United Parcel Service - UPS Reviews

The most unprofessional and flat out ignorant company I have ever dealt with. I have had three different items lost by this company in two weeks. Customer service is a complete joke and not helpful at all. I would recommend FEDEX or USPS over these jokers any day!!!!

We took several pieces of original framed artwork created by our father/grandfather to the UPS store on Tamiami Trail in Sarasota Fl. The pieces were all wrapped and packed by the UPS store staff in 2 separate boxes. One box was delivered timely, the other was not received. We tracked the second box and were told that “All merchandise was not recoverable and was discarded”. UPS made the decision to destroy our property without consent and without notifying us about the damaged shipment! We contacted the UPS shipping store, and they referred us to UPS corporate. UPS corporate sent us back to the UPS store. Since then, we have received a complete runaround and still do not understand what happened to cause such damage and why UPS took the liberty to destroy our property without consent. The store owner and team have stopped returning calls and UPS corporate will not do anything to compensate or assist.

On 5/30/24, I paid for overnight delivery to a business in Sumter, SC. I received notice that attempt was made on 5/31/24 at 10:38am and business was closed, next delivery would be Monday. I called business and they were open and had been open since 9am. I called UPS customer service. Was told had to go back to ups store and request refund since it was a franchise store. Store told me that I would need to call ups customer service since it was their driver that didn’t deliver and they have nothing to do with drivers deliveries. Call the number given by the store to call for ups and was told to call ups customer service. UPS is scamming people and their customer service is the worse. No one should them ever!

This is the worst service I have ever experienced. The photo of my package shows it was delivered to the wrong location, and when I called to address this, the representative was incredibly rude. She insisted she used the GPS to drop it off and hung up on me when I tried to explain that the address on the label is correct when checked on Google Maps. My grandfather worked for UPS for 30 years, and he would be appalled by this level of service. Leaving an expensive item in the middle of nowhere is unacceptable. UPS should hire more responsible drivers who can correctly read labels. Where is my package?

Every time I see UPS as the delivery service, I can expect them to be late. My package has been sitting in Roseburg (which is 11 miles from my house) x 24 hours! Why couldn't they deliver it yesterday?!?! Customer service sucks these days and UPS is no different. You can't get a person on the phone and they tell you what you already know! I want to know why my package has been sitting for 24 hours when it could've been delivered! You can't use the scamdemic as an excuse this time so what's the excuse?

Tracking Number **. 5/22/24 UPS sent message two packages arriving today. 1 requiring a signature. My wife stayed home waiting for delivery. Driver arrives at the door and says package requiring signature isn't on his truck. 5/23/24 UPS sends message package out for delivery requiring a signature. About 1:30 pm another message says attempted to deliver and no one home. The problem is UPS was dishonest. My wife was home. Ring camera didn't record any activity at front door. No note left saying UPS will try again. Additionally checked with a neighbor. His security camera points right at my home. UPS driver is captured driving past my home about 1:30 pm and never stopped. My neighbor looked at more footage after 1:30 pm timeline of video recording and UPS truck never seen again. I called the shipper and had the package redirected to a local UPS store.

The most rude UPS delivery woman I’ve ever had. Since a FedEx driver didn’t latch my gate and let my dog out once I now lock my gate. I have a sign that says drop packages over the gate. This instruction apparently greatly offended the driver today. I fully understand heavy packages are a problem. But she was rude when I came out to ask about the package. Rude. Ironically Amazon delivered a package 30 minutes later that was heavier and he was pleasant. UPS order **. Wow. I’ll be sure to only order marshmallows going forward.

The UPS support line system is ridiculously unhelpful. I tried to call the support number to speak with an agent/representative to get an accurate tracking update for a package that my fiancé and I needed for our wedding day. However, their automated receptionist continually hustled me through pointless menus that simply stated our package was to be delivered the day that I called, even though the website stated there was a delay on the shipment and the expected delivery date had slipped each day for three days straight up to that point. When I asked to speak with a representative, the automated system required me to provide a tracking number. When I provided that, it provided the same clearly false update before promptly ending the phone call before I could ask to speak with a representative again.

Second time my iPhone went missing when it arrived at Baltimore UPS warehouse. Don’t know why apple keeps sending my package UPS. I will never ship nothing with this carrier. Somehow whoever loaded the truck scan the package and then it disappeared.

Wow my package was to come UPS. Yeah no! It sat in the warehouse In my city for 4 days then they "delivered " it to USPS for the postal service to deliver it! Won't buy from the company again. Supposedly UPS has a deal with USPS to do their deliveries. But to leave it in their facility in my city for 4 days before handing it off to USPS is just unacceptable!!

They have botched my international package every step of the way. They don't show up during the delivery window. They show up early or late. I take off work to get this package and they don't show up at all. They fail 3 times to deliver to me and tell me I'll have to pick it up at the warehouse on the next business day. I go to pick it up on the next business day and they can't find it. Then I see an email stating that they are planning another failed delivery the next day. I am not going to be there to receive it because i have a job!!!! What about that can you NOT understand?!?!

What ever happen to UPS? I ordered from Costco UPS 3 days later my neighbor and I waited till 915pm for the truck. No truck showed up. Got email 915pm, the package was delivered by UPS. OK so called, and was told the package went back to the UPS center. Asked why, I got the notice. Silence! Then was told it had the wrong address and that UPS would call Monday to confirm the address they already had. Oh yes, 6 days now, So called Costco and when on the UPS web. both addresses there were correct. (The Call,) Monday UPS tell me, the driver told them, there was no such number. Told them we were outside waiting and the mailbox and white post had my street number. Silence! The office promised an evening delivery tonight. I promised not to hold my breath with these guys. Where is the old UPS and its stellar drivers?

This is the second week, that UPS has lost or STOLEN a second package of mine, I never received my first package last week, which was a expensive item, which disappeared... And a second package which was suppose to be delivered on Jun 8th, now the same thing is happening with this package... I cannot even speak to a Rep, the Virtual assistant seems to have a hearing problem, when you ask for a Rep! UPS is nothing but a bunch of Thief's stealing peoples items they have paid for and takes no responsibility for anything...but I guess that's the way the world is now, NO CUSTOMER SERVICE AT ALL... We need to start boycotting these businesses... Hit them in the wallet, I bet you then they would care about their customers... Garbage companies in America...

I Absolutely Hate UPS and I wish I could never ever use them again. My package has been across the country instead of directly to me which added another 5 days of shipping time to my order. Now the package has been in my town for days and will not be able to be picked up or delivered to me. I dont understand how UPS can get this so very wrong. I'm extremely dissatisfied and I can confidently say that if you need to "rely" on a parcel service to deliver an order in a timely manner without damages to choose FedEx or even USPS. Never again will I use UPS if I get a say in the matter and they should make it an option on Amazon to choose to never do business with them.

Horrible, the only major delivery service to my building that allows their drivers to refuse to do their job. All the UPS driver has to do to get off work early on a Friday or Saturday afternoon is say that they tried to deliver to your building but you weren't home, or they were uncomfortable leaving the package here. They don't even try on certain days because they know I live in a busy little town and they don't want to deal with it. I have no problems with usps, fedex, dhl, amazon, only UPS can't get the job done. No matter how many times I call about failed delivery attempts they never Rectify it and just keep allowing the drivers to do whatever they want no matter what directions you leave in UPS My Choice or for that specific delivery. UPS my choice is a complete waste of money. They are not required to do what you ask and you can track things for free anyway.

Just wanted to say how kind and helpful Vincenzo at your UPS Store 0509 in Nashua New Hampshire was in helping me send out two packages this weekend. He took the time to explain everything very well and was really smart and kind with his guidance and explanations. Vincenzo had a great attitude and worked hard to help me get my packages out. Thank you.

Accepted payment for the more expensive next day air knowing a Saturday delivery was desired. Turns out they don’t deliver to the address on Saturday. So why take payment for a service they knew they couldn’t provide? Thieves.

I wish I could give negative stars. Every time I call for work I end up in tears because I am so frustrated. Why can I not talk to an Agent if the system is not recognizing the tracking number? It's insulting to be hung up on by a machine.

Pardon my language, but UPS absolutely suck! I really wish that for any package I order I could not use them. I ordered a package 2 weeks ago and it Was scheduled to be delivered Wednesday, 6/5. Then they pushed it back to Thursday 6/6, it’s now Friday 6/7 and I still haven’t received the package. I ordered this with enough time for it to arrive before my son’s birthday this Saturday 6/8. Now I’m concerned it won’t make it in time, and I won’t be able to give my son the gift I wanted to give to him on his birthday around friends and family. I am beyond pissed with UPS. I feel like I could have drove to Georgia and back to pick up my order and still be back before UPS finally delivers my son's gift days after his party.

I personally won't use UPS if possible. For some reasons Corporates like to use them. I ordered a package on 5/28/24. It was sent to UPS on 6/1/24 with a delivery date of 6/3-6/10/24. The tracking site for UPS said that there was an unavoidable delay in the sending of my package. I received a notification that my package would be delivered by UPS on 6/6/24 by 7pm. No package. After many attempts to get thru the AI/BOT system they use for you to connect to them I was finally able to talk with a REAL person. My package is now being handed over to the USPS for delivery. It is still in California and has been since 6/1/24. How do you give a delivery date when you don't send the package anywhere? Companies quit using this company.

