United Parcel Service - UPS Reviews

Extremely frustrating experience with UPS. I wasted two full days waiting for a package because of inaccurate tracking information and poor communication from customer service. Yesterday, the live map showed the driver circling my neighborhood starting around 11:30 AM, but the truck didn’t come to my house until around 3:00 PM after I had already been forced to leave at 2:45 PM. Today, UPS gave me a delivery window of 11:45–3:45, then suddenly changed it to 12:30–4:30. Customer service even told me I was “number 46 in line” for delivery.

This company has gotten worse by the day. Changed delivery times 6 times in one day. I will not purchase anything from a company that ships with them.

I live in Lexington Kentucky, postal service has misplaced a very important piece of mail that I need. There are tickets to ride on a handicap bus. I paid $24 for those tickets and they have misplaced the mail. This is unacceptable. I only hope they did not steal my mail and give it to their handicap person that they may have in their family.

After over 40 years of business with UPS we are forced to stop using their service in favor of FedEx. FedEx reached out to us with lower prices and improved their service to us. UPS eventually reduced their prices to match after months of us chasing them around to give them a chance. We dealt with 3 different account managers before they deigned to give us better rates. Now after a couple months of review they say that the volume of our shipping does not support the deal they have given us. FedEx cold called us to offer the deal we have and to question us on how they could improve our service. UPS which is now enjoying the greatest profits in their history no longer cares about small businesses. They reward the giant corporations and punish the family run and struggling hard working entrepreneurs.

For the 6th time, my package (medication) has been at least 2 days late. It is always "unexpected delays". Well, the delays are always expected now. These are automatic shipments, so I can't order early. If I could request the shipper to use a different carrier, I would. As it is, if I have to ship something, I will use another company. The United States Postal Service is more reliable.

UPS used to provide really great service. They also had a customer service center near me that solved every problem I took to them. NONE of that exists anymore. About 1+ years ago, they closed the customer service center, outsourced their answering service to India or Southeast Asia, and now when they lose a package - it just stays lost. No one can find them anymore. File a lost-package claim? You may or may not get any response. UPS has actually become worse than FedEx - a low bar indeed.

These guys are getting as bad as Fedex. A package marked FRAGILE in 3 places, came in delivered looking like it was used to go bowling. Go to their site, they won't even let me file a claim. If I knew this, I would've asked the person who shipped it, if I could come pick it up instead. Lazy people, Lazy workers.

Worst delivery service yet. Notified me that package would be delivered at my residence on Friday. Saturday, I waited at front door until after eight. Called UPS. They promised that my fragile electronics would be here before six o'clock today - Monday, They also said a manager would have called me back within an hour on Friday. I just called UPS again a few minutes ago. They say that my package is sitting at some drug store somewhere. Bad show all around. Do we have to put up with shoddy service?

Terrible service. I scheduled pick up for a freight worldwide express cargo package on Friday to sent from the states to Asia but UPS did not arrived between the pick up window. So I call them and I was redirected and provided different phone numbers for a whole hour then finally reached someone who somewhat knew what they were talking about and stated that the nearest UPS facility will call me. They call me and tell me that they helped me schedule pick up for domestic package and I would need to call back to schedule for Monday pick up via UPS freight.

I am a business owner and I have had so many delays in my packages within the past year I lost count. Any time I order supplies I do everything in my power to avoid shipping with UPS. There was one instance the item was for my customer's Mother's funeral and UPS delayed the package. Recently I waited all week for a package, it finally made it into town, and for some reason UPS sent it to Florida. Using UPS services to ship your valued items is always a gamble. The delays, reschedules, poor timing and lack of customer service rank them the lowest of every shipping company possible. I'd rather get in my car and drive than to trust a UPS package delivery.

UPS does not provide proof of signature although they charge $13.00. When I requested proof, I was told to contact the receiver, who said that he did not sign for the package, it was just handed to him. This is simply a scam to get more money from customers. FedEx provides proof of the signature without having to ask for it. I am going back to FedEx for all shipments, which are very expensive international shipments. At least with FedEx I have proof of receipt if I am unable to contact the receiver.

Ordered ammunition with adult signature required. Two days in a row UPS driver said no one home. I was home both days. No UPS truck ever showed up. No note on door, no missed delivery notice. Only UPS driver lying. Cost me 50 dollars. I got so frustrated with UPS just had them return the ammo. Cost me stocking fees. What a garbage company.

What an absolute SCAM! I run an eBay store and purchased a UPS label that included insurance for lost/damaged items. Apparently when UPS hands it off to USPS to deliver, that insurance is no longer valid and guess what? The $50 mug my buyer bought showed up and the handle was completely broken off (I bubble wrapped and packed it very securely). UPS won't cover the damages and when they handed it off to USPS it became a USPS "Parcel Select" package with no insurance so guess who gets to refund the buyer out of their own pocket now? Me. Thanks UPS, you guys absolutely suck. Worst shipping company period. Why is it so hard to do your job right? You guys have thousands of these same 1 star reviews yet still operate the same way and don't give a rat's ass about the packages you handle. Absolutely pathetic. I sincerely hope y'all go out of business. You're literally robbing people of their money and products. Scammers.

Today I was supposed to receive two separate orders through UPS. One was medicine that was supposed to arrive by 10am. This one UPS said “sorted incorrectly” now coming tomorrow. The 2nd was supposed to arrive between 4:45-7:45. Well it’s now 8:15. Absolutely horrible service.

I dropped off a package at the Pembroke Pines UPS store on 15757 Pines Blvd at 2:50 PM. Paid $ 188 for next morning arrival to The Villages. Package was delivered 2 days later. UPS states that it was not dropped off at the UPS Store in time. I have a receipt that shows the time of 2:50pm drop off. UPS is denying a refund.

