DHL Reviews

I have never seen such low service in my whole entire life. I have been in retail for the better part of my life and I'm 62 years old and this is the worst company that I have ever been delivered to. UPS is wonderful. United States Postal Service wonderful. DHL is awful. I have been waiting for a package since November 22nd and I still do not have my package and it is December 14th. There is no excuse for this. None whatsoever. And it all has to do because I'm tracking with DHL. I will never use this company again. And if anybody else I order from uses DHL I will tell them I do not want to use this company. I will FedEx it. I will pay the extra shipping just to avoid DHL. I would suggest everyone else do so as well as this is the Christmas season and I ordered way in advance.

I've been waiting for the delivery for 2 weeks now. It is sitting in Secaucus New Jersey since December 1st. It is now December 10th. I live in Pennsauken New Jersey. Hour and a half away. Does a beautiful person. The package doesn't seem to be moving at all. This is the second time I've dealt with this company and the package just sits there for at least 2 to 3 weeks. This is the worst delivery company I've ever dealt with.

Whenever I see DHL my heart breaks a little bit. The absolute slowest form of shipping there could possibly be. I'd rather see they shipped my package via carrier pigeon. Last time I saw that my package was in some small town about an hour away from my house for 7 days...SEVEN DAYS!!! It had been a week before that it was originally shipped. I called and no answer. I wrote an email asking if it was lost with no reply. Then did receive my package. The tracking DHL offers never ever works for me. It's just the absolute worst company for delivery.

Ordered something from China on the 26th of November for my company which I needed for tonight by 10pm. First it took DHL a week to start moving the package. I started tracking it on Dec 5th. I'm in Texas so I expected my package to be delivered like if UPS or USPS would deliver. Well to make a long story short, the driver showed up at 830pm yesterday but my wife was in the shower because she figured no one delivers that late but DHL did. So now I'm sitting here, I have to be at my job at 10 and here it is going on 930pm and guess what... NO DAMN DRIVER IN SIGHT!!!

I listening to a package who suppose to be in my country since a long time. The first delivery was attempted and I didn't receive a message or anything else. Send a complain but always the same. After they send back my package without me asking them do that. REALLY BAD QUALITY SERVICE.

Nothing particularly bad has happened or anything, just wanted to share that when I see DHL is the one shipping a product to me, I know it will be the very slowest it can. My heart always sinks a bit when I see a company used DHL to ship my stuff. No lie. I am currently waiting on PC parts from a reputable online company. I ordered and it said DHL had the delivery. I cussed. However, it said the estimated delivery date was only 4 days out, this Tuesday by the end of the day. I wait all day, checking the porch now and then. End of the day I log back into the company site and check tracking… They changed it to expected delivery on Saturday. “Just DHL things..."

Worst delivery service I have ever used. Their customer service is so rude. They don't even answer the phone that they gave on their email for contact. They allow you to change delivery time and other features about delivery on their website, but they don`t implement those changes.

An item I ordered from NY was sent to DHL on the 7th of Nov. It was scanned in on the 9th. As of Nov 22nd it arrived in NJ. I am still sitting here waiting for my package and it is the 27th... I live in MI! I have NEVER in my life experienced a slower shipping than these people! I will never request or advise anyone to use this company. 20 days SO FAR to move 2 states away.

Please do not use DHL to ship to customers and -- customers -- don't let a company use DHL to ship to you. I do in fact have the parcel now, but in spite of DHL's system, not because of it. So -- this is a review detailing supremely bad service. My complaints are provided as a warning to others, and a suggestion to DHL that they improve their service or step away from this business. Recently DHL misdelivered a parcel from Central Asia to me TWICE, and DHL still does not know where it was delivered. (I do know, because someone at the wrong address eventually kindly accepted and signed for it for me. So I have it.)

I bought a Christmas gift for my husband via online and they shipped with DHL. This company is the worst. They are so difficult with getting your packages. First it was shipping to my condo, which they don't call your cell phone if you don't have a buzzer, so they show up and if you aren't outside/no buzzer they just leave without you knowing, second: I change the address to my friend's house whom the rep says will arrive tomorrow... still no package at her house, called again and nope it will arrive Monday so THREE DAYS LATER.

DHL is in the business of delivering packages. Despite following their guidelines to do a signature release, they didn’t deliver my package. Then they couldn’t find my package when I wanted to pick it up... This is a week after my package reached them in my city! The vendor I ordered from gives you a week for returns and now I don’t even have that option if I don’t like the product. Not to mention poor customer service. DHL told me only option to get my package was to go to their service center. I show up and they said they don’t have it. After I called and spoke to someone who said they’ll hold it at the center. I will never buy a product if their carrier will be DHL.

I don't work in the shipping and logistics industry, and therefore don't understand the intricacies of international shipping. All I can tell is when I'm promised to be delivered a package I expect it to be delivered. DHL notified me on a Monday my package was scheduled to be delivered that Wednesday, and I changed the delivery address that morning to ensure it arrived at my office where I knew I would be. Wednesday around 11:30 am I receive notification that they attempted delivery but it failed, which was false. I called customer service, they told me I changed the address and there was a miscue... Even though they read off to me both addresses properly. There was no delivery attempt made at all. From now on, I'll insist on FedEx or UPS and never give this company my business again.

I try to avoid DHL as much as I can. DHL is extremely slow, their workers don't have to stretch their legs and regarding documentation, they complicate too much. I ask every seller not to use DHL, but still some sellers don't have any other option. UPS is completely opposite from DHL. So many times they "process" package and it can be "Temporarily in storage" for one day without any reason, traveling 1000km in EU... It seems they don't have enough trucks, or I don't know why they keep package in storage for 24 hours now. DHL is soooo sloooowwww... avoid them whenever it is possible.

I don't write reviews for anything... Ever... But the customer service this guy showed today was definitely worth acknowledging! This is my first experience with DHL, so I'm not sure if this is the nature of their company or if they just picked an excellent delivery guy! But the guy called when he got to my house to inform me that he didn't like my instructions on leaving the package (says there were several people coming in and out next door) and suggested another place he could leave it. I was just so appreciative that he would go to those lengths to prevent theft and ensure I received my package. Excellent service, guy! :-)

11/20/2017 @ 8:20 pm. If I could have given ZERO stars, I would have. I ordered item from Amazon, who didn't indicate it was coming from China. Having had issues with DHL prior to this, I would not have ordered it. I tracked it and saw that DHL said it was an attempted delivery while I am sitting in the house with a view of the driveway. It NEVER was delivered! Now I have to sit here another day without any freedom of movement.

They don't care about being ethical and on time. They screw you around and make you wait all day for your package. They don't even give you a time frame. They say the package is to be picked up and then it does not arrive. Customer service on the phone is polite. They just say sorry and then sorry again. The truth of it is that the company is badly reviewed and is losing customers quickly. This is why they charge outlandish fees.

Delivery was promised yesterday, it was not delivered today either. It shows as being on the truck with the driver and a "specialist" will call me tomorrow morning. This is par for the course. A so called specialist calls and nothing improves. Within the past six months this is the Fifth parcel delivery to go awry. I have no choice re provider since this is the company my suppliers use. I am going to pay extra money and insist on FedEx. This is intolerable. My production had to stop today and I had to send people home. My Saturday trade show is canceled since we cannot make all the components without the materials. A disaster for me and my company.

If I could have given ZERO stars, I would have. On September 1, 2017 I ordered an expensive birthday gift for a child I am raising, my great niece. After the birthday passed two weeks later, I wondered what happened to the package. I tracked it and saw that DHL said it was delivered on a specific date (4 days before the birthday), but it NEVER was delivered to my address. I called the company I ordered from and told them of the non-delivery despite what the DHL tracking website said.

