Vanilla Prepaid Cards Reviews

This is an unacceptable prepaid company with which to do biz. I am never able to determine my account balance. Really, how hard should that be? I am always informed to try back later. Four score and seven...

I purchased this gift card in US and tried to use it online this year for a web purchase and couldn't use it, went online to check and seem to be no good. I called customer service almost 5 times now since then and every time I had to stay on the phone for good one hour or more to get hold of someone. Talked to few reps and they told me this card was compromised and they will take all my info to send me a new card, by the time they are taking the address over the phone, call drops, happened 3x already. I have not used this card, and not sure how this card is compromised. I have tried to reach the supervisor and no luck since then. I am still trying, this is really frustrating.

We purchased a Vanilla mastercard gift card for over three months ago, but was not able to use the card for payments online. Nine out of ten times of using the card, payment did not go through. If you want to have a giftcard to use online, don't use vanilla giftcards.

I received a Vanilla Visa card for my birthday and used it at a local restaurant. The card was declined, though the staff attempted to run it several times, and I had money on the table to cover the tip and the rest of the bill. I also gave them the receipt and packaging from the card. Today I called the number on the back of the "gift card" and checked the balance. Again, the company claimed it was not a valid number. After running it a second and third time, I had the same result. I waited for customer service for 30 minutes and was told the card was rejected because restaurants do that if the bill is over the card limit. I was then told the card was valid. I asked for a supervisor. After another 30 minutes I spoke with "Loria" who claimed to be the supervisor. She finally agreed to request a refund check for me, but said it will take 3 weeks. DO NOT BUY THESE GIFT CARDS.

Absolutely terrible customer service from start to finish. It all started 1 month ago when my card was declined. So… I was instructed to cut it up. Which I did. And I’ve called Vanilla Prepaid Cards and have spend hours on hold. But I think they just want me to give up which I won’t at all.

I purchased a $140 Vanilla gift card to use online and everywhere I tried to use it said I needed a zip code. I went to put a zip code on my card on their website and it said there was a problem with my card. I called customer service and they were no help at all in unlocking my card. I have purchased a vanilla gift card before and had no problem putting a zip code on the card on their website and she said that you can’t attach a zip code to the card, even though I have done it previously before. She said I had to get a new card which would take 7-10 business days, so I asked for a refund which she said would take 3 weeks and I had to send in documentation to verify my address. Such a hassle and waste of time and who knows when I’ll actually get my refund. DO NOT PURCHASE A VANILLA GIFT CARD, unless you want something to go wrong.

I received a Vanilla visa gift card for $100.00. When I used it there was only $1.83 left on the card. I sent in the dispute paperwork and they found someone had comprised the card most likely computer generated for the numbers. 2 hours on hold each time I called and 20 emails later. They only sent a replacement card of $78.22. I called again and they stated I had to wait 48 hours to reload the card from the merchant. 2 week later, still zero balance. There was also another gift card I received and there was 0 on it also. No merchant receipt since it was gift so I am out another $100.00.

I received a Vanilla Prepaid Card in December of 2022. The card was not activated on site, although I provided the receipt and all information to Vanilla Prepaid. I have called CS at least 10 times and continue to be told that my case was being investigated and I would hear back in 24-48 hours. No call back, no communication. This has been the worst customer experience I have ever had.

I hadn't had a problem with them in the past until these past 2 days. I bought a $65 card, paid in cash, and when I got home, I found out that the employee who checked me out voided my order and still took my money. When I tried to check my balance on the website, it told me a system error occurred. I went back to the store, told a manager, they refunded me and I bought another card. This one seemed to have worked when I got it. I put the info into their website and it showed my correct balance. I bought something off Amazon for my mom, checked again, and the balance had changed accordingly.

Multiple cards received as gifts, two which were invalid from the start. Horrible customer service - talks over, doesn't listen. After 40 minutes I find out they have to file a claim which two weeks later asks for the SAME information I already provided. Month and half later I receive a replace which DOESN'T WORK. Absolute joke. Why anyone would buy these is beyond me - use cash.

These cards are ripoffs. Purchased card on 12/24/2022. Card was never validated at the retailer --- system error. Company was CVS Pharmacy in Crowley, TX. CVS did exactly what InComm (Servicing company for Visa Vanilla) is doing. I have the gift card, the receipt I paid. Sent to InComm 3 times via fax and email. Every time you call and wait UP TO An HOUR for someone to get on the phone they say they never received it. Then say they will expedite to their superiors, you'll be contacted within 24-48 hours --- **. CVS Pharmacies DO and SAY the same exact things EVERY TIME you call. Must be in partnership with each other. Today is 04/06/2023 and neither company has given my money back NOR activated the card I have in my hand. We'll just continue to follow through and record every phone call and communications. DO NOT WASTE YOUR MONEY!

If you get to the Vanilla gift site from Google and try to check your balance it will lock your card. Then you have to wait on hold for 45 min. only to be told they will send you a new card in 7-10 business days.

I had gotten several Vanilla prepaid cards as a gifts a few months ago. I called the number to check the balance on the back of them. When I called the lady gave me the balance on them, and I wrote what was left on the card. Today I tried to use them and none of them work. I called back and they told me that every card I had was a zero balance. That leads me to believe that the lady that took my info over the phone stole my money off my cards. It was the very next day that I tried to use them all zero on five cards. Never purchase from this company.

Received the Vanilla VISA gift card from my parents for a birthday. Opened up the package and tried to use it at the grocery store. Card was declined after multiple attempts. Took it home and went to the website to see if I could check the balance and see what was the issue. After entering the card number and details, simply received an error message. Called the customer support number which asked for the card details, and an automated system explained "there is something wrong with your card."

I tried to use my $200 Vanilla visa card. I went online to check the balance to be sure I remembered the amount. The Vanilla gift card check balance site showed that yes the balance was 200. Within minutes I went to amazon to load my amazon account so I could make a purchase. It was declined. I tried several times thinking maybe I entered wrong. Nope. I went to vanilla site again and the site itself would not work for this card, it was not a site error because it worked for my other card just fine. I tried and tried and tried. It kept saying to try again. By the time I got into the site the next day the balance was 200. I did the same thing with amazon. Again Declined.

I received a Vanilla Visa Gift card as a gift. I opened it according to instructions and the bar code was defective and part of it came off. I have called this company several times and I have been on hold over 20 minutes each time. I am wondering if this company is trying to make it difficult to use the card in order to retain the value.

Just want to comment again that Vanilla gift card solved my problem about my missing money and has reimbursed me by sending me a new card with the money. So I will change my review saying that in a month they solved my complaint, so I have not even lost my money. I will still give it 4 stars because no one should really steal your money from your own card. Thank you Vanilla.

I have purchased a gift card for my niece birthday from Walmart and it came to my attention later that the card is not activated despite I paid the activation fee and when I provided all the documents they mention it would take 7-10 business days. That's so disappointing.

I purchased a Vanilla gift card from Walmart and trying to activate, it was the worst and 1 hour later has no funds, I call the customer service and they ask me about my bank account and license number.. and they say my card was locked and need some kind of proof who I'm. Go back to Walmart and returned and they say, call customer service...

Got the card on a Friday and by Sunday someone had cleaned the funds out leaving me with 3 cents. Had problems at first with card it didn't work but I finally got it through to customer service and they fixed it. Then it got hacked of over 250.00. It takes 40-45 days to fix.

Like others without sending a copy my driver's license, along with the receipt and copy of the card, customer service won't help. I'm not sending a copy of my driver's license to anyone. No CCV # on the back. Can't use.

I am now certain that this is an internal crime of some kind. Two cards were simultaneously drained, one was cancelled and a replacement card was supposed to come in the mail. The other one was supposed to be investigated after 90 days. The one that was supposed to come in the mail never came. When we called, it was never actually sent. We were told it would be sent again. It never came. So we called again and again they said they would send it they did not. It was never sent. So we asked for a refund and they asked for a picture of our drivers license and the receipt for the card and said that they would give us a refund.

I bought one in December of 2022 for $500 for a vacation I was going on out of state. I booked a hotel room the day I bought the card and I should have had $400 left. Thank goodness I had cash with me on vacation since the day after I booked my hotel someone used my card in the state I was going to go to on Pay-per-view. It is now March 2023 and I still have not received any information or my money back despite the numerous phone calls I have made to the 'customer service'. And when I do call the customer service number I am put on hold and 'accidentally' disconnected. They still owe me around $400.

Bought a Vanilla Visa put $80 on it and when I went home there already was a charge for same amount I put on. I immediately call the number on card (my phone said number was a suspected scam) when he comes on the phone he proceeds to tell me they are going to let the charge go thru and I need to call back on the 23rd of March 2023. This happened on 15th of March 2023. He said I can then put in a dispute on the charge. It doesn't make sense. It makes me believe the 1-833 number might be in on it.

I was given a gift card by my mother in law that she paid for and when I went to use it was put through circus hoops to activate, their customer service is a joke and they clearly don't care about it.

Purchased a Vanilla gift card in the amount of $150 and used it once for a purchase of $142.01. I checked the balance a few days later expecting to see a balance of $7.99 but someone had used my remaining balance the day after I activated the card, for a purchase to woow global inc. I have never made the purchase. How is this possible when the card has never left my wallet? Thank god I used the card on the first day otherwise they would have gotten all the money.

This card is useless. You can't use it everywhere as claimed, only if the merchant accepts. So far if gone through a dozen websites and wasn't able to make one purchase with this card. Should not be sold. The customer service is a joke telling me I have to ask merchants if they accept the card. Nothing but a run-a-round and totally disappointed in how customers are interacted with. Not to mention I was on hold for an hour before I spoke with someone and was told it could take up to 24 hours for the card to be active. That is not acceptable. I can only say. Stay away from this card. This company should not be allowed to have any card on the market so that customers can be scammed...

I bought the card from Walmart and used it on the interact machine and works, but not working for online purchases, after following all the steps, there was no tab to register the Postal code or register the card and guess that my card has been blocked, calling customer service waiting for hours and hours (All the representative are serving to another customer). This is what you can hear, Waste almost half a day to reach customer service and still no success, I doubt I will get my money back. I will never buy Vanilla Prepaid credit again.

