United Parcel Service - UPS Reviews

I happen to notice that there were two stickers on the top of the clearly printed label. Upon peeling back the top one, I find the original sticker that said package damaged return to sender. Basically they knew they damaged the package and rather than take responsibility for it, they blamed me the shipper for a bad label. I was like, "Wow, how deceitful. Someone damaged it and tried to cover it up and blame me in the process." I called them again and told them about it but it was disregarded because it is not what their computer said.

I went through the claims process and got a call saying that they would not pay for damages because it falls under some tariff that they came up with. They would not even pay to repair the damages. According to the person I spoke to, "It's just a piece of paper." That was just a slap in the face. I asked to speak to a quality control person to ask how something like this happens and come to find out they do not have one. How does a multimillion dollar company not have quality control??

The purchaser contacted UPS as I also did. Ups sent an inspector to view the damage, and told them to keep the car . After getting an estimate of $4250.00 to repair the Moel , he disposed of it. The manager of the store Arlette asked me to provideproof of value, I did ( the sale price as well as cost of repairing ) . Both UPS and the store manager Arlette told me ipayment was approved and the check was being processed . The buyer in N.J. asked me to repay him and I repaided him in full.

Now this is Sept. 29th , 2008 and UPS will not pay me the insured price unless it get the car bacl ( it was disposed of by the buyer) They claim they are paying me 70% of value which is about $810 less than the insured value. This keeps me out of small claims court ( $2000.00 limit in Ma. ) . I think the insurance at UPS is a scam and a Fraud and needs to be esxposed .

I have spent hours trying to get the money due me . I want the $2700.00 plus the cost of shipping and packing and cost of insurance $2835. 93

UPS already lost one of my packages back in July. Same story - delivered, but never found by us. I can believe in one package disappearing, but not THREE, TWO days in a row. Someone has to put a stop to this!

$399 + $135 + $215 = $ 750

i cant complete online classes and i'm out a brand new laptop. who really leaves a laptop on a front porch of a corner house?

the client has had to hold off on final inspections by local government and has been fined by their client in delay charges of 600.00 per day. the package we are told by UPS cannot be returned or rerouted so we are replacing the signs at 200.00 and shipping by Fed Ex.

I believe that this complete negilgence on both parties (UPS Store and UPS). I think they should have to pay the insurance claim of $2500.00 plus refund shipping and insurance fee of $289.00

The package ended up lost or stolen I have stopped all use of UPS at my business because of this experience, and would suggest to people to do the same.

I called UPS and they were incapable of getting somwon on the phone from that terminal to see if it was even actually there. Still no package. Still no clean clothes. I finally found another part locally. UPS was very little help. If I had been teh supervisor at UPS, I would have shaken the rafters until I found someone with a car to drive to teh other town, get the package and deliver it.

Sears was very kind and refunded the cost of the shipping, thoiugh they were unable to cancel the order since it had shipped from thier hands. UPS need to look hard at their customer service philosophy.

The driver became enraged and began using 'other' language. I told him to calm down or he would have a heart attack. He them jumped back in the truck (plate# 62155JM), putting it in an available space as he should have in the beginning. As I drove by him, I advised that I would be calling the incident in. He began using his 'other language again. Subsequent to speaking with a supervisor, Serge, I was not confident that this situation would be adequately addressed; ego, this written compliant.

I was unnecessarily detained in picking-up my granddaughter.

Obviously, I reported to the 800# of UPS. They started an investigation, picked up the package from the recipient for an inspection, etc. About a month later, the package was sent back to the UPS store (El Cerrito) since they were technically the shipper. It took them another 2 weeks to file the claim and now, apprently, a month and a half later, the claim is still outstanding.

I constantly call them but they seem to be avoiding my calls. The package was insured for $500 so it wasn't much but I'm afraid that they are not going to pay it out even if my package was either stolen at the store or switched and stolen while in transit. I don't think they care very much to really get to the bottom of this! Small claims court seems to be a big waste of time but as a matter of principle, I don't think this is something that I could just let go of...

I contact the company that repaired the unit and they are very concerned and willing to send a replacement out this same day if only UPS will acknowledge the delivery of the damaged box. I call back UPS customer service and no one can come to see the box and I am also told that I cannot take it to their UPS site, which is still open, as the box must be looked at by an inspector. I am told that cannot contact the inspectors directly. I told that someone will call me this same day and later that they will call within and hour and I still get no call back.

It is approaching close of business when I call back worried that they are all leaving for the weekend. I am told that I would get a call from the inspector by 5:11 and that I should call back if they do not call me and they will insure I have contact. I get no call and I call back only to be told now that they have all gone for the weekend. This all started and took several hours during the normal business day and they would not help in any way but deferred everything to their process and departments and ways that UPS cannot help me and what they cannot and would not do.

I have a broken system which the repair company was willing to replace right away but that they cannot because UPS staff will not cooperate.

I acctually leave in a house not an apartment. No chance that someone else took it accidentaly. The only yellow notice i found was from Wednestay. Yesterday(Thursday) i did not find a notice but when my brother checked online he told me that they came and did not find anyone at home. Since neither of as was home on yesterday we cannot say if they came or not.

TODAY HE DID NOT COME. In my opinion he only came on Wednestay and he did not find anyone and he assumed that we were working so insteed of coming on Thursday and Friday he just scanned without showing up. I only have problems with UPS. No other company.

Lost a day from work for nothing

The next day the package never arrived. I called and they had the same address from the day before. I could not speak directly to someone at the local center. I was told to wait an hour, and I would be called. I was not called in that hour so I called back. Later that evening, 1 of the 3 packages was delivered. The UPS guy said the other 2 WERE NEVER LOADED ON THE TRUCK!

Today is day 3, I have Soldiers leaving that are expecting these uniform items. I have little confidence that these items will arrive before we leave today. These items were purchased specifically for the event we are leaving for and will be useless if delivered after today.

If delivered after today, the items shipped are unusable. Estimated cost $3,000.

I have notifed them by email several times and no one gets back to me.Whenever I contacted customer service they told me they no longer were resonsable but I must deal with the shipper ( the ups store ). Thank you.

I was told by both UPS and the UPS Store I would not get any money for the items they stole nor my shipping reimbursed. The package (what is left of it was picked up by my brother in law). Now my question is why would a package so damaged be able to make a 1000 mile trip back to Texas vs. 40 miles to my house. Why would I not get to make the decision on what was and was not damaged? How could soft items like t-shirts be damaged and removed from the box and again would it not be my decision? Fact is I paid for these items they were/are mine and UPS had no right to not deliver them and steal them.

$22.24 for shipping. $10.00 x 2 for the BBQ Sauce, $10.00 for the stuffed animals. $30 for one t-shirt. $15.00 for one T-shirt. $10.00 x 2 for hats. $7.00 for mug. $15.00 for the Metal Star. Total: $139.00 Plus reshipping costs, which I am waiting to find out how much. Probably $20.00, since the package is much lighter.

Now, with UPS unable to give me a new scheduled delivery date, I have no idea when my package will arrive, or if anybody will be there to recieve it.

