FedEx Reviews

My bed arrived broken and boxes were open. I tried to return it the same way they delivered it and they won’t pick it up unless I tape the boxes shut. YOU DELIVERED IT THIS WAY!!! Trash company that I will never use if I can help it.

I paid for express shipping but haven't received my package yet. Online services such as virtual assistants do not help with the updates or keep you at ease. Customer service representatives do not help, they sound like robots and give the same answer and ask for more time, which is ridiculous, after them seeing that my delivery was paid to be expressed. I will from now on avoid having deliveries from this company especially from the facility in Memphis that does not give updates on anything. I will also not recommend this company for other businesses to use.

This delivery service is inept and repeatedly delivers our package in an area where it will be stolen, despite written instructions stating to deliver to the front door. We have now had two bed frames stolen because they deliver to the wrong area.

Terrible experience. I went to FedEx store in Denver to send a document envelope to Australia on Thursday, 30 August 2024. The employee at the counter said that my package will be delivered on Monday and it would cost USD 156.00. Well, not cheap, but it’s Australia we are talking about and delivery in 4 days sounds good enough. To my surprise the delivery time appeared to be Monday 09 September 2024. This has never been mentioned BEFORE I paid the charge. Considering the time it takes to ship, the price of USD 156.00 is ridiculous and the service quality is not good enough.

Deplorable. I have been waiting close to 2 weeks for a package. I got 0 updates for over 7 days. If you use FedEx, I probably won't buy from you anymore because their delivery and service is unbelievably bad.

I have a Fedex package that shows it's at a Fedex station in my area,, I called the stupid Fedex toll free number. It says it's still in transit, so where is my package,, and you can never talk to a live person. Time to start switching to UPS for my packages. At least you can contact a live UPS rep,, and I had another package Fedex dropped my computer and smashed my computer on its side a big dent,, it was really bubble wrapped good. It should have never got damaged, I tried calling the Fedex toll free number. It would not let me talk to person. It just says good bye and hangs up,, I do not know why anyone would want to use Fedex,, Fedex lost my trust. Won't recommend no one to Fedex.

We were supposed to receive a package on Friday from Home Depot. We received a message from FedEx that it would be late and it would arrive Saturday. We received a message on Saturday saying it was on the truck and to be delivered between 1 and 3. Then we got a message that said, "Sorry. Your package will not be delivered today. It will be delivered on Tuesday the 3rd of September." it is Sept 3rd, we got a message this morning that said it would be delivered today. It was on the truck. I just got a message from Home Depot saying that the package was going to be delayed. You guys have gotten so bad. It's ridiculous. You need to get out of the business! This is probably the fifth time we've received something via FedEx. And it was either late or the box was destroyed it. You really need to get out of the business. Or get a new CEO.

I purchased some jewelry overseas and it was shipped Fedex. The package got held up at customs and that’s not the issue. Paid my dues on it and then they lost it. Great! Contact the seller and they have insurance to cover the package and send me another set. Then I get a bill to pay customs again. I tried to explain I shouldn’t have to pay taxes on something I never got and put in a claim with all the paperwork. FedEx never responded but I did get another bill and late charge from them.

FEDEX SUCKS. FedEx says they made delivery attempts and never did. I’m sitting in my kitchen at the exact moment they said they attempted a delivery! Driver lied because they can’t keep up with their ridiculous time schedule. USE ANOTHER SHIPPER!!! USPS!!!

FedEx is terrible delivering packages on time & losing packages. I ordered my item on Aug 17. Lost my package on the 21st. Still has not been delivered and today is the 29th. No updates on tracking info and just says package is delayed. VERY disappointed in the reliability. Any time I order from a company that uses FedEx as delivery there is always a problem. And the customer service is extremely lacking in care & consideration!! FedEx...DO BETTER.

I absolutely hate it when I order from a company that ships with FedEx. I know my package will be late, lost or broken. I'd never ship with this company, and wish others would stop using them and making customers deal with the crap on the receiving end. From trying to contact a live agent, to getting real answers and RECEIVING your package.... IT'S ALWAYS A FREAKING NIGHTMARE!!!!

