United Parcel Service - UPS Reviews

You have a delivery tracker and it's not accurate, the delivery estimate changes all day and when a signature is required you have to wait all day.

UPS is the worst ever. Even if they deliver to a home address it’s usually to the wrong one. And when they ask for feedback they don’t respond. If you want to contact them? Forget it. They make it impossible. 100% of the time they deliver to the wrong address in my community.

Their drivers will waste hours of your time to save 1 minute of their own. I recently sent a wedding ring to my parents' house to ensure someone was around to sign for it. Did UPS actually attempt to deliver it? No. The tracking looked suspicious so I asked my mom if she got a notice or anything. Nope. They did not even attempt delivery. Instead, they chose to immediately take it to an access point. That's a problem because their access point has terrible hours and I have to work.

I am extremely disappointed and frustrated with the level of service I have received. The customer service experience has been one of the worst I have ever encountered. The information provided on the website does not match what customer service representatives tell customers over the phone, and even when calling multiple times, I received different answers from different representatives. No one seemed to know what was actually going on with my shipment.

Was at my apartment all day only to be emailed saying they “missed me” and are rerouting the packing to a UPS center that DOESN'T EXIST. I spend money to drive over to the access point to be told they haven't existed for a while. And now my package is floating around somewhere where I cannot track it or go to get it. I paid extra for this delivery only to be doing most of the work myself. UPS is lazy and the first package I had received went straight into my mailbox, all of a sudden the second delivery they couldn’t even bother knocking on the door or calling to be buzzed in? Doesn't make any sense and is highly unprofessional. Don't pay UPS anything unless you want to wait longer and do most of the work.

Marked as delivery but it wasn’t. Delivery guy is Erik. He didn't take a photo for proof. I can't even file a claim.

Day one UPS does not leave my delivery cause they couldn't get a hold of me. Day 2, they decide that they have the wrong address and return it to the store, I call UPS. The fact is they did have the right address but they still wouldn't give me my package. How does that make any sense?

Nothing but garbage. Driving double parked all day, out for delivery 9AM, delivery attempt 6:45 PM, for three days in a row. Horrible customer service. Just do yourself a favor and stay away for the UPS mess.

My package was on track to show up on Saturday 5/30/2026 between the times of 2-6 PM EST. At 1030AM I received a notice that the package was out for delivery and at 1120AM it said Delayed. No reason just that it would be shipped at another date and time whenever they got to it ASAP. Nothing changed until Monday morning when it said out for delivery again arrival time 2-6PM EST.

UPS is TRASH!! I shipped a package “Guaranteed” Overnight by 12pm delivery. They lost it and the package was 24hrs late. I called for a refund (15-16 times). Was able to reach a human, but they said they must transfer to “Guaranteed Service Refund Department” then the call goes straight to AI just like I first called every time!! They are SCAM ARTISTS!! I own 3 businesses and will NEVER use them again after this…

I had overnight early am. Here it is Monday and I still have not received my package. I paid 500 for next day early air. To get a refund you have to jump through a thousand hoops. This is the worst shipping company ever. Extremely poor services. FedEx is a 1000 times better than this crappy company.

I had a two day shipment that is medicine. It has been delayed now over 3 days. I will be without my medicine and in a concerning situation without it. I called and was treated terribly by Ramel. The call center was unhelpful and bad customer service. These huge companies get away with criminal behavior and there’s nothing the average person can do.

This is another UPS delivery problem. I ordered a new bed for my apartment which was supposed to be delivered yesterday on Thursday. I planned accordingly and need arrangements for my friend to help me move it into the apartment. I get notification at 8:45 15 minutes before they stop delivering stating that it was being delayed another day, but it didn’t give a reason so it’s now Friday 930 actually and they stopped delivering 30 minutes ago. They’re supposed to be delivered tonight and I made arrangements again. Now they say that they sorted it, which I think means put it on the wrong truck to be delivered so it’s not gonna be delivered tonight and it’s Friday which means now I have to wait until Monday for it to be Delivered.

They will not redirect a package even though it contained essential medication. Said they would redirect but did not. I would not ever choose to use this company.

I paid more than $100 to UPS to deliver an envelope containing documents related to a transaction worth over $40,000. I specifically chose UPS and paid a premium price because these documents were time-sensitive and important. The original package was sent from Lawrenceville, Georgia to Lakeland, Florida. Inside that package was a prepaid return envelope that was shipped on May 22, 2026.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a low star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a “courtesy” for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox.

Not even one star service! First I use to work for UPS. Love them but it has went down it’s not the same the service is awful. I ordered a package and their system doesn’t recognize the address and I corrected. I went as far to ask to leave it in the manager's office of my apartment complex. I also talked to the local driver actually on the day he had my package on the truck. He said it will deliver tomorrow. He knew what package I was talking about as I gave him all the information because it’s small and came in on his route red flag for zip. Customer service is awful and out source. The only bright spot was a young man that help me at the store which has been chaos in Texas period because you can’t go or leave packages at warehouses now stores are chaotic.

In consistent delivery, time was changed 4 times starting with original delivery date. Causing missed work and horrible customer service representative. Do not recommend using this delivery service. Unreliable. Even tracked driver on delivery map was block from my house then turned around and went to otherwise of town. Waste of time and gas running back and forth.

UPS delivery and customer service SUCKS!! They won’t deliver to my apt because if “safety reasons” and my lame ** apt mgmt won’t accept tenant packages because they suck too. There is zero notification that you received a package. Then it is left at a YOS store that won’t tell you if they even have the package, before you drive all the way to go get it. Btw the safety reason given was that someone might steal the truck. Well lock the truck, Jethro. Lame excuse.

UPS drivers are the worst, they don't ring the building's intercom, and if you request them to do that, they will disappear your package, and the customer service sucks, they will inform you what you already know, don't use this carrier. The service is a nightmare.

Never received my package. I opened a case for my package They sent me a photo of my package in front of the wrong house. I explained that it was delivered to the wrong house and they told me well that’s our proof of delivery. Then closed my case. This has happened more than once in my neighborhood, just previously I was lucky enough that my neighbor two streets over brought my package to my house. This time, no luck.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating. My package contained custom-made clothing and gifts sent from Nigeria for my brother’s wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck… and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck.

I’m extremely disappointed with the UPS customer service I received. I paid extra to have my package delivered to a UPS Access Point for secure pickup, yet somehow my package was sent to the local postal service instead. This completely defeats the purpose of paying for a designated pickup location. When I went to the UPS Store to get answers, no one could tell me where my package was or why it was redirected. I was passed around with zero accountability, and the staff acted like they had no idea what happened. Not one person attempted to look deeper into the issue or offer a real solution. I paid for a service I did not receive, and now my package is lost with no explanation. This is unacceptable. Customers deserve accurate delivery, clear communication, and staff who actually try to help instead of shrugging off responsibility.

I would give this company zero stars, but they don’t allow that. Terrible customer service. Customer service individuals lie to you and just tell you what you want to hear to get off the phone. I placed several escalations and even spoke to management, and no one was helpful (if they even call you back). Was trying to get something for an urgent event and paid for expedited 2-day shipping well before we needed it. When it didn’t arrive at the place on time, after about 10 calls to Fedex and multiple cases opened, we redirected the shipping.

Very unprofessional and disappointing. I updated my address and after 3 days still not received my package. Called again. They said the agent put a request but not updated the address which makes no sense and dismissive.

My package was sent out from Costco on May 15, 2026 via UPS. It went from Maryland, to Virginia, to Illinois, to Wisconsin, to Escanaba, Michigan, to Ironwood, Michigan (which should have been the final destination) on May 20, 2026. Did I receive it…..NO. It was then sent from Ironwood, MI, to Maryland, to Pennsylvania, and it’s currently in Illinois again on May 26, 2026. WTH?? It was originally scheduled to be delivered to me on May 21st. Now I’m getting it on May 29th. I’m so confused. I called UPS and got some run around about ground delivery, blah, blah, blah. He couldn’t answer why this happened. He just kept saying that the package will be delivered on May 29th. Talk about waste of money. They do need restructuring.

Without a doubt the worst service on Earth. I would have better luck if the package was shipped via pigeon. Constant delays, broken items, missed delivery dates. Package out for delivery... Never shows see you tomorrow. Or "sorry we missed you" even though I was home watching out the window. UPS is so trash. It's not even funny. I wish I could give them 0 stars.

Terrible now that Amazon is using UPS for both delivery & returns. Ordered heavy canned goods from Amazon, received a destroyed open box with nothing inside. Should have been 30+ lbs., but it was empty. Several more purchases, delivered by UPS, the boxes have been opened & retaped back up. Like these thieving UPS employees are shopping thru your orders to see what they want to steal. Returns now are a PIA. I'm on Day #4, UPS has refused to retrieve my Amazon return. Not a heavy box or anything, just no UPS. I've had to use the Chat with Amazon on 4 days, they keep reordering UPS to pick up my box, but they're nowhere to be found.

I do not understand the point of a delivery estimate that is never accurate. I hate when sellers use UPS. They never show up when they say they will and then you get to wait until they try again. If the delivery window isn’t accurate don’t provide it. It is worse to give bad information than to give no information at all.

When a company boasts about its ability to get medications to you on time and even out of the way in some instances I am disgusted. Not only did I pay for faster shipping, I waited all day while it said being delivered only to find out the medicine needed won’t be here for 3 more days. So much for UPS healthcare or care at all.