NO DAMAGES. DRIVER AND SPECIFIC GARAGE NOT RESPOMSIBLE AND ORGANIZED ENOUGH TO TELL CUSTOMERS WHEN THEY WILL BE DROPPING BY OR APPROXIMATELY WHEN.

A few days after that we were informed the package was lost in transit. The manager of the UPS store informed us he would wait a week or so and file a claim on our behalf. After a week or so he advised us that the claim had been filed for the amount of approximately $2500 for the missing unit. I informed him that we had requested the item be insured for the replacement cost of $10,000 and he replied that he did not want to waste our money so he only insured it for the $2500 figure. We were also told later on that it would not have mattered if we insured for what the replacement cost was, we would only get the amount we paid for the item.

What really started to make us suspicious was that according to the tracking information at UPS, the box never left the UPS Store facility at Fort Sam Houston. Also the original tracking number had been canceled and a new one replaced it with no explanation. Keep in mind that according to UPS and the UPS Store (Which we have since found out is a franchisee) the packaged was never scanned out of the building or onto a truck. In the last week we have been in contact with the owner of the UPS Store as well as written to the President of UPS (D.Scott Davis) explaining this incident and trying to get more information.

We feel that what is happening here is an insurance rip off perpetuated by UPS Store #4505. UPS says that they have nothing to do with the problems there or the loss because, "we do not have any oversight of the UPS Store independent franchisee'". In other words it's not their problem even though they are independent agents acting on behalf of UPS.

Today we find out when checking on our claim that not only are we not going to get the replacement cost but get this, They are sending the claim monies to the same UPS Store that we feel ripped us off in the first place and its up to the franchisee to give us our money.

We have informed UPS of our intent to no longer use them after 42 years and hundreds of thousands of dollars in business we have given them with never a claim filed.

I do not fault the seller for the error, but do fault UPS because they shipped the package at least twice to the wrong suite number in my building. During one of those deliveries, the contents of the box were obviously swapped by the recipient and the TECHWAVE package was finally delivered to me by UPS with the contents of an Office Depot order that my company had placed the original Office Depot package and the original contents of the TECHWAVE order have not been accounted for.

I have filed a claim against UPS (the root cause for my loss) for the mix up and subsequent loss of the original contents of the TECHWAVE shipment, however, without a declared value, UPS will only cover up to $100 of value. The transaction value is almost $700, so this is an unacceptable resolution.

Paid $671 for an item I never received. UPS is the root cause of my loss.

my mom stone (marker) is broken.

I still have not recieved the boots or the refund. They will not answer my emails anymore. When they did answer they would not provide a tracking number. I have called and sent emails and they refuse to refund my money or send me the package. I have proof of all this in my emails. The charges for the package are $56.90

10:00am: Speak with a driver delivering packages to my next door neighbor who states that he attempted the delivery yesterday, but did not have room on his truck and believes the packages will be coming on another truck today. He also assures me that I will have my delivery by 7pm (end of business day today). 4:30pm: (this now being 1 1/2 hrs past your approximate delivery time) talk initially with an agent who lies over the phone to me and tells me that there is no way of contacting a driver. Incidentally, I do object on principle to any company policy that encourage a system of lying to customers. This seems to be extremely wrong for a company that prides itself on being considered "ethical" as per website. I ask to speak to a supervisor who agrees to contact the center (Quincy) and states that they will call me with an approximate delivery time within 1 hour.

5pm: Speak with the same driver as before (who is again in my immediate vicinity). He still doesn't have my packages. 5:30pm Call again, having not received any information within the 1 hour window. Speak with another supervisor who states that Quincy's phone was down and that is why I have not received any information, but that the main center received notification that 1. Quincy's phone was down and 2. that my packages would be delivered between 6 and 7 pm. No answer as to why no one from the main center was able to relay this message. 6:10pm Another UPS driver comes to deliver a package to my neighbor who lives in Apt 1. Asked him whether he had my packages. He informs me that he was contacted by Quincy regarding when he would be at my address and that he told them he would be here between 6 and 7pm.

6:30pm Call again and speak with a supervisor.

After some waiting and checking, am told the following: 1. There has been some confusion regarding the package for me and the package for my neighbor despite that fact that 1. I had been giving the notice number with each call that was filled out the previous day by your driver and clearly lists the correct name, address, and number of packages and 2. Individuals on the phone with me had been correctly identifying the name and number of packages on the phone to me with each discussion. Unclear where this confusion originated, since I have been given the notice number and confirming the name and number of packages with each conversation. 2. They "have no idea" where my packages are. 3. Despite numerous promises that I would have my packages at the end of the day, it was unlikely to happen. 4. It was unclear whether anyone would be able to locate or tell me where my packages are this evening. 5. I would very likely have to repeat this entire process tomorrow.

I would have to say that this has been an extremely unpleasant experience and it would be very unlikely that I would ever use [their] services again. In particular, I have several concerns regarding how this has been handled. 1. Obviously, I find it concerning that a shipment company could have trouble locating packages. 2. Customer service supervisors told me several times that I could use a more expensive service which would guarantee delivery by a certain time, or that I could pick the packages up myself (assuming that they could be found). I find it concerning that they are essentially stating that their basic service is inadequate. I am using [their] service in the hopes of having inexpensive, basic transportation for goods. If this requires either purchasing a higher level of service or essentially performing self service by picking up packages, this is of no use to me.

3. Please don't have service employees lie to customers. I was told repeatedly by agents that it was impossible to contact the drivers or to know where they were. Clearly as supervisors were able to do so, this is not the case. Still don't have my packages.

in was on my tenth call that i got some result ssome what finaly saying that the storm from last week delayed the delivery times and iw will get the documents by 6pm. stll no package please tell consumers that ups is behind three to five days and consumers should ask before sending their packages to southern texas using ups

the peron who was to get the package on july 29 house went into foreclosure

Is this not negligence on the part of UPS who damaged the equipment in shipping and should they not be liable to replace the above for mentioned item values. The switches were damaged beyond repair and looked like tey had been dropped from a great height onto the ground, the circuits boards are cracked and for us to be able to continue providing business to our clients we need this resolved can you please help.

So I called an arrange the pickup and he gave me a form to sign that indicates he took 24 boxes, a suitcase, and a set of golf clubs. He required a credit card number as well. He was supposed to call me with the estimate and I can proceed (or not). However, I never got an estimate for him. I'd called him during the day to find out what the cost would be and he said he hasn't got it all figured out yet, and he would call me back.

Well, it was time for me to fly out to CA, and I never heard back from him. Then, I received my credit card bill and saw over $970 charge from the UPS store. What this store did was unethical. The business practice was completely deceitful, and I would never use the company again. I am working with the credit card company to see if there is any recourse, as I did not sign any credit slip authorizing the charges.

when the receiver got the package she said the foam was missing and the camera was damaged with charger, which it looked like a truck ran over it. the tripod and release plate was missing. and repacked with paper and bubble rap.and retaped. Thank You for You Help.

a broke camera.

I have to drive to the local office to pick up my package....I own a small buisness that depend on weekly deliveries...

