Consumer Complaints and Reviews
I was a frequent user of this site for several years, almost daily. I paid the monthly fee for their premium access (A-List). I was a moderator for inappropriate photos. My account was disabled. As others have noted, it is almost impossible to make contact with this company. I have been provided no rationale for their action nor have I been able to discuss the matter with anyone from the company. I still have a recurring charge for their service that will need to be canceled. My actions to date have been to file a complaint with the attorney general for the state of California. I have notified OKCupid of this action and mentioned my next step is to contact an attorney to discuss filing a class action lawsuit. I have yet to hear from OkCupid.
OkCupid.com experiences so many scammers, until when their security and customers are paranoid when they see a ** Male, OkCupid deletes the account. I have experienced this three times with OkCupid.com. Of the 25+ online dating sites that I have experienced (research purposes), I experienced very little traffic while on their site, before OKCupid repeatedly deleted my account. They are a low value dating site.
This is the best online dating site I tried, and I tried many over the years. It encourages long profile essays by providing profile sub-headings, and also encourages answering questions, both of which reveal a lot about someone's personality. OKCupid (OKC) provides an algorithm that lets you score how important different questions are to you, which in turn lets you narrow down potential matches. No other website I tried did this.
At this point, their monthly fees are low compared to industry average. Emails from potential scammers (IP address and specified city mismatch, I'm guessing) are flagged with a message warning of funds transfers. There are many users using OKC world-wide which means that there are many people to contact on a daily basis. Wish list: more transparent algorithm, return to client-authored-questions, being able to see a full list of matches as it appears that only a subset is shown at any one time (I believe this limitation is only in part due to some users wishing to only be displayed in match results while online). I'm a paying member of OKCupid, but occasionally use it as a free user.
I spent days answering all their questions as truthfully & honestly as I could. I even went over questions I wasn't sure of a second time. I made it quite clear that I only found fit, athletic, slender people like myself attractive & feel any chemistry for... Of course I also find a good sense of humor & intellect important too. I'm very wealthy & material things mean nothing to me. I just want an honest, loyal, long term relationship with someone I'm attracted to. According to OkCupid this is an impossible task. All I was shown were stout, unfit, fat & overweight women with no information about their education or any level of attainment. What a complete waste of time. OkCupid should pay you for answering thousands of questions & DOING ABSOLUTELY NOTHING WITH THEM!
Sav at ** took it upon himself to delete my account because I put him on notice about the number of scammers I was meeting. Some that I had blocked were removed by OKC but he realised it was a losing battle for him so to cut off his nose to spite his face, he removed me from the site... What a LOSER is Sav. Justin followed suit to back him up...even the input of a moderator who lives in RI and who supported my side of the fence did nothing for them to reinstate my account. This site is full of scammers in my opinion, possibly run by scammers as a tight ship...a bit like the Black Pearl in Pirates of the Caribbean. Woe to Sav. To all those who work at OKC... doomsday is near for you all.
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The Good: I loved the idea of "match percentages" and that I could browse invisibly. The price seemed reasonable, and I got a fair number of Likes and messages. I did chat with about 5 real people, with no success. The Bad: Catfishers. Everywhere. It was a total disappointment. If you must waste your time and money there, or if you've already signed up, let me give you some tips.
1) If a person answers exactly 15 questions (it must be the minimum for a match), even if they write a decent profile, they're probably not who they say they are. I noticed this many times. 2) If they ask you to "exchange contacts" (what American says that?) so they can get your email or phone number, ignore the request and block them. 3) If they're "away on business" or deployed, they are not real. They want your 'contacts' and/or your money. 4) If they text or call you at odd hours, even if you specify 'locals only', it's clear they don't know what time it is in your city; report them as a fake profile. Eventually, I dumped my membership like a hot rock. NOT WORTH YOUR TIME OR MONEY.
I was going on this website to find me a soul mate. Nightmare that keeps going and going. I have been away from Robert ** of Arnold since August. He had me arrested not 1 not 2 but 3 times. He said I was a nut. Well he was married and still is and would not get a divorce. They need to have a person to verify the information and tell a married man that he should think twice about doing this because he only had 25% chance of a relationship to workout. He freakin put a restraining order on me. I am supposed to be the one who gets punished. Well if someone does a search on him will find this. I say run run run like hell. Because he had a person with a disability since she was 7 years old. Thrown in jail 3 times. He is considered dangerous.
