United Parcel Service - UPS Reviews

I ordered a package that was supposed to be delivered on January 25th. When I looked around my apartment, no package was found so I looked at the "proof of delivery" photo. The photo showed a white building (mine is red) so I checked a few buildings around me that were white to no avail. After a closer inspection of the photo, the package was at a dwelling with vertical white siding while my building is horizontal red siding.

This time they lost my first package, and now the replacement is going to be 4 days late, if it even comes then cause they keep not updated my tracking for 2-3 days at a time. This was a Valentine's gift that I ordered Jan 26th. Kind of sad that I’m still waiting for it at this point and don’t even know if I will get it or when. I have UPS and FEDEX both. They suck at getting packages to you, especially on time.

I use the store at 51st Ave and Olive all the time. Anita, Elias and Xavier were awesome as always in helping. Seen them helping others in a timely manner so no one has to wait long. Today I was dropping off a return to Amazon and with smiles on their faces they said they could help.. Thanks for helping and for being just down the street. Tis crazy lady appreciates you 3.

Absolutely frustrated by the lack of competent service! Drivers seem to invent new ways to disregard their Jobs and disrespect their Customers Packages. Hearing Impaired and Customer Service is not ADA compliant! Only contact offered is by a useless phone number!

Horrible delivery service. I paid extra for overnight shipping. Never got overnight shipping. Took over 5 days to get. Kept sending me emails saying, "Your driver is on the way". Then 3 hours later then send another email saying, "We rescheduled your delivery again 2 days later". So what happened to the overnight shipping I paid extra 14.99 for? I never got it. Far as I'm concerned UPS owes me that money back. You didn't deliver on your word, customer service also bad. Should have used FedEx. At least they are reliable. I want my overnight shipping fee returned.

Over and over again I get messages that my package has been delivered. Frequently it says things like "Met Customer" (only they didn't) or "Left at side door" (we don't have one). Aside from one driver, they seem absolutely unable to read addresses or street signs. I've spent days on the phone with "Customer Service" which is a misnomer to be sure, and only get my packages when the neighbors (who may be next door but may also be across town) have time to deliver my packages. It's no wonder you have such a crappy rating and it's no wonder you're having to lay off people. Unfortunately it's really difficult to even find a place to leave a review (not on the UPS website for sure!) so I had to be really annoyed to look hard enough to find a place to leave a review.

The only reason I gave one star is because I couldn't give zero. UPS is always good for ruining holidays. Their spoiled union drivers always attempt to drop things off early around the holidays but have no issue delivering at 10 pm when there isn't a holiday. Has messed up deliveries on Christmas, birthdays, and Valentine's day this year. Use FedEx if you have a choice. Can't wait till UPS goes out of business.

Chad was outstanding. He told me about various services UPS offers that I was not aware of. I told him that the great service he just demonstrated was a testament in how he was raised and that I am a big proponent of great service. Thanks Chad.

Last October 2023 I lost my package. I have sign up for texting updating delivery. Didn’t receive any text about package been delivered, but when I checked they said package delivered. Reported lost package. They sent picture that the package left in somewhere in the building but not in front of apartment door. Wished they send me text by the time they left the package somewhere so I can look for it, instead someone probably already took it. I reported again about this lost package. No further action. No package received neither refund. So disappointed.

My package never arrived at my house and I started a claim over a month ago and still have no answers. I don't understand how such a large company doesn't respond to its customers about its own product, plus I didn't choose them to make my delivery ... I entered the website and had problems logging in, I had to change my password, and when I managed to log in I didn't even have an answer, they ask me for invoices and documents to verify my purchase when I already gave them everything I had.

Avoid UPS. They have a history of losing packages. Pathetic customer service. No courtesy. No compassion. They are there only to rip off their customers. They "lost" my shipment weighing 40 lbs in Pittston, PA. Now only offering me a refund of $122 which is not even 10% of the package value!!

Every time Amazon has UPS "deliver" my packages they don't come, despite paying for Prime membership. Either UPS gives them to USPS to deliver - thankfully - or UPS writes: "Package held by carrier as street name is incorrect or missing. Please contact the carrier to update your address information." Ridiculous - Oh and don't bother going to the "UPS" Store - they're no help at all. I am no longer having my deliveries to my home as UPS is UNRELIABLE! I'll wait the extra days to have them delivered to a hub. Why anyone bothers paying the exorbitant prices UPS charges is beyond me! The good ole USPS is still THE MOST RELIABLE AND COST EFFECTIVE means to ship anything. Amazon are you listening?

They were supposed to deliver a medical equipment, (portable oxygen), to a senior citizen who lives alone, has poor eye sight and doesn't drive and they kept delivering at the wrong time even after they were clearly told when she would be at home. They made the first attempt while she was out for dialysis and left a note indicating they would return in one business day. They never did! When I checked online (I was helping the recipient) the system indicated that she had requested the item to be held at the warehouse. Which was not true!

We live on a small road, approximately 800' from the main road. The road serves two houses in the Adirondacks. UPS delivered a wall mounted fireplace this week and dropped it in the snow, 40' from the main road, 750'+ from either of the houses. Both homes have numbers on them and any GPS will bring directly to the front door. I must say, I never write a review but what happened this week is INEXCUSABLE. Thankfully my neighbor saw the box in the snow, stopped, wondering what it was. When they saw it was for me, they put the 45 lb box in their car and brought it to us. UPS, YOU MUST DO BETTER.

Lazy UPS driver rings the doorbell and immediately slaps a notice on the door before speeding off as I was coming down the stairs to meet him at the door to pick up my package. This is how we do business now??? Now I have to drive to a much less safe area to pick up my package. Why not try another delivery attempt??? I paid for UPS My Choice - the upgrade that allows you to have extra delivery attempts and modify delivery instructions not to drop off at the parcel and what happened??? They dropped it off at the access point parcel. UPS, DO BETTER. I guess I won't be paying for the upgrade again since your service is DEPLORABLE.

Package sent out for overnight delivery and I called spoke to customer service checking to see when it would arrive. They gave me a time that was later than I expected. I asked if I could meet driver to get package as I needed it by a certain time. Customer service reached out to supervisor, stated he would call within an hour. An hour and 1/2 later he called, stated he would reach out to driver and call me back so I could meet him. No call back was unable to make an appointment due to lack of follow through and still waiting on package and hour and 1/2 after I needed it. Poor customer service.

The way this driver damaged my package and my item…he didn't follow directions, left my package outside, you can clearly see he dropped it multiple times. Then I open it and pieces of my item are completely shattered. Then you can’t even speak to someone about it because they have everything set up through an automated system. I don’t even want to give them 1 star. This is ridiculous and Amazon needs to stop using them for their ground deliveries because every time they use UPS my things are guaranteed to been delivered damaged.

Always delayed and customer service does not exist. If you talk to someone they offer no help. They make up lies to excuse their late deliveries and have the attitude that they have all the power and the consumer has no option but to deal with their horrible service.

Absolutely the worst experience I've ever had with a shipping company. I dropped off a package at UPS Store and they refused to use the box I had. So I paid $20.00 to have them use their package. After 8 days and no delivery I contact customer service. I explain to them that the tracking number doesn't show that the package was ever scanned out of the UPS Store. They explained they don't scan the package when they pick up from the UPS Store but only when it arrives at the hub. Since the package never arrived at the hub they had zero clue of where it was.

I tried to send a notarized contract to Orlando Florida, and purchased the "there by noon tomorrow" UPS solution. Sufficed to say, at noon the next day, the package still wasn't there, and the tracking number showed nothing. I then tried to talk with a customer service agent to find out what was going on (good luck with that!). When I finally did get to talk to an agent, he kept blaming the store saying the package was never picked up from the store, so I went to the store while on the phone with him, and the store manager showed me the package was picked up, and in Concord Ontario. So in effect, they were pointing the finger at one another. In a nutshell, they lost the package, meaning I had to spend another $450 to get another package notarized, $2000 in late fees, but will get a refund ($54) from UPS. I will never use this inept organization again.

I paid $152 to ship a package with guaranteed next day delivery by 1:30 pm. The next day I checked the tracking and it changed from Saturday to Monday. My package was ruined and had to be thrown out. I went to the UPS box store I shipped from three times to speak to the manager. He said I had to call UPS Refund because they denied the claim he made on my behalf. After 3 round robin calls between a teller and the automated system, I was told to go back to the box store for a refund. I went back and the manager showed me the email he sent asking for the refund that was denied. I emailed UPS requesting a refund and they couldn’t bother to respond. The box store notified me and told me UPS denied it again. Absolutely terrible service by UPS.

UPS is the worst delivery service. I was home for three days waiting on a package. Zero attempt was made to contact me when delivery was attempted. My package is now being returned to sender and I have to wait for them to receive it and send it back. Customer service is nonexistent. Not the first problem I have had with them. The last package they refused to deliver was raw cat food that was bad when I received it 3 days later. I wish I could rate ZERO STARS.

UPS has by far the worst customer service I have encountered recently. Their service members sound like bots reading from a script. They are no help whatsoever. I was home all day waiting to receive my package and the delivery driver did not even attempt to deliver my package. I received an email while I was home that they attempted to deliver but failed. I have been on the phone with customer service for +5 hours. I kept being transferred to various depts with neither taking accountability or trying to help obtain my package. UPS IS AWFUL! DO NOT USE THEM.

We all know UPS is a shipping juggernaut - undisputable king of shipping. When you operate on a worldwide scale and transport and deliver millions of packages a month, you really have to give them their props - UPS is the king of shipping! HOWEVER, please do not try to reach a human to ask a simple question! When you call you get the most frustrating, exasperating, annoying computer generated intractable voice that will not let you speak to a person no matter what you do! OMG! I want to scream. Here is an example - I created a shipment. The pickup was at my local UPS store and I insured it for $1,000. They wait until after you paid to tell you that you must hand this insured package directly to a UPS driver or UPS authorized representative and get a receipt for the drop off or your insurance is invalid - uh, even though you just paid $14 for it.

