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I ordered a package coming from the UK which was sent via DHL. Today DHL sent me a text saying my package was delivered. I looked at their proof of delivery and there was another name and address listed there. I went through their web of avoidance and found a way to email them about it and they said it was 'delivered correctly.' IT WAS NOT. They have very poor customer service. I would never deal with them again and will not purchase from any business that will send things to me via DHL.
Updated on 05/14/2023: Changed my delivery date then delivered a day early to the wrong city!!!!! I just wrote a review about this horrible company and here they go again. Delivered a day earlier then told yesterday and now it to the wrong city!!!! You guys are a joke!!!
Original Review: I had a package originally scheduled for today May 12, 2023 which I have been waiting on but the package stated it was on hold about a hour ago. I chatted with customer service only to find out it arrived late so it would be delivered Monday May 15, 2023 instead. Directly after I chatted with the rep, I received an email stated as requested your delivery date has been changed. Definitely not true, I’ve been waiting on my package all day. So instead emailing saying it was delayed it was put as if I requested the change. I called customer service only for them to not understand and they kept telling me no worries it hasn’t been changed it’ll arrive Monday as planned. This company is worse than Ups and I’ll never buy from the shipper again if it means my package will be delivered by DHL. Customer clearly rushed me off the phone and of course I couldn’t speak with a manager. They suck.
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Like others said, same experience with me... I received a notification of attempt of delivery and I was home all day waiting for that package. I went through our camera and no DHL courier ever came by. Paid 45$ for an express delivery that is taking longer than anything I have ever seen. I tried contacting support services 5 times and none of them was helpful, They just repeat the same sentence over and over again.
Held my Packages for Almost 4 weeks, Ask for additional information and money, which I eventually paid this freaking Agency, Still didn't release my package, call Everyday. "It's on Clearance." That is what I heard every time's, call again this morning. Another person gave me numbers to call. 877 2976031 EXT **. This Stupid and nuisance customer services, Started Screaming at me, am so upset.
I have ordered all kind of things online and paid for 2 to 5 day delivery and DHL had always screwed up my shipping. Had stuff 4 hours away and shipped to a different state and had to order replacement.
I ordered a music CD from CD Japan. The product was shipped on a 2 day service using DHL. I went online to DHL's website indicating it was a business delivery and the business closed at 4:30 pm. DHL attempted delivery at 8:24 pm but could not leave it as the place was closed. I did another delivery request, once more telling them it's a business and restated the business hours. It is now 4:15 pm and no sign of the courier. They say they may deliver at 5pm, but I can't trust that. I did get an email from them yesterday saying they were a few stops away, but they had come and gone before I got the email. I even requested text notifications, but that has proven useless. If I order from CD Japan again, I will pay more for FedEx as FedEx is far more reliable and pays attention to customer requests in my opinion.
I had to pay customs duties that were not owed due to an incorrect shipping configuration. Communication was very difficult. I waited on the phone for 1 hour minutes without being able to speak to anyone. They ask me to email and then no timely responses through email. They demand to obey and go with their explanation but never hear my side. Worst customer service ever. Janet from CS team is rude, demanding and speaks inhumanely.
A shipper sent me a package from France, and DHL lost it after telling me to wait for 90 days for custom clearance. Now DHL is refusing to refund, as my shipper kindly filed the claim and declined by DHL France due to 30 days past the shipping. DHL in US says not able to help me. I would avoid DHL as much as possible, since it is more like a lottery to receive your package with them.
Good morning, your driver with license number ** almost run over me at 7:38 on Stefan Cel Mare Street Bacau, Romania. He overpassed our line and cominig from over the double line he pressed in front of me that I need it to go to first lane not to get hit by him. I don't know if you care for such a thing but I will make sure to make every complaint and advertise this thing for everyone to know that for speedy delivery your drivers break every law and don't care if they hit someone with a child.
The charge they told me when I used on line system went up by over 30% in the final receipt. I used their standard pouch. They added something called 'dimensional weight' of 1.2 lbs to weight of 2 lbs that included the weight of the pouch! Made it over 3 lbs. What a ripoff!! I always thought dimensions were in inches or cm - never knew that they were in pounds!!!
DHL author review by ConsumerAffairs Research Team
DHL has a presence in 220 countries and territories around the world, making it an easily accessible shipping option no matter where you are or where you need to send something. They offer solutions for businesses of all sizes, from eCommerce to manufacturing.
DHL parcel and DHL eCommerce: DHL Parcel and DHL eCommerce provide standard parcel pick-up, delivery and return solutions internationally. These services are available for both businesses and consumers.
Customs service: DHL customs brokers are available to help your business ensure you are compliant with all the latest customs laws and regulations. Customs and trade consultants can review your supply chain to optimize duties and identify potential risk areas.
Cargo insurance: You want to make sure your cargo is insured for its full value in case it is damaged or destroyed in transit. DHL cargo insurance will protect your cargo from any damage or loss caused by an external cause. This can be purchased ad-hoc or as an annual plan, depending on the frequency of your shipping.
DHL Express: Perfect for when you need a parcel or package shipped fast, DHL Express can make sure it reaches its destination in the shortest amount of time possible. Get an accurate quote on how long it will take to reach its destination online.
Easy to use: DHL’s website makes it easy to track your orders. Sign up for an account to receive a discount on shipping and to place shipping orders. You can even order supplies online to use for shipping. To ship an item, simply fill out the online form, pay for shipping and drop the item off at one of DHL’s 4,500 service point locations worldwide.
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