United Parcel Service - UPS Reviews

I would give zero stars if I could. They take no responsibility for damaging contents even though there is clear damage to the box and refuse to pay the insurance claim even though the extra insurance was added. Careless and irresponsible company.

I purchased an Apple computer from Adorama, but the delivery experience with UPS turned what should have been a simple transaction into a frustrating ordeal. The shipment required a direct signature. I stayed home for two full workdays waiting for delivery. During that time, I spoke with UPS multiple times, including a supervisor. I offered to meet the driver if access to my property was a concern, and UPS had my phone number. Drivers have contacted me in the past when they needed assistance finding my home, so I expected the same level of communication here.

Whenever packages arrive at the Baldwin Park facility they always get delayed by three days to a week past the original delivery date.

Between the UPS store corporate and the UPS capital service, I am left with an insult and a delivery on the other side of the country. Sent keys to California under their fastest possible rush, and it was delayed. We were only at the hotel a day. When we saw it was delayed, we called to have it rerouted back to the shipping address. That failed, and it delivered to CA. Now I'm in TN, without the keys, and they give me a partial refund. A month of promises that they will pick it up from the hotel and return to sender, and they never did. The store says call capital. That number says call the store's corporate. This is the company my father served for 30 years. I've been loyal to UPS because of my father's memory. Now I'm left with a torn up insult of a refund check and a month of aggravation trying to get these keys!

Shipped 1 item. They tried to raise the price mid shipment... Got that corrected. Still delayed delivery, but the agreed to exorbitant price. The very next shipment sat stagnant until the day before delivery, when weather was cited as reason for delayed delivery. For no particular reason at all half price. Identical shipments. Yeah if you want it on time maybe they ain't the best, but if you want casino style prices roll them dice!

Had a package worth over $1,000 from T-Mobile that required my signature. Since I wasn’t home for the first delivery attempt, I immediately paid $17 through the UPS website to have the package delivered to a different address. When my package didn’t arrive as expected, I called UPS customer service. I was assured not to worry and was told I would receive it by 9:00 p.m. That never happened. I called again and was told I would receive it on Monday. On Monday, I discovered that my package was being returned to T-Mobile because the driver supposedly couldn’t find my address. This made no sense because UPS has delivered to this address many times without any issues.

Is there any negative stars available? We sent a package back from Windsor Ontario, Canada to Washington USA. It took 1 day to get the package. To send back it took 4 weeks (30 days) as it was stuck in the warehouse. After at least 20 phone calls and many gray hairs later the package arrive to the destination. Every person in customer service was a waste of time, useless and that is speaking nicely. Summary: Not a good place to send a package and if you do it is self inflicted pain on yourself.

One of the most frustrating and pathetic experiences with UPS. International delivery has become a mental harassment. Multiple emails about the same thing from different people. No one takes responsible action. No one tells you what to do beforehand, and they threaten you to dispose of the package at customs. Their fees are insanely high, which also they don't inform beforehand. I would NEVER go with or recommend UPS again.

Abysmal service. Required to take entire day off and stay home all day to sign for package. Estimate delivery time went from 1:30-3:30pm to update 3:30-5:30pm. Then 5:30-7:30pm and finally last update reflected "by 9:00pm". Then at 8:15pm received notification the package will not be delivered on a Friday as promised and that the delivery truck had driven an hour back to distribution center! The delivery was delayed one business day which really equals three days delayed. Now I have to take yet another entire day off and cancel a doctor's appointment with no guarantee of delivery. This and like companies have no business being in this line of work. There needs to be severe ramifications and fines for this horrid service.

$700 package missing, system failure, and zero help. Worst experience ever! I am absolutely appalled by the service-or lack thereof-from UPS. On Saturday, July 11th, I shipped a package worth $700 from New York to Seattle and paid extra for 2-Day Air shipping. At the time of drop-off, the system in the UPS office was down. The employees helped pack the item and took it, promising it would be processed. However, it seems everything disappeared right at the label creation stage. Today is Friday, July 17th, and the tracking status hasn't updated once. The package is completely gone.

Horrible customer service from the assistant manager. If you need fingerprints, choose another location that has parking.

I should have learned from my last bad experience. UPS has now lost two of the last five packages I've sent. I was charge $51 for "guaranteed" three day delivery of a small, envelope-sized document from Los Angeles to Napa. Eight days later and no one knows where it is. No notifications from UPS despite being signed up for. I'm now forced to overnight mail through FedEx to meet a critical deadline. I know UPS will not refund me for the loss. There's a good reason UPS has a 1.2 customer satisfaction rating.

This is one of the worst delivery experiences I’ve had with UPS. My package arrived ripped open, damaged, and appeared to have been tampered with during transit. When I opened it, one of the items I ordered was missing. The condition of the box made it obvious that something had gone wrong before it reached my home. Whether the item was lost because the package wasn’t handled properly or because it was removed after the box was damaged, the end result is the same—I paid for merchandise that never arrived.

UPS makes the USPS look like Gods. Poor to no customer service. An hour-plus wait either by phone or chat, any day of the week. Once connected, the staff is totally brain-dead. They waste more time asking redundant questions that are right on the tracking manifest. So far, my package has taken 1 1/2 months, and for the past week, it has been stuck at their Maumee, OH, Processing Facility. I live 3-4 miles from this Plant. It is even going to one of their drop partners due to the value. Thankfully, I do not send or receive many packages for my business through UPS. What is wrong with these overpaid union workers and dolts for Management?

Worst delivery service in OH. Multiple attempts to contact customer support who either don't speak or understand English just leave us more frustrated. It is now 13 days since the package was shipped from NC to OH. We received notice to be delivered July 6th, July 6th Notice that there was a missing Apartment # when it shows on the website (Maybe on package also) can't tell yet. July 6th we online update the address and received confirmation of new address. July 7th Processing in Maumee still then later notice package is be returned to sender location (the UPS Store we sent it from). The same date it also shows being out for delivery. July 8th again request for address request as well as package being received back to NC. Later that date a second address change confirmed notice as package goes to NC then WV before heading back to OH. July 10th 3rd Address correction notice and out for delivery notice received.

I had an international shipment which cost $1700. UPS received it but never sent it to me. No UPS representatives could help me. I never received the shipment. Pure expensive ripoff. A loss to me of $1700.

This is the worst international shipping company I’ve ever dealt with. I shipped a package from the US to Vietnam, and they kept asking for unreasonable things. They also kept charging me weird fees. Even though both companies work for UPS, they’re completely separate. The fees they want to charge me are beyond the cost of the product and shipping itself. I’ll never use UPS for international shipping again.

