United Parcel Service - UPS Reviews

I ordered a product that was supposed to arrive on 1/4. I signed up for text alerts and received 4 text messages thus far saying my package is out for delivery (each message says a different day) and to expect it by 6pm. As of right now I still don’t have my package. The customer service number just sends you back to the website, and the website just tells you to call the customer service number with problems. Worst customer service ever!! Take your business elsewhere if you want any sort of reliable information or customer service.

UPS has lost (stolen?) two packages in just a few months — both shipped from the same store in NY. They have never followed up and “filing a claim” was a joke and literally impossible. Pretty disgusted with this company. Won’t use again unless I have to.

One of the worst shipping companies ever. They are no better than thieves. They lost a package worth thousands of dollars and have been dawdling on my request to either refund my money or locate my package. I am surprised that UPS is still in business in spite of the overwhelming negative reviews this company has got in all the review websites. It is high time this company closed down for good. Businesses should stop using this company to send packages to their customers.

They simply lie about deliveries. They say item was delivered but it wasn't (cameras back this up) - not the first time for me this year. Investigations go nowhere. Good thing the vendor insures their shipments. UPS employees don't care = UPS Management doesn't care.

UPS tracking showed my package was damaged/disposed of while in route. I attempted to call UPS 7 different times and the automated system disconnected me 7 times in a row even while following their prompts correctly. UPS is trying its hardest to keep customers from speaking to a customer service agent any way they can. Which tells me either their CS teams are that bad that they do not want anyone talking to them or they have given up on even trying to provide any type of personalized service to their customers. I called within the given hrs for CS, gave the correct information and time and time again was disconnected. All I want to know is what is happening with my package and what happens moving forward to get it to me.

All I could get from UPS was a run around. I offered to pick up the package at the UPS store since the driver was in town every day. They told me that I would have to pay an extra $7.99 for the driver to drop the package at a site he was already going to. They need to be honest with their customers about when a package will really be delivered.

I have been using UPS for years, and they've proven very reliable. However, when one package was shown to be delivered to my house and was not, the website gave me nothing but more websites and more forms...I was never able to actually (a) initiate additional info on where the package might have been delivered or (b) file a claim for a lost package. Wasted more than an hour of my life that I will never get back. Satisfaction rating: 0, Frustration rating: Infinite. Disclaimer: I have a very old computer, but never received an indication that the page(s) I was directed to never actually loaded; no error messages ever. A call to my local UPS office (try finding *that* number in your local area phone book!!); I had to flag down a UPS driver and get the number from him. When I placed the call, it was suggested, "Just wait awhile. It will show up." Thank you so much!

I just got a package from UPS to my Door (which is surprising knowing they do not bother to go down my parents' full driveway). It was right address, but the person does not live here. I do not drive so.. UPS pick it up. Dear business monitors, Get off your butt and regulate this **!!!

I made numerous online purchases during the past month and UPS delivered all of them on time and occasionally before anticipated delivery date. I have been very disappointed in the delivery service from Fed Ex as items that were scheduled for delivery always showed delayed and website didn't provide reason. I want to thank UPS for always providing such great service all year round!

I have to say that UPS is the worst courier service you could ever use. Their drivers in Canada have no ability to use their own brain. They have to be told everything, they’re never on time, their deliveries are always late and they take the longest time to get the deliveries from one place to the other. For example I had an item shipped on December 23, 2021 and it did not arrive from Toronto Ontario to Edmonton Alberta until December 30, 2021 and I have still not received it because the driver said he could not find the address yet they delivered to this apartment building on a daily basis.

Shocking. The worst courier it's been my misfortune to deal with. A parcel on 22 December was set for delivery. I waited home. It was undelivered. It was redirected to a collect centre on 23 December. The driver delivered then, inexplicably, returned to collect it. I then drove an hour, oblivious to this. No parcel - it had been taken away by the UPS guy. I requested a delivery to my home (again) on 24 December. No delivery. Then holidays holidays holidays. 29th December. No delivery. 30th December. No delivery.

That package was late and did package tracking was not helpful in the slightest. All it gave was very vague details of where my package was at the start of the day and when asked for more information no response. Will not be using again. Stick with Amazon.

My package was sealed up, but the box was in bad condition. I was missing some of contents of the box, 22lr ammo for indoor target practice. I'm missing 15 cases of ammo times 50 per box for a total of 750. I had ordered 2500 rds. Delivery to my house was around 3pm. The box was in terrible shape, torn up on the inside and only the tape on the outside held the box together until I opened it.

They literally came and just posted a sticker that they just missed me, didn’t even knock on my door to deliver the package (needed a signature). I was home and so how was I supposed to know they were at the door if they didn’t even knock? I called UPS and the lady was completely useless just saying, I’m sorry you had a bad experience with the driver," meanwhile I was asking her where my package would go for me to pick it up but obviously that was too difficult of a question for her to answer. So, they won’t knock on your door to get your signature, I don’t think the delivery person even tried to deliver the package, they definitely just came up with the sticker and didn’t even bother. Customer service is awful and useless.

The sender of our package chose a very unfortunate time for a 21+ Delivery…. However, our delivery driver Cole (I don’t know his last name) deserves a raise. He PERSONALLY came back 3 times to make sure it was delivered before Christmas!!! We know it was him 'cause he was on our doorcam each time!!! THANK YOU COLE!!!!

I dropped my package at UPS early when they opened 5 days ago and was given a delivery date of 12/24. Which was delayed because someone at UPS messed up and did not scan my package in until the next day. It has been sent around the world by UPS just to be shipped 2 states over. It didn't leave my California for THREE DAYS. They do not offer a customer service number where you can get U.S. based reps and as many people I've spoken to no one helps resolve any issues. Reps keep reciting what you've already said or read online with tracking and can't give you direct answers. They just try to rush you off the phone. I will never use UPS ever again. They are absolutely the worst. They do not seem to put their customers first at all.

I was expecting a delivery on a certain date, twice it was delayed and I needed it for work. After contacting support, they submitted a ticket. Elliot contacted me from the Flint, Michigan office and made the delivery happen. He was amazing!

I tried to use the UPS counter in the Staples Office Supply store.. 1st no one would wait on me because they were on lunch and I had to come back 30 minutes later. Once I came back they were going to charge me $30 to mail an 8 x 10 calendar that weighed half a pound.. I had no time frame as to when it needed to arrive. I ended up bringing the calendar to the Post Office and mailed it for $2.50. Give me a break UPS.

Had my shipment held up at border for a couple of days but thanks to CASB POA/Bond Specialist Stormi ** she was there to help. Emails were quick to reply to anything I sent. She set me up so that shipment s should be seamless from now on but if not I have a great contact now if I have further problems.

I’ve never seen such a useless company that don’t care about your parcel. I’ve had two parcels sent to me by UPS and they have lost both of them. I make a call and all I get told is to check tracking again tomorrow. Then told to fill out lost item report for what? So two months can go by and still no results. Happened both times batting 100% on losing packages. I’ll never use UPS ever again. Customer service don’t exist with them.

Received an email from UPS that my package (**) was left on my front porch at 2:24 pm on12/17/2021. I left the house at 2:35 pm on 12/17/2021 and there was no package on my porch. Either the driver did not deliver it or he needs a new watch.

If you can avoid this company do so for your own peace of mind. Have ordered parts and the delivery driver said he tried to deliver the package 2 times. The cameras on the property clearly show that no UPS truck was ever in the yard. I waited and watched and no truck even drove by the house. These people lied to me and refuse to deliver my parts that I paid a few hundred dollars for and I need them. I want to go pick up the package in person and they won't tell me where it is!

Do you want to ship something fragile? Go elsewhere. Multiple signs were stating that our shipment had glasses, was fragile, and to please handle with care. It's almost as if these neanderthals were deliberately trying to break our shipment. Imagine calling your recipient to ask how they like the painting, only to find out that the glass and the frame was broken in pieces. Very disappointed. Maybe the employees are overworked, but does that mean they need to mishandle the boxes they are responsible for? A shame I can't do more than to warn others too please please please find another way to ship your fragile items. The painting was a gift, and to hear that it was mishandled was truly heartbreaking.

I do live in Vancouver Canada and must say the services here are absolutely ridiculous, we have ordered some items from Costco and they have posted their items through UPS and after ten days we still haven’t received our orders and apparently UPS have kept our items over 5 days and we tried to call them and when we got through they even couldn’t answer our questions and we requested to talk to the supervisor they cut us off and this is happened twice, unbelievably unprofessional and rude. We have had many problems during the past year with them so my advice to anyone who wants to use them is take your business somewhere else.

UPS should change their name to reflect what I said about them in the heading. They are more than pathetic! One urgent package that was supposed to get to me from Houston TX to Bronte TX with 3 day shipping paid for, will now take 13 days to get here - according to their latest update. The other which was sent out to us OVERNIGHT, will now arrive 3 day later!! I do not know WHY anyone, or business with an IQ higher than freezing, would use this company! They CHARGE upfront for services they KNOW they cannot give, fulfill, thus in my opinion this is a kind of "scam company", a bunch of useless crooks! I detest UPS with a passion - after this! We NEEDED these items for business purposes and due to this we are now losing 2 day of work - thanks to a scumbag company who could not care less!

UPS cares nothing about the person receiving the package. They only care about the person shipping it. When you try to tell customer service not to deliver it or to hold it. They tell you that they will not do it and to call the shipper. Their less-than-intelligent drivers don't knock. They drop the package and run. Even when they see my hoodlum neighbors waiting at the bottom of the stairs to run up and steal it. I tell this to their disgusting customer service. They tell me that they do not care. I wish we could give negative stars. UPS is plain garbage.

