DHL Reviews

Send the package to Columbia consisting of sons original birth certificate, passport, social security and travel consent form due for a trip on December 24th. It is now December 27th and nobody has a clue as to where the package is. I have lost 1,700 in flight tickets and an additional $300 for hotel reservations. It seems as if nobody cares what my situation is. Not to mention they moved out the apartment and I'm paying for a hotel till I get my paperwork.

Ordered a Xmas gift for my husband in early December with promise from the seller it would be delivered between the 15th and 20th of December. The seller shipped it via DHL and it arrived at the local DHL office on Dec 18th (per tracking) and I received a text that it would be delivered that day. We were home all day and no delivery attempt was ever made, yet tracking said that there was a "failed delivery attempt". Then I received a text it would be delivered on the 19th, then on the 20th, then on the 21st, then on the 22nd....No delivery attempts were made on any of these dates and I finally had to go out and buy another gift so my husband would have something for Xmas.

My son's shipment from Goat was received at a Dallas, TX facility on December 19th, 2023 at 7:28am and to this date (Dec. 26, 2023) has not been received, it has been placed on Hold. I found some phone numbers online and tried calling one and she stated that she would let them know to ship out today. I found another phone number and another lady stated that they needed to know if this shipment was to be "picked up" or "delivered to the address". What!!! No phone call. No email. No letter stating they needed more information from us. I mean, there is an address on the package/shipment that has our address, so Why did they need to know Where it needed to be picked up or delivered? This was a very expensive Christmas gift for my son. No communication and no package as of yet. Disappointed doesn't nearly describe how I feel about this situation.

If I could give this company zero stars, I would. I have never had a package delivered in less than 2-3 weeks time even though the tracking says otherwise. I ordered a gift on Etsy for my son for Christmas on November 28…Got notice that it shipped Dec. 4 and had a tracking number. From December 4 to today, the tracking says it is being processed in Raleigh, NC. I will never again order from any company that “ships” DHL. I will pay more to request delivery by anyone else.

For two days they’ve provided me the same information that my package was out for delivery... on the third day I called and information totally changed saying my package hasn’t been scanned to be delivered yet. I’m highly disappointed and concerned. I really dislike this company.

For several days my grandson kept getting a text that his package was out for delivery. Driver never showed up then lied and said business was closed. For 3 days text was showing package was to be delivered. You can never talk to a live person in customer service, all robotic text. Worst worst customer service ever. Worst shopping company that I have ever used. Beware!

Ordered rings from Greece. Paid extra to have them here in time for Christmas. Company shipped them and they arrived 90 miles from my house and then disappeared. Was promised by online chat and by people on phone that they would be here on the 18th, 19th, 20th, and still not here. Customer relations expert says she does not know where they are, so I guess all the others were not telling the truth. Worst company ever. Would give negative stars if I could. Do not use.

Worst delivery service ever. Couple of my packages are delayed. After their estimated delivery date have passed I wrote them an email to ask for assistance. Their reason for delay is because of the high volume of shipments and there is no EDD available! I mean isn't high volume of shipment good for their business? How is it a surprise? Isn't moving stuffs is what they're supposedly good at? I just don't understand their business guarantee of getting your packages before the holidays and then screw up in the process - fundamental criteria of a scam! If you have other options, stay away from DHL. Otherwise put a review because technically that's the only thing you can do when you've already paid for their service.

Shipment from China. Made it to El Paso TX, Placed on hold because can't ship to p.o. box. Shipping address is physical location residential property. After hours of trying to contact DHL, finally found an email address. Stated the problem and DHL responded that problem had been resolved and package would arrive next day. The next day received email that package was on hold again and that I needed to contact them again. Their computerized phone system will not let you talk to a real person, neither does their chatbot.

DHL is impossible to deal with. I was looking for third party carrier information and was told I had a package that had a freight charge (not true). I had to keep calling back and after 6 attempts I finally was able to get the information I needed. There is a lack of communication and customer service skills with DHL. I would never choose them for any shipments I make.

On December 11th my package was delivered torn wide open and The Courier signed my signature and it did not report whatever happened to open the package with almost all of my order gone. Of 17 items I only received 15.

My order was shipped through DHL. First I got a text for me to consent to delivering the package without a signature. I filled that out and signed it. Next I get a message that my package is on hold. After a week of my package being on hold in my State only 25 minutes away from my home, I email inquiring why my package was on hold. I was told there is no action or response required of me. My package is on hold for the Christmas Holiday. Are you kidding me??? My package has holiday gifts in it, which is the reason it was ordered over a month ago. Now I cannot disburse gifts because my package is on hold for the Christmas Holiday??

I’m set to get married today but unfortunately this has been a horrible experience due to me not receiving my DHL package in time. The original delivery date was set for 12/11/23. I stayed home from work with hopes I would be able to receive my package and monitored the cameras and doors for the day. I received a notification later on 12/11/23 at about 2:40 pm stating a delivery attempt was made but no one was available. That wasn’t true because no delivery attempt was made in fact my security cameras can confirm that.

I never received my package!! I waited and watched the tracking all day!!! It kept saying that I was next but no one ever showed up!! Now it’s saying that my package is on HOLD???? Then they updated the site and lied!! Stating that there was an attempted delivery?? Mind you it’s Friday so I have to wait until next week to get some help Hopefully!! This is so frustrating!!

I ordered an Apple product. They used DHL for shipping. I work full time so had to take a day off to receive the package. The package did not arrive. I spoke numerous times with customer service reps and supervisors who were not helpful. They could not reroute package nor arrange delivery without signature. They kept telling me different things about the location and shipment of the package. Finally they said they would open an investigation. That was the last time I heard from them. I could not be more frustrated. I have never had this experience with FEDEX, UPS, USPS or other specialty shippers. This is the worst shipping company ever. Do your diligence and never ever ever use them.

Be careful when you order any product because if it's DHL delivery service forget about it. My purchase is stuck in limbo in the DHL service. UPS and FedEx are 100% more reliable. Just read the DHL reviews before you order a product and make sure they are not used for the delivery service.

I had a package shipped "Express Easy" from Cape Town, RSA to Courtenay, BC, Canada. The package was handed in on Tuesday 14th, November. It left Cape Town the same day, and arrived at a DHL sort facility in Vancouver, BC, 72 hours (3 days) later. The package left the sort facility at 12:31 on Friday, 17th after clearing Customs. Delivery was due by end of business on Wed, 22nd (5 days later) at the latest. The package did not turn up on time. I might add that it is a half hour drive to the ferry, a 1hr 45m ferry ride to Vancouver Island, and a 2 hour drive to Courtenay. No package after 5 days.

Order a product from overseas. DHL was vendor’s contracted shipper. DHL did not attempt to deliver on date noted on tracking stating they did not have address. I called to confirm info. Did not attempt to deliver at next date. Said the tracking to them to back of my house. Gave them info - needed signature. Stayed home from work - they did not attempt to deliver. Change delivery address at their suggestion. Had two confirmations. Had to wait at new location since they would not leave package without signature. Did not attempt to deliver. Now saying someone will call me in three days but they cannot locate my package. And I could request a refund. Never told me the same thing twice - but never attempted to deliver.

My package came to my town then was sent to the next town, then two hours away and back and for like this for a week!! And no one could tell me why or where my package was. Worst shipping experience ever.

I ordered a prescription medication that was shipped via DHL on 11/09/2023. The morons at DHL have thus far spent 10 days transporting the package from the shipper in St Louis to Berkley, Grand Prairie, Palestine Texas, Phoenix, back to Berkley, and now it's been in Portland since yesterday. If you email them, they send back an automated response that essentially says "we couldn't care less about your problems. you'll get the package when we get around to it".

This has been the worst experience, my first and last time using this shipment method! Every day I call customer service and every day my package will be delivered “TOMORROW” and there’s no option to pick it up because they claim that the sender didn’t choose that option. I ordered a gift for my father as a gift and I didn’t know by putting his number of the package that DHL would call him Without first attempting to deliver his package. So something that was supposed to be a surprise has now become a nightmare! Since he didn’t know about the package he said he didn’t order it, which yes he didn’t order it! I did! So I call to have the issue rectified and the rep said the issue is resolved and they would call my father again and they did call because he verified that DHL called and verified his address and everything and that they would deliver his package the following day.

DHL is refusing to deliver my order from the US for unpaid duty. I have asked on numerous occasions to see invoice for the duty into Canada as 60% seems very high. They have yet to provide that information and are holding my parcel hostage. I will ensure that I do not order anything from any company that uses DHL as their delivery service. Most disappointed.

Very unhelpful and lagging customer service. Desperately needed some information on a package and had to keep reaching out with no reply. Was promised dates and times they would update me only for that to be changed three times with no helpful information. I understand there are a lot of customer service needs, but to be promised to be updated and then ignored several times is something I've never experienced with customer service.

Sign the release for package to be left at the door and they didn’t stating no one was home and customer service isn't no help at all but state they will file a complaint for not following instructions df.

Terrible customer and delivery service. Have not received my package. Customer service agents blame lack of delivery on "issues at customs office beyond our control". Difficult to even reach customer service and when you do, every single agency spoke in broken English, barely understood. Lack of accountability, next to no notification on your packages, constant "text notifications" with no human contact or follow up, or information on anyone to call, just redirecting you to their website. All I can say is never, never, never again. I wish I saw these reviews before I arranged to have my package delivered by DHL.

