Match.com Reviews

I am very unhappy on this website. There is a bunch of fake people and scammers on here. I would like a full refund. I am very unhappy. Please contact me asap, so we can resolve this issue.

I got an email that I had changed my email/password (which I did not send). I emailed them right away and told them I did not send it and could my credit card info be compromised. I never heard back so I emailed again. Finally I called and closed my credit card. Finally found a number for them and she said, “Oh yeah, we cancelled your account but we were not going to tell you.” Huh? What a crock of bull.

I had complained to this company 20 times to stop e-mails. I have also sent complaint form to the FTC regarding this site, and they will not stop the spam.

Match.com has charged my card for services that I never requested. The charges are for $101 on two different occasions. The account I use is for emergency funds so I didn't notice the charges in time to be able to challenge both. I've seen multiple reports of people who've made the same claims, which leads me to believe that it's not some random group of hackers who need some love, but a very disreputable way to generate revenue.

I was a free member for a while and had no problems. Once I subscribed, weird things started happening. People began receiving e-mails from my account that I did not send! When I called Match, they told me it was a virus in my computer. I also started receiving e-mails from others that they did not send. All of these e-mails said that I (or the user) had posted new pictures and gave a link to go see them. If you clicked the link, you ended up at some weird site asking you to re-sign in. If you signed in, you are screwed. Now, my username has been changed and I cannot access my account at all. I can't delete my info (though I have cancelled my account). All of my personal and billing data are apparently in someone else’s hands and Match pretends like they have no idea what happened. I now worry every day that some hacker is going to grab my CC and personal info and use it. I am really angry, and Match.com does nothing. I'd say it's time to get the national news folks involved! Stay away from these guys!

I went through the six-month subscription with Match and during that time did not meet anyone but contacted the required number of members and kept profile visible and active. I got the notice that I was eligible for the free follow-on six months subscription per their guarantee and clicked that I wanted this. However, my account is now in a deactivated state and can't access emails, etc. I've tried contacting customer service about this and have gotten no response back. The account wants you to subscribe again when I hit my account. However, based on many complaints about Match, renewing without authorization and I will count myself lucky and let go and not ever deal with them again. Match.com is the most useless and ineffective thing I have ever used to try to meet someone.

I joined Match with the three monthly payment options. As seems to be the case with most members, Match charged me a fourth payment. I have internet banking which only has statements for 3 months so had to fiddle with it to find all four payments. I contacted Match by email requesting a phone call and was contacted by a girl who "offered" to refund my extra payment but said it might take as long as 20 days (working days no doubt!). She spoke as though she was doing me a huge favor by "offering" to refund the stolen payment and refused to put me through to someone in authority. Even if the payment is refunded, they will have effectively borrowed my money free of charge!

I wish Match.com would allow at least one weekend (2 days) of free service. I've found one person who lives near me and unfortunately can't contact him because I don't subscribe and don't have a credit card. Also, they review your profiles so scrupulously and will not allow anything they dislike. If you try to put in another site to contact you at they will not allow it.

I never signed up for Match.com. When I joined the weather channel app on my iPhone, somehow you entered me in your mail out. I have canceled the weather channel app and asked you to delete me from your mail out. PS, I never joined your service!

I tried to cancel twice and they charged me over $100 for 3 months of service. Absolute sham and they refuse to give refunds!

I signed up for one month only, with no recurring charges, and was charged for another month. The company has no complaint department or customer service contact information.

Three months ago, I used Match for a month or two, and just recently was charged $59.99 again for a subscription that I did not sign up for. Please refund this unnecessary charge, and cancel my membership immediately.

After numerous emails from match.com and trial membership offers, I authorized match.com to charge our Visa card $68.97 for their "3 month trial membership". Therefore, my understanding was that after the three-month trial membership, my membership would expire, and my card would not be charged again. However, to my disbelief, match.com has charged my card for $68.97 without my authorization or permission. This is clearly illegal and fraudulent. I will be contacting my bank to file a formal complaint for the unauthorized charges match.com has billed my Visa card. I will then contact the Better Business Bureau and law enforcement authorities.

My sister paid for a 3-month membership for me (a birthday gift). I was contacted by a gentleman from another state who really put on the pressure for me to meet him in a grocery store parking lot. I felt extremely unsafe, so I discontinued the conversation. The next day, the account he used came up as a woman from another state. I contacted Match about this immediately. I never received a reply. I contacted them twice more with no reply, so I canceled my membership. When I canceled, I listed this as the reason I was leaving and requested again that they contact me. I got no reply. I completely discontinued my account, deleted my profile, etc.

I have a daughter who has mental illness and she used the laptop. I do not wish that Match.com appear in our laptop. I am not interested on Match.com. Please remove it from my yahoo ASAP. She had very bad experiences with dates online and caused her to end in hospital. Please fix this unethical problem. I never requested Match.com. We are family. Thank you.

I have been scammed by someone on Match.com. I met this "man", Martin ** on 10/20/11 through Match.com. I never met him in person, but fell for his lies completely and was scammed out of thousands of dollars.

Match.com automatically renewed the charge on my credit card. I got no receipt of notification that it was going to happen. I did know Match.com was going to auto-renew and when I previously tried to cancel, the site informed me that I would lose access immediately. That makes no sense, being that I paid and so I wanted to use it until it was over. However, if you log on after the date of auto-renewal, then it tells you you're paid up to April (3 months from now), and conveniently now you can cancel now but you're paid up until April.

I asked to be matched with people 50 miles around where I live. They have been sending me mostly people from Ontario, Quebec and Washington State. I don't know what the maps in Texas look like, but my map here clearly shows that Ontario, etc. are all further away than 50 miles from Vancouver Island! Shame on you for taking my money and getting my hopes up. What a scam.

My pictures were stolen and used on other profile on match.com. Match said they would remove in an hour but did not. This is the third time this has occurred.

Unauthorized charges on my checking account! I have never been on Match.com and I looked at my checking account online today and I have been charged $65.40 for their services. When I called the 800 number on my statement, I got a recording to leave my name, username, email address and phone number and they will get back to me. When the recording answers, it says Match.com international. I have left 2 messages and no return call. Hoping you can help me get my money back.