Got an email at 10a that my package was being delivered Sat Dec 4th 2-6p. Around noon the delivery truck was stopped in front of my home and was there about 5 mins, I waited patiently for him to bring my package to my front stoop. Instead he drove away. A little after 5 I got another email stating my package was being delivered by 9p. I had my porch light on and anxiously waited its delivery. By 10p I knew I was had... It was not coming as I was told. today I checked and it shows it is on it way and a delivery date will be provided as soon as possible. How could this be when I got emails stating totally the opposite the day before. I think it is their responsibility when a package is not going to be delivered as stated in their notifications that they email the customer why it was not delivered!!! I am very disappointed in their service and I hope improvements will be made sooner than later!

On 9/20 we received a UPS delivery. When leaving, the driver turned around and drove off the edge of the parking lot into the grass and ran over a sprinkler line, causing damage and a severe leak. The total cost of repairs is over $1500. I have called and e-mailed the local service center and the website support team and I have only gotten empty promises of follow-up. The local rep I have dealt with has repeatedly failed to escalate the issue and I do not receive return calls. The online support team has promised an escalation for over two weeks now and I have not been contacted. So, more than 2 months later I still am out of pocket for over $1500 in repairs for damage that the UPS driver did and UPS refuses to take responsibility. It's very disappointing and frustrating to be lied to by various service staff who seem to have no intention of making this right.

A package was to be delivered to my address but the parcel courier didn't even arrive! I suppose they missed a turn into my address and never bothered to turn around and reported to their system that I wasn't home to receive the package. How do I know they never arrived? Because I got security cameras that regularly catch my neighbor's cat, even in the dark, so a human or a huge van should be easy, yeah nah yeah? Anyways, I had to pick up my package at a pick-up point (wasn't even the closest), wasting some money on gas, on top of my specified address delivery fee. How mad was I? I was 'ears in line of sight to the front door and received an unsuccessful delivery attempt notification and then checking the securities in the surprise I suddenly went deaf' mad.

I ordered from Best Buy which I never get. UPS send me mail delivering by 9 PM. Never showed up. When call they said, "We came. You aren’t there. "I told them to drop at my door. Still didn’t get any delivery. Very bad service. Stay away from them.

Days went by past their promised collection day/time. Made many phone calls (9+) to a call centre not in the UK who could only email the Telford UK depot. And they never ever replied. Yes, a customer service help desk that can't actually ring the depot! Defies belief doesn't it? I chose UPS because I thought they were a professional outfit. Now I know. Can't even call them cowboys as they didn't turn up. Anyway, the amateurs (?!), Hermes, arrived immediately and delivered the next working day.

If there was an choice of zero or negative star, I would definitely give UPS a negative star. On Nov 11, I sent a car key to China via UPS Worldwide Saver at $84 for 0,2 LB. When the pickup guy came, he said UPS does not provide envelopes. On Nov 15, UPS sent me an e-mail and said an invoice is required then I gave them an invoice on Nov 16. I thought the package should have arrived in China and the invoice is for customs clearance. Another 3 days passed, UPS sent me an e-mail telling me the package was delayed due to their processing error and it will be delivered on Nov 22.

Wish there was a way to write a review with less than zero stars. Been mailing and shipping packages for years and never had a package go missing. I was hesitant to ship a ring valued at $8500 but had no choice… yes I was stupid. Of course within 24 hours it went missing. No customer service, cannot talk to anyone that can actually do anything. Get the run-around and multiple stories. Investigation filed and just have to wait the number of days (which also differs depending on who you talk to)… No updates and no one to talk to that’s actually “investigating”.

Instructions to deliver to the apt office if not home. They left no note at an attempted to delivery, nor did they take it 50 ft into the office. I can only assume they tried delivering to the wrong place again.

Worst service ever and UPS does nothing to try to correct it. If I could give no stars I would. Paid for expedited shipping for a time-sensitive item. It was signature only. Took time off of work to wait, sat outside, watched as the driver drove right past without even slowing down. Get a message seconds later saying there was an attempt at delivery and no one was home. **, I was sitting outside. I even have it recorded on my security footage from outside. Called all day to get the driver back, it's Friday and I'm being told my delivery won't be until Monday because of the "failed attempt".

Worldwide Expedited is guaranteed 3-5 day delivery. I sent a package to myself from Finland and we should have arrived in the USA at about the same time. I have been home for 10 days now, and have yet to get my package, which was sent a few days before I left. Worldwide Expedited is a joke.... There is NOTHING expedited about this package, which has yet to leave Europe. It has been sitting in Germany for a week now, same place. DELIVER MY PACKAGE!!

Rep lied to me about being able to pick up package before 1 hr pickup time resulting me having to sit there for hours waiting once I arrived. Getting in touch with someone who can help is nonexistent.

Not worth even 1 star, but it required at least one to post. 5 calls to CS and 4 deliveries rescheduled with driver claiming he couldn't deliver because I had moved. News to me. Then I asked pkg be held so I could pickup. Waited 1 hour then was told pkg wasn't there and was being delivered? Never was delivered, around and around we go. Horrible company, even worse Customer service. Will never use again and will tell anyone I know about my experience.

My experience with this company is very bad. I recently ordered dental probiotics from Pro-B Fresh. This company uses UPS Mail Innovations for shipment. That's actually worse than regular UPS because of the handoff from UPS to USPS which increases the likelihood of something getting badly botched. Sure enough UPS badly botched the handoff. The handoff was supposed to be in San Angelo. The tracking shows an attempted handoff in Abilene which is 90 miles away from the correct handoff location. For a whole week the tracking has shown no further movement. It's extremely likely that UPS lost the parcel en route.

Admittedly I provided incorrect address for package, (one digit off) BUT I paid for proof of delivery and they would and could not provide that. I kept contesting it and they sent me an email that said that the recipient had acknowledged delivery. THAT WAS A LIE yet that is the ONLY proof of delivery they would provide. The recipient didn’t confirm delivery, nor did the neighbor that actually got the package, he lied about it and stole it, but I paid for proof of delivery. They couldn’t provide it and simply lied about the disposition of my claim. I’m out 500 bucks. I lost my original package AND had to refund the purchase price to the buyer. Looks like it’s FedEx from now on for me.

Used UPS twice to ship from France to the US. The first time, I spent 450 Euros for an expedited service of perishable goods for a value of 250 Euros. They managed to lose the box, finally found it two months later, and only delivered a couple of papers which were in that box USING THE SAME TRACKING #. When I tried to get my 600 Euros reimbursed, they refused my claim saying the package got delivered!! The second time, I shipped some books which are now stuck in a warehouse at Roissy airport for over two weeks!! I called them several times, they don't give a ** and will do nothing to unblock the situation telling you to "be patient"!! I don't even know if I will ever get my package!! Will never use UPS again, worse shipping company ever!!

Shipped 10 boxes from Canada to US, all 10 boxes have arrived damaged. After numerous attempts to rectify the problem, I was passed on from one department to another for the past 4 weeks with no resolution to the issue refusing to take responsibility.

Today we were excited about getting a package. We were both home but driver knocked so quietly no one heard (recorded by RING) but he did not ring doorbell so reported unable to deliver. Tried to call customer service and tried everything to get to a “person”. Even tried “sexual assault” as a topic and the system refused to route call. Apparently PEOPLE no longer work at UPS! Gone to hell in a hand basket!

I am a receiver. The tracking notified the package has delivered and left at the front door on October 23, 2021. I contacted UPS customer service right away to report that I did not receive the package. I called them every day, the agent that I talked to, said the same thing, they will relocate the package and will deliver it to me within that day and I still have not received it. On day 4, again, I called and they started opening an investigation which was on October 26, 2021 and was told to wait for 8 business days.

I was planning to do a group costume with my friends and we wanted to be kakegurui (anime) characters. I ordered my costume and it said it was gonna get here on the 25th! It's the 29th and it finally shipped! I went to track my package and it says it's still in Shanghai China, I LIVE IN ** CANADA! I was planning to be Runa for Halloween since like 9 months!

UPS attempted a delivery and I was not home. They left "Sorry we missed you" on the door with the statement it would be delivered on the next delivery date. The package was never delivered but the tracking number says that it was. UPS will not allow a claim to be filed on this package and indicates that a O ** signed for the package. O ** is the UPS driver. I am out of $123.

My golf clubs were supposed to be delivered to my address. The truck arrived, stayed about 2 minutes, then went on down the street and turned around. I went out and he told me that he could not find my package on his truck, but not to worry. Some other driver surely has it in his truck and will deliver it before the end of day. That was around 1pm.

I initially talked to UPS about how I could send my packages to an address but that no one would be at that address on the estimated delivery date, so they recommended shipping then said 'after shipping call us back and request hold for pickup'. So I followed their instructions to initially submit the order for the scheduled delivery.

I shipped 8 unique glass goblets from a local UPS shipping site. I didn't trust myself to package them safely. So They went across country from Wisconsin to California. 4 of them were broken. The recipient took pictures of the products in the box, out of the box and labels. This was NOT GOOD ENOUGH for UPS. The receiver went on vacation and threw away the pkgs. UPS made 3 attempts to pick up the packages but the guy wasn't home. So too bad, so sad for me. I had to ship 4 more goblets and no compensation for the broken items. VERY DISGUSTED with UPS. Wont ship with them again.

UPS denied the claim. Off-shore claims customer service admitted that the pkg handled roughly the "just need add'l info to pay the claim". Waste of consumer's time and banking on the consumer not following through.