I had a package that was stolen, or it might be taken by a driver. The “evidence” of their delivery- is a blurred picture that does not include any relevant information about the parcel. When they scan the package- they see what’s included, so they decided to take it without doubt. Whatever you will do - they don’t think to help a customer. They don’t check their drivers, they left you without your package and without your money.

Timely delivery, destructive driver. We recently had a mattress delivered from Costco. The Delivery person damaged our front step with his hand truck. I filed a claim with UPS and in a short period of time I received a call from UPS in Eugene, Oregon. After investigation I was told that the driver said he did not do it. Of course he did! I was asked if I had any proof like a doorbell camera. All I know is that the step was fine before the delivery and damaged after the delivery. I told the UPS rep. that if I want to make myself a liar and a thief, I'll steal a Lamborghini and say "I didn't do it". CLAIM DENIED. UPS just lost a lifelong customer.

I will literally use any other mail service at this point over UPS. This is the third time a purchase was attempted to be delivered by UPS to us, and EVERY SINGLE TIME, something went wrong to a point we had to pay in some way to try to have the package delivered. This last time was the worst. On 5/16, my husband was promised a delivery which never arrived despite tracking saying that it was “on its way”. Apparently, a 1lb item was too difficult to load on the truck, and the driver lied that he/she loaded the item at all.

Our employees' paychecks arrive via next day air from our payroll processing company. We always, in 15+ years get them on Tuesdays. With the exception of a major snowstorm or such. Understandable delay, we always get it by Wednesday if that happens. This time the envelope was mis-sorted somewhere between Denver, Colorado Springs, and Aurora. I have reached out several times, and get a different answer every single time. Tracking hasn't updated or changed in over 24 hours. First call, I was told that they website had not updated and it was out for delivery. That was Tuesday. Wednesday, I was told it was out for delivery. UPS driver whom we see DAILY (same driver for YEARS!!!) said he showed nothing on it. Called back Wednesday afternoon, was told it would be delivered Thursday, they were not sure what happened. UPS driver came, and again nothing.

NEVER expect a 2 day delivery to be two days. Package is now out 7 days with no ability to change the delivery address despite requesting online or by phone. Just a terrible company.

UPS has crossed the line this time. UPS tried to deliver a box that had been damaged and ALL the contents emptied. The package was supposed to weigh 41 pounds before the damage and ended up weighing 1.13 pounds. The physical dimensions were 18"x12"x12". Both sides and the bottom were busted and the empty box was taped back up without anything inside. The box was completely covered in packing tape to make it look like it wasn't damaged. The label wasn't damaged and it was shipped on to me. THIS IS THEFT BY DECEPTION!!!! They only paid $50 because it wasn't insured. They have to be held accountable in court for their theft and lack of responsibility.

Ordered a $300 package that was supposed to be here today. The estimated delivery time has came and went and still no package. Driver was within 2 blocks of my house 3 times within the window and still nothing. Been to the exact location twice today. Whoever routes these drivers need to be fired immediately. Been sitting here all day for this package cause has to be signed for and not to mention Been raining. Good luck getting to speak to a person.

I recently used UPS to deliver a watch for repair. The watch was a birthday gift from my daughter. The UPS Store accidently entered the wrong zip code and I unfortunately missed it as I was focusing on the street address. However, instead of UPS returning the package back to the UPS store, the UPS driver decided to select a residential address that closely matched the address, ignoring that the package was destined to a company name. Upon contacting UPS, UPS took no responsibility and denied the claim since the address was wrong to begin with. Now my watch from my daughter is gone. Is Return to Sender no longer a viable option?

UPS falsely reported multiple delivery attempts while I was home the entire time specifically waiting for an important package. No driver arrived, no intercom call was made, and no delivery notice was ever left at my address. For TWO DAYS I stayed home because UPS representatives repeatedly assured me by phone that the package was coming. I spent hours contacting customer service and was even told that a supervisor had personally contacted the driver and confirmed the package would be delivered within approximately two hours. This was completely false.

The boss she’s so unprofessional. I just asked a questions, calls me and gives me an attitude and also when I called out she got upset at me for calling out.

Customer service is nonexistent, cannot get help. Their AI assistant is absolutely horrible, with zero intelligence.

I've been working with UPS for a long time with my business, not only do we consistently have issues with time sensitive document deliveries making it to where they need to be on time never receiving refunds or money taken off, we also have major issues getting in touch with any kind of support even from our account manager, Camilla **. Honestly the worst service I have ever received has been from this company... They lose our packages and send them back weeks later, looking like they have been run over or thrown in a dumpster. All the while we are trying to contact them to figure out where they have gone, with no responses from the company. Support always gives us the run around, never taking responsibility for lost packages or damage and never once offering a refund for the mistakes they make.

I ordered a case of wine and the wine service sent it via UPS to a UPS store where I was to pick it up. I was twice notified that the UPS attempt to deliver to a UPS store failed because there was no UPS store employee present to sign for it. ARE YOU KIDDING?!! UPS doesn't know its own store hours? This is absurd.

Dropped package off on Saturday - Next day delivery (Monday - $525). Delivered Late Wednesday evening. Attempted for 3 days - 9 hours on the phone, over 14 transfers. Constantly explained that my transfer was simply sending me back to the Customer Service queue - not GSR as expected (supposedly the ones who can issue the shipping guarantee refund). Constantly assured "won't happen this time, I'll stay on the line.". It did. Talked to the store - they were not able, by policy to help. Had no suggestions - had heard the issue from others. 3 DAYS - 9+HOURS OF PHONE TIME. THEY WON - THEIR CUSTOMER SERVICE RUN AROUND SCAM WORKED. I could spare no more time, I have used UPS for years - NO more. I have recommended them - NO more. This is only the 2nd time I have EVER written a review of this type on a company - I rarely feel THIS adamant and wronged by a Company.

This review is regarding the rudeness of the driver with working for UPS. On my street, as you will see in the photo, there's a couple of pull-out places they can use, there's no need to block other people's driveways. He saw me taking a picture of him and his vehicle and taunted me while he was on the phone talking with someone. Rude and immature. This happened around 2:55 pm on Eastern Ave NE, Roanoke Va. I will be canceling and or not using any UPS services in the future. If it costs extra to use FEDEX or USPS, then that's what I'll do.

I work third shift and have a package that needed a signature. The web said it would be delivered by 12:15. It wasn't. I called customer service, they said it was 1 stop away. I waited an hour, called again, and they said it was 1 stop away. Someone lied, or they both did. Now I have 6 hours before I have to be back to work and still no delivery. I am disgusted.

This company is a shell of what it used to be, absolutely disgraceful how they take care of deliveries

Extremely frustrating experience with UPS. I wasted two full days waiting for a package because of inaccurate tracking information and poor communication from customer service. Yesterday, the live map showed the driver circling my neighborhood starting around 11:30 AM, but the truck didn’t come to my house until around 3:00 PM after I had already been forced to leave at 2:45 PM. Today, UPS gave me a delivery window of 11:45–3:45, then suddenly changed it to 12:30–4:30. Customer service even told me I was “number 46 in line” for delivery.

This company has gotten worse by the day. Changed delivery times 6 times in one day. I will not purchase anything from a company that ships with them.

I live in Lexington Kentucky, postal service has misplaced a very important piece of mail that I need. There are tickets to ride on a handicap bus. I paid $24 for those tickets and they have misplaced the mail. This is unacceptable. I only hope they did not steal my mail and give it to their handicap person that they may have in their family.

After over 40 years of business with UPS we are forced to stop using their service in favor of FedEx. FedEx reached out to us with lower prices and improved their service to us. UPS eventually reduced their prices to match after months of us chasing them around to give them a chance. We dealt with 3 different account managers before they deigned to give us better rates. Now after a couple months of review they say that the volume of our shipping does not support the deal they have given us. FedEx cold called us to offer the deal we have and to question us on how they could improve our service. UPS which is now enjoying the greatest profits in their history no longer cares about small businesses. They reward the giant corporations and punish the family run and struggling hard working entrepreneurs.

For the 6th time, my package (medication) has been at least 2 days late. It is always "unexpected delays". Well, the delays are always expected now. These are automatic shipments, so I can't order early. If I could request the shipper to use a different carrier, I would. As it is, if I have to ship something, I will use another company. The United States Postal Service is more reliable.

Updated on 05/19/2026: This is an update to my review from a couple of weeks ago. I filed a missing package claim on 05/12/2026. UPS JUST responded today with this: "Your investigation has been closed with a proof of delivery." So I called the CVS drop off point and asked if they had my package. They looked for all packages delivered by UPS. There is NO PACKAGE for me there - and there has not been one in the 6 times I've been to the CVS drop off point. I believe the CVS staff - NOT UPS. The new UPS:

These guys are getting as bad as Fedex. A package marked FRAGILE in 3 places, came in delivered looking like it was used to go bowling. Go to their site, they won't even let me file a claim. If I knew this, I would've asked the person who shipped it, if I could come pick it up instead. Lazy people, Lazy workers.

Worst delivery service yet. Notified me that package would be delivered at my residence on Friday. Saturday, I waited at front door until after eight. Called UPS. They promised that my fragile electronics would be here before six o'clock today - Monday, They also said a manager would have called me back within an hour on Friday. I just called UPS again a few minutes ago. They say that my package is sitting at some drug store somewhere. Bad show all around. Do we have to put up with shoddy service?

