Pilot Freight Services

Pilot Freight Services Reviews

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About Pilot Freight Services

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Pilot Freight Services Reviews

Stars Rating

  • 31%
  • 13%
  • 7%
  • 1%
  • 48%

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    How do I know I can trust these reviews about Pilot Freight Services?
    • 4,477,909 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6

    Reviewed Jan. 24, 2024

    Purchased a washing machine from Lowe's. Order number **. Delivered by Brian and Luis. I took Lowe's survey but couldn't give a rating above 7. I wanted to give them the highest satisfaction rating possible but their survey wouldn't let me give a 10. These two guys were great!


    Nice to hear that!

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    Reviewed Dec. 15, 2023

    My delivery driver was awesome! He communicated well. He let me know when they were on their way and even texted me, per my request, when he pulled up. Helped me every bit of the way. I couldn't be happier.

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      Punctuality & Speed

      Reviewed Sept. 30, 2023

      Travis was very helpful from start to finish. An error made but was quickly resolved and item was delivered as stated. Box arrived with damage. Driver waited while I inspected. There was none, it is ok. JOB WELL DONE!

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      Punctuality & SpeedStaff

      Reviewed Aug. 7, 2023

      Freight delivery driver (not his first rodeo). I tried to help but there was no need. Very good job. Was in and out in on time. Very satisfied with delivery. Will use again. I hope this will get back to driver. He was with it. Good job Tim.

      Reviewed June 17, 2024

      The biggest morons in the industry. Delivered a lawn mower. Probably too big for this ** operation. Delivered mower blocking the front door! What morons! Wonder if the considered hiring any humans! Calling Walmart and having this picked up and returned. Will also let them know that we will no longer order online from them as long as these idiots are doing deliveries for them and suggests you all do the same.

      Customer Service

      Reviewed May 24, 2024

      I don't typically write reviews but this is BY FAR the WORST company/shipping service. My package somehow got rerouted to a different state by a mistake on their end. I called and they promised me the shipment was going to be rerouted. No movement with the tracking occurred. I called every day for verification with politeness and respect. STILL after 4 days no movement. I still do not have my package. After nearly 3 weeks from ship date. DO NOT EVER USE THIS SERVICE. They need a MASSIVE overhaul with their systems. Giving them a one star is generous here.

      Customer ServicePunctuality & Speed

      Reviewed April 19, 2024

      This is the first time I have received a delivery from Pilot Shipping and it has been terrible experience. They lack communication even after being contacted. They use multiple delivery services so your product is bounced around way too much to keep up with it. They have also failed to schedule the signature needed delivery with me which is now a day late. And their real time tracking does not clarify what is going on. Please consider using another form of shipment.

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      Customer Service

      Reviewed Jan. 3, 2024

      THIS COMPANY HAS GOT TO BE THE ABSOLUTE WORST SHIPPING COMPANY EVER!!!! Placed an order online at Home Depot for a bed, In November 2023, item shipped 12/4/23. As of 1/3/24 have not received item it's sitting in a warehouse and they NEVER answer the phone when you call for help. I've escalated two cases but can't get ahold of anyone. If you order something and see this is the company shipping cancel your order and go somewhere else.


      Reviewed Nov. 29, 2023

      But Henry was the best. He actually had my delivery sent that day that it was promised while every customer service person I spoke with told me a different day..Henry took care of all it and had my package delivered even after hours. Tyvm Henry. You're the best man!!!!

      Customer Service

      Reviewed Aug. 21, 2023

      It's been a terrible experience trying to receive my package. 1st attempt they failed to call me before arriving to my home as was directed in the special instructions. 2nd attempt I took the day off from work with no pay to be home all day and they failed to show up or call to cancel. I am now waiting on attempt 3 and have zero hopes of receiving package now. Avoid this company or any company that uses their shopping service.

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      Pilot Freight Services author review by ConsumerAffairs Research Team

      Established in 1970, Pilot Freight Services is a full-service transportation and logistics company that operates globally. With over 75 locations throughout North America and operations and administration offices in Western Europe, Netherlands and Spain, Pilot Freight Services offers businesses a worldwide network of overseas partners.

      • Worldwide shipping: Pilot Freight Services will deliver your freight where it needs to go, whether that’s a few towns over or across the world. Their transborder service streamlines the process of shipping to and from Canada.

      • Customized technology: Pilot Freight Services has a wealth of technological innovations on hand to help with your specific shipping needs, including web services, a mobile app and CoPilot, which is an online shipping navigator designed to help you track and monitor your shipments. Pilot’s technology ensures you will always be connected to your shipments.

      • Easy home delivery scheduler: Schedule a home delivery easily and quickly using the form located on Pilot’s website.

      • Logistic services: Pilot Freight Services goes beyond shipping with their extensive logistic services. These include flex or temporary warehousing and delivering across the nation, reverse deliveries and installation of shipped equipment at customer locations and Ocean Break bulk services (door-to-door, terminal-to-terminal or port-to-port.)

      • Electronic Warehouse Management System: All of Pilot’s logistic services are backed by an advanced electronic Warehouse Management System (eWMS). It’s easy to use and directly interfaces with your company’s own ERP system, giving you easy control over order processing, reporting and stocking. You can view and manage live transactions from anywhere in the world.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Pilot Freight Services Company Information

      Company Name:
      Pilot Freight Services