Vanilla Prepaid Cards Reviews

I wanted to share my experience with everyone here. I started buying cards several years ago from this company and I have never had problems with the cards. If you're getting a card by mail you will need to provide them with an SSN which is required by law. I never have to give any information to setup my cards because I buy the Vanilla Gift Master Cards or known has One Vanilla Gift Card which you don't need to activate. There's several types of cards you can get on the market. Vanilla Gift Cards or One Vanilla Gift Cards you will not need to setup with any information. Cards by mail, you will need to provide information such as ID, SSN and Address.

I have yet to be logged in to this card. The phone recording says the exp. date is invalid. Not true. When I log in and type the characters over and over again (that I can BARELY see, it continually comes back with the statement: "Characters do not match the image below." Not true. This card SUCKS!

I received 2 prepaid cards as a gift to find out one of the cards was not activated properly. I called the customer care team and they fixed the card that was not working to find out the other card is now not working??? So upset that I have to keep calling them and they are not very helpful. I will never buy a visa Vanilla prepaid card again.

I purchased a MyVanilla prepaid card on 9-22-2018 and was told at register after I loaded $230 onto it would be immediately available for use. I went outside tried to activate the card and it keeps declining due to identity verify. I tried to return it right away within 10 min of purchase without even leaving their parking lot on 9-22-2018 as I couldn’t use it and was denied due to it being a prepaid card. I called MyVanilla card the same day. Set up a pin and gave my information. They said they couldn’t verify all. I would need to email them color copies of my ID, front + back of the prepaid card and copy of the receipt before would be activated to InComms email they gave me. I sent in the documents as they requested on 9-22-2018.

I got a $500 debit card for Christmas, and have been using it a little here and there. Today at lunch time, I checked my balance on your Vanilla website, and when I hit the "sign in" button to check balance, it displayed what looked to be scribbled letters. I tried it again, and the same thing. I signed in to the website just below with the same process. It let me in, and said I had $112.80 left. Great... When I got to work, I went into my eBay account to make a purchase of $96.00 and would not accept it. Impossible!! I just checked it less than two hours ago. I checked my balance on the website I knew worked, and it said my balance was ZERO!!! Somebody had taken my $112.80, and there was no way to contact the company, phone number or email. What a rip off, and nobody gives a rip because they already have been paid at the purchase date. I would not recommend that anyone buys this rip off. Get cash next time,

Your site is a hazard to the security of any user who checks the balance of their card. Highly recommend some external pen testing to be contracted, too many cases of card details being stolen after checking the balance on your site. I hope someone starts legal action against you in the hopes you get your heads out of your behinds and look into these reports. Perhaps an internal audit is needed?! You obviously care more about the sale of the cards, versus the experience and security of the user. Plus your support is a joke, 90 days for a fraud review, goodness. Must happen so often you have a large backlog. Please for the well being of your customers and your business increase the security of your website and cards.

So I HAD Vanilla cards between my wife and I. We decided to go this route versus the traditional bank route, big ** mistake! These people are thieves and cannot and will not explain their actions! I enrolled in direct deposit for my work check and their big thing is “you’ll get paid up to two days faster.” NOT ONCE did I ever receive my pay before Friday, the regular scheduled day. And not only that one week it didn’t arrive until 9:00 A.M. on Friday so don’t believe that line of **! After three weeks of direct deposit I logged into my account and noticed that the status of my card said spend down instead of saying active!

Do not purchase Vanilla Cards visa gift card are a scam and customer service is poor!!!! If I could give an evaluation with a black star I will give it but this option does not exist!!! I received a "Vanilla gift card" on September 6, 2018. On September 11 I went to Marshall (8661 Colesville Rd, City Place Mall, Silver Spring, MD 20910) to pay for a purchase. The cashier opened my "GIFT CARD VANILLA" but I could not pay with it because the transaction was declined. To check if I had done well, I returned home and checked the website of Vanilla Gift; Also call the consumer attention line to listen to the instructions. On September 15 I returned to the same Marshall store, to try to pay with that card and again the transaction was declined.

Purchased card on 7-11-18 for 250.00. Used card one time at airport. Card was hacked Immediately. Called Vanilla One Visa gift card to report it. Talked to customer service rep. It's been 45 days and still can't get my money back. People! Listen up! Don't purchase this card - unreliable, not secured card, bad news! Purchase the American Express cards - secured and dependable. If your card is compromised American Express will refund your money Immediately! Still trying to get my money back from Vanilla One Visa gift card!

Card was used for motel reservations and to pay bill. When trying to pay bill Vanilla they have slapped a 30-day hold on funds, $300, and no amount of talking to their supervisors will get them to release the money. Don’t use Vanilla.

SCAMMERS. I got a call yesterday from "Publishers Clearing House". He said, that I had won 5 Million dollars and a brand new Mercedes Benz. I asked him, "Was this a scam," and he said, "NO Mam...You are a Big Winner, and we will fly to your city and present you with a certified check for $5 Million and a new car tomorrow at 11.30, and the tv station will be there also unless you prefer it to be private." Then I asked him, "What's the catch?" He said, "No catch... but you have to go to Walmart or CVS and buy a "One Vanilla" card and put $150 on it, and call me back to confirm that you have it, and then we will make arrangements to fly to your city tomorrow to present you with your grand prize." Well, I googled "One Vanilla Card" and read the reviews, and all of them were bad. People said how it is a scam... and DO NOT Buy a One Vanilla gift card!

I got a $500 card as a birthday gift. I use it a couple time without a problem but the third time it kept getting declined. The balance on the card was just a few dollars less than the total of the purchase so I was thinking I would apply it towards my purchase and pay the rest with another card. Not possible. It just kept getting declined. I even called the merchant and they tried to run the card on their end but it was declined by the bank (Vanilla Visa). So, unless the card's balance is same or higher than the purchase total you can't use the card. Or you have to ask a merchant to split the amount and charge exact balance amount first and then pay the rest with cash or other card. No online retailer offers that option. Not very convenient. I wonder how many people just get frustrated and leave the few bucks on the card unspent. It's a great deal for the bank as it all adds up I'm sure.

Received $25.00 Visa debit card as a gift. Unable to use. Called Vanilla - company that issues gift card who reports they are unable to activate the card without a receipt. They report they are unable to refund the gift giver without a receipt. So - no instructions on card to gift buyer reporting need for receipt. No receipt. No money. Sounds like a wonderful investment by Vanilla to immorally gain money.

After providing information to register and check my balance online, I have been receiving non-stop emails for credit offers from random companies. I can only assume that this company misused my information. I also had a problem when I tried to replace a card with a remaining balance and was told I needed to provide the receipt from the person who purchased the gift card. Do not do business with this company.

The Vanilla gift card customer service supervisor is the worst... I lost a $25 dollar card. I called the 1800-571-1376 number and was given an email address ** and was told to forward the original receipt along with proof of address. I sent the email June 16.2018 attached with the original receipt and my ConEd bill. On July 23rd 2018 I received the replacement card. When I tried to activate the card I was ask for my DOB year. I told CS I was never ask nor told to give my year of birth. When I did give them my year of birth it didn’t match what they had on file.

Vanilla Gift Card (Incomm) located at (corporate office) 250 Williams St NW Fl 5 Atlanta, GA 30303-1032 phone number 770-240-6100 Brooks Smith-CEO, Phil Graves-Pres., but they will tell you that their address is P.O. Box 826 Forston, GA 31808. Vanilla Gift Card allowed a charge of $10 and $1 to process on a gift card that I personally purchased and when it was brought to their attention Incomm out of Atlanta REFUSED to refund my money. I have filed complaints with Better Business Bureau, Federal Trade Commission, and many other sites. PLEASE do not fall victim to the FRAUD/SCAM company and IF you do NOT buy any of their products you will be helping to put this company out of business.

Wow this card is **! Had no idea had to register and bunch of BS! Tried using card for bf acct and it kept declining sooo finally called CS. They told me since I tried to purchase more than I had on there it made it so I needed authorized action and now I can't even use my card till 17. 2 more ** days! My bf stuck in jail with no commissary. No nothing! This card's a BIG ** SHOW!!! Don't recommend to NOBODY!!!

I would like to provide you guys a review: you have to be the worst customer service company I have ever encountered! My mother gifted me a card worth 100$ and somehow it wasn’t activated at the point of sale... how would she know?!? Now I am trying to use it and your customer service team has asked me to ask my mother to go back to get the receipt. This doesn’t make any sense! I have used many gift cards and yours has to be the worst. We just lost 100$ cause your process is broken and your customer service is completely incompetent! You are the worst company - you really should be shut down by consumer protection agencies. You are cheating customers!