The driver in our neighborhood --Tony **--does an excellent job--always polite, professional and prompt. He handles every package as tho it were fine china. We have had numbers of packages delivered to the wrong address--but none with Tony. He represents your company very well. Thank you for a job well done.

My third and final delivery was supposed to be done today. I was on my office since 10:30 am and for being safe, I put a notice behind the door that asks driver, if nobody open the door for you, put the package behind the door. At 10:54 am I received a text from UPS that the third delivery was failed, and the driver was there at 10:54 am!! I called UPS and told them what happened. In addition, I told them there is no UPS sticky note on my office door, my security camera showed nobody came to my office door and, the most important thing, my note on the door and I were there for the whole time. The UPS said we can't return the driver back and the only thing they can do is send the package to an "access point". This is my worst and last experience with UPS!!!

Extremely poor customer service. No way to ask a direct question to a "live" person who can actually address an issue. While I was able to get through to an offshore customer service agent their only solution was for me to sign up for "My Choice". I explained, repeatedly, that was ONE of my problems, the system would not let me complete the "My Choice" application. Secondly, there was NO WAY for anyone to provide me options to change or upgrade the current package delivery that was in the system. The extremely annoying first level clerk simply restated over and over again I was required to use "My Choice".

I can't believe the idiots they have working for UPS. We ordered a product from Home Depot, and it took 9 days to get to the Mesa distribution center. Upon arriving at the distribution center it sat there for 3 days they didn't want to deliver it in my opinion because the box was so damaged and the product was ruined. If I have my choice they shouldn't even be in business. I work for a company that gets UPS deliveries all the time. I should have known better because the boxes that arrive here damaged. If I order anything or have anything delivered if it's coming UPS I don't want it. My recommendation is that you never use UPS. Home Depot is filing a claim against them over the product damage. Use at your own risk.

If I could leave a less rating, I would. UPS has no way to have your information on "MyChoice" updated if you need to change your delivery preferences. What they don't tell you is that their (MyChoice) program is through a third party. So, you would think UPS could update your information for you. MyChoice does not update any changes like, new phone number so, you cannot be verified in order to change your delivery preferences. You would think as large of a company UPS is they could update your information in their "AWFUL" MyChoice program but, oh no!!! Do not use UPS!!!!! There are so many reasons NOT to use UPS. Besides the issues I just talked about, they also just leave your packages out in the open. So, a very high probability of your deliveries are going to get stolen. I will NOT use UPS for any of my deliveries again, ever!!!! What a very, very sad, incompetent company!!!

I have used the UPS store in Yorktown, VA, frequently to return items to Amazon, but more than once the item has never been returned. Fortunately, I kept the UPS receipt and Amazon issued the refund. Another problem is that I mailed a family heirloom and had the store pack it. It arrived shattered. I didn't find out about it until it was too late to make a claim. I will be using another UPS store from now on.

Crooks. They steal packages, say that "there has been no movement" and leave it to you to figure out how to replace your belongings/offering no help whatsoever. STAY AWAY from this service. Even the Post Office is a better option which is saying a lot. Has gone completely downhill post pandemic.

Our driveway, as many in our neighborhood is -1/8 mile long, with ample space turnaround by the garage. UPS won't come down the driveway, and when asked (even though will drive/turnaround at the next door neighbor), stated "not during the winter due to safety reasons." Well, it's June, the driver continues to deliver to the next door neighbor, and throw ours at the entry of the driveway. I think vendors should reduce their fees, which are passed along to all of us, when UPS doesn't do their part of the job.

HORRIBLE — AGAIN!! UPS (so far just on the weekends) keeps delivering to locations that are NOT my house! Two weeks ago I found my shipment a couple of acres over on another property (with no house) thrown on the ground in the weeds. Today my two packages were delivered at the bottom of the hill I live on, in my garbage collection area (EWW) and they’re both 100#’s so I can’t lift them into my car! I’m a pretty fit 54 year old and the dead weight of these items is just much to lift. So the company I ordered from, Frontgate, has had to issue a return ticket in order to get UPS out here to pick them back up and ship them back to them. They re-ordered my items and we’re crossing our fingers that they’ll arrive during the week when the driver will actually bring them up to my house.

I packed up a gift/care package to send to my son. Having successfully shipped to his address previously, I confidently entrusted the package to UPS. Imagine my dismay when, after two weeks, I discovered UPS had failed to deliver it. The customer service agent claimed the address was incorrect and they had no further information, which made no sense given my prior successful shipments. I asked if they could reattempt delivery or reroute the package to a nearby UPS store. Astonishingly, they refused and shipped the undelivered package back to me. When it arrived, I requested a refund for the shipping charges, as they had failed to deliver as promised. Isn't that what we pay for?

Absolutly the WORST service. Our business had fraud on our account because UPS puts our account # on every package, grrr. Our business has NEVER sent anything internationally in 29 years and never will. I have been transferred at least 15 times now with ZERO results or help. I talk to Billing. They say I need to talk to International. Then I talk to International and they transfer me to Billing or Tech supports.... I have emailed fraud with no response. I have requested all international shipping to be blocked with Zero response. I have requested a new account number with zero response. I have been charged 8% interest on an international bill that I did not send and refuse to pay. The scammer literally put "Cheif **" in the address. It's disgusting how UPS has NO customer service. I have spent days and hours with NO results and still the same account # for our business that a scammer has.

They destroyed my box, never called my, only me calls they and each time waiting about 30 min to speak with person! The worse company I ever seen! They also closed my case without any calls after 2 month, I lost 3k$. Photo attached, like that they delivered my item!

When UPS does not deliver effectively, it places the responsibility on the supplier when the supplier was the one who fulfilled the order and it was UPS who lost the package. And you never want to be responsible.

UPS could have delivered my PKG today but said incomplete address. Hmm, the address is accurate. I'm sure it was accurate to the driver who lied and said he couldn't find my place. Tried to call UPS and everything is automated and then they hang up on you. So now I have to wait another 4 days for my package that could have been delivered today if UPS didn't hire liars. Thanks UPS.

Never, NEVER USE UPS. Not only did they not deliver in 4 days they caused us great hardship because of it. Customer Service Manager promised reimbursements which of course WE NEVER RECEIVED. Lies and complete refusal to own their incompetence & keep their promise. DHL IS FAR SUPERIOR to this large corporate corrupt company. Hate the there’s no option to give negative stars. Can’t even post without giving one star which is a sham in itself.

My portable oxygen concentrator was shipped 2 day air $50 I was told is was arriving on 05/22/2024 and needed an adult to sign for it. No one was going to be home so I had to pay another $10 to have it arrive on 05/23/2024. It said it will be here between 1:30-3:45. It never showed up! I called customer service who had no idea where my package went. She said someone didn’t rescan it. So the hub in Aurora CO lost it and I needed it by this weekend! I was told to contact the company I bought it from so they can file a claim! That does not help me for this weekend!!!

UPS driver came to my place and asked a guy on the side Walk who was fixing his car if the package was theirs, they of course said no, the driver left and said I refuse the package. As if that isn't bad enough, I called them an hour afterwards when I saw it on the app that they said I refused and told them they made a mistake. You think that would fix this but they shipped it back to the sender and the sender refused to send it back because he angry. Not as angry as me. UPS has to hire people that are not insane, because normal people don't do this.

I had four packages sent to me and the 4 packages have been sent back to sender, it's a new subdivision the address comes out I. Gps. It's not a nasa project. It's very easy. They promise me it would be delivered, and now they want me to go out of my way and travel 25 mile and go for packages. THE USPS is giving better service than UPS, first I'll use USPS or Fedex. Ups is in last. Ups has a package and now I have to pay 15 more dollar to deliver my packages to a new address change. I don't know if it's the worker they don't want to work or its policy.

My package was squished and the contents were loose in the packaging bag. Be more attentive to the care of the packages. It's disconcerting to see your paid item loose and possibly damaged because it was mishandled.

If you need your package to be delivered by a specific day and it's not overnight, the delivery day is not guaranteed, apparently just a suggestion. However, even though UPS only guarantees overnight delivery, you're taking a huge chance regarding arrival. If you really need something at destination at published day/time, probably best to use Federal Express.

I wish I could give negative stars. The worst shipping company I have ever seen. Day 1, package was supposed be delivered by 6pm the driver 1st tried saying they tried delivering my package but no one was home but once I told them I have camera to prove that nobody came with my package they changed their story to they didn't have time to deliver it. Day 2, package was supposed to be delivered by 7pm (don't have time to deliver by 5pm but but 7pm is ok, that makes sense) get told again attempt was but but again camera show nobody showed up to attempted any delivery. And dont bother calling their customer support number you will just get a machine asking you why you're calling and then tell you to go on their website to file a claim that never gets answered in the end.

UPS was used by Amazon to ship a 27# package. It was due on the 21st. Then rescheduled (no reason given) for the 22nd. Well, OK, no big deal. Then an email that let me "follow my package." I thought GREAT!! It was due between 2 and 4. Around 3, I looked where the truck was; per the map, 12 miles away in Howe, TX! Yea!! Thirty minutes later, it was at Tom Bean TX, just off FM 2729! Getting closer, and only about 10 minutes away. Then it passed me and headed down Jim Cannon Road. What?? By now it was nearly 4. Then it headed further south and east, on FM 3133 headed for Westminster.

