DHL Reviews

I have received two shipments in my entire life that have used DHL service and both have been in the past two weeks. Both shipments have been held in Melrose Park, Illinois for 2+ Weeks! The products that I have received from other carriers such as UPS and FedEx have been delivered on time and have experienced no delays, it is only DHL that is holding shipments for some reason and both times in the same location! If companies continue to use DHL service to ship their products, they are going to lose business! Will never order from anyone that uses them again!

DHL would not delivery my shipment, and when they asked me what I wanted to do, I replied in writing to return the shipment to sender. Instead DHL destroyed my entire shipment. How does DHL defend 1) not delivering packages; and 2) destroying them for absolutely no reason? It seems that is the new DHL policy: 1) do not deliver parcels; 2) do not follow the customer's written instructions; and 3) destroy customer shipment and 4) then refuse to reimburse the customer for the value of the goods.

Worst "Logistics" company I have ever encountered. I ordered a specialty item from Japan via Amazon. It arrived promptly in Austin. I was notified that they delivered it on Friday 7/31 - only they didn't. It took until Monday for them to find it - in their Austin airport office, with $41.79 import fees due. The payment link did not work however since the item had "already been delivered." Eventually they gave me a phone number to their Tax & Duty office. They could not make the link work either, so they took payment by phone and my bank sent notice of successful charges to DHL. They were supposed to send me an email receipt - they didn't. Then they could not schedule delivery since "it had already been delivered". So I drove to their airport office and the guy at the counter took mercy on me, copied my driver’s license and had me sign some paperwork. I took the package home.

I would have given zero if it's possible. My transcript meant for admission has been sitting in their offices (WASHINGTON - RONALD REAGAN NATIONAL, DC - USA) for a month and they always tell same lie each and every day. After paying for express shipping they care less. Just use any other service other than DHL coz those folks are unprofessional and they suck. They are taught to lie. Just avoid using them if you need peace. My admission deadline is almost over and they have my transcript sitting with them.

I have had far too many charges when suppliers use this courier. Often charges can exceed the shipping charges, and sometimes the value of the item. When I contact the supplier they say there is no way know the customs charges. Having worked in materials management for a while, though not recently, I suspect DHL can provide this to suppliers almost instantly and add it to the upfront cost. I suspect that DHL is not offering this to suppliers so their cost look better. Unfortunately, companies they serve probably lose repeat sales. DHL often causes me to change my vendor.

Prepared a detailed and explicit shipment order on their website, listed the dimensions and weights of 18 small boxes (weighing a total of 150 kg) for shipment from Budapest, Hungary to the U.S, had the order accepted, paid for it, and arranged a pickup date from my apartment. The morning of pickup they phoned and told me that their website should have not accepted the order because it exceeded 30 kg and was not a business-to-business order. This was one week before I was scheduled to fly back to the U.S. They just canceled the order and did absolutely nothing to help me out of this dilemma! Obviously poor website and non-existent customer service. Will never (try to) use DHL again!

DHL Express sucks. I ordered online, I paid a more expensive $15 delivery option because I was tempted of the indicated faster delivery date between July 1 - 6. DHL got my parcel on June 25. Took them a long time to process it and was able to transfer it to the nearest DHL branch on July 7 and it's been on hold ever since. I called them, delivery date has been rescheduled to July 20. Now it's July 21, my package is still not delivered and still on hold. What the eff?

Never use this company..Wish I had read reviews before using! I paid $25 to have my order shipped faster and they lied about trying to deliver it early and no one home (we were home) and then delivered 2 days after expected date and left it under my doormat at my apartment? Called and dealt with the same run around they give other customers on here.. Hold times, vm boxes and when you actually do get through they tell you, "Sorry. You need to contact seller"! I tell them I'm unable to and they say, "Sorry. We can't do anything about it"! It's bull. The seller is not the one who messed up. DHL did and they do not take responsibility for their actions!! They try to pawn it off to someone else instead of taking responsibility and owning up to your mistake and make it right! Shame on DHL Shipping. Do not use!!

The absolute worst shipping company I have ever dealt with. Package was supposed to be delivered June 12th, Instead of delivering the package they sent it to a depot 200km away from my home - did not notify me of this. I contacted them 4 days in a row and they promised next day delivery, finally I contacted them to refuse the shipment as the contents were time sensitive and the date it was needed had passed. They said they would return the package to the seller, but then left the package on my door step the next day. When I contacted them again they said since the package had been delivered there was nothing they could do and it was now up to me to contact the seller and arrange a return. Sent multiple emails and called to speak to manager. Emails were never replied to and was put 'on hold' to speak to a manager and then disconnected - Twice. DO NOT USE THIS COMPANY!!!!

Unlike Fedex or UPS, their document submission process is complex. Their customer service transfers from one department to the other. Never follow up in a timely manner. Tech support has no idea what their own procedures are. A week later I receive answers, incomplete answers that are even more confusing and more unconnected to the reality of the needed service. It will be far easier, to book a plane ticket, fly to Europe and pick up the boxes that I needed to ship back to the USA. Save yourselves the trouble! Don't bother calling this company.

Very bad service and customer service also. Dhl charges so many fees when I got my stuff then I pay again $17.33 dollars. Please never ever order anything through DHL. Worst experience ever. Use Fedex or UPS. They they can gave you best service ever.

They told me my package after being in a warehouse for a month could be another day or another month or longer. Please don't use or use at your own risk. You tell us to contact the merchants to get another package mailed. What if they refuse?? Shame.

I ordered a small package from DHL which was said to be delivered at a certain time. It was not anywhere around my house, nor in my mailbox, so I assumed they were mistaken about the delivery time. A few days passed and still nothing. I contacted the company, which involved filling out a massive form about a missing package. They called me back saying they probably dropped it off at the wrong address. Instead of going and looking for it themselves, they expected me to do it. They called me back asking if I had found it 2 days later. I said no, and they basically said it isn't their problem anymore and they aren't going to help find it because it shows as delivered. I've ordered hundreds of things from other delivery companies and nothing has ever gone missing before. I order one thing shipped with DHL and not only is it not here, they won't fix their mistake.

I am confused as to how this company been in business this long. I have spent $255US to ship a 20lbs package to Jamaica. I gave the representative the receipt and he said he don't need it only the amount paid for the items. Well once it reached Jamaica DHL is requesting this information, the same original information I gave the representative for the customs. DHL is now telling me they will contact me with what the customs need within 3 days. Also DHL is stating someone will have to come and pick up the package once cleared which is a 4hr drive even though I paid to have it delivered. I will celebrate when this company shuts down. This wont be the last time hearing from me.

DHL is the worst service provide I have ever known, they promises us best service and fastest delivery and charge higher than all other shipping companies, but they don't have a vehicle in UK to pick up a 93KG shipment, just now I hang up with the UK and Dubai customer service as per them this is heavy weight shipment and they need 2 days to collect the shipment. Shame on you people. Tracking no **. Ben **.

DHL added an extra 500 onto the freight charges onto the declaration (something which I did not pay). The value was plucked out of thin air, and added onto the declaration. This ballooned the total value of my purchase to about 700, making it liable to import duties. The amount of taxes paid is even higher than the actual value of the product.

I called DHL about 5 times, emailed them 10 times and they seem absolutely incapable of answering straightforward questions. I sent a package to Brazil 3 months ago and it still has not arrived. DHL takes multiple days to respond emails, that is, when they respond. They probably lost my package and are still trying to avoid accountability. If I could give this negative stars, I would. I've never experienced a service that was this crappy before and I wouldn't recommend this to anyone.

