Vanilla Prepaid Cards Reviews

My mother in law was scammed by an email and purchased 2 $200 Vanilla visa gift cards, took photos and sent them to the “friend” in need. When the scam was discovered the next morning and I checked the cards, the funds were still there. I contacted Vanilla customer service number on the back of the cards immediately and explained the situation asking if I could transfer the funds to my credit card before the scammer used them. The customer service person said yes and acquired my Visa credit card information, my name and personal information to transfer the funds. They gave me a confirmation number and said they will transfer the funds. I called a second time to be sure this was how to handle it and got a second conf. Number.

I bought $25 Vanilla gift card for my teen to take it to his sport competition last Saturday, so that he can buy some food and also because I didn’t want to give him my credit card for this. Of course I registered it. Do you think my kid was able to eat his lunch with his team this day? Of course not, otherwise I wouldn’t write all that here. That “vanilla” was declined when he tried to pay $14 on it at the cafeteria. In short, this gift card was just a waste of money.

My son received a $75 Vanilla Visa Gift card as a gift. The packing was perfectly intact. When he opened there were four digits scratched off the front and the security code on the back was also scratched off. It seems this is a COMMON problem. I have no idea how this company is still able to sell these cards. It’s an absolute scam. We have tried contacting customer service multiple times with no success. I have filed a formal complaint with the FDIC as I believe this entire company is a sham. Do not buy!!!!

DO NOT BUY A VANILLA GIFT CARD. I know the balance I have remaining is greater than the voice recording says. They don't have an email address for contacts and the telephone line will not allow you to reach a person. I tried to use their website to see my last transaction-an option their website claims is possible and when I tried I was .... sent to the Target.com website. I have used other Visa gift cards in the past and never had problems. AVOID THESE THIEVES.

I purchased a $200.00 gift card at Walgreen on 6/16/23. Opened the card and last 4 digits on the card were missing. I called Customer Service and they advised it would take 7 to 10 business days to receive a replacement card. On July 2nd I called and asked where my replacement card was. Customer Service rep asked for my address and when she read the wrong address to me she advised that an error was made on the address and she shut down the card that was lost in the mail. On July 7th I received the card that was mis- addressed.

I bought 3 cards. They never worked and I was told they would send me new ones. They never did. Ripped me off. Worse experience ever. I've been waiting 4 months. I sent them all the info several time. They are rude and have been lying to me. I will provide proof. Just ask. I will make it public.

I received $50.00 gift card. My first attempt was rejected. When I called, I was told that my purchases must be less or equal to card value. Next time I tried to use it, it was rejected. When I called again, I was told to try somewhere. Third time, same result and guidance - try again elsewhere. As of yesterday, I have made 8 attempts and nothing has worked.

My mother sent me a $50 Visa gift card purchased from Walgreens in June. She came to visit me this past weekend and brought the Gift card receipts. I contacted Walgreen to replace the cards. I was told to contact the Merchant (Vanilla). I called Vanilla and spoke with a representative today, explained my problem. He asked for the card number. When I provided it, he transferred my call to the cue during the middle of me speaking. I got another representative. I asked for a Supervisor to report the previous representative once I was assisted. This representative asked for the last four digits of the card number. As I gave it, the call was transferred. I just heard music. I was on hold for 45 minutes. I hung up and called back. I held for just over an hour. I got a supervisor who took my dispute with outlandish requests. He asked me to submit a copy of the receipt, Driver’s License, and proof of address such as utility bill.

I purchased a card and the three digit security code on the back could not be revealed to allow activation. Box seemed to be covered with a very had adhesive. When I tried to call customer service, it doesn't actually connect you to a rep but gives you information on trivial pieces of information and no mention of the security code box.

I bought a gift card online on father's day and after I tried to make a purchase they said that the card was on hold, I understood why they would put it on hold considering it was sent through an email and you never know the possibility of somebody making a purchase hacking through the card. I called them the next day and they said they would send a replacement card in 7-10 business days. I waited for a week and still didn't see it in the mail but I tried to be patient and wait a couple more days. At this point I had almost been waiting 2 weeks so I decided to call the number on the back of the card to see if it was still being sent, the lady told me the same thing - to wait 7-10 business days. It didn't make it any better that I waited for 30 minutes to be put on call to hear information I was already informed about.

I received a gift card for my birthday and reported that it was all ready used. And never heard anything back. And sent papers to refund and to have it investigated. Nothing. No response at all. Never!!

Gave my son a $100 Vanilla Visa Gift Card for Father's Day.... I purchased it at Walgreens and looked it over carefully to make sure it had not been tampered with. He opened it last night... And saw that 4 digits on the front and the security code on the back were scratched out! So I called the number on the back of the card and told them what happened! Got someone in India... They asked me for my full name, address, phone number and birth date... Then they proceeded to tell me that I needed to email them a copy of my receipt, a copy of the front and back of the card and a copy of the front and back of my driver's license! I'm still not comfortable sending my driver's license that has all MY personal info. on it! I asked if I could conceal my DL number before sending it and he told me No! They would not accept that!

My son received a $100 Vanilla Gift Card (Visa card) for his high school graduation. He opened the card (the package was sealed) and somehow 4 of the 16 digits of the card as well as the security code on the back had been scratched out. It was not usable. He took it back to the CVS where it had just been purchased by his friend the day before and he had the receipt from the purchase. They were kind enough to believe him and replace the card (there was still a $100 balance on it at the time). He received his replacement card and the CVS manager had him buy a pack of gum just to be sure it worked. It did. He then took it home and activated it. That evening he tried to use it at a restaurant and they told him it didn't work.

Frustrating, embarrassing trying to use a $50 gift card my friend gave me for my birthday. Card was used by scammer! Had to start claim. Who knows where this went. Up to 90 days to find out. Please STOP buying these cards. Nightmare.

My story is much like the others on here. I was given a $100 gift card. I opened the package, verified the funds and put it down for 2 days before I tried to use it. Went to the store, loaded my cart and proceeded to register only to be embarrassed. The card was empty. Called to get balance $1.95. Can't be. Checked transaction history to find 3 -$32.82 transactions were made via Paypal. How could that be when the card was in my possession the entire time. Customer service was a never ending hold cycle. Hung up once I found the online community has experienced the same scam. Do better Vanilla. Do better.

I tried to purchase in Walmart using Vanilla gift card, I know I still have $60+ left on the card however I got declined twice. When I checked Walmart receipt it says declined so I ended up paying my own card. I checked the balance online. It came out there’s transaction of $26.95. What a thief. No wonder they have a bad reviews.

I received a $100 gift card as a graduation gift. Somehow this card was already activated and all $100 was depleted at 8 AM at Target. I was skeptical that I went to Target at 8 AM on a Tuesday and purchased anything-- cross-checked it with my Google timeline to find that in fact I had not gone there. Nor did my bank debit or credit cards reveal any excess charges from Target. There's definitely fraudulent risk involved.

I just opened my card today and checked the balance just to make sure I was actually $50. (I got it from my baby shower last week.) It had multiple Google charges after it was purchased (on 6/3/23 and charges were from 6/4 and 6/5) so there is $0.05 left on a card someone spent $50 to give to us... I called to report it and when there was FINALLY an answer they acted like they could hear me and hung up. Don't waste your money. Just give cash.

