Consumer Reviews and Complaints
On August 10, 2017, I ordered two rack shelves from Sam's Club. One was a 60 inch rack and the other a 77 inch rack. The 60 inch was shipped by FedEx and arrived within 4 days. The 77 inch was shipped by Pilot shipping. Sam's Club gave me what turned out to be a bogus tracking number for Pilot. I made the discovery after waiting 5 days to try track my package. I had to call a representative of Sam's Club to get the correct tracking number. According to Pilot's website, my order was received by them on August 12 (ten days ago as of this writing). I was expecting that my order would be shipped to me within 3-5 days.
When the website showed it hadn't left by August 17, I called Pilot. The representative I spoke to said he would have to contact the Sam's Club personnel to find the order. He asked for a telephone number where I could be reached prior to delivery. The website showed that my package was actually shipped on August 19 and arrived on August 20 at Morrisville, NC where the RDU airport is located. Since this was Sunday, I guessed that it would be delivered Monday. I was wrong. I now wonder how long it will take from RDU to my home.
I ordered a couch TWICE from Sam’s Club and didn’t get it delivered bc of them AND the crappy service I received from Pilot Freight company! Ordering this item has been the WORST experience of my LIFE! I live on a 3rd floor but when you order this item it states in small tiny, tiny writing that this is a 'standard order', which means there are delivery restrictions. Furthermore, when you request delivery Pilot will give you are time range that they'll be there but they show up way after that requested time frame (like 11am- 3pm... but deliver at 5pm!), wasting your time & energy.
Pilot has horrible customer service! They hung up on me several times. A manager is never available and it’s hard to communicate with the driver unless you speak another language. When Sams Club stops using bargain basement shipping companies like Pilot Freight & starts spending the extra money to use a name brand company like FedEx or UPS then I'd recommend you trying to buy furniture items from them. But anything delivered by Pilot Freight... good luck with getting delivered!
I ordered an item from Walmart. Usually Walmart sends items with UPS. In fact part of my order was delivered by UPS within the quoted delivery date. The item ordered sat on the Pilot facility for five days and missed the quoted delivery time. Walmart was not very helpful and each party blamed the other. Never order an item from Walmart if Pilot Freight is delivering, just some friendly advice if you are in need of something on time.
Walmart used Pilot Freight Services to deliver an order, a 75lb Little Tikes playhouse. It's been sitting at the local Pilot distribution station since the 10th but the soonest they can deliver is the 18th? Walmart said it would be delivered by the 13th. Tried contacting the local station to see if they could deliver it sooner but no response, 3 days later.
They delivered a sofa on 6/5/17 which was damaged with a huge hole in the top of the sofa. I refused delivery due to damage. As of today Pilot still has not sent this sofa back so I could get a refund or a replacement sofa which happens to be a gift for my daughter. Delivery guys said it was damaged in warehouse but if that's the case why would they deliver an item that was damaged prior to them delivering this to me. I just got off the phone with someone at Pilot warehouse in Cincinnati and the sofa is still sitting there since 6/5/17 and they have no clue why that is. I just wanted to warn anyone that is thinking about using Pilot to reconsider it. They are not BBB accredited.
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The dispatcher at the Indianapolis office was extremely rude. The delivery was an hour past delivery window given with no communication from their office. After the first call I was told it would be 20 mins, after another 60 mins I called again and was told it would be another 10 mins. I asked to speak with a manager and was told she was in a meeting and unable to speak. I would never use this freight company again and would not recommend them.
Pilot Freight damaged a 8,000.00 table, and would not pay for the value of the table. They took the table out of the packing, and rammed it with a forklift. Do not ever use this company if you want something shipped. They will damaged anything and not take the responsibility for what they damaged.
The price was okay. Unfortunately though, it was very costly like more things that have to be shipped on planes. So I was satisfied with it. It took forever. I was waiting for almost over 2 hours just to get my stuff. The man who helped me however was very kind and helpful. So I'm not too happy with it. Quality was okay. It came a day late because of weather which I understand but I wish it hadn't taken so long. But overall I guess you could say it was good.
It was so not worth it over 100.00 for shipping and it took too long! Didn't know it would be delivered late or wouldn't have paid for the whole. Will probably never be using it again after that experience. They didn't care at all. They even had my tracking information incorrect multiple times in a row. I pretty much had to just sit and wait for it to show up because they didn't know where it was themselves. My order at least came the way I ordered it! I was expecting a super big beat up box and turned out okay. Enough to sign for at least, just will never use them again for shipping options. I guess my order got delayed, but I was never told it got delayed! I pretty much just figured it out myself when it didn't arrive on time to my front door.