I was on the site for about 3 months and made some contacts then suddenly started getting error messages and found out my account was suspended but for no reason. Then several months later I opened another profile and again after 3 months it was suspended again for no reason. I had spoken with a guy who was on the site and the same thing happened to him. He claims if you don't upgrade to a paying membership within 3 months they suspend your account without warning so if you're in contact with someone you lose out. Total scumbags running that site!!!
Just like with everything else, this website must be approached with caution. I HAVE actually met and dated real men from the site. It's not the website's fault that people are liars, cheaters, and scammers. One guy I met was an alcoholic who couldn't keep a job and was trying to get over a long-term girlfriend who had dumped him. He was charming and highly functional. For a couple of months.
Another was bisexual. We dated for maybe two or three months and then he had some kind of meltdown because I didn't have sex with him on a date. I told him I didn't want to see him anymore. I found out he was bisexual later, when a male friend (who is gay) ran across the guy I'd dated when he (my friend) responded to a craigslist ad. I began to do some digging and saw that the guy had ads posted on several sites on the internet, posting for sexual contact with other males. And he used the SAME online name (and photos) on all the sites. Frightening because he had two minor children living at home that I suspected he'd taken from their mom in the divorce by coercion.
In another instance, I went on one date with a guy. Totally legit on paper. Self-made business owner. Not bad looking but short (which he was honest about in his profile). Jeans and a polo-style shirt but expensive material. Lunch at a fairly ritzy restaurant. He drove me back to my car in his expensive car. Cool... The next day he texted me, asking if I wanted to come over to snuggle and watch a movie. Not cool.
The most recent guy I met on the site has become a good friend. We e-mailed on OKC for several months then he decided he was getting off because he was having no luck and he said he was tired of seeing all the weapons and naked pics. He lives several hours away and we e-mail frequently. Nothing romantic, just good-friend stuff about our lives.
Like others have mentioned, I have had a few issues with the "moderators" and the site in general. Currently I'm having a problem changing my e-mail address. In the past, I received an e-mail about photos I had posted. But I knew who did it and why. A guy I had been e-mailing with who seemed cool requested my phone number. During our one conversation, he began making bigoted comments about the LGBT community. That was unacceptable to me and I told him so. He got mad and began ranting and raving. I told him I no longer wanted to continue the conversation. After I ended the call, I blocked him online and on my phone. A few days later, I got the e-mail about my photos.
In the years that I've been doing online dating, OKC has been the least active for me in terms of actually meeting people in person but again, it's not the site's fault. I am and have always been a free member so I can't speak on the comments I've seen about monetary issues. My advice to everyone is to proceed with caution and use common sense when dealing with anyone you meet online.
I have been on this dating site for about three years. At least half of the profiles are trashy. Men do not even complete their profiles nor answer the questions. Photos of men and women are ugly. The site is not checked by professional nor ethical people, and they do not even answer complaints nor reports. In other words it is one of the worst I have been on. Half of candidates, at least, are fake profiles and con artists. I spent most of my time reporting men for fake photos, locations etc... It has been hacked and infiltrated by a lot of people from Africa who are "gold diggers", by travelers who work out there in the world and whose address is vague. Registering with OkCupid is a total waste of time and you will be sorry for your experience.
This site seems to be launched to screw people, out of around 100 so called 'top recommended matches' I only found 1 person which really exists, all other guys went into excuses when it came to set up video chats, one hacked my email account and others tried to get money after a couple of phone calls. 98% fake profiles.
I believe there are a few moderators on this site that stop me from receiving my messages. I'm probably the best looking guy on the whole site. I get endless amounts of messages from females, but the moment the same moderator/moderators spot me, the messaging spree stops abruptly. I've gotten a bunch of numbers on this site. I've spoken to numerous women. So I know it's not 100% BS. I do believe everyone has their own experience. As for the other guy stating this company was created by Match.com, he's probably right. Most of these websites should just call themselves back page and put up an ad. I could go on with this rant, but I'd much rather file a review with the BBB.
It is a free dating website and the questions asked and the ability to form an idea of the people that participate is well organized. The photos are easy because you can enlarge them. Unfortunately the subscribers come from a vast area in the US as well as from other countries in the world so your chance of finding someone close to where you live are slim.
