How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

TitleMax Reviews

4,943,548reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About TitleMax

TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Visit www.titlemax.com
Pros
  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements
Cons
  • Pawns only available in Georgia
  • Loans only available in 14 states

TitleMax Reviews

Filter by Rating

  • (4,654)
  • (558)
  • (213)
  • (96)
  • (426)

Popular Mentions

    How do I know I can trust these reviews about TitleMax?
    • 4,943,548 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about TitleMax?
    • 4,943,548 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 35 Reviews 4875 - 5025
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    Getting a title loan was fast and good. It only took 45 minutes! The guy I dealt with was very friendly and good. TitleMax has helped me put a little money in my pocket. I'd go back to him.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    We have used TitleMax before and we needed to use them rather than another because our ability to get a loan somewhere else was not available as we spent all the money on my daughter. This time I had a title loan on a 2015 Hyundai Sonata. We walked in, filled up the paper works, signed it, and walked out with the check. The process took about half an hour. The rep was excellent. We were able to take care of it very quickly and the loan allowed me to get $9,000. But I won’t be keeping them for long because of the interest.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 13, 2017

    I had a great experience with TitleMax. The process was quick and easy. The lending processor was real nice and she knew everything she was doing. I would recommend them.

    Thanks for your vote!
    Staff

    Reviewed Nov. 12, 2017

    I went in to get a loan on my car and I was assisted very well and got the max amount needed to get on my feet. I was treated very nicely and had everything thoroughly explained to me before I committed to anything. They all were so very helpful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 12, 2017

    I went to the location on Lyons Ave, the gentleman was very helpful and professional. Also very precise when explaining everything I needed to sign. I would recommend the company and location to anyone looking for a good company for a title loan.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed Nov. 12, 2017

    I went online and somebody had called me back right away the next morning for a car title loan. TitleMax had the best customer service that you could ask for because even with interest rate, they’re not having a bad customer service. The process didn’t take long and everything was okay. The young lady that handled my accounts was very nice.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 12, 2017

    I’ve been on disability for six months and we’ve had some delays in getting my disability payment so I got a title loan from TitleMax. It was a fairly easy and simple process, which took about an hour. The second time I went to TitleMax and refinanced, it was the next day because I didn't borrow the whole amount and then I was approved to go back to work so that was very quick and took about 20 minutes. They were very friendly and understanding. The rates were very reasonable. I would definitely recommend them.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 12, 2017

    I got a car title loan from TitleMax because of the ratings that they had and it was really quick and easy. The process was very simple and the staff is very friendly. They're easygoing, personable and easy to talk person. I had a very excellent experience with TitleMax and they helped me fix some necessities.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 12, 2017

    I’m a return customer. I've been using TitleMax since 2014 because they have lower interest rate and better people to work with. I was in and out in about 10 minutes. The process of getting the loan was quick. Using TitleMax makes it a lot easier to take care of some stuff. Also, I like the fact I could pay notes online and all that good stuff. Moreover, the people there are awesome rock stars. Both of the ladies in the Columbia office were good and were really, really sweet to work with. They needed to be applauded. Customer service is usually a horrible word but with them it was very good.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    We have used TitleMax three times, and each time the staff has been very knowledgeable and personable. Would definitely recommend TitleMax any time you're in a pinch for cash. The payments are designed to allow you to pay the loan off easily, while still paying your other bills. Thanks TitleMax!!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Nov. 11, 2017

    I did not expect to pay so much per month 320. I only get 350 per month only leave me 30 per month, how do I live. I pay my first payment and not one cent come off my bill. Why I'm getting chine at out of my money. I would like to talk to someone higher up about the problem. ** call me.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Nov. 11, 2017

    TitleMax is right down the street. Qualification's pretty simple, so, it's a no-brainer to me. I got myself a car loan from them. The process was good, and they were very thorough. They walked me through it and I was happy with the outcome. It also only took 30 minutes. Our paperwork that I get were straight. The processor was no problem at all. Everything was perfect. I would definitely use them again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2017

    Before TitleMax, I've had a previous one that I didn’t agree much with. TitleMax's customer service was outstanding. Also, the overall lending was very quick and easy, about 20 minutes to half an hour. They were very friendly, and I talked to a very talkative and informative lending processor. I went in, they explained what I needed, what it was, and the information that I needed. TitleMax made me less nervous to do a title loan again. They made it easier for me to be able to go a second time.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    TitleMax is a great business to go to if you need money. I found out about them from a friend. I got a tile loan from them and the overall process took 25 minutes. I didn't have any problems with the rep. His level of knowledge and professionalism was pretty good.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 10, 2017

    I started a new job and found I was short of funds between ending my last job and the month wait for my new job's paycheck. I don't use credit, so I was worried about having enough cash on hand for regular expenses. The staff at the office was very helpful. I wasn't familiar with his business and felt a little uncomfortable with the required "payments in person" (as opposed to electronic payments from my bank) because I realized there was a certainty that some borrowers would struggle with the payback. But, it is what it is. It certainly helped me, and I'm grateful that this business exists. If I ever find myself short of cash, it's nice to know my car can serve to fund an emergency or shortfall.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    I went with TitleMax as it was more available and I didn't know no better. I just wasn't educated on it. I would have went somewhere else because it doesn’t get your check cashed. When I went to the bank, they all close at 4 o’clock instead of 5 o’clock. Then I’m wondering where else I can cash it because the check’s printed out, so it wouldn’t read the number. I waited till the next day. Why wouldn’t they just give the cash? That’s why people come in here to get loans out of them. I later learned that the other ones just give you the cash. It saves the hassle of running to the bank and all the other BS that go along with it. But other than that, everything was fine. The lending processor was great. When I was there and when I was on the phone with him, his attitude was excellent.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 10, 2017

    I liked the way the payment plan was set up with TitleMax. Instead of a lump sum payoff, I could do the payment plan on the charge. I went to their office and got a title loan. My rep was a really nice guy, answered all my questions and pretty much explained everything to me. The process was about 30 minutes as I gave them a lot so it went pretty easy and quick. I liked the time amount in there too, they’ve done really well on that because most people go there during lunch break or are in a hurry. The loan helped with what I needed to take care of.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    Everything with TitleMax was excellent. They gave the better deal and their customer service was great. Everyone there at TitleMax was also excellent. They helped me out.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    I’m a single mom and I have a college student and a 10th grader. I dealt with TitleMax before and once I paid off the car, they helped me to be able to keep moving forward financially with our responsibility. Their loan process was very easy. They have good customer service representative, and I had such a good time with the sales rep. I definitely had a good experience with TitleMax.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 9, 2017

    The process was easy and hassle free. Our agent was straightforward and explained everything thoroughly. The terms were explained and although there were technical glitches in creating and submitting our application our agent helped us through it. Thank you TitleMax.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Nov. 9, 2017

    There was one person on duty. Took 2 1/2 hrs for loan. Interest rates 3X higher than most other title loan places. Not a place I would recommend for a title loan. Unless you're extremely desperate. And they will take your vehicle. Not worth it

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 9, 2017

    Very professional and treated me like I was one of the family. I was in and out of the office very quickly and was a pleasant experience. The appraisal of my vehicle was fair and the process was thoroughly explained to me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    They were quick to respond to my needs. The young lady that assisted me (I think her name was Taylor) took a personal approach instead of the standard business approach: meaning she actually spoke to me as a person than a customer. Awesome Job!

