Vanilla Prepaid Cards Reviews

My card had 2 of the 16 numbers scratched off when I opened the card. I got online and completed the survey to get a case number. 45 days later, I still have not received my replacement card or any communication from them. There goes 100.00 down the drain and into their pocket!!!!

I recently purchased a Pre-paid card. I tried to use it right away and it wouldn’t work. Then I read that it could take up to a hr. I tried to use it again and it didn’t work. I called the customer service number and was told that the “FRAUD DEPARTMENT SAW SUSPICIOUS ACTIVITY AND LOCKED MY CARD!” The suspicious activity was because I tried to use my card right away. There is no way to get a refund, unless they fill out a form and it will take 21 business days to see if you even qualify for a refund.

This company is the most egregious in the world and should be shut down immediately. I will never use them again in my life. They don't do any online thing, declined everything and just sink in general on their website.

I bought my son a $200 gift card for his birthday. He immediately used it and spent $174.00. After that, he told me he has been trying to use the card and it won’t work. He called customer service and was told it is activated and should work. I tried using it on a couple websites and I couldn’t even enter the card information, the store wouldn’t accept it. In a last ditch effort, I tried to load it onto my Starbucks account. The Vanilla website said the card had $21.43. I tried to buy $20 onto my Starbucks account and it declined.

This card is the worst. Every time I receive one, it's been compromised and blocked for fraud!!! I end up having to call and talk to someone to get a new one sent to with in 7-10 days!! Second time in two months this has happened. Talk about inconvenience. Jerks,

This card is a total scam, don't fall into trap. Activated the card, and was told money was gone and transaction pending, from what? The activation? I have to call back to see if I can get my money back.

I only use prepaids when absolutely necessary. Save the spent cards for free trials where you have to give cc. It's hilarious watching them try and hammer through a payment after the trial expires. Anyways, these cards give you no consumer protection and no rewards. My postpaid card gives extended warranty and points. Good luck trying to get these schlubs to do a chargeback if something goes wrong. I noticed they lock you out of checking online balance when your balance gets low. Likely so you can't drain it down to zero, and they pocket the change. But, you can still check the balance on the toll-free number if you can do simple math.

I received a Vanilla gift card and did not use it right away. Someone made a purchase with the card number on Target online. I filed a dispute and it was declined. This had to have been an inside job as they should be able to prove the address of the purchase and or online email that made the purchase. The friend that sent me the gift card used to purchase Vanilla cards every year at Christmas time and send them to friends and family members but not anymore. It's a shame that this company is really dishonest.

WHAT A SCAM!!! Absolutely the WORST gift card you should ever buy. If you receive one, you’re up a creek without a paddle! Here’s why… My wife received a $25 Vanilla Visa gift card for her birthday. She went to a restaurant nearby to buy herself and a friend lunch. She paid with her gift card, but the waiter soon came over to tell her it only accepted $20 for her $39 lunch, so she had to pay the extra with her regular credit card. Then, later that day, we went to get a hamburger and thought we’d pay with the left over $5 on the card. WRONG! The attendant said it would only take $1.

After filing a report for money, not being on card. It's been over 2 months and every time I call, They say the same thing. I sent all the documents in that they requested. And they still have yet put my money on my card. Every time I call all they say is, wait 5 days... It's been 2 months. And still nothing, terrible customer service and can't understand anybody because nobody speaks english. Even the supervisor has 0 sense. After discussing everything with him and I have proof of everything. He still just said the same thing over and over like he never comprehended what I said. This company should be shut down. It's a shame, they stealing money from people.

If I could give a rating of ZERO I would. There’s a bunch of incompetent people working there and they’re useless. They refused to provide an logical explanation as to why my 2 gift cards are not working and they won’t provide a refund. I reported them to the BBB and waiting for an answer. I’m tired of those useless people.

Have an issue with this card! Website that doesn't work and when you can reach customer service, not helpful and if you don't have a receipt... forget about it. I wonder how much the profit is when there is an "accidental" issue with loading or activating a card? How many people lose or don't keep the receipt thinking it'll be fine... either way I don't recommend Vanilla and won't use them again. I'll also put this out to the military and veteran community to be sure it's understood that this company has poor business practice and customer service. DD sends

I wish I could give this a zero stars like how the other unsatisfied customers want to. I got a $50 Vanilla gift card this Christmas. I decided that I wanted to use it now, so when I tried buying something off a merchant site, the card declined. Mind you, what I wanted was $20. Apparently, it was blocked for "suspected fraud." How is it suspected fraud when I haven't even used it yet? Honestly, just convert the card into an Amazon one, or sell it off. Not worth your money and time.

If I could do no stars I would. My co-workers and I got my boss a $500.00 giftcard, he did not take it out of the packaging until this December 2024. Random charges from were made on it that were not his. Put a claim in and it was denied. We will never purchase another giftcard from this site again. Customer service is USELESS. $500.00 down the drain because this company does not care what happens.

Was given $250 Vanilla gc for Christmas. I used it once and next time went to use it my card decline. Know I had certain amount left. I called customer service. They told me I had wait 7 days to call back. Come 7 days later and the customer service guy goes someone used my card 74 times Dec 30 at 12am. He put it through to claim department and later I got email they Denied the claim and told me they will send me a new card with whatever is left on card. That is unacceptable. That was Jan 8 and today is Feb 4. Told me my card would be here in 7 days. I was advice to send a email to dispute was told they will get back to me in 24hrs. Well it's been a week now. Don't ever buy these. Tell your friends and family stay away from any these prepaid cards. One unsatisfied customer 😡

My daughter bought me a $100 Vanilla Visa Gift card for my birthday in August 2024, I went to use it on Sept 12th, 2024 and there was only like $10 on there and someone had used the card at a Target (an online order) mind you I have had the card in an envelope since she got it for me and I havent even scratched any numbers off of it. I called and reported it immediately, they took my online report and sent me a edocument to sign and I did and sent back that same day, then they say wait 30 days, so I waited and I called back in October only to be told I needed to provide additional information when I already did in the original complaint, so I did it again and now they said wait 60 days, so I called back in December and I am told it takes 60-90 days and from the date of investigation of NOVEMBER - like what - I filed the first time 9/12, then the second time on 10/12, but they didn't get to it until November so I have to wait.

Got a $250 Vanilla Gift Card/Visa. I've tried to use at 4 different online sites with no luck. Went to Vanilla website to verify the card is active and it is. I then called customer service and they took verified it was active and they suggested using it at a walk in store. I've tried 3 different locations with no luck. Walmart needs to remove the cards from all their locations.

I received a Vanilla gift card as a gift over the holidays. When I went to redeem a few weeks later, it failed as a credit and a debit. I called to see what was going on, and they asked for much personal info. We have supplied as much as we know about the card and the purchase and nothing has been done at this time. The original charge was $100 plus the fees associated with purchasing the card. The giver is out $100 and the recipient is also out $100! Seems this could be a scam after the research done on these. Incomm services out of Atlanta GA needs to step up somehow on this. Refund all of the purchasers what is due and/or replace the gift cards for face amount! I would not recommend purchasing anything Vanilla or through the Incomm company.