Bought A 45 dollar Card and it won't even work. THIS IS A SCAM. Website won't work. The phone call doesn't help. Whoever runs this company let me quote a Bible verse to you. Revelation 21:8 "But as for the cowardly, the faithless, the detestable, as for murderers, the sexually immoral, sorcerers, idolaters, and all liars, their portion will be in the lake that burns with fire and sulfur, which is the second death.”

I called number provided on back of the card 5 times to report fraudulent charges on it and it never connects, just automated message keep playing and eventually disconnecting by itself after 30-40 min. I tried different times of the day and different days.

I received a Vanilla VISA Gift Card, but am unable to activate it by phone or online. I called Customer Service several times but am always on hold endlessly. Researched online and see that this is a common complaint in USA and Canada. This product is a scam!

I have bought so many Vanilla Visa Cards and had 0 problems until the last two cards I have bought and they keep putting them on hold. I don't know if it's because I buy from multiple different websites or what but it's getting on my nerves because you can't really contact customer service without being on the phone for hours and I wish they would get their ** act together. I have definitely spent close or over $1,000 on these.

If I could give 0 stars I would. I had received 3, THREE Vanilla gift cards from different people and all 3 had transactions on them before I could even use them! I've been fighting with them to get them reimbursed for the 1st two and now this morning tried to use the one my daughter gave me and it was already compromised. People use their hard earned money to give gifts and they are being ripped off. DO NOT BUY VANILLA GIFT CARDS!!!!

This company is a scam, please, do not waste your money to buy it. I received this gift card of $50 two weeks ago and tried with multiple store, it does not work and you will not be help by their customer service.

I have 2 gift cards and when I tried to check the balance I was told there is an issue with the cards. I've called Vanilla 4 or 5 times, been on hold for hours and was never able to talk to someone. I want to know what the issue is???? I will never buy a vanilla gift card again and will not recommend them!!!

I purchased a $100 card and only registered it on Amazon. I made a purchase and had $44.00 left. A day later I went to make another purchase on Amazon and it was declined. After 2 days of on and off trying to check the balance, it showed 2 payments to someone through PayPal of 20.99. I tried contacting Vanilla and after an hour on hold I managed to get a person. She took all the information and told me it would be 45 to 90 days for them to investigate it. They deactivated the card which still had funds left on it.

My card was used before I even activated it. It had a balance of $6 on a $100 card. I called customer service the first time and it took 32 minutes for someone to get to me. You have to listen to this god awful (I think Lynyrd Skynyrd in loop). Had to give them all the info. About a week later got an email that I had to send them a copy of the receipt and front of the card. Was told to call back in 10 business days. I called back and waited for 37 minutes on the phone. The guy answered and I started to give him my case number and was disconnect. I sit here now waiting on the phone and it's been 26 minutes. This card is a scam. Don't buy! I still have no resolution for my $100 gift card.

I have used Vanilla prepaid gift cards for over a decade, for travel, reservations, restaurants, gift giving, online shopping, groceries, and more. They are acceptable at any location accepting VISA. I have been totally satisfied with the ease from purchasing and activation, to making purchases. Great way to protect your personall accounts from scammers and I have an online record of my purchases.

The gift card I was given can't be used in most stores - physical or online. The only place I could find is a coffee shop. The Vanilla Gift website doesn't really work either. Want to check your balance or activate your card? Good luck with that. All you'll see is a "system error". Want to call them? The only department you could possibly reach is the one to report the card "stolen".

Was given a $50 card as a gift. Tried using it 3 different times, all declined. A few days later was curious and checked balance, it was used up at places I hadn't been to. Called customer service and after 30 minutes talked to someone. Said they couldn't do anything because the charges were pending. Said I would have to call back in 8 days to dispute the charges. This company rips you off.

Received a Mother's Day gift card for $50. Activated on 5/19. Went to use the morning of 5/20. Declined. Only 08cents! Company change my pin #. When I went online now says card invalid. I'm writing to the BBB. I will not allow this to continue. People work hard for their money for it to be stolen by this company. I encourage everyone to report to the BBB to shut this business DOWN!!!!

☆DO NOT BUY!!! This is the worst company. My $300 gc wasn't active 5 minutes when it was "used". It's incredible the amount of time I have spent on hold with them trying to get answers. Still haven't fixed anything. Is there anyone out there that can advise on some kind of legal action towards this company?

The company sent me new cards to replace the defective ones.

Was given a $100 gift card for my birthday. Upon opening the completely sealed package I found the card number on the front was missing the 3rd set of numbers and the ccv was missing from the back. I assumed printing error and tried to use it in store. But in store it wasn't even recognized as a card when swiped. Called customer service and after 20min waiting they said they wouldn't do anything for me unless I had a receipt. My grandmother is the one who gave me it snd she unfortunately just buys gift cards whenever she has money too and saves them for gifts so we had no idea when it was purchased. We did go to her local Walmart she shops at but they weren't able to find the receipt. Called customer service back and told them I couldn't get the receipt but that I had the card and packaging and would send photos or even mail the entire card in but they refused and just said they won't help me without a receipt. Even though it was their issue.

My employer bought a Vanilla gift card for me. I tried to use it for purchases online and it never worked. At some point, after trying the card a few times, the link to view the card information wouldn't even work, so I couldn't call customer service. Some months later, I got my employer to reissue the link to view the card and it showed it was on hold. I called customer service, waited over an hour to speak to someone. The person I finally got a hold of asked me a lot of the same questions over and over again, then told me they submitted a case and I should hear something back within a week. I did not, so I called again, this time waiting about 40 min to speak to someone.

Don't ever buy from Vanilla gift, bunch of dog** scammers. =They don't care about you and your money is likely to be stolen the moment you purchase your card. Probably a money laundering scheme. Customer service is useless, hangs up on you.

Phone Customer Support - WORTHLESS. Gift Cards - WORTHLESS. Scammers who try to make you deposit cash into a Bitcoin ATM have a better organized system and better human interaction and you can always say no to them. VanillaGift is a scam that you cannot get out of, once you get a gift you are trapped in a never-ending scam where the gift cards are empty and they just literally hang up on you or put you on hold for hours. Cards bought in stores are empty before you get home. Even the new replacement cards sent in the mail are already empty. This is nothing but a Ponzi scheme. They just keep taking in cash and people never get their cards. Tried to give 5 cards out to employees as gifts, all empty within 2 days, from everywhere in the world except where they were purchased. Replacement cards took a month to arrive and are empty right out of the envelope. How are they still in business!? Oh right, they stole all the cash lol.

I received one of these cards as a gift ($100). I took it out of its originally packaging and tried to use it yesterday 5/7/23. The card was denied by a major department store (actually they said there was nine cents left on the card). I called Vanilla (1-833-322-6760). After spending 20+ minutes waiting to get a "customer care agent", the woman located in SE Asia, said it had been used in February 2023 at various times. She said she would be happy to file a claim, but she needed my D.O.B., address, name, etc. I did not give this information. Vanilla is a nefarious company and I am afraid of identity theft-- felt like I was talking to an devil. Please do not buy this card for anyone-- It is stressful for the recipient and is definitively not a gift.

Daughter was given $50 prepaid gift card for her birthday, activation receipt was not attached. When attempting to use the card, it was declined so days later I am looking online. Online it states "encountered a problem", waited on phone hold for 10 minutes and was asked to provide a picture ID and receipt information as there was a problem. I repeated, this was a gift and no receipt was attached. If this company is legitimate, they can see right in front of them if the $50 was already used by someone fraudulently. Instead they "transferred" me to their fraud department and my call was dropped. Is this worth $50 to me, no...but just wanted to put it out there that this is a company I will never purchase a gift card from!!

