DHL Reviews

They DID not deliver my package and told me to figure out what to do. The worst customer service ever! This company should be closed.

This company has had my package "out for delivery" three different days. When I try tracking my package through the DHL USA online it says it cannot be found. I can only track it through Amazon. It has been to so many different facilities yet it was out for delivery. My package will come late and I had paid extra for shipping. I will never order anything that ships through DHL ever again or send anything through DHL. This delivery service is the worst that I have ever seen.

My package has been on hold for a week now with no reason. Last week, I received a note said DHL needed unit number and then I updated the file on Dec. 18, said it's a business with no unit number, and the business hour. On the next Monday, Dec. 21, still on hold, I then called DHL to update the information and someone took note of everything and said a specialist will call me tomorrow again. On Tuesday, Dec. 22. I received a call to ask for all the information AGAIN which was useless and said the package would be delivered on Wednesday, Dec. 23. Now, it's Dec. 23, and my package is still ON HOLD, for no reason! I called again and again, everyone said they can't do anything but the package will be delivered TOMORROW, as maybe no one is in my office to receive the package! I will never use DHL again and if I could I will give it zero star.

Made online purchase, which was shipped by DHL. According to tracking #, the package it was shipped, but then during transit something happened and DHL did not show any activity for 2 following weeks. Needless to say - package was not delivered, not during estimated delivery time, not after. Called customer service: after being on hold for prolonged waiting time, I was advised by representative that she does not have any additional information. Did no idea about the package's location at the moment, not when it will be delivered, did not initiate any actions to investigate what happened to the package. Other detail is that this undelivered package has was Xmas gift for the kid. I will be happy with other dissatisfied customers' suggestions what to do in this situation. Thank you.

My shipment was supposed to arrive yesterday so I waited around all day for it. I called customer service at 4pm to verify everything was ok. "Address etc." I get a 9:52pm alert stating address wrong... Office closed at 10pm, so I called first thing in A.M. Spoke to Sup. and he apologized simply because he seen where I called to verify address so there's no excuse. Also, said he would make it a priority for driver to deliver ASAP due to circumstances. Tracked at 1pm only to see no updates. I called customer service back and still hasn't left the office from last night. I went across town to pick it up, waited an hour for them to find it, and witnessed some of the worst service in life. Dfw DHL branch for Dallas, TX is horrible. Thanks for potentially ruining a Christmas due to your laziness, and your business should fold!

I ordered a present that shipped from Wisconsin on December 15th. Somehow it took DHL till the 18th to transport it 76 miles, and till the 21st to get it out of the same facility to hand it off to USPS. Three days for 76 miles? I have walked more miles than that in less days. How does any modern shipping company take three days to move an item across a warehouse? Notice to retailers- if you use DHL to ship, don't expect my business unless you are the one and only place that sells an item on the planet. Now I get to re-ship the present because it will arrive too late for my daughter's pre-holiday visit.

I would never use DHL again believe that, whenever I place any online orders which I do often as longer it's gonna be delivered by DHL. Am not gonna be buying. Am waiting on a delivery since Monday and it still haven't been delivered. I took off from work, my daughter was late for school 2 days and even freaking now. The package still not here and every time I call it's all different ** story. This the worst damn delivery company. NEVER AGAIN!!!

I received a gift from overseas. It was a gift of $22 value. I paid $0 for customs and duties but I had to pay $14.95 for DHL fees. It's not my first negative experience with this company. I thought that I would never have to use their services again but did not have any other alternative in this case. This company has no ethics.

I am Yash ** and my consignment origin was from Shenzhen China on 9th December 2015 with waybill number **. Today is 17th December 2015 and I have not received my consignment yet. All the KYC documents required from customs clearance are clear. Since last 3 days my consignment is on hold for gate-pass reason. The customers care don't reply properly. Your head office staff's response is not good. I am facing losses due to delay of this shipment.

Waited all day for a package to be delivered. Double checked all the carrier information and phone numbers. They couldn't find the house but they never phoned any of the contact numbers. Really awful service. All they had to do was phone and they would have been guided to the house. The order also shipped with the new EIRCODE post code which prevents this stuff happening.

I sent a laptop to my son who is studying in Tajikistan on 11/9/15. When making out the freight label, it indicated it will be delivered 11/16/2015. The package was picked up by DHL on 11/9/2015, but was sitting in Cincinnati till 11/12/2015. I called DHL on 11/16/15 and was told it was held up in customs at Heathrow. There were no update on the status whatsoever and was still showing last scan at Cincinnati. After daily calls to their customer service and finally was told that it was released Wednesday 11/18/2015. The package finally reached the destination 11/23/2015, a full week behind what I was told when preparing the shipment.

REGARDING DHL EXPRESS. I ordered two Apple iPad plastic cases from China for an older machine because they are no longer available in stores. On the web site I selected to pay an extra $14 for express delivery. When the item arrived I was forced to pay $6.73 for taxes and import duty, which seemed fair, PLUS another $14.25 to DHL! What is this? I already paid for shipping, I did not choose this company, I was not informed of these extra charges and if I refused to pay they would not give me the item. I have had items shipped from China and the USA before and never had a processing fee on top of the shipping. This company should be investigated for its activities. My advice, don't use this company and make every effort to avoid them.

DHL is liar, cheater and thief. My friend send me a gift phone via DHL and the value of this phone is 65 usd. DHL company take 100 usd for the parcel and also stole phone. They give me empty box. I will never ever deal with DHL and never ever want to listen name of DHL.

Ordered a handbag from Shopbop.com that was sent by DHL. The handbag cost NZD $360 (which was well under the $400 threshold before tax had be paid). The bag was freight-free as it was over a certain amount. Therefore DHL had to estimate postage and this amount together with the cost of the bag would have to be under $400 to be tax-free. So DHL decided to "estimate" the postage so that it brought the bag's value to $400.36, a whole 37 cents over the threshold!!! This not only incurred tax and also nearly $60 of handling and administration fee payable to DHL!!! What a way to get some extra cash for DHL!!!

I WILL NEVER USE DHL AGAIN! Our business had one two separate occasions packages delivered from DHL and both deliveries went terribly. They do not update their tracking information, they do not make the customer aware of any processes or fees. Both packages were supposed to arrive overnight and were not delivered for DAYS! Once the packages were due to be delivered, DHL demanded more money to get the packages released. DHL is the worst shipping company and I will NEVER use them again!

My mom is a resident of USA, but have no medical service yet, because she is very new in this country. Every time she need medicine, her doctor from Colombia sends her prescription, but it's always the same with this company. I think they do it on purpose. They get the medication and documentation which is very complicated and very many. They say that all is well and charge very expensive.

DHL Sent few goods to my sister in law in Spain. DHL office in O'Hare airport Chicago IL accepted my package. I signed all the paper needed (value of goods) etc. They carefully inspected my package and send to Spain. After few weeks my sister-in-law learned that she needs to pay large amount of foreign tax to get it in Spain after few weeks package was returned to my address. Now I receiving the collection notices that I owed DHL money. I am absolutely sure that DHL had to warn me about hidden charges before I send my good in Europe. They do not care about the customers and need waved all hidden fees.

I recently purchased something online from china. Every time I order, it is from the exact same city in China and the package takes the same route and I never have had to pay customs taxes and duties and a payment processing fee with other companies. However, with DHL I am obligated to pay 23.30 for it; and they only take debit or credit. And on top of this, the delivery girl set it up on the system so that my package cannot be re-delivered the next day for some reason without my permission.

Welcome to DHL South Africa where they steal your items and sell it! Don't ever use DHL. Bunch of Thieves.

My mother sent me a package and paid for the overnight shipment on Thursday Nov 5th. On Wednesday Nov 11th I still did not receive the package. I called to receive further information about it only to be spoken to with a attitude from the customer service representative. What's the point of paying for overnight delivery if you will not receive your package on time. This is the worse experience I've ever had with a shipping company and I will never use them again... Ever.

I did not receive my document. Its now 10 day in panama. Here is the tracking. Address is correct, I am every time here in the office 9 am to 5.30 pm. All the information is in DHL tracking is wrong. I call too many time to DHL and always reply "today afternoon we will deliver your package." Still no deliver.

So the two packages were separate waybill numbers to begin with, one was due on Monday and the other on Tuesday. On Monday I was very excited to receive my watch, so I could have a double whammy, one watch today and another tomorrow. When I got home the mailbox was empty and there was a message on my voicemail saying they tried to deliver it but I wasn't home and they gave me the waybill number for the package due on Tuesday, I knew then instantly that they lumped both watches together and I'd get them today on Tuesday, making one watch late. This irritated me but I was OK. So I took a long time and figured out how to go to the URL and there was no option to choose today for delivery for the waybill they gave me.

I will try to keep this as brief as possible but my experience with DHL has been a proper saga. It has happened many times, including today, that I will check my online tracking for a package and see that it is out for delivery. If it is ever actually attempted to be delivered, is more or less like flipping a coin. Just today, I have a package that has been put on the truck for the past three days only to find out that this afternoon, it was sent to a local pickup point. I don't own a car so picking up this package is going to be tricky considering it won't fit on my bike. I will also have to wait for a pickup slip to be mailed to me before I can even go and receive it. This exact same scenario has happened to me at least 10 times over the past year.

OK, I called for joining a small business account and I talked to "SUSAN" she was just so rude. If I already know about it, why would I call them for help? SUSAN was almost yelling over the phone, after few minutes later she started wrapped up everything and phone hung up on me. I wasted my precious time to that horrible attitude lady. DHL, you need better, more-professional customer representative. I will look for another company. IF she ever pick up your call, just hang up and call for other customer representative to take care of.

If there were no stars I would give them none. Very frustrated and disappointed. For the money I spent, I certainly expected better service than what I received. I would NEVER recommend DHL to anyone anymore. I paid for express delivery from USA to Europe. Guess what, it ended up in India and overall it took a week to figure out why were my legal documents sent to the wrong continent. Save your money and nerves - DO NOT USE DHL if you want your package to be delivered on time!!!

I ordered a package from China to USA on Tuesday and was told that it'll arrive Monday. After tracking I received an alert that my package arrived & was left with a neighbor. I live in a complex & I didn't request this. I spent 1 hr. searching for this mysterious neighbor named Jo **... I'm the only American in my complex. Everyone else is either Indian or Arabic or Hispanic. So bottom line THERE IS NO JO **! I spoke with the front office to the complex and still don't know where my package is! This company has made my worst nightmare concerning online ordering come true. Never ever doing this again!

My overseas suppliers seem to think DHL is the bee's knees but my experience importing into the USA tells a different story. They're good when things go correctly but they are exceptionally lazy for a USA based express courier. We expect a certain level of reliability and effort from our carriers here, FedEx and UPS, and even the USPS. But DHL, although they try to be on par with the former two, just don't have the infrastructure or company culture to do the job very well. Partial deliveries are the norm when I ship import with DHL. My shipments contain a minimum of 3 cartons a piece and often quite a bit more but almost the majority of times, not all the pieces arrive together.

