United Parcel Service - UPS Reviews

I packaged a $2,000 electronic synthesizer, took it to Staples where it was inspected and shipped via UPS to my son in California. I "insured" the package. When it arrived, it was horribly damaged. I figured that was no problem because it was insured. The insurance was denied due to "insufficient packaging.” The packaging was not insufficient, and it had been inspected prior to insuring and shipping. In addition, in order to "inspect" the damage, they shipped it again - back to Laconia, NH! I have a horribly, possibly irreparably damaged keyboard, which I have to go pick up at exactly the same place I mailed it from. And not only are they not making good on the insurance, they won't even refund my money for shipping (it's now back where it started!) or insurance that they didn't pay off on!

On 3-18-09, a UPS freight semi-tractor trailer rig ripped the siding off my house by snagging a wire going across the road. He never stopped. Witnesses told him to leave a note, but he just drove off. UPS now has denied my claim for the damage. The siding is cracked and peeled back to where rain gets in the outside wall causing more damage the longer it stays that way. This could result in having to reside my entire house at about $8,000 loss to me. I will now be suing UPS which will cost me a lot.

I shipped a wall sculpture at The UPS Store in La Grange, KY on February 25, 2009. The item was undamaged and in good condition when I took it to them for shipment to my home in Virginia. I paid $90.50 for shipping, handling and insurance on my sculpture. When it arrived in Virginia, I found my $822.50 sculpture had been totally destroyed. I contacted Ms. Sherry **, the owner of the store for resolution to this matter. After many weeks of visits and phone calls to her, she finally got an approval to pay my claim. She told me to produce a statement indicating what I had paid for the item and I did. She told me that I would have a check within two weeks.

I ordered two living room chairs, which were scheduled for delivery to my residence via UPS. On 3/10/09, the initial attempt for delivery was made; however, no one was at the residence at the time. After the initial attempt, no further attempts were made, so I called the 800 UPS number to check the status of the order on 3/18/09. I was advised the order had been placed on hold for pickup at the local center. I vehemently denied making this request as the chairs are large and I have no means of adequately transporting the chairs, thus the need for delivery to the residence.

My place of work has used UPS for years and we recently realized that we've been paying for packages that aren't delivered on time. On their invoices, they don't state when the package was delivered, only when it went out. We've had important docs and checks lost several times and they seem to not care. Something else they don't tell you is you have 15 days from date of delivery to dispute items not delivered on time. Track all the packages on your recent bill and see if they were delivered on time. Most likely, most of them weren't.

UPS damaged my shipment and refused to pay. Why did I pay for insurance? They are scammers from hell with terrible company policy. Never again. I truly hate them.

Every time I get on the freebies.com, they say it’s commercial property. It’s a mobile home park, can you please fix it? Thank you. My computer sends the message all the time that it cannot be shipped. The UPS truck comes every day in this park.

Who is the client and who is the provider of services? In our day and time, a lot of people are at work when UPS tries to deliver. Why does the company not instaure Saturday delivery? I actually had to run after the delivery truck with my car to get my package, that is after UPS left a computer on my door step (when I was not home) the day before! A company that refuses to take into account his clients' needs may just disappear eventually. Aren't we all supposed to accept change? I had to run to get my package before it was sent back and I paid for the service? I just wanted to let someone know.

UPS claimed to deliver my 12-lb box on 3/06/09. I even received a call from the person over the driver's. He said the package is coming and the driver is just running late. Today is 4/2/09 and that package never came. They will only communicate with the sender, after a tracer has been put out on the missing package. They investigated - not sure what that means. Glad the sender had it insured. It was an expensive gift for my son's birthday. I was very upset and I truly feel the driver stole it, but that's my assumption.

I brought packages in to ship to my house in New York. The man asked what was in the boxes. I told him, "A vase and table well packed." He said, okay, printed the labels and shipped them. They were in heavy boxes I bought at a storage place and clearly marked fragile, this side up. When they arrived, my UPS driver would not give me the box. He said it sounds broken. The next day, UPS called and said they examined the parcel and said it was improperly packed so they were not responsible. They explained to me how a vase placed in a comforter and a blanket put inside the legs of a table is not considered well packed. They said it needed 2"of bubble wrap for me to be able to put in a claim. The man never asked how we packed it. He just said, "Is it well packed?" He lifted it and said, "Good."

I have used UPS for not even a month and my customers keep receiving broken items...In the past, DHL was my shipper for many years, not one broken item in all that time. My beef is with this last package sent out after the holidays, a pedestal stand that was placed inside a box with a crate that held the item, so the stand wouldn't become unbalanced, placed rounds and rounds of Large Bubble Wrap around the stand.

A customer gave us the wrong address to ship to and we were billed for an address correction and so was the customer - we both ended up paying it. And UPS will not refund the money. Nice that they can double dip our accounts like that. How many thousands of people have they done this to?

Twice in the last 3 months UPS has drastically mishandled shipments. First they misdelivered a package even after I called to insure they had the correct address. When they failed to deliver properly I asked that the package be held at the central distribution center and I would come pick it up myself. When I went to get the package I was told that they failed to take the package off the truck and to come back at 8 pm (15 minutes before they close), when the driver (and the shipment) would return for the night. I did so, only to discover that the driver wouldn't be back until 8:45, and was made to wait even longer until the truck arrived. For the second package that was mishandled, I ordered flowers - and was charged for overnight delivery to insure that they arrived fresh - only to see via tracking information that the package was improperly sorted and therefore misdelivered. It arrived 3 days late, NOT fresh, and no refund or compensation were offered.

I have had the last three packages delivered to my front gate. I live 3/4's of a mile back in the woods. I cannot see my front gate or my second gate to my home. I have not authorized any package to be left tied to my front gate. I am disabled and do not go out of my house very often so the package may hang there for days. It can be stolen if the wrong people go by my front gate and I do not know that it is there. This last package says to leave the package on my front door. I didn't request that but my front gate is not my front door.

