Vanilla Prepaid Cards Reviews

I received 2 cards at different times - one for $500 and one$100. When I checked the balance it was 0. All money had been spent. No one had access to them so don't know what's going on. I would not use them.

Was given the card as a gift, and it works nowhere. You can't get your money back, and you can't use the card, when I called it was so hard to get in touch with someone, and their only suggestion was to try it somewhere else. Please spread the word to not get these for people! A money order from the post office is better and cheaper!

Good evening everyone, I hope that the same thing does not happen to me and all these users who are making their comments, it is true that all cards are similar loads, the balance and when using them are at zero, just make the calls infinite times. My card was a gift from my father's daughter. I'm talking about Sunday, June 19, 2022. That same day, I used the card and it was denied. I called that same day. A Geilla or Geisha attended me. I did not understand her or want to repeat her name. I also submitted the package. In case of a dispute, I called today, October 27, the same operator attended me and answered me exactly as the previous user had to wait 46 to 90 days, that is, 4 months have already passed and I must wait 3 more, what do you think, and these cards are for sale everywhere else, I recommend you make your complaints to the FTC, an agency that protects the consumer, enough of these scammers.

I went to use my card and was declined. Turns out someone got ahold of my credit card number, I still have the card in my possession, and used 128.94 and left .01 of the balance. I called Vanilla customer service and received the dispute packet and submitted back on 07/24/2022. The email stated ‘Please allow time for the processing of your dispute. The entire cycle can take 45-90 days, however, some cases are resolved before then.‘ I called in 45 days and was told still working on case. I called on 10/24/2022 and told by end of business end they will have the results to call back the next day. I called back on 10/26/2022 and the rep tells me still working on case, to call back in 3- 5 business days. I told her this was to be already resolved since it is more than 90 days. This is now in my favor, the email specifically states 90 days. She stated needed more time and hung up.

I strongly encourage to spend no money on a Vanilla Gift Gift Card. I found this website at the top of Visa's own recommended third party gift card vendors online, so I assumed it must be reputable. My personal experience with the company and their product would indicate they are nothing other than an outright scam, and I am absolutely bewildered that they appear on Visa's own website.

I lost my credit card, and I need to pay for some of my online purchases while I was waiting to receive my actual card. Therefore, I bought a $200 Vanilla Prepaid gift card from Walmart. When I came back home, I tried to use this card to leave a deposit for my hotel booking but the payment didn't get through! I tried other websites such as hostel world, Booking.com, and again the same issue. I called customer service to check the card for me, and everything seemed fine with this card. Since I could not use the card I decided to open a refund case.

I bought a gift card at Walgreens. It was a vanillagift.com one time use. I put $260.50. I had a hell of a time trying to get it activated. They told me it was deactivated. I went to Walmart to see. I charged $10.00. The next morning I called to pay my car insurance and the card was no good. So I went on website and found my card was used on eBay and 9 purchases at Bed Bath and Beyond. I called customer service. Talk to someone. ** girl named daisy. She said they couldn’t freeze my card or do anything till 2 weeks have passed and all charges clear. I begged them to freeze that card so the purchases couldn’t go through. She said they couldn’t. So I asked for the issuing bank. She told me she didn’t have that information and asked for my card information # and other info on the card. She said there was nothing more she could do. I would just have to call back in 2 weeks.

I have an Amex, which has been fantastic, but every now, a place only takes Visa/Mastercard, or else I left the Amex on the desk at home instead of putting it in my wallet, so, for years, I'd been keeping one of these as a backup or to make online purchases where Amex isn't accepted. It's worked fine for years... until just now. I last used one of these about six months. I use felt tip marker to track my balance on the back. I know the balance. The vanillagift.com site gives a "A system error has occurred. Please try again later." error at the top for both. Re-typed both twice. One merchant declined the cards. Tried another merchant that has accepted them in the past to double check, and still declined. Called the help number on the card and got "very important to us" message over and over and the same clip of music over and over for 15 minutes, then clicks, then silence for half an hour now. Looks like I'm out about $65.

I went and got a Vanilla gift card and had $170 put on it. When I went to check online I saw my money was on there so knew I'd need to use it the next day on groceries and my son's medicine, he is special needs and his diet and meds are just huge each month. I went to the store and my card wouldn't work, I was so upset and mortified that I had to leave our groceries unpaid for, plus we were hungry! I got home to see what the problem was and someone had made purchase after purchase on the card the same money increments until it was drained and I had 0 dollars. I'm a single mom and take care of not only my son but my mom who has Parkinson and is fighting breast cancer. So being scammed for any amount of money truly affects our lives, with how much medical needs cost, utilities, food.

I purchased a Vanilla Gift Card in July 2022. Within five days of purchasing the card, all the funds were removed. I called Vanilla Gift Card to report the transaction and the rep informed me a company by the name of Heard Solution received all the funds on the card. I did not authorize the transaction and proceeded to investigate it. As I research this company, I found out this is a frequent fraudulent accordance with this particular card. I requested a refund and investigation from Vanilla Gift Card. The case was opened July 2022 and they stated it will take up to 90 days. It is now Oct. 13, 2022 and I have not received any results nor answers. I continue to call and the reps keep stating up to ninety days. The time frame has passed. Do not purchase these cards! Beware.

This Vanilla card company is in cahoots with the thieves that rip off your card information and sell it to other thieves. I used this company for years giving them thousands of dollars in ridiculous fees per purchase and reloads. I was fraudulently charged 125.99 for some fake gaming scam. They (vanilla) held me up for a month (after I had informed them) only to receive a letter in the mail (23 days later) from these cowards. The letter states that they have done an "investigation" and found that there was NO FRAUD" ..and that there was going to be NO MONEY credited to my account, as they have closed this case. Zero explanation, zero details and zero support for their customers.

I lost my card, tried to get a replacement, was told send a copy of my receipt, license, proof of address, which I did but every week it was something else they need. Then it was electronic journal from the company I bought it at they was needing which the company doesn't have which I believe was just their way of not replacing my card and keeping my money because they knew the company doesn't have what they're asking for. I gave them everything now I can't even get a response to my email and hang up on me once they know it's me. All I wanted was my 80.90 back. Now I'm filed paperwork in court. Not about the money anymore it's fraud.

I’m usually do diligent research before purchasing anything online and yet I fell prey to thinking I was purchasing a visa gift card on their actual site. Skipping ahead to the date it was supposed to have arrived and of course, it hasn’t. I could say a ton more but just DON’T ignore the warnings in most of the reviews. I have and will be taking all the necessary steps to rectify my mistake but I’m not holding my breath. Since this is just a review, I won’t include all the notes, calls, etc but I will include the only 2 emails I received from the company and if you’re keen, you’ll notice red flags in them. *ALWAYS Expect a tracking number.

My company gave these out. I opened my $50 card TODAY & couldn't use it for a $30 charge, why? Because a $25 charge occurred on the card in June before I even got it, let alone opened it. Can you say FRAUD.

I received 2 gift cards from Vanilla Gift Cards, after activating the first 200 dollar gift card I used 98.00 of it and the remaining funds were taken without permission. Same thing with the second card, used half of it and the remaining half was taken off the card. Do not purchase Vanilla Gift Cards!!!!

Terrible. Never had a chance to use the card. Soon as I activated it, the transactions hit and took all the money they gave me, the run around on the phone about a 90-day dispute and saying I have pending charges.

I just purchased a Vanilla visa gift card out of Walgreens on 190 Louisiana, Covington. Soon when I bought the card someone took my money off from it. I’m going to sue this company from all these reviews.

Absolutely bogus gift card that already had money taken from it for an Amazon and a Sam's Club purchases I did not authorize. Called Vanilla who was said they will send me a "dispute packet" I have to fill out, after which they will review and get back to me in 45 - 90 days. While explaining the drawn out process, which I had some questions about, they hung up. I will tell my employer NOT to purchase Vanilla cards as a gift as they are bogus!!