Ok, I waited for 6 hours for this guy to deliver my package. It was 8:12 he pulls up next to my house, lights are on, vehicle in the driveway. I am at the door waiting, he pulls up and then drives off, goes down the road, turns around and by this time I am outside waiting on him. He speeds past my house and I am waving at him to stop and he just drives off, then he has the nerve to write on the tracking I wasn't home and will not deliver again for another few days... This is unacceptable.

My sister sent me a birth certificate and a necklace that belong to my niece with a lot of sentimental value. I received the package #1, the envelope was open. No birth certificate in there and to top that off, they stole the gold necklace and placed a fake necklace, and had the nerve to mail that to me! Do I look like a joke?! Did I just pay money to have my things stolen? Very disappointed. Will never use DHL again!

I ordered products from China. DHL was the shipping company. They brought the package and left outside the door probably and left. When tracking showed it has been delivered we didn't find the package. We called, claimed, tried to find out. Next day they left a notice on the door. That is it. Package lost. My products were 850$. But my damage was more than 5000$ because it was business products. Their tracking says SIGNED FOR BY.. it is empty. No one signed.

First, they leave a note on my door that they need a signature for a drop off or you can go online and REQUEST the date you want them to drop it off and check a box giving them PERMISSION to drop it off. I did both for the following day. The package was NOT delivered, but another note saying I needed to give a signature in order for my package to be dropped off. Then I CALLED DHL representatives and told them, "deliver my package on THURSDAY 10/29 and I am giving you consent to leave the package even though I won't be present to give a signature." To my surprise, they come on WEDNESDAY. To which I was present and gave a signature. So in other words, they didn't follow my instructions TWICE. Which is really ** annoying and rude. What's the point of having the options if they're just going to continue to come to my door, ignore my requests and not leave the package unless they get a signature. Stupid. Won't be using them again.

From date 24-10-2015 DHL Egypt say that custom clearance is completed. Until now I don't know why this late. Over this DHL Egypt charging over fees. Why I am charging in UK? Mr. Ahmed ** Egyptian DHL when I ask him my order time to take my order he said "your order haven't any problem but I think about three days more to take your order." Why all this time? More money, bad service and very bad customer service.

I ordered 8 LED Flat PAR lights from China with a Road Travel Case. The items arrived VERY fast via DHL Express (four days). That was impressive. What wasn't impressive was the damage done to the travel case. Both front corners were busted up, the left being so busted and pushed into the case that the light in that section was almost not able to be removed. The left side panel was also left with a very deep scratch that went almost through the entire surface of the plywood and was 12 inches long. The lights inside survived but the case was a mess.The case cost me $75 from China and it cost me $340 to ship the entire unit with DHL.

The form of the waybill fell off my package so they asked me to identify which package was mine. Before I had a chance, my package was sent to a wrong customer who claimed my package was theirs. I understand packages get lost sometimes. What I cannot understand is DHL sent my package to the wrong one without asking them to send a list of package contents and double check. They sent my package to the wrong one as soon as the other customer claimed this was their lost package just based on some unclear pictures! I cannot imagine such international famous company can make such stupid operation mistake. My package value is over $500 but we never know we have option to choose package value protection, and now they only want to pay $75 dollars back to me, while I've paid $60 shipping fee. The experience really sucks!

It has been eight days of waiting for a shipping documents to deliver from Bangkok Thailand to Basra City in Iraq. According to DHL tracking, the documents delivered to Basra City since Wednesday the 21st of October/ 2015, the paper take only four days to deliver from Thailand to Iraq. In Iraq it will take eight days at least to deliver. No call from DHL office neither any answers to the phone, on Thursday no office workers. Next Sunday they might open.

I was waiting for my parcel in the front area of my house when I received an email and text notification saying 'Delivery attempted; recipient not home.' I contacted DHL and they promised to follow up. After around one and half hour, I received a second notification saying 'Delivered - Signed for by: ' (Name deleted by me). I contacted DHL again and told them that it has not been delivered to me. The Customer Service person told me that the driver had informed him that he would collect the parcel from the address where he delivered it by tomorrow morning and would try to deliver it to me. The customer service person has no answer to my fear that what will happen to the items inside my parcel and what is the guarantee that the parcel will be returned. In the past 2-3 months, it's second time that the DHL delivery driver has done something like this. Telling my suppliers in their country of shipment to never use DHL for my parcels.

I purchased an item from Italy and was expecting it in Canada within 2-4 business days. I paid $45 CAD for the DHL shipping. Not $20, not $30, but $45. On the third day I called DHL to make sure they had my buzzer code, which could not be added to my shipping request online, but only by phone. At 9:00 am the item had left the warehouse for delivery. At 10:00 am I called DHL again to make sure they had all the information needed for the delivery, including the buzzer code. They told me everything was fine. I also asked DHL (both on the phone and online) to drop off the package without a signature.

Absolutely useless service. Worst tracking and rude customer care. Worst of the kind in terms of troubleshooting issues, no patience and courtesy to talk to customer. They do not honor their words and commitment. Poor follow up and they always find excuse which you know is fake, ambiguous communication if they ever contact you. They handed over my parcel to someone whom they do not know, I do not know, not authorized person to sign on my behalf. No escalation process. DHL is the worst of all. Now, I know feedback does not really matter for this company and they do not care for customer satisfaction. It is the 6th day and still no trace.

Very bad service. I sent a gift for my son 15th October 15 from Sri Lanka by DHL. But 19th October morning 10.26 till now almost 12 hours it's with delivery courier. Very bad service. I am really disappointed. My son expecting it. I'm really, really sorry about this time DHL service.

I went to UPS. Shipped 2 phones through DHL on Sep 24 from United States to China. Costed $160 dollars. It estimated will arrival on Sep 30. Ok till October 13 today my brother still have not receive the phones. They never contacted me or anything. In fact that I called DHL customer service no one was help but rude. I provided all the documents when I ship the item and when it arrival in China. On Sep 27th they contacted my brother for id and other documents. I don't know why they still hold it not delivered my item!!! Called back DHL for money refund, they were just push back to China or UPS store - they won't do a refund. Seriously DHL is the worst! Don't ship.

I have sent a package with DHL to Egypt and they have lost my cargo in London. That is an unacceptable situation for an International Brand. They told me to pay the cargo but I do not want money back. I need my cargo within the special equipment which are all handmade. It will take so much time to make them again. I hope they will find it.

Driver never made an attempt to deliver my package. Driver lied that attempt was made and customer was not home. I was home and had my door cracked open because I was concern that my package would not be delivered because of the lateness of the day. I was also monitoring my delivery notification emails and calling DHL. No card was left, obviously because no attempt was made. I have left a complaint with DHL and also the sender. If the driver was running late, a call would have been appreciated.

Paid extra to have my order delivered before the weekend! Order was ready for pick up on Tuesday. DHL didn't pick it up until Thursday and now I won't have my order until Monday, very disappointed!

I was to receive a package from Australia after paying extra for express delivery. Two days after I was supposed to receive the package. I still have not received it. I have been in contact with DHL representatives and nothing. Chaos!

I received a voicemail call from a DHL agent telling me that my item (which is a component of a dental X-ray machine) was damaged in shipping, and I need to call them to discuss the liquid which is leaking into the shipping box. I called them and explained that the liquid is harmless mineral oil. They told me they would repackage the item and ship it to me. Well, another week came and went, and I did not receive my package, so I called DHL again. This time they told me that my package was being held because of a "bad address"! I asked the agent what was bad with the address and she could not tell me! I gave her my correct address and she told me that she will put in a request to have it shipped to me the next business day.

The package from Ireland was not delivered. Will not use DHL or Aran sweater company again. Cost me $250 with no result.

The package came in very late. I needed the package for my dying brother just to make him happy and he died before the stupid thing arrived. It came about 2 weeks late after he had died and I already paid extra shipping for it to be delivered relatively early. I am just disgusted by this.

Sent a courier on 23 July 2015 from Auckland NZ to Italy Napoli via NZ post. It reached Bergamo in 4 days. It's been stuck since then until today. DHL customs first asked to check if the phone iPhone 6 was original or fake and after unlocking and three weeks, they said, they required the receipt of payment and sender's ID. We sent. Then they asked for the health certificate of the Whittakers chocolates and I requested one from Whittaker's and sent it to them. Then they asked to fill a whole bunch of forms and ID proofs of receiver and tax code etc. He sent that too. Then they emailed that a 30 euro fees had to be paid at delivery to arrange the clearance. Receiver agreed.

I was involved in a car accident involving DHL. I was coming up a road going the speed limit (40 mph) and as I was coming up to go through a cross intersectional not having a stop sign and the DHL driver having one he decided to gun it and go. I ended up slamming into his work van which caused my car airbags to deploy. I totaled my car because of his carelessness. He admitted to not looking my way! What kind of people are you hiring that decide not to look both ways at a stop sign? I'm so thankful I didn't have my daughter in the car!! The insurance company you have absolutely SUCKS!! The adjuster who was assigned to my case sucks too! It's impossible to get ahold of her and when you leave voicemail after voicemail for a month straight and only get a call back maybe 3 times this WHOLE MONTH is so ridiculous!

About 3 weeks ago I ordered a used trade book from an Amazon Vendor. After two weeks I started to inquire about the package. I found out it was stuck in Philadelphia, PA... Although all my info is in Amazon, the name of my city was spelled completely wrong. Package could not be delivered. I corrected the spelling error and I was promised that the package would be delivered the next day. Package did not get delivered the next day. I was promised 2 more times that the address was now corrected and and package would be delivered the next day.

We paid £65 and were assured it would be delivered before 12 noon the following day. And Friday delivery showed on the website tracking until Friday morning when it changed to Monday. It wasn't delivered Friday because it turns out to have been a bank holiday there (how would I know) something I would have expected an international shipping firm to know. We contacted the Customer services who said it could be redirected as the recipient had moved on to Prague. I phoned twice and emailed with all the information I was told to include on the Saturday morning and told it would be dealt with on Monday.

DHL don't know where my package is and it's already delayed for a week. Still they cannot locate it. Calling everyday customer service, they don't have info about it. Do not use DHL services.

At June 17, I sent a package to a small town of China. I paid $20 for it. At beginning, the package was delivered by AAE (**), then AAE transferred my package to DHL. After one month, my relatives told me that they had received the other two packages that I was sent to China at the same time by other Express companies. When I asked DHL where my package was, DHL required me to show all documents to prove what were in the package and how much I bought those items. Because the recipient of my package is my Aunt. She is 84 years old, and she does not know how to use computer and smart phone, so I have to send my ID, the pictures of the items in my package and so on. One more month passed, my Aunt told me that she had not got the package. I called DHL again. DHL told me the package has been sent back to Los Angeles (On Aug 12). Today is 23. I have not got any information about where is my package.