Item was sent out on Dec. 18th for 2nd day delivery and finally I went to tracking on computer and it said that they attempted 2 times in 1 day to deliver the item and that I had moved. Number one why come back twice if I HAD moved which I never had. I have been here for 12 years and had stayed at home all day for 2 days waiting for the delivery. Finally I called the local UPS and some lady told me she just did not have time to help me and would call me back within a half hour or 45 minutes. Well needless to say no return call. I called back and got a nice man that said he thought he knew where the package might be and would call right back which he did. He had retrieved the package from being sent back to the sender area.

I paid $200 to have boxes shipped to VA... next day air.. to arrive Saturday.. My UPS station said LATE IN THE DAY DELIVERY.... I did not require signature... It was important for these boxes to get to VA for they were needy supplies going to a family in Argentina that needed shoes and clothing.. school supplies for their 2 boys... A church person was going to take them for us.... leaving the country on 5th early early flight. UPS made attempt to deliver at 11AM!!!! and NOON!!!!! People work. When I called to complain..... Mr. **.. could care less... That is my feeling with UPS they care less about the customer.......... They said too bad.. We only try once.... That's the problem of your local UPS office promising you a delivery time late in the day. Oh well. That's the attitude... When I asked for the supervisor's name.... I was told, "I AM NOT GIVING YOU A NAME!!!!!" Hello... This is the UNITED STATES! Now two boys in Argentina have no shoes... school supplies or the very basics of what they needed.... How can UPS be so UNCARING?

I ordered a package online. Unfortunately the online merchant only offered UPS to ship the product. The package was supposed to be delivered 12/31/08. Instead of it being delivered to my home address, the package was scanned and delivered to an address in a different part of the state. I live in NYC, NY. The package was delivered to Bronx, NY. After I called about my package, I was lied to numerous times by UPS supervisors and telephone representatives about the location and delivery of my package. I was then given a delivery of 1/2/09. I tracked the package from 10 am-7:30 pm, made numerous phone calls and still never received my package. I have been lied to numerous times by supervisors and phone reps. It's disgusting and disappointing. I now have to wait the weekend to receive my package and I doubt it will arrive.

Okay, I had inventory for my business set to be delivered 12/22. Storm hits. No delivery. 12/24, UPS tracking says adverse weather, package will resume movement when weather permits. Okay, I can understand that. FedEx, however, opens on Xmas for folks to pick up their packages. I call UPS every day from 12/22 until today, 12/31, and no one, not one person can tell me where the package is, other than in Portland, and NO, I CAN'T pick it up. Friday, weather clears, post office is delivering to my house. No sign of UPS. Find out, they didn't deliver 12/26, why catch up? Weekend, 12/27 and 28th, why not use those days to catch up? Nope, no deliveries. More phone calls, more emails, more trips to the depot. Nothing, not one person at UPS can help me. Everyone says, "Sorry, can't help."

Based on UPS' internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be delivered until 01/02/09. Based on the site it was picked up from shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I ordered merchandise from Cabel's on 12/22/08 to be shipped second day air. Upon checking with the UPS tracking number provided I discovered the proposed delivery date was 12/26 which is obviously past the 2 days. I said well ok - perhaps the shipper did not make the cutoff time and there would not be delivery on Christmas day. The 26th arrives and I again check the tracking information to find the package has been in Portland OR since 12/23 but still no delivery on the 26th. I call UPS and am told it will not be delivered until the 29th at the earliest and most probably on the 30th. I explain that is unacceptable and since that is obviously past the 2nd day air I paid for I will need to be refunded the difference between regular charges and 2nd day air charges whoever I spoke to snickered and said that won't happen. So I requested to speak to a supervisor or the complaint department - all of a sudden I discovered that she had hung up on me. I would strongly recommend everyone stop using UPS until such time as they straighten out their system. Is there a government agency such as the ICC that one can file complaints with?

Package was mailed on the morning of the 15th and was needed on the 16th. Did not get package until too late on the 17th. UPS overnight air service only takes 3 days. Package did not leave the Summerville store until more than 24 hours after my wife mailed on overnight service. So, the package was still in Summerville, SC when it was scheduled to be in Oklahoma City, OK. Great service but I don't think I will use them again.

I ordered a table and when it arrived both ends of the box were ripped open. They left it when I wasn't at home and propped it up against the door so the damage wasn't apparent. I wasted my time by filing a claim. They wanted me to pay to send it back. I said that I shouldn't pay because I wasn't the one who damaged it. The company that shipped it also wanted me to pay for shipping. I understood that I would not get reimbursed and the original shipping cost was about $40! When I called UPS all I got was a run around. I ended up getting my money back since I had paid by Paypal - but I still don't have a table. If you file a damage claim with UPS you will likely never hear from them. I sent three emails and none were answered.

I sent a Certificate that was given to my uncle by the King of Laos. It is very dear to him and he wanted me to digitally archive it for him. I purchased the proper packaging from Uline and sent it UPS with a big message on it DO NOT BEND. It came back bent in 2 places with a sticker saying that the shipping label was missing/illegible and to return to sender. The sticker was placed over the UPS shipping label that we print off everyday in our office. I spoke to a UPS rep and they gave me the runaround and numerous apologies and said that there was nothing they could do because their computer said that the shipping label was the reason for the return.

On July 14th,2008 I sold a one of a knid rare Model car on E-Bay for $2676.26 and it was packed and shipped by store # 5104 on july 25th,2008 with the cost of shipping and insurance $135.93 ($2700.00 of insurance).The Model arrived in N.J. 3 days later severly damaged.

I am very frustrated with the UPS. I expected 3 packages, all of them with valuable clothing items. All three of them claimed to be delivered by UPS, but never showed up. Worst of all, my 80 y.o. mother-in-law was at the house on the days of alleged delivery (two days in the row), but UPS truck never stopped by. When we talked to local UPS office, they rely on driver's words, who claims delivery. What if driver himself is stealing? Why honest citizens have no rights?

