DHL Reviews

I sent a package to India through DHL. DHL charged me in their airport central office. The package is held from 16 April 2022 till now. They neither returned it nor disbursed my money. It really sucks. They are claiming that they do not have control over the custom.

DHL has had my parcel for well over a week, yet they won't deliver it, even though I have been promised that it would be delivered every day since it arrived in their warehouse. All payments have been made, I have the receipt. They won't tell me why it's not getting delivered. They won't give me any explanations whatsoever. It's impossible to talk to a human, so I have been corresponding via live chat. They just say sorry for the inconvenience and that the parcel will arrive by 5 pm. This has happened EVERY day and it still has not arrived. Now they are running a trace on the package, so I have to assume they lost it and won't admit it. Terrible, terrible customer service.

DHL - the most Dumb Horrible Lousy courier service company in India. Never ever try this. They are burning your pocket while you book through them and then they make you cry to delivery your consignment. Our parcel was booked from Germany to Hyderabad India. At Bangalore airport on the name of KYC they ask TONS of documents - every time!!!!

DHL is easily the worst delivery service. For two different packages I placed a vacation hold, got email confirmation that the packages would not be delivered until a certain date. Both times I received a message that the packages were out for delivery early, despite the vacation hold, and contacted customer service, and both times customer service assured me the packages would not be delivered until the agreed-upon date. The vacation hold was ignored both times and the packages were delivered early. One package was delivered 9 days early, the other was delivered a week early. After the package was delivered I contacted customer service yet again and the response was rude and unhelpful. There is nothing positive I can say about DHL. Incompetent and terrible customer service. If you have a choice in delivery companies, choose literally anyone else.

I did not think it was possible for a delivery company to be this slow. USPS is faster and has a lot more to deliver. Customer service is horrible. Puts blame on the seller for not selecting a more expensive shipping option to send your package. Tell you to contact the seller about delays. Which of course makes no sense since they gave the package to DHL. Package has been sitting in limbo for a week. Sent an email and of course got the runaround. It was given to DHL and they were supposed to hand it off to USPS. Well USPS hasn't gotten it yet for whatever reason. The seller is asking me to be patient before I ask for a refund. Good job DHL! Screwing over sellers and buyers. I will advise the seller not to use you guys anymore.

Awful!! Lost my shipment from UK. Swore it would be delivered today 4/14 instead of 4/8 when it was due. Was “out for delivery”. Still nothing. Horrible. Horrible. Do not use if you can avoid them. Horrible.

They cannot clear customs...4K lost. Never had that such bad experience with a courier company... Use UPS instead... the best out those shipping companies... They do not care, just collecting your money.

I recently received two packages that were delivered by DHL, both of those two packages were required signature, but DHL just dropped the package on the porch without even bother to ring the doorbell. All other couriers are at least ring the doorbell to let you know package is there but not DHL. I just wrote to the merchant that I will not buy from them again if they still use DHL for delivery. How difficult is to ring the doorbell? It just unbelievable. Customers pay for the signature confirmation and woant DHL to honor that.

Received my package today. Opened with an item missing when it was delivered today. Thankfully the company I purchased it from has good customer service. Every time I get a package delivered from DHL, there seems to be different issues.

This shipping company has got to be hands down the worst one. My motor parts had to come from the US and DHL was the only company that would handle freight for cheap, honestly worse decision. Pay the extra and get FedEx or UPS! It took forever to get the package (3 weeks) all because of their horrible customer service. You can’t call them because they don’t answer their phones and they never return their calls. Only way to get ahold of them is E-Mail or Live Chat on their website. E-mails took 24hrs each time to return a message. Customs and Duty is a joke there as well, if everything isn’t just so on your paperwork (country of origin, currency) you are going to run into big problems that are a pain to deal with because there customer service.

Your customer service is the worst service I have ever encountered!! First off we was told our package would be here on March 22!! It was delayed due to weather!!! We didn't have bad weather, but was assured that it would be here the following day, they 23rd. At noon I called to see when it was to arrive. I was told it wasnt arriving, but I could go pick it. I drove 114 miles to be told it wasn't there. But again was guaranteed it would be here on the 24th! We have been lied to so many times. For the last 48 hours, I have called to talk to a supervisor and so has my husband. We was both told they would return our call within 2 hours!!

Our supplier in China send a package via DHL. Immediately we have arranged for our customs broker to handle the customs. For this reason the required forms were filled in the DHL a week before the parcel arrived to Canada. We called to find out - simple question- if the DHL received those forms. Hours of waiting for customer service, when they transfer you to the their customs brokerage department - so we couldn't get any answer - no one knows and they promise to call back. Now, the package is stuck in customs, because they didn't provide a required information to our broker. Again: waiting and waiting and no answer - you got to hire a full time person just to deal with the DHL - we are small business, and it draws resources and time crazy from our company, to deal with DHL.

I send a mail on February 9, 2022 containing my son's passport, birth certificate and all his immigration documents. On the 10th, the mail was on hold at Cincinnati Hub. I called they said they are waiting for the flight. Few days later, the mail was still on hold. I called back they said they could not find the mail and they open investigation.

Horrible experience with DHL, they dropped my package at a Post office 142 miles from where I live and then needed me to fix a typo in my address, I updated my address with them over the phone and they have since lost my package. I have called EVERY DAY FOR A WEEK and every person I talked to says they are going to get to the bottom of it and find out where it is and call me back and I haven’t gotten one call back. 0 out of 10 do not recommend DHL! If you need to resolve anything with them get the name and extension of the person you deal with so you can at least hold someone accountable for not following through on ANYTHING they say to you.

I have a store and buy and sell as well as a collector. When overseas buying they use DHL sometimes and issues every single time. Will never use and wish more warnings on reviews is search their user agreement just to check tracking. They sell your info and now requiring social security numbers should be illegal. Can't trust them leaking info.

Horrible company with nobody committed with customer. You call them and they always say "sorry for that". Even to know where is your package they don't know and worst, they give you the information that the package will be with you in determinated date and it never arrives. Do a favor to you and hire a professional company like Fedex or UPS.

I am very frustrated by DHL Express delivery that after providing address 2 times they kept saying incorrect street address. It is a standard US address where I receive mails from USPS, UPS, FedEx and what not except DHL can't find it for some reason. Talking to help desk gives no resolution why they can't find an address which all maps are showing correctly or other vendors can deliver. Only options I have is to go and collect 25 miles away from their office. I will never use DHL. Very poor service and unreasonable.

I wish I could give you minus stars and add photos. Because of negligence my parcel worth rupees $1000 got spoiled. Parcel was lying in the facility for 3 days. No one took the initiative to inform us that the parcel is spoiled, they are pathetic, worst service provider. Nobody should ever trust them.

I was trying to arrange a pick up. I called the customer service and they said that I will receive the documents within 1 min to 10 min. Never received the documents. I called again. I got bounced from one customer service agent to another. I was on the call for 45 minutes on every call. It was disconnected twice while I was waiting. The agent told me to call technical services to understand why I was not receiving the emails. Finally, when I called the technical services, he told me that the customer service recorded my email address incorrectly. I confirmed my email address with every one of the customer service agent but none of them were probably paying attention. None of the customer service agents spoke understandable English. I think the customer service seemed to have been outsourced to a non-English speaking country. After 2 hours on the call, I reverted to good old FedEx to get the label.

Not only is DHL is slowest shipping service, but they have misdirected some of my packages a couple of times. Do not use their services and if you can, I recommend avoiding companies who use this service as well.

My parcel travel all state in US and hold for 20days. No proper customer care support and service centers. **. Now it’s return in another tracking number and no one helping. Certified International Specialist. Customer Service DHL Express 1910 W Rio Salado Pkwy Tempe, AZ 85281 U.S.A.

Paid $1100 for overnight delivery of my wedding invites. Currently 4 days late and was told it will take at least another 2 days. Their customer service agents and chat personnel are absolutely clueless. I really wish I used UPS or FedEx. Please pay the extra $ and someone else.

If I could have chosen 0 stars I would have. Worst company ever! I called 20 TIMES in 4 days. I was lied to, told incorrect and incomplete information. We have 1 pkg coming from overseas and DHL did nothing to help me each time I called. I was hung up on, never got calls back from supposed "supervisors" and still do not have a package. This dhl mistake will likely cost me my job.

They currently have 3 of my packages hostage after making no honest attempts to deliver. I live in an apartment building so need a phone call to let in the courier, but I have not received any calls and the attempts keep occurring when I am home. They do not leave a door hanger or any opportunity to pick up my package myself. Unacceptable level of service.

Horrible service. I ordered a tablet from a company that used DHL as their shipping service. Estimated to arrive Monday, no show, estimated to arrive Tuesday, "driver was unsuccessful". Contacted customer support, hung up on me, finally to connected with a live chat and gave the driver very specific instructions. FINALLY I got my package Wednesday. I ended up needing to return it, the whole cycle started over again, they are supposed to come pick up the package from me but have been no showing since Monday, it's now Wednesday and they came an hour early when I was unavailable (I had previously set my available times but that means nothing I suppose). My package is still no shipped back, never using this service again. I suggest you avoid it at all costs.

First I would like to start off by saying that I have used many delivery/courier services such as Fedex and U.P.S and have never had a problem with both those services. DHL on the other hand is just plain horrible in every department: Customer service, Delivery, EVERYTHING. I ordered a package from them recently and they said it was coming today and I happen to have the day off so I thought what perfect timing? At the last minute (around 5pm) I get a text saying that I put in the wrong address.