I sent my passport to the Canadian Embassy in Amman from Baghdad. I paid for return and 3 days ago I went to get it back, the employee was very rude and charged me again 85US$ without giving me a new track number or a receipt. My passport is still in the embassy, nobody picked it up. He was literally a thief, below is my old track number because he didn't give me a new one, please help!!

Sent very important documents via DHL -Botswana to South Africa. DHL decided to adjust/modify destination address without my knowledge. Recipient spent the whole day waiting for the package to no avail. When I went to the original DHL that I sent it through they refused to take responsibility of their error. Package still has not been delivered. The documents are very sensitive documents for my sons visa application and now the deadline will not be met. I am so annoyed with DHL. 3 years ago they misplaced my package with a passport and I had to go through the hassle of tracking it myself. Very incompetent company. I will be taking my business to FedEx from now onwards.

The problem is simple- I paid $20 for express shipping. It has now been 8 days. The first time DHL attempted to deliver they needed a signature and I wasn't home. I requested to have the package redelivered. Now they can't find the package. I am NEVER USING THEM AGAIN!!!

Horrible is the best way to describe the experience. I sent 2 suitcases from Germany to Italy trusting DHL for the first time. The counter told me it would take 2 days and on the 6th day, I am still waiting. On top of it, the status in the tracking system has not been updated since the 3rd day. When I tried calling the German DHL no, after half an hour I somehow managed to get someone to pick the phone up. Though it is International service, all mechanical instructions would be in German. Added to this when I finally spoke to a lady, she rudely told me in English that no one there speaks English.

I was expecting an important bank related package with my cards today which required my signature on delivery. I was at my home address when I got the 'delivered' SMS. I tried to reach customer care multiple times and informed this but all they told is that it is already delivered but to whom when I am supposed to get. When I asked to check with the delivery person, they were not ready to share any information. Finally, at night some unknown person knocks at my home saying this package was delivered to their home. I was lucky enough to get my package. The address is perfect and there was my phone number and name well written.

Case 1: Bad attitudes of the delivery man and without fulfilling the promise of the "door to door" service. Case 2: Lying and irresponsible. Lying just because someone did not want to walk upstairs and left my stuff irresponsibly somewhere without noticing me. I am so shocked the bad things happened to me within just 2 days. I don't know it's the same delivery man or not. But from now on I will use Hermes instead of DHL delivery service, even I used its services over decades. Disappointed.

Package was ordered a month ago. Customer service keeps saying 2 more days. I've waited enough. I ordered another package. It is already here. My package is lost and they won't give me a straight answer. It's been in transit to my house for 5 days. I live an hour from Houston. Why is it taking so long? No one will give me an answer. Just tell me I have to wait.

I was expecting a package from DHL that I was not informed I had to be present to sign for; therefore, it was delivered during an afternoon that I was working. I came home to find a sign indicating that the package will be delivered again tomorrow. I had a roommate wait in the apartment the following day to sign the package for me. However, the person delivering the package did not buzz the door nor came up to the apartment. My roommate went downstairs to find a "I'm sorry we missed you" package slip on the apartment building door. I then called DHL and told them to send the package to a shipping facility, since delivering packages at home has been proven too difficult.

I order from China often and it’s FREE SHIPPING and sometimes pay duty and taxes. I recently ordered twice and DHL for some reason was the courier. My duty and taxes was $4 on a $20 item however DHL charged me $25.52 tacking on another $15 plus tax to my charges. TWICE! They charged me more than the item was worth! I do not hire DHL to deliver my parcels so why am I paying them this ridiculous rate to bring my item 10 mins from customs? They are nothing short of THIEVES! When my items come by any other courier it is just the duty and taxes I pay not a courier fee. Whoever is hiring these people to deliver should be responsible for their outrageous fees not the receiver since I did not ever agree to paying courier fees. My orders say I’m responsible for duty and taxes. THAT'S IT! This company needs to be held accountable for charging receivers that did not hire them! They are the most cunning sneaky thieving company I’ve ever seen!

I ordered a package to a specific pack station. However for some reason DHL delivered it to their retail outlet, which was closed and was moving to another location. I tried to take my parcel 3 times, but I couldn't. The retail outlet is still closed. I called their customer service and they just told me that I need to wait and rejected to receive my reclamation. I will NOT use this company anymore!

We paid DHL a rush delivery for our kids uniform age 6 -14 yrs /old. Because we have opening on October 28 2017 and games as well. But the box did arrive as expected. But missing 34 pairs/pcs. The box was re-taped and we had a report that it was damage and they are retaping or repacking it. We pick it up at DHL office and open it at site (DHL office). We show them it's missing and they did not do anything about it. They just show us the number that we call for this problem.

My package arrived 2 days after I placed the order and during those two days DHL sent me emails and text messages letting me know where my package was and when it would arrive. The tracking service was the easiest service I've used.

This company is horrendous! Ordered an item from GNC (which is a whole other complaint) that never arrived, but DHL never even picked up the package, nor knew any information about it, and referred me back to the merchant. They are ridiculous! And even when I have used them successfully in the past, they took FOREVER to come! Horrible, I don't know how they are still in business! And their delivery drivers are CREEPY!

Both packages are received. First case, custom in Frankfurt sent the item to custom in Berlin. These have cause an extra delay of 3 days, after that, I receive a letter to come pick it up. Second case, also received, Deutschepost toke 23 days in total to deliver the parcel once it has reached Berlin. For me, case closed.

Frustrated and very very, disappointed. USED TO BE CUSTOMER. First, they gave me the wrong tracking number which had the destination of ** Columbus Ohio. Then after being lied to all morning til about 13:30 am, I was given the correct tracking number which was **, then lied to some more of course. I was told the driver is definitely going to make the delivery, therefore I must wait until 9:00 pm Eastern time. I told at least 9 of your employees throughout the day that I was willing to simply pick the package up the following day which would have been October 18, 2017.

DHL made a mistake and sent my package back. They told me a problem with internal communication. They apologized but didn't offer any help, suggested that I should request money back from the seller. But as this was sent with a package forwarder, this is not possible. When I told DHL this, they said I should sort this out with the sender. They offered no more help. Even with customs, as I had already paid customs fees and DHL said I should make a request to cancel these myself.

My package -- originally estimated for delivery yesterday -- now says "on hold" with no estimated delivery. The employee on the online chat (Darren **) was rude and incompetent -- said he couldn't tell me when I would receive my package. I have to contact the vendor. All he can tell me is "it's not lost." I can't believe how terrible this service is.

Bought an item from a seller in India. It was en route to DHL on Sept. 28, 2017, processed by DHL on Sept. 29. For the next SEVEN DAYS, no tracking. On Oct. 6, the item was in, ta! da!, New Jersey, USA. Why that long? DHL ships via PLANE. It does NOT take seven days for a plane to go from India to the U.S. Now the projected delivery date for the item from New Jersey to Massachusetts - after being handed over to USPS - is? Another FIVE DAYS! From N.J. to Mass.? This is nuts! I don't care if the shipper did use the least expensive shipping method, which I assume is what happened. "Least expensive method" is what? Tie the package to a dog and point it in the right direction?

Upon ordering we gave the correct buzzer code. When DHL arrived they put a sticker on the door stating they rang but no one was home. That was a straight up lie! After rescheduling a new delivery they did the exact same thing; exactly the same thing! They do not care for their customers because they know there's nothing you can do about it. We are now contacting the initial company to request that they stop using them as the courier. Shame on you DHL???

I ordered a package from eBay... I had no idea that DHL had anything to do with my delivery. I live in New York and my item was also in New York about 30 minutes from my home. Instead of DHL delivering my package, they sent it to an entirely different state. So, I went from a 30 minute wait to almost a weeks wait which in turn cost me money. People if your merchandise is time sensitive, PLEASE DO NOT USE DHL. Make sure that they have nothing to do with your delivery. YOU HAVE BEEN WARNED.

