Match.com Reviews

I cancelled my account on line with Match.com in late November 2012 and received confirmation from them that my acct would be cancelled at the end of svc period that I had already paid for. Today (7/16/13) I find that on 3 separate dates 1/14, 4/16 & 7/16 I have been charged $71.97. Since canceling my Match acct last year, I also cancelled the Yahoo acct associated with the service. I called Match.com today and they said that I never cancelled the acct, etc. I am furious.... After hanging up with Match customer service I attempted to log into the acct I have been unknowingly paying for and it says no username match or password issue. Really??? These people are horrible and a rip off..

I bought a coupon from a month subscription to Match.com to try the service. So, when I tried to redeem my coupon, the site was asking me for my credit card information and billing information. I called customer service and they said that they require the billing information so they can set up automatic renewal of the account. I tried to explain to them that I just want to use the service for just one month and if I needed to renew, I would do it then. But, NO, they need your credit card information and there was no way around it. The funny thing is that they were trying to convince me that they were doing it for my convenience.

The dummy account seems to be true. I am talking with a guy now who says he likes me and continues to write, but refuses to meet. Then the big guns, the Nigerian scam artist, the overseas call dropping match and going on email right away. Obviously, a non-English speaker. As for the 6-month free scam, this never happens nor will it ever. The one guy I did meet showed up with a pocket full of ** and wanted sex right away. Gross. Match has no desire to clean up their act so I will help them along. Someone said write to the FTC, so I will, but I doubt anyone will do anything. The only way to make them care is by boycotting Match.com right now.

This is regarding an auto-renewal policy at Match.com. I want to remind people to be sure to cancel their auto-renewal before the time has past. Match.com has a very strict policy of not issuing refunds for any reason. In my case, I had cancelled Match several months prior. I received a confirmation email indicating my account had been cancelled. Even after I cancelled, I was still charged and told that they would not be allowed to refund my charges for any reason. After talking with their supervisors, they informed me there was nothing that could be done. The only action I have left is to inform other people what a scam Match.com is - to explain the personal experience that I've had with them and their refusal to refund any subscription costs for any reason.

The site allows you to log in and search, but no contact until you sign up which makes total sense. In the meantime, until you decide to sign up, you receive multiple emails from Match.com stating you caught his attention, he's totally into you, etc. There is no image of the person, just text. You receive multiple emails like this for a while. However, once you sign on to the service and set your notifications to receive emails, you receive NO NOTIFICATIONS AT ALL. You have to go into the site to receive your notification, which totally contradicts the service you sign up for. Your settings can be set to receive email notifications, but you receive NONE.

Two years ago, I signed up to Match.com for a one-month free trial. Two years went by and I went back again to sign to their one-month free trial offer. As I looked at the photos and profiles of the different people listed, I found out that several of the men listed are exactly the same men that were listed two years ago. I attempted to contact the same person I did two years ago and got no reply; I tried the others and the site kept sending me to another person over and over again.

After a dormant subscription for several months, I was suddenly charged $199.84 for a 6-month subscription to Match. They ran my card without my knowledge or permission. When I called and spoke with Ashley, she said that I had responded to an email and that after speaking with her supervisor, there was nothing she could do and they would not issue a refund. I asked to speak to her supervisor and was told that they were all on the phone and could call me back in about 6 hours. I also realized when I started trying to delete my credit card info that once it is in there, there is not really a way to delete it. You can add another card, but there is no way to remove the card you have on file. If they did this to me, I am 100% positive that they are doing this to others. I am one really unhappy customer. If I ever were to find the time to use an online dating website again, it definitely will not be Match.

I signed onto this service in April and paid for three months upfront. On June 6 I was suddenly unable to sign on. When I inquired with the service, I was eventually told that I had been terminated. No reasons were provided for the dubious reason of protecting privacy. The entire experience and their bafflegab reminds me of nothing so much as a story by Kafka or the Soviet Union, where a person is punished without being told what they are being punished for. I didn't think this kind of thing could happen in North America, but there it is.

I canceled my subscription and then got charged anyway. This site is a ripoff. I have tried to cancel again and hope that it works this time.

Match.com puts up fake profiles of both men and women to pad their site to make it seem that there’s more of either sex for you to choose from. The fact is, these are fake profiles put up by Match.com. Match.com will automatically renew your membership, whether you say you want it or not. I've had to get refunds at least 3 times, and it's not easy to do. Just don't do business with these people. They are from Texas and well, they are scammers to the max.

I agree with the other complaint. YEARS ago I think Match was pretty good and made a nice avenue to meet normal people looking for the same thing...fall in love and maybe get married if you were lucky. Now it is JOKE...Total misrepresentation!! I even reported them to the BBB. Full of scammers...I have proof! And I am also convinced they, themselves, post "phony" profiles just to boost up their membership! Waste of time and money... Do NOT join unless you have money to throw away and don't care if you are taken advantage of by scammers. These kinds of people prey on the "newbie"...that unassuming, lonely person...vulnerable...looking for love. They claim that profiles are reviewed by a team before they are posted. What a joke! They need a new team! Some of them are laughable with unbelievable discrepancies. It makes me sick to see their advertisement on television as being the "Number One" online dating site out there...LOL. They should be taken DOWN! Someone really needs to look into this site more closely. They are misrepresenting themselves and scamming the public.

I began using Match.com nearly ten years ago to meet women in my area and it was great back then. Over the years, the site has gone down the tubes. When the internet and online dating was still fresh, new and coming into its own, all you had to contend with is men and women who were professionals, knew how to actually use a computer (or at least get by on one) and were looking for other decent people to hang out with. Fast forward to present, when literally every joker in the world is connected via cell phones, iPads or in a Starbucks, you now have this generation of folks who are just complete imbeciles to tolerate.

I paid for 6 months 3 times. I never met a soul. You're talking more than 350 bucks down the tubes. Part of the reason is that it's wrong for me. I'm limited by a neurological disease and on a fixed income. I didn't intend on a third time. My card got charged because I didn't know how to cancel. I think it's easier to hit the lotto than to get a refund from them. The guarantee you'll meet someone only added insult to injury.

I have been receiving fake email messages that look like Match.com ads. Upon clicking on the link in the email which invites you to view profiles, etc., my browser is directed to the site and I am logged in to my account. Upon closer examination of the email, it is apparent that it is not from Match.com. There are minor discrepancies in the email address (e.g., match..c0m) that show the email is from someone other than Match. The email appears to be exploiting a security hole in the cookie that lets Match users access their accounts without logging in each time. I can only assume that this malware is allowing someone to access my account.

I received a 72-hour trial. I went into Match.com but did not remember my password. I got my password and proceeded onto starting the 72-hour trial. However, before I could start the trial, I had to choose a subscription. I did choose a subscription. It also said I would not be charged until after the 72-hour trial period was over. That was not the case. I was charged immediately. Within 5 minutes, I cancelled my subscription and deactivated my account. I called back to get a refund but I was told I would not get a refund because it does not show that I went through the subscription link. I spoke to a supervisor who told me the same thing. So, they refused to honor the 72-hour free trial I was supposed to get and keep their money for a service I will never use. I will never, never use Match.com.

Today, I tried to subscribe to Match.com because I thought I would meet somebody. To my surprise, I subscribed using somebody's email ID because the person used the computer before me. How could I use that ID and other people's email address? I called them, and they refused to refund me, and I have me to start my own account. I felt my privacy is not worth anything to them so be aware!

I was on Match.com for a month with few results. Just for fun, I changed my income from $50,000 to $150,000+ and was then inundated with responses. Nothing but a bunch of women looking for a free ride. Stay away!

I joined the site and stayed until my membership was up which was about a month. I went out on two dates and IMMEDIATELY noticed that these guys only wanted one thing!! The first guy even went as far as to tell me about how he lost his son 2 years ago and about how into God he is now... WOW! The lengths guys go through for **!! Ladies be aware for **. The other date didn't even offer me a meal at the sports bar we went to meet at. He talked about his 7-month-old son he had with a woman he met on Match. He mentioned that he was just having sex with her at the time and she just so happened to get pregnant. HE was SO angry at the fact that this woman thought their relationship was deeper than just sex. It was JUST awful!!

