DHL

I ordered a package coming from the UK which was sent via DHL. Today DHL sent me a text saying my package was delivered. I looked at their proof of delivery and there was another name and address listed there. I went through their web of avoidance and found a way to email them about it and they said it was 'delivered correctly.' IT WAS NOT. They have very poor customer service. I would never deal with them again and will not purchase from any business that will send things to me via DHL.

Updated on 05/14/2023: Changed my delivery date then delivered a day early to the wrong city!!!!! I just wrote a review about this horrible company and here they go again. Delivered a day earlier then told yesterday and now it to the wrong city!!!! You guys are a joke!!!

Like others said, same experience with me... I received a notification of attempt of delivery and I was home all day waiting for that package. I went through our camera and no DHL courier ever came by. Paid 45$ for an express delivery that is taking longer than anything I have ever seen. I tried contacting support services 5 times and none of them was helpful, They just repeat the same sentence over and over again.

Held my Packages for Almost 4 weeks, Ask for additional information and money, which I eventually paid this freaking Agency, Still didn't release my package, call Everyday. "It's on Clearance." That is what I heard every time's, call again this morning. Another person gave me numbers to call. 877 2976031 EXT **. This Stupid and nuisance customer services, Started Screaming at me, am so upset.

I have ordered all kind of things online and paid for 2 to 5 day delivery and DHL had always screwed up my shipping. Had stuff 4 hours away and shipped to a different state and had to order replacement.

I ordered a music CD from CD Japan. The product was shipped on a 2 day service using DHL. I went online to DHL's website indicating it was a business delivery and the business closed at 4:30 pm. DHL attempted delivery at 8:24 pm but could not leave it as the place was closed. I did another delivery request, once more telling them it's a business and restated the business hours. It is now 4:15 pm and no sign of the courier. They say they may deliver at 5pm, but I can't trust that. I did get an email from them yesterday saying they were a few stops away, but they had come and gone before I got the email. I even requested text notifications, but that has proven useless. If I order from CD Japan again, I will pay more for FedEx as FedEx is far more reliable and pays attention to customer requests in my opinion.

I had to pay customs duties that were not owed due to an incorrect shipping configuration. Communication was very difficult. I waited on the phone for 1 hour minutes without being able to speak to anyone. They ask me to email and then no timely responses through email. They demand to obey and go with their explanation but never hear my side. Worst customer service ever. Janet from CS team is rude, demanding and speaks inhumanely.

A shipper sent me a package from France, and DHL lost it after telling me to wait for 90 days for custom clearance. Now DHL is refusing to refund, as my shipper kindly filed the claim and declined by DHL France due to 30 days past the shipping. DHL in US says not able to help me. I would avoid DHL as much as possible, since it is more like a lottery to receive your package with them.

Good morning, your driver with license number ** almost run over me at 7:38 on Stefan Cel Mare Street Bacau, Romania. He overpassed our line and cominig from over the double line he pressed in front of me that I need it to go to first lane not to get hit by him. I don't know if you care for such a thing but I will make sure to make every complaint and advertise this thing for everyone to know that for speedy delivery your drivers break every law and don't care if they hit someone with a child.

The charge they told me when I used on line system went up by over 30% in the final receipt. I used their standard pouch. They added something called 'dimensional weight' of 1.2 lbs to weight of 2 lbs that included the weight of the pouch! Made it over 3 lbs. What a ripoff!! I always thought dimensions were in inches or cm - never knew that they were in pounds!!!