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Ordered a television from Sam's Club. This was the people responsible for delivering it. Had a tracking message it be here 2-14 at 6 pm. My neighbor found the "attempted delivery paper" floating in her yard. Called Sam's customer service - assured me it would be delivered Monday 2/18/19 at 6 pm. Called this person-called that number- only to find out they were closed for the day. Never will I order anything from Sam's Club. I will purchase in store. Not worth the hassle or aggravation!
I spent 6000 dollars on furniture and one of the guys dropped a piece of my end table on my coffee table and nicked them both. I filed a claim and the week ends only canceled the claim without notifying me! The bosses numbers I was given refuse to answer my phone calls or call me back. This is just a shame and so greedy it makes me sick!! I would not refer anyone to use their services or buy their furniture. I paid for new furniture not nicked furniture!
After seeing so many very negative reviews, I feared the worst when I was notified that Pilot Freight was the company that would be delivering my WinkBeds mattress from Wisconsin to New York. I had instructed my wife about what to do if the box arrived damaged. Thankfully, we had no problems at all, so I'd thought I'd post a review to indicate that at least some deliveries are handled fine. I received an initial automated email from Pilot on Thursday, 1/17, that they were handling my shipment from WinkBeds and would be calling me to schedule a delivery appointment. They called on Monday, 1/21, and said they would be doing deliveries in my area Tuesday or Friday. I chose Friday, 1/25, and they gave me a window of 12:30-4:30pm, and asked if I would like a call 30 minutes before they would arrive, which I said yes to. The driver called on Friday around 1:15pm and delivered the mattress at 1:44pm. The box was in perfect condition.
Where is my 100+ lbs package?! I provided simple instructions to deliver the item to the leasing office, however you deliver it to someone by a name who obviously does not work within the office. I am beyond pissed! I didn’t even receive a phone call or email regarding any issues or possible delivery. Horrible and not professional!
I saw several bad reviews on this company which I am sure are valid however I wanted to share my experience today January 22nd. My delivery window was set from 9am - 9pm. The truck arrived at 2:10 pm and were done unloading and setting up my Purple mattress by 2:20 pm. Although they did not call before they arrived they were quick and courteous.
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I feel 1 star is too high for this company. If I could they would get zero stars. The screen on my $2000 TV was shattered. There was a gash in the box at point of impact that caused the damage. Now the retailer is out of stock online and I have to go thru a different retailer that is going to charge me $259.50 for shipping. I have video footage on my security cameras of the delivery driver dropping the TV off his dolly in my driveway and then picking it back up and putting it in my garage. I am going to be out time and now money because I am going to have to pay for delivery now. This makes for a poor customer experience. The TV was suppose to be delivered between 1/3/2019-1/7/2019 but wasn't delivered until 1/10/2019. I do not recommend this delivery company to anyone ever for any reason.
Scheduled a 9 am to 1 pm delivery appointment for a new TV a week in advance, but unfortunately they still missed it. To their credit the driver did call just after 1 pm and apologized for being late, and let me know they would be arriving in about 25 mins. Of course it was actually another hour, but if they were any good at estimating arrival times they wouldn't have been late at all, so that wasn't surprising. When he arrived the delivery driver was helpful and courteous when moving the box inside. Outer box had a couple of dents and tears but the TV was undamaged and working fine.
I had a table custom made from a restaurant company in another state. We were suppose to have the table by Thanksgiving. The shipping company first off didn’t show to pick it up. So the furniture company had to reschedule. Now it is picked up after Thanksgiving. It makes it to our city on a Sunday. They won’t even bring it till Thursday. I get a call Thursday that they lost it. I call back Monday to see if it was found. I was treated horribly. All the lady did was yell at me so much so I had to hang up. It has now been over a month since we were suppose to have our table. It is still lost and they will not even cover the cost for it. That is a thousand dollar table I paid for and never received what I paid for. I can’t even get the 300 dollar shipping cost credited. This is the worst shipping company I have ever dealt with and we have things shipped from all over. Everything makes it here. Never had anything like this. Do not use them.