Terrible service. I scheduled pick up for a freight worldwide express cargo package on Friday to sent from the states to Asia but UPS did not arrived between the pick up window. So I call them and I was redirected and provided different phone numbers for a whole hour then finally reached someone who somewhat knew what they were talking about and stated that the nearest UPS facility will call me. They call me and tell me that they helped me schedule pick up for domestic package and I would need to call back to schedule for Monday pick up via UPS freight.

I am a business owner and I have had so many delays in my packages within the past year I lost count. Any time I order supplies I do everything in my power to avoid shipping with UPS. There was one instance the item was for my customer's Mother's funeral and UPS delayed the package. Recently I waited all week for a package, it finally made it into town, and for some reason UPS sent it to Florida. Using UPS services to ship your valued items is always a gamble. The delays, reschedules, poor timing and lack of customer service rank them the lowest of every shipping company possible. I'd rather get in my car and drive than to trust a UPS package delivery.

UPS does not provide proof of signature although they charge $13.00. When I requested proof, I was told to contact the receiver, who said that he did not sign for the package, it was just handed to him. This is simply a scam to get more money from customers. FedEx provides proof of the signature without having to ask for it. I am going back to FedEx for all shipments, which are very expensive international shipments. At least with FedEx I have proof of receipt if I am unable to contact the receiver.

Ordered ammunition with adult signature required. Two days in a row UPS driver said no one home. I was home both days. No UPS truck ever showed up. No note on door, no missed delivery notice. Only UPS driver lying. Cost me 50 dollars. I got so frustrated with UPS just had them return the ammo. Cost me stocking fees. What a garbage company.

What an absolute SCAM! I run an eBay store and purchased a UPS label that included insurance for lost/damaged items. Apparently when UPS hands it off to USPS to deliver, that insurance is no longer valid and guess what? The $50 mug my buyer bought showed up and the handle was completely broken off (I bubble wrapped and packed it very securely). UPS won't cover the damages and when they handed it off to USPS it became a USPS "Parcel Select" package with no insurance so guess who gets to refund the buyer out of their own pocket now? Me. Thanks UPS, you guys absolutely suck. Worst shipping company period. Why is it so hard to do your job right? You guys have thousands of these same 1 star reviews yet still operate the same way and don't give a rat's ass about the packages you handle. Absolutely pathetic. I sincerely hope y'all go out of business. You're literally robbing people of their money and products. Scammers.

Today I was supposed to receive two separate orders through UPS. One was medicine that was supposed to arrive by 10am. This one UPS said “sorted incorrectly” now coming tomorrow. The 2nd was supposed to arrive between 4:45-7:45. Well it’s now 8:15. Absolutely horrible service.

I dropped off a package at the Pembroke Pines UPS store on 15757 Pines Blvd at 2:50 PM. Paid $ 188 for next morning arrival to The Villages. Package was delivered 2 days later. UPS states that it was not dropped off at the UPS Store in time. I have a receipt that shows the time of 2:50pm drop off. UPS is denying a refund.

UPS SUCKS! No accountability, they lost my package after they picked it up from the merchant and lost it transit. I called them and they would not do anything about it. They blamed the problem of UPS losing my package on the merchant and told me to call them. If I could give them zero stars I would. This is not the first time having this problem with UPS. Recently had another experience like this. If given a choice I would never personally ever use UPS. They blatantly screw their customers.

I will never use UPS again. Overnighted from KY to PA and it's been 7 days and no package. When you say you will deliver over night and 7 days they still have no good answers just excuses. Tracking is useless. According to UPS tracking my order went from KY to PA and was out for delivery and 1/2 hour later it was back in KY again. This is fraud! They already lost a Class Action Lawsuit in 2015 for 25 mil for $25M. Guess some companies never learn.

UPS has a very dismal history with me about not delivering packages requiring signature within their projected 4 hour window. It’s not unusual for them to reschedule our delivery to another day after we have waited 8 hours at home so we could sign for our package. Obviously, it is out of the question for us to pre sign and expect to ever see our package. Simply atrocious delivery service. I have been tracking my recent delivery and the delivery window has been exceeded. As I track this delivery, I noticed the same delivery route that has resulted in pervious rescheduling so I am preparing for yet another rescheduling.

Absolutely terrible experience with UPS. I made multiple calls ahead of delivery to solve a very simple issue: I live in a gated community and needed the driver to check in with the leasing office for access. Instead of helping, I was bounced between representatives, given incorrect information, and even sent to “tech support” for something that had nothing to do with tech. That alone wasted a huge amount of my time.

I recently had an extremely disappointing experience regarding UPS’s refund policy on 2nd Day Air charges. I needed to get two boxes to their destination quickly. I even paid extra to be sure they were there by 10:30 a.m. on the 2nd business day after the shipment. One box made it to its destination by 12:30 p.m. (close enough). However, the other box sat in a UPS facility in NJ (about 16 minutes from its final destination) from 4:24 a.m. on Friday, April 10th until MONDAY, April 13th when it was delivered at 12:40 p.m.

I sent a $6,500 check to my student loan provider to to meet the payoff date and the check was cashed before it even reached the delivery destination. If it's in your possession I'm inclined to believe it's one of your employees who cashed the check! Had to file a claim online and per the manager at the place I called they do not insure checks in that high of an amount. Overall terrible experience.

First, dropped a package off at 8:15 am and paid over $200 to have it arrive guaranteed by 8:30 am the following day. I dropped the package off as soon as the store opened for the day to give UPS as much time as possible to get it to where it was going. Didn't matter that I did, as UPS only picks up packages once a day at 6:30 pm. So, instead of having just over 24 hours to deliver a priority package, UPS only had 14 hours. UPS states they can deliver at a certain time, but cannot. So they charge you money for something they were never going to do in the first place. Be honest and upfront. I'm sorry, we cannot do that. If you guarantee something, you need to take proper steps to do it. UPS doesn't. They just say they can do something with no intention of doing it. Once they have your money, they no longer care about providing service.

This review has to do with my last experience and problems making changes to where I want to driver to leave my package. UPS appears to have a problem with their online system for placement of packages. I requested rear door multiple times, and they deliver to my front door. Even though I received an email stating I made the change, it does not get to the system that the dispatch and customer services sees.

UPS customer is awful. The company does not offer ADA compliant pickups without charging you. Even if you attempt to work with them to have someone come to the car at the store, they won't. UPS PREYS ON THE DISABLED AND SHOULD BE ASHAMED!

While I have had positive experiences with UPS, I have safety concerns where packages are left in apartment complexes. Any entrance/exit doors to these buildings are fire escape routes. Those exits are clearly marked. When a package blocks those doors, safety is the main issue during fire and smoke. Some of these complexes are specifically handicapped/wheelchair accessible. While simply tossing a package in the door may be considered delivery by the drivers, the possibility of physical harm or death is greater during an emergency. Take the extra second and put packages to the side. IT IS AGAINST FIRE CODE TO BLOCK THESE DOORS. PLEASE STOP BLOCKING EXITS.

They sent my package to the wrong city and won't let me submit a claim because they delivered the package so to them somehow that's this was a good thing that they just handed my package to a random person in the wrong city, a city that doesn't even have a house with the same number or street name I might add.

Absolutely awful customer service. Not helpful at all, anything they tell you you can find yourself online, takes forever to connect with an actual person who gives you no new information. Absolute waste of time.

The worst customer service ever. Please do not use this company if you want your package deliver to you, even medical stuff. the customer service representatives are very good at lying. I have been promised my packages 5 times and they were not delivered as was told. What used to be a good company was sold to a bunch of people of liars. I give one star only because this was the only option. Truly the company should be given 0 stars. Supervisors are very staff are very untrained and the staff are just occupying a job. Sad! sad! Sad!

I was scheduled to receive an important (flat) package sent to me by a relative. They sent me the tracking number so I could use the UPS to track. It traveled from the West Coast to Western Pennsylvania (close to me) and then the tracking just... stopped. I called the UPS store on the West Coast, and he was really rude to me and didn't let me speak on the call. It was as if he had a prepared to deliver a script regardless of what I had to say. Three full days after the delivery was supposed to come to my house, I called the 800 UPS number and gave the customer person my tracking number. He gave me a "well, the tracking was lost at X point, so, I guess we lost the package - oh, and go fill in a complaint while you're at it."

UPS driver in Gila Bend Arizona refuses to deliver packages at court window. Every time he comes into our court, he just throws the package on the security desk and walks away. Never completing the delivery like he supposed to. His attitude is horrible. Never seen a driver being so lazy, disrespectful and unprofessional.

We are a company that ships a lot of product internationally. We recently shipped a shipment that contained 2 large parcels. One made it to the destination country, the other was lost before it ever left the states. I called UPS every single day for 2 weeks. What an absolute joke this company is. Firstly, out of probably 14 different agents, only 1 was remotely helpful or even acted like he cared. There is a number for international tracking, but they cannot help you with claims, give you any information, or even seem to have access to other departments. The number for international claims goes nowhere and no one ever answers. It is a dead end number. After months the claim was finally paid. There was over $700 worth of product in the lost package, and UPS paid out $100. Never EVER use this company. There are so many other freight Carriers to choose from at this point. UPS IS THE WORST.

UPS let a package sit at their facility for three days in the city where I live before realizing it was LOST. Their records showed it arrived in the Lubbock Texas facility on Saturday April 18 at 7:09am never moved since. It was supposed to be delivered that Saturday. I called the customer service number and was told to call the sender. Why would the sender know where the package is? I was told to wait 1-8 days for delivery. This is unacceptable as I have paid for this service and it is well outside the date of delivery. I asked for the phone number to call the facility in Lubbock, and was told by the operator they do not have that number. It is impossible to believe they do not have the number for your own facilities.