    Thanks for your vote!
    Staff

    Reviewed Nov. 9, 2017

    I was backed into a corner and needed some very fast cash, I had never done this before but I had to do something fast. I got on the net, found the closest one to my location, then began reading reviews. They all pointed to a guy named Carlos. When I pulled up, guess who opened the door for me. He was very professional, and made my experience painless. Thank you Carlos on HILLCROFT IN HOUSTON TEXAS.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 9, 2017

    I had an issue and TitleMax helped me resolve it. I got a title loan and the process was simple and completed in 45 minutes, which was what I expected. I dealt with a trainee who did well and was great. The experience has been satisfactory.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 9, 2017

    I went and brought my title. TitleMax made sure that the title is mine and then they came up with some kind of evaluation and then they gave me the money. My experience with them was very good. The manager was extremely informative. Not only was she available to offer information about the process, payments, the interest rate and all of those details, she was also very knowledgeable and willing to answer all of my question. She told me that, “Most people don’t ask questions and not educated consumers.” I was very pleased. I also trusted her to give me the correct information because of the way she presented the information and I verified it from what I knew.

    I have conflicting feelings about working with TitleMax. I feel that it is a predatory and oppressive business. However, it was extremely helpful to me in a short term lending pinch. It’s just systemic. It’s just the way our society is run. It’s a credit. It’s a money game and when you don’t have enough money we go towards the credit. We bargain our life away so that we can pay our bills and unfortunately because I am self-employed and commissioned based, I fell short and I have children that I have to feed. I have to have shelter, so I put my asset, the only thing I own, and put it up on the table so that I could get cash, so that I could pay my bills. So I incurred debt, so that I can survive.

    I don't necessarily think that the company is selfish predatory. It’s instant gratification with long term repercussion. I totally appreciate the fact that it was available to me. That I could get cash within the same day so that I could keep it going and keep working without worrying. But the burden of having that debt will be with me for a few months. So I'm not happy about that.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    My sister told me how good TitleMax is, and referred me to go out to them. Everything went well and it was a good experience. I was also fast as it only took about 30 minutes. The processor explained everything to me and made sure I left knowing everything that I needed to know. It relieves me of some stress and I recommend them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    Great staff. Very friendly and professional!! I would recommend my friends and others to come check it out for themselves. I can’t remember their names but it was a male and female that was very helpful and took their time making sure everything was correct!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    My wife had passed away and needed to pay for burial expenses because we could not get insurance coverage for her. So my son-in-law told me about Title Max so I got online and wanted to see if I could get the money to take care of this. Just wanted to let you know that the office in Salem VA. The manager was super nice and helpful.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 8, 2017

    I was satisfied with the loan process itself. It was quick, the person who helped me was friendly, and I got my loan and was gone in about 30 minutes. But while I was there the Title Max employee at the next desk, about 6 feet from me, made call after call to collect overdue payments. I heard every word--it was impossible not to. It made me think about the people on the other end of the line and whether they were paying too high interest, how often they got calls (it sounded like your rep knew them very well), etc.

    I was astounded that your debt collector was working in the same area where people were asking about loans, wondering if it was a smart move, and whether they would be able to pay it back. Listening to the debt collection calls made me realize what a sorry state I am in financially and whether I would be the one getting such calls soon. It was sad and it caused a lot of anxiety. No one likes to listen to debt collections calls, one after another. I mentioned it to my representative, who seemed to agree but just shrugged her shoulders.

    I nearly got up and walked out. But I needed the money. I was just wondering if this is just bad office planning (that is, not having a private area for the debt collector) or if this is deliberate to intimidate customers and let them know how they will be treated if they are late on a payment. It certainly made a negative impression on me. I will try like hell never to come back except to make my payments and be done with this asap.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2017

    I found myself in a temporary position that only could be settled with a quick infusion of cash. I was pleasantly surprised by the professionalism and friendliness of the TitleMax staff. I was in and out off their office with what I needed very quickly. I would definitely recommend TitleMax and do business with them in the future.

    Thanks.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2017

    India was amazing. She took the time to explain how everything works and went above and beyond for a personal and professional experience. She even called the next day to make sure I didn't have any other questions. In fact every employee in the store was extremely friendly and helpful. I was pleased with every aspect of my experience at TitleMax. Thank you.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 8, 2017

    The manager was the one to help us in acquiring our loan, she was very professional, easy to talk to, and was concern with making sure we can take care of all of our needs. She made the process was easy and enjoyable.

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppStaff

    Reviewed Nov. 8, 2017

    My experience was good the workers were friendly. The application was easy to fill out and was fast. I would definitely refer people to go to TitleMax. The payments are affordable. I would come back to TitleMax in the future. 5 star rating for sure.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    I’m very impressed with these people in the Shelbyville Tennessee store. The manager was treating me like family. They gave me what I needed and helped me arrange my payments the way I could be at ease. Very happy to have visited this store and will return again.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 8, 2017

    Great service but took a long time. We felt that it could have been faster but the gentleman Doing the loan was very nice. He did a great job explaining the process and we really Appreciated all time he spent on all the paperwork and Costs. This was our first time having to do this.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Nov. 8, 2017

    My dog needed to have surgery after she injured her leg. I didn't know what I was going to do. I saw a commercial for TitleMax, but I had heard that it was going to have a lot of money in interest to pay back. I thought I would at least go in to talk to them. To my surprise, the staff was pleasant, professional and provided me with a great loan, with reasonable payments. I appreciated the way they took the time to hear listen and help me. When I left, they even told me that they wished my dog the best in with the surgery. That meant a lot. And yes, she had the surgery! Thank you so much!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2017

    The customer service was exemplary. I didn't feel judged for needing this loan nor did I feel obligated to just hand over my title. The staff was respectful, kind, and explained everything very thoroughly to me so that I understood every aspect of the loan and what I needed to do to get my title back. Thank you. :)

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed Nov. 8, 2017

    I went and got a loan on my car from TitleMax out of desperation. Their office was 15 minutes from my home which was perfect for me. The person that helped me was very knowledgeable and friendly. She made the process very easy and during our personal conversation, we talked about some of the things we had in common. I was at ease with her and it was a very pleasant experience. But considering that I had 871 out of the 900, my interest rate was very high.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 8, 2017

