R L CarriersConsumerAffairs Unaccredited Brand
Never showed and cost me time and money. I was called to schedule and to receive a shipment between 11am-3pm on a Saturday. I called to confirm at 9am and was told, "You are the first delivery, they should be there before noon." Multiple phone calls later after 3pm and different answers each time. Can't contact the driver, it is still in the warehouse, delivery was refused, (not by me). The last suggestion was to call back on Monday. Now 7pm and nothing. For some strange reason they have 2 tracking numbers and could not tell me why, as they were supposed to arrive on the same date. I am contacting the company I made the purchase from to let them know how horrible this shipper is.
We were quoted an amount to ship items from Canada to Hawaii. All of the information we supplied was accurate and I have extensive documentation proving so including weight and inspection tickets. After delivery, they billed us for an additional $9k+. When I questioned this, they had no real answer. They first said that the freight wasn't palletized and that was the reason for the increase. When I pointed out that I told them before it wasn't palletized they then said that I didn't give them the correct information. I sent them extensive documentation proving that I did give the correct information. They then said that they would reduce it to where I only had to pay an additional $4k+ because they quoted it wrong and I should have known from the beginning that they had quoted it wrong. None of what I just said is hearsay and I have extensive documentation to prove everything above.
The dispatcher called me on Monday to schedule delivery for a shelving kit for my new van, I called back 2 minutes later and was on hold for 10 minutes so I hung up and called back, she answered the phone this time and said hello, I said, "Is this R&L trucking?" She said, "Yeah what do you want?" I knew right from that moment that I am going to have problems with this place, so we scheduled delivery for Wednesday between 11:00 and 4:00, So I take the day off work and I spend 2 hours in the morning to empty all tools from the van and get ready for the new shelving, I decided to call them around 2:00pm to check on delivery and the idiot on the phone tells me that it doesn't look like it has shipped out and we don't know where it is.
I said, "Why has no one called me to tell me this?" He said, "I don't know," he then tries to blame it on the shipper and says they didn't ship all the boxes which was total BS because the Bill Of Lading states that they picked up 9 boxes from the shipper, I told him this and he said well maybe the driver forgot to pick up all the boxes, he called me back ten minutes later and informed me that they have no idea where my stuff is, they are liars and the most incompetent shipping company I have ever had the bad luck to deal with. I contacted the retailer where I purchased the kit and they told me I had to file a lost claim and request a replacement order, which will take 48 hours to complete and it will take another week after that until it is shipped out again.
I told them that if they use R&L trucking again as the delivery company I will refuse any and all deliveries from this place, I will make sure in the future that I never order anything that will be delivered by this incompetent shipper, the sad thing is that his attitude on the phone was as if he is used to this and they don't care at all, I lost a full day wages and now I am heading back out to spend another 2 hours putting all my tools back in the van and will have to do it all over again, you have been warned, stay away for this place!
Probably the most incompetent and ignorant people I have ever dealt with. The management have no clue what is going on and told me they were unaware of where my package was located. My delivery date got changed six separate times and I was told the reasoning behind it was that the computer generates the date. After locating my package finally, I was told they don’t know why the package ended up at that facility and they will let me know when it will ship out. Finally after getting nowhere with speaking to management, I drove two hours to go pick the package up myself. Avoid using this company or any vendor that uses this company for shipping! They do not care or understand that people count on and change their plans based on shipping and tracking information for important items that they need either personally or for a job.
I ordered a steel security safe weighing 700 lbs from a 3rd party. R&L Carriers was the shipper. They gave us a time window for delivery of 8:00 a.m. - 5:00 p.m. and they won't deliver to your door - only to curbside. Our curbside is 50 yards from the front door. So they would be leaving it in the middle of the street for us? We have had items delivered by them before and they are usually late if they even show up at all on the scheduled day. We decided to pick the item up 2 days after our expected delivery date at the Houston terminal. We arrived on the day we were scheduled to pick up the item and it wasn't even unloaded out of their truck yet. How could they deliver it 2 days prior I wonder if it wasn't even out of their truck? and I don't mean just sitting inside the truck-it was buried. Took the operator 20 minutes to unload other items to get ours out.
