DHL Reviews

If I could give it 0 stars I would. This is a delivery company of liars, cheats and bandits. They are slow, never on time, delivery drivers often skip the door and the customer service is the worst I have ever encountered. DHL will find new and creative ways to delay or lose your package, and then blame you for it.

Just adding this here because I simply cannot believe how inept DHL is in France. They provided delivery window and did not show up. Contacted customer service and they assured us the driver was on the way and they have texted him. They failed to deliver and they backdated the status by 2 hours to customer not home failed delivery, we had waited ALL DAY, mind you. Not just incompetent but deceitful full even when they have the logs. Very disappointed.

DHL is the WORST shipping company I have EVER done business with. I had a package shipped from Murano Glass in Venice. They screwed something up and customs wanted information. I got them what they wanted and verified by two people at DHL all was good. They did not timely process the information and the package was sent back to Italy. Meanwhile I am now chasing close to $$3600 in payments I made for this glass.

DHL Express is a joke! I paid to have my package shipped express. Very expensive to do so. DHL sent my package to Canada Post and after 2 weeks of waiting. I had to get my package At Canada Post. So I pay for Express and don't get it. DHL totally ripped me off. I have got packages delivered to my house by DHL every time, but this time. Customer Service is a joke at DHL too, not helpful at all. Just says, "We can't help you." I am very disappointed with DHL. I would never suggest anyone using DHL.

My package had not moved in 7 business days. There is no excuse for that. I should have had my package within 3 - 5 days after shipping. DHL seems to not care if they delivery packages they are paid to deliver or not.

I hired DHL to ship my personal belongings from Portugal to the United States. We were told it would take between four and seven days. 33 days later, we just received all of our boxes. We shipped 11 boxes total. Out of the 11 boxes 10 of them had breakable items in them in which 95% of all breakable items in all 10 boxes were completely smashed.

My husband was charged almost $80.00 dollars to send me a letter to be delivered the next day. It's been 3 days and no letter. I had called almost 10 times, and the customer service is horrible; everyone gives you the run-around. I WILL NEVER NEVER NEVER USE THIS COMPANY AGAIN OR RECOMMEND THEM TO ANYONE.

Niece shipped a package from Duhok, Iraq on 06/15/26 and they promised her 5 days total to arrive to Murfreesboro TN and that was the first lie, then they texted and said will be dropped off at DHL office in Nashville TN on 06/23/26 but they didn’t dropped it off saying the DHL office was close at 11:24 am which was a lie because that place was open in that specific day and time. Then it was scheduled to be delivered today 06/24/26 by the end of the day!! Which is 9:00 pm for residential addresses, it was 8:55 pm when I called the DHL customer service number 1 (800) 225-5345 and it was answered by a lady and said, "All I can tell that the DHL station is rescheduled the delivery day for tomorrow 06/25/26 but I can’t tell you why because they are closed."

Mr. ** at 96 St was excellent in his customer service skills. He was kind and friendly to assist me. I was happy to be served with professionalism. Thank you

Complaint Against DHL Express. In September 2025, DHL invoiced my company for a shipment that did not belong to us. Despite informing DHL that the shipment was not ours and that the charge was invalid, DHL continued to pursue payment. It took approximately 20 emails before DHL finally acknowledged the error and issued a credit. However, the problem did not end there. It then took another 26 emails, for a total of 46 emails, to attempt to have the credit properly applied to my account.

Terrible service, a package that should have arrived in 2 days till today 12 days delay did not arrive. Customer service very rude. Will use FedEx next time.

The worst experience I’ve ever had using any shipping service. Paid through the nose for express shipping which is supposed to have detailed tracking. Package arrived in the US on estimated date of delivery, paid customs fees instantly. Package is cleared by customs but then sits around for another week not moving. Then it says it departed the airport facility and then no updates for another 8 days. By now it’s been 2.5 weeks since estimated delivery date. Tried numerous times to contact customer service using all available avenues and only got bots and canned responses assuring me it was on the way. Today tracking updated with “please contact DHL” and I come to learn they’ve lost it and the past update saying it left the facility was a baldfaced lie. I’m disabled on a limited income and these were essential medical supplies. I doubt I will ever see this money again and will be telling everyone in my life to never use DHL.

