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DHL should be shut down. They do not respect your package delivery time or information as super critical to your business. DHL and the employees I had contact with act like government employees. Slow carefree. The customer is always wrong and anything can wait till tomorrow! It is hell dealing with DHL.
I buy from a online business which only mainly use DHL, the 3 out of 3 times they would called me and said that they the did not provide delivery to my area and I was asked to collect my parcel at their center. BTW I live in Brunei, KG Tanah Jambu (people who live here and use DHL would know or it's just me?). I do not own a transport and this really create much hassle for me. I am not happy but I keep on forgetting and uses DHL until the third time I fed up, I now buy from store that use normal post or FedEx, I have never encountered a problem with FedEx they deliver to my doorstep every single time. Shame on you DHL, why would I pay so much but only to have to collect my parcel myself every single time. So I say bye bye to DHL.
The many times we have had deliveries from DHL there has never been a time when we were disappointed. The packages were always delivered when expected, the drivers were courteous, friendly and accommodating. We have never had any delivery where the package/packages were damaged in any way. DHL meets and at times exceeds expectations.
This company shows initiative. They took an unused airline hub city with a long 4 runway airport (CVG) and use it as their newest largest US hub. This means packages will ship and arrive faster. They turned Delta's stupidity in to abandoning their best hub and turned it in to an efficient well run operation of which they can be proud. CVG is centrally located to many markets and thus reliability will gain.
I use to use DHL for most of my shipments. However they are extremely slow now even holding packages back so that there is no chance of an earlier delivery than the last day of the estimated delivery time. I will not use them until they start getting it right.
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Since I order online frequently, I have become familiar with many carriers who deliver our goods. Of all the carriers that have brought my packages to me, DHL is the only one who has never left my gate open when they come into my yard, and my goods do not arrive damaged. UPS and FedEx should be 1/10 as good as DHL.
DHL has delivered me packages Gilbrata and India. I saw one place prepare my glass items for delivery. I was concerned for the distance it had to travel. They arrived safe and intact. My rugs from India also arrived safely and on time. I received my packages with a smile.
I ordered a water filter for my fridge, delivery supposed to be 5 to 10 working days. The time came and went, no filter. I tracked the shipment and DHL just says “delivered to local service”, nothing else. I guess it was handed off to postal service, but still never received. The company expedited a filter, next day, and I received it. Unimpressed with DHL.
Another one of my favorites, very careful and courteous. I like that they call you to inform they are coming and to also see if your there. Always love that about them. They have a great team where their office is from the ones I have met and they are always on time as well. Keep up the great service.
Very slow delivery - After a couple of weeks the package was finally delivered by US Mail. The tracking saw useless. That describes my complaint and feeling about DHL I will never use it if I have any say about who will deliver my packages. Anything else I might say is simply repeating what I have already said.
We ordered a 200$ sportswear from Nike. I received a text half an hour before delivery on Monday morning that we will receive the box that morning and signature is required. We were not there and at night when we checked we saw a photo of our box in front of our door in building with 23 floors and 12 apartment on each floor. So delivery guy left our box and someone took the box. I called several times and received nothing except they are following up the case. If he just put a paper on our door then we could pick it up in your center. No need to leave our box in the corridor which is like a street and unsafe.
DHL customer service wanted to convince me the text I received was a general message you are sending to all! But their supervisor told me that message was sent out by mistake. I wasted lots of my time talking to customer service and at the end nothing. I am out of 200$ and wasted my time. I will never use DHL again as I told this to Nike too. As long as they have a contract with DHL, I will never shop online on their website. I am sorry for that but we trust DHL and it was a horrifying experience.
I had an order that was supposed to be shipped on Thursday and they reported that they didn’t have the correct address when I verified that my address was correct and have had plenty of packages sent to my address. Their response was that it couldn’t be here until the next Monday when I paid for expedited shipping (1-3 days). Poor customer quality and poor service. I don’t recommend using DHL at all.
