DHL Reviews

If you are reading this before using their services reconsider and use someone more reliable! DHL is a scam! The USPS is way better! I paid mad money for expedited international shipping (over $400 vs $130 USPS), dropped off on May 22nd and delivery was supposed to be completed by Tuesday May 26th. Today is Friday May 29th and my package just moved from LA to Cincinnati. Supposedly held at customs. My final destination is Europe. Since weekends are non working days for DHL my package will probably move another inch on Monday June 1st. Horrible service! DO NOT USE DHL FOR EXPEDITED SHIPPING! A turtle is faster than them!

Trying to receive the second of two packages that were shipped from Italy together (same waybill number). Went through the same hassles as other reviewers either the duty fee and SS card documentation. One package arrived today. The other has been stuck in the DHL Service Center since May 22 with no further information. No phone number for the Service to actually speak to someone there to get any answers. Tracking says they turned it over to a third party delivery service but they have no record as to who or when that supposedly took place. Customer service was unhelpful and had difficulty with the English language and basic understanding of the problem. After 10 phone calls over the past 5 days, I have no idea when, or by whom, my package will be delivered. I will reach out to the seller in Italy to recommend that they no longer use DHL because they are the worst shipping company I have ever dealt with.

This company is not reliable at all. They supposedly attempted to deliver but needed a signature. They barely knocked because my daughter was home and did not hear anything. Then I called back since it was really early to see if they could come back and the agent that took care of me said they only visit once in day. That is pitiful. Then explained that would not be redelivered until Tuesday May 26 because of the upcoming holiday. Then on Tuesday I receive an email saying my package is on hold. So I call back in and one woman answered and informed me that they were too busy at the Las Vegas location so my package was put to be delivered on Wednesday!!! I asked to speak to a mgr higher up in status. She says, "We do not have a manager in this company." That is a lie. All companies have a manager. She kept speaking BS so bye.

I would give zero stars if possible. The shipping update emails do not show accurate or up to date information. Recently a package was marked as misdelivered twice due to requiring a signature despite the fact I updated the delivery preferences. I updated the entry code and was then told it was not updated accurately in the system —again this information was provided to a customer service representative. No accountability and extremely difficult to communicate with. I will no longer buy from companies who use this service.

Never in my life have I experience such horrid service! I attempted to send my daughter a surprise package for Easter- the parcel was shipped 1st week in April 2026, however, due to me not being advised that aerosol body spritzer would not be allowed through customs clearance my parcel was returned. I then sorted through the parcel ensuring all items were 'safe' to be sent and attempted again in the middle of April to get the parcel to my daughter. BIG MISTAKE!!!! I was requested to provide manufacturer's name, address and contact number for every item in my package AND had to provide them the details of the fabrics / materials used to manufacture every item.

My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery.

I have had multiple difficult to unacceptable experiences with DHL. The latest experience took place over the past few weeks. I am in the United States. In late April, I had ordered a watch from a seller in Croatia. He opted to use DHL to ship the watch. I followed progress of my shipment from the beginning. Its transit to my destination seem to be routine until it landed at DHL's hub in Cincinnati, OH. There, U.S. Customs would clear it, charge me a tariff or duty, and send it on to my city for delivery. At that point, DHL started asking me for additional information. It asked me for my Social. It asked me for further information about the watch. I gave DHL my Social. I provided information about the watch I thought DHL needed. After all, I’m just a guy at home who likes watches. I’m not an import-export specialist.

We had an experience with a driver. He was very reckless and was driving off the he road and passing several vehicles in a unsafe manner on a rural road.

They hit us with unexpected $69 duty fee that was not covered by the store abroad and held our package the day that package was set to arrive. Not only that, 2 days before the package was set to arrive, I received a call from DHL driver claiming they arrived to receive a package from me? I asked if they had a package for me, the delivery driver was confused.

Hi Mr. ** in the branch was very respectful and helpful. Bring cold water. Help me to finish quick before pick up time. Thanks.