I bought a Vanilla gift card to make a few online purchases. Activation said wait 1 hour to use. I did so, and after first purchase, the card got hit for $199.99 by Paris Promo group LLC. 2 minutes after card was Activated.

I got a gift card from my work for 500$. Spent 230 dollars. Went to the store to use the rest and my card says declined. I only used it once and can not get no one on the phone .. The customer service sucks. It throws out numbers to you that don't match your card.

My 15-year-old daughter received a $125 Vanilla Visa gift card in May 2021, from my parents. The expiration date on the card is 8/28. The card was not used until today, 9/17/2022. She tried to use it today and it was declined at the store. She called the number on the card, and she was told a purchase was made on the card 9/7/2021 for $125 on Amazon. We did not make any purchases on it, as it sat in a drawer until now. My wife and I will gladly share our Amazon purchase history for the month of September to show we did not use the card. The individual my daughter spoke to at 1-800-571-1376 the listed contact number for Vanilla Visa Gift Card issues said she does not deal with disputes, read the card agreement, that is all that I can do for you. This isn't a dispute, a common criminal, called a thief, secured the numbers off of the card and used it before we did.

The store I bought the card from did not activate card. Sent the documentation they requested but they wouldn't admit to receiving my email. They told me to wait 24 to 48hrs for a response but no call. I called them 48hrs later and they STILL denied receiving the documents even though I spelled their email letter by letter and they verified it a handful of times. 12 days later no resolution. I will advise anyone looking to a get a gift card to look somewhere else. These people won't help you if something goes wrong. They probably figure since is a small sum of money it wouldn't potentially be taken to court so they do NOT CARE. BUYER BEWARE!!!

My card information was phished by a third party site that I was redirected to after clicking the wrong link that was presented by a Google Search, I thought I was checking my balance from the vanillagift.com website and didn't notice until after I had entered my card details that I was on a site http://mybalancenow.com - Soon after I entered my card details the available funds were used up in a fraudulent transaction, I called the Vanilla Gift card customer support and they were unable to stop payment on the transaction even though the payment had yet to post. The transaction was pending and even though I had provided all the card details, and insisted that the last transaction was fraudulent, Vanilla Gift would not cancel it. The only recourse you have for a fraudulent transaction is to wait until the transaction posts and then to file a dispute through Vanilla Gift, which I'm told can take 45 to 90 days. If your card details or phished or compromised this is the only way that it is possible to recoup your funds.

My employer gave me a $500 Vanilla gift card as Christmas gift. I filed a claim on 3/16/2022 for unauthorized use of my card and received confirmation of refund on 6/17/2022. They said I should receive my card in 7-10 business days. But I never received the replacement card, after numerous calling the customer service. Every time customer service says they either send a “follow-up” request or send a replacement card and I should receive in 7-10 business days. It’s been three months since the initial replacement card sent. I don’t think they took any action. They were waiting for me to give up. I would have given up if the money were smaller amount. Horrible experience.

I would give this 0 stars. I bought a gift card at CVS with $55 on it and paid an addition $5.95 to activate. Upon using it the same day there’s a problem. Customer service a joke, will send new card since it got stolen 5 minutes after buying it. I expressed my discontent and the woman hung up after not getting any of my information correct since English clearly isn’t her first language. My card better come, that’s all I am saying or else. Will never buy or use a card from here again. AWFUL!

I had $200 dollars given as a gift and I purchased a few things in a retail store. Needed to return and since the return was over $200 they deactivated my card. They stole $400 on top of the $200 so total $600 dollars is gone. I don’t understand why this company is legally existing. Do not buy Vanilla gift card. I’ve told everyone since don’t give this card as a gift to me. Huge lawsuit waiting to happen to them.

I received 3 Vanilla Visa gift cards. Each card had $100.00 credit. I called the visa gift card company before heading out to the store where I would be using them to confirm the dollar amount. The card company confirmed the amount & informed me that the cards were ready for use. When I tried using them at the store, they were declined, I had to try over & over & over again to get 2 to go through, the 3rd one was impossible to use.

I've had a lot of vanilla gift cards I purchased to shop with. Not once did I get my money out of it. Money is missing all the time. I thought it was just a glitch but if so it happened on every card. Blaming it on hackers may be convenient. If it's happening to lots of people (seems so with the reviews here).... I'm just saying..if it quacks like a duck..

I was given a couple gift cards for my birthday. Vanilla put a hold on one of them. I had to call and find out what the problem was. They made me jump through hoops providing all sorts of information and gave me a case number. Over the next 4 months I called back to get an update on my case. I was given the same response every time. They are busy. Their back office will reactivate my card as soon as they can. I called today for the last time and was given those same excuses. I threw my card away and it had a balance of $109.33. Vanilla refused to activate the card. Scandalous **!

This is the worst customer service I’ve ever experienced! They steal your money. They placed a hold of $75 on a gift card I was gifted with and are not trying to give me my money back. I sat on the phone for almost 4 hours. I think this is a scam business. Do not get a gift card from here.!!!

I received a gift card back in Feb and while checked the balance of the gift card the amount went from $50 to 0. I reached out to their customer service to report the unauthorized charges and they asked me to submit a form for them to investigate. Months after that received replacement card for $25. When I called them and asked why it was $25 instead of $50 their answer was "we are able to recover one charge “and no explanation why. I used to buy for our company their e-gift cards but never again. Nobody has time for this.

My brother bought me a $100 Vanilla gift card for my birthday on August 8th. I didn’t use till today so I was trying to pay for stuff and the card kept saying declined so I checked the balance and it says I have available balance of $0.00. So I called the them and they said it’s pending so I have to call them on 8/22/2022. This company is a joke.

I purchased a 100$ gift card so my daughter could splurge on some school supplies. Made one purchase. Now the card doesn't work. Took 3 days before they decided to send another one. Not sure if it will show. School starts in 7 days. We got screwed.

I received a $150 gift card for my birthday. I was able to use it at Walmart, a coffee shop and out to grab some lunch. I had around $50 remaining and when I called to find out my balance it was only $2.95. I checked my card balance online and found a fraudulent charge online from **. I had never heard of this company before. Until this charge came up, I didn't even know you could use the card to make online purchases. I called to dispute the charge and they asked me to call back in 7 business days to report the fraud, since the transaction is still pending. I was told to call back on Aug 12, 2022 and they will e-mail forms to be completed. They said it would take 40-90 days for the forms to be processed, but you would likely hear back earlier than that. If all goes well you would receive a new card and your funds reinstated (I'm assuming).

The card purchased for me for $350.00, unable to use at some retailers and once I tried to use it at a restaurant, the rest was stolen by hackers and it is nearly impossible to get a hold of customer service. Once you complete a form - now wait for 90 days to maybe be reimbursed? This company is awful. Don't waste your time or money buying any of these for anyone for any reason!

I purchased a $250 Vanilla gift card for my niece on a Saturday. By Monday, the card was hacked and used for online purchase in California. She lives in Arizona. After the 2 hours of waiting on the phone for Vanilla's customer service to pick up the phone, they stated I'll have to fill out forms and wait 90 days to be reimbursed. The customer service representative was a nightmare to deal with. NEVER purchase one of these cards. Vanilla knows that thousands of their useless cards have been hacked due to a security breach.

I bought a forty dollar card at Walgreens to pay back a friend only to find out that it can't be used overseas. No big deal, I'll pay it back through PayPal, right? Wrong, I got my card declined on PayPal. Tried to send the money to myself using Xoom, still nothing. Eventually, we just gave up and I agreed to pay him back next month. Then I decide to use the money at bricklink for a personal purchase, card gets declined, then I try eBay, still declined. Then I call up their customer service, get on the phone with someone who was routinely cutting out while also clearly just trying to move me along. Then I find out that the card isn't accepted by those merchants, even though the card says it's accepted any place that accepts visa. I put in a refund request that'll take 7-10 days and I hope that they'll actually like, give me my money back, only time will tell. Anyways, don't bother with them if you don't want a headache.