This review is about the ludicrous & unfair treatment, the constant lying & unhelpful customer service at DHL Mexico and the subsequent return of my package, which is looking very doubtful will ever reach its destination. On May 19th 2020, I contracted the services of the UK shipping service Parcel Hero. I had purchased online over the previous months, 4 bikinis, 3 men’s t-shirts, 2 lady’s blouses, a purse, a small measuring jug & to make up the weight and space, 4 packets of KP peanuts, (store bought & vacuum packed) each weighing 450g. I was covered up to 50 pounds sterling should my package fail to arrive, but to be sure, I paid extra to cover the complete value. Total paid for door to door service 54.01 GBP.

Sent out a package to a different country and within 24 hrs I called to cancel the international delivery. I was assured by the representative that it would be returned only to still have the package dropped off and signed by a complete stranger. I called DHL to let them know it shouldn't of been delivered and was told that they would have someone in the country head back to the business and pick up the package, gave me a direct number to follow up with. I called the next day and now they are telling me there is nothing they can do, my package is stranded in a different country after I paid for the item and also paid to have it mailed out.

I hate that my packages get delivered by this company. They give you the run around and get upset when you ask questions. I volunteered to come pick up my package from one of their facilities and I was told that I couldn’t come pick up my package because of the set delivery date and I was told when I could come get it, even though it was already at the facility waiting. The delivery drivers have lied and said they tried to deliver my packages and no one was home, and I was home, but no one knocked or rang the buzzer to let me know they were there. I’ve spoken to customer service representatives like 5 times in one week because the status online is completely different from what they tell you over the phone. Oh and they also don’t tell you that when there is a shortage in delivery drivers they send your things to the post office and you don’t know when you’re going to get it even if it’s 2 weeks after the estimated delivery date.

The few times DHL handled my shipments, they were all delayed. My packages never came on time and they always miss the target date/special occasions I ordered my packages for. Therefore, by the time I got the package the purpose of Essence of it has been gone. This is so saddening. Please fix your service DHL.

I try to make it a point not to use DHL for shipping. It always takes 3-5 weeks to receive my packages when a vendor uses them. You can’t even plan for the delivery or give pre-orders dates, because they send out false delivery dates. Out of 10 deliveries 7 will miss the expected date and show up 3-5 days later. FedEx or UPS only for international shipping! Customer don’t want to wait over a month to receive their goods.

I ordered from a company that shipped to DHL. My product never arrived. I checked the status of where my product was everyday and finally I see a "delivered" status on the website and all I saw was red. Where was my package that was so called "delivered???" I called DHL and they basically fake investigated for four days saying the driver is trying to find out where they delivered the package and called me a liar even though there's no signature on file and no picture of my product and no sign of a delivery driver trying to explain (but I'm a liar right?). (What happened to the customer is always right?!)

I ordered something that shipped out of Kentucky and was supposed to arrive in Alberta, Canada (Express 2-day shipping). Order left Kentucky and reached Canada in a timely manner. I made an account with DHL so I could change the delivery address (change to my workplace) the day I received the tracking information (two days before expected delivery). I received a confirmation email stating that the changes went through. The day they were supposed to deliver my package I received a notification saying that delivery was refused because nobody was there to sign for the package. Turns out they tried delivering the package to my home instead of the address I requested.

I won't purchase an item that will be shipped by them or use them to ship my eBay items to others. Always late by a month or so or damaged. Never updates their tracking so you have no idea where your purchase is.

I placed an order that was expensive. The order was shipped from out of the country to me, my communication with the seller was good, but once it got to DHL, it was all bad. They not only didn't deliver to my address, but they claim they didn't have the right address...when I called them, I gave them the unit number and they assured me that my package would be delivered on the same day, but it was NOT...and I'm still waiting for my package...they are using COVID 19 as an excuse for delays and issues, but when people are spending money, it should take priority, still be safe, but give quality service. I will never use them in the future. I also asked to speak with someone regarding this issue and I'm still waiting.

I ordered $5000 item and seller shipped it with signature not required from China. In DHL on demand delivery I specified a request delivery date to have the item delivered. DHL came 2 days before the date that I selected for delivery and claim they left the item at my front door and took a picture of the item at my door step. DHL claims in the on demand service I selected to leave item at front door which is incorrect. I did not select that option. I have not received the item and am very disappointed with DHL.

Just about every package I've received that's been shipped through DHL arrives damaged. I can't even believe they even delivered this last package with broken pieces falling out the bottom. They attempted to tape it up but did a horrible job. Why even deliver something So destroyed?

I was expecting a package to arrive, which was shipped from the retailer via DHL. The package was expected to be delivered on April 6th by 6:00 pm. I called DHL on Tuesday, April 7th, to inform them that the package was not delivered. DHL contracted the parcel to be delivered by OnTrac. Today April 8th, I still have not had the package delivered, although DHL's tracking information now says the box was delivered on April 6th at 2:40 pm. When I look up the delivery confirmation, the signature says "Front Door." This package requires my signature.

If you have any other options for delivery, please select it. Sellers select this method to deliver items to me. DHL, probably the worst options. 1) 1-st time was item from China! (Delivery about 70 usd). Waits about 1 month and finally I knew, that package returns to the sender. Contact DHL , their answer: "DHL is not delivers to Russian physical persons, only to companies.!!! So, their office get the package, take the money, deliver to the Russian borders and back it immediately. (No contact to me or sender). So DHL not delivers, but take money and "try to deliver". Awesome. And of course they not returns money. (It's dhl miss I think, that they take it, when they knew that will return it).

I have only had trouble when attempting to receive packages from DHL. They never have or ask for the needed info to deliver your package, drivers have reported "attempting" to deliver a package but not being able to get ahold of me after I've PROVIDED MY PHONE NUMBER AND WRITTEN A NOTE TO THEM ON MY DOOR WITH INSTRUCTIONS. And they claimed no one was home?

Extremely Bad DHL Service in Istanbul. I have been living in Istanbul for the past 6 months. During this time I was ill three times and I could not manage this illness. I did not go to a local doctor because they overcharge people and they dont speak English so communication is difficult. The last time I was very ill with symptoms similar to the corona virus. The pharmacies here do not have excellent vitamins. So I decided to ask my brother who lives in Australia to send me good vitamins, Vitamin C, Cod Liver Oil capsules and an Immune boost vitamin. With the corona virus being harmful. I wanted to protect myself in the long term rather than always having to depend on antibiotics.

My parcel with DHL delayed for 2 days and arrived on 3rd day for the Central London address. I needed the item on a second day by 6 pm. First day I left a message changing to “leave with my neighbour”, but tracking message was no one at home. On a second day I chose option to be delivered between 11-15 hrs. At 16:15 I got a message saying attempt to deliver is failed. I was at home all day. So, THEY CAN JUST LIE?!

My package was delayed due to the "longest" blizzard ever. It was halted on Feb 24 in Omaha and finally on it's way to me on March 10. I had to call and suddenly the Blizzard was over and it is on its way. Unfortunately way too late for it to be any use to me. The guy that called me denied that it was their fault, no apology (which goes a long way), and said it was due to weather.

2) I live in a building with elevators, yet, last month, DHL didn't bother taking a package to my door, but instead, left it at the building office, which prompted the office people to tell me they would NOT accept the package next time. Meanwhile, I spent my day at home waiting for DHL! But wait...that's what DHL calls "EXCELLENCE"!

I bought a few items from a company in New York. They used DHL Express to do the shipping. When the box arrived DHL sent me a text requesting payment either by cash on delivery or advanced via their website. I paid through their website using a VISA card. The box was left in my mailbox. There wasn't on the box any paper by the Canada Customs office. Only an invoice by DHL brokerage charging me for a supposed Customs clearance. They charged me for brokerage processing plus an extra fee for COD. There wasn't any invoice from Canada Customs. There wasn't on the box any sticker reading "cleared through customs".

