DHL Reviews

I had to send an envelope to Simferopol, Russia, and call DHL to see if they deliver there. One agent told me no, and another one said yes, they for sure can. I personally came to the Las Vegas location and asked the rep to check, if delivery is possible - he looked in the computer few minutes and confirmed - yes. I even asked him to check with management - I let them know it was prohibited area for some time. He went back to office and confirmed again -yes, for sure, will be there in 5 days. What more could I do?! Manager confirmed, right?!

Controlaccount work on behalf of DHL as a debt collector. I had an invoice from DHL for £996.23 for the importation of two mobility tricycles including a levy for £361:23 which I did not understand what it was for. I thought it was an import tax but a mobility scooter is zero import tax so I thought I would query it with DHL. So I sent them an email and they said not to pay it while they looked into it. Nothing happened then until I got a demanding letter from DHL so in receipt of that I paid the difference between the £996 and the £361 expecting them to come back and ask why, so I got my original question/query answered. DHL drew the money from my bank on the 17th April and I then received the debt collectors Controlaccount demand on the 26th April for the full amount plus debt charges. I then sent a recorded letter (I have signatures for acceptance) to both DHL and Controlaccount outlining my invoice query and asking for an explanation.

If you order something from out of the country with ANY other courier, there is a high probability you won't pay anything outside the shipping charges you originally paid. With DHL, that goes out the window. They will make SURE you pay every duty and tax possible on your items, then they will "pay it for you" and require you to pay them back. Oh, and for this service they will charge ridiculous fees and taxes ON TOP of all of the money you already paid (which with any other courier you would not have to pay). Avoid them like the plague. They are crooks. Just do a Google search for "outrageous DHL fees" etc. You will see pretty much anyone who has ever dealt with them makes a point of avoiding them in the future. I honestly don't know how they stay in business. The former CEO's last name was actually "CROOKS!"

Zero stars actually.

I had a scheduled pickup for my courier. Day-1, service person called me when I was at work and was not ready to wait for me to come to the gate. Next day I got just a call which I missed when I called back it was not accepting incoming calls. Third day the person called me when he arrived and expecting me to be there in no time, since I had handed over the courier package to my mail dept. The person took it without the courier label on it and by the time I reached to the mail room the person had left. This is really disappointing and unprofessional behavior. I will never prefer such services in future. DHL would be my last choice.

This company is a joke. I paid 14.95 in extra cost for shipping to have a package delivered and they claim they couldn't find my address. No I have to wait another day in order for my package to be delivered. I already had to wait the entire weekend. TOTALLY UNACCEPTABLE WHEN I'VE PAID EXTRA IN SHIPPING FEES.

I had a package coming to my house which they tried for 2 days but failed since I wasn't home in which they left a note saying they'll try again, that's no problem. Third day they were to arrive I made sure I was home. After waiting half the day the tracking information stated that it was delivered and signed for which was false since no one came to deliver the package. After a few phone calls the courier said that he attempted to deliver the package but no one was home. This was in fact a lie since I was home with my vehicle in the driveway waiting for the package at the front window. Even if he did come and I *somehow* didn't hear a knock or see the vehicle, would he not have had to leave a notice of attempt? Written on it the next attempt or where to pick it up? Regardless he lied about delivering my package and I am still awaiting its arrival.

Hello!! We had very bad experience with DHL. CSE is not responding properly. Disconnecting the call in between etc. They dont even value to customer's time. People are so lethargic they dont even put effort to type proper invoice.

I was receiving an import from China, and DHL contacted our company in regards to needing additional documents. No big deal. I provided said documents, and the import contact (Israel **) responded by telling me the documents are incorrect. Okay, understandable considering I wasn't positive on the information they needed. I asked her, what about it was incorrect so I may fix the issue. It was vague response after vague response which doesn't help. I tried reaching out to her via telephone but she was never available. DHL took down my phone number to contact me, but Israel responded to me via email saying that they didn't take down my full phone number, and also my shipment was in danger of being sent back to the sender.

This is the worst company you can ever shipping or receive a package through!! Horrible customer service and courier. Customer service reps and the local station told me one lie and excuse after another!! Avoid using them at all cost!!

We had a wonderful experience with DHL driver Chad ** today! He came to our house in Nebraska and we weren’t home to sign for the package. My husband had bought a mother’s day gift for me and wanted to make sure I got it on Sunday. So our driver Chad agreed to meet me before he left town to make sure I got the package! He went above and beyond and we SO appreciate that. Great guy!

The absolute worst shipping company on earth. I’ve now taken to calling any company I order from to find out how the send out orders. If it’s DHL then I shop elsewhere. The last 7 items I’ve order (7), have been delayed. In DHL's own words, “Your package has experienced a delay in transit”. I will gladly pay whatever it costs to not deal with these people.

This is the 5th package I have had delivered via DHL in my 2.5 years of living here. This is the 4th time the delivery had an issue. Most of the time it will be delivered to another house in my neighborhood, or tracking shows out for delivery for a few days before actual arrival. Today the driver indicated it was delivered, but there was no signature on the e-waybill, so I cannot fathom how that makes sense.. Very bad business.. Their tracking didn't update until after it was allegedly delivered, "allegedly" being the key word there. It was shipped from Korea (plenty of time for tracking updates) from a really reliable vendor who will take care of it. Beyond absurd and obviously shady. I am no longer going to buy from vendors that even offer DHL as an option.

Express delivery charge from USA to Canada: $40. Suppose to include duty. Courier at the door asks for another $33. Very few locations to pick package up at if missed at door. The company is ripping everyone off but few other options exist. Trump and Scheer need to get together to fix the problem. $73 delivery from USA to Canada for $80 item?? NO MORE.

I ordered a watch from a respected watch manufacturer in the UK, they shipped it overnight (and I paid for that). Arrived in the US around 10 days ago, still at custom. They first asked for my SSN, I sent it over to a DHL representative along with a "watch info sheet", got another call two days later, told me to fill out a "footwear info sheet (WTF?)" and my SSN again... No updates, they told me all should be submitted and good to go for customs but oH WeLl sUrPrisE, they called AGAIN, said I need to provide my SSN and the info sheet which I've sent two times already. All representatives are super unhelpful, I told them I sent them all the info to other representatives, they said "I dont know who that it" (WTF), and guess what, as we were on the phone, they saw my SUBMITTED SSN and info sheet on file already.... Oh and this is still going, I have not recieved my pacakge yet, let's see how long this will take ** DHL.

Used DHL Express to send 2 boxes from Thailand to India as I was relocating. The worst experience I ever had and will never use DHL again. Package routing was a mess, travelling across Asia before getting stuck in Delhi customs as opposed to reaching Mumbai. Had to write 3 letters to clear my shipment all the way to Mumbai, make numerous calls and send numerous emails, visit customs for 8 hours to clear my shipment. On top of that the customer service was terrible with no clear answers or indications. After paying around 700 dollars, my shipment is delayed over a week in spite of reaching out to them every day. Never again with DHL....

Horrible customer service experience, DHL obviously needs a hot competition like Amazon to give them a push in the market place. Their women are miserable on the phone, once you ask why they charge for duties, they make sure they return your parcel, very mean and unprofessional. They need to be retrained. Disgusting.

I've had problems with them so many times with my deliveries. They say it'll be delivered but then it doesn’t. I call to speak to the supervisor and they're just as clueless. If you need a package on time don’t use DHL.

After two months the Christmas package my Dad sent to me finally arrived - it was damaged and moldy. I threw out the sticky box and asked for reimbursement for shipping and sent pictures showing the damage. They said a post office needs to confirm. NEVER AGAIN! DO NOT USE DHL!

DHL has lost my package somewhere in the Netherlands. I live in America... No one knows how it ended up there. No one will answer any of my questions. No one will give me a delivery date. And I'm losing hope of ever getting my package. I odered a very rare very expensive natural smokey quartz crystal ball. It cost me over 200 dollars and the shipping cost me 80 dollars. The item is extremely important and irreplaceable because theres not another one like it anywhere and now I'm just stressed out almost to the point of panic attacks. I don't know at this point if I'll ever receive it. And if I do their incompetence is convincing me that it's probably broken into tiny peices!! That's how much faith I have in this company. If you can avoid DHL at all costs!

Package was sent from Greece with DHL Express. Package has arrived in New York 10 days ago. Every day I call for delivery date. DHL customer service is promising next day delivery and there is always an excuse. The addressee was wrong, the truck forgot to pick up the package from the station, etc. Last excuse was that the station is short of workers and to go pick it up for myself. So much money were spent for quick reliable service and at the end it is the worst service.

My package was supposed to arrive on Friday. The date was moved to Monday, unbeknownst to me. I called CS, and they could only file a complaint. When I asked for the Manager’s name, who handled my call, she told me that she could not give that to me for security reasons...????

I would advise anyone not to use DHL, especially if you are waiting on a sample from China or another country because their company either delivers late or deliver your package the next day. In my opinion, always ask the shipper to use UPS because they are the most dependable company that delivers on time. My second delivery choice is FEDEX.

I have shopped online many times but every time I see a package is being delivered by DHL I kinda just give up on the idea of having it home anytime soon. They always get incredibly delayed, the tracker is never accurate, and they fail to notify me of any changes. They just kinda... deliver my package some day a few days later.

I have received several packages from this company. Each time they have told me that delivery would occur on a specific day and it has not. I even called to schedule a specific day for delivery and they agreed but “the truck left without the package, so they could not deliver it.” The company then changed the delivery date but did not inform me. Do they expect people to stay home day and night and wait for them? Do not use this delivery service. Do not work with anyone who uses this delivery service. They are incompetent.

