Vanilla Prepaid Cards Reviews

This company will decline a purchase and still hold onto your funds for a whole week before releasing the funds back to you even though the transaction was declined and customer service is of no help at all. DO NOT USE THIS COMPANY!!!

I bought a Vanilla Visa Gift Card & I put $500.00 cash on it, later on the same day I tried to use it to order a pizza online and it declined it. I called the number on the back and it said I had 45 cents on it so I went to the website online to try to see what happened and it had two unauthorized purchases on there from a store called Alfyhome. I immediately called the Vanilla Gift Card company to report it. Also tried to find alfyhome customer complaint but had no luck. I have no idea what alfyhome is or where it is. Long story short I had to fill out a dispute package and fax it to the Vanilla Visa Gift Card company and now they tell me it's going to take up to 90 days to hear their decision!!!! I am not ever ever going to buy another vanilla visa gift card ever again!!!

Bought Visa Vanilla Debit Card for Granddaughter's birthday. When she tried to use it the first time, all the money was gone after her one purchase of $1.89 from a $200.00 dollar account. Someone had previously hacked the card and spend over $190.00 on Google games the moment she made her purchase. Visa response to this was for her to go back to Walgreens to get help, and Walgreens said it was a Visa Vanilla Card problem. Moral to the story, do not buy Visa Vanilla Debit Cards...

The cards for the most part - don't work! so you end up throwing them away and the company benefits. DO NOT BUY VANILLA GIFT CARDS!! They are nothing but you know what! SAVE YOURSELF. What an awful experience.

Was given 2 $100 cards as gifts. Total $200 in Vanilla gift Visa card, made purchase at Walmart. Returned merchandise. Walmart credited a nonloadable gift card therefore I am out of the money and merchandise. Vanilla gift card no help in getting my money. Will not purchase another card nor accept another one as a gift. Horrible experience. Customer service keep putting me off with no help. Asking me for a purchase receipt when someone else bought the card. They are really bad business. Experience too long to go into details!

My 13 year old son received a $40 gift card from his Grandpa in May 2021. He tried to use it in July and it was already used on parking and other adult items. I put in a claim in July with screen shots of all the charges and Just today after I follow-up with them they said my claim was denied. I will never use or recommend this company to anyone. It’s a scam. My Son never received this gift. They lack integrity and make you go through great lengths to prove your case and still denied. They’re a SCAM FOR SURE!

My wife gave me a hundred dollar gift card for my birthday. I wanted to use it online and had to activate it to do that. So I activated it. As soon as I did the money was taken out of the account by a online company. I filled out their paperwork that they sent me and sent it. The date was October 2, time stamped on my email and when I called to check up the lady whos from India sounds like the same lady every time. She said that I didn't send it until the seventh and that they just got it. I said okay thinking I was mistaken but thought about it and confirmed it. I feel this company is fraudulent.

I was gifted $400 Vanilla Gift Card on January 7, 2021 from the company I was retiring from. I did not try to use until May and was declined. I contacted and found had been used Costco online Feb 4, 2021 for the full amount. I sent the dispute claim forms and received email stating would take 90 days. I requested update in July and was informed could not locate. Sent claim again, received confirmation. Today contacted Vanilla and was told case is closed and according to terms and conditions this is my problem. This is obviously a scam company.

I received a Vanilla gift card $100, for my birthday. On September 19th I tried to use it at a nail salon, it was declined. I checked the balance before I went in, it had $96.48 available. When I tried to pay at the salon and it was declined (this was less than an hour later) I checked again, the balance was .78 cents. A charge to Alfyhome supplies had been made for $95. I immediately called vanilla customer service. I was told it would take 7 business days, I called back on the 24th and was told I needed to file forms for a dispute. What??? Now it is September 29th and still no satisfaction. I did fill out the forms and faxed them back. This company is awful!!! DO NOT buy Vanilla gift cards EVER!!!!

Please do not buy a Vanilla Gift Card... I bought a gift card ($200) a birthday gift for a little girl. She tried to use it the following day only to find out that it has only a $55 balance. By the time I checked it. It showed zero balance, purchases Walmart, AliExpresss. Vanilla gift card has people in their company that is selling activated cards info to scammers before the purchasers get a chance to use it. No help from them when I called. DO NOT BUY VANILLA GIFT CARDS.

Have contacted CS for 8 months now. They have all pertinent info and they refuse to issue me a new card. If you lose the card and don't have the actual receipt they will not assist you. You are out those funds! What a rip off!

I was given a Vanilla gift card .. When it was given to me it was in a enclosed package where no one else was able to see the information ... It was in my control at all times ... It was use without my authorization twice ... 1st to make a purchase on PayPal ... Vanilla would not help me so I turned to PayPal who took care of it in a matter of days ... 2nd time the day after PayPal returned the funds to the gift card someone used it to make purchases on google draining the card to 37 cents ... Again vanilla said it would take 90 days and that it still couldn't assure I would get my money back ...

Horrible experience with Vanilla Prepaid Gift Card! I received three gift cards for my birthday with 100$ on each of them. The first one I gave my son that was going away to college. He tried paying a bill online for school and it got declined and a hold was put on the card as fraudulent use. We called and tried explaining to them it was us using the card and they kept saying we have to fill out a claim that could take up to 90 days! Second card tried using it at the store and cashier made a mistake and they put a lock on the card, so the card was declined! I had to call customer service and argue with them just so they would take the hold off. Third card same thing!!!! They made me feel like a criminal each time I called! Too much of a headache!!! They should take this gift card off the market. People put money on these cards for a special day and it immediately gets ruined! Do not waste your money on this card!!!!

I got a gift card as a gift, it had twenty five dollars on it. I was stranded today with no cash or credit cards on me. I went to purchase gas to get home and the guy at gas station did something wrong and said my balance was low and couldn't give me the twenty five in gas! I called Visa prepaid gift card and they informed me that I could not get the gas and that the twenty five dollars was put on hold because the gentleman made some mistake at the store but my twenty five could be given back by visa in seven days! Seven frigging days?! They would not help me any further with this issue and refused to give me the money back on card then. I walked thirteen miles home tonight. I am beyond angry.. I will not purchase another prepaid visa card from them/ you guys whoever again. Worst customer service I've ever experienced. I'm mortified that this was even acceptable or allowed. My money was stolen and was told o well basically by both the store and the visa company!! How is this even allowed??

Few days after I purchased the $300 card, I came to use it and had on it only 26 cents. I was very furious. I contacted Vanilla company and was asked to file a dispute form and I did. 3 months later I was informed that the dispute conclusion was not to my favor. I am very furious and I will never buy a Vanilla gift card or any gift card.

I have been trying to use, activate, search account online, and call customer service for this company... NOTHING is working. Terrible experience when ALL possible avenues are blocked to get assistance. DO NOT RECOMMEND.

I had a $50 Vanilla Gift card. I tried to use it at Walmart on July 30th. They told me I had to activate it. I had it activated and tried to use it at Walmart again on August 3rd. The card did not go thru. I called the Customer service department and they said it had already been used and there was only .18 cents on the card. They gave me another number to call to dispute the charge. I called 407-360-6634 twice and left 2 voice messages. No return calls. I believe this card was hacked because the charge of 49.82 was made on July 31 and I had the card in my possession all day and I did not go anywhere and did not make any online charges.