UPS shipping facilities in Portland & Bend Oregon are total Liars! In 1 day a package went from Boise Idaho to Hermiston Oregon to Portland Oregon. It took 5 days to get from Portland to Bend to my house. I can drive to Portland in 3 hours! I can drive to Bend in half an hour! Their reason for delays... severe weather! Oregon has had beautiful weather, in the 50's, for almost 2 weeks!! That includes Portland & Bend!! Roads are clear and dry. So where's the "severe weather"??? This has happened with 4 packages in the past week, all with the same excuse. Lies, Lies, Lies!!!

UPS never delivers my packages to my front door. They reach over my fence or throw my package in the backyard. I never know that it's been delivered until a couple days later. Why is it so difficult to go to my front porch?

UPS is stealing packages in Knoxville, TN. FOR WEEKS. MULTIPLE PACKAGES "LOST" OR NOT DELIVERED, OR SITTING IN "LIMBO" AFTER ARRIVING IN CITY. UPS are thieves trying to use the excuse of 2 days of snow to not deliver multitude of packages while FedEx has no problems and has been delivering without incident for weeks.

Package left on wet pavement near garage door. Set in the rain for several days as I was out of town and not expecting the package. Driver apparently too lazy to walk another 10 feet to leave package on covered porch.

After only 2 attempts my package was sent back...so careless. They attempt to deliver during 1245 and 345pm both days while I was a work. Don't they know some people do work and maybe a later time was better?

My daughter Placed an order and it was shipped via UPS. It said that her package was deliver 3 days ago when we checked the tracking info but it only tells us that it was delivered to our City and State, not an actual address. It also says that the package was delivered to a front desk and received by the front door. There is not a front desk seeing as the package was supposed to be delivered to my home. Trying to call customer service is an absolute nightmare and after being hung up on many times by the automated system because they will not even process that there are any issues with deliveries, I was finally able to get a human on the phone and all she would do is tell me that my package was delivered and would email me proof of delivery.

Been waiting on a shipment for 12 days. Tracking has shown it's out for delivery for the last 4 days with no delivery. Was promised this morning to be delivered today 2-5 pm. No Delivery. Don't use this company for shipping.

I had a mattress delivered dumped on my lawn. My neighbor picked it up and placed it through my front door. Will never use them again. Also in the store where I live they charge $16 to print a label. I can go to Office Depot and accomplish the same thing without the rudeness or the outrageous charge. Office Depot for 34 cents. How these people keep their jobs in the service industry is beyond me. Fedex just a few days before delivered and went above and beyond.

I bought a iphone 11 on straight talk. It was supposed to come Saturday January 20th. IT'S COMING TUESDAY TOMORROW. It's monday january 22 as the time of writing this review. I HATE UPS. I HATE UPS SO MUCH LIKE OH MY GOD.

Called trying to verify a drop-off location. The number provided for location online states no longer in service. I call the main line, spent nearly 10 min trying to get past the automated system. Finally got to, Call Back. Later, Rep calls, poor understanding of the appropriate vernacular for Customer Service. Due to language barrier I was put on hold... I understand him, he's repeating other than what I'm clearly stating. Then I'm provided with a 4 digit phone number 3 times, each time asking for clarification and repeating the number, along with stating that's not enough numbers.

The LAST MILE LOGISTIC of the performing companies are very HORRIBLE! They don't care much about the recipients as long as they get the money from the shippers, anything after that there is NO CONCERN: communications, mistakes. Just as long as they can get by!!

I paid the extra fee for change of delivery. The change was supposed to take place the very next day. I made the change of delivery because I could not be home at the time that UPS was delivering the package. Once I made the change of delivery called the pick up destination, only to find out the package would not be delivered for another three days. This means that my possession is still in UPS’s possession not knowing at this package is even gonna be delivered. Essentially I paid for a service that UPS didn’t fulfill. This company uses ways to upsale their services. Which essentially is ripping customers off. I thought FedEx was bad but they’re not as bad as UPS. Their technology and their system are behind the times. They are a horrible service. Do not use UPS ever. They are terrible. Don’t use this service. Don’t use them. I hope they go out of business. They’re behind the times. They’re absolutely not a good company. They don’t live up to their promise.

This company can never keep the delivery times right, especially the signature-required packages, they would send an email with a specific delivery time and they either don’t show up on time or they show up 2 hours before the scheduled time when not expected to show up. Unfortunately, this happened more than once.

On multiple occasions the UPS driver (too lazy to get out of his truck) either just turned around and sent my package back ($3200 item), threw it by the side of the road or just laid it by the front gate. I live on a ranch and items disappear all the time unless its placed in the large metal box by my gate labeled UPS. It takes 10 steps to put it in there. They used to be a great company but now are at the bottom of my list. If it's something you really don't need use UPS, otherwise Prime or Fedex is much better.

UPS DESERVES ZERO stars!!!! This guitar travels halfway across the globe without any problems and then gets DESTROYED in UPS's hands. UPS NEEDS TO GO OUT OF BUSINESS!!!! IT CAN'T HAPPEN SOON ENOUGH BECAUSE THEY SUCK!!! I suggest you use a different shipping company because it is obvious this package was thrown forcefully during transport, and THIS IS UNACCEPTABLE!!!

Just avoid UPS. I had awful experience with UPS. I was waiting my package two days. I was home all day. They didn’t call me, they didn’t send me text messages, they just left the paper: "Sorry we missed you" /2 times/ I can not wait outside all day waiting for UPS. They are not interested about delivery, they are interested only making more money to returning packages to the sender again. The UPS application has to be totally improve like an Amazon. Just avoid UPS.

UPS is the worst delivery service I’ve ever experienced, they promote false advertising with their My Choice Services. When you call to connect with to have your mail sent to a location for pick up they give you excuses. I just recently order something and still have not received it because they say what time they are going to deliver and don’t deliver your package at that time. Now my package has been sent back after I’ve called numerous times to have sent to a location for my pick up. I would never recommend this company and truthfully hope they go out of business for their disgusting service. You have no control at all over your packages and they promote that you do. How disappointing is that? Smh.

Today (1-18-2024) I had a package delivered to my home. This package was about 73 lbs. I was not home at the time but my fiance was, however his is disabled (one-leg and on crutches). When the UPS driver arrived, my fiance asked if the driver could assist with bringing the package inside as my fiance clearly has limited ability. The driver stated that they are not permitted to go inside (understandable) however, he did not offer my fiance any other assistance and left. He could have offered to push it in the door and would not have had to enter the house at all, this would have significantly helped my fiance out. However, my fiance had a hell of a time trying to get the box in the house on his own. Common sense SHOULD have told the delivery driver that my fiance needed assistance. Just disappointed in this particular delivery driver and his lack of empathy.

UPS drivers in Lewisville Texas are thieves and needs to be checked and call to order. They always steal packages and send mail to the delivery website that the package has been delivered and meet the customer which is totally lies.

I received one notice with a promise of a second one. Instead it was directed back to sender per customer service. I requested it to be dropped off at closest access center. I am disabled. They refused. Sent it miles away where I can't get it. They promised delivery on a day and never came. Last attempt they arranged a time and came two hours earlier when I told them I'm disabled, at appointments. They disregarded every word I said and failed at trying. I was lied to and communication was poor. I was told I would hear from the driver each time. That was five days ago and still no package. UPS fails at meeting the needs of the consumers, especially the disabled. Shame on you.

I have tried delivery with this company several times, always with the same outcome. They state they tried delivering, with no answer. Then I have to spend time calling around to find the package, and ultimately end up going to pick it up myself. I have been home every time, they have supposedly tried to deliver. Nothing left on the door, but told to follow those instructions "left at door", by the courteous email for the "attempted delivery". This is the only delivery service that hasn't delivered me a package yet. I use 4 different services, and UPS will never make a 5th. When online, if the only option for delivery is UPS, I will not order anything. Sad that they now affect the business, companies need in an online era. Brown is the perfect company color!

I was waiting a box. I work from home and I spent 10 days waiting the box delivery. They never came or left on my door a notification to pick up on their office. However, they updated the status to rejected and then they returned my box. I called the customer service and they said they could do nothing. This kind of problem was not an exception. Terrible service.

My package was out for delivery today however got scanned as weather delay here in Arizona where the sun is out at 75 degrees. This is absolutely ridiculous. They get a giant raise but are able to just bypass my delivery for an unreasonable circumstance.

It seems almost every package that is shipped to me by UPS gets lost! FedEx no problem at all, but UPS and USPS is always a problem. Why can’t companies just ship FedEx so we get our stuff or at least have accurate tracking that says, “hahaha we lost your package again“.

UPS recently "delivered" a package by dropping it on the side of a driveway, in the snow with the package partially covered by snow. The package is clearly visible from the street and since the package clearly shows the contents to be an NAD CD Player, UPS is inviting theft. Equally important - this is not even my driveway! The UPS damage claim department only wanted to know if the package/contents were damaged. They did not care to discuss the root problem: UPS driver knowingly abandoning a package on the side of someone else's driveway, in the snow, with no notice to me. My problem with UPS is that their drivers routinely drop our packages along our neighbor’s driveway. We have deliveries by FedEx and by USPS and they seem to be able to deliver properly to our secure and covered front porch. Why can't UPS drivers do this?

Envelope ripped open, contents stolen, envelope taped back together on three sides and then delivered. UPS did nothing to make it right. I had pictures of everything and never even heard back from them. This was a $500.00 value. I will never use them again.

