United Parcel Service - UPS Reviews

UPS can not figure out their **!! Ups is the only one that can not find my address somehow even though all other shipping companies have no problem with my address! Twice now that I've ordered something I needed urgently and UPS ends up holding the order for several days before notifying me that they can not deliver it. Why can't y'all figure out that ** before taking the delivery!!!!

Today I had a delivery **. It was left approximately 50' from our door just inside the property line. We are handicapped and signs posted. It is also in delivery notes. I had to go down steps in great pain to get out there and back. We use home delivery for groceries and everything else, never a problem. Why this driver doesn't care about handicapped people is beyond me. I've included a photo of a previous delivery that I assume was a different driver.

I was receiving an urn for my mother’s ashes. So it’s already a delicate time. The sender from Amazon used UPS. A huge mistake. It only had to go 40 miles. I should’ve had it the next day. They didn’t give proper updates on where it was at on the app. Then they said they tried to deliver it at around 5:00 in the morning. If we would’ve known it was coming, we definitely would’ve been available for it. Then I changed the shipping location to the local store to make sure that it would arrive and I could get it, and not them saying they tried to deliver it when I don’t think they did.

I would like to place on record an extremely disappointing, disheartening and discourteous service and behavior from UPS Worldwide. I will never ever go back to UPS for any document or shipment. I had to send a three page (3 only) document to Mumbai, India -- which is a well connected city. And booked it at Brooklyn, NY. I was told if it is a personal shipment and not a business shipment, I have to take UPS Worldwide Express and not any other lower category. I paid as much as $212, I repeat $212 for three pages of documents to be sent to Mumbai, India. It was to be delivered in three to four days. Repeat three to four days, that is, by the 20th of July 2026. And therein started all the trouble.

I shipped a package by next day air on a Thursday to arrive by noon on Friday. It had two delayed. First was weather delay. They rescheduled to arrive by noon on Saturday. This time, the plane had a mechanical problem. It finally got there on Monday. I've been trying to get a refund. No luck so far. First, they said I have to go through the UPS store I shipped it from in Hurricane UT. I did. The store was reluctant to apply for a refund on my behalf. Not very helpful. I got the impression they were trying to do minimum possible. I asked them to apply for a refund anyway. They complied and they got a reply from UPS two days later, declining. They didn't forward the decision to me.

50K 1-star reviews can't be wrong. UPS is an absolutely dismal delivery company. I've had TOO MANY TO COUNT packages delayed or delivered to the wrong address. Like how are you still in business? Die already. I ordered a package from a online vendor that is 1.5 hours away. It has now been delayed and wont be delivered until 5 business days later. UPS is an absolute joke. DO NOT USE THEM. DO NOT USE THEM. Oh and did I say DON NOT USE THEM. Terrible company, 0 customer service that's overseas in the Middle East. Like who are you? Oh that's right, a big brown turd just like your trucks. Ya'll suck.

Absolutely do not mail high valued items through UPS. We shipped a stamp book worth $1800 to an older gentleman in Arizona on June 13th. They wouldn’t deliver it to him due to his rural location. It cost us $80 to ship this item due to insurance, signature requirement and RFID label. They wouldn’t deliver it to him, because he is rural 20 miles off the main road therefore, it was mailed back to us. We missed the first delivery attempt even though we were home. He said he knocked on the door he did not. I live in a small condo and stayed home for two days waiting on it. They never made any additional attempts. They no longer have customer service at the hub here in Nashville. We went to the store location and they have no record of it. It has been EXTREMELY difficult talking to anyone here in the United States. We have even emailed the CEO, Carol Tume, who makes 15 million dollars a year. No success.

This is the worst most incompetent logistics company to ever exist. If you use them, they will cause you mental and emotional distress. Their drivers are in the habit of not delivering people’s packages. Irrespective of the amount of follow up calls you give to their support, they will tell you that they can’t track your package. Their driver has held my package hostage for 3 working days and has refused to deliver nor ring my buzzer. The most annoying part is the fact that they have a silly policy of not allowing people pick up their items from wherever. UPS has caused me severe mental breakdown in this process of getting my package and I advise that if you care for your health you should never ship with them or do business with them as a business owner.

