Pilot Freight Services

Package was scheduled to be picked up Monday. I even have a text to prove it. It was nearing the cutoff time and I called their services. Mr ** said that the package was transferred to a third party. But I was on the schedule and they would come by. They never did. Turns out the third party never knew about the package pickup. I have proof of this. After some investigating Pilot never notified Trinity the third party. The top representatives of Trinity said that company is no communication with their third party. As a result I lost a day at work waiting around and I'm going to have to miss another day because pilot is the only service at Amazon uses. Please protest pilot so Amazon will go to somebody else that's more reliable.

I paid Pilot Shipping to ship two large boxes (expensive HiFi speakers) to be transported on two separate pallets and specifically told them NOT to stack the boxes on one pallet. They went ahead and stacked the boxes on one pallet (to save money probably) and of course the speaker that was under the other one arrived damaged. Pilot was a NIGHTMARE to deal with and after almost a year they confirmed that they were denying the claim even though I purchased $10,000 insurance to cover the shipment. I ended up giving the recipient $2500 of my own funds to cover repair. I will never work with Pilot Again and have never been treated so horribly. It was clear that all of them were just trying to cover their asses. I am happy to tell anyone the specific names of these people with the hopes that no one gets ripped off in the future.

I mistakenly ordered two televisions from Walmart. I accepted one from Pilot Freight, but I refused delivery of the second. The delivery person signed for it and stole it. Pilot did nothing to help!!!

I've been hung up on several times now. They don't even pick up. After going through the automated process, they hang up. I'm simply waiting on a mattress and it says the estimated delivery date was 4 days ago. I can't believe a shipping company can be this incompetent in this day and age. Seriously terrible!!

I called and hired PF to pick up and ship an 8x10 rug. The Orlando-based representative never asked if I needed insurance. PF lost the rug. LOST and 8x10 rug! I had to follow up with them at least 15 times for status. After months and months, they just were like, 'yea it's lost.' The rug was $600. I then demanded a claim be filed so I could get reimbursed for the rug since pilot freight lost it; I filed a claim, only to be denied by PH. I have called and tried to speak with managers, with no returned calls. Several times, after being on hold, I'm just hung up on, never getting a returned call.

I scheduled an appointment with Pilot Freight. Took off work and they canceled it at the last minute. Then the women that I dealt with had the audacity to put on Amazon that I refused to receive it. She is one that scheduled the appointment. I held up to my end of the deal. Pilot freight did not. They told me a driver called off sick. That wasn't my problem. They should of had someone else to deliver it! I never want to deal with them again. I lost money and my valuable time for their screw up!

I didn't choose this company for shipping. I ordered a TV online through Walmart. Original delivery date was 10 days after purchased. That day came and went with no delivery. Website showed original delivery date still. Next day Walmart updated to just delayed. I contacted Pilot and was just told it could take 7-10 days but they couldn't update me any more than that. Website said I need to schedule the delivery but get an error everything. I live in Montana and am told that my TV that shipped from Sacramento, CA. Would get to my local area which they consider Salt Lake City. And I should receive an update once it arrives there. 10 days later it still hadn't made it to Salt Lake City even. Customers service is definitely not high priority for Pilot. I don't know how they are still being used by reading these reviews. I'm guessing they are super cheap for shipping and that's why they don't care about the product they are paid to deliver.

Pilot drivers delivered a bathroom vanity to me this a.m. This was the worst delivery ever! They left my delivery sitting in the middle of my yard in a ant pile! The ant bed didn’t just arrive today and it was obvious it was an ant bed when they left it. Number 2 it was my trash pick up day and my drivers almost mistaking my delivery as trash.

I had Pilot deliver a vanity from Lowe's warehouse. The drivers knew I want to look at the vanity to make sure nothing was broken, for the box came to my door with a lot of dust and tape on the top. The drivers even made a comment the the box looked ancient! So I told them I wanted to look at the vanity to make sure it was not broken as I was trying to do that they insisted that I sign for it. Then they walked away, knowing once I signed for it they would not have to return it! So got the box open and sure enough the vanity marble top was broken. They were still there closing up their truck, I told them, "Come back and get it, it was damaged!" They said, "We can't take it back!"

Ordered a grill from Walmart with an expected delivery date of two days. A week later and still no grill. It was literally picked up 40 mins away from my house. As I have seen in the other reviews this is very typical of this company. Unfortunately I didn’t choose them. Walmart did.