FedEx Reviews

First off took over an hour to get to a live person so that shows you how much they already don't care, but anyways on Thursday our company had ordered a part and decided to try Fedex no biggie. Got everything put in. Selected our day for delivery which would be Saturday. They charged us over 50 bucks. No problem. Well we wake up and lo and behold now they say it won't be here till Monday 'cause they don't work on weekends. But yet on the purchase sheet it says Saturday. After finally getting through to a live person (who was very rude, kept talking over me and told me I needed to be quiet) they said there was nothing they could do and that the system made an error and all we can do is eat it. This is why small businesses don't trust the big guys. Will never use them again.

Apparently multiple attempts to deliver the package. Every time excuse was that they did not have a buzzer number even though buzzer number was provided after first failed delivery through the website and over the phone to customer service representative. Not to mention buzzer is actually written on the intercom for those who dare to look. Apparently their phone customer representatives are also unable to reach drivers while on route or stations where the package was shipped from. All and all bad experience and incapable staff. My package has been driving in the back of the track for days and I still don't have it. If you can avoid this company for your shipments do yourself a favour and please do.

Ordered a pair of Yeezy 700 from Adidas. I got the message from FedEx (Package out for delivery). The delivery driver took a picture of the box on a brick door step, and claimed the item has been delivered. Where I live the doorstep is made of concrete. Apparently he delivered the package according to customer service, but I did not received it. (Theft). I sent them evidence (Pictures), and they still denied the claim. I had to call Adidas many times, so they can step in, and try to get my money back. Out of the sudden they sent me an email saying that my claim has been approved, but they did not pay me the whole amount. Instead they paid me $106 Dollars, and the amount that I paid was $280 Dollars. BEWARE, if you have options to ship with other carriers, then do so. I will cancel any order that will ship out with FedEx, and they will not have my business.

Is there a government rebate program for hiring people with a lower than 80 IQ that I'm unaware of? Package to be delivered last Friday, then we get a notice that the package has been delayed and will be there Monday. So we don't rush home, all to find out when we did get there, there's a notice of attempted delivery and they'll try again. Why send me a notice it's been delayed if it hasn't? So now it will be here Monday between 9am-1pm. Take off work to make sure we don't miss the package. By 2:30pm finally get a hold of someone at FedEx. They have no idea what truck it's on, when it will be there today or even IF it will be there today.

Updated on 09/22/2023: After missing the 2nd scheduled date because apparently I live in the longest state in the country. It takes over 7 days to get it half way across the state. Was 312 miles, it's not 289 miles. It made a town over in 7 DAYS.

Expecting a package today. Got a notice saying delivery would be between 11 and 3pm. At 3. It was changed to end of day. Well it's end of day and still no package. The automated systems, online and phone give me the same runaround and will not transfer me to a human. Now the response I get is that it's at the facility, so what does that mean? They overloaded the truck. Ran out of time, and didn't deliver it like promised?

Driver said he tried to deliver a package but we were closed, strange seeing how there are 12 people sitting in the office, about 30 people in the plant with doors wide open. Driver NEVER tried to deliver to this location!!!! Now it will come another day?? How do I know he will attempt then and not just say he was here and we were closed again??

We’ve had issues for years, even before the pandemic, with deliveries from FedEx, from the driver updating tracking stating a package was delivered and a signature was on file (once for a $700 laptop) to the driver refusing to put packages closer than 5 – 10 feet from our porch. This came to a head this past July when the driver left packages literally less than a foot from our porch and it rained. Both boxes were destroyed. One contained chemicals that, if any had been punctured, would have been a disaster.

So, I gave FedEx a package worth around $2200, and you won't believe what happened next. The package vanished in thin air right after they picked it up! No, not during its journey or at some mad busy hub, but right after pickup. I mean, seriously, theft is the #1 explanation here, and it feels like FedEx wants to ignore it! And here's the kicker – FedEx is BBB accredited! It's truly puzzling how they can have that accreditation with the highest rating A+ when they fall so short of their obligations. Now, let's talk about their response - or lack thereof. They're basically ignoring our letters about the whole thing! A whole bunch of correspondence tossed in the bin... just to add insult to injury.