When he brought it down to us you could tell it had damage even before we took off the wrapping and packing. The pallet it was attached to was all smashed up and splintered, the box over it had big gashes in it, the plastic under the box was torn to shreds on the bottom. So we took pictures of the scratches and dents all over the FRONT of the safe - of course none of the damage could be to the back of the safe where no-one would see it. So we took pictures and the forklift operator took pictures and said he would report the damages to their front office. To back up a little - R&L makes you sign a release form before you enter their loading dock area. It states the items are received in good condition. This in itself is a scam but they won't let you into their loading dock area until you sign it. They don't tell you if there are damages to come back after you pick up your item or I suppose you are not supposed to take delivery? This was never mentioned.
Since their employee said he would report the damages and give the front office the pictures he took, we took his word for it. BIG MISTAKE! I filed a claim just a few days after getting the safe home. Now they are denying it saying I signed the paper saying it was received in good order. DO NOT USE R&L CARRIERS would be my advice to you. This is not the first time they have done this to us. 2 times we have received goods shipped to us using their services - both times the times were significantly damaged. I absolutely DO NOT recommend them and would not use them if I had a choice.
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So I recently ordered a pellet grill from an online retailer, and looked up the carrier once I was notified that it had shipped. After reading numerous reviews, I started to get really nervous about whether my new grill would arrive intact, or in pieces. I ended up getting a phone call that it was going to be delivered days sooner than expected, and just happened to be coming on the day that I would be at my wife's grandmothers funeral. My aunt was going to be watching our twins, and could not lug a grill from the curb to the garage by herself.
The window we got was from 9 AM to 1 PM that day, we waited until 1030 before we had to leave. On our way down there, I got a text from my aunt stating that the delivery guy was very nice, put the pellet in my garage, and that it was in pristine condition. So, my guess on why there are so many bad reviews, and not very many good ones, is that the happy people just move on with life without saying something nice about their experience. In my case, they far surpassed my expectations, and I would use them again.
We ordered two 2 thousand pound pallets of salt. R & L's driver didn't feel confident enough to back into the parking lot by our door so dropped it a half a block away. Didn't have an electric pallet jack with him so me and my employee and the driver had to push/pull each pallet uphill to get it delivered. The second pallet broke while the drive was having an asthma attack so my employee and I had to unpack the pallet, load it into our delivery van to drive it the rest of the way and then unload it again. When we complained, they said too bad for us and still charged us the $235 for the delivery. Don't EVER use this company. They are awful!
December 21 I spend $7000 USD on a new Sled Deck built in Edmonton Alberta. They ship it and the item leaves packaged and ready for cross border delivery in Dallas, Texas. I receive a call January 2 to confirm delivery to my home as I paid for drop service which is basically truck lift gate and deliver to my driveway flat concrete. January 5th is agreed upon 10am-2pm window and I take the day off and wait patiently ready for my weekend assembly project. January 5 at 4:00 pm I start calling and unable to contact anyone from R&L Carrier that could tell me where the delivery was without a delivery number (which I don't have it has not been delivered) but one lady felt sorry for me finally and looked me up in their computer system using my address and name, wow that was not an option on the first 4 people. She tracks down the driver and tells me he will not be delivering as there is an issue with the pallet (Flag #1).
We reschedule for the next Friday and once again I take the day off. Delivery for 8-12 time frame. Well 12:30 comes along another day off work and patiently waiting, I call and after several people Jesse at extension 1101 informs me the driver did not take the shipment that morning as the item is too large and heavy plus it is just pipes and stuff. (Flag #2) I ask them what they are going to do as I paid for delivery?? She informs me that it is my problem and fault they are unable to handle this item (inside voice wtf) so I ask why would they accept the item (from Canada) and haul it to Dallas if they are unable to actually deliver it as agreed upon? Dumb question. She reinforced that I failed to let them know (inside voice ** you say what).
She lets me know that I need to handle the offload, well I am less than impressed but the fact is we were never going to agree on this and I still wanted my $7000 shipment, so I tell them no problem the pallet is actually a stack of individual boxed aluminum items so the driver and I can unload by hand. Bring it on. She sets me up for Monday MLK day delivery, again a day off work but first thing delivery so I am golden, nope wrong. Inside voice is talking to the wall now!