On 03/07/23, I called customer service about transactions I didn’t make. After 1 1/2 hours, the word “unfortunately“ was the only thing this guys know. They are thieves!! You will regret it if you buy it.

DO NOT BUY THESE GIFT CARDS. Spent $200 on a defective card; even though I have the receipt showing amount -- $200 deducted from my account -- the card was defective from the start as the 16 digit number contained only 12 digits. They also did not print a CVC code so the card is inoperable. Despite providing a driver's license, paid receipt showing card code on back of card, a picture of the front and back of card, the company still has not refunded the $200 we spent. Walgreens should pull all these cards from their shelves. This is consumer fraud.

Purchased a $200 gift card from Walgreens. Went to activate it but the card was damaged. Went back to Walgreens but they said they couldn’t do anything. I would have to call the gift card customer service. Called as soon as I got home, lady took all my info and told me I would receive a card in 3-5 days and this card will be deactivated. Asked her if there was any way to speed up the process, she said no. Waited more than 3-5 days and called back. All of a sudden oh no, you have to send us documentation to this email. Sent documents TWICE ok, separate days. Life happens, weeks go by. Call them, now here it is MARCH, this process started in January. "Oh no we never received your info... that’s the wrong email." "No, let me speak to a manager."

Received card as a gift. Attempted to find out if it was re-loadable. Tried and failed so contacted customer service and so so glad I did. On hold waiting for 30 minutes only to find out that it was not re-loadable. The experience convinced me that I wouldn't want to continue with this anyway. Who has 30+ minutes to wait on hold?

Last year my wife bought a 50 dollar, It was a nightmare. Feb 2023 she bought another one. Stay away. In 2022 I contacted **. They asked for a receipt of purchase, back and front photo of the card, and ID photo. They reactivate the card. Problem: All the negative reviews online including this one, isn't about that the government steps in to investigate who is selling these cards. People are losing a lot of money.

I purchased this $300 card for my mom for mother's day. She tried to use it and it was denied. She tried again and same thing. I called Customer service and after 30 minutes on hold I got dropped. I go online and it says, call customer service. Now I read the reviews and it looks like this is clearly a known scam.

My card is as quick and easy to register. I tried to use my card for the first time at the grocery store and it was declined. Went to the website and my card information was giving an error message. Contacting customer service…Ok, well they provide two different numbers and use the right one based on the first 6 digits of your card. I started my journey with #1!

I will never buy a Vanilla Visa Gift Card ever again. Also I'm going to say to every member of family and friends to not offer to me a Vanilla Gift Card. Their service sucks. They constantly blocked me from using when I use it so many times in different places. I understand they doing that for my protection but after, when we call in for them to unblock it we have to wait about 20 minutes for someone to come to the phone. After we talk, they unblock the card but, two days after it's blocked again!!! Who wants to get involved in this type of service and wait 20 minutes on the phone all the time they block the card?? Not me!! That's for sure.

My card does not work. I cannot get through to customer service, there is no email to contact them. I also have the receipt from Walmart where I bought the card but they say they are not responsible as.

Well here is a helpful review, DO NOT BUY VANILLA GIFT PREPAID CARD.. My aunt put our electric bill money on one of these cards that she bought at Walgreens. I logged in on the website and put all my info in to use the money. The "SYSTEM" flagged my card for suspicious activity and locked the card. I call customer service to get it unlocked so I can pay my electric bill. LEH was the ray of sunshine I got the pleasure of talking to. I was on the phone 45 minutes for her to tell me the system flagged my activity as suspicious. I'm telling her the activity is me the owner of the card.. It was like she didn't hear a word I was saying.

I bought over $500 in gift cards to give out for Christmas, When I started getting feedback the card was not working I went back to the store with my receipt. The store clerk told me they are aware of the issue, there was a printing issue with the company Vanilla and gave me a number to call. I call the number, the customer support lady on the phone, also said they were aware of the issue, gave me an email address and case #.

Received this as a gift. Instructions online say there is a way to assign a zip code to the card, but the link is nowhere to be found. Tried calling three different times for nearly an hour and a half. Was put on hold each time waiting for an "available operator". No one answered. A complete waste of time. Absolutely do not buy this service.

I work at a very large company and received a gift card as a sales reward. I went to check the amount online-showed card not active. Called customer service. I sent in pictures of the card and my id as requested. 2 weeks later I called to check the status of my case as the card still wasn't working. Then was told by both the customer service rep and the supervisor that there was no way to reactivate the card without the store receipt. I explained that as the gift recipient I don't have the receipt-and have no idea who the purchaser was. And honestly at a month out would be shocked if they still had the receipt, if I even know who they were.

I received a Secret Santa gift in the amount of $500. The card has well over $300 left on it and it no longer works. I called the company and spent over an hour trying to get a replacement card and was on hold for over 30 minutes waiting for a supervisor because I was told that I needed to send them the receipt as proof of purchase. The fact that this was anonymous doesn't seem to register with their representatives. Maybe the company should hire people that are from the US who speak and understand English as their first language. After I was finally able to speak with a supervisor she said she would send a replacement card and it will take 7 to 10 business days to get to me. Pathetic.

The first card didn't work and the replacement card doesn't work. After waiting for hours to discuss with a customer service rep and not ever being connected, I did research and determined that is their intent. A scam and I will tell my cousin to NEVER purchase these cards again for my kids.

I bought my $100 at Walmart. When I got to my car I tried to pay a bill with it, it said declined so I called the joke of a customer service line, they said the card was not activated and it would take 7 days, after the 7 days the money still wasn’t there so I called them back they then said to send in a pic of receipt and my ID and card so I did, another 7 days, and still nothing. They said to send a pic of the receipt AGAIN, and still nothing, I bought the card 1/13/23. It is not 1/29/23 and the card still has $0 funds on it, I don’t know why we have to put any stars at all!!! This place is a fraudulent company and I have no idea how they are allowed to stay in business after they have already been sued for this very same thing!!! Trash!

I received a $150 Vanilla Visa card as a gift. I went to use the card and it was declined. I called the number on the card numerous times with no answer. I tried checking the balance online but always got an error message. I finally reached someone after holding for 30 minutes who told me I needed to open a dispute claim by emailing a copy of my ID, copy of the front/back of the card and a copy of the receipt which I don't have because it was a gift. I'm not comfortable sending a copy of my ID especially after reading previous reviews. Thoughts? Is it even worth it to file the dispute?

DO NOT BUY Vanilla Gift Card, unless you want to experience inconvenience, your money disappearing without a trace, customer service holding you on the line for 2 and a half hours, finally hearing from them that your funds are missing from the account. Allegedly they will investigate it. All I got is a case number after all the inconvenience, wrecked plans, and wasted time and nerves. It was my first and definitely last time using Vanilla Gift Card.

I buy gift cards at Krogers and Walmart. The cards are empty when I open to use and customer service is a hassle to deal with. They do not reimburse your money often and sometimes they don't at all. Don't purchase prepaid cards. They are scamming.

I could not use the card for the purpose I bought it for. I contacted customer service only to be sent to another person and of all things wanted to charge me 2.00 for it. Do not ever buy one of these useless cards.

I bought a gift card. It was usable. I contacted Vanilla and received a form letter. A month later nothing has been done. They took my money and there is nothing I can do. This is a fraud. After reading other reviews, I can't see how you are still in business.

I was gifted a 25$ Vanilla prepaid Visa for Christmas and activated it on 1/14. I went to the grocery store on 1/19 and it wouldn’t work. I then call the # on the back of the card and asked why? They proceeded to tell me it had a zero balance due to a purchase in the amount of 25$ to Apple on the very SAME day that I activated it. Following some research of my own, I found out that scammers go to stores and supposedly take pics of all info on the cards and then after they are purchased and activated they’re notified and can use them.

The gift card doesn’t work, when I enter the number, it doesn’t take, there’s an issue with it. When I call the company they never answer the phone. I also call the bank, and nobody respond the phone.

Total scam/fraud from my very first purchase on my $100 card. Called customer service and filled out a form from for Vanilla to get a reimbursement due to a faulty charge on the Vanilla card and it's been over 120 days. I contacted customer service and waited over an hour on hold. When I finally got to talk to a customer rep they could not understand me and I barely could understand them. When I try to look up my card online or check my balance the site states a system fault and to try back later. This happens every time. My card now is on hold and I can't place any charges on it or make any transactions. DO NOT buy this card. Highly recommend that you DO NOT buy this card. Really really bad customer service. Very POOR business on their part. I have lost the $100 and guess I'll never get refunded. They have outright stole the money from me... There is nothing I can do about it.

I started to use Vanilla prepaid card a few years ago. The service the company was fairly good, but in this last 2 years, I noticed the company had a major shift to the worse. For every call, I have to wait at least for an hour before I can talk to someone. In this last Good Friday, I made a purchase with the Vanilla prepaid card, but the vendor's website was suspicious because the website has a button asked the buyer to click on "Continue" but there wasn't any page show up to ask if the buyer agrees to pay for xx amount. It went directly to a page to confirm the order.

My mother gave a few of us Vanilla gift cards for Christmas. I had $23.12 left (which I called & made sure of) wrote it down, I am back online checking it because I had to put some gas in my vehicle & it is down to the .12 cents. Just like the previous Doordash review. This is ridiculous that people can scam you this quick & have EVERY NUMBER NEEDED. I think it's an inside job & their own company is scamming people left & right. I know $23 is not much compared to other stories on here but the principle is IT'S MY MONEY that was paid for!! So far I've been on the phone 30 minutes getting their ridiculous music & automated response. NO MORE VANILLA CARDS EVER!!

I cannot stress how poorly this company is ran. First off, I received a gift card for the holidays. Because of this, I didn't get an original receipt but instead an activation slip. I went to a store to purchase things with my supposedly activated card only for it to decline. After spending 30 minutes on hold the first time, I learn the card was supposedly NEVER activated (even though it was BOUGHT and PAID for, with receipt proof).