I am a wine agent in Ottawa, Canada. Do not have any of your suppliers use DHL for shipping any product that needs to be on time. First parcel from Spain got damaged complete with broken bottles, 2nd package was sent 10th Aug and needed to be in Toronto with a deadline of 26 Aug. But they have lost it. It is Friday and that only leaves 2 business days to find it and I do not believe in a month of blue Sundays that they will locate it. And if they do, I know that they will mess it up and not get it to me in time. The issue is my postal code was out by one letter and they could not confirm the address. Well if an address does not exist for that postal code, use the address and realize that there is a typo. Senders will make errors and if you do not have an efficient method of dealing with it, your shipments will stall as mine did. The address is or type is corrected and they have lost it.

You lot out there don't know when you've got it good! DHL - International courier service, right? Well in Thailand nobody can speak English. The common language of an international service is English But in Thailand when they call you and you answer in English, they just ring off without saying anything. It takes MONTHS to sort it all out!

I received a gift package from Pakistan worth less than 100 dollars. I got a message on my cell phone before delivery that I will have to pay 59.8 dollars on this package. I called them and ask why I have to pay 60 dollars on a gift package worth less than 100 dollars. They say "Don't accept the item or pay now. We will reimburse you later." We paid them and after called and contact them multiple times every time a different attendant and different departments, finally to cbg department. They asked me to send them proof of gift by email. I scanned and send them twice and they received but problem not solved. I have called them multiple times and have their email of confirmation that they received my case and proof. It's been almost 2 months and nothing. Very bad service quality and a real rip off company. Please be aware of their frauds.

Today I had two problems with the delivery of my shipment "waybill: **". First, delivery courier had my shipment and never called me to deliver it to me which forced me to go to the main facility to receive it by myself far from my home -- 37 km. Second which is more important and very disturbing to me, the guy at front desk abuse me very much with his bad behavior mocking me and telling me, "I called your name but apparently you are singing a song and living in different world not hearing me." And when I told him to have some manner treating customers, he raised his voice on me!!! I'm really thinking to not deal with DHL anymore after long and many shipments in the past. I'm really disappointed and really upset this happened in DHL!!!

I do not understand why DHL returned the parcel to the sender for no reason even though the shipment was still in Barcelona they did not want it to deliver. Shipment arrived to Barcelona, was there 3 days and after that was sent back without any information. They do not even try to contact me. I called, I asked, and I asked if everything was ok, but was too late. The lady at the hotline told me that there is nothing they can do. I feel powerless. My parcel for which I paid. My property! And they do what they want. It is a crime!

Ordered a package from China, it arrived here in less than a week. Paid all fees requested but canada customs required more info. That's fine should be easy right? NOPE! Spent the next 3 weeks speaking with their brokerage dept for original receipts from paypal etc. It took 3 additional phone calls and 4 business days for DHL to even send me the first power of brokerage paperwork! Another 8-9 calls later and 30+ emails and all they needed were the original documents I sent them in the first email. This company is a joke. I'm never using them again. ** you DHL.

I paid £49.95 for a mobile phone worth £49.95 to be sent express to Cuba. This was 23rd June 2015. Was told it would take approx 5 days. You are able to track your parcel which I did try. First it went missing in Madrid for 1 week. After calling them, it was then scanned into Havana 1st July 2015. After lots of calls, I was told the Havana depot had not received it. I asked how did they manage to scan receipt if did not have the item. They agreed for me to put a claim in. Got the email stating they will only pay £67.00. Not good enough. They are not even offering delivery charge be fully refunded. Do not use them. This is the second delivery to go missing out of three.

Let's begin with this. Joe a customer helper told me he send me an email yesterday in which he did not. I argue with him over 15 min for a package that I was suppose to get yesterday from Mexico. He say they cannot do anything about it, that it was held in other place. This person cannot be patient at all plus he told me that his line was professional and making fun of me saying "aaha yea ahah yea!" This is what got me upset and ask him to speak with the manager. My recommendation--do no use DHL. They say that you will get your package 1-2 days, well no. You will get a week later.

Charging me 82% of my purchase as tax according to their OWN SPECIAL LAW!! I'm in France and I bought something from iHerb. I've always used international airmail and I didn't have any problem. But this time I made a stupid decision by choosing DHL. I just take my package from their office after paying €60 for duties and VAT while I paid €73 for buying the merchandise!!! One month ago I had the same shopping and I paid nothing through international mail!! In DHL office when I asked them to explain me why should I pay 82% as VAT, they said, "We are only an agent and WE DON'T KNOW!!!"

I purchase a lot of collectible items from overseas. When the items are imported using the services of EMS, there are virtually no problems. However, using the services of DHL express, there are frequent problems with customs after which DHL loses the ability to track items and customer service representatives make false representations or are simply unavailable at contact phone numbers.

I had a guitar that needed to be shipped to Australia. I needed it there within 10 days. I figured DHL "EXPRESS" would get the job done. Original shipping quote was $465 dollars. A week goes by and I get a call from DHL customer service stating that they lost the documentation that I included with the package. So I had to go through the hassle of filling it out again and faxing it in. Of course this caused a delay of the package arriving within 10 days. Now 2 weeks later package still has not arrived and then I get billed from DHL for $518 dollars. Keep in mind the original shipping quote estimate was $465. Call customer service and their explanation was that DHL rounded up the dimensions of the box. Because of that it cost me $53 dollars. Are you ** kidding me!! THEY ARE CROOKS!! I ship a lot of packages overseas and they just lost a really good customer. I would avoid DHL like the plague.

I am supposed to receive a package two days before. The tracking detail says that the package has been delivered to someone else but the details of concerned person who has received the package is not provided. This is the worst kind of service provided by any company. Highly disappointed with the service. Tracking id: **.

First thing first they gave my package to someone else that did not have my tracking number as proof that they can sign for my package. Now they have lost it and they just left me with nothing. The employees were so rude to me I couldn't believe it. They stated that since someone signed off on my package they can't do anything. That's crazy that someone just can sign package that is for you and that you pay for and someone can steal your thing.

I contacted iPostParcels in UK/UK Mail to send express parcel to South Africa and it was supposed to be delivered within 4 days. When the parcel reached South Africa, DHL took over & contacted the receiver to confirm the items in the box. After 3 days they called again to give a receiver tracking number and told the receiver that he needed a permit to receive used goods. In 2 days the receiver applied for the permit and iTAC issued the permit and the receiver emailed the permit to DHL. They ignored him for days. When I contacted them to track the delivery date, I was told that I need to apply for permits for each and every item in the box. My parcel was never delivered. I think I've lost it due to their incompetence. No more DHL for me.

I am waiting for an important parcel from overseas. I check DHL for the deliver schedule and I am told it will be delivered on Monday. I stay at home all day on Monday to ensure delivery, no parcel arrives. I call Customer Service, they claim that they don't know why it was not delivered. The gentleman then said, "I have put the notes on your record so a complaints department person can call to resolve."

They late 3 times delivery. My schedule 11 to 4 pm, they always show up at 5:30 pm.

I was supposed to receive a packet yesterday which had a wedding dress that was to be worn last night. I was home all day for the packet and kept on calling DHL every few hours as the tracking online showed "with delivery carrier". I last tracked the packet at around 5pm and it showed "Delivery Attempt, recipient not home". I got very upset as I was at home all day waiting to accept the delivery. I am lucky because I live in a guard gated community and non-resident vehicles coming in have to register with the guard, I check with the guard on duty and he said from looking at the records no DHL vehicle has entered the premises. I called customer service and spoke with the supervisor and all he could do was say there is nothing they can do and the delivery will be made the next day.

So to start off I order something on eBay and it was shipped to me from Ohio to New York. If I knew they were using DHL I would of use Amazon Prime and paid a few extra bucks because their speed is so slow. They would not move my package on weekends. They have my package stuck in New Jersey now. In my head I'm thinking how ** long does it take for them to ship my thing to New York. It has been about a week now and I'm still waiting for that package to move. I really hate this shipping company and highly not recommend it to anyone else. I really wonder how long it would take - another week, or maybe a month.

DHL promised delivery by Friday of a parcel from Nassau to Vancouver. I tracked the parcel and they said it had cleared customs on Thursday and was on a delivery truck. I waited all day Friday and made 4 calls and was assured that it would be there before 8 pm. On Monday I escalated the complaint to a manager and made an internet complaint on their website. I was assured by the manager that the parcel would be there on Monday by 3 pm. No arrival. I called the next day (Tuesday) to inquire again and was told that the parcel would be here. No parcel, no call. DHL has serious issues with customer service and delivery date promises. They made no offer of returning the shipping fee or making amends in any way. Canada Post has an amazing customer refund policy. It is a crown corporation and is so responsive to its customers. No more DHL for me.

I ordered clothing online, and it was "delivered" 7 days later. I got a phone call from DHL saying I have to be home to sign OR leave a note. So, I left a note. They never showed up. I called two days later, the guy came. Then I was asked for $37.39 in extra fees, even though I had already paid over $40 in shipping/handling with my order online. I was frustrated but I said whatever and grabbed two $20 bills. He refused to accept them and said he needed $37.39 "exactly" or he won't accept it, so he's coming by later to collect the fee. I buy things online all the time and have NEVER had a problem like this. Avoid DHL no matter what.

After waiting on hold for over 15 minutes to give the phone rep. the tracking number, I was told because I was not the person, she could not talk to me. I advised that the recipient had just died and asked her if they could just leave the package. She then did some research to tell me what it was. I asked her to just return the package. The clerk was very nice. Staying on hold for 15 minutes to talk to someone is not. I would never recommend them to anyone!

I ordered a product that shipped from Seattle (Amazon.com). DHL promised next-day delivery (I live in Ontario) but 3 days later, it still is not here. What's more is that they made us pay 20 dollars when even CANADA POST does not charge. This is coming from a "top-class company." Unacceptable.

I'm an enthusiast computer builder. I've ordered a lot of components from a lot of different sites. Every once in a while, I'll get a shipping confirmation from one of said sites. "Sent with DHL Shipping" I see those words and my soul dies. I try to wish upon a star that it weren't true, but I know deep down inside that I can't do anything about it. I curl up into a ball in the corner and weep tears of sorrow because I now know that, even though I chose (and payed for) 2-day shipping, it will not happen. Sadness turns to anger. I curse so loudly that I feel my neighbors may come complain to me at any second. I wonder in awe how any company could do business with DHL in with a clear conscious. But alas, there's nothing I can do. So I wait. I look at that sad email in my inbox day after day, tracking a package that doesn't seem to move.

I bought a dress of my sister's funeral and I bought it May 30. It was supposed to be here June 2 and it still isn't here. I am beyond pissed. This is the poorest excuse for a shipping company I have ever known. They don't care if you need something. They deliver it when it's convenient for them not when it should be delivered. If I could rate this below 1 star it would be -1000 talk about crappy service.

