DHL Reviews

I had a parcel delivery today and the only notification I had that the parcel was being delivered was the CRASH I heard. The driver had just thrown my parcel which was marked FRAGILE over the garden gate which shows total contempt for me, the customer and the contents of the parcel. I tried to contact DHL online but it would not accept my email. I tried calling but I could not get through the options to speak to a human being. Obviously there is no option for complaints. I found another number to call at 7p per minute and got through to someone. I quoted her the number on the notification email to be told that wasn't the number she wanted and put me through to another department which was a recording telling me it could give me any information. I gave up at that point. The DHL notification emails are very good but my experience of the service of this particular driver was horrendous.

More Flakey than a Leper Colony - Mixed signals from company: Such as, “No we don’t ship to that area”, then, “Oh wait - it's 798.00 for expedite.” No answer to local hub telephone. Local feeder agents unable to fill quotes accurately due to main hub system not registering price. As a broker of goods, I would never recommend cargo and goods to shipped by a courier as aloof as DHL. I should have learned my lesson from my first encounter in 2004 when they failed to meet my explicit required delivery date. Way to leave customers hanging. I refused to pay or have clients pay for "13 year old teenage girl" uncertainty service. How are these folks still operating.

Terrible experience with what called DHL. By email they ask me to pay 19.99$ fees for customs. I called them and asked to do it myself. They told me that the parcel is on its way. So what I do because I am not ready to 19.99$ for a parcel of 21$, it does not make any sense at all. The lady told me to refuse the delivery because you are going to the customs to clear it yourself. I asked what is the address of the customs office, she told me it's in the same address of DHL offices. I asked what on wall written, is it Customs Canada or DHL, she said DHL. I went to that address and discovered that that lady in Lachine, Quebec lied to me. The customs were 12 km away from that place. I made the necessary at customs and charged 0$. What a cheap company, they want your money by all means.

Two weeks ago I began receiving calls from DHL to schedule a delivery time for a shipment from Pakistan. The voice message stated the driver was trying to reach a man named Kevin who lived in an apartment in Boston. Problem was, I am not Kevin and I never lived in Boston! Additionally, I never ordered anything from Pakistan, which is why I ignored the calls in the first place. After the 15th call and 9th voice mail, I decided to answer the 16th call and inform the representative that they have the wrong phone number on the file. The representative apologized for the mix up and noted the file.

Paid for a 2 day shipping on the 3rd of October and today is the 9th of October and my package has been sitting in their warehouse for the past 2 days and still no package yet. :( Definitely useless company. I would not recommend them for nothing. Take your money to USPS, FedEx or UPS. They will sure have your package safe and on time.

Shoutout POLISH DHL office, I'm going to sue them. THEY LOST MY PASSPORT AND I MISSED THE FLIGHT AND LOST 2000$ TICKETS! I ordered "Saturday delivery package" to pick up my passport from the embassy in Warsaw in Friday and deliver it to Krakow on Saturday. I called twice before the day of delivery to customer service to provide all details and to be sure that the courier has all needed information. They convinced me that everything is ok and courier has all info and my passport will be on time.

I would select zero stars if possible. They are worse than useless. The van pulled up outside my house (the driver noticed me waiting at the door for him). He then jumped in the back of his DHL van... for about 10 minutes! Then hopped back out, looked at me, jumped back in the driver seat, then drove off. No parcel to myself or any neighbours and no explanation or apology. A delivery service that can't even find the parcel in the van and so gives up and drives away. Then phone them up and get the usual "it's someone else's fault" lines and "we don't know when it will come for delivery". She even said that she can't phone the local depots... they can only email them apparently!! Haha! I will be avoiding purchase of anything if I have to use DHL. If you're a business then take heed. Offer a DPD service instead. They might bash the parcels about a bit but at least they can actually do their one singular job of delivering a parcel.

I seen that company used DHL to ship and I immediately read the reviews on this and other sites. I seen a lot of bad reviews and I got super nervous about my shipment. However the package came on time and was not altered in any way.

So thanks to this delivery company, I might not order from the online store that I have ordered from ever again (I guess they only go through them). I ordered for my package to be here with a one day shipping and they still have yet to deliver it (it's Tuesday and I ordered my package last Thursday). They never update their information accordingly and customer service is very unhelpful. They don't respond to emails until the very last minute. Im not even sure why they are still in business because they are HORRIBLE! Please check who delivers your packages that you order so you can steer free from this company!

Package was delivered at wrong address whereas correct address was mentioned on the document envelope. When I contacted the customer agent, he said sorry and will try to find the same driver to obtain the package from wrong address. They did not provide me any assurance, whether / when they would be able to find the package and deliver it to my address. This was very critical document and cannot bear the lost. Really frustrating and not sure, what to do next.

After reading all the comments I guess I won't never receive my documents. They have lost everything of mine. Do not send anything through this company if you don't wanna lose it. Their staff are liars and irresponsible. I have no idea how they can do this. It has caused me immense mental pressure.

Don't waste your money. DHL is very unreliable when it comes to shipping documents. And they are very expensive. I shipped legal documents to the Philippines and I was told it would arrive in 5-7 business days. Two weeks passed and nothing. I went to their representative and complained about this, I was told they will track it but never heard from them.

If I can give 0 I would! Never again, nothing with this company! Don't give them your money they don't deserve it! 10 days I'm waiting for my package and still nothing! They are the most expensive ones and they are the worst ones!!! I'm so upset, I'm waiting for very important documents and they are still in customs event. Incredible!

I made plans for them to drop off my package and they did not honor our plan. Instead on the second day they called and lied to me while blaming me for not being home. If someone actually came to deliver it they would have seen the note taped to the front door and would have seen me working outside my house, I even left a phone number. This is not a company you want to deal with. As they have made this simple task of delivering a package a horrible experience. Every person I dealt with seem to lie to me.

Shipments always seem to get lost in Melrose IL. I have two that are running 48 hours past due. DHL said, "Sorry". The worst one was a shipment from a Pharmacy that involved a controlled drug. It was lost forever. I would not recommend DHL for any reason.

Order had correct name and address input, yet delivery driver decided that someone else whose address or name did not match needed an $800 3D printer. Happy early Christmas to you, wherever you may be.

I paid extra for faster shipping and got it 4 days late. Customer service was a joke..."I'm sorry" doesn't get packages delivered. Contacted Greg Hewitt, via e-mail, his associate Shelby contacted me and assured it would get delivered today. ALL talk, no action. Continual lies from the courier, managers and up to the CEO. I WILL NEVER USE DHL AGAIN.

I will never use that company again. I previously had problems with them not delivering my documents to remote parts of Guatemala. Now, I shipped documents to a city in northern Mexico and they turned my shipment, containing legal and confidential docs, over to a third party! Instead of delivering to my client, whose name and phone number were on the waybill, they just delivered it elsewhere. It was their mistake and yet it took them over 24 hours to fix it, intermittently implying that I was to blame when it was 100% their mistake. I’ll never use DHL again. I could have sent a local bum in a station wagon to drive it down there and it would have gotten there faster and more reliably.

I had a package that was shipped from Tennessee on 9/5/18 and to be delivered in PA on 9/11/18. As of today 9/19/18 I still have not received it. I contacted DHL eCommerce and their rep told me that my package would no longer be delivered. They do not know where my package is. It was scanned onto a truck in TN but never scanned off a truck and is lost in their system. The rep for DHL told me he has my correct delivery address in his system but he could not help me as he has no idea where my package is and I should no longer expect delivery of my package. DO NOT USE DHL SHIPPING AS THEY ARE NOT RELIABLE AND THEIR TRACKING SYSTEM DOES NOT WORK.