I ordered a sample product from China before ordering 1000 units, I was told it would be here in 4 to 5 days. According to DHL I would be receiving it at the end of business day today. The product did in fact arrive in the USA and in Miami, Florida where I live yesterday. However, it will not be delivered until Monday or Tuesday since someone who is Geographically Challenged sent it to Hialeah, Florida in California. Only problem is there is not Hialeah or Miami in California least of all any Florida zip code. So here I am not able to meet my deadline due to the inefficiency of this company who will never be a FedEx or UPS.

I had a package to come and I missed it. I called. They said it would be there next day, not only this a rep call me but the supervisor called and made SURE I got what I needed on time. They really care guys. As frustrated as I was the customer service was IMPECCABLE. I needed that. I will DEFINITELY be using DHL in the future. I recommend you do the same.

Worst company ever. I spent $2,000 and I cannot even track my package. It’s been two weeks and I was supposed to get second day delivery. Garmin uses DHL to ship their products which is a poor choice in all regards.

I don't use DHL to ship my items but I do receive items via their service from time to time and they always slow delivery down. I am going to start asking if the sellers use DHL and if they do, I'll look for someone that doesn't to buy from.

I was charged twice for international shipping. I am disputing the charge but I'm being forced to pay the bill and was informed that I will be re-reimbursed from Customs, not DHL. Frank from DHL called me after I had e-mailed him the proper documents. He was SO RUDE. I will NEVER use this service to ship again.

DHL was the courier service selected by an international logistics company shipping time-sensitive patient samples to us in the US from Guatemala. Despite paying for guaranteed 48-hour delivery, they held the package in Boston hub (same city as the ultimate destination) and said they would deliver it...5 days after the package was shipped. When we called to make sure it would be delivered instead in the 48-hour window, they placed it on the truck but forgot to scan it - when the driver finally came with the package after numerous calls, he tried to leave without delivering the package at the front desk, saying the building "was too hard to find." We had to call to have him come back, which he did with poor grace, and he accused us of having an incorrect delivery address and threw the package at the security guard manning the front desk. Will never use DHL again - have never had any problems with Fedex or UPS.

It's a darn good thing I didn't really need this by any particular time. Delivery was estimated 3/15, then 3/20, now 3/25. I wonder what the next "delivery date" will be and requiring 200 characters for a review is silly. Not everyone is long-winded.

DHL has the absolute worst customer service I've ever encountered in my life. Two weeks ago a driver delivered my package to the wrong address. Since then they've called me every day saying he should look for it, with zero progress made. Their research department employees are very rude and unhelpful. I was told I am not a priority and my problem hasn't been addressed because they are busy making their regular deliveries. Wtf??? WORST DELIVERY SERVICE AND WORST CUSTOMER SERVICE EVER.

Just called the customer service today and yesterday. All of the operators were rude. They do not solve customers' problem and rather ask customers themselves to solve problem. I had a delivery ongoing since last week and took a while before the delivery came due to the lack of competency in the staffs. One of the operators of the customer service told me that he had contacted the courier service and that they will call me in a while but I waited forever and the call did not reached me. Second day calling them had been the worst experience ever. The operator just hung up on me when I was trying to ask questions. Not just once but twice. Do improve on this matter. Thank you.

DHL refuse to do customs if commercial invoice do not include shipping costs aside from items price. This basically include all free shipping invoices. Clearly an abuse. I never had a problem like that with other shipping company. Of course, this means buyer will get his refund, seller his item lost or returned but too expensive to recover.

I was sitting on the sofa waiting for doorbell to ring. It never did, yet I received a voice mail saying they were sorry I wasn’t home. I called DHL office numerous times and there was no answer. I will never use them again.

DHL carrier service left my package without the requested signing and I did not receive my PAID FOR package or item and then they gave me the runaround and still has not taken accountability for their error. I would recommend NO ONE use this carrier serve to prevent the headache and disappointment I experienced.

Had a parcel to be delivered on Tuesday 12th March. No show. Delivery person recorded this as no one at home. Re-scheduled delivery for Wednesday 13th March. Again no show. Delivery person recorded this as no one at home. Re-scheduled for Thursday 14th March 2019 not holding much hope because after checking CCTV for both failed deliveries which no cards were left. This delivery person should work for the government undercover because he/she eluded the CCTV twice in their so called attempted deliveries.

First of all DHL tracking is not as good as FedEx or UPS. Secondly the Package was promised on 3/7 and will not get here till 3/11. Doesn't sound like a big deal but when the package contains a prom dress which is on 3/9 leave us up a creek and my daughter devastated. Customer service had no explanation on why they were late, no apologies, and no help. I will make sure to never purchase from a company that uses DHL in the future.

I have been with a company for three years which I get something in the mail monthly from them. Sadly they use DHL to put their mail out. I have had nothing but horrible service in all these years with them. Right now they have had my package sitting in their center for almost 2 weeks. At first, it had a due date of March 1st and now there is no estimated delivery date. I keep e-mailing and I am getting nothing back. They need to be more prompt and they need to learn to update all the tracking information!!!

A normal 3 day delivery will take 10-14 days with Dhl. They are the worst I've ever had. And they are consistent with package not moving at all for 4-7 days. Horrible service!! Better off with any other delivery service available.

I have ordered stuff via DHL a couple of times, and they have always provided reliable service. For instance, when they have been unable to deliver a package, they have always informed me via email or SMS. This sounds like it should be self-evident, but it really isn't, for instance if you order something via UPS, you might not get any notification at all that the shipment has arrived, instead UPS might just return it to sender without ever contacting you at all, or asking how you would prefer to receive the shipment. It's really surprising, but the service of UPS is quite terribly bad at least here in Finland. I'm far from the only person that has received "service" like this from UPS, based on some other reviews of Finnish people on Trustpilot for example.

I order a lot of things online and truly, I think this is the only time I've ever had DHL involved in a delivery. I ordered an item on February 17th. The service apparently was DHL initially with a final handoff to USPS. The tracking updated fairly quickly, and I was notified the next day that the item was in transit/headed to the USPS facility. Unfortunately, that's where the tracking stayed...not for one, two or even five days. ELEVEN DAYS!!! Here's the worst part...original destination of the package was Kentucky and I live in Michigan! There is only ONE state in between us! I understand that Ohio is awful and nobody likes it, but unless the DHL delivery vehicle was a 10 speed, I'm not sure HOW it takes 11 days to get from Kentucky to Michigan.

I've only had to deal with DHL twice in my life which is apparently 2 times too many. My girlfriend shipped me an expensive package in November 2018 and DHL dropped it off right at my door despite there being a required signature (which I am OK with as my apartment complex is very safe). I've been having issues with this item so the company she bought the item from sent me a few cheap replacement parts via DHL once again.

Received a text on Nov. 28 stating package will be delivered on Nov. 30. I found out signature is required and I won’t be home. I logged into the DHL delivery website and had the package delivered to a DHL Service Point near my work. Package got delivered on Dec. 2 which is a Sunday (UPS and USPS don’t deliver on Sundays). Anyway, I didn’t know that change of delivery address will involve a delay of 1 to 2 days. Next time, I have a DHL delivery, I will request them to hold my package for pickup at their main depot so there is no delay.

One star because I HAVE to... Otherwise, this company wouldn't get a single damn star from me. They suck! And should be ashamed of themselves for their quality of everything. Customer service, online transactions, delivery updates, EVERYTHING. I wish companies would let you know if they use DHL for shipping because I'm 1000% sure no one would go through with that order. Like nearly everyone else has said. Packages disappear, you never get to track it because…well, I don't know. I'm not even sure if they know. Something literally always goes wrong. And when you call be ready to get even angrier because not even they know what's happened in their own system or warehouses. Please just get rid of this company. Somebody.

Very poor service and either incompetent or untrustworthy. My 15kg large parcel went missing after being dropped off at their Manchester Airport Depot (UK). They investigated, but declared it 'Lost in Transit'. How can anyone lose such a large parcel? Not recommended.

I ordered a package from Europe and paid for expedited shipping expecting the package to be delivered in 3-5 days. After 1 week I called to inquire about my package. They couldn't find it, after going back and forth with them for almost two weeks I assumed the package was lost and started down the road of credit protection with my credit card. 6 weeks after my original order I get random email from DHL stating that they have been to my house multiple times and no one was home so the package has been shipped back to headquarters and is about to be destroyed.

I ordered a gift from Canada company for my daughter's birthday which is in three days. I was having it delivered to one address in NYC and changed shipping address the same day on the DHL change option page to go to me instead which was updated in their system and showed a day delay. This morning I received 9:30 am text saying gift was being delivered TODAY timeframe unknown within tracking info (anywhere up until 8 pm). Since I am REQUIRED to sign for gift, I have to be here. I sat here all day not leaving the house, taking a shower, nothing awaiting delivery. Around 4 pm I call and ask where the delivery is and was told that it is going to the ORIGINAL ADDRESS I CHANGED. I was very upset and they told me I failed to contact the seller to update with them so it's my fault.

Every time I place an order and find out (usually after the fact) that the vendor is using DHL, I kick myself. More often than not, any deliveries involving this company are a complete disaster. Items are lost or significantly delayed. Sometimes tracking just disappears for days at a time on an item and I'm not able to get any resolution on where things actually are. I have no idea why anyone would use them. They make the businesses who ship via them look terrible.

A food hamper from Marks Spencer was to be delivered on Saturday morning between 9 and 10 am. It was clearly marked "contains edibles". I received a text to say that it had been signed for by Paul. I phoned Paul on Sunday to wish him a happy birthday and he knew nothing of the parcel, let alone signing for anything. He asked neighbours and they eventually found the food hamper from M&S in the community bin area! The parcel was still clearly marked "contains edibles"! The hamper is of no use to anyone having spent a night in the bin area in rain. Totally disgusted and annoyed by this driver's lack of integrity and stupidity. So thoughtless and costly. DHL tell me in response that they are satisfied my parcel was delivered! I have now been told that some of my comments cannot be accepted! Don't ask me for a review then.