Made 3 failed attempts delivering to my work place. The hours on the tracking that they've stated I was at work and someone is always at work so either they're lying or really incompetent at their job. And on the 3rd attempt they just left it apparently somewhere safe as per instructions. My package from Australia valued at over $100 is lost and no one is taking accountability for that. Why can't they just leave a card and I be responsible of picking it up myself if at least attempt one and two failed. I question their integrity because I along with other colleagues were all at work at the times that they've stated.

First delivery mysterious did not happen as two person was waiting for the parcel in the flat all day long but no buzzer or any sign of delivery but their system said "recipient not home"! No note, no evidence whatsoever. Called next morning after 7:30am, was advised to wait for return call later about the ETA after the depot opens. Obviously how little I knew it didn't matter even though my number was taken nobody called!

It is the second time that this has happened. A family member sent me official recommendation letters from my dean of my University in Peru to California. I just opened the package and the envelopes and letters are cut all the way like the first time. That means they are not official anymore, and I may miss the deadline for my application process to schools here in the US. Who does that? Who opens official documents??? This is complete unacceptable!!! They opened them and then they put an adhesive tape on it to cover it.

Last week, I ordered a T-Shirt from TeePublic.com, a website I would recommend. Of course, when you buy your shirt, I'd spring for the $13.99 UPS Shipping. DHL claimed it was supposed to be at my home on June 16th, being delivered via UPS, a trade practice I'm not fond of, but it gets the job done. I spent an hour on the phone with Postal Service Customer Service, TeePublic customer service (who answered with a real human as soon as I called. Kudos to you guys) and finally DHL. The woman at DHL was by far the worst as she got quite vicious with me on the phone, blaming the error on USPS, who told me that they hadn't received any updates on the package. She was very rude, and I recommend avoiding DHL at all costs.

I watched the status of my package go from on vehicle to failed attempt to deliver while sitting on the porch lol. I called and ** said I'll get it Monday that it's just a wig. My child graduates today. I have cancer. That wig is everything. I'm so shocked with the lack of concern and empathy. I blame DHL for its hiring and training process.

DHL courier service is unsatisfactory... Cost wise they are much much higher than other courier services... They are just money suckers... Speed for international transactions is very slow compared to other services... I would give zero rating...

I went to Naval station Bahrain to mail my stuff home before I arrive. I went to the USPS - they told me it would be cheaper and faster with DHL. I went across the hall to DHL - mailed my stuff April 23. It's now June. Still don't have my stuff smh.

This shipping transport excuse for a company is the worst experience I've ever witnessed while shopping online. How this company has not been sued and allowed to operate is beyond me! DHL has stolen billions of dollars in products, lost time & manpower by paying for horrible representation and customer service. This company deserves everything it has coming to them. The more they steal, the bigger the fall. DHL, you will reap what you sow!! False delivery attempts, stolen & "lost packages" and lying couriers will be your downfall! DHL has the worst reputation and it's growing everyday!

We recently shipped two boxes of household goods from Edmonds, WA, USA to our new home in Mexico. Before shipping I twice contacted DHL to make sure I was providing the proper documentation with the waybill. I meticulously followed directions. The very friendly driver who picked up our boxes reviewed the papers and assured me they were just right. DHL/Mexico thinks differently. Our shipment is stuck in Guadalajara while I try to get it moving through customs.

I ship thousands of handmade tiles every MONTH - THOUSANDS! I have been using DHL but now, I know there is something insidious going on at their core! Ordinarily, my packages are 12x12x12 inches, same weight for each and they arrive at their destination on time and in tact....However, I have now noticed that every time I send a larger, heavier, and more valuable package - guess what? It goes astray! The pick-up driver scans each and every one upon pick up....but when I have checked on the missing ones, there is a mysterious lack of a collection scan. BEWARE!

The most rude staff. The company is such a scam and they have this bad habit of charging extra for every delivery even if the shipping and and all taxes has been paid. Such a terrible customers service. I would not recommend them at all. Save your money and your peace by not using their garbage service. Even some third world country mailing service is better than DHL. I hope the whole company goes to hell and go bankrupt.

I was informed that I would receive a package. So tracked on DHL site and waited at home. Late afternoon saw on DHL site that my package was delivered with signature. It had been put in my post box although it clearly stated on label that this was not allowed. I downloaded copy of the signature and clearly not mine! This was a passport so should have been handed to me for signing. Have no trust in DHL and HM passport office. Should not use them.

I have gotten packages through DHL before but this last time was just horrible. My package arrived at my local DHL on monday (like it was supposed to because I paid extra shipping costs) but I did not get the package until thursday. I had to call customer service and speak with numerous of people before everyone could finally be on the same page.

I am actually disgusted with this company. After having problems and never hearing a buzzer for my order when I waited in for it (I live in apartment buildings) they decided to destroy my package. Lovely. £30 down the drain.

I had urgent letter to send. Arranged Pickup thru phone. Pickup ID given was **. A person came for pickup. He claimed to be from a contract company hired by DHL as he did not know the area, we drove out to a common point and guided him home. He had no AWB doc or any form. Since he knew where to come for pickup, we believed him and gave the letter and he demanded the payment and asked for the exact amount quoted by DHL - We paid him Euro 100 in cash. He assured us that as soon as the Letter reaches DHL office they will scan and email the AWB.

I ended up not having to drive to DHL to pick up my package. The driver came back and dropped it off later in the afternoon. I should note, I spoke to two different customer service reps and a manager and they all told me that was not an option and there was no way to reach the driver and that it was against company policy for him to turn around (I called 15 minutes after I saw the package was not delivered even though I had asked per DHL's instructions that it be left at my door).

I commissioned a piece of jewelry to be custom made in the UK. The jeweler shipped it to me here in the States when completed and it traveled all the way to the DAYTON, OHIO branch and they "lost" it, AFTER I had to pay custom duty on it. Now DHL won't let me file the claim for MY property that DHL lost. The shipper in the UK has to file it or give me the right to and he won't do either as he feels he was no longer responsible for it once it was shipped. So I am out MY jewelry AND any recourse for recouping its value from DHL for having lost it. This is so incredibly WRONG in so many ways it is seriously disturbing. What can be done?

I ordered some embroidered money bags which was special made from Laos for me. These items was shipped through DHL because it was faster than USPS. My packaged was promised for a Monday delivery then postponed due to them sending it all the way down to FL when I lived in NC so I received my package 2 days late. I was finally happy my packaged came and as soon as I opened it up, beads started falling out of it. I inspected it and these ** who work in Customs not only inspected and admired my embroidered money bags... they purposely cut it up!!!

Ok, it was January 2015 when I moved to UK and shortly after realized that I had left my laptop charger in my home country Venezuela (South America). Soon after I called my dad asking him if he could send it to me through DHL as it would be cheaper than to buy a new one, he went to DHL in Venezuela with my charger. A couple of books I left home, he asked to pay for everything so that I wouldn't have to pay for anything.

DHL express international shipping... After reading all these comments I wish I had checked them out sooner! Such a TERRIBLE experience I am still currently dealing with. DHL is fast at shipping your stuff to the wrong place, and throwing you in circles trying to find where it would be. This is what happened; April 24, 2015 at 230 is when online it said my package was approved by signature on the delivery date. No one came that day at all, I know because I had my mom there waiting on it for me. With further investigation they said that there was an error put in, it wasn't approved by me, but by the sender to leave it with no signature, (I bought stuff from this website before and they never did that with any other shipping methods) yet they asked for one via text message the day before delivery, or a note with tracking info and signature. I never replied, followed the link, or left a note.

DHL doesn't even deserve the star they received. I received a door notification April 29th that they had attempted delivery of my package around 12:50pm, I also received my email notification and noted that a call was missed from my apartments buzzer system. The card left at the door said they would attempt the next business day which worked well for me since I was off work. I did have errands to run but I figured I would have enough time in the afternoon to complete them after I received my package. I received my email notification that my package was with the driver at 10:08 am (earlier than the day before) so I waited for my delivery 1 pm rolled around, then 2 and then 3.

I ordered headphones -- cost $18.99 (euro €17.50). DHL tried to get me to pay €31 EURO in EXTRA charges AFTER I had already paid them the shipping costs. They falsified the customs information and then told me they would CHARGE ME a FURTHER €45 charge to amend any documents related to this shipment. After 10 phone calls to DHL and 8 emails, they refused to charge me the correct rate of VAT for a product of €17.50.

Firstly, here in South Africa, DHL refer to their customer service agents as rock stars. This is a big mistake as they are anything but. This rock star label creates high expectations from their customers and gives the customer service agents big egos. The reality is far from the portrayed image of an excellent courier service. Their staff are professional, uncommunicative, and surly. They operate within a system that is poorly designed for expedient shipping. If I don't contact them directly and start the ball rolling, the parcel will sit awaiting clearance indefinitely. I have to continually push them at every stage to have any hope of getting the parcel quickly.

Shipped packages from overseas to back home. Packages were held up in customs. DHL failed to communicate with me as promised by three separate individuals. They told me the wrong form to use. Finally when received the shipment was damaged. Happened not once but two times.

I started calling DHL on Wednesday, 4/15/2015, concerning a package coming from China. I was first told it would not arrive until Monday, 4/20/2015, but then on Thursday, 4/16/2015, I received a text stating that DHL would deliver my package on Friday, 4/17/2015. I was thrilled since I paid extra money to have the package arrive with 3-5 days. (Day 5 is today Friday, 4/17/2015). I signed up for text alerts and tracked the package since yesterday, Thursday, 4/16/2015. I called DHL a total of 5 times to make sure that my package was actually arriving today, 4/17/2015. I was assured several times today that the package would arrive today even as late as 8-10PM.

I recently sent a package to Nairobi through DHL. Having paid £200 for a little box to be sent. Bear in mind DHL did not inform me that on arrival at Kenya customs the receiver might have to pay Tax on the items dependent on its value. When the package got to Nairobi the receiver was informed she had to pay a further £160 for the package to be cleared. The receiver was unable to pay that amount as she did not have such funds. I requested the goods to be returned. Through the whole process of trying to get the goods returned DHL's customer services team were very unhelpful. In fact they had an attitude of "it's not our fault, it's customs" despite not warning me prior to sending the items that I might have to face such a situation. I had to take it upon myself to sort out the issue, chasing after them for updates on the package and dealing with very rude staff. They are very overpriced and honestly I will never use them again!

DHL, one of the Biggest Shippers in the world and they are unable to locate and/or message your driver. Shipment set for AM delivery and has not arrived yet (it's now 12:13 pm.) Don't worry DHL, I will wait around the whole day for you till you arrive. The call centre asked politely if the courier could leave the package on my doorstep.... why not just leave $750 dollars cash in an envelope you RETARDS!!!! I would be very careful before shipping with DHL... especially when FEDEX has not made one mistake for my business since 2007.