They don't know what happened with my package with a value close to $1,000.00 and they respond only with a ridiculous $187.22. They said that possibly the driver deliver to a different address, just think about; I put their office or center of distribution like a final destination and my wife should be pick it up there in Progreso de Obregón Méx, but the package never arrive to that city, they lost in Pachuca Hidalgo Méx. So my recommendation use a different company with more sensitive and responsible in the business.

I ordered something from South Korea and got FOUR calls from DHL and they said they got the wrong area code. So of course I gave them the correct one (which I know for sure I did not mess up seeing as I use autofill, ordered something else the same day and the area code came back correct). They guaranteed it would be shipped and delivered in two-three days. A day later I got yet another call and they said it should be in the next day. To say the least, it has since been a week and the package is still on hold. I give them -5 stars. Never using them again.

DHL Hungary failed to deliver an envelope to me. I was staying in a rural area, and DHL didn't recognise the address. DPD and GLS couriers don't seem to have a problem with my address. An envelope was dispatched from Netherlands in mid July, and returned in the last week of September, 7 weeks later. The sender indicated that DHL was given my UK mobile phone number. There is no indication of a call or text received from DHL, and no voice message. The sender did not give me the tracking number. I filled in the DHL on-line query form including UK phone number, but have had no response. With such Poor communication DHL lets itself down. 6 weeks loss for me.

I ordered a package from China a couple of weeks ago in the amount of $200. I'm a regular customer and this particular time they used DHL as the carrier. I was home all day because I was expecting my package so I signed a release for the carrier to leave my package at the front door. I received a notification saying my package was delivered and my front door was open all morning but the carrier never showed up. DHL did a 1 day investigation stating the carrier said he or she delivered to the correct address and by me signing the release I can't be reimbursed for my loss. I basically gave $200 away...

I ordered a product 10 days ago. They shipped the item DHL same day. The item shipped a few states away. After looking at the tracking, my item is literally sitting in each DHL location for 3 flipping days! Why? Now, it's in my state, but my item has been sitting in the same location for 5 days now!. Totally aggravating. I will not order anything online again if they ship it DHL!

I had DHL pick up a radial arm saw I purchased. Upon delivery, the BOL included a $40.00 charge for liftgate service, checked by the driver. I had no choice but to pay the fee, because the driver was not allowed to unload without shipping payment in full. The shipper advised me that he had told the driver picking up the machine that he had a forklift, but the driver said it was unnecessary to use it because he had a lift gate on his truck. Then the driver checked the box on the BOL, causing a $0.00 lift gate fee to be added to my shipping charge. I followed up with a complaint to DHL, advising that I did not request or need the lift gate service; the driver chose to use it. They sent back a letter denying the claim, stating only that the liftgate was used. I later learned that this is common practice with DHL: using the lift gate and charging for it even if it's not needed. DHL made an extra $40.00 on this delivery, but have lost my business with this sleazy tactic.

On September 06/17, I went to the DHL office at 80 Richmond Street - Toronto, to deliver an envelope to Cali- Colombia. The gentleman at the counter was really helpful and provided me with excellent "customer service". He gave me a copy of the receipt for tracking. The tracking system provided me with all the details of the envelope. I follow my envelope until his final arrival. The arrival of my envelope was on time as indicated in the receipt. I would like to mention that in the past, I used Purolator, Canada Post, etc. But those companies are totally lost with Spanish address - my deliveries were cancelled and I was never contacted in the matter. To my Latin America community - DHL is the answer. Thank you very much for the good service - keep it up.

Received a message that my shipment has arrived at a local branch in my city (Yanbu, Saudi Arabia). The message contained the working hours. I went there during the said working hours. Found the branch closed. The main entrance was locked and a steel gate outside the main entrance was also shut. I knocked on that entrance hoping that someone would open up for me. Suddenly a guy (appeared to be the branch manager) showed up from outside shouting arrogantly and asking why I am knocking?! I said I received this message and surprised the branch is closed! He said, "We are open from the back door!" And said, "I should have walked to the back door!!" The back door is a very small one that nobody can easily catch and does not have any signs of DHL and also there are no paper notes on the main door to mention what he said.

DHL America is the most terrible thing which ever happened to me and I lost tons of money already even though I paid for expedited shipment, but it looks like DHL has zero responsibility for their actions. I was supposed to have my package delivered by last Friday, after waiting all day I been told that there was a delay at customs and it will be delivered on Monday. Today (Mon), I spent ALL day at home waiting for that package, and suddenly got notice that I am not home! I ran outside in 30 sec (I live on first floor) and there was no sign, notice or any DHL car. The driver simply didn't come to my house and acted as if my building is problematic.

Ordered equipment from B&H Photo in NYC which only shipped that particular equipment through DHL, which is harder to deal with than either the local postal system (excellent) or FedEx (a bit fiddly but they do to the door delivery and accept credit cards for payment of customs brokerage fees, duties, and taxes). I will never again buy anything that has to be shipped DHL. The package went to Lagos where it was obvious that there was no such city as mine in Nigeria. The vendor and I started asking DHL what it was going to do. DHL gave the package a new tracking number and routed it through the EU where it's been sitting in Belgium listed as "dangerous goods" because of a lithium ion battery included with the package.

Very Upset from the DHL service very poor or worst! I shipped a laptop from USA. They showing a adidas show instead of my laptop. This very poor. They totally changed my product. Imma very badly pisssed and the DHL didnt even tell me of customs. They charge very high customs nearly the double of the product!!!! I never expected this from DHL! My rating to DHL is -0.0000000/10. Very worst. :( Never do shipping with DHL.

I haven't used DHL very often, but they seem to deliver at my door instead of at the end of the driveway. Good service, all in all. I have no problems but I don't see them as often as I do UPS and FedEx.

They claim that my document was delivered to my house. I am the receiver. I said I do not have it. They ask the driver and the driver said it was delivered to my house. I told them to check the GPS of their van to see if it even stopped in front of my house. Two days later, the driver said the same thing. In the afternoon, of the second day, the homeowner where they dropped it delivered it to me. He said his house number is 108 also but different street.

I used to ship documents to and from the Philippines years ago in 2003. It seemed to work pretty well, If you weren't in a big hurry to receive them. Condition wise, most were in very good condition. However, problem here was in the Philippines. The parties DHL had to rely on were "ok", not much you can do when dealing with third party helpers. Then, at that time, you had to go get your documents from I think their post office. Prices were reasonable and one thing I liked in the U.S., was that they would come pick up what you had to send. Very quick about that. I think I would recommend them based on the experiences I had with them but just don't get your expectations up too high.

Everything I have ever ordered and was shipped through DHL has been late and not just a day or two. The last time, they were 10 days late, and I'm still waiting on a package ordered 2 years ago.

DHL is the best of all 3 carriers overall! Fast, courteous, and safe. I used to use them a lot before drugstore.com went out of business and it would have been nice had they directed me to another business who used this carrier.

My only complaint about DHL is they need to make their site more user friendly & less confusing. Whenever I order something online, & it's shipped via DHL, I can never find the exact area to track the Global Mail shipping tracking page. Simplify it by being able to track ANY DHL shipping tracking # all in ONE search engine on the site! I mean seriously, that's like having a different customer service desk for each of the departments in a dept. store!

When I managed a store six year or so ago we used DHL for our payroll over FedEx. The delivery guy was always nice and polite and always made sure he handed the package to me. If I ever had an issue it was taken care of. I was sad when they moved away and we no longer used them.

