RushCard Reviews

I ordered a shoe offline and my shoe can but. Rush won't release my cash saying I have to wait 3 to 5 business day and it's day 6 and I called with the access code. The manager did not have a reason for hold my funds. I asked why and he hung up on me. No answer or reason why. Please everyone never use RushCard. They always tryna get over on you and then have no answers. RUSHCARD IS HOLDING MY HARD-EARNED MONEY HOSTAGE FOR NO REASON AND BAD CUSTOMER SERVICE.

I'm leaving Rush... I get paid on Fridays. My funds be on my Rush Card on Thursday the day before I get paid but for some reason I find myself waiting until Friday afternoon for my money to be on my card. It's been happening too much now. I got bills to pay so I'm closing my account in switching to PayPal.

I've been charged 4 times for our of network atm fees at arms that are in network. The RushCard atm locator even sends me there, when I call the representative agrees and says I will get refunded but I'm still waiting. This is ridiculous, I've been paying a month they service feeling for 4 years and RushCard still tries to scam me. Time to stop my direct deposit.

Been with RushCard for quite a while now... but I'm very unhappy with it now because I no longer receive my transaction alerts. Someone stole my entire check off my card from a whole different state and the only way I knew was because of my transaction alerts which I no longer get. I've called in numerous times and everytime they say it's fixed but NO it's not.

My money have been pending for almost a week. I called customer service. They were very rude and not helpful at all and if I'm paying per month for service they are not offering what I'm paying for on top of my money being pending on my card. No one from RushCard seems to know how to help.

After 10 years and posting good ratings, no more Rushcard - Been using RushCard as a primary account since 04/2008 and have referred family and friends to the company. For the last few months no mobile transaction alerts, even after working with support a few times. As of March 2018 new atm network (AllPoint) that only allow withdrawals at CVS, Rite Aid, or Walgreens for no-fee transactions. Then today found out during an emergency that the ATM withdrawal limits has changed. Rushcard never had a monthly atm withdrawal limit but I was told that I will not be able to use an ATM until May 1st. Today is 4/23. Note to RushCard: Utilize the mobile app or sms features to inform users of major changes. Today's society is almost 100% mobile-based.

I have been a customer with Rush Card for over 10 years. I even stayed with the company through the fiasco last year when funds were unavailable for over a month due to an update to their service. Recently the Magnetic strip on my card stopped working. I ordered a new card, and soon after the strip on the new card stopped working as well. When I called customer service to request a new card I was asked to pay for another replacement. I had done nothing wrong to the card and expressed that I should not have to pay for a product that did not function as promised. I was told that the fee was unable to be waived.

My online account was blocked, so I had to call the 866 # to get my direct deposit ID. The 866 # gave me the ID number to my old account which was used to direct deposit my taxes. I was calling for a few days looking for my taxes and finally I was able to speak to a representative. They were no help. They told me they only have one account for me when I had two. One was closed, it was the reason I couldn't get into my online account. My money is gone, deposited into a closed account. I gave the representative the account # my refund was deposited in and she basically told me there isn't anything they could do to help me.

Rushcard LLC, Lascivious dispute resolution tactics. Fraudulent charges were made online with my debit card. I.E. (nor-dtfee.com INTERNET MT) for over $400. Only after the police were contacted and a report ascertained, I was forced to have card reissued at my expense for $35. I was informed of a 45 day investigation period, which included a provisional credit of funds until final resolution. I was given inconsistent information with proactive correspondence, at least 5 different CSR's assured me of a temporary credit. I never received a credit and a they have the gall to state that a in-depth, thorough investigation was completed in a mere 7 days and concluded that although a police report was filed the merchant assured them that the charges were correct.

I have been waiting for a dispute to be resolved due to errors 5,543.00. This should never happen to people when they put money in accounts. I have been told different things and days my funds would be on the account. RushCard has been very unprofessional in handle my case but I will not stop until they pay me all my funds back to my card.

My card was compromised, so they blocked the card. I filled out an affidavit and the money was returned to my card. However, now I have a card that does not work with my paycheck being sent to it. I recently moved, so in order to get a new card they want a proof of address. That should be a simple enough task. No. I have sent them a progressive insurance mail, bank statements, print screen of the bank's computer, proof of insurance, my insurance cards, a medical statement, and my car registration. All denied. It has been a week of sending documents and I'm out of money, my paycheck is going to a place I can't access, and I have bills I can't pay. RushCard is ruining my life.

I have been a customer with Rush for over 10yrs... I had a card that the scan strip was worn off and was declining my transactions at restaurants and stores. I contacted Rush to get another card. I explained to the issues that the card worked at most places but not all and I need a new card. The rep explained that since it was not lost or stolen I could still you that card until the new one arrived. I got to withdraw to pay my bills and the cards states it's a incorrect type of card. I called Rush back to find out that they cancelled my card. Not only was it cancelled but they never sent a new card out because they said something about the replacement card was never activated in the allotted amount of time. Mind you I'm still waiting on that card.

I SENT THE CHECK PAYMENT TO ONE OF MY COMPANY FOR $3500. THEY NEVER RECEIVED THE CHECK. I have been calling RushCard customer service from more than 3 weeks now. All they are saying back office didn't put the money back into my account and there is no update. Please help or I am going to file charges with FTC.

I have had my RushCard 12 years, I never thought I would have to leave a bad review, but the customer service has gotten horrible, a hold was placed on my card for a hotel stay that they want to hold 35 days. I did a 3-way with the merchant and they did exactly what they were told to release it and they still refuse to release it, the manager Louise was horrible, she simply refused to hear me out even after I requested to have the recorded call pulled. She just ignored me, I have stayed in many hotels and never had a 35 day hold on my money, I AM SO DONE! The early deposit is just not worth all this frustration.

Thank you RushCard for your prompt attention on the matter I had. They resolved it quickly and promptly. I'm so happy that everything was handled in a prompt manner. I would recommend RushCard to anyone. Thank you guys again.

Rude customer service and very incompetent. In 2016 I had my tax return direct deposited to my account and they put my money in someone else's account that had the same last name but not the same first name or social or account number and yet they say they can't fix it still to this day. I am currently working with an attorney and will be hitting them for more than the 7000.00 that someone else got to live off of.

I've been a RushCard customer for three years and I recently switched jobs. When my payroll department put my account number in they used the dashes that were in my account number as they were shown on the form. When it was time for me to get paid they rejected my paycheck and told me at least 6 times that they were going to escalate it to corporate just to find out that I had to wait 3-5 business days for them to return it to my payroll department. All of my information was correct for my account and was told that because of the dashes in my account they could not release my paycheck. This ruined my whole weekend. Once I get my paycheck back I am immediately closing this account. I couldn't believe I was treated like this after using their service for over two years.