Two out of three shipments have been delivered to the incorrect address and could not be retrieved due to the incompetent delivery drivers who either steal your packages or drop them off purposely at incorrect addresses. The two I signed a signature release for and those two were lost. NEVER EVER do a signature release with this worthless shipping company and their incompetent employees who also do not help. My recent issue was opened two days ago and was give us 24 hours. I call back and they ask for another 24 hours. I call back again today and they said, "We will contact you by the end of business on Monday." ALWAYS GET SIGNATURE VERIFICATION AND NEVER SIGN A RELEASE FOR A SIGNATURE WITH THIS INCOMPETENT COMPANY. I have also just filed a suit against them for this. Absolutely ridiculous.

If I could not give a single star it would have been better. It's been two weeks. My package has not arrived. The customer care and the Phoenix branch holding my package the second time. The people working in the Phoenix branch are not capable of working as they are not concerned. I assume they are playing around with my package from Tucson the destination to their branch and holding it for no reason. I don't understand. How do they expect a handicapped lady to drive all the way to Phoenix from Tucson for her diabetics medication. Since 2 weeks I am waiting for the package of medications. This is the second time when my package was held by this branch for no reason when I used to reside in Tempe. I had and have a very bad experience with DHL Phoenix Branch.

I recently made a purchase of an expensive piece of equipment from Nantes, France, for my work. Unfortunately, my experience with the shipment has been nothing short of frustrating and disappointing. I feel compelled to share my story in the hopes that it might serve as a cautionary tale for others considering business transactions with this company.

DHL delivered a package I had been waiting for for three weeks to the wrong address. I notified them of this error within the hour of the wrong delivery and they informed me that I should get the package by the end of the business day. This went on for six days, and then they told me that they could not retrieve it and I was responsible to notify the shipper. I informed them that THEY were responsible and they could either reimburse me or they could notify the shipper and explain their incompetence.

DHL has the most DISHONEST delivery drivers!!! I was supposed to receive a package today. First, I received a message stating the delivery was 20 stops away. A few minutes later, I received another text message stating that there was an update to my delivery. They never showed up. I had been waiting in my front room ever since I received the text with the ETA. They logged the delivery as if they had attempted to deliver and that no one was available. They even lied about leaving a card on the door. The driver was in a whole other city. I would NOT advise any reputable company to use DHL if they want customers to receive their packages on time.

First, my shipment was delayed at customs in Atlanta, according to DHL, when I called them after multiple attempts. Today, they failed to deliver, stating the incorrect address. I corrected the address within less than 5 minutes of getting the text. I called them, and the agent told me she would initiate a trace despite telling her the shipments were wedding outfits for this Friday. I asked to meet the driver to pick up the item since it’s been less than 10 minutes. Her answer was no. It’s going the way to the house, and they will call me back. I called again and contacted someone who informed me the driver would deliver tonight after explaining my reasons to him—no delivery by 8 PM EST. I finally got a hold of some at 8:50 p.m. Despite my asking to have the shipment delivered first thing in the morning since no one will be home after 10 a.m.. We’d have 10/19 until Sunday. I still got a no response.

DHL said they would deliver a package today and then sent an email saying that they attempted to deliver the package but no one was home. We were home all day and we have a camera at our gate and front door and no DHL person attempted to deliver the package. At 3:00 PM I called DHL and they said that they couldn't do anything about their lack of delivery. This is an important corporate document that needs to be signed and returned today. DHL promised to have a supervisor call within the next 90 minutes. 3 hours later no call. Not only does DHL not perform as promised they lie about their performance and then fail to follow through a second time when contacted. I will have my organization delete our account with DHL.

My package was not delivered to my house. I received a "confirmation" via a picture of my package on someone else's porch. When I called DHL to locate my package they told me it was delivered to the correct address and to confirm based on the photo. I told them the photo was not my house and it was delivered to the wrong address. They argued with me that they delivered it to the right one, when they clearly did not. The delivery was also supposed to be signed for, but they just left it on the porch or a completely different address. When I asked where it was delivered to, they wouldn't tell me and said the delivery was considered a loss. Never ship through this company EVER.

My package arrived from China as the tracking suggested which I thought was impressive. The delivery driver for some unknown reason to us and the DHL office literally sat outside our home (caught on security cam) for a minute and drove off without leaving the package. But, customer service was awesome, had the package held, the office at 1922 Old Murfreesboro Road likewise couldn't have been more apologetic and shared the driver was suspended, and then I got a really nice care package in the mail a couple of days later which was incredible! I've had issues with all the carriers but this is the first that did anything about it but make excuses. From the very helpful customer service, super nice office staff to a care package! Thank YOU DHL for really caring!

My package is late to arrive. The updates are one to two days late so it's basically useless. The customer service is nonexistent. Impossible to try to talk to anyone. I have no idea if the package is late or lost. What's the sense of a tracking number if it doesn't help with any information.

My address is very clear: Sun Prairie, WI 53590. Not Milwaukee. ZIP CODE 53590 is SUN PRAIRIE. Milwaukee DO NOT have 53590 zip code. The distance between Milwaukee and Sun Prairie is 2 hours. Typical DHL.

I tried shipping a cell phone from the United States to Belize. I was charged over $200. DHL lost the phone for 10 days. When it resurfaced, there was no apology or explanation. Then I was told I had to go back to my bank and do a wire transfer in order to pay the duty, that I was otherwise not able to use my credit card. The next day I get a threatening email from DHL telling me they're going to return the item if I don't do the wire transfer within 24 hours. This is a company with no accountability.

I am planning to have my housewarming party, so my relatives posted some important items from India about 100 KG. But this package is still getting delayed response. On top of this issue, customer care is more mess and good for nothing. Customer care reps do not know anything except telling the same, which is displaying on website. Now my event is in big question mark and going to screw up all the planned event. PLEASE DO NOT TRUST THIS DHL SERVICE AND DO NOT PLAN ANYTHING BASED ON THEIR SCEDULED DELIVERY DATE.

I had a delivery requiring a signature and requested it be delivered on a Thursday. Instead they sent it out for delivery on a Tuesday forcing me to take a day off from work. Then to top it off they set the delivery window at the time I have to pick up my child. They refused to work with me.

We are house sitting on Martha's Vineyard. A parcel (valued at $208 USD) was left at our door by DHL. It was addressed to a different address -- similar but not identical (... Road instead of ... Way). When we checked on the delivery status, DHL's website claimed that it was signed for by the person to whom it was addressed. No one signed for the parcel. Trying to get information from DHL on how to solve the problem was impossible. Customer service doesn't recognize a problem of this sort. We finally (but far from easily) tracked down the person to whom it was supposed to go and he will come by to pick it up. We have emailed the DHS "we.care@dhl.com".

Local DHL office received my package on August 16. It was scheduled for delivery the very same day. But, the delivery did not happen. Since August 16 (6 days ago) my package is sitting with the delivery driver out for delivery but not moving. Customer Service is not helpful at all. Just wishy-washy. DHL, hands down is the worst delivery service out there. Avoid it at all costs.

My shipment was being delivered to a different address in a different state and when I contacted customer service the guy I spoke with was very rude and made no sense whatsoever. I explained they were trying to deliver my package to the wrong address in a different state than where I'm located and he just sighed and continued to say they would re-deliver it to that location the next day. He went on to say the driver tried to deliver it but I wasn't home so it was my fault and started going on about some drop off locations.

DHL is an expensive option for shipments but sometimes you want to send something fast and then you pay for the fastest service and you would think they would do what they preach but that is not the case: I expected an envelope from Europe to come to my home in the US and for 6 days they haven't be able to deliver it. When calling this morning the representative said that the driver could not make it on time to do the delivery for the last 3 days...I have no answer to that...the address has been verified and the tracking system shows it is out for delivery today (it is saying that for last 3 days). I am sure any other cheaper service would have done the delivery faster, now it is too late I will have to cancel my appointment because I do not have my documents.

It always says exception. They stole it or gave it away.

Not only does DHL never hit the expected delivery date, they also lose parcels constantly. There is very little information on their package tracking and getting through to talk to a real person is next to impossible.

Got confirmation that my package was delivered but I got nothing so called DHL and they said they would investigate. Next day the driver comes to my house saying he remembers delivering package to my house the day before. I said first of all I don't remember him at all and asked if he remembered me? He said no. And second package was not delivered yesterday but the day before. He say they deliver 100s of pkgs is hard to remember where he delivered it to??? He say they will check GPS on his truck for 2 days ago. Well they show it was in the area.

DHL is probably one of the WORST shipping companies to exist. Forget about getting your package on time. If you contact them to update your address, you still won't get your package or it won't be updated; you may contact their customer representatives and they either can't locate your tracking, give you the wrong address after you've updated them, or disconnect you without notice; and even if they have the right address you still won't get your package. Their customer service is AWFUL and I wouldn't ever, EVER ship with them.

The absolute worst company I have ever tried to deal with. Package sent from New York to Missouri. Arrived in St Louis eight days ago and has not moved since. Customer Service is non-existent. I have tried contacting them online, by email, on the phone, and even sent a Facebook message as a last resort. No one knows anything, no one will take responsibility. I will never, under any circumstances, use DHL again!

They lost my package and refuse to accept responsibility. They say you have to wait 2 weeks from when they stop updating the tracking status to get them to "investigate". Then they set up the status to "en route" and the time stamp changes to the current time every time you refresh the page, so the 2 weeks can never pass.

DHL is made me very frustrated, They never deliver the package on time. The service is horrible. They said, "Your package is out for delivery on one day" and never delivered after that. At least expected the package next day but they said they have no bandwidth to do the delivery and they postpone the delivery to future date. They expect you to pick up from the location so that they can save the gas, driver salary etc., They are lazy, they cheat with wrong status. This is really ridiculous service.

