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R L Carriers
R L Carriers
Overall Satisfaction Rating
1.65/5
  • 5 stars
    6
  • 4 stars
    3
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    38
Based on 48 ratings submitted in the last year
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R L Carriers

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151 R L Carriers Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

I know one star is low but this company R L Carriers don't deserve one star. The worse customers service. They lie on the price to have a delivery. I cannot explain how awful this place is. I have never had to deal with such liars as these people are. I was told to have a delivery done for $248.98 and this was the quote after talking to three different customers service representative and when the item arrived the driver said on the invoice for the delivery $374.98. Lesson learn in any purchase you do online check the reviews before dealing with any company. But please make sure it's not R L Carriers don't be one you use. Horrible business!

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Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

They quoted 250 to deliver a sink for me and after picking it up charged $800 for it. They knew the exact specifications for weight and miles to travel before picking it up, and basically stole it from me. I was selling it online for the same amount they wanted to charge me to ship! Horrible horrible company.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2018

I ordered a large item online and really didn't have a choice of carriers as the merchant handled the shipping. R&L contacts me to set up the delivery. They give me a 4 hour delivery window which is ridiculous in itself but 90 minutes after the supposed delivery time I called to see the status. I encountered probably the rudest most arrogant bunch of customer service representatives I have probably ever encountered. I wouldn't waste time as a merchant or an individual shipping your items with this horrible carrier. The shipping industry in general is pathetic but this group of morons takes the cake. Don't say I didn't warn you!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 19, 2018

This is the worst company I have ever encountered. The driver couldn’t find my house and drove around my neighborhood continuously. He wouldn’t let me give him directions and then refused to deliver my furniture. When I called the company to speak with a supervisor he was no help and had a terrible attitude. I do not recommend this company to anyone. Scary experience.

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 18, 2018

I was concerned due to the reviews that I saw online that my large Skutt Ceramic Kiln would arrive damaged, that turned out to not be the case. Package arrived on time, undamaged, and with a helpful driver. Upon arrival to my downtown home, with the special R+L lift gate truck, the driver unloaded my kiln pallet, a load of over 500lb. This was the end of what a normal driver under these circumstances is required to do. Unfortunately this would have left a $5,000.00+ kiln sitting in my gravel parking area, with rain on the way. He volunteered to help me get it into a safer location, so, between the two of us, we succeeded in getting the shipping pallet up onto my porch and out of the potential rain. So, I decided to up R+L's average rating with this 5 star review, I hope the rest of you have as good an experience as I did.

R L Carriers response
James,

We appreciate your review and are always happy to hear when a customer is satisfied with their shipment. Thank you for using R+L Carriers!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2018

I do not know why my company uses this company- they have to be the worst ever! Takes them two days from LA to San Diego, we put on the BOL early delivery, when I call the terminal they tell me they do not read the BOL's-What the heck? If I were running this place I would be embarrassed with their service and not caring attitude! Stay away from these people. Use FedEx, maybe more money but well worth it and you aren't risking a your relationship with your customer. If I were able to give them a zero I would- there are many more reliable companies.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 4, 2018

I shipped a large crate with this company to Utah from Atlanta. I dropped the crate off myself and the guys in Atlanta unloaded it like pros. I felt pretty good about its odds. Upon arriving in Utah, one side of the crate was missing and of all things, the well packed computer with extremely expensive software is missing. The driver tells my customer to write "subject to inspection" on the delivery papers since he did not know if anything was missing. He took pictures of the damage and called me right away. As it turns out, by signing for it even with the driver's instructions on how to handle it, he basically negated any claim I have for the damage according to their insurance people.

