DHL Reviews

I ordered from a company in China that uses DHL for their shipping. I ordered the product on May 21, 2018 and it was to be delivered by June 21, 2018 at the latest. However, I have still not received my product. When I call and speak to a representative from DHL I get the runaround or they try to blame the United States Postal Service. While I understand it may take awhile from ordering overseas, I do not believe that a consumer should get the runaround nor should the company try and place blame. It is very frustrating. I will not order from overseas, nor will I recommend DHL to anyone.

I was assigned to a long term stay in Farnborough UK. I sent my 4 bags from Almaty to Farnborough UK. Total weight 124 kg. The bags were picked up 22 May 18 and I made the payment 25 May 18. We are in Farnborough already 4 weeks. Today is 20 Jun 18. The bags still did not arrive. The content of the bags are simply clothes and shoes of our family. The DHL service is appalling. I would never ever recommend to use DHL again. Will try to bring the message to anyone willing to use DHL service. You try to call DHL in any city, it normally takes approx. 8 mins before somebody starts to respond after long introduction messages and diverting to anything but not to responsible people. Almaty DHL who were responsible for the shipment and expediting simply either disappeared or never respond to phone calls or mails.

Two months ago a package was sent from a PO Box in Reno Nevada. On top of the box it was said vitamins. I will give you the tracking number **. As I am writing this I have never received my package. I called DHL and Guadalajara Mexico 17 X it was supposed to email me. They were supposed to let me know what happened with the package it went into Customs. It was supposed to come out of customs and be sent to me. I finally got someone that spoke English. She sent me an authorization letter supposed to be in an attachment. It never worked. I've never got my package and I'm going to try to put this on every social media that I can cause this is horrible. I had to pay for this. You call 8772976032. They have you on hold for 2 hours. No one ever comes to the phone. If this is the way you do business it is absolutely disgusting and I will never ever use DHL again.

Bounced my parcel all around America before sending it to NZ. Instead of a direct route, DHL has passed it along every truck in America. It's gone from Oregon, to Seattle, to LA, to Ohio. Now it's going to Hong Kong. I'm not going to be using DHL USA ever again.

I ordered a textbook from overseas, and it was to be delivered Monday, June 11 by the end of the day. When it did not arrive, I called customer service to see why it was being held. The tracking site listed it as on hold in OKC. I told the woman my address, phone number, and email address, and she assured me that it would be delivered the next day by the end of the day. Today it did not arrive, so I called customer service again, and the man did not know where my package was when it clearly stated that it was on hold in OKC. I was not happy with his solution which was to put in a request to track the package and wait for the delivery people to find it. I asked him why he did not know where my package was. I told him that it was a textbook for a class I am taking, and I already had a quiz due, and another one coming up in 2 days.

DHL did not delivered my package. I live under the address number 13. In flat 005. In Germany. In a small city. DHL understood it 13005. I don't know if there is any city in Germany or Europe, where is a such high numbered address. They didn't find it out by themselves in the beginning that they understood the address wrongly. After the first attempt to find the address, they wrote me that my name is not on the ring or post-box. On the same day I wrote them, mentioning my correct address. The help desk teached me, that I should contact to their postman my self. However they did not gave me any contact number or e-mail address. But they added never the less they already sent my package back to the sender (After the first attempt I wrote them immediately!!!). I don't like this company. And I will not buy anymore goods, which is delivered by DHL. I would recommend the same to everybody. Or use them if you are very very calm.

I will never be able to understand why it's so difficult for DHL to do their job, deliver packages to the right customers on time. I have probably used every courier service that delivers within Ireland in the past, and DHL has definitely got to be the worst. The package I waited for didn't arrive on the day that the tracking information said it would. I was assured by the courier that day that the next day the other courier would have it delivered before 11am. Over 3 hours of my time I wasted waiting for him to show up only to find out he wouldn't be coming until around 3pm. I had to put up with rude customer service, being placed on hold and redirected to multiple different people as it seemed no one could help me and am just overall dissatisfied with this service. As a result, I will probably not be ordering anymore products from the business whose products DHL was supposed to deliver to me. I would advise anyone against using DHL.

THEY overcharge me on tax and is impossible to pay online or by phone because they have pay phone, when you call to pay they want to charge you £20 extra apart the £10 for fees. All of this when parcel was not delivery and send it back to sender. Don't used those scammers.

Totally incompetent. The package was sent from Frankfurt, Germany last Wednesday, a week ago via DHL express. Very important documents were enclosed. A week later is still missing. Tracking info shows floating between the US and UK. I have been on hold with their customer service for 38 MIN!!

The entire process was disappointing from start to finish. Miserable service every step of the way (including complaints!). I felt like extra fees were constantly springing up without any mention of them beforehand. I was informed I could pick up my package on Monday, which was a holiday, assumed the service center might still be open, and was disappointed to find that it wasn't. The next day, my boyfriend went to pick up the package and was met with nothing but rudeness from the clerk. The clerk literally opened the door and ushered him out with his arms when he didn't have a signed note - generally he felt like he was being talked down to like a criminal or an idiot.

It is now 21st May, I originally complained on 10th April re package not received. Driver has admitted not delivering to me, signing delivery himself and now several different stories as to where he left it. DHL still advising my supplier that delivered but now to a neighbor. He told DHL he knocked at neighbor to retrieve package but I was with him when he suggested he had left at neighbors & when I said we knock he admitted he did not leave it there. The driver now has told several lies, all on record but they still will not refund or respond to the supplier; he signed my signature for God sake, that is illegal to start with. I have tried a direct complaint myself to DHL & got a load of lies back. I am now having to seek legal advice to get my money back & out of pocket expenses because of dishonesty by DHL. Disgusted.

My cousin from Germany had to send us a document to the USA and we needed asap. She sent it through DHL who gave her a tracking number. On the day it was supposed to arrive I called DHL and they told me that my cousin never gave them a package to ship. Then they told me it was a bad tracking number. Then I spoke to another person and they told me once again that my cousin never gave them a package. Basically, no one should ever send anything through DHL if they need something to arrive anywhere in a timely manner. Their customer service reps do not care to help anyone.

I special ordered some hair extensions for a customer's graduation. My shipment was scheduled for delivery on 5/11/2018. I gave special instructions for my package to be placed on the back porch inside the screen. When I got off work my package wasn't there. I called DHL and they said my package was on schedule to be delivered by the end of day, 10 minutes later I get a text message saying an attempt was made for delivery and my package would be rescheduled. I immediately called DHL and was told I couldn't get my package until 5/14/18 the same day as my customer's graduation. Too late. I will never use them again.

I have been expecting some samples shipped from overseas to USA. On May 7, 2018 DHL website tracking stated it was out for delivery. I waited all day to receive the 4 boxes since I had to sign for it. Around 4:30 PM all of a sudden I noticed that the tracking stated, 'delivery attempted - not home.' That is a total lie. On May 8, 2018, the tracking site displayed that 'it would be delivered as agreed upon' and showed the delivery date as May 8, 2018. Once again I waited the whole day and no delivery took place. During the day from time to time I spoke with 4 representatives and each assured me to wait for the delivery. Finally at 8 PM another representative stated, throughout the day I was given wrong information. The boxes were actually scheduled for delivery on May 9, 2018.

Buying Superdry online is totally terrible including their customer service and DHL express delivery. I just would like to share my worst experience about the missing parcel, and don't want anyone to be victim in this situation like me. Last couple months, my roommate recommended me about Superdry online. Then, we both have placed the online order separately from Superdry for the first time. The website mentioned that delivery was express, and we got it on time for the first order (express delivery should be less than three days). Later, I have placed two more orders continuously. The status of second order showed "It was delivered" in the fifth day since the day I placed the order, but unfortunately I did not receive this second parcel.

I was waiting for my package from Pakistan. I was checking the tracking every 10-15 minutes, the moment I refreshed the tracking info again, I see a "delivery attempted". I live in a one way street, there is no other way around my house. I was sitting outside waiting for the DHL van to drop off my package, they NEVER SHOWED UP. I can see from outside who comes and who doesn't, because it is a WAY ONE street. There is no other way around the house. I called DHL three times, did they fix the problem for me as always. I asked to talked to the manager, his name was Wayne ** (in Arizona), he was NO help at all.

I am so sick of this garbage courier service. They are German and in Germany there is no such thing as customer service. Perhaps this is why they never make an effort to improve their services. I am always waiting for packages that don't arrive on time... or at all. DHL is the most rubbish courier I have had experience with. AND don't expect DHL Express to be any better... in fact they will disappoint you even worse. It took DHL EXPRESS 2 weeks to deliver something that should have taken ONE DAY!!! The delivery guy's excuse to me was that he couldn't find the name on my apartment bell (it's typed in black bold letters on white background). Save your frustrations and use FedEx or UPS... DHL is like beating a dead horse.

I ordered something that came from China and was transferred to DHL about a year ago. As soon as DHL got the package they sent it back to the sender and reported it as delivered to me. So to make a long drawn out story short the company I bought the item from got their item back and tried to charge me for returning it unopened. Since I had never seen the item it was not me that returned it but DHL. So if it hadn't been for PayPal I would have had to pay shipping twice for an item I never got!

Last week they never updated the tracking, then they said it would arrive the following day but it arrived later the same day they contacted me, this openly demonstrates the lack of internal communication within DHL. This week a package was sent, the Company informed me that it left the warehouse but DHL Never Updated ANY information whatsoever, TWO DAYS LATER and the Tracking is stuck on exactly the same information: Tue, 24.04.18 19:24 - Today is the 26th - 2 Days Later and Still No Update. This is basically what happened recently and last week.

This company always say the package was delivered and signed for when no one is at home at the registered address. Sometimes they place the item in front the door where anyone could walk by and pick it up and didn’t knock on the door to notify the customer of the package.

I was headed out of town and needed my package fast. The delivery driver contacted me and met me on the side of the road as I headed out of town. They have great customer service.

