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Received a notice that Classmates.com had withdrawn $18 from my PayPal Account for some type of recurring billing (in the 10 years that I have been a member I was never charged a cent). Phone calls to their office and extended conversations with their staff resulted in a refund (and my ending my free membership)....but the very fact that it took heated conversations, my refusal to accept their scripted answers to serious questions, and in the end I had to play my "I'm an old man on social security" card to get them to act human is disgusting. I've never had a problem with them before....but they've never reached into my bank account before and removed my money. It's a great service to remind old people like myself of their school days....but it's just plain awful to take our money and then act like they are doing us a favor when they issue a refund.
Updated on 10/08/2019: I purchased a three month trial membership and there was no email to request continued membership or notification of renewal date . I found a charge on my bank statement, the same day the draw was initiated. I immediately contacted customer service for a cancellation and refund request. No response. I sent a second request, no response. I contacted the BBB and filed a complaint. Only then did I receive a response with a statement: “we are issuing a refund.” I would not recommend any membership with this organization.
Original Review: I was billed for the next quarter of membership that I did not know was being billed, did not want this service, and the customer service department would not respond to my request for refund. Do not purchase a membership. They will not respond or will not refund any unauthorized payments.
My friend, who is gravely ill and was a member, called to cancel his membership earlier this year, sometime in January or February. Acting as his caregiver and power of attorney, I noticed a charge on his August bank statement, where Classmates.com had charged his account. I called and spoke to a young lady to explain that he had canceled previously and this was not a justified charge. She said she would "be sure to cancel" his membership which should have been done the first time he called, but she would not refund the erroneous charge. I also followed up with this company by email. To date, I have received no response. My next step is to file a complaint with the FTC if I don't hear back that this issue has been resolved. This has left a really bad impression of this company.
I can’t believe they are able to lure anyone into this service. Everything they offer is online for free, including contacts with former classmates! I use social media and former classmates and friends contact me all the time. Why should I use Classmates.com!
I did the free account hoping to connect to old classmates. 2 days later I get a Classmates email, "You have 2 visits to your site..." To make a long story short I checked who these people were, they were not even from my class or city. This is a very common scam where the people of the site make your email seem to appear that you have mail that is from a classmate when in fact it's just to get you to pay so you can view the messages as they are locked till you pay.. An old trick in the scam book. They took me for 7.50. No more..Classmates is a complete SCAM....I'm contacting the Illinois Attorney General.
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I signed up on Classmates.com on June 2 less than 1 full day and paid a 3 month "special". I didn't find it to be anything much and decided I wanted a refund and to cancel. They tell you to turn off automatic renewal and that guarantees that I won't be renewed. I used less than 1 hour total for less than 24 hours. They responded one time taking my 7.50 and stating to turn off auto renewal but no mention of a refund. I wrote and told them I wanted a refund but no response after 6 hours so far. It's only 7.50 but that's not the point. The point is the site is nothing. It's useless I found and couldn't connect with hardly anyone. I graduated with a class of over 400 kids and less than 170 were on Classmates. It wasn't what it claimed to be. This totally stinks that they keep your money even when you're on 1 hour total, split trying to see what it's all about. It's nothing..useless. I want my money back! Scammers.
1 year ago I paid a membership fee to see how old friends from school are doing. I could not access any messages or see them...all blurred. 1 year later I thought I had my banking info hacked... Withdrawal came out of my account and found out they had switched my payments to "automatic renewal". Within 12 hours of the withdrawal I sent an email to say I did not agree to this and insisted on a full refund. They responded by saying "screw you" in not so many words. I sent another email telling them I was very dissatisfied and said what they had done was deceitful and very close to fraud.
I also stated that this must be a U.S. based website and they were "crooks". I also said I would post a Google review stating this. That same day I received 5 calls...all hang ups...from 4 different numbers. The area code for all the calls is from Vanuatu in the South Pacific but the calls came from the Atlanta, Georgia area. Cowards and thieves in my opinion. Obviously they can't make an honest living in the real world. Coincidence... I very much doubt it. Do not deal with this website as you will be very disappointed and throwing your money away. Not a wonder the majority of the planet doesn't like or trust Americans.
I paid for a year book and even told them to make sure they send me the correct book because there were numerous schools in Ohio with the same name. Well, I received the yearbook but it was from another high school not from the one I graduated from. So, I finally get the phone number of "Classmates.com" and tell them I received the wrong book. They tell me that is the one I ordered and I tell them they are wrong. When talk to this so called agent she admits to me the one I ordered is not available and I then ask her why did they send me one that is totally wrong and I did not graduate from the one they sent me... So, again and spoke to another agent and I got the same Bull Crap.
I feel this company is nothing but a big rip off. Why send me a book that has I cannot use. They simply do what they want to do and once you pay for the book you ordered they have your money and you get nothing but the run around. The agent I spoke with today 5-13-2019 said I would receive an email from one of their "Special Team" and I said I want to talk with them. Give me their phone number... She said I cannot talk to them, I have to wait for an email from them. So I said, sarcastically, "I spoke with God this morning so, your so called Team is above him huh?" I would never recommed Classmates to anyone. Once they have your money they could care less about "Customer Service". Just be careful on what you order and make sure they acknowledge your correct book, in which they did not on my order... What a scam!!
I joined "Classmates" in March of this year (2019) thinking it might be a good way to reconnect with former classmates. WHAT A MISTAKE THAT WAS. I paid $24 and got absolutely nothing in return; however, I felt I could not fault anyone but myself UNTIL I received 2 "Visits" (April 30, 2019 and May 3, 2019) to my profile from an individual who has been deceased for many years. I would like to take this opportunity to warn anyone that might be considering paying the fee to join this "fake"... DON'T!!! WHAT AN ABSOLUTE SCAM THIS IS!!!
Like so many others I had an unauthorized charge of $72 from my account and I NEVER agreed to join Classmates. I received an email about an upcoming reunion and read the email, that’s literally the extent of it. Classmates has almost 2300 complaints with majority being unauthorized charges. I honestly cannot believe they continue to get away with it. A class action lawsuit should be filed against such an unethical company.
Classmates.com Company Information
- Company Name:
- Formerly Named:
- Memory Lane