Of course I protested with the pics and evidence and they agreed to revisit the case. If this weren't going to cost me $8000 to replace I would not be so irate, but that's a lot of money to me. Today I received a formal offer to settle for $43. That's barely enough to cover the sheet of plywood that was ripped off the crate. I would be very careful sending something of value with this company. It cost me over $1000 for this disaster and they offered me $43. Needless to say I will be contacting an attorney. Not sure there is much I can do, but I am damn sure going to find out. The damage to the crate was enough to snap a 2x4 support so to say it was mishandled is an understatement. Take my advice, go elsewhere.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 1, 2018

Every purchase order I write explicitly says "not to ship R&L". I am currently waiting on a piece of equipment which was supposed to arrive 5 days ago. The tracking website showed that it arrived two days ago, and is now showing that it is still two states away. When I called to figure out where my equipment is, they told me that they had lost it and just found it sitting in a warehouse somewhere. This has happened countless times over the last couple years. I called customer service to explain that this is holding up the construction of an entire building, and per their usual, their rude customer service rep told me that there was nothing they could do and I would get my delivery when I get it.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 28, 2018

So it only takes 29 hours to get from Chicago to Oregon and my current order left on Sept 26th, 2018 and it won't be here till Oct 3rd, 2018. Good Lord I could have drove there and back in that time and had a days to spare, and that's only driving 8 hours a day. On top of that my first order was two pallets. They brought me the small pallet with 2 items and lost the huge pallet. I could see missing something small maybe but the majority of my order. Not to mention, they obviously do not look at their paperwork. Then they got snotty with me when I got upset because they couldn't find it. After all it only took them two weeks to get here with the first pallet. Maybe if they took the direct route and didn't dilly dally they would make it in a reasonable amount of time.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

On September 26, 2018 at 3:34 pm on 71 South Plate #** ran my family’s vehicle off the road. I was bringing my children home from school when this driver in his semi quickly began to merge in my lane. He wasn’t looking and didn’t stop. I had to grab my wheel and yank my car off the road on the highway traveling 65 Miles an hour! Being in a semi he was also clearly speeding and switched lanes multiple times quickly after the incident. I’m not exaggerating when I say it was terrifying. I would not suggest important items be sent via this company for it will delay delivery. Also what company hires these types of drivers. I hope this reaches someone that can let this driver's superiors know so he can be let go. Please get him off the road before he kills someone.

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Rated with 4 stars
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Verified Reviewer
Original review: Sept. 11, 2018

I ordered some chairs & they were delivered in perfect condition by a friendly driver. I was concerned after reading some reviews but I know most people only leave negative reviews. The only reason I removed 1 star was because 1 of the boxes was torn but it did not affect the product. The delivery was also made 3 days earlier than expected. Great job!

R L Carriers response
Eric,

Thank you for your comments and for using R+L Carriers!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

Promised delivery between 10-2 on 2 separate days for same delivery and got partial order at 7pm, keep on trucking R+L, they also sent the rest of my order to Phoenix, AZ and I live in Roanoke, VA area 24064, and they can't tell me when I can expect the rest of my order and at least another day out of work. As far as I can tell many more...they called me a couple days before to schedule delivery. Gave me a time window between 10-2 and called me around 1:30 to reschedule for Monday. I said, "Ok things happen" so again I was told 10 -2 and receive a partial order at 7pm. What more can I say.

R L Carriers response
Michael,

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and invite you to provide more detail on our RL Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://www2.rlcarriers.com/contact/rl-cares to leave your comments there.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 29, 2018

Driver upset that he had to actually take item off truck, curbside delivery was specified. To him that meant my wife had to unload a 300lb pallet by herself. When we refused, driver dumped item in the street and left - did not ring doorbell, did not even verify if he was at the correct address. Absolutely ridiculous - will never allow them to deliver to me again.

R L Carriers response

R+L Carriers prides itself in delivering the best Transportation Services and Customer Support in the industry. So that we can get more detail and provide a personalized response, we ask that you communicate with us through our “We Care” forum at https://www2.rlcarriers.com/contact/rl-cares. “We Care” enables our customers to reflect on an experience they had with our company. This communication is visible to the highest levels of management and demands response within 24hrs with resolution.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 21, 2018

I just received shipment of a cast iron wood cookstove, weighing 650 pounds, delivered by this company. Reading some of the other reviews, I now understand why the stove company advised me in BOLD TYPE to inspect the stove prior to accepting delivery, and if the driver didn't allow it to note that on the form before signing. The driver was anxious, saying he was only allowed 10 minutes per delivery, so I see this as a company problem. But he allowed me to open the cardboard box for the part that was packaged that way, and to look carefully at the stove through the plastic it was wrapped in.

