Vanilla Prepaid Cards Reviews

They lock you out of your online acct and the only other way to contact them is by phone and they won't answer the phone. I have 80$ TracFone bill sitting. On hold for 1 and a half hours at a time till run out of min. Four times in a row then they are free to rape you blind. They scammed me out of 2300 to 2500 $ of my Harley money. This is just what america needs. A bunch of computer scamming diaper heads running our financial and banking institutes.

My son purchased one for me for 150.00 for Christmas. Went to use it, nothing on the card. Checked on line and someone had used it the day after Christmas. I called, filled out paperwork and on 5/1, 4 months later, received a new card. I called to activate on May 1, and waited 45 minutes, I hung up. Called again on May 2 and after 35 minutes on hold was able to speak to someone, he activated the card. For 146.00. He told me they charged a 4.00 fee to activate it.

Please! Do not purchase this card!! Your money will more than likely be stolen. I mean look at the previous comments before mine, they say their money was stolen off of their card. I had a gift from a close relative who put on supplement amount of money on the Vanilla Gift Card, and on the next day of the purchase, the money was so long gone. We checked on the Vanilla Giftcard website and saw that someone took the money and spent it on 'NOVUS TOUR INC'. A sketchy travel tour company. I have no more to say. I just want to warn those to never to buy this brand unless you want to see your money gone under the next 48hrs. Please warn others!! I am never going to buy this brand again!

Bought a card for a kid that recently lost her mother. Within minutes of buying the card, someone stole the balance out of it. It took months to receive a replacement card. When I did, I couldn't activate it because they thought I didn't know my birth year. I'm sitting on hold with customer service while writing this. These people suck!

Purchased a Vanilla Prepaid VISA to buy a subscription on my Xbox live account. Two hours later after finding an American phone number to talk to a non English speaking agent, I got to talk to a real person in regards to why I was unable to use my card. I just spend $100 on for a Xbox live subscription. All the Spanish undereducated representative “I understand“, “I understand”, “I understand“, literally cutting me off while I’m trying to explain to him my problem with the card and then he hangs up on me. WOW! Great customer service. Also the card you can’t use on PayPal or really ANYTHING unless you want to blow it on some online shopping, I wouldn’t recommend buying these cards. I spent 3 hours of my night trying to get this card to work on any site and I haven’t found one yet that isn’t a retailer selling clothing.

If I could give a zero I would. On the front of card it says "FUNDS DO NOT EXPIRE/CALL FOR NEW CARD" but yet I found out they have been deducting $2.50/month. So theoretically there could be $0.00 left on the card. Completely contradictory! I called to complain but they didn't do anything. We spend thousands upon thousands on gift cards for our family and friends a year. Will move to another form of gifting as they are a totally scam!

I got a Vanilla gift card and I used at decent secure places. On my most recent purchase, I returned the item that I had purchased and I got my refund in my vanilla gift card. But few days after getting my refund, the money that I have on the card (almost the same amount of the refund) was used in a unauthorized purchase. I wonder who has access to my card numbers and know them? I have try to call this business and they do not answer the phone, I have been on hold for 30 minutes. I opened an account online to try to found a dispute form to fill out and they do not provided it. There is not way to request a dispute. BEWARE OF THIS COMPANY, IT IS NOT A TRUSTWORTHY ONE.

Great card for use, I checked my balance fast and easy even went to order a few stuff off eBay and Amazon.Com. Very good card. Planning to buy more. It's a good gift for holidays no doubt! Spend this card anywhere Visa is allowed which is very good for me. They updated site so now it got better.

A friend had purchased Vanilla Gift Cards for me as a gift. The one that were marked with the amount on the card I was able to activate by adding a zip code at their website. For the card with funds added, the balance shows when I check the balance, and I was able to add a zip code, but when I attempt to use the card in the US where I'm located, I receive an error message that the zip code is not recognized. I'm guessing that this may be due to the fact that Vanilla only permits adding a zip code and not an entire address with zip code to the card. I'm able to use other Visa gift cards at the same websites where Vanilla Debit Gift Card is rejected due to the zip code not reognized error.

This company cannot verify your identity, so the card isn't registered. They then change all tube terms because it's unregistered AND it's your falt, even though I'm holding my driver's license. Beware!

Second time, different card, Visa Vanilla gift card. Both times money was taken off. Called, explain what happened, they said there was nothing they could do. It must have been a family member. This happened twice within hours each time and I have no family so someone is hacking my card. Not happy at all. Never using this card again.

I bought 3 gift cards on 12/21/19 for a xmas gift, gave them out on 12/25/19...In January 2020 my son-in-law tried to use his card and it was declined. I called Vanilla and they told me I had used this card. I explained I did not, they send the claim packet, which took a while to receive. After sending back the claim packet you need to wait 90 days, well I kept calling and come to find out they are accusing me of making online purchases at Target so my claim was denied, I asked to see my investigation and they told me they could not send me this.

Bought this prepaid to buy something on AliExpress, because of the Covid 19, I had to cancel my order, so the seller refunded me already, it passed more than 1 month and a half, never received my credit back, Won’t buy again.

I purchased a One Vanilla Visa gift card at a nearby 7/11 store. I put $500 on it. I only used it like 3 times maybe more. So I called Customer Service about why I could not purchase anything on my card because I went to purchase something online with it and it kept saying my card was invalid. As I spoke to someone they told me that someone canceled my card and that the card is under their name and that it is being sent to their address. So asked who it may be. They said they could not tell me any of that information. So I asked to speak to their manager. They said I can go back to the merchant that sold me the card.

I purchased this card for the first time at Family Dollar and loaded $90 on the card! 6 purchases made After activating the money was soon gone. They gave me a case number **! with 90 days to be resolved!!! And claimed they were emailing a dispute form!!! I’ve read several reviews and I don’t see how these cards are being sold in ANY STORE!!!! This is RIDICULOUS. THEY NEED SHUT DOWN

You do NOT want to purchase one of these cards- they are a scam!!! I purchased a 210.00 card which I paid cash- my daughter tried to use the card for 4 hours and it kept declining. I called customer service 4 times and they kept saying it would be available within the following hour. Now a day has passed and the card is still declined. DO NOT FALL FOR THIS CRAP!!

Very small writing says, "If you don't use in 7 months, it will take £2.00 administrative charge every month." I thought it's like other Visa card and did not use for a while. When I try to use out of £25 they charge £24 for administration charge. It's not worth buying. I think cash money gift is the best which keeps its value.

They charge a $5 dollar preauthorization fee in order to utilize the card. So if a guest uses it for their bill and you go to charge the full amount it will put the card on hold for 7 days and not allow you to collect the funds. The card does not state that there is a $5 authorization charge in order to utilize the funds. We will not be accepting the cards in the future.

I lost my college ID and had to pay for a new one -- I only knew they accepted credit/debit cards, which I have neither of, so I had to get a prepaid one. So I got one, put $20 on it, and tried. It did not work. At all. Even after registering. This card is LOADED with fees upon fees, and it doesn't even WORK. It's utterly ridiculous, and I'm hoping I can return it and get my money back. Though reading the reviews here, probably not.

I do a lot of shopping online and have never dealt with a worse company. They lost my business and my company's business. One word. Horrible. I will never deal with this card company again. Customer service is rude and one person to the next don't know anything. Run away. If you are thinking about buying this card there are better options out there and do yourselves a favor and find the better one. I spend about a grand a month shopping online and don't like to use my debit card so I use prepaid ones and will never use this company again. Run far away and look around. You will like I have find better options. GD luck.

My Friend bought me $200.00 Vanilla gift card prepaid for Christmas. I spent $0. The next day I went to purchase to Sketchers at Del Amo Mall, the card was decline. I called Vanilla gift card, they were rude and tried to say I did the spending! They sent me "dispute" papers via email. I completed them and emailed back. Two weeks later, I tried to calling, they cancelled my card and the automated system wouldn't let me talk to anyone. They said they didn't received the papers and I had to go print them, sign it, scan and send back. They said they need to look over my case again, could take up to THREE MONTHS, if they decide it's a real dispute. This would be my 4th attempt to resolve this issue.

My son bought me a Vanilla Visa gift card for Christmas 2019. He paid $50 dollars for it and 6.50 to activate it at our local stop and shop supermaket in Ringwood NJ. When I went to use it, it was declined. I called their customer service. They told me to go to the place were he bought it. I went to the stop and shop and spoke to the manager on duty. She said that, they could not help me. I had call the card.

My transaction of $200 was canceled on clothing store. They didn't refund my money. It's more than 200 days. I'm continuously calling. They are not taking it seriously. This card is **. Please don't buy for anyone....Thank you.

Worse experience ever. Will never ever buy this card again. I bought a card from Walmart for $150 gift card and they provided on the receipt the activation number. Yet the card is not active and Vanilla refuses to honour the card. Neither perfect gift card nor visa or even Walmart and each person passed me to the other. Walmart refused to Refund me nor to replace the card. Vanilla customer service are rude and not helpful. Walmart useless specifically their Matheson store in Mississauga where I bought the card. In my opinion I made my payment to Walmart so they should stand behind the products they sell in their store. Can someone advise how I can get my money back.

We received this gift card for Christmas and it has been nothing but a problem. We tried to use it in February to pay for dinner and it was declined. I called and they said we can use it in a store or to get gas, but don't use it at the pump, you have to have the cashier swipe it. My husband tried to use it at the gas station. Again declined. I called and they said, "You have a balance of $10." (It was for $50.) I told him that's impossible, we haven't used it. It keeps getting declined. He said that's because the gas station is holding the funds, even though it was declined. Uggghh. He said the funds would be back on the card in three days.

My husband bought me $100.00 Mastercard prepaid for Christmas. I spent $19.00 online. The next day I went to purchase again online, it said I had 56 cents left. I called Mastercard. They were rude and tried to say I did the spending! They sent me “dispute” papers via email. I completed them and emailed back. Two week later, I tried to call, they cancelled my card and the automated system wouldn’t let me talk to anyone. They resent a new card to my house with the 56 cents on it! I called, got through with the new number on the card. They said I didn’t do the dispute papers correctly and I had to go print them, sign it, scan and send back. I had to take a taxi to a print shop! I resent, then they said it wasn’t good enough! I resent AGAIN. I called, they are so rude! They said they need to look over my case again, could take up to THREE MONTHS, if they decide it’s a real dispute.