I am leaving this review because dealing with this company has been the worst experience of my life. I bought two prepaid cards for online bill pay. One loaded with $200 and the other with $500. 00. I purchased them on 06/30/18 at a Dollar General. Literally the very next day before I was even able to use the larger of the two there was a $500.00 deduction from my account. I hadn't done any transactions with it. I called in shock and not knowing how it could have happened. I called and spoke with two reps and a supervisor. I explained how the only interaction I have had with this card was when I had to activate it.

I bought a 50 dollar prepaid card for my daughter as a surprise for babysitting, I have called customer service 3 times in 2 days trying to get the card to work & nothing... Instead they freeze my card & now I'm out 50 bucks & my daughter has no money now.

Was sent a Vanilla Visa Debit gift card for $200. After using it for two purchases totalling around $75 at Kroger gas and supermarket, I tried to use it to buy a sandwich the next day and was told my card had insufficient funds. The sandwich was less than $6. So I went online to vanillagift.com, logged into with my card info and found out that the remaining $120 had been charged online to SQ *TECH EXCHANGE at 1:30 in the morning, while I was sleeping. My story ends the way that everyone else is. I don't know how they get manage to keep selling cards but I will never see that money again. According to their site, you have to assign a ZIP code to via your account before you can shop online, which I did not do before the purchase was illegally made. Go figure. If you are unfortunate enough to be the recipient of one of these, I advise you to use it at a brick and mortar store and use the entire amount in one day before they can take it from you.

This is the worst prepaid card I've ever dealt with and will never again!!! They rip you off and keep your money. I use prepaid cards every day and my daughter accidentally picked up this one for me. DO NOT PURCHASE THIS CARD. YOU WILL REGRET IT!!!

DO NOT BUY THIS CARD. THIS COMPANY IS A SCAM! My son received this card as a birthday gift from a friend. It was intended as a gift card but unless he registers it with very personal information i.e. DOB, SSN he cannot use it. I called and spoke to a customer service rep who said we needed to know the purchase balance. Since the card was a gift, we had to ask the person who gave my son the card. He said $20. I called again and was told that was the incorrect amount and there was nothing he could do for me. I asked to speak to a supervisor.

I purchased this card on 5/1/2018, it is now 5/25/2018 and we still have not been able to use this card. They have given me so many runarounds and I am over it. Their customer service sucks and give you no real RESOLUTIONS to the problems you are having.

This has to be the absolute worse excuse for a gift card ever. They have a rule that if you use the card anywhere that there might be a tip or an additional charge like a hotel, they only let you use up to 80% of the value initially. There is a waiting period, not sure exactly how long I've been told so many stories, before they release the rest of the money. Absolutely stupid rules. If you have a $50 gift card you should be able to use $50, no matter where you use it. It should not give you any more than $50 credit, period. I would not recommend these gift cards to anyone, they are really terrible.

It takes about 7 minutes to get through the automated attendant to speak with a person. I called to ask how I can protect this card because I was planning to mail it, and I had previously had cards in the mail stolen. It took a total of 29 minutes to get a person who told me how to put the card on hold or 'deactivate' and then I gave her a password that would allow the person who was receiving the card the ability to reactivate it. This was a gift for a customer. The last thing I want is to put them out by wasting their time. The spent time trying to get it activated.

Was charged for items I didn't need at a Wal-Mart and asked for 110 dollar refund. Told it takes 10+ business days for the refund and customer service atrocious after reaching. Also card does not state it's no good for most purchases and not able to be used for international purchases... TOTAL SCAM and they will get your money and you cannot under any circumstances get a refund no matter how badly you want it. AVOID AT ALL COSTS.

I purchased this card with $150 value to be able to shop online, and NOT give out my real credit card number. Well, I found about 75% of online merchants will not accept this card. The reason they give, after talking to their customer service departments, is "our payment processing gateway is not accepting this card!" The sheer number of such rejections leads me to believe this whole bunch of cards by Vanilla is flagged or auto-rejected in some way. The brick and mortar merchants: about half of them accept it and rest don't. If I can't shop online, this has no value for me. Do NOT buy this card.

I loaded a OneVanilla Mastercard at Walmart to purchase a drone on Amazon. The first transaction went through for 295.00 however I returned the purchase due to a defect. Amazon quickly refunded my $. A couple day later I attempted to use the card for $5 and the card was rejected. I immediately checked my balance and saw a pending transaction for $225.00 (that was close to the amount left on card which was less than $230.00). That was on Sunday 2/18/2018.

We put $150 on this prepaid card through Dollar General yesterday. Her daughter went on a trip. She took it with her for food, tried to use it for dinner and it was rejected. So we get online to check the balance and it was at zero because there was a pending transaction through Amazon for $150. We then proceeded to call the company Vanilla Visa credit card company spoke to 3 different people all on different levels and they were unable to help us with the situation. They said we have to wait 45 days to get this resolved and they couldn't stop the pending transaction. So then I asked him if we could fill out a dispute form and he said. "No. Not until the transaction goes through."

Got the Prepaid Debit Card for the very first time and had my whole payroll check direct deposited! I got a deposit on Monday, tried to use the card on Tuesday and did not work. I called customer service and found out that they put a Restriction on my card. I would have NEVER even know if I had not called in to customer service. They said I needed to send in identity verification and don't you think that I somehow should have been notified of that information. I emailed the requested information to email address they provided and did receive an automated email response that the information was received!

My husband and I received a $100 Vanilla gift card for Christmas in 2014. Reading the back of the card there is no indication that they will take out a certain sum each month. We assumed there was no rush to use it. The expiration is 06/22. Tried using it today to discover that only $32 is left on it simply because they kept taking monthly fees out. This is ridiculous and outrageous! My poor mother in law thought she was being kind by giving us this card instead she was ripped off. Why is this even legal?

This company is awful!! Customer service reps DO NOT understand English. Put a freeze on my account because I was aggravated and hung up. So now they have my utility bill money and won’t unfreeze my account and want personal verification after I’ve been a consumer for 2 years and spent thousands of dollars. So come tomorrow morning my utilities will be shut off and I can’t do anything about it.

PLEASE SHARE THIS, everyone should know so they can protect themselves from the VISA prepaid card scam! We had bought two Visa prepaid cards to use online and BOTH turned out to be frauds. Somehow (don't ask me how) these scammers switch out the real card for one that looks real and when YOU buy it, bang they have a card worth money and you are left with headaches and frustration. They can go to the website and check if the card is active, they don't have to sign up or anything just put in the numbers and they will see its active and that's when they use it. Thankfully the amazing staff at Shoppers could help us and we did not lose money but what a week long runaround nightmare (not Shoppers’ fault, they were great). The prepaid visa people you call through the 1 800 number on the card were absolutely USELESS and I would have been out the money if not for the Shoppers Drug Mart staff.

I got a Reloadable Vanilla debit MasterCard card at my dollar store. I looked at it and it says nowhere that I had to be to buy it or anything. So I put the $120 without anything wrong. The cashier did not say anything about it either. She did not say anything about being 18 to buy it or use it. So I go online to register it and it says my birthday and I place it in. Then under it it said that I needed my Social Security. Now I’m thinking something off. And then it says you got to be 18. Now they locked my card with my 120$. Not theirs. Mine.

I bought one of these cards to pay bills with. It took about two weeks for the permanent card to come in the mail. When I try to log in to their website, it tells me I have the wrong password, which is ridiculous. I gave my password twice when speaking with a rep to activate my temporary card. I read the fees not listed on the package before I purchased the card. Who knew there would be a fee of 50 cents each time you use it, and a dormancy fee if you don't use it for 90 days! It also stated it was free to do a balance inquiry online to keep the dormancy fee from applying to your account. Well I can't log in to my online account because it says my password is incorrect! Hmmm... seems shady to me. I will not be using this card and will try to cancel it... I think I will have a hard time about it however. Green Dot Money Card is awesome! DONT BUY THIS CARD!!!

Someone give me a $50 dollars card, same day was activated there were two transactions for 25 dollars, I didn't, they told me to start a process by around 6 month, don't spend your money in this kind of cards. Somebody wants to give "you!" Not a big company, some presents, so better cash. Good luck and tell all your friends don't buy Vanilla gift card.

My son bought me a £25 gift card last year. It has an expiry date of 2021, I therefore didn’t think that there was any rush to spend it. He bought me another one this year for £25. Now, there is an upfront fee of £2.95, which we thought was OK for the service and as I now had two of these cards, I thought I would spend them. I had two purchases in excess of £18, so I put them on the two separate cards. Last year’s card was refused. I checked their website and found that they take your money, £2 a month, if you have not spent it after the first seven months. Apparently I had £15 left on this card. I therefore ask, how can it possibly have an expiry date of 2021, this is an absolute lie, as it would notionally expire this year!