I didn't want to remove the wooden crate because I'll be storing it for some time, so hopefully won't discover any problems when I finally do install it -- but the crate was in excellent shape, so I don't see how the stove could have been damaged. The driver went above & beyond, backing through a narrow gate (with mere inches on each side!) into my backyard and rolling the stove into a shed, even knowing that he might be reprimanded for going the extra mile for us.

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R L Carriers response

Thank you for your comments and thank you for using R+L Carriers! Should you have additional thoughts feel free to visit us at our RL Cares forum, specifically designed to bring comments to our leadership teams. Visit us at https://www2.rlcarriers.com/contact/rl-cares to leave a comment there!

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 18, 2018

Driver just left over $1000 worth of merchandise on my driveway, knocked on door then just drove off without getting required signature for delivery. Delivered outside of specified time frame. Driver did not care that he didn't signature. Luckily merchandise was not stolen from my driveway. Do not use carrier.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 5, 2018

I received a shipment of light fixtures that were badly damaged. They were clearly repackaged with cardboard wrapped around them and taped up. Boxes were torn opened and fixtures badly damaged. The truck driver and an electrician inspected the shipment and the driver wrote down the phone number to call for damage claims. A claim report was filled out, sent in and denied. A phone call was made, was told to send in picture of damage which I did. Despite all this I received a letter denying my claim but offering in goodwill $35.00 for restitution for damage exceeding $400.00. It seems there is nothing a person can do. I wonder how often they do this?

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2018

An order was placed for rolls of paper to be delivered to our offices for our business plotter. We have placed orders before and they have always been brought inside and dropped off in our copy room. This is the first time we have issues with our paper delivery and it was because Canon Solutions used R L Carriers for our shipment. R L Carriers had our rolls of paper just sitting around in their storage for days and when they were finally delivered, their delivery man was angry and rude, he had a terrible attitude as if he hated the job (was probably having a bad day but that was not our fault), he came in complaining that an indoor delivery had not been requested, that we had not paid for it so he was just going to leave our stuff out in the hallway.

And so he did, he just left our rolls of paper sitting on a palate out in the hallway outside of our office. We did not try to contradict him at any point in time, maybe he was right and we were at fault for not requesting an in-door delivery or whatnot, but there is no excuse for his bad attitude and behavior. We were not trying to force him to do anything or impose anything at all. He was just plain rude.

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R L Carriers response

Iris, we’d like to know more in order to investigate. Please visit our R+L Cares forum at https://www2.rlcarriers.com/contact/rl-cares where comments there are reviewed by leadership.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 21, 2018

This company was contracted to deliver a very large grill from Dallas, TX to Los Angeles. I paid $540 for the shipping. The grill was misrouted to Atlanta, GA. It was then re-routed to Los Angeles, where it was routed back to Atlanta! They called me twice to schedule delivery and then had to call back and cancel because the grill wasn't anywhere near Los Angeles. I want at least a partial refund of my $540 but I bet I won't get it.

R L Carriers response

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and invite you to provide more detail on our RL Cares forum, specifically designed to bring issues to our leadership teams for immediate review. You can expect to receive a response from leadership there. Visit us at https://www2.rlcarriers.com/contact/rl-cares

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 21, 2018

A company I work with used R+L to ship 3 boxes and a 300 lb crate from Indiana to Arizona (ASU campus). Nothing too unmanageable, or at least I thought. Big mistake. It took 3 weeks for the shipment to arrive, and when it gets here, the crate is busted up, and the 3 boxes are missing! I call R+L, hoping to sort things out, but that doesn't seem like it's going to pan out well: as soon as I mention the missing boxes, the customer service representative tried to convince me that all of the boxes somehow got put into the crate, despite the Bill of Lading saying otherwise.

When I ask her why they would be in the crate and listed separately on the Bill of Lading, she shifts stories, saying "well... those boxes are small" (as if they're easily lost -- red flag). She insists that I'm wrong in an awful tone, and laughs at me for expecting all of my shipment to come -- she explicitly told me "that's not our responsibility." Never once was there an apology or any attempt at sympathy. The customer service I received felt hostile and truly shocked me. If you plan to use R+L, I think you can expect the same.