DHL is the most horrible place I've ever had a shipment come from. Their customer service, delivery drivers, as well as their so called management team has no knowledge whatsoever!!! I left a note taped to my door stating to leave package at the door along with the date, time, correct tracking #, name & address as well as a dang signature!! But guess what??? There was no package left due to the untrained delivery driver not having the correct #. He was going off of the reference # instead of the tracking #. In the automatic text message sent the day before, it specifically states leave a signed note with the tracking & signature so carrier will leave package. Followed all directions plus left more info that was needed. Something have to be done with this business!! This has happen several times. Now I have to wait all the way until Monday. Pitiful!!!!!!

I already paid for my product, but when it arrived I had to pay another £13, apparently it's called administration fee. These people are ripping people off. Anything I'm buying now I will request not to use DHL. Never ever again. TNT is Free.

DHL Venezuela has shown plenty of irregularities; parcel not delivered, parcel destroyed without consultation with sender, holding parcel to request extra payment... Please think twice before using DHL to send stuff to Venezuela. It will be lost and you will lose your money and your stuff...

They tried to deliver from city to my home, 20 km away. No phone call at all, no tag on the door to say they were there, the only way I found out was online tracking!!! That was last Friday, it is now Tuesday and still NOTHING!! I could have walked to city and back 5 times by now! Poor, poor, poor, poor... Never use this company if you can help it!!!! It's taking longer to travel 20 km than it took to come from China for pete's sake!!! How incompetent is that??? Can't say enough bad to discourage anyone from DHL.

I have ordered a custom-made picture frame and dhl says it was delivered but it has never been delivered. I contacted them and I was told to contact my local usps but they said they cannot accept a claim with a DHL tracking number and DHL refuses to help by ignoring emails, and constantly having COMPANY WIDE MEETINGS during their business hours so they are not helpful. I feel so angry that they are lying and make it impossible to get my hard earned money back. I never want to buy something shipped through them ever again. They should not be around seeing as everyone has a lost package story from them which is never recovered or refunded.

Material from Poland to New Delhi took much lesser time than the custom clearance -- Still Pending. No response from DHL to mail written as a complaint. Different stories and expected time being given. Check your records. We are facing losses. With DHL's response, it is hard to believe that DHL didn't falter in taking up the steps for clearance timely.

DHL confirmed that our package was going to be delivered sometime on Wednesday, though they couldn't confirm a time. My husband waited all day Wednesday but the package never came. When he finally called, they told him it wouldn't be delivered that day after all, & couldn't guarantee what time it would be delivered the next day. No apathy. Will never use this service again!

Notice from company regarding book order: "Shipped via DHL Global/USPS Standard Mail. Should arrive within 4-14 business days." It took two weeks just for the book to arrive at a USPS facility. No response from DHL tracking number. Will not order from any company that deals with DHL again.

Ordered car part on 09/03/15. Supplier said would be dispatched from Belgium within 48 hrs. I paid £13.95 for 24 hr delivery. Supplier dispatched on 11/03/15 via DHL. Parcel went from Belgium to Lyon, France then to Leipzig, Germany where it was held until early hours of 14/03/15. At 04.31 it was sent to East Midlands Airport UK. DHL tracking says still in the air. The estimated delivery is now Monday 16th. DHL 24 hr express delivery = 5 days.

I live near Wexford in Ireland. On Tuesday, 10 March 2015 I placed an order for Disco Lighting in England. According to the DHL Express Shipments Tracking Service Website, this consignment arrived at their Dublin Depot, Ireland at 9:25 P.M., 12 March, 2015. I was sent a Text Message informing me that the parcel will be delivered to me on Friday 13 March 2015. I have phoned DHL Depot at Dublin to find out as to when I can expect delivery as promised on Friday. I have now been told that the parcel has not been loaded on the Vehicle for deliveries in the Wexford area.

Sent 2 size 7 boxes to Lagos via DHL. DHL official had assured me there would be no problems or delays and the parcel would arrive 3 days after drop off. It cost me £399.99 to send boxes via DHL. 2 days later, I received a huge shock that my receiver had to pay over 500 to receive per box just to receive the parcel. Called DHL straight away and they said it's not in their hands. I accused them of not being upfront and having uninformed staff. I will not be using their services again as this experience is stressing me out and about to leave me out of pocket. All other DHL users be aware. Always ask for full upfront charges.

My Parents happen to parcel me via DHL -1 Medication (qty 3) along with some children stuff. For first 2 weeks we were expected it would come in a day or 2. In 3rd weeks I call them to know what's holding delivery. Then I was put on hold saying a specialist would connect with you. Next day I again called asking what's the issue. Then as I was given with couple of documents/form to update asking medication details, it's manufacture & doctor prescription. After filling all the medication details I thought now I would get it. Then again they came back saying they need SSN detail.

I have made an order near the end of 2014, under the order number **, till now I have no notice of my goods location, no notice of its details, no notice or whatsoever. Also, the website reflected that the goods was already delivered when I did not receive anything!

DHL express international was to pick up 1 envelope in New York for shipping to Europe. After 5 days of "sending a driver" no one ever arrived to get envelope. Failure. Failure. Failure. And customer service lied about guarantee 10-2 arrival. Do not use DHL if anything is important.

I ordered an electronic item from China few months ago. The item's value was & declared $30. I also paid $26 to the supplier for the DHL shipping cost from China. I received the item with a bill for 30 ($36) and I was stupid to pay it right away, thinking that perhaps the Chinese supplier didn't pay for the shipping cost. When I investigated this matter further, I discovered that the supplier had already paid for the shipping cost but the DHL decided to charge an extra 10 for administration cost and 20 for import charges based on the item valued 3 times higher. I had to send back the item after a week as it was faulty. I contacted the DHL in Dublin and they first asked me for proof of posting back the item to the supplier, which I did. Then they said that the proof of postage wasn't good enough (registered postage with the returned address + the content & weight) and after a month waiting, they never returned the charge nor responded to me.

I received international shipment through DHL, total shipment was for $18.00 duty was charged $2.93, DHL charged $10.00 processing fee plus $4.25 admin fee and on top of that HST. This is way too much for $18.00 product. I ended up paying total $19.03. I never had this issue with FedEx.

I write with great anguish after having suffered through one of the worst service by DHL's employees today. My request was handled with utmost ignorance and the casual attitude from the DHL team baffles me. On 22nd Feb 2015, I called DHL customer care to get information about location of nearest DHL centre in East Delhi. The next day, I was told that a pick up from my residence can be arranged along with a lucrative discount deal.

This is the second time I am experiencing this ** situation. DHL delivered my shipment in another state. I don't know why the shopping sites choose DHL. I am very pissed off, cause my daughter’s birthday is tomorrow and I didn't get my dress yet because of ** DHL.

Before shipping an urgent letter, a DHL representative guaranteed the letter will be delivered to door on 17th, but till now it hasn't been received. Contacted DHL, never get any response. A lesson learned is never use DHL!!!

The service is very bad. They put both sender and receiver in a embarrassing situation. I send used personal stuffs. I would've taken it with me when I flew. But with the kids I thought I will carry minimal luggage with me. So I used DHL service to ship my personal effects to Chennai. I was made to come in person due to some customs clearance. I don't have any custom dutiable items. And because I couldn't clear it immediately, I was charged extra by DHL.

DHL should be ashamed of themselves and the rotten services they provide their customers. I ordered my daughter's wedding gown from Europe and unfortunately it was shipped through DHL. I tracked the item and saw that it arrived in the US on Wed Feb 11th. When I called DHL on Monday Feb 16th, they told me I needed to pay $218 custom fees and my package will be delivered the following day. I made an immediate payment but my package did not show up.

Ordered item delivery Fri. I waited in all day no delivery. Then they said delivery Mon, no delivery. They said out for delivery Tue. This is the third day that I had stayed in waiting. When I look on Tue evening they said "delivery attempted, no one at premises." This is my home and this was (delivery attempted - consignee premises closed), this was at 18.22. I live up in the mountains-- more like they could not be bothered. This is not the first time this has happened to me and got the same message. I have been in touch with customer service which reply in 1 working day. What a joke, still not got my parcel. How long? 1 week, 2 weeks? Who's to know?

Message left giving me the number to call and parcel number: **. Staff in call centre kept asking for 'wavy number', told me I had wrong parcel number, were very rude and unhelpful. One person kept giving me other numbers to call, said it was all my fault as I was giving the wrong number and told me off for passing her ally my frustrations.

I ordered something from a company that is in China and they only use DHL. I tracked my package and seen that it was allegedly delivered to my apartment and signed for by someone. First of all, I live alone so I was thinking DHL took it to the rental office. When I got home from work around 10pm I saw the DHL sign on my door saying sorry we missed you and they checked off the box “we tried to deliver”, but everything else was left blank. The next day I called my rental office and asked was there a package for me and they said no.

I ordered a shipment to my friend's office address in India and DHL marked it as a industrial shipment. First call I got was focused more on marketing their import account tie-up product for companies. When I made it clear to them I should emphasize that they were a tad dissatisfied that it wasn't an industrial shipment and the office building mentioned as the delivery address was in no way connected with any imports or export industry.

On January 5 went to a dhl service center to ship a tablet down trinidad... paid 70 include insurance. FEW DAYS PASSED THEN DRAMA START. They cannot found the package... They did an investigation for about 3 days and still nothing. They told me to go to the service center where I did it so I went and they file a claim to get my money. Five days later I got a call and they said dhl is only giving me 11 dollars and I cannot get my 70 back even though the item never got to trinidad. Its last destination was Ohio. It didn't even leave the US. That just really mess up. Never ever using them again... Oh yeah forgot to mention someone else said they sent a phone but dhl lost it and because he didn't have ins, they can't help him. They had the nerve to say customer service guarantee or money back... I'm only sticking to fedex or ups from now on...

So the case is, I have ordered some goods from Hong Kong to London, UK by DHL. Then it arrived to London Heathrow and from 21st of January it did not move anywhere. I have spent so many hours talking to DHL. They were saying different things that they need more time, then they need more info, then they opened a case inside their system and every single day I was calling to them asking what is happening and every day the answer was the same. They told me the last scan was in the safe area in the warehouse, could not been stolen, but I think it could. It is a big box, it is not a needle. So today I had an answer that they officially saying that it is lost, they could not find it and that they will refund Duty and Tax payed but my package is 2500EUR worth. What I could do in this situation? Can I sue them? Thank you so much in advance.

I am taking the time to write the whole story because others may think twice before allowing DHL to potentially treat them in this manner.

I REPEAT DO NOT USE DHL SERVICES. Charge you extra for VAT, Handling fee and other fees can cost up to more than $50, also adding the shipping fee you paid towards the supplier.

