DHL Reviews

A few minutes later, I entered my tracking number in the DHL website and discovered that the package had been delivered and signed for that same afternoon. Since the waybill was marked for a delivery signature by only my wife or me, and obviously neither of us had signed. I called DHL again to complain. I was told that they could try to recover the package but that it would be better if I went to the delivery address myself and tried to get the package back. I did exactly that and the person at that address told me that she had not been at home at the alleged time of the delivery and had never heard of the man who supposedly signed for my package.

I called DHL again, incensed that their driver had delivered my package to a stranger at an address where no one was home. I assumed that the package was well and truly lost, but hoped at least to file a complaint against the DHL driver. I was told that, since the waybill did not specify person-to-person delivery, they were well within their rights to deliver the package to anyone who was willing to say that they knew me and that I lived at that address. They refused to accept a complaint against their driver, since they said they had no way of telling who was telling the truth and who was lying.

I lost a renewal credit card which I had to immediately cancel, a letter from the IRS the contents of which I'm still trying to determine, and an irreplaceable handwritten letter from a great-great uncle to another family member, written in 1863.

Later that day, my fiancée had informed me that the customs charge was 44% and not 20% as the DHL representative had quoted to me. I informed her to tell them to send it back as that would have cost another $US 400 and that we were not going to pay that. After I found this out, I immediately contacted DHL to request that they send the package back to me and promptly refund my money because their agent misinformed me and lied to me. I would not have sent it with them if I would have known that it was going to cost me that much at customs. I received an email back stating that the package would be returned to me free of charge, but my situation did not qualify for a refund.

Now I have to wait till tomorrow to find out if they are actually going to return the package. But they still will not give me a refund even though they are the ones that told me that the customs charge was only 20% even though in reality it is 44%. I believe they are running a scam here telling people false information so that they can steal their money without having to provide the service that they are being paid for. It is now July 1, 2010 and I am waiting to hear whether I will get my package back. And I still feel that they owe me a refund. Don't let DHL steal your money like they have stolen mine.

I do not know the total economical damage as of yet. There is the $US 279 that I spent on shipping. The laptop was $US 500, which I am not sure at this point whether I am going to get it back or not. Then there is the mental stress caused by DHL because I lost sleep worrying whether my fiancée would be able to get her birthday gift. Then my fiancée’s mental stress because of the customs in her country. Also, the problem that my fiancée needs a laptop so that we can make plans for our wedding together and can talk to each other about the details. There is a lot of underlying stress factors that have caused us both to loose sleep and caused a degrade in performance at work and home lives.

When I got the invoice, I had been billed $403.51. So I call DHL and filed a dispute. I haven't heard anything about this until this week (June 27 2010) when I got a demand for the payment from a collection agency. I am a small business and I work on a small profit margin and I have perfect credit, never missing a payment to any vendor in 13 years. I was hoping DHL would somehow split the difference. They said the weight was calculated on a dimensional weight, but I did list each carton dimensions and weight. I have been shipping with DHL for 5 years and this is the first time a problem like this has occurred.I won't be doing any more business with DHL

A day after, I received a phone call from DHL New Jersey location telling me that a delivery attempt was made at 11:45 and nobody was there. It's a complete lie. I was outside waiting for my friend and nobody was there. If delivery attempt was made, don't they so suppose to leave a note on the door? Somebody call me from the NJ location after 45 minutes at 12:25, something like that, asking me if it is ok to deliver the package tomorrow. I called DHL, explained them what happened and they told me that the manager will contact me within an hour. He didn't call me. I have to call back and they told me that there was no note on the account saying that the manager supposed to call me at all. Then I got to speak to a manager and he is telling me that because I am a resident then it should be arriving until 8 pm.

