R+L Carriers Reviews

I absolutely wouldn’t ever use them again to ship anything important! They make you pay in advance for shipping and give you a date and it doesn’t show up as anticipated. Today my shipment is already two days delayed and now they’re saying another 3 days estimated until it arrives. I work for a Chevrolet dealership and customer service is everything. I wouldn’t want anyone to deal with what I’ve dealt with so steer clear from them if you need anything transported in a timely manner.

We place merchandise orders for our company, and R&L is the carrier that delivers those orders. In my experience at other facilities, delivery drivers have routinely taken their pallets back after making a delivery. On 6/3/2026, I asked the R&L driver who delivered our merchandise if he could take the wooden pallet back with him. He informed me that they do not take pallets back. This is the first time I have encountered this issue. Since we have no use for the pallet and must now dispose of it ourselves, I believe our company should start considering either using a different delivery carrier or requesting that future orders not be shipped on pallets.

Package is just driving around the country and nothing can be done about it. CS has no problem casually saying that it's delayed and then setting a new date that they will then delay again. Nothing is real here. Use a real shipping company.

Used this company for over 12 years, that ends today. They have AWFUL customer service. They will break or lose shipments and will not reimburse a penny. They find ways to get out of paying you for broken or lost items, and will say "the shipment was packaged properly"???? If something is lost or damaged at your terminal, how is that a valid excuse? They give zero care about small businesses, and our agent was awful as well and never checked in with us. Do not use these guys unless you want to gamble with your valued shipment. I would recommend Old Dominion over them. You will pay more, but you will get 10 times the customer service and quality.

Horrible customer service and dispatchers who retaliate by further delaying shipments. Arrogant condescending staff. Expect to wait for no one to show up.

Did not listen to instructions. Allowed semi to pull onto my lot and turn sharply and damage my asphalt. Acted like it was no big deal.

R+L Carriers have had our Easter present out for delivery to this day. It was to be delivered on April 6 and then seventh and then a week later and then a week later however, the delivery drivers were stating that we were refusing delivery. We never did receive our package. It is still out for delivery so unfortunately, we had to cancel Our order. Please please do your research about this carrier as they are not reliable enough to use. It was a very disappointing holiday for my children. I would not recommend to anyone to use this service.

Nasty people in the office, nasty people on the trucks. This space is ripe for a competitor since reputable companies seem to use them over and over. I dread learning that something I purchased has been given to them for delivery.

Awful customer service. Lies to the clients and suppliers to get them to dropped off the packages without signature.

Absolutely TERRIBLE is not even the words I'm wanting to use here!!!! I had a 3 day shipment because of the contents of product!!! It has now became 2 weeks!!!! When I'm suppose to get my delivery it says out for delivery 11th stop!! 7 pm at night I called wondering where my driver is. All I get told he should be almost there!! Hr half later 830 pm I'm calling again for the office to be CLOSED and no phone call from my "driver" and no explanations!!! No update on their site and EVERYONE I have spoke to can not help!!!! FURIOUS IS NOT EVEN THE WORD!!!