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Reviewed Nov. 22, 2023
I realize this is a busy time for shipping but. I am on my third package in as many weeks through UPS and it's sad. When I check tracking, they will estimate the delivery day from the beginning and completely miss it. I am waiting on a oxygen concentrator that was ON THE TRUCK TODAY but ended up back at HQ. So now it won't be here until Friday, PLUS it's getting beat up ridding around in that truck. First one I got was damaged right out of the box. Not sure why it was canceled, it was loaded at 9 this morning and canceled before 5. Is it STRICTLY 9-5 for delivery now?
Reviewed Nov. 19, 2023
UPS has been changing the address on our deliveries to a different address without our notice or consent. When I confronted the driver about it, and showed him the ups sticker covering the correct address, he said, "I didn't do it." I said, "That wasn't the point, that we needed it fixed as this wasn't the first package ups redirected." He argued that the address was not real. I assured him it was. Then he argued it was another county. Again I assured him otherwise. He made up one excuse after another until I finally said I need a supervisor who knows the correct information. He got hostile, refused to help find out why they were changing my address or who I could speak to. Then he took the package and left. I called the 800 number and the phone tree was even more frustrating as it only cares about specific packages and not customers. I would recommend FedEx.
Reviewed Nov. 18, 2023
UPS does not deliver on Saturday. I have lived in Perrysburg NY for 22 years and NEVER gotten a UPS delivery on Saturday. Our deliveries come out of Dunkirk NY and we're lucky if we get stuff on day we are supposed to.
Reviewed Nov. 17, 2023
*** Beware that if you order an international order and UPS damages/or loses your shipment - you will be responsible for paying for the replacement shipment fees *** So we ordered an expensive order (multiple boxes of industrial epoxy coating) through our work from the USA shipping to Canada. UPS allegedly damaged a box in our first shipment (I wouldn't know for sure as we never actually got it, the delivery driver couldn't find it) - so the supplier sent us a replacement order for the box UPS damaged.. The second shipment had to go through customs again, naturally, and our broker automatically did it, as they always do.. And I have been reaching out to UPS for months trying to get this rectified and they have been mostly non-responsive.
When the original replacement package was sent, the person I spoke to assured me that they would reimburse us and to just send the invoice to their brokerage team, which I did. I have sent them our claim numbers/tracking number/invoice/everything.. Then yesterday I get an invoice from UPS for THEIR shipping charges on the replacement order.. So I call them.. Get transferred to quite literally, to half a dozen people, half of whom didn't speak English & they didn't understand/I couldn't understand them, the last one gave me the same email address to contact that I had contacted months prior..
This time though they actually responded to my email and told me to reach out to our broker company for a refund - WHY WOULD OUR BROKER REFUND US FOR A SHIPMENT THAT UPS DAMAGED??!? I would NOT recommend UPS to anyone and will be reaching out to our many international suppliers requesting that they never send our order with this shady company again. I on a personal level will not use them either.
Reviewed Nov. 15, 2023
I shipped an item via EBay in a box that I purchased that was labeled by the manufacturer as size 20” x 20” x 4”. EBay informed me that UPS charged me an additional fee, because UPS said that the box was 20” x 20” x 5”. I have used the same size box from the same manufacturer before when I shipped by FedEx - no problems. So - it seems that UPS up-charged me for their benefit. See ya, UPS.
Reviewed Nov. 9, 2023
Paid for the package to be delivered next day air. Package was not delivered, assured by multiple customer service representatives and local dispatch that it would be delivered by the end of day. Was still not delivered. Followed up - no apologies, simply an ETA for subsequent delivery the following day. ETA came and passed. Called again, customer service said there was nothing that they could do. Local dispatch said they had no idea why the driver didn't deliver it as they were told and would hopefully deliver after 30+ stops by 11pm(!). Will not be using them again.
Reviewed Nov. 6, 2023
I've never had them make so many mistakes in the 40 years I have been using them. Their dependability has gone from "will definitely be there" to "Keep your fingers crossed". I guess they just got too big and they definitely don't care anymore. It's a shame. You can't even get a person on the phone but again, they don't care!
Reviewed Nov. 3, 2023
UPS has become useless. Can't speak to anyone about a lost package and they just don't care. Will never use them again for anything. Even the UPS store is no help. Totally a waste of time and money. Ship elsewhere.
