FedEx Reviews

Would love to leave a zero star review, however you cannot. FedEx has repeatedly misplaced packages delivered packages that were missing as contents and clearly opened up by either someone at the facilities or the delivery drivers continuously change the day of delivery. Their customer service is beyond out of reach. They have zero help. They are honestly the worst shipment company ever they give you no support, no help, and the people they choose to hire for deliveries are horrible.

FedEx Ground delivery is absolutely horrible. They clearly do not care about disabled customers. I am disabled and live on the 3rd floor with no elevator. I set up FedEx Delivery Manager exactly as instructed by Wayfair, added clear delivery notes, and called FedEx dispatch multiple times to make sure my heavy packages were delivered to my door. They ignored everything and dumped my packages downstairs by the mailbox, where I could not get them. My bed delivery was also delayed from Thursday to after 5 PM Friday, leaving me with no help and no way to contact them until Monday. Lazy, careless, and unacceptable service. I will never use FedEx again, and because of this, I won’t order from Wayfair either. Companies should stop using FedEx—they do not care about their customers.

I had the worst case with FedEx where photos were taken and packages were stolen by the courier. Package: **. E-ticket: **.

Worst shipping company. I paid for Express delivery, but the package was never delivered. I called customer service four times over two days, and every agent falsely told me the package was “out for delivery.” We stayed late at the office waiting for it, but it never arrived. On the third day, I suddenly received an update that the package was being returned to the shipper. Complete waste of time, poor communication, and dishonest customer service.

Rigid, arrogant, lack of knowledge, and respect, give receiver no option nor solution to proceed. My way or the highway, American policy. We are the leader, you people got to follow. It NO longer relevant in this century. People are more dynamic. Time is count by the seconds not days anymore.

I mailed a package on Saturday May 9 2026, scheduled for delivery on May 13, 2026.. It is now may 15 and no one can tell me why my package is showing stuck in Hutchins TX for 2 days... I will NEVER use Fedex EVER again.. Sorry sorry business... I mailed it at a local center in Clarksville TN and the guy that assisted me didn't speak very unfriendly and acted like he wanted to be anywhere but at work.

Absolutely terrible. I frequently order off Temu and sometimes they use FedEx. But somehow they are the only shipping courier to not deliver just 1 package (UPS and USPS have no problem locating address) but every single package they have handled has been delivered somewhere else and I had to track it down! But only the shipper can file a claim that FedEx will issue a refund for… Absolutely ridiculous and because of how Temu handled it on their end I will never use either company again and when I disputed the matter they used the delivery photo taken at the wrong house as proof of me receiving the package which meant that Temu denied a proper refund and only gave their funny money credit.

Buyer beware if FedEx is the shipper your order can become lost or stolen with no way to track what actually happened to it. I ordered over $3600 of professional camera gear from B&H Photo, pro level tripod and two pro level mics and FedEx failed to ever deliver these items. My signature was required and they even came the day before and left a note on my door saying that I wasn't available even though I was home the entire time. FedEx never even knocked on the door, they just left a note to sign for delivery and then left.

FedEx lost a $7,000 custom-built Mac after their own tracking confirmed it scanned into their facility. Before it disappeared, I received a notice claiming I had placed a hold on the package — I never did, and FedEx has never explained who did. Their automated system then reported a delivery attempt that never happened; I was home all day with security cameras, and a FedEx rep admitted the record was false.

I was ordered a new medical transport device for mothers day. It was to be delivered on mother's day but didn't really stress it because of the holiday. Monday came and went still no delivery. Checked tracking stated Tuesday a delivery by end of day yet Tuesday came and went nothing. Mind you I need this to live a normal life. Called no help. Package lost is all I got and hung up several times. Wednesday no package. Spent 3 hours on phone with FedEx for them to tell me to just wait nothing they could do.

FEDEX delivered a package addressed to a former resident. When I called FEDEX to pick the package up and return it to the shipper, they refused. They said just use it or throw it away. It was an estate plan from and attorney and had a trust and will included. Do not trust this horrible company with your important documents.

Worst delivery company ever! Absolutely no customer service no phone number to talk to a human. Package took two weeks and I still don’t have it. The last 3 deliveries….Lazy drivers won’t even take it up my driveway to the house. They leave it on the street below. I will never buy a package that is delivered by them again.

I had a set of tires delivered in Forrest City AR and the driver was very unprofessional. The tires were thrown from the van. He damaged my plants and yard decor when he unloaded the tires. I have a concrete drive that is right next to my porch. He could have easily backed in and stacked them at the end of the porch but decided to just throw them in the front yard on top of the decor and plants instead. I definitely would never recommend FedEx. They do not care about other people property. I have a video but it will not let me load the video.

I've asked for several months not to just throw my packages on the ground. I'm a 72 year old wheelchair bound woman and I almost fell out of my chair just trying to get my package and I have a stand right by my door just for packages. Very disappointed with this company.

I have a tracking number for a package that I shipped to a repair center. The tracking number shows that the shipment is at a FedEx location and has been for 6 WEEKS. I called customer support to initiate a trace and they needed the shipping address. I found it and they told me that the address matched but the recipient did not (it's a repair center). Unless I gave them the EXACT match, they cannot initiate a trace or escalate further. (For security reasons???) I will not use FedEx EVER in the future based on their ludicrous policy. I'm shipping a broken stand mixer. No security issues here. . .

Exhibited perfect customer service skills ....Pkg was dropped, broke valuable small statue (Mother's Day gift)...but boxes were not insured ...Otherwise, a great deliverer....