The second gift recipient also had the same exact experience with UPS--they did NOT deliver it next day air, but rather 2 day air, and yet they told the ice cream company they had indeed delivered it next day air. This gift recipient had stayed home the ENTIRE day of delivery to receive the gift, knowing it was perishable. To have the same exact disaster happen, in the same manner, by UPS drivers, I believed warranted a consumer complaint.

Both shipments arrived totally melted and unacceptable---wasted. Damages totaled $160.00.

Talk to manager and first get told, they can't talk to anyone at the Mesquite facility - so there is nothing they can do because they are closed - get his boss on the phone and get told that he talked with the Mesquite facility and there is still nothing they can do. Had UPS not lied to me and showed a departure scan, and then removed it, I would have drive the 3 hours to pick my packages up. But because UPS got my package at 3am, and then waited until 6 pm to inform there customer that the package wasn't going to be delivered on time, that left me completely out of the loop, and after there Mesquite facility was already closed until Sunday night at 12am.

UPS website is a big lie. I was also admitted to that UPS does not in fact have accountability of there packages according to Lamar, and that is why UPS customer service forwarded me to my local center, because just because there website doesn't show it in my local center, it could in fact be there.

About 3 hours of cell phone minutes with UPS because every person you talk to gives you a different story, and every person you talk tells you something different. My wife took the day off from work to be home waiting for UPS to deliver these packages, as there website stated it would be, now my wife has to take another day off from work to be here waiting for packages, that may or may not come knowing ups.

I now cannot do a PC service call to a customers house to fix there computer, because UPS did not deliver this shipment on time. Lost customer account due to customer disappointed in waiting for services, customer now has went to local computer repair shop.

They said that one of the items in the package leaked and all the items in the package were destroyed. There is no way all the items would have been damaged beyond repair since they were clothes and pictures and plastic wrapped. I was given a claim form to fill out, which I did and the total of the items in the package totaled just under $ 500 which did not include the irreplaceable pictures that were lost. I received a call from UPS and was told that since I did not purchase the optional insurance, they would only be able to pay my claim up to $ 100.

I understand that I did not purchase the insurance, but find it hard to believe that there policy is to discard personal property without the courtesy of a phone call. The terminal was very close to my aunt's house and she would have been more than willing to pick the package up, but again, I was not given the option. Please help me! I have forever lost childhood pictures because I was not called when the package was discovered damaged. There is no real value I can put on that, but I am out just under $ 500 for the miscellaneous items in the package.

July 2, 2008 they are trying to shut us down for bogus reasons. We cannot get a straight answer from anyone about anything. They have purposely give us numbers to call that lead you around in a circle. We were told to remove all UPS reference from ads and store advertisments. The cease date was July 14, 2008, no one has arrested us or called or come in to threaten us with legal action, but we have done exactly what they wanted. We have invested in buying our own boxed and packaging materials, we have never resold a UPS box. If they were to check their records they would see that we do not order shipping supplies from them. We have receipts for the boxes we sell to the public for shipping.

We will lose approx. 4-7 thousand dollars a month. As we are a small business this will hurt us. We do business with DHL as well so we now have to sell our customers that DHL is the alternative. As you can image, Christmas time last year was good for our business. We also ship to our printing customers and their business relies on being able to ship their orders out of state.

We are assuming at this point that what they are trying to do is stop us from shipping for the public so they can open one of their monopolies UPS Store in the area. I am looking for others who have the same problem and for help. We don't represent a threat against their big business, but they just have to have it all apparently.

Upon delivery in missouri the bottom corner showed evidence of a hard drop and crushing. The system did not work, troubleshooting by a local technician revealed the motherboard needed replacement. So I bought another motherboard and shipped it via Fed-EX and had the tech swap out the motherboard, the system lit right up and is functioning perfectly. Service tech $150 for 3 hours of labour and the replacement motherboard was $165 with shipping...$310 total. The package was correctly declared for its value and contents and was insured for $500.oo

UPS is denying my claim based on insufficient packaging.

It has been weeks of phones calls to UPS and various 'agents' and supervisors, then dealing with the UPS store and its parent company Mailboxes ETC, their regional rep etc. A google search of (UPS rip off) or (UPS claims denial) reveals that there are a lot of people that have been screwed by UPS and their blanket denial of damage claims because of " insufficient packaging ". The end result is that I ended up refunding the money to my customer $485 and UPS cost me $310 in repairs and $65 in shipping due to their damages.

The driver could have entered the apartment code but did not even try. I called UPS and I got I'm sorry. They do not reimburse for shipping, even when extra money is paid to have it delivered and they were late...attempted delivery after hours. But I waited.

They do not even offer to compensate for their mistake. I'm out the money and they get paid. I'm not sure why they offer 3 day shipping IF they do not have to deliver.

However, it took UPS 3 business days to pick up the computer at the receiver's location for investigation. When picking up the package, the driver refused to take all of the packaging materials (multiple sheets of bubble wrap and losefill peanuts) and took only the computer in the box. After such investigation, UPS informs me the claim has been denied because of improper packaging. However, it was UPS itself that DID NOT take all of the packaging materials for such investigation and instead left them at the receiver's location.

The economic damage that resulted was the loss of a US $600 Computer plus shipping and insurance charges that were not honored.

On Monday I called again and they told me that UPS basically brushed them off by saying that everything went OK with the delivery and that the package was signed and received by me and that they can provide a copy of the signature. I called UPS to try to understand the situation, and all they said was that the package was delivered and that the only thing they can offer is to either send me a copy of the slip with the signature. I called Staples back and they told me that UPS confirmed delivery, therefore, they cant refund me the money, and that I should create a chargeback with my credit card.

I called UPS again to request the receipt slip with the signature so I can provide it to my bank so it can be used during the dispute. I called on Monday at around 9am to request it, they told me I should receive it within 90 minutes. I called back and customer service at UPS told me, she cant help much, the only thing she can offer is to submit the request for the copy of the slip once more, but it can take up to 90 minutes. So around 12PM i submitted another one. Still no response.

The packaged was stolen and I'm unable to retract my payment of $56.63. My bank submitted a claim but it can take up to 60 days for the investigation to complete.

They paid claim on the broken pot of 112.00, but refuse to pay the 800.00 for my tv! I am highly disappointed in this company and will go out of my way to not use them! Totally a rip off! They need to disclose at the time purchase on insurance that they need to package it or you have no grounds to claim. I wish I had seen this website earlier, I would not have used them.

Physical damage to my TV is the whole unit was crushed at the corner making the control buttons on the side fall down inside the case of the flat screen. It was a 800.00 tv that was only one year old and was packed in a new TV box with blanket wrap and plastic wrap to the outside.

I sold this china on EBay. I used the UPS calculator and was told $15. I feel I was cheated. How do I know that he took my merchandise in the back and re-packed it. Everything was out of my hands and out of my sight, but I was given a bill for $50.25. I sold this china for $150 so you can imagine how I felt about paying $50 for shipping. This was by the way, 5 day-ground and it weighed 10 lbs. Shipped from Seattle to Iowa.

The economic damages that result will be no food for the last week of the month.

A $300 dollar camera that was suppose to be shipped to me is unaccounted for by either company.