My very important documents sent on urgent basis were promised for Friday morning delivery but Saturday has gone and not delivered yet and now Monday is the day I can expect them to deliver. Shame on them for playing with customer's time. Don't even deserve this single star I gave them. My 100 dollars ALL in vain...

Whenever I can I avoid this company, too many times have they never delivered my items. For some reasons businesses continue to operate with DHL, at least for the time being. Their website rarely works, items are late or never delivered.

Paid an extra $20 to receive a product before Valentine's Day and it did not arrive - even though we were promised the package Feb 11. In contacting them, they tried to blame the disappointing service to my misunderstanding of the number of days for delivery. How do you misunderstand a delivery date of February 11. Overpriced, rude, unreliable and I will never purchase a product that uses this delivery service again!

I paid extra to have the product delivered prior to Valentine’s Day. This company could not keep its guarantee. When I called all they could say is, "Sorry call the company you ordered your product from." I also had an issue when I ordered medication and the company I ordered from had a contract with DHL. Unreliable, rude, costly, and expensive!! Buyer beware!!!

Buyer beware. I do not recommend that you ever buy anything from this company called Rosegal or any company that uses DHL. Rosegal uses DHL courier service and I was charged an extra approx. $40.00 dollars by DHL over and above the approx. $90.00 dollars of goods. They wanted the $40 at the door or would not give me the goods. That is 50% more cost. I looked up on the internet and there are multiple comments about this rip off by DHL. I contacted Rosegal several times and received no concern and no assistance. I think they know this about DHL. Only leave you to wonder if they are in cahoots with DHL over these costs. I just wanted to buy a few nice new items of clothing to go to a funeral for a relative that died Sunday tragically. I cannot afford to pay 50% extra. I am done with Rosegal and DHL.

If I could rate a negative number I would!! Worst customer service ever, ESPECIALLY the managers!! I would not use this company for delivery if I had the choice!! I received notification that my NEXT day delivery would be delivered on February 1st. I called to see if they could possibly give me a roundabout time so I wouldn’t have to wait all day at home due to it having to be signed for. Their customer service person said that it wasn’t out for delivery, and that it wouldn’t be until next week sometime before I received it.

I received a text after waiting all day saying DHL could not gain access. I called and was lied to, the operator said the parcel would be delivered the same day and to call back in 2 hours to see if it was delivered. When I called the operator said that info was wrong and I asked for the manager who said, "There is nothing you can do." He had an annoying don't care attitude and I must take it or leave it. There is no proper complaint process with these multi corporations... I was told I had to stay in. It is assigned for package and told what time they are coming instead of what time slot I could choose. I'm not happy at all... BEWARE?

The company at least in Mexico are run by BOZOS. They lost a valuable divorce document that killed my current fiance and me. And the WAY they did it was laughable. The first day they tried to deliver the package AT 9:30 AT NIGHT. Then our party said she would stay at her office ALL DAY until 10 PM and the idiots at DHL never made an attempt to deliver the package. The next day they LOST the package. I will NEVER use this group of buffoons ever again and if you're smart you won't either.

I’m a big time online shopper, I always buy off eBay. The sellers that I buy from be in the same exact country as me so when they ship items off it should take no more than 4days to come... I noticed since the middle of 2018, the sellers that I purchased items from have been using DHL shipping. The items literally take at least up to two weeks to arrive, the package would be stuck in a warehouse for at least five days which be literally one hour or 45 mins away from my city, when they do transit it out to my city that takes another two days until it actually arrives! I wish the sellers from eBay and many other online stores would actually get the picture that DHL is not for its use in its own country especially if they want to keep a buyer satisfied!

I have been trying to use DHL eCommerce Packet & Packet Plus to ship to customers internationally for over 1 year now. On signup I was advised shipping would take around 3 weeks to most countries, and I would be provided tracking information when Packet Plus was used by paying additional money for. Reality has been that about: 30% of parcels have been lost with no explanation. 90% of parcels have actually taken 4-8 weeks for delivery. To lodge an enquiry I have to complete an excel doc with 26 rows of information required. Enquiries into missing parcels then take up to 1 month to investigate.

Never late, low fees. Post office delivers in my city, but the guy that brings it to the post office is always on point. Post office said he hasn't missed work 1 time in almost 2years of deliveries to the local post offices.

The last package from DHL was delayed nearly 10 days because they said that someone authorized it to be put on delivery hold. They couldn't tell me who they talked to but said that there was no contact phone number or name on the package. When I finally did get the package my name and phone number was on the waybill and on the package. They basically just arbitrarily decided not to deliver it - no apology - they didn't really care that I had three full-time employees standing by for a total of 6 working days waiting for the parts in this package so they could assemble our products. Thousands of dollars lost.

I have purchased items from the USA on many occasions, the delivery time can take awhile sometimes if it is via another country, the USA then to me however, I live in Australia and I have found that the company delivers parcels in relatively good time with no damage to parcels on arrival. I would recommend this company.

DHL leave packages out in the weather and tossed in locations that you cannot see. No notes like UPS that tell you where you can find your package. Example was a Christmas gift thrown in the ice plant by the road which is not in viewing distance of our house. We live in the country. They would not even come down our driveway.

Hi, I sent a parcel from Sweden to Spain. It should have taken approx 7 days. The last tracking note was 14 days ago stating ready for export in Germany. Why ready for export within EU? How can a parcel just disappear? I can understand that it may be shipped to the wrong place, but evaporate into thin air is incredible. They were pretty quick in answering and request me to state the value of the content in order to proceed. After that there has been a dead silence and no reply to my mails. My only conclusion is that parcel has been stolen.

Shipped from Germany to USA and insured pkg. Arrived Broken and it took 10 months of phone calls and emails to receive a small partial refund towards replacing items. The worst customer relations ever and insuring pkg did not result on replacement for broken items.

I have used FedEx for 8+ years to ship custom surfboards I have been manufacturing for decades. In the last year they have managed to have one disappear for 28 days before finally arriving to the customer. Recently another customer never received his order. We presumed the boxed surfboard was stolen somewhere between Goleta CA and its final destination in Texas. FedEx did pay the claim, but I had to make the customer another board. FedEx has increased their prices while offering poorer service.

Worst mistake ever was using them to get a shipment. I never received it after waiting 2 1/2 weeks when It was suppose to arrive in 2-5 days the most. It sat in one of their warehouses that is only 1 hour from me for 8 days. The owner of the product I bought was just as confused as I was which took us an extra 5 days to figure out what had happened to it. It was stolen or lost. I then had to contact the company I purchased from again and they were kind enough to reship me another one. I am sure some other companies would be hesitant to do so. So to save anyone the time and trouble, do not use them and pay the extra few dollars to have it shipped from another courier. I hate to even give this shipment company 1 star rating.

This company is abysmal. They abandoned my packages saying they had no invoices, regardless the sender showed he did. When started the return I told them to reroute to a safe address because the sender went out of business, but they refused to change the destination. The packages arrived to the warehouse the sender rented to DHL themselves but they lost one of them. 11 months trying to get my packages ended with one of them lost. It's the worst cargo company I've ever met.

Still haven't received my package. :( Says 'delayed' but no estimated time of arrival. Was handed to them and they handed to another carrier. They are caught in the middle but still makes the customer frustrated.

The company sent me an text giving me the option of leaving a package by my front door without a signature. I knew when the package was being delivered but was given the ease of not having to be home at the time of delivery.

I shipped five things from San Diego to Ohio. The contents of all of the packages were destroyed. Then it took approximately three months and about ten phone calls to get reimbursed for the contents and they insisted that I pay for the shipping charges. Horrible, horrible experience.

They have no sense of distance. I wanted to send a certificate to Bosnia (from Egypt), the guy told me it's very far and charged me e.g. 100$, days later I wanted to send another certificate but to the United States (Also from Egypt), he charged me e.g. 65$. Distance wise Bosnia is 1300 KM away, while the United States is 6800 KM away.

So I made two purchase on Amazon. I am Prime there yet I was charged 30 Euro each for shipping, Which is ok since am at Philippines at the moment. They chose DHL which is super bad. I made two orders for HDD for my laptop. I got call from DHL that I need permit for the first HDD, they didn't know about my second identical order. They sent me email how to get permit, with note in end that am forced to pay storage fees of min 10$ each kg for day, they want 2$ to process the payment too and maybe customs charge.

Drivers go that extra mile to help. Our delivery person always lets us know when a parcel is being delivered and where it is. If we are not home then he will try again. Very helpful.

If you have an option of using another shipper I would urge you to do so, your wallet will thank you for it. You will also save yourself time and headache. I was receiving a lost suitcase via DHL from an airport. They asked me information in parts and pieces, something new every other day which I provided to them but then without any warning they told me the shipment was being sent back. I called them numerous time. The representative I was working with stopped taking my call. The representative also didn't seem to know the basics of the shipment and was asking me questions like - "Why are you shipping medicine from Malaysia?" Though this lost suitcase was coming from another country and I wasn't shipping medication I was shipping the suitcase in which contained personal use medication.

I sent a package to my daughter which my employer took with her when she travelled to Berlin. We are in South Africa. She took it to DHL Berlin and paid for the parcel to be sent to my daughter in Bad Homburg. This was on the 17th November 2018. The employee who captured the parcel info changed her name on the system and the parcel was never delivered as they stated my daughter's name was not on the doorbell. I requested an investigation and after submitting several documents, was told on the 3rd Jan 2019 that they have found the package and will be forwarding it to the recipient and as such my claim is null and void.

