FedEx Reviews

Looking at all the reviews about FEDEX, it seems I am not the only one to experience issues with FEDEX. They should be shut down for taking money for services and not delivering. 3 times in the last week I had packages shipped to me and I have not received any of them. The 1st package "proof of delivery" photo, shows it sitting outside, on a sidewalk in front of the entry/exit door to a 17 story apt. building and FEDEX said "it was delivered correctly to the lobby." So FEDEX believes the sidewalk is a lobby? The 2nd package proof of delivery photo was of an unknown location to me and again, I did not receive my package. It seems that the drivers do not want to take more than 5 steps from their trucks to actually deliver to people's doors.

They are never on time! I spent all day waiting for my couch just for them not to come. I had to take a day off to be home. Waste of my time!!

I will never use Fedex again since I can't speak to a person on chat or on the phone. Done with this ai bs! The stupid ai just hangs up on me because it can't answer questions and reason like a human. What a shame. I've loved FedEx over the years because they gave A/C to their drivers when UPS drivers had no protection. Now they don't seem to care about people at all... crappy customer service and costing human jobs for robots and ai. Completely downhill!!

I ordered a new phone from Xfinity, on 7/15, it was shipped by Fedex, it arrived near my town in Norcross, GA at 7:30 am on the 16th, and fedex automated algorithms told me its "estimated delivery date," was between 10:50a-2:50p on the 16th. It also told me I had to be home to sign for it. I've been waiting and rearranging my schedules to be here. It's now about 3p on the 18th, and still no phone. There's supposedly a 1-5 day "window" they claim, so then why tell me it will be here, when it's not going to be here? Fedex is THE worst. So over it

Driver submitted to fake delivery attempt. Was home all morning waiting for the delivery driver. Never arrived, but submitted a false claim.

FedEx also left a door tag instead of a package at my home too! We were home waiting for several hours and tracking via the app. My son saved his own money for this purchase and we were waiting eagerly to sign for it. This situation needs to be addressed, I don’t believe drivers would do this unless they had unrealistic expectations put on them by managers. Unfortunately, Fed Ex does not give us access to a local site where this issue can be addressed properly. Be better.

I'd give them no stars if I could. Absolute garbage company, well I won't say that because the garbage men are 95% on time. Remember these aren't my ETAs. They are yours and I've never seen one be right. The FedEx In Cambridge Ohio has got to be the worst one in existence. Always late, dates will change one way then 8 hours later change back. If they need a signature you might as well count on them wasting 2 or 3 of your days. The delivery drivers will pull up to your house and sit there. Then pull away never even getting out of the van. 5 hours later you'll get a notification that a "Attempt" was made to deliver said package that doesn't require a signature? Must not have wanted to walk the 8ft or pick up that heavy 15lb package?

Deserves negative stars. I was having renovations done to my home. Big order from Home Depot. Everything came UPS except the bathroom sinks and mirrors over the sink. So wish I had chosen something that could be delivered by UPS. They brought everything on time and to my correct address. Fedex, however, Not so much so. Not at all. I was in the garage putting together a shelf UPS had delivered about 30 mins prior when I got a notification to my cell that Fedex had just tried to deliver but no one was home.

I am extremely disappointed with FedEx customer service and the handling of my delivery. I was home when I received a notification claiming that delivery had been attempted, but the photo provided clearly showed a front door that was not my home. This means the driver attempted delivery at the wrong address. I contacted customer service because I needed someone to acknowledge the mistake and ensure that my package would be delivered to the correct home. Unfortunately, the representative, Ernesto **, did not seem to understand or take my concern seriously. Instead of addressing the incorrect delivery location and confirming that the package would be redirected properly, he repeatedly avoided my request and failed to provide any meaningful reassurance or solution.

I ordered a piece of equipment that cost over $2,000. The manufacturer shipped it via FedEx. It was to be delivered to my home. My home has my house number in Arabic numbers clearly visible from the street on the front of my home and the numbers are 3" high. The driver delivered my package 2 hours away to a house that has their house number above their garage in cursive writing. Seriously, I know that according to the latest statistics that 25% of people 18-24 are functionally illiterate, BUT, if your job is to drive a truck and make deliveries, you need to know how to READ! It is not MY JOB to do THEIR JOB. I shouldn't have to click on the GPS and then go bug my neighbor to get packages and then lug them back to my house where they should have been delivered to begin with.

Worst shipping company on the planet. I think in all the years of inadvertently having orders shipped to me, I have gotten 3 without issues. The items are late, or don't arrive, or disappear. Customer service is a joke. Today I watched my package drive within 1 to 2 miles of my house for 8 hours and then it disappeared. Guess he took it home. Tried calling, wound up somewhere where not one person spoke a language I understood. Zero concern, nor any desire to investigate. Horrible company. Absolutely just not customer focused.

Worse delivery company in US for me. I get a delivery yesterday and I can’t get it until now because delivery guy put in lockers, take a picture that shows nothing and leave without sending anything to me. Since yesterday, me and locker manager keep trying to find it but nothing. And when you try to contact customer service it’s a nightmare! First time ever facing an issues with delivery. Thank you FEDEX for that, you showed me what’s meaning of unprofessional delivery service.

Hello I had a delivery today and I was asking the FedEx guy to help me about this package due to it's heavy for me to lift. I have a bad back. He said he won't do it and I asked him if he can help me at least push it inside. He said he's not supposed to. He's unhelpful driver, and there were 2 of them and the other guy was just smiling. I explained to them that I have a back problem but still insisted they can't help or bring package inside. Driver's name is Conrad. I didn't get the other guys name. We do business with FedEx. We're a huge retailer. For this incident unhelpful driver, should they need to help customers with disability.