I waited until 10 am and called extension 1101 and once again Jesse lets me know that she called me last Friday and told me that they are not delivering Monday unless I have help to unload (I already confirmed that when we scheduled the 3rd time wtf??) But it gets even worse. She thought she called me and after 15 minutes of heck, "No you did not." She said "ohhh I forgot we are busy." Therefore the driver was not bringing the shipment and they are not sure when they have time as they are hurt handed. I am lost can't even be mad I am working with a person that is struggling just to inhale oxygen and maintain life. So I call the original shipper and they start their work and within 2 hours are also at the point of this $7000 package is at R&L's warehouse and the $300 door delivery service already paid for is 50 miles down the road from me LOL, (Can't be mad any longer remember).
So let's face it. The I Can't Club has won and I get in my truck and drive 50 miles to their warehouse in South West Dallas, it is huge 100's of truck bays. I pull up to the security gate. Nice young lady (must be contract no way is she an R&L employee) directs me to the check in point and I meet Steve in the office, I sign in. They take copy of my driver's license, make me sign a release of liability being I am on the property. (Inside voice thinks this is so I don't hunt Jesse down and well you know oxygen is seriously being abused here).
They tell me to go to door #97 and wait they will bring out my shipment of pipes (flag, flag, flag) and I do. I wait, and wait and wait then suddenly here comes a forklift dragging a pile of lumber, boxes, shrink wrap and aluminum. The pallet is now 4 pallets as the original is broke in half and 2 more were added, the top aluminum ramp is now buried in the pile with actual material peeled off all down the side. Heck there is even paper tag on the shipment that says "refused shipment." I do agree but I wonder who and when was it received as I am in week 3+ now and first time get to see it. I refuse to load and go back to the office as I am concerned that R&L must have missing truck and driver as this had to have been in a major accident or maybe they lost the trailer at 90 mph somewhere!
I leave the warehouse, call the original shipper and ask for next steps as I don't even know where to begin to ask for parts missing, damaged etc. They are now trying to reship but I had to call R&L and let them know it is refused, yup extension 1101 again and now she gives me hell as she did not know I came there and I apparently failed to let her know, OMG! I now am waiting on the shipper as they have 2 options give me my money back or replace but if you replace you cannot resend it to R&L, they do not deliver to your driveway!!!
Call came in very early in the morning... Waking others in the house. Unnecessary. I called back, information wasn't known. I awaited a call, never came. I had to call to trace my item. EXTREME limitations on pick up times with no accommodations at all. "Customer service" claimed that I was being difficult. The "c.s." worker told me that their 1.3/5 star rating didn't matter, that I should have looked into their rating before using them. Swear words at me... Claimed she wasn't talking to me anymore and ended the conversation.
I was told that I was making things difficult, when the entire time, the worker was talking over me and didn't want to listen to any concerns. I was told that I wasn't who paid for the shipping ($200). I was most certainly billed for it... Continued to brag about how much business the company does... Reasons were claimed as safety for customers... Banking hours for what was bragged to be a 24 hour service. I would recommend any other company over them.
After reading all the negative reviews here, I was terribly apprehensive about receiving delivery of my furniture panels through R&L. However, my delivery went without a hitch. The driver was friendly and courteous. The boxes were upright on the truck as specified on their labels. He was careful in handling them with the hand truck and delivered them into the garage despite having to go up a sloped driveway in the snow. The only slight damage was to one corner of one of the three boxes where there was a tear in the cardboard that didn’t penetrate to the panels. Perhaps I was lucky, but it’s also possible the people who had bad experiences were unlucky. I didn’t have any choice of delivery carrier as a customer which is typical on the customer side so I’m glad and grateful to the driver that all went well for me. I didn’t give 5 stars due to the small tear.
This R L is the worse shipping company I know. The day I was suppose to have the delivery I call them to know the time of the day I was going to have my item (it was a crate with some additional pieces, all wrapped making a single part). (Portable Sawmill). They told me that the truck was half way. I waited hours for the truck. Finally I called again and was told that my delivery had to be done using a straight truck and they didn't have one available. They also proposed to meet me at a public parking lot to transfer the 1,000+ lbs crate to my vehicle.