Delivery person was very rude claiming to be afraid of our dog. She had a similar dog in the cab with her. She dropped my package at the door and told me to get away from her then tore out of my drive.

I paid my duty on 24 December, they said I receive my delivery in next two days. I was waiting for my parcel. I call many times. They said I will get next day but after three weeks they return my parcel without any reason.

This company is terrible. 4 of my last 4 deliveries have been late, they text you saying out for delivery but DON'T show up, when they do show up they're rude and REFUSE to listen, the lady's knocking on door, I tell her from shower to leave package but she stands there like she can't hear, cameras watched her. They walk on my grass and talk to me like they're "keeper of my package" with unusual verification questions for a package sent from Amazon that didn't need verification.

For the past 3 weeks I have been waiting for an express delivery from overseas. The delivery is now two weeks late, with no delivery date in sight. The shipment had been tied up in Canadian customs because the supplier sent my personal order on a commercial invoice. It is impossible to connect with a live agent a DHL. If there is a problem, you are on your own to solve it. I sent more than one email explaining that the shipment was not a commercial transaction, but DHL seemed incapable of understanding why I would have automotive parts shipped directly to the shop that was going to install them. DHL did not cause the origin confusion, but they don't seem capable of solving it. I should have declined their Brokerage service, and dealt directly with Canada customs.

I’ve paid 20 for express shipping for my son’s package and my package was supposed to be delivered December 30th. I waited outside just for representatives to tell me, "Oh the carrier didn’t have space in the truck." Just unbelievable and on top of that somebody else said I’ll get the package on Monday. Today Is Tuesday. Still no package. All you guys telling me different stories. You guys the worst delivery company.

Shipment was expected for delivery on the 27th, been sitting on hold until today with no one knows anything about it or no one to give any information. 8 Days late on DHL express shipment with no expected delivery date, no one to reach over chat, phone or email, is completely unaccepted. Won't ever use DHL again.

An order from Harrods was to be delivered before Christmas, I tracked it consistently and when it said delivered I was shocked to see an image that was NOT my door. I live in a complex with multiple buildings. Each building has its own address. And each building has the same condo door numbers but in different numbered buildings so yes they delivered to the right numbered door but NOT at the RIGHT address. So the door looked very different. My door had a different pattern carved in the door. The locks on the door looked different. The door number was in a different location. There was a ring doorbell on my door and NOT the door they delivered to. I sent them a photo of the door they posted as delivered to and my door explaining the difference. I kept receiving those cut and paste emails about they were researching it. And each time I replied with the images of the wrong door they deliver to and my door.

Ordered an expensive item from an audio vendor. Unfortunately they chose DHL to deliver. Weeks late and Still not here. Lying to me everyday saying it's out for delivery but it never gets delivered. They keep telling to monitor my shipment online however they do not update the status so it continues to just say it's on hold. At this point I am pretty sure my item was stolen at it's a high value item. Waiting until after the long weekend to request a refund from the vendor. Complete nightmare to deal with. Avoid if you can.

DHL was supposed to pick up our luggage for shipment to our cruise ship. We had contracted Luggage Forward for this service, but they (unfortunately) chose DHL as the courier to use for pick up. They were supposed to pick up our luggage between 1 and 3 pm. We were specifically told to have it ready and waiting by noon that day. At 5 pm they had still not come by to pick up our luggage. We called DHL and were told that the driver was out for pick up but they had no way to reach him to find out where he was. Really? You are a courier company and you have no way to track where your drivers are? You expect customers to trust where our shipments are? Seriously?

Nightmare. Could not get my glasses shipment for weeks. Sleazy, slimy, lying customer service agents lying about delivery attempts when no trace and person seen on CCTV cameras coming to deliver. Demanding money, playing games, bombarding with messages and never showing up even after payments to their ridiculous terms. The worst, the worst, the worst, can not say this enough. If there were minus stars I l give them all minus stars possible.

I had an order that was being delivered by DHL to my place of employment. I got several emails asking if I would like to opt out of signed delivery, which I did not. I got an email that said my package had been delivered on 12/7/21. I had surgery the day before and wasn’t even there to sign for it. I emailed DHL customer service and asked them to show proof of delivery, but no one responded. I finally got hold of a live agent, who said it had not been signed for and she sent me a picture of where it had been left. Thanks to the picture I was able to find it.

90% of the time I pay the extra shipping to get it faster. And everytime that it is DHL they get the item, then it sits in their possession for several days, and literally everytime they pass it off to USPS for delivery...last time I ordered something that dhl was involved with, estimated delivery was 7-10 days...at about the 21 day mark I get notified it was given to USPS to deliver...and this time was estimated to be delivered on the 13th...ordered on the 4th...and it has shown for 4 days that it is being handed over to usps who has still not received it....and to make it worse, I discovered the warehouse it was shipped from is only 1.5 hours away from me, so why should it take over 2 weeks to receive item. I'm very annoyed and extremely dissatisfied with business practices of dhl. In my opinion a waste of time and money.

All the time you requested (even before they actually delivered) to have a certain date to deliver for delivery, they would come on the wrong days! What the hell with this!! Not listening to customer, so why bother having option to change date of delivery as an option?? Then dumped the parcel to Star Trek. (another useless courier). I did complain, excuses were they were busy so need to dump to Star Trek!

I ordered a $200 birthday gift for my sister on November 26th, it was out for on the 29th, to be delivered to a business address. The long and short of it is I spoke to nine, yes NINE, different customer service representatives, telling them there was hours that it to be delivered between, which was ignored three times. Finally, on the eighth try, they agreed to let me pick up my package at a nearby depot - which they weren't initially going to allow because it's a high-dollar item - on that same day and then I was informed that I would be updated on the status of my package the following day. I got in touch with my ninth representative. I literally had to threaten to get the police involved for theft for them to get my package out for delivery when they had already said they would NINE times. I've had problems with DHL previously, too; they tried to leave a brand new laptop in the snow on the side of the road and call it delivered. AVOID DHL AT ALL COSTS!

I hate DHL. I hate it. Very, very bad experience. My order was supposed to deliver on 6 December and they are so unprofessional and lies they lie that I was not at home to receive my order even though I stayed home and waited all day and then when I called customer service they are like, "Yeah they are going to deliver before 9 pm so don't sleep and wait for it." And I waited but they didn't come and said next day they will deliver so I again waited and then NO delivery. They just wasted my time, not care about people time and don't know how to deal customer. I hate DHL. They should just closed it down.

Awful service. I hate DHL, the service experience is terrible. Their website is not up-to-date. My order has been in an 'Ontario Facility' since Nov 13. Yesterday, Dec 6, it moved to 'on-hold-awaiting payment. I had to call two different numbers to try and pay the duty. When I called the number provided by DHL in the original recording, the customer service agent said I couldn't pay that way and she would email me a link. That link has not arrived! Honestly, save yourself the hassle and use FedEx or Purolator. DHL is a terrible shipping company.

I do not recommend using DHLExpress for use in Canada. The tracking system in Canada is purposely vague such that you cannot know the real status of your shipment. This started with Customs Clearance in which I could not understand if the shipment had cleared or not and they don’t give the city of the province for the sorting facilities. I called and was told we had duty and taxes assessed and had to pay on-line. I was APPARENTLY charged GST & PST plus a DHL processing fee. My shipment was olive oil and I don’t believe either government charges tax on food. The invoice I received was printed to look like it came from Customs but it was printed by DHL and I didn’t get any invoice from Canada Customs. I believe all these charges are for DHL only. It is a scam.

DHL picked up a big box package from my house on 1/12/2021 at 1:42pm. I have a video to prove the pick up. DHL lost the package. They first claimed there was no such pick up. And then they said they did found a separate system to confirm the pick up. But they said there was no AWB scanned. So, the AWB # did not exist for DHL to trace and track. They said I sent the package via an agent and therefore an "assignment of rights" is required. I sent it to them, they declined my claim because I am not the agent. The agent filed a claim and they also declined stating "DHL has no record of the.... waybill in any DHL system". I made the complaint all the way up to the DHL Office of the President, but was sent back to the claim department.

Not even worth a full star. I was waiting all day, at home, for my package. Literally in the other side of the door and I never heard a thing. Then I go to check my mail and see a sticker. "Sorry we missed you" it says. How can they miss me when I've been home all day and on the other side of the door for the duration of that time. All because a delivery person is too stupid to ring a doorbell or knock on the door. Now I have to take off work AGAIN to get the package they were at fault of not delivering. Sadly I bet this will go unpunished and nothing will change because a business like DHL doesn't give a ** about your stuff or your time. If I could give less than one star, I would have.

I paid for a package to be picked up couple days ago and to every time they make an attempt, something is always wrong with the waybill. Don’t use this company if you are seeking reliability and accountability.

We used eshipper for our business, then DHL as the company and to say things have been a total disaster is an understatement. Our package was shipped on Nov. 8th, DHL Express Service, for 1 day delivery from Canada to the US for a part that needs repair. The part is being sent to the original manufacturer. DHL took a week to advise us of pretty standard documents that needed to be filled out. These documents were filled out and returned the same day, only to receive a note the next day saying they are still waiting for the documents. And then another week for customs to deal with the package.