DHL delivery service is the worst we ever used! DHL are charging very expensive fees for just an envelope and DHL delivery is not contacting the customer when is at the address!! We paid the same amount on delivery and taxes as we paid for the product itself and you did not make a call to the provided contact number. We are a DHL member with all contact details in the DHL system! All other services always delivered to our address without issues! DHL drivers just simulates the contact and will post a sticker with "sorry we missed you!" to the building entrance for this very expensive service! Absolutely ridiculous for the amount we pay! We will make sure this feedback will go to all contacts with DHL and more! Our parcel will have to eventually wait until next week because now is weekend.

I ordered a package coming from the UK which was sent via DHL. Today DHL sent me a text saying my package was delivered. I looked at their proof of delivery and there was another name and address listed there. I went through their web of avoidance and found a way to email them about it and they said it was 'delivered correctly.' IT WAS NOT. They have very poor customer service. I would never deal with them again and will not purchase from any business that will send things to me via DHL.

Updated on 05/14/2023: Changed my delivery date then delivered a day early to the wrong city!!!!! I just wrote a review about this horrible company and here they go again. Delivered a day earlier then told yesterday and now it to the wrong city!!!! You guys are a joke!!!

Like others said, same experience with me... I received a notification of attempt of delivery and I was home all day waiting for that package. I went through our camera and no DHL courier ever came by. Paid 45$ for an express delivery that is taking longer than anything I have ever seen. I tried contacting support services 5 times and none of them was helpful, They just repeat the same sentence over and over again.

Held my Packages for Almost 4 weeks, Ask for additional information and money, which I eventually paid this freaking Agency, Still didn't release my package, call Everyday. "It's on Clearance." That is what I heard every time's, call again this morning. Another person gave me numbers to call. 877 2976031 EXT **. This Stupid and nuisance customer services, Started Screaming at me, am so upset.

I have ordered all kind of things online and paid for 2 to 5 day delivery and DHL had always screwed up my shipping. Had stuff 4 hours away and shipped to a different state and had to order replacement.

I ordered a music CD from CD Japan. The product was shipped on a 2 day service using DHL. I went online to DHL's website indicating it was a business delivery and the business closed at 4:30 pm. DHL attempted delivery at 8:24 pm but could not leave it as the place was closed. I did another delivery request, once more telling them it's a business and restated the business hours. It is now 4:15 pm and no sign of the courier. They say they may deliver at 5pm, but I can't trust that. I did get an email from them yesterday saying they were a few stops away, but they had come and gone before I got the email. I even requested text notifications, but that has proven useless. If I order from CD Japan again, I will pay more for FedEx as FedEx is far more reliable and pays attention to customer requests in my opinion.

I had to pay customs duties that were not owed due to an incorrect shipping configuration. Communication was very difficult. I waited on the phone for 1 hour minutes without being able to speak to anyone. They ask me to email and then no timely responses through email. They demand to obey and go with their explanation but never hear my side. Worst customer service ever. Janet from CS team is rude, demanding and speaks inhumanely.

A shipper sent me a package from France, and DHL lost it after telling me to wait for 90 days for custom clearance. Now DHL is refusing to refund, as my shipper kindly filed the claim and declined by DHL France due to 30 days past the shipping. DHL in US says not able to help me. I would avoid DHL as much as possible, since it is more like a lottery to receive your package with them.

The charge they told me when I used on line system went up by over 30% in the final receipt. I used their standard pouch. They added something called 'dimensional weight' of 1.2 lbs to weight of 2 lbs that included the weight of the pouch! Made it over 3 lbs. What a ripoff!! I always thought dimensions were in inches or cm - never knew that they were in pounds!!!

DHL has provided some packages on time and in good order, but the customer service can be infuriating. I recently received a damaged package from DHL and started a painful and fruitless customer service odyssey. I went from emailing the only human that communicated with me to calling customer service which eventually got me to the claims process. I spent considerable time putting together photos and other required information for the claim, waited two weeks and was informed that only the shipper can put in the claim (note: I'm in Canada and the shipper is in Spain). The shipper wasn't responsible for the damage, knew nothing about the claim and shouldn't receive any compensation for my damaged package.

The online service was not consistent. I need help with an online shipping estimate and creating a label. Telephone support, Valerie and Julia did not seem to care about helping me. They have per-written answers with no problem solving ideas. "Go to the website to for the information you need." The third person I spoke with, I think was Rachel. She helped me fill out the form and proceed to finish the label. The system asked for a payment card, however it notified me that I could not use a card for the purpose. Rachel explain that only cash was accepted for this country destination. Therefore I could not create the label online. I must go to the local DHL office with cash. She said the online discount would probably not apply, but to take the cost estimate with me to the office.

Received notification of attempt of delivery. I heard no one, I went through our home camera and no DHL agent is shown attempting anything. Highly unprofessional to claim that they attempted delivery when no one came by. This is on top of already delays. Highly unprofessional.

I had a few bad experiences with them in the past where they either didn't deliver or they said they will deliver but didn't deliver until I had a phone battle with them. I going through a bad one now with them. Every time they say they will deliver they don't. I keep getting their message that the delivery is on its way and then I get a message "sorry we missed you" which is their standard message when they don't deliver if the driver couldn't make it (they blame you). Now I am being told that I asked to return to sender (when I didn't) even though I am getting a message saying that they will deliver. DON'T USE. Very frustrating to deal with them. Their customer services will hang-up on you if they can't help you or if you are frustrated.

3-8-23: I order my meds from Express Script, who uses DHL e-commerce as their courier. Usually delivers in 3-5 days. Except this time it's been stuck in DHL's Hebron, KY hub for the last 6 days. I was repeatedly told by customer svc rep I would need to contact Express Scripts to see how Express Scripts resolves issues per their policy. That's total nonsense. It's stuck in DHL's hub. There's nothing Express Script can do about that. DHL took no responsibility nor did they try to locate the item. It's DHL's problem.

Message from Etsy about delivery from DHL. But tracking shows that package was four hours away at time claimed for delivery. By truck, we are at least nine hours from there. So delivery clearly could not have happened unless they hired an F-16.

One would think that if you offer a 3 day guarantee and charge a premium for that service. that you would do what you can to get the package there quickly. Not if you are Purolator who uses DHL for international shipping. DO NOT BELIEVE they will get it there in 3 days. From the moment you check your parcel in the state 12-14 days minimum and then when you talk to an agent they have 100+ excuses why it's not their fault. The pair of them are useless and you should avoid paying the premium if you can.

Four times in the last 3 months deliveries from them have been held and delivered way past the delivery date. In one instance the driver pulled into our driveway and pulled out without even getting out of the truck. I drove and caught up with him 1.5 miles away and got the package with no excuse from him. This company should NEVER be used by anyone. They are horrific.

If I could go back and pay an extra HUNDRED dollars to use a carrier who will actually deliver I would do it over very differently. Be prepared to watch your packages sit in warehouses for weeks on end, and their "customer service" is a nonexistent joke. I literally can't wait to get my money back. This has been so ridiculous. They'll end up working for free through their own failure and it's honestly funny to me.

Worst service I have ever dealt with. Useless customer service. Said my package was delivered 6 days ago. It was not. When I contacted them, they tell me they are going to figure it out. Every single day I get another email, extending the time they will get back to me. With the same information as the last email, which is none. I reply to emails and they just don't answer them but they for sure send another, different email (same words, extending the time to get a resolution) every day though. Seriously, don't use these clowns. I'm out about $200 and a birthday present for my 16 year old son. They also told me that I could not open an investigation into where my package is. Only the sender can do that.

This delivery service is trash. They gave me a delivery date and when it did not show up they said the delivery date is incorrect and won’t be there until the 13th. Ordered product on the 3rd delivery date was the 9th and now they are saying the delivery date is now the 13th. The product left Dallas on the 6th… I live 2 hours from Dallas so why the delay… just trash ** service.

I am not sure how DHL manages to stay in business with such a bad service. I was left waiting 45 minutes in the lobby expecting a parcel delivery per their notification, which never arrived. The notification system was delayed and inaccurate. Ultimately I received a message that delivery was attempted but not successful as nobody was available to hand over the parcel!? Utter lie! Based on the tracking map, the delivery van was not even close to the delivery point.

Received email my order was delivered and it wasn't. I called to find it, was told it was at the ecommerce division. Called there and she told me it was the previous division and then blamed the post office. She was RUDE and wouldn't bother to tell me where it was delivered. NEVER USE DHL. They don't know how to do their jobs.

I wasted my lunch break yesterday trying to drop off a package to this location, listed on DHL's own website as a DHL Service Point: PARTNER - QWIK PACK & SHIP 3350 Footbridge Lane Suite 124 28306 NC, FAYETTEVILLE. The man behind the counter there refused to ship my package, in spite of the fact there was even a DHL sign in his window. He insisted that I had to call DHL to schedule pickup.

This company has poor communication between actual reality and what it presents to its customers through their website tracking information. You as the customer may see what appears to be your package very close to its destination yet when you speak to the customer service rep you will find out the package actually has yet to even be picked up. Do not use this service if you are expecting a delivery in a timely fashion. I never would expect a company to lie to its customers that a package is further in the process than it really is.

Renewed my passport that required a signature. Driver just left it in my carport. I received a minimum of 10 (stopped counting) requests from DHL on the tracking app to change to “no signature required”. Since it was a passport coming from New Zealand, a signature verifying it was delivered to the correct person was pretty important. Pathetic.

Over the summer I was expecting a DHL package - I authorized delivery without signature. My package never arrived. I called DHL and they contacted the driver who said he left the package between my door and the storm door (I don't have storm doors). Since I authorized delivery without a signature they said there was nothing I could do.

You was expecting my packages on December 21st. It never came. Then they said December 22-23rd. Stay home all these days and nothing on the 23rd. It was supposed to get deliver early to end of day and nothing

DHL never sent notification my package was sitting a parcel facility. Facility was closed two days before Christmas. My grand kids will not get their gifts on Christmas. I’m so upset. Always a issue with DHL. I wish SHEIN stop using them.