I sent my toshiba note book for within a month of purchase. ups said that they left my notebook on the front porch. i never recieved my notebook. i filed a police report as they requested yet there still is no response as to what they are going to do.

United Parcel service after almost 35 years of service to our company has finally failed and we have decided to move on with another delivery carrier. after 6 days of call we found our package had not moved from los angeles to our client and they have refused to return it so we can get it to our client, a construciton company with a deadline, for our sign products.

Brought a Saeco professional Espresso machine to UPS Store for packaging and shipping via UPS. Was pack incorrectly and severe damaged. Insured item for $2500.00 and have had to summit estimates on repairing the machine that UPS was negligent in shipping. UPS will not pay for replacement of machine. I sold this machine through EBAY and they requested a copy of the sale invoice. UPS will not communicate with me due to UPS Store was the shipper. The shipper (UPS Store) states they can do nothing but wait on UPS. This machine is for sale on EBAY for $2595.00. It has a retail of $5500.00 from the Saeco Company.

The most incompetent of all delivery agencies, even worse then the USPS. Insane and irrational delivery policies. Couldnt get my home delivery for 3 days even though I explicitly stated that I want my package left with a neighbor. Then when I was told that the package was available for pickup at the local UPS hub, and I schlepped for two hours on the bus to a very out of the way area to get my package, when I got there they couldnt find my package even though the quality computer system they have said it was there.

I oredered a part from Sears for my washing machine, and paid twice the value for the part for overnight shipping, as the laundry was piling up and the kids were running out of clean clothes to wear to school. Next day, no package when I came home from work. When I checked the tracking, I found they UPS had mis-routed the package to a town 50 miles away and it was on its way back to teh local terminal. On the second day i checked the tracking again, and this time UPS had mis-routed the package to another town 100 miles away!

At about 3:35pm, on Friday, September 5, 2008I was driving down 183rd Street between Hillside Avenue and 89th Street or Avenue in Jamaica, when a UPS truck blocked the flow of traffic. I got out of my car and said to the driver, I have to go pick up my granddaughter. He bellowed, I don't care nothin' 'bout your grandduaghter. Look you got plenty of room to get through here. I said no I don't.

I sent a package through this UPS store on a Saturday. I wasn't informed that the package will not be going out untiL Monday EVENING and that it will be sitting at their facility with NO CAMERA surveillance. So anyway, I track my package, it gets to the recipient on Wednesday (shipped within the same state so it got there reasonably). The recipient informed me that the package was not what I had sent out, and the packaging looked like it was tampered with.

I am home when UPS drops off an obviously damaged package. The driver drops the package at the door and drives off before I can get outside. The product is an electronic player which is being returned following repair. It is still during the day and UPS will not send someone out and being a Friday they advise that they cannot have someone get back to be regarding the package inspection till the following week at some unknown time. There is no one I can talk with according to the customer service person and they can only relay the message to some department which will generate some process to have a person they cannot identify try to contact me sometime in the next 5 business days.

Today is Friday and i did not go do work bacause i had to pick up an important package. I stayed home till 3 o clock, i left the door open and i did not leave home. I woke up at 7.30 yes i leave in NYC and i left my door open because i had bad experiance with UPS deliveries before and the guy never showed up. Since he was supposted to come from 9 to 2 i decided to call in at 3 o clock. When i called i was told that the guy came at 10.49am. Of course they were lying because the guy never showed up. Unless i am blind,deff and someone took the notice from my door the guy did not showed up.

I ordered uniform items for the United States Army to be delivered on 03SEP 2008. At 4pm the package was not delivered. I called and the package had a wrong address. I have never heard of the address they had assigned to the package. The person on the phone was extremely rude. I asked him to fix the address. The earliest he could get the package out was the next day.

On 07/09/08 I shipped my luggage home WITH ups at first UPS informed it was lost. Several dats later it was delivered to me so badly damaged that it looked as if it had been hit by a train. I filed a claim for damages and lost items.The claim was settled on 08/12/08 and I was informed a check was being sent on 08/19/08As of today 09/03/08 no check and no response from the shipper.

Packages are almost always late from UPS,the post office and fED-X are on time. They are so large they can care less.You get no partial refund if they are late. What a poorly managed coumpany.

The UPS delivery person left my personal financial documents OUTSIDE MY APT. DOOR IN THE SOUTH BRONX, NY! Needless to say, it disappeared and they subsequently changed the information in the computer to hide what has happened. My privacy and security has been compromised greatly as ALL of my personal information ie social security number was on the documents.

Used the UPS Store to ship a package to my home in Illinois from Texas (was on vacation and mailed home gifts we purchased). The package was 40 miles from my home when UPS intercepted the package, claimed it damaged, called the UPS Store (as they were considered the shipper) they asked the package be sent back to them, they filed a claim, denied the claim as they did not pack the package, opened the package and took the t-shirts, hats, stuffed toys, mugs, bbq sauce and other items. Left 3 bottles of sauce, 1 broken METAL star and a couple small bags of peanuts.

As with every, yes, EVERY shipment I have recieved from UPS, it has taken a delay, and NEVER arrives on its scheduled delivery date. Unfortunately, many US companies will not ship to Canada with any other courier than UPS. Which also turns out to be the most expensive with brokerage fees. I have recieved many packages from the US from different couriers (usually USPS or FedEx), and there is never any trouble, is cheaper, never customs trouble, and always on time.

PHANTOM DRIVER... DRIVER SHOWS AND NEVER CALLS OR TELLS WHEN...THEY MIGHT AS WELL NOT DELIVER ON THIS ROUTE AT ALL.

We recently filed our first claim for lost or damaged goods in 42 years of business operation. We purchased a highly valuable and sensitive piece of test equipment utilized in repairing aircraft instrumentation. After calling UPS and them recommending us to use the UPS store located at Fort Sam Houston, we scheduled them to pick up and insure the item for $10,000.00. We were notified a day later of the waybill number and that it would be shipped Ground service to us as requested.

