Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
FedEx Reviews
ConsumerAffairs has collected 6,376 reviews and 8,876 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,314,214 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 22, 2023
First off took over an hour to get to a live person so that shows you how much they already don't care, but anyways on Thursday our company had ordered a part and decided to try Fedex no biggie. Got everything put in. Selected our day for delivery which would be Saturday. They charged us over 50 bucks. No problem. Well we wake up and lo and behold now they say it won't be here till Monday 'cause they don't work on weekends. But yet on the purchase sheet it says Saturday. After finally getting through to a live person (who was very rude, kept talking over me and told me I needed to be quiet) they said there was nothing they could do and that the system made an error and all we can do is eat it. This is why small businesses don't trust the big guys. Will never use them again.

Reviewed Sept. 21, 2023
Apparently multiple attempts to deliver the package. Every time excuse was that they did not have a buzzer number even though buzzer number was provided after first failed delivery through the website and over the phone to customer service representative. Not to mention buzzer is actually written on the intercom for those who dare to look. Apparently their phone customer representatives are also unable to reach drivers while on route or stations where the package was shipped from. All and all bad experience and incapable staff. My package has been driving in the back of the track for days and I still don't have it. If you can avoid this company for your shipments do yourself a favour and please do.
Reviewed Sept. 21, 2023
Ordered a pair of Yeezy 700 from Adidas. I got the message from FedEx (Package out for delivery). The delivery driver took a picture of the box on a brick door step, and claimed the item has been delivered. Where I live the doorstep is made of concrete. Apparently he delivered the package according to customer service, but I did not received it. (Theft). I sent them evidence (Pictures), and they still denied the claim. I had to call Adidas many times, so they can step in, and try to get my money back. Out of the sudden they sent me an email saying that my claim has been approved, but they did not pay me the whole amount. Instead they paid me $106 Dollars, and the amount that I paid was $280 Dollars. BEWARE, if you have options to ship with other carriers, then do so. I will cancel any order that will ship out with FedEx, and they will not have my business.
Reviewed Sept. 21, 2023
Is there a government rebate program for hiring people with a lower than 80 IQ that I'm unaware of? Package to be delivered last Friday, then we get a notice that the package has been delayed and will be there Monday. So we don't rush home, all to find out when we did get there, there's a notice of attempted delivery and they'll try again. Why send me a notice it's been delayed if it hasn't? So now it will be here Monday between 9am-1pm. Take off work to make sure we don't miss the package. By 2:30pm finally get a hold of someone at FedEx. They have no idea what truck it's on, when it will be there today or even IF it will be there today.
OK, we have them reroute the package to a holding facility and it will definitely be there Tuesday. Now we're on Wednesday, call again, no it hasn't been delivered, it's at the holding facility in Waco. OK guy, call that facility and tell them to hold it there, we'll drive the 2 hours to pick it up. We're put on hold while he ensures that has been done and we can pick it up by 6:30 when they close. Racing across the state, we made it by 6:20. Door is locked with white out numbers on their hours of operation showing it closes at 6:15 now but somehow their own company doesn't have that information.
Fortunately, there was still a customer inside so I know that door is going to be open so I wait. They try to tell me they're closed when I walked in but I wasn't having it, not today you're not! I told them it's been almost a week now and we just drove 2 hours to get here and I'm not leaving without my package. Reluctantly, the guy pulls up my tracking number and they tell me it's been at the holding facility. We asked for it to be rerouted to since yesterday. I mean, I've seen more organized monkey ** fights at the zoo!!!! The absolute worst company EVER! DO NOT USE FEDEX... EVER!!!!
Reviewed Sept. 20, 2023
Updated on 09/22/2023: After missing the 2nd scheduled date because apparently I live in the longest state in the country. It takes over 7 days to get it half way across the state. Was 312 miles, it's not 289 miles. It made a town over in 7 DAYS.
Original Review: I haven't gotten 1 package on time. I don't know if it's the entire country or the North Carolina shipping docks but when you order something within a time frame for a reason and don't get it, can't get updates and they have the attitude "you'll get it when it gets there", it defeats the purpose. For 5 days it keeps "departing" and "arriving" at the same terminal 3 hours a way. Now it says it has arrived AGAIN at that terminal. I ordered another product to make do because I saw the same thing happening as all the last packages and it's in town and will be delivered tomorrow. Ordered it Sunday night and it shipped from 800 miles away and is here in 3 days. FedEx couldn't get it out of Kernersville in 5 days and still can't tell me when it will be delivered. If FedEx is the only shipping option I'll shop somewhere else.
Reviewed Sept. 18, 2023
Expecting a package today. Got a notice saying delivery would be between 11 and 3pm. At 3. It was changed to end of day. Well it's end of day and still no package. The automated systems, online and phone give me the same runaround and will not transfer me to a human. Now the response I get is that it's at the facility, so what does that mean? They overloaded the truck. Ran out of time, and didn't deliver it like promised?