DHL has delivered many packages to me or had part in transporting a package to another company to deliver. They have been on time. I’ve been notified of delivery details and I have to say all packages were handled in a professional manner because nothing was ever damaged or missing.

DHL is fast and reliable. I am recommending this shipping company especially for important documents. Shipping with DHL is safe and you can really expect your documents or parcel is in good condition as it reaches you. I will give a 5 star for DHL.

I ordered from DHL a few years ago a expensive buggy for my child which got lost on delivery and I had to go back and forth between companies explaining the issue which was time consuming and stressful considering my health at the time. In the end the buggy company issued me a new buggy but I’ve never experience such a poor service from a big branded company. This resulted in me preferring to go out and shop rather than order online.

Great for shipments to Philippines and all of SE Asia. Beware customs charges 30% duty. 13% goes to government, 17% to customs official. Value is determined by insurance and/or stated value. Simply undervalue or under insure.

DHL shipped touch up car paint ordered from what I later learned to be Turkey to me in record time. However, the box arrived broken and bent with a strong smell of car paint fuming my home. So the damage counteracted the speedy arrival.

DHL is the worst delivery company in America. If I know a company uses them I won't buy from them. I have had nothing but trouble over the years with DHL. I live in a gated community and they just say I wasn't home or some other excuse so they don't have to go through the gate system. There is a call box there too and they won't even call my house. They just lie and send the package back.

DHL service from UK to US is unbelievably fast and efficient. I can order something Sunday night and it is delivered by Tuesday or Wednesday the latest. The personnel are extremely professional and I would them anytime.

Every order was delivered on time. Received email. Delivery person always nice and courteous, I am disabled and was always helped to get packages inside of my home. It means a lot because it is so difficult for me to bring packages inside because of their weight and size. I have problems bending and stepping.

I ordered once through DHL and the courier sent my package to the wrong apartment number. I called to see what apt they sent it to but they didn’t tell me. Nor could they retrieve my package from that person.

The time it took to deliver my parcel on international flight was impressive. The recipient got the product in good condition without any problem. The only negative thing is the cost of delivery. Paying almost $300.00 for a small package is very expensive. The delivery cost was two times the cost of the product itself.

Great Company to Deal with. They're always on time without any Damage to any item they ship from overseas. They're always know where your order is by tracking item with GPS Tracker. I would use them any time. They have my full trust 24/7.

Confident the package will arrive safely and in good time, nice clean vans, very courteous drivers, good reputation in the industry, delivers worldwide, German operated company, runs like clockwork, have had parcels delivered without any damage whatsoever.

Always very pleased with this delivery service as they arrive usually within a few days before or after of the estimated time frame. Very courteous and kind workers who handle your packages with care. Not once has a package shown up all banged up or jammed inside my mailbox. These guys make an effort to always hand deliver right to me so thank you for such reliable services.

They just throw the parcel at the front door, leaving it for the first passerby. The package is already damaged on the outside, can't give me a time of when it will be at my house so that I can fly home to get it before someone who didn't pay for my merchandise does, Serious lack of security and respect, preventing me from shopping online.

I order from a clothing company in Britain, and every time I use express delivery. I'm either missing clothing or my packages are nearly torn to shreds. DHL is horrible. I no longer shop with this clothing company because of DHL.

Do not waste your time and money with DHL company. They advertise door service and parcels end up lost and they charge a lot of money. They do not make things right when you submit a claim, instead they have you refer to the fine print and it is on you. Amazon at least will try to reimburse you. But DHL are willing to take your money, despite your package not reaching its final destination and they DO NOT do anything to reimburse not even a percentage of your money. So why bother with a company that does NOTHING to make things right?! They DO NOT put customers first and are greedy simply put. I hope this helps consumers so they too don't fall prey to the scams this company is running.

DHL, can be very pricey especially getting a shipment outside the USA, and sometimes it's not convenient to pick up your package if you're not available. So If you have to use them make it your last choice..

I had an amazing experience with DHL service. I used the transaction for my official purpose but the delivery & service as well as customer service experience is really quick & appreciable...

They get the job done. Easy tracking info. A branch is always close by. Involved in local sport sponsorship. Staff are friendly though some of their drivers are a bit reckless.

I thought that my parcels always arrived on time and the staff were very pleasant and have never mislaid or lost any of my parcels. Even If I had cause to get in touch with customer affairs they were always very nice to me and would do what they could to help me.

Hard to believe DHL could get a package from the UK to my home in the States in less than 48 hours from the time I placed the order to the time it arrived at my door. But, they did, and I was quite impressed.

I ordered some items from France and received them in three days. The items went through three countries and three different customs checks and the items were delivered as promised undamaged the DHL driver called me by phone informing me she was in route with a beta.

It took 11 days to transfer a package less than 100 miles from the Rochester NY airport to a small town outside Ithaca NY. It also took 12 phone calls (several to DHL Canada) to receive my order. I was told more than once "The shipment was on the truck" only to learn in a later phone call to a DHL office, it was still in the warehouse.

I have couriered 13 kgs to Middlesbrough UK which included Clothes, food items, and some medical items, it was delivered before the promised date which made us happy since she was able to wear the clothes on the festival day.

DHL is very reputable company. The company updates you with the journey of your pack. It gives proactive information. The info is available 24/7 and the customer care is always there to assist. Rates are quite competitive.

Every time DHL delivers to my home, they just honk from the driveway....need work on service. Other than that, I guess they are just o.k. usually on time from my experience. And my packages are never damaged.

My apartment's front door is behind the building but it is clearly marked. I wouldn't say that DHL itself is terrible but the people they hire to do the deliveries are not up to standard. I received a text while I was in my home that the delivery attempt was made. No one rang my doorbell nor knocked on the door and there wasn't a card left stating they were here. It took about 30 minutes before I could get a number to call and for some reason they did not approve a request for re-deliver today. No attempted to contact the courier and get their location to just come back. I wasted an entire day and didn't receive much assistance in receiving my package. I would do my best to not order from any companies that use DHL until they find a better remedy for these same day issues.

Ordered a parcel with DHL Express service... set up no signature required and paid duties/taxes right away...brokerage fee of 18.65 is ridiculous in itself but paid it to get the parcel. In the end found tracking of package to be notified as on hold. Called in and they have no idea why it is on hold and also stated that it would now be delivered tomorrow. Better off using a different courier. Customer service personnel is like talking to a wall as they can't do anything and certainly don't know what's going on. Company is a joke and not worth the money.

I was told through shipment that my package was delivered. I was sitting all day waiting for it. My package was not delivered. I contacted the research team. Every supervisor was mean and very rude. They also did not help me retrieve my package. It's been a while since I had a horrible experience to make me leave a review. I DO NOT RECOMMENDED.

I was tracking my order and at some point it was written ''The shipment has been delivered''. I was shocked because I didn't receive anything and I didn't even had a note in my postbox, if I should look for it at some neighbor. Then I'm calling the next day to the DHL office, on the phone they offer service in English. When you press the number to be connected to person speaking English, a German man started talking to me in German. I told him, "Excuse me, but I have chosen the option to communicate in English," he was continuing saying to me that he doesn't speak English. I told him, that I am calling to complain about my order that hasn't been delivered on the right address and that at this moment they waste my time and my money calling to them to give me explanation about THEIR mistake, he replies ''It is not my problem, it is your problem!!!!'' And at some point he just hang up the phone on me! Absolutely outrageous unprofessional service!