My wife recently shipped a pair of sunglasses from Stratford, Connecticut, to Illinois for repair. The UPS Store charged her $41.83—just to ship a pair of sunglasses. I should have obtained a prepaid shipping label beforehand, which likely would have cost between $7 and $10. That part is on me. However, $41.83 for such a small, lightweight package is outrageous. After this experience, I will not use the UPS Store again. Hopefully, sharing this saves someone else from the same aggravation and excessive price. If you need to ship something through UPS, purchase and print your label online before going to the store.

Try to return an Amazon package, but the branch in Anna TX refuse to scan the barcode to print the return address unless I pay $1.99 “print label fee” for them to print the return label. They just added another fee to their services. 🤮

Absolutely terrible service. They said it was going to show up today on the 4th at the latest and now it says that it will be here in the 10th.

Oh UPS why are you so useless and yet so expensive? Why do I know more about where my package is than your customer service reps do who seem to literally just be reading off the website and have no access to any other information? Why doesn't your tracking system that promises actually record where my package is? Why do you only let me know that my package is delayed halfway through the deliver window? Why do you insist on telling me that my package will still be delivered today when we both know that's a lie? Please do better.

I am generally dissatisfied with UPS. Package after package after package they continuously miss their delivery window by days. It was so bad one of my refrigerated medications that was overnight shipped had to be returned back to the sender and I didn't receive my medication for another for business days and on top of that the slightest little sprinkle of rain delays my packages so they get back to the warehouse and then they sit there for a few days instead of just being delivered to the next day. Very very dissatisfied. I will personally never use them. I will go out of my way spend extra money to find other shipping methods. The only downfall is sometimes you order things and you can't control what shipping method they use.

It's the second time I have an awful experience with FedEx. Packages are always days late and you can almost never reach a live representative and when and if you do they are rude and never give precise information other than, "You have to wait" and "There's nothing we can do". What kind of service is this.

Their message said they delivered package but when I pressed the button for more information, it said "customer refused the package and it was returned to sender". Extremely bad experience. No customer support. Unresponsive. From now on, I will inquire which shipper the seller uses and will not buy from the seller if UPS is the only option.

Very reliable when it comes to small sturdy packages, however I sell and ship computers in the country. Each and every time there has been major damage issues when shipping with UPS. Extremely timely and will not fail at getting your package to the destination; however it will get severely beat up in the process. If it is fragile and you put stickers on the package saying so, it is almost like they intentionally punch and kick that package. I have shipped PC's without fragile stickers on them and somehow they arrive in better condition than with them. I should not have to lose money because UPS refuses to accept an insurance claim of damaged goods, which I pay extra for might I add, usually $150 extra. They claim it is to prevent fraud, except i am only claiming the severely damaged parts, such as a shattered case and broken graphics cards.

UPS could not offer a window less than the entire day for a signed only delivery. The shipment came from out of the country and would be ruined if in high heat for a few days. They came of course when we stepped out and cannot deliver again until Monday. They will not let me pick it up and the customer service was of no help. This company should not be allowed to be in operation for how they treat customers and their no service. Please do not use this company for any ground deliveries.

Overnight Air package in limbo after "mechanical failure" and ZERO updates since 8:39pm the previous night. Customer service had nothing different than what I could look up online.

I don’t usually leave negative reviews, but I am extremely disappointed with the delivery service I received. My package required a signature, and the first delivery attempt was made around noon. Since I work full-time, I called customer service to see if I could have the delivery attempted later in the day. Unfortunately, the representative I spoke with was very rude and unhelpful.

My package was delivered to the wrong address. No customer support to talk to to get driver to get it and bring it to me. It was a long cylinder of fabric from Alabama. Delivery time was decent if it had come to the right address.