My Vanilla is one of the worst prepaid visa card I ever had. I had a credit come back to my card from another card for $109. And they stopped letting me use my card until I faxed them a copy of the reset and I sent it to them 3 times. They cost me problems because I had auto bill pay and they declined my card. They say they are protecting me but I felt like they are the ones trying to steal from me. I went with this card because Rachael Ray promotes it but it is the worst card I ever used. Going back to Green Dot. It the best prepaid card!!!

Got cards as a gift. Exp date 2020. Had balances on both cards. Went to use them and Vanilla Visa charged me $2.50 a month until depleted. Wow thank you Vanilla for taking my money! Wish I had saw all the bad reviews. Dont buy it!

Bought this card for my daughter and put $400 on it. It’s a prepaid card and in order to register it and use it we had to give all our personal information to them. Then was told that if we didn’t disclose all our information that the card wouldn’t be able to be used. And when I told them I would rather go get a refund and buy a different card I was told that I wouldn’t be allowed to. That I would have to wait on the company itself to send me a refund check in 7-10 days. Are you even serious?! This card is a total ripoff and customer service is no help at all. DO NOT BUY THIS CARD!!! This is a complete scam! I’m wishing there was a zero stars so I can pick that one!!!

I received a Vanilla Visa Gift Card for my birthday, 11/2017. I did not open the card until 2/2018. I attempted to use the card for a store purchase. The purchase was denied. I then attempted to use the card for an online purchase. The card was denied. Then I started my research. Why so many Vanilla Sky websites? Used a different website which gave directions on how to access Vanilla Sky and set up an account and pin number. Finally got an account set up and immediately checked "balance." This indicated that I had "0" funds left on a $50.00 gift card and even gave the stores, dates, purchases and purchase amounts. How is it possible to have a Vanilla Visa Gift Card which is tightly sealed in its packaging, brand new, and yet all the funds on the card were already used??

I made a purchase on a disposable Visa gift card. When I went to use the card, the first purchase went through. The second purchase I made went through, but then overdrafted my account 32.65... which locked me out of my Apple account. I went ahead and made the purchase to reactivate my Apple account. I have been closely working with an Apple representative to get my refund back. I called in a month ago... and the supervisor I spoke to told me that there was nothing on their end. Let alone the customer service is atrocious... half the time they don’t know what they are doing or try and control the situation saying they could do what supervisors do.

As of Friday February 9, 2017 my replacement cards has not been activated. Each day I call I am told the problem has been escalated and the card will work in 24 hours. Today is Thursday February the 15th. The card is still not activated. I requested a refund TODAY of the 347.00 on my Visa gift card and I was denied. I was informed I cannot receive a refund UNTIL it shows that the compliance team is not able or has tried to activate the replacement card. FYI: I have filed a complaint with the Better Business Bureau on Incomm. (770) 240-6100. 25 years in business. 250 Williams St NW Fl 5 Atlanta, GA 30303-1032.

This card was given to me for my birthday by my friends. 250 CAD$. The card was lost. It was never activated as I called the card company to advise them. They confirmed me that the balance is intact as no one activated the card. That was in October 2017. We are now in February 2018 and I have still not received my card. They are so messed up, unprofessional, they have high level of bad management. No communication between operation and customer service as they only communicate via e-mails internally. The information that is given to you is never accurate. NEVER AGAIN. It's unbelievable.

A $50.00 prepaid card was given to me as a Christmas gift. These cards do not have a pin number. 2 months later when I tried to use it for the first time at a CVS Store it was refused. I tried using it as a gift or credit card with the same result. DO NOT purchase these cards for anyone and should be banned as they are a scam.

Visa gift cards are great because you can use them just about anywhere (except online... Amazon for etc). They won't accept it. However; the biggest issue is the service fees they charge. I was aware of them. No service fees for the 1st year once the card is activated. What they don't tell you is the card is activated once it is purchase, not the first time you use it. So after one year of activation, they will charge you $3.00/mo for service fees whether you use the card or not. They also charge a fee for when you buy the card. The fee depends on how much the card is worth. Like a normal Visa, there is also an expiry date. I would steer anyone from buying the Visa or MasterCard as gift cards. I'm sure they have similar policies. Instead buy gift cards for the retail stores you plan to spend it. I would suspect most of those don't have the same conditions where they penalize you for not spending the card quickly or right away. Good luck.

My dad doesn't deal with banks but he needed a visa card to pay a bill so he bought OneVanilla. He tried to pay over the phone for the bill but was told the card wasn't fully activated till he submitted verified his zip code. I went to their website to see if I can do it online but there was no button to edit his zip code. I then called the number on the back of the card to do it over the phone. The representative then told me they don't accept my card. Which I responded, "That is weird because it is your card, I just need to add the zip code." She then told me she'll transfer me to another person who can help with the zip code only for her to hang up on me.

Received a card for $100 for my birthday. Went to use the card online and the transaction was declined. Went to use the money in the store and told it declined. I called the worthless customer service department and told too bad there is a zero balance and they can't help me... SCAM... THIEFS... CHEATS... Do not buy, do not trust them!

So I bought this card from my local Wal-Mart after reading the back of the card. Seeing as there is no monthly fees, I purchased it and put my entire paycheck on it except $20. I only bought a prepaid card to use till I'm able to have direct deposits. Considering I work night shift, I'm not up at 9 am-4 pm to deposit it into my bank account. I go online to register, the system says the pin I entered was wrong when they didn't even ask for a PIN. So I called them to set it up. The woman on the phone couldn't hear a thing I was saying. She blamed my accent for this which I found slightly rude of her to make it seem as though it was my fault that she couldn't hear. I get off of work and go to put gas in my truck, the cashier (whom I knew) said that the card had been reported stolen. Strike 1.

Disabled son got 25 dollar gift card from Grandma for his birthday and gave to him on 1/3/18. She used her social to setup in store. It locked up first try. Had to send in tons of crap to keep hearing the same thing. Call back within 24 to 48 hours. It is now the 17th and was told to call back in 48 hours to activate card.

Customer service lied, called customer service 9 times. Each customer serv rep lied to us. Lied to a total of 9 times as to cause of issues with card. Was told by one csr that she had to let us go, we were using too much of her talk time. Other csr supervisor told us his boss would call us in one hour. No callback. Called back to find out there was no higher supervisors. Lied too more. After telling another supervisor the discontent we were feeling, he told us we couldnt even ask about the reason the cards could not be used because they were gifted to us by our parents as Christmas presents. One problem was the fact that the cards had an exp date of 6/26. The system showed my exact same card having a 2027 exp date on file with the company. Csr said that the ccv numbers were not the same in the systems as what's on the card. No one could help us make our purchase.

I purchased two $100.00 Gift Cards as gifts for my son and his girlfriend. I went online to confirm the balance on each. I had some trouble with the website and had to try 2x to confirm one of them. I threw away the store receipt after confirming the balances. This was at the end of November. The 2nd week in December I mailed a package to my son with gifts that included the gift cards. He opened the package shortly before Christmas and discovered that his card had a zero balance. I immediately called Vanilla customer service after my son texted me a pic of the card. They tell me that the 100 dollar balance was donated to The Lost Boys nonprofit on 12/5 located in Seattle Washington. I just received a denial for my dispute advising me to file a claim with the delivery carrier. The money was stolen before it was even mailed. I chose this card because there were no fees. NEVER AGAIN!!

I have been a customer for the last couple months. I try to do a dispute of some charges and no one is communicating about if I'm getting approved or if I'm getting denied for my disputes. The customer service representatives are very rude. Most of them seem like they are from another country but the ones that are from the US or seem like they are sometimes be helpful but everyone else that you talk to are very rude and they don't have any sympathy for what you're going through. They tell you that they're going to call you back send that information. They hang up on you when they place you on hold and I yet still have not received any mail in email or physical mail. Some of the supervisors are very rude as well. I will never ever in my life recommend my Vanilla to anyone. They do not listen to you. They cut you off. I'm very unhappy. I've never felt this way about a card company ever in my life. I will no longer be using them for anything.

Although having some wait time, the representatives are very respectful and fulfill your needs with as little trouble as possible and give you the best possible result for your specific needs at that time.