How do I begin to explain my disdain for this company overall. First, they didn't send my Etsy seller the tracking number, so did they nor I had any earthly clue to when my package was going to arrive. Secondly, they didn't leave a note to when they were going to return. When I contacted the customer service phone number, it gave me the runaround until I said "create an account" then an ACTUAL LIVE HUMAN BEING answers the line. As I explained my concerns, he started to chuckle and that's when I gave him. Read him the riot act and checked him for being so inconsiderate.

AVOID DHL AT ALL COSTS! I posted a suitcase from Germany to Portugal in August. It’s now 3 MONTHS LATER and the bag, full of warm clothes, is still missing and I’m cold. The online tracker states the bag is in a German distribution centre. I spent 90 minutes on the phone to find out what happened to the bag, and got through to three different people. They either forwarded me onto someone else, who hung up, or hung up themselves. Words cannot describe how shocked I am by how TERRIBLE DHL IS! I submitted my claim via their online portal to report the missing bag. It's been three weeks and still nothing back from DHL! DO NOT TRUST DHL WITH YOUR BELONGS!!! THEY WILL LOSE YOUR STUFF, AND THEN IGNORE YOU. UNFORGIVABLE!

I ordered a rare book from a seller in the UK. They used DHL Express for the shipping and it came across the pond in good time; I will give DHL that--just a couple of days after I ordered, I began receiving tracking emails saying it would be delivered on November 15. I actually had appointments on that day that I canceled so that I would be home, but no one ever showed up. That evening I received another email from DHL saying "sorry we missed you, we attempted delivery today at 2:49 pm but no one was home". Which is simply not true. We live in a gated community and my guess is that since they didn't have the gate code, they attempted no further. A signature would have been required for an item of such value, so they couldn't just leave it outside the gate. There is a giant sign at the gate of our community stating that there is a construction entrance (which is always open) for work crews and delivery personnel, but delivery people don't seem to see it.

Please, please, do not use this company! Their service is horrible, horrendous, they are the worst delivery service I have ever used. I receive approx 4-5 packages weekly, and other delivery companies deliver as instructed, NOT this company. Please read and adhere to the reviews. This company lies and they state that they can't reach you when you're sitting at home waiting for them to deliver your package, even if you provide them with specific delivery instructions, they don't follow them, and customer service is rude, and will hang up on you. Ask for a manager, you do not get to speak with one. I asked and the agent hung up on me. You will get so frustrated, no matter how patient you are. Please never use this company, if I could give them a zero, no, if I could give a negative Zero, I would! Read the other reviews they are accurate and on point! And to add to it, you will pay a premium price for poor service such as this. SMH.

They delivered my package to the wrong address and didn't try to retrieve it. Just said file a claims needs with the shipper which can take 30 or more days... WOW...TERRIBLE BUSINESS! I repeat do not use this company for anything.

DHL is horrible. They delivered a tub to my house. The driver was on his cell phone throughout the delivery. He pulled down my power lines and cable lines from my house. He gave me a phone number to his supervisor, told me to call and they would take care of it. Since then I tried to reach out to DHL numerous times and nothing. I'm stuck with the bill!!!

There is no actual service. Hey DHL, do you know which motto would suit you. Extract maximum money from people in the name of random charges while not delivering the product at all. Or they would deliver the product 2 months after it has reached customs. And the phone lines are always busy but no one is actually on the other side. It’s all a joke. 0/5

DHL fail. Package was suppose to be express. It's just sitting in one city for days. No word when I will be get it. Never again...DHL I bought package needed for work on the 25th. Arrived in Houston on 28th...where it still sits evening or 31st. You can not expect same service from DHL as other carriers...They are disappointing.

DHL have the most shockingly bad customer service I have ever experienced. My phone was arranged to be collected with them on back in August, they firstly didn't show up for four days and every time I phoned they said 'the van is in the area and should be with you very shortly' but it never showed up. I had to call them three times to rearrange the pickup all whilst taking holidays from work to wait for them.

Do yourself a favor and do not ship via DHL, their tracking system is completely inaccurate and showed that my package was at the local hub when it was not. I have wasted two days waiting for a package that never arrived, the second day I specifically spoke with someone who promised it would be delivered, and yet today I was told it's NOT EVEN IN THE SAME STATE. These people are completely incompetent and not to be trusted, I will never use their services again and will not buy from vendors who use them either.

My parents had sent a package from Lucknow, India to Cleveland, OH in the United States of America. The package was scheduled to be delivered on 10/21/2021 and we were informed that the package has been returned back to the shipper and en route to India without us (the receiver) even being notified. Had we did not follow up we would not even be aware that the package has been returned. We even provided instructions on how to enter the building and where to leave it along with my contact details to call in case of any issue but the DHL delivery person did not even attempt to contact me or try to establish any contact.

Been waiting all day at the Body Shop for my grill then get notices says they were closed.... That's funny being I am still here waiting and we never saw a single driver.... This shipment is handled by: DHL Express. Tracking Code: **. Now I have to get a rental car because this is holding up completing my car.

The package was initiated on Thursday, September 23rd in Mumbai, India. It was cleared to Brussels to Cincinnati and the tracking shows it arrived at east Windsor, NJ on September 27th. It was supposed to be delivered by September 29th. When we visited the store, they said they never received the package. Is it lost or stolen? They have just automated line so it is extremely frustrating to get no help. The package contains time sensitive material needed by October 7th for the wedding. They might have fraudulent franchises that could steal the package and say they never received it. He said it might have gone to Amazon warehouse. How irresponsible is that? How can you deliver bright yellow box to Amazon by mistake. I will not recommend anyone to use DHL.

Delivery was delayed. Update was slow. The package was already in the area but they chose to let it sit for 3 days more. Talking with customer service was impossible. They are rude and have no interest in helping customers.

DHL started out as a wanna be UPS. I don't understand how they are even still around! Their delivery time is always slow as crap. They never get anything right. Hell USPS is faster than them! Hell a carrier pigeon would be faster. Get rid of this company all together!

DHL USA is without a doubt the worst courier company I have encountered. The whole company is just lost with no one having a clue of what is happening. If one hopes to get anything done from them then you should know diff numbers of all departments as they will just shamelessly tell you that this is not their department when you call them.

Why do people write negative DHL reviews? It's because DHL cannot live up to its own words and commitments. Firstly-- what major company starts business at 10:30 AM??? And after DHL says that your box is "With delivery courier" what happens? Your box drives all over the place all day long until the driver says "Aw, shucks! I've had enough of this delivery job and am heading back to the office!" And your box, containing perishable items, heads back to the office where it will spend the next 3 days sitting somewhere because it is a holiday weekend! When DHL says "Scheduled for Delivery" they really mean "When We Are Good and Ready!" You used to be able to speak to a customer service rep but those days are over! You know-- back when the driver said "No address on box--- heading back to the office now".

I live in Turkey. I always shop at Newegg.com USA website. I pay custom fees (VAT) to newegg company. Newegg sends orders via UPS shipping company. I receive my orders without any problem and without any extra payment. UPS makes the custom clearance. This is like this for months. And I really like UPS shipping carrier.

We shipped Package internationally and usually shipped 100 kilo per month and our package always arrived a few days early then states in the Dhl tracking as, but DHL in Dallas location choose not to deliver even though package arrive a few days early but choose not to deliver early. Bad service. We are now looking with other carrier beside DHL.

I paid for the express service and was promised for next day delivery. On the next day, the delivery guy called the recipient that they were otw, the recipient waited till 12am, still no show. I found out about the delay from the recipient, I called the local DHL toll free number but no one pick up. I called Singapore dhl to find out but no one was able to give me updates. After countless times of follow up, they managed to get someone to look into my case and "will plan a schedule to deliver my express parcel"?? What a drama. After that, I told dhl in Singapore that I wanted an explanation of the delay, so far nobody return my call.... I paid a premium for the express service but the parcel was delivered on the 3rd days. What a rip off. All in all, very disappointed with dhl.

Being from Canada, I need to use International Shipping all the time when buying from the US, even if the drive is less than 2 hours. I bought some supplements and decided to go First Class, because why not? It has been 3 weeks since I have bought said supps (GamerSupps), and I have contacted both DHL support and GamerSupps support, and my package is somewhere. It’s been put into an envelope (a decent sized cylinder in a flat envelope) and shipped off. Horrible experience.

I got a text telling me "Sorry we missed you" when they were never even here attempting to deliver! I didn't need to sign for delivery, my husband was out cutting the front lawn right next to our driveway, and we have two, yes two cameras outside that would have recorded them if they were here! There was no sign of a DHL delivery van on my cameras! My directions were very clear and not obstructed or hard to follow in any way! Also there was no note of any kind outside that they would leave if they were here! This is not acceptable! I have time sensitive material that was to be delivered!

My anniversary package to my fiancé has been sitting in Frankfurt, Germany for a week and I paid for expedited delivery of $70+. I inquired with the company and they didn’t even attempt to resolve the issues. Simply sent me a cut & paste response. This company does not care about customer service at all. There’s no checks and balances of quality service. People should be getting fired for the lack thereof. You’re nothing without your customers. It’s utterly RIDICULOUS.

I would never recommend this service to anyone. They delivered my package to Lord knows where. They are terrible about communication. Now I’m just out of 300 dollars. They need to be shut down. Everything about this company sucks.

I sent a package 8 days ago to Mexico from Los Angeles CA. The DHL person told me it was going to arrive the next day. It was a lie, my package was sent to Ohio for some reason I don’t understand. I called. They opened 3 inquiries which they did not reached me. I am still waiting for the package to be delivered. I already sent an e-mail waiting to see if I can have the package back to me so I can send it through FedEx, I really did not know that this shipping service was going to be so bad. Please don’t use this service, it might be cheap but that is was you get a cheap service, that is not trustworthy.

