Pilot Freight Services Reviews

Travis was very helpful from start to finish. An error made but was quickly resolved and item was delivered as stated. Box arrived with damage. Driver waited while I inspected. There was none, it is ok. JOB WELL DONE!

It's been a terrible experience trying to receive my package. 1st attempt they failed to call me before arriving to my home as was directed in the special instructions. 2nd attempt I took the day off from work with no pay to be home all day and they failed to show up or call to cancel. I am now waiting on attempt 3 and have zero hopes of receiving package now. Avoid this company or any company that uses their shopping service.

Freight delivery driver (not his first rodeo). I tried to help but there was no need. Very good job. Was in and out in on time. Very satisfied with delivery. Will use again. I hope this will get back to driver. He was with it. Good job Tim.

I've used this business twice now and they do a awesome job and very helpful. I so thank Brad for keeping me up to date on my shipment and personally contacted me as soon as my shipment was received at his warehouse and getting the shipment sent to me the next day. Awesome job Brad and I thank you for your service.

Absolutely Pathetic! This outsourced shipper delivered my Lowe’s washer/dryer but failed to properly install. After failing to bring the parts that I paid for because LOWE'S stated that they were necessary for installation, PILOT manipulated the items and failed to install the dryer. In fact, PILOT cut and ruined the item, left a number of parts on my counter, left me with a NON-WORKING dryer, and said that I needed to call in a service order! Neither PILOT or LOWE'S bothered contacting me with a solution (they already have their money) or returned with the proper part to finish installation.

Pilot Freight the worst delivery company that can exist in this world are irresponsible and deliver the items in poor condition and do not deliver on time. That is if not when they want. I DO NOT RECOMMEND THEM. THEY DO NOT WORK.

Package was scheduled to be picked up Monday. I even have a text to prove it. It was nearing the cutoff time and I called their services. Mr ** said that the package was transferred to a third party. But I was on the schedule and they would come by. They never did. Turns out the third party never knew about the package pickup. I have proof of this. After some investigating Pilot never notified Trinity the third party. The top representatives of Trinity said that company is no communication with their third party. As a result I lost a day at work waiting around and I'm going to have to miss another day because pilot is the only service at Amazon uses. Please protest pilot so Amazon will go to somebody else that's more reliable.

I paid Pilot Shipping to ship two large boxes (expensive HiFi speakers) to be transported on two separate pallets and specifically told them NOT to stack the boxes on one pallet. They went ahead and stacked the boxes on one pallet (to save money probably) and of course the speaker that was under the other one arrived damaged. Pilot was a NIGHTMARE to deal with and after almost a year they confirmed that they were denying the claim even though I purchased $10,000 insurance to cover the shipment. I ended up giving the recipient $2500 of my own funds to cover repair. I will never work with Pilot Again and have never been treated so horribly. It was clear that all of them were just trying to cover their asses. I am happy to tell anyone the specific names of these people with the hopes that no one gets ripped off in the future.

I mistakenly ordered two televisions from Walmart. I accepted one from Pilot Freight, but I refused delivery of the second. The delivery person signed for it and stole it. Pilot did nothing to help!!!

I've been hung up on several times now. They don't even pick up. After going through the automated process, they hang up. I'm simply waiting on a mattress and it says the estimated delivery date was 4 days ago. I can't believe a shipping company can be this incompetent in this day and age. Seriously terrible!!