United Parcel Service - UPS Reviews

I attempted to inform them of a problem that I'm experiencing using their website email. It kept telling that I failed to enter a field, which I did not. I received 4 spam emails from "UPS", but was not.

I spoke to the driver in front of my neighbor's house and he assured me he was at the correct address. I received a message 2 minutes later saying my package was delivered. I looked in my box at my gate it was empty. My neighbor's box was not. It had my delivery in it. The package had the correct address and name on it and the driver still fouled it up. UPS and FedEx seem to have problems with my deliveries more often than any other companies.

UPS, at least in my locale, is absolutely horrible. They have closed their local office. Their website often as not is non-functional and throws error messages. They deliver to wrong addresses. I am at this moment at home, waiting for a package worth $100+ that must be signed for. They notified me that it would be here between eight and twelve fifteen today. But their site indicates that they never sent it out for delivery. There is nobody at UPS to straighten this out. All the seller can tell me is that I should stay home today, it may come later. This is my day off, and a day of my life squandered on UPS dysfunction.

I ordered an item from a retailer. Watched my tracking number and estimated delivery time, of course it says before 7 pm. So I’m stuck waiting at home because there’s no 1 hour window. The site said it was out for delivery, 10 minutes later I got an alert that read, sorry we couldn’t deliver your package but the business was closed, I live in a home, not an apartment build or commercial residence. So I called UPS, the representative said, “Oh, sorry about that, the driver didn’t even attempt a delivery because he only worked half day and didn’t get to yours”. The representative's name was “Zed”. He couldn’t help me get it redelivered, but he could send it tomorrow.. NO, I need my package today! He said, "Well we could redirect it to the UPS to the HUB, 15 mins away and we I could pay $5.95 to make that happen." What? I have to pay to get my package because you failed at your job, you only had one job… you failed famously. As you do on a regular basis.

The day I am allowed to choose who delivers my packages when I buy online is the last day I’ll be using UPS, god-willing. I ordered a necklace to celebrate my grandmother’s 98th birthday. The sender informed me it was their policy to require a signature upon delivery, so I was surprised when I was in the middle of a shift (I work as a paramedic) and I saw an email saying my package had been delivered. I saw someone scribbled my last name (not my signature) on the proof of delivery. I raced home at the end of a 48hr shift and sure enough, my package was not there.

I bought an $800 4k DVD player from Amazon and that was shipped to me in perfect shape with no damage. I sold the player on EBay for about the same price and ship it with the same materials from Amazon. Of course UPS damages the back end of it during shipping and I have to return and refund buyer. I paid for insurance and filed a claim. UPS denies me for inadequate shipping materials. It was double boxed with thick foam padding on top, bottom, and sides. So of course UPS takes absolutely zero responsibility for their negligence and mishandling. It looks like it was dropped, but of course I get blamed for their mistake. I am out $800 plus about $120 in shipping costs.

Item not delivered on time for silly reasons. Poor service. Supposed to receive the package today and tracking said on delivery all day. At the end of the day they changed the tracking to item will not be delivered due to improper company name. Very disappointed.

Had a package that was to be delivered on August 14. They changed the delivery to August 18 - I wanted to refuse delivery. Was told that they couldn't do that and hung up. Worst company and much worst practices!!!

I expedited a document and was told it would be between 2pm and 5pm and he showed up at 11am. It required a signature and had someone coming at 1pm. Now I can't get my parcel until Monday morning and I needed it Monday at 8 am and they don't open until 9:30 am. Never pay extra it's a scam with UPS. They do not care about the customers need. Sham of a company. If 0 stars was a choice that's what I would give. They will never get my business again and any company that send commerce only with UPS will not get my business either.

Been trying to get a pickup. Waited from 9 am to 10 pm. Every time we call get a different excuse. It will be there by 7 then 9 then 10 then 11 then next day to find out truck broke down. Will be there by 7. Called again to complain. Found out that ): we weren't set up for a pickup and they sent the packing slip to California without a package (how stupid is that). We work 3rd shift 11-7 then wait for package between 9-10 then back to work. Now waiting and hoping it will be picked up today (by 11) so I can go back to work! Isn't nice to know there's a trucker driving out there who hasn't slept in 3 days and doesn't do ** and coffee and no-doze isn't working. ** system is gonna kill me!!!

I understand delivery guys have a several packages delivered every day, But unfortunately never understand when this guys delivered your package on wrong address when your home have a big numbers on front of your entrance. This is really stupid,…

UPS has really went downhill. I had a package scheduled to be picked up, and was told to leave it on the porch by the front door. Later in the day, I received a notification from my doorbell camera showing the UPS driver walking up to the porch, very briefly glancing at the package as he stuck the notification on my door saying I missed my pickup, didn’t even bother to knock just turned around and left. I then tried to contact UPS more times than I can count with no avail. Finally got an answer and the rep could care less about what the driver did and seemed bothered by my business. If I can help it I will NOT do business with UPS again.

Paid for next day shipping, never received texts with updates, ETA of package arrival. Order was suppose to arrive Friday, waited all day at home with two kids, finally left home and UPS driver left "missed you note." Had to wait all weekend for "next business day" -- even though USPS ships and works on Saturdays --tracking info then said "delay, unknown delivery date". Called customer service, spoke to a bot who refused to allow me to speak to a human. Worst company ever. Apple store uses Fedex, will be shopping there from now on. Not planning on frequenting UPS any longer, will advise same to my friends and family. This is what happens when companies work with more robots than humans.

I can always depend on UPS. Even If I have an issue on delivery. They are so responsive and on top of it. Their tracking system is very accurate. With today circumstances and moral values are depleting. I feel that UPS deserves more credit. Their drivers, handlers customer service, all the departments. They keep America moving. I appreciate this company and will trust them with my shipping items.

I ordered a computer that required a signature. I was told it would arrive on Monday at Noon. I waited all day for it to arrive. The arrival day and time was not updated online, and I received no messages. I had places I needed to go but was instead held hostage in my home waiting for a package that never arrived. Finally, I received a message the next morning saying it would arrive that day at 10:30 am. I had a 9 am appointment that I could not reschedule that late (had they let me know the day before I would have rescheduled my appointment), so I went to the appointment and hurried home. I got home at 10am - 5 minutes after they arrived. There was no number to call on the paperwork, so I wasted time calling three different numbers before talking to the correct department. I am leaving to go out of town in a couple of days and need the computer set up before then.

If I could choose who my packages came through, it would NEVER be UPS. They lie about delivery times, leave your packages in puddles of water BESIDE your porch. I hope Amazon takes them out of business.

My company regularly sends me an overnight envelope and I almost NEVER receive it on time according to the tracking that THEY provide me with. I was supposed to receive one today, and of course it didn't arrive. When I called, it took FOREVER to get the automated system to allow me to speak with a real person, and when I finally got someone on the line, they weren't helpful. They just kept saying that it was out for delivery and would be delivered before the end of the day. The package is urgent each time, however it's never treated as though it's urgent. If there was another company or service we could use, we DEFINITELY would be using another one!

August 3, 2023 I found out after spending months and several hours trying to create a monthly invoiced acct and continuously finding out that it had still not been completed, that the customer service reps responsible for getting everything taken care of had created a fraudulent account and charged hundreds. To make matters worse, they created the account, under my personal name! Not my company's!

I guess my story is the same as all the other ones.. ordered something on a Friday, with overnight UPS. It's now Tuesday and I'm still waiting for it. We have held up an entire business waiting on ups. Our business is at a standstill until UPS can deliver the much needed part to run our machinery. Next time a company offers to send ups, I will immediately cease any activity with them. From now on, it's USPS or Fedex. This is not the first time. The only dependability about ups, is that your package will not arrive on time. That's a guarantee!

I run a small business selling artwork, prints, and handmade frames. UPS destroyed my packages/product so badly it seemed intentional. My wooden frames were fully bent and snapped, glass SHATTERED, prints scratched and ripped. These were packaged up to framing industry shipping standards, and would’ve been able to survive a reasonable amount of being pushed around in transit- so the treatment of these packages was clearly horrible. The driver even stated that the UPS delivery team was fully at fault.

Insured an item for 850.00. UPS lost it and acknowledged they lost it. Their policy says it takes 15 days to pay a claim and we still have not received full payment 2 months later. Over 10 hours calling to try to get support but it's impossible. Terrible company to deal with.

UPS is the worst ever. Never deliver on time and refuse to take any responsibility or accountability. I cringe every time I receive a notification that UPS is the company delivering my package. Last package the delivery was delayed 3 times. When calling for an update, provided confirmation that the package would be delivered the next day, however, called again and told it wouldn't be delivered for another 2 days even though it arrived in the local UPS warehouse at 4:00 am. They consistently provide inaccurate information, make promises and do not deliver, EVER!!!!

UPS continues to be the worst! The latest? A package I've been waiting for all week was "delayed due to weather." The parcel now sits just 2 hours from my house, but they failed to put it on the delivery truck last night, so now it's delayed one business day. Today is Friday which means the package won't be here until Monday. Three more days. Do they deliver here on Saturdays? Of course they do, but they're going to wait on this one until Monday. The weather in Vernon California today? 69° partially cloudy 2% chance of rain wind at 3 to 5 mph. Sounds treacherous.

UPS driver DID NOT knock or ring doorbell to give me my package today. Instead the driver just place , "SORRY we missed you" on my glass door. Very unprofessional behavior from driver for not doing his job. Dispatch was very unpleasant to talk to, did not want hear what I had to say, then hung up on the phone on me. This will make me think twice before using this company in the future.

Worst Company on the planet. Nobody answers the Customer Service Line.. if and when you can get through, Maybe they be in the U.S.A but very unlikely. I provided multiple details on multiple occasions regarding a refund they owed me. Last thing, they sent details to wrong UPS location. Worst company.

UPS offers insurance for packages sent. However they have a total different company called UPS Capital for insurance should your package become lost, stolen, or broken during shipping. UPS Capital has a claims website you now use to file a claim should your UPS package have one of the above stated issues. After you file your claim with UPS Capital they will never email or call you back. You will message them and check the status on their UPS Capital claims website and there is never a new status. This insurance they offer is totally a fraud. There is no one who will ever contact you no matter how many messages you leave either by phone or on the claims website. I will no longer ship anything with UPS ever again.