On the day of delivery (after putting a note on my front door with specific instructions) my delivery was "attempted" while I was home! How? After calling customer service, the customer service representative blatantly lied by assuring that the driver advised by the "supervisor" would turn around and come back. She covered herself by noting something totally different than what she told me. DHL...do better or hand your packages over to a carrier who truly believes in customer service.

DHL e-commerce has been the absolutely worst shipping service I have ever experienced with long delays, never updating their information, and inaccurate information. I'm sure it doesn't take four days to sort mail in Compton to be sent to USPS.

I ordered an item on Fingerhut. It says it was sent out and that I should have received it on the tenth. It is now the 15th and they have not updated as of yet where my packages. I contacted customer service and they give empty apologies for the delay. I'll just have to call Fingerhut and inform them how their shipping service is lacking support and professional answers to status.

Nobody can parcel with them. DHL is fraud fellows. It's my personal experience with them. It's my special advice. Please nobody contact with them.

I do a decent amount of online shopping, however I have never had such an awful experience with a shipper/handler as I have with DHL. The first time I ordered through them (several years ago), I was told my package was an hour drive away, in the next city over at their “warehouse” or “pick-up station”. However when I had a family member drive me up, the package was not there and the worker had lied to me about its location, as it was on the mainland and I live on an island... The package didn’t arrive for at least another week.

The problem I have with DHL is they leave my parcels with the neighbour when I do not speak to my neighbours. I have not asked them to do that. Just leave the goods at my door. So on many occasions I have been given a refund, the same happened with FedEx.

A driver never came to my door. Never left a "card" for me to follow up. Lied to me on the tracking site (saying I "wasn't home", ya right). Never even reached a human from their customer service (I'm still on the waiting list after 4 days, ha). Basically, I had to figure out where my package was once it entered my city. It was never delivered to me. And I never saw a driver.

I bought a 8 pin PCIe from Newegg. Their warehouse is in New Jersey not far from New York. (At check out it said it will be delivered next Monday which was a complete lie. It was one of the reasons I decided to buy that item and not others of the same thing.) I ordered the package on Friday and I understood that Newegg does not conduct on weekends so that was alright. However on Monday DHL had my package and was packaging and shipping it.

Received email and text stating parcel to be delivered Tuesday 8th January 2019, further email stating it would be delivered between 13:14 -1414. Surprise, surprise no delivery. When I contacted them they said they would chase the driver for details, bearing in mind they have located my details (parcel No, postcode, name etc.) I then advised that my CCTV had not recorded any activity involving DHL, only activity was our local honest postman! I now have a further email stating that there is no record of my address, name and the tracking No is not known to them, although they issued it. What a shower you are DHL, if you are going to lie, go and take lessons!

Was meant to have next day delivery - DHL sent email saying delivery delayed, then another email saying it’s been cancelled and will be delivered next working day. Next working day - again email saying will be delivered from 2-3. At 5 no delivery, contacting company where ordered from. They explain it's courier issue and from ordering on 2/1/19 now instead of next day delivery we need to wait until 9/1/19, ridiculous!

The website showed me tracking of my package and all was fine until I got a delivery confirmation to my home via website...which to no avail my package was not at my door. When I leave for work everything is recorded and if any part of a person comes into frame it snaps a picture!!! Great technology I have, yes indeed. But guess what? No delivery, no package. Never ship through DHL. They are bad business!! Full of lies!!! Hope nobody has to fall victim of them like I did but thanks to my bank I reversed the payment so it's a win for me!!! Now DHL has to pay for the package. ;)

This is the worst company I have ever dealt with. I have been lied to, hung up, and treated rudely while just trying to get my package. Mind you I order gift for my spouse for Christmas on 12/12/2018. Today is 12/28/2018 and currently on hold for them to figure out where my package is and why it has not been delivered. Of course no one has an answer. I originally set the delivery address to my office so my wife would not see the package prior to Christmas so it was a surprise. That ship has sailed. On 12/21/2018 received text message that delivery will be attempted that day. I looked up on website using their waybill #. Said by end of business for the day. I called to ask when expected and if could be narrowed down to smaller time window because I had an emergency that came up with close friend 45 minutes away.

My family sent my phone through DHL from Mongolia to Hungary. All went fine when I was using tracking tool until it reached to Budapest. They sent me email asking "payment receipt" which I responded, but then it took them 2 days to tell me that my delivery is delayed for another week because they never received my email. I think they had no commitment or will to deliver my package before new year, and just pretend that they never received my email. PS: I used DHL before in different countries and never had bad experience, only with Hungarian Branch. Very incompetent staff, zero customer service, very bad correspondence.

A simple credit card shipment from my bank to Spain where I was holidaying! At the time I was informed that the shipment would be delivered by a specific day and I gave my address in Spain at the time. Needless to say, it never arrived on time, and so began the grand runaround to get my card delivered as I traversed the country! At one stage it was in the same city as I was (Alicante), but they couldn't deliver it for THREE DAYS!!! By which time I would be in another city! I offered to collect it myself, but this was too much to comprehend and my offer was rejected, unless I wanted to collect it THREE DAYS later...then they could arrange that!!! WTF DHL!!! You're USELESS!!! I still don't have my card as I write this!!!

Sent parcel by DHL on Wednesday 19/12/2018. Paid extra for guaranteed delivery by the 21/12/2018. At the time of booking couldn't insure item for damage, only if item was lost. Item arrived next day smashed to bits. Sewing machine and case badly damaged. What a very disappointing service. Would not recommend to anyone. This is the first and last time I will used DHL.

Bought an item for my wife for Christmas, and unfortunately the seller made a mistake of shipping the item via DHL. The item made it from UK to Canada in a few days however it seems that they had lost the package at the gateway on Dec 16. Several calls were made and several promises that the item would be delivered by the 24th. I called DHL on the 24th 3 times and the first two times there were assurances that the package is on a delivery truck. At the end of the business day I decided to follow up only to be told that they don't know where the package is.

This is regarding a package being shipped to my business address. On Dec. 20, the DHL driver put in the online tracking system that I had moved which means he/she did even not attempt delivery. Then I was promised the package on Dec. 24th. I waited all day when normally I would have closed early for the Christmas holiday. I finally called them at 5 pm only to find out they were short a truck on that day and I would not receive a delivery. The online tracking had never been updated and the info continued to show that my package would arrive on the 24th. Today is Dec. 26th, the tracking information has still not been updated since Dec. 24th at 10 am. The automated voice service says my package is still at the service center. The CSR tells me it's on a truck for delivery. All told, as of today DHL has had my package in the nearest fulfillment center for 13 days and they have not made a single legitimate delivery attempt.

Ordered several items at the 1st of Dec, the businees I ordered from stated a 7-14 day delivery time (In time for Christmas, YEAH!)... At the 2nd week, I tracked the package, and it was held by DHL for 'UNEXPECTED REASONS'... Are you kidding me? It's now, Dec 26th/2018, and still no package. Any retailer using this crappy service, I will NEVER do business with. Thanks DHL...

Regarding: Very Serious Complaint. Good morning or good afternoon to you! How is your day today in sunny Brampton, Ontario, Canada and/or wherever else you are in the world? My day is going fine, thank you, except due to the fact that I have been more than patiently waiting for my HSBC credit to arrive for the past two (2) months since it was a replacement from my previous one and because of your stupid driver's inconsideration, ignorance, lack of education, negligence and common sense, I am still not in receipt of it!

Looking through the reviews, I'm not at all surprised at the experience I had. Same story as everyone else. I ordered a jacket via Amazon (which is a terrible company in their handling of logistics as well) two weeks ago and expected a modest delivery date by Wednesday, Dec. 19th. According to their website, it was delivered, however I can say unequivocally that it did not arrive. So like any normal person, I contacted their customer support, which answered promptly and seemed to understand that there was an issue.

I had expected 2 separate packages to arrive from the US for Christmas and both delivery attempts have been botched by the driver. DHL Failed to deliver in the time period I requested on their website & weren't even close to the time. DHL also never left a tracking tag to show they even attended my house on the second attempt. After reading some other reviews I suspect that it is quite possible that they did not attend as the drivers know to leave the tag. Reaching a human is a near impossible mission but when I did, I got someone on training being trained by a moron who lied, putting me on hold for 20 min while I waited to speak to a supervisor. Once the trainee came back on line, the trainee said "everyone was too busy". I could hear the person in the background and asked the trainee if this was a supervisor & when she said, 'yes', retracted when I said the one too busy to speak with me after a 20 min hold??

December 21, 2018 - end of day comes and I still keep checking my front door but no package. I should have learned from my first experience with you, DHL, from back in October 2018. Just like back in October 2019, this evening I received an email “ Sorry we missed you”... There were 3 Adults and 2 children in the house. No DHL ringing this bell today. All of us heard UPS and USPS ringing our bell throughout the day today but guess what? None of us heard your driver, DHL! Now how is that possible? Me and countless customers will tell you how: your driver never makes the rounds, but heck forget that for a moment! I even wonder if your company even releases the packages to the customers?! This looks to me more and more like a fictional courier-platform!

I made an Amazon purchase on December 9, it said it was out for delivery on the 12th of December, unfortunately being delivered by DHL. It is now the 21st and I still do not have my package. They stated they could not deliver my package because their GPS takes them to the middle of the road. I called Monday December 17th and gave in depth directions to the customer service associate and still I don't have my package. I am now on the phone with them and they are telling me they don't deliver weekends and aren't sure why the package can't be delivered. Google Maps shows my address with no issues at all. What an absolute mess. I will not ever use DHL again or purchase from someone using DHL.

Ordered from a smaller business online which unfortunately used DHL. I knew immediately that it would be a disaster, I've never known this company to actually do their job. I even paid for expedited shipping. After the first update that they received the package, there was never an update. After several days I tried to contact them to ask what the heck is going on, and they blew me off saying to wait 10 days after the delivery date before doing anything. Doesn't take a genius to know packages do not typically sit in the same spot for a week.