Reviewed Sept. 18, 2023
Driver said he tried to deliver a package but we were closed, strange seeing how there are 12 people sitting in the office, about 30 people in the plant with doors wide open. Driver NEVER tried to deliver to this location!!!! Now it will come another day?? How do I know he will attempt then and not just say he was here and we were closed again??
Reviewed Sept. 18, 2023
We’ve had issues for years, even before the pandemic, with deliveries from FedEx, from the driver updating tracking stating a package was delivered and a signature was on file (once for a $700 laptop) to the driver refusing to put packages closer than 5 – 10 feet from our porch. This came to a head this past July when the driver left packages literally less than a foot from our porch and it rained. Both boxes were destroyed. One contained chemicals that, if any had been punctured, would have been a disaster.
I finally reached someone at FedEx after almost half an hour who then had the local office contact me. That person agreed that this was ridiculous and said the delivery person’s supervisor would be contacted. The next time the driver came, he put the package under the porch. I came to the screen door and thanked him. He totally ignored me. I said, really? You’re not going to acknowledge me? He continued to ignore me. I said, "Okay, if that’s how you want to play…"
He reported me to FedEx safety… said I “heckled” him. To be perfectly clear, I am a 5’2” woman in her 60th year. I told the person from FedEx (all of these workers are at the Bridgeport PA facility on River Road) that I would never praise or thank or interact in any way with the driver. The person seemed satisfied with my response.
Two weeks later, we were tracking a delivery. First, the driver said it was rescheduled “per requested”. The next two days, the driver marked the shipment as “unable to locate recipient” (these did not require signatures and he never came to the door - we have security cameras). See uploaded screenshots. I filed a complaint with FedEx and told them I no longer felt safe with the driver as he was clearly retaliating. That person assured me another driver would deliver our package (I received a case#). And I alerted the vendor who shipped them (Chewy) and they assured me they would resolve it. They sent a free replacement shipment and refunded our money.
FedEx returned both shipment saying they couldn’t deliver due to the fact they were launching a safety investigation. And FedEx has yet to contact me again. They returned the last shipment last Friday (8/25/23). I now call the local depot once a week. I am always told someone will call me back. Today (9/18) was my most recent contact.
If anyone else has had issues with FedEx deliveries, particularly witnessing drivers throwing packages (one person who contacted me reported witnessing the driver throw her package - marked fragile! - from his truck onto her driveway), drivers retaliating by falsifying tracking after recipient files a complaint and/or having to get packages at a FedEx pickup location, please email fedexdeliveryissues@gmail.com. I am trying to document how often other people have issues. NOTE: this email account is NOT affiliated with FedEx. Thank you!
Reviewed Sept. 18, 2023
So, I gave FedEx a package worth around $2200, and you won't believe what happened next. The package vanished in thin air right after they picked it up! No, not during its journey or at some mad busy hub, but right after pickup. I mean, seriously, theft is the #1 explanation here, and it feels like FedEx wants to ignore it! And here's the kicker – FedEx is BBB accredited! It's truly puzzling how they can have that accreditation with the highest rating A+ when they fall so short of their obligations. Now, let's talk about their response - or lack thereof. They're basically ignoring our letters about the whole thing! A whole bunch of correspondence tossed in the bin... just to add insult to injury.
I'm honestly shocked that a BIG company like FedEx can get away with this. They didn't just mess up; they broke our trust in a big way. It's just not right. If you're thinking about using FedEx, think twice! They're not taking responsibility - they're not talking to us - and they're definitely not making things right. Don't make the same mistake I did, there are better options out there, folks. But hey, let me know if you got similar stories. I would love to hear I am not alone in this E*P*I*C fail.
Reviewed Sept. 17, 2023
I live in Upper Michigan, about 2 hours north of Green Bay, Wisconsin. I'm not alone in this situation, everyone I know has the same thing happen. Most of our shipments come via Chicago's hub. However, most of them don't come after Chicago. For some reason, FedEx employees like to give our products a tour of the country first. From Chicago, it just needs to come straight north. Instead, they go to CA, TX, Or some other coastal state. Why is it so hard to hire people who can actually do their job?! I mean, one of our delivery drivers is a well known pill pusher (drug dealer)! I've heard it from several different people, same exact story. FedEx, fast help isn't always quality help. Get your ** together! Quit playing with our merchandise! Or hand it over to someone who can handle the job at hand (usps, ups, etc)! I think it's time for FedEx to hang it up and shut the door!
Reviewed Sept. 16, 2023
I have filed complaints to FedEx about their delivery person leaving my packages out on the roadway for people to steal. They don't seem to care one bit about taking care of customers. I even went as far as putting a sign out with instructions not to leave packages on the roadway and yesterday the delivery person stacked my packages on top of the sign.

