RushCard Reviews

Good afternoon! Hope all is well. Let me preface this by saying I have been a RushCard customer since 2003. It has frequently been my preferred source for direct deposit and processing credits/refunds. You simply can't beat the 2-day early deposit and immediate credits to your account/card for returned items. My perception changed however in December '17. Upon processing a return for credit to my account in December, it seems that now Rushcard will actually debit/charge your account for the return amount and then credit your account for the same amount. Thus creating a "pending" hold/transaction on your account for 3-5 business days. The credit does not post immediately anymore as it did on my account for the past 15 years.

RushCard is by far the worst prepaid company. I recently made a purchase with my bank debit card and when I returned the item, I asked if the money could be put back on my Rushcard. Everything was fine and the transaction went smooth. Within three days the money was credited to my account, but RushCard blocked my account because of “suspicious” activity due to the return that was made. I then sent in my receipt showing I had made the original purchase with my debit card and a customer service representative said my money would be available within 24-48 hours. Here it is days later, and the CSR is saying corporate has to unblock it. If I don't receive my money soon I will kindly filed many complaints with BBB. This is ridiculous and I'm ashamed to be a customer of theirs.

I have been a faithful member or RushCard since September 2016 I believe. Never had any issues until now. On January 18th I called a merchant to pay a balance owed which was $137.06. While on the phone with the rep she stated she received 2 errors and she would write down my information a send to another department to process. I was checking my balance as she and I were on the call and said why do a see to pending charges in the amount of 200.01. She stated she did not know because one that was not the amount she was attempting to debit and she receive errors when attempting to run the card. So I explained to not send to your other department. Let me call RushCard. This the start of hell!!! Called RushCard customer service and spoke to a rep and they stated needed the merchant send an authorization form to fax # and they would release the charges then.

I called in order a new card and the lady told me it would be a $5.00 dollar charge for the card to be sent out, so I told the representative never mind because I only had $4 dollars and some change in my account. At that point the representative stated that was fine because they wouldn't take out my account until next week when I got paid. So, I said go ahead. Little did I know that they were going to snatch my last few dollars that I was planning to use to get my prescription, I would have still said no. So I called the office back to cancel the order and they tell me there is nothing they can do. Well I'm sorry maybe $4 and some change may not be a lot to some, but I'm on a fixed income and that was my last and I needed for my medicine. So if that can't hire people who can speak and understand English first of all and know the company policies, then they don't need to be working there. This is not my first problem with them, but I'm fed up!

issue has been resolved after having to express my concern on consumer affairs but was getting no where with the customer service department. happy that my card is on the way and that they promptly took care of the issue in a timely manner. i am in the middle with being satisfied because one bad experience is all it takes. i have learned my lesson and i will be closing my account once i receive my new card.

I will be closing my accounts with RushCard. I have been a customer for 2 years. Today I contacted them to have a transaction disputed on my account. I made a purchase online and have tried to cancel and contact the merchant repeatedly with no success. I'm scared that the website may have been fraudulent. I asked for them to disputed the transaction and they told me that they can't help me get my money back. If I can't get in touch with the merchant then there is nothing they can do. I have used other prepaid cards and never heard of this. This lets me know as a customer I am not protected. I would suggest not using this card if you plan on purchases services and good because if something goes wrong they will not be there for you. Walmart MoneyCard provides better service to their customer and protects them a lot better.

On 1/18/2018 I used the same atm I have been using for some time now and noticed I was charged 18 In atm fees from RushCard and I tried to look up the atm locations just to make sure but their system was down. So I called and ask Why Their system was down and they told me they were updating their system but that I could still use MoneyPass atm locations Which my location was listed on there. And I did call customer service today (1/19/2018) but they were no help and refuse to let me speak to a supervisor twice. And I tried to contact someone at the corporate office but my call was on hold for over 30 minutes and disconnected.

RushCard as a prepaid card service, is a decent company to go with. I first joined RushCard in April of 2017. I enjoyed the service and wanted to share the services RushCard offers with others I believed could benefit from having a RushCard. I shared my code with friends and was able to get 95 approved referrals. I was credited with the $30 Refer-A-Friend bonus as each friend activated and made a qualifying deposit onto their card. The problem that I face is that I reached the $600 (20 Refer-A-Friend) limit, but 15 friends over this limit activated their card and loaded the appropriate amount on to their card. I was not given the payment for these 15 friends. The yearly amount is suppose to reset on the 1st of January which it did, but when the amount reset, they also changed the terms to receive the Refer-A-Friend bonus (all of my referrals were done prior to the change in terms).

Rushcard is the worst! We have been waiting weeks for our funds to available to us! Our account has been frozen without permission because we lost our card. In the midst of trying to locate it; our account was frozen and then eventually permanently closed. We sent in all documents that we were asked for in a timely manner and we keep getting the runaround. The agents keep telling us that there is no corporate office or number and that everything will take 1-2 business days. We have been calling for weeks and we keep getting the same story. WE NEED OUR MONEY NOW! WE HAVE BILLS TO PAY AND ARE ON THE VERGE OF BEING PUT OUT OF HOME! PLEASE HELP!!!!

I returned 2 items on Saturday January 13 - the amounts are placed back on my debit card. However I see the credits blocked debits for the same amount - causing the money to not be available. I called and was told it was a “known issue” and that it can take 72 hours to be removed? I am very upset and will be filing a BBB complaint!!! This makes absolutely no sense at all!

I'm extremely upset about the RushCard I previously signed my parents up with the understanding that once they load $20 on card they receive $30 and I would receive money on my card for them using my referral link. Well NONE of that happened and not only did my parents get charged the $3.95 to load the $20 on the card but when the balance was checked another $3.05 was taken from the $20 that was supposed to be on the card and I've been trying and trying to get an actual live person on the phone and it's just impossible and I'm extremely upset and feel this issue needs to get resolved. I've also emailed RushCard and no response. So if anyone can help me out or knows how to get ahold of a live agent I'd really appreciate it. I've NEVER had such a hard time getting an actual agent on the phone as I have with this.

I have been a loyal customer until Dec of last year. They closed my account then they keep saying they can not read my ID. Sent it thru fax, phone, my computer and just sent it priority mail. How TH can't they read what was sent thru mail? I need my money. Rent is way past due. Am going without my normal stuff.

My debit card was set to expire in January, I called in December to replace it and here we are January 11 and still no debit card. I went to Walmart for groceries, tried to swipe the card twice and it didn't work. The cashier said it looked like there was a lock on it, I also tried to pay my phone bill through Cricket wireless and it also wouldn't work.