When I started using it I had no issue but immediately after reloading the card it wouldn't allow me to purchase anything through Google Play, DraftKings or other purchases. I choose this card because the fees were the best. I thought from the options I had put upon calling them tonight I was told I had to wait 1-2 hours before speaking to a representative, on top of that the website wont allow me in, just makes me type that crap that's hard to see over and over, and the android app wont work either... I have no way to view my balance. The card is registered with Google Play, DraftKings and activated by Vanilla. It's not right!!! Did they take my money or they or I get scammed. I don't know. It was 25 bucks but I'm not rich and I enjoy the little things. No bank account nor a PayPal account either... NEVER AGAIN.

I purchased 5+ Vanilla Visa Gift Cards for my friends as Christmas gifts. As far as I know, three of the five have been activated and used. No problem there. However, since I purchased too many cards, I decided to used the remainder for myself. I attempted to used one of the gift cards valued at $100 to which it was denied twice in the same transaction. This is when I learned that you must activate the card before use. Why buy a sealed gift card to which supposedly no one else can access just to activate it? If it's sealed it should be ready for use upon breaking the packaging. I tried to call and activate the card with the number on the card would not go through their automated system. I had to speak with customer service.

My mother, who lives in another state, gave one of these cards to my daughter for a Christmas present. Today we went shopping only to find out that this card was not activated and there was no money on it. I called customer service to find out what I needed to do to get it activated and they told me that I'd need the receipt to get it activated. I told them that since it was a gift I did not have a receipt. They told me there was nothing they could do without it. So now, my mother has given Walmart and this company money and we have absolutely nothing to show for it. I would recommend not giving these as gifts in case something like this should happen to you. If I could give less than one star I would. Very unhappy.

I purchased a 25 gift card for one our employees. Card expiration date is June of 2025 and has not been used. I called them on the 13th. Send it all the documentation required. Have been calling for the last 5 days and the issue is still not resolved. I spoke to a Supervisor this morning and all she could do is escalate and again it is not resolved. The worst customer service. I will not purchase a card again. I would recommend for no one to buy one ever again.

I wanted to buy Shark cards for GTA Online, so I thought I could do that this Christmas with 2 cards with 150$ in total value, one 100$ card, and one 50$ card. Tried entering it into PSN, only 50$ from the 100$ card was transferred. That’s it. Tried again MULTIPLE times, nothing else would work. Tried linking the cards to PayPal and using that. Still didn’t work. Tried MULTIPLE times too. Tried setting ZIP codes to both cards. STILL didn’t work. Tried purchasing cards from Walmart.com MULTIPLE times. Purchase cancelled EVERY SINGLE TIME. Spent 2 days trying to use these, including Christmas. For the love of God, don’t buy these for online shopping. Please don’t.

With children scattered around the country, we’ve typically used Vanilla Visa cards for Christmas gifts. Thinking, apparently wrongly, that if anything happened and the card was lost or stolen, that it could be canceled, a stop spending issued or at least tracked to see if it had been used by someone else. In Key West, we are still recovering from Hurricane Irma. This year, funds are tight with all of our money going toward rebuilding our home and replacing lost vehicles etc. Even so, we managed to purchase our three sons and their families gift cards for Christmas in the amount of $500.00 each.

Like others was not able to create a online account. Also I am very upset that Vanilla Prepaid Cards stole all my money in fees. My account was completely drained, I had no knowledge that there were fees. I put $100.00 on the card and put it aside for when it would be needed, now I need it and it was gone. Customer service did nothing to help and said I should have known about the fees. There should be a class-action lawsuit brought to this company to give back some or all the money that they stole from everyone. We pay a fee when we put money on the card, there should be no other fees.

My boyfriend and his electrical union Local 617 raised $3,000 in donations. Through a non-profit, they adopted 5 very unfortunate families for Christmas. We bought FIVE $500 Vanilla VISA gift cards, and five smaller gift cards to buy presents for the families. ALL OF THEM WERE STOLEN. They were purchased on 12/14 and by 12/18 someone used all of the money on the cards. Even though these cards were in a sealed package, so nobody could see the numbers. This company is not going to do anything for us, even though we have proof of purchase. They said they cannot do anything for at least 90 days, which I assume means nothing. This breaks my heart... All these families wanted for Christmas was food to feed their families. I really hope whoever stole this money needed it more than them.

I love Vanilla Visa gift cards. I like to shop online eBay. I had to pay my bill today. I barely had enough money to load on the card. I got home and it said to call customer service. Said 0 balance and the card was expired. I just put $30 on it and I have proof... Customer service said they will email me. I'm so disappointed.

I have received Vanilla Visa gift cards from my employer from time to time as bonuses or gifts. Unfortunately, I waited quite a while to spend one. When I went to register it online, I was unable to. Upon calling Vanilla, I was told that they had 'no record of the card being sold'. They told me I had to have the receipt for the card to prove it is legitimate, which of course I don't have. Someone is $200 richer from this, and I am disgusted. I was counting on the funds for a trip and have been left high and dry.

I have gotten these several times over the years. The last two I got I waited to spend to get something I really wanted. I never used the cards but the fees involved to have these cards ended up draining the balance on both cards. I guess that's what makes it a successful business. Steal from people. $100 down the drain. This company sucks. You are much safer just asking a few hundred random strangers to hold your money.

After purchasing this card which has a Visa logo on it so it should be good everywhere. I'm here to let you know it's only good in United States. You cannot purchase anything online overseas pay a bill overseas etc. supposedly because of the Department of Homeland Security. Which is a waste of space anyway. Customer service is all foreigners, I don't understand what employee ID number is and don't understand what a supervisor is. Over three to 4 weeks to return your money which joke with all the other nonsense of we need a copy of the card the receipt and a signed letter that you want to refund. They really need to list international cards in big bold letters on the packaging on the card itself and USA cards only.

They locked my card after I loaded it up... When asked why that's when the bull started. They claim my birthday didn't match so they asked for my driver license which I submitted. Then they wanted my social security card then they wanted my recent bill. Then they wanted my marriage license. Still haven't gotten my money back. This company are a bunch of crooks.

I am going through a terrible experience with this company. I purchased a prepaid card and loaded money onto it so I could pay a bill online. I've purchased several other prepaid cards in the past and have never had any issues. I went home to activate the card and got an error message so I called customer service. They informed me that the brand new card that I had just purchased had already been attempted to be activated. The only option they had for me was to email them my ID, social security card and a utility bill. Then they would review it in 24 hours and send me a new card in the mail. That could take up to 14 days and I wouldn't have access to my money until then. This is just ridiculous. I will never buy one of these cards again. Wal-Mart prepaid cards are so much cheaper and easy to use. They actually let you spend YOUR money!

Account was blocked because they needed information, like my driver's license and my social security number with a utility bill. Then they blocked my starter card without me getting the personalized card! What the hell! Now the card is blocked from making a purchase! You can't even deactivate the card without giving your information. Don't EVER BUY A MY VANILLA CARD!!!

Got a $25 gift card from my uncle as a gift. I didn't think much of it and told him thanks. Once I activated it and purchased something, the cashier told me the card only had 20 dollars. 5 dollars down the drain. I didn't think much of $5 so I let it slide. Second birthday comes by and he gets me another through the mail. My father told me to just thank him and not complain. So I do so. I activate it and this time it says it only has $5 on it instead of $25. This made me flip my **. I told my uncle and aunt to never buy these for anyone ever. They are frustrating, money eating, ** cards that I wouldn't give to my worst enemy, because then I would lose money from it. If you have a family member that buys this for anyone, tell them to stop.

I bought 3 MyVanilla cards so that my two nephews could go on a school trip to California and I could transfer money from the card I bought for myself to their cards while they are away. What I didn't know (but according to the customer service person is in the EULA) is that you can't transfer money from one "starter" card to the other. She said it was my fault for not reading the EULA. Oh wait, it is located INSIDE the package so no way of knowing that until after I had purchased the three cards and put $200 on their cards and $400 on mine. So, since I couldn't use my card to transfer money to theirs, I requested a refund. I was told that I would have to supply them with a copy of the receipt, my driver's license, social security card and proof of address AND pay a $10 fee. All to get MY money sent to me. I told them thanks but no thanks. I decided to go to an ATM and withdraw my money.

Despite saying it's a "debit" card, the OneVanilla Prepaid non-reloadable MasterCard cannot be used to pay bills - the whole purpose of my purchasing this card. It could only be used at a gas station as a "credit" card, another bill holder told me the same thing. Nowhere I tried could I use this to pay a bill. Be warned - it is NOT what it says it is!