Do not use FedEx for shipping. The drivers don't read the address and over the last two years have delivered my packages to the wrong address that has a similar street name. This has now happened more than two dozen times. The homeowner of the wrong address has even stopped them and pointed out that they were at the wrong address that is only 1/4 down the road but they take a photo and mark it was delivered. Take the package but never deliver it to me at the correct address. Their customer service always send me the photo of the package as proof that it was delivered and closes the case without resolving the issue. They have no way of filing a complaint against the driver so corrective action is never implemented. There is no way of talking to a real person to resolve the issue. You get caught in an endless loop of generic issues which never gets to the root cause of the problem.

Package enroute to Seminole Florida was out for delivery and delivered to Jeffersonville, Indiana. Really! Fed Ex customer service was horrible and hung up on me.

If you're using FedEx to get a guaranteed delivery date for a package going to a residence, you may be disappointed. On Wednesday, May 6th at 12:51pm, my son in Grass Valley, CA went to a FedEx store and sent my Mother's Day card in a FedEx envelope, 2nd Day Air to me in Miami, Fl. Delivery was guaranteed for Friday, May 8th, by 8pm which would clearly be in time for Mother's Day on May 10th.

Literally would never use FedEx again! My package was “attempted to be delivered” twice! Neither picture was of a door! LAZY NO WORK ETHIC DRIVERS JUST CASHING A CHECK!

I’m 65 years old, & the driver that delivered in the Valley Mills, Tx at 5:35 pm on May 11, 2026 pitched our new window unit out the side of the truck on its side in the middle of the driveway and backed out the driveway as fast as he could. What happened to handling packages with caution and setting them on the front porch?

If I could give a half star, I would. I canceled my appointment just to wait on a package that was supposed to be delivered today ( 5/1126) from 11:20 am - 3:20 pm. I stayed here all day. Waiting with a no-show. They didn't even show up. Cameras caught nothing of them pulling in. And now it's going to be tomorrow before 8 pm for it to show up. Mind you, SOMEONE has to be here to sign for this package. Yet again. I have to be here ALL DAY.

I just bought a new computer that I saved up for. Cost 2200$ and your driver slammed it on the ground in front of me after I asked, "Is that my new PC?" Pls. do something about your driver that goes on the north end around 10 to 11.

If I could give negative stars I would, I ordered from a very reputable seller a item that contains 3 separate boxes, the first time they shipped the item from New Jersey to Dallas Ga. It made it to Austell Ga and they said it was too damaged to deliver and sent all 3 boxes back to the seller, the second time the seller shipped all 3 boxes again. I did receive 2 highly damaged boxes. The third box was sent back to the seller, the third time the seller sent the missing box only and once it got to Georgia it was deemed too damaged to deliver and was sent back to the seller, the 4th time the seller sent the missing box again and it made it to Austell Ga and it was deemed too damaged to deliver. So it's being sent back to the seller, this is the worst shipping company and if you read reviews Austell Ga is considered the black hole where packages go and get lost or damaged.

FedEx claims to have delivered my package but it was not delivered to my correct address. When I filed a claim it was suggested I walk around the neighborhood looking for it and if another member of my household had received it. Well I’m the only member of my household and I will not walk the neighborhood looking for a package an incompetent or dishonest driver didn’t deliver! I re ordered my items or most of my items and guess what they were delivered correctly. FedEx refuses to take ownership of their mistake and keeps saying it was delivered, they are correct, it was but not to me! I have photo evidence to prove it.

Worst experience ever with a carrier. Missed two days of work waiting on a signature required package that was "out for delivery" but never arrived. We are now on day three on a Sat and still waiting. I will never use FedEx again for anything!

I ordered 4 new truck tires. 3 showed up. The FedEx driver said this happens often and the 4th tire will be here by tomorrow morning. 2 days later I'm told 4 tires were delivered. That's not true. It messed up my delivery job for pulling a trailer and I'm still not getting any support from FedEx for my missing tire. Who delivers only 3 tires? Incompetence from FedEx is beyond words. I'm going out of my way to never use them again.

Our experience with FedEx has been devastating. We are an aviation company, and recently shipped two cargo loading systems for an Airbus A330 — critical aircraft components valued at over $100,000 USD. The package was never delivered and simply disappeared within the FedEx network. We acknowledge that we made the mistake of not purchasing additional insurance, but we never imagined that a company of this size could lose a shipment of such importance and value without providing a serious investigation or meaningful resolution. After everything, the only compensation we received was a $100 check. The frustration and helplessness we feel are immense. For companies handling expensive and sensitive aviation components, trust in logistics providers is everything. That trust has now been completely broken.

The delivery drivers are lazy. I have very specific instructions because I am disabled and cannot go fetch my package if they leave it downstairs. Which they do, almost exclusively. Complaining doesn't help, at all. FedEx is always late as well. UPS, and other less well known companies bring my packages to my door. Walmart and Target do. But not FedEx. I've been waiting ALL day for my new mixer to be delivered and just got a notice it's been changed to tomorrow. I have all of my bread ingredients out and measured. So frustrating, again.

Had a signature required delivery. I was given a day, they came the next day. I didn't hear the Fed Ex person, the dog didn't either! So, the product was scheduled for the next day... There was no time window given, who stays home until 8pm waiting all day? Customer service is completely computerized now, one can never talk to a real person. I will never agree to use FED EX. I finally contacted my vendor and told them to have it delivered at my closest FED EX location since we kept missing each at home. Customer service is a zero. Delivery time is a three. Sad that so many companies short change us on customer service.