I got a $500 card for myself so I could purchase something online. When I got it and tried to buy something, it said there was an error with my card. So I tried to check my balance and the the website said there was also an error?? even though I was looking right at my card's details. I tried to call customer service but I was on hold for 2+ HOURS. Ridiculous. This company is a joke. Just lost 500 dollars.

This is an unacceptable prepaid company with which to do biz. I am never able to determine my account balance. Really, how hard should that be? I am always informed to try back later. Four score and seven...

I purchased this gift card in US and tried to use it online this year for a web purchase and couldn't use it, went online to check and seem to be no good. I called customer service almost 5 times now since then and every time I had to stay on the phone for good one hour or more to get hold of someone. Talked to few reps and they told me this card was compromised and they will take all my info to send me a new card, by the time they are taking the address over the phone, call drops, happened 3x already. I have not used this card, and not sure how this card is compromised. I have tried to reach the supervisor and no luck since then. I am still trying, this is really frustrating.

We purchased a Vanilla mastercard gift card for over three months ago, but was not able to use the card for payments online. Nine out of ten times of using the card, payment did not go through. If you want to have a giftcard to use online, don't use vanilla giftcards.

I received a Vanilla Visa card for my birthday and used it at a local restaurant. The card was declined, though the staff attempted to run it several times, and I had money on the table to cover the tip and the rest of the bill. I also gave them the receipt and packaging from the card. Today I called the number on the back of the "gift card" and checked the balance. Again, the company claimed it was not a valid number. After running it a second and third time, I had the same result. I waited for customer service for 30 minutes and was told the card was rejected because restaurants do that if the bill is over the card limit. I was then told the card was valid. I asked for a supervisor. After another 30 minutes I spoke with "Loria" who claimed to be the supervisor. She finally agreed to request a refund check for me, but said it will take 3 weeks. DO NOT BUY THESE GIFT CARDS.

Absolutely terrible customer service from start to finish. It all started 1 month ago when my card was declined. So… I was instructed to cut it up. Which I did. And I’ve called Vanilla Prepaid Cards and have spend hours on hold. But I think they just want me to give up which I won’t at all.

I purchased a $140 Vanilla gift card to use online and everywhere I tried to use it said I needed a zip code. I went to put a zip code on my card on their website and it said there was a problem with my card. I called customer service and they were no help at all in unlocking my card. I have purchased a vanilla gift card before and had no problem putting a zip code on the card on their website and she said that you can’t attach a zip code to the card, even though I have done it previously before. She said I had to get a new card which would take 7-10 business days, so I asked for a refund which she said would take 3 weeks and I had to send in documentation to verify my address. Such a hassle and waste of time and who knows when I’ll actually get my refund. DO NOT PURCHASE A VANILLA GIFT CARD, unless you want something to go wrong.

I received a Vanilla visa gift card for $100.00. When I used it there was only $1.83 left on the card. I sent in the dispute paperwork and they found someone had comprised the card most likely computer generated for the numbers. 2 hours on hold each time I called and 20 emails later. They only sent a replacement card of $78.22. I called again and they stated I had to wait 48 hours to reload the card from the merchant. 2 week later, still zero balance. There was also another gift card I received and there was 0 on it also. No merchant receipt since it was gift so I am out another $100.00.

I received a Vanilla Prepaid Card in December of 2022. The card was not activated on site, although I provided the receipt and all information to Vanilla Prepaid. I have called CS at least 10 times and continue to be told that my case was being investigated and I would hear back in 24-48 hours. No call back, no communication. This has been the worst customer experience I have ever had.

I hadn't had a problem with them in the past until these past 2 days. I bought a $65 card, paid in cash, and when I got home, I found out that the employee who checked me out voided my order and still took my money. When I tried to check my balance on the website, it told me a system error occurred. I went back to the store, told a manager, they refunded me and I bought another card. This one seemed to have worked when I got it. I put the info into their website and it showed my correct balance. I bought something off Amazon for my mom, checked again, and the balance had changed accordingly.

Multiple cards received as gifts, two which were invalid from the start. Horrible customer service - talks over, doesn't listen. After 40 minutes I find out they have to file a claim which two weeks later asks for the SAME information I already provided. Month and half later I receive a replace which DOESN'T WORK. Absolute joke. Why anyone would buy these is beyond me - use cash.

These cards are ripoffs. Purchased card on 12/24/2022. Card was never validated at the retailer --- system error. Company was CVS Pharmacy in Crowley, TX. CVS did exactly what InComm (Servicing company for Visa Vanilla) is doing. I have the gift card, the receipt I paid. Sent to InComm 3 times via fax and email. Every time you call and wait UP TO An HOUR for someone to get on the phone they say they never received it. Then say they will expedite to their superiors, you'll be contacted within 24-48 hours --- **. CVS Pharmacies DO and SAY the same exact things EVERY TIME you call. Must be in partnership with each other. Today is 04/06/2023 and neither company has given my money back NOR activated the card I have in my hand. We'll just continue to follow through and record every phone call and communications. DO NOT WASTE YOUR MONEY!

If you get to the Vanilla gift site from Google and try to check your balance it will lock your card. Then you have to wait on hold for 45 min. only to be told they will send you a new card in 7-10 business days.

I had gotten several Vanilla prepaid cards as a gifts a few months ago. I called the number to check the balance on the back of them. When I called the lady gave me the balance on them, and I wrote what was left on the card. Today I tried to use them and none of them work. I called back and they told me that every card I had was a zero balance. That leads me to believe that the lady that took my info over the phone stole my money off my cards. It was the very next day that I tried to use them all zero on five cards. Never purchase from this company.

Received the Vanilla VISA gift card from my parents for a birthday. Opened up the package and tried to use it at the grocery store. Card was declined after multiple attempts. Took it home and went to the website to see if I could check the balance and see what was the issue. After entering the card number and details, simply received an error message. Called the customer support number which asked for the card details, and an automated system explained "there is something wrong with your card."

I tried to use my $200 Vanilla visa card. I went online to check the balance to be sure I remembered the amount. The Vanilla gift card check balance site showed that yes the balance was 200. Within minutes I went to amazon to load my amazon account so I could make a purchase. It was declined. I tried several times thinking maybe I entered wrong. Nope. I went to vanilla site again and the site itself would not work for this card, it was not a site error because it worked for my other card just fine. I tried and tried and tried. It kept saying to try again. By the time I got into the site the next day the balance was 200. I did the same thing with amazon. Again Declined.

I received a Vanilla Visa Gift card as a gift. I opened it according to instructions and the bar code was defective and part of it came off. I have called this company several times and I have been on hold over 20 minutes each time. I am wondering if this company is trying to make it difficult to use the card in order to retain the value.

Just want to comment again that Vanilla gift card solved my problem about my missing money and has reimbursed me by sending me a new card with the money. So I will change my review saying that in a month they solved my complaint, so I have not even lost my money. I will still give it 4 stars because no one should really steal your money from your own card. Thank you Vanilla.

I have purchased a gift card for my niece birthday from Walmart and it came to my attention later that the card is not activated despite I paid the activation fee and when I provided all the documents they mention it would take 7-10 business days. That's so disappointing.