I was gifted a Vanilla gift card. Was unable to activate it--said it was an invalid card even though I had all the proper receipts. The person who gave it to me contacted the company and sent the card back. They sent a new one. Said it was ready to go and I activated it online. Took friends out to lunch today and card is on hold and pending. Spoke to customer service and also the supervisor who said the gifter has to call them to verify the card. When I got home went online to check of the card. Tells me I have a $300 balance and card is on hold. When I printed that page the on hold part doesn't show so I took a screen shot so they can't lie to me about what it says online. Stay away from this company. They take your money and don't let you spend it. There are plenty of honest companies out there. Stay away from this one. The customer service dept just parrots what they are told and can't solve problems, nor do they want to.

Card was a rip off. Website states "Funds do not expire. Use Vanilla Gift Account on your own timeline" - that statement is false. Vanilla Gift Visa card was declined by multiple vendors. Attempts to login on the website using card information was repeatedly rejected with a "system error" message. When I finally tried Visa's own website I discovered the card balance was charged a $3.95 per month service charge eventually depleting the balance almost completely. Advise against purchasing a Vanilla gift card.

It was the worst. My money basically was stolen. I had a charger from Walmart when I went straight home with the card and then they said (Vanilla) that my card is invalid. Horrible runaround. Never again Visa.

I purchased the Vanilla gift card to buy b-day gifts on Amazon. Nowhere does it say that the vanilla card needs to be pre-authorized before using on Amazon. If one card doesn't go through, then Amazon will use another card which is what they did in my case because vanilla would not authorize the purchase. So now, my vanilla card funds of $300 are in limbo until their "system" releases the funds in 7 to 10 business days! This is unacceptable. When I asked to speak with a supervisor, the horrible customer service rep said "he's just going to tell you the same thing I just did". After paying $6.00 to activate the card, I at least expect to have good CS and to be able to use my money when and where I want. Fool me once, shame on you...

I was given a card as a gift and unaware there was an expiration date because it's covered by a sticker that looks like it's part of the card. I didn't notice until I was going to use the card. (Thinking I had plenty of time). Another company trying to make money with no regard for customers made further obvious by the level of difficulty to contact customer service.

27th June 21, Husband purchased a 200$ gift card. Was super excited to make purchases. 29th I took the card logged onto their website to have card activated. To my disbelief card was already activated the 27th and a 60$ purchase was already made from Amazon. Within 5 min the whole 200 was gone in front of my eyes. 50$ purchases at Bestbuy and Target and a 40 at PayPal. I called Vanilla, got so frustrated they don't seem to care at all to help you, all they tell you they can't do nothing. They have to file a dispute and it will take 90 days..90 days! After 90 days they will investigate however they will only be able to refund what these merchants return back to them. No responsibility taken.

I purchased a $100 card with some cash I had laying around so I could use it online. I tried to use the card three times:

I received a Vanilla Visa gift card last year. I put it in my wallet and forgot about it until now. When I tried to check my balance both online and through their automated number, I get a response that the card is invalid. There is NO way to talk to anyone at the company. There is only an automated phone number when you call, the only choices being to check balance or report the card stolen. I didn't choose the option to report it stolen (since it Wasn't, and since I was afraid it would definitely render the card invalid). The bar code on the back of the card isn't complete, there is a large blank space for the first half of it. The only other way to contact the company is via mail to a PO box in Georgia. I would Never purchase a card from this company.

I purchased a $400 Visa gift card on Vanillagift.com. I had it sent to a friend as an e-card. When she attempted to access the e-card, she received an error message. When I attempted to request my money back from the "Customer Care" department, I was cut off in mid-sentence and told they do not give refunds. This is a scam. This will no doubt be another complaint in a long list of similar complaints about this company I have found online. If you want a gift card, purchase it from a Target or Walmart.

I purchased a gift card on 4/8/21 in New Orleans for $20.00 and I never used it. My balance said 0 so I call customer service and I was told that my card was used in Alabama and I couldn't get my money back or a phone number to the business that took the money when in the beginning the rep told me that there was a number I could call. I asked for a manager and a rep from Vanilla Gift put me on hold after a long wait they just hung up on me. Do Not use Vanilla Gift Cards. Your money is not safe and you will not get it back.

I purchased two Prepaid Mastercards in March. I went online to register, one is not a valid number and the other shows $0 balance. When I called customer service I was told two separate claims need to be filled out. I emailed all required paperwork and pictures and called back in 10 business days as instructed. When I called back I was told that it's only been 9 business days... So we count on a calendar together and the lady says so April 22 is 10 days, I say, "Yes that is today, that is why I am calling." I am then told, no I need to call back AFTER 10 business days. So I clarify that when I call tomorrow I will receive a confirmation for my refund and she said no, call Monday maybe Tuesday for an UPDATE. Refunds take up to 90 days.

I ordered 26 Visa gift cards from Vanilla so that every staff member of a local school could receive a letter of appreciation and a gift card for what they’ve gone through during the COVID-19 pandemic. I received the gift cards two weeks ago, wrote my letters, enclosed a gift card with each in envelopes addressed to the staff. NOW Vanilla sends me replacement gift cards, saying they mistakenly made the first set for “online purchases only” whereas the replacement cards can be used online or in person at retail stores. But to match up the replacement cards with the correct recipients of the first cards (which they may have already partially used for online purchases), I will have to ask each staff member to send me the number of their initial gift card. I spent more than $800 on these gift cards, trying to do a nice thing. What a hassle! I will never use Vanilla gift again.

I purchased a $100 pre-paid card last Christmas as a gift for someone, got home from CVS and discovered the card was not in my shopping bag. Contacted Vanilla immediately and filed a lost card claim, emailed all the necessary paperwork to Vanilla sales receipt, proof of identity. Several months later and countless phone calls I finally receive an email response, they now need proof of my mailing address. I emailed again 2 documents validating I live at the address provided. Every time I call I am told they never received the email even though I C/C myself and never got back a undeliverable notice from Verizon.

I am not the first person that has been ripped off with this company. They say you have nothing on your card when you check and then have no transactions!!! After going further into the layers of phone calls, I was told that some person I never heard of had used my card on Paypal. I was told to call Paypal. This company is overseas in Asia. The site I put my card on was Amazon. Since so many people have had the same problem, I think they have an inside job giving out card info or selling it. HOW CAN YOU GIVE ZERO STAR????

I will NEVER again buy a Vanilla Visa gift card! I bought one in February, registered it, and by the next day someone had used it on Google to make purchases cleaning the card out of all but 50 cents. The only place I used the numbers was on the Vanilla Visa website to register! I have called 4 times and get excuses every time as to why this is not being looked into. :( They say they can't investigate until I return a dispute form that they never sent. I have even gone so far as to print out the phonetic alphabet so that I could use it to make sure they have my email address correct. Still no dispute form and every time I call they don't seem to know what I'm talking about. Thank God it wasn't a lot of money, but the ironic thing is that I bought the card so I wouldn't get ripped off online! I'll call again on Thursday, but I expect I still won't get any satisfaction.???