DO NOT USE UPS! I shipped a computer and monitor only for UPS to DESTROY the package and contents. I even purchased EXTRA insurance. 2 weeks later I was informed they denied my claim for insurance because monitors are hazmat and therefore excluded. They wouldn't even refund the shipping cost ($65) or the damage done to the computer (not on the exclusion list). DO NOT USE UPS OR BUY EXTRA INSURANCE.

They make you pay $5.99 to change delivery to pick up from UPS store because you have to go to work and can't sign your package at 10am-2pm weekdays. It's like they take your package as a hostage for extra money lol. And they can't even make it happen on time and delay my package by another day. This is ridiculous. What happened to UPS? It was not this horrible before.

I been using Staples for UPS for 6 years and never had a claim, they delved to wrong house so I had put a claim on with Staples and it would take 30 days and they called the customer 3 times and he didn't answer so they closed the claim out. They never called me the person that put the claim in and now they're saying is over the time limit so no Refund. They delv to wrong address and I put the claim in 1 week from shipping and now it's no refund even though they shipped to wrong address. Taking advantage of small business, never called me who put the claim in, just Disgraceful that I'm out of the Refund and I did what they asked of me. I not going to stop calling or going next to a UPS store to file a new claim, just Terrible how they closed out the claim.

This company basically just runs a legal scam. I was charged a $40 brokerage fee on my $150 package coming from US to Canada that I had to pay otherwise not get my parcel. They rely on people making a mistake basically and not knowing to select a different shipping option. I hope they go bankrupt as people learn better

The worst shipping company ever. Do not use. I shipped a bike and they destroyed it. Could not fill out a claim because I sold it on eBay, finally I get someone on the phone after hours of speaking to the most un useful robots. Submitted a claim. Call back 4 weeks later and they don't even have it on recorded. Anyways finally got to talk to someone again which is a struggle in itself and got the claim submitted maybe.... They said they would call back with results within 2 days. Never got the call.

I purchased an item and was tracking the item as it arrived to my residence, the delivery driver never knocked or delivered my item, yet marked it as delivered. I filed a claim with UPS and they closed my claim TWICE, without contacting me or updating me of the status at all. Now they want to contact the sender of the parcel to have him reimburse me for my package when he is not the one that lost it. Poor customer service, takes ages to actually get on the phone with a real person.

UPS is the worst delivery service available to a consumer. They have lost 1 package and misdelivered 3 other packages in the last 3 months. Filed a claim online. They never responded back with the outcome and still none of the packages ever arrived. They suck!!! Will be filing a complaint with corporate office at this point. Wells Maine UPS SUCKS!!!!

Tells me 2 days in a row my items will be delivered by 1045am to 245 pm. Wait two days in a row. Nothing. I need my stuff. Don't make a time. Y'all can't keep very mad at. Y'all never will want anyone to go through this bull.

Driver rude and had to go out in yard to get package. He said could not deliver even though the dogs we he house behind closed door. Not first time that I have had problems with them. The service by this company has went downhill.

I often receive packages at my business, it's always on time, l love that they come early, and is always a pleasure. Say Hi to Justin. He does an amazing job, UPS you are lucky to have Justin working for you! Make a difference for sure.

I extended my mother's stay at my place who was visiting me from Canada. I was assured by the Canadian UPS that her medications will reach my place within 2 days. In fact, I paid extra to have the delivery expedited. I kept calling UPS and I was told that they need more information about the medications. The information was already provided to them when the parcel was sent from Canada. Clearly, there was no communication within UPS to know details about the medications. I was told they require the generic names of the medications. Then they said they required the names of the manufacturers. All in all I was given a real run around.

They assume that people don't have jobs and can be available 10-2 pm on weekdays to sign for their prescriptions... This could literally kill people. They provide you no options and someone needs to sue them.

Many companies unfortunately use "UPS Surepost" where UPS hands off packages to our local USPS to deliver. Twice in the last 2 years my packages were returned to the sender because due to "undeliverable " address. We double checked the address the sender had & it was fine. We get other packages all the time. Every time a package is coming via UPS Surepost I shudder & wonder if it will ever get here.

The most useless delivery company. Save your time and money with USPS or DHL or any other delivery service. My supplier only uses UPS with signature required. I bought from this supplier many times. A whopping 8 times out of 10. UPS claims that delivery was attempted but failed. And every single time I made sure either to stay home or have my husband stay home to sign for the package. The UPS delivery staff either never knocks on the door or straight up lies about delivery attempt. It’s been so frustrating!

UPS Customer Service is non-existent. This is absolutely the worst experience any person can ever, ever endure. You charge so much to deliver packages but won't hire enough customer service reps to answer the phone. What one gets is this never-ending cycle of automated nonsense. Utterly ridiculous and one star is too high for your inattentiveness to those who make you a ton of money each quarter.

Well, short story is UPS shows package as being scanned & delivered at my garage (no photos) & I never received the package. Shipper later contacted me and said UPS contacted him and package was lost (lie), delayed (lie) or delivered to a wrong address (probably). These UPS drivers run around and make over $40 an hour and still can't get anything right. Fortunately, the shipper refunded my purchase. Shipper-5 Stars!! UPS-0 Stars.

I set up for a pick up on a Friday and paid. Was to be picked up monday may 13th. They never came so I got ahold of UPS and they said they canceled it and couldn't tell me why. They are the worst to deal with. Choose a different company.

So my scooter from VoroMotors was supposed to be delivered Friday May 10th. Got a notification that it was going to be delivered today. Between 11:45am to 2:45pm. 4 PM I called UPS. Long story short. They told me my scooter, was lost in transit. It still shows that it's in Van Nuys, California. What's disgusting? If I'd never would have called UPS they would still have me waiting for delivery that they know they lost in transit. I tried tagging UPS but it wouldn't let me. Bad business UPS. DO BETTER. BE BETTER. I had other things to do today but I put them off. Waiting for a delivery that it was never coming.

I have a business Downtown St Petersburg Fl for 21 years. The last 3 years is the worse service ever.. If these weren’t union workers they would be fired.. They have poor delivery service and lie that they lost your package and not do a investigation. They deserve no raise but a decrease in wages. They suck is bottom line. So from now on I will use FedEx.

UPS is the WORST company. I avoid having my packages sent by UPS. They could care less about people and their packages. They care about their profits and always have excuses. Their excuses for ALWAYS delivering packages late at night is that their drivers work 12 hour shifts. SO WHAT, hire more people Billion Dollar Company. When your packages are damaged, stolen or lost you have next to no recourse. I spoke with a incompetent supposedly supervisor who all she could say is that the drivers work 12 hour shifts, WHO CARES, we care about getting our packages delivered at a decent hour without being damaged, stolen or lost. I wonder how much their CEOs make? Hire more drivers. they could care less if something happens to your packages. Try getting help after a package is lost, stolen or damaged, GOOD LUCK. Again, Worst Company Ever.

Terrible service. Since they have this fancy automated system you can't even talk to a live person and they took my parcel. I can't even stop it and they just took it back, return to sender and there's no one to talk to. There's no one to talk to and I even spoke to UPS employee from a local store and he told me he has the same horrible service.

Can't talk to a real person! Just wanted to ask a question about delivery, but was NOT possible! Bad software used! Damn nerve to charge to reschedule. No simple customer service on phone. Frustrating & should not be!!

UPS IS IMPRESSIVE GARBAGE. YOU WOULD GET BETTER DELIVERY SERVICE FROM A 9 YEAR OLD BOY WITH A RED WAGON. My overnight packaged was not delivered, which had refrigerated medication which goes bad once it gets warm. This will cost me $2000.00. Absolutely no one cares, there is no communication and when there is, they mislead you. Crap company with equally crap service. NEVER AGAIN WILL I USE UPS and I will tell ALL of my vendors not to use them!!!!

Most Terrible service. I'm Waiting for important Documents and this service delays every day. They don't answer their emails and I can't get through by phone. Really shocking. I don't think these people have any clue how delivery should take place.

This is my first and last time using UPS. I wanted to send a Mother's Day gift to Canada from the USA as quickly as possible. I set the value of the nightgown and Mother's Day card at $35.00 (the nightgown was worth $27 and the card), and I was charged $50.00 to mail a 13.1 oz package. Imagine my surprise when I checked the tracker a few days later and found that I was also going to be charged a $29.11 import fee! I called and complained and was told that I need not worry and they would fix it at their end. The employee at the postal annex had made a mistake at their end when filling out the form as commercial. I was satisfied with that answer.

My package was on track to be delivered to my Louisville address on 5/10. I have an email on 5/9 confirming delivery. However, at 1:47am on 5/10, the delivery date changed to 5/13. When looking at the tracking history, my package arrived at the Louisville facility at 3:30am on 5/10. You would think the obvious next step is to sort it and get it on a truck to be delivered to its final destination in Louisville. But no, it was sent to Lexington, 1 1/2 hours away causing an unnecessary delay. Attempting to address this issue through the toll-free customer service number only compounded my frustration as the automated system will never transfer you to a live person. I understand that occasional logistical challenges may arise. However, the lack of accessible customer support to quickly rectify the issue reflects poorly on UPS.