Ordered a large television through Dell. Pilot delivery was a nightmare throughout. Took forever and I finally saw that the package had arrived after two weeks, so I scheduled a delivery. They give you a 4-hour window. I waited at home, checking the website. "Out for Delivery" but it didn't arrive. I called in the evening and they were rude and unhelpful, saying they didn't have the package yet.
A couple of days later the tracking on the website was updated saying that the package had arrived so I scheduled yet another delivery. The window was 9am-1pm. They didn't show up that day at all, and when I called again were incredibly rude and unhelpful. Berated me, "why did you schedule a delivery when we don't even have the box!" I figured that if it says arrived on the website and allows you to choose a delivery date/time that it was there! They said they would call when the package arrived, and they did a few days later after I got Dell managers involved (they called Pilot personally). Finally the box arrived DESTROYED. It is a 55" TV so big box. They brought it to my door ripped, dented, huge holes in it, etc. No exaggeration. I refused the shipment and they were unapologetic and rude "I didn't rip your box." Will never again buy anything from any vendor using this company.
First of all, if I could I would have given this delivery service 0 star, because that's what they deserve. I ordered a box spring mattress on November 28 thru Jet.com. And it said would be delivered by Dec. 7th. On Dec. 7th, I received an e-mail from Pilot Freight Delivery, saying they have the item, but to schedule a date to have it delivered to my house, since it needs to be signed. So, I picked the next available date of December 15, between the hours of 9 am to 1 pm. On Dec. 15, I decided to call at about 12:30 pm to make sure, the delivery is on its way. To my surprise, I find out, that they need to locate or find the freight in which my item came in. Was told, that I should receive a call in about half an hour, to try and deliver on that day. Did not hear back from anyone, and so 2 hours later I call back to find out the status, and they are still trying to locate, but can't give me a timing.
At this point, I decide to take a step further, and call a rep. from Jet.com, and to both our surprise turns out the delivery people or person from Pilot Freight never picked up my item. So, I was lied by the people at Pilot Freight Services. Luckily, I've been fully reimbursed by Jet, who are not at fault, but I should have advised them to look into another delivery service moving forward. I'm planning to even issue a complaint about this company to the BBB.
I bought a ** form **. They used a different delivery service (Ceva). We had no problems whatsoever with delivery, but the set did not work. ** promptly offered an exchange and shipped it later that night. Unfortunately they used this terrible shipping company. I was sent two emails (the second with a tracking number). It arrived in my city last Friday I heard nothing. I waited all week. No calls. No emails. We called today and the CS rep. I talked to "**" and she immediately (without any checking whatsoever) she began listing possible reasons for the delay. We had to ask her to actually check on it to which she replied, "I can try to call, but I don't think they'll even answer the phone", followed by silence.
After a few seconds I had to ask her to try. Needless to say they did answer and "Lisa" told me that my package was still at the airport and 'had not yet been cleared for release'. That seemed fishy so I called the airport and of course they wouldn't do anything like that. After a few more calls I was told that it was released and I should get a call from the courier in a couple of hours. I demanded that all the details be sent to me via email.
Needless to say, nothing happened except a single 'thank you we're working on it' email and an update to the bill of lading reflecting one of the call I made (no details aside from time and date), else I would not be writing this review. Vendors: please do not use this service. We will stop buying from you if you do. Customers: ask what shipping service your vendor is using. Consider your choice carefully.
I have an air compressor (from Amazon) that was damaged in shipping. I called Amazon. They connected me with Pilot Freight to schedule a pickup date. The lady at Pilot found me immediately in their system and advised me that they would have Atlantic Freight call me later that day to arrange for pickup. Two days later I had not yet heard from Atlantic so I called Pilot to see what the status was. A male agent at Pilot told me they have no record of me in their system. I replied that he is mistaken (since I already talked to Pilot two days earlier). Before I could finish explaining that his tone turned rude and he abruptly hung up. Those conversations are recorded - Hey Pilot supervisor - go play the recording and fire the butt head.