We put $500 on a Vanilla GC as a gift for my daughter. Got home and it was gone. Zero balance.. all taken from some hacker and used for Google Play.. After calling EVERYONE, Vanilla, Visa, emailed Google (no phone calls due to Covid, they say), spoke with supervisors, state police, etc.. I learned that Vanilla pays Visa to use to the logo on the front, and you have zero security or help from Visa. They just tell you to call Vanilla. Now we are in the process of filing a claim, but I'm not hopeful that we'll see any of our money. Do not purchase Vanilla prepaid cards.

These cards are the worst, you put money on them, and any vendor can take it all without you authorizing the transaction. You call the "Vanilla Company" for fraudulent charges (felony theft) and they say "sorry, there is nothing we can do for you" and "The card is like cash, and you just lost that money". The quote "fool me once shame on you, fool me twice shame on me." NEVER use these cards, they are NOT secure, do not let them FOOL you.

I received a Vanilla Gift card for my birthday in December 2020. It has an expiration date 05/2028. I attempted to use it 2/28/21 at Target; received an error message--number invalid. I called customer service and was told the card had not been activated but the instructions that came with the card said it was activated on your first use. However, the customer service rep said in order to be activated I needed to send them a copy of the receipt, photocopy of front & back of the card, plus my ID. All red flags! They are charging 3.95-5.95 per card and this is the best solution they can come up with. Do they think people are crazy and would send them their personal ID? I will advise my friend to never purchase another Vanilla card and to advise the store to pull them off the racks!

I received a Vanilla Pre-Paid 25 dollar Visa card as a late birthday gift. I was saving the card to use in the future. One day I checked the balance ALL THE MONEY WAS GONE. Well there was 50 cents left... It was transferred to someone’s PayPal account. I filed a claim but once they got back to me months later they said that they cannot do anything about it as the card is almost like cash. Once it’s stolen you can’t retrieve it back. It seems other people have had the same experience. If you receive one, use it quickly. But to avoid this you should warn others and never buy one.

Through no fault of my own when my card was registered online their system unbeknownst to me locked me out of both being able to use an ATM for cash as well as recharging card. Use alternatives. Use at your own peril.

I purchased a card for a gift. It was stolen, reported it immediately. Confirmed no use. Had all paper documents supporting purchase. Company came up with excuses not to replace card for 3 months to date. Still no card.

I purchased a 25.00 Vanilla gift card with fees as a Christmas gift. I was informed that it didn't work in February. I no longer have the receipt. VanillaGift.com told me to call customer service. 4 calls later after being disconnected, all customer service did was say, "I'm sorry for the inconvenience. Please verify the amount on the card," over and over after everything I said. Nothing resolved so I'm out 28.95!??? Will never buy Visa vanilla cards again.

I got a gift card with a value of $200 in January 2020. The gift card is valid until the year of 2028 and there is no requirement to use it within a specified time. I kept this card sealed in the original package up until November 2020 when I tried to use it and it was declined. When I called customer service, on November 29, 2020 to ask why the card was declined when I tried to use it for purchases, I was told there was a full withdrawal and the merchant was a bank. Since I had no benefit from this gift card, I filled a dispute form and I have been told it will take 90 days for the investigation.

Purchased a $100 dollar gift card, tried to use it one week later only to learn there is "NO" credit, useless..Filed a dispute with Vanilla gift cards..and was told it will take 90 days to investigate..No guarantee I'll receive my refund..

Received a Visa for a gift, then activated card, went to use and it had been hacked and all funds spent. Contacted Vanilla Visa and went through their process of reimbursement which has now ran on for a year. Every time you contact them they review for 90 days and no results every time. Last notification from them said can’t help after 6 months.... So these cards are easy to compromise and you will get a royal run around from Vanilla Visa with no reimbursement. Do not buy these cards waste of money.

I've been trying to get my replacement card since 1/12/2021. I've emailed at least 5 times yet every time I call they say they did not get the email. I've emailed proof of payment. When I first called they deactivated the card and saw that it wasn't used. They keep saying, "Call back." So tonight I called back again and they claimed they didn't get the email and they would have to email the people that didn't get my email. I've heard this twice. So tonight when I asked for a fraud department; I cant give it to you and the phone went silent. These are tough times so right now I'm out $200.00.

My son sent me a $50 gift card for Christmas and when I went to click on the link in the email it sent me to a page that doesn't have the card number. Needless to say the call to their customer service said call your son and have him call in. When he call they had no record of the gift card purchase. Great way to steal money.

Given a VISA gift card and used it 1 time with no problems. Remaining balance was not available when I tried to use this card a second time. Balance was frozen and Customer Service could not tell me why. Have now made 3 calls since early December and my promised refund has still not arrived. Each time I call they tell me a different story about why it hasn't been sent. Many hours wasted and I can only advise that you STAY AWAY from Vanilla. Poor customer service and performance.

My employer gave all our staff $150 prepaid gift cards and we can't activate or register the cursed gift. Every time we try they say it is declined or invalid. Don't buy them. It's too much baggage with red flags and even Walmart, Rona, superstore Loblaw or restaurants can't figure it out. It's basically a dud and many can't activate it either. First time I got a gift card like Visa and am not happy being frustrated with their call center and nobody returns inquiries.

I purchased this card and put $25 on it. I tried to make an online purchase (since they say you can use it to make those purchases) and the card was declined. I contacted customer service, and the guy told me he would deactivate the card and send me a check for the $25 since the card was not working. Fast forward to two months later. I called again, and spoke with another rep. She told me that the other rep did not request a check to be sent, and that she would do it and cancel the card. Me being dumb and naive, took her word for it and cut up the card and threw it away. Now, let’s fast forward another two months. I still have not received the “check” they were supposed to send me with the funds. I get that it’s only $25, but we’re in a pandemic and $25 can make a huge difference when you’re scrounging to pay the last of your bills.

I was given a $100.00 Vanilla gift card for Christmas. I made one purchase for $18.00 and bought $65.00 worth of items on Amazon. My Amazon transaction declined, which prompted me to check the transaction history. I noticed purchases that were not made by me and decided to call the customer service line. From the very beginning, I've had nothing but problem with this company. I'm in Colorado, these purchase were made in Florida. I got more help from the companies the purchase were made at than this company.

I would not recommend these cards, service is horrible. A restaurant overcharged the card I had which then put it over the available balance. The restaurant credited the overage but this company deducted the $5.14 that was overcharged, NOT of my fault at all. After taking over 2 weeks to credit the amount back to the card. It's only $5.14 but they can clearly see what happened and should have never charged ME for the overage. Unacceptable. Not worth ANOTHER call and 30 minutes of holding for $5.14. I would NOT recommend them at all!

I have bad credit so I used this card for Hotel 5 times, Hotel usually require $200-250 deposit. PREPAID CARD COMPANY takes that deposit for themselves and marking it as GRATITUDE. They scammed me over $1200.