After many differences I decided to make the two hours round trip a pick up the article myself. When I saw what they had for me I was shocked: original wooden pallet was gone, ripped corrugated, bent steel frame, etc. Instead of having one single item, I had five dispersed items. Nothing was missing but some damaged components, which were replaced by seller.
This place is horrible. They lie to their customers. They called me to confirm a delivery, then called me when they were on their way, then called me to tell me that they forgot my item and it wasn't on the truck. They told me that they would go back, get it, then deliver by 8 pm. It's 8:35 now and they have no record of drivers being out. Unreal.
Delay after delay after delay. Who has 5 extra days to take off of work to wait between 10-2 for a couch. They shipped the sectional couch on two separate trucks. So frustrating. It's suppose to show up today. *Eye roll.*
Very confusing and strange company, have my items in their position for few days and no one know what is going on. They give you 30 minutes notice that they making residential delivery. I can't make it because was at work and I had to reschedule delivery. I did reschedule and after I spend whole day waiting, no one call me to say that I have to call shipper to get authorization for pickup or redelivery. I can't recommend no one to deal with company like this.
Below is a picture of the shredded bookcase that R L Carriers delivered along with many other damaged items that were covered by Ship Smart (the company I hired). The R L driver took complete responsibility for the bookcase. He also took it away which didn't help me as I have to have it in my possession to file a claim. R L Policy is 10 cents for each pound. Therefore they would pay me $3.00 for shredding my bookcase. Unbelievable. Do NOT hire them!
I have worked a delivery truck and know how difficult some of us consumers can be. It is a very long story I won't go through again, Once was more than enough! I have read some other reviews of the driver refusing to take of the product without a lift charge because I did not have a ramp to deliver to. Then he said besides that it would be another $100 to deliver it to my front door which I did not ask or wanted him do. I bought from musician’s friend which is Guitar Center under a different name. I called M.F. and they were indifferent.
Bottom line the driver left as I would not pay. His story changed on who was charging the extra fees. He told me it was Guitar Center. All I wanted was to have my keyboard dropped off the truck but all he wanted to do was scam me. He came back after I called the company who was smart enough to know I was in the business and could not be given the business. They sent the driver back. In my opinion no company who cares about their customers should deal with them. Be careful if they call.
I had a 300lb freight item shipped to me from a manufacturer. R L called to set up delivery and asked if they could use a 48ft tractor trailer. I told them I'm located in a rural area and my access would only accommodate a "Straight truck (aka: bobtail truck). The delivery was then set up. The day of the delivery those ** at R L sent a 48ft tractor trailer. To make matters worse the driver wanted to drop the delivery at the street!!! Who are these idiots employed with... 3-stooges rip off and deliver service?? R L are a bunch of incompetent, lazy, rip off artists. A complaint to the AZ DOT and USS will be forthcoming for misrepresentation of delivery and fraud.
On 8/9/17 R&L Carriers was delivering a shower door and while positioning the truck to unload backed into a tree in front of our neighbor's house, then proceeded to say it was the neighbor's fault because the limbs were too low. The tree has been there for more than 10 years without an incident until now. The driver never apologized and then was going to leave the limbs blocking the neighbor's driveway and in the street even when informed they were at the hospital and were disabled.
Next he informed us that if he used the lift gate on the truck it would be an additional $75 for the delivery. When I called and complained I was transferred multiple times and then sent a claims form to complete which includes me getting two estimates to remove the tree limbs and repair the tree before they would consider doing anything about it. Even though the driver had an empty truck he refused to dispose of the limbs. Worst customer service experience I have ever had.
We have had a delivery of a compressor for our busy shop canceled two days in a row and customer service in Reno/Sparks is the worst I have ever seen. The first lady said "Oh well you are ** out of luck, maybe next week sometime." I asked for a manager and got the same treatment. We planned a special installer to come in 3 days after the first scheduled delivery date and customer service at the Reno/Sparks hub said they could care less. Disappointed that poor customer service is the way things are done these days.