Bottom line: Nobody was here (DHL) at 11:45. No delivery attempt was made. Moreover, no note on the door and then they call me to ask me if it is ok to send it tomorrow! After speaking and calling several times, they are telling me that, “Oh, because you are a resident, it will be until 8 pm. That was its all about paying top money for something that didn't came on time, trying to manipulate me (asking me if it’s possible to come tomorrow) and then give me an additional excuse that because I am resident I should wait until 8 pm. After all the hassle lying, manipulation because the driver had to do other business or other arrangement, I have to pay a price, aggravation, lies, manipulation, and on top of all they try to make me look that I was not there! Where is the note that he supposed to leave on the door. Each truck has a tracking device on their trucks. Could anybody proof me that he was at my street at all? A complete lie! Manipulators doesn't worth the money, hassle, aggravation and the worst part is that they still trying to make you feel guilty after they lie and manipulate me.

No call came, so on 27 January, I called them. No address was marked down. I informed them that I had previously given that information, but gave it anyway. They called back on 29 January to complete the payment and verification. They received a payment of $70 to ship the package and the payment was processed that same day. I was told that it would take two business days for the package to be delivered.

On 3 February, I received a call from the delivery guy who was trying to drop the package off at the original address. The delivery guy was informed of the error and was told that it was supposed to be sent to my current address (out of province, but still in country). The package is still sitting in the same location as of 9 February, and no record of when it will be sent to me has been done. I have missed deadlines and payments have been received to DHL but no package was delivered.

On January 4, 2010, I noticed that the parcel said "Clearance delay" on their online tracking. No one contacted me or the intended recipient, and the parcel was sitting there from December 31, 2009. I figured being the holidays, things are slow. So I would call. I did and found out that customs was holding the parcel, but the DHL rep I spoke with did not know why. I received a call from my fiance, and he was livid. DHL called him and advised that he would need to pay $21000JAM roughly $260CAD to pick up the parcel. He told me his immediate reaction was ship the parcel back. I told him to cool out and that I would handle it on my side.

I called DHL, very confident that this would be cleared up quickly, as I had been assured that with the Pro Forma invoice, there would be no further charges and DHL Canada would handle everything. Boy, was I wrong. The DHL rep told me I filled out the wrong invoice and that I needed to fill out a Commercial invoice ASAP. So I did, and they sent it on to their depot at Kingston Gateway. That was January 5, 2010.

Now, it is January 30, 2010, and the parcel is still being held by customs. Jamaica customs supposedly reevaluated the contents of the package which included a cellphone, Bluetooth, mp3 player, and key chain. I paid $225CAD for these items. They adjusted their fee to $14800+JAM. I told DHL Canada that I am not paying a dime and they made a mistake, because they gave me incorrect information and I need the parcel returned to me in perfect condition. For two weeks, I was given the runaround.

Finally, I have been told that customs is refusing to return my parcel, because ignorance is not a valid enough reason to return the parcel. If I do not pay the $14800+JAM in 90 days, my parcel will be marked as "Abandoned" and disposed of. I told DHL Canada and I sent them a letter that I will not be paying any amount they needed to foot the bill or get my parcel returned somehow. One of their representative, Richard, advised me that it is not DHL's responsibility to know how customs operate in the country I am shipping to and that it is my responsibility, and I should have known what the correct paperwork is needed to ship to that country.

So, here is the long and short of it. When you use DHL to ship, you are not paying for the service; you are paying for the name that heads your shipping document. The fact is you are shipping your items yourself. DHL is not responsible for giving out correct information to their customers; when it comes to that, you are on your own. It is not about the money; it is about the principle. I have been reading some of these experiences of others online, and it is apparent that DHL has been doing this for years, and we continue to let it happen. I will not just let this slide by. They are unscrupulous and completely unprofessional!

My fiance did not get a gift this Christmas. We are to be married in a few months, and this situation is like a bad cloud hanging over us. The key chain is a something my son bought himself for the man who is to become his new father figure. We wrapped the gift together in Christmas wrapping paper, and my little boy put a note on it himself. My son is devastated that my fiance did not get his gift and can't understand why.