I missed the delivery of my parcel on Friday and called UPS just to find out the address where the package would be held til the next business day (which would be Monday). First of all, it is almost impossible to get in touch with a human being for customer assistance, it took me to call 7 times and choose random options to get a rep to talk to. Second, the representative was very unhelpful. All they did was say "We can't do it over the phone and you have to pay $5.99 to pick it up from the UPS location". I don't understand why it is so complicated. I have my ID with the delivery address on it. Another thing I don't understand is why UPS employs Customer Service representatives if they are as useless as a rock in my backyard. Worst experience ever!

I shipped 2 tins of cookies in December from Washington state to Colorado and Massachusetts with 2 day delivery. This normally costs me about $200. This year it was over $300 though I got a small discount due to my AARP membership—brought it down to $286. I grumbled about the expense in a local FB group and the responses led me to believe I had been overcharged. The 5” tall tins were packed in 12” boxes. The boxes were not cut down as they were in the past. I was unable to contact UPS online as I didn’t remember my password and their promised email never arrived.

We were expecting an Omaha Steaks from our son. However, UPS left it on the outside porch of our neighbor, who was out of town for a few days. Neighbor brought our package when they returned home. Our driveway is clearly marked with 6" letters on a stone column and was addressed properly. We will have to inspect frozen contents to see if still good (dry ice was gone).

UPS healthcare courier service lost my dog’s spleen and it was never received by the laboratory. It is believed that my dog has cancer and it was necessary to test the spleen. It has been a few days short of a month and I’ve heard nothing except sorry from the lab. No response from UPS. My dog cannot receive any medical treatment until we find the spleen.

UPS does not deliver packages to my apartment. The same address for years and never deliver. The mark is deliver, but never get it. UPS sucks. I wish they will deliver to the Right apartment, but they never do. Why I don’t know. They need to go bankrupt.

Packages are marked delivered when they are not. Packages are sent to an open room, van, or utility trailer. Packages are marked delivered upon entering this room but can be missing for more than three days. These packages are also sent to the USPS post office so they are being passed back and forth between the two buildings. To be hunting mail down on a daily basis is not ideal. Packages are left in a transportation van so if someone comes for their package at either mail service building they are not allowed access to their packages until the following day closer to noon than morning. Beaver Islanders don't need to wait three extra days for packages and have extra concern for their belongings.

They have lost my last 2 packages. I costing over 300 and another that was priceless (family heirlooms) gone and never to be seen again. It's sad you pay for a service but only give you back what you paid to ship. Even though I shipped it 2 day express. I don't understand how it can sit in 1 facility for so long when it was expressed.

I was here all day on Dec. 10th. And yet UPS said my package was delivered on the 10th at 11:02 am, I was to leave out of state for the holidays and now I can't because that package was my Christmas gifts to my daughter's, so I guess the driver will have a good Christmas. A reship is in and they will not use this courier but now I'm sitting waiting and not sure it will be here on time. When will someone do something about the dirty drivers they hire. I will never use ups again.

UPS is the worst delivery service. My package has been sitting at the airport since 12/16/23, it has not been picked up by UPS and it is perishable items. I will no longer purchase from companies that use UPS.

I never received my package. The proof of delivery has no door number or letter. You can't even make out the name on the package. Show me proof of which apartment you delivered my package to because I never received it.

UPS always asks for a legimate e-mail which mine is! Nobody else does this. With them, and only with them, I cannot track my purchases. Fed EX, USPS, Amazon, and everybody else doesn't have that problem. My e-mail works with everybody except inept UPS. I asked the sites I get orders from to take UPS out of my delivery options which they can't do.

They charged $34.53 to mail an envelope that weighed less than a pound!! It only contained a Christmas card and a small bag of dried apples! The same thing in the same size was mailed from the post office two days ago for only $5.70!! I could have driven it to and from the destination myself for less $34 in gas! And the other package containing the same things but with More Apples was going more than twice the distance and cost only $13.49! Both could have been send from the post office for less than $15 total! I WILL NEVER USE UPS AGAIN!!!! And in my opinion, nobody ever should! There was no way I would have mailed these today at those RIDICULOUS prices if I'd been the one there or had received a call or text from my husband before sending them. My packages will not even be getting there extra fast in exchange for such INSANE PRICING!

Package was delivered to wrong house. They even confirmed this with a picture. Got caught up in an endless loop trying to get help. Tried to reach customer support by phone but the automated system told me to file a claim online. When I tried online I got a message stating that more information was needed and I had to call the number that I had just called. Thank goodness Amazon was involved. They have fantastic customer service and immediately sent me a refund.

I ordered a package from here and UPS failed to deliver five times! They claimed my address was wrong but I can assure you I wasn’t. After talked to a dozen robots I finally got through to someone and even they didn’t do anything. I left specific instructions to leave my package in the mail room. So disappointed can’t believe a company like this can have such bad customer service.

I shipped my Christmas gifts home for my family. UPS lost my packages. They showed them delivered and they never arrived. I called the customer line and it took me calling several times to speak to an actual person. She was not helpful nor friendly. She instructed me to go back to the UPS store where I shipped the packages. When I arrived at the UPS store I was told that I had to called UPS. When I explained that UPS told me to return to the store, the manager called UPS and was told I had to submit a claim on the website.

I understand that the price of everything has gone up. And I’m far from a cheap/frugal person. However, the fact that UPS asks $96(!!!) to box something up is OUTRAGEOUS! It wasn’t an odd-shaped or heavy thing either. I will NEVER use UPS to send anything ever again. I don’t want to support them in any way.

UPS has one of the worst customer supports I've ever experienced. I have a package that was stuck in transit and tried to call it in and they forced me to put in a claim when "stuck in transit" isn't even an option. So, I put in a claim with "lost package" as the reason, since they don't have another option, and 2 weeks later nothing. Never heard back. I tried to call in again and get connected with an agent, but the automated answering voice would not connect me for my issue and told me to go to upscapital.com/myclaims, this website doesn't even work by the way. Even from past experience their ETA on arrivals is always wrong and delayed. I would highly recommend using any of the other services such as USPS, FedEx, DHL, just anything but UPS.

We have a good size teal sign by our front door that CLEARLY requested for delivery people to NOT knock or ring the doorbell UNLESS a signature is required. Whenever they do an Amazon delivery, they loudly rap on the door! Gets the dog going, I wake up (sleep diff hours), and it’s a whole thing! Read the gosh darn sign!

UPS drivers are not delivering to the house, last count 22 packages - have been left over 100 yards from the house, at the side of the road or next to our garbage cans. I have called repeatedly, and they are still doing it, worst experience in 30 years of shipping and delivery. UPS itself has done NOTHING to stop this, even after I set up a my choice account and put in 'Bring to front door'. I have filed numerous complaints and still, nothing.

I am not one to complain and give a bad review but I want to share my story to the public so this does not happen to them. I bought a pair of Uttermost lamps from 1stoplighting (original order # **) on December 15, 2022. The box was damaged but the lamps were still intact. The lamps were not a good fit for our bedroom so we decided to return them. The return request stated “The item must be in the original packaging and in re-sellable condition. Any damage incurred during shipping is the responsibility of the sender. We recommend that you purchase insurance sufficient to cover the purchase price of the item(s)”. We did tape any holes and cuts on the exterior of the box. The lamps were placed back in the Styrofoam packing within the box.

I had a package that was damaged either by the shipper or supplier. However, trying to resolve this problem, my package was lost when I was asked to send back to the supplier. UPS picked up the wrong package when I was asked to leave at the door. The drivers have the ability to scan the package; however, the driver failed to realize he/she had the wrong package. The package was never recovered and I am out of the wrong package being picked up and damaged goods.

I was home during both “delivery attempts” but I was definitely NOT contacted. No email, no text, no call, just lies. Small package so no big deal to them I guess but give me better options. MyChoice was a cycle that went nowhere. Now, what was supposed to have been a next day delivery, will likely have to be picked up in-store nearly a week later. USPS is more reliable. So ridiculously inconvenient and frustrating! And to think I actually supported their strike. Never again!

ABSOLUTELY THE WORST EVER!!!! Not only are they absolutely, completely incompetent, the manager and employees are RUDE. If this could have negative "stars" I would apply a "less than zero" value to UPS. Not only did the store employee put my package on top of my car where I could not reach it, they threatened me, a senior person, with calling the police to have me arrested! I ended up calling for police assistance. No one in the Yelm Washington UPS location would provide their name!!!! What kind of business practice is this? It was a horrible experience and caused me great trauma! I seriously felt like I was going to have a heart attack dealing with these completely unprofessional people!

Ordered an item to be shipped to our home in Florida. Delivery date was scheduled for Dec 4th. When I tracked the package - I learned it had been delivered to Kentucky on November 16th- WOW!! UPS never even reached out to us and we are without the item we needed for Dec 4th.

Was expecting a package to be delivered on 11/30, which required a signature due to its content's value. Since vendor stated that it required the signature of an adult living at that address, I asked a family member to sign it for me. UPS driver left package in front of front door, never ran the doorbell or knocked the door, and faked proof as it was signed by some C.H. Thankfully, I was tracking my package and after confirming that package was left and that driver did not ask for signature, I called UPS customer service to file a complaint.

I'm furious! A UPS driver took a package from my front yard that was already delivered to me. I have doorbell camera footage as proof. This is theft, plain and simple. UPS won't return my package or give me a refund. Unbelievable and unacceptable!

UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS. I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them.