Terrible services. They stole my package. An iPhone, the driver stop only one time and he never come back to my house for a second time delivery, customer service lied to me every time we called, giving me different excuses every time.

UPS loyal commercial customer for 3 years. Used UPS Surepost & asked for my first refund in 3 years of business (over $60,000 spent) for $8.61after being double charged by them & the post office. They refused to help saying it wasn’t their problem. Horrible customer service for business owner.

Whatever happened to UPS tracking? Used to be #1 but now horrible on info. Last order from Texas to Kansas. Says will update delivery info when received. 5 days no info input. Please. Get an email from Samsung saying delivery yesterday. One day later no UPS order track updates. This has happened over last several packages. Who does their programming? Sure hope they aren't paying for this poor service.

Ridiculous customer service. They were supposed to pick up a package from my address. They didn't even try to reach me just put a note on the wall that I was not there and that's it. They said I had to wait all day long for him to give Him the package in his hands.

I have only had companies ship using them a few times in the last year, but not once have I gotten a delivery without it being late, broken, or dropped off at the wrong address. I had to have one company ship three times and the third time we used a different service. When I called about them dropping a package off at the wrong house, they told me there was nothing they could do about it. One day shipping should not exist, it always takes 3-4 days and there is no refund for not actually delivering it on time.

This started in January and still continues. My merchandise was damaged. I had $1,100 insurance on my package. 5 months later nothing has been done. The package was professionally packaged and professionally marked 31 times photographs were taken and I have been ignored. In my opinion UPS does not stand behind their guarantee or respect their customers' merchandise. UPS requested that I get an appraisal and go to a taxidermy shop to have appraised for repairs. I moved to the desert so I would have to travel 3 to 4 hours to have this done. Unacceptable.

UPS has sure parcel service that drop off your package to a local post office. At around 12pm UPS dropped off my parcel to the post office. Then at 3pm the UPS truck drove past my house. Does Curly, Larry and Moe work for UPS?

UPS should offer other options for re-delivery that do not cost anything. I have no problems receiving my packages from other delivery service providers and I understand safety concerns, however I should not have to drive off of the island I live on to pick up my package when there is a UPS Store closer to me, where I can pick up my packages, for a fee.

Hands down the worst customer service I’ve ever seen. My package is requiring a signature and I don’t have time to sit at home all day waiting on it to get there so I went to their warehouse to pick up my package. I was told to wait til 9:45 am and I could sign for it and pick it up at the Port Arthur location. I sat in the parking lot for an hour and a half and then was told if I don’t pay extra it’s getting loaded on a delivery vehicle and being delivered. Both ladies in supervisor positions should not be in the position they are in. They are hands down the some of the rudest people I’ve ever dealt with in my life.

Terrible company to deal with. Simple change of address was impossible to do with UPS. The company cost a lot of money because you can't even correct a mistake. I gave the tracking number to the computer, called back, give it to me again, four more times you continue to hang up by me, said it couldn't understand the tracking number.

It seems that over the years....the quality of UPS has been gradually deteriorating...and they don't seem to care. Years ago, UPS was the only quality alternative to the US Postal Service. Today US Postal beats them hands down. One guarantee you will get with UPS is... a smashed parcel likely delivered late.

Tracking claims delivery attempt was made but my wife and I were both home all day and can easily hear a door knock. Then tracking says they are re-routing somewhere that I have to go pick the package up at. That’s not the service I paid for. It’s supposed to deliver to my home. When I called UPS, all I got was a computer response that didn’t help. When I asked for a representative the automated system says “That’s all the info. We won’t transfer you to an agent” then hangs up on me. Terrible service followed by terrible customer support.

Terrible service, they don’t give you any type of eta especially when you have to sign for the package and then they say they’re bringing my package to an access point, and they don’t have the package, and then I call to try and figure out where my package is at and I can’t get on the phone with anyone because of their terrible automated voice system, and they say the delivery is gonna be attempted the following day yet again with no ETA so another day wasted that I can’t sign for my package. The US postal service does a better job than you guys.

UPS lost my package. You can't talk to a representative unless the chat robot can understand your tracking number. It cannot understand plain speech. "Sorry I can't understand you, goodbye". Tried 3 times.

They have delayed my compound medicine order several times & it has ruined my medication. I’m never able to speak to a manager. I never get clear answers. Wish I had the options of never using them again.

UPS straight up just gives my packages to random strangers now. Today I was expecting a package, so I was sitting around waiting to hear a knock on my door. Around 11 am I heard someone yelling my apartment number. I look outside and see the UPS driver run past my door and approach a car. The car isn't even close to my door btw. He was parked about 6 doors down. I see him hand over the package, then he just runs off. I put my shoes on real quick and walked to the person sitting in his car. He asked if I was expecting a package and I said yes. He handed it over and said that the ups driver would not listen to him when he said the package did NOT belong to him and said he pointed towards where my apartment is located. The delivery driver said he didn't care and gave him my package anyway. Pretty darn messed up UPS.

Wilson, a diligent driver in Panama City, FL, demonstrated exceptional care by promptly returning a lost key fob near my home, which happened to be the one I had misplaced. His dedication to looking out for the community's vehicles and his thoughtful act truly highlight him as a remarkable individual. As an outstanding delivery driver, he goes above and beyond, showcasing his humanitarian qualities.

Today I received what was left of an order from Temu. UPS dropped the package off with the bag ripped wide open and the boxes completely crushed. UPS must be trying to outdo FedEX. Our driver will not have a job come Friday.

UPS is the biggest set of scammers I have ever experienced and I worked in a prosecutor's office. Drivers - scammers. Store Managers - scammers. Avoid this place at all cost. It's unbelievable. Also convenient that you delete harsh reviews. Do better.

If I could give a 0 I would. Terrible company. Lost my package. Couldn’t do a regular claim so I had to do this weird one they sent me where they just pay me out instead of looking for the lost package…. Terrible company with terrible customer service. Will not ever be using ups as long as I can help it. What a joke.

I need to sign for a package and there is an intercom to put in our unit number and it goes right to my phone. I have not gotten one phone call and I’ve called them twice. I have 4 missed attempts to deliver. What is going on?? This is not acceptable.

Had a package shipped from France to the USA, during shipment they said a commercial invoice was not on package it was and they said it had been corrected. Now 2 weeks later the package has not moved and they put into a secure storage. And the customer service lady rude and she didn't help with resolving the matter in anyway and hung up on me after waiting over a hour to get a human on the phone. Now they have a lost package that they said would be delivered 2 weeks ago.

So the shipper put a signature required on my time sensitive package. The tracking did not state what time the package was going to be delivered and did not warn me that a signature was required. I was not able to be available today when they attempted to drop off the package. I then thought "Nice. The package arrived." Shortly after I received notice that the package was taken back to the facility and that a signature was required. I then contacted customer service as to which they said "oh just create a UPS Choice account and you will be able to change the delivery preferences from there." I then stated it would be easier to do it on the phone because I am driving. They said they cannot do that.

Hi just letting you know. You guys can't read. Disrespect people on the planet. If you drop package off at the wrong house. Then tell me the address to go pick it up and then the people that received my package call you guys and said you sent it to wrong address and said there nothing they can do about. Wow all I can say.

I paid for overnight delivery. My package was to be delivered Tue 03/19 11:59pm. It is Mon 04/29, the package has neither been delivered nor returned to me. Put in a claim, no feedback so far so good. Called and the representative said I have to wait for claim feedback. It is hard to get to a representative. The only reason why someone overnight a package is because is time sensitive. The service is very poor.

If you need some help, of any kind, with UPS, GOOD LUCK!. Their system is the most horrible system I have ever encounter. There is no way that you can talk to a human unless the bot understands 100% what it is asking, which is never the case, ending the conversation with "I cannot help you" and hanging up.

We had a package shipped to us April 11th from Canada and the shipper's site auto corrected our address to the wrong one after entering billing info. When it arrived at the wrong location the tracker says "The receiver has moved. We're attempting to obtain a new delivery address for this receiver" which they never once did. I called UPS (our shipper did as well) a total of 23 times and have gotten no real answers. I opened a claim which showed 15 days and have 3 left to go. After speaking to an international rep today they said there is nothing I can do. On those multiple calls I changed the address 4x which they said was confirmed. I attempted to schedule a retail pick up nearby 5x to no avail.

Some of this is for the UPS store personnel that I went to, but most of this is UPS in general that store personnel don't have control over. First, my emergency is not their emergency. I recognize that. But, I had to overnight a package to Las Vegas. I printed out the label, called UPS repeatedly and searched online to confirm the best place to drop the package off first thing in the morning. (I was doing all this at midnight.) I was told to drop it off at a UPS store. I went to the one closest to me and arrived before the open time at 8 AM and waited patiently. 8 AM rolls around. No worker. He was a few minutes late, no big deal. I brought him my package, made sure he knew it was an overnight package and asked if it would be delivered the next day. He said yes. I decided I would let fate take the package, hoping UPS would do their job. They did not.