I’ve had three experiences with FedEx in the last few months. The first one they lost the package and it took me three weeks to get a new item from the vendor. The second two took 2-3 weeks to be delivered and the dates were changed multiple times. Via their app I could see my package sat days in various locations before being transported to the next location. They are the slowest and most unreliable method to receive an item. If you have a choice, don’t use them.

FedEx deserves 0 star. I don't understand why they can't correct their issue with finding my location. My address is a new home and is already findable in apple and google maps. Fedex keep on attempting to deliver and still gets an exeption. Why attempt to re-deliver when you still haven't figure out the coordinates or fix what's wrong with your system?

They send my package to wrong address. When I asked them. They didn’t do anything. Just told me that I have to find the way to take my package back. Then cut off the phone.

I ordered a speaker from a company in Kentucky. The very same day I ordered shirts from China. Both shipped same day. I received my packages from China that had to fly to US, be checked through customs and then ship UPS ground. Meanwhile my package that shipped FedEx from Kentucky to Michigan still had not delivered 2 weeks later and had estimated delivery date change multiple times. If ever given the choice, I'll never use their services by choice again. Snail mail would be a compliment to them.

I went to Fedex on Friday, July 10th at 9:00 AM when they opened and paid $82.06 to ship a letter overnight for noon delivery on Saturday, July 11th. Saturday, 12:00 no delivery, after 5 calls with Customer Service and being told something different each time, that it would be there by 2:00, then by the end of the day each person would personally take it upon themselves to make sure it was delivered and contact the driver, and so on and so on. Everything I was told was a LIE each time. Called Customer Service Sunday, July 12th, and was told the reason it was not delivered Saturday was because it arrived after Fedex trucks were sent out for the day, and it would be delivered Monday by 8:00 AM (Keep in mind, based on tracking, it was in Cedar Rapids at 8:40 AM on Saturday).

My family and I are traveling cross country and our RV had mechanical issues. We found a mechanic to fix the problem and are having the parts shipped next day air. At this point we have already been stuck an entire day. We wanted to meet the package at the shipping center to ensure we got the part as quickly as possible so we could get it to the mechanic and get back on the road. We have one part coming UPS and the other part FedEx. With UPS, I was able to contact their shipping dept, speak to a PERSON, and schedule a pick up the next morning. With FedEx, I was on the phone for over 2 hours and could never talk to a human being. I had, what I thought, the correct tracking number. When my husband FINALLY got a hold of a human she said we had the wrong tracking number and there was no other way to find the package. The number we have is only 10 digits and not 12-16 digits.

If I could give negative feedback I would. We was suppose to have our packages delivered on the July8 2026, on July 10,2026 we only received 3 of the 4 packages. I have all my tracking information between Nashville to Alabama 1 package was delivered to Oregon, we have contacted FedEx multiple times to get this fixed. We have requested multiple times to have our package expedited. We were suppose to leave for our Family Vacation on July 12, 2026. The reason these packages were so important is because they are our tires for our vehicle. It has been nothing but a runaround us losing our time with our kids and our money for our vacation. Not once has anything been done to help us out. Our family vacation has now been cancelled due to FedEx’s inability to do their job and their outright refusal to do anything to make it right.

FedEx used to be the top choice reliable shipping Co. Carefully selected drivers, great customers service....not anymore. 3 times I shipped a package with FedEx, and 3 times tracking the shipment say on the vehicle for delivery they even convince you with name of driver. 3 times items were not delivered. No live person to talk to but repeated robotic messages. Very difficult to file a claim online asking for administration approval but no one to talk to, their 800 number drives in circular no end motion.

Fedex is undependable when it comes to delivery date. My package has been delayed three times, one said delivery attempted when it was still in another state. What should have been a two day delivery is now taking five days or longer. They're just giving excuses and now it says they have ask for a delivery exception so it's anyone guess when I will get what I already paid for. Again the service shows my package is in wilson n.c.. something I am beginning to not even trust. My package weighs a whopping 1.8 lbs and my fishing trip is cancelled because they couldn't or wouldn't get my part delivered on time.

Terrible service, they lost my 48-hour delivery and haven't contacted me by phone or email.

So far it is day 4 on the order that I paid for 2 day shipping for. The retailer that I ordered from at least refunded my 2 day shipping charge, but FedEx has had my order stuck in another state with no current delivery date available yet.

This how FEDEX delivered my treadmill. I think this happened at the warehouse distribution center.

First incident, FedEx delivered my packages to the wrong building and the wrong floor. My correct address is **, Apt 225, on the second floor. Instead of delivering to my door, the driver dumped all my heavy boxes at 13958 on the first floor near the leasing office — the opposite end of the building. He didn’t scan each tracking number individually, marked all 9 packages as “Delivered,” and only 6 were actually there. Three are missing. This is not a delivery — this is a misdelivery.

Zero stars. Expected a shipment today. Loaded onto delivery vehicle in Saco ME early this am. As per tracking delivery excited between 10.40 and 2.40. 2.40 came and went. 3.50 tracking shows delivery exception saying an attempted delivery was made. Total BS. Was home all day. Same has happened on several recent occasions. Avoid FedEx at all cost. UPS and even USPS are more reliable.

I am writing this out of sheer frustration and exhaustion with FedEx's completely unreliable service. It feels like almost every single package we expect to receive through them ends up being delayed, and their estimated delivery dates are absolutely meaningless at this point. This is not just a one-time mistake; this is a repeated, ongoing issue that happens over and over again. We constantly find ourselves waiting on deliveries that simply never show up when promised, which is incredibly disruptive.

Absolutely terrible, customer service is a complete joke, they only care about $$$, I will avoid using them for ever. Truly disgusting behavior from such a big corporation.

I will never ever use FedEx again. Poor customer service. Poor drivers and can't even deliver to right address.