A trophy fish was damaged beyound repair. This of course cannot be replaced.

personal info taken from letter with social security displayed. credit card info compromised. billed for merchandise never received.

Our receiver received a voice mail after 4pm with a number to call to get the package. This number was "not a working number." I finally called customer service a little after 5pm. The first person, Tiara, told me the truck had arrived back already and she would try to find somebody to take it out and call me back within the hour.

I waited at work for another hour (past 6pm), but nobody called me. I called the customer service number again and spoke with Mary, who could not redirect me to Tiara as she had already left, and took down a complaint form about the driver, told me I would be contacted within the hour, and we ended the call (nobody called me back). I called back and spoke with Arkiri (Artili?) who would not give me a customer id number or his full name, but told me he was in North Carolina. He told me the package was on the truck, when I asked if it was on the truck en route or at the warehouse in Landover, MD, as Tiara had said earlier, he insisted it had never been back in the warehouse. I asked to speak with a supervisor to figure out the correct information, and he hung up on me.

I called back and spoke with Lisa K, who immediately redirected my call to Matthew W, who promised the package would be delivered the next morning (a day late) and gave me a number to call if there were any problems.

I arrived at work the next morning to see that the package had supposedly been delivered and signed by a "Tashay" in the mail room. Our receiver had no record of any person by that name as an employee, had not seen a UPS truck by their office that morning, and saw no package in their mail room.

I called Customer Service and spoke with Kevin C and then his supervisor, Brian B, and after 45 minutes of speaking with representatives on Tuesday, June 3, where I was forced to explain the situation again, as no complain forms were connected with our account, which is what I had understood to be the only thing accomplished the night before, Brian realized my organization is a "Preferred Customer." I was rerouted to a woman who gave me her direct line, stayed on the phone with me, and in under 2 minutes discovered the package had been delivered to the wrong address, at the DOS loading dock, which was not where the package was supposed to be delivered, and was lost amongst the hundreds of packages there. Eventually our client went down to the location and sorted through the packages to find the correct one. Not a great way to begin the grant review process.

After sending the above into UPS, I saw a missed call on my work phone from the same number I had been in touch with. They left no voice mail or way to contact them again.

I would think this consitutes major fraud on the behalf of UPS, and someonw should look into it.

Their trucks are always be clean, and their drivers always the utmost professionals. Seems to me a front for scamming the public out of hard earned money and a loss of clientell.

2) A recent order, I waited from the morning hours till 6pm. They took so long I said they should return to sender. I found out they arrived at 6:30. They make everyone wait the entire day. My neighbor got a package that same day earlier in the day but I didn't get mine till 6:30? Why wasn't my package with the other guy who deliveried to my neighbor? my first order cost me $20 in shipping and a 10% restocking fee. my second order just $6 and the hassle of waiting all day. They should allow ppl in a rush to call the drivers and find out a status.

I called customer service for answers; however the customer service with UPS was only argumentative with me. It is now 5/28/08 and I have not received my parcel. I paid $40 dollars for this service, and yet UPS customer service is hostile towards me. I was instructed the the package is arriving the 2nd day, however, the package was picked up by UPS Thursday the 23rd, there is Friday the 24th, Monday was Memorial Day, Tuesday the 27th. and now it is Wednesday the 28th.

I paid UPS to deliver this in 2 days because i wanted my package urgently. I was planning a trip that now I do not now if I can go on. It was necessary that I received this, and now I am wasting my time with this matter. If I could not receive this part on time, I did not need to pay for the 2 day air delivery. Again, UPS customer service is spinning the matter and not willing to help in the matter. This has cost me time and money. I have already booked a hotel room and took vacation days off from work for this trip of mine, and UPS has failed to provide the service I paid for.

I got an email from my instructor mentioning that if I turned in the remaining assignments and get a 100 percent on my final I would pass with a D or lower.

Loss of money and time!

Well one was damaged and ups was fast to send a check but the check they sent was for the one hundered dallor box but that box was not damaged and when they sent me a letter saying how sorry they were for the damageded box ther were told it was the nine hundered dollor box that was damged

Now they dont want to pay the claim sounds like fraud to me I will never use ups again ever just look at the money ups is making by denying claims peoples paid for and I even have it on there official letter head that it was damaged and there sorry for the damage

Now I am on the other end--I purchased a 400 dollar guitar, and it arrived in almost exactly the same condition. Not as badly as the first guitar, but the head and neck are severely damaged. Cracks, gouges and scratch marks are all over those areas, and it looks as if it was dropped on its head. Anyway, how can I trust a company that employs such negligent handlers and delivery people? The consumer is fairly helpless when purchasing goods if the vendor only uses UPS. I will now avoid using them whenever possible. You'd think I learned my lesson the first time it happened.

My frustration with UPS is that it continues to operate as though the little woman is home all day and available to sign for package deliveries. It would seem that if they cared about their current-day customers and the environment, they might consider asking customers if they would rather pick up packages before automatically putting them on a delivery truck that does not return to the office until after 7 pm in the evening and giving the customer 30 minutes to get there and collect their package before they close. It would be a relatively easy fix by adding a box on the tracking webpage that would request they hold the package for pickup and not put it on a truck for delivery at all. UPS could easily make that change if they cared.

It makes no sense that they just threw everything away when they have returned completely decimated packaging to me in the past. The paperwork has been shipped to me to put in a claim, but I will need to produce a receipt to be reimbursed. I explained we purchased these out of print posters at a small shop in Memphis and did not have a receipt. She explained it would then be left up to UPS to make a decision on a monetary value. Can they throw away my property without permission? How do they decide what is too damaged to return.



i mean i paid for this shipping and they didnt even do their job right then they call and say they wont make any attempts on it thats even more stupid how is it my fault that the ups guy doesnt knock on my door so i had to get it readressed to my shop in the mall so they will deliver again these ppl are becoming so lazy they cant even knock on doors to see if anyone is even home thats horrible they are not even doing their job right

the package i was suppose to recieve was suppose to be gift for my sisters friend she was going to purchase it from for $120 but since it was late and i still havent recieved it my sister couldnt wait and i got stuck with something i dont even need that i paid $85 for i have to make sure next time to recommened ppl not to use ups worst service of all

The unit made it undamaged from California to North Carolina passing through numerous distribution centers only to be damaged just before it was to be delivered. I asked Eric to call UPS back and start the claim process and move it up the chain of command. He did as I asked and a representative told him 'Oh well I can see your point.' The representative sent Eric the claim form. I was asked to gather replacement costs and provide the transaction record from Ebay. The process so far had exceeded the period that Ebay keeps record of my sales history. This was explained to the UPS representative so he asked for a copy of the original purchase receipt. Eric was told that once UPS had the documents they would issue a check in 7 to 10 days. I found the receipt as part of my tax records and had it faxed off. Since then no one will return Eric's calls. I requested copies of the paperwork submitted by Eric and have made my own attempts to resolve the matter. The representative I spoke to said that I needed to get them a copy of my Ebay sales transaction. I told them that was now impossible due to their delays in handling this issue moreover when I purchased the insurance there were no disclosures as to the documents that would be required to substantiate an insurance claim.

