FedEx

I needed to create a FedEx account because I lost my wallet on an airline and needed it shipped back to me. The airline attendant and I went through my options and chose overnight delivery. It was rather costly but at least I was going to have my wallet back the next day. Except that isn't what happened. It was a Friday. I had it shipped and the attendant did not notice that overnight had a plethora of choices going along with it, including choosing if you wanted Saturday delivery.

FedEx can never seem to deliver to my apartment complex, and I have had no issues with this with other shipping companies. As an alternative, I have to pick up my packages at my local FedEx store, and every time I’ve gone to pick up, the workers have the WORST customer service. No one greets me, despite the helpdesk being 5 feet away from the entrance; and if there’s a customer with a long order/task, I’m not informed of how long my wait may be, I’m simply ignored. There are two people at this store and I understand that a rush can be overwhelming, but both people don’t need to be working on one customer especially when the customers behind them have relatively quick tasks (ie dropping off a pre-process package, picking up business cards, picking up packages, etc).

Lies! I would give them no stars if it would allow it. I ordered a gift for someone and the store sent it by FedEx. Well it never arrived and then I called the store and they sent a repeat shipment. FedEx said that they attempted delivery 4 times. Well I have 6 cameras positioned around our house plus an alarm on the driveway. Not one camera showed any truck in my driveway. They lied every single day saying that no one was home. My husband is retired and is home every day. I called customer service, 2 hour waste of time. I called the store and they filed a complaint and I tried to file a complaint as well, but they would not accept it. Never met so many rude customer service people - Heidi, Lonnie, Melanie, Francesco, Lisa, Kevin, Elena and the beat goes on....Still do not have my package, the store is refunding my money.

I shipped a firearm to Buds Gun Shop for a trade. FedEx stated their policy requires firearms to be shipped next day air, on a 6lb package from Iowa to Kentucky. That was $70 after fees and taxes. Instead of paying $70, I went to a smaller FedEx store which was only capable of shipping 2 day and the policy magically changed along with the price, it was just over $32 to ship it 2 day shipping. Buds, a high volume dealer, was able to send the firearm trade back to me via FedEx ground service and the rep stated it was $7 for shipping fully insured. FedEx claims their next day air requirement is both law and company policy.... I say they're just out to screw the little guy. I've learned my lesson FedEx, you have my $32 but you'll never see my business again. I hope others can learn from my mistake.

Ordered a mother's day present. Every day I check the shipping it states exception. The statement is attempt to make delivery no one home or store closed. I work from home 8am-5:30pm every day and no one has come to my door. When I called their customer service line to see what was going on I got, "I am sorry. We have tried 3 times. You have to come and pick it up at the main shipping location," in which is 35 min away. I called the place in which I ordered the gift from and they were nice and reshipped the gift to me. Lo and behold the same things is happening. I have confirmed my address is correct it is. I finally made the choice for it to be shipped to a local Walgreens and I will go pick it up. Let's hope it's actually there tomorrow.

We have a small home-based business requiring faithful mailing and receipt of small packages. Our distributors normally use UPS and we've never had a problem with this service. But every time a company mails us a document via FedEx with a required signature, we fail to get the document/package or get it very late. Every. Time.

After someone got my American Express card number and apparently sold it to who knows who. It was being used in Germany and Florida at about the same time. American Express did not honor these transactions and sent me a text message to call them which I did. Now to get to the part where they were sending me a new card thru Fedex, (which they said was delivered on time), the only thing was I never got it and after calling Fedex and getting all kind of excuses as to what they can and did do which did not get me my credit card. MY mailbox is a half mile from my house and they said they left it by my mailbox' but it was not there.

So, let me tell you about my current experience with FEDEX. Yesterday (5/1) at 10:30ish we called in a FEDEX EXPRESS pickup, confirmation #s ** & **. A little after 4pm we called to see what the hold up was and we were told the truck broke down and another truck had been dispatched and should arrive in 10 - 15 minutes. We closed our shop at 6:30pm and still no driver and too late to get to a FEDEX location for a drop off. This morning we have called not once but 4 times and got four different stories and a bucket load of rude representatives. The first call we were told the driver showed up and no one was at our location at 4:30...untrue.

They get 1 star because I can't give any less than that. I had ordered a new patrol bag and FedEx was my only shipping option. Already unhappy about that because I know their reputation in my area, but it was my only choice. I live downtown in a college town. We have private entrances at my complex as well as a traditional lobby entrance. At every private door, is a very obvious sign that tells delivery drivers to not leave packages on the front porches, and instead take them to the business center. FedEx is notorious for ignoring these signs. Sure enough, within two hours of my mlm package being delivered, it was stolen off of my porch.