I purchased a Vanilla gift card from Walmart and trying to activate, it was the worst and 1 hour later has no funds, I call the customer service and they ask me about my bank account and license number.. and they say my card was locked and need some kind of proof who I'm. Go back to Walmart and returned and they say, call customer service...

Got the card on a Friday and by Sunday someone had cleaned the funds out leaving me with 3 cents. Had problems at first with card it didn't work but I finally got it through to customer service and they fixed it. Then it got hacked of over 250.00. It takes 40-45 days to fix.

Like others without sending a copy my driver's license, along with the receipt and copy of the card, customer service won't help. I'm not sending a copy of my driver's license to anyone. No CCV # on the back. Can't use.

I am now certain that this is an internal crime of some kind. Two cards were simultaneously drained, one was cancelled and a replacement card was supposed to come in the mail. The other one was supposed to be investigated after 90 days. The one that was supposed to come in the mail never came. When we called, it was never actually sent. We were told it would be sent again. It never came. So we called again and again they said they would send it they did not. It was never sent. So we asked for a refund and they asked for a picture of our drivers license and the receipt for the card and said that they would give us a refund.

I bought one in December of 2022 for $500 for a vacation I was going on out of state. I booked a hotel room the day I bought the card and I should have had $400 left. Thank goodness I had cash with me on vacation since the day after I booked my hotel someone used my card in the state I was going to go to on Pay-per-view. It is now March 2023 and I still have not received any information or my money back despite the numerous phone calls I have made to the 'customer service'. And when I do call the customer service number I am put on hold and 'accidentally' disconnected. They still owe me around $400.

Bought a Vanilla Visa put $80 on it and when I went home there already was a charge for same amount I put on. I immediately call the number on card (my phone said number was a suspected scam) when he comes on the phone he proceeds to tell me they are going to let the charge go thru and I need to call back on the 23rd of March 2023. This happened on 15th of March 2023. He said I can then put in a dispute on the charge. It doesn't make sense. It makes me believe the 1-833 number might be in on it.

I was given a gift card by my mother in law that she paid for and when I went to use it was put through circus hoops to activate, their customer service is a joke and they clearly don't care about it.

Purchased a Vanilla gift card in the amount of $150 and used it once for a purchase of $142.01. I checked the balance a few days later expecting to see a balance of $7.99 but someone had used my remaining balance the day after I activated the card, for a purchase to woow global inc. I have never made the purchase. How is this possible when the card has never left my wallet? Thank god I used the card on the first day otherwise they would have gotten all the money.

This card is useless. You can't use it everywhere as claimed, only if the merchant accepts. So far if gone through a dozen websites and wasn't able to make one purchase with this card. Should not be sold. The customer service is a joke telling me I have to ask merchants if they accept the card. Nothing but a run-a-round and totally disappointed in how customers are interacted with. Not to mention I was on hold for an hour before I spoke with someone and was told it could take up to 24 hours for the card to be active. That is not acceptable. I can only say. Stay away from this card. This company should not be allowed to have any card on the market so that customers can be scammed...

I bought the card from Walmart and used it on the interact machine and works, but not working for online purchases, after following all the steps, there was no tab to register the Postal code or register the card and guess that my card has been blocked, calling customer service waiting for hours and hours (All the representative are serving to another customer). This is what you can hear, Waste almost half a day to reach customer service and still no success, I doubt I will get my money back. I will never buy Vanilla Prepaid credit again.

On 03/07/23, I called customer service about transactions I didn’t make. After 1 1/2 hours, the word “unfortunately“ was the only thing this guys know. They are thieves!! You will regret it if you buy it.

DO NOT BUY THESE GIFT CARDS. Spent $200 on a defective card; even though I have the receipt showing amount -- $200 deducted from my account -- the card was defective from the start as the 16 digit number contained only 12 digits. They also did not print a CVC code so the card is inoperable. Despite providing a driver's license, paid receipt showing card code on back of card, a picture of the front and back of card, the company still has not refunded the $200 we spent. Walgreens should pull all these cards from their shelves. This is consumer fraud.

Purchased a $200 gift card from Walgreens. Went to activate it but the card was damaged. Went back to Walgreens but they said they couldn’t do anything. I would have to call the gift card customer service. Called as soon as I got home, lady took all my info and told me I would receive a card in 3-5 days and this card will be deactivated. Asked her if there was any way to speed up the process, she said no. Waited more than 3-5 days and called back. All of a sudden oh no, you have to send us documentation to this email. Sent documents TWICE ok, separate days. Life happens, weeks go by. Call them, now here it is MARCH, this process started in January. "Oh no we never received your info... that’s the wrong email." "No, let me speak to a manager."

Received card as a gift. Attempted to find out if it was re-loadable. Tried and failed so contacted customer service and so so glad I did. On hold waiting for 30 minutes only to find out that it was not re-loadable. The experience convinced me that I wouldn't want to continue with this anyway. Who has 30+ minutes to wait on hold?

Last year my wife bought a 50 dollar, It was a nightmare. Feb 2023 she bought another one. Stay away. In 2022 I contacted **. They asked for a receipt of purchase, back and front photo of the card, and ID photo. They reactivate the card. Problem: All the negative reviews online including this one, isn't about that the government steps in to investigate who is selling these cards. People are losing a lot of money.

I purchased this $300 card for my mom for mother's day. She tried to use it and it was denied. She tried again and same thing. I called Customer service and after 30 minutes on hold I got dropped. I go online and it says, call customer service. Now I read the reviews and it looks like this is clearly a known scam.

My card is as quick and easy to register. I tried to use my card for the first time at the grocery store and it was declined. Went to the website and my card information was giving an error message. Contacting customer service…Ok, well they provide two different numbers and use the right one based on the first 6 digits of your card. I started my journey with #1!

I will never buy a Vanilla Visa Gift Card ever again. Also I'm going to say to every member of family and friends to not offer to me a Vanilla Gift Card. Their service sucks. They constantly blocked me from using when I use it so many times in different places. I understand they doing that for my protection but after, when we call in for them to unblock it we have to wait about 20 minutes for someone to come to the phone. After we talk, they unblock the card but, two days after it's blocked again!!! Who wants to get involved in this type of service and wait 20 minutes on the phone all the time they block the card?? Not me!! That's for sure.

My card does not work. I cannot get through to customer service, there is no email to contact them. I also have the receipt from Walmart where I bought the card but they say they are not responsible as.

Well here is a helpful review, DO NOT BUY VANILLA GIFT PREPAID CARD.. My aunt put our electric bill money on one of these cards that she bought at Walgreens. I logged in on the website and put all my info in to use the money. The "SYSTEM" flagged my card for suspicious activity and locked the card. I call customer service to get it unlocked so I can pay my electric bill. LEH was the ray of sunshine I got the pleasure of talking to. I was on the phone 45 minutes for her to tell me the system flagged my activity as suspicious. I'm telling her the activity is me the owner of the card.. It was like she didn't hear a word I was saying.

I bought over $500 in gift cards to give out for Christmas, When I started getting feedback the card was not working I went back to the store with my receipt. The store clerk told me they are aware of the issue, there was a printing issue with the company Vanilla and gave me a number to call. I call the number, the customer support lady on the phone, also said they were aware of the issue, gave me an email address and case #.