I had subscribed to Match.com in October 2011 for 3 months just to see what's out there after a fight with my ex. I pretty much check from time to time and did actively use it for 2 months. I know about their auto-renew policy, so I make sure it was not auto-renewed after 3 months. Can't remember exactly, but I know I did. After 2 months, I deleted, disabled everything I can from my profile and stopped using it. I deleted all the email from my account related to Match.com. Today, a year and a half later, I found out that my credit card was charged $59.97. So I called Match.com on why they charged me all of a sudden.

I joined the site on Wednesday night and on Thursday the charges cleared my bank. The following day, my card was used to make unauthorized purchases at Walmart.com. I didn't think about Match.com being responsible until I realized that this also happened several years ago. I used my VISA card at the time and charges were made all over the United States and the merchandise was sent to another country. I called customer service and of course they were NO help and there was no corporate office. This site is definitely a scam.

I was on Match.com for over a year. Yes, I knew about the auto renew. That was my choice. It has now been shut off. Now that I've turned off my auto renew, I have received no less than 12 emails from them in a 24-hour period, stating, "She's interested... she's intrigued.... she wants to meet you... etc., etc." True, I may have the silly sad sap for staying on with them for over a year, but I do know bull when I see it. I have asked, since I'm no longer a paying customer, why I am suddenly so desirable?! Lol, it's not likely, right? Such a disgusting shady business practice!

I signed up for the 6 months plan. I was only activated for 1 week and ended up getting back with my ex. Also, I was pretty disappointed with my matches. So I called to see if I could get at least partial money back or some sort of refund. Nothing. Basically, you are locked in. I think there needs to be some sort of change with this policy because 1 week should not mean I have to be locked in for 6 months and pay all this money. So I'm not happy with this company. I think this is lame and **.

I had been a member on Match.com for over a year and a half. I did find someone and dated for about 7 months. During that time, I hid my profile and stopped my subscription. Unfortunately, things did not work out with the woman and we parted ways. Last night, I went back onto Match.com, un-hid my profile and signed up for 3 months of service. After signing up, I was able to update my profile and send an email to a potential date. Now this is where it gets good. About two hours later, I get an e-mail from Match.com stating that my account has been blocked and I was supposed to call a 1-800 number.

Match.com is very deceptive in their practices. They let you believe that if you become a paid member, you can contact everyone on their site. This is true, but what Match.com doesn't tell you is that only the members that you write to that are paid subscribers can read your messages. If you, as a paid subscriber, write to a free member on their site, they cannot see who is writing to them, nor be able to read the message, nor write back, without first becoming a paid member themselves.

Auto-renewal practice is deceptive and preys upon lack of recognition regarding renewal date. I was emailed incessantly; however, no email notification was made regarding renewal. Customer service was not helpful or professional.

48 hours into a free 3-day trial, I cancelled my subscription online. I was told that my cancellation had been completed and that a confirmation email would be sent. When this had not arrived by the next day (still before my bank account was due to be debited), I contacted Customer Services to report the error. Not only had I been charged prematurely but Match also claimed that I had used their services and therefore, they could not refund me. The only reason I had re-entered the site was to confirm that it had been cancelled. I have requested a refund for a second time and have been refused. How are they getting away with charging for a service that not only did I not request but also did not use? It may only be GBP30 but this is outrageous business practice and I urge others to report them to Trading Standards or equivalent. Maybe if enough complaints are received, something will be done.

I requested my login information and was immediately renewed as a subscriber. The renewal appeared prior to my receipt of the login info. This was an unintended occurrence billed at $119.94. The issue was not remedied as their policy is not to grant refunds. I was not given redress in the matter. I did not desire the service, having cancelled previously after one month and certainly a six-month duration was useless since I'd already met someone. I felt some accommodation should have made on behalf of the consumer.

I signed up for a 7-day free trial and cancelled after 2 days. I then received an email stating that I could reactivate my free trial at no charge through the 12th. I chose to reactivate it and was charged for a three month subscription. I called the next day and spoke with customer service. They said that even though I'd already canceled that accidental subscription, the charges were not refundable. There was nothing I could do to argue the dishonesty of the promotional email.

I went to their website to cancel auto payment. It did not happen as I was billed again. I called to complain. They said I should have received an email to confirm. I said, "Well, how was I to know that (no refund). Can I speak to someone senior?" They said, "I am senior." "Let's cancel now," I said, "60 lighter in the pocket." They said okay. I checked for email as confirmation - none! I called. "Where's my email?" I said. They said, "We can see it was sent. You should have received one." I said I have not. After the Match staff argued with me, another senior member of the staff hung up. I called again and have to request an email. I hung up. Crap customer service. Don't use this service. Go to a bar instead or join an evening class!

I used the online membership cancellation form a month ago and am still receiving emails. I went to their site again and cancelled once more, only to be auto-told that my membership will cancel in May. It was supposed to have been cancelled in April. I am now looking at cancelling my credit card in order to put a stop to their fraudulent charges.

I opened an account. Just thought I would see what it was about. Cheapest rate was the 6-month plan. Thought it read 6 months/$19.99, but it was 6 x $19.99. That wasn't clear when I read it. I attempted to find a phone on the site to call and correct my mistake, but the site is meant to deter you from calling. I had to get the number when I called my bank to refute the charges. I called Match and they were very unhelpful and determined not to refund me. The money had not even processed from my account. Then they locked me out of the site, but I told them I will let anyone know how sleazy they are at every chance I can.

Raymond from CA, I had the exact same thing happen to me today. How ironic! I believe that Match.com is just a money-hungry company.

I signed up for membership and paid the monthly fee. I was approved and all photos were approved. Next day, I tried to log on and was denied access. After many attempts over the next week to find out the problem customer service eventually sent automated reply and said was in the best interest of other subscribers? I never was told why but that I could legally subpoena the records. And by the way, even though I never used the service and was approved, I was not eligible for a refund! Beware all!

This is one of the sleaziest dating sites on the Internet. There's no way to delete your account (only "disable" it) or remove your personal info from their site. You can't even change your email or clear personal information (there's a form, but it doesn't actually work) to prevent them from reselling your data to their sleazy partners. Avoid them like the plague.

I signed up for one month with Match.com. Suddenly that day, I was getting emails from a site called Ourtime.com which I have never even heard of. So I responded to the emails, winks, etc, and I noticed that my profile and information was exactly like mine on Match.com, and even the misspelled word was the same. So I thought ok, Match.com has a sister site. I get two for one like several sites do even though it was never mentioned in their contract, etc. Little did I know that, after about two weeks, a bunch of low life, Match.com gave all my information to Ourtime.com and even charged me the same day without my permission! Never once was anything said about an additional charge or that my profile would be used elsewhere.

I was using the service for a little over a week. I was talking to several girls, and was truthful and honest with them. Then suddenly, without any warning, my account was terminated due to harassing email, misrepresentation/married/or other. These were the reasons given. The company will not tell me why this happened and will not refund my money. I paid for a full month and only got a week. This company, according to other consumer sites, does this a lot to paying customers.

By answering an email, Match.com subscribed me without asking for confirmation nor allowing me to pick the term of subscription. The customer service and manager experience was awfully offensive, rude and accusatory. This business is either going out of business (and therefore is trying to get any money it can before going out) or is some fraudulent system that needs to be brought back to earth (the USA's earth and not some third world country, abusive type of land).

You are placing ads for available gay men in my community on my computer and I have given you no reason whatsoever to assume that any interest for this information exists. I want you to immediately remove this from my computer.

I signed up for Match.com and followed the criteria set forth for the six-month guarantee. On the first day of the last month, it disappeared. I contacted customer service and according to their records, I did not comply with the five emails each month. I did, in fact, I sent between 10 and 12. Very sad! If anyone reads these complaints and still signs up for a Match account, I don't feel bad for your stupidity! I'm stupid and made a big mistake for not reading these same complaints.

I paid $59.97 for a 3-month subscription. Nobody showed interest in my profile. No emails or winks (quick message indicating interest) or being added to someone's favorites list. Fair enough, nobody was interested so I didn't renew my subscription. Two days after my subscription expired, Match sent me a message that "Someone is interested in you" but to find out who it is, I would have to renew my subscription. Seemed suspicious, but possibly just a coincidence. However, the next day, there were 2 more messages from Match. Somebody added me to their favorites list and another showed interest. Today a fourth person is interested.