Absolute worst delivery service!!! I am a brand ambassador and I have to have my shipments on time so I can take the product to the store and promote them. Thanks to UPS. I’m about to lose my job because my products never arrive on time or the driver takes them to my next-door neighbor's house and they steal the product. I’ve had to call corporate, which you can never get a hold of a human being. I’ve had to call the local supervisors promise it would change. They told me to change it to an access point to keep it safe and now that I have it delivered to an access point it takes even longer to get my package.

I sent a package to my son in West Virginia for my new granddaughter. I was told there was no apartment # on there. Looked up the address and it was a house, I was also told the driver was too lazy to drop it off. It cost me 53 dollars to send this and they send it back to me and refuse to refund my money.

Next Day Air shipment sent on Thursday dropped off on time at my local UPS store on time and on Friday the supposed delivery date, the Package now says deliver for Monday! So no attempt to deliver the next day Friday or even Saturday!! There is a reason why people pay premium to send overnight package. It’s very callous on UPS to not care and schedule a Next Day Air shipment at a slower speed as ground. Absolutely and utterly pathetic from UPS. Customer service outsourced to India and they don’t even understand very basic questions and give false information.

Actually, I RATE UPS as a ZERO -- A Big Fat ZERO‼️...They lost 1/2 of my package & opened & destroyed the other 1/2 of it to my Granddaughter for her Birthday/Graduation.... I paid extra to insure it & they denied the claim...They are a Money Grubbing, Rotten company & I will NEVER use them again‼️

BE CAREFUL - UPS will try and sneak fraudulent charges on your bill - LOOK AT EVERY CHARGE. They just charged me $219.94 for changing an address from Unit #108 to Ste #108. What they do should be against the law, THEY BASICALLY STEAL FROM THEIR CUSTOMERS EVERY CHANCE THEY GET.

Crooks. Plain and simple. Upcharge for "Premium Membership" so you can even attempt to find your lost package, and never actually give any extra benefits or help finding packages- but they will sure as heck charge you every year (automatically) without anyone reaching out. The website is an absolute disaster and next to impossible to cancel the subscription! They hide it behind 6 different pages. Turns out you can't "cancel" all you can do is "downgrade" a couple times, and then "put account on hold" for 6 months until it supposedly falls off automatically. How sly and pathetic can you be where you have to hide like cowards, and trick people. there should be a big red button at the bottom of every page- click here to cancel your subscription... not hide and be vague. Crooks and cowards. Disgraceful and a embarrassing for us in the U.S.

We had a package shipped through UPS and yesterday we received a notification that it was being routed to a Staples store 20+ minutes away because it "could not be delivered". Upon finally getting ahold of someone from customer service (which was no small feat and took several hours) we were told that the package was out for delivery yesterday but it was "too late in the day to try to deliver it" so now we have to go pick it up instead. Apparently paying for it to be delivered to your house does not even guarantee they will try to deliver it to your house. As someone who has delivered packages for a living this is absolutely ridiculous and inexcusable. This is far from the first issue we've had with UPS so in the future we will avoid them at all costs. If you want something to actually be delivered avoid UPS. That seems to be too much for them to handle.

Our office had great success with UPS deliveries until they installed the new UPS Sorting Hub in Plainfield, Indiana. It must have a black hole. They lose large envelopes completely. Never recover them. Their customer service is of no help; all they want you to do is file a claim. Finding the missing shipments should be a priority. So far this year (and it's only July) they have lost two at this sorting hub. We are trying to figure out other options because we can not have this much loss.

If it had let me keep 0 stars, I would! UPS is terrible. I will always check from here on out if they are the shipper. They will lie to get you off the phone. They do not care if your packages arrive on time. They are making the claims harder than they need to be, so you will just give up! UPS lost my package, gave me the runaround for 2 days before they finally located it, and delivered it 5 days late. At that point, I was out of state and could not use what I ordered, and now they do not want to refund me the $248 extra I had to spend trying to make up for what they lost! If you can choose your carrier for shipping go with FEDEX! And just FYI, my address was not incorrect; they made that note in the tracking, which is a complete lie. Two orders were placed from the same sender and shipped on the same day to the same address. Only one package arrived because UPS sent the other on a journey!

We neglected to pack medications for a cruise in Alaska, and had my sister bring them to UPS to ship to us at the next port of call, Ketchikan. It cost $350, which is pretty outrageous but we needed the meds. I went to the UPS store to retrieve them, but no one was there. I waited ninety minutes, and again, no one was there. I had a brief window of time and had to reboard the cruise. UPS has denied either refunding the cost or returning the package. It was UNABLE to be retrieved during working hours. This is unreasonable.. Completely unreasonable.

Driver not knock or ring bell for urgent signature package. Left note, wrote name and signed on back in customer place. Called x 3 in day, nothing.

I am a retiree living in a flat and hardly ever leave the flat except for exercise and long walks which are generally near sunset. A parcel was sent to me via UPS containing samples required for a research project. They were supposed to deliver the parcel at my flat (** 105) on FRIDAY last. The address was correct and the parcel was not delivered - reason - wrong address! Then they said that it would be delivered on July 07. Today, July 06 I find a note on my door saying that they were 'Sorry we missed you'. Time 1:40 PM - they would not have missed me if the 'delivery man/woman had pressed the bell. THAT is a way to inform the resident that they are needed at the door! Even a 3-year old knows that. Now the next time I can get it is July 08 at a store about a mile from me. My work has been held up for 5 days due to the incompetence of the delivery person.

Paid for overnight $106. Didn't get it until 5 days later. Can't seem to get a refund because every bot, phone call or person just passes the buck. I don't see how you are still in business. I will go out of my way to find alternatives in the future. Tracking number **. Spent over an hour and half on the phone trying to remedy it. Still no resolve.

Looks like I can't hurt your reputation. I paid for overnight and you then notified me it would be 5 days late. Even during the 4th my packages still should arrive on the 3rd. I'm just a desert storm vet. Ss/VA works exactly like you do or I wouldn't be ordering truck parts one at a time every month til my truck starts. So far it's been since Christmas. Everything I try to do ends up just like this. Enjoy your possibly last 4th cause we can't continue on like this and expect success

Shipped package within the state to a business address. UPS claimed "cannot deliver." I asked if they would re send-I would have to pay again and didn't refund my $. Girl that waited on me total **. No help. My package was returned crushed. F UPS.

UPS is awful these days. Every time I have a package shipped through UPS it is super late. I have signed up for notifications so many times and not once have I received a text or email notifying me about progress. I even had someone specifically working on a tricky case and both the vendor and I were emailing diligently and they never got back to us. It is really getting absurd. Right now I have a package that was supposed to get to me yesterday, is showing it’s in my town on the tracking. But the delivery date is now a week from now?? How can UPS be so disconnected??