Worst experience with gift card. Was a 120 prepaid card. I used it at the grocery store for a $60 bill. It took off only 28 cents then said insufficient funds. Called number in the card told me to call back in a week to activate the card.. Week later they tell me there's a whole bunch of charges on Google for 1.20.. So now it's in dispute. Never deal with them again.

This credit/debit gift card company is a total fraud and sham. Do NOT spend your hard-earned money with these clowns!!! They have every excuse in the world why you can’t get authorization on a transaction. No matter how much you placed on the card, there is always a different reason why it will not work. Save your money and get a checking account or a totally different company’s product!!

You are not guaranteed to get the funds you purchased. I recently received a visa gift card for Christmas and made a first purchase with no problem. A few days later I went shopping and was looking forward to treating myself to the rest of the balance on the card. Once at the register the machine only accepted $0.67. They tried multiple times but it's all it would accept. At home I checked my balance and there was nothing left on it, so I called customer support straight away. Apparently people steal the numbers off the cards and will keep trying to spend until it is empty. It happens 'all the time' and always with the same methods but there "nothing that can be done" and actual card holders get scammed twice. Shame on you visa.

I bought a Visa branded $200 Vanilla gift card at a large chain grocery store. I paid the $200 plus a $7.95 processing fee with cash (so not some odd payment method). When I tried to activate the card, the Vanilla website gave an error message saying that a system error occurred. I immediately called their customer service phone number, explained the situation to an agent, and was given a case number. The agent said that they resolve most cases in 3-5 days, but that it sometimes takes as much as 30 days. I also provided the requested scanned images of the card, receipt, and packaging, which they acknowledged receiving.

I purchased a gift card in November 2024. When I tried to use it, there was a hold and was unable to use. When I called I was told the hold was for security reasons. I requested a replacement card THREE TIMES and never received it even after I was told they mailed them. I asked for a refund and was told I had to wait UP TO three weeks. It’s been over a month and nothing. Every damn time I call, a “supervisor” tells me a different story. I was told the check was on its way and to wait until Jan 24th to receive it. I called again on the 25th and was told THE CHECK WAS NEVER SENT. This people have stolen my money and will not give it back.

I was given a hundred dollar gift card. After the first 30.00 purchase the card was not going through. I called an overseas helpdesk associate who told me to throw the card away. It's been deactivated the card. I have not received my new card with the balance and I can't through because my card has been deactivated. I'm sure wherever this person lives, my 70 dollars was spent. Give the cash. Easier, cheaper, less risk.

Vanilla Prepaid Cards are the absolute worst. There isn’t a word strong enough to describe how bad their customer service is. You cannot add the gift card to Apple Pay, cash app or Venmo and most of the places I tried to use it (i.e., to pay a 15-dollar subscription fee) did not work. I received a $200 card as a gift and was double-charged by Walgreens for a delivery I never even received. Walgreens immediately reversed the charges, but Vanilla has been holding almost $80 hostage ever since.

I've tried three of these cards now when purchasing orders online. "EVERY" time it comes back...card declined?!? One representative even jokingly told me: Quote: "You're Better Off Trying Canadian Money".

Bought a $500 gift card and the first purchase was declined. I called and they told me they had no idea why but that it was declined so it was cancelled. They then told me they would mail me a new card in 3-5 days. So I’m out $500!!! Rude foreigners and useless. Horrible people and service.

I got a 50$ Vanilla gift card for my Birthday. I spent 10$ of it and if was shut off for a fraud alert. I called the number on the back where the person was not helpful at all. I finally spoke to a supervisor who told me he would send me a new one within 3 to 5 days, 2 months later no card, when I call them back they just keep telling me they will send another one, but I still haven’t received it.

Trash "gift" card absolutely no gift in this card. Pure stress and madness. Don't buy this trashy card. Save your money on some else. Wasted 20 dollars and 5 dollars more for charge. Thanks very much for wasting my cash.

I received 4 gift cards this Christmas. Been looking forward to a specific pair of sneakers. I go to use 3 of my gift cards. 1 - got scammed. Funds were used on 1/2 😒. The other 2 the sneaker site won't take multiple gift cards. These cards are worthless. Now I have to hope I can use at the grocery store as I have nothing else to really use these on. Would be nice if I could just deposit in my account so that I can purchase my sneakers.. Vanilla, Nike, just about any gift card sucks, I will stick to sending Cash App or Zelle. These prepaid cards waste of money. All of them.

Adding mine to the overwhelming number of negative reviews. I purchased a Gift Card on 12/5/24, billed 12/7/24, but it never came. There was no tracking info in my account online, so I called for tracking info and was told that there was a delay due to the holiday rush, and the card would arr. by the end of year. I requested a refund, and was told that would be impossible. I asked for a Supervisor and was told the same thing. Gave up and called back after Jan 1, same result; “someone will call in 42 (yes 42) hrs” but still no call for two weeks. Called on 1/15; was told agent would call in 24 hrs; still no call, no tracking, no email response, nothing. Finally initiated dispute with my credit card company to resolve.

I received this card as a Christmas gift, I called and activated the card. I also went on the website to make sure it was activated and it showed I had 25.00 which was the correct amount and the card was active. I went to two stores in my town and the card was declined. I was in line at the grocery store and I was very embarrassed.

Bought 3 $100 gift cards, also bought 2 $75 packs consisting of 3 $25 in each pack. The 3 $100 cards were drained with unknown transactions. And the pack cards apparently never activated even though the slip says they did. That's $450 at Christmas time that they stole from me. They had a class action lawsuit last year around this time for the same thing. Might be time for another. What higher penalties for continuing to blatantly steal from customers.

I received this $50 gift card from my manager at work for being employee of the month. I went to use the card and to my surprise the card was already used for $20, the transaction said shipping. Mind up I disputed the charge back in September 2024 and today January 16 I get a email stating my case has been denied and if I had a balance they will send me a new card in the mail. I’m so happy it wasn’t my own money out of my pockets that I lost. Now I know I would never purchase this card and I will put a sticky note on these cards telling customers not to buy because this cards will scam you out your money. I will make sure to tell my friends and family about this card. I hope they go out of business.

Never buy or gift this card for anyone you know!! They scam your money as soon as you try to use your card! My son was scammed out of his birthday money and they did not reimburse. The online scammers drained the card within seconds and left him with a .45 balance. Customer service denied his claim to be refunded 3 times even though it shows the scam website on the history. He is 7 years old!! So disgusting. NEVER TRUST THIS COMPANY!!!! HORRIBLE SERVICE.

If I could give this experience zero stars I would. What an absolute nightmare. I should have just given my children cash. This company needs to be shut down. I have had nothing but problem after problem. And their customer service line is even more hilarious.

I have had a terrible experience with these cards. Once the balance gets below about $15 I have found them unusable. I have three $50 cards with balances between $3.37 and $11 that have all been declined at vending machines and grocery stores where the purchase amounts were well less than the remaining balance. When I called the 800 number, I was told to keep trying. I asked to please have the balances of the three cards combined into one card, which would give me over $20 on one card, to see if I could get the use of some of the remaining balance. I was told no and to try again and call back if it did not work. The amount of time I have wasted trying to use the remaining balance is not worth it, which is what I bet they are counting on.