The worst delivery in the world. You spend your entire the day waiting for deliveries from these people, and sometimes they don't show after waiting ALL DAY!!! Then you have to take off work the following day in order to receive your package. Where do they get these people. The Facility is less than 3 miles from house. This unacceptable!!!

I would never use them again, they are terrible about where the package is, can even lose your package and name so you can never find out where or what is going on.

DHL spends 2 days from China to Lisbon, then I’m waiting 7 days from Lisbon to Azores and my Pack is not delivered until this moment. This is the second time I work with DHL, and it’s all the same - Avoid DHL.

They exactly what I was needing, what and how and when. Very satisfied with this transaction, will tell my friends and family about the help I received. It was the end of the day and end of the week. Tired and just wanted to go home, not well with new people. Thank you very much.

One of the worst shipping carrier I’ve ever dealt with. I was expecting a package from Hong Kong, and expected delivery was April 19th, then it updated to 20 of April, then to 21 of April. Then it reached to my PO Box, and they took it again to somewhere else!!! Now I’ll be waiting over the weekend to have it shipped back to my PO box. Wow DHL.

Prices posted prominently not honored for international shipping zones. Prices significantly higher at time of payment transaction. Will never use DHL again.

Had no trouble. Got orders on time. Had everything sent to us still in great condition. We will and be grateful of anything sent. Will give good recommendation.

A tip. If you're importing international NEVER allow your account to be used. Always have your source use their own account and then reimburse them if needed. DHL will absolutely ** you on importing. I had a couple samples sent to me recently. $270 billed to my account. Only $60 when shipper used their account for the same package. My source was only getting a 5% better discount than I too. Had to learn the hard way that they have extreme hostility toward American importers. Also, it took them 3 weeks to issue me accounts when they'd promised 48 hours max and I have an 830 FICO score with a perfect payment history.

DHL is the worst. Every time when I expect a package and DHL delivers, I don't get it. They always claim that my address is wrong although when another firm delivers, they always find me. Now today I get a remark, that they can't find my name and I should send them my right name. But how??? There is no decent way to get in contact with them. DHL really sucks.

I had received a courier from UAE to India and the courier contains only few fancy jewelry items and other things worth 6000 rupees. I got a call from DHL for the address proof and all, I had submitted and it's been 1 week they are telling it is in clearance and clearance. I think this how INDIAN employees work and that is the reason we are still developing country. Not developed country. How much time it would take to get a clearance from customs. Are you people work daily or just come and go to offices. I strongly recommend others not to use your services ever. Yes I will write this type of review because you people are playing with the emotions of us.

Very professional company. Great customer service from dispatcher to delivery. They call you in advance and not lost time waiting. Amazing. Very warm personal service. I love that company.

Never update tracking numbers and when you call them they tell you that you have to contact sender if your package is lost and their online service chat is horrible. No one calls you back.

Bad service at DHL Lesotho. My good moved very fast in other countries except in my country Lesotho and I found it damaged. They played me a drama saying that one item is still at custom. They gave me late at night 20:00 HR. And I can't open it there at their office. They said they are closing. I found my item broken. When I come to complain they told I didn't open item with one of their office. I hate their service.

I use DHL regularly. The cost, and now surcharge, seem high but in the last six years I've no problems with them. Unlike EMS you can track your package easily.

I used DHL for a purchase that came from Marks and Spencer in England. The DHL driver called me on my cell and informed me he had left my package in my mailbox on the road. My mailbox is on Hwy 17n Awendaw, about five minute walk from my house, he said my address was not on his gps. My package of lingerie, very expensive could have been stolen, I reported it, but never heard anything about corrective action. I have used DHL many times never had a problem like this before. Shocking experience???

DHL is the worst way to ship something. They are inconsiderate, slow, and don't care if the items are in one piece or not! I've gotten two broken items delivered by them and their customer care was downright rude to me.

DHL International Delivery - DHL failed to deliver my package. They insisted - despite being confronted with contradictory evidence - that they had tried but failed to deliver it. These people are untrustworthy. They refused to acknowledge their mistake and were terse and unhelpful when I complained. This corporation treats customers as though they are a nuisance. Shocking customer service. I would never use them. Avoid them at all costs.

Terrible service with this company. They are so slooow. I could probably walk my package cross-country faster. They truck them to their distribution center which in turn turns them over to the POST OFFICE for delivery!!! This adds about a week to the delivery time. They are terrible.

I ordered a bunch of items from a website called Shop Miss A on March 25. The package was sent out on the 28th. I continued to get updates from DHL until April 2nd where it said my package was "tendered to delivery service provider" in my state. 8 days later after sending out multiple emails to DHL with no response I called customer service. 4 TIMES. I waited on hold for over 20 min each phone call attempt and three out of the four calls were dropped as soon as I would speak to a representative. I was told that the package was picked up by USPS and at the LATEST should have arrived April 5th. (It doesn't take 8 days for the USPS to deliver a package that's 45 min away from me!!!)

I received my delivery, that's all I'll get from this service, and I do not want to do business with them anymore. I bought a $22 item (TWENTY TWO) and I get DHL fees up to 19.37$. If it's not to take advantage of the fact that they hold our item and they do not want to make it to get rich I do not see what it is. I am fully agreement to pay the import fee of 3.35, but 10.50 fee plus 4.75 of transaction fee? SERIOUSLY?! I think the employee this morning was laughing and answering me. He even told me, "If you want I can give you a ** form and you can go to the customs to pay your fees and bring us the form, then we can give you back your item without charging you the $15 fee that we charge you for doing the work," for which they were already paid, because I obviously paid the shipping too.

Bad service. No one picks up the phone so unable to get in contact., tried online they said tracking number is unrecognized, so unable to contact DHL. Hence the 1 star. My husband said he never uses DHL for work because of their bad service. Improve on your communication DHL.

On the delivery date, I was working from home to receive the package but all I got was a slip hanging in my door stating 'We missed you, next delivery on Monday'. None was knocking the door and they simply left that slip. The delivery day is/was on Friday (04/06). Now I have to wait until 04/09. Will never gonna do business with these time killers.

I was told that I could ship prescription medication for my daughter in Sweden. I had called twice, asked again in person, as I was not entirely convinced this was true as the USPS said it was not possible. The person said that DHL and FedEx both had "special licenses to ship prescription medicine." The person, from Farmington, MN assured me he could do this. After spending $75.00 to ship them to Sweden, they were "confiscated" by Swedish customs. I tried to contact DHL in many different ways and in different forms. Fax, Emails, and phone calls. Each phone call resulted in a different answer. One person said I should not have to pay import charges as it was a return and not an import. I then got a text stating I had to pay an import charge of $21.00. This again, was followed up with several calls, faxes and emails.

I use DHL on a daily basis for most of our international shipments through the company I work for. The customer service is astonishingly terrible on a consistent basis. Unbelievably terrible for such a large corporate company, the reps have Zero knowledge, cannot answer simple questions and almost never resolve very basic issues pertaining to shipping questions. You will be routinely transferred to 3 or 4 different departments and waste a lot of time. Most of the reps literally cannot form a sentence, speak, or even comprehend what is being said. If it were one or two times I would chalk it up to the general disgrace of customer service nowadays everywhere and not have written a review. But this is every single time without fail, and with DHL being such a large professional conglomerate in the industry, it amazes me beyond end.

I ordered a package. The tracking said it was "delivered" on Tuesday. It was not. I opened a complaint. They told me their driver returned to my house and confirmed he delivered it to the correct house and my complaint was being closed and that I should file a claim for a "stolen" package. Well that's funny. My package was delivered to a house 3 blocks away at a completely different address and thankfully my neighbors aren't lying scumbags (like DHL drivers) and they returned my package to me. DO NOT USE DHL.

I’ve been using DHL eCommerce (used to be DHL GlobalMail) to ship around 50 shipments in the past few months for my phone case business (kulorcases.com). So unlike most reviews here regarding individual lost or delayed shipments, I’m here to provide a more holistic review on Aramex (note: I’m also using Aramex, EMS, Airmail, UPS, FedEx, etc.).

I have had a nasty experience with DHL. I don't even know why they have a Dept called customer service. I had a package shipped to me from the United States. The shipper had shipped other items to me before using same address and telephone number and DHL. For some reason DHL failed to deliver or contact me that I had a package. The package was returned to US and I only found out after I enquired from the shipper. Unfortunately the shipper did not avail a tracking number.

I ordered a package and it had a delivery date of Thursday 3/22/18 and required a signature for delivery. I sat home all day long for the package and decided to call DHL at 2pm to track my package since I had been home all day waiting. They told me it left early that morning and it should have been there so give it a few more minutes or so. At 4pm, I decided to run to the store since I wasted the whole day waiting on this package. At 4:15 I received a phone call from the carrier asking directions to my apartment. It's a carrier service. You should have directions to my address before you even leave your office! Not only did they need directions, they didn't even have my apartment number though my tracking shows my apartment number on the address.

The package was supposed to be delivered on Thursday 22nd, 2018. I called DHL, Elizabeth in New Jersey by 8 pm and 8.30 pm and representative to me told me the carrier was still delivery. I checked back tracking number and saw that my package was back to Elizabeth, NJ at 9.15 pm. I complained to representative and the next Friday I called and emphasized that I must get the package by this Friday 23rd and she said she would mention to him. The package was out from Elizabeth by 11.40 pm again on Friday 23rd. I called the representative at 7.30 pm and 8.30 pm, the representative mentioned he was on his way. However, the carrier did not ship the product and my package was back to Elizabeth, NJ at 9.17 pm.

Disappointed, and sad, DHL Express services, customer support, is designed to discourage real time phone calls when you require simple information like: "Does DHL need anything else? Period." Since I'll be out of the country by tomorrow, my question was short and to the point. The issue I have is with bottom lining corporate profits at the customers expense.

