RushCard Reviews

I've been with RushCard since 2008 and I like it. I use it for direct deposit and I'm also able to save money with it. When I have cash, I spend it all but since I have RushCard, I don't have to carry cash. Additionally, I use RushCard to pay bills and make purchases online which are both super easy. And if I have a problem with anything, I call their customer service and they've been decent in handling my concern. It's been a wonderful experience with RushCard.

When I first got my RushCard it saved me with a new job. And up and till now June 19 2017. Everything had been good. I was supposed to get my direct deposit in on Friday. It's Monday. I'm broke and I'm late on very important bills. This has done more than upset me. It's caused a lot of grief and seriously unnecessary stress. I would like to submit that RushCard do the right thing and release my funds ASAP.

On June 13 RushCard had a communication error when the merchant ran my card. The charge later went through but merchant charge me again. On the 14 of June I seen it online and card merchant and RushCard on a conference call. They informed merchant to fax documents over so they can release funds. Merchant sent fax to ** three times on the 14. They never received. They faxed again 3 times on 15th and 16th. Still RushCard said they never received when merchant has confirmation saying they went through. Merchant called the bank and had bank release funds back to card on the 16th and was given a approval with number.

My boyfriend had a RushCard and I went with it. I've been with them for a long time, and I just use it for my direct deposit. I get my direct deposit earlier than normal. RushCard is convenient for purchases and it's like using a debit card. My experience with them has been fine and I've had no issues.

I'm able to go online, look at all my transactions and set up a bill payment with RushCard. It helps that I receive my check a couple days earlier than most other deposits. It's convenient. I use their direct deposit and when I need to, I can just go to the store and deposit because I do have a couple other RushCards. It's a very easy process. I tell the store I want to make a deposit, they ask how much, they swipe my card and put the deposit on. Within a few minutes, I get an alert that it's on there. Only thing is when they ask our annual fees, the fees are a little bit higher. Other than that, I love my experience with RushCard.

RushCard has a very low fee compared to other advertised cards of any kind and there's an easy transfer fee from card to card. I have introduced three or four of my family members to it because whenever my daughters may need money, I just transfer real quick. They can get it in seconds or in minutes at least. RushCard has helped me save money and spend responsibly. I use it mostly for regular purchases and for paying monthly bills. Also, I've always had good experiences with their customer service team. Overall, they're convenient and I've had excellent service.

I've been with Rush Card for over 7 yrs. I have e-mailed and I've tried calling customer service, no live agent to talk to. I've tried calling number on my card :(... My mobile app don't work. My card will expire in Aug. I would like to speak with someone!

I've been a member of RushCard for almost 10 years. It is convenient and has direct deposit options. It works for me and it's a way for me to save my money in the bank account and I just use it for minor purchases. It's hassle free and I would recommend it if you needed a card with a Visa logo and you can keep up with it.

Filed a dispute on 4/10/17. The representative stated that I will receive a dispute form in the mail. I did not receive it so I called back and I spoke to a representative. They said that I went past 10 days for my credit. They also told me to check my spam box in my email. It was there. They also stated that the dispute team would consider that I didn't receive the email I've been waiting 2 months and still no response from the dispute team. The merchant that took the money off my card sent me a letter stating that RushCard took the money back. Still RushCard say the investigation is still ongoing but now where is my hundred $31.27.

My card and account has been closed for 2 months and I have a balance that I have been asking for it to be sent via check and it hasn't even been processed. I keep calling customer service but they keep saying they'll email and escalate it up.

I had RushCard from my job so I use the direct deposit. I do online shopping with it and it's a convenient process. My experience with them is wonderful.

My name is Tyllisa ** and my mother's name is Moleaser **. I had paid my mother's Sprint bill twice and neither time did I authorize for my debit card to remain on file. I noticed on May 26th that 477.51 were withdrawn from my account. Immediately I called my bank which at the time was RushCard. I submitted a dispute and they stated that a provisional credit will be placed in my account by June 9th. I even called Sprint and they stated they would refund the money when I spoke with a manager. On June 9th there weren’t any funds, I spoke with a manager at my bank and she stated that it will be there on June 12th and still it was no funds. I called once again and was told it will be there in 24 hours.

I been trying to get a replacement for 30 days. Customer service is very rude. RushCard want me to pay $30.00 to get the card to me in 1 or 2 days. I been with RushCard since 2011. And this how they treat their customer. You have to call RushCard 3 or 4 just to get to a supervisor.

I have tried to get a card for my daughter for over 4 months and keep getting the run around about documents to submit. I send them in & each time I never hear anything until I call in to check on what's going on with processing, only to be told one can read it then another say they don't see it or they can't find it. I have been a member since 2004 and now ready to do away with it. How can you operate a business and not keep the customer informed by phone, email or at least a letter in the mail.

RushCard said that using their prepaid debit card will build my credit. I've been with them since 2004 and they're a very honest company. Also, with the card, I manage my finances better by keeping my eye on it and having no overdraft fees. I used to have direct deposit on the card and now I just load money on it. It's easy to reload. I go to Walmart or ACE Cash Express and they load it up. Then I use the card to pay my bills. It's convenient to use in paying for bills or making online purchases.

So my complaint would be the holding of funds from RushCard and the steps have to be taken to get your money from holding that's holding with RushCard and its bank not the merchant. At this time I have $400 that is actually holding with RushCard and they're putting me through so much flux on them releasing my funds. The merchant itself check for me and they even said that there are no transactions because I cancelled the transactions because RushCard is not one they could use for an auto pay.

I love my Rushcard, which I have been using since 2008. I like the setup where everything is on my computer. I can get a report on all the things going on online. If I wanted to see what I spent last year or if I can’t remember when I paid the bill last month, I can go and look it up online. I'm 81 years old so that's something I need to keep records for me. I've also had the direct deposit since I've had Rushcard and my pension and social security always come days earlier. I recommend Rushcard to everybody. They take care of everything and I've always had good rapport with whoever I talked to. If I do have trouble, they resolve it right away and when they had that little trouble before, it didn't affect my account and they didn't charge us any of the charges for a month or so.

I've had my RushCard for five years. I pay my bills and I've been able to at least spend more responsibly. Also, I'm getting my money a little bit quicker and I get my benefits three days before the original date. I can also use it to buy online and it's convenient. I've called the team at Rushcard for an issue with the card and they've been knowledgeable and friendly. I was very satisfied.

My child was young back then and I wanted a pre-paid debit card instead of an actual bank account for security purposes. With RushCard, I don't have to carry cash and it's secure. If I make a purchase and the funds are not there or if someone else gains access to my card or my information and they try to use my card, they can't swipe it until all of the money is out of my account because there's no overdraft fees. Also, they've sent me updated text information on my account's balance, and I get my payroll a few days earlier. My paycheck goes direct deposit and then if I need to add more during any given time in between pay periods then I use the reload locations. They give the option for the money management which appears to be user-friendly and accessible. Their customer service is always good and their team is very friendly. I'm a big customer service person so I will not have a RushCard if the customer service wasn't that good.

