Match.com Reviews

I started trying Match.com about two years ago and found the service was not as productive in locating people as I expected. I canceled the service and several months later received an e-mail stating that someone was trying to reach me. I reactivated my account for 30 days to get the information but Match.com continued to bill me for six months of use. I did not authorize this action and when I called to complain, I was told there would be no refund by Kathy.

I have received only fake people contact me since I signed up 10 days ago. I called and requested a refund. I was refused and after the second complaint call, I was told I was doing something wrong with my searches. My complaint was from everyone who contacted me. They are all fake. All I want is a refund and be removed from the website! I want my money back and be removed from the site. The devastation to be on this website with all the scams doesn't have a price for my emotional and disgust in what has happened whereby they won't let me get my money back and get off the disgusting website.

I looked at my bank statement this morning and I had a charge for $121.64 from Match.com and I didn't even order it or signed up for it. I want out of the service I haven't used it and I don't plan on doing so. I want them to take my name off their mailing list.

I had been a subscriber on and off. I recently received an email and used the free three-day trial. The email was a fake and I promptly canceled my account within the three-day trial period. I received a confirmation of cancellation via email stating that I would not be charged on September 7. On September 12, I checked my credit card balance and found that in fact I had been charged.

I send an email to cancel my subscription with them and try to contact them. The number they give me doesn’t work and took money on my credit card and was not supposed to. How can I be helped?

I signed up for a Match.com profile, and began to email women who I was interested in. I immediately discovered that I could not send them a photograph via Match.com's email service. This created a huge amount of negativity. When I tried to send the ladies an email through which I could send them a photograph, Match.com stripped it out and replaced it with the ineffective Match.com email.

I initiated a six-month membership with an explicit guarantee of a free renewal for six months if I did not find a match. The company refused to honor the guarantee and will not return any correspondence to that effect.

I changed my password and now I can't access my account. So, I want my password changed back to the original ** and if this doesn't work, I want my money refunded back to my credit card. Send a reply to **. Consequences: not able to access my account.

I believe this site is a fraud and is milking lonely, innocent singles out of thousands of dollars. An investigation needs to be done. I believe many profiles listed are phony. I would opt for a class action suit. Consequences: initial investment $115, wasted time on internet profile, writing to phony women, etc., approximately 50 hours.

I received multiple bogus, fake profiles, 3 were same picture, different states, different profiles. I have been on this deceiving site for 2 1/2 years. When I wrote to complain, not only was I patronized with multiple contacts of profiles that didn't exist, my subscription was cancelled 12 days into a 3 month paid subscription. Consequences: more than 2 1/2 years of paid subscription, humiliation and deceit.

I didn't get any service I requested from Match.com and they withdrew money from my Visa account in the amount of $44.39 on August 1st, 2009. I contacted them a week ago because I didn't receive the service I requested from them to deposit the money back into my account and they refused to do so. I told them that I am no longer with them since August 18, 2009.

Nearly 6 months ago, I cancelled my subscription and in my account preferences, I asked not to be notified by email if any match were to contact me. Twice in that time, Match.com tried to entice me into renewing/paying for subscription because they said someone had emailed me. When I tried to contact them my phone, they said they were only available to take calls during the week. Yet, the website says you can call them 24 hours a day, 7 days a week. How convenient that they spammed me on a weekend, when I can't call to complain. There is emotional damage, whenever a company like this one attempts to exploit people, especially aging people.

Match.com, an Internet dating service, offers a highly misleading "6 month guarantee". This guarantee, advertised on television and the Internet was specifically the reason I joined. They state "Find someone special in 6 months, or we'll give you 6 more months free". The method by which they "administer" this guarantee is clearly designed to ensure that consumers will "fail" to complete their mandatory steps to grant the 6 month free extension. And therefore, this "guarantee" is in fact false advertising designed to attract consumers without actually costing Match.com much of anything.

As a recent subscriber of this company, I had an expectation that at the very least I would be interacting with true individuals, not bogus parties trying to scam me. I have only been a member for three weeks and have already had three interactions with individuals that have obviously misrepresented themselves. An e-mail response is obviously not the person who wrote the profile. Examples: broken English; if you try to talk about the local area they say they live in, they say they are currently out of the country. By the second and third exchange, they start telling a story of needing help. I have never let it get any further than this after researching on Google and seeing pages and pages of complaints and familiar MO's that other members have experienced. This is how it works:

There are foreigners posting fake photos to email and scam women out of money. Their story is always the same. They are contractors (usually in Nigeria). Something unfortunate happens and they need money to get back to the U.S. I've put Match and other sites on notice of these people and am always told to contact the FBI. I also receive emails from men expressing interest in communicating with me, but my reply (emails) never go through and their profiles are never available. I have put Match on notice several times and received automated responses that the technical issue must lie with my settings. This is obviously some deception with Match. I have asked Match to refund my 90-day subscription fee.

Match.com’s site will not accept the password that I have used for 2 weeks. Match.com issued an email that did not help. I responded by asking to speak to a live advisor. I have not had any luck with that particular request. If match.com can not provide service or keep their contract agreement, I would like a refund.

I subscribed and Match.com has taken the money from my checking account. Now, they won’t let me sign in stating there is a problem with my account. I am out of $108.

They promised five matches a day and for the last three days, I have had no matches. They also say they will answer customer service e-mails within 24 hours. I've sent three e-mails and have never gotten a response.

For some reason, they refunded my subscription. I sent them an email to find out why. It says that I will get a reply within 24 hours. No reply. The web address I was to use to email was - resolutions@match.com. That address sent me here. so I decided to let you know. I ended up emailing them through their contact us web site. Can you help? I was supposed to meet up with this girl I have been talking to for 2 weeks. I have no way to get a hold of her. She probably thinks I flaked on her.

Match.com deducted monies from my account without permission.