My complaints are more with the billing practices of match.com. They, "match.com", renewed my membership and charged me an additional $108 with zero notice. I was not called, emailed or even messaged on their own site. When I called to ask for a refund the company, they said that they have a no refund policy and that I was out of luck.

I had originally activated my match.com (3 month subscription) account on March 12, 2011 online. I was dissatisfied with the service and called an agent, Nathaniel S and requested that he cancel my account 3-month subscription and to cancel my account after a month.

I am desperately attempting to have Match.com ads from popping up on these e-mail sites: **. They are a menace to us as we try to read our e-mails and have these ads show up every time on the site. We are a Christian couple and these ads are unwanted! Please help me feel comfortable as I or my husband access our e-mails. I don't know anywhere else to go to try to stop these ads. Feel free to e-mail me or call if there are any other resources available to me. I appreciate your time and look forward to freely checking my e-mail sites. Thank you.

Match.com truly is the worst dating site out there. You can send winks or emails and get absolutely no replies. You have no idea if the person on the other end is real or a paying member. As a non-paying member, you will probably never hear from them. But you have no way of knowing. It's like a grocery store continually advertising that they have toilet paper, except that they really don't. Seems like false, fraudulent advertising to me. Do not, please, do not spend your hard-earned money on this site or any dating site for that matter.

I have sent several emails and contacted the online chat for resolution of my membership and have not received a satisfactory answer. I have posted several negative comments on consumer sites including https://www.consumeraffairs.com/dating_services/match.html. It is astounding that match.com does not respond in a timely manner especially since public opinion and social media can be very detrimental to your business.

I paid for a month twice. I had nothing but fake people sending me winks and then after wasting my time, finding out the details were all wrong with lies and misinformation and that they were from Russia or Ghana. It proved to be a time waster and a dysfunctional lie. I want my money replaced and these actions corrected!

I paid for a six-month subscription to Match.com, and my six months have since run out. An automatic debit for $120.00 was taken from my account, for an additional six months, that I did not authorize. When I called Match.com's customer service number, I was told that I had agreed to a renewal six months ago, when I initially signed up. The first agent was unable to grant me my refund, because I was not "eligible" for the refund. So her supervisor got on the phone with me, and repeated the same reason to me.

If I could rate it less than one star, I would. I registered with match.ca for a trial. I received confirmation that everything was approved, and then all of a sudden my profile was all in French. I can understand a little French but not enough to know what is happening. I called Match.com and they said it was an international site so they can't do anything about it. They gave me a number to call which is just for voicemail. I called 4 times and left messages. I write them 9 times asking them how I delete my profile and I have never heard a word. How do I delete my profile since I can't read it in French?!

Match.com doesn’t deserve any stars. Their business practice must be bordering on being fraudulent. They have taken two lots of $29.99 out of my bank account on the same day and I have no way of contacting them. Emails remain unanswered. I thought I'd cancelled my account on the Dec. 31, 2011. I'd been lured on by the offer of a 3-day free trial but now, although they've taken 60, the flood of emails I was getting stopped abruptly on the 1st of January! No consequences for Match.com. Me? I'm living on bread and water for the next month!

Match.com is a fraud! Took my credit card payment and the very next my account was hacked! They won't return my emails. I have made a complaint with PayPal - which by the way, they are awesome. I can't get in to my profile to cancel or delete my profile. This company needs to be shut down!

I signed up for a 6 month subscription, and immediately canceled the auto renewal. Match.com still charged me, and when I tried to get a refund, they told me I did not cancel. So I said fine, I guess I will just have to use it for the 6 months paid, after 3 months of receiving no activity which was unusual. I called them, and they told me I put a stop on my emails, which I never did, and would not refund me for the 3 months of their mistake. Match.com is a complete scam, and once you sign up, you receive activity, but as soon as you cancel, you are flooded with activity to get you back on. I lost $101.00 because this company is fraudulent and deceiving.

Program defaults are so unclear and deceptive that when signing-on, previous accounts are initiated resulting in automatic payment on credit card. Program defaults are so poorly developed by the company that language selection is ignored resulting in French overriding English--I don't speak French! In spite of the stated commitment for a 48-hour follow up, it has been more than three weeks and still no communication! All of this time--a month of a three-month subscription access to account is fruitless due to language barriers, and I am still being charged for a cancelled account!

I have just been charged $41.15 by match.com even though I deactivated and cancelled my subscription quite some time ago. I do not want to have anything to do with them. They are a scam.

This is the same old scam, they bait you and then charge you hoping you didn't understand their terms or forget or miss the deadline. There is a legal way out of their "contract". Their website is populated with fraudulent and scam profiles. You have paid or signed up in good faith, trusting that you will be seeing profiles that are legit, and match is legally obligated to deliver the service as advertised.

Immediately appeal your Match.com subscription cancellation rejection (or other similarly disputed charge) through your financial or payment account (credit card, checking account/debit card, PayPal, etc. ) institution. What's more, it may be a good idea to dispute the charge elsewhere before you ask Match.com (or other merchant) for a refund. Your financial institution will often fight for you with greater clout than you can muster. In this "dump your bank" era of economic discord, you may overlook the fact that some financial institutions will go to bat for you in a host of transactions.

Signed up with Match.com. I paid in full and was guaranteed 1 year of services. They fraudulently charged my pay pal account $119.94 without my authorization. Also recommended new clients to them and was supposed to receive $25. I never received that either.

I gave only 2 stars because of all the complaints. Listen up. If you want to join after reading all the complaints, you have to use a gift card, not your revolving credit card. Find out how much the payment is. Get a replenishable gift card for a few dollars over that payment, so it remains active after the payment and use that. This way, when you find out that it is not something for you, just do not replenish the gift card. You will be out the original money. But at least you do not have to cancel your real credit card. I always use American Express because they at least contact the merchant with official letters and therefore make merchants think twice about not refunding or ignoring. People need to think logically.

Most of you seem to whine. Learn to read. You can just about figure that every time you give a web site your CC number it is an auto-bill. That is just a fact of life. Buy a throw away card from WalMart for 3 bucks and use that. When you get tired of a site, remove all the funds from the card and they will cancel you when they can't get any money. And yes there are scammers every where in the world. I did get many hits from them, but after a few days you learn the same story and know what they are. Again learn to read.

