DHL

We had a wonderful experience with DHL driver Chad ** today! He came to our house in Nebraska and we weren’t home to sign for the package. My husband had bought a mother’s day gift for me and wanted to make sure I got it on Sunday. So our driver Chad agreed to meet me before he left town to make sure I got the package! He went above and beyond and we SO appreciate that. Great guy!

I had a package to come and I missed it. I called. They said it would be there next day, not only this a rep call me but the supervisor called and made SURE I got what I needed on time. They really care guys. As frustrated as I was the customer service was IMPECCABLE. I needed that. I will DEFINITELY be using DHL in the future. I recommend you do the same.

I have ordered stuff via DHL a couple of times, and they have always provided reliable service. For instance, when they have been unable to deliver a package, they have always informed me via email or SMS. This sounds like it should be self-evident, but it really isn't, for instance if you order something via UPS, you might not get any notification at all that the shipment has arrived, instead UPS might just return it to sender without ever contacting you at all, or asking how you would prefer to receive the shipment. It's really surprising, but the service of UPS is quite terribly bad at least here in Finland. I'm far from the only person that has received "service" like this from UPS, based on some other reviews of Finnish people on Trustpilot for example.

Received a text on Nov. 28 stating package will be delivered on Nov. 30. I found out signature is required and I won’t be home. I logged into the DHL delivery website and had the package delivered to a DHL Service Point near my work. Package got delivered on Dec. 2 which is a Sunday (UPS and USPS don’t deliver on Sundays). Anyway, I didn’t know that change of delivery address will involve a delay of 1 to 2 days. Next time, I have a DHL delivery, I will request them to hold my package for pickup at their main depot so there is no delay.

I have purchased items from the USA on many occasions, the delivery time can take awhile sometimes if it is via another country, the USA then to me however, I live in Australia and I have found that the company delivers parcels in relatively good time with no damage to parcels on arrival. I would recommend this company.

I shipped a phone from Mexico to Bangkok. The phone was given to a DHL person who wrapped the phone with one wrap of bubble wrap and put it in a box large enough to send more than 30 phones in without inside protection. DHL lost the package and made it impossible for me to contact them. I did email DHL in the US but they said I had to speak to DHL in Mexico and three times the people who contacted me from DHL in Mexico seemed to insist I speak Spanish to them though told in Spanish I do not understand Spanish. After several emails, I had to contact the person in Bangkok who was going to receive the phone to contact DHL in Bangkok.. That person spent more than 20 hours waiting for call backs, on telephone voice trees and emails with DHL. End result, no delivery.

The worst ever experience we have faced for an International courier. A courier which had be to delivered to my client in US had been forwarded through the *Frank World wide Couriers*. But to an amaze the courier was not delivered to the client but has been updated on the site as delivered. Moreover when I tried to discuss the issue with the Manager of the company he was kind of least bothered about how to solve the issue and forwarded it it to his executive, who could not mail to their concerned DHL team in US more than a line. She always played one liner mails. Inefficient team to handle the customer issues.

My tracking said the package was delivered in my mailbox but I never received it. I did however receive my neighbor's package who lives a few blocks away and has a similar address. I believe DHL have them my package and gave me theirs. I was kind enough to deliver their package to them but now I’m out of my money with no product. These mail delivery drivers are in too much of rush to finish their routes and go home that they are screwing up. I want my package!!!

Shop here if you want your package to be "lost" and not actually "delivered". HOW CAN I RETURN IT IF I NEVER EVEN RECEIVED IT! I was intentionally waiting at home for it and got the notification right away when it said it was delivered, popped right outside, seconds later... NO WHERE TO BE IN SIGHT. I was supposed to be delivered two packages from two different companies, didn't get either! That was 500 USD worth of stuff! Now it's being under investigation. If you want your items to be stolen or lost, use DHL

Please I beg you avoid DHL, for your own good. It a very bad service especially DHL Nigeria. The customs in Nigeria and DHL Nigeria always plan together to steal people’s goods and extort from them. It has happened to me twice, I laid complain the first time thinking it would be resolved but the second time was worse, I even have proof. Please AVOID, RUN AWAY, BLOCK!!!! DO NOT USE!!! YOU WILL REGRET IT IF YOU USE THEM. DON'T SAY I DIDN'T WARN YOU!!