I received my package in excellent condition, on time and very professional. They called me a day before to let me know the package will be delivered next day between 12:00 to 16:00 and I received my large package (automotive hood) in excellent condition and in a very professional way. Thank you so much.
I have been waiting on a package for weeks. I have called the national numbers over 10 times without a clear answer. The service representatives have been rude, condescending and unhelpful. I ordered a Christmas gift from Best Buy which was given to Pilot for delivery on 11/26 with a delivery date to my home of 11/30. It's now 12/11 and there isn't a time frame in which I will be receiving my delivery which cost $90.00 to ship.
The address that Best Buy provided Pilot was correct (I have confirmed on multiple occasions); however, my package somehow was sent to Ohio instead of Georgia and then "lost" and unable to be located. Per my last conversation with a service representative, the inaccurate address not their problem and was irrelevant since the package was lost. I'm not schooled in logistics, but logic would tell me the package is lost because the address is wrong... If you can avoid using this company I would highly recommend staying away.
After waiting a week for my shipment to arrive, I finally took it upon my self to go to their distribution center since it is only a few block away from my job. I contacted the person at the front desks and made arrangements to pick up my item at their warehouse (to avoid an additional 3 days) for another carrier to pick it up and deliver it. After arriving at the facility to pick up my item I was called into the back to have a look. What I say was unbelievable. I had purchased a 85" TV through Dell and they chose Pilot to ship it.
The box itself looked like they ran it over with the forklift. Completely destroyed. Myself and a few of the associates opened what was left of the box to have a look at the TV itself. It appeared to be okay but I wanted to plug it in and make sure. After all it is a $4,000 TV. Once it was plugged in it revealed a messed up screen. So I rejected the shipment and contacted Dell. After doing so they said they would send another one out same day. They held up on their end but it has been four days and PILOT says it is still waiting for pick up. THIS company is a JOKE!! If I were a business owner I would NEVER pick Pilot to even ship toilet paper for me. Dell, if you are listening... they make you look just as bad.
I Ordered a new TV from Samsclub. A few days later I get an email telling my order has been shipped. Great! I thought, I should have it in a few more days. NOPE! Not even close. A week later I receive another email from this Pilot Freight Service telling me they will deliver my TV in another 2 weeks?! It was only coming from Philly?! Skip to another week and the tracking shows it only 72 miles from my house, and Pilot still tells me it will take another week or more to get here. It appears that Pilot is sending it over to a second shipping company, and it has 3 more transfers to make before it gets sent to me.
Pilot's customer service is even aware of a supposed backlog at the final destination that she says may or may not take up to a week longer than the estimated delivery. Now we're up to 4 weeks, or more. My wife and I ended up driving the 72 miles to pick it up ourselves. Never again, from now on I'll have my orders shipped to the local store and pick it up from there. On the good note, yes amazingly there is one. The people I dealt with at Pilot were great. Customer service gave me the number to the 2nd shipping company, who got me the info to the Pilot terminal the product was located at. (I'm still not sure why customer service couldn't just give me that number instead). From there I was able to have my shipment transferred to customer pick up. The guys there helped me load it into the car and were very nice about it in the process.
I bought an item from Dell and was very worried about getting my shipment after reading these reviews but I did not have the experience these people had. I did take a proactive approach to call and schedule my appointment. They gave me a 5 to 6 hour window. Understandable as these people are driving all over the state. I received a call around 430 pm. They said they would be there in 10-15 minutes. Got here in 20 minutes. No complaints there. My product was not broken and works perfectly. I feel it was a smooth process. Just letting people to consider when reading all these horrible reviews. I don't feel there is anything to worry about here.
So I had never heard of Pilot Freight, but when I saw that Amazon was using them as a 3rd party shipping company I was a bit worried. I have had less than great experiences with any shipping outside of the big boys of the industry. I decided to look them up and I was absolutely terrified after reading all of the horror story reviews of peoples experiences. My experience was so much the opposite that I felt compelled to leave my own review and balance out the scales a little bit.
