R+L Carriers Reviews

R+L Carriers have had our Easter present out for delivery to this day. It was to be delivered on April 6 and then seventh and then a week later and then a week later however, the delivery drivers were stating that we were refusing delivery. We never did receive our package. It is still out for delivery so unfortunately, we had to cancel Our order. Please please do your research about this carrier as they are not reliable enough to use. It was a very disappointing holiday for my children. I would not recommend to anyone to use this service.

Nasty people in the office, nasty people on the trucks. This space is ripe for a competitor since reputable companies seem to use them over and over. I dread learning that something I purchased has been given to them for delivery.

Awful customer service. Lies to the clients and suppliers to get them to dropped off the packages without signature.

Absolutely TERRIBLE is not even the words I'm wanting to use here!!!! I had a 3 day shipment because of the contents of product!!! It has now became 2 weeks!!!! When I'm suppose to get my delivery it says out for delivery 11th stop!! 7 pm at night I called wondering where my driver is. All I get told he should be almost there!! Hr half later 830 pm I'm calling again for the office to be CLOSED and no phone call from my "driver" and no explanations!!! No update on their site and EVERYONE I have spoke to can not help!!!! FURIOUS IS NOT EVEN THE WORD!!!

I requested a small pool heater to be shipped back to the original sender since it was too small for my pool. It made sense to use the same shipping company to send it back since I didn't have experience shipping pallet from home. I was quoted $562 for shipment over the phone but didn't get written quote. I was then directed to submit a bill of lading. I did so and requested pickup.

Do not use RnL, told my shipment was to be delivered on a Wednesday so changed to a Friday. Took time off, and they changed it to Tuesday for a week delay, Tried to do a dock pick up, they said no, Do not know what the issue is, they are not accommodating the customer per their motto “on customer time”. Pick another carrier who don’t tell you lies or blow air up your ****. They say one thing and do completely the opposite.

Absolutely horrible customer service. Diana is terrible and Maria is passive aggressive terrible. Ordered product on 7 February. They received it a few days later and contacted me for delivery. I took off work waiting for driver (signature req.) who was a no call no show. Called Diana and was told it wasn't on the truck??? This happened 3 more times identically. Lost time and money. Never received freight. Called vendor and asked for a refund. Stay away from R & L Carriers.

Terrible customer service, and incredibly inefficient. Have a large shipment that I have been waiting on for 3 weeks past arrival date (which for the 3 weeks would not be their fault). But, got a confirmation this past Monday that they will be arriving with the shipment to my facility between 11am-5pm. I did not get a call from them until 12pm on Tuesday (yesterday) telling me that they will not be bringing my shipment today and it will be coming between 9am-3pm tomorrow (Wednesday - which is the day I am writing this). I had to call them at 9:30AM to get an ETA on arrival for today, because I had an idea they were going to use another excuse.

Crate was shipped and received in decent condition and on time. The problem was the the $1900 overcharge about as a result of mismeasuring the package by the loader. The loader noted the error in the comments section but the biller did not adjust it so the package class changed which increased the price. I get it, however, if there was an error and it was documented was the the class not readjusted to what it should have been instead of charging me an additional $1900!!! After 5 months, yes 5 months of reviewing the claim and resending the paperwork the company already had, they fully denied the claim as invalid. Wow!!! DO NOT EVER USE THIS COMPANY FOR SHIPPING!!!!

Horrible customer service and they scheduled my delivery before they even had possession of my package so I took a day off to receive my package and it couldn’t even be delivered. The whole time I was on the phone with someone they gave me attitude and just hung up on me. It was completely unprofessional.