    I needed some cash right then. We got it quick at TitleMax. The lending process was good and took about 30 minutes plus the reps had good attitude. TitleMax helped me get over this hump I was in.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2017

    The overall lending process with TitleMax was very easy. It took half an hour. They're also very courteous, and the lending processor was real sweet. I talked to her on the phone and she was just wonderful. She was the reason I went in. She was getting ready to leave though, so I had another rep, a guy who was really nice. It was really easygoing and that's it, in and out. The only thing is that when I went to Walmart 'cause the bank had closed already, there's something wrong with the check and they couldn't cash it. They're saying that something didn't go through, so I haven't got the money yet.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 8, 2017

    I've had some friends that talked about TitleMax before so I got a title loan with them and the overall process turned out to be very good. They were very professional and very nice people. It didn't take them long to do what they were doing. I was in and out in no time so I was very impressed. It was a really good experience. I was very pleased with everything.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 7, 2017

    I have been getting loans with TitleMax but I pay my loans off immediately. They gave me a good credit. During the process I had to bring in all my IDs. They checked my work history. They took pictures of the car which they had to tell me they have to keep checking. They took the mileage as well. I filled out questionnaires and updated all of my information in the system. TitleMax is dependable and they don’t make me stay long. However one time, I stayed in there for six hours. I had to leave and go to lunch and then come back but I have no problem with that. Their staff are very professional. I like it because whenever I need them, they’re there. They never turned me down. And in the past, they even sent me gift certificates to buy my family Thanksgiving dinner.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    I needed a loan really bad and TitleMax helped out really good. It was a quick and simple process to get a loan with them. I just filled out the paperwork and they took care of it. They told me I wasn't able to get what I wanted but I can't argue with them. It was still a good experience. They were real nice, helpful and they even helped me with the application. If you're ever in need of some money real quick and you got your title for your car go to TitleMax.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 7, 2017

    TitleMax had a quick and easy lending process when I went in their store and applied for a title loan. The rep I worked with was very professional and business-like and we completed the process in about 30 minutes. That loan improved the situation that I was in.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 6, 2017

    I had a great experience with TitleMax and I'd recommend everybody else to go to them. I got a car title loan and it was nice that their staff were very professional. The process wasn't long and I was in and out. Working with TitleMax has made my life a little more easier now.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Nov. 6, 2017

    I had applied for a personal loan through Cash USA. And even though their primary lenders couldn't help me, they suggested TitleMax as some of the secondary lenders that could possibly help me. I went with TitleMax because the other companies weren't working out. And then when I had called TitleMax, it was like "Look, it's not even really about your credit or income. None of those things. It's about the year, make, model of your car." It a no-brainer. And so I got a title loan from them.

    The lending process was pretty good. Their website had a price range based on year, make, model of the vehicle. And my price range was anywhere between $1800 and $2500. But what I actually got was less. So that was a little bit discouraging there. But it still helped me out but it was less than the low end. I got $1500, so that's $300 less than the low end of what the things said on the screen. I guess when you're just putting in year, make, model to get an idea, they don't have the details of the car. She explained that she takes the pictures of the vehicle, sends them to a central location.

    This I thought was really interesting. There's an army of people that look at the pictures, but it's never the same person, which is kind of odd. So you end up, depending on how many times you're sending the pictures up, it was a little bit like of a back and forth. One person had another question, and another person said "Oh, we need to see the seat, if it's got a seat cover on there." So it was a little bit confusing with the investigator or car inspector per customer, however you call him. But it end up having to make a few different people happy 'till finally it was approved. So I found that part very interesting there, too. The process took at least an hour and a half. They had water and snacks and good conversation - I like it when there's action. That's when the time flies when you're having fun. It was active.

    The processor we dealt with was excellent. Oh, she worked hard to really get me as much as she could. She's down by TitleMax rules and regs but she was very, very good. They need to clone her and have her in all their locations. She had a very good demeanor, was very sweet and very peaceful. Also, she made me feel like I was her only customer. I finally got the loan yesterday and the money was very timely and very needed. I got a small business so it helped me make payroll. My only critique is just have it where it's one individual assigned to each case. That way once they send those pictures over, you just got to please that one set of eyes and everything's fine. Other than that, it was great.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 6, 2017

    When I got a car title loan from TitleMax, the process took about 25 minutes and was easy and simple. The representative had everything played out and I didn't have to have a lot of questions because he went through everything. He was real good and very professional. I would definitely recommend TitleMax to whoever would need to use the service. They've helped me a lot and I was able to get through some financial issue.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 6, 2017

    I went to talk to the staff of TitleMax. When I signed they took pictures of the car. They called again and talked to me and they said I did get approved. I really needed the money at that time. The process was good and they had a good customer service. They did a good job and are very professional.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 5, 2017

    The title loan I got from TitleMax gave me some money to pay some bills. When I applied for it, their process was easy and took less than hour. Also, the loan specialist who helped me was very good. I called her after hours but she was so patient and took the time out to work with me.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 5, 2017

    I was a little overwhelmed when I went in. I had a lot on my plate. And the lady at TitleMax, Latrisse, helped me out above and beyond. She's the best. She should be the face of TitleMax. I love her and I think everybody that's ever met her love her, too. I got a title loan and the process was very good. It was a life-changing experience because at that moment, if I wouldn't have got that done at that time, I would have been in a bad situation. I had an exceptional experience using TitleMax.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 5, 2017

    Some friends that used TitleMax before said they were really easy to deal with. The lending process was super flawless, simple, painless ,and pretty fast. From the time I walked in to the time they took pictures, everything they did took probably 30 minutes. It was awesome. It might have been a little longer but not much if it was. The lending processor was outstanding, too. He was very professional and personable. He carried on a conversation with me while we were going through the process, talking to me about other stuff than just the loan process. We just had a project come up that was a little unexpected, but he reassured me that I don't have to have the whole expected time. I can pay the loan off in 10 days if I wanted to.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 4, 2017

    I like everything TitleMax did when I got a car title loan. I started online and they called me the same day, told me what location I was near, and that I could go in at that location. I went in into that location and finished it at the store. The lending officer was real good, nice and she explained everything. The process was finished in less than an hour, which was fast. It was my first time ever getting a loan and I thought it was going to take longer or that I was going to have to come back and get the check the next day. Overall, TitleMax helped me do things myself instead of looking for a hand out.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 4, 2017

    I had a really great experience with the office manager at TitleMax. She was informative and explained everything to me in details, so I was really happy with the service. I trusted what my friend's experience with them before so I chose them for my car title loan. The process didn’t take long. I showed my ID and then she went and check the condition of my car, came back and then did the appraisal. It took about 40 minutes. I felt like TltleMax seemed really professional and the loan helped me with certain situations that I had.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Nov. 4, 2017

