the system as a return to Amazon so I have to call Amazon. Amazon, of course has no idea what I am talking about because they can only search for orders in their system. I was told a Supervisor would call me back; it never happened. After I called back and had to go through the entire process I am finally connected to a Supervisor who tells me that there is absolutely nothing that can be done because they delivered it where I set it up. I called for it to be delivered to my house, gave the address for my house and asked for the phone call to be reviewed and was never given any answer other than there is nothing that they can do. Never will use them again.

Couple of days ago, I waited at home for UPS delivery of grandson's laptop I ordered from Lenovo as it requires signature to receive. From time to time, I kept checking from the front door to see if UPS truck is on my driveway. Then after a while I saw another small item sitting on the step at my front door (delivered by UPS, but did not require signature). At the same time, I saw a sticky Note on my front door saying "Sorry we missed you ..." -- this is for the laptop delivery that requires signature. The Note indicated that the package could be picked up at the nearby UPS Access Point on the next business day. The delivery driver DID NOT knock on my door nor pressed the doorbell to get people's attention inside the house. They simply placed the sticky Note on the door and ASSUMED that no one was home to receive the package (despite of a car parked on the driveway).

I continue to be very disappointed with the UPS delivery service. Cannot send packages to Penn States - they don't have an acceptable way to accept the mailing address on main campus without a building and zip code.

UPS Resolved the matter immediately and restored my faith in them. Thank you UPS.

Don’t bother with getting insurance. Shipped a glass globe, packaged in my own box (a box specifically made to ship a glass globe), and one lens was broken in transit. I paid for insurance up to $600, but that didn’t seem to matter. It was obvious the box had been dropped on its side. Only one lens broken, the box was fine as was the rest of the globe. UPS denied the claim, saying it was the packaging fault. Not the driver who carelessly handled the box and obviously dropped it. Not the handling person at the warehouse. Despite FRAGILE written all over the box, it was still handled carelessly. But UPS denied the claim with no real explanation, other than “packaging”. I’ll never use UpS again. USPS would have done a better job.

The drivers pick and choose which deliveries they will do each day. If you are inconvenient for them they either refuse to deliver or make you wait a few extra days. Also they charge for things that they deny later even though they are right on your account. I have had nothing but undelivered packages and late deliveries that they can't and refuse to explain. They either hire the worst drivers or their company is bad. Maybe both.

Wish I could give zero stars. Awful experience! UPS accepted and picked up a package to a PO Box, delivered it to the destination city, then returned it to the nearest UPS shipping facility where it will sit for at least 5 business days and then returned to me (at least a week from now). The package is a care package of clothing and necessities for a friend who has lost everything in a house fire. To add insult to injury, UPS will not refund the $27.91 I paid for this fiasco because "all refunds are suspended since March 2020." Shameful customer service.

Paid to have a package specifically delivered on a certain day and it was not. They refused to give a refund. They are using Covid as an excuse yet have record profits for their 2nd quarter. This has happened a few times now. Never use this company.

I have never!!! In my life had such a runaround experience. When trying to retrieve a package delivered to the wrong address... I spent two hours on the phone with them and accomplished nothing by them.

I order products from sites like Macy's and Apple and others and it seems I never get my packages in a timely manner from UPS. They are consistently late and use the USPS to actually deliver items. Would prefer if another carrier would deliver items. Others might be more reliable.

Don’t waste your time and money!!!!

I shipped a set of Romanian hand-painted crystal wine glasses to my twin sister for our 50th birthday. I packaged them extra careful and overkill even. Then bought the extra insurance in the amount of $600.00 coverage. And upon arrival, some of the glasses were damaged and broken. I filed a claim and after 2 months UPS concluded their investigation and denied claim stating they made several attempts to investigate packaging and damaged goods. And not once have they tried to contact me or my sister. Although I contacted them many times thru the UPS store where I shipped from. No avail. The insurance is a scam and the UPS is terrible in customer satisfaction and help and could care less that they lie and it can be proven.

I get packages all the time, nearly daily. So, to improve that experience, I signed up for My UPS so I can, allegedly, have more control over my deliveries. On there, I have specifically stated that we cannot accept deliveries after 6:00 pm because, while we are in a residential area, this is a church and empty after 6:00 pm. Despite those instructions and REPEATED complaints, they continue to deliver at night, leaving valuable boxes on the porch of the church overnight for the porch bandits (I'm generously assuming it's porch bandits and not UPS taking the 'delivered' boxes).