In an 8-year-old's mind, fair is fair. We paid for a service and expect the service we paid for. I could understand if I was informed of the possibility of more money needing to be paid and still sent my parcel with them. Then I would be responsible for the COD charges. But I was never informed by anyone, and my fiance has been without his gift for one month now when I was told it would take 2 days to get to him. This is a complete travesty, and living in a "first world" country, you would think there is some kind of justice for a disgusting company like this!

They finally found the address but this time, they said my father refused to pay the duty and taxes (I have shipped to my parents for 10 years and I never heard such a thing that the receiver has to pay taxes on a gift they are receiving). So I gave DHL the permission to bill my credit card. I came to find out that actually, my father was never asked to pay anything and they never attempted the delivery. When finally they delivered the package, I called my father and at my surprise, they charged him the same duty and taxes that they charged me. So I called Andrew but he would not pick up the phone so I left a few messages. But someone else called me today in the morning saying that it was a human mistake.

DHL does nothing other than human mistake. Do not use this company. Worst mistake I ever made in 10 years of shipping to Europe is giving DHL a chance. Believe me, it's not worth the money ($73.00 + 18.59 + 18.59 = 110.18) and less the aggravation and time spending with their incompetent customer service.

DHL did not even check with the person who answered the phone call, whether he knows anybody with a last name Wang. They simply delivered to another address. Thanks to their behavior, all my personal information from the bank has been released to this Zhu L., who made no attempts to return the document to DHL or myself in over a week.

We have no clue on what will happen on Tuesday. I am so annoyed and mad that I am on this site the same night the second attempt/excuse was made. We will not go and enjoy our long weekend. I cannot work either, no money will be paid. The family had their own plan to leave already. Other researcher are not coming now. I am just mad.

Several times, the customer service told me that they would e-mail the Dublin facility to be sure that I would receive the package the next day, that was sometime last week - still nothing. I have asked DHL customer service for the phone number of the Dublin facility, I have been told that I cannot call them - some service. I would suggest to anyone thinking of using DHL - do not use DHL under any circumstances! They have no customer service personnel who can provide any useful services - this is the most pathetic bunch of idiots I've ever encountered. I've even suggested DHL call Fed-Ex and have them send it overnight, at least I would get the package - but since they can't locate the package, I assume they couldn't give it to Fed-Ex.

When I call DHL on Sat. morning I was put on hold for over 5 minutes because they could not locate the number I gave them. MBE had been in touch in the meantime explaining that the computerized system they leased indicated 2 day DHL ground delivery was guaranteed. When I attempted to check tracking online the tracking number gave an error (my computer remembered the number that had worked earlier; it had just disappeared from the system). I called 1-800-CALLDHL and was told that their records confirmed my last sighting of departing Atlanta at 2:02am Friday and said it had been scanned in at Allentown PA at 6:48pm on Fri. 10/17 and was scheduled for delivery tomorrow (Sun). This was after she told me they were closed until Monday.

She told me it had been scanned 3 more times while in Allentown - 9:19pm and 9:21pm on 10/17, and at 4:17am on Sat. 10/18. When I asked about the number of PA scans she said that I wouldn't understands - not something a disgruntled customer wants to hear. When I rhetorically asked why anyone would use DHL given they didn't guarantee their 2 day deliveries and in fact promised only that would take up to 6 business days. She suggested because it was cheaper... I replied that I didn't consider $30 cheap and could have mailed it USPS for less and gotten it there by now.

I asked for a number at the Allentown facility to lodge a complaint and asked he to also send them one on my behalf. The number I called directed me back to the 1-800 number for complaints but offered an option to report missing work. I left a voicemail giving my name, number and reporting my missing work - along with the tracking number.

It's too late to fix the mess they've made and leaving that message made me feel only a little better. I strongly urged MBE to drop DHL from their options and pursue getting the refund they offered me out of them. I strongly urge you to look elsewhere for your shipping needs - it isn't worth whatever savings they claim. Time is money too.

The order was a very important gift that I needed on 09/25/08.