Well I moved to new home and since I don't remember my online account information because I never used it RushCard does not want to send me a new card. So now I will be in a homeless shelter with my two small children. I've sent RushCard all the documents they asked for and still nothing... They keep saying, "We will make sure this the last time you have to call. We will fix this." They even noted my situation as an emergency where I need my money but nothing yet. So dissatisfied. They can talk to me on phone about my personal info by me just verifying my name and birthday but are extremely private about sending my new card. I sure hope my renewal card fees are waived since I've been paying for faxes daily to meet their needs.

I applied to receive a RushCard using a promotion code offering 30 dollars to first time applicants. After receiving the card and loading money onto it I realized I had not received the bonus that was advertised. I attempted to call customer service, to be told my application was blank, until the woman on the phone told me there was indeed a referral bonus on my account that she couldn't find unless I remembered the code I entered. I gave them the referral code and they told me it was nonexistent which meant they couldn't give me the credits. The ongoing promotion was one of the main reasons I signed up. I then spoke to a manager who told me they can't do anything to help me.

RushCard is HORRIBLE! They leave you holding for over 10 minutes when trying to call and speak with someone! I've been trying to get my issue resolved for over a week now! RushCard deactivated my card without my authorization and charged my account $30 for an expedited card that I didn't order! After call that confusion and trying to get RushCard to refund the charge they shipped the expedited card to an unknown address in Houtson, Tx aiport! I have to receive a refund or another card until I pay for another card to be shipped. I was told they have to pull the calls and verify all this info and it can take 1-2 business days! It's been almost a week including the holidays! I have no access to my money! Can't pay my rent or purchase gas, or food for myself or children! DO NOT PURCHASE RUSHCARD!!

I have been with RushCard since July of 2017. I called them regarding unauthorized transactions from December and I was told to send in a dispute form and within 10 business days I would receive a credit. I call them back and the automated voice tells me my claim was denied because they didn't see an error. Mind you I had been contacting them and even requested a new card within the process. Over $300 was taken from me by this merchant and I had already tried to talk to the merchant about it and nothing was resolved. They kept telling me if I wanted to reopen the case I would have to send another form and I informed everyone I talked to that was not going to happen because I've done my part and for a company to tell me the transactions were basically authorized are disgusting and unprofessional. I need corporates contact information IMMEDIATELY!!

I’m happy with Rushcard right now and I just referred one of my guys to them. I have three cards and I love that I'm able to transfer from one card to another really quick and easy. I leave one card with one of my daughters when they're home. A couple of years ago, we have money on the card and their system crashed. No one had access to their money for a whole week and a half but I still stuck with them after that because I understood the system. They made a public apology on air and I respected that. If I had to trust a prepaid card, I would trust Rushcard.

With RushCard, I have my pay earlier than my co-workers. However, I have issues with them. Last October 2016, I was working another job and I made a mistake on the account number so the whole check from that job which was $137 was direct deposited into somebody else's RushCard account. And actually, I haven't gotten that money yet. I have been waiting and waiting. Also, I referred six of my coworkers who until now are using Rushcard but I have never seen any money from the refer a friend for $30. It's like false advertising to a certain extent.

Instead of reading off a script and hurting people's pride and soul show empathy. RushCard replaced my card a day before my payday. I tried to tell her but in her non-english speaking, "Ooo I'm sorry it's done". I haven't ate in 3 days. It's Sunday. Mail doesn't come again until Tuesday. I even have a RushCard active in my household. They could easily transfer but still no. RushCard doesn't care about their customers is what this paints a picture of to me.

I haven't been able to access my mobile account for two weeks! I've sent all documentation still getting the runaround! RushCard is full of **. I don't recommend no one ever uses RushCard it’s a ** service. The hardest thing to do is talk to a person.

It’s easier for me to take care of my finances with my Rushcard, plus my sister had it too. Instead of trying to go somewhere and pay my bills, I can just take it off my card. It’s very convenient. However, I had to get a new card because someone went in my account. I talked to a couple of their reps and they were friendly. I told a lot of people about RushCard because it actually helped my boyfriend with his credit. I’ve been with them for a while, so I’m pretty much satisfied with it.

RushCard States you get your pay 2 days early, but you really don’t. I have had RushCard since 2007 and I have had 2 or more cards. I had a issue where I couldn’t get access to my pay for a week because it said pending. When I called the customer service reset my account. I was frustrated. I was leaving out of town and had bills to pay. RushCard isn’t all what they say they are. You get charged for atm fees they claim are free but they are not. After this pay goes on there I will be using a free bank account. I’m actually losing $10-$20 a month going to the atm and making purchases. If you advertise you get paid 2 days faster then make sure customers get paid 2 days faster.

RushCard was the first prepaid card I tried back in 2011 and I liked it. I normally give up on things very easy but I've had RushCard for a while. Whatever money I put on there, that’s all I got to use because I had a problem with that with my bank account. With RushCard, I could manage my finances better and I don't overdraft. I always use it online and it’s very convenient for me because it's a card. The only thing I use more frequently is the direct deposit which is very easy to do. They also have this thing where you can load a check which is awesome. RushCard is a great card to use and I even tried to get my sister to sign up for it but she already had a bank account. A lot of people don’t really know the greatness about prepaid card but I would definitely recommend RushCard to anyone.

On 12/21 I went to return an item to Target to get a refund of $29.99. I returned the item and $29.99 was credited to my account then RushCard debited $29.99 from my account. I called customer support and they said it was a known issue and they sent in an escalation and the money would be back in my account within 24 to 48 hours and this was on Thursday 12/21. I called on Saturday 12/23 and another customer service rep told me they sent in an inquiry for update and the funds will be credited back to my account before 12/25. I have been with RushCard since 2013 and this has been the worst experience I have had and especially for this to happen during the holidays and not even be resolved in a timely manner. I highly doubt I will see my money back anytime soon. If and when I do I will most likely close my account. This experience has left a really bad taste in my mouth with this company.

My rate is 0. My card information was stolen and used on over 700.00 of identical unauthorized charges made at Google on 11/24/17. After reaching out to RushCard and Google I have been given nothing but the runaround. RushCard had even initially denied my dispute all because I have myself used Google before, but only ever from my Google account and never any more than 9.99. They told me they would research the situation and apply a credit, but told me 9 days later that it was denied. Only problem with that, was that a day later after the incident Google had already did and completed their investigation and came up with all the charges were unauthorized and was willing to refund all monies and has even said it on conference call several time with a rep. That being said in nine days if RushCard would have did any or just a little research for real they would have known that and I could have had my money by now in credit or true form.

I've been with RushCard since 2004 but I considered going to another prepaid provider. RushCard is wishy-washy; some days, they're okay, and on other days, they're not. I used to get two days of pay before my actual pay period, and I'm the kind of a person that lives from check to check, so two days in advance comes in handy. However, for the last few months, I would usually get my check on Wednesday morning. Now, I don't get my check until Thursday midnight. They were always lying and talking about not having received the check. I've been with the same guy for almost nine years so the payroll department hasn't changed. Something is going on with RushCard and it's like they're slacking. There is no reason for them to hold the check, but I feel like they are doing it.