Reviewed Sept. 16, 2023
I received a heavy desk & the delivery came earlier than expected. I had a back injury; I can’t lift anything heavy. My husband was not home. The delivery guys wouldn’t slide the box into my doorway even after I told them my back was broken and I can’t lift the box. It was 2 of them. They could have slid the box into the home from where they were standing outside at my door. I have a large, open, & clear foyer. I don’t ever want to use FedEx or anyone ship me anything from them. Non caring & non helpful rude employees! My Ring camera recorded the whole thing.

Reviewed Sept. 15, 2023
I had an altercation with the FedEx delivery person. First, I’ll note he has been hard to ask any questions as he has his earbuds and it’s like an inconvenience for him to take them out to answer and it’s always been uncomfortable to address him. The altercation started when he came one day to deliver a Chewy box and because I have a bad back I asked if he would drop the box inside door.. I didn’t ask him to come in. He stepped back and started yelling at me “you need to pick it up” (note: I’m wearing a back brace). I had asked him once before and he put the box inside the door and he did it but with attitude. I’m not blameless here as the ** word came from both of us and as a 66 y/o I was upset and shaken up afterwards…
Fast forward.. a Chewy box was to be delivered a week after the altercation and it never came. I got a call from the local FedEx facility and they said that the driver refuses to deliver to me because I’m “hostile”. After picking up the box I thought about it and called the facility and offered to apologize to the guy, the guy on the phone said they would call me back.., well, I never heard back so obviously the driver is not going to accept my apology. I find the driver to be immature and lacking integrity. The people that he works for are enabling this behavior and it’s one more failure of FedEx.
I asked Chewy if they could send my supplies by another carrier and they are contracted with FedEx. So I cancelled all my orders and will have Amazon do my pet food delivery and I will never buy anything again that needs to be shipped by FedEx., I filed three complaints with FedEx main office and nothing happened because FedEx doesn’t care. They are failing on so many levels.
Reviewed Sept. 15, 2023
So they did not deliver my package like scheduled and claims there was a weather delay. For the record if a few drops causes a weather delay there is a problem and maybe you need to hire drivers that know how to drive. Once I asked for a manager all of a sudden I received a notice that my package was back out for delivery. The manager was rude and tells me, "Oh I don’t know what’s going on with it. It’s says weather delay but I’m not in that area to know." Way to go FedEx. You lost another customer.
Reviewed Sept. 15, 2023
I was told all day that my package was going to arrive by day's end. The package required a signature so I had to miss work to sit and wait. Now FedEx wants me to miss work another day to sit and wait. It’s not real hard to give accurate updates in 2023. I’ll never use this service again and will make sure to steer others clear of FedEx in the future.
Reviewed Sept. 14, 2023
I ordered cat food and treats from Chewy. According to FEDEX tracking the packages arrived locally (Hampton VA) at 412 AM today. Another entry said out for delivery. Now it says delivery failure because I wasn't home. Completely a lie. FEDEX repeatedly uses that excuse when they fail. I've asked Chewy as well as others over time to consider UPS. 90 percent of packages I receive are from UPS and I've never had a late shipment that was a fault of the carrier. FEDEX IS A DISMALLY POOR COMPANY.
Reviewed Sept. 14, 2023
They are the worst shipping company I have come across!! From customer service to deliveries. Canned goods delivered dented, and the driver ran over a few as well. Most recent package they could not find my house; really?
Reviewed Sept. 13, 2023
I remember when FedEx was a better choice for shipping. I had noticed recently that FedEx more often than not does not meet the stated delivery date. Recently had 2 items ordered both from Wisconsin 1 UPS 2 Fedex. Ups shipment came 4 days faster. What happened to FedEx.
Reviewed Sept. 12, 2023
Today I received my parcel from UK which is very mishandled and my things are broken and spreaded all over. I am very disappointed and will never use this again. Very very very sad with their service.
Reviewed Sept. 12, 2023
I always ordered to same company from Japan. Delivery guy always hold and delayed several days until my release the sign. This time they send a message "delayed" every morning early time. I always wait at home my item. Never try to deliver. Delivery guy must be fired because of lie to the customer and neglect of duty and dereliction of duty. Worst customer service. Santa Fe Springs Fedex.
Reviewed Sept. 12, 2023
Customer service has become the worst in the business... Stop sending people to overseas call centers that want to read from a manual and not answer questions! Delays are only posted after customer calls to ask why package is not there at estimated time. How many days are we supposed to stay at location and wait for undelivered packages?!?! Truly need to question if FedEx is any better than USPS?!?!
