RushCard

I disputed a transaction in March. They gave me my money back after like a month and then three, almost four months later took the money out my account 250 dollars and when I tried to talk to an representative she couldn’t give me any answers. She said they can open my case back up but I’ll take 45 days for them to get back to me. Rush is garbage. They rip people off and don’t do what they supposed to do. I would never recommend them. I give them two thumbs down. I advise anyone to take their money out. I’ve been with them since 2004 and this is how they treat their customers.

I submitted everything asked of me to update my address and phone number. August 14th I received an email stating nothing else was needed and to allow two to three days for update to be complete. This email was received on August 16th. I have been calling Rushcard lost/stolen card department for update to have my replacement card mailed out every day since August 18th and every representative and supervisor informs me the same thing that they are submitting follow-ups and to call back in two business days for update to be complete so I can have replacement card finally mailed out but still nothing. Today is Thursday September 1st.

I have been a loyal RushCard customer since 2003... Recently my money was taken out of my account without my permission. $150 to be exact... They are refusing to give me back my money and have the nerve to act like everything is going to be back to normal... After being with these people for my direct deposit all these years I've decided to stop my direct deposit and go somewhere else..$150 might not be much to anyone else but to me it is because that's my social security money that I use to survive off of which my check is only $840 a month..

I have been a customer of theirs since 1999 even though I left them for a week in 2004, I have remained a true and faithful customer of theirs, through the changes and technical issues causing customers no access to their funds. I refer a lot of people to them. I have been married 2 times since I became a customer in 1999. I married last 5/9/2015 and sent them the documents for verification with no issues and have had no problems with Rushcard about it. All my Direct Deposits have gone to Rush and I last worked in April 2022, no problem with Rush processing my deposits.

This has been the most stressful and difficult company I have ever dealt with and is a borderline scam. I was granted power of attorney for my uncle’s financial matters as he is suffering from advanced dementia. He could not recall his verification info to allow me to access his funds for him which are directly deposited by social security. I now have to use my own funds to take care of his financial obligations as RUSHCARD is dragging out the “verification” process, that will take “1-2 business days to complete“ (it's going on a month now!) despite the fact I already uploaded my ID, my uncle's ID, his SSN#, the Durable Power of Attorney info, the updated email and phone number they state are required and a letter of explanation.

I got hacked by google on Rush Card so I voided the account. They refunded the money to that closed acct. I’ve been trying to get a paper check since October. Now Royal Caribbean refund me to that acct so I have 313.00 sitting in that account. EVERYTIME I called some foreign (non American) representative says the exact same thing. "It’ll be sent in check back in two days." Then I email them, got some standard reply saying the same thing. I truly thought a bank should send you a paper check on a closed account. I SWEAR I FEEL LIKE THEY HAVE A SCHEME TO HOLD YOUR MONEY. I’ve been with them since 2007. I’ve never gotten good customer service. It’s VERY DIFFICULT TO GET HELP. I contacted Metabank. Their response was to contact RushCard but it clearly says it’s run by metabank.

I was on the phone with RushCard when 5 transactions totaling over $250.00 were stolen from my account unauthorized. While on the phone there were several representatives that were rude and very unprofessional with attempting to charge me an additional $35 for processing a new card and then telling me I have to wait 7-10 days to even being dispute of the funds that were stolen from my account. I have been with this company since 2006 and have never had such a worst experience with customer service. Representatives acted as if they could not hear me, hanging up on me and being very rude. There is still no resolution and I will be contacting the authorities for stolen charges and while also pursuing legal actions with Rush Card. Very unacceptable and very unprofessional!

On December 24th, 2021 I was on my RushCard online account, and I made a card to payee transfer to my T-MOBILE MONEY ACCOUNT in the amount of $ 101.97 and another transfer to the same account on 12/06/2021 in the amount of $ 25: Which Rushcard stated that it would be delivered on 12/03/2021 & 12/06/2021, but neither arrived to my T-MONEY MOBILE ACCOUNT.

I have been a customer for 11 years and most recently had a dispute filed back on Oct 5, 2021 and should of had provisional credit back to my account but the dispute department said I exceeded the red return of their forms which they sent me on Rushcard Cover letter which clearly stated to return within 10 business days.

There’s 91.00 taken out my account from google. I have contacted google. I also, have documentation that I didn’t make any recent transactions from them. I have email RushCard multiple regarding my money. I don’t have any money left and have bills to pays. They were no help. In my opinion this is stealing I didn’t authorize anyone to make this transactions. I cannot speak to their customer service because the automatic system doesn’t recognize my last 4 digits of my card. Could someone please help. I have been with them since 2012 I would have thought they would handle situations like this better than they are doing.