I’ve been a member of RushCard since 2010 but on December 8 2017 I had to call in to get another card sent out to me because all my numbers rubbed off my card so I’m unable to do anything online like Pay my bills that are adding up because I don't know my card number. I’ve talked to three different supervisors and they all have told me three different dates that I’m suppose to receive my card that I had to pay for. That I still haven’t received yet. This doesn’t make any sense at all. I’ve been a member too long to even be going thru this with them and I need to know what to do because I’m really about to just tell them to send me all my money out of this account and find another card service to use.

I got tired of dealing with banks. I tried RushCard and I've been with it ever since 2011. I use direct deposit and the money comes in a couple of days early. I love that. Also, being able to pay bills online or make online purchases is very convenient because I work two jobs and trying to get home and get off in time when I can is hectic.

This company is horrible. They close my account and did not tell me why they close my account. I had over $500 in my account and they sent me a check of $100 And it's been 5 months and I still have not received the rest of my money. They've been telling me to wait 5 to ten business days each time I call. I have called Every 2 weeks 5 months.

I have been with Rushcard for about five years. I had issues with getting approved and they were my only option. It's just that I couldn't access their account one time, but they reimbursed. While their customer service team is okay, I did have a lot of issues with connecting as far as calling customer service because something is wrong with their card or I need to change the address. Also, when you call for customer service, it’s unavailable. You just keep trying until you get frustrated, hang up and try to see if you can get them again, but that is very frustrating. But even though Rushcard takes a dollar off of every transaction, I love that they reimburse you at the end of the year, especially when tax time comes. Then you get a bonus for referring friends or you open a new account, or you’re transferring your government assistance. I will recommend Rushcard. I had a conversation with my friend and I was like, “I love my Rushcard. This is the bomb."

RushCard is the ABSOLUTE WORST! I ordered a card replacement on December 9th. It is now almost a week and a half later and my card STILL HASN'T ARRIVED. I don't understand why it takes so long for a replacement card to arrive. Most Banks will send a replacement by the next day and free of charge as well. Their customer service is also a joke and literally just said "Too bad". Thanks to RushCard, I'm now late on my bills. I will be canceling my account whenever this card arrives.

Rushcard has caused me to have no access to my money to buy my four children presents. I had called due to a transaction that was not approved by me whatsoever which was from U-Haul which I used almost 2 months previously. When I called to report after speaking to Uhaul the agent from RushCard cancelled my card without my knowledge. I advised the rep at the beginning of the call that I had moved but he had cancelled my card. Advised me to go online to update address knowing good and well that once he blocked the card I couldn't change my address or order a new card. It is almost Christmas. I have Four children that I have bought nothing for yet but what I was advised is that I would need to mail them my social my ID to now get my new address in the system just so they could send me a new card.

We have been with RushCard for over a year now and every time we seem to have an issue with our direct deposits nobody seems to be able to get to the bottom of it. My payday was 3 days ago and I still have not been paid and my company has released my deposit. So I have been on the phone with RushCard for 3 days trying to find my money and nobody can seem to get it right. Not to mention every time you call it is someone that don't speak very good English. So needless to say we are probably done with RushCard?

I realized my card was expiring so I called into customer service to update my address and requested for a new card. What the customer service rep failed to tell me in the beginning that the card they sent me was the SAME numbers as the one I still have. I found this the hard way when I tried to order food!!! If I would have been informed about this from the beginning I would have NEVER requested a reissue of a new card. The second rep I talked to wasn't able to do anything and told me I just had to wait.

I like RushCard because the money that I have deposited from my direct deposit goes on a couple days sooner than my bank. That helps out sometimes when I’m in need of cash. Although I still have a regular bank account, I just prefer RushCard and I use it for different things when I travel. I have four cards and some of my kids have it also. We can transfer money back and forth quickly. It only cost a dollar which is better than other places. Customer service is very flexible and very friendly. They take care of whatever I need. I always recommend RushCard to people and got a lot of people to join.

RUSHCARD CUSTOMER SERVICE IS TERRIBLE!! Been a member since 08 and I regret it every year. I called customer service to dispute a charge and “JOE” tells me he is canceling my card with my funds still on it and that I have to wait 7 days for a new card! I did not authorize this and was told I should’ve known this was going to happen because of some paperwork I was given when I got my card in 2008!! I HATE RUSHCARD and the inconvenience that comes with this company. So now I’m moneyless for 7 days and all they had to say was sorry! Once my new card comes I’m taking all my money off and NEVER USING RUSHCARD AGAIN!

I have been with Rushcard for nine years and with it, I get paid two days earlier than I used to. I always have been to be able to switch over. Now I have two cards so I do it in between and transfer money from one card to another and it’s easy that way. I can’t use the one other card because the back on it is messed up and I had to send for a new one. But I still can use it to pay for things online. I use their direct deposit option and have added money to the card plenty of time. Every time I call them, their reps help me out. I have a good interaction with them and they never let me down. When I lose the card, it comes right on time but we can get it two days early if we pay the extra little fee. It’s convenient and I always recommend it.

I like Russell Simmons and it’s a great thing I get my checks a couple of days earlier through RushCard. I have used the reload option but I used the direct deposit more frequently and both are convenient. RushCard sends me too many text messages and e-mails about things and promotions that I don’t even qualify for. I only signed up for notification when I get a direct deposit or daily balances but they have become a whole other monster. It’s a losing situation because if I disconnect the notification for the e-mails and the promotions, then I don’t get the direct deposit and daily balance e-mails. Also, I have talked to an employee of RushCard and it was terrible because it was hard to understand him. Now, it has become hard to get to an actual person.

My boyfriend has RushCard. RushCard to RushCard transactions is a lot easier. I also usually do direct deposits which are easy and on time. However, certain people don't accept RushCard, like I can't use Uber. Also, I was told I could set up an extra card for my daughter and I've sent in all the information, like her social, my social, my ID, and I have received nothing. Our information is out there and that doesn’t sit too well with me.

My son has been a RushCard user going on a year, he referred me a few weeks ago for us both to reap the incentive/benefits for me to become a cardholder. After following the instructions as well as watching the tutorial we both have yet to receive the $30 reward. I have made numerous searches to find a working number to speak with someone to no avail because there is no option to speak to a live person. This is beyond disappointing and we feel lied to, I think it's shameful to not be able to talk to someone, the live chat on the website doesn't even work, disgraceful.

