United Parcel Service - UPS Reviews

Amazon delivery is improving, USPS delivery is improving, and FedEx continues to do a pretty good job. UPS, with their big wage increase and new benefits package is now terrible. A 2lb package arrives one morning and gets a location scan, then gets a location scan again the next morning, with delivery the third day. All in the same place. Meanwhile, the supplier and the customer get screwed. UPS must be very proud of dropping to the worst delivery service ever.

Please don't use this service. I had send my package with 2 days express on 16 Mar 24 and the delivery left in at the local store. I called right away and said that the embassy will not go to the store to pick up my passport renewal documents. They don't till the 08 April then I finally got a response that it was picked up. I received it on 18 April completely damaged. Everything was damaged including my passport. It's like the delivery driver drove over it.

Delivery time was ok but the handling was awful, it seemed like they passed over the envelope with the tires of the truck literally, and it had very important documents inside from the commonwealth that costed me money and time.

On April 17, at approximately 6 p.m., my late shipment from yesterday was received. Finally, after all that, your delivery employee treated me in a humiliating and immoral manner, while speaking to me by raising his voice and belittling my value, even though I did not direct any offense at him.

I went into a UPS store in Tucker Georgia to mail a package. The employee rudely asked for my phone number. I thought that odd, but gave it to him anyway. He rudely tells me I am not in their system. I asked why did I need to be in your system to mail a package? Annoyed of my question, he answers because you need to be in the system to mail your parcel. I asked, So I will need to go to the post office then? He nodded his head yes, as he looked past me to help the next customer. I left angry and disappointed. How is UPS still in business if they are sending away paying customers??? I did go to USPS and the employee was friendly and accepted my package with no issues at all. They now have my business.

Never use UPS for overnight delivery. It’s expensive and they make you wait all day. I have to sign for it. At lease FedEx will deliver first thing in the morning on overnight deliveries. I am furious!

Supposed to deliver between 1:30 and 5:30 pm per the shipper. It’s an expensive and important item that has to be signed for. I rearranged my day to be here. It’s well after 7 pm and no show and no update. In the past UPS has been rough with handling of packages as well. I would not recommend.

Worst delivery services, I have my package shipped by UPS with tracking number and signature required, driver delivered my package to wrong address, I saw notification and I open door and I saw driver leaving with his truck but no package was here, in system he sent picture but he cut my door number which I think he takes my package back after he takes pictures, I contacted UPS but they said that I need to reach out to the sender and pay again their stupid service. Who still use UPS in 2024??? Folks find another way to get your package. This ups things they are crazy.

This has to be the worst shipping service in the entire United States and possibly the World. They take so long to ship, packages could be in your city and you wouldn’t still get it for up to 3 days. Worst part is that they end up subletting the jobs to USPS most of the time. Such a bad experience EVERY TIME.

Worst delivery service company ever!!!! I’ve been living this address over 2 years, I have received UPS delivery many times before with this address but now they say the address and my name don’t match. I called them to confirm address, they said it’ll get delivered next day. I waited all day and they didn’t show up. I call them again, the lady answered told me to go to their facility to pick up. She quickly said “Sorry again, bye!” Then hang up phone before I did. THE WORST CUSTOMER SERVICE EVER!!

Y'all suck.. I had a VERY important package that was supposed to get here, it was a car part and without it I couldn’t drive my car until put on. The website said it would be here on Monday BY 1pm so I planned around it so I'd be able to take the days off to work on it. It became Monday at 4pm and it updated to Tuesday by 7pm, so I was already furious but luckily I decided to take it off too so I was okay. I waited ALL day Tuesday and it became Tuesday 8pm and it finally updated and went to WEDNESDAY by 7pm… it’s been in my city since Monday and y'all can't send a truck out and drop it off on a business day? Will never be shipping through y'all anymore because this happens almost every other time.

I arranged a collection, got a collection number, got a date and time, but they didnt arrive. I tried the website and eventually got a note saying it had been cancelled for a unknown reason. Called support, got through eventually, they didn't know why, said the team were probably too busy to do it. Honestly, every time I deal with UPS, there is some drama. Now I've wasted a day, and I'm still on hold waiting for some kind of resolution.

Every time I see my delivery is being fulfilled by UPS I get irritated because I know it will be late. Every time. \The last three deliveries in the past two weeks that were delivered by UPS have arrived or are arriving late.

When I returned home I am found a note from courier UPS that I should sign. I called the online store, I bought there 100 times, they never need a signature, I called them and they confirmed that not need signature. Why do I order to a home address where he has to leave the package outside the door and he takes it to the pick up location where I go and they tell me that the package is not there. The note he leaves says it’s ready pick up. Why should I waste an hour of time going to ups when delivery is to my home address? I did not request to leave the parcel at a different address and the online store did not request a signature. This is not a valuable package.

They never bothered to show up at all, proceeded to send me the "sorry we missed you" email. If you're going to claim you missed me, at least bother actually showing up. The address is correct on the email, yet apparently delivery drivers can't read.

New business, receiving lots of equipment and materials to get open. Landlord complained and requested all deliveries use back door. Sat all day waiting for UPS delivery for system needed. Got notice of attempted delivery. Driver placed sorry missed you notice directly next to posted sign that says all deliveries received at back door. What a waste of my time. Waiting all day with back door open. Driver didn’t even try. Use Fed Ex if possible, they take the time to actually try.

Wish I could give a negative review. I understand things can happen, but UPS is the worse when it comes to shipping and receiving packages. I am so tired of dealing with impossible to reach customer service, and when you do reach them they are unable to help? I had a package being sent over 3 weeks ago, online it says waiting on "resolution", but when I call and ask what I can do to resolve it, they say "we don't know what is going on". How does customer support not know and who am I supposed to call then? It's YOUR company YOU provide the service so YOU deliver that service or at least guide me in that direction. I don't even know why they waste their money on "customer support" when they are not even supporting anything. AVOID AT ALL COST. It would give me less of a headache to just drive across the country and ship things myself.

My husband and I needed to notarize our Wills and Powers of Attorney Documents. We went to the UPS Office at 2550 E Desert Inn Rd, Las Vegas, NV. Dennise, one of two clerks on duty, was the Public Notary at this office. We had questions regarding which documents needed 2 witnesses (the Wills) and which needed only the notary's signature (the Powers of Attorney). Adriana, the other clerk, was called to witness along with a witness who was with us. Dennise walked us through the whole procedure calmly and knowledgeably, even while a line formed behind us. She was able keep the line moving with the help of Adriana while walking us through each document. Five stars for Dennise and Adriana!

The worst company to deal with. Always there’s a frustration with a package. No updates available in their website. It’s chaos, Not recommended at all times. They should close their business. Will never ship with them.

I would prefer to give UPS zero stars. We have been very disappointed in their delivery service. We were expecting a bed this week. But the delivery driver went to the wrong address, so that person refused our package. It was then returned to the sender. We had to contact the sender to resend the bed. We are still waiting on it to arrive. Now we have been waiting for another package to arrive. The UPS app said incorrect address information, so we contacted customer service to check the information and it was correct. They have done this multiple times. We still do not have this package. We have not had problems with receiving packages from any other delivery companies.

I ordered NB shoes on the 24 of Feb, and today is April 12 and I haven't received it yet. First, they send it to their own branch in New Westminster. I was waiting to send it to my door, but when I tracked the package I saw it was sent to a branch in Delta!!! I called them and asked about the situation they said we came to your door but nobody answered! Which I think is a lie, I said nobody called or massaged me to pick up the package. Finally, she said we would send it again. 2 days ago I tracked it and saw it was delivered!! But I got nothing! I called them again and they said we sent it, and if you did not receive it, You should fill out the claim form and we will consider it! I was so angry, I tried to fill out the form but I had problems with signing in to my account.

UPS lost my package containing very important personal/financial documents sent to Canada. Medallions signatures, stock certificates, etc. And the UPS employee didn’t advise I should pay for enough insurance. When I called the store to ask how I submitted a claim since my package stopped tracking since 2 weeks ago, the employee got impatient as she said she cannot process claims. Thus I had to find out on my own and ended contacting an affiliate online instead. About my claim, I only received $29.04 refund/shipping cost. And they didn’t include the minimum default insurance of $100 in my refund. I remember the employee at the store told me it was the minimum insurance coverage $100 and that it was automatically included.

Have been calling UPS customer support for more than three weeks on almost a daily basis. None of the calls were helpful. I'm still waiting on several packages.Even though I have been promised multiple times that my packages will be delivered the next business day, nothing happened. UPS is using excuses and making willingly fake promises.

I ordered some speakers from Bose, made an account with UPS, to give instructions and even called to speak to an agent to make sure instructions were received and relayed to the driver. Simply, if no one is home, do not leave package on the doorstep because we are in a high crime neighborhood and package will be stolen. Leave me a notification that you came by and I will pickup the parcel from the UPS store/depot. My instructions were ignored, and the package was stolen as expected. They even took a picture of the package being left on the doorstep proving their incompetence and inability to follow instructions.

So it’s really sad that when you use UPS to deliver your packages and they somehow screw things up. So your package does not get delivered and they blame you, by coding it as customer refused delivery. That really pisses me off!!! I didn't refuse nothing. Now you can’t call them to complain. How sad.