I bought this card years before and never had a problem up until now. I was recently in Job Corps taking up a trade when I came back across this card. My mom had sent me $200 because I left the majority of my stuff at home and she was too lazy to send it back. I Spent half of it and decided to put that other $100 on the card I got at Walmart. Now I bought this card and the next time I went back to Walmart, I noticed they'd removed the whole batch of cards themselves. I thought something was fishy about that.

I was given a My Vanilla reload card as a gift. I never had experience with a reload card never needed to. The expiration date was 4/20. I went to use the $50 gift and was told I had to register. After going through the process, I couldn’t view the balance. I called customer service to be told that the 3.95 dormancy fees ate my balance to zero. There was nothing there. The supervisor said it’s on the packaging. I read her what was clearly visible 2.95 activation fee and card expires 4/20. She said to look on the other side. 4 boxes: monthly fee—none, atm withdrawal 1.95, transaction fee .50, reload fee 3.95. She said, "No it’s on the line below." The line below is black ink on blue background font size 3 unreadable. She said, "Well it’s there and we can’t help you can’t read it." This is legal robbery!!!

Vanilla Visa Card says there is a $150 balance. Card hasn't expired. Continuously declined. Cannot talk to anyone through customer service (shocker) recurring audio playback. Terrible company. Rip off!! They take your money!!

Worst card ever. I will never use or spend my money on. Because I was unable to register the card I was offered the option to use it unregistered but because there was no address the company I tried to send money through declined the transaction. MyVanilla was very unhelpful and told me they would not release the pre-authorization hold for 30 days because "they just can't". Will never recommend and I hope this company goes out of business.

I'm going to get right to the story... I needed to buy a Prepaid Visa Card to pay a bill. I have never bought one of these cards so I got the cashier to help me. We obviously picked the wrong one because the company I used it for denied it. I needed the reloadable, use at ATM, bank type of card. (Now I know). I had to get a refund. I called CS for OneVanilla and they are the worst. I had $500 dollars I needed RIGHT AWAY and they were NO help. They said I needed to send them a picture of the front and back of the card, the receipt, and a signed letter requesting my refund back. Then I needed to wait 7 to 10 business days to get my refund, MY MONEY.

Was given a $25 gift card for birthday gift. When I tried to use it 1 year later it took I could not. When I call the company, I was told I that after 90 days of NOT using the card I incurred a $3.95 charge/month "dormancy fee". In short, they took the balance of my card in fees without my ever using the card!

Received Gift card for birthdays checked balance and funds were there, went to use next morning and declined. Someone made a Purchase on Amazon same morning, sad and now frustrated after speaking with customer service! After over a hour trying to understand each other I'm informed someone has to call me back. 5 hours later I received call and informed I have to file a complaint mail in documents with receipt and take up to 90 DAYS. Amazon didn't care because they have their money but Vanilla Gift card company knows there's a security breach but keep allowing these compromised Gift cards to keep being sold! DON'T BUY VANILLA GIFT CARDS. They don't care about the consumers security and do not follow up fraudulent activity!!! The Gift card number had to be stolen before it was purchased and somehow known when activated!

I registered a Vanilla Gift Card, and an unauthorized user charged a dating site membership to the card. I disputed the charge, and got just the standard email back that read the dispute form was sent to the investigation unit. There was NOTHING in the email, NOTHING on the website that stated if a charge is disputed, your card becomes inactive, and the card number gets changed.

My son bought the card for me while I was out of state. I activated card at the online web page while at the airport, anticipating a need to use it at my destination. The card was hacked & within 3 hours the balance was wiped out. I called to stop the transactions, which were pending, but the company would not put a hold on them. I had to wait for the transactions to clear, then file a dispute, then wait for an investigation. Each time I called I continually was put on hold while the customer service representative asked someone else questions. Even then I got conflicting answers. Finally got my money back, but I feel that all would have been taken care of if they had just stopped the pending transactions to begin with, then allowed the investigations to start. Representatives were rude and ignorant of the status of my claims whenever I called. Will NEVER use this company again and would caution anyone against purchasing their product.

I cannot believe what I had to deal with tonight. We decided a Vanilla visa card would be best for my uncle who has some troubles with dealing with money. We figured this would let him have a little bit of his own money at a time. When trying to activate his card they said his identity was wrong and would not let him activate it. Upon discussing this with customer care they said if he has trouble and has impairments he should not have this card and that this is NOT the service for him. With only $20 on the card we just ask for a refund and they said that to cancel the card it would cost us $9.95. They would not even let the card be switched into his poa's name saying that would be fraud. They treated us like complete criminals and acted like there was nothing they could do about it. I know $20 isn't a lot of money but when you are on a fixed income and trying to help family something like this can really make you upset.

The Vanilla Gift debit card was a $50.00 gift, used it for a purchase at Nordstrom Honolulu. Item was $134.03 - $50.00 was paid using the Vanilla card and $84.03 was paid using my MasterCard. Item was returned to Nordstrom due to a fabric imperfection which was discovered upon arriving home. Nordstrom "refunded" the entire $134.03 to the Vanilla Card. When I asked for an explanation as to why the entire amount was refunded to the Vanilla Card, Nordstrom's sales clerk said that the system shows that the entire amount was paid with the Vanilla Card. Assuming that I now had $134.03 on the Vanilla card, I ordered an item online. The Vanilla Card was rejected. Called Vanilla Card, long story short, whenever an additional amount is added to the Vanilla Card, Vanilla's system automatically shuts down the Vanilla account. Vanilla's conveyed that this is their policy.

I purchased two of these cards as gifts for friends. Neither of them were ever used. They were both stolen by LX processing. I contacted them and their answer was that their website takes the money when you check the balance. This is complete fraud. There should be a class action lawsuit to resolve this and all customers should get their money back. This is horribly dishonest.

Never buy a Visa gift card. We received one as a gift. Visa BankCorp, they started taking out $4.95 a month. We received no fine print about this, just a tiny little note on the back of the card. A lot of good gift card companies that do not Gift/Scam. Go with one of those. Do not, do NOT buy a VISA gift card and not a BankCorp gift card. Stay away.

I got this card to give to my mom for her birthday - she tried to use it and it did not work. After several hours of trying to reach them and a lot of back and forth they finally determined that the card is defective. They said they will send me a replacement and I must wait 2-3 weeks to receive it. After 6 weeks and still no card, I called them again, after another wasted hour on the phone they said they will resend again. Again 3 weeks later my mom finally received the card but this time they put my name on it so she can not use it. I would suggest NEVER, Ever buy this unless you like chasing your own money from this sorry excuse of a company!

My daughter received a OneVanilla card for $200 as a graduation gift. The card was used twice to make authorized purchases. She had $37.43 remaining on the card after about two months, $37.00 was withdrawn off the card by LX Processing, who is this? After reading several other reviews by unhappy customers, it seems this LX Processing is stealing money off customers cards. Tried to call OneVanilla, but each time I followed the automated prompts to enter my card number, expiration date and security code, it wouldn't process. It kept telling me to re-enter my card number… So needless to say I'm pissed off, but glad it was only $37 stolen and not a larger amount like some of the other customers.

I received this $100 preloaded VISA gift card, which has no expiration. As soon as I tried to use, it was denied, and when you call the number on the back (right next to where it says there is no expiration) it says the card has expired. There are some real bad people in this world...

I urge you to not use this prepaid card. Use Western Union Net Spend. They are reputable and I use them and they have never screwed me over. OK, I'm going to try and give the abridged version of my ongoing nightmare. We have been hacked, in my bank account, home computers, email addresses, (all of them) yeah. (FBI if you by any chance see this I beg I to help me!) phones, etc. So, we closed accounts. Started small tshirt and blanket business with my son. I have to buy supplies online so I load $1500.00 on 3 Vanilla Cards. $500 each card. For expenses. For kids selling and expenses for business. I hang on to them for a week and then give one to my brother to pay a bill with and he had a hard time getting them to release funds. Then I waited a week more and called to register the last two. I opened them in my bedroom alone. Had to open with scissors to open package so no one saw cards.

I received a Vanilla Visa Gift Card as a wedding gift. I logged on to their web page Monday 8-15-2017 to see what the gift amount was. On 8-15 I had $100.00 on the card. By Tuesday the balance was gone. A company named Meezeee & G Inc had charged $100.00 to my card. I called the company to file a dispute and the woman on the phone tells me she can't help me and I am out the money. Her suggestion is that I Google the company and have them refund the money.

Somehow this company is still around and ripping customers off left and right. Card is literally the most frustrating thing I've encountered in years and I'm a well educated woman. I called customer service where I was told they need me to send them utility bill copies, DL and receipts. No. It's going in the trash. $20 isn't worth it, I will replace my children's money myself. Shame on you, Visa. Get your system straightened out!