My $300 package has been in baraboo delivery point for 3 days. It's a holiday now, they said we can expedite. Funny, it's a holiday, so you're closed till Monday after today. Ugh. I work for USPS; this is bad service, period. We would never.

This company sucks. I hate UPS. Horrible customer service and Horrible delivery drivers

07/2/2026: I have been scammed! My products were shipped to a UPS courier with a label made from the company I purchased them from. Within 2 days UPS tracking system noted that my package was arriving the next day. Two days later UPS tracking noted that my package would be delayed. After more than two weeks, now my package is lost.

Customer service is horrible! They knock and run, not giving a chance to answer. Offer no options for obtaining your delivery.

UPS driver delivered my package that required my signature. They did not obtain my signature. They let someone in the apartment complex sign for the package. The package was an unlocked iPhone. Lost forever.

UPS attempted delivery of my package on June 24 that required a signature, but I was not at home. I went online and signed digitally, and it showed as changed instructions and out for delivery the next day. The package was never delivered nor was the information updated for two days. After a week, the online details only says "delayed." The most recent update was June 25 (processing at Fort Worth facility). No one can tell me where my package is, when it will be delivered, or what has gone wrong. A note was finally added that digital signature was not allowed (something that would have been nice to know last week), but still no updates on the package, where it is, or when it will be delivered.

I went to the location on North Avenue off of Morning Glory Lane to have a certified package mailed, May 16, 2026. The package was never delivered but returned to me yesterday, June 29, 2026. That is over a month and they would not even refund the money I paid. I am sorely disappointed with them and refuse to do any more business with them.

I am extremely frustrated with the handling of my package. My package was scheduled to be delivered yesterday, but it never arrived. Instead, the tracking information falsely stated that there was a problem delivering the package. This is simply not true. No UPS driver attempted delivery, no one knocked on my door, no delivery notice was left, and there were no obstacles preventing delivery.

This worthless company doesn't even deserve 1 star. Competent incompetent. If the drivers aren't lazy then completely uneducated. Not sure how they are still in business. If anybody gets a choice of how they can receive their package ups would not be on anybody list. I would choose a bike messenger from another city before picking UPS.

This is a 1-star review for the UPS website experience. I needed to retrieve our account number to provide it to a customer. Since our company does not use UPS frequently, we do not receive many invoices, so I expected this information to be available in the account profile or settings. Unfortunately, after searching extensively, I was unable to locate it anywhere on the website.

Multiple level failure: 1. Pkg not delivered on 2-day air guarantee, 2. Customer service could not identify corrective actions, 3. Instructed to "Call billing" from store and "Call store" from billing to correct/obtain refund. After seeking supervisory support- same message repeated "Cannot correct, call someone else." How is this an ongoing issue?

For years UPS has been hands down the worst, most poorly run, time-wasting delivery company that routinely destroys merchandise and delays delivery by 3-4 days AFTER sending a notice that it is out for delivery (but doesn't get delivered). Remarkable how pervasively BAD the "service" truly is. I use them as an absolute LAST resort ONLY when there is no other option. Amazing how they stay in business. If I could give a zero I wouldn't hesitate...

Located in Miami, Florida. I experienced the biggest scam by this company. Worst company for shipping.!!! They over charged me a ton of money for small package and after a week I was notified by receiver that package never arrived and that was on hold for almost 5 days and nobody from UPS contacted me to notify. Now after almost two weeks they get my call and said, "Oh we will contact you back in 24 hrs because we don't know what happened.!!!" This ridiculous.!!! This company is a scam!!!

I will NEVER EVER go through UPS for ANY shipping again!! What a nightmare this has been, a work phone was left by mistake, had to ship it overnight to Florida, I was floored when they gave me the price of $160.00. What?!?! But the phone needed to be there so had no choice and paid it. Tracking the package it seems it was delayed first by bad weather, then a delivery mixup, here it is day 3 and still has not made it yet! It went down to Miami, back up to Riviera Beach, just to have to come back down to Boynton Beach where it should have went in the first place!! Please if you are sending anything please don’t go through UPS, and customer service is absolutely no help and they won’t refund anything. What a joke!

Absolutely the worst international delivery service I have ever dealt with. No one at UPS can explain why a package is stuck for days at a transit location. Customer service is unable to provide any meaningful updates, cannot expedite shipments, and seems to have no visibility into what is actually happening. What’s even more frustrating is that packages are clearly not processed in the order they are received. A package shipped a week earlier can sit untouched while newer packages from the same sender move through the network and get delivered first. There appears to be no consistency, accountability, or transparency in the process.

UPS is the WORST delivery service I’ve ever had the misfortune to use. Paid extra for overnight delivery. Didn’t happen and “customer service” is TERRIBLE! Trained to say there’s nothing they can do. Repeated excuses. Lack of relevant knowledge. Inconsistent information. There is literally no point to having them. It’s just there to make you feel like you are getting help. My pkg was supposed to be delivered by 8:30 am on Friday. It’s now Sunday and no guarantees it will even arrive before the recipient leaves!! I will now have to do the work of making sure that when/if it arrives it is returned to me. They take no responsibility. Only excuses. I will NEVER use UPS willingly ever again. HORRIBLE! With so much competition you’d think they would improve their service! Mine is one of many negative reviews. UPS is a dying company. Good riddance.

Never using UPS again. Delivered 1 of my packages and kept the other that I needed that day. Told me it didn't have a lot or apt with my lot #. Well neither did the other package they dropped off. From now on I will just not order something if ups is delivering. Dispatch also told me the day it was supposed to be delivered that it would be delivered the next day and now I'm being told it's gonna be 4 more days.

I shipped four packages through UPS during my cross-country relocation from Hoboken, New Jersey to Portland, Oregon. All four were picked up by the same UPS driver on the same day from the same address and scanned into the UPS network on May 30, 2026 in Secaucus, New Jersey. Two packages were delivered. Two were not. UPS's own tracking system proves they accepted all four.

90% of my returns are through Whole Foods. So fast and efficient. I never have to return with a box. Lately my purchases have had to go through UPS. #1 inefficient and laborious. I ordered something through Amazon and 1st of all it was delivered in a thin plastic bag. Yup the box was thrashed and damaged. Luckily my item was not damaged but it was a gift so the box it came in was important to me. So I initiated a return only to find that my ONLY option was UPS. Then it required that I put it in a box though they sent it with a plastic bag!?!?

I contacted UPS about a package that was apparently not being delivered. Sammy the first customer service representative. I spoke to. Told me he couldn’t help me. That I had to call the sender and find out why they didn’t give the address. I asked Sammy, how exactly he had a tracking number if he didn’t have an address. That doesn’t make sense. He acknowledged that they did have my address and that he was lying to me. I’m not sure why. Maybe Tim moved. Didn’t pay y’all whatever they agreed to pay you to deliver my package. I also asked Sammy to let me speak to his boss. Then I spoke to Rohan. Ro continue to lie to me and tell me that they couldn’t deliver my package until I contacted the sender and lied and said they didn’t have my address even though he admitted they knew what my address was and that they had the tracking number. I’m not sure what’s going on. Ups really hope you all can get it fixed.