I was suppose to receive a package on March 12th. The driver for DHL claims he delivered the package to me and I signed for the package. The driver never came and I have been going backwards and forwards with DHL and DressLily and neither one wants to either give me the package nor my money back. The signature that they have isn't mine and I'm completely upset with both companies. I need a resolution.

DHL should be shut down. They do not respect your package delivery time or information as super critical to your business. DHL and the employees I had contact with act like government employees. Slow carefree. The customer is always wrong and anything can wait till tomorrow! It is hell dealing with DHL.

I buy from a online business which only mainly use DHL, the 3 out of 3 times they would called me and said that they the did not provide delivery to my area and I was asked to collect my parcel at their center. BTW I live in Brunei, KG Tanah Jambu (people who live here and use DHL would know or it's just me?). I do not own a transport and this really create much hassle for me. I am not happy but I keep on forgetting and uses DHL until the third time I fed up, I now buy from store that use normal post or FedEx, I have never encountered a problem with FedEx they deliver to my doorstep every single time. Shame on you DHL, why would I pay so much but only to have to collect my parcel myself every single time. So I say bye bye to DHL.

The many times we have had deliveries from DHL there has never been a time when we were disappointed. The packages were always delivered when expected, the drivers were courteous, friendly and accommodating. We have never had any delivery where the package/packages were damaged in any way. DHL meets and at times exceeds expectations.

This company shows initiative. They took an unused airline hub city with a long 4 runway airport (CVG) and use it as their newest largest US hub. This means packages will ship and arrive faster. They turned Delta's stupidity in to abandoning their best hub and turned it in to an efficient well run operation of which they can be proud. CVG is centrally located to many markets and thus reliability will gain.

I use to use DHL for most of my shipments. However they are extremely slow now even holding packages back so that there is no chance of an earlier delivery than the last day of the estimated delivery time. I will not use them until they start getting it right.

Since I order online frequently, I have become familiar with many carriers who deliver our goods. Of all the carriers that have brought my packages to me, DHL is the only one who has never left my gate open when they come into my yard, and my goods do not arrive damaged. UPS and FedEx should be 1/10 as good as DHL.

DHL has delivered me packages Gilbrata and India. I saw one place prepare my glass items for delivery. I was concerned for the distance it had to travel. They arrived safe and intact. My rugs from India also arrived safely and on time. I received my packages with a smile.

I ordered a water filter for my fridge, delivery supposed to be 5 to 10 working days. The time came and went, no filter. I tracked the shipment and DHL just says “delivered to local service”, nothing else. I guess it was handed off to postal service, but still never received. The company expedited a filter, next day, and I received it. Unimpressed with DHL.

Another one of my favorites, very careful and courteous. I like that they call you to inform they are coming and to also see if your there. Always love that about them. They have a great team where their office is from the ones I have met and they are always on time as well. Keep up the great service.

Very slow delivery - After a couple of weeks the package was finally delivered by US Mail. The tracking saw useless. That describes my complaint and feeling about DHL I will never use it if I have any say about who will deliver my packages. Anything else I might say is simply repeating what I have already said.

We ordered a 200$ sportswear from Nike. I received a text half an hour before delivery on Monday morning that we will receive the box that morning and signature is required. We were not there and at night when we checked we saw a photo of our box in front of our door in building with 23 floors and 12 apartment on each floor. So delivery guy left our box and someone took the box. I called several times and received nothing except they are following up the case. If he just put a paper on our door then we could pick it up in your center. No need to leave our box in the corridor which is like a street and unsafe.

I had an order that was supposed to be shipped on Thursday and they reported that they didn’t have the correct address when I verified that my address was correct and have had plenty of packages sent to my address. Their response was that it couldn’t be here until the next Monday when I paid for expedited shipping (1-3 days). Poor customer quality and poor service. I don’t recommend using DHL at all.

There is no safe drop at my apartment, the driver left my parcel outside the front door all day long while I'm at work and of course it was stolen. The package was worth $300, I lodged a formal complaint. Didn't receive a single penny of compensation. I cannot believe a driver would leave a parcel out on the front porch of a large complex when there was no such instruction given. Drivers are irresponsible and customer service was unsatisfactory.

Takes like half a month or more to receive a package within the same country doesn't make sense. There is a reason I get it shipped from same country and end up paying 5 times more because it's faster. However I was wrong about this.

DHL is not existing anymore. This is scam company. My package to India took more than 2 weeks and now they are asking for extra $80 for the package that worth only $30 Canadian. If this is not robbery what else you can call it. And I am not getting any response from customer service department. Return my package and pay me my $60 package fee and pay extra for the damages.

This was the first and last time ever delivering a package with DHL. It was the worst experience ever. I sent a package on a Saturday morning and was informed that it would be received on Wednesday. Not only did it not arrive on the day that I was informed it would but it wasn't even delivered to the actual DHL location specified. I had to have someone pick up the package from the airport from customs!!! Not only did they have to pay for taxes on the package but also DHL charged for the delivery again when I had already paid for the delivery here in the U.S. On top of it all they said it takes 24 hrs to release the package from customs but for an extra fee they would release it immediately. I paid more than the actual package was worth!!! DHL is nothing but a thieving company!!! I am so disgusted with the entire process of delivery.

I hate to do this, but I have been given the run-around by DHL customer service for 2 months. I ordered a package from China, it was damaged during shipping. I tried opening a claim at DHL, they refused. I tried to get my shipper to open a claim, THEY refused. Customer service followed up with me, giving me the impression they were on my case, then stopped responding to me. I called today, they said I was refused because the shipper has to open a claim. There is zero recourse for me. I am out $180 (the cost of the item + shipping)

On January 23rd I shipped as I have many times before a family members immune suppression medications. For he had a liver transplant a few years ago and without these meds he will die!! My package was shipped out with the importance of it stressed heavily and I was told it would reach its destination by February 2nd. My family member cannot purchase the medication there because it is simply not available in that country. So February 2nd came and went and no package. Over the course of almost two more weeks I called and talked to numerous persons at DHL...all who told me different things...some outright lies!! Most just said "sorry for the inconvenience"!! Meanwhile my loved one became very ill and went into liver rejection because he was out of his medication. He became lethargic, fever, abdominal pain, N/V, and diarrhea... all signs that he was rejecting his liver!!

A few weeks ago I mailed a parcel internationally. Unfortunately it was the worst experience I've ever had. The parcel was a few bottles of fish oil to my parents, worth about $300 CAD. I asked every detail about DHL international mailing, and attached the copy of receipt and paid for the extra insurance fee they asked me to. I even double checked if the customs need anything else, and the DHL representative told me everything was good to go. I paid $230 CAD DHL's service. However, the customs returned the parcel back to me weeks later because there is a certain value limit (which the DHL representative did NOT tell me at all). And then, DHL charged me another $32 CAD for shipping it back to me - I couldn't even select the option of paying extra customs tax - it had to be returned and paid again.

7th of Feb received notification from DHL that my delivery will be by the end of day. Tracked system to say delivered at 2:39pm. What the!! So checked system delivery document but NO name and NO SIGNATURE. Advised a less than adequate customer services team several times and the responses!! “Will investigate, will contact the driver, still under investigation, will now check GPS to confirm if the driver was in your street,” and still no response or updates. Not even a courtesy call from a manager. My conclusion they believed the driver had placed in the two hard basket and closed the file with no regard to the consumer’s expectations or concerns not to mention anxiety and stress caused by their lack of commitment and responsibility.

I'm supposed to be receiving a package, they have sent me 11 text messages about it. Mostly they are from a 5 digit number, not an actual phone, so I can't "reply 'end' to stop". I finally got one from a phone, replied and told them to stop texting me every 10 minutes, just deliver the package, they sent two more messages immediately, "have a nice day" and then a smiley face. I was reserving judgment about this company, although I've read all the terrible reviews on Google +, Yelp, and here, but everyone is right. Avoid these smirking, deliberately obstructive, inefficient people.

Took ages to provide an express account number. It took more than 4 days for a sales representative to call us and another 5 days to send the proposal and 6 days to approve it!! What the hell! Please change your brand name to DHL Uncertain. Because Express doesn't suit you.

I have complained about DHL services here at Sao Paulo Brazil, but it is not working, maybe if this review help me over. Actually, I don't hire the DHL's services. I have been buying some powers tools on USA, and the company I have been using, the eBay, hire DHL to deliver those packages to Sao Paulo, Brazil. It is not on my total and absolute control. I have complained by here, locally, about DHL, but it is not working at all. Maybe if I writing this review, some action is going to take, or by eBay or by DHL International. Or eBay exchange of delivering company, or DHL International demand a better service to DHL Brazil. I have imported and I have been waiting for some time, I have had other international orders, all of the USA, and that I ordered after this one and they arrived already, I have complained by phone and writing on the company website (DHL), nor they gave me satisfaction neither a single line message.

Ordered a very expensive Hermès piece of jewelry in December that required my signature, instead it was left by front door. Same thing happened again this week with another high end designer piece. The delivery person texted me asking it was ok to leave by front door and my reply was NO thank you. I took two hours off from work to be home and sign for the package but, SURPRISE! It was waiting for me by the front door. Someone is being lazy, irresponsible and unethical with no consequences. Request other form of carrier from Europe such as the Royal Mail. DHS is NOT the only game in town. Is the driver signing my name? I believe that is a crime.

Would write more but after having read previous complaints about this business, the point is made - AVOID business with this outfit. Package was shipped on Jan. 10. Tracking indicates it was "tendered to delivery service provider" on Jan. 13. As of Jan. 24, eleven days later, it was still there. They even provided me a USPS tracking number fooling me into believing the Post Office had it. USPS told me on Jan 23 they did not have it. Finding a valid customer service phone number for DHL was an even greater endeavor since it was not provided in their tracking email to me.

If I could give a zero star rating I would. My package was shipped out December 27th and expected to be delivered the week of January 4th and they keep bouncing it back between several holding facilities, the same ones for a matter of fact. I have emailed twice with no response, called left messages and still no response. I’m just put on a never ending hold every time. Unfortunately the package was being shipped from the UK to the US but I will never order out of the US again so I can avoid this headache. FedEx and UPS have never been this late and irresponsible with a package.