No one ever contacted me in regards to my shipment being delayed. I called 5 times, requested a supervisor and never got 1 to call me back. Every time I called I got a different story. My shipment is coming from China. I paid for express and it’s delayed. They claim the description wasn’t on the label. Alibaba sent me the label and there was the description plain as day. Then they claim you have to register and my information wasn’t on there when Alibaba put all of my information on there so there would not be a delay and here was to be delivered today and my package is still in NY! I will never ever order from Alibaba due to them using DHL. DHL is NOT professional nor PROFICIENT at all! This is ridiculous and bad business. They blamed it all on Alibaba, but Alibaba came at me with receipts.

Shipped package to Europe (~$46), customer refused package, cost (~$194) to get package back!! YES, 4+ times original shipping cost. Impossible to reason with them, they just keep reciting their information about the package, which contradicts their original information about the package. When their service works things are good, but when something goes wrong look out, they will take you to the cleaners!!

One of the oldest express package delivery companies has gone down to the lowest point. The systems are outdated and updated hours or days behind and sometimes never updated at all. Received a package that when tracked said on hold. Calling for assistance is useless, those people only know the systems aren't working and little else. Use the post office for the most reliable experience.

Package was missing. Just showed it was with the driver. On July 12th Numerous inquiries and admittance from customer service it was not showing delivered etc. All of a sudden they put a fraudulent scan as delivered 9 days later stating it was delivered on the 12th. Package was never delivered, then got the proverbial finger about the situation. I am out 230$, drivers steal and management lies and scams! How is they company even in business!? BBB needs to look into them!

Sent a package fro the US through a third party shipper with DHL EXPRESS. Package was sent to Brazil and it was advised by the tracking information that it was going to be sent back. After 9 calls in a week and talk with different departments, process was not reverted as promised and any information why the package was sent back was never foretold. Constant in DHL, customer service is aggressive, violent and rude with poor people skills. Most of them repeat a line several times with no explanation whatsoever and no resolution. Filed a claim but because package was sent through a third party shipper, they are the ones who have to file a claim. Talk with them and they are not willing to do so. DO NOT USE DHL if you want your package to be delivered correctly to your destination.

I am cancelling a monthly subscription box from Ipsy because they use DHL. My box has been languishing at the same hub for a week. I can’t deal with that let-down every months. Sorry Ipsy, this was my first and last time of using DHL.

If I could give no stars I would. I have a app that shows the status of my delivery. My delivery has been stuck in the same spot for about two weeks. Yet still no update on shipment nor and communications from company after inquiries.

Unfortunately NEGATIVE STARS IS NOT AN OPTION. I have spent 3 days been directly lied to by your "customer service" team. I have had my delivery delayed by days (which I took of work) because your agents just keep making blind unauthorized changes to my delivery instructions, I am told I will have a supervisor call me back in 90 minutes......4 hours later someone calls me from the "escalation" team to let me know I am ** for yet another day, I ask to talk to their supervisor and get told someone will call me back in 90 minutes....except when I ask what time they close and then it's the awkward silence followed by oh we close in 5 minutes, "you won't actually get a call back until tomorrow".

Worst service ever. I had to call DHL 5-6 times a day to try to get my package. This is a commercial and customer service told me to wait until 8pm, or go to station to pick it up. I paid to have it delivered at my door. They said that was one attempt to delivery which is not true because we do have cameras and no paper was left. I just found out about that package because I open a complaint with my supplier and since then just false promises. Every single day they say that will have the package deliver by 3 and so far nothing. No one is responsible for that kind of service, they just doesn't care.

I’m signed up with a monthly subscription box program & every single month my order sits less than an hour from my home at the DHL hub & melts/broken/crushed/destroyed or stolen before it gets to USPS!

I ordered a golf club from a Canadian company that uses DHL Express. The item (1 pkg, 2 lbs) was shipped on June 8. On June 9th the shipment was on hold at Cincinnati Hub. On June 10th the status was Processed for clearance, which I believe was customs. From June 10th through June 15th the shipment sat at the Cincinnati Hub because it could not clear customs; the status said additional information was needed; I would be contacted. No contact. I finally got in contact with customer service and they said the shipment was missing a "commercial invoice" and asked me to send a copy.

I ordered an item that was shipped by DHL. Never received it. I filed multiple claims and was given nothing but the runaround. I was told multiple times that it would be rescheduled for delivery. That never happened. I was told that customer service would call me. That never happened. I was told the problem would be escalated. That never happened. Finally my shipment was deemed as lost and I was basically told not their problem anymore and I need to file a claim with the shipper. They never tried to locate or help in any way. They actually hung up on me at one point. Never again. Never use DHL.

I mail a package on May 25, 21 for express delivery to Buffalo NY to a PO Box. Later I receive a call that the package is on hold because they need a physical address. I gave a physical address and was told on 6/3/31 it is corrected in the system and would be sent out. I called daily from 6/3/21 to 6/17/21 because it continues to say on hold when I track it online and every day I am told by someone it will be sent out. After 2 weeks and nothing done. I spoke to a manager. Please consumers DO NOT USE DHL. It is the worst shipping company of all. It is slower than the mail by far and no one listens to the customer if there is a problem. It is the worst service I have ever received anywhere. Save yourself the nightmare!

DHL STOLE my stuff and said it was lost then they didn't have the decency to reach out to me to tell me it was lost. I had to keep calling them back to back. They showed no sympathy towards me. Also refuse to let me speak with supervisor. This has happened numerous of times to so may different people. It is sad and very trifling of them. They need to get shut down and they will be hearing from my LAWYER. I Will also get a petition signed so they can get shut down. Also representative agent got smart with me. Also was very sarcastic. She told me "I cant make magic happen and get the supervisor she is not available." Wow so rude to a person and you all just misplaces her package and closed the investigation.

I used a proxy service and used DHL as my shipping method since I didn't know any better, and it was the cheapest shipping method. I should have done more research. Package was supposed to come last Monday. First excuse they give was the traffic. Second excuse they give me was about my address missing some components. Then, they failed to deliver the third time for an unknown reason and refuse to tell me why. They said today it will be delivered, but I have my doubts. Since these people don’t know how to deliver packages, might as well schedule a pickup. Do not do business with these people. FedEx is far more better than what this joke of a company can do.

I own a small manufacturing company with clients in China and the Philippines. I use FedEx, UPS and DHL, as it's the clients' choice as they pay for shipping. Sent a package via DHL to the Philippines 10 days ago. For some reason, the package is being held in Cincinnati. I have called and been assured that the 'hold' is not due to a need for more information. There is no one to talk to, five emails sent each of last five days have been ignored. This is totally unacceptable and my client who is waiting the shipment has asked me have DHL return the package, and I will ship with Fed Ex. Unbelievably horrible service....this is a business whose clients order and then expect prompt shipment...DHL's disregard for their clients business is inexcusable. I will NEVER use them again to ship my product...client Beware.

I never received my shoes. DHL said package was signed by front door. I feel like they stole my package. When I went to contact them, it was impossible. I get packages delivered daily and never had this issue with any other company. I do not recommend using DHL.

DHL apparently doesn't believe in delivering their packages. My package was sent from England, I paid a lot for my stuff and shipping. It was sent on a Friday and they had it on a truck by Monday for delivery. A week later they still haven't delivered it. In fact I signed online so in the event I wasn't home it could be delivered and one day the driver said attempted delivery, no one present. That was a lie, there is someone here EVERYDAY. THEN, they claim their drivers deliver up to 2130 hours (9:30pm), how is that professional? In my opinion, the driver should be fired and one of the supervisors should deliver my package personally.

DHL Express Canada is one of the worst international couriers. The customer service department has employed a bunch of individuals who are rude, impatient and have no knowledge of the service they provide. Do not pay for express with any company who deals with DHL, you will be wasting your money paying for express. DHL is very slow when it comes on to delivery products that have been assigned for express delivery.

Like many other reviews I, too, will say that this company has to be the slowest and most unreliable shipper I've ever used (and will not use again). Packages sit with them for days before they are transferred to the USPS for delivery. Why even bother with DHL at all as a shipping partner - go straight to the USPS!

It takes a month every single time I get a package through this company no matter where it comes from. I have not had even 1 good experience with this company. And when you call they tell you to call the company the package came from. That makes no sense!!

This is my 2nd bad delivery experience with DHL. This time it cost me over $800, they lost my order and their insurance didn't even cover the cost of the shipping of the part, I'll NEVER use them again, this was their 2nd chance, ship with them at your own risk.

I have been waiting for my order. Always received orders quickly until they used this company. Still waiting and it has been in the same place for 5 days according to the tracking!!!! Cannot believe it, just awful.

Unpaid since February. Kali ** assured me she had received the invoices and they were submitted. They were to be paid by ACH and I sent all the proper paper work, copy of voided check and W-9. Now you are telling me you haven't received the invoices or won't honor them because you received them through QB Intuit via email? I need a phone call from your AP department ASAP so this can be taken care of. Thank you.

First they didn't follow instructions nor call, did not buzz or come to my door, instead gave my package away to the first signature available. And now I have to wait 2 hours to have have someone call me back so I can put in a claim for my things. They messed up!!!! But now I have to wait another 3 weeks on top of the 3 weeks I was waiting for the package for this to be resolved and probably another week before I see any justification. I'm not impressed.... Especially since I was suppose to have received the package the day before....

