FedEx Reviews

I am extremely disappointed with the handling of my FedEx shipment. FedEx reported a delivery attempt on June 4 at approximately 6:46 PM. Someone was present at the delivery address, no doorbell was rung, no notice was left, and no photo was provided. Based on these facts, I do not believe a legitimate delivery attempt was made.

So on May 6, 2026 I placed and order #** and I paid 52.66 for an phone with Xfinity. The order would be shipped through FedEx with a tracking number of **. The fedex driver claims to have attempted the package but they never did. Someone is always home at my home and there was never an attempt. I called and even spoke with a driver and their manager on the street (not sure if that driver was a regular carrier for the area or not) but the manager told me the package would be delivered the next day. I kept call and calling, spoke with a manager who yelled at me and demanded I come pick it up and it would not be attempted to my house again.

I will NEVER use Fed-ex to ship or deliver a package ever again! These people are so incompetent! How hard is it to drop off a package? I have done delivery jobs in areas I was not at all familiar with and had no issues! GPS is not a complicated thing, yet every time I receive an order from this company it is NEVER a good experience. My packages are ALWAYS SITTING HOURS AWAY FROM WHERE I LIVE AFTER BEING 20 mins away! What are these people doing?!? This is ridiculous! If they can’t get themselves together and be a productive business, they need to call it quits! Ridiculous!

I bought a phone from Best Buy and had it delivered to my home. Needed on the day it was delivered. When I picked up the box I noticed it looked tampered with. Flipped the box over and saw the whole bottom of the box was opened and folded back in on itself. The phone was missing! All the trash was in the box but no phone. I have a video of the driver delivering the box to my door. It looks open on camera. I do not know why this guy thinks he can just steal things! I'm so disappointed! Now I have to wait for an investigation to be done. I needed the phone on the day I was supposed to receive it.

Totally incompetent company with zero customer service. The package was being sent from IN to CO in 3 days, BUT sent to TN, went to NJ, went to PA, went to OH, went to IL - net progress 250 miles over 6 days. I'm certain FEDEX has no clue where CO is. Then to Iowa, to Brush CO, to Commerce City CO, to Henderson CO, to Broomfield CO and maybe maybe maybe deliveried in 9 days????? Is this job security for drivers so send packages all around the country except where it is suppose to go?

If it was a zero, I would give them a zero. They are the laziest postal delivery company that I know. They left a refrigerated item by my gate at the road in the Sun and didn't even walk to the back door or front door to give me the package that was clearly labeled refrigerate immediately on arrival. It was so bold that anybody could have read it. If it was up to me, I would never use FedEx again.

Zero. Every time I use these clowns the package is late. Not just once every single time. I'm sick of paying extra to have my package arrive later. These clowns are worthless. This is definitely the last time I use them. They are completely worthless.

I have received medication from my pharmacy via FedEx every month for years. My regular FedEx driver recently quit and this month the driver lied and said they attempted to deliver it at 10:15am and that I wasn’t available’ to pick it up. This was shipped overnight so I know the cost was $$$$$. This shipment requires my signature so I have to be present to get it. I have to take a day off and sit and wait for it. I called support and complained and they said they would attempt to redeliver it before the end of the day so I waited all evening and never got it. I had even contacted the pharmacy early and they contacted FedEx and told them it needed to be delivered bc it was a medical emergency. Still, I didn’t receive it. SMH. I now have to wait another day to hopefully receive the medication.

My medicine is time sensitive and is shipped overnight priority delivery, the medicine needs to be refrigerated. However, the shipment sit at the facility and delivered two days later which is no good and has to be reordered.

More than a half of my packages arrive late after sitting just one city away in Durham, North Carolina and many of those items or perishable items for my disabled wife. So I have to get a refund and purchase again and then I don’t have what I need on time! What does show up on time gets tossed onto the porch or in the driveway so it’s broken or damaged! Occasionally, if something has to be signed, then they’re polite enough to come to the porch and ring the doorbell, but otherwise all my purchases are mistreated! I am a full-time caregiver for my wife who is on hospice at home and I work full-time for a job also at home. I do not have time or energy to put up with this kind of mess. People need to do their job and be respectful of other people’s purchases and property and deadlines.