I've been with this company for six years and never had a issue up until last month. Someone used my card without my knowledge and when I finally noticed I called right away. I sent my dispute form in on May 11th and was told I would receive a provisional credit on my account on May 23rd. It's now June 9th and I've yet to hear anything back. I call EVERYDAY and get the runaround that I should hear back within 48 hours. This company is horrible. It shouldn't take that long and I shouldn't be told EVERY TIME I call that there's no update on my account yet. I'm ready to leave this company and take my business elsewhere.

I use Rushcard for my direct deposit for my job. I like that I know how much I can spend without swiping it. I've had it since 2009 and they're outstanding.

I wasn't able to get a bank account so I needed something where I could just deposit my paycheck and I’ve been with RushCard ever since. I’ve been able to have an account and it has been easier to see where the funds are going when I swipe as opposed to keeping money at home. I’ve had rough experiences with their representatives but a year ago, I had one lady during tax time that was so helpful. She gave me the information that I needed without any hassle. After being rerouted a few times, they finally got me to a manager and she was awesome. I'll recommend RushCard to anyone who needs somewhere to place their funds from work. It's pretty good.

I love RushCard and I've been with them for 12 years since I've been working at my job. I like that there's no overdraft fee when I take the money and I don't have to worry about going over anything because whatever I put in the bank is just my money. So, that helped me save a little bit. A lot of other people let you swipe and get overdraft fees. With RushCard, I get to pay my bills on time because it goes right out of my account and I was grateful for my payroll getting on there. I also like that I get cash back. If I go to a restaurant and they charge an extra $5 and even though they're not really charging it, Rushcard gives it back to me.

I've been with RushCard for years and they're great overall. I saw them online and I liked the way everything works when I purchase some stuff online. I can go online and track everything that I do from my phone. Moreover, I don't like carrying cash and, with my card, I haven't had to carry cash. I can also pay all my bills with it. When I call RushCard, my interactions with the customer service reps are fine and they help me get everything situated. I have direct deposit and I used to get my check two days before, but now it's a day early. But other than that, everything is fine.

I lost my card. I notified RushCard ("RC"). I was told to verify my identity by sending them a copy of my ID and Social Security Card ("SSC"), to which I complied by uploading copies of the documents. I informed RC that I moved to California, and that I wanted my replacement card to be sent to California. RC then instructed me to provide proof of address (phone bill, electric bill, EBT correspondence), and I informed RC that I am a guest of someone. RC then required me to provide a letter from the person I live with, along with a copy of his ID. I uploaded a handwritten letter from him, and his ID. It was rejected.

RushCard has various ATMs where I can go to for free. At first, they didn’t, though, but then they had more ATMs so that was cool. I also liked that I got paid on Wednesdays. It was convenient to get my check loaded, have them on Wednesdays, and be able to pay bills. Also, RushCard has many more locations you can withdraw from. When you reload, you can go to Walmart, Walgreens, stuff like that. I always got direct deposit, though, but if I did reload, then I went to Walmart where it's cheaper to reload. RushCard doesn't charge a big monthly fee as well. If you have direct deposit, it was less than a regular one. I had got another card and gave it to my daughter. I was able to transfer money from my card to her card and that was convenient 'cause she doesn't live with me.

RushCard is the worst card company I've ever had to deal with. First, they didn't cancel my card when I asked them to bank in March. Then while I was waiting on a FAFSA refund to come to my new bank account, it went straight to the RushCard account and I wasn't notified about the deposit at all. I finally called RushCard to dispute all the transactions that were made on my card (the transactions were made in Louisiana - I live in Texas) and filed a claim with them. They said I'd have an answer within 10-90 business days. I literally just called them and they told me that the case was closed for a while note and that there was no error found. They didn't notify me by email, phone, or letter that the claim was closed - I had to call and find out. I am really upset about all this and I just want my money back.

I had RushCard and they pissed me off. Then I went to Green Dot but I didn’t really care for them, so then I just went back to RushCard. They didn’t have too many prepaid cards to pick from during that time. So, I just never switched to nothing else. Now, they got so many. I've been able to use the card to pay bills or make online purchases and it's an easy process.

I have a RushCard for more than 5 years and my overall experience with RushCard has been very good. I can’t deal with lines when getting money so I do it over the phone. I've only had good interactions with their representatives. The process of using Rushcard to pay bills or make online purchases is very good and it's also easy to use direct deposit.

I've used my card a lot in store. And I basically just only use my card and no cash purchases. However, I get charged more in some stores. Like at a liquor store where I get charged 20 cents more. But my experience has been pretty decent with RushCard and it's been teaching me how to budget. I recently lost one of my cards so I had to call them and get another card. It was a pretty good experience as all my questions were answered and it was pretty swift.

I have had RushCard for about 8 years, just like any other prepaid card they are convenient by posting my deposit 2 days earlier, but the headache that comes along with it can be much worse. They had trouble last year with processing everyone's direct deposit even on time and they waived their fees for a few months to appease everyone. Now lately they must have had a breach on certain people's cards because they started blocking a few people's card that I know and now mine. What makes it so bad is that they didn't even verify my transactions with me before blocking my card. They blocked my card while I was traveling for memorial weekend and told me that I would have to wait 5-7 business days for a new card or if I wanted I could pay $30.00 for a new card to be expedited, but not to my present location to my home address.

I am on disability, which is directly deposited to my account, so I use it. Rushcard was easy to set up. It’s come in handy, where I don’t have to carry cash if I have to buy something I needed or when I pay my bills. I called them one time because I wasn’t sure what’s gonna happen since it was coming to the end of the date to expire, but they told me that it was already in the mail and everything’s gonna be fine. I also called when I lost my card. I’ve been using RushCard since 2010 and I like it.

RushCard allowed unauthorized transactions. The transactions came from names of individuals that was not from the United States. Contacted RushCard and they refused to release the pending transactions after I advised them of the unauthorized transactions that I don't know who the individuals are.

Well, I called to get secondary card for my account. The rep cancelled my first card May 16 and told me it was reversible and call back in 72 hours. I was so upset, called cause my paycheck hit my card and card is cancelled and I was told by many reps quote: "Oh well you have to wait till replacement get here." I asked can they put my old card back. No one asked him to cancel it. He did on his own and then said "I can cancel your account. If you happy we will mail you your pay." I was so pissed like really now. Today is May 26, 2017 and still, my card is not here, and my car note not paid, and light bill due, and reps are so rude. I just wanted help. I even asked can they transfer to my husband account which show I do transfer all the time but nope, rude is what I get. Long time customer treated so poor.

On 5/2/17 there was a charge to my account of $100.00. In reviewing my account online I noticed it was a charge for T-Mobile with a transaction number and phone number. Contacted T-Mobile and they stated they could not assist me. I then contacted RushCard, after initials questions by a customer service representative I was placed on hold for 45 minutes. Once someone came on the line to assist, and after information was provided I was told that my card would be cancelled. In no point (now at almost 2 hours of on hold and speaking to representatives) was I told my card would be cancelled.