Match.com deceptively auto-renewed my membership without my express consent and then refuses to issue a refund. I learned about this unauthorized charge the day it was made (the first day of the renewed subscription) and immediately called customer service to demand a refund. Their customer service team is well versed at using rhetoric such as "I'm sorry you were unaware of the policy, but we cannot offer you a refund." A highly deceptive practice, for which they are (I now know) notorious. Again and again, average citizens 'agree' to terms and conditions drafted by teams of lawyers with the goal of misleading and confusing.

My experience was the same as others already posted. Scam artists using the site, bogus profiles, attention and messages that were made up. I tried to cancel in three days. I got no response to my email to cancel. When I called I was put on hold until the "operator" dropped the call. It only takes a couple days of navigating this site to realize it is all fake. I paid for 3 months, canceled after three days, and no refund will issued. Please tell others not to waste their time or money. It is sickening, what this does to exploit people.

I specifically signed up for a 3 month subscription to this site, and I recently see that they continued to charge my card without my authorization, nor advising me. This is a very misleading and corrupt company. When I saw they have been charging my card several times without my permission, I contacted them to cancel and process a refund, but they said I am responsible for another 3 months, and they refuse to refund me. When I signed up, their site made it seem to me that I was only selecting 3 months, as I did not select the 6 months option. It was very misleading and corrupt of them to do. All this without my notification, nor acknowledgement. Either way, they make it impossible for you to just get what you asked for, as they have all this cancellation policy, that is a total joke and should be illegal. I would never recommend this company to anyone.

I signed up for this site last week and paid 6 months in advance, used the site for 2 days and haven't been able to use it since. I have tried to contact them but no one will return my call or emails. I am a single parent and can ill afford to throw money away. I have every day since and again tried today to contact them and requested a full refund. The actual site is match.com.au.

They allow fake profiles on Match.com,and fake flirts. I noticed after using Match.com for a few years, that they place many fake profiles on their site. I've contacted them numerous times about the same profiles popping up, but they continued to show them. It`s very easy to notice some of the fake profiles, but they've gotten better in disguising them over the years. I fell for a couple of them, but I was lucky not to get taken all the way. I've noticed that when it comes to the end of your subscription, or your subscription has expired, they send fake flirts and profiles, to entice you to resubscribe. Many times after I resubscribed, I've responded to flirts, only to find out that the person never flirted with me by their own admission.

I subscribed to Match for the 6-month free guarantee. After completing the first 6 months process of the offer and was expected to receive my free 6 months, Match.com billed my credit card. I tried to notify Match.com about the problem and didn`t get a response, so I was forced to call my credit card company to cancel the payment. A month later, my account on Match.com was turned and I could no longer access my profile. I finally got a hold of Match.com and they stated my account was cancelled because my credit card company didn't make payment. I explained to them that I paid for the 6-month free guarantee and followed all the rules that are in place to receive the free six months, so I should be receiving a free 6 months. They referred me to their legal office and said my account was cancelled due to lack of payment.

Girls, as much as we want romance and want to believe these guys are real, don't be fooled! I have been on Match.com for 5 days. During that time, I have been contacted by 6 men. All 6 want to communicate via Yahoo Messenger. All 6 are either in West Africa or going there. All 6 are either in textiles or antiques. 4 out of the 6 are widowed. 5 out of 6 had a tragedy and lost their parents or were orphaned. All have a teenage kid. All but one was born in Italy. All have a strong accent. All tell you what you want to hear.

The merchant did not properly disclose their cancellation/refund policy or their terms of how they would charge my account. I signed up for a 6-month plan at $19.99 per month and was charged $119.94 in one transaction. I did not see any disclosure on the sign up page stating they would charge for 6-months upfront. After cancelling their service five days later, I found convoluted information on their cancellation policy. One disclosure states full refund and another states 50% refund for annual members if cancelled within thirty days. These kinds of practices speak volumes regarding the kind of ethics and morals this merchant practices. I have filed a dispute with Chase and await resolution. I suggest that anyone who has this kind of experience, post it online and maybe we can get the attorney general involved to shut down shady merchants like Match.

My experience was terrible. All I was matched with and seems everyone on that site is a fraud. There was only 1 of all the men I spoke with that was in the United States. When I called to complain, I was told that they know about the Nigerians, but thought that was doing better. I said no, and also getting men claiming to be in my area but stationed overseas in the military and will be home soon. Then they asked for iPod, money, and give you a list. When you say no, they disconnect from talking to you.

I signed up for six months trail subscription with a guarantee. You cannot set the account off auto-renewal unless you cancel and this limited option is obscurely set in the "bowels" of your account. I was given no notice when the six months was up to either renew at a different subscription period of to see if Match would honor its agreement sign up for 6 free months and if unsatisfied, get 6 free months thereafter. Match automatically renewed me without any advanced notification and stated they would neither refund nor honor the 6-month guaranty. I was refunded after arguing with 3 customer service reps and speaking to someone in corporate. He would not honor the guaranty terms.

Joined on 11-23. Not happy with results thus far but in it for the long haul, at least until my three months is up. Already looking for answers on how to cancel. Then today, I discovered account has been 'hacked" or "compromised" as Match.com likes to call it. Someone was able to get into account, change password, etc. Match assures me that hacker could not access credit card information. Uh-huh, right.

I bought the 6-month guarantee where you spend a whopping $143 and they guarantee you'll find someone or you get 6 months free. I just signed on to my banking account as I do every morning and it seems they've charged me $143 for the next 6 months. I never authorized this charge. My next 6 months should be free. There is no one to contact at Match.com right now. I have in the past contacted them over unauthorized withdrawals from my account but they wouldn't give me back my money.

I experienced exactly what another person did whose complaint is as follow: "Two years ago, I had an account on Match.com. I did not renew it. There was no auto-renew clause at the time. Recently, it looks like they changed their policy and without notifying me in any way, charged me $90 for a renewal. My only notification was the charge on my account. This is blatant theft." I actually got charged $119. After calling Match.com and receiving no success at rectifying the unauthorized charge, I had no other choice but file a charge dispute with Bank of America.

