R L Carriers

R L Carriers

 2.3/5 (369 reviews)

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Overall Rating2.3 out of 5
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About R L Carriers

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Page 1 Reviews 0 - 5
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Verified Reviewer
Original review: April 19, 2023

Delivered 3 pallets on time, driver even texted quick and was very easy, quick and reliable. The driver delivered on the side of the road. Great guy, good company. There were some damages, but honestly it was the supplier's fault for stacking heavy on top of light weight.

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Verified Reviewer
Original review: Feb. 6, 2023

I purchased a large heavy item to be shipped from Florida to Oregon. Before it even shipped, I received a text giving me a tracking number, a delivery date and a window for delivery time. The delivery was right on time. I was able to track the progress using the tracking number and easy to use website. The delivery driver, Joe **, was outstanding. This was a residential delivery and Joe placed the package exactly where I needed it. Joe was great to talk to and an outstanding representative for the company. In these days where customer service is the exception and not the rule, R+L and Joe rises above the rest. I have not had the opportunity to use R+L previously however, I will not hesitate to use them again and will surely recommend them to others. Thank you R+L and please thank Joe for me also.

R L Carriers response

Terry thank you for your kind words here! We appreciate it so much.

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    Verified Reviewer
    Original review: Dec. 3, 2022

    I had placed an order for nearly 1000 lbs of gym equipment and was concerned with the shipping because other carriers have refused to drive down the paved road I live on because of tight turns. On the day of delivery I checked constantly to see if there would be an issue, and much to my surprise I was notified that the delivery had been completed successfully.

    The delivery driver, Andrew **, went above and beyond to make this delivery as perfect as possible. Not only was he a highly skilled driver who did not refuse to complete the delivery over the tight turn as other drivers have in the past, but he also hand carried the individual items into the garage where they were protected and secure. I could not be more pleased with how this delivery went, thank you RL Carriers and Andrew **, as this entire process was incredibly stress free due to your professionalism and experience.

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    Verified Reviewer
    Original review: Nov. 29, 2022

    I Had a great experience with R L Carriers. The driver notified me when he was 30 minutes out and was very kind. And even though my delivery was a curbside delivery the driver was kind enough to bring it in to the garage for me before I even had a chance to ask him to. Which was extremely helpful as the package I had delivered weighed over 800lbs and was unable to move it myself.

    R L Carriers response

    Joe we are happy to hear you were satisfied with our service! Can you provide your location so we can make sure our driver is recognized for his service? If you can, provide message us with your pro (tracking) number. Thank you!

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    Verified Reviewer Verified Buyer
    Original review: Oct. 12, 2022

    I placed an order that showed UPS as the freight carrier. When the item shipped, I was notified it would be handled by RL Carriers. Not having dealt much with freight shipments, I'd never heard of them. When I found this site and started reading reviews, I was terrified as to whether my package would arrive and if it would be in decent shape if/when it did.

    My item was picked up by RL Carriers on 10/10 and delivered on 10/12. The driver contacted me and said he had a package but it had been loaded on an 18 wheeler and he didn't think he could get up my driveway. I confirmed that he could not, asked where he was and if he could wait on me to get there. He was only 15 minutes from my house and very graciously waited on me. He was friendly, polite and very helpful. He unloaded and stayed with my package until I got there. It was a " no signature required" delivery so he could have just dumped it off and left it there.

    While I don't have much experience with freight deliveries, I honestly don't see how this one could have went any better. Unless of course they had placed it on a box truck and delivered to my door. These folks have a schedule to keep and I was concerned about him getting behind due to waiting on me, and then having his next delivery customer raising came over him being late. I could tell he was in a hurry, but he just smiled and was very professional about it.

    The package did have a couple of dings in it, but seriously y'all, it was a freight delivery that traveled multiple states in 2 days time, I didn't expect it to be handled with white gloves. While I have yet to test the function of the item I ordered, it was not damaged during shipping. This company did a fantastic job with my delivery, and they did it quickly.

    Apparently, no one comes on here and tells about their good experiences with them and that makes it look as if they are horrible. I'm guessing for every negative review on here, there are hundreds if not thousands of positive experiences that no one bothered to share. So, my advice, don't let these negative reviewers scare you, like they did me. While I'm sure they are all honest reviews, they are not necessarily the majority. Just the folks who took the time to write about their experience, and most of us only do that when we have a bad one. Perhaps I just happen to live in an area with good delivery drivers? This delivery took place in Western North Carolina. Not in, but near the Asheville area.

    R L Carriers response

    Charles thank you for your nice review here. We would like to recognize our driver for his customer service, so if you could, private message us your location so we can identify him and the shipment.

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    Resolution In Progress
    Verified Reviewer
    Original review: May 4, 2023

    Very dishonest company, if you order a large item, please inspect every inch of it and don't let their driver pressure you. I order a large item and could not inspect all of it, driver pressured me to leave so I signed, after 10 minutes of opening the box and inspection thoroughly my item, I noticed the damages, called the driver and he gave me a number to call, very deceitful and dishonest.