I have been with Rushcard since 2009 and I use it to pay for personal items, dinners, movies and bills. I have direct deposit set up for it which is easy. I used to get paid two days early, but that stopped when my company switched to another company. Also, they charge $1 every time I swipe my card or I use the ATM. If we pay $5.95 a month to have the card, we should not get charged to do so. Other than that, RushCard is good and I recommend it all the time. In fact, I have a few friends that went to RushCard.

I always recommend RushCard. I've had it for about 10 years now and I get all of the typical things that I get while having a debit card. I use it all the time to pay bills or make purchases online and it's very much convenient for me because I'm a traveling nurse and right now, I’m on a job assignment, which is 16 hours away from home and I couldn't just go to the light company and pay my light bill.

I've been with RushCard since 2005 and I figured they would stop taking the $1 when I make a purchase or when I pay something but they still do anytime I use my card. I have all my bills coming out directly from my card and then I use it to purchase. But one time, close to the end of the year, they gave it back or gave me something back.

I already had a bank card but I wanted to get a little separate prepaid card. I saw RushCard in a Simmons' commercial and I was really excited about what he was saying. I was younger then and it was pink. I have RushCard for a few years now and everything is cool with it. Their reload locations are all over the place and I have recommended them to others. But the only way I can get to them, even when I simply want to talk about any kind of questionnaire and help me out on anything, is to go to the “My card got locked or stolen” option. So, it’s not a customer service rep that I'm going to talk to. They totally automate you which is the worst part and really frustrating. It would be awesome to be able to reach out to someone sometimes instead of just having to go through so much stuff, lie that your card got lost or stolen, then talk to someone who would tell you to go somewhere else.

Loaded a RushCard in May 2017, never received the money to that card, and still have not been refunded (DEC 2017). I've called too many times to count. I've had their customer service people hang up on me and there's no way to contact corporate. I've been told they are looking into the issue yet no one has reached out to me in ANY WAY for an update or otherwise. This company is horrible! This is a warning to all, AVOID THIS COMPANY AT ALL COSTS!!

My rate is a 0. My funds has been on hold for 3 days. Made hotel reservations for 12/1, got to hotel. Card was declined due to insufficient funds. Was told to have merchant fax over an authorization letter, which they did 4 times since no one ever mentioned all the information that will be needed on letter until my frustration appeared. I was told yesterday 12/3 that the authorization letter was finally received and accepted and I will have to wait till today 12/4 for the department that handle releases open so they could release the funds. I called and checked my balance and still my money has not been released. This is taking extremely too long to release my funds.

Applied for a RushCard after a friend sent the link for the referral bonus code. After a few days of not receiving the bonus, I called and spoke with "Yasmin". She indicated a cash load would be required to receive the cash reward. Called back 24 hours after the "bonus" did not appear. Spoke to a lady named "Sasha" who indicated the cash load had not been done appropriately and that I would not receive the reward, neither would my friend. After she kept apologizing... Pointless... I asked to speak with her Manager "Ned". He was of no assistance as he said he could not assist and that he could do nothing.

The "sole" benefit of using Rushcard over my credit union account is the fact that I usually receive my social security check 1 to even 3 days before the 1st of every month with Rushcard vs. 2 days AFTER the 1st of the month with my credit union. I've been using Rushcard for about 2 1/2 years now. The first two years were mostly trouble free; however, over the past six months I had two mysterious double charges and couldn't purchase food at a restaurant once even though I clearly had funds in my account. Neither the restaurant manager nor Rushcard could figure out why the funds would not disperse even though Rushcard reps confirmed the money and amount for the food was there. I had to go to an ATM to withdraw the funds. So embarrassing!!!

I had a lost card and reported it. The first representative told me to call back on the seventh day if I haven't received it in the mail due to the holiday. So I called back to move forward and now a different rep told me that now I have to wait until Dec 5th. I called in on the 20th of Nov when I reported my card lost. Why do I have to wait this long now? I live paycheck to paycheck like most adults do, and I have to wait another week? The customer service representative that I spoken today, was not helpful at all. No regards of my feelings, and did not care to really help my situation.

I've had Rushcard since I was 20 and I'm 37 now. I'm able to transfer money to someone who has Rushcard. I have two Rushcards and loading money is fast. I use it for everything. About two or three years ago, I had an issue where the deposits were not posting and the money was not available. There was some type of breach or issue that they had but I didn’t care because I knew that they’ll eventually put the money there. I really didn’t bother and just wanted to know what was going on. In the end, they rectified everything. They sent out an apology letter to everyone and they were willing to compensate for people who missed deadlines and payments that they need to make. I used to reload the card and it had been easy. They’re also up to date with the technology. You could send money or request your balance through text messaging.

They post deposits different times all the time so you can never schedule payments, I’m still getting the monthly fee even though I get direct deposit. It’s just a mess. I’ll be switching soon. The call center agents barely speak English. We can’t understand each other.

I been a customer for 4 years. The reps are horrible. I call customer service and repeatedly was hung up on. They can't even transfer you to a supervisor. It's unreal. I have had the worst experiences with RushCard customer service so now I'm thinking about switching my card to another bank. Thanks.

Refer-A-Friend program - I been using RushCard for about 6 months. I love it. I curious though how long takes for my thirty dollars to load when my code is used. Thanks for early direct deposit access. But I didn't get my bonus from Uncle Rush promo when I signed up?

A friend told me about RushCard and I wanted to try and see what it was about. With Rushcard, I have my money before payday. I have its direct deposit option and it's convenient.

Hello my name is Janet and I've been a RushCard member since 2013 and I have enjoyed my card. Never a problem if so they respond with solutions quickly. And the monthly fee are ok. Since I've been with Rushcard I have gotten two of my fees waived which was good. I recently did something so crazy. I got a Green Dot card in the mail. Just recently got another job so I wanted to feel like a cardholder with different cards in my purse. Well make a long story short I got my checks direct deposit to the Green Dot card one time now. Had the card about a week. Anyway they say you get rewards for using your card.

RushCard has been with me for more than 10 years. I have my check directly deposited in it, which I get a few days early, and I have some of my creditors make direct withdrawals from it. But a couple of my creditors, like my insurance loan, won’t take the RushCard for some reason. For the company to directly withdraw my monthly payment for my car or my homeowner’s insurance, I got to have a bank, a routing number and a check to show, and I couldn’t set those up with RushCard. Also, if I try to call Rushcard, there is no line to get through to them. I just get a recording and I have to lie and say that I'm disputing a transaction so they'll call a person for me.

I've had RushCard for more than five years and since having it I know what I have and I can only spend what’s in there. I’ve used it to pay bills and to purchase online and the process is very convenient. I do direct deposit and I use the reload every now and then. It's fairly easy that it’s gotten easier over the years. I can do it at a register instead of going to the customer service.