I received a $100 Vanilla gift card as an anniversary gift. When I tried to use it at a local store, it was an invalid card. The cashier told me that maybe it needed to be activated it online. I went online and the balance was 1 dollar and it was a pending transaction for an online scammer for $99 Called the customer service but it was just a waste of time. Please DON'T BUY IT!!

I won 3 Vanilla visa gift cards. After making one purchase I noticed unauthorized charges. I called customer service and was told it is a 90 day process to file a dispute! Not worth the time and/or money lost but will never buy these gift cards again as they don’t care who uses them, as multiple people have had this issue!

My husband bought me a $250 card for Christmas. Saved it for something special so when my son got married in February I found the special thing so after “opening” the card from its cardboard container and handing it straight to the cashier…I was told I only had $4.56 left. I immediately called the “customer care” number on the back and after at least 15 minutes of being on hold…I was told there was 3 purchases made “online” to tech companies I had never heard of. Was then told to file a dispute which took 3 months!!

As with many other reviews I see, Vanilla Visa and/or CVS stole 150.00 from me. I purchased a gift card from CVS for my boss. My boss tells me it doesn't work and down the rabbit hole we go. Added problem? Was sold a card but money was placed on a different card by cashier. So CVS says I need to contact Vanilla because they don't issue the cards. Vanilla says contact CVS because the receipt doesn't match card. CVS says they don't keep cards and Vanilla has the information. Vanilla says it needs the whole bar code numbers. CVS receipt only has last four. Etc. Etc. Etc. They have it set up to literally rob you. Do Not Buy Vanilla Gift Cards!! Thieves!

Horrific experience. There is no customer service. They lie to you. They see the merchant credited the money back to my card but their policy is NOT to return it to you. BEWARE. DO NOT BUY THIS CARD!!! It's a scam. They zero out balances on purchased cards. Didn't even use a card and it's a zero balance. No history of purchases. They steal your money.

I purchased a Vanilla Master Card Gift Card for $ 25.00 plus I paid $ 3.95 activation fee for a total of $ 28.95. I purchased that gift card on June 17th at CVS Pharmacy in 909 E Lumsdend Rd, Brandon, Fl 33511. Few days later, I went on Vanilla Gift Card's website to check the activation when I remembered they stole a $50.00 from me before.

I Was surprised to find a newly purchased Vanilla gift card empty of funds. Checking the balance I found that several charges had been made to a clothing store to the tune of 212$. I called customer service and reported the card stolen, and they canceled the card. I have not heard from them since if they had a email to reach customer service at that would be great not waiting on the phone for hours and have no follow up on a stolen card.

Vanilla is aware that there is a breach in their security with card numbers. As soon as I activated my gift card for $475 it was immediately debited before I left the store. I purchased the card from Wal-Mart. Company will not refund my money for 90 days and only if there is relevance to dispute.

Please do not buy this card. I can't reiterate this more. You buy the card, pay for it and realize that the balance is zero. You dispute and get rejected. It's one of the most bizarre experience in my life. The cost you pay for a plastic card and distress is just not worth it. In short, the cards are hacked, I have no idea how rampant is that. But buying this card, is the same as throwing your money down the drain. I suggest you donate it rather than letting a dishonest company profit out of it.

I purchased thousands of dollars in gift cards as client gifts. One by one, my customers came back to me saying the cards didn’t work. After hours and hours on calls I learned that the cards had been electronically compromised (even though they were never in the possession of the thief). I was able to get about half of the compromised cards replaced. The others were “reported as stolen” and replacements would be coming. Months later, I still have nothing. This has to be fraud and someone needs to make this company stop selling these cards that are so easy to steal.

I received a $50 gift card for Christmas, set it aside - just found it 6/10/2022. Phoned to see if still good that day about 3:30pm PDT. The customer service girl asked for the card number, security code and my name so it could be registered. I thought nothing of it since I was calling the issuing company. When I went to use the card today, 6/13/2022, it was denied. Called the company to find out what was going on. She said it was used on 6/10/2022 to buy product at an online site called 'essential' something, some clothing site. Never heard of it plus I don't buy clothes online. I filled out the forms and emailed back. After reading reviews here I have little hope to see my $50. This company should be put out of business.

Many of these Vanilla Gift card seem to be compromised. I received a Vanilla gift card. And it had been used by someone else. They declined my dispute and then continued to say that they did not receive my dispute even though I had an email confirming that they did in fact receive it. Weird. Weird, weird company. Do not get this gift card.

I received a Vanilla gift card as a birthday gift from my favorite brother. It was declined the next day after activating and verifying balance. Called and was told it was used months earlier (even the card was still in its original sleeve unopened) on two transactions totaling the exact amount that was loaded on the card. They told me it would take 30-45 days to investigate.

I was a victim of fraud 3 months ago while purchasing a gift card with vanilla. I filled out all the paperwork they asked and they still have not done anything about it. Call and call and get same crap. Nothing.

I got a generous $500 Vanilla Gift Card from my company on January 4, 2021. I was able to use most of it soon after I received it. But there was a balance of $19.86 which I tried to use at Daedalus Books yesterday. The book for $6.98 plus tax plus shipping came to $18.43, LESS than the $19.86 on the card. The card was declined. The Vanilla Card Instructions -- printed on Monday, January 4, 2021 -- said "If you have any additional questions or need assistance, please call us at 1-844-433-7898" so I called that number. The person at that number said they were no longer servicing Vanilla Card (probably they got tired of all the complaints) and that the NEW number was 1-800-571-1376. I called that number and - as you might guess - got no satisfaction. No live representative was available. There was no option to ASK for a representative. I told my company not to use this vendor anymore.

I was given a $100 gift card that is still in the packaging. Took it out to use. Card was declined. They said it was never activated. To get the money on the card I have to magically remember which exact person gave this specific gift card, and magically hope that they've kept the receipt. Because yeah - that's what people do when they buy gift cards. Never had this issue before. Also, it is not listed in their consumer agreement that if a card is not activated that it's on the consumer's side to resolve by procuring the receipt. So they basically stole $104.99.

My father bought me a 200.00 one at Walgreens. I get it register the card and started to use it that day. I went online and started ordering from Amazon. The first three items were under ten dollars then I purchased tattoo ink which was 49.00 then a couple more things after that purchase. The next day everything was cancelled except for tattoo ink. I was pissed. At 254 am someone took 110.00 then 7.00 then another 7.00 then .43 cents. When I woke up the next day 43 cents was still pending I called customer service and seemed like they didn’t want to help me. Told me to contact the person. All it said next to amounts taken was Samsung. And that it was someone in China. Well I told them the company, "No you find these people."

On May 24th 2022 somebody I know told me get to the Vanilla Visa card. I put $28 on it to get it at Walgreens up the street from where I live. I get home the money's gone. They don't answer. They said it will take 7 days to even file a dispute. Can't get a hold of them. I never even punched the numbers in the phone or set up a pin. The money was gone that fast and it kept telling me that that's the wrong number, that's the wrong number, that's the wrong number on the credit card number but I have the receipts. I have the receipts. I have the receipts.

Do not "GIVE" this company your money. After numerous calls (8) I finally got put on hold for 35 minutes, after hearing how busy they are "supporting customers during this difficult covid 19 time". A representative name Sky came on, she informed me that an educational company called MFC in Oregon, had been paid using the card at 3:47 pm. I informed her it was 3:31 pm right now at my location and time zones are hours apart. There was no resolution to where the funds went on my $50 gift card. The funds were used on 5/10/22 the day I activated and checked the balance on my card. She instructed me to call back on 5/17/22 to file a fraud claim, as there was no way to stop or reverse the transaction.