If there was a zero star I would have ticked that! They made me wait for whole 2 days making me prisoner at my home, I didn't even have a shower just in case they come and I wouldn't hear them. When I called them all day many times today their final answer was the driver couldn't find my address!!!! I received many many parcels to my address before many times and where I live is a very well known address, it's not in the middle of nowhere!!!

Customer care is unable to track my package for 5 days, no responsible from the courier side if the package lost. No call or message from the courier, never use this courier. Worst service. Worst customer care.

I used UPS to send vital visa documents from the UK to Hong Kong. As there was urgency in the situation, I sent the parcel using the fastest available international shipping method - within 2 business days before 12pm, which includes a money-back guarantee. The parcel was delivered a day late, so I asked for my refund on the same day as the delivery. UPS promised to get back to me within 48 hours, but I did not receive a response so I followed up again 6 days after the delivery. I once again did not receive the promised response, so I followed up again 15 days after the delivery. Each time I followed up, I received a different 'next step' and update.

Last I looked they had an average of one star from close to 20,000 people on Trustpilot, which UPS obviously doesn't give a hoot about. I was going to skip writing mine, until today when the straw broke the camel's back. First the driver was leaving my packages in an unsecure unprotected area because he was too lazy to climb a few stairs. After two complaints, he decided to revenge on me by claiming I was unavailable and re-routing the package to a relatively close pickup location. Two more complaints (as he kept doing it) and yesterday he again falsely claimed we were not available and re-routed to a pickup location miles and miles away! Their automated system is dumber than a rock and the phone one gives you the runaround when you try to reach a live person, then hangs up on you. Maybe it's all robots there with no live people at all?

We lost two packages recently. The last package suppose delivered on Tuesday, however we waited until Friday, we keep calling the UPS, we been told would delivered on Friday by 5:00pm then 7:00pm. We waited until 9:00pm. Then we been told the package has already dropped to the door. We did not get it. This is second time lost package from UPS. Do not use UPS services!!!

Messed around left, right and centre! The tracking app said it was coming Tuesday...No...said it was coming Wednesday. No (saw a UPS van fly down my street that day too!!.) Called the help line both days and they said, "Yes it's on the van for delivery," what a load of rubbish. Finally arrived Thursday and the box was crushed a little. Lucky for them the contents was fine. Would not recommend!

Had medical test that was to be picked up today. Called at 10 a.m. to arrange for pick-up and was told this would happen today. Came home at 5 to find package still on front porch. Called same number and first representative said they could not come anymore today. Asked to speak with manager and she was rude and made me feel like I was in the wrong for not asking for a confirmation number. She also said there would be no one to come make pick up today. She offered a pick up for tomorrow but I was not about to have that happen again and stressed to her that it needed to go out TODAY - was a $600+ medical test that my insurance company would not pay for again.

UPS attempted to deliver a package once to my apartment building. A number of tenants were there but UPS did not buzz anyone and just left a note. They never attempted another delivery. They called me yesterday afternoon and told me I would have to pick up the package. I went today to pick it up and was told they sent it back to the sender last night. They offered no help or resolution—just a shrug of the shoulders. They could care less about customer service.

I've had excellent experiences with deliveries. My packages come in good condition and in good time. I cannot stand when FedEx delivers any kind of box. My packages are regularly extremely damaged (sometimes taped haphazardly because the package was so damaged). Occasionally the contents are damaged also. FedEx also regularly says a packaged has been delivered when it doesn't show up for a couple days afterwards. FedEx also leaves my packages in the wide open where UPS selects a more discreet location. I feel UPS is a quality company and invested in customer service.

I have used this crap UPS to importing my goods from abroad. Never received the goods on time and sometimes advised to claim as lost and then appear after a week or 2 weeks time. Never been help by their customer service **. They do not have any information to help you out. AVOID AVOID AVOID use UPS. Crap.

Purchased 2nd day air shipment, took almost 2 weeks to arrive. UPS says they do not guarantee delivery even though I paid for 2nd day air. Refused any help or refund. Customer service didn't even apologize. I will never give UPS a dime again. Neither should you.

A 17-year-old girl died in a car crash. I wanted to send a Honeybaked ham dinner to the family. UPS lost the ham. They will not allow me to file a claim. And of course, you cant talk to a human being.

No answer in weeks, just took money from my bank account, without notifying me. Customer support just finished me off with an unjustified explanation. Worst customer support ever. Will never use this ** service again.

A package was being sent thru UPS to me, but when an address discrepancy came up, UPS made zero effort to correct the situation. Rather, they determined to send the item back to sender. I only found this out by checking the tracking number. On the phone, when I finally got to a real person, he offered nothing of value or service in rectifying the situation. He refused to give the shippers details, and offered no solution. He stopped talking entirely after I said he was not helping. I’ve used several shipping services - choose any over UPS.

UPS carrier (I think his name is Brian/Byan) refuses to comply with the UPS customer service agreement. The carrier refuses to deliver packages to your accessible front door and defaults to a 3rd party fee based locker service for your packages! These lockers are an OPTION for residents, and is not mandated by the carrier. I have been battling this since move into this place. I have an account profile with UPS and the customer service person who help me, assured me that my packages can/will be delivered to my door.

Brokerage fee. They just make money from nothing.... And charge very high. The value of product 100$. The brokerages they charge 40$, almost half of the cost. To check and clear parcel it's just 5 minutes...

I have had nothing but good experiences with UPS and I really appreciate the brand. I’d like to recognize a truly amazing driver on their staff. I live in MD and our driver Troy is just incredible. He is so friendly, helpful, and thorough. I am disabled and my medications are delivered via UPS. Troy always handles them with amazing care, notifies me if any packages were damaged in transit, and notes those damages in the system in case I have to make a return. Beyond that, he really brightens my day!

I ordered a portable generator from eBay and they shipped it by UPS and UPS said they delivered it so I went outside to get it. No package anywhere so I waited a few days and still no package so filed a claim on it thru ups 15 days ago and

I missed my package without any notice from the deliverer, I called them to pick it up on the same day but when I came to the local store, my package wasn't there to pick up. I requested a business schedule hours for delivery to avoid missing the package but the employee didn't seem to care to take any notice when I requested.

It is the worst parcel service company. I made an order online to deliver my wife at home because I am almost never at home and I was lucky that on the day of delivery I waited for the delivery man since my wife went to her mother's house to look for something for a few minutes. The delivery man arrived minutes before she arrived and told me that he could not deliver the packages since my name was not the owner. I showed him my identification and the card which I used to buy the product, until the confirmation message that contained all the data and even so he refused to give me the delivery.

I have been waiting my packet since long time, by the status it says that the delivery man pass by my home but not is not true. Maybe he is so lazy and decided to not come. I called yesterday and they told me to arrange a second attempt and still not coming. Now I should go to a packet station which is located 3 km far away from my home. Last update today I called the customer center and the girl was just laughing at me cause I cannot speak well German, not good to have racist people on their team. To be honest this smells really bad. The company also seems to not worry about. Worst service ever. Will not recommend!

Absolutely without a doubt the worst shipping company on the planet. Trained monkeys could do their job better. Misdelivered and lost packages, said they showed up but never did, door tag on the door while I was home...too busy to ring the bell or knock? I refuse to do business with any company that ships UPS in the future. You call in only to speak with someone who doesn't care. Unions are only good for lazy employees who don't give a darn.

Once they lost your package, they will give you a pdf to fill but to sent by mail (not e-mail) or fax, that's how they say sorry. And yeah you have to have the bills from both things you lost and transportation to give you something back!

This is not a first time bad experience with UPS. I'm not even sure how they are still in business with how shoddy and careless they are. But I'll limit my review to the current experience. Driver arrives and the parcel is absolutely mangled. You can see they tried to "fix it" with a whole lot of UPS branded strapping tape. Driver actually slammed the parcel down on my drive (package CLEARLY labeled "FRAGILE"). Needless to say, the contents were VERY damaged. Irreplaceable item too. For the outrageous charges they have you think they'd at least TRY to respect people's property, but that's not UPS. I'll never use them OR use any services who do if I can help it. If people made a stand and boycotted them, they'd have to change or go out of business.

They claimed they tried to deliver my package. I was home and they never showed up. My security cameras showed no proof they were there. I called customer service 3x and emailed them 2x. No show. I tried giving them driving directions in case they got lost. So far no show. No phone call. I even tried filing a complaint with Better business Bureau. They are lazy in Alabama. Florida they were reliable but since moving to alabama is the worst experience.

I wish I could do a -5 Star on this review because they are THAT BAD!!! I sent a package to Colombia through their online site, where there's no instructions that there's an invoice that it's supposed to be attached or anywhere to upload. Next day they call me and said that I need to send the invoice to an email address and give me the information on the phone, no text or email. Few days after, I go to their site to check and I found out they're returning the package without any warning.

After today I am completely fed up with this shipper. I've had many issues in the past like packages left on a fence in the rain with electronics that were ruined causing me to have to file claims. This time they are costing me money as I can't work until I fix my computer. I had to order 1800 worth of components that keep getting delays in shipping when I used 3 day shipping. There is no one to look to in order to make this right. I am stuck waiting for sub par service to get my items so I can get back to work. Unacceptable when I had no choice in who ships my items.

First time the driver didn't knock on my door. Just put a "sorry we missed you" ticket on my door. I couldn't get to the pick up place to get the package & asked if they can bring it back to me. A week later the package (that needs signed for) was delivered to wrong address & opened before brought to me. Driver can't read addresses, can't verify ID to confirm person signing is person who is supposed to get package. UPS needs to get their act together & hire drivers that can read & do their jobs!