DHL = Delivery Hopelessly Lost. This morning I stayed home waiting for an international package from DHL. I received a noticed that they attempted delivery at 10:39. I was home, and nobody delivered anything. I complained. They said they needed a code to get in the gate. Also untrue. Uph! I suggest using carrier pigeon or pony express before using DHL.

!!!!DO NOT USE DHL!!!! Not sure why they have 3.5 stars here, TrustPilot with over 11K reviews DHL has one star. First of all, they will hold your package with crap excuses because they don't have the manpower to run the business, they get bottlenecked and put your package on hold with a dirty excuse. WORST OF ALL, it is IMPOSSIBLE to get a live person on the phone or chat, simply because they don't have anyone to talk with customers, you get in a maze of bots and go no where. AVOID DHL BY ALL MEANS!

I sent a box of Christmas presents from my home in Florida to my daughter in Ireland. The shipper used DHL for clearance and delivery in Ireland. I carefully wrapped the presents and packed the box, unaware that each item would be unwrapped at customs. Since I had room in the box, I sent stocking stuffers, some mail, and other little items of no real value. I was also unaware that each item would be itemized on the customs form, so each present was unwrapped, each item listed, and I paid 5 euros for each item after the first 5 items. Seventy euros - on top of the delivery fee, customs and taxes - just to itemize mail and chapsticks! When the box arrived at my daughter's home, it was unsealed and the items carelessly thrown in. It ruined my Christmas! DO NOT USE DHL!

I recently ordered a ceramic mug with a picture of my 3 month old daughter for her grandpa’s Christmas gift. I received the Styrofoam box it came in with finger size holes at the top and when I opened it, the mug was badly chipped right on the picture. Very disappointed in the delivery driver’s error, they rush to get things out and it ruined the gift. Not sure I want to order from that company again because they use DHL only.

Had an extremely frustrating experience with DHL. Package supposed to arrive Wednesday, they attempt to deliver at 7.00 pm at night. This is a place of business so there is no one to receive packages after 5.00 pm outside of business hours. So, I go online the next morning and schedule it specifically between 9.30 and 4.30pm for Friday. Wait all day for the delivery, and at 4.50 pm, still no package. Check the tracking and new delivery exception. Call them, they claim the premises can't be found. This is the same premises they found on Wednesday albeit when no one is there, no longer discoverable on Friday.

I bought an expensive piece of furniture on Etsy. The shipper shipped with DHL express. It was supposed to be delivered last Friday. I had to buy them everyday, I wasted an incredible amount of time to get an item I paid a lot of money for. Every day they said it was expected to be delivered today. Very unreliable people. They said that it was kept in hold waiting for a driver. Evidently they don't have drivers in SC. Probably because they don't want to pay people fairly. Left alone all the countless times, before this last experience, I had to run after them, because unless you explicitly require the delivery without signature, you have to sign, which should be the other way round. Every time I have to Dela with DHL it's a pain in the back and I will do my best to avoid this company in the future. On top of being very unprofessional, it costs A LOT of money

Please if you want to keep your sanity intact stay far away from this company. We used Dhl Express for a work Id that was left behind in London so it was at most important to get it back to Toronto. First issue we had with them was they wanted us to pay duty and tax charges for a piece of Id which is mind-boggling because it’s not goods that we purchased but it was something that was left behind by accident. Mind you, the package didn’t leave their facilities in London which also means it didn’t go through Customs here in Canada but yet they expect you pay (Scammers). The second time they held the package was they needed an Id from the sender (something about Interpol wanted list) we also provide the document on a timely manner which then they advised me it would start moving within five hours, but I found out later that it was held for days in their facilities in London.

My son ordered 3 items of clothing from MNML on the 6th of November and selected the pay duty and taxes upon delivery. The company delivering his package is DHL. He received an email yesterday morning stating in a very aggressive manner I might add, stating that my son owes them $150 for his package being in their possession for a time period which they failed to say how long for. The items haven't even left L.A. which is where they are coming from so to my assumption it has not passed through customs which means there should not be duty charges or possibly tax charges yet.

After 3 day of being late and them telling us every day, it will be delivered tomorrow they told us that they had no clue where our delivery went. Make sure you have the right combination to talk to someone.

My order has arrived. Gave 3 ✨ because my order never should have went the opposite direction at one point and the items was placed in my mailbox not on my deck near my door. It's $42.. There are plenty enough trucks to load packages for different directions to prevent them from going a different direction before the owner's direction. And lastly anything $40 or more should be placed near the owner's home door not a mailbox near the road to be stolen easily by others....

First I had a package delivered at 9:15pm and I thought that was absurd, then I had a package delivered at 10:30pm! I am in bed by then like most people. No one should be delivering past 8:00 anyway. I can't imagine if I had small children.

Do not use DHL to ship internationally; especially do not send any electronics to Latin America. Customs will charge exorbitant amounts to clear item, which is unaffordable to many people. This should be stated upfront to all customers. Do NOT send electronics through DHL to Latin America. I sent a used cellphone (worth $100) to Colombia to a struggling university student. Customs wanted over $300 to release the phone. We spent $200 to ship it there. I asked for the phone to be returned. DHL stated they could not do this. I asked for refund and it was denied. I appealed and was sent an email by David ** in return stating "it is not our fault that the receiver didn't want to pay the duties and taxes". The reason we were gifting this phone is because the student cannot afford to buy one. This comment was judgmental and unprofessional.

It took 2 days from Northern England to Dallas then took 4 days, and 4 promised deliveries to get the next 10 miles. Twice said my address was not accessible on the same day UPS, Fed Ex, and Amazon made deliveries. Then told me on the same day they had 2 much business that day—hostile and unhelpful customer service who repeatedly lied. I WILL NEVER DO BUSINESS WITH A COMPANY AGAIN THAT USES DHL

I WOULD RATHER GET MY PACKAGE DELIVERED BY HORSE OR OWL AT THIS POINT (may swim to Germany). It has not been delivered yet and I have no faith it will. Terrible customer service and website. DO NOT USE SERVICE! The status of whatever you need to track is so vague, I have to Google what the status might mean.... and it gives me a host of possibilities. TO BE CLEAR - I HAVE NOT RECEIVED MY PACKAGE YET. IT WAS RUSH DELIVERED AND I'VE BEEN WAITING FOR 3.5 WEEKS.

Package shipped via DHL. So far, 3 "attempts" to deliver package. First time, "incorrect address"; complete address was not applied to waybill even though it was provided correctly by Paypal. Second time, delivery "failed". Upon checking with customer service, I was told there was a "problem with truck". Third time delivery failed I was told it was because of "courier overload". I still do not have package and it is holding up my work. I rate DHL as an "avoid" business and I will likely not do future business with the company I ordered from if they insist on using DHL.

DHL never and I mean NEVER deliver on time. Don't purchase something if you have an event and need the items because they are guaranteed to be late if delivered at all. I have discontinued purchasing from a company that I absolutely love because they utilize DHL. Bad business all around when dealing with DHL.

I would give 0 stars if I was allowed. Any companies that use them I will no longer order from. I ordered a present at the beginning of the month and here we are at the end of the month and it is ping ponging from NJ to Ohio then Illinois. Guess what, it is supposed to be delivered in PA!!! Call to speak to someone, give tracking number and because he could not be bothered to listen the first time asked me if I was still there then asked me to repeat it. I start to repeat and he hung up on me. So I call back and get another person who proceeds to tell me that it is not DHL's fault that it is USPS, ummmm no the tracking information that I am looking at is DHL site. It was also extremely difficult to understand their customer service representatives. This is the second time this has happened with DHL, the other time it took the package over a month to get to me from California. DO NOT USE THEIR SERVICES.

My $65 eyeshadow palette was shipped on the 6th of this month. Today's the 22nd and GUESS WHAT? Oh you're not going to believe this! It has been ping ponging from Portland to Dallas where I DON'T LIVE. It's been going back and forth between the 2 cities 4 TIMES and counting! I can't even believe how awful this company is. How do they get away with it? I contacted the company I bought the palette from and they are sending me a new one, but I am scared to death they're going to use DHL again. These idiots need to be stopped, this is absolutely the most horrible shipping company. If you have the option of using a different shipping service, go with THEM and NOT DHL. You'll be sorry if you do. Trust me.

The mail order prescription drug company I order all my medications through uses DHL for delivery. Not only have they put myexpensive and necessary medications in someone else's mailbox (so I had to report it as lost, but the nice neighbor later delivered it to me himself), but it TAKES FOREVER. I look at the tracking, and it sits there in the local DHL warehouse for 3 days before it even starts moving. Whatever their problem is, it has become MY problem. I would never ever choose to use them and have asked my drug company to switch to a more reliable carrier.

I purchased a $1,000 watch online. I have had to call 4 times so far and send 3 emails just to supply them with the Watch / Clock Worksheet they requested. The seller of the watch is a watch dealer and provided them a Watch / Clock Worksheet but they also wanted the same form from me. After all that was over (8 days later) now they emailed me to tell me I need to pay tax/duty. But there is no way of doing that on their website, so I had to call them again! After getting transferred to 2 people they tell me it is going through clearance and they do not know if anything is due. What a waste of time dealing with these idiots! Unbelievable. I would never buy any product from outside the USA if it will be shipped through DHL. Stay away from them!! The worst experience ever!!!

Every time I think I should try them again, I'm sorry. They never hit a deadline and for as small as their business is compared to others in the US, they seem totally disorganized. Tracking is a joke and customer service non-existent.

Please don’t use DHL for delivery. I was supposed to get a delivery to a business. They claimed to deliver to businesses before 5pm. They come after 7pm when I been calling to ask for the package to be deliver by 4pm. Everyone apologizes, ignore and don’t deliver the package. Then they send a note refused package.