I’ve been with Rushcard for a long time now. With them, I have financial freedom. I have cash readily available if I need to shop online that requires a card with a Visa logo. If I don’t have the money in the bank, I can purchase using my RushCard. I can also receive money from family members through them as opposed to sending it through MoneyGram or the Western Union. I can load my card which is convenient. At certain stores, I can swipe the card and give them the money instead of filling out all the forms. It has been interesting and fun that they have sweepstakes going on right now. For every purchase that I use, I am automatically entered into a drawing ballot.

I called in because I went to use my card and it was declined, I looked online and it stated it was on hold so I called, (I do customer service every day) so I'm aware of how a person should be treated. The first young lady very nice but she couldn't tell me why corporate put a hold on my card. Ok so I said, "Well I would like to speak with them." She put me through to a Supervisor Mac ** is what he gave me for his ID, RUDE AS HELL, he told me the reason my card was on hold. I said OK so he said he will send me a new card but a 30.00 charge. I told him no, the prior agent told me that I could get a 2 day rush. Nothing about a charge. He said, "Well there is a charge." I told him, "No, there was not, review the tape." He said, "Well I will do the coaching on the agent." "No your agent made a mistake so let's move forward. Just mail my blessed card."

I filed a dispute charge on my card, I was later called and told my card had been canceled. They were sending a new one, was not notified before they canceled it, so they reactivated my old one for two days, canceled it without notifying me... They mailed my card to the wrong address, which now I’m having to wait another 7 Days for, when asked who do I speak to to complain I was told, “There is no one. Call the BBB...” I’m very upset with this company and as soon as I can withdraw my funds will be going elsewhere.

This is bar far the worst customer service I've ever experienced. My hotel doubled charged me as pending transactions. I faxed over the information RushCard was requesting. Literally spoken to 4 reps and a manager when I was later told different information by all reps. When escalating to a Manager she was just as worst as the reps, in addition the prev rep has a bad attitude. Due to the lack of help I was stuck at the LAX for 12 hours. I'm very disappointed within the customer service and the leadership. I works for a bank and I never in a 100 years would treat customers like I was treated. And because of the delay I didn't get my $122 back! The worst company ever to do business!

I made a purchase on 11/11 and it was canceled immediately with the merchant! However, the funds are not available on my card nor am I able to get in contact with ANYONE from RushCard. There’s no option to speak to a live person and every time I try to send an email a “we’re sorry for the inconvenience” message appears. I’ve been in contact with the merchant and they NEVER withdrew the funds however RushCard still has the funds pending. I’m disappointed!

I like that Kimora and the pink card so I chose RushCard. Their team have been real friendly and I like that I get my money two days early. I reload my card at Walmart and Walgreens, which is it's easy to do, and I have been able to spend more responsibly since I got it. Also, I sometimes see that they add money back when I use the card.

I made a cash load via MoneyGram and I still didnt receive my funds and its been over 12 hours. I call and they tell me "we're having issues with cash loads". No email that they are having issues or anything because had I known I would not have loaded money to the card. They say they expedited the issue to corporate, what? Now they know corporate isnt open on the weekend. So now I possibly have to wait until Monday for a resolution to receiving MY MONEY (I verified with MoneyGram you did receive it). Thank God it wasnt a matter of life or death! I've been with Rushcard for 10 years and this is unacceptable. No consideration for loyal customers.

I've had RushCard for many years and managing my finances has been easy to do. I've had some false transactions they helped me with. Also, my direct deposit gets deposited a few days sooner and it's easy. RushCard has been an awesome experience.

I am very upset with Rushcard! And will be leaving this card company very soon! After been with them for 9 or 10 year somehow all of my info has been change. So now I cannot log into my online account to reset. And they're talking fax my id then tell me I need to fax a bill with my info on it. What they don't understand and don't care is I am disable and so I cannot keep driving back and forth to a fax. IT'S CRAZY and am tired of it!!!

It will be 7 days tomorrow 11/16/2017, since my card was compromised. I've been with RushCard for 4 years, never had a promise til last week. I pulled my account up online cause I needed to print my statement and that's when I noticed, someone hacked my card info, because my baby phat card was still in my wallet. I called right away and dispute the $203 was pulled out of Wells Fargo in Oceanside 7 times. It said pending, so they barely took it out. How? Your guess is as good as mine. Long story short, they asked me to fax these dispute form, which I did, and still no update. I've called they said they don't have it, faxed again and when I'm trying to call; my calls are all of a sudden dropping once IVR says, "to get an update on your dispute press 1," which I did uhh, my call dropped. Yet, I get no answer. What is going on. I'm done. Where is my money?

I like RushCard because it’s cute and it’s really convenient. I’ve had one for 12 years. I can use it for everything like a regular bank debit card. I used RushCard when I got my home because I didn’t have a regular bank account at that time. I also use it to pay bills and shop online. I also have my employer check direct deposited into that. The process is really easy if you have some computer knowledge.

Had RushCard for almost a year now and never called to complain about anything till money went missing on my account and when I call they say as soon as I finish the dispute form my money should be in my account in 60 days. Been waited for almost 3 months never heard from them and finally they send me a letter that I receive today and stated they can't refund my money to me and blah blahhh. Wow. Worst card company ever and I don't recommend this to anybody. Go bank somewhere else. I am very disappointed with this bank company. I'm closing my account.

I’ve been a RushCard holder for over six years and have a bit of my finances that goes to it to deal with my daily bills and it's easy. I use the direct deposit and I also use it for online purchases. Plus, I like that part of my payroll comes early, so that helps me take care of the things that I need to. But the only problem I had with it was a couple of months ago. In the past, I could go to the Post Office, get money orders and use my RushCard but all of a sudden, I couldn't. It was an embarrassing moment for me because I knew the money was there. I called them about it and they just told me I couldn’t use it at the Post Office anymore.

I had a bad experience with sending money to my landlord. Somehow my money got lost in cyberspace and RushCard did a great job in investigating and giving my money back. If it wasn't for them giving me my money I might be in the street... Now I would like to win the sweepstakes that keep coming on my phone. That would be nice.

I called in to submit a dispute on my card and I had to repeat myself over and over and was asked the same questions over and over. Joe was so rude and unwilling to help me. I will make sure no one I know ever use your card services.

Always great customer service... Love that I'm able to view my exact balance after every swipe... I like that there's no overdraft. I've never had a problem with a deposit or theft. They have many loading options, I've never used the check picture feature.

I've been with RushCard for over 5 years and it has definitely been a great journey and beneficial in so many ways in my life. I love being a loyal RushCard member and will continue to be until the well runs dry. The different styles and beautifully decorated cards are so convenient.

Back in June of 2017 I was a victim of many in my area of someone stealing my credit card information from a local gas station and duplicating a card. I was able to pause my card after getting notifications that my card was being used but I was at home. Even though I submitted a dispute form with the police report case numbers, they still denied my dispute.