UPS SUCKS! No accountability, they lost my package after they picked it up from the merchant and lost it transit. I called them and they would not do anything about it. They blamed the problem of UPS losing my package on the merchant and told me to call them. If I could give them zero stars I would. This is not the first time having this problem with UPS. Recently had another experience like this. If given a choice I would never personally ever use UPS. They blatantly screw their customers.

I will never use UPS again. Overnighted from KY to PA and it's been 7 days and no package. When you say you will deliver over night and 7 days they still have no good answers just excuses. Tracking is useless. According to UPS tracking my order went from KY to PA and was out for delivery and 1/2 hour later it was back in KY again. This is fraud! They already lost a Class Action Lawsuit in 2015 for 25 mil for $25M. Guess some companies never learn.

UPS has a very dismal history with me about not delivering packages requiring signature within their projected 4 hour window. It’s not unusual for them to reschedule our delivery to another day after we have waited 8 hours at home so we could sign for our package. Obviously, it is out of the question for us to pre sign and expect to ever see our package. Simply atrocious delivery service. I have been tracking my recent delivery and the delivery window has been exceeded. As I track this delivery, I noticed the same delivery route that has resulted in pervious rescheduling so I am preparing for yet another rescheduling.

Absolutely terrible experience with UPS. I made multiple calls ahead of delivery to solve a very simple issue: I live in a gated community and needed the driver to check in with the leasing office for access. Instead of helping, I was bounced between representatives, given incorrect information, and even sent to “tech support” for something that had nothing to do with tech. That alone wasted a huge amount of my time.

I recently had an extremely disappointing experience regarding UPS’s refund policy on 2nd Day Air charges. I needed to get two boxes to their destination quickly. I even paid extra to be sure they were there by 10:30 a.m. on the 2nd business day after the shipment. One box made it to its destination by 12:30 p.m. (close enough). However, the other box sat in a UPS facility in NJ (about 16 minutes from its final destination) from 4:24 a.m. on Friday, April 10th until MONDAY, April 13th when it was delivered at 12:40 p.m.

I sent a $6,500 check to my student loan provider to to meet the payoff date and the check was cashed before it even reached the delivery destination. If it's in your possession I'm inclined to believe it's one of your employees who cashed the check! Had to file a claim online and per the manager at the place I called they do not insure checks in that high of an amount. Overall terrible experience.

First, dropped a package off at 8:15 am and paid over $200 to have it arrive guaranteed by 8:30 am the following day. I dropped the package off as soon as the store opened for the day to give UPS as much time as possible to get it to where it was going. Didn't matter that I did, as UPS only picks up packages once a day at 6:30 pm. So, instead of having just over 24 hours to deliver a priority package, UPS only had 14 hours. UPS states they can deliver at a certain time, but cannot. So they charge you money for something they were never going to do in the first place. Be honest and upfront. I'm sorry, we cannot do that. If you guarantee something, you need to take proper steps to do it. UPS doesn't. They just say they can do something with no intention of doing it. Once they have your money, they no longer care about providing service.

This review has to do with my last experience and problems making changes to where I want to driver to leave my package. UPS appears to have a problem with their online system for placement of packages. I requested rear door multiple times, and they deliver to my front door. Even though I received an email stating I made the change, it does not get to the system that the dispatch and customer services sees.

UPS customer is awful. The company does not offer ADA compliant pickups without charging you. Even if you attempt to work with them to have someone come to the car at the store, they won't. UPS PREYS ON THE DISABLED AND SHOULD BE ASHAMED!

While I have had positive experiences with UPS, I have safety concerns where packages are left in apartment complexes. Any entrance/exit doors to these buildings are fire escape routes. Those exits are clearly marked. When a package blocks those doors, safety is the main issue during fire and smoke. Some of these complexes are specifically handicapped/wheelchair accessible. While simply tossing a package in the door may be considered delivery by the drivers, the possibility of physical harm or death is greater during an emergency. Take the extra second and put packages to the side. IT IS AGAINST FIRE CODE TO BLOCK THESE DOORS. PLEASE STOP BLOCKING EXITS.

They sent my package to the wrong city and won't let me submit a claim because they delivered the package so to them somehow that's this was a good thing that they just handed my package to a random person in the wrong city, a city that doesn't even have a house with the same number or street name I might add.

Absolutely awful customer service. Not helpful at all, anything they tell you you can find yourself online, takes forever to connect with an actual person who gives you no new information. Absolute waste of time.

The worst customer service ever. Please do not use this company if you want your package deliver to you, even medical stuff. the customer service representatives are very good at lying. I have been promised my packages 5 times and they were not delivered as was told. What used to be a good company was sold to a bunch of people of liars. I give one star only because this was the only option. Truly the company should be given 0 stars. Supervisors are very staff are very untrained and the staff are just occupying a job. Sad! sad! Sad!

I was scheduled to receive an important (flat) package sent to me by a relative. They sent me the tracking number so I could use the UPS to track. It traveled from the West Coast to Western Pennsylvania (close to me) and then the tracking just... stopped. I called the UPS store on the West Coast, and he was really rude to me and didn't let me speak on the call. It was as if he had a prepared to deliver a script regardless of what I had to say. Three full days after the delivery was supposed to come to my house, I called the 800 UPS number and gave the customer person my tracking number. He gave me a "well, the tracking was lost at X point, so, I guess we lost the package - oh, and go fill in a complaint while you're at it."

UPS driver in Gila Bend Arizona refuses to deliver packages at court window. Every time he comes into our court, he just throws the package on the security desk and walks away. Never completing the delivery like he supposed to. His attitude is horrible. Never seen a driver being so lazy, disrespectful and unprofessional.