Pilot Freight Services

Pilot Freight Services Reviews

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Overall Rating3.4 out of 5
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About Pilot Freight Services

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Pilot Freight Services Reviews

ConsumerAffairs has collected 248 reviews and 751 ratings.

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Page 1 Reviews 0 - 10
Punctuality & Speed

Reviewed Sept. 30, 2023

Travis was very helpful from start to finish. An error made but was quickly resolved and item was delivered as stated. Box arrived with damage. Driver waited while I inspected. There was none, it is ok. JOB WELL DONE!

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Customer Service

Reviewed Aug. 21, 2023

It's been a terrible experience trying to receive my package. 1st attempt they failed to call me before arriving to my home as was directed in the special instructions. 2nd attempt I took the day off from work with no pay to be home all day and they failed to show up or call to cancel. I am now waiting on attempt 3 and have zero hopes of receiving package now. Avoid this company or any company that uses their shopping service.

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    Punctuality & SpeedStaff

    Reviewed Aug. 7, 2023

    Freight delivery driver (not his first rodeo). I tried to help but there was no need. Very good job. Was in and out in on time. Very satisfied with delivery. Will use again. I hope this will get back to driver. He was with it. Good job Tim.

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    Reviewed June 28, 2023

    I've used this business twice now and they do a awesome job and very helpful. I so thank Brad for keeping me up to date on my shipment and personally contacted me as soon as my shipment was received at his warehouse and getting the shipment sent to me the next day. Awesome job Brad and I thank you for your service.

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    Customer ServiceInstallation & Setup

    Reviewed June 15, 2023

    Absolutely Pathetic! This outsourced shipper delivered my Lowe’s washer/dryer but failed to properly install. After failing to bring the parts that I paid for because LOWE'S stated that they were necessary for installation, PILOT manipulated the items and failed to install the dryer. In fact, PILOT cut and ruined the item, left a number of parts on my counter, left me with a NON-WORKING dryer, and said that I needed to call in a service order! Neither PILOT or LOWE'S bothered contacting me with a solution (they already have their money) or returned with the proper part to finish installation.

    PILOT had several opportunities to cure the matter, ignored THREE ATTEMPTS, and REFUSED TO REPLY. Their customer service is complete trash and I would recommend using ANYONE OTHER THAN PILOT! LOWE'S is equally pathetic. I’ll be filing complaints against both with the BBB and contacting VISA for a refund since neither company has a clue how to treat customers. Just read their other reviews, this company is a JOKE and LOWE'S is equally responsible for their incompetence.

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    Punctuality & Speed

    Reviewed June 14, 2023

    Pilot Freight the worst delivery company that can exist in this world are irresponsible and deliver the items in poor condition and do not deliver on time. That is if not when they want. I DO NOT RECOMMEND THEM. THEY DO NOT WORK.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed March 21, 2023

    Package was scheduled to be picked up Monday. I even have a text to prove it. It was nearing the cutoff time and I called their services. Mr ** said that the package was transferred to a third party. But I was on the schedule and they would come by. They never did. Turns out the third party never knew about the package pickup. I have proof of this. After some investigating Pilot never notified Trinity the third party. The top representatives of Trinity said that company is no communication with their third party. As a result I lost a day at work waiting around and I'm going to have to miss another day because pilot is the only service at Amazon uses. Please protest pilot so Amazon will go to somebody else that's more reliable.

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    Reviewed Nov. 27, 2022

    I paid Pilot Shipping to ship two large boxes (expensive HiFi speakers) to be transported on two separate pallets and specifically told them NOT to stack the boxes on one pallet. They went ahead and stacked the boxes on one pallet (to save money probably) and of course the speaker that was under the other one arrived damaged. Pilot was a NIGHTMARE to deal with and after almost a year they confirmed that they were denying the claim even though I purchased $10,000 insurance to cover the shipment. I ended up giving the recipient $2500 of my own funds to cover repair. I will never work with Pilot Again and have never been treated so horribly. It was clear that all of them were just trying to cover their asses. I am happy to tell anyone the specific names of these people with the hopes that no one gets ripped off in the future.

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    Reviewed Sept. 27, 2022

    I mistakenly ordered two televisions from Walmart. I accepted one from Pilot Freight, but I refused delivery of the second. The delivery person signed for it and stole it. Pilot did nothing to help!!!

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    Customer Service

    Reviewed Aug. 30, 2022

    I've been hung up on several times now. They don't even pick up. After going through the automated process, they hang up. I'm simply waiting on a mattress and it says the estimated delivery date was 4 days ago. I can't believe a shipping company can be this incompetent in this day and age. Seriously terrible!!

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    Pilot Freight Services author review by ConsumerAffairs Research Team

    Established in 1970, Pilot Freight Services is a full-service transportation and logistics company that operates globally. With over 75 locations throughout North America and operations and administration offices in Western Europe, Netherlands and Spain, Pilot Freight Services offers businesses a worldwide network of overseas partners.

    • Worldwide shipping: Pilot Freight Services will deliver your freight where it needs to go, whether that’s a few towns over or across the world. Their transborder service streamlines the process of shipping to and from Canada.

    • Customized technology: Pilot Freight Services has a wealth of technological innovations on hand to help with your specific shipping needs, including web services, a mobile app and CoPilot, which is an online shipping navigator designed to help you track and monitor your shipments. Pilot’s technology ensures you will always be connected to your shipments.

    • Easy home delivery scheduler: Schedule a home delivery easily and quickly using the form located on Pilot’s website.

    • Logistic services: Pilot Freight Services goes beyond shipping with their extensive logistic services. These include flex or temporary warehousing and delivering across the nation, reverse deliveries and installation of shipped equipment at customer locations and Ocean Break bulk services (door-to-door, terminal-to-terminal or port-to-port.)

    • Electronic Warehouse Management System: All of Pilot’s logistic services are backed by an advanced electronic Warehouse Management System (eWMS). It’s easy to use and directly interfaces with your company’s own ERP system, giving you easy control over order processing, reporting and stocking. You can view and manage live transactions from anywhere in the world.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Pilot Freight Services Company Information

    Company Name:
    Pilot Freight Services