I frequently order food services (factor meals, every plate) and Honey Baked ham company for holidays. The order is shipped perfectly and makes it to my local UPS store the same day. It has arrived at the local ups around 5am yet they refuse to unload the truck until the following day. I live near the east coast, local UPS is in Jacksonville, NC. Again, I was supposed to receive a delivery that left a store 3 hours away yesterday morning, ups cannot tell me when it will be delivered but estimated tomorrow or the following day. I am now out $200 worth of factor meals AGAIN!!! I offered to come pick it up at the local department but was told they were not unloading that particular truck so this was not possible. This food literally was shipped from 3 hours away so how does that take ANY company 2-3 days to get it to me????

The company I ordered my cats' food from sent it via UPS. The driver claimed to have tried to deliver the package, but I wasn't home. That is a lie. I was home the entire time. No one rang the doorbell or knocked on the door. This is not the first time they claim I wasn't home to accept a package, even though I was. The whole point of having a package delivered is so that I don't have to make an extra trip. Now, because of their dishonesty and incompetence, I have to make an extra trip and pick up the package myself.

UPS UPS is terrible! A week after the package was shipped by 2 day air and umpteen efforts to track it, I got a new excuse and they are now blaming the sender or shipper who apparently put a hold on my delivery in their system! They are asking me to contact the shipper, without providing any proof. And the shipper is another ups store that they cannot identify... How absurd is that?

My customer received a damaged package. UPS rejected the claim based on the following reason: The item must be packaged in the 275# tested box, not the 200# corrugated box, which can handle up to 65lb items. Our package's net weight was 11lb, and gross was 14lb (proven by the UPS receipt when sending it to the customer; he also got the receipt with the exact details when he shipped it back). It doesn't matter, even if you have documented everything and followed the rules set by UPS. There is no way to appeal the claim since the UPS insurance department is as customer unfriendly as the rest of the customer service. Save your money. Please don't waste your money and time. The only way to get your money back from UPS is through a small claims court.

Was waiting all morning. Was sitting outside when I got an update saying they tried and I wasn't home. Even though I was sitting outside. Says they left a note... but nope. Called their customer service and they hung up on me twice. Third time since it's been less than a half hr since they "tried". I asked that they retry my delivery. I was told over an hr ago someone from dispatch would call me in an hr. Well it's been an hr and a half and still no call. I bet they'll say when if they do call that it's too late in the day and they'll retry on Monday cuz they already rescheduled my delivery in 2 days. I hate this company. Only time I use this service is when I order online and they choose it. If I could sue them for terrible service in every department I would. Only thing this company is good for is making copays in store.

Third strike and you're out! For the third time mangoes shipped to me by sister from Florida mysteriously disappeared, "mis-shipped" to some unknown location or ended up in a UPS drop-off spot days after my sister and I started a complaint at the point of origin. No 'missed you' notification was left on door nor bell rung. I am retired and at home every day yet when the package is tracked online it is declared delivered to "Other", "Non-existent address" or left completely blank.

They lost a duffle bag full of clothes that my daughter needed for summer camp. They offer little to zero help in finding or making a claim on the package. Their computer system constantly says there's an error and try again later. The store is too busy to help. A complete disaster - one of the worst customer experiences of my 67 years of life. They should be ashamed of their service. NEVER AGAIN UPS.

I called 800-742-5877 to make a complaint because we ordered a next day air delivery on Friday and we were told today that we were not getting until Monday. Arjay was sweet and understood my complaint because we were expecting a passport and we were leaving tomorrow out of the country. He saved us 1500.00 that we were going to lose if we didn’t get the package. We were able to go pick the package at the location after we made this complaint.

I would give UPS a zero if possible. It is virtually impossible to get past their stupid bot to speak with an actual person when you have a problem. The bot will NOT transfer you. You have to respond to several limited problem inquiries, it provides absolutely no useful information and then hangs up on you. To add insult to injury, it cheerfully tells you to come back again if you have other questions. I try to avoid any company that ships by UPS; asking before purchasing from them.

I bought suits and Clark's shoes in Kampala, Uganda and had a friend fly with them to Maryland. On May 8, I scheduled a pickup with UPS to pick the items and deliver them to me in Durham, North Carolina. I expected to use the items on my graduation on May 14. Delivery was expected to happen on May 10 but did not. I filed a claim on May 14. On May 30, I receive an email requesting me to upload the original receipt/invoice. On June 3, I upload the original receipt as requested. On June 8, I call UPS to find out what the status of my claim was and I am told it has been finalized and processed, and that I needed to send a letter confirming my address for the claim cheque. I upload the letter that same day and I'm told to give UPS 5 working days for the claim to be processed.

I have very negative experience with UPS, I am not sure if their drivers steal the things or not but whenever I order which is bit expensive, it never get delivered to my house and they lose the package every time. And then I need to do multiple follow up with UPS to get the investigation start and after the investigation result is always nothing. And then refund process. They need to understand that sometimes money doesn't matter much as we need those items on time and if we don't get items delivered on time then there is an impact and we lose. I will never suggest anyone use UPS to deliver any expensive items.

I always expect deliveries and have good experiences with USPS, Amazon & Fedex. Although I know that having a package container in our porch and a sign to “put package in the box”, deliverers are not obliged to do so, however all of the delivery companies I mentioned are conscientious and professional. They put them in my box.

They leave packages out by garbage and cannot drive up my drive to put on my porch and I’ve complained many times and you do nothing. Last package was in the middle of my driveway in a mud puddle in the pouring down rain. They couldn’t even bring it up to my carport or put it on the porch like I’ve asked them that are in the order descriptions to do. They have left it out by my garbage cans out by the road. One time it was a cabinet that was 120 pounds. Now, how did they expect me to get that up to the house? Worst company ever. I didn’t have to deal with UPS I wouldn’t.

Within approximately a week of my review, I was contacted by UPS customer relations. The representative gathered information and worked quickly to come to a resolution within an additional week. I only wish I had access to an appropriate representative before posting my review. (1 to 4 Star Rating)

Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!

Everything proceeded problematically from the initial signing. After signing up as a user, I booked a pickup and ship service. The driver did not show up. When the driver missed the deadline for the pickup, I phoned and was told that the driver would still come. The driver did not come, and I had to switch to FedEx to get things done. Tried to get my refund from UPS. The phone numbers direct and redirect, then you reach a person who redirects you to the same number with a bot that won't tell you anything without a tracking number or an account number. I had a pickup schedule number. I never made it to a tracking number because the package never shipped. Also, I do not have an account number, only a billing mode which they were very efficient in billing despite not having provided the service. Furthermore, they charged me more than quoted in the pickup schedule.

Don't use UPS to ship anything — if you care at all about the items you're shipping. They completely mutilated a package of mine carrying a number or items for my new apartment - it even had a huge hole ripped in it. They completely destroyed one larger item in there and dinged and dented multiple others. I sent photos of the destroyed box and damaged items to them and went through a ridiculously tedious and useless process to be told that since I didn't take photos of the inside of the box, while it was packed - "there was nothing they could do." I had to unpack everything to SEE the damage!!!! I spoke with multiple people, including management, and each time they said they would follow up after speaking to inspections and nothing. After weeks of this, nothing was ever done. They are a total joke and don't care at all about their customers.

My pharmacy paid for overnight air, guaranteed Saturday delivery for my time-sensitive medication. I called customer service around 7:30 PM Saturday and they said they will deliver before 11 PM Saturday evening. Medication still didn't arrive so I called first thing Sunday morning and customer service said they made an urgent note to deliver Sunday since the medication is time sensitive and Monday was a federal holiday. It didn't get delivered Sunday and when I called customer service later in the day, they informed me it was coming Tuesday and I should call the Health Department which was also closed for the holiday weekend. So now it's Tuesday and past the time of my injection so I had to use an alternative, not as effective, medication with awful side effects. UPS can go suck it.

Useless... Simply useless! Their concept of customer service is nothing but excuses! On day five (5 days past the quoted delivery date) still waiting to find my package! UPS WILL NEVER EVER GET MY BUSINESS AGAIN!!!

On 5/16/2023 around 4:30pm I went to pickup my husband’s package with order details and photo of his driver's license to UPS customer center at 10155 Monroe, Dallas, TX, 75229. They wanted to FaceTime my husband to ensure his photo matched. After that they made copies of my driver's license which I felt invaded my security and privacy and was NOT necessary. Next morning around 9am I received emails and text messages from my credit monitoring service that someone is trying to open two credit cards in my name. What a coincidence!! I am now dealing with identity theft and fraud issues which has been extremely draining, frustrating and exhausting experience for me and my family.

I was awarded a 65 inch TV from my employeer and when the package was delivered the TV screen was broke and the box was damaged. I filed a claim but UPS says they don't feel they are liable for the damages and denied the claim. First they said someone was gonna call to come inspect the TV but instead a driver just shows up to pick up the package not re boxed so he had to come back the next day and to my surprise this is the results Denied claim. UPS drivers fly up and down the road and slam on breaks causing damages but when you file claims that don't want to take responsibility. Very disrespectful and unprofessional company.

Google defaulted to an old address. To change the delivery, I need to talk to UPS. Literally 10 minutes into my phone call with Google, they shipped it and wouldn't acknowledge my tracking number as real. Now that the rest of the system says it's real, it still won't let me talk to an actual human unless I have a tracking number - which it now rejects?! Just let me talk to a human when I ask! Or I don't see how you're not complicit in a $600 loss.

They have repeatedly delivered to a retail location rather than delivering to my home. They have lost packages and on the occasions when I have paid to have a package delivery location changed, they accept the payment but do not change the delivery location. Customer service is horrible. They try to blame the customer for poor delivery service.

Once again, I have a delivery that per their tracking has been in town for multiple days now but suddenly "severe weather or natural disaster" is preventing them from delivering it on time. A timeline they set. The actual delivery updates also have changed to no longer show what it said about location days ago, meaning they were either falsifying the information to begin with or they're trying to cover their tracks because they've made a mistake. They're also impossible to contact for more inform. You end up in a phone tree that no matter what selection you pick results in you never speaking to a person and the call just getting dropped. I truly loathe when I'm required to work with them because a company I'm ordering from utilizes their lack of service.