I had just got my RushCard. So I signed up for direct deposit. Today is 05/26/17. I have not received my payroll check at all today. I called the numbers that was given to me. But was not able to get a live representative on the phone. And I have been calling all day. I just want my money. Please.

In going with RushCard, I liked the flexibility of having money on a card without having it attached to a checking account and being able to avoid overdraft fees, because if you don't have the money, the card simply won't work and you won't get stuck with overdraft fees. For instance, you won't pay $40 overdraft fee for a latte because you forgot that you barely have enough money to cover that latte.

I needed a prepaid debit card, and decided to go with Rushcard and I've been with them for a long time. The people from Rushcard were very courteous and answered all my questions. They're honest. If they get into trouble, they'll make sure that they stick to their word. When there is a problem and they're gonna fix it, they fix it. The only problem I have with them and so many other companies is, I can't understand the foreigners. It aggravates when you need to find out information and you can't understand what they're talking about. It's a big problem.

RushCard said that they will deposit your money as soon as it is received. I called Veteran Affairs, my money was sent to Rushcard on the 22nd of May and here it is the 24th and still nothing. If y'all are going to go by a deposit calendar, you can't say our money will deposited once it is sent to you all because that is a lie. Rushcard customer service said I won't get a deposit until the 27th, when my money has already been sent. I have been a member for over 10 years. This is horrible.

Don't waste your time with RushCard prepaid card. I've been disputing an item for 60 days and they don't protect their customers. In fact they give you the runaround. This card takes your money every way possible. Stick with your Walmart prepaid Visa. Trust me. RushCard is a headache and their card is a ripoff!

I've been a member of RushCard for at least 10 years and I stay with them for their rates. Also, what they do for their cardholders, as far as the early deposits for your check that you get from the employer and that they give you the $2 to $5 fee back from the ATM, is good. One downside is that I ordered the new gold card and my numbers have all disappeared off of it so I eventually had to get another card. They also had a glitch in the system and nobody was receiving your money. And sometimes, you can't get through their contact number per se or they don't come back as quickly as you would want them to. But it's sporadic and the quality of what they do for it is good. It's been a great experience and I have recommended RushCard to different people.

I like RushCard. It is a good card. My friend recommended it to me. I pay my bill online and it is convenient using it. I do direct deposit in reloading my card and I don't have any problems with it at all. I was able to manage my finances better since using RushCard and I feel like I've been spending more responsibly.

I've paid for 7 dollars worth of gas at the pump at a Shell gas station but they put a 50 dollars hold on my card...and now I'm needing my funds RushCard telling me it's nothing they can do when Shell telling me it's not them. WTH.

I've been using Rushcard since 2004. At first I just wanted the pink card. I have four children so I make sure all my children have cards so if my children are out, I am able to give money to them. And when I travel, I only use my prepaid card because if I'm traveling, sometimes my regular checking account gets cut off, thinking it's fraud. I also use RushCard to pay most of my bills online and so I also don't have to worry about any fraud. I use the direct deposit. My check goes there every two weeks.

I am dissatisfied with the customer care for RushCard members. I would think after the little settlement offered to us that you all would be up to date with how you handle the members of your company. I'm seeing some errors with the dollar amount in my account and I am unable to speak to anyone about this matter. I'm truly regretting even allowing my love ones to become members because when they have a problem with their RushCard they gonna blame me! RushCard need to get it together!!! How come there's only two numbers that can be reached and both are prerecorded even the corporate number.

I have been using RushCard since 2007 and I have just experienced the worse customer service ever. They allowed someone to go into my account and do a card to transfer. One for $732 & $643. On top they charge me $30 to resend me another card back. I have yet received a dispute form nor my money. I have called for the last week since this occurred and have yet received my money back nor a new card to get access to my money. This was all my money I had to pay my rent and due to them let someone have access to my account me and my children will be left homeless.

My experience has always been pretty painless with RushCard and it’s not too hard to put money on it. I like the fact that stuff’s coming a little early on it, including deposits, and transferring money to my wife and family members is pretty seamless. I've also used the cashing the check with the camera feature and the BillPay. And if I have an issue, I call them and it gets cleaned up pretty fast. I had a few minor issues where I got locked out of my account but they have always taken care of it in a timely fashion and made it as easy as possible. I have recommended RushCard to a few people and just got one for my oldest son who is 15 so in case of emergencies, I could always send him something if need be.

I have been with RushCard for a few months. They were ok until I came upon a situation where I had to file a dispute. I ask beforehand if they were going to cancel my card because I needed to pay bills the next day when my direct deposit hit. He told me they won't. If they were to do so I would have waited to file my dispute. They canceled my card and I have had no money for a week. My card still has not came in the mail. And my bills could not get paid and some things were turned off. I'm dissatisfied with the fact they have no local branch where you can pick up a new card. Or at least let you transfer money. Instead you have to wait till your card comes in the mail with no absolute way to get money.

I use RushCard by reloading money to pay my DTE. Anything I need I can go reload my money on the card and use it just like that. I don’t even have to carry the cash and I could keep it on the card. I use the direct deposit and reload locations but some stores give me a hard time because they’d say they won’t take the card. And then they try it again and they’ll take it. RushCard doesn’t give statements so I would have to call customer service to try to see how can I get it and dealing with them has been real good.

The access to load my card has been awesome. I can do it anywhere like MoneyGram and the Western Union. I've had my Rushcard for 12 years now but I don't use it online because the turnaround time is too long. Also, I believe that once you've been with a company for a decade, you shouldn't be charged for each transaction. You deserve a little more leeway on behalf of being loyal customers. And with that, some type of loyalty program would be nice. Rushcard started getting people that don't speak English to answer the phone and my latest couple of interactions weren't so awesome. It's very hard when you're already frustrated because you got an issue that needs clarity and you call in but you can't even get past the customer service person because they don't understand what you're saying. But besides that, there hasn't been a problem that wasn't corrected.

They said it pays up to two days early. It's the day of and still no payment. RushCard sucks. When or will I be getting my money so I can pay bills or will my lights be off because RushCard. Also my water, what will I do? I bet Russell doesn't have this problem or the person that will be reply, if I get a reply.

I have been a RushCard member since 2004. Unfortunately every time I have an issue, customer service has several layers of unnecessary red tape. I understand the need for policies and procedures, but all that I have experienced is overkill. When I attempt to explain my issue, they say they understand, but then do the opposite of what is needed. Recently, I used my RushCard for a hotel stay. There was an issue with my stay, so in good customer service, the charge was reversed and credited back to my account. When I contacted RushCard I was told that it could take 30 days for me to have my monies released or I could have the merchant provide a letter requesting to release the hold.

I had money pending on my account. I was originally told that it would take 2 to 3 days to be put back. After 4 days of holding, they then tell me it'll take 10 days to release. The rep had me going back and forth from the merchant to RushCard rep. I had the manager of RushCard on the line and 3 way with the store merchant, and she hung up on us.

