R+L Carriers Reviews

I ordered flooring through R+L Carriers (Norristown), and the entire experience was a shambling disaster from the first text to the moment they hung up on me. Monday I got a text confirming delivery for 7/29 between 10am–2pm. The morning of, the website still showed "order placed" — no update at all — so I called at 8:12am, only to be told the shipment hadn't even arrived yet and delivery would actually be the next day. Great start.

If I could leave less than 1 star, I would. Made a purchase for a company named Eztreme Flight, they use R+L to ship the large scale rc planes to customers. Almost $400 in shipping, it was supposed to be delivered Monday, still hadn't showed up mid day Tuesday so I called customer service. Transferred to 4 different people wo all claimed to not be who I needed to talk to. Till it was done, my shipments been sitting on a trailer in Richmond Virginia for 4 days and no one can tell me when it'll get to the terminal that'll deliver it to me. If you're buying from a company that uses R+L, chop elsewhere.

R+L IS A HORRIBLE COMPANY!!! Starting customer service, supervision all give you wrong information. Will never use again.

Third delivery of really poor notifications. Each worse than the first. We tried rescheduling first and then they’d have no record. Each time with little notification or notified for the wrong day. Poorest coordination I have experienced. I wish I could give a zero star. This last delivery they gave me no notice that they’d be delivering a heavy order. Called when I’m in another city to give me 30min to show up but told me I needed someone there to help unload. I said I had no notice and can’t help unload. But if they could deliver an hour later, I could have my husband there. They said they couldn’t change the time and wanted me to sign a release. I refused to sign a release and met them there to sign but not to help unload heavy items and they refused to deliver.

Terrible communication. Service agents who sounds friendly but have no training or apt to troubleshoot. Delayed deliveries. Did not meet delivery window. Delivered 1 out of the 4 items. Rescheduled only to delivery 1 out of the remaining 3. Both times drivers acted surprised even tho their packing slip showed the other items on it. Overall incompetent.

I absolutely wouldn’t ever use them again to ship anything important! They make you pay in advance for shipping and give you a date and it doesn’t show up as anticipated. Today my shipment is already two days delayed and now they’re saying another 3 days estimated until it arrives. I work for a Chevrolet dealership and customer service is everything. I wouldn’t want anyone to deal with what I’ve dealt with so steer clear from them if you need anything transported in a timely manner.

We place merchandise orders for our company, and R&L is the carrier that delivers those orders. In my experience at other facilities, delivery drivers have routinely taken their pallets back after making a delivery. On 6/3/2026, I asked the R&L driver who delivered our merchandise if he could take the wooden pallet back with him. He informed me that they do not take pallets back. This is the first time I have encountered this issue. Since we have no use for the pallet and must now dispose of it ourselves, I believe our company should start considering either using a different delivery carrier or requesting that future orders not be shipped on pallets.

Package is just driving around the country and nothing can be done about it. CS has no problem casually saying that it's delayed and then setting a new date that they will then delay again. Nothing is real here. Use a real shipping company.

Used this company for over 12 years, that ends today. They have AWFUL customer service. They will break or lose shipments and will not reimburse a penny. They find ways to get out of paying you for broken or lost items, and will say "the shipment was packaged properly"???? If something is lost or damaged at your terminal, how is that a valid excuse? They give zero care about small businesses, and our agent was awful as well and never checked in with us. Do not use these guys unless you want to gamble with your valued shipment. I would recommend Old Dominion over them. You will pay more, but you will get 10 times the customer service and quality.

Horrible customer service and dispatchers who retaliate by further delaying shipments. Arrogant condescending staff. Expect to wait for no one to show up.

Did not listen to instructions. Allowed semi to pull onto my lot and turn sharply and damage my asphalt. Acted like it was no big deal.

R+L Carriers have had our Easter present out for delivery to this day. It was to be delivered on April 6 and then seventh and then a week later and then a week later however, the delivery drivers were stating that we were refusing delivery. We never did receive our package. It is still out for delivery so unfortunately, we had to cancel Our order. Please please do your research about this carrier as they are not reliable enough to use. It was a very disappointing holiday for my children. I would not recommend to anyone to use this service.

Nasty people in the office, nasty people on the trucks. This space is ripe for a competitor since reputable companies seem to use them over and over. I dread learning that something I purchased has been given to them for delivery.

Awful customer service. Lies to the clients and suppliers to get them to dropped off the packages without signature.