I bought an antique wicker chair on eBay and enlisted UPS store #3322 in Flower Mound, TX to ship it to rural Minnesota. Aamir, who handled my transaction, was thorough and friendly throughout the entire process. Most important was careful packing. Aamir and his team did the best job I have EVER seen on protecting this fragile item from damage. I could not be happier with the care and courtesy he showed throughout the nine day process. Ken **

I shipped few of my things from one part of the country to another from a UPS Store. While in transit the package broke. A claim report was created by the UPS and it was sent to the UPS store saying that all the items have been broken and discarded. When asked for photos of the broken items they didn't say anything. The claim of the items has been rejected as they said that the package didn't meet the weight criteria. After being on calls for 4 days for about 2 hours each day, I am told that I can't file for dispute as I am not considered the shipper and so the UPS Store manager can only file for that. The claim report that they generated is also false since the items mentioned were 90% wrong. Nor was I shown photos of the broken items.

My package has not updated since August 24. It has been saying order processed ready for UPS since august 24. This is unacceptable and I want this to be resolved as soon as possible. Please solve this.

American Express sent a replacement card for my damaged, Gold card. UPS says it was delivered. IT WAS NOT!!!! My wife was home ALL DAY. I texted to contact them to locate my card. You can not talk to a person. I tried to file a claim online. They would not allow me to file a claim. They say it was delivered. Now, my card with my name and address are in the possession of an unknown entity. Now I will be the target of identity fraud. This is the worst delivery company on Earth!!! No Service with NO accountability!!!!

UPS has gone downhill and never help, always give you the runaround and never deliver their packages on time or always receiving them damaged or in some cases I never receive them at all. As a shipper and receiver you should never ship through them. Use FedEx instead.

I have had poor experiences with UPS in the States, and avoid them as much as possible. They have a habit of taking the scenic route to deliver things. This particular parcel was ordered on the 2020/08/19, an axle for my car. The shipper advised it would be here by Monday, So I made an appointment for Wednesday for the car. The Shipper is 4.5 hours away by car. So of course UPS picks it up on the 2020/08/20 and on the 20/08/21 it's in Moncton NB. Well, 4.5 hours past my place, but that is their shipping route, so ok. At least, it is in the province.

On a Tuesday I was due to receive a parcel that did not come. I called customer service and assured it would arrive by Wednesday. It did not come. Many phone calls and weeks later I've learnt they have lost the parcel and will not give compensation. They are rude incompetent people who have no remorse or will to help a customer. THE WORST EXPERIENCE.

Lost my package with no help or communication to alleviate the situation. Also, their insurance policy and coverage is lackluster. Please don't ship expensive items with them unless you buy tons of extra insurance - i.e. you'll have to spend a boatload in upfront costs to make sure you don't lose out when they lose your package.

I had disputed a package I did not receive with a company I bought the item from months ago. They eventually tried to mail it again, which I received. Today, months later, some UPS employee comes to my house when I'm NOT home. Someone from my house signs it and asks "where's the package?" The UPS employee says it's for the item that I stated I never received and left the house. I cannot express how upset I am. What kind of shady business is this?!? Taking someone else's signature when they clearly stated they are not the person listed for that package just to cover yourself.

UPS recently suspended service guarantees. This means if you purchase a service that used to be guaranteed (overnight, 2nd day air) and they take a really long time to deliver it, you have absolutely no recourse for getting any money back. UPS if you're going to suspend service guarantees than you need to reduce expedited shipping rates accordingly. You still charge us the same rates for overnight or 2nd day air but there is no guarantee behind it anymore (so there is less value in it than there was before although that is not clear to the buyer at first). You're basically just taking our money if they are shipped at ground speed or slower. Great business practice.

Took 28 days to deliver a package that was supposed to be delivered in 3 days. Refused to refund money or reimburse for delayed items I had to buy. Impossible to reach anyone by phone. UPS store sender. Not their problem once package leaves store. Never ever ship UPS.

I run a small business from my house and usually schedule shipping pickups from my house. Recently, my scheduled pickups are not being picked up at least once a week. By the time I realize this, it's too late to deliver the boxes myself to a store. A driver even delivered some packages late at night but refused to pick up my earlier scheduled shipment. UPS is becoming unreliable as a business partner.