I paid 350.00 on a order from Floor & Decor for some tile. Big big mistake. I have got better things to do than sit around waiting for trucking companies that don't show up. They called on Friday and said they would be here Monday. No show. I called and complained and they said they would be here Tues between 1-3. Again no show. Will see when and if they show up. I wouldn't buy anything from anyone who uses this company.
Failed delivery, scrambled responses, confused managers, lost shipment. Obfuscation everywhere. Dispute with VISA for $4200 generator necessary. R & L may find this shipment and it may be delivered but it might take days or months. It's 10 days late now. Generator is desperately needed on off-grid homestead. Funds tied up for the duration. With multiple entities we're being "baffled-with-bull", scammers are at work, or they are just incompetent. Filed complaint case with Honda International.
Sitting here sweating my ass off waiting for my air conditioning unit to show up for the 3rd day of 100+ degree heat. I highly recommend not using this service - they've made numerous excuses and promises to deliver my air conditioning unit but have failed to do so. They should not be in business delivering critical items. I'm starting to think I'd have had faster service from China, and now they're telling me they can't even find the item that's showing "Out for delivery" on their website (again - 3rd straight day it's marked as "Out for delivery - on time") - dishonest crooks.
I've had 20000 in freight damages with this Company over the last year. About to put me out of business. Won't take no responsibility for Crushing dropping stabbing with forks. Drivers tell all different policies to favor The company. Be aware. Don't ship anything Of value. Not worth the chance and stress.
For the last 3 years I've regularly purchased a large item from Office Depot, delivered via freight. Evidently Office Depot recently switched their freight carrier to R&L... a very bad business decision that Office Depot will probably lose my business over. They may be saving a few bucks using R&L, who are far inferior to the 2 prior freight companies who were professional & had competent employees!
My delivery was scheduled to arrive between 10:00-2:00 on a day I was going out of town on vacation. When 2:00 rolled around and it still hadn't been delivered, I called and spoke to the person I already had 2 conversations with. I was advised it had been delivered at 11:00. Long story short, my street has a north & south... they delivered to the wrong address. If they had followed my instructions to deliver off the pallet (2 prior freight companies did without issue) I could have loaded it in my vehicle.
When I called and talked with the same person for the 4th time, (who I instructed to deliver off pallet) she copped an attitude with me because it was only 60+ lbs and a certain distance to retrieve! I told her because my CLEAR instructions were not followed, they would have to send the driver back out to pick it up from the wrong address and deliver to the correct address, and again take off the pallet. I had to leave a note on the delivery at the wrong address because the people weren't home, and luckily I left my phone number. I received a call from them around 8:00 PM that it was still sitting in their driveway at the wrong address... they opened the BOL and called R&L, who told them that they "forgot". I'm furious with this company! They only care about dropping freight, have zero customer service and incompetent employees.
After reading many of these reviews, I was very nervous about my shipment arriving in one piece or even at all. However I am very glad to report that I had zero issues with R&L. They delivered my package when they said they would. I received a call from the driver about 45 minutes before he arrived. He even unloaded my packages right into my truck, 4 separate parts weighing 115 lbs a piece. I was very satisfied and have absolutely nothing to complain about from this company. I should mention that I live in South Georgia. I guess the individual truck drivers make all the difference. If you are like me and worried about your packages, based on my experience I would say you have nothing to worry about.
Our Company will never use R L Carriers again. The service and the drivers are subpar and I am tired of bad service. This has occurred several times. The last call was ** where we called in the morning of the 27th of June and specifically requested delivery after 4PM and was told the driver would receive that message because this company will not go down our commercial driveway and we need to pull a technician off a job to assist their driver. The driver called at 245 and said he was on the way. I told Frank that we don't have anyone there until 4PM and he said he had to be somewhere else at 4 and said he would call the office and call back. He never did and at 4PM I called the 800 number and after looking it up they told me he was now going to come between 5 and 6. After I took one of my techs off a job to come and sit in the driveway for nothing. We will never use this company again.