I ordered an item that was supposed to be delivered on 7/28. It was marked as delivered in a different city, with no delivery photo. It was delivered on 7/30, and the box is absolutely destroyed. The box is bulging and covered in tape. Customer service is not helpful. It's difficult to get to a live agent instead of a bot.

I have more packages missing stolen or delivered to wrong addresses by UPS than any other delivery service out there. They really need to get it together and get rid of the thieves and people that do not care about their jobs instead of worrying about their own salaries.

I had a UPS store send out some money orders for my health benefits, almost 600.00 and they never delivered/ lost the pkg. Never notified me of anything. I have been calling and going online to file a claim and you cant get anywhere, They feed you full of bull. I was told a claim was made about a month ago and I asked for the claim no. I was told I would hear back in 24 hours, NOTHING, OF COURSE.... I called again this morning and was told it's not a claim no. It's a case no. No claim was ever filed and it's past the liability time period.... WTF I have been calling and calling and get nowhere and now I am out the 600.00 plus the 40.00 I gave them to ship it. NEVER USE UPS, THEY WILL GIVE YOU THE RUNAROUND BIG TIME WHEN THEY LOSE YOUR IMPORTANT PAPERS.

I signed the statement before getting the price - When I heard the price I was surprised and wanted to change it but the manager said because I had signed it was not possible!

My order from Costco was delivered today. The box that the toilet paper was suppose to be in was completely ripped open and my toilet paper was put in a large clear bag. 2 rolls are missing and 1 roll was unwrapped. I called Costco to report this and I will be getting another delivery. Did this UPS guy think that it was acceptable to leave something like this?

Have been waiting on packages for our business for two days. These packages are 50 miles away according to tracking info. Customer service is no help. I'd go get them myself but I am not sure where to find them!

Horrible. I paid $102 to over night documents from Long Beach to Newport Beach. This was Wed. It was guaranteed 8 am Thursday arrival. They never gave to driver on Wed so it left Thurs and was delivered Friday. They refuse to refund my money for the guarantee. They don't call me back and ignored my BBB complaint. They are Horrible and the lack of respect for customers is shameful. They are liars and shameful

Smh and LOL my package did a whole day off work. It took these clowns 11 hours to deliver my package then the driver had the nerve to have a nasty attitude - like man if you hate your job that bad go find a another job - if you can't deliver a package during normal business hours 9am - 5pm what the hell are you doing delivering a package at 9pm - Slow and unprofessional. It keeps getting worse every year!!! I see why Amazon is taking over!!! They need to allow customers to go the distribution center and pick up for themselves. These the delivery drivers are slow and dishonest. They will steal and destroy packages just throw your package around like trash or deliver to the wrong address because there lazy!!! What can brown do for you? Lol. Not a damn thing!!

I went to a local UPS store to send a flash drive to my sister. The store employee packaged it in an envelope with bubble wrap. They printed a mail label and placed it on the envelope which they placed behind the counter. A day after the delivery date, the package still hadn't been delivered. I tracked the package and was informed that a label had been created and is waiting for the package? When I called the store, they told me that the person that assisted me had taken vacation and they wouldn't know what happened to the package until they returned. I will never use this company again.

This has to be the worst company I have ever dealt with. One time they wanted to overcharge me, they claimed a package I sent was sent from California when in fact was sent from New York. They sent one of my packages to the wrong adress was was not recoverable. They overcharge for a box they claimed was bigger and heavier than what I paid for, they claimed the box taller and wider, they added 42 pounds to the true weight of 95 pounds and overcharged almost $100. My opinion is that they are doing these dishonest actions as they have been affected by Amazon shipping and USPS. They are thieves.

The LIES!!!!! Delivery attempt made lie!!!!!! UPS Drivers are pure trash!!!! No integrity! Do not follow delivery instructions choosing to lie instead!!! Just as bad as FedEX now!