I didn't have a bank account and my sister kept telling me to get RushCard and that they're very good. She's been bugging me for a year so that's when I first got it and I love it. I wouldn't change it for anything. With the card, I paid my bills and made online purchases which is very convenient though I don't get much so I gotta watch what I spend. But I don't have any bank hassles, can't overdraw and it's just the best. Also, I get the money two days ahead of time. Go for RushCard and don't ever let it go.

Someone stole $140 off my card at food lion. I called Rush Card to dispute the transaction. They cancelled my card, didn't tell me. Then I get paid yesterday only to find out I can't use my card. Call Rush Card and I get the worst customer service ever. They sound like records that keep repeating itself. They wont put a supervisor on the phone. They told me I had to pay $30 to get express cash which takes 6 hours to process. I've been waiting and calling and everyone I talk to tells me it takes 6 business hours. Now that the 6 hours are over they are telling me it's something with the corporate office and I need to wait 6 hours. They keep trying to talk over me to repeat the same bs. And I still don't have my money.

When I first started with Rushcard, I was going through a divorce. My ex-husband has all of my personal information and so I chose Rushcard. I had seen an infomercial about Rushcard 10 years ago. Ever since then, I chose to do my banking that way instead of doing it through a financial institution because I didn't know what information my ex had. He was opening up different accounts and things like that in my name. I went with Rushcard because he wouldn't know what prepaid card I was using.

I've been with RushCard for quite some time now and it's been great! Until someone spent 744 dollars! I called and spoke to a rep that was Indian. I couldn't understand anything. They were saying I couldn't speak to a supervisor because there were none available! Mind you I called for about 4 days! Still no supervisor then I sent my documents in and they sent me a new card with the old numbers and they try to tell me that I gotta pay 30$ again! I'm totally pissed! When I get my card I'm removing all my money and going to MCU.

It’s been a while since I have been with Rushcard. It was the only one out at the time. Managing my finances is definitely better with Rushcard because I can only spend what I got. I can never overdraft it. Also, I get my money two days before my payday. I was able to use Rushcard for buying online and paying bills, and it’s been alright. I do direct deposits and sometimes use the reload locations, which I find at MoneyGram.

I have been with RushCard since 8/2012 and decided to use them for all financial transactions in 2016. First thing happened I received my tax refund and someone stole $1200 off my card. After 12 days I received my funds back and I still have not heard from investigation department. Then I recently tried to pay my medical license renewal which didn't go through but the money was available to pay. When calling to inquire about it I have been told several stories from RushCard when I will receive my funds and they are all different. It is going on 2 weeks and when I ask to speak to a manager none are available. I am shutting down this card and shredding it ASAP.

My bills are paid on time when I use RushCard. We don’t have direct deposit where I work so I use the reload locations. You have to go through a lot to put money on their card. My mom has a RushCard and she stays out of town. They say sometimes you have to have the card. I send her money but if you’re sending somebody money, it’s on their card so you don’t have to necessarily have it. But they're like, “Oh, you have to have a card.” I don’t know if they changed their rules. So, I picked another route. I like Western Union now because I know I can fill out a paper form and they’re going to put the money on her card. Nevertheless, they have good customer service. The last time I called them, they provided whatever I needed and they asked if I needed any more help.

My daughter said RushCard was nice and she would get her deposits a couple of days early so I went with it. I’ve been using it for three years and the mobile alert lets me know if any purchase is being made with my card as well as the ending balance so I’ll know how far I need to go. Every time I went to use my card, as long as my account is in good standing and there was money there, I never had a problem with it. I use the direct deposit more frequently, all I do is to get the bank their account and routing number. Once they have it, my checks go to my card so it was a plus.

The reps at RushCard were very respectful and helpful and they answered all the questions I want them to answer. I got direct deposit but I want to start putting money on now. But the reload locations were difficult to find. They told me CVS do it but the lady I called at CVS said she's not sure because she loaned a lot of cards.

I have been with RushCard since November last year. I had a company take money outta my account and made a dispute. They cancelled my card without telling me and then SAID they were gonna send me a new card which I DIDN'T ask for. I got a deposit and can't access my funds at all. No need to mention I stayed in the phone multiple hours a day for four days. This is the worst company I have ever done business with.

I called RushCard in April of 2017 to file a dispute. I did that by filling out the dispute forms & uploading them to the RushCard email for disputes which I filed April 7, 2017. They didn't receive the forms until April 18th & few people told me I would receive provisional credit in 10 days which would've been the 2nd or 4th of may.

I’ve had Rushcard since 2004. I’ve had some difficulties with them at the beginning. The process was very inconvenient for me when I had to make a big purchase. I was trying to purchase a used automobile. I wanted to pay for it and I was unable to make the full payment and I had to do it in intervals every day while I was on vacation. I wanted to purchase it before I left but that was not possible because of the limitation put on me. I got ran around all over the place trying to get this transaction done. Sometimes when I would go on the telephone to inquire about something, they would give me a whole different name that wasn't even on my account. Then the other day, I was trying to do something with the Rushcard and they told me I had several accounts and that they couldn't match my address to my Rushcard. But, so far, some of my experience has been okay.

I do a lot of internet shopping so I a few pre-paid debit card. I saw a commercial for RushCard so I ordered one. I loaded $20 just to go ahead and activate it. RushCard gets $9.95 off the top. So when I applied for the card online, it didn't give me an option to put in my promo code. So I called. I don't know how I got a number to get to an actual human. But finally after me continuously going through this automated service I googled myself upon a number that allowed me to talk to someone. I had a promo code for $50. But I must didn't read the fine print. It was $25 upon activation and $25 for direct deposit.

Love getting my check on Wednesday. I never have to worry about my deposit being made on time. I miss the ATM reimbursement for anything that was over $10.00. The App is great, very easy to use, straight very forward. Would like to be able to transfer to and from other financial institutions.

I've been a RushCard member since 2013. I had my husband and son sign up for RushCard to make transferring money easy and fast. It was great... at first. The transfers took about 20 minutes. Recently, they've increased to 30 minutes and just last night it took about 3 hours. Not only that, my husband received his payroll deposit yesterday and it stayed in pending status for about 2.5 hours before actually posting. The benefits that were awesome are not so anymore.

Very disappointed. I have been going round and round since last week getting nowhere every time I call customer service about my 25.00 dollar deposit that was supposed to have been on my card. Every day I call and get a different answer. You have to wait 24 hrs. You have to wait for over the weekend. You have to wait two business days. This is not right!!!

I’ve had RushCard for four years. I wanted to have something different from my bank cards. So, if I didn't want to give out my bank information, I could use that in turn. With it, I can pay bills and cellphone line as if I’m using actual credit on my debit card. I just enter in the same personal information, and then, it's either approved or declined. But they need a savings account so when you direct deposit, some money can go directly into that. The overall experience has been very good, except some time in '16 when the system crashed and some people weren't able to get their direct deposit. And I, unfortunately, was one of those and I didn't get my funds for a week. I’ve also had to speak with them a lot and the language barrier is very hard.

Courtesy, that's what got my attention. I appreciated the time they took to accommodate me. They were very helpful and absolutely kind to my needs. I really appreciated the time they gave to me. It was excellent. Thanks for so much RushCard, you made my day.