I realize this is a busy time for shipping but. I am on my third package in as many weeks through UPS and it's sad. When I check tracking, they will estimate the delivery day from the beginning and completely miss it. I am waiting on a oxygen concentrator that was ON THE TRUCK TODAY but ended up back at HQ. So now it won't be here until Friday, PLUS it's getting beat up ridding around in that truck. First one I got was damaged right out of the box. Not sure why it was canceled, it was loaded at 9 this morning and canceled before 5. Is it STRICTLY 9-5 for delivery now?

UPS has been changing the address on our deliveries to a different address without our notice or consent. When I confronted the driver about it, and showed him the ups sticker covering the correct address, he said, "I didn't do it." I said, "That wasn't the point, that we needed it fixed as this wasn't the first package ups redirected." He argued that the address was not real. I assured him it was. Then he argued it was another county. Again I assured him otherwise. He made up one excuse after another until I finally said I need a supervisor who knows the correct information. He got hostile, refused to help find out why they were changing my address or who I could speak to. Then he took the package and left. I called the 800 number and the phone tree was even more frustrating as it only cares about specific packages and not customers. I would recommend FedEx.

UPS does not deliver on Saturday. I have lived in Perrysburg NY for 22 years and NEVER gotten a UPS delivery on Saturday. Our deliveries come out of Dunkirk NY and we're lucky if we get stuff on day we are supposed to.

*** Beware that if you order an international order and UPS damages/or loses your shipment - you will be responsible for paying for the replacement shipment fees *** So we ordered an expensive order (multiple boxes of industrial epoxy coating) through our work from the USA shipping to Canada. UPS allegedly damaged a box in our first shipment (I wouldn't know for sure as we never actually got it, the delivery driver couldn't find it) - so the supplier sent us a replacement order for the box UPS damaged.. The second shipment had to go through customs again, naturally, and our broker automatically did it, as they always do.. And I have been reaching out to UPS for months trying to get this rectified and they have been mostly non-responsive.

I shipped an item via EBay in a box that I purchased that was labeled by the manufacturer as size 20” x 20” x 4”. EBay informed me that UPS charged me an additional fee, because UPS said that the box was 20” x 20” x 5”. I have used the same size box from the same manufacturer before when I shipped by FedEx - no problems. So - it seems that UPS up-charged me for their benefit. See ya, UPS.

Paid for the package to be delivered next day air. Package was not delivered, assured by multiple customer service representatives and local dispatch that it would be delivered by the end of day. Was still not delivered. Followed up - no apologies, simply an ETA for subsequent delivery the following day. ETA came and passed. Called again, customer service said there was nothing that they could do. Local dispatch said they had no idea why the driver didn't deliver it as they were told and would hopefully deliver after 30+ stops by 11pm(!). Will not be using them again.

I've never had them make so many mistakes in the 40 years I have been using them. Their dependability has gone from "will definitely be there" to "Keep your fingers crossed". I guess they just got too big and they definitely don't care anymore. It's a shame. You can't even get a person on the phone but again, they don't care!

UPS has become useless. Can't speak to anyone about a lost package and they just don't care. Will never use them again for anything. Even the UPS store is no help. Totally a waste of time and money. Ship elsewhere.

Right now my shipment is two days late because it's been sitting in a distribution center less than 20 miles from my address. No detailed info on the website, and when I call the 800 number (WASTE OF TIME) and either enter or say the tracking #, it says that they can't find that tracking number. When I say "representative", it says they can't help me and ends the call. USELESS!!!

Twice in 2 days the driver delivered a package to the wrong address. One package was for me and delivered to another address. Today I received a package that was supposed to go to someone else. It took over an hour and multiple calls to UPS customer service to get the issues resolved. There is no way to report a mis-delivered package on the automated system. It is almost impossible to speak to a real person. Once I finally got thru to a live person, they suggested that I throw away the package that was mis-delivered to my house. They were clearly marked as medical supplies. UPS needs to reevaluate their customer service. Unbelievably poor.

I had a critical package with very expensive medication that was lost. It was scanned as going on the truck and never showed up. I could not get past the artificial intelligence to speak with anyone. After 40 minutes that drug company was able to - and no one at UPS had a reason or excuse. Now I have to be home for 12 hours to wait for UPS to deliver the replacement because the drug company does not trust ups! What a joke!

The worse delivery company I’ve ever dealt with, every time I have a parcel delivered by this company…there is always something that goes wrong! It is absolutely ridiculous. My current situation is they’ve had my parcel for six days now, they said the address was incomplete. It was not incomplete. It was exactly the same that I told them the six or seven times I spoke to them. Every time I call no one knows when the parcel is going to be delivered and every time I call they have the tracking number wrong. Some of the numbers mixed up. I highly would not recommend this company to anyone and I will never order anything if it is delivered by UPS! I just won’t order from that website.

I had an issue with my Lenovo 7i Yoga laptop (keyboard) and they offered to replace the whole system since we caught the issue early & we're on premium care. This shipment was going through UPS, so I was obviously continuously checking their tracking system to keep me posted. The tracker claimed that it would be a day early. A message was sent that the laptop was on its way and would arrive by 5. It never did. I later found out that they were apparently missing details which is odd since Lenovo had my apartment number (they got the original laptop to me). I phoned in, gave the missing details, apologies, sorrows, whatever. Another message said that the laptop was going to come in the next day at 7-8. Once again, never did.

UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (**) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not UPS's problem. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.

We ordered an item that was shipped UPS by the company. It was stated that it would be delivered in 7 days. Then we got a notice from UPS that it would be delivered in 14 days. We stayed an extra day at the location to be sure we got the delivery. Between these two dates we called UPS twice to try to redirect it to our next location. On the 14th day we called again and were told to contact the shipper to have it redirected by them. We contacted the shipper and they said they would have it returned to them and then redirected to our next location. On the 20th day we got a notice that the package was delivered to our first location.

I was having a package delivered by UPS. They gave me a delivery date which was fine. They then changed the date to a time that I was on vacation. In order for me to change the date to when I'm back for vacation, UPS charges $10. This is a required charge to get a delivery date changed even though it was UPS that moved the delivery date. I would strongly recommend doing business with FEDEX, which allows you to change delivery dates for no charge.

Sent package on 10/09 supposed to be delivered on 10/11. Check tracking and said rerouted to Salem Oregon, package supposed to go to Pomeroy OH. Took me 2hrs to get a chat to find out that they sorted it to the wrong hub/facility or something like that **. I will NEVER use UPS again.

I am not sure what issues are going on between UPS and T-Mobile but the ones who are suffering is the customer. I ordered a new phone with T-Mobile. The process went smoothly. The issue that I ran into (and I will address this with T-Mobile as well) I wasn't notified about any information on my phone until I got an email at 9:30am that the phone was out for delivery. I am unable to leave work, because I don't know what time they will be there, because a signature is required. So I miss the delivery. I call UPS and I was told that I had to call T-Mobile so T-Mobile can change delivery instructions. Call T-Mobile and was told that they didn't do that. Called UPS back again and was told that they can't let me sign for my own package because of T-Mobile. So now I am in the waiting game to see when I will actually get my package delivered.

I can't stand UPS lack of customer service, some drivers are quick to mark the item as "Sorry we've missed you " and they never showed up.... If you sick of the job let someone else do it!!!! I hate dealing with UPS

I’ve been missing five packages for one and a half months with UPS. After many calls with the same response, they reimbursed one through the sender. All of the packages are valued at over 1k, and each customer service representative provided different answers and neglected their responsibility. They should be considered one of the worst carriers.

UPS notified my that a package had been delivered and after looking at the Proof of delivery it has been dropped off at a sock and signed for by TMobile. Neither of which are at my apartment. Investigation was opened and then closed because a "Proof of delivery" was provided. When I called UPS regarding the closed investigation I asked if the address associated with the "Proof of delivery" matched mine and, of course, the answer was "no". A second investigation has been opened but I have no confidence that the package will be found. UPS as an organization is incompetent and incapable of doing the most basic of tasks related to their job(s).

A 6K check was to be delivered overnight, the shipping details continued changing. The package never came and when customer service was called I was told the driver made an attempt, that was a lie. The driver never came to the door, there wasn’t even a UPS truck on my street that day. In my opinion based on knowing the driver never came to my door and never parked in front of or within 3 blocks of my home- The driver chose to go home and not finish his deliveries. However to keep any questions about why he didn’t make an attempt he lied and said he did so. He didn’t have to actually work all the assigned stops. I was told the manager at the Round Rock TX facility would contact me by 10 a.m. guaranteed the following day, that call never came. I called customer service back again and notified them the call never came, I was told the manager’s supervisor would call the same day before 7 p.m.; of course no surprise that call never came.

Sept 8 or 9 UPS delivered 2 large boxes of supplies from the VA to my address and broke the bottom of my screen door, bending the sweep so that it needed professional repair. They were evasive and difficult to get anyone at customer service to repair it although I have a claim number. I was promised call backs and a house visit several times which never happened. One employee told me to send photos of the damage which I did twice (3 photos sent twice to the email address she provided). No response, then three weeks later I got a call from Cynthia ** saying that I had no proof that UPS did this and that she hadn't seen any photos! She repeatedly and rudely screamed at me! Was accusatory.

UPS has the worst customer service! I was talking with an agent and at some point he just started ignoring me and not replying at all, waiting until I hang up the call. I sent the package yesterday and it was returned to me today due to UPS' FAULT! And they won't admit it because customer service is not serving customers!

So I sent some items back to Amazon on September 22 2023 at 1:17 pm. I told them about it, it were 2 orange rugs. The UPS driver picked it out (with a ** man who claimed he was the supervisor) but failed to scan 1 of rugs. Listen to the video. I have video in screenshot to prove it. ** for the rug that was not scanned. UPS is responsible cause their driver pick the rug up but did not scan it. UPS never resolved the issue, and on top of that, the driver is mad and won't pick up my packages anymore, they can at least put another driver on this route since he won't do his job but he can steal my rug though.