Note than in India there is absolutely no customs duty or import charges for books sent for individual use at residential address. Even for commercial importers of books the charges are nominal based on quantity and value of books. Refer **.

DHL is the worst company I've ever dealt with. They brought two packages to Argentina and abandoned them saying they lacked invoices. Sender demonstrated otherwise, to no avail. DHL Argentina wasn't budging after a month of calling and emailing. Put both packages for return. Done after 8 months. In the meantime, sender went bankrupt and closed in June. Tried many times to update the return address. Refused. Packages returned to original address, which is a DHL SC warehouse. Since sender left the facility in June and packages returned in August, packages should have been rejected. No, they were received by DHL SC personnel. But they refuse to reroute the packages, even after bankrupt sender asked specifically to do so. Both packages may now be lost forever. USD 500 in goods.

The parcels being delivered to my place keeps getting lost. I have already lost over 100 euros because of this. This is the second time a parcel has gone missing in the last 4 months. Is this a new business model of DHL where the courier loses/misplaces the parcel with a brand new smartwatch, pays 22 euros as compensation and then maybe resells the same brand new smartwatch online for 90 euros? Also what I find very suspicious is the delivery time. The expected delivery time was between 14:00 and 18:00 and then magically at 18:01, the parcel gets delivered (updated on the website). The parcel was delivered with no signature at precisely 1 min after the delivery window. Amazing. If someone wants to lose money, use DHL. Guaranteed money loss.

If I could give it a 0 stars I would, the worst company I've ever worked with. They delivered my packages to wrong door and I called them multiple times and they couldn't do anything to fix it...the worst delivery company ever...

Shipping pkg from Dallas, TX to Tyler, TX... sent from Dallas to Grand Prairie dist center, only to send back to Dallas post office, to be sent to Tyler post office! HOW STUPID IS THAT!!! 4 days to get a pkg 100 miles away!

I frequently buy products from overseas and whenever the parcel reaches DHL, that is a dead end. They take the parcel and store it without ever attempting delivery and without leaving a slip to tell me they have my parcel. My husband and I work from home and are always home during the weekdays. This has happened repeatedly. It seems to be their policy. They will not release your parcel without the slip from them, but they never provide the slip, leading to a catch-22 where you cannot get your parcel. They also provide no tracking info to the seller or to me, so I or the seller cannot track where any parcels are. Every time this happens, I give this feedback back to the original seller, hoping that some day, none of them will do business with DHL.

I've placed an order and my order was delivered almost on time, however, I was surprised to find out that I have to pay over 44% of my shipment's price for customs fees, which btw happens every time I use DHL. I had to reject the shipment and contact the shipper and everything went smoothly. Couple of days later my shipper notified me that the refund is going to take longer than what I expected it to so I decided to get the shipment back, I called DHL and the customer support told me it should be a very easy, quick, and smooth process to go through.

Sending me a text in the middle of my work day to get items left at door - I send the 1st but lo and behold "RockAuto" shipped my order in two sections yet DHL ** couldn't leave the 2nd package at my door even after getting the hard yea - always leave everything at my door! So I missed my parts to install leaving me stranded all weekend! ** and a shotty way to run a business.

I was waiting on a Sunday from 1 pm when I got DHL text message saying my parcel will be delivered today, call DHL at 1 pm to confirm then again at 3:53 to make sure it's coming. At 4 pm a delivery driver just left a "undelivered" note to my door, I DID NOT HEAR THEM KNOCKING, I'VE BEEN STARING AT A WINDOW THAT SEE PEOPLE that walk to my door! Within 7 minutes after calling you I have manage to miss this driver! It's unbelievable, how am I to be compensated for waiting for this person for 4 hours that didn't even KNOCK on my DOOR.

Dictionary meaning of schedule. Arrange or plan to take place at a particular time. I received an email saying my package was scheduled to arrive on Friday between 8 am and 5 pm. It didn't arrive. I phone customer services on Saturday, she said the package is in Auckland, a different city from where I live. The package will arrive on Monday. Why does DHL send. How can a delivery be scheduled to be delivered on the Friday when it's not even in the country or the city you live in. COME ON DHL CHANGE the WORDING on your emails to customers or don't send an email until you can deliver the package. People stay home or disrupt their lives waiting for a SCHEDULED delivery.

DHL has awful customer service. February they broke my package before I received it, they repacked broken bag with tape and sent to me without any excuse. Results they lost or stole almost all of my custom made souvenirs; that were hand-made for gifts. The cost was of $150. DHL did not reimburse me in any way. I am soon to file a complaint with Consumer Protection Services.

Don't waste your time and money. Scheduled delivery of a very important document on Saturday, waited for the whole day, nothing arrived, no notifications, SMS, nothing! Awful service, I'll never use it again.

DHL, even the DMV has a better reputation. Please please get out of the delivery business as you do not provide the service of delivery, those that have their products delivered with DHL should get out now or you will go down with them!! Horrible excuse for a delivery service!!

DHL are awful! They charge the earth for a premium service but don't deliver! And if you want to get in touch with them you need to phone a premium number that they actually get paid from!!! So not only do they completely mess up your delivery, they then expect you to pay them to sort it out!! Totally awful company.

I am so upset. I have been waiting for my package and tracking it all day. I made sure I was home all day knowing I was getting a package since the first package they lost so this is the second time. I get a text saying I was not home so they could not deliver my package. LIAR. I would of heard my doorbell and would of got a call on my phone letting me know someone was at the gate. No missed tag on door. I’m so mad. Your customers service sucks. Even calling the company you are horrible.

DHL is horrible, customer service is horrible if you speak to a girl name Shawmala. She is horrible and have no care for the packages paid for by someone else! On 07/17/2018 I got a text stating my package was on the way. Waited outside for my package on 07/18/18 for 5 hours. During my wait time I received a message stating DHL was sorry they missed me! No one showed up. I am not blind. I know that so how the hell would I miss a big ** yellow and red truck? Or the driver who had to pass me up to get to my front door to leave the card saying they will try again another day per their service when you call them. There was no card left, no big red and yellow truck, no nothing just someone who sent a text saying, "Sorry we missed you!" If I do not get my package for my wedding DHL will be hearing from my lawyer!

Someone sent a package to me from Germany on July 3 and it is now July 14 and I have nothing. In fact I have a tracking number and I gave it to them, they cannot pull up the same information. I gave the name and destination of the package and they still cannot find it but I can on my end and it tell me the package has been in the USA since July 11 and it has NOT been updated. In fact this person used DHL to mail me packages yet it is USPS who completes the transport.

DHL sucks!!! The worst courier service ever. They lied about not delivering my package at the workplace when in fact we stayed up late at work just to wait for that package and yet they declared that "Consignee Premises Closed". The gate was open, our office was open and we didn't even see their truck pass by or pulled over our vicinity for them to conclude that it was close. Their customer service are very inefficient in handling this complaints too and couldn't even resolve the problem. All they can do is apologize without even taking action to resolve the case. I'm never gonna trust this again. It's a waste of time and resources.

Blown away at how awful this company is. I ordered an expensive lens from Brussels about three weeks ago. It was delivered by BPost and arrived in the states in less than a week. BPost works with DHL directly, but the incredibly rude and condescending woman I dealt with at DHL blamed USPS (surprise surprise). She told me DHL doesn't work with BPost and that I "need to be more proactive, learn how to use google, and to stop wasting her time." She literally said all of that verbatim. It took me everything I had to hang up on her without screaming at first. So here we are. The lens has been sitting at DHL since July 4th.

We sent a package to Bolivia on June 4, and we are on July 4, and we can have it yet. My son has been in Bolivia with no money, and no debit cards. After charging US$123.00 here in the U.S. to send 2 t-shirts ($20) and 2 debit cards, my son couldn't received the package, because they were charging an outrageous amount. First they promised they would resolve that, then they do nothing, but give excuses. They said Bolivian customs is charging 376 bolivianos (US$56, for a gift that cost no more thanUS$20), and DHL Bolivia is charging extra 280 bolivianos (US$42) for management. In total, this is around US$98 for doing WHAT?? After I already paid $123. Then trying to resolve this, I called DHL many, many times, and they promise to call back... And guess what... THEY NEVER EVER CALL BACK.

DHL company lost my package from Singapore and they very poorly, unprofessionally and unapologetically handled the matter and told me they were closing the case and I should get in touch with the vendor. Two days prior to when DHL was to supposedly deliver my package they sent me a text giving me an option to sign online and they would deliver my package in my absence. I signed online and on July 2, 2018. DHL said my package was delivered at my address and signed for by me, but I never received the package.

Medication sent urgently by shipper and DHL driver never even bothered to deliver on day s/he went out with it. Never called. Lied. Customer service never did follow through with my explicit directions for re-delivery the next day, so it never happened. Tomorrow is a holiday so maybe the next day they said. They take no responsibility for their actions nor reimbursement to shipper. Why use these lying, cheating flakes?

DHL has a very poor website layout. The website does not split the creation of a shipment information into several steps. Instead it is one long huge web form that has to be filled out over and over again. No intermediate savings points. Address book creation takes place only after payment. It took me about 4 attempts and probably an hour to get almost everything right. Then they require shippers to lie on the recipient address (possibly to Customs!).

Hello. I ordered a 2 kg package with a pool cue. On the order site, it said it will take between 3 and 5 working days to deliver the cue from Germany to Romania. I would have to say this: I have never dealt with such a professional company before. Once the cue arrived in Romania, some other carrier named "Cargus" was to take the cue from DHL and give it to me in Bucharest (where I live). So it did... DHL arrived sooner than I expected (4 days) and tomorrow I am receiving my package. DHL even sent me a mail where they said "we prepared your package for shipping to your country" before the cue even left Germany. I do not know what others have to say bad about this carrier but for me it really worked. I would surely recommend DHL to a friend in the EU. And I think I know why others have serious issues with DHL is because of the country they are in. German people do not get well with anyone...

I have 2 packages were held 3 weeks, I called first time, they said, "Your package been seized." Then I check the packages on websites said held. Then next day same held, and I am guessing, they still in process. I called them again. They said, "It is still not yet physically examined," and wow, it is already 3 days from first call. It said seized, in customs procedures, you must have physical examination to determine whether the package seize or release. Then... it keeps on and on until week 3rd.

I ordered from a company in China that uses DHL for their shipping. I ordered the product on May 21, 2018 and it was to be delivered by June 21, 2018 at the latest. However, I have still not received my product. When I call and speak to a representative from DHL I get the runaround or they try to blame the United States Postal Service. While I understand it may take awhile from ordering overseas, I do not believe that a consumer should get the runaround nor should the company try and place blame. It is very frustrating. I will not order from overseas, nor will I recommend DHL to anyone.

I was assigned to a long term stay in Farnborough UK. I sent my 4 bags from Almaty to Farnborough UK. Total weight 124 kg. The bags were picked up 22 May 18 and I made the payment 25 May 18. We are in Farnborough already 4 weeks. Today is 20 Jun 18. The bags still did not arrive. The content of the bags are simply clothes and shoes of our family. The DHL service is appalling. I would never ever recommend to use DHL again. Will try to bring the message to anyone willing to use DHL service. You try to call DHL in any city, it normally takes approx. 8 mins before somebody starts to respond after long introduction messages and diverting to anything but not to responsible people. Almaty DHL who were responsible for the shipment and expediting simply either disappeared or never respond to phone calls or mails.

Two months ago a package was sent from a PO Box in Reno Nevada. On top of the box it was said vitamins. I will give you the tracking number **. As I am writing this I have never received my package. I called DHL and Guadalajara Mexico 17 X it was supposed to email me. They were supposed to let me know what happened with the package it went into Customs. It was supposed to come out of customs and be sent to me. I finally got someone that spoke English. She sent me an authorization letter supposed to be in an attachment. It never worked. I've never got my package and I'm going to try to put this on every social media that I can cause this is horrible. I had to pay for this. You call 8772976032. They have you on hold for 2 hours. No one ever comes to the phone. If this is the way you do business it is absolutely disgusting and I will never ever use DHL again.

Bounced my parcel all around America before sending it to NZ. Instead of a direct route, DHL has passed it along every truck in America. It's gone from Oregon, to Seattle, to LA, to Ohio. Now it's going to Hong Kong. I'm not going to be using DHL USA ever again.

I ordered a textbook from overseas, and it was to be delivered Monday, June 11 by the end of the day. When it did not arrive, I called customer service to see why it was being held. The tracking site listed it as on hold in OKC. I told the woman my address, phone number, and email address, and she assured me that it would be delivered the next day by the end of the day. Today it did not arrive, so I called customer service again, and the man did not know where my package was when it clearly stated that it was on hold in OKC. I was not happy with his solution which was to put in a request to track the package and wait for the delivery people to find it. I asked him why he did not know where my package was. I told him that it was a textbook for a class I am taking, and I already had a quiz due, and another one coming up in 2 days.

DHL did not delivered my package. I live under the address number 13. In flat 005. In Germany. In a small city. DHL understood it 13005. I don't know if there is any city in Germany or Europe, where is a such high numbered address. They didn't find it out by themselves in the beginning that they understood the address wrongly. After the first attempt to find the address, they wrote me that my name is not on the ring or post-box. On the same day I wrote them, mentioning my correct address. The help desk teached me, that I should contact to their postman my self. However they did not gave me any contact number or e-mail address. But they added never the less they already sent my package back to the sender (After the first attempt I wrote them immediately!!!). I don't like this company. And I will not buy anymore goods, which is delivered by DHL. I would recommend the same to everybody. Or use them if you are very very calm.

I will never be able to understand why it's so difficult for DHL to do their job, deliver packages to the right customers on time. I have probably used every courier service that delivers within Ireland in the past, and DHL has definitely got to be the worst. The package I waited for didn't arrive on the day that the tracking information said it would. I was assured by the courier that day that the next day the other courier would have it delivered before 11am. Over 3 hours of my time I wasted waiting for him to show up only to find out he wouldn't be coming until around 3pm. I had to put up with rude customer service, being placed on hold and redirected to multiple different people as it seemed no one could help me and am just overall dissatisfied with this service. As a result, I will probably not be ordering anymore products from the business whose products DHL was supposed to deliver to me. I would advise anyone against using DHL.

THEY overcharge me on tax and is impossible to pay online or by phone because they have pay phone, when you call to pay they want to charge you £20 extra apart the £10 for fees. All of this when parcel was not delivery and send it back to sender. Don't used those scammers.

Totally incompetent. The package was sent from Frankfurt, Germany last Wednesday, a week ago via DHL express. Very important documents were enclosed. A week later is still missing. Tracking info shows floating between the US and UK. I have been on hold with their customer service for 38 MIN!!

The entire process was disappointing from start to finish. Miserable service every step of the way (including complaints!). I felt like extra fees were constantly springing up without any mention of them beforehand. I was informed I could pick up my package on Monday, which was a holiday, assumed the service center might still be open, and was disappointed to find that it wasn't. The next day, my boyfriend went to pick up the package and was met with nothing but rudeness from the clerk. The clerk literally opened the door and ushered him out with his arms when he didn't have a signed note - generally he felt like he was being talked down to like a criminal or an idiot.

It is now 21st May, I originally complained on 10th April re package not received. Driver has admitted not delivering to me, signing delivery himself and now several different stories as to where he left it. DHL still advising my supplier that delivered but now to a neighbor. He told DHL he knocked at neighbor to retrieve package but I was with him when he suggested he had left at neighbors & when I said we knock he admitted he did not leave it there. The driver now has told several lies, all on record but they still will not refund or respond to the supplier; he signed my signature for God sake, that is illegal to start with. I have tried a direct complaint myself to DHL & got a load of lies back. I am now having to seek legal advice to get my money back & out of pocket expenses because of dishonesty by DHL. Disgusted.

My cousin from Germany had to send us a document to the USA and we needed asap. She sent it through DHL who gave her a tracking number. On the day it was supposed to arrive I called DHL and they told me that my cousin never gave them a package to ship. Then they told me it was a bad tracking number. Then I spoke to another person and they told me once again that my cousin never gave them a package. Basically, no one should ever send anything through DHL if they need something to arrive anywhere in a timely manner. Their customer service reps do not care to help anyone.

I special ordered some hair extensions for a customer's graduation. My shipment was scheduled for delivery on 5/11/2018. I gave special instructions for my package to be placed on the back porch inside the screen. When I got off work my package wasn't there. I called DHL and they said my package was on schedule to be delivered by the end of day, 10 minutes later I get a text message saying an attempt was made for delivery and my package would be rescheduled. I immediately called DHL and was told I couldn't get my package until 5/14/18 the same day as my customer's graduation. Too late. I will never use them again.

I have been expecting some samples shipped from overseas to USA. On May 7, 2018 DHL website tracking stated it was out for delivery. I waited all day to receive the 4 boxes since I had to sign for it. Around 4:30 PM all of a sudden I noticed that the tracking stated, 'delivery attempted - not home.' That is a total lie. On May 8, 2018, the tracking site displayed that 'it would be delivered as agreed upon' and showed the delivery date as May 8, 2018. Once again I waited the whole day and no delivery took place. During the day from time to time I spoke with 4 representatives and each assured me to wait for the delivery. Finally at 8 PM another representative stated, throughout the day I was given wrong information. The boxes were actually scheduled for delivery on May 9, 2018.

Buying Superdry online is totally terrible including their customer service and DHL express delivery. I just would like to share my worst experience about the missing parcel, and don't want anyone to be victim in this situation like me. Last couple months, my roommate recommended me about Superdry online. Then, we both have placed the online order separately from Superdry for the first time. The website mentioned that delivery was express, and we got it on time for the first order (express delivery should be less than three days). Later, I have placed two more orders continuously. The status of second order showed "It was delivered" in the fifth day since the day I placed the order, but unfortunately I did not receive this second parcel.

I was waiting for my package from Pakistan. I was checking the tracking every 10-15 minutes, the moment I refreshed the tracking info again, I see a "delivery attempted". I live in a one way street, there is no other way around my house. I was sitting outside waiting for the DHL van to drop off my package, they NEVER SHOWED UP. I can see from outside who comes and who doesn't, because it is a WAY ONE street. There is no other way around the house. I called DHL three times, did they fix the problem for me as always. I asked to talked to the manager, his name was Wayne ** (in Arizona), he was NO help at all.

I am so sick of this garbage courier service. They are German and in Germany there is no such thing as customer service. Perhaps this is why they never make an effort to improve their services. I am always waiting for packages that don't arrive on time... or at all. DHL is the most rubbish courier I have had experience with. AND don't expect DHL Express to be any better... in fact they will disappoint you even worse. It took DHL EXPRESS 2 weeks to deliver something that should have taken ONE DAY!!! The delivery guy's excuse to me was that he couldn't find the name on my apartment bell (it's typed in black bold letters on white background). Save your frustrations and use FedEx or UPS... DHL is like beating a dead horse.

I ordered something that came from China and was transferred to DHL about a year ago. As soon as DHL got the package they sent it back to the sender and reported it as delivered to me. So to make a long drawn out story short the company I bought the item from got their item back and tried to charge me for returning it unopened. Since I had never seen the item it was not me that returned it but DHL. So if it hadn't been for PayPal I would have had to pay shipping twice for an item I never got!

Last week they never updated the tracking, then they said it would arrive the following day but it arrived later the same day they contacted me, this openly demonstrates the lack of internal communication within DHL. This week a package was sent, the Company informed me that it left the warehouse but DHL Never Updated ANY information whatsoever, TWO DAYS LATER and the Tracking is stuck on exactly the same information: Tue, 24.04.18 19:24 - Today is the 26th - 2 Days Later and Still No Update. This is basically what happened recently and last week.

This company always say the package was delivered and signed for when no one is at home at the registered address. Sometimes they place the item in front the door where anyone could walk by and pick it up and didn’t knock on the door to notify the customer of the package.

I was headed out of town and needed my package fast. The delivery driver contacted me and met me on the side of the road as I headed out of town. They have great customer service.

The worst delivery in the world. You spend your entire the day waiting for deliveries from these people, and sometimes they don't show after waiting ALL DAY!!! Then you have to take off work the following day in order to receive your package. Where do they get these people. The Facility is less than 3 miles from house. This unacceptable!!!

I would never use them again, they are terrible about where the package is, can even lose your package and name so you can never find out where or what is going on.

DHL spends 2 days from China to Lisbon, then I’m waiting 7 days from Lisbon to Azores and my Pack is not delivered until this moment. This is the second time I work with DHL, and it’s all the same - Avoid DHL.

They exactly what I was needing, what and how and when. Very satisfied with this transaction, will tell my friends and family about the help I received. It was the end of the day and end of the week. Tired and just wanted to go home, not well with new people. Thank you very much.

One of the worst shipping carrier I’ve ever dealt with. I was expecting a package from Hong Kong, and expected delivery was April 19th, then it updated to 20 of April, then to 21 of April. Then it reached to my PO Box, and they took it again to somewhere else!!! Now I’ll be waiting over the weekend to have it shipped back to my PO box. Wow DHL.

Prices posted prominently not honored for international shipping zones. Prices significantly higher at time of payment transaction. Will never use DHL again.

Had no trouble. Got orders on time. Had everything sent to us still in great condition. We will and be grateful of anything sent. Will give good recommendation.

A tip. If you're importing international NEVER allow your account to be used. Always have your source use their own account and then reimburse them if needed. DHL will absolutely ** you on importing. I had a couple samples sent to me recently. $270 billed to my account. Only $60 when shipper used their account for the same package. My source was only getting a 5% better discount than I too. Had to learn the hard way that they have extreme hostility toward American importers. Also, it took them 3 weeks to issue me accounts when they'd promised 48 hours max and I have an 830 FICO score with a perfect payment history.

DHL is the worst. Every time when I expect a package and DHL delivers, I don't get it. They always claim that my address is wrong although when another firm delivers, they always find me. Now today I get a remark, that they can't find my name and I should send them my right name. But how??? There is no decent way to get in contact with them. DHL really sucks.

I had received a courier from UAE to India and the courier contains only few fancy jewelry items and other things worth 6000 rupees. I got a call from DHL for the address proof and all, I had submitted and it's been 1 week they are telling it is in clearance and clearance. I think this how INDIAN employees work and that is the reason we are still developing country. Not developed country. How much time it would take to get a clearance from customs. Are you people work daily or just come and go to offices. I strongly recommend others not to use your services ever. Yes I will write this type of review because you people are playing with the emotions of us.

Very professional company. Great customer service from dispatcher to delivery. They call you in advance and not lost time waiting. Amazing. Very warm personal service. I love that company.

Never update tracking numbers and when you call them they tell you that you have to contact sender if your package is lost and their online service chat is horrible. No one calls you back.

Bad service at DHL Lesotho. My good moved very fast in other countries except in my country Lesotho and I found it damaged. They played me a drama saying that one item is still at custom. They gave me late at night 20:00 HR. And I can't open it there at their office. They said they are closing. I found my item broken. When I come to complain they told I didn't open item with one of their office. I hate their service.

I use DHL regularly. The cost, and now surcharge, seem high but in the last six years I've no problems with them. Unlike EMS you can track your package easily.

I used DHL for a purchase that came from Marks and Spencer in England. The DHL driver called me on my cell and informed me he had left my package in my mailbox on the road. My mailbox is on Hwy 17n Awendaw, about five minute walk from my house, he said my address was not on his gps. My package of lingerie, very expensive could have been stolen, I reported it, but never heard anything about corrective action. I have used DHL many times never had a problem like this before. Shocking experience???

DHL is the worst way to ship something. They are inconsiderate, slow, and don't care if the items are in one piece or not! I've gotten two broken items delivered by them and their customer care was downright rude to me.

DHL International Delivery - DHL failed to deliver my package. They insisted - despite being confronted with contradictory evidence - that they had tried but failed to deliver it. These people are untrustworthy. They refused to acknowledge their mistake and were terse and unhelpful when I complained. This corporation treats customers as though they are a nuisance. Shocking customer service. I would never use them. Avoid them at all costs.

Terrible service with this company. They are so slooow. I could probably walk my package cross-country faster. They truck them to their distribution center which in turn turns them over to the POST OFFICE for delivery!!! This adds about a week to the delivery time. They are terrible.

I ordered a bunch of items from a website called Shop Miss A on March 25. The package was sent out on the 28th. I continued to get updates from DHL until April 2nd where it said my package was "tendered to delivery service provider" in my state. 8 days later after sending out multiple emails to DHL with no response I called customer service. 4 TIMES. I waited on hold for over 20 min each phone call attempt and three out of the four calls were dropped as soon as I would speak to a representative. I was told that the package was picked up by USPS and at the LATEST should have arrived April 5th. (It doesn't take 8 days for the USPS to deliver a package that's 45 min away from me!!!)

I received my delivery, that's all I'll get from this service, and I do not want to do business with them anymore. I bought a $22 item (TWENTY TWO) and I get DHL fees up to 19.37$. If it's not to take advantage of the fact that they hold our item and they do not want to make it to get rich I do not see what it is. I am fully agreement to pay the import fee of 3.35, but 10.50 fee plus 4.75 of transaction fee? SERIOUSLY?! I think the employee this morning was laughing and answering me. He even told me, "If you want I can give you a ** form and you can go to the customs to pay your fees and bring us the form, then we can give you back your item without charging you the $15 fee that we charge you for doing the work," for which they were already paid, because I obviously paid the shipping too.

Bad service. No one picks up the phone so unable to get in contact., tried online they said tracking number is unrecognized, so unable to contact DHL. Hence the 1 star. My husband said he never uses DHL for work because of their bad service. Improve on your communication DHL.

On the delivery date, I was working from home to receive the package but all I got was a slip hanging in my door stating 'We missed you, next delivery on Monday'. None was knocking the door and they simply left that slip. The delivery day is/was on Friday (04/06). Now I have to wait until 04/09. Will never gonna do business with these time killers.

I was told that I could ship prescription medication for my daughter in Sweden. I had called twice, asked again in person, as I was not entirely convinced this was true as the USPS said it was not possible. The person said that DHL and FedEx both had "special licenses to ship prescription medicine." The person, from Farmington, MN assured me he could do this. After spending $75.00 to ship them to Sweden, they were "confiscated" by Swedish customs. I tried to contact DHL in many different ways and in different forms. Fax, Emails, and phone calls. Each phone call resulted in a different answer. One person said I should not have to pay import charges as it was a return and not an import. I then got a text stating I had to pay an import charge of $21.00. This again, was followed up with several calls, faxes and emails.

I use DHL on a daily basis for most of our international shipments through the company I work for. The customer service is astonishingly terrible on a consistent basis. Unbelievably terrible for such a large corporate company, the reps have Zero knowledge, cannot answer simple questions and almost never resolve very basic issues pertaining to shipping questions. You will be routinely transferred to 3 or 4 different departments and waste a lot of time. Most of the reps literally cannot form a sentence, speak, or even comprehend what is being said. If it were one or two times I would chalk it up to the general disgrace of customer service nowadays everywhere and not have written a review. But this is every single time without fail, and with DHL being such a large professional conglomerate in the industry, it amazes me beyond end.

I ordered a package. The tracking said it was "delivered" on Tuesday. It was not. I opened a complaint. They told me their driver returned to my house and confirmed he delivered it to the correct house and my complaint was being closed and that I should file a claim for a "stolen" package. Well that's funny. My package was delivered to a house 3 blocks away at a completely different address and thankfully my neighbors aren't lying scumbags (like DHL drivers) and they returned my package to me. DO NOT USE DHL.

I’ve been using DHL eCommerce (used to be DHL GlobalMail) to ship around 50 shipments in the past few months for my phone case business (kulorcases.com). So unlike most reviews here regarding individual lost or delayed shipments, I’m here to provide a more holistic review on Aramex (note: I’m also using Aramex, EMS, Airmail, UPS, FedEx, etc.).

I have had a nasty experience with DHL. I don't even know why they have a Dept called customer service. I had a package shipped to me from the United States. The shipper had shipped other items to me before using same address and telephone number and DHL. For some reason DHL failed to deliver or contact me that I had a package. The package was returned to US and I only found out after I enquired from the shipper. Unfortunately the shipper did not avail a tracking number.

I ordered a package and it had a delivery date of Thursday 3/22/18 and required a signature for delivery. I sat home all day long for the package and decided to call DHL at 2pm to track my package since I had been home all day waiting. They told me it left early that morning and it should have been there so give it a few more minutes or so. At 4pm, I decided to run to the store since I wasted the whole day waiting on this package. At 4:15 I received a phone call from the carrier asking directions to my apartment. It's a carrier service. You should have directions to my address before you even leave your office! Not only did they need directions, they didn't even have my apartment number though my tracking shows my apartment number on the address.

The package was supposed to be delivered on Thursday 22nd, 2018. I called DHL, Elizabeth in New Jersey by 8 pm and 8.30 pm and representative to me told me the carrier was still delivery. I checked back tracking number and saw that my package was back to Elizabeth, NJ at 9.15 pm. I complained to representative and the next Friday I called and emphasized that I must get the package by this Friday 23rd and she said she would mention to him. The package was out from Elizabeth by 11.40 pm again on Friday 23rd. I called the representative at 7.30 pm and 8.30 pm, the representative mentioned he was on his way. However, the carrier did not ship the product and my package was back to Elizabeth, NJ at 9.17 pm.

Disappointed, and sad, DHL Express services, customer support, is designed to discourage real time phone calls when you require simple information like: "Does DHL need anything else? Period." Since I'll be out of the country by tomorrow, my question was short and to the point. The issue I have is with bottom lining corporate profits at the customers expense.

I was suppose to receive a package on March 12th. The driver for DHL claims he delivered the package to me and I signed for the package. The driver never came and I have been going backwards and forwards with DHL and DressLily and neither one wants to either give me the package nor my money back. The signature that they have isn't mine and I'm completely upset with both companies. I need a resolution.

DHL should be shut down. They do not respect your package delivery time or information as super critical to your business. DHL and the employees I had contact with act like government employees. Slow carefree. The customer is always wrong and anything can wait till tomorrow! It is hell dealing with DHL.

I buy from a online business which only mainly use DHL, the 3 out of 3 times they would called me and said that they the did not provide delivery to my area and I was asked to collect my parcel at their center. BTW I live in Brunei, KG Tanah Jambu (people who live here and use DHL would know or it's just me?). I do not own a transport and this really create much hassle for me. I am not happy but I keep on forgetting and uses DHL until the third time I fed up, I now buy from store that use normal post or FedEx, I have never encountered a problem with FedEx they deliver to my doorstep every single time. Shame on you DHL, why would I pay so much but only to have to collect my parcel myself every single time. So I say bye bye to DHL.

The many times we have had deliveries from DHL there has never been a time when we were disappointed. The packages were always delivered when expected, the drivers were courteous, friendly and accommodating. We have never had any delivery where the package/packages were damaged in any way. DHL meets and at times exceeds expectations.

This company shows initiative. They took an unused airline hub city with a long 4 runway airport (CVG) and use it as their newest largest US hub. This means packages will ship and arrive faster. They turned Delta's stupidity in to abandoning their best hub and turned it in to an efficient well run operation of which they can be proud. CVG is centrally located to many markets and thus reliability will gain.

I use to use DHL for most of my shipments. However they are extremely slow now even holding packages back so that there is no chance of an earlier delivery than the last day of the estimated delivery time. I will not use them until they start getting it right.

Since I order online frequently, I have become familiar with many carriers who deliver our goods. Of all the carriers that have brought my packages to me, DHL is the only one who has never left my gate open when they come into my yard, and my goods do not arrive damaged. UPS and FedEx should be 1/10 as good as DHL.

DHL has delivered me packages Gilbrata and India. I saw one place prepare my glass items for delivery. I was concerned for the distance it had to travel. They arrived safe and intact. My rugs from India also arrived safely and on time. I received my packages with a smile.

I ordered a water filter for my fridge, delivery supposed to be 5 to 10 working days. The time came and went, no filter. I tracked the shipment and DHL just says “delivered to local service”, nothing else. I guess it was handed off to postal service, but still never received. The company expedited a filter, next day, and I received it. Unimpressed with DHL.

Another one of my favorites, very careful and courteous. I like that they call you to inform they are coming and to also see if your there. Always love that about them. They have a great team where their office is from the ones I have met and they are always on time as well. Keep up the great service.

Very slow delivery - After a couple of weeks the package was finally delivered by US Mail. The tracking saw useless. That describes my complaint and feeling about DHL I will never use it if I have any say about who will deliver my packages. Anything else I might say is simply repeating what I have already said.

We ordered a 200$ sportswear from Nike. I received a text half an hour before delivery on Monday morning that we will receive the box that morning and signature is required. We were not there and at night when we checked we saw a photo of our box in front of our door in building with 23 floors and 12 apartment on each floor. So delivery guy left our box and someone took the box. I called several times and received nothing except they are following up the case. If he just put a paper on our door then we could pick it up in your center. No need to leave our box in the corridor which is like a street and unsafe.

I had an order that was supposed to be shipped on Thursday and they reported that they didn’t have the correct address when I verified that my address was correct and have had plenty of packages sent to my address. Their response was that it couldn’t be here until the next Monday when I paid for expedited shipping (1-3 days). Poor customer quality and poor service. I don’t recommend using DHL at all.

There is no safe drop at my apartment, the driver left my parcel outside the front door all day long while I'm at work and of course it was stolen. The package was worth $300, I lodged a formal complaint. Didn't receive a single penny of compensation. I cannot believe a driver would leave a parcel out on the front porch of a large complex when there was no such instruction given. Drivers are irresponsible and customer service was unsatisfactory.

Takes like half a month or more to receive a package within the same country doesn't make sense. There is a reason I get it shipped from same country and end up paying 5 times more because it's faster. However I was wrong about this.

DHL is not existing anymore. This is scam company. My package to India took more than 2 weeks and now they are asking for extra $80 for the package that worth only $30 Canadian. If this is not robbery what else you can call it. And I am not getting any response from customer service department. Return my package and pay me my $60 package fee and pay extra for the damages.

This was the first and last time ever delivering a package with DHL. It was the worst experience ever. I sent a package on a Saturday morning and was informed that it would be received on Wednesday. Not only did it not arrive on the day that I was informed it would but it wasn't even delivered to the actual DHL location specified. I had to have someone pick up the package from the airport from customs!!! Not only did they have to pay for taxes on the package but also DHL charged for the delivery again when I had already paid for the delivery here in the U.S. On top of it all they said it takes 24 hrs to release the package from customs but for an extra fee they would release it immediately. I paid more than the actual package was worth!!! DHL is nothing but a thieving company!!! I am so disgusted with the entire process of delivery.

I hate to do this, but I have been given the run-around by DHL customer service for 2 months. I ordered a package from China, it was damaged during shipping. I tried opening a claim at DHL, they refused. I tried to get my shipper to open a claim, THEY refused. Customer service followed up with me, giving me the impression they were on my case, then stopped responding to me. I called today, they said I was refused because the shipper has to open a claim. There is zero recourse for me. I am out $180 (the cost of the item + shipping)

On January 23rd I shipped as I have many times before a family members immune suppression medications. For he had a liver transplant a few years ago and without these meds he will die!! My package was shipped out with the importance of it stressed heavily and I was told it would reach its destination by February 2nd. My family member cannot purchase the medication there because it is simply not available in that country. So February 2nd came and went and no package. Over the course of almost two more weeks I called and talked to numerous persons at DHL...all who told me different things...some outright lies!! Most just said "sorry for the inconvenience"!! Meanwhile my loved one became very ill and went into liver rejection because he was out of his medication. He became lethargic, fever, abdominal pain, N/V, and diarrhea... all signs that he was rejecting his liver!!

A few weeks ago I mailed a parcel internationally. Unfortunately it was the worst experience I've ever had. The parcel was a few bottles of fish oil to my parents, worth about $300 CAD. I asked every detail about DHL international mailing, and attached the copy of receipt and paid for the extra insurance fee they asked me to. I even double checked if the customs need anything else, and the DHL representative told me everything was good to go. I paid $230 CAD DHL's service. However, the customs returned the parcel back to me weeks later because there is a certain value limit (which the DHL representative did NOT tell me at all). And then, DHL charged me another $32 CAD for shipping it back to me - I couldn't even select the option of paying extra customs tax - it had to be returned and paid again.

7th of Feb received notification from DHL that my delivery will be by the end of day. Tracked system to say delivered at 2:39pm. What the!! So checked system delivery document but NO name and NO SIGNATURE. Advised a less than adequate customer services team several times and the responses!! “Will investigate, will contact the driver, still under investigation, will now check GPS to confirm if the driver was in your street,” and still no response or updates. Not even a courtesy call from a manager. My conclusion they believed the driver had placed in the two hard basket and closed the file with no regard to the consumer’s expectations or concerns not to mention anxiety and stress caused by their lack of commitment and responsibility.

I'm supposed to be receiving a package, they have sent me 11 text messages about it. Mostly they are from a 5 digit number, not an actual phone, so I can't "reply 'end' to stop". I finally got one from a phone, replied and told them to stop texting me every 10 minutes, just deliver the package, they sent two more messages immediately, "have a nice day" and then a smiley face. I was reserving judgment about this company, although I've read all the terrible reviews on Google +, Yelp, and here, but everyone is right. Avoid these smirking, deliberately obstructive, inefficient people.

Took ages to provide an express account number. It took more than 4 days for a sales representative to call us and another 5 days to send the proposal and 6 days to approve it!! What the hell! Please change your brand name to DHL Uncertain. Because Express doesn't suit you.

I have complained about DHL services here at Sao Paulo Brazil, but it is not working, maybe if this review help me over. Actually, I don't hire the DHL's services. I have been buying some powers tools on USA, and the company I have been using, the eBay, hire DHL to deliver those packages to Sao Paulo, Brazil. It is not on my total and absolute control. I have complained by here, locally, about DHL, but it is not working at all. Maybe if I writing this review, some action is going to take, or by eBay or by DHL International. Or eBay exchange of delivering company, or DHL International demand a better service to DHL Brazil. I have imported and I have been waiting for some time, I have had other international orders, all of the USA, and that I ordered after this one and they arrived already, I have complained by phone and writing on the company website (DHL), nor they gave me satisfaction neither a single line message.

Ordered a very expensive Hermès piece of jewelry in December that required my signature, instead it was left by front door. Same thing happened again this week with another high end designer piece. The delivery person texted me asking it was ok to leave by front door and my reply was NO thank you. I took two hours off from work to be home and sign for the package but, SURPRISE! It was waiting for me by the front door. Someone is being lazy, irresponsible and unethical with no consequences. Request other form of carrier from Europe such as the Royal Mail. DHS is NOT the only game in town. Is the driver signing my name? I believe that is a crime.

Would write more but after having read previous complaints about this business, the point is made - AVOID business with this outfit. Package was shipped on Jan. 10. Tracking indicates it was "tendered to delivery service provider" on Jan. 13. As of Jan. 24, eleven days later, it was still there. They even provided me a USPS tracking number fooling me into believing the Post Office had it. USPS told me on Jan 23 they did not have it. Finding a valid customer service phone number for DHL was an even greater endeavor since it was not provided in their tracking email to me.

If I could give a zero star rating I would. My package was shipped out December 27th and expected to be delivered the week of January 4th and they keep bouncing it back between several holding facilities, the same ones for a matter of fact. I have emailed twice with no response, called left messages and still no response. I’m just put on a never ending hold every time. Unfortunately the package was being shipped from the UK to the US but I will never order out of the US again so I can avoid this headache. FedEx and UPS have never been this late and irresponsible with a package.

I just want to say that is always with DHL longer waiting for your order and this is the last one. I live in Salisbury, NC and on 16 of the January my package arrive at DHL at Raleigh NC, and did not move. So on a 01/19/2018 I send them email asking why my package is still there and not moved one inch, they send me (few hours later) email stating... "Thank you for contacting DHL eCommerce Customer Service. This is an automated response to confirm receipt of your inquiry. For the most updated information regarding the progress of your shipment, please access https://webtrack.dhlglobalmail.com/. If your package is not received by the Estimated Delivery Date or there is no date displayed, please allow an additional 24 hours before contacting your seller to discuss options." So they send me back on the same page that I check for last few days. Is that a "great" service or what???

DHL delivery is taking 10 days already and still not yet! Yesterday I got message that it will be delivered by today before 5 pm, I bought two tickets to Mexico, but when to track my delivery, the status was saying: "Shipment held - Available upon receipt of payment". Since I was not sure what was it supposed to mean - I called them and found out that I have to pay duty/with amount of $33 by visiting: www.dhl-usa.com/odd. But when I entered my tracking number some kind of Mohammed ** has been shown as recipient instead of my name, which made my payment impossible and I had to call them again.

An envelope containing very important documents for me (which I paid $100.00 dollar for shipment), was sent from Italy and should have been delivered on December 7th, 2017. Which didn't happen. I called and they apologized (as a standard answer) and the promised to deliver it the next day, updating the tracking information on their website. To make the long story short, I received a text message the next day, informing delivery at 1:50pm. For my surprise, it was not by my door, so I contacted DHL and my peregrination through their departments started there. I double checked the delivery address and the sender included the ZIP CODE between the house number and street number. Which was incorrect and the sender (me) should have been contacted but did not happened! They just decided to deliver "guessing" the correct address!!!

I typically don't create an account to file a complaint, but DHL is horrible. I ordered a package from Zaful for my upcoming vacation, hoping it would arrive on time (I did an express order so that I could get it on time), and it still is not here. When I called (customer service rep were very nice), they told me that it should be delivered but it never got here. I decided to pick it up from a location, however, it never got delivered. I recommend business NOT to use DHL.

I chose DHL over FedEx because DHL claimed it could get documents to Asia in three days, and FedEx said four days. DHL is already past the FedEx estimated date, and DHL tracking now says "The estimated delivery date is currently unavailable." The information on their tracking of this package changes. It said yesterday that the package arrived in in the destination city at 05:30 on the fourth day after shipment. Today, that tracking says that the package arrived at the destination city at 23:51 on the fourth day.

Ordered a package from online seller. Used DHL to ship my package express. Well that was a mistake cause it sat around for 3 days in one of their shipping sites for 3 days according to their package tracking then when they finished said shipping which they never actually did just handed it off to Canada Post on the day the package was supposed to arrive to me. I'm still waiting on my package from regular post service but DHL I would never ship with or want anyone to use them since they don't actually do any delivery. If I could I'd pay extra to never have them touch anything I order online again. Warning. This is a horrible shipping company if that's even a joke since they don't really ship anything for the money they receive such a joke of a company.

I booked 3rd party pick up from Turkey to Sri Lanka. Well all are well and got my airway bill number and did updated all the pickup delivery details properly. One day later DHL Turkey called the client in Turkey. Ask them to send the document to Ankara DHL facility as they dont have DHL facility at the client's area. Wonder it took them one full day and it is same charges even the client send the document to Ankara. Very poor service. Ask the client to send to DHL facility. An urgent document has been delayed. I would like to complain about this as DHL suppose to tell immediately when do a booking make sure tell the customer about the agents covering areas. Too bad service till ask client to deliver to facility.

This by far has been the worst experience I have dealt with in shipping company and I deal with delivering companies on a day to day basis. This company not only turned in my shipment behind schedule; which, I can deal with but not only did it come late!!! Everything in the box came damaged!!! My new products all came cut up like it was garbage. This is ridiculous, and now they act like it was not their fault!!! Now, who's fault is it, because for sure it is not mine!!! Who is going to take this responsibility. NEVER AGAIN WILL I USE THIS COMPANY AND WILL NEVER RECOMMEND IT EVER IN MY DAY TO DAY DELIVERY!!! If I could rate this company a negative number I would rate it the worst company ever!!!

I have never had any problem with other delivery companies except DHL. They didn't deliver my package and updated that it was delivered. I filed two claims since they closed the claim without verifying that my package was redelivered. They even admitted that my package was retrieved and was in the area (I have the voicemail saved) but they didn't deliver it at the end. It's been already three months. Consumers and sellers should stop using DHL altogether.

DHL Scammers, Thieves steals peoples expensive products!!! I sent by DHL Express 2 Days delivery from Canada to Germany. 1 iPhone 8 plus 256GB and 1 iPhone 7 plus 256GB both brand new, unlocked, also some brand name accessories along the iPhones as Christmas gift to my parents on 2017 December 10th. 3 weeks passed I keep tracking. It was showing it went from Canada to USA and stuck at USA and DHL Canada kept saying we will deliver it repeatedly. Now DHL specialists told me your shipment is lost. We checked everywhere but we couldn't find it. And now they want to refund only $500 to me which is not going to cover the cost of 1 iPhone even. They are Scammers, Thieves steals peoples expensive products. Please highly recommend to don't trust them and don't send anything by DHL. Please.

Friends, allow me to share my little ongoing experience with DHL... I had to post an important international shipment letter from Germany to India through DHL. The letter was posted with registration (**) on 12-Dec-2017 in Dusseldorf, Germany. For the following 21 days (!), I could see NO update on the DHL website, so I had absolutely NO idea what the status is. And every other day, I kept calling my recipient in India (yes, at my own cost!) to see if the letter has arrived or not. Imagine the stress... After 21 days on 02-Jan-2018, I got to see the first update in their website that the letter has arrived in India and is waiting for customs clearance. Where my letter had been floating during these 3 weeks and WHY there was NO status update in between is beyond my imagination. What's more, until today, 05-Jan-2018, this is the same and only damn status that I keep seeing on DHL website.

They ask me to pay for a package that was already delivery. On another occasion, they never noticed me that my package was held and then proceed to charge for a month of fees when it was too late. Fraudulent AF. Would not recommend under any circumstances.

My daughter was expecting a delivery on 12/20/17. DHL said the package was delivered on that day when it wasn't. We never received the item. When we called we received the WORST customer service ever. It took days for a call back. We called numerous times and spoke to different customer service representatives. Each representative had a different explanation, the story was never the same.

I had bought a Christmas present with express shipping and it was to be received the following week. It is now a month since, and I still don't have my package. I called them 8 times now, no exaggeration. They said I needed to pay customs in order for me to get my package, and I had. I have a feeling they've lost it, because to this day they still don't know where it is and they keep telling me they'll give me updates.

I've been a consumer of online products for a very long time. I haven't encountered many problems. Perhaps it took a bit longer than expected for a package to be delivered, but that's about the extent of what I've dealt with involving online shopping. December 18th I made a purchase and allegedly it was delivered December 22nd. It was unfortunately not delivered. I waited a few days as I have heard elsewhere that the courier may have done it to meet a delivery date or something along those lines. I waited a few days and came into contact with customer service regarding my package and they said they would get back to me on it. I got an email from Christina ** saying that it had definitely been delivered to the correct address, and the file would then be closed without any further follow up. Which irks me, because I did not receive my order.

I have been waiting for my package ALL DAY! I'm told I'd receive it between 1 pm-5 pm. I called DHL twice and they said it was coming. Last time I called was almost 8:00 pm and was told it was on its way and they had until midnight to deliver my package which sounded odd to me but ok. 11:00 pm rolls around and still no package so I decided to go online and look to see if this DHL was a legit company since I never heard of it and to my horror seen nothing but awful reviews! So I call customer service again and they tell me my package won't be delivered due to weather!!! I'm a dog groomer and need what I paid A LOT of money for for work! Now I'm told I won't get my package until Tuesday since Monday is a holiday and DHL conveniently doesn't deliver on the weekends! Never again will I purchase something from a place that uses DHL!!

I have received packages via FedEx and UPS several times a week for the past 8 or 9 years, and I have never had one go missing. Years ago I ordered a package and the company had it shipped via DHL and they delivered the package to the wrong house. The neighbor was nice enough to bring the package to me. The whole online ordering thing was not nearly as big as it is now, so I thought nothing of it. A couple of weeks ago, I ordered a Christmas present that was supposed to be delivered the day after Christmas. That was fine with me, but when I saw that DHL was the company, I got a funny feeling in the pit of my stomach as the memory of that 1st package came back to me.

I paid for 3-day international shipping to get something in time for New Year's. It was supposed to be delivered at my place of business yesterday. While I was sitting here in my office (with lots of other people here too), I got a text message and e-mail from DHL at around noon telling me a delivery was attempted here, but the business was closed, which, of course, was a total lie, since we were all here all day, and no one had tried to deliver anything here (Based on other customer complaints I'm seeing, this seems to be a common tactic DHL uses to avoid having to trek out to make deliveries when it doesn't want to do so for whatever reason, such as staffing issues, etc).

Have been trying to get my package since Dec. 19th, 2017. Was stuck in customs due to shipper for 3 days. Finally got to US and now I have been trying for 4 days now to get and they keep telling me my address is undeliverable!!! I have verified my address 4 times, mind you UPS and FEDX have no problem delivering. Now they can't even tell me where my package is in between the NC and VA. They can't even give me a service center address near me. Not to mention I paid dearly for a 3-5 day delivery. STAY AWAY FROM DHL!!! At this point I will have to file to get my money back for the item and shipping. No Christmas present for my child???

I always got this message 'Delivery attempted; recipient not home' but I have waited at home all day. They're total 4 times I received the package from China and all of them were 'Delivery attempted; recipient not home'. Now I'm continue waiting for the late packet from DHL, I don't know how to contact the shipping man. I also couldn't find any field on the DHL website to leave a message to shipping man. The packet is very urgent but I couldn't do anything else.

The website, email, text, etc. will say delivery attempted but recipient not home... I’ve been home all day and my alert goes off and says DELIVERY ATTEMPTED at such and such time and at that time I was outside for at least 20 mins before and an hour after delivery was so called attempted with my God babies. Of all things this is my PET PEEVES about courier services. If it were up to me I would NEVER use this courier again but most overseas sales use DHL so I’m at a standstill at times... AVOID IF YOU CAN HELP IT... FedEx, USPS, UPS KUDOS TO you!!!

Got an email from DHL Express that my package had been signed for and delivered. There was no package or delivery notice at my door. I assume the delivery person must have left it at my doorstep and it was stolen. How irresponsible! I would have liked to get a delivery notice and picked it up myself, instead of having it left out in the open for anybody to take. I live in an apartment building with other tenants, so there are always people walking down the hallways. Anybody could have taken it. Would it have been so difficult to leave a notice since I wasn't home to receive the package? I have emailed their customer support a few days ago and have not heard back. What a garbage company. I will be using Canada Post, UPS, or FedEx from now on. Oh, and on their website you can view the signature for the package - obviously, no signature there because I wasn't home to receive it!

I am very very disappointed with the DHL service. Though, I received a msg telling my package was delivered, it was not delivered. I made a call to customer support and registered a complaint on this. They had taken 3 days of time to search and told that they will call back to me which they never did it. I tried to contact them over and over for which they put me on hold always. Finally, after the 7 days of search, they closed my case telling my parcel was delivered and signed by us. I am still wondering who can sign on behalf us. They didn't even make a try to find whose signature was that. I lost my 35lbs of things. They are telling that even I can't claim on them and it's a sender mistake.

DHL lied and said they called to verify I was home for a delivery and stated they delivered a package and I signed for it. This is all FALSE information. I NEVER received a phone call from them and no one was home at the time the package is listed as delivered. The signature on proof of delivery IS NOT MINE nor is it anyone's I recognize. They continue to lie and say they called and I signed for the package. They continue to give me the runaround and tell me to contact the seller instead. DHL refuses to take responsibility for this huge ERROR!!! Horrible customer service. I will never purchase anything again that I know DHL is associated with.

Packages blocked in Radefeld (Leipzig?) while DHL twiddle their thumbs for weeks and months instead of spending some of their windfall profits to hire temporary staff and rent cargo space on planes trains or ships.

Worst experience ever. DHL has delivered to my house numerous times but for two days now the courier has not delivered my package. Even left number to call me but did not get any calls. He is the only courier that cannot use a gps and find my home, what a disaster of a company, 0 stars.

Dear shipping companies, I suggest to avoid to refrain from advising your customers to use DHL before FedEx, it might appear more affordable, then it turns into a nightmare. I sent a package on Tuesday, the delivery date was marked as Wednesday, except the first of three facilities on Wednesday night. Took all day to travel from NY to Cincinnati and arrived to desired country and no updates as of its status two days later. To be continued, it already is ruining my business with this delay.

I'd give them 0 stars if I could. Just horrible. With the amount of time I've spent waiting for my package to arrive, I'd have been able to order and receive it TWICE by now. I have so much more respect for USPS, having dealt with the horrible service of DHL. Living in Pennsylvania, I had ordered a very small package from Ohio (which borders Pennsylvania). It's essentially a hop, skip and jump. Having ordered items from Ohio before, every other shipping company (UPS, FedEx, USPS) has been able to deliver said items in 2 to 3 days tops. DHL TOOK A WHOPPING 7 DAYS for something that should only take 2 OR 3 DAYS. Most of the wait time was the package simply sitting in some warehouse for several days.