I paid a large amount to buy a few of these Vanilla gift cards. None of them were loaded. I had to waste 70 hours of my lifetime to get them back after 3 months. They never compensated for my lost hours, never paid interest for the time that the fund was not available, never explained what happened so I can avoid it in the future, they played games each time and never apologized.

Well I stop to add gas to my ride. Go to pre pay for my gas. Waaahhh laaaa no money. I'm like, "What?" "Yes sir. It said declined." I go check my account and someone ** or something took money off my account through PayPal and it's gonna have to be disputed and take up to 45 days. Unless something is done about this I'll never own another Vanilla anything.

The company is a fraud. My husband gifted me a $200.00. I spent $100 went to make another purchased the money was gone only 17cents left, call customers service. I was told they need to open a dispute, how many more people needs to get robbed before this stops? Is a scam.

I wish I would have seen these reviews before I was gifted a $100 gift card. Yesterday 2/14/2020 was my birthday, my mother bought me this card. This morning, 2/15/2020 I went online to purchase some clothing and my card was declined so I went to Vanilla Gift's website and checked my balance and I had $1.06!! Talk about furious, there were transactions made to PayPal and a $70 transaction to Texas gas service! I called customer service and gave them all my personal information and still have not received an email from them. I'm going to email them and call back as well but from the looks of these other reviews I might not get a refund. What a scam! Do not purchase this gift card for you or loved ones!!

I purchased a Vanilla prepaid credit card worth $25 on 2-8-20. I went to use the following day 2-9-20 and kept telling me declined. As I looked up online it showed my money was taken from a pay pal account with the name Alan **!!! I called the number and talked to someone telling them it was hacked and I want money back. She told me they send me papers in mail. I’m to send back and once they receive it will take 10 days for a return call back with update. Anyone else have this problem and can point me in different direction to get my money back! Yes it was only $25 but this Alan guy didn’t pay for it and needs to be arrested!

"NO FEES APPLY" = "A $4.95 ACTIVATION FEE WILL APPLY". OK so now I need to ask them what their definition of the phrase "NO FEES APPLY" ACTUALLY means. Because you flip this card over, and it says in bold print black and white "A FEE APPLIES". STOP LYING.

By accident a Days Inn Hotel customer service rep credited a $100 charge to my $75 gift card. Now it no longer works. When calling customer service at Vanilla they say the card has been deactivated. (Because you're not supposed to add any credit to card.) Days Inn tried to reverse the charge but couldn't. Now I'm out $175. They are the most terrible customer service in trying to resolve this. Don't ever use them.

My husband has had the Myvanilla card for 2 years now with no problems and now today we can't log in to the account. Called them and they said the card is no longer active. I told them we had a deposit of $1200 and need my money today. They said, "Well the account will not be reopened" so we lost his whole paycheck. I have contacted the BBB and informed them. If I have to I will get a lawyer. They said they sent it to someone in the back and when I asked to be transfered to them they said, "Oh we can't transfer back there. Internal email only." This is by far the worst experience ever.

Purchased a Vanilla Prepaid gift card through Walmart. I kept trying to register card but both on phone and internet for Vanilla Prepaid cards, Vanilla said "Card Number is NOT VALID". Waited over 24 hours and it still was an "invalid number". I went back up to Walmart complaining, where I was told, "There are no store refunds for these cards" Walmart did call Vanilla and were told the same thing even though employee said "I am looking at the receipt and it says it was activated." Vanilla said, "They would have to open a case and I would have to provide all my personal information and mail them the receipt." I think NOT. This is basically bank fraud as far as I am concerned by Vanilla when the store who sold the card cannot even assist with Vanilla Prepaid card "Invalid card" responses. Kudos to Walmart manager. I received a refund for amount MINUS THE VANILLA GIFT CARD FEE OF $4.94. So, vanilla gift card gets to keep the money....

We were given a $50 Vanilla Prepaid card for Christmas, it had $50 on it, our bill came out to $48, the card automatically charged a 20% fee of $8.60 allowing us to only put $40 toward our bill on it and leaving us a .40 balance! Shame on this company. So so so irritated right now. Will be assuring all my friends and family about this so they do not ever buy this gift card, EVER!

There are hidden service charges. My card came without instruction, so finding out how to use it required persistent and careful research of their website. The last $18.39 of my $100 gift card is inaccessible. Customer services was useless - couldn't find my card number, gave me misinformation about the rules of use, wouldn't transfer my call to a supervisor despite my requests. So, basically, Vanilla Gift Card stole 18% from the purchaser of my card.

A fraudulent Company taking advantage of its customers. I purchased a $50 dollar Visa Gift Card directly from the company site at vanillagift.com. Upon trying to use the card over multiple vendors I continued to get declined stating that the card was invalid. After calling the company and having to use the Lost or Stolen option (you will not reach a human otherwise). I was told not all vendors accept their cards. Problem is, this is not the first Vanilla gift card I have purchased. Just the first one I Purchased DIRECTLY from THEM.

Bought a Vanilla VISA $75 gift card at Walgreen’s as a gift for someone on 1/18/20. The person tried to use it on 1/27/20 and found out it had been hacked shortly after activation and only 8 cents left on it! The money went to PayPal. Who can we report this to and how do we get money back?

I bought a gift card. Store didn't know how to activate. Company refused to help, I am now just out the money, We need to sue these **. I tried sending them my id and proof of purchase as requested. They replied I have to go back to the store. Store will not take it back.

When first given I tried to use the card for a purchase at CVS, it required a PIN which was not accepted, so I resolved to use it later. A few years later I try again. Card expires 03/24, won't work. Get through to Vanilla. Turns out I must have the original purchase receipt, since it was a gift card I do not have it. He hung up on me. No effort to resolve. SO I must kiss the money goodbye. I will never buy one of these, friends have also said they have had a very difficult time with these cards. And the website is of no use to put in your card # etc.

Bought a Vanilla Mastercard from Walmart and put 90.00 on it, when I got home an hour later and figured to check if it was activated it showed $7.04 left with two Charges on it to Paypal one minute after it became activated. Wish I seen these reviews before. DON'T EVER GET ONE OF THESE!!! Think there should be a Class Action Lawsuit against this Company!! They obviously have a problem.

I got 200$ for Christmas as a gift, registered the card on -visit VanillaGift.com on 12/28/2019 around 8 pm and later on found out it was drained out the following early morning leaving me $0.73 to spend. This scam got to my attention 2 days ago on 20/20/2020 when I was ready to buy something for myself at Homegoods store believing I have 200$ value to spend... Reading previous complains about Vanilla gift card, we should get together and sue them. How many of us has to be robbed this way? It is all of us hard-earned money/never mind destroying the joy of giving!

I am so bummed, I have had the same experience as everyone else. Unauthorized payment, someone draining my card, no help from customer service. I complained to Better Business Bureau since i never received an email from customer service and all of a sudden I magically got an email. I suggest you all do the same or you can email giftdisputes@incomm.com to get your paperwork.

This is the worst gift card you could ever purchase. I bought two (200) Vanilla gift card and for more than 10 days I’ve been dealing with them without luck 'cause when I try to activate the cards it will say invalid cards. I’ve been calling every single day and all they do is lie to you and transfer your call over and over to make time. Even when you send all the information they ask they will keep lying and buying time. This people have to be stopped.

I purchased a Vanilla Visa Card $150 In Newmarket Ontario 1111 Davis drive Walmart Dec 20 2019 with my debit card as a gift for my brother for Christmas, I have a receipt. On Jan 9th 2020 my brother tried to use the card Jan 9 2020 and was declined, he immediately called the number on the card and realized then that the expiration date had been removed, Jan 11 after multiple attempts to speak with someone over the past few days, my brother contacted me and told me about the issue. I called and emailed Walmart Jan 12, they told me they could not help me with a refund or exchange as it was a final sale. I called vanilla visa, they put card on hold, will email me paperwork to fill out for fraud report (they didn't send email). Can take up to 90 days. They also informed me there was a transaction made from the card on Dec 24 for the amount of $147 in Etobicoke at a Circle K.

I was given a $100 gift card from Vanilla Visa. I looked at the balance online to find out there was an unauthorized purchase from Amazon pending for 100 dollars. Never used the card. Called vanilla visa. They told me they could not stop payment. I had to wait for it to see if it would fall off before I can dispute. Was told it would take 90 days to investigate. I would never buy this gift card for anyone. Same thing happened to a friend of mine. They must be stealing the money somehow. I hope they put a stop to this. Doesn't deserve star. Just had to to get this review out.

Brought a visa gift card in 12-14-2019 for my brother and put $50 on it and when he went to use it on 1-14-2020 it had a balance of 5 cents and he called the number and he was told it was used on Paypal and takes 90 days for the investigation. I did email Sam's Club in Cinniminson, NJ. where I brought it and told them to stop selling Vanilla gift cards. Tom.

Buyer beware. I got ripped off for over 400.00. I had a 500.00 gift card given to me. Within 4 hours of activation 4 charges where made and drained the card of monies. This is the biggest scam and it needs to be stopped. Attorney general office here I come. Tried to call the card company and got no help at all.

I received a $75 Vanilla Gift Card for Xmas. I went to check the balance: $1, which was added the day I checked the balance. I waited 24 hours thinking maybe there was an issue with activation or checking the balance online. 24 hours later, still $1. The card shows no transactions and that the initial balance was $1. I call Vanilla Gift Card and the only advice they have for me is to contact the store that it was purchased from. I asked the woman on the phone if it was even possible to purchase a card with a $1 balance and she said no. She denied that she had ever heard of this happening before. I told her that I doubted the original seller would have any idea of how this card works and she simply told me sorry and repeated her canned line of "please contact the original seller". I will be letting everyone I know not to ever use this type of product again. What a joke.

I received a $500.00 Vanilla Visa Prepaid Debit Card for graduation, and a $200.00 one for Christmas. I used the $500.00 for a large purchase of about $180... a couple days later I tried to use it to find that it had $0.51 on it!! A Geico transaction and a Paypal transaction drained the account. Then I used the $200 gift card for $120 and later found that it had $0.07 in the account. Drained by another Paypal transaction... I called and they said they would email me a packet to be able to receive a new card... never received the email. I could barely understand the woman’s English.