I just want to say that is always with DHL longer waiting for your order and this is the last one. I live in Salisbury, NC and on 16 of the January my package arrive at DHL at Raleigh NC, and did not move. So on a 01/19/2018 I send them email asking why my package is still there and not moved one inch, they send me (few hours later) email stating... "Thank you for contacting DHL eCommerce Customer Service. This is an automated response to confirm receipt of your inquiry. For the most updated information regarding the progress of your shipment, please access https://webtrack.dhlglobalmail.com/. If your package is not received by the Estimated Delivery Date or there is no date displayed, please allow an additional 24 hours before contacting your seller to discuss options." So they send me back on the same page that I check for last few days. Is that a "great" service or what???

DHL delivery is taking 10 days already and still not yet! Yesterday I got message that it will be delivered by today before 5 pm, I bought two tickets to Mexico, but when to track my delivery, the status was saying: "Shipment held - Available upon receipt of payment". Since I was not sure what was it supposed to mean - I called them and found out that I have to pay duty/with amount of $33 by visiting: www.dhl-usa.com/odd. But when I entered my tracking number some kind of Mohammed ** has been shown as recipient instead of my name, which made my payment impossible and I had to call them again.

An envelope containing very important documents for me (which I paid $100.00 dollar for shipment), was sent from Italy and should have been delivered on December 7th, 2017. Which didn't happen. I called and they apologized (as a standard answer) and the promised to deliver it the next day, updating the tracking information on their website. To make the long story short, I received a text message the next day, informing delivery at 1:50pm. For my surprise, it was not by my door, so I contacted DHL and my peregrination through their departments started there. I double checked the delivery address and the sender included the ZIP CODE between the house number and street number. Which was incorrect and the sender (me) should have been contacted but did not happened! They just decided to deliver "guessing" the correct address!!!

I typically don't create an account to file a complaint, but DHL is horrible. I ordered a package from Zaful for my upcoming vacation, hoping it would arrive on time (I did an express order so that I could get it on time), and it still is not here. When I called (customer service rep were very nice), they told me that it should be delivered but it never got here. I decided to pick it up from a location, however, it never got delivered. I recommend business NOT to use DHL.

I chose DHL over FedEx because DHL claimed it could get documents to Asia in three days, and FedEx said four days. DHL is already past the FedEx estimated date, and DHL tracking now says "The estimated delivery date is currently unavailable." The information on their tracking of this package changes. It said yesterday that the package arrived in in the destination city at 05:30 on the fourth day after shipment. Today, that tracking says that the package arrived at the destination city at 23:51 on the fourth day.

Ordered a package from online seller. Used DHL to ship my package express. Well that was a mistake cause it sat around for 3 days in one of their shipping sites for 3 days according to their package tracking then when they finished said shipping which they never actually did just handed it off to Canada Post on the day the package was supposed to arrive to me. I'm still waiting on my package from regular post service but DHL I would never ship with or want anyone to use them since they don't actually do any delivery. If I could I'd pay extra to never have them touch anything I order online again. Warning. This is a horrible shipping company if that's even a joke since they don't really ship anything for the money they receive such a joke of a company.

I booked 3rd party pick up from Turkey to Sri Lanka. Well all are well and got my airway bill number and did updated all the pickup delivery details properly. One day later DHL Turkey called the client in Turkey. Ask them to send the document to Ankara DHL facility as they dont have DHL facility at the client's area. Wonder it took them one full day and it is same charges even the client send the document to Ankara. Very poor service. Ask the client to send to DHL facility. An urgent document has been delayed. I would like to complain about this as DHL suppose to tell immediately when do a booking make sure tell the customer about the agents covering areas. Too bad service till ask client to deliver to facility.

This by far has been the worst experience I have dealt with in shipping company and I deal with delivering companies on a day to day basis. This company not only turned in my shipment behind schedule; which, I can deal with but not only did it come late!!! Everything in the box came damaged!!! My new products all came cut up like it was garbage. This is ridiculous, and now they act like it was not their fault!!! Now, who's fault is it, because for sure it is not mine!!! Who is going to take this responsibility. NEVER AGAIN WILL I USE THIS COMPANY AND WILL NEVER RECOMMEND IT EVER IN MY DAY TO DAY DELIVERY!!! If I could rate this company a negative number I would rate it the worst company ever!!!

I have never had any problem with other delivery companies except DHL. They didn't deliver my package and updated that it was delivered. I filed two claims since they closed the claim without verifying that my package was redelivered. They even admitted that my package was retrieved and was in the area (I have the voicemail saved) but they didn't deliver it at the end. It's been already three months. Consumers and sellers should stop using DHL altogether.

DHL Scammers, Thieves steals peoples expensive products!!! I sent by DHL Express 2 Days delivery from Canada to Germany. 1 iPhone 8 plus 256GB and 1 iPhone 7 plus 256GB both brand new, unlocked, also some brand name accessories along the iPhones as Christmas gift to my parents on 2017 December 10th. 3 weeks passed I keep tracking. It was showing it went from Canada to USA and stuck at USA and DHL Canada kept saying we will deliver it repeatedly. Now DHL specialists told me your shipment is lost. We checked everywhere but we couldn't find it. And now they want to refund only $500 to me which is not going to cover the cost of 1 iPhone even. They are Scammers, Thieves steals peoples expensive products. Please highly recommend to don't trust them and don't send anything by DHL. Please.

Friends, allow me to share my little ongoing experience with DHL... I had to post an important international shipment letter from Germany to India through DHL. The letter was posted with registration (**) on 12-Dec-2017 in Dusseldorf, Germany. For the following 21 days (!), I could see NO update on the DHL website, so I had absolutely NO idea what the status is. And every other day, I kept calling my recipient in India (yes, at my own cost!) to see if the letter has arrived or not. Imagine the stress... After 21 days on 02-Jan-2018, I got to see the first update in their website that the letter has arrived in India and is waiting for customs clearance. Where my letter had been floating during these 3 weeks and WHY there was NO status update in between is beyond my imagination. What's more, until today, 05-Jan-2018, this is the same and only damn status that I keep seeing on DHL website.

They ask me to pay for a package that was already delivery. On another occasion, they never noticed me that my package was held and then proceed to charge for a month of fees when it was too late. Fraudulent AF. Would not recommend under any circumstances.

My daughter was expecting a delivery on 12/20/17. DHL said the package was delivered on that day when it wasn't. We never received the item. When we called we received the WORST customer service ever. It took days for a call back. We called numerous times and spoke to different customer service representatives. Each representative had a different explanation, the story was never the same.

I had bought a Christmas present with express shipping and it was to be received the following week. It is now a month since, and I still don't have my package. I called them 8 times now, no exaggeration. They said I needed to pay customs in order for me to get my package, and I had. I have a feeling they've lost it, because to this day they still don't know where it is and they keep telling me they'll give me updates.

I've been a consumer of online products for a very long time. I haven't encountered many problems. Perhaps it took a bit longer than expected for a package to be delivered, but that's about the extent of what I've dealt with involving online shopping. December 18th I made a purchase and allegedly it was delivered December 22nd. It was unfortunately not delivered. I waited a few days as I have heard elsewhere that the courier may have done it to meet a delivery date or something along those lines. I waited a few days and came into contact with customer service regarding my package and they said they would get back to me on it. I got an email from Christina ** saying that it had definitely been delivered to the correct address, and the file would then be closed without any further follow up. Which irks me, because I did not receive my order.

I have been waiting for my package ALL DAY! I'm told I'd receive it between 1 pm-5 pm. I called DHL twice and they said it was coming. Last time I called was almost 8:00 pm and was told it was on its way and they had until midnight to deliver my package which sounded odd to me but ok. 11:00 pm rolls around and still no package so I decided to go online and look to see if this DHL was a legit company since I never heard of it and to my horror seen nothing but awful reviews! So I call customer service again and they tell me my package won't be delivered due to weather!!! I'm a dog groomer and need what I paid A LOT of money for for work! Now I'm told I won't get my package until Tuesday since Monday is a holiday and DHL conveniently doesn't deliver on the weekends! Never again will I purchase something from a place that uses DHL!!

I have received packages via FedEx and UPS several times a week for the past 8 or 9 years, and I have never had one go missing. Years ago I ordered a package and the company had it shipped via DHL and they delivered the package to the wrong house. The neighbor was nice enough to bring the package to me. The whole online ordering thing was not nearly as big as it is now, so I thought nothing of it. A couple of weeks ago, I ordered a Christmas present that was supposed to be delivered the day after Christmas. That was fine with me, but when I saw that DHL was the company, I got a funny feeling in the pit of my stomach as the memory of that 1st package came back to me.

I paid for 3-day international shipping to get something in time for New Year's. It was supposed to be delivered at my place of business yesterday. While I was sitting here in my office (with lots of other people here too), I got a text message and e-mail from DHL at around noon telling me a delivery was attempted here, but the business was closed, which, of course, was a total lie, since we were all here all day, and no one had tried to deliver anything here (Based on other customer complaints I'm seeing, this seems to be a common tactic DHL uses to avoid having to trek out to make deliveries when it doesn't want to do so for whatever reason, such as staffing issues, etc).

Have been trying to get my package since Dec. 19th, 2017. Was stuck in customs due to shipper for 3 days. Finally got to US and now I have been trying for 4 days now to get and they keep telling me my address is undeliverable!!! I have verified my address 4 times, mind you UPS and FEDX have no problem delivering. Now they can't even tell me where my package is in between the NC and VA. They can't even give me a service center address near me. Not to mention I paid dearly for a 3-5 day delivery. STAY AWAY FROM DHL!!! At this point I will have to file to get my money back for the item and shipping. No Christmas present for my child???