Had a double charge from my car insurance company, it say pending in my account for over two weeks. I reported it my insurance company, they sent a letter to release funds. This happened March 20th. I still haven't received my money back and now they are saying it never existed. I work hard for every penny I have and I have started a lawsuit against them, reported them to BBB. I've never met such an unprofessional, ignorant bunch of people before in my life. I'll never trust or use RushCard again in my life and if you are smart you wouldn't either. I've used them since 2016, biggest mistake of my life!

It's convenient to have RushCard and I get my paycheck early. I can also see any transaction posted on my card. I've had RushCard for 10 years already and every time I had a problem, they worked and helped me out.

I called several occasions and was very dissatisfied. I’ve been a member for many years. I use RushCard for many things. I used it recently for a hotel stay and extra funds were withdrawn. The hotel released the hold but RushCard didn’t. I’m travel across the country for my job and now I’m without funds because RushCard won’t release them to me. Very disappointed. I’ve used it for other hotels and never had any problems. Why???

On March 29th, the merchant attempted to collect a pre authorization charge for 484.73. I contacted them to advise they were using the wrong card and the officer manager cancelled the transaction and issued a refund. I spoke with my bank to make them aware of what happened but was advised in order to release the funds the merchant needs to send a release of funds letter. I even offer to conference the merchant and my bank on the line together but was informed that it has to be faxed. NO VERBAL AUTHORIZATION IS ACCEPTED. I advised the merchant of this information and they faxed it over with no problems. I contacted my bank and they said, "We received the required documentation. It’s being processed by the corporate office and everything would be completed by 1 to 2 bd," and my funds would be posted.

They have known customer service and the phone are out of the United States and you don’t get the right answer and they don’t know anything I have been trying to get my money??? Back on my account and it has caused me to be late on all my bills and I am getting late fees and may lose everything and Metabank has no answers and I really hated I ever sign up to this company. You call yourself support business Russell Simmons. Never again. This not what I sign up for. Don’t do any business with this company. They are a scam.

I have been with RushCard since 2005 and have not had any issues up until now. I called to dispute a charge and was told I would need to speak with the dispute dept. The rep in disputes had a laundry list of questions that I did not have time to go over so I advised that I will have to call back to start the dispute process so I hung up the phone. Unbeknownst to me, the rep continued with the dispute. I tried to use my card at 2 different locations before I realized that something was not right. I had just received my direct deposit so I knew I had money to cover the items. Mind you I was getting ready to pay my rent. When I called the rep advised that since I put in the dispute the card was blocked for security reasons.

These people are horrible and the customer service no one speak English and they lie. I don't recommend that no one get a card from this company at all. They're horrible. I was lied to by rep and supervisor, and none of them ever give their real name. They are not from and you can hardly understand them. DO' NOT DO BUSINESS WITH THIS COMPANY AT ALL. RUSHCARD!!! Run from them like for real!!!

I have used RushCard for years longer than the 5 years they have me accounted for. I recently added money to my card after not using the card for that entire month and was charged a full months service fee for three days and they are going to charge me again on the first. I simply asked for this month's fee to be waived since I hadn't used their service for even half of the month. Not only would they not refund the fee but someone there that was supposed to be a supervisor HUNG UP on me. She offered to listen to past calls to see where the fee had been reversed for me in the past yet when I call back in and ask for my call to be listened to I'm told they can't do that. So you can offer it if you think you can prove me wrong but not when one of your employees have done something wrong? I truly hope that this last monthly service fee was worth it as it will be the last one you take from me.

I recently checked into a hotel which required a deposit from me which the travel company told me I was not responsible for. Upon checkout RushCard has now informed me that I have to wait 3-5 business days for them to put my money back. It didn't take 3-5 business days for RushCard to take the money from me so why should it take them 3-5 business days to get it back. I am furious and I will be switching banks.

I was forced to move from my home so I needed to put in a dispute, once the dispute is in you have to get that card blocked and get another one... Okay so being that I was forced from where I was living I had to come to my daughter's house... I needed the new card to come here not there. So I told them of this and informed them that I didn't have any mail addressed to me because I just came here so they had me repetitiously uploading documents, sending over third party bills of my daughters and they rejected all of them so then they say get a disability benefits letter.

Such a JANKY service. Rude representatives. I requested a refund for a purchase made over a week ago and RushCard cannot find my funds. All their representatives say is “we’ll put in ANOTHER request to corporate.” Okay when is corporate gonna come to work? $300 is a lot of money to not be able to locate.

I mainly use RushCard for purchases, but I like that my funds are in there two days prior to my actual payday. Something happened a couple of years ago and I wasn’t able to get access to my funds and it was a whole big mix up and I didn't know what was going on. But that was the only thing, and I will tell my friends that they need to get RushCard especially to set up direct deposit if they don't have a regular bank.

I been with RushCard for 4 year. Some stole 814 dollars off my card. I was approved for the provisional credit. They me I had to wait 10 business days. Yesterday was the I was supposed to receive my credit. I call my card and checked my online account around 1:15pm nothing was posted. I call customer service 3 time until I had got to a manager. I was told that the credit would be posted on my card by midnight. She also said that she will her team watch my account for the credit. I call customer service at 11pm last night and was told the credit will be posted on my card. I was told to wait until midnight.

RushCard was one of the first that offered the service and they were the first I'd heard of back then. I like its ease of access and being able to deposit money on to it, as well as transfer from Rushcard to Rushcard. It's also very convenient to use. Plus there are reload locations all over the place. I've had to call a couple of times to get cards replaced and it was quick and painless. Their reps are awesome. I'm very satisfied and I've referred three or four friends to them.

Illegal fees from a MoneyPass ATM machine - I've been a RushCard holder for over ten years and up to then, I had no problems with the using my card for financial business in my everyday life. But now, things have gone south for some time now and I can't get an honest answer from them. They called me the other day and left me a number without an extension attached and now, it's like pulling teeth trying to get some assistance? I have even gone to the extinct in writing them and telling my story but it falls on deaf ears and I'm tired of it seriously.

They stole my money. I have a newborn baby and they close my account without tell me. I had lights go off and all because they close my account without advise me before close it. I have a police report and I'm taking everything that they did to court. I'm getting all my money back. That well over $700 dollars that RushCard can just take without permission. The worst card ever.

I went with RushCard a long time ago as it seemed better at the time. I like how if something is trying to come through, they won't allow it. They’ll call me if anything isn't looking right. I used to experience getting paid two days early but I don't get that anymore. But I use it for paying bills or making online purchases and I'm okay with that. I also use it for direct deposits.

I just left Walmart after my card declined twice. I had to withdraw money out to pay for my food. I have plenty of funds so I had to pay 2.00 to their ATM and RushCard took 2.50 for an out of network fee. As a customer it's not my fault the card declined. It's over 2,000 dollars on my card and RushCard claimed they couldn't find any declined transaction. I offered to call Walmart which I did 3 times with no answer and I have screenshots to prove it. Just so Rushcard could hear them tell them the card declined and to return the 2.50 RushCard took.