Bought 3 vanilla prepaid Mastercards. When my children opened them for Xmas, the cards were missing 8 digits of card number and missing half of the expiry date. Upon returning to store we were told that they've been used by the company doing inquiry. It was obvious the card numbers had been scratched off and tampered with. Was it an inside job??? The package was intact. So now 2 out of the 3 cards were used and my daughter having to send in a dispute claim for the 2 cards that my children have never used. Will we get the money back. It costs 5.95 on every card to have them activated for each $100.00.

By mistake this was my second time buying this type of card. The first one I couldnt get it activated. It that all keeps saying invalid card. After months I purchased this card again as a gift for my Pastor and now I am dealing with the same situation. If you call customer service they hung up on you. Not worthy the stress. Better not to buy it.

I purchased 3 cards for my grandchildren for a Christmas present with plenty of time for an on time delivery. It is now the first week of January and they still haven't been delivered despite repeated phone calls.

Gift card purchased with £50 on states expiry April 2021. Forgot I had it. Came to use it find it invalid. Called the help line to find that they charge you £2:00 for every month after 6 months from purchase. This means I have lost £50:00 and they have gained by doing nothing and also charge an activation cost.

Got ripped off for $400 dollars. Nobody at customer service and nobody gave a damn, you buy these dumbass cards you may as well give your money to a drug addict, this is pathetic and all the charges were to Nordstrom so someone’s living it up on our dime. MERRY CHRISTMAS THIEF.

I received this as a gift card. I feel like it was money wasted. No matter how many times I registered the card as they said you're supposed to, it won't register the cvc#. Most difficult card ever, reading other people's reviews I'm beginning to think it's one big scam.

Ordered for this Christmas 2020, 11 prepaid card. The website offered to have the name of the recipient and a personal message for each. Being unable to see my children and their spouses on this awkward Holiday Season, I generated a specific message to each, based on their careers or their family situations, etc. Generic cards arrived with no names, no message printed or any form of personalization on Friday December 18. A call to Customer Service wasn't useful at all. "Someone will call you back in a couple of business days", meaning Monday December 21st or Tuesday 22nd when nothing can be done about it. Had I known, I wouldn't have bought their cards.

I am very disappointed with the prepaid card my brother gave me for Christmas a few years ago. WIll not even register. I am so sad and disappointed. I will never buy one of these cards. I thought it was wrong to do this or have them expire. What a disappointing Christmas I will have since I will not see anyone and this was to be used as my gift.

Don’t waste your money online buying a Vanilla Visa gift card. They’re suppose to be activated as soon as purchased, mine was not. Tried calling the useless number on the back and got a nonexistent email to send all my information to even though this should have already been done. Talked to 6 different people who don’t listen to a thing you’re saying. On top of that you’re being asked to wait another 5-10 days for them to decide if you deserve the money on the gift card you already paid for. Not even sure if I’ll be able to get a refund at this point. Basically just gave their company $100.

They stole my $23.75 balance and billed it to PayPal. Operators are in Malaysia or Africa and give a hard time. They sent me a dispute form but I have a feeling it's a lost cause. Card does not work on Amazon or other sites. They are running a scam.

Unfortunately, this is the second Vanilla prepaid card where I have had unauthorized charges on my card. Crazy to me that prepaid card numbers can be stolen and used. They told me to wait 7 days, and then I can file a dispute. I shouldn't have to wait 7 days. My money is missing. They don't care.

Do not buy these gift cards! I got a virtual Visa gift card through an email notice in September, clicked the link and got the card number and code. No expiration date or cvv number were given then. I tried to use the card today and couldn't because I didn't have them. Now that email link has been deactivated. Took 10+ minutes just to figure out a way to talk to a real person on their customer service line, and then they told me I would have to make the gift sender call them to get the expiration date and cvv! Really, I should tell someone who gave me a gift that it didn't work, and now they have to fight to give me the gift they already paid for??!!

I purchased a Vanilla Visa Gift card this last year. I put $200.00 on this card. When I tried using it online it would not work on eBay and Amazon. With $55.62 left on the card, it quit working even locally. I contacted the company and they said that they would send me a new card for the amount left on the card. That has been over a month ago. They still have not sent a new card. Do NOT buy this card.

My son got a $100 Vanilla Gift Card. He used $40 of it for a game. When he came to purchase another item, he noticed there was only 62 cents left. There was a charge of $59 on the card from a company that we didn't recognize or Google. When we called to complain, they gave us a bogus number for the company and said we can dispute the charge with them. Then the phone went silent and I haven't been able to connect with anyone again, after numerous attempts. There's no getting a hold of anyone once this card number is entered into their system.

I put money on a card to buy a water pump for my car. Just to find out that I can't buy international. Can't send money. Can't take money off the card. Can't put more on there. Can't cancel the card until 4 years from now yet they want to charge me $3.50 a month after 90 days of inactivity until the expiration date. This HAS to be illegal. NEVER GOING WITH VISA AGAIN. Scamming people and stealing their money.

This is probably the worst customer service experience I have ever been through. I have NEVER written a poor review but for this I 100% will. I was sent a $50 GC from a coworker at the end of August. I went to redeem it on December 2nd and the "link is disabled". After spending 25+ minutes on hold, I was told to delete the email and have the sender reach out. ARE YOU KIDDING ME. So delete any evidence of having this gift card? So I reach out to my coworker to see if she can send me her order confirmation. Alright, I guess I'll get resourceful since you seem to need the order details but I am NOT deleting my only email showing I received a gift card.

Never buy any Vanila product especially pre paid Debit Card. Totally unreliable and cannot be trusted. I had $50 balance on the card but unable to charge at Home Depot, Lowe’s, Meijer, Kohl’s and other stores or online. Unable to see balance online. Customer service is horrible and unable to give straight answer after 1.5 hours wait and transfer from one department to other.

I purchased one of these cards and sincerely regret it. It's caused me nothing but problems. I made an Amazon.com purchase and never received the product I paid for. Amazon said that the card was refused but when I checked the balance of the card the amount I'd paid had been subtracted. I disputed the whole thing with Vanilla Card. It took months to get a replacement card. To add insult to injury, when Vanilla Card sent me a replacement Visa Debit card I could not activate it. I tried calling 1-800 number over and over and tried the website too. There is a serious scam going on with these cards. DO NOT buy one of these cards.

I got this sorry excuse of a card six months ago. Bought it for the purpose to use on a gaming site. Pretty much all I've used it for. The last few times I made a purchase it was difficult to do. Today I could not make purchase. I called customer service and the bottom line is they want to dictate how you spend your money. Of course they tried to dress it up and want you to think it's for your own good...

I bought a $500 Visa Vanilla card and before I could use it someone transferred all the money off the card. 6 months to get money back. Then it happened again before I could spend the last $65 on it..

The day I activated the MyVanilla Mastercard with 20$...my vanilla keeps locking up the card/blocking it from me using the additional 500.00 I reloaded the card with after registration. I've had to call this company's customer service four times telling them, To unlock the damn card! After two transactions, if I tried to use a third...It would cancel the transaction. Then again have to call the company. They think it's a game. I promise everyone if I try to use it again and it's unsuccessful? Well, all I can day is, "Bless their hearts! I'm sure someone will be learning some new english slang! I would not get involved with this company... if I had it all to do over, again!!

It turns out my mom was able to use this card no problem, I was nervous that it would not have worked, I'm glad that it turned out ok???? I would still use a different company. Usually your bank if you have one will have this service.