Driver REFUSES to deliver to my home as they are paid to do. Called numerous times with no result. They throw packages on the ground .25 miles away. I am handicapped and cannot go to the packages. Bad FedEx.

Delayed delivery without explanation. It happens all the time with Fedex. I never had any significant issues with delivery. What’s wrong with the fedex. I don’t recommend fedex to my friends and family.

My experience with Fedex was terrible. The product simply wasn't delivered to my home. Fedex says it did, but the photo of the delivery location clearly shows that the products were delivered to a completely different house than mine. The photo shows a brown door and gray walls, while my house has a green door with beige walls. Since then, I've been living in an absurd situation. The supplier says that it's Fedex's responsibility, and Fedex says it's the supplier's. In practice, I lost my money and my product, and neither party wants to take responsibility. It's absurd!!

My nearly $1000 package was over 1.5 months late. I sent multiple emails to the FedEx team and never received a response. I'm convinced I would've never gotten my package if the shipper didn't have a contact at FedEx. I currently have a $500 package stuck in FedEx customs because they won't respond to my emails or provide any assistance over the phone. I wish companies would specify the shipper they use. If I could pay 30% more to avoid FedEx, I'd do it in a heartbeat.

So many issues…Where to begin. 1) Ordered fresh fish from Alaska. Promised delivery on Friday. Called the shipper to query impossibility of getting something that shows in transit to Memphis on Friday morning when I’m in California. Updated to Saturday. Checked status early Saturday, shows delivery to be made Monday. Shipper packed with 48 hours of ice. Now awaiting my garbage fish shipment. $250 fertilizer? Often order dog food online. FedEx is incapable of bringing shipments up the driveway. Usually have to hunt a half mile hill worth of addresses to see who received my dog’s food. Driver must be dyslexic. UPS, Amazon and USPS always deliver correctly. I guess I have to make sure online sellers don’t use FedEx. Really tired of these schmucks ruining my day! Only thing worse is when you try to contact customer service, you might as well go scream at the sun!

“The worst shipping company and customer service. You can stay at home all day, waiting for the package as the customer representative instructed, only for them not to deliver it. Instead, at the end of the day when you call them to find out where’s the package, they say, ‘We are sorry, you have to pick it up from the station tomorrow’. The customer service representative is rude and doesn’t listen to you. They don’t care that you spent the entire day at home with your child, instead of going outside for fresh air or playing in the park. This isn’t the first time I’ve had a bad experience with FedEx. And, LOL, they still receive money for doing nothing.”

We had a delivery of oil from Walmart we received text delivery and we look outside. Nothing there. They delivered to my neighbor. I feel ban to go and take it. They weren't home. I write it to them. They didn't even follow up. They say we delivered and take my neighbor porch pic. Very bad service. Next time I will claim with proofs. UPS has more accurate service and better customer service.

I'm at home and received a doortag? Lazy, knock the door, message me, or just leave the package in porch. Simple. Now I need to pick up my package. They refused to attempt more delivery. It's very inconvenient. I order my package to be delivered not pickup. Lazy lazy lazy. Avoid avoid avoid.

Needed package within 24 hours, had plane, car rental and motel reserved, so I had company send overnight, shipped on 20th of month, suppose to be delivered on 8/21 by 1 pm. My reservations to leave on 8/22, didn't happen, FedEx had package scanned 3 times in Memphis but never sent out for delivery. It stayed in Memphis hub 20 hours and did not get to destination until 8/22 at 1:30. So I had to change my schedule for plane, car and motel. It cost me hundreds in cancellation fees. Biggest problem, no apology, no refund. They have to be distorting their reviews showing that they get packages on time 98% of the time. Only been a few months ago they rolled my package out at a mailbox at a house no one lived in 1/2 mile from my house. It was a $700 car part that was electronic, was rained on 3 days, my USPS delivery decided to check the box, my name and address was on it! Had to file a claim and wait 6 weeks for a replacement part.