What is it with FedEx and delivery times? I've never had a problem with UPS but FedEx customers I know and now myself they never honor their time commitment. 3 days late! Then if you chat box with them they take away your map. Why can't people get to choose their delivery company when ordering.

The customer service call center people are really good and really helpful. I called because I had a package from Walmart that was being delivered today. Said it was delivered, went outside, wasn't there, went on looked at the picture and the picture shows it's in like a shed area that has like a brown door and there's nothing around where I live that has a brown door or a mail room like it says it was delivered to. I talked to the guy and he put in a sport ticket so they contact me to try to get this fixed and resolved and I'm wondering if my other package that got lost has been delivered to the same place because there was no picture from when I bought something from a place called canvas on sale it said if it's delivered to. FedEx guy pulled up that day. I went out after they left and nothing and there was no picture.

Sent an expensive Pokémon trading card to PSA. PSA declined to receive package as it was "damaged." Demanded package be returned to find that it had obviously been torn open and then retaped. The card was missing but the 2 pieces of cardboard that the card was sandwiched between and rubberbanded together were present and still rubberbanded together but no card. Obvious theft. Anticipating an underwhelming effort to make right. Another review pending once this resolved.

They’re the worst ever! They’ve delivered my meds, Christmas presents, birthday presents, art supplies to wrong addresses for years! I wish I can support businesses that do not utilize FedEx, but it’s impossible. I guess they’re the cheapest, which makes sense, because they absolutely SUCK! I hate FedEx! I have nothing good to say about them. This company should cease to exist. They hire the most incompetent, lazy, and ** people!

For anyone using FedEx for a move for the first time, be careful. In my experience, FedEx did not handle my belongings with the care I expected. I shipped seven boxes, and several arrived damaged and retaped. At the time, I was exhausted from moving and focused on unpacking and settling into my new place, so I didn't think to take photos of the boxes or report the damage immediately.

A 32 pound package fell off a truck on my street. Over one week later and multiple requests for Fed Ex to pick up they refuse to. I've escalated the issue and they keep closing the ticket. I've complained about the time and aggravation of having this large heavy item on my porch and I get nowhere. You keep closing the ticket. You have abandoned this item. I'm am so disgusted with your company and how the item was abandoned here at my home. I'm not driving it around. I want corporate to deal with this local delivery failure in 21212 zip code. Tracking number **. I have made multiple calls and want it off my porch now. I want you to stop closing tickets and actually correct this abhorrent customer service. I'm calling the shipper. I couldn't reach the recipient and again, not delivering this heavy package. Your company is just unbelievably unprofessional.

I wouldn’t give even one star …My husband being home SAVED US…This ignorant FedEx worker was going to give us the wrong package and my husband told him, "That’s not ours. We ordered a table"…His excuse was", I’m having a BAD DAY"…Well “YOUR BAD DAY” almost screwed us …DO BETTER!!

Would give zero if able. My company shipped my work iPad via FedEx. They gave me a delivery time. I stayed home and waited. No Fed Ex. Although someone was home all day, I found a door tag pasted to my house. The delivery man never rang a doorbell or knocked. The number listed was only automated. I still have a rotary phone so the number Fed Ex provided continually hung up on me and refused to connect me with a live person. I called a local Fed-Ex/UPS store. They gave me a live person number. The live person gave me a case number, but could not provide me with a number to contact the local office since everything is automated. I could not arrange to pick up package or arrange a new delivery time. I hate this company and will never use them.

I paid extra for 2 day delivery, it has been a week, still no delivery. I was notified by FedEx, my shipment would arrive between 10 a.m. and 2:00 p.m. I waited all day, still no delivery. I looked at the website and it is being held in Oregon, I live in Washington. I called customer service and was told my shipment will arrive before 8 p.m. tomorrow, so I guess I have to wait all day again tomorrow. I must not have a life???