I tried sending documents VIA 3 Day DHL from the Philippines to NY. It has taken more than 3 weeks and they still haven't tried to deliver the documents. I sent an identical package Fedex and it got there much faster and it was sent a week later. Every time I've had DHL deliver to my house in Seattle it was late too.

This is for DHL Parcel only - from Germany to the USA.. I ordered something on December 10th from Germany and it was a bit expensive. I've been tracking it on the website and it was showing all the tracking locations in Germany but once it hit Hamburg it just stopped. Last update was December 18th and the item location hasn't budged since then. It just says "will be transferred to the receiving country" along the lines of that. I am without $95 and without the item. I email DHL and never get a reply. The company I ordered from says it left Germany already but yeah right, I don't believe that. I think someone from DHL in Germany stole my package! It's been more than a month with no update and crap customer service!! I'm furious.

I ordered an Invicta watch from Amazon and paid extra for express shipping, it got to DHL Cincinnati and when I tracked the watch but it said it was on hold but no reason was given as to why. I contacted Amazon and they said they would make a complaint on my behalf but still the watch sat there for two weeks and eventually the tracking said my watch had gone missing. I then ordered a different watch and the same thing happened. It sat there on hold, when I complained I got an email to say it had failed a security inspection. I have now ordered 5 different Invicta watches and not one has got passed through Cincinnati. I have now given up ordering watches from Amazon. I just wish someone would give me an answer as to why my orders will not get passed DHL Cincinnati. I think it must be run by Donald Chump.

It is a pity that I can not give Zero Stars because that is what DHL deserves. My item was shipped on Dec 23rd from Sydney Australia to Fiji, which is 4 and 1/2 hours away by air. DHL sent my parcel to Germany, yes Germany. Half a world away. It is now Jan 17th and tracking shows that my parcel is sitting in Frankfurt Airport for 15 days and has not moved. The DHL office does not know that the initials DE on tracking mean Germany or Deutschland. They tell me it is Denmark. They obviously need remedial lessons in Geography. NO one has a clue as to when, or even if I will get my parcel. This is not over by a long way, but PUBLIC BE WARNED. DO NOT USE DHL IF YOU WANT YOUR PARCEL.

I have send a parcel from Germany to Greece after about 1 month the parcel still not arrived to the delivery country. I call and write to DHL to find the parcel. They find it and send it back to Germany. The parcel come to dhl station. I told my uncle to send it immediately to Greece. He paid again the price to send and he also put his name and my name in the sending address and delivery address about 3 weeks after the parcel arrived. When I opened it I see that it was opened before, and they not put it back and did not take care. My expensive speakers were damaged. I called dhl Greece immediately, they told me to make pictures from the damaged speakers and send them to email. I did that, and they write back and told me that I will get refund from Germany, but I become not an answer, so I phone them in Germany after many calls about 12 x my and my uncle and about 5 x writing to them not any positive action from dhl.

Delivered my package to another address, apparently their drivers can't read a simple address. When I contacted them, they told me they couldn't retrieve the package, which left me $200 in the hole... screw this company....

I live in China and rely on internet purchases to get goods that either cheaper outside China or are unavailable here. I use Amazon US a lot and have nothing but problems when they or a company I have bought from through Amazon use DHL as their carrier. Packages are held in customs for several days both in the US and in China, yet I am not asked for the information required.

Only reason why I gave 2 stars instead of 1 is that packages are delivered more or less within the promised time and at least they are not damaged. The negative review is mainly because the delivery person never actually tries to delivery my package to the door. I have had several packages delivered through DHL and I don't remember a single time they actually rang my bell and tried to delivery it even though I was at home. Instead it is always sent to a DHL delivery point. I would understand if it happens once or twice but not every single time.

The DHL driver said he delivered my order at 5:30 pm and left it at my front door. I was waiting for him because I had been notified that I had to sign for the pkg. If the driver was at my front door he should have rung the working doorbell like UPS drivers and mail carriers do when they drop of a pkg. even if I don't have to sign for it. I live in a house on a public road and my house number is prominently displayed. When it started getting dark around 5 pm I started going out every 15 mins. to look for the truck. I am heartbroken because I got this item as a gift for a child's birthday. Over 40 hours later DHL called and insisted the pkg was left at my front door although they had no proof of delivery. I'm so angry I could spit!!! Now they say I have to go through the inconvenience of filing a claim and looking for some other gift for this Sunday. I told them their driver was lying about delivering my pkg. and needed to be fired and I stand by that statement.

I ordered a pair of skis from an international supplier and DHL was the most affordable option provided at checkout. Delivery was set for December 26th. The delivery date changed to Friday, December 27th as it got closer to the delivery date. No big deal – it was the holidays. I waited all day on the 27th for the skis to arrive. Never came. I happened to be traveling to Vermont (yes, to ski) for the New Year so it delayed my travels by a day.

I ordered a Moncler nylon down jacket online on 12/23. It was shipped expedited via DHL to arrive to me by 12/27. It arrived on 12/25 with Customs and Fish & Wildlife in L.A. who notified DHL of its clearance. It's a standard down jacket. Four different DHL agents contacted me. They advised me of a storage fee that would be applied to me if after 3 days if it wasn't cleared. It cleared the day the DHL representative contacted me on 12/30! It has now been 8 days with daily calls from the DHL import team, along with emails, and DM tweets, and still no information from DHL on where my package is!

I ordered a package on December 12th. It was sent by DHL ecommerce. With the tracking number I signed up for text updates. I never received them. I've been checking with the tracking number on the web page. On December 18th it said it had arrived in New York (the package comes from China). It said nothing else until the 26th. Now it says it's in Germany. I have been calling customer service since December 18th. It has been impossible. Either they don't pick up and the cherry on top was today (December 28th) an answering machine came up saying all employees were in a corporate meeting and I should call in an hour. I tried again 2 hrs later and now it says it's closed.

I shipped an envelope from Mexico to the United States on November 29th. It is now December 18th and the package has not yet been delivered. The address was transcribed incorrectly by the clerk in Mexico and I neglected to catch that mistake. Someone at DHL contacted us 10 days after it arrived in the US to say that there was no such address. TEN DAYS. I corrected the address and was assured it would be delivered the next day. It wasn't. In fact it was put ""on hold." I called EVERY day and spoke with a different customer service person of member of the "management team" and was told the same thing EVERY DAY. "I'm sorry. I don't know why it is still on hold. It was supposed to go out today and didn't. I'm so sorry but I am unable to help you."

I have had a very bad experience with this company. I had ordered some items online. The shipment came through DHL services. At first everything was great. In 3 days it came from China to Newfoundland. That’s pretty fast service however since it arrived in Newfoundland I tracker it and it said parcel held until proof of receipt so I called right away. Paid the 58$. They said, "Thank you. Your parcel will be delivered in 48 hours..." 8 days later and many many phone calls later still no parcel and no one can tell me where it is. The girl from customer service was so rude. I told her that I had 460.00 worth of stuff ordered and you know what she said to me, "It says your parcel is only worth 86$." I mean my parcel was suppose to be delivered days ago and not yet. Can anyone tell me where my parcel is?This was a awful experience and very rude customer service.

Worst shipping company, never delivered my package and said that no one was home. I live with grandparents who are always home and always get my package from other shipping companies. They never tried to deliver my package a second time and never reach out to me. Then delivered my package back to seller and said no one came to pick up when clearly they never delivered. I pay shipping cost for it to be delivered to my house, not to take a cab to come pick up from faculties because your driver are very impatient and just ring door bell and walk away. And then customer service going to tell me something was wrong with address, very unprofessional companies. And when I called they could not explain why package was not delivered and why second or third attempt was not made. Liars.