I've been a RushCard member since 2004 and I get my deposits a lot quicker than the standard time. I like the ease in transactions and being able to navigate and understand the online system easily. I'm always reviewing my transactions and I sign in to the online system at least 10 times a day. I use RushCard for practically everything. I pay bills online, I make payments over the phone to utility companies, and I make online purchases. I always use the reload locations and utilize the same locations on either a CBS pharmacy or a Walmart. That's been fairly easy as well.

RushCard blocked my card without notifying me prior and then refused to assist me or provide me any availability to my funds. I moved and because they did not have my updated address they wanted me to send a copy of my Social Security card along with photo ID and a bill but I did not want to send the SS card because it’s too personal. So when I just sent my photo ID they rejected it because they could not see my face but I argued that they didn’t know what I looked like anyway so it still doesn’t have to be me in the picture even if they could see the face. The only thing they need is the address. But they still refuse to send me a new card or release my funds and it just so happened that this happened right before a direct deposit. I’m convinced they did this intentionally. Never get the RushCard. Stay away. Just get a regular bank account. If you have issues and can’t we’ll fix whatever it is and get an account.

I like RushCard and I've had it since 2005. I get SSI and I wanted to have my money on the card. I can pay my bills and stuff with my RushCard. It's convenient. I do direct deposit and I load money on it. But I just moved to a different town so I have to look around and find a reload location. Their reps are also good people and they try to help me. Sometimes they're easy to get a hold of but sometimes they're not like when the cards are down.

I have dealt with RushCard on and off for about 10 years. The customer service is not good at all, no one knows what's going on. I have talked to several different customer service agents since Friday March 16, 2018 and it has been a nightmare trying to file a dispute. Short story stayed at a hotel, they double charged my card, instead of reversing the charge they withdrew $5000.00. Now my account is negative and I am trying to get this straightened out in a timely fashion. First, they couldn't even find my dispute. All of sudden it was an error so they did it manually. Never received dispute form to sign. So, Monday they sent me one and claim they didn't receive it. Now it's Wednesday. Not even sure if dispute was even done.

I was in need of cash to pay a bill. I pulled up to the nearest ATM which was at Chase Bank. I then to withdraw 200 dollars. The atm then gave me a receipt stating that they could not disburse any funds but I noticed it was taken from my account balance and I didn't receive any money. So I went inside the bank, in which I was told to contact RushCard which told me to contact Chase, which Chase told me if I had a account with them they could have credited me, but I would need to contact RushCard which I did to be told they can't do anything until it post to my account. Long story short I'm still waiting on my bill money. Hate is a strong word but I hate RushCard and their services. I would NEVER EVER recommend them to anyone. I beyond hurt by how I was treated by them. They showed no compassion for handling or fighting for my money. In fact, they were careless.

I've been with RushCard for 10 years. I liked the design of their card, and I didn't have a bank account at the time I signed up with them. Rushcard charges a lot of fees now. And since they've cut out the fee-free ATMs, it's been kind of a headache for me. I'm really thinking about getting rid of them. Every time I use the card, I'm charged like a dollar each transaction or if I get money deducted, they charge me, too. With RushCard, people are able to send me money using MoneyGram. I've used the direct deposit, too. I also use my card to pay bills and make purchases online, but with those fees, it's slightly inconvenient. I called the team at Rushcard about a fee that I was charged for using an ATM that I was using regularly with no fees, and they didn't even reverse it. They just said they changed the policy, which I should've known, but I didn't. They also said they sent an email but I don't read my email or the fine print.

I called in to RushCard because I noticed that money was being taken out of my account at several Walmarts in NJ and I live in Va. When I called in and verified my information they transferred me to the dept that handles disputes. They advised me that when they finish filing the dispute they would be sending me out a new card as my old card will be put on a hold status. I told them that my address has changed, still same city and state different home. They said they would transfer me to have my address updated so I can receive another card. So when they transferred me they hung up on me so I had to call back and when I spoke with the rep they said I had to go on Rushcard.com and do the address change. I looked up and down that website for 2 days.

So I had a transaction on my card that I did not authorize last year towards in of the year. Called customer service to report the issue, they informed me that they close the card which is typical, but I didn’t realize that I couldn’t go online to “MY” account and update the address where I no longer live since I got the card. So of course you people that barely speak English or understand it to work in customer service where the consumer is in America but customer service is the Philippines which strange but cheap labor. But back on track I have fax over my documents that I need to do 7 times!!! You hear me RushCard 7 times my ID, my social security number, proof of residence of electric bill etc, and they come back failing because they can’t see the documents.

Don't get a RushCard these people are scammers! On March 9, 2018 I called them because I had forgotten my pin and was unable to get my direct deposit of 549.00 so they said in order to change my pin I needed to remember my old pin. I was furious because the whole reason I needed to change my pin was because I couldn't remember so they said, "Well ma'am the only thing we can do is send you another card for a fee." Why do I need to pay for another card? So they wanted 30.00 to get a new card within 2 days I said absolutely not! So the other option was pay 5.00 and wait 7 days for that card. I had to agree. Today is March 17, 2018 and still no card.

Had been trying for a few days to apply for another RushCard and website would not allow me. Don't know why I wasn't able and it also became difficult to even see this email that came. Would really like to vet another RushCard but if this the hassle then I won't.

Very satisfied with the service of the RushCard. I always get my texts promptly. My deposits are always deposited one day before my payday. I have already recommended this card to someone at my workplace. He is very satisfied with the results of the RushCard. I have recommended this card already and I am very satisfied with service.

I think it’s beyond crazy that you act like you care about our people when you don’t. I ordered my RushCard over a month ago. Still haven’t received it but your company was sure to take monthly fees off for a card that was supposed to come in 3-5 business days. EVERYTHING I HAVE BEEN WORKING FOR IS ON THAT CARD. Yet I’m home with no way to put gas in my car to get to work and an eviction notice because of what your card advertises. I also haven’t ate anything but some Debbie’s snacks, I thought to myself why not support my fellow brother instead of a bank. I WAS WRONG! I was told after crying to the people inside the company that you created that there is basically nothing they can do, even though they are completely aware that it is their fault due to so called system update besides make the process another 5-14 days.

I've had my RushCard for over a year, and the largest issue is not being able to pay at certain online retailers (because it is a prepaid card). Also, it would be nice if people could send me money (via there bank account, PayPal, etc). But most cash pay apps will not accept the RushCard as a funding source.

I’ve been a customer with RushCard for over 5years, they have their good days and bad as well. There were times when my employer would deposit my paycheck and RushCard would take it all out of my account. (Happened on multiple occasions.) Customer care are sometimes helpful.

I absolutely love you guys, you're always on point with my direct deposit and I use my card every year for my refund check and I couldn't be more happier, you guys are always on top of things! Thank you RushCard???

Hard to find ATM Locations and locations changes without notifications. Not able to look up ATM locations on website. A list of locations should be sent to each cardholder via email every month or when changes are made in their area.