I’ve had RushCard for two years and it has the convenience of not having to deal with banks. But in order to build a real opportunity, I have to be with a real banking institution. So, my first opportunity, I’m going to a real bank.

You guys are great. This card has carried me through many years. I never have any problems. If I do, the issue resolved with quickness. The price monthly is fair. Overall I am satisfied and always recommend this card to my co workers who want to get with direct deposit.

I am somewhat happy with card. Great thing about card is employer check is received two days before payday. The pink card I have always get compliments of being pretty. The only downside of card is security. The big mishap with cards being frozen and no way to get money out was pretty frightening.

I love my RushCard. I just wish Rush would do something like a credit card with minimal limit to qualifying customers... meaning... loyalty with RushCard.... consistent direct deposit with account... or something like an overdraft protection. I have been with RushCardsince 2008. I have even had other prepaid card companies try to make me switch or should I say encourage... but I still to stay with RushCard.

I have never had any issues with my card but a couple times. And that was when you were updating your system. Customer service isn't always the easiest to speak with. I do have issues with placing online orders. My card will be declined with most places online. Do not like that since I don't like to carry cash. On the days I cannot leave for lunch, makes it very difficult to order food since my card will not work.

I have been a member with RushCard for about 8 years now, and my experience has been nothing but pleasurable! I left BofA for RushCard and NEVER LOOKED BACK! I don't plan on banking anyone else anytime soon! My favorite feature is getting my direct deposit checks early. That makes life so much easier! Customer service reps are always courteous, professional, and helpful. And I always get compliments on pink Baby Phat card.

I have been a RushCard member for quite some time and I have not had too many issues with the use of my card. My card was compromised one time and although RushCard did not refund my account there were a few other people who have been compromised more than one time and I am impressed that I have only had that one issue with my card.

RushCard went into my account sometime back and took money out my account without my knowledge, to credit another account that I had that was in the negative. How can a rush card go in the negative. It's a pre-pay card.

Not a bad card to have. Acceptable wherever I go. I've only had one bad incident since being a member which now has been 9 years. That included a large refund not being released, the hold up was on RushCard side. It caused great hardship at the time. I now have a separate local banking account for business transactions. Overall not a bad card to have. One of the highlights is receiving your funds early!

Been an active member for a long time and love this card!! Wish I could win one of those prizes though, lol but seriously, I am truly a satisfied customer! Thanks guys! I look forward to continuing using the card and will also recommend to my family as well as friends!

Hey RushCard I would like to let you know that I've been very pleased with the uploading check with the camera. Since then I did not have to wait in long lines and also avoided being charged a lot of money to cash my checks. So far the RushCard has been pretty convenient for me but, I've been having a little trouble with finding a bank or atm that does not charge you money to take off the card. That's why I rated it 4 stars instead of 5. Thanks RushCard.

I started my RushCard account about 10 years ago. It helped me get out of debt. I like it cause I did not have to go to a bank and I love that the direct deposit is 2-5 days days earlier than those deposited into traditional bank accounts.

I have been with RushCard about 10 years and I have never won anything I really liked. When he would put funds back on the card on the 15th that helped people out. I would like to win something from them one day. It makes me want to change banks at times.

I have been with RushCard for over 3 years now and I love having it. I like the early direct deposit only thing I would like to improve is a lot more fee-free ATM’s available. Also I hope you offer more and memorable rewards to your loyal customers.

I am very pleased with my RushCard, couldn't be without it. Thanks RushCard. I never have a problem. It's always convenient. And works great state to state. I have friends and family who would say the same. It's just a great way to keep money and pay your bills. Thanks.

Every time I call it's always a operated machine. Never can talk to a live person. My money was taken off my card without my permission and I couldn't get help with this and I'm very disappointed with the service I had.

I am very pleased and have no problems with your services. When I need assistance you are very helpful and friendly. I have been with your company for a long while and I have no complaints. Your service is very professional and helpful. Thank you.

I have had great experience with the RushCard, I haven't had any issues with for the period of time I have had the RushCard. I would recommend it to anyone who has never had a RushCard and it's really easy to manage your money with it and you can use it for whatever you want.

On October 1st a new card was mailed to me. I called Rushcard to change my address on 10/4 or 10/5. Rep told me I had to go online too do so. Did that 10/5. On 10/27 called back because I was unaware a card had been mailed to me on 10/1. All I Know the month was about to end and I hadn't received a new card because my old one was about to expire. With that being said on 10/27 Customer service said the card was sent back to rush card due to old address still in system. Mind you when I called on 10/4 10/5 Customer service never told me a card had been already sent. To go ahead and do the address change so I could receive my new card on time... So I did that. Still all month long no card.

Go to RUSHCARD.COM and I have to change password daily. No text alerts and my phone is able to receive them. They keep telling me that they will expedite my account so that I could go online and they never do. Always repeating what they say and never get to go online.

I got my RushCard because I was having a hard time getting a bank account set up. Once I received my card I never looked back. I love RushCard, I wish I could win some of the contest you guys put out there but to no avail. I will keep my RushCard as long as they will have me.

I feel that there shouldn't be a fee charged every time we use our card as a debit or credit when we swipe it at the store or use it online. You already take a fee from us using the ATM machine and that's understandable because you have to make your money but otherwise I am satisfied with the service.

Just wish I could win some of the free money that is being handed out. Also cards could be more durable. But I can't complain. It's better than using my local bank. I've been a member for a long time and really never came across typical problems you would run across at a bank. Thanks RushCard.

The only problem I have is that you can never call from your phone to hear from customer service, it's very irritating. Overall I will give the company average grade of C. Once resolved then I can give a better grade to the company. Beside that all is good.

I have had my RushCard for over 6 years maybe more and I love it. I use for everything from paying bills to renting hotels and my paycheck gets direct deposited so I don't have worry about loading it all the time. It has come in so handy and don't know what I would do without it!

The only thing I don't like is that I never won any of "giveaways" they have. Lol. Loading my card is easy. Transferring money between cards is easier. And getting my direct deposit 2 days before everyone else is awesome.

I've been a customer with Rushcard for YEARS. Honestly, the only reason I even deal with you all is because I get paid early. When there are issues with my account you guys never really assist me. My money isn't really secured with your company. I hope that I don't have any issues financially because I know that you'll won't assist me

I’ve had a RushCard for over 5 years and have been satisfied with everything. My direct deposit get to me two days early, load a check, transfer between my cards, being able to withdraw money from atm for free is one of the best things about having RushCard. Overall RushCard is the best prepaid card out there and I’ll continue to be a customer for years to come.

RushCard has been a reliable & convenient source of financial stability. Every time I've had them as direct deposit, they have never let me down when it comes to being paid on time. Plus, having the convenience of using it in grocery and other stores without hassle, makes me even prouder to have been a member since 2011. Thanks RushCard!!