OKC has proven to be 50% porn site with 50% of the available profile to me being porn bots and 10% of those actually having links to porn sites. When I complained to OKC about this they pushed it off onto to me stating that "I" have a scammer problem and that "I" needed to block these people. Well I guess "I" don't need to use this site.
I paid to join their Premium Service and sent out over 600 emails and got 3 responses. As a reference, I am on other sites where I received 5-10 emails a week. When you join their A-list, you get to see " Who Liked You" and over the 30 day period, I received a total of 4 likes. Well, my 1 month subscription ended yesterday, and within 8 hours I miraculously received a total of 10 more likes... Yes, over 30 days I received 4, but after my subscription ended, somehow I received 10 more. I am 99% sure OKC does this purposely so they can bait you to join, but save your time and money - this site is a total scam - especially the pay service.
I've been on OKC for around 6 month and had around 100 "recommended match" contacts, had several phone contacts, one over 2 months, only 1 of seem was a real guy - We had a skype chat, everyone else turned out to be a scam. It's always the same story, widowed or divorced father, inaccessible as an offshore rig engineer, no chance to video chat, after a while suddenly accident or serious sickness of child and financial trouble. One of the contacts send me an email with a link to "wordpress" to find his pics. After that my email account was hacked. Another one wanted me to send him money to buy an Apple MacBook Air. Hahaha. I wonder if they are using my profile now to screw other people. I'm sure all the pics on the fake profiles had been "stolen" from unsuspecting users before. Is there any chance to find out if they are using my details now as a fake account?
I was scammed by what appears to have been a malicious financial attack on my resources. Yes, I participated unknowingly and got caught to the tune of over $3000.00. The transfer of funds is complicated, but I was scammed! Am in contact with IC3.gov, an arm of the FBI dealing with Internet crime. Also, with the USPS as there was use of the mail service. Also, Western Union. There seems to be no way of contacting OKCupid or at least my attempts are not planned well enough to get their attention. I found their website to be loaded with a lot of overweight, unhappy, reticent and not too cool women. Have done much better on other sites. Honesty in photos as displayed need policing! Left the site in disgust.
This site sucks! Too many women looking for a hookup or a man who has money. When I respond to an "interest" their profile is deleted. Scammers from all over the world. It's sad how the online ** take advantage of people when all they want to do is meet someone. Your best bet is Zoosk because this ** site will just jack you for your money.
Account was deactivated. Filled out online comment card multiple times. Was told that my account had been deactivated as I violated terms of service. All my pictures were mine, I didn't send explicit messages, and I'd been a member for close to 2 years and used the platform daily. I was also a photo moderator. Responded to email and never heard back. They don't care about their customers, whether you're paying or not. Terrible customer service. Bumble is way way way better.
I was on this site for a little while, things were going ok and then all the sudden my account was suspended. I have absolutely no understanding as to why. I didn't use foul language, be unkind to anyone or be offensive. That's not my nature. The site says I violated policies but did not explain. I am at a complete loss to their reasoning. I did get the impression this site is very sex oriented and that's not what I am looking for. Personally I would not recommend this site to anyone who is looking to find serious people.
I found out someone had created a fake account using my real name and email accounts. This person posted fake photo and information online using my name. This person had carried on conversations with 7 unsuspecting females. I had tried to contact OkCupid to inform them. I filled out their online form and informed them. They are not responsive. I did a Google search and found email@example.com and send an email. That is not a valid email address. There just seems to be no way to contact OkCupid. And since they are non-responsive, I had to take matters into my own hands.
I did want to but clicked on the link in the welcome email. I saw the profiles created using my name and email, as well as all the fake information and multiple conversations this person has been carrying out posing as me. I replaced all the information (some you cannot edit, like the name) this person posted with a warning message that this account is fake and the person is catfishing. I viewed all the conversations this person had in the past few days and replied to each person personally - telling them they have been scammed.
It is appalling to me that OkCupid does not have the safety of its members as a priority. Firstly it is almost impossible to contact them. Secondly, they are not responsive when you do comply with them and fill out the form online. They just simply doesn't care if folks are scammed or get hurt. I would not recommend anyone to sign up with them.