Reviewed Nov. 1, 2023
Right now my shipment is two days late because it's been sitting in a distribution center less than 20 miles from my address. No detailed info on the website, and when I call the 800 number (WASTE OF TIME) and either enter or say the tracking #, it says that they can't find that tracking number. When I say "representative", it says they can't help me and ends the call. USELESS!!!
Reviewed Oct. 27, 2023
Twice in 2 days the driver delivered a package to the wrong address. One package was for me and delivered to another address. Today I received a package that was supposed to go to someone else. It took over an hour and multiple calls to UPS customer service to get the issues resolved. There is no way to report a mis-delivered package on the automated system. It is almost impossible to speak to a real person. Once I finally got thru to a live person, they suggested that I throw away the package that was mis-delivered to my house. They were clearly marked as medical supplies. UPS needs to reevaluate their customer service. Unbelievably poor.
Reviewed Oct. 24, 2023
I had a critical package with very expensive medication that was lost. It was scanned as going on the truck and never showed up. I could not get past the artificial intelligence to speak with anyone. After 40 minutes that drug company was able to - and no one at UPS had a reason or excuse. Now I have to be home for 12 hours to wait for UPS to deliver the replacement because the drug company does not trust ups! What a joke!
Reviewed Oct. 24, 2023
The worse delivery company I’ve ever dealt with, every time I have a parcel delivered by this company…there is always something that goes wrong! It is absolutely ridiculous. My current situation is they’ve had my parcel for six days now, they said the address was incomplete. It was not incomplete. It was exactly the same that I told them the six or seven times I spoke to them. Every time I call no one knows when the parcel is going to be delivered and every time I call they have the tracking number wrong. Some of the numbers mixed up. I highly would not recommend this company to anyone and I will never order anything if it is delivered by UPS! I just won’t order from that website.
Reviewed Oct. 20, 2023
I had an issue with my Lenovo 7i Yoga laptop (keyboard) and they offered to replace the whole system since we caught the issue early & we're on premium care. This shipment was going through UPS, so I was obviously continuously checking their tracking system to keep me posted. The tracker claimed that it would be a day early. A message was sent that the laptop was on its way and would arrive by 5. It never did. I later found out that they were apparently missing details which is odd since Lenovo had my apartment number (they got the original laptop to me). I phoned in, gave the missing details, apologies, sorrows, whatever. Another message said that the laptop was going to come in the next day at 7-8. Once again, never did.
I tried one last time and phoned, but the same thing occurred for a third time. Because most shipping places return a package if they are unable to successfully send it, they sent mine back to Lenovo before I could call in for a third time. It was a bloody circus and I would not recommend using these services if you can avoid it. The status of my package on the tracker remained "missing info" to "sending" & back to missing info and updated straight to "package returned" which is crazy since I called in. It was absolutely ridiculous.
Reviewed Oct. 18, 2023
UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (**) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not UPS's problem. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.
Reviewed Oct. 17, 2023
We ordered an item that was shipped UPS by the company. It was stated that it would be delivered in 7 days. Then we got a notice from UPS that it would be delivered in 14 days. We stayed an extra day at the location to be sure we got the delivery. Between these two dates we called UPS twice to try to redirect it to our next location. On the 14th day we called again and were told to contact the shipper to have it redirected by them. We contacted the shipper and they said they would have it returned to them and then redirected to our next location. On the 20th day we got a notice that the package was delivered to our first location.
Reviewed Oct. 15, 2023
I was having a package delivered by UPS. They gave me a delivery date which was fine. They then changed the date to a time that I was on vacation. In order for me to change the date to when I'm back for vacation, UPS charges $10. This is a required charge to get a delivery date changed even though it was UPS that moved the delivery date. I would strongly recommend doing business with FEDEX, which allows you to change delivery dates for no charge.
Reviewed Oct. 14, 2023
Sent package on 10/09 supposed to be delivered on 10/11. Check tracking and said rerouted to Salem Oregon, package supposed to go to Pomeroy OH. Took me 2hrs to get a chat to find out that they sorted it to the wrong hub/facility or something like that **. I will NEVER use UPS again.
