RushCard Reviews

The Palms Casino & Resort refunded my money back onto my RushCard 07/20/2017 but rushcard had yet to release it to me. I log onto my account and it continues to read "pending". I tried looking for a number to speak to a customer service rep to resolve this matter but I only get an automatic voice message. It's become very frustrating for me. The hotel said they credited my money back asap and now it all depends on my bank. I would like some answers and/or help with this situation because my money is still out there.

I been with RushCard for years now. I had one problem that wasn't solved but that's most banks. I recommend people who want no overdraft fees to get one and use me as a referral lol. I just wish the referral was $50 instead of $30 but something is always better than nothing.

RushCard customer service is **. They have all these options when you call the customer service # but there is NO option to contact an agent. RushCard you're ** as **! I can't wait to cancel my card. Where the hell is there an option to contact someone for assistance? It's this dumb ** robot that keeps talking about NO OPTION to contact a human. Canceling my card ASAP. If you are looking to apply for this card just keep in mind that you will NOT contact a human on the phone!!! I promise you. It will just be a robot that will keep talking. It's been a week and I have not yet received a PIN and when you ask to speak to a human it will hang up. Poor ** customer service.

I recently switched over from Wells Fargo to RushCard and so far I am regretting my decision. I have my pay check loaded onto my card however it's been almost 2 weeks and have yet to receive my debit card. I have my wife's surprise party I need to pay for as well as my car note and upcoming travel arrangements and customer service had been NO help. I asked if I can transfer funds to my wife's account or my mom's or provide me with temporary card like Ace does anything being that it been more than enough time to receive it. I was met with silence followed by, "I have to cancel and resend a new card" which I said, "No I at least want to wait 1 more day" and was then asked, "Do I have any other request," before she hung up. I understand they cannot control the mail however it has to be some other practices or options. I sincerely regret my choice if this does not get worked out being that an entire year of planning will be ruined.

I have been a customer of Rushcard since 2011 and I would highly recommend you avoid this company at all costs. I would give them negative stars if given the option. I called to cancel a bill payment and the customer service rep pretended like she could not hear me anymore and hung up on me because she wasn't trained to help me obviously. I call back again, tell them the situation and was assured that The matter would be resolved. The next day I spoke to another customer service rep who then told me they have no record of the stop payment but they would assure me that it would be fixed. They told me I would have the refund within 24 to 48 hours. The next day I called again and was told the same information and I asked to speak with the supervisor named James.

This letter is in regards to my consumer product AKA my RushCard acct that was attained by myself, via acct # **. On June 12th I contacted your company and advised you of my new address, and to report my RushCard, ending in ** as LOST. I was advised by your associates, to email proof of identity and change of address. I submitted a total of nearly two dozen documents, along with an additional AUTHORIZATION, of my roommate DIANA ** to support stated facts and information on my behalf. Not only did I receive one, but four. Four RushCard case numbers. I was also informed by IRA, a RushCard employee #**, that all my emailed and faxed documents were received and that I needed to include an AUTHORIZATION for DIANA **, who so happens to be my Power of Attorney and roommate. IRA, your employee, also requested a faxed copy of our PG&E utility bill, to help issue and expedite a new card replacement for me.

Everything is so "private" with them. They give you tons of options/services to use but do not give any explanations/help for these services. They offer card to card transfers but do not specify only for RushCards. After attempting to send money to my sister's bank account rather than showing information to verify where I was sending money it went off her phone number and transferred funds to a RushCard she never even activated and had thrown away. After both us calling explaining this mistake and being told on several different occasions that I would receive my money back, nothing happened. I have gotten a different response each call as to why I hadn't gotten a refund.

Love everything about RushCard. My whole family has one and also loves it! Especially getting paid up to two days earlier. It's much needed. Also my friends are thinking about ordering one too! All I do is brag about how great the card is and now everyone wants one.

I liked the $3.95 fee from RushCard for signing up with them the first time. And I didn't have to keep paying it all over again and I can either have a monthly or day-by-day payment with the offer. Also, the direct deposit is an easy process.

I’ve been with RushCard for ten years. It helped manage my finances and it’s very convenient. I use the reload locations. I just go to Walmart and then they swipe the card and reload it. It's a positive experience overall.

I was looking for a prepaid card. I saw about RushCard on TV and chose it. I use their early direct deposits and I loaded it before too. It's easy to find places to load the card but the only hard thing locating where their ATMs are. A lot of times, I go to the places and the ATMs are not there. Other than that, everything is okay.