I purchased 3 $200 Vanilla gift cards and as soon as I got them activated they were all drained leaving a balance of $0 dollars on them. I've called numerous times and every time they give me the run around making it seem like they are doing something about it but they never help to resolve it. The people dont speak very good English and always say they will send me emails with a packet for me to fill out so they can file a dispute but never do so please people dont buy from vanilla gift cards if you dont wanna be robbed of your money. I will be contacting my lawyer!!!

They are the scam themselves. As soon as the card gets activated someone, which it seems like that someone is Vanilla Visa get a notice that the card is activated. Within 24 hours the card has a zero balance and was most likely sold to another online entity. I purchased a card and uploaded $50 on the card. The store says it is activated at purchase. This was purchased for my son as a birthday gift. He did not open the packaging until 1/12/19. When he called to activate it the automated service said there was a $0 balance.

I bought myself a Visa Vanilla Card for my birthday in 1-3-2020. I came home and activated the card for $150 and let the card sit. Today when I went to use the card which I had $150 dollars on, it said I had a zero balance. I went online and looked at the transaction history to only find out two days ago someone made a purchase for that exact amount of $150 to EBAY Incorporated. I was furious.

I purchased a One Vanilla Prepared Card about a week ago and loaded only $20.00 on the card because I wanted to try it out. This was the non reloadable version. I tried using the card on several online shopping sites, just to be declined usage on all of them. The packaging says this card can be used anywhere Visa is accepted which is a total misrepresentation. I even went as far as contacting customer service at the sites where I had been declined in an attempt to solve the problem. I was told by each one they did not accept this card. Eventually I contacted customer service at One Vanilla. Once connected I spoke to a representative that answered my questions very pleasantly and professionally until I asked were there restrictions on the card.

I bought 2 My Vanilla Mastercard Prepaid cards a few weeks ago. Put $50 on both. I gave one to a friend. I went to activate and register mine online, but couldn't activate or register it, so I called the customer service number and they told me that I couldn't register it since my address isn't on their file. They asked me if I ever had a MyVanilla card before, which I never did. They kept saying that it was my address that was preventing the registration. I asked for a supervisor, took forever to get one. When one answered, he told me the same thing, but said that he could activate it some way. The way he activated it, I wouldn't be able to reload it or use it at an ATM. He did say that I would be able to use it for Uber, which was a lie. Needless to say, I have a card that I can't use after its expiration date since I can't reload money on it. My friend had no issues activating and registering his card.

I received a $100 vanilla gift card as a gift. I used some of it a couple days after I received it. I went to use the rest a month later & it was declined. There was a charge PENDING for the EXACT balance that was on my card, down to the penny. I called to stop the pending transaction, I talked to 4 different people. I finally got a Manager & he told me to call the place of business & stop it. Except I don't know who it is & I googled it & got nowhere. I couldn't find a Company by the name that he said. I called back & held again for someone. I was told that I would have to wait until it clears & then dispute it. That was Oct. 2019. I called today, Jan. 2020, nothing has been done on my claim & my balance is still zero. They filed ANOTHER claim & told me to wait another 90 days. DO NOT BUY THIS GIFT CARD FOR ANYONE, IT'S A SCAM!!!

I bought my son a 200$ Visa card for Christmas. He spent about 125$ and was ripped off for a little more than 70$. We live in Scarborough Ontario, but there was a charge for over 70$ made at a Dollar Store in Calgary. I googled the super gifts Calgary, got the number and called to see if they knew anything, no help. Visa puts you through the wringer to file a dispute like it's your fault this happened. I hate jumping through hoops and would usually let it go but not when it comes to my son. So I guess it's time to join the circus and get his money back. Please don't let visa get away with taking your money.

My son got this card for Christmas. He opened and used it the next day for a $5 purchase. He then went to use it the following day and it was declined. He contacted the toll free number for them and was told he used it in December of 2018. Interesting cause he just got it this year for Christmas. Then he was told it was not activated. Then he was told there was no money put on it. Which is it???? Also how could he have used it in the 1st place if it was not activated or if no money. was applied??? We sent pictures of the card and receipt but have not heard from them as of today. It's been over a week. Scammers.

I bought a gift card for my niece for Christmas. She went to use on Dec 30 2019. The card got declined so I called. The card was not activated! They would not activated until provide them copies of the card and receipt... it would take up to 5 days! Are you kidding me? You took my $$...ruined my gift to a 10 year old! Not to mention not even a drop of sorrow or willing to help. I will never buy another card from Vanilla gift card purchased at Walgreens! I have told everyone I know how bad this company is!!!

Please save your e and money and do not buy this ** card. The whole company are scammers. Reza the manager and Edna the customer service representative are very nasty and not at all helpful in explained where my direct deposit is even after me letting them speak to the person who is in charge of payroll with my job.

If only I would have researched the reviews I could have saved myself the headaches. I typically do not pay a lot of attention to most of the "one star" reviews but if I had noticed that for this company there are actually hundreds I would not have proceeded with the purchase. I ordered 5 gift cards to start a "pilot" referral program for my company, since it was close to Christmas I did not panic when they did not arrive on time but waited a few more days before I called. The company tells me that the cards were delivered, (maybe so but not to my address) and that they would have to investigate then call me back in a couple of days.

Deserves no stars! Bought a $100 gift card for my son for Xmas. He went to use it only to find it has a $0.00 balance. Money had been moved to an unauthorized Paypal account. I called Vanilla customer service. They stated they could see the unauthorized transaction and simply told me to wait 8 days and the money would be returned. My son checked a few days later because we couldn't remember how many days it had been. No money. We figured it just hadn't been 8 days yet, but something told me to call Vanilla again and confirm the information I had been given. The rep put me on a series of holds only to tell me that I had been given wrong information in my prior call. Of course!

On November 3, 2019, I bought two Visa Vanilla Gift cards. Each for $500 at my local CVS. They were going to be Christmas presents for my nephews. I kept them in my desk drawer and then put each in a box and gift wrapped it. At no time were they out of my possession. I went to Birmingham, Alabama for Thanksgiving and brought the gifts with me.

I was given a $100 Vanilla Visa gift card from my mother. I opened the packaging and tried to activate the gift card online. The card was declined. I called Vanilla and spoke to a Customer Service agent (who could barely spoke English so it was difficult to communicate). The customer service agent said the card could not be activated and it was invalid because it had already been used. After explaining that I just opened the card from the original packaging and had never used it, the agent again said it was invalid and I would not be able to use it. I asked the Customer Service Agent how it would be possible for the card to be used since I had just opened it from its original packaging. I said I never even got the chance to activate it. She said they would look into the situation but it would take up to 90 days.

DO NOT purchase this gift card. My boss gifted me a pre-paid Vanilla gift card for the holidays. I opened the gist card and tried to use it per the insert instructions and it was declined. I went to Vanilla online and when I attempted to check on the registration issue for the card, the card number was invalid. Impossible; I never used the card, right? Well I called and was also told the card number was invalid. So either this is a fake card someone switched out or Vanilla is literally KNOWINGLY selling fake gift cards.

My son got a my Vanilla card with 50 bucks on it. We registered it that day and set up a pin. He went to the store and it wouldn't swipe so I tried to call the "automated system and there isn't one so I waited twenty minutes for someone to answer and when they did they tell me I need to reset my pin which was ridiculous because I had just set the pin that day but I did anyways. This time I said screw it. I'm taking all the money off this card, went to an atm, it said incorrect pin again!!!

I was gifted a Vanilla visa prepaid gift card for $200 from a dear friend. She gave it to me the weekend of Dec 7th. I only made 2 purchases and I know exactly where and when. I checked my balance every day. I've always been that way. I always check balances of bank cards or anything. So on the evening of Dec 10- I had $125 left on the card which is correct. I went to bed. The next morning on Dec 11th I woke up ready to pay some bills with the card. I go check the balance and it's zero dollars!! I'm in tears. I see a purchase for $125 at Nordstrom. It happened at after 11pm on Dec 10. I wad in bed. With the card in my phone wallet next to my bed. I called vanilla visa gift card to tell them. I get all kinds of bs telling me that I need to call Nordstrom Direct to see if they can issue my payment back. Because it's still pending. I can hardly understand a thing they tell me but I call Nordstrom Direct and explain the issue to the very kinds gentleman.

I received a Vanilla gift card from my son for Christmas. We got it on Saturday morning on December 29th 2019 and I registered card online. I went to use the card on Sunday and it was declined. It has 100.00 dollars on it and I tried three other times all declined. So I called the number on the back and spoke with a woman that couldn’t understand what I was asking her or couldn’t speak English very well and I was in the car and the call dropped. So I called them back when I got home and spoke with another gentlemen not understanding English well and he said card was reported stolen and replacement card is being issued after 10 days.

I received this card as a gift. I had 50 dollars. I had 21.50 left on my card. I tried to use the card to go to the movies and it declined. I just see it on the website I had money. When I call it's people you can't barely understand and they told me someone purchased from Amazon 21.50 cent. That's impossible because no one never use Amazon on my account. So they told me to call Amazon. I call and they said they don't have the credit card in the system showing a purchased on Amazon so the man from Amazon did a 3 way called and I told the lady the man from Amazon was on the phone and he told her there was no Purchase with this card in their system and this lady still kept saying it was and told me they have to send me forms to fill out. She would email me and I haven't receive anything. 24 to 48 hours still nothing.

I have used prepaid visa gift cards before, all of those were easy to use. But I use my money on this one for about an hour and now I am unable to buy anything. I have tried many things and have figured out that it is in fact the cards fault. I still have active money on their and there is no way for me to contact them in my situation. It is standard now to have other ways to get customer support besides calling. But not for Visa. I am unable to get to support any other way. So now I have 50$ on a card I cannot even use. I was very exited to be able to use it but now they decided that I am being scammed. All my purchases are normal to what I have been doing before. So now I will tear up what has turned into a useless piece of plastic and unlink it from all my accounts on Paypal, Venmo, and others. I used to love the visa gift cards but now not a cent of mine will ever touch a visa gift card.

Received a $100 prepaid Vanilla Mastercard from my employer for Christmas. Went to activate it so that I could take my daughters out for sushi as a Christmas treat. The card would not activate online or via phone. It told me the number was invalid. I called customer service to sort this out but was told someone else had already submitted a complaint about the same number, and they could provide no further information. This despite me having the card in hand and having just taken it out of its sealed package.