I left Match after a week. I sent email for a refund and heard nothing. Now, I got an email and they told me I would not get one. I'm not happy after taking $96 off me for being with you for a week.

This site is infested with online dating scammers! I caught 5 in one day, myself! Their customer service department says they have a team of specialists that vet new members. I believe that's a lie! Why can I catch them and their specialists can't? I wasted more time getting rid of the scammers than I did actually using the site! When you have a new subscriber who looks like an 18-year-old model and she's seeking men between the ages of 22-80, something's wrong! They can't see that? I asked for a prorated refund and they refused! A majority of these scammers are from Africa and they cause a lot of heartache and confusion for those new to online dating. Their "scientific" matching service consists of two or three common interests two people have. Like, you both like sunsets and walks or you both like the color blue! That's hardly scientific! They don't provide much of a service. I've had better success standing in line at the supermarket.

I joined Match.com with an open mind, hoping to meet somebody since my career and a busy schedule leaves me with little time to go out and meet people. Initially when I joined, I would received several emails a day. But this eventually came to a stop. I would try to expand my search by clicking on a link, which allows you to see others of same characteristics. As months went by, I found that my matches often kept repeating themselves (I would see the same guys I get matched with months before). I would find most of my emails or winks would receive no response or not even a viewing. The quality of guys I found on this site was a complete different story.

This site is terrible. You can set up your account, tell about yourself and upload photos, but you cannot see anything. You can't see who has viewed your file, message anyone or even receive messages. When you click on one of those links to look at something, it just takes you to the page to subscribe. Then I read the fine print. It auto renews! Then you have to call and request for the auto renewal to stop. I just read the reviews on here stating how that was pretty much impossible. After reading everyone's reviews and realizing I can't see or do anything on there without paying, I deleted my account. But I did constantly, for the 8 hours I was a member, receive emails from them saying someone wants to meet you. I would go to the homepage and see no emails from any members. But in those emails there was always a link to subscribe so that I could read the email and find out who it was. Ripoff.

I canceled my account within 3 days of joining Match.com and followed up with an email requesting a refund. I could not call the customer service line as they are only available Monday-Friday CST. I called the customer service line today and was told I live in one of the states that does not have a refund policy. There is nothing they can do. I asked for a supervisor. I got a floor supervisor, who reiterated there is nothing to be done. He said he could connect me to the corporate office. He placed me on hold for 8 minutes, then came back on saying it is against their policy to transfer any calls to anywhere. I requested to speak to a managing supervisor and he stated again that there was nothing to be done. Oh, he did offer to extend my subscription. Why would I want to extend it when my desire is to cancel?

I signed up for 6 months. There was a guarantee that if you aren't in a relationship at the end of those 6 months, they would give you 6 months for free. I met a few people on Match (none that really caught my attention). Still, I communicated with almost all my matches. Nothing came of it. A man's profile ended up on my login page. It said he was very interested in me and I should message him ASAP. I did and he was totally not interested. I contacted customer service several times to have his profile removed from my login page, as every time I saw his photo and how much Match said he was really into me, it was a stab in my heart that he was totally uninterested.

I thought it would be nice to subscribe to Match.com after just calling off my wedding. So I made an account and less than 24 hours later, I realized I probably will not be using this right now. I called to cancel and get a refund, and they don't give refunds. Totally blew my mind. What business doesn't give any kind of refund? You can clearly see I have not done a thing to my profile and haven't connected with anyone. I explained that I thought I would like using it, but I realized maybe it's too soon to jump on this site. This was my first and only time I will ever sign up to Match.com. They make it sound so nice as if they want to help people but that it's a computer generated system. They don't care about anything but money, and that is pretty obvious.

On Tuesday, March 19, I signed up for a 6-month subscription to Match.com. I paid online with my credit card. I set up my profile and indicated I was only interested in meeting women that lived within 100 miles of the Asheville, NC vicinity. I received a couple of messages, within my profile, from women who were a match and interested in me. I was under the impression these women were living within the parameters I requested in my profile. In fact, I had deep and personal conversations with each of them. This has started after I signed up.

I was a three-month subscriber with Match.com. I let the auto renewal process go on for another three months. During that next term, I clicked the auto renewal box so that it would not renew. Unbeknownst to me, I was still being charged for my email services but the add-on services were dropped. This is six months later. As soon as I went on to my profile to see what the billing specifications were, the following day, the profile was not accessible.

I signed my aunt up for three months on Match.com and they auto renewed the account twice without me knowing. I called and they said all their subscriptions auto renew and that they could not refund the money because the account was accessed. I used to help my aunt search and email people because she was not computer savvy, so I know they were not being truthful. When I asked for records of emails when she used the account, they said I would need a subpoena to get those emails because they delete after 30 days.

I met some interesting people. I signed up for the three month service and planned to just let it lapse. Every time I checked the subscription status page, it did not mention that it would auto-renew. I went one day into a new period and it auto-renewed. In their FAQs, they say it's for our benefit so that we don't get cut off from communicating if it ends unexpectedly. That is why some services could warn you a day before with warnings such as “your service ends tomorrow”. That's not an excuse to auto-charge people for a renewed subscription. I emailed them about it several times with no response. Clearly, if the policy was designed for our benefit, they would make it quick and easy to undo the auto re-subscribe. I will follow up and try to call them soon, but they should just answer questions especially since it's been over a week, and I'm pretty sure they said I'd get a response in 24 hours. I do feel that I was screwed out of $60 on the auto-renew.

I signed up for Match and paid by credit card for 6 months. Within three weeks, my log-in did not work. I finally figured out how to email customer service. I did so. They then sent an email that said my account was terminated and referred me to their written policies. They gave no reason for termination. The policy says they do not have to give a reason and they can do what in their discretion they wish so you have no rights. They are behind a blacked out, steel curtain pulling your string. I have asked them after out for over $200 to refund. I have asked them to say why the account was canceled. After reading these reviews, I expect them to say nothing and be hard nosed. Their cancellation of me was very brutal and without any cause at all. Do not pay several months dues; you may lose your money!

Western Union money transfer is the worst company. The employee mostly do not know what they are doing. The managers do not solve anything. They stayed 7 days with my money still inside the company without communicating with me, lost customer's information and disabled the guest account without request. I stayed 3 hours on the phone with them trying to send money without resolve. The employee who answered the phone has an accent so strong that other countries become impossible to understand. Others talk on the phone so low that we cannot hear them. Well I sent money to Brazil for 10 years in the same company for lack of option, but I would like to know other companies that do the same work.

I bought a 3-month membership. I stated on my profile, Photos only, no motorcycles. Don't camp. I didn't check off camping as an activity. The stir - it said for members and it was misleading; it seemed free but they charge for every event! I got motorcycle, camping - no photos as many of my matches they matched me up with. I called them after the first month to cancel. They said that because I responded to one email, they refused to give me back my money! I responded to a guy that wrote something x rated and felt he should know that he will be reported and he has a fake profile (good honest sweet man)!

After a year on and off this site, they are now charging me a $2.99 activation fee on top of their $34.95 price for a month. When I asked if they can waive the $2.99, they flatly said no. Now that they are a billion dollar company, losing a customer over a measly $2.99 was not big deal to them even if the economy is in the dumpster. That's what happens when you get greedy. I deleted my entire profile and moved on. Also, they have more spammers than other sites. This site is not worth the money.

The service is overpriced, and they have poor customer service. I used it in less than 3 business days only to realize that I wasted my money. I didn't want the subscription or another day but would never even get a portion of my money back. They should have lemon laws for internet-based services. You can't realize how terrible the site is until you use it. It’s corporate greed at its worst. If you don't mind burning your money, go for it.

After joining up with Match.com last year, I wished to God I had never done so! Around August last year, I emailed them to cancel my subscription and remove my profile. The months went by and I was still getting selections in my email box, most of which were not compatible with my criteria. I sent several other emails after that, repeating my requests but there was no response. Not one word did I hear back from them. The last email I sent in, maybe December 2012 or January 2013, I demanded they do what I asked threatening to report them. Still there was not response. Then on March 1st this year, I was horrified to see that they were still debiting money from my account!