I recently used UPS for a 2 day shipping hoping an important package will arrive on time. First able, the tracking number was wrong so I couldn’t track my package. Then at the store they gave me another tracking # and it’s says they attempted to deliver my package but no one was there. Which is not true since my family were all day at home waiting for the package. The driver doesn’t show any proof of this and unfortunately my family don’t have a camera confirm or deny this. So, UPS put that in the tracking info to get away with any refunds. This happens on a Saturday and they didn’t attend to deliver the package on Sunday cause they don’t work that day? How weird is that? My package was finally delivered on Monday. So, they charged me for 2 day shipping and it took them 4 days to delivered. Next time I’ll use FedEx instead.

UPS is a joke!! Do not use! Customer service is horrible and lazy delivery service!! I am glad they are declining and hope they go out of business!

Went to the Euclid location and because CHRIS did not understand what I was asking, he started getting loud, and making it known to his other staff that there was a problem, then proceeds to explain an answer to questioned I did not ask. Didn't offer to get anyone else to help, just yelled at me in front of everyone. I work at WUSTL and come in here a lot but will not any longer and CHRIS also told me GOOD when I told him I will be going somewhere else because he was not understanding what I was asking. Then he stated that he has helped me with prints a lot and I told him more reason why you shouldn't be so hostile (I never need help).

The young woman who just assisted me at UPS Store #3170 was neither friendly nor professional, and she was unwilling to help. I recommend that UPS provide better training to its employees regarding customer service. The staff here has always been friendly in the past, but today is Monday, and this young woman seems to be in a bad mood. Thank you.

Unreliable. Never on time..they update my deliveries two or even three times.

The biggest problem is, they don’t care. If they did we wouldn’t be having the problems we’re having and they wouldn’t have the reviews they receive. Practically every delivery that originates outside of my state, is delayed. Thursday delivery with signature required, delayed until Friday from 3:15 to 6:15 PM. I rush home and get here about 2:55 PM and there’s already a note on the door the driver was here 2 1/2 hours ago. What’s the sense in having a three hour delivery window if you’re not even gonna come close to sticking to that? Email received they will try again on Saturday. Just got an email stating they will deliver on Monday. It’s like this with every delivery and whoever is running the show and causing these delays needs to be fired. I don’t have these problems with the Postal Service or FedEx. I refuse to use UPS from this date forward and will request an alternative delivery if I have the choice.

My son moved to another state. We used the UPS fragile shipping service. It cost a large amount of money, but we decided to go with it because of the so-called guarantee they provide for any damage. My son's desktop was damaged. I got ahold of UPS, filed a claim and provided pictures and receipts. They put us through the wringer so badly, they make it impossible to be refunded. It wasn't even an expensive item that was damaged but nonetheless they made it impossible. He never received the refund for the damage. We will NEVER use this service again. Save your money and package your items yourself. I could have done a better job than they did.

I ordered three packages a couple weeks ago and they said they delivered it but I never received the items. I am told different things every time I speak with someone. They even closed one of my claims without speaking with me, compensating, or locating my packages! I would be better off with any other delivery service! I’d have better luck creating the items from pure nothingness than them finding it or giving me a strait answer. How does UPS lose three humongous packages!? Don’t use UPS and you want have to find out. Customer service is also 70% of the time an absolute joke. I’ve stressed to them the dollar value of these items which to any normal person would be a huge deal but to them it doesn’t matter at all!

A UPS driver just threw a heavy package at my BACK door in a puddle of water, not up the stairs nor front door. I called three times for help but no one can help until I give tracking number, which I cannot see as package upside down, as it is now just getting ruined in the water. Agents absolutely no help. We deserve better as now I have to call you to return the box which will be denied as product will be ruined. Please look at photo and tell me how to read tracking number. Also can’t read receipts as ordered several packages.

I am always having trouble with UPS delivering to my house. Every other service delivers to my front door and leaves packages on my front porch. FedEx delivers here. USPS delivers here. Amazon delivers here. Everyone except UPS delivers to my front door for some reason. UPS is the only service that has a problem finding my house. They always leave it at the neighbors cattle guard I’ve had stuff rained on. I’ve had stuff ruined. I have reported this over 10 times to UPS and no one does anything except for say they’re gonna let the drivers know. I am so sick ups. If I could find a way to not use them when I place an order I would. I have even canceled orders knowing UPS was gonna be the delivery company because that’s how bad they are.

UPS was a complete FAIL in regards to delivering my package. Even with specific instructions as to my address, they failed to deliver! TOTAL unhappiness here!!

First off your driver dropped off the wrong one or two packages. Okay, second of all the guy that called me they called corporate was good. The next guy Mark from Kansas City with a rude ** piece of crap I said, "I cannot get fired because he was better than everybody else so"

This is the worst shipping company ever!!!! I - as a private person - sold some used clothing for CAD78 and they did hold my package because they needed a "commercial invoice". This is absolutely bogus since I don't have a company and I filled out the customs declaration just fine. Ridiculous behavior - I will NEVER use UPS ever again!

Customer service?? There is ZERO Customer service. You couldn't get a hold of anyone even if you wanted to... If I have a choice, I will choose something else.

Wanted to mail a small book at the UPS at 303 Gurley in Prescott AZ. Clerk quoted me $30 to mail a $25 book 12 miles away. WHAT??? RIDICULOUS!!

Unreliable delivery times, misdelivered packages, and poor customer service, my insulin was scheduled to be delivered 4/19. The driver didn’t deliver due to me shortening the street suffix to CT instead of Court, same morning I paid $14 to deliver to their UPS ACCESS POINT (thinking it’ll be no problem). It took 24 hrs to update. Finally it’s 4/20. Now tracking says it’s heading to Access point, for me just to get the same message prior about street address wrong (THE DRIVER TAKES THE PACKAGE TO THE LAST ADDRESS THAT THEY COMPLAINED ABOUT THE STREET ADDRESS IS WRONG).

Paid for overnight delivery on a Saturday package equine delivery of semen to breed a race horse costing me a lot of money not being able to breed this mare. Course they could care less. Will no longer ever doing business with UPS again. Worst shipping company ever with no customer support.

Worst delivery service ever. I was waiting for my prescription eye glasses and they were out for delivery. The driver must have passed my house 5 times and no delivery. I was tracking the delivery on their app. 10 pm all of a sudden, there is a new delivery date for Monday now. Bullcrap, UPS can suck it.

UPS truck smashed into my street curb yesterday and severely damaged it. They insist that they don't have to fix it because the city owns the streets. I explained to them that by statute the homeowner is responsible for fixing and maintaining the curbs. UPS refuses to deal with me because they insist the city is the plaintiff; the city refuses to deal with UPS because they insist I am the plaintiff. Obviously, this is the UPS M.O. and there must be millions of people who have suffered property damage from them. (I was not receiving or sending a package or in any way involved with UPS.) Would anyone like to contact me with their experience with documentation? I can easily see a class action lawsuit here. Thanks in advance.

We have used UPS for over 30 years. We ship all of our packages with UPS, but use a third-party software for this. Up until the end of last year, I could order boxes through our online UPS account. Now I cannot because I do not use our online account for the actual shipping. We still pay their shipping rates to them on the invoice they send out every week. I have spent over 3 months going back and forth with them, trying to get boxes for my stores to use for shipping. First, I was told we did not have an account representative and that once they assigned our account, they would contact me. Needless to say, no one ever did. I got a case number and someone was supposed to call or email me. Still nothing.

Just went to the new store in Mebane to return some Amazon. The gentleman that helped me was kind, courteous, and professional. It was the first time I’ve left a UPS store and not been frustrated. Highly recommend this location!!

I used to rely exclusively on UPS because their delivery service was consistently reliable and efficient. Recently, however, the level of service has declined noticeably. My most recent package has already spent two full days just processing in Red Deer, which is unacceptable. Based on this experience, I’ve decided to switch to Purolator, who recently delivered a shipment ahead of schedule.

The absolute worst company on the planet. Worthless delivery estimates. Incapable customer service. Just one crap company. Do not use.

One of the best UPS drivers ever Marlon **, always delivers on time, safe and super supportive

I have been tracking my package all day. It was supposed to be here a couple days ago but has actually taken 5 to 7 days to get here. Still not here. Accessing the map requires you to login with a code sent directly to your email as if it was a top-secret package. I literally ordered a poster. No communication, no live updates. On the map once I got into it you can see the truck literally sitting down the block not moving for the last three hours. In this day and age with all the other options UPS is by far the worst option you could get.

UPS store State Rd 84 Davie, FL. I specifically wanted to send a letter UPS because they are dependable. Charging me 30 dollars for express I get a shipping label. Go to check the next morning it was a USPS label. IT WILL NOT GET THERE IN TIME. I spent 30 on something that cost me 8 for the same service.

UPS was once reliable, efficient, and a trusted shipping giant. However, standards have slipped as other shipping companies eclipse their once-golden standards. Customer service has been atrocious with AI makes it impossible to resolve complex issues that arise when lazy drivers do not do their job. For example, recently a UPS driver was too lazy to simple scan the QR code to get through the gate to my apartment community. This pushed my delivery by two full days.