I ordered a, IP PTX WiFi Camera through eBay from a seller knownas TECHWAVE. The item was shipped via UPS to my location, Suite 100. UPS mis-delivered the package to Suite 150 not once, but three times and now I don't have my bought-and-paid-for camera ($671) and nobody is accepting responsibility for it. PayPal tells me that I likely don't have a claim against the seller in spite of their stated claim of insurance included in the S&H charges: I acknowledge that UPS tracking shows the TECHWAVE package to have been received at my location, but the package did not contain the item I purchased from TECHWAVE.

i purchase a grave marker for my mom in late April,08 have not been droped off until May 8,08 witch is ok. but when it was deliver to the cemetary it was broken. i spend good money for it, 7 and some change to be exact. how can i go about geting my money back.becuse she still need a marker. its was for her and my nephew.who was killed in 06. he was 16 yrs old they have not stone. Please get back to me asap.thank you

I ordered a pair of boots on the June 15, 2008. I paid by paypal. The boots were lost in UPS and the company said they did not believe me. They did a claim with UPS and it was found the boots were delivered to the wrong address and the company was being reimbursed. I have asked for a refund and they told me that the boots have already been sent. They would not provide a tracking number.

I am in the process of having the worst customer service experience I have ever had with any company. I missed my initial delivery yesterday, and as given a redelivery window of today between 10:30am-2pm. Beginning earlier than 10:30am today, I have been waiting for my packages. It is now 6:30pm and I after multiple assurances that my packages will be delivered by the 7pm end of day if I would just be patient, I have just been informed by your customer service center that the (and I do in fact quote) "have no idea" where my packages are. To give you a little perspective of the day:

iused ups early morning delivery on july 28 2008 shipping a package with time sensitive documents i wastold the documents will get there at 8:30am not knowing that the hurricane from last week delayed thedelivery time i called numerous times i was told on three ocassion that a called was place to the hub in harlengen,tx.

First they sent us a check for $100.00 which we sent back now they are offering us just $3000.00 due to the amount not being insured to cover the replacement cost.

I'm moving across country from PA to CA, and needed to ship my possessions. In trying to determine the most cost-effective way to ship my possessions, I took an average weight box to the UPS store and asked for an estimate for 20 boxes equal weight/size of the sample box. I was told that there's no way they can give me a price that way, and the best way to get an estimate is to bring all the stuff in and they'll weight it all together and provide an estimate. The guy was very friendly and gave me his card to call to arrange a pick-up and he'll give me an estimate.

damaged to a $7000 camera that was damaged in shipping. was shipped 2 months ago. and Mrs.Pamela Robinson was very rude and told me that the claim was denied because she said we didnt pack right some of the items are missing and the camera was damaged very bad. We have Shipped lots of cameras and we have never had one get damaged , We pack them very well with a hard case and lots of foam ,

UPS Drivers have been refusing to deliver my packages because I live on a dirt road....I have had packages deliveried here for the last 3 years the last few weeks its become a problem.

I ordered a special gift for two people from a midwest company that makes handmade ice cream, and ships it next day air to recipients of the gift. It is packaged in a special container with a large amount of dry ice to keep it chilled. The first shipment did not arrive next day air at the recipient's home; yet UPS told the ice cream company it had indeed delivered it next day air. UPS also just left the parcel in the sun at the back door that next day, without ringing a doorbell, despite the outer packaging marked in bold letters:PERISHABLE---WILL MELT.

Its just that every time I have a package being delivered by UPS. The delivery person never rings my bell he just leaves the notice outside my door. I am at home waiting and I go and check there is a notice when I was home. I have been having these problems with them for quite sometime now and I am getting really frustrated. When I call over to the center the manager/supervisor is always very nasty and not helpful at all, and they keep leaving me 3 notices when I am home those three times. I have been making so many complaints. No one has yet to do anything about the situation. That is why I look to you guys to please help me! Thank You!

Ordered products on the internet 3day guarantee they were packaged and picked up by UPS Tuesday night. Thursday my packages arrived in Mesquite, TX (with a late train) @ around 2:00 am (Friday day 3 of shipping) The packages then were not scanned into mesquite Tx, for another hour and half, so at around 3:30 am UPS had my packages in a town three hours away from me. At 12:38 in the afternoon UPS tracking displayed Departure scan from mesquite tx, at 2:00pm this disappeared from tracking.. At 3:00pm it was still the same, at 4:30 it was still the same. at 6:00pm package shows will not be delivered until Monday.

recently sent a package to my aunt via UPS containing irreplaceable childhood vacation pictures in a handmade scrapbook along with several other miscellaneous items. I checked the status of the package on the date it was set to be delivered and the update online said that the package was missed at the terminal. The following day when I looked online it said the package was rejected by the recipient. I contacted my aunt and she confirmed that she did not reject the package. I then called UPS and was told that the package had been damaged and it was being returned to me. I asked it I could intercept and have it sent on even if the package had been damaged because most of the items were wrapped individually in plastic, so they should be fine. I was instructed to call the damaged items department and I was then informed that the entire package had been discarded.

Received letter from corporate headquarters in GA, saying we were to cease shipping because we were being acussed of reselling their product. We are a small printshop in this town. Woman owned and operated.Before we opened in Aug.2007 UPS was in here setting up our shipping. They knew from day 1 we were going to be shipping for ourselves and for the public. They showed up how to pack and how to use the label machine.

This is not the first system I have sent this way and the previous 15 or so computers arrived and are still working fine. Shipped another computer system in a double wall box rated at 200 ECT and 80lb gross. This is exceeds UPS's rated specs and requirements, total package weight was 52lbs, and cost $65.oo to ship to Missouri. Along with the standard EPS styrofoam corners there was an additional 2 inches of firm sponge foam around the computer case. Inside the system I used rolls of bubble wrap to firm up and support the internals.