There is no safe drop at my apartment, the driver left my parcel outside the front door all day long while I'm at work and of course it was stolen. The package was worth $300, I lodged a formal complaint. Didn't receive a single penny of compensation. I cannot believe a driver would leave a parcel out on the front porch of a large complex when there was no such instruction given. Drivers are irresponsible and customer service was unsatisfactory.
Takes like half a month or more to receive a package within the same country doesn't make sense. There is a reason I get it shipped from same country and end up paying 5 times more because it's faster. However I was wrong about this.
DHL is not existing anymore. This is scam company. My package to India took more than 2 weeks and now they are asking for extra $80 for the package that worth only $30 Canadian. If this is not robbery what else you can call it. And I am not getting any response from customer service department. Return my package and pay me my $60 package fee and pay extra for the damages.
This was the first and last time ever delivering a package with DHL. It was the worst experience ever. I sent a package on a Saturday morning and was informed that it would be received on Wednesday. Not only did it not arrive on the day that I was informed it would but it wasn't even delivered to the actual DHL location specified. I had to have someone pick up the package from the airport from customs!!! Not only did they have to pay for taxes on the package but also DHL charged for the delivery again when I had already paid for the delivery here in the U.S. On top of it all they said it takes 24 hrs to release the package from customs but for an extra fee they would release it immediately. I paid more than the actual package was worth!!! DHL is nothing but a thieving company!!! I am so disgusted with the entire process of delivery.
I hate to do this, but I have been given the run-around by DHL customer service for 2 months. I ordered a package from China, it was damaged during shipping. I tried opening a claim at DHL, they refused. I tried to get my shipper to open a claim, THEY refused. Customer service followed up with me, giving me the impression they were on my case, then stopped responding to me. I called today, they said I was refused because the shipper has to open a claim. There is zero recourse for me. I am out $180 (the cost of the item + shipping)
On January 23rd I shipped as I have many times before a family members immune suppression medications. For he had a liver transplant a few years ago and without these meds he will die!! My package was shipped out with the importance of it stressed heavily and I was told it would reach its destination by February 2nd. My family member cannot purchase the medication there because it is simply not available in that country. So February 2nd came and went and no package. Over the course of almost two more weeks I called and talked to numerous persons at DHL...all who told me different things...some outright lies!! Most just said "sorry for the inconvenience"!! Meanwhile my loved one became very ill and went into liver rejection because he was out of his medication. He became lethargic, fever, abdominal pain, N/V, and diarrhea... all signs that he was rejecting his liver!!
DHL could only say "sorry" lol. But they did suddenly want to charge me ANOTHER $65 which they couldn't even explain what for!! Since they felt they had me over a barrel and I was desperate for the meds to be delivered. Luckily I know the laws in the Philippines and I know how much can be charged and I knew this was bogus and refused to pay. No one at DHL could even tell me who I was supposed to pay the money TO nor could they tell me who even had my package as they had turned it over to a fly by night 3rd party which was one that in two years they had never used before. Finally. After almost A MONTH my package got delivered. Though now may be too late since my family member is now very ill and could die from this. But no worries. Because DHL is very sorry for the "inconvenience"!!! Because it is only an "inconvenience" if you have a family member dying because of their incompetence!!
A few weeks ago I mailed a parcel internationally. Unfortunately it was the worst experience I've ever had. The parcel was a few bottles of fish oil to my parents, worth about $300 CAD. I asked every detail about DHL international mailing, and attached the copy of receipt and paid for the extra insurance fee they asked me to. I even double checked if the customs need anything else, and the DHL representative told me everything was good to go. I paid $230 CAD DHL's service. However, the customs returned the parcel back to me weeks later because there is a certain value limit (which the DHL representative did NOT tell me at all). And then, DHL charged me another $32 CAD for shipping it back to me - I couldn't even select the option of paying extra customs tax - it had to be returned and paid again.