Amazon fulfillment or the book provider, not sure which, used UPS for a book delivery, and UPS stinks. Despite written instructions on the label, as part of the address, and despite signs on the front door (where he delivered it), saying to NOT deliver to the front door; to deliver to the garage door, the driver just ignored me when I went racing out the door to tell him (normal voice, twice) to please deliver it to the garage door, as the instructions say, and kept walking back to the truck. I do NOT want stuff delivered to the front door, and have permanent signs on it to that effect, because the apartment dwellers across the street race out and snatch packages off my front porch, if left for more than 10 minutes.

Starting in 2018, there have been 6 times that UPS has delivered a package to my neighbor's house. I have called every time to make them aware, and I am always assured it will not happen again. Their drivers rely only on GPS, and do not even look at the mailbox or house to verify. My address is clearly marked on both sides of my mailbox, and the driver must pass it to get to the wrong address. I live in a rural area and cannot see my neighbor's house from my house, so I have to drive over and retrieve my misplaced packages. I am getting tired of doing their job for them! The products have ranged from vitamins to wedding china, totaling about $600. Other delivery companies have no problem coming to the right address. Only UPS gets it wrong.

UPS relies on "driver discretion" to determine whether or not they will leave a package, even if no signature is required. This is the 3rd time they've done this to me. The first was Christmas Eve. **.

Today (Saturday 09/11) I am expecting a signature-required delivery, which showed "expected to be delivered by 12pm" when I checked this morning. So I cancelled my plans and stayed at home for the whole morning, but the delivery never came. Then I called customer services twice and got lied to multiple times, specifically:

UPS Wow. Do not use them. Do not pay for insurance. Even when you send something back to a manufacturer in the packaging the manufacturer uses to ship worldwide UPS will say it isn’t adequate. And even though they crushed your package and drag it under a forklift scrapping all the coating off the fishing rod and the manufacturer Daiwa says they’ve never seen anything like it that Ups destroyed the pkg. UPS WILL DENY YOUR CLAIM. BAN UPS. DO NOT USE THEM.

Ok…I had a package set to arrive on Sunday (which they say I’m not anyway), but as I was looking at the tracking I noticed it said I could upgrade my delivery from SurePost to ground by just going to UPS My Choice ands upgrading. Ok..I thought why not. I went, had trouble negotiating and figuring out just what I needed to do and contact, by phone, a rep. She guided me to my preferences where she had me change my preference and I continued to pay with my credit card..A fee of $19.99. At no time did she state, package would not be upgraded or that there was even a remote possibility. So I keep an eye out for the change in status from SurePost to ground…never happened. I talked later on chat with yet another rep whose only concern was if I did it right..And I checked my credit card and I had.

This is a useless service. I had a shipment from Costco and delivery guy never showed up. Just dropped it in the store and I had to go and collect. Their customer service is not at all great. Never do any business with this company. I would prefer to give 0 star, unfortunately it's not available. When I went to pick it up, there was a pile of parcels this guy dumped. This was my worst experience with UPS.

I had TWO vintage receivers to ship. Used Huntington UPS store based on their website stating that they "will package electronics perfectly" for shipping. I also bought their "insurance" on each package. THE COST: $45 EACH to provide the packaging and pack "EXPERTLY", They cost $218 EACH each to ship to California, They cost $32 EACH to insure for $2400 VALUE EACH. Total Cost: $526... Delivered August 17, BOTH DAMAGED... UPS driver in California noted that BOTH boxes were damaged. Opened both boxes and the stereo receiver wood cabinets were broken, electronics wouldn't function.

I have been having the same issues with UPS for almost six months now. I do business from home and I have my suppliers to ship things to me and every single time they ship my stuff via UPS I never get my packages on time is either a problem with their system something I put on hold. They either read things wrong is always something when it come down to my packages always something but I'm not the only one because I didn't talked to several people in my neighborhood!

Then after everything finally seemed bright, and UPS send the second package I received a notice on the 3rd of September saying that my package was in my mailbox. I was stoked and excited so I ran downstairs to open the mail and all I found was the receipt of the package. The. Receipt. Horrific experience and I wouldn't want anyone to go through what I've gone through with this ** company.

I arrived at the UPS store #1212, and was informed anything being shipped with dry ice had to be shipped either next day air or second day air. As next day air was quoted to be 167.00. I opted for second day air. The package arrived four days later ruined after I forked over 82.36 for second day delivery. I was told they won't guarantee two day delivery only next day. I was never informed of this at the time. The store will not refund me the 82.36 and said they would submit a claim to UPS for a refund but doubted I would get a refund. I know these stores are independent contractors so this owner owes me a refund.

UPS never picked up package. They were called. Apparently this happens a lot. Gather they don't consider this part of their service even when shipment is medication that is needed. ARROGANT of them. Guess nothing is ever their fault.

The package I sent was received absolutely destroyed (yes, I have pictures)! The box was clearly open as pieces of the damaged goods were MISSING. The package was literally wrapped in bubble wrap with each piece individually wrapped in newspaper. The bubble wrap was MISSING! So on to filing the claim, well appears you CAN'T. Let's say the UPS makes you claim filing an Olympic sport, you know one the hard one. I finally got thru to a person only to be told to go to the store where I shipped from. I did and of course I was directed by them to call 800-742-5877, which was the same number except for 888 that I tried before. And of course the same circle of stupidity. I will return to that store later to speak with the manager. My advice to any reader, ship good old USPS or FedEx.

I called to speak with a customer service representative only to find out there is no way to talk to anyone at all. It is just a computer that tracks packages. If you need any help at all forget getting a person. The computer just hangs up on you. They have absolutely no intention of helping any of their customers. They want them to all go away.

My package is returned to sender due to a wrong address for the recipient. It's sitting in Chelmsford for 15 days. I did a claim. They closed it. I have no picture or receipt. It was a wedding gift passed down from my wedding. Did they open my package and take it? Why do they need a picture??? What's so hard about looking at printed label and returning to sender? It so frustrating.

Worst service ever. Nobody knows where your package is and keep send me everywhere. Nobody is responsible and they send you to the website that doesn't work either. In the store they can't find out where is it.

USE ANOTHER CARRIER HORRIBLE SERVICE. I ordered a product from Home Depot that had 3 of 3 boxes. I received 2 of 3 boxes. I called Home Depot to inquire about the missing product - We had a 3 way call with UPS who advised me that they didn’t deliver the 3rd box because “they thought the address was incorrect because they thought I had moved.” This is illogical of course because they delivered 2 of the 3 boxes from the same order. Home Depot rep and I heard UPS rep say he had the 3rd box and would arrange redelivery and call me with tracking.

I shop thousands of pallets and items and with UPS. I lost over 29k because they did not have my delivery date accomplished. After confirming 3 times Friday shipment would arrive the agents gave me wrong info. They had my shipment in a holding facility never to make it. UPS closes Friday and opens Monday so no one can help you even. They don't care at all and now they made the mistake and are charging me 2k extra to get to final destination. They will rip you off so don't use them!

BTW stand between 5 1/2 and 7 1/2 walk back and voila you found my house!! Teach your drivers.

I recently moved to a new condominium - the condo is new (part of the building is still being finished). I needed a broom for my new apartment and ordered one online. I ordered several items actually. They were all set to arrive 4 days prior to today. The other items arrived when they were supposed to. The broom has not. The only difference between the other items and my broom is that UPS is responsible for its delivery. My condo, like many, has a package drop-off. It is an automated locker system where delivery companies leave packages. The automation notifies the tenants of the delivery. Then we punch in a code and receive our packages. FedEx, Amazon, AND USPS have all seemed to have discovered the hidden location of my package center. "Hidden" meaning directly next to the leasing office, which is on the corner of the street.

Package handed over to UPS on 7/23/21. Has been sitting in Cologne Germany for close to 3 weeks. Customer service knows nothing. Every day I get an email telling me a new delivery date followed by 3 emails telling me it is not on the plane. Very frustrating. They can't give me an estimated delivery date. Think they wanted to soothe me by telling me that there are lots of other packages in Cologne that aren't going anywhere. This is no way to run a business. Incredibly unprofessional.

I took a box in to be wrapped and shipped on a Thursday. I was told it would be wrapped later that day. I got a phone call saying it would get there by tues. They also did not give me a package number so I could track it. I heard on Sunday that they had moved and was given the right address. I told them what was going on and he said he would go to his old address and talked to them. On Monday I called UPS and told them what happened when she tells me the box never went out due to lack of packing supplies which I paid $18 to have done and it cost $35. I told if I had known I would of sent it by reg postage. Her answer was, "Well good luck. It is still here."

Let me start off by saying that once I FINALLY got in touch with a living, breathing human, my issues were resolved. Thank you to the human customer service folks for your help. This is not a complaint on you. The automated system is the most useless, time wasting, complaint diverting system, on the planet. This thing just burns up your time repeated over and over that it cannot connect you to an agent without knowing the reason but none of my reasons were recognized by the system. Absolutely maddening and this automated system (not the employees, just to be clear) should be taken out back and shot like the lame creature that it is. I spent an hour and a half trying to get through menu after menu just to be hung up on by the automated service numerous times. Finally I was able to get through to a local store and that is when the only true assistance began.

I mailed a package overnight from North Carolina to California at 10:01 am on 8/6/21 set to arrive before noon on 8/7/21. The pkg is still in transit, customer service states it was received after 6 pm at a local authorized shipper, and it is not their fault. I even explained the time I paid for package to be shipped. Try to submit a claim and the site makes it very difficult to do so. $95.24 was wasted and with no support, package still not received. Never again and will encourage others not to use this company. UPS should be better.

I have been buying many things online, in 2020 and 2021, because of Covid. I have received everything I ordered from all shippers except UPS. There have been 2 times in the past 3 months, that I never received my orders when the items were shipped by UPS. If given a choice of shippers, I would not choose UPS.