Delivery person never came to deliver package, but they scanned it and said they attempted. This isn't the first time, it's almost every time UPS is the carrier. Contacted them and they did nothing to solve my issue, bad employees are the reason business fail. Can't wait until this company fails.

I see I am not alone with my disappointment with deliveries from UPS. I try to make sure I do not use their service but Amazon uses them for some deliveries. All deliveries from them ARE NEVER DELIVERED. They only leave a note for you to pick up your stuff. If I could pick it up, I would not have had it delivered. MANY CUSTOMERS are complaining about this so change it! Make sure your workers are actually working and getting deliveries to customers. This will harm your business more than you know. I personally have discouraged many people from using your service. DO YOUR JOB! People are staying home and you are not even knocking on the door out of pure laziness.

UPS is the worst...This has happened more than once. Driver comes to door does not knock on door or ring doorbell. Leaves a post-it note with nothing on it. Says they delivered product. Which needed a signature. How is it delivered?. Also took time off from work to be home. If I see a company using you for deliveries I'll cancel my order. Will never use your service or receive packages from you every again. I do not want ups on my property ever again. You are the worst.

Extremely frustrating and won't buy any products from merchants that are using UPS. The package tracking schedule intentionally misleads you to believe the wrong schedule. I've been tracking my package for days, and finally package arrived at UPS facility to be delivered. UPS tracking system indicated schedule delivery from 5:15 pm to 7:30 pm, and delivery driver left the note at 2 pm. "Sorry we missed you," and "We'll try again on the next delivery day." Gain, UPS tracking indicated will deliver tomorrow from 5:15 pm to 7:30 pm. Great, tomorrow is Saturday, no work, I can wait at home for the delivery. Btw, I was constantly checking my phone for any delivery updates.

WHEN I SAY THE WORST EXPERIENCE I HAVE EVER HAD… I MEAN IT! The customer service is horrible. They hire cheap and unreliable workers! I requested for my package to be picked up. I paid the 5.99 and they still messed up. They left the request on pending and still tried to give me some bs about wait. If something is overnighted it’s important. They treat no circumstance as important thus causing additional issues. Then I call and it’s excuses after excuse! This company is the worst!

I had a very disappointing experience dealing with Ken **, a supervisor at UPS in Newhall. He told me he would get back to me regarding my issue, acted like he was going to help, and then completely disappeared. I never received a follow-up, a call, or any communication at all. Customer service and communication go a long way, especially from someone in a supervisory position, and unfortunately Ken ** showed neither. It’s frustrating when a supervisor gives you false reassurance instead of actually helping resolve the problem. Shame on you, **. Leadership should mean accountability, professionalism, and follow-through — all of which were missing in this experience.

Missed delivery. Said city was incorrect, even though I have been living in this same city for 45 years. Absolutely ridiculous. Terrible customer support and tracking.

Literally ran over and damaged property, very very hard to get them to fix. Many people have same complaints. Trucks use my drive as turned around. Say they won't stop even after damage occurred. They couldn't care less. Lawyer up right away, or they will take their sweet time till you give up or you use only who they say. Get better and treat your customers better.

I ordered something earlier this week with the expectation that it would be here today, as I need it to practice for a competition I have coming up. I took off work early to come home and I waited and waited, watching the tracker get closer to my house only to turn around and head back to the station. At this point, I was confused and a little aggravated, so I called their customer service and got little help from them.

I ordered some car parts and waited 2 weeks for a UPS delivery. The delivery was made to the wrong address. I called UPS and told them my cameras did not catch any UPS truck or driver around my house and the picture that was taken does not match anything around my house. The customer service rep said because it shows it was delivered they can’t do anything. Really? In 2026 we still have this kind of ignorance? As if the driver can’t make a mistake (he did) and get him to retrace his deliveries because he messed up. I had no clue UPS was this incompetent and now I worry every time one of their drivers comes out to deliver my packages.

Lost package. Can't find a way to call UPS. Go to UPS store and they give me 800 number. Call 800 number, almost impossible to speak to a person. They tell me to make a claim. Claim doesn't work because it says not a legitimate tracking number (even though it was pre populated). Call again. Struggle to get someone to speak to. Get someone who tells me I can't make a claim. Sender has to. They'll get back to us in about a week or two. WILL NEVER USE UPS AGAIN!!!!

Once again they are lying saying delivery attempted and it was not!! I am so tired of dealing with this company! I wish people would just stop using them when sending me anything!! It's so easy for the drivers to just lie when they don't want to do something like wait, go up stairs, etc.. Stop being lazy and do what you are paid to do!! I'm sick of y'all!

UPS used to be good. I don't know what happened to it but they should just go out of business. Lock the doors and stop handling packages. It's always late. Never on time. The drivers are nasty. Their trucks are from 1980. UPS should just shut their doors and give up.

Worst service EVER. Ordered from a company where half the order shipped UPS and the other half shipped FedEx. I received the FedEx package, but not the UPS; but shows delivered online. Called in and was told to contact the shipper. They did their part and shipped it; but UPS blames shipper. Called back to UPS and they told me it delivered to the address; I guess I am a liar in their eyes as FedEx made us sign for it and it showed up, but never seen UPS all day. They are doing an investigation and how long is that going to take? Probably hoping I forget so they do t have to pay a claim.

They like to come up with excuses to not deliver the package. They said that they couldn't deliver the package to my address because it didn't have a unit number even though it's a business and all packages go to the main office, and they knew that because that's what is in their notes for this address.

UPS SUCKS! What a joke of a company. It doesn't even allow you to see when your packages will arrive. How is America the #1 economy in the world with such awful terrible garbage service? I sent a package on Friday night from Manhattan, hoping it would be enough time to get to NJ on a Monday before 10:30 am. Every single time I order Ground, it gets there by 10 am. I had a rush delivery so I paid 3x more for Next day. When I checked on Monday, tracking said it was out for delivery at 9:06 am. I wait and wait, 10:30 am passes, 12:00 passes, 1:00 passes and I call customer service. What do they tell me? My package is #65 in line to be delivered. WHAT IS THIS GARBAGE??? Time sensitive package to a dentist, and the customer service lady could care less! She didn't care at all! UPS is the WORST. STOP TIPPING THEM AT THE END OF THE YEAR - THEY DON'T DESERVE IT!!!

I shipped a package from Oklahoma to Florida. It was a custom computer with original work that documented film festival wins for the recipient. I took out the insurance just to be sure. The package was stolen and, despite having taken out insurance, I'm told "Nothing we can do since it was up to delivery standards set by UPS." So, basically, original documents that are priceless are in someone else's possession and you want to not honor the insurance and make it right? Are you kidding me? Not to mention your counter help grabs at personal property like it's normal. I don't understand how a company that is so smart can be so foolish in this matter.

Today a UPS delivery driver opened my exterior storm door and pounded on the interior door drop the package on the porch and Upon returning to vehicle and exiting the location blew horn 3 to 4 times. Your 1-800 customer service and local hub supervisors state this is UPS policy in order to let customers know they are in the area. This practice is out of touch with technological advances in the 21st century and also inconsiderate (especially with the likelihood of multiple deliveries in close proximity) in any residential area.

I sent package a week ago from Lebanon TN to Nashville TN to the Consumer Affairs Division. Very important. Why has UPS not delivered that. Totally unprofessional uncall for. I was promised by UPS Location in Lebanon TN it would get there by March 24th 2026. Still not there.

If you use eBay for sales and ship through UPS, they are cheating you. Nothing we can do about it either. Ebay does an adjustment because UPS says I was undercharged. One example, A standard box 48x4x4 per stamp on the box. It weighed about 3 lbs. UPS store came back and adjusted the charge by changing weight to 40 lbs and box was 49x6x5. This is the 6th time for this to happen. If run label through my Shippo account or my UPS account it does not happen. Only Ebay package dropped off at the UPS store. There is no way to contest it. DO NOT USE THE UPS STORE IN MANKATO.

HORRIBLE CUSTOMER SERVICE. THEY HOLD YOU HOSTAGE ALL DAY WAITING FOR DELIVERIES THAT NEED SIGNED FOR RELEASE. They lie about when you should receive packages. They don't even attempt to knock or ring a doorbell. You can be home waiting by the door and just find a "missed delivery" sticker on your door when you open it. Calling them is a joke. They say 7 stops away... then 2 hours later... they say it's 5 stops away... then another hour later they say 11 stops away.. then... they say it will be delivered before the end of the night. Well 2 days later and it on repeat for not delivering your packages. Don't ever make plans if you have a UPS delivery that week... They hold you hostage at home until you get the delivery... if at all. Then they don't even want to help after days of them not doing their jobs. Ridiculous. BOYCOTT "UPS". They should be held accountable for crappy service and lack of knowledge of running a business.

The UPS driver: Driver has made a delivery attempt. Please consider making a delivery change to get the package faster. Driver never came to my house. I have cameras all around my house. The driver lied. People pay for a certain type of shipping and get item 4 days later. UPS is a scam. People should start suing them for false advertising and embezzlement. Taking people money and using the lie that they tried to deliver and they did not!!! I have proof!!!! Where the pictures at. They take pictures when they deliver. FEDEX IS BETTER COMPANY.

Package delivered to wrong address with pic provided of said package sitting in front of an address that is not mine. CS via app nonexistent as “ai assistant” was like beating my head against a wall. Telephone number same. Unable to file claim via almost unusable app due to conflicting info on YOUR APP. Day later, a human rep was just as useless, reading from script. TLDR-y’all misdelivered the package & place the responsibility on the intended recipient to do the legwork to correct, all with an unusable app & almost nonexistent “customer service”. UPS used to be a reliable, trusted company. Idk what happened but given the choice, I’d never use y’all again.