They are lazy with exception of one delivery guy. If you live in a secure apt complex and you buzz them in to enter they don’t come in and leave a notice on door unable to deliver. If they do come in they leave package in the lobby and don’t deliver to the apt. Wish UPS will be aware of poor service. Every time I order from vendors I always hope they don’t use UPS as their delivery service!

The drivers are wondering hard-working individuals. The company and UPS stores are about as useless as anything I have ever seen. I have an electric label printer that runs on labels that UPS is supposed to supply. However, they take about 3-4 months to ship them to you. If you go to the “UPS store” they tell you that it’s not their responsibility to give them to you. So you are basically stuck. FedEx provides shipping bags that are free and when ordered come within 1-3 days. As a small business, I would highly suggest going with FedEx.

The Business closed Monday & Tuesday. The list of working days and hours posted on the main Door. UPS keeps coming in and considering attempts of deliveries. Called give the information and they decline to allow me to pick it up the package at the UPS location, with ID and proof of address. Package returned to sender.

It would be nice if they acted like they care about the package the customer is receiving. They will toss your package and not care what's in it. FEDEX is a way way better service. YOU WILL NEVER GET MY BUSINESS AGAIN

If you have any sort of problem with your UPS delivery, that's when all of the fun stops. You CANNOT get a live person on the line. Our business was expecting an important delivery, and UPS tried to deliver only once, and when we weren't there (if was AFTER business hours) they left a notice saying it was being returned to the shipper!! No one would help us at UPS --- worst service if you have a problem.

So I arranged for someone to meet UPS at the time they gave ( 230 to 700pm). The driver shows up at 11:57 then gives me the will attempt again tomorrow. So I use the app My Choice and find out not only do I have to drive across town but it's gonna be another 5.99 for this service. I pay 19.99 for this app. So basically I'm paying because their driver didn't show up at the agreed upon time.

The worst part about leaving this review is noticing that they are doing nothing about any of it. Absolutely zero customer service, only using automated. Best chance to get anybody is on Facebook and that was a chore. Why ignore all the one Stars? I requested somebody contact me numerous times and nobody ever did.

One of the worst services. Most of the time, delivery or pickup person lies. They said, they tried to deliver or a pickup attempt was made. But they never came. There is no way to communicate with the delivery person as well.

I would give ZERO stars if that were possible! My response to the UPS email asking, "Tell us about your delivery": My package was NEVER delivered! I had to go to the local UPS hub to pick up my packages! Outsourced customer service SUCKS! The staff at the hub advised that they never received any messages from customer service even though customer service assured me that "URGENT" messages had been sent to the hub on numerous occasions for several days in a row. I would NEVER recommend UPS to anyone for shipping. I will leave this review on every corporate review website that I can find. I would NEVER recommend that a US corporation outsource something as important as CUSTOMER SERVICE! The outsourced employee has no vested interest/incentive in providing quality customer service. This lack of service to the customer will turn away even the most loyal customer. UPS: You need to address this!!!

Give more than 3 seconds to review an address. Don't send it back immediately and give a minute to the recipient. You guys failed to reply to two packages that both notifications of address changes. You might be worse than USPS.

The drivers' speed and drive carelessly in residential areas. They say you are getting your package between a certain time frame and then hours after that time frame, they claim that suddenly your address has issues and you need to correct your address online. When you try to correct your address it sets the abbreviations back to where they were to begin with. There has been no problem prior but suddenly now HOLW to HOLLOW is an issue. I highly doubt it. Someone didn't want to run their deliveries. I really wish more companies would use FedEx! UPS is extremely undependable!

Never have been reliable for 1000’s of deliveries to my business but after their workers got a huge raise it's been waaay worse!!! I just don’t understand why none of these people at an individual level care about being good at what they do…

I am so very frustrated and disappointed with UPS right now. My doctor ordered a ColoGuard kit for me because of some health issues. UPS had no problem finding my house to deliver the kit. Then I had my "sample" ready for shipment and thought how convenient... UPS will come right back and pick it up. No worries, no driving 25 miles into town. GREAT! Except that I set up the pick up and y'all NEVER CAME! Was told "driver came, unsuccessful pickup". What the heck does that mean? It was on my porch for TWO DAYS, TWO SCHEDULED PICKUPS. My neighbor was working on his truck all day. Said no UPS truck has pulled up AT ALL!

UPS Is absolutely terrible. They destroy your packages and simply do not care. I wouldn't recommend them to my worst enemy. They completely destroyed my package even though it was labeled fragile on every side of the box.

I needed to send something overnight for a wedding that was happening 2 days from the shipment date. I paid an exorbitant amount for overnight shipping and was assured it would arrive the following day, with plenty of time before the wedding. The package was delayed 4 days and sat in a warehouse in the destination city where nobody could pick up the package. UPS was entirely unhelpful and exhibited no sense of urgency. Do not recommend.

Jesus Christ. I gave the address three times. I order some from FedEx. I got over 30 boxes on time with no issue. I can’t get one package. I could’ve picked it up or anything. It’s like there is no concern for how important the package was. No one called, reached out, attempted to contact me. I mean no customer support outside of me contacting Facebook. I work for USPS and our delivery is horrible. I expected much better service from UPS.

Their website is the worst. I ordered a cellphone from T Mobile. It unexpectedly required a signature, and after two failed attempts, I reached out to UPS to try to change the delivery location to a pick up center. The website frequently crashes when trying to change the delivery location or day. When asked to verify my identity, it somehow can't confirm my information with the vendor. First time I asked customer service, I was just told to reach out to the support team and was shut down when I pointed out the third delivery would already start if I did. The second time, I was told on the phone that the UPS location would contact me to make accommodations. This didn't happen. I will never work with them again.

I've had to use this company a couple times for online purchases where I could not change the delivery company. Every single time my package got lost or delivered to the wrong address in all instances they were of no help. Didn't replace didn't refund I just lost my money because if their incompetence at their only job which is to deliver. Don't use them. Youuu might as well throw your money in the garbage.

A delivery company that refuses to deliver. I wish that was a joke. The rule is they are to ring bell and wait 2 minutes. My video shows driver pulling up, then leaving. Never ringing bell. Supervisors are very rude. Seems like even with proof drivers don't have to do there job at UPS. They get paid for riding around lying apparently. Oh yea driver said he rang the bell. The video showed different. I called the companies I deal with to see if they have another carrier. I will not place any orders any more with any company using ups. This is like 3 times already. I'm tired of the lying drivers.

How do UPS expect someone to sign for a package when you don't know it's coming. Service is trash. I've been home all day. It's now 6:33. A whole day wasted behind ups sorry service. Amazon would never. I do not recommend to any one. UPS sucks sucks sucks.

UPS has a worst customer experience. First I would like to point out here is they have a terrible automated caller for the international package which doesn't even proceed until you provide the tracking number. If you try to even provide it it will not even understand. You are just stuck to get transferred from domestic shipping team which if the call gets disconnected they will not even care to call you back. When you send a package they don't even give you a clear information on customs. Also they provide you with improper information when you are trying to seek help. These people make you frustrated and you just feel to leave it as it is.

My wife ordered a brand new IPhone 15 through Verizon. She was more than excited the day it was supposed to come. Unfortunately, she had to work when UPS tried to deliver it to her, so they had to take the phone back since she was not there to sign it. They told her it would be delivered the next day. We soon found out that was the first lie. Next lie happened when they said it would be delivered today (Monday). That was the second lie. Then they told her it was being held at the main UPS hub in the local area. She drove to the store to find out it was not there. She left and called customer service and they told her it was indeed at that store, which she proceeded to go back to the same ups store and was once again told the package was not there.

This review is specifically about UPS MyChoice. I'm attempting to change the delivery of a package that requires a signature and no one is available to sign for it. Logged into MyChoice and clicked the Change Delivery option. I'm switched to a page asking me to sign up for MyChoice - while I'm clearly already logged into the MyChoice system. I've found no way around this unbelievably poor web site design. At my job I monitor emails sent to a blind Info@ address. A half dozen or more emails a day are from someone in a foreign country, speaking very poor English, offering to re-design our web site. Apparently UPS decided to exercise this option rather than paying for a competent site developer.

Driver picked up a package the morning of the 25th and it didn't even get scanned until Wednesday the 27th! Finally left our town the 28th! Was supposed to be at the destination by the 29th Originally, now it's not scheduled to arrive until Thursday the 4th. Not sure it could be any slower! Worst service ever!

Anytime you purchase something double check who is the shipper. If its UPS run like H. I have not done business with them in 4 years and all my packages have been delivered until now. My wife used them and her package got lost. Fedex, USPS, Amazon, even the paperboy are more reliable than UPS. They are the worst

It’s sad when you call the 800 # you can’t be transferred to a representative! Worst place ever! I never ever want to receive packages from UPS! When you try to call and you don’t have a tracking number, you can’t get through to speak to someone. Waste of company!

What's the point in paying for insurance through an authorized ups shipping brick and mortar who also packaged said goods IF UPS will just deny the claim anyways? Don't ship UPS. For years have had mediocre services, and recently, I'm out nearly 400 bucks plus the shipping and insurance.

Garbage service. I ordered a present for my 18-month-old son with more than plenty of time for delivery. It made it to the hub in a town an hour and a half away. Then all of the sudden tracking said package was held because there is something wrong with my address. Over the course of three days I aced them FIVE times to verify the address. I spoke with dispatch once who was incredibly rude and even hung up on me. After finally speaking with a supervisor, he was able to resolve the issue as best he could but the package wouldn’t be delivered until the following Monday. Well folks, that’s too late.