Having met a lady of my choice, I asked Match.com to cancel my membership. They did not do so, but they continued to send me details of other ladies and then billed me using my credit card details for a further term. I don't want to be a member now, so I asked for a full refund. Match.com has never responded. I begin to feel that the 65-25 pounds taken by them will never be returned. This sum of money is roughly equivalent to $100 and as I am nearly 72 and living on a fixed pension of modest proportions, it is money I can ill afford to lose.

I cancelled my subscription online in February. The company charged my credit card $101.31. They keep delaying the cancellation and credit as promised. I have to keep calling and cancelling. They still have not credited my credit card as promised. Also, I asked them to stop emailing me and to stop renewing the subscription. They keep charging my credit card without my permission.

I specifically requested to be matched with ** men only, yet my last few weekly matches have been almost exclusively men of ** and nothing even remotely in common. I paid them to find me men of similar interests specifically spelled out in my profile and questionnaire and that they claimed that they would do. They are not doing this. Also, when I got winked at or emailed, communication is suddenly cut off even though these men have expressed a specific interest in corresponding with me and started communicating. Also, some of the winks I have received through the Match.com system, Match has claimed they cannot find the profile of, so I have not been able to respond to these members as I would like to even though these winks have been sent through their system. I believe this is a deliberate attempt to keep a person on their site indefinitely to keep milking them of their money. If the system worked the way they claimed, it would be a great idea.

I cancelled my match.com subscription about 3 years ago. I don't have access to their system anymore. However, they refuse to take my profile and photo off the search. They are using me and probably others like me to show subscribers they have a larger base then they actually do. Very unethical!

Same situation as the class action suit states. I was on Match.com and sent out over 60 emails with 2 responses. Some profiles people filled out stated their contract was ending on a specific date. But those profiles were still coming up as active people to date and I would be sent those people as potential matches. The other thing is that in the 2 months or so I used the site, I sent out over 60 emails with 2 responses. And maybe I had one person email me that was an honest living person.

I have to agree with the guy suing match.com. I have experienced the same thing and it can be depressing. I have been on match.com several times and notice profiles/pictures of women. For example, a 28 year old sexy female says she is looking for a male in between age 40 to 60 years old and when you send her an email, you never get a response because I believe these are fake profiles to lure men to join. I even notice a profile/picture of a girl on match.com and saw the same girl picture on an advertisement ad on a web page on Yahoo.

I have a credit card account which I had kept inactive in hopes of paying it off. I hadn't used it in 3 years and was making regular payments. I recently decided to take a look at where I was balance wise. I was shocked to find my account was being charged monthly by Match.com. I have never called or authorized an account with this company.

Deceptive business practices that Match.com (Match) uses: They force all customers to be enrolled in subscription auto-renewal by default. They hide the section on their website that (supposedly) allows customers to opt out of auto-renewal by miswording the hyperlink. They don't honor emails sent by Match employees that specifically state that auto-renewal has been canceled. They don't notify or email customers when charging the customer's credit card. Customers only find out when receiving their credit card statement. By then, it's too late. A follow-up call to Match will only result in Match customer service telling you that you should have called earlier. **!

I met a guy from Match.com online and emailed him. He emailed me back and I starting chatting with him on Yahoo IM. He told me the story that he was from Tampa but he was out of the country in Nigeria building a bridge. He said he was a contractor. Both parents were deceased, wife was deceased and he has one son. I asked probing questions, which he answered vaguely. I started to get suspicious when he started telling me he loved me after our first chat. I told him that I needed to meet him and that I would wait until he returned to the states on June 15th.

I met a guy from Match.com, and emailed him. He emailed me back and I started chatting with him on Yahoo IM. He told me the story that he was from Tampa, but he was out of the country in Nigeria, building a bridge. He said he was a contractor, both of his parents were deceased, his wife was deceased, and he has one son. I asked probing questions, which he answered vaguely. I started to get suspicious when he started telling me he loved me after our 1st chat. I told him that I needed to meet him, and that I would wait until he returned to the states on June 15th. He set up times with me to IM me, and chats with me every day. Yesterday, he told me that something terrible had happened. He told me he was mugged by hoodlums in Nigeria.

I joined Match.com about 6 months ago for a 6-month period. About 2 months ago I cancelled my membership so they would not auto bill my debit card. Today, my account was debited $107 and now I can't even log on to their website to dispute it. I have never had a problem logging onto it before. I think that this is some kind of scheme they employ so you can't contact them to discuss this. I tried logging onto other Match.coms around the world and had no problem. They somehow block individuals so they don't have to deal with them. They ain't done dealing with me on this matter! I am on fixed income and had not planned on this charge at this time. I was working when I signed up but now I am disabled and can't work. I need my money.

This company debited my checking account and gave me a phoney website to try to get my money back. I did not have the funds in the bank and I did not authorize this transaction.

I did not authorize someone to use my debit card to enroll in your company. I have done the research and they signed up in February. I need someone to contact me as soon as possible. I need to resolve this issue. Thank you.

They renewed my membership and charged my credit card without my authorization or any notice. I found out that my card had been charged by chance. I just feel that I have been robbed. Stay away from this Match.com

I authorized a 1-month subscription to receive emails and IM. The very next month, they illegally withdrew $29.99 from my checking account and this caused my daughter's daycare check to bounce. I was then stuck with fees and other extra expenses. I have spoken to my bank and have had to issue a 6-month stop payment that cost me $40. If I wanted a longer subscription to this online dating service, I would have signed up for the yearly one. Now I am stuck with extra fees and Match.com does not get reprimanded. This is very fraudulent and if it were a person who used another person's credit card to withdraw money, there would be legal action taken.

I canceled a couple of times! They went in to my account and charged me for something I don't want. Isn't this against the law?! My bank and I are trying to stop this! I have bills to pay. This needs to stop.

They illegally renewed the service without my permission and took money from my account.

I have called several times to get my subscription cancelled. I was told it was done and that I would get a refund to my charge. This was never done. Today I called and insisted that the account was closed. I was told they could not do this because it had to wait until the subscription runs out. I insisted it should be closed immediately and will send a letter to the Better Business Bureau. The only way my account can be credited is to send an email to you. This account has not been used and we did call in plenty of time to cancel. I will also call and advise Discover that this card was not authorized to be charged. Your customer service has a lot to be desired.