I have just received my item on January 29, 2015, I think I was scammed by DHL Express. My item was arrived in on January 19. I called the DHL on January 22, they told me that they need some information, I did. I called them again On January 28, they told me that my item was sent to another city and I must go to pick it from there!!!! Why do I have to call every time to know? On January 29, I traveled to pick it up then they told me that I have to pay $50 for tax and $100 for DHL Clearance!! And my item values $220!! I have no prob with tax but $100 for DHL clearance only, it's too much and I have to travel about 2 hours to pick my item up!!

Order a book that was sent DHL Global mail. I live in Santa Fe, NM. It was first delivered to Shreveport, LA and Put "out for delivery". Caught after a couple of days and shipped to Dallas where it is currently "out for delivery." Wonder if book will ever get to Santa Fe? I don't recall ever such poor delivery service. DHL used to be a top notch company. Would not recommend anyone ship with them now.

While they are not the worse, I feel it is deceptive to pay top dollar based on your desired delivery speed then blame customs for not processing shipments within the quoted "express" period. A classic game of pass the buck if you ask me.

I ordered goods from UK that were unfortunately delivered by DHL. Most of those never arrived and they were lost somewhere, delivered to the wrong address. Although I made several phone calls, nobody in authority ever called me, in spite of my specific demand. The main parcel was apparently delivered. The date when they said it was delivered did not make sense as it was nearly immediately after I paid for the duty. Although they mention that a delay of 24 to 48 hours is required and signed by someone named J. **. Who's that????? I do not know anybody with that name.

I sent an original export bill collection documents worth USD 100,000 with Mashreq bank where they are using DHL Courier service to send the documents bank to bank. After three months of follow up DHL informed Masraf bank that they could not locate the specified bank so they destroy the documents! After we placed the claim they could not prove to the bank that they have informed the bank prior to destroy. Our customer could not clear the cargo for 6 months. There is no response from DHL to sort out this issue and after one year of our claim, they rejected the claim without any reason.

Waiting on my wedding dress to arrive. I received a text from DHL the night before stating to leave a note with the waybill number & my signature & they would leave it. They did not & didn't even come by because I was home the entire day waiting. I called to verify the address & they said they would come back the next day. I was in my front yard doing work waiting on them. They said they came & I wasn't there. Called again & they said the manager would call me within the hour & have it delivered that night. She called 3 hours later & said I could drive 40 min away to come pick it up...two days from now. The driver said he left notes...he did not! Still no package & complete driver incompetence! Will stick with UPS & FedEx!

I ordered TWO VOIP products from China (legal in USA and not the Varo item), supplier used the DHL, custom cleared the item at first and I got SMS from DHL for next day delivery, DHL tried to deliver at first attempt but could not find the address. After calling to DHL, I figured out the address which supplier provided is incorrect or spelling mistake (i.e 2929 instead of 2920) so the DHL rep asked me for the correct address and he confirmed I will get my package tomorrow and today when I tried to track my package there was a message "Please contact DHL" then again I called DHL and they said package picked by custom so I have to contact custom and they can't give me any detail. When contacted the custom they just said they have the package and I should contact them after week or two or they will send me a letter after 30 days.

I shipped a package from the USA to Canada, with DHL. I paid up front $30. I was aware that there would be duty and taxes to pay but not prepared to pay more fees to DHL.. There was a $10 process fee and a $5 c.o.d. fee. What a rip off.

DHL lost my package, first of all. What's worse, I had to call them every day (sometimes multiple times) to get an update on the status. Every time I call them the rep has have no idea what's happening. They keep lying to me, giving me incorrect information. Even when the package is confirmed lost by their rep, and I request a refund they still haven't gotten back to me. If DHL went bankrupt overnight I would say good riddance.

I ordered an item from China to come to Canada, the item cost me $30, but I paid $25 for expedited shipping. The package was supposed to be delivered in less than 6 days. At 6 days I started tracking where the package was. It was just entering the USA, why I don't know. It went through several points in the US over 2 days and then said it was out for shipping to Canada. The next day I received a text from DHL saying there were customs fees of $26 I needed to pay before my package would be released. I paid it immediately. While I was on their site I checked off that they could leave my package at my front door without a signature because I wasn't sure if someone would be home.

IF you have any doubt of using DHL just type DHL review in Google and have fun. All your doubt will dissipate. I'm writing this review because I said so to DHL customer service. At contrary to DHL I hold my word... after reading review on the net I doubt that this will make any difference since they are already the worst company and should know this fact by now. Anyway here is my story:

Ordered Urn for brother’s funeral. Saturday was funeral and the Urn was attempted for delivery Friday at 7:11 PM CST. Checked tracking everyday that week. Tracking stated it was at airport. Never stated on truck for delivery. At 01:00 Sat. morning tracking posted that delivery was attempted. The Urn was not delivered in time for funeral as local DHL stated they were closed for weekend. Funeral was Sat. They delivered Monday. Yeah DHL.

I recently sent technology hardware to Lagos, Nigeria (December 2014). DHL office employee stayed an extra 45 minutes after closing in Manchester, NH to help with the transaction. The tracking of the shipment was easy to follow and I received personal up-to-date calls from Tanya whenever I had a question. I was very pleased with how the transaction was handled from start to finish. I also want to thank customs in Nigeria for the smooth process and release of goods once duty taxes were paid.

I ordered a product from overseas and it was shipped through DHL 11 days ago. When it was originally sent to my home address, I missed the delivery and I signed the receipt and left it on my door for the carrier to just leave it there. The carrier never came back to see the receipt and he/she left another receipt in my lobby area, not bothering to come upstairs to see that I left further instructions for them to leave the package. I then called the DHL to make new arrangements. I was instructed by the customer service rep, on that is no problem, go on our site to change the location, and you will receive your pack tomorrow. I did just what I was instructed to do and there was no package.

DHL carried my courier worth $6,600 mentioning no commercial value from Taiwan to India. But in Indian customs rules, it is illegal to carry a courier of this huge amount mentioning no commercial value. Now they are asking me to convert it into cargo mode, which needs purchase proof, seller details, iec no, ign no, etc. but I don't have any documents regarding it because it is a gift item. So I am unable to complete customs clearance and I asked them to return the courier but they said customs will decide to destroy it or put it in auction or to return. Now 3 months passed still under hold of customs, duty and taxes of this courier was already paid and having insurance of same amount. Airport was in another state too, looks like DHL carried my courier to give it to customs.

I tracked my package for 3 days. I texted & talked to 2 representatives asking to be notified when my package was out for delivery because their website was not accepting my info. So the website is telling me my package is in their Woodside location, but it was actually being delivered already. I missed my package, of course. Don't bother calling their useless customer service! I was told to sign a paper which will now leave my package outside for 2 days because I am now going out of town. DO NOT EVER USE DHL. THEY'RE NOT INTO ANY QUALITY CUSTOMER SERVICE, THEY COMPLETELY SUCK! AT LEAST USPS & UPS LET YOU KNOW WHEN THAT DAY, IT'S OUT FOR DELIVERY. WITH DHL, YOU MUST CAMP OUT & NOT MOVE TILL WHENEVER THEY FIND IT POSSIBLE FOR THEM to put in computer "OUT FOR DELIVERY" LIKE A NORMAL PACKAGE DELIVERY COMPANY. Don't use DHL ever! They suck! Their customer service is a joke!

Incompetent, slow, lazy, arrogant, no customer service. This company is a ** joke. I had my brother shipping me a Christmas gift for my wife on December 2, 2014. Cost was around $50 and "guaranteed" delivery was within 10-12 days. It took these morons 10 days to get it from one city in Germany to another. Walking it over to their Frankfurt location would have been faster. Now, it has been 16 days, the tracking is useless, and the packet is nowhere to be found. Thanks DHL and German Post for screwing up my Christmas. It was over $300 in value and I cannot simply go to a store and get my wife something else as my money is tied up into the shipment that these other ends of the mouth ** up. NEVER AGAIN DHL and I highly recommend that you stay away from their lies and crappy service as far as you can.

Atrocious customer service. Delivered a sensitive envelope to the wrong apartment signed by someone, not myself. DHL wrote me a follow-up letter blaming their complete disregard for customer safety and privacy on the fact that I had not checked in for a week regarding the status of the letter. Sent the explanatory letter via normal postal service and told me they could not be sure if and when it arrived, since the USPS is swamped with the holidays. Told me their lack of care was due to company protocol. If I could choose never to deal with them again, I would. HORRIBLE. I would rather deal with the USPS any day.

In Portugal I called DHL to pick up my envelope to ship to a distant foreign country. They gave me the shipping charge quote and scheduled the pick up for the next day afternoon. No one showed up, so I called them the next day and they told me that they will not be picking my DHL envelope, because... they don't do business with individuals and that I need to become a business!!!??? What? And DHL.com is the dumbest website ever. DHL used to demand to open an already sealed envelope to show to the driver what's inside. This is HOW BAD DHL is. No wonder they lost the U.S. market and went bankrupt over there and now it is Europe's time to kick DHL down.

Okay so I ordered something on the 28th of November and on DHL's website it said that it was delivered on December 3rd. But there was nothing delivered to my house on December 3rd. I called and DHL insisted it was delivered at my house. So I Kept calling and after like a week of calling, DHL decided to send the deliverer back so she could explain or whatever. So the deliverer arrive at my house and she admitted to me herself that she delivered it to the wrong house and she was laughing like it was no big deal and saying it happened all the time. It was all a big joke to her. The neighbors insisted they didn't get the package. The driver left and once again, I called a representative who told me to ask the shipper to file a loss claim to see how DHL would compensate. Since the shipper is in China, they had to file a claim with the DHL in China and after all they put me through, they only offered FORTY dollars. My order cost $160!! What is $40 dollars gonna do for me?? So they lost my package and they're not even taking responsibility for it. If you're ordering from China, please DON'T USE DHL. See if there are better options because these people are irresponsible and don't know how to do their job.

Guy at the service center quoted me 3 days Global Express for 233.11 from New York to Perth, Australia. Dropped it off at store Monday 2:39 pm to go out at 4:30 pm. Need it in Australia by Friday. Doesn't leave store till 24 hours later and has been stuck in Hong Kong for the past 27 hours not moving. Call DHL to get more accurate update and was told it would have gone out on the 2 am flight to Australia. Six hours later still no updates so call back and am told it will go out on the next flight. I ask when that is and am told they can't say for security reasons but he assured me it's in transit. I say that transit means crossing or movement but according to the tracking information, my package has been sitting in the same spot for 28 hours. How is that transit? How is it even Express? Why is it in one location doing nothing for 28 hours when the destination is a seven hour flight away?