Package of a few sheets of paper scheduled for delivery 4/29/2019 but did not arrive. Delivery came 4/30 when I wasn't there, door tag left stating reschedule for 5/1 before 10:30 AM. Never came, customer service said it was being returned to sender because it did not pass customs. I paid $40 for delivery and no package. I wasted two days waiting at home because of their incompetence. Never again FedEx.

COMPLAINT ACTIVITY REPORT Case # ** BBB Serving the Mid-South

I paid $20 to have a book shipped and just had surgery and cannot legally drive, and the FEDEX delivery person did not give me enough time to get to the door, then left a message that I'd have to go several miles to a Walgreens to get the MCAT study book my son needs but won't be home before this gets shipped back. I paid $20 for this to be delivered and there is no reason it could not simply have been left. I spoke to an agent about this on 4/26 who told me it WOULD be delivered but today I call and the book is still sitting at the Walgreens and I am being told if I don't hire a cab and pay $50 to go get this $80 book for which I paid $20 to deliver it, it will be returned to the Berkeley review people. This is completely unacceptable and very poor customer service. My tracking number is **. Further I am handicapped and disabled and have a power wheelchair so this is no simple matter. I paid good money to get this delivered.

I sent a package by FedEx, under their instructions and advice and now almost one year package not delivered and cannot be returned to me. The worst thing is how they lie to you about it asking for documents upon documents for an iPhone, filled a report to claim office and never heard from them.

FedEx has some of the worst customer service and unprofessional drivers I've ever experienced. I had a package scheduled for delivery on Saturday. I was home all day with my front door open. The FedEx driver never bothered to ring the doorbell, knock or even say hello. With an open door he simply left a door tag saying nobody was available for signature. I called the number on the back of the door tag, got to run around from the customer service rep and was told they would redeliver the following Tuesday. Want to ask why they wouldn't redeliver on Monday. They told me it was not their policy to deliver before it was scheduled. Absolutely horrible customer service. I had to use a vacation day to be available to provide a signature. These guys have horrible customer service. I will never ship another package using them.

FedEx was supposed to pick up a package from my home. Never came. The driver told Paul, Representative of FedEx, he came and I didn't answer. This went on for three (3) days. UNBELIEVABLE. THEY NEVER CAME TO PICK UP MY PACKAGE. FedEx is not reliable ANYMORE. I will no longer be using them and will tell other people to stop and start using UPS. No one called to check and see if my package got picked up. This was the worst Customer Service I ever experienced in my life. I recommend that you DO NOT USE FEDEX.

I use FEDEX 98% of the time. They're a little pricey but they've never let me down. Their employees are always courteous, friendly, and always eager to help. Packages I send by FEDEX always arrive on time and in good condition. Highly recommend.

I had a heavy package delivered after dark. Had porch light on. He or she left it at the end of my driveway by the road. I have a long driveway. I am disabled and can't lift. I had to roll it down my driveway into house! Not the first time it has happened. Get better drivers!

We pay for priority overnight and our package should be delivered by 10:30am. We never receive our package on time and to get reimbursed is a waste of time. You call and get really bad customer service. Last time I called I was redirected four times and then got disconnected. This week I should have received my package on Thursday by 10:30am and instead it went to an entirely different city and I was told I wouldn’t get it until the next day. Since our office would be closed that day we requested it be sent to a different address and they had the audacity to charge us an additional $16 on top of what we already paid! I was expecting an apology. At least send it to a different address, in the same city at no charge. Unbelievable!

I have a home based business and recently received a large shipment of 8 pallets to my residence. The shipper assured me that FedEx Ground would contact me the day before delivery to ensure I was home to receive the 8 pallets. They did not contact me so they arrived when I was out of state. This initial dealing with customer service was really bad. They were threatening to charge me to reship even though they did not follow the shipper's instructions. 2nd interaction was when they did come to deliver the pallets to my residence, they were hostile that I did not have a forklift! The customer service rep this time actually yelled at me that most homes do have a forklift which is laughable. Now I received an invoice for $55 for them having to have a truck with a liftgate since I didn't have a forklift.

I used FedEx to send some documents to Queensland from Canada to a PO Box. Was not told they can't deliver to a PO Box. Was out of work for a month and a half due to this. Have been trying to claim loss of income from them as they really screwed me over and it's going to take a while to dig myself out of the hole they created. Was told that it got escalated to management and the outcome is $100 reimbursement! I LOST A MINIMUM OF $5000 OF WORK BECAUSE OF THEM! Was not happy with this so I tried to sort it out and got attitude from the lady who sorted the $100 reimbursement. She left me a voicemail asking "Why was I still pursuing this? They'd done their part and she couldn't get me anymore!" Am beyond impressed at them. Tried to look for a number to call an ombudsman for but no luck. Because of them, I am so screwed as I am now 2 months behind on all my bills.