I'm extremely disappointed about the service. I was charged twice, and wasted about a month, for nothing finally. When I worked with DHL before the parcel was sent, I asked particularly in detail to make sure about there wouldn't be any price limit and stuff I should be careful about, did everything he told me to do, paid every price, and got the firm YES answer about this shipping. If I was told by DHL representatives that the customs might return it for that reason, I would not taking the risk mailing it, nor paying the prices, nor wasting the 4-week time.
The nutrition product (fish oil) is not restricted by the customs because I was sure other people successfully mailed it using other courier services. The reason they said was the value of total price exceeded an limit ($300 does not sound high either; and it was for my own family and I attached the receipt). Anyway, my point is: whichever the reason was, as a well known courier service professional for a long time trusted by many customers, DHL should have let me know - at least informed me with the possible results that might happen, and let myself decide, instead of saying, "Yes don't worry," and taking my money (then again, for returning). If that, I could make another decision like bringing it back myself to my parents when I travel to visit them.
If I was provided with the correct information of a least the possibilities, I would definitely not pay the high price and take the risk ($230 shipping + insurance fee + $32 returning). Because it was my first time doing it internationally with DHL, I even double checked every detail very very carefully to make sure - and they told me it's all good. If you don't know about your business, and think it's the customers' responsibility to check with the customs about their requirements, say you are not sure, or "please check with customs" - do NOT say "yes everything is okay don't worry" and take money, twice. It's despicable and not decent like a big company. I never got this mad at a service provider.
7th of Feb received notification from DHL that my delivery will be by the end of day. Tracked system to say delivered at 2:39pm. What the!! So checked system delivery document but NO name and NO SIGNATURE. Advised a less than adequate customer services team several times and the responses!! “Will investigate, will contact the driver, still under investigation, will now check GPS to confirm if the driver was in your street,” and still no response or updates. Not even a courtesy call from a manager. My conclusion they believed the driver had placed in the two hard basket and closed the file with no regard to the consumer’s expectations or concerns not to mention anxiety and stress caused by their lack of commitment and responsibility.
While the shipper has agreed to replace my order and for free, which I appreciate that doesn’t exonerate DHL from their responsibility and duty of care. That industry has no appropriate moderator to keep them in check. So the question is... Is the service offered by DHL fit for purpose for the community it serves. Well not under the Fair Trading and Consumers Guarantees Acts in NZ and I assume in other parts of the world. Could this be tested in Court?
I'm supposed to be receiving a package, they have sent me 11 text messages about it. Mostly they are from a 5 digit number, not an actual phone, so I can't "reply 'end' to stop". I finally got one from a phone, replied and told them to stop texting me every 10 minutes, just deliver the package, they sent two more messages immediately, "have a nice day" and then a smiley face. I was reserving judgment about this company, although I've read all the terrible reviews on Google +, Yelp, and here, but everyone is right. Avoid these smirking, deliberately obstructive, inefficient people.
Took ages to provide an express account number. It took more than 4 days for a sales representative to call us and another 5 days to send the proposal and 6 days to approve it!! What the hell! Please change your brand name to DHL Uncertain. Because Express doesn't suit you.
I have complained about DHL services here at Sao Paulo Brazil, but it is not working, maybe if this review help me over. Actually, I don't hire the DHL's services. I have been buying some powers tools on USA, and the company I have been using, the eBay, hire DHL to deliver those packages to Sao Paulo, Brazil. It is not on my total and absolute control. I have complained by here, locally, about DHL, but it is not working at all. Maybe if I writing this review, some action is going to take, or by eBay or by DHL International. Or eBay exchange of delivering company, or DHL International demand a better service to DHL Brazil. I have imported and I have been waiting for some time, I have had other international orders, all of the USA, and that I ordered after this one and they arrived already, I have complained by phone and writing on the company website (DHL), nor they gave me satisfaction neither a single line message.