Do not give them your billing info. The so-called free trial is a scam and they ended up charging me telling me because I opted for the 25 percent off option should I decide to stay. It cancelled my 7-day trial. I tried to cancel and they had already charged me. I got the same runaround as all the others here. The people on here are the worst. Most are non-paying members who can’t even see, let alone read and respond to your letters. The blocking is a joke as the creepos can still see our every move. They have the rudest customer service. The will send you the same matches over and over that do not meet any of your criteria. I have read the same thing over and over once I Googled them after being ripped off! Someone needs to file a class action against them.

I purchased a subscription for my daughter, who signed up on the account. After a few bad dates, she stopped using the site. Since then, I have been auto-renewed twice. I missed the first auto-renewal in August but caught the one just the other day. They refunded the one from this February but would not do anything about the one from August. Buyers, beware! Make sure you cancel your account to avoid getting ripped off. Boo to you Match.com.

I signed up for a free three-day trial on Match.com. I filled out the minimum information and posted no picture. I viewed a few profiles over the course of 2 days and never logged back into the site. After three days, Match.com billed me $35.99 a month for the next five (5) months. I didn't know this because they sent me no emails stating how much, and the billing was through my Paypal account which I rarely view. When I found out, they refused to repay any of the money, with the exception of the last payment which was one day old; I could have disputed this with Paypal anyway. They refuse to even give me complete access to their crappy site, despite their records clearly showing I never logged into the site beyond the three-day trial period. It’s a complete and utter scam. They have horrible customer service, and in my opinion, a clear intent to cheat, deceive and rob people.

I was convinced by friends to sign up to Match.com as they appeared to be legitimate. However, after a short time and a couple of horrible dates and then endless emails from people I was not interested in, I decided to cancel myself from the service. I was auto renewed as I work and missed the cancel date, but my profile was supposed to be hidden. Little did I know it was not. I found this out 10 months after I had thought it had been removed. I met a gentleman on my own without the help of Match.com. We had been dating for about 9 months when someone he worked with that lived in another state saw us together and informed my boyfriend that I was on the dating service when I was not any longer. He did not believe me and what was a wonderful relationship has now ended because Match.com did not remove me from their site when I had requested 10 months ago.

I signed up for Match.com. Based on the criteria I put in, they sent me a slew of matches that had none of the criteria which I selected. I expected a few to be erroneous, but not all. I put in a particular ethnicity and not one of the matches had that ethnicity. I started getting a slew of emails from persons I was not interested. Within 18 hours, I wrote to Match.com requesting a refund. No response. I then wrote again at 24 hours. No response. I said okay, they are probably closed. The following day, I responded to two persons who had written to me. I then went on to call Match.com and again asked for a refund. I was then informed that I could not get any money back because I used the site by sending two emails.

I decided to try Match.com because I was moving from SC to WA and I wanted to meet new people and go on dates. I uploaded recent and many photos of myself, my friends, family members, and even my dog that I adore. I wanted to take advantage of the six-month guarantee deal so I decided to email a handful of women with an introduction bursting with quality and sincerity. I spent a good fifteen to twenty minutes on each email. I had received zero responses from the recipients. I went ahead and pried into my curiosity and used the good ol' Google search engine to see reviews and chances of hits on this website and now regret even subscribing to this dismal, yet highly lucrative website.

There are so many fake accounts and they send the same "daily matches" over and over. The few guys I did chat with were clearly looking for flings. Also, I have noticed that since signing up, they don't send emails telling me when someone has flirted or sent emails like before I signed up (I guess they have my money now). I wish I had spent my $80 on a new pair of shoes! I see complaints about them charging your credit card after you cancel; they will see some kind of crazy if they did that to me.

When you try and quit, they will put your account into “recurring charges status.” When you call to quit, they put you in "IVR hell loop." They never send you billing emails so you won’t know you’re being charged. They are experts at fighting your bank if you go to do a chargeback. They make it nearly impossible to quit.

Don't sign up for stir events for speed dating. It is a joke. Very few people attended. It is not balanced, too many guys and there is no refund if you are not satisfied or change your mind. In my case, the latest one I signed up for I had to attend a last minute funeral and they would not refund me the fee. Just don't sign up for these events and you will be be better off. There are other ways to meet people.

I was automatically renewed after 6 months on Match.com. When I called, I was told by two different people that I did not qualify for a refund because I had sent a match email out after the expiration date. I told them that I was not notified that my account had renewed and if I had been notified, I would have immediately canceled my subscription. They still refused to issue a refund. After threatening to file an FCC complaint, they finally relented and issued a full refund. I think it's totally unfair and misleading for Match.com to charge and only refund when they are threatened with an FCC complaint.

90% of the profiles are fake. Most women have free accounts, so they cannot respond to your emails. Match.com sets up fake accounts to lure men in to buying a subscription. If they charge your credit card, they will refuse a refund. I had to spend hours working to get my $95.95 back. Not worth the effort. You can use free dating sites and actually get messages from women. Stay away from Match.com.

I signed up for Match.com in July and used it regularly but did not email too many people. Towards the end of the 6 months, I started checking into the requirements to fulfill the 6-month guarantee extension. I used their guide that informed me how many emails I still needed to send to match their requirements. I fulfilled their requirement, but to my surprise, I was still charged a renewal subscription. When I called them to inquire why, they claimed that their system showed I did not send enough emails per month. My contention that their guide did not differentiate went nowhere. They refused to refund and refused to follow up on my request to check into it. I am now filing a dispute with my credit card company.

Probably the worst site I've ever joined. I met a few guys for a meet up or a date and all of them were awkward to say the least. One guy was clearly gay. I think he was looking for someone he can prance around so his peers will not think he was gay. So many awkward men. I've never encountered such weirdos in my life. The men seem to have this life on the internet and so many lacked social skills. Very horrible experience with Match.com. Many of the guys were liars for no reason even when I was clearly not interested. Also, they would write multiple times and view your profile as if they are stalkers.

This is the second time this has happened to me. Shame on me. I thought it was an oversight the first time. After cancelling the automatic renewal, they will go ahead and bill again and again. This is an absolute scam, and they need to be stopped. I see by reading other complaints that they are in the habit of doing this. I asked them for a refund, and they said they couldn't because they issued me a refund in the last 6 months. This happened to me both times that I tried this website. I cannot believe it is "accident", as it is not an isolated incident. I cancelled the automatic renewal days before my subscription ran out, and they put charges through on my account. How can they get away with this? I would appreciate any help that I can get, as this seems to be their ongoing practice.

I cancelled my subscription 2 weeks prior to my subscription end date. I was sent a confirmation email in which it stated that they would not charge me in the future. I decided to check to make sure I was not billed and found that they had charged my credit card without any authorization! They charged me almost $70 without notifying me or even telling me that they would be billing me. I never received any indication that they had renewed my subscription without my authorization even if I had not already cancelled my subscription. I would not recommend using this site for any reason as they obviously have unethical business practices. I have contacted them directly asking for a refund. I have filed a dispute with my credit card to get the money refunded and I will be filing a complaint with the BBB as well.

I signed up for Match.com for its 6 month subscription, and it's a total ripoff. There was no response from women at all, even the ugliest one. How can that be? How come I get responses on OkCupid (which is free) and no response on a paid site?! 90% of the profiles are fabricated or ghost accounts. I asked the customer service to refund my money, and they refused. Finally, I had to go to PayPal and file a complaint. I got my full refund today.

I recently joined the 2nd time in over a year. What was I thinking? I joined 4 days ago. I sent over 100 emails to women in different states and got zero responses. The profiles are 90 percent fake. They all have women posing with a baby, one with friends at a club and a beach picture. They all lived in 3 different states but recently moved to my area. Some even have the exact same wording in their profiles, which tells me the company created these fake profiles. They said I could not get a refund even if I used it for an hour. If I emailed 1 person, I get no refund. They are there just to get as many suckers as they can. 6 to 7 million profiles are dead or fake with no users. It is automated from the computer system.

I joined Match.com for one month. That month is not expired yet. It says there is something wrong with my account and won't let me log in. What is wrong with my account?

They charged my credit card double after three months introductory rate without any notification. When I complained to my credit card company, Match refused to issue a refund credit. The jerks I spoke with representing Match were complete **.