Next thing I do is contact the company and confirm with them that ALL of the packages were loaded on the truck (big surprise, because that's what the Bill of Lading shows). With this info, I then get the ASU Shipping Manager to call R+L, and he gets told a different story! As if it weren't known before, the service rep now informs us that the notes attached to the shipment show that the packages got split up. Apparently, they don't know where the split-up occurred (though they're looking into it). I was never informed of any split-up, and when I called to inquire about the missing packages, I was lied to. If you plan to use R+L, I think you can expect the same.

They don't seem to keen on helping me locate the missing boxes. My guess is that they were destroyed in whatever accident busted up my crate, and that when they say they're looking for them now, they are lying to me again. I sincerely hope this isn't taken in bad faith, but it's simply based on the fact that I was already lied to about the packages being lost.

If my packages are found, then I'll amend my review. In defense of R+L I have heard good things about the PHX branch and I know ASU uses them often, so this could be the fault of a negligence on the part of a different branch or specific driver/warehouse employee. However, look up the Consumer Affairs reviews on the company, and you'll see that the level of service matches what I received -- or is much worse!! I'm sorry to leave this review, but my experience is that I paid over $1,500 to have my merchandise damaged and lost, and be lied to about it. If you plan to use R+L, I think you can expect the same. I strongly suggest you use any other company for your freighting needs.

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R L Carriers response

We sincerely apologize for your recent experience and invite you to provide more detail on our RL Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://www2.rlcarriers.com/contact/rl-cares. If you have a concern about a claim, status is easily obtained by contacting us at 800-543-5589 x2006. Reference the claim number and they’ll be glad to assist.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 18, 2018

Shooters Sports Bar & Grill place an order for two fryers to be delivered on Friday, June 15, 2018. Much time and effort was spent planning for the seamless arrival of the new fryers and removal of the old fryers so that the impact to operations would be minimized. At least half of profits come from food – almost every plate served has something on it that was made in a fryer. It was planned that when the fryers arrived, they could be cleaned, connected and in use within a 2 hour window.

Friday comes and goes. No delivery. We called the Baltimore office of R & L shipping, and we are told that we will be the first delivery on Saturday, no one can tell us what happened to our scheduled Friday delivery. First delivery on Saturday is at 730 a.m. We are told that we would receive a phone call 30 minutes prior to delivery. Saturday - An employee arrives at 7:30 a.m. to wait on delivery. No phone call from delivery driver. 8:56 a.m. call was placed to R & L at 410-609-2370 – no answer. 8:57 a.m. – 9:02 a.m. Internet search for additional contact information for R & L. 9:03 a.m. call was placed to 1-800-543-5589. Customer service informed us that our delivery window was 10:00 a.m. – 12:00 p.m. 12:00 p.m. – No call. No delivery. Business open for the day. Our weekend hours are 12:00 p.m.-2:00 a.m.

12:05 p.m. Call was placed to 1-800-543-5589. Customer service reached out to delivery driver who said that he was at Shooters Sports Bar & Grill between 7:30-7:45 a.m. and no one was there. After reviewing video – employee was there at exactly 7:30 a.m. Left the hatch back of her car open so that it would be obvious that someone was there. Driver is in Virginia. Can’t possibly deliver before 3:00 p.m. 3:24 p.m. No call. No delivery. (All the while refusing business because we don’t have fryers.) 3:24 p.m. call was placed to 1-800-543-5589. Customer service reached out to driver once again. He is about 30 minutes away, stuck in traffic.

4:23 p.m. FINALLY! DELIVERY of FRYERS! Driver questioned about his whereabouts between 7:30 and 7:45 a.m. since we had an employee on site – he claims he was there. Driver speaking with another Shooters employee said that maybe he was earlier than 7:30 a.m. What happened to our Friday delivery? What happened to the phone call we were promised? Why should we incur additional costs of having an employee arrive 4 hours earlier than normal to wait on delivery and the cost of lost business?