Today I'm left dumbfounded after my horrible experience with MyVanilla customer service. Not only did they talk over me the entire time, they hung up. I'm asking questions in regards to my balance and this associate put me on hold, then came back reading a rebuttal extremely fast then hung up. I'm extremely disappointed that I took a chance with this debit card company. I will make sure this review is everywhere and will repost daily. I'm that upset. BEWARE. DO BETTER!!

If I would have read the reviews before purchasing $750 worth of these, I would have saved myself a lot of time and trouble. I used a $50 one at a gas station and got $25 worth of gas. I tried to use it this morning and it was declined. I called the 800 number and now have to file a dispute which they mail you you have to complete and mail back to them to get your money back! I am now going to call Sams and tell them to pull them off the shelf!! If it were possible to give negative stars, I would have!

Gave a $150 gift card to my son for Xmas just to have it declined everywhere. After finally negotiating the impossible menu and speaking with a live body, as requested, I submitted a copy of the card, front and back; a copy of the packaging; a copy of the activation receipt (which shows the card number and the amount); and copy of MY ID!! Now I'm told that I have to go back the grocery store that I purchase it from and get a receipt that show the purchase! The activation receipt shows that their company received $150 from me! That should be plenty of information!!!

Sutton Bank of Ohio steal money from working families. I purchased a Vanilla gift card for $75.00 for my daughter Monday, gave it to her yesterday. She tried using it today. Said card invalid. Tried using it on Amazon. Card was declined. I called the number on back of card. Said will I have to wait up to 7-15 business days to get a new card. I read comments on website. Other people get these cards and they do not work and they lose their money. I am a single mom and this $75 took me a whole day of working overtime to come up with this money. My daughter has no Christmas gift. I tried talking to a supervisor, see could we speed it up, was hung up on by a very rude gentleman. You ruined my daughter's Christmas. I do not have another $75 to give her. Thanks for nothing. What a terrible company.

On 12/23/19 I was given a $50 Vanilla Prepaid Gift card. On 12/24/19 I called the card to get it registered, the money was on there. I went to the store and swiped the card it was declined, I gave it to the cashier to swipe on her end it declined again. I called Customer Service and the foreign lady that answered told me that the funds were being held due to my purchase on PayPal. I told this lady I never purchased anything on PayPal. I dont even have an account with PayPal. She proceeded to read something off the computer which basically was telling me how to register and use the card. I told her nothing she is reading applies to what I called about. I was told PayPal has 45 days to respond and it takes up to 90 days for the funds to be returned to the card. This is beyond RIDICULOUS and legal action against the card maker needs to be taking. I refuse to let them get away doing this to people.

My son bought me one of these in Toronto for Christmas and when i went to use it, I was told it was not activated. Called the number, and had a very hard time being able t9 speak to a human. Only choosing - post or stolen option directs you to customer support. The person spoke poor English and when I asked she told. me she was in the Philippines! She wanted my date of birth, my phone number, my home address and email. When I expressed my discomfort at giving all this information I was told she could not help me if I did not comply. So I did. Then she asked if I had the receipt. Should have started with that! As it was a gift, no I don't have the receipt. Now my son has to go through all this.. But has likely just been scammed. Wal-Mart should not sell these. They are not a reputable company. What a horrible experience for Christmas.

I bought this card as a Christmas gift for my 14 year old son. He tried to use it in a store and the card was declined. When he returned home I checked his balance online and it said he had a $0 balance. The card originally had $150 on it and was never used. There was a list of purchases that were never made by my son. I called customer service and was told that I would be emailed a dispute packet within 24-72 hours. And then the process would take up to 90 days to be settled. As far as I'm concerned this company is a scam and a fraud and I wouldn't recommend that anyone ever purchase one of these cards.

Bought a 250 gift card and before it could be used someone charged all but 4 cents to MicroSoft. Called to file dispute. Told a claim number and would receive email within 24 to 48 hours. 4 days later no email, called again. Told would email and receive again 24 to 48 hours, if we don't receive then they would send through regular email. MY SUGGESTION never buy Vanilla Gift Card.

Updated on 02/15/2020: I received a $200 check in the mail yesterday. I put the check in my account straight away but it’s the weekend so we’ll see if the check clears on Monday. Let me tell you the process I took. I, like most others on here had a gift card. When I tried to use it it was declined. Checked balance and it had been used the minute it had been activated by someone in Texas to pay their cable bill and PayPal payment and Amazon purchase. I called Vanilla Gift Cards. I was given the run around. I kept calling and pestering them until they eventually emailed me a dispute form. I sent it back. They told me the usual story, 90 days to investigate blah blah blah.

This $50 card was given as a gift a couple of years ago. Expiry 2022. You cannot use it overseas. It does not work in Canada. It does not work in the US. Fees have been withdrawn monthly... Guess what? It now has a $15 balance on it. These cards are simply donations to Wal-Mart and it's subsidiaries. Period. Designed to confound you. Pure stealth marketed as a gift that can't be used.

I received a $150.00 Vanilla VISA Prepaid card last week as a Christmas bonus from work, so I thought I'd use it to buy some groceries yesterday at Sobey's. When I tried tapping it, nothing happened and the machine kept telling me to insert it. So I inserted it, but nothing happened still. The cashier took it and tried getting it to work, but had no luck. I gave up and paid with debit. When I came home I checked the packaging, and noticed that it had a fake barcode in the little slot at the back of the package.

I was gifted a prepaid Vanilla gift card, and used it for the first time for a purchase, and was told I only had five dollars on the card, which was a 175.00 card, went home and looked on line and saw 170.00 had been used to make digital purchases on Amazon. Contacted Amazon, because I am a prime member and would not have used it for this. I was told by Amazon that they would investigate this internally for the fraudulent purchase. I gave them the three transaction numbers as well. Praying they can trace this, they could not relinquish the name or names, but asked me did I know anyone name started with the letter L.

Was given this card as a gift, just tried to use at two retailer stores and because it doesn’t have a chip reader, they were unable to accept the card. Do not purchase. You will waste your money with this gift card.

Someone stole 69,00 dollars from my gift card at Paypal. I already contacted paypal who said can't do nothing. I'm trying to get the email from Onevanilla for about 3 days and nothing comes out. I'm in a short money and really need my money, don't know what to do anymore. I used to use this cards since 2005 and never got any problems since now, never expected for this. Now reading all those reviews I'm really scared of not taking my money back. I'm pregnant and alone, I was counting with this money. Now I'm walking into places cause I can't afford Lyft without this money. I'm desesperated. And in my card that's is now blocked still remaining 3,13 dollars that I think I lost too. I'm feeling humiliated.

In November I sent my son to Florida with a $300.00 prepaid card. I checked his balance and saw a pending charge that wiped the card clean so I called Vanilla Gift Cards and was told there was nothing they could do about it but I could call Paypal if I wanted or file a dispute that would take 90 days. By the time I talked to a human at paypal the charge had gone through but they said they would look into it. They could only send the funds back to the original gift card. This was Dec. 13. On Dec 17 funds still not there, I was told it would take 5 business days to show up on the card.

I received one of these cards and struggled to be able to use it. I called customer service and was directed to use the website. The customer service rep basically admitted that his job provides no value. He can't do anything but direct people to the website. Additional issue: he spoke horrible English, so getting to a point of understanding was a real struggle. DON'T GET THESE CARDS.

I purchased a $500 Vanilla Visa card at a Cincinnati area Walgreens on December 8, 2019 as a Christmas gift for our son to use on a holiday trip. It has come to our attention today- upon his first attempted use- that the card is not active and has a zero dollar balance- despite the fact we paid $500 plus activation fee at Walgreens. They don’t make it easy to get an actual representative on the phone, but after selecting the option for lost card, then operator, and holding for about 10 minutes- I was finally connected. The representative spoke very broken English- near impossible to understand. I’ve now been directed to send a copy of the receipt and a copy of my driver's license to an email address- which I don’t feel entirely comfortable doing. They stated that upon receipt of the information they will investigate and get back in 3 more business days. In the meantime our son has no Christmas gift. It is a mess. Absolutely do not purchase!!!

My daughter received a $25 Vanilla gift card for Christmas. She tried to use the card and it was declined. When looking at the details online, it shows a $0 balance and a transaction for $25 that was sent to an unknown PayPal account. Now I’m on hold with customer service.

I decided to order cards from the Vanilla.gifts Visa website. I order $350 worth of cards and when checking out the site acted like it was accepting my payment then a screen popped up saying that the transaction could not be completed and gave an error code of 318203. I called their number (844-433-7898) and was told that it was invalid card; Dec. 19, 2019. Dec. 20, 2019; I now have a charge on my card for the amount of the order, but when I go to my Vanilla.gift Visa account on their website, it states "I have no cards ordered", I attempted to call the phone number for the company listed on the website and after 35 minutes of waiting on hold I gave up. I fear that this business is a scam.

My sister gave me two cards - one $50 and another $100. She also bought the same for other siblings. Total more than $500. She lives on a fixed income and saved for a year to buy these cards. They do not work. Vanilla site is down the phone number is invalid. Walmart need to stop selling these cards.

I purchased a $200 Vanilla pre-paid gift card from Shoppers. Went home to register the card online and was informed it was an invalid number. Tried to call the number on the back of the card 1-800-206-4972 but that number doesn't work. Tried to get help from shoppers. They put me on to Blackhawk who sells the cards. Sat on hold for 2 hours 43 minutes before the call was dropped. Nothing anyone can do to help me. DON'T BUY A VANILLA PRE-PAID GIFT CARD.

This is the worst company ever. My daughter purchased this card to buy Christmas gifts and only loaded $85 thankfully. I have been on the phone with this company for over 10 days now trying to get this card verified. Bought at Dollar General. Wonder if their company knows they are selling a fraudulent card. It is designed to steal your information and probably sell it to someone else. Now I have sent in personal information such as social security number and date of birth and probably compromised my own daughters security. This is an awful feeling that no one should experience.

Our company gives out gift cards as Christmas gifts. Didn't want to buy in store this year so I looked online and found this website where I could avoid the fee per card. Awesome ordered my over $5000 in gift cards everything was good to go. 2 days later I get an email your order can not be completed for one of these reasons. Basically trying to tell me my address wasn't valid, which it definitely is but we just moved offices so maybe that's the hold up. I had one of my employees order more gift cards during this time because we needed a few more after my initial order and her order went through just fine even though she used our old address on accident. I thought well her order went through fine I'll try my order again and send it to my house. I've lived there for 15+ years. I know it's verified.