I'm in a cash crunch for a few weeks so I put some money on a Vanilla Card in case a charge hit my account. Several hundred dollars. Immediately there was a problem registering the card. It didn't believe I was me. So I had to call. I called several times and waited on hold. The lady asked stupid questions. Then after a while she said it was ready. I think by ready she meant I should go ** myself. Didn't work. Tried ATM nope. I deemed the Card a colossal waste and will wait for the balance to escheat. Everyone is good at something and Vanilla does have a particular use so it's not a total waste. Which it is.

I purchased 2 Vanilla Visa gift cards as a gift on May 3, 2017; one for $500, one for $100. They were mailed to Ohio (from Las Vegas) in one envelope but stolen before being delivered to addressee. $100 gift card was never used and that amount was refunded. However, the $500 gift card was activated by Vanilla Visa when 'the thief' called in. Despite having a phone number associated with the call to activate the $500.00 gift card and despite having information on all vendors where the $500.00 card was used (5/6-5/14), Vanilla Visa refused to investigate the matter or help me track 'the thief' down.

On 8-3-17 I received a $100 prepaid Vanilla gift card from my co-workers as I was moving, it was a gift. On 8-4-17 I spent $27.27 without issue, on 8-5-17 I tried to use it once again and the card was denied due to insufficient funds, I tried once more and still it was declined. I looked up my account online and it did state I had indeed made a purchase of $27.27 but then there was a charge for the full $100 from LX processing who works with the Vanilla One Card company. I have read many reviews from people who have not been refunded their money at all or people who were not refunded all of their money. Since they took the whole $100 from me I am now a negative $27.27 on a prepaid card which is ludicrous!!

Purchased and it's already activated - I will never in my life purchase of my Vanilla Visa card again, it's been 2 whole weeks and they still have failed to resolve my claim. After calling 3 times they are still processing it and to call back 24-48 hours. It may be a hundred and something dollars but it's my money and I need it all back. How do have these cards at stores and they're not legit? To me you're a big scam.

After purchasing card I went online to check the balance, but after I entered required info and hit enter the entered info would disappear. I then went online to and made a purchase from Pep Boys in the amount of $23.81. When I went to pick up the item the next morning 7/28/17 I was told the card was declined. I then went to Rite Aid where I purchased the card, and the clerk who helped me called OneVanilla and was told that the card was activated but there was no available balance. I then called OneVanilla customer assistance and was told about the above transaction per LX Processing. I had no idea who or what LX Processing was, and I did not authorize this transaction. However when I went on the internet to research LX Processing it inferred that LX Processing is connected with OneVanilla.

I received a card as a gift but apparently it was lost in the mail. I finally received the $100 gift card only to find out $80 of the value had been taken back by the company as fees. That is ridiculous, as they basically scammed the person out of $100. Customer service was unhelpful and rude.

I purchased this card from a local Walgreens but once I went to use it, it was declined. I went online to check the balance and there was an issue with the card and I called the 800 number listed on the back. I was told that the card was saying that it wasn't activated and in order for them to fix the issue they needed some paperwork from me. I emailed a copy of my receipt and the card and they told me the problem would be fixed within 3 days. The fund's on the card the very next day. I believe the issue occurred during the validation at Walgreens.

My daughter who is underage wanted to buy a car; first time. She found a car on Craigslist. The ad stated it wanted her to contact them via email. Following these people making contact with her via email they stated that they would send her a link from Amazon to make the payment which she said seemed legitimate. Then they would ship the car to her. She then made the payment and contacted me following that payment for reasons she suspected fraud because the merchant contacted her a second time to ask her to pay another fee having to do with some sort of insurance for the car to be shipped. This amount was equal or greater than the amount of the car. I immediately called this card company to try to make a stop payment. The same hour in fact.

I've got a Visa gift card as present. However, it takes the maintenance fee 2 pounds per month after 7 months from purchase and transaction fee is very expensive. At the end, I lost more than 10 pounds for nothing. I won't recommend anyone to buy this card, because it is very disappointing and stressful although it meant a present.

My mother bought 6 of these for our Christmas presents. I had to call in to get them registered and one of them has never worked. The customer service can't help us because we have no idea how much was loaded onto the card since it has been 6 months. They refuse to help you! I urge everyone to never buy one of these cards.

So I just reloaded a One Vanilla card (Never had any issues in the past) but then suddenly when I get home from reloading the One Vanilla card with $100, (already have $39 on it), I gave it to my son that isn't yet 18. Well what happened from there is he realized it wasn't working so he took it upon himself to call customer service, which is usually alright. Well not really for this scam of a company. They instantly locked the account after the first call because he said that he was my son. So he went and told me what happened so I decided to contact One Vanilla myself. What do they do? They ask me to send a copy of me SSN, Proof of Address, and my Driver's License. The banks don't even ask for a copy of a Signed SSN. So after it all came through One Vanilla got left with $139 and I walk away empty handed. This company really should be put under investigation.

I purchased a $200 vanilla card, registered it and when I tried to use it they declined it. I waited a day to make sure the my registration went thru it. It still was declined. I call vanilla, explain the situation, they said the will look into it but it will take a while. Card was purchased on 3/3/17 On 5/18/17 I receive a letter saying they approved my request for a refund. A check has been requested in the amount of $200. Any questions call customer service. I call a few weeks after the letter came asking about the check but customer service referred me to their web site which was impossible to navigate. So I guess I'm out of $200 buck but I have the right to bad mouth them for the rest of my life on every social media site I visit until I receive the check. If that's all I get for my 200 I will take it. No choice.

Obviously there is an on going problem with this card. I won't bore anyone with my details as they are the same as so many others. I gave a OneVanilla Visa 30.00 to my daughter. It declined and I have no receipt. Customer service very rude would not let me speak to a supervisor. This is an ongoing problem, the activation problem. WHY HASN'T IT BEEN CORRECTED. The only one who benefits is OneVanilla, consumer ripped off again.

I purchased this card this after noon at Walmart. I only used it three times and now they tell me their systems are all down and they don't know when it will be up. I am done! After reading these reviews I got off cheap. However, I will be leading the class action lawsuit against this company. I am bored!

I have a Vanilla Visa prepaid card that is supposed to be able to make purchases online and yet every single merchant I have tried has declined the payment. There is absolutely nothing good about this card. The company is a complete fraud. I am now stuck with a prepaid card that I can only use for daily purchases like gas. Nothing on their site was even remotely true.

Apparently card was not activated properly at the store. No way to get help on the phone or online. Friend bought me this card while traveling and now unless he returns to California there is no way to use the $50. Embarrassing for both of us. TERRIBLE or really non-existent customer service!!!

What an embarrassment and a scam. I received a $100.00 gift card and verified the value prior to leaving my home. When using for a purchase of $78.00, it declined and could only obtain approval for $24.00. I was informed by Visa/Vanilla, after pressing 0, 0 repeatedly on the phone that I can't use the remaining $76.00 for 8 days. When I insisted should be available immediately he stated Management makes the rules. I would never, never purchase another one of these cards. 8 days on hold but they have received the cash. They should be investigated.

Ten months ago I was presented a $100 Vanilla Visa Debit Gift Card as a retirement gift, with an expiration date of 4/2025. However, it would not get accepted online when I tried to use it recently. After numerous attempts, I finally got through to someone at the company who said the card "had never been activated at the store at the time it was purchased." I see this is a similar story by others. I was also told to produce a receipt from the store so they could "figure out what went wrong." They said the store was supposed to activate the card and they could not do anything to help me without the receipt. Total scam. Of course I'm not going to try to figure out who purchased this for me from my company ten months ago.

As I was reading through the reviews I came across something interesting. InComm (incom) took someone else's money. That is who took the money off of my card as soon as I checked the balance. The company seems to be ripping off their own customers. I was told by Vanilla customer service that the money may go back on my account in 7 days. If not I will have to go through a long dispute process. Which they won't satisfy especially if they themselves are ripping off their own customers. Being told basically, "Too bad there is nothing you can do because you have no protection because it is a prepaid card and not a real debit or credit card".

I bought a $50 Vanilla Prepaid Visa card for a friend as a graduation gift. After much hassle - the card would not 'register' - which in itself is unreasonable. Online response was that her info was inaccurate - (despite her typing it several times), plus she was required to give Soc. Sec. #! That is extreme and unsafe - the $$ was already IN the card, I'd paid it. She couldn't ever get funds to show, phone number on card no help.