Calling them was the worst experience with any shipping companies! I’ve got an insured express package supposedly arriving on a Thursday according the tracking!! But they said the address has no apartment #. So I updated online with the link they provided immediately shortly after I received the notification on the same day. And I called right after to confirm that they have the updated address. And I was told that they’d try to deliver on the same day if they have time if not it would be 8am-12pm on Friday. So then I asked what’s the end of day time they would deliver until? So just in case they had time to deliver on Thursday I will be there to sign it. They said 9pm. So I waited waited till 9pm hoping they’d make it. Well. It never came either on Thursday or Friday morning like they told me it for sure would!!!!

Stating that DHL is awful is a huge understatement. Tried following all online instructions to pay customs duties. Impossible because every way DHL states to pay duties does not work. Trying over the phone you only get a recording basically that they are understaffed and sorry. I will no longer order anything from overseas with a business that only ships DHL. The added stress dealing with DHL is just not worth it.

As a corporate customer I have had great experiences with DHL, but this was simply atrocious. Package shipped from sending on Thu, Mar 25 with 3 day guaranteed delivery. Delivery was so late that I had changed addressed, confirmed with DHL customer support 3 times to ensure delivery to new address, and they still delivered to incorrect address... Package did not arrive until Apr 6th. I had to drive 2 hours to old address to pick up the package. I was proactive to notify them of issues multiple times and was promised multiple times that delivery would be "tomorrow" and to the correct address and it never arrived. Collectively this will have wasted me about 10 hours of my time in correspondence, waiting, and driving. Over-promising and under-delivering is an awful customer experience, and your customer support just sent blanket lies of assurance when there were clearly still issues.

Never Again! This is the first time I’ve used DHL for shipping internationally and definitely my last!!! I was charged $29 duty/taxes for an $87 order, I thought UPS import fees were high but I’d much rather deal with UPS. Cheaper import fees (Air Freight), 24/7 customer service, DHL has 9am-5pm type hours???. Also slow delivery compared to other shipping companies. Word of advice if known how and can self clear your shipment it’s much cheaper. Lots of information online if you search.

I would have given 0 rating if it allowed me. We were supposed to receive the package and we got an update saying the driver couldn’t get access code, my question here is there were contact numbers on the shipment label, how come the driver didn't call us? When we called the customer service, I don't know what planet they live in. They never try to listen what we are saying, they just tell their scripted notes. How come such a reputed courier service has very minimum to no organisation skills. How come they don't have the delivery driver name or contact number who picked up the package from the DHL service center. You need to at least get their details. Never ever opting for dhl ever again. There are very small courier services doing their best and giving the best service, while these reputed services and taking things for granted.

Let me be clear: I do a lot of shipping... DHL, UPS and FedEx. And I've had my share of problems with each -- including a recent problem with a DHL shipment to India. But I realize that some of the issues I've had may be more about the receiving NATION than the shipper. That said, I was a successful Fortune 500 Mktg/Comm VP and I learned the extreme importance of individual customer service. That awareness -- including my own high standards -- is what motivates me to write a review based on the customer service attitude of "Aurora"... The woman behind the desk at my local DHL in New York City (886 Second Avenue.)

Worst shipping company. Complete incompetence. Professional time wasters. My package that I paid for door to door service has still not been delivered and it’s over a week late. No delivery notice left at my address. A dozen phone calls made to DHL customer service and the issue has still not been resolved. Nothing but excuses and a total lack of any concern for the garbage service provided by any of the employees of this company. Save yourself the headaches and go with FedEx. A police report has been filed for theft.

Hey all just a heads up, DHL express is the worst service. Tried to get the package from India to USA with express service. But the package has not delivered on time and delayed because of unnecessary reasons. I would not recommend.

Five years go I received envelope, 6 weeks late, severely damaged and empty of its important docs. DHL refused to take any responsibility for the carnage, refused to return the pricy international shipping costs. Recently, Amazon, in some gross oversight, used DHL to send a package. They had the correct zip but sent the package via the USPS to a town 30 miles away. Instead of the local post office, 1 mile away. Again, they refused to account for their negligence and left it up to me to secure the package. DHL is a world of excuses and incompetence. Avoid at all costs.

I am a member of ipsy who has very well wrapped products with very sticky tape that makes it difficult to open. Yesterday I received two tampered re-taped bags. One in particular was placed in a new bag with a cheap flimsy sticker to close the opening instead of using the tape that the packaging comes with to ensure it's sealed and prevents stealing unless someone purposefully opens the package and replaces it with a new bag. Can't say if it was tampered with on the way with ipsy service and they have employees that are stealing or once it hit DHL service it was tampered with but it was left open on my front porch.

This is my second bad experience about delivery from DHL to my place, I'm sure one of delivery guy in my area stealing items from customers and sign it by her/his self as a fake sign to delivered to customers but not true, that's a shame! I phoned them but they are so slow to response and not resolve my issue till now. My track Number is **. The DHL should find out who's stealing customer's items from their system, one of my friend had the same issue in past, I Won't remove my review till resolve my problem.

After waiting over 8 months, DHL Express could not deliver my product ordered from Canada. They got my address wrong and instead of calling me for directions they just cancelled the delivery. Terrible.

Worst ever! My package fee was extremely expensive... just because I thought they would be reliable! They had a custom clearance request, DHL slept on it for 5 days!! No response whatsoever or update from their side... until I called them and reached out and pushed! Until now the package hasn't been received, I was charged 230 USD for some clothes that were supposed to be a birthday gift for my nephew. His birthday is over and still the package is not there! First and last time to use DHL. I wish I read those reviews earlier!

Absolutely terrible shipping service. I paid for express delivery to arrive before Christmas. It's the 5th of January and I still have not received my shipment. Ridiculous unprofessional uselessness company.

They blew a business deal that was supposed to be closed in 2020, by not delivering the important document overseas. Incompetent, negligent company. They actually had it in the right city, but refused to release it to the recipient because of their error. Do they shipped back to USA. And now it is sitting somewhere.

Let me say first I'd rather not use their service at all but one of my vendor uses them to deliver to me. The first time a package was delayed in Morrisville because they couldn't find the address and I called repeated and was always prompted to the website... Then yesterday I was notified my package was delivered but it was taken to the wrong house on a totally different street.. Errors that can be avoided with giving attention to delivery address clearly noticed on the package. I called customer service, got no help, was told I'd receive a call with 4 to 6 hours. I received nothing from them. No call. Nothing. I have a couple more package coming via my vendor but I'm gonna let the vendor know about the "SORRY SERVICE" they are paying for.

I paid extra for express shipping that they told me would take 2-3 days, instead AFTER paying they made my delivery date for 7 days after shipping. THEN the delivery date comes and they tell me “we’re backed up and can’t deliver it today” after I got a text from them 4 hours prior saying it was out for delivery. I still don’t have my package and it’s now day 8 and no one has any answers. April the customer service supervisor told me I can drive to their packing facility 1 hour away and go pick it up if I want it.

They sent me a text to track my package. Didn't arrive and not updated on website. So I called that number didn't work. Found a number by a search. Person who answered said my tracking number didn't exist so I asked for a supervisor since they texted me the number and the link they sent me got to a site that showed my package. Naturally I got hung up on and not transferred. So I called again and got a different person who found the tracking number but said I didn't pay the duty. I told her I did 2 days ago and I could read the receipt number. She was rude. Since it was 2 minutes after the people left where the package would be delivered I asked how I would be notified. She said they would just show up. I asked when and her response was that she had no idea. I asked her to have them call me since today is December 23rd and my employees aren't working on Xmas eve or Xmas. She said they don't do that.

DHL says that they're the global leader in the logistics industry specializing in international shipping. However, there is no logistics once we can't get the goods on time! I've BOOKED to RECEIVE my package and I took the day off from work hoping to get it by the end of the day as it says on the website and for my disappointment, it is not right, not true! Nonetheless, I spoke to ASHIKA ** who works at this company and she said that there's nothing the DHL company can do for me. In short, in my point of view, the company DHL overcharge for their services lie to the customers and it is not a reliable company. Very disappointed!

I am extremely disappointed and fed up with you and your service. My package was declared as less than $60 of value and gift and yet you managed to charge me $20 for taxes and duties! It only happens with DHL! With other shipping companies I've received products for over $300 and never got charged! Please don't write back saying that you have no control over the custom's duties because as I reiterate, it only happens with your company! If the value is less than $60 and a gift the law says I should not be charged extra taxes and duties. You guys are running a legalized scam and you are in it with the dirty government. You should be ashamed of yourselves.

This company is frustrating. They want you to wait the whole week to get your parcel from their delivery man. They don't have option to pick it up from their nearest office to my address. There's a third party that delivered your package and the same way they don't have option. As of this writing, my package was sent to back to the USA. Customer service is good in saying "it's not our problem". This happened twice. One of my parcel from Cyprus and a 3 set of scrub suits I ordered online. Please deal with another courier than DHL. Totally frustrating.

You always truly know a company's customer service when something goes wrong, and you need them to solve it or at least make a fast sincere apology and a fair refund. Listen carefully to what happened to me. On November 5th, I shipped a package with some medicine to a friend of mine in Brazil because his little daughter suffers from a severe allergic reaction, and it was easier, faster and cheaper to get this done here in Canada than in Brazil, believe me. I tracked the package during the whole process and kept my friend informed since this important shipment had to get to its destination as soon as possible since we don't know when the next allergic reaction would occur, and they were running out of this medicine there.