Readers, I would not highly recommend this web site. To let you ** know, I unsubscribed to match.com because that's all it was. A con! On numerous attempts, I tried to retrieve or get a password from your scammed website and to no avail. I never, not one time, received a message nor did this ** organization tried one time to help me after numerous attempts. I just got scammed out of $127 and in which I know I will never see that or those funds again. I will warn people on those scam websites about you scamming me and on numerous times, how I tried to make contact with you **. All I got was the same ** automated system that is preset to answer an email without you ** really trying to assist me, but it was very easy for you accepting my money with no problem as soon as I subscribed to this ** scammed ** web Match.com.

I do not appreciate that someone has used my email to create a match.com account. I have never been on your website. I received yesterday, December 4, that someone created an approved account called chirogirly71. Please remove my email ** from your account immediately.

My name is Cindy **. I was a member of Match.com for over two years. Subscription was automatically renewed over and over. The amount came to over five hundred dollars. I used my sister's credit card one time. I cancelled. Match.com charged her credit card over five hundred dollars without her or my approval. There should only be one payment on her Chase Visa card in the month of July 2009. I cancelled.

Match.com is a scam. I have been on there for a year and a half and 95% of the emails I received are from fake profiles from match. I have only talked and met one person from it after contacting close to 100 profiles. I am not a slouch and don't have a unrealistic view of who I could date and try to date ones that are equal with me. It really should be named unmatch.com because they just push a lot of profiles that you have nothing in common with.

2 years ago, I had an account on Match.com. I did not renew it. There was no auto-renew clause at the time. Recently, it looks like they changed their policy and without notifying me in any way, charged me $90 for a renewal. My only notification was the charge on my account. This is blatant theft.

Match.com is unfair. You can send all the emails you want, but the recipient must be a paid subscriber to read and reply to your email. Match.com does not provide a way for me, a paid subscriber, to know who else is paid. So I am sending emails that go nowhere. They do this so that I, the paid subscriber, do the work for them of getting others to pay in order to even read my email. This is a scam and unfair business practice. I will not be renewing my subscription and warning others to stay away.

They are bombarding us with ads and there is nowhere for us to complain and have the ads stop. I would, at the least, like to see them stop the ads. At the most, fine them when they send ads to people under 18 and to people who request that they stop.

Scam! Rip off! Beware of this company. Some companies are decent enough to tell you when they are going to hit your account. This one will not tell you! Beware! Never did I agree to ongoing membership yet they charged me without my permission.

This goes much beyond a scam. Someone (other than me) created a profile on match.com using information that was acquired from various business websites that had/have my business and or personal information, to make it look like I had created this thing. This situation not only caused business issues, but it caused a nine-year relationship to go down hill and right into the trash. My girlfriend, soon to have been my wife, am sure, was told that I had a "profile" on match.com.

I just cancelled the trial subscription on November 18th and the confirmation was posted on November 18th. I started the trial on November 16th and I saw them charged me on November 17th. I called and told them that I cancelled the subscription before the end of the trial 72-hour period and I want my refund back on my card. A few days later, they said no because I signed for the non-trial subscription. I already paid the whole month subscription that is **

I paid for the Canadian match.com and they think most Canadians speak "French Canadian," that's how they put it in an email to me. i don't speak French nor do I want to meet a French guy. I asked for either a refund or a transfer of the funds to us.match.com. They cancelled my account and did not give me a refund.

They are automatically billing $60 for something I do not want. I have called their customer service center and they will not refund my money. This company is totally unethical!

Ever been through this on Match.com? Pretty girl/guy winks at you, or makes you one of their favorites? You click on them, and their profile is already hidden? Or worse, you email them and their fist email says they'd like to have a real conversation on username: **@email provider? Then when you click on them, they're hidden.

I signed up for the 3-day trial and they took a month's subscription straight away; I phoned to complain but got nowhere. This is really out of order.

I used my account for about a week and now, it won't let me log on. What the heck is going on? I paid for a month!

We never joined this because we are perfectly happy with each other in our elderly years. We are tremendously irate every time their advertisement pops up. Since it comes up without an email address, I can't block it. Help!

The site is a rip off. I signed up for one month (Oct 2011), not knowing about the auto renewal. I contacted them as soon as I saw it on my bank account on Nov. 1st 2011. They told me I was suppose to cancel my subscription. I checked my subscription end date a couple of days earlier, and supposedly my subscription had an end date of Oct. 31st. I did not know I had anything further to do so I wouldn't be charged again. I am unable to get a refund from match.com, or from my bank, as they said that match.com did it legally. I filed a complaint with the BBB hoping to get my refund that way.

I subscribe back on 2007 and droop the subscription but they still have my account open. This is the biggest scam out there. Half of the people here are from Africa; all have blonde hair and blue or green eyes. I have never seen many pretty Africans in one dating site which is obviously not real. I hate when there is no integrity. The whole thing is a scam. They only care for the money and what they are going to make of you. The whole site should be re-evaluated and run by people with moral value and with feet well on the ground, not on cloud9.

Match.com was just a mess for me all around. I joined in 2010 to see what people I could meet. After the lengthy process of setting up my profile, submitting a few photos, and contacting other users, I was shocked to find that no one ever answered. I would receive dozens of "matches" a day, only to contact them and never hear back! I found this to be odd considering that I'm a decent-looking gal and have had tons of responses on free dating sites. These free sites are far better than Match! After about a month, there were no "matches" trying to contact me and all the profiles just kept circulating over and over. There was never anyone new.

I joined for a 3-day FREE trial and they billed my account after only one day and refused to give me my refund.

I joined Match.com for one month. When the month was not yet over, I canceled the membership because I was being scammed by a Nigerian saying he was an American working over there. The typical "widower who needed money. " I called Match.com and also E-mailed them, telling of my experience.

I signed up for match.com.au from mid of Jul 2011. I've already paid 3 months membership. I got quite a number of emails. It turned out all fake people and scammers.