On Wednesday March 20, 2024, I went to UPS to have them ship a box with artwork for an exhibit in Los Angeles. I was told for approximately $25.00 it would arrive on following Tuesday. Since the artwork was for an exhibit, it needed to arrive earlier. Therefore, I paid $90.11 for UPS 2 Day Air delivery so the box would arrive on Friday 3/22.24. The artwork wasn’t delivered until Tuesday 3/26/24.

Very bad delivery service. Looks like they don't want to get out of the truck or even ring the house bell to deliver the product and just take the package to the pickup location. They make me waste my time many different times. I believe they want people waiting for them outside the house the whole day.

A package was ordered from New York with expected delivery on 3/26. Package was not delivered. Called Customer support who said it would be delivered by the following day between 4:45pm and 7:00pm. I was tracking the package on the UPS app and at 3:36pm the driver changed the status to "this package is being held for a future delivery date". I called customer service and their only explanation was the driver signed out for the day. They could not provide any details about when the package would be delivered, and refused to allow me to pick up the package so that I would not have to stay home from work to receive it. Talked with 3 separate customer service representatives all of whom were unhelpful. The last hung up and said there is nothing they can do.

I have a package to go back to Amazon but it seems Ups lost it. The ups app and website indicates that the label was created but nothing else. This is the second package ups lost. I called and the automated assistant checked and said that an agent would not be able to help since there was no other information about this package. I'm out $31.99. The ups driver did not scan the label as soon as I gave it to him. This is the second package ups lost because I believe the driver did not immediately scan the label when I handed him the package. Had I known this I would have insisted he scan the package right then and there.

A computer was shipped to me by my new employer. It was to arrive on Friday. Waited for it, left my car in the driveway so that they know that someone is inside the house. Found a note saying delivery failed because signature is required and nobody was at home. Called them up, chatted them and begged them to send it. On Saturday a UPS truck delivers a package to neighbor across the street and cheerfully tells me that my package is NOT in the truck. Will deliver on Monday...When?? By 7 PM. So I have to sit the entire day waiting for the package to arrive. Wait, I did that on Friday and on Saturday....Sorry dude you gotta have patience, we are not FedEX and we are not USPS. So put your meaningless life on hold one more day. Who cares....Can we have zero star rating please. Or put some space where we can add some choice adjectives about UPS service.

Due to a safety incident a driver had during the Holidays 2023, UPS stopped delivering to my apartment complex. I put in a complaint with the BBB and after speaking with Brooks **, I was assured two weeks ago that everything was good to go. LIAR! AT 4:40pm on Friday, March 15, 2024, UPS delivered another package of mine to a nearby access point. Never even stopped by the apartment. Is this what they call customer service??? Terrible!

UPS destroyed my package. I paid extra to have it insured so I figured I was covered. Boy was I wrong. The online claims department said they couldn't help me and I'd have to file a claim at the ups store. Guess what the Ups store told me. I bet you guessed right, they said they couldn't help me, I should try filing a claim online. Absolute garbage. Don't bother with the insurance because if you ever need to use it, they will just jerk you around until you've wasted countless hours of your life. I'm sure many people end up just giving up. They had no problems taking my money. Not one. They were happy to take my money and sell me "insurance'. They also had no problem destroying my package.

Hello. To whom it may concern, the UPS delivery system failed me as a customer, because of my current work schedule hrs. from M-F 7:30am-4:00pm, I couldn’t leave work to make it on time for all three deliveries. 1st delivery at 3/6/24 @ 12:21pm, 2nd at 3/7/24 @ 11:39am, 3rd at 3/8/24 @ 11:20am. I couldn’t change my delivery status. Didn’t understand why I was restricted, because I paid full price for this product to be delivered at my convenience, I was given no options to get my package that I paid for. UPS did not give me full access to my account to modify my delivery, it was their way or the highway.

I had a recent encounter with UPS that left me deeply dissatisfied. It all started with an urgent order I placed, expecting prompt delivery thanks to the extra fee I paid for expedited shipping. However, the package didn't arrive, throwing a wrench into my plans and causing unnecessary stress. What made matters worse was the complete lack of communication from UPS throughout the entire process. Despite regularly checking the tracking information, I received no updates or explanations for the delay. It felt like I was left in the dark, with no insight into when my package would actually arrive.

So, I just got a notice and I was home all day and no one knocked on my door until my neighbor came to my door and knocked and I found the notice. I called corporate and the 800# which should be renamed to call 1-877- call BOT! All phone numbers for help are transferred to the same program with the same bot, aka artificial intelligence and it is impossible to get a live human person to help and one would think.

I received today my package containing a special edition bike and noticed immediately after returning back to work that the delivered package had huge tears in the packaging where it's clear the package was tossed around hard enough to blow out a hole in the packaging a hole 18"X18" and noticed that the crank arms were out had landed were bent severely so I'd recommended if possible using another shipper because UPS customer service is non existent.

Delivery driver emailed saying he attempted twice to deliver. I have cameras in driveway and front door. He did not come. 2nd attempt I waited by front door just inside. He never came. Then he said he left at access point across the street at UPS store. I went 4 times in two days. No package. What good is access point then. Called customer 8 times in two days all in Philippine Island far from even helping all the same line. Dispatch will call you, they never did. 2 days waiting. Package delivery keeps on getting pushed back every time I talk to one of them. Just plain liars through and through. I will do business with them again.

We sent Prescription Eyeglasses to a patient on 1/30/24. Package was scanned and picked up 1/31/24. Lost the package and have given me the runaround since. Unable to speak to anyone to resolve issue. Unable to upload requested documents.

If I could leave zero stars, I would. I ordered a new phone through Verizon and they used UPS to ship. I selected a day that I had off from work so the package wouldn’t be out in the elements. I originally had a delivery date but it has since past and now all I have is “delivery date pending”. There is no way to speak to an actual person (just a robot who is not helpful at all). I am extremely disappointed in how UPS conducts business and I highly recommend you don’t use them if you’re in need of speedy reliable service. After reading other reviews I am now left wondering if one of the workers stole my package. I am stressed out over this whole ordeal as I need this phone for work. I should have just went to Verizon in person, I’ll consider this a lesson learned. USE ANY COMPANY OTHER THAN UPS!!!

Shipper send me package should arrive on Friday and now is saying Monday without notice. They just change it. They can't service even pets. Also weather is perfect from Salt Lake City to Denver. There is no reason.

Deanna **, our usual delivery driver is the utmost professional, friendly, courteous and all around best we have ever experienced. We always enjoy her prompt and highly efficient service. We wish all your drivers were like her.

Two out of the last three deliveries never arrived. I keep getting emails saying UPS fixed the address and I need to update my shipping address like it is my fault. On package never arrived, I am guessing the employee either stole it or delivered to wrong address. Second time it’s still an address is on my end and package is going to be at least a day late even though it has been at the hub now for two days. Ever since they got the biggest raise in UPS history they all seem to be very incompetent. If I see one of my deliveries is gonna come from UPS I immediately get worried. What a shame as they used to be the best.

The worker stole my package. They came up to my daughter's door with the box only to stop and then take the package back with him and then listed as delivered. These young children workers are the worst and now I can get in touch with no one. Did a claim online on for it to say at the end, "Sorry. You can't file a claim with this kind of order." I had a huge order for my birthday next week. Now it is too late to re order.. SMH.

Called to ask about the shipment details and why I never received a text notification on the shipment status change when all my profile notifications are set to text me. The agent only kept repeating to return to UPS.com and check status after the next status update date. Their other customer service phone number won't even allow you to talk to a human. It just hangs up on you.

I do not understand this trash company at all. 99% of every package I have ever received by them has always been either late or delayed by 1 or 2 days. How do I get two packages shipped from Canada one by USPS and the other by UPS both shipped out the same day with USPS as standard and UPS as 2nd day air. Would love to know how I received the USPS package early but my UPS is again DELAYED. I do not understand it. What is the point in paying extra for shipping if I never receive it on time, screw UPS.

I do not know why, but UPS drivers feel that it's ok to turn around in my grass, over top of my septic tank, and other places that are not turnarounds!!! So beyond done with this stupid company. If you don't want to back up, then don't come down my driveway!!!

Pathetic customer service phone number 8887425877.. It only tells us whether parcel delivered or not and doesn't go beyond that. Parcel has not been delivered to my address and apartment number for second consecutive time. All letters from USPS, Amazon and FedEx are delivered without any issues but UPS has issues. It is ok to have an issue but no customer service to help rectify the issues is even worse. The customer service number just goes to the AI bot which has no clue how to help in such situations and doesn't transfer to the customer rep so they can understand better. Very frustrating and very pathetic customer service for a courier service. Will never recommend UPS to anyone.

I ordered a package that was supposed to be delivered on January 25th. When I looked around my apartment, no package was found so I looked at the "proof of delivery" photo. The photo showed a white building (mine is red) so I checked a few buildings around me that were white to no avail. After a closer inspection of the photo, the package was at a dwelling with vertical white siding while my building is horizontal red siding.

This time they lost my first package, and now the replacement is going to be 4 days late, if it even comes then cause they keep not updated my tracking for 2-3 days at a time. This was a Valentine's gift that I ordered Jan 26th. Kind of sad that I’m still waiting for it at this point and don’t even know if I will get it or when. I have UPS and FEDEX both. They suck at getting packages to you, especially on time.