I chose my delivery time and date at checkout and there was no issues with that. I had no contact with the shipping company prior to shipping day. Email was provided should I need to make any changes prior to the day of. Window was 12-3. They called around 12:30 to say that they were 30 minutes out. Upon arriving they gave me no issues and box was in pristine condition. They entered the house, placed the TV in the room of my choosing, unpacked it, installed the mounting legs, powered it on to test function and that the screen was intact. They were clean and cordial. Removed the shipping straps and were going to remove the box but left it at my request.
My absolute only issue was that when they were maneuvering the TV to put the legs on they pivoted it from the bottom to the side using the corner to roll it that way. That puts the entire weight of the TV on the corner for a moment and can cause cracking of the bezel and/or screen. To the best of my knowledge he did support some of the weight while flipping it and in the end there was no issue. I just figured that If I had to pick one thing, and there only was one, to address as a negative that would be it. Not enough in my mind to downgrade my experience to a 4 star.
This company lost a 400 pound palette with $1,000 worth of products. Since they have been unable to find it we are now out most of that money because their compensation for lost shipments doesn't come close to covering it. Absolutely never use this worthless company if you don't want to be robbed.
I was scheduled for a delivery today, October 27th, between 1100 and 1500 hours. I went to their website and confirmed the appointment was on the tracking schedule, and it was. I moved appointments and plans with the family so I could be at home to receive the delivery. 1500 hours comes and goes, so I call Pilot to check the status, because things happen and I figured they were running a little behind. I spoke to a representative, who informed me the shipment was never scanned and was not out for delivery!! She then tells me, they hope it can be delivered on Monday! I guess they think I have nothing do do with my time, including work and I can just sit around all day and HOPE they will do their job. How the hell is this company in business?? I will make sure to avoid any company in the future who uses Pilot for the shipping company! Unprofessional and unacceptable!! If I could give zero stars, I certainly would!
I ordered a 65in TV from Sam's Club with guaranteed delivery during my week of vacation. I thought that it was a bit odd that the tracking didn't update as often as I was accustomed to with other trucking companies but did not follow up. Finally the day after my TV was scheduled to be delivered and I hadn't received the delivery scheduling call (that showed on the tracking to have been made), I called Pilot Freight. They didn't have a clue where my TV was at nor could give any info on where it was last scanned. I called every day for the week that I had available and they were never able to supply a delivery date (nor even say where my $1000 TV was located).
Finally out of the blue on the 22nd day from shipping, a Pilot agent called to say that they had found the TV and wanted to set up a delivery. The agent also told me that the outer box was destroyed but the inner box seemed OK. You have got to be kidding... I refused it and now await a refund from Sams. One of the agents that I spoke with initially was supposed to have started the lost shipment process but that didn't seem to happen either. Do not allow Pilot Freight Services to load your merchandise if you ever want to see it again.
I clearly would have never chosen this company but I was forced to by Walmart.com. I didn’t even know this service existed and was not told upfront by Walmart that this God-awful company would have any hand in my shipment. I received an email from the local Charlotte company that they would be delivering to the address but needed a signature. The window of time was small and during business hours when everyone is working! They would not budge and said Walmart needed to adjust address/signature. I called corporate to handle that part and was assured it was taken care of. I called the day before delivery because I had a feeling something was not right.
To my surprise, they told me Walmart denied the change and no one from their facility even notified me. Again I told them they could not deliver to the address because no one would be home. After talking to numerous people (one of which was very rude and lacked entire compassion!) they allowed us to have them hold it and we could physically pick it up. When we show up the next day, they said it was out for delivery! We were shocked! I had to escalate the issue to the manager and came to find not one single person documented any of my calls or to even hold the item. He had to handle the issue and now we have to return out of our way to pick it up the following day.
To make matters worse, I escalated my complaint to corporate only to be met with continued incompetence. The customer service rep took down all the information and then was to transfer me to the appropriate party to file my complaint. I was met with an extremely rude and condescending female in the claims department who didn’t handle my complaint seriously. It got to the point where she made it sound like she was going to jot down the complaint on a Post It note (or pretend). I asked if she was even the right person to speak with. She said no, I need to talk to customer service. I told her I already talked to them and they told me that where they were transferring me to the complaints department. She told me no such Department existed and that she could transfer me back to them.