I order an expensive package from an online company who shipped my order through DHL, had I known they would have shipped through them I would have never gone through with the purchase. The purchase was supposedly delivered on 11/25/2018. Not only was I home all day with 11 other people, and multiple dogs, but they never even went down my street, and I am very doubtful they came in my neighborhood. They put a picture of the package in front of a brown door with a white fence, my house has a white door and no white fence. I called them to let them know after walking 3 blocks in my neighborhood to see if I could spot the package.

To say that this company is disgusting in its attitude is putting it politely. Their staff have no training. They give out wrong numbers and continually cut you off after it's taken time and money to get to speak to a human. They give you the runaround whilst you have to sit and wait for a delivery that ultimately doesn't arrive. After checking status on their own website stating the package will be delivered, only to be told after six hours of waiting that it's not on the list or the delivery van and isn't going to be delivered, and if I wanted it that day, which I did, I would have to get in my car travel a round trip of 70 miles to the nearest depot to get it as they refused to deliver on the stated day.

We ordered a bed set for our daughter on Dec 3, 2018 we later learned it was being shipped by DHL. Shipping was printed and it (shipped) supposedly. Here we are Dec. 19, and it has still not been delivered. It says it has been tendered to delivery service. It said that 3 days ago and still has not moved. It was supposed to have been here over a week ago. If you call DHL they say, "The shipping number is no good. Blah blah blah." But it is the only number they gave the shipper.

WENT TO THE MORRISVILLE OFFICE AND DROPPED OFF MY PACKAGE. FILLED OUT ALL THE FORMS, PAID FOR IT AND AND GOT THE TRACKING numbers. Did not handle my package with care and lost my package before it was shipped out internationally. When we called to ask about it they said to go online and fill out the claim forms. How can you mishandle and lost all my original documentations? I trusted your carrier to take to the destination I put on the address. #DHLsucks

Always ask who the carrier will be when having something shipped, if it's DHL find another seller or ask to use another shipper.

I have been expecting a delivery from Germany (to Sydney, Australia) which should've taken 11 working days. It has been over 5 weeks now and all DHL say is "to have the sender request an 'Investigation', which will take approx. 4 to 8 weeks to conduct." I'll never use DHL again and I'll request from suppliers will not use them either.

I had a package shipped from Florida to Ohio and DHL was a middleman for USPS. USPS has always been very responsive and quick to answer my questions. My package however has been held up in a DHL warehouse in KY for nearly a week and a half now. I ordered another package from Florida almost a week after I ordered this package and it still arrived faster than the original package that went through DHL. I tried calling DHL but the wait to talk to a representative was over 10 minutes and then they couldn't provide a clear answer as to what happened to my package. I will be requesting any company I purchase from to never use DHL as a middleman in the future. The experience has been exclusively negative.

We ordered a coat from Ireland and the company they ship with is DHL. Our experience with DHL has always been bad but we had no choice. As to be expected, the delivery didn’t make it and the driver said we were not home. There were 5 of us waiting for the driver. We contact DHL, they inform us it will be another couple of days. We leave explicit instructions on how to find our house (all other couriers find us with No Problems ever). What happens? As to be expected, no one arrives. They say on the email it is the wrong address! Next day, I call and am put on hold with no words, he simply cut me off and put me on hold. I am on hold for 29 min. I hang up, listen to all the recordings until I finally get a person. Again I leave instructions to call us if the driver cannot find us and we will find the driver. Waiting and not hopeful... Use anyone other than these guys! We will be telling the vendors we will not buy from them as long as they are using DHL!

Terrible shipping to South Africa. I ordered items on 14 October 2018. Two hoodies. On 16 October status is updated to en route. It is now 13 December 2018. Delivery was promised on 30 October 2018. When I call DHL only says that the parcel is shipping. Original site Teespring says that it is in DHL's hands now. This is terrible. Second time that package through DHL takes more than 2 months to deliver. Have not received my package yet.

Our British passports were processed and sent to Canada very quickly, however the delivery to us here in Canada leaves a lot to be desired. Oh can’t book a time slot so have to wait in all day. The first 2 days we had deliveries from DHL the items had been delivered around 6-6.30pm on separate days. Today having waited in all day for passports due ‘before end of day’ which I believe is 8pm, they still haven’t arrived. It is now gone 10pm and both the online tracking and telephone tracking say they are due to be delivered today by the end of the day? When??? I am now concerned about where the passports are and when they will be delivered as I cannot wait in all day every day for a delivery that might not arrive!

Worst delivery company EVER!!! Never received my item. I contacted the seller she said my package may be lost due to the tracking number??? I called DHL company (‭1 (800) 805-9306‬) they said there’s nothing they can do and worst of all it never updates. My last scan was the day I ordered it which was November 23rd, 2018 and that was the last update so I didn’t knew where my item was. It kept saying it was in transit for 3 days straight along with a message saying ENROUTE TO DHL E-COMMERCE DISTRIBUTION CENTER so I just canceled my order and got a refund. Absolutely irresponsible company. Have no idea how this company is still in business. HIGHLY DISAPPOINTED.

Summary: DO NOT EVER USE DHL FOR ANYTHING. If a company ships with DHL then order from another company, it is not worth the stress and hassle. I ordered a package that shipped from another country, and was handed over to DHL upon arrival in Canada. Through a 2 week-long ordeal trying to get a package delivered, staying home all day so that I could receive it, and repeatedly seeing the message 'delivery attempted, no one home,' even though I was home and received no knocks on the door, or saw anyone outside, my first step was to call customer service. I had to call 3 times to correct the address on file and add my phone number over and over again.

A document was mailed from Hong Kong on Nov 26, 2018 using DHL service. We had been home and waited for this package. After 10 days, the sender from Hong Kong emailed us said our gate was locked, driver could not get inside. We provided the intercom and telephone numbers to the sender. During the week, I followed up with the DHL call center a few times and agents did different things.

I brought something from China and the address format is different from the U.S. So they sent me the message for giving them phone calls for the address. And I called them more than 5 times and they kept saying that the will shipped to me at the next two days (I am in California and my package was in Texas). That is ridiculous!!

This is only the second time that a package has been sent to me by DHL in 25 plus years. The package that I’m waiting for was shipped from St. Louis and is still there seven days later with an apology from them that shipping has been delayed. How in the hell is this company still in business? Once it finally arrives in my state it will be transferred to USPS for delivery, absolutely pitiful, how are they still in business?

Totally garbage. Disgusting! They kept changing delivery date. A lady named Paksana (Fakhsana) - asking me why I call again, learn how to talk to people when I questioning my delivery date. Unbelievable unprofessional from top management.

They don’t respect the schedule and they show up anytime outside the schedule when nobody is there. They only say, "We’re sorry." It’s 2 weeks that I’m waiting and a fail a course since I didn’t received it on time because of them.

I have been waiting since November 6th to receive a package. They have had to resend it twice now and NOW THEY ARE SAYING IT’S LOST AGAIN. I don't understand how you can be so careless when your company is SUPPOSED TO BE DELIVERING THINGS. I will NEVER use DHL again.

I will never, ever again buy something that uses DHL as a shipper. Took 6 days for them to drive from Georgia to Illinois. And who knows how long it will take to make it to the USPS from there (not that they’re wonderful either, they’ve been holding a different package of mine hostage in TN for two weeks ). I’ve tried DHL customer service four times. The only response I ever got from them was that my package was being delivered via USPS and they couldn’t help me. In this day and age, NOTHING should take over 2 weeks to be delivered. My elderly cat could have walked there and back faster. If you want to wait a month for an order being shipped from Georgia to Minnesota, choose DHL!

I have been waiting on medication to be delivered for over 10 days. This is medication that I take daily due to cancer treatment. The updated status has said delayed for 3 days now. I have called, no help. Try to chat, unavailable, and sent an email, to which I have received NO reply.

DHL is INCOMPETENT, FRAUDULENT and INDIFFERENT. We had the displeasure of paying for services to DHL in Europe, where I was sending humanitarian educational assistance to persecuted students under Russian occupation. A portion of the Moldovan territory. i.e. Transnistria, is occupied by the 14th Russian Army, which among other atrocities, since 1991, stops Romanian students in that area to have access to books and other educational materials in their native language. When our parcel was sent via DHL from Romania to Moldova, DHL Romania charged the sender and stated that NO money was to be paid by the receiver. HOWEVER, when DHL Moldova received the parcel, it kidnapped it and refused to release the books until illegal and fraudulent taxes were to be paid by the receiver. This is a breach of contract between DHL and us, the client, who paid the fees for taxes under a different understanding.

I have cancelled all subscriptions that ship using DHL. Always a minimum of 3 delays if my package ever shows up which it hasn't on numerous occasions. How are they still in business seriously. Never I repeat never waste your time with this joke of a company.

Bought with Sunsky-online (0 stars also, very bad) and shipping with DHL express. These bunch of crap never called me even though I asked them to do it and they updated the status of my order as "wrong address". I had to call them many times because next time we scheduled a delivery THE SAME HAPPENED. They never called me, AND ON TOP OF IT I HAVE +22€ TO PAY on my phone bill on extra because their service call number is not free!!! Huge joke. I hate them forever. Never use DHL. They are very unprofessional and bad service from A to Z.

I am no longer shipping with DHL. It took weeks to open my shipping account with them, and then every time I shipped the amount I was charged was significantly more than the estimate. Even receiving orders from them. It's terrible. You can't rely on their web based system, it isn't accurate and all they give you is apologies. They are DAMAGING to small business.