I canceled my subscription to Match.com over a month ago. Now they are charging me again and want to tell me I did not cancel. This is a scam and I want my money back but they tell me they cannot refund it.

I signed up for their service for one month to try it. They billed me for a second month today. They never asked me to renew or warned me that I was going to be debited a second time. They just helped themselves to $40 more of my dollars. I called them to cancel and they said they couldn't give me a refund for the second month, though it had not started yet. It's a very slimy way of doing business.

Unauthorized funds deduction - I cancelled my subscription in February 2009 and learned that I still have an active account, by my fiance. I want the account cancelled and refunded to my account. I only took out a one month subscription.

I caught Match.com red-handed with a misleading claim on their website. The Match.com website clearly says you can receive emails even if you are not subscribed (e.g., even if you have a free account). It says: If I resign, will I still be able to receive and respond to email? Receiving email is free. You can receive responses even if you have never subscribed to Match.com. However, you must be a subscriber to respond to email or initiate a conversation with other Match.com members.

After Match.com auto billed me, I could not open the website. This is the only website I have problems with and I followed a number of standard procedures to resolve any problems that might have been on my end. I would still get email from them and could sometimes get into my account by responding to an email, but even then I was blocked from getting to my account info so I could not send a complaint or cancel. I finally found the customer service line on the internet and called twice with no resolution - evidently they have no tech support that can talk to a customer.

Match.com charged my account 3 times at $101.94 for a service I did not want to begin with because of false advertisement. I was under the impression the service was $16.99 a month for 6 months, not one payment of $101.94 for six months. The company reimbursed me for one payment of $101.94. When I realized through my bank that my account was in the negative because of two other charges from match.com, I called the company for my money back plus all overdraft fees, 5 at $25 and 1 at $50 that I had been charged because of Match.com's error.

I signed up for Match.com. Everything went okay for approx. 3 weeks. Then I got an email from them that they changed my password upon my request. I never requested that. Then I was blocked from the site. Five days later, I cannot get my money back and I still cannot get into the site. They are now telling me my site was hijacked and therefore pulled, and their resolution team would contact me within 48 hours to make restitution of monies and assured me that personal information was not compromised. i do not believe them. I would like my money back and I am tired of calling them and getting nowhere.

I have my username and password correct; however, it still will not log me in. Well I'm paying for something that I cannot use.

I have two charges on my credit card from Match.com. One has been refunded and one has not. They were on April 3rd and 4th. We haven't ever used this site and I need to know who used my credit card to set a profile.

I have been using Match.com on and off in the past 2 years. I have purchased at least 3 memberships and have never had any problem or complaint on my account. On April 5th, 2009, I have bought a 3 month membership with Match.com through their gift subscription offer. My payment has gone through and I have received an email verifying my subscription and was able to enter the site and contact members. I've made a connection that evening and have received a response the day after, April 6th, 2009. To my dismay though, when I have attempted to sign in again and read my messages, I have received the following message: There is a problem with your account. Please refer all questions to resolutions@support.match.com.

I am trying to sign up with Match.com, which does not let me by saying use another website. I only have this website, what am I supposed to do? I am a former member, does my website stay in your system permanently? And how do I sign up? Thank you.

I joined Match.com's 6-month plan. You pay for 6 months and if you do not make a match within the first 6 months, you get 6 months free. I was into my fourth month when I noted that my account had been blocked. Of course, customer service told me that they could not get into my account due to the block. I started trying dealing with the resolution team, only to be told that they also could not tell me why I had been blocked without a subpoena. I have now been dealing with the abuse team. I was sent a generic email saying that I could subpoena my records. I spoke to my attorney. She said I need to ask what type of subpoena I would need to file or if I need to file a formal civil action against Match in order to do a subpoena. Match responded with, again, a generic email.

About one week after I joined, my membership was revoked. I was advised via email that they didn't have to tell me anything, only that I had violated their terms of agreement. I wrote a couple of emails - one to bbb@match.com, which seems to be the individual who handles Better Business Bureau complaints. I did lose the $100 plus initially, but I received an email with a brief explanation that I was inadvertently cancelled, an offer of 15 days free, and a complete refund. It was worth escalating the claim.

I signed up for Match.com last night. I paid for a 6 month subs through my PayPal account. I set up my profile and my picture. I received emails telling me both had been approved. I started searching for people, emailing people, sending winks. I made connections and talked on live IM through the site to two people. I was on for about 5 hours and was feeling really good about the site. I had been a member of two others and didn't have any luck.

Used my credit card without my permission. I have been married since September 12, 2008. I do not use the dating site. They could have made an over the limit on my card. Now I have to pay 14.9% on the purchase.

In order to view profiles on Match.com, you have to fill out a profile. It's sort of like having to fill out a credit application to window shop. So there are plenty of folks on Match.com who aren't paying subscribers, just lookers who filled out the info to look and see if there were any interesting people out there. Match won't tell you who they are; they just let you send them email after email without delivering them, because they don't deliver to those non-subscribers. But if you're paying, they should be delivering your emails or telling you that they're not delivering your emails. That's part of the bargain. After all, that's what you paid for.

I signed up for Match.com knowing I could cancel within 3 days which I decided to do. Their cancellation policy is horrific! You have to call in, then mail in a letter saying you want to cancel with lots of specifics in the letter or it could delay the refund. Then it says within 10 days of their receipt of your letter, they will refund your money. This means they are holding on to my money for 3 WEEKS!!! This is entirely unnecessary. Next, they indicated that if I log into my account after the 3-day trial but before my money is refunded that it will in effect deactivate the refund request and they will keep my money! It seems like they are setting up a trap and it's horrible to the unsuspecting consumer. I WILL NOT use Match.com ever again! eHarmony, here I come!