Recieved a small bubble wraped parcel and it was torn half open. I had odered a small reciever for my computer from logitech in Ms and when it got here the bubble wrapped package was torn and looled as it somebody had steped on it with there boots, as luck would have part was not damaged. drivers or packing persons load need to be a little more careful. even if it is a small parcel. Thank You

I placed an order and paid extra to have the package delivered by Thursday, July 3, 2008. I got home from work at 6:30pm and the package had not been delivered. I checked the tracking number online and it was still out to be delivered. I periodically rechecked the website and it was noted at 7:47pm that 'DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING'.

A Dekstop Computer was sent from a UPS location in New York to Michigan, and insurance was paid for the full declared value of US$600.00. The computer was packaged according to UPS's guidelines for packaging, with multiple sheets (over 2 inches) of bubble wrap material and losefill peanuts. The packaged arrived at the receiver's location heavily damaged. The computer's metal frame was bent in multiple spots. For this type of metal to have been bent this way, the package must have received a serious shock. A damaged package claim was filed immediately.

On 06/26/08 I place an order for some items via staples.com. Staples shipped the items the same day and the package was to arrive the next day. I logged on to my account on 06/27 to track my order and saw a note that my order was delivered to my business address. I was not at that location that day, however, I a note said that someone signed Agarunov when they received the package. Right away I contacted Staples regarding this issue, and they told me they were going to start a trace with UPS to see what happened to the package.

While re-locating to Colorado for a job I bought a new computer/tv box to ship a tv I couldn't fit into the moving truck. I also shipped 5 other boxes of various items, including one box containing a ceramic pot. The store did not tell me that by packing the items myself I would never be able to collect on the 800.00 insurance I put on the tv box. Of course they broke the tv box as it shipped to my new work address in Colorado. They also broke my big ceramic pot and actually re-boxed my other items inside to a new box.

I arranged for urgent documents to be couriered for next day delivery to Cape Town, South Africa. The documents ended up in the United Kingdom. They then sent the documents to the senders address instaed of the receivers address. During the this time my shipment in Cape Town had to be warehoused at a cost of R1000, awaiting the documents for custom clearance. The documents only arrived the following week.

I went to UPS today to mail a pkg of China. I had wrapped each piece in bubble wrap and filled the box with popcorn and rolled up newspaper. The clerk torn open the tape, took everything out and said it wouldn't do. He replaced everything as I had it and took it in the back room out of my view. He said he would put my box in a bigger box and fill it with something to cushion. He charged Me $32.14 for shipping, $7.11 for a box and $3 that said Std Svcs.

My camera which was serviced under warranty from Panasonic was shipped through UPS. It was shipped on June 2, 2008 and signed for but not by me. There was no notice to show if a neighbor or anyone signed for it. (Non of my neighbors claim to have signed for it). Now neither Panasonic or UPS is claiming they can do anything about it.

They lost a $230 engine I shipped to Canada and they only sent me $100 since I did not pay the extra fee for a greater declared value. Also they will not reimburse me for my packaging charges. $395 claim and they sent me $176

A package was received damaged. A UPS employee inspected the damage and I was assured it would be taken care of in the form of a monetary reimbursement. That story was told 1 1/2 years ago. It has been a continual merry-go-round with forms and misinformation concerning the reimbursement.

Left after waiting 10 minutes past scheduled time for shop to open. Wanted to purchase stamps and propriator was obviously more than a few minutes late.

A UPS Next Day Air Package was placed in the mail box, rather than delivered to my home during the day, as requested and as promised. The mail box pickup, by my son-in-law did not occur until 6 PM because the mail box is far from the home.

location of postal service is within commerce center in DEKALB, IL. opened my mail and stole packages from me. store manager refuse to do anything set and watch a clerk create a major situation in the store and said nothing. the address they gave me and the store location is different. the problem is not resolved. i contacted the cops and they told me the store contacted them first so i could not make a complaint but i can come down to their station totalk to an officers about the comaint the clerk called in on me.

I sent a package overnight early am on Friday, May 30. The package contained grant information that needed to be delivered on June 2, and millions of dollars were on the line. The tracking information claimed the package had been attempted to be delivered at 7:30am and 1:30pm, and had been undeliverable. Our receiver has a guard on duty at the gate at all times. This information was innacurate at best, and most probably a complete falsification of events.

I pay for UPS delivery just like anyone else but the local UPS drivers are so indiffernt and lazy, they will not deliver. My business suffers because timely orders do not arrive for repair of equipment. Not only do I have to go to an out side business for repair work that I can do if my packages arrive, I also have to travel 60 miles each time to do so.

Two bad delivery attempts: 1) tracking history showed that a note was left on door. 3 times he did not knock on door or leave a note. I called and complained and the operator said, "He's a good guy and he's been working there for years!" She tried to argue with me. She said she would tell the guy to leave package for pick up. When I got there, I found out she lied becaused I went there next day and it wasn't there.

May 22nd I purchased an a/c compressor on Ebay. I paid for: Shipping & Handling via UPS 2nd Day Air to 744XX (includes any seller handling fees) $39.95 USD I looked up the tracking information. When I called and asked why I had not received my parcel I was told that there was weather conditions that prevented it from being delivered, however, my parcel was incorrectly shipped to Oklahoma City after arriving in Tulsa (I live in Tahlequah, OK). Oklahoma City is where there was weather conditions that prevented the parcel from moving.

Two UPS customer service agents refused a refund; one wrote, "There is not a guarantee that your package will travel in a specific manner requested by the shipper." This seems fraudulent to me. $19.15 paid for 2ND DAY AIR service that was not provided.