Customer service isnt helping me do a claim on my package. Says it was delivered. But I never received it. Asked to speak to a supervisor. Said they'd have one call me back, still no call back. Very frustrating to deal with this. Not getting any resolution on this matter. I'll make sure I NEVER order from any company that uses this company for a delivery method!!

I would rate UPS less than one star if I could because they employ drivers that can’t tell the difference between the correct delivery address and the wrong address they leave your packages at. And then they tell you they delivered it to the correct address when they didn’t. On top of that the UPS claims process is set up for the claimant to fail the application process because they demand information that isn’t available to the public in order to continue with your claim, thus preventing the claimant from filing for a refund.

I made a mistake by making a change of delivery. I spoke to several people at UPS assuring me it could be done if the sender would give it the OK. Several people from UPS customer service said it is free of charge, just contact the sender and it should be rerouted to me. That was false. Then after I called multiple times and got someone to listen, I got the sender on a 3 way call. They then denied they could reroute the package back to me despite it being within my city. I just wanted to cancel the change of delivery since the sender acknowledged I paid for the item and the shipping. UPS was very misleading to tell me it could be done. There was no offer made by the UPS or the sender to do a package intercept, which is the real reason.. They still had to ship it back FOR FREE to the sender, which costs $13. It would be cheaper to have the option to cancel a change of delivery (either by sender or receiver).

I would like to say that I'm very pleased with your services today and that your driver was a very nice gentleman and was in very good spirits. And I hope he continues to be my driver every time. Thank you.

I was supposed to receive my package on 3/25/26 but it's delayed again. Mad part is they have no explanation to what is going on even though it shows arriving & leaving the same 2 different cities at 2 different times yesterday.

UPS is by far the most difficult carrier I have ever dealt with. This company changed me for expedited next day service and the package was delivered until two weeks later. I requested for a partial refund. I was told that this was expected for a guaranteed refund. After a week of back and forth, only to be told that I wasn’t eligible. This.company overcharged me for express and then turnaround, sent my package to KY and Miami in the US before shipping it to the Caribbean. Then they blamed it on customs hold, which in fact the package shouldn’t have gone to the US. People don’t trust this company with your business. They have terrible customer service, they are unreliable and refuse to take responsibility. I would never recommend my family or friends to them. I paid for service not received. Benita

They don’t train the drivers properly or something, who in their right minds pulls up to deliver a package that need a signature before 5pm, this shit mad stupid, y'all need to better train y’all’s drivers, or hire some with better common sense, y'all drug test right? Seen people on drugs think better than some of these drivers. Nah fam nah, and now this circle of missed deliveries is going to start because they just don’t got common sense.

Constant delivery delays with no weather issues. Leaving packages outside of the sheltered front porch area, not taking responsibility for lost packages, tracking system is pointless. Customer service is horrendous. Overall, the worst shipping company in America.

I was waiting for a package to be delivered on 3/24 and it was not. When I tracked the package, it showed that the delivery guy could not make contact with the receiver. I live in a senior mobile home community and watched the truck come in the park, drive past my home, go around the block and leave. I reached out to chat support, that's a joke, spoke with a customer care (that's a joke) person, who said that there was a problem with the shipping label and to notify the shipper. I notified the shipper if the problem and they started a grievance with UPS.

Shout out to the UPS driver who delivered a package in Marine, MN on Friday! I was waiting on an overnight UPS delivery containing a federal apostille and FBI background check needed for a correction with the Spanish consulate on a very tight timeline. I had to leave early for a performance gig and couldn’t receive the package myself, but my parents were there to pick it up.

I placed an order with Amazon who outsourced to UPS to deliver my order. The first delivery attempt on Amazon stated it was delivered. But that was a lie. The second attempt on Amazon stated delivery attempted but needed a code for the door. That was a lie. Finally, I was able to speak with a UPS rep to alert her to my situation and that I live in a Senior building. No code is ever needed for the front door and the driver can use the phone number associated with the item upon arrival. She assured me my item would arrive today by 9 pm. Today, the UPS driver through Amazon made the delivery with no notice, proof of delivery and no pictures. Finally, we checked our mailroom on the first floor. Our package was placed against a wall. The driver could have used a dolly, got on the elevator and delivered to my front door on the 3rd floor. The laziness and incompetence is bemusing to me!!! Totally unacceptable.🙄

Disappointed with how every employee lied about my package, now I'm still waiting to get my money refunded since they didn't not intercept the package as I have requested. I do have confirmation numbers on all my conversations, but when I call back to inquire, they are clueless.

I mailed a check of 10 thousand to Azura credit union for a refinancing and opted for certified mail, they charged me $11.55 at the UPS store Manhattan KS 66503. My check never made it to the destination and I couldn’t track after I received a receipt and tracking number. I went in the store few times to figure out what’s going on but they couldn’t help. One person said they are not to blame and that I should go to the post office 🏤. After I went to the post office I was told the tracking number was wrong. 😑 I had to go back to my bank and cancelled the check to send a new one with FEDEX. And they refused to refund me because they don’t refund for certified mail.

Packages NEVER arrive when originally promised and now they have LOST my package. Worst delivery service ever. My package needs signature so I am now stuck at home because they have NO IDEA when it might be delivered since they can't even find it.

This is the ABSOLUTE WORST COMPANY IN THE COUNTRY. I have paid for 2 day air NUMEROUS TIMES and my package arrives 3, 4 or even 5 days later. Does their "customer service" contact the CUSTOMER to say "hey, we owe you a refund"??.... NOPE! So, try to call "CUSTOMER SERVICE" and you know the rest: zero answer, zero liability and you have zero chance of anyone answering your calls.... all day long, every single day of the week.

Was driving behind a UPS truck. There woman driving it just stopped in the middle of the road and the woman driving the UPS truck just sat there waiting for the homeowner to walk out to the truck and get their package instead of pulling over to the side of the road. Then she turned into the parking lot of the Post Office which is where I was going. I was turning onto the parking lot and she pulled the UPS truck long ways in front of me blocking the parking lot. I honked my horns and waved my hands and she finally backed up and parked by the side of the Post Office. This woman cannot drive and is a menace to highway safety. It occurred 3/21/26 at approx. 12:30 pm in West Carroll Township, Pennsylvania. Use your log to identify her and fire her.

Package due to arrive on Fri, package goes from CA to KY, hmmm, I am in AZ, any reason my state gets skipped?? Now it's Sat, tracking shows it's now 20 miles away, ETA is now Monday??? Are you kidding???

Completely incompetent and obviously liars. Earlier this year they lost my birth certificate! Look at the screenshot and it claims there was an attempt at 11:14 and 12:14 even though the time of the screenshot was at 11:59! Would love to see their explanation!

Extremely disappointed in my experience with UPS. I paid for overnight delivery on a check that is now missing, despite being marked as delivered. I’ve checked my entire property and my neighbor's address on Route 56 with no luck. To make matters worse, the phone support was non-existent. As a former CS agent myself, I know the importance of communication, yet I was hung up on and transferred when asking for delivery details. Now I'm told to wait up to 8 days for an 'investigation' for a service I paid a premium for. This needs to be escalated immediately and I want my $25 refunded.

They are the worst for delivering packages even when it is to be delivered before noon and it goes past 5pm they don't get it to you. They play off the text as a live agent when in fact it is a bot. That is a given when he says his name is Tetrax. DON'T EVER USE THEM!!!!!

Made 2/5 stars. Still hoping it will arrive. Since the dinner plans require the tool I ordered. Now the middle east conflict is going to cause a delay. Or it is the winter, or the mountain roads, or the weather. UPS has delivered to the wrong address, wrong street, wrong city, wrong state, wrong side of the USA. And I no longer order “Live Lobster” for my wife’s birthday or our anniversary. Seems the boxes are emptied, and thrown behind other boxes in the delivery warehouse. I will not order from the Amazon as they use Ups. Rather than Ups delivering to our physical address, they dump the package at USPS. In our small town, the USPS only delivers to PO Boxes. So all orders go back and forth, and I get a refund months later when packages are not deliverable. Yay Ups.

A package was shipped to my husband from the Murfreesboro VA on the 13th of March. It was to be delivered by 4:00 on the 13th. Instead we are still waiting on the 16th. Murfreesboro is only 2 hours from us but it was shipped to Ohio instead. It was back in Nashville by the 14th but at present on the 16th they have not updated their scan or it has not been scanned. My husband needs his meds. UPS you make the Postal Service look Good!! Talk about snail mail. You win the prize.

This is at least the 2nd time this has happened through UPS. I buy car parts online quite often. Sometimes the items are big and bulky, and require separate shipping numbers, BUT are identical to the other items in the order. How is it that I can order 2 truck leaf springs and 1 of them come to a screeching halt (according to tracking) somewhere in route to the destination??? It's likely that when the item is changing vehicles, the tracking numbers are NOT being checked and only the description is be looked at.... Someone says, "yep, already loaded that one", but it's the wrong description. So... one of the items gets left behind. The guy doing the final delivery only looks at an order number or a single tracking number, instead of both, and marks the ORDER as being delivered.

