United Parcel Service - UPS Reviews

I funded by myself that the package I was expecting had been 5 days in a UPS location and was being returned to Tallahassee! Real important documents that I need to have in time! Nobody from UPS sent a text, leave a paper or call! So disappointed.

I really don't see how they stay in businesss. Oh that's right they layoff people. Why I keep giving them chances is beyond me but no more. I am a FEDEX user from here on out. They can't deliver a simple package after three weeks on a truck. #** if anyone wants to see a disaster UPS is. We even called customer service on three different occasions to help them and they still didn't get it right. I have had many problems with UPS and this is the last straw. Fedex can screw me over 100 times before I go back.

I was scammed and tried to have a package returned to me. The label that was sent to me had a fraudulent tracking number. After the package was dropped off at the UPS store, I realized I was being scammed. Although I had my receipt and a copy of the printed label from when I sent the package they still wouldn't stop the delivery and return the package to me. Now I am paying for an item I don't have. I will never use UPS again.

While I was running my afternoon errands a UPS truck in front of me decided to dispose of their trash by throwing it out of their vehicle onto the street. I attempted to report it to UPS with truck number and license on hand and they did not take any information besides my name and address. They do not care that their employees are littering and trashing my neighborhood. Disrespectful and embarrassing.

Over the past three months I have had three perishable food deliveries that used UPS. Every one of them was delivered late by one day from the intended delivery date. The result was spoiled food on two occasions which were scheduled for two day delivery, but arrived totally defrosted on day three. The other was a re-shipment to account for the spoiled food and was scheduled for one day, but was late again. Delivered in two days. Fortunately, this was within the window of time for the cold storage to continue working. I would absolutely not recommend using UPS for two day delivery of perishable items.

UPS gave me a delivery window today of 2-6pm, signature for delivery required. They showed up at 12:55PM. I tried to reach them via chat on their website but got stuck in a bot loop. With no option to speak with a live agent. Instead I was offered to leave my phone number for them to call me. However, I was without a phone and the delivery was a new phone. So I drove 40min to my husband's employment to retrieve his phone and I was ablet to speak with customer service. They shared I would receive an email within an hour telling me what time the driver would be able to return today for delivery.

Had to sign for delivery the day my package was to be delivered. Wasted my whole day, took off work and waited and at the end of day they changed it to “be delivered the next business day". These people must think our lives revolve around them. No consideration for their customers. How ignorant can a corporation be to their customers?

Absolutely the worst. Package was supposed to arrive on the 17. Now it’s supposed to arrive on the 23. Zero accountability with this organization.

Terrible communication, after over ten phone calls and numerous promises of returned calls I eventually gave up. I will no longer do business with anyone using UPS as a carrier.

Package was rush, perishable and insulated. Only one delivery attempt from UPS without prior notice, then the package was dumped at a pharmacy far away from delivery location. We called TWICE for delivery rescheduling, each time with a verbal confirmation from UPS support, but without any action on their part. After SIX (6) days, we finally had to go fetch the box still at the pharmacy and about to be shipped back to supplier. Terrible service. Or rather, *no* service at all. Support takes your call, says 'yes' mindlessly without any follow up and just *forgets you*. Failing at their one and only business: delivering

WORST SERVICE EVER! I will NEVER use UPS again. I mailed a key fob to my daughter, 1 state away. The package was opened, the contents was stolen and the empty package was delivered. Video footage proves that the package was delivered to the lock box open and empty. Leaving one conclusion. The thief was a UPS employee. Almost a month later, after many attempts, they offer the worst customer service ever with no attempt to rectify. I give them 1 star because I cannot give them less.

Packages are lost, damaged, or destroyed on a regular basis. There is nothing you can do. 50% of my packages shipped through UPS since the start of 2026 have been lost, damaged, or destroyed. UPS has easily become the worst carrier in the U.S.

The Customer service is absolutely horrendous!!! As a business they are no help!!!

I shipped a package thru UPS and received a contract rate of $23.72, however I was charged $30.61. Also, according to the UPS website the package would be delivered by Saturday but was not delivered until the following Tuesday. No explanation, and unable to get a refund of any kind from UPS. Their website is misleading and deceptive as to charges and delivery times.

I tried several times to track my package with no success. It was delayed at the facility for 5 days. When I got to talk to an agent I was told to wait until the end of the day for updates. I did this for 3 days with the same response, each time I talked to an agent. They would not give me any more information. I would NOT use UPS for any shipping. They are not reliable. It should not take 5 plus days to ship a Envelope across town.

I gave UPS a three because the envelope arrived to its destination! Arrived three days late due to an apparent mechanical issue with the airplane… From Alberta the plane flew to South Dakota then Kentucky and then California where it was intended to arrive in 24 hours. Paid for 24 hours but… First time I used UPS but now I know I'll stick with FedEx. I'd received 2 spam emails within the first 24 hrs then because the tracking couldn't be located easily til day 3 (one day before arrival) I called UPS to get real time tracking... They really need to up their service or there will never be repeat customers!