NOT RECOMMENDED AT ALL. I am writing this review to express my frustration regarding a serious issue I’ve experienced with a Prepaid Vanilla MasterCard I purchased from Walmart. I loaded $500 onto the card, but when I attempted to use it, the transaction was declined. Upon further investigation, I discovered that the card had been charged for a purchase at an unknown online video game store, leaving the balance at zero. I immediately contacted your customer service, and an investigation was initiated. However, after several weeks, I received an email stating that no discrepancies were found, and the case was closed. I responded to this email requesting specific details about when and where the card was used, including the receipt for an in-person transaction or the IP address for an online transaction.

I should have read the reviews first before purchasing three $50.00 gift cards that's charges you $4.95 to buy them. Anyway every person who received a gift card was unable to use it as it declined the purchase. The card was activated with a $50.00 balance on it and still would not work. MY ADVICE TO ANYONE, GIVE CASH. Stop using these cards, I will be contacting someone as this scam must stop.

I did not want to give a star to this Vanilla service, but the website required me to select at least one star. I'm not sure why the government allows them to be in business. I bought four gift cards and used them to buy apps on Google Play. I was charged twice for every purchase, and as a result I lost a total of eight hundred dollars. I contacted Vanilla customer service because my Vanilla Visa prepaid card was declined. I was told that there is nothing they can do and that it is Google's fault. I am very disappointed with this response and will not be using Vanilla Visa prepaid cards again. I would recommend getting a credit card with a small amount of credit just for online shopping. That way, you can keep your credit card peace of mind.

My daughter and I received a total of 6 Vanilla Visa gift cards. Only 2 worked. The others I have been trying to get help with as they consistently declined. You rarely get anyone to answer with customer service. After about 6 attempts I got a representative on the line that confirmed my cards had been compromised and was sending out replacement cards in 1-3 days. In 8 days I got the new cards and with the first activation I am having the same issue. Declined and can’t get anyone on the line. If I go to report a problem online I consistently get that “A system error occurred. Try again later.” The Consumer Fraud department need to intervene and investigate this company. Sad that so many people are losing money to them.

My Vanilla gift card was a gift from my sister. When I go to Walmart to buy something, I tried swiping my card to pay for the gifts but the cashier said the card declined. When I get home I called, the representative was polite and help when I explain the card not working. The representative done the test or something to tell me the Vanilla card I tried using a defective card. Then I gave all the information she needed and I was told a replacement card would be mail and I would receive it in five to seven days. On January 6, 2025 the Vanilla card had not arrived. It was on January 9, 2025 I called Vanilla card about this same problem only to be told a replacement vanilla card will arrive in three to five business days. I don’t know that I can trust vanilla card at all.

Some company called offgamers made 2 purchases on my prepaid Vanilla mastercard. I contacted Vanilla Prepaid Mastercard. I was able to tell them when, where and how I bought my card for proof of purchase. I offered to send them the receipt. Instead of asking Offgamers the same information they wanted my name, birthdate and address to investigate. The whole idea of purchasing these cards is to protect our own cards online and try to retain some anonymity from scammers.

I will NEVER use them again. They lied and said money that was stolen would be on my card at a certain date then they said 90 days! I will never use them AGAIN! They are horrible and they lie! NEVER USE!

I have a bad experience with this card. I was given one as a gift, and when used at a retail store, the cashier charge the card for more than the left balance in the card, and the card was declined, and the balance, was put on hold permanently by the Vanilla company. When called to request a replacement card, as suggested in the back of the card, it was all a big scam: This company does not want to let you use the remaining balance, they are common thieves! Do not use this card, is not worth it!

NEVER BUY THIS (unless you want to harm your mental health and finances). The customer service staff, besides being rude every time I called; were unable to provide accurate and consistent information. Moreover, I've been requesting a refund for two cards ($500.00 each) that never worked and bought them in November 2024... Still waiting for my refund in spite of submitting all the required documentation more than twice. I keep calling for solving this problem and the only thing I hear are lame excuses. Very very disappointing: this is like money stealing. I really suggest taking a class action towards this company that only knows lying to clients.

This is the worst prepaid on market. I bought a card from the CVS and went paid for both cards one 50 one 300. Left the fifty dollar card finally worked but the 300 dollar one that put a block on the card. I haven't even used yet. it's been 5 days that they stole my money and yet haven't gotten anything. No reason. No nothing. I've been hung up on and it has cost me my elc cut off and I lost my ins because I can't pay it plus all the fees they charge me on all my other stuff. Thanks and still as of today have not given me my money back.

WORST EXPERIENCE OF MY LIFE. I LOST 1000$. I can’t believe these cards are just hanging in Albertsons like it is normal. I bought two 500$ to save money a few months before Christmas. Neither one worked and “customer service” said they had been compromised and new ones would have to be sent to my address and they said verbatim “the old cards are now useless” so I tossed them. That was my big mistake. But if they mailed me cards as they say you think they would have record of me existing. No record of me and refusal to look for my cards which I never received because I didn’t keep the old cards. Literally, nothing they can do. And they never even mailed them to me, they ripped me off so hard.

WARNING…This prepaid card is the worst card I have ever experienced. You can’t even pay a AT&T bill or PayPal…. BEWARE…You only can use it where they want you to…If you Google this card it says you can use it with PayPal…False Advertising and it says you can Pay a bill…False advertisement. Horrible Horrible Horrible.

Received a Vanilla Visa Gift Card for Christmas. The Front of the card has a nice winter scene on it, but the back (where I guess the card number would be) is completely blank. No magnetic strip to swipe through a machine, no card number or security code, nothing. This company is a SCAM!

I was given this card as a Christmas gift. Tried using the card only to have it to be declined. Called to check the balance and learned that it had a charge for a purchase to a place I have never heard of so I called customer service and was told to check my card in 3 to 5 days. The money would be returned to my card. I waited 8 days. Now I'm being told it will be 45 to 99 days before they refund the money to card or send me a new card or a check. Worse customer service practices ever. Worse card ever. Buyer beware.

My son was given a $20 gift card for Xmas, and he has tried to use it online for multiple purchases all of which have been declined. My father was also given one, and he tried at 2 different places in store, both of which were declined. I called to speak to customer service, and got zero help. One attempted purchase was on Amazon, and they basically told to me keep trying until I find a merchant that accepts it. I'm on disability so I have limited funds, and my son was so excited to get to buy something he wanted and I've had to see his disappointment each time it's declined. I've seen SO many reviews of people having the same issues, so I highly recommend no one spends their money on these gift cards.

DO NOT USE THE CARDS. Omg dealing with them has been an absolute nightmare. You can't use these most places online! Gift for gamers? Too bad. Can't use it for Brawl stars, Genshin, Wuwa or Star rail. The only place I've had it work is Walmart. That's literally it out of the 30+ places I tried. Customer service is an absolute joke. Can't understand them at all and there is so much background noise every time. Getting a refund actually credited back to this card is simply not going to happen. To file a dispute it can take 45+ days. This company needs to be shut down as at this point it's theft.