Got my shipment for a pool heater today (roughly 200LB item) and the driver refused to bring it closer to my garage because it was against company policy so he dropped it off at curbside (sidewalk). He got very defensive and rude when I asked him if he can bring it closer, from there, everything went downhill. I had to find ways to push this heater into my garage from the sidewalk. This was my first time using RL Carriers and so I tried asking him questions about what I can/can't do. He tried to answer but was very rude and short temper; in a very condescending way, which was not helpful at all.
I asked him if I can examine the item for damages. He said I can't open the box unless I signed for it, I said that's not what the company I bought from told me but fine, I'll examine the exterior. Even that, I was rushed. I called his manager (Tony **) and file a formal complaint against him. Tony didn't mentioned about the examination problem but Tony advised me that Steve should have been able to get the item closer to my garage because from what he can see (Google map) there's a lot of room for him to push the dolly up. At the end, I was able to borrow equipment from my neighbor and was able to get his help, without him, the heater would still be sitting on the sidewalk. This is the worst delivery experience ever; mostly thank you Steven **.
The delivery driver was rude, refused to deliver items inside because he said it wasn't possible. Had pallets like that delivered before and they got them inside no problem. Clearly just didn't feel like putting in any physical effort. Worst experience ever. He left the items outside in the rain with nothing to cover them in a downtown highly populated area.
Most of you who know me know that I complain little on Facebook, but today, I'm compelled to let everyone know of the way I've been treated by a company and to warn others to beware. I've been a happy customer for many years, nearly 20 in fact. R+L Carriers is a great company to do business with UNTIL there's a problem. We received a damaged item from them weeks ago, and the response to my issue has been nothing short of abysmal. I've called numerous times to the local hub, as well corporate and have to date, I've simply left unreturned messages. This image is costing me and my family more than $2,000 out of pocket and I want the world to know the story.
My company is now a part of a chain of more than 68 locations nationwide, and just as I promised, we are now changing ALL R+L carrier suppliers to other carriers. It's not about the money, it's about the character of a company that matters and the saddest part of this whole fiasco is that our business was theirs to lose... and they couldn't have cared less.
I too ordered a massage chair and once unboxed, found it to have damage. Tried to resolve with EBAY and they credited my account but I had small window to return. They sent me a USPS label to return a 187 pound chair! Contacted R L. They sent a driver out next day, no quote up front or anything. I noticed I put the wrong return address on the waybill, contacted them and sent updated address. They didn't do anything and it got shipped to CA instead of GA from TX. Bill was more than cost of chair. No response on requested difference of bill for GA and CA. I really think they are in business with Factory direct because they mentioned they do lot of business with them. That same massage chair has probably more miles cross country and they collect the shipping fees over and over. I will never use them again and suggest no one else does.
R+L Carriers expert review by ConsumerAffairs
R+L Carriers is a global shipping company with a focus on customer service. Their shipping services include rail service, air transport, ocean transport and truckload service.
Weekend express service: R+L Carriers has an expedited service dedicated to shipping cargo between Friday and Sunday efficiently. Submit a form online to get a Weekend express quote.
Guaranteed AM freight delivery: Many businesses can’t waste a whole day waiting around for a shipment. If you manufacturing or supply chain needs a delivery in the morning, opt for R+L Carrier’s guaranteed AM freight delivery option on your pickup request and BOL. This guarantees you will receive your shipment before noon or you’ll get your money back.
My RLC: Sign up for an account with R+L Carriers to gain access to Document Retrieval. Here, you can access all available delivery receipts, bills of lading, weight certificates, invoices and NMFC classification. You will also receive access to helpful shipping tools, including transit time calculator, shipping maps and more.
Trade show logistics: Use R+L Carriers for your next trade show to streamline the shipping process so you can focus on your business. R+L Carriers trade show experts will make sure your materials make it to and from the trade show on time and in tact. They offer white glove service and debris removal and are always prepared for the unexpected.
Domestic and international shipping: R+L Carriers ships both domestically and internationally, making it a great option for businesses who frequently ship both abroad and within the United States.
Best for: R+L Carriers is best for businesses.
R L Carriers Company Information
- Company Name:
- R+L Carriers
- Company Type:
- Year Founded:
- 600 Gillam Rd.
- Postal Code:
- United States