    I got an auto title loan from a TitleMax location down the street from my house. I had an unforeseen expense so I needed some cash right away and TitleMax has been great. I walked in, took care of the paperwork that I needed and they did the stuff on their end and I walked out of there with the cash I needed. The process took about an hour to be completed only because the underwriter they were working with had some questions and so they had to fill up some forms a couple of times. It was a little longer than I expected, but it was fine and it didn’t cause me to miss anything. The staff there were friendly and fast so I didn’t have any issues. Two ladies made extra time to give me all the information and made the process a lot easier.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 4, 2017

    The car title loan process at TitleMax only took about 20 minutes. The lending processor was nice, got the conversation flowing and explained everything. TitleMax helped me get some cash if I needed it, when I needed it. It was quick and easy and I would do it again.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 3, 2017

    I got a car title loan for my mom from TitleMax as I was familiar with them. Getting it was a bit difficult - the first TitleMax I went to would not give me a loan, but they transferred me over to another one that did. It was a bit confusing but I guess that's the system. They said it was income-restricted at the first location. It seemed kind of arbitrary but it was pretty easy. I just took a sheet of paper over to another TitleMax and that was that. Also, the whole process from start, including travel time, was probably about two hours. The processors were very professional.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 3, 2017

    I applied and got a car title loan from TitleMax and it went pretty well. It was quick. They have you out of there by 45 minutes, which is good. The person who worked with me was very friendly and very talkative. He seemed like he had helped a lot of people out. He's a real good guy. I will recommend people to him. It was my first title loan and I learned a little bit how it works. He explained everything to me and made sure I understood what I was buying and what I was signing up for. I'd recommend people to go to TitleMax as they have the cheapest rate, the best in town, because if they called some other guys, they were pretty outrageous.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Nov. 3, 2017

    My dad previously used TitleMax so when I needed a car loan, I chose to go with them. When I went for a walk-in, the man who assisted me was welcoming and their process took about 30 minutes to an hour. It was a good experience and the loan helped me out a lot. I would use them again.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Nov. 2, 2017

    TitleMax was the first lending company that I went online to look at and when I put my information in it gave me a decent amount so I went with it for a car title loan. The whole process took less than 30 minutes and the lending processor was wonderful. It was an easy experience and I was able to get the funds that I needed for the emergency situation that I was in.

    There was just one thing that kind of bothered me. When I went online and put my vehicle information in like van number, year and model it gave me a very high value amount of the loan. But when I actually brought my vehicle in it was a different amount. But I would recommend them and probably use them again if I got in an emergency situation because it was quick and fast.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 2, 2017

    My TitleMax experience was really good. I got a car loan for my children and they're really helpful. They actually offered me less than what I needed, but the rep got it up a little closer to that. I'm not sure why they didn't give me what I needed, and the rep herself didn't know or understand why. But working with them has affected my life tremendously.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 2, 2017

    I walked in at TitleMax and the whole lending process was easy. It only took about 35 minutes, which was very reasonable and actually faster than I thought it was. Their people were very nice and informative. And the loan I got has been extremely helpful. That has been my first experience and it was good all the way around. I'd probably do it again if I had to.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 2, 2017

    We're returning customers of TitleMax since my boyfriend had a loan with them before. We got a car title loan for an additional expense that I needed and the experience was great overall. The representative was very nice, helpful, and very accommodating to our needs. The interaction was very friendly-oriented, like we’ve known each other for years. They were always smiling and the customer service was great. The process was completed in about 20 minutes.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Nov. 1, 2017

    I called Austin Title Loan first but they just took forever to answer me. So I went with TitleMax and had an excellent experience with them. I got an auto loan and it was about $6,000. The process was pretty quick. I filled out the form when I walked into TitleMax and it was about 10 minutes to fill out the form. While I was filling out the form, the person helping me went to go check what the first information that I gave them like my name, phone number, and my work information, everything else, if I qualified. So I was already done when he said I was approved and that I just have to go to a different location because they'll have everything ready for me. So they could give me the check right away.

    I went to another location and waited there. I guess because they had other clients with them so I was sitting probably about five minutes. All the information was transferred to them. They faxed my title loan and all the information they needed paper-wise. So, it took them about 15 minutes to do everything. They did everything pretty well so I really recommend TitleMax.

    Thanks for your vote!
    Staff

    Reviewed Nov. 1, 2017

    I, Rachel ** would like to take the time to voice my opinion of the staff of TitleMax in Toccoa, Georgia. I have never been so well treated as a customer my whole life. It was after school hours so my children were with me and the staff also treated them with the utmost respect and courtesy. I believe the young man's name was Mr. ** that helped us. Also Miss Ann ** was very kind and funny. I also would like to give props for the store manager, I don't know his name, but he was also very helpful. All in all, I believe all of the employees here did a fantastic job and I would recommend anyone to go to them for their financial needs. 5 stars for the whole experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffProcess

    Reviewed Nov. 1, 2017

    TitleMax have several locations in Austin area so I went with them to get a title loan. The process was completed in an hour or less. First, I made a phone call. They told me what I needed. Later on, when I went to their office, I showed a proof of insurance, the titles of my car and ID and something else. I filled out the application, and then the lady reviewed a lot of information.

    The girl I worked with when I went to their office was Vanessa. She walked me through the steps of the loan, and she provided me explanation to what was everything and how it works and the charges and interest rates. She was super helpful, very professional and not showy. I went there very close to their closing time, around 6:45. She stayed longer to take care of my case. So, that's also something very positive from them. They go above and beyond. Their customer service is great. They were also very prompt in keeping me informed of everything that was going on. The loan was really helpful because I had a money emergency.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 1, 2017

    I thought TitleMax will help me out. I've got a car for $3,000 and they offered $1,000 when I needed $3,000 and had no problem paying them back. Then when they gave me $1000 they took $80 and all I got out is $920. They said things are looking good but I am disappointed and also shocked at how much I'm paying for $1,000.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 31, 2017

    Title loans - It was great! I was in and out in about 30 minutes or less. I love the comeback bonus. Going in and applying with this company was the fastest Money on the spot for emergencies or bills even groceries.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 31, 2017

    TitleMax has been very good. They were the closest to us, so we obtained a personal loan from them. From a customer’s perspective, it was refreshing to be able to walk in and sit down with a consultant and actually complete the transaction in what I believe was less than an hour. It is a very easy process. I think we were working with the branch manager and I do not recall her name. But it seems like the team at the office was working for us and trying to do whatever possible to make sure they could get the transaction done that same day for us, and I appreciated that. It did feel like they were on our side. I was satisfied with the service that we received. The ability to get some cash when we desperately needed it was great. They’ve been pretty much a hands-off operation, which is pretty cool. I can vouch for the team we worked with. They are a very reliable option for people who are in need in the same manner as I was.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffProcess

    Reviewed Oct. 31, 2017

    I got a car title loan from TitleMax since a friend used them about three years ago. Dealing with them was very easy. The young man that taught me was informative about the whole process and helped me with making my decisions. The entire process took about an hour and every question I had was answered. It worked out very well for me because I needed the money fast. I was able to use them and walk out there with the money that I needed. The interest rate's fine and my experience was great. I'm very satisfied with TitleMax and I would highly recommend them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 31, 2017

    The TitleMax guy I worked with was very helpful. He explained everything fully out and it was a really good experience. The loan process was very easy, and it only took about 30 minutes to get my car title loan. It was a wonderful experience.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2017

    I had to get my other vehicle fixed quickly since I have high schoolers and I work all the time so it's easier for them to have two vehicles. I didn't have the $1,200 to fix it so I went to the TitleMax store to get a loan. The manager was nice and sweet. When I first got there it was about 15 minutes and I had to take my kids to the doctor because they were sick that day so I had to leave. And then when I got back everything was done. The process took 2 hours.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2017

    The lady that I talked to at TitleMax seemed very thorough. She explained everything to me as far as the process, and what I would need to do to get the balance down. She was also very sweet and a really good person. My experience with them was great.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2017

    TitleMax's locations were good as there are two in Temple, and their ads seem to promote that well. Getting a car title loan was pretty pleasant and wasn't difficult at all. It only took half an hour! The lady we dealt with was very friendly and helpful. I felt like when we left there, we understood the whole program. TitleMax got me out of a temporary financial bind and we’re looking forward to getting it all paid off and be back to our normal life.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 29, 2017

    TitleMax was the first place I've ever been that was just on point. They were helpful. It was just a nice place. I talked to somebody one day and he just seemed real nice, and I just figured I’d deal with them. He was already in the process of doing an audit on one of the cars. He took time out to talk to me. The lending process went smoothly. It was perfect and took only 20 minutes. If I got there about 3:40, I was out about 4:10. They provide great service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2017

    The lending process at TitleMax was fast and easy. It wasn't even 20 minutes and it was completed. The lending processor was great. He was a really good people person. He explained everything to me. He told me the good and the bad about it. I like that about him because most people don't tell you the bad. He told me that getting title loans is not the best way to go. But when I needed fast cash, it is a route to take. Working with TitleMax helped me well and it was a wonderful experience.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2017

    First time inquiring about a title loan. Carol was the lady I spoke with. She was very nice and answered all questions and was helpful. Quick easy and friendly service with a smile. I was pleased with the service and how easy it was.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2017

    Got myself a car title loan, and it was fast and easy. It didn't take longer than 30 minutes. They were friendly, too -- the processor we dealt with was nice and did what she needed to do. She was also respectful. TitleMax helped me get by for a couple more weeks. I would definitely recommend them to a friend.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2017

    Never again will I get another loan from TitleMax. Yes it was fast and easy to get a loan. Yes they were really nice people. My complaint is I was never told about the late fee charges. Most places you pay 10 to 15 dollar late fee once, but with TitleMax you pay that daily. 15 days late and my payment goes from 422 to 622.85. I tried to pay but because I was 20 dollars short they would not accept my payment because they don't do partial payments. I am so frustrated but what can I do about it. I need my car. I only got the loan because my husband had cancer and was missing a lot of work and I needed to pay my rent. So be careful when you go to TitleMax.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 26, 2017

    While looking for a title loan online, TitleMax was the one that really got my attention. Their lending process was great, but it was really long. It was over an hour because the systems kept going down and kept having issues. But, other than that, the outcome was worth the wait. They’ve helped me a lot with just what I needed to pay off. So, I’m just living a stress-free life right now. Great customer service!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 25, 2017

    TitleMax is closest to my house. They had to do an inspection of my car. I told them how much I needed and then the processor told me that if something else came out by next week we were to need more money than what I really took the loan out for. So, I ended up looking into my finances for the next couple of weeks and ended up having to take more than I originally went in there for. But, she was very helpful. TitleMax has helped me what's behind on rent and my other bills. They're very professional and courteous. Very good customer service skills, someone that I would definitely recommend to others that needed help as well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2017

    TitleMax was very friendly, and we had a good experience with them in getting a car title. I pass by them everyday on my way to work. I looked it up and called them and asked what the process was and then I went in the next day and the process took an hour. They looked at the car to see the value, its condition, and then I filled up an application with them in the store. Then, they got back to me and told me about how much I could get for the slot of the title or cash, and then I signed it. They broke down a monthly payment and put that on paper for me. They called me after I signed everything just to check and make sure that everything was going okay. And everything has been good so far. 

    They were very professional, very polite. If we didn't understand something, we asked again and they just really broke it down to us. If on a payment day we can't make it, we call them and work about scheduling time when we can get it then. They helped us out a lot. I would go back to them if need be, if I ever need to.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 23, 2017

    TitleMax has a convenient location and I went there to get a car title loan. I brought my ID and title to my car and the process took 40 minutes max. The representative was nice, seemed knowledgeable and she explained everything to me. She told me the amounts of my payment every month and that my payment was due on the first of the month every month with no grace period. She also told me that I could pay off early, which is encouraged. Then I asked her if I have to pay any interest if I were to pay immediately, and she said I would pay some interest but it would not be as much as if I let the loan continue to the full time frame allotted. Except for the amount that I have to pay back which is extremely excessive to me, the experience has been pleasant.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 22, 2017

    I drive by a TitleMax location everyday and then I had to use their service so I called them first and they told me what to bring in. Then I sat with a very nice young man named John and he explained everything right. They’re very patient, thorough and answered all my questions. The process took about 20 minutes and it was a good experience. I'm now getting ready to make my first payment.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Oct. 21, 2017

    I went to the same TitleMax store where my friend who also works with me went to. For the type of service that they got, they’ve come and delivered nice. The lady there was really nice and she told me all the options that I got and how much should I want. I told her which that I want and she said that I qualify for a little more but I told her that I was okay with what I really need. As we were getting the whole process, she was explaining to me every little detail like how much I have to pay and what is the interest. I asked her a lot of questions like what if I want to pay early and she told me everything. I was happy with all the answers and she did an excellent job. Then she went and took a look at the car. Everything was fine and there was a quick meeting. The process took no more than an hour. I recommend TitleMax.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed Oct. 20, 2017

    Me and my partner needed extra money for a trip we were going on. TitleMax came through for us. We had a great vacation. Thank you TitleMax. I would recommend TitleMax to everyone. They get you in and out in no time. I love the personal attention I get when I walk in the door.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 20, 2017

    Since there’s a TitleMax around, it’s less likely for me to mess with them. I went through the lending process which was a long amount of time but it was all right.