I always got this message 'Delivery attempted; recipient not home' but I have waited at home all day. They're total 4 times I received the package from China and all of them were 'Delivery attempted; recipient not home'. Now I'm continue waiting for the late packet from DHL, I don't know how to contact the shipping man. I also couldn't find any field on the DHL website to leave a message to shipping man. The packet is very urgent but I couldn't do anything else.

The website, email, text, etc. will say delivery attempted but recipient not home... I’ve been home all day and my alert goes off and says DELIVERY ATTEMPTED at such and such time and at that time I was outside for at least 20 mins before and an hour after delivery was so called attempted with my God babies. Of all things this is my PET PEEVES about courier services. If it were up to me I would NEVER use this courier again but most overseas sales use DHL so I’m at a standstill at times... AVOID IF YOU CAN HELP IT... FedEx, USPS, UPS KUDOS TO you!!!

Got an email from DHL Express that my package had been signed for and delivered. There was no package or delivery notice at my door. I assume the delivery person must have left it at my doorstep and it was stolen. How irresponsible! I would have liked to get a delivery notice and picked it up myself, instead of having it left out in the open for anybody to take. I live in an apartment building with other tenants, so there are always people walking down the hallways. Anybody could have taken it. Would it have been so difficult to leave a notice since I wasn't home to receive the package? I have emailed their customer support a few days ago and have not heard back. What a garbage company. I will be using Canada Post, UPS, or FedEx from now on. Oh, and on their website you can view the signature for the package - obviously, no signature there because I wasn't home to receive it!

I am very very disappointed with the DHL service. Though, I received a msg telling my package was delivered, it was not delivered. I made a call to customer support and registered a complaint on this. They had taken 3 days of time to search and told that they will call back to me which they never did it. I tried to contact them over and over for which they put me on hold always. Finally, after the 7 days of search, they closed my case telling my parcel was delivered and signed by us. I am still wondering who can sign on behalf us. They didn't even make a try to find whose signature was that. I lost my 35lbs of things. They are telling that even I can't claim on them and it's a sender mistake.

DHL lied and said they called to verify I was home for a delivery and stated they delivered a package and I signed for it. This is all FALSE information. I NEVER received a phone call from them and no one was home at the time the package is listed as delivered. The signature on proof of delivery IS NOT MINE nor is it anyone's I recognize. They continue to lie and say they called and I signed for the package. They continue to give me the runaround and tell me to contact the seller instead. DHL refuses to take responsibility for this huge ERROR!!! Horrible customer service. I will never purchase anything again that I know DHL is associated with.

Packages blocked in Radefeld (Leipzig?) while DHL twiddle their thumbs for weeks and months instead of spending some of their windfall profits to hire temporary staff and rent cargo space on planes trains or ships.

Worst experience ever. DHL has delivered to my house numerous times but for two days now the courier has not delivered my package. Even left number to call me but did not get any calls. He is the only courier that cannot use a gps and find my home, what a disaster of a company, 0 stars.

Dear shipping companies, I suggest to avoid to refrain from advising your customers to use DHL before FedEx, it might appear more affordable, then it turns into a nightmare. I sent a package on Tuesday, the delivery date was marked as Wednesday, except the first of three facilities on Wednesday night. Took all day to travel from NY to Cincinnati and arrived to desired country and no updates as of its status two days later. To be continued, it already is ruining my business with this delay.

I'd give them 0 stars if I could. Just horrible. With the amount of time I've spent waiting for my package to arrive, I'd have been able to order and receive it TWICE by now. I have so much more respect for USPS, having dealt with the horrible service of DHL. Living in Pennsylvania, I had ordered a very small package from Ohio (which borders Pennsylvania). It's essentially a hop, skip and jump. Having ordered items from Ohio before, every other shipping company (UPS, FedEx, USPS) has been able to deliver said items in 2 to 3 days tops. DHL TOOK A WHOPPING 7 DAYS for something that should only take 2 OR 3 DAYS. Most of the wait time was the package simply sitting in some warehouse for several days.

I have never seen such low service in my whole entire life. I have been in retail for the better part of my life and I'm 62 years old and this is the worst company that I have ever been delivered to. UPS is wonderful. United States Postal Service wonderful. DHL is awful. I have been waiting for a package since November 22nd and I still do not have my package and it is December 14th. There is no excuse for this. None whatsoever. And it all has to do because I'm tracking with DHL. I will never use this company again. And if anybody else I order from uses DHL I will tell them I do not want to use this company. I will FedEx it. I will pay the extra shipping just to avoid DHL. I would suggest everyone else do so as well as this is the Christmas season and I ordered way in advance.

I've been waiting for the delivery for 2 weeks now. It is sitting in Secaucus New Jersey since December 1st. It is now December 10th. I live in Pennsauken New Jersey. Hour and a half away. Does a beautiful person. The package doesn't seem to be moving at all. This is the second time I've dealt with this company and the package just sits there for at least 2 to 3 weeks. This is the worst delivery company I've ever dealt with.

Whenever I see DHL my heart breaks a little bit. The absolute slowest form of shipping there could possibly be. I'd rather see they shipped my package via carrier pigeon. Last time I saw that my package was in some small town about an hour away from my house for 7 days...SEVEN DAYS!!! It had been a week before that it was originally shipped. I called and no answer. I wrote an email asking if it was lost with no reply. Then did receive my package. The tracking DHL offers never ever works for me. It's just the absolute worst company for delivery.

Ordered something from China on the 26th of November for my company which I needed for tonight by 10pm. First it took DHL a week to start moving the package. I started tracking it on Dec 5th. I'm in Texas so I expected my package to be delivered like if UPS or USPS would deliver. Well to make a long story short, the driver showed up at 830pm yesterday but my wife was in the shower because she figured no one delivers that late but DHL did. So now I'm sitting here, I have to be at my job at 10 and here it is going on 930pm and guess what... NO DAMN DRIVER IN SIGHT!!!

I listening to a package who suppose to be in my country since a long time. The first delivery was attempted and I didn't receive a message or anything else. Send a complain but always the same. After they send back my package without me asking them do that. REALLY BAD QUALITY SERVICE.

Nothing particularly bad has happened or anything, just wanted to share that when I see DHL is the one shipping a product to me, I know it will be the very slowest it can. My heart always sinks a bit when I see a company used DHL to ship my stuff. No lie. I am currently waiting on PC parts from a reputable online company. I ordered and it said DHL had the delivery. I cussed. However, it said the estimated delivery date was only 4 days out, this Tuesday by the end of the day. I wait all day, checking the porch now and then. End of the day I log back into the company site and check tracking… They changed it to expected delivery on Saturday. “Just DHL things..."

Worst delivery service I have ever used. Their customer service is so rude. They don't even answer the phone that they gave on their email for contact. They allow you to change delivery time and other features about delivery on their website, but they don`t implement those changes.

An item I ordered from NY was sent to DHL on the 7th of Nov. It was scanned in on the 9th. As of Nov 22nd it arrived in NJ. I am still sitting here waiting for my package and it is the 27th... I live in MI! I have NEVER in my life experienced a slower shipping than these people! I will never request or advise anyone to use this company. 20 days SO FAR to move 2 states away.

Please do not use DHL to ship to customers and -- customers -- don't let a company use DHL to ship to you. I do in fact have the parcel now, but in spite of DHL's system, not because of it. So -- this is a review detailing supremely bad service. My complaints are provided as a warning to others, and a suggestion to DHL that they improve their service or step away from this business. Recently DHL misdelivered a parcel from Central Asia to me TWICE, and DHL still does not know where it was delivered. (I do know, because someone at the wrong address eventually kindly accepted and signed for it for me. So I have it.)

I bought a Christmas gift for my husband via online and they shipped with DHL. This company is the worst. They are so difficult with getting your packages. First it was shipping to my condo, which they don't call your cell phone if you don't have a buzzer, so they show up and if you aren't outside/no buzzer they just leave without you knowing, second: I change the address to my friend's house whom the rep says will arrive tomorrow... still no package at her house, called again and nope it will arrive Monday so THREE DAYS LATER.

DHL is in the business of delivering packages. Despite following their guidelines to do a signature release, they didn’t deliver my package. Then they couldn’t find my package when I wanted to pick it up... This is a week after my package reached them in my city! The vendor I ordered from gives you a week for returns and now I don’t even have that option if I don’t like the product. Not to mention poor customer service. DHL told me only option to get my package was to go to their service center. I show up and they said they don’t have it. After I called and spoke to someone who said they’ll hold it at the center. I will never buy a product if their carrier will be DHL.

I don't work in the shipping and logistics industry, and therefore don't understand the intricacies of international shipping. All I can tell is when I'm promised to be delivered a package I expect it to be delivered. DHL notified me on a Monday my package was scheduled to be delivered that Wednesday, and I changed the delivery address that morning to ensure it arrived at my office where I knew I would be. Wednesday around 11:30 am I receive notification that they attempted delivery but it failed, which was false. I called customer service, they told me I changed the address and there was a miscue... Even though they read off to me both addresses properly. There was no delivery attempt made at all. From now on, I'll insist on FedEx or UPS and never give this company my business again.

I try to avoid DHL as much as I can. DHL is extremely slow, their workers don't have to stretch their legs and regarding documentation, they complicate too much. I ask every seller not to use DHL, but still some sellers don't have any other option. UPS is completely opposite from DHL. So many times they "process" package and it can be "Temporarily in storage" for one day without any reason, traveling 1000km in EU... It seems they don't have enough trucks, or I don't know why they keep package in storage for 24 hours now. DHL is soooo sloooowwww... avoid them whenever it is possible.