I funded by myself that the package I was expecting had been 5 days in a UPS location and was being returned to Tallahassee! Real important documents that I need to have in time! Nobody from UPS sent a text, leave a paper or call! So disappointed.

I really don't see how they stay in businesss. Oh that's right they layoff people. Why I keep giving them chances is beyond me but no more. I am a FEDEX user from here on out. They can't deliver a simple package after three weeks on a truck. #** if anyone wants to see a disaster UPS is. We even called customer service on three different occasions to help them and they still didn't get it right. I have had many problems with UPS and this is the last straw. Fedex can screw me over 100 times before I go back.

I was scammed and tried to have a package returned to me. The label that was sent to me had a fraudulent tracking number. After the package was dropped off at the UPS store, I realized I was being scammed. Although I had my receipt and a copy of the printed label from when I sent the package they still wouldn't stop the delivery and return the package to me. Now I am paying for an item I don't have. I will never use UPS again.

While I was running my afternoon errands a UPS truck in front of me decided to dispose of their trash by throwing it out of their vehicle onto the street. I attempted to report it to UPS with truck number and license on hand and they did not take any information besides my name and address. They do not care that their employees are littering and trashing my neighborhood. Disrespectful and embarrassing.

UPS is the only good postal service compared to FedEx and USPS!

Over the past three months I have had three perishable food deliveries that used UPS. Every one of them was delivered late by one day from the intended delivery date. The result was spoiled food on two occasions which were scheduled for two day delivery, but arrived totally defrosted on day three. The other was a re-shipment to account for the spoiled food and was scheduled for one day, but was late again. Delivered in two days. Fortunately, this was within the window of time for the cold storage to continue working. I would absolutely not recommend using UPS for two day delivery of perishable items.

UPS gave me a delivery window today of 2-6pm, signature for delivery required. They showed up at 12:55PM. I tried to reach them via chat on their website but got stuck in a bot loop. With no option to speak with a live agent. Instead I was offered to leave my phone number for them to call me. However, I was without a phone and the delivery was a new phone. So I drove 40min to my husband's employment to retrieve his phone and I was ablet to speak with customer service. They shared I would receive an email within an hour telling me what time the driver would be able to return today for delivery.

Had to sign for delivery the day my package was to be delivered. Wasted my whole day, took off work and waited and at the end of day they changed it to “be delivered the next business day". These people must think our lives revolve around them. No consideration for their customers. How ignorant can a corporation be to their customers?

Absolutely the worst. Package was supposed to arrive on the 17. Now it’s supposed to arrive on the 23. Zero accountability with this organization.

Terrible communication, after over ten phone calls and numerous promises of returned calls I eventually gave up. I will no longer do business with anyone using UPS as a carrier.

Package was rush, perishable and insulated. Only one delivery attempt from UPS without prior notice, then the package was dumped at a pharmacy far away from delivery location. We called TWICE for delivery rescheduling, each time with a verbal confirmation from UPS support, but without any action on their part. After SIX (6) days, we finally had to go fetch the box still at the pharmacy and about to be shipped back to supplier. Terrible service. Or rather, *no* service at all. Support takes your call, says 'yes' mindlessly without any follow up and just *forgets you*. Failing at their one and only business: delivering

WORST SERVICE EVER! I will NEVER use UPS again. I mailed a key fob to my daughter, 1 state away. The package was opened, the contents was stolen and the empty package was delivered. Video footage proves that the package was delivered to the lock box open and empty. Leaving one conclusion. The thief was a UPS employee. Almost a month later, after many attempts, they offer the worst customer service ever with no attempt to rectify. I give them 1 star because I cannot give them less.

Packages are lost, damaged, or destroyed on a regular basis. There is nothing you can do. 50% of my packages shipped through UPS since the start of 2026 have been lost, damaged, or destroyed. UPS has easily become the worst carrier in the U.S.

The Customer service is absolutely horrendous!!! As a business they are no help!!!

I shipped a package thru UPS and received a contract rate of $23.72, however I was charged $30.61. Also, according to the UPS website the package would be delivered by Saturday but was not delivered until the following Tuesday. No explanation, and unable to get a refund of any kind from UPS. Their website is misleading and deceptive as to charges and delivery times.

I tried several times to track my package with no success. It was delayed at the facility for 5 days. When I got to talk to an agent I was told to wait until the end of the day for updates. I did this for 3 days with the same response, each time I talked to an agent. They would not give me any more information. I would NOT use UPS for any shipping. They are not reliable. It should not take 5 plus days to ship a Envelope across town.

I gave UPS a three because the envelope arrived to its destination! Arrived three days late due to an apparent mechanical issue with the airplane… From Alberta the plane flew to South Dakota then Kentucky and then California where it was intended to arrive in 24 hours. Paid for 24 hours but… First time I used UPS but now I know I'll stick with FedEx. I'd received 2 spam emails within the first 24 hrs then because the tracking couldn't be located easily til day 3 (one day before arrival) I called UPS to get real time tracking... They really need to up their service or there will never be repeat customers!

UPS has lied multiple times and continues to lie and steal packages. The first lie was the driver need a gate key so they didn't deliver my $2000.00 package. I do not have a gate or is there any key needed to walk up my driveway! The second lie was a confirmed delivery time of 2-6. They showed up at 9:30 did not deliver again. Lie three was the driver was going to call if there is a problem. No call and again no delivery. Nothing they said was going to happen happened!! I will have no choice but to sue! Please comment on this if this has happened to you and you wish to get in on this class action lawsuit!

Who is Stealing my packages at UPS? I ordered items from H & M on June 2nd. UPS indicates it was delivered on the 8th and returned. On the UPS tracking, it reports weather is the blame. Here in Suwanee, it's 93, sunny, no rain. Really. STOP STEALING & START DELIVERING. Someone is stealing packages, either on the UPS truck or inside the store. I order items from H & M all the time and the correct address is in their database, however UPS changed the address of the UPS and put the street address only.. A different address is attached to the tracking information on the UPS site. Stop stealing people's packages.

Title: Drivers dump packages on the ground and call theft "successful delivery". Review: UPS drivers repeatedly violate my apartment complex's explicit rules to deliver directly to the apartment door. Instead, they dump packages on the ground by the mailboxes. They take a photo of the floor, walk away, and leave the packages exposed to anyone walking by. When someone inevitably steals the package off the ground, UPS claims they have "proof of delivery" and denies the claim. This is systematic fraud. They are taking pictures of their own negligence and using it to deny claims when items get stolen due to their laziness. Stop using UPS!