Worst delivery service ever! The people there just not care! They do anything that they can go faster even if this is bad for the customers.

I have had the unfortunate situation of having to ship with them on 3 occasions. All 3 have ended up the same way... Terrible!!!! Do not ever pay for expedited services!!!! They could care less if or when the package shows up, no matter how time sensitive it may be. Save yourself headaches and the aggravation and you another carrier!!!

Ordered a time-sensitive parcel and paid extra for expedited shipping. It was supposed to be a 3-day expedited delivery but it's been 5 days since it was supposed to arrive. The item has been marked on hold with no further information on why. This is unacceptable considering the expected delivery I was given. When I called customers service, I was asked why my item was time sensitive. It shouldn't matter why. I paid to have it in 3 days and to act like it's not important enough to be received in 3 days is ridiculous. Worst courier service.

Utterly disgusted and irate at the lack of care shown by DHL when delivering my parcel. If I could give zero stars on this review, I would. On Monday 4/7/22 my parcel ($2500 Coat) was delivered to the wrong address in Potts Point. Some lowlife at the wrong address signed for my coat and stole it! DHL Delivery Receipt showing name and signature of the thief is attached. I have been informed that DHL outsources deliveries to third-party couriers. My coat was delivered by a third-party courier who obviously didn't check for correct delivery address nor the ID of the receiver!

We paid for the quick delivery from MX to US. It arrived several days after expected but the worst was that the PC was dented, Motherboard and graphics card were damaged. Screen broken. And, to top it off they told us to complain to the Mexico shipping location.

The shipper specifically went with DHL and with the signing option since it was an expensive product, but DHL simply took a picture of delivered product and left it on the doorstep as proof, ready for anyone to steal it. The person did not ask for signature and had simply dropped it off and gone. Luckily we were home and heard the courier and found the package sitting outside. I highly do not recommend using DHL if you need signature for deliveries.

A small package of a personal item that was sent by DHL cost me an extra £400 on top of £35 due to unexpected fees. DHL advised incorrectly on shipping regulations and cost me a lot of money. When trying to get any help, DHL were useless and unfriendly. The extra £400 was their mistake however they did not accept their own responsibility, neither do they accept responsibility for ANY LOSSES. They only care about their business accounts. If you are an individual looking to use their shipping services, I’d strongly recommend to look elsewhere and AVOID DHL at all costs.

I sent a document to my wife from NY to Chile, it usually takes 2 to 3 days and usually costs me a little over 50$, USPS costs less and takes 5 days to deliver, I was surprised this year and last year it costs over 100$ to send a document to chile from New York and I'm still waiting it to arrive after 6 days from the day I sent it! It costs more now and moves slower!

DHL Express was my choice to ship a box to Trinidad W.I. After going to their site and filling out the relevant forms, I scheduled a pick-up. The courier came at the designated time, however within hours I received a notice that the package was being returned the next day. I called customer service who said it was a customs issue at the destination country as some of the items were prohibited. An official letter came inside the returned box stating that perfume, and 2 toy chemistry/microscope sets were flagged. Additionally the chemistry sets needed to have a safety form attached.

Horrible experience! I was on vacation in London and Paris. I bought some things for my husband and kids in both places. I sent the first box from London to Denver, when we go see the tracking information it says that it is in customs. We called multiple times to DHL and every time we call, they will tell us something different. The last thing they said was that customs was holding our package. Called the Cincinnati HUB and spoke with an officer, she told me and my husband that they are NOT holding any packages. While on the phone with the agent, my husband had a DHL agent on the line. The agent asked the DHL agent to refresh her page and she told the agent she was not able to do that. The customs agent told the DHL employee that customs is not holding any packages. The DHL representative said she has to call to confirm the information.

My delivery status said it was delivered a day before the scheduled delivery date. Only to find out my package was signed by someone else. Called DHL numerous times and the story changed every time I called. My event is going on and I still don’t have my package. No outfit to wear. DHL can’t tell me where my package is. Spoke to Jennifer ** and whatever she said made no sense to me. Too many conflicting stories. Will definitely NOT use this company ever again. I believe my package is either missing or it never left Nigeria. What a joke of a company. Stay the heck away.

Pay extra to avoid DHL. Three of four packages delayed more than a week, while I get a ** auto text stating I wasn’t home to sign (even though DHL confirmed signature release). Slow speed of shipping is understandable due to international movements and customs. The bad part is they will straight lie to you about delivery attempts and customer service does not help. From now on I will pay a little extra to avoid DHL services.

Company was chosen for me to deliver a package that I bought from a different company. So, my product's company chose DHL to deliver my very expensive (over 60 dollars) package for a friend. After taxing me over 25 dollars they autofilled the incorrect address and sent my package to the wrong place. After filing FOUR claims with them I got a response that they wouldn't be reimbursing me because my package was a gift, so the name on the package was different from mine, even though I sent them all of my purchase receipts as the person who holds the account all of the funds came out of.

We shipped 2 packages from Spain, 1 arrived and the other was held in Spain. After 2 weeks of calling and wasting hours trying to get information on our package I was told it didn't ship because it had 'dangerous goods'. Nobody could tell me what the dangerous goods were. Another week of calling and online chat with no resolution and no accurate information and no guidance. Finally someone told me it was an aerosol can and I should write a letter giving permission to remove the aerosol can. I did, thinking that would resolve the issue and my package would ship.

The text that my parcel was delivered came and I was at home and rushed downstairs to get it - NO parcel, No nothing. I had not heard the gate open (as I always do) and knew nobody had in fact delivered the parcel. The worst thing - the UK phone number is circular - no human and cut off - the UK chat service is circular and goes nowhere over and over again - the email is banked up so no response after days. No item and £30 out of pocket. Avoid and only get signed delivery if forced to.

I sent a package to India through DHL. DHL charged me in their airport central office. The package is held from 16 April 2022 till now. They neither returned it nor disbursed my money. It really sucks. They are claiming that they do not have control over the custom.

DHL has had my parcel for well over a week, yet they won't deliver it, even though I have been promised that it would be delivered every day since it arrived in their warehouse. All payments have been made, I have the receipt. They won't tell me why it's not getting delivered. They won't give me any explanations whatsoever. It's impossible to talk to a human, so I have been corresponding via live chat. They just say sorry for the inconvenience and that the parcel will arrive by 5 pm. This has happened EVERY day and it still has not arrived. Now they are running a trace on the package, so I have to assume they lost it and won't admit it. Terrible, terrible customer service.

DHL - the most Dumb Horrible Lousy courier service company in India. Never ever try this. They are burning your pocket while you book through them and then they make you cry to delivery your consignment. Our parcel was booked from Germany to Hyderabad India. At Bangalore airport on the name of KYC they ask TONS of documents - every time!!!!

DHL is easily the worst delivery service. For two different packages I placed a vacation hold, got email confirmation that the packages would not be delivered until a certain date. Both times I received a message that the packages were out for delivery early, despite the vacation hold, and contacted customer service, and both times customer service assured me the packages would not be delivered until the agreed-upon date. The vacation hold was ignored both times and the packages were delivered early. One package was delivered 9 days early, the other was delivered a week early. After the package was delivered I contacted customer service yet again and the response was rude and unhelpful. There is nothing positive I can say about DHL. Incompetent and terrible customer service. If you have a choice in delivery companies, choose literally anyone else.

I did not think it was possible for a delivery company to be this slow. USPS is faster and has a lot more to deliver. Customer service is horrible. Puts blame on the seller for not selecting a more expensive shipping option to send your package. Tell you to contact the seller about delays. Which of course makes no sense since they gave the package to DHL. Package has been sitting in limbo for a week. Sent an email and of course got the runaround. It was given to DHL and they were supposed to hand it off to USPS. Well USPS hasn't gotten it yet for whatever reason. The seller is asking me to be patient before I ask for a refund. Good job DHL! Screwing over sellers and buyers. I will advise the seller not to use you guys anymore.

Awful!! Lost my shipment from UK. Swore it would be delivered today 4/14 instead of 4/8 when it was due. Was “out for delivery”. Still nothing. Horrible. Horrible. Do not use if you can avoid them. Horrible.

They cannot clear customs...4K lost. Never had that such bad experience with a courier company... Use UPS instead... the best out those shipping companies... They do not care, just collecting your money.

I recently received two packages that were delivered by DHL, both of those two packages were required signature, but DHL just dropped the package on the porch without even bother to ring the doorbell. All other couriers are at least ring the doorbell to let you know package is there but not DHL. I just wrote to the merchant that I will not buy from them again if they still use DHL for delivery. How difficult is to ring the doorbell? It just unbelievable. Customers pay for the signature confirmation and woant DHL to honor that.

Received my package today. Opened with an item missing when it was delivered today. Thankfully the company I purchased it from has good customer service. Every time I get a package delivered from DHL, there seems to be different issues.

This shipping company has got to be hands down the worst one. My motor parts had to come from the US and DHL was the only company that would handle freight for cheap, honestly worse decision. Pay the extra and get FedEx or UPS! It took forever to get the package (3 weeks) all because of their horrible customer service. You can’t call them because they don’t answer their phones and they never return their calls. Only way to get ahold of them is E-Mail or Live Chat on their website. E-mails took 24hrs each time to return a message. Customs and Duty is a joke there as well, if everything isn’t just so on your paperwork (country of origin, currency) you are going to run into big problems that are a pain to deal with because there customer service.