Not sure why DHL has so many good reviews here. But my experience was a piece of trash. Package got delayed, we have to pick it up by myself, they require siganiture which I didn't select. Very disappointed by dhl and will never used it again.

In May of 2019 I had ordered some products from Guatemala for my business. Cost for shipping almost $700,00 for a small 2ft by 2ft box!! They never let me know the shipment was in Canada, no delivery as usual and no contact. They sent the shipment back saying I did not want to pay for it! Liars!! I did finally get the shipment two months later and the entire contents was destroyed. They added a note to the package saying that the lids came off in travel. The lids are locking and every jar was smashed, along with shampoos and bamboo tooth brushes that were broken in half...not an easy feat!! DHL says I have to deal with the Guatemala office who keeps ignoring me and my shipper when I was there just a week ago.

I have the worst experience working with them. They delivered my package to the wrong address. They are taking forever to respond. Each time I call an agent, I've to narrate the same story again. They tell me that I'll get a call in a couple of hours with an update, but no one calls me. I've told them that the package has food which needs to be refrigerated. I've been calling them for more than 2 days now and yet I don't have the package. One of the agents told me that the driver is not working today so I've to wait until tomorrow. I don't understand how they delivered the package to the wrong address in the first place. It's taking them forever to track the package. I hate their service. I do not recommend them to anyone.

I sent a urgent parcel from Australia on November 18 and it suppose to reach here in India at least by Nov 28 (they told I will receive in 5 days?). But still I haven't received!!! Calling customer care every day, still not getting a proper update. Currently they are in search of my delivery address??? How can they don't have it, above all no courtesy to call and ask regarding it. It suppose to reach yesterday but they couldn't do it because of silly reason that they don't have a proper address.... Am really unhappy about DHL service....

Parcel was sent from USA on 11 Nov. It should be delivered in 8-12 business days. On 4 Dec (17 days passed) I still didn't receive anything, but dhl.com.au website says it is been delivered on 3 Dec. After calling at talking with extremely arrogant Customer Service representative I was informed that parcel is with Australia Post now. Terrible job, just terrible!

Update to my original review. My package did arrive today, the day after my original post. Overall shipping time from Ukraine to US was very fast (6 days door to door), but I needed 8 days total to receive it due to previously mentioned issues. Still, for express overseas shipping that's pretty good indeed. I contacted customer service enough times to have a sense of their support abilities, and overall the easiest way to put it is that they do the best they can with the information they're given. One of the last reps I spoke with said it best; "We can't do the drivers jobs for them, all we can give you is the information available to us". Contrary to some of the other reviews on here (that seem to be totally fake by the way), customer support has no way of contacting the drivers or geo-locating their position. Maybe this would change if you spoke to a manager, but as far as base support goes that is just the reality. For the small amount of info they are given, I think they did a very nice job dealing with my (sometimes) dramatic phone calls. I needed my package for work by today, so I was beginning to panic a bit. Updated review includes +2 stars because they did attempt to initially deliver my package 6 days from purchase. It was only after leaving the "sorry we missed you" slip on my door that the delivery hiccups began, but all in all they smoothed out within 24 hours. One important piece of info I also have is that signing on the 'missed you' slip to allow them to leave it without a signature does not guarantee they will do so. I was told that the seller actually disabled that feature on their end, so be aware of that possibility if you find yourself in a similar situation. Fortunately this is something DHL can check, and I'm glad they did tell me, otherwise I may still find myself without my package.

In my 41 years of life I have yet to get one single package delivered on time. One time they even got mad at me for complaining about a package being 3 weeks late and sent it back. DHL is the worst, flat out!

It's a joke!!!! I used their smallest package and sent to Addis Ababa, Ethiopia thinking that DHL express would deliver my package within three to four days. I paid $300 and it has been two and half weeks and package is not delivered. I called to customer service and had bad experience with a very rude lady who doesn't care. Feels like I have been robed by this service. I am sure I will never use their service again. Everything they say about express shipping is a joke to take extra cash. Still hasn't been delivered and nobody cares.

This shipping company is the worst. My honest opinion I wish they go out of business already. This is my second time having to receive my order from them and the expectation you at least try and give them fails every time. With every shipment no matter who delivers I set up text notifications which is what I did with DHL. The first time I had an order come from DHL it was delivered on the same day it stated it was to be delivered. Cool. Once my package stated out for delivery I was all eyes into my delivery status. I rushed home to sit and wait for my package, and a few minutes later I get a text msg stating that my package was undeliverable, immediately called to see why my package was undeliverable and the agent stated it was b/c I didn't leave a gate code. I informed her it didn't give me that option or to leave a # if had any questions, so I asked if they could redeliver since it was just a minute ago and I can meet them at the gate.

Worst carrier ever. It is always surprise charges when I receive something from Dhl, and double or triple the “customs charges” that was supposed to be. I will never order online from companies that have dhl as shipping.

I purchased almost $300 US in clothing from SHEIN online. Shein is great, but DHL, the shipping co. SUCKS! My order was separated into two packages. One package had ONE ITEM IN IT! What the hell? The other had the other 30 items. I received the package with ONE ITEM. Never found out where the other went. Somewhere in TX is the last place tracking said. Been 2 weeks since I placed my order with Express shipping. Haha what a joke! Thanks to SHEIN, I will be refunded.

I received a text on Wednesday that my package would be delivered by the end of the day on Friday the 22nd which is today. Online tracking shows it was cleared by custom in Cincinnati, OH at 11:03am. By the time it hit 8pm I don't see my package so I called customer service. The agent told me that my package is in Anchorage, AK. Mind you I have live plants, they won't be live once it reach me on Monday since they don't work on weekends. I asked her what in the world is my package doing in AK. It makes absolutely no sense when I'm here in Nashville, TN which is right below OH. Horrible tracking and poor customer service as she said I wouldn't have to worry as my package will be here Monday. It'll be a dead plant package by then which I will definitely file an complaint as I paid over a $100 for shipping a $500 product.

They delivered my express package to the wrong address. And after 2 days of searching, they finally tell me it's lost on the day it was absolutely required! Customer server just leads you on, it was totally their mistake and they could care less! We will never use them again for anything. Also wouldn't tell me the address they delivered it to!

How is this useless company still in business? If you use DHL to deliver anything you risk losing your customers. I was expecting a very important package yesterday. Their text informed me it would be delivered between 8am and 9pm (great I have to wait in my living room for 13 hrs!). By 5pm I thought I would call and the rep said it’s on the truck and they have til 9 to deliver. Guess what. It never showed up and customer service had gone home by 9. Called next morning, they informed me the package was removed from the truck the day before at 10am. WHY and why did I not get a text or any info so I could go to work. They said it’s on the truck today but gave me a different tracking number. I asked what time and they informed me this time that the driver would be in my area between 12.30 and 3pm. 4.30 comes around still nothing.

They are horrible! Every time I have to deal with them it's a horrible experience. And I've dealt with them many times. My delivery takes forever because they are not consistent with their information. I called customer service 4 times in one day, spoke to 6 different people and they all said different things. Their workers are not trained and i wasted my time. I was expecting the package on Tuesday as seen online when I tracked my package and they came on Monday and I did not know. I was home on Monday and they didn't even try.

Awful 1st experience of sending to abroad. There is a time when you want to send something to someone abroad first time, and you just ordinary person without law knowledge and something goes wrong from beginning. I decide to send birthday gifts to my family in Mexico with DHL (just small two gifts with a little of sweets), I went to DHL Service point to pick up suitable box to pack it in home, DHL worker didn't advised me that they will have to open that box later for check control so I packed that box very well. Later I had to repack that box again in DHL service point because I was asked to open sealed box again (I understand that they had to do that for security reason).