TRACKING #**. Get a call "we tried twice to deliver no one home" on 08.21.17 2:20 pm cst. We tell DHL we'll be home 23-24 for sure. "Are there any taxes and duties owed?" DHL "no." Get another phone call on 22nd 2:22 pm cst. We tell DHL we'll be home 23-24 for sure. "Are there any taxes and duties owed?" DHL "nothing." On the 23rd we call DHL-Loomis. "Can we get a transport truck into your lot?" 3 calls and 2 hours later, "Yes you can get a transport truck in our lot." We get there. No we can't get in and turn around. Turned in a open field. Get in. I owe $30.16 in taxes duty and brokerage transaction fees??? They got the paperwork all **. Sat there for 1.5 hours waiting, burning my 14hr clock 6 calls later nothing done. We noticed our package was damaged, and watch DHL driver unload his van throwing parcels against a cement wall???

I was just thankful that I received my merchandise. And, Everything was fine. The package was delivered on schedule. And, the routing details were provided. Therefore I'm satisfied with the services.

Often do not bring packages to the door and sometimes even toss them over the three foot fence onto the yard to get rained or sprinklered on and damaged.

I was expecting a parcel shipped from England and received 6 different texts informing me of a scheduled delivery today which requires a signature. Three of texts arrived today. After remaining home all day, I received a final text at 5:00 PM advising that the package would not be delivered. After speaking with 3 incredibly incompetent people on the phone, I was able to learn that delivery was attempted at 4:56 PM. Since I was sitting on my porch from 3:00 PM to 5:00 PM, I am well aware that this was a lie but when I pointed that out apparently I offended some rule about being nice and they hung up on me.

DHL uses independent, ICs, for delivery in this area and I've been told by DHL that most of them do not read or speak fluent English which affects leaving parcels in the designated, safe & clean area near the security camera. They often put parcels in front of the door or between the doors which is a safety hazard for someone using a cane and a Service Dog. But DHL has never left a destroyed package like FedEx and UPS.

I used them once to ship a purchase from Dublin, Ireland to Dallas TX and it costs me about $20 because the store shipped regularly. I had a few days left on my trip and the package arrived home before I did, which was far better than having to pack and carry it around.

DHL at one time was a prominent player in the courier game but I feel no longer. I go back to the days of their purchasing of Flying Tiger and I've not use their services in 15 years!

Worse delivery service ever. I always have issues with them. I'm pretty sure they didn't attempt to deliver my package because I live in an apartment with a mail room and the apparent delivery attempt was on a Tuesday at 2 pm. I received no delivery slip to tell me where my package is and there is always someone in the mail room to receive packages. I called the provided number to find my package and they gave me a post office address which is non-existent. Where is my package???

I don't use their services directly but a number of my overseas suppliers do. I get a tracking number as is normal and can track my package from China say all the way home. Delivery dates have been 100% accurate to date and I get a text confirmation of date and approx time on day of delivery. Have also received calls from the driver if there is a small delay due to traffic which is great.

I have only used DHL a few times and overall they are very good. They always deliver on time, the parcels come intact and the pricing is moderate. It's better than FedEx but more expensive than UPS on average. I prefer to use them when I can.

DHL employs the most unprofessional people possible. I attempted to register my company for a business account with the NY area Jonathan ** Account Representative. My associate also called multiple times to communicate, but was also told that the rep would get back to him. After 1 month of excuse after excuse we still do not have an account set up. DHL You lost business. It has now been over 2 months and we were never followed up with as promised. Still no account #. Your representatives think they can ignore calls and email requests as if this is their personal business. This should be looked into. Absolutely unacceptable and unprofessional business practices. Shame.

A package that I paid $259.33 for NEVER arrived. It was supposedly left at my door on Christmas Day 2016 - after waiting for the delivery about 8 weeks, though the seller processed and shipped the package with a few days. However, DHL never refunded me anything. It took the seller another several weeks to credit the account and by that time I had taken the precaution of canceling the card used for the purchase. It took me about 5 months to actually get the $259.33 back. No DHL for me!

Have not had many deliveries from DHL and I'm so glad. The few that I have had were terrible. Fortunately, most of our deliveries are via their competition.

DHL cares about customer service and tries to get packages out on time. When I have a choice, will use DHL. Lot better than UPS & FedEx and good company to do business with.

They do not knock, they just leave outside and if we don't know it's there, sometimes it gets picked up by a stranger or driver will give it to anyone who walks out there thinking that is the person expecting it. Happened once to me and we don't use that service anymore. Sorry not a positive rating but average.

Very slow, rude service from the highest level manager I was given access to. No one answered my questions and the specialist was obstinate. After they never delivered the stuff I bought and I paid about 10 times in more for shipping than the stuff, they tried to get me to pay for the shipping of the return. This is the kind of bad experience that I will feel sad about every time I see a DHL truck or one of the types of things in the package. It would have been a lot of work, wasted if the person at the shipping store had given any information to my sender. It was a long drive to get to DHL and I did not get one apology and they kept the money which I cannot afford.

DHL is almost impossible to track. Since they hand off most of their packages to USPS at some point in time, that might be part of the problem. But there is no excuse for maintaining that a package has sat in the same facility for five days with no updating and that's not real. And if you contact them to complain, you get an automated response that says someone from their facility will contact you in 24-72 hours but that never happens and they never contact you period. Cheap to ship by but everything else is poor.

DHL lost my item while my item was on ve DHL driver. It takes forever to get customer service. Overall Arielle **, one of the Claim Dept is very very very rude, poor service and very anger while she talks. Very shame DHL. They hire such terrible person representing DHL. DHL customer service should be aware about Arielle ** about the way how communicate with customers bring money for DHL. Arielle ** is DHL claim dept and very very rude, terrible service while working for DHL.

The person who weighed my parcel indicated the weight in kilograms instead of pounds. They charged me an extra $100, and no one calls you back to acknowledge their mistake. The parcel took 10 days to travel from Montreal to France (it should have taken 3 days). No excuse, nothing from them. The parcel contained a computer with mentions of the box that it was fragile. The computer is damaged, and also I declared content value for insurance purposes, the customer care service never took my request into consideration.

This story is about a small parcel I had ordered from India to be sent to London. I do not live in London, so I had asked to send it to a London post office Post restante. British Mail generously offers this institution so one can send mail to the post office and collect it there. The sender of the parcel, an Ayurvedic firm, send their wellness products only to Commonwealth countries, so I had to come all the way from Germany to London. Shortly before I left for London I was asked by DHL India to send the phone number of the place where I was staying in London a hotel, so I sent the phone number. Much later I inquired why the parcel was not targeted to the Post Office but the hotel instead, and I got the answer that DHL delivers only when a phone number is given. Can this be? In Germany this is not a condition with DHL.

Whitehorse DHL told me they do not deliver anymore so I contact head office and they make them deliver. Need to hire people which like to work. Very disappointed with customer service in this location.

I had sent a package and bought insurance on it for 500 and when I was supposed to receive it, they had lost it then they didn't keep up the insurance part of it. I had pictures. DHL is one company that I will never have anything to do with again.

For 2 days I wait for my package. First, my packages never was delivered, not even with A sign in the door. I call the customer center in Miami and they said that next day will be delivering. I put a sign in the door, never showed up. This is the most unreliable carrier. Be careful, not a professional company.

Had a courier sent from India which had medicines. They got all the documentation from the person who had sent it. Once it reached the US it was put on hold for multiple reasons such as FDA approval etc and additional 40$ were charged apart from what was charged when actually posting it. I do not mind the wait for FDA approval but the customer service was horrible and the woman who spoke to me was very annoying and rude. I found the whole experience extremely inconvenient considering that the courier which was supposed to contain emergency medicines ended up reaching me after about a month.

DHL is by far the worst delivery service to be used by major corporations. The packages are generally untrackable as most of their packages are handed over to the USPS. I refuse to do business with any companies that insist on using DHL. Delivery time is usually at least an extra week and there is no accountability. Their lower pricing is still not enough to compensate for the lack of good service.

Slow as molasses would be my experience with DHL. I've never used their service for my shipments, but I've received several packages from sellers, and it took f-o-r-e-v-e-r for them to get to me.