If I could rate UPS 0 stars I would as they have not provided any resemblance of a service. Apparently, the driver left my parcel on my letterbox (which is right next to a busy road) at 9:00am. I received the notification and at 10:00am I went to pick up the parcel and nothing was there. Obviously I was home so the driver could have knocked on my door or even left it outside my door. This was in June and it's now near the end of August and nothing has been resolved. The customer service person Darlyne whom I have been emailing now is completely incompetent and has just told me that the matter has been closed and I need to contact the shipper. I have asked multiple times for someone to call me, but my requests have been ignored. Please do NOT use this joke of a service.

Vendor overnight important paperwork to me for signing using UPS. The UPS truck arrived at my house on day of delivery and was unable to find the package. He informed me that the package was probably misplaced and told me to call customer service. I called and naturally the rep asked that I call back after 9 pm since UPS is now offering late delivery. I called after 9 and of course I wasted my time going through all the prompt, and then got disconnected because the call center closes at 9. I checked the site the next day and it updated showing that it would be delivered today by 1. 1 pm rolls by and I called again.

If I could give UPS zero stars, I would! Recently, a parcel was return as they claimed it was abandoned by seller and receiver. The seller called them as they requested, but they claimed they never got the call. They wouldn't release my parcel to me. They charged me a brokerage fee, then tried to get a second charge to send the parcel back. After 4 months of fighting with them through the BBB, I got my money back. Now my latest parcel has been dropped off at the wrong address. Even though a signature was required, they claimed it was left at the front door. I live in an apartment building.

UPS was the shipper for Amazon. For 3 days in a row I received notices from UPS that the 2 packages are 'out for delivery' to be delivered by 9pm. Amazon tracking stated the same things. On day #3, 2 packages were supposedly delivered at 10:30pm but I did not receive the packages. The packages were actually delivered to another house, whose resident delivered the packages to my house. The neighbor said the 10:30pm doorbell was terrifying and also questioned UPS customer service and attention to lateness of the hour.

We are now at over 90% broken packages from UPS. Latest today. Something went 4" into a box, destroying the contents. Just returned (again). This time was a computer case. Previous broken deliveries are wine, kitchen gadgets, books, etc. It feels as if they are going out of their way to break things.

If there is even a ZERO STAR, I would give UPS. Very bad customer service and they lost my goods and they don't even care about it. This is the second time I have a problem with them, I will never use UPS again. Any company I want to order from, I will call them before ordering from them to confirm their carrier.

UPS has to be the worst in shipping. I may get one out of ten packages on time. They managed to lose a truck tonneau cover in shipment. How does that happen? I pray that the covid cure isn't sent UPS.

UPS driver delivered a package, clearly marked with my address to a neighbor's address with no explanation. This is not the 1st time this was done, I have no idea why UPS continues to make this mistake. Luckily I was able to track my package and retrieve my package from my neighbor. No thanks to UPS.

Paid for service "signature required on delivery". Nope. Left at door and not even a doorbell alert. An apartment project so a reasonable chance package could have been stolen if left for any length of time. I find this totally responsible and criminal in the sense they took the signature premium dollars paid (tantamount to stealing).

The UPS called me today. I'll get a refund within a few days.

For the last ten years UPS drivers have never knocked on my door or rang the bell. They simply leave the package on my doorstep where it can easily be stolen. Even when I put a sign on the door telling them to knock or call they do not. Yesterday I managed to be at the door when the driver delivered the package, and I asked him when he was leaving why he didn't knock. He replied because of the coronavirus. But this was happening even BEFORE the pandemic. I often would see UPS drivers simply leave packages at my neighbors' doorsteps without knocking or ringing. As a result there have been over 10 robberies from doorsteps in my neighborhood in the last two months. So don't ever expect for UPS to ring your doorbell. They don't.

I have never experienced service as bad as this. The package I ordered was to be delivered on 7/27/2020. It was not delivered and a note was stuck on my door that it would be delivered on 7/29/2020. My partner had to take a day off from work in order to sign for it. It was not delivered and I had to go online to reschedule, which by the way they charged me $6.00, for 8/5/2020. It was not delivered and their customer service was basically unintelligible but rescheduled for today 8/6/2020.