I went into one of their locations to fax important documents that were date sensitive. The fax machine at my office broke so I figured that I would stop at FedEx and fax them easily. The lady was very helpful and told me but it wasn't free and how they use the machine. I faxed 35 pages and total to one number went to get rung up and the cost was over $60. I think it is absolutely ridiculous that I have to pay $60 for a service that cost no ink and no paper. All it is is the internet which they have anyways. And to fax something it cost more than using their internet and printing 35 pages on their paper with their ink. I will never go to FedEx for anything ever again because of this.

I bought some trees from Virginia and had them shipped using FedEx. I never received the order and I called FedEx and opened a case. A few days later FedEx sent me a letter saying they investigated my claim and decided my order was delivered. I will never use FedEx again and wanted to raise awareness. The company I bought my trees from sent me a second shipments with Signature required this time and took the loss of $250.

FedEx failed to deliver my parcel for many occasions. FedEx said that because I was not at home. This is completely ridiculous. Because of FedEx, I had to be at home all day for 5 days When FedEx failed to deliver my parcel for 5 times, I instructed them to return my parcel to the sender. However, you failed to do so until 10 days time. Because FedEx did not deliver my parcel or return it to the sender, I had to spend enormous time to sort their mess - I had to contact not only to you but also the sender as well. No compensation or apology offered by FedEx. I would never use FedEx if I could, but sometimes, FedEx is the only choice for distribute our purchase. I sincerely hope that we will be able to choose other more reliable distributors in the near future.

Fed-Ex delivery has been consistently sub par to my building. They left my TV in the hallway last year, Recently, I never received my package from Bed Bath & Beyond that was shipped on 4/11/19. I went on-line and submitted a note for redelivery. I never received a door tag that the delivery was unsuccessful, only texts. I was home when some of the delivery attempts were made. On 4/17/19, I received a text that my package was delivered. I never received the package. I have contacted FedEx customer service 3 times - 4/21, 4/22, 4/24 - to submit a claim and was advised to contact the vendor. The note from the driver claimed it was delivered to a brick building, the # of the building was not mentioned. I am disappointed in the delivery service of FedEx and need a resolution on my lost package. Please advise.

First let me say FedEx Express in my area, Parker Colorado is great, FedEx Ground is worse than horrible. I have had packages lost, waited at home ALL day for packages to find out the driver didn’t show up for work and they never change status. I USE to be able to have packages held for pickup at their location to avoid all the BS I have had to put up with but now they will not even do that. It is my understanding Ground is a contract service to FedEx and Express are actual employees of FedEx. Whatever the case Ground is horrible and I’m going to do everything possible to have people that ship me products to NEVER EVER use them. They do not care and are totally worthless. I really wish someone from there would please contact me because I have tried to contact you and either you don’t care or are tired of hearing it. Very sad!

I am on I-5 heading south about 3:15 p.m. today changing lanes and behind me speeds up a FedEx worker driving crazy on the freeway doing over 60. Honks me down and then continues to chase me while trying to flip me off. This will not be my last review. I want to contact whoever I have to contact to make sure that this driver who was driving down I-5 south in Seattle around 3:15 today gets written up or re trained on how to drive. The truck number was **.

Living on an exposed corner and being at work all day I have asked all the usual delivery services, NOT to leave packages if no one is home, and leave a delivery notice so I can pick up. All of the delivery services complied immediately -- except FedEx. They continued to leave packages sitting on my doorstep all day, even after I phoned to complain that some had been damaged by the weather, and some had been stolen.

I’m going to keep this short, you be the judge. Shipped a package of less than an ounce, but got charged for one pound $150.00 because that was the smallest box they got, OK. Shipped it on Friday to be delivered by Monday with FedEx Express international, tomorrow it will be 2 weeks and the package hasn’t been delivered yet. Tried to get in touch with FedEx but no one is reaching out or trying to help. So what was the point shipping with FedEx. Could have been better with USPS, and way cheaper. Next time I’m shipping with DHL.

Worst delivery company ever. Every time I see a company sending a package by FedEx I cringe. I know I am in for a hassle to get my package. I lodge a complaint with every delivery and am promise a callback. That never happens either. The driver claims he tried to make the delivery and it says "customer not available or business is closed" All the while there is someone at the house all day. We have dogs which bark anytime someone comes near the house. I have asked for a door tag to be left so I know I have a package and that someone was there. This also has never happened. I see I am not the only one they treat like a non-important customer from all the 1 stars they get.

I don't know what's going on at the FedEx delivery center in Boylston, MA, but they seem to have a great deal of trouble performing their job. My packages are constantly in some sort of limbo - either they're "out for delivery" and then they vanish in the tracking system (package goes missing), or it's left at the wrong address. This location is in sore need of better management.