From US to Canada the "duty" charge was about 55% of the value of the item. This is their mo, never experience this with other shippers. I now make a point of checking or asking who the shipper is before ordering.

I sent a package (three documents) to Cancun Mexico from Miami, FL. I was promised it will take 2 days to be received. It’s been a week and it has not been delivered yet. It went from Miami to Cincinnati, to Mexico City, to Querétaro, back to Mexico City (?) three days sitting there and now looks like is in Cancun but still don’t know when it will be delivered. I should have used USPS. Probably as slow but much cheaper. Shame in a company who used to be # 1 for international package service.

I have been selling online for years and I have never seen this. Recently, a customer from the United States was kind enough to contact me to tell me that she had received her package ... along with several other DHL packages from several other of my customers. At the same time, I noticed when I check my DHL tracking numbers that 5 packages were lost ... I guess these are the packages received in error by my US customer. I contacted DHL again and again. DHL Canada was asking me to contact DHL US to resolve this issue, and DHL US was asking me to contact DHL Canada. Apparently when they make huge mistakes, it is not their problem.

My mom sent me a package from Germany to London in SEPTEMBER 2020! I was not at home when the package arrived here in London. The driver DID NOT leave a not for me, saying that that my package had arrived and where to pick it up. So the package was sitting at some depot for 10 days before it was returned to Germany. SAME THIS THERE! My mom DID NOT get a note saying that the package arrived and where she had to pick it up.

I used DHL for documents delivery to Mexico and not only they failed to deliver, but the customer service was very unprofessional when I called them. They told me that the delivery address didn't exist or I wrote it wrong. I told them that some documents were deliver in the past to the same address with no issues whatsoever by FedEx and they told me it was my mistake and no theirs. I also told them that I was going to report them with BBB consumer affairs and they challenged me to do it since they're not affiliated. Never again DHL!

This is the worst company I have ever dealt with when sending a package internationally. (Central America) Even when I asked them to explain the process and costs they did not say anything. I had to deal with all the paperwork and fees with the government personnel to release my package at the port of entry. Then once DHL had the package in their hands, they send me a bill for 2x the value of the package. They argued they were government fees. And taxes (at 70%) which I do not believe. I asked them to send me the payment receipt to government since I knew I had paid for that already and they refused. Beware if you send something through them to Central America, you will end up paying as much as 4 times the value of your package. To me the company dealings and practices there seemed very fishy. I would never used them again and definitely would not recommend DHL International.

Customer service was very bad. The agent was careless and unprofessional. Gave me wrong information which have caused me to make many extra calls and visit the delivery center more than once. Will not recommend to anyone. USE TCS OR FEDEX PAKISTAN FOR YOUR DELIVERIES.

Very unpleasant company to deal with. I've spoke to 10+ agents in 5 days that are unable to give me a straight or similar answer as to what is going on with my 2 packages. Duty has been paid on the first and every one of the agents say it's suppose to be here tomorrow. It's now been days in a row of the same exact response and I still have no package.

Would avoid if you can. I created my shipment on MyDHL+ online. My two stars is a reflection of the poor communication flow/customer service. DHL didn't pick up within the pick-up window, once it was picked up a week later and AFTER I contacted them multiple times, they held our package at an international border for clearance. This takes some time but without any email/phone calls of it's status I thought it would just take time. After 2 weeks, I called to check in and they informed me my package would be returned and that we would still be billed. We were directed to international phone numbers that didn't go through, even after talking to many U.S. customer service reps. They still charged us 100+ dollars. Will not be using again.

I wish there was a 0 star rating for DHL. DHL lied about delivery attempts. They never came to my house and they said they tried delivering but no one's home. LIAR I called the customer service many times for help. They guaranteed 4 times to deliver my parcel the next day. Each day I ended up being so frustrated, here is what happened:

My experience is that sometimes DHL delivery is fast but sometimes packages are delivered late and only after filing claims or sending many e-mails to customer service (and occasionally package is lost, but DHL won't admit that). I personally will not use DHL ever again, domestic or international.

On August 15-an item I ordered left the “Export facility” in Des Plaines, IL. Tracking stops there. Nothing further. No indication whether it’s even in Canada. The company I bought the item from says “it appears to be lost in transit.” It’s been over one month.

DHL don’t take responsibility for the package that they said they delivered to my address. They never delivered my package to my address and they said they did. They cannot provide proof of a GPS beside a piece of the paper stated that, it’s a proof of delivery. This company make me want to throw up so bad.

I am currently without a cell phone, because expedited delivery apparently means over a week's time. This is absurd, and using covid as the reason for poor service seems to be a new trend businesses are using.

My daughter was receiving a package. Driver wanted a signature but had no mask. I asked him to leave it at the door. He refused. I asked he wear a mask and then I’ll wear mine and I’ll come out and sign. He refused again and stomped off and drove off without leaving our package. What company hires and fails to train these people. We are in a pandemic. Did anyone tell DHL?

My package was supposed to be delivered yesterday after sitting at the warehouse for 6 days. It was not because on their end they got something wrong with the address and submitted a request for change the same day it was shipped. 1st person I talked to today left me on hold forever, 2nd lied saying it will be delivered today, 3rd person admitted they don't even know where my package is. DHL sucks!

I cringe when a company sends me something using DHL. Thank God that it doesn't happen a lot to me. I don't understand how they can even stay open as a business. Their service is the worst I have ever seen when it comes to delivering items in a timely manner. Once again I am waiting for a package to be delivered that is just sitting at their warehouse which is less than 10 miles from my house. This time I figured they might redeem themselves because the package was originated in the same state only 5 hours away. But instead it has already been 11 days since they scanned at their facility. It has been 10 miles away from my house for 5 days. If you are a business owner please do not ship anything DHL because it leaves a bad impression of your company as well.

I ordered a small packet from a company in Ireland to be delivered to me in Canada. I paid the expensive DHL shipping fee of $30.00. The packet apparently arrived in Ottawa, but I was never notified by DHL. No text message. No voice message. No sticker on the door. They kept it for weeks then returned it to Ireland. I am surprised DHL did not try to charge me a storage fee!

Had a 2k dollar watched shipped express from Japan. Scheduled for delivery by end of day, Friday at 9 pm it says due to bad weather no delivery. COMPLETE HORSE MANEUR LIE. Company practices are TRASH. Never using them again. Will pay extra for any other carrier. GARBAGE company.

DHL promised to deliver a very small package from the UK on a date specific. About noon on that day I received an e-mail and SMS advising me they were unable to deliver based on an incorrect address. The address was correct and their driver also had my phone number which he/she didn't bother to use. I advised them that the address was, in fact, correct both via their website and their 800 number. I was told they would attempt to redeliver same day but it was not guaranteed. Didn't happen at which point I was told they would reattempt delivery the next day but it wasn't guaranteed. They are a terrible, terrible international express carrier.

I waited all day for shipment. Claimed they attempted delivery, security camera says otherwise. Contacted them and said they will send driver back to my house and never came. Waited 3 extra days for delivery.

I ordered a pair of shoes from USA and they required me to pay tax and duty fee on it, which was $88. Since I am a student so I don’t want to pay that crazy money, thereby I went to CSBA to self-clear my package. I got the form saying it's already paid off. I sent it to DHL at the same day and received an email confirmed the fee had been cleared. The next day, they delivered it to me while asking me to pay the fee. I was so greatly surprised and confused. I had to call their customer service, brokerage in order to sort it out and reschedule it at pickup location. Despite I had done everything I could and it was not my fault at all, even the delivery guy did not help me or advise me to call DHL. All he did is kept telling me he just cared about the system, not my things and walked away.

This is the worst company ever I dealt. Most expensive and very painful service. Took three weeks for the items to arrive and when arrived all boxes lost, could not find even one piece. And they don't care how much stress you go through and how much money you spend. They just keep passing the jobs to another then another. There are better companies I found half the price and maximum three days deliver time. DHL is totally a rip-off.

I had a package scheduled for delivery on August 4, according to the tracking information. It was not delivered. I checked the DHL website, and saw a notice that said further address information was needed. I checked, and the address was complete and correct. I called customer service first thing the morning of August 5. They told me Someone would call me back by noon. I received no call back. I called customer service later that evening. Apologies, and an assurance I would be called back by 9:00 the following day. No call back.

I have received two shipments in my entire life that have used DHL service and both have been in the past two weeks. Both shipments have been held in Melrose Park, Illinois for 2+ Weeks! The products that I have received from other carriers such as UPS and FedEx have been delivered on time and have experienced no delays, it is only DHL that is holding shipments for some reason and both times in the same location! If companies continue to use DHL service to ship their products, they are going to lose business! Will never order from anyone that uses them again!

DHL would not delivery my shipment, and when they asked me what I wanted to do, I replied in writing to return the shipment to sender. Instead DHL destroyed my entire shipment. How does DHL defend 1) not delivering packages; and 2) destroying them for absolutely no reason? It seems that is the new DHL policy: 1) do not deliver parcels; 2) do not follow the customer's written instructions; and 3) destroy customer shipment and 4) then refuse to reimburse the customer for the value of the goods.