Received this as a gift. Instructions online say there is a way to assign a zip code to the card, but the link is nowhere to be found. Tried calling three different times for nearly an hour and a half. Was put on hold each time waiting for an "available operator". No one answered. A complete waste of time. Absolutely do not buy this service.

I work at a very large company and received a gift card as a sales reward. I went to check the amount online-showed card not active. Called customer service. I sent in pictures of the card and my id as requested. 2 weeks later I called to check the status of my case as the card still wasn't working. Then was told by both the customer service rep and the supervisor that there was no way to reactivate the card without the store receipt. I explained that as the gift recipient I don't have the receipt-and have no idea who the purchaser was. And honestly at a month out would be shocked if they still had the receipt, if I even know who they were.

I received a Secret Santa gift in the amount of $500. The card has well over $300 left on it and it no longer works. I called the company and spent over an hour trying to get a replacement card and was on hold for over 30 minutes waiting for a supervisor because I was told that I needed to send them the receipt as proof of purchase. The fact that this was anonymous doesn't seem to register with their representatives. Maybe the company should hire people that are from the US who speak and understand English as their first language. After I was finally able to speak with a supervisor she said she would send a replacement card and it will take 7 to 10 business days to get to me. Pathetic.

The first card didn't work and the replacement card doesn't work. After waiting for hours to discuss with a customer service rep and not ever being connected, I did research and determined that is their intent. A scam and I will tell my cousin to NEVER purchase these cards again for my kids.

I bought my $100 at Walmart. When I got to my car I tried to pay a bill with it, it said declined so I called the joke of a customer service line, they said the card was not activated and it would take 7 days, after the 7 days the money still wasn’t there so I called them back they then said to send in a pic of receipt and my ID and card so I did, another 7 days, and still nothing. They said to send a pic of the receipt AGAIN, and still nothing, I bought the card 1/13/23. It is not 1/29/23 and the card still has $0 funds on it, I don’t know why we have to put any stars at all!!! This place is a fraudulent company and I have no idea how they are allowed to stay in business after they have already been sued for this very same thing!!! Trash!

I received a $150 Vanilla Visa card as a gift. I went to use the card and it was declined. I called the number on the card numerous times with no answer. I tried checking the balance online but always got an error message. I finally reached someone after holding for 30 minutes who told me I needed to open a dispute claim by emailing a copy of my ID, copy of the front/back of the card and a copy of the receipt which I don't have because it was a gift. I'm not comfortable sending a copy of my ID especially after reading previous reviews. Thoughts? Is it even worth it to file the dispute?

DO NOT BUY Vanilla Gift Card, unless you want to experience inconvenience, your money disappearing without a trace, customer service holding you on the line for 2 and a half hours, finally hearing from them that your funds are missing from the account. Allegedly they will investigate it. All I got is a case number after all the inconvenience, wrecked plans, and wasted time and nerves. It was my first and definitely last time using Vanilla Gift Card.

I buy gift cards at Krogers and Walmart. The cards are empty when I open to use and customer service is a hassle to deal with. They do not reimburse your money often and sometimes they don't at all. Don't purchase prepaid cards. They are scamming.

I could not use the card for the purpose I bought it for. I contacted customer service only to be sent to another person and of all things wanted to charge me 2.00 for it. Do not ever buy one of these useless cards.

I bought a gift card. It was usable. I contacted Vanilla and received a form letter. A month later nothing has been done. They took my money and there is nothing I can do. This is a fraud. After reading other reviews, I can't see how you are still in business.

I was gifted a 25$ Vanilla prepaid Visa for Christmas and activated it on 1/14. I went to the grocery store on 1/19 and it wouldn’t work. I then call the # on the back of the card and asked why? They proceeded to tell me it had a zero balance due to a purchase in the amount of 25$ to Apple on the very SAME day that I activated it. Following some research of my own, I found out that scammers go to stores and supposedly take pics of all info on the cards and then after they are purchased and activated they’re notified and can use them.

The gift card doesn’t work, when I enter the number, it doesn’t take, there’s an issue with it. When I call the company they never answer the phone. I also call the bank, and nobody respond the phone.

Total scam/fraud from my very first purchase on my $100 card. Called customer service and filled out a form from for Vanilla to get a reimbursement due to a faulty charge on the Vanilla card and it's been over 120 days. I contacted customer service and waited over an hour on hold. When I finally got to talk to a customer rep they could not understand me and I barely could understand them. When I try to look up my card online or check my balance the site states a system fault and to try back later. This happens every time. My card now is on hold and I can't place any charges on it or make any transactions. DO NOT buy this card. Highly recommend that you DO NOT buy this card. Really really bad customer service. Very POOR business on their part. I have lost the $100 and guess I'll never get refunded. They have outright stole the money from me... There is nothing I can do about it.

I started to use Vanilla prepaid card a few years ago. The service the company was fairly good, but in this last 2 years, I noticed the company had a major shift to the worse. For every call, I have to wait at least for an hour before I can talk to someone. In this last Good Friday, I made a purchase with the Vanilla prepaid card, but the vendor's website was suspicious because the website has a button asked the buyer to click on "Continue" but there wasn't any page show up to ask if the buyer agrees to pay for xx amount. It went directly to a page to confirm the order.

My mother gave a few of us Vanilla gift cards for Christmas. I had $23.12 left (which I called & made sure of) wrote it down, I am back online checking it because I had to put some gas in my vehicle & it is down to the .12 cents. Just like the previous Doordash review. This is ridiculous that people can scam you this quick & have EVERY NUMBER NEEDED. I think it's an inside job & their own company is scamming people left & right. I know $23 is not much compared to other stories on here but the principle is IT'S MY MONEY that was paid for!! So far I've been on the phone 30 minutes getting their ridiculous music & automated response. NO MORE VANILLA CARDS EVER!!

I cannot stress how poorly this company is ran. First off, I received a gift card for the holidays. Because of this, I didn't get an original receipt but instead an activation slip. I went to a store to purchase things with my supposedly activated card only for it to decline. After spending 30 minutes on hold the first time, I learn the card was supposedly NEVER activated (even though it was BOUGHT and PAID for, with receipt proof).

I bought three (3) Vanilla Visa Gift Cards as Christmas Gifts last Christmas (2022) in the dimensions of $50, $50 and $25. The first of the recipients to use one of the cards has met nothing but grief. From her $50 card she spent $21.19 leaving $28.81. When she next attempted to use the card it would not work. Then came the grief, because after several calls to Vanilla Gift cards the issue has still not been resolved.

balance was 0.00. The worst part is the utter lack of customer service! Target sent me to Vanilla (InComm) and I have filed a dispute with NO Response. There is no phone number where you can speak to customer service. There is NO consumer protection!!!! I bought the card because Visa has a good name! This is dangerous and the company has no responsibility! I agree that these cards need to be pulled if they can’t be more secured. I have rated this company and experience ZERO STARS!

We bought a Vanilla gift card and loaded $350 at Walgreens. Paid $5.95 activation fee. We went straight to the grocery store across the street and opened the package. The last 4 numbers on the card were rubbed out and so was the CVV on the back. Spent an hour on hold to be told to email pictures of card, receipt, etc. Reading all these reviews this company obviously is working with thieves inside this company. I am going to try my best to find an attorney to start a class action lawsuit. They seriously have messed with the wrong person, that was 2 weeks of grocery money and my kids are hungry. These stores need to stop selling my Vanilla cards immediately.