I was waiting on a package from UPS, that should have arrived August 4th. It was in the Spokane facility (not far from my place), 4 pm on August 4th. After a few days of waiting for my package, I checked the status and somehow sent from Spokane to Illinois; with a new arrival date of August 10. When I talked to customer service to figure out why my package was sent elsewhere and how they can fix their mistake, they never answered any of my questions and just repeated that my package is currently in transit (no explanation as to why it was in Illinois) and that it will arrive August 10th. After the employee consistently circled around my questions, I requested to speak to a supervisor, which took some coercion for the employee to attempt to find someone. And to no surprise, supervisor was "busy."

Absolutely awful!!! Delay my fresh dog meat deliver every week!!! This week it’s two days late and they not take responsibility. It’s now 9:20 at night and they can’t tell me when the package will arrive. It’s 40 pounds of meat that cost $251.89 and they refuse to tell me where it is or reimburse me for it being spoiled!!! Problem week after week!!! Worst shipping company ever!!!

2 months and still they can’t find my parcel or refund my money. I wonder how they still running a business. Their link for complain doesn’t work. Customer service just take messages but can’t act. Eventually they send me link to complain that work and investigate. I filled it and been told me to wait 8 days for investigation. Again nothing happened. Wrote back to them. Again they ask me to fill in another form to claim money back. My experience with them is to avoid at any cost. Rude and unprofessional.

If you give a 3 hour arrival window, I'm not going to sit there watching out the window when I've got work to do. You have to ring the doorbell. This is the second time UPS has done this to me. No knock, no ring - just walk up and put a sticker on the door and walk away. The first time they did this, I was expecting 2 different deliveries. One was just a leave it by the door sort of package and the other I had to sign for. I didn't know which it was when I actually saw the UPS delivery guy stop in front of my house. He got off the truck and sprayed his face with water. However, I was in a Zom meeting, so I just listened closely for a knock or the bell and... nothing. After the meeting, I went down and looked to find the "we missed you" post-it note.

They delivered my package to a stranger’s house and their package to my house. We live 10 minutes apart. I had to open this person’s package, look at their online store order receipt, get their phone number, and text them about receiving their package. Thankfully, they said they’ve received mine. I drove up to this stranger’s house the next day and exchanged our packages mixed up by UPS.

**· Jul 25, 2020 Verified customer. Associate. East Baseline and 24th Street UPS store. I have a very angry BOMB with this store professional or regular service. After all these twenty years of stay and live in America. This is one of the store should immediately CLOSE DOWN. My situation is, I have an important document send from Arizona to California. I paid over $25. All they do is bring it there and bring it back. And most of all when I request the service and advice about info note that inform the recipient and pick up at transit UPS point. The people there is refused to further conversation and offered the professional/standard/normal service to me. It is like no human is working but they still breathe.

I ordered a computer and purchased UPS shipping. Initial tracking indicated delivery on 7/24/20 which never happened. Tracking was updated to indicate 7/25 which never happened. A call to UPS customer service promised a delivery of 7/27 which matched the tracking information. On 7/27 the tracking was further updated to indicate delivery on 7/28.

The UPS's company holds on to court documents. And give the person a run around. On trying to make them? Try to find? Or make them wait? For months & months for court papers! When it comes into their company! They? Should release them! In a short amount of time. The person! That is running the ups? Is not doing the right thing by! Holding onto a court papers! That! Must be released to a partly that has to have them. They? Better start! Getting the documents out.

I ordered a bed frame and I left my phone on as it shows me the location of my item. It was down the block from me and I assumed I would get it soon then it never came. It then updated that my item got delayed because of operating conditions an hour earlier even though I just saw that it was a block away like 3 minutes before that update. Now I have to wait until next week to get my package. If it was gonna be delayed, it should had told me sooner. I was checking the app every 20 minutes since since I got home around 6. It was a block away from me around 7:50PM then around 7:55PM it got an update that it was delayed at 7:05PM....