Match.com Rip-off - I got totally screwed by this service. They automatically renew your account and if you access it afterwards, they will not refund you any money. I thought it would just run out, but oh no, they have that auto-renew feature. Little did I know when I went to go erase my pictures so they were not floating around online that would destroy my chance to get $60 back. They refuse to prorate a refund or only charge you for the next month or anything like that. Additionally, all the people on this site are the same ones on the free sites. Don't use this service, you will regret it!

I cancelled my account in Nov 2011 over the phone. Since then I have been charged 3 times $119.54 through PayPal. I just noticed that today and got a refund for the last period. Their policy is one refund/year. They have no trace of my cancellation, but they could tell me that I haven't used my account since Nov 2011. Meaning, I forgot to cancel but I am smart enough to remember to not use the system after I cancelled it! Seems like a scam. They make money on people not checking their account carefully and can slip some charges until the consumer starts noticing them. The site wasn't even worth $59 for the 6 months trial period, but they still managed to squeeze $239 over one year period with their scheme. Stay away from them.

I did not feel Match.com was worth the cost, so I canceled my subscription. Despite canceling the subscription, it still auto renewed. When I called to have the amount refunded, I was told they cannot make exceptions if more than a month had passed, and even though their record showed I did not use the service, the charges could not be removed. The supervisor told me she was just as upset about their policy as I was, but did nothing.

Match.com did an auto renewal on my account for 6 months without notifying me before or after they charged it. I hadn't used my account for over two months and had forgotten to cancel it. I called 3 days after they charged my credit card for the renewal, and they were refusing to refund my money for the six-month period of $110. I quoted the New York's General Obligations Law 5-903 to them and asked if their supervisor was aware of this law (I live in New York). This statute requires that a vendor in any "service, maintenance, or repair contract" with an auto renewal clause gives its customer written notice of an auto-renewal at least 15 days, but not more than 30 days, before the cancelation deadline; otherwise, the auto-renewal provision is deemed unenforceable. After I quoted this law, they promptly changed their story and told me they would issue a refund. Match.com should be sending notifications of upcoming charges to ensure that their policies are ethical and legal. Hope this information helps someone else avoid their auto renewal scam policies.

I joined Match and was a member for a year. I met someone then cancelled my subscription and shut down everything. I made sure that there was not any Automatic Renewals and that was in March 2011. This month ( in November), I just happened to check my Bank of America account, which I rarely use and there was a debit for $68.97. When I called up the bank, they said that Match had been taking out money for a year. I was so upset. I did not rejoin like they said. If I did then, why was not there any emails to me? I received no notification at all.

Match.com takes the money and runs. Do not give them credit card information without opting out of their automatically renewing your membership. They charge whatever amount they wish to your account without permission. Beware of Match.

I was sent an email stating to call this woman who was available. I texted her first. When I did, this woman was married and she never had an account with Match.com. We both are filing complaints and have notified the police. I also signed up for $19.95 and was charged $119.95. I requested my money back but have not had any luck getting it back. They will not respond back.

I signed up for a 1-month subscription. After the first few weeks, the type of people who were contacting me was just not my type. So I hid my profile and cancelled my subscription back in September 2011. Just by luck, I went to the bank today to check some recent charges on my account and I found out that match.com had been charging me for the past year. I hit the roof. I called match.com and they said that they have an auto renew feature. I told them that I cancelled the service, so why did I need the auto renew? They told me that I agreed to it when I signed up. Needless to say and after much fussing and yelling, they only refunded two months’ worth of charges. I'm pissed. I asked if they were auto charging me for my "convenience", why didn't I get a monthly e-receipt like I do for my other electronic subscriptions? They couldn't answer this question. If this was a legitimate practice, they would send you an e-receipt every month, which they are not. They want to fly under the radar as much as possible to get as much as they can before the charges are realized. Is there a class action suit? If so, I'm signing up.

Match.com charged me after I had canceled my account during the subscription period and closed my profile. Yet, I was charged for three years. After I adjusted my account, I double-checked a few days later as a precaution. I didn't see any charges when I would periodically check my bank account, so I had no suspicion. I will admit, I suffered a close call with online banking and have been afraid of accessing account information on my computer. I kept getting emails telling me to join, so again, I had no suspicions.

Match.com charged me after I had canceled my account during the subscription period and closed my profile. Yet, I was charged for two months after that. Seriously? I happened to check my credit card and found the charges. My emails received the standard boilerplate response and no reply after my 2nd email to them. One of my friends had a similar experience where his account was suspended after two weeks of a 6-month subscription because Match claims he had been rude to one of the women on the site. This woman was 24 years older than him with three kids and my friend was 24. When he replied to her saying he was only interested in women with no kids and that this woman was too old for him, she probably got upset and reported to Match. And the nerve of Match to suspend the account and keep all of his 6-month fees. This site sucks! Save your money folks and don't waste time on Match.com. If anyone is pursuing a class action lawsuit against Match, count me in!

I opened my profile a couple of days ago. When I tried to subscribe today, to my surprise, I learned the fee jumped to $31.99 over night! I checked with my friend who opened his profile 3 days ago and his fee stayed unchanged (with significantly fewer views displayed). It is a deliberate move to encourage people by displaying high number views/winks and then put the fee higher! This is outrageous practice, also discriminating users to access services. In this circumstance, I did not subscribe and will keenly share it with other bloggers on the forum.

This site is full of scammers. I have been asked for money by subscribers several times. I see the same members posting under a different username, and when I identify them to Match, it takes days for them to remove them.

I signed up for a 6-month Match membership. I fulfilled all the requirements. At the end of 6 months, I did not get my free membership. They charged my Visa card for another 6 months, and when I protested the card, they closed my account. I have contacted customer service and have gotten nowhere.

I registered at Match.com half a year ago and paid by my credit card. And then I found this kind of online dating is not suitable for me, and I closed my account. I got an email from their representative that I will not be charged again. But this September, I checked my Discover Card and found a $12.98 bill from Match.com. I got angry for their irresponsible way of doing online business.

I deactivated my account after the first month of which I knew I was going to pay the $39.99 thinking that would end my subscription. I am one who doesn't pay close enough attention (that has since changed after this) to what is going out. I see they have deducted the $40 per month for the last three months after deactivating my account. I asked the guy, "Now, why would I pay for something I am plainly not wanting and have deactivated?" He didn't have an answer, though he did say his company policy was to only credit the last month's fee and he said he is stepping out of company policy by crediting me back two months. (They owe me for a total of four.)

I just signed up to Match.com and had an issue downloading the mobile app. This is when I discovered they seem to go out of their way to avoid any means of letting their customers contact them. I can't find a contact page, email address or phone number anywhere. There is no support whatsoever except a pathetic FAQ with set questions and answers that do not cover the issue. Any company that treats its customers with such contempt is not worth using, let alone paying to use! They're just after your money and nothing else.

I had used Match.com periodically. Today, I found out that apparently I had a second account open through them. I had no idea this account existed but of course was still being charged. It is clear to them that I haven't logged into this account since the day I allegedly signed up; 11 months’ worth of charges. Yes it is partially my fault for not checking my account. But then I remembered that I had lost my credit card 5 months ago and they contacted my bank instead of getting my authorization. I went through all my emails and haven't received one email from them since last October. I guess as long as they have my money they don't care.

I have been on and off Match for a number of years. Much money wasted. I met only one man in that period of time, who I had a relationship with that's now ended. Most recently, I rejoined for 3 months. On a daily basis I reset the "who's viewed me" button, out of curiosity. One day it said I had 23 views, but under who's viewed me, there was only 1 new picture. So where were the other 22? I haven't so much as gotten any interest so I decided to end my subscription again. In all fairness to Match, in the past I have not had any problem with cancelling a subscription. But the next day, I received 6 winks and 2 emails, all of which when I clicked on them were men who were no longer available. Coincidence? I think not.

I signed up for this service and was not happy within days. So I tried to cancel and they don't even have a number on their website. When my bill came, I was charged $102.84 when I only tried the monthly for $15 per month. I have emailed the company and there was no response. This site is unbelievable and they better refund my money. I will be sharing this experience with everyone I know.