I ship two packages and receive a receipt for the total amount. I just see that my credit card was charge a amount over $100. I call FedEx and the lady they cannot help me I needed to email the billing department, which I did and the answer I received is: Rate receipt did not encompass all the applicable surcharges to me is very unfair. Why they don't do the total charges. At least you know when are you paying. Very unfair and very unprofessional for such big company. Don't trust any receipt you get when you ship your packages.

My husband ordered 4 tires. They were scheduled to be delivered 08/20/24 from 10 am until 2 pm. They did not arrive. Then they were rescheduled to arrive the next day, 08/21, between 12 pm and 2 pm. They did not arrive. At about 3 pm a neighbor came to my door and said they were delivered to him. He lives on a completely different road with the same house number as mine. I was worried they would be stolen. Brand new tires are expensive. I went to his house and called FedEx. They said someone would contact me to redeliver them to my house. They said it may take up to 2 hours. I told them I could not stand there outside my neighbor’s house guarding the tires for two hours. FedEx delivery people really don’t care about when or where things are delivered. It’s kind of a gamble to use FedEx at all. Find a reliable service and skip FedEx because either they are incredibly stupid or they just don’t care.

Unfortunately, there is no way to give 0 stars. I had a package that was supposed to be delivered Thursday Overnight Express. I ended up getting the package on Monday. Several calls were made to the customer service phone number. FedEx has forgotten about their customer. I never spoke to a representative. I was trying to find out where my package was at. I'll never ship anything with Fedex.

I did an international shipment of a small package from Portugal to the US in July, 2024. After completing the shipping form, FedEx online shipping tool quoted 85 Euros for the shipment. I accepted and moved on. Fedex asked for an account, so I created an account and submitted the order. The only price change that could happen would be related to any potential custom charge in the US, if any would be applied, which is perfectly understandable. At the end, there were no tax applied to this shipment. Still, immediately after receiving the shipment, Fedex charged me $468 directly to my credit card, without any notice or explanation for the additional charge.

FedEx is a very money-oriented company because they could care less about the consumer. Every time we have used them our packages have been delayed and all the customer service people can say is it will be picked up by 8 pm or dropped off by 8 pm! They could care less if it is a life saving package or could possibly cause you to lose your business. If it was up to me their license would be revoked until they have better checks and balances that they really care about their customers!!!!

FedEx delivery photo is a joke because no one knows what the picture is of. FedEx says that the gps location and driver says that the package was delivered to correct address and that it might've been a 3rd party that stole the package (porch pirate). I have a neighbor's house adjacent to my backyard that could explain the gps location but FedEx won't let me see it or give the information to Amazon. I have Blink security cameras and Blink says my cameras were working with no errors. (FedEx probably believes that their driver used technology to disable my wireless cameras to steal my package and then turned them back on after driving away. Then took proof of delivery picture of white piece of paper.

Three packages all from different online retailers. One spent two weeks in limbo, another one week in limbo, and the third is still in limbo marked as "On Vehicle Out for Delivery" at the start of the day just to end up marked "Operational Delay" at the end of the business day. Of the two packages that have been received one was completely destroyed. The other box had heavy items in it and weighed roughly 40 LBS. The box was completely destroyed and was wrapped in half a roll of packing tape to keep it together. The plastic and aluminum food containers inside were dented and cracked. And the shipping label was destroyed at some point in the process because a new label was put over it. I shudder to think what the third package is going to look like when it finally gets here.

My package needs a signature, so I took off. It was supposed to come in the morning, then scheduled by the end of the day but never arrived. I took off the next day as well. The package was supposed to arrive by 1pm but again no package. I think they should hire Amazon to show them how to deliver a package.

FedEx customer service provides no help whatsoever and they don't care one bit. A bunch of losers. Try getting the same answer in 5 min not with them. Too stupid to help. I made several calls and got a different answer each time and no real help at all.

Package remained for days in the same place, not an email neither text message from them explaining why. Fedex it's the worst service. AVOID BUYING IF FEDEX IT'S THE ONLY SENDING OPTION AVAILABLE. Save yourself from headaches and likely delays of weeks. Customer support it's a joke, each representative lies to you and gives hard-to-believe explanations.