    Thanks for your vote!
    Staff

    Reviewed Oct. 19, 2017

    Crystal ** is representative there (TitleMax, Gulf Freeway Houston, TX) and I am very happy with her work. Hardworking, respectful, polite and professional there. Crystal is very good asset to this company, would definitely come back. She helped me with my loan from beginning until end and I would highly recommend her to everybody. I know. :)

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 19, 2017

    I used TitleMax in Corpus Christi. I went in, had a chat and asked them if they’d give me a loan. They said yes and I got a car title loan. They've done everything. They helped me get a loan so I'd get back on my feet. I hurt my ribs, and I wasn’t able to work. It was taking me too long, like a month, to get insurance, and they were willing to help me. They did a good job.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 18, 2017

    I was very pleased with my experience with TitleMax. Both of the ladies who helped me were polite & professional & seemed to have extensive knowledge & expertise. They did a great job at making my visit efficient & worthwhile. Everything was explained accurately & thoroughly & I look forward to doing business with them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 18, 2017

    I went to a TitleMax location after a friend of mine told me about them, and I got a car title loan. They are the first place I went to, and the lending process took about 30 minutes and was easy. Also, the representative was really nice.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 17, 2017

    Crystal helped me out a lot. I called before I came in she told me everything that I needed to have before I arrived and when I got there she was great. I rate the experience 5 stars. She gave great customer service and didn’t have me Inside there all day.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Oct. 17, 2017

    I got a car title loan from TitleMax a few weeks ago. The lending process was very good, and it took only 20 minutes. The processor was very nice too. Everything was good!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 16, 2017

    I'm not usually one to post reviews but this place earned it. TitleMax loans went above and beyond putting my mind at ease in regards to clarify what I was getting. The customer service I received from Vilma exceeded my expectations. Not only did she fully explain to me the details in regarding my loan approval she made sure I understood the fine print.

    Before I could ask a question she knew what I was going to ask. She even went as far as asking me about my day. I highly recommend this site, and if you happen to walk in make sure you ask for Vilma, she's what it means to be a true professional. Thank you TitleMax, for making my life easy, and Vilma for your patience (I know I'm not the easiest customer to deal with). I am not going to lie, I dreaded walking in, now I know who to call again for next time! Thanks.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 13, 2017

    I went online and googled car title loan. There are not that many providers in my area and TitleMax is the first one that popped up. Their rep was knowledgeable and very friendly and my interaction with him was quick and easy. The lending process was a good experience which took about 40 minutes. I had called the day before and asked questions. So when I came in the next morning, their rep remembered that I had called and I told him that I had to be at work at 10. I came in at 9, and I was in and out. If I ever have to come back to TitleMax, I will be going back to them.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 13, 2017

    TitleMax offered more than most places did. I've also heard people who have used TitleMax say that they've been friendly and outgoing, and that they did what they had to do to try to make the people happy. We needed money to help with moving and I thought that I had to give them a call. The overall process for a car title loan with TitleMax went fast. I knew the new gentleman that was helping me. He's only been there for a month but if he wasn't sure about something, he called somebody else over to explain and help him through it. They went over the details completely and I asked them questions I had. I was very happy with that experience. I will recommend them.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 13, 2017

    I am a repeat TitleMax customer who has dealt with them a couple of years back. I recently got a car loan from them. The process took about 30 minutes because they have some computer issues, but they solved that. The rep I dealt with was knowledgeable. TitleMax was able to handle the issues I am having. I'd recommend them.

    Thanks for your vote!
    PricePunctuality & Speed

    Reviewed Oct. 12, 2017

    Did you know they can charge you 5% of the WHOLE BALANCE you owe if you're one day late? Well that's what they did to me even though Harvey messed us over. So I had to pay them my monthly balance of $1250 PLUS a $500 late fee! You heard that right! $500 late fee! I call b's! They just want my ride!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Oct. 12, 2017

    I had known TitleMax for a few years. When I wanted to see if I could avail a loan, I drove by in their location. The interview went well. The employees were very pleasant, definitely able to answer any questions that I had before I decided to go ahead and proceed with the process. And they made it clear what I needed to do and what to expect.

    I got a car title loan from them. The process was quick and efficient. I went over the application and they took pictures of the car. The lady that I worked with was great and the people are very kind and made my experience feel welcome. They also explained everything so that I understand the parts of the application process and the information on what I would need to do when I need to pay my first payment and the amount of the actual payment. So, I didn't feel like that I was making a bad decision. They made it sure that that was the process and everything would work out for me. I needed the loan for the timeframe that I received it and working with TitleMax helped greatly. I will recommend them. They have great customer service and it was a great experience speaking to the employees.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Oct. 12, 2017

    I have used TitleMax's services before but I couldn’t quite understand how the interest has been jumped up so high. For me, I was treated as if I was a brand new customer or a bad customer, but I had paid off early each one of my loans. I've used TitleMax for the third time a week ago and I wasn’t put in any alternative. I was told that since the loan I was given was $2300 then my interest rate is going to be 149% at the end. I had a seven-month loan with them less than a year ago and I considered the interest rate to be pretty reasonable and I paid it off early. I was totally blindsided this time and I feel like they’re loan sharks. They catch people like in my case whose office has been shut down for three weeks because of the hurricane so there was no billing or check for anything. I went to them as hopefully a saving grace but I found out that it’s not. It’s one of those “we’ve got to take advantage of you,” and it’s not good.

    I'd like to go over with them to find out if there’s another opportunity for me to get my loan at a different rate. That 149% is totally ridiculous. Also, they need to be more fine with their customers as far as what they’re going to as far as a loan. Then the customers wouldn’t need to go and have their application process done online as a compliment to those already done, and then not sitting there for three hours paying on a small loan.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 12, 2017

    TitleMax's lending process was good and seemed fairly easy but it took at least two hours to complete the process even though it said it would only take 30 mins. I had to go to another store because the one that I went to wasn't the one that did it which was annoying. The girl when I first called was nice and when I went to the store in San Pedro, the person was fine as well. But when they sent me to the other store, the other lady didn't talk to me at all. She didn't tell me anything about what my options were, how much or what the loan was going to be. I told her this was my first time. I've been sitting there for almost an hour and a half and it wasn't until the very end when she said that she was going to approve me for a certain amount. It helped but it was much less than the amount I requested.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Oct. 11, 2017

    Getting a car title loan with TitleMax took only 20 minute and was fairly easy and straightforward. I just had to fill out some paperwork. I took a loan out to pay off a 401k loan because I needed the money for personal reasons. And I'm taking out another loan through them so once I get paid from the other loan, I'll pay this one off. That's only going to cost me $300 but I have to do it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 11, 2017

    TitleMax was faster than others. I went for a collateral loan and the lending process was okay. It took about 45 minutes to an hour and the processor was very friendly and helpful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 11, 2017

    Working with TitleMax was a really good experience. It was for an emergency and they really helped me. We showed them my documents, filled out the application on the computer and waited for them to tell us whether we got approved for the car title loan or not. The lending processor was very formal-like and answered some questions. We asked about the structure and he explained to us how the payments worked.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 10, 2017

    TitleMax was more persistent than any other lenders. Their rates were outrageous and I needed something short term. Getting a car title loan from them was relatively easy and took approximately 45 minutes. If there was any difficulty involved, it was due to their system being down once or twice. Working with them made things a bit easier for what I went in it for. Overall, it was a pretty good experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 10, 2017

    The lending process at TitleMax is seamless, very quick and easy. I got a personal loan and there were two people in there and they were very happy, both great and awesome. I had a wonderful experience in about 15 minutes I was there. I did it online first before I went in and so the rep had most of my information before I got there. It was a matter of her doing what she does, setting it up and getting approval, and then me signing the paperwork.