I signed up for Match.com because they said they could find you a match or you get 6 months free. Well I found a match, only now I cant log in to talk to them. I don't know what happened. I sent them an email and they sent one back saying it was my connection, but it's not. Then they told me it's something else. So now all they're doing is giving me the runaround on email no less. I paid for a service and after about a month's work, I got what was promised... only now I can't get to them to see if it was a good thing or not. It's like they give a chance then they'll pull the rug out from under you. It's not right.

Hi, I had added myself to their e-mail list under **. I never joined. But I keep getting e-mail offers; I can't stop them. They ignore all e-mails, and there is no phone number anywhere to talk to these people. Please stop all correspondence from them to **. Thank you.

I only agreed to a one month contract and I have now been charged for 3 months. I want the additional 2 months off of my credit card.

Something's up with Match.com. I went through their six months' deal and if you don't find your match, they would give you another six months free. After three weeks of my free six months, I'm suddenly suspended for violating the terms of their policy. No explanation, no way to ask what exactly I did to be kicked out. It seems odd. Three weeks later after six months of no apparent problems, I've suddenly violated their rules. No response to my inquires. Just an email saying we don't have to disclose why we've suspended your account. **, Match. You're crooks.

I signed up for a three-month subscription to their services. I rejected the auto-renewal option expecting my subscription to expire at the end of the three months. To my surprise, my credit card was just charged on 3/19/09 for an additional $59.97. I had not used my Match account in over a month, and I logged in to discover that it showed my account was set up on an automatic renewal. When I emailed customer service, I received an automated response stating that the terms of my subscription agreed to the auto-renewal. The company should have at least sent a notice that they were going to charge my card, then I could have canceled the service before it was charged. This seems to be a scheme for Match to continue generating revenue at the expense of unsuspecting past customers.

I joined their 6 months free if you don't find someone. My profile was visible and I met all requirements. After 6 months, they say there's a problem with my account and to go to resolutionssupport@match.com, but there is no such place. Also since joining them, it seems my information regarding my personal information had been sold over this site. Most of the people I e-mailed, there was no such person. Going back to find them, there was no such person in accounts.

Charged me another month's subscription but I only signed up for one month (paid for my daughter to sign up: Cherise **). I want the money refunded. Please call me back ASAP!

This was back in 2002. I was thinking about signing up with Udate.com so I found the (cancel my account) page first, then I signed up with Udate using my debit card. After that for some reason the (cancel my account) page was no where to be found. I'm guessing they logged my IP address and every time I logged in the page was gone or something. This sounds really stupid but it gets better. After a few days of using their services I emailed help@udate and explained that I had signed up and cannot find the page on their site to cancel my account. The reply: (I don't understand your question). Ok, I thought no one can be this stupid so I wrote them back and again explained that I signed up for an account with Udate.com and I can't find the page anywhere on your site to cancel my account. The reply: (I don't understand your question). At the time there were 2 links on their page for help. One that said email help@udate and the other, email the president@udate. I found this to be strange because why would the president wanna take the time to answer 100s or even 1000s of emails. This is what help@udate is for.

I questioned my bank about an item that was charged to my account on 3/16/2009 in the amount of $101.94. Much to my surprise I was informed that it was a charge from Match.com. When I initially signed up for their services in Sept 2007, I signed up for a 6 months subscription, which I did accidentally and couldn't get the subscription reduced no matter how hard I tried. I thought in signing up for a 6 months subscription when the 6 months was up so was my subscription.

I have been on there 6 days - no results such as emails or chats, and sometimes I cannot log onto the site. I am in the 7-day trial period and I am very dissatisfied with this site. I want my full refund sent to my credit card you have on file. I’m aggravated at this site; they promote it to be so great and it is not. They feed you a bunch of crap and lure you in.

I didn't pay to get into Match.com. But after a few weeks, I have tried desperately to have them take me off!!!! When I try to unsubscribe, they say my email address is invalid. It's the one they contact me with! I've emailed them and they ignore my requests to be taken OFF!!! I WANT OUT!!! I don't think they have my credit card info. I HOPE!!!

I have subscribed for three months and used Match.com services only for less than a week. Recently, when I wanted to sign in, I am told I have a problem with my account. I do not understand. I was also asked to forward my problem to Resolutions. This is my question. What is wrong with my account? I am scared. Please solve this problem for me. Thank you. I trust you.

I cannot get on their site (Match.com) to cancel my subscription. They also do not have a voice mail on their phone and so they will take over $100 off my credit card account tomorrow! I have had so many scams to deal with lately. Wells Fargo removed $8,000 from my account and will not return it. I had sent a wire for $197, and was helped by the manager to fill in the form. My $ sign looked like an 8 so they removed $8,197 and they would not return it even though he had said, "And it is only $197?" and I said yes. There was nowhere on the form to write it in words. This was in July 08. It was Wells Fargo in Bon Air Shopping Center in Greenbrae, Marin. It has been a difficult year.

I subscribed to Match.com. The very next day, I tried to log on and it stated that there was a problem with my account. It directed me to resolutions@support.match.com, but it states that there is no such site. I would like a refund of $96.00. They have debited my account for $96.00 and am not able to get a refund. I am scared that they will continue to debit my account.

For some odd reason, I cannot enter into Match.com. I don't understand why. If this problem could be alleviated, I would greatly appreciate it. Thank you...

I wanted to cancel my account as my paid period was up. I couldn't find a way to stop automatic rebilling on my credit card. So I changed my credit card to an old one that was canceled. I did try using their online cancellation but it wouldn't work. It just gave me an error message. So I tried to email them online where you can't save a copy of it because they make you use their stupid online messenger but it just says, "Thanks for writing. We can't respond to everyone who has a suggestion but rest assured we will read all suggestions." I didn't have a suggestion but it was the only way to contact them. I told them I tried to cancel and said they are so secretive with their phone number they make it impossible to contact anyone.

How RIDICULOUS do you all sound right now? If you put your credit card information on the internet to pay for anything, MAYBE you should actually pay attention to the terms and conditions. I was on Match.com and it says it in BOLD letters as plain as day THREE separate times that Match will automatically renew your account AND it provides you with the cancellation date. You all complain about it's in the fine print. Well, maybe after realizing that a few hundred times, you would READ IT!? I am not saying Match is perfect nor is it without fault, but my goodness, take some responsibility for yourselves.