UPS is not a dependable company to be used for shipping items to customers. I bought an item that was supposed to be delivered 3 days ago but never received it. Now on UPS website, the only thing shown when I try to check the status is, "Estimated delivery. Check back tomorrow for an updated delivery date." I have no idea where the item is or status. This is not the first time this is happening to me. Personally, I will NEVER use UPS to ship anything. The company is not reliable. I don't understand why businesses use UPS to ship to customers.

UPS needs to give a 2 hour window for delivery services. Every time I get a delivery, they have to come the next day, because they try to deliver when I’m not open. The last time was a Friday afternoon, my only afternoon off. Many times it’s over lunch, when most businesses close.

I've had 4 Orders to be returned and 3 of them there was never an attempt to Deliver. I've been hung up on by management of customer service while in the UPS and the Employees and other customers were just as appalled as I. They are Very Rude when you call the 800 number. 1 Rep even told me he would call me back because he could see only 1 attempt to deliver and it was returned but I never even heard back and I had to Pay a 2nd time to have package delivered. The store I frequent is Great but the Divers and 800 Customer service reps are HORRIBLE these Subservients Need a MANDATORY meeting and Class on Customer Service and I'm sure a few need to be let go.

I've been ordering a lot of stuff lately online and this trash company is unfortunately one of the main shipping country. Packages constantly delayed for "emergency", I'm sure that is their default reason for not being able to deliver packages when they suppose to be. My computer was out of commission for a week because these idiots cant figure out their one job.

This company should be banned in United States and their license should be revoked by Federal Authorities. Four times they have delayed and lost my package in last one year. Shame on them. They always delay my package, but their competitors even poor USPS deliver on time during pandemic situation, but this company never do on time. Thanks to Amazon that they do not prefer this company at all.

After a failed attempt to deliver a *signature required* package to my home in the presence of my 17 year old son, I signed the permission ticket left on my door to allow the driver of the repeat attempt to leave the package in my absence. With the second attempt, the driver refused to leave my package with my 21 year old son and simply informed him that they’d be “contacting me to negotiate an appropriate pick-up location”. With no phone number or means of contacting THEM preemptively, I was left with no other alternative but to start calling access points to ask them if the UPS drivers had arrived yet that day.

I paid to have a package delivered in two days, but it wasn't. So when I tracked it there was a note saying when the driver when to pick up the package, the customer said it wasn't ready??? It wasn't a pick up, it was a delivery. Anyway, I went through the main UPS number and was told someone would contact me, of course they didn't. I called the distribution center the next day and someone was going to call me back, of course they didn't. I was given a case number and told to contact the store where the package was shipped for a refund. I was told that due to COVID, 2 day shipping doesn't really mean 2 day shipping, it means when it gets there and there are no refunds because of that. I will never use UPS again and when something absolutely, positively has to get there, trust me, use FedEx.

I order from many different places and they all use UPS for delivery. I pay the shipping fee just to have the lazy drivers take the package to the post office which is at least another 2 days before I get it. That's not what I paid for. This is a frequent occurrence the drivers should be held more accountable and deliver to the address not the post office.

Hi, I send a package to India on May end. The package was worth only $80. I shipped it for $149. Now in India they ask me for $100 to receive the package. I was not even given an estimate of the charge.

UPS doesn't leave packages as other carriers do (even when no personal presence or signature is required). I had to call them to be assured that the package will be redelivered the next business day, what was then reflected on the tracking information. However even one week after this phone call I did not receive the package. And when I called again (talking to a robot for hours before I would be connected to a human who barely speaks English), I found out that the package was been held for pick up and would be sent back unless I pick it up the next day. Pick up hours 11am-5pm, and obviously I was at work and was not able to pick it up. I asked to hold it for 1 more day, but they refused and recommended to contact sender (when sender contacted them they refused as well).

It took almost 4 months for filing and processing a claim on the damaged package, the check was written in my name was finally received at the UPS store, now the person who received my check does not come to the store regularly, maybe he is busy on another private job and does not show on his regular duty in the UPS store. Why wasn't the check sent directly to me at my home address?

UPS left an envelope at my door which included a check I was looking for. That envelope could have blown away. It should have been left in my door. Bad business and a bad decision. What if something would have happened to it?

Tried to hand over a parcel at UPS location in Germany, 24955 Harrislee. Most horrible experience. By just looking at the box the lady decided it is more than 20kg and thus she would not accept it. As per my knowledge the limit is 35kg and usually that is estimated by using a scale, not a simple look of an elderly lady. On my way out I drove by at a DHL location. Weight was 15.4 kg, perfect service. I wasn't too fond of UPS, this experience however convinced me to never even try in the future.

Simple made difficult: I paid off a lien on my car in Missouri and needed the title sent to me quickly and securely. I chose UPS. Paid for 2 day air to myself in NM. My package began its journey at least 24 hours after I set it all up. The hope was depart Wednesday, Arrive Friday. The following Monday was observed for Independence Day. My package arrived at facility in NM that Monday and I expected it delivered Tuesday. Nothing happened Tuesday. I called Tuesday evening and had it changed to myself picking it up at the local facility will call on Wednesday.

I ordered 1 package. Paid express 1 day shipping. It's been 3 days. Had it tracking. Said delivery will be before 7pm. July 7th. 2021. Now I look at my tracking number. Says unavailable. Try next day.

I ordered my laptop from Dell 3 weeks ago; which they shipped the next day from overseas. UPS received it a couple of days later and started sending us delivery dates when we needed to be home. Those were completely inaccurate and kept changing each day. We wasted a day that we could have been doing other stuff. When we called them to inquire about the package, they had no idea where it was at.

UPS requires the signature to deliver the package, and cannot get it delivered to my house, and I really hate it. I just registered to rate 1 star for this stupid company. Previously I thought it was fine, but it turns out I cannot receive the package always. Sometimes I just don't receive the call and found a failure in the notification at the front door, and I have to pick it up at a UPS locker or access point, which is a totally unnecessary waste of time. It's above ten times and I cannot tolerate it anymore. I have been received packages from Amazon Prime and some other shipping companies, and they just leave the packages at the front door and send me a message or something, and none of them is as frustrating as UPS! And now I finally know I can sign in and set the preference, but I don't think the UPS has made any effort to let me know the option. In summary, UPS is the worst shipping company I've ever experienced.

I ordered a return pickup from UPS for a package from Amazon, they were supposed to pick it up on Monday June 28, 2021 and didn't show and left a note with Amazon. No one answered the door, that was a lie for no one showed up. I called Amazon. They scheduled a pick up for Tuesday June 29, again the delivery driver left a note with Amazon. The package wasn't ready. He came at 11:30 am and that was also a lie, no driver came by and my apt maintenance was here. Will confirm no UPS came by. I got a supervisor who made a driver come back it today Tuesday to pick it up before 4pm.

This is the second time our Next Day Air package has been late. Carrier entered bad weather which is complete **. But by marking Inclement Weather the customer can’t get their money back. Inclement Weather is the last reason along with Rioting, terrorism, etc. of a non-refund. Each package cost us over $100. The first one was on a nice spring day and our customer was waiting. It arrived in Billings a 1/2 before it was to meet the deadline. however, the destination city was an hour away. So they marked it bad weather :(

Several times I have placed orders from reputable companies and to save a dime packages are sent Mail Innovations. FedEx and other shipping companies will say it's not their tracking number and they have never touched the package. The packages always get sent to Mississippi even from New England to Virginia???? And the packages sit in Mississippi for several days, no matter who the supposed shipper is. I have seen a huge amount of complaints about this Mail Innovations, so is Consumer Affairs and/or any other agency checking this out for customers and even the businesses who have no answers.??? Help us PLEASE!!!!

When I asked my mom to ship a phone to me, she thought she would use UPS as a safe more reliable choice to mail to a military building. $160 was a little steep but for a cell phone and a few other gadgets for two-day early morning arrival, it seemed to work. Friday morning rolled around and I get a notification that my delivery was attempted but couldn't be completed and would be attempted the next day and when I would attempt to change the delivery address to maybe just pick it up elsewhere it would give me errors and tell me my package wasn't available for pick-up and that they would attempt pick-up again later. I was confused and called customer service. Customer service puts in to have it reattempted today though dispatch, ok cool that works. I've been here the entire time gave a valid number with the package etc.

UPS has no accountability and will lie to you if you call them they lost a $5000 package which I paid good money to have shipped then refuse to let me talk to management. I will be filing a lawsuit for their horrible services and lack of accountability.

This is just absolute wickedness why is your service so bad. Why lie bout delivery when no delivery. When I call no one can help with anything no call back. Packages is ticked signature required but driver would sign delivered but not deliver. Who is Rel y75 that signed? Not me. Ups never came to my street I was following the my package on my choice and then tracking stopped and was marked delivered I stayed home today canceled all I had to do sitting my by window that faces my drive way and door no one came. I called a dozen times no help. This is a gift for my mother. Someone is to take it to her abroad and now there’s no chance. My day is absolutely ruined. This isn’t a cheap item in my package. This isn’t right.

For an expensive Amazon item I got Out for Delivery SMS messages for 2 successive days but got nothing; instead UPS said Rescheduled and Amazon said it was rescheduled upon my instructions to the carrier. However, I didn't have ANY instructions. I stayed home waiting for nothing. On the 3rd such notice, I responded "Is this real"?, resulting in my being Unsubscribed in their SMS systems. I am reporting this to Amazon as a Prime member.

