FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

FedEx is unreliable, the customer service is absolutely horrible, each time a package is either sent to us or ordered it is either delayed or never delivered. FedEx has cost me a customer I have had for years due to lack of transparency. I have called on numerous occasions and have been given the runaround with no resolve. My package should have been received 8/1/2026. It is now 8/5/2026.... Still no package.

They Delivered package to wrong house then ask you to jump through hoops to get it back or refunded. On top of that the employees at the help center speak unrecognizable English, stuff that would fry and AI transcription, absolutely the worst. Kick your package all the way to its destination and the delivery would be better than FedEx.

If I could give them 0 stars I would. Terrible customer service. Drivers are terrible stating a single family home is either missing off the street (didn’t know houses disappeared) or is a business that is closed so unable to deliver package. No details provided by customer support. Customer support does not allow you to speak to a supervisor.

Retailers, PLEASE STOP SHIPPING VIA FEDEX. This shipping service is so constantly unreliable that I’ve decided to shop elsewhere when I see FedEx is shipping. Multiple days late. The automated system is no help, and neither are the employees. If something is missing or late, and a customer service is reached, most often it is promised to “arrive today” because a computer says it will. No one checks, or flags a missing delivery. Please ship with UPS, USPS, or DHL because they all have better support when a package is late or missing, and more so, their competitors are easier to contact and can communicate in the case there is a delivery disturbance.

Fedex is the bleeping worst shipping we have. They are shit in so many ways I cannot even describe. Their website is crap, their AI (which is garbage in general) is also crap, online and on the phone. Yet companies are always using Fedex because they are cheap (there's a reason) and then we have to do all the work to try and hunt down and fix what Fedex screws up! Fedex is absolute junk.

We paid for fast shipping, but FedEx completely failed. They opened the package, halted it, and demanded an impossible material breakdown. We explicitly instructed them to return it to the sender. Instead, they ignored us and sent it on a weeks-long global loop between Asia and America. After holding it hostage and demanding extra payment to return it, FedEx now claims the package has been destroyed. They never once attempted delivery to clear return address. Paying for fast shipping means nothing; they will use bogus requests to hijack and destroy personal property! Never use FedEx!!!!

We have a chronic issue with FedEx deliveries. Delivery instructions are on my profile for all deliveries to be made to the front door which is located up a flight of stairs. Instead, the driver ignores the directions and deliveries are being made to the bottom of the stairs in front of the garage window or to the side door of the garage where packages get wet from rain or sprinklers. I have initiated many complaints and have a number of reference numbers from customer service. They assure me that it will never happen again.

I am filing this complaint due to the unacceptable handling of my package and the lack of accountability by FedEx. My package was originally scheduled for delivery by July 26, 2026. According to the tracking history, FedEx allowed my package to remain at the StockX warehouse from July 22 through July 27 before it finally began moving through the network. Even after that, I still did not receive my package between July 27 and July 31, as promised. On August 1, I contacted FedEx Customer Service multiple times because I observed the delivery vehicle in my area throughout the day, yet my package was never delivered. The delivery driver is Alanna. Later that evening, at approximately 9:30 p.m., the tracking was updated with a delivery exception stating that the "customer was not available." This statement is false.

Customer service has bad attitude and hanging up you call is normal for these people. They need more training when talking to Customer. Also they never wrong. They will always make it like it seems your fault.

They have proven to be the slowest delivery company, even slower than USPS. And that's saying something. On two different shipments it took them 4 days to go less than 4 hrs of travel time. Literally from Tues to Saturday the package went from Fresno CA to Tracy CA. 2 Hours from each other.