I have never been so disappointed at a company so much as I am today. We had two delivery attempts the past couple of days, when we were not home because we work. We went on the Ups website and requested the package to be delivered today (Saturday) which we paid extra for. Called Ups to get the run around and was told that they would dispatch the driver to get no delivery and it's 9pm! I'm so disgusted on how this is all being treated. I get much better service in the store.

I live in the Ravensworth Farm community and we had a package delivered today by Shomari. As always, he is sooo kind and very professional. Our family are grateful for having you and James delivering our neighborhood. James, where are you!?! We miss seeing you! Thank you Shomari and James!!!

This store has truly gone down, no wonder Amazon doesn’t list them anymore. They won’t even scan the label from your phone, staples does then they wanted to charge a printing fee of $5 , if they want to keep customers, they really need to try harder to help their customers, otherwise another merchant is more than willing but I do believe they will close!!

Berlin CT. Great employees, friendly, very helpful and knowledgeable. Shout out to Lou and William. 3/9/26. They helped with advice about shipping a package to family in North Carolina, price and arrival date.

UPS returned my package to sender for the second time. They say my address doesn’t exist. Not the sharpest tools in the shed at UPS. Amazon, Chewy and Target have no delivery problems. I have my address in large black letters in my window. Very disappointed.

Shipped a package through Staples which had fragile on the package. The package was secured with bubble wrap and extra packaging to prevent items from being damaged. Pieces of the tea set arrived broken to my granddaughter. I went back to Staples. They advised to contact the UPS store who then provided 800 number. Upon speaking to representative, they wanted to send their inspection team to my granddaughter‘s home to look at the package. Now my granddaughter sent me pictures of the broken items which was advised by the representative and answered the phone.

UPS is a disastrous company. They've been able to replace it due to a lack of competition. They break their equipment and then refuse to take responsibility. If you call customer service, they tell you the delay will be 7 minutes, but in reality, you wait 15 minutes. Then they can't tell you where the package is, and when you ask, they say they don't know what happened and can't see where the package is in the system. They leave a notification at your house, and when you go to the store, they tell you that they didn't deliver the package because the address was wrong, but they did leave a notification saying they were at your house. It's indescribable how badly they work. Horrible.

The young man who delivers to me rings the door bell and waits until I get there so he can place the parcel wherever I ask him. I am disabled so this is extremely helpful. He is kind and cheerful. Also efficient.

The worst experience. Use FedEx or another carrier instead. My package wasn’t delivered in time for an event, and I only received a notification three days after the scheduled delivery date saying it had been “refused.” However, both the hotel staff and the FedEx business located inside the hotel confirmed they never received—let alone refused—my package. After spending 25 minutes being transferred between different UPS departments, no one could provide a solution. I was simply told to file a claim online or by phone. Who realistically has time to deal with that after the fact? UPS, please get your operations together.

If you need to ship important documents don't use UPS. Paid 140 to overnight documents from NY to FL on a Friday and was charged extra for a Saturday delivery. Saturday was March 7th and it's now March 12 the and the package has not arrived. The last stop was in Dallas, Texas. Yes, they will refund some of the money, but not all. Seems I have to pay a fuel charge. The way this package is traveling, I'm lucky not to be paying for a full tanker.

I have had poor service in recent years from other companies, and I was relying on UPS to do better. I am terribly disappointed. Due to the fact that I had spent considerable time and money on Christmas gifts for a family member, I insured this package. It was delivered to the wrong address, and we could prove it in photos. The package was clearly delivered to the wrong address, and they are not honoring the insurance claim. NEVER AGAIN.

Legal scammer. If you like to keep your customers DO NOT USE these scammers. They lied. They manipulated a poor woman who is dying to steal money from a shipping that was fully paid. Plus NO CUSTOMER SERVICE whatsoever.

Yesterday my UPS pick up was beyond excellent. Your driver helped me tremendously to assemble the packaging of the Keurig nonworking coffee maker return. He was so kind, so helpful and I appreciated it so much! He has delivered to me previously and is always professional and gives the best service. You have a great employee!!!

I just had the most ridiculous experience with a delivery company I have ever had. Package due to arrive Friday, it needed a signature so I stayed home to be there. Driver never knocked on my door and left a slip. I requested a redelivery for the following day. Again, I stayed home to ensure someone would be there to sign. Driver went all around neighboring towns before coming to my neighborhood. At 8:58 driver bypassed my street and went back to the hub, no delivery even attempted. Monday comes, I call UPS to explain the situation and stress to them that I am home, and if the driver just follows the delivery instructions to my rear door they will see a signed slip waiting for them, which is where the driver originally left it on Friday. One rep told me in response to my concerns, and I quote, “Don’t worry your driver will try to deliver today.” Try???

I've always done reviews so that other people don't have to go through what UPS is putting me through. I'm really thinking they are damaging my orders on purpose because of my past reviews. I have had several items damaged now by UPS and after calling them to work it out they were very unprofessional and now I'm constantly having damaged goods. This is very disrespectful to the customer. I've been a delivery driver my whole life and this is by far the worst delivery service yet. When someone does a review it's supposed to help the company get better, but when you look at a review and start tearing my stuff up because you don't like what I've said that's a whole different legal issue!!!

Fact: UPS has locations they DO NOT deliver to. You may so, okay. Well, it’s not okay because they do not disclose those locations to their clients and ATT tried 3 times to send the package. All they had to do was tell the truth at the onset and eliminate a significant amount of time and money on my part, ATT’s part and theirs. Maybe UPS use to be good, but not anymore. Signed, disappointed and annoyed.

UPS delivery commitment is very often missed. If I 10 deliveries from UPS, I have to add at least one or two days from their promised dates for 8 deliveries. It is very frustrating that their delivery date does not mean any. Very unreliable...

I spent 4.5 Hours on the phone with customer service, trying to get my package. Let's review. Let's assume they pay their employees a generous 10 per hour. 45.00 X 2 for overhead means that UPS just paid $90.00 to piss of a customer. They chose incompetence, instead of reaching a reasonable solution for the customer to receive the service that they paid for. Giving a 14 hour window for delivery where a signature is required is NOT reasonable.

I'm very disappointed that I had no choice in who delivered my product. Yes, it is supposed to have a signature, but I would gladly give permission to leave at my door. I cannot be home for the delivery. Or even change the delivery address. They can hold my product, that I need NOW, and I can pay to get it 3 days later because I WORK. No help at all.

I sent a a package from Early Texas to St Anne Illinois. The package was not received but according to the tracking number it was delivered. I don't know where it was delivered but the person I sent it to DID NOT received it. I have tried filling a claim online but it was denied because they say it was delivered. I have communicated by phone with the UPS in Early Texas and they said I have to call the receiving facility. My son and I tried calling the receiving facility and they say I have to go back to the shipping facility (the one in Early Texas). I tried calling corporate directly and was given another number to call and told I need to go to the shipping facility to initiate a complaint. What good is a tracking number if the package can be dumped anywhere as long as they scan in and say it was delivered.

The driver that delivers our packages pulled up complaining that he shouldn't have to deliver our packages that he hurt his back and he was going to go to his boss and complain. How does a person that they hire get the choice who gets deliveries and the driver puts letters on community mail box saying, "Sorry we missed you," when I am always there waiting for my package and his lazy butt never has to get out of truck because I go outside to the truck and wait while he rummage in the back to get it. Me and my spouse are business owners, if we hired somebody like that and people complained he would have to go look for new job. Nope not UPS, they put up with that crap and lie on his behalf 🤣

I’ve had enough. We have been through enough already in life than to have a business who we pay, (they make money because of customers). We are respectful and patient customers. UPS need to be looked into. They do things not only inappropriate but unethical. They don’t respect others, their property or their items being shipped, have paid for. You also ignore the fact what it takes for everyone involved in the process. You affect other businesses and people when you decide to retaliate for something minor, request. They discriminate to their customers which shows an ineptness for their responsibility. They behave as though they are above others. I’ve tried requesting alternative shippers. I have lots of documentation over the years. Before the pandemic I never had any issues with UPS.

UPS took possession of my 700 phone to be returned to the warehouse for a warranty replacement. One of their drivers then decided to steal my package. Ups claims they paid the cell phone company for the phone instead of me the owner of paid in full phone. No cell phone company claims that isn't the case and they will not be issuing me a refund or a new phone so yeah ups stole 700 dollars from me claiming it fell under a no claims paid agreement with the phone provider. How you gonna have an agreement with someone who doesn't own the property you lost to pay them for it instead of the owner. Now I'm screwed out of the phone and the 700 dollars. Terrible company who was not able to try and help at all!

This is a review for the UPS store located at the Shops of San Marcos in Delray Beach. The manager, Rachel was very accommodating me with an issue caused by Amazon, packed up a large item for a very minimal fee. I could not be happier with the service I have received at this store. Highly recommended for you shipping and printing needs.

UPS is the Spirit Airlines of the delivery world. Their successful package delivery rate is below 50%, so I hope your packages are not important to you. Their customer service agents are just box checkers, zero critical thinking skills. They are brown because they are a ** delivery service.

I am very grateful to UPS for delivering an Amazon package in very bad cold, freezing wet raining weather. UPS went to great lengths to deliver this package, and I appreciate all the effort that went into this delivery. I would recommend UPS emphatically for a great delivery.

I put two stars because I feel bad for the drivers. With that said, customer service reps are TERRIBLE!!! I had to call 7 times to refuse a package. Believe it or not, each rep refused to let me refuse a package. The package needed a signature, I was unable to sign for it because I work during the weekday. UPS rep said I need to call the sender, I called the sender, they couldn't do anything, they told me to refuse the package. Once it gets sent back to them, they will refund me. Meanwhile I did an in store pickup for a new phone. My last call to UPS customer service, I finally asked for a manager, he allowed me to refuse the package.