The absolute worst. Just got off the phone with a UPS customer representative. She lied directly over the phone. She told me UPS never received my package. Then 2 min later said the package was in transit. I asked her how she knew if it was in transit if UPS never received the package. She couldn't answer that. This is not the 1st time. From now on I will specifically request online purchases to use other means for shipping than UPS. They are horrible. I guess I get the package when I get it!

For the second time in a row they have not attempted to deliver my package. This time they didn't even leave a slip. I was home and no attempt was made. And you can NEVER get a actual human to speak to.

Worst service on delivery of any item big or small - it does not matter how many complaints you have made or signed up with UPS my Choice for updates. I have never seen such a bad company. They should get -ve rating not even 1 star.

Years ago UPS was the top delivery service but over the past few years their service continues to get worse. The tracking system used to show exactly where in the country your package was each step of the way, now you are lucky to ever get any updates at all and the estimated delivery date is usually a failure. Drivers are clearly overworked and frustrated and their phone no longer connects to a live person. Deliveries range from early afternoon to after 9:00 pm at night. I now request FedEx or the Postal Service as they Always have quicker delivery times and much better tracking. How the mighty have fallen...

UPS has the worst customer service, from delivery to stores. While they seem to be a preferred provider for Amazon, in my experience, you should NEVER count on a delivery being made on time or the next day (always add at least 3 days to the delivery date given). They are also fond of informing you last minute (day of) that your delivery will now be delayed by days. The customer service number they provide makes it next to impossible to speak with a live person (instead try 877-289-6418, but don’t expect them to help resolve issues) and when you are able to speak with someone, they only offer excuses, no resolutions or semblance of customer service (they don’t care, please stop trying to inconvenience them).

Today, I returned home to Nevada to receive packages, I shipped from Georgia. The outer boxes, were badly "beaten up", like they were tossed high in the air and dropped. Chipped wood on one product, and shattered...not broken... shattered glass on another product. Unfortunately, I've got 8 more large packages on the way. Surprisingly, the ones I shipped USPS were delivered in good condition. I'll never trust UPS again. This is so unlike, my prior UPS experiences.

I had been ordering packages delivered from Temu (Online Shopping)… I have never missed or lost packages and never not on time either. I appreciate the great work you do and the thank you for caring about us who prefer not to take trips to retail or wholesale stores due to inconvenience and other important reasons. Happy you’re around. I hope it is more comfortable transport vehicle for cargo especially the driver who suffers in the scorching heat and the freezing cold plus the absence of security and safety measure for the driver/transporter/delivery personnel. Praying it gets better for all of you as far as work condition is concern. Have a happy life. Maria G. **

I have had 2 scheduled deliveries, and they missed them both. I followed my delivery, and they completely left the area without delivering my package. I hate their service, and I hope I never have to deal with them again.

I don't understand how they can get a package clear across the country from California to New York and then have such a hard time delivering to my door. I've been tracking my package and have been told it's on the truck and will be delivered today for 3 days already. Customer service completely lied to me and said it was NOT put on the truck today for some reason and 2 minutes later they tell me it's on its way and will be there today, that was yesterday. 1st day according to them it was on the truck in front of my building but was too heavy for the driver to deliver so he just left with it and I get an "attempted to deliver" notice as if nobody was home to receive the package. This is my 3rd day staying home all day to receive a package that I'm constantly being told is on its way today. At this point I don't know if it's lost, stolen, or they are just too lazy to finish their job of making a simple delivery.

Had a queen mattress come today, but the driver walked up our short driveway to inform us he could not get truck up the driveway. He wanted us to take our small Buick Encore down there to get this heavy package. My husband had to drive our little car to get this large box and drive back up. Didn't have any problem. The box was ripped open on one end as well. Disgusted with the incompetence or perhaps laziness displayed today. Please do better UPS. Or just hire better people.

UPS is probably one of the worst companies I have ever done business with. I have had numerous issues with them. The other day, it was a problem with deliveries to my home. Got fed up and email all the board members. They then immediately fixed it. The build up to that was due to their lack of customer service. Their automated system will not let you speak to a human. Just now, I scheduled a large pickup shipment. Got the right date on my receipt. However, I got an email for a different date of pickup, which was incorrect. Automated system wouldn't let me talk to a human. I almost had a heart attack because I was so angry. I finally got a hold of a local office and they said the wrong email notification goes out all they time, and that I am to disregard it. Even she, seemed annoyed by my call. It makes me want to go postal on these people or better yet machines. Who in the world is running the show? Worst customer service - ever.

UPS is always delaying my deliveries..This is the second time they have delayed my time sensitive package.. And I know they won’t reimburse me for the money I lost.. I would rather choose purple and orange as my favorite delivery service.

UPS is not the same anymore. They lose packages on a regular basis. I order 3 parts from Massachusetts last week. Two of them arrived and the third one is still not delivered and I don’t see a delivery date. They left together and only two arrived. How unprofessional they’ve become at UPS.

I've been consistently disappointed with UPS's service, as they've never managed to deliver a package to my address. Despite providing clear and accurate delivery instructions, their drivers either leave packages at the wrong location or mark them as "undeliverable" without any attempt to contact me. This has caused endless frustration, with important items either delayed or lost altogether. Reaching out to customer service hasn't helped either; their responses are generic and unhelpful, leading to a never-ending cycle of confusion and disappointment. I expected better reliability and communication from such a well-known company, but UPS has fallen far short of expectations.

UPS customer service is the worst in the world. I called four times, the computer still would not connect me to a person. Keep asking for tracking number, you give the tracking number and ask for the tracking number again and hangs up, say "You need a tracking number" four times, you can't even get a person. The worst ever.

I received a very damaged box, crushed and open in areas. Merchandise was damaged. Couldn't get to speak to a person. I never had a problem before. Pictures are attached. I have return for refund. Very upset that it was UPS that damaged it.

Call support hangs up on me when I ask for a human and the website is sending me in unhelpful loops. My package has been sent between two warehouses in the wrong direction for days meaning wasted time in attempts to pickup and zero support. DO NOT TRUST WITH YOUR PACKAGES.

UPS have worst customer care automated assistance as well as representatives. Its takes a long time to just give the tracking number (because the automated one does not understand) and get the info what is posted in website which is not ever an updated one. And finally when you reach the representative to talk. He will ask you the tracking again. They will provide you same what is on website. In my case it said my package delivers today 8am when I called them at 11am. And the customer care asking me to track package online and check if it delivers today or tomorrow. Horrible!!

UPS is the worst of them all. When my orders are shipped with them, I never get that delivery day. They lie stating delivery attempt was made, when in fact they never even show up. Then make me go pick it up or charge me to send it back! This is an absolute disregard of the customer and my time and money. 1/10.

I ordered parts and paid for three day shipping. Monday it got picked up, it is now Saturday and no parts. I can't even get a refund, complete rip off!!!! I paid $45 for three day shipping and got at least a six day delivery.

April 13th I sent 6 boxes of my deceased grandmother's personal effects from Virginia Beach to Orlando Florida. UPS LOST one of the boxes. It is stuck at the WAREHOUSE in Richmond. The horrific people at the customer service center in Atlanta said, "Well there is nothing we can. We cannot call the warehouse to look for it. We just don’t have the manpower for that." This is a family bible that has been in my family for generations. Do BETTER Carol **!!!! Awful. NO compassion.

Between UPS and Amazon, I truly don't know what they are hiring. Because both are employing individuals that can't comprehend not want to work. I'm done with these companies. Who would have known these companies customer service would have gone down in 5 straight years. I recommend y'all do some deep digging on y'all employees before hiring them. Most of them straight frauds.

They always leave my packages out by the road, where everyone can see and can be stolen, instead of driving 100 yards up my driveway.. Are They That Lazy Now??? Or just that incompetent at turning the truck around?? I have No problem turning a 24ft trailer around in my front yard?? SO WHAT'S THE DEAL??? The regular driver that use to deliver in my area, never had a problem leaving my packages on my front porch..FedEx Never Has A Problem..Neither Does Amazon, or the local mail lady...So WHAT'S The Problem UPS???

I called for a refund due to a UPS delivery error. I spoke to An employee, Sherwin at the contact center and I called 800-811-1648 which is from an email I received from the UPS billing department. I have already gotten a partial refund for this same error so all I was asked by the previous agent was the last four of my card and she processed my partial refund without any issues.

Had two packages scheduled for delivery today. Got one, they brought the other to the complex office. I work more hours than the complex is open and also 2 hours away. I will literally never have time to pick it up from the office. PLEASE LEAVE MY PACKAGES AT MY DOOR. IT WAS A $70 TOOL and now I'm going to go buy one at harbor freight and have to eat the cost of the tool I ordered because I can't pick it up and am on a schedule.

Don't ship through UPS. For years I worked at a large shipping hub as a loader then a sorter. They force you to throw every package in order to keep up. No one cares about damaged or late packages. It was a daily practice to take out one's anger on the packages and not only was allowed, it was almost encouraged by management. I'd see people two-foot stomp packages daily because they couldn't keep up with the river of packages coming down the belt towards them and they just got fed up.

I just want to thank all the drivers who delivered my packages. I am a disabled veteran but with all three I was expecting they made sure they brought my packages inside my home. Thank you so much. You do not get a lot of praise but I know all three drivers were very professional and courteous. So again, thank you again.