I shipped my suitcase through this store in turn UPS canada on 4/09/08. They lost and as on today means till 05/14/08 neither they refund freight back nor suitcase! UPS canada and store both ignoring when I contact them phone! I sent faxes to UPS canada store leadership and no response! Can they be convinced to give arelaible service to customer! Can any one believe that such a huge suitcase can be misplaced! No way they r responsible?

on may fifth I ordered a biology book for my class, $107.08 for the book and $50.00 for next day delivery. I later learn that the driver delivered by book to the wrong address. I called UPS and they said that they have to conduct a physical search, so I had to order another book cost me another $160. I called today to get my money back for the first book. UPS told me that it was 8 buisness days and not 8 days. they refuse to give me my money back. they also owe me an additonal $34 in over draft fees

2 Day service is always longer than stated! I would not have ordered this if I knew that I would have to go buy this on the weekend. I ordered it so that I would have it in time for the things that I had planned! Supposed to be here on Friday the 9th of may. Not going to happen and now it will be monday so this is a complete waste of time for the 3rd time! I know the people at the UPS depot in town I will be in touch with the supervisors!

if you ever seen that Little brown truck run for your life I sent two boxs to wi one was damaged here where it gets funny I had insurance on both one was for one hundered dollars and the other was for nine hundered

I mailed a letter to my friend in Salem, OR. When she received her mail, she found that the edge of the envelope has been ripped open. (but it do not appear to be anything missing.. A week or so later, I sent my Grandmother a letter. ( From the same post office) She also recieved a letter that has been ripped open on the side of the envelope.. She lives in Kansas City, MO.

Two times in a row now, when using UPS to ship guitars, they've broken or damaged them. The first time, thankfully I elected to have a UPS pack and insure the guitar. When it arrived at the buyer's address with the head almost completely broken off, I was only out the inconvenience of waiting for a claim to be filed and honored (roughly a month).

The certified birth certificates that I needed before my early morning flight the next day were delivered to my home at 9:15 am toda, a time when nobody was home. The package needed a signature. No notice was left. I had to go online to discover they attempted a delivery. I needed my birth certificate as proof of US citizenship for my new job that was in another city the next day. My flight was from an airport almost two hours away and it leaves at 8 am so I will not have the opportunity to wait for a second day delivery. In addition to getting up at 4 am to catch my flight tomorrow, I have to get into my car and drive 40 minutes to the local UPS drop off office at 7:30 to 8 pm tonight getting back around 9 pm making sure I get there during their 30-minute evening pickup window. Otherwise, too bad for me. I even heard the woman I spoke to snicker at my situation just to add insult to injury.

Rec'd a call from UPS. Two out of print concert posters were damaged in shipping and they took it upon themselves to throw both posters out. I explained to the three representatives I spoke with that, on numerous occasions, I have received damaged packages back from UPS, why wasn't this package returned to me? I also questioned how the tube was damaged, since it was a cardboard tube, about 1/4 inch thick. One supervisor explained that there was no packing inside and that's why it was damaged. I explained since it was a tube, there was no room for any packing and based on it's thickness, damage to it was not a concern. I requested the damaged tube be returned too, but she said that was also discarded. She said I could not lodge a complaint against the inspector that decided to throw everything out, since UPS leaves decisions to their discretion.

Well I was'nt home the first time they made an attempt or the second time because i was out of town then after i came home i stayed home everyday the ups people said they made an attempt on thursday at around 7pm but i was home all day my apartment is very small and my main door is right next to me tv i sit right across from it on the couch they didnt knock nor did they leave a notice for that day but yet they claim they came by then today i was also sitting in my living room watching tv my window blinds were closed but i saw a shadow by my window but assuming that it was just maintinence from my apartment complex i didnt give it much thought about 15 minutes later i opened my blind to let some sunshine in my apartment then i saw a notice on my window it was from ups i was really upset the guy comes right by my door and just leaves a notice without even knocking to see if i am home that bad service

I sold a 'like new' counter top convection oven on Ebay to a customer in North Carolina using UPS ground and I paid for shipping insurance. I valued the item at the price I was being paid including packaging and shipping NOT replacement value. The unit was packaged and shipped by Mailboxes4U, the owner/operator of which was with the US Postal Service for more than 20 years and was in management. My customer called me to say that he had not received the unit on the expected date. I followed up and the unit was reported damaged. The unit was sent back to Mailboxes4U and was not repairable for the amount of the insurance. The owner of Mailboxes4U contacted UPS, who flatly stated 'You packaged the item incorrectly we are denying your claim'. I was contacted and asked the owner of Mailboxes4U where in the process of transporting the unit did it become damaged. He told me that it was identified as damaged while on the truck to be delivered to my customer in North Carolina. I told the owner of Mailboxes4U (Eric), this is not an issue of bad packaging it is negligence on the part of the UPS driver.

UPS attempted to deliver a very important package to my company on a Saturday. They stated that the site was closed and they could not make the delivery. The plant was not closed, we were in the middle of a shutdown and anyone could see there were plenty of cars in the parking lot. The driver obviously only tried one door and decided nobody was around.

UPS attempted to deliver a very important package to my company on a Saturday. They stated that the site was closed and they could not make the delivery. The plant was not closed, we were in the middle of a shutdown and anyone could see there were plenty of cars in the parking lot. The driver obviously only tried one door and decided nobody was around.

It was recently brought to my attention that UPS does not deliver to P.O. Box addresses. On 3/24/08 I received a notice from UPS to contact them before 3/26/08 regarding the delivery of a package. I called UPS on 3/24/08 and arranged to have the package delivered to my office address in NYC. I was told that the package will be delivered to my office on the next day (3/25/07). However, I didn't receive the package. I called back to UPS on 3/26 only to find out that my package was in the process of being returned to the sender.

I recently sent a package from my company in Canada to a potential customer in the US via UPS Express. The package contained samples of a product, including some separate glass bulbs associated with the product's use. The package never arrived, so I initiated a claim against UPS to compensate my company for the contents of the package, as well as the shipping costs. It seemed fairly straightforward to me...you lose the package I have entrusted to you, you pay for it...that's the risk the shipping company assumes (or should assume) when I pay them money to ship something on my behalf. The claim went through and a cheque was issued, but to my surprise it was less than my claimed amount. When asked about the discrepancy, UPS informed me that the glass bulbs were not covered as they are shipped at my own risk.