I have made every reasonable effort to provide evidence of the value of the unit damaged. I believe that the insurance offered by UPS is a scam used to increase per shipment revenues. To me this is fraudulent in that they take money for a service without defined guidelines for establishing the value of an item and then put the onus on the victim of the damage to justify value after the fact. And even if you jump through all the hoops to provide reasonable proof of value you are treated to denial and runaround so that you give up.

My customer threatened to report me negatively to Ebay and Paypal if he was not paid back. I have been out of work since the closure of my business and so selling my equipment on Ebay is critical to providing for my family. I had to come up with the money to repay my customer in order to protect my perfect selling record. The monies represent 2 weeks of groceries for my family. No big deal if you have a job or have something coming in the near future. But for me this has come at a time when my father who has had a terminal disease has now died and the stresses this situation has added have caused me to develop an ulcer.

We needed this package to meet our schedule for bringing production back on line. UPS should try a little harder to find a contact before just leaving the site. This lack of effort costs our company money in lost production time.

We needed this package to meet our schedule for bringing production back on line. UPS should try a little harder to find a contact before just leaving the site. This lack of effort costs our company money in lost production time.

They nor I could understand why my package had not been delivered to my office address knowing that they had all of my updated information in their system. However, the gentleman that I spoke with told me that someone would call me by 10am on 3/27 to give me a status on the package because they may be able to catch it before it's actually returned to the sender. But no one ever called me.

I had to contact the company that I order my product from and was informed that I had to wait for them to get the package back before they can send out a replacement. UPS needs to revamp their database, tracking and communications system because they're current systems are inefficient.

This brings me to the reason for my complaint. I understand that UPS is not liable for damage to glass products during shipping, since they cannot account for them being adequately protected within the package. However, they make no distinction between damaged and lost goods if they contain glass. This makes absolutely no sense to me. Damaged and lost are very different. However, UPS policy does not make this distinction, which is ridiculous. In other words, if you ship a glass product, be it a light bulb or a Ming vase, if it arrives broken they are not responsible...fair enough...but if it does not arrive at all, they are still not responsible.

By this logic, anyone along the UPS chain, be it a driver or warehouse worker, could steal a package containing a glass product and UPS would not be responsible. They exploited this loophole within their own policy for my claim. They paid for the non-glass items they lost, but did not pay for the glass items they lost, which were in the exact same box. How is this good policy? How is this even legal policy? Again, I understand that if glass arrives damaged, it is because it is fragile. But UPS policy essentially states that if glass does not arrive at all, it is because it is fragile. This is illogical, unethical and borderline illegal, in my opinion.

I am requesting that someone investigate why they are doing this and is this practice only in my area? Why cant the packages be sent to a more central location? There is a UPS in Manhattan. Please help me as I have had hundreds of dollars worth of merchandise returned and in some cases the retailers do not give customers the option of requesting that parcels be sent by the United States Postal Service instead. I have spoken to several UPS customer service representatives such as Brian Davis 3/20/08 4:30 PM, Tracey Gastor 3/24/08 11:40 AM, Stephen Betts, Supervisor 3/24/08 11:43 AM, Lisa Sanchez 3/24/08 1:22 PM, Shirley Walker 1/15/08, Katrina, Virginia Supervisor 1/18/08. This is just a sample of the folks I have spoken to about getting my packages delivered.

Unfortunately most businesses use UPS to deliver packages. I have even had to wait to get medicine because my doctor uses UPS and I did not want them to send the medication back so I waited until I could pick-up the medicine myself the following week. On 3/24/08 when I asked Mr. Betts for the contact information to the President, Vice-President, manager, or consumer relations department of UPS he told me no and refused to give the information. Something is very wrong with UPS and I would like someone to have them correct the problem.

I can't get my packages and I have to go back to each and every company to make sure a refund is given. In this last situation Sprint customer service was trying to rectify a problem and I cannot go to a Sprint store the cell phone had to be shipped from customer service and I paid Sprint almost $400 to correct a problem I had with thier cell phone. Now because UPS refuses to deliver my package all my hard work with Sprint is coming undone.

Over $8,000 value lost. Considerable delays on behalf of UPS have had further impact on our business, and business of our customer, estimated at $6000.

I lose money every time and a lot of time lost trying to contact the sender and even UPS.

Disneyshopping sent out a replacement. The exact thing happened again. My item was damaged from mishandling by UPS. When I picked up the package from the UPS office, a courier stated, "Oh I remember that address, we shattered the first one." I don't understand how such a big box could be intentionally damaged two times, except that UPS can't ship anything safely.

My item was demolished the first time and the second time as well. The box was mishandled both times, and unfortunately Disneyshopping.com has no more to replace it with.

I wasted a whole day waiting for UPS and it is now 1:10PM and the driver has still not shown up.

I have suffered constant losing or rerouting my packages all over the US and lost a $1700.00+ item I had shipped UPS ground and was offered no explanation and no restitution.

I'm out $24 in postage paid for a higher level of service that was not provided; $350 in missing Christmas gifts that were sent to a central location on the premise that all family members would be there (now, even if the package shows up, items will need to be sent on again at further cost and delay)

I am unable to order merchandise to be shipped. The inconvenience to having to find the product locally is quite troublesome.

I lost a couple of days pay while waiting for them to pick it up.

My complaint is that the U.S postal service as well as UPS should stress that you are paying quite a bit extra for a mail service with only the hope that it will be delivered in three to five days, but probably not over the holidays caveat. How many consumers would pay extra for that kind of promise? I call that a type of bait and switch. Nobody told me that it wasn't guaranteed when I paid the extra shipping. What a waste of money and time spent baking. I am very disappointed.

Monetary, with packaging I spent 25.00 for each package to be mailed and time spent baking.

My order cost me $100 dollars, and UPS just don't care.

UPS would no longer speak to me, as I was listed as the receiver. Id like to add that speaking to UPS is infuriating. They have a generic answer for everything, are unsympathetic, and leave you feeling so helpless and upset. The shipper (a store I used to ship the merchandise called Pak Mail) had the boxes shipped back to them. I received a call from Pak Mail saying UPS refuses to pay for any damage because their determination was the boxes weren't the right boxes for the weight. Well frankly then they should have refused to take them in the first place. I asked what my recourse was, and she said none because that is their determination. Some of the merchandise was completely damaged.

Some of the merchandise was scratched and has smudges on the outside probably from where the box was ripped open then re-taped by UPS. I took pictures of the boxes when they were delivered. There were gaping holes in the boxes with clear packing tape run around the boxes a few dozen times. I pay a premium to ship my packages with UPS instead of other carriers and because of that I expect a higher level of care and respect in regard to the packages that I ship with UPS.

The contents of the package were kitchen electronics totaling $900. One item, a Cuisinart Griddler, is completely damaged (as a result of being dropped, not packaged improperly). That was $130. The other items were scratched and scuffed and no longer look brand new.