Went into Decatur Alabama UPSshipping store 9/28/2023 mailed keys to Rustburg Virginia. Paid 52.00. They said it would get there Friday next day. It got there Monday 10/2/23. Lady said post office is at fault. They wouldn't give me my money back. UPS nor postal service people beware. I told them exactly what I wanted if they couldn't do it could have said, so I could have driven there in 8 hours. These young people are working and just don't care what kind of lies they spin you. It's happening all over the USA. Never thought I would live to see the USA in such a sad state. This generation 20-45 will be our demise. Won't ever go into that store and mail anything again. Please don't waste your money like I did.

Never buy an Ecotric Ebike. On 9/11-23 I purchased an Ecotric Cheetah for $660 from Walmart plus another $60 for 3yr warranty from Walmart courtesy of FAMETRADE LLC. When I opened my door to get the mail I notice a sticker from UPS on my door. After checking my doorbell camera it looks like the UPS driver just left the sticker on my door and never rang the bell or knocked. It's 115 degrees in AZ and the bike weighs about 100lbs in the box. The UPS sticker clams they would return the next business day. That was the last I've seen or heard from them. I filed a claim and it was closed without any contact or actionable request almost immediately. I finally got my money back after blasting their LinkedIn account.

A cellular provider shipped a replacement item to me via UPS on a Wednesday morning. I paid an additional fee for the overnight delivery, which meant I should have received the item on a Thursday morning. Thursday morning I received notice that due to weather my package was delayed. So I checked the weather in the area where my package was and UPS was telling the truth. However that's where it ends.

We sent our daughter a package while starting her freshman year. She couldn’t take everything she needed with her so we shipped the remaining items via UPS. The package (big box) is allegedly lost and allegedly they will reimburse $100 and the cost of shipping. We shipped 4 pairs of sneakers and clothes which all valued way more than $100. The customer service rep at the store asked what was in the box and we told him clothes and shoes and he said ok. Proceeded to process everything. Didn’t suggest insurance because it’s clothes and I guess he was that confident as we were that it would arrive to our daughter. Sept 11th to today Sept. 25th they’re telling us it hasn’t arrived. Put a claim in and uploaded pictures of all the items in the box. Manager at the store said we were offered to add insurance when the guy did not offer that. Horrible service.

Needed to contact UPS and it like pulling a leg, automated system is very poor. Does not work well and after a few attempts it hangs up on you, when I finally was able to get through it was a foreign person that can't speak English and no help at all .... If I could rate a ZERO I would.

Avoid UPS (Brown) at ALL COST.... This company is the worst company to work with. In the last week, two of my packages have had trouble with delivery. The first package was delivered to the wrong city, from the address on the label. The second package was sent back without notice of any issues. After following all the instructions and steps by the consumer service rep and supervisor to obtain my package, I was told, there was nothing UPS could do, to have my package delivery. UPS hid behind their policies and screwed over another consumer. Go Brown, the color of poo.

I shipped a very expensive piece of equipment through UPS and, knowing it's a big name brand, thought they would be reliable. When the shipment arrived at the recipient's house they sent me pictures and the entire box and everything inside looked like it had been thrown out of a moving train. None of the equipment was functioning. When we filed a claim to get some sort of refund they said that because we hadn't purchased insurance against their own negligence we couldn't get money back. Well, let me clarify. They gave us 10% of the value back which didn't even cover the shipping payment we made to them, and they didn't reimburse us for the shipping! So we were actually in the hole after selling out large, expensive piece of equipment! I was very disappointed in the service provided here and am not sure which shipping company to use in the future.

Avoid using UPS! They lost a $400 framed print that I ordered. I opened a claim and they repeatedly closed it saying they didn’t have any info even though I had emailed invoice and photos, twice. They have never followed through on my claim. Terrible customer service!!!

A package arrived, addressed to me, but the contents and invoice sheet inside were intended for someone else, and had ostensibly been mailed from Michael's (the craft store), where the label on the outside was from another business entirely. I called Michael's. After an hour (no joke) they put me on hold while they said they were calling UPS. Then they said I had to call UPS, and UPS would take care of it.

I paid for overnight shipping and am getting ground service. I called and inquired/complained and all I got was I will try. No resolution of getting to me faster or crediting the service. From here on out, I will request for FedEx shipping.

UPS delayed my delivery because it rained a little bit in the morning. I did logistics for the Army and that would never be in an acceptable excuse. It's noon right now and it's bright and sunny. A little bit of rain is not a reason to delay a package, it's an excuse to not do your job. As a logistician, I'm offended.

32.02 for and envelope to go from Bronx to Orlando late. Please comment. They lure in with date to deliver package and it's always late. How many people out there does this happen to? Is someone who look into this scam UPS is running?

Delivered time sensitive fresh food delivery to wrong address - and will not take responsibility. App is horrible. Overall - everything about them is sub par. The package was found a few blocks away delivered to a vacant house, but it was spoiled.

Ordered a package and the seller had it out same day and in my state by the next morning. The local UPS hub then subsequently lost it and provided no updates. 2 days later I'm filing a claim for a lost package valued over $700. I called their customer service the first day it went undelivered. They stated it would be on the truck the next day. Second day comes, still no delivery. So I call again and I'm told it will be delivered at 3:15. I call at 7pm at the end of UPS's workday and I'm told it was never processed. So more than one person definitely lied to me. As I was told by the last customer service representative that I now needed to file a claim for a lost package. I WILL NOW GO OUT OF MY WAY TO NEVER USE UPS AGAIN. Awful untrustworthy company with absolutely zero accountability.

We have the most courteous and professional delivery person. The driver I am most familiar with is Jamie and he is amazing. We have outdoor semi feral cats, some blind, some deaf and a couple who don't have good use of both front legs. He blows his horn to warn them he is approaching. He always delivers the package out of the weather and gives the door a good knock to let us know he's dropping off. He is polite and professional. He is a wonderful representative for his company.

My last order was made with expedited shipping and has been in a "processing" state for 2 weeks, no communication from UPS to see if there is a problem with the processing. This was for a single pair of shoes. A prior order of an entertainment center was "out for delivery" for over a month and arrived with shattered packaging and boards. Absolutely awful company with a long history of delayed shipping and terrible customer service, PLEASE companies that use them will you please stop!

Ordered a clutch kit for A pick-up, on 8-28 at 1:50 pm EST From Amazon. Told UPS would be the shipper, by ground from California. UPS picked up package at 12:37 pm on 8-28. After 9 stops at different UPS carrier facilities. It arrived in Louisville KY on 9-02 at 3:23 am. I received the package at 1:56pm on 9-05. So why 8 days? UPS says they have 1-5 day guaranteed service. I do realize Labor Day was in mix, but why wasn't it delivered on Saturday. I saw a UPS truck at a neighbors on Saturday.

I shipped a Medium Package next day air saver on 08/19/23. The package should have been picked up 08/21/23 & Delivered 08/22/23. It was picked up 08/23/23 & delivered 08/24/23. I received a refund as I shipped it ground.

When I lived in upstate NY, UPS was fine. The drivers read my delivery notes, followed the instructions, left packages accordingly, and there was never an issue. Since I have moved to Massachusetts two years ago however, they are a complete nightmare. They do not bother to read - follow delivery instructions. It's a crap shoot whether you'll have your package delivered, or sent back, depending on the driver. Don't even bother trying to call the robot customer service, you will not ever get through to a human, and the robot is programmed to get you off the phone asap and not help you.

If given the option to choose a different delivery service, I will. My package is ALREADY 2 days late and I am being told that it will still be an ADDITIONAL 3 days before it is delivered. TERRIBLE customer service as well. Unwilling to be helpful and you may as well be speaking to a recording. WHAT A FREAKING JOKE!!!!

Left my package against a tree in the rain rather than walk a few extra steps and porch it. Tried for three days to reach someone. UPS clearly does everything in their power to keep you from reaching anyone. Finally did reach someone and was promised a call back by driver's supervisor. No one ever called back. Worst customer service I have ever had...period.

I would not trust this delivery service with anything important. Fortunately the package that was missing was of little value. It is just disappointing that I cannot rely on United Parcel Services to deliver my package safely. I got a notification my package was delivered, only to find out nothing was in my mailbox. The very least a delivery service should do is deliver your package.

Recent deliver of package from US to Canada, Cdn$230 declared value (although this was a return). UPS Fees = 73.15 brokerage Fee + GST (government control) + Duty (not sure why on used item that a return).

I attempted to inform them of a problem that I'm experiencing using their website email. It kept telling that I failed to enter a field, which I did not. I received 4 spam emails from "UPS", but was not.

I spoke to the driver in front of my neighbor's house and he assured me he was at the correct address. I received a message 2 minutes later saying my package was delivered. I looked in my box at my gate it was empty. My neighbor's box was not. It had my delivery in it. The package had the correct address and name on it and the driver still fouled it up. UPS and FedEx seem to have problems with my deliveries more often than any other companies.

UPS, at least in my locale, is absolutely horrible. They have closed their local office. Their website often as not is non-functional and throws error messages. They deliver to wrong addresses. I am at this moment at home, waiting for a package worth $100+ that must be signed for. They notified me that it would be here between eight and twelve fifteen today. But their site indicates that they never sent it out for delivery. There is nobody at UPS to straighten this out. All the seller can tell me is that I should stay home today, it may come later. This is my day off, and a day of my life squandered on UPS dysfunction.