    Now, I'm a lot stress-free and I was able to do what I needed to do. I was contemplating whether I was going do what I needed to do or just wait another month and be aggravated. I took a chance and did it, and it made my life a whole lot simpler. TitleMax is at the top of my list and I was so impressed and very pleased. I'm in customer service and it's very difficult now to find people who are actually in customer service to actually provide customer service. The whole experience has been surprising, absolutely amazing and I'm so glad that I did it.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 10, 2017

    TitleMax helped me out in what I was trying to do and I got a title loan from them. The process was easy and it was short as there were not too many questions. Their rep was new but she did great. She was awesome.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Oct. 9, 2017

    I brought my car in to TitleMax and got me a loan on it. Doing it was an easy process.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 9, 2017

    I've always known about TitleMax and the other lenders were asking too much stuff for a car title loan. It was really important that I could have the money on hand at that time and TitleMax was the fastest so I went with them. Things went pretty good but what I didn’t like was that I told the lady that I wanted it once a month. But when she got everything, she told me I have to pay it up the same month which I didn’t like. I wish she told me that before I signed and approved everything. I'll try to pay it, but that’s not what I actually wanted. But other than that, she was really nice and everything was perfect. It helps me out and at least, I have something to fall back on.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 8, 2017

    I used TitleMax four years ago, and I paid my loan off. This last time, I needed a little bit of extra money. And Tori helped me out. She was pretty good, awesome, and very nice.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2017

    I've used TitleMax before. It was important to me that the first impression was good over the phone and the person was nice. I needed a title loan for 30 days. It had been an easy, smooth and pleasant lending process and it was completed quickly between 30 and 45 minutes. Their lending processor was professional. I would use TitleMax again if I ever need them again.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Oct. 8, 2017

    Obtaining a title loan from TitleMax was very convenient. I walked in at a TitleMax near my house and the process was quick which took about 30 minutes. The lending processor explained everything. TitleMax did great and the experience was excellent.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 7, 2017

    TitleMax's lending process was very fast, easy and informative. I just gave them my title and move out some money. They're guiding me through the way step by step and the lady that was helping me was really friendly to talk to. They have great service, good reviews and they're also close along at a very convenient location. I just had a baby and I needed some money because I'm taking time off from work and working with TitleMax really helped me.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 7, 2017

    I was told TitleMax would be the best company to represent me and when I called, they took care of their business which I appreciated. It was very easy to do a car title loan with them and it was done in about an hour. It was a good experience overall plus they relieved me of a whole bunch of stress.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 6, 2017

    Very professional, nice staff. Very quick process, upfront, everything was explained. I really was impressed by the experience, I have been to others but this was by far the best experience. I am so glad that I found them, and decided to give them a try.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 6, 2017

    I'm a returning customer of TitleMax and it's been three years ago. At that time, I was looking for a loan. I went online and did all the initial paperwork. They told me what I could possibly get and which store to go to. The lending process was very simple. I called in as I did before. I spoke with one of the representatives and he gave me the store that was closest to me. They put me in contact with one of the reps at that particular store. Then from there, they asked us about what I was looking for and if I wanted to set an appointment.

    It's the Westmoreland office that I went into, they were very close and friendly. There was laughter and the atmosphere was light. The workers were talking amongst each other and telling them about the things that were going on in the office but as well as talking with the customers. They made us feel like we were part of the office and it was more of a partnership which helped me out. I'm one of those people that have a hard time with the lending process. But with the lending processor helping me, it was never a tedious thing where he was trying to get into what I needed to do.

    I filled in the application on the computer and then he sent me out there. He even explained to me some of the features on the automobile that if they were fixed, I would be able to acquire a bigger loan against that vehicle. I told him that those are some things that I planned to do anyway and get those fixed. If I should need a larger amount, then I know that this is not the top amount that I'm available to get. Everything was done so quickly. The same day I went in was the day I received my funds. TitleMax has given me the confidence since I was able to get the situation handled. In turn, I can repay with a smaller amount instead of having them come out with a whole full amount. I can budget my money and it helps me a lot.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 6, 2017

    My son-in-law suggested TitleMax and the gentleman I dealt with was very thorough, very confident, knows exactly what he’s doing, and he’s very courteous.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 6, 2017

    As I always see TitleMax on TV, I got a car title loan from them. The lending process was excellent and it did not take more than 45 minutes. They did a good job, they did what they’re supposed to do, and they’re helping me the way that I haven’t even needing help.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 5, 2017

    Ms. Tina **, the General Manager, was absolutely Wonderful, in caring for my needs, and dispelling any apprehensions I had as a 1st time customer!! Her explanations, and knowledge of the procedure, along w/ her warm, yet professional attitude, encouraged me to apply!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2017

    Getting a car title loan from TitleMax was fast and convenient. It took 15 minutes and I had a great interaction with the rep. She was exceptional on her actions, and TitleMax helped me to take care of the few things that I needed to take care of. It was a great experience.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 5, 2017

    I got a car title loan from TitleMax because of their proximity. I walked in, gave the title and filled up some forms on the computer. They took pictures and I received the check. It did what I needed it to do and got me out of a bind.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 4, 2017

    I was very pleased with the experience I had. The GM, Gregg ** (Riverton Utah location), was so thorough and honest. He was very friendly and knowledgeable! I had never taken out a title loan before and he made it very quick and easy.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 4, 2017

    This is our second time going with TitleMax for a car title loan and the process was easy and quick. The processor was great and she walked me through everything. She interacted with us while we were waiting. TitleMax helped us out when we needed it and very glad they're there. I'm very satisfied.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed Oct. 4, 2017

    I was going back to school and TitleMax helped me. I was young and I thought I need somebody to come with me because I don't how to take all these big words they would probably throw at me. But their rep was really understanding and explained a lot to me which is very good. It's my first time doing it and a little help is what I needed. I got my help that I need--she walked through step by step and I got the loan in 30 minutes. It was fast. I filled out the paperwork and she took pictures of the car which gave me some time. And she told me I could call back if I had any more questions which was good. It was a very enjoyable and understandable process. I recommend them

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Oct. 4, 2017

    Titlemax was quite easy, and I got a small cash loan from them. When I went in, I gave them the title, and they looked at it. Then, they gave me a value that I can borrow. I told them what I wanted and everything was done! The lending process was good, and the entire process took about an hour. Everything just went smooth and fine.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcess

    Reviewed Oct. 3, 2017

    Took an abnormally long time to process. The fault they say was with the photos of the VIN. Seems there should have been an alternative to numerous photos and even more phone calls. I believe I was there for almost 2 hours.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 3, 2017

    The manager quick talked me into getting a title loan. He didn't explain everything. They used my boyfriend's income under my application. Said he was a co-signer but he didn't sign any paperwork. Horrible service. Once I get my title back I'm done with these people.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 3, 2017

    I honestly never been to TitleMax. I had a very great experience. The male that service me the entire time was excellent. I would go back again and refer others. I didn't expect the amount I got back. God is good! Thanks TitleMax!