Ordered an item from Hong Kong that costed 59.40 USD to be sent to Greece. When parcel came in 2 days!! they asked me for an authorization due to customs (I gave them) and told me that DHL's fee for all this is extra 36 Euros! (~45 USD). Now I see that it didn't have to go through customs as it's a low value item so this is a scam. I saw that other Greeks face the same situations about this. Also they called me 2 times already (yesterday and the day before... yes 2 extra days delaying) just to ask me if the price of $59.40 is right! Because if it costs more than 100 Euros they charge 50 Euros instead of 36! I mean why why whyyy ask me that again and again?

Ordered a bunch of clothes and other accessories totaling more than £150. Was tracking the parcel online and was shocked to see it update with the message "delivery attempted" especially as I was off work at the time and was in the house at the very time they said they attempted delivery. This then happened a further 2 times in the following couple of days and once again, on BOTH occasions I was in the house at the time they said they attempted to deliver my parcel. Disgraceful! Why on Earth to DHL blatantly lie like that? In the end I had to contact the original seller and get a refund for non receipt of goods which they did without any hassle. But I still of course ended up without the needed items that I had ordered.

Cheers… Let’s try and save everyone some time… Web contacts take over a week for returns, phone service is abysmal, their sub-contractors are almost as allusive and pickups are unpredictable. Unless you live beside a terminal or pick up location good luck… This is an exercise in automated phone HELL.

On Oct 10th 2014 I used DHL to ship a 20lb international package from Germany to the US worth roughly $800. They told me it'd take 10-12 days to arrive. 2 weeks later, I track my package online and where is it? In Germany. 30 miles from where I mailed it out. (Mind you I was moving back to US from Germany, so I was back in the US at this point). I call and after some hassle they start an "initial investigation" and tell me call back in 3 weeks if it hasn’t arrive. 3 weeks later? NOTHING. Still in same location according to tracking online. I call, they initiate a "second investigation" to find out where this thing is. They tell me it could take 4-8 ADDITIONAL weeks to figure anything out. ARE YOU ** KIDDING ME?

Do not ship through this company if you value any contents in your package! Period! The representatives that were supposed to assist me in tracking my package were all unprofessional and even gave me false information about my package location multiple times. Hung up on me multiple times and sent me to voice mails where my messages were never responded to! Could not even tell me where the last location was the scan of the Air Way Bill! Also told me that I would have to contact person who shipped it and have them pay for the shipping again or else it would be destroyed!

I received a gift in the mail from overseas about a month ago. I was not at home when the box arrived at my home. To my surprise I received an invoice from DHL for a little over $36. I called DHL, and asked them if this was normal procedure for a recipient of an overseas package to be charged. I also questioned whether the sender was made aware that the recipient would be charged. After being told yes, I questioned again why the recipient is charged for a package they aren't even aware is coming. How is this legal? I did not consent to the charges! There should be a class action suit filed. I will be consulting a lawyer!

Well my first order from DHL was not really bad, I picked up the parcel instead they delivered it, because they said the delivery truck had problem to my place. Sorry my English is not good, anyway, today is my second time for DHL, the package arrived on November 19 and held by customs for clearance and evaluation until now, it was just a bunch of USB cables, why they have to evaluate it? It has declared price and invoice already, and why too long? I called their customer service many times, and they gave me different answers?

The delivery process with DHL is a torture. The advisors are incompetent and don't know what they tell people. They are not aware of their own policy. They are giving me multiple headaches. They are wasting my money with very long unuseful phone calls. Their line is always busy. Their courier don't know how to do their job.

A 17 kg containing home made dry food was sent from India on 21 Oct 2014 to San Jose and delivered on 27th Oct 2014 showing only 14 kgs. DHL India and USA have washed off their hands in giving explanation for loss of 3 kgs. (Laura ** dhl us). DHL India and USA blaming their local agent/Rep for loss of 3 kgs. Pls do not use DHL for sending food parcels-non commercial -for personal use.

I ordered an item worth USD25.00 from China online, including a few cheaper items, making up a small package of no more than 1kg. The item was sold to me with free shipping. The item was shipped via DHL. On arrival I was charged a surprise $7.50 handling fee by the DHL Licensed Operator in my resident country of Belize. Furthermore, the DHL Operator, a private company, stamped on the Waybill a whopping shipping charge of $46.00. The commercial invoice attached to the Waybill showed a shipping charge of $5.50. I was told by the DHL Operator that Belize Customs requires they stamp the Waybill with the appropriate shipping charge for that part of the world (but they fail to realize that large international companies make deals with DHL and pay a fraction of what an individual might be charged for shipping a single package).

Having recently experienced DHL services, being the victim of online fraud. Be aware DHL have no fraud policy!!! So avoid wasting your money with DHL as they have very poor customer communication follow up, simply their approach is case closed. Very quick to pass on blame to everyone else but no sense of duty or care!! For an established international company extremely disappointing, I have discovered very small minded one size fits all mentality and want to highlight their sheer arrogance of a corporate greedy company.

Today is Wednesday, went online to DHL center and finally an update was made. It stated customer to pick up. Out of desperation, I decided not worth the headache to wait till they decide to deliver the package, after waiting several failed delivery promises. It took me two hours to complete this task but finally have my package at hand. The representative at the Franklin park location was kind and asked for the appropriate documentations to finalize the torture. After many days of phone contact with DHL, it was apparent that the personnel at the Franklin park location never took the time to confirmed that in fact the duty/tax fees were paid in full. Instead they opted to place a hold on package for delivery. What an incompetent location! Though I must say that the 800 number customer service is the one who figured the reason for the delay. It took several phone calls to customer service to figure out the problem. This is my first delivery experience with DHL and it's not a good one. I will definitely, reconsider future purchases from any company using DHL as their delivery source. Truly sad.

I ordered two separate items from two sellers on Amazon.com (USA). Both sellers used DHL Global and when the items reach the USPS; their label could not be read; so they went around in a loop and eventually were sent back to both sellers. Why can't DHL and the USPS fix this problem? I now have another package in limbo; you cannot find out who the shipper is at Amazon.com ahead of time.

I'm waiting for an international package. It arrived in the US customs promptly. I paid the necessary fees/taxes on Friday and was told the package will be delivered by Monday. Took off work to wait for this package, only to be fed more apologies and no package. I was then told delivery will take place on Tuesday, the following day, and again no package. I called Dhl, for the third time, and after many apologies was told it would be delivered on Wednesday. I'm still waiting. Worst delivery service I have ever had to encounter. USPS is much quicker!

Document was never attempted to be delivered to recipient. After several calls to several numbers, I am told that US customs has the parcel. Promised follow up calls never received, no tracking updates, no phone calls or emails from DHL on the situation.

They took my delivery at different address and they are telling me we can't get through to our carrier to ask him. This is happening for 3 days now and every time they said they will call me back to let me know but no one called. I am just wondering even if they delivered it at wrong address, why would they signed on my name and received the delivery when they don't even know me? This is stealing!!!!! I am very angry with their service. I would never ever use DHL again. I still haven't got my package. Waiting for the carrier to finish his lunch then if he had time and if he is around my area he will come and sort it out!!!! UNBELIEVABLE!!!!!!

I live in Tel Aviv Israel, besides the fact that the service is fast, there is NOTHING good about this company. My package originally weighed 8 lbs, basically they say there is this "Dimensional weight" that actually somehow made my package weigh 6 lbs more. They charge me for 14 lbs, besides that, the total value of my package is $35, now they are trying to charge me another $80 for "Customs" which in my country you get charge only if the package is worth over $75, so for $35 dollar package I'm gonna end up spending an extra $200 so I can get my package. SAVE YOURSELF MONEY, go somewhere else.

I ordered a package and paid for express shipping. I received a text message that my package would arrive on October 29th. The delivery courier called me 3 times that day for directions and still never showed up at my house. I called DHL customer service and gave them directions to give to the courier and they said they would try again on the 30th. Again, still no courier. Called back again on the 30th to find out where my package was and they said that the courier still couldn't find my home (by the way, UPS, USPS, and FEDEX have NEVER had an issue finding my home). Left directions again with the customer service rep., made it VERY CLEAR how important it was that I receive this package by the 31st, and that I PAID FOR EXPRESS SHIPPING FOR A REASON, and was assured by the customer service rep., who spoke to the station, that they would get the package to me the next day.

This is probably the worst delivery company in the whole entire world. My package made it from China to Calgary, Alberta in a 2 days and once DHL got a hold of it everything went wrong. They had my package for over a week and they needed me to pay import fees, but no one thought to call me. Once I called them and paid the fees that same day, they kept my package for another week. Every time I called they said it would be delivered that day. For 5 days they said this. You could walk from Calgary to my house in 5 days. At one point one of their employees told me "we really don't know where your package is".. 800$ worth of goods that they just could not find.

Why does your staff take so long to provide the customs document? Also why do you charge the cargo broker a hefty fee to collect the documents currently you are charging us kenya shilling 3850.00 and the importers are not happy with us. Yet when you clear the shipment yourselves you do not charge the break bulk fee. I can only say that you as dhl want the clearing companies in KENYA to shut down and deny the common mwananchi food. It is very bad you have enough work and money. Please let the cargo broker work.

I ordered a time sensitive item on the 8th of October. Seller said package was picked up on the 9th. Delivery is supposed to be 4-9 days. On the 10th still no update so I phoned DHL and was flat out told that they do not have the package. Dhl rep advised me to talk to seller instead. Seller sent me the copy DHL signed when they picked up. A week passed still no update so now I panicked and bought the same item from 2 other sellers so I have a back up (that bad is my requirement) both sent via FEDEX. Both arrived in 3 days. Today I got an email update from DHL with full details, the package was indeed picked up on the 9th. I was told they will deliver tomorrow via phone recordings but not showing online when you track it. Ahhh .. I don't care anymore. I am just livid of the time spent waiting. I just want people to make sure not to use DHL if you are in a hurry but isn't it the point of using a courier?

I paid for express shipping and my package was supposed to arrive today. I had paid all my duties and fees online and was set up for them to leave my package at the back door without a signature. I checked the tracking and it said the driver had attempted delivery but no one was there so they didn't drop it off. I called and they said there is nothing they can do. They said they won't send the driver back and that I can't pick up the package either, and that they will re-attempt delivery the next business day which is Monday. Very poor communication and customer service. I will avoid them at all costs!

My suitcase was left at Heathrow airport after going through 2 security check points. It took 4 days to find it and I was told it could be shipped "overnight" for $212 with DHL. Since I had no choice, I paid for the shipment. 16 days later my "overnight" shipment arrived!!!!!!!

Ordered my package 9/13/14. DHL tracking as of 9/15/14. My package sat in China on a "customs delay" until 9/29/14. So nearly 3 weeks, my package was just sitting. On Sept 29, the package was moved to Hong Kong, which so conveniently is now sitting again for a week long Chinese Holiday which no one works during! Today Wed 10/7, is supposedly the last day, which I was told yesterday that my package would ship out tomorrow..(yeah right). Oh yeah, on Sat/Sun I called DHL and spoke to a Warren who told me verbatim that "a lot of people have been calling and ** about not receiving their packages" and he told me that I should've expected to receive my package yesterday, Mon 10/6... clearly that was a lie since the girl yesterday told me they're not going back to work until tomorrow because of the holiday. Now what really upsets me is that I need my package by THIS SATURDAY 10/11/14 and I don't understand why it's been a month and I haven't received my package! DHL sucks.