They put a hold on my card without any notification because Papa John's attempted to process a payment. When I called about it, the rep Maria couldn't understand basic sentences. I escalated the issue because I couldn't access my paycheck and Jose refused to admit they dropped the ball and made a mistake. He informed me I had to replace the card. They couldn't remove the hold. They charged me $30 to expedite a card they cancelled in the first place and refused to waive the fee.

The higher ups at RushCard Corp should be ashamed of themselves! My boyfriend has been with this company for over 5 years and never had an issue. Friday he lost his card and like before when he lost his card, he requested a new one be sent expedited. To my knowledge the extra fee for that is 30 dollars. It is now Monday, no card and when he called to talk to someone they gave false information. I called back from MY phone and demanded to speak to a supervisor. Once again we were told a supervisor was not available. Once I started yelling and stating I would put in a complaint to ConsumerAffairs, miraculously a supervisor got on the phone. He stated his name was Frank, would not give his ID number nor last name. Frank stated that the card would be delivered Tuesday and when we requested a tracking number FOR THE SEVENTH TIME he would not provide it.

I will NEVER recommend RushCard to anyone ever again. I've been a member since 2012 and I have never been treated so badly by a supervisor before I spoke with Carlo. He was rude and nasty the entire time I spoke with him. I sent a complaint to the corporate office in March and I am still waiting for someone to contact me in regards to my complaint! As soon as this is resolved I'm leaving and NEVER coming back!

I had an excellent experience with Customer Service. I lost my card, on my birthday. My representative was kind, wishing me a happy birthday, and waived my replacement fee as a gift. She was efficient in informing me on when my new card would arrive. I had a very pleasant experience.

Dispute Went unanswered then sent me a letter saying needed more info and that it would take up to 3 or 4 months. Also never received the money credits promised for direct deposit. Contacted customer service by email and phone, gave up on the card.

Excellent service. The customer service people are great! It is very hard to contact a person with the phone numbers. Please look into an easier way to contact customer service, by phone! Again, thank you very much for providing a great service.

I tried to have a friend sign up for a account and the referral code did not work so she Lindsay ** canceled her account and I will not ask any of my friends to sign up and I am not going to cancel my card also.

Best deal I've ever gotten so far in my life so thank you RushCard for everything you have done for me and my family and my father and mother. Thank you as well as my sister's house. Thanks to Rushcard we were able to pay all of our bills on time and right away so thank you once again rushcard for everything.

I want to complain about a pending charge on my card. RushCard has been holding and refusing to release even though Amazon says they never charged and was holding. Customer service says they have to hold for 10 days. That's crazy. I even gave him a settlement code. Horrible customer service and no real access to complain. Closing account after this and considering a lawsuit. Run away from RushCard.

I have the card for a year and it is the biggest one that I have done. First someone uses my card without my authorization and the transactions were pending when I found out but they said they could not do anything about it. I made a police report and send it to them and they told me I was going to get a credit on the card which never happens. Instead they want me to wait till July so "they can investigate" and decide if I am getting my money.

I really enjoy RushCard being able to take pictures of my check and it loads in seconds! I am 1099 therefore I do not have direct deposit, but this is just as good! I wish the fees were a little lower but other than that awesome!

I have contracted RushCard customers 4 times over the past 24 hours regarding my funds and I keep getting the runaround. I am showing that my funds were loaded, I have a balance but I am not able to access my money. I was told to wait for 1-3 hours, then 3-4 hours, then 5-6 hours then finally 24-48 hours because they are having a problem with the wire transfers. I understand these things can happen but I've given them way too many chances so third time is a charm. Once I get my funds I think it's time to part ways. I like having a prepaid card to pay bills online but I can no longer risk not having my money in my account when it's supposed to be.

I called about getting a new RushCard because my current one has expired. I can't access my money right now and I need my money to pay my bills and other expenses. It expired in May and I didn't know I was suppose to call and request a new card. I thought it was automatically sent out.

I have been a customer with RushCard since last year. I have my direct deposit set up and am very satisfied with it. Unfortunately I had a fraudulent transaction for $250 and it seems as if the company is moving very slowly about getting my money back.

I have been with your company for 4 Yrs now and I am very happy with your service and I have and will continue to send people to you. Keep up the great work. Although I think the text you send on the phone should be sent every time you use the card and not only when the balance is low. Thank you.

I've had my card for years. Love it. The only problem is I don't get text anymore and I have repeatedly asked for them. I have recommended Rush to a few family members and friends. I not had any problems with my card. It should be easier to get in touch with someone.

I use my RushCard for everything. It's very convenient and it works better. The fee is not as high as the other cards so that's a good thing. I always recommend them to friends. However, the customer service sucks all in all. It's a whole bunch of foreign people and they don't understand what they're saying.

It started off rocky because I lost my card and it took me forever to get a replacement and I had to do a lot before they would send me one. But from that point on it has been great having my RushCard, my money is always on time.

No one from the east ever win the sweepstakes and I've been a member since 2004. Why I still gotta pay fees. Why my direct deposit days always switch. Why don't I have loyal rewards. Why do I still have a pink card with no chip.

Frankly I'm satisfied with rushcard but being charged 2 for a withdraw is a little too much and I read I can get my check up to two days faster but that was not true. It's the only reason why I got the Rushcard in the first place yet but at least it's one less stop I have to make which is the check cashing place.

I recently had a question about a check that I deposited into my RushCard account. Angel answered and was the sweetest, most helpful customer service rep I have ever spoken to. She gave me good advice and within an hour my problem was solved.

I have been with Rushcard now for 1 year and it's awful!!! They will charge you $50 dollars for pumping gas at a gas station and not refund the hold back to the card. I ordered a pizza for $30.00 dollars and RushCard charged it for $36.00 dollars??? Why the hell did they take my money!!! I called customer service and they said it will be refunded and never refunded my money. RushCard is sneaky as hell! They don't think that you monitor your transactions and that's how they steal from you. Kimora and Russel are thieves and **.

I love my RushCard. I never win anything but I love my RushCard and thank you for all the years of great service and early deposits, and did I mention I would love to win a sweepstakes. Always nice customer service when you call. They are always prompt with their services.

I've been with RushCard for 7 years now. I have all the RushCards. It's a great debit card. I pay bills online. I buy things online. My children order things. My taxes come on my RushCard each year. I recommend this card to my friends and family.

I think my RushCard is excellent. It texts me immediately after I make a buy or ATM withdrawal. My concern is that I used to get my money earlier in the day now I get my load later which is very inconvenient for me. But I understand that's the bank's responsibility. Your card is great. Thank you.

Love RushCard. Best choice I've ever made. The customer service, the time the deposit posts to the card is very good. I've been a member since 2004. Almost when the rushcard first became avail to have and I have never had any issues that were major that I can remember. I will refer anyone I know to become a member of rushcard. I will tell anyone that it is a good card to have. I pray I can win the monthly thing they have lol. But it's a awesome card! Rushcard rocks!