Absolute garbage, 50 dollars to ship a package from UPS. Speedy 13.00, insane. It's a wonder this company even has trucks on the road with these rates. Not impressed and definitely will be my last place to check next time.

Amazon delivery is improving, USPS delivery is improving, and FedEx continues to do a pretty good job. UPS, with their big wage increase and new benefits package is now terrible. A 2lb package arrives one morning and gets a location scan, then gets a location scan again the next morning, with delivery the third day. All in the same place. Meanwhile, the supplier and the customer get screwed. UPS must be very proud of dropping to the worst delivery service ever.

Please don't use this service. I had send my package with 2 days express on 16 Mar 24 and the delivery left in at the local store. I called right away and said that the embassy will not go to the store to pick up my passport renewal documents. They don't till the 08 April then I finally got a response that it was picked up. I received it on 18 April completely damaged. Everything was damaged including my passport. It's like the delivery driver drove over it.

Delivery time was ok but the handling was awful, it seemed like they passed over the envelope with the tires of the truck literally, and it had very important documents inside from the commonwealth that costed me money and time.

On April 17, at approximately 6 p.m., my late shipment from yesterday was received. Finally, after all that, your delivery employee treated me in a humiliating and immoral manner, while speaking to me by raising his voice and belittling my value, even though I did not direct any offense at him.

I went into a UPS store in Tucker Georgia to mail a package. The employee rudely asked for my phone number. I thought that odd, but gave it to him anyway. He rudely tells me I am not in their system. I asked why did I need to be in your system to mail a package? Annoyed of my question, he answers because you need to be in the system to mail your parcel. I asked, So I will need to go to the post office then? He nodded his head yes, as he looked past me to help the next customer. I left angry and disappointed. How is UPS still in business if they are sending away paying customers??? I did go to USPS and the employee was friendly and accepted my package with no issues at all. They now have my business.

Never use UPS for overnight delivery. It’s expensive and they make you wait all day. I have to sign for it. At lease FedEx will deliver first thing in the morning on overnight deliveries. I am furious!

Supposed to deliver between 1:30 and 5:30 pm per the shipper. It’s an expensive and important item that has to be signed for. I rearranged my day to be here. It’s well after 7 pm and no show and no update. In the past UPS has been rough with handling of packages as well. I would not recommend.

Worst delivery services, I have my package shipped by UPS with tracking number and signature required, driver delivered my package to wrong address, I saw notification and I open door and I saw driver leaving with his truck but no package was here, in system he sent picture but he cut my door number which I think he takes my package back after he takes pictures, I contacted UPS but they said that I need to reach out to the sender and pay again their stupid service. Who still use UPS in 2024??? Folks find another way to get your package. This ups things they are crazy.

This has to be the worst shipping service in the entire United States and possibly the World. They take so long to ship, packages could be in your city and you wouldn’t still get it for up to 3 days. Worst part is that they end up subletting the jobs to USPS most of the time. Such a bad experience EVERY TIME.

Worst delivery service company ever!!!! I’ve been living this address over 2 years, I have received UPS delivery many times before with this address but now they say the address and my name don’t match. I called them to confirm address, they said it’ll get delivered next day. I waited all day and they didn’t show up. I call them again, the lady answered told me to go to their facility to pick up. She quickly said “Sorry again, bye!” Then hang up phone before I did. THE WORST CUSTOMER SERVICE EVER!!

Y'all suck.. I had a VERY important package that was supposed to get here, it was a car part and without it I couldn’t drive my car until put on. The website said it would be here on Monday BY 1pm so I planned around it so I'd be able to take the days off to work on it. It became Monday at 4pm and it updated to Tuesday by 7pm, so I was already furious but luckily I decided to take it off too so I was okay. I waited ALL day Tuesday and it became Tuesday 8pm and it finally updated and went to WEDNESDAY by 7pm… it’s been in my city since Monday and y'all can't send a truck out and drop it off on a business day? Will never be shipping through y'all anymore because this happens almost every other time.

I arranged a collection, got a collection number, got a date and time, but they didnt arrive. I tried the website and eventually got a note saying it had been cancelled for a unknown reason. Called support, got through eventually, they didn't know why, said the team were probably too busy to do it. Honestly, every time I deal with UPS, there is some drama. Now I've wasted a day, and I'm still on hold waiting for some kind of resolution.

Every time I see my delivery is being fulfilled by UPS I get irritated because I know it will be late. Every time. \The last three deliveries in the past two weeks that were delivered by UPS have arrived or are arriving late.

When I returned home I am found a note from courier UPS that I should sign. I called the online store, I bought there 100 times, they never need a signature, I called them and they confirmed that not need signature. Why do I order to a home address where he has to leave the package outside the door and he takes it to the pick up location where I go and they tell me that the package is not there. The note he leaves says it’s ready pick up. Why should I waste an hour of time going to ups when delivery is to my home address? I did not request to leave the parcel at a different address and the online store did not request a signature. This is not a valuable package.

They never bothered to show up at all, proceeded to send me the "sorry we missed you" email. If you're going to claim you missed me, at least bother actually showing up. The address is correct on the email, yet apparently delivery drivers can't read.

New business, receiving lots of equipment and materials to get open. Landlord complained and requested all deliveries use back door. Sat all day waiting for UPS delivery for system needed. Got notice of attempted delivery. Driver placed sorry missed you notice directly next to posted sign that says all deliveries received at back door. What a waste of my time. Waiting all day with back door open. Driver didn’t even try. Use Fed Ex if possible, they take the time to actually try.

Wish I could give a negative review. I understand things can happen, but UPS is the worse when it comes to shipping and receiving packages. I am so tired of dealing with impossible to reach customer service, and when you do reach them they are unable to help? I had a package being sent over 3 weeks ago, online it says waiting on "resolution", but when I call and ask what I can do to resolve it, they say "we don't know what is going on". How does customer support not know and who am I supposed to call then? It's YOUR company YOU provide the service so YOU deliver that service or at least guide me in that direction. I don't even know why they waste their money on "customer support" when they are not even supporting anything. AVOID AT ALL COST. It would give me less of a headache to just drive across the country and ship things myself.

My husband and I needed to notarize our Wills and Powers of Attorney Documents. We went to the UPS Office at 2550 E Desert Inn Rd, Las Vegas, NV. Dennise, one of two clerks on duty, was the Public Notary at this office. We had questions regarding which documents needed 2 witnesses (the Wills) and which needed only the notary's signature (the Powers of Attorney). Adriana, the other clerk, was called to witness along with a witness who was with us. Dennise walked us through the whole procedure calmly and knowledgeably, even while a line formed behind us. She was able keep the line moving with the help of Adriana while walking us through each document. Five stars for Dennise and Adriana!

The worst company to deal with. Always there’s a frustration with a package. No updates available in their website. It’s chaos, Not recommended at all times. They should close their business. Will never ship with them.

I would prefer to give UPS zero stars. We have been very disappointed in their delivery service. We were expecting a bed this week. But the delivery driver went to the wrong address, so that person refused our package. It was then returned to the sender. We had to contact the sender to resend the bed. We are still waiting on it to arrive. Now we have been waiting for another package to arrive. The UPS app said incorrect address information, so we contacted customer service to check the information and it was correct. They have done this multiple times. We still do not have this package. We have not had problems with receiving packages from any other delivery companies.

I ordered NB shoes on the 24 of Feb, and today is April 12 and I haven't received it yet. First, they send it to their own branch in New Westminster. I was waiting to send it to my door, but when I tracked the package I saw it was sent to a branch in Delta!!! I called them and asked about the situation they said we came to your door but nobody answered! Which I think is a lie, I said nobody called or massaged me to pick up the package. Finally, she said we would send it again. 2 days ago I tracked it and saw it was delivered!! But I got nothing! I called them again and they said we sent it, and if you did not receive it, You should fill out the claim form and we will consider it! I was so angry, I tried to fill out the form but I had problems with signing in to my account.

UPS lost my package containing very important personal/financial documents sent to Canada. Medallions signatures, stock certificates, etc. And the UPS employee didn’t advise I should pay for enough insurance. When I called the store to ask how I submitted a claim since my package stopped tracking since 2 weeks ago, the employee got impatient as she said she cannot process claims. Thus I had to find out on my own and ended contacting an affiliate online instead. About my claim, I only received $29.04 refund/shipping cost. And they didn’t include the minimum default insurance of $100 in my refund. I remember the employee at the store told me it was the minimum insurance coverage $100 and that it was automatically included.

Have been calling UPS customer support for more than three weeks on almost a daily basis. None of the calls were helpful. I'm still waiting on several packages.Even though I have been promised multiple times that my packages will be delivered the next business day, nothing happened. UPS is using excuses and making willingly fake promises.

I ordered some speakers from Bose, made an account with UPS, to give instructions and even called to speak to an agent to make sure instructions were received and relayed to the driver. Simply, if no one is home, do not leave package on the doorstep because we are in a high crime neighborhood and package will be stolen. Leave me a notification that you came by and I will pickup the parcel from the UPS store/depot. My instructions were ignored, and the package was stolen as expected. They even took a picture of the package being left on the doorstep proving their incompetence and inability to follow instructions.