Absolutely TERRIBLE is not even the words I'm wanting to use here!!!! I had a 3 day shipment because of the contents of product!!! It has now became 2 weeks!!!! When I'm suppose to get my delivery it says out for delivery 11th stop!! 7 pm at night I called wondering where my driver is. All I get told he should be almost there!! Hr half later 830 pm I'm calling again for the office to be CLOSED and no phone call from my "driver" and no explanations!!! No update on their site and EVERYONE I have spoke to can not help!!!! FURIOUS IS NOT EVEN THE WORD!!!

I requested a small pool heater to be shipped back to the original sender since it was too small for my pool. It made sense to use the same shipping company to send it back since I didn't have experience shipping pallet from home. I was quoted $562 for shipment over the phone but didn't get written quote. I was then directed to submit a bill of lading. I did so and requested pickup.

Do not use RnL, told my shipment was to be delivered on a Wednesday so changed to a Friday. Took time off, and they changed it to Tuesday for a week delay, Tried to do a dock pick up, they said no, Do not know what the issue is, they are not accommodating the customer per their motto “on customer time”. Pick another carrier who don’t tell you lies or blow air up your ****. They say one thing and do completely the opposite.

Absolutely horrible customer service. Diana is terrible and Maria is passive aggressive terrible. Ordered product on 7 February. They received it a few days later and contacted me for delivery. I took off work waiting for driver (signature req.) who was a no call no show. Called Diana and was told it wasn't on the truck??? This happened 3 more times identically. Lost time and money. Never received freight. Called vendor and asked for a refund. Stay away from R & L Carriers.

Terrible customer service, and incredibly inefficient. Have a large shipment that I have been waiting on for 3 weeks past arrival date (which for the 3 weeks would not be their fault). But, got a confirmation this past Monday that they will be arriving with the shipment to my facility between 11am-5pm. I did not get a call from them until 12pm on Tuesday (yesterday) telling me that they will not be bringing my shipment today and it will be coming between 9am-3pm tomorrow (Wednesday - which is the day I am writing this). I had to call them at 9:30AM to get an ETA on arrival for today, because I had an idea they were going to use another excuse.

Crate was shipped and received in decent condition and on time. The problem was the the $1900 overcharge about as a result of mismeasuring the package by the loader. The loader noted the error in the comments section but the biller did not adjust it so the package class changed which increased the price. I get it, however, if there was an error and it was documented was the the class not readjusted to what it should have been instead of charging me an additional $1900!!! After 5 months, yes 5 months of reviewing the claim and resending the paperwork the company already had, they fully denied the claim as invalid. Wow!!! DO NOT EVER USE THIS COMPANY FOR SHIPPING!!!!

Horrible customer service and they scheduled my delivery before they even had possession of my package so I took a day off to receive my package and it couldn’t even be delivered. The whole time I was on the phone with someone they gave me attitude and just hung up on me. It was completely unprofessional.

I spent over 40 years in Operations and Logistics and have fired R+L Carriers from 4 contracts at different companies. Even after retiring, they haunt me in my personal life. First they tell me they need to charge me more becasue I live in a rural area. And when you quoted that, it was not obvious? Nope, honor your commitment. Then they give it to a different carrier and list it as "delivered". It was obviously not. At this point, it is a week overdue and I am now being told it will be 3 more business days before it can be delivered. I am not optimistic.

Ordered a weight machine from Titan Fitness, awesome machine, no complaints. However, it was shipped through R+L Carriers. And it was the worst experience I have ever had with any shipped large item. The delivery date changed 5 days in a row, with no explanation or reason. Then when it did get delivered the tracking system said it was out for delivery around 9 A.M and had 4 stops in a town of 400 people, and wasn't delivered until after 6 P.M. We had left the driveway clear for an easy drop near the door/garage knowing it was heavy and would be a bit of a pain. They dropped the pallet in the middle of the driveway 5 ft from the road blocking the use of our driveway. Unacceptable delivery and will cancel shipments in the future that use this service.

We are women ran business of women that are 50 plus. Here's all we were not advised we would have to unload the truck ourselves. The driver came 5 hours after we closed. Was going to leave all of the equipment we ordered outside in negative zero weather. Said it wasn't his job to take it off the pallet or the truck. We had to negotiate so that he would come back the next day, where we could hire people to unload his truck for him. Fingers are crossed, he actually gets there today.

They are the most unprofessional, rude and horrible customer service type individuals I have had to deal with. We ship out large items monthly, but I'm done dealing with their crappy service, lack of communication and just rude workers. They cancel on their customers without notification. I'm done.

Lack of information on delivery. What should have been a 1 week delivery at best is now a 2 week if it shows up. 130.00 $ for absolutely nothing. Total waste of time. Do not order something that will be shipped with these incompetent people.