I live in Upper Michigan, about 2 hours north of Green Bay, Wisconsin. I'm not alone in this situation, everyone I know has the same thing happen. Most of our shipments come via Chicago's hub. However, most of them don't come after Chicago. For some reason, FedEx employees like to give our products a tour of the country first. From Chicago, it just needs to come straight north. Instead, they go to CA, TX, Or some other coastal state. Why is it so hard to hire people who can actually do their job?! I mean, one of our delivery drivers is a well known pill pusher (drug dealer)! I've heard it from several different people, same exact story. FedEx, fast help isn't always quality help. Get your ** together! Quit playing with our merchandise! Or hand it over to someone who can handle the job at hand (usps, ups, etc)! I think it's time for FedEx to hang it up and shut the door!

I have filed complaints to FedEx about their delivery person leaving my packages out on the roadway for people to steal. They don't seem to care one bit about taking care of customers. I even went as far as putting a sign out with instructions not to leave packages on the roadway and yesterday the delivery person stacked my packages on top of the sign.

I received a heavy desk & the delivery came earlier than expected. I had a back injury; I can’t lift anything heavy. My husband was not home. The delivery guys wouldn’t slide the box into my doorway even after I told them my back was broken and I can’t lift the box. It was 2 of them. They could have slid the box into the home from where they were standing outside at my door. I have a large, open, & clear foyer. I don’t ever want to use FedEx or anyone ship me anything from them. Non caring & non helpful rude employees! My Ring camera recorded the whole thing.

I had an altercation with the FedEx delivery person. First, I’ll note he has been hard to ask any questions as he has his earbuds and it’s like an inconvenience for him to take them out to answer and it’s always been uncomfortable to address him. The altercation started when he came one day to deliver a Chewy box and because I have a bad back I asked if he would drop the box inside door.. I didn’t ask him to come in. He stepped back and started yelling at me “you need to pick it up” (note: I’m wearing a back brace). I had asked him once before and he put the box inside the door and he did it but with attitude. I’m not blameless here as the ** word came from both of us and as a 66 y/o I was upset and shaken up afterwards…

So they did not deliver my package like scheduled and claims there was a weather delay. For the record if a few drops causes a weather delay there is a problem and maybe you need to hire drivers that know how to drive. Once I asked for a manager all of a sudden I received a notice that my package was back out for delivery. The manager was rude and tells me, "Oh I don’t know what’s going on with it. It’s says weather delay but I’m not in that area to know." Way to go FedEx. You lost another customer.

I was told all day that my package was going to arrive by day's end. The package required a signature so I had to miss work to sit and wait. Now FedEx wants me to miss work another day to sit and wait. It’s not real hard to give accurate updates in 2023. I’ll never use this service again and will make sure to steer others clear of FedEx in the future.

I ordered cat food and treats from Chewy. According to FEDEX tracking the packages arrived locally (Hampton VA) at 412 AM today. Another entry said out for delivery. Now it says delivery failure because I wasn't home. Completely a lie. FEDEX repeatedly uses that excuse when they fail. I've asked Chewy as well as others over time to consider UPS. 90 percent of packages I receive are from UPS and I've never had a late shipment that was a fault of the carrier. FEDEX IS A DISMALLY POOR COMPANY.

They are the worst shipping company I have come across!! From customer service to deliveries. Canned goods delivered dented, and the driver ran over a few as well. Most recent package they could not find my house; really?

I remember when FedEx was a better choice for shipping. I had noticed recently that FedEx more often than not does not meet the stated delivery date. Recently had 2 items ordered both from Wisconsin 1 UPS 2 Fedex. Ups shipment came 4 days faster. What happened to FedEx.

Today I received my parcel from UK which is very mishandled and my things are broken and spreaded all over. I am very disappointed and will never use this again. Very very very sad with their service.

