R L Carriers

Delivered 3 pallets on time, driver even texted quick and was very easy, quick and reliable. The driver delivered on the side of the road. Great guy, good company. There were some damages, but honestly it was the supplier's fault for stacking heavy on top of light weight.

I purchased a large heavy item to be shipped from Florida to Oregon. Before it even shipped, I received a text giving me a tracking number, a delivery date and a window for delivery time. The delivery was right on time. I was able to track the progress using the tracking number and easy to use website. The delivery driver, Joe **, was outstanding. This was a residential delivery and Joe placed the package exactly where I needed it. Joe was great to talk to and an outstanding representative for the company. In these days where customer service is the exception and not the rule, R+L and Joe rises above the rest. I have not had the opportunity to use R+L previously however, I will not hesitate to use them again and will surely recommend them to others. Thank you R+L and please thank Joe for me also.

I had placed an order for nearly 1000 lbs of gym equipment and was concerned with the shipping because other carriers have refused to drive down the paved road I live on because of tight turns. On the day of delivery I checked constantly to see if there would be an issue, and much to my surprise I was notified that the delivery had been completed successfully.

I Had a great experience with R L Carriers. The driver notified me when he was 30 minutes out and was very kind. And even though my delivery was a curbside delivery the driver was kind enough to bring it in to the garage for me before I even had a chance to ask him to. Which was extremely helpful as the package I had delivered weighed over 800lbs and was unable to move it myself.

I placed an order that showed UPS as the freight carrier. When the item shipped, I was notified it would be handled by RL Carriers. Not having dealt much with freight shipments, I'd never heard of them. When I found this site and started reading reviews, I was terrified as to whether my package would arrive and if it would be in decent shape if/when it did.

Very dishonest company, if you order a large item, please inspect every inch of it and don't let their driver pressure you. I order a large item and could not inspect all of it, driver pressured me to leave so I signed, after 10 minutes of opening the box and inspection thoroughly my item, I noticed the damages, called the driver and he gave me a number to call, very deceitful and dishonest.

First day: No show during 11-4 window. Called and they tracked them as being a couple hours late, with just one last stop before me, and to hold on until 5:30. Called again at 6 to be told that they “did” try to come at 4:00 but “the palette was too heavy for their lift”. Of course, this was a LIE. No one came because I was working at the front window the whole time, and dispatch knew earlier they were still trying to deliver to me after 5. Promised by management this would be a priority the next day and I’d even get a personal phone call that morning to keep me informed. Second day: No call. I called at 9:00 to find out they have no plans to even ship it today. Customer service is now supposedly trying to figure out why they’re so bad. Unfortunately not only are they incompetent, but they then lie to cover it up.

The idiot driver left a $2K generator at the end of my driveway in the pouring rain because "he doesn't drive on gravel driveways". The generator box clearly revealed what was inside. Apparently, the driver is so posh he doesn't walk on gravel drives either, as he failed to communicate his idiotic plan to me. So here you have a delivery service who only delivers to "certain" homes, dumps off the load where it can easily be stolen and does not even inform the consumer because "no signature is required". AVOID THIS TERRIBLE COMPANY.

I am extremely disappointed and frustrated with my experience with R&L Carriers. As a small business owner who has invested my savings into my company, I was excited to ship my first out-of-state product to a customer. I chose R&L Carriers, believing them to be a reputable and well-known freight company. The pickup process went smoothly, and I even tipped the driver $20 for their service. My product was carefully packed and palletized, featuring neon stickers that indicated it was a high claim item and should not be punctured.

I ordered a pool from Walmart. I have never used this carrier company before now. Walmart chose them I’m guessing because of the weight. The item arrived 5 days late and the delivery driver was so rude and mean. He called my phone and was so rude I had to get my husband involved who had to leave work because the driver said he was leaving the package by the side of the road because of where my house was located. This was a 350-pound package. I have never had someone in customer service so mean and unprofessional. I wish I knew his name but he never even gave us that. This man needs a lesson in customer service and just plain human kindness. I hope not all of their employees are like the one I got today!!!!