Used this at a pump. Yea it says to use inside. Hindsight is needed. Murphy says it Vanilla fault and vice versa. Truth be told is it’s the bank holder for Vanilla. Murphy was paid DAYS before but Vanilla says it won’t be released until 10 days later. No fault obviously but VANILLA and their bank holder. At what point isn’t this theft??!!

Basically what every other review says. I used it once to buy a couple of drinks at the store, and then the 2nd time I go to use it I was going to split the rest with my main card but for some reason it kept declining. Called the number after looking around online and In "3-5 business days" I should receive another in the mail. Maybe their business days are different because it's been 2 weeks and I'm still waiting. They never gave me a case number either, so I can't look up my case or anything, I'm just out $50. If I had no morals I'd get into the same business but unfortunately I actually have ethics so no worries from me. What a garbage company.

I received this useless card as a Xmas gift and turned out to be a Xmas nightmare. I made two online purchases and the card was blocked. They supposedly sent another card on the 22nd and I’m still waiting for it. I really needed that money and now I’m forced to spend money allotted for other expenses because of this ridiculous card. If I ever get this in the future I will return it and ask for cash.

I received a gift card for $25 for Xmas. I was excited to use it for a cruise credit on our cruise, but it was declined, so I thought Google Play as it would take care of subscriptions, but it was declined AGAIN, on to Amazon... DECLINED!! I check the balance, and it shows it still has the money on there, I just can't use it. I called customer service to only be referred to the website which does not have an option to help me and no way to contact anyone. I've never had a good experience with these cards and wish people would stop buying them because they are just stealing your money.

Horrible- huge scam!! Got gift cards from my dad as a Christmas gifts, and all 4 cards have been declined. He spent over $400.00 on these cards and cards DO NOT WORK! They have apparently sent replacements but I have no faith at this point. Awful experience especially when the kids are getting declined for the gift they picked... NOT COOL.

Bought the card as a gift for my son and it gets declined everywhere and can’t be used online as there is no address. It has been a terrible and frustrating experience. Customer support provided no help or guidance and we are now saddled with card that no vendors accept.

DO NOT trust these cards! My husband received one as a gift from a Vendor. He was told the card had $100 on it. My husband called to confirm the balance. He was told it only had $85.00 on it. When he said something didn't seem right, they blocked the card under fraud and then refused to unlock it! They said if we could not produce the original receipt then they would not unlock the card. We DID NOT have the receipt as it was a gift from someone that we have no way to contact. TERRIBLE BUSINESS PRACTICE - I cannot even imagine how much money they keep from unsuspecting purchasers.

It did not let me use all the money on the card. It only let me use less than half and when I go to website to put in the card # it has technical difficulties every time. It would be ok but I'm talking better than $400. Can't get real person on phone!!! Don't buy Vanilla Gift Cards!!!!

100% scam. I received a Vanilla Gift Card for Christmas. Once I unwrapped it, I found that the third set of the four digits that compromise the 16 numbers was scratched off. So I couldn't use online. Tried to use it at three different stores & restaurants - all said the bar code was unreadable. So I called their online "help" desk. Was told there was nothing they could do for me unless I had the full 16 numbers on the front of the card. Got the receipt from the person who gave me the gift card, and tried to return. The retailer (CVS) said there was nothing they could do either. So both CVS and Vanilla Gift took $500 from my friend and there is absolutely no recourse in getting that money back. 100% scam and no one seems to care to do anything about it.

Got a $50 gift card as a gift... Never used it... Recently found it in my drawer and went to check the balance... Tried 3 times... Keep saying "system error"... Called customer service which apparently I'd done before because they had a record of it... He told me the only way he could help is if I had the card purchase receipt... This is a SCAM operation for sure!!!

This place is trash, and needs to be put out of business. It take forever to get your money back because their card NEVER NEVER work. If I had the money to sue them I would. DO NOT SPEND YOUR MONEY on this trash azz place. They will keep and not try to help you with anything. Give cash, it's better than this dump of a gift card.

Wasted time and money. After you get charged to activate the cards you must actually activate the physical card and that's where the trick is. All they are trying to collect is your phone number. The website never works properly. Another one of their tricks is to shut off your card and force you call then they want to send you a replacement card weeks later in the mail. No No No more they need to be canceled by Walmart and other major retailers as they are causing more harm than good to its users as they control what and when you can spend your own money. SHAME ON YOU!! I will just give cash next time and lose my business.

I wish I could give this company 0 stars. My poor grandparents gave all the kids $200 gift cards for Christmas and none of them work. When you call customer service, they tell you the funds were never loaded. How is that possible when we have receipts for each gift cards purchased? Absolutely disgusting. How are they still in business?

If there was a way that I could give zero stars then I would absolutely give this company zero stars, and I would put that in all caps but I am not because I am trying my best to adhere to these guidelines but I believe I was scammed out $80 dollars because I was only able to make one purchase and it said on the instructions that I needed to set a four-digit pin whenever purchasing my first item but there was not a way to do so and I had tried making second purchases but I am not able to because the companies that I had tried to purchase from (GameStop and Ko-Fi) said that my card was not a valid method of payment and some of my other family members didn’t know why I was quote able to make one purchase but not multiple purchases and I currently have 80 dollars in there that I am not able to use.

These cards are a scam. The company's employees or owners wait for you to activate your card, and then they use it for themselves. The last card was given to me in August when I had open heart surgery. I activated it the night before my hospital stay, and by the next day, the entire $300.00 had been used to pay for parking in another state.

I purchased the gift card for a friend and they had Google*allo withdrawals that they didn't make. Called to complain to Vanilla company and was told they will mail me paperwork to fill out and send back which the lady said would take up to 90 days, please everyone do not buy or use this type of prepaid card as it's a scam.

This company has very fraudulent practices. They make it impossible to get a refund when the receipt isn’t provided- even though most people don’t have receipts with gifts. My 82 year old mother gave me a card with $250 and the store supposedly failed to activate it. Now she’s out the $250 because she doesn’t have the receipt and trying to help her figure out how to request the journal tape from that day at the store is too much for her! I can’t go help her handle it because I’m so far away. It is extremely frustrating and unfair. How is this legal???

Received a Vanilla Gift Card for Christmas. First of all, do not understand the need to activate a gift card. First tried calling the number, they literally gave me a math problem that had no answer in order to activate the card. I hung up and tried again. Same thing: something like what number comes after 056 in sequence (there was no sequence like that on my card). So, then I tried the online activation process and was supposed to match up "like" images which had nothing in common. I kept hitting skip and going to another image hoping to find one reasonable image. Finally just started guessing and made it through. What a joke. I will NEVER buy one of these for someone.

I received a Vanilla gift card from my employer and attempted to activate it, only to encounter an "activation problem." When I contacted customer service for assistance, they requested personal verification documents, including copies of the receipt and my billing address. This seems excessive and unnecessary for a gift card. The experience has left me feeling frustrated and suspicious—Vanilla gift cards come across as a scam. I strongly recommend avoiding these cards and opting for more reliable alternatives.