I bought three (3) Vanilla Visa Gift Cards as Christmas Gifts last Christmas (2022) in the dimensions of $50, $50 and $25. The first of the recipients to use one of the cards has met nothing but grief. From her $50 card she spent $21.19 leaving $28.81. When she next attempted to use the card it would not work. Then came the grief, because after several calls to Vanilla Gift cards the issue has still not been resolved.

balance was 0.00. The worst part is the utter lack of customer service! Target sent me to Vanilla (InComm) and I have filed a dispute with NO Response. There is no phone number where you can speak to customer service. There is NO consumer protection!!!! I bought the card because Visa has a good name! This is dangerous and the company has no responsibility! I agree that these cards need to be pulled if they can’t be more secured. I have rated this company and experience ZERO STARS!

We bought a Vanilla gift card and loaded $350 at Walgreens. Paid $5.95 activation fee. We went straight to the grocery store across the street and opened the package. The last 4 numbers on the card were rubbed out and so was the CVV on the back. Spent an hour on hold to be told to email pictures of card, receipt, etc. Reading all these reviews this company obviously is working with thieves inside this company. I am going to try my best to find an attorney to start a class action lawsuit. They seriously have messed with the wrong person, that was 2 weeks of grocery money and my kids are hungry. These stores need to stop selling my Vanilla cards immediately.

I have a prepaid gift card that has a $50 balance. This can be verified by looking up balance online. Unfortunately the card has expired. However, the company states that if this happens they will reactivate your card. I have been trying for about a month to get my card reactivated. If you look online it says it has been. When I have gone to use my card it says that there is a zero balance. As all the other reviews have stated, it is absolutely impossible to get ahold of someone using ANY of the numbers that I have come across. I will be contacting the numbers the other reviewer suggested and be contacting the BBB. So tired of corporations being able to get away with scamming people.

I was gifted a Visa Vanilla giftcard for Christmas with 50 dollars on it. I tried checking the balance on their website because I am very cautious with that type of stuff, but it wouldn’t load. I bought a couple of things within a week, and lost track of how much I spent. I tried looking at the balance again, but it still wasn’t loading. I figured I had maybe 5-10 dollars left so I was trying to buy a cheap thing (ab $7) (I had my debit card in case it didn’t work) but it got declined. When I got home I tried to check it again but the website still wasn’t working. I now have no idea how much I have so I’m just stuck with a card with an unknown balance on it.

Total scam/fraud from the very purchased. Called customer service and filled out a form from this Vanilla and it's been over 120 days. DO NOT buy this card. Highly recommend that you buy this card. Really bad customer service.

A total scam, please please do not purchase! Bought the card yesterday, when I logged in to see the balance 10 minutes later there was a charge for the full amount already on the card. I spent literal hours, on hold for over 2 hours called customer service 3 times, as soon as I stated a dispute they hung up on me. Not once but 3 times.. I lost $110.00 and literally no one will help. Called Vanilla customer service, called the bank that handles Vanilla cards Sutton bank 1 833 322 6760. Called Visa customer service 1800 545 0289 and filed complaints with District attorney and FTC 11 877 382 4357.

I've purchased for my children 2 prepaid cards as Christmas gift, each in for $100 CAD. To my children's disappointment both were showing 0 $ balance. Leaving aside the fact that I am a single mother raising them on my own so not quite swimming in money here, but this company managed to ruin my children's Christmas and continues to be a total disappointment as 2 weeks later we are still trying to get a hold of someone in customer service being on hold for hours with no results. Do not buy any Vanilla Prepaid Card!!!. You will lose the money... They issued duplicate card numbers and the ones getting the second issued card will lose their money... My kids' credit card numbers both in December 2022 were already used in March 2022.

I received a replacement card because my last card funds were stolen. However the replacement card they gave me is not working. Whenever I try to purchase something online, it says card invalid or card number not correct. Even when checking my card balance online, it proceeded on saying a system error has occurred. I’ve spoken to multiple card representatives using their customer service number and no one has helped me. They keep saying that my card is activated and it’s the company fault for not wanting to take my card. Hence they are basically calling all those companies and myself liars for saying that my card is not working. This is by far the worst customer service I’ve ever received.

I was given a $50 prepaid Vanilla Visa gift card… I received the gift in May and saved it until the holiday time to use …When I attempted to use it I was shocked to find out that the balance on the card was zero… I went online and saw that the card was used ($50) on an online site back in September, obviously I did not use it… I have tried unsuccessfully to contact Vanilla Visa… They do not pick up the phone and when they do pick up the phone (after a few hours) they disconnect you when you say there’s been an issue… There have been over 600 complaints of the exact same thing happening to other people… I suggest you contact the Better Business Bureau because these scammers need to be caught.

I purchased my Vanilla Visa gift card for $40. The very next day I had a $4 balance that was transactions that were not made from me. I had not even used my cards yet. I tried to call customer service, there's absolutely no one to reach the phone number that is on the back of the card, sends you straight to a promotional Rewards phone number. They will not let you talk to customer service, you have to give them all of your information every time you call and I called four different times. I finally got sick of talking to him. I ended up throwing the card away. It is useless. It is no good and it is a waste of time.

Received a Vanilla Visa Debit gift card. It seems that you cannot use this card online for anything that requires a postal code. WHAT? After 45 minutes on hold, I finally talked to an agent that confirmed this card is useless. I thought my mistake was that I activated the card without creating a Vanilla Visa login. So, I went ahead and did that after-the-fact, but there is no way to associate the card to your account. I had hoped the customer service agent could do this, but apparently this is not possible. What a scam!

Got a 300.00 Prepaid gift card for Christmas. Went to purchase breakfast sandwich and was told, "You have 0 balance." Called vanilla and got answer after 41 minutes and told them and they said, "Oh you been scammed. We will try to get your money back in 45-90 days"!!!! While talking to representative they said they are aware of the problem. If you check balance online scammers can get your card number and continue to advise you to GO ONLINE AND GET BALANCE!!!! I could understand if they didn't know that but they know, you can be scammed out of your money when checking balance online!!!! HORRIFIC TIME trying to get in touch with these people. No one should have to SUFFER LIKE THIS. Patricia

Something happened to my old card (now deactivated) and I was locked out of my account on myvanillacard.com. I talked to one customer representative, and they said they would order me a new card. Fine. Talk to another customer representative and she promised to order my last two statements. Waited for that one. Talk to a third customer rep and she promised to email my last two statements to my email which is attached to my Vanilla Visa account. She said it would take 48 hours.

I got gift as Vanilla gift card worth of $250. When I opened it the numbers are not even there. Tried calling customer service with no answer and terrible experience. Please stop promoting this company in market, vanilla visa teams are not customer friendly.

Was given a card as a gift. Supposedly ready to use. Tried using it on two different online stores unsuccesfully. There are many restrictions and tricks you have to figure out on your own to try and get it to work, some of which include creating an account on the Vanilla site and making a billing address which is not explained to you. The website itself is horrible, filled with bugs and barely works half the time when trying to check your balance. The card also failed to work when added to paypal. Same issues. Was able to make purchases with it eventurally but not consistently even on the same retail site because of the glitches mentioned. Overall, it's just a really limited and difficult to use card. It should be simple but it's not. Made me angry when trying to use it. Do not recommend.

Bought gift cards for Christmas on November 20th 2023 and still have not received them. Called customer service and waited on the line for an hour to be told a different day they will be delivered. I am still waiting and it is January.

Card was given as gift. Does not work online, does not work in real life, cannot check balance, and have spent 45minutes online waiting for customer service multiple times. If you want your money stolen, this is the place. Surprised large retail chains are selling this given what appears to be a long history of graft.

My daughter received a Vanilla Visa gift card for Christmas. After one use, the card suddenly became inactive and all of her money was gone. I couldn't even check the balance online or over the phone. I was not even able to get ahold of customer service. BUYER BEWARE.

I purchase 3 150$ Vanilla Visa gift cards for my kids for Christmas. As a single Mom of teenagers I saved to do this. Only one card worked. I purchased the 20-500$ cards that you put your own amount on. The boys said they wouldn't work, the 2 cards said 100$ gift cards in the top right with black sharpie numbers written on the top.

My daughter purchase a Vanilla gift card for my Mother’s Day. I activated the card June and was told it had no money on it. There were 49 transactions for Google something at .99. I disputed the card TWICE and they knew they were going to deny it although the rep advised me to do the second dispute. Which was denied again.

They locked my virtual card halfway through without letting me see my card number. I was the only user of the card and I used it through my phone wallet so there was no way they think my card was compromised. I called customer service three times to finally get a hold if somebody. Each time 40 mins on wait and they just hung up on me twice. Finally when I got through, they told me they need all 16 digits while I can only see last 4. They asked me to call purchaser and ask them to call for verification. They don’t accept it from me even with order number etc. Reading other people’s review, I guess they are running a very profitable business selling $500 gift cards and allowing you to use $300-$400. I think one star is even too many stars for them!

I received a Vanilla GC for my birthday back in September from my brothers for $100. I immediately registered the card and I went to use it, it had been hacked through Pay Pal. I filed a claim at the beginning of October and was advised that they had received the paperwork. Every time I call them, I am told that it is still under review. I called last night and again this morning asking to speak to a supervisor. The girl last night, first off sounded like a robot giving me info that I could have gotten off of their website and then when I asked to speak to a supervisor she said that she was transferring me and left me on hold for 1 hour!!! She didn't give me her name. I called again this morning, same thing and I even expressed my frustration to Artemis and he did the same thing! This is a total joke! People NEED their money! That was targeted to use for Christmas. I am going to blast this everywhere letting people know what a SCAM this company is!!!

Customer service is a complete train wreck. I'm talking about a high speed train. After many calls on hold for 40 minutes plus, I got through without the call being disconnected. I had a $500 visa card that we weren't able to use because it was hacked and someone made Amazon purchases. The balance of $387 is now frozen until the investigation is complete.... Unreal.