I joined match.com on August 8, 2008 for one of their free 72 hour promotions. I tried to cancel before my 72 hours, but they had already taken money. I kept trying to cancel (I have screenshots of cancellation notices), but they keep renewing me! I have written to all their email address and they are ignoring all my communication. Match.com has caused me a high amount of stress which has made me quite ill. And they owe me 65 UK Sterling.

I don't know what happened. I can't log into my account. Please tell me how long does it take to fix this problem? Otherwise, please return my Money back. Thank you.

I filed a complaint on February 22 stating that there was a problem with my account. I was just wondering how long it takes for a response. I never used foul language or made inappropriate suggestions. I just want to find out why my account is in limbo. Please either reinstate me or refund my money. A reply would be nice. Thank you.

I tried to contact customer care to discontinue my service and there is no phone number. I also tried to click on the customer care link and it takes me nowhere... It simply gives me an hourglass. I have tried this several times over the past two weeks and have the same result every time. I will lose $60 that I invested for a 3-month period. I am also uncertain how to turn it off for the future.

This was my first time with match.com. I started communicating on January 15, 2009.

Match.com is fraudulent. They just charged me an unauthorized renewal fee and will not refund it. When I checked on my subscription status, it said that my account expires at a certain date, but it does not say canceled. Apparently it needs to be specifically canceled. I called the day I saw the charge and they will not refund it. I offered for them to charge me for a day's service, but they won't.

I applied for the 6 months paid with a guarantee of 6 free months if you followed specific instructions. One of the instructions was that you contact five individuals each month. I painstakingly made sure each month that I followed all the instructions and it's not the easiest thing to do while deployed. I had to take my laptop to an internet center in order to open Match.com because the site does not allow access from the provider we have in Baghdad. The 6th month of my service, I checked to make sure that all the checkmarks were green before I logged off. Then my account was charged this month.

I had opened an account with this ** service. After my money has been paid (subscription), they did not let me log on again. It says that there is a ** problem with logging on. So sort this problem out.

I cannot log on to Match. It says there is a problem in red letters. I have called two times. First time, I was told it was a mistake and the problem would be fixed within 48 hours. Second time, I was told he did not know the problem and I would be contacted in 7 to 14 days. It had been a week and still no results.

I try to log on and it will not let me log on. It says there’s a problem. I have paid for 3 months of service, need to get the problem fixed.

This is the second time I have a charge on my account from Match.com. Last month, it was $8.09 and this month it's $8.22. I have never used Match.com! They do not have a phone number where we can call them on. I just closed the credit card as of today. Match.com should do a better job of verifying credit card numbers.

I was banned from Match.com for no valid reason. I did not use any vulgar language in emails, profile content, or pictures. I played everything by the rules. I tried contacting them, and asked for a phone response as well. Here is what they wrote on 2/11/09: “Thank you for taking the time to write us. Due to our privacy practices, Match.com cannot disclose the specifics leading to the termination of your account; though, we believe this action was in the best interest of our member community. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law.”

I opened the site Match.com. I am a paying member. My username is ** but I cannot open it. When I opened it, it says, "There is a problem with your account. Please refer all questions to resolutions@support.match.com." What do I do? Do I use my money?

I am updating my situation. I signed up for the free trial, and they immediately took the funds out of my bank account. I cancelled before the free 3-day trial was up, but they wouldn't refund my money. PayPal wouldn't refund my money either because they said Match.com denied my request for a refund; they have my IP on record that I agreed to pay for the service. I agreed to pay for the service only after the 3-day free trial. I had not committed to signing up for a full subscription yet! So, beware if you see this on their site and just want to check it out, thinking you're checking it out for 3 days free. They will charge you even if you don't want to continue with a full subscription! It's false advertising in my opinion! I just got my money refunded (13 days later), but it took a lot of work, aggravation and time!

This online company that matches dates fraudulently keeps customers by not allowing the other party to receive their emails. This keeps profiles online forever teasing them with interested people you can never get an email to. I had the experience of knowing a potential date's real address and we noticed that when we sent emails through the site, they didn't reach either one of us. I then had a few interested people email me and I sent emails back to them and they never responded mysteriously making me think they changed their minds.

I paid by PayPal and it wouldn't let me access my email, so I thought maybe there was a problem and paid again. I still can't access anything! I have emailed them three times, nothing! No response! I am livid. No wonder they don't have a phone number listed!

I have been a member of this site for some time. Suddenly a month ago, their site would not open. There is a message - Even dating has its difficulties... try again later. Maintenance so it says! I cannot even find an email address for the customer service! What is wrong here?! Does anybody know an email address to cancel a membership?

Recently I joined Match.com for a 3-month period. Match.com claims a person can edit profile, sending for approval. I have repeatedly attempted to submit a profile edit which is constantly denied. I have contacted Customer Service & Tech Support; the reply is always instructions regarding Editing Profile. I am very angry and dissatisfied. I have attempted to communicate methods Match.com could correct the problem with no response. Please, let other consumers know, Match.com is not what they claim to be. They take your money and don't have the credibility to correct client issues. I can't be the only person who has had the same pitiful experience. Please help. Match.com will not offer any refunds even if a client resigns within the 90-day period. Isn't there protection for fraudulent practice?

I went to sign on. After one month, I got an error message to contact the resolutions dept? I sent four emails and wrote a letter but no response. A rip-off!

I cancelled my membership last year and they charged my credit card last month for renewal.

OK, so I signed up for Match.com yesterday because a friend of mine said it may be good for me; after all, it was working for her. So I did sign up, probably around 5pm. Then I had to go to class and came back around 10pm and was on it for an hour or so before bed. The next day when I tried to sign on, it said there was a problem with my account and to email resolutions@support.match.com. So I did and asked why my account was terminated and this was what they responded:

The whole reason I signed up for Match.com is that they guaranteed that if you don't find someone in six months, you get six months free. I read the terms of use and it had me under the impression that I had to use the services provided I frequently visit the website and search through profiles. During these six months, there were some gentlemen who contacted me but were nowhere near my standards so I didn't return nor contact back. If you check my records, you will see that I did contact people but they were not my match.