I use the store at 51st Ave and Olive all the time. Anita, Elias and Xavier were awesome as always in helping. Seen them helping others in a timely manner so no one has to wait long. Today I was dropping off a return to Amazon and with smiles on their faces they said they could help.. Thanks for helping and for being just down the street. Tis crazy lady appreciates you 3.

Absolutely frustrated by the lack of competent service! Drivers seem to invent new ways to disregard their Jobs and disrespect their Customers Packages. Hearing Impaired and Customer Service is not ADA compliant! Only contact offered is by a useless phone number!

Horrible delivery service. I paid extra for overnight shipping. Never got overnight shipping. Took over 5 days to get. Kept sending me emails saying, "Your driver is on the way". Then 3 hours later then send another email saying, "We rescheduled your delivery again 2 days later". So what happened to the overnight shipping I paid extra 14.99 for? I never got it. Far as I'm concerned UPS owes me that money back. You didn't deliver on your word, customer service also bad. Should have used FedEx. At least they are reliable. I want my overnight shipping fee returned.

Over and over again I get messages that my package has been delivered. Frequently it says things like "Met Customer" (only they didn't) or "Left at side door" (we don't have one). Aside from one driver, they seem absolutely unable to read addresses or street signs. I've spent days on the phone with "Customer Service" which is a misnomer to be sure, and only get my packages when the neighbors (who may be next door but may also be across town) have time to deliver my packages. It's no wonder you have such a crappy rating and it's no wonder you're having to lay off people. Unfortunately it's really difficult to even find a place to leave a review (not on the UPS website for sure!) so I had to be really annoyed to look hard enough to find a place to leave a review.

The only reason I gave one star is because I couldn't give zero. UPS is always good for ruining holidays. Their spoiled union drivers always attempt to drop things off early around the holidays but have no issue delivering at 10 pm when there isn't a holiday. Has messed up deliveries on Christmas, birthdays, and Valentine's day this year. Use FedEx if you have a choice. Can't wait till UPS goes out of business.

Chad was outstanding. He told me about various services UPS offers that I was not aware of. I told him that the great service he just demonstrated was a testament in how he was raised and that I am a big proponent of great service. Thanks Chad.

Last October 2023 I lost my package. I have sign up for texting updating delivery. Didn’t receive any text about package been delivered, but when I checked they said package delivered. Reported lost package. They sent picture that the package left in somewhere in the building but not in front of apartment door. Wished they send me text by the time they left the package somewhere so I can look for it, instead someone probably already took it. I reported again about this lost package. No further action. No package received neither refund. So disappointed.

My package never arrived at my house and I started a claim over a month ago and still have no answers. I don't understand how such a large company doesn't respond to its customers about its own product, plus I didn't choose them to make my delivery ... I entered the website and had problems logging in, I had to change my password, and when I managed to log in I didn't even have an answer, they ask me for invoices and documents to verify my purchase when I already gave them everything I had.

Avoid UPS. They have a history of losing packages. Pathetic customer service. No courtesy. No compassion. They are there only to rip off their customers. They "lost" my shipment weighing 40 lbs in Pittston, PA. Now only offering me a refund of $122 which is not even 10% of the package value!!

Every time Amazon has UPS "deliver" my packages they don't come, despite paying for Prime membership. Either UPS gives them to USPS to deliver - thankfully - or UPS writes: "Package held by carrier as street name is incorrect or missing. Please contact the carrier to update your address information." Ridiculous - Oh and don't bother going to the "UPS" Store - they're no help at all. I am no longer having my deliveries to my home as UPS is UNRELIABLE! I'll wait the extra days to have them delivered to a hub. Why anyone bothers paying the exorbitant prices UPS charges is beyond me! The good ole USPS is still THE MOST RELIABLE AND COST EFFECTIVE means to ship anything. Amazon are you listening?

They were supposed to deliver a medical equipment, (portable oxygen), to a senior citizen who lives alone, has poor eye sight and doesn't drive and they kept delivering at the wrong time even after they were clearly told when she would be at home. They made the first attempt while she was out for dialysis and left a note indicating they would return in one business day. They never did! When I checked online (I was helping the recipient) the system indicated that she had requested the item to be held at the warehouse. Which was not true!

We live on a small road, approximately 800' from the main road. The road serves two houses in the Adirondacks. UPS delivered a wall mounted fireplace this week and dropped it in the snow, 40' from the main road, 750'+ from either of the houses. Both homes have numbers on them and any GPS will bring directly to the front door. I must say, I never write a review but what happened this week is INEXCUSABLE. Thankfully my neighbor saw the box in the snow, stopped, wondering what it was. When they saw it was for me, they put the 45 lb box in their car and brought it to us. UPS, YOU MUST DO BETTER.

Lazy UPS driver rings the doorbell and immediately slaps a notice on the door before speeding off as I was coming down the stairs to meet him at the door to pick up my package. This is how we do business now??? Now I have to drive to a much less safe area to pick up my package. Why not try another delivery attempt??? I paid for UPS My Choice - the upgrade that allows you to have extra delivery attempts and modify delivery instructions not to drop off at the parcel and what happened??? They dropped it off at the access point parcel. UPS, DO BETTER. I guess I won't be paying for the upgrade again since your service is DEPLORABLE.

Package sent out for overnight delivery and I called spoke to customer service checking to see when it would arrive. They gave me a time that was later than I expected. I asked if I could meet driver to get package as I needed it by a certain time. Customer service reached out to supervisor, stated he would call within an hour. An hour and 1/2 later he called, stated he would reach out to driver and call me back so I could meet him. No call back was unable to make an appointment due to lack of follow through and still waiting on package and hour and 1/2 after I needed it. Poor customer service.

The way this driver damaged my package and my item…he didn't follow directions, left my package outside, you can clearly see he dropped it multiple times. Then I open it and pieces of my item are completely shattered. Then you can’t even speak to someone about it because they have everything set up through an automated system. I don’t even want to give them 1 star. This is ridiculous and Amazon needs to stop using them for their ground deliveries because every time they use UPS my things are guaranteed to been delivered damaged.

Always delayed and customer service does not exist. If you talk to someone they offer no help. They make up lies to excuse their late deliveries and have the attitude that they have all the power and the consumer has no option but to deal with their horrible service.

Absolutely the worst experience I've ever had with a shipping company. I dropped off a package at UPS Store and they refused to use the box I had. So I paid $20.00 to have them use their package. After 8 days and no delivery I contact customer service. I explain to them that the tracking number doesn't show that the package was ever scanned out of the UPS Store. They explained they don't scan the package when they pick up from the UPS Store but only when it arrives at the hub. Since the package never arrived at the hub they had zero clue of where it was.

I tried to send a notarized contract to Orlando Florida, and purchased the "there by noon tomorrow" UPS solution. Sufficed to say, at noon the next day, the package still wasn't there, and the tracking number showed nothing. I then tried to talk with a customer service agent to find out what was going on (good luck with that!). When I finally did get to talk to an agent, he kept blaming the store saying the package was never picked up from the store, so I went to the store while on the phone with him, and the store manager showed me the package was picked up, and in Concord Ontario. So in effect, they were pointing the finger at one another. In a nutshell, they lost the package, meaning I had to spend another $450 to get another package notarized, $2000 in late fees, but will get a refund ($54) from UPS. I will never use this inept organization again.

I paid $152 to ship a package with guaranteed next day delivery by 1:30 pm. The next day I checked the tracking and it changed from Saturday to Monday. My package was ruined and had to be thrown out. I went to the UPS box store I shipped from three times to speak to the manager. He said I had to call UPS Refund because they denied the claim he made on my behalf. After 3 round robin calls between a teller and the automated system, I was told to go back to the box store for a refund. I went back and the manager showed me the email he sent asking for the refund that was denied. I emailed UPS requesting a refund and they couldn’t bother to respond. The box store notified me and told me UPS denied it again. Absolutely terrible service by UPS.

UPS is the worst delivery service. I was home for three days waiting on a package. Zero attempt was made to contact me when delivery was attempted. My package is now being returned to sender and I have to wait for them to receive it and send it back. Customer service is nonexistent. Not the first problem I have had with them. The last package they refused to deliver was raw cat food that was bad when I received it 3 days later. I wish I could rate ZERO STARS.

UPS has by far the worst customer service I have encountered recently. Their service members sound like bots reading from a script. They are no help whatsoever. I was home all day waiting to receive my package and the delivery driver did not even attempt to deliver my package. I received an email while I was home that they attempted to deliver but failed. I have been on the phone with customer service for +5 hours. I kept being transferred to various depts with neither taking accountability or trying to help obtain my package. UPS IS AWFUL! DO NOT USE THEM.

We all know UPS is a shipping juggernaut - undisputable king of shipping. When you operate on a worldwide scale and transport and deliver millions of packages a month, you really have to give them their props - UPS is the king of shipping! HOWEVER, please do not try to reach a human to ask a simple question! When you call you get the most frustrating, exasperating, annoying computer generated intractable voice that will not let you speak to a person no matter what you do! OMG! I want to scream. Here is an example - I created a shipment. The pickup was at my local UPS store and I insured it for $1,000. They wait until after you paid to tell you that you must hand this insured package directly to a UPS driver or UPS authorized representative and get a receipt for the drop off or your insurance is invalid - uh, even though you just paid $14 for it.