Somebody used my debit card to create an account with match.com. My bank caught the fraud and disabled my card use. I called the bank and they informed me about the charge with match.com. I immediately called match.com and raised hell with them. They refused to give me the information/identity of the person who used my bank card to pay for the account. How is it possible that they can commit fraud and still be protected? Match.com says that they're fraud team caught it, yet the profile was created back on September 28th. I just found out about it on October 25th, and they never contacted me at any time. Match.com has agreed to refund my money but will be making me go through a legal process to obtain the information on the piece of crap that defrauded me. Where is the justice in this? I will never recommend this website to anyone for any reason.

I was charged for six months after my membership expired and match.com refuses to give me a refund. They defraud their customers and I demand that their business license be revoked. I also demand a full refund.

Match.com does not screen any of their customers. I started communicating with a man who was very nice at first (Innisfil, Ontario) and then started with a lot of sexual talk. I also received emails with pictures of half naked women. When I reported him to Match.com, I never received a response and this person is still on their site. I asked for a refund as it is obvious this site is not what I was interested in and have received no info from Match.com.

Match.com just plain outright blows. Like others complaining here, I've met someone "offline." When you have an issue you must, that is M-U-S-T, contact your credit card and raise a **. Tell them you are disputing their charge on your card, and you will not pay.

If you sign up, pay attention to recurring payments. According to them, I signed a friend up for this. I know they must have a tricky way to get you. Why would I sign up a person to meet someone endlessly and I pay for it. I lost because I didn't catch where this happened but it is bad business. What if I met someone, I am going to continue to pay for nothing?

Match lured me in with a $19.99 promotion for 6 months. When I signed up, I was charged $115. I called them because I assumed it was an error, and I was told to submit my complaint in writing to their Online Resolutions Department.

I loss $50,000 in an adoption/dating scam of man from Match.com/Facebook. I met with Alabama Attorney General's office and they filed a report (with my 500 page documentation that I put together in my own on-line investigation) with the FBI consumer internet protection department in January 2011.

I should only pay 3 months, after I decided to cancel it. But they deducted 6 months on my account. I want you to return my money and please send me an email confirmation.

I've been a paid subscriber for quite some time and have found that all the men that I met on this website as well as others weren't screened as match.com says in their guarantee. When I asked for compensation, I was refused. I have been made a fool of several times by men that I've met on this site; they are all fakes, scammers, and cons no matter where they say they are located. I would love to receive a full refund on all accounts that have been on my name since I first subscribed without question.

I have not been a paying customer in several years. However, it's obvious that my picture and profile have not been removed from their website. I am constantly receiving emails from them that I have caught someone's attention or someone has winked or sent me an email. I realize this is a ploy to get me to renew my membership. I am not interested in renewing. And I feel that this is dishonest and a disservice to their clients who are seriously looking for a mate. I have written to them and requested that they delete me from their website several times. It has been totally ignored.

I used the site for about three months last year (fall 2011) but had a full year subscription, which apparently ran out last week. The Match.com practice is to automatically renew all subscriptions without any warning, which is what they did. I saw a charge on my card and questioned it with Match Customer Services as I didn't want to renew, but because it had already gone through my bank account, they refused a refund. They said that their policy is on the website and I should have read it.

After canceling the subscription weeks in advance online, they said that they never got the cancellation and auto signed me up again for three months. If their own online system doesn't work and they don't want to take responsibility for it, what is a consumer supposed to do?

I can't sign in to my account and I don't know what happened. I would like to know why I can't sign in. It was my friend that introduced me to this site because he said I really need a relationship for my self. Please do something about this as soon as possible.

I cancelled my subscription but Match refuses to refund my $101. They said that they already refunded me once, this year. That is an inaccurate statement. They refunded me once before and offered a discount which I accepted. There was no actual refund. When I tried to cancel it this time, they refused to refund my $101. When I asked to speak to a manager, the representative asked why would I need to speak to a manager. I am disputing the payment amount with my bank.

I signed up for Match.com and less than a year, I was emailed by a man. I later found out, he has a criminal record for violent abuse. For all I know, he could have been in jail. Luckily, no real information was given or I could have been in serious trouble.

Match.com is fake. Read other comments to ensure, but here, I want to share my experience with you and am explaining how you can get a refund with canceling your membership.

Very few ever responded to my emails and now I know why. I could have been trying to contact folks who had already canceled their subscription because that is what is happening to others who think that I am still a subscriber. I keep getting emails from Match.com, stating that someone "winked" at me, interested in me or sent me an email. To me that is fraud, with a capital "F". They are letting folks view my profile, as if I am still active with the company. I canceled my subscription with them about 6 months ago. I wonder when if they will ever stop sending me those emails?

I had been testing this site for long time. Most of the profiles are fake, models created by marketing people. I was contacted by girls who supposedly are on the Houston area. After some emails, they start requesting money for help, ridiculous histories about something that happened to them, usually they are from eastern Europe.

After successfully using the services of Match.com, I unsubscribed after one month in June 2011. Last August, Match.com took again three months fee of $79.95 from my credit card. It was refunded after I complained, but they did not have the right to take that in the first place. I wonder how much they earn because other people might not notice it, or take the (hard) effort to launch a complaint.

They have the worst customer service ever. I was hung up on by Tisha in the customer affairs office after she was tired of me asking for a refund. These people are completely evil and they just take your money. They lie about how much they are taking and won't refund you at all.

I established an account with Match.com, and about a week later, I was unable to access the account. I contacted a representative and after about 15 minutes on hold, she came back and said that a refund was credited to my credit card. I asked why and she sheepishly admitted that my account was somehow hacked. I informed her that if my identity is stolen, my lawyer (a real shark) will make me a very rich man. After I concluded the call, I opened an account with LifeLock to ensure that Match.com's terrible security measure don't ruin my life. I would never recommend Match.com to anyone!

I regularly travel internationally for business, and I am out of the country up to 15 days a month. Within less than two weeks of joining Match.com for six months, I discovered that I am unable to sign-in to my account while in most foreign countries. Even when trying the us.match.com connection, I am routed to Match.International, which then requires me to join their site or goes to a website unavailable page. I have no doubt that Match.com is aware of this as there are actual sites online that address this problem. My feeling is that this is a scam to force members to sign up for the international version.