This is one of those auto-renew services that you sometimes encounter, usually with magazine subscriptions or online music subscriptions. If you do not remember to cancel your membership, they auto-renew it. The number to call is 800-926-2824. I wouldn't have as much of a problem with that if there was a simple resolution, but there isn't! Customer service tries to tell you they cannot refund your charges without you sending an email to another department. That is extremely poor customer service, in my opinion.

I signed up for the 3-day free trial. They immediately deducted the funds from my PayPal account when I signed up for the free trial. I immediately cancelled (before the 3-day free trial was up). I received a cancellation confirmation number and my subscription was cancelled. However, they still deducted my funds from my bank account and never refunded my money! I emailed Match and all they did was say they are sorry I cancelled my account, etc., but no mention of refunding my money!

They blocked my account access informing me that I need to send an email to the complaint resolutions team. I've sent 7 emails and it’s an unknown email address! I have no contact number for them and they don’t have one on their website! What do I do now? They withdrew the 30 days fee from my checking account!

It's very difficult, impossible to cancel membership. There is complete lack of respect of the needs of the consumer regarding cancellation.

They renewed my subscription without my approval. Somewhere within the contract was buried the automatic renewal provision, but I would never have approved that if that had shown up on the payment screen. There was no prior notification of any kind. Is there some kind of class action on this?

Match.com has blocked me from accessing my account. No reason is stated, just for me to send an email to the Resolutions team. I've sent email after email but still no response. I managed to find the number to Match.com but not on their website - I had to locate it elsewhere. When I did call, I was on hold for 11 minutes before someone picked up. After verifying my information, the woman put me on hold and then returned to tell me that she was not able to respond to my inquiry and that I needed to email the Resolution Center. This is absolutely ridiculous! I am a paying customer and I have the right to know why I am blocked from accessing my account!

I heard about Match automatically renewing memberships without asking, so I tried to find a link in my account to ensure mine would not. I couldn't find any way to contact them; I had to look on my credit card info for a contact number. They said yes they do that for our convenience. They tried very hard to talk me in to staying (you're so pretty, etc.). I was adamant. Then they said they had to cancel it that day, couldn't just let it run out when it was supposed to (just in case I was emailing someone and so I would say don't cancel right now).

I canceled membership in November 2008 due to the poor quality of service and matching abilities and have been fighting with them for a refund. I finally got through to them on the phone today, 1/26, and was told that they can only refund for the active month (January) and they cannot do December and would need to write to the Claims department about this. I advised them I have two emails that I sent to Match.com advising of cancellation and request for refund and got a response back stating I needed to call and do this online.

I joined Match.com for a 6-month membership (1 time payment of $59.97). The profiles never show any new people and it matches you with people that don't match your preferences. My membership ended and I cancelled online. They went ahead and charged my credit card, again, for $59.97. I called my credit card and they refunded the amount, as I told them I can't get a hold of Match.com and the credit card rep could not either. I also told the credit card company that I did not authorize this charge and had been reading about many other people having the same issue. I do agree that the government needs to investigate this and a class action suit should be brought against AOL/Match.com as they are fraudulently running their dating website.

Match.com is a farce. They send me pictures of men from other states and most aren't matched to my qualifications. I don’t think they are even still with Match.com. When I send an email to one I think would be a match, I never get a response and I am a Christian lady and a pretty lady. And for those of you that are looking for a phone number, here it is. Below is the Customer Support Information: Match.com. Customer Support E-mail: CustomerCare@mobile.match.com. Abuse, Fraud or Spam: abuse@match.com. Toll Free Phone: 866-628-2412. Hours: Our customer support team is available Monday through Friday: 8:00am-8:00pm, CST.

After complaining that their matches were terrible, outside of my parameters and not consistent with the criteria I provided, I was greeted with matches out of state, much older women, etc and then they started to match me with men! (No, thank you!) I feel it was intentional. I got zero response from their customer service and was told they have a no refund policy! How can you guarantee a service without a refund?

Do not use Match.com. They rip people off and have zero customer service. I'm reposting their impossible to find customer service number that someone listed below. 800-926-2824

Match offered a 7-day free subscription after which you would be automatically signed up. However, once your credit card information was in the system, you were never able to sign on for the free 7 days.

What a farce! They offered me a look. By the time I went through all the crap they needed just to take a free look, I gave them my checking account number and was billed. I tried to cancel the stupid thing within just minutes of doing it and guess what? You can't. I sent them 6 emails trying to cancel it and I can't find a direct line in to them anywhere. I have a 6-month subscription which I don't want or have any intentions of using.

Telephone # for Match.com: 800-326-5161. They have an automatic renewal with no notification which I was unaware of.

I had a three-month account which they renew automatically by charging your credit card an additional $75 without any friendly reminder (hoping you will forget to cancel). Then when you notice the charge, it is too late. No full refund! After complaining, they did reduce the charge to one month for $40 instead of three months for $75 but I still consider this to be unethical and not the way a decent company would conduct business. Match.com, you should be ashamed of having to steal money from customers!

In the past, I had signed up for 1 month service on Match/kiss.com. Match.com has continued to charge credit card account $19.95 since approx 2004 with latest charge on 11/21/08. My experience is they continued to charge me to date. On merger of Match and kiss, no information was available regarding previous sign ups. Without any warning, Match.com deleted many message/email files from potential dates, neglecting to inform customers regarding changes underway. My complaint is much the same as others; fraudulently and flagrantly charging for services not continued; doing this in interstate commerce.