I have been with RushCard since 2008. I purchased items at Walmart. My card was declined. I went to the ATM to withdraw the money. The ATM keep my card. I called customer service while paying for my items. They deactivate the card. I received a call that Walmart had my card, not an hour passed. I called back. Was told I would be refunded back. Nothing as of yet. I called several times. I was spoken to rudely. It's time for me to leave.

I like my RushCard, it's easy to load, no hassle using in stores. I would recommend it to friends. Getting ready to invite friends to get one. It is convenient. Would like to get cash back opportunity. It would get more people interested in getting one.

Had fraudulent activity on my card and RushCard caught it! Thanks for such great customer service! Customer service much improved over the past year. They are always courteous, polite, and willing to help resolve any issues. I am thankful I have a card I can depend on!

I love how my money be on my card than the normal date. It's very amazing. Love my card and going to keep using it for a very long time and would most definitely would want my family and friends to be a member of you guys.

The customer service is beyond my expectations and I would truly recommend RUSHCARD to everyone I know!! RushCard is very easy and convenient for everyone when are always on the go. If someone doesn't have RushCard and want to get one it's very easy to obtain as easy as one, two, three.

Before the settlement I used to get monies 2 days early. Now I get monies same day as payday. I might as well get a paper check. I'm looking for a better company that doesn't lie to their loyal customers.

Excellent service. Been a member for quite some time and I plan on staying one as long as it's convenient for me to get up and with my funds I'll stay a loyal RushCard member... Sincerely, a faithful user.

Not very helpful at all, attitude are very nasty and never want to help, I have been with RushCard a long time. And everything is fine until you call to make a change, ask a question. Everything get misconstrued and no one can ever explain why. I hate it.

RushCard was a recommendation for Credit Karma, to help improve my credit score, so I have my payroll check direct deposit to my RushCard, and I have seen a slight change in my score, which for me, is great. I have had no issues with receiving my payroll check. I like the emails with my account balance. Would definitely recommend RushCard. Keep up the great service.

I love this company. I would tell anyone about this company. You guy are awesome and would not change it for any other company. I get my check before the first and customer service is great and helpful and communicate kindly and respond quickly to problems.

I loved RushCard back in 2014 when I signed up coming from using Netspend. Your customer service was great then but now it's going down. Also the policies you have in place I don't agree with and without notice impacted me. I plan on changing.

This was easy -- customer service agent canceled my lost card and after lengthy interview to establish who I said I was, she then ordered me a new replacement card which I got about 6 days later. KUDOS to the customer support team.

I appreciate RushCard for their great customer service since I signed up back in 2011. My account is always kept safe and anytime I had a problem or thought I did they were there to clear everything up. I am a proud member and has told family and friends about this great card, I call my lifesaver!???

First of all I like to thank Mr. Russell Simmons and his staff for creating a banking system for peoples who had a hard time getting majors bank accounts. I join the RushCard Family in 2012 and til this day still there. I read good and bad comments but they have nothing to do with me. Yes they do if they can go out their way to satisfy a customer. Now my bday is in June it's the 26 and I fell in the category with getting my payday before the first with direct deposit. Every year before the first I get my deposit on my birthday. It may not fall that way for everyone. But I am a satisfied customer and will never leave RushCard unless they go out of business.

RushCard is awesome, but can I please win something. I been active with RushCard for a while now, I would like to be acknowledge for that. But again you guys are awesome. Also RushCard should not charge fees for ATM.

I've been with RushCard since 2015. All of a sudden I receive a credit from my apartment complex for over paying my rent and it's fraud. I was told my funds would be released in 2 business days and here it is 4 and my account is still on hold. I'm being told different things by different people and it's unacceptable!!! I will not send identification because it wasn't needed to open the account. I really feel like they don't have my money and they are fraudulent.

You guys are great. There are a few times when I'm online and there is a bit of a language barrier... other than that you guys are awesome. What I like most is you guys are fair and you guys are calm when dealing with customers. I've had my share of run ins with RushCard and things were always handled.

I love my RushCard, get my money on time and don't have to wait. Thanks Rush. I can always get my questions resolved quickly and they always ready to make sure l'm a very satisfied consultant and make everything easy.

Their customer service is terrible. Never understand what the person is saying. I've called 8 times already trying to speak to a supervisor and they hang up the phone on me or put me on hold for 1 hour and they return just to hang up the phone on me. It's so unprofessional.

My card was stolen and used for purchases unauthorized. I got my money back and then the same company was permitted to take the money out of my account again. The card sucks. The company sucks. I have yet to get my money back. I am deactivating my card.

THE PROMOTION that you have and that we qualified for how does the whole thing work as getting entered as a drawing. Then the card reimbursement that was suppose to go back on my card never got back on there.

I called because I had money removed from my account without permission and I have been on hold for 46 minutes waiting to get in touch with the claims department! I am trying to get my money back! I would really like to have someone give me a callback about the matter. I am still on hold with you guys waiting and it seems like someone isn't ever going to pick up the phone.

I received funding from the government and RushCard made me jump through hoops to verify my identity which I did in the timeframe that was given. Every time I called to see when the funds would be released I was told they needed additional verification which I provided again. Needless to say I still didn't receive my funds. NO MORE RUSHCARD FOR ME.

I've been a customer since 2009. Overall I've not had any issues with RushCard. I love it, it's easy and I get paid early which is most important! Customer service needs a little work, I don't always feel confident when speaking with the representatives.

My card was being used with my authorization and I needed to pay my rent. Instead of the CSR letting me get my money off they locked my card. Now I have to wait 7-10 days to get a card and my rent will be late which means I either have to come up with the late fees or be evicted. No one cared and just hurried and rushed me off the phone with no empathy at all.

I've been a member since 2011. It is now 2017. I have not had any problems with RushCard and problems were resolved within a timely manner. Thank you RushCard. I have suggested RushCard to various people and was told they would think about it.

I have yet to receive my payroll early 2 days before payday. I was told I was set up and never was. I wish I can take my 10 back for the rep who set me up because he completely lied. I hate you dont have a live person to speak to when there is really something important. I hate RushCard svcs and they suck.

I had $30 on my old card from a referral from Eric Hall-Oliver but it was not transferred to my new card no matter how many times I contacted RushCard. I have been a member for a while but did not use the card because it was hard to register and then use the card.

Customer service is terrible, the lines are always busy and I'm always waiting for at least 45 minutes. Trying to remove a fraud charge from your account is absolutely ridiculous, the agents have no idea how to do their job obviously.

Great experience with RushCard. Received card in the mail very quickly. Enjoy receiving text messages of balance. Like being able to have access through app. Like all the alerts. RushCard allows you to do direct deposit for tax check and receive couple days earlier.

I moved in February and last month, April, my card was expiring but my new card had already been sent out and sent back to RushCard. So I had to locate my card. I went online with the customer service online. And last week I finally got my card.

You have zero customer service. Unable to talk with actual person. I'm considering changing to Netspend. Too difficult to do business with frustrating card. I have sent emails requesting a call from customer service many times. I never once received a call. You need to start putting your customers first.