Reviewed Oct. 13, 2023
I am not sure what issues are going on between UPS and T-Mobile but the ones who are suffering is the customer. I ordered a new phone with T-Mobile. The process went smoothly. The issue that I ran into (and I will address this with T-Mobile as well) I wasn't notified about any information on my phone until I got an email at 9:30am that the phone was out for delivery. I am unable to leave work, because I don't know what time they will be there, because a signature is required. So I miss the delivery. I call UPS and I was told that I had to call T-Mobile so T-Mobile can change delivery instructions. Call T-Mobile and was told that they didn't do that. Called UPS back again and was told that they can't let me sign for my own package because of T-Mobile. So now I am in the waiting game to see when I will actually get my package delivered.
Reviewed Oct. 13, 2023
I can't stand UPS lack of customer service, some drivers are quick to mark the item as "Sorry we've missed you " and they never showed up.... If you sick of the job let someone else do it!!!! I hate dealing with UPS
Reviewed Oct. 12, 2023
I’ve been missing five packages for one and a half months with UPS. After many calls with the same response, they reimbursed one through the sender. All of the packages are valued at over 1k, and each customer service representative provided different answers and neglected their responsibility. They should be considered one of the worst carriers.
Reviewed Oct. 11, 2023
UPS notified my that a package had been delivered and after looking at the Proof of delivery it has been dropped off at a sock and signed for by TMobile. Neither of which are at my apartment. Investigation was opened and then closed because a "Proof of delivery" was provided. When I called UPS regarding the closed investigation I asked if the address associated with the "Proof of delivery" matched mine and, of course, the answer was "no". A second investigation has been opened but I have no confidence that the package will be found. UPS as an organization is incompetent and incapable of doing the most basic of tasks related to their job(s).
Reviewed Oct. 9, 2023
A 6K check was to be delivered overnight, the shipping details continued changing. The package never came and when customer service was called I was told the driver made an attempt, that was a lie. The driver never came to the door, there wasn’t even a UPS truck on my street that day. In my opinion based on knowing the driver never came to my door and never parked in front of or within 3 blocks of my home- The driver chose to go home and not finish his deliveries. However to keep any questions about why he didn’t make an attempt he lied and said he did so. He didn’t have to actually work all the assigned stops. I was told the manager at the Round Rock TX facility would contact me by 10 a.m. guaranteed the following day, that call never came. I called customer service back again and notified them the call never came, I was told the manager’s supervisor would call the same day before 7 p.m.; of course no surprise that call never came.
There was never a package delivered, no call, no resolution from UPS. I had to fix the mess myself and it was a lot to deal with for that check, all because a UPS driver wanted to skip out on actually doing the job he/she signed up to do. Also this is not my first bad experience, a UPS driver also “lost” a $500 purchase from Amazon. They never did anything about that either. This company hires lazy people and thieves from my experiences. If possible always use FedEx, never one issue from FedEx!
Reviewed Oct. 8, 2023
Sept 8 or 9 UPS delivered 2 large boxes of supplies from the VA to my address and broke the bottom of my screen door, bending the sweep so that it needed professional repair. They were evasive and difficult to get anyone at customer service to repair it although I have a claim number. I was promised call backs and a house visit several times which never happened. One employee told me to send photos of the damage which I did twice (3 photos sent twice to the email address she provided). No response, then three weeks later I got a call from Cynthia ** saying that I had no proof that UPS did this and that she hadn't seen any photos! She repeatedly and rudely screamed at me! Was accusatory.
I had told her that no one entered our porch that day except UPS and we knew because we were home the entire day. I wrote to corporate twice (K Warren) but heard nothing. For an $11 billion public company to be able to mistreat their customers this way is deplorable. They have NO CUSTOMER SERVICE. Just robots that mouth lies. UPS had better pay for the repair of broken door of one month plus. They need effective people to work in their customer service dept. I am disgusted with them.
Reviewed Oct. 7, 2023
UPS has the worst customer service! I was talking with an agent and at some point he just started ignoring me and not replying at all, waiting until I hang up the call. I sent the package yesterday and it was returned to me today due to UPS' FAULT! And they won't admit it because customer service is not serving customers!