Bad actors useless run around customer service. No result. If your package don’t show they don’t really care. They got their money already. And online chat is a circle of no answers as well as calling customer service if you can get through. I am opting to boycott them and unfortunately any company that won’t ship with someone else. I will never order something that is traveling with Fedex ever again.

I was sent an over-night envelope that was to arrive ONE WEEK AGO, and I have yet to receive it because of a misspelled street name. I called and the shipper called to provide the correct street name - which had the last letter wrong. FedEx said they would have it delivered tomorrow. It's now been 3 days since that call.

Paid over $50. for shipping. Waited all day on the stated FEDEX delivery date (by end of day signature required); no show. No new delivery date yet; package has been sitting at FEDEX 30 miles away for three days. Impossible to get any info. by phone. UPS is more reliable.

FedEx has let me down once again. My package was supposed to be delivered Tuesday. I called the shipper. They told me they took the package to FedEx on the 23rd of May from Ferndale MI. Today a FedEx employee at the customer service center told me it was surrendered to FedEx in Dallas Texas and that is where it shipped from. I have tracking info that directly contradicts this (See Below). FedEx straight lied to me. Now it's going to be Saturday the 30th. This is not a one of a kind occurrence. It's literally EVERY time. They even left a delivery in the alley behind my house because I was out front when they came. I guess to avoid hearing about the lateness. I cringe when I hear that my delivery is coming from FedEx. I'm sure that there are plenty of people to form a Class if some imaginative Law firm were to form one. Count me in.

FedEx now has many nice features on its website. One of them is free request for vacation holding. Believing it honest, I set the vacation hold and got confirmation. However, a package was still delivered two days before my end of vacation. Who should trust FeDex?

What has happen to Fedex? If I could give zero stars, I would. I have been calling Fedex for the past 3 days concerning a package. Every time I called and set up a time for delivery, they keep coming to my home when I clearly stated I am not and will not be there, leaving a door tag stating we stopped by and you could not sign for the package. I even asked could I set it up on my day off. They will say, "Man, we can deliver it the next day if you are available after 4 pm, we can deliver it then." So I said, "Yes, I will be home." It has been like this 3 times already. Each time, it's a lie.

Terrible account service. If you reach out with an issue or want to do something simple, like add a user to your account, they will make it the most dysfunctional experience of your life. They will take your time because they don't value it. Their customer service is atrocious. Their automated system will hang up on you. Their customer service reps will not be helpful. Their verification process uses third party data to "verify" your identity by having you confirm information they found about you or your employees online (fyi, in Illinois, employee info is confidential) - I could not verify my account because I would not confirm confidential info about my employees.

DO NOT USE FedEx — absolutely horrible service. They blamed their “Advanced GPS” system for delivery failures and took more than two days just to “verify” an address that was never wrong in the first place. The real issue was an incompetent driver who either couldn’t find the address or simply didn’t want to complete the delivery.

FedEx is absolutely abysmal at what they do. The last three deliveries have been two lost packages and one extremely late. You can't speak to a human and they could care less about your experience or delivery. I will no longer even do business with a company if they use FedEx it's that bad. UPS, Amazon, and even USPS are far better than FedEx. I would give them zero stars if it was an option.

My 4lb package sat in one location in Kennesaw GA for over two days. During the week-long journey around the country as it traveled from California to Georgia and everywhere in between, there were many times when tracking information was “not available.” I cannot recommend FedEx if you’re expecting items to be transported in a timely manner. Shipping FAIL!

I sent a iPhone 17 pro and pair of kids Crocs to Indonesia, I picked the most expensive one over $300 dollars and my value was entered as $100 dollars when I told them $1000 resulting in my things being stalked by customs, then it had hold for commercial invoice, if you would of entered correctly would of not made so much confusion... What iPhone can you buy for 100 dollar?