RushCard is the best. It helps me out a lot. I love that you get your direct deposit earlier. I would definitely recommend it to a friend. I also like the fact that you can add money and the money is on your card instantly. Rushcard has saved me plenty of times. I just want to say Thank you RushCard.

I have enjoyed having this card and my family has joined in the group to get a card for them self and we enjoyed the rewards you give us as my friends. And family join us. I get rewards also and I love that.

I receive great accurate and swift services. The operator I spoke with in the phone was very knowledgeable and polite. He answered all my questions and handle my problems with great respect and non-judgement. Thank you Rushcard for providing me with excellent service.

My deposit is always on time. I get it two days early and I love that. It makes me very happy with Rushcard. Thank you for your services. I am very pleased with this service. I would recommend this to all of my friends and family members. I have two rushcard that use.

I have had very little if any luck logging into my RushCard account today. I just tried loading it from PayPal today with the requisite 20 dollars. How am I supposed to recommend this if I can't log in?

I made a payment thru their bill pay 05/22. I receive an email within a week or so stating my payment was rejected due to an invalid account number and the funds would be back in my account within 3 business days. Money was NOT back in my account so I called RushCard. They now tell me the payment did go thru and is all set. I call the company I made the payment to and they state they do not have the funds, to send a copy of the transaction. RushCard only sends a copy of your statement, they do not have an EFT transaction record so the company I made the payment to cannot trace the payment.

RE Case # **, Case # **, Card # **; NPS purchase on May 9, 2017, billed May 10, 2017 for $63.21. Inquiry regarding Visa buyer protection or other protection on a purchase in which the item presented for sale by NPS, unauthorized dealer, was not the item received. The measurements were clearly different and there was no proof of authenticity, brand, model, instruction manual or warranty to be able to verify through the manufacturer the authenticity of the item, therefore leaving me to believe that I received "defective" or a "knock-off" that was not safe for use or further handling. The seller didn't offer an exchange or refund...

I really do like that Uncle Rush made this card services for people that are looking for ways to obtain money faster and it's safer and I love them. I been with RushCard since 2006 and I would recommend anybody to you all.

I was told a few weeks ago that I won an all expense paid trip for 4 to Walt Disney Land in Florida that the trip vouchers would be emailed to me. I never received the email. I was told the same thing again when I called to inquire about it. I still have not received an email with the trip information.

Attempted to file claim for reimbursement & get new card. Automated system sucks. No prompt for new card or to talk to a human being. Customer service in Philippines do not understand when asked questions. Leaving RushCard to use another program.

Overall the RushCard is great. I've been using it for a while and have had a great experience so far. Keep up the good work. The only problem I have is the 2.50 atm fee. It's becomes too much when you have a fee from the atm that's a little costly sometime also. But overall the RushCard is a marvelous debit card for future users.

I really like wiring money through RushCard, but their systems are always down so, I have the card as is just in case. I use the reload locations and the process is not hard, but it's the cost that's not good. Also, I can't understand their team and I always get different answers every time I call. If I don't like the answer, all I got to do is hang up, call right back, get another person and I get a totally different answer. Just last week, one lady told me the system was down and it will be back up in an hour but one guy said the system was down for 24 to about 48 hours. My experience has been really bad, but I just can't get a bank account right now. Rushcard should be ashamed.

The customer service support I received with a belligerent hotel merchant helped me to get $54 back into my account that should never have been held. Getting an unauthorized Hotel authorization reversed allowed me to be able to handle some very important business for my children that I wouldn't have otherwise been able to handle. It's very important to me that my bank takes my relationship of 7 years seriously. Thanks.

Card works well to pay my bills, wish that you could load more than $500 at a time. Even works at the gas pump. Nice. Can pay my credit card bills with it. So I don't have to mail my bills. Can load the card at lots of stores so it makes it easy to use. You all should try it. I'm happy.

I just want to say that having this Rushcard has been great. The financial team is working behind the scenes when I am not. Recently an alert was given to me about suspicious activity with my card, immediately blocked it, and resent me a new card within 5 business days. Sure it was a little inconvenient not having my card for a few days, but the financial troubles that they saved me from is far more of a blessing. I recommend Rushcard to everyone from!!

I FEEL VERY MISTREATED - I called plenty of times letting you guys know $400 was stolen off my card. It's so important that I get my money back ASAP! But you guys don't understand. It's getting very stressful. I really need my funds back because I have bills that needs paid.

I'm glad that I've been a member for over 5 years. Either plan is good. If you are wanting a prepaid card, Rush is the best one to have. I have had problems back in the day but it was fixed instantly.