OKC needs to have age filters and make the questions section obsolete. 20 somethings sending messages wanting to get to know me. Right. This used to get a decent site and now it's equivalent to Tinder and POF.
Terrible website. Besides that there is not a decent guys up here, most just looking only for sex and hook up, this websites blocks with no explanation at all. Does not matter how nice you are and follow rules and answer a questions. They are do block you, especially if you do not pay them extra money and customers say they are pay and get bad results and also got blocked. On the log in message they say “We are having a technical issues. Please come back later.” I was logging in back for 6 month and was reading other's reviews. They all said they never got unblocked. Now, when I sent a few times form for questions, guess what they message said “We receive all messages, but do not promise to respond all.” (Mine never were for even few accounts). They are playing games and do not care about their customers. Would not recommend them!
It's called cat fishing... Fake people with fake pictures; OkCupid allows people from all over to world to message you pretending they are local because they can put whatever city they want. This guy who went by the name of Evans ** turned out to be from Nigeria and asked me for money! He was nice but only because he wanted me to Western Union him money (Western Union is another scam of a company who allows wires to strange countries & is well aware of it). Well his profile turned out to be a scam. Why would OKC allow strangers to say they are from USA when they are not? Especially Nigeria - where all scams comes from. I got so tired of guys messaging from India, whatever. At least other apps will not let you change your location.
The last straw were guys claiming they are military away on duty when they really are not military service members but try and get you to feel sorry for them. They are scammers too who only want your hard earned money ladies. Who wants to date long distance anyway? I was in a military family for years so you don't fool me. The local guys are trashy who they lie about their education level. They are only into hook ups and not into relationships. No thanks OKC.
I was on okc for a year. I received the infamous email where they allow you access to better looking guys. I learned a lot on this site, and none of it good. Everyone who pays for online dating is nothing more than a commodity to these companies and as consumers we know that, but on okc if you're female you are especially treated as a commodity, but as a consumer, ladies you are not getting what you pay for.
Okc has members they hand select as watchdogs to report on inappropriate profiles, mainly photos. Most of the watchdogs are men, and I cannot count the number of male profile pics I saw that were inappropriate and remained on site for months and months, besides that, about 20% of male profile pics are of cars, trucks, motorcycles, and landscape photos. I decided to post my main profile as a sunset to slow down the unwanted messages since okc would not provide me their incognito service, as a woman if you don't have your face up front and center, you are basically ignored, so with my sunset photo as my profile pic, I was flagged immediately by a watchdog as having an inappropriate photo, and okc removed it.
I paid for incognito so I could search through profiles privately, they took my six month payment for incognito at 19.99 a month, that's 120.00, and okc applied it to a continued membership instead, not allowing me to go incognito. I contacted them over 7 times without a response. Turned it over to my charge card company. If you still want to take on the grief of okc, don't do it unless you live in highly populated area. KC is not a small town, but there wasn't much to choose from on that site for men in KC. I'm in my 40s.
I received a lot of angry messages, my profile was nice, my photos were nice, but I was instantly attacked on the site; "someone like you would walk right by me if you saw me out somewhere and you'd look at me like I didn't exist", "I read your profile, you're probably a stuck up b", not to mention all of the vulgar comments, which I won't repeat here. I had a date, one date, and not local, it was close enough for weekend dating, it didn't work out thankfully. He was a serial dater, alcoholic drug addict. Looked 15 years older than all of his photos, desperately trying to hide that fact when we met face to face. He was so amped up on the date I didn't want to trigger any behavioral issues, I drove, picked the restaurant, drove him back to his car, gone and done.
I met an Australian man named Ayapi. He seemed nice at first. He is 50, has a daughter, and suppose to have a business. He started asking for sex very fast. I dealt with it. I was going to fly to NSW, Australia to meet him. I changed my mind because he would call me the B word. Ayapi had a temper. Aka, Costa. He soon would tell me that he lost his job, he had to move with his mum. He would dry bag, but didn't ask me for money. I really liked him, we had things in common. I soon found out he has genital herpes, he is promiscuous, and he's a liar. He wanted just to meet women for his sexual gratification. He would make up excuses not to video chat face to face. All his pictures looked different. He has been on OkCupid for years, and his pictures are very old.