Horrible experience! I shipped a 401 k rollover check through UPS. I realized they lost my check 10 days later. Tried following up for another couple of weeks. They told me the check was lost and I needed to file a claim. Meanwhile I had to cancel the check and ask my old 401 k provider to issue a new one. UPS made me run in circles between the store and their customer service to resolve the claim I filed. I visited the store at least 4 times. And called and emailed their customer service a couple of times each.

I have had lost packages with UPS and it has taken over 6 months and still have no resolution. I have called and called and called and still have nothing! They want their money to ship and they don't want to help in any way to get my lost money back to me. I have spent at least 50 hours on the phone with their useless customer service department and am very very frustrated.

This is not a one off. Several different times, I have had to put in claims, each time, they have NOT delivered the package, when the tracking info says "Your package has been delivered." A previous time, when they say the package was delivered and it wasn't, I installed camera all around our house. Now this time same thing, the tracking info says "Delivered" but it was not. Another claim was put in, this time I said I have proof from the video. This package says "Delivered" and says "Florence, NJ", but we don't even live near there. No response yet, it's been a week. This is definitely theft and had been going on for quite some time. With everything computerized, UPS knows who is the culprit, why not do anything, union? No more selecting UPS delivery for us, for anything we buy.

I'm awaiting a delivery of a new phone - scheduled to be delivered during my workday on a Friday - I work a block away, no big - website gives you the option to 'leave with a neighbor' within walking distance. I chose that option, think I'm all set and go on about my life. They attempt to deliver to my home, of course I'm not there - leave the 'We missed you' note. Talked to customer service because I asked to have it delivered elsewhere, apparently it take 1-2 days for any changes to process in their system (on a 2 day ship?!) - Well it was rescheduled to Monday, then to Saturday.

Drivers never wait for me to walk from my kitchen to the front door 5-10 seconds to sign for packages. When I call UPS, they don't care and charge a 5.99 fee to pick up the item at a UPS store. Never use them for any item you need to sign for. I spent over 3 hours on the phone with customer service because trying to change the delivery but kept getting an error on their website. The representatives were polite, but they had no policies to resolve my issue. They just told me I would have to wait until the error was fixed, and either wait until X business days for another delivery attempt.

I have twice shipped glassware through UPS, and both times items have been received broken. Even asked outlet store if item was packed well enough and they said yes. These items were not replaceable. FedeX or USPS here I come!

It seems every time I am expecting a package from UPS I always get a "Your delivery has been rescheduled." Email. FedEx has never been late when estimating, at least the day, of delivery. This being while UPS is consistently late on not just the hour range of the day to be delivered, but the day as a whole!

I strongly discourage anyone to use UPS. Specially for small items. I buy and resale from online auctions and sometimes have to deal with UPS. I try to avoid them at all cost. I just recently bought two Tyco slot cars online from New Jersey. The auction Had UPS pick up the item, package it and ship it. I ship out items all over the world and am very knowledgeable on shipping rates. UPS sent me a shipping invoice for these two slot cars for $54 for UPS Ground to CA. Of course it is a crazy outrageous rate. I called them complaining.. they tried to bullshit me with excuses like "we need to use large boxes" for liability reasons.

UPS has been the worse courier/parcel delivery experience ever. Both, delivery and customer service. Two months, it was sent twice, parcel never arrived and today I got a notification that the parcel was sent back to the sender. I email them, call them, the customer service didn't have an idea even I provided the tracking number. I talked to a supervisor and several agents and no one was able to track my parcel or give me answers. Unbelievable. Michelle supervisor, David was helpless and rude. Kenya didn't have answers as well. I won't make any business ever with UPS courier.

A package from Newegg Computers was to be delivered to my home office and the driver showed up with the package. I have him on my Ring doorbell video ringing my doorbell. Because I was not there and it required a signature because my g/f's name was on the shipper, and the address was correct, he decided to immediately (within an hour of ringing my doorbell) put the package on a truck back to the sender. I called UPS within an hour of his arrival and spoke with a SUPERVISOR who assured me the driver screwed the pooch and she was ordering the package back to my home address and the dispatcher would call me on Saturday to confirm, which he did call and we exchanged pleasantries and confirmed re-delivery to my home by this next Thursday.

My UPS package was delivered with black dust all over it, gravel road dirt and I don’t live on a gravel road and oil stains. I’m guessing the black dust is probably brake dust from vehicles and other trucks out on the road. Didn’t know that the package had black dust all over it until I dragged it in the house got the black dust all over me all over my hands, close floor and door. Called UPS. Talk to the supervisor. Nothing they can do. They won’t come back and pick up the empty box but they’ll pick up the box with whatever you have inside of it to have it delivered back. It’s like thank you like I want you to send it back just for you to deliver it to me again really!! I think companies should use the United States post office. At least you’ll get clean packages.

Told the gentleman I had an Amazon return. He said O.K. and went to the back room. Sounded like he was looking for a box (which was not necessary). Other young lady waited on two customers while I waited. He came out behind me on phone and we heard him tell the person on the phone that he was in Starbucks. Young girl and I both looked at each other and said What??? Then he walked right out the door and left me standing at the counter. The young girl was so apologetic and waited on me immediately and it took only seconds to take care of me. She then told me that he was the BOSS. I couldn't believe it. I will not go back to that location. Store #7236, 849 Cypress Parkway, Kissimmee, FL.

15 years ago UPS was great. They have disappointed me so many times since then I try to never be sent anything through their service. Next day air being lost. The driver delivered on a Monday but can’t find the address on a Friday are my biggest issues. I have been told multiple times a delivery attempt was made but they never leave a delivery notice and I have cameras on my driveway that send alerts anytime a car passes so I am certain their drivers are very incompetent or lying.

Thankfully it's not often I have to deal with UPS but when I do they are almost always late in the evening or don't show up at all AND there is NO WAY to talk to a live person. This company years ago was decent. Now it's deplorable and I hope NO company uses these bums for anything so we all can stop wasting our time waiting and wondering.

We (shipper), have been a client of UPS for 11 years. We pay high-value fees 80% of the time to ship one-of-a-kind hand made items. 100% of the time we require a signature for delivery. UPS garners signatures less than 20% of the time and loses packages 15% of the time. Here is our most recent story of general UPS insanity: Beginning on 2/20/23, we contacted UPS about a package that had not been delivered to our client. UPS location slick number 0270, Dartmouth, Massachusetts was charged with delivery and failed. There has been no driver follow-up sheet issued. There was follow-up with driver verbally. Client's number was provided to UPS in writing.

Do not use UPS International. I dropped off a package at a UPS Store and followed all of their instructions. I am not an experienced international shipper. After completing all required forms I was charge $190.00 to ship to Tel Aviv. Fair price all things considered. Sent on a Friday, was supposed to be delivered on Monday. I was delivering an emergency package to a family member who was in Tel Aviv from the US for one week only.

I have not had any issues with UPS. I see many shared low reviews; maybe it's an area/driver thing. For me the man who delivers in my area is always prompt, friendly, respectful, and my dog loves him; when UPS stops by, that's the highlight of my puppy's day. This driver ought to get a raise. Even during covid my packages were still either on time or early. Additionally when I go to my local UPS branch, the service there is also exceptionally great and very clean.

UPS had the exact same tracking number on two different packages coming from two regions of the country (Pennsylvania and California-talk about a lack of critical thinking). I received one package and not the other. I filed a complaint form online two weeks ago and have not heard back from UPS at all. I tried to call on the phone but I could not speak directly with a HUMAN! Thankfully the company I ordered from replaced the lost package. UPS is not to be trusted with our products being delivered or to get a reply from a human ever!

Been waiting over a month for my parcel. They refuse to give me a location to even come pick up my parcel. Getting zero help from anyone. The worst shipping company anyone can possibly use. Would not recommend this company to anyone.

My laptop that was being sent off to be serviced was lost by UPS and successfully passed the claims process last year. I insured my laptop when purchasing the label. They said the claims check was sent in December but I never got it. Customer Service for the claims department hangs up on me at some point every time and are not English speakers making it hard to understand what's happening. I ask for verification e-mails and never get one. I have asked for the option to have the payment sent to my card for a faster resolution.

I was receiving a delivery and was not going to be home to sign for it. I went onto their site and PAID to have it held at a "nearby facility". The hold wasn't processed until after 9pm by which time I had already made plans to have someone at the house receive it (because the hold wasn't confirmed). The hold agreement said it would be able to be picked up on Monday, I discovered the facility they have it at is closed Saturday, Sunday, and Mondays. Also, there was no way to modify or revert to delivery despite them presenting false information prior to my agreement to the hold. After many many attempts to speak to a human, I finally got in touch with a rep, who informed me she could not make changes to deliveries, or take customer complaints. The website offers subscriptions over and over, but no actual way to resolve anything.

Why not change your shipping times if you can't make 3 or 4 days. If it will be 5 to 7, step up and say so. Seems the more reliable shipper these days is USPS. That is just a gut punch.

UPS delivered an 1150 dollar package to my dog pen instead of where it would not be eaten. I got home to find my package with a 2 foot hole in the side and parts to my order chewed up and in the grass. No help from UPS.

UPS has become so unreliable it is beginning to hurt our business. Eight critical shipments were sorted incorrectly and have still not arrived to their destination. Several were express deliveries. They never refund, say they are sorry, or offer compensation for their poor service. My hope is that the hundreds of thousands of other people/businesses who have the same issues retain a great law firm and sue them into oblivion.

My package should’ve arrived here three days ago, and it says that it was delivered to the front desk of the hotel that I am staying in. The package never arrived. I checked back on the tracking number, and now it somehow says that it has been reassigned to a different delivery agent to be delivered to me, I make a phone call to UPS and they proceed to tell me no, sir your package has been delivered so I responded with. No sir. The package is not here and somehow is now been reassigned to a different agent.