I purchased a Vanilla gift card for an online purchase, for the first time. They advertise it as being able to use it online, yet most online sites rejected it, because there is no zip code or address associated with it. They do not allow registration, not even a zip code. I called customer service, and was only able to speak to someone when I pressed: lost card. She confirmed that yes, it could not be registered, and she was sorry that all the online sites were rejecting it, but maybe other vendors might accept it. Do not waste your time and money on this card. It is useless.

On April 23,2022 at 8:55am. My husband and I purchased a Vanilla Visa Card. The card was put up with its original packaging that it purchased in. The card was still wrapped up in the Walmart bag, along with the gift card gift box. We took the gift card to church on Sunday April 24, 2022 to give to the graduation recipient. On Saturday May 7, 2022, while I am out of town for Mother's Day. I received a message from the recipient stating that the card had already been used. Called the number on the back of the card, and it started that there was an issue with the card. It must be activated at the store that it was purchased at. Went back to Walmart, they said that they can't do anything we had to contact the company.

I, like many others here, received a Vanilla PrePaid Visa card that was declined because someone else had fraudulently used it and drained the balance. Vanilla PrePaid either has a very lax fraud detection system or is part of the scam. Either way, customer service is useless. Fortunately, there are many alternatives on the market. I would strongly suggest using another company. Retailers selling this company's crap should take note that they are dealing with a scam operation.

I just received my 2 gift card replacements, but it took forever and they are hard to get through too. Then when you do, someone that doesn't speak English very well tries to get your cards activated. That took 1/2 hour because he didn't understand me. I did get my money back but will never rebuy a Vanilla Gift Card.

I put $500 on prepaid Vanilla card, I purchased to pay someone with, so I sent it, they said it was declined, so I called, they say fraud. I said no, so they said it was taken off hold. This morning I receive an email saying the card didn't work, so I called the company. They refused to refund my money without filling out a fraud report which there's no fraud, but they said they would not refund my money till I can prove I'm the owner of the card, but am I, seeing I gave it to the folks for payment, they said there was too many attempts to use the card & wanted me to tell them what those transactions was, how the hell do I know. I gave to somebody else. So now I can't get my money nor can I use the card, and they think this is legal. Oh and don't try to call corporate office, they say that they don't have one. That's a lie, so beware. Do not use, request all the stores that carry this card to stop.

More than 3 months waiting they still investigating, every time that I call I get the same answer. Today I called and I was hung up twice!!!! Do not buy this gifts cards. (See more reviews.) Bought $500 and got a $246.54 unauthorize charges.

I received a $300 gift card at my retirement party but when I went to use it months later, the account had been drained with 60 transactions of $5 in a matter of three minutes months earlier. I filed a disputed transaction report (#**) and was told it could take up to three months for that to be reviewed. When I called three months later after not hearing anything, I was told the file had been reviewed and no fraud was found, and the file was closed ten minutes before my phone call. I filed a police report with my local Sheriff's Department (#22-002010). I filed a written report to Vanilla's Dispute Resolution Department by both email and snail mail. It has been over a month and I have not received any communication from them. PLEASE DON'T EVER USE THIS COMPANIES CARDS, IF YOU RECEIVE ONE, REDEEM IT IMMEDIATELY.

I received a $40 Vanilla prepaid gift card for my birthday in January. When I went to register it, I discovered it had nothing on it. Called vanilla who said there were 4 charges of $10 each for google play. I submitted the proper paperwork the next day to get my money back. They said 90 days to figure it out. I called today, one day before the 90 days are up and they are “still investigating”. This is ridiculous. It’s $40 and they have to work with google. Do not buy a gift card from them. They are awful!

I have tried to purchase LED lights on gosund.com and used my Vanilla Gift Card through PayPal. The charges were declined. However, Vanilla Card put a hold on $41.97 and will not release it. After spending 40 minutes on the phone the only answer I was getting, I need to wait 8 days. This is not a refund but a declined transaction. Why are they holding my money for so long? At this point, I hope to get it back but after reading many complaints from other customers, I wouldn't be surprised if they come up with more excuses. I have filed an official complaint at **.

For my gift card with the balance of $950, Vanilla ecard customer service said it was expired. They refused to give the money back to me, and also refused to send the money back to the sender. I googled and found out the gift cards would never been expired. Wondering if it is legal for Vanilla to do such kind of things.

Friends gave me a Vanilla Gift Card. Before I ever used it, there had been three fraudulent charges for $170. After contacting customer support, which is not easy, the card was replaced with another card BUT minus $100. And it took 4 months to get the replacement. Receiving Vanilla Prepaid Cards/Gift Cards has been a horrible experience. They provide very slow and hard-to-reach customer support by phone, and do not resolve issues fairly. The cards seem prone to fraudulent use. I would NEVER use Vanilla Prepaid Cards/Gift Cards. I would not give these problems to another person as a gift, and never want to receive any such "gifts" in the future.

We were given a gift card for $150 back at Christmas time in 2021, used it twice at Dunkin Donuts before the card was declined. Turns out the remaining $130 balance was stolen by some shell company that has no address or phone number. When we contacted customer support, they forwarded us the paperwork to "open an investigation" and would get back to us within 30 days. 3 months later they won't return our emails or calls. Any attempt to check the balance of the card to see if issue have been resolved have been met with the card being erased from the system because the numbers I enter become invalid.

Cannot be used to send money to friends or pay bills if you use Venmo / Cashapp / Zelle - which feels like an arbitrary limitation. Was given a few cards from work as a bonus and asked Vanilla if I could consolidate them into one card so I could use all the funds on one large purchase. Was not an option according to customer support. Because of this I can't really use the money how I actually want. You also can't perform a partial payment with the card. This means I will likely never actually spend the full balance and am annoyed that I have to 'finesse' my spending to get the full value out of the card. Their virtual cards feel like a very limited and poorly designed product. These limitations are not stated up front and make using the cash you've been given difficult. If you're a business I'd recommend choosing any other way of sending money instead of Vanilla.

I filed a dispute with Vanilla gift cards, and have tried for months to get my money back. I filed the dispute in October 2021; and as of April 10, 2022 I still have not gotten my money back. I've held for as long as an hour sometimes. Most recently a supervisor named Velvet got on the line and introduced herself. After that she refused to say another word. Just sat there on the line. DO NOT buy these cards. If something goes wrong, they keep your money and do not really attempt to make you whole. I don't have $500 to give away; but that's what I did. Sad.

I purchase my Vanilla gift card $50. Went to use it online. Could not use it. Verify that the site that was valid. They said it was valid on the site. Went to use it again. Every site said invalid card. Called customer service. They told me it caught is good. Don't worry about it. Go use it at a 7-Eleven somewhere. Customer service at my opinion because I wasn't going to use it at a 7-Eleven where I needed to use it. It was invalid. I told the lady I even tried to buy on your own site a e gift card and it would not let me on your own site so if it's so good why wouldn't your own site allow me to buy an e-card.

For Christmas we bought a Vanilla gift card for 250.00 for my daughter. She went to use it the first time and the balance was zero. We called on 12/26 to report the theft of her money on the card. We were told had to wait to report it till Jan 3rd. We called back on Jan 3rd and was told we had to fill out a dispute packet. I Emailed them 5 times the dispute packet on Jan 4th. I Called customer service on 1/26- I was told have to wait 20 days. 2/21 I was told that they didn’t receive the packet from Jan 4th until I threatened to get a lawyer then they decided that they did receive the packet on Jan 4th. 3/16 -I was told they have to wait 90 days. I said, "We are 92 days and can't get a answer on the phone or email." So After holding several minutes to reach someone and the call being transferred and me reading from notes and emails to different employees I have sent to them I got a different answer each time.

This $50 Gift Card was not accepted by any merchant. Vanilla customer service had me send in documentation on the card and then told me that the documentation was insufficient and that the card was not active.