I purchased a card and put $500.00 on it for a vacation trip so I wont have to carry cash. I tried several times to use the card and it kept getting denied. I check the balance on the card and it shows $500.00 going in the account and $500.00 going right out. $0 balance. I called Vanilla and they told me I used the card at a place called LX Processing in San Francisco CA. (I live on the East coast) They investigated and told me my $500.00 is gone. I am still trying to get a hold of LX Processing, leaving messages to call me (per their voicemail) and not one call back for 2 months now. How can anyone steal this card information when I bought it at Walmart in a sealed package and brought it straight home. I'm pretty convinced someone is corrupt at Vanilla and LX Processing. Now I'm screwed out of $500.00. Thanks Vanilla One.

I just bought a Visa gift card from the pharmacy today to purchase some items online. I put in $38 and tried ordering something from an app, but it says the payment was declined. This problem happened to me three weeks ago as well. I put in $110 and ordered some things, luckily it went through, right? No. I lost all of my money and an Amazon customer service representative told me that they cannot give me my money back. I am very unsatisfied with the Vanilla gift card company and would like to talk a representative to sort this problem out.

So I bought a Vanilla Visa. I loaded it with 25 dollars. I come home, I try to use it and it doesn't work. I go to the website vanillavisa.com and I couldn't sign in until the next day. Then I bought something on eBay and I realized that it was the wrong item so I asked for a refund. They gave it to me and I went to look at my transactions and it says that I have 80 cents left. I would not recommend this to anyone. It is stealing your money.

First of all I am so infuriated with what happened to me today that it motivated me to jump on this website and sign up just to leave a review and hope that NOBODY ever makes this mistake. Let me first also say that part of this is my fault by not reading all the details in this scam to begin with but who would of think this would be such a pain. Here is my situation, father of 4 living in a home in southern California with my wife. Sole income of this home is me, I make about 26,000 a year. Not a lot and since my wife stopped working last year because of our recent baby I have been picking up the slack. Needless to say we have been behind on our bills. About 2 thousand dollars worth. Banks already wanting to repossess our vehicles. A God sent miracle comes from heaven and we come across some cash just enough to pay off our debts and keep our home.

I have received few of these cards for a gift and have also purchased 4 of them (each one worth 200$, therefore 800$ wasted!!) When people I gave these cards as gifts tried to use them, they were all declined. When they went through the activation process, it seemed as everything went well but unfortunately they were unable to use them. The cards I received were also not used for the same reasons mentioned above. When I called the company and provided them with all the information they requested in order to "resolve" the issue: receipts, place where the cards were purchased, activation codes as well card numbers and expiration dates, they said it would take up to ten business days to fix the "errors that occurred during activation".

Found out after many tries that you cannot use a Vanilla Prepaid MasterCard toward a purchase. Have to pay the difference first and then have merchant enter the exact amount remaining on your card. I'm sure other gift cards are the same, but this is the first I've had one in many years. Did not think I should need an owner's manual to use it. :)

Always told one is being sent and should receive in 7-14 days. By this time we should have received 10. The last two times I have called this month I was told "We are so sorry but one was not ordered when you called in but we are doing now." Nope, having received them either.

I purchased a prepaid Visa card on April 18th, 2017 in the amount of $107 and I didn't take it out of the package until April 20, 2017. However, I kept the receipt. By the time I went to use the card for the FIRST time at 3 p.m. that afternoon there was only a balance of $2.47 on the card. Apparently, someone else had used the card not more than 15 minutes before I had a chance too. There were 3 transactions from the same merchant, Bluebird, all within 2 minutes of verifying the amount on the card. I immediately called the number on the back of the card and explained the situation. The rep said that it looks like the transactions were done in New York. Guess what? I'm in Michigan. The dispute for was sent to my email address to complete and return. I'm hoping the fact that I have the original receipt, the card and the package is enough for them to refund my money plus the activation fee. Never again.

I bought 3 Vanilla card and putted $500 on all three to buy a car from eBay motors. The people said it didn't go through so I checked my card and it said 0.00 and I call Vanilla Customer service and they said wait 3-8 business days so I did. Next I checked it again... The money never got put back on at all. It's been a month and I haven't got my money ($1,500) back on the card. All of them got 06/25 for the expiration date. It's too much money to be wasted right now. They suppose to sent me some dispute papers but they haven't did it yet and they said they was going to email me but haven't received one yet. I really need the money back. My family is in need for this money. I don't know what else to do. I told the police and they said open a dispute. They don't know what to do neither. I really really need help with getting this money back!!!

I lost my Visa gift card and had purchase order number to recover the card and a 260 balance however the company said I needed the sixteen digit number for refund and card replacement. The card is active and online with another company who will only give me the last four digits of the card. I want a resolution to this matter, it appears if I don't recover the numbers the company will keep the money.

A Clear Warning should be presented when using a gift card if you do plan to pay the online bill for the turbo tax. Avoid using the OneVanilla Prepaid MasterCard and the OneVanilla Prepaid Visa Card When making a purchase because neither of them allow you to register your name and address directly on to the prepaid card so you can't use it to purchase turbo tax online directly. You need to purchase instead a MyVanilla prepaid card in order to be able to register an address to that card and in order to be able to pay the bill for your taxes online. You also can't load your previous prepaid cards into another brand new card to empty the card that way. I tried that it and it didn't work. It looked like was going to but didn't. The cashier wanted me to prepay directly with cash for that exact same amount instead.

First off don't tell me you have this credit card business and you can upload money in seconds to spend it but once something happens it take 7 business days to return my money. That's crazy. I called with an authorize number so they can return my money fast which in any situation with any other card you could basically do just so everything's in and everyone knows this isn't fraud and they still want to have 300 bucks just on hold. That's crazy. Just go out of business. This is **. The worst ever.

I have been trying to get a replacement card SINCE 12-15-2016. I have tried 7 [seven] times. Each time I am told my replacement card should arrive in 7-10 days, and it NEVER comes in the mail. I have spelled my name 7 & my address, and my Phone number, verified my name & address number by number, letter by letter each time. And as of 4-13-2017 have STILL NOT GOT A REPLACEMENT CARD. I HAVE NEVER HAD SO MUCH TROUBLE WITH CUSTOMER SERVICE. All the people are nice and take all the info each time, but STILL NO REPLACEMENT CARD.

I can definitely relate to other's bad experience with prepaid VISA card. I had the same problem. I was told the $200 fund was never loaded and to go back to the store to complaint. Guess what, the store said it was loaded, even the company overseeing this type of transaction for the store confirmed the same. I was told my next step would be to call VISA. I spent hours explaining the situation to a dozen of people at the call center. The phone reps were professional, helpful, nice & appeared to go out of their way to help but no one was able to help resolve the issue, including the manager. I'm still in the process of getting this issue resolve & crossing my fingers that I'll get to use whatever left of the balance since there's also a $2 monthly fee of inactivity. My advice to the consumer: never ever buy a prepaid VISA card. It's a scam!

I purchased two Vanilla Visa cards during the 2016 holidays. One card was lost so I contacted Vanilla Visa to get a replacement card. Needless to say I have submitted documentation of proof of purchase and address along with the assigned "ticket" number. Each time I call there is a different customer service person saying they didn't receive the email or fax. This company should have a class action lawsuit against them for fraud. Don't use this company. They are thieves.

Activated my gift card only to find out very limited merchants accept the card. Basically, the card is now worthless. I have $150 on it and nowhere to spend the money. The stores that do take it are an hour bus ride from me. Seems like the only places that take the card for transactions are the ones that sell them too.

One of the worse companies ever. Reported a gift card stolen months ago to be told the card is like cash. They don't refund you a stolen or lost card but they won't deny you to open a claim but they don't tell you ahead of time you're screwed. They lead you on to send in supporting documents and calling speaking to representatives or doing follow-ups and still nothing will be done. It's just to make it seem like they care. I will never again purchase a Visa Vanilla gift card and I will tell all my family and friends not to do so either.

I purchased two Visa Vanilla gift cards for Christmas. One was for $100 and the other for $25. When the recipients of the cards tried to use them, they were declined and were expired. The expiration date on each card was 06/25. I do not understand how they could be expired. I contacted the number on the card and began an endless process of being transferred from one person who spoke bad English to another, and round and round I went. No one could help me. I finally spoke with a lady who was a "rep" of the bank and she wanted a duplicate receipt. It is now March, everyone has their gift cards and I do not have the receipts.

Had a $25 gift card and with cash bought something for $47. Returned it to the store and the clerk accidentally put all $47 back on gift card. Vanilla froze the card saying it was more than $25 and after calling 10 or more times for 2 weeks they never unlocked the card and just outright stole our money!!! The worst company I have ever dealt with.