I was using match.com for the last six months after my boyfriend/fiancee had passed. After mourning, I began using this dating site. My pictures were of me this year, I looked appropriate. I (am) single, no children, no felonies etc. I didn't bother anyone. Anyway, they randomly told me that they had to kick me off because it would be better for "their community" and they never explained why. They blocked any card I have, which they all have the same home address on them. I believe the only thing that would make them kick me off is because I said literally that I was attracted to "educated guys" and that I was interested in the Hindu faith and Jewish faith, but that was literally the "craziest" thing I put on there.

I had a nightmare experience on Match. I met a 'date' who was a perfect gentleman. I did not know that I would spend the next three months reading fake profiles that eluded to details about this perfect man. I signed up again, only to get more fake names and profiles, and lots of confusion. It was hard to know what was real. What a fraudulent way to make money!

My account on Match.com was hacked and my personal information was stolen. Match.com had no explanation for this. Their solution was to delete my account and my profile from their server and then they suggested that I start all over again. Duh! Also, right click on any photo on Match.com and you can save that photo to any place that you would like. Try this for yourself! Again, Match.com is not a secure website, and if you join, understand that all of your information is out there for the taking. Stay away from these people!

Match.com is a rip off scam from hell. I paid $120 for a 6-month membership. After emailing over 100 different people, I got one response and three different emails outside a reply. Now, one of those three people would reply but the email said "empty message." I literally have someone interested in me but I cannot communicate with them. The majority of the profiles there seems fake. Out of 100 messages, I should have, at least, received 10 replies. But I only got one and it was an email of rejection! How classy.

I joined Match.com a few months back. I cancelled my account as I was receiving direct and disgusting emails from an individual in Innisfil, Ontario (let's call him Cam) which is close to my town. I reported him to Match.com and they did nothing. In fact, I still receive them to this day through their site, even with my account cancelled. When I tried to cancel my account, I was told it was already renewed. I removed all of my personal information and still receive emails from this disgusting person.

I received several harassing emails laced with profanity after posting what I was looking for in a potential match. I asked nicely and politely about children (I don't have any and don't want to deal with others' baggage). I also asked that they should be employed and make at least six-figures as I do and be a Conservative to Republican. Is that too much to ask for? I got all these emails from obese, hideous, and unemployed or making significantly less money than me. Insecure men are calling me a ** and worse.

I talked to this person from match.com who told me all kinds of sweet things for a few days then asked me for money. She claimed she was on a business trip in Nigeria. I think she was using a fake name & photos.... She is a scammer!

I signed in to Match.com about 2 weeks ago. I agree that this is nothing but a scam.

I was on this site 5 days ago. I was scammed by other person on the site. I called to cancel my 6-month membership. They refused to give any refunds.

I signed up for a 3-month trial. I specifically chose that period as I was going to have a surgery after that and I did not want to date for awhile. It looked quite clear that it would end after that, unless I chose to renew. I didn't catch their other charges, never ever received any email from them, so I assumed that it was not renewed. Turns out that they charged my card for 9 months without me catching it. Their response was too bad. I incurred over $300 unauthorized charges.

My rating would be a zero. This is the most deceitful and crooked company I have ever dealt with. There is no way one can call them and speak to someone. You can only send a complaint form to fill out. It is scanned for key words and then you get some "help" according to the word they believe to be the problem. They don't even read the complaint forms. What a shoddy place to do business with. They are not concerned about their reputation at all. All they care about is scamming their customers.

Match.com are con artists and thieves. Profiles somehow disappear and scams are allowed. The customer service reps are flat out ugly to you. I would advise everyone to stay away. I feel completely cheated by Match.com. My money was stolen.

Fraud. This company used my profile long after I quit the site (I kept receiving letters and winks, etc. after I officially quit), then sent me a letter in an attempt to use me to deceive potential customers for their financial gain. The letter came from Match.com’s marketing department and they are asking for my picture that they may use in their campaign. It also states that I will waive any rights to it, once submitted.

Do not use match.com! My son lost his job during the first six months of service. He paid for the service using my card, because he did not have a credit card at that time. He canceled the service, because he has yet to find a job. He sent an email to the person he was talking to, as a courtesy to say he would no longer be on the site.

I just signed up for a one-month membership and I was told that, apparently, it says a million times that they will "renew" my membership as a "convenience" for me. Who is it convenient for? That's my question.

The site cannot even be rated with one star because, to date, I have seen felon after felon on match.com. I happen to know these people from background checks and also word of mouth. Although I am not a customer of match.com, I do go in for fun and check up on my friends who are on there. Then I saw the felons, one after another. These felons are antisocial and were involved in drugs and crime.

I checked into dating services in my area. They didn't have anything to offer for what I was looking for as far as dating. Now, I can't get them to stop emailing me. I am not interested in there services, and never subscribed to any services. But they will not stop. I feel violated and I am being harassed several times a day as I keep receiving emails. They allow people to advertise on there post of profile that they do recreational drugs. I am fed up with this company that insists on emailing me several times a day when I'm not even a member. I would appreciate some help with this matter.

Match.com lured me in with 2 profiles of very good looking men. Upon joining, not even 24 hours later, I clicked on their profiles and each one said, "Oops, the profile you are looking for is no longer available." Interesting. I tried to get my money back but was told that because I sent 1 email, they couldn't refund my money. This company operates fraudulently and should be sued and/or shut down. It is terrible to take advantage of real people out there, wanting to meet someone. I've met 3 other guys and they have all been fake. I had a police officer neighbor check one out and he did not exist.

They deceitfully and unethically take customers' money and honor no reimbursement if you sign-up for six months and only use their service for one month; whether you liked the service or not.

I was scammed by match.com.

There needs to be a "zero" or "rip off" star. That means "I will never do business with this company and I will spread the word". That's the star that I would have chosen. Their "money back guarantee" means that they will "match" the length of your membership for free (i.e. you bought a 6-month membership for $ and have not found any matches). The reason is that the majority of "active" profiles are really not active, but on hold or terminated. Match.com does not remove them.