Help you with these matters. Horrible!! Purchased a Visa Debit Gift Card. Returned a product I bought with it. They held the money for days even though it showed the money was there from the company I purchased merchandise from. Called customer service and they were not helpful and told me I would have to wait. So If you use this card and return something you purchased with it plan on waiting at least a week before they give you back the cash you paid. I Did bring this to managers within Visa and was told the same thing. Do not purchase these cards.

It seems to be a fake debit card. The balance stays the same on Visa charges for purchase. Online it says the card is a active. I expect the online purchases to fall through through. It also failed when I did an ipad tablet payment order with my wireless carrier. CVS should be ashamed of themselves selling the fake prepaid Visa card. 12/13/19

I filled out online forms for 2 100.00 gift cards. I tried to submit form and was told that they cannot process my order. 10 min later Cap One sends an email saying my account has been charged 216.00. I call Vanilla Cards and they tell me I never placed an order with them. Scam scam scam.

Someone at Vanilla is stealing the money. There is no help from Vanilla. DO NOT BUY!!! We lost a total of 436.00$. That's 186 stolen off Vanilla Visa and 350.00 stolen off MY VANILLA MASTER CARD. DON'T BUY VANILLA.

I was given a card to purchase pre-made meals after my husband passed away. Logged on to see how to use the card and the site says the card is not valid. Tried to call the 1-800-206-4972 and it is not a valid number.

Do not buy this card! Complete scam! How our so called democratic government allows companies to stay in business is sad! As soon as you load the card with funds it is activated and the crooks that are within the company are notified and are charging your card as they did with my card on Amazon. I called their so called customer service and they said, "We will send you paper work to fill out and return to us but we cant guarantee your funds." I caught this while the payment was still pending and not settled/paid. Complete waste of money and SCAM!!!!

I received a $100 gift card from my parents. I just opened it and went to use it and THERE WERE NO FUNDS ON IT! I called the company and they said it was used but I had just opened it so that’s impossible. What A SCAM!

Whole thing is a sham. I am filing a complaint, and I am hoping criminal charges will ensue. The facts: I purchased a gift card for a wedding couple and despite everything - they told the gift recipients that their card was not valid. Despite Duane Reade activating it! I specifically went to Duane Reade to make sure the card was legitimate. I called their customer service and they blatantly lied. I am more upset that after numerous complaints they are still allowed to do this. File complaints with the authorities.

I was gifted a $50 Vanilla gift card. I was only able to use it twice. The third time I used it it was declined so I went online to check my balance (fully knowing I knew I still had money in the card) and it said my card was invalid. This went on for 9 DAYS. I check today and saw a charge for the rest of my money to a CLOVELADY82 on paypal. And I know for sure I didn't pay with paypal because I never put this card onto my paypal account.

My husband and I planned a trip back in May of 2019 to Miami. In planning, he added $500 to a Vanilla visa gift card so that we can use on the trip. Our first place we stopped to eat, we used the card for the first time on trip. The waiter came back to inform us there was only a DOLLAR and some change on the card. Immediately my husband called the company to inform them fraudulent activity had take place on the card a transactions for $200+ at Footlocker and the other place Nike. They asked us to send a few documents to them and they will get the refund process started. It is now December 2019 that we have been calling Vanilla prepaid cards and they have yet to send us our refund. Based on the other reviews that I am seeing here, this company is taking people's money and pretending they are refunding the money only for the client to never see it. A serious investigation needs to go into this company.

I purchased a Vanilla visa gift card at Dollar General. I have had it 24 hours and have not used it. I went to use it at a local grocery store and they said I had a zero balance. I go online and look and it was used online in California and I’m in Missouri. I’ve called vanilla visa and they do not care. They said they were sending me a dispute form which I still have not received. I’ve called numerous times and the man says there’s really nothing he can do to help me. I feel vanilla visa is scamming people out of money. Do not purchase these gift cards. You will be sorry because they will steal your money and act like they did nothing wrong. I asked them to just cancel the transaction because nothing has been shipped yet and they said there’s nothing they can do. Horrible horrible horrible customer service.

One Vanilla card unauthorized transaction dispute form didn't send to me my email and I've called so many times and would just like my money back. The first I called they told me they would put my card on hold so no more money was going to be stolen and at that time it made sense even though I have 2 dollars left only because an unauthorized transaction was made taking away 119 dollars worth of chocolate.

I got a $50.00 Vanilla gift card from my sister and when I used it the first time for $16.00 at the gas station it works but the second time I wanted to use it after 3 days, the card was declined and when I went online to check the balance, someone used it the next day after a day of my used. Someone used it to PAYPAL. I tried calling and there is nowhere to complain about this kind of scam. "BEWARE." Do not buy any of this Vanilla gift card.

I purchased three visa gift cards and two worked fine but one that is for $200 is not working at all. The phone number on the back of the card is not in service. The website on the back of the card is vanillagift.com but my $200 card is not a valid number on the website. I have the original receipt and the numbers match from the card and the receipt. Whenever I call all the other available visa phone numbers all tell me it is not their problem Visa is stealing from me. Thief thief thief thief VISA! Just give me my money back! Sis

My family and I went out of town and decided to buy a Onevanilla prepaid card, BIG MISTAKE!!!! I purchased a Onevanilla prepaid card November 27, 2019. I left the store and called the card and it said card not activated. I called customer service and was told to email all my documents which I did and my money will be put on card in 3days. Called back on November 29th to be told it take 3-5 days now to investigate. Their customer service is horrible and at this point I feel like they stole my $400. The supervisors are worthless. No one can really help you. I'm thinking about getting an attorney to get my money back. BBB really need to do an investigation on this company. Also CVS is the merchant I bought the card from and they did not want to help me either, they should not sell those cards!!!!

I've had this Vanilla Visa for awhile and wanted to check the balance. Neither the website nor the phone # on the card are valid! I've not found anything online either except this review website, so here you go.

After I and a coworker received our gift cards which included our Christmas bonus for work we checked the balance on the website from the gift card. Not long after someone took all of the money from the cards mine via PayPal hers via Square and this company stated it will take up to 90 days to investigate and get our money back! This was a theft internally! So much for having this money for Christmas!

Received $100 gift card, only $80 was available. Do not purchase from Vanilla. Total scam. My sweet Aunt on limited income gifted to me for my birthday and she would be totally devastated if I told her it was a rip off. There should be negative stars for rating.

I purchased a $100 Visa gift card for my mother. We've tried everything to get this card activated, told no card on record. I have the receipt of purchase, etc. No luck getting this fixed....do not buy!!!

Bought card for a friend's engagement party thinking, it will give them (him and his fiancée) the opportunity to buy things they wanted or needed. Come to find out, the card was not activated by the vendor...called customer service only for them to tell me that I must be investigated to make sure I did buy the card. Seventeen calls, endless excuses from Customer Service reps and still no money. At this point, I've given my friend the money (cash) for the original amount of the gift card and I'm still out the money on the card. A complete and total waste of money. I recommend that you save your money and never again buy from this company.

Bought $100 on a Tuesday. Told system down. My card declines. Customer service said call in 3 hrs. Still no $ on card and runaround. Do not buy! They take your money, make a mistake on their end and give you a runaround 24 hours a week, 3 hours. It’s a joke and I got beat. They deserve to be shut down.

Well it took me about 12 weeks to receive my $50 replacement Vanilla Visa card. This entailed calling customer service repeatedly to check status of my assigned case. After speaking with customer service a few times within the first weeks, they FINALLY said that a electronic journal entry of visa card purchase was necessary to complete the lost card case investigation.

I bought a Vanilla prepaid gift card for myself last Friday and I was not able to use it at all. Sure it says that it may take 24 hours to activate so I patiently waited for 24 hours. But after a whole day has passed I was still not able to use the card, I decided to call the customer service on a Saturday, they were polite with my issue and eventually found out that the card has was never activated (receipt proves that it is activated) and has no balance. I was asked to email them pictures of the card and the receipt, so I did and I was also told that their team will contact me the next day (Sunday).

I received a $25 Vanilla VISA gift card as a thank you from a friend. Took it out of the package right before I went to the grocery store. Followed the instructions and tried to use it; it was declined. Called the 800 number, it said the card was activated with a balance of ZERO. I called again and spoke to a foreign representative who was very difficult to understand, who told me the $25 had been used that day at PayPal. I told her I did not use the card at PayPal. She said that she could "open a dispute", but I'd have to give her my name, phone number, and email address. I asked if I could speak to a representative in the USA, she said that wasn't an option. I was not about to give personal information to someone overseas working for a company I know nothing about. Seems like a giant scam to me.

This is a scam. Look online. It seems as though Vanilla is directly involved. How are they even allowed to operate? Listen - I don’t care about the $100, as much as I care about the fact that this is clearly an inside scam, that Vanilla is directly privy to. Someone needs to stop this.

I have called Vanilla Gift Card's customer service line (800) 571-1376 over a dozen times over the past two months to try to obtain a replacement card. The card has a balance of only $32, but I wanted to obtain a replacement. I call every week asking for the replacement card, and it never arrives. I was asked to provide proof of my mailing address, which I did, by emailing: Premium_Fax@pincomm. This is Vanilla's 'back office', which does not receive phone calls. I was assured I'd receive a replacement card in 3 days. It never arrived. Every time I call customer service, they tell me they cannot reach their own back office. DO NOT WASTE YOUR MONEY WITH THIS COMPANY! The issue defunct cards and then keep the profits. I hope many others will go elsewhere for their gift cards. Next stop is reporting them to the Better Business Bureau.

I highly recommend not using Vanilla Prepaid Visa cards. They do not honor their word that you can pre-register your card and then use it at a gas pump, they just want to be able to put a 4 day hold on your money, which the law says it's not supposed to be longer then 72 hours. I have used many other prepaid Visa's that don't do this, this is an illegal process.

Short version - don't expect to get your money back. Vanilla DOES NOT CARE. I was given a $100 Visa gift card issued by Vanilla in March 2019. I put the card in a drawer and forgot about it. On 9th October 2019, I found the card in the drawer, still unopened and with all the packaging sealed. I opened the card and went online to the Vanilla website at VanillaGift.com to enter all the required information only to find that the card had been used in its entirety on Amazon.com on April 1st 2019. I immediately called Vanilla to file a dispute with them, pointing out that the packaging was 100% unopened until October 9th when it was unsealed by me. Vanilla sent me a dispute package which I completed and returned to them on October 20th.