Shipped an envelope Next Day Air (Early) on March 2nd - It's been around the country multiple times, has been within 20 miles of its destination twice. UPS has said it was delayed for weather, mechanical issues, missorting, lost...The excuses change by the hour. Can't make a claim because they state it's out for delivery. It's been out for delivery for days...What's the point of having a File a Claim function if you can't actually use it? Weather has been fine - so that's a ** excuse. Sorting Issue - Maybe but why keep saying it's going to be delivered the next day, multiple days in a row? If it was lost, per their customer service dept, why can't I make a claim? (Doesn't say lost on the tracking info.)

Shipped monitor from OK to NY Jan 23rd. Monitor ended up in CA then returned to me 3 weeks later destroyed. Was charged 146.68 twice then out 750 for my destroyed monitor. Package was in manufacturers.

I ordered 2 items recently and I have not gotten either. They say they attempted to deliver them but no one was home. I can see every delivery of all my packages and not once did they bring it to my home. I am disabled and can't get to their stores. If could, I wouldn't have ordered the item. I would have gone to Walmart. Lousy, lazy service.

There are no words for what a horrific failure of a company UPS is. In my ten years at this location, they've seldom done their job correctly. "Attempted delivery" - no, there wasn't. "Business closed or nobody home" - the business is open 24/7 and somebody is always here. One trainwreck after another. Today is day 3 of "out for delivery" yet nobody came. I managed to speak with someone local yesterday and he assured me there would be no issue with delivering it today. Liar...and now the 1-800 number is refusing to have the local folks call me, unlike yesterday. I consider this to be theft.

I wish I could say this was a first-time event, but alas it is not, and because UPS has done this before I won't order from a company or person who uses them ever again. The issue is, I order a product online and put my home as the address to deliver to, and instead of delivering it to my requested address, they drop it off at one of their hubs instead and send me an address where I can go fetch it. The companies I order from never make you aware that this could happen, but when they check with UPS, their response is, it is up to the driver to make the decision of whether he can deliver - for instance, no access to a gated community, a vicious dog, roads blocked, etc. Laziness is not on the list but here we are.

I used to work as a Package Handler and as a Delivery Driver for UPS back in 2020. I had ordered an iPhone 14 ProMax damn near $1399 plus 90 dollars of tax along with the shipping fee. UPS created the label at 4am on 02/27/2023. When it gets to Minneapolis, MN on 03/01/2023 it says that it's out for delivery and says that it was delivered at 9:16 a.m. I get home and see no package. It required my signature and says that it was signed by someone named "Serge" along the update stating it was delivered to Arden Hills. I don't know anyone by that name nor do I live anywhere near Arden Hills.

I created my label around 6 am 3/1/2023 for a package with high value (roughly $20k) for which the customer in the UK was paying roughly $560 for shipping to be received by 3/3/2023. I requested a pickup online and it said it would be picked up by noon latest. About an hour later I called in to check up on the pickup (because I seem to never have anything but bad experiences with UPS!). I was told that pickup would occur by 5 pm. I said that was not what I was told on the online form...the online form said by noon. I requested that it be modified to noon. I was assured by the person on the phone that it had been modified to noon. So, noon comes by and my package is still sitting outside of my house!!! THIS IS A PACKAGE VALUED AT ALMOST $20K WITH WHICH MY CUSTOMER IS PAYING UPS ALMOST $600 FOR DELIVERY!!!!

Absolutely unprofessional standards. This is now the 3rd time I have received a package of shoes that has the cardboard box ripped open and not resealed. The shoe box was also clearly opened to check if it was good enough for someone to steal and have me file a claim. I am not the only one who has experienced this problem either. Just search "UPS opening shoeboxes" and you will find countless videos of this continuously happening and customers receiving opened or even EMPTY packages supposed to be containing shoes. These people should all be fired, but unfortunately this will continue happening as UPS refuses to act.

I send a Rolex Watch overnight insured for a small amount 3K as their insurance is costly. The package arrived at the watchsmith empty. Clearly cut open and a new shipping label over the cut area. There was no need to relabel the box as it had a huge vinyl label on a 6x6x6“ box. The receiver filed a claim as he had sent us the label. UPS then offered 1200 to pay for the loss of the Rolex watch! It had 1 hr. Prior to shipping had a 575.00 dial installed for 150.00 labor. 725.00 in upgrade. They have thus far refused to pay the 3K it was insured for even though the watch is worth 5k. Don’t buy their crap insurance or believe their trash talk your covered. It all a big lie. I now have to file a tort claim to get 60% of my watch value back. Never to use them again ever!

I am currently in the process of selling my condo, which there are times I need to step out when I have a showing and I can't be there. UPS tried to deliver to my house at a time where I was having a showing and was not there, so I updated my delivery instructions to just leave it at my door next time because I can't predict when I will be home. Even after specifically instructing them to leave it at my door and it's okay to do so, they won't do it. Even after speaking with a UPS representative on the phone about it, in which they did not tell me they wouldn't be able to do that. Some people are at work during delivery hours or have other things going on, so how is anyone supposed to get their package if you won't follow their specific instructions? Ridiculous.

The UPS driver attempted delivery of a wine shipment that required an adult signature. We left a note at the door to have next door neighbor sign for the package. The driver left a note he could not do that. I rescheduled shipment for today, Saturday, 25 February. I waited the entire day and after 7:00 pm, received a message that there was an attempted delivery; false! No one came, no note was left and I have a security system to prove it! It’s a shame that not only are they incapable of timely delivery but are also dishonest.

My package was scheduled for delivery on 2/24/23. The UPS delivery man did not ring the bell instead put "Sorry we missed you” sticker on door. I have called customer service and they lied about the time and about the attempt by the driver. This is day 2. I am furious that they’re doing the same thing again and lying. I still have no package on 2/25/23, and several calls later the lie continues and the time for delivery has changed. I hate UPS lying service.

UPS is the worst at delivering packages too the correct address. I will never do any business with them again. When contacting UPS, you are never allowed to speak to a real person. This has happened at three times in the last year. Address on packages clearly shows deliver to Side door. I live on the busiest street, where thieves watch deliveries of packages. It is sad these people are being paid to deliver packages.

On 11/19/22, I went to the UPS Store #5572 in Hawthorne. I asked the clerk if an envelope I was mailing within the same state would be delivered the next day. Clerk assured it would and I paid extra for next day delivery. The envelope was delivered on 11/22/22. I called the UPS store, clerk said you are entitled to a refund, and I needed to speak to the manager. Manager was suppose to put in a claim and a refund check would be sent back to the store. Two weeks later, I called and spoke to the manager again. Check wasn't at the store and he asked if I wanted it sent to my home address instead (they have all my info in their database).

Awful service, even paying to modify schedules and hold locations makes no difference. If you have the option select another shipping service. Shipping time was inaccurate, was unsuccessful to reschedule or choose a hold location, but surely they charged me for that.

Shipped Television on eBay through UPS and frame broked right and left corners. I put a Fragile sticker but I guess they didn't care and throw the package. I tried to do claim through ups online but website is very difficult to register or log in. Using USPS or FEDEX will be much better option.

Twice now UPS has failed to deliver packages, citing "delivery location vacant" and claiming the driver either could not find my address or received no response when delivery was attempted. Curiously enough, I've been home nonstop for a week, throughout the supposed delivery days, and never did a delivery driver come to my door and attempt delivery. When I called the UPS Customer Service line to solve the issue, their only solutions were a) I pick up the package myself (in which case, why am I paying them to ship and deliver a package?), or b) the driver attempts delivery again. I opted for picking it up myself because, and I quote, "I do not trust your company to deliver this package." Maybe if UPS treated their drivers better, they wouldn't be rushing around failing deliveries.

The driver did not even attempt to deliver to my address and just dumped off my package to a CVS. I called the company twice and they said they would deliver it to my home. Needless to say, it never happened.

I will never use UPS again!!! No one bothers to knock or ring doorbell, notice left!!! No attempt to redeliver my package!!! No customer service! No support to help when your package is not delivered and brought to some random 3rd party location for pickup!!! Just had open heart surgery and cannot pick up my package!!!

UPS was my "go to" delivery company. Not anymore. Service is slow now. Packages are "undeliverable" and now late by two days with no notifications about the delay. Customer service is an AI chat bot. What happened?

UPS is not good. On my first call, I was given incorrect information because his info that didn't match the agents on my other calls to UPS. Things continue to go downhill fast from there. So the first guy told me to go online to track this delivery and also to sign the release of signature. He failed to tell me the number on the notice is not the tracking number (and tracking is what I need). I had to keep working to figure this out because I can not be home to receive this. I will be working. I had to call again and get the number I needed.

I recently ordered from a retail store that uses UPS to ship their packages. On the scheduled delivery date I received two messages from UPS. The first message said that my address was incorrect. I verified with the store and the address on the shipping label was correct. The second message from UPS said that they could not deliver the package because the apartment number was missing. This is a single-family home, on a street with only single-family homes, and the house number is posted in big numbers on the front door, so there is clearly no apartment number needed for delivery.

This company used to be very dependable, but not anymore. It doesn't matter where an order is coming from, they pretty much will change your delivery date without giving a reason why. Calling a rep is a waste of time, because all they do is repeat what I see on my end. One day shipping/delivery turns into four to five day shipping/delivery. They have left several of my packages at my neighbor's houses. Even though now, my address number is in bold print at my driveway. During shipping, several of my past orders weren't logging in at a drop off point, so no updated info was available. Just careless and unprofessional.

UPS store location 5007 does not provide a coherent invoice for mailbox service renewal. They would not give a bill identifying a customer (name), type of service (mailbox), mailbox number, due date, and a term service fee ($) correspondent to the customer's box size. Instead, employees are instructed to point at the general promotional materials' pricing of mailbox service.

I sent a package that was expensive and purchased the insurance a year ago. They lost it and I have been battling with them for a year for a refund. They first approved it then came back said it was too late. They messed around and let it be late. I filed everything in a timely manner. They just use you to get the insurance and not pay you back.

I ordered a product. The company only ships UPS. They have a Customer Service Department out here in Flagstaff. The products come into it. I could not get in touch with anyone so went out there. I got hollered at by an employee because I came out to pick up a package. They did not have my name on it from the tracking information I received. The package I received did. UPS is very confusing - their process and delivery and no one to answer questions to pick up packages, only to have UPS pick up packages. They have done this to me quite often.