I’ve had several problems with UPS (rescheduled deliveries, delivery to wrong address, poor customer service, etc.) over the last year, but have tolerated without complaints. I must be at the end of their delivery route because I never receive delivery before 8 pm, more like 9 pm. In the last two months, three times my packages have been scheduled for a Friday delivery, then rescheduled for the following Monday evening delivery. I called customer support, took 4 calls to finally get a person on phone, they apologize & use Covid-19 as an excuse, say they will note problem to locale facility. Why bother! Seems to me at a time when people like me need delivery more than ever UPS could spare a few $’s to hire a few more employees to service their customers & build better long term relationships. In my experience, FedeX & USPS are holding up their service just fine!

I recently moved to a rural area and order products online to avoid contact with people due to the virus, just like billions of other folks. UPS cannot seem to consistently find my house. One week I receive packages fine and the next week my packages are delivered to the completely wrong address. I’m in a situation now where I cannot get a package back from the wrong house and paid over $100 for the item. And of course you cannot talk to anyone at UPS and instead are directed to the website. I do not yet have internet service. UPS is not consumer friendly in the least!! Use FedEx instead!! Worth the price if you want your packages actually delivered.

Just don't use them. They are never on time and packages always arrive looking like someone was kicking them around. The drivers seem to be angry all the time and park in the middle of the business parking lot blocking at least 3 parking spots at a time.

Worst company ever! I live in Canada and order a lot worldwide. Recent orders:

I do not know why should I give 1 star to these guys; they do not deserve it. This happened twice. UPS does not come to pick up the service and the status online says "pick up missed." I called for hours and I couldn't solve the problem. Last time I had a heavy item; I end up throwing it away and losing $120 I spend on the item and was not able to return because of UPS. The calls and connections are awful and they just don't try to give you a solution.

I am a recent college graduate trying to make ends meet by reselling products online. UPS' insurance claims is by far the most horrendous experience I've ever lived through and have been proven UPS truly does not care about their customers. I shipped out a like-new condition Microsoft Surface that's worth $4000 to an eBay customer. At the UPS store with my supplies and theirs, I spent over an hour properly packing this expensive computer and even had the kind assistance of the UPS workers to help me.

I have purchased a product from Costco.com. This product requires my signature upon delivery. UPS keeps setting up delivery date and at the end of the day delays it by one day. It is very frustrating!

Over the past few years, I have purchased items on line more than ever. Using Fed EX., US Postal Service, DHL, and United Parcel Service UPS. Well UPS, is by far the worst. Ordered 2nd day service to be received on Friday, the day before, Thurs. at 7am received confirmation, I would receive Friday. Well Thurs. at 7 pm, I was sent another e-mail, stating my package would be delivered Mon. No explanation, and don't bother sending an email, you won't get a response. Save yourself the hassle, use the other providers if you can.

I ordered a package and was told it would be here on a certain day. When it did not deliver I checked back and it said the next day. My package was then taken to a UPS pick up station. If I wanted to pick up my package rather than have it delivered I had the option to do that when I ordered it. I’m very upset and frustrated because due to my schedule I’m leaving town and will be unable to pick up my package in a timely manner because UPS is not open on Sundays.

So, UPS lost my parcel somewhere between it being dropped of at the UPS Access Point and it being picked up by the UPS driver. I phoned them daily for a week and each time they said the same old routine - 'it's been escalated to the highest level and someone from the resolution center will contact you within the hour.' Needless to say no-one from UPS ever calls. Parcel still 'missing', I'm still phoning, UPS still ignoring...

I’ve been sitting here waiting for a week for a delivery. It finally said out for delivery by 9pm. Then at 8pm it changed, said in transit, that it just arrived at the depot. Nobody will be here for the delivery, I moved, you had more than enough time. I left a note on my door to refuse the delivery, you can pay to return the product. I will never again order from a company using UPS. You suck, your broken ** website can’t do anything including log me in or change my password. Pony Express was more dependable.

How can anyone of your drivers be safe and 100% efficient if the most important part of their day it’s being talking to someone in their phone while doing their job? I call the driver to ask him something and he totally ignored me. Maybe he didn’t hear me because whoever he was talking to with the headphones in his ear didn’t let him hear me. I am not very happy with UPS lately, some of my boxes are open or broken and I think it is because this usual driver we have at ** North has other priorities instead of delivering good to its owner.

The driver showed up without the package on the truck and customer service couldn't even contact the driver to address the issue. Every time a package is shipped to me through them there are issues. How are they still in operation?