I received a Vanilla gift card for my birthday from my mother. Open it out of a seal packaged and the balance was zero dollars. My mom loaded for 100$. I filed a dispute and now I'm going on 98 day. They continue to give me the run around telling me I will receive a email or be contacted in 24 to 48 hours so two days. Go buy and I receive nothing. Do not buy these cards. I'm filing something with the BBB contacting the bank they're associated with and the company that makes the card. I'm furious and every store I go to I'm grabbing the stack off the shelf and throwing them away. This company is a total joke. I repeat. Do not buy these. InComm is the manufacturer of the card and Sutton Bank is the issuer.

My team bought me a $200 Vanilla card from Walmart. Like many others here who have shared a similar experience, my card was not activated or able to be used. I had to make many calls and sat on hold for 20-30 mins each time. Sometimes after 30 mins, they would pick up and then hang up (same as others described here). Is this intentional? Eventually I was told to email in docs to show proof of purchase. I did, but received no follow-up. I was told after I sent in docs that I would hear something in 3-5 days. 11 days later I called as no one had contacted me. I was on hold for 30 mins before someone told me to wait another 10 days. If I don't hear something back by then, call back.

Buyer Beware: Our 15 year old child purchased this card in a Walmart in Coquitlam, Canada and put $150 on it. When we then tried to make a purchase on-line it was declined. We called the company contact number who said we had not properly activated the card, we said we had activated it over the phone, they said we had to try to activate it online. Online -the company website did not recognize the card number, so we phone Vanilla MasterCard back and they said that we cannot activate the card for use because there are outstanding purchases on the card, we replied that we cannot make purchases because the card isn't activated. They responded with, "Yes, your card isn't activated but we can't activate it because there are outstanding purchases."

We purchased Vanilla gift cards from Walmart for our employees as a Christmas gift. The first one to try to use his card reported that it was declined. We tried it again at our store and again it was declined. I went to Walmart to see what the issue was and the folks there were very helpful, but could not do anything from their standpoint. The lady there called the help line for me and it said that the card had a problem. I came back to the store and was on hold for over 45 minutes and when I finally got a person, I think, she said that she heard no response and disconnected the call. My blood pressure, is very high and I need to pray before I try this again.

I have been on hold with customer service for over an hour because every time I try to use my card, I can't, and when I try to see my balance there is always a "server issue." I wanted to see if I was the only one having an issue with my card, and turns out, sadly my experience tends to be the norm. I don't blame the customer service associate I am speaking with, but the company itself. I feel like the company just wants your business, have the money, and if you use your card- great, if you can't or fraudulent purchases occur- who cares! There is no chat option other than phone (for help- and the amazing one instrumental song on loop for your enjoyment as you wait). Save yourself the hassle and opt for Amazon gift cards directly or purchase gift cards from companies that have adequate customer service and actually WANT you to spend your (giftcard) money.

I received a $75 Vanilla gift card for my birthday. Went to activate it and check the balance, it was down to $25. Somehow someone made a $50 charge. Called the company. They confirmed the charge and was unconcerned it was not me, I disputed the charge and am still waiting for them to send me the paperwork to fill out, tried to check the card again now it just brings up an error. Interesting. I have the card with the 3 digit code on the back, must of been a hack or an inside job. I may have lost all $75!

People are taking card out, scratching off account numbers, keeping numbers for themselves, putting back in package, and waiting for a poor person to activate it so they can spend the money first. Mine and a friend's both had the same thing happen. Not a secure card.

I was scammed and they won’t stop transaction. Their advice is to contact the original scammers and ask for my money back and another person said it’s a 50/50 chance they can give money back. While I was on phone they allowed the transaction to be processed. It took talking to 3 people to get a dispute form. It is 2 weeks before Christmas and I have nothing for my child. I’m a single mom and I have to tell her why Santa is not coming. This is completely ridiculous and this company needs to be stopped.

Put 210$ on a card. Went to use it for Amazon the next day and all my money was spent by some company in New York called Fitzgerald and did the dispute about it six months ago and still no word on why I can’t get my money back, don’t buy these cards. If I see people buying them at the gas station I tell them my experience and they don’t buy the card. Tell your local stores not to sell these cards. The gas station close to where I live that sold my card to me they no longer sell Vanilla gift cards. So glad they took my situation seriously.

Used this brand 3 times to send to my niece in college. 2 out of the three didn't work and the one that did was a headache. I'm now on hold for customer service as I accidentally bought this brand for a 3rd time and it won't work.

Received a $400 Vanilla gift card on 7-14-22 (purchased at CVS 7-13-22). Checked the balance on 11-29-22 and it was zero. A series of fraudulent transactions mostly to Public Storage were made from 10-12-22 through 10-20-22. After finally getting through to customer service, they said I need to submit a Dispute Form. To get the Dispute Form, they need to open a Case Number and for this they need my Name, Address, Phone, Email, and DOB. I pushed back against the DOB because frankly I do not trust that this entire gift card thing is fraudulent from the top down.

I purchased a prepaid Vanilla gift card to use online to shop. When I tried to use it I was told there was an issue with card. So I called customer service yesterday. I was told a merchant I had tried it on had a hold on my card. I called merchant, no hold on that card. Today I call customer service. Now they say someone charged on my card across the country. So I ask how is that possible. I am told anyone who has the 16 numbers from outside of card can use it. This doesn't sound right. I wanted to use card to Christmas shop online. But now I am Out $245. I filed a dispute but they claim they take 45 to 90 days to fix issues. I am very disappointed in this company.

I would never purchase a card from this company. Received one as a gift. When I went to use it it was empty. Called the dispute line I filed a claim in March. I was told they would get back with me in 30 to 60 days. Never heard back from them. Called them again. Said they couldn’t find my dispute. Sent them all the information. Now in November I’m told it’s too late for them to find anything.

I don't understand how this company hasn't been sued or shut down yet. I'm out $500 on a prepaid visa. I charged 2 cheapy things to make sure it worked- it did, went to buy a bunch of Christmas gifts with it and it keeps getting declined now, and NOW the system is giving an error. Can't get through to customer service and when you can, they're no help at all. This is TWICE I was given this particular gift card, and the last one, we had to go through the same problem where they required you to send your driver's license and receipt through email to get a new card. Yeah, because someone who got this as a gift WOULD HAVE ALL OF THAT. WTF. SCAM ARTISTS. Someone report them to the **. For the love of saving people from getting ripped off GO REPORT THEM. So, they can be investigated and shut down.

I have been purchasing these cards to give as client gifts - I have had several clients get back to me thanking me for the card but there is zero funds on the card or $1.00 - I have filed 4 claims over the last 2 years and none of the claims were corrected - They take your money but scam the consumer. I have been on hold for 2 hours today because the latest dispute was finally corrected but the card I receive today directly from them was $1.00 when I paid $200.00 for the card. There is NO SHAME IN THESE PEOPLE. 4th time scammed and now I am done - too bad they hold the market on gift cards!

My son is in Active Duty Military. He turn 21 Nov 15 and he gotten 3 Vanilla prepaid cards for a total of $600 and I’ve Ethel weekend he try to make some purchases prior to leave overseas and wasn’t able to use them at different stores and online. We called c/s and they told us that they were active. We retry to use them and still showed invalid cards. We recorded the conversation and we will posting our review on all social media. It is sad that people scams even the ones that protecting our freedom. Class lawsuit!!!

My daughter gifted me a $25 Vanilla Visa Gift Card. I used it at JC Penney to buy clothing. I returned the article a few days later. The store clerk refunded the cost which was now on sale for $29 to the gift card. Almost a year later I tried to use the card for another $25 purchase and the card was invalid. I called Vanilla customer service and was told that because JC Penney refunded more than the original value the card was immediately invalidated. Vanilla admits that they know the refund value. They will not refund me unless I present the original receipt from JC Penney which I cannot find after a year. Vanilla is not only stealing the original $25, but an extra $9 they didn't earn as well. They are nothing but common thieves.

I was gifted a $200 Vanilla Visa gift card for my 11/1 birthday. When I got it I went online to see what the balance was and it indicated $200. I’ve tried to use it a few times for charges significantly less than the $200 and it came back as insufficient funds each time. When I call the number on the back of the card, it indicates that there is a $0 balance available on the card. There’s an option when you call to hear what your recent transactions were and when I hit the number for that info, nothing happens. I am not going to let the person who gifted me this card know what’s occurred because Vanilla should make good on the card and I don’t want the gifter to feel obligated to replace it when they’ve already spent $200. Help would be appreciated. Vanilla should be held responsible.

I feel like they purposely hire foreign people for customer service to frustrate you over the phone. They place you on hold for 30, 40 minutes hoping you hang up. It shouldn’t be this difficult to get ahold of someone.

I was twice given this card by a friend! Both times money disappeared from card on first day I tried to use it! I truly believe this is a major scam. The company InComm Inc is horrible to deal with when trying to dispute charges. The thieves even know how much they can steal! Each time you try to find out how is investigation going you are waiting 30 minutes or more and won’t get any info! I have open a case with BBB! Just look at this all reviews on google!!!! It's amazing that FBI didn’t get on this!

I bought a gift card for my mom for 150$ when she try to buy something with it. There was on 17$ on the card. They never paid me the 150$. Not took responsibility for it. Same person answers your phone and same message saying you need to wait for our investigation to be done. At the end said we can’t do anything. Done

HOW can the USPS and Walgreens sell these scam cards to unsuspecting consumers who see the verified VISA logo and think they are safe? I am out $200 + while this ** company fraudulently operates and steals money. Gifted a Vanilla POS card donation for my public school classroom for supplies for $200. Took my students shopping and the card would not work. Humiliating right? Went home and spent 30 minutes on hold waiting to speak to customer service, only to finally get connected and the rep disconnected call. So it began...

Placed an online order 10/26 with standard delivery 5-6 business days. 11/9 card still has not arrived. On hold multiple times/days trying to get someone to answer the phone. Finally got an agent who said it could be another 15 business days. No explanation why! Said there's no tracking info on standard delivery. Would not let me cancel the order. UNREAL!