First, I have registered to the Norwegian Match.com (I didn’t know it’s international). So I mostly understand Norwegian but not everything. I paid one month membership, but they charged me for the second month, which luckily I could get back by emails. Then I wasn't able to access my profile. Now the good part comes. I registered to the international Match.com. I paid a membership for one month. After about the one week I edited my really nice profile, I added thank you for reading it and then two hours later I couldn't log in. They told me I have violated the terms of use and this is the last letter I get upon this subject due to the nature of violation. (I was in contact with a guy who I really, really liked (husband material :)), but I don’t have his email address and he has mine either.) But now what do I do to stop them charging me more? Should I talk to the bank? And I want to get back the 75% of my money of course, for the service that wasn't provided... And they have humiliated me... Who cares.

I signed up for Match.com and paid for it by the month. But for two weeks now after paying for it, the site sends me to an error page in which I cannot access my profile. It is impossible to reach customer service. Do NOT sign up with them! They are cheaters! I lost $35 down the drain for a product I could not use!

What a terrible service. 1. they automatically bill AFTER you disengage with them. And when I called to complain they only refunded half my money. DO NOT USE THEM. Also it's full of empty profiles.

Talk about perpetrating fraud... I have been dating a great guy for over six months who I met on a dating website (not Match.com, but a way more reputable competitor). He had a Match.com account, and a few months ago, I asked him to get rid of it. He cancelled the paying membership. Today, I came across his profile on Match.com again and confronted him about it, as it said that he was active within the last 24 hours. He denied it, and I definitely wanted to believe him, but why would the website lie, right? Well, he ended up calling Match.com's customer service line and asked the customer service rep why it has logged him as being active within the last 24 hours, since he said he has not logged on in months.

After cancelling my membership 2 months prior to my renewal, they charged my card $101.94 without my approval. I have emailed numerous times with no response. I've since filed an unauthorized charge claim with the bank and reported my card stolen just in case they pull this crap in another few months. Now, I have to re-issue numbers to all auto-pay bills!! Man these guys are crooks!! I experienced $75 NSF charges from my bank due to the unexpected match.com charge, not to mention I was unable to purchase gas or food because it cleaned me out!

BEWARE. You will not receive a refund under ANY circumstances. If you do not cancel, they will continue to take money from your credit card. Also, you must follow EVERY rule in fine print in order to get the 'six months of free service'.

I canceled my account after one month. I have the cancellation notice and everything. They started charging me again 3 months after I canceled and reposted my personal ad that I requested be deleted!

I was a member of Match and canceled my membership after getting engaged. Although I did not have problems with them charging me extra, I have continued to experience problems with them using my profile, as if for advertisement because they don't have enough members (my assumption). When this happened the first time a few months ago, I DID find their phone number. However, I cannot find one now so I have emailed them once again to tell them to take me off or I will pursue further legal action.

I signed up for an account at Match.com, but for some reason the user and password I created didn't work. I've never used the service of Match.com and called the next day to cancel the account. The customer service representative told me that they have a no refund policy. I asked for her supervisor and she told me they would email me a request for a refund. I have never received the request. Then I sent them an email requesting some follow up, but I just got an automatic response telling me to call customer service.

After your account is cancelled and you have the proper cancellation confirmation codes, they continue to illegally take money out of your account without your knowledge. I am going to file a complaint with the Attorney General for the State of Texas, since Match.com has a TX address. I am going to also research to find their registered agent. I work for attorneys so I don't have to pay any legal fees to file suit against Match.com.

I canceled my account after one month. I have the cancellation notice and everything. They started charging me again 2 months after I canceled and reposted my personal ad that I requested be deleted!! Everyone that has a complaint about Match.com so need to visit the BBB about them!

I renewed my Match membership on 11/18/2008 after closing it in September. After logging in for 3 days and be billed, by Friday I could not log in. I am a honest hardworking person. I also was told that it was to protect the Match community. The work that I do is very sensitive and I'm not sure why this happened but I feel violated and cheated.

I was on a plan that guaranteed the rate for as long as I had the plan. My credit card was lost and a new card issued. But before I got the card they billed me for service and when it was declined they would only reinstate the service at twice the previous rate - the cost would have more than doubled.

Had 7 days left on my membership & was cancelled for no reason. When I tried to find out why I was cancelled I received this canned response, “Due to our privacy practices, Match.com cannot disclose specifics regarding the email without a validly issued subpoena directed to Match.com, LLC. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law.”?

I just experienced the same scenario as another complaint posted here. On 4/32/08 I signed up for Match due to a promotion for 6 months free for a 1-year subscription. I was charged $119.94. In October I found out they charged me another $119.94 for a renewal. They did not send me a letter or email notifying me that my renewal was coming up, and if I was in danger of not qualifying for what turned out to be a qualifier for the 6 months free. They said for 2 months I only sent 1 or 2 emails, as opposed to the required 5. I think this is a really bad policy, as well as their no refund policy, for a variety of reasons. In my case I had to work internationally during those months and had limited time to use or access the internet for personal purposes, much less the focus.

If I had read the complaints here about Match.com before the same thing happened to me, I would have assumed everyone here was whining or somehow deserved what happened. Then, the same thing happened to me as others here. On Friday I paid for a six-month membership. I was able to log on and communicate with someone already. Suddenly Saturday when trying to log on I was told, "Your account has been blocked, contact the executive team." Match.com makes it very hard to contact customer care and I sent a number of emails to the executive team and phoned customer service, getting their number not from the web page but by calling the only number I could find online for Match.com, the PR department. I got their attention somehow, and got an email from the executive team saying I was blocked to protect the Match.com community. They also said To protect the privacy of our members they would not release any information as to why I was blocked unless sent a subpoena. Flabbergasted again: I have never done anything wrong, have no criminal record, an an upstanding citizen, family man, business owner.. simply crazy.

I received an email telling me to edit my profile, but I could not log in to make the changes. Can someone resolve this for me? My bank account has been debited 39.90 and I've never been able to use the service.

My Visa card was charged twice by Match.com and then re-credited back. I have never used Match.com and have no idea how they got my account number. They charged a handling fee of $1.29 and that was not refunded. How do I talk to a real person?