I ordered an item from a retailer. Watched my tracking number and estimated delivery time, of course it says before 7 pm. So I’m stuck waiting at home because there’s no 1 hour window. The site said it was out for delivery, 10 minutes later I got an alert that read, sorry we couldn’t deliver your package but the business was closed, I live in a home, not an apartment build or commercial residence. So I called UPS, the representative said, “Oh, sorry about that, the driver didn’t even attempt a delivery because he only worked half day and didn’t get to yours”. The representative's name was “Zed”. He couldn’t help me get it redelivered, but he could send it tomorrow.. NO, I need my package today! He said, "Well we could redirect it to the UPS to the HUB, 15 mins away and we I could pay $5.95 to make that happen." What? I have to pay to get my package because you failed at your job, you only had one job… you failed famously. As you do on a regular basis.

The day I am allowed to choose who delivers my packages when I buy online is the last day I’ll be using UPS, god-willing. I ordered a necklace to celebrate my grandmother’s 98th birthday. The sender informed me it was their policy to require a signature upon delivery, so I was surprised when I was in the middle of a shift (I work as a paramedic) and I saw an email saying my package had been delivered. I saw someone scribbled my last name (not my signature) on the proof of delivery. I raced home at the end of a 48hr shift and sure enough, my package was not there.

I bought an $800 4k DVD player from Amazon and that was shipped to me in perfect shape with no damage. I sold the player on EBay for about the same price and ship it with the same materials from Amazon. Of course UPS damages the back end of it during shipping and I have to return and refund buyer. I paid for insurance and filed a claim. UPS denies me for inadequate shipping materials. It was double boxed with thick foam padding on top, bottom, and sides. So of course UPS takes absolutely zero responsibility for their negligence and mishandling. It looks like it was dropped, but of course I get blamed for their mistake. I am out $800 plus about $120 in shipping costs.

Item not delivered on time for silly reasons. Poor service. Supposed to receive the package today and tracking said on delivery all day. At the end of the day they changed the tracking to item will not be delivered due to improper company name. Very disappointed.

Had a package that was to be delivered on August 14. They changed the delivery to August 18 - I wanted to refuse delivery. Was told that they couldn't do that and hung up. Worst company and much worst practices!!!

I expedited a document and was told it would be between 2pm and 5pm and he showed up at 11am. It required a signature and had someone coming at 1pm. Now I can't get my parcel until Monday morning and I needed it Monday at 8 am and they don't open until 9:30 am. Never pay extra it's a scam with UPS. They do not care about the customers need. Sham of a company. If 0 stars was a choice that's what I would give. They will never get my business again and any company that send commerce only with UPS will not get my business either.

Been trying to get a pickup. Waited from 9 am to 10 pm. Every time we call get a different excuse. It will be there by 7 then 9 then 10 then 11 then next day to find out truck broke down. Will be there by 7. Called again to complain. Found out that ): we weren't set up for a pickup and they sent the packing slip to California without a package (how stupid is that). We work 3rd shift 11-7 then wait for package between 9-10 then back to work. Now waiting and hoping it will be picked up today (by 11) so I can go back to work! Isn't nice to know there's a trucker driving out there who hasn't slept in 3 days and doesn't do ** and coffee and no-doze isn't working. ** system is gonna kill me!!!

I understand delivery guys have a several packages delivered every day, But unfortunately never understand when this guys delivered your package on wrong address when your home have a big numbers on front of your entrance. This is really stupid,…

UPS has really went downhill. I had a package scheduled to be picked up, and was told to leave it on the porch by the front door. Later in the day, I received a notification from my doorbell camera showing the UPS driver walking up to the porch, very briefly glancing at the package as he stuck the notification on my door saying I missed my pickup, didn’t even bother to knock just turned around and left. I then tried to contact UPS more times than I can count with no avail. Finally got an answer and the rep could care less about what the driver did and seemed bothered by my business. If I can help it I will NOT do business with UPS again.

Paid for next day shipping, never received texts with updates, ETA of package arrival. Order was suppose to arrive Friday, waited all day at home with two kids, finally left home and UPS driver left "missed you note." Had to wait all weekend for "next business day" -- even though USPS ships and works on Saturdays --tracking info then said "delay, unknown delivery date". Called customer service, spoke to a bot who refused to allow me to speak to a human. Worst company ever. Apple store uses Fedex, will be shopping there from now on. Not planning on frequenting UPS any longer, will advise same to my friends and family. This is what happens when companies work with more robots than humans.

I can always depend on UPS. Even If I have an issue on delivery. They are so responsive and on top of it. Their tracking system is very accurate. With today circumstances and moral values are depleting. I feel that UPS deserves more credit. Their drivers, handlers customer service, all the departments. They keep America moving. I appreciate this company and will trust them with my shipping items.

I ordered a computer that required a signature. I was told it would arrive on Monday at Noon. I waited all day for it to arrive. The arrival day and time was not updated online, and I received no messages. I had places I needed to go but was instead held hostage in my home waiting for a package that never arrived. Finally, I received a message the next morning saying it would arrive that day at 10:30 am. I had a 9 am appointment that I could not reschedule that late (had they let me know the day before I would have rescheduled my appointment), so I went to the appointment and hurried home. I got home at 10am - 5 minutes after they arrived. There was no number to call on the paperwork, so I wasted time calling three different numbers before talking to the correct department. I am leaving to go out of town in a couple of days and need the computer set up before then.

If I could choose who my packages came through, it would NEVER be UPS. They lie about delivery times, leave your packages in puddles of water BESIDE your porch. I hope Amazon takes them out of business.

My company regularly sends me an overnight envelope and I almost NEVER receive it on time according to the tracking that THEY provide me with. I was supposed to receive one today, and of course it didn't arrive. When I called, it took FOREVER to get the automated system to allow me to speak with a real person, and when I finally got someone on the line, they weren't helpful. They just kept saying that it was out for delivery and would be delivered before the end of the day. The package is urgent each time, however it's never treated as though it's urgent. If there was another company or service we could use, we DEFINITELY would be using another one!

August 3, 2023 I found out after spending months and several hours trying to create a monthly invoiced acct and continuously finding out that it had still not been completed, that the customer service reps responsible for getting everything taken care of had created a fraudulent account and charged hundreds. To make matters worse, they created the account, under my personal name! Not my company's!

I guess my story is the same as all the other ones.. ordered something on a Friday, with overnight UPS. It's now Tuesday and I'm still waiting for it. We have held up an entire business waiting on ups. Our business is at a standstill until UPS can deliver the much needed part to run our machinery. Next time a company offers to send ups, I will immediately cease any activity with them. From now on, it's USPS or Fedex. This is not the first time. The only dependability about ups, is that your package will not arrive on time. That's a guarantee!

I run a small business selling artwork, prints, and handmade frames. UPS destroyed my packages/product so badly it seemed intentional. My wooden frames were fully bent and snapped, glass SHATTERED, prints scratched and ripped. These were packaged up to framing industry shipping standards, and would’ve been able to survive a reasonable amount of being pushed around in transit- so the treatment of these packages was clearly horrible. The driver even stated that the UPS delivery team was fully at fault.

Insured an item for 850.00. UPS lost it and acknowledged they lost it. Their policy says it takes 15 days to pay a claim and we still have not received full payment 2 months later. Over 10 hours calling to try to get support but it's impossible. Terrible company to deal with.

UPS is the worst ever. Never deliver on time and refuse to take any responsibility or accountability. I cringe every time I receive a notification that UPS is the company delivering my package. Last package the delivery was delayed 3 times. When calling for an update, provided confirmation that the package would be delivered the next day, however, called again and told it wouldn't be delivered for another 2 days even though it arrived in the local UPS warehouse at 4:00 am. They consistently provide inaccurate information, make promises and do not deliver, EVER!!!!

UPS continues to be the worst! The latest? A package I've been waiting for all week was "delayed due to weather." The parcel now sits just 2 hours from my house, but they failed to put it on the delivery truck last night, so now it's delayed one business day. Today is Friday which means the package won't be here until Monday. Three more days. Do they deliver here on Saturdays? Of course they do, but they're going to wait on this one until Monday. The weather in Vernon California today? 69° partially cloudy 2% chance of rain wind at 3 to 5 mph. Sounds treacherous.

UPS driver DID NOT knock or ring doorbell to give me my package today. Instead the driver just place , "SORRY we missed you" on my glass door. Very unprofessional behavior from driver for not doing his job. Dispatch was very unpleasant to talk to, did not want hear what I had to say, then hung up on the phone on me. This will make me think twice before using this company in the future.

Worst Company on the planet. Nobody answers the Customer Service Line.. if and when you can get through, Maybe they be in the U.S.A but very unlikely. I provided multiple details on multiple occasions regarding a refund they owed me. Last thing, they sent details to wrong UPS location. Worst company.

UPS offers insurance for packages sent. However they have a total different company called UPS Capital for insurance should your package become lost, stolen, or broken during shipping. UPS Capital has a claims website you now use to file a claim should your UPS package have one of the above stated issues. After you file your claim with UPS Capital they will never email or call you back. You will message them and check the status on their UPS Capital claims website and there is never a new status. This insurance they offer is totally a fraud. There is no one who will ever contact you no matter how many messages you leave either by phone or on the claims website. I will no longer ship anything with UPS ever again.

I frequently order food services (factor meals, every plate) and Honey Baked ham company for holidays. The order is shipped perfectly and makes it to my local UPS store the same day. It has arrived at the local ups around 5am yet they refuse to unload the truck until the following day. I live near the east coast, local UPS is in Jacksonville, NC. Again, I was supposed to receive a delivery that left a store 3 hours away yesterday morning, ups cannot tell me when it will be delivered but estimated tomorrow or the following day. I am now out $200 worth of factor meals AGAIN!!! I offered to come pick it up at the local department but was told they were not unloading that particular truck so this was not possible. This food literally was shipped from 3 hours away so how does that take ANY company 2-3 days to get it to me????