Do not ever buy these, Vanilla prepaid cards are known for having many fraudulent activity. This company has no problem letting fraudsters compromise customers' cards. And my story is similar to other reviews on here. I bought a visa prepaid vanilla card on 3/22/22. I checked the balance and it was loaded with 100 dollars and activated. Fast forward April 1st I bought something from an online merchant for 58.02 and it went through with no issue at all.

My son got a 75 dollar gift card. There was ambiguous information about a 5.95$ fee associated with it. We tried 75$, 69$, 60$ It finally went through after a bunch of failed attempts. The website shows a half a dozen 1.15$ fees to use it. It's such a scam. It's hard to believe this company is in business and gift cards are a thing still when they always rob you with fees. Of course there's no one to talk to at their customer service number -- of course!!

Purchased Vanilla Visa Gift for my son's birthday. He tried to use less than an hour after it was purchased only to get a message stating "insufficient funds." I went to Vanilla Gift Cards website to check the balance. It showed a balance of zero. The entire amount of the card had been spent on a purchase from a nail salon. I called the customer service line listed on the back of the card. I was on hold for 48 minutes. When I finally talked to someone, they told me they would look into it and if possible, they would refund me. They never did.

I received a Nella Visa electronic and prepaid gift cards from school as well as gifts from classrooms. This is the third time I’ve received the card and it’s either had a portion of the balance or no balance at all. Talking to customer service was a nightmare they were no help, they insulted me and called me a liar, I’m out over $600 from the three gift cards I’ve received as gifts. Total scam. One had a $9 balance on $100 card that I had never used, and in fact, the charges were made before I ever opened it. I will NEVER recommend this product!

Currently I have found that my several Gift cards have been used by someone in other states. The customer service only e-mailed me the form for fraud for me to fill in two months ago and I e-mailed them back, but they never replied and solved the fraud. This is bad Visa Card which is not safe and secured at all!! Please don't buy Vanilla Visa Gift Card anymore!!

I received a Vanilla Visa Gift Card $500 as a gift. When I went to use it there was nothing left, zero balance. Calling customer service was a nightmare. No one picks up. I got an automated message telling me bogus information how mysteriously my money was spent. It made absolutely no sense; mathematically or otherwise. It's out of a bank in Georgia which is unreachable. After research on Sutton Bank, no human being to speak to- Now on the back of the card it says, "...Member FDIC, pursuant to license from VISA U.S.A..." Who do you call from Visa USA? I got the Philippines and he was no help.

Gave Vanilla gift card, friend received card and no numbers were printed on it! Unable to use…! I took a picture of the card, I didn’t have receipt for the gift card. Threw it away. Won’t refund my money!

If I could give negative stars, I would. I received a gift card for $500. There was only $1 on the card when I went to use it. There had been a bunch of fraudulent transactions. Customer service didn't care when I contacted them. Some Christmas gift this was.

Purchased $500 gift card. Gave as gift the next day. Zero balance, showed $500 charge for Amazon.com. Called Vanilla. They couldn’t care less. Called Walgreens where it was purchased. Called Amazon. No one would help. Filed police report and disputed charge with my bank. Nothing. Do not ever buy a vanilla gift card.

Please do not purchase these gift cards. I received a Visa Vanilla Gift Card from my daughter as a Christmas gift which should have had $50. Upon calling to make sure it was activated prior to spending, I find that it only had $4.00! I called the company (Vanilla Gift Card) and was told I was correct in that it only had $4. I asked who had made the transactions to which they could not reply but said to call back later. I explained that it should NOT have been used prior as it was received in a SEALED package. They could not help and said to call back later.

These cards were used in a phone scam against an elderly couple. I have jumped through hoops to stop the payments and then to try to get the money back. They have promised me to refund the money numerous times but always tell me to do something else, and like others here, every time I call now, they disconnect me. I honestly believe they are involved in the actual scam callers themselves. But I will NEVER use one of these cards and highly advise you to never buy one! It seems that all I have read about them is that they are a scam. I have called 20 times and gone through all the push this and push that to no avail so far...

Purchased a $100.00 gift card. Check the balance the next day. Money was there. Went to order something on Amazon and come to find out funds were already in transactions with some Fandual Stardust online casino game. Do not, I repeat do not purchase these cards. Called customer service and after a 20 min wait, they refuse to help.

I received a 100 Vanilla gift card from my parents. I checked the balance. Check out fine. The next day gone. Customer service was nuts. No live agent. Until the next day now I have to fill out a packet and wait 45 to 90 days. I feel like it's a scam. Do not buy this card.

Received a gift card at work. Went onto the website to assure it was active. Immediately the card showed a PayPal purchase for the entire amount. They did nothing to help except gave me a phone number for PayPal then allowed the transaction to go through.

Don't ever buy one of these cards. We purchased a $50 card for our son as a Christmas gift. Before we could even use it someone had drained the card at "UNIV OF NORTHWESTERN PAYP." We notified this company within a couple hours of the unauthorized charge, but were told they couldn't do anything about the pending transaction until it went through. Then had to fill out the forms to dispute the charge. It is now 2/28 and my son has still not been able to redeem his Christmas gift card. This company should not be allowed to sell a product with the Visa logo, implying that our money is secure when it is anything but. I will never purchase another Vanilla Gift Card and would suggest you do not buy one either. Otherwise you could have your money stolen as well.

Do not buy one of these cards for any reason. I received a $250 gift card that was hacked before I even got to use it. 2 different charges for small amounts by 2 different people. This was a brand new card never activated by me. I contacted them and they shut off the card. Took 90 days to resolve and they said not their fault, contact the merchant. They were supposed to issue a new card and it never came. STAY AWAY FROM THESE CRIMINALS!! THEY ARE STEALING PEOPLE'S MONEY....

Purchased a $300 gift card for my inlaws for Christmas 2021. They went to use the card to find out there were no funds available on it!!! I filed with FTC and BBB and no luck with the Visa reps responding so all they can do is give them a bad rating! These should be banned from store shelves. DO NOT PURCHASE THESE!

So. My mother purchased a $100 gift card from this company for Christmas. She passed away 2 weeks ago. I had intended to keep it and probably not use it because it was the last gift she had given me. Somewhere in the process of dealing with hospice and trying my hardest to get her affairs in order I misplaced the card. I called right away to the company customer service number provided all the serial numbers on the original packaging and was told that she was able to locate the card and all needed info and should expect a replacement within 5-7 days. Waited 2 weeks and then asked to speak with a manager to figure out where the replacement for the GIFT card was. She insisted that I have a receipt from the original purchase of a GIFT card.

I’m another victim. Gift card given for my birthday was already used before I opened it. I opened a claim as instructed. They said 90 days. It’s past 90 days, they will not answer my emails and when I can actually get through to a person they transfer my call and disconnect me. This card is a scam and something needs to be done. I can’t believe with all the complaints and stolen money the consumer has no recourse. DO NOT BUY!!!

February 17,2022. Be aware of the Vanilla Credit Card scam. This company deserves no stars. On June 28th, 2021 my husband purchased two $500 Vanilla gift cards from CVS for my birthday. I started using the first gift card in October of 2021. After making a few purchases during the month I knew I had around $300 left on it. I went to use it again on December 6, 2021 and it was declined. When I got home I called to check the balance and it was $15.00. I then said to myself I better check the other one which had not even been opened yet. Checked the balance, they said something is wrong with the card, to find out that that card only has a $35.00 balance. Both cards had multiple charges of google play and google donations.

Updated on 03/02/2022: After six weeks, and seven phone calls to their company the money was put back on our cards that were delivered with a zero balance. Three days later, all the money on both cards was gone again!!! One particular transaction was to a nut and bolt company in TAIWAN!!!! If you’re lucky enough to FINALLY get your money back on the cards, spend it immediately before they steal it again!! Now we’re back to square one. This is ridiculous, criminal, and unjust.