I am writing you today because I have had so many horrid experiences trying to receive package from the United Parcel Service of America. They refuse to deliver to post box addresses and when you give them an alternate address they refuse to accept it. The last package I had delivered to my job but forgot to tell the sender the floor. Again UPS refused to accept the address change because of the contract they have with the seller. This has happened with several packages that were sent to me from various retailers including Sprint, Roamans, and Metrostyle. UPS would send all of my packages in the Bronx but refuse to give me the telephone number for the location. In addition 545 Brush Avenue is only open from 9am 12n and then from 2pm 5pm. They are not open during lunch hours, after work hours, or on the weekends. Also Brush Avenue is off the beaten path in a secluded area that is hard to get to and an hour away from my work location. UPS is refusing to deliver my packages and making it impossible to pick-up packages.

Package damaged beyond repair (high end computer system), claim filed. Our complaint against UPS: Unreasonable delays in handling the claim, conflicting responses from UPS, unreasonable demands on shippers: UPS asked the receiver to hold the package for inspection, which he held for 7 days; then picked it up and shipped back to us (receiver). In response to our inquiry, responded that the investigation was complete, and they will be cutting a check. After further inquiry, said the investigation still in progress, and that they would send an inspector. We find it highly unreasonable that UPS, after having the damaged package in their possession for so long, reverted its previous decision without explanation. We believe that UPS should approve the claim. If UPS failed to inspect the package properly, while it was in their possession, then they should approve the claim without further inconvenience to the shipper.

UPS lost my package which includes my passport and ID. I used overnight services that requested the signature. UPS promised the investigation would be done in 8 days but it's been one month but UPS cannot tell me where my package is! I think UPS is the worst courier in the world.

EVERY time, without fail, they NEVER follow instructions regarding the TIME of the delivery. It happened to me over 13 times. I tell them AHEAD of time that to deliver after 5pm and always check on their slip the four different time schedules. With each slip I find on my door, they ALWAYS deliver in the late morning when I am, of course, at work (not home). Each slip I mark heavily saying NO DELIVERY before 5pm. MANY TIMES my merchandise goes back and forth to sender and I never get it. I purposely do NOT use UPS but many companies erroneously use it or that would be the only company they use. It happened again today and yesterday. I even warned the company I bought the merchandise from NOT to use UPS.

UPS lost a pkg of mine, they put the wrong label on the wrong box, therefore my friend received a box of Motor oil instead of my personal goods of shoes and purses. They made no attempt to locate it, instead opted to honor a claim of 100.00 dollars. However after filling out paperwork and sending pictures with prices as they asked for, I was informed today they could not read the prices as they were looking at a computer and not paperwork. They asked me to fax it and that is what I did it so it is no longer my problem. After all they lost my personal goods and they have inconvienced me several times to get this claim thru. I just spoke with Arthur Woods, Supervisor in the claims dept, and he too continued to want to inconvience the customer to re-fax or e-mail the paperwork again, costing me money instead of them re-imbursing me for the inconvience they have caused me. I live on a fixed income as I am retired and cannot continue to spend money for a problem that is not mine. The attitudes of these people is that is my problem instead of there's.

I ordered a very large package from Disneyshopping.com that required an additional $65.00 to ship. This package was 4ft x 3ft x 3ft and weighed 72 lbs. It was late in delivery so I called UPS. I was first put on hold and hung up on. Second phone call to corporate told me it was lost and was my responsibility to call the shipper so they could track it. Third phone call told me that it was on the truck and ready to be delivered. Finally after contacting a friend who worked for UPS, it was discovered completely destroyed, and they refused to deliver the package and sent it back to disneyshopping.com.

I received a notice that UPS had attempted to deliver on 1/3/08. The notice said another delivery would be attempted on 1/4/08 between 10:30 and 2:00. I waited during those hours the next day and no delivery was made. When I called the 800 number I was told he had made a delivery attempt at 11:15. I said I was home at that time and no tag was ever left on my door. I was told another delivery attempt would be made on Monday, 1/7/08. I asked if I was supposed to wait all day again hoping he would show up. The supervisor told me if I wanted my package I would have to do that.

UPS has intercepted or otherwise interfered with delivery of my packages that I shipped through UPS and also online purchases. They wound up getting rerouted, sent all over the US and delivered 5 days late. One item I shipped with approx value of $1,700.00 they lost totally, never giving me an explanation (and only offered me $100.00 compensation). I no longer ship any item through UPS as the package will most likely wind up 'lost', never to be found. I have discussed this with corporate executives at GA. office, I believe the Uniondale, NY hub office in my local delivery area is responsible for all if not most of these occurences('lost' packages, packages arriving late or never etc)

I paid for a UPS store to ship a package via USPS Priority Mail with insurance. The UPS store sent the package via Parcel Post instead of the higher-price priority mail. The UPS Store says it's the USPS's problem (my husband and I went to the local post office to see if there was any recourse, and it was there that we discovered the switch in service). The UPS store refuses to refund the postage. In the meantime, the package is lost, and they have no record of it having been insured. I believe that paying for a level of service that is not received is classic Bait and Switch. I've requested a refund of the postage from the assistant manager, and was told that he was not empowered to refund money and that I would have to return and speak to the manager. I returned the next day to be told that it was a postal service problem (even though the UPS store provided the wrong service) and that a refund would not be forthcoming.

UPS ruined my Christmas. My engagement ring was to be shipped overnight air and after waiting for it all day, I finally called and was told by three people that because of a mistake it had gone out to a town 100 miles south of me and even though they managed to get it from New York to Denver in 12 hours, no one could get it the last 100 miles until the next day, after I had to leave for 2 weeks to see my family, without my new engagement ring. Apparently all the customer service supervisor was authorized to do is apologize.

UPS refuses to deliver items shipped to our address. The roads are dirt, but that is not our problem. UPS doesn't care, but vendors continue to use them. It's pitiful that USPS or Federal Express can't get the business, since they have no problem delivering to our address. The problem is shippers won't use anyone but UPS.