My delivery was left on my porch in view of the street. It could have been left inside storm door, back porch or neighbor. They are negligent and should refund me but refuse to. I won’t use this delivery again, to lose a customer for 13 dollars is a terrible business practice. I would not suggest to use this incompetent company.

I am struggling to get a package that was shipped to me by my parents from India. Friday-25th October the delivery was missed due to the unit number not being present on the address. I called the service center on Friday to reschedule for Monday -28th October with the correct address. The customer service representative told that Monday will be the day my package will be delivered. I called Monday morning to confirm and the customer service representative told me the package will be on the shuttle for 3:00 PM delivery from Van Nuys to Goleta. I just got off the call with customer service representative and they told that the package will not be delivered today because it was never put on the shuttle. I am not sure why they keep doing this. This is really horrible customer service experience and I hope you fix it before you guys start losing customers.

Ordered express package delivery from Germany to Nevis. They collect it 10th October. It is now 25th October and package has not moved from Germany. We complained and they replied saying it has been investigated and there is no problem. It should be here in just 6 working days (it is already 11 working days) BUT then they say if the parcel doesn't arrive they will not investigate again until 12th December!!!! Another 7 weeks before they will even let me complain again.

This people and company are the worst, they didn’t just lost my package (that it was worth more than $100) but also their customer services dare to pretty much blame me for complaining too late (1 day after the delivery due) about not receiving my package, they even told me that I supposed to be watching my tracking number 24hs. HILARIOUS. Now today they called me with the final update about my package: -LOST. Because after many attempts for recovering my package from the wrong address that they delivered it they couldn’t get it back so it’s over, and I can’t do anything else. They suck don’t ever trust them with your packages, go with Fedex, UPS, USPS, this people actually knows how to work unlike DHL.

They do not deliver on the scheduled date. Day off overseas? Why are we paying the fees, if not able to deliver? No phone support during the weekend, offices closed. Any attempt, meet by a greeting to call during business hours.

I order something last week and DHL said it would be deliver this week. After I went back and checked my tracking it said the delivery would be on the 19th (today, Wednesday). The package was coming from North Carolina and somehow ended up in Forest Park Georgia. I live in South Carolina so I don't understand why would the package go through the state that is supposed to be delivered to and ended up at a totally different state. Now they've me an email saying that there was a shipping delay and that the delivery will take an extra one to two days. This is my first time having something delivered by them and I can I already see that these people do not know what they are doing and I'm going to make sure the next time I order something they are not the delivery carrier.

DHL just sent me an invoice for £16.93 for "import duty" on a product that I'd already paid £36 for. Apparently it's £5.93 VAT (ie the actual tax) and £11 "advance payment" which means, they charge £11 for paying VAT! This is not a courier passing on a charge. This is a thief, basically holding my goods hostage. NEVER USE DHL. They are THIEVES.

Do not use DHL under any circumstance! FedEx and UPS are vastly superior services. I wasted two days waiting for a scheduled pickup that never came, even after a reschedule. To make matters worse, they lied and said that they came and the package wasn’t ready on both days! Not true at all! I never left my home (I’m retired) and my security cameras prove they never came!

This is the second negative experience I have had with DHL. I rarely write reviews, but this experience was so annoying, I would like to save others from using this company if you have a choice. Bottom line: they delivered a package to the wrong address, insisted they had delivered it to me, did not follow-up after I called twice, and four days later, when an elderly neighbor up the street brought me the package, they still insisted that the driver had delivered it and left it behind a plant. I finally received an apology call, and after that, another call telling me it had been delivered to me! Poor technology, poor employee training, poor follow-up, not to mention a driver who can’t read street numbers. Everyone makes mistakes, but this was handled so badly, I felt the need to report. Use UPS for US deliveries if you can. DHL from Europe to the US has not been reliable, in my experience.

Updated on 09/09/2019: I've already been having a lot of issues with this company when I called to see where my order was they told me someone tried to deliver. I was home all day long waiting because it said my stuff would be delivered today. They told me that there was a confusing with my order, tomorrow it'll be a week and they said their "fast" shipping is 3-5 business days and I've been waiting over that. I just want my clothes and I will NEVER use this company again.

My package was supposed to be delivered yesterday. I left the shipping instructions with the gate code and instructed them to leave it under my doormat which I have done every month for the last three years with my medications. I have a security cam and there was no delivery. They are now saying they do not know where the package is and they do not know when they will have any information about what happened. I will be calling my bank and disputing the charges today. I am not waiting for them to do their job correctly. They were very rude and would not provide any information about how long the process could take. DO NOT USE THIS COMPANY!

My experience with DHL was A Bad one Because I received my package from Nigeria today and inside the package my Gold chain what of 300$ was missing. Out of the things in the package it was the Gold chain that was stolen and I make a report to see the prove where my package was last scanned but or to no avail.

I got the text from DHL Express, DHL GLOBAL delivery TODAY by End of Day. I live in apartment building and leasing office closes at 5:30pm. I called DHL Express office to please text me before you arrive so that I come downstairs as the building is secured and the driver cannot enter the building after leasing office closes. Office employee emailed to the driver for instructions to text me. Driver Monique ** text me half an hour before arrival and text me when entering building parking lot. My hats off to Monique ** working for DHL Express and being extremely professional and extremely pleasant. DHL Express must be very proud of Monique **. I would recommend DHL Express to everybody very highly.

My mom had shipped me a package from India which was a large box with lots of food, goodies, cards and gifts. The package had all my details on it, yet the delivery guy left the package with some random person. I frantically searched my package for 4 days and later with the help of the police found it in a trash can with everything destroyed. DHL provided no help nor did they take any responsibility for their fault. We had our time, money, efforts and emotions involved and they decided to play with it. Worst experience. FedEx is lot better than DHL. Would never in my life consider sending anything with DHL.

As on 14th Aug I send courier Rakhi from DHL which is middle at Khandwenagar and Wagheshwar Mandir but still date Rakhi not reached at specific date. And this officeholder also not received. Called so when we reached to this office he show us this courier have reached and sign show who received this courier but when I confirm with my brother he didn't make sign and also not received courier of Rakhi. So we can't understand who make this sign and also no any response from this courier office if we take followup. Who is responsible for this. If you take responsibility to take courier to you must have to reach this courier at specific place need not to make fake sign. I think everyone have to choose option post office because this DHL is not safe option to courier anything. Need not to trust on DHL.

I shipped a phone from Mexico to Bangkok. The phone was given to a DHL person who wrapped the phone with one wrap of bubble wrap and put it in a box large enough to send more than 30 phones in without inside protection. DHL lost the package and made it impossible for me to contact them. I did email DHL in the US but they said I had to speak to DHL in Mexico and three times the people who contacted me from DHL in Mexico seemed to insist I speak Spanish to them though told in Spanish I do not understand Spanish. After several emails, I had to contact the person in Bangkok who was going to receive the phone to contact DHL in Bangkok.. That person spent more than 20 hours waiting for call backs, on telephone voice trees and emails with DHL. End result, no delivery.

The worst ever experience we have faced for an International courier. A courier which had be to delivered to my client in US had been forwarded through the *Frank World wide Couriers*. But to an amaze the courier was not delivered to the client but has been updated on the site as delivered. Moreover when I tried to discuss the issue with the Manager of the company he was kind of least bothered about how to solve the issue and forwarded it it to his executive, who could not mail to their concerned DHL team in US more than a line. She always played one liner mails. Inefficient team to handle the customer issues.

My tracking said the package was delivered in my mailbox but I never received it. I did however receive my neighbor's package who lives a few blocks away and has a similar address. I believe DHL have them my package and gave me theirs. I was kind enough to deliver their package to them but now I’m out of my money with no product. These mail delivery drivers are in too much of rush to finish their routes and go home that they are screwing up. I want my package!!!