I am very angry and upset with match.com. “It all starts with a date.”' It all starts with a scam - more like! I cancelled my subscription 2 months into a 6-month subscription costing me $77.94 as I had found love. But I found it on my own, nothing to do with match. The site told me I’d cancelled and would not be charged again. Around the 17th of September, I checked the site to make sure my profile had been shut down - it hadn’t! I then pressed ‘suspend profile’ and a message said I may still be charged. I was concerned but I’d already cancelled so I was sure I wouldn’t get re-charged. I went to the bank to double-check, and lo and behold, $77.94 was taken by match.com.

They keep my profile up even though I cancelled. I cancelled my subscription over 7 months ago as the only response I had received was from a sex predator claiming to be a Christian. Match.com still has my profile up. I get responses from people thinking I am a member. They refuse to take my profile down and it is difficult to explain to men I date that I am not active on that website. It is false advertising and a deceitful, unethical practice.

What a joke this site is. I paid with credit card. My experience is that I am unable to get on the site and I guess they will continue to charge me. I want a refund and will never return to Match.com.

I can't get into my account. It's says to go to this website. I have paid to be on that website. This is so unprofessional. I want my money back.

I read Ellie's comments below and felt compelled to also share my own story. I joined Match.com in UK and found that I was inundated with responses. I was plagued by a man from Welwyn, London who claimed to be a devote Catholic and his emails soon turned into sexual innuendos and also he made it clear that he wanted sex on our first date. He told me he wanted to marry me (this is after the 4th email), and that he wanted me to move in with him. But his messages then purely concentrated on wanting to have sex with me. It was clear, very clear he was after only one thing. This was all done on the match.com email site and there was no policing of these sexually explicit emails even after complaining to match.com.

I joined Match.com in March 2012 for a month but found they have an automatic renewal on the account "for my convenience". I immediately went to cancel this and received an email from Match confirming this. I then reconfirmed this and got another email from Match accepting the cancellation of the renewal. I later extended my membership for another 5 months until 19th Sept 2012. I have received no notice from Match.com of their plan to charge me for another six months, nor advice as to how much this will be, but by chance I found out today that the site is trying to renew my membership, despite my cancelling the auto-renewal twice!

I disputed that I had not turned off my automatic renewal. I remember specifically turning it off. However, Match charged me anyway and they will not refund my money.

I joined Match.com in UK and no sooner was my profile loaded, I was inundated with men. It was like ants around sugar. In addition, there were many men on the site and one in particular from Welwyn in London, UK who tries to coerce you into having sex. The emails that were put on the site from this man was so sexually explicit that he made it clear that he wanted sex as a condition of meeting. This man was on the face of his profile a responsible man and supposed to be a 55-year-old gentleman, who ran his own business. He turned out to be nothing more than a sex pervert who was clearly not using the site to date but made it clear that he could get sex on the website 7 days per week. I reported this man as a concern but he is still allowed on the site even now.

When I try to enter Facebook to interact with friends, I am forced to land on Match.com and cannot access my Facebook account. My business depends on being able to access my social media and interact with whom I choose!

I was signing up for Match for one month and submitted membership in error, which showed as 6 months. I immediately called my bank and within two minutes, Match had withdrawn the funds. I called customer service explaining the situation and that I only wanted one-month subscription. They refused to refund and told me it was my problem. Also, having written to over 50 women, I have had one response and it leads me to believe that as many profiles to whom I have written are cancelled, non-existent and no longer online. Match has not deleted these profiles, which caused great emotional strain.

They make consumers go through hoops to do anything and they put your privacy at at risk. If you sign up for the six month guarantee and meet all the requirements, the next six months is not automatic and it is not immediately obvious that you need to call them to get it. If they offer it and you meet the requirements, you should just get it. Blocking does not work entirely. These people can find you. If you cancel your profile, it really does not cancel. There needs to be an option to obliterate and delete your information from the site if you want that. They are not consumer friendly at all. Alerts need to be implemented to warn people about auto-renewals, six month guarantees, and other account maintenance items to prevent problems from occurring. And then add that non-paying public individuals can gain access and view your information. That's not what I paid and signed up for.

The site is a scam. If you want to just give away $35, then be my guest - but I wouldn't recommend it. First, they send you matches based on your questionnaire. Yes, they give you potential matches (most of which do not have full memberships nor have they been online in months). So that was a turn off. Secondly, you get matches emailed to you every day - mostly the same ones with 2 or 3 different people. Okay, at that point I was like, "Heck with this." So, I went to cancel. Well, you have to go through so many pages just to cancel. And when you cancel, you have to go back again and delete your profile. Match doesn't do that when you cancel membership, so what does that say about "potential dates"? I went to cancel and then I got flooded with emails from Match about returning and telling me about the 11 people who just viewed my profile. I guess what I am saying is: scam. And when I asked for a refund, I was redirected to an automated service.

Match.com in the UK is a complete scam. I have been a member of different payment websites over the years (not just dating websites, movie clubs, etc.) and found that Match.com online cancellation process is really confusing and very hard to cancel. Therefore after you think you have cancelled, you may find that they will continue to charge you. In my case, this was over £100.

My credit card was charged every month for 11 months. I receive my pay on this card and use it a lot so I didn't notice the $35.99 a month. When I found out, I was told by the credit card company to cancel the card. I called Match.com about the charges, but since I didn't have an account (no kidding) and had not enough sense to write down the old card number, they could only find the 2 most recent payments. They refunded these. I was then told to get the authorization number to these transactions.

I used this dating site and met a wonderful man. We dated for 3 years and recently ended things. I logged onto my old profile considering joining again; I decided against it. Days later, a friend emailed me and asked if I was "**" as it was my pictures. I did a search and they were right, it was all of my pics and most of my profile; there were several new things added. I contacted Match through customer service and asked them to remove this profile at once. I even gave them my phone number to verify information. They never contacted me or took the profile down. I emailed them again last night. This makes me so angry. I would like to know who hijacked my profile and why Match.com won't take it down.

Bad dating site. What a scam! Do not even join this site and never hit the subscribe button because they will say you are paying from PayPal for a one-month subscription, but end up taking a full year. Then when you try to cancel, you can't because the cancel link button mysteriously stopped working. They also get a hold of your credit card number (from PayPal, I'm guessing) and use that after you've already cancelled with them 3 times and tell PayPal not to let them take money out. Then it goes on your credit card and because of their ridiculous "no refund" policy, they'll refuse to take it off and cancel your match account. So in the end, they get your money and you are left with nothing. This is ridiculous.

Do not waste your money on this site. Most of the profiles belong to ghosts, unpaid members who can't respond to your winks/messages or even view your profile without shelling out $30 or more to re-subscribe. This is why other reviewers are reporting such low response rates. To make matters worse, their customer service is non-existent at best and villainous at worst.

I joined Match.com in January 2011 under the premise of “pay for 6 months and if you do not find someone, you can get the next 6 months for free”. (This is what they advertise, but with very specific stipulations.) I thought that I did get July-December 2011 for free, and not till I called today did I find out that was not the case. I was then renewed again in January 2012. When I noticed in July 2012 that my credit card was charged, I called on August 18, 2012 to inquire as to why yet again I was not issued the free 6-month guarantee. I was told that since I did not exercise the correct procedure in July of 2011 (calling within the 7 day 6 month anniversary period to request a 6-month-free) that I missed this offer and was automatically renewed for another 6 months - and I was now on an automatic renewal process. As of today, Match.com would not give me July-December 2012 for free (because I once again did not follow their 6-month guarantee process) and refund my charges of $126, nor would they issue me a refund from 8/18/12 -1/3/13. So, I have now paid Match $504 for the past 2 years when I should have only paid them $252. I realize that I cannot undo what happened in 2011, but I do feel that they should be refunding me $105 which is for 8/18/12-1/3/13.

“Match.con” is filled with fake profiles, marketing profiles, annoying people, insane people, ugly people who think they're attractive, and so on. “Match.con” is disgusting, should be closed down, and all assets should be returned to all the consumers it has ripped off.

I posted my profile for two days, received "winks" and emails from men at least 20 years younger looking for an "older" woman to "take care of them." Every response was from someone either out of the country or on the other side of the US. Not one response came close to "matching" any preferences I entered. I canceled immediately but Match will not refund. What a scam. Match.com is a ripoff!

