DHL

My address is very clear: Sun Prairie, WI 53590. Not Milwaukee. ZIP CODE 53590 is SUN PRAIRIE. Milwaukee DO NOT have 53590 zip code. The distance between Milwaukee and Sun Prairie is 2 hours. Typical DHL.

I tried shipping a cell phone from the United States to Belize. I was charged over $200. DHL lost the phone for 10 days. When it resurfaced, there was no apology or explanation. Then I was told I had to go back to my bank and do a wire transfer in order to pay the duty, that I was otherwise not able to use my credit card. The next day I get a threatening email from DHL telling me they're going to return the item if I don't do the wire transfer within 24 hours. This is a company with no accountability.

I am planning to have my housewarming party, so my relatives posted some important items from India about 100 KG. But this package is still getting delayed response. On top of this issue, customer care is more mess and good for nothing. Customer care reps do not know anything except telling the same, which is displaying on website. Now my event is in big question mark and going to screw up all the planned event. PLEASE DO NOT TRUST THIS DHL SERVICE AND DO NOT PLAN ANYTHING BASED ON THEIR SCEDULED DELIVERY DATE.

I had a delivery requiring a signature and requested it be delivered on a Thursday. Instead they sent it out for delivery on a Tuesday forcing me to take a day off from work. Then to top it off they set the delivery window at the time I have to pick up my child. They refused to work with me.

We are house sitting on Martha's Vineyard. A parcel (valued at $208 USD) was left at our door by DHL. It was addressed to a different address -- similar but not identical (... Road instead of ... Way). When we checked on the delivery status, DHL's website claimed that it was signed for by the person to whom it was addressed. No one signed for the parcel. Trying to get information from DHL on how to solve the problem was impossible. Customer service doesn't recognize a problem of this sort. We finally (but far from easily) tracked down the person to whom it was supposed to go and he will come by to pick it up. We have emailed the DHS "we.care@dhl.com".

Local DHL office received my package on August 16. It was scheduled for delivery the very same day. But, the delivery did not happen. Since August 16 (6 days ago) my package is sitting with the delivery driver out for delivery but not moving. Customer Service is not helpful at all. Just wishy-washy. DHL, hands down is the worst delivery service out there. Avoid it at all costs.

My shipment was being delivered to a different address in a different state and when I contacted customer service the guy I spoke with was very rude and made no sense whatsoever. I explained they were trying to deliver my package to the wrong address in a different state than where I'm located and he just sighed and continued to say they would re-deliver it to that location the next day. He went on to say the driver tried to deliver it but I wasn't home so it was my fault and started going on about some drop off locations.

DHL is an expensive option for shipments but sometimes you want to send something fast and then you pay for the fastest service and you would think they would do what they preach but that is not the case: I expected an envelope from Europe to come to my home in the US and for 6 days they haven't be able to deliver it. When calling this morning the representative said that the driver could not make it on time to do the delivery for the last 3 days...I have no answer to that...the address has been verified and the tracking system shows it is out for delivery today (it is saying that for last 3 days). I am sure any other cheaper service would have done the delivery faster, now it is too late I will have to cancel my appointment because I do not have my documents.

It always says exception. They stole it or gave it away.

Not only does DHL never hit the expected delivery date, they also lose parcels constantly. There is very little information on their package tracking and getting through to talk to a real person is next to impossible.