DHL Reviews

I used DHL for my 5kg shipment where I was promised 2-5 days delivery time and after sending them the package and paying the required fees I was facing problems. First I was forced to pay extra fees of $50 as a Remote Area Fees, for the package shipped for USA to Egypt which I know that Egypt is not a Remote Area, then they divided my package and send each piece to a different Hub and back to the same Hub again (USA to Midland to Germany to London to Midland to Dubai to Egypt) and now after 9 days the shipment is still scattered around and don't think I will receive it before 7-10 days.

DHL is using Trump's suspension of the de minimis rule as an excuse to charge extortionate processing fees. Last week I purchased a volume potentiometer, an electronic component, from Hifi Collective in the United Kingdom. The part cost $54.99 and shipping & handling was $34.67. The detailed billing that I have from DHL indicates total charges of $25.76 - $6.88 is duty, $1.38 is something called regulatory charges, and the lion's share of $17.50 is "DUTY TAX PROCESSING-NO ACCOUNT." If you appeal, they just quote regulations and their internal procedures. If you do not pay within roughly 12 hours, they immediately threaten you with sending the item back to where it came from. Use anyone else.

Could possibly be the worst experience ever with any shipping company.

Inconsistent, unfriendly, first world pricing with third world service, results. I paid a lot for international shipments that invariably get stuck in customs for issues that are so frequent and predictable, and the receiver must wait for her/his highness to decide when to drop that 3 hour lunch and start on the file (probably randomly). Never again.

I shipped a large package from Adan ** to Melvindale Michigan. It cost $450 American dollars and the package was delayed over a month and when I finally received it tracking reference number ** and there were a lot of things missing dresses bakhoor praying clothing that cost a lot of money. I am very disappointed and upset about the missing items that were mentioned. And things that I can't remember.

DHL is horrible. No one calls you back when you can actually reach a human. It's an AI hell with no escape! A poorly run giant corporation.

DHL, Absolutely the worst company I have ever dealt with! A mind numbingly difficult to navigate website especially in this day and age. Couldn't deliver a package because they didn't have the apartment number even though it was on the original order and was corrected on their site repeatedly. Can't leave a note with them online that the place they are delivering to closes at a specific time, usually fifteen minutes before they show up. Extremely difficult to speak with a human being if that is even possible. Just can't straighten things out with them. Just one horrible experience.

Ridiculously expensive import fees, horrible communication, nightmare experience overall. Will be actively avoiding this sorry excuse of a company and urging others to do the same. Terrible. Just terrible. They’ll get my $350 USD in fees this time, and this time only. Do not ship with DHL.

Said it would be here Wednesday, then. All of a sudden, it's Thursday and nothing. And then at eight o'clock Thursday night. It said it was delivered at two forty four pm that day, which was a lie. Now it's Friday at noon and still no package. As you can see by the reviews this company has way more negative reviews than positive.

I don't recall that I had a shipment with DHL coming on time or without a problem! Maybe, they should look to do some other business to screw it up? Probably, they should go into drug smuggling - this could make our country drug-free!

What an utter shambles of a company and liars to boot. I paid for express delivery for a document from UK to Spain, this was supposed to take 2-3 days, 10 days later I was still waiting! I was told it had been handed to Correos to be delivered, only they don’t deliver for DHL. Then it had been taken to a service point to be collected and a day later returned to depot as I hadn’t been for it - I hadn’t received any notification it was there and find it highly unlikely that any of this happened as who returns a parcel after 1 day!

DHL has by far the worst customer service experience I have encountered. Responses are either delayed or nonexistent, and when representatives do respond, they often come across as rude, impatient, and eager to end the conversation rather than help. There appears to be little concern for customer satisfaction or resolving issues effectively. This level of service is extremely frustrating and falls far below what customers should expect from a global company. I honestly doubt that DHL’s managers even read these reviews. After reading feedback from countless other customers, it’s clear that the same complaints keep appearing over and over again, yet there seems to be no improvement in the quality of service. If customer feedback were truly being taken seriously, these issues would have been addressed long ago. It’s very disappointing to see such a lack of accountability and commitment to customer satisfaction.

The DHL courier didn't even attempt delivery. Instead, they dropped my parcel at a DHL hub, forcing us to redirect it to our nearest local shop. The parcel is now at the shop, but staff refuse to release it because DHL never sent me the pickup code. I submitted an online complaint to get the code and received an automated email stating they will respond within 1 working day. I don't know how long this will actually take, but if you need an urgent delivery, I strongly recommend using a different service.