I sent a Christmas gift box to family in Spain. After it got there, I learned that UPS website did not identify or create all the required paperwork. Package was held in Customs for 5 weeks. UPS office in Spain asked for documents not even needed according to UPS own guidance. And they asked for this after Customs had already released the package back to UPS for return to me. So it was never delivered; UPS staff had no idea what was needed by Customs; UPS in Spain did not act timely to provide documents to Customs; and UPS seemed unaware of how to deal with a consumer shipment. And so now I have the package returned to me. Totally horrible, incompetent, experience.

No matter where a package is going to or coming from it is never delivered when it should be. It doesn't matter if you drop it off early in the morning or late in the afternoon. The package is always 1 - 2 days later than promised and they take no responsibility. They are becoming like USPS. You pay more and don't get what you pay for.

I ordered a lot of nail products from Ukraine, to have something to work with. So this parcel was going to Canada by Meest corporation. But they can bring it only to Toronto and from there they just send this package by UPS. My package was sended on January 11. Estimated delivery date was January 17 (It looks like they go by bicycle). But ok, doesn't matter, of course my package wasn't delivered. By the way, I called them on January 16 just to check where it should be delivered, 'cause on their website wasn't any information, only "Calgary AB". They check an address and told me "no worries, it gonna be delivered in time". So I called them on January 17th at 6p.m. (they work to 7) and asked about my package, because I was fully booked for next day. They told me "your package is out for delivery today, so you should receive today or tomorrow".

I ordered a pc. of equipment and paid an extra $50 for 2nd day air to get it here fast. They claim it did not get to them in time. They picked it up at the place at 2 in the afternoon, so if it did not get to them it is their fault. Now My pkg got stuck in the regular mule train slow delivery system. It will now be here 5 days after the paid for delivery date. They refuse to refund my money. They got my money so they don't care if I get my item, late or ever. This is the fourth time in a row that I have gotten the "your pkg has been delayed" notice. I will never personally use ups for shipping and in the future will request shippers use anything else but UPS. I am extremely tired of the big brown aggravation machine.

They take zero responsibility. Packages often get delivered to the wrong door at apartments so in attempt to PREVENT THIS - when notified UPS was approaching, I went outside to make sure they came to the correct door ($200 Nike's). I never saw the UPS truck yet received a “delivered” update AS I STOOD OUTSIDE WAITING! I immediately contacted UPS and long story short - I had to take it up with NIKE.

When it comes to delivering packages, UPS is the totally incompetent regardless if you leave delivery instructions to call you when they are outside an apartment and can not access the building. Every other delivery service is able to deliver packages except UPS. Use any other carrier before you use UPS.

I sent a package with plenty of time to reach my children before Christmas comes days later I get a notification the package was delivered by UPS. Christmas arrives I find out the package was never delivered it was just, marked delivered by the driver Kids never got their gifts so I go to the location and open a case I am waiting patiently I call into the store to check the status on the 13 of January to find out UPS closed the case without telling the store or myself why. I reopen the case the same day.

UPS knows that when rain or snow is in the forecast, they bag your package. Amazon has yet to figure how train their drivers on common courtesies like this hence the many packages I have come home to that are wet. Unfortunately, unless the items inside are damaged by the rain and needs returned, there is no real way to bring this to their attention. UPS drivers smile and speak nicely. Amazon drivers seem to lack confidence in interacting with the customer or maybe are not trained to care about how their company is perceived.

I made a small order from Amazon. UPS gave me a delivery date. When that date arrived they said they DELIVERED my package, however, they didn't. Several emails and calls accomplished nothing. I didn't have my order and yet they insisted that I did. I called Amazon and canceled my order. What happened? All their customer service is automated. And the automation is poor.

I paid $30 for overnight shipping for my package to be delivered today, 1/20/2023. UPS FAILED TO DELIVER IT even though it was sitting at the local delivery facility at 8:57 a.m. It's scheduled for delivery on Monday, 1/23 - THREE DAYS LATE!!! I REPEATEDLY tried calling UPS customer service and even their corporate headquarters in GA, and all I got was a recording saying my package was delayed, then it would disconnect me. THERE'S NO WAY THAT I COULD FIND OF SPEAKING TO AN ACTUAL PERSON AT UPS! There also isn't any way of emailing them either! What kind of company makes it impossible to contact their customer service department to speak with a person? I've NEVER not been able to at least speak with a company's customer service department before now. Saying UPS is disrespectful, uncaring, and unprofessional toward its customers doesn't even being to cover their incompetence and ineptness.

6th time in 3 weeks that I have used the Fort Payne, AL location. They were great both times. They are professional, knowledgeable and expedient. Also friendly! I highly recommend them to anyone needing to ship packages.

If I could give no stars, I would! Apparently Mail Innovations is where go packages go to die. Two of my online orders went through Mail Innovations. They are now sitting in Mail Innovations buildings in Rossford, OH and Springfield, MA - "Shipment Received, Package Acceptance Pending" Every day, I get the message that the package will be delivered by the end of the day. I've been getting this message for a month now. What makes matters worse, is that it is impossible to speak to a person. Online chats just go in circles - starting and ending with Tracking.

UPS unilaterally created a five hour delivery window for a parcel, clearly implying that I must be present tomorrow for those five hours for a delivery to take place. But wait. I can "change delivery" online or by telephone. Nope. Not a chance. The UPS automated systems:

I wish there was more transparency on which company is delivering our packages. If I know it's coming from DHL or UPS I'd just order from another source (whenever possible). The biggest lose was a few years a they lost a custom-made costume mask I ordered from Canada and they refused to acknowledge the driver delivered to the wrong address if it was delivered at all. It's happened again a couple times since them so now, for items not easy refunded (like Amazon purchases), I usually have sent to my work so I have cameras and mailroom workers to back the missing shipment claim. Another issue is the passing off of deliveries. UPS marks packages as delivered when all they did was pass it off to the USPS or other carriers which puts them in limbo with no expected delivery date.

I have shipped through this UPS Store MANY times over the years and previously they did an exceptional job. However on 12/29 at 8:20am I shipped a package two-day and it arrived 1/3 at 2:17pm. My calculations say that's four and a half days. I shipped my package with Alan who was very attentive to the shipping process. He however did not inform me there would be no deliveries on both Sunday (1/1) and Monday (1/2). With all the holiday and weather concerns I am completely understanding for the shipment being delayed but I was not explained there would be a two and a half day delay with deliveries. I feel as though I could have used standard Ground shipping (saved quite a bit of money) and my package would have gotten there in the same time...or thereabouts.

An item I ordered on 12/7 should have been delivered to me by 12/21 but it never came and I still don't have it. The site would show an updated delivery date but the package would never come and the delivery date would change to the next day. Finally they just stopped putting a delivery date and the site said it will be updated when a new date is available.

Driver did not leave an info notice on door when trying to deliver package that needed signature (I was not home), yet UPS website does not allow you to change delivery time or location for future delivery (unless you pay minimum of $10) online. Finally got a hold of customer service agent (India?) who could've cared less about a customer not being able to access information about a package in their own account. Agent suggested instead that I have it sent to a pickup location, and pay $7 to do so, instead of assisting me with changing the delivery date. And then said have a nice day and hung up. Unfreakinbelievable how this company, which used to be the pinnacle of success, has fallen so low. Doesn't even try any more.

UPS refuses to follow up and deliver package to FORMAL Address, stating that I, "receiver" refused delivery, agreed to "pick up" package at Glenwood Springs CO hub instead, and nearly 3 weeks later, they still refuse to contact me to forward delivery. I filed a BBB Complaint, spoken with numerous ineffective representatives promising contact from facility to resolve issue. NO contact, no acknowledgment, nor any resolution.... Disgusted!!!

We have sent a large securely (approximately 4' x 3') packed item to our customer in San Francisco through UPS. UPS has lost the package and they have been unable to locate the package. The value of the item is $1350 but UPS is only reimbursing us $114. It is UNACCEPTABLE! They lost the item and we are suppose to absorb the loss?

For the 2nd time in 3 months, UPS has delivered my package to the wrong town (South Portland) which has a different zip code than where I live (Portland). Additionally, my street does not even exist in South Portland. So how the hell can they claim the package was delivered. There is no one at UPS to call. There is no help online or on the phone. The automated responses all say "I can't direct you to an agent" regardless of how much info you give them.

First of all, the driver didn't even go to my apartment to deliver the package. He said he attempted to deliver at 2:38 when I have video proof that he didn't go. Then I call CS and she tried to charge me money so it could be delivered today. After I told her that it wasn't my fault, she said that it was going to be free of charge and that she was going to put it again in route. If the driver didn't have time, it was going to be sent to the UPS pick-up area. The driver didn't even attempted to deliver and sent the package to the distribution center. I called again CS and the guy said I didn't tell them I needed the package for today. So it was my fault. I thought it didn't matter if I said it or not, their job is to deliver the package the day that they say it's going to be delivered. Lazy driver and awful service.

In Seattle, anyway, the package might take two to four days to get to Seattle, which is fine and is as-advertised, but then it takes an additional two to three days to travel around the Seattle area to get to your house. Now explain that disorganization. Lands in Redmond, goes to Tukwila, then transferred to the USPS. I mean, gee whiz.

Claiming weather is causing the delay, my package that was supposed to be delivered overnight still has not been delivered 5 days later...interestingly, the delivery zip code is not effected by the weather (per the UPS website). Contacting customer service was a TOTAL waste of time. Wait time was over an hour and was directed to a call center in India (True to form, the agent was difficult to understand, couldn't answer my question and refused to transfer me to US agent). Very frustrated, I am waiting for some critical documents.

Ordered my wife a gift for Christmas. The shipper sent the packages via UPS. Here is the main issue. It was placed on the delivery truck three times. Full disclosure we had a snowstorm. I'll give them that, the first day was mild could have delivered, but the next two days probably couldn't due to the road conditions. The roads were opened up by Christmas Eve morning and prior to ups even getting going. Christmas eve they did not attempt to even deliver. So my wife was left without her main xmas gift. To top it off we still don't have an updated date of delivery. Their website tracking skews the tracking status to not show previous "out for delivery" dates. However, the shipper does show that info, this is done by ups to not show the consumers what happened. It is done to mislead us. Thanks for not even trying to get Xmas gifts on time.