The RushCard android app is extremely slow, even though the iOS app is not. Live customer chat in the app would be nice. Also on the RushCard customer service number, cease the runaround to get to a live agent.

I have been with RushCard over ten years now and I can say I am truly satisfied with the service received. Any dispute or claim I have had has been resolved in a timely manner with no confusion. Thanks for your continued excellent service.

I have been with RushCard for over 3 years and have had direct deposits from employment, SSI, and income taxes, so it’s obvious I’m satisfied. But it’s not fair that I’m never chosen to be a winning participant for the various monetary sweepstakes or giveaways, considering my loyalty.

I've been with Rush card for 8 years and seem to always have some type of problem. Whether it's getting my direct deposit or a new card. Also I've seen so many "winners" of promotions but somehow never seem to win. Makes me think it's all a lie. After 8 years you would think I would win something but I've never gotten any perks for being a loyal customer.

Great. Best thing I've experienced to create power moves in life. Getting paid early always beat the odds. You will always be ahead of the game and be able to create better opportunities for yourself. RushCard also offers supplemental insurance.

I’ve spoken to a few agents about my verification code being sent to my email to reset my password and I never got it. I get every notification about my deposit being sent and my current balance each morning. I’m gonna switch when I find a bank to go to if not resolved. I hate calling each time to find out my balance after any transaction.

EVERYTHING!!! Fees each time I use my card, charges that I did not make and showed proof and got nothing back. Was told by one person's I would another no and this went back and forth for months over phone and emails to prove and yet nothing, but you said show the text I got from company with charges and I did over 100 and I am out so I am looking for another company and will not refer to ANYONE.

I have been very satisfied with my RushCard. My card help me save money and helps me spend only what I have. When I had my bank account I was unable to budget without taking my account into negatives. I love my RushCard.

Have been a customer with them for a long time (7 year member) not received any benefits nor promotion. Also had an incident where an unauthorized payment was made and they could not accommodate me at all. I waited over a month to get money back.

Love the service. Easy to navigate the app. The website is easy to use. Customer service is friendly and helpful. Using the mobile check cashing had made life easier loading money onto my card. I have recommend this service to others.

I have been with RushCard for 5 years now and never had any major issues. They are always friendly in customer service and if there ever is an issue they fix it and compensate for it. Also I really like getting my pay early!

I been a customer since '05. It has been two day and I still haven't received my tax return. I can't access my account because my number changed. It's still not on my card and customer service isn't any help at all. Barely speaks English. I wish I could put a negative with that star. It's a whole Facebook page about you guys. I just want my money and I will never bank with you guys again.

I have been a long time customer and I was and am very disappointed with the ATM FEES. I don't think it's fair to charge $2.50 every time I need to withdrawal $ from my account. I shouldn't have to pay my money to get my money.

It takes me 4 calls before I get a rep. She tried rushing me off the phone instead of explaining to me what I wanted to know. I don't understand how I could go to an ATM and they don't charge me, but then you all charge me an out of network fee.

I just feel as long as I was a customer I have never won and when I look at the winners' list a lot of time I see the same people winning over and over again and yes it annoying 'cause I been a loyal customer but that's soon gonna change anyway.

Customer service never seems to try to help the customer. Never ever will they go above and beyond to try and resolve your problem. I will be closing my account very soon to open an Netspend account! RushCard is horrible. Now how’s that for a review!!

I’ve had my RushCard for something like 7years. I love it. I never have any issues and I love getting my checks early. It’s easy to use and I always receive notification of big withdrawals and I enjoy the app so that you can keep track of my spending. Thanks.

I feel I should not be charged when using ATM when I have to pay a monthly fee of 6.95. I have been dealing with RUSHCARD since November 2017 and have not had any issues. I even had my federal tax return deposited onto the card.

Just never get the matter taken care of. They just know how to take the money but knowing not to put it back. It's always some kind of fees they have to take out for some reason one or another or don't know how to count the money. Money come up missing or money say it's there and then we'll be able to use it or can't use your card search doors when your money is in the bank then you embarrassed because you know you have the money in there. The people are looking at the transaction that says you have the money in the account and you can't use the card because it's declining it.

Service is ok. I would prefer agents with better English. Sometimes it is hard to communicate, leaving some questions unanswered or getting off the phone confused. Some of the foreign agents have great English, but for the ones who don't it is very hard to understand.

You guys suck. You closed my accounts for no reason or explanation...made me lose my home because of it. I've been a loyal customer for over 10 years and I will never use you guys again...nor will I ever recommend you guys to anyone.

I love RushCard!!! I have been with them for years and you are the best!! They get me my direct deposits early and the email and text communications are amazing. Customer service needs some work! They don’t speak English very well and give general answers. They can’t do much to relative simple issues and even though they are polite most of the time I can’t understand what they are saying and they don’t resolve the issue until I call 3 or 4 times.

It is absurd that the free money pass ATM, that we’ve been going to are now charging, plus RushCard’s bank is chary too. Why was this benefit taken away, please put it back it’s beneficial to the low income families.

My account was closed after having it for 12 years, for no reason! Customer reps were very unhelpful and unknowledgeable! It’s a headache trying to understand them or for them to comprehend me! I was a faithful customer for over a decade and I was treated like trash!

I love my RushCard family. I'm just ready to be one of the ones to win these sweepstakes and prizes sometimes. I also love the fact that whenever there is a problem with funds and deposits RushCard is right there hand and feet to fix the problem big or small. I love my pink babyphat RushCard. I get compliments about it every time I use it. Just wish for some customers that they know. Not going anywhere. We should be able to over draft. Just a thought. But I love my Rush experience and I'm here for another 11 years strong.

I spoke with a representative who told me fees will be charged for banks that use to be free. I am now paying more in fees to keep this account. No mailing explaining this just charged. I find this completely unprofessional and after being a loyal customer for 5 years. I will be moving on.

I've been with RushCard for almost 10 years now. I primarily used this card for gas and restaurant purchases since skimmers are known devices to collect information from debit/credit cards to commit fraud. I eventually had my payroll direct deposited for convenience of 2 day early pay... so much for that. Every month I have to call but the last 2 months it hasn't posted. Sadly I'm lied to when I call, by being told nothing has been sent over. Unfortunately I work for the bank and have access to ACH files and I can see my deposit posted. I've learned they hold the money to earn interest. This is no longer useful to me therefore I've cut the ties with Rushcard. I'm going to try Netspend, their fees are cheaper and I've heard nothing but good things about them. So long RUSHCARD, and for those who all patronize them good luck...

I have had your card for a year. Never had a problem till I got married and wanted to change my last name on my card. I was told to send in marriage license and new drivers license. Did my drivers license 6 times because was told all was blurry. Now I'm being told you need a copy of proof of address and a copy of my Social Security card. First I never gave you all this in the beginning when I got my card. Why do you need it now and second my proof of address is on my license. This has become a headache and I will be taking my money elsewhere. Getting my new license wasn't this hard and this shouldn't of been, this is ridiculous.