I don't write reviews for anything... Ever... But the customer service this guy showed today was definitely worth acknowledging! This is my first experience with DHL, so I'm not sure if this is the nature of their company or if they just picked an excellent delivery guy! But the guy called when he got to my house to inform me that he didn't like my instructions on leaving the package (says there were several people coming in and out next door) and suggested another place he could leave it. I was just so appreciative that he would go to those lengths to prevent theft and ensure I received my package. Excellent service, guy! :-)

11/20/2017 @ 8:20 pm. If I could have given ZERO stars, I would have. I ordered item from Amazon, who didn't indicate it was coming from China. Having had issues with DHL prior to this, I would not have ordered it. I tracked it and saw that DHL said it was an attempted delivery while I am sitting in the house with a view of the driveway. It NEVER was delivered! Now I have to sit here another day without any freedom of movement.

They don't care about being ethical and on time. They screw you around and make you wait all day for your package. They don't even give you a time frame. They say the package is to be picked up and then it does not arrive. Customer service on the phone is polite. They just say sorry and then sorry again. The truth of it is that the company is badly reviewed and is losing customers quickly. This is why they charge outlandish fees.

Delivery was promised yesterday, it was not delivered today either. It shows as being on the truck with the driver and a "specialist" will call me tomorrow morning. This is par for the course. A so called specialist calls and nothing improves. Within the past six months this is the Fifth parcel delivery to go awry. I have no choice re provider since this is the company my suppliers use. I am going to pay extra money and insist on FedEx. This is intolerable. My production had to stop today and I had to send people home. My Saturday trade show is canceled since we cannot make all the components without the materials. A disaster for me and my company.

If I could have given ZERO stars, I would have. On September 1, 2017 I ordered an expensive birthday gift for a child I am raising, my great niece. After the birthday passed two weeks later, I wondered what happened to the package. I tracked it and saw that DHL said it was delivered on a specific date (4 days before the birthday), but it NEVER was delivered to my address. I called the company I ordered from and told them of the non-delivery despite what the DHL tracking website said.

I sent my passport to the Canadian Embassy in Amman from Baghdad. I paid for return and 3 days ago I went to get it back, the employee was very rude and charged me again 85US$ without giving me a new track number or a receipt. My passport is still in the embassy, nobody picked it up. He was literally a thief, below is my old track number because he didn't give me a new one, please help!!

Sent very important documents via DHL -Botswana to South Africa. DHL decided to adjust/modify destination address without my knowledge. Recipient spent the whole day waiting for the package to no avail. When I went to the original DHL that I sent it through they refused to take responsibility of their error. Package still has not been delivered. The documents are very sensitive documents for my sons visa application and now the deadline will not be met. I am so annoyed with DHL. 3 years ago they misplaced my package with a passport and I had to go through the hassle of tracking it myself. Very incompetent company. I will be taking my business to FedEx from now onwards.

The problem is simple- I paid $20 for express shipping. It has now been 8 days. The first time DHL attempted to deliver they needed a signature and I wasn't home. I requested to have the package redelivered. Now they can't find the package. I am NEVER USING THEM AGAIN!!!

Horrible is the best way to describe the experience. I sent 2 suitcases from Germany to Italy trusting DHL for the first time. The counter told me it would take 2 days and on the 6th day, I am still waiting. On top of it, the status in the tracking system has not been updated since the 3rd day. When I tried calling the German DHL no, after half an hour I somehow managed to get someone to pick the phone up. Though it is International service, all mechanical instructions would be in German. Added to this when I finally spoke to a lady, she rudely told me in English that no one there speaks English.

I was expecting an important bank related package with my cards today which required my signature on delivery. I was at my home address when I got the 'delivered' SMS. I tried to reach customer care multiple times and informed this but all they told is that it is already delivered but to whom when I am supposed to get. When I asked to check with the delivery person, they were not ready to share any information. Finally, at night some unknown person knocks at my home saying this package was delivered to their home. I was lucky enough to get my package. The address is perfect and there was my phone number and name well written.

Case 1: Bad attitudes of the delivery man and without fulfilling the promise of the "door to door" service. Case 2: Lying and irresponsible. Lying just because someone did not want to walk upstairs and left my stuff irresponsibly somewhere without noticing me. I am so shocked the bad things happened to me within just 2 days. I don't know it's the same delivery man or not. But from now on I will use Hermes instead of DHL delivery service, even I used its services over decades. Disappointed.

Package was ordered a month ago. Customer service keeps saying 2 more days. I've waited enough. I ordered another package. It is already here. My package is lost and they won't give me a straight answer. It's been in transit to my house for 5 days. I live an hour from Houston. Why is it taking so long? No one will give me an answer. Just tell me I have to wait.

I was expecting a package from DHL that I was not informed I had to be present to sign for; therefore, it was delivered during an afternoon that I was working. I came home to find a sign indicating that the package will be delivered again tomorrow. I had a roommate wait in the apartment the following day to sign the package for me. However, the person delivering the package did not buzz the door nor came up to the apartment. My roommate went downstairs to find a "I'm sorry we missed you" package slip on the apartment building door. I then called DHL and told them to send the package to a shipping facility, since delivering packages at home has been proven too difficult.

I order from China often and it’s FREE SHIPPING and sometimes pay duty and taxes. I recently ordered twice and DHL for some reason was the courier. My duty and taxes was $4 on a $20 item however DHL charged me $25.52 tacking on another $15 plus tax to my charges. TWICE! They charged me more than the item was worth! I do not hire DHL to deliver my parcels so why am I paying them this ridiculous rate to bring my item 10 mins from customs? They are nothing short of THIEVES! When my items come by any other courier it is just the duty and taxes I pay not a courier fee. Whoever is hiring these people to deliver should be responsible for their outrageous fees not the receiver since I did not ever agree to paying courier fees. My orders say I’m responsible for duty and taxes. THAT'S IT! This company needs to be held accountable for charging receivers that did not hire them! They are the most cunning sneaky thieving company I’ve ever seen!

I ordered a package to a specific pack station. However for some reason DHL delivered it to their retail outlet, which was closed and was moving to another location. I tried to take my parcel 3 times, but I couldn't. The retail outlet is still closed. I called their customer service and they just told me that I need to wait and rejected to receive my reclamation. I will NOT use this company anymore!

We paid DHL a rush delivery for our kids uniform age 6 -14 yrs /old. Because we have opening on October 28 2017 and games as well. But the box did arrive as expected. But missing 34 pairs/pcs. The box was re-taped and we had a report that it was damage and they are retaping or repacking it. We pick it up at DHL office and open it at site (DHL office). We show them it's missing and they did not do anything about it. They just show us the number that we call for this problem.

My package arrived 2 days after I placed the order and during those two days DHL sent me emails and text messages letting me know where my package was and when it would arrive. The tracking service was the easiest service I've used.

This company is horrendous! Ordered an item from GNC (which is a whole other complaint) that never arrived, but DHL never even picked up the package, nor knew any information about it, and referred me back to the merchant. They are ridiculous! And even when I have used them successfully in the past, they took FOREVER to come! Horrible, I don't know how they are still in business! And their delivery drivers are CREEPY!

Both packages are received. First case, custom in Frankfurt sent the item to custom in Berlin. These have cause an extra delay of 3 days, after that, I receive a letter to come pick it up. Second case, also received, Deutschepost toke 23 days in total to deliver the parcel once it has reached Berlin. For me, case closed.

Frustrated and very very, disappointed. USED TO BE CUSTOMER. First, they gave me the wrong tracking number which had the destination of ** Columbus Ohio. Then after being lied to all morning til about 13:30 am, I was given the correct tracking number which was **, then lied to some more of course. I was told the driver is definitely going to make the delivery, therefore I must wait until 9:00 pm Eastern time. I told at least 9 of your employees throughout the day that I was willing to simply pick the package up the following day which would have been October 18, 2017.

DHL made a mistake and sent my package back. They told me a problem with internal communication. They apologized but didn't offer any help, suggested that I should request money back from the seller. But as this was sent with a package forwarder, this is not possible. When I told DHL this, they said I should sort this out with the sender. They offered no more help. Even with customs, as I had already paid customs fees and DHL said I should make a request to cancel these myself.

My package -- originally estimated for delivery yesterday -- now says "on hold" with no estimated delivery. The employee on the online chat (Darren **) was rude and incompetent -- said he couldn't tell me when I would receive my package. I have to contact the vendor. All he can tell me is "it's not lost." I can't believe how terrible this service is.

Bought an item from a seller in India. It was en route to DHL on Sept. 28, 2017, processed by DHL on Sept. 29. For the next SEVEN DAYS, no tracking. On Oct. 6, the item was in, ta! da!, New Jersey, USA. Why that long? DHL ships via PLANE. It does NOT take seven days for a plane to go from India to the U.S. Now the projected delivery date for the item from New Jersey to Massachusetts - after being handed over to USPS - is? Another FIVE DAYS! From N.J. to Mass.? This is nuts! I don't care if the shipper did use the least expensive shipping method, which I assume is what happened. "Least expensive method" is what? Tie the package to a dog and point it in the right direction?

Upon ordering we gave the correct buzzer code. When DHL arrived they put a sticker on the door stating they rang but no one was home. That was a straight up lie! After rescheduling a new delivery they did the exact same thing; exactly the same thing! They do not care for their customers because they know there's nothing you can do about it. We are now contacting the initial company to request that they stop using them as the courier. Shame on you DHL???

I ordered a package from eBay... I had no idea that DHL had anything to do with my delivery. I live in New York and my item was also in New York about 30 minutes from my home. Instead of DHL delivering my package, they sent it to an entirely different state. So, I went from a 30 minute wait to almost a weeks wait which in turn cost me money. People if your merchandise is time sensitive, PLEASE DO NOT USE DHL. Make sure that they have nothing to do with your delivery. YOU HAVE BEEN WARNED.

They don't know what happened with my package with a value close to $1,000.00 and they respond only with a ridiculous $187.22. They said that possibly the driver deliver to a different address, just think about; I put their office or center of distribution like a final destination and my wife should be pick it up there in Progreso de Obregón Méx, but the package never arrive to that city, they lost in Pachuca Hidalgo Méx. So my recommendation use a different company with more sensitive and responsible in the business.