OMG! The worse gift card ever. Vanilla Visa Gift Card. Activated gift card on Dec 21, 1924. Go To Walmart on Dec 22, 2024 to purchase a few items from using the gift card. I scanned my items and attempt to pay with the Vanilla Gift Cards. I was prompted to put in a 4 digit PIN (number as for the first time use). The words "Card Error" flashed across the screen. Talked the clerk at Walmart who stated that there is always a problem with these gift cards. I left disappointed.

If you can’t use a gift card at Trader Joe’s, Target, or Walmart, it is a terrible gift card. Worthless. It also doesn’t work online. Trying to reach customer service is impossible, the options don’t even include speaking to a person.

I received a Vanilla Gift Card and when I tried to use it, it was declined. When I called the company they said this was because I tried to use it on a purchase that was more than the amount of the available balance. They explained that it won't just deduct the amount available from the charge and you can only use it on purchases less than the amount available, which essentially means that you can't use the full balance. Further, once it was declined it could not be reactivated and the only thing they could do was send me a new card. I will not be purchasing this brand again.

I have seen a steady decline in this company and its services ability to function consistently as a PREPAID debit card. $500 and not able to touch it. When I call a representative I am told that they see the transaction attempts and subsequent denials. They always offer a suggestion; "try using a different online retailer or go to a physical store."... Why can't they just approve the transaction and let me retry? Anyway now that I have the very well thought out problem solving advice from them, I thought I would head out for some Christmas shopping. There could not possibly be an issue if I used my "Prepaid" money at a brick and mortar. That is the one place they say to always end up if I am unable to spend my money at places that I would like or need to, right? Well the first stop the card worked. Still have more than 3/4 of the money after and next I spent over an hour shopping for gifts.

Got a card for family during the holidays, every card was put on hold before anyone could even use them. Then was told the card thought they were committing fraud so they blocked the card!!!! While we never heard of this before, we were told that the card had to be destroyed and a new card would be arriving after the holidays, not one accommodation made and our holidays are ruined. Never dealing with this place again

If I could give them a zero I would. Keep in mind that you can't use the card more than 2xs per day or it gets flagged as fraud and they have to ask you over the phone for your address and your contact information because they don't have it on file because it's a gift card not a bank account! To send you a new card which takes a minimum of 5 business days.

Never purchase a Vanilla gift card. They are a scam. My mom got me a gift card of $200 and every time I tried to use it declines. I tried calling customer service but no help. They can’t even speak proper English. I was told they were gonna send me a new card since my gift card somehow got compromised. But I never received anything. This company will take your money and there’s no way in getting it back.

I ordered a gift card from Vanilla Gift Card, online for my son's birthday. I placed my order on 12/10. The receipt shows that it will be delivered 5-6 days, Which should have been yesterday or today and it was not. I called customer service and was told that card wouldn't get the until then 23 Rd. You would think that I would have at least received an email stating this. I asked to speak to a manager. He put me on hold for about 5 to 7 minutes. He came back and said his team said that was the date.

Never purchase this card. Card was purchased two months back and before 2 days when I enter card detail to check balance on their website. The card was misused by someone and balance is zero now. I just enter red card details on their authorized website and it got misused what it means, company itself tracking card details and misuse.

If there was anything lower than a 1☆ I'd be choosing it. Multiple bad experience with Vanilla gift cards and their "customer service" department is complete garbage that provide no help, no resolution.

This card is garbage. Can’t purchase anything from eBay. Can’t pay my garbage bill over the phone. Can’t purchase anything online. I could have spent my money any way anywhere locally and should be able to get the $7 back it costed and can’t use it for what I intended and customer service was no help.

Bought 2 gift cards, and when checking the balance with the phone number on the card, and their website, they blocked my card due to "fraudulent activity." They refused to help in any way when I finally got a hold of customer service, and forced me to wait for a new card in the mail. Horrible customer service, and overall a rip off company and product. If you have money you don't want to be able to use, buy their gift cards. If you value your money, go with a prepaid MasterCard.

DON'T BUY THESE CARDS!!! I have 5 cards in front of me right now that I can’t use! The first card denied a purchase, then blocked the card until I clear it. But there is no way to clear it! I can’t reach anyone to clear this up. The second card, I didn’t even get to make one purchase, I just can’t use it. When I call, the recording tells me to go to the website. So I go to the website and the website tells me to call. The 3rd, 4th and 5th card are the same as the first. This is a scam.

Absolutely do NOT use this company. They took my money then said the card was "compromised" then because they "blocked" the card for no reason (card never left my possession) I can now not use the card at the online retailer I wanted to buy from. So now there is no reason to use the card and to send me a new one they want me to wait 3 weeks as they hold MY MONEY FOR NO REASON. I then called customer service and they hung up on me. THEY WILL ROB YOU. Agent's name was Romer.

I received a gift card during Christmas of 2023. I had put my cards away and just came across them in October of 2024. My card is saying not valid when trying to check balance. Spoke to customer service. They requested I send in images of the card for assistance. I waited from 10/31 to 12/10 before calling back. Finally was told if I can’t find a receipt, there is nothing to do. A total waste of my time, not to mention a waste of money to the consumer. I WILL NEVER PURCHASE THIS FOR ANYONE. I would have loved to give ZERO stars.

I purchased a Vanilla Visa Gift Card at a grocery store. When I attempted to activate the card, I had to enter the 16 digit card number. There is no physical card in these packages, so no account number. I called 3 different customer care phone numbers, no one could help, they all just kept saying to look at the front of the card. No one cared. I was scammed out of $150.00. Old adage of buyer beware sure holds true when it comes to Vanilla Visa Gift Cards.

If I could give zero stars I would. You can't use these on 99% of online retailers. Then they "flagged it for fraud" at a dang Target store. They refused to remove the hold and told me the only option was to send a new one in 3-5 day. Problem is I'm on a work trip. My work gives me cash to use, which I normally put on a card of some sort for ease of use (online food orders, etc.). Hopefully my hotel will let me have them send it to the front desk or I'm royally screwed.

I received a Vanilla gift card as a gift. I tried to use it online and it was declined. When I went into the store the same day, Nov 24, to make the same purchase the card was declined. I called Vanilla gift customer service and was told that because I tried to make a purchase that was a few dollars over the total amount of the card it deactivated the card. I was told that a replacement card would be expedited to me this was 3 weeks ago. I called on Nov 30 and was told the replacement card would arrive on Tuesday December 3rd. It is now Thursday December 5th and the card has yet to arrive.

Fake cards don't work anywhere online. I order a $35 Vanilla Gift Card, couldn't used it anywhere. Customer service was useless. How can company allowed to take people's hard-earned money, like this should be a crime.

I received a $100 Vanilla Gift Card as a gift. The package was intact and there was no sign of someone trying to open the package. In fact, I opened it and removed the card. When I tried to use the card online, it was declined. I went to the Vanilla Gift website to look for any activity on the card, and found two transactions dated 1/8/24 at 6:16 pm and 6:17 pm at the CVS in Rancho Cucamonga, CA totaling $100. The person who gave me the card is a 78 old female who is a friend and a co-worker who lives in the Minneapolis, MN area, as I do. I know she was not in CA in January and my work calendar shows I was in the office that week. I have never visited Rancho Cucamonga. Someone committed FRAUD.