I moved and forgot to update my address, and when my card expired in February, they sent a new one to the old address. However because it was the old address it was sent back. When I contacted them they said to update my address to fax over some documents. I faxed over my lease with new address, my work ID, my social security card and pay stubs. They were all denied and was told I needed a DL or state ID. I stressed that I don't have a state ID that's why faxed over my work ID which has my name and picture on it.

My mom has been a Rushcard member for years. So, she turned me on to Rushcard and since I’ve been using it, I love and enjoy it. I get paid early from work, and it’s very convenient. When I need to, I take advantage of the reload locations, but I really just use it for my direct deposit for my job. The Rushcard team has been excellent. Whenever I call and need to get something fixed or handled, everything is always 100%. I’ll definitely recommend someone to them.

RushCard worked out perfectly for me at the time when I wasn’t able to open a bank account because I had lost my IDs and I needed to cash my paychecks. I've been a RushCard holder for longer than three years. I've dealt with the customer service team twice and our interactions were very smooth. It took a couple of weeks for my first check to post and then after that everything was smooth.

My card expires at the end of March. I haven't received my new card. The card was not mailed. They had the audacity to charge me $5 for a replacement card even though my new card wasn't mailed. I am out of the state and asked them to send it to me where I am and was told it would be a $35 charge to do that. Why RushCard waits until the month that the card expires to send the new one doesn't make sense. Also when you use the bill pay they wait ten days before mailing the check even though they take the cash right away. Doesn't make sense.

Worst customer service experience ever. The card is no different than any other third-party bank card. Regardless of that it doesn't change the fact when a customer needs help and assistance from anybody that is dealing with their money that should be handled with a delicate urgent attitude! I give good customer service where I work so I demand good customer service whenever I am the customer. Thumbs down 1 out of 5 stars!!! Showed Zero compassion for our issue and the ripple effect from their disrespect and unprofessional protocols caused lots of unneeded stress and problems in my girlfriend and I's personal lives.

I found 2 transactions this morning that are "pending" that I did not authorize, I did not make, I have no idea who they are from or what they are for. So I immediately call Rush Card so they can cancel the transactions while in "pending" status as this means the merchant has not received their money yet and this is the period where availability of funds is sent to the merchant. The customer service rep - who I could barely understand due to the heavy foreign accent - said there was nothing she could do and I was supposed to contact the merchant. What merchant? I did not authorize or purchase these transactions - I do not know who and what they are for. I reiterated that I know they are in "pending" status and can be reject by Rush Card. She said that was impossible.

My card was stolen Feb 19, 2018. As soon as I realized my card was missing I called and canceled my card. There was over $3000 taken out of my account from ATMs in a different state. I filled out the dispute form and faxed it to them. I just called and was told their investigation showed no error. Are you freaking kidding me? So now I have to send them a letter saying I disagree so they will open the case back up. My first call will be the BBB. Then I will be calling my lawyer. My understanding is that is where FDIC comes in to play.

Comcast sent money back to my RushCard and I STILL haven’t gotten it back on my card months later. I have to call people who don’t know what they are talking about and then hang up on me. HORRIBLE customer service! I have been a member for the longest time and now am out hundreds of dollars.

I contacted RushCard on Dec. 21, 2017 about my password all of a sudden not working and when I tried to reset it there was an unknown email address on my account they were sending the password reset link to. They then told me to send in a copy of my email I.D and a letter stating what I want changed and what I want it changed to. The first two attempts were unsuccessful because they couldn’t see my I.D picture clear enough. When I finally got them a clear enough copy to them on Feb. 17, 2018 I was informed it would take two business in order for corporate to process it.

After two weeks of sending an address request because my card is expired so I can't get my money out or do anything with my card, I've been put on hold for 25 minutes and each time they hang up on me. I've been a RushCard customer since 09 and this is the worst customer service I have received. I've sent in numerous documents for a change of address and they have gotten rejected. I do not know why they can't update my address over the phone like any other card company. I would not be having an issue if this was another card company.

My irs.gov said deposited 2/28/18 and still nothing on my RushCard?? Whats going on?? And no one will talk to me. I get my payroll sent here. If it doesn't show I'll be switching my card over. Still waiting on my refund. You're late RushCard they said it was sent...

I had my IRS refund deposited into my account and when the money was released from the IRS Richard sent it back stating an issue with the deposit ID number then I was told it was my account number so they sent it back to the IRS. But when I contacted the IRS they stated if there was an issue the money would have never come to my account. It would have been denied before it was sent out. I'm on the verge of being put out of my place due to payment on Friday. I was waiting for the money to pay rent and bills. Now I'm looking for a shelter for me and my girls cause I won't see any money until April. Thanks a lot RushCard for nothing. You all are truly the worst.

Where can I start? I've been having issues with myRushCard ever since I put my direct deposit. They blocked my card and told me I would get one in the mail. When it never came I called back to see what's going on. Then they told me that I needed to do my security test which I know I passed with flying colors but I was told I failed. Now they needed documents that I gladly sent to get my card back because they have all my money now. It was either too blurry or unabled to verify.

I closed my account with RushCard 2 years ago. To this date I cannot get a refund for the balance funds from the account. For over a year before closing the account they would not allow me to change my address. Then once the account was closed they still would not update my address. I had to fax numerous times my DL and Social Security cards. They finally then told me that they had updated my address but that the main office refused to update it to match. According to the overseas reps they do not have an actual phone. Inner for the main USA office but they do know that the refund check has been sent out multiple times to an address I’ve moved from over 2 years ago. They also continue to ask why I can’t go to that address and ask the current residents to give me this mail. So, had I put this money in an actual bank I would have earned interest on it. But over 2 years and no refund is strangely suspicious.

I've gotten it for my tax refund. When I activated it. I only had it for three days before I logged in online to look at my transactions. And there was $2500 PayPal charge and a Netflix order on my list. Now I'm homeless. And they've locked my account.

I’ve been a loyal RushCard Customer since April 2012... I recently filed a dispute because someone compromised my card and ran up almost 3000 dollars. I have to keep my PIN number on the card because I have a brain tumor so my memory is pretty bad. I filed a police report and sent in all documents asked. I was told I’ll receive a provisional credit within 10 business days. I filed on the 10th of this month. So the tenth business day should be tomorrow. I called today and was told I’d get a decision on Monday... WHY MONDAY NOW??? All my funds were taken off my card and I can’t pay rent which is now past due and I can’t get my meds. I asked to speak to the dispute department and was told I couldn’t. I’m just tryna get my funds back so I can live. Now every time I call I can’t even get past the automated system... like what’s really going on?

I’ve been a member for 5 years. I stopped using my card for a year or so due to bad experiences I have had with dealing with the company. I just recently started using them again and nothing has changed. After I fax documents over to get a new card sent out I am withdrawing my funds & disposing my card for good. I would not recommend. There are many other alternatives. TRY NETSPEND (also free to load money).