DHL is the literally the worst shipping method I have ever used. I purchased a parka online, and the only option of shipping is DHL. It was supposed to be delivered by Monday but it never showed up. Got the email saying it will be here by Tuesday, which I waited the whole day for it. By 8pm I got an email saying that: We were unable to deliver your DHL EXPRESS shipment with waybill number ** from FARFETCH today. I called the customer service, the lady was nice but she cannot do **. All I got eventually is that wait another day -- Super bad experience by DHL.

No replies! Horrible customer service, many loopholes in the system and I am sure it is a series of irresponsible behavior towards their duty. Nobody wants to take responsibility.

The delivery service was said to deliver to business hours between 8 am and 8 pm, except my place of business closes at 4 pm. I tried to change the delivery hours but I could not without emailing customer service. They said they would change the time, but for two days straight, they delivered past 4 pm and I missed it again! I emailed again asking if they could call me or if I could pick it up, but they ignored my questions and basically told me they'll do what they can.

I received SMS that Tuesday my docs will be deliver. I was out of town and they went Sunday and Monday without any notice. I re-schedule through their website, been at home whole day waiting only to find out after I called that they will not deliver it. I wasted my day for DHL. So what's the purpose of "re-schedule online"? NO MORE DHL!!!

DHL is the worst. Twice, my package was supposed to be delivered by 6 pm, and twice I have received a message past 8 pm stating that the delivery courier attempted to deliver my package but no one was home. I have had myself, family members and my dog by the door all day those days and no knocks on the door, no trucks, no nothing, I am sick and tired of waiting on my package when the delivery courier is clearly lying about trying to delivery my package. I also shouldn't have to wait around for hours after it was supposed to be delivered even. This company is awful. I have filed two complaints in which they said they would get back to me within one day and have heard nothing back from this company. If you can avoid shipping or receiving anything from this company I would. Save yourself the hassle and go with a better company.

I have used DHL a few times — companies that I have purchased items from seem to choose them for international shipping from the U.S to Canada. Worst company ever. I paid for expedited shipping and it took nearly two weeks to receive my package. At which time it was too late. The reason I was given was weather. The weather was perfectly fine. I tried phoning customer service - they hung up on me after I explained the situation.

Worst shipper I have ever used. I bought an item off of eBay which was delayed twice before my local post office finally got the item from DHL today. No explanation from DHL on what delayed the delivery to the local post office but a canned response from their overseas script readers support saying it was not delayed despite their website tracker acknowledging it was delayed and for me to allow an addition 24 to 48 hours for it to be delivered.

I have a package supposed deliver a week ago, but still not receive it!!! Also I paid for the express shipping. I called in the office everyday for track my order but representative keep on saying will be deliver today for promise, but til night time the package never deliver. I'm so frustrated of this kind of service. I called back again this morning, the representative telling me that they have backload of delivery, and they cannot deliver my package. I need to wait until next week. That's ridiculous!!

December is the busiest retail time for my little Etsy shop. We get 80% of our annual sales in this one month. DHL was supposed to be delivering a box containing 250 items for my shop ($2500 worth of merchandise) on Thursday. I was home from working my regular job that day and never left the house. I get a notification saying that the box was signed for by a name I do not recognize at 15:48. I did not sign the authorization for it to be dropped off at another location or to be signed for by anyone else.

5 packages shipped through this company, never received one. NOT ONE! One package they said they didn't believe the price declared so they wanted, proof of purchase, proof of payment, reason for purchase, and a business number. All that to get a 1 watt laser engraver made from old blu ray players that I just ended up building myself thanks to these **. I have my fingers crossed I'll finally get this one coming but I doubt it. Don't even bother calling these ** either.

I ordered products from a company three times & they were shipped via DHL. The first time my package went from New Jersey to Stow, Ohio. That was good because I just live 50 miles from Stow. Wrong! They shipped my package from Stow to Rochester, NY. It wasn’t until I contacted DHL, which was a couple days after they received it in Rochester, did they find it there. I finally received the package 2 days later. The next time my package got here but it took a while. This time, I checked on my package & there was no information on it until 5 days after it shipped. My package went from New Jersey to Melrose, Illinois. It now has to come back to Ohio which will take another few days because it will go into the mail.

This is by far the lowest, most unqualified, ignorant delivery and shipping service available. They staff the slowest, least intelligent couriers and have the most out of date network and management. If you have a package coming from DHL, just cross your fingers and pray for a miracle. They are that bad!

I order a package and paid for fast shipping to CA, I paid $30 for this ONE day shipping. Not only did the package take 3 days to come but I had to pay another $30 USD when they came THREE days later. Bunch of thieves and when I called them the person on the phone so full of attitude "sorry ma'am" and that's all she had to say.

I had a package delivery scheduled for a day when I was going to be away in the afternoon. Didn’t leave the house until 12 pm and I got a confirmation that my package was delivered around 10 am. I looked out the door and I didn’t see it (nobody knocked on the door/called me to check if I could pick it up). I called the company and they said that they cannot resolve the issue because the GPS SOMEHOW stopped working at that time, the delivery man doesn’t remember when he left the package, and they can’t help me because I wasn’t home to pick it up (even though I was home at that time). I was BOILING. Not only did they not resolve my issue but also I was left without the package because it was nowhere to be found. The company is a joke. I honestly choose any delivery way but DHL. The carrier simply didn’t do his job and the customer service didn’t seem to care about their customer. I wish I could give 0 stars.

I ordered my OnePlus 6T online and it was shipped by DHL. Their website said that the scheduled delivery date was on 19 November. I was very excited about my new phone and didn't want to miss the delivery. I literally waited at home for the entire day (didn't even go outside to get groceries done!) At about 18h48 I got a DHL message saying that they ATTEMPTED to delivery my package at 18h40! I was like: what??? I was at home and didn't hear my doorbell ring! I rushed downstair to see if the delivery left any delivery notice. Nothing nada!

Just received a text message saying the delivery was attempted. The courier NEVER showed up. There was no delivery slip on the door, no buzz, and no need for a signature for the package to be delivered. Second time it happened with DHL. Terrible, unreliable, disappointing.

My package, clearly labeled for delivery in the Czech Republic, was delivered to India. And guess what? My recipient in the Czech Republic received instead documents that had been labeled for shipment to India! Some amazingly inept or malevolent delivery person had switched the content of the packages. I am now into Day 5 of trying to straighten this out. Support at DHL is non-existent. In all likelihood, this will cost me another wasted day having to drive to a distant embassy to try and get my documents notarized again. And on top of everything else, DHL is trying to overcharge me for this delivery — since they delivered it to the wrong country! I am amazed that they can stay in business. I would rather send my overseas packages via Pony Express than ever use this cretinous company again. Shame on you, the whole lot of you.

I ordered two small items for my dog from a brilliantly wonderful site which was sent via DHL on Oct. 23, on Oct. 25 I checked the status update to ensure it was on its way. It had updated that the package was received and had been on "en route" to destination (NY, USA to ON, Canada). I was pleased at the time, until that was literally the only update that was ever given. Not even a date change since Oct. 25, until 2 weeks ago when on Nov. 04, it stated the following "We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause." It has been 2 weeks!

We purchased very expensive artwork in Europe nearly 2 months ago. After waiting for its delivery the driver refused to come up the driveway. My wife and I lodged several complaints and so far no response and no solutions from DHL.

My relative is going to give me her phone through DHL. It came from London, she brought it to DHL on Oct. 26 then it arrived in Manila on Oct. 28 then DHL emailed me the receiver that they need requirements for this kind of delivery. We weren’t sure if we're going to believe this email because it’s our first time using this Delivery company then my relative asked DHL from London if this email was legit then they answered that they didn’t know anything about this but we still gave the requirements anyway.

Worst service ever. Would like to give - ve ratings! Beware of this company! I was supposed to receive a package on 12th Nov. Whole day I was tracking the package, suddenly around 9pm they updated that package was delivered around 3pm. But we have not received the package. How can international package get delivered without any one's signature? It's so awful! Their employees are playing with people's package.

Unfortunately in Germany for some reason everyone uses this piece of ** system. All my parcels have gone to a stupid kiosk down the road. One is an oven over 9kg and the other was cat stuff including heavy litter. I was dragging it like a malakas in the street. Meanwhile I was home all day both times and there was 0 attempt to deliver to me. My doorbell literally has the biggest letters too. I complained online and got a call. They said they were going to re-deliver the oven today that had gone to the kiosk. I also included myself as the preferred neighbour to see if they'll hopefully listen. DID NOT HAPPEN.

I purchased a phone thru Geekbuying on November 3rd and opted for express shipping. I waited a couple of days to track shipping because it was coming from China. On November 6 the tracker updated that the phone was cleared by customs and ready for delivery. Since then no more updates have been done. It is now November 13 and I have called and spoke to six different people at DHL customer service, each person has a different story about why the phone is still in customs. When I ask why the tracker says customs has cleared it for delivery they act like the tracker is wrong but have no solution to solve what is going on. So as of now I'm out of the purchase money with no help or information from DHL about the package or the problem.

I ordered a dress online last week and it gives an estimated delivery date for November 12th. I was like perfect because I need my order by the 13th. No problem right. Well after placing my order 24 hours later I receive an email stating my order will be delivered by the 12th as promised by DHL. Then the next day it changes to the 13th. I was a little disappointed but it’s just one day later. That’s fine. Well A few days later I check on my order again and it says my delivery date has changed to the 19th. That’s unacceptable. I have tried emailing customer service to see if I could pay extra for faster shipping but there hasn’t been a reply. Now I’m left without the new dress for my event and no help from their customer service. I refuse to buy from any website that uses DHL. They are the worst. Do not use them. You will be disappointed.