Absolutely Horrendous!!! Drivers report fraudulent deliveries, customer service dishonest or irritable. Even spoke to supervisor and follow-up callback who assured me wait for call from facility and package back out for delivery. No longer shopping high end retail online if only UPS option.

Website almost NEVER WORKS, always has technical issues, is truly the worst shipping company in the industry. FedEx, DHL, UnFi, ANY OTHER shipping company is more efficient. UPS.com is beyond HORRIBLE.

Really aggravating because when my package finally makes It to Wichita, I think It IS going to make It to me After delaying It a day or two, but not. It goes out of the way to Salina, then Great Bend on the other side of me from Wichita, then sometimes the pkg stays there a day or two or a weekend before finally being delivered to me. The one good thing is they usually take care of the packagés to some extent and the Price maybe a little cheaper than its competitor. Only recommend because I don't know of a better option to ship packages.

I delivered a package from Tampa, Florida to Oswego, New York the UPS store in Tampa put the address down incorrectly then the driver in Oswego New York delivered it to a completely different address and I was told this by the dispatcher at his terminal, went back to that address and the individual said the package had been picked up, which was incorrect or at least it wasn’t picked up by me. I had insurance on the package. I filed a complaint or a claim with UPS, and I filed a claim with the UPS store in Florida, and nobody can do a damn thing about it, over $500 worth of merchandise gone at my expense, and UPS could care less.

If I could give you a zero I would. You don't deliver to me and won't allow me to talk with the local location which was the only way I could get a package delivered. Now you require me to talk with someone whose English is questionable and he tells me no can do. Need a way to email or text local UPS location in order to make deliveries to remote locations. Service has gone downhill over the past years. I used to prefer UPS to FedEx, now it's the other way around.

Customer Service here is a joke. They are an ineffective, waste time and all they can do is tell you to go online and apologize. They make promises and their Management team denies and apologizes and just waste your time.

This is a terrible service organization. They misplace your package and when you call there is no single person responsible to talk with. UPS failed to deliver my passport including a visa and my birth certificate. I paid for a three day ground delivery. Since January 29th till date UPS could not trace my package which was delivered to their Maryland facility.

DO NOT USE UPS WHEN A SIGNATURE IS REQUIRED!! The receiver is expected to be at home to sign for the package, and the delivery window can be 12 hours. They cannot leave home, take a meeting, take a shower, or even go to the bathroom, or risk missing the delivery. They cannot leave a note to leave the package with their signature in the event they need to step away for even a few minutes. And if they miss the package on a Friday, they must go to a pickup location, but they cannot do that until the following Tuesday...which is a longer stretch than the actual shipment of the package. They claim they only deliver on "business days"...then they define their business day as going until 9pm...but only for delivering their packages...Their pickup locations don't operate until 9pm. Their definition of "business day" is adjusted when it is for their convenience, not the customer's. Horrible business operation!

I don't know how that company survive. It is the worst one on the business for delivery. They took all day without updating the information of time for arrival at the address of the packages and are so much liars.

Horrible people. They have my medication. Told me it’s my problem their driver didn’t get it to facility on time, won’t get it till Monday. Literally hung up on me. I have call recorded. Should not be allowed to handle medical care if can’t be responsible.

Very bad experience with UPS, they just don’t care if you receive your package or not. Wish companies choose other postal services to deliver. This is the location listed on their website. This is the note left at my door, good luck finding the location 40 min away when there is an UPS store a mile away. Waste of time.

You have a delivery tracker and it's not accurate, the delivery estimate changes all day and when a signature is required you have to wait all day.

UPS is the worst ever. Even if they deliver to a home address it’s usually to the wrong one. And when they ask for feedback they don’t respond. If you want to contact them? Forget it. They make it impossible. 100% of the time they deliver to the wrong address in my community.

Their drivers will waste hours of your time to save 1 minute of their own. I recently sent a wedding ring to my parents' house to ensure someone was around to sign for it. Did UPS actually attempt to deliver it? No. The tracking looked suspicious so I asked my mom if she got a notice or anything. Nope. They did not even attempt delivery. Instead, they chose to immediately take it to an access point. That's a problem because their access point has terrible hours and I have to work.

I am extremely disappointed and frustrated with the level of service I have received. The customer service experience has been one of the worst I have ever encountered. The information provided on the website does not match what customer service representatives tell customers over the phone, and even when calling multiple times, I received different answers from different representatives. No one seemed to know what was actually going on with my shipment.

Was at my apartment all day only to be emailed saying they “missed me” and are rerouting the packing to a UPS center that DOESN'T EXIST. I spend money to drive over to the access point to be told they haven't existed for a while. And now my package is floating around somewhere where I cannot track it or go to get it. I paid extra for this delivery only to be doing most of the work myself. UPS is lazy and the first package I had received went straight into my mailbox, all of a sudden the second delivery they couldn’t even bother knocking on the door or calling to be buzzed in? Doesn't make any sense and is highly unprofessional. Don't pay UPS anything unless you want to wait longer and do most of the work.

Marked as delivery but it wasn’t. Delivery guy is Erik. He didn't take a photo for proof. I can't even file a claim.

Day one UPS does not leave my delivery cause they couldn't get a hold of me. Day 2, they decide that they have the wrong address and return it to the store, I call UPS. The fact is they did have the right address but they still wouldn't give me my package. How does that make any sense?

Nothing but garbage. Driving double parked all day, out for delivery 9AM, delivery attempt 6:45 PM, for three days in a row. Horrible customer service. Just do yourself a favor and stay away for the UPS mess.

My package was on track to show up on Saturday 5/30/2026 between the times of 2-6 PM EST. At 1030AM I received a notice that the package was out for delivery and at 1120AM it said Delayed. No reason just that it would be shipped at another date and time whenever they got to it ASAP. Nothing changed until Monday morning when it said out for delivery again arrival time 2-6PM EST.

UPS is TRASH!! I shipped a package “Guaranteed” Overnight by 12pm delivery. They lost it and the package was 24hrs late. I called for a refund (15-16 times). Was able to reach a human, but they said they must transfer to “Guaranteed Service Refund Department” then the call goes straight to AI just like I first called every time!! They are SCAM ARTISTS!! I own 3 businesses and will NEVER use them again after this…

I had overnight early am. Here it is Monday and I still have not received my package. I paid 500 for next day early air. To get a refund you have to jump through a thousand hoops. This is the worst shipping company ever. Extremely poor services. FedEx is a 1000 times better than this crappy company.

I had a two day shipment that is medicine. It has been delayed now over 3 days. I will be without my medicine and in a concerning situation without it. I called and was treated terribly by Ramel. The call center was unhelpful and bad customer service. These huge companies get away with criminal behavior and there’s nothing the average person can do.