I really do not want to spend much time than I already had with this company, however, this is the worst company ever. I was on hold for 45 mins and requested a supervisor and was informed there was no supervisor. I ended call and called back, now on hold a little over an hour. I will definitely be ending my account, because this is the worst customer service I have experienced in my life! Believe me, this is not an isolated experience; there is always issue with customer service. I have just had enough!!! Don't get a card with these people!!!

I've been with Rushcard on and off for about 9 years. It's always something different with them. Says two days early to be paid via direct deposit but never is and with all the fees I'm charged I'm better off waiting on a paper check and cashing it at a casino. Customer service agents don't ever speak English and they hold our money to gain interest. I'm cancelling my card after my money is finally loaded to it. Sorry not sorry.

My account was hacked a week ago and $900 was withdrawn from California. I live in Texas. My card was being used while I was using it here in Dallas. I filled out and faxed over the necessary paperwork and faxed it over the same day my account was compromised. Also faxed over documentation to prove my address for a new card to be sent out. The agent informed me today that my address documentation was approved today and they received the signed paperwork for my dispute. It doesn’t take a rocket scientist to see that there’s no way I could’ve been in California and Texas at the same time. I have a car note to pay and bills to pay. I can not believe RushCard did not alert me of the suspicious activity. Now it seems they are taking their time and I’m scared this process will take a long time.

I wouldn't advise anyone to ever do business with them. I had a direct deposit coming. They blocked my card without permission, didn't issue out another one, my bills were due and I did know I was without a card till a whole week later. Then all my bills were extremely late. I called, got left on hold for 40 minutes, they can't give you the number to corporate, there's only one supervisor to talk to and the only thing they offer the customers for the inconvenience is a sorry and a "you'll get your card in 7 to 10 business day".

I have been a member since 2008! RushCard should not state that you will receive your deposit up to 2 days sooner, when that’s clearly not the case, I’m highly upset for the false information given on the website. This is the first and the last time I will get my tax refund deposit to this card!

I get charged for everything. I've been with this company for a long time and still can't get no line of credit. Every atm I get charged with no refund. Disputes take a long time to be refunded. Being able to utilise any of my funds.

Loyal Customer since 1/2009. RushCard policy sucks, in reference to a canceled transaction! I went and got gas on 2/11/19 & before I went to pump the gas I noticed the sale price didn't change. I wasn't aware there was a cash price and a card price, so I canceled and didn't get the gas. Now RushCard is saying I have to wait 11 days to get the $50 that they're holding. They know meaning both the merchant and RushCard knows I didn't go through with the transaction! If I bought something in a store and returned it, it wouldn't take 11 days for my money to get put back on my card! Simply ridiculous, and I've never had a problem before as long as I've had this bootleg card!

I've been a RushCard customer for some years now on and off. I have really never had a problem until recently when I lost my card that has all my funds on it to pay my bills and it has been almost a month and I still have not received a new card. After the first card didn't come. I called to order another one. They gave me the $30 option to have it expedited but I cannot afford that and now have surpassed my second 5 to 7 business days so this is the second card now that I have ordered that has not come. My phone is going to be shut off and I am hungry and want to eat.

I was not satisfied with the way they handled my replacement card. They sent my card to wrong address when they had my correct one. They charged me for replacement card they sent out. I should not have been charged when RushCard made mistake.

I have been a RushCard member since 2008! My problem with them is that my money was deposited yesterday from my job. I tried to get money off my card to pay my bills and I couldn't because they had the nerve to inactive my card and send me a new card without my knowledge about my card being inactive! I called them on January the 5th 2018 and talked to a lady in customer service and she told me my card was active! But no sooner my funds is deposited my card is inactive, they told me I would have to wait 5-7 business days for my new card to come in.

They closed my account arbitrarily without my knowledge, and made me wait 2 weeks to process my $200 refund. They should have advised me of this and the reasons why. I feel like I should file a complaint with the BBB. And I received my new card, but was unable to activate it. Very upset!

Had a dispute. Cancelled card account was credited then reversed. Out of money that I needed for medication which was life or death and no one can help. Been a customer since 2007. No loyalty at all and treat customers like the scum of the earth.

It says that I get my tax return faster, but that is not true. Half of my tax return went direct deposit to my Rush Card and the other half to my bank account. The IRS said it will be here by the 14th. It deposited to my bank on the 14th but still waiting for it to post to my Rush Card.

You need to hire people who speak English so us customers can actually understand what they say. When I get someone I actually can understand after being transferred several times I tell them My issue and I feel like they are reading a script that's on a screen in front of them that I have heard each time I call about the same issues. I'm tired of my credits being held for well over the 3 to 5 business days that they claim it will be returned. I waited 11 days for one from Amazon and they had proof that it was sent minutes after I cancelled my order. It's insane!!! I'm just tired of this company and going to American Express serve who you can actually get an American that you can understand and get them 24 hours a day and they release the refunds immediately!

Took me 2 hours to get through to someone. My disability check is deposited each month to my RushCard. I want a direct number or another number to get a hold of someone over my money. Don't like this. My money is my life. What if I had lost my card. 2 hours someone could of spent it all. I not only one either. If you go to your page on Facebook you will read millions of complaints. About to lose me as a customer and just get 1250.00 deposit. And getting 14,000.00 but can't to the RushCard cause you only accept 9999.99 so really need to upgrade your policies and give us a direct number to reach a LIVE PERSON.

I got referred to RushCard by a coworker that I used to work with, and I've been a cardholder for three years. I only put so much on there because I had a problem with them one time. They held my check and said something about suspicious activities, and they could never tell me what the suspicious activities were. My account got closed and I had to reapply for another card. So, I had to wait another 14 days before I was able to even access my money. That’s why I dropped it down to only $100 every payday, and I haven’t had any problems so far ever since. I try not to use that card over the internet. I use it more for my deposit, then I usually just go to the ATM and withdraw the money. That way, I won’t have suspicious activities going on in my card.

How this company can justify completely locking out a consumer from their money for an alleged (no proof was ever provided) fraudulent charge is ridiculous! I see blocking the debit/credit card but the account altogether? Banks and credit cards don't do that! And the identity verification practices for a consumer to regain access to their account - it's criminal. RushCard block consumers from their money and that's not right.

I have been trying to access my account since last month and no luck. I have called customer service and they wasn’t able to help. I have requested authentication code over and over to be sent to my email but not getting it. And my cell number is not showing up to get a text. Why is it so hard to get help with this? I need help and not excuses.

This card changes policy without letting consumers know in time. Plus there is always a breach in card stealing money. And the company reps always from another country. And can't help fix any real issues. They pass you around after spending 20 min trying talk to someone.

Excellent customer service. Great company and I trust them with my money. Never have had a problem with them. Get my deposit early. I have told all my friends and family about Rushcard. Safe transactions and worthy customer service people.