Worst "Logistics" company I have ever encountered. I ordered a specialty item from Japan via Amazon. It arrived promptly in Austin. I was notified that they delivered it on Friday 7/31 - only they didn't. It took until Monday for them to find it - in their Austin airport office, with $41.79 import fees due. The payment link did not work however since the item had "already been delivered." Eventually they gave me a phone number to their Tax & Duty office. They could not make the link work either, so they took payment by phone and my bank sent notice of successful charges to DHL. They were supposed to send me an email receipt - they didn't. Then they could not schedule delivery since "it had already been delivered". So I drove to their airport office and the guy at the counter took mercy on me, copied my driver’s license and had me sign some paperwork. I took the package home.

I would have given zero if it's possible. My transcript meant for admission has been sitting in their offices (WASHINGTON - RONALD REAGAN NATIONAL, DC - USA) for a month and they always tell same lie each and every day. After paying for express shipping they care less. Just use any other service other than DHL coz those folks are unprofessional and they suck. They are taught to lie. Just avoid using them if you need peace. My admission deadline is almost over and they have my transcript sitting with them.

I have had far too many charges when suppliers use this courier. Often charges can exceed the shipping charges, and sometimes the value of the item. When I contact the supplier they say there is no way know the customs charges. Having worked in materials management for a while, though not recently, I suspect DHL can provide this to suppliers almost instantly and add it to the upfront cost. I suspect that DHL is not offering this to suppliers so their cost look better. Unfortunately, companies they serve probably lose repeat sales. DHL often causes me to change my vendor.

Prepared a detailed and explicit shipment order on their website, listed the dimensions and weights of 18 small boxes (weighing a total of 150 kg) for shipment from Budapest, Hungary to the U.S, had the order accepted, paid for it, and arranged a pickup date from my apartment. The morning of pickup they phoned and told me that their website should have not accepted the order because it exceeded 30 kg and was not a business-to-business order. This was one week before I was scheduled to fly back to the U.S. They just canceled the order and did absolutely nothing to help me out of this dilemma! Obviously poor website and non-existent customer service. Will never (try to) use DHL again!

DHL Express sucks. I ordered online, I paid a more expensive $15 delivery option because I was tempted of the indicated faster delivery date between July 1 - 6. DHL got my parcel on June 25. Took them a long time to process it and was able to transfer it to the nearest DHL branch on July 7 and it's been on hold ever since. I called them, delivery date has been rescheduled to July 20. Now it's July 21, my package is still not delivered and still on hold. What the eff?

Never use this company..Wish I had read reviews before using! I paid $25 to have my order shipped faster and they lied about trying to deliver it early and no one home (we were home) and then delivered 2 days after expected date and left it under my doormat at my apartment? Called and dealt with the same run around they give other customers on here.. Hold times, vm boxes and when you actually do get through they tell you, "Sorry. You need to contact seller"! I tell them I'm unable to and they say, "Sorry. We can't do anything about it"! It's bull. The seller is not the one who messed up. DHL did and they do not take responsibility for their actions!! They try to pawn it off to someone else instead of taking responsibility and owning up to your mistake and make it right! Shame on DHL Shipping. Do not use!!

The absolute worst shipping company I have ever dealt with. Package was supposed to be delivered June 12th, Instead of delivering the package they sent it to a depot 200km away from my home - did not notify me of this. I contacted them 4 days in a row and they promised next day delivery, finally I contacted them to refuse the shipment as the contents were time sensitive and the date it was needed had passed. They said they would return the package to the seller, but then left the package on my door step the next day. When I contacted them again they said since the package had been delivered there was nothing they could do and it was now up to me to contact the seller and arrange a return. Sent multiple emails and called to speak to manager. Emails were never replied to and was put 'on hold' to speak to a manager and then disconnected - Twice. DO NOT USE THIS COMPANY!!!!

Unlike Fedex or UPS, their document submission process is complex. Their customer service transfers from one department to the other. Never follow up in a timely manner. Tech support has no idea what their own procedures are. A week later I receive answers, incomplete answers that are even more confusing and more unconnected to the reality of the needed service. It will be far easier, to book a plane ticket, fly to Europe and pick up the boxes that I needed to ship back to the USA. Save yourselves the trouble! Don't bother calling this company.

Very bad service and customer service also. Dhl charges so many fees when I got my stuff then I pay again $17.33 dollars. Please never ever order anything through DHL. Worst experience ever. Use Fedex or UPS. They they can gave you best service ever.

They told me my package after being in a warehouse for a month could be another day or another month or longer. Please don't use or use at your own risk. You tell us to contact the merchants to get another package mailed. What if they refuse?? Shame.

I ordered a small package from DHL which was said to be delivered at a certain time. It was not anywhere around my house, nor in my mailbox, so I assumed they were mistaken about the delivery time. A few days passed and still nothing. I contacted the company, which involved filling out a massive form about a missing package. They called me back saying they probably dropped it off at the wrong address. Instead of going and looking for it themselves, they expected me to do it. They called me back asking if I had found it 2 days later. I said no, and they basically said it isn't their problem anymore and they aren't going to help find it because it shows as delivered. I've ordered hundreds of things from other delivery companies and nothing has ever gone missing before. I order one thing shipped with DHL and not only is it not here, they won't fix their mistake.

I am confused as to how this company been in business this long. I have spent $255US to ship a 20lbs package to Jamaica. I gave the representative the receipt and he said he don't need it only the amount paid for the items. Well once it reached Jamaica DHL is requesting this information, the same original information I gave the representative for the customs. DHL is now telling me they will contact me with what the customs need within 3 days. Also DHL is stating someone will have to come and pick up the package once cleared which is a 4hr drive even though I paid to have it delivered. I will celebrate when this company shuts down. This wont be the last time hearing from me.

DHL is the worst service provide I have ever known, they promises us best service and fastest delivery and charge higher than all other shipping companies, but they don't have a vehicle in UK to pick up a 93KG shipment, just now I hang up with the UK and Dubai customer service as per them this is heavy weight shipment and they need 2 days to collect the shipment. Shame on you people. Tracking no **. Ben **.

DHL added an extra 500 onto the freight charges onto the declaration (something which I did not pay). The value was plucked out of thin air, and added onto the declaration. This ballooned the total value of my purchase to about 700, making it liable to import duties. The amount of taxes paid is even higher than the actual value of the product.

I called DHL about 5 times, emailed them 10 times and they seem absolutely incapable of answering straightforward questions. I sent a package to Brazil 3 months ago and it still has not arrived. DHL takes multiple days to respond emails, that is, when they respond. They probably lost my package and are still trying to avoid accountability. If I could give this negative stars, I would. I've never experienced a service that was this crappy before and I wouldn't recommend this to anyone.

This review is about the ludicrous & unfair treatment, the constant lying & unhelpful customer service at DHL Mexico and the subsequent return of my package, which is looking very doubtful will ever reach its destination. On May 19th 2020, I contracted the services of the UK shipping service Parcel Hero. I had purchased online over the previous months, 4 bikinis, 3 men’s t-shirts, 2 lady’s blouses, a purse, a small measuring jug & to make up the weight and space, 4 packets of KP peanuts, (store bought & vacuum packed) each weighing 450g. I was covered up to 50 pounds sterling should my package fail to arrive, but to be sure, I paid extra to cover the complete value. Total paid for door to door service 54.01 GBP.

Sent out a package to a different country and within 24 hrs I called to cancel the international delivery. I was assured by the representative that it would be returned only to still have the package dropped off and signed by a complete stranger. I called DHL to let them know it shouldn't of been delivered and was told that they would have someone in the country head back to the business and pick up the package, gave me a direct number to follow up with. I called the next day and now they are telling me there is nothing they can do, my package is stranded in a different country after I paid for the item and also paid to have it mailed out.

I hate that my packages get delivered by this company. They give you the run around and get upset when you ask questions. I volunteered to come pick up my package from one of their facilities and I was told that I couldn’t come pick up my package because of the set delivery date and I was told when I could come get it, even though it was already at the facility waiting. The delivery drivers have lied and said they tried to deliver my packages and no one was home, and I was home, but no one knocked or rang the buzzer to let me know they were there. I’ve spoken to customer service representatives like 5 times in one week because the status online is completely different from what they tell you over the phone. Oh and they also don’t tell you that when there is a shortage in delivery drivers they send your things to the post office and you don’t know when you’re going to get it even if it’s 2 weeks after the estimated delivery date.

The few times DHL handled my shipments, they were all delayed. My packages never came on time and they always miss the target date/special occasions I ordered my packages for. Therefore, by the time I got the package the purpose of Essence of it has been gone. This is so saddening. Please fix your service DHL.

I try to make it a point not to use DHL for shipping. It always takes 3-5 weeks to receive my packages when a vendor uses them. You can’t even plan for the delivery or give pre-orders dates, because they send out false delivery dates. Out of 10 deliveries 7 will miss the expected date and show up 3-5 days later. FedEx or UPS only for international shipping! Customer don’t want to wait over a month to receive their goods.

I ordered from a company that shipped to DHL. My product never arrived. I checked the status of where my product was everyday and finally I see a "delivered" status on the website and all I saw was red. Where was my package that was so called "delivered???" I called DHL and they basically fake investigated for four days saying the driver is trying to find out where they delivered the package and called me a liar even though there's no signature on file and no picture of my product and no sign of a delivery driver trying to explain (but I'm a liar right?). (What happened to the customer is always right?!)