The company I ordered my cats' food from sent it via UPS. The driver claimed to have tried to deliver the package, but I wasn't home. That is a lie. I was home the entire time. No one rang the doorbell or knocked on the door. This is not the first time they claim I wasn't home to accept a package, even though I was. The whole point of having a package delivered is so that I don't have to make an extra trip. Now, because of their dishonesty and incompetence, I have to make an extra trip and pick up the package myself.

UPS UPS is terrible! A week after the package was shipped by 2 day air and umpteen efforts to track it, I got a new excuse and they are now blaming the sender or shipper who apparently put a hold on my delivery in their system! They are asking me to contact the shipper, without providing any proof. And the shipper is another ups store that they cannot identify... How absurd is that?

My customer received a damaged package. UPS rejected the claim based on the following reason: The item must be packaged in the 275# tested box, not the 200# corrugated box, which can handle up to 65lb items. Our package's net weight was 11lb, and gross was 14lb (proven by the UPS receipt when sending it to the customer; he also got the receipt with the exact details when he shipped it back). It doesn't matter, even if you have documented everything and followed the rules set by UPS. There is no way to appeal the claim since the UPS insurance department is as customer unfriendly as the rest of the customer service. Save your money. Please don't waste your money and time. The only way to get your money back from UPS is through a small claims court.

Was waiting all morning. Was sitting outside when I got an update saying they tried and I wasn't home. Even though I was sitting outside. Says they left a note... but nope. Called their customer service and they hung up on me twice. Third time since it's been less than a half hr since they "tried". I asked that they retry my delivery. I was told over an hr ago someone from dispatch would call me in an hr. Well it's been an hr and a half and still no call. I bet they'll say when if they do call that it's too late in the day and they'll retry on Monday cuz they already rescheduled my delivery in 2 days. I hate this company. Only time I use this service is when I order online and they choose it. If I could sue them for terrible service in every department I would. Only thing this company is good for is making copays in store.

Third strike and you're out! For the third time mangoes shipped to me by sister from Florida mysteriously disappeared, "mis-shipped" to some unknown location or ended up in a UPS drop-off spot days after my sister and I started a complaint at the point of origin. No 'missed you' notification was left on door nor bell rung. I am retired and at home every day yet when the package is tracked online it is declared delivered to "Other", "Non-existent address" or left completely blank.

They lost a duffle bag full of clothes that my daughter needed for summer camp. They offer little to zero help in finding or making a claim on the package. Their computer system constantly says there's an error and try again later. The store is too busy to help. A complete disaster - one of the worst customer experiences of my 67 years of life. They should be ashamed of their service. NEVER AGAIN UPS.

I called 800-742-5877 to make a complaint because we ordered a next day air delivery on Friday and we were told today that we were not getting until Monday. Arjay was sweet and understood my complaint because we were expecting a passport and we were leaving tomorrow out of the country. He saved us 1500.00 that we were going to lose if we didn’t get the package. We were able to go pick the package at the location after we made this complaint.

I would give UPS a zero if possible. It is virtually impossible to get past their stupid bot to speak with an actual person when you have a problem. The bot will NOT transfer you. You have to respond to several limited problem inquiries, it provides absolutely no useful information and then hangs up on you. To add insult to injury, it cheerfully tells you to come back again if you have other questions. I try to avoid any company that ships by UPS; asking before purchasing from them.

I bought suits and Clark's shoes in Kampala, Uganda and had a friend fly with them to Maryland. On May 8, I scheduled a pickup with UPS to pick the items and deliver them to me in Durham, North Carolina. I expected to use the items on my graduation on May 14. Delivery was expected to happen on May 10 but did not. I filed a claim on May 14. On May 30, I receive an email requesting me to upload the original receipt/invoice. On June 3, I upload the original receipt as requested. On June 8, I call UPS to find out what the status of my claim was and I am told it has been finalized and processed, and that I needed to send a letter confirming my address for the claim cheque. I upload the letter that same day and I'm told to give UPS 5 working days for the claim to be processed.

I have very negative experience with UPS, I am not sure if their drivers steal the things or not but whenever I order which is bit expensive, it never get delivered to my house and they lose the package every time. And then I need to do multiple follow up with UPS to get the investigation start and after the investigation result is always nothing. And then refund process. They need to understand that sometimes money doesn't matter much as we need those items on time and if we don't get items delivered on time then there is an impact and we lose. I will never suggest anyone use UPS to deliver any expensive items.

I always expect deliveries and have good experiences with USPS, Amazon & Fedex. Although I know that having a package container in our porch and a sign to “put package in the box”, deliverers are not obliged to do so, however all of the delivery companies I mentioned are conscientious and professional. They put them in my box.

They leave packages out by garbage and cannot drive up my drive to put on my porch and I’ve complained many times and you do nothing. Last package was in the middle of my driveway in a mud puddle in the pouring down rain. They couldn’t even bring it up to my carport or put it on the porch like I’ve asked them that are in the order descriptions to do. They have left it out by my garbage cans out by the road. One time it was a cabinet that was 120 pounds. Now, how did they expect me to get that up to the house? Worst company ever. I didn’t have to deal with UPS I wouldn’t.

Within approximately a week of my review, I was contacted by UPS customer relations. The representative gathered information and worked quickly to come to a resolution within an additional week. I only wish I had access to an appropriate representative before posting my review. (1 to 4 Star Rating)

Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!

Everything proceeded problematically from the initial signing. After signing up as a user, I booked a pickup and ship service. The driver did not show up. When the driver missed the deadline for the pickup, I phoned and was told that the driver would still come. The driver did not come, and I had to switch to FedEx to get things done. Tried to get my refund from UPS. The phone numbers direct and redirect, then you reach a person who redirects you to the same number with a bot that won't tell you anything without a tracking number or an account number. I had a pickup schedule number. I never made it to a tracking number because the package never shipped. Also, I do not have an account number, only a billing mode which they were very efficient in billing despite not having provided the service. Furthermore, they charged me more than quoted in the pickup schedule.

Don't use UPS to ship anything — if you care at all about the items you're shipping. They completely mutilated a package of mine carrying a number or items for my new apartment - it even had a huge hole ripped in it. They completely destroyed one larger item in there and dinged and dented multiple others. I sent photos of the destroyed box and damaged items to them and went through a ridiculously tedious and useless process to be told that since I didn't take photos of the inside of the box, while it was packed - "there was nothing they could do." I had to unpack everything to SEE the damage!!!! I spoke with multiple people, including management, and each time they said they would follow up after speaking to inspections and nothing. After weeks of this, nothing was ever done. They are a total joke and don't care at all about their customers.

My pharmacy paid for overnight air, guaranteed Saturday delivery for my time-sensitive medication. I called customer service around 7:30 PM Saturday and they said they will deliver before 11 PM Saturday evening. Medication still didn't arrive so I called first thing Sunday morning and customer service said they made an urgent note to deliver Sunday since the medication is time sensitive and Monday was a federal holiday. It didn't get delivered Sunday and when I called customer service later in the day, they informed me it was coming Tuesday and I should call the Health Department which was also closed for the holiday weekend. So now it's Tuesday and past the time of my injection so I had to use an alternative, not as effective, medication with awful side effects. UPS can go suck it.

Useless... Simply useless! Their concept of customer service is nothing but excuses! On day five (5 days past the quoted delivery date) still waiting to find my package! UPS WILL NEVER EVER GET MY BUSINESS AGAIN!!!

On 5/16/2023 around 4:30pm I went to pickup my husband’s package with order details and photo of his driver's license to UPS customer center at 10155 Monroe, Dallas, TX, 75229. They wanted to FaceTime my husband to ensure his photo matched. After that they made copies of my driver's license which I felt invaded my security and privacy and was NOT necessary. Next morning around 9am I received emails and text messages from my credit monitoring service that someone is trying to open two credit cards in my name. What a coincidence!! I am now dealing with identity theft and fraud issues which has been extremely draining, frustrating and exhausting experience for me and my family.

I was awarded a 65 inch TV from my employeer and when the package was delivered the TV screen was broke and the box was damaged. I filed a claim but UPS says they don't feel they are liable for the damages and denied the claim. First they said someone was gonna call to come inspect the TV but instead a driver just shows up to pick up the package not re boxed so he had to come back the next day and to my surprise this is the results Denied claim. UPS drivers fly up and down the road and slam on breaks causing damages but when you file claims that don't want to take responsibility. Very disrespectful and unprofessional company.

Google defaulted to an old address. To change the delivery, I need to talk to UPS. Literally 10 minutes into my phone call with Google, they shipped it and wouldn't acknowledge my tracking number as real. Now that the rest of the system says it's real, it still won't let me talk to an actual human unless I have a tracking number - which it now rejects?! Just let me talk to a human when I ask! Or I don't see how you're not complicit in a $600 loss.

They have repeatedly delivered to a retail location rather than delivering to my home. They have lost packages and on the occasions when I have paid to have a package delivery location changed, they accept the payment but do not change the delivery location. Customer service is horrible. They try to blame the customer for poor delivery service.

Once again, I have a delivery that per their tracking has been in town for multiple days now but suddenly "severe weather or natural disaster" is preventing them from delivering it on time. A timeline they set. The actual delivery updates also have changed to no longer show what it said about location days ago, meaning they were either falsifying the information to begin with or they're trying to cover their tracks because they've made a mistake. They're also impossible to contact for more inform. You end up in a phone tree that no matter what selection you pick results in you never speaking to a person and the call just getting dropped. I truly loathe when I'm required to work with them because a company I'm ordering from utilizes their lack of service.