I thought I had joined a reputable dating site after being offered a trial membership which I was never told for how long before they charged my credit card for a membership I didn't want, to begin with. I met a man with a wonderful profile and model handsome pictures. After communicating for over a month with his profile, saying he was located in NYC, same as me. He told me he is a sergeant in army and is in Iraq. This went on for a month; the romancing, the love letters and texts and IMs. Then, he couldn't come home as planned since he was going to Afghanistan.

Match.com needs to be taken to court. I cancelled my subscription online within the 72-hour period to get a full refund. It was never disclosed that I would have to call to cancel in order to get that refund because I live in the state of California. Needless to say, I thought it odd when I kept receiving e-mails. But Match.com suggests that you, at least, reply with a "no thanks" so as not to be rude, so I replied for a bit. But then, after finding out that I was never refunded, I called them to explain the situation. They brazenly told me that they would not refund me because I hadn't called and I had continued to use the website. They're not even willing to add the "call" policy in their terms of agreement portion. I guess they figure that it's the customer's problem, not theirs.

I got caught out on the scam where they automatically renewed me for six months without warning me. When I called and spoke with three different representatives, they gave me the hard cheese line. All I want is to cancel the next five months and get some money back. I will be happy to give it to a charity rather than give it to these people.

I signed up last winter for Match.com and I cancelled my account several months later and continued to get daily matches via e-mail. I went through the cancellation process a second time to be sure. I have just discovered that they continue to charge me and said that I never cancelled. I am required to produce a confirmation number.

My membership on Match.com was purely on a trial basis since the advertisement offered a free six months subscription. This was my first time giving a dating site a chance to experience a different method to meet new people. During the six month period, my limited participation caused me to cancel my membership.

Stay away from match.com.

I tried to log in my account on Match.Com and the password was not working. After the third time, I decided to use the forgot password function. When I entered my email, it said that it could not find my email as well as my log in name in the system.

I signed up and bought a 6 month subscription for $156. I decided in less than 24 hrs that I no longer wanted to use the service and wanted a refund. I was told that because I sent out one email that I would not be receiving an email. All I want is my money back.

Match has more and more fraudulent men on their site. These men are not even in America! Nigeria is one place but many more exist. They will tell you they all work overseas as contractors etc. BEWARE!!!! BE CAUTIOUS!!!!

I signed up for match.com's "6-month guarantee". The stipulations to get the guarantee are to send at least 5 emails to new people on match per month, keep your profile visible, and have at least 1 photo up. I did all these things and checked the "tracking your progress" section on their site to make sure I was keeping up. After the 6 months ended and I finished the qualifications for the guarantee, the "tracking your progress" section disappeared the next month. I checked my credit statements before I sent them in and a couple days ago, I noticed that match.com had charged me for a fresh 6 months.

For the past two days, I have been looking at my checking account online and noticed there was a charge debited from my account using POS for $39.98. I also saw that it was put back in on the same day. When I called them, they had no idea how it happened as I am not a customer. Luckily, they put the money back on the day I canceled my bank card with my financial institution. But now I have other sites charging the same account for online dating (which I have never been a part of). Can you please help me?

I joined match.com with a 3 month suscription thinking I was going to meet someone. I have had no responses from and real people. Constant winks and emails from fraud people looking for info. they all ask the same questions such as how log u been here and do you have a yahoo actt...at first I fell for it and I dont know if my pics and name are out there on other sites or not...there is no way to contact match as far as I have seen...I have reported the fraud profiles and people but they never respond as to if they found them etc...I paid for a 3 month subscription and not one real person has contacted me and I dont know if there is any real people there or not. Match.com is a nightmare.and the one star I had to rate them bc it is the lowest star...it is not deserving of it.

I was making a promising date with a woman in Seattle, but her account was having problems. Her account was replaced by that of a man in New Jersey, so she can't be reached. Match.com support says people can change account details, but sex and location across the country? This could be bogus, or it could be a system error that match.com is clueless about.

Match.com charged me to renew my subscription after I had already cancelled in the amount of $37. I called and spoke with a supervisor and she refused to refund my money. I was told that I did not unsubscribe the correct way, but the website did inform me that my subscription would not be renewed. If it wasn't the correct way, then it shouldn't even be an option.

Approximately two years ago, I subscribed to Match.com, cancelled my subscription and received an email confirming my credit card would be credited with a refund--never happened.

My 19-year old son joined Match.com. Our zip code borders NYC, within 5 miles. My son used my credit card with my approval. However, he never received any responses from his emails to site. I called the 800 number of the website to cancel his membership, and I was told to give it another month. Again, there were no responses. I therefore requested my money to be refunded, and they stated, “No refunds”. I do not pay for services not received. I am still in process with my credit card, as I do not want to pay.

This is a shady website that masquerade as a helpful dating site but right off the bat, you will notice that you have access to only one feature, the search function. You can receive notices from people who are interested in you; but they are all marked anonymous without paying an expensive fee to become a member. I should add that this membership is by far one of the most expensive fees for any dating website. Why do I see a problem with them hiding anyone who may try to contact you there? It's a baiting trick. This website is infamous for having countless fake profiles/scammers. Match.com won't do anything to inhibit these people from contacting a potential customer and luring them into subscribing because it brings them the big bucks.

I set up an account with Match.com at the beginning of July 2011. I paid $77 for this but when I signed up, the site said that I would pay only $12.99 a month. I checked my bank statement and realized that they took the whole amount. I had also been trying to cancel my membership on the website since then but inconveniently, the links don't work. I rang them up and they said they could not refund the money even though I have not used the website and I also informed them that I would never have signed up if I knew I would be paying that amount. She wasn't really bothered.

I paid for a 6 month membership - MAtch.com made me feel secure because they "say" they check your IP, your profile, and your picture before they post info.

I joined match.com while starting graduate school in a new city--hoping to meet somebody. After about two weeks, it creeped me out and I cancelled my membership. I did not log on the site and approximately 13 months later, I realized they renewed my membership without my consent or knowledge and had been charging me 35.99 per month. I had signed up originally on an email I no longer had access to and was unable to log back in. After searching hard online for their number, I finally found one and spoke with them. They told me that they would only refund 35.99--because of their policy. I asked if I could speak with someone else and she asked me , "who else would you like to speak to?" I explained that I had been charged for 12 months without my consent and I believe I should be refunded for more than one month (I had not even logged into their site!). She explained to me that no one else would refund any more.