Other reviews I have read of DHL blatantly lying about trying to make deliveries is spot on, they did this with us and then asked for money for some charges that should have been covered by the company shipping the goods (clearly stated on the paperwork). Their import department are the most incompetent and unhelpful people it has ever been my misfortune to encounter. They are always asking for extra payments for things that do not seem to be strictly necessary. We had a shipment stuck in customs for over a week and they asked more money for 'overtime' to clear the paperwork. If they cannot do the paperwork in a week then there is no way I will pay 'overtime'. We will not be using DHL ever again, TNT are much more efficient and do not find it necessary to be rude to their customers.

I have only used DHL twice, (I think). I am usually at work when the delivery takes place; however, on both occasions, the driver left the packages on the patio instead of leaving them where they could be seen by persons passing by. Much appreciated. Way to go DHL!

Locating a package: We have had a package was sent from California to Mexico, and we just found out it is being held in Customs for a certificate to pass a bottle of ** and a bottle of ** as medicine. DHL is giving us no assistance, will not answer correspondence, and their telephone system is set up to make you wait at least 20 minutes (we give up after 20 minutes). We had appealed to the CEO Greg Hewitt for help, but his agent in Mexico told him I requested abandonment. This has been a nightmare, and DHL has been intransigent throughout. For Mexico we would suggest FedEx or Estafeta two legitimate companies. We will keep posting, but we encourage anyone who has similar experience with these people to post also.

Hi guys of all UK. Don't trust on DHL in your life. I sent my valuable to Pakistan on 17 July 2017 and estimate time was 5 days to be delivered to Pakistan. After 5 days when I shock for not receiving my important parcel then I contact DHL customer service and he said you can sent me your passport and receiver I'D too. I sent on time but today total 26 days and parcel is not receive to Pakistan because hold UnLawfully since 21 July. I was my passport on 21 July but parcel still hold. Very very bad Company DHL. I am very disappointed and so sad.

Just had the most horrible experience with DHL today. They are liars and lazy. Do not deliver shipments on time and lie about delivery attempts. I will never use DHL again and recommend anyone to avoid them, so they don't go through the same thing.

We posted some children's clothes from Saudi Arabia to the U.K. and being in Saudi, the DHL office insists on checking the contents before sealing the package. The clothes were birthday presents for my grandchildren and Children's clothes are VAT exempt in the U.K. but the clerk in the Saudi office incorrectly filled out the form omitting the word children's. My grandchildren are 5 and 6 so quite obviously the clothes were for children.

I ordered a clothing article from the UK based site ASOS. Prior to ordering I was unaware that they shipped via DHL or I might have thought twice about placing the order. I was very eager to receive the package and paid an extra $10 for the express shipping which took the shipping time from approximately 8 business days (12 days) to three business days (5 days). On the third business day, Wednesday, the tracking updated to say my package was with the delivery person and would be delivered later that day. Only a few hours later the tracking updated again only this time to say "address information needed". I had never had such a message before and called DHL to inquire. They informed me that the delivery person could not locate my house (which I have never experienced despite ordering items from many different companies).

Will never use DHL shipping again! They didn't deliver my package on the scheduled delivery date and they could never give me a straight answer on where my package was located. Received my package too late and not where it was supposed to be left, which extremely inconvenienced me. Wish they were a more professional company and actually delivered my package on the scheduled delivery date.

I mailed a time sensitive document from New York to Dominica on Friday July 21st, I paid $55.00. I was told it would get there on Tuesday July 25th maybe earlier. That document needed to get there by Monday but I was able to get an extension for Tuesday since that's the time DHL said it would get there. I called DHL on Tuesday afternoon at 3:42 pm, when I realized the document was sent to Puerto Rico then back to Ohio. I was told they would research and someone would get back to me in 2 hours. 4 hours later, I called back, I was transferred to someone else and waited about 20 minutes on the line and no one picked up. I called back again and asked to speak to a manager and the representative put me back on queue where I got the initial select your choice.

"Waybill: **. Customs status updated. Thursday, June 22, 2017 at 02:46. Origin Service Area: COCHIN - KOCHI - INDIA. The Estimated Delivery Date is currently unavailable. Please try again later. Further Detail: Shipment has been given a release by Customs. Next Step: Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery."

Very bad customer service. I was supposed get my package and the guy didn't ring the bell, I heard my dog barking and it was the guy. When I went to the door the guy left. I called him and didn't return back.

Unlike many customers here, I have to say that all packages sent to me via DHL actually did arrive (eventually) and arrived in acceptable (although not pristine) condition. That's why I gave DHL one more star than my feelings about the company would support. The two problems that I have about DHL are their total lack of any sort of 'customer service' or support for the people receiving packages sent via DHL and their unbelievably slow shipping times.

Have sent a package through DHL on July 4th, Tuesday, 2017 and afterwards the parcel does not move any further (not arrived to distribution center yet after 3 days), I have called the customer service on July 7th to find out why, I first called the express international number and the lady told me it is the wrong department and give me another number. I called the number twice and the waiting time is endless and after waiting almost half hour, I have to give up. What a waste of time and money! By the way, the customer line is not free, they charge money for the so-called service, if there are any!

Recently my personal effects were shipped through DHL from Doha, Qatar to Halifax, NS Canada. There were several mistakes by DHL. They split up my shipment (2 suitcases were missing). 1 arrived 1 day and 2 more suitcases another day. Thankfully Air Canada Cargo emailed them directly and advised them not to charge me the $65 fee twice (it was DHL's mistake). Repeated phone calls to DHL were futile. I was told that when they arrived I would be contacted. I never received any phone call from DHL. They were very rude especially a person named Nikita. I called them 6 times.

I was waiting on an order from Antsy Labs. For months it was in transit, however the tracking number showed that it was halted in (and has yet to change from) Compton, CA, US. Apparently, the package was returned because DHL couldn't find the address it was supposed to be shipped to. I didn't find this out until Antsy Labs got back to me. I had a ticket put in with DHL, but no one bothered to respond to answer why my shipment was not being delivered. The kicker is that the address can be found in Google Maps. There is absolutely NO REASON that DHL shouldn't have been able to find the end location. These guys are the absolute worst.

I called DHL about shipping a document to South Africa. They assured me I would receive a discount on the transaction if I registered with them online and paid by credit card. I followed their instructions but, when it came to the credit card payment option, the system would not allow me to proceed. It said that it could not process my credit card payment because my destination was South Africa. This is quite baffling. Why would my US credit card not be acceptable if my destination is South Africa? How on earth are the two related. The call center agent knew that my document was going to South Africa. Needless to say I am extremely disappointed.

Well I ordered a ZENBOOK flip from Amazon about a week ago and I paid extra money for a quick delivery. Lo and behold, DHL is the quickest service, "Great," I thought. I was told my package would arrive in a week's time, on Thursday, I was happy with that. So I wait and wait and on Wednesday, to my surprise, I find a DHL delivery man on my doorstep with a package, it's my laptop, a day before delivery. I was very happy and impressed with dhl, however, my happiness was cut short when 5 minutes later, the delivery man comes back and tells me to give it back to him...

It has been couple times I'm having trouble with the service here in Germany. I usually don't write nor complain much, much this time I really had to share my experience. I have ordered a wardrobe online and paid extra for "Premium Versand", premium delivery, so I receive it on time. On Amazon where I looked up the delivery it was stating delivery for Saturday, as well the same on DHL website. Nevertheless, it happened that I was home on Friday, the bell rang (living in Germany currently), I was just washing my hands, walked to the buzzer, they already rang other neighbor and I thought they left it there. I just was not fast enough to catch them, they rang only one time, and did not wait 15 seconds and left. I later went downstairs, checked my mailbox, and saw that the neighbor did not take it, and I should go and pick it up in post-office. They left a note with a statement: One, who is not home has to lift/drag heavy by himself!