No accountability; no ability to talk to customer service to assist when next day air package with keys not delivered for 4 days! 12/19/22: Our daughter and I travel to Stowe VT for a vacation and stayed at the Stowe Mountain Resort. I flew and she drove from Washington DC. The last day there 12/22/22 - she couldn’t find her car fob to drive home. She slept on the floor of her brother’s AirBnB in Duxbury VT as Stowe Resort was sold out. 12/23/22: Her friend sent keys UPS next day air at 9:25am from DC UPS store at cost of $129.00. Guaranteed delivery to the Airbnb in Duxbury VT by 3pm on 12/24/22.

UPS has a misleading app, the call center agents are not knowledgeable about our geography and they offer to check on the package and call back, yet never do. I have a screenshot of the app that says, “Delivery Rescheduled for Saturday” only it never came. Again.

On 12/17 I found a note of my door for missed delivery, of which I knew nothing prior. It also was stated that the signature was required, which I also didn't know anything about. And apparently in UPS's view, people don't work; they just sit glued to the door waiting for somebody from UPS to knock on the door one day. After a long conversation that same day with the call center rep. The delivery was rescheduled for 12/24. On 12/19 I upon coming home from work I found another notice of missed delivery with the threat to ship my package back to sender, if the third delivery is not accepted. UPS makes their own schedules as convenient for them and expect you to sit and wait all day for them to show up as it works for them. I call again to question why there was a delivery on the 19th, when 3 days prior it was scheduled for 24th. I was assured by the customer service rep. that the rescheduled date was indeed 24th.

They had over a week to deliver my husband's only Christmas present. Promised two different deliver dates prior to Christmas, did NOT deliver. They had over a week to deliver my husband's only Christmas present. Promised two different deliver dates prior to Christmas, did NOT deliver.

My lost package was found and delivered to my home today. UPS did not drop the ball, but have been working on the lost and found. They should be given credit, but I do hope UPS could use this endeavor to improve customer communication.

Package was slated for delivery on 12/22/22 before 9 pm. It was a very special gift for my autistic son. I sat eagerly waiting with front door open and watching for the "big brown" truck. Email alert on my phone at 7:03 pm. Package delivered and received by "Brain". No one here by that name, and no Package at my door. Immediately I called customer service and tried to talk to someone who barely spoke English. The driver didn't even have time to make it out of my subdivision yet. I was told that I would need to file a claim and wait 15 days before any results could be checked on.

Hello I want to first say I have never had a issue until now with UPS and to the drivers and people moving packages this isn't towards you. I bought a package on December 7 trying to be proactive with Christmas shopping. Was suppose to be delivered by 12/13. Well Murphy strikes again and now UPS and USPS have dropped my packages in a black hole on the 12th of December. When it was suppose to be delivered Sites have said delivery will be by 9pm every single day since just changing the days. I am at my wit's end with UPS having no clue nor need to inform of me of issues. Just blame it on USPS and vise versa. Now the 22nd and package set to deliver today like the past 10 days at 9 pm ... Guarantee it won't. If it does I'll remove this review at 9pm and make a perfect 5 star post...

Paid for one day shipping and promised it would be delivered. More than 30 hours after due time it was delivered and I was promised a refund. Now deny refund due to act of GOD but now planes were delayed and it barely snowed so now they just ignore customers and can’t speak to a person who can speak English or can transfer to the correct people. This company sucks.

UPS was supposed to deliver a package to my apartment. Instead of bringing it to the door, they marked it as being delivered to a "locker," despite the fact there no locker to accept delivery of my packages. They clearly misrepresent the status of the delivery on the "delivery confirmation," probably so they can avoid responsibility for dealing with the terrible service. To add to the issues, you cannot speak with a customer service representative, and the automated system will literally hang up on you if you continue to request to speak with someone. So then you have to go online to submit a claim but their claim system doesn't even allow you to make a claim for all of the lost items. My package had six items in it, but I could only make a claim for three. I tried to resubmit a second claim with the additional items, but it said a claim was already pending. What a terrible way to do business.

I was away from home working and decided to send a few things back home. One of my packages is being shown as last being scanned at a UPS location; however, they are not sending me my package or giving me any more detail about it other than they see it being scanned last in a Jacksonville, FL UPS facility. My box contained a lot of gifts purchased for family and friends and a few personal items. I just want my package. I will never use UPS again, because not only was my box never delivered, they also damaged a piece of luggage that I paid them to ship back home.

Multiple times I've had UPS driver claim he attempted to deliver my package but they missed me. That's **. I was always home. I have a small apartment so no way did I not hear a knock. You hear everything in my apartment. I've complained to customer service and they pretty much didn't care and blocked me from sending more emails because I told them they have drivers that lie and too lazy to actually walk to your apartment. They even tried to say once that it was a signature required package and it was not. Then they said it was for security of package to not leave at my door. I live inside a locked building that they have the code for to get in. Never once has there been a problem with packages here. It always seems to happen to my packages that are scheduled on a Friday. Hmmm I can't even tell them to deliver it to a closer location either without paying to be able to.

Order a couple products on a Thursday that I needed no later than Monday. So I chose 2nd Day Air option. One of my items came on Saturday and the other was lost for a day and arrived on Tuesday. UPS no.

A UPS driver showed up at my door with a package and I refused delivery because the person to whom it is addressed does not live at my address. The driver left the package on my porch anyway and it appears to contain sensitive and personal financial information of the addressee (based on the sender information and the type of package). I then tried to call UPS to complain and have them come pick up this package that I specifically told them not to leave, but it was impossible to reach a person through the automated service. So now I have someone's private financial information thanks to UPS. Please don't use this service if you don't want your information negligently left in the hand of strangers.

We ship packages weekly business to business through our broker who uses UPS. In the last 10 months, UPS has lost 9 of our packages. The toll free number is a joke. They file a trace and never get back to you. When you call to follow up, they tell you to file a claim. Our packages are not replaceable and this is not a solution. I've spent hours looking up UPS warehouse numbers due to the fact that customer service won't provide them. On several occasions, I was able to obtain the phone numbers and call the warehouses direct and have an employee physically look for my package.

They tried to delivery to our office on Saturday. We've been here many years and never open on Saturday. Constantly changing delivery guys leads to disaster. They sent the package to an access center instead of redelivering on Monday. the Access center told me they didn't have the package. UPS said they would deliver tomorrow, and tomorrow and tomorrow. I wish I could actually get my package.

Soo, I used UPS thinking they would offer a premium service, based on the +$50 I paid compared to other shipping companies. And turns out I just threw $50 in the garbage. There's no customer service, you'll be talking to a stupid auto-reply that will NEVER connect you to a real agent. She'll tell you "sorry, I didn't catch that" when you ask for a representative. I wasn't home when they tried the delivery, because they don't give you a time frame. All they say is this day by 9:00pm. Obviously I'm not going to wait at home all day long?? And when I ask to pick up instead of delivery, they asked for $12!! Like I didn't pay enough money for your bad service already???. I am never ever using UPS again, I don't even know how they are still in the business.

A warning about using UPS, the worst shipping company on earth that is losing ground everyday. My package was supposed to be delivered on 11/29/22. The driver lied and said that I was not home which is not true. Well the driver chose to leave my package at a UPS pickup point instead of attempting delivery the next day without my consent. On 11/30/22 I went to the designated UPS pickup point and to my surprise the package was not there. I called the customer service who gave me no concrete answer and promised to call me back. Later I got a call from a rude UPS dispatcher called me from (**) saying that the package is on its way to the pickup point and I just have to wait. On 12/122, I went to pickup my package again but it was not there again. After spending 45min on the phone, I was told to file a claim and wait!!!!

During peak delivery seasons, they continue to not deliver on time and will make up excuses such as “Sorry we missed you” when someone was home all the while. Appears that they’ve gotten so big customer satisfaction is not a priority.

Their tracking is bad. You cannot see each place your item is scanned. Trying to log in is a nightmare. It never accepts my password. Each time I have to get a new one. Then when I do get in , it still does not show where my item has been scanned along the way. Waste of time and effort. I have a package that was to be delivered a month ago still shows running late. Do you think anyone would have let me know what happened with it. Never heard anything from them. Drivers are to deliver to my front porch. I leave my gate open so they can do that.

My package was stolen not from my residence but from the UPS hub in Commerce City Colorado. Make It make sense that my package has been back and forth to Texas four times in one week. Then to make it worse no one will help. Everyone you talk to act as though you are just overreacting. Every time a delivery is scheduled, on that day the package has been mysteriously resorted and rerouted to another state. After numerous attempts to talk to a person about this you are told nothing. Customer service is zero. Needless to say I still haven't received my package.

After receiving an original delivery date and time 11/26 between 2p-6p they attempted to deliver at 11:43a which would have been fine had I been home! So naturally they scheduled a 2nd attempt for 11/28 before 9pm. I received an automated text stating on 11/27 that my package had been rescheduled for 11/29 between 2p-6p. I reached out to customer service only to be mocked and laughed at. I then asked to speak with a supervisor only to be put on hold and then hung up on! This is NOT customer service!! Verizon may be receiving discounts but, they are also receiving unhappy customers who are more than happy to transfer service due to poor treatment!!

Oh I have had nothing but problems getting my packages delivered. They claim to have attempted a delivery but never leave a “sorry we missed you “ note. This unfortunately has been going on for that past year.

This morning the driver attempted to deliver my package that requires signature for delivery but he did not even knock my door, he just left a note. Only 16 minutes later after his attempt, I called UPS customer service and they said my package will be delivered in 2 hours. Every two hours or less, I called UPS customer service (I called 9 times in total). Every time they said it will be delivered in two hours or less. However, on my 9th call the customer service said the branch was closed and it will be delivered on Monday. The package was urgent. You screwed everything up.

UPS has been refusing to refund a costly two day shipment. They sell their expensive service and when they cannot deliver. They have set ups so you’re not able to ever get back your refunds. Scamming customers in real time. I hope this resolves and government fines them.