My balance got deducted without any purchases, I called customer support. They ask me all paperwork and submitted. They said it will take 90 days, after 90 days I keep on calling customer support. They said they give a call back, today I called them again. They said case has been closed. They can't help me in any way, 200 dollars is not a small, frauds. Please don't buy Vanilla cards.

Not working Giftcard. Invalid. Bought Gift card for $200 for my daughter to use for emergency purposes as some stores and amusement parks are not accepting cash $ since Covid. Customer Service NOT answering, hold for 1 hour for a representative.

I purchased a card from Best Buy just today, actually. Everything went fine, or so I thought. I stay at home for about 2 hours before deciding to use the card for what I got it for - nothing too fancy, just a 25$ card enough to purchase an item I've held on the backburner for months. Luckily, I managed to get the item, how? Well, I had to create a PayPal account for 1 second because Etsy kept saying my card was 'invalid' or 'incorrect'. That made no sense, I checked the numbers countless times and kept putting it back in, nothing. It gave me the same error.

I bought $100 Vanilla gift card, it didn't work, I contacted 3 times the number at the back of the card and waiting each time 1/2 hour nothing fixed, they are running me around, and I am suprised why the large grocery store sell this scam at all? I guess I have to forget about my $105.99 which I paid for the card, I'm not sure if there is any government agency in California regulate these crooks?

I needed to put a deposit down on my daughter's dog. I prefer to use prepaid cards for online deposits. I called customer service who assured me I could use it online to pay the deposit. I went to pay for it and…. The card can’t be used. I called immediately for a refund. I was told after I send in a copy of the receipt, front and back of the card and a signed letter I would get my refund. 3 months later, multiple emails and calls later Nothing. I am getting an automated message back…. When an attorney picks this up for a class action suit I want to be contacted…. Where’s the politicians now to stop this? I will be contacting News on my side to do a story on this and I encourage everyone on this page to do so as well.

Worst mistake to buy this scam, don’t buy it, waste of money. Terrible and shame present you can get to someone, no way to check the balance, system always busy, embarrassing to use one of this scams.

I have a Visa Vanilla Gift Card with $500 on it. Only $400 would approve to be spent towards the $500 total transaction it was purchased to pay for. WTF is MY $100 that wouldn't approve to cover the $500 total transaction that the card was Intended for. Visa needs to be Audited for the Thievery they are subjecting upon the buyers of these cards. That is Purely Criminal. They are a Greedy, Unethical, & Dishonest company that Needs to be Investigated for Robbing hard working people out of their hard earned money.

I am absolutely shocked that there have been so many people who have been stolen from, by purchasing these fraudulent Vanilla Visa Gift Cards. I, too, fell victim. My husband and I, over the many years previous, have happily used Vanilla Visa Gift Cards, to use for online purchases, and to gift out for family and friends. BUT this past year, 2022, we began to notice problems with any Vanilla Visa Gift Card we had purchased. The first red flag, the inability to check your balance, whether by phone, or on the website. The phone will respond "we're sorry but your card is invalid". The website says, "System Error, please try again later", but later never comes. And shockingly, when/if a person is able to check their balance, they find that half or all of their balance is GONE, when you haven't even made a purchase yet.

I received 2 cards at different times - one for $500 and one$100. When I checked the balance it was 0. All money had been spent. No one had access to them so don't know what's going on. I would not use them.

Was given the card as a gift, and it works nowhere. You can't get your money back, and you can't use the card, when I called it was so hard to get in touch with someone, and their only suggestion was to try it somewhere else. Please spread the word to not get these for people! A money order from the post office is better and cheaper!

Good evening everyone, I hope that the same thing does not happen to me and all these users who are making their comments, it is true that all cards are similar loads, the balance and when using them are at zero, just make the calls infinite times. My card was a gift from my father's daughter. I'm talking about Sunday, June 19, 2022. That same day, I used the card and it was denied. I called that same day. A Geilla or Geisha attended me. I did not understand her or want to repeat her name. I also submitted the package. In case of a dispute, I called today, October 27, the same operator attended me and answered me exactly as the previous user had to wait 46 to 90 days, that is, 4 months have already passed and I must wait 3 more, what do you think, and these cards are for sale everywhere else, I recommend you make your complaints to the FTC, an agency that protects the consumer, enough of these scammers.

I went to use my card and was declined. Turns out someone got ahold of my credit card number, I still have the card in my possession, and used 128.94 and left .01 of the balance. I called Vanilla customer service and received the dispute packet and submitted back on 07/24/2022. The email stated ‘Please allow time for the processing of your dispute. The entire cycle can take 45-90 days, however, some cases are resolved before then.‘ I called in 45 days and was told still working on case. I called on 10/24/2022 and told by end of business end they will have the results to call back the next day. I called back on 10/26/2022 and the rep tells me still working on case, to call back in 3- 5 business days. I told her this was to be already resolved since it is more than 90 days. This is now in my favor, the email specifically states 90 days. She stated needed more time and hung up.

I strongly encourage to spend no money on a Vanilla Gift Gift Card. I found this website at the top of Visa's own recommended third party gift card vendors online, so I assumed it must be reputable. My personal experience with the company and their product would indicate they are nothing other than an outright scam, and I am absolutely bewildered that they appear on Visa's own website.

I lost my credit card, and I need to pay for some of my online purchases while I was waiting to receive my actual card. Therefore, I bought a $200 Vanilla Prepaid gift card from Walmart. When I came back home, I tried to use this card to leave a deposit for my hotel booking but the payment didn't get through! I tried other websites such as hostel world, Booking.com, and again the same issue. I called customer service to check the card for me, and everything seemed fine with this card. Since I could not use the card I decided to open a refund case.

I bought a gift card at Walgreens. It was a vanillagift.com one time use. I put $260.50. I had a hell of a time trying to get it activated. They told me it was deactivated. I went to Walmart to see. I charged $10.00. The next morning I called to pay my car insurance and the card was no good. So I went on website and found my card was used on eBay and 9 purchases at Bed Bath and Beyond. I called customer service. Talk to someone. ** girl named daisy. She said they couldn’t freeze my card or do anything till 2 weeks have passed and all charges clear. I begged them to freeze that card so the purchases couldn’t go through. She said they couldn’t. So I asked for the issuing bank. She told me she didn’t have that information and asked for my card information # and other info on the card. She said there was nothing more she could do. I would just have to call back in 2 weeks.

I have an Amex, which has been fantastic, but every now, a place only takes Visa/Mastercard, or else I left the Amex on the desk at home instead of putting it in my wallet, so, for years, I'd been keeping one of these as a backup or to make online purchases where Amex isn't accepted. It's worked fine for years... until just now. I last used one of these about six months. I use felt tip marker to track my balance on the back. I know the balance. The vanillagift.com site gives a "A system error has occurred. Please try again later." error at the top for both. Re-typed both twice. One merchant declined the cards. Tried another merchant that has accepted them in the past to double check, and still declined. Called the help number on the card and got "very important to us" message over and over and the same clip of music over and over for 15 minutes, then clicks, then silence for half an hour now. Looks like I'm out about $65.

I went and got a Vanilla gift card and had $170 put on it. When I went to check online I saw my money was on there so knew I'd need to use it the next day on groceries and my son's medicine, he is special needs and his diet and meds are just huge each month. I went to the store and my card wouldn't work, I was so upset and mortified that I had to leave our groceries unpaid for, plus we were hungry! I got home to see what the problem was and someone had made purchase after purchase on the card the same money increments until it was drained and I had 0 dollars. I'm a single mom and take care of not only my son but my mom who has Parkinson and is fighting breast cancer. So being scammed for any amount of money truly affects our lives, with how much medical needs cost, utilities, food.

I purchased a Vanilla Gift Card in July 2022. Within five days of purchasing the card, all the funds were removed. I called Vanilla Gift Card to report the transaction and the rep informed me a company by the name of Heard Solution received all the funds on the card. I did not authorize the transaction and proceeded to investigate it. As I research this company, I found out this is a frequent fraudulent accordance with this particular card. I requested a refund and investigation from Vanilla Gift Card. The case was opened July 2022 and they stated it will take up to 90 days. It is now Oct. 13, 2022 and I have not received any results nor answers. I continue to call and the reps keep stating up to ninety days. The time frame has passed. Do not purchase these cards! Beware.

This Vanilla card company is in cahoots with the thieves that rip off your card information and sell it to other thieves. I used this company for years giving them thousands of dollars in ridiculous fees per purchase and reloads. I was fraudulently charged 125.99 for some fake gaming scam. They (vanilla) held me up for a month (after I had informed them) only to receive a letter in the mail (23 days later) from these cowards. The letter states that they have done an "investigation" and found that there was NO FRAUD" ..and that there was going to be NO MONEY credited to my account, as they have closed this case. Zero explanation, zero details and zero support for their customers.

I lost my card, tried to get a replacement, was told send a copy of my receipt, license, proof of address, which I did but every week it was something else they need. Then it was electronic journal from the company I bought it at they was needing which the company doesn't have which I believe was just their way of not replacing my card and keeping my money because they knew the company doesn't have what they're asking for. I gave them everything now I can't even get a response to my email and hang up on me once they know it's me. All I wanted was my 80.90 back. Now I'm filed paperwork in court. Not about the money anymore it's fraud.

I’m usually do diligent research before purchasing anything online and yet I fell prey to thinking I was purchasing a visa gift card on their actual site. Skipping ahead to the date it was supposed to have arrived and of course, it hasn’t. I could say a ton more but just DON’T ignore the warnings in most of the reviews. I have and will be taking all the necessary steps to rectify my mistake but I’m not holding my breath. Since this is just a review, I won’t include all the notes, calls, etc but I will include the only 2 emails I received from the company and if you’re keen, you’ll notice red flags in them. *ALWAYS Expect a tracking number.

My company gave these out. I opened my $50 card TODAY & couldn't use it for a $30 charge, why? Because a $25 charge occurred on the card in June before I even got it, let alone opened it. Can you say FRAUD.

I received 2 gift cards from Vanilla Gift Cards, after activating the first 200 dollar gift card I used 98.00 of it and the remaining funds were taken without permission. Same thing with the second card, used half of it and the remaining half was taken off the card. Do not purchase Vanilla Gift Cards!!!!