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R L Carriers response

R+L Carriers takes great pride in the fact we listen to our customers to ensure quality initiatives are met. We sincerely apologize for your recent experience and invite you to provide more detail on our RL Cares forum, designed to bring issues to our leadership teams for immediate review. So we can investigate we’ll need a little more information about your shipment, such as your pro number. Please visit us at https://www2.rlcarriers.com/contact/rl-cares to continue the conversation. Thank you!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 13, 2018

I had the worse experience ever from this company. I ordered stuff from Costco and when the item arrived I told the delivery man if I can refuse the item because it is not what I expected and the dispatcher said I can’t refused the item and I had to sign to accept it and when I called Costco they said it is not true I can always refuse the delivery. So I request the return and R L suppose to come to pick up the item and they never show up on the schedule date. I called them again and they told me they will come on Tuesday and they never show up again. I wasted two days waiting for them.

I spoke with dispatcher and her name is Teresa and she was so so rude. She told me she can’t give me the timeframe for pick up and just leave the item outside my house. I was instruct to have R L to sign the paperwork before they pick up the items. She said, "Just change the company if you are not happy with it." The lady name’s Teresa in Manchester, NH kept saying that they are behind schedule for four days and I said I don’t mind waiting but I need to know when they are going to pick up and I don’t want them to not show up to their appointment. I hope I can change the carrier. I already contacted Costco if they can change pick up service from R L. Very very rude and poor customer service. They lied to me about not able to refuse the order and they lied about the pickup date. Very dishonest people. Stay away from this carrier!!!

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R L Carriers response

R+L Carriers prides itself in delivering the best freight transportation service and customer support in the industry. This is reflected in our “We Care” forum located at https://www2.rlcarriers.com/contact/rl-cares that enables open communication for our customers on an experience they had with our company. This communication device is visible to the highest levels of management and demands response within 24hrs with resolution. We look forward to your comments there.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 12, 2018

R L were to deliver an AC condenser and air handler on Monday. Monday morning they said they would deliver the pallet between 10-2. At 2 I called ( on hold for 15 min) they said delivery would be made by 4:15. Got a call at 3:30 saying the driver would not be able to drive down my street because his truck was too big, but call and we could meet somewhere to close to transfer (I have receive many deliveries off of tractor trailers in the past). Called his number to arrange delivery but no answer. Called R L and they said they would reschedule for following day on a smaller truck. One completely wasted day! Tuesday, call in the morning to confirm delivery. No exact time could given but assured it would be delivered in the morning.

At noon called (20 minutes on hold) and was told delivery would be between 1-2:30. At 2:30 a dispatcher calls and says "on his way". Truck shows up at 3:15. Upon inspection the pallet had been smashed into by forklift and unacceptable due to damage done in shipping. BTW, the driver was asking I sign for the delivery before I had a chance to inspect it. 2nd wasted days due to their incompetence AND no delivery of products ordered. Called the vendor and am trying to get a new shipment. R L are a major waste of time. Given any choice in the future I will refuse to use their service. Worst experience ever!

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R L Carriers response

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and invite you to provide more detail on our R+L Cares forum, specifically designed to bring issues to our leadership teams for immediate review. Visit us at https://www2.rlcarriers.com/contact/rl-cares to submit your comments.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 8, 2018

I'm surprised there have been so many negative reviews on this site. My company does about 350 LTL shipments with R&L each month and have over 99% on time deliveries & less than 1% claims. Customer service is excellent and usually does what they can to help. The industry as a whole is having issues and will continue to have more issues over the next year. Maybe it is different for us as we are a big customer, but I've found with working with 15 different carriers over 10 years that your rep. makes all the difference. R&L goes above and beyond constantly. Most of the issues I've seen on previous reviews are issues that every carrier has and will continue to have. People need to understand that they aren't the only person shipping or receiving products. Thanks R&L and especially the Romulus terminal.

R L Carriers response

Thank you for your continued business and for this positive review. We appreciate it!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 7, 2018

I was waiting for a delivery. It was to be delivered on the 4th of June. Did not arrive. Then I called R L. They told me it would be delivered by 5 P.M. On the 5th, Did not show. I called on the 6th and they said it was a estimated time. Then they said it would be there by early afternoon. It did not show up till 3 pm on the 6th. There is no customer service as far as I see it. I will never use or recommend them to anyone.