I've been waiting on samples for my startup for weeks now, they tried to deliver, I paid the customs, and then they just stopped trying to deliver my package. Days have gone by, nothing, but yet the driver has been dropping off other packages for other units, but yet not mine. I called the customer service line, the rep said, "Oh, we have been waiting for you to tell us what to do." "Excuse me, if I've paid the customs, and everything is set, no signature required, 24hr doorman to accept packages, why did I have to do an outreach to you about this?" "I've gone ahead and scheduled it for tomorrow, anything else I can help you with?" Me: "Okay, but why didn't you make another attempt or try to reach to me about the package?" Rep: "Okay, anything else I can help you with?" This was repeated, I was completely ignored and she was overly rude about the entire situation. By no means would DHL ever take responsibility for their mistake.

I have continually asked that my packages be delivered before 5pm and has given an alternate address to deliver after 5pm. None of my instructions were followed. When you call customer service they only tell you what they can't do. What's the point of having customer service if you are not willing to help the customer of give them promises that the drivers refuse to adhere to. I'm now on my second day of delivery and I was promised that my package would be here by 5pm and still no package. How does this business stay alive when they care nothing for their customers!!!

Over a year ago I signed up for a corporate account to ship goods via DHL. After being with them for a while they changed shipping rates without even communicated to me. After seeing the last invoice I contacted DHL rep and no one could find my account representative. After a month or so someone, an extremely incompetent woman said that she was the Account manager and that she did not know why my bill was so high. After multiple back and forth she actually broke the news and showed me a letter that it was supposedly sent to us several months ago. The online account had no alerts indicating the rate change nor an email was sent communicating such decision. DHL management is incompetent.

I took the morning off just to wait for a very important envelope that I was expecting. The sender wrote down my phone number to get text notifications from DHL. Great, I won't miss my package. They send me the first text message with a "out for delivery", however the next text I get is "Delivery attempted, recipient not home". I mean?!? What the hell, I took my morning off just for this very important envelope and they have the audacity to send me a text with a "recipient not home"???

I ordered headphones from eBay china, unfortunately it was my old phone on file. So after arriving Vancouver DHL called me and unable to reach. But I called them, they told me the problem, then I changed phone number and I also talked to brokerage to pay customs duty. Offered my credit card to pay. But they said custom not inspected and I should pay only online. So asked to keep track on it. So tracked every day and called them for five days continuously. Replied same. All of a sudden the parcel was sent back. Blaming me for wrong phone number. Though I had been talking to customers service every day, customer service and brokerage had no proper communication. I can only talk to customers service. They said everything fine only waiting for customs charges.

Why is this company in business? You can't talk to anyone there about a shipment. Promise a delivery date and failed to delivery. They refuse to acknowledge any wrongdoing on their part. Never use again.

I have never dealt with such a horrible, lazy, and unhelpful company in my life. Absolutely terrible experience. Will never, ever be using this terrible service again in my life. They lie. They are lazy and they just feed you with "next day" for weeks, and make you more frustrated especially when it's manager who is telling you this. Beyond ridiculous.

I ordered a couple of bodysuits from WaistShaperz last month and put in the delivery type as Priority/Express. Tracking was good and had no problems until when it was finally delivered. My address was supposed to be Canada Post FlexDelivery in my city (I'm always at work during delivery hours) but the ** part of it was that DHL NEVER uses PO Box numbers as the shipping address (didn't know about this when I phoned in). I got a phone call from my former boss at my previous job saying that there was a parcel for me. Turns out that the parcel was shipped to their work address instead of my street address. I NEVER added nor used it when I made my orders online.

So, I ordered a pair of gloves on eBay on 31st May. The seller provided the tracking number and informed me that delivery would be by 6th June at the latest. 6th June comes and goes and the gloves have not arrived. Tracking shows it took 6 days to go from IL 60160 to WA 98390. By Saturday 10th June I have gone on holiday to the UK so had to contact DHL customer service using the website. The same website that insists they will contact me within 72 hrs. 4 days later and I have heard nothing. The seller is no help, insisting they have no further information beyond what is available through the tracking service (and showing little remorse). With no other course of action I contact the customer service department again through website. However I ask my housemate to give them a call.

This should be a NO STAR RATING!!! I placed an order on Saturday June 10th from a store SSENSE in Quebec Canada and selected 2 day express shipping. Per DHL website, delivery will be "Wednesday, June 14th at the end of the day", which was fine with me since location was coast to coast. The day comes assuming that I will be receiving it in the afternoon but to no avail. I then checked the tracking on the website and it was "signed and delivered on 6/14/17 AT 856AM"!!!

My experience has been Horrible with DHL. My package was shipped on May 26, 2017 and still has not arrived. First, my package goes through a "random" search and delays getting here on May 29, 2017. I was told it would be here on Thursday June 1, 2017 by 530. So I called and asked if the carrier could call me so I could meet him to sign for it since I work during those hours. I was told that they could not do that. (But it was done in the past. When a carrier could not find my address they called me.)

About 3 years ago I sold an original Breitling watch through eBay to a person in Germany. Due to its value I decided not to use our postal system in Thailand. I decided to use DHL. A few days later I get a call from DHL in Germany saying my watch was a fake and they were sending it to Breitling to have it checked and it would cost me 60 euros! In the meantime my buyer was going crazy saying that I was a crook!! I told him to wait for DHL, they had made the problem. About ten days later the guy received my watch, I had no apologies from DHL for making me look like a fraud!! I know they have their own in-house customs department who seem to hold every shipment looking for money. After all this I swore never to use them again.

Firstly, my parcel was stuck in customs for 4-5 days, but I got a message from DHL that I would receive my parcel on time, so I opted for Signature Release. On the 5th day, I had to go out of town, and since my parcel was still somewhere in ether, I called DHL customer support twice and told them that my parcel should not be delivered before a particular date since I would be out of town! They confirmed me that the request was taken care of. But guess what, when I was travelling, I got a message that the parcel had been delivered! I had to call up my neighbor and request her to get the parcel from my front door and keep it with her till I returned. This is the second time that DHL did not heed to your requests. If that's the case, then why do they even have the option of making requests? DHL SUCKS BIG TIME!!! Their service was the best once upon a time, but it's become really bad of late!

I live in Germany. DHL is the most used delivery system here (it is linked to German Post). To begin, I ordered an item from Japan. The seller provided the tracking number, and I was able to track the package from point of origin to destination. So far, so good. To my dismay, the package arrived in Frankfurt, then was routed to Stuttgart for final delivery. The packaged was warehoused in Stuttgart, then, supposedly, sent to customs. Well, to my dismay, the package made a complete U-Turn, and was shipped back to Japan, no notice, no letter from customs, nothing.

It was terrible experience. During whole day, I stayed at home because I received message that it would be delivered at that day and required my sign. At 11 am, I checked the status, it was delivered at 10 am. I checked everywhere, but I did not find my package. When I called to customer service, they asked me to ask my neighbors.

I ordered a hair lotion from an Italian pharmacy which delivers all over the world. The product has been blocked in Moscow; DHL claimed the lack of information about what was inside the box, then the customer service asked me if it was a hair product (so the information was there then!!). I called DHL on the phone and the operator said at first that I had to send them documents about the product (how could I send documents of a product that I have not yet received!!?), then he said that it was ok, they found the information needed and they were sending me the product the next Monday (it was still Wednesday!!). More than 10 day for only 2000 km delivery, cost 50 euro for less than 1,5kg! Unbelievable. DHL is definitely not worth using. Better go with other companies.

Do NOT ship your stuff with DHL. I have a package that is still on hold since May 9, it is now May 26. Every time I call, I get a different story. Customs hold, FDA hold, undergoing clearance... etc. If any readers of this post are going through the same dilemma, I suggest you call 866-600-0014 ext **. Don't call their 1-800 number, they're very unhelpful and unprofessional. The guys that answer the 866 number have more authority and can give you more information about your package and they're more pleasant to talk to.