Horrible experience! I shipped a 401 k rollover check through UPS. I realized they lost my check 10 days later. Tried following up for another couple of weeks. They told me the check was lost and I needed to file a claim. Meanwhile I had to cancel the check and ask my old 401 k provider to issue a new one. UPS made me run in circles between the store and their customer service to resolve the claim I filed. I visited the store at least 4 times. And called and emailed their customer service a couple of times each.

I have had lost packages with UPS and it has taken over 6 months and still have no resolution. I have called and called and called and still have nothing! They want their money to ship and they don't want to help in any way to get my lost money back to me. I have spent at least 50 hours on the phone with their useless customer service department and am very very frustrated.

This is not a one off. Several different times, I have had to put in claims, each time, they have NOT delivered the package, when the tracking info says "Your package has been delivered." A previous time, when they say the package was delivered and it wasn't, I installed camera all around our house. Now this time same thing, the tracking info says "Delivered" but it was not. Another claim was put in, this time I said I have proof from the video. This package says "Delivered" and says "Florence, NJ", but we don't even live near there. No response yet, it's been a week. This is definitely theft and had been going on for quite some time. With everything computerized, UPS knows who is the culprit, why not do anything, union? No more selecting UPS delivery for us, for anything we buy.

I'm awaiting a delivery of a new phone - scheduled to be delivered during my workday on a Friday - I work a block away, no big - website gives you the option to 'leave with a neighbor' within walking distance. I chose that option, think I'm all set and go on about my life. They attempt to deliver to my home, of course I'm not there - leave the 'We missed you' note. Talked to customer service because I asked to have it delivered elsewhere, apparently it take 1-2 days for any changes to process in their system (on a 2 day ship?!) - Well it was rescheduled to Monday, then to Saturday.

Drivers never wait for me to walk from my kitchen to the front door 5-10 seconds to sign for packages. When I call UPS, they don't care and charge a 5.99 fee to pick up the item at a UPS store. Never use them for any item you need to sign for. I spent over 3 hours on the phone with customer service because trying to change the delivery but kept getting an error on their website. The representatives were polite, but they had no policies to resolve my issue. They just told me I would have to wait until the error was fixed, and either wait until X business days for another delivery attempt.

I have twice shipped glassware through UPS, and both times items have been received broken. Even asked outlet store if item was packed well enough and they said yes. These items were not replaceable. FedeX or USPS here I come!

It seems every time I am expecting a package from UPS I always get a "Your delivery has been rescheduled." Email. FedEx has never been late when estimating, at least the day, of delivery. This being while UPS is consistently late on not just the hour range of the day to be delivered, but the day as a whole!

I strongly discourage anyone to use UPS. Specially for small items. I buy and resale from online auctions and sometimes have to deal with UPS. I try to avoid them at all cost. I just recently bought two Tyco slot cars online from New Jersey. The auction Had UPS pick up the item, package it and ship it. I ship out items all over the world and am very knowledgeable on shipping rates. UPS sent me a shipping invoice for these two slot cars for $54 for UPS Ground to CA. Of course it is a crazy outrageous rate. I called them complaining.. they tried to bullshit me with excuses like "we need to use large boxes" for liability reasons.

UPS has been the worse courier/parcel delivery experience ever. Both, delivery and customer service. Two months, it was sent twice, parcel never arrived and today I got a notification that the parcel was sent back to the sender. I email them, call them, the customer service didn't have an idea even I provided the tracking number. I talked to a supervisor and several agents and no one was able to track my parcel or give me answers. Unbelievable. Michelle supervisor, David was helpless and rude. Kenya didn't have answers as well. I won't make any business ever with UPS courier.

A package from Newegg Computers was to be delivered to my home office and the driver showed up with the package. I have him on my Ring doorbell video ringing my doorbell. Because I was not there and it required a signature because my g/f's name was on the shipper, and the address was correct, he decided to immediately (within an hour of ringing my doorbell) put the package on a truck back to the sender. I called UPS within an hour of his arrival and spoke with a SUPERVISOR who assured me the driver screwed the pooch and she was ordering the package back to my home address and the dispatcher would call me on Saturday to confirm, which he did call and we exchanged pleasantries and confirmed re-delivery to my home by this next Thursday.

My UPS package was delivered with black dust all over it, gravel road dirt and I don’t live on a gravel road and oil stains. I’m guessing the black dust is probably brake dust from vehicles and other trucks out on the road. Didn’t know that the package had black dust all over it until I dragged it in the house got the black dust all over me all over my hands, close floor and door. Called UPS. Talk to the supervisor. Nothing they can do. They won’t come back and pick up the empty box but they’ll pick up the box with whatever you have inside of it to have it delivered back. It’s like thank you like I want you to send it back just for you to deliver it to me again really!! I think companies should use the United States post office. At least you’ll get clean packages.

Told the gentleman I had an Amazon return. He said O.K. and went to the back room. Sounded like he was looking for a box (which was not necessary). Other young lady waited on two customers while I waited. He came out behind me on phone and we heard him tell the person on the phone that he was in Starbucks. Young girl and I both looked at each other and said What??? Then he walked right out the door and left me standing at the counter. The young girl was so apologetic and waited on me immediately and it took only seconds to take care of me. She then told me that he was the BOSS. I couldn't believe it. I will not go back to that location. Store #7236, 849 Cypress Parkway, Kissimmee, FL.

15 years ago UPS was great. They have disappointed me so many times since then I try to never be sent anything through their service. Next day air being lost. The driver delivered on a Monday but can’t find the address on a Friday are my biggest issues. I have been told multiple times a delivery attempt was made but they never leave a delivery notice and I have cameras on my driveway that send alerts anytime a car passes so I am certain their drivers are very incompetent or lying.

Thankfully it's not often I have to deal with UPS but when I do they are almost always late in the evening or don't show up at all AND there is NO WAY to talk to a live person. This company years ago was decent. Now it's deplorable and I hope NO company uses these bums for anything so we all can stop wasting our time waiting and wondering.

We (shipper), have been a client of UPS for 11 years. We pay high-value fees 80% of the time to ship one-of-a-kind hand made items. 100% of the time we require a signature for delivery. UPS garners signatures less than 20% of the time and loses packages 15% of the time. Here is our most recent story of general UPS insanity: Beginning on 2/20/23, we contacted UPS about a package that had not been delivered to our client. UPS location slick number 0270, Dartmouth, Massachusetts was charged with delivery and failed. There has been no driver follow-up sheet issued. There was follow-up with driver verbally. Client's number was provided to UPS in writing.

Do not use UPS International. I dropped off a package at a UPS Store and followed all of their instructions. I am not an experienced international shipper. After completing all required forms I was charge $190.00 to ship to Tel Aviv. Fair price all things considered. Sent on a Friday, was supposed to be delivered on Monday. I was delivering an emergency package to a family member who was in Tel Aviv from the US for one week only.

I have not had any issues with UPS. I see many shared low reviews; maybe it's an area/driver thing. For me the man who delivers in my area is always prompt, friendly, respectful, and my dog loves him; when UPS stops by, that's the highlight of my puppy's day. This driver ought to get a raise. Even during covid my packages were still either on time or early. Additionally when I go to my local UPS branch, the service there is also exceptionally great and very clean.

UPS had the exact same tracking number on two different packages coming from two regions of the country (Pennsylvania and California-talk about a lack of critical thinking). I received one package and not the other. I filed a complaint form online two weeks ago and have not heard back from UPS at all. I tried to call on the phone but I could not speak directly with a HUMAN! Thankfully the company I ordered from replaced the lost package. UPS is not to be trusted with our products being delivered or to get a reply from a human ever!

Been waiting over a month for my parcel. They refuse to give me a location to even come pick up my parcel. Getting zero help from anyone. The worst shipping company anyone can possibly use. Would not recommend this company to anyone.

My laptop that was being sent off to be serviced was lost by UPS and successfully passed the claims process last year. I insured my laptop when purchasing the label. They said the claims check was sent in December but I never got it. Customer Service for the claims department hangs up on me at some point every time and are not English speakers making it hard to understand what's happening. I ask for verification e-mails and never get one. I have asked for the option to have the payment sent to my card for a faster resolution.

I was receiving a delivery and was not going to be home to sign for it. I went onto their site and PAID to have it held at a "nearby facility". The hold wasn't processed until after 9pm by which time I had already made plans to have someone at the house receive it (because the hold wasn't confirmed). The hold agreement said it would be able to be picked up on Monday, I discovered the facility they have it at is closed Saturday, Sunday, and Mondays. Also, there was no way to modify or revert to delivery despite them presenting false information prior to my agreement to the hold. After many many attempts to speak to a human, I finally got in touch with a rep, who informed me she could not make changes to deliveries, or take customer complaints. The website offers subscriptions over and over, but no actual way to resolve anything.

Why not change your shipping times if you can't make 3 or 4 days. If it will be 5 to 7, step up and say so. Seems the more reliable shipper these days is USPS. That is just a gut punch.

UPS delivered an 1150 dollar package to my dog pen instead of where it would not be eaten. I got home to find my package with a 2 foot hole in the side and parts to my order chewed up and in the grass. No help from UPS.

UPS has become so unreliable it is beginning to hurt our business. Eight critical shipments were sorted incorrectly and have still not arrived to their destination. Several were express deliveries. They never refund, say they are sorry, or offer compensation for their poor service. My hope is that the hundreds of thousands of other people/businesses who have the same issues retain a great law firm and sue them into oblivion.

My package should’ve arrived here three days ago, and it says that it was delivered to the front desk of the hotel that I am staying in. The package never arrived. I checked back on the tracking number, and now it somehow says that it has been reassigned to a different delivery agent to be delivered to me, I make a phone call to UPS and they proceed to tell me no, sir your package has been delivered so I responded with. No sir. The package is not here and somehow is now been reassigned to a different agent.