I always ordered to same company from Japan. Delivery guy always hold and delayed several days until my release the sign. This time they send a message "delayed" every morning early time. I always wait at home my item. Never try to deliver. Delivery guy must be fired because of lie to the customer and neglect of duty and dereliction of duty. Worst customer service. Santa Fe Springs Fedex.

Customer service has become the worst in the business... Stop sending people to overseas call centers that want to read from a manual and not answer questions! Delays are only posted after customer calls to ask why package is not there at estimated time. How many days are we supposed to stay at location and wait for undelivered packages?!?! Truly need to question if FedEx is any better than USPS?!?!

The day before FedEx came to drop off my package. They didn't ring the doorbell or knock. They just lefted a note saying that I've missed them. They clearly did not ring the doorbell or knock. I am a stay at home mom with 2 large dogs. If they did any of that to alert me that they were here I would have definitely heard them because of my dogs. They just came and lefted. I called them and they said I need to pay a fee for import duties,that's why the package wasn't lefted. So I paid it over the phone and told them not to ring the bell or knock, just to drop it in the mail box. I told them I have two dogs and my baby will be having a nap during the time they will be delivering it. So of course this time they rang the doorbell and woke my baby up. Clearly they can't follow simple instructions.

FedEx delivered to an apartment not my house. Called and they can't find it asked if I checked delivery area. Didn't seem to understand that I am not at an apartment complex with a mail room. Spent 20+ minutes explaining that I am not at an apartment and they didn't deliver to my correct address. Finally talked to the "trace team" who still couldn't find where it was delivered to. I asked which address it was delivered to, they gave me an address that doesn't exist. They never actually admitted that they delivered to the wrong place. I got zero communication about the how the process is progressing, just generic emails that didn't give any info. Customer service didn't care that the driver screwed up.

Maybe check if customers have cameras before claiming customer not home! How is this company still in business? Last delivery (a laptop) was thrown onto my porch. Customer service is a joke and no help at all!

Ordered next day delivery. Three days later, and has not arrived. Funny that the tracking started in Illinois, and then to Indiana, and all of a sudden went to Montana, and then North Dakota. Unorganized or just making things up. Great job!

FedEx sent me a message saying my package could not be delivered because I was not home. I was home all day sitting on my front porch and home the entire night, and FedEx never pulled in my driveway. Do the drivers just blatantly lie? Seems that way.. DON'T USE FedEx!!

I always use FEDEX and have NEVER encountered a problem UNTIL I used FEDEX from Jacksonville FLORIDA. My package was cut open. The driver propped the box up backwards to take the ‘delivered’ picture THEN pulled off as I called him to address the problem. I will NEVER do another online order in Jacksonville if it has to come thru FEDEX.

Every time I order something and I see it is to be delivered FedEx, I cringe. You see, they will claim to have attempted a delivery but no one was home, even for no signature required. They will run out attempts until they no longer have to come. Following up by calling cust service is useless. I will get a ton of apologies but no resolution. If I could give negative stars I would. They deserve to go out of business. In my opinion, they are the worst company ever.

I was expecting a package that was held for two days at the FedEx facility. On the third day it was showing that it would be delivered between 10am-3pm then changed to 8pm. It wasn’t delivered. I tried to call but the automated answer would keep saying on the truck and won’t allow you to speak to a live agent. The next day was Saturday I called and the agent said the package was on the truck then it was returned to the facility and expected to be delivered Monday. We’ll see. Horrible service and tracking system.

Updated on 09/09/2023: This marks my second day of waiting for my FedEx delivery, which has yet to arrive. Despite my repeated calls to customer support, I've been consistently given false information. Just an hour ago, a support representative assured me that my item would arrive by 11:00 PM tonight, only for the delivery status to change to "pending" a minute later. This same situation occurred yesterday after speaking with a different representative. FedEx's reliability is deteriorating, with their continuous provision of inaccurate information and failure to deliver on time. I strongly discourage any company using FedEx as a shipping method. I've personally experienced a loss of $4,000 for my projects due to FedEx's lack of responsibility in managing deliveries.