Their local branch representative was rude, kept interrupting me as I was trying to explain what I said to their customer service representative yesterday, and generally terribly coordinated with the HQ. Also DHL sprung surprise duty and tax fees on me that was ridiculously overcharged and even though they said they would deliver the package and I can pay in person with the delivery person, the delivery person didn't show up even though I waited at home all day and watched the windows like a hawk.

I wanted to send express courier, they sent it without express. I clearly mentioned it contained perishable items, still they did this "mistake". Moreover, it arrived 1 day late. I specifically called customer case and left my phone number for driver to call me when he arrives the building. My building don't have buzzer. So I asked them to call me when they arrive or leave courier at front door. Yet driver left without delivering and lied that I wasn't home. So the courier which was supposed to reach in 2 days took 6 days to reach. According to DHL, if driver calls or not is upon his convenience not customer's.

I had an international package held at the warehouse for pickup, as my address had changed by the time it arrived (late). I called DHL and gave them my information to hold it and requested delivery notification. I received notification, drove to the site to pick it up, signed for it, and went home. The next day they called and said I owed them duties and taxes. I contacted the shipper (as the shipper confirmed they cover those) and the shipper said they contacted them. DHL has now been emailing me every day and calling me multiple times a week for two weeks demanding these fees. I contacted the shipper again and they confirmed that it was cleared up and they contacted DHL with the waybill and received confirmation that it was clear. This guy, Jordan **, keeps harassing me for these fees that they never mentioned when I picked up the package.

DHL delivered a package to my house on a Friday, without my consent to leave it at the door. Yet they left it. I was gone for the weekend. When I arrived on Monday, parcel was gone. ZERO help from the customer service. DO NOT USE DHL!

818 complaints against this company. I would think that Consumer Affairs would check them out... But it seems no. Ordered a package from a company, they used DHL. Sent 10 days ago. 2 days later they said they experienced a delay and to allow 24-48 hours more. That was 8 days ago. Nothing after that. This company, DHL has automated response system to ask a question, so there is no answer. I see someone else giving the same story. It seems there is no accountability.

My daughter ordered a purse and the company used DHL: she paid $22 for shipping and was so very excited to get the bag. She turned 15 years old and was using her birthday money. The bag was $80, so her totaled was $102. This is a lot for a kid. Anyway, we tracked the package which said it would be deliver on October 19th. We were home the entire day. She tracked the package around 4pm. The packaged showed that it was delivered at 1:45pm. I called the company and reported that we had not receive the package. The customer service person told me that the package was indeed delivered to 2705...

Parts were picked up and scanned by DHL on Oct.15 in Quincy, Ma. And no scanning of package until received at a post office in Mary Esther, Florida 1412 miles away 12 days later. The only thing they could tell me was that there was a delay, but couldn't tell me why there was a delay or where the package was. I could have cancelled my order, and reordered but they just kept telling me it was in transit just to be received by another shipper! And by the way I live in Minnesota 1400 miles the other direction from Ma.

So thankfully I have never had a package go missing; but it takes 2 weeks to go from NC to AR? Really?! I get Ipsy bags and for some horrid reason they use DHL. I've hated my previous interactions with this company and now something I get every month is done through them. :( So sad and angry I could cry. I get my makeup from Korea faster!

EVERY time I order something and the seller uses this company it either gets lost in shipping or the “delivery fails”. I am so over it. It’s like they expect me to sit around and wait for the package for the 2 weeks that I’m given for estimated shipping date. NO THANKS. I just can’t understand why they can’t just leave it at the door or (I live in an apt complex) the front office. And when I’ve called to talk to them about this issue I’m having they have NO answers for me. If sellers could put a disclaimer saying they use this company to shop with I wouldn’t order from them. I honestly feel like it’s a giant con.

Awaiting for my package I called DHL to found out that the expected delivery time for my package shipped from California to Washington State is 8 days. This and the fact they accepted the package that will be dropped at Post Offices that does not have a valid verified postal address (quirks of the zip code where I live). As a consumer I will not order from a company that is known to use DHL. Poor customer service (their call back function does not work, if you ask a question they cannot answer you will get hung up on). Have to call to find out expected delivery time, other shippers provide this on their website. Overall bad service. If I could have left a ZERO star review, I would have.

I had ordered a pair of shoes from a UK based company and paid for 2-day shipping, which means my order was supposed to arrive on Friday, Oct. 12th. When I checked the tracking on it, it said "DELIVERED at 1:45 pm". When I got home, the package was not at my mailbox. I called DHL 3 times and finally they told me that it was "delivered", but I still have no package.

DHL has yet to arrive with my package, I phoned them. They told me it's been delivered. However someone has been here all day, I came home and no one's seen their truck. I've asked neighbors and I've heard nothing. I'm waiting but this isn't the first time this company has been difficult, their employees all look overworked. I would never recommend shipping with them. When I was working in retail they were notorious for being late and rude. I suppose it's time I share my impression, I mean I paid ahead and have them instructions, released the package online in case I couldn't be home to receive it myself. Even with a full house, no package, but my phone and their representative says it's here somehow.

I had a parcel delivery today and the only notification I had that the parcel was being delivered was the CRASH I heard. The driver had just thrown my parcel which was marked FRAGILE over the garden gate which shows total contempt for me, the customer and the contents of the parcel. I tried to contact DHL online but it would not accept my email. I tried calling but I could not get through the options to speak to a human being. Obviously there is no option for complaints. I found another number to call at 7p per minute and got through to someone. I quoted her the number on the notification email to be told that wasn't the number she wanted and put me through to another department which was a recording telling me it could give me any information. I gave up at that point. The DHL notification emails are very good but my experience of the service of this particular driver was horrendous.

More Flakey than a Leper Colony - Mixed signals from company: Such as, “No we don’t ship to that area”, then, “Oh wait - it's 798.00 for expedite.” No answer to local hub telephone. Local feeder agents unable to fill quotes accurately due to main hub system not registering price. As a broker of goods, I would never recommend cargo and goods to shipped by a courier as aloof as DHL. I should have learned my lesson from my first encounter in 2004 when they failed to meet my explicit required delivery date. Way to leave customers hanging. I refused to pay or have clients pay for "13 year old teenage girl" uncertainty service. How are these folks still operating.

Terrible experience with what called DHL. By email they ask me to pay 19.99$ fees for customs. I called them and asked to do it myself. They told me that the parcel is on its way. So what I do because I am not ready to 19.99$ for a parcel of 21$, it does not make any sense at all. The lady told me to refuse the delivery because you are going to the customs to clear it yourself. I asked what is the address of the customs office, she told me it's in the same address of DHL offices. I asked what on wall written, is it Customs Canada or DHL, she said DHL. I went to that address and discovered that that lady in Lachine, Quebec lied to me. The customs were 12 km away from that place. I made the necessary at customs and charged 0$. What a cheap company, they want your money by all means.

Two weeks ago I began receiving calls from DHL to schedule a delivery time for a shipment from Pakistan. The voice message stated the driver was trying to reach a man named Kevin who lived in an apartment in Boston. Problem was, I am not Kevin and I never lived in Boston! Additionally, I never ordered anything from Pakistan, which is why I ignored the calls in the first place. After the 15th call and 9th voice mail, I decided to answer the 16th call and inform the representative that they have the wrong phone number on the file. The representative apologized for the mix up and noted the file.

Paid for a 2 day shipping on the 3rd of October and today is the 9th of October and my package has been sitting in their warehouse for the past 2 days and still no package yet. :( Definitely useless company. I would not recommend them for nothing. Take your money to USPS, FedEx or UPS. They will sure have your package safe and on time.

Shoutout POLISH DHL office, I'm going to sue them. THEY LOST MY PASSPORT AND I MISSED THE FLIGHT AND LOST 2000$ TICKETS! I ordered "Saturday delivery package" to pick up my passport from the embassy in Warsaw in Friday and deliver it to Krakow on Saturday. I called twice before the day of delivery to customer service to provide all details and to be sure that the courier has all needed information. They convinced me that everything is ok and courier has all info and my passport will be on time.

I would select zero stars if possible. They are worse than useless. The van pulled up outside my house (the driver noticed me waiting at the door for him). He then jumped in the back of his DHL van... for about 10 minutes! Then hopped back out, looked at me, jumped back in the driver seat, then drove off. No parcel to myself or any neighbours and no explanation or apology. A delivery service that can't even find the parcel in the van and so gives up and drives away. Then phone them up and get the usual "it's someone else's fault" lines and "we don't know when it will come for delivery". She even said that she can't phone the local depots... they can only email them apparently!! Haha! I will be avoiding purchase of anything if I have to use DHL. If you're a business then take heed. Offer a DPD service instead. They might bash the parcels about a bit but at least they can actually do their one singular job of delivering a parcel.

I seen that company used DHL to ship and I immediately read the reviews on this and other sites. I seen a lot of bad reviews and I got super nervous about my shipment. However the package came on time and was not altered in any way.

So thanks to this delivery company, I might not order from the online store that I have ordered from ever again (I guess they only go through them). I ordered for my package to be here with a one day shipping and they still have yet to deliver it (it's Tuesday and I ordered my package last Thursday). They never update their information accordingly and customer service is very unhelpful. They don't respond to emails until the very last minute. Im not even sure why they are still in business because they are HORRIBLE! Please check who delivers your packages that you order so you can steer free from this company!

Package was delivered at wrong address whereas correct address was mentioned on the document envelope. When I contacted the customer agent, he said sorry and will try to find the same driver to obtain the package from wrong address. They did not provide me any assurance, whether / when they would be able to find the package and deliver it to my address. This was very critical document and cannot bear the lost. Really frustrating and not sure, what to do next.

After reading all the comments I guess I won't never receive my documents. They have lost everything of mine. Do not send anything through this company if you don't wanna lose it. Their staff are liars and irresponsible. I have no idea how they can do this. It has caused me immense mental pressure.