UPS shipping facilities in Portland & Bend Oregon are total Liars! In 1 day a package went from Boise Idaho to Hermiston Oregon to Portland Oregon. It took 5 days to get from Portland to Bend to my house. I can drive to Portland in 3 hours! I can drive to Bend in half an hour! Their reason for delays... severe weather! Oregon has had beautiful weather, in the 50's, for almost 2 weeks!! That includes Portland & Bend!! Roads are clear and dry. So where's the "severe weather"??? This has happened with 4 packages in the past week, all with the same excuse. Lies, Lies, Lies!!!

UPS never delivers my packages to my front door. They reach over my fence or throw my package in the backyard. I never know that it's been delivered until a couple days later. Why is it so difficult to go to my front porch?

UPS is stealing packages in Knoxville, TN. FOR WEEKS. MULTIPLE PACKAGES "LOST" OR NOT DELIVERED, OR SITTING IN "LIMBO" AFTER ARRIVING IN CITY. UPS are thieves trying to use the excuse of 2 days of snow to not deliver multitude of packages while FedEx has no problems and has been delivering without incident for weeks.

Package left on wet pavement near garage door. Set in the rain for several days as I was out of town and not expecting the package. Driver apparently too lazy to walk another 10 feet to leave package on covered porch.

After only 2 attempts my package was sent back...so careless. They attempt to deliver during 1245 and 345pm both days while I was a work. Don't they know some people do work and maybe a later time was better?

My daughter Placed an order and it was shipped via UPS. It said that her package was deliver 3 days ago when we checked the tracking info but it only tells us that it was delivered to our City and State, not an actual address. It also says that the package was delivered to a front desk and received by the front door. There is not a front desk seeing as the package was supposed to be delivered to my home. Trying to call customer service is an absolute nightmare and after being hung up on many times by the automated system because they will not even process that there are any issues with deliveries, I was finally able to get a human on the phone and all she would do is tell me that my package was delivered and would email me proof of delivery.

Been waiting on a shipment for 12 days. Tracking has shown it's out for delivery for the last 4 days with no delivery. Was promised this morning to be delivered today 2-5 pm. No Delivery. Don't use this company for shipping.

I had a mattress delivered dumped on my lawn. My neighbor picked it up and placed it through my front door. Will never use them again. Also in the store where I live they charge $16 to print a label. I can go to Office Depot and accomplish the same thing without the rudeness or the outrageous charge. Office Depot for 34 cents. How these people keep their jobs in the service industry is beyond me. Fedex just a few days before delivered and went above and beyond.

I bought a iphone 11 on straight talk. It was supposed to come Saturday January 20th. IT'S COMING TUESDAY TOMORROW. It's monday january 22 as the time of writing this review. I HATE UPS. I HATE UPS SO MUCH LIKE OH MY GOD.

Called trying to verify a drop-off location. The number provided for location online states no longer in service. I call the main line, spent nearly 10 min trying to get past the automated system. Finally got to, Call Back. Later, Rep calls, poor understanding of the appropriate vernacular for Customer Service. Due to language barrier I was put on hold... I understand him, he's repeating other than what I'm clearly stating. Then I'm provided with a 4 digit phone number 3 times, each time asking for clarification and repeating the number, along with stating that's not enough numbers.

The LAST MILE LOGISTIC of the performing companies are very HORRIBLE! They don't care much about the recipients as long as they get the money from the shippers, anything after that there is NO CONCERN: communications, mistakes. Just as long as they can get by!!

I paid the extra fee for change of delivery. The change was supposed to take place the very next day. I made the change of delivery because I could not be home at the time that UPS was delivering the package. Once I made the change of delivery called the pick up destination, only to find out the package would not be delivered for another three days. This means that my possession is still in UPS’s possession not knowing at this package is even gonna be delivered. Essentially I paid for a service that UPS didn’t fulfill. This company uses ways to upsale their services. Which essentially is ripping customers off. I thought FedEx was bad but they’re not as bad as UPS. Their technology and their system are behind the times. They are a horrible service. Do not use UPS ever. They are terrible. Don’t use this service. Don’t use them. I hope they go out of business. They’re behind the times. They’re absolutely not a good company. They don’t live up to their promise.

This company can never keep the delivery times right, especially the signature-required packages, they would send an email with a specific delivery time and they either don’t show up on time or they show up 2 hours before the scheduled time when not expected to show up. Unfortunately, this happened more than once.

On multiple occasions the UPS driver (too lazy to get out of his truck) either just turned around and sent my package back ($3200 item), threw it by the side of the road or just laid it by the front gate. I live on a ranch and items disappear all the time unless its placed in the large metal box by my gate labeled UPS. It takes 10 steps to put it in there. They used to be a great company but now are at the bottom of my list. If it's something you really don't need use UPS, otherwise Prime or Fedex is much better.

UPS DESERVES ZERO stars!!!! This guitar travels halfway across the globe without any problems and then gets DESTROYED in UPS's hands. UPS NEEDS TO GO OUT OF BUSINESS!!!! IT CAN'T HAPPEN SOON ENOUGH BECAUSE THEY SUCK!!! I suggest you use a different shipping company because it is obvious this package was thrown forcefully during transport, and THIS IS UNACCEPTABLE!!!

Just avoid UPS. I had awful experience with UPS. I was waiting my package two days. I was home all day. They didn’t call me, they didn’t send me text messages, they just left the paper: "Sorry we missed you" /2 times/ I can not wait outside all day waiting for UPS. They are not interested about delivery, they are interested only making more money to returning packages to the sender again. The UPS application has to be totally improve like an Amazon. Just avoid UPS.

UPS is the worst delivery service I’ve ever experienced, they promote false advertising with their My Choice Services. When you call to connect with to have your mail sent to a location for pick up they give you excuses. I just recently order something and still have not received it because they say what time they are going to deliver and don’t deliver your package at that time. Now my package has been sent back after I’ve called numerous times to have sent to a location for my pick up. I would never recommend this company and truthfully hope they go out of business for their disgusting service. You have no control at all over your packages and they promote that you do. How disappointing is that? Smh.

Today (1-18-2024) I had a package delivered to my home. This package was about 73 lbs. I was not home at the time but my fiance was, however his is disabled (one-leg and on crutches). When the UPS driver arrived, my fiance asked if the driver could assist with bringing the package inside as my fiance clearly has limited ability. The driver stated that they are not permitted to go inside (understandable) however, he did not offer my fiance any other assistance and left. He could have offered to push it in the door and would not have had to enter the house at all, this would have significantly helped my fiance out. However, my fiance had a hell of a time trying to get the box in the house on his own. Common sense SHOULD have told the delivery driver that my fiance needed assistance. Just disappointed in this particular delivery driver and his lack of empathy.

UPS drivers in Lewisville Texas are thieves and needs to be checked and call to order. They always steal packages and send mail to the delivery website that the package has been delivered and meet the customer which is totally lies.

I received one notice with a promise of a second one. Instead it was directed back to sender per customer service. I requested it to be dropped off at closest access center. I am disabled. They refused. Sent it miles away where I can't get it. They promised delivery on a day and never came. Last attempt they arranged a time and came two hours earlier when I told them I'm disabled, at appointments. They disregarded every word I said and failed at trying. I was lied to and communication was poor. I was told I would hear from the driver each time. That was five days ago and still no package. UPS fails at meeting the needs of the consumers, especially the disabled. Shame on you.

I have tried delivery with this company several times, always with the same outcome. They state they tried delivering, with no answer. Then I have to spend time calling around to find the package, and ultimately end up going to pick it up myself. I have been home every time, they have supposedly tried to deliver. Nothing left on the door, but told to follow those instructions "left at door", by the courteous email for the "attempted delivery". This is the only delivery service that hasn't delivered me a package yet. I use 4 different services, and UPS will never make a 5th. When online, if the only option for delivery is UPS, I will not order anything. Sad that they now affect the business, companies need in an online era. Brown is the perfect company color!

I was waiting a box. I work from home and I spent 10 days waiting the box delivery. They never came or left on my door a notification to pick up on their office. However, they updated the status to rejected and then they returned my box. I called the customer service and they said they could do nothing. This kind of problem was not an exception. Terrible service.

My package was out for delivery today however got scanned as weather delay here in Arizona where the sun is out at 75 degrees. This is absolutely ridiculous. They get a giant raise but are able to just bypass my delivery for an unreasonable circumstance.

It seems almost every package that is shipped to me by UPS gets lost! FedEx no problem at all, but UPS and USPS is always a problem. Why can’t companies just ship FedEx so we get our stuff or at least have accurate tracking that says, “hahaha we lost your package again“.

UPS recently "delivered" a package by dropping it on the side of a driveway, in the snow with the package partially covered by snow. The package is clearly visible from the street and since the package clearly shows the contents to be an NAD CD Player, UPS is inviting theft. Equally important - this is not even my driveway! The UPS damage claim department only wanted to know if the package/contents were damaged. They did not care to discuss the root problem: UPS driver knowingly abandoning a package on the side of someone else's driveway, in the snow, with no notice to me. My problem with UPS is that their drivers routinely drop our packages along our neighbor’s driveway. We have deliveries by FedEx and by USPS and they seem to be able to deliver properly to our secure and covered front porch. Why can't UPS drivers do this?