Shop here if you want your package to be "lost" and not actually "delivered". HOW CAN I RETURN IT IF I NEVER EVEN RECEIVED IT! I was intentionally waiting at home for it and got the notification right away when it said it was delivered, popped right outside, seconds later... NO WHERE TO BE IN SIGHT. I was supposed to be delivered two packages from two different companies, didn't get either! That was 500 USD worth of stuff! Now it's being under investigation. If you want your items to be stolen or lost, use DHL

Please I beg you avoid DHL, for your own good. It a very bad service especially DHL Nigeria. The customs in Nigeria and DHL Nigeria always plan together to steal people’s goods and extort from them. It has happened to me twice, I laid complain the first time thinking it would be resolved but the second time was worse, I even have proof. Please AVOID, RUN AWAY, BLOCK!!!! DO NOT USE!!! YOU WILL REGRET IT IF YOU USE THEM. DON'T SAY I DIDN'T WARN YOU!!

My family sent me various food items from India to Germany. It took around 15 days with same tracking that it is in process. Next I saw on tracking through website that my package is damaged (from outside). There was no mail from DHL side informing this issue. MOST OF THE ITEM IN THE PACKAGE WAS FOOD, SWEETS, SPICES FROM FAMILY: NOW WHEN I RECEIVED IT; HALF OF THE ITEMS ARE MISSING: I AM VERY DISAPPOINTED BY SERVICE. Should have preferred a private sender for this international courier.

It shows my package got to DHL on July 22 2019 and today is August the 1st 2019 and still has not made it to USPS! I live in Louisiana and package is coming from Texas. No way should it be taking this long! This is a gift that I ordered ahead of time so I would have it in time for party but now I am beginning to worry it won't be in! Very disappointed!

On Thursday I requested delivery and DHL said it will be delivered on Friday (next day). Waiting all day on Friday and nothing. Finally I called DHL to ask what´s wrong, they say they have my delivery request in their system but they don´t know why it hasn´t been delivered today. I asked for delivery as soon as possible then, this means on Monday. To make sure I called them again Monday noon and once again the same, no delivery plus they say all drivers left their warehouse already, so they cannot deliver today.

Today is the 20th. My package was shipped on the 11th from Kentucky to USPS in Iowa. 6 days go by with no update then on the 17th there was an update that they were scanning as if it just arrived to Kentucky to be shipped... Which isn’t the case. Now I check it and it says I have a delivery of today but the package is at a DHL in Melrose Illinois and they have rendered to USPS. I checked with USPS like spoke with and they don’t even have the tracking number in their system. I know the company I ordered from very well but this is a DHL issue. I have unfortunately dealt with DHL before which I have no clue why when it’s domestic shipping only and takes two weeks. Sometimes it never arrives and have to get replacements. Worst company ever and get rid of the useless ask box!

The only reason they get 1 star is because you have to rate them before you can add comments.... I would not recommend DHL to ANYONE! Extremely poor customer service. No one knows what they are doing at ALL. Simple put, the right hand does not know what the left is doing. Paid for a delivery service that did not happen as promised. Released for pickup....NOT DELIVERY by DHL 5:30 pm Friday afternoon, 3 days late! DHL also AUTOMATICALLY charged my account for INSURANCE on my last 2 shipments that I did not approve or request.

I ordered a package from the UK and DHL is who was supposed to deliver it. I was sent the tracking information and asked for a signature upon delivery. The package never showed to my house, and it was marked delivered. I have cameras around my house and truck never came down the street. Now the question, is where is the package? I called customer service and noted the information in the computer and sent an email stating they contact the driver to see what happened. It's now after 5pm in Houston and the office is closed. I will not eat the cost for their screw up, and I got zero answers to resolve my problems. I will stop ordering from that company because of DHL.

I ordered a swimsuit Monday July 1st and I paid for extra shipping to get it Friday the 5th of July so I could have it for the beach. Well it’s Wednesday July 10th and I still haven’t gotten my suit suit. I’ve contacted DHL and the guy who is delivering the package hasn’t came to my house at all and I have been home and they have said they tried to delivering it when they haven’t. So today is July 10th and I’ve been sitting outside at my mailbox for 2 hours waiting for my package and it still haven’t came so if it’s not here by 8 pm that’s another 4 hours then I am going to be a very upset customer. This is ridiculous that I have paid $30 for shipping and I ain’t even getting it the day I was suppose to. And that fact that I’m sitting in the heat right now, been sitting here for 2 hours and still got 4 more hours to go is absolutely unacceptable.

I was given the choice of regular delivery from DHL or FedEx for one price and expedited delivery for twice the price for parts I badly needed. Sadly I chose DHL. I received notice from the company the parts were shipped and would arrive Tuesday. When I checked on Tuesday, they hadn't been picked up by the carrier yet. I contacted DHL and was lied to and treated terribly. The place I ordered the parts from was very gracious and said they would handle DHL. I've never used DHL before and, after what I went through with this single order, I'll never use them again.

I received a notice my package was delivered, however, the package was nowhere to be find. After numerous calls to DHL they finally admitted they delivered the package to the wrong address. I was told they are making arrangements to pick up the package and to redeliver it to me. Every day I call for a status, and receive the same answer. The package is being retrieved and will be redelivered tonight. Issue is still ongoing. Maybe they are trying to wait out the claims window. This company is terrible. Their job is to deliver packages and they can't even get the destination correct. Amazing how DHL survives. And they are not cheap!

I’ve had DHL deliver to my house with no problem a few times before but this time they delivered my package to my neighbors’ house. I’m glad they provide a proof of purchase picture because I would’ve just assumed my package was stolen since it said it was delivered but wasn’t outside of my house.

I got a text message stating your package is schedule to deliver today (June 27th, 2019) by end of the day. When I check the shipment tracking on DHL website it clearly stated package was given to the drive and scheduled for delivery by end of the day at 11:40 AM (June 27th, 2019). When I call DHL people they said my package was supposed to deliver on July 1st. It came early and DHL people told me that they don’t have time and space on the delivery truck to deliver before the scheduled date. That’s fine why did you send me a text message that states delivery by end of today (June 27th, 2019)? It doesn’t make any sense to me. For me it’s like inviting someone for lunch and serve the food and tell him, "Hey I am sorry, why don’t you come after 2 days even though I invited you today."

DHL eCommerce is a shipping company which en routes the package to a second shipping party usually USPS. The common issues are: very prolonged shipping time and undelivered items. In general it is an economy way of shipping with bad results in general.

Then the reviews go right into the real ones, ALL negative, this is because DHL cannot pay for all 5 stars. My story is no different than the hundreds, nay thousands others. I honestly cannot understand 1, why they are still in business, 2 why anyone still uses them, 3 why they don't change and make it better? I get it. They are cheaper and they go overseas but come on, is it worth saving a dollar or two to have your customers either not get the order, or it's horribly late, or even worse, never shows up, how does this help the seller who chose to use DHL?! It doesn't, in the end it hurts both the buyer AND seller, I know because DHL has burned me as both, so much so that I refused service and refuse to use them. If I buy anything online anymore, the first thing I check is where they are located and who they use to ship, if DHL, nope.

If I could give them zero stars I would. They have delivered stuff for me twice and BOTH times it's been a nightmare, so today I going to write a review. STAY AWAY IF YOU CAN!!!! They delivered my package to someone else. They SIGNED it. The name CLEARLY DID NOT MATCH and they let that person keep my package!!! Wtf!! Now I have to wait because a delivery driver could not read well enough to deliver to my door, or leave it in the parcel locker if you aren’t sure! My package was very expensive and from an international company. I don't want my money. I want my PACKAGE!!!! Not that they offered to refund me.