I ended up hanging up. Let’s just say this company is literally rotten to the core, so much so that I don’t even know if resolution would come speaking to the head of Pilot personally. Shame on Walmart for forcing people to deal with companies like Pilot just so they can save a couple bucks. This definitely puts a bad taste in my mouth for Walmart.com as well.
Reading the other reviews is comforting only because we all share a bad experience and it isn't just the oddness of the DMV or me. My husband and I ordered laminate flooring from Walmart and this company delivered lies, lateness and borked laminate. The first pallet of 12 boxes was 4 days late (we rescheduled with Pilot) once, and 1 box had been smashed on the corner. Ok. That can happen. The second delivery of 12 boxes was 2 days late getting to Pilot. They called to let me know and said they would call when the order arrived. No one called when it came 2 days later. I waited 2 more days, checked the webpage with my tracking number, saw that the laminate was in the warehouse, and called. The man said he couldn't get it to me for another 4 days. I pushed and he moved it up to 3 days.
Ok, scheduled for delivery on Monday morning between 9-12. I take off work because I must sign for delivery. At 1:30 I call Pilot because the laminate hasn't arrived and they cannot reach the driver to find out what's up. They left a message and said they'll call me back. At 3pm I call, same story. Then I call Walmart because either the truck has been in an accident, the driver is taking a really long lunch, or Pilot overbooked the driver. Within 30 minutes of my call to Walmart, Pilot calls to tell me that the delivery will happen by 5pm. The driver apparently thought he only had one delivery in my hometown late afternoon, not one in the morning as well.
The driver arrives at 5:10pm. He apologizes for being late, stating that he was overbooked. My laminate is on the floor of the truck near the door. The pallet it is on is busted up and a second pallet - one used for food products generally - is underneath it. I ask what happened to the pallet and the driver tells me that the laminate arrived at the warehouse on the broken pallet and he moved it onto the better pallet. Hmmm. My husband comes out to move the laminate because the driver just leaves it at the front gate. My husband notices that the wrapping is all borked and that there are feet marks on top of the laminate boxes. Short story, 3 of the boxes were messed up but he hasn't opened the middle of the 12 which were bent slightly backwards because of the messed up pallet.
I call Pilot and they say now that the air shipping company (not them, which is odd because Pilot runs the air freight part too) messed up the pallet. They also tell me that the delivery was supposed to be for the afternoon. This is a flat out lie, which I point out, because the computer posted the schedule for the morning. Basically someone is lying or everyone at Pilot is lying. How do they stay in business? Because they are so willing to eat the costs of me shipping back broken laminate to Walmart to replace the lost material.
In Dallas I called on 9/19 and spoke with Yanni to schedule a delivery of a Costco purchase for 9/21. Her driver called early 9/20 to deliver and I told him I scheduled for 9/21 and was unable to be home 9/20. 9/21 came and I waited through the 4 hour delivery window, but no delivery. When I called and spoke with Yanni again, she said I was scheduled for Thursday and had not been rescheduled. No apology, no care. Worst customer service experience ever.
There were two men who carried a mattress to my front door. However, for some reason I didn’t receive further assistance. They dropped the mattress off at the front door and immediately left after signature. I am 5’2, 120 lbs and I had to carry a Sealy mattress up three flights of stairs. Horrible.
I'm not sure where to start with these people. First delivery with these people I receive a damaged product. The replacement been sitting in their warehouse for 2 days. I had to call them to schedule a delivery. They refuse to have two people carry a 90 pound item plus some weight with the box itself. I spent discussing that with their manager and she hung up on me. The same company has to pick up my original damaged item and why not pick it up the same day you drop off the replacement because they want to make it more difficult for you and clearly waste the company's time and money.