So it’s really sad that when you use UPS to deliver your packages and they somehow screw things up. So your package does not get delivered and they blame you, by coding it as customer refused delivery. That really pisses me off!!! I didn't refuse nothing. Now you can’t call them to complain. How sad.

They are lazy with exception of one delivery guy. If you live in a secure apt complex and you buzz them in to enter they don’t come in and leave a notice on door unable to deliver. If they do come in they leave package in the lobby and don’t deliver to the apt. Wish UPS will be aware of poor service. Every time I order from vendors I always hope they don’t use UPS as their delivery service!

The drivers are wondering hard-working individuals. The company and UPS stores are about as useless as anything I have ever seen. I have an electric label printer that runs on labels that UPS is supposed to supply. However, they take about 3-4 months to ship them to you. If you go to the “UPS store” they tell you that it’s not their responsibility to give them to you. So you are basically stuck. FedEx provides shipping bags that are free and when ordered come within 1-3 days. As a small business, I would highly suggest going with FedEx.

The Business closed Monday & Tuesday. The list of working days and hours posted on the main Door. UPS keeps coming in and considering attempts of deliveries. Called give the information and they decline to allow me to pick it up the package at the UPS location, with ID and proof of address. Package returned to sender.

It would be nice if they acted like they care about the package the customer is receiving. They will toss your package and not care what's in it. FEDEX is a way way better service. YOU WILL NEVER GET MY BUSINESS AGAIN

If you have any sort of problem with your UPS delivery, that's when all of the fun stops. You CANNOT get a live person on the line. Our business was expecting an important delivery, and UPS tried to deliver only once, and when we weren't there (if was AFTER business hours) they left a notice saying it was being returned to the shipper!! No one would help us at UPS --- worst service if you have a problem.

So I arranged for someone to meet UPS at the time they gave ( 230 to 700pm). The driver shows up at 11:57 then gives me the will attempt again tomorrow. So I use the app My Choice and find out not only do I have to drive across town but it's gonna be another 5.99 for this service. I pay 19.99 for this app. So basically I'm paying because their driver didn't show up at the agreed upon time.

The worst part about leaving this review is noticing that they are doing nothing about any of it. Absolutely zero customer service, only using automated. Best chance to get anybody is on Facebook and that was a chore. Why ignore all the one Stars? I requested somebody contact me numerous times and nobody ever did.

One of the worst services. Most of the time, delivery or pickup person lies. They said, they tried to deliver or a pickup attempt was made. But they never came. There is no way to communicate with the delivery person as well.

I would give ZERO stars if that were possible! My response to the UPS email asking, "Tell us about your delivery": My package was NEVER delivered! I had to go to the local UPS hub to pick up my packages! Outsourced customer service SUCKS! The staff at the hub advised that they never received any messages from customer service even though customer service assured me that "URGENT" messages had been sent to the hub on numerous occasions for several days in a row. I would NEVER recommend UPS to anyone for shipping. I will leave this review on every corporate review website that I can find. I would NEVER recommend that a US corporation outsource something as important as CUSTOMER SERVICE! The outsourced employee has no vested interest/incentive in providing quality customer service. This lack of service to the customer will turn away even the most loyal customer. UPS: You need to address this!!!

Give more than 3 seconds to review an address. Don't send it back immediately and give a minute to the recipient. You guys failed to reply to two packages that both notifications of address changes. You might be worse than USPS.

The drivers' speed and drive carelessly in residential areas. They say you are getting your package between a certain time frame and then hours after that time frame, they claim that suddenly your address has issues and you need to correct your address online. When you try to correct your address it sets the abbreviations back to where they were to begin with. There has been no problem prior but suddenly now HOLW to HOLLOW is an issue. I highly doubt it. Someone didn't want to run their deliveries. I really wish more companies would use FedEx! UPS is extremely undependable!

Never have been reliable for 1000’s of deliveries to my business but after their workers got a huge raise it's been waaay worse!!! I just don’t understand why none of these people at an individual level care about being good at what they do…

I am so very frustrated and disappointed with UPS right now. My doctor ordered a ColoGuard kit for me because of some health issues. UPS had no problem finding my house to deliver the kit. Then I had my "sample" ready for shipment and thought how convenient... UPS will come right back and pick it up. No worries, no driving 25 miles into town. GREAT! Except that I set up the pick up and y'all NEVER CAME! Was told "driver came, unsuccessful pickup". What the heck does that mean? It was on my porch for TWO DAYS, TWO SCHEDULED PICKUPS. My neighbor was working on his truck all day. Said no UPS truck has pulled up AT ALL!

UPS Is absolutely terrible. They destroy your packages and simply do not care. I wouldn't recommend them to my worst enemy. They completely destroyed my package even though it was labeled fragile on every side of the box.

I needed to send something overnight for a wedding that was happening 2 days from the shipment date. I paid an exorbitant amount for overnight shipping and was assured it would arrive the following day, with plenty of time before the wedding. The package was delayed 4 days and sat in a warehouse in the destination city where nobody could pick up the package. UPS was entirely unhelpful and exhibited no sense of urgency. Do not recommend.

Jesus Christ. I gave the address three times. I order some from FedEx. I got over 30 boxes on time with no issue. I can’t get one package. I could’ve picked it up or anything. It’s like there is no concern for how important the package was. No one called, reached out, attempted to contact me. I mean no customer support outside of me contacting Facebook. I work for USPS and our delivery is horrible. I expected much better service from UPS.

Their website is the worst. I ordered a cellphone from T Mobile. It unexpectedly required a signature, and after two failed attempts, I reached out to UPS to try to change the delivery location to a pick up center. The website frequently crashes when trying to change the delivery location or day. When asked to verify my identity, it somehow can't confirm my information with the vendor. First time I asked customer service, I was just told to reach out to the support team and was shut down when I pointed out the third delivery would already start if I did. The second time, I was told on the phone that the UPS location would contact me to make accommodations. This didn't happen. I will never work with them again.

I've had to use this company a couple times for online purchases where I could not change the delivery company. Every single time my package got lost or delivered to the wrong address in all instances they were of no help. Didn't replace didn't refund I just lost my money because if their incompetence at their only job which is to deliver. Don't use them. Youuu might as well throw your money in the garbage.

A delivery company that refuses to deliver. I wish that was a joke. The rule is they are to ring bell and wait 2 minutes. My video shows driver pulling up, then leaving. Never ringing bell. Supervisors are very rude. Seems like even with proof drivers don't have to do there job at UPS. They get paid for riding around lying apparently. Oh yea driver said he rang the bell. The video showed different. I called the companies I deal with to see if they have another carrier. I will not place any orders any more with any company using ups. This is like 3 times already. I'm tired of the lying drivers.

How do UPS expect someone to sign for a package when you don't know it's coming. Service is trash. I've been home all day. It's now 6:33. A whole day wasted behind ups sorry service. Amazon would never. I do not recommend to any one. UPS sucks sucks sucks.

UPS has a worst customer experience. First I would like to point out here is they have a terrible automated caller for the international package which doesn't even proceed until you provide the tracking number. If you try to even provide it it will not even understand. You are just stuck to get transferred from domestic shipping team which if the call gets disconnected they will not even care to call you back. When you send a package they don't even give you a clear information on customs. Also they provide you with improper information when you are trying to seek help. These people make you frustrated and you just feel to leave it as it is.

My wife ordered a brand new IPhone 15 through Verizon. She was more than excited the day it was supposed to come. Unfortunately, she had to work when UPS tried to deliver it to her, so they had to take the phone back since she was not there to sign it. They told her it would be delivered the next day. We soon found out that was the first lie. Next lie happened when they said it would be delivered today (Monday). That was the second lie. Then they told her it was being held at the main UPS hub in the local area. She drove to the store to find out it was not there. She left and called customer service and they told her it was indeed at that store, which she proceeded to go back to the same ups store and was once again told the package was not there.

This review is specifically about UPS MyChoice. I'm attempting to change the delivery of a package that requires a signature and no one is available to sign for it. Logged into MyChoice and clicked the Change Delivery option. I'm switched to a page asking me to sign up for MyChoice - while I'm clearly already logged into the MyChoice system. I've found no way around this unbelievably poor web site design. At my job I monitor emails sent to a blind Info@ address. A half dozen or more emails a day are from someone in a foreign country, speaking very poor English, offering to re-design our web site. Apparently UPS decided to exercise this option rather than paying for a competent site developer.

Driver picked up a package the morning of the 25th and it didn't even get scanned until Wednesday the 27th! Finally left our town the 28th! Was supposed to be at the destination by the 29th Originally, now it's not scheduled to arrive until Thursday the 4th. Not sure it could be any slower! Worst service ever!

Anytime you purchase something double check who is the shipper. If its UPS run like H. I have not done business with them in 4 years and all my packages have been delivered until now. My wife used them and her package got lost. Fedex, USPS, Amazon, even the paperboy are more reliable than UPS. They are the worst

It’s sad when you call the 800 # you can’t be transferred to a representative! Worst place ever! I never ever want to receive packages from UPS! When you try to call and you don’t have a tracking number, you can’t get through to speak to someone. Waste of company!

What's the point in paying for insurance through an authorized ups shipping brick and mortar who also packaged said goods IF UPS will just deny the claim anyways? Don't ship UPS. For years have had mediocre services, and recently, I'm out nearly 400 bucks plus the shipping and insurance.