I was given a $300 Visa Vanilla gift card for my birthday on May 11th 2021 issued by Sutton Bank and is serviced by InComm Financial Services, Inc. It was in a sealed gift card package and purchased from a local CVS pharmacy. I first opened the packet on November 5th at a department store to try to use it to make a purchase. The transaction was denied due to insufficient funds. I later called the customer service number on the back of the card to learn that there was only a $3 balance remaining. I also learned that there were handfuls of small transactions made between 9-29 and 9-30 at Google play (online) which I did not make nor authorize. I followed the instructions on the card to submit a dispute and request a replacement card. I waited the full 90 days for the investigation to be completed. I was informed via an email that a discrepancy was found and that I would receive a replacement card.

After attempting to use the gift card we received, we found out that someone had hacked it for a purchase at Walmart. After getting hung up on 3 times, they told us we would get a new card in the mail. That never happened. Attempted to use another card we got for Christmas, only to find out THAT one had been hacked, too, and now "nothing can be done about it". This company has people on the inside who sell the gift card information to scammers on the dark web. If you bought a gift card for someone through this company, and this happened to them, contact the Better Business Bureau and file a report.

I purchased this card recently for my son's 8th birthday. My son love to buy Robux on Roblox so I decided to get him his own card, well I purchased the Vanilla Prepaid Card. A day before his birthday I decided to activate the card before I give it to him because he doesn't know how. Well long story short I activated it. Gave the card to him on his birthday. He was so happy to get a $60 gift card. Well he tired to buy Robux. It said declined. I called to checked the balance on the card. He only had 3 cents on it. Once I activated the card a company called Woodi Trading stole all the money off. I called Vanilla. They said there was nothing they could do to call the merchant but the number they gave me was disconnected. Come to find out vanilla has been having problems with this Woodi trading company taking their customers' money but yet they won't do anything about it and the customers keep taking the loss. Do not buy this card. Tou will regret it!!!!

My mother purchased a Vanilla Gift Card for me for Christmas. I attempted to use the card at a store and received a message that the card was "invalid". After receiving the message I attempted to contact Vanilla Gift Card's customer service multiple times, but was on hold so long (20 minutes) that I had to hang up. On 1/21/22 I was finally able to speak with someone (Paige) because she picked up after I was on hold for 17 minutes. I told her about my experience with the card and informed her at the time that my mother no longer had the receipt. She told me she understood and that she would submit an "activation request" on my behalf. She told me that all I would need to do was submit a copy of the front/back of the card, and a copy of my ID. I felt uncomfortable about the ID, but did it so that my mother's hard-earned money would not go to waste. Two hundred dollars may not be a lot of money to some, but for the elderly on fixed incomes, it is.

I purchased a $500 gift card for my son for Christmas. Upon activation it was immediately compromised. I call immediately and filed a claim. They told me that they would investigate and that it would take 90 days to complete. This is a visa and it should not take 90 days! This has been a terrible experience and we still don't have our money back!

I purchased a gift card for someone who did not use or confirm receipt of the card. When I requested for a refund, Vanilla Gift Card sent an email confirming the refund would be processed within days. Almost a year later, they did not refund the money. When I contacted them again, they said they would refund the money within 14 days. A month later I called back because they still did not refund the money, this time around they said they were not going to issue a refund to my account because it was a digital transaction nor could they issue a gift card to me the purchaser as a refund. I will be following up with the Consumer Relations Department of my Attorney General's office.

I definitely would not recommend the Vanilla gift card. I have been trying to get it activated for over three days. It's insane! When I finally find a number to speak with someone, they act like they can't hear me and hang up. I was on hold for fifteen minutes. I'm beyond angry!! They just steal your money. I wish someone warned me about it.

I purchased a hundreds of dollars of Visa vanilla gift cards, which I have given over time, mainly to people I do not know well. I recently gave $200 to someone I do know, and when they went to use it, they were repeatedly denied as invalid. They contacted customer service and were told that they needed the original receipt for the gift card to work. This is a GIFT card. How can they require people to have a receipt? I dug up the receipt and submitted this to the customer service, and they told me they couldn't activate them without the card number on the actual gift card, which I don't have anymore. They also require the ID card of the person trying to use the gift card. Every time, more hoops. But now I am certain that all the gift cards I have given out over time did not work. The people I gave them to cannot come to me tell me to give customer service my receipt, and I cannot contact these people to ask for the card number. This is the biggest scam. Do not buy these cards. There must be a class action coming.

Disgusting that Mastercard would put their name on this thing. I’m not even going to bother beginning reviewing this crappy card….NEVER AGAIN AND IF YOU DO BUY THIS AFTER READING THIS YOU'RE AN IDIOT!!!

My Vanilla Visa gift card just expired with $74.00 left on it. I followed the directions on the back of the card to go online to the website. It said I would need to call their 800 number & speak to a customer service agent to order a replacement card. So I did. It took 38 MINUTES to even reach one (Candace) & then, Vanilla Visa has disenfranchised their CSR’s so much, they can’t even order a SIMPLE replacement card for you - but, instead, they CAN place you on hold AGAIN to “speak to their supervisor”. I asked for the supervisor’s name with whom I would be speaking, “I have no idea, they are random”…. Umm, okay?

My experience with this gift card is similar to all the other reviews I am reading. My card was a gift at Christmas and by the first week of January someone had used all the funds in an entirely different state. Customer Service was no help after they eventually answered the phone. They asked for a lot of personal information and provided a case #, but never emailed me the form to complete the claim. Someone has to shut them down. I filed with the Attorney General's Office in my state. I think everyone should do this in every state to get this company shut down! I wouldn't even give 1 star except you have to in order to submit the review.

Do not use. They stole $3,200 from me. I check my balance on the cards and it says unavailable. Customer service won't answer my calls. Doing whatever I can to get my money back. Beware, beware, beware.

I tried to contact Vanilla Gift card today regarding a problem with a prepaid gift card. I called several different customer service phone numbers & on the first two, the recording or automated assistant was so garbled that it was barely understandable. No option was given other than going online, which left a message to call customer service. It is an endless loop where no one provides service on a card never used that supposedly never expires. I tried 18005711376, 18333226760,18006529174. The recording on the 9174 line was clear, but no option to speak to a live rep. The site advertises that the cards never expire, but when checking the balance, it says expired.

Please do not purchase another Vanilla gift card. Unfortunately m, their company needs to be shut down as people are stealing hard working people money! Unethical! The card declined after I just bought it and I called. They said someone in Jersey from a casino made a charge. I was nowhere near Jersey. They have a serious fraud scam going on and I will never purchase another vanilla gift again. It takes 2 seconds to take the money from the card and 45-90 for just a dispute! DO NOT PURCHASE UNLESS YOU WANT YOUR MONEY STOLEN AND NO HELP RETURNING

My wife was given a Vanilla Visa prepaid Gift card. This was "virtual" sent to her email, not physical. As soon as she tried to use it, approximately 30 days later, Amazon rejected the purchase as no funds were available. Upon reaching "Vanilla" customer support she found out that someone used the Virtual number to purchase products on BestBuy.com in Las Vegas, NV. We live nowhere close to Nevada. We are trying to get the money back but based on many other posts, it won't be easy. This company should be put out of business for their lack of security.

I brought a gift card for a friend for Xmas but when I gave it to her someone have stole the money already and she couldn't used it. That was embarrassing situation. I know she didn't used it 'cause when I look into it it was used before she got it. So when I call the place they was going in circles with me about getting a replace for the card after I provided all the info they ask for. Now over a month later still no resolution.

My mom got me a $25 Visa Vanilla gift card. I tried to use it on Amazon, & to order pizza, and both times the card was declined. I did activate it by calling the number - I have not contacted their customer service team yet- but plan to after reading the Consumer Affairs article.