I called a UPS representative who asked me to fax him a copy of the invoice of the shipment, which I did; and he promised to pick up the box for routine inspection, and everything will me taken care of within 48 hours. It took more than three weeks to pick up the package from the store. Two days later I had a message from Tracy Thomas stating that the package did not qualify for a claim. Again I called a UPS high point, Estella Garcia, who told me the same but she does not know why. She told me I should file a dispute, and she will mail me the forms and that she will hold the package until the claims department handles all the paper work. Next day I found the package dropped in front of my house totally destroyed--taped all over, the box torn, and the driver did not ring the door bell to inform me or to get a signature.

Now I have the damaged package that weighs over a hundred pounds in front of my house, that I cannot use or return or even dispose of: a $432.99 value sitting there for two days. That is not fair.

My blood pressure increased, putting me at a higher risk for a heart attack.

I will now not get my package until Monday.... I am disabled so I did not miss work; it is just the jerking around by UPS.... I have a heart condition and had bypass surgery, and they say to stay calm; but with stuff like this it is hard.

I called UPS and informed them about the damage, and they sent someone to pick the package up for inspection. Several days later I called to c since I work at a UPS shipping store I know how to pack items, iheck on the status of my claim only to be informed that my claim was dismissed because the package was "improperly packaged." This is outrageous. I have since been researching, and it seems that this is UPS policy to automatically deny claims based on improper packing. I will be writing a letter to the BBB and my state's attorney;I think there may be a class action suit waiting to happen here.

I had the package insured for $1500.00; however, when I added all the parts up it was in excess of $2300.00. I got nothing.

My first concern is that this package was never delivered. Instead, it was investigated and returned to me--with the historic pieces inside swimming in broken glass. They are all destroyed at this point. The claim was also closed even before the property was returned to me, with no indication it qualified for dispute--reason given to insufficient packaging. This item was encased in 1/2" cardboard, Styrofoam corners and foam padding all around--to UPS standards. How can the public guard against a three foot drop? I would guess most would answer: Just don't use UPS (OOPS).

The display was worth close to $8000.

It had happened twice, and as I had no proof that UPS was the culprit, I replaced the door and moved on. Then, about a month ago, I was home when the UPS driver approached the screen door. I was ten feet away and asked him not to pull the door open. He did anyway.

I showed him the damage he'd just caused, and he immediately said he did not do it. He told me that he wanted to leave the books behind the screen door, whether it caused damage or not. "It's not my problem," he said.

I asked him for his name, and told him I'd discuss it with his supervisor. He would not say his name; he pointed at me and said, "My supervisor's an *******, and now I'm gonna make you sign personally for every package now. You'll have to stay home and wait for your deliveries."

I notified the supervisor, and told him I felt unsafe around this guy: that I could no longer afford his style of delivery. I explained that this was, at the very least, willfull vandalism, and that it was odd for UPS to to knowingly condone this. The supervisor promised me that driver would never deliver here again, and I dropped the matter. (I also replaced the door...again.)

Fast forward to yesterday. My first UPS delivery since the incident, and I came home to find a slip insisting that I remain home to receive the package the next day. I did (losing a day's wages) and called UPS. They sent out 2 "supervisors" with the package. One of them told me that he really did not believe me, and then told me, "Oh, we break stuff all the time." He told me he did not care what my preferences were, and that the same driver would continue to deliver here. He became quite loud and threatening in his tone, backpeddling and denying what he'd just said. He then said that he would note that all future shipments should be placed as I specified..I asked him if a customer is standing there and telling the driver not to break the door - and he does anyway - why would his instructions make a difference?

He puffed his chest and said that if I didn't like it, I didn't have to use UPS.

I've been in touch with several vendors and notified them that I would no longer purchase their products if they continued to ship with UPS. I know this is going to cost me more in the end, but I cannot, in good conscience, patronize a company that knowlingly works with a vendor that displays such blatant animice towards its customers, anymore than I could buy clothes from a manufacturer that uses child slave labor.

Given the supervisor's behavior, it's clear to me where employees such as this one learn to treat people badly. Bad customer service occurs because employees treat customers the way they think their supervisors treat them. Hostility begets hostility. My guess is that the supervisor would rather defend his employee than deal with an obvious problem. Then again, I've been an HR consultant for ONLY 23 years and published 2 books on the subject.

I could be wrong, but it's unlikely.

I will gladly provide pictures of the damaged product.

UPS subsequently denied the claim quoting a UPS tariff/terms that obviously did not apply to our product. Now no one is returning my calls. It's now Oct. 9th, 2007, the refusal to process the claim is dated Sept. 24th, 2007. I have put in multiple calls to UPS as well as Crawford & Company their claims representative.

Out of the 5 Pkgs shipped from out NJ office 4 of them were delivered and one of them was delivered to the wrong location, we then had to wait 2 days for the physical address of the delivery to show up, then have my costomer to go hunt down the pkgs.

At this point I don't know who else to contact. I feel I should be reimbursed for some of the cost of the computer monitor. It wasn't broken when it was sent so obviously UPS handled it roughly.

I will have to pay the buyer 495 dollars and am left with a pile of scrap iron. I dont have the money to put out because of UPS negligent handling.

Six hours later it stated the buyer had refused the package and it was being returned. I contacted my buyer who was home all day with an injury, and she said it wasn't offered to her. Three hours after that it was listed again as damaged in transit , but they added that it had been discarded. I was never notified. When I saw it had been thrown away I called UPS and they said they wouldn't know anything until I was contacted by a claim agent. I emailed them the next day. I called again the following evening and was given a claim number.

While on the phone, I got an email stating that the delivery hadn't gone to claims yet. I received a fax shortly after stating the poster was insufficiently packaged and they denied the claim. I called them and asked for proof which they couldn't give because they didn't have the package anymore. They asked me to actually fill out a claim form and fax all documentation with it for a review. I got a charge on my paypal account the next day for the return of my item because it was denied by the buyer. I guess it didn't matter the package was thrown away.

I emailed them to take it off because I would fight it through my credit card company and was told they would in a week to ten days. A week after the item was damaged I got a second notice of denial. You would think this was over mega amounts of money they don't want to pay back, but it is over a matter of $100. I wrote paypal and told them they better think again about using them as a preferred shipper because I plan on getting them involved if this goes too much further. I am also going to put an account of this on my listings on ebay on why I refuse to send UPS.

My problem really isn't in regard to this initial damage...it is in regard to damage that occurred DURING THE INSPECTION of this package. Originally, a UPS representative was supposed to go to my brother's home to inspect the package. But before that was scheduled, my brother decided to drive the damaged computer back down to me. He had taken the computer to a repair technician in the Twin Cities, and they had told him they would have to replace the broken CPU fan before they could tell whether there was any additional damage to the computer. My husband is in the computer industry and knows how to fix computers, so my brother wanted my husband to assess the damage. Since the inspection had no yet been scheduled, while my brother was here, we decided to take the package in to the UPS Store for inspection.

Sarah Schoon, owner of the UPS Store, informed us that she couldn’t do the inspection herself. Someone from UPS would come to the store and inspect the package, so we were to leave it with her. I was concerned about leaving the fan just lying loose in the bottom of the case. I was afraid there would be additional damage if the computer was jostled around too much. She assured me it would be “perfectly safe” and that it would not leave the store. She did not give us any kind of receipt. As the day went on, I felt uncomfortable about having left the package without a receipt, so I went back to the store and got my package back. The box had been taped up, but the computer was just lying on top of a bed of Styrofoam peanuts. Somebody had just folded the flaps of the box as best they could over the bulging computer and taped it up like that. They had also put several layers of tape over some of the damage on the outside box, so that damage was not as obvious. But you can still see considerable damage to the side of the box and in the bottom flap of the box.

