DHL

DHL apparently doesn't believe in delivering their packages. My package was sent from England, I paid a lot for my stuff and shipping. It was sent on a Friday and they had it on a truck by Monday for delivery. A week later they still haven't delivered it. In fact I signed online so in the event I wasn't home it could be delivered and one day the driver said attempted delivery, no one present. That was a lie, there is someone here EVERYDAY. THEN, they claim their drivers deliver up to 2130 hours (9:30pm), how is that professional? In my opinion, the driver should be fired and one of the supervisors should deliver my package personally.

DHL Express Canada is one of the worst international couriers. The customer service department has employed a bunch of individuals who are rude, impatient and have no knowledge of the service they provide. Do not pay for express with any company who deals with DHL, you will be wasting your money paying for express. DHL is very slow when it comes on to delivery products that have been assigned for express delivery.

Like many other reviews I, too, will say that this company has to be the slowest and most unreliable shipper I've ever used (and will not use again). Packages sit with them for days before they are transferred to the USPS for delivery. Why even bother with DHL at all as a shipping partner - go straight to the USPS!

This is my 2nd bad delivery experience with DHL. This time it cost me over $800, they lost my order and their insurance didn't even cover the cost of the shipping of the part, I'll NEVER use them again, this was their 2nd chance, ship with them at your own risk.

I have been waiting for my order. Always received orders quickly until they used this company. Still waiting and it has been in the same place for 5 days according to the tracking!!!! Cannot believe it, just awful.

Unpaid since February. Kali ** assured me she had received the invoices and they were submitted. They were to be paid by ACH and I sent all the proper paper work, copy of voided check and W-9. Now you are telling me you haven't received the invoices or won't honor them because you received them through QB Intuit via email? I need a phone call from your AP department ASAP so this can be taken care of. Thank you.

DHL - Post codes confuse us. I’m only rating DHL one star because minus stars aren’t possible. I thought other couriers were bad, but DHL are without a doubt the worst courier I’ve ever had the misfortune of dealing with. I ordered a new phone through my business and the driver said my 75 year old house was “inaccessible” - at least that’s what the tracking info said. I rearranged delivery for today and the driver arrives over an hour earlier than DHL had texted, obviously at the only time I was out today. That’s when the fun and games started. The driver left the package on my neighbour's doorstep, then took it back, even though my neighbour asked him to leave it. He of course denied it, even though I have the footage in glorious 4K high definition.

First they didn't follow instructions nor call, did not buzz or come to my door, instead gave my package away to the first signature available. And now I have to wait 2 hours to have have someone call me back so I can put in a claim for my things. They messed up!!!! But now I have to wait another 3 weeks on top of the 3 weeks I was waiting for the package for this to be resolved and probably another week before I see any justification. I'm not impressed.... Especially since I was suppose to have received the package the day before....

Calling them was the worst experience with any shipping companies! I’ve got an insured express package supposedly arriving on a Thursday according the tracking!! But they said the address has no apartment #. So I updated online with the link they provided immediately shortly after I received the notification on the same day. And I called right after to confirm that they have the updated address. And I was told that they’d try to deliver on the same day if they have time if not it would be 8am-12pm on Friday. So then I asked what’s the end of day time they would deliver until? So just in case they had time to deliver on Thursday I will be there to sign it. They said 9pm. So I waited waited till 9pm hoping they’d make it. Well. It never came either on Thursday or Friday morning like they told me it for sure would!!!!

Stating that DHL is awful is a huge understatement. Tried following all online instructions to pay customs duties. Impossible because every way DHL states to pay duties does not work. Trying over the phone you only get a recording basically that they are understaffed and sorry. I will no longer order anything from overseas with a business that only ships DHL. The added stress dealing with DHL is just not worth it.