My experience with the UPS Store in has been no less than professional. They are extremely helpful and knowledgeable in their job and in communicating with people. Mr. Kay ** and his team of guys have consistently been a source of information for me throughout the years. In a world where good customer service seems to be a thing of the past it's nice to know there is a place to go to receive excellent service on a consistent basis. And I might add a nice alternative to the Post Office. From stamps to shipping and everything else in between. I am a satisfied customer. Many thanks and much appreciation to Kay ** and his team.

Package was sent by UPS from GA to FL 5 days ago. Arrived at local hub 2 days ago and was scheduled for delivery. Then the delivery date mysteriously changed to the following week. Called USPS customer service which sounded like they were based out of India apparent by their thick accents and was told the shipper wanted the package delivered on a certain date. I called the shipper (Macy's) and they verified there was no such stipulation on the delivery. Called UPS back and spoke to a different thick accented individual and was told my package should be delivered that day. Well it wasn’t which didn't surprise me and when I checked the tracking the next morning it arrived in NJ.

We were returning a package from Amazon through UPS and had a horrible experience with UPS. 1) They were scheduled by Amazon to pick up the item on a certain day and we were told that UPS wanted someone to be home. 2) We were home all day, but no one knocked. They just left us a note that they came by. I called back and they said that they would not be coming back out to pick it up...they recommended that I track down a UPS driver or pay an extra fee to schedule a time. I was already paying $44 dollars to return the item.

I shipped a package from Denver to Las Vegas on May 14th, 2021. After a week of tracking it, it kept saying, "on the way". It was supposedly sitting in Salt Lake City. By May, 28th the package had not arrived, After numerous calls and online requests, UPS "launched an investigation" to search for the package. If you call the UPS number you are routed to the Philippines and twice I talked to people that did not speak English well. I was "disconnected", but kept calling until someone understood me and I gave a description of the contents of the package. This person told me the package had been "lost" and started a claim. I was told to go to the store where I shipped the item.

I started having issues with UPS over a decade ago when they would leave packages wherever unprotected by passersby or weather but now I live in an apartment and note that I am disabled. They have been instructed time and time again via whoever I order from that the driver needs to bring it down to my apartment because I am unable to especially with these enormous boxes that weigh a ton. When they've refused, I've asked them if they could please bring them to the store and my brother will pick them up with me and they say they will but they don't, they do a return to sender stating that I have refused the package. WTH would I do that when I need these things for crying out loud?! So it's been working somewhat since I've moved here in March after the first incident. What I need to do is once I get a tracking number, I call the company that I've ordered it from, they call UPS, they tell their driver they have to bring it to me.

I wasn't going to be home for a delivery so I tried to have them hold it for me at a UPS store. They tried to charge me $5.99!!!! I'll sit here for 4 hours rather than pay a dime. That's ridiculous!!!

Charged for overnight and never delivered. Had to make inquiry given the unacceptable excuse. Not going again for any service. Overly charged and not delivered on even same day. Paid for morning delivery.

I am shocked at how poor the customer service is at UPS. I had a package expedited to be and it has now been over a week, yet the package still hasn't arrived. The UPS website says there is a delay and gives no EST on delivery, yet it says it is in the city where I live. Calling UPS has been a nightmare. I had to call 3 times. Each time being told the delay is an issue out of their control. Finally, on the 4th call I was able to speak with a supervisor who explained the distribution centre is back up with packages and they have no idea when my package will be delivered. It is Shocking how an "issue out of their control" is that their location has too many packages to sort. No indication on an update, I had paid extra for expedited shipping and I had to call 4 times before I got more than a generic answer. A terrible system in place. Especially after a year in a pandemic. I can see why Amazon has an alternative shipping company they use.

Do not sign up for My Choice. I bought a few pieces of furniture and it was recommended by the seller to join My Choice to control the delivery date. I put a hold on all deliveries while away from the house for one week only to have the first piece of furniture left on my steps on day 1 of the hold. After 8 hrs, 6 different operators, 2 case numbers and 1 reference number, I got nowhere and was told that the remaining 2 packages would also be delivered to my steps. I was given 3 different reasons for this, my account wasn’t linking my address properly, I didn’t wait the full 48 hrs before placing the hold on my deliveries, and the seller had restricted my hold.

The Ludington UPS is OUTSTANDING!!! Our business (CountryNeighbors.com) made a strategic decision to go near-exclusively with UPS SIMPLE RATE (save AK & HI). No regrets! What is SOOO outstanding is the GREAT CARE we get from the local Ludington UPS Facility. They are all VERY helpful and, even when I arrive right up to closing time (truth be known AFTER closing ---> sometimes), they greet me with a smile. Kudos to them all at Ludington MI!!!

Thanks UPS for "losing" the 900.00 dollar ring that I bought for my daughter for her bday. The ring was insured by the store, so the store gave me my money back and they filed a claim against UPS. I'm sure one of your employees stole it! My daughters surprise for her bday was ruined however by you guys! Thanks a lot!

IMPOSSIBLE to speak to anyone who can help with a problem. Email said my things were delivered and left on porch, My camera says different, plus I was sitting on the porch at the time of supposed delivery. From now on any vendor using them I will not buy from or shipments will be returned!!!!

I paid $55.37 to have an 8 lb box of rare dishes shipped from Texas to Florida. They delivered on time but the box looked like it had been kicked around a good bit. Maybe I shouldn't have marked it as fragile. It is a clear lack of care for the packages they are delivering.

I ordered sideboards for my truck to be shipped from the USA to Canada. When it arrived it looked like they forgot to use a parachute to drop it from the plane they used to transport it here. When it arrived the box was so crushed it had exploded open on both ends and in the middle. I complained to the driver and he said I should place a claim for the damage of the truck parts inside, but would do nothing else. When I went to place a claim on the damage UPS denied me because I have a automatic delivery signature for all deliveries from UPS. They said I have released them from any responsibilities due to this pre-existing signature. This company does not take care of responsibilities for their deliveries so I recommend removing any standing release you might have so they can avoid taking responsibility for the rotten service they provide, or better yet stop using them all together!!!

Will never, never use UPS again. They are a waste of time and money. It's been 3 days now and still no package which was sent NEXT DAY. Can't get a human to talk to for 2 days then when I do get a person they just lie and keep putting me on hold.

We had a package shipped in January. The driver never scanned the package, but did scan the other three packages he picked up at the same exact time. I put in a claim in February. It is now the end of April and we have only been given the run around this entire time. I have been calling and lied to every time. They say they will call back, that they will send the paperwork for reimbursement etc but never have. What happened to their customer service? At this point we are switching to Fed Ex. I highly recommend that no one uses UPS to deliver internationally or any item worth over $100. Because when they lose your package, they will not help you in any way shape or form.

Hello, I set up the Expedite pick up with the UPS and paid almost 4 times more to be delivered in a day, however, my package has not been delivered after 2 weeks. I called their SO CALLED customer service but they said the things I could see on their website. I followed up but never received a reply and they could not find where my package was. They neither delivered my package nor my money. It has happened for my friend and they did not delivered his package and he was charged $80 for expedite shipment. DO NOT WASTE YOUR MONEY, TIME, ENERGY with UPS. Very irresponsible, Disorganized, non cooperative... Go for other carrier but never UPS.

I sent parcels for France (where I live) to my mother in Quebec. I had several problems at the start (with UPS France) and they finally arrived one full week after the shipment (guarantee 2 working days). I was a bit annoyed to say the least. When they landed in Montreal, things changed. I called and had people who helped me right away. And I had two person from the Customer Service who helped us speeding up the process and fully understood and acknowledged the problems we had. They even called me on my cell phone in France! Five Stars Service in Montreal, it changed everything (warm thanks to S and T).

I will never use UPS again, never. I didn't have choice because my order was sent by a company using UPS. 4 days late. Suddenly, I received an email saying there was no one at the house to sign. False. I was there. I had to pay to reschedule but it doesn't indicate when it will be here. Had someone on the phone after 20 min. waiting to sort this out. Apparently, there was a mistake and "I will get it before the end of the day". But tell me: How to trust UPS when you're not a company with 24h staff to receive parcel? They have our phone numbers, why not call when they arrive or 10 min. prior? Their opacity prevents us to see at what time the drivers deliver packages. BTW, the company I used received so many complaints about UPS, they will soon stop using them. Too bad UPS but people are not at the door of their house all day! Your system is made for you, not for users...

They canceled my order and rescheduled like 3 times. The item when delivered was open and taped together. It was like a kid on Xmas and didn’t want to get caught! The driver lied and said he couldn’t get into my building when all the info was on label.

These crooks hide fees/dues/taxes on international shipping.... then hold your packages for ransom. Their customer service is absolutely ridiculous... .transferring the calls to closed departments.... wrong departments just to drop phone calls. My friends and I will never use their services after the last 3 years of garbage from them. I suggest everyone second guess wasting your money on this company.

My package of Medical Supplies from Home Care Delivered arrived crushed and Damaged!! I am totally disgusted, it says Medical Supplies in the box, it's embarrassing enough to have use these supplies and now I must suffer more embarrassment filing a complaint!!

I am not tech savvy. And Martin made it so easy and comfortable. And did not my treat me like a dumb old lady. He didn't roll his eyes or lose his patience as I tried to navigate. Through my emails for my return code.

I order a pair of shoes from Nike on the 27th of March. My order says it was delivered on the 7th of April. I really believe the driver stole my $200 pair of shoes because where the order was delivered to you are to receive a QR code to open the box. Never got the code and the only think that was left by the driver was “left at parcel”. I even got the front office worker to roll the camera back. Guess what. He never bring the package in the front door. I made a claim on the 8th and UPS is giving me the run around. When I go online to check the claim, it is erased like I never made one. How about on the 11th I seen the same driver come and deliver more packages. Why did he have an open orange Nike box in his hand. When I came into see if it was my package be hurried up and jump in the truck and left.