I paid $12-14 dollars MORE for express shipping. The delivery driver said he knocked on my door which is a lie. Three people were in the household fully awake. I called the customer service line and they did not help one bit. The first employee I spoke to said I could go to one of the warehouses, keep in mind it is 35-45 minutes from me, to pick up my package which I was okay with, until they said “your package MIGHT be there”. So they put in a “ticket”, I get a call back by another employee, a female this time. She tells me I’m going to have to wait till tomorrow 6-7-19. I advised her I will be out of town and that I paid express shipping for that reason.

Rip off customer services number and zero tracking. The main reason not to use DHL is their customer service number is 7p per minute. I think they intentionally screw up their parcels as they can make a fortune from these phone calls. I used DHL a few years ago to bring a package from China. Why have a tracking system that does not track? After that experience, i vouched never to use them again as first impressions gives you a good insight to performance.

Sent package to Thailand (Bangkok). Takes 2 days to reach Bangkok (great I thought)... BUT, the route now goes to Hong Kong for whatever reason... And then takes 8 days to get to Bangkok. NEVER AGAIN will I use DHL.

This is my ongoing story with DHL which is still unsolved till this moment on Dhahran, Saudi Arabia; I made my shipment with receiver name and address as DHL officer ask on May 28, 2019 at 14:31PM. Later after three (3) days on June 1, by accident, I found out from DHL tracking system the shipment is on hold. From the next day I handed it to their officer (June 29) and since then no one care from DHL officers to call me though they have my mobile number and E-mail.

I buy inline skates online for 500 dollar and send it with DHL to Cambodia. My home far from customs clearance office. And DHL asking 290 dollar only for formality fee. And they refuse to give me other solutions besides come and get the item by myself.

If you want a simple delivery from Mexico to the USA use UPS or any other because DHL sucks. I dropped a pack and paid for express delivery and now it is 3 days delayed; and they say it's company's policies (which no one at the offices warned us about when dropping and paying). I think DHL should manage their process and tell in advance when they can't deliver instead of pricing you the Express Service (that is quite expensive) and then let you know that they can't deliver. I've lost all trust and a possible deal, so tell me who's going to refund me that deal worth thousands of dollars.

I had to send an envelope to Simferopol, Russia, and call DHL to see if they deliver there. One agent told me no, and another one said yes, they for sure can. I personally came to the Las Vegas location and asked the rep to check, if delivery is possible - he looked in the computer few minutes and confirmed - yes. I even asked him to check with management - I let them know it was prohibited area for some time. He went back to office and confirmed again -yes, for sure, will be there in 5 days. What more could I do?! Manager confirmed, right?!

Controlaccount work on behalf of DHL as a debt collector. I had an invoice from DHL for £996.23 for the importation of two mobility tricycles including a levy for £361:23 which I did not understand what it was for. I thought it was an import tax but a mobility scooter is zero import tax so I thought I would query it with DHL. So I sent them an email and they said not to pay it while they looked into it. Nothing happened then until I got a demanding letter from DHL so in receipt of that I paid the difference between the £996 and the £361 expecting them to come back and ask why, so I got my original question/query answered. DHL drew the money from my bank on the 17th April and I then received the debt collectors Controlaccount demand on the 26th April for the full amount plus debt charges. I then sent a recorded letter (I have signatures for acceptance) to both DHL and Controlaccount outlining my invoice query and asking for an explanation.

If you order something from out of the country with ANY other courier, there is a high probability you won't pay anything outside the shipping charges you originally paid. With DHL, that goes out the window. They will make SURE you pay every duty and tax possible on your items, then they will "pay it for you" and require you to pay them back. Oh, and for this service they will charge ridiculous fees and taxes ON TOP of all of the money you already paid (which with any other courier you would not have to pay). Avoid them like the plague. They are crooks. Just do a Google search for "outrageous DHL fees" etc. You will see pretty much anyone who has ever dealt with them makes a point of avoiding them in the future. I honestly don't know how they stay in business. The former CEO's last name was actually "CROOKS!"

Zero stars actually.

I had a scheduled pickup for my courier. Day-1, service person called me when I was at work and was not ready to wait for me to come to the gate. Next day I got just a call which I missed when I called back it was not accepting incoming calls. Third day the person called me when he arrived and expecting me to be there in no time, since I had handed over the courier package to my mail dept. The person took it without the courier label on it and by the time I reached to the mail room the person had left. This is really disappointing and unprofessional behavior. I will never prefer such services in future. DHL would be my last choice.

This company is a joke. I paid 14.95 in extra cost for shipping to have a package delivered and they claim they couldn't find my address. No I have to wait another day in order for my package to be delivered. I already had to wait the entire weekend. TOTALLY UNACCEPTABLE WHEN I'VE PAID EXTRA IN SHIPPING FEES.

I had a package coming to my house which they tried for 2 days but failed since I wasn't home in which they left a note saying they'll try again, that's no problem. Third day they were to arrive I made sure I was home. After waiting half the day the tracking information stated that it was delivered and signed for which was false since no one came to deliver the package. After a few phone calls the courier said that he attempted to deliver the package but no one was home. This was in fact a lie since I was home with my vehicle in the driveway waiting for the package at the front window. Even if he did come and I *somehow* didn't hear a knock or see the vehicle, would he not have had to leave a notice of attempt? Written on it the next attempt or where to pick it up? Regardless he lied about delivering my package and I am still awaiting its arrival.

Hello!! We had very bad experience with DHL. CSE is not responding properly. Disconnecting the call in between etc. They dont even value to customer's time. People are so lethargic they dont even put effort to type proper invoice.

I was receiving an import from China, and DHL contacted our company in regards to needing additional documents. No big deal. I provided said documents, and the import contact (Israel **) responded by telling me the documents are incorrect. Okay, understandable considering I wasn't positive on the information they needed. I asked her, what about it was incorrect so I may fix the issue. It was vague response after vague response which doesn't help. I tried reaching out to her via telephone but she was never available. DHL took down my phone number to contact me, but Israel responded to me via email saying that they didn't take down my full phone number, and also my shipment was in danger of being sent back to the sender.

This is the worst company you can ever shipping or receive a package through!! Horrible customer service and courier. Customer service reps and the local station told me one lie and excuse after another!! Avoid using them at all cost!!

We had a wonderful experience with DHL driver Chad ** today! He came to our house in Nebraska and we weren’t home to sign for the package. My husband had bought a mother’s day gift for me and wanted to make sure I got it on Sunday. So our driver Chad agreed to meet me before he left town to make sure I got the package! He went above and beyond and we SO appreciate that. Great guy!

The absolute worst shipping company on earth. I’ve now taken to calling any company I order from to find out how the send out orders. If it’s DHL then I shop elsewhere. The last 7 items I’ve order (7), have been delayed. In DHL's own words, “Your package has experienced a delay in transit”. I will gladly pay whatever it costs to not deal with these people.

This is the 5th package I have had delivered via DHL in my 2.5 years of living here. This is the 4th time the delivery had an issue. Most of the time it will be delivered to another house in my neighborhood, or tracking shows out for delivery for a few days before actual arrival. Today the driver indicated it was delivered, but there was no signature on the e-waybill, so I cannot fathom how that makes sense.. Very bad business.. Their tracking didn't update until after it was allegedly delivered, "allegedly" being the key word there. It was shipped from Korea (plenty of time for tracking updates) from a really reliable vendor who will take care of it. Beyond absurd and obviously shady. I am no longer going to buy from vendors that even offer DHL as an option.