Terrible. Never had a chance to use the card. Soon as I activated it, the transactions hit and took all the money they gave me, the run around on the phone about a 90-day dispute and saying I have pending charges.

I just purchased a Vanilla visa gift card out of Walgreens on 190 Louisiana, Covington. Soon when I bought the card someone took my money off from it. I’m going to sue this company from all these reviews.

Absolutely bogus gift card that already had money taken from it for an Amazon and a Sam's Club purchases I did not authorize. Called Vanilla who was said they will send me a "dispute packet" I have to fill out, after which they will review and get back to me in 45 - 90 days. While explaining the drawn out process, which I had some questions about, they hung up. I will tell my employer NOT to purchase Vanilla cards as a gift as they are bogus!!

I bought a Vanilla gift card to make a few online purchases. Activation said wait 1 hour to use. I did so, and after first purchase, the card got hit for $199.99 by Paris Promo group LLC. 2 minutes after card was Activated.

I got a gift card from my work for 500$. Spent 230 dollars. Went to the store to use the rest and my card says declined. I only used it once and can not get no one on the phone .. The customer service sucks. It throws out numbers to you that don't match your card.

My 15-year-old daughter received a $125 Vanilla Visa gift card in May 2021, from my parents. The expiration date on the card is 8/28. The card was not used until today, 9/17/2022. She tried to use it today and it was declined at the store. She called the number on the card, and she was told a purchase was made on the card 9/7/2021 for $125 on Amazon. We did not make any purchases on it, as it sat in a drawer until now. My wife and I will gladly share our Amazon purchase history for the month of September to show we did not use the card. The individual my daughter spoke to at 1-800-571-1376 the listed contact number for Vanilla Visa Gift Card issues said she does not deal with disputes, read the card agreement, that is all that I can do for you. This isn't a dispute, a common criminal, called a thief, secured the numbers off of the card and used it before we did.

The store I bought the card from did not activate card. Sent the documentation they requested but they wouldn't admit to receiving my email. They told me to wait 24 to 48hrs for a response but no call. I called them 48hrs later and they STILL denied receiving the documents even though I spelled their email letter by letter and they verified it a handful of times. 12 days later no resolution. I will advise anyone looking to a get a gift card to look somewhere else. These people won't help you if something goes wrong. They probably figure since is a small sum of money it wouldn't potentially be taken to court so they do NOT CARE. BUYER BEWARE!!!

My card information was phished by a third party site that I was redirected to after clicking the wrong link that was presented by a Google Search, I thought I was checking my balance from the vanillagift.com website and didn't notice until after I had entered my card details that I was on a site http://mybalancenow.com - Soon after I entered my card details the available funds were used up in a fraudulent transaction, I called the Vanilla Gift card customer support and they were unable to stop payment on the transaction even though the payment had yet to post. The transaction was pending and even though I had provided all the card details, and insisted that the last transaction was fraudulent, Vanilla Gift would not cancel it. The only recourse you have for a fraudulent transaction is to wait until the transaction posts and then to file a dispute through Vanilla Gift, which I'm told can take 45 to 90 days. If your card details or phished or compromised this is the only way that it is possible to recoup your funds.

My employer gave me a $500 Vanilla gift card as Christmas gift. I filed a claim on 3/16/2022 for unauthorized use of my card and received confirmation of refund on 6/17/2022. They said I should receive my card in 7-10 business days. But I never received the replacement card, after numerous calling the customer service. Every time customer service says they either send a “follow-up” request or send a replacement card and I should receive in 7-10 business days. It’s been three months since the initial replacement card sent. I don’t think they took any action. They were waiting for me to give up. I would have given up if the money were smaller amount. Horrible experience.

I would give this 0 stars. I bought a gift card at CVS with $55 on it and paid an addition $5.95 to activate. Upon using it the same day there’s a problem. Customer service a joke, will send new card since it got stolen 5 minutes after buying it. I expressed my discontent and the woman hung up after not getting any of my information correct since English clearly isn’t her first language. My card better come, that’s all I am saying or else. Will never buy or use a card from here again. AWFUL!

I had $200 dollars given as a gift and I purchased a few things in a retail store. Needed to return and since the return was over $200 they deactivated my card. They stole $400 on top of the $200 so total $600 dollars is gone. I don’t understand why this company is legally existing. Do not buy Vanilla gift card. I’ve told everyone since don’t give this card as a gift to me. Huge lawsuit waiting to happen to them.

I received 3 Vanilla Visa gift cards. Each card had $100.00 credit. I called the visa gift card company before heading out to the store where I would be using them to confirm the dollar amount. The card company confirmed the amount & informed me that the cards were ready for use. When I tried using them at the store, they were declined, I had to try over & over & over again to get 2 to go through, the 3rd one was impossible to use.

I've had a lot of vanilla gift cards I purchased to shop with. Not once did I get my money out of it. Money is missing all the time. I thought it was just a glitch but if so it happened on every card. Blaming it on hackers may be convenient. If it's happening to lots of people (seems so with the reviews here).... I'm just saying..if it quacks like a duck..

I was given a couple gift cards for my birthday. Vanilla put a hold on one of them. I had to call and find out what the problem was. They made me jump through hoops providing all sorts of information and gave me a case number. Over the next 4 months I called back to get an update on my case. I was given the same response every time. They are busy. Their back office will reactivate my card as soon as they can. I called today for the last time and was given those same excuses. I threw my card away and it had a balance of $109.33. Vanilla refused to activate the card. Scandalous **!

This is the worst customer service I’ve ever experienced! They steal your money. They placed a hold of $75 on a gift card I was gifted with and are not trying to give me my money back. I sat on the phone for almost 4 hours. I think this is a scam business. Do not get a gift card from here.!!!

I received a gift card back in Feb and while checked the balance of the gift card the amount went from $50 to 0. I reached out to their customer service to report the unauthorized charges and they asked me to submit a form for them to investigate. Months after that received replacement card for $25. When I called them and asked why it was $25 instead of $50 their answer was "we are able to recover one charge “and no explanation why. I used to buy for our company their e-gift cards but never again. Nobody has time for this.

My brother bought me a $100 Vanilla gift card for my birthday on August 8th. I didn’t use till today so I was trying to pay for stuff and the card kept saying declined so I checked the balance and it says I have available balance of $0.00. So I called the them and they said it’s pending so I have to call them on 8/22/2022. This company is a joke.

I purchased a 100$ gift card so my daughter could splurge on some school supplies. Made one purchase. Now the card doesn't work. Took 3 days before they decided to send another one. Not sure if it will show. School starts in 7 days. We got screwed.

I received a $150 gift card for my birthday. I was able to use it at Walmart, a coffee shop and out to grab some lunch. I had around $50 remaining and when I called to find out my balance it was only $2.95. I checked my card balance online and found a fraudulent charge online from **. I had never heard of this company before. Until this charge came up, I didn't even know you could use the card to make online purchases. I called to dispute the charge and they asked me to call back in 7 business days to report the fraud, since the transaction is still pending. I was told to call back on Aug 12, 2022 and they will e-mail forms to be completed. They said it would take 40-90 days for the forms to be processed, but you would likely hear back earlier than that. If all goes well you would receive a new card and your funds reinstated (I'm assuming).

The card purchased for me for $350.00, unable to use at some retailers and once I tried to use it at a restaurant, the rest was stolen by hackers and it is nearly impossible to get a hold of customer service. Once you complete a form - now wait for 90 days to maybe be reimbursed? This company is awful. Don't waste your time or money buying any of these for anyone for any reason!

I purchased a $250 Vanilla gift card for my niece on a Saturday. By Monday, the card was hacked and used for online purchase in California. She lives in Arizona. After the 2 hours of waiting on the phone for Vanilla's customer service to pick up the phone, they stated I'll have to fill out forms and wait 90 days to be reimbursed. The customer service representative was a nightmare to deal with. NEVER purchase one of these cards. Vanilla knows that thousands of their useless cards have been hacked due to a security breach.

I bought a forty dollar card at Walgreens to pay back a friend only to find out that it can't be used overseas. No big deal, I'll pay it back through PayPal, right? Wrong, I got my card declined on PayPal. Tried to send the money to myself using Xoom, still nothing. Eventually, we just gave up and I agreed to pay him back next month. Then I decide to use the money at bricklink for a personal purchase, card gets declined, then I try eBay, still declined. Then I call up their customer service, get on the phone with someone who was routinely cutting out while also clearly just trying to move me along. Then I find out that the card isn't accepted by those merchants, even though the card says it's accepted any place that accepts visa. I put in a refund request that'll take 7-10 days and I hope that they'll actually like, give me my money back, only time will tell. Anyways, don't bother with them if you don't want a headache.

I received a $100 Vanilla gift card as an anniversary gift. When I tried to use it at a local store, it was an invalid card. The cashier told me that maybe it needed to be activated it online. I went online and the balance was 1 dollar and it was a pending transaction for an online scammer for $99 Called the customer service but it was just a waste of time. Please DON'T BUY IT!!

I won 3 Vanilla visa gift cards. After making one purchase I noticed unauthorized charges. I called customer service and was told it is a 90 day process to file a dispute! Not worth the time and/or money lost but will never buy these gift cards again as they don’t care who uses them, as multiple people have had this issue!

My husband bought me a $250 card for Christmas. Saved it for something special so when my son got married in February I found the special thing so after “opening” the card from its cardboard container and handing it straight to the cashier…I was told I only had $4.56 left. I immediately called the “customer care” number on the back and after at least 15 minutes of being on hold…I was told there was 3 purchases made “online” to tech companies I had never heard of. Was then told to file a dispute which took 3 months!!

As with many other reviews I see, Vanilla Visa and/or CVS stole 150.00 from me. I purchased a gift card from CVS for my boss. My boss tells me it doesn't work and down the rabbit hole we go. Added problem? Was sold a card but money was placed on a different card by cashier. So CVS says I need to contact Vanilla because they don't issue the cards. Vanilla says contact CVS because the receipt doesn't match card. CVS says they don't keep cards and Vanilla has the information. Vanilla says it needs the whole bar code numbers. CVS receipt only has last four. Etc. Etc. Etc. They have it set up to literally rob you. Do Not Buy Vanilla Gift Cards!! Thieves!