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 3, 2017

    If I didn't need the money. I would never do this again. You're ** customers with interest. You guys will be making almost 1500 on a 1000 loan I got from you guys. Will NEVER be back and I'll make sure nobody comes for a loan I know.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2017

    I needed a big title loan for car repairs. I ended up turning my car into TitleMax but they made it hassle free and a judgement free zone. I ended up with a nicer car than I had before. I owe it all to TitleMax and their good customer service. I want to a job there too.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Oct. 3, 2017

    The process was quick and easy. This was my first time ever doing a title loan. Michelle (at the Temple Avenue location) did an excellent job of detailing my loan amount options and thoroughly explained my payment requirements. I would definitely use them again!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 3, 2017

    The only customer in the store and yet it took 20 minutes at least for the lady to even start helping me. The website amount vs what they actually offer you is it extremely different. I will go to a different company next time. TitleMax is the worst!

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Oct. 3, 2017

    I did a loan on my trucks with TitleMax and that was my first time ever doing it at all. The process took roughly 30 to 45 minutes and it was easy. The lending processor explained everything very well and our interaction was good.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 3, 2017

    I had an awesome experience getting a car title loan from TitleMax about a week ago. The process took 20 minutes and was fairly easy. The lending processor was courteous and answered all the questions I had. It's the first time I've ever done that and I was able to solve the problem that I needed to fix.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 2, 2017

    I got a title loan on my truck and it had been an easy process which took less than an hour. It was all good. TitleMax was very helpful and reasonable.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 2, 2017

    TitleMax has the lowest rates than anybody around us and the actual process probably didn’t take about 25 minutes. Their rep has a great personality and was real responsive in answering questions

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2017

    I got a car loan from TitleMax. It was extremely easy and painless, and I was out within 30 minutes. The processor was very friendly, informative, and quick -- she was wonderful.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Oct. 1, 2017

    My wife told me about TitleMax and there's one close to our house. I got a car loan and their guy did a hell of a job. He was helping two people at one time but he was thorough. The process took an hour but it was against closing time and he pulled it off. It was a great experience. TitleMax relieved my stress and I would do it again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 1, 2017

    I checked TitleMax out online though I live across the street from it. I received a phone call in less than five minutes from the manager of the store and sold me on it. The interest rates were a lot lower than my last title loan at least by over half and the process was completed in about 20 minutes. The woman who handled my title loan was extremely nice and vigilant. She worked with me. I couldn't get it settled like I wanted so she worked with me to get it fixed. So overall my experience was great and they're better than any title loan I've been through before.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffProcess

    Reviewed Sept. 30, 2017

    I go pass a TitleMax place every day going home from work. I got a title loan from there and the girl was very nice, helped me through it real quickly, and did an awesome job. I was in and out of there in less than a half hour and the process went very smooth even though I showed up at the very end of the day. I needed a very small loan and it went very well. Yet I want it paid off as quick as I can because the interest rate on it is outrageous and I don’t want to have it for very long. Other than that, everything else is very positive.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2017

    TitleMax has a great reputation and they came in at a good time. The overall lending process was easy but it was kind of lengthy. They say it's 30 minutes or less, but it took about 45 minutes to an hour to close. Other than that, it was fine. The lending processors were very affable and the store manager and my sales rep were very professional. My experience with them was positive and it was better than expected.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 30, 2017

    TitleMax's staff seemed to be friendlier and a little more helpful than others. Their rep was a very nice man. He explained everything and the loan was completed in 35 minutes.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed Sept. 29, 2017

    I got the cash quick that they offer for an airconditioning unit while I waited for my home equity loan. I just gave them the title to my pickup truck, and the process only took maybe 20 minutes. The lending processor just seemed very friendly and personable, and she seemed generally interested. I also worked with the general manager, and her assistant helped a lot too. It was quick and it was painless and very easy, and it seemed to go very quickly and efficiently.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 29, 2017

    I did title pawn with TitleMax years ago. They did good and I was satisfied with their customer service so I went with them recently for a car title loan. Everything was quick and easy. Their staff was friendly and tried to help the best way they can.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Sept. 29, 2017

    I got a 30-day loan from TitleMax. I got it in about 45 minutes max which is reasonable considering that I read online it usually takes at least 30 minutes. The process was smooth. I was able to go through and finish up some other things that I had planned for that afternoon. Though I wasn't approved for the amount that I was requesting the manager went ahead and cut me an extra $50 check. The manager said, "It's not going to meet what you wanted but it's getting close to it." And I really appreciate that.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 28, 2017

    A friend referenced TitleMax to me and I chose them for their ratings. I heard about how they worked with clients and made sure they're convenient. I needed money for school because I had a few days to pay and it's my last semester, so I wanted to get it out of the way. I took out a car title loan and it went smoothly. They asked the basic questions and were really professional, which was a plus.

    The customer service was outstanding and they were very helpful. They made sure I understood, followed through with the signing people and explained what's stated in a short time. Working with them was such a relief and it's the first time I ever asked for a loan, so I asked them if there will be interest or fees and it was a closed deal. I got approved and my books were 100% paid off. I was expecting a certain amount of money and they exceeded that, so it's a plus. However, I had to give the first payment the following month and it was too soon.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed Sept. 28, 2017

    I live nearby a TitleMax and I got a title loan from them. The process was completed in about 30 minutes and the service was excellent. My life's a little bit easier now since I was able to pay our full debt ahead. I'd recommend TitleMax to a friend.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 28, 2017

    Everything was easy with TitleMax. I only needed the loan for two months and their staff was real cool, easy and friendly inside. They were awesome.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed Sept. 27, 2017

    TitleMax had better choices. Their rep was friendly, kind, willing to help me and explained everything down to the details. The process was great, and it took 20 to 30 minutes before I got a car title loan. I would recommend them to a friend.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2017

    Their rep was really nice to me and I liked him when he called me. Getting my car title loan was really a simple process and we made it a little easier 'cause I'm leaving out-of-town.

    Thanks for your vote!
    Loading more reviews...

    TitleMax Company Information

    Social media:
    Company Name:
    TitleMax
    Year Founded:
    1998
    Website:
    www.titlemax.com

    Media

    VIDEOS & IMAGES