Match.com, I hate them. Yesterday, when I signed up for Match.com (huge mistake) and I just paid for 6 months (over $100); I had found after 5 minutes that my profile was completely deleted! Yes, without any explanation. And the money was gone already to the Match bank account. How nice huh? I wrote an email to their “customer service” and I got an automatic reply: "We understand that you have a query regarding deleting your account. Before you delete your profile, you will first need to ensure that you have cancelled any further payments." This totally doesn’t answer my questions to them! I doubt someone even read my email! I am just so mad! Please someone tell me where do I have to call or write, as I am not going to leave things like this! I paid for nothing! And nobody seems to care from Match.

I activated an account on January 30th, 2012 for a 3-month subscription of $59.97. At the time of activating the account, I agreed to an automatic renewal policy and in order to prevent the renewal, I would need to cancel the account. The account was set to renew on March 30th, 2012 for an additional $59.97, so I used the online "Cancel Subscription" feature to cancel my account and avoid the additional billing. I also changed my profile settings to make my profile "Hidden" to not allow other users to find my account. I received an email from another match.com user on July 27th, 2012, which prompted me to question how a user could contact me if my account was cancelled and hidden. I logged into the website and found that my account was still active and visible.

I stopped my membership about 3 months ago, mainly because the site is a joke and I feel like there are many fake profiles on there to keep people hooked. However, even though I "unsubscribed" to the emails, I still receive them, which go directly to my spam folder now. Recently though, I was going through my spam (which in some cases, good email goes there rather than my inbox) and I found an email from Match.com where the subject line says "13 men have viewed your profile this week." I'm a man searching for women, not men, first of all. Secondly, I got an email a few hours after that in the spam folder where the subject line reads "Oops, 13 women viewed your profile this week." Are you serious? Do they have drones sitting at their desks sending these out and one of them screwed up? I don't get it. Anyways, another red flag for me is that I have clearly stated in my profile that I do not have a membership, so don't bother messaging me. I have seen at least 50 messages come through from the site. My guess is this is how they get you to sign back up, saying someone emailed you, so now you need to pay $30 to read it. Biggest POS site I've seen online. Avoid it at all cost!

I get recurring billing for over a year after proper cancellation. This is pretty simple. Match.com is ripping people off regarding recurring billing. The language they use in their call center is consistent with what AOL was doing to make things almost impossible for customers to cancel recurring charges.

Apparently, when you sign up with Match.com, you agree for an automatic renewal that automatically charges your credit card on file without any notification. How many people out there intended to cancel or let their Match.com account expire and it automatically renewed? They are making a ton of money on a service that is no longer wanted. I think a class action lawsuit is in order. I would not be at all surprised if Match.com automatically has someone (probably a fictitious person) contact you when you cancel your account, just so you join again. As you know, you can't see what the person says unless you are a member. I would love to talk to an attorney regarding a class action lawsuit against Match.com.

Match has changed for the worse the past few years. I am divorced and ready to date again. I am a good looking 40 year old woman looking for a local guy age 35-45. Ladies, turn your IM's off as almost everyone is out of state and probably an out of country scammer. I managed to block the out of state emails but cannot stop the out of state winks. I blocked all the IM's and just looked up that 11 out of 12 user accounts are gone. That means, they were scammers. The vast majority of my legit followers are 50+. There appears to be no way to hide your profile from men over a certain age. Vast majority of users are 50+ year old men. If you are paying for a service, you should be able to control who sees your profile. So far this site is a total joke. A few guys I know that have used it are pretty sure some of the ladies they were communicating with were outside of the US, possibly Russian. 90% of the men that have contacted me are 50+ and/or out of state. Match needs to take control of their website again and get rid of the scammers and allow people to block age groups or people that do not fit their profile from contacting them. So far I have traded several emails with one guy who seems ok...the rest are total losers.

I signed up for a 6-month membership with the guarantee that if I didn't meet anyone appropriate, it would automatically renew with no charge. I met so many playboys, scammers and flakes that I burned out at the 5-month mark and "hid" my profile for a couple weeks. The next month, I tried again hoping to meet someone decent. Match automatically renewed for another six months charging me $119. When I complained, they said because my profile had been hidden for two weeks out of the six-month period, the 6-month guarantee had been nullified. They said it was up to me to stop the automatic renewal on my account page. However, this is untrue as I went onto my account page and there is no way to stop the automatic renewal. If their slimy conduct is legal, it should not be.

I met a guy on Match.com and after 4 months, he needed to go to Malaysia on business, and when he came back, we were to get married. He got over there and things were more than Michael expected so he needed a $1,000 till he got back, then another $1,000. Then finally, he came home but he needed more money. I didn't think much about it then supposedly he was at the airport and had a heart attack and was in the hospital for 2 weeks. Now, he can't leave. They kept his passport because he couldn't pay the bill.

I am sick of Match.com’s pop-up ad on my email page! Actually, the photos do make me sick. I have tried to get rid of it and it will not stop. Please help!

I discovered a charge from match.com on my credit card statement. I briefly had a profile with the site years ago, but canceled it. When I contacted match.com, they said it was an "annual fee," and said I "authorized" it when I signed up, according to the agreement. There must have been one or two previous "annual fees" that I was unaware of (I closed the account in 2010). Had I not discovered this one, this could have continued indefinitely. I find this practice highly unethical. There must be countless unsuspecting people who are getting charged. I have not used the service, therefore I should not be paying for it. Furthermore, when I canceled the account in 2010, that should have been the end of it. So far Match.com is refusing to refund the money.

I met someone back in April and try to cancel my account. I was told that it would be cancelled in July and no more payment would be taken from me. I checked my bank account and found out that Match had charged me for another three months. I tried to call and talk to the supervisor named Jonathan; he wouldn't give me his last name, only the letter **. After talking to him, I was refused a refund and he said that I would be signed up until October now and there was nothing he could do about it. My advice to all is never use Match.com. It's a scam for them to make money.

Waste of time and money. I wasn't thrilled about trying online dating, but due to moving to a new state and working many hours at a new job, I really didn't have the time to meet people in the area so it sounded like a good idea. I joined the site and found many women in my area that had similar interests to mine and was excited to start emailing them. After writing to 5-7 different girls a week, I never even got a response from one. This went on for 6 months. I only ended up talking with one girl who after going on one date, was bored to tears with (I think she did a lot of drugs, she was like talking to a wall). All in all, I felt the site as a whole was a scam due to my "daily matches" being people that never respond to any of my emails. When I would get a wink, it would be from an obvious scammer profile asking me to go check out their webcam or something dirty.

My sister met a man on your site just over a year ago called Roger. They got talking via emails and phone calls. She told this man Roger everything and he told her that he was a business man working in Africa and has a daughter age 5 or 6 in a boarding school somewhere in the UK. He asked my sister for money and she told me what he wanted. I told her, "No, do not give this stranger any money." She did not listen to me and gave him a large amount of money (over $4000). He said that in the beginning of June this year that he will be back in the UK and will give her all her money back that she lent him. My sister has not had an email, telephone call or letter from this person. This is not the first time I have heard of a man taking money from a woman on Match.com. I know over people that this has happened to and have read about it in magazines and in newspapers.

I signed up to the 3-day free trial, cancelled on the first day and yet was still charged for a 6-month subscription. I emailed customer services who promised me a refund yet I never received it. Then I found this email address ** which is the email address of one of the managers. I demanded a refund from him and threatened reporting them to Trading Standards etc and, lo and behold, I received an apologetic email within 30 minutes saying that the refund was not processed due to error on their part (yeah right!) and I would now receive my refund shortly. So, if you're having trouble with them try that email address! Hope this helps.

Match.com ad that is ran on the Pandora site - This ad is very aggravating and I noticed I am not the first person here to be complaining about it. If they have to run an ad, does it have to be flashing on and off and constantly moving which is obviously designed to interrupt people? It makes it almost impossible to use the website. Rather than attracting someone to Match.com, it would discourage someone from using that service anyway if they cannot be more reasonable in the type of ad they run.

Firstly, Match.com’s ads show up when I stream Pandora, which is annoying in and of itself. The ads, however, are for finding single women ages 30 to 39! Well, now I am offended. Why does Match assume I am interested in women - of my own age no less?! Age 30 to 39? That better be the combined age.