On my Rush app it shows my card 1st. My card said it has 1.61 on it now. When you bypass the card it shows that my direct deposit has been posted but the money on my card don't match the posted money in my acct. Now I talked to a representative. He did an okay job but when I asked for a supervisor he had me on hold for 10 mins then it sound like he just transferred me over. I was on hold for 20 mins. He never checked back in with me or anything. Then I had to call back to be told that there was no supervisor in at the moment. I'm irritated that RushCard let this happen and I've been very loyal since 2012. I felt very unappreciated to have been a "valued customer".

I would like to say I like RushCard and I have been a member since 2005. I love how you get your $$$ days or a week early. I do appreciate that. The thing I don't like is y'all teamed up with Ingo and they charge $5 to get your $$$ in mins and it's free if you wait 10 days. That makes no sense to me but it seems like if your check is over $300 or more they charge $10/$20 to cash your check. Why is that? And that's a lot. Don't get me wrong. I know everybody has to make their $$$ but that's just too much to cash a check and it use to cost $3.95 to load your $$$ on your card. When did it go up $1? I hope that don't up anymore.

I called to see when my new card would arrive. He ordered it right away! I received it even faster! I use RushCard to pay bills, instead of my bank account. It's fast, easy to use, and convenient. I've never had any major problems, except for that glitch. RushCard did apologize and rectify the situation quickly!

I have been with the company for ten years now. I know if I were having problems I would have been changed my company. When I did have problems they were easy to correct. So for ten years I have no desire to change anything at this time.

My payday is on Fridays every week. I woke up Friday to no deposit. I talked to Customer service several times on Friday. They kept telling me that my employer had not sent my deposit to them. I contacted my employer and they informed me that they had in fact sent my payment like they had every week with no problem. They even emailed me a verification of my direct deposit number. Called CS again and they told me to wait until later that it might come.

It’s the best you can get. It wont get no better. Money come early on the card. It tell me when it’s posted on the card. I love my RushCard. It’s the best you can get. Never in life would I thought that the RushCard was so good!

I have had 5 card though Rushcard and they have close all of my cards. And when I call they tell me that back office close my card. They tell me they will email back office and they will contact me. But no one has contact me. I feel that there is no back office. I feel Rushcard are liars. And I even tried to get another card they tell me to send information and I sent information and they tell me that they don't have it even when I send it to the fax number they give online. I am very unhappy with them.

With RushCard, I get paid two days earlier. I've also been able to use it for paying bills or buying online and it's convenient. Also, I use the direct deposit option and it's easy. But I had to call them before to fix purchases that I didn't make that they approved and I was upset because it took a long time. Their people weren't knowledgeable because they couldn't understand what I was trying to tell them. I explained to them that I did not authorize the transaction and I should not have been taken out my money. And instead of believing me, they believed the people that took it out so, I had to fight for that and instead of immediately putting my money back, I had to wait for almost two weeks. I had to go through too much but I eventually got it back, 10 days later on the bill short.

I went to Walgreens and loaded 500 onto a MoneyPak to place on my RushCard. It's been two days. I need the money to rent a car or flight to get home to Alabama. I am in Atlanta stuck. My money is tied. It told me to submit my ID. It's been two days. Why are they holding my money. I called and couldn't get help after 2 hours on the phone. It's money and I can't GET MY MONEY. Please give me money.

Good thing I'm not an unlucky individual and have to bank with these idiots. But I have made the choice to use them as an card I use for shopping online instead of PayPal simply because you can transfer money from card to card. It's suppose to be great and easy. Wrong. You idiots are keeping my money pending to an purchase I canceled over 5 days ago. I called to speak with an mgr to have it released (never got them by the way) and I'm told, "Oh it takes 10 days" by the rep. I explained to the woman your websites says otherwise only to be told to wait til today around the same time. Guess what it still not here. But that's perfectly fine. When I get my money I'm pulling everything the ** off this card and switching back to PayPal. Hell, even PayPal refunds the amount to your card within less than 5 days.

I’ve been a RushCard holder for a couple of years and I use it mostly for direct deposit. I like that I get my deposits three days early. I get paid on Tuesdays instead of Fridays, which is much better than any other prepaid cards. I recommend it to everybody.

Been a RushCard member since 2016. Signed up due to 50 dollar promo. It’s April 2017 and I still have not gotten my free 50 dollars for reloading or direct deposit. Called twice and told I qualify and a email will be sent to corporate. 30 days later still nothing so I called back. Was told the same thing and when I asked go speak to a supervisor during norm business hours they told me none was available! I have my paycheck deposited into my account every week and to tell me no supervisors are available is not reassuring at all when it comes to my money.

I had enrolled direct deposit just recently. My employer had turn in the form the day before I got paid and told me most banks usually wait 72 hours. I have waited 72 hours and I have not got my money! I heard good reviews and experiences with RushCard. I need HELP. I've called the toll-free, not much help. I've emailed relentlessly and still nothing but an code or inquiry number or a ticket number for what?? I need my money asap.

I called and asked about a charge on my card, the operator said I should file a dispute, so I said OK. What he didn't tell me is that my card would be put on hold and I would need to receive a new card. I told him I didn't want to do that but he said it was too late. All my money is on that card, it has been 7 days and I still haven't received my card. When I called and asked them what I should do for $ they told me to borrow it from someone. When I asked them what is taking so long to deliver this card to me considering I live in the same state, they couldn't answer my question because the supervisor informed me they are in MANILA!!! They had no idea where Ohio was.

IRS said they sent my refund on Tuesday at midnight and Rush Card never posted into my account... They said I have to wait 7 business days. They didn't even look in my account to see if there was an error. I spoke to IRS 2 times. They confirmed my refund was sent 3 days ago.

Refunds for hotels - I was told that there would be a 7 day hold. Now I get told it's a 35 day hold and they have to wait for my hold to expire. I'm done with RushCard. Been with them years. Everyone with prepaid GO TO AMERICAN EXPRESS. THEY ARE THE BEST.

It pains me to write this review but I feel compelled to do so on behalf of our citizens who do not have access to traditional banking services. I have been using RushCard services for roughly 5 years or more. In the beginning, I was very pleased that I had access to my paycheck two days before my actual payday. I was also very please back then when I called or inquired concerning incorrect transactions or what I deemed as errors on my account. I actually got to speak with a human being and resolved my inquiry quickly and with much satisfaction.

Very upset over the fact I can't get anywhere with customer service. And seem not to care. I have a huge hold on my card. The store doesn't have it. And said was my card. Now when I talk to anyone I get nowhere but a repeat. I seriously need my money of a hold it's taken too damn long. And no one will do anything to help me. So I will be moving to another company.

This is a vulnerable company. They steal your money. I had a dispute and they did not help me get my money back. They did not talk to me. I did not receive the so called disputed form or nothing. They let my 600 dollars go down the drain. I needed that for bills and I have kids to take care of. Service is horrible. I dont think you should bank with them ever. Someone stole my card.