I ordered something from the US into Canada: I was charged 40% of the value of the shipment in UPS fee charges on top of government taxes. I know for sure that this is not right as UPS decided to be my broker charging me whatever they felt like without even asking me as shown in receipt.

If I could give less than 1 star I would! I sent a package and UPS lost it for 2 weeks! When they found it they said that they would send it next day Air, It should have arrived on April 5 by 10:30 am. It never arrived. When I called UPS to see where the hell is my package, all they would say is keep checking the website for updates! How can UPS be so bad at what they do? They obviously do not care about on time delivery or customer service. I cannot wait until Amazon decides to take over delivery service and puts UPS out of business! UPS sucks at this! This is not the first time I have had issues with UPS. I sent a crib to my Daughter in Panama Beach FL and it kept saying "out for delivery" for several days. Then they finally said, "Oh yeah it has never been loaded on the truck!"

Senior on Social Security w/ 3 grandsons west coast; I live east coast. Getting birthday gifts to them is an expensive choice for me. Bought GS cookies $32. UPS charged $34.85, refused to deliver. LOST ALL. 1

How does this company stay in business?!? I was told a package was being re-delivered so I waited for 4 hours & multiple calls to the UPS 800 number, total waste of time. Every person tells you something different, you can't get a Supervisor on the phone. Still no package. Won't be using UPS anymore. Worst service.

Absolutely awful. Paid $110 to ship through UPS Next Day Air a cake to my daughter for her 21st birthday. Spent two weeks researching the best way to package it and the best company to use for transporting it. I made the huge mistake of thinking that UPS would be the most reliable. I almost immediately got a notice that the package would be delayed. Notice included no explanation and no reason for this. There is no system for keeping track of exactly where the package is (I thought that was just a given these days after FedEx figured out how to do it back in the 90s). Rarely received updates. Customer service had absolutely no knowledge of anything related to the package. They couldn't even tell me what state it was in or whether it had ever left the UPS facility in my city (in MD) for its destination (in WI). Key phrase that they repeat over and over is that it is "delayed but in transit”.

They overcharge the cargo and make you pay double: I paid for 130 KG but it was 130 lbs. So do the math. (My parcel was 65 KG tops and I paid 130KG fee). And they also lost the parcel of €1300 worth. Nobody cares. I cannot reach any living soul to ask questions. UPS is a black hole. Better throw your parcel to the closest garbage bin. At least you will spare shipping fee.

The package recipient works from home and was there all day. Driver didn't deliver to the home but to a UPS store. Claims he couldn't leave the package. What a liar!!! Recipient doorbell never rang all day

I ordered shoes with the 3 day select shipping which means that they should get there within 3 business days “guaranteed”. Well it took 7 days 7 business days for the shoes to get to me so take the guaranteed part of what they say very lightly because it may take a lot longer like mine.

After my purchase of $60 from a store in the States I was asked $43 for delivery by UPS, 5 days later I was told the package is in Canada but I need to pay Brokerage fee and custom taxes before receiving the package which means the total shipment is now more than the value of the Item purchased. That is what you call pure theft in any language. Those thieves need to be boycotted and set apart and hopefully taken to court.

I live on a very busy street and my UPS delivery provider went out of their way to protect my package. Thank you for going that extra step to make sure my kids have a great Easter. I have ordered many many packages and this delivery provider/person is my favorite.

I send a package from New York to LA, 3 days shipping and package didn't arrive. They just mark as nobody at the house 1rs attempt, so I call customer service they to ask if I can stop by to pick up the package at the store and they said I can't, I have to wait for the second attempt to deliver, that means I have to wait another day till 9pm. I ask to speak with a supervisor and they put me on hold for 1 hr, bad service not worth to pay $300 for 3 days shipping.

Bought 400 worth of statues 1/27/21. Paid 180.00 for shipping and insurance at UPS store. Recd 3 crushed packages, no refunds. Have called over 200 times, emailed dozens, spoken to store, corporate, customer service...won't pay me.... Have sent pictures and proof by email, and twice printed pictures by priority mail. They say they haven't received any.

I want to report a UPS driver, this is the third time that he leaves me waiting all day for my package, He never came to the house but reported that nobody was at the house. LIAR because we have been in the house all day waiting.

I gave a 1 star because the past 3 weeks, I had 2 packages not delivered but sent back to sender. When customer service called me, the associate was rude and asking me questions about where I live and how many units are there, why? I've received many packages throughout the years from this company with no problem. Now it's a problem. Stick to the post office, at least they get it to where it needs to go.

I have been trying to reach a customer service manager for the past hour and finally gave up. Every time an agent transfers me, I get either another customer service agent or put through to a line that just rings and nobody picks up. For the size of a company UPS is, this is just not acceptable. If it is acceptable to the leadership, then they don't care about their customers one bit. To wasted your customers time trying to get a live person to solve an issue is not acceptable.

I had placed an order through Costco online and, received a delivery date of 9 Mar 21 and so I waited at home all day and then around 5:34pm I looked up the tracking number and it said the package had been delivered. Yet the package had not been delivered as I was at home waiting for the package and I have several Ring cameras watching my door and street. No UPS vehicle pulled up to or passed by my house. So I called Costco because at the time I was unaware of who was delivering as all the emails I received said Costco.

Go to the UPS Store with a return package for AMazon, It is in an AMazon Box, with an AMazon packing ticket. It is an item that has a battery on it. I asked if it was going to be OK with the packing I had in it and they said yes and then tried to charge me almost $2.00 for a 10" piece of tape. FedEx has never charged me for taping a box closed and neither has the Post office. Congratulations UPS. You have now lost a customer.

I am starting to HATE UPS! It makes no sense at all why a package I spent MY money on has to arrive damaged, busted open, wet or otherwise! Just disrespectful and disgusting! I wish I could post my pictures!

I left 2 packages on my front porch - 1 for UPS to pick up and add a label to, and another for Fed-Ex which was prelabeled. UPS took both packages. They sent it to Amazon, with some other label placed on it. I have no idea why. It's a month later, and they can't find the package. This was a $200 return, and they just keep giving me the runaround. You can't just call in to speak with someone higher up. You call in and hold for far too long. They wanted me to contact Walmart (where the Fex-Ex package SHOULD have gone) to ask them to refund my money.

A minor complaint to UPS today about a driver throwing a 40lb package on my porch was met by Customer Service making excuses for why the driver might have done this. From the start Customer Service was defensive and unhelpful. One of the excuses that was given was, her own words, "The driver is a little guy, how could he throw a package on your porch." The reason the drivers don't care is because the whole company does not care. I am through with UPS. I will never use them again.

Medication for my family member was purchased for next day shipping. to my surprise my family's member's medication was not delivered. I called UPS and was told that they couldn't be bothered to take the item off the truck because it would be too much effort for them to do. I Offered to pick up the medication at the UPS location and UPS couldn't be bothered. As a result of not having the medication my mother in law a normally healthy person passed away as a result thanks a lot UPS! UPS is nothing but a bunch of dirtbags. My money was not refunded and now there's a death in the family! Bravo UPS. You really have over extended yourself!

We have three eBay stores. We used to have UPS as one of our three shipping options. Everything was good until they broke one of our shipments. We reimbursed our customer for their broken item and we went in the negative for this transaction. We filed a claim and after almost two months and many back and forth, and after spending time and money on the worst customer service helpline they denied our claim. I have followed all their shipping guidelines, and still they declined, this is unacceptable business. They are crooks... Don't trust them with your shipments. We have dropped them from all three of our stores. NO MORE UPS... PS: BTW they have the worst customer service support telephone system... This is crazy, I don't know how they are still in business!

We have been using UPS for most of our shipping items so far. But this incident has caused us to think whether we should use UPS anymore or not. This is very unfortunate that we have paid for a shipping label last week using UPS, and the package was never delivered on the right date. When we tried to buy a shipping label using our account, it gave us a choice for early delivery using the extra funds. And we choose that option to have the package delivered on February 27, 2021. And on that early morning, it showed the package was out for delivery. But unfortunately, it was never delivered on the delivery date. I just called the customer service rep to ask for a refund since we paid extra for early shipping. The representative never listened to my issue and never solved my problem. Then I have asked to talk to a supervisor, and she said no-one was available. And then transferred me to an automated system.

Waiting for my item. Got tracking info. The item was to be shipped in 2 packages as it was large. UPS shows up and drops off one package. I ask the driver about the second one. He says 'This is all I got'. Tracking second one - 'no info available' now. Call to customer service - they say ‘wait’ and see ‘ - nonstop scripted response. I asked if in a local warehouse. They say it is. Asked for warehouse phone number where I could call and maybe pick up there. They say they have no number to that facility. This was more than a 500 $ item. I took off to be home for delivery. Maybe they decided to keep the item for themselves...

UPS used to be the gold standard. Lately, they almost as bad as the USPS. Paid a ridiculous amount for expedited delivery on a Tuesday for 2 day delivery. On Saturday, we're told I'll have it on Monday. Now I have to fight to get my fee refunded. Sad to see this. FedEx never seems to fail me.

My issue began with ordering cinnamon rolls from a Michigan bakery on 2-10-21. I didn't get a definitive shipping confirmation from the bakery so I was not aware that my delivery would be attempted on 2-12-21 and was not informed that there was 2 separate packages to be delivered therefore wasn't watching for anything and missed the delivery. I am signed up for the UPS MyChoice service which is supposed to provide for some measure of customization or more detailed tracking assistance and have set my alerts to come through my phone as text messages. This is how I learned that a delivery attempt had been made and I went downstairs and retrieved the UPS InfoNotice tag to see when I could expect a redelivery, only to find out that my package had been taken to what they are calling an "Access Point" location.