My RushCard is easy to load. It is easier to use. I love this card. It’s safer than carrying cash and equally convenient. I will take this card wherever I go. I will never leave home without it. I will forever be a loyal customer. Please keep up the great work.

I had a deposit of $55 posted to my account this morning. After viewing my last transactions I found out that the money was posted then taken out afterwards. I will be filing a report against RUSHCARD.

I been having this since 2009 but they ** has made me wait literally 11 days for my own hard money like don't accidentally get charge 2 for nothing or make a dispute on nothing. They dont give you your money back that you work hard for. I been waiting on my 280 for about 11 days now and still ain't got it. Like I really hate this damn card. It's only Arabians who are in the damn call center acting slow as **. This ** is one wack ** card and charge 6 dollars a month like yea that's not ** but you might as well get a bank account because at least with that you have a bank and they charge atm fee and out of network fee. 2 fees just for the atm like wtf. This man worth 840 million and won't let people who get direct deposit have just no monthly fee. ** that. I'm getting a regular bank cause this is a ** ripoff and they are facts. I hate them so much like ugh.

I filed a transaction dispute after being charged twice for an ATM withdraw. The dispute was denied after 3 days. I immediately filed a rebuttal and had the dispute reopened and was told it would take up to 45 days for the rebuttal decision. On four different occasions I asked for the documentation for the original dispute denial and was told it would be emailed to me within 3 business days but it never was. Today was day 45 since the rebuttal was submitted and when I called RushCard was told no update was available and that there was no timeline for a rebuttal to be decided. I asked for corporate contact information and was told that was not available. Very disappointed in customer service. I will no longer be a RushCard customer if this is how they do business.

I definitely love RushCard and the designs of the cards. I have been a member since 2005 and so far I will stay a member. It had really been a great company for my money. My only issue today is that they don't take so long with my dispute charge that I have placed against a company over a month ago. I haven't heard anything back so I would like for this to get looked into. Also why aren't there any Call centers to take calls in America. Every time I call and I press 1 for English I'm getting someone I can barely understand who speaks English as their second language?? Please please do better with that because I hate to call because I have to ask them to repeat themselves every time. Other than that RushCard is amazing.

On 10/25/2017 my entire paycheck was stolen from my account by hackers. I had my ATM in my possession the entire time but somehow RUSHCARD's security against hackers is not strong enough and my money was stolen. Upon trying to file my dispute of the charges on my account, I must note that it was the most horrible experience to be transferred to a recorded line when dealing with such a sensitive issue. RushCard uses an offshore customer contact center located in the Philippines and the customer service agents are like robots. I tried to explain my situation and there was no emotional support toward the fact that RUSHCARD allowed some hackers to take my money. I have been a customer since 2013 and today I must state I am thoroughly DISAPPOINTED and will be closing my account once my money is returned.

I’ve been with Rushcard for a while and get daily updates from them. It helps me to know what I actually have as far as available funds and how to go about the rest of my week or a day, as opposed to just possibly trying to guess and think what I might actually have. With my direct deposit, my money gets deposited early. Sometimes it goes on a day and a couple of times, it used to go on two days early. That helps if I go on trips. Most people go on trips on Thursdays or Fridays and I don’t want to wait until Friday and hope my money goes on there.

I’ve had Rushcard for over 10 years and it’s great. I use it to pay bills and make online purchases. It’s convenient and very easy to do direct deposit. Also, the customer service reps were fine when I spoke with them.

I’ve been using RushCard some years now. My deposit should’ve posted last night and it still hasn’t. It’s impossible to get someone on the line to see what’s going on. Thinking about dropping y’all after this! I’m very upset! I have bills to pay this morning.

I've had Rushcard for quite a few years and I keep it to handle my internet purchases and use five to eight times a month to pay things online. I donate to Shriners and to St. Jude's and it’s taken out monthly. I don't maintain a large balance with it. I use it mainly for safety. The benefit is I haven’t been hacked. I've got bank accounts elsewhere and I have a lot more money in them but I do very few transactions. I pay cash for everything that’s why I don’t use credit cards.

I'm very disappointed in my RushCard experience and will more than likely be changing to another Debit card. After having my account hacked and not receiving my money on the expected date, I'm having a very hard time setting up my account. After being told that the pnone number I was using wasn't my primary number and that I should use my email address, well now, I'm not receiving the proper info in my email. This 8 year experience has turned into a nightmare.

I requested for a new card which I didnt get because they have my wrong address. I dont have an online acct to change my address and I cant set up one without my card info which is stupid. All my money on my card I have direct deposit from my job. Each check now I have to wait 24-48 after I fax my identity then wait another 5-10 days for a new card or I have to pay 30 dollars to get it expedited to a duplicate address.

Hi, RushCard has been very useful. I use it all the time. Having some of my paycheck post 2 days early makes it great. I would recommend it to all my friends and family. Sad to say I didn't see RushCard available at the store where I found it originally. I would be happy to know where to get them still. I have a friend and I would get one for each of my kids. Thanks RushCard (Chase).

I ordered the black RushCard with gold writing. I had it for barely a month and rarely used it then the writing faded off. After talking with reps multiple times about this not being my fault and a card defect all they offered was a replacement card for a fee. I finally ordered (different) style of card, and was sent the same exact card and they had the nerve to try and charge me again and that is totally unacceptable.

I've had RushCard for years and had a good experience with it so far. I do online purchases and pay some bills with it. The direct deposit is really convenient since I don't have to worry about cashing a check and then putting the money on the card. It just goes on automatically. One of the things that I liked about it is that I get my deposit earlier, so I do my bills around that. It’s one of the best features of RushCard. I also like the fact that there's no overdraft. Whatever I have is what I have. Plus, their team has always helped. I would definitely recommend them.

I love my RushCard. It has came in handy. I couldn't get a checking account and needed something for direct deposit and I decided to go with RushCard and it has been a blessing ever since. The check cashing feature as well and the other features are amazing and I'm very satisfied.

I have rarely ever have a problem. When I do I call them or email them and by the next day it's fixed! I get my direct deposit a day ahead of my coworkers. I feel like RushCard stays on top of the Game!! I can't wait to hear if they will be doing the chip cards! Thanks RushCard!!

I’ve been a RushCard member for almost 14 year. I love getting my paycheck on time or most months 2 days early. I support ** owned business! I am able to use to RushCard wherever I travel, I can rent a car with my RushCard with Alamo rental, I can make hotel reservations. There are many MoneyPass ATMs in my area.

Very unhappy that I can't seem to get a new card shipped out to me!! The card is very old and beat up and does not scan sometimes!! If I cannot get a new card soon I will be forced to cancel my account.