I purchased a prepaid gift card as a birthday present for my son. He made one purchase and the balance on the card was stolen by an offshore company named "Key Market Services" in the Marshall Islands. I have waited just less than 3 months and no refund. Next step could be share this information with all big box stores and pharmacies.

The company that I was trying to buy from said I need to register an address with the Vanilla One card. So, I called Vanilla One and registered my zip code through the automated system, which confirmed I had successfully done so. But, when I would check the balance, the system told me my zip code was not registered, so I spoke to a customer service rep. who was an ESL speaker that I could barely understand. I asked if I could speak to an American rep., she told me I had to call the number again. I told her that would not ensure an American rep. So, I hung up and called again to see if I could get a better answer.

Purchased a $50.00 Gift Card at Walgreen's. When we went to use it, we were informed it had already been used in California. After several attempts to retrieve our Money, Vanilla basically did nothing. They should be investigated for Theft. DO NOT PURCHASE THESE GIFT CARDS!!!

I bought two Visa Vanilla gift cards to go on vacation for $500 a piece. When I got to my vacation location there was $1.76 on each of the cards NOT the $500 per card I paid cash for. They never refund my one thousand dollars purchased at Walgreens.

I received a $200 Vanilla Visa on October 22. By October 25 most of it was gone. In this case the charge was made to "Finish Line", an on-line Nike seller. Since the order had been placed on a weekend it was still pending. I called "customer care" at Vanilla (these guys are in the Phillippines is my guess from the accents). He said I had to call Finish Line and get them to cancel.

Received two gift cards as rebates. One was activated one day around 7:44 pm and emptied out by "purchase at Home Depot and Walmart" around 8:30 pm. The other one showed activated last year and already emptied when both cards purchased in October 2019.

I have been calling this company since August 2019. My 11 year old stepdaughter received a gift card from this company for her birthday. She went to use it for the first time and was declined. Called the company and said it was used on PayPal. Well my 11 year old stepdaughter doesn’t have a PayPal account. So I called PayPal and they were very helpful and declined the unauthorized transaction. PayPal said it should take 3-5 business days to return to the card.

This is one of the most disgusting and scam companies. I will spare you details of issues I am having with them since 2012. Everyone who experienced Vanilla Visa card deceptive deceiving practices submit complaint to FTC and Consumer protection agency. Hopefully they start criminal investigation against them and class action lawsuit long overdue! Also file with CFPB. Vanilla Visa card business should be STOP.

Was given one of these gift cards for $100. Expiration date was for 8 years in the future. I waited for about 9 months before using once I saw something I wanted. Card came back as expired. Called customer service. They told me card did not activate correctly when purchased. Told me to email copy of card, my drivers license and the receipt to them. I sent the copy of card, license and what I thought was the receipt to them. They told me the receipt I send was only the approval slip for the card purchase. Not the full receipt. To me and the person who purchased the card the printed slip saying card purchased APPROVED was the receipt. They had purchase many things that day including additional gift cards so attached an approval slip to each card they gave out. Customer service refused to accept that. We were out the $100 plus the cost of buying the card. Will never purchase one again!

Vanilla Gift cards were purchased at a CVS. One card was compromised. Months later, I am still trying to get my refund. PayPal refunded to Vanilla. I sent claim form 3 times. Nobody will respond. It was $100 and for an employee. It is frustrating that they were refunded the money and won't replace the card. CVS wants nothing to do with it. They should know what thieves the Vanilla company is and stop selling the products since they are easily compromised. I am wondering what recourse I have now....small claims, the local news.... Very frustrating!

I purchased a prepaid card and the card number inside did not match the packaging. When I checked online, the card was loaded and emptied before I even purchased the card. It was only a $20 value and I was told to wait 90 days. I purchased the card on 10/30/19 and was told the transactions emptying the card were made on 10/18/19. Apparently, this is not a one time issue. BBB and ConsumerAffairs all have complaints regarding their lax security and getting scammed. I would not suggest purchasing their cards.

I received a gift card in 08/2019. The first time I used it at my nail salon without a problem. Today I was at my nail salon and tried to use the remaining balance. “What a embarrassing nightmare”. The owner ran the card for the exact amount of the card balance and it was DECLINED. I called the 800 # and found out that it’s a merchant terminal thing ie: So in a salon or restaurant for instance the terminal will assume you will need more for a TIP so it holds $10.00. Customer service said the first time $60.00 was held for a $50.00 purchase and credited the extra $10.00 back a few days later. Today she said the merchant would have to put it through for $40.00 but would actually get paid $50.00???? HUH??? Customer service said nothing they could do about it. I asked to speak to a supervisor so she put me on hold; after 10 minutes I hung up. Thank goodness I had cash with me. Who knew that’s how they work.

Me and my mom bought a 25 gift card for my sister's birthday and she wanted to go to Walmart. When we were checking out it said the card was declined for some reason so me and my mom look at the balance of the card. It said 0.00 on it. We were very angry that someone took her money and spent it on something else. This company needs to put better protection on these cards.

I tried use the £25 Vanilla Prepaid gift card to purchase a Birthday gift for myself as intended by the purchaser and find I only have £11 left on the card as the company have deducted £14 even though I have never taken it out of the packet. WHAT A RIP OFF. What charges have the company incurred when it is prepaid. My advice is DO NOT BUY THIS PRODUCT UNLESS YOU WANT the person you are buying for to lose out by £14. I hope VANILLA that you have enjoyed my 60th Birthday present as I have not.

I have received this as a Gift Card on 10/12/2019 and wanted to check funds available online this morning. To my shock, all the funds (except for one $) have been extracted by some ** via PayPal on 10/18/2019 at 11:34 PM. He/she had make 4-5 transactions to extract the funds out. I have called up Visa and complained about the fraud. They said that they will email me some paperwork that I have to fill out and then it will go to PayPal. Turnaround time is 90 days!!! VISA, SHAME ON YOU FOR OFFERING A CARD THAT DOES NOT HAVE ANY SECURITY AROUND IT. Such a waste of time and the fact that somebody can steal all the money out of it just like that is scary.

I got the card as a gift, I activate the card on Thursday morning. Tried to use it on Friday on Target and it was only 0.2 cents on it. When I activate the card was $70 dollars. I called customer service and they said the card was use on different state and they can’t do anything so where or who took the money. The Vanilla Card is fraud and they clone the cards. If there was less than 1 star I would give it to Vanilla Cards✊????

Just got off the phone from MyVanilla customer service. I've used Vanilla Prepaid cards many times before, but this time I thought I would purchase one of their reloadable ones. Tried to use it for online shopping, but the site refused it because it wasn't registered yet. Okay fine, went to register it, but when I enter my details, it only comes up with US states for addresses. I realize there is a tiny little "English" in the top corner, and when I click I see it has an option for Canada English under it. Went through the process again and got system error, cannot process at the end.

I got this card for my birthday back in December of 2018. I am pulling my hair out inside my head trying to use this card. I can't find how to use it online. Stores don't know how. When I finally get online with it I've got all of these fees from what I'm buying. It's more than what's on the card. So back to square one. I've been waiting more than the 72 hrs. for the money to come back. Call the card company. She says 8 days. What I decided that I didn't want is still pending. So still waiting, biting my nails in my head. Wishing that I had never gotten this card.

I purchased a Visa Vanilla card and by the time I got home someone had spent the exact amount that I put on it. I NEVER had purchased one until now and I NEVER WILL AGAIN!!! I have called and it's not a easy task talking to someone but then you can't understand each other! I'm absolutely furious! I work hard for my money and NOT to give it away!

It's been over a month since I had 140.00 dollars taking off my card from some company called Google NCSOFT. Which is a company I've obviously never heard of or used. It may not seem like a lot to some. But it's Bill money for my family. For now all I can do is keep in my faith and know that GOD will help make this right. Thank you A very unhappy customer. Danny

30+ Cards & No Issues. Once a month I put $500.00 on a Vanilla Prepaid Visa card I get at my local CVS. I use it to pay a couple bills online but mostly they're used to to buy things on eBay. I've bought lots of stuff on eBay & have not had any problems. Some negative aspects are, when paying at the pump for gas most retailers put a $100 hold on the card which takes several days to be lifted (aaarrrgggghhh!!), refunds take several days & I end up with a collection of cards with a balance of pennies.

On 10 July 2019, I purchased a $50 and a $100 Vanilla Visa Gift Card and sent them to our grand-daughter for her birthday. She received the $50 card but not the $100 card. Unfortunately, I failed to record the card numbers before I mailed the cards. On 10 July, I contacted Vanilla Visa Card Customer Service and filed a lost card report by faxing a copy of the receipt for the card and a utility bill (to prove who I am). On 5 August, I received a replacement card, but was dismayed that it had a balance of $50, not $100.

Just a friendly warning to all in regards to the Vanilla prepaid cards. Do not purchase a Vanilla Prepaid Card for yourself or as a gift as these pre-paid cards are useless for any online service or most stores as they do not except in most purchases. I have called customer service & they are just as useless as their cards. If you still purchase one of these cads GOOD LUCK trying to make a purchase. These cards should be banned in Card as 85% of people are being ripped Off. One of the major problems is we are issued a pin #. The second problem I've had is when I register for online and you're asked for your address, I'm declined as your address doesn't match the third world country address of the card. NEVER WASTE YOUR HARD EARN MONEY ON THIS PIECE OF CRAP CARD.

My sister sent me a $200 card in the mail from inside the USPS office. The card never arrived and I called immediately to report it lost. Vanilla Card could not tell me if the card had been used. They did say that the card had a balance. They sent me a new card. Upon receipt of the replacement card I then checked the balance. 45 cents! Again called Vanilla gift card, they were now able to see other transactions in Chicago. This is impossible since I live in Florida. I disputed the charges but my dispute was denied. In working with them throughout this process it was unsatisfactory and tedious. They always had to send things to the "back office" and then await a response. If I were VISA I would not want to associate with this company.

My dad got me a $50 gift card. Used it once for $10. It worked but now I can't access the other $40. Do not buy this card. There is something fishy about this company, if you want to get someone a gift just go with cash.

I purchased gift card on September 20th 2019. Before I could activate it someone had already used the 95.00. I called. Was told to wait 7 days and then they would refund my money, never happened. I have called, been lied to, told they emailed me a form, haven't received it, can never speak with a manager. I am so disappointed. I really want to start a class action lawsuit.