I sent a package full of personal items to my son in New York from Berlin on August 19, 2014. It is yet to be delivered. I have tried to contact DHL in Berlin, no response. There is absolutely no tracking information on DHL website. My son called them in New York and they said DHL in New York has no relationship with DHL Germany and that it is USPS now responsible!. It is a nightmare. We've filled out complaints form several times on their website. Absolutely no response. DHL is supposed to be a reputable company. I never anticipated this level of frustration. Please, if you have any suggestions on how this package can be located it, kindly post it.

I feel compelled to write this to try to save people from getting screwed over by DHL!!! Last Christmas was my first run in with these people. I ordered some clothes for my daughter online. Fed-Ex was supposed to deliver and I paid the delivery fee. Tried tracking my package because it was 5 days late and come to find out that DHL would now be delivering. Checked the status online and it said "customer not home 3 days in a row, items to be returned". WHAT???? My husband and I BOTH work from home and here from 7am-6pm everyday.

Originally, my package was not delivered, although UPS, FedEx and the post office all deliver to my address with no problem, routinely, and I get lots of packages. I asked to have it delivered to a UPS store, an authorized DHL shipper. It apparently was not delivered there, they say they refused it, they only ship DHL out, not in (!!!). I called yesterday and was told by DHL customer service that it would be delivered to my home today, and the package was in Norwalk CT.

I have send a parcel for my pregnant sister in Toronto Canada and the DHL delivery person not even bother to ring the number of my sister the day they deliver to give notice. I have put on the phone number and give instructions so my sister receive it but the DHL staff just left. My sister rang their office and the person she spoken to is rude to her and asking payment first. They said to her to pay for collection. It is my first time to use DHL and I thought they are good. I would never use them again. I will stick to my local post office from now on. My pregnant sister is very upset from the treatment they give to her and for not receiving my package on time. Most of all in my part I’m mad for DHL for not mentioning this extra payment they are asking from the receiver. That is DHL Toronto Canada.

I felt like everyone on Earth should know. NEVER DEAL WITH DHL or at least just explore it. 1st day: courier was canceled because he just cannot. 2nd day: courier was canceled because they didn't prepare proper documents. 3rd day: package finally was taken. Next 6 days I was busy with sending additional documents to Russian custom, try to prove that I do need to sent two microphones to repair service.

I am really disappointed and frustrated with the service of DHL. This is my first time and trial to send heavy goods through DHL instead of other forwarder, but I can say it was a bad experience I never had. All of the other packages with the same content sent on the same day via other forwarder with same packing have all already arrived their destinations - Germany, Dubai and Japan, without any hassle. With DHL, it's been a complete nightmare.

I have never written any reviews before, and I try to be fair and understanding. We are expecting a package to be delivered via DHL. On Wednesday, DHL showed up at our home. Driver got out and rang our doorbell. My husband answered the door. Driver was looking for an address that was nowhere around us. My husband told him that we were expecting a package thru DHL. Driver stated that was scheduled for delivery the next day. Husband waits all day the next day, while I am at work - no package. He then had to go to work, so I track package when I get home. It says, "Customer not home, unable to deliver." I call DHL, informed them that someone in fact was here all day. Customer service apologizes, and tells me driver will deliver next day (Friday). Next day, husband and children here, still no package. I call DHL at 6:30. Customer service states that driver is in area and will be delivering package shortly. As of 10 pm... no package. Tracked number this morning, nothing was sheeted for yesterday, still showing Thursday, the 14th. Called customer service. Package is at center!!! Before I order anything else from anywhere... if they ship via DSL, I WILL NOT BE DOING BUSINESS WITH THEM.

We had a delivery coming from Europe to our home address in Canada by DHL Delivery Services. We were told it would arrive in 4-6 weeks. We were pleased with the time frame as we would be away on vacation until this time. The package arrived a month early. They left several messages on our home phone. When I arrived home, I returned their call. DHL staff advised me there was outstanding taxes for shipping that needed to be paid prior to delivery. I asked if I could phone immediately over the phone with her. She told me no and said the taxes had to be paid on-line. The next day, I received another call from a different DHL staff member, who left me a message saying I could pay the taxes over the phone or on-line. I proceeded to pay my taxes right away and expedite the delivery time frame.

I have had things shipped to me 3 times from DHL & NEVER, I REPEAT NEVER have I had a problem with them getting to my house and delivering my package. Idk how they could've "LOST" all of your packages, maybe the shippers were scammers and frauds. I'm just saying because I was leery each time because I was reading reviews and thinking of things that could possibly happen that never did. Moral of the story, do not believe everything you read on the internet - just have better internet safety skills and you will not be disappointed. Take it from me who always orders stuff online and is very very paranoid and scared to lose money. DHL is awesome and inexpensive for international shipping. I do not work for them. I am just an online shopper who happened to have experiences with DHL

I just panicked as these are original marriage documents and affidavits and certificates being which cannot be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration!!! Paid $70.00 for just a few pieces of papers to be delivered. NOT CHEAP!!!! Suppose to be delivered in 4 days. SO, we went online to check the Waybill# and said it is SIGNED and delivered. I called and I never got a call back and never got a time frame. I called the next day 10:30am to ask and this agent said OK, I will track it for you. You should have been told you would get a call back by 4pm today. I said no, I never got that from the first agent.

I order a Aduro PowerUp 11,000mAh Portable Backup Battery with 3 USB Ports. Waited 10 weeks and finally I gave up and called groupon for my money back. I don't get why a company like groupon would use DHL. DON'T USE DHL.

Recently on the 4th of this month we have misfortune of using your company to ship some of my goods from PRC. And since then it's a catastrophic and poor level of professionalism was practiced by your Clearance Agent named Ms. Fatima ** which never took a second of her busy time to call me as a client to sort many issues with my 128 Lbs Parcel which lead eventually to many unjustified Developments of events that could have been avoided and due that I'm suffering with my clients and they ruined my schedule.

Lots of companies are doing this business but we chose D.H.L and it's ridiculous service, we didn't receive our parcel on TIME. When we traced our tracking number it says on time but they didn't deliver.

I have been using DHL since 2 years ago. But recently in Sri Lanka very very bad service. Do not think to use DHL further and will advice my friends who using DHL to avoid this bad service. Do not use that is only waste your money. They never deliver items within the time as they promised. Use EMS worldwide. That is cost efficiency and faster service.

DHL was supposed to deliver two huge cases to my US address in New Jersey from China. They somehow delivered the luggage to an address in Canada and somebody named Dave signed for these bags. A day after I found out, I called them and after many days and weeks of trying to trace my luggage they said they are unable to find my luggage. Apparently they delivered it to someone in West Windsor Canada and they can't locate the address!! They lost my research, books, personal items and many things and now they want as a favor or goodwill to pay me $200 in compensation. I have told them that my lost luggage was worth much more than $200. They insist that this is what they are willing to pay. Their agent in China wrote $200 on the shipment form but clearly this was wrong. It is taken me about 10 months trying to resolve this and we are nowhere near the end. I can't believe how terrible DHL service has been and ask potential customers that if you deal with them, have no illusions about service quality and personal care. They just lost me as a client and neither will my friends and family be using them anytime soon. DHL should shape up.

June 6th, 2014. I live in Northridge, CA. On May 27th 2014, I went to a local authorized DHL vendor (similar to fedex but for domestic and international) and shipped a package to India. The package contained 7 phones - 6 Iphones and 1 Samsung phone; along with 1 Ipod, and 1 toothbrush. I purchased insurance on the package as well. I was told the shipment would arrive in 5 business days. On the packaging slip, also known as the airway bill, I stated the value of the shipment at $2800.00. The cost of my shipment was $143.00 which included insurance for the package. The value of the shipment was also indicated on another form - PRO-FORMA INVOICE.

My Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have BEEN called saying within few minutes will be delivered home by local DHL. After about half hour I have been told item hold by sender's email (PayPal though might be fraudulent transaction so payment was late so sender worried and issued to held deliver) that is cleared by PayPal on the same day afternoon when we cleared this problem. Person at Istanbul DHL called me that is cleared to be delivered but now I may need to pay some amount to DHL (please be aware that item in my town ready to be delivered), not sure about amount, she said and will receive soon call. I certainly objected. Later I said I will complain about her.

DHL empowers you to redirect your delivery online if the package cannot be delivered to the initial address. However this tool is useless because no one looks at it even if you call them and they confirm that all looks good on the system. The reps are all liars and don’t know how to use their own system. Everything they confirm is not true and just want to get you off the phone. Three supervisors promised call backs and neither of them did honour their promise. They are acting very stubborn and unprofessional I am now starting to wonder if they are doing this on purpose to piss me off. It’s been 2 weeks, no resolution just angry calls and lies after lies. I have NEVER dealt with customer service as poor as this.

I still can't believe that company such as DHL can be completely unprofessional and liars. I supposed to get my package on Tuesday 6/17/14 after tracking online that on 6/16/14 they attempted to deliver my package but I never received a mail note they were here or anything like that. So I called on Tuesday morning to make sure they coming today. The customer service told me yes, between 21.30pm-6.30pm. So I waited that day to find out finally after I called 6.50pm that they are not in the area. So the manager of the customer service, Liz, promised me they will delivered on Friday 6/20/14. Today I called again after I wasted another day at home waiting for my charity event promotional material to find out they have NO CLUE where the driver lost my package. This is ridiculous, unacceptable and unprofessional. You can expect that from other countries which are not even 10% developed like USA but here in NYC - a driver to forget where he put the package?? Is really speechless.

Recently got one parcel from China having products worth 30 USD. Now DHL has charged customs worth 35 USD. The original customs charge was 5 USD. DHL people are arrogant in India and do not use them is my suggestion.

We receive packages from China on almost a weekly basis, which are all shipped via DHL. Our business depends on rapid import of merchandise for resale. From the time we place the order, the package will arrive to the DHL delivery facility within 1-2 days. From the delivery facility to here (about 60 miles from S.F. )...1-5 days, depending on the driver (or maybe it's the drivers mood...who knows). DHL also charges "shipping" on both ends, instead of the total amount up front. Of course the shipping will look 'cheaper' to the company sending the material...it's only part of the fee's DHL charges as 'shipping'.

I had sent 50kg things by DHL Bangalore Bannerghata road to Germany. After reaching there my husband found that one bag is missing and also two costly saris. Some utensils are missing. And inside that bag some important books were there. So I think DHL people just stole my things and now they are telling they are searching. BE AWARE OF DHL.