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    Resolution In Progress
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    Verified Reviewer Verified Buyer
    Original review: May 4, 2023

    First day: No show during 11-4 window. Called and they tracked them as being a couple hours late, with just one last stop before me, and to hold on until 5:30. Called again at 6 to be told that they “did” try to come at 4:00 but “the palette was too heavy for their lift”. Of course, this was a LIE. No one came because I was working at the front window the whole time, and dispatch knew earlier they were still trying to deliver to me after 5. Promised by management this would be a priority the next day and I’d even get a personal phone call that morning to keep me informed. Second day: No call. I called at 9:00 to find out they have no plans to even ship it today. Customer service is now supposedly trying to figure out why they’re so bad. Unfortunately not only are they incompetent, but they then lie to cover it up.

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    Verified Reviewer
    Original review: April 29, 2023

    The idiot driver left a $2K generator at the end of my driveway in the pouring rain because "he doesn't drive on gravel driveways". The generator box clearly revealed what was inside. Apparently, the driver is so posh he doesn't walk on gravel drives either, as he failed to communicate his idiotic plan to me. So here you have a delivery service who only delivers to "certain" homes, dumps off the load where it can easily be stolen and does not even inform the consumer because "no signature is required". AVOID THIS TERRIBLE COMPANY.

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    Verified Reviewer
    Original review: March 28, 2023

    I am extremely disappointed and frustrated with my experience with R&L Carriers. As a small business owner who has invested my savings into my company, I was excited to ship my first out-of-state product to a customer. I chose R&L Carriers, believing them to be a reputable and well-known freight company. The pickup process went smoothly, and I even tipped the driver $20 for their service. My product was carefully packed and palletized, featuring neon stickers that indicated it was a high claim item and should not be punctured.

    Unfortunately, my excitement quickly turned to despair when I received a call from my client, who informed me that the package and product had arrived severely damaged. To make matters worse, the driver suggested that my client accept the delivery and request a discount from me due to the damage. I was appalled by this unprofessional approach to handling such a situation. Upon seeing photos of the damaged product, I was devastated. The package had been strapped to the back wall of the truck, and the driver refused to unstrap it so my client could see the other side, which was likely even more damaged. I have filed a claim, but the process may take up to 120 days.

    As a small business owner with limited inventory and resources, this experience has been a major setback. Not only do I now have less inventory, but I also have to ship a new product to my client and cover the additional shipping costs. To add insult to injury, R&L Carriers added a $339.87 "limited access charge" to my final bill, despite having already paid for liftgate and residential pickup fees.

    This careless shipping experience with R&L Carriers has significantly impacted my business and my finances. It is disheartening that a company that claims to specialize in shipping could be so negligent with their customers' valuable products. I sincerely hope that my claim will be resolved and that R&L Carriers is held accountable for their actions. If I could give them a zero-star rating, I would. Shame on you, R&L Carriers, for causing such distress and financial strain on a small business owner who trusted you with their livelihood.

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    Verified Reviewer Verified Buyer
    Original review: March 13, 2023

    I ordered a pool from Walmart. I have never used this carrier company before now. Walmart chose them I’m guessing because of the weight. The item arrived 5 days late and the delivery driver was so rude and mean. He called my phone and was so rude I had to get my husband involved who had to leave work because the driver said he was leaving the package by the side of the road because of where my house was located. This was a 350-pound package. I have never had someone in customer service so mean and unprofessional. I wish I knew his name but he never even gave us that. This man needs a lesson in customer service and just plain human kindness. I hope not all of their employees are like the one I got today!!!!

    2 people found this review helpful
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    R+L Carriers author review by ConsumerAffairs Research Team

    R+L Carriers is a global shipping company with a focus on customer service. Their shipping services include rail service, air transport, ocean transport and truckload service.

    • Weekend express service: R+L Carriers has an expedited service dedicated to shipping cargo between Friday and Sunday efficiently. Submit a form online to get a Weekend express quote.

    • Guaranteed AM freight delivery: Many businesses can’t waste a whole day waiting around for a shipment. If you manufacturing or supply chain needs a delivery in the morning, opt for R+L Carrier’s guaranteed AM freight delivery option on your pickup request and BOL. This guarantees you will receive your shipment before noon or you’ll get your money back.

    • My RLC: Sign up for an account with R+L Carriers to gain access to Document Retrieval. Here, you can access all available delivery receipts, bills of lading, weight certificates, invoices and NMFC classification. You will also receive access to helpful shipping tools, including transit time calculator, shipping maps and more.

    • Trade show logistics: Use R+L Carriers for your next trade show to streamline the shipping process so you can focus on your business. R+L Carriers trade show experts will make sure your materials make it to and from the trade show on time and in tact. They offer white glove service and debris removal and are always prepared for the unexpected.

    • Domestic and international shipping: R+L Carriers ships both domestically and internationally, making it a great option for businesses who frequently ship both abroad and within the United States.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    R L Carriers Company Information

    Company Name:
    R+L Carriers
    Company Type:
    Year Founded:
    600 Gillam Rd.
    Postal Code:
    United States