Why is it that the computer ask for information and the operator asked me more questions than the computer. Yet the computer gave me more answers send. The operator seems very backwards to me. I don't understand how a computer can give me more access to my account than a customer service representative. Unbelievable. Very disappointed. Will no longer use this card again, will no longer use your brand again, will no longer use your service again. And if anyone ask me I'll tell them don't don't trouble yourself. It's not worth it.

I am in possession of 3 Vanilla eReward gift debit cards that are virtually useless due to low balances on each one. Why can't the balances be easily transferred to one usable card? Is this how they make their money? I highly recommend that you think twice about purchasing these "gift debit cards" for friends.

Received Vanilla gift card for Christmas and was saving until I found something I wanted, never got a chance. I spent under 10.00 of my card, somebody else used the remainder. When I called about the charge was expected to jump thru hoops to get it back. Will advise my friends and family to never purchase these cards. Company does not care about their customers.

I bought the Vanilla Card when my son was 16 for gas purchase. The charges to reload the card was like prepaying interest. Then...you have to go to Walmart to reload the Vanilla Card. You cannot preform this online. Then if you forget the password or pin, you cannot do this online either. Sometimes when we would call the customer service number, we would be answered by a hot girls on the phone or a make your selection that you cannot reach a live person. When you are lucky enough to reach a person, they were unable to preform what you ask without asking a coworker or consulting on how to do what you asked. I would not recommend this card to anyone.

There is no way to reload these. You have to activate them online to use and you can't add a new one to your account. So you end up with multiple accounts and a pocket full of plastic with a couple bucks on each. Unless they changed it in the last few years since I gave up on them.

The cards are useful as gifts or for small purchases, but keep in mind that some of the cards don't offer reloading and can't be used in combination with other prepaid cards to pay off a balance that exceeds the limit of one card.

The Vanilla Prepaid Visa card is very reliable. You're able pay a bill that you wouldn't usually pay with your bank card instead of using your own bank card plus sometimes a Company Will still use your card at the you have contacted them and let them know that you don't want the product and to not use your card again, In other words you may try a product out and you don't like it and you want to cancel it you can't called the company to cancel it but they continue to take their mouth of your call.

An average gift card with average resources. I don't expect too much when utilizing. It is what it is. Just a gift card. Non-reloadable, no fees for the user and minimal fees for the purchaser. It is nice to have a card accepted everywhere.

It’s a great gift but the fee to purchase is too high. Visa makes enough money. They should be the leader like they feel they are and put the customer first for a change instead of business and screw the customer.

I have used my Vanilla card for all of my online shopping for a few years, & have never had a problem with transactions. Also their low fees!! I would recommend the Vanilla card to anyone!!! My Vanilla.

I received the Vanilla Prepaid Visa card as a birthday gift. My clients at my job took up a money pool and then loaded up the card. I was able to use the card at various locations. You can shop online and shop in person. It was a wonderful card accepted everywhere.

Great idea but too expensive. I would like more options on each card, ie. no limit per card so that I can load as much money as I need to to pay all my monthly bills instead of continuously going back and reloading it time after time. Such a waste of my time.

Love the Vanilla Prepaid. Can shop anywhere, and easy to reload. All locations accept, great as a gift. People can buy what they want. Fees to reload are cheap. May use in grocery store, clothing, out for dinner, Dr. pmts, phn pmts.

I used the Vanilla prepaid card with no issues. It was an easy setup and as for purchasing item it always seems went smooth. I did not have any fees. All of my transaction were made in stores without any problems.

I live in a small town so this card does come in handy, but the problem is the outrageous price of the fees associated with putting money into it and sometimes you are charged for online purchases. Then there are the ATM fees which are ridiculously expensive, too.

The biggest thing is that if the card has an expiry date then if the owner of the card still has money in it after the card has been expired. They should move forward that amount to a new card and send it to the customer with the left amount that wasn't used. Or card shouldn't have a expiry date and customer should have access at any time of their money.

I was introduced to the Vanilla card so I could pay my medical bills. I like the convenience of the card but think the cost could be a little bit cheaper. I have spoken to customer service and very helpful and friendly.

Great presentation card for gift giving! Always a hit! I love giving this card as a gift. It’s always very well received! It looks great and smells wonderful! You won’t go wrong picking this card up for someone else or as a treat for yourself!

This card can be used as a debit, and a credit card. I used them every time I travel. Also for my family birthdays, I send the Vanilla card and my children activate the account card.. No problems using. The card. Easy breezy.

I purchased a Vanilla card and was able to use it once without a problem in Florida. I am currently traveling in Mexico, but have a brick and mortar address in San Francisco, California. However, I was told that I can't order anything from Amazon to my homestay here in Cozumel. I had to wait online for 40 minutes, got attitude from the representative and also from her supervisor. So now I have to have whatever I need shipped to my friend in Florida, who then has to ship it to me. I read all of the previous reviews and totally get why Vanilla only gets one star. I would give it none if at all possible. I just hope that it doesn't expire before I return to San Francisco in January.

I had a $50 Vanilla gift card, I tried to use it the first time, it wouldn't work. Called and verified the balance, went into the store and and made a $5 purchase. It worked. Next time I went to use it, it didn't work, so I tried again in trying to buy my groceries, again it didn't work. Both times I had to use my debit card instead of the gift card. Two days later, I decided to try and use it at Walmart since it was a Walmart Vanilla gift card, but the card only applied $6 to my purchase and I paid the remainder in cash. When I got home, there was 0 amount on the card left. Apparently, the 2 purchases that came back not being valid, the money was debited off the card. I literally paid $78 for $39 worth of merchandise. I'll never purchase another Vanilla Gift Card again.

I bought the card and opened it, it was missing 4 digits in the front of the card and the 3 digit security in the back. So now I have to wait 3 more business days to make my purchase. Why do they take these defective cards off the shelves of stores. They also wanted to put my card on hold so that when I do receive my new card. I have to wait 25 more minutes on live to speak to somebody in the Philippines to take my card off of hold.

The card is difficult to use for online purchases. I ended up not using the gift card for my purchase. The vendor immediately canceled the order with gift card information. I was unable to set up a pin online after entering my zip code as required. I now have to wait 10 days for funds to return to my card by Vanilla Gift processing service.

Received 50$ Vanilla gift card at xmas and Immediately had trouble redeeming. A Store applied a return to the card (big mistake) And after 5 phone calls I was assured the money was available. I Tried to redeem it a month later and funds are not available again. Two phone calls to cs who advised the card was deactivated (no reason why) and another investigation Was required. For the SECOND time I am required to send in original receipts and correspondence. Why doesn’t the Federal Trade Commission shut these guys down? Don’t buy these scam cards.

Bought the card at CVS as a gift for my son. It didn't take long for the cash balance on the card to disappear -- without even trying to use the card. It took few months for them to confirm they would issue and mail new new. Needless to say, they never did. To me, it feels like a scam. Stay away from Vanilla gift cards.