First excuse was the strike of the customs agents of Viracopos airport, and after that is that after I provide the required information (which I provided a long time, CPF #, a personal document, and the delivery address, and twice) it takes even! More than absurd! I need this urgent tool because I'm late with my work and with my clients, who pay me only after the service is done! Give me this tool, because I need to work, I need to feed my family, I'm pissing, I've been unemployed for almost a year and a half, and it's not for want of sending resumes and looking, I'm 61 and I'm not retired yet. Help me, please! And again, pity that is beyond my control, because we care and who chooses the carrier is not us here in Brazil, but eBay, and is always DHL. Again they promised to deliver the two packages (Tracking numbers are: **; and **), and from Viracopos, and they assured me that it would be delivered by DHL, not the post office.
We used to go to Express to be taken care of fast. The same excuse as always, which in my zip code is not serviced by DHL vehicles, and promises, by Viracopos and here also, for the services, but arrives until the middle of the day when you schedule, and stops doing the rest of the commitments, and only now at noon they "update" the situation, by the website, and by the tracking number. It is a lot of lack of respect and consideration by customers, always. Now is another "marathon" until I receive the tracking code of the Local Post Office, it takes more than a week, because the last time, only after the complaint about this website here in Brazil, is that I was provided. It looks like they're doing us a favor! When will you stop being brats and take care of us professionally? I hope informed well! Excuse me for my English, it is not my mother tongue!
Ordered a very expensive Hermès piece of jewelry in December that required my signature, instead it was left by front door. Same thing happened again this week with another high end designer piece. The delivery person texted me asking it was ok to leave by front door and my reply was NO thank you. I took two hours off from work to be home and sign for the package but, SURPRISE! It was waiting for me by the front door. Someone is being lazy, irresponsible and unethical with no consequences. Request other form of carrier from Europe such as the Royal Mail. DHS is NOT the only game in town. Is the driver signing my name? I believe that is a crime.
Would write more but after having read previous complaints about this business, the point is made - AVOID business with this outfit. Package was shipped on Jan. 10. Tracking indicates it was "tendered to delivery service provider" on Jan. 13. As of Jan. 24, eleven days later, it was still there. They even provided me a USPS tracking number fooling me into believing the Post Office had it. USPS told me on Jan 23 they did not have it. Finding a valid customer service phone number for DHL was an even greater endeavor since it was not provided in their tracking email to me.
After finding it and being on hold for 10 minutes, I elected to give my phone number so they could call me back without losing my place in the queue - WRONG! They never called back. I called back the next day and did speak with a customer service rep on Jan 24 who assured me that even though the package was still sitting there in GA that it would be delivered to my Florida residence on Jan 25. How she knows this I do not know. Why it was still sitting there for 11 days she did not explain.
If I could give a zero star rating I would. My package was shipped out December 27th and expected to be delivered the week of January 4th and they keep bouncing it back between several holding facilities, the same ones for a matter of fact. I have emailed twice with no response, called left messages and still no response. I’m just put on a never ending hold every time. Unfortunately the package was being shipped from the UK to the US but I will never order out of the US again so I can avoid this headache. FedEx and UPS have never been this late and irresponsible with a package.
I just want to say that is always with DHL longer waiting for your order and this is the last one. I live in Salisbury, NC and on 16 of the January my package arrive at DHL at Raleigh NC, and did not move. So on a 01/19/2018 I send them email asking why my package is still there and not moved one inch, they send me (few hours later) email stating... "Thank you for contacting DHL eCommerce Customer Service. This is an automated response to confirm receipt of your inquiry. For the most updated information regarding the progress of your shipment, please access https://webtrack.dhlglobalmail.com/. If your package is not received by the Estimated Delivery Date or there is no date displayed, please allow an additional 24 hours before contacting your seller to discuss options." So they send me back on the same page that I check for last few days. Is that a "great" service or what???