Envelope ripped open, contents stolen, envelope taped back together on three sides and then delivered. UPS did nothing to make it right. I had pictures of everything and never even heard back from them. This was a $500.00 value. I will never use them again.

I missed the delivery of my parcel on Friday and called UPS just to find out the address where the package would be held til the next business day (which would be Monday). First of all, it is almost impossible to get in touch with a human being for customer assistance, it took me to call 7 times and choose random options to get a rep to talk to. Second, the representative was very unhelpful. All they did was say "We can't do it over the phone and you have to pay $5.99 to pick it up from the UPS location". I don't understand why it is so complicated. I have my ID with the delivery address on it. Another thing I don't understand is why UPS employs Customer Service representatives if they are as useless as a rock in my backyard. Worst experience ever!

I shipped 2 tins of cookies in December from Washington state to Colorado and Massachusetts with 2 day delivery. This normally costs me about $200. This year it was over $300 though I got a small discount due to my AARP membership—brought it down to $286. I grumbled about the expense in a local FB group and the responses led me to believe I had been overcharged. The 5” tall tins were packed in 12” boxes. The boxes were not cut down as they were in the past. I was unable to contact UPS online as I didn’t remember my password and their promised email never arrived.

We were expecting an Omaha Steaks from our son. However, UPS left it on the outside porch of our neighbor, who was out of town for a few days. Neighbor brought our package when they returned home. Our driveway is clearly marked with 6" letters on a stone column and was addressed properly. We will have to inspect frozen contents to see if still good (dry ice was gone).

UPS healthcare courier service lost my dog’s spleen and it was never received by the laboratory. It is believed that my dog has cancer and it was necessary to test the spleen. It has been a few days short of a month and I’ve heard nothing except sorry from the lab. No response from UPS. My dog cannot receive any medical treatment until we find the spleen.

UPS does not deliver packages to my apartment. The same address for years and never deliver. The mark is deliver, but never get it. UPS sucks. I wish they will deliver to the Right apartment, but they never do. Why I don’t know. They need to go bankrupt.

Packages are marked delivered when they are not. Packages are sent to an open room, van, or utility trailer. Packages are marked delivered upon entering this room but can be missing for more than three days. These packages are also sent to the USPS post office so they are being passed back and forth between the two buildings. To be hunting mail down on a daily basis is not ideal. Packages are left in a transportation van so if someone comes for their package at either mail service building they are not allowed access to their packages until the following day closer to noon than morning. Beaver Islanders don't need to wait three extra days for packages and have extra concern for their belongings.

They have lost my last 2 packages. I costing over 300 and another that was priceless (family heirlooms) gone and never to be seen again. It's sad you pay for a service but only give you back what you paid to ship. Even though I shipped it 2 day express. I don't understand how it can sit in 1 facility for so long when it was expressed.

I was here all day on Dec. 10th. And yet UPS said my package was delivered on the 10th at 11:02 am, I was to leave out of state for the holidays and now I can't because that package was my Christmas gifts to my daughter's, so I guess the driver will have a good Christmas. A reship is in and they will not use this courier but now I'm sitting waiting and not sure it will be here on time. When will someone do something about the dirty drivers they hire. I will never use ups again.

UPS is the worst delivery service. My package has been sitting at the airport since 12/16/23, it has not been picked up by UPS and it is perishable items. I will no longer purchase from companies that use UPS.

I never received my package. The proof of delivery has no door number or letter. You can't even make out the name on the package. Show me proof of which apartment you delivered my package to because I never received it.

UPS always asks for a legimate e-mail which mine is! Nobody else does this. With them, and only with them, I cannot track my purchases. Fed EX, USPS, Amazon, and everybody else doesn't have that problem. My e-mail works with everybody except inept UPS. I asked the sites I get orders from to take UPS out of my delivery options which they can't do.

They charged $34.53 to mail an envelope that weighed less than a pound!! It only contained a Christmas card and a small bag of dried apples! The same thing in the same size was mailed from the post office two days ago for only $5.70!! I could have driven it to and from the destination myself for less $34 in gas! And the other package containing the same things but with More Apples was going more than twice the distance and cost only $13.49! Both could have been send from the post office for less than $15 total! I WILL NEVER USE UPS AGAIN!!!! And in my opinion, nobody ever should! There was no way I would have mailed these today at those RIDICULOUS prices if I'd been the one there or had received a call or text from my husband before sending them. My packages will not even be getting there extra fast in exchange for such INSANE PRICING!

Package was delivered to wrong house. They even confirmed this with a picture. Got caught up in an endless loop trying to get help. Tried to reach customer support by phone but the automated system told me to file a claim online. When I tried online I got a message stating that more information was needed and I had to call the number that I had just called. Thank goodness Amazon was involved. They have fantastic customer service and immediately sent me a refund.

I ordered a package from here and UPS failed to deliver five times! They claimed my address was wrong but I can assure you I wasn’t. After talked to a dozen robots I finally got through to someone and even they didn’t do anything. I left specific instructions to leave my package in the mail room. So disappointed can’t believe a company like this can have such bad customer service.

I shipped my Christmas gifts home for my family. UPS lost my packages. They showed them delivered and they never arrived. I called the customer line and it took me calling several times to speak to an actual person. She was not helpful nor friendly. She instructed me to go back to the UPS store where I shipped the packages. When I arrived at the UPS store I was told that I had to called UPS. When I explained that UPS told me to return to the store, the manager called UPS and was told I had to submit a claim on the website.

I understand that the price of everything has gone up. And I’m far from a cheap/frugal person. However, the fact that UPS asks $96(!!!) to box something up is OUTRAGEOUS! It wasn’t an odd-shaped or heavy thing either. I will NEVER use UPS to send anything ever again. I don’t want to support them in any way.

UPS has one of the worst customer supports I've ever experienced. I have a package that was stuck in transit and tried to call it in and they forced me to put in a claim when "stuck in transit" isn't even an option. So, I put in a claim with "lost package" as the reason, since they don't have another option, and 2 weeks later nothing. Never heard back. I tried to call in again and get connected with an agent, but the automated answering voice would not connect me for my issue and told me to go to upscapital.com/myclaims, this website doesn't even work by the way. Even from past experience their ETA on arrivals is always wrong and delayed. I would highly recommend using any of the other services such as USPS, FedEx, DHL, just anything but UPS.

We have a good size teal sign by our front door that CLEARLY requested for delivery people to NOT knock or ring the doorbell UNLESS a signature is required. Whenever they do an Amazon delivery, they loudly rap on the door! Gets the dog going, I wake up (sleep diff hours), and it’s a whole thing! Read the gosh darn sign!

UPS drivers are not delivering to the house, last count 22 packages - have been left over 100 yards from the house, at the side of the road or next to our garbage cans. I have called repeatedly, and they are still doing it, worst experience in 30 years of shipping and delivery. UPS itself has done NOTHING to stop this, even after I set up a my choice account and put in 'Bring to front door'. I have filed numerous complaints and still, nothing.

I am not one to complain and give a bad review but I want to share my story to the public so this does not happen to them. I bought a pair of Uttermost lamps from 1stoplighting (original order # **) on December 15, 2022. The box was damaged but the lamps were still intact. The lamps were not a good fit for our bedroom so we decided to return them. The return request stated “The item must be in the original packaging and in re-sellable condition. Any damage incurred during shipping is the responsibility of the sender. We recommend that you purchase insurance sufficient to cover the purchase price of the item(s)”. We did tape any holes and cuts on the exterior of the box. The lamps were placed back in the Styrofoam packing within the box.

I had a package that was damaged either by the shipper or supplier. However, trying to resolve this problem, my package was lost when I was asked to send back to the supplier. UPS picked up the wrong package when I was asked to leave at the door. The drivers have the ability to scan the package; however, the driver failed to realize he/she had the wrong package. The package was never recovered and I am out of the wrong package being picked up and damaged goods.

I was home during both “delivery attempts” but I was definitely NOT contacted. No email, no text, no call, just lies. Small package so no big deal to them I guess but give me better options. MyChoice was a cycle that went nowhere. Now, what was supposed to have been a next day delivery, will likely have to be picked up in-store nearly a week later. USPS is more reliable. So ridiculously inconvenient and frustrating! And to think I actually supported their strike. Never again!

ABSOLUTELY THE WORST EVER!!!! Not only are they absolutely, completely incompetent, the manager and employees are RUDE. If this could have negative "stars" I would apply a "less than zero" value to UPS. Not only did the store employee put my package on top of my car where I could not reach it, they threatened me, a senior person, with calling the police to have me arrested! I ended up calling for police assistance. No one in the Yelm Washington UPS location would provide their name!!!! What kind of business practice is this? It was a horrible experience and caused me great trauma! I seriously felt like I was going to have a heart attack dealing with these completely unprofessional people!

Ordered an item to be shipped to our home in Florida. Delivery date was scheduled for Dec 4th. When I tracked the package - I learned it had been delivered to Kentucky on November 16th- WOW!! UPS never even reached out to us and we are without the item we needed for Dec 4th.

Was expecting a package to be delivered on 11/30, which required a signature due to its content's value. Since vendor stated that it required the signature of an adult living at that address, I asked a family member to sign it for me. UPS driver left package in front of front door, never ran the doorbell or knocked the door, and faked proof as it was signed by some C.H. Thankfully, I was tracking my package and after confirming that package was left and that driver did not ask for signature, I called UPS customer service to file a complaint.