I got a $50 gift card maybe like 18 months ago. Tried to pay with the gift card and transaction declined. I called the number of the back of the card and they told me that I need the original receipt in order to activate it. I couldn't believe it!!! Who receipts with gift cards?? Purchased Gift Cards should have access to the money without asking for a receipt. I insisted that I can't go back to the people gave me the card and asked for the receipt. I think the Vanilla Gift are making very difficult for the activation so they can pocket the money. JUST SAD!!! Poor customer service. She hanged the phone to me. I told her I was going online and make a comment about the scam!!! Visa shouldn't let this company use their logo!!! Bad reputation.

I bought this gift card for my Grandson and mailed it to him, he never received it. I did make a copy of the back of the card. I called and was told even though I had the serial number and they confirmed that I had purchased it at Walmart and that it had not been used, they were unable to issue me a new card without the receipt and a photocopy of the front of the card as well as the back. Who does that? By the way, they also confirmed with me that the second card I had purchased for my other Grandson was used, one serial number apart. The card has been stolen twice, once by whomever has it and once by Vanilla.

Unknowingly I purchased a Vanilla Visa Gift card. I used it online to order Christmas presents. I ordered some items from Target, which two of the items were going to ship too late for Christmas. I cancelled these two items and Target issued credit to Vanilla Visa. I NEVER GOT THE CREDIT APPLIED TO MY CARD. Vanilla Visa denies getting the credit, but Target gave me the exact date they issued credit to them. I will never buy a Vanilla Visa again.

I won a Gift Card from work for employee of the month. Lost the card after making one small purchase. Reported the card lost and was told I could get a replacement just send in address and copy or receipt. I told my original phone operator I could get a copy but not the original as I didn't purchase the card. Calls went on for a week with them all ending in they needed more from me. Ultimately the money is lost, my boss can't get a refund and I can't get a new card and Vanilla has horrible, rude customer service.

I can't get my paycheck early. Everybody at my job got paid early besides me than making so I really need this time. I talk to customer services & let them know banks will be close February 20, 2017 for holiday. They tell me I won't get paid till Tuesday. I get paid on Monday. Full of bull.

I was given 2 gift cards for $500 each. I used one with no problem, went to use the other and was declined multiple times. Went online to check card balance and the website couldn't find the card, didn't exist. I called their customer service and they told me the same thing. It wasn't activated. In order to resolve this they asked for copy of card, receipt and photo ID (why would they need this since it's a cash card and they told me they have no way of tracking who bought it and where/when without receipt). Don't ever give personal information to this company, they don't need it.

I bought a Vanilla card and put $50 on it so my hotel I was checking into needed a card on file. The hotel told me they would release the money back on the card in 3-5 business days so I waited until the fifth business day and called the hotel they said they released the hold to call the card. I called she told me "if you use the card for hotel stays it takes 30 days to have your money released." I will never use one of these cards again and if I had known this I would have never used it in the first place. It took them five seconds to take my $50 and put it on the card but it's going to take 30 days to give it back, total and utter crap. Don't ever use one of these cards anybody. It's a joke.

Every time I ever get a Vanilla Gift Card there's always purchases made at stores I've never heard of, gone to, or even live near! It is always a gas station too!! AND I DON'T EVEN OWN A CAR!!!! It is ridiculous, I called today and told them what happened, they said that in 60 to 90 days I will get a brand new card. They also said that they would email me, THEY NEVER DID. It is handy to have but they honestly suck!!

I am very disappointed with this card. I received the rewards card from Time Warner. I was never told that fees would be taken out of the balance. When I looked up the balance and found the fees, I called. I spoke to nice lady who said that the back of my card says that a fee of $2.50 would be charged as of the 7th month of receipt. This is written so small on the back of the card that no one notices it. I couldn't even read the telephone number to call them to find the balance. Luckily, I could read vanillavisa.com. I then asked to speak to a supervisor when I noticed that I was charged in the 6th month or so I thought.

My boss got me a vanilla card for purpose of direct depositing my paycheck. I registered the card via telephone customer service rep and was told the card was ready for use. I went to Wal-Mart and attempted to use the card for purchase and was denied. I aborted the transaction and called vanilla card service who reset my card and I selected new pin. Was told I'm good to go. I went through line at Wal-Mart and was denied again. Called customer service again and was told that the rep who helped me register card initially had deactivated my temporary card and activated the permanent card that will be mailed to me in 2 weeks. So, instead of activating my card in the spot while I'm in the store, I have to wait 24 hrs for them to activate the card. DO NOT GET VANILLA CARD!!!

We were given these cards by family for xmas present, they were bought in the UK. We cannot spend them here in Spain, or online. Have spent hours trying to find their website. I went to the website written on back of card, registered my name and birth date, would not accept my address. But tried putting it in, then had brain wave. I logged into Paypal account, added it to my payment cards and bingo, was able to use them to send money to my son. Paypal has accepted the payment from card so let's hope there will not be a message later of failed payment. Anyway for those out there who cannot get the cash go to your Paypal account and add the card. Good luck.

Vanilla Gift Card offers no consumer protection regardless of the trusted VISA logo. Purchased a Vanilla gift card so I could order an item on-line without using my credit card. I did not want to provide my personal account information with all the scammers out there getting a hold of information too easily. I thought the Vanilla gift card would be a safer option. The merchant happily took my money from the gift card and never sent the merchandise I ordered. No reply to the several attempts I made to inquire about the item not received that I paid for so I disputed the transaction through InComm or Vanilla gift cards for Non-Receipt of merchandise.

My brother purchased a $100 Vanilla prepaid MasterCard for me for Xmas. I went to use it. Naturally it did not work. Called Customer Service. They said it had not been activated. Need the receipt. The receipt had a different card number on it than the card in the package had on it. So there's pretty much no way to recover the lost monies. MasterCard just gets to default and keep the $.

I received a Vanilla gift card over the holidays from a friend. She sent it to me via US Postal service. I opened the packing on the gift card and called the number to check how much I had on the card. To my dismay, I was told that the card had been purchased for $200 but, the whole amount had already been used by a Sam's Club member in Riverside, CA at around 12:00 midnight. I assume this would have been an online purchase.

Had a refund of 208.36 put on to my gift card. Vanilla Visa won't release the funds, even after my complying with their policy of providing proof of purchase, then proof of refund. Ask for a supervisor, and you'll just get another person that you can barely understand reading the same rehearsed lines as the first. The "bank" that supports Vanilla Visa is a scheme, and they are thieves. NEVER USE VANILLA VISA - I'm going to make sure of it in the future, and I am telling every family member and friend exactly how Vanilla Visa TOOK WHAT IS *MY* MONEY and won't give it back. As another person suggested, I, too, am going to go to the States attorney office and file a complaint.

I had to load a bunch of personal information just to "register" the card then I activated the card and I still can't use it. I have called the company, I have tried different stores etc. and everywhere I go the card is denied but I have money on the card. I have been fighting with this card for a month and I still can't buy anything with it. SO MAD!!!

I went to the dollar store to get me a prepaid Vanilla Visa debit card and I put $45 on it to shop online instead of using my bank card. So I set up the card on the website and it sent me to a login but I didn't have the login information. So I called the customer service and they told me my information was invalid and they were going to report my card as "lost or stolen". At this point I'm pissed the ** off , so the lady asks for my social security card (in color), the front and back of my card, a utility bill for my current address, and the receipt of purchase.

When I logged into www.vanillavisa.com the layout of the website was confusing and sloppy. I was trying to register a gift card I had received for Christmas. Finally after about 10 minutes I learned how to do so but it would not accept the ZIP code so I went and typed it at least 15 more times then I looked up a list on Google of my surrounding towns' ZIP codes. I made it to the 300th one when I gave up. I will be calling Customer Service tomorrow to see if they can retrieve my money.

On Dec. 14, 2016 I purchased 7 prepaid gift cards $500.00 each totaling over $3,500.00 for holiday gift at CVS in Manhattan for our corporate BOD members. However, once BOD members tried to use those cards, all 7 cards balance were 0 and actual card numbers inside the box did not match with the card number shown on the box which was scanned at the CVS. I made a claimed to both CVS and Vanilla but they did not take this fraudulent scheme as seriously. I made a claim on Dec. 17, 2016 to both CVS and Vanilla, and as of now, it is still not resolved and CVS is claiming that it is a VANILLA issue there is nothing they can do about it. I am still fighting for the refund and/or replacement card, but as of today, Jan. 11 almost a month... still don't have a refund and replacement card on my hand. Getting really tired of fighting and don't what I can do more to get all cards or refund back.