I have a prepaid gift card that has a $50 balance. This can be verified by looking up balance online. Unfortunately the card has expired. However, the company states that if this happens they will reactivate your card. I have been trying for about a month to get my card reactivated. If you look online it says it has been. When I have gone to use my card it says that there is a zero balance. As all the other reviews have stated, it is absolutely impossible to get ahold of someone using ANY of the numbers that I have come across. I will be contacting the numbers the other reviewer suggested and be contacting the BBB. So tired of corporations being able to get away with scamming people.

I was gifted a Visa Vanilla giftcard for Christmas with 50 dollars on it. I tried checking the balance on their website because I am very cautious with that type of stuff, but it wouldn’t load. I bought a couple of things within a week, and lost track of how much I spent. I tried looking at the balance again, but it still wasn’t loading. I figured I had maybe 5-10 dollars left so I was trying to buy a cheap thing (ab $7) (I had my debit card in case it didn’t work) but it got declined. When I got home I tried to check it again but the website still wasn’t working. I now have no idea how much I have so I’m just stuck with a card with an unknown balance on it.

Total scam/fraud from the very purchased. Called customer service and filled out a form from this Vanilla and it's been over 120 days. DO NOT buy this card. Highly recommend that you buy this card. Really bad customer service.

A total scam, please please do not purchase! Bought the card yesterday, when I logged in to see the balance 10 minutes later there was a charge for the full amount already on the card. I spent literal hours, on hold for over 2 hours called customer service 3 times, as soon as I stated a dispute they hung up on me. Not once but 3 times.. I lost $110.00 and literally no one will help. Called Vanilla customer service, called the bank that handles Vanilla cards Sutton bank 1 833 322 6760. Called Visa customer service 1800 545 0289 and filed complaints with District attorney and FTC 11 877 382 4357.

I've purchased for my children 2 prepaid cards as Christmas gift, each in for $100 CAD. To my children's disappointment both were showing 0 $ balance. Leaving aside the fact that I am a single mother raising them on my own so not quite swimming in money here, but this company managed to ruin my children's Christmas and continues to be a total disappointment as 2 weeks later we are still trying to get a hold of someone in customer service being on hold for hours with no results. Do not buy any Vanilla Prepaid Card!!!. You will lose the money... They issued duplicate card numbers and the ones getting the second issued card will lose their money... My kids' credit card numbers both in December 2022 were already used in March 2022.

I received a replacement card because my last card funds were stolen. However the replacement card they gave me is not working. Whenever I try to purchase something online, it says card invalid or card number not correct. Even when checking my card balance online, it proceeded on saying a system error has occurred. I’ve spoken to multiple card representatives using their customer service number and no one has helped me. They keep saying that my card is activated and it’s the company fault for not wanting to take my card. Hence they are basically calling all those companies and myself liars for saying that my card is not working. This is by far the worst customer service I’ve ever received.

I was given a $50 prepaid Vanilla Visa gift card… I received the gift in May and saved it until the holiday time to use …When I attempted to use it I was shocked to find out that the balance on the card was zero… I went online and saw that the card was used ($50) on an online site back in September, obviously I did not use it… I have tried unsuccessfully to contact Vanilla Visa… They do not pick up the phone and when they do pick up the phone (after a few hours) they disconnect you when you say there’s been an issue… There have been over 600 complaints of the exact same thing happening to other people… I suggest you contact the Better Business Bureau because these scammers need to be caught.

I purchased my Vanilla Visa gift card for $40. The very next day I had a $4 balance that was transactions that were not made from me. I had not even used my cards yet. I tried to call customer service, there's absolutely no one to reach the phone number that is on the back of the card, sends you straight to a promotional Rewards phone number. They will not let you talk to customer service, you have to give them all of your information every time you call and I called four different times. I finally got sick of talking to him. I ended up throwing the card away. It is useless. It is no good and it is a waste of time.

Received a Vanilla Visa Debit gift card. It seems that you cannot use this card online for anything that requires a postal code. WHAT? After 45 minutes on hold, I finally talked to an agent that confirmed this card is useless. I thought my mistake was that I activated the card without creating a Vanilla Visa login. So, I went ahead and did that after-the-fact, but there is no way to associate the card to your account. I had hoped the customer service agent could do this, but apparently this is not possible. What a scam!

Got a 300.00 Prepaid gift card for Christmas. Went to purchase breakfast sandwich and was told, "You have 0 balance." Called vanilla and got answer after 41 minutes and told them and they said, "Oh you been scammed. We will try to get your money back in 45-90 days"!!!! While talking to representative they said they are aware of the problem. If you check balance online scammers can get your card number and continue to advise you to GO ONLINE AND GET BALANCE!!!! I could understand if they didn't know that but they know, you can be scammed out of your money when checking balance online!!!! HORRIFIC TIME trying to get in touch with these people. No one should have to SUFFER LIKE THIS. Patricia

Something happened to my old card (now deactivated) and I was locked out of my account on myvanillacard.com. I talked to one customer representative, and they said they would order me a new card. Fine. Talk to another customer representative and she promised to order my last two statements. Waited for that one. Talk to a third customer rep and she promised to email my last two statements to my email which is attached to my Vanilla Visa account. She said it would take 48 hours.

I got gift as Vanilla gift card worth of $250. When I opened it the numbers are not even there. Tried calling customer service with no answer and terrible experience. Please stop promoting this company in market, vanilla visa teams are not customer friendly.

Was given a card as a gift. Supposedly ready to use. Tried using it on two different online stores unsuccesfully. There are many restrictions and tricks you have to figure out on your own to try and get it to work, some of which include creating an account on the Vanilla site and making a billing address which is not explained to you. The website itself is horrible, filled with bugs and barely works half the time when trying to check your balance. The card also failed to work when added to paypal. Same issues. Was able to make purchases with it eventurally but not consistently even on the same retail site because of the glitches mentioned. Overall, it's just a really limited and difficult to use card. It should be simple but it's not. Made me angry when trying to use it. Do not recommend.

Bought gift cards for Christmas on November 20th 2023 and still have not received them. Called customer service and waited on the line for an hour to be told a different day they will be delivered. I am still waiting and it is January.

Card was given as gift. Does not work online, does not work in real life, cannot check balance, and have spent 45minutes online waiting for customer service multiple times. If you want your money stolen, this is the place. Surprised large retail chains are selling this given what appears to be a long history of graft.

My daughter received a Vanilla Visa gift card for Christmas. After one use, the card suddenly became inactive and all of her money was gone. I couldn't even check the balance online or over the phone. I was not even able to get ahold of customer service. BUYER BEWARE.

I purchase 3 150$ Vanilla Visa gift cards for my kids for Christmas. As a single Mom of teenagers I saved to do this. Only one card worked. I purchased the 20-500$ cards that you put your own amount on. The boys said they wouldn't work, the 2 cards said 100$ gift cards in the top right with black sharpie numbers written on the top.

My daughter purchase a Vanilla gift card for my Mother’s Day. I activated the card June and was told it had no money on it. There were 49 transactions for Google something at .99. I disputed the card TWICE and they knew they were going to deny it although the rep advised me to do the second dispute. Which was denied again.