I’m very sad and disappointed to report that there appears to be a lot of scammers now on Match.com. I've been on before and not had this problem, but within the last 3 days, 3 different requests from men clearly not in this country, but with perfect profiles, all single dads, looking for women from 45-63. They all want to communicate outside the site, and it is very obvious that they are not who they say they are. This is very sad and I am closing my account because of it. Match.com is no longer safe.

You people are all idiots. No wonder you're all still single. How stupid do you have to be to not read what you're agreeing to before you enter in your credit card info? And then you're surprised when you can't get a refund after you use it. Like can you return used toilet paper to Walmart and expect your money back? Or open a DVD, watch it a couple times, decide you don't like it and bring it back to Best Buy? Of course not, duh. It's the same principle. Just because you don't take the time to read what you are agreeing to does not entitle you to a refund. As far as the scammers on the site, if you seriously send money to someone you've never even met, that's your own fault for being so incredibly dumb. The fake profiles are easy to spot. They're usually gone within a couple hours anyway. Just ignore them and move on. I've been on Match for 4 months and I've never, ever had any problems. I've met tons of great guys. Obviously, there's just something wrong with all of you people and nobody would want to date you in the first place.

Friends and family said to me that I needed to help myself and my dream man would not just land on my front doorstep. So I joined Match as I only heard about the positive matches. I chatted with numerous people and then got scammed and did lose money. I realize now that 3-4 other male profiles that made contact with me were probably one of the same and they got information from me to get to know me better.

I started out as trying Match for free and was curious about the other various emails I was getting in my inbox after my free week ended. I'm very social and would prefer to meet people in person, but a few friends had successful dates, so I thought I would give it a shot. I signed up for the 3-month service (as it was recommended) and at the end of the three months, I set an alarm on my phone to cancel the membership. So I logged on, took whatever information I needed off of it, then proceeded to cancel the membership. As it turns out, I set my alarm for a day late (obviously, this was my fault), but since I logged in and sent an email, I was flagged. I called customer service and let them know that I set my phone with the incorrect date (one day late and nothing more) and they told me there was nothing they could do and I still had to pay the full amount of money.

The first week I was on Match, two con artists contacted me. I am savvy enough to know what to look for due to my knowledge of people, so no harm came to me or my finances, except for the money wasted on Match. I closed down my profile after one week and did pay for 6 months. I hope this can be a lesson to someone else. Match is international and all kinds scam artists know what to say to women who are lonely and need external appreciation to feel good.

I was contacted by Match.com several times and on January, I had subscribed a one month service from them. The company offered me a discounted price if I subscribed for three months or more, but I declined the offer and subscribed just for one month by paying the highest amount. I had called right away to cancel it. However, when I checked my Discover account, I found out I was charged for six months.

I have received mostly scammers' winks, IMs and messages since I signed up, 4 to 6 per day. Right away, they ask for a Yahoo address, or send me a link to look at their "photos". Yesterday, 6/8 2012, I received a dozen or so messages from a site called OurTime.com, first time I had ever heard from them or about them. They had my photos and profile from match.com, and my credit card info, the same credit card I used to sign up for match.com! Today, Saturday, I received a notice that they would be automatically billing my credit card $19.95 to "renew" my subscription. I called match.com. They at first denied they were connected, then admitted OurTime was "affiliated" with them. I asked for a supervisor. She denied they were affiliated, said I must have signed up for the account. She gave me their customer service # and informed me they are closed on weekends! This is criminal!

I was charged about 90 pounds for a Match.com subscription. I am sure I cancelled it and I haven't used this page for ages. I wrote a complaint to Match.com and I got the answer: “After looking into our database, I can confirm there is no payment history on your Match.com account and indeed it has been suspended. However, after further searches on our database, I have found an account on our sister site MatchAffinity.com. You do have an active account on this site with a subscription. Unfortunately, the automatic renewal was not cancelled on this account; hence, that is why you were being debited. Please be advised that suspending an account on Match.com does not cancel any automatic renewal. Also, your Match.com account is not directly associated with your MatchAffinity.com account. These two sites are on separate databases; therefore, the cancellation needs to be made separately. Please note your Match.com profile is suspended and not deleted. Therefore, once you log in with your username and password, your account will become active.”

Somebody hacked my profile on Match.com and put something inappropriate in my profile. My password was strong and I never access the site on a public computer. Match.com customer service said, "Sorry for the inconvenience, but it doesn't look like your account was compromised." They said they have to approve everything on the site but when the customer service reps looked at what was added, they gasped. They told me they removed the comment 4 times yesterday and that I needed to change my password. I looked today and the comment is still there. Not only that, but I feel violated.

6-month guarantee: what they never bother to tell you is you have to complain to them during the last week of your membership or you're not eligible and then you'll get billed if you continue. This should be in neon lights not an "Oops, we forgot to tell you to read the small print" notice.

What should I tell you? I got charged automatically for another three months, no notification, nothing. I never intended to subscribe further. Then I talked to Sarah and someone called Stephanie on the phone, basically telling them that this is a typical scam and that they should read this. I asked twice to be put through to their manager; twice I was put on hold. Both times I was told that the manager will tell me the same thing. I am just one of the many here; the same story, the same dissatisfaction. Do not use Match.com!

I joined Match.com towards the end of February. Now that it is May, I would have thought Match.com would have contacted me to renew since my time was almost up. Nothing, no communication nor alert. I went to look on the site today to see when my subscription ends since I hadn't received anything. Lo and behold, I found out they charged my credit card for a 3-month subscription renewal without even notifying me. I contacted their 800 number and the rep was very nice, but explained that there was no refund allowed and that they had a no-refund policy. I then asked to speak to the supervisor who was absolutely no help and, to be honest, rude. She refused to give me a refund, even though it was one week into the new subscription.

I signed up for 6 months subscription and I received a discounted offer a few hours later. I called and spoke to supervisor Miranda. She would not honor the offer, even though it was only a few hours between sign up and when they sent the 25% discount. This seems like bad business to me and I want others to be aware. Why did they send the email about the discount at all? Certainly, they knew I would not be happy about such trickery!

I had signed up for Match.com back in February 2012. I haven't used the service for over a month. I made them aware that I do not want to renew the service and want my money refunded. They told me they don't do courtesy refunds. I made them aware I was only paying for the 3-month term and will not do an ongoing renewal for 6 months. Also, they do not let you know ahead of time that they are not going to be billing you, which is really sneaky. I spoke to a lady by the name of Rita in their corporate office and she said they will not refund my money, but only remove my profile. This is a crooked and an unfair business practice. To get free money from me for a service, I have requested them to cancel ahead of time.

Just so you know, the British branch of Match is just as bad. I had a 6-month subscription and as I got fed up of people who I'd blacklisted and hidden but still contacting me, I called a few of them names. Without warning, my account was closed with no way to contact them other than an expensive number I had to find through Google. They are now refusing me any details about these messages and who took offense (as I will prove they were harassing me first). Customer services didn't phone or email me when they said they'd do both etc. I'm now looking into the small claims court as $60 is a lot of money to me.

At the end of March/beginning of April 2012, I went onto my Match.com account and deactivated my "auto-renewal" option, because I wanted my membership to end at the end of April (which was the end of my billing cycle). I went through the form/questions about why I was leaving and got a screen saying my membership would not be renewed and that it would end at the end of April. I believe I had the option to print the page, but I do not have a printer. I trusted it would be taken care of.

Do not pay for match.com nor their profile writing services. The profile writers do an awful job. The site is 90% scammers. Match.com's customer service is bad, and they will not refund your money!

Refusal to cancel service - I am continuously being billed $50.97 after I submitted the online request to cancel my membership.

I somehow accidentally signed up for 6 months vs. the trial membership. When I realized it 3 days later, I called and asked them to fix it. They told me they couldn't and that I was stuck. I tried to participate in Match.com, but I really couldn't get into it. Less than a month after signing up, I called and asked them to cancel. They said they would close out my account, but would not refund me any of my money. I offered to pay for one month, but wanted to be refunded for the other 5. No luck. Most contracts you have 3 days to get out of, but not Match.com. What a rip off. It’s so sad there are companies like this trying to beat people out of some money. The least they could do is refund me 5 months.