The worst customer service ever. It’s impossible to get real representative on the line to solve the issue. And also DHL doesn’t help their clients to find lost packages. DHL delivery lost my package and they are not able to help me find it because of poor customer service.

If you are reading this before using their services reconsider and use someone more reliable! DHL is a scam! The USPS is way better! I paid mad money for expedited international shipping (over $400 vs $130 USPS), dropped off on May 22nd and delivery was supposed to be completed by Tuesday May 26th. Today is Friday May 29th and my package just moved from LA to Cincinnati. Supposedly held at customs. My final destination is Europe. Since weekends are non working days for DHL my package will probably move another inch on Monday June 1st. Horrible service! DO NOT USE DHL FOR EXPEDITED SHIPPING! A turtle is faster than them!

Trying to receive the second of two packages that were shipped from Italy together (same waybill number). Went through the same hassles as other reviewers either the duty fee and SS card documentation. One package arrived today. The other has been stuck in the DHL Service Center since May 22 with no further information. No phone number for the Service to actually speak to someone there to get any answers. Tracking says they turned it over to a third party delivery service but they have no record as to who or when that supposedly took place. Customer service was unhelpful and had difficulty with the English language and basic understanding of the problem. After 10 phone calls over the past 5 days, I have no idea when, or by whom, my package will be delivered. I will reach out to the seller in Italy to recommend that they no longer use DHL because they are the worst shipping company I have ever dealt with.

This company is not reliable at all. They supposedly attempted to deliver but needed a signature. They barely knocked because my daughter was home and did not hear anything. Then I called back since it was really early to see if they could come back and the agent that took care of me said they only visit once in day. That is pitiful. Then explained that would not be redelivered until Tuesday May 26 because of the upcoming holiday. Then on Tuesday I receive an email saying my package is on hold. So I call back in and one woman answered and informed me that they were too busy at the Las Vegas location so my package was put to be delivered on Wednesday!!! I asked to speak to a mgr higher up in status. She says, "We do not have a manager in this company." That is a lie. All companies have a manager. She kept speaking BS so bye.

I would give zero stars if possible. The shipping update emails do not show accurate or up to date information. Recently a package was marked as misdelivered twice due to requiring a signature despite the fact I updated the delivery preferences. I updated the entry code and was then told it was not updated accurately in the system —again this information was provided to a customer service representative. No accountability and extremely difficult to communicate with. I will no longer buy from companies who use this service.

Never in my life have I experience such horrid service! I attempted to send my daughter a surprise package for Easter- the parcel was shipped 1st week in April 2026, however, due to me not being advised that aerosol body spritzer would not be allowed through customs clearance my parcel was returned. I then sorted through the parcel ensuring all items were 'safe' to be sent and attempted again in the middle of April to get the parcel to my daughter. BIG MISTAKE!!!! I was requested to provide manufacturer's name, address and contact number for every item in my package AND had to provide them the details of the fabrics / materials used to manufacture every item.

My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery.

I have had multiple difficult to unacceptable experiences with DHL. The latest experience took place over the past few weeks. I am in the United States. In late April, I had ordered a watch from a seller in Croatia. He opted to use DHL to ship the watch. I followed progress of my shipment from the beginning. Its transit to my destination seem to be routine until it landed at DHL's hub in Cincinnati, OH. There, U.S. Customs would clear it, charge me a tariff or duty, and send it on to my city for delivery. At that point, DHL started asking me for additional information. It asked me for my Social. It asked me for further information about the watch. I gave DHL my Social. I provided information about the watch I thought DHL needed. After all, I’m just a guy at home who likes watches. I’m not an import-export specialist.