They locked my virtual card halfway through without letting me see my card number. I was the only user of the card and I used it through my phone wallet so there was no way they think my card was compromised. I called customer service three times to finally get a hold if somebody. Each time 40 mins on wait and they just hung up on me twice. Finally when I got through, they told me they need all 16 digits while I can only see last 4. They asked me to call purchaser and ask them to call for verification. They don’t accept it from me even with order number etc. Reading other people’s review, I guess they are running a very profitable business selling $500 gift cards and allowing you to use $300-$400. I think one star is even too many stars for them!

I received a Vanilla GC for my birthday back in September from my brothers for $100. I immediately registered the card and I went to use it, it had been hacked through Pay Pal. I filed a claim at the beginning of October and was advised that they had received the paperwork. Every time I call them, I am told that it is still under review. I called last night and again this morning asking to speak to a supervisor. The girl last night, first off sounded like a robot giving me info that I could have gotten off of their website and then when I asked to speak to a supervisor she said that she was transferring me and left me on hold for 1 hour!!! She didn't give me her name. I called again this morning, same thing and I even expressed my frustration to Artemis and he did the same thing! This is a total joke! People NEED their money! That was targeted to use for Christmas. I am going to blast this everywhere letting people know what a SCAM this company is!!!

Customer service is a complete train wreck. I'm talking about a high speed train. After many calls on hold for 40 minutes plus, I got through without the call being disconnected. I had a $500 visa card that we weren't able to use because it was hacked and someone made Amazon purchases. The balance of $387 is now frozen until the investigation is complete.... Unreal.

I received a Vanilla gift card for my birthday from my mother. Open it out of a seal packaged and the balance was zero dollars. My mom loaded for 100$. I filed a dispute and now I'm going on 98 day. They continue to give me the run around telling me I will receive a email or be contacted in 24 to 48 hours so two days. Go buy and I receive nothing. Do not buy these cards. I'm filing something with the BBB contacting the bank they're associated with and the company that makes the card. I'm furious and every store I go to I'm grabbing the stack off the shelf and throwing them away. This company is a total joke. I repeat. Do not buy these. InComm is the manufacturer of the card and Sutton Bank is the issuer.

My team bought me a $200 Vanilla card from Walmart. Like many others here who have shared a similar experience, my card was not activated or able to be used. I had to make many calls and sat on hold for 20-30 mins each time. Sometimes after 30 mins, they would pick up and then hang up (same as others described here). Is this intentional? Eventually I was told to email in docs to show proof of purchase. I did, but received no follow-up. I was told after I sent in docs that I would hear something in 3-5 days. 11 days later I called as no one had contacted me. I was on hold for 30 mins before someone told me to wait another 10 days. If I don't hear something back by then, call back.

Buyer Beware: Our 15 year old child purchased this card in a Walmart in Coquitlam, Canada and put $150 on it. When we then tried to make a purchase on-line it was declined. We called the company contact number who said we had not properly activated the card, we said we had activated it over the phone, they said we had to try to activate it online. Online -the company website did not recognize the card number, so we phone Vanilla MasterCard back and they said that we cannot activate the card for use because there are outstanding purchases on the card, we replied that we cannot make purchases because the card isn't activated. They responded with, "Yes, your card isn't activated but we can't activate it because there are outstanding purchases."

We purchased Vanilla gift cards from Walmart for our employees as a Christmas gift. The first one to try to use his card reported that it was declined. We tried it again at our store and again it was declined. I went to Walmart to see what the issue was and the folks there were very helpful, but could not do anything from their standpoint. The lady there called the help line for me and it said that the card had a problem. I came back to the store and was on hold for over 45 minutes and when I finally got a person, I think, she said that she heard no response and disconnected the call. My blood pressure, is very high and I need to pray before I try this again.

I have been on hold with customer service for over an hour because every time I try to use my card, I can't, and when I try to see my balance there is always a "server issue." I wanted to see if I was the only one having an issue with my card, and turns out, sadly my experience tends to be the norm. I don't blame the customer service associate I am speaking with, but the company itself. I feel like the company just wants your business, have the money, and if you use your card- great, if you can't or fraudulent purchases occur- who cares! There is no chat option other than phone (for help- and the amazing one instrumental song on loop for your enjoyment as you wait). Save yourself the hassle and opt for Amazon gift cards directly or purchase gift cards from companies that have adequate customer service and actually WANT you to spend your (giftcard) money.

I received a $75 Vanilla gift card for my birthday. Went to activate it and check the balance, it was down to $25. Somehow someone made a $50 charge. Called the company. They confirmed the charge and was unconcerned it was not me, I disputed the charge and am still waiting for them to send me the paperwork to fill out, tried to check the card again now it just brings up an error. Interesting. I have the card with the 3 digit code on the back, must of been a hack or an inside job. I may have lost all $75!

People are taking card out, scratching off account numbers, keeping numbers for themselves, putting back in package, and waiting for a poor person to activate it so they can spend the money first. Mine and a friend's both had the same thing happen. Not a secure card.

I was scammed and they won’t stop transaction. Their advice is to contact the original scammers and ask for my money back and another person said it’s a 50/50 chance they can give money back. While I was on phone they allowed the transaction to be processed. It took talking to 3 people to get a dispute form. It is 2 weeks before Christmas and I have nothing for my child. I’m a single mom and I have to tell her why Santa is not coming. This is completely ridiculous and this company needs to be stopped.

Put 210$ on a card. Went to use it for Amazon the next day and all my money was spent by some company in New York called Fitzgerald and did the dispute about it six months ago and still no word on why I can’t get my money back, don’t buy these cards. If I see people buying them at the gas station I tell them my experience and they don’t buy the card. Tell your local stores not to sell these cards. The gas station close to where I live that sold my card to me they no longer sell Vanilla gift cards. So glad they took my situation seriously.

Used this brand 3 times to send to my niece in college. 2 out of the three didn't work and the one that did was a headache. I'm now on hold for customer service as I accidentally bought this brand for a 3rd time and it won't work.

Received a $400 Vanilla gift card on 7-14-22 (purchased at CVS 7-13-22). Checked the balance on 11-29-22 and it was zero. A series of fraudulent transactions mostly to Public Storage were made from 10-12-22 through 10-20-22. After finally getting through to customer service, they said I need to submit a Dispute Form. To get the Dispute Form, they need to open a Case Number and for this they need my Name, Address, Phone, Email, and DOB. I pushed back against the DOB because frankly I do not trust that this entire gift card thing is fraudulent from the top down.

I purchased a prepaid Vanilla gift card to use online to shop. When I tried to use it I was told there was an issue with card. So I called customer service yesterday. I was told a merchant I had tried it on had a hold on my card. I called merchant, no hold on that card. Today I call customer service. Now they say someone charged on my card across the country. So I ask how is that possible. I am told anyone who has the 16 numbers from outside of card can use it. This doesn't sound right. I wanted to use card to Christmas shop online. But now I am Out $245. I filed a dispute but they claim they take 45 to 90 days to fix issues. I am very disappointed in this company.

I would never purchase a card from this company. Received one as a gift. When I went to use it it was empty. Called the dispute line I filed a claim in March. I was told they would get back with me in 30 to 60 days. Never heard back from them. Called them again. Said they couldn’t find my dispute. Sent them all the information. Now in November I’m told it’s too late for them to find anything.