WORST shipping EXPERIENCE in my 70 years of living. Wasted hours, still no end in sight. I advise all on Amazon and eBay, do not use UPS. Bought something on Ebay. They sent it straight UPS not the one where the post office delivers the final leg. I am rural with a long driveway. Ice and snow driver won't come up. Usually it goes to my local post office. But not this time. They just keep not delivering it every day. Finally I walked 750 feet down my icy driveway to put a basket next to my mailbox since they refuse to use mailbox. Called them got put on hold three times, lots of hassles, finally they said they would add the delivery instructions, actually called me, (that phone number was out of service when I tried to call back).

The WORST. LIARS. The customer service manager on the telephone, Caleb, refused to give me his supervisor’s name and refused to give me a way to contact his supervisor “according to complaint policy.” When I ask if he had a supervisor, he lied and said “no”. It’s recorded. My delivery was sent back to Turkey because the driver lied as well and stated that CVS did not take his delivery. I spoke with the supervisor at CVS who stated that the Ups Driver had not shown up that day. Try two people lied from UPS.

My package was supposed to be delivered On Saturday between 3:30pm and 5:30pm. I get an alert of a failed attempt. As I'm sitting at home. In my living room. By my front door. I checked my Ring doorbell and nobody tried to deliver it. I called and they said the driver would be coming back to deliver it that day. Never happened. Was supposed to deliver today between 2:30pm and 5:30pm. I'm 5 minutes from my house and get notified at 1:45pm that there was a failed attempt at delivery. I called again and they're not willing to hold my package at a local facility for me to pick up the next day. Why, the sender sent it signature required. What's it matter if I sign for when I pick it up or sign for it when they deliver it to my house. So I basically have to take an afternoon off so I can get my package. All thanks to the lying, POS driver that didn't deliver it on Saturday like it should have been.

I have used and loved UPS for over 35 years. I just had, however, the absolute worst customer service experience fathomable. A package sent for overnight delivery was delivered 48 hours late. Pretty straightforward refund story. Trying to talk to someone in Refunds Department or a supervisor became a huge ordeal, never happened after 5 phone calls and 90 minutes of being transferred to nobody or hung up on, with increasing frustration. Repeated message from customer service agents was “don’t worry, I’ll take care of you”, which became code for “you’re out of luck”. I did not want to call the store which shipped the package, since they didn’t cause the problem. Out of desperation, though, I did, for some guidance and…. They’re taking care of filing a claim on my behalf. Lesson learned. Very disappointed in UPS CS teams which don’t seem to be trained to transfer a call or basic assistance.

I had a package delivered last night at 7 PM. It was left by the driver less than 20 feet from a main highway in full view of anyone traveling the highway. My house is around a quarter of a mile off the road. The driver was evidently too lazy to do his job and deliver to a safe secure location. He evidently doesn't care about his job or the secure delivery of what is entrusted to him. If so he wouldn't basically toss deliveries on the side of the road. It wasn't my choice to use UPS as a carrier. This has happened numerous times in the past. Either packages are tossed out of the truck on the side of the road or delivered to a hub a town or two away and I receive notifications to go elsewhere to retrieve my package. As far as my dealings have gone with them I wouldn't trust them to deliver a pack of chewing gum. They got 1 star because negative wasn't an option.

First of all the representative that was supposed to deliver my package had lied to me and personally I believe that it was unprofessional and definitely unacceptable. When I called UPS customer service the last representative tried to say that he misinformed me and kept saying that it was like that. I was supposed to get a phone call and didn't get a call or my package delivered today. The representation is not at all customer service savvy. The delivery could of been done without the runaround and still haven't received this package. I hope that this company gets notified to the Better Business Bureau. The delivery representative even told me that he had my package and was going back to my residence to drop it off, he even asked me if I knew what the package looked like and verified my name.

You guys suck. I ordered something from Amazon 6 days ago and said it was out for delivery today at 653 this morning. You guys suck and always have. Everything I have had sent from y'all has went somewhere else or was late.The delivery girls and guys are are great but this company sucks!

They did horrible, horrible communication, was behind on their time they labeled, and then sent package back to sender to cause more trouble. Driver wouldn’t give package when ran out because he was backing out of driveway, not one person knew how to help or do anything more than say sorry. Must be a complicated.

Above and way beyond. Our regular driver brought my new wheelchair which was past due thanks to the blizzard of 2026, the largest in meteorological history! He showed up at the door at 7 PM after our street was just plowed open! He cares and acts on it.

Ups is hands down the worst parcel service on the planet... I had an older that was shipped in two separate packages and both was shipped together but I got one in two days and the other has been delayed for more than three days now.. they were shipped at the same time, together so how is this even possible... total incompetence... UPS is the absolute worst delivery service on the planet..

I just don't understand how sometimes, my UPS package will make it inside the security doors of our condo and sometimes they just leave packages outside unsafe from any passerby to steal. I've had to make it a habit to keep an eye on the delivery update so I can make sure my packages aren't stolen, as they left a $1200 amplifier just outside our building, anyone could of just walked off with it. Amazon and UPS always make it indoors our building to secure packages. UPS you need to step up your game, and truthfully if I have an option who delivers my packages I never choose UPS, too stressful.

UPS is worst delivery service. You guys need to be out of business. My husband package was delivered on Tuesday. We was home all day. Nobody knocked or anything. There was no pictures or proof it was delivered… Someone needs to do something about this!

I sent a package to an apartment building in a busy Chicago neighborhood. The deliverer left it propped up against the building on a sidewalk that was 2 doors off a busy street. Lots of pedestrian traffic--it was gone in minutes. Filed a complaint--UPS dismissed it a week later, saying they could not get in touch with me. No missed calls or emails. No one on the phone would acknowledge this was wrong. Also, even if they did accept responsibility, they would not cover the value of the package that they lost.

Worst customer service ever. My package with life or death medication was opened & contents missing. Made a claim & it was closer so fast. The driver signed my name & left it in my apartment mail room instead of knocking on my door for my signature. They did nothing. I'm a choice member but not anymore.

I bought a product from overseas. The part was correctly classified as tariff code 8807.30.0030. UPS charged me a 15% trump tax, even though this tariff code is exempted as it appears on Annex II (I import stuff for a living so I know the ins and outs of the Trump tax). I call UPS to protest. They send me a form to fill out, and in the fine print, it says they will charge you $120 if they decide you did not have a valid reason to question them. The risk/reward is if they decide you did not have a valid claim, you end up paying a lot more than what you might get back, forcing you to back off.

I remember a time when if it was being delivered by UPS you could count on the package not getting lost, the package being actually on time if not early, packages actually cared for, not holes in boxes taped up or rewrapped, what looks like thrown, kicked around on the dock or your poor little light package squished under the pile of much heavier boxes. The driver that retired in my area was awesome. An elderly man that was here like clockwork making deliveries at 3-3:15pm, he would pull in the driveway and my dog would greet him with a treat (every delivery). Soon as my dog seen the van he would go meet him. I would also meet him to accept the package and talk with him very briefly, he was always kind with light humor. When he delivered a package that obviously was abused or had a hole he would apologize for it even though it’s obviously not his fault. “He just delivers.”

Ups is the laziest bunch I've ever seen. Can't walk up on porch and put package by door. They put it at edge of porch where everyone can see it and the porch only has one step. That's pretty lazy if you ask me. Considering the way the world is today with all the stealing going on UPS should train their drivers to have a little consideration for their customers.

I ordered a small display piece for a local museum. It was $29.99. By the time UPS showed up at my door the cost had risen to $77.50 (tariffs) so I refused delivery and sky to have it sent back. The seller is very willing to refund when the return is received. This happened in early December. The purchase has not been returned. UPS has given me multiple excuses as well as multiple tracking numbers that never show any movement. I feel UPS should refund the purchase amount as they have lost the package. I have gotten nowhere with customer service, and continuously get transferred to different departments ending in being hung up on. I do NOT RECOMMEND shipping anything via UPS.

UPS IS THE WORSE!!! I ordered next day air on Thursday. Delivery was ordered and sent to make it on time! I call day it’s supposed to be delivered after it landed 25 miles from my house I call and they say it will be delivered on Saturday. Then claim they don’t deliver to east Durham on Saturdays! Then look it up and they deliver to residents in east Durham on Saturdays. I will post images to prove they are a load of bull crappers!!! One agent guaranteed it would be here by today Monday already days late then due to 1 1/2 inches of snow they clam it can’t be sent or picked up!

The delivery driver that delivers to our office building will use our restroom without asking and make a huge mess, pee all over the seat and not wash his hands. He then will go around the office, use our Culligan water and touch multiple different items with his unwashed hands. Unfortunately, because UPS is union, they will not switch the driver out. Which is a huge, huge problem. I find it rather disturbing and quite sick to be honest.

First of all, they deserve 0 stars. I asked “Ella” 5 times to speak with a supervisor because “Ella” couldn’t speak English properly, and it was frustrating repeating myself over and over. The customer service of this company is legitimately being run by AI robots and the cheapest bidding foreign call center. Anyway, I never got transferred to a manager because, ya know, they can’t let anyone know that they suck at their jobs. “Ella” refused to transfer me and kept asking the same question over and over.