My packages were never sent to Gibraltar Europe. Instead, 1 package was sent back to me extremely damaged, and the other is at the airport. I insured two packages of $500 worth of American Girl dolls and accessories (Christmas gifts) to Gibraltar in Nov 2020 UPS International Expedited for $455.80. After hundreds of calls and emails to find out why the package hadn't arrived despite tracking label changes to reflect Gibraltar EU not Gib UK, the package was stuck in Tamworth UK. We were told that there was no human being at the warehouse at Tamworth. The two packages possessed an address that indicated that the package was to be sent to Gibraltar EU, a British overseas territory with the corresponding zip code.

UPS can't compare to FedEx in terms of delivery in Tulsa, OK. I can understand severe weather delays and am sympathetic with the problems it causes all shipping companies. But, I was receiving packages thru FedEx after Tulsa UPS said they couldn't deliver due to weather. I have packages shipped from Earth City Missouri on February 5 which have not been delivered as of February 20 due to claimed "adverse weather. Yesterday FedEx delivered a 31 lb package while UPS was still claiming it couldn't deliver.

A valuable package that was supposed to be delivered 2/12 was "lost". The recipient is leaving for HI 2/20 and when the package was "found" was told it can't be delivered until 2/22. It can't be rerouted and will be returned to us. And, we will have to PAY to have it shipped to him again! Their customer service: send email to the email address on their website--their response "This is an unmonitored service and no one will reply." Finally get a "customer service rep" and they can't speak English. Was passed on to 3 different people; and was told "No American here." Was told, "Not our fault, you have to pay." My LAST use of this company.

I have recently had the misfortune to use UPS delivery service in the last 4 weeks. Out of 4 packages only 1 was delivered on time. The 4th package is still in limbo 10 days later on a 2nd day air purchase. The only update in 10 days showed the package (Hawaii origin to San Antonio) was in Louisville Kentucky on day 3. That listing was deleted now. It just shows in route. There are no phone numbers on the entire site to contact anyone to speak to. I have no idea where my package is currently. It is paperwork for a legal matter. I should have used the Post Office. It usually has excellent results.

I am not a big home delivery person. I don't get a lot of deliveries. But I did pay for overnight delivery of a prepaid card. UPS failed to deliver my package even thought they were tracked per their app within 2 blocks of my home. Their excuse the driver had too many packages and was unable to complete the deliveries as scheduled???? WHAT??? Totally unhappy and getting run around from company about refund of my $14.00 expedited shipping cost....Total **.

Of four UPS packages to be delivered this week, only one of three was actually delivered. I’m guessing with this type of record and your unwillingness to put in the extra effort to get everything back on schedule this is a company going out of business. With one key package to be delivered Wednesday, Feb 10, there was an emergency exception. It was loaded on a mystery truck Thursday with a new exception issued on it before 6 pm. Then next day (day three in Tulsa) another exception before 4 pm. Then, I get a message of “in transit” so it can sit more days. Why not honor your agreements and catch up over the weekend with weekend people? There are no weather emergencies listed on your websites for the Tulsa area or my other delivery area that indicate weather problems. Put in the zip codes, and see it yourself! It shows all clear!

This package contained top secret Government documents and was supposed to be delivered on 2/10/21. I received notifications (all day) Wednesday, then that night I received a notification that due to the weather the package couldn't be delivered. Though Fed Ex was driving fine through the neighborhood. 2/11/21 I received a notification stating that the package would be delivered between 11-2pm, then one stating that it would be delivered before 5pm, then I received a notification that it would arrive by 9pm. Then, I received a notification after 9 pm that due to the bad weather the package couldn't be delivered. I saw a UPS truck on my street around 2-3pm and they could've delivered my package. So, obviously my package wasn't not delivered because of bad weather.

Absolutely the worst shipping company here. Money-grabbing, lazy, incompetent. I would give them zero stars. After a month going back and forth with their customer "service" I still haven't received my package. Avoid them at all cost!

I submitted documents to Canada for a passport, being a dual citizen but living in NY. CAN forces you to send original Citizenship card and copies of, e.g., driver's license and USA passport to Canada, not allowing you to apply at an embassy/consulate. USPS Registered Mail does not allow a signature in CAN, and they strongly suggest you use a courier. I call UPS, pay $55 for a 3 oz. envelope. They claim it will take two days (and so I do not use FedEx). After a week of no response, I check and discover it is "lost" in Ontario. Trying to get help is hell. I will never use again. You've been forewarned. Now my identity is stolen. I am so angry.

Had an important shipment going from Ohio to Utah 3 Day Select. UPS showed scan in Lexington, Kentucky and sat there for over 3 days. Customer Service was no help. If you use 3 Day Select on a Friday delivery you're most likely not going to get your package until the following Monday. It’s absolutely ridiculous! I even asked to pick it up at the Hub which they said I could not do that. I have noticed their service levels drop significantly over the past month or so. I will be shipping everything sad to say USPS as they seem to have a better on time delivery!

I shipped a package by 2 day to a government office. Tracking # **. I had been given an incorrect address by the recipient and, on delivery day, UPS tracking showed it as undeliverable and as being returned to sender. I called UPS immediately and asked for it to be held so that I could supply the correct address the next day. I was told this would be ok and given a reference number. I obtained the correct address the next morning and called UPS to provide it, and I spent an hour on the telephone with 3 agents who all seemed confused. I was finally told that it would be delivered to the correct address the following day. Later, an agent called to say that the package was still being returned to sender and could not be intercepted.

Nevermind that my package got lost, but I can't even speak to a representative. I always get deflected to another automatic voice system. The online system doesn't give me any info either. It just says it's been at my local UPS center 10 miles away.

UPS sent me an e-mail they'd be at my house between 1 - 5 pm on Friday. Fantastic, I've been waiting for this package since mid December, so I'm excited. In the e-mail they say I have to be home to sign for the package. There is no way to tell them to just drop off the package so I can go to my job and not miss half a day's work unless I want to go to their distribution center. So I stay home, and I wait and wait, and nothing. I check the website for the tracking and they don't even have my package. I ask the customer representative why they'd tell me to be home and miss a half day of work and their answer is: "Sometimes they do that." Ridiculous.

My experience with UPS has varied with where I was trying to ship to. Basically, if you live in a city and have easy access to the location they are on par with the other shipping companies. If there’s anything that will take an extra minute like a gate or a certain place to put the package, it will probably be left in the street or at a neighbor's. Then they can mark it delivered and get paid. It’s your fault you didn’t watch the sidewalk where they “delivered” your package.

UPS IS A COMPANY THAT SCAMS PEOPLE!!! Look up the online horror stories about UPS scamming before you ship another package if you use UPS. They need to be shut down. My story is only one of many. Yes all shipping companies lose or damage packages but how they handle it sets them apart and it’s what has made my mind up to NEVER use UPS AGAIN. I was basically lied to over and over and scammed just like many others.

My experiences with UPS were positive until the first time they lost a package. Then, I discovered their entire customer service is designed to make it as difficult as possible to either find a package or get your money back. They refused to communicate with me because I was the package receiver, and they only communicate with the shipper. They claimed they would file a search for the package, but I never heard back from them. They required so much proof for a refund that it was easier to forget about it. Their purpose seems to make the system as convoluted as possible to avoid giving any money back, and in my case, they succeeded.

Since I moved to Oklahoma 3 years ago, UPS has a 100% failure rate delivering packages to me. They deliver to the wrong address, lose packages, customer service reps lie about delivery and tracking information. Today I called to find out where my package that was promised at 8pm was at 930 pm. The representative told me the tracking information said by 11pm, not 8pm, then changed her story when I said I was looking at the tracking information and offered to send her a screenshot. My package is somewhere in southeast Oklahoma (they don't know where) on a truck (they don't know which one) and might be delivered sometime tonight, but they can't be sure. How a company can be this incompetent and stay open is puzzling.

We shipped a package to my teenage son who is in another country and unable to come home (and noted that to the UPS staff when dropping off the package). The staff at UPS re-labeled the package marking it as "Christmas gifts" despite the instructions and invoice stating the contents as clothing. The staff member was present as I spoke with my husband about the specific items I was sending. Someone at UPS removed the majority of the contents while in transit. My son received one pair of socks despite my having sent 14 items.

A package was supposed to be delivered on 11-01-2021. We received a message that they couldn't reach us, even though we were the whole day at home. Then we asked for a new delivery at home. Instead, they sent the package to a service point and never informed us. A day after the package was sent back to the sender!! Amazing service. For all those cases that it is their fault, they shouldn't get paid. That is the only way to make them take their business seriously.

Management will lie and cover for derelict drivers. We have orders that are not being delivered and we are being stonewalled. Our packages are being held hostage at the Rome Georgia facility and no one seems to be able to help. We can't get a pair of shoes delivered and we have ordered more packages. Wonder if they will be undeliverable as well. It's no wonder FedEx is eating their lunch and continues to dethrone the former king of logistics.

Appalling service. Appalling service, or rather lack thereof. Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge.

The package arrived in Greece (Athens) and they never delivered it, they did not notify me, never said anything for any kind of problem for 10 days and in the end they send it back. When I shot that I contact them and they said they tried to deliver it, but the package never even came close to the where I live (Crete).

3. 3pm and no package. By 8pm, given new delivery date and time notification via email. 3. 1-2 days later finally receive package. Wasted time staying home waiting for package. Also, when I try to follow delivery, it just shows the truck moving around my area but never actually delivering. It's as reliable as the Dominos pizza tracker.