1. I have failed to make a new british student visa while I am in my hometown 2. I have missed the deadline of applying the accomodation in UK, which can be disastrous later 3. At the moment of filing this complaint, my parcel is still in Brussels. The later I get my parcel, the harder it will be for me to go back to study in UK.

Next day, second attempt, not turned up, according to the DHL tracking website, he has been and no answer and have left a card. Door bell working and not sounded, no card left, clearly this idiot has attempted to deliver my oven to the wrong address.

Because of this pathetic driver, JML lost me as a customer, I cancelled my order, and I am not getting my oven. I have taken 2 days off work for this.

i dont know when i am gonna get my papers. I needed those paper to be deliverd on friday.

When I looked into their website for the status, there was a suprise waiting for me...My appartment keys was delivered into DHL office in Erbil/ Iraq instead of agency in Istanbul/Turkey...Is that an acceptable mistake? I said okey, everybody can make error. I called DHL France Customer Service and I tried 5 days to redirect my keys into correct country! After hours spent on phone and explaining into each call agent my problem finally Friday they redirected my envelope to Turkey...But suprises never end with DHL.

Today When I looked into their tracker system, my keys were again arrived into Iraq but this time into Bagdat after going to UK and Germany..When all these things were happening, my real estate agent called me and said persons who would like to see my appartment saw another one and not potential customers for my appartment anymore. And some others also...I am still calm, I am waiting and wondering the capability of DHL to sent my keys into correct adress...As of today it has been already 10 days that I sent my envelope.

After my 5 days try to send it back to correct adress, today again I talked to DHL customer service agent and get a promise to deliver it on Monday!...Should I belive it? I dont believe actually...What I believe DHL France is really giving zero quality service on delivery and their customer service is a waste of time...They are doing what they wanted to do, not what customer asked...

I have lost over 60 orders from customers (and still climbing at this time) because our shipment was needed to manufacture our retail product.

This was my paycheck, and my boss is in Europe for two weeks on vacation.

I called at&t only to find out that they had once again used DHL to deliver the item and the carrier once again reported leaving it at my door. I know that no one stole the item because I was here looking out the window , walking in and out of my house refusing to leave until I got my item.

This is 2008 I order everything online or over the phone I have never had a problem recieving any item from fedex , usmail carrier, or ups ever. These two lost items were the only items ever lost that have been shipped to me and were delivered by DHL and company I have never used before and will never use again. I believe the items were stolen by the carrier since he never made it to my address.

I had no problem getting my account credited for the missing items through at&t but refused to order anything else from them just in case they used DHL again. It was very stressful and I spent a lot of time on the phone being transferred back and forth before someone took care of the proble. But I will from now on never order an item from any company period that uses DHL to ship my package.

When my shipment did not arrive, and DHL told me it was lost after it arrived in Lafayette, I had to reorder the laptop. I called the DHL office in Lafayette. The manager (I cannot remember her name except that she is a female and her name starts with an "L") was very rude and hung up the telephone on me! I'm the one with a lost package, mind you. I asked her for her manager's contact number. She told me he was out of town and gave me a bogus number which led me to the corporate office, not to her manager.

So, I called DHL customer service and informed them that something suspicious was going on after shipment leaves Lafayette en route to Alexandria. I informed them of my two laptops that were "lost" in delivery. The customer service representative was very polite, took my information, and told me that a manager from the corporate office would be in contact with me soon. THis was last summer and I'm still waiting for that manager to contact me. I love Dell's products, but would not order with them again because they use DHL. I know as long as DHL delivers my shipment, it will be mysteriously "lost" and I will have to reorder, costing me time and patience.

I believed I was immorally ripped off. The loss was not only $1600 plus the money we paid to ship, plus the emotional humilliation dealiing with the company.

