DHL

Received email my order was delivered and it wasn't. I called to find it, was told it was at the ecommerce division. Called there and she told me it was the previous division and then blamed the post office. She was RUDE and wouldn't bother to tell me where it was delivered. NEVER USE DHL. They don't know how to do their jobs.

I wasted my lunch break yesterday trying to drop off a package to this location, listed on DHL's own website as a DHL Service Point: PARTNER - QWIK PACK & SHIP 3350 Footbridge Lane Suite 124 28306 NC, FAYETTEVILLE. The man behind the counter there refused to ship my package, in spite of the fact there was even a DHL sign in his window. He insisted that I had to call DHL to schedule pickup.

This company has poor communication between actual reality and what it presents to its customers through their website tracking information. You as the customer may see what appears to be your package very close to its destination yet when you speak to the customer service rep you will find out the package actually has yet to even be picked up. Do not use this service if you are expecting a delivery in a timely fashion. I never would expect a company to lie to its customers that a package is further in the process than it really is.

Unprofessional, expensive, slow. They lost three of my packages last year and last one is stuck in Los Angeles for more than three weeks, probably lost too. I try to contact them via email, but they don't want to do anything. Just sending generic replies. AVOID.

Renewed my passport that required a signature. Driver just left it in my carport. I received a minimum of 10 (stopped counting) requests from DHL on the tracking app to change to “no signature required”. Since it was a passport coming from New Zealand, a signature verifying it was delivered to the correct person was pretty important. Pathetic.

Over the summer I was expecting a DHL package - I authorized delivery without signature. My package never arrived. I called DHL and they contacted the driver who said he left the package between my door and the storm door (I don't have storm doors). Since I authorized delivery without a signature they said there was nothing I could do.

Absolutely awful service from DHL and DHL Express - DHL Express have been meant to contact the recipient for over 2 weeks and still nothing, plus they are not responding to any of our emails. This is on a shipment that was meant to be delivered about a month ago...

You was expecting my packages on December 21st. It never came. Then they said December 22-23rd. Stay home all these days and nothing on the 23rd. It was supposed to get deliver early to end of day and nothing

DHL never sent notification my package was sitting a parcel facility. Facility was closed two days before Christmas. My grand kids will not get their gifts on Christmas. I’m so upset. Always a issue with DHL. I wish SHEIN stop using them.

DHL = Delivery Hopelessly Lost. This morning I stayed home waiting for an international package from DHL. I received a noticed that they attempted delivery at 10:39. I was home, and nobody delivered anything. I complained. They said they needed a code to get in the gate. Also untrue. Uph! I suggest using carrier pigeon or pony express before using DHL.