Your customer service is the worst service I have ever encountered!! First off we was told our package would be here on March 22!! It was delayed due to weather!!! We didn't have bad weather, but was assured that it would be here the following day, they 23rd. At noon I called to see when it was to arrive. I was told it wasnt arriving, but I could go pick it. I drove 114 miles to be told it wasn't there. But again was guaranteed it would be here on the 24th! We have been lied to so many times. For the last 48 hours, I have called to talk to a supervisor and so has my husband. We was both told they would return our call within 2 hours!!

Our supplier in China send a package via DHL. Immediately we have arranged for our customs broker to handle the customs. For this reason the required forms were filled in the DHL a week before the parcel arrived to Canada. We called to find out - simple question- if the DHL received those forms. Hours of waiting for customer service, when they transfer you to the their customs brokerage department - so we couldn't get any answer - no one knows and they promise to call back. Now, the package is stuck in customs, because they didn't provide a required information to our broker. Again: waiting and waiting and no answer - you got to hire a full time person just to deal with the DHL - we are small business, and it draws resources and time crazy from our company, to deal with DHL.

I send a mail on February 9, 2022 containing my son's passport, birth certificate and all his immigration documents. On the 10th, the mail was on hold at Cincinnati Hub. I called they said they are waiting for the flight. Few days later, the mail was still on hold. I called back they said they could not find the mail and they open investigation.

Horrible experience with DHL, they dropped my package at a Post office 142 miles from where I live and then needed me to fix a typo in my address, I updated my address with them over the phone and they have since lost my package. I have called EVERY DAY FOR A WEEK and every person I talked to says they are going to get to the bottom of it and find out where it is and call me back and I haven’t gotten one call back. 0 out of 10 do not recommend DHL! If you need to resolve anything with them get the name and extension of the person you deal with so you can at least hold someone accountable for not following through on ANYTHING they say to you.

I have a store and buy and sell as well as a collector. When overseas buying they use DHL sometimes and issues every single time. Will never use and wish more warnings on reviews is search their user agreement just to check tracking. They sell your info and now requiring social security numbers should be illegal. Can't trust them leaking info.

Horrible company with nobody committed with customer. You call them and they always say "sorry for that". Even to know where is your package they don't know and worst, they give you the information that the package will be with you in determinated date and it never arrives. Do a favor to you and hire a professional company like Fedex or UPS.

I am very frustrated by DHL Express delivery that after providing address 2 times they kept saying incorrect street address. It is a standard US address where I receive mails from USPS, UPS, FedEx and what not except DHL can't find it for some reason. Talking to help desk gives no resolution why they can't find an address which all maps are showing correctly or other vendors can deliver. Only options I have is to go and collect 25 miles away from their office. I will never use DHL. Very poor service and unreasonable.

I wish I could give you minus stars and add photos. Because of negligence my parcel worth rupees $1000 got spoiled. Parcel was lying in the facility for 3 days. No one took the initiative to inform us that the parcel is spoiled, they are pathetic, worst service provider. Nobody should ever trust them.

I was trying to arrange a pick up. I called the customer service and they said that I will receive the documents within 1 min to 10 min. Never received the documents. I called again. I got bounced from one customer service agent to another. I was on the call for 45 minutes on every call. It was disconnected twice while I was waiting. The agent told me to call technical services to understand why I was not receiving the emails. Finally, when I called the technical services, he told me that the customer service recorded my email address incorrectly. I confirmed my email address with every one of the customer service agent but none of them were probably paying attention. None of the customer service agents spoke understandable English. I think the customer service seemed to have been outsourced to a non-English speaking country. After 2 hours on the call, I reverted to good old FedEx to get the label.

Not only is DHL is slowest shipping service, but they have misdirected some of my packages a couple of times. Do not use their services and if you can, I recommend avoiding companies who use this service as well.

My parcel travel all state in US and hold for 20days. No proper customer care support and service centers. **. Now it’s return in another tracking number and no one helping. Certified International Specialist. Customer Service DHL Express 1910 W Rio Salado Pkwy Tempe, AZ 85281 U.S.A.

Paid $1100 for overnight delivery of my wedding invites. Currently 4 days late and was told it will take at least another 2 days. Their customer service agents and chat personnel are absolutely clueless. I really wish I used UPS or FedEx. Please pay the extra $ and someone else.

If I could have chosen 0 stars I would have. Worst company ever! I called 20 TIMES in 4 days. I was lied to, told incorrect and incomplete information. We have 1 pkg coming from overseas and DHL did nothing to help me each time I called. I was hung up on, never got calls back from supposed "supervisors" and still do not have a package. This dhl mistake will likely cost me my job.

They currently have 3 of my packages hostage after making no honest attempts to deliver. I live in an apartment building so need a phone call to let in the courier, but I have not received any calls and the attempts keep occurring when I am home. They do not leave a door hanger or any opportunity to pick up my package myself. Unacceptable level of service.

Horrible service. I ordered a tablet from a company that used DHL as their shipping service. Estimated to arrive Monday, no show, estimated to arrive Tuesday, "driver was unsuccessful". Contacted customer support, hung up on me, finally to connected with a live chat and gave the driver very specific instructions. FINALLY I got my package Wednesday. I ended up needing to return it, the whole cycle started over again, they are supposed to come pick up the package from me but have been no showing since Monday, it's now Wednesday and they came an hour early when I was unavailable (I had previously set my available times but that means nothing I suppose). My package is still no shipped back, never using this service again. I suggest you avoid it at all costs.

First I would like to start off by saying that I have used many delivery/courier services such as Fedex and U.P.S and have never had a problem with both those services. DHL on the other hand is just plain horrible in every department: Customer service, Delivery, EVERYTHING. I ordered a package from them recently and they said it was coming today and I happen to have the day off so I thought what perfect timing? At the last minute (around 5pm) I get a text saying that I put in the wrong address.

Delivery person was very rude claiming to be afraid of our dog. She had a similar dog in the cab with her. She dropped my package at the door and told me to get away from her then tore out of my drive.

I paid my duty on 24 December, they said I receive my delivery in next two days. I was waiting for my parcel. I call many times. They said I will get next day but after three weeks they return my parcel without any reason.

This company is terrible. 4 of my last 4 deliveries have been late, they text you saying out for delivery but DON'T show up, when they do show up they're rude and REFUSE to listen, the lady's knocking on door, I tell her from shower to leave package but she stands there like she can't hear, cameras watched her. They walk on my grass and talk to me like they're "keeper of my package" with unusual verification questions for a package sent from Amazon that didn't need verification.

For the past 3 weeks I have been waiting for an express delivery from overseas. The delivery is now two weeks late, with no delivery date in sight. The shipment had been tied up in Canadian customs because the supplier sent my personal order on a commercial invoice. It is impossible to connect with a live agent a DHL. If there is a problem, you are on your own to solve it. I sent more than one email explaining that the shipment was not a commercial transaction, but DHL seemed incapable of understanding why I would have automotive parts shipped directly to the shop that was going to install them. DHL did not cause the origin confusion, but they don't seem capable of solving it. I should have declined their Brokerage service, and dealt directly with Canada customs.

I’ve paid 20 for express shipping for my son’s package and my package was supposed to be delivered December 30th. I waited outside just for representatives to tell me, "Oh the carrier didn’t have space in the truck." Just unbelievable and on top of that somebody else said I’ll get the package on Monday. Today Is Tuesday. Still no package. All you guys telling me different stories. You guys the worst delivery company.

Shipment was expected for delivery on the 27th, been sitting on hold until today with no one knows anything about it or no one to give any information. 8 Days late on DHL express shipment with no expected delivery date, no one to reach over chat, phone or email, is completely unaccepted. Won't ever use DHL again.

An order from Harrods was to be delivered before Christmas, I tracked it consistently and when it said delivered I was shocked to see an image that was NOT my door. I live in a complex with multiple buildings. Each building has its own address. And each building has the same condo door numbers but in different numbered buildings so yes they delivered to the right numbered door but NOT at the RIGHT address. So the door looked very different. My door had a different pattern carved in the door. The locks on the door looked different. The door number was in a different location. There was a ring doorbell on my door and NOT the door they delivered to. I sent them a photo of the door they posted as delivered to and my door explaining the difference. I kept receiving those cut and paste emails about they were researching it. And each time I replied with the images of the wrong door they deliver to and my door.

Ordered an expensive item from an audio vendor. Unfortunately they chose DHL to deliver. Weeks late and Still not here. Lying to me everyday saying it's out for delivery but it never gets delivered. They keep telling to monitor my shipment online however they do not update the status so it continues to just say it's on hold. At this point I am pretty sure my item was stolen at it's a high value item. Waiting until after the long weekend to request a refund from the vendor. Complete nightmare to deal with. Avoid if you can.

DHL was supposed to pick up our luggage for shipment to our cruise ship. We had contracted Luggage Forward for this service, but they (unfortunately) chose DHL as the courier to use for pick up. They were supposed to pick up our luggage between 1 and 3 pm. We were specifically told to have it ready and waiting by noon that day. At 5 pm they had still not come by to pick up our luggage. We called DHL and were told that the driver was out for pick up but they had no way to reach him to find out where he was. Really? You are a courier company and you have no way to track where your drivers are? You expect customers to trust where our shipments are? Seriously?

Nightmare. Could not get my glasses shipment for weeks. Sleazy, slimy, lying customer service agents lying about delivery attempts when no trace and person seen on CCTV cameras coming to deliver. Demanding money, playing games, bombarding with messages and never showing up even after payments to their ridiculous terms. The worst, the worst, the worst, can not say this enough. If there were minus stars I l give them all minus stars possible.

I had an order that was being delivered by DHL to my place of employment. I got several emails asking if I would like to opt out of signed delivery, which I did not. I got an email that said my package had been delivered on 12/7/21. I had surgery the day before and wasn’t even there to sign for it. I emailed DHL customer service and asked them to show proof of delivery, but no one responded. I finally got hold of a live agent, who said it had not been signed for and she sent me a picture of where it had been left. Thanks to the picture I was able to find it.