I purchase gift cards all the time as gifts. This particular time I purchased and the store clerk obviously had trouble or didn't know how to activate. They have done nothing but give me a run around. I sent them everything I have to no avail. Their last claim was they didn't have my driver license and after sending that still haven't heard anything. Every time I call customer service I get a run around. I talk to a supervisor and they said they will look into and I never hear anything. When I call they say they need receipt. I have sent everything I have. Totally frustrated. My advise to the world - never buy Vanilla Visa cards, they are thieves.

I was extremely worried after I purchased this card at Walmart, and it didn’t work right away. I looked at the reviews, and my fears grew. After looking at the website, I saw that the phone number was 3 digits too long. As it turns out, they have the correct number listed, it just has a 218 in front of the actual number that shouldn’t be there. I talked to customer service, and they said I had to wait a half hour to use the card after purchasing. I wasn’t very hopeful, but half an hour later, I was able to make my purchase with no issues. I’m very pleased that this wasn’t a scam.

Do not use this gift card company, there is no security whatsoever!!! As soon as I purchased a prepaid Vanilla gift card and put $251 on it, the money was immediately stolen off of the card with my first attempt to use it. Looking at the timing of the transactions, the money was taken off the card at the exact moment the card was activated. Almost like it’s an inside job with vanilla gift card or the scammers had the money set up to be taken off at the time of card activation.

I purchased a $100 prepaid Vanilla card from Walmart around the end of 2019 as emergency fund for later use, I opened it and placed it inside the drawer of the desk the day I purchased it. In August 18, 2020 I pulled the card and checked the balance and it was around $25, this is what I found in a $100 Vanilla card...! This is very frustrating. I called the 800 number of Vanilla and am waiting on their response, they said it will take few weeks to investigate after I fill a form they emailed to me. Never place your CC in places that others may see it for they may steal the credentials of the card and steal your money.

I did not have a problem with the Vanilla Cards in the past. However, this year a gift card I was given had an unauthorized charge on it. Three phone calls - each time they were to email me forms - I still have not received any. However, they were quick to place the card on hold. So we are out the amount of the gift card. Very sad customer service.

My elderly mother bought a Vanilla $25 gift me (also not that young) on the 18/12/18. The front of the card said it expires 05/23 which gives you the assumption that you have up to then to spend it, so I thought I would save it for a rainy day, which is today 09/08/20. Unfortunately, it wouldn't work so I started reading the tiny writing on the back which advised that after 7 months a service of $2.50 will be charged p/m. This means that if you don't spend anything, the life of the card can only go to the 23/4/20 because after that it will have been eaten up by the service fee and have a zero balance.

Terrible experience that went on for 2 months. After mailing Visa Vanilla Gift Card to my Grandson, the card was lost. Since it comes in a package we did not have the card number. Asked for a replacement card after also sending in verification of address & proof of purchase 3 times. Every time you call no one knows your case as they don't record anything in the computer. They wanted to talk to my Grandson who is a child & verify his address, who lives in a different state & a small child. This was a nightmare that I finally went to the Better Business Bureau. If your card is lost in the mail & you don't have the card number you are in big trouble! Do not buy Visa Gift cards!!

I bought one of these online to send to someone else. I was embarrassed when they called to say it didn't work. The only way to talk to a customer rep is to select the "lost or stolen" option. Then they tell you it's not on their end - it's the merchant. Not true. Tried at multiple merchants online and off. Asked for refund and was told I have to write a letter (write a letter!) and send it, then wait 7-8 weeks. I'm not expecting to get my money back, I just hope they didn't sell off my CC info when I bought it.

I purchased one of their cards to pay a bill. I called to activate the card and was told that I needed to go online to do so. I wasn't told that there is a maximum amount of attempts nor that the website isn't set up for Mobile Web...When I finally called to get some help again...was told that the card couldn't be registered. I asked for a new card to try again...Was told that it wasn't a possibility and that I would be offered a refund in 7 to 10 Business days.

So my aunt bought me a card with 50.00 on it. A day later some company took all the money. When I called about it they took a report. Said I would get an email which I never did. When I tried to call back couldn’t get a live person and this has been a couple of months ago. I wouldn’t recommend this card nor will I buy another one.

Never give away these prepaid credit cards to anyone. They work really hard to annoy you and for you not to be able to use them. This way they get away with your money. They must steal millions of dollars from us with this scam.

My daughter received a Visa Vanilla Gift Card for her birthday of $100. Before each online purchase she ask for my permission and more times than not it was a Walmart Roblox email delivery purchase. She ordered 3 Roblox cards and cancelled each of them shortly after she placed the orders, simply because the merchant was taking too long to send the pin numbers. That was almost 2 weeks ago. On the merchant's end we have from them confirmation that all 3 orders were cancelled, and normally it may take up to 7 business days to release the hold on funds but I feel as though this is ridiculous, we are still in limbo, just waiting.

Purchased a card and loaded it with $260. Tried using it and card was declined. I contacted Vanilla cards who told me that my card had been used already, this was odd because I was never able to even activate the card to use it. I was told that I need to fill out a dispute form and wait 90 days. I filled out form, sent proof of purchase and haven’t heard back and have tried contacting customer service. Getting the runaround. NEVER EVER BUY this card. I was scammed out of $260.

The Vanilla Pre-paid Card -They don't tell you that if you use the card to purchase sometime BEFORE registering it WE WON'T BE ABLE TO RELOAD THE CARD! Even after I called to get help activating it I thought everything was fine but NO. WASTE OF $4.00. These ** people are SCAM ARTIST. WHY would they want us to buy ANOTHER card to reload when we just bought one! Once used without registering it the card is GARBAGE! UNREFILLABLE. They will NOT allow money to go in if the card has been used ONCE! If it was not registered first! Which should have been CAREFULLY EXPLAINED..

My wife bought a gift card from Vanilla and gave it to me on my birthday. As soon as I activated it, someone made the transaction on SWAROVSKI and used all my gift card money. I called Vanilla Gift Card customer service and opened a ticket numbered **. The day until now, every time I call their customer service employees either play dumb or ask me give them more 90 days to look into the issue. Never buy from Vanilla Gift Card.

My 18 year old son is going to basic training in two weeks and needed this card to start his online banking account. I purchased the card, came home and tried to activate it online and it gave me an error that said to call customer service. After being on hold for over thirty minutes, he was told that he tried too many times to activate the online account and the only way to correct this was to deactivate the card which would cause him to lose the money on the card and purchase another one. I chimed in and asked for a supervisor and the lady was rude and placed on hold for another twenty minutes until we finally hung up. This card is a total scam and I will NEVER recommend or purchase another one for any reason EVER!!

Months ago, I asked them to replace my e-gift card with a physical card, because it's nearly impossible to use online. Answer: no. So I asked for a refund. This should have been a simple transaction, but I kid you not, they said I have to prepare a physical, signed letter with the case number, card number, etc. and fax it to them. Yes. Fax. Oddly, they also asked for my date of birth, and when I asked why they needed that information, they stumbled through a response that made no sense. Given they also wanted a letter with a signature on it, it came off as identity-theft-level suspicious.