I'm almost certain I will receive another damaged product from the Los Angeles warehouse and when they come get both items due to their inconsiderable and unprofessional dealings I will refund the item and simply buy it elsewhere. Not to mention I originally had a 2 day shopping and the first time was delayed 5-7 days and again another 5-7 days. Sellers are using this company for their own benefit because it is cheaper than using USPS, UPS or FEDEX. Keep in mind if your seller ever tries to convince that Pilot would be a better option Strongly Disagree. I HAVE WARNED YOU.
They simply missed delivery window without any notification, when I called the office they were transferring me between different clerks (While on hold with them - they called me from other number and didn't say a word... just silence and hanged up). I value my time and don't have any tolerance towards some who's wasting it. If your driver is running late you must contact the customer. This type of behaviour is unacceptable, each delivery is time sensitive and must be treated with care...
Management is the lowest you can find. 1st they did not give the pickup information to the driver. After I called to find out how far was the driver after my pick up window time they found out the information was not sent to the driver. 2nd they lost my shipment. Manager Oscar is not a person to trust and employees like Daniel will just hang up. Cheap comes with a bigger tag. Stay away from this company. Corporate office does not care either they just tell you to open a claim.
They resolved all my issues fast as they could I should of gave them a benefit of the doubt When the man on the phone was rude it made me mad and it was a mix up on the shipping day but end the end they did good I had to go to the head man but he did good
I ordered a pool and it was a week late from the two day shipping from Walmart. Then I ordered a 65in TV from Walmart with 2 day shipping. Now it is going to be a week late again. I called Pilot. They told me if I had a problem call Walmart. LOL. My problem is was company SUCKS. ;) I will never do business with them again.
So I was looking for tv deals online and I found Z9D for the price I wanted it for with tax. When it shipped I notice Dell was not using UPS but a carrier named Pilot Freight Services. Never heard of them. When doing my due diligence I was seeing on this site how horrible the customer experience dealing with the shipment process... Delayed or loss of shipments, products being damage on arrival. Just like anyone else I panicked and worried my 4000$ TV was going back in glass pieces to Dell because of poor care handled by "PFS". Surprisingly it went well.
When your order is ship I would immediately call customer service (1-800 number) to make sure your shipping info was right which it was. They advise me to call the Houston destination HUB Monday when shipment arrived at destination hub (mine was in Houston Tx). On delivery day the driver and the HUB will contact you to inform how far he is from your place and call when he arrives. I was wrong about Pilot and they were very understandable along this whole process. Ask for Michelle if you're setting up your delivery appointment ordering if in the TX area. She is very understanding. Order on the 19th came in on the 25th 5 -6 days.
Pilot Freight Services expert review by ConsumerAffairs
Established in 1970, Pilot Freight Services is a full-service transportation and logistics company that operates globally. With over 75 locations throughout North America and operations and administration offices in Western Europe, Netherlands and Spain, Pilot Freight Services offers businesses a worldwide network of overseas partners.
Worldwide shipping: Pilot Freight Services will deliver your freight where it needs to go, whether that’s a few towns over or across the world. Their transborder service streamlines the process of shipping to and from Canada.
Customized technology: Pilot Freight Services has a wealth of technological innovations on hand to help with your specific shipping needs, including web services, a mobile app and CoPilot, which is an online shipping navigator designed to help you track and monitor your shipments. Pilot’s technology ensures you will always be connected to your shipments.
Easy home delivery scheduler: Schedule a home delivery easily and quickly using the form located on Pilot’s website.
Logistic services: Pilot Freight Services goes beyond shipping with their extensive logistic services. These include flex or temporary warehousing and delivering across the nation, reverse deliveries and installation of shipped equipment at customer locations and Ocean Break bulk services (door-to-door, terminal-to-terminal or port-to-port.)
Electronic Warehouse Management System: All of Pilot’s logistic services are backed by an advanced electronic Warehouse Management System (eWMS). It’s easy to use and directly interfaces with your company’s own ERP system, giving you easy control over order processing, reporting and stocking. You can view and manage live transactions from anywhere in the world.
Best for: Pilot Freight Services is best for large businesses that ship domestically and internationally.
Pilot Freight Services Company Information
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- Pilot Freight Services