I ordered a body wrap kit online for my sister and after it had not arrived for a few weeks, I called the company I purchased it from. They said the UPS tracking number said it was delivered and left by the garage on 11/28. I ordered these items 11/20 and come home for lunch everyday. There is no way anyone left anything by my garage. It's a side entry garage and is what I use to get into the house everyday. Why they would leave it here of all places instead of the front door is very strange to me. I filed a complaint a few days ago and am still waiting to hear back but after reading about other people's experiences with them on this site I will probably never see my package and am just out of $80.00 plus $12.00 shipping.

They were supposed to pick up a package and never did. They kept lying about coming back for it, but never did. This has been going on since 11-30-07.

I baked a variety of home made Christmas cookies and had them mailed priority mail from UPS Store in Soldotna. I was told that they should arrive in 3-5 days from Monday, December 3, to my daughters in California and Nevada. On Monday, December 10, my daughter in Nevada received the by-then partly stale cookies. My other daughter still had not received hers. I mailed another package UPS ground on the same day that arrived in three days to Nevada even though ground was supposed to take 8-10 days from Alaska.

I ordered some knifes off TV, I was told that they would ship in about five days. After the fifth day, I called UPS to check on my order and was told the driver left it on my back porch a day ago, I thought that was odd since I have no back porch. After telling the UPS person that, I was told it will take up to eight days to investigate my claim. I called every two days and was told it's still ongoing. On day eight, I got a call from the company I orderd the knifes from telling me UPS called them and said I got my package. So I called UPS back and was told we will start the investigation all over and it's going to take eight more days.

I received two UPS packages that I sent from Florida to my office in Maryland. They arrived in horrible condition despite being marked on all four sides as fragile. The boxes arrived looking as though they had been dropped, kicked around, ripped, and finally taped back up. I took special care to pack these items with all the right materials, new boxes, taped the edges of the boxes and all seams, and to place fragile signs on them with arrows showing which side should face up. I logged a complaint with UPS about the damage before even opening the boxes. They said a driver would be coming by to pick up the boxes and take them to the inspector and instructed us not to open the boxes. They were sent to a local inspector and later shipped back to Florida.

I returned a TV stand via UPS ground to a store in Costa Mesa CA, in the original packaging; the factory seal and plastic taping intact, never been opened, as agreed upon with the store manager. I provided the value, weight, dimensions, as the original shipping slip was still on the package. I got a phone call from the manager JOE at Sony Style stating that he received the package damaged with the factory seal opened, the box torn apart and retaped, and parts were missing. According to the condition of the package he could not take it as a return.

I was supposed to receive a UPS next day delivery (ordered on Monday), on Wednesday. Someone was home from 2:30 on. UPS left note that they stopped by at 2:20. Order was some t-shirts I ordered from a website. Their post-it indicated a signature is required, and there'd be a second delivery attempt on Thursday from 2:00 to 5:00. Someone was home Thursday from 1:30 to 6:30. Come home at 7:30 to find note indicating UPS stopped by at 7:08 and will attempt delivery on Friday from 2:00 to 5:00 AND after 5:00. Called UPS to complain. They, of course, cannot contact the van to get it to turn around and come back. I asked to speak to a supervisor and got put on hold. Thirty-two minutes later, the call disconnects.

I waited all day today because the UPS tracking number said my package was out for delivery. I canceled an eye appointment, and at 4 PM UPS delivered my roommate's package but not mine; she said it might be on someone else's truck,. At 8PM tracking showed it was scanned at Destination which means it is going out tomorrow now, and I have another doctor's appointment. My complaint went nowhere. It was scanned on Tuesday in Albuquerque; now they rescanned it to pretend it just got in their office and will be delivered tomorrow. I am really upset

On October 26, 2006 I shipped a custom computer to a friend through UPS. I work at a UPS shipping center so I know how to package items. The computer was shipped in a 5/8th inch thick cardboard box with a minimum of 1.5 inches of solid Styrofoam packing around all sides of the case. The computer arrived at its destination 3 days later, and I was informed by my friend that when he opened the box, the computer, all 4 memory sticks, the video card and the sound card were all over inside the case. They had somehow dropped it SO hard that it dislodged all the pci cards and memory cards in the case. The video card (a brand new Geforce 8800 GTX OC 768 mg card approx. $600.00) was beat up so bad it was bent and part of the green board had been broken off. The bar that holds the pci cards in place, which is part of the metal case itself, was bent and broken off the case. I can't even understand how this is possible.

UPS damaged a package that I insured with them and are denying my claim. I will lose $2700.00 in damages plus lost time; I had to go and fix the machine that is a distance of 8 hours from here.

I am currently working through a claim on property damaged by a UPS driver during a delivery to an address in Grand Rapids, MI. This property was a custom display of five presidential signed baseballs (Former Presidents Richard Nixon, Gerald Ford, Jimmy Carter, Ronald Reagan and George Bush Sr.). The container was clearly marked as being fragile/glass. This container was dropped on the corner, smashing the glass, breaking the shadowbox frame, dislodging two of the baseballs and separating the backing board. Quite a drop!

As a regular customer for 30 years of a large book seller, I've frequently had books delivered to my home. Of late, the driver has decided that the best way to leave the book is to break the lock on my sliding screen door so as to leave the book behind it. After 7 years of conveniently placed deliveries, I now have to buy a new screen door everytime I get a UPS delivery.

We ship many items all over the US. We strap and shrink them to a pallet. Once UPS freight gets their hands (fork trucks) on it they somehow smash the pallets, then drag the items around. We go through the process of filing a claim--only a fax number--you cannot contact anyone. I take pictures when the shipment leaves and get pictures of the damage, but UPS denies the claim!

Again, a damaged container. My client was the one to inform me of the damages, not UPS. We had insured it for it's value and submitted our claim into UPS for reimbursement.