I tried on-line chat, e-mailed complaints, e-mailed complaints to the President's Office, e-mailed complaint to Dell. My husband called the local office. They said they were just waiting for us to call them to say it was OK to deliver. Next day, I receive a call from local office. They will not deliver unless I am home to receive. I finally have told them to return the TV to Dell. I have told Dell to expect it back. Do not know what to do now. Sick, Frustrated, Angry, Disgusted. And every response from their Customer Service was completely canned. I do not think they even read my e-mails. Will never use them again. It will be a major deciding factor when I order on-line in future. If a company uses DHL, I probably will not order from them.

Package was never received and value protection was added in the event anything happened.

I will pay for this laptop for several months funds will come from a part of my life savings and part from my already small budget, the laptop is equivalent to almost three months worth of salary before taxes. We opted to avail the free shipping offered by my vendor so that we will not incur further cost. The laptop was handed over for delivery to FEDEX April 7, 2008 by my vendor in CA We expected the package to arrive in New York April 14, 2008. But FEDEX delivered it April 17. The laptop was to be shipped back to CA in order for it to be brought back to the Philippines hand carried.

We selected DHL 2 Day delivery in the hope would be able to deliver the item better than FEDEX did. To my dismay the DHL courier delivered it to a different address. Up to now i am still wondering if i will be able to get my hands on the said laptop. What's worse is that my relative is to go back here in the Philippines April 22-23. In this light, i am humbly requesting for assistance to be able to locate and deliver my item on time and in one piece. I have literally cried and lost sleep because of the mental and emotional anguish brought about by this incident. Worst scenario would be i will be paying for a laptop that i will not be able to use.

This could mean less food in the table for my family not to mention the additional baggage of paying for it. To DHL it may be just another case of lost package. But to me and my family it means loss of opportunity to better our lives much so make both ends meet.

I received a phone call from a supervisor who apologize and swore Id have the cabinet the next day. This, of course, never happened. I called the ship-center again and the woman said that they had a record of it out for delivery and no record sincethat the package was, effectively, missing. This cabinet is 18? by 18?, its not a tiny little box or envelope that could be misplaced. I was so upset I was ready to cry, and then to make it worse, the woman put me on hold for almost twenty minutes before transferring me to Brooklyn. Every time I called back from my cell I was cut off and couldnt get through: it was like being blacklisted. They had to have had my number, because I used my roommates cell phone and got through fine, but after I got another representative and explained the problem and the missing shipment, her phone couldnt get through anymore either. I e-mailed the shipper who got a hold of a manager, but again, all theyd say was that it was in Brooklyn, and then they transferred her to the warehouse that doesnt answer as well.

The representatives were all very polite, but they lied and covered the fact that the company had lost my cabinet. I finally called and asked for a supervisor and refused my account number, because I explained that as soon as she saw what was going on shed hang up on me. This lady was very calm and assured me we could work through it,? pulled up the account, and, low and behold, the number was transferred to Brooklyn, and the cell could never get through again. Almost two weeks after the delivery, DHL arrived at 9:00 at night, and a delivery guy said oh, someone said youd been looking for this.? Apparently hed just had it on his truck for all this time, hadnt bothered to log it in, and, according to DHL, all drivers are unreachable? once their out for deliveries (like they dont have cell phones? Please!).

To top it off, this man left my cabinet OUTSIDE my apartment when I had a THREE STORY WALK-UP, which I had paid extra for. My roommate and I had to shove it up the stairs, and fortunately it was in perfect condition, but I will never give DHL my business again, and I wont buy from any company that uses them as their primary method of shipping.

I want to solve the problem, but at the DHL Peru nobody care and DHL USA dont care easer. They send me from one person to other.

DHL violated their stated commitment to ship me my package within 2 days. I've paid for 2-day service, but I won't get my package for 5 days (they don't try again on Saturday.)

They've lied to me, failed to follow up, failed to try anything extra (like calling me when they were in the neighborhood) to rectify the situation, and have wasted my time and money.

No one has gotten back to me yet, just promises....

Loss of flight ticket and hotel payment since I was not able to travel out of the country without the passport.