DHL

Every order was delivered on time. Received email. Delivery person always nice and courteous, I am disabled and was always helped to get packages inside of my home. It means a lot because it is so difficult for me to bring packages inside because of their weight and size. I have problems bending and stepping.

The time it took to deliver my parcel on international flight was impressive. The recipient got the product in good condition without any problem. The only negative thing is the cost of delivery. Paying almost $300.00 for a small package is very expensive. The delivery cost was two times the cost of the product itself.

Always very pleased with this delivery service as they arrive usually within a few days before or after of the estimated time frame. Very courteous and kind workers who handle your packages with care. Not once has a package shown up all banged up or jammed inside my mailbox. These guys make an effort to always hand deliver right to me so thank you for such reliable services.

I thought that my parcels always arrived on time and the staff were very pleasant and have never mislaid or lost any of my parcels. Even If I had cause to get in touch with customer affairs they were always very nice to me and would do what they could to help me.

I got the text from DHL Express, DHL GLOBAL delivery TODAY by End of Day. I live in apartment building and leasing office closes at 5:30pm. I called DHL Express office to please text me before you arrive so that I come downstairs as the building is secured and the driver cannot enter the building after leasing office closes. Office employee emailed to the driver for instructions to text me. Driver Monique ** text me half an hour before arrival and text me when entering building parking lot. My hats off to Monique ** working for DHL Express and being extremely professional and extremely pleasant. DHL Express must be very proud of Monique **. I would recommend DHL Express to everybody very highly.

I had a package scheduled for delivery on August 4, according to the tracking information. It was not delivered. I checked the DHL website, and saw a notice that said further address information was needed. I checked, and the address was complete and correct. I called customer service first thing the morning of August 5. They told me Someone would call me back by noon. I received no call back. I called customer service later that evening. Apologies, and an assurance I would be called back by 9:00 the following day. No call back.

I have received two shipments in my entire life that have used DHL service and both have been in the past two weeks. Both shipments have been held in Melrose Park, Illinois for 2+ Weeks! The products that I have received from other carriers such as UPS and FedEx have been delivered on time and have experienced no delays, it is only DHL that is holding shipments for some reason and both times in the same location! If companies continue to use DHL service to ship their products, they are going to lose business! Will never order from anyone that uses them again!

DHL would not delivery my shipment, and when they asked me what I wanted to do, I replied in writing to return the shipment to sender. Instead DHL destroyed my entire shipment. How does DHL defend 1) not delivering packages; and 2) destroying them for absolutely no reason? It seems that is the new DHL policy: 1) do not deliver parcels; 2) do not follow the customer's written instructions; and 3) destroy customer shipment and 4) then refuse to reimburse the customer for the value of the goods.

Worst "Logistics" company I have ever encountered. I ordered a specialty item from Japan via Amazon. It arrived promptly in Austin. I was notified that they delivered it on Friday 7/31 - only they didn't. It took until Monday for them to find it - in their Austin airport office, with $41.79 import fees due. The payment link did not work however since the item had "already been delivered." Eventually they gave me a phone number to their Tax & Duty office. They could not make the link work either, so they took payment by phone and my bank sent notice of successful charges to DHL. They were supposed to send me an email receipt - they didn't. Then they could not schedule delivery since "it had already been delivered". So I drove to their airport office and the guy at the counter took mercy on me, copied my driver’s license and had me sign some paperwork. I took the package home.

I would have given zero if it's possible. My transcript meant for admission has been sitting in their offices (WASHINGTON - RONALD REAGAN NATIONAL, DC - USA) for a month and they always tell same lie each and every day. After paying for express shipping they care less. Just use any other service other than DHL coz those folks are unprofessional and they suck. They are taught to lie. Just avoid using them if you need peace. My admission deadline is almost over and they have my transcript sitting with them.