I am a combat veteran and just had my medication changed. My doctor thought it was important enough to have my meds overnighted to me. So it was sent on 11/18/22 and haven't received it yet on 11/21/22. Hopefully by tomorrow. I would guess UPS would blame it on the holiday season. THEN DON'T OFFER A SERVICE YOU CAN'T PROVIDE OR REFUND THE MONEY!!! I hate UPS and their lying ways. They're about nothing but their own pocketbooks. Pissed off US military combat veteran.

Said my address was wrong; tldr it wasn’t and they cannot use their own software so get wrecked, pay is more to get your delivery. I went to their system to correct the “address issue,” it showed my address correctly. I didn’t save anything, got out and tried again, and guess what? Still correct, so I call them confused as to what the issue was. They lie to me and tell me the shipper didn’t print the address correctly. I say, "That’s strange, I checked my emails and they had it correct in the email they sent me about my purchase." (a Mac book pro… so not something to be sitting around). They said it didn’t have the apartment number on it. I countered, "That’s weird, it has it in your system," so why didn’t he just check the system if it wasn’t on our label and they told me something amazing:

Scheduled a pick on Monday for Tuesday 1-5PM; Driver arrives at 10:22 AM when Business is closed. Quickly places sticker on door and leaves. Schedule a 2nd pick for later in day; no pick up; Schedule a 3rd and 4th and 5th and 6th pick for Wednesday between 9-1PM; no driver; told he would be there in 30 minutes, no driver; told he would be there by 5:15PM, no driver. Had to pay staff to sit and watch the door from 8:30AM to 6PM, no driver. Call Support Center various times for 2 days, they keep requesting a pick up and tell me the driver will be there in 30 minutes, including the supervisor, but they also say they cannot contact the drive nor do they have GPS on the driver....Really? UPS your business is to pick up items and deliver them, I am not fully understanding how you failed to do this for 2 days. Going to FedEx now.

The delivery man said that his credit/debit machine had just broke on him. He snatched the parcel out of my hands. I went in to get money and when I came back he was looking at me as he was getting into his car and left. The parcel itself looked like an accordion, as the box was all scrunched up.

UPS at one time was the best but that is no longer the case. I have my medications sent through them and there are two critical meds I need. So far UPS has lost one and has never found it as of today and this is the second time this has happened, the medication is sent overnight delivery before 12pm (Guaranteed). That's a fraudulent statement because today I'm waiting on one of my critical meds that should've already been here and when I track it no information comes up so I called and they don't even know where it is, they just said between Ky. and Tn. If I don't get my meds today, I will have to go to the ER because of UPS. I think I'm going to take this as high as I can this time. Beware of this if you absolutely need something overnighted because UPS isn't a guarantee. Ex Customer as of today.

This company used to be my go-to for shipping needs but not anymore. 3 times in a row they have fallen down and showed absolutely no interest in my needs as a customer. It's now to the point where their call center, which is known for expansive phone trees, now refuses to let you reach an operator. The message actually tells you that! If you don't guess correctly at each step there is no option to reach a human. They will let you email them but no one responds. The only way I got a response in through the Better Business Bureau.

UPS LOST my PACKAGE and BLAMED ME for it. I called UPS because there were no tracking details online on 11/3 for a package with an expected delivery of 11/4. I called back on 11/4 and was told that my Package was lost in transit and an investigation was started. I checked with my local UPS and the store account owner told me I should have not called UPS and that it was my fault the package was not going to be delivered - he mentioned that because of me calling and UPS starting an investigation to locate the package, "the package will get there, when it gets there". Terrible customer service - Would NOT Recommend.

I waited all day for my package to be delivered and tracked it. At 4 pm I got a notification it was delivered but it wasn’t! Panicked (package was critically needed) I tried to contact UPS to let them know. As I was pulling out of driveway I spotted it on a neighbor's porch and luckily I received it 2 hours after they left it at wrong address. My house number is easily seen from the street so I see this as careless on the driver's part!

Terrible delivery service. I paid to request a delivery time change because I would not be available on the delivery date. That was ignored, the delivery came to my building, handed it off to someone in my apartment building I don't know, allowed them to sign off on it, and just left a note on my mailbox. That person never left a note for me so I don't know who has my package. Now I don't have my items, and I lost money for my ignored delivery time change request. This isn't the first time a seller used UPS to send my package, and I've had a horrible experience every time, so much so that I stopped ordering from those sellers once they switched to UPS. The first time, they just left a note at my previous residence, telling me to go pick up the package at a UPS center an hour away. If you're a seller, please use other delivery services, there are much more reliable and professional services available.

This is the third case of wine that has disappeared, where shippers have chosen to use UPS. In each case the shipper has made us whole, but wine "vanishes." I suspect it's stolen. A delivery is promised, doesn't happen, I'm told a date will be proved, it never is. Contact the shipper, they file a claim. I am ultimately made whole, but what a pain. Unreliable. Untrustworthy, predictably so.

Moved here from WA last year. The UPS service in Reno vs Vancouver are night and day. In Reno, every single pkg delivered has not followed the simple instructions on address label. "Put in lockbox: code ____". It would take 10 seconds! In Vancouver I received all packages without one single hiccup in 6 yrs. Here in Reno for less than one year and it has become almost like a tragic comedy. I installed a lockbox because when I first moved here, pkgs were getting stolen. I have taken all their steps and jumped through their hoops in trying to fix this.

Hello -- I moved some items from NJ to GA. Plants were shipped (by a friend, with my monies) using UPS. One large plant was not packaged correctly and was destroyed as was the box. I paid extra to treat it as fragile. And I do have images to support this claim and reflect the extensive damage to the box and plant and also reflects the store did not package the plant correctly as this was not a prepackaged item.

Updated on 10/29/2022: Last two days, I was file a complain service on this company and I did finish the full service payment to this company. Today, I was received the package. My wife told me they did request another service for this package. My wife told them it had already finished the payment last two days. They dropped the package to my wife. I was back to home and open the package and check that why I have to pay the Tax charge that huge? I bought one item and the total is $216CAD of the item, UPS charge me over $98CAD on top. GST/TPS $25.75, UPS customs brokerage collect free $69.30, TPS $3.47. How could you believe they can make a service charge that huge. They like a loan shark company. What do you think if you were me?

They do not delivery the package or know how to knock on door or ring door bell. Then they throw a piece of paper on the floor and you to pickup the package and their centers where you have to wait 1 hour. "Delivery is a JOKE."

I sent 4 boxes from France to the US. Paid $200 per box. Invoices, shipping labels and customs documents all included. Two made it but damaged. 1 has been returned to sender with no explanation, 1 is in Kalada land. 5 days trying to get a live voice to help. No luck. FIVE DAYS!!! I have the app. All my info is correct. I am receiving emails stating they are trying to contact me. No one has tried. I receive other UPS emails. I then get charged directly to my CC another $300. These are sentimental items with little value for my 88 year old parents. The WORSE client service I’ve ever encountered. Absolutely no way to get a live person. Terrible. Never felt so helpless. The address where they are resending now has no one there. They don’t care. I can’t believe a business this terrible still exists. Shame on UPS. Maybe you can explain to my upset parents why they can’t revive or track their family heirlooms.

Paid for 2 day shipping because I wanted to have my package delivered before I was out of town. The package didn’t arrive until a week later. I requested a refund for paying for 2 day shipping and was denied my refund.

Impossible to get anything on time or to reach a customer service rep, very disappointed experience. All I can say is DO NOT USE THIS COMPANY. They have no customer 'service', worst services I've ever experienced.

I have been waiting on a package and it sat at their facilities for 38 hours then 15 hours at another one. Why can't they make deliveries earlier than the estimated delivery date? Instead they just let it sit there.

For the last hour or more I have been disconnected 4 times while either being transferred by the automated system and once by a supervisor from some unknown country. The 1 time I did get connected to someone, the automated system transferred me to an agent regarding a shipping issue when is it an account sign on issue. I could barely understand her as she was from an unknown country, She transferred me to a supervisor who was also the wrong department and he transferred me to the disconnect button. Tried the online portal, they gave me a number that sent me back to another country.

So I only needed some very important paperwork to be delivered next Day Air and I paid a sum of $30 and of course they gave me a delivery date time frame between 10:00 a.m. and 2:15 p.m. which they never showed up and I had set up texting alerts with them and at 5:00 p.m. I received an email saying they came at 4:36 p.m. and no one answered even though I have cameras and I had been watching on the TV all day for the delivery and I haven't saved showing but no one was at the door between the hours of 4:00 and 5:00 p.m. and now I have been told at 8:00 p.m. that it will not be delivered till tomorrow after 10:00 a.m. sometime. I will never use UPS again for anything whatsoever. Lesson learned. And this is after two mishaps with them in the past, and I still gave them a third try but I will never make the mistake again.

I take care of my mom who is in Hospice at the age of 94 and so I am unable to get out to go shopping. So I place a lot of my purchases to be delivered directly to my house. I live in a townhouse complex and we have had numerous situations involving porch pirates. In fact I have had deliveries stolen off my front porch. So I went as far as having a sign made asking that all delivery people please ring the doorbell when placing deliveries on my front steps. Yet, the UPS delivery people don't feel that they should follow a simple request such as taking a minute to ring a doorbell and so they just drop the boxes and leave. Half the time I think it's because the boxe(s) have been damaged and there's hole(s) in them and they don't want to be confronted. When I speak to a supervisor regarding these issues, I get told that there is nothing they can do about it. So POOR service from UPS, yet they continue to raise rates. Disgusting!

I had something packed and shipped from a local store and it has been several days without movement. The store refuses to start a claim to investigate where the package is. I just keep getting the runaround from them. No one wants to help find out what happened to it.

I have had various problems with UPS for years, but this last one is the straw. I ordered a part for my broken dishwasher from a great company that ships same day. I placed the order on Thursday (09/29/2022) and the company shipped it out that same day. Unfortunately, they used UPS instead of FedEx. On Friday (09/30) the package showed in transit to UPS facility in New Castle, DE. I live in Dover, DE. On Saturday (10/01/2022) the tracking info on UPS' site showed Received at 6:13am, Processing at 6:18am, and Out For Delivery at 9:18am, with a delivery time before 7pm.