I couldn’t use my card after waiting 7 days for the replacement... I couldn’t pay my mortgage in time.just ready to leave rush. Very disappointing that they couldn’t allow me to make my purchase at the time while on the phone. I will remove my direct deposit ASAP.

I love Rush Card, I've never had a complaint nor problems. They are on point with everything my account has been hacked twice and both times they caught it froze my account and contact me. You guys are the best.

I would recommend RushCard to anyone because of the benefits it has. Helps you control your money without overspending, you get your money 1.5 days earlier than your actual pay date, you can use the card anywhere, free ATMs. I love RushCard. It has help me restore my credit and stay in Control.

I am very satisfied. Just wish I didn't have to pay atm fees. I would also like to see some other card design options such as sports themes and teams. I've used RushCard for several years and couldn't be happier. I like getting my paycheck deposited early.

I attempted to submit a payment for my credit card but was advised that it rejected and that my account was "frozen". This caused for my credit card not to be paid, which ultimately resulted in a late payment as well as a negative in my credit.

I've had my RushCard for 5 years. At first it was very useful. I received my direct deposit the same day and same time every two weeks. Over the past 3 years it has been problem after problem. I NEVER receive my direct deposit on a consistent basis. Sometimes it's 1 day early (never 2 days early like advertised ), and most times I don't even get it early. This is the whole point of having the card for me. It's so frustrating because I know my company submits their payroll the same day every pay period. Sometimes I see part of my direct deposit in my credit union and not on my card, where is my money $? The inconsistency is ridiculous. Here I am... waiting for my direct deposit as usual, 2 weeks ago I had it already. INCONSISTENT.

I mailed (2) checks to Deposit Mailing Address: UniRush Financial Services 23074 Network Place, Chicago, Illinois 60673-1230. After forever trying to talk with someone from customer service they tell me this address does not exist and they are located in Ohio. I explained to them that I have mailed checks in the past that were deposited and their response was, "That's not possible." Can anyone explain their response as I see this address posted all over the net if you Google it.

I’m 72 and I've known about RushCard for 10 years. I needed a bank account and I wasn’t qualified so I got them. I like that I get my money two days before payday. I also get my tax return early, and I’m able to do my daily pay with Rushcard. But what I don’t like is when they changed from Chase to Metabank. There was a holdup with my money and we had to email representatives. All the employees who had Rushcard did not get their money and everybody got the checks, so it was a huge mix-up. It happened twice but it was within 10 years, so it’s not too bad. However, I wish that their reps would speak more English fluently and not have foreigners answering the calls. I also wish they went back to Chase but since I can’t get that, I’ll stick with Meta.

I made a bill payment through RushCard to my Capital One account for $50 little dollars on Dec. 27, 2017. I have called and supposedly spoke to supervisors. If they are the supervisor we are in trouble because my 5 yr. old grandson can do better. I want my money and they keep saying corporate. Well what is corporate’s number so I can talk to them. This is the worst. I know if it's not resolved my direct deposit will stop and thank God I didn't put my taxes here. Already opened a new account so I wouldn't get any more late fees or interest charges when I pay a bill. RushCard you suck. Already told my family from Georgia to New Jersey that if it's not fixed we are out and will be getting more money after a lawsuit is filed for stealing people's money.

I've had RushCard for some time now. With it, my paycheck is always there on time and taxes get there quicker. Some cards charge monthly, but with RushCard, I can either do the monthly thing or just by the purchase, which is good. Their customer service is good most of the time, but sometimes it’s hard to understand them because the people are not from here.

I have had my RushCard for 10 years and I love it. I wouldn’t trade it in for another prepaid card. With it, I get paid two days earlier than the regular payday. Plus using it to pay bills is convenient for me. However, I can't understand the foreign customer service reps sometimes, so I have to speak to a supervisor. I also wish we didn’t have to get charged a dollar after every single transaction, and we used to get cash back after so many purchases before. But overall, I'd definitely tell others that RushCard is a great idea.

I had a relative that had Rushcard. He told me about it and I've been with them for a while now. I like that there's no overdraft nor a monthly fee. I've never had any issues with the card, except when they did their upgrade. There were a lot of issues then, but that was years ago. Also, I wish they had something like Apple Pay. It used to be that after the first 10 transactions, they took a dollar off every time you use it, but not anymore.

I disputed a transaction and was told that I needed to wait until Feb 9, 2018 to receive my credit. Today is Feb 10, 2018 and now I am being told to wait until Feb 12, 2018! Every time I call it's a different answer. Representatives (4 to be exact) informed me that there were not any supervisors there at the moment and to call back in a couple of hours. So RushCard has their agents in an entire call center with no supervisor for 7 hours? Ok... well that's definitely not a good thing, especially when none of them were able to tell me how to file a complaint! Something that should've been taught in training, 4 reps didn't know how to do. One went as far as to tell me no one has ever made a complaint against them that is why she doesn't know how to do it!!! I've been a member of RushCard since 2008, and today will be my last day. I have never and hope to never experience the terrible customer service provided by RushCard again.

I had an account back in 2011 that I stopped using about 5 yrs ago. I apply for a new RushCard here recently and can't access my online account cause it has all my old info. I called and the customer service rep is rude and tells me I have to send a copy of my i.d. and social to this fax number. Well my thing is I don't feel comfortable sending my info to someone I cant reach. I really feel that RushCard should have online options for old customers to update new info like email and phone number. This card really sucks and now I remember why I stopped using them.

I have been with RushCard for 9 years and have decided to separate from them. I have recently gotten married and moved out of state. When attempting to change my last name on my RushCard, my license and social security card with my new last name on it would not suffice. They requested a marriage license. As I told them I took care of that with the local and state municipalities. My new legal last name is listed on my driver's license and SS card. After I faxed it over they would not accept them to change my last name.

I have been with Rushcard for some years. I have referred my ex-husband, my 3 sons, an aunt and numerous others and not once have I ever been granted the referral fee. My most recent dissatisfaction with Rushcard was today, 02/07/2018. I transferred 150.00 to my son's card and for some odd reason, it went to a card that was found under his name, that he had no knowledge of. Now, I have been trying all morning to reach a live representative and to no avail. So, I reached out thru online chat, which by the way, I have been kicked out 6 times (so frustrating, but due to timeout). Anywho, I am told that Rushcard has no control over the money and the only way for him to get that money is for him to order another card with the missing card number. My son has to pay for his medication and this is a life and death situation and we have no help. He has a blood disorder, so this is crucial to his well-being. I will never use this service again!!

I’ve been with RushCard for 20 years and it’s just the easy way for me. It’s cool and convenient to use Rushcard in paying bills and purchasing online. However, their customer service sucks. Their CS reps are foreigners and you can't understand what they're saying. Every time I call, it’s always like that so I'd rarely ever call.