I started to think he is a romance scammer. This is why he looks for women across different countries and states. The man is a con man who has lured different women for years in his web of lies and deceit. OkCupid has losers, rapist, and scammers on their sites because it is free. Women and some men are not safe. There was also a man who went to prison for stealing money from women on there. I went out with him, but found out later.
This is really just another *one-way* business where the originators get a lot from you without giving you much, or anything, in return. Typical HBS model.
I recently bumped into two guys up here that asks for money. They will be friends with you for two wks and then using different reasons to ask you for money. And with one I did gave him the money, but then he continue to ask for more with larger sum, and then when you told him you have no more to give, he turns around and start criticizing about you and how bad of a person you are. But when asked "when will you return the money", he then blocked you on WhatsApp. This guy is using this ID call: **, with a telephone number of: **. And another guy name under ** also used excuses to ask you for money, and when you neglect him, he keeps on calling you via WhatsApp, his number is: **. But what is the most annoying is that when I report to OKC about the fraud and scam, using this title "[Complaint] Why are there so many scams and fraud up here on okc?" this was their reply:
"Hi, Thanks for your message. It looks like you're writing to us about password or login issues. Let's get you logged into OkCupid! First, go here: http://okcupid.com/lostpassword and enter in your username or email address. This will send an email to you with a link to log into OkCupid. You'll want to be sure you're entering the email address associated with your OkCupid account. If you don't see the email from us, check your spam folder and look for an email from "firstname.lastname@example.org", which is our automated email address.
If you've already tried this and it's not working, or if you don't have access to your account's email address any more, reply to this email with your username and the email address linked to your account, and we'll manually reset your password for you. Thanks, OkCupid Support." Apparently this is an auto generated email, and as soon as I received this I replied, but up until now, it has been more than 3 days, and no response from OKC at all!!!
This website should have a screening process. I was on for 2 months and just decided it wasn't worth the trouble. I complained to OkCupid but I have no idea what they do with the info sent to them. I have a folder filled with evidence that men on OkCupid steal photos to use on their profiles. It's crazy! I even contacted a businessman in Colorado to warn him that someone's using his photo. There were a few photos of Russian actors, a real estate person. How about the same exact profile with various people's photos? These people have no idea men are using their photos. This has got to be illegal. Someone needs to investigate.
There is a user named ** & ** named Hector that meets woman online, convinces them they are in an exclusive relationship, hiding or deleting his account until he can convince the woman to delete theirs. Once they do, he gets back online looking for more women. He will start asking to borrow money. He will not pay it back. When he gets caught, he gets verbally abusive and being that he is a police officer, he will threaten to have you arrested for harassment if you keep asking for it. I actually contacted his Chief and was assured that the money would be paid and it still has not. Do not fall for what this guy tells you. He is a scam artist who uses women for sex and money. I reported his profile to POF and it was no longer there after a few minutes. I have also reported it to OkCupid and is still a user after numerous complaints. I am wanting to make women aware of what this guy is doing.
Mark BrooksOnline Dating & Matchmaking Contributing Editor
Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch.com. He prides himself on being a New Media Futurist and can be reached at LinkedIn.
OKCupid.com is a free site that offers members the ability to upgrade their experience by subscribing to a premium membership. Created in 2004, the site serves millions of members through a unique profile format and optional question and answer section.
- Unique profile format: Many dating sites only ask members to tell a little bit about themselves and who they are looking for. OKCupid makes it easier to learn more about prospective dates through open ended profile questions including six things you can't live without, what you are good at, what you are doing with your life, what you like to do on a friday night and more.
- Thousands of optional questions: OKCupid has a unique feature that allows you to answer as many or as few multiple questions on topics ranging from values and relationship goals to personal hygiene and basic math skills. You can then compare your answers to those of people whose profiles you are viewing.
- Advanced search algorithm: Users can choose both physical and value-based attributes to search for, improving the quality of the matches they find. Some criteria are only available via upgraded membership.
- Anonymous email network: Users can email potential matches through OKCupid.com's own messaging service, allowing them to keep their identities and contact info private until they are ready to share it.
- Profiles are screened before being posted: OKCupid.com staff screens profiles and photos before posting to ensure only appropriate information makes it onto the site.
- Best for People looking for long-term relationships, people looking for short-term relationships, and people looking for a large dating pool.
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