Terrible service, first delivery was damaged. Second delivery, I watched the UPS driver go by my house and I called ups and demanded my package to be delivered because I knew it was on the truck. He dropped it off in my yard 830pm. 10 feet away from road, 30 feet away from my door. When I called ups he said he dropped it off at my door. My house did not move that close to road.

Spent over an hour on the phone with at least 5 people, 3 of them transferred me right back to the same customer service line. Last person put me on hold and never returned. Customer service is basically non-existent, all the agents can do is look up tracking. You will receive no help whatsoever. UPS rounds up or down your payment on your shipping receipts. They put incorrect payment amounts on their own receipts. Worst customer service people and service I have ever experienced, a real shame.

The worse! Driver lies! Both in Lanham and District Heights, MD. Consistently have problems with Saturday signature required deliveries that are with UPS. On more than one occasion, the driver has claimed he attempted delivery. He lies, I have a camera on my house. Have reported to management no one does anything about the problem. When something happens several times it is an issue and a pattern, not an exception. UPS doesn’t care about customers time. Management is pointless, they clearly encourage lying. Will never use a vendor that uses UPS.

Ordered package from Amazon. Got notification that it was delivered. UPS tracking stated left on my porch. I don’t have a porch. Called to find out where my package was delivered to. They just kept telling me somebody would call me. I still have not heard from anyone. I have called customer service 5 times now and they are just giving me the runaround saying the that the carrier facility would call me soon. This delivery service is absolutely horrible.

UPS came through. Driver sent back with package. Sadly they only give a customer 11 seconds to answer the door. I have cancer and it takes me time to answer my door most days. I am happy he came back. Thank you.

I scheduled a pickup, purchased a prepaid label, and airmail service for an important package. They charged me heavily for the service and then never picked up the package. I have spoken to customer support numerous times (after having to fight my way through their automated service), and they have been less than helpful. They would immediately try to push me to file a claim even though I told them the website would not allow me to file a claim. They all got testy with me and refused to help me.

Had a package sent 2 day priority delivery between 9:45 and 1:45. Now time has changed to by 7pm customer service is no help. Not the first time this has happened. Don't use if you want on time delivery. Fedex is better.

Previously, we have had good experiences with UPS. However, we're very frustrated with the current service: 1) They scheduled a Shipping date when we were not present (which is understandable). 2) Made no effort to leave the package at our next door neighbor's house (they were home) when we had given them and UPS authorization to do so (including signing authorization). 3) Rather than attempting another delivery, the slip on our door notified us that the package would be delivered to a UPS location far away from our house (more than a 20 minute drive, even though there's a UPS store three blocks from our house).

I'm an avid online shopper so I've dealt with UPS for years. I travel often so sometimes I deal with UPS overseas and it's just as bad as it is in the United States. For now let's focus on the USA. First off, don't waste your time calling the customer service hotline because you won't go anywhere. The automated system is so flawed that you'll go in circles just to get cut off at the end. Secondly, customer service representatives tell you they will communicate with individuals involved with your delivery but it NEVER works out. I literally have to deal with this EVERY time I get something shipped via UPS.

After dropping a mini-split heat pump unit from at least 6 feet, UPS claims department denied the claim twice, because there was not "a box maker's seal" on the strapped, sturdy, foam-packed factory shipping container. I got the professional runaround treatment for at least three hours of phone calls, over 2 days. "We tried calling you yesterday.." "You didn't provide sufficient photos", "my manager is out. I'll have them call you later", etcetera. Only after finally getting a manager on the phone, and politely asking for the address of the legal affairs department for a subpoena, did I get the claim resolved. Every person I spoke to was clearly offshore. It was very clear to me that UPS is paying offshore call centers to give the runaround for long enough that their customers eventually give up on claims. I guess someone determined that was cheaper than taking responsibility for destroying packages.

My personal belongings from my suitcase was shipped UPS, from Edwards, CO on July 20, 2022 and was processed to be delivered to my home in Lloyd Harbor, NY. The box was approximately 3 feet high, by 2 feet wide, with designer shoes, designer hats and belts, and designer clothes. Never received my box. I opened the case 3 times, and UPS kept closing it, with no evidence that it was ever pursued. Numerous hours on the telephone, being transferred to different departments, and no one could tell me about where my huge box is. I trusted UPS with my personal belongings and everyone I spoke to at UPS, said they closed the claim, and the box is lost.

Made an international shipment from Pennsylvania to Paris France. Price was hefty - $301 for a 5 lb box. Took over a week to deliver then I got a message saying that they could not deliver because import fees of EUR 398(!!!) was due from the recipient! This was not indicated during shipment and furthermore the import duties would be about 90% the value of the goods! Of course I bounced around several 800 customer numbers before I found someone to just start the process to send the box back to me. DO NOT USE UPS FOR INTERNATIONAL SHIPMENTS! It’s not value added in terms of cost, transparency and expedience. Never again!

This is the second time in a row this has happened. I'm expecting a package and the day of delivery I get a notification that the apartment number is either incorrect or missing. I have a screen shot of the delivery address and all the information is correct. I now will be charged $7.99 for an address change, I will be disputing this. Looks like a money making scam to me.

What does it take for them to actually look at others in the delivery business to improve their own. Uber is within 1 minute of communicating arrival time. Amazon will call you directly when they arrive if they need to access the property. Even the USPS never have a problem. Their live map is infuriating and only shows you they are within a block of you and still hours late, telling you it may be there by 9pm. Do not allow retailers to use UPS and complain if they try. I cannot believe other reviews on this site when they are so different than any other. Every site show UPS is horrible.

This crappy company constantly loses or damages my items! Really hard to run a business like this because I never get my items! HORRIBLE COMPANY!!! I wish they would go out of business.... Do us all a favor!!!

UPS sucks! They lost my package in a very short transition, shorter than the distance from NY to NJ. Stay away from them! In addition, they damaged my zipper when I used the luggage as the package. The cost is also high.

Ordered some tires from Costco to be delivered to the local store for installation. Three of the tires arrived on time with the fourth tire delayed. I had set up an appointment for the install on a date I had other business in that town. The odd tire was further delayed when the driver claimed the store was closed, which it wasn't. That delayed my appointment and cost me another long (125 mile) trip to that city. That was another $35 dollars out of my pocket all because a UPS driver was too lazy to deliver on time. I'm not happy.

I signed up with an account on UPS and made a shipping label to ship my TV on July 8th 2022. I shipped the $2,150 LG CX 55" OLED TV with UPS 350 km from Burns Lake BC to Terrace BC. I paid $192.71 for shipping. I asked for the item to be signed on pick up and delivery. I claimed item at $1,600. I claimed that amount because the TV was just over a year old and was sent away on a warranty panel replace. On July 12th I got a knock on the door. I yelled "I'll be right there". Before I could walk 10 feet to the door he was in his van driving away. No signature as I requested. The TV was on its side leaning against my house in the rain and not under cover.

UPS never deliver something! I had the same problem with UPS delivery about 20 times. Every time I was at home, when driver called my Intercom I opened door, but driver was lazy to go upstairs and wrote that I am not at home. Once I was waiting at home 2 days in row, but both days driver didn't go upstairs and wrote that I was not at home.

I have a successful eBay business and have always used USPS for shipping to my customers worldwide. I recently had to ship a large item that I have not sold before. I decided to give UPS a try and had them pack and ship my item within the US. This should have been very straightforward. The clerk at the UPS store packed the item well and wrote clearly on the box "DO NOT BEND". The package was bent in transit and delivered to my customer damaged. My customer had to refuse delivery 2 or 3 times before UPS returned the package to me.

Ordered package and UPS attempted one delivery advising that they were trying to get security access. The gate code is on my UPS My Choice app along with phone number. After the first attempt, I received two additional packages, from different drivers, and I gave my gate code to one of them, who advised that he would give the code to the "office". They have made 4 additional attempts..same result. FORGET about contacting UPS (have you tried lately). Absolutely terrible customer service. From now on I tell my shipper not to use UPS or I don't buy.

Where's the negative stars button? UPS is abysmal! You guys suck from pickup at the location to the time you drop off - if the package makes it. Lemme tell you about your customer care 800 number - what a pile of dung. 100% automated and you can't even talk to a rep, probably because they don't exist. Don't bother calling if you have a problem. Just hope your package isn't lost or stolen.

Ordered approx $52 Cdn worth of nuts and bolts from National Parts Depot in Michigan for my classic car. I rec'd an email from UPS stating I owed $39.83 for duty and brokerage fees. I called them to question the charge and they finally reduced the charge to $24. I needed the parts so I paid on 28/07/22. They tried to deliver the parts on Fri 29/07/22 at 6:30 pm with a note saying I owed the $39.83!

So my company paid for Priority delivery for a package to be delivered within 24 hours and have yet to receive it. I have contacted several times Customer service and even spoken with a delivery driver from the vehicle that was pointed by the app that was to have my package but nobody could tell me where it was. When I asked last agent on customer service about where my package is at she said someone from their "dispatch team" would reach me but failed to mention that their dispatch and Distribution center is currently closed for the day so I been lied by the agent. This is the worst service I have ever received as a customer. I would never again would recommend the services for this company to any person or institution.

You pay for shipping and you want to know where your package is at. How are you going to know if they don’t update you. It’s been 6days and no update. I contacted customer service thru email and no one got back to me. I don’t get free shipping and shipping is high so I want to know where is my stuff I paid for.

Could be the worst company I've ever dealt with.. I ordered a $200 item from the US to Canada and paid $46 for shipping. When the item arrived I was told that there was an additional $107 brokerage fee for them to give it to me. The fee breaks down to $27 HST (customs tax) and then the remaining free ($80) is pocketed by UPS, in addition to the shipping fee that they were originally paid. That an additional 32%. I have no idea how this is legal..

I had a very important package being delivered to me via UPS. The shipping was NOT my choice. UPS originally said they would ship on a Monday before 7pm. Very vague, and I had to work so I asked my mother to hang around my house. Never showed, then at 8pm was told it was rescheduled for Tuesday before 7pm. Vague once again, but I spent my entire day off at home in anticipation of this package. Couldn't do any errands or shopping for the house. Once again, at 8pm at night get told it's rescheduled. Mind you, they offered me to track the truck and it was within a mile of my home on SEVERAL occasions over the two days.