I bought a Vanilla Visa Gift Card from Walmart in Lawton Ok. I paid $200.00 for the gift card on December 13, 2021 at 10:56 a.m. I went 7 minutes down street to Ross Store. Spent about 30 minutes in the store and when I tried to use the gift card only .08 was on the gift card. I called 14 times the number on the back of card and was told it was used in London England at some store called Beverly Women's store although the gift card plainly states it can only be used in the United States.

Vanilla card had 250.00. She got up next morning card was empty, she was crying day after Xmas someone stole her monies and Vanilla card says takes three months to give her back monies and someone in Indiana used the card. We don't know anyone there.

My mother purchased these gift cards for Christmas and fraudulent charges popped up before I could ever use it. I called customer service and there is no security - they ask for birth date and physical address which hadn't been given to them previously and so can't be used to identify who the card actually belongs to. The only things they could have used to ensure that I was indeed the owner of the card was my name and my email - both of which they did not have without me providing it to them. Meaning that anyone could call and claim that the card is theirs and the company would accept that. It also seems that customer service is performed by Incomm, which has no access to any of the information provided to Vanilla Cards. They say that disputes take 45-90 days to process... Don't buy these cards, just don't.

Won't work with Google pay because they block all transactions from Vanilla prepaid cards. So I can't do online shopping or do anything online with it. And when you call customer service they don't help at all because they got their money already so why would they care.

My mother purchased 4 Visa Vanilla Gift cards for her grandchildren for Christmas - Not one worked. After multiple attempts to call and get instructions on how to activate and use them, we opted for a refund. My mother is on a limited income and was very upset that her Grandchildren did not receive gifts from her this year due to not one of the cards working in major department stores. They deactivated the cards and promised "A Refund in 7-10 business days". I have had to call and sit on hold for hours at a time to speak to someone who just continues to state the refund is processed - It certainly has not been processed - we would have had it already 2 times over. DON'T BUY THESE CARDS - They outsource customer service and they dont give a hoot. I suppose VISA needs 200.00 more than my mother does in these times!

I bought a $100 Visa Card gift card few weeks before Christmas, and I still can not use it. First of all, I was unable to access my card balance or register it. After trying repeatedly to access my card with no result, I called customer service on the back of the card and I was told that my card was deactivated for security reason. Seriously?!! They promised to send me a new card in a few days, but it never happened. I called them again and they said that I would need to wait another two weeks for a card replacement. Needless to say, nobody has sent me any card replacement. What a scam!! Please DO NOT GIVE YOUR MONEY TO THIS GROUP OF SCAMMERS!

Got my son a $100 Visa Vanilla gift card today from 7-11. For things he has earned plus report card. He goes to use it and it doesn't work. Company says it was used right after purchasing at **. LeftStanding says it is a url domain currently available for purchasing via a URL purchasing company.. Highly suspicious, right.. Vanilla VISA company still refused to refund money because "it doesn't matter who uses it, it's as good as cash". I explain that either the 7-11 employee or an employee distribution employee must have used it. Most probably a 7-11 person if they had the info and used it right after purchase. The phone call was left at "file a report and we'll look into it within 90 days." All the while the attitude being we will never see that $100 again no matter the outcome. Also, customer service rep said she would email me a complaint form. Never received that email.

These people are literally stealing hundreds of thousands of dollars from unknowing victims. I was hung up on numerous times. They couldn't even give me a USPS tracking number. DO NOT GIVE THEM YOUR MONEY!

Bought 2 of these "gamer" cards for my kid for Christmas, so he could buy VR games from Steam. Steam, being the largest video game store, does NOT ACCEPT THESE. They require a valid postal code linked to the card, which Vanilla no longer does. Don't waste 2-1/2 hours on waiting for customer service on the phone either. BUYER BEWARE!!!

No help whatsoever! Their help line says because of covid they can't take your call. They say go online if you need help and there is absolutely no help there. There is no other way to communicate with them, no email, nothing!!!! Garbage!! Will never buy another one of their cards again!! Just lost 200 dollars!!!

I was given a Vanilla Prepaid Card for $75. It was in its original packaging. No tampering was evident. When I opened it, I saw there were only 12 digits. Any attempt to check it was quickly terminated, because it accepted nothing without 16 digits. I went online and found a customer service number. After 27 minutes wait, the man told me that I must procure a receipt. I had no receipt. "You must ask the person who gave it to you. You must find which store they bought it from." I couldn't. I had received a few from different people, during the last months and did not know who gave it to me. I am also now living in a different province. THERE IS NO HELP. $75 down the drain.

Total garbage card, unable to make purchases from the Steam store. They do not support this card so we wasted 100 bucks getting this as a gift for someone. This is silly as Steam is the largest PC gaming store on the web... DO NOT BUY these cards!

Whoever reading this message please don't buy gift cards ever. These days they all are so bad. It says on the card check 24/7 balance but nothing is working. The only message I see is "A system error has occurred please try later". That's all. Moreover, they don't have any customer service active line. It's all fake. There will be one message that fits all. "We are busy dealing with other customers" and will put you on hold. Now you hold it for hours no one will attend your phone call. This and all other companies selling gift cards are all crooks. None of these cards work properly because some thieves either already take care of money or tempered. I'm still struggling to get someone over the phone.

Do not buy gift cards from this CVS. They are crooks and thieves. I Received the cards as a gift. Thankfully the receipt was with them. I called the CVS store and was told they would not do anything and I had to go into the store. I live 5 hours away, so I went into my local CVS. They tried to scan and figure out what was wrong with the cards. They told me to dispute the charges because it looks like the cards were tampered with prior to the purchase. Hopefully other people will come forward and people will be fired and the stealing will stop. The cards were Vanilla gift cards. The phone # on the back is only automated and does not have an option to talk to a person. Vanilla has no customer service representative available to help when there is a problem with there product.

I got three Vanilla gift cards for Christmas that said Visa on them. I went to swipe them at a gas pump and vanilla decides to lock my card until January 3rd. What kind of card says Visa on it and can't be swiped at a gas pump? That's ridiculous. We should be ashamed to put their name on this card. This was my Christmas present and now I have to wait. Whoever created these cards do not think about real people and how they spend their money and where they spend their money. They refuse to lift the hold on the cards. Very poor customer service. Totally horrible experience with a vanilla gift cards. I hope none of my family ever buys me vanilla gift cards again. It was kind of them to get them but those cards are not very versatile to the consumer. The fault lies with the creators of the cards and management.

I don't understand why this company isn't addressing their issues with all of this fraud going on and why it is made difficult for the consumer to deal with. On top of that most of these gift cards are exactly that a gift!!

I gifted my colleagues at work with $100 and $50 Vanilla Master Cards. Nine in all totalling over $650. This included $4.95 and $5.95 activation fee for each card. They were bought from Walmart in Burlington, Ontario. All my colleagues who received the cards have complained and I am shocked that the cards got declined. When I asked Walmart to confirm if it had activated it, it said yes and showed me the activation proof on the receipt. They told me to connect with Master Card.

Let me start by stating the only reason I gave this a single, is due to the requirement of selecting a star prior to proceeding. This should actually receive a zero star rating. My wife received a Vanilla Gift Card as a Christmas bonus from her work. Since this is considered a bonus, taxes are required to be paid on the gift. We understand this fact and have no problem paying the taxes. However, once the card was activated, two weeks after it was purchased, she went to use it an found all but $9.78, of the initial $500, had already been consumed through fraudulent activity.

Purchased this card in North Carolina at a Dollar General. Put $100 on each of their cards for online Christmas spending. My daughter's card is not working. Can’t use it to buy anything and can’t get through to customer service representative. This is the last gift card I will ever purchase. Visa is a big let down. How are they able to get away with this? I now just want my money back but don’t see that happening. They are just taking people's money. What a rip off!