I am satisfied with my RushCard so far, this is the option I use to get money to my sister by transfer. Hopefully some new features will be added in the future. Also thankful that my current card doesn't have the chip because it still has glitches.

I like RushCard because you get your deposit faster. But the only problem is when you do a dispute it takes 90 days and you cannot use your routing and account number to withdraw like a bank. A lot of companies consider RushCard a gift card and not a debit like a bank card.

Very poor customer service. No resolution at all for ONLY getting specific email and texts alerts as my preferences! I have set my preferences online at website AND complained to customer service that I DO NOT WANT OFFERS or anything else but my alerts for my purchases. I even "escalated" and still get offers almost everyday!

Always willing to helpful. Never had a bad experience with RushCard. Excellent customer service. I really like getting paid two days early. It really helps me managed my bills. I just love RushCard. I just want to thank them for all you for your customers.

I had RushCard for seven years now and I have three accounts. Everything is great, never had any problems. My only down side would be that after seven years I've never won anything. It would be nice to show more customer appreciation with small things.

I've been using RushCard for 8 years. For the most part I'm happy. Aside from the 2016 incident that affected millions, and the occasional delay in deposits being entered into my account, or balances shown not being accurate (like today), I am fairly happy with RushCard.

Don't like the way the representative help with speaking to people when they're trying to help them. Representatives do not treat customers right when they're speaking to them, they undermined them. Don't I make them feel like they don't know what they're talking about or tell them they can't do what they want to do with their own money.

I hate RushCard so much, the CUSTOMER SERVICE is dreadful. They take money out of my account when I don't authorize. They have no way of helping you get your money back, they recently made a way to do that takes 90 days... I had RushCard when they froze everyone's account. First I couldn't pay for heat and hot water then I got evicted. RushCard is the worst choice I ever made.

I have had this Rushcard account @ 10 years or more. I use it for direct deposit. I have given cards to my kids so I can easily transfer funds. I had my account hacked @ 10 years ago and it was handled immediately.

Simply like being able to access my funds on Wednesday. Only thing I don't like it is hard to access a live person to speak with when you do have issues. When funds have been late you can't question. When you have a question about something pending too long. It's hard to get through.

I am satisfied with my RushCard account. The only thing I do not like that you started off with cashback rewards and then changed it to nothing. Just give the people something back once in a while. I have been with RushCard almost 10 years and get no rewards. Not able to even overdraft $1. Just show your loyal customers some appreciation.

I've had my gov't benefits direct deposited since 2008 and love how my Rushcard pays out... Well there was an problem thru SSA and my funds were to be routed to another account... A NO NO!!! Got it reversed back and hoping I'm in the we standing as before!!!

I was a loyal customer with Rushcard since 2005, in October 2017 my account was closed without notice and I received a check in the mail with the remaining funds that was in my account. I called to see why they closed my account and was only advised Rushcard no longer wanted to do business with me! Totally shocked. No reason given but they closed my account.

This is a great alternative to a regular checking account but it doesn't reflect on our credit report in a positive manner. So I may have to leave RushCard and it doesn't work with most apps like uber or Apple Pay. If you guys could fix these issues it would be great.

I am completely disappointed in RushCard's customer services and the direction its taken. Some representatives are rude and one even hung up on me and all refused to provide your corporate number. My fiance and I are on the verge of canceling our account altogether and would like to speak with someone outside of customer service to address an issue that still hasn't been resolved. Thank you.

When RushCard was with Bancorp... I used to receive my direct deposit early. Since switching to MetaBank... I receive my pay later or on my actual payday. I still enjoy RushCard. I just wish I could win one of your contest. A bonus is needed right now.

I have been trying to get a transfer of my account for over a year. When I call I only get told that I can go online and stop it, but when I do there is no drop down to allow it. Never has been dealt with. I also show no record of my account on my credit, which I thought the RushCard did. But overall, I appreciate the convenience of the card.

The card is great. I've been a member for quite some time now and had no problems. Just with the sweepstakes seems like Louisiana get looked over. I haven't seen a winner here yet. I had someone trying to steal my information and Rushcard called me immediately and corrected the problems. Sent out a new card very fast!

Everyone got a little bit of money from the mess up you guys did on the Rushcards but me and on top of the fact that you guys kept taking money from me. I understand some fees but most of them where uncalled for and I didn't get reimbursed for anything ever. Just sad. I've been with Rushcard for a very long time but not anymore. Yes I called most of the time to report the mess ups and still got nowhere. So yes I'm giving you guys a thumbs down and almost all my friends said they're leaving as well because they don't want it to happen to them. Goodbye Rushcard.

Rushcard is convenient, but the people that live in North Carolina are never winners in the contest. I have been with Rushcard seven years and never win anything. I love when my check comes early but appreciation is due.

I am a RushCard member for the last 3 years because I get my pay 3 days earlier. My load use to post at 12 p.m. on Tuesday, but now it post at 10 p.m. and I'm really upset. Thinking about going to NetSpend soon.

I have been a member since 2006. On 10/03/17, I got a deposit of my payroll and I have been a member since 2006. I went to a First Tennessee Bank ATM to withdraw 200.00 from it. When I inserted my card and asked for the amount the screen quickly read, "Transaction has been cancelled". So, I thought, well maybe I did something wrong. So, I inserted the card and tried to get the amount again. I got the same error message and no money or receipt came from the ATM. I called FTB and was informed to dispute the amount with my bank. So, I called Rush and was told to wait until the transaction was not reading pending and callback for the dispute. Shortly, after on the same day, I called to put in a dispute for this amount. This money was supposed to be used for my rent. Me and my kids could be evicted because Rush refuses to put my money back on the card.

I've had RushCard for several years. My interactions with their team were all good. However, if there are experiences with technical issues, I suggest they answer the phone number to call in.

It's been 75 days and RushCard failed to refund my money. I even had the merchant on the line who stated they refunded the money to RushCard and they still refused to credit my account. Customer service and dispute team are very unprofessional and no help. I'm pissed.

I am so frustrated and annoyed by the rude treatment I have received recently from RushCard. I have had a RushCard for 12 years and this absolutely is unacceptable. I had TWO Amazon Prime memberships authorized on my card for $99 each. When I called and told them it was doubly authorized I was told by Amazon it was a mistake by RushCard. RushCard told me it was a mistake by Amazon. I DON'T REALLY CARE whose mistake. I just want it fixed. I was told by RushCard because the two transactions were 30 minutes apart that couldn't assume it was the same charge.

I have had RushCard for about 3 months. I have never swiped the card not one time in any transaction. I have deposited $70 on the card so far and only spent 30 of it myself. The rest of they took for so-called fees that are supposed to be one time fees. Mind you I've never slipped the card in any place of business. I've used it twice online and it's still costing me more money than I spent. I've contacted the customer service department.