I cancelled this service on 7/28/2008 and received a confirmation email for the cancellation. On 10/27/2008, they charged my card 50.97. When I contacted them they informed me they have a no refund policy, even though I attached a copy of their confirmation of cancellation email to my request. How can it be a refund when the serviced was cancelled? Is this not theft? Why is it that they have no contact phone number? Are they afraid to deal directly from the people they are stealing from?

I met someone and have been seeing him for quite some time. He asked to be removed from the match.com mailing list, and still received 'matches' on a regular basis. He assured me he has not been visiting the site, yet when I ran a search, it appeared as though he had been active within 24 hours. I emailed match.com twice to find out what the problem was, and I received a response that they would get back to me within 24 hours. I have heard nothing. There is no phone number available for contacting them.

Just paid for a subscription and already can't log in. As I read some of the complaints on this page, I see that I'm not the only one. What a scam.

As a consumer, I paid for a six month membership on September 17th, 2008, and called to cancel within 24 hours on September 18th, 2008. I was told they could not refund my money.

Became a subscriber 10/17/08 at a cost of $39.99 on my bank account (Okay, so I trusted them). Exactly 48 hours later I was unable to log on. The message declared they had no record of my email address, even though they JUST emailed me my username and password. Sent repeated emails for 3 days - only received automated response to call their phone line. Called their phone line - was told to email them and then was disconnected. Contacted my bank - will cost $30 to stop further payments. Apparently I am not alone. This appears to be DELIBERATE and worthy of a class action suit with PUNITIVE DAMAGES.

I am, or I was a paid member at Match.com and after the first week they said I had a problem with my paid account membership. Now, I cannot log into my profile, and my money is gone until further approaches. So join me, to stop date sites that take advantage of honest and hardworking people of the world to boycott or enforce these sites! Like to put more restrictions about who gets in or out of these sites? How to understand these contracts? Maybe more passwords or other types of restrictions that who manages our money if we decide to pay, etc...

Match.com paid for a month and now can't get into the site.

Match.com Nigeria scam in Google says it all. I am a paid subscriber of Match.com and was contacted by a **. The next day his subscription was to expire so he asked that I e-mail him at a Yahoo account. From there the love letters streamed in, every day, very detailed. I bought it for a little while thinking I had met Mr. Right. He worked in the family cocoa business with offices in Salinas and Nigeria. He was on his way to Nigeria because his mom was diagnosed with cancer and needed an operation. He said he ran out of cash and that his bank didn't do business with South Africa so could I send him money. Like an idiot I sent $200. After that he started asking for log on IDs and passwords, bank information and account numbers so he could have a client send me money so I could wire it to him.

I had the account one day. I paid yesterday for a month. I asked for perverts need not apply. The next thing I knew I was booted off, for merely asking people to stop asking about sex. They will not respond and took me for $50.

They billed my account monthly without my knowledge, after I only signed up for a 1 month acct. I was being billed for months I didn't want, when I was waiting for my acct to expire. I lost about $80+ due to their practices. I thought I would only being paying a 1 time fee and I would have the choice to renew. I did not know they would continue to bill be without my consent.

An e-mail went out to me informing me of a cancellation of membership. I am an educated person with values, virtues, and morals held in high regard. Every and I mean every e-mail I received was positive and a reminder to me that I was not alone in that respect. In other words, there was NO reason at all for Match.com to cancel my membership because it was for the safety of their Match community.

I had signed up and been charged for a 3 month period with Match.com - There were several problems with the overall online experience, most related to several fake profiles which seem to equal about half of the potential matches. I was dissatisfied with match.com however I did not request a refund, I simply canceled my auto renewal option and thought that would be the end of that.

Someone stole my debit card number to open an account. This has just happened yesterday and I happened to catch the charge before it posted. I attempted to find a contact number for this company and there is none listed except a long distance number to the PR department in Texas. I sent an email to alert them of the problem but no one has contacted me. I intend to use the phone number to the PR department and see what if anything this accomplishes.

Beware of the 3 Day Free Trial. When I accepted this promotion they immediately charged my account for the full amount. I called to question this and the consultant would not let my speak to a superviser and was not understanding or apologetic at all. The consultant stated that there was a no refund policy when this was their error and breach of the promotion.

tried to log in says theres a problem with my account .

Tried to go on-line, was asked for user name, and password. Did not auto sign in as usual and would not let me get on site. Don't understand, because I paid 101.94 for 6 months, and that was less then a month ago. What's the problem?

I need to talk to someone at the corporate level regarding a police report that I have filed. Someone has stolen my identity and used it to sign up for an account with [this] company. I need some information from [them] to help us with my case. Please have someone contact me as soon as possible! This is very important. Thank you!

When I took out a 3 month subscription the box I clicked said it would be $19.99 per month...then they billed my debit card the full amount of #59.97. I am on a limited income of only $630.00 per month and so the only plan I could afford was the per month. Now they say that you can cancel within 3 business days of joining but you have to mail your request to Dallas Tx and have it there on the 3 rd day. HOw can that be? They will not refund my debit card after several attempts and requests on my part...yet they say they have cancelled my account and profile.

Match.com needs to be liable for having people who have a criminal history or problems with healthy relationships. The few men that have been in contact with are sexual prediators for women. They are looking to get laid and not concerned about having healthy relationships. I have been trying with match.com for a few years, and found one man to date seriously, and he determined to be a swinger with a dark side. I am reporting a concern for women to beware of this site is only wasting their time with trying to find a healthy relationships. This site is only for prediators looking to take advantage of most women sexually.

Match.com's guarantee is a JOKE! If you think that you will get anything for free from this company you are mistaken. I subscribed to the service for the 6 months, as required and was billed appropriately. When the subscription expired, I contacted them to find out how to initiate the guarantee. The told me that I had to initiate it during the last 7 days of my subscription. I would have also had to meet criteria regarding communication with other members during my subscription.

First,they automatically renew your service unless you cancell. The next thing they do is keep up your inactive profile after you cancell your subscription. I've been told by people on match my profile is still up. From what I've heard, I'd need to sign up again and personally hide my profile in order to remove it.