Horrible customer service. I would rate them at -5 if I could. They have had our package held up in customs for the last 5 days.

If I could give a negative five stars, I would. They will not deliver my order to my house. They will not tell me where my package is. They let me pay for their service, though. Called customer service; their automated message system acts irrationally. I finally got in contact with a human agent who didn't speak English and sounded like he was 10,000 away, and didn't resolve anything, eventually going quiet. Absolutely terrible service. Any company that uses them, I will no longer purchase from.

Terrible service. Half of the time they transfer a call the line goes dead, no one seems to care about actually solving any issues and you get transfer to the same depts in a circle, they bill the incorrect amount on duty invoices (literally double the amount) and then don't fix it. They have become a scam.

Do not recommend at all. DHL picked up a shipment on 6/30. Direct flight from Phoenix Arizona to France, which should have taken a few days. It is now August 10th and the shipment still has not been delivered. They don't respond to emails; they don't answer the phone and if you do get in touch with someone they provide you will false information. They claim they escalate the situation but that doesn't mean anything since nothing changes. Have spent numerous hours on the phone trying to track the shipment which is something they should be doing. Filing a complaint with customer service is a waste of more time since they don't bother to respond. This has been a nightmare and has cost me a valuable customer who will never order again. Please feel free to share this, I wouldn't want anyone to endure a nightmare like this.

I would give zero stars do DHL, they have zero respect for customers, not a single manager will take responsability to find a solution for a serious issue. I have a escalated the issue, call everyday but no one there seems to feel responsible to solve a problem. The only thing they do is NOTHING AT ALL! I have a very important package sitting for TWO WEEKS at the Luanda airport because DHL is unable to find space in the planes, it seems obvious that they have not contracted guaranteed space in the planes and have to wait forever in line for the goodwill of an airline (TAAG) that has also zero commitment to customers. Absolutely unprofessional and incompetent service. Filed a complaint to the BBB but they rating is already in the gutter, doubt anyone will care.

I sent my luggage and parcels to my new address after moving from Detmold to Chemnitz. I paid 123 € for the delivery service, but DHL completely failed to deliver my belongings to the correct address. Despite providing the correct current address and contacting customer service multiple times, DHL did not solve the problem. Instead, my shipments were returned because DHL claimed that the receiver could not be found. This caused unnecessary stress, wasted time, and financial loss. I paid for a professional delivery service, but the service was not completed. The customer support experience was also very disappointing, as my concerns were not handled properly. DHL should take responsibility for such mistakes and improve their delivery accuracy and customer service. I expect better service and proper compensation for this failure.

First, I don't think they even deserve 1 star due to their lack of communication and professional skills. Second, this is not the first but the second disappointment I got from DHL "International" courier service. The first time I used them, they lost my wedding ring right before my wedding and never received it. So, I decided to not use this shipping company again internationally. Recently, my family from abroad wanted to send me some snacks and goods so I had them use DHL as I thought this time would be different. Nope, definitely not! My package has been in the States since July 30th.

Per the manufacturer who I ordered the product through, it was suppose to be here a couple of days ago. Only just now see that it’s supposedly “out for delivery”. My product will melt in this heat. Would give 0 stars if I could!!!

This is a horrible courier to deal with, I expected a package from Nigeria shipped via DHL. It was scheduled for July 24th. I never received it on this day then on 27th it shows delivered and I was stressed to go from door to door looking for this package, I called customer service and it was confirmed that the driver delivered it to a wrong address and it'd be returned to me within 2 hours which is already a problem as the package contains an important document that was critically needed not later than 12pm. I did not receive the package up until this moment. What kind of delivery driver would be so careless at the expense of the consumer. I have used DHL in the past and this is my 3rd horrible experience with the company.

The worst company! Do not waste your money!! Is expensive to ship internationally and then your package not arriving; is infuriating!!!

The worst company to handle your shipment, the customer service in all countries are incompetent and unresponsive.

Zero stars should be an option! I was told to expect a delivery today. Got a text telling me to track the truck. Watched for the truck. Never came and then they had the audacity to tell me that they TRIED delivering but no one was home. LIES! You can contact the CEO of DHL because he claims he wants to hear the good and the bad about this company. **

If I could give 0 stars, I would. They are literally the worst company ever. I never received my package, and no one ever got back with me regarding my order. I don’t even know why other companies use them. Would be better off without them.