I used R & L in the past for instrument delivery. Recently (a month ago), I dropped off equipment at a dock to be weighed. Began creating a Bill of Lading, and between a local rep and someone in the national office, I have been volleyed back and forth with no phone calls or emails returned for weeks. Totally ghosted me while I have a buyer on the other side of the country willing to purchase my products. Incredible waste of my time and unprofessionalism displayed by this company.

Absolutely the worst shipping company, the appointment set up a month ago for 11am to 3pm, was told at 11 am that they would be there in 45mins, 4 hours later called and was told it was a late add on and was not loaded on truck.

They're junk. Their helping scammers scam hard working Americans out of money. Specifically eBay. They will call random relatives numbers that were never provided and then ship items back to the sellers.

If you like your packages left 4 feet from your garage and left in the pouring rain then hire these idiots. They are the best at the worst customer service. My wife asked them several times to bring it another 4 feet with their equipment and the driver refused. I'm still in shock.

Ordered replacement interior windows from a company that uses these guys for shipping. Items were laying on the floor of the truck, not secured to the wall like they were supposed to be. Packages had multiple FRAGILE stickers all over them. Driver told me he knew one box was already completely smashed and we opened the next box and 3 out of 4 windows were broken. Refused delivery and had to wait another couple weeks to get replacements...and they are STILL using this company. Let's hope they come in fine this time as I don't have any other options at this point.

This awful company delivered my engine with damage to the top of the motor, costing me hundreds in extra labor, dropped it off and left before it could be inspected and then accepted zero responsibility for the loss. If I could give them zero stars, I would. Horrible company. I do not recommend.

DO NOT EVER USE THIS COMPANY. I have never left a negative review. However, my experience with RL Carriers has been the worst. They were not delivering to me but the driver was attempting to turn around. He trespassed onto our private, very narrow driveway with no way to turn around. In the process of attempting to back up, he not only damaged a tree but drove off the edge of our newly placed asphalt. He damaged the asphalt (to fix will be over $3000) and displaced the gravel. I called and was directed to fill out a claim form. I had pictures, email statements from neighbors who heard and saw the damage. I was told by the person in charge of claims that the damages were “alleged” and they denied the claim. Never use them if possible and I hope they never trespass on your property.

They left my item in the driveway that weighed 150 lbs. I was told I'd be getting a call and that it would be needing a signature. We got dropped off the truck at 5:08 in my driveway but I couldn't move it. I didn't have to worry about it because the next day it was stolen. When I called the trucking company to complain they said I'm lucky they didn't drop it off in the road. Worst company ever!!!! I'm still waiting from last week for that call back you piece of shit company.

R&L Carriers LLC. Received a call after I purchased my adjustable bed and mattress set to give me the delivery date and time. When it comes to communication they are great. The driver was amazing. She called 30 minutes before arrival. SABRINA arrived on time and was very pleasant. She put all 3 heavy boxes inside my garage which is what I wanted. Very positive experience and I definitely use them in the future. Thank you Sabrina. A++.

The worst. I ordered a 1000.00 dollar fireplace insert. The tracking showed them not coming for 3 more days. The driver dropped the package on a skid weighing about 100 pounds on shoulder of the road. I have a 300 foot driveway with a Dropbox at the end. All the driver had to do was slide the package 15 feet down hill next to the drop box but they opted to leave it right next to the road. I live on a secondary road with a wide shoulder but the skid was actually touching the asphalt. No phone call and couldn't even blow the horn.

Worst ever!!! Do NOT USE... they delivered my expensive door damaged and don't care. Tried to hide the fact that they damaged it. No wonder it took them forever to deliver this!!! Will never ship with them again.

The worst carrier I have ever used!!!! They damaged our door and don't care that it cost a lot of money. Obviously, it was from a forklift. And don't even get me going about customer service at this PLACE!!!! Thought the drivers didn't care but no customer service was the worst!!!! How can you live with yourself?? Seriously.... Do the right thing!!!

Avoid this place!!.. Had a freight 175lb box arrive 7 hours away & yet box was damaged by their forklift, very obvious as shown. Filed claim with freight analyst from R&L (Wes **). He deneided my claim & offered scrap price. This company has reputation for damaged items & customers are last. They offer scrap value of item per .10 per lb..lol

Hope I never have to use again. I'm a AC Company. Had job scheduled, equipment rented, help ready to go. Package got pushed back another day. Losing all kind of money. I hate R L Carriers. I hope I never ever have to do business with them ever.