This is another UPS delivery problem. I ordered a new bed for my apartment which was supposed to be delivered yesterday on Thursday. I planned accordingly and need arrangements for my friend to help me move it into the apartment. I get notification at 8:45 15 minutes before they stop delivering stating that it was being delayed another day, but it didn’t give a reason so it’s now Friday 930 actually and they stopped delivering 30 minutes ago. They’re supposed to be delivered tonight and I made arrangements again. Now they say that they sorted it, which I think means put it on the wrong truck to be delivered so it’s not gonna be delivered tonight and it’s Friday which means now I have to wait until Monday for it to be Delivered.

They will not redirect a package even though it contained essential medication. Said they would redirect but did not. I would not ever choose to use this company.

I paid more than $100 to UPS to deliver an envelope containing documents related to a transaction worth over $40,000. I specifically chose UPS and paid a premium price because these documents were time-sensitive and important. The original package was sent from Lawrenceville, Georgia to Lakeland, Florida. Inside that package was a prepaid return envelope that was shipped on May 22, 2026.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a low star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a “courtesy” for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox.

Not even one star service! First I use to work for UPS. Love them but it has went down it’s not the same the service is awful. I ordered a package and their system doesn’t recognize the address and I corrected. I went as far to ask to leave it in the manager's office of my apartment complex. I also talked to the local driver actually on the day he had my package on the truck. He said it will deliver tomorrow. He knew what package I was talking about as I gave him all the information because it’s small and came in on his route red flag for zip. Customer service is awful and out source. The only bright spot was a young man that help me at the store which has been chaos in Texas period because you can’t go or leave packages at warehouses now stores are chaotic.

In consistent delivery, time was changed 4 times starting with original delivery date. Causing missed work and horrible customer service representative. Do not recommend using this delivery service. Unreliable. Even tracked driver on delivery map was block from my house then turned around and went to otherwise of town. Waste of time and gas running back and forth.

UPS delivery and customer service SUCKS!! They won’t deliver to my apt because if “safety reasons” and my lame ** apt mgmt won’t accept tenant packages because they suck too. There is zero notification that you received a package. Then it is left at a YOS store that won’t tell you if they even have the package, before you drive all the way to go get it. Btw the safety reason given was that someone might steal the truck. Well lock the truck, Jethro. Lame excuse.

UPS drivers are the worst, they don't ring the building's intercom, and if you request them to do that, they will disappear your package, and the customer service sucks, they will inform you what you already know, don't use this carrier. The service is a nightmare.

Never received my package. I opened a case for my package They sent me a photo of my package in front of the wrong house. I explained that it was delivered to the wrong house and they told me well that’s our proof of delivery. Then closed my case. This has happened more than once in my neighborhood, just previously I was lucky enough that my neighbor two streets over brought my package to my house. This time, no luck.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating. My package contained custom-made clothing and gifts sent from Nigeria for my brother’s wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck… and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck.

I’m extremely disappointed with the UPS customer service I received. I paid extra to have my package delivered to a UPS Access Point for secure pickup, yet somehow my package was sent to the local postal service instead. This completely defeats the purpose of paying for a designated pickup location. When I went to the UPS Store to get answers, no one could tell me where my package was or why it was redirected. I was passed around with zero accountability, and the staff acted like they had no idea what happened. Not one person attempted to look deeper into the issue or offer a real solution. I paid for a service I did not receive, and now my package is lost with no explanation. This is unacceptable. Customers deserve accurate delivery, clear communication, and staff who actually try to help instead of shrugging off responsibility.

I would give this company zero stars, but they don’t allow that. Terrible customer service. Customer service individuals lie to you and just tell you what you want to hear to get off the phone. I placed several escalations and even spoke to management, and no one was helpful (if they even call you back). Was trying to get something for an urgent event and paid for expedited 2-day shipping well before we needed it. When it didn’t arrive at the place on time, after about 10 calls to Fedex and multiple cases opened, we redirected the shipping.

Very unprofessional and disappointing. I updated my address and after 3 days still not received my package. Called again. They said the agent put a request but not updated the address which makes no sense and dismissive.

My package was sent out from Costco on May 15, 2026 via UPS. It went from Maryland, to Virginia, to Illinois, to Wisconsin, to Escanaba, Michigan, to Ironwood, Michigan (which should have been the final destination) on May 20, 2026. Did I receive it…..NO. It was then sent from Ironwood, MI, to Maryland, to Pennsylvania, and it’s currently in Illinois again on May 26, 2026. WTH?? It was originally scheduled to be delivered to me on May 21st. Now I’m getting it on May 29th. I’m so confused. I called UPS and got some run around about ground delivery, blah, blah, blah. He couldn’t answer why this happened. He just kept saying that the package will be delivered on May 29th. Talk about waste of money. They do need restructuring.

Without a doubt the worst service on Earth. I would have better luck if the package was shipped via pigeon. Constant delays, broken items, missed delivery dates. Package out for delivery... Never shows see you tomorrow. Or "sorry we missed you" even though I was home watching out the window. UPS is so trash. It's not even funny. I wish I could give them 0 stars.

Terrible now that Amazon is using UPS for both delivery & returns. Ordered heavy canned goods from Amazon, received a destroyed open box with nothing inside. Should have been 30+ lbs., but it was empty. Several more purchases, delivered by UPS, the boxes have been opened & retaped back up. Like these thieving UPS employees are shopping thru your orders to see what they want to steal. Returns now are a PIA. I'm on Day #4, UPS has refused to retrieve my Amazon return. Not a heavy box or anything, just no UPS. I've had to use the Chat with Amazon on 4 days, they keep reordering UPS to pick up my box, but they're nowhere to be found.

I do not understand the point of a delivery estimate that is never accurate. I hate when sellers use UPS. They never show up when they say they will and then you get to wait until they try again. If the delivery window isn’t accurate don’t provide it. It is worse to give bad information than to give no information at all.

When a company boasts about its ability to get medications to you on time and even out of the way in some instances I am disgusted. Not only did I pay for faster shipping, I waited all day while it said being delivered only to find out the medicine needed won’t be here for 3 more days. So much for UPS healthcare or care at all.

I had a package that was stolen, or it might be taken by a driver. The “evidence” of their delivery- is a blurred picture that does not include any relevant information about the parcel. When they scan the package- they see what’s included, so they decided to take it without doubt. Whatever you will do - they don’t think to help a customer. They don’t check their drivers, they left you without your package and without your money.