Garbage service. I ordered a present for my 18-month-old son with more than plenty of time for delivery. It made it to the hub in a town an hour and a half away. Then all of the sudden tracking said package was held because there is something wrong with my address. Over the course of three days I aced them FIVE times to verify the address. I spoke with dispatch once who was incredibly rude and even hung up on me. After finally speaking with a supervisor, he was able to resolve the issue as best he could but the package wouldn’t be delivered until the following Monday. Well folks, that’s too late.

On Wednesday March 20, 2024, I went to UPS to have them ship a box with artwork for an exhibit in Los Angeles. I was told for approximately $25.00 it would arrive on following Tuesday. Since the artwork was for an exhibit, it needed to arrive earlier. Therefore, I paid $90.11 for UPS 2 Day Air delivery so the box would arrive on Friday 3/22.24. The artwork wasn’t delivered until Tuesday 3/26/24.

Very bad delivery service. Looks like they don't want to get out of the truck or even ring the house bell to deliver the product and just take the package to the pickup location. They make me waste my time many different times. I believe they want people waiting for them outside the house the whole day.

A package was ordered from New York with expected delivery on 3/26. Package was not delivered. Called Customer support who said it would be delivered by the following day between 4:45pm and 7:00pm. I was tracking the package on the UPS app and at 3:36pm the driver changed the status to "this package is being held for a future delivery date". I called customer service and their only explanation was the driver signed out for the day. They could not provide any details about when the package would be delivered, and refused to allow me to pick up the package so that I would not have to stay home from work to receive it. Talked with 3 separate customer service representatives all of whom were unhelpful. The last hung up and said there is nothing they can do.

I have a package to go back to Amazon but it seems Ups lost it. The ups app and website indicates that the label was created but nothing else. This is the second package ups lost. I called and the automated assistant checked and said that an agent would not be able to help since there was no other information about this package. I'm out $31.99. The ups driver did not scan the label as soon as I gave it to him. This is the second package ups lost because I believe the driver did not immediately scan the label when I handed him the package. Had I known this I would have insisted he scan the package right then and there.

A computer was shipped to me by my new employer. It was to arrive on Friday. Waited for it, left my car in the driveway so that they know that someone is inside the house. Found a note saying delivery failed because signature is required and nobody was at home. Called them up, chatted them and begged them to send it. On Saturday a UPS truck delivers a package to neighbor across the street and cheerfully tells me that my package is NOT in the truck. Will deliver on Monday...When?? By 7 PM. So I have to sit the entire day waiting for the package to arrive. Wait, I did that on Friday and on Saturday....Sorry dude you gotta have patience, we are not FedEX and we are not USPS. So put your meaningless life on hold one more day. Who cares....Can we have zero star rating please. Or put some space where we can add some choice adjectives about UPS service.

Due to a safety incident a driver had during the Holidays 2023, UPS stopped delivering to my apartment complex. I put in a complaint with the BBB and after speaking with Brooks **, I was assured two weeks ago that everything was good to go. LIAR! AT 4:40pm on Friday, March 15, 2024, UPS delivered another package of mine to a nearby access point. Never even stopped by the apartment. Is this what they call customer service??? Terrible!

UPS destroyed my package. I paid extra to have it insured so I figured I was covered. Boy was I wrong. The online claims department said they couldn't help me and I'd have to file a claim at the ups store. Guess what the Ups store told me. I bet you guessed right, they said they couldn't help me, I should try filing a claim online. Absolute garbage. Don't bother with the insurance because if you ever need to use it, they will just jerk you around until you've wasted countless hours of your life. I'm sure many people end up just giving up. They had no problems taking my money. Not one. They were happy to take my money and sell me "insurance'. They also had no problem destroying my package.

Hello. To whom it may concern, the UPS delivery system failed me as a customer, because of my current work schedule hrs. from M-F 7:30am-4:00pm, I couldn’t leave work to make it on time for all three deliveries. 1st delivery at 3/6/24 @ 12:21pm, 2nd at 3/7/24 @ 11:39am, 3rd at 3/8/24 @ 11:20am. I couldn’t change my delivery status. Didn’t understand why I was restricted, because I paid full price for this product to be delivered at my convenience, I was given no options to get my package that I paid for. UPS did not give me full access to my account to modify my delivery, it was their way or the highway.

I had a recent encounter with UPS that left me deeply dissatisfied. It all started with an urgent order I placed, expecting prompt delivery thanks to the extra fee I paid for expedited shipping. However, the package didn't arrive, throwing a wrench into my plans and causing unnecessary stress. What made matters worse was the complete lack of communication from UPS throughout the entire process. Despite regularly checking the tracking information, I received no updates or explanations for the delay. It felt like I was left in the dark, with no insight into when my package would actually arrive.

So, I just got a notice and I was home all day and no one knocked on my door until my neighbor came to my door and knocked and I found the notice. I called corporate and the 800# which should be renamed to call 1-877- call BOT! All phone numbers for help are transferred to the same program with the same bot, aka artificial intelligence and it is impossible to get a live human person to help and one would think.

I received today my package containing a special edition bike and noticed immediately after returning back to work that the delivered package had huge tears in the packaging where it's clear the package was tossed around hard enough to blow out a hole in the packaging a hole 18"X18" and noticed that the crank arms were out had landed were bent severely so I'd recommended if possible using another shipper because UPS customer service is non existent.

Delivery driver emailed saying he attempted twice to deliver. I have cameras in driveway and front door. He did not come. 2nd attempt I waited by front door just inside. He never came. Then he said he left at access point across the street at UPS store. I went 4 times in two days. No package. What good is access point then. Called customer 8 times in two days all in Philippine Island far from even helping all the same line. Dispatch will call you, they never did. 2 days waiting. Package delivery keeps on getting pushed back every time I talk to one of them. Just plain liars through and through. I will do business with them again.

We sent Prescription Eyeglasses to a patient on 1/30/24. Package was scanned and picked up 1/31/24. Lost the package and have given me the runaround since. Unable to speak to anyone to resolve issue. Unable to upload requested documents.

If I could leave zero stars, I would. I ordered a new phone through Verizon and they used UPS to ship. I selected a day that I had off from work so the package wouldn’t be out in the elements. I originally had a delivery date but it has since past and now all I have is “delivery date pending”. There is no way to speak to an actual person (just a robot who is not helpful at all). I am extremely disappointed in how UPS conducts business and I highly recommend you don’t use them if you’re in need of speedy reliable service. After reading other reviews I am now left wondering if one of the workers stole my package. I am stressed out over this whole ordeal as I need this phone for work. I should have just went to Verizon in person, I’ll consider this a lesson learned. USE ANY COMPANY OTHER THAN UPS!!!

Shipper send me package should arrive on Friday and now is saying Monday without notice. They just change it. They can't service even pets. Also weather is perfect from Salt Lake City to Denver. There is no reason.

Deanna **, our usual delivery driver is the utmost professional, friendly, courteous and all around best we have ever experienced. We always enjoy her prompt and highly efficient service. We wish all your drivers were like her.

Two out of the last three deliveries never arrived. I keep getting emails saying UPS fixed the address and I need to update my shipping address like it is my fault. On package never arrived, I am guessing the employee either stole it or delivered to wrong address. Second time it’s still an address is on my end and package is going to be at least a day late even though it has been at the hub now for two days. Ever since they got the biggest raise in UPS history they all seem to be very incompetent. If I see one of my deliveries is gonna come from UPS I immediately get worried. What a shame as they used to be the best.

The worker stole my package. They came up to my daughter's door with the box only to stop and then take the package back with him and then listed as delivered. These young children workers are the worst and now I can get in touch with no one. Did a claim online on for it to say at the end, "Sorry. You can't file a claim with this kind of order." I had a huge order for my birthday next week. Now it is too late to re order.. SMH.

Called to ask about the shipment details and why I never received a text notification on the shipment status change when all my profile notifications are set to text me. The agent only kept repeating to return to UPS.com and check status after the next status update date. Their other customer service phone number won't even allow you to talk to a human. It just hangs up on you.

I do not understand this trash company at all. 99% of every package I have ever received by them has always been either late or delayed by 1 or 2 days. How do I get two packages shipped from Canada one by USPS and the other by UPS both shipped out the same day with USPS as standard and UPS as 2nd day air. Would love to know how I received the USPS package early but my UPS is again DELAYED. I do not understand it. What is the point in paying extra for shipping if I never receive it on time, screw UPS.

I do not know why, but UPS drivers feel that it's ok to turn around in my grass, over top of my septic tank, and other places that are not turnarounds!!! So beyond done with this stupid company. If you don't want to back up, then don't come down my driveway!!!

Pathetic customer service phone number 8887425877.. It only tells us whether parcel delivered or not and doesn't go beyond that. Parcel has not been delivered to my address and apartment number for second consecutive time. All letters from USPS, Amazon and FedEx are delivered without any issues but UPS has issues. It is ok to have an issue but no customer service to help rectify the issues is even worse. The customer service number just goes to the AI bot which has no clue how to help in such situations and doesn't transfer to the customer rep so they can understand better. Very frustrating and very pathetic customer service for a courier service. Will never recommend UPS to anyone.