The following day, Ms. Schoon called me on the phone and told me I needed to bring my computer back so that it could be inspected. Again, I asked whether the computer would remain IN THE STORE, because it was not packaged to be shipped anywhere. The computer was just lying loose in an already damaged box. Again, I expressed my concern about leaving the fan lying loose in the bottom of the case. But Ms. Schoon said it needed to be left as it was received so the inspector could see it. And once again, she assured me the package would not leave the store. I told Ms. Schoon that I would need a receipt this time. She hesitated, but then said she could give me a receipt. So I brought the computer back. Ms. Schoon was not in the store when I returned. I asked her employee for a receipt and she told me she couldn’t give me one. I told her I wouldn’t leave the package without a receipt. So she went to make a phone call. Then she came back and wrote out the details on a plain sheet of paper. That was my receipt.

We heard back from Ms. Schoon over the weekend of April 8-9. UPS would pay $100 and we were to come and pick up the computer. It was at this time that I learned the computer HAD indeed left the store. Ms. Schoon had shipped it to Des Moines. She shipped it without our knowledge, without proper packaging, and with the CPU fan rattling around loose in the bottom of the case. She also made the decision to ship the package to Des Moines, even though there is a UPS site right here in Coralville, and somebody could have inspected it right here.

My husband picked up the computer at the UPS Store on April 10. He asked Ms. Schoon why the computer had left the store when she had assured me it wouldn’t. She denied ever telling me that, then turned her back and walked away. When my husband got the box home, we opened it up and discovered additional damage to the computer. There were more dents on the case. The front panel of the case was now broken off. And when we looked inside, we discovered either somebody had pulled the CPU out of its slot or the fan rattling around inside had knocked it out. Pulling the CPU out destroys a computer. The CPU was just laying loose in the bottom of the case, along with the heavy CPU fan.

Paid $50 for overnight delivery for a parcel that has not been delivered 5 days later!

In fairness to UPS, the weather was quite poor across the upper Midwest and in the Northeast during late December. This affected flights and slowed many deliveries.

Apparently, had I not called, I would never have been informed that my package remains in a warehouse gathering dust here in Houston, nowhere near its final destination. Furthermore, David continued to talk in circles, explaining in an increasingly condescending tone that I sent the package standard ground and that it would arrive sometime around December 30. I eventually got frustrated and hung up the phone. I received a call about an hour later from someone in the Houston warehouse, who told me exactly what David had an hour ago. The runaround, the bureaucracy - it is all too much to handle. UPS is completely sub-par, and they should be ashamed of the way they train their supervisors to "handle" claims.

When our shipment still did not arrive on November 22 we called the shipper and found out that UPS had delivered incorrectly. I spoke to a Manager that night, Jenny, who told me that she would do everything she could to have it redelivered correctly on November 23 because installers were coming to put in the satellite system the afternoon of that day. I called UPS in the morning to check; I didn't want the installers to come without a system to install. The representative at UPS told me there were no notes in the system about anyone speaking to me and someone would call me back.

I received a call from Sandy who also said there were no notes from Jenny and there was no way they could re-deliver it that quickly. There was no apology or acceptance of their error at all. They still could not tell me when it would be delivered. At noon I called again and there was still nothing done! We cannot even reschedule our install until we get the system. UPS doesn't seem very concerned about this problem.

I had taken off the afternoon to be there for the installers. I am losing several hours pay and will now have to take more time off when it is delivered. On top of this we had people coming over on Thanksgiving to watch football games with us and there is no way we'll have any TV until the following week. Now we will have to cancel. It is very frustrating.

I left and went home and reordered the books asking if they could send them Federal Express or US Postal Service. For myself I cannot understand how the driver would profit from going to a residence, leave a notice instead of delivering a package he is paid to deliver and then damaging the package.

I asked UPS how long they had been billing us this fee in error only to find that they purge all billing records 16 weeks or older. If I wanted to pursue this I would have to find out myself by coming up with all the statements showing the charge. I did and found that UPS owed us $850.00. We are a very small family-owned business and we can ill afford this superfluous expense. I have spoken numerous time to the Account Executive assigned to our region. He told me that this is our fault for not paying attention to our statement.

We are out $850.00 paid in good faith and now that we have brought the billing error to UPS's attention the Account Representative is only willing to refund $350.00. I want a full refund, of course. I have spent numerous hours since my Father's death working on this issue.

This is what the courts are for. Wendy should go to Small Claims Court, where she should be able to win the refund she deserves.

She needs to go to an orthopedic surgeon to find out if the nerves can be reconnected or if amputation is the final step. We have contacted UPS to no avail. They say they're sorry but they hit dogs all the time.

Since UPS uses an electronic device for signing, when you sign for one package it appears that you signed for all. I spoke to Darrell (UPS security) On April 12th after three consequtive attempts to reach him. He advised me he would do an investigation to locate the stolen computer and would call me back that same day. As of today I still have not heard back from Darrell and noone (not UPS or Dell) has replaced my computer. I paid $978.88 for that computer and don't think it's fair that I don't have it.

In January a UPS employee came to my house to verify that I never received the package and told my wife that "some of our Christmas help probably walked off with it", referring to my lost computer. On 3-6-2002 I called both Kizzy R in claims dept and Chuck at mailboxes etc: Kizzy Robertson informed me that they hadn't received the claims form and receipts from mailboxes etc. So I called Mailboxes etc... Chuck told me that in fact he did fax over the claims form and all of the receipts that proved A), that insurance was purchased and B) that the value of the package's contents (the receipts for the computer's parts). I told him that Kizzy R is saying she hasn't received it so he agreed to refax the claims form and additional info.

On 3-7-2002 I called Kizzy R back in claims to verify she had received everything she needed from Mailboxes etc and she said that she now had everything she needed to settle this thing and it would be 10 business days before I could expect to hear anything. On 3-18-2002 I called Kizzy R to see what the status of the claim was and I was told that a check for $111.55 was mailed out on 3-15-2002. She said the reason was that she didn't have any proof that insurance was paid for the package and that they didn't receive any 'proof of value', both of which I have and I know to have been faxed to the claims dept twice now.

Just to verify I called Chuck at mailboxes etc again... Chuck told me that he faxed the claims dept all the receipts I had provided him with that proved that $1000 insurance had been purchased and included the receipts for every device in the computer that was lost. This is absolutely ridiculous to have a company as large as UPS have such incompetent employees working for them. I've now incurred documented expenses that show to be a direct result of this whole mess. If there is not a check issued for the full insured amount of the computer in the next week I will pursue complete compensation for the full value of the lost package, which I have receipts to prove the value is greater than the insured amount as well as compensation for the expenses I've encountered.