I ordered something that shipped out of Kentucky and was supposed to arrive in Alberta, Canada (Express 2-day shipping). Order left Kentucky and reached Canada in a timely manner. I made an account with DHL so I could change the delivery address (change to my workplace) the day I received the tracking information (two days before expected delivery). I received a confirmation email stating that the changes went through. The day they were supposed to deliver my package I received a notification saying that delivery was refused because nobody was there to sign for the package. Turns out they tried delivering the package to my home instead of the address I requested.

I won't purchase an item that will be shipped by them or use them to ship my eBay items to others. Always late by a month or so or damaged. Never updates their tracking so you have no idea where your purchase is.

I placed an order that was expensive. The order was shipped from out of the country to me, my communication with the seller was good, but once it got to DHL, it was all bad. They not only didn't deliver to my address, but they claim they didn't have the right address...when I called them, I gave them the unit number and they assured me that my package would be delivered on the same day, but it was NOT...and I'm still waiting for my package...they are using COVID 19 as an excuse for delays and issues, but when people are spending money, it should take priority, still be safe, but give quality service. I will never use them in the future. I also asked to speak with someone regarding this issue and I'm still waiting.

I ordered $5000 item and seller shipped it with signature not required from China. In DHL on demand delivery I specified a request delivery date to have the item delivered. DHL came 2 days before the date that I selected for delivery and claim they left the item at my front door and took a picture of the item at my door step. DHL claims in the on demand service I selected to leave item at front door which is incorrect. I did not select that option. I have not received the item and am very disappointed with DHL.

Just about every package I've received that's been shipped through DHL arrives damaged. I can't even believe they even delivered this last package with broken pieces falling out the bottom. They attempted to tape it up but did a horrible job. Why even deliver something So destroyed?

I was expecting a package to arrive, which was shipped from the retailer via DHL. The package was expected to be delivered on April 6th by 6:00 pm. I called DHL on Tuesday, April 7th, to inform them that the package was not delivered. DHL contracted the parcel to be delivered by OnTrac. Today April 8th, I still have not had the package delivered, although DHL's tracking information now says the box was delivered on April 6th at 2:40 pm. When I look up the delivery confirmation, the signature says "Front Door." This package requires my signature.

If you have any other options for delivery, please select it. Sellers select this method to deliver items to me. DHL, probably the worst options. 1) 1-st time was item from China! (Delivery about 70 usd). Waits about 1 month and finally I knew, that package returns to the sender. Contact DHL , their answer: "DHL is not delivers to Russian physical persons, only to companies.!!! So, their office get the package, take the money, deliver to the Russian borders and back it immediately. (No contact to me or sender). So DHL not delivers, but take money and "try to deliver". Awesome. And of course they not returns money. (It's dhl miss I think, that they take it, when they knew that will return it).

I have only had trouble when attempting to receive packages from DHL. They never have or ask for the needed info to deliver your package, drivers have reported "attempting" to deliver a package but not being able to get ahold of me after I've PROVIDED MY PHONE NUMBER AND WRITTEN A NOTE TO THEM ON MY DOOR WITH INSTRUCTIONS. And they claimed no one was home?

Extremely Bad DHL Service in Istanbul. I have been living in Istanbul for the past 6 months. During this time I was ill three times and I could not manage this illness. I did not go to a local doctor because they overcharge people and they dont speak English so communication is difficult. The last time I was very ill with symptoms similar to the corona virus. The pharmacies here do not have excellent vitamins. So I decided to ask my brother who lives in Australia to send me good vitamins, Vitamin C, Cod Liver Oil capsules and an Immune boost vitamin. With the corona virus being harmful. I wanted to protect myself in the long term rather than always having to depend on antibiotics.

My parcel with DHL delayed for 2 days and arrived on 3rd day for the Central London address. I needed the item on a second day by 6 pm. First day I left a message changing to “leave with my neighbour”, but tracking message was no one at home. On a second day I chose option to be delivered between 11-15 hrs. At 16:15 I got a message saying attempt to deliver is failed. I was at home all day. So, THEY CAN JUST LIE?!

My package was delayed due to the "longest" blizzard ever. It was halted on Feb 24 in Omaha and finally on it's way to me on March 10. I had to call and suddenly the Blizzard was over and it is on its way. Unfortunately way too late for it to be any use to me. The guy that called me denied that it was their fault, no apology (which goes a long way), and said it was due to weather.

2) I live in a building with elevators, yet, last month, DHL didn't bother taking a package to my door, but instead, left it at the building office, which prompted the office people to tell me they would NOT accept the package next time. Meanwhile, I spent my day at home waiting for DHL! But wait...that's what DHL calls "EXCELLENCE"!

I bought a few items from a company in New York. They used DHL Express to do the shipping. When the box arrived DHL sent me a text requesting payment either by cash on delivery or advanced via their website. I paid through their website using a VISA card. The box was left in my mailbox. There wasn't on the box any paper by the Canada Customs office. Only an invoice by DHL brokerage charging me for a supposed Customs clearance. They charged me for brokerage processing plus an extra fee for COD. There wasn't any invoice from Canada Customs. There wasn't on the box any sticker reading "cleared through customs".

DHL has delivered many packages to me or had part in transporting a package to another company to deliver. They have been on time. I’ve been notified of delivery details and I have to say all packages were handled in a professional manner because nothing was ever damaged or missing.

DHL is fast and reliable. I am recommending this shipping company especially for important documents. Shipping with DHL is safe and you can really expect your documents or parcel is in good condition as it reaches you. I will give a 5 star for DHL.

I ordered from DHL a few years ago a expensive buggy for my child which got lost on delivery and I had to go back and forth between companies explaining the issue which was time consuming and stressful considering my health at the time. In the end the buggy company issued me a new buggy but I’ve never experience such a poor service from a big branded company. This resulted in me preferring to go out and shop rather than order online.

Great for shipments to Philippines and all of SE Asia. Beware customs charges 30% duty. 13% goes to government, 17% to customs official. Value is determined by insurance and/or stated value. Simply undervalue or under insure.

DHL shipped touch up car paint ordered from what I later learned to be Turkey to me in record time. However, the box arrived broken and bent with a strong smell of car paint fuming my home. So the damage counteracted the speedy arrival.

DHL is the worst delivery company in America. If I know a company uses them I won't buy from them. I have had nothing but trouble over the years with DHL. I live in a gated community and they just say I wasn't home or some other excuse so they don't have to go through the gate system. There is a call box there too and they won't even call my house. They just lie and send the package back.

DHL service from UK to US is unbelievably fast and efficient. I can order something Sunday night and it is delivered by Tuesday or Wednesday the latest. The personnel are extremely professional and I would them anytime.

Every order was delivered on time. Received email. Delivery person always nice and courteous, I am disabled and was always helped to get packages inside of my home. It means a lot because it is so difficult for me to bring packages inside because of their weight and size. I have problems bending and stepping.

I ordered once through DHL and the courier sent my package to the wrong apartment number. I called to see what apt they sent it to but they didn’t tell me. Nor could they retrieve my package from that person.

The time it took to deliver my parcel on international flight was impressive. The recipient got the product in good condition without any problem. The only negative thing is the cost of delivery. Paying almost $300.00 for a small package is very expensive. The delivery cost was two times the cost of the product itself.

Great Company to Deal with. They're always on time without any Damage to any item they ship from overseas. They're always know where your order is by tracking item with GPS Tracker. I would use them any time. They have my full trust 24/7.

Confident the package will arrive safely and in good time, nice clean vans, very courteous drivers, good reputation in the industry, delivers worldwide, German operated company, runs like clockwork, have had parcels delivered without any damage whatsoever.

Always very pleased with this delivery service as they arrive usually within a few days before or after of the estimated time frame. Very courteous and kind workers who handle your packages with care. Not once has a package shown up all banged up or jammed inside my mailbox. These guys make an effort to always hand deliver right to me so thank you for such reliable services.

They just throw the parcel at the front door, leaving it for the first passerby. The package is already damaged on the outside, can't give me a time of when it will be at my house so that I can fly home to get it before someone who didn't pay for my merchandise does, Serious lack of security and respect, preventing me from shopping online.

I order from a clothing company in Britain, and every time I use express delivery. I'm either missing clothing or my packages are nearly torn to shreds. DHL is horrible. I no longer shop with this clothing company because of DHL.

Do not waste your time and money with DHL company. They advertise door service and parcels end up lost and they charge a lot of money. They do not make things right when you submit a claim, instead they have you refer to the fine print and it is on you. Amazon at least will try to reimburse you. But DHL are willing to take your money, despite your package not reaching its final destination and they DO NOT do anything to reimburse not even a percentage of your money. So why bother with a company that does NOTHING to make things right?! They DO NOT put customers first and are greedy simply put. I hope this helps consumers so they too don't fall prey to the scams this company is running.

DHL, can be very pricey especially getting a shipment outside the USA, and sometimes it's not convenient to pick up your package if you're not available. So If you have to use them make it your last choice..

I had an amazing experience with DHL service. I used the transaction for my official purpose but the delivery & service as well as customer service experience is really quick & appreciable...

They get the job done. Easy tracking info. A branch is always close by. Involved in local sport sponsorship. Staff are friendly though some of their drivers are a bit reckless.

I thought that my parcels always arrived on time and the staff were very pleasant and have never mislaid or lost any of my parcels. Even If I had cause to get in touch with customer affairs they were always very nice to me and would do what they could to help me.

Hard to believe DHL could get a package from the UK to my home in the States in less than 48 hours from the time I placed the order to the time it arrived at my door. But, they did, and I was quite impressed.