I'm furious! A UPS driver took a package from my front yard that was already delivered to me. I have doorbell camera footage as proof. This is theft, plain and simple. UPS won't return my package or give me a refund. Unbelievable and unacceptable!

UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS. I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them.

I realize this is a busy time for shipping but. I am on my third package in as many weeks through UPS and it's sad. When I check tracking, they will estimate the delivery day from the beginning and completely miss it. I am waiting on a oxygen concentrator that was ON THE TRUCK TODAY but ended up back at HQ. So now it won't be here until Friday, PLUS it's getting beat up ridding around in that truck. First one I got was damaged right out of the box. Not sure why it was canceled, it was loaded at 9 this morning and canceled before 5. Is it STRICTLY 9-5 for delivery now?

UPS has been changing the address on our deliveries to a different address without our notice or consent. When I confronted the driver about it, and showed him the ups sticker covering the correct address, he said, "I didn't do it." I said, "That wasn't the point, that we needed it fixed as this wasn't the first package ups redirected." He argued that the address was not real. I assured him it was. Then he argued it was another county. Again I assured him otherwise. He made up one excuse after another until I finally said I need a supervisor who knows the correct information. He got hostile, refused to help find out why they were changing my address or who I could speak to. Then he took the package and left. I called the 800 number and the phone tree was even more frustrating as it only cares about specific packages and not customers. I would recommend FedEx.

UPS does not deliver on Saturday. I have lived in Perrysburg NY for 22 years and NEVER gotten a UPS delivery on Saturday. Our deliveries come out of Dunkirk NY and we're lucky if we get stuff on day we are supposed to.

*** Beware that if you order an international order and UPS damages/or loses your shipment - you will be responsible for paying for the replacement shipment fees *** So we ordered an expensive order (multiple boxes of industrial epoxy coating) through our work from the USA shipping to Canada. UPS allegedly damaged a box in our first shipment (I wouldn't know for sure as we never actually got it, the delivery driver couldn't find it) - so the supplier sent us a replacement order for the box UPS damaged.. The second shipment had to go through customs again, naturally, and our broker automatically did it, as they always do.. And I have been reaching out to UPS for months trying to get this rectified and they have been mostly non-responsive.

I shipped an item via EBay in a box that I purchased that was labeled by the manufacturer as size 20” x 20” x 4”. EBay informed me that UPS charged me an additional fee, because UPS said that the box was 20” x 20” x 5”. I have used the same size box from the same manufacturer before when I shipped by FedEx - no problems. So - it seems that UPS up-charged me for their benefit. See ya, UPS.

Paid for the package to be delivered next day air. Package was not delivered, assured by multiple customer service representatives and local dispatch that it would be delivered by the end of day. Was still not delivered. Followed up - no apologies, simply an ETA for subsequent delivery the following day. ETA came and passed. Called again, customer service said there was nothing that they could do. Local dispatch said they had no idea why the driver didn't deliver it as they were told and would hopefully deliver after 30+ stops by 11pm(!). Will not be using them again.

I've never had them make so many mistakes in the 40 years I have been using them. Their dependability has gone from "will definitely be there" to "Keep your fingers crossed". I guess they just got too big and they definitely don't care anymore. It's a shame. You can't even get a person on the phone but again, they don't care!

UPS has become useless. Can't speak to anyone about a lost package and they just don't care. Will never use them again for anything. Even the UPS store is no help. Totally a waste of time and money. Ship elsewhere.

Right now my shipment is two days late because it's been sitting in a distribution center less than 20 miles from my address. No detailed info on the website, and when I call the 800 number (WASTE OF TIME) and either enter or say the tracking #, it says that they can't find that tracking number. When I say "representative", it says they can't help me and ends the call. USELESS!!!

Twice in 2 days the driver delivered a package to the wrong address. One package was for me and delivered to another address. Today I received a package that was supposed to go to someone else. It took over an hour and multiple calls to UPS customer service to get the issues resolved. There is no way to report a mis-delivered package on the automated system. It is almost impossible to speak to a real person. Once I finally got thru to a live person, they suggested that I throw away the package that was mis-delivered to my house. They were clearly marked as medical supplies. UPS needs to reevaluate their customer service. Unbelievably poor.

I had a critical package with very expensive medication that was lost. It was scanned as going on the truck and never showed up. I could not get past the artificial intelligence to speak with anyone. After 40 minutes that drug company was able to - and no one at UPS had a reason or excuse. Now I have to be home for 12 hours to wait for UPS to deliver the replacement because the drug company does not trust ups! What a joke!

The worse delivery company I’ve ever dealt with, every time I have a parcel delivered by this company…there is always something that goes wrong! It is absolutely ridiculous. My current situation is they’ve had my parcel for six days now, they said the address was incomplete. It was not incomplete. It was exactly the same that I told them the six or seven times I spoke to them. Every time I call no one knows when the parcel is going to be delivered and every time I call they have the tracking number wrong. Some of the numbers mixed up. I highly would not recommend this company to anyone and I will never order anything if it is delivered by UPS! I just won’t order from that website.

I had an issue with my Lenovo 7i Yoga laptop (keyboard) and they offered to replace the whole system since we caught the issue early & we're on premium care. This shipment was going through UPS, so I was obviously continuously checking their tracking system to keep me posted. The tracker claimed that it would be a day early. A message was sent that the laptop was on its way and would arrive by 5. It never did. I later found out that they were apparently missing details which is odd since Lenovo had my apartment number (they got the original laptop to me). I phoned in, gave the missing details, apologies, sorrows, whatever. Another message said that the laptop was going to come in the next day at 7-8. Once again, never did.

UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (**) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not UPS's problem. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.

We ordered an item that was shipped UPS by the company. It was stated that it would be delivered in 7 days. Then we got a notice from UPS that it would be delivered in 14 days. We stayed an extra day at the location to be sure we got the delivery. Between these two dates we called UPS twice to try to redirect it to our next location. On the 14th day we called again and were told to contact the shipper to have it redirected by them. We contacted the shipper and they said they would have it returned to them and then redirected to our next location. On the 20th day we got a notice that the package was delivered to our first location.

I was having a package delivered by UPS. They gave me a delivery date which was fine. They then changed the date to a time that I was on vacation. In order for me to change the date to when I'm back for vacation, UPS charges $10. This is a required charge to get a delivery date changed even though it was UPS that moved the delivery date. I would strongly recommend doing business with FEDEX, which allows you to change delivery dates for no charge.

Sent package on 10/09 supposed to be delivered on 10/11. Check tracking and said rerouted to Salem Oregon, package supposed to go to Pomeroy OH. Took me 2hrs to get a chat to find out that they sorted it to the wrong hub/facility or something like that **. I will NEVER use UPS again.

I am not sure what issues are going on between UPS and T-Mobile but the ones who are suffering is the customer. I ordered a new phone with T-Mobile. The process went smoothly. The issue that I ran into (and I will address this with T-Mobile as well) I wasn't notified about any information on my phone until I got an email at 9:30am that the phone was out for delivery. I am unable to leave work, because I don't know what time they will be there, because a signature is required. So I miss the delivery. I call UPS and I was told that I had to call T-Mobile so T-Mobile can change delivery instructions. Call T-Mobile and was told that they didn't do that. Called UPS back again and was told that they can't let me sign for my own package because of T-Mobile. So now I am in the waiting game to see when I will actually get my package delivered.

I can't stand UPS lack of customer service, some drivers are quick to mark the item as "Sorry we've missed you " and they never showed up.... If you sick of the job let someone else do it!!!! I hate dealing with UPS

I’ve been missing five packages for one and a half months with UPS. After many calls with the same response, they reimbursed one through the sender. All of the packages are valued at over 1k, and each customer service representative provided different answers and neglected their responsibility. They should be considered one of the worst carriers.

UPS notified my that a package had been delivered and after looking at the Proof of delivery it has been dropped off at a sock and signed for by TMobile. Neither of which are at my apartment. Investigation was opened and then closed because a "Proof of delivery" was provided. When I called UPS regarding the closed investigation I asked if the address associated with the "Proof of delivery" matched mine and, of course, the answer was "no". A second investigation has been opened but I have no confidence that the package will be found. UPS as an organization is incompetent and incapable of doing the most basic of tasks related to their job(s).

A 6K check was to be delivered overnight, the shipping details continued changing. The package never came and when customer service was called I was told the driver made an attempt, that was a lie. The driver never came to the door, there wasn’t even a UPS truck on my street that day. In my opinion based on knowing the driver never came to my door and never parked in front of or within 3 blocks of my home- The driver chose to go home and not finish his deliveries. However to keep any questions about why he didn’t make an attempt he lied and said he did so. He didn’t have to actually work all the assigned stops. I was told the manager at the Round Rock TX facility would contact me by 10 a.m. guaranteed the following day, that call never came. I called customer service back again and notified them the call never came, I was told the manager’s supervisor would call the same day before 7 p.m.; of course no surprise that call never came.

Sept 8 or 9 UPS delivered 2 large boxes of supplies from the VA to my address and broke the bottom of my screen door, bending the sweep so that it needed professional repair. They were evasive and difficult to get anyone at customer service to repair it although I have a claim number. I was promised call backs and a house visit several times which never happened. One employee told me to send photos of the damage which I did twice (3 photos sent twice to the email address she provided). No response, then three weeks later I got a call from Cynthia ** saying that I had no proof that UPS did this and that she hadn't seen any photos! She repeatedly and rudely screamed at me! Was accusatory.