90% of the time I pay the extra shipping to get it faster. And everytime that it is DHL they get the item, then it sits in their possession for several days, and literally everytime they pass it off to USPS for delivery...last time I ordered something that dhl was involved with, estimated delivery was 7-10 days...at about the 21 day mark I get notified it was given to USPS to deliver...and this time was estimated to be delivered on the 13th...ordered on the 4th...and it has shown for 4 days that it is being handed over to usps who has still not received it....and to make it worse, I discovered the warehouse it was shipped from is only 1.5 hours away from me, so why should it take over 2 weeks to receive item. I'm very annoyed and extremely dissatisfied with business practices of dhl. In my opinion a waste of time and money.

All the time you requested (even before they actually delivered) to have a certain date to deliver for delivery, they would come on the wrong days! What the hell with this!! Not listening to customer, so why bother having option to change date of delivery as an option?? Then dumped the parcel to Star Trek. (another useless courier). I did complain, excuses were they were busy so need to dump to Star Trek!

I ordered a $200 birthday gift for my sister on November 26th, it was out for on the 29th, to be delivered to a business address. The long and short of it is I spoke to nine, yes NINE, different customer service representatives, telling them there was hours that it to be delivered between, which was ignored three times. Finally, on the eighth try, they agreed to let me pick up my package at a nearby depot - which they weren't initially going to allow because it's a high-dollar item - on that same day and then I was informed that I would be updated on the status of my package the following day. I got in touch with my ninth representative. I literally had to threaten to get the police involved for theft for them to get my package out for delivery when they had already said they would NINE times. I've had problems with DHL previously, too; they tried to leave a brand new laptop in the snow on the side of the road and call it delivered. AVOID DHL AT ALL COSTS!

I hate DHL. I hate it. Very, very bad experience. My order was supposed to deliver on 6 December and they are so unprofessional and lies they lie that I was not at home to receive my order even though I stayed home and waited all day and then when I called customer service they are like, "Yeah they are going to deliver before 9 pm so don't sleep and wait for it." And I waited but they didn't come and said next day they will deliver so I again waited and then NO delivery. They just wasted my time, not care about people time and don't know how to deal customer. I hate DHL. They should just closed it down.

Awful service. I hate DHL, the service experience is terrible. Their website is not up-to-date. My order has been in an 'Ontario Facility' since Nov 13. Yesterday, Dec 6, it moved to 'on-hold-awaiting payment. I had to call two different numbers to try and pay the duty. When I called the number provided by DHL in the original recording, the customer service agent said I couldn't pay that way and she would email me a link. That link has not arrived! Honestly, save yourself the hassle and use FedEx or Purolator. DHL is a terrible shipping company.

I do not recommend using DHLExpress for use in Canada. The tracking system in Canada is purposely vague such that you cannot know the real status of your shipment. This started with Customs Clearance in which I could not understand if the shipment had cleared or not and they don’t give the city of the province for the sorting facilities. I called and was told we had duty and taxes assessed and had to pay on-line. I was APPARENTLY charged GST & PST plus a DHL processing fee. My shipment was olive oil and I don’t believe either government charges tax on food. The invoice I received was printed to look like it came from Customs but it was printed by DHL and I didn’t get any invoice from Canada Customs. I believe all these charges are for DHL only. It is a scam.

DHL picked up a big box package from my house on 1/12/2021 at 1:42pm. I have a video to prove the pick up. DHL lost the package. They first claimed there was no such pick up. And then they said they did found a separate system to confirm the pick up. But they said there was no AWB scanned. So, the AWB # did not exist for DHL to trace and track. They said I sent the package via an agent and therefore an "assignment of rights" is required. I sent it to them, they declined my claim because I am not the agent. The agent filed a claim and they also declined stating "DHL has no record of the.... waybill in any DHL system". I made the complaint all the way up to the DHL Office of the President, but was sent back to the claim department.

Not even worth a full star. I was waiting all day, at home, for my package. Literally in the other side of the door and I never heard a thing. Then I go to check my mail and see a sticker. "Sorry we missed you" it says. How can they miss me when I've been home all day and on the other side of the door for the duration of that time. All because a delivery person is too stupid to ring a doorbell or knock on the door. Now I have to take off work AGAIN to get the package they were at fault of not delivering. Sadly I bet this will go unpunished and nothing will change because a business like DHL doesn't give a ** about your stuff or your time. If I could give less than one star, I would have.

I paid for a package to be picked up couple days ago and to every time they make an attempt, something is always wrong with the waybill. Don’t use this company if you are seeking reliability and accountability.

We used eshipper for our business, then DHL as the company and to say things have been a total disaster is an understatement. Our package was shipped on Nov. 8th, DHL Express Service, for 1 day delivery from Canada to the US for a part that needs repair. The part is being sent to the original manufacturer. DHL took a week to advise us of pretty standard documents that needed to be filled out. These documents were filled out and returned the same day, only to receive a note the next day saying they are still waiting for the documents. And then another week for customs to deal with the package.

How do I begin to explain my disdain for this company overall. First, they didn't send my Etsy seller the tracking number, so did they nor I had any earthly clue to when my package was going to arrive. Secondly, they didn't leave a note to when they were going to return. When I contacted the customer service phone number, it gave me the runaround until I said "create an account" then an ACTUAL LIVE HUMAN BEING answers the line. As I explained my concerns, he started to chuckle and that's when I gave him. Read him the riot act and checked him for being so inconsiderate.

AVOID DHL AT ALL COSTS! I posted a suitcase from Germany to Portugal in August. It’s now 3 MONTHS LATER and the bag, full of warm clothes, is still missing and I’m cold. The online tracker states the bag is in a German distribution centre. I spent 90 minutes on the phone to find out what happened to the bag, and got through to three different people. They either forwarded me onto someone else, who hung up, or hung up themselves. Words cannot describe how shocked I am by how TERRIBLE DHL IS! I submitted my claim via their online portal to report the missing bag. It's been three weeks and still nothing back from DHL! DO NOT TRUST DHL WITH YOUR BELONGS!!! THEY WILL LOSE YOUR STUFF, AND THEN IGNORE YOU. UNFORGIVABLE!

I ordered a rare book from a seller in the UK. They used DHL Express for the shipping and it came across the pond in good time; I will give DHL that--just a couple of days after I ordered, I began receiving tracking emails saying it would be delivered on November 15. I actually had appointments on that day that I canceled so that I would be home, but no one ever showed up. That evening I received another email from DHL saying "sorry we missed you, we attempted delivery today at 2:49 pm but no one was home". Which is simply not true. We live in a gated community and my guess is that since they didn't have the gate code, they attempted no further. A signature would have been required for an item of such value, so they couldn't just leave it outside the gate. There is a giant sign at the gate of our community stating that there is a construction entrance (which is always open) for work crews and delivery personnel, but delivery people don't seem to see it.

Please, please, do not use this company! Their service is horrible, horrendous, they are the worst delivery service I have ever used. I receive approx 4-5 packages weekly, and other delivery companies deliver as instructed, NOT this company. Please read and adhere to the reviews. This company lies and they state that they can't reach you when you're sitting at home waiting for them to deliver your package, even if you provide them with specific delivery instructions, they don't follow them, and customer service is rude, and will hang up on you. Ask for a manager, you do not get to speak with one. I asked and the agent hung up on me. You will get so frustrated, no matter how patient you are. Please never use this company, if I could give them a zero, no, if I could give a negative Zero, I would! Read the other reviews they are accurate and on point! And to add to it, you will pay a premium price for poor service such as this. SMH.

They delivered my package to the wrong address and didn't try to retrieve it. Just said file a claims needs with the shipper which can take 30 or more days... WOW...TERRIBLE BUSINESS! I repeat do not use this company for anything.

DHL is horrible. They delivered a tub to my house. The driver was on his cell phone throughout the delivery. He pulled down my power lines and cable lines from my house. He gave me a phone number to his supervisor, told me to call and they would take care of it. Since then I tried to reach out to DHL numerous times and nothing. I'm stuck with the bill!!!

There is no actual service. Hey DHL, do you know which motto would suit you. Extract maximum money from people in the name of random charges while not delivering the product at all. Or they would deliver the product 2 months after it has reached customs. And the phone lines are always busy but no one is actually on the other side. It’s all a joke. 0/5

DHL fail. Package was suppose to be express. It's just sitting in one city for days. No word when I will be get it. Never again...DHL I bought package needed for work on the 25th. Arrived in Houston on 28th...where it still sits evening or 31st. You can not expect same service from DHL as other carriers...They are disappointing.

DHL have the most shockingly bad customer service I have ever experienced. My phone was arranged to be collected with them on back in August, they firstly didn't show up for four days and every time I phoned they said 'the van is in the area and should be with you very shortly' but it never showed up. I had to call them three times to rearrange the pickup all whilst taking holidays from work to wait for them.

Do yourself a favor and do not ship via DHL, their tracking system is completely inaccurate and showed that my package was at the local hub when it was not. I have wasted two days waiting for a package that never arrived, the second day I specifically spoke with someone who promised it would be delivered, and yet today I was told it's NOT EVEN IN THE SAME STATE. These people are completely incompetent and not to be trusted, I will never use their services again and will not buy from vendors who use them either.

My parents had sent a package from Lucknow, India to Cleveland, OH in the United States of America. The package was scheduled to be delivered on 10/21/2021 and we were informed that the package has been returned back to the shipper and en route to India without us (the receiver) even being notified. Had we did not follow up we would not even be aware that the package has been returned. We even provided instructions on how to enter the building and where to leave it along with my contact details to call in case of any issue but the DHL delivery person did not even attempt to contact me or try to establish any contact.