R L Carriers response

R+L Carriers prides itself in delivering the best Transportation Services and Customer Support in the industry. This is reflected in our “We Care” forum located on our website https://www2.rlcarriers.com/contact/rl-cares that enables open communication on concerns or to reflect on an experience with our company. This communication device is visible to the highest levels of management and demands response within 24hrs with resolution. We look forward to your comments there to provide assistance.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 31, 2018

My experience with R L Carriers: Let just start off by saying it was not a pleasant shipping experience. To getting lied to every day for an entire week about when my stove would be arriving. To paying way too much money to ensuring my order would be here no later than 4 days after I ordered it, ordered it on 5/16. Got a call from the place I ordered it, that it was on the truck and has left their building on the 16th. I was supposed to get my order by 5/22 and it arrived 5/30! They failed in every aspected, then they used another trucking company Magnum trucking and my order sat there for a couple days because they didn't have any way to load it. I will never use this company again. If you do use this company you no longer do business with me. Oh yeah, thanks for the $40 credit, that makes up the $2500 we lost.

R L Carriers response

R+L Carriers prides itself in delivering the best Transportation Services and Customer Support in the industry. This is reflected in our “We Care” forum located on our website https://www2.rlcarriers.com/contact/rl-cares that enables open communication on concerns or to reflect on an experience with our company. This communication device is visible to the highest levels of management and demands response within 24hrs with resolution. We look forward to your comments there.

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 31, 2018

I ordered a pool, they lost my freight (a 300 lbs pallet!!!), Serena (customer service) whom I was on the phone with for probably three days. Said that the truck got to their depot without my package on it (maybe it was another girl-don't remember). Serena was super nice with me and straightforward. But that doesn't change the fact that the R&L driver should join the unemployment line since he does not deserve to be a truck driver.

My husband is a truck driver (local), so I know EXACTLY how it SUPPOSE to work. If he had to take the pallet out to rearrange the load to fit other merchandise on the hub, or shift certain skids to the nose to be able to save time when unloading priority items, then he should have double checked his load to make sure he had everything he needed.

Why didn't he double check everything? Maybe... On the phone texting when nobody is looking (that is what my husband says they do at his work -on the dock- that's why they don't get much done. But supervisors don't have the ** to tell them Guys that. And the union protects these losers (how ironic)). Thinking of what he wanted to do on his long weekend. Don't give a crap. Too lazy (it's so hot I don't want to do anything today).

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R L Carriers response

We have a delivery performance with a claims ratio that remains well under 1% which continues to be second to none in the industry. These are major factors in a successful transportation provider, but more importantly peace of mind for our customers. If you have a concern about a claim, status is easily obtained by contacting us at 800-543-5589 x2006. Reference the claim number and they’ll be glad to assist.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 23, 2018

A third party hired R+L to pick an item up from our facility and ship it. R+L is now saying that because we allowed them to pick the shipment up, that we are somehow responsible from the shipping bill and are threatening to turn us over to collections. This is akin to me buying something from Walmart and then demanding that they pay my bus fare home. These guys are frauds. They prey on small businesses. Avoid them at all costs. Do not ship through them or let them pick up shipments from you.

R L Carriers response

Mike, in order to provide assistance please contact our corporate customer service office directly at 800-535-1984.

6 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 23, 2018

My company disagreed an additional charge of $25 for no justified reason. $25 is very small amount, should be easily taken care but it's not. Report to account manager Zane **, asked to file an overcharge claim. File an overcharge claim and receive a decline two months later. Call the overcharge claim department for a justified reason, no justified reason given me and send me back to account manager Zane ** telling me only the account manager has the authority to waive it.

Call Zane ** for right treatment more for $25 at the time I have wasted is worth more than $25. Guess what he didn't even apologize for me being kicked around. And I asked anything he would like to say, the answer was no. And guess what, a couple of days later I found my business account was closed down, means you can't ship anymore with R&L. Soooo shocked!!! Never ran into a sales or business like it. It's so disappointing and stupid for such a big company simply close down all the future profit possibilities for a small amount $25 with a company who has shipped with R&L over a year.