Please people, Do Not buy Vanilla Visa gift card. The funds are depleted by hackers, scammers etc. The company Icomm has numerous class action lawsuits because they don’t acknowledge the hacked cards. They tell you to write a dispute of charges. Then they never answer the dispute. This brand of card is usually sold in CVS and Walgreens. I purchased mine in CVS. I contacted CVS and they were not helpful. Their answer was to contact Vanilla. I’m not sure as to why CVS and Walgreens still carry this card. It gives them a bad reputation too.

I suggest highly researching this brand. They are terrible because my wife has MS and has trouble remembering a transaction that never went through so there is no record on my end to verify they put the card on hold. Now since there is no record of transactions I can’t tell them what it was. I told them some of the transactions. Now they kill the card and have to wait 10 days for a new one. Getting someone in customer service that speaks no English is the most outlandish thing Vanilla can do. She couldn’t even say my address saying it’s not a word. Lady it’s my address. Do not get this gift card.

I got the card, activated it and a message said it is on hold and to call the number on the card. The guy on the phone said the card is compromised and has to be replaced. I have to wait to see if a replacement ever shows up in the mail.

****NEVER BUY THESE VANILLA PREPAID VISA GC'S.**** They are a complete waste of money and the CUSTOMER SERVICE IS AN ABSOLUTE JOKE!!! They will gladly take your money, but then they will NOT be able to refund you if you have an issue with the card. And it sounds like many people have issues with the cards. They will not send you a replacement card or offer any refunds. They ask you to send in all of your receipts and details and the email bounce back claims they will contact you within 3-5 days or in some cases it can take up to 30 days. HOWEVER they WILL NOT CONTACT YOU & IT WILL REQUIRE MONTHS & MONTHS OF YOU trying to contact them, without ANY resolution. DO NOT WASTE YOUR MONEY!!!! I never did get my money back!

So far this is a bad deal. I can't believe I'm being treated like I need to verify something because the gift card, stopped working. They had me on hold, came back with no real resolution, it's as if they are trying to keep my balance. I refuse and will seek this out to its entirety if I have to. No free rides here.

I am writing to formally express my frustration regarding an unresolved issue with a Vanilla Gift Card I purchased for the amount of $500. Upon attempting to use the card, I was informed that the balance was $0. I immediately contacted customer service and submitted all the required documentation to resolve this matter. However, despite my efforts and the two months that have since passed, I have received no resolution. Instead, I have been met with repeated excuses and vague updates about an ongoing investigation.

Please do yourself a favor and do not purchase a Vanilla Gift Card for yourself or for someone else (unless you actually don't like someone...). I agree with some of the other reviews as I believe the Attorney General from several states or the US Attorney General's office should get involved and review the business practices of this organization. It seemed a few years ago you could actually use this a Vanilla Gift card...not anymore. You will be holding a piece of plastic that is supposed to have $400.00 value in reality it is worth $0.00 as you can not use it anywhere. Never buy a Vanilla Gift card... you will be better off purchasing a retail specific gift card or purchase a Amazon gift card.

Card was literally glued to the packaging so when we took it out, the paper was stuck to the strip on the back. There is a spot that says “security code.” However there is no number next to it. The card also only has 12 digits, not 16. What a mess. I have seen nothing but terrible reviews of this card - I hope this money is not scammed. Looking forward to calling India or Pakistan tomorrow. It should be illegal for these companies to outsource their customer service centers like this. Probably some dude sitting on his couch with a script next to him.

I do regret purchasing this card because it is a pain in the ** to use. However I will say that for some reason most of the time it is processed it's done so as a debit card, but what I've found is that if you can get it to be ran as a credit card it works. Especially on Amazon...if you uncheck the debit card box it seems to work after asking for the CVC #. Otherwise these companies are treating it as a bank card, and that just doesn't work. This probably won't solve everyone's issues as fraud is rampant nowadays, but hopefully it will help some of you. Until this company becomes better at getting these cards to be more user friendly I cannot recommend one.

My mother sent me one of these as a birthday gift. We live in 2 different states. When I opened the packaging and went online to register the card, it asked for the 3-digit code on the back. I flipped it over and the Security Code box was blank. Called the service number and it took forever to get a support person on the line and kept getting referred back to website. Without the security code, you cannot access the site! Just received the "help" email which says it is required to send the receipt or electronic record of the purchase. Guess I will be out of luck on a replacement, and my mom is out $$$. I sent all the other info requested, but have no expectation of getting a new card.

I am very disappointed with the Vanilla Gift Card. I purchased 4 cards from a local store in the amount of $500 each. I very carefully checked the packaging to verify that they were entirely intact. I then went to make my purchase of 1795.00 and the 4th card showed up as possible fraud and wouldn't work. I checked the balance while standing there at the Costco register and it still showed $500 available but there was now a red flag on the page showing possible fraud.

I have a Vanilla gift card that has a balance on it. However, every time I go to use my gift card, it gets declined. This has happened at several stores and drive thrus. Always for amounts significantly smaller than the balance left on the card.

Don't buy My Vanilla Card. They block your card and keep your money. Bad business. I got a debit and had my direct disposit from my job for 7 months and all of a sudden they block my card refusing to release my money.

On November 1st I bought a $75 Vanilla Visa gift card to give to my mother-in-law for Thanksgiving shopping. Two days ago she went to the grocery store to buy food and guess what? The card declined. She paid out of pocket which infuriated me as she is on a fixed, limited budget. I called today and managed to get someone in customer service who had a thick ** accent. I have a case number but all communication henceforth, including submitting my receipt of purchase as proof, will be conducted through POSTAL MAIL. Not email. When I look up my case number on their website it gives a resolution date of early next year. I cannot recommend enough that you steer clear of Vanilla gift cards.

Will never recommend this card. The sad part is that I received two large $ amount cards for my birthday. I have no confidence that they will work anywhere. I tried using the first one THREE times with THREE different vendors. First two were online, second was in person at the post office. All transactions were declined and I have no idea why. And trying to find out why is a whole other story. Customer Service is non-existent. You call the number on the card and they refer you to the website if you want to report a problem. Not able to reach a person directly.

I would give zero stars if I could. I accidentally placed an order with a wrong address and neither the agent or the supervisor would assist me in changing it before the order shipped. They told me the address could only be changed after it shipped, which makes no sense. The supervisor spoke over me and ignored me over and over, refusing to help. I will be filing a dispute asap

I NEVER write reviews but after receiving 2 of these gift cards from a cousin for $100 each I am feeling so bamboozled!! One of the cards seemed to work just fine and the 2nd has been a nightmare since September, when first received. My husband and I have been talking to actual people on the phone and the first time they said it was not secure (for some reason) so they'd have to send a new one. OK, so that's fine and it arrives but still could not use due to a hold they put on it.