Don't waste your money. DHL is very unreliable when it comes to shipping documents. And they are very expensive. I shipped legal documents to the Philippines and I was told it would arrive in 5-7 business days. Two weeks passed and nothing. I went to their representative and complained about this, I was told they will track it but never heard from them.

If I can give 0 I would! Never again, nothing with this company! Don't give them your money they don't deserve it! 10 days I'm waiting for my package and still nothing! They are the most expensive ones and they are the worst ones!!! I'm so upset, I'm waiting for very important documents and they are still in customs event. Incredible!

I made plans for them to drop off my package and they did not honor our plan. Instead on the second day they called and lied to me while blaming me for not being home. If someone actually came to deliver it they would have seen the note taped to the front door and would have seen me working outside my house, I even left a phone number. This is not a company you want to deal with. As they have made this simple task of delivering a package a horrible experience. Every person I dealt with seem to lie to me.

Shipments always seem to get lost in Melrose IL. I have two that are running 48 hours past due. DHL said, "Sorry". The worst one was a shipment from a Pharmacy that involved a controlled drug. It was lost forever. I would not recommend DHL for any reason.

Order had correct name and address input, yet delivery driver decided that someone else whose address or name did not match needed an $800 3D printer. Happy early Christmas to you, wherever you may be.

I paid extra for faster shipping and got it 4 days late. Customer service was a joke..."I'm sorry" doesn't get packages delivered. Contacted Greg Hewitt, via e-mail, his associate Shelby contacted me and assured it would get delivered today. ALL talk, no action. Continual lies from the courier, managers and up to the CEO. I WILL NEVER USE DHL AGAIN.

I will never use that company again. I previously had problems with them not delivering my documents to remote parts of Guatemala. Now, I shipped documents to a city in northern Mexico and they turned my shipment, containing legal and confidential docs, over to a third party! Instead of delivering to my client, whose name and phone number were on the waybill, they just delivered it elsewhere. It was their mistake and yet it took them over 24 hours to fix it, intermittently implying that I was to blame when it was 100% their mistake. I’ll never use DHL again. I could have sent a local bum in a station wagon to drive it down there and it would have gotten there faster and more reliably.

I had a package that was shipped from Tennessee on 9/5/18 and to be delivered in PA on 9/11/18. As of today 9/19/18 I still have not received it. I contacted DHL eCommerce and their rep told me that my package would no longer be delivered. They do not know where my package is. It was scanned onto a truck in TN but never scanned off a truck and is lost in their system. The rep for DHL told me he has my correct delivery address in his system but he could not help me as he has no idea where my package is and I should no longer expect delivery of my package. DO NOT USE DHL SHIPPING AS THEY ARE NOT RELIABLE AND THEIR TRACKING SYSTEM DOES NOT WORK.

Note than in India there is absolutely no customs duty or import charges for books sent for individual use at residential address. Even for commercial importers of books the charges are nominal based on quantity and value of books. Refer **.

DHL is the worst company I've ever dealt with. They brought two packages to Argentina and abandoned them saying they lacked invoices. Sender demonstrated otherwise, to no avail. DHL Argentina wasn't budging after a month of calling and emailing. Put both packages for return. Done after 8 months. In the meantime, sender went bankrupt and closed in June. Tried many times to update the return address. Refused. Packages returned to original address, which is a DHL SC warehouse. Since sender left the facility in June and packages returned in August, packages should have been rejected. No, they were received by DHL SC personnel. But they refuse to reroute the packages, even after bankrupt sender asked specifically to do so. Both packages may now be lost forever. USD 500 in goods.

The parcels being delivered to my place keeps getting lost. I have already lost over 100 euros because of this. This is the second time a parcel has gone missing in the last 4 months. Is this a new business model of DHL where the courier loses/misplaces the parcel with a brand new smartwatch, pays 22 euros as compensation and then maybe resells the same brand new smartwatch online for 90 euros? Also what I find very suspicious is the delivery time. The expected delivery time was between 14:00 and 18:00 and then magically at 18:01, the parcel gets delivered (updated on the website). The parcel was delivered with no signature at precisely 1 min after the delivery window. Amazing. If someone wants to lose money, use DHL. Guaranteed money loss.

If I could give it a 0 stars I would, the worst company I've ever worked with. They delivered my packages to wrong door and I called them multiple times and they couldn't do anything to fix it...the worst delivery company ever...

Shipping pkg from Dallas, TX to Tyler, TX... sent from Dallas to Grand Prairie dist center, only to send back to Dallas post office, to be sent to Tyler post office! HOW STUPID IS THAT!!! 4 days to get a pkg 100 miles away!

I frequently buy products from overseas and whenever the parcel reaches DHL, that is a dead end. They take the parcel and store it without ever attempting delivery and without leaving a slip to tell me they have my parcel. My husband and I work from home and are always home during the weekdays. This has happened repeatedly. It seems to be their policy. They will not release your parcel without the slip from them, but they never provide the slip, leading to a catch-22 where you cannot get your parcel. They also provide no tracking info to the seller or to me, so I or the seller cannot track where any parcels are. Every time this happens, I give this feedback back to the original seller, hoping that some day, none of them will do business with DHL.

I've placed an order and my order was delivered almost on time, however, I was surprised to find out that I have to pay over 44% of my shipment's price for customs fees, which btw happens every time I use DHL. I had to reject the shipment and contact the shipper and everything went smoothly. Couple of days later my shipper notified me that the refund is going to take longer than what I expected it to so I decided to get the shipment back, I called DHL and the customer support told me it should be a very easy, quick, and smooth process to go through.

Sending me a text in the middle of my work day to get items left at door - I send the 1st but lo and behold "RockAuto" shipped my order in two sections yet DHL ** couldn't leave the 2nd package at my door even after getting the hard yea - always leave everything at my door! So I missed my parts to install leaving me stranded all weekend! ** and a shotty way to run a business.

I was waiting on a Sunday from 1 pm when I got DHL text message saying my parcel will be delivered today, call DHL at 1 pm to confirm then again at 3:53 to make sure it's coming. At 4 pm a delivery driver just left a "undelivered" note to my door, I DID NOT HEAR THEM KNOCKING, I'VE BEEN STARING AT A WINDOW THAT SEE PEOPLE that walk to my door! Within 7 minutes after calling you I have manage to miss this driver! It's unbelievable, how am I to be compensated for waiting for this person for 4 hours that didn't even KNOCK on my DOOR.

Dictionary meaning of schedule. Arrange or plan to take place at a particular time. I received an email saying my package was scheduled to arrive on Friday between 8 am and 5 pm. It didn't arrive. I phone customer services on Saturday, she said the package is in Auckland, a different city from where I live. The package will arrive on Monday. Why does DHL send. How can a delivery be scheduled to be delivered on the Friday when it's not even in the country or the city you live in. COME ON DHL CHANGE the WORDING on your emails to customers or don't send an email until you can deliver the package. People stay home or disrupt their lives waiting for a SCHEDULED delivery.

DHL has awful customer service. February they broke my package before I received it, they repacked broken bag with tape and sent to me without any excuse. Results they lost or stole almost all of my custom made souvenirs; that were hand-made for gifts. The cost was of $150. DHL did not reimburse me in any way. I am soon to file a complaint with Consumer Protection Services.

Don't waste your time and money. Scheduled delivery of a very important document on Saturday, waited for the whole day, nothing arrived, no notifications, SMS, nothing! Awful service, I'll never use it again.

DHL, even the DMV has a better reputation. Please please get out of the delivery business as you do not provide the service of delivery, those that have their products delivered with DHL should get out now or you will go down with them!! Horrible excuse for a delivery service!!

DHL are awful! They charge the earth for a premium service but don't deliver! And if you want to get in touch with them you need to phone a premium number that they actually get paid from!!! So not only do they completely mess up your delivery, they then expect you to pay them to sort it out!! Totally awful company.

I am so upset. I have been waiting for my package and tracking it all day. I made sure I was home all day knowing I was getting a package since the first package they lost so this is the second time. I get a text saying I was not home so they could not deliver my package. LIAR. I would of heard my doorbell and would of got a call on my phone letting me know someone was at the gate. No missed tag on door. I’m so mad. Your customers service sucks. Even calling the company you are horrible.

DHL is horrible, customer service is horrible if you speak to a girl name Shawmala. She is horrible and have no care for the packages paid for by someone else! On 07/17/2018 I got a text stating my package was on the way. Waited outside for my package on 07/18/18 for 5 hours. During my wait time I received a message stating DHL was sorry they missed me! No one showed up. I am not blind. I know that so how the hell would I miss a big ** yellow and red truck? Or the driver who had to pass me up to get to my front door to leave the card saying they will try again another day per their service when you call them. There was no card left, no big red and yellow truck, no nothing just someone who sent a text saying, "Sorry we missed you!" If I do not get my package for my wedding DHL will be hearing from my lawyer!

Someone sent a package to me from Germany on July 3 and it is now July 14 and I have nothing. In fact I have a tracking number and I gave it to them, they cannot pull up the same information. I gave the name and destination of the package and they still cannot find it but I can on my end and it tell me the package has been in the USA since July 11 and it has NOT been updated. In fact this person used DHL to mail me packages yet it is USPS who completes the transport.

DHL sucks!!! The worst courier service ever. They lied about not delivering my package at the workplace when in fact we stayed up late at work just to wait for that package and yet they declared that "Consignee Premises Closed". The gate was open, our office was open and we didn't even see their truck pass by or pulled over our vicinity for them to conclude that it was close. Their customer service are very inefficient in handling this complaints too and couldn't even resolve the problem. All they can do is apologize without even taking action to resolve the case. I'm never gonna trust this again. It's a waste of time and resources.