Incompetence is what it boils down to plain and simple, poor management, no pride in the work they do. We trust them and they abuse that trust. How do we know that the dock workers aren't stealing the products that are classified as "lost" and then UPS pays a claim, then jacks up the rates and we wind up paying more for shabby service. Then the workers turn around and sell that stuff and make even more.

Purchased inventory promised 1 week before Christmas including special orders for customers wanting our products for gifts. Their (UPS) incompetence cost us sales, the confidence of our customers, and the integrity of our business.

I contacted the credit card company and they were incredulous about the policy as well. They sent me forms to fill out to basically litigate the return of my money that UPS arbitrarily charged to my credit card account. That process continues, but the outcome is unclear.

I work in a home and my office windows faces the front of the house. The only reason I knew UPS had delivered a package (since he didn't ring the doorbell) was the cloud of smoke and the roar of the truck as I heard and saw it drive out of the driveway. Since I do work in the front of the house, I saw that one no else came down the circular drive during that time period.

When I left to take my boss to the airport, we got into my car, took down my sun shades and saw a two foot crack in my windshield. I called main UPS 800 line, who said they would let the local office know what happened. The local office (Claudia) called me and I told them what happened. No one else came into the driveway that day as I was in the office all day and could see out the window. She transferred me to a supervisor (Ron) who then said he would call me back. Monday still no word so I called again. He had a clerk (Jen) call back about 5 hours later and tell me the Human Resource Dept says it is a road hazard and they won't pay for it.

I told her I wasn't happy with that answer as it didn't happen on a road, it happened on private property in a driveway because of the driver's negligence. She took the message and said she would have Ron call me. I then called Main UPS line and registered another complaint stating what the local office told me and they said they would have management call me. Still no word as of Tuesday afternoon. Also Monday UPS came to the office again and Kate said he roared out of the driveway again. I took pictures of where my car was parked, the tire marks and the crack in the window.

Since this complaint, Ron called me back last Friday, the 6th and gave me the name Harry H. I called Mr. H on Tuesday July 10 he returned my call and said he would contact Liberty Mutual and have them call me to fix my windshield. Liberty Mutal called that week and denied the claim. Since then I have called about every three days to the local office and they refuse to call me back. The windshield will be at least $490.00 to fix.

The driver continues to drive in the same manner thoughout the neighborhood and god knows where else. They are toatlly ignoring the safety of individuals by allowing this type of behavior. I am afraid to park my car at my own employeer's home for fear he will do more damage to my car.

Susan should have filed a claim with her auto insurance company. Windshield damage is, as UPS told her, a road hazard and claims are usually paid without delay.

I was very hesitant at first, but UPS and the jeweler assured me that it could be sent with insurance and electronic tracking and that the UPS overnight service was excellent. My agreement to this proposal was the biggest mistake that I had ever made. The morning that I arrived in DC, the ring was guaranteed to arrive at my hotel by 10:30 AM. I waited patiently, but it never arrived. UPS said that they changed the commit date to the following day. I was concerned, but said, "no problem".

The next day was a total disaster. The ring never arrived, and I spent the next two days of my vacation talking with UPS "security" who repeatedly informed me that it was missing or potentially stolen from their facility ... and that they are looking into the matter. A very romantic symbol and precious moment was stolen from me and my fiance. The vacation was ruined, and we spent the entire time worrying about the ring.

In my conversation with UPS security, I asked, "what are you going to do?". The response was, "we're calling all the places that it was last tracked, and making sure that it wasn't lost." Apparently, the sophisticated tracking system that UPS utilizes only detects what facility had last scanned the package, but not necessarily who could have walked off with it. As of today, the jeweler is still working with UPS to recover the "insured" items. Who knows when they'll get their money!

My fiance and I will never be able to recover from that weekend ... and we certainly will never use UPS for personal or professional purposes again. Economic consequences ... 6 months worth of planning and searching and designing the perfect ring was lost. $15K physical valuable property was lost or stolen, not to mention all the money invested to get the ring made and brought to the US.

As a consequence of UPS's incompetence, the person for whom the auto repair was to be done has been without transportation for his work as a concrete finisher for nearly a week. Also, my and my brother in law's reputation for timely service as shop owners has been injured before we had a chance to establish it.

Upon arrival in VA the purchaser found the keyboard to no longer be operating and the foam in the case to be shredded, suggesting rough handling. Upon requesting restitution for the insured amount, UPS refused to honor the claim due to the fact that there was no visible damage to the instrument other than the foam inside the case being chewed up.

My local shipper at Mail N More agreed that I should be reimbursed and requested that the item be returned to him for additional inspection by UPS so that my insurance could be honored.

Upon further inspection UPS again would not accept responsibility for the loss, saying that if it didn't SHOW damage then it wasn't their fault. UPS says that many people engage in fraud by claiming an item worked when it really didn't, then try to claim insurance on it. I understand their concern, but it DID work when I gave it to them and it DIDN'T work when it arrived in VA. I'm not trying to make money from them, but I purchased insurance in good faith that any incurred loss would be covered and they accepted my premium. Even though there was no significant damage to the packaging I know that even excessive shaking or tossing around of electronic equipment can cause damage that is not visible - that's why I bought the insurance. I hate to lose $675 just because a big company like UPS is tired of others cheating them.

UPS returned it to me in a two by two by one foot carton. I could scarcely believe my eyes at the number of pieces the sculpture had been broken into. The worst part was the stonewalling on UPS part. They literally refused to talk to me. They simply said their agent in Seattle refused my claim because of improper packaging. They would not allow me to contact this elusive person - the only authority to consider a claim.

I'm out a $4600 refund to the customer plus a $920 commission paid to the La Quinta, CA Arts Council plus a $184 discount to my credit card service provider and $368 sales tax. The small claims court limit in Iowa is $4000. I've filed suit for the maximum, but am less than optomistic about recovering anything.

Four large expensive items were obviously damaged during shipping/transit, three items arriving at the buyers addresses destroyed, one returning back to us, destroyed. Each package was heavily insured because of the one of a kind nature of each of the items.

Freight damage claims were made on each of the packages. Every claim was denied by UPS as "insufficient cushion" I have been shipping all over the world for three years and have excellent feedback records to prove the quality of packaging each item receives before it is shipped.

I purchased insurance in good faith and even had crates and packaging especially made to ship the more fragile items. The items were obviously damaged by mishandling during transport. I hate to lose money just as much as a big company like UPS does but placing blame back to the original shipper by way of a canned letter stating that the package had "insufficient cushioning" is nothing more than a cop out.

Monetary loss was in excess of $28,000. The real loss was the 3 years of outstanding performance, honesty and trust I had gained from my employer and my world wide customers as a merchandise coordinator.

I have disputed the claims knowing full well the man hours and materials that went into the careful packaging of these items. It is also our general business practice to insure any item being shipped that might be subject to damage or loss during shipping and surely this is the purpose of freight insurance.

It looks to me that UPS is shirking their responsibility in that UPS is willing to accept money for insurance for damage and loss incurred while an item is in their possession but will not take responsibility for incurred damage, therefore voiding the insurance.

The damage is too big for Small Claims Court but Tim's company should sue UPS and its insurance carrier, citing negligence.