This is the worst credit card company I've ever had the displeasure of purchasing. I bought the card for paying bills online, I added 50$ and they never loaded the funds, after months of trying to contact them I finally got ahold of a representative, and they were rude and didn't offer any apology or reason for my trouble, I felt as if I was inconveniencing her as a matter of fact, but I finally got the funds loaded, then had an issue with a transaction and asked for help to cancel payment, but they didn't help, I had to dispute the charges and still no help.

I called Visa and they said card was already used. I don’t eat sushi and never heard of restaurant it was used at. Vanilla gave me a big sorry it shows used. Card apparently not secure. Feel bad. A friend paid for it and it is useless.

I bought a card and loaded 20 dollars and I don't remember the cents. Well with Covid 19 they were not answering phones so today I called after the country is back to work and the lady said I could not activate my card unless I knew the exact amount I added. I said, "That is crazy. It's been two months. You haven't answered your phones and it is my job to know the exact amount..." Then she said I could activate it online....Well the website doesn't work and I told her that. If you use this company only use the silver one time cards. Anything else you will lose your money. They have one star for a very good reason....Trash company from the top down.

I bought this "gift card" for Father's Day. I wanted to have it set up so I personally called to active it. The automated system kept telling me I was providing incorrect information. It took at least 5 attempt until it finally gave me the option to speak with a representative. I provided all my info and was told I had to file a claim and that it would take (3) days to process. I then had to email my receipt to show proof of purchase. I DID NOT receive any confirmation of received info, or call. I then had to call - From Work - reattempt providing card info another 5 times, placed on hold and finally spoke with someone.

Hi all, first card I got was 200$ gift card, within hours of purchasing card, it was 65$ lighter from being used in another part of the country, rang Vanilla. They said it took 90 days for them to check and sort out who/what happened then I might get the 65$ back. Once 90 days passed I rang vanilla back, was told they sent me an email that I had to fill and return within 90 days, err what? I never received the so called email, lady on phone kept saying, "Sir you didnt fill out email," asked for the vanilla employee's name, so I could talk to a supervisor, she kept giving me her first name only, then came, "Sir?.. Sir? Can't hear you sir.." And she hung up on me.

* Vanilla Prepaid Card is a SCAM!!! * Do NOT purchase/use!!! 14 yr old daughter was given a Vanilla Prepaid Card w/ $250. When she went to make a purchase the card was declined. We called to check the balance and the Vanilla Prepaid Card said it had $0!!! Checked transaction record online and it showed multiple charges by PayPal user: **

My 12-year-old son and his grandma bought a prepaid card from 7-11 Kaneohe or gas station. It is reloadable... My vanilla prepaid debit card. We were having trouble activating it by the number they provided and was directed by an actual person to go online and activate as they have been having problems. We make an account and they are asking personal information. We decided to follow through as it seems legit as we bought it from an actual store. Once we made an account and tried to activate the card it wouldn't activate.

I received the $750 gift card one 500 and one was for 250 and when I went to use it the money was gone. They did nothing to help me. They just said "sorry we can’t help you. Sorry we don’t have a dispute department. Sorry."

I've used the Vanilla Prepaid Visa card for approximately 8 years. I use it for all of my direct deposits, and I've never had a bit of trouble with the card, company, or online system. The only drawback to this card has been the $0.90 charge each time you swipe your card. I usually take what I need in cash out with an ATM that's in the my vanilla network (it's only like a $1-something), to avoid those charges everytime I buy something.

I had put $40 dollars on a my Vanilla Card and I went home to set it up and I realized it was gone. I'm a disabled young woman, I wanted to buy a game and they stole $40 from my account. I wished I could have known about this sooner than never... they told me that I had multiple accounts open and I only just had opened a new one because my others were locked out.

My friends gave us a gift card at our engagement party. When I went to go activate it I could never speak to a representative and was constantly steered in the wrong direction. When I looked it up online there were similar complaints about the card information being invalid and simply not being able to obtain the credit. They are absolutely scamming people! Do not trust unless it’s an actual VISA card associated with a reputable bank!

I received a card as a gift and within days fraudulent purchases appeared. I contacted Vanilla and was told I must contact the vendors to dispute the charges, which I did. The fraudulent purchases have not yet been removed from the card. I'm not hopeful that this will be resolved soon, if at all.

I put 200 in the gift card for a deposit on a hotel. 2 days later some unknown charge appeared on balance. Then a couple hours later after I complained they lock me out of my account. Now I can't get the deposit back and they just took my 200. Sick.

My son and his wife who are both deaf received a Visa "Vanilla" card with a value of £25 as a wedding present. It states in large letters on the front that the expiry date is 04/21. However when he tried to use the card he was told the balance was Nil. I have ended up contacting Visa trying to resolve this, but it seems they take a fee of £2.00 per month, and all of the balance has been used up by this fee. Despite numerous calls they refuse to reimburse this fee, even though the card is still well within the expiry date of April 2021.

Today May 19, 2020 I was ready to buy the things I need it and wanted. I check my card balance to see what much money I have, the gift card had $150.00 so I bought something on Amazon and I already paid it, later on as I waited by seeing what type of stuff to buy. I went and checkout, and out of nowhere the checkout said "Please verify the credit card and billing information, or use another credit card or payment method." I went to check my card balance, it said $0.00, I checked again who use my gift card and someone did a Pay-pal and took the money. I called the company but they have me waiting, so I hanged up and called again. And still tell me wait about three time. So that means I only spend little bit of money but someone spend a lot. I'm kinda of sad but I will never buy ** from this company ever again. Good thing I pay my things little early than these people.

Had put a dispute on a charge and hold on my balance due to Card # was stolen. Got my dispute claim back but they released my hold balance to another unauthorized charge after I just told them that the card was stolen. And they were the one to suggest to put the hold on the balance for I wouldn’t loss anymore money. At the same time they said there was nothing pending. A month later after receiving the replacement with the dispute charge amount they tell me the hold balance was collected by a store that I didn’t purchase from. So the hold didn’t save my money like the suggested! Don’t buy. Card # gets stolen easy and you will lose your money.

Bought a Visa gift card for $100 dollars. Used $49.97. In about 2 hours tried to used the remaining balance and it was stolen off the card. Called the 800 number. When I finally got a person there was so much noise that you could not hear them and when you did hear them you couldn't understand a word she said so she hung up on me.

Put $250 on a Vanilla Visa Gift Card I bought from Walgreens Pharmacy. This was money my daughter earned cutting grass and wanted a card she could use online. It had a balance $0 when she tried to use it hours later. We called the company and they said it was used to buy things from Home Depot and PayPal and to call those companies to get the money back. PayPal said no way to track it. Home Depot said no way to track it without an order number. Called the Vanilla people back and they said nothing they can do. Try calling Walgreens and corporate. They said nothing they can do. Teach your kids to be a hacker. They will not have to work and get away with everything.

Won't be purchasing gift cards through Vanilla Gift again. I bought a $200 Visa gift card for a family in need who cannot afford food. After her first purchase, the card number was stolen and unauthorized purchases were made. Company says, "Too bad. Try getting the merchants where the unauthorized purchases were made to refund the card". Um, thanks a lot.