It took patience but they resolved my issue. Thank you

I'm very girly and when I saw RushCard online, they had this pretty pink card and pink is my favorite color. I was getting married at the time, so I would have a portion of my paycheck go on to that card, and I use whatever was on that card towards everything I needed for my wedding. That way, if I had anything left at the end, everything was paid off when we got married. I got my RushCard in 2003, and I got married in 2005, and I still use the card. But for a period, I wasn't using it because I ended up getting divorced, so my credit finally went into a trap. Also, I got injured at work and I went from two incomes to one income or half of one income. During this period, RushCard sent me new cards but when I went to utilize my card, it wouldn't let me because they deactivated the card. I had to try to figure out how to handle that and they helped me through that process.

I've been a Rushcard holder for 14 years. I like that my deposits are a couple of days earlier and I have an easy access. However, their customer service could be better. I don’t understand a word that their reps are saying when I call. I'd like to be able to get in touch with somebody without going through all the changes and channels. Nonetheless, I've had a good experience with Rushcard.

I have used the same atm for years. However I was not notified when Rushcard changed from MoneyPass to MoneyPak. This really grinds my gears because it is not my fault and I don't have $2.50 to give anyone. In the future, I would think that customers would be notified of changes like that. If the large customer base can't be handled and notified of changes, then why are we allowing OUR money to be out on the cards that somehow are benefited for y'all. And also the 3000 withdrawal limit a month and it is about to be tax time is preposterous.

I really dislike or I can say hate RushCard. I suppose to got my direct deposit today & I never receive my money. My rent is due today so most likely I will be evicted out my home with my newborn. I trusted them to have my money on time. This is really disappointing RushCard putting me and my child in a messed situation because they holding my money & I need to pay rent. If I don't receive my money today I will be contacting a lawyer because every time I call customer services they don't have an answer to nothing. I believe they stealing people money because for a company that have no answer about your money is a scammer.

I have had an account with company since 2005 and the agents that I've encountered this week is by far the worst agents you ever hired, I think that you should review the list and fire every female that answered the phone when I called. Their English is terrible, I had to constantly repeat myself and they were rude. I was hung up on many times. I ordered a card on the 23rd that I didn't receive and was charged for. So now it's my payday and I have to get this card expedited and I am being charged again! I use to be this company's number 1 fan, unfortunately for me I did my taxes and it's on the way to this account but soon as I receive it. I am done with RUSH!

I’ve had RushCard for a couple of years now and I use it to pay bills and stuff, which is very convenient. I don’t like to use my other debit cards that go with my bank in case something gets stolen. With RushCard, I like not getting overcharged or overdrawn fees. For reloading, I just go to Walmart and sometimes it takes 10 minutes to reload and sometimes longer. RushCard could have better customer service though. The last time I talked to their rep, I talked to someone from India and I had no idea what he was saying and I don’t think he knew what I was saying. I have a southern accent and he has an Indian accent. We just couldn’t communicate. I get load type of alert or promotional stuff from RushCard so I just call when I see something suspicious with their alerts. They also started sending alerts about my last purchase. For anybody looking to pay bills, I'd tell them that RushCard is perfect and the fees are good too.

During Hurricane Sandy, RushCard was the only thing that was working. I use it as a debit card and I like it because I was able to upload my paychecks on there. I chose it over others because of Russell Simmons and I do direct deposit on it. It is very convenient to use and when I called because I lost my card, the people that I talked to were pleasant. Go to get this card.

RushCard was one of the first prepaid cards I can remember coming out. I've had RushCard within the month when they first started. I supported Russel Simmons then. RushCard has made it easier for me to not get into any problem because it’s prepaid, so get what I needed on there. I also like being able to check people who fraud. Paying bills online and making purchases online were very convenient and their customer service has been good. They were very professional and very easy to deal with. RushCard is a good company, they're worth it.

This is the Worst card anyone can own. My card was blocked without me being contacted. When I called the agent said the card had been compromised. I was asked why I wasn't contacted. There was no reason just an apology. I was told I had to pay for another card even though it wasn't my fault. The agent said I had to wait 5 to 7 business days. I told him I needed my card to pay my bills asap. He then said I could pay for expedited shipping for 30.00. That would take 1 to 2 business days. I told him I had to do that.

I am waiting on my direct deposit. I usually get paid 2 days before my payday. It is the day of and I still do not have my deposit. I have called numerous times and could not speak to anyone. I have email as well. This is not the first time. I do not have a good number or email to contact anyone. This is very frustrating and I have bills to pay. I have been a member since 2009!

They have the dumbest people working for them. I was on hold for over a 1 hr, I had to repeat myself a number of times, I could barely understand what the C.S.R. was saying because she had a accent, and still didn't get my problem solved. I'll be canceling my card as soon as the money is returned to my card. It's sad to have to fight for your money and R.C. take sweet ass time.

I've been with RushCard for about 10 years now. I use it for everything and it has always been convenient. Plus I manage my finances better since the RushCard won't allow me to go negative. Also, they used to refund a certain portion of what they charge for the transactions I did. But, they don't do that anymore. I always do direct deposit, which was really simple to set up. And I’ve done reloading too but just once almost nine years ago.

RushCard is a joke! I've had them since 2013 and recently tried to do the referral program (started the process in Aug 2017). They continuously sent the card to the wrong address, even after calling to update the address 3 times. Then, when we finally received one card (now it's January) they're now claiming a referral code wasn't used, when they can see we've called over 20 times for this issue, and this wasn't our mess up! Our initial 20 applications were referrals, but now this one isn't? How? We did the same application EVERY TIME! How convenient that the one we ACTUALLY received wasn't a referral, right? The agent that we called did the application! How is this my mess up? Every agent says something different when we call.

I got the RushCard in 2007 initially because of Russel Simmons being attached to it. And that it was a good choice. Their reps are always willing to help and figure things out. I love the fact that I get my paycheck three days before everybody else's or even before the payday. I have a bank account, which I also use, but I stick with RushCard because of the earlier paycheck. It's the ultimate biggest benefit I get from it. It’s also convenient using RushCard to pay bills and make online purchases. Though there’s a little inconvenience because some places, even with applications like the Cash App and different apps that I have on my phone, don't accept prepaid cards.

I have had RushCard since 2006, and it is convenient for me. I use RushCard only for my direct deposit, and it is pretty easy to set up. There were a few issues that I had as far as deposits not being there on time or a deposit that I did not authorize, and the RushCard team was really good in assisting me. RushCard works and I get my money two days before my actual deposit.

Been with them since 09, been purchasing offline for quite some time. Contacted them letting them know someone took 8$ off my card without my permission. They looked in the system, saw it, & told me issue would be handled. It’s a week later. Me & my 3 kids are at Walmart. I had a purchase of over 380$ worth of stuff & it would not let me purchase. Contacted them. They said my card was blocked because of an potential someone may have tried it to hack it. I gave them everything they needed in order for me to unfreeze my card & I've gotten the runaround. My utilities bills are late, my kids are hungry & I’m dissatisfied!!! RushCard is awful.