Service was most worth the price. Very fast shipping. Has detail. Has easy to go menu - doesn't take long in what you are looking for. Guarantee worth the try. Process was fast and easy. Not much to it. Just get what you need and pay. Sometimes shipping can be high but it's worth the price all and around. Care is good and product was tough. Please give them a try. You won't regret it. They are a good company. Just need more visitors and such. It was on time. Came faster than told. Was very surprised with the packaging. Well safe and kept. Nothing was loose. Had an email if I can reach of an accident.
The price is extremely fair compared to the rest of the market and the bigger fleets out there. They will continue to give you the best rates and they will match anyone's rate that is out there. They are very professional and easy to deal with. If you have any concerns about your delivery the process is very easy and they will assist you with any concerns. The quality speaks for itself because actually there is no better group out there. The customer service is top of the line and I was totally impressed with this overall value. Transit time depends on the length and the load but 99% of the transit time is within a awesome time frame. The best part of this is that you can track your shipment 24 hours a day and know how your delivery is on schedule.
Very affordable with competitive rates that I promise you won't find anywhere else. They were fast, reliable and did I mention again affordable. The price is worth every last bit of the service you will receive. You won't be disappointed. The claim process is very helpful, fast and you won't be disappointed. Sometimes you may have to wait a few but they will get back to you in a timely manner. No claim goes undone. Other companies can't compare - I'm sure of it. If I had to do it again I will choose this company every time. Usually with other companies transit time take forever and it's just a hassle to wait forever to receive your item when you may other something you need right away. Trust me, you won't have this problem with this company.
The price for shipping with them is great! I was able to ship lots of material out without having to blow my budget or worry that it wasn't worth the cost. The claims process was fantastic. It was fast and reliable. I was able to go through it with ease and speed without having to spend all day double checking everything. The quality of shipping was amazing. I didn't have to worry about anything being messed up or not being received on time. It was handled with the utmost of respect and care. The transit time with this shipping was great. We didn't have to wait very long to handle any processes or for items to get where they needed to go. Very expedited.
The price was ok, about the same on time, no problems. The company is on target. Price is right in line with other company. The claims process was ok, helpful, did what had to be done for the customers and not hard to deal with. No problems to think of. Overall good. The quality was good. Will use again and overall looked good. Transit time good, on time, came when told it would. All products good, no damage, not late on schedule.
It was definitely worth the price. I would most definitely recommend to friends and family about its affordability. Safe and secure, very professional and prompt. It was incredibly easy to use and gave me little to no trouble at all. Typical procedure of showing proper ID and documentation. Great claims service. Not too difficult. It did not take too long and arrived at promptly the allotted date. Great transit service.
ConsumerAffairs Research Team
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Established in 1970, Pilot Freight Services is a full-service transportation and logistics company that operates globally. With over 75 locations throughout North America and operations and administration offices in Western Europe, Netherlands and Spain, Pilot Freight Services offers businesses a worldwide network of overseas partners.
- Worldwide shipping: Pilot Freight Services will deliver your freight where it needs to go, whether that’s a few towns over or across the world. Their transborder service streamlines the process of shipping to and from Canada.
- Customized technology: Pilot Freight Services has a wealth of technological innovations on hand to help with your specific shipping needs, including web services, a mobile app and CoPilot, which is an online shipping navigator designed to help you track and monitor your shipments. Pilot’s technology ensures you will always be connected to your shipments.
- Easy home delivery scheduler: Schedule a home delivery easily and quickly using the form located on Pilot’s website.
- Logistic services: Pilot Freight Services goes beyond shipping with their extensive logistic services. These include flex or temporary warehousing and delivering across the nation, reverse deliveries and installation of shipped equipment at customer locations and Ocean Break bulk services (door-to-door, terminal-to-terminal or port-to-port.)
- Electronic Warehouse Management System: All of Pilot’s logistic services are backed by an advanced electronic Warehouse Management System (eWMS). It’s easy to use and directly interfaces with your company’s own ERP system, giving you easy control over order processing, reporting and stocking. You can view and manage live transactions from anywhere in the world.
- Best for Pilot Freight Services is best for large businesses that ship domestically and internationally.
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Pilot Freight Services Company Profile
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- Pilot Freight Services