UPS has lied multiple times and continues to lie and steal packages. The first lie was the driver need a gate key so they didn't deliver my $2000.00 package. I do not have a gate or is there any key needed to walk up my driveway! The second lie was a confirmed delivery time of 2-6. They showed up at 9:30 did not deliver again. Lie three was the driver was going to call if there is a problem. No call and again no delivery. Nothing they said was going to happen happened!! I will have no choice but to sue! Please comment on this if this has happened to you and you wish to get in on this class action lawsuit!

Who is Stealing my packages at UPS? I ordered items from H & M on June 2nd. UPS indicates it was delivered on the 8th and returned. On the UPS tracking, it reports weather is the blame. Here in Suwanee, it's 93, sunny, no rain. Really. STOP STEALING & START DELIVERING. Someone is stealing packages, either on the UPS truck or inside the store. I order items from H & M all the time and the correct address is in their database, however UPS changed the address of the UPS and put the street address only.. A different address is attached to the tracking information on the UPS site. Stop stealing people's packages.

Title: Drivers dump packages on the ground and call theft "successful delivery". Review: UPS drivers repeatedly violate my apartment complex's explicit rules to deliver directly to the apartment door. Instead, they dump packages on the ground by the mailboxes. They take a photo of the floor, walk away, and leave the packages exposed to anyone walking by. When someone inevitably steals the package off the ground, UPS claims they have "proof of delivery" and denies the claim. This is systematic fraud. They are taking pictures of their own negligence and using it to deny claims when items get stolen due to their laziness. Stop using UPS!

Absolutely Horrendous!!! Drivers report fraudulent deliveries, customer service dishonest or irritable. Even spoke to supervisor and follow-up callback who assured me wait for call from facility and package back out for delivery. No longer shopping high end retail online if only UPS option.

Website almost NEVER WORKS, always has technical issues, is truly the worst shipping company in the industry. FedEx, DHL, UnFi, ANY OTHER shipping company is more efficient. UPS.com is beyond HORRIBLE.

Really aggravating because when my package finally makes It to Wichita, I think It IS going to make It to me After delaying It a day or two, but not. It goes out of the way to Salina, then Great Bend on the other side of me from Wichita, then sometimes the pkg stays there a day or two or a weekend before finally being delivered to me. The one good thing is they usually take care of the packagés to some extent and the Price maybe a little cheaper than its competitor. Only recommend because I don't know of a better option to ship packages.

I delivered a package from Tampa, Florida to Oswego, New York the UPS store in Tampa put the address down incorrectly then the driver in Oswego New York delivered it to a completely different address and I was told this by the dispatcher at his terminal, went back to that address and the individual said the package had been picked up, which was incorrect or at least it wasn’t picked up by me. I had insurance on the package. I filed a complaint or a claim with UPS, and I filed a claim with the UPS store in Florida, and nobody can do a damn thing about it, over $500 worth of merchandise gone at my expense, and UPS could care less.

If I could give you a zero I would. You don't deliver to me and won't allow me to talk with the local location which was the only way I could get a package delivered. Now you require me to talk with someone whose English is questionable and he tells me no can do. Need a way to email or text local UPS location in order to make deliveries to remote locations. Service has gone downhill over the past years. I used to prefer UPS to FedEx, now it's the other way around.

Customer Service here is a joke. They are an ineffective, waste time and all they can do is tell you to go online and apologize. They make promises and their Management team denies and apologizes and just waste your time.

This is a terrible service organization. They misplace your package and when you call there is no single person responsible to talk with. UPS failed to deliver my passport including a visa and my birth certificate. I paid for a three day ground delivery. Since January 29th till date UPS could not trace my package which was delivered to their Maryland facility.

DO NOT USE UPS WHEN A SIGNATURE IS REQUIRED!! The receiver is expected to be at home to sign for the package, and the delivery window can be 12 hours. They cannot leave home, take a meeting, take a shower, or even go to the bathroom, or risk missing the delivery. They cannot leave a note to leave the package with their signature in the event they need to step away for even a few minutes. And if they miss the package on a Friday, they must go to a pickup location, but they cannot do that until the following Tuesday...which is a longer stretch than the actual shipment of the package. They claim they only deliver on "business days"...then they define their business day as going until 9pm...but only for delivering their packages...Their pickup locations don't operate until 9pm. Their definition of "business day" is adjusted when it is for their convenience, not the customer's. Horrible business operation!

I don't know how that company survive. It is the worst one on the business for delivery. They took all day without updating the information of time for arrival at the address of the packages and are so much liars.

Horrible people. They have my medication. Told me it’s my problem their driver didn’t get it to facility on time, won’t get it till Monday. Literally hung up on me. I have call recorded. Should not be allowed to handle medical care if can’t be responsible.

Very bad experience with UPS, they just don’t care if you receive your package or not. Wish companies choose other postal services to deliver. This is the location listed on their website. This is the note left at my door, good luck finding the location 40 min away when there is an UPS store a mile away. Waste of time.