DHL delivery is taking 10 days already and still not yet! Yesterday I got message that it will be delivered by today before 5 pm, I bought two tickets to Mexico, but when to track my delivery, the status was saying: "Shipment held - Available upon receipt of payment". Since I was not sure what was it supposed to mean - I called them and found out that I have to pay duty/with amount of $33 by visiting: www.dhl-usa.com/odd. But when I entered my tracking number some kind of Mohammed ** has been shown as recipient instead of my name, which made my payment impossible and I had to call them again.
When I called DHL again - they accepted my payment manually, but the system still was keeping wrong records with wrong name on it, and DHL delivery was not possible until system was showing wrong data. So I lost my tickets to Mexico, DHL denies their fault, and refused to make delivery today. I don't not yet how all will end up with this story, but I assured myself that I'll never ever again use DHL!!!
An envelope containing very important documents for me (which I paid $100.00 dollar for shipment), was sent from Italy and should have been delivered on December 7th, 2017. Which didn't happen. I called and they apologized (as a standard answer) and the promised to deliver it the next day, updating the tracking information on their website. To make the long story short, I received a text message the next day, informing delivery at 1:50pm. For my surprise, it was not by my door, so I contacted DHL and my peregrination through their departments started there. I double checked the delivery address and the sender included the ZIP CODE between the house number and street number. Which was incorrect and the sender (me) should have been contacted but did not happened! They just decided to deliver "guessing" the correct address!!!
Two weeks later; tired of waiting for an accurate response, I decided to go to their facility in MIAMI, where I was informed that the driver couldn't remember where he delivered, but he knew the area very well. I spent many many hours on the phone and exchanging emails with DHL different departments but at a point I decided to request my personal documents again (money was not the only problem but time was precious at this point).
On my last attempt, I sent an email to their CEO, which is a suggestion on their Website for situations like mine and I received a very standard answer from an assistant. Their finally answer was that the driver RECALLS the house he delivered the envelope, when the GPS location is showing no specific house in a middle of a street. It is a shame that a company where their main core is "DELIVERY SAFELY AND ACCURATELY" uses a driver's memory recall to inform delivery location instead of a GPS!!! It is very disappointing and I would not recommend anyone to use their services ever as they do not take their job seriously.
I typically don't create an account to file a complaint, but DHL is horrible. I ordered a package from Zaful for my upcoming vacation, hoping it would arrive on time (I did an express order so that I could get it on time), and it still is not here. When I called (customer service rep were very nice), they told me that it should be delivered but it never got here. I decided to pick it up from a location, however, it never got delivered. I recommend business NOT to use DHL.
DHL expert review by ConsumerAffairs
DHL has a presence in 220 countries and territories around the world, making it an easily accessible shipping option no matter where you are or where you need to send something. They offer solutions for businesses of all sizes, from eCommerce to manufacturing.
DHL parcel and DHL eCommerce: DHL Parcel and DHL eCommerce provide standard parcel pick-up, delivery and return solutions internationally. These services are available for both businesses and consumers.
Customs service: DHL customs brokers are available to help your business ensure you are compliant with all the latest customs laws and regulations. Customs and trade consultants can review your supply chain to optimize duties and identify potential risk areas.
Cargo insurance: You want to make sure your cargo is insured for its full value in case it is damaged or destroyed in transit. DHL cargo insurance will protect your cargo from any damage or loss caused by an external cause. This can be purchased ad-hoc or as an annual plan, depending on the frequency of your shipping.
DHL Express: Perfect for when you need a parcel or package shipped fast, DHL Express can make sure it reaches its destination in the shortest amount of time possible. Get an accurate quote on how long it will take to reach its destination online.
Easy to use: DHL’s website makes it easy to track your orders. Sign up for an account to receive a discount on shipping and to place shipping orders. You can even order supplies online to use for shipping. To ship an item, simply fill out the online form, pay for shipping and drop the item off at one of DHL’s 4,500 service point locations worldwide.
Best for: DHL is best for eCommerce and larger businesses, particularly those that ship internationally.
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