I have been using my reloadable card for almost 2 years with no problem. And then suddenly I keep getting unauthorized purchases from a google games site, based in California. I have tried to go on the website to dispute the charges but whoever stole my card has also managed to change my pin number. I have so far lost over $150. I can't get through to anyone on the phone because you need the pin number to even get to that point on the phone. This card is useless and I will not be using it anymore. I bought a different brand today and this one will be shredded and tossed out. PLEASE DON'T BUY THIS CARD!!!

Not liking that I need to give a star. Grrr. Picked out the E virtual gift card for my mother. She's very old she doesn't get around anymore. After 1st attempt ALL my info said error. Maybe I made a mistake, I redo ALL my info again. It says first [error: please refresh page.] I refresh the page and again; All my info, credit cards, address, submit, and [error]. I call customer service. they said I used 2 different emails in the same place and I could not purchase anything for 24 hrs.

I purchased a Vanilla Visa over a week ago and have had trouble trying to activate it. They simply have stolen my money. I have tried to use their website to activate numerous times only to be kicked off a website when I am almost to the end and complete. Then it tells me to call one of the 800 numbers which I've tried to do four different numbers and still no help. No one answers. The computer is the only thing you get and it can't help you. They claim due to the Coronavirus is why they're not answering the phone or helping people activate the card. This is ** because I have tried to call every number they have several times for several days. Spending over 3 hours 2 different times on the phone waiting. I've tried all times of day and night and still nothing. I want my damn money back or my card activated.

I bought a Vanilla MC prepaid card at Wal-Mart. Three days afterwards, they still listed the funds as pending. Then the next day it went from pending to transaction posted and has a payment to Sears for the full amount I put on the card. I have tried to reach them by phone, I have been in hold as long as an hour now, they will not answer. The only other way to contact them is by mail, which I am also going to do. The reviews I have read about these cards are mostly bad and people have had the same experiences. It appears to be a fraudulent company/card. I am going to continue to report this everywhere I can. I did not see the reviews before buying the card. I was at the register at Wal-Mart and grabbed one that was right there by me. Everyone beware of this company.

Purchased $500 card during COVID to assist with essential bills. Unable to activate online; continuously locked out. Then it referred me to call the number and I have been on hold over 2 hours. Then the phone starts giving a message that I should refer to online "to be in control of my account."

I bought a my Vanilla debit card and paid $250 cash to have on the card, it’s 3 weeks and can’t even register the card... I tried the 1 855 686 9513# and the website about 100 times, no exaggeration, morning hrs, afternoon and night with NO SUCCESS. I literally left my phone and was still on hold for 2hrs. How is this possible? Visa is a major creditor and I can’t get through for 3 weeks??? I WANT MY $$$ BACK!!! Wouldn’t recommend visa to anyone.

Updated on 05/04/2020: TOOK MY MONEY AND NEVER SENT A CARD!! I paid $106 for a card for my Aunt and they NEVER sent one. They took my money within seconds of ordering. 3 weeks later she still hasn't received the card and I'm being told the order number I was given doesn't match my information. After 7 hours of calling I was told I would receive a call from their investigation Dept in 2 days. That was a week ago and every time I call I'm told to wait 2 more days. Do not buy this card as myself and numerous other people have told you.

They lock you out of your online acct and the only other way to contact them is by phone and they won't answer the phone. I have 80$ TracFone bill sitting. On hold for 1 and a half hours at a time till run out of min. Four times in a row then they are free to rape you blind. They scammed me out of 2300 to 2500 $ of my Harley money. This is just what america needs. A bunch of computer scamming diaper heads running our financial and banking institutes.

My son purchased one for me for 150.00 for Christmas. Went to use it, nothing on the card. Checked on line and someone had used it the day after Christmas. I called, filled out paperwork and on 5/1, 4 months later, received a new card. I called to activate on May 1, and waited 45 minutes, I hung up. Called again on May 2 and after 35 minutes on hold was able to speak to someone, he activated the card. For 146.00. He told me they charged a 4.00 fee to activate it.

Please! Do not purchase this card!! Your money will more than likely be stolen. I mean look at the previous comments before mine, they say their money was stolen off of their card. I had a gift from a close relative who put on supplement amount of money on the Vanilla Gift Card, and on the next day of the purchase, the money was so long gone. We checked on the Vanilla Giftcard website and saw that someone took the money and spent it on 'NOVUS TOUR INC'. A sketchy travel tour company. I have no more to say. I just want to warn those to never to buy this brand unless you want to see your money gone under the next 48hrs. Please warn others!! I am never going to buy this brand again!

Bought a card for a kid that recently lost her mother. Within minutes of buying the card, someone stole the balance out of it. It took months to receive a replacement card. When I did, I couldn't activate it because they thought I didn't know my birth year. I'm sitting on hold with customer service while writing this. These people suck!

Purchased a Vanilla Prepaid VISA to buy a subscription on my Xbox live account. Two hours later after finding an American phone number to talk to a non English speaking agent, I got to talk to a real person in regards to why I was unable to use my card. I just spend $100 on for a Xbox live subscription. All the Spanish undereducated representative “I understand“, “I understand”, “I understand“, literally cutting me off while I’m trying to explain to him my problem with the card and then he hangs up on me. WOW! Great customer service. Also the card you can’t use on PayPal or really ANYTHING unless you want to blow it on some online shopping, I wouldn’t recommend buying these cards. I spent 3 hours of my night trying to get this card to work on any site and I haven’t found one yet that isn’t a retailer selling clothing.

If I could give a zero I would. On the front of card it says "FUNDS DO NOT EXPIRE/CALL FOR NEW CARD" but yet I found out they have been deducting $2.50/month. So theoretically there could be $0.00 left on the card. Completely contradictory! I called to complain but they didn't do anything. We spend thousands upon thousands on gift cards for our family and friends a year. Will move to another form of gifting as they are a totally scam!

I got a Vanilla gift card and I used at decent secure places. On my most recent purchase, I returned the item that I had purchased and I got my refund in my vanilla gift card. But few days after getting my refund, the money that I have on the card (almost the same amount of the refund) was used in a unauthorized purchase. I wonder who has access to my card numbers and know them? I have try to call this business and they do not answer the phone, I have been on hold for 30 minutes. I opened an account online to try to found a dispute form to fill out and they do not provided it. There is not way to request a dispute. BEWARE OF THIS COMPANY, IT IS NOT A TRUSTWORTHY ONE.

Great card for use, I checked my balance fast and easy even went to order a few stuff off eBay and Amazon.Com. Very good card. Planning to buy more. It's a good gift for holidays no doubt! Spend this card anywhere Visa is allowed which is very good for me. They updated site so now it got better.

A friend had purchased Vanilla Gift Cards for me as a gift. The one that were marked with the amount on the card I was able to activate by adding a zip code at their website. For the card with funds added, the balance shows when I check the balance, and I was able to add a zip code, but when I attempt to use the card in the US where I'm located, I receive an error message that the zip code is not recognized. I'm guessing that this may be due to the fact that Vanilla only permits adding a zip code and not an entire address with zip code to the card. I'm able to use other Visa gift cards at the same websites where Vanilla Debit Gift Card is rejected due to the zip code not reognized error.

This company cannot verify your identity, so the card isn't registered. They then change all tube terms because it's unregistered AND it's your falt, even though I'm holding my driver's license. Beware!