Timely delivery, destructive driver. We recently had a mattress delivered from Costco. The Delivery person damaged our front step with his hand truck. I filed a claim with UPS and in a short period of time I received a call from UPS in Eugene, Oregon. After investigation I was told that the driver said he did not do it. Of course he did! I was asked if I had any proof like a doorbell camera. All I know is that the step was fine before the delivery and damaged after the delivery. I told the UPS rep. that if I want to make myself a liar and a thief, I'll steal a Lamborghini and say "I didn't do it". CLAIM DENIED. UPS just lost a lifelong customer.

I will literally use any other mail service at this point over UPS. This is the third time a purchase was attempted to be delivered by UPS to us, and EVERY SINGLE TIME, something went wrong to a point we had to pay in some way to try to have the package delivered. This last time was the worst. On 5/16, my husband was promised a delivery which never arrived despite tracking saying that it was “on its way”. Apparently, a 1lb item was too difficult to load on the truck, and the driver lied that he/she loaded the item at all.

Our employees' paychecks arrive via next day air from our payroll processing company. We always, in 15+ years get them on Tuesdays. With the exception of a major snowstorm or such. Understandable delay, we always get it by Wednesday if that happens. This time the envelope was mis-sorted somewhere between Denver, Colorado Springs, and Aurora. I have reached out several times, and get a different answer every single time. Tracking hasn't updated or changed in over 24 hours. First call, I was told that they website had not updated and it was out for delivery. That was Tuesday. Wednesday, I was told it was out for delivery. UPS driver whom we see DAILY (same driver for YEARS!!!) said he showed nothing on it. Called back Wednesday afternoon, was told it would be delivered Thursday, they were not sure what happened. UPS driver came, and again nothing.

NEVER expect a 2 day delivery to be two days. Package is now out 7 days with no ability to change the delivery address despite requesting online or by phone. Just a terrible company.

UPS has crossed the line this time. UPS tried to deliver a box that had been damaged and ALL the contents emptied. The package was supposed to weigh 41 pounds before the damage and ended up weighing 1.13 pounds. The physical dimensions were 18"x12"x12". Both sides and the bottom were busted and the empty box was taped back up without anything inside. The box was completely covered in packing tape to make it look like it wasn't damaged. The label wasn't damaged and it was shipped on to me. THIS IS THEFT BY DECEPTION!!!! They only paid $50 because it wasn't insured. They have to be held accountable in court for their theft and lack of responsibility.

Ordered a $300 package that was supposed to be here today. The estimated delivery time has came and went and still no package. Driver was within 2 blocks of my house 3 times within the window and still nothing. Been to the exact location twice today. Whoever routes these drivers need to be fired immediately. Been sitting here all day for this package cause has to be signed for and not to mention Been raining. Good luck getting to speak to a person.

I recently used UPS to deliver a watch for repair. The watch was a birthday gift from my daughter. The UPS Store accidently entered the wrong zip code and I unfortunately missed it as I was focusing on the street address. However, instead of UPS returning the package back to the UPS store, the UPS driver decided to select a residential address that closely matched the address, ignoring that the package was destined to a company name. Upon contacting UPS, UPS took no responsibility and denied the claim since the address was wrong to begin with. Now my watch from my daughter is gone. Is Return to Sender no longer a viable option?

UPS falsely reported multiple delivery attempts while I was home the entire time specifically waiting for an important package. No driver arrived, no intercom call was made, and no delivery notice was ever left at my address. For TWO DAYS I stayed home because UPS representatives repeatedly assured me by phone that the package was coming. I spent hours contacting customer service and was even told that a supervisor had personally contacted the driver and confirmed the package would be delivered within approximately two hours. This was completely false.

The boss she’s so unprofessional. I just asked a questions, calls me and gives me an attitude and also when I called out she got upset at me for calling out.

Customer service is nonexistent, cannot get help. Their AI assistant is absolutely horrible, with zero intelligence.

I've been working with UPS for a long time with my business, not only do we consistently have issues with time sensitive document deliveries making it to where they need to be on time never receiving refunds or money taken off, we also have major issues getting in touch with any kind of support even from our account manager, Camilla **. Honestly the worst service I have ever received has been from this company... They lose our packages and send them back weeks later, looking like they have been run over or thrown in a dumpster. All the while we are trying to contact them to figure out where they have gone, with no responses from the company. Support always gives us the run around, never taking responsibility for lost packages or damage and never once offering a refund for the mistakes they make.

I ordered a case of wine and the wine service sent it via UPS to a UPS store where I was to pick it up. I was twice notified that the UPS attempt to deliver to a UPS store failed because there was no UPS store employee present to sign for it. ARE YOU KIDDING?!! UPS doesn't know its own store hours? This is absurd.

Dropped package off on Saturday - Next day delivery (Monday - $525). Delivered Late Wednesday evening. Attempted for 3 days - 9 hours on the phone, over 14 transfers. Constantly explained that my transfer was simply sending me back to the Customer Service queue - not GSR as expected (supposedly the ones who can issue the shipping guarantee refund). Constantly assured "won't happen this time, I'll stay on the line.". It did. Talked to the store - they were not able, by policy to help. Had no suggestions - had heard the issue from others. 3 DAYS - 9+HOURS OF PHONE TIME. THEY WON - THEIR CUSTOMER SERVICE RUN AROUND SCAM WORKED. I could spare no more time, I have used UPS for years - NO more. I have recommended them - NO more. This is only the 2nd time I have EVER written a review of this type on a company - I rarely feel THIS adamant and wronged by a Company.

This review is regarding the rudeness of the driver with working for UPS. On my street, as you will see in the photo, there's a couple of pull-out places they can use, there's no need to block other people's driveways. He saw me taking a picture of him and his vehicle and taunted me while he was on the phone talking with someone. Rude and immature. This happened around 2:55 pm on Eastern Ave NE, Roanoke Va. I will be canceling and or not using any UPS services in the future. If it costs extra to use FEDEX or USPS, then that's what I'll do.

I work third shift and have a package that needed a signature. The web said it would be delivered by 12:15. It wasn't. I called customer service, they said it was 1 stop away. I waited an hour, called again, and they said it was 1 stop away. Someone lied, or they both did. Now I have 6 hours before I have to be back to work and still no delivery. I am disgusted.

This company is a shell of what it used to be, absolutely disgraceful how they take care of deliveries

Extremely frustrating experience with UPS. I wasted two full days waiting for a package because of inaccurate tracking information and poor communication from customer service. Yesterday, the live map showed the driver circling my neighborhood starting around 11:30 AM, but the truck didn’t come to my house until around 3:00 PM after I had already been forced to leave at 2:45 PM. Today, UPS gave me a delivery window of 11:45–3:45, then suddenly changed it to 12:30–4:30. Customer service even told me I was “number 46 in line” for delivery.

This company has gotten worse by the day. Changed delivery times 6 times in one day. I will not purchase anything from a company that ships with them.