I ordered something from South Korea and got FOUR calls from DHL and they said they got the wrong area code. So of course I gave them the correct one (which I know for sure I did not mess up seeing as I use autofill, ordered something else the same day and the area code came back correct). They guaranteed it would be shipped and delivered in two-three days. A day later I got yet another call and they said it should be in the next day. To say the least, it has since been a week and the package is still on hold. I give them -5 stars. Never using them again.

DHL Hungary failed to deliver an envelope to me. I was staying in a rural area, and DHL didn't recognise the address. DPD and GLS couriers don't seem to have a problem with my address. An envelope was dispatched from Netherlands in mid July, and returned in the last week of September, 7 weeks later. The sender indicated that DHL was given my UK mobile phone number. There is no indication of a call or text received from DHL, and no voice message. The sender did not give me the tracking number. I filled in the DHL on-line query form including UK phone number, but have had no response. With such Poor communication DHL lets itself down. 6 weeks loss for me.

I ordered a package from China a couple of weeks ago in the amount of $200. I'm a regular customer and this particular time they used DHL as the carrier. I was home all day because I was expecting my package so I signed a release for the carrier to leave my package at the front door. I received a notification saying my package was delivered and my front door was open all morning but the carrier never showed up. DHL did a 1 day investigation stating the carrier said he or she delivered to the correct address and by me signing the release I can't be reimbursed for my loss. I basically gave $200 away...

I ordered a product 10 days ago. They shipped the item DHL same day. The item shipped a few states away. After looking at the tracking, my item is literally sitting in each DHL location for 3 flipping days! Why? Now, it's in my state, but my item has been sitting in the same location for 5 days now!. Totally aggravating. I will not order anything online again if they ship it DHL!

I had DHL pick up a radial arm saw I purchased. Upon delivery, the BOL included a $40.00 charge for liftgate service, checked by the driver. I had no choice but to pay the fee, because the driver was not allowed to unload without shipping payment in full. The shipper advised me that he had told the driver picking up the machine that he had a forklift, but the driver said it was unnecessary to use it because he had a lift gate on his truck. Then the driver checked the box on the BOL, causing a $0.00 lift gate fee to be added to my shipping charge. I followed up with a complaint to DHL, advising that I did not request or need the lift gate service; the driver chose to use it. They sent back a letter denying the claim, stating only that the liftgate was used. I later learned that this is common practice with DHL: using the lift gate and charging for it even if it's not needed. DHL made an extra $40.00 on this delivery, but have lost my business with this sleazy tactic.

On September 06/17, I went to the DHL office at 80 Richmond Street - Toronto, to deliver an envelope to Cali- Colombia. The gentleman at the counter was really helpful and provided me with excellent "customer service". He gave me a copy of the receipt for tracking. The tracking system provided me with all the details of the envelope. I follow my envelope until his final arrival. The arrival of my envelope was on time as indicated in the receipt. I would like to mention that in the past, I used Purolator, Canada Post, etc. But those companies are totally lost with Spanish address - my deliveries were cancelled and I was never contacted in the matter. To my Latin America community - DHL is the answer. Thank you very much for the good service - keep it up.

Received a message that my shipment has arrived at a local branch in my city (Yanbu, Saudi Arabia). The message contained the working hours. I went there during the said working hours. Found the branch closed. The main entrance was locked and a steel gate outside the main entrance was also shut. I knocked on that entrance hoping that someone would open up for me. Suddenly a guy (appeared to be the branch manager) showed up from outside shouting arrogantly and asking why I am knocking?! I said I received this message and surprised the branch is closed! He said, "We are open from the back door!" And said, "I should have walked to the back door!!" The back door is a very small one that nobody can easily catch and does not have any signs of DHL and also there are no paper notes on the main door to mention what he said.

DHL America is the most terrible thing which ever happened to me and I lost tons of money already even though I paid for expedited shipment, but it looks like DHL has zero responsibility for their actions. I was supposed to have my package delivered by last Friday, after waiting all day I been told that there was a delay at customs and it will be delivered on Monday. Today (Mon), I spent ALL day at home waiting for that package, and suddenly got notice that I am not home! I ran outside in 30 sec (I live on first floor) and there was no sign, notice or any DHL car. The driver simply didn't come to my house and acted as if my building is problematic.

Ordered equipment from B&H Photo in NYC which only shipped that particular equipment through DHL, which is harder to deal with than either the local postal system (excellent) or FedEx (a bit fiddly but they do to the door delivery and accept credit cards for payment of customs brokerage fees, duties, and taxes). I will never again buy anything that has to be shipped DHL. The package went to Lagos where it was obvious that there was no such city as mine in Nigeria. The vendor and I started asking DHL what it was going to do. DHL gave the package a new tracking number and routed it through the EU where it's been sitting in Belgium listed as "dangerous goods" because of a lithium ion battery included with the package.

Very Upset from the DHL service very poor or worst! I shipped a laptop from USA. They showing a adidas show instead of my laptop. This very poor. They totally changed my product. Imma very badly pisssed and the DHL didnt even tell me of customs. They charge very high customs nearly the double of the product!!!! I never expected this from DHL! My rating to DHL is -0.0000000/10. Very worst. :( Never do shipping with DHL.

I haven't used DHL very often, but they seem to deliver at my door instead of at the end of the driveway. Good service, all in all. I have no problems but I don't see them as often as I do UPS and FedEx.

They claim that my document was delivered to my house. I am the receiver. I said I do not have it. They ask the driver and the driver said it was delivered to my house. I told them to check the GPS of their van to see if it even stopped in front of my house. Two days later, the driver said the same thing. In the afternoon, of the second day, the homeowner where they dropped it delivered it to me. He said his house number is 108 also but different street.

I used to ship documents to and from the Philippines years ago in 2003. It seemed to work pretty well, If you weren't in a big hurry to receive them. Condition wise, most were in very good condition. However, problem here was in the Philippines. The parties DHL had to rely on were "ok", not much you can do when dealing with third party helpers. Then, at that time, you had to go get your documents from I think their post office. Prices were reasonable and one thing I liked in the U.S., was that they would come pick up what you had to send. Very quick about that. I think I would recommend them based on the experiences I had with them but just don't get your expectations up too high.

Everything I have ever ordered and was shipped through DHL has been late and not just a day or two. The last time, they were 10 days late, and I'm still waiting on a package ordered 2 years ago.

DHL is the best of all 3 carriers overall! Fast, courteous, and safe. I used to use them a lot before drugstore.com went out of business and it would have been nice had they directed me to another business who used this carrier.

My only complaint about DHL is they need to make their site more user friendly & less confusing. Whenever I order something online, & it's shipped via DHL, I can never find the exact area to track the Global Mail shipping tracking page. Simplify it by being able to track ANY DHL shipping tracking # all in ONE search engine on the site! I mean seriously, that's like having a different customer service desk for each of the departments in a dept. store!

When I managed a store six year or so ago we used DHL for our payroll over FedEx. The delivery guy was always nice and polite and always made sure he handed the package to me. If I ever had an issue it was taken care of. I was sad when they moved away and we no longer used them.

TRACKING #**. Get a call "we tried twice to deliver no one home" on 08.21.17 2:20 pm cst. We tell DHL we'll be home 23-24 for sure. "Are there any taxes and duties owed?" DHL "no." Get another phone call on 22nd 2:22 pm cst. We tell DHL we'll be home 23-24 for sure. "Are there any taxes and duties owed?" DHL "nothing." On the 23rd we call DHL-Loomis. "Can we get a transport truck into your lot?" 3 calls and 2 hours later, "Yes you can get a transport truck in our lot." We get there. No we can't get in and turn around. Turned in a open field. Get in. I owe $30.16 in taxes duty and brokerage transaction fees??? They got the paperwork all **. Sat there for 1.5 hours waiting, burning my 14hr clock 6 calls later nothing done. We noticed our package was damaged, and watch DHL driver unload his van throwing parcels against a cement wall???

I was just thankful that I received my merchandise. And, Everything was fine. The package was delivered on schedule. And, the routing details were provided. Therefore I'm satisfied with the services.

Often do not bring packages to the door and sometimes even toss them over the three foot fence onto the yard to get rained or sprinklered on and damaged.

I was expecting a parcel shipped from England and received 6 different texts informing me of a scheduled delivery today which requires a signature. Three of texts arrived today. After remaining home all day, I received a final text at 5:00 PM advising that the package would not be delivered. After speaking with 3 incredibly incompetent people on the phone, I was able to learn that delivery was attempted at 4:56 PM. Since I was sitting on my porch from 3:00 PM to 5:00 PM, I am well aware that this was a lie but when I pointed that out apparently I offended some rule about being nice and they hung up on me.

DHL uses independent, ICs, for delivery in this area and I've been told by DHL that most of them do not read or speak fluent English which affects leaving parcels in the designated, safe & clean area near the security camera. They often put parcels in front of the door or between the doors which is a safety hazard for someone using a cane and a Service Dog. But DHL has never left a destroyed package like FedEx and UPS.

DHL at one time was a prominent player in the courier game but I feel no longer. I go back to the days of their purchasing of Flying Tiger and I've not use their services in 15 years!

I used them once to ship a purchase from Dublin, Ireland to Dallas TX and it costs me about $20 because the store shipped regularly. I had a few days left on my trip and the package arrived home before I did, which was far better than having to pack and carry it around.

Worse delivery service ever. I always have issues with them. I'm pretty sure they didn't attempt to deliver my package because I live in an apartment with a mail room and the apparent delivery attempt was on a Tuesday at 2 pm. I received no delivery slip to tell me where my package is and there is always someone in the mail room to receive packages. I called the provided number to find my package and they gave me a post office address which is non-existent. Where is my package???

I have only used DHL a few times and overall they are very good. They always deliver on time, the parcels come intact and the pricing is moderate. It's better than FedEx but more expensive than UPS on average. I prefer to use them when I can.