Vanilla Gift (Vanilla Gift cards) is a SCAM! Don’t waste your money. They will sell you a gift card, activate it, you will get it all set up and then when you go use it they will decline the charge. When you call them they will say it’s because the card was compromised but they can’t explain how or why. They then can only mail you a new card. Meanwhile they have all off your money invested in stocks trying to generate more cash off of what they sold you. Check their business model. Fraudulent. U.S. Gov't needs to investigate and shut them down. A class action lawsuit should occur as well.

I bought one of these gift cards for my grandson. The card was $7. In addition to the money for him. It was activated, but never usable. I contacted the company's customer service dept, which took days to finally get a person. I was told they would overnight me a new card. It has been two weeks and still no replacement card. All in all I give a 0 out of 5 stars. I will never purchase another one and would definitely NOT suggest that anyone else buy one either. The company's a joke and their product unreliable!

My granddaughter was given this card as a gift. Didn't work she was so embarrassed. This card is the worst gift card. I called and was told the card was deactivated when she tried to use it at Walmart.

Do not buy one of these cards if you can help it. Go with another company. Trying to find out the balance on your card is like pulling teeth. It always says, "Error occurred check back later." NOT. I wouldn't even give it one star.

This is the worst customer service experience. Can't understand these people. They don't grasp simple English. Can't get issue with unauthorized pending transaction removed. This has caused other payments not to go through. Says balance available, but not allowing other payments. What a scam.

I started a campaign to acknowledge our employee's birthdays by sending them a $250 Vanilla Gift Card via email with a cute ecard when they opened their email. I thought I would get some sort of acknowledgement, but did not. I was comfortable enough to ask our Office Manager about her gift card, and she told me that the other three employees had the same experience as her, but were not comfortable telling me. All four said once the email was opened, their were given a code that did not work or was expired. They tried calling for help, but the telephone system is looped in a circle. There was no live person to help them. I could understand if it was one person who had trouble opening/using the card, but this was all four employees with the same story. It was very frustrating and made me look stupid, as I also couldn't get a hold of a live person to help us. This was $1,000.00 out of our company's pocket.

I walked 3 miles to CVS, purchased an emergency visa gift card. I added in $400 to make an emergency purchased. Vanilla immediately put a hold on my card when I needed it as an emergency option. It was so inconvenient. I was so frustrated. Now my emergency card had a hold on it. I had no option but to wait for them to mail a new one that would take 5 to 7 business days. Now I’m stuck in a different state in an emergency with no cash, no credit cards. Vanilla made my situation a lot more worse. I DO NOT RECOMMEND USING VANILLA VISA. They are useless when they supposed to be easy and fast.

I received Vanilla Debit Gift Card and when I tried to use it, nothing happened! Then I went to their website to check balance, kept getting errors (I tried a number of times). Then calling the 800 number was a joke too! I’m beginning to wonder about these kinds of gifts. I personally am afraid to buy them, and will not. Now I’m glad I stopped. The phone number supplied should have real human beings answering instead of an endless loop or getting cut off. Makes me wonder about the company. Are they keeping the money and crying fraud? So frustrating and feel badly for the kind person that purchased it for me.

Vanilla Gift Cards are a scam at best. Bought one and waited a day to use it. Was declined everywhere, even at places where the security code was provided. Called the number. Have to wait for a new card to be send 3-5 business days. They are clearly spinning the money through financial services and purposely making the first card not work. Don't ever buy these. They are a total scam.

The card can't be used everywhere. I called the number on the back of my card for customer service since I wanted to buy something off of eBay. A well-trusted site that has been around for decades and should be good to use this kind of card on. After dozens and dozens of tries, the card just wouldn't go through. I don't know if it had to do with what I was buying (I doubt it did), which was a few books. I couldn't buy from this particular seller or any seller in general on eBay so as it turns out, I had to go to the official seller's site to actually buy the books I wanted at a slightly higher cost due to having to pay for shipping. Because of this I could have saved myself some of the money the gift card had and bought myself a few more books that I really wanted to read without having to pay out of my own pocket, had the Vanilla Gift Card's "security measures" been such a hassle on a trustworthy site like eBay.

This company is a scam. I got a gift card from a client, and it only worked once. Then I had to get the card replaced. Still does not work. Their helpline is based in India, and the people were very rude. DO NOT BUY.

This card should not be sold in CVS or anywhere else. I purchased 4 $500 cards and they disabled all of them and told me I have to wait 10 business days to get another one and I have to send in identification and receipt so after spending 2000, I now have to fight for my money. This should be illegal. Beware!

Bought prepaid card for online transaction. 3 different vendors refused the Vanilla card. Was told it takes an hour to activate. Vanilla said 24 hrs. Still didn't work. Vanilla doesn't work and is almost a scam. The joker card worked with no fuss. Regret grabbing the vanilla one. Note I did set up postal code and even tried using my business one when person address said it wasn't going through.

Two times in a week I bought a pre paid visa only for it not to work and a investigation is going to happen. Like I give a crap I want my money back. The customer service is no help and I will never ever buy one again. Vanilla prepaid are the worst gift cards ever.

Avoid this card. This is one of the worst cards to use for online purchases. I bought some items on Amazon and the payment was DENIED 4 times. The card was activated and the balance was there but the payment would NOT go through. It has taken me 4 days and the Vanillagift.com web site was no help as it gave 'System error' several times when checking the balance. There is also NO customer service number to call for help. I was finally able to get the payment through after the 4th attempt by changing the cards name to "Gift Card". So when you fill in the info as a debit card make sure you use the name "Gift Card" or it will be rejected. I won't purchase this card card.

Received a gift card for my birthday. Tried using it several times and unable to do so. Even the store I purchased it at the sales people cashiers and customer service were not able to figure it out therefore the person that sent me the birthday card is out the money and so am I. Is there any way a customer service rep can be contacted. This card needs to be taken off the shelves. Would never recommend and I mean never recommend anyone purchase a vanilla gift card.

I received a Vanilla Gift card as a gift. Once activated, fraudulent charges were made and I filed a dispute. My card was immediately inactivated and I went through the proper channels, waiting 90 days to have this resolved. After 90 days, I contacted customer service to be told 10 more days, then 10 more days, then 2 more days. I never received a replacement card or refund of any kind. Complete scam, probably done inside as there are over 1700 complaints of the same thing. I see there are several class action lawsuits against InComm Financial Services (the company that distributes and services this card) for fraud.

I received a Vanilla Visa gift card for Christmas 2023. Tried to use it in 2024. It didn't work, thought maybe I forgot to register it. It was registered. Called them, they said they could replace. I sent them an email with all of the information they asked for. Overseas customer service rep said to allow 7-10 days for processing and gave me a case number. Checked case number online after 2 weeks. Called customer service today 10/30 (18 business days since getting a case #). New overseas customer service person says, "You need to wait 30 days for case to be handled." Asked why first person said 7-10. He had no response.

This is the worst card ever. You can not make a purchase online anywhere, nor can you buy anything at any store, it is literally useless and customer service runs more drag than using a micro reel to catch a salmon.

Loaded $300 to use card for a specific online purchase deal of the day (meaning order today). Card wouldn't Auth online. Advised to use in person, still no Auth. Now waiting on a 3-5 day replacement Card. Bye deal. Money tied up for a week now.