I live in Lexington Kentucky, postal service has misplaced a very important piece of mail that I need. There are tickets to ride on a handicap bus. I paid $24 for those tickets and they have misplaced the mail. This is unacceptable. I only hope they did not steal my mail and give it to their handicap person that they may have in their family.

After over 40 years of business with UPS we are forced to stop using their service in favor of FedEx. FedEx reached out to us with lower prices and improved their service to us. UPS eventually reduced their prices to match after months of us chasing them around to give them a chance. We dealt with 3 different account managers before they deigned to give us better rates. Now after a couple months of review they say that the volume of our shipping does not support the deal they have given us. FedEx cold called us to offer the deal we have and to question us on how they could improve our service. UPS which is now enjoying the greatest profits in their history no longer cares about small businesses. They reward the giant corporations and punish the family run and struggling hard working entrepreneurs.

For the 6th time, my package (medication) has been at least 2 days late. It is always "unexpected delays". Well, the delays are always expected now. These are automatic shipments, so I can't order early. If I could request the shipper to use a different carrier, I would. As it is, if I have to ship something, I will use another company. The United States Postal Service is more reliable.

Updated on 05/19/2026: This is an update to my review from a couple of weeks ago. I filed a missing package claim on 05/12/2026. UPS JUST responded today with this: "Your investigation has been closed with a proof of delivery." So I called the CVS drop off point and asked if they had my package. They looked for all packages delivered by UPS. There is NO PACKAGE for me there - and there has not been one in the 6 times I've been to the CVS drop off point. I believe the CVS staff - NOT UPS. The new UPS:

These guys are getting as bad as Fedex. A package marked FRAGILE in 3 places, came in delivered looking like it was used to go bowling. Go to their site, they won't even let me file a claim. If I knew this, I would've asked the person who shipped it, if I could come pick it up instead. Lazy people, Lazy workers.

Worst delivery service yet. Notified me that package would be delivered at my residence on Friday. Saturday, I waited at front door until after eight. Called UPS. They promised that my fragile electronics would be here before six o'clock today - Monday, They also said a manager would have called me back within an hour on Friday. I just called UPS again a few minutes ago. They say that my package is sitting at some drug store somewhere. Bad show all around. Do we have to put up with shoddy service?

Terrible service. I scheduled pick up for a freight worldwide express cargo package on Friday to sent from the states to Asia but UPS did not arrived between the pick up window. So I call them and I was redirected and provided different phone numbers for a whole hour then finally reached someone who somewhat knew what they were talking about and stated that the nearest UPS facility will call me. They call me and tell me that they helped me schedule pick up for domestic package and I would need to call back to schedule for Monday pick up via UPS freight.

I am a business owner and I have had so many delays in my packages within the past year I lost count. Any time I order supplies I do everything in my power to avoid shipping with UPS. There was one instance the item was for my customer's Mother's funeral and UPS delayed the package. Recently I waited all week for a package, it finally made it into town, and for some reason UPS sent it to Florida. Using UPS services to ship your valued items is always a gamble. The delays, reschedules, poor timing and lack of customer service rank them the lowest of every shipping company possible. I'd rather get in my car and drive than to trust a UPS package delivery.

UPS does not provide proof of signature although they charge $13.00. When I requested proof, I was told to contact the receiver, who said that he did not sign for the package, it was just handed to him. This is simply a scam to get more money from customers. FedEx provides proof of the signature without having to ask for it. I am going back to FedEx for all shipments, which are very expensive international shipments. At least with FedEx I have proof of receipt if I am unable to contact the receiver.

Ordered ammunition with adult signature required. Two days in a row UPS driver said no one home. I was home both days. No UPS truck ever showed up. No note on door, no missed delivery notice. Only UPS driver lying. Cost me 50 dollars. I got so frustrated with UPS just had them return the ammo. Cost me stocking fees. What a garbage company.

What an absolute SCAM! I run an eBay store and purchased a UPS label that included insurance for lost/damaged items. Apparently when UPS hands it off to USPS to deliver, that insurance is no longer valid and guess what? The $50 mug my buyer bought showed up and the handle was completely broken off (I bubble wrapped and packed it very securely). UPS won't cover the damages and when they handed it off to USPS it became a USPS "Parcel Select" package with no insurance so guess who gets to refund the buyer out of their own pocket now? Me. Thanks UPS, you guys absolutely suck. Worst shipping company period. Why is it so hard to do your job right? You guys have thousands of these same 1 star reviews yet still operate the same way and don't give a rat's ass about the packages you handle. Absolutely pathetic. I sincerely hope y'all go out of business. You're literally robbing people of their money and products. Scammers.

Today I was supposed to receive two separate orders through UPS. One was medicine that was supposed to arrive by 10am. This one UPS said “sorted incorrectly” now coming tomorrow. The 2nd was supposed to arrive between 4:45-7:45. Well it’s now 8:15. Absolutely horrible service.

I dropped off a package at the Pembroke Pines UPS store on 15757 Pines Blvd at 2:50 PM. Paid $ 188 for next morning arrival to The Villages. Package was delivered 2 days later. UPS states that it was not dropped off at the UPS Store in time. I have a receipt that shows the time of 2:50pm drop off. UPS is denying a refund.

UPS SUCKS! No accountability, they lost my package after they picked it up from the merchant and lost it transit. I called them and they would not do anything about it. They blamed the problem of UPS losing my package on the merchant and told me to call them. If I could give them zero stars I would. This is not the first time having this problem with UPS. Recently had another experience like this. If given a choice I would never personally ever use UPS. They blatantly screw their customers.

I will never use UPS again. Overnighted from KY to PA and it's been 7 days and no package. When you say you will deliver over night and 7 days they still have no good answers just excuses. Tracking is useless. According to UPS tracking my order went from KY to PA and was out for delivery and 1/2 hour later it was back in KY again. This is fraud! They already lost a Class Action Lawsuit in 2015 for 25 mil for $25M. Guess some companies never learn.

UPS has a very dismal history with me about not delivering packages requiring signature within their projected 4 hour window. It’s not unusual for them to reschedule our delivery to another day after we have waited 8 hours at home so we could sign for our package. Obviously, it is out of the question for us to pre sign and expect to ever see our package. Simply atrocious delivery service. I have been tracking my recent delivery and the delivery window has been exceeded. As I track this delivery, I noticed the same delivery route that has resulted in pervious rescheduling so I am preparing for yet another rescheduling.

Absolutely terrible experience with UPS. I made multiple calls ahead of delivery to solve a very simple issue: I live in a gated community and needed the driver to check in with the leasing office for access. Instead of helping, I was bounced between representatives, given incorrect information, and even sent to “tech support” for something that had nothing to do with tech. That alone wasted a huge amount of my time.