I paid for 6 months subscription and my account was automatically charged at end of it without notification. Apparently, I agreed to it during sign up, which is not a problem. I just thought that there should be a notification as to anticipate a debit to a bank account and upcoming subscription ending. Six months is a long time and I don't remember the exact date I joined. These debits could cause havoc on people's budgets and cause bounced checks, fees, etc. I called to cancel and was told that they would. I was still unsure of what I would do with Match and wanted to test it, so I emailed a person. When I did not notice a refund, I called back. They said that since I emailed someone they would not refund. I was told that I agreed to everything in the beginning when signing up and was probably excited and did not pay attention. I've heard from others that they are unhappy with Match.com's billing practices and that they are deceptive at best.

It's worthless money pit, most dating sites are. I have used Match.com off and on for a few years now, with no luck. Most of the matches that come up are over 3 weeks since their last log in, which means it has been a long time since they were on. I rarely get any replies to my messages from other members. Match.com's quality of service is expensive for the members who are on. My biggest issue came in 5/23/11, when I was charged for another 3-month subscription. The account settings allow a member to switch off automatic renewal. I had turned the renewal off, but they decided to bill me anyway. I sent them an email informing them of their mistake. It took 3 days for someone to get back to me and refund my money.

I bought the "membership" for 6 months, thinking that with the ability to email, I would be able to get in contact with the matches I had. Oh surprise, it seems they have to have a paid membership as well to receive the emails. This is a waste of time and money, especially when you think you could meet someone "special". Learn from my experience if you can.

I too have been duped into this Match.com. I signed up for the six-month guarantee along with Profile Pro. Being assisted with below HS level assistance in what I thought would be assistance creating the best profile to meet the "girl of my dreams". Turned out to be **. After two weeks, I got little to no help. Then when I would get a wink, it was not from any of my matches that I specified. And if one did, I would email them only to never get a response, after a few times. This seemed like a bait-and-switch kind of move!

Well, first I paid Match.com $31.99 and Match.com took the money out of my account on June 14, 2011 and I'm unable to log in as of 6-14-11. And there is no phone number to call and tell someone anything. I want my money back or fix the problem of why I can't log in to Match.com. I would like Match.com to call me at the above # as soon as possible. Very upset, I want my money back or fix the problem.

I work in Hong Kong. I have an account in Match.com and my aunt in the U.S. paid my subscription for 6 months. At the start, I can view and read the emails that were being sent to me. But after a while, I encountered a problem in my account. I can’t sign in anymore. I don’t know what's wrong with in my account. All my information is true. It just happens that I have no debit or credit card. That’s why my aunt who referred Match.com to me is paying it. Does it complicate my account? Can she refund her money?

I was able to view others for free and started receiving notifications from Match.com about matches. I signed up on 6/2/11 for 3 months. My pictures were constantly deleted, I received no matches and decided this was not for me. I called Match.com on 6/9/11 to cancel and they stated there would be no refund because I had usage - I emailed other members. I asked for proration and she stated that would not be possible. They are very manipulative and inconsistent with their matches. They did not refund my money and stated there will be no renewal after 3 months.

I was a member and met someone so I cancelled, and I just found out my profile times 2 is still being viewed and shows me active within 3 weeks. I have been getting emails from men and Match that men viewed my profile. I have sent several emails telling them to stop sending them to me and my subscription is cancelled.

I subscribed to match on Feb 22, 2011. I cancelled my account with on March 24, 2011. I had already sunk $59.67 all to be re-billed on May 22, 2011 for $59.67. Pushing my account into the negative.

Match.com does not provide true and honest information about the "service" they offer as there is an unpublished limit to the number of profiles you can hide/blacklist, once the limit is reached you can hide no more - despite the fact that the site still allows a pop-up message informing you that you have just added that profile to the list!

I have just had a problem with Match.com. I discovered Dating Direct, another online dating site, merged with Match.com in March 2009. My first point of contact was a call center in Morocco. Apparently, they have one in Rabat and one in Casablanca. Customer service was unsatisfactory, unprofessional and unhelpful so I was transferred to the London, UK office where I spoke to a Rachel **. After another unproductive, unhelpful and frankly, obstructive and rather rude dialogue on her part, I was transferred to Matthew **, Senior Supervisor who gave the impression of being very naive and inexperienced. He did however, perhaps because of the aforementioned naivety, volunteer lots of information about the organization including the telephone number and address of Head Office listed above. He also advised that the MD's name is Karl ** and the Head of Customer Care is Alex **, a relative perhaps of the unprofessional Rachel **, the first customer service operator from the London office that I spoke to. I hope this information proves informative or valuable to those trying to contact Match.com or Dating Direct.

They automatically renewed and charged me without notice or a chance to opt out. When I called to cancel and request a refund, they told me that they could not refund me since I had logged on today. After three months of inactivity, I logged in just to find out how to cancel, etc.

I paid for a 1 month service with match.com but realized quickly that online dating wasn't my thing. I cancelled within the 30 days but apparently whatever I did on the site didn't take the cancellation entry so I stayed on for another 30 days. It was not so bad. Well, I thought I had cancelled again (apparently I missed a step) but still, was charged for another 30 days. I emailed them to ask how to cancel and no one replied. Another month is billed and I am livid! It's now May and I finally figured out how to cancel. The site makes it impossible to cancel. Even though I sent more than 2 messages telling them I don't want the service. I get it that I have to incur another month but to help cancel for me because apparently, I'm not able to do it online. Let's see if I get billed for June. This is the worse dating experience ever!

On May 9, 2011, Match.com charged me $119 and then refunded the amount. I had not called to ask for a refund. They were alerted in some way that it was fraudulent. Unfortunately, (for me) I was unable to check personal account for a couple of days, which is only used for my son’s expenses, until today, to see their charge and refund and a balance now at zero with charges to my ready reserve. Today my debit (cash account) was hit for $1,222 in fraudulent charges.