Been waiting all day at the Body Shop for my grill then get notices says they were closed.... That's funny being I am still here waiting and we never saw a single driver.... This shipment is handled by: DHL Express. Tracking Code: **. Now I have to get a rental car because this is holding up completing my car.

The package was initiated on Thursday, September 23rd in Mumbai, India. It was cleared to Brussels to Cincinnati and the tracking shows it arrived at east Windsor, NJ on September 27th. It was supposed to be delivered by September 29th. When we visited the store, they said they never received the package. Is it lost or stolen? They have just automated line so it is extremely frustrating to get no help. The package contains time sensitive material needed by October 7th for the wedding. They might have fraudulent franchises that could steal the package and say they never received it. He said it might have gone to Amazon warehouse. How irresponsible is that? How can you deliver bright yellow box to Amazon by mistake. I will not recommend anyone to use DHL.

Delivery was delayed. Update was slow. The package was already in the area but they chose to let it sit for 3 days more. Talking with customer service was impossible. They are rude and have no interest in helping customers.

DHL started out as a wanna be UPS. I don't understand how they are even still around! Their delivery time is always slow as crap. They never get anything right. Hell USPS is faster than them! Hell a carrier pigeon would be faster. Get rid of this company all together!

DHL USA is without a doubt the worst courier company I have encountered. The whole company is just lost with no one having a clue of what is happening. If one hopes to get anything done from them then you should know diff numbers of all departments as they will just shamelessly tell you that this is not their department when you call them.

Why do people write negative DHL reviews? It's because DHL cannot live up to its own words and commitments. Firstly-- what major company starts business at 10:30 AM??? And after DHL says that your box is "With delivery courier" what happens? Your box drives all over the place all day long until the driver says "Aw, shucks! I've had enough of this delivery job and am heading back to the office!" And your box, containing perishable items, heads back to the office where it will spend the next 3 days sitting somewhere because it is a holiday weekend! When DHL says "Scheduled for Delivery" they really mean "When We Are Good and Ready!" You used to be able to speak to a customer service rep but those days are over! You know-- back when the driver said "No address on box--- heading back to the office now".

I live in Turkey. I always shop at Newegg.com USA website. I pay custom fees (VAT) to newegg company. Newegg sends orders via UPS shipping company. I receive my orders without any problem and without any extra payment. UPS makes the custom clearance. This is like this for months. And I really like UPS shipping carrier.

We shipped Package internationally and usually shipped 100 kilo per month and our package always arrived a few days early then states in the Dhl tracking as, but DHL in Dallas location choose not to deliver even though package arrive a few days early but choose not to deliver early. Bad service. We are now looking with other carrier beside DHL.

I paid for the express service and was promised for next day delivery. On the next day, the delivery guy called the recipient that they were otw, the recipient waited till 12am, still no show. I found out about the delay from the recipient, I called the local DHL toll free number but no one pick up. I called Singapore dhl to find out but no one was able to give me updates. After countless times of follow up, they managed to get someone to look into my case and "will plan a schedule to deliver my express parcel"?? What a drama. After that, I told dhl in Singapore that I wanted an explanation of the delay, so far nobody return my call.... I paid a premium for the express service but the parcel was delivered on the 3rd days. What a rip off. All in all, very disappointed with dhl.

Being from Canada, I need to use International Shipping all the time when buying from the US, even if the drive is less than 2 hours. I bought some supplements and decided to go First Class, because why not? It has been 3 weeks since I have bought said supps (GamerSupps), and I have contacted both DHL support and GamerSupps support, and my package is somewhere. It’s been put into an envelope (a decent sized cylinder in a flat envelope) and shipped off. Horrible experience.

I got a text telling me "Sorry we missed you" when they were never even here attempting to deliver! I didn't need to sign for delivery, my husband was out cutting the front lawn right next to our driveway, and we have two, yes two cameras outside that would have recorded them if they were here! There was no sign of a DHL delivery van on my cameras! My directions were very clear and not obstructed or hard to follow in any way! Also there was no note of any kind outside that they would leave if they were here! This is not acceptable! I have time sensitive material that was to be delivered!

My anniversary package to my fiancé has been sitting in Frankfurt, Germany for a week and I paid for expedited delivery of $70+. I inquired with the company and they didn’t even attempt to resolve the issues. Simply sent me a cut & paste response. This company does not care about customer service at all. There’s no checks and balances of quality service. People should be getting fired for the lack thereof. You’re nothing without your customers. It’s utterly RIDICULOUS.

I would never recommend this service to anyone. They delivered my package to Lord knows where. They are terrible about communication. Now I’m just out of 300 dollars. They need to be shut down. Everything about this company sucks.

I sent a package 8 days ago to Mexico from Los Angeles CA. The DHL person told me it was going to arrive the next day. It was a lie, my package was sent to Ohio for some reason I don’t understand. I called. They opened 3 inquiries which they did not reached me. I am still waiting for the package to be delivered. I already sent an e-mail waiting to see if I can have the package back to me so I can send it through FedEx, I really did not know that this shipping service was going to be so bad. Please don’t use this service, it might be cheap but that is was you get a cheap service, that is not trustworthy.

No one ever contacted me in regards to my shipment being delayed. I called 5 times, requested a supervisor and never got 1 to call me back. Every time I called I got a different story. My shipment is coming from China. I paid for express and it’s delayed. They claim the description wasn’t on the label. Alibaba sent me the label and there was the description plain as day. Then they claim you have to register and my information wasn’t on there when Alibaba put all of my information on there so there would not be a delay and here was to be delivered today and my package is still in NY! I will never ever order from Alibaba due to them using DHL. DHL is NOT professional nor PROFICIENT at all! This is ridiculous and bad business. They blamed it all on Alibaba, but Alibaba came at me with receipts.

Shipped package to Europe (~$46), customer refused package, cost (~$194) to get package back!! YES, 4+ times original shipping cost. Impossible to reason with them, they just keep reciting their information about the package, which contradicts their original information about the package. When their service works things are good, but when something goes wrong look out, they will take you to the cleaners!!

One of the oldest express package delivery companies has gone down to the lowest point. The systems are outdated and updated hours or days behind and sometimes never updated at all. Received a package that when tracked said on hold. Calling for assistance is useless, those people only know the systems aren't working and little else. Use the post office for the most reliable experience.

Package was missing. Just showed it was with the driver. On July 12th Numerous inquiries and admittance from customer service it was not showing delivered etc. All of a sudden they put a fraudulent scan as delivered 9 days later stating it was delivered on the 12th. Package was never delivered, then got the proverbial finger about the situation. I am out 230$, drivers steal and management lies and scams! How is they company even in business!? BBB needs to look into them!

Sent a package fro the US through a third party shipper with DHL EXPRESS. Package was sent to Brazil and it was advised by the tracking information that it was going to be sent back. After 9 calls in a week and talk with different departments, process was not reverted as promised and any information why the package was sent back was never foretold. Constant in DHL, customer service is aggressive, violent and rude with poor people skills. Most of them repeat a line several times with no explanation whatsoever and no resolution. Filed a claim but because package was sent through a third party shipper, they are the ones who have to file a claim. Talk with them and they are not willing to do so. DO NOT USE DHL if you want your package to be delivered correctly to your destination.

I am cancelling a monthly subscription box from Ipsy because they use DHL. My box has been languishing at the same hub for a week. I can’t deal with that let-down every months. Sorry Ipsy, this was my first and last time of using DHL.

If I could give no stars I would. I have a app that shows the status of my delivery. My delivery has been stuck in the same spot for about two weeks. Yet still no update on shipment nor and communications from company after inquiries.

Unfortunately NEGATIVE STARS IS NOT AN OPTION. I have spent 3 days been directly lied to by your "customer service" team. I have had my delivery delayed by days (which I took of work) because your agents just keep making blind unauthorized changes to my delivery instructions, I am told I will have a supervisor call me back in 90 minutes......4 hours later someone calls me from the "escalation" team to let me know I am ** for yet another day, I ask to talk to their supervisor and get told someone will call me back in 90 minutes....except when I ask what time they close and then it's the awkward silence followed by oh we close in 5 minutes, "you won't actually get a call back until tomorrow".

Worst service ever. I had to call DHL 5-6 times a day to try to get my package. This is a commercial and customer service told me to wait until 8pm, or go to station to pick it up. I paid to have it delivered at my door. They said that was one attempt to delivery which is not true because we do have cameras and no paper was left. I just found out about that package because I open a complaint with my supplier and since then just false promises. Every single day they say that will have the package deliver by 3 and so far nothing. No one is responsible for that kind of service, they just doesn't care.

I’m signed up with a monthly subscription box program & every single month my order sits less than an hour from my home at the DHL hub & melts/broken/crushed/destroyed or stolen before it gets to USPS!

I ordered a golf club from a Canadian company that uses DHL Express. The item (1 pkg, 2 lbs) was shipped on June 8. On June 9th the shipment was on hold at Cincinnati Hub. On June 10th the status was Processed for clearance, which I believe was customs. From June 10th through June 15th the shipment sat at the Cincinnati Hub because it could not clear customs; the status said additional information was needed; I would be contacted. No contact. I finally got in contact with customer service and they said the shipment was missing a "commercial invoice" and asked me to send a copy.

I ordered an item that was shipped by DHL. Never received it. I filed multiple claims and was given nothing but the runaround. I was told multiple times that it would be rescheduled for delivery. That never happened. I was told that customer service would call me. That never happened. I was told the problem would be escalated. That never happened. Finally my shipment was deemed as lost and I was basically told not their problem anymore and I need to file a claim with the shipper. They never tried to locate or help in any way. They actually hung up on me at one point. Never again. Never use DHL.