I only gave 1 star because 0 stars is not an option. It is not worth more of my time to go into all of the horrible details of my experience. Suffice to say I went through all of this round and round only to find out that my Visa Gift Card (that was immediately hacked and I lost $500) will take up to 90 days to find out if they will even give me back my money. I bought the card at Pavilions. It was sealed and no one had gotten to the physical card. Within hours the card was unusable with no funds and was used at a Ralph's over 100 miles away! Clearly a hacked card! If this can happen so easily to VISA, my advice, read all these horrible reviews and STAY AWAY!!

My name is Pastor David **. I at 11:52 this morning purchased 3,500.00 gift cards from speedy on 7500 Lyndale Ave so in Richfield Mn. I gave them 1517.85 CASH for 3 Vanilla gift cards and when I tried to use them 1 had ZERO on it..The second it was activated someone purchased 500.00 on Amazon and the balance is 0...The 2nd one had also 500.00 and when it got activated someone stole 490.00 from coach purse company. The 3rd one is not yet active however I feel once it is someone will steal that as well...Vanilla visa customer care puts you on hold FOREVER..Speedy says piss off, it's my problem and I even called Richfield police and they also said it's my problem..Now how do I give 1500.00 for 3 gift cards, get NOTHING in return and it's MY PROBLEM..

Until this one I bought at a grocery store for a $100. It didn't work, didn't register on their website. Called them and their agent based in "South East Asia" wanted my I.D and a copy of my receipt. Receipt was fine but my ID in S.E Asia. Nope. Aldi's better take their non working S. East asia card back.. This isn't okay.

I received a Vanilla Gift Card that was worth of $250.00. When I went to their website to check the card balance, it was down to $44 and a number of Google Play store purchases (like multiple $5 ones) on the card. I immediately called the Vanilla customer service. I reported that the card was compromised and the representative canceled the card. And he said he could send me a new card with the remaining balance but they have to wait until Google to pay them back for the fraudulently purchased amounts. I wanted to get the new card with full amount, so he said it would take about 7 to 10 business days to complete the refund transactions from Google.

My company bought a few of these for us to use for testing purchases. I noticed that 2 fraudulent purchases were made at Nordstrom last week. Here are my experiences/observations:

I received $100 gift card from a client two weeks ago. After checking the balance on the card I noticed that there was a $20 pending charge. I immediately contacted Vanilla to let them know that someone was using the card fraudulently. I was told by a customer service person that I would have to wait seven days for them to contact the merchant to have the funds put back on the card. I was told they have a fraud alert being put on the card so that no one could use the card. I waited a couple of days and checked the card again and noticed that the card it was now at $60. I contacted them again and by the time someone got on the phone the card and have been Drain down to $27.15. I then called vanilla to report that someone was continuing using the card. When I try to explain this to the customer service provider I was told that there was no hold put on the card and that the charges have been made in the last few days.

There is 1 star marked only because I had no choice. My actual review is 0 stars. I purchased the Visa Vanilla Gift Card on 12/16/2021 because I had a $50.00 bill that was due and my husband had my prepaid Brinks card with him. I was at Family Dollar when I saw Visa on the card and it was easily activated. I put $65.00 on it but the total was $69.95 as there was a $4.95 fee. I get home and try to pay my bill online for $50.00 and it was declined. I tried to make to more purchases one for $4.99 and one for $2.99. Both were for Google games. They were both declined except for .57 cents went thru on the $4.99 purchase which makes no sense because if .57 cents went thru then the whole amount of $4.99 should have went thru. Anyway so there was a balance of $64.43 left on the card. I did not try to use it anymore.

I went and bought a $50 Vanilla gift card. Went back and activated a account with this card. By the time I went and checked the balance it said 0.00. It was sent to someone's PayPal account. Which I don't have. I called customer service and they said it was hacked. They'll send me paperwork to dispute the case. Well never received the paperwork. So yes use caution when buying this card, I'm thankful it was only $50 & it was impossible to reach a person to talk to about this matter.

I went to use the balance on my card. It was declined. So I went to see my balance and the remainder of my card was charged on PayPal by a company that looks like it Chinese. I called Vanilla and they told me I needed to call PayPal. I called PayPal and they said I needed to talk to Vanilla. I’ve tried to call vanilla back but it’s impossible to connect. I’ve instructed my kids who always give me a card never to buy Vanilla again. I’m very disappointed for the run around.

Was given a $100 gift card. Tried to use unsuccessfully. Called, and a CS agent walked me through a twisted process of "registering" the card, and then verified the balance. Then in following days tried twice to use it, declined. When I went online to check balance, turns out a fraudulent charge was made on the card for the full amount, just hours after I called their CS department to register. No way to dispute-- the CS department says it's "like cash." Fraudulent.

I received this card from my parents to use online. On the day I used the card it was rejected because it had a zero balance, this was brand new unopened 100.00 gift cars. I didn't understand so we contacted customer service to find out what happened. Customer service advise that the card had been used at a Reuben. Used at a Ralph's grocery store in Los Angeles on the same day that my parents were flying in from Ohio. There is no way the card could have been used in Los Angeles because at the time they were in the air with the card the whole time.

A VANILLA GIFT CARD with a $100 balance was given to us as a gift from dear friends. It was declined immediately when I tried to use it. After multiple phone calls to "Customer Service," replete with poor connections, extensive wait times on hold and non-English speaking agents, we eventually discovered that the card had a forty-cent balance. We would need to dispute all the charges, even though we did NOT make any. THEN, it could take 90 days, yes, 90 days to possibly get a refund. The dispute claim should be a great way to get my identity stolen as well. AVOID THIS CARD.

Checked the balance and before I could leave the store money was gone. Tried to report it but no actual person or way to do it.... Do not ever buy this card. Visa should be ashamed. They have to know it's happening.

Glue was stuck to magnetic strip so it won’t work in a store. No CVC code on card so it can’t be used online. Fee to buy. Vanilla won’t replace card without a receipt even though it shows a balance.

I purchased Vanilla Gift Card from 7-11 and load them up with $200. When I got home I check the balance online and it appears the card is active with $200 available balance. I went ahead and shop online, first purchase is $44 from Macy's then $5 from Bed Bath. Both transaction was declined. When I check the balance the amount was deducted but transaction was pending. Called customer service, even contacting them was not easy. I was told there is nothing they can do about it, I just have to wait 10 days for the refund to go through. Waste of time, defeat the purpose. I also again tried to buy something online but same thing happen, it was declined. Waste of time, waste of $6 from buying this useless card. I wish I had check the reviews before purchasing it, my bad.

Purchased card and pre-paid the $5.95 to activate... The recipient had to wait 3 days to activate, he had to call to provide his personal information to spend another 30 mins on the phone activating a $50 card. RIDICULOUS! Don't buy them. Give Cash or purchase AMEX Cards.

I purchased a $25 prepaid Vanilla Gift Card at Wal Mart to pay an online subscription fee. The funds were not available right away so I waited until the following day. At the exact time I logged into their web site to verify my card was active and funds available, a pending transaction for my full $25 appeared for JS Digital Life. I have no idea what that is and it had nothing to do with me. After searching the site for 10 minutes I finally found the contact number for lost/stolen cards. I spoke to someone and explained that the pending transaction was not made by me and needed to be stopped and my funds restored.

I got married in July. Well decided to use it today. It was 50.00 and there is 10.00 balance that I can't use because it was hacked and someone has it set up already. I see recent dates of google games. I am like wow. Google reviews says never trust a company like this and I guess my friend did not know this before the card was purchased. They are still using it today. It's not about the money. It's the principle.

I have called several times almost 8 times and they said we will send the new card and each time they ask me the address. I gave them my company address this time that is famous and I did not receive anything. They are in South Asia and just stole your money. Never ever trust them.

Used my card twice on DoorDash for delivery and when I went to check how much I had left on my card it showed I was charged about $3.50 dollars extra for each delivery. Wtf. No where on the packaging does it mention extra fees for using it online. I hope it’s not the same thing for clothes shopping.