Horrific experience. There is no customer service. They lie to you. They see the merchant credited the money back to my card but their policy is NOT to return it to you. BEWARE. DO NOT BUY THIS CARD!!! It's a scam. They zero out balances on purchased cards. Didn't even use a card and it's a zero balance. No history of purchases. They steal your money.

I purchased a Vanilla Master Card Gift Card for $ 25.00 plus I paid $ 3.95 activation fee for a total of $ 28.95. I purchased that gift card on June 17th at CVS Pharmacy in 909 E Lumsdend Rd, Brandon, Fl 33511. Few days later, I went on Vanilla Gift Card's website to check the activation when I remembered they stole a $50.00 from me before.

I Was surprised to find a newly purchased Vanilla gift card empty of funds. Checking the balance I found that several charges had been made to a clothing store to the tune of 212$. I called customer service and reported the card stolen, and they canceled the card. I have not heard from them since if they had a email to reach customer service at that would be great not waiting on the phone for hours and have no follow up on a stolen card.

Vanilla is aware that there is a breach in their security with card numbers. As soon as I activated my gift card for $475 it was immediately debited before I left the store. I purchased the card from Wal-Mart. Company will not refund my money for 90 days and only if there is relevance to dispute.

Please do not buy this card. I can't reiterate this more. You buy the card, pay for it and realize that the balance is zero. You dispute and get rejected. It's one of the most bizarre experience in my life. The cost you pay for a plastic card and distress is just not worth it. In short, the cards are hacked, I have no idea how rampant is that. But buying this card, is the same as throwing your money down the drain. I suggest you donate it rather than letting a dishonest company profit out of it.

I purchased thousands of dollars in gift cards as client gifts. One by one, my customers came back to me saying the cards didn’t work. After hours and hours on calls I learned that the cards had been electronically compromised (even though they were never in the possession of the thief). I was able to get about half of the compromised cards replaced. The others were “reported as stolen” and replacements would be coming. Months later, I still have nothing. This has to be fraud and someone needs to make this company stop selling these cards that are so easy to steal.

I received a $50 gift card for Christmas, set it aside - just found it 6/10/2022. Phoned to see if still good that day about 3:30pm PDT. The customer service girl asked for the card number, security code and my name so it could be registered. I thought nothing of it since I was calling the issuing company. When I went to use the card today, 6/13/2022, it was denied. Called the company to find out what was going on. She said it was used on 6/10/2022 to buy product at an online site called 'essential' something, some clothing site. Never heard of it plus I don't buy clothes online. I filled out the forms and emailed back. After reading reviews here I have little hope to see my $50. This company should be put out of business.

Many of these Vanilla Gift card seem to be compromised. I received a Vanilla gift card. And it had been used by someone else. They declined my dispute and then continued to say that they did not receive my dispute even though I had an email confirming that they did in fact receive it. Weird. Weird, weird company. Do not get this gift card.

I received a Vanilla gift card as a birthday gift from my favorite brother. It was declined the next day after activating and verifying balance. Called and was told it was used months earlier (even the card was still in its original sleeve unopened) on two transactions totaling the exact amount that was loaded on the card. They told me it would take 30-45 days to investigate.

I was a victim of fraud 3 months ago while purchasing a gift card with vanilla. I filled out all the paperwork they asked and they still have not done anything about it. Call and call and get same crap. Nothing.

I got a generous $500 Vanilla Gift Card from my company on January 4, 2021. I was able to use most of it soon after I received it. But there was a balance of $19.86 which I tried to use at Daedalus Books yesterday. The book for $6.98 plus tax plus shipping came to $18.43, LESS than the $19.86 on the card. The card was declined. The Vanilla Card Instructions -- printed on Monday, January 4, 2021 -- said "If you have any additional questions or need assistance, please call us at 1-844-433-7898" so I called that number. The person at that number said they were no longer servicing Vanilla Card (probably they got tired of all the complaints) and that the NEW number was 1-800-571-1376. I called that number and - as you might guess - got no satisfaction. No live representative was available. There was no option to ASK for a representative. I told my company not to use this vendor anymore.

I was given a $100 gift card that is still in the packaging. Took it out to use. Card was declined. They said it was never activated. To get the money on the card I have to magically remember which exact person gave this specific gift card, and magically hope that they've kept the receipt. Because yeah - that's what people do when they buy gift cards. Never had this issue before. Also, it is not listed in their consumer agreement that if a card is not activated that it's on the consumer's side to resolve by procuring the receipt. So they basically stole $104.99.

My father bought me a 200.00 one at Walgreens. I get it register the card and started to use it that day. I went online and started ordering from Amazon. The first three items were under ten dollars then I purchased tattoo ink which was 49.00 then a couple more things after that purchase. The next day everything was cancelled except for tattoo ink. I was pissed. At 254 am someone took 110.00 then 7.00 then another 7.00 then .43 cents. When I woke up the next day 43 cents was still pending I called customer service and seemed like they didn’t want to help me. Told me to contact the person. All it said next to amounts taken was Samsung. And that it was someone in China. Well I told them the company, "No you find these people."

On May 24th 2022 somebody I know told me get to the Vanilla Visa card. I put $28 on it to get it at Walgreens up the street from where I live. I get home the money's gone. They don't answer. They said it will take 7 days to even file a dispute. Can't get a hold of them. I never even punched the numbers in the phone or set up a pin. The money was gone that fast and it kept telling me that that's the wrong number, that's the wrong number, that's the wrong number on the credit card number but I have the receipts. I have the receipts. I have the receipts.

Do not "GIVE" this company your money. After numerous calls (8) I finally got put on hold for 35 minutes, after hearing how busy they are "supporting customers during this difficult covid 19 time". A representative name Sky came on, she informed me that an educational company called MFC in Oregon, had been paid using the card at 3:47 pm. I informed her it was 3:31 pm right now at my location and time zones are hours apart. There was no resolution to where the funds went on my $50 gift card. The funds were used on 5/10/22 the day I activated and checked the balance on my card. She instructed me to call back on 5/17/22 to file a fraud claim, as there was no way to stop or reverse the transaction.

I purchased a Vanilla gift card for an online purchase, for the first time. They advertise it as being able to use it online, yet most online sites rejected it, because there is no zip code or address associated with it. They do not allow registration, not even a zip code. I called customer service, and was only able to speak to someone when I pressed: lost card. She confirmed that yes, it could not be registered, and she was sorry that all the online sites were rejecting it, but maybe other vendors might accept it. Do not waste your time and money on this card. It is useless.

On April 23,2022 at 8:55am. My husband and I purchased a Vanilla Visa Card. The card was put up with its original packaging that it purchased in. The card was still wrapped up in the Walmart bag, along with the gift card gift box. We took the gift card to church on Sunday April 24, 2022 to give to the graduation recipient. On Saturday May 7, 2022, while I am out of town for Mother's Day. I received a message from the recipient stating that the card had already been used. Called the number on the back of the card, and it started that there was an issue with the card. It must be activated at the store that it was purchased at. Went back to Walmart, they said that they can't do anything we had to contact the company.

I, like many others here, received a Vanilla PrePaid Visa card that was declined because someone else had fraudulently used it and drained the balance. Vanilla PrePaid either has a very lax fraud detection system or is part of the scam. Either way, customer service is useless. Fortunately, there are many alternatives on the market. I would strongly suggest using another company. Retailers selling this company's crap should take note that they are dealing with a scam operation.

I just received my 2 gift card replacements, but it took forever and they are hard to get through too. Then when you do, someone that doesn't speak English very well tries to get your cards activated. That took 1/2 hour because he didn't understand me. I did get my money back but will never rebuy a Vanilla Gift Card.

I put $500 on prepaid Vanilla card, I purchased to pay someone with, so I sent it, they said it was declined, so I called, they say fraud. I said no, so they said it was taken off hold. This morning I receive an email saying the card didn't work, so I called the company. They refused to refund my money without filling out a fraud report which there's no fraud, but they said they would not refund my money till I can prove I'm the owner of the card, but am I, seeing I gave it to the folks for payment, they said there was too many attempts to use the card & wanted me to tell them what those transactions was, how the hell do I know. I gave to somebody else. So now I can't get my money nor can I use the card, and they think this is legal. Oh and don't try to call corporate office, they say that they don't have one. That's a lie, so beware. Do not use, request all the stores that carry this card to stop.

More than 3 months waiting they still investigating, every time that I call I get the same answer. Today I called and I was hung up twice!!!! Do not buy this gifts cards. (See more reviews.) Bought $500 and got a $246.54 unauthorize charges.

I received a $300 gift card at my retirement party but when I went to use it months later, the account had been drained with 60 transactions of $5 in a matter of three minutes months earlier. I filed a disputed transaction report (#**) and was told it could take up to three months for that to be reviewed. When I called three months later after not hearing anything, I was told the file had been reviewed and no fraud was found, and the file was closed ten minutes before my phone call. I filed a police report with my local Sheriff's Department (#22-002010). I filed a written report to Vanilla's Dispute Resolution Department by both email and snail mail. It has been over a month and I have not received any communication from them. PLEASE DON'T EVER USE THIS COMPANIES CARDS, IF YOU RECEIVE ONE, REDEEM IT IMMEDIATELY.

I received a $40 Vanilla prepaid gift card for my birthday in January. When I went to register it, I discovered it had nothing on it. Called vanilla who said there were 4 charges of $10 each for google play. I submitted the proper paperwork the next day to get my money back. They said 90 days to figure it out. I called today, one day before the 90 days are up and they are “still investigating”. This is ridiculous. It’s $40 and they have to work with google. Do not buy a gift card from them. They are awful!