DHL, I have been waiting for my package well over 2 hr from what I was told. Called them to find out where my package was and twice two different answer. I would never again use this company and next when I am buying a product I will find out who is delivering because if it's DHL I will not place the order. The worst delivery company ever DHL.

Worst experience of dealing with shipping people, as of yet. This company first is supposed to be an international shipping service. When I called Sunday, I got an answering service in which said the employees were in a meeting!? YOU'RE AN INTERNATIONAL SHIPPER, AND YOU DISCONNECT YOUR LINES FOR A MEETING, ridiculous. Called again in an hour as the prompt said to do so, guess what... STILL IN A "MEETING." I'm totally understanding the need for employee meetings. BUT not where no one answers the phones so that your meeting can be put in place. Overall crappy service, DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES.

It is been a week now and my package food supplement from Philippines are not yet in Belgium and I tracked it online, it's unavailable and you called DHL many times and they said they can't locate the package. How is that happening? Last time I tracked it was Friday, my package arrived in Brussels and now where is it? Please help or else I'll ask the police for some investigation since I am not the only one who have problems with #DHLexpress.

One star is too freaking much for DHL, but they don't let you to submit without it, so I was forced to give one star. DHL is the most terrible customer service EVER!!! Not helpful, not accommodating, and never returns your calls. Every customer service representative gives you different information when you call to inquire about your package and mislead you, which prolongs the time and keeps you in total darkness. They are ALL unqualified, rude and NEVER helpful!!! They will waste your time and money!!!

On 05/02/17, I ordered a Fidget Cube for my daughter as a birthday present (to be given on 05/20/17). After almost 2 weeks, I checked the site I ordered from and did a "track package" option. The DHL website claims that the left this item on 05/06/17 "in/near" my mailbox. This is impossible as I only have a mail slot on the front of my garage door. In addition, it would be illegal for them to have put it in my mailbox. I sent them 2 emails (through their own website) on 05/12/17 and 05/18/17 advising them that I wanted this found and delivered by Saturday (for the birthday party).

I ordered a package from Amazon and DHL tracking said it would be at my home on Thursday, day I go to look to see if it was delivered. It was delivered and I find this out Thursday and the package was delivered Wednesday. They are telling me now because I never received my package and cannot get a refund. DHL said they delivered it in or at my mailbox. They don't have a mailbox key so they put it at my box. My box is outside. I believe someone in the company stole my package and claim they delivered it. Something needs to be done with DHL.

There have only used DHL 3 times and the experience was so bad that I would never use them again or recommend them to anyone I know. The first package arrived one day late because according DHL it arrived too late to be delivered, which is a lie because I saw time of arrival. The worst was the second package which arrived 5 days late due their AGENT name on the package. Customs held my $95 dollar two-day delivery due to their agent and charge was not refunded to me. THE REASON IT DID NOT CLEAR CUSTOMS WAS BECAUSE THEIR AGENT'S NAME APPEARED ON MY PACKAGE!! It needed further inspection due to agent's name. Then again after the final package was to arrive last night and it DID NOT SHOW and I now have no delivery date. Dismal service. Zero stars if I could. DO NOT USE DHL!!

I just get from China a bath curtain a value of 20 US $ and it cost me 22.25 of duty. I do not mind to pay the GST but paying DHL 10.50$ for processing fee (586), 4.25$ for transaction fee. Sorry but they screw us. They should have to contact, call us before they do anything. They have not right to overcharge. I contact them and they serve me a long email of **.

Placed order with vendor in Hong Kong. Vendor ships 2 packages under 1 waybill. No problem tracking until packages reach DHL USA. Tracking was update to show delivery 05/15/2017. Waited all day no delivery. Called DHL 7 or 8 times, keep getting same response "driver on the way", never shows up. 05/16/2017 called DHL rep says "no delivery on 05/15/2017 because part of order is missing." Delivery rescheduled for 05/16/2017. Driver shows up with half the order, tries to make me sign I refused then says maybe I can go to DHL location to pick up later. I refuse and demand he comes back with entire shipment.

DHL Woodside, NY = Disgusting Service. This is an absolute disgrace. The fact that there are so many of these complaints given to DHL and posted on this site is a testament to the fact that DHL Shipping doesn't give a rat's butt about this. I waited ALL DAY for a package, from 8 AM until 11 PM. The website said, "With Courier" since 5:30 AM and it was never updated. How many times must people complain about this crappy company before they address the issues? What needs to happen is that people need to ask their merchants to ship via another way. I would rather pay more than to deal with this joke of a business.

I put a order in for $1,030. They said it was shipped. They said it was coming to my house then all of a sudden they added another thousand on to my credit card. I never received anything and now I'm in a fight to get my money back. DHL is the worst company ever. Do not order from them.

Very terrible. My first time using DHL and will be my last. First I had to wait an extra 2 weeks for my package then to later find out that the delivery driver somehow lost it. 2nd the special agent was terrible in resolving case; called me only once a day just to tell me they're still looking for it. Lastly the special agent said I'll be compensated in result, but didn't provide me with the information to do so. Now I lost almost $100 and 2 weeks of my time because these guys can't do their job properly or professionally.

I ordered a gift for a friend for a company and DHL was the carrier. Long story short. They delivered my package per not the instructions given for delivery and I didn't even get a text saying they delivered it. When I tried to locate its whereabouts it popped up as delivered and it's not here. 250 bucks down the drain. Thanks DHL.

In December 2016 I sent 2 luggage and one big box. The 3 of them contain clothes. I sent them all together in the same day at DHL office from Offenburg City in Germany to Amman City in Jordan. They send the 3 of them separately as shown in the DHL tracking website. First I have received one luggage from the Jordanian local shipping office (not in the house in their storage office far away) and later the box came to the Jordanian local shipping office (in the same storage). The second luggage was sent to another city in Germany called Hagen and it stopped there without calling me. Without mentioning any reason in the website!!

DHL post Germany. I send a package in December and they lost it. It supposed to be a Christmas present. Every time I went there to ask they said nothing can be done, it's lost. So pls for all the rest, send it with other company. Not with DHL!!!

UGH. Why do bad things happen to good people? I now know I'm not alone though. What happened to me, you might ask? DHL. Why? Why does this company exist. I'm sorry but... jeez. I've never, ever had any issue with FedEx, UPS, and or USPS. Anyhow, I recently decided I wanted to build my own computer. So okay, so many different websites with high prices... But I finally settled with picking different parts from Ebay. So, my graphics card, motherboard, PC case, AND Ram was from Newegg. So I thought, alright. It was on Sunday, April 23 that I ordered everything. Two days later, my case, graphics card, AND motherboard appeared at my house after school. Why? Because the carrier was FedEx. My RAM hadn't even been shipped. So I sent Newegg an email because I knew everything else was also from there. Mind you I didn't get a response till yesterday, the 26th.

1st - since the delay was a mistake from your department in Valance which impact the delivery date to my shipment. 2nd - the misbehave of the employee in the call center to Hang up the phone on my face. 3rd - the promise that I had this morning from Caroline to put the shipment in a priority and to be delivered by Friday morning time and then I found out it is not possible. 4th - since your website says that the shipment is in Lyon and is still in the department of Valance! For the mistakes of your company, the misbehave of your call center and the promises that your company couldn't do, and above all of that the delay of delivering the wedding suit. They made a mistake in a short time to impact for a long time and by the end it will take them one week to answer my issue!?

I have had the worst experience so far. Called and mailed them several times to know the update on my package, but no response since 2 days. The package was supposed to be delivered in the mailbox but I never received it. They are not active while responding to your issues and complaints. I would like to have a claim refund for this loss and high inconvenience.