UPS has the worst customer service! I was talking with an agent and at some point he just started ignoring me and not replying at all, waiting until I hang up the call. I sent the package yesterday and it was returned to me today due to UPS' FAULT! And they won't admit it because customer service is not serving customers!

So I sent some items back to Amazon on September 22 2023 at 1:17 pm. I told them about it, it were 2 orange rugs. The UPS driver picked it out (with a ** man who claimed he was the supervisor) but failed to scan 1 of rugs. Listen to the video. I have video in screenshot to prove it. ** for the rug that was not scanned. UPS is responsible cause their driver pick the rug up but did not scan it. UPS never resolved the issue, and on top of that, the driver is mad and won't pick up my packages anymore, they can at least put another driver on this route since he won't do his job but he can steal my rug though.

Went into Decatur Alabama UPSshipping store 9/28/2023 mailed keys to Rustburg Virginia. Paid 52.00. They said it would get there Friday next day. It got there Monday 10/2/23. Lady said post office is at fault. They wouldn't give me my money back. UPS nor postal service people beware. I told them exactly what I wanted if they couldn't do it could have said, so I could have driven there in 8 hours. These young people are working and just don't care what kind of lies they spin you. It's happening all over the USA. Never thought I would live to see the USA in such a sad state. This generation 20-45 will be our demise. Won't ever go into that store and mail anything again. Please don't waste your money like I did.

Never buy an Ecotric Ebike. On 9/11-23 I purchased an Ecotric Cheetah for $660 from Walmart plus another $60 for 3yr warranty from Walmart courtesy of FAMETRADE LLC. When I opened my door to get the mail I notice a sticker from UPS on my door. After checking my doorbell camera it looks like the UPS driver just left the sticker on my door and never rang the bell or knocked. It's 115 degrees in AZ and the bike weighs about 100lbs in the box. The UPS sticker clams they would return the next business day. That was the last I've seen or heard from them. I filed a claim and it was closed without any contact or actionable request almost immediately. I finally got my money back after blasting their LinkedIn account.

A cellular provider shipped a replacement item to me via UPS on a Wednesday morning. I paid an additional fee for the overnight delivery, which meant I should have received the item on a Thursday morning. Thursday morning I received notice that due to weather my package was delayed. So I checked the weather in the area where my package was and UPS was telling the truth. However that's where it ends.

We sent our daughter a package while starting her freshman year. She couldn’t take everything she needed with her so we shipped the remaining items via UPS. The package (big box) is allegedly lost and allegedly they will reimburse $100 and the cost of shipping. We shipped 4 pairs of sneakers and clothes which all valued way more than $100. The customer service rep at the store asked what was in the box and we told him clothes and shoes and he said ok. Proceeded to process everything. Didn’t suggest insurance because it’s clothes and I guess he was that confident as we were that it would arrive to our daughter. Sept 11th to today Sept. 25th they’re telling us it hasn’t arrived. Put a claim in and uploaded pictures of all the items in the box. Manager at the store said we were offered to add insurance when the guy did not offer that. Horrible service.

Needed to contact UPS and it like pulling a leg, automated system is very poor. Does not work well and after a few attempts it hangs up on you, when I finally was able to get through it was a foreign person that can't speak English and no help at all .... If I could rate a ZERO I would.

Avoid UPS (Brown) at ALL COST.... This company is the worst company to work with. In the last week, two of my packages have had trouble with delivery. The first package was delivered to the wrong city, from the address on the label. The second package was sent back without notice of any issues. After following all the instructions and steps by the consumer service rep and supervisor to obtain my package, I was told, there was nothing UPS could do, to have my package delivery. UPS hid behind their policies and screwed over another consumer. Go Brown, the color of poo.

I shipped a very expensive piece of equipment through UPS and, knowing it's a big name brand, thought they would be reliable. When the shipment arrived at the recipient's house they sent me pictures and the entire box and everything inside looked like it had been thrown out of a moving train. None of the equipment was functioning. When we filed a claim to get some sort of refund they said that because we hadn't purchased insurance against their own negligence we couldn't get money back. Well, let me clarify. They gave us 10% of the value back which didn't even cover the shipping payment we made to them, and they didn't reimburse us for the shipping! So we were actually in the hole after selling out large, expensive piece of equipment! I was very disappointed in the service provided here and am not sure which shipping company to use in the future.

Avoid using UPS! They lost a $400 framed print that I ordered. I opened a claim and they repeatedly closed it saying they didn’t have any info even though I had emailed invoice and photos, twice. They have never followed through on my claim. Terrible customer service!!!

A package arrived, addressed to me, but the contents and invoice sheet inside were intended for someone else, and had ostensibly been mailed from Michael's (the craft store), where the label on the outside was from another business entirely. I called Michael's. After an hour (no joke) they put me on hold while they said they were calling UPS. Then they said I had to call UPS, and UPS would take care of it.

I paid for overnight shipping and am getting ground service. I called and inquired/complained and all I got was I will try. No resolution of getting to me faster or crediting the service. From here on out, I will request for FedEx shipping.

UPS delayed my delivery because it rained a little bit in the morning. I did logistics for the Army and that would never be in an acceptable excuse. It's noon right now and it's bright and sunny. A little bit of rain is not a reason to delay a package, it's an excuse to not do your job. As a logistician, I'm offended.

32.02 for and envelope to go from Bronx to Orlando late. Please comment. They lure in with date to deliver package and it's always late. How many people out there does this happen to? Is someone who look into this scam UPS is running?

Delivered time sensitive fresh food delivery to wrong address - and will not take responsibility. App is horrible. Overall - everything about them is sub par. The package was found a few blocks away delivered to a vacant house, but it was spoiled.

Ordered a package and the seller had it out same day and in my state by the next morning. The local UPS hub then subsequently lost it and provided no updates. 2 days later I'm filing a claim for a lost package valued over $700. I called their customer service the first day it went undelivered. They stated it would be on the truck the next day. Second day comes, still no delivery. So I call again and I'm told it will be delivered at 3:15. I call at 7pm at the end of UPS's workday and I'm told it was never processed. So more than one person definitely lied to me. As I was told by the last customer service representative that I now needed to file a claim for a lost package. I WILL NOW GO OUT OF MY WAY TO NEVER USE UPS AGAIN. Awful untrustworthy company with absolutely zero accountability.

We have the most courteous and professional delivery person. The driver I am most familiar with is Jamie and he is amazing. We have outdoor semi feral cats, some blind, some deaf and a couple who don't have good use of both front legs. He blows his horn to warn them he is approaching. He always delivers the package out of the weather and gives the door a good knock to let us know he's dropping off. He is polite and professional. He is a wonderful representative for his company.

My last order was made with expedited shipping and has been in a "processing" state for 2 weeks, no communication from UPS to see if there is a problem with the processing. This was for a single pair of shoes. A prior order of an entertainment center was "out for delivery" for over a month and arrived with shattered packaging and boards. Absolutely awful company with a long history of delayed shipping and terrible customer service, PLEASE companies that use them will you please stop!

Ordered a clutch kit for A pick-up, on 8-28 at 1:50 pm EST From Amazon. Told UPS would be the shipper, by ground from California. UPS picked up package at 12:37 pm on 8-28. After 9 stops at different UPS carrier facilities. It arrived in Louisville KY on 9-02 at 3:23 am. I received the package at 1:56pm on 9-05. So why 8 days? UPS says they have 1-5 day guaranteed service. I do realize Labor Day was in mix, but why wasn't it delivered on Saturday. I saw a UPS truck at a neighbors on Saturday.

I shipped a Medium Package next day air saver on 08/19/23. The package should have been picked up 08/21/23 & Delivered 08/22/23. It was picked up 08/23/23 & delivered 08/24/23. I received a refund as I shipped it ground.

When I lived in upstate NY, UPS was fine. The drivers read my delivery notes, followed the instructions, left packages accordingly, and there was never an issue. Since I have moved to Massachusetts two years ago however, they are a complete nightmare. They do not bother to read - follow delivery instructions. It's a crap shoot whether you'll have your package delivered, or sent back, depending on the driver. Don't even bother trying to call the robot customer service, you will not ever get through to a human, and the robot is programmed to get you off the phone asap and not help you.

If given the option to choose a different delivery service, I will. My package is ALREADY 2 days late and I am being told that it will still be an ADDITIONAL 3 days before it is delivered. TERRIBLE customer service as well. Unwilling to be helpful and you may as well be speaking to a recording. WHAT A FREAKING JOKE!!!!

Left my package against a tree in the rain rather than walk a few extra steps and porch it. Tried for three days to reach someone. UPS clearly does everything in their power to keep you from reaching anyone. Finally did reach someone and was promised a call back by driver's supervisor. No one ever called back. Worst customer service I have ever had...period.

I would not trust this delivery service with anything important. Fortunately the package that was missing was of little value. It is just disappointing that I cannot rely on United Parcel Services to deliver my package safely. I got a notification my package was delivered, only to find out nothing was in my mailbox. The very least a delivery service should do is deliver your package.

Recent deliver of package from US to Canada, Cdn$230 declared value (although this was a return). UPS Fees = 73.15 brokerage Fee + GST (government control) + Duty (not sure why on used item that a return).