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R L Carriers response

R+L Carriers is always interested in continuous improvement opportunities and would like to provide assistance in this matter. Please contact our corporate customer service line directly at 800-535-1984 and we’ll do our best to help. Thank you.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 11, 2018

I received quote ** to move 558lb from zip code 11793 to 17356. Commercial service on both ends with no accessorial charges. I was invoiced 3.5X times what I was quoted because R L Carriers said they must have had an error in the quoting system. I politely requested that they change the bill to match the quote. After a few weeks of not hearing anything, I contacted R L to see what was going on. I received a threatening email from Jessica ** who is "Team Lead Credit & Collections Dept" advising me if I do not pay immediately they will submit to outside collections and contact my customer from the BOL to collect against them.

I tried to call to further discuss but they were incapable of entertaining this and reiterated that they will not honor their quotation. I requested that my accounts be closed and I highly suggest others consider using a carrier that stands behind their quotations. R L Carriers did not show an ounce of integrity with this transaction and my company will no longer do business with them for that reason alone. The family that owns this company should be very disappointed... Maybe R L management can look further into this one. I have provided adequate information to identify the shipment and have uploaded the freight bill to Consumer Affairs.

Updated on 05/25/2018: While publicly it may appear that R L has attempted to resolve this issue it should be known that I have complied with their public request for me to complete their online complaint form. R L Carriers has not made any attempt to email, call, nor even reply to private messages through Consumer Affairs. They also have made no attempt to reply to me through the Consumer Reviews messaging system. This company simply does not care enough about their customers. Please consider using a different shipping carrier.

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R L Carriers response
Jason,

R+L Carriers prides itself in delivering the best Transportation Services and Customer Support in the industry. This is reflected in our “We Care” forum located on our website https://www2.rlcarriers.com/contact/rl-cares that enables open communication on concerns or to reflect on an experience with our company. This communication device is visible to the highest levels of management and demands response back within 24hrs with resolution. We look forward to hearing your comments there.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 7, 2018

I purchased an engine and transmission from eBay and the seller sent it via R+L. I did some research on the carrier and found several negative reviews and began to grow worried. However, my fears were unfounded. The shipment made it from NJ to a terminal in MI in two days. I was notified of its arrival via text message and instructed to call to arrange delivery. I called and made an appointment for residential delivery, which was quick and painless. On the day of delivery, I received a text message from the driver prior to arrival, notifying me he'd be there in 20-30 minutes (it ended up being just under 30 minutes). When he arrived, he was very courteous and moved my shipment to the top of my driveway with a pallet jack (he would have put it in the garage, but I didn't have enough room to maneuver the pallet it was on). I'd highly recommend R L Carriers and will be looking for them as an option next time I need something big and heavy delivered.

R L Carriers response
Ted,

Thank you for your post and for using R+L Carriers for your freight shipping needs. We look forward to serving you in the future!

4 people found this review helpful
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R+L Carriers expert review by ConsumerAffairs

R+L Carriers is a global shipping company with a focus on customer service. Their shipping services include rail service, air transport, ocean transport and truckload service.

  • Weekend express service: R+L Carriers has an expedited service dedicated to shipping cargo between Friday and Sunday efficiently. Submit a form online to get a Weekend express quote.

  • Guaranteed AM freight delivery: Many businesses can’t waste a whole day waiting around for a shipment. If you manufacturing or supply chain needs a delivery in the morning, opt for R+L Carrier’s guaranteed AM freight delivery option on your pickup request and BOL. This guarantees you will receive your shipment before noon or you’ll get your money back.

  • My RLC: Sign up for an account with R+L Carriers to gain access to Document Retrieval. Here, you can access all available delivery receipts, bills of lading, weight certificates, invoices and NMFC classification. You will also receive access to helpful shipping tools, including transit time calculator, shipping maps and more.

  • Trade show logistics: Use R+L Carriers for your next trade show to streamline the shipping process so you can focus on your business. R+L Carriers trade show experts will make sure your materials make it to and from the trade show on time and in tact. They offer white glove service and debris removal and are always prepared for the unexpected.

  • Domestic and international shipping: R+L Carriers ships both domestically and internationally, making it a great option for businesses who frequently ship both abroad and within the United States.

  • Best for: R+L Carriers is best for businesses.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

R L Carriers Company Information

Company Name:
R+L Carriers
Company Type:
Private
Year Founded:
1965
Address:
600 Gillam Rd.
City:
Wilmington
State/Province:
OH
Postal Code:
45177
Country:
United States
Phone:
9373821494
Website:
rlc.com
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