Incompetent, unprofessional, substandard carrier with nonexistent customer service. Do not use DHL for anything! Avoid this pathetic garbage company.

Horrible service esp customs and clearance. The process is not user friendly and it makes it impossible to even reach them. These people suck so bad. If I can give them zero stars, y'all can never be USPS or UPS. Y'all are just dumb

If I could give it 0 stars I would. This is a delivery company of liars, cheats and bandits. They are slow, never on time, delivery drivers often skip the door and the customer service is the worst I have ever encountered. DHL will find new and creative ways to delay or lose your package, and then blame you for it.

Just adding this here because I simply cannot believe how inept DHL is in France. They provided delivery window and did not show up. Contacted customer service and they assured us the driver was on the way and they have texted him. They failed to deliver and they backdated the status by 2 hours to customer not home failed delivery, we had waited ALL DAY, mind you. Not just incompetent but deceitful full even when they have the logs. Very disappointed.

DHL is the WORST shipping company I have EVER done business with. I had a package shipped from Murano Glass in Venice. They screwed something up and customs wanted information. I got them what they wanted and verified by two people at DHL all was good. They did not timely process the information and the package was sent back to Italy. Meanwhile I am now chasing close to $$3600 in payments I made for this glass.

DHL Express is a joke! I paid to have my package shipped express. Very expensive to do so. DHL sent my package to Canada Post and after 2 weeks of waiting. I had to get my package At Canada Post. So I pay for Express and don't get it. DHL totally ripped me off. I have got packages delivered to my house by DHL every time, but this time. Customer Service is a joke at DHL too, not helpful at all. Just says, "We can't help you." I am very disappointed with DHL. I would never suggest anyone using DHL.

My package had not moved in 7 business days. There is no excuse for that. I should have had my package within 3 - 5 days after shipping. DHL seems to not care if they delivery packages they are paid to deliver or not.

I hired DHL to ship my personal belongings from Portugal to the United States. We were told it would take between four and seven days. 33 days later, we just received all of our boxes. We shipped 11 boxes total. Out of the 11 boxes 10 of them had breakable items in them in which 95% of all breakable items in all 10 boxes were completely smashed.

My husband was charged almost $80.00 dollars to send me a letter to be delivered the next day. It's been 3 days and no letter. I had called almost 10 times, and the customer service is horrible; everyone gives you the run-around. I WILL NEVER NEVER NEVER USE THIS COMPANY AGAIN OR RECOMMEND THEM TO ANYONE.

Niece shipped a package from Duhok, Iraq on 06/15/26 and they promised her 5 days total to arrive to Murfreesboro TN and that was the first lie, then they texted and said will be dropped off at DHL office in Nashville TN on 06/23/26 but they didn’t dropped it off saying the DHL office was close at 11:24 am which was a lie because that place was open in that specific day and time. Then it was scheduled to be delivered today 06/24/26 by the end of the day!! Which is 9:00 pm for residential addresses, it was 8:55 pm when I called the DHL customer service number 1 (800) 225-5345 and it was answered by a lady and said, "All I can tell that the DHL station is rescheduled the delivery day for tomorrow 06/25/26 but I can’t tell you why because they are closed."

Mr. ** at 96 St was excellent in his customer service skills. He was kind and friendly to assist me. I was happy to be served with professionalism. Thank you

Complaint Against DHL Express. In September 2025, DHL invoiced my company for a shipment that did not belong to us. Despite informing DHL that the shipment was not ours and that the charge was invalid, DHL continued to pursue payment. It took approximately 20 emails before DHL finally acknowledged the error and issued a credit. However, the problem did not end there. It then took another 26 emails, for a total of 46 emails, to attempt to have the credit properly applied to my account.

Terrible service, a package that should have arrived in 2 days till today 12 days delay did not arrive. Customer service very rude. Will use FedEx next time.

The worst experience I’ve ever had using any shipping service. Paid through the nose for express shipping which is supposed to have detailed tracking. Package arrived in the US on estimated date of delivery, paid customs fees instantly. Package is cleared by customs but then sits around for another week not moving. Then it says it departed the airport facility and then no updates for another 8 days. By now it’s been 2.5 weeks since estimated delivery date. Tried numerous times to contact customer service using all available avenues and only got bots and canned responses assuring me it was on the way. Today tracking updated with “please contact DHL” and I come to learn they’ve lost it and the past update saying it left the facility was a baldfaced lie. I’m disabled on a limited income and these were essential medical supplies. I doubt I will ever see this money again and will be telling everyone in my life to never use DHL.