I paid for my products to be shipped overnight yet it's NEVER on time. 2, 3,4,5 days later. The last time I had a package delivered I didn't receive any info about the tracking until after it was delivered. I am sick and tired of paying outrageous shipping fees just for UPS to deliver the package whenever they feel is appropriate. This is not the first time I've had problems with UPS delivering packages on time. Thanks for ripping me off!

0 stars! I placed a single online order using UPS as the shipper. This is the first time I have had to do so. Customer service was on it every step of the way. Emailing me instructions, payment details and arrival times. Even verifying the address and my availability. Until delivery. I had to chase the driver out the door to give him the COD payment they requested. I now find out 2 months later the driver never remitted my payment. Rather than contact me by phone, email or text ups sat on my invoice without saying a word and sent it to collections. Resulting in my being sent a lovely collections notice. A company that can email me to make sure I'm avalible for drop off can't email me to track lost payment.

This company is the worst delivery company. I order stuff online all the time and every time they send my package through UPS I have a delivery issue. I live in an apartment above a business so I can't use the my choice to give them instructions I have to call them. First the driver has no idea where to go when I told them that the apartments was around the back of the building. Then even after he found the apartments he still wouldn't leave the package on the porch like I asked even though no signature was needed. He told his manager that he didn't feel comfortable leaving it because people were watching him. The people he is referring to is a tire shop next door that is owned by a ** man and had several other ** people working out there. I bet if it was a bunch of ** people out there he would of followed instructions and left the package where I said to leave it.

I had to wait all day to sign for a package. They said it could be up until 9PM. I signed up for their choice program because they promised to give me a delivery window but they took my info and still gave me the same all day window. Then, the driver who just left refused to wear a mask. I wore one to protect him and asked him several times to put one on but he said he was too hot-eventually because I would not let it go. He kind of put a sweaty towel over his mouth.

More than once they have sent me an email saying something was delivered to me. It was not. It was delivered to a Mail Room. To me saying that it was delivered to me when it was not is basically a lie. The Mail Room does deliver it a day later and if UPS did not send the delivery email until it was really delivered, I would not mind that for some extremely odd reason they delivered it to a Mail Room.

UPS doesn't care that I waited all day for my eyewear. I have called UPS several times today, and no one can help me. Just idiots who speak they are sorry when they are not. Everyone, please do not use UPS!!!

The last few weeks I’ve been planning this move from NYC to Dallas. Y’all know me! I’m a researcher by nature. So after careful research I found the the most affordable way to move was to ship what I was keeping (clothes, shoes, accessories, and sentimental things) through UPS. Since it’s UPS , a well known company with a high standard for quality service I trusted this option. After shipping my belongings I paid a total of $1098 ($54 of which was supposed to be refunded two weeks ago and has yet to be refunded).

No free pickup after charging an exorbitant price for the shipping itself. Ridiculous. I’ll stick with FedEx and USPS. Total BS it cost more than the shipping itself never again! Lost a customer for life.

Ordered a guitar for our son.. The company shipped through ups same day. UPS delivered ok until our package got to the Chelmsford Ma shipping center at which time we kept being told it would arrive in one more business day.. This went on for a week at which point UPS tells us (after multiple calls and emails throughout the whole week) that our package mysteriously vanished and only the box was left. Now if I was a naive person I may believe a guitar could vanish out of nowhere but I'm not so I look for the most obvious answer.. UPS must hire thieves.

Ordered a very important time sensitive item that still has not shown up. Tracking package does nothing for me except say there was a problem which is obvious... I have now been waiting on hold for over 30mins with customer service. Filed a lost package claim over 2 weeks ago, have not got a response back Via email. Oh and currently my review has been written about to submit and I’m still on hold. Go Amazon or FedEx, UPS is losing it!

I don’t really care for UPS because nobody plays with my packages. I have so many problems with this company, they never update their tracking information and they claimed they delivered my package but there wasn’t a package insight. They had me blaming my neighbors of stealing my package when they took it back to the warehouse and didn’t inform me.

Parcel was shipped and landed at a major airport on the second day Friday at 6:30 am for $180. It was a smaller package. Then It sat all day and was not be delivered until Monday before 9:00 pm. UPS said it would be there, and gave their reassurance. THEY DO NOT deliver on weekends.

