DHL

DHL has delivered many packages to me or had part in transporting a package to another company to deliver. They have been on time. I’ve been notified of delivery details and I have to say all packages were handled in a professional manner because nothing was ever damaged or missing.

Every order was delivered on time. Received email. Delivery person always nice and courteous, I am disabled and was always helped to get packages inside of my home. It means a lot because it is so difficult for me to bring packages inside because of their weight and size. I have problems bending and stepping.

The time it took to deliver my parcel on international flight was impressive. The recipient got the product in good condition without any problem. The only negative thing is the cost of delivery. Paying almost $300.00 for a small package is very expensive. The delivery cost was two times the cost of the product itself.

Always very pleased with this delivery service as they arrive usually within a few days before or after of the estimated time frame. Very courteous and kind workers who handle your packages with care. Not once has a package shown up all banged up or jammed inside my mailbox. These guys make an effort to always hand deliver right to me so thank you for such reliable services.

I thought that my parcels always arrived on time and the staff were very pleasant and have never mislaid or lost any of my parcels. Even If I had cause to get in touch with customer affairs they were always very nice to me and would do what they could to help me.

This is the worst company I have ever dealt with when sending a package internationally. (Central America) Even when I asked them to explain the process and costs they did not say anything. I had to deal with all the paperwork and fees with the government personnel to release my package at the port of entry. Then once DHL had the package in their hands, they send me a bill for 2x the value of the package. They argued they were government fees. And taxes (at 70%) which I do not believe. I asked them to send me the payment receipt to government since I knew I had paid for that already and they refused. Beware if you send something through them to Central America, you will end up paying as much as 4 times the value of your package. To me the company dealings and practices there seemed very fishy. I would never used them again and definitely would not recommend DHL International.

Customer service was very bad. The agent was careless and unprofessional. Gave me wrong information which have caused me to make many extra calls and visit the delivery center more than once. Will not recommend to anyone. USE TCS OR FEDEX PAKISTAN FOR YOUR DELIVERIES.

Very unpleasant company to deal with. I've spoke to 10+ agents in 5 days that are unable to give me a straight or similar answer as to what is going on with my 2 packages. Duty has been paid on the first and every one of the agents say it's suppose to be here tomorrow. It's now been days in a row of the same exact response and I still have no package.

Would avoid if you can. I created my shipment on MyDHL+ online. My two stars is a reflection of the poor communication flow/customer service. DHL didn't pick up within the pick-up window, once it was picked up a week later and AFTER I contacted them multiple times, they held our package at an international border for clearance. This takes some time but without any email/phone calls of it's status I thought it would just take time. After 2 weeks, I called to check in and they informed me my package would be returned and that we would still be billed. We were directed to international phone numbers that didn't go through, even after talking to many U.S. customer service reps. They still charged us 100+ dollars. Will not be using again.

I wish there was a 0 star rating for DHL. DHL lied about delivery attempts. They never came to my house and they said they tried delivering but no one's home. LIAR I called the customer service many times for help. They guaranteed 4 times to deliver my parcel the next day. Each day I ended up being so frustrated, here is what happened: