DHL Reviews

Have sent a package through DHL on July 4th, Tuesday, 2017 and afterwards the parcel does not move any further (not arrived to distribution center yet after 3 days), I have called the customer service on July 7th to find out why, I first called the express international number and the lady told me it is the wrong department and give me another number. I called the number twice and the waiting time is endless and after waiting almost half hour, I have to give up. What a waste of time and money! By the way, the customer line is not free, they charge money for the so-called service, if there are any!

Recently my personal effects were shipped through DHL from Doha, Qatar to Halifax, NS Canada. There were several mistakes by DHL. They split up my shipment (2 suitcases were missing). 1 arrived 1 day and 2 more suitcases another day. Thankfully Air Canada Cargo emailed them directly and advised them not to charge me the $65 fee twice (it was DHL's mistake). Repeated phone calls to DHL were futile. I was told that when they arrived I would be contacted. I never received any phone call from DHL. They were very rude especially a person named Nikita. I called them 6 times.

I was waiting on an order from Antsy Labs. For months it was in transit, however the tracking number showed that it was halted in (and has yet to change from) Compton, CA, US. Apparently, the package was returned because DHL couldn't find the address it was supposed to be shipped to. I didn't find this out until Antsy Labs got back to me. I had a ticket put in with DHL, but no one bothered to respond to answer why my shipment was not being delivered. The kicker is that the address can be found in Google Maps. There is absolutely NO REASON that DHL shouldn't have been able to find the end location. These guys are the absolute worst.

I called DHL about shipping a document to South Africa. They assured me I would receive a discount on the transaction if I registered with them online and paid by credit card. I followed their instructions but, when it came to the credit card payment option, the system would not allow me to proceed. It said that it could not process my credit card payment because my destination was South Africa. This is quite baffling. Why would my US credit card not be acceptable if my destination is South Africa? How on earth are the two related. The call center agent knew that my document was going to South Africa. Needless to say I am extremely disappointed.

Well I ordered a ZENBOOK flip from Amazon about a week ago and I paid extra money for a quick delivery. Lo and behold, DHL is the quickest service, "Great," I thought. I was told my package would arrive in a week's time, on Thursday, I was happy with that. So I wait and wait and on Wednesday, to my surprise, I find a DHL delivery man on my doorstep with a package, it's my laptop, a day before delivery. I was very happy and impressed with dhl, however, my happiness was cut short when 5 minutes later, the delivery man comes back and tells me to give it back to him...

It has been couple times I'm having trouble with the service here in Germany. I usually don't write nor complain much, much this time I really had to share my experience. I have ordered a wardrobe online and paid extra for "Premium Versand", premium delivery, so I receive it on time. On Amazon where I looked up the delivery it was stating delivery for Saturday, as well the same on DHL website. Nevertheless, it happened that I was home on Friday, the bell rang (living in Germany currently), I was just washing my hands, walked to the buzzer, they already rang other neighbor and I thought they left it there. I just was not fast enough to catch them, they rang only one time, and did not wait 15 seconds and left. I later went downstairs, checked my mailbox, and saw that the neighbor did not take it, and I should go and pick it up in post-office. They left a note with a statement: One, who is not home has to lift/drag heavy by himself!

I've been waiting on samples for my startup for weeks now, they tried to deliver, I paid the customs, and then they just stopped trying to deliver my package. Days have gone by, nothing, but yet the driver has been dropping off other packages for other units, but yet not mine. I called the customer service line, the rep said, "Oh, we have been waiting for you to tell us what to do." "Excuse me, if I've paid the customs, and everything is set, no signature required, 24hr doorman to accept packages, why did I have to do an outreach to you about this?" "I've gone ahead and scheduled it for tomorrow, anything else I can help you with?" Me: "Okay, but why didn't you make another attempt or try to reach to me about the package?" Rep: "Okay, anything else I can help you with?" This was repeated, I was completely ignored and she was overly rude about the entire situation. By no means would DHL ever take responsibility for their mistake.

I have continually asked that my packages be delivered before 5pm and has given an alternate address to deliver after 5pm. None of my instructions were followed. When you call customer service they only tell you what they can't do. What's the point of having customer service if you are not willing to help the customer of give them promises that the drivers refuse to adhere to. I'm now on my second day of delivery and I was promised that my package would be here by 5pm and still no package. How does this business stay alive when they care nothing for their customers!!!

Over a year ago I signed up for a corporate account to ship goods via DHL. After being with them for a while they changed shipping rates without even communicated to me. After seeing the last invoice I contacted DHL rep and no one could find my account representative. After a month or so someone, an extremely incompetent woman said that she was the Account manager and that she did not know why my bill was so high. After multiple back and forth she actually broke the news and showed me a letter that it was supposedly sent to us several months ago. The online account had no alerts indicating the rate change nor an email was sent communicating such decision. DHL management is incompetent.

I took the morning off just to wait for a very important envelope that I was expecting. The sender wrote down my phone number to get text notifications from DHL. Great, I won't miss my package. They send me the first text message with a "out for delivery", however the next text I get is "Delivery attempted, recipient not home". I mean?!? What the hell, I took my morning off just for this very important envelope and they have the audacity to send me a text with a "recipient not home"???

I ordered headphones from eBay china, unfortunately it was my old phone on file. So after arriving Vancouver DHL called me and unable to reach. But I called them, they told me the problem, then I changed phone number and I also talked to brokerage to pay customs duty. Offered my credit card to pay. But they said custom not inspected and I should pay only online. So asked to keep track on it. So tracked every day and called them for five days continuously. Replied same. All of a sudden the parcel was sent back. Blaming me for wrong phone number. Though I had been talking to customers service every day, customer service and brokerage had no proper communication. I can only talk to customers service. They said everything fine only waiting for customs charges.

Why is this company in business? You can't talk to anyone there about a shipment. Promise a delivery date and failed to delivery. They refuse to acknowledge any wrongdoing on their part. Never use again.

I have never dealt with such a horrible, lazy, and unhelpful company in my life. Absolutely terrible experience. Will never, ever be using this terrible service again in my life. They lie. They are lazy and they just feed you with "next day" for weeks, and make you more frustrated especially when it's manager who is telling you this. Beyond ridiculous.

I ordered a couple of bodysuits from WaistShaperz last month and put in the delivery type as Priority/Express. Tracking was good and had no problems until when it was finally delivered. My address was supposed to be Canada Post FlexDelivery in my city (I'm always at work during delivery hours) but the ** part of it was that DHL NEVER uses PO Box numbers as the shipping address (didn't know about this when I phoned in). I got a phone call from my former boss at my previous job saying that there was a parcel for me. Turns out that the parcel was shipped to their work address instead of my street address. I NEVER added nor used it when I made my orders online.

So, I ordered a pair of gloves on eBay on 31st May. The seller provided the tracking number and informed me that delivery would be by 6th June at the latest. 6th June comes and goes and the gloves have not arrived. Tracking shows it took 6 days to go from IL 60160 to WA 98390. By Saturday 10th June I have gone on holiday to the UK so had to contact DHL customer service using the website. The same website that insists they will contact me within 72 hrs. 4 days later and I have heard nothing. The seller is no help, insisting they have no further information beyond what is available through the tracking service (and showing little remorse). With no other course of action I contact the customer service department again through website. However I ask my housemate to give them a call.

This should be a NO STAR RATING!!! I placed an order on Saturday June 10th from a store SSENSE in Quebec Canada and selected 2 day express shipping. Per DHL website, delivery will be "Wednesday, June 14th at the end of the day", which was fine with me since location was coast to coast. The day comes assuming that I will be receiving it in the afternoon but to no avail. I then checked the tracking on the website and it was "signed and delivered on 6/14/17 AT 856AM"!!!

My experience has been Horrible with DHL. My package was shipped on May 26, 2017 and still has not arrived. First, my package goes through a "random" search and delays getting here on May 29, 2017. I was told it would be here on Thursday June 1, 2017 by 530. So I called and asked if the carrier could call me so I could meet him to sign for it since I work during those hours. I was told that they could not do that. (But it was done in the past. When a carrier could not find my address they called me.)

About 3 years ago I sold an original Breitling watch through eBay to a person in Germany. Due to its value I decided not to use our postal system in Thailand. I decided to use DHL. A few days later I get a call from DHL in Germany saying my watch was a fake and they were sending it to Breitling to have it checked and it would cost me 60 euros! In the meantime my buyer was going crazy saying that I was a crook!! I told him to wait for DHL, they had made the problem. About ten days later the guy received my watch, I had no apologies from DHL for making me look like a fraud!! I know they have their own in-house customs department who seem to hold every shipment looking for money. After all this I swore never to use them again.

Firstly, my parcel was stuck in customs for 4-5 days, but I got a message from DHL that I would receive my parcel on time, so I opted for Signature Release. On the 5th day, I had to go out of town, and since my parcel was still somewhere in ether, I called DHL customer support twice and told them that my parcel should not be delivered before a particular date since I would be out of town! They confirmed me that the request was taken care of. But guess what, when I was travelling, I got a message that the parcel had been delivered! I had to call up my neighbor and request her to get the parcel from my front door and keep it with her till I returned. This is the second time that DHL did not heed to your requests. If that's the case, then why do they even have the option of making requests? DHL SUCKS BIG TIME!!! Their service was the best once upon a time, but it's become really bad of late!

I live in Germany. DHL is the most used delivery system here (it is linked to German Post). To begin, I ordered an item from Japan. The seller provided the tracking number, and I was able to track the package from point of origin to destination. So far, so good. To my dismay, the package arrived in Frankfurt, then was routed to Stuttgart for final delivery. The packaged was warehoused in Stuttgart, then, supposedly, sent to customs. Well, to my dismay, the package made a complete U-Turn, and was shipped back to Japan, no notice, no letter from customs, nothing.

It was terrible experience. During whole day, I stayed at home because I received message that it would be delivered at that day and required my sign. At 11 am, I checked the status, it was delivered at 10 am. I checked everywhere, but I did not find my package. When I called to customer service, they asked me to ask my neighbors.

I ordered a hair lotion from an Italian pharmacy which delivers all over the world. The product has been blocked in Moscow; DHL claimed the lack of information about what was inside the box, then the customer service asked me if it was a hair product (so the information was there then!!). I called DHL on the phone and the operator said at first that I had to send them documents about the product (how could I send documents of a product that I have not yet received!!?), then he said that it was ok, they found the information needed and they were sending me the product the next Monday (it was still Wednesday!!). More than 10 day for only 2000 km delivery, cost 50 euro for less than 1,5kg! Unbelievable. DHL is definitely not worth using. Better go with other companies.

Do NOT ship your stuff with DHL. I have a package that is still on hold since May 9, it is now May 26. Every time I call, I get a different story. Customs hold, FDA hold, undergoing clearance... etc. If any readers of this post are going through the same dilemma, I suggest you call 866-600-0014 ext **. Don't call their 1-800 number, they're very unhelpful and unprofessional. The guys that answer the 866 number have more authority and can give you more information about your package and they're more pleasant to talk to.

DHL, I have been waiting for my package well over 2 hr from what I was told. Called them to find out where my package was and twice two different answer. I would never again use this company and next when I am buying a product I will find out who is delivering because if it's DHL I will not place the order. The worst delivery company ever DHL.

Worst experience of dealing with shipping people, as of yet. This company first is supposed to be an international shipping service. When I called Sunday, I got an answering service in which said the employees were in a meeting!? YOU'RE AN INTERNATIONAL SHIPPER, AND YOU DISCONNECT YOUR LINES FOR A MEETING, ridiculous. Called again in an hour as the prompt said to do so, guess what... STILL IN A "MEETING." I'm totally understanding the need for employee meetings. BUT not where no one answers the phones so that your meeting can be put in place. Overall crappy service, DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES.

It is been a week now and my package food supplement from Philippines are not yet in Belgium and I tracked it online, it's unavailable and you called DHL many times and they said they can't locate the package. How is that happening? Last time I tracked it was Friday, my package arrived in Brussels and now where is it? Please help or else I'll ask the police for some investigation since I am not the only one who have problems with #DHLexpress.

One star is too freaking much for DHL, but they don't let you to submit without it, so I was forced to give one star. DHL is the most terrible customer service EVER!!! Not helpful, not accommodating, and never returns your calls. Every customer service representative gives you different information when you call to inquire about your package and mislead you, which prolongs the time and keeps you in total darkness. They are ALL unqualified, rude and NEVER helpful!!! They will waste your time and money!!!

On 05/02/17, I ordered a Fidget Cube for my daughter as a birthday present (to be given on 05/20/17). After almost 2 weeks, I checked the site I ordered from and did a "track package" option. The DHL website claims that the left this item on 05/06/17 "in/near" my mailbox. This is impossible as I only have a mail slot on the front of my garage door. In addition, it would be illegal for them to have put it in my mailbox. I sent them 2 emails (through their own website) on 05/12/17 and 05/18/17 advising them that I wanted this found and delivered by Saturday (for the birthday party).

I ordered a package from Amazon and DHL tracking said it would be at my home on Thursday, day I go to look to see if it was delivered. It was delivered and I find this out Thursday and the package was delivered Wednesday. They are telling me now because I never received my package and cannot get a refund. DHL said they delivered it in or at my mailbox. They don't have a mailbox key so they put it at my box. My box is outside. I believe someone in the company stole my package and claim they delivered it. Something needs to be done with DHL.

There have only used DHL 3 times and the experience was so bad that I would never use them again or recommend them to anyone I know. The first package arrived one day late because according DHL it arrived too late to be delivered, which is a lie because I saw time of arrival. The worst was the second package which arrived 5 days late due their AGENT name on the package. Customs held my $95 dollar two-day delivery due to their agent and charge was not refunded to me. THE REASON IT DID NOT CLEAR CUSTOMS WAS BECAUSE THEIR AGENT'S NAME APPEARED ON MY PACKAGE!! It needed further inspection due to agent's name. Then again after the final package was to arrive last night and it DID NOT SHOW and I now have no delivery date. Dismal service. Zero stars if I could. DO NOT USE DHL!!

I just get from China a bath curtain a value of 20 US $ and it cost me 22.25 of duty. I do not mind to pay the GST but paying DHL 10.50$ for processing fee (586), 4.25$ for transaction fee. Sorry but they screw us. They should have to contact, call us before they do anything. They have not right to overcharge. I contact them and they serve me a long email of **.

Placed order with vendor in Hong Kong. Vendor ships 2 packages under 1 waybill. No problem tracking until packages reach DHL USA. Tracking was update to show delivery 05/15/2017. Waited all day no delivery. Called DHL 7 or 8 times, keep getting same response "driver on the way", never shows up. 05/16/2017 called DHL rep says "no delivery on 05/15/2017 because part of order is missing." Delivery rescheduled for 05/16/2017. Driver shows up with half the order, tries to make me sign I refused then says maybe I can go to DHL location to pick up later. I refuse and demand he comes back with entire shipment.

DHL Woodside, NY = Disgusting Service. This is an absolute disgrace. The fact that there are so many of these complaints given to DHL and posted on this site is a testament to the fact that DHL Shipping doesn't give a rat's butt about this. I waited ALL DAY for a package, from 8 AM until 11 PM. The website said, "With Courier" since 5:30 AM and it was never updated. How many times must people complain about this crappy company before they address the issues? What needs to happen is that people need to ask their merchants to ship via another way. I would rather pay more than to deal with this joke of a business.

I put a order in for $1,030. They said it was shipped. They said it was coming to my house then all of a sudden they added another thousand on to my credit card. I never received anything and now I'm in a fight to get my money back. DHL is the worst company ever. Do not order from them.

Very terrible. My first time using DHL and will be my last. First I had to wait an extra 2 weeks for my package then to later find out that the delivery driver somehow lost it. 2nd the special agent was terrible in resolving case; called me only once a day just to tell me they're still looking for it. Lastly the special agent said I'll be compensated in result, but didn't provide me with the information to do so. Now I lost almost $100 and 2 weeks of my time because these guys can't do their job properly or professionally.

I ordered a gift for a friend for a company and DHL was the carrier. Long story short. They delivered my package per not the instructions given for delivery and I didn't even get a text saying they delivered it. When I tried to locate its whereabouts it popped up as delivered and it's not here. 250 bucks down the drain. Thanks DHL.

In December 2016 I sent 2 luggage and one big box. The 3 of them contain clothes. I sent them all together in the same day at DHL office from Offenburg City in Germany to Amman City in Jordan. They send the 3 of them separately as shown in the DHL tracking website. First I have received one luggage from the Jordanian local shipping office (not in the house in their storage office far away) and later the box came to the Jordanian local shipping office (in the same storage). The second luggage was sent to another city in Germany called Hagen and it stopped there without calling me. Without mentioning any reason in the website!!

DHL post Germany. I send a package in December and they lost it. It supposed to be a Christmas present. Every time I went there to ask they said nothing can be done, it's lost. So pls for all the rest, send it with other company. Not with DHL!!!

UGH. Why do bad things happen to good people? I now know I'm not alone though. What happened to me, you might ask? DHL. Why? Why does this company exist. I'm sorry but... jeez. I've never, ever had any issue with FedEx, UPS, and or USPS. Anyhow, I recently decided I wanted to build my own computer. So okay, so many different websites with high prices... But I finally settled with picking different parts from Ebay. So, my graphics card, motherboard, PC case, AND Ram was from Newegg. So I thought, alright. It was on Sunday, April 23 that I ordered everything. Two days later, my case, graphics card, AND motherboard appeared at my house after school. Why? Because the carrier was FedEx. My RAM hadn't even been shipped. So I sent Newegg an email because I knew everything else was also from there. Mind you I didn't get a response till yesterday, the 26th.

1st - since the delay was a mistake from your department in Valance which impact the delivery date to my shipment. 2nd - the misbehave of the employee in the call center to Hang up the phone on my face. 3rd - the promise that I had this morning from Caroline to put the shipment in a priority and to be delivered by Friday morning time and then I found out it is not possible. 4th - since your website says that the shipment is in Lyon and is still in the department of Valance! For the mistakes of your company, the misbehave of your call center and the promises that your company couldn't do, and above all of that the delay of delivering the wedding suit. They made a mistake in a short time to impact for a long time and by the end it will take them one week to answer my issue!?

I have had the worst experience so far. Called and mailed them several times to know the update on my package, but no response since 2 days. The package was supposed to be delivered in the mailbox but I never received it. They are not active while responding to your issues and complaints. I would like to have a claim refund for this loss and high inconvenience.

I ordered 2 items on April 3rd. When I got the shipping info it said it was coming from Canada. I live in California. I waited some time to purchase the items. I'm disabled and on a very limited income. So I rarely am able to buy myself anything. The last update was on April 14. It was in Germany. This was also the day It was supposed to be delivered. I emailed DHL and the company I ordered from. After some research I realize I probably will not ever see my items.

Shipping to my country - El Salvador. After spending $200.00 USD sending a shipment for a relative for her birthday, that cost probably $25 or less, to find out that not only they required a commercial invoice, but so many other things, as pictures of what I have sent, to this date. Now they are asking me, yes, requiring a doctor's prescription for things like non-prescription over the counter. Isn't this a joke, where you can buy not only this kind of medicine in our country w/o prescription, as ** etc., etc, not here... Yes!!!!

A relative in Germany was supposed to receive a mail delivery from UK which he wanted to receive at his college. Unfortunately the college was closed when DHL tried to deliver. Rather than taking it back to the depot for a re-delivery the driver stated on his scanner that a NEIGHBOR received the delivery. No name, no house number, no note in the mail box, nothing. Also, the digital signature has been captured but for some reason it is not accessible. We have no idea where that mail went!

Took time from work for required signature for delivery scheduled today. Told by company representative yesterday delivery between 1:30-3:30 pm... Called to check on delivery time... Informed today by representative that item will be delayed for 3 additional days. No communication. No customer consideration.

I placed an order with Amazon on April 1. The item was estimated to arrive April 5-7. On April 5, I received a text from DHL indicating that it would be delayed until April 10. I changed the delivery address to an alternate address as would not be at original delivery address, and received confirmation it had been changed to be delivered on April 11. On April 7, I received a text that it was out for delivery. I called to confirm the address and was told it had missed a scan and was on the way to original address. As it required a delivery signature, I stayed home ALL DAY. Late that evening, the status was updated to Recipient refused delivery, which was not true unless they delivered to incorrect address. I worked with the Amazon seller who contacted DHL, and they indicated it would be delivered to the alternate address as requested on April 11.

My express package was confirmed to be delivered on 04/07/17 but they did not drop it off since nobody was there in the house to sign it so it was fine for me at first. I called customer representative and scheduled it to be delivered to my workplace on 04/11/17 since I am there 8 hours during the day. To my dismay, they did not deliver it because they were not sure of the new address (which I totally did not understand why). So I let it go and called customer service again to have it rescheduled on 04/12/17 to the same address but to my disappointment, they were still not able to deliver due to another reason. I called customer service again and they promised that they will deliver it on 04/14/17. I just hope they will do good with this 3rd promise from them. For this reason I will not recommend shipping with DHL nor will I ever ship with them ever again.

I have been with DHL for 5 years. In the beginning DHL was fantastic, but by the years it went from brilliant to extremely poor. As I am on medication from South Africa I need to get it every month from abroad, because it is the law. I cannot get say 3 months medication in one delivery. It must be only one month at a time. It cost me an fortune but I do need it to live. The problems started when one of my medication packets was only 15 tablets in and not 30. I called DHL and they said I must called this number and then another number and I just gave up. So the next month came and again the same medication packet had only half the amount in. I called again my pharmacy in South Africa and they said if this are going to continued once more they will be by law not allowed to send my medication because it is very high scheduled drug that go missing from them to me.

I sent a package by DHL Express Easy International from Germany to my husband who was on business trip in Taipei, Taiwan. Before I paid Eur 69,90 for a package of 100 grams by DHL Express Easy, I checked thoroughly into the website. It says 2 days to Taipei. Two days after, the package had not arrived. It is shown in the tracking that the package went from Germany to East China Area, then Zhejiang, then back to East China Area, then Hong Kong. It is clearly written that the shipment arrived at incorrect facility in Zhejiang. I called DHL customer service to complain. Instead of an apology to me, he said that the package finally arrived on the 5th day anyway whether it was 2 days or 5 days. He further said that 2-Days delivery on the brochure was only an indication, not a guarantee. DHL obviously advertises its express service that it cannot deliver and does not feel responsible. The story goes on.

I had a package of sample plastic pens with the value of less than $2. I was told to "pay $20 for taxes and fees outstanding on your delivery." Estimated delivery was 29 March. I called DHL On 30th at 9:26 and I spoke with an agent and she told me that she could wave $6 and told me to pay the delivery guy with debit or credit. The delivery guy came to my office with a high speed and told me to pay $20 because nothing is updated for him. I called DHL again and they told me they had no idea whom I talked to and I have to pay full amount. If someone told me not to pay $6, she is responsible for it. How is this possible that DHL has no record of that! The new agent told me that she could do the same thing and waive some amount but I have to go to Richmond from North Van and pick up my parcel. I AM NOT GOING TO USE DHL ANYMORE.

Long story as short as possible... I placed an order, the order came from China. It was delivered to #DHL and once they received it the package was lost... I pulled the delivery receipt and it stated that it was dropped off at the front door (no signature) then when I followed up on my package and requested an investigation... 3 days later they tell me that the package was given to an ** girl that looked to be about 13 years old. I have no children that live with me, but there are children in the neighborhood. When I told them that no children live with me they had no excuse. They stated that I would have to file with the shipper to get my money back... and I informed them that it wasn't the shipper that lost the package it was #DHL that lost the package and that they should be responsible for paying for it and that they were not going to contact the shipper.

Our father-in-law, an ethnic minority unfamiliar with the process of couriering items, went to DHL to send us two small items. The DHL clerk took complete advantage of the situation, not informing him of any of the options available to him, and placed the two small items in an oversized box that, surprise, surprise, cost my father-in-law an exorbitant fee as they charge by box size rather than weight (what was a total of 4 ounces). My father-in-law had to drive home (an hour away) to get enough money to pay the exorbitant pricing he was lead to believe was his only option. Had the clerk been honest, my father-in-law would of had enough to pay for proper packaging and wouldn't have needed to take that extra trip.

I booked a DHL express Collection and delivery to Amsterdam with the premium delivery guarantee for pre 9 AM. This was for a very important tender in Amsterdam and 11 AM was the absolute deadline. I was convinced that with the premium guarantee and the two-hour delay between the delivery time and deadline I could rest assured that this would not fail.

When I was expecting a deliver from DHL with very important documents send from my mother from Sri Lanka to here she did big mistake choosing DHL service. They did attempt to deliver first day march 07 I was at work, I called customer service they suggested to deliver to my work where Fort Lauderdale International Airport which is ideal for me, since I got work every day and I live by myself. I gave the address to deliver. Never deliver. Called again found out courier came and left because address was written wrong, then corrected it to deliver again following day. Same thing never came. I had been calling many times to customer service. Always have different answer, once said driver did not have parking so he left, I told them call me I can come outside to receive it or go down to Miami office which about one hour drive for me. They said not possible.

I ordered some goods from Tunisia. My package was opened and two products from my order were stolen. I have contacted DHL in Italy over 6 times in the last two weeks. Although their website says they will reply within 24 hours no one has contacted me. It's absolutely disgraceful that you pay so much for such a terrible service. The delivery cost was 200 euros.

DHL has the worst customer service than any other courier. They answer the phone with no phone etiquette, no greeting, the guy puts you on hold and transfers you while in the middle of talking. Then their reps are not knowledgeable about their policies. They made me miss work, only to not deliver my package the day is was supposed to be delivered. When I asked to speak to a supervisor to get clarity of their policies of waiving my shipping fee for the inconvenience of their delay, I get hung up on. Finally, I called back to speak to the rude rep's supervisor, and he sides with him making excuses that their phone is tricky and he couldn't have hung up on me. Clearly he hung up after asking for a supervisor! This is a terrible courier service and I won't be ordering from any vendor who deals with them!

I was expecting a package that's suppose to be deliver at my home yesterday. After waiting the whole day I received another text message and saying that they put the incorrect apartment number so they weren't able to deliver it. I wasn't aware of the prior at that when they said they would deliver it I'm assuming they have all the information correctly. I took off from work just to get this package... When I call customer service which they are extremely rude and unhelpful including Sarah and the manager Ariel ID number ** who's supposed to be the manager. Doesn't apologize for the inconvenience and she cut me off every time when I want to talk. I felt like I'm getting whooped by someone I don't know. I work customer service too but I never see such a horrible experience. Never sent anything and I don't recommend for anyone DHL again!!!

DHL will bill you an arm and a legs for their services. My order was $150 value and I paid $19 for shipment. DHL ask me to pay an additional $66 upon delivery. It's fair to say that DHL is running unethical enterprise.

I ordered a product that was shipped from San Diego, CA to Buffalo NY. It took 3 days to even leave the DHL Facility. After that it took 8 days to get from the facility to someplace in NJ. After waiting over a week for my package to come, DHL DELIVERED THE PACKAGE TO THE WRONG PLACE IN THE WRONG STATE!!! I am not happy with DHL and I will start ordering my products with FedEx or UPS shipping if I get the option (Normal companies I ship with). DHL is terrible and doesn't know what they're doing at all. This was completely unacceptable because the package I had coming was something my brother needed. It's 4 days after they misdelivered my package and it's only in Albany NY. I'm not happy at all.

I got the notification "Delivery attempted; recipient not home" at 16:31. Yet, there was someone present at this time. Called support and they told me they tried to contact the driver but they didn't respond, but they left a message. Then at 18:00, my ability to reschedule stopped. (Greyed out) I tried to contact them again, but they are out of office now. Absolutely horrible.

My complex no longer accepts packages from DHL because of past problems with DHL. On this occasion the driver left a package with a neighbor (not an immediate neighbor, one several doors down). This neighbor didn't offer to take the package, they were asked to. A neighbor that is often out of town. I never received a delivery notice, no email, no text, not even a note on the door, nothing to say the package had been delivered. The original shipper couldn't verify the package had been delivered til nearly a week after. The DHL tracking system simply said "delivered". There was no indication to whom it was delivered, no name, not "left with a neighbor", not "left with management", nothing, just "delivered". Not until this neighbor finally came to me did I know where the package was. This is not the way deliveries should be made.

I had an urgent package from KL Malaysia to UK. I telephoned DHL Malaysia who informed me of the deadline for delivery. The package took less than 48 hours from Malaysia-Singapore-Germany -UK. On arrival in the UK it took 3 days to be delivered to the destination. The package arrived in the UK and lay untouched in the DHL depot for over 24 hours and eventually delivered three days late. First DHL claimed bad weather. Then DHL said they do not work weekends. Although DHL misled me they are now hiding behind the small print. I have asked for contact details of the CEO in Malaysia but DHL have refused tell me! Based on this poor experience I cannot recommend anyone to use DHL.

I had ordered protein online from U.S.A. At the time of ordering I paid product charges + shipping charges that is 4800 rs, no other charges were pop up for my order. When order delivered to me courier person took 3280 rs from me as duty and taxes... which is not at all communicated to me when I spoke to product company and courier company. They said "this is not in our hand, this charges are asked by your country and that nonsense stuff"... so wherever you see DHL is vendor for any order then confirm all other charges before placing order. I know this is not only courier company fault but also product company is responsible for this. My question is if courier company add their shipping charges while ordering then why not indicating duty and taxes charges to the customer. I will never go with DHL in future.

I spent £85 to send a gift to my mother in Brazil and parcel is stuck in Sao Paulo. Delivery agent asking for £150 to release parcel and mentioned the rate (DHL) for delivery was not paid!!! Unbelievable! I now find out parcel from UK has gone to Belgium, then The Netherlands, Germany and now in Madrid. Delivery date should have been yesterday, Feb 16, but still parcel stuck in Madrid now for 3 days! I paid for express delivery and so far this is slow delivery! Lack of information and confusion! I have called DHL daily and still they cannot clarify situation! This is just terrible! Please sort it out!

I found some car parts from a guy in Germany in eBay and decided to buy them. I asked the guy to send the parts by DHL and he did so on the 19th of January, sending me the tracking code. The packet should normally first go to Feucht from where it goes down to Greece and the whole process takes about 10 days. This packet went to Feucht then to Rudersdorf (another German packet centre some 400 kilometers away) and then back to Feucht to continue commuting between the two cities. The packet in Feucht shows as Incoming from Greece and when in Rudersdorf shows as outgoing to Greece!!!

My mom couldn't see who was at the door so DHL guy started talking to neighbor. When my mom opened door he was rude to her and said "Now you open the door!" And started to argue with my mother. We don't owe him anything! Do your job creep!

They came to us to open an account with them and send parcels to any place with a discounted rate. I had sent a parcel to Rawalpindi (Pakistan) earlier through TCS, billed 1260 UAE dirhams for which they were charged 3100 Pak Rs custom duty. When I couriered another parcel to the same party worth 300 UAE dirhams, DHL collect 7940 Pak Rs from them. This is really ridiculous. How can we trust these courier companies at any time. There is no one who is responsible to answer. Its almost a week and no favourable reply.

DHL has disappointed me for the last. After having an business account with them for over a month, I logged in and made the same shipment I had done a month ago. It was scheduled to be picked up at our place of business that same day before 6PM. They never showed, not even a call. Next business day I called and made a complaint and they sent someone to pick up the shipment shortly after. The next day I received a call from the receiver saying that she checked the tracking and due to bad account the shipment was going to be returned back to me (the shipper).

I sent two envelopes to NYC area containing $300 to people who had no $$ means to survive... The damned demons from the pit of hell who worked at Thamel, Kathmandu DHL Express Delivery stole all my $$. The recipients in USA found envelopes torn and $$ missing. :( Also... I noticed the staff changed persons every 15 min about. They really need to shut down this damned place. I was told by a female rep that no DHL employee is not suppose to open envelope... At all. I made sure funds were well hid and not visible. An employee... A man... Stapled and sealed both envelopes before my face. He put it in sealed DHL plastic envelope. Another employee came in. Afterwards while I was there.

This courier company is such a SCAM! For years I have received sub par service but today topped them all. Don't bother using their notifications, my DHL payment or their sign to leave package service. They don't bother giving that information to their couriers. So if you think paying your duty fees, and jumping through their hoops helps actually receive your parcel well you won't. I still don't have my parcel. They have no reason, they couldn't care less. They may send it tomorrow. Want to escalate to a team leader, don't bother.

Worst shipping company I have ever dealt with. After going online and updating my shipping address they still sent it to the old address even though I received a email specifically stating that my information has been updated. Which now made my $1300 package sitting in front of my house on a busy street in the middle of the day. After calling and complaining the girl explains to me that I should have called in to confirm my shipping address has changed. EVEN THOUGH I already received email confirmation telling my address has been updated. Absolutely ridiculous. And to boot someone decided to write NSR (No signature required) on my package with pen. Since I paid duties already I guess that means it's fine to just throw on my doorstep. Never been more disappointed in a company. Glad I was able to get off work early and recover my package before any local high schools got out nearby.

We sent a big parcel (10kg) from Germany to Iran and paid 60€ to DHL for shipment. After a month we received a link to track it in the destination country with a different tracking number. It was a Chinese website and thank to Google Translate we found that the parcel is in China. We went to the DHL office for several time but the only answer we received is that we could fill up a complaint form. We did so, and after a month we received a letter asking the contents of the parcel for a refund/compensation. We listed some and the total worth of 200-300€ (of course you do not pay 60€ to ship something priced 1€) and then DHL said that "your parcel will be returned."

The worst experience ever. The courier gave my package to someone somewhere else and marked it as delivered, package worth 800$. They gave it to someone else free and it's my loss, I will see you in court DHL.

5 days and all they have done is processed? This is the second time I have ordered that the seller uses DHL. I will not ever purchase a product from a vendor that uses DHL again. Would rather pay a premium. The shipping, tracking and customer service is horrible. Do yourself a favor, pay extra to use UPS from another vendor.

DHL is the last choice I make for shipping and for good reasons. DHL is INEFFICIENT in their delivery scheduling. DHL customer service is bad to poor. They try to be efficient by sending you a text notification of delivery but delivery doesn't happen!!! EXTREMELY BAD when you are waiting on an important document. The sender is from Italy and they used DHL. I would NOT have!!! I called the Customer Service #800-225-5345 and they did not even try to help. Answer was: "Your package will not be delivered today." No offer to do anything else!!! I'm angry.

I ordered a pretty expensive item from Lithuania to United States. The shipping was really fast as expected. However, while I was at work, I was also tracking the shipping and I noticed that it was delivered at my house. I was wondering why they didn't ask for the signature. I knew that my shipper asked for it. After a few hours I came back home and couldn't find my package. I called them immediately and they confirmed it was delivered and they will contact the courier and call me back. After 2 hours they never did so I called back and talked to another person who also confirmed the package got delivered and he will contact dispatch service so they can talk to the courier.

DHL is the worse International Co shipment in the world. Not respect with the customer, the supervisor does not solve problem, delay package with NOT EXPLANATION, very irresponsibly and all the worse can human imagine about a shipment. Believe I never complain in written but today 1/9/2017 I have to do it. So irresponsible. PLEASE DO NOT MAKE BUSINESS WITH DHL...

I have been waiting for a delivery for two weeks. DHL company sent me a few messages in different times telling me that they will be delivering it and nobody came to my house. I could not go to work two consecutive days waiting for the package and they never arrived. I must say this is not the first time I have had this experience with them. "Inefficient DHL company."

I had shipped my mother's medical denture on Dec 21, 2016 from Canada to Bangladesh, promised to reach Jan 1, 2017 -- it is now January 9 and has not arrived even after my father paid extra Taka 4000. 00 to the agent. My question why we have to pay extra and why the delay? Will you have tolerated it if it was your mother's denture? I am so disappointed with DHL service in Bangladesh -- a fully corrupt system.

This company is rude & unprofessional. Tracking your package is a waste of time & very incorrect. I missed the driver by 1 min. I actually seen him pull off, I was only in the backyard. Okay I understand that was my fault so I got someone on the phone no more than 2 mins later asking her, "Could he turn around?" She immediately cut me off & said, "He will be back to try again Monday," even after I stressed how close he was. She kept saying there was nothing they can do & how their drivers didn't carry service phones. This made me so furious. I hung, called back to get someone else on the phone & a guy took my call this time, & said he apologized & would put in a request, & how usually they come back when a request is placed.

I had a very bad experience sending parcel with DHL. They are absolute nightmare to talk on the phone and they also said they are self-regulated and they don't have a financial ombudsman, basically you cannot escalate a complaint, seriously, so if you wish to complaint they will just smile and say there is nothing we can do! Horrible company! Make sure your shipment don't cost 4 times more just like mine did!

I order a lot of goods online, many of which come from abroad. I live in Canada and understand that I will be charged duties on certain goods. However, I have had many expensive items shipped to me and rarely ever have to pay duties. In fact, I've ONLY ever paid duties when receiving items shipped through DHL. Recently, I ordered a $20 ceramic item from a US retailer, paid $25 in shipping to have it expressed shipped to me. I already felt ridiculous paying more for shipping than for the actual item. Once the item was delivered, I was hit with $22 "duties" at the door. Keep in mind, the delivery man had specified these are "duties". I also was not notified of the amount ahead of time as they usually do to give you the option to pay duties online, so this really did come as a surprise to me. Feeling upset and ripped off, I submitted a complaint via the company's website as they claim to value feedback.

DHL does not care to give the reason why the tracking status says 'clearance delay'. For a whole week!!! They hand over to cheap local courier companies who have no responsibility to take your valuable document to its destination.

When I was inquiring on Tuesday another guy from same research personnel team says, "You know we process thousands of documents every day. Do you know how difficult it is track it?" The people are so rude and I paid around 80$ for this service, whereas some other courier were truthful saying it will be delivered Wednesday because of holidays and for 40$.

This is not a recent story as it happened in 2015, but I just came upon this forum and thought it was relevant to share. I ordered some clothing from a Chinese retailer (I'm in the US). I knew that shipping would take a while but wasn't worried as I've ordered things from other companies like this previously. Usually it gets sent through the USPS and I have to go pick it up from my local office. This company used DHL, worst choice ever. Tracking isn't detailed enough to begin with. It tells you nothing as to where your package is in the world, just that it's out there. When tracking finally said that it had been delivered and I had nothing show up on my doorstep I opened a claim with DHL. They gave me the usual spiel of "check with your neighbors and anyone in your household". I don't live in a bad neighborhood but I don't really know my neighbors.

I had ordered a photo book as a Christmas present at the beginning of December. I was assured it would arrive in time for Christmas. On December 12 I received a text message from DHL indicating my package would be delivered that day. No package ever arrived. Thinking it was a busy time I let some time go. Waiting patiently. Finally a few days before Christmas I checked the tracking and saw that it said it had been delivered. When I contacted customer service they said they would open an investigation for me. A few days later a woman called me and said "sorry tracking said it was delivered. We checked the driver's GPS and he delivered the package." Well excuse me because I don't have a package here so please explain that to me. They essentially said there was absolutely nothing more they could do for me and I would need to contact the shipper of the original product to maybe get a refund. So upset.

DHL Israel is using a standard procedure of letting the parcel to a neighbor (driver choose which neighbor) unless you stay at home 9 to 5. Of course they do not try even to send a message to inform you before or after the delivery. The tracked parcel just disappear! I understand now after reading reviews that DHL is the worst shipping company all over the globe and not only in Israel.

I gave DHL parcel to deliver to my sister in South Africa, Butterworth on the 9th of December but until today the parcel is still not delivered. DHL claims that they can't find the delivery address and I do not understand how they can't find it as it is in the CBD. I was never called to be informed of the problems experienced until I called myself as I saw on the website that the parcel hasn't been delivered. I called DHL several times giving them my sister's number to contact her for delivery but until today she never received any call from them. My worry is that documents inside that parcel need to be submitted at an organisation and there is a deadline to submit them. I hope DHL is prepared to pay me if miss the deadline.

I was in Frankfurt, Germany two weeks ago and discovered some popular delicious German treats that I decided to give as presents this year. I ordered on 12/09/16, the company shipped via DHL Paket on 12/12/16, and the package was supposed to be here on Monday, 12/20/16. DHL Paket had the last scan in their warehouse on 13/12/16 and it has not been seen since. I called DHL USA and they said they cannot do anything for me because this package was shipped from DHL Paket. So I asked, "Why is this impossible for you to track, it's your company." The agent said, "Europe uses a 12 digit number and USA uses a 10 digit number." So again I asked, "Don't you use the same computer system to track packages, regardless of how many digits are involved?" I got no direct answer but was given a number to call DHL Paket direct to inquire.

I sent this mail to this mail addresses I find in DHL website: hkgcustenq_dgf@dhl.com, hkgcustcare@dhl.com, "You Have a terrible service. I have some documents that urge me arrested in Hong Kong and nobody in your company does anything to give me an answer of when they send them. I have a merchandise that comes from China and while not the present I will not be able to import it. Do not measure the economic damage caused by their delays. I need answers as soon as possible." At this time here in Mexico and in China nobody can pay attention to my problem but to they in What affects them??? Absolutely nothing, since I have already been charged and to impute damages and prejudices would have to spend more money and wait a long time, DHL knows this. Why it does not care to affect those who mistakenly believe in them. Disgusting company.

I was comparing different carriers for shipping some important legal documents and after speaking to the DHL rep and the assurance that the package will reach Mumbai, India in three working days I decided to use their services paying extra money to get the delivery done before the end of the day. It was extremely crucial for that package to arrive on the 22nd of December as we shipped it from Houston, TX on the 19th afternoon. Upon calling the DHL to track the package on 21st they informed me that it will not reach till the 26th. They flatly lied about their delivery time and were unwilling to accept their shortcomings. I will never use them again.

Ordered the one Christmas gift my grand daughter specifically asked for, arrival due date 19th, waited in all day only to be informed by the seller that DHL cannot cope and therefore it will take ANOTHER 1 - 2 weeks to arrive!!! All in all it will have taken over 6 weeks!!! IT IS CHRISTMAS DHL SHAME ON YOU. NEVER EVER TRUST THIS COMPANY. Apparently they have not even sorted parcels yet!!! Gutted!!!

Someone from your Compton facility decided they needed my KIDS Christmas presents more than my kids. They REFUSED to truck who put their hands all over my stuff... That is a FEDERAL crime and for some reason DHL doesn't care. They told me to get with the sender to resend the package... UMMMMM NO! Go grab your ** ass employee and take it back from them! Good job DHL... MERRY ** CHRISTMAS!

Once again DHL has proved unreliable, I arranged for a delivery and was texted numerous times to confirm, took the day off of work to be here and they never showed. I have been given an answer "due to bad weather". The weather yesterday was clear and warming, so insult to intelligence was added. I received rude treatment from customer assistance and spoke to a supervisor. DHL needs to realize they are not the only ones that have to do business in a day. Will not use them again. USPS IS MORE RELIABLE.

They never came to my address. They claimed they did, said no one was home and they left it with a woman who signed "Hannah **". Well we live on a small cul de sac of 6 houses with no one by that name. PLUS we were home waiting on Dec 8 because it was a little red mini bike my 5 year old wanted from Santa. It was the only thing he asked for. Now DHL says they delivered it so the case is closed. Merry Christmas DHL. Thanks a lot. Someone is lying in your company!

The tracking is not good enough. They don't give enough details. At least UPS and USPS let you know what zip code your package is in. Most cities have more than one USPS, and my package was supposedly tendered to them from DHL. That's all I know. When I try to track it via USPS, it says that they're still waiting for the package. It could be the fault of either, or both. The worst part is I have to wait 14 business days from the time it was shipped, and that's after the new year!

The shipment was due to arrive today at my door. DHL did not call to give prior notice that shipment needed signature. I was sitting in living room when driver climbed up the stairs. He did not knock on the door and scurried downstairs back to the truck. I called the center in Phoenix twice and they said they would redeliver today before 8:00 pm. Their word was worthless. Driver never showed up. I called Phoenix a third time and they stated that the station was closed and that they could not deliver package until next week.

I ordered a photobook and everything was going great. DHL "delivered" the package by leaving it outside my apartment building in Downtown where thousands of people walk by every day. Ok turns out the package said no signature required but this is a building, you can't leave a package outside the building because now it got stolen!!! When I called DHL the first guy was nice then after 2 hours some awful lady called to say "Oh. No signature was needed so the driver was allowed to leave it at the door." When I asked outside the building door or unit door she said unit door. BUT she then said even if he left it outside it's not a big deal because no signature is needed!!

This is the absolute worst shipping company I've had to use. I got an estimated arrival date of December 17th and the package didn't arrive until the 30th. The customer service wasn't helpful at all. They acted like I hadn't even made an order when I called to ask why my package was so late. If you can avoid it I would not use this shipping company. They are entirely too difficult to work with and take forever to deliver packages.

Please do not use this company. They have the worst service in the world, it goes beyond imagination. They sent my package back without calling me and made pay another 700 dollars. Keep this company away!!!

Poor service from this DHL. Don't ever used this courier again people. My documents that I sent they can't trace what's the progress and poor customer service I have ever in my life. So annoying!!! POOR POOR CUSTOMER SERVICE AND SLOW ACTION FROM THE STAFF.

I had a package shipped DHL express to me from China that required signature. I get a text message Wednesday that my package will arrive tomorrow by the end of day. It gives me the option to change the delivery to a later date if I'd like, which I do and choose the following day Friday. I take the day off work, sit at home all day until 7:15 (keep in mind my tracking online says it will be delivered this day by the end of the day).

Utterly useless. Can't handle less than two inches of snow, opaque customer service. Canceled our agreed upon delivery date without notice. Apparently unable to read building directory to find our buzzer number. Nothing could entice me to use or recommend this service.

This is the worst shipping company ever. Avoid DHL. They simply lost my documents. When you call the customer service they just put you in a dead loop. I asked for more than 10 times, from 10 different employees, to talk to their supervisor. It never happened. Rude people, terrible service, AVOID DHL. I have all the proofs that they lost my package and I am gonna sue them right away.

Now I must say that when I buy from online shopping companies and they use DHL I get things fast, and its great. BUT when something gets stuck in customs this is a whole different story. I am absolutely furious with the service I have been given. I have to pay a $178 customs fee to get my online shopping for spending $28 over, which is fine. BUT I did this on accident, accidentally adding the same item to my cart 4 times and paying extra. All I want to do is post back my parcel with RTO, like how hard is it to send back a parcel to sender? I have even offered to pay. I have called them 7 TIMES!!! And they said "yes its being posted back" but it hasnt.

I looked them up after seeing that a very expensive phone was shipping to me from China to Quebec, Canada. I was terrified my package would come damaged with demands for cash after reading reviews on here. I was able to track my package the whole way, they were right on time and since my order was shipped priority no duty. Even though pilots went on strike and the USA had Thanksgiving, my package got to me in 2.5 days! The driver was friendly, the box was perfect. No problems whatsoever. So much for believing in reviews!

I ordered something custom made for my client from Hong Kong needed it within a week and paid DHL express, the seller gave my package to an agent who would then go to dhl HK office to hand it over but took a week in itself as he was "busy" which annoyed me so much. The parcel was given to the agent on the 16th nov, it only was handed over on 22nd nov when I needed it for the 23rd nov.

Stay away from DHL! They never provided service that you want. My friend mailed me a gift via overnight shipping but the shipment was on hold due to DHL issue. When you called the helpdesk, they always told you to wait and they don't know the timeline for resolution. You never know when you would receive your package. It might get lost. DHL never took any urgent approach to make up your loss. The only thing that you would do is to ask you to wait.

I booked a pick up online and paid with a credit card. I received a confirmation with some forms to print out and attach to the package. I went to my office to print the forms and the page had expired. I called DHL numerous times and apparently, they were unable to access the forms that DHL had generated and sent. Unbelievable. They said that they would send forms with the driver but when he arrived he had no paperwork. He filled out an airbill and took the package. Later that evening he phoned to say that he didn't have the required paperwork and that he couldn't ship my package. Now DHL has to return the package (a 2-day process) and refund my money (a longer process). The customer service staff were uninterested in helping and had no remedy or advice. Truly pathetic. I will NEVER use this company again.

Paid HIGH delivery charge for 5 working days. The parcel was supposed to be delivered on 1 Nov 2016 but was not cleared in custom due to illiterate DHL staff. All the forms were filled and attached to the parcel before dispatch. I had to fill same forms and information and the DHL staff was so illiterate that was asking same questions again and again. It took 15 days to clear the custom due to DHL being non-professional. At the END they asked to pay the assessed duties and taxes of amount $48.79. The Goods itself was not worth more than $20. Goods didn't contain any electronic items or anything that need for custom duties and taxes.

I really don't understand how DHL manage its services. I would say they should NOT be a company or do any services for people anymore. Your company should be CLOSED to evaluate your own services. This is the worse worse experience I had ever had in my life! I had a package from Hong Kong urgently ship to New York. I provided all the shipment details DHL required us to email them and I paid for all the duty fees immediately because this package is urgent and we told DHL that we needed to receive it right away! The day we were told that the package would be delivered to us the next day.

I am the co-owner of our creative agency developing high-end corporate and promotional gift projects for luxury brands. Our business always has to deal with urgency as gifts are ordered last minute. Therefore we are obliged to use Express Shipment for almost all our orders. This complaint is about a still not received order of a large cargo of almost 1000 kg and worth of more than 30,000$ goods! No excuse from DHL forwarding but rudeness since the problems started. Step by step:

I've being scheduling pickup of Express package for entire business week starting on Monday and the package still haven't been picked up on Friday. I called customer service and they told me that they cancelled pickup because the driver could not find my address and that some neighbor told him that the business moved. Supervisor Carry ** who I spoke over the phone with on Friday evening kept on convincing me that they could not find the place for all these days yet there was no updates on the account/pickup information and every evening I re-schedule the pickup just to see how it's neglected the next day. The fact that all other carriers have no problems in finding the address and that this is unsolvable problem only for the DHL driver for 5 days wasn't good reason for her.

Goods damaged in transit. DHL first refused to deal with me as I was the owner, not the shipper. The goods came from overseas and they insisted on using a totally unrealistic and unobtainable rate of exchange. They then employed a double standard of excluding the cost of shipping in assessing value by which they limited the claim but including it when assessing the value of replacements. The net result is that I have been left out of pocket. I shall ensure that neither I nor my shipper uses DHL again.

Being an expat living in Canada, having to renew a passport has a few hurdles. The UK government have an 'agreement' to handle the courier delivery here with DHL... except that the local 'depot' do not deliver in my area, some 25 mins outside of a large city! On speaking with DHL customer service, they blamed EVERYTHING on the passport sender. Would NOT take a complaint when I pointed out that I had NO contact from them, not even a 'please call us' card in the regular post. They say it's not their responsibility!! They say they do not deliver to unsecure Po box addresses. We have our Po box INSIDE the local post office.

DHL online tracking showed Friday EOD delivery but that package missed in their cycle so they suppose to deliver on Monday. Monday also they didn't deliver. Service is really poor. You never get package on time when you want it really urgent.

Ordered a item online. Almost 2 weeks ago still waiting as shipper used DHL. DHL shows they sent USPS info days ago. USPS says they have nothing. No info no package. eBay shows delivered. Also not true. What a mess.

Im shocked with your service and stressed 'cause I didnt get my parcel. I have no idea when will I get it. The contact center is horrible. They are rude and can hardly speak english there in the international service. All my week is spoiled because of you. You are the most expensive delivery company but it's just horrible. I guess I will have to go to the court 'cause I cant get my parcel. And what makes more sense that it supposed to be a present for the anniversary which has already passed and it's your fault I didnt get it on time and it seems like I wont get it at all.

This is the first time I write a review of such nature. Where to start? The total lack of care of DHL, their horrible customer service, calling 5 times, each time being passed around 4 times, each of those four times being asked for the tracking number. They say they will call and never call. They never have accurate information about your shipment status. Each time you call they tell you something different. In the end my shipment was returned to sender back to Hong Kong, even though I called and the item was still in my country. Nope! The order was already issued. Back to Hong Kong it goes! All of this after waiting for days for delivery. Thieves!!!

Last night I was standing at Minerva, Himayath Nagar (22-10-2016, 8:40 pm) and one of rogue employee with DHL t-shirt was indulging in rush driving on his two wheeler. this ** was about to hit me with his two wheeler though I was standing at corner of the road. He was about to run his wheels on my feet. Do you deliver by violating traffic rules in the name of faster delivery. Shame on you rogues to have such ** in your organization. DHL EXPRESS SERVICES is about driving their vehicles on people and cause injuries to pedestrians. Remove that rogue ** from your organization. This ** was not sorry for his actions. He wants to pick fight with me even after violating traffic rule and was about to cause injury to me.

We were scheduled for a delivery of a valuable ($4,000), irreplaceable, bulky and heavy shipment today, Friday, that required a signature. I stayed home to be sure to accept the delivery, and regularly monitored the website for the delivery status. I saw that the package was on the delivery vehicle at about 1:30 PM, which could have resulted in a delivery between 2 and 3. When no delivery occurred by 3, I checked the status only to discover that the shipment had been delivered to SOME OTHER ADDRESS with a signature from someone with a DIFFERENT name.

Ordered video cables at an online webshop, DHL was supposed to deliver the package. Plain and simple. After a week, still received nothing. DHL seemed to be the problem. DHL told me they couldn't find my address. Gave my address a second time with extensive explanation how to find my home. Another 2 weeks later, still nothing. Reason: they couldn't find my address. Well...The rest of the ** planet can find my address, so why a company with 100,000 employees can't??? Another few weeks later, without previous warning, they tried to phone me (what's wrong with email??) and because I didn't pick up the phone (I wasn't at home that day) they just decided to resend the package to the webshop (!). Final result: ONE MONTH waiting for nothing. Gladly the webshop returned my money. Shame that I can't give below zero stars on this review for DHL.

I own and operate an online shopping store, and I signed up with DHL for its Global Mail service for my logistics. Although it offers cheaper shipping costs, the service is, I must say, the worst of its kind. Its customer service takes forever to respond if you have any issues. For instance, I asked for account invoice so that I can make payment, but for weeks, they haven't responded. I also requested for some packaging materials (labels, envelopes etc), and it took them 3 weeks to delivery. Finally, I had one shipment supposed to bound for Los Angeles, CA, and on my part, I made a mistake by using slightly bigger box than its required specification. They informed me that they can't deliver it and would return my parcel. I sent the parcel around September 17, and until now they have no idea as what happened and where it is. I made a mistake, but DHL should still return it to me within a week or so, not three weeks.

Hi.I have sent 5 kgs of package to USA from Hyderabad. DHL people kept that package on hold for 15 days mentioning there is customer clearance process is going on. They intimated us that whole food got spoiled. But the truth is they may opened the package and stole the things. This is very worst service I have never met. Don't choose DHL service. I have experienced DHL worst service twice. We have paid nearly 10000 for the other package to get it from USA to Hyderabad. I have did much drama and demanded 6400 rupees more to get the product mentioned that this is custom charge. Actual package cost was 10000 and DHL charged more than 10000. Stated you have to pay the custom charge and the package cost to get it from USA.

6 dresses were stolen from my box by DHL. I took pictures of the box with their tape over it stating it was repacked. They opened for no reason other than to steal what was in the box. Left original destination at a certain weight and received at a lower weight so it's obvious someone at DHL knows what they are doing and they can get away with it. DHL customer service said I need to contact my shipper!!! How disgusting for a delivery service. These dresses which were all packed together was a quick steal and the person or persons doing it know that they can get away with it. I have proof that box was opened by them which they have no right to do unless they are Customs Officers. Customer service is no help and refused to see that there is a problem. They are responsible and I showed them all the proof including pictures and weight of box as received and yet they still refuse to fix this problem.

We had placed an order with DHL in Denmark to send our passports to India for visa purpose. At time of booking we asked on phone to DHL Customer Service if it was legal. The Customer Service executive said it's legal. When our passports reached from Denmark to India and we got visa on it we faced drastic problem as DHL in India replied that they cannot send our passports back to Denmark as it was illegal to send passports from India to any country by courier. We lost all money of our flight booking and visas because of DHL Customer Service executive's wrong information over the telephonic conversation. We want to sue DHL as we have all evidences to present our case. Please help. We need to sue DHL.

My door speaker got broken, and that's why I was picking up a new "delivery failed" sticker each day 3 days in a row. Courier could just call me on the phone number but he didn't. Both customer support and courier are incompetent as hell. My phone number has been provided 3 (!) times - and it wasn't enough to make sure he'll call me once he's at my place. The package had documents in it, and this delay resulted in a heavy time loss for me, as well money. Finally, customer support service is below zero - all they can do is tell you how sorry they are and promise that PROBABLY the package will be delivered on the next day.

No value for the customer. I wonder how do they manage to stay in business after such a terrible reviews. Oh I see their GOD is a $ sign. I normally don't write review but they are forcing me to write one. If you like to have a friendship with frustration, non cooperation please feel free to use this service. If you like peace of mind don't use it.

I ordered a couple items online for a total cost of $30 and then paid $10 for shipping just to get a call saying I had to pay additional $20 just to receive my item and if I didn't have a credit card accessible that I could drive to Richmond and pay $20 to receive my items. Most companies allow cash. Obviously they're looking to fraud your credit card!!! By the time all was said and done I paid $30 for shipping and only $40 for the item. I could have got 2 orders for that price from another company!!! Total scam!!! Scam!!! Scam!!! Never go to DHL shipping. You don't want to be scammed out of your hard earned money!!!

It was the worst experience. I will never use DHL ever again and tell everyone not to use them! They delivered the wrong package to my house and my package was sitting in Ontario which was reported to them within hours of the delivery! There was no urgency in collecting the package. I had a ordered a dress to wear to a wedding which I won't be wearing as it's sitting in the warehouse in Ontario while am in BC! The customer service agent who I was dealing with this just said, "We are sorry and we can't get the package on time" and offered no other solution than I had to talk to the manager. Long story short I don't have the dress and will never use them again! Worst courier company!!

Worst customer service, late package, opened, items missing. I wrote DHL customer service 3 times, no response. 4 times now because items were stolen. No one has contacted me over this issue. The USPS didn't get the package until it was 4 days late.

I buy a lot online, and of the shipping companies the sellers use - the USPS, UPS, FedEx & DHL - DHL is BY FAR the most unreliable and frustrating. This week, they placed a package "on hold." When I called to try and correct the problem, and after 3 long, frustrating phone calls to 3 different representatives they have so far not managed to deliver the package. It is especially annoying as they charge much more than the other carriers and do a much worse job. I wish all sellers would use the USPS. In this town, anyhow, they are by far the best: most reliable, fastest, and cheapest.

This is my first time using DHL and I will never do so again! My package was supposed to arrive at my apartment on Thursday. I got a notification saying that there was no one there for a signature (I live in an apartment complex with a front desk and have NEVER had an issue with this). After calling customer service and getting little help I agreed to pass on the requirement for a signature. The package was "unable" to be dropped off on Thursday so they rescheduled it for Friday. I got another notification saying "The package would be there by the end of the day of Friday" but then later received another undeliverable notification.

l needed to send an urgent parcel to South Africa. DHL picked up the parcel on 8th August assured me it would be delivered 11th. Well after phoning S.A. numerous times from the U.K. suddenly had to pay more customs which was done within minutes. It then still took another 3 days before the parcel was delivered on 17th. No apologies, no communications. Absolutely disgusting service and l will NEVER use DHL again and l will tell as many people as possible about the dismal service.

First they charged my credit card 3 times and I don't know why. Before I use their service they confirmed the recipient will pay 10% of the commercial invoice nothing more. The commercial inv is for $249, but the recipient paid around $90 fees without any explanation (It should be $25). Also, the estimate delivery date should be 08/15 but delivered on 08/17 and to get it I called the international country more than 10 times, costed me more than $30. Finally, they are liars, cheat customers, and nowadays no customer service or rights we have to be volunteer victims.

I received a text message saying my package would be deliver by end of day (residential is up to 8 pm at night). The text stating that signature is required. I had family members stayed at home and I came home early from work. But surprise nothing was delivered by 8 pm. Checked the DHL tracking website the next morning and now the status says 'unknown delivery time' instead of the original date it specified earlier. Called in and the rep informed me it was scan into their system and should be delivered today... but not holding my breath till it actually arrives. DHL needs to do better with their tracking system instead of waste people's time. I don't mind delays but at least tell me on your tracking website since you have status on everything else.

I have never written a review before in my life but this DHL CANADA service is the worst I HAVE EVER SEEN IN MY LIFE. For the past week I have been receiving this "Sorry we have missed you" yellow sticker outside my house every single day! This is very frustrating because I need my package and that is why I have shipped it DHL. They are very primitive and indifferent and don't care if I receive my urgent package on time. For some reason they do not make a simple phone call to check if the client is home and I have no idea how to check if I am home or not. 7 times is way too many time to attempt delivery and use the same technique to check if I am home! Very bad service and please try to avoid DHL because they will care less if your shipment is delivered or not.

I've never left a review before until now. This company is absolutely terrible. Charged nearly $30 to ship a package under 1lb by express next day over the border, it's now been over a week (not held up in customs, held up at their processing center.) Given tons of conflicting information by every representative on the phone, and was told to call the company I ordered it from in order to find out why it was held up at DHL's facility. The representative I was speaking to did not seem able to grasp the logic behind calling DHL to find out why it was held up by DHL. Quite simply put, all in all the worst customer experience I've ever had with a company. Will never, ever use this company again.

I am a person who never leaves unhappy reviews - if you have a choice don't bother with DHL services. It's good they have gotten this far but it's strongly questionable how they have the capacity to maintain or grow at all. If you have DHL as your shipper anticipate speaking to multiple people, delayed or no communication back. And be diligent to check in with your online package status and make the calls anyways to check in as it may or may not actually reflect the accurate status of your package. In summary anticipate for general organization, follow up and logical thinking to be a challenge for DHL representatives.

Have been told that my parcel will be received at most after 5 days. They lost my parcel in Manchester and take around 1 week to notify me about it (calling them regularly). Poor customer service support (told me will be contacted in July 21 - not happened and then July 25 with updates - they call but not giving any updates until I called). At the end with their poor service they told my they will refund part of the device cost. Conclusion: poor service and customer support, so try to avoid guys.

I served as a judge for the Florida BPR which regulates all business foreign, and domestic, doing business in the State of Florida. That being said, it has been my experience that DHL will lie, cheat, or steal from you to achieve their objective which is your money. DHL promises things that they know not to be true. I sent a letter DHL express to Ukraine from Greece and was promised by DHL it would be delivered within the 3-day period. I relied on those representations and paid them the outrageous amount of €45,00 to deliver the letter. I have sent letters to this same address in Ukraine which takes 4 to 5 days at most for less than €5,00 through the Hellas Postal System which has better tracking than DHL.

I had to ship a gift to Argentina. It was imperative that it got to its recipient without any hassles. I spent roughly $200 to ensure the package would arrive to its destination. I asked if the shipment was guaranteed and was told "yes". The package has now been sitting in Argentina customs for a week "Available upon receipt of payment". What payment? This shipment was a gift! It was essential that the package arrive to its recipient without any problems. All DHL could offer me was a simple "sorry" and added that they cannot control the activities of Argentina customs. I inquired about being able to pay the duty myself. I was offered nothing but another weak apology and a no. If DHL cannot ensure a package's arrival for whatever reason, they should not be guaranteeing its arrival. But of course, they had no problem taking my money. I feel completely ripped off. And it appears I've lost the trust of a decent person.

I have Complaint against Delayed Delivery and fake information from delivery man. I had couriered on 20-07-2016 from Kuwait to Mumbai (India) through you company DHL. It was delivery date was 22-07-2016 but your delivery man didn't reach to location and didn't contact to receiver. He create fake story and added on tracking "Recipient not home". It was office not home that means he did not visit at location, time 15:37 (Friday). Receiver was waiting from morning then after 5:00 pm delivery man e-mailed receiver "Sorry Missed You". Instead of calling he emailed him.

Bad customer service and will never use it again DHL. They kept my parcel 3 days in delivery truck and never delivered. Called DHL several times. Also went two time their location and finally got my parcel. No more this people.

Dealing with DHL. I refused to receive shipment before I open it in front of DHL representative and check the goods condition (damaged, all items included...) but they don't allow me; he said "you have to pay and sign first then you can take it and open and if you have any comment you can contact our office!!"

First off, I would like to begin by saying I have never in my life been triggered to write a negative review about a company or product. I only wish I could give less than one star. I ordered an expensive device, and unfortunately the courier used was DHL. First they tried to deliver the parcel to my home address, and since I work until 5PM I was not there to sign for the package so they left a notice to go onto their website for details. I decided to have it sent to my business as I am there all day, thinking of course there would be no issue with this. They even have a box you can check to let them know your business closes at or before 5PM so I clicked it.

I am strongly offended by DHL customer care. I was sending a parcel from Hong Kong to Malaysia, Kuala Lumpur, but it send wrongly to Penang island is far away from destination, so I call customer care to find out what wrong? Customer care told my sender wrote wrongly the postcode, so I check the awb wrote by sender, yup, he sees a zero at back, instead of 46000, he wrote 4600, but the things is 4600 supposes to be Belgium, why DHL can't double check the address or contact the sender to confirm? If DHL send to Belgium or the address we wrote, I can accept, this is our fault. Anyway this is small issue, people make mistake. What offended is the customer care very rude, she send me by email to ask me educate my sender. Omg, how rude is it?

It is not the first time or the second time. It's the 5th time DHL delivery, I have a business to run it in Giessen, Germany. I always work with eBay receiving packet maybe every single day for my customer. The driver when he is late he just return my packet to the seller or warehouse. I am losing my business. When I complained about to DHL they told me "We cannot help you. The driver cannot find the address." It sound stupid to me cause I am in downtown of Giessen in Germany. I am not in Sahara desert. So I rated zero. DHL customer service you need the right people in a right spot.

My shipment was not delivered in time. It shows it is with driver since 10:00 am and not delivered to me. The item inside was mainly food, all spoiled and damaged. One of the worst company and employee. I call customer services to know the status and ETD, the manager not interested. This company is making fun of their customer.

I order items online and some of items -- the seller sent them by UPS and some of them through DHL. I understand when I did the purchase I also pay for the delivery. With the UPS delivery door to door I did not pay anything. However with DHL I paid as the same amount of my items -- it is not acceptable. When I got the delivery and checked the invoice I paid for processing fee and transaction fee to DHL and this is I do not understand since I already paid for the delivery to the seller. Charging me such amount is unreasonable - I am asking for a refund. Thanks!!!

I ordered a package out of the country and DHL tried delivering it to my home address twice. Online tracking information showed that package wasn't delivered due to recipient not being at home. No paper trail or anything was left and certainly didn't buzz at all. Someone was at home both times and not a buzz was heard. Very disappointed with their false information!!! Customer service even blamed me for maybe not putting a correct/specified buzzer number. SO frustrating! I even stayed home just to wait for this package. Never ever going to use this service unless it is my last resort!

I would give them zero star if I could. I am highly offended by DHL's policy to not accept my credit card payment because I am sending a package to my motherland, Nigeria. In the words of your employee/customer service representative, "It is a high fraudulent country." He repeated this a lot of times and even asked me, "You get what I mean???" I am upset about this and I am going to tell who ever listens. Also, the reason I wanted to ship via DHL online is because of the reduced rate. Why do others get to have the option to get a lower dollar rate online and I don't because I am from Nigeria?? Even if you would not allow me to pay online with my credit card, why am I not offered the same rate in store since it was my intention to pay online in the first place? I have a valid credit card in the United States just like everyone else! It is not right simply put. This is an example of a biased and stereotypical business practices.

I posted a parcel early May 2016 and the recipient is still waiting for it. The parcel containing some clothing. I sent them numerous emails and called numerous times, and no one responds to me. They have ignored all my emails. The service is disgraceful.

Quoted 2 days delivery. Updated to 3 days delivery, updated to one-week delivery. Great Customer Care rhetoric but nothing actually happens. Very concerned indeed. My package will never get there.

Package was supposed to be delivered today 6/20. It's a signature package so I waited all day, no word from DHL. Called at 8pm and was told it did not make the plane and that it will be delivered tomorrow. ABSOLUTELY the worst shipping company EVER. I'd pay extra if I had a choice to use a different shipping company.

I heard about DHL as an international company but in my case it looks very unprofessional and very local company. I have send a letter from Finland to Pakistan. The letter was handed over to other person who was not mentioned in the address and ultimately was handed over addressee person but letter was torn, information was misused and exploited. I inquired about DHL office in Finland and they simply informed me that letter was delivered to address and they are not bothered about misused of information. I inquired about why they did not call or inform the mentioned person before handing over someone else or why they did not handover mentioned person but their reply was very surprising same that the letter was delivered at address not bothered in which condition.

Worse service ever we had. Driver even do not know that he has to buzz the apartment to get it and they just came two times and went away without giving us buzz or call. I waited and waited for it and they did not show up. I miss my course because of them (did not get my documents on time). I requested to pick it up on the deadline day of my course that I can pick that up from anywhere in Saskatoon by myself, still they did not help me even to find a shipment or the location. I can't image that any company can beat their worse service.

One my consignment is arrived on DHL AWB No ** from Hong Kong, which was pending with them for a long time of two weeks without giving delivery. I don't understand what type of express service is this. They have been taken around 10 days for cleaning an air cargo is also amazing (normally need 3 working days). After clearing the cargo, they had send my consignment to Cochin on 16th May 2016 and was holding till 19th at Cochin office without any reason. I assume maybe waiting for their delivery Van to become a full load of goods. I wonder and simply watching their daily activities every day. After I called their customer service to complain in this regard, but no use, simply we can hear the same word, "SORRY FOR THE INCONVENIENCE." Hahaha, what a wonderful service is this.

In the past I have had packages stolen from in front of my door as well as packages sent to my children's home in Va. The one thing all these incidents have in common is DHL! I track all packages to their destination and on two different occasions they still were stolen. On this one occasion there was even someone in the home at the time of delivery but since the driver never bothered to knock on the door my children's Christmas gifts were left out on the front porch and were stolen!

From USA TO MEXICO, DHL COMPANY have sent a package that suppose to have arrived next day. It was under someone name because they were important papers and DHL company gave my package to someone that nobody knows in my town. I called them and asked about my package. They said that my package was received for??? I told them that why they have done that, is the package had an specific name. They just said that they don't know why their driver did that. They just say "We're sorry your package is LOST."

I order many things online and some are shipped by DHL e-commerce mail. Every time a package or letter is sent via DHL, it NEVER arrives on time. I can't imagine how this company can stay in business. A recent package has been sitting at their depot in Elkridge, MD four days! The delivery date was two days ago. Emailing them or calling them is useless. They DO NOT answer emails and calling them will put you on a waiting list for upwards of an hour. If you need a reliable delivery service DO NOT choose DHL. You will be lucky to get your package within a week AFTER the due date... if you get it at all!

I requested for my re-delivery on a specific date and did not delivery as requested. Don't ever go with DHL if you have important parcels to be delivered. Super disappointed. DHL will be the last delivery company I will ever go to.

Trying to navigate through their shipping forms is a nightmare. Their customer service is lousy. 6 different customer service reps could not answer my questions. They either could not speak proper English, or they would give answers that had nothing to do with my questions. I spent several hours trying to get it straight with them. In frustration, I took my parcel to the UPS store, and, within 15 minutes of entering, my parcel was on its way. It seems to me, DHL is not at all interested in doing business that involves personal shipments. They only want corporate business relationships.

This is hands down the most unprofessional shipping company there is. Their communication is awful. And their turnaround time is a joke. My package Sat at the same place from 7 am on the first day all the way into the second day. Furthermore, the same package was then delivered incredibly late in the day. People have lives to live. Delivering a package at 8 o'clock at night is completely unprofessional. I will never use DHL again after my experience. They take forever when they don't need to, solely and only due to laziness. I am honestly furious with my experience and I encourage no one to use their services.

DHL delivered my shipment to other people's address and they don't want get it back to me even I contacted them more 10 times via phone call or email. They play game with me and never give me their real supervisor name, phone number or email. Their representative sometimes told me they delivered my address and sometimes they told me they delivered to other people, but I exactly know they delivered to other people because the other people they blackmail me for $100 money forget my shipment! Should I report it to police?

I paid an extra $30 to have my parcel shipped express from China to Los Angeles. It went from China to LA within a day. It sat at DHL 5 miles from my apartment another day. A delivery attempt was finally made... yet it wasn't an attempt. The driver just plain didn't show up, yet marked it was a "failed delivery attempt/recipient wasn't home." That was a downright lie. He just didn't show up. I called to file a complaint and to make sure the driver would actually deliver the next day.

I bought a product in USA, options to post was DHL. The problem starts when I was not satisfied with the product and send it back to USA. I send it back from Tyger Valley Cape Town. DHL forget to collect my parcel. Keep in mind I pay a fee for 3 days delivery and after a week it was still at the same place. They had enough time to collect it before the long weekend and also on the Saturday but they still did no effort to collect it. Only when I phone and query about this, they collect it and use the long weekend as an excuse. Why wait till I query about this before take action?

I have used DHL service to deliver few books from online store a couple of times. There is the last case. The total value of the books was about $20 (hard to say precisely because of floating currency rate). DHL charged another $24 for delivery. Moreover asked another $18 at my door for "processing". I called customer service and they told me that it was customs fees. But custom/government got only $1.16. The rest was for DHL "super-hard work". Of course I was not informed about this charges in the moment of purchase. Neither I was informed about an option to do custom clearance by myself. I am buying books online for 15 years (not a business -- for myself). This is the only company which is always doing the same scam: total cost of delivery is much bigger than advertised.

DHL - Lost package blamed on customs in transit country Germany - Leipzig! The information shows the package's tracking ends in LEIPZIG Germany on April 14 2016, that was 1 week ago. Package is a transit, origins Turkey, destination USA. DHA cannot provide any information and says it is held by German customs, but failing to update the tracking or provide any documentation at all to confirm this statement.

This was my first experience with DHL services. Had heard it as the most trustworthy company, however will not be using their services in future and will not recommend friends and family. I had sent a 60-inch brand new LCD to India as my pre-wedding gift for my partner, was expecting it to be delivered so that we could cherish the memories together on it when I reach there. When it was delivered the screen was broken, also were the emotions and sentiments hurt when I heard him saying "baby they broke it." DHL will be able to refund the cost of asset and courier charges by apologizing for the service, but the apology doesn't repair the feelings hurt because of your mishandling.

Package arrived before estimated delivery date. Courteous delivery person and informative staff at Brampton, Ontario office. Thank you all.

We have used your services to ship an important document from MEKNES Morocco to MADRID Spain on the 22/03/2016 for it to be delivered the next 24 hours in the morning, and for that we had to pay an extra 140 DH so the total was like 542dh. This is what exactly the guy behind the counter told us (the name on his ID card was Nourdine **). We agreed, we paid, and left. First thing the package hasn't left Morocco until the next day and it wasn't going to be delivered before the 28/03/16 as you can see on the tracking number (WAYBILL). At that time I was already lost my airline ticket and my rental car reservation (344 USD) and the package was signed by somebody named Carlos not by me because I was already left by then.

Order a pair of sneakers and item claimed delivered but I didn't receive the sneaker. I ordered a pair of sneakers from the website called Farfetch. It was shipped by DHL and claimed delivered. It was signed K **. My name is Kenyatta ** and my fiancé name is Jessica **. I was the one that made the purchase. I was contacted by various members for of Farfetch and DHL, but when I received a message from Farfetch this morning stating they cannot process a claim I immediately contacted the Consumer Affairs. This case been in process since March 6, 2016 and I am rapidly losing patience. Those footwear cost me over $450. "YOUR ORDER HAS BEEN SHIPPED Order number: **."

We pay high shipping prices and trust the company. DHL takes our money but don't really do what we pay for. They just say "Delivery attempted; recipient not home." - in real, we have been home all day long but no DHL showed up nor was there any attempt for a delivery!! Usually DHL leaves you a NOTE at the door - but nothing, but the tracking history shows: "Delivery attempted; recipient not home." Don't know if DHL doing this to gain time, or even try to collect additional charges? I ship a lot with DHL and lately it's a disaster - my customers telling me "nothing not even a note from DHL." What is going on with DHL??

This parcel situation has been going on for 4 weeks when we were told 2-3 days to India from Thailand and as it was very important to be delivered in a certain time frame as I was on traveling through India. But India was and is incompetent beyond belief, Thailand not helpful. Everyone at DHL passing things from pillar to post. At the time of sending from Thailand we were not informed of India KYC requirements. After no contact from DHL we called them and they email their requirement to upload docs, which we tried but the website failed to work over several days.

Seriously, charge more money and told me extra service by forging custom and duty bill. Be aware!! Ship the same way thousands times, never been charge when delivery at the door. Threaten me to pay for it or will destroy pkg. Go ** yourself, never met such awful customer service.

I have only had one package delivered by DHL. First time the driver couldn't find my address in this 3 stop light town. The next day the package was delivered. Today I got an alert about my package being delivered. 24 hours ago my package was in China, so I was excited, but didn't mention to my kid because the last time it was disappointing not receiving my package. I even called to make sure the package had the right GPS address. Well after waiting all morning at 2 pm I received a message that my package won't be delivered for another 3 days. I called DHL and they have no clue why there is a delay. The package was out for delivery earlier like 9 am. So what did the driver do, turn around after making the 2 hour trip to my town? Or was the "now out for delivery" a big lie?

WHEW!! Holy CRAP!! Had I read what I've spent the past two hours reading about this company BEFORE placing my order I would have simply used a different vendor who DOESN'T ship via DHL! Monday 3/14 9:08 am EST I received a text msg from DHL stating my delivery would be "Wed Mar 16, 2016 by End of Day and may require a signature." A link was provided in the text msg to "authorize delivery or choose another delivery option". Following the link, I found that my ONLY available options were to a) change the delivery date or b) arrange to pick it up at their location. (Location NOT provided and, what the hell am I paying THEM for if I've got to go pick it up?)

I received a notice in my email 3-7-16. That a pkg was to be delivered on 3-8-16 would that be ok or choose other options. I was not going to be home on 3-8-16 so I scheduled my delivery for 3-14-16 Monday. I waited all day at 8:30 I still did not receive my pkg or notified by email that it was delivered. I call DHL spoke with Allison. She said according to her records it showed that the pkg was delivered on Monday 3-14-16. I told her "no there was no truck w/ the DHL logo or any truck except the post office who did deliver their pkg". I have a big picture window that I can see who comes and goes. I also have a Great Dane indoors that will bark if anyone or anything gets close to my home (yes it can be annoying but helpful too). I told this to Allison and she said she would talk to the driver and call me back.

On 3/11/16 DHL made a delivery attempt at 12:15 P.M.. The carrier left a yellow contract for me to sign if I wanted my package left unattended the next delivery attempt on 3/14/16. The contract leaves DHL not liable for stolen/lost merchandise. On 3/14/16 a FINAL delivery attempt was made at 1:22 P.M.. I sent an email to DHL regarding the delivery attempts and the lack of any way to request a pick up from the website which the yellow contracts specifically state can be requested this way. They could not without an account number. I stated this fact and attached a print screen to show this is not possible on the website.

I purchased a sweater from TeeChip on the 1st of March. It was mailed out the 3rd and I received it today the 11th!! Nothing wrong with it and fast service!! Will use again!! From Illinois USA to St. Catharines ON Canada.

Here's a couple of great examples of how terrible DHL truly is. First, speed. I ordered a number of packages at the exact same time from three different distributors through Newegg.com. All packages had changed to "shipped" status within the same 12 hour period, and in fact, the one package which was being sent via DHL (a small 80mm fan you can drop in a bubble envelope), was one of the first to change to this status. Meanwhile, another package was inbound from Shanghai, China. Guess which package arrived at my home first? If you guessed the larger, more expensive package from China, you were right. Absolutely absurd that a package could take longer to get to my address from California than from China, especially since I used free shipping which quoted 8-15 day delivery from the international warehouse, and 5-7 day free shipping from the domestic warehouse.

I was supposed to get my package on Friday and I wasn't going to be home. I wasn't sure that DHL would require a signature so I left a note taped to my door saying that I accept responsibility for not needing a signature. I got home, OF COURSE there was a missed package slip. So, I had to wait until Mon (today). I wasn't home again today and this time I had their "sorry we missed you" slip and I filled out the box where I am not requiring a signature. Along with filling out the slip I left a very nice note with my phone number saying I needed this package today and I understand the risk of not signing for my package. (I live in Spanish Harlem and I've NEVER had a stolen package from not signing for the package.)

DHL in Tel Aviv is inspecting package in your presence and seal it and thereafter open it again while breaking their own seal. Service is terrible, drivers are rude and not punctual, and if you dare to complain to supervisor you are dismissed in the most degrading manner. It is absolutely zero confidence that they will deliver your package on time and undisturbed. Avoid usage at all cost.

Do not use DHL to send packages such as cell phones or anything of value. It is good for paper alone. The problem is that DHL underpays its employees, so they steal packages. This has happened to me and it has happened to many other people, especially in France, but also in many other countries around the world. I recently bought a Samsung Galaxy S6 smartphone, which was in the hands of DHL. DHL never delivered the package and it is quite clear that their employee simply stole it, since it was supposedly delivered to a non-existent person with an obviously fake signature. Be very careful when using DHL. They will not reimburse you when their employees steal packages.

DHL has opened every international package I've gotten so far (3). They rip open your package, presumably take your stuff out and look at it. Then tape it shut with tape that says they inspected your package. It's ridiculous, annoying and most of all unnecessary. DHL doesn't trust JAPAN'S AMAZON.COM??? I also taped a polite note on my door that said "If not home, do not leave at office. Redeliver here. Thank you." I missed the delivery as I knew I would and when I got home guess what? My package was at the office, opened, with inspection tape all over it. Ridiculous.

For I to sit here and wish that drivers for DHL could follow simple instructions would be a waste of my time and almost as painstakingly squeezing blood out from a turnip. ALWAYS COME TO THE CONSUMER'S DOOR FIRST TO MAKE THE ATTEMPT TO DELIVER THE PACKAGE/S!!! It is just plainly common sense. DHL needs to firstly make sure that all of their employees, supervisors and all, are on the same page as with the company! This incompetent supervisor told me that the driver has the right to leave it in the leasing office. Really?? When did the leasing office PAY for my package? And with it being over $100 in value?? I was told long before to simply just put a note on my door to leave instructions... which I believe was too hard for DHL driver to follow yesterday.

We placed an order with Overstock.com on 2/5/16 and for some unknown reason they are now using DHL for shipping. I have been an Overstock customer for about 10 years and have never had a problem getting my orders within a normal time. I still have not received my order from 2/5/16 although DHL updates on their website each day that my order is expected on a particular date, but the problem is that everyday that 'expected delivery' is extended. We are now looking at 2/20 - 2/22. Why would I order any longer from a company that uses DHL? My order will then be turned over to my local post office for final delivery after it sits around for 2 weeks with DHL, this is ridiculous!

To make long story short, instead of spending few seconds to locate my doorbell, the DHL driver dropped my high priority parcel at a nearby tabac shop, generically describing it in a note, then left into my mailbox (So he can use mailboxes but not doorbells?). After scouting for two days all possible locations and getting no parcel I had to lose two hours of paid work, next week, to catch that same driver. He was incredibly rude from the onset, accusing me to be stupid enough not to understand his note. Unwillingly he accompanied me to a nearby tabac shop, where I have been TWO times already, and only then, after he mentioned a mysterious person who stored my parcel in a mysterious place, my parcel was found.

They have delivered the package to neighbor even though my wife was at home. It was so important for me she gets the package - it were flowers for her birthday! They left it at a neighbor and left NO INFORMATION - and it's not the first time it happened! I even once wrote an official reclamation letter and got apology back for nothing. Bunch of **! Learn to ** read the names on the intercom and ring the right apartment and/or leave information about delivery. How would you feel if your wife got flowers day after birthday? DHL, YOU RUINED MY WIFE'S BIRTHDAY! And if I could I would personally explain that to that stupid driver. You should hire people who are not lazy and can think.

I called DHL today and I politely asked about the additional shipping fees I received. I had paid shipping fees through lightinthebox.com. I tried to find out through the website but they haven't responded, so the next step was to call DHL to get more information. For some reason, the person I spoke to decides to be very rude. She does explain to me that US citizens are responsible to find out the shipping fees overseas. I have bought a lot of items overseas and this is the first time I heard that the consumer has to pay additional fees. The person I spoke to did not have to be disrespectful. It was unnecessary for her to be rude. Secondly, my order was left with my neighbor and I was told through your customer service that it required a signature, so they wouldn't leave it if there was no one home. Luckily, I was able to track down my neighbor and she had my package. That shouldn't had happened.

I order almost all of my stuff online. A couple of months ago I ordered something from Walmart.com. Before this purchase I had never even heard of DHL. Usually my stuff is shipped either UPS, Fedex, or the good ol' USPS. Walmart provided a tracking link through the shipping confirmation email they sent me, but every time I tried to track it I got an error telling me that the number could not be found. I also tried to track it through DHL, and was told I had an invalid number. I shrugged it off figuring maybe somebody made a mistake.

How can DHL continue in business??? Horrible service. They lost my package with important documents. It was mis-delivered! Still waiting after 3 days the mistake was found. Horrible customer service! I have filed a police report and I am looking for legal action. PLEASE!!! Don't use DHL.

As an experienced customer that has shipped nearly 500 packages in recent years through other services I'd like to report a couple of very bad experiences with DHL. I asked around and did some research online and discovered that my experience with them (which I will describe shortly) was the norm rather than the exception, at least here in Israel. I usually use Airmail or USPS Priority to my satisfaction. I have yet to lose a package. They arrive on time and the customs release process is straightforward. For the rare occasions when extra documentation is required (original invoice) customs sends a notification in the mail and you can them the extra documentation by fax or email. No extra fees beyond state taxes.

DHL Athens is handling my shipment of two boxes from Marrakesh, Morocco to Paros, Greece. The shipping cost was $625. The boxes, for the construction of which DHL charged me another $100, contain typical handicrafts that I bought at various Moroccan bazaars for my own use. I paid approximately $300 for them, but was not informed by DHL Marrakesh that European customs officials would require the sort of itemized, official receipts that are never given in Moroccan or Turkish bazaars. The receipts that I supplied were apparently ignored by Greek customs, which more than doubled the declared value to 600 and charged 200 duty - two thirds of the value in other words. Apparently there is no way to reach these officials or to protest the charge. DHL Athens also dunned me a further 50 - a 'discount', they claim - for clearance of the two boxes.

It's the second time I have a bad experience and forced me to write a review kind of this. I am sorry guys but you lack in good delivery of products and keep your customers happy. My package was mis-shipped to Arizona instead of Arkansas and no one was there to answer on this and help me. I had to leave the city permanently and it was very important package of mine which I was expecting or rather hoping to come. I have been always in contact with DHL from the day one and everything was smooth and I don't know why this was done. I asked to deliver it to my new address but I was told I will be charged, I think it should not be done in this way as it was mistake of DHL.

I thought it was just UPS but DHL is now going above and beyond to confirm that they are also extremely poor at what they are supposed to specialize in. I have only had 3 experiences with them, but 2 of the 3 have been very poor. The first one they had a package that I paid extra to have delivered within 2 days. It took them 5 days and they refused to refund the shipping charges, stating that they would only speak with the actual shipper. I understand that, but they also know that the shipper doesn't really care because they already got their money (especially when dealing with overseas companies).

Why do people send items via DHL? Even the Flintstones could deliver faster. Every item I order via Amazon/eBay etc normally comes via UPS or FedEx and arrives in a few days. When it's via DHL I normally end up forgetting I ordered the item and when I do I leave bad feedback as DHL delivered it and took a week or more from the same state. I got my passport renewed for instance, 1 day from Heathrow to Sacramento then 5 days to travel the last 150 miles wtf. USPS are slow and naff but they are A1 compared to this unprofessional outfit. I thought that Condashian family or how it is spelled was bad. This is way beyond, every single item that comes delivered by these idiots takes way longer than it should. Sorry for rambling but this company really p***es me off.

This company is terrible. I ordered a package, they claim they "left" it at my door. Nothing received and no signature. Called customer service and their investigation was to check gps. GPS shows in my community and their response was "people steal things, fill out a claim with shipper." Shipper won't do anything without a DHL claim #. So basically I'm ** out of luck. Do not ship DHL! Never have I had any issues with UPS, FedEx or USPS!

I made the mistake of ordering a calendar for Christmas from Photobook (avoid them also) and later found it was coming from Malaysia via DHL. This was weeks before Christmas, well it is still not here (Dec 30). DHL transferred it to someone called OnTrac who I have now been on the phone waiting for them for 45 mins. It was supposed to be delivered 12-29 - never happened. Also DHL does not even know the tracking number for this OnTrac. Please folks unless you have a world of patience and a lot of time to make calls I suggest you avoid these fools.