UPS has a company called Roadie. This is a business model similar to Uber, where individuals drive for Roadie and deliver UPS packages to their final destination. Worst experience ever with this company. Their driver delivered someone else’s package to me and my package to an unknown person. Their customer service rep says they can’t find the package, they have no way to track it. Meanwhile, UPS reported to the shipper that they had delivered the package to me. Now the shipper doesn’t want to give me a refund for the product I’ve never received.

Abysmal service. Send a package overnight and it arrives 4 days late. Request a refund. Never get a single communication. Go to the store multiple times and they assure me it's under investigation. On 4th visit to store 3 months later, they tell me that oops... refund department replied to them just a few days later and not to me. And guess what? No refund. It was a weather related issue. I say, "That's dumb. I'll pay for ONLY what you delivered and not for what I didn't get." They give me a telephone number to a department that says they can't help me and I need to go back to the store to get the right number. ** YOU! UPS. How about this. That $142 cost you a client for life. I will never use you again.

UPS is by far the worst shipping company bar none. I am not overexaggerating here, I have had issue with about 90% of my packages. With them either showing up looking as though they were dragged behind the truck, remaining in limbo for weeks at a time with nobody having any idea where they are, or having printed up all the correct info only to have UPS send it back stating that I need another document, (that was clearly tapped to the outside of the box in a clear shipping envelope) having it returned to me, spending hours on the phone with people making every excuse in the book telling me that the shipping label needed to be printed online, (when it was) only to find that everything was done correctly be my team. When I asked if I would have to pay to ship it again, they said that I would have to pay again (even though it was the fault of UPS). There is absolutely no customer service or care at UPS. STAY AWAY FROM UPS!!!!!

I have taken a side-by-side clutch to a UPS store, not a drop-off, and they labeled my package for me to send it. It left the store for the warehouse, in which it never left the warehouse and was stolen. I was refunded $100 for a product that was worth $3200. After a long, drawn-out hassle, I was able to get my hundred dollars back after calling the store multiple times and having to send in several different emails and printed labels. I will never use UPS again. Better to go with FedEx.

Worst customer service of my life, very poor communication and lies about delivery status. (Regarding my mattress shipment, tracking number **.) The mattress was originally scheduled for July 24th then rescheduled (and paid extra) to deliver on July 25th, but never arrived. The delivery date was then pushed to Monday July 27th- after zero updates, I called at 3:30 pm on Monday to check in and was told, "Yes mam, it will be delivered by 9 pm today." That was a lie. After 9 pm I called again and was told it will come tomorrow (Tuesday 7/28).

Opted to the abandoned townhome that I share a wall with. However, the house is clearly abandoned. The notification was too late for any correction to be made. I was told the next delivery attempt would be the next business day which would be Monday. This is a problem because my current cell phone is not working. Customer support was heavily accented and did not seem to quite grasp the English language adequately. He kept telling me not to worry rest assured, there would be forthcoming notification of when I could receive my phone. I told him that if the place was open tomorrow Saturday and they could not deliver it until Monday if they would hold it there I could come pick it up on Saturday and have my phone instead of having to wait 3 days. At which I was told a notice would be forthcoming and when they will attempt to deliver the device again. I mean, REALLY??

Do NOT USE THEIR SERVICE. I sent a one of a kind large oil painting signed. Packaged correctly, labeled correctly with special labels marked fragile. It was never received in Texas. Package was marked as Damaged and Missing with Box Discarded. I made countless calls to customer service center to no avail. Told to file a claim. I asked to dish to Damage Department to ask them to send the package back, they said it was not found. How can a package be listed as damaged?And missing, and they threw out the box?? It was not listed as lost. It was stolen by their staff!! That's what really happened. Don't trust this company. To get reimbursed you have to provide proof of the item purchase receipts or proof of value of the item, and they determine if it's worth reimbursing you.

What should be a simple transaction for a employee phone gone terrible wrong by UPS. After speaking with representative who informed me that stated (UPS will not be redelivering my package today) because they could not get through only one side of the gate. They never attempted to call and see if we could come get it or if we open other side! Funny Amazon just delivered a package to us yesterday....came right to the door!!