I don't use their services directly but a number of my overseas suppliers do. I get a tracking number as is normal and can track my package from China say all the way home. Delivery dates have been 100% accurate to date and I get a text confirmation of date and approx time on day of delivery. Have also received calls from the driver if there is a small delay due to traffic which is great.

DHL employs the most unprofessional people possible. I attempted to register my company for a business account with the NY area Jonathan ** Account Representative. My associate also called multiple times to communicate, but was also told that the rep would get back to him. After 1 month of excuse after excuse we still do not have an account set up. DHL You lost business. It has now been over 2 months and we were never followed up with as promised. Still no account #. Your representatives think they can ignore calls and email requests as if this is their personal business. This should be looked into. Absolutely unacceptable and unprofessional business practices. Shame.

Have not had many deliveries from DHL and I'm so glad. The few that I have had were terrible. Fortunately, most of our deliveries are via their competition.

A package that I paid $259.33 for NEVER arrived. It was supposedly left at my door on Christmas Day 2016 - after waiting for the delivery about 8 weeks, though the seller processed and shipped the package with a few days. However, DHL never refunded me anything. It took the seller another several weeks to credit the account and by that time I had taken the precaution of canceling the card used for the purchase. It took me about 5 months to actually get the $259.33 back. No DHL for me!

DHL cares about customer service and tries to get packages out on time. When I have a choice, will use DHL. Lot better than UPS & FedEx and good company to do business with.

They do not knock, they just leave outside and if we don't know it's there, sometimes it gets picked up by a stranger or driver will give it to anyone who walks out there thinking that is the person expecting it. Happened once to me and we don't use that service anymore. Sorry not a positive rating but average.

Very slow, rude service from the highest level manager I was given access to. No one answered my questions and the specialist was obstinate. After they never delivered the stuff I bought and I paid about 10 times in more for shipping than the stuff, they tried to get me to pay for the shipping of the return. This is the kind of bad experience that I will feel sad about every time I see a DHL truck or one of the types of things in the package. It would have been a lot of work, wasted if the person at the shipping store had given any information to my sender. It was a long drive to get to DHL and I did not get one apology and they kept the money which I cannot afford.

DHL is almost impossible to track. Since they hand off most of their packages to USPS at some point in time, that might be part of the problem. But there is no excuse for maintaining that a package has sat in the same facility for five days with no updating and that's not real. And if you contact them to complain, you get an automated response that says someone from their facility will contact you in 24-72 hours but that never happens and they never contact you period. Cheap to ship by but everything else is poor.

DHL lost my item while my item was on ve DHL driver. It takes forever to get customer service. Overall Arielle **, one of the Claim Dept is very very very rude, poor service and very anger while she talks. Very shame DHL. They hire such terrible person representing DHL. DHL customer service should be aware about Arielle ** about the way how communicate with customers bring money for DHL. Arielle ** is DHL claim dept and very very rude, terrible service while working for DHL.

The person who weighed my parcel indicated the weight in kilograms instead of pounds. They charged me an extra $100, and no one calls you back to acknowledge their mistake. The parcel took 10 days to travel from Montreal to France (it should have taken 3 days). No excuse, nothing from them. The parcel contained a computer with mentions of the box that it was fragile. The computer is damaged, and also I declared content value for insurance purposes, the customer care service never took my request into consideration.

This story is about a small parcel I had ordered from India to be sent to London. I do not live in London, so I had asked to send it to a London post office Post restante. British Mail generously offers this institution so one can send mail to the post office and collect it there. The sender of the parcel, an Ayurvedic firm, send their wellness products only to Commonwealth countries, so I had to come all the way from Germany to London. Shortly before I left for London I was asked by DHL India to send the phone number of the place where I was staying in London a hotel, so I sent the phone number. Much later I inquired why the parcel was not targeted to the Post Office but the hotel instead, and I got the answer that DHL delivers only when a phone number is given. Can this be? In Germany this is not a condition with DHL.

Whitehorse DHL told me they do not deliver anymore so I contact head office and they make them deliver. Need to hire people which like to work. Very disappointed with customer service in this location.

I had sent a package and bought insurance on it for 500 and when I was supposed to receive it, they had lost it then they didn't keep up the insurance part of it. I had pictures. DHL is one company that I will never have anything to do with again.

For 2 days I wait for my package. First, my packages never was delivered, not even with A sign in the door. I call the customer center in Miami and they said that next day will be delivering. I put a sign in the door, never showed up. This is the most unreliable carrier. Be careful, not a professional company.

Had a courier sent from India which had medicines. They got all the documentation from the person who had sent it. Once it reached the US it was put on hold for multiple reasons such as FDA approval etc and additional 40$ were charged apart from what was charged when actually posting it. I do not mind the wait for FDA approval but the customer service was horrible and the woman who spoke to me was very annoying and rude. I found the whole experience extremely inconvenient considering that the courier which was supposed to contain emergency medicines ended up reaching me after about a month.

DHL is by far the worst delivery service to be used by major corporations. The packages are generally untrackable as most of their packages are handed over to the USPS. I refuse to do business with any companies that insist on using DHL. Delivery time is usually at least an extra week and there is no accountability. Their lower pricing is still not enough to compensate for the lack of good service.

Slow as molasses would be my experience with DHL. I've never used their service for my shipments, but I've received several packages from sellers, and it took f-o-r-e-v-e-r for them to get to me.

Other reviews I have read of DHL blatantly lying about trying to make deliveries is spot on, they did this with us and then asked for money for some charges that should have been covered by the company shipping the goods (clearly stated on the paperwork). Their import department are the most incompetent and unhelpful people it has ever been my misfortune to encounter. They are always asking for extra payments for things that do not seem to be strictly necessary. We had a shipment stuck in customs for over a week and they asked more money for 'overtime' to clear the paperwork. If they cannot do the paperwork in a week then there is no way I will pay 'overtime'. We will not be using DHL ever again, TNT are much more efficient and do not find it necessary to be rude to their customers.

I have only used DHL twice, (I think). I am usually at work when the delivery takes place; however, on both occasions, the driver left the packages on the patio instead of leaving them where they could be seen by persons passing by. Much appreciated. Way to go DHL!

Locating a package: We have had a package was sent from California to Mexico, and we just found out it is being held in Customs for a certificate to pass a bottle of ** and a bottle of ** as medicine. DHL is giving us no assistance, will not answer correspondence, and their telephone system is set up to make you wait at least 20 minutes (we give up after 20 minutes). We had appealed to the CEO Greg Hewitt for help, but his agent in Mexico told him I requested abandonment. This has been a nightmare, and DHL has been intransigent throughout. For Mexico we would suggest FedEx or Estafeta two legitimate companies. We will keep posting, but we encourage anyone who has similar experience with these people to post also.

Hi guys of all UK. Don't trust on DHL in your life. I sent my valuable to Pakistan on 17 July 2017 and estimate time was 5 days to be delivered to Pakistan. After 5 days when I shock for not receiving my important parcel then I contact DHL customer service and he said you can sent me your passport and receiver I'D too. I sent on time but today total 26 days and parcel is not receive to Pakistan because hold UnLawfully since 21 July. I was my passport on 21 July but parcel still hold. Very very bad Company DHL. I am very disappointed and so sad.

Just had the most horrible experience with DHL today. They are liars and lazy. Do not deliver shipments on time and lie about delivery attempts. I will never use DHL again and recommend anyone to avoid them, so they don't go through the same thing.

We posted some children's clothes from Saudi Arabia to the U.K. and being in Saudi, the DHL office insists on checking the contents before sealing the package. The clothes were birthday presents for my grandchildren and Children's clothes are VAT exempt in the U.K. but the clerk in the Saudi office incorrectly filled out the form omitting the word children's. My grandchildren are 5 and 6 so quite obviously the clothes were for children.

I ordered a clothing article from the UK based site ASOS. Prior to ordering I was unaware that they shipped via DHL or I might have thought twice about placing the order. I was very eager to receive the package and paid an extra $10 for the express shipping which took the shipping time from approximately 8 business days (12 days) to three business days (5 days). On the third business day, Wednesday, the tracking updated to say my package was with the delivery person and would be delivered later that day. Only a few hours later the tracking updated again only this time to say "address information needed". I had never had such a message before and called DHL to inquire. They informed me that the delivery person could not locate my house (which I have never experienced despite ordering items from many different companies).

Will never use DHL shipping again! They didn't deliver my package on the scheduled delivery date and they could never give me a straight answer on where my package was located. Received my package too late and not where it was supposed to be left, which extremely inconvenienced me. Wish they were a more professional company and actually delivered my package on the scheduled delivery date.

I mailed a time sensitive document from New York to Dominica on Friday July 21st, I paid $55.00. I was told it would get there on Tuesday July 25th maybe earlier. That document needed to get there by Monday but I was able to get an extension for Tuesday since that's the time DHL said it would get there. I called DHL on Tuesday afternoon at 3:42 pm, when I realized the document was sent to Puerto Rico then back to Ohio. I was told they would research and someone would get back to me in 2 hours. 4 hours later, I called back, I was transferred to someone else and waited about 20 minutes on the line and no one picked up. I called back again and asked to speak to a manager and the representative put me back on queue where I got the initial select your choice.

"Waybill: **. Customs status updated. Thursday, June 22, 2017 at 02:46. Origin Service Area: COCHIN - KOCHI - INDIA. The Estimated Delivery Date is currently unavailable. Please try again later. Further Detail: Shipment has been given a release by Customs. Next Step: Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery."

Very bad customer service. I was supposed get my package and the guy didn't ring the bell, I heard my dog barking and it was the guy. When I went to the door the guy left. I called him and didn't return back.

Unlike many customers here, I have to say that all packages sent to me via DHL actually did arrive (eventually) and arrived in acceptable (although not pristine) condition. That's why I gave DHL one more star than my feelings about the company would support. The two problems that I have about DHL are their total lack of any sort of 'customer service' or support for the people receiving packages sent via DHL and their unbelievably slow shipping times.