Reviewed Oct. 4, 2023
So I sent some items back to Amazon on September 22 2023 at 1:17 pm. I told them about it, it were 2 orange rugs. The UPS driver picked it out (with a ** man who claimed he was the supervisor) but failed to scan 1 of rugs. Listen to the video. I have video in screenshot to prove it. ** for the rug that was not scanned. UPS is responsible cause their driver pick the rug up but did not scan it. UPS never resolved the issue, and on top of that, the driver is mad and won't pick up my packages anymore, they can at least put another driver on this route since he won't do his job but he can steal my rug though.
Reviewed Oct. 4, 2023
Went into Decatur Alabama UPSshipping store 9/28/2023 mailed keys to Rustburg Virginia. Paid 52.00. They said it would get there Friday next day. It got there Monday 10/2/23. Lady said post office is at fault. They wouldn't give me my money back. UPS nor postal service people beware. I told them exactly what I wanted if they couldn't do it could have said, so I could have driven there in 8 hours. These young people are working and just don't care what kind of lies they spin you. It's happening all over the USA. Never thought I would live to see the USA in such a sad state. This generation 20-45 will be our demise. Won't ever go into that store and mail anything again. Please don't waste your money like I did.
Reviewed Sept. 30, 2023
Never buy an Ecotric Ebike. On 9/11-23 I purchased an Ecotric Cheetah for $660 from Walmart plus another $60 for 3yr warranty from Walmart courtesy of FAMETRADE LLC. When I opened my door to get the mail I notice a sticker from UPS on my door. After checking my doorbell camera it looks like the UPS driver just left the sticker on my door and never rang the bell or knocked. It's 115 degrees in AZ and the bike weighs about 100lbs in the box. The UPS sticker clams they would return the next business day. That was the last I've seen or heard from them. I filed a claim and it was closed without any contact or actionable request almost immediately. I finally got my money back after blasting their LinkedIn account.
Reviewed Sept. 29, 2023
A cellular provider shipped a replacement item to me via UPS on a Wednesday morning. I paid an additional fee for the overnight delivery, which meant I should have received the item on a Thursday morning. Thursday morning I received notice that due to weather my package was delayed. So I checked the weather in the area where my package was and UPS was telling the truth. However that's where it ends.
I received notification that my package would be delivered on Friday between 3:30-7:30pm. Knowing that UPS in my area notoriously delivers packages to my block at the end of the day (6:45pm or later), and that I wouldn't be home, I requested that it be sent to a Hub location near my home, so that it wouldn't be sitting outside for someone to take it. Of course they charged me $5.99 for this "service".
What UPS didn't tell me is that this would delay my package by not 1, not 2, but THREE days. Yes you heard it right people, an additional THREE DAY DELAY to have my package re-routed a couple of blocks away. I made the mistake of calling their (lack of) customer service. When I finally broke through their automated service cell, and got ahold of someone, their favorite word was "no". "No, I can't help you", "No, we can't do that" or "No, there's nothing we can do". Asking for a supervisor facilitated the same responses.
Oh did I mention that they lied and told me that this particular hub is closed on weekends, even though I verified their hours beforehand? So not only will I not utilize UPS for shipping anything ever again, I will pay whatever the cost to anyone that is shipping anything to me, NOT to use UPS. Heck, a carrier pigeon would be better, in my opinion.
Reviewed Sept. 25, 2023
We sent our daughter a package while starting her freshman year. She couldn’t take everything she needed with her so we shipped the remaining items via UPS. The package (big box) is allegedly lost and allegedly they will reimburse $100 and the cost of shipping. We shipped 4 pairs of sneakers and clothes which all valued way more than $100. The customer service rep at the store asked what was in the box and we told him clothes and shoes and he said ok. Proceeded to process everything. Didn’t suggest insurance because it’s clothes and I guess he was that confident as we were that it would arrive to our daughter. Sept 11th to today Sept. 25th they’re telling us it hasn’t arrived. Put a claim in and uploaded pictures of all the items in the box. Manager at the store said we were offered to add insurance when the guy did not offer that. Horrible service.
Reviewed Sept. 21, 2023
Needed to contact UPS and it like pulling a leg, automated system is very poor. Does not work well and after a few attempts it hangs up on you, when I finally was able to get through it was a foreign person that can't speak English and no help at all .... If I could rate a ZERO I would.
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