Pilot Freight Services Reviews

The biggest morons in the industry. Delivered a lawn mower. Probably too big for this ** operation. Delivered mower blocking the front door! What morons! Wonder if the considered hiring any humans! Calling Walmart and having this picked up and returned. Will also let them know that we will no longer order online from them as long as these idiots are doing deliveries for them and suggests you all do the same.

I don't typically write reviews but this is BY FAR the WORST company/shipping service. My package somehow got rerouted to a different state by a mistake on their end. I called and they promised me the shipment was going to be rerouted. No movement with the tracking occurred. I called every day for verification with politeness and respect. STILL after 4 days no movement. I still do not have my package. After nearly 3 weeks from ship date. DO NOT EVER USE THIS SERVICE. They need a MASSIVE overhaul with their systems. Giving them a one star is generous here.

This is the first time I have received a delivery from Pilot Shipping and it has been terrible experience. They lack communication even after being contacted. They use multiple delivery services so your product is bounced around way too much to keep up with it. They have also failed to schedule the signature needed delivery with me which is now a day late. And their real time tracking does not clarify what is going on. Please consider using another form of shipment.

Purchased a washing machine from Lowe's. Order number **. Delivered by Brian and Luis. I took Lowe's survey but couldn't give a rating above 7. I wanted to give them the highest satisfaction rating possible but their survey wouldn't let me give a 10. These two guys were great!

THIS COMPANY HAS GOT TO BE THE ABSOLUTE WORST SHIPPING COMPANY EVER!!!! Placed an order online at Home Depot for a bed, In November 2023, item shipped 12/4/23. As of 1/3/24 have not received item it's sitting in a warehouse and they NEVER answer the phone when you call for help. I've escalated two cases but can't get ahold of anyone. If you order something and see this is the company shipping cancel your order and go somewhere else.

My delivery driver was awesome! He communicated well. He let me know when they were on their way and even texted me, per my request, when he pulled up. Helped me every bit of the way. I couldn't be happier.

But Henry was the best. He actually had my delivery sent that day that it was promised while every customer service person I spoke with told me a different day..Henry took care of all it and had my package delivered even after hours. Tyvm Henry. You're the best man!!!!

Travis was very helpful from start to finish. An error made but was quickly resolved and item was delivered as stated. Box arrived with damage. Driver waited while I inspected. There was none, it is ok. JOB WELL DONE!

It's been a terrible experience trying to receive my package. 1st attempt they failed to call me before arriving to my home as was directed in the special instructions. 2nd attempt I took the day off from work with no pay to be home all day and they failed to show up or call to cancel. I am now waiting on attempt 3 and have zero hopes of receiving package now. Avoid this company or any company that uses their shopping service.

Freight delivery driver (not his first rodeo). I tried to help but there was no need. Very good job. Was in and out in on time. Very satisfied with delivery. Will use again. I hope this will get back to driver. He was with it. Good job Tim.