I received a gift card and activated it on 10/6. The card had $40. On 10/7 I tried to make a purchase of $4 and the card declined. I called to find out why. The rep tells me that they charged fees going back to April when the card was first purchased. It didn't matter that I had just activated the card the day before. So out of $40 I got $18 of my gift and when I say they have trained these people not to tell you no different I mean that. This company is getting rich off of consumers by just taking money. Do NoT BUY THIS cARD.

I purchased my Vanilla card in 2018 and has been using it since. I noticed that I was being charged $0.95 a transaction. Looked at the updated fee agreement which state in any cards purchased prior to February 2019 what can 10 years to be charged $0.50 transaction so what I looked at my transactions online I was being charged $0.95 a transaction. After contacting customer service they could not help me and they told me that the fee agreement specifically stated the information which was not correct and they are legally breaking the fee agreement. They were not able to return the amount of fees they charge you erroneously. Do not buy this card.

I bought $200 Vanilla gift card for my 87 years old dad. After I got online to make sure there was $200 & activated. Day after my dad went to store to use balance was only $2.45 left. I called the co. They told me they'll dispute the money & told me someone bought the stock $97.45. After I emailed to filed dispute more than a week I didn't hear anything & also mailed out still not hearing anything. I called them again. They said they are still waiting for my dispute form which was filed online & mailed out. Most of places email back when they receive dispute form. I enclosed the picture of the card front & back. Plus receipt bank statement from Bjs gift card purchase. Still hear nothing. Someone hacked the card from when I tried to activated. I bought so many times Vanilla gift card but this is first time it happened. Hopefully I hear something soon. Will never buy another gift card from them ever again....

So I purchased a Vanilla debit card at Rite Aid to pay a bill. I thought it would be convenient by paying online instead of driving around. I loaded 100 dollars on it. Got home and was not able to activate it. I called customer service and they gave me some BS saying they couldn’t verify my identity. So I had to fax them the front of my social security card. I got an email confirmation saying they had received my document and it would take 3 to 5 business days. So I call back 5 days later and now they’re telling me I have to wait until Monday. They claim I put a wrong digit on my registration but I know I did not. I know my social by memory and was very careful.

We put $240 dollars on the card, brought it home and activated it. We tried to use the card and it was declined, less than minutes later the money had been used NOT BY US. STOLEN. I contacted them and they said I had to wait 8 days to make a complaint. So I contacted the people who the purchase went through PayPal Shoppy-ecom Merc and disputed the purchase. I had to wait 10 days for them to look into it. Called them back and they told us that they cant confirm the charges were not made by us because I didnt contact One Vanilla and make a dispute, mind you One Vanilla told me I had to wait 8 days to make the complaint.

Allowed scammers to steal 100 dollars from gift card. Refused to replace or refund. If they can't protect the gift cards from being stolen, seems likely they can't protect a customer's personal information used to purchase it. Company is single handedly destroying consumer trust in gift cards. Company of thieves and enablers of theft. Company should be fined in to oblivion.

I gave my daughter a $100 gift card last Christmas. She just tried to use it after NEVER using it, and the balance was less than $10 9 months after I bought it. Not only did I lose over $90 I spent on the card, now I had to purchase the things she wanted to buy with the card. Complete rip off.

I purchased a prepaid card from this fraudulent company and put $34 in it. I never activated the card and never used it. I called them a couple of months ago to ask for my money back since I NEVER activated the card and NEVER used it. They got my address, my full name, my phone number, and my email address and said they will close the account and will send me the refund for the full amount of $34. After a couple of weeks waiting, when I did not receive the check, I called them and another employee said the refund check has been issued ant it should be on the way and I will receive it by the latest on Sep 5th. After a couple of months, when I never received the check.

I bought this card to buy something. I put 200 dollars in it. To use this card, I did my first entrance activity. This is end. Use This card activity need time. But 1 min later my money gone. This card It's already been hacked. This is my fault?? Why use my money need time 3 month??? This is card company problem. Acknowledge the mistake in your company and make sure the customer doesn't avoid it as much as possible. However, the company does not admit its wrongdoing and forces customers to feel uncomfortable. I think this company should be ruined.

I received a gift card from a friend. I had it in my purse for awhile but not after the card expiration date. When I gave them the number they gave me a balance of 0 and I explained I never had taken the card out of the cardboard envelope. I was told I would be emailed a inquiry for a dispute claim. It would be mailed from fssgc web inquiry on 9/9/19. I never received it so I called back today. They said it would be emailed again this morning. I would get it 3 to 4 hours. I did not get it. I called again tonight and was told the same thing the 3rd time. I do believe this card was hacked and I am beginning to worry that I will never be able to dispute the sale.

One vanilla card advertises as usable that day. I called before and was told as much. I needed to use to book a room through Airbnb. Airbnb and PayPal both confirmed the payment could go through. After several attempts, I called one Vanilla customer care. They told me to add a zip code and pin online. There is no place to add a pin. I tried the card at Walmart so I can add a pin after the swipe. Still, nothing. I called PayPal who told me it was definitely the card company. I called one Vanilla again and STILL no resolution. Please stay from one Vanilla gift cards!!

Purchase a prepaid gift card for $70 to get my wife a massage for a birthday present, but when the merchant ran the card it came back as insufficient funds. She ran it 3 times and it was declined. Called customer service 3 times before they acknowledged there was a 20% incidental fee which was raising my purchase of $70 to $84.25. Contacted InComm Financial who distributes the cards and they are "looking into it". Been 4 days and not a peep. Also filed a complaint with the BBB which is I believe InComm contacted me in the first place. Funny, I bought the card because it clearly stated no other applicable fees would be charged. Any one interested in a class action suit let me know and we'll fight these cons.

I bought a house and received a Vanilla gift card from my Realtor at closing. Used to purchase materials at Home Depot on 6/1, made a return for one item 6/11.... To date Vanilla has not credited the amount due. This is the worst card, hard to understand their CSRs as they sound overseas with super heavy accents, never get a manager online and problem is never resolved. I have called over 5 times from June to today Sept 19 and the problem is still pending, case opens and closes and credit shows pending but never posted.... This is the worst card ever. Do not waste your money on this card.

I purchased a card. Lost the card. Someone used it and they said they would send another owner but this never happened. I been waiting since February 2019. Three cards been ordered and canceled but the cards never came. Yes these people are a fraud. They are a scam. I just today read the reviews. I wish I would have been knew about these people being a fraud. I’m losing out on 200 dollars.

I bought a Vanilla gift card for $200 from Walmart. I tried using it at a business and it declined the card. I checked the balance of the gift card at the Vanilla gift card site and it said it didn't recognize the card. I contacted Walmart by phone and chat 3 times and the problem has not been resolved. Walmart puts me on the phone with Vanilla gift cards but they don't answer the call. I asked Walmart for a refund but they will not refund me my money. Walmart says they will have the Vanilla gift card place contact me by email but they haven't. So I do not have that $200 I put toward the gift card now. They basically stole my money and I can't get it back. Dissatisfied with Vanilla Gift Cards, and Walmart should not sell the Vanilla gift cards.

So My son-in-law purchased a Vanilla gift card at Walgreens in CA on 8/23 for 500.00. On 8/25 there was a $440.89 from a energy company in Pennsylvania. This is NOT OKAY. Please report them to BBB ASAP.

I was given a $50.00 visa card only to find out that the started charging fees 2 years before they sold the card. I ended up with $12.00. Never will trust this again. I went to purchase shopping online and wondered why it kept declining. As I thought it was a new card. However when I went online to see why it was happening I discovered it was taking payments 2 years before the card was purchased in the shop.

I recently (4 days ago) purchased a One Vanilla Prepaid Card from Walmart and used it for the first time yesterday. My first use of the card was a little Shell gas station where I swipe the card at the pump and selected debit and the card was declined. I figure it must only work under the credit option and continued to use it as a credit card. The pump authorized the purchase and allowed me to pump $6 before stopping. I was confused because why would it stop at $6 when I knew I had roughly $260 on the card?

I bought a card at CVS for $500.00 and the same day someone used it and took the money. I called the number on the back 6 times and they kept saying they will send me a claim form. They never did. I spoke to two supervisors and they said they would email me the form never happened. A merchant called Alibaba used my card.

This is the second time I had my money stolen off of my card. I had 18 dollars stolen from my card. I had 25 and spent $6.48. I was about to go to the store and use my card but something told me to check the balance. When I did, it said no money was on the card. I called and the person who I was talking to could barely speak English very well told me that someone ordered something using a PayPal account which I don't have. This is my second dispute with Visa Vanilla and I have to wait three months to get a refund. Total BS. I'm never using them again.

I purchased gift cards for our employees. A $140 gift card says it's expired and there is a zero balance yet the employee has not used it. This is a scam. Visa should be held accountable for theft. CVS sold me the card but won't back it. They want me to deal with Visa. So frustrating. This is theft.

I've had a Vanilla prepaid card/account for 2+ yrs, w/ payroll direct deposit and auto billing for several accounts. Twice my security has been compromised and had 1200$ and $1100 stolen from me. No sympathy from customer service, told 45-90 days for the dispute process and $16 for a new card. Then had the audacity to ask me if I wanted the dispute form sent in the mail or email? I want it done now, over the phone but that's not possible because they are too greedy to hire tech support to make this capable.

I got $200 Vanilla visa gift card from a friend last year. I tried activate yesterday, the automated answering machine said it is expired and balance is $0. How can this happen? Never used and expiration date is 04/26. I contacted a card service person, same answer. They are not trying to help you at all. Nothing more than a thief! This is a scam. Why not government go after this crooks????

If I could have given a negative rating, I would have. These people are so rude and inconsiderate. They are unwilling to help resolve an issue regarding a stolen card number. Nobody speaks understandable English, which is saying a lot for me, because I am very good at understanding non-native speakers, being a linguist. When I called to get information about a purchase that was not made by me, so the money stolen could be refunded, the CSR ("Gerald") was very rude, first refusing to give me any information, and then not allowing me to speak. At this point, I asked to speak to a manager. He was very rude about my request, and abruptly put me on hold, without a word.