Reviewed Sept. 12, 2023
The day before FedEx came to drop off my package. They didn't ring the doorbell or knock. They just lefted a note saying that I've missed them. They clearly did not ring the doorbell or knock. I am a stay at home mom with 2 large dogs. If they did any of that to alert me that they were here I would have definitely heard them because of my dogs. They just came and lefted. I called them and they said I need to pay a fee for import duties,that's why the package wasn't lefted. So I paid it over the phone and told them not to ring the bell or knock, just to drop it in the mail box. I told them I have two dogs and my baby will be having a nap during the time they will be delivering it. So of course this time they rang the doorbell and woke my baby up. Clearly they can't follow simple instructions.
Reviewed Sept. 12, 2023
FedEx delivered to an apartment not my house. Called and they can't find it asked if I checked delivery area. Didn't seem to understand that I am not at an apartment complex with a mail room. Spent 20+ minutes explaining that I am not at an apartment and they didn't deliver to my correct address. Finally talked to the "trace team" who still couldn't find where it was delivered to. I asked which address it was delivered to, they gave me an address that doesn't exist. They never actually admitted that they delivered to the wrong place. I got zero communication about the how the process is progressing, just generic emails that didn't give any info. Customer service didn't care that the driver screwed up.
Not sure how in 2023 there isn't a way for the driver's scan tool doesn't have a GPS locator for where the deliver picture was taken when every cell phone gives you exact coordinates of every picture. I will pay extra to never have to use FedEx again. Unfortunately they don't give a damn about any single person leaving their reviews or no longer patronizing their service.

Reviewed Sept. 12, 2023
Maybe check if customers have cameras before claiming customer not home! How is this company still in business? Last delivery (a laptop) was thrown onto my porch. Customer service is a joke and no help at all!

Reviewed Sept. 11, 2023
Ordered next day delivery. Three days later, and has not arrived. Funny that the tracking started in Illinois, and then to Indiana, and all of a sudden went to Montana, and then North Dakota. Unorganized or just making things up. Great job!
Reviewed Sept. 10, 2023
FedEx sent me a message saying my package could not be delivered because I was not home. I was home all day sitting on my front porch and home the entire night, and FedEx never pulled in my driveway. Do the drivers just blatantly lie? Seems that way.. DON'T USE FedEx!!
Reviewed Sept. 9, 2023
I always use FEDEX and have NEVER encountered a problem UNTIL I used FEDEX from Jacksonville FLORIDA. My package was cut open. The driver propped the box up backwards to take the ‘delivered’ picture THEN pulled off as I called him to address the problem. I will NEVER do another online order in Jacksonville if it has to come thru FEDEX.
Reviewed Sept. 9, 2023
Every time I order something and I see it is to be delivered FedEx, I cringe. You see, they will claim to have attempted a delivery but no one was home, even for no signature required. They will run out attempts until they no longer have to come. Following up by calling cust service is useless. I will get a ton of apologies but no resolution. If I could give negative stars I would. They deserve to go out of business. In my opinion, they are the worst company ever.
Reviewed Sept. 9, 2023
I was expecting a package that was held for two days at the FedEx facility. On the third day it was showing that it would be delivered between 10am-3pm then changed to 8pm. It wasn’t delivered. I tried to call but the automated answer would keep saying on the truck and won’t allow you to speak to a live agent. The next day was Saturday I called and the agent said the package was on the truck then it was returned to the facility and expected to be delivered Monday. We’ll see. Horrible service and tracking system.
Reviewed Sept. 8, 2023
Updated on 09/09/2023: This marks my second day of waiting for my FedEx delivery, which has yet to arrive. Despite my repeated calls to customer support, I've been consistently given false information. Just an hour ago, a support representative assured me that my item would arrive by 11:00 PM tonight, only for the delivery status to change to "pending" a minute later. This same situation occurred yesterday after speaking with a different representative. FedEx's reliability is deteriorating, with their continuous provision of inaccurate information and failure to deliver on time. I strongly discourage any company using FedEx as a shipping method. I've personally experienced a loss of $4,000 for my projects due to FedEx's lack of responsibility in managing deliveries.
Original: I purchased an item from B&H and opted for one-day delivery service. B&H fulfilled their promises impeccably; their customer service was outstanding, and their shipping service was exceptionally accurate. However, I had a dreadful experience with FedEx, the shipping company. Their customer support was abysmal, and my item, which was supposed to be delivered on time, didn't reach my door as scheduled. This delay resulted in a $4000 loss on a project I had paid for, solely due to FedEx's lack of reliability and great service. I'm deeply disappointed and would strongly discourage other companies from using FedEx for their shipping and handling needs.
FedEx Company Information
- Company Name:
- Fedex
- Year Founded:
- 1971
- City:
- Memphis
- State/Province:
- TN
- Country:
- United States
- Website:
- www.fedex.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.