I don't understand how this company hasn't been sued or shut down yet. I'm out $500 on a prepaid visa. I charged 2 cheapy things to make sure it worked- it did, went to buy a bunch of Christmas gifts with it and it keeps getting declined now, and NOW the system is giving an error. Can't get through to customer service and when you can, they're no help at all. This is TWICE I was given this particular gift card, and the last one, we had to go through the same problem where they required you to send your driver's license and receipt through email to get a new card. Yeah, because someone who got this as a gift WOULD HAVE ALL OF THAT. WTF. SCAM ARTISTS. Someone report them to the **. For the love of saving people from getting ripped off GO REPORT THEM. So, they can be investigated and shut down.

I have been purchasing these cards to give as client gifts - I have had several clients get back to me thanking me for the card but there is zero funds on the card or $1.00 - I have filed 4 claims over the last 2 years and none of the claims were corrected - They take your money but scam the consumer. I have been on hold for 2 hours today because the latest dispute was finally corrected but the card I receive today directly from them was $1.00 when I paid $200.00 for the card. There is NO SHAME IN THESE PEOPLE. 4th time scammed and now I am done - too bad they hold the market on gift cards!

My son is in Active Duty Military. He turn 21 Nov 15 and he gotten 3 Vanilla prepaid cards for a total of $600 and I’ve Ethel weekend he try to make some purchases prior to leave overseas and wasn’t able to use them at different stores and online. We called c/s and they told us that they were active. We retry to use them and still showed invalid cards. We recorded the conversation and we will posting our review on all social media. It is sad that people scams even the ones that protecting our freedom. Class lawsuit!!!

My daughter gifted me a $25 Vanilla Visa Gift Card. I used it at JC Penney to buy clothing. I returned the article a few days later. The store clerk refunded the cost which was now on sale for $29 to the gift card. Almost a year later I tried to use the card for another $25 purchase and the card was invalid. I called Vanilla customer service and was told that because JC Penney refunded more than the original value the card was immediately invalidated. Vanilla admits that they know the refund value. They will not refund me unless I present the original receipt from JC Penney which I cannot find after a year. Vanilla is not only stealing the original $25, but an extra $9 they didn't earn as well. They are nothing but common thieves.

I was gifted a $200 Vanilla Visa gift card for my 11/1 birthday. When I got it I went online to see what the balance was and it indicated $200. I’ve tried to use it a few times for charges significantly less than the $200 and it came back as insufficient funds each time. When I call the number on the back of the card, it indicates that there is a $0 balance available on the card. There’s an option when you call to hear what your recent transactions were and when I hit the number for that info, nothing happens. I am not going to let the person who gifted me this card know what’s occurred because Vanilla should make good on the card and I don’t want the gifter to feel obligated to replace it when they’ve already spent $200. Help would be appreciated. Vanilla should be held responsible.

I feel like they purposely hire foreign people for customer service to frustrate you over the phone. They place you on hold for 30, 40 minutes hoping you hang up. It shouldn’t be this difficult to get ahold of someone.

I was twice given this card by a friend! Both times money disappeared from card on first day I tried to use it! I truly believe this is a major scam. The company InComm Inc is horrible to deal with when trying to dispute charges. The thieves even know how much they can steal! Each time you try to find out how is investigation going you are waiting 30 minutes or more and won’t get any info! I have open a case with BBB! Just look at this all reviews on google!!!! It's amazing that FBI didn’t get on this!

I bought a gift card for my mom for 150$ when she try to buy something with it. There was on 17$ on the card. They never paid me the 150$. Not took responsibility for it. Same person answers your phone and same message saying you need to wait for our investigation to be done. At the end said we can’t do anything. Done

HOW can the USPS and Walgreens sell these scam cards to unsuspecting consumers who see the verified VISA logo and think they are safe? I am out $200 + while this ** company fraudulently operates and steals money. Gifted a Vanilla POS card donation for my public school classroom for supplies for $200. Took my students shopping and the card would not work. Humiliating right? Went home and spent 30 minutes on hold waiting to speak to customer service, only to finally get connected and the rep disconnected call. So it began...

Placed an online order 10/26 with standard delivery 5-6 business days. 11/9 card still has not arrived. On hold multiple times/days trying to get someone to answer the phone. Finally got an agent who said it could be another 15 business days. No explanation why! Said there's no tracking info on standard delivery. Would not let me cancel the order. UNREAL!

My balance got deducted without any purchases, I called customer support. They ask me all paperwork and submitted. They said it will take 90 days, after 90 days I keep on calling customer support. They said they give a call back, today I called them again. They said case has been closed. They can't help me in any way, 200 dollars is not a small, frauds. Please don't buy Vanilla cards.

Not working Giftcard. Invalid. Bought Gift card for $200 for my daughter to use for emergency purposes as some stores and amusement parks are not accepting cash $ since Covid. Customer Service NOT answering, hold for 1 hour for a representative.

I purchased a card from Best Buy just today, actually. Everything went fine, or so I thought. I stay at home for about 2 hours before deciding to use the card for what I got it for - nothing too fancy, just a 25$ card enough to purchase an item I've held on the backburner for months. Luckily, I managed to get the item, how? Well, I had to create a PayPal account for 1 second because Etsy kept saying my card was 'invalid' or 'incorrect'. That made no sense, I checked the numbers countless times and kept putting it back in, nothing. It gave me the same error.

I bought $100 Vanilla gift card, it didn't work, I contacted 3 times the number at the back of the card and waiting each time 1/2 hour nothing fixed, they are running me around, and I am suprised why the large grocery store sell this scam at all? I guess I have to forget about my $105.99 which I paid for the card, I'm not sure if there is any government agency in California regulate these crooks?

I needed to put a deposit down on my daughter's dog. I prefer to use prepaid cards for online deposits. I called customer service who assured me I could use it online to pay the deposit. I went to pay for it and…. The card can’t be used. I called immediately for a refund. I was told after I send in a copy of the receipt, front and back of the card and a signed letter I would get my refund. 3 months later, multiple emails and calls later Nothing. I am getting an automated message back…. When an attorney picks this up for a class action suit I want to be contacted…. Where’s the politicians now to stop this? I will be contacting News on my side to do a story on this and I encourage everyone on this page to do so as well.

Worst mistake to buy this scam, don’t buy it, waste of money. Terrible and shame present you can get to someone, no way to check the balance, system always busy, embarrassing to use one of this scams.

I have a Visa Vanilla Gift Card with $500 on it. Only $400 would approve to be spent towards the $500 total transaction it was purchased to pay for. WTF is MY $100 that wouldn't approve to cover the $500 total transaction that the card was Intended for. Visa needs to be Audited for the Thievery they are subjecting upon the buyers of these cards. That is Purely Criminal. They are a Greedy, Unethical, & Dishonest company that Needs to be Investigated for Robbing hard working people out of their hard earned money.

I am absolutely shocked that there have been so many people who have been stolen from, by purchasing these fraudulent Vanilla Visa Gift Cards. I, too, fell victim. My husband and I, over the many years previous, have happily used Vanilla Visa Gift Cards, to use for online purchases, and to gift out for family and friends. BUT this past year, 2022, we began to notice problems with any Vanilla Visa Gift Card we had purchased. The first red flag, the inability to check your balance, whether by phone, or on the website. The phone will respond "we're sorry but your card is invalid". The website says, "System Error, please try again later", but later never comes. And shockingly, when/if a person is able to check their balance, they find that half or all of their balance is GONE, when you haven't even made a purchase yet.