I have tried to purchase LED lights on gosund.com and used my Vanilla Gift Card through PayPal. The charges were declined. However, Vanilla Card put a hold on $41.97 and will not release it. After spending 40 minutes on the phone the only answer I was getting, I need to wait 8 days. This is not a refund but a declined transaction. Why are they holding my money for so long? At this point, I hope to get it back but after reading many complaints from other customers, I wouldn't be surprised if they come up with more excuses. I have filed an official complaint at **.

For my gift card with the balance of $950, Vanilla ecard customer service said it was expired. They refused to give the money back to me, and also refused to send the money back to the sender. I googled and found out the gift cards would never been expired. Wondering if it is legal for Vanilla to do such kind of things.

Friends gave me a Vanilla Gift Card. Before I ever used it, there had been three fraudulent charges for $170. After contacting customer support, which is not easy, the card was replaced with another card BUT minus $100. And it took 4 months to get the replacement. Receiving Vanilla Prepaid Cards/Gift Cards has been a horrible experience. They provide very slow and hard-to-reach customer support by phone, and do not resolve issues fairly. The cards seem prone to fraudulent use. I would NEVER use Vanilla Prepaid Cards/Gift Cards. I would not give these problems to another person as a gift, and never want to receive any such "gifts" in the future.

We were given a gift card for $150 back at Christmas time in 2021, used it twice at Dunkin Donuts before the card was declined. Turns out the remaining $130 balance was stolen by some shell company that has no address or phone number. When we contacted customer support, they forwarded us the paperwork to "open an investigation" and would get back to us within 30 days. 3 months later they won't return our emails or calls. Any attempt to check the balance of the card to see if issue have been resolved have been met with the card being erased from the system because the numbers I enter become invalid.

Cannot be used to send money to friends or pay bills if you use Venmo / Cashapp / Zelle - which feels like an arbitrary limitation. Was given a few cards from work as a bonus and asked Vanilla if I could consolidate them into one card so I could use all the funds on one large purchase. Was not an option according to customer support. Because of this I can't really use the money how I actually want. You also can't perform a partial payment with the card. This means I will likely never actually spend the full balance and am annoyed that I have to 'finesse' my spending to get the full value out of the card. Their virtual cards feel like a very limited and poorly designed product. These limitations are not stated up front and make using the cash you've been given difficult. If you're a business I'd recommend choosing any other way of sending money instead of Vanilla.

I filed a dispute with Vanilla gift cards, and have tried for months to get my money back. I filed the dispute in October 2021; and as of April 10, 2022 I still have not gotten my money back. I've held for as long as an hour sometimes. Most recently a supervisor named Velvet got on the line and introduced herself. After that she refused to say another word. Just sat there on the line. DO NOT buy these cards. If something goes wrong, they keep your money and do not really attempt to make you whole. I don't have $500 to give away; but that's what I did. Sad.

I purchase my Vanilla gift card $50. Went to use it online. Could not use it. Verify that the site that was valid. They said it was valid on the site. Went to use it again. Every site said invalid card. Called customer service. They told me it caught is good. Don't worry about it. Go use it at a 7-Eleven somewhere. Customer service at my opinion because I wasn't going to use it at a 7-Eleven where I needed to use it. It was invalid. I told the lady I even tried to buy on your own site a e gift card and it would not let me on your own site so if it's so good why wouldn't your own site allow me to buy an e-card.

For Christmas we bought a Vanilla gift card for 250.00 for my daughter. She went to use it the first time and the balance was zero. We called on 12/26 to report the theft of her money on the card. We were told had to wait to report it till Jan 3rd. We called back on Jan 3rd and was told we had to fill out a dispute packet. I Emailed them 5 times the dispute packet on Jan 4th. I Called customer service on 1/26- I was told have to wait 20 days. 2/21 I was told that they didn’t receive the packet from Jan 4th until I threatened to get a lawyer then they decided that they did receive the packet on Jan 4th. 3/16 -I was told they have to wait 90 days. I said, "We are 92 days and can't get a answer on the phone or email." So After holding several minutes to reach someone and the call being transferred and me reading from notes and emails to different employees I have sent to them I got a different answer each time.

This $50 Gift Card was not accepted by any merchant. Vanilla customer service had me send in documentation on the card and then told me that the documentation was insufficient and that the card was not active.

Do not ever buy these, Vanilla prepaid cards are known for having many fraudulent activity. This company has no problem letting fraudsters compromise customers' cards. And my story is similar to other reviews on here. I bought a visa prepaid vanilla card on 3/22/22. I checked the balance and it was loaded with 100 dollars and activated. Fast forward April 1st I bought something from an online merchant for 58.02 and it went through with no issue at all.

My son got a 75 dollar gift card. There was ambiguous information about a 5.95$ fee associated with it. We tried 75$, 69$, 60$ It finally went through after a bunch of failed attempts. The website shows a half a dozen 1.15$ fees to use it. It's such a scam. It's hard to believe this company is in business and gift cards are a thing still when they always rob you with fees. Of course there's no one to talk to at their customer service number -- of course!!

Purchased Vanilla Visa Gift for my son's birthday. He tried to use less than an hour after it was purchased only to get a message stating "insufficient funds." I went to Vanilla Gift Cards website to check the balance. It showed a balance of zero. The entire amount of the card had been spent on a purchase from a nail salon. I called the customer service line listed on the back of the card. I was on hold for 48 minutes. When I finally talked to someone, they told me they would look into it and if possible, they would refund me. They never did.

I received a Nella Visa electronic and prepaid gift cards from school as well as gifts from classrooms. This is the third time I’ve received the card and it’s either had a portion of the balance or no balance at all. Talking to customer service was a nightmare they were no help, they insulted me and called me a liar, I’m out over $600 from the three gift cards I’ve received as gifts. Total scam. One had a $9 balance on $100 card that I had never used, and in fact, the charges were made before I ever opened it. I will NEVER recommend this product!

Currently I have found that my several Gift cards have been used by someone in other states. The customer service only e-mailed me the form for fraud for me to fill in two months ago and I e-mailed them back, but they never replied and solved the fraud. This is bad Visa Card which is not safe and secured at all!! Please don't buy Vanilla Visa Gift Card anymore!!

I received a Vanilla Visa Gift Card $500 as a gift. When I went to use it there was nothing left, zero balance. Calling customer service was a nightmare. No one picks up. I got an automated message telling me bogus information how mysteriously my money was spent. It made absolutely no sense; mathematically or otherwise. It's out of a bank in Georgia which is unreachable. After research on Sutton Bank, no human being to speak to- Now on the back of the card it says, "...Member FDIC, pursuant to license from VISA U.S.A..." Who do you call from Visa USA? I got the Philippines and he was no help.

Gave Vanilla gift card, friend received card and no numbers were printed on it! Unable to use…! I took a picture of the card, I didn’t have receipt for the gift card. Threw it away. Won’t refund my money!

If I could give negative stars, I would. I received a gift card for $500. There was only $1 on the card when I went to use it. There had been a bunch of fraudulent transactions. Customer service didn't care when I contacted them. Some Christmas gift this was.

Purchased $500 gift card. Gave as gift the next day. Zero balance, showed $500 charge for Amazon.com. Called Vanilla. They couldn’t care less. Called Walgreens where it was purchased. Called Amazon. No one would help. Filed police report and disputed charge with my bank. Nothing. Do not ever buy a vanilla gift card.

Please do not purchase these gift cards. I received a Visa Vanilla Gift Card from my daughter as a Christmas gift which should have had $50. Upon calling to make sure it was activated prior to spending, I find that it only had $4.00! I called the company (Vanilla Gift Card) and was told I was correct in that it only had $4. I asked who had made the transactions to which they could not reply but said to call back later. I explained that it should NOT have been used prior as it was received in a SEALED package. They could not help and said to call back later.

These cards were used in a phone scam against an elderly couple. I have jumped through hoops to stop the payments and then to try to get the money back. They have promised me to refund the money numerous times but always tell me to do something else, and like others here, every time I call now, they disconnect me. I honestly believe they are involved in the actual scam callers themselves. But I will NEVER use one of these cards and highly advise you to never buy one! It seems that all I have read about them is that they are a scam. I have called 20 times and gone through all the push this and push that to no avail so far...

Purchased a $100.00 gift card. Check the balance the next day. Money was there. Went to order something on Amazon and come to find out funds were already in transactions with some Fandual Stardust online casino game. Do not, I repeat do not purchase these cards. Called customer service and after a 20 min wait, they refuse to help.

I received a 100 Vanilla gift card from my parents. I checked the balance. Check out fine. The next day gone. Customer service was nuts. No live agent. Until the next day now I have to fill out a packet and wait 45 to 90 days. I feel like it's a scam. Do not buy this card.

Received a gift card at work. Went onto the website to assure it was active. Immediately the card showed a PayPal purchase for the entire amount. They did nothing to help except gave me a phone number for PayPal then allowed the transaction to go through.

Don't ever buy one of these cards. We purchased a $50 card for our son as a Christmas gift. Before we could even use it someone had drained the card at "UNIV OF NORTHWESTERN PAYP." We notified this company within a couple hours of the unauthorized charge, but were told they couldn't do anything about the pending transaction until it went through. Then had to fill out the forms to dispute the charge. It is now 2/28 and my son has still not been able to redeem his Christmas gift card. This company should not be allowed to sell a product with the Visa logo, implying that our money is secure when it is anything but. I will never purchase another Vanilla Gift Card and would suggest you do not buy one either. Otherwise you could have your money stolen as well.

Do not buy one of these cards for any reason. I received a $250 gift card that was hacked before I even got to use it. 2 different charges for small amounts by 2 different people. This was a brand new card never activated by me. I contacted them and they shut off the card. Took 90 days to resolve and they said not their fault, contact the merchant. They were supposed to issue a new card and it never came. STAY AWAY FROM THESE CRIMINALS!! THEY ARE STEALING PEOPLE'S MONEY....

Purchased a $300 gift card for my inlaws for Christmas 2021. They went to use the card to find out there were no funds available on it!!! I filed with FTC and BBB and no luck with the Visa reps responding so all they can do is give them a bad rating! These should be banned from store shelves. DO NOT PURCHASE THESE!