A card was purchased for my son in NH on 9/5, and was used the same day at a vendor in WA. I called customer service, who provided the most complicated dispute process. Based on a number of other similar reviews, this was not an isolated incident. I can't imagine it is a scam, and assume they were hacked. If that's the case, they should not be making the dispute process so difficult. Either way, I'm chalking this up as a loss, and teaching my son a valuable lesson.

I was given a $50 card by my employer. I spent $10 and within 2 days the $40 balance was stolen by someone 2 time zones away. I immediately contacted Vanilla's fraud department, did everything they required in a very timely manner and never heard back. Contacting them for a status they reply 3 weeks later and ask for my case number which I give again. After 2 more weeks with no contact I contact them tonight and was told the fraud department had closed the investigation and my stolen funds will not be reimbursed, but was told to "Have a Nice Day". All my correspondence was thru email and I have written documentation. I'm going to inform my employer of this episode, as they buy a substantial number of these cards and hope these maggots go out of business.

DO NOT BUY AND IF YOU ARE GIVEN ONE USE IT AS SOON AS POSSIBLE! My gift card (500.00) came as a trade. I used it twice and one item was returned. 6 months later I tried to use it. Nope, declined so I went home and checked my balance. Card had been closed and expired (06/25). Now I try to get it opened up. I have worn myself out. You cannot reach anyone, emails don't work, faxed all the info. The one person I actually spoke with asked me to send with my case #. Nope. Nothing. I have probably lost 300 dollars and they've made out like bandits. I wish I did not have to give it even 1 star. I'm expecting another one soon as a rebate for a tire purchase. I will have that spent before the mail carrier gets back to the post office!!

Giving someone a gift card like this is just going to give them hours of frustration. The website is impossible to use, the cards won't activate, customer service won't answer questions on the phone and will direct you back to the website. This is essentially a scam.

Was given a Vanilla prepaid gift card of 200.00. We went to a restaurant and the bill came to 139.09 we left a cash tip. After our lunch we decided to go shopping and use the card. At the fist place our card was declined and the second store also declined our purchase, it was well in the range of what was remaining on the card. Called the restaurant when we got home and they said we charged you the 139.09. Then we called Vanilla prepaid cards. The customer service agent said visa holds 20% of the total restaurant charge as a tip. WHATTTTT???? WHY???? It is OUR money to spend as we see fit. If we did not put a tip on the card in 1 to 7 business days you get the money refunded on the card. They also do this if you use it in a hotel, they hold 20% back. Customer service agent said "I don't make the rules." Weird system, it's flawed.

Card purchased at 930 PM, funds were stolen by 6 AM the next day. $125 gone. Customer support is useless. Stay far away. Someone has cracked their algorithm or they had a massive data breach but it is all a scam as you will not get your money back. See the countless other negative reviews.

I bought a Vanilla Prepaid Mastercard gift card for $100 at Walmart on August 30 in the morning. I made an online purchase for $31.95. I tried to make another purchase but I was told the card declined. I checked today and saw 2 unauthorized purchases were made on this card on August 30 and August 31. I called the Vanilla Prepaid card company to make a dispute and they said they will send me a package to fill out (still have not received this package) and that it would take them 90 days to process these charges.

I was given a Vanilla gift card as a gift. After using it was compromised...someone purchased 2 gift cards off of it. My office has purchased multiple cards to give as gifts...We will not purchase again and I will be going to the original place of purchase (Kroger) and will alert them not NOT carry the cards due to risk and poor service. I must now file a dispute and await 90 days for the determination. This was not a small amount of money!

This is fraud, the FBI should investigate in this. I bought it for $120 and paid an additional 6 dollars as fees. Somebody used it to shop at Finish Line. Finish Line was able to send my money back after 5 days and the same thing happened 2 days after. Nobody at Vanilla was able to help me. They said that it was my fault, I gave my card info to someone. Really? Finish Line is working right now with UPS to ship the package back in store. I will know more tomorrow since their fraud department asked to do so. Pray for me.

Was given a Vanilla Visa Aug 13, 2019 in the amount of $100.00. August 24, 2019 went online to activate. Monday Aug 26, attempted to use and discovered a balance of $1.00! Transaction reveals Aug 26 at 3:05 am, $99.00 paid to the Apple Store for software (not by me or anyone I know). Filed a dispute with Vanilla, also notified Apple. Given the number of similar instances, I feel Vanilla has a very serious security breach taking place on their website and someone needs to look into this further. Not sure if the FTC has any jurisdiction, but will inquire. Those of us who have had our gift cards stolen are not isolated or rare instances- It seems Vanilla is "sacrificing" our gift cards without consequence.

Updated on 09/09/2019: Update- Today I receive a check from the Vanilla Company for $149.98. It was very frustrating contacting all the different agencies regarding the issue I had. I suggest that if you have same experience I did you should contact the Georgia Dept of Law- Consumer protection, if after going through the dispute process you do not receive satisfaction.

Don't buy - lost $500. Bought this loadable Vanilla Gift card at Sobeys on Wed. Now, Thursday, the card number is invalid and unable to register it online and can't buy anything with it. Called Vanilla Gift and Visa center, both stating the # on the front of the card is invalid. Isn't that funny since I paid for it on Wed, no problem, but no one will acknowledge that it is their card. Frustrating. I have been moved to Visa Centre and then, Citizens Bank of Canada, with no luck. Do not ever buy!!!!

I purchased a $450 gift card from this company on 8/19/19. Before I had a chance to use it the card had been hacked and purchases made online for $250 to Home Depot e-cards and $200 to Broken Arrow. When I called to dispute the charges I was told that I had to wait for them to clear. I called back today because one had and was told a form would be emailed to me. I was also told that the dispute process would take 90 days. I have still not received the dispute form. I was also hung up on twice before someone took my dispute information. I decided to look online to see if others had had issues and found this page full of similar stories. I am filing a chargeback through my bank now.

We've had two cards, given as gifts, hacked. One was hacked even before I logged in to activate it. I would never buy one of these cards for anyone. It's grossly ridiculous they can't better safeguard their product...obviously they just don't care.

Was given a gift card. Called customer service to report a fraudulent charge made less than 48 hours ago. They offered zero help. I can file a report if I have the receipt of purchase obtained by asking the person who gave me the gift if they saved it. Yeah, right. Skip the gift cards, give cash. It's safer.

For the past 2 or so years, I did use Vanilla prepaid gift cards frequently for online purchases; but... May 28, merchant emailed in reference to a problem with the card. I viewed Vanilla's 'check balance' online & is was processed. June 6, no longer able to access 'check balance' online. I used automaton to determine the merchant was not able to process the order & upon emailing the merchant, they cancelled on June 1. This is not reflected on automation.

My daughter had one of these gift cards purchased for her as a high school graduation gift that was worth 50 dollars. The card was not activated when it was purchased and I was unable to use it. When I called customer service and asked them to activate it, I was informed they would not be able to and they would not even be able to research what happened without a receipt. I explained that it was a gift and I did not have the receipt nor did I even know who gave her the card. They did not care. I spoke with a Camille, then her boss, Maria, then her boss Ben. I am very upset that someone has spent their money on this gift card and now my daughter is unable to use it. I recommend to never buy one of these gift cards. They are absolutely worthless. Their customer service is even worse and a joke.

Fraudulent charges totalling $218 placed on my Vanilla Gift card in one day all while the card is in my possession so either Vanilla was hacked or this is an inside job. Either case, the best I get from them is an answer in 90 days (3 months) from today. Never purchase a Vanilla gift card if you want to protect your money.

Will never purchase a Vanilla prepaid card again. So many stores and websites that you cannot order from. Employees are just like "Oh, well! We can file a claim but that could take 10+ days and then you don't even get the activation amount. I wasn't even going to rate this experience but I just now tried to use it again on Amazon and it won't accept it, it didn't work on Chewy.com, PetSmart online and in store. So sad that my funds are locked up. This should actually be a Zero rating. 0000000.

I purchased two gift cards and was declined right away. Call Company several times, tell everybody they SCAM. It will take up to 90 days to investigate when they never activate the cards and steal people money. InComm sell Vanilla gift cards. They use them before you get to activate them, or never put the money on them cards. This is FRAUD. Biggest gift card company and they are located in Atlanta, Georgia. This has got to stop. They are SCAMMING people in every state and in Canada. Please report this to BBB under the name of InComm in Atlanta, Georgia.

Yesterday Morning 8-10-19 from 00:25 to 01:45 in 1hr and 15-Minutes my vanilla PrePaid Card was Hit 8-times for $682 from a Company called Chumi.co from Ontario, Canada, I Never Heard or done Business with them, I Wore a Badge for a few Years. This whole thing looks Suspicious to me. Their 1st Mistake was the early Morning time, I Never do Business with anyone so early.

I recently purchased a prepaid $20 and it did not work. Called customer service and they said they could not issue me any credit. How could this be legal. Do not buy!! Awful customer service!! Quebec, CANADA. JOSEPH **.

I purchased the card at a 7-Eleven and loaded $295.00. It came in a box so no one got the numbers. Within 4 days, two purchases were made $70.00 through Square merchant and a $50.00 charge for a CVS gift card that I am 100% positive I never made. Filled out a packet and am waiting for a response thieves. NEVER USE.

It's not good experience, selling this card overseas. I am in Australia, good to be used once. After I received a refund payment from Amazon, the card got blocked, and money is gone. Never use it again, can not be trusted.

This is the WORST company ever!! I purchase the prepaid card at CVS and loaded the money on it so I could make my car payment only to try and register it and be told I need to call customer service. They then told me I needed to send in proof of identity, purchase and address. I did all this on July 31st now August 6th and they finally said it is active after several calls. Once I got off the phone I tried using it and it was in fact not active so I had to call back again to have it activated again cause the first rep did not complete the steps. Once I was done with that I tried again only to be told I can not use this card for what I needed. The reps where very rude and all they could say was I am sorry ma'am. So now I have the money to make the payment but still can not do it. This is the worst card company ever!!!!

I have bought 4 Vanilla gift cards with $100 balance each and none of the people I’ve got it for were able to use it. All the cards had fraudulent charges before owners even opened it. How is that possible? These cards are SCAM!!!! DO NOT BUY IT!

I received a MyVanilla card as a gift. The packaging indicates that the card does not expire until 09/22 and it tells you that there is no monthly fees. It does not tell you on the outside that they will charge you $3.95 per month for no activity. Furthermore, the customer service representatives are rude, and their management simply hangs up to avoid dealing with you. I would not recommend this product to anyone.