By far the worst card, basically just lost $325. Because somehow it was compromised. Should start a petition to get these pulled off the shelves, it's a scam, plain and simple. There is absolutely no help when you call.

Vanilla gif is the worst card I have ever had, I do not recommend it to anyone, if you want to lose your money do not use it!!!! They gave me a $100 card on October 2, 2024 and I opened it on October 25 to make a purchase, it turns out that the card had no money, zero dollars, because when I checked on October 8 two xx purchases had been made, my question as if with my card I had sealed this happened? They do not explain that these cards are a scam, I would never recommend it to anyone, I contacted customer service and it turns out that the processing of my claim takes 30 to 90 days, I do not know what the result will be, but I feel very disappointed with what is happening, why is this happening, I do not know? But they should take measures to eliminate this scam?

In the age of digital transactions, a Vanilla Visa gift card is perhaps the worst form of money one could have. There is not a single virtual transaction you can use it for -- and you can't even put the money into Apple Pay or your Venmo account to facilitate some online transaction. Go to a restaurant, and you have to make sure the card is at least worth 120% of your bill, and even then there can be problems. Doesn't work at the gas pump. Cash is far more versatile than this "virtual account." Please, don't give this to someone. Would give this product 0 stars if I could.

My boss gifted me two Vanilla gift cards for Christmas. When I opened the envelope both cards were damaged. I contacted their customer service who is no help whatever. They asked me to email them proof. I did and still haven’t heard back from them. Awful!!

The Vanilla Visa cards are not working across many merchants. These cards are essentially useless and our money is not accessible. They get declined both online and in person even though they have a balance. It seems to be an issue where the merchants are declining it due to the VISA gift card needing to be registered to a billing address or zip code, which Vanilla gift card does not give an option for.

I bought Vanilla gift card. Did some purchases then I was not able to use it any longer. They said they blocked it off without my consent cause of suspicious transactions without my consent. I am now having trouble with a merchant to refund me back on that credit card. They said they can’t reverse that blocked transaction. This gift card doesn’t work for all of the website online.

I was given a Vanilla gift card on 6/16/24. I opened the package on 8/11/24 to check and confirm the balance. Instead of a $200 balance, I had a $5.94 balance. The card was used for an online purchase at Microsoft. I filed a dispute with Vanilla and told them no one could have used my card since I was the one who removed it from the package. They told me that it would take 90 days to resolve the problem. This is ridiculous. Received a denial for dispute on unauthorized purchases.

Bought my daughter a card. She opened it up to use it. Told her insufficient balance. Called to find out 75$ purchase was made. At some place we haven't even been to. She literally just opened it up. Called them for them to say, "Call back in 8 days to resolve it." Worst way to run a company.

WARNING! WARNING! Vanilla Prepaid Cards company does not stand by their products. Unauthorised transactions for the amount of $111.86 Canadian dollars was done on my card somewhere in Dubai for tickets for Museum of the Future. I reported these transaction and after 3 months of investigation they told me that they will not refund me the money lost. I am in Canada and never been in Dubai or ever purchase anything from there. This card was used to make purchase on amazon only. I never shared any details with anyone about this card. I got it at store and took it home and that is where it stayed. I have a feeling this could be an internal scam. Be aware when you buys these cards. I won't buy this type or card anymore.

I bought a Vanilla cards, the 2 packs for $75.00, each packs which is 3 cards 25 dollars each, imagine 6 prepaid cards not working totally rip off. When I get home waited for 30 mins to activate the cards, all of the cards invalid, cannot be traced. I call the customer service, they are going to file a case, take a picture the receipt and the card and send it to them. After, 3 days follow up them once they received, wait for 30 days to process the refund. Then wait for another days to received the replacement cards by mail. You bought the cards not even 1 min. It's not my fault this card's not working so I penalized for this. Worst nightmares. I’m not even bothered to purchased this prepaid card anymore. Too much stress.

It's kinda trash when I buy the card to buy something on sale. I wait eight hours. Still can't. And by the time I can actually even use it the deals are gone and the card is useless and leaves me with no need for the card. Anyways just a waste of money.

Unable to activate my card. Tried a number of times. The issue gets stuck on the verify. Even verifying 23 times, 3 different days. Unable to reach them by phone. It was a birthday present and I don’t know how much is on the card.

Bought this card. The card was completely stuck to the packaging to the point where the scan was defective and the number was unreadable. Took back to store within two hours of purchase and they had me call. The only solution I was offered was a card mailed to me in maybe two weeks. Ridiculous. Too much technology out here for this to be the only resolution. Plus you are now out of money and cannot use it for the purpose in which it was bought. Will never buy another one. I had to come up with more money to replace this "gift." And that little receipt they give you in the store....worthless, no point at all.

I call to activate the card and they do ask if you have Medicare, if you own your house, attitude after explaining that I'm not interested then proceed to say that their system is down, by their accent call service in India, it sound it like scammers.

Bought this card for birthday gift purchases. I put $165 on the card expecting it to work, and have had numerous problems with it. Whenever I call in, the people on the phone are rude, will interrupt, and frankly do not care that you’re having an issue with the card. I’ve called in a total of 6 times in the past week because I have had so many issues with the card, and each time the following has happened.

"Nightmare". If you need help of any kind there is no one at any of Vanilla gift cards phone numbers to help you!!!. And just because you have a pretty gift card it doesn't mean you can spend it where you would like or need to. So.... Before you buy one make sure first to check all retailers and any place you might need to use the car, especially if you need to pay a bill that can't wait. Why? Because they might not let you use the card saying it's not compatible with their system....".warning " Avoid a nightmare.

Used cash to buy a card and immediately went to use the card for a large purchase, I guess Vanilla decided that it does not like the retailer I was shopping at. Nobody to help with on the phone (which is crazy considering that you pay 4.95 activation fee there should absolutely be some type of person to offer assistance in matters.) All you get is their webpage (that never tells you your balance) or the phone that you will absolutely not be able to get a human on to speak with and they will just tell you (Via recording) to try a different retailer or go in person. Wow what a great solution! Worst lack of staff and worst customer service EVER!!

We bought a Vanilla gift card to go on vacation with and we had been using it just fine and then they decided we had our card compromised and locked it up. The card stayed with us the entire time. Then wait for another card 3 to 5 business days. And we will already be home so this sucked. Because we have to figure out how to feed ourselves and all the other things until we get home.

This company sucks! I bought my daughter a $200 gift card and she did use some of the money. She tried to use it at Walmart and they said it wasn't working, twice. I called the company several times and the recording told me to go on the Vanilla web page. Guess what? The site is not working, try again later. I give up... Please do not use this company, they are a rip off! I'm going to Walmart today and I'm going to tell them what's going on.

BUYER BEWARE! Tried to use these cards to pay on a balance on a cruise and was told they can't take the card because you need a zip code attached to it. $500 wasted! I've used other cards and was able to put my address in when I activated it. THIS ONE DOES NOT allow that!

I am having the worst experience with Vanilla card. I got $75 gift from a mobile shop in the month of July, but still I am not able to use that. Several calls to customer care doesn't work, even their is several mail.