Package was out for delivery in my town and was supposed to be delivered Friday. At 1:44 AM on Saturday, they update the progress and say it won't be here until Monday. It got "Delayed". This is a part for out central a/c unit, so we are dealing with no a/c for the entire weekend now in mid-June. If it was out for delivery WHY THE HELL couldn't they drop it off at my house?! Or at least let me come pick it up?? It's not a Saturday delivery, so my package is literally sitting down the road from my house and I can't get it until Monday. Absolutely terrible company.

If you are a vendor and UPS asks you to do work at one of the facilities, think twice! If you do decide to proceed, be aware that your billings will get lost in their system. We have a huge outstanding balance with them and no one cares!

I ordered a birthday present from Amazon which was shipped via UPS. Package shipped out on time and got to the local UPS facility within one day. For 9 consecutive days the tracking would say delivery scheduled today and then would cancel it and say delayed due to weather or emergency. It has literally been sunny every single day and there are no emergencies in this area. To further exacerbate the problem I called the main UPS number and they said someone from the local facility would call me back. This happened twice and I did not receive a call back.

They created a small business account for my company. And "forgot" to apply the small business discount. Was on the phone for 4 hours 21 minutes and was transferred 19 times trying to resolve this issue. Their final solution was for me to ship packages at full price, then call and create and customer service case for EACH individual item shipped, to receive a refund. Clowns, imbeciles, ignorant thieves, none of these can properly describe how useless this company is.

UPS has to be the worst package delivery company. Pick up tires for delivery on 6/11/20 in Connecticut for delivery in Massachusetts 90 miles away the next day. Arrives at the distribution center at 4:00 AM and on the truck at 10:19 AM. Friday no update to tracking, no delivery. Monday no update on web site, call customer service, run around with the automated system that hangs up on you if you demand a person, eventually got through to a person who said they don't know where the package is. Asked for a supervisor who said the same but called the warehouse who admitted they had no idea where my tires are. They are in the delivery business, really?

I ordered textbooks for overnight delivery. The local UPS driver has supposedly made two attempts at delivery but I have been home and no contact has been made. The books are time critical and now very late.

I personally do not use this service at all due to very frustrating past experiences. Now, the big issue is that Amazon uses them to deliver part of their orders and this is a very bad news. Whenever I place an order from Amazon and then turns out to be it is gonna be delivered through UPS I get disappointed because I know for sure either it is going to be late, or it will never arrive at all!! Believe me, I am saying this after being silent for over a decade of bad experience with this company but now it is getting really irritating having to deal with this company. Bottom line, if you're expecting your delivery to arrive on time using this company, good luck.

If you can ship items by USPS/FEDEX I would recommend it. A package was trying to be delivered to the office but everyone is working from home. Last delivery attempt was 5/22 and on 5/26 requested the package to be left at a UPS store (received email confirmation). No communication from them, had to call the UPS store who told me to call UPS general and give a number. This was on 6/1 and I was told they would find the package and have it delivered to the store (in reality it was being shipped back to TX) on 6/5 I received an email that the package was at the UPS Store to be picked up. Went and of course package was not there, third call to UPS and they did not tell me that the package was already in TX - told me I could file an inquiry and an email would be sent (never got an email) and had to call back.

I bought some items from Best Buy and they shipped the item through UPS. I was tracking those packages and the delivery status shows delivery attempts but they didn’t put any level for one and suddenly today I got two InfoNotice where they didn’t mention the access point. Even though I have searched the access point through internet then I go to the access point at 7.15 PM the peoples over there they said they don’t have any information and maybe the driver has the items. This is so unprofessional. If they can’t deliver they have to keep the item at their access point. Even if it’s happens to FedEx, they will write the information on the InfoNotice when exactly they will attempted for redelivery. Also if they can't reach you you can collect the package from the local pickup point.

So since Friday June 5th I have been lied to repeatedly by 4 different customer service reps, I am also a UPS My Choice member and have come to understand that this is also a very unreliable scam. So friday there was a delay in 7 packages I was supposed to receive delays are understandable but I called to explore my options being my orders were for business and need real information to serve my customers when I called I was told I could go on my choice and request a pickup and get it that day I was very happy, so I spent a couple hours trying to figure out how on their app. Once I did it I gave it some time and called to find out when I can pick up my package to only find out the rep I spoke to misled me and in no way could I pick up my package until Monday.