I ordered 2 items on April 3rd. When I got the shipping info it said it was coming from Canada. I live in California. I waited some time to purchase the items. I'm disabled and on a very limited income. So I rarely am able to buy myself anything. The last update was on April 14. It was in Germany. This was also the day It was supposed to be delivered. I emailed DHL and the company I ordered from. After some research I realize I probably will not ever see my items.

Shipping to my country - El Salvador. After spending $200.00 USD sending a shipment for a relative for her birthday, that cost probably $25 or less, to find out that not only they required a commercial invoice, but so many other things, as pictures of what I have sent, to this date. Now they are asking me, yes, requiring a doctor's prescription for things like non-prescription over the counter. Isn't this a joke, where you can buy not only this kind of medicine in our country w/o prescription, as ** etc., etc, not here... Yes!!!!

A relative in Germany was supposed to receive a mail delivery from UK which he wanted to receive at his college. Unfortunately the college was closed when DHL tried to deliver. Rather than taking it back to the depot for a re-delivery the driver stated on his scanner that a NEIGHBOR received the delivery. No name, no house number, no note in the mail box, nothing. Also, the digital signature has been captured but for some reason it is not accessible. We have no idea where that mail went!

Took time from work for required signature for delivery scheduled today. Told by company representative yesterday delivery between 1:30-3:30 pm... Called to check on delivery time... Informed today by representative that item will be delayed for 3 additional days. No communication. No customer consideration.

I placed an order with Amazon on April 1. The item was estimated to arrive April 5-7. On April 5, I received a text from DHL indicating that it would be delayed until April 10. I changed the delivery address to an alternate address as would not be at original delivery address, and received confirmation it had been changed to be delivered on April 11. On April 7, I received a text that it was out for delivery. I called to confirm the address and was told it had missed a scan and was on the way to original address. As it required a delivery signature, I stayed home ALL DAY. Late that evening, the status was updated to Recipient refused delivery, which was not true unless they delivered to incorrect address. I worked with the Amazon seller who contacted DHL, and they indicated it would be delivered to the alternate address as requested on April 11.

My express package was confirmed to be delivered on 04/07/17 but they did not drop it off since nobody was there in the house to sign it so it was fine for me at first. I called customer representative and scheduled it to be delivered to my workplace on 04/11/17 since I am there 8 hours during the day. To my dismay, they did not deliver it because they were not sure of the new address (which I totally did not understand why). So I let it go and called customer service again to have it rescheduled on 04/12/17 to the same address but to my disappointment, they were still not able to deliver due to another reason. I called customer service again and they promised that they will deliver it on 04/14/17. I just hope they will do good with this 3rd promise from them. For this reason I will not recommend shipping with DHL nor will I ever ship with them ever again.

I have been with DHL for 5 years. In the beginning DHL was fantastic, but by the years it went from brilliant to extremely poor. As I am on medication from South Africa I need to get it every month from abroad, because it is the law. I cannot get say 3 months medication in one delivery. It must be only one month at a time. It cost me an fortune but I do need it to live. The problems started when one of my medication packets was only 15 tablets in and not 30. I called DHL and they said I must called this number and then another number and I just gave up. So the next month came and again the same medication packet had only half the amount in. I called again my pharmacy in South Africa and they said if this are going to continued once more they will be by law not allowed to send my medication because it is very high scheduled drug that go missing from them to me.

I sent a package by DHL Express Easy International from Germany to my husband who was on business trip in Taipei, Taiwan. Before I paid Eur 69,90 for a package of 100 grams by DHL Express Easy, I checked thoroughly into the website. It says 2 days to Taipei. Two days after, the package had not arrived. It is shown in the tracking that the package went from Germany to East China Area, then Zhejiang, then back to East China Area, then Hong Kong. It is clearly written that the shipment arrived at incorrect facility in Zhejiang. I called DHL customer service to complain. Instead of an apology to me, he said that the package finally arrived on the 5th day anyway whether it was 2 days or 5 days. He further said that 2-Days delivery on the brochure was only an indication, not a guarantee. DHL obviously advertises its express service that it cannot deliver and does not feel responsible. The story goes on.

I had a package of sample plastic pens with the value of less than $2. I was told to "pay $20 for taxes and fees outstanding on your delivery." Estimated delivery was 29 March. I called DHL On 30th at 9:26 and I spoke with an agent and she told me that she could wave $6 and told me to pay the delivery guy with debit or credit. The delivery guy came to my office with a high speed and told me to pay $20 because nothing is updated for him. I called DHL again and they told me they had no idea whom I talked to and I have to pay full amount. If someone told me not to pay $6, she is responsible for it. How is this possible that DHL has no record of that! The new agent told me that she could do the same thing and waive some amount but I have to go to Richmond from North Van and pick up my parcel. I AM NOT GOING TO USE DHL ANYMORE.

Long story as short as possible... I placed an order, the order came from China. It was delivered to #DHL and once they received it the package was lost... I pulled the delivery receipt and it stated that it was dropped off at the front door (no signature) then when I followed up on my package and requested an investigation... 3 days later they tell me that the package was given to an ** girl that looked to be about 13 years old. I have no children that live with me, but there are children in the neighborhood. When I told them that no children live with me they had no excuse. They stated that I would have to file with the shipper to get my money back... and I informed them that it wasn't the shipper that lost the package it was #DHL that lost the package and that they should be responsible for paying for it and that they were not going to contact the shipper.

Our father-in-law, an ethnic minority unfamiliar with the process of couriering items, went to DHL to send us two small items. The DHL clerk took complete advantage of the situation, not informing him of any of the options available to him, and placed the two small items in an oversized box that, surprise, surprise, cost my father-in-law an exorbitant fee as they charge by box size rather than weight (what was a total of 4 ounces). My father-in-law had to drive home (an hour away) to get enough money to pay the exorbitant pricing he was lead to believe was his only option. Had the clerk been honest, my father-in-law would of had enough to pay for proper packaging and wouldn't have needed to take that extra trip.

I booked a DHL express Collection and delivery to Amsterdam with the premium delivery guarantee for pre 9 AM. This was for a very important tender in Amsterdam and 11 AM was the absolute deadline. I was convinced that with the premium guarantee and the two-hour delay between the delivery time and deadline I could rest assured that this would not fail.

When I was expecting a deliver from DHL with very important documents send from my mother from Sri Lanka to here she did big mistake choosing DHL service. They did attempt to deliver first day march 07 I was at work, I called customer service they suggested to deliver to my work where Fort Lauderdale International Airport which is ideal for me, since I got work every day and I live by myself. I gave the address to deliver. Never deliver. Called again found out courier came and left because address was written wrong, then corrected it to deliver again following day. Same thing never came. I had been calling many times to customer service. Always have different answer, once said driver did not have parking so he left, I told them call me I can come outside to receive it or go down to Miami office which about one hour drive for me. They said not possible.

I ordered some goods from Tunisia. My package was opened and two products from my order were stolen. I have contacted DHL in Italy over 6 times in the last two weeks. Although their website says they will reply within 24 hours no one has contacted me. It's absolutely disgraceful that you pay so much for such a terrible service. The delivery cost was 200 euros.

DHL has the worst customer service than any other courier. They answer the phone with no phone etiquette, no greeting, the guy puts you on hold and transfers you while in the middle of talking. Then their reps are not knowledgeable about their policies. They made me miss work, only to not deliver my package the day is was supposed to be delivered. When I asked to speak to a supervisor to get clarity of their policies of waiving my shipping fee for the inconvenience of their delay, I get hung up on. Finally, I called back to speak to the rude rep's supervisor, and he sides with him making excuses that their phone is tricky and he couldn't have hung up on me. Clearly he hung up after asking for a supervisor! This is a terrible courier service and I won't be ordering from any vendor who deals with them!