Horrible service. Been with them since 2009 last year. I had to do a dispute because they took money off my card. They did not refund my money. Then this year somebody stole my card number or something and took 1469.00 off of my card and see I can't take that list. I sent in verification saying I was out of town around the time my money was tooling off my card but RushCard just keep saying they don't see no errors while clearly I see a lot of errors that happened. I refuse to let them just set my case to the side and lose my money. I would not recommend them to nobody. I talked to the people in customer service that can't tell me nothing. I talked to supervisor. He would not give me his name or nothing. I am very furious with company and I'm going to the news and the BBB and I need some explanation.

AREAS THAT NEED IMPROVEMENT: In order to actually receive help by a live representative takes way too much effort on the customer's end. I don't want to have to search Google, Bing, Facebook, and Forum posts to find a number that actually connects... If I press 0000 during an automated call I want a representative on the line because I am done dealing with automated robots. If I input the wrong code more than twice I should NOT be hung up on. RIDICULOUS!!

I have been a RushCard member since 2009 and I think ATM fees should be less once a member reaches a certain point. I am really considering of changing banks because I'm losing more money with ATM fees, like $400 per year. Loyal customer.

I've been a RushCard holder since they first came out, and I've been able to manage my finances better using it. I recommend it all the time. I use it to pay bills and make purchases online, and it's been very convenient. I was also getting paid two days early, but that stopped because of the payroll system we have in my job. I've spoken with customer service in the past, and it's a hit and miss, but they’re really nice most of the time.

I have been a RushCard member for 4 years. I am very satisfied with their services they provide. I use them for my employment payroll as well as when I file my taxes. I recommend them to all my friends. It's an easy and no hassle card to use. Get your funds early with a minimum maintenance fee. Love RushCard. Loyal customer.

I’ve been with Rushcard for 12 years. It’s a good card and I use it all the time. I pay my bills with it and sometimes use it for hotels. I also use it for direct deposit. When my card wasn't working, I contacted customer service for that and they took care of the situation.

RushCard has opened many opportunities for me because I don't have good credit and I don't have a bank account. And I also didn't want to have a bank account. It's also convenient and it works for me. I've been able to put my savings in order. No additional fees, it's face value. It is what it is. Moreover, I can use my card to purchase online and to pay for everything.

I don't have a problem with getting my money on my card, my problem is every time I call in to customer service with a problem I can't get any kind of resolution to the problem. I had a problem twice with a problem with a charge on my account and all I wanted was for them to cancel the charge and put the money back in my account but you have to go through so much and it takes a long time. I still have not gotten those matters settled.

When I first started with RushCard I use to get my deposit up to 2 days early. Now I get it a few hours before pay day. I use to love it because I use to pay my bills before due date. Also to load the card with MoneyPak they say fast and easy. It's a lie. Before they asked for no ID. Now you upload your ID and have to wait up to 2 days for they can fund your card. So disappointed. :(

I’ve had RushCard for a long time. However, there was one big fiasco that everybody knows about because it’s all over the news where direct deposit was there, but some people were affected and some were not. But just recently me and my family had this engagement planned. I went to the store wherein I had to buy another pair of pants. I went in the store and they had this Rush Gold thing where customers can put money to the side to save it for later use. So as a safe and security mechanism, when I got my direct deposit, I transferred all my funds to the Rush Gold account. If I lose my card or if it’s stolen, the person cannot get access to my funds. So, every time I get to do something, I would transfer the money to one of the cards.

I love my RushCard. Wish I would get more Rewards for using it. It has his perks. I enjoy being able to swipe my card and not have to worry about what my balance will be because I got a text every time I use my card.

I like the color of the pink Baby Phat RushCard, so that's what I ordered. Ruschcard's best benefit is that I'm getting paid two days sooner. It's really convenient to use it to make online purchases or pay bills online. I use the direct deposit more frequently because sometimes I can't find the reload location. Although it's not far, their system isn't working in some of the places, so I just deal with the direct deposit. Last year, they had to hold people's money because something was wrong with the system. But besides that, they've been pretty good for me.

Hotel had a hold on my funds, when I checked out they charged my card for the total amount and released the authorization. RushCard refuses to release their hold even though hotel charge has already cleared my account. It's been days of emails, calls, and faxes and I still have not had my money released by RushCard. I have been a customer since 2007 and I will never ever use you again.

My fault, I lost my RushCard accidentally. It happens and well that is where the fiasco begins. Try to get a replacement from Rushcard through the New Delhi call center that is used for this business. How many of us remember the CVV number from any credit card we use, not many of us. I have 3 paychecks tied up with trying to get a replacement card, I have faxed specific requested items 4 times and was told it will take anywhere between 6 hours and 24 to 48 hours for the items to be verified. Then I was told that the fax machine was not operating and I need to login into my account to send them the forms for a 5th time. I never, ever realized how difficult it would be to get a replacement card from this company. DO NOT USE THEM, THEY ARE NO GOOD. Heed my warning and stay away. After 3 weeks of legitimate effort and literally HOURS on the phone, I still have not received a replacement card to get to MY money.

I wasn't able to speak to a person when I called in to your copy for some help with my situation. I feel that was unacceptable coming from your company and me needing some help with my issue that I was having.

RushCard is holding onto my money for over 30 days and will not release it. Because someone that I don't even know transferred $300.00 onto my card. I have called them consistently and I keep getting "I'm sorry" & "it can take up to 90 days." I have a sick, disabled husband and a child to feed and take care of. Now my car is being repoed and I'm about to lose everything.

I really don't appreciate the fact that I can't load more than $500.00 at a time instead of the $999.00 that I use to be able to load just for you all to get two loading fees. I can't pull out as much as I want everyday. If I have to pay the fees anyway I think that I should be able to pull out of my account whatever I like and take the load limit back up to $999.00.

I have been a RushCard holder and member for almost 10 years and I have absolutely no complaints!!! It is a reliable service and after I figured out how to reach a live person it has been even easier. Great assist.

Rushcard has been a good company to me for the past 3 plus years. I have not had any negative dealings with them. Keep up the good work Russell Simmons. The company is great. I get my paycheck on time like I should and everything.

It seems impossible to talk to someone live. How can I update my address info if all I get is a computer. Not good at all. Not sure how to change or update my information when you can't talk to live person.

I have been a customer of Rush since August 2008, and they have very incompetent customer service representative. As of 2016 they sent my card out to the wrong address and tried to put the blame on me as if I didn't update my address. I called over 50 times and spoke several different representatives, each time I got a different answer with no resolution. I asked for a corporate call back and never got a call about this issue. They wouldn't give me my same card number back that I had for 8 years, attached to all my billers. They sent me another card without my consent. After going back and forth with them for months I said forget, so as of this month I had been trying to transfer funds from my card to my husband card and got exceeded transfer limit.

I love my RushCard. Only thing they give us false information like if we get our tax money on our card we get double. Now that's a lie. I did mines in didn't get none back. That's not cool.

Hold time was horrendous so I hung up. The last time I requested this dispute form the same thing happened. It's as though you do not want to process disputes. People don't have time to hold for 20 minutes or more. Very dissatisfied with this service.