Hello. I have been a RushCard customer for a long time. I was getting paid on Fridays but for the past few weeks I have been having to wait until Monday. I am unhappy with the inconvenience & inconsistency. I would much prefer to get paid on Friday. Thanks.

My name is Darrell **. My account was blocked and I have no access to my funds, I need an email sent to me for proof of my account being blocked. I have to show documents to different companies. It is very important for the email to been sent to me asap.

But I didn't understand why there are monthly fees because if you keep money on there do you spend it. Or is it a fee of how much you keep on the account. I would recommend it because it is a pay as you go. They have different colors of debit cards.

Had a problem with an atm not dispensing money and filed a report. I have never been more satisfied with such a service as Rush Card. Been with Rush since 2014 and I am very happy with your service. Thank You so much.

28 inch flat screen TV (at Walmart) was delivered with fast service and in one piece. My daughter love her birthday present. I have been with RushCard for the past 6 years. Have not had one problem with their service. I recommend this card for anyone who needs a card to add quick money to at any time.

Hi guys. We need a new feature to add funds to our cards. Add funds from an checking account would be perfect. Going to the locations to add funds can be a hassle that's why this feature would be a great choice. Also upgrading to cards with the chip is also nice.

Very pleased with RushCard - been with them since 2011. No major complaints. I am able to pay my bills with ease either thru my checking account info or debit card. It’s worth paying the $7.95 fee monthly especially if you aren't able to have a regular checking account. Customer Service is pleasant and helpful.

I was having trouble with loading money with Green Dot and RUSHCARD customer service was horrible. If you are going to partner with a company you need to at least know the steps to load. Everybody I spoke with transfer me and I wanted to just cancel the card after the experience.

I like the two days in advance pay and also customer service is kind and nice whenever I call. I also like that you have different choices to choose from as far as cards go. I have been a loyal customer but the only thing is I can't load a paycheck on my card. Other than that everything else is fine and ok.

I love RushCard. It gives me financial freedom. I will refer family and friends to join a team that really care about their customers. Thank you. Thank you for assisted me. Quick and very professional and with first class customer service representative.

I call 5x 1st time. I'm told, "Wait 5 min, refresh your page and all ok." Did it nothing. Called back. On hold for 91 min. Said, "Call back in 2 hours if not posted." 4 hours later called again. After hold again 90 min, you guys just said, "Hello," and hung up, now I'm pissed. Called back 1/2 hour hold and then they released my money after a whole day and the bill I was to pay around 9 am don't get paid till after 8 pm. Now I have a late charge of 35.00 cause RushCard can't get their ** together. I'm looking into other cards now.

RushCard has been very Awesome. I Have No Complaints. I Have been with you over 5 years and you're very much appreciated. Get Paid Quicker A Whole 2 days Early. I Have referred plenty of friends to the RushCard And Family as well. I'm So Satisfied with every opportunity with RushCard.

I've been with RushCard for years. I've only had two problems and were handled. I would like to see a little more giveaways or some drawings for customers of 5 years or more. I also like the fact that I receive my money earlier than most banks. I also love not being charged with every swipe.

I called RushCard to request a account statement that I purchase a microwave at Target and Target would not refund my money without a receipt. The representative from RushCard was understanding, courteous and patient. He went out his way with high respect for customers. He was also showed that he had patience with customers and asked me did I need any other assistance. I still did not receive my money back from Target but RushCard is very outstanding.

I have always loved RushCard, but I'm very dissatisfied how I was treated with the refer a friend. I recommended friends. They used my code **. I actually sent money to their card to make sure it went through and it did but neither one of us received anything. So I called repeatedly and the operator I spoke with say they see where it was done and they would let the head person know and I should receive something soon, but we never did. So it makes me feel as if this referral thing is a scam. Y'all just want customers to get with RushCard. That's the only bad experience I had with you all.

I am very please with RushCard and have referred friends to you as well. RC may be a little slow when I am trying to keep unauthorized people from taking money out of my account. But it is taken care of. Thank you for your great service.

I love my RushCard. I have had it for like 5 years. No problem. Even referred friends. Rush is the best prepaid card I think especially when the have their fee blackout. The best feature I get paid 2 days before my co-worker. One thing I hope they would add is SECURE CREDIT CARD.

You stopped reporting transactions and told me I had more money in my account than I did. My phone was shut off and my rent is behind. I'm in trouble bad! I'm leaving you people. You called 3X about not receiving the texts.

I have been a RushCard user for the past 5 yrs or more. I find the card very convenient. They keep me informed of all transactions. Also the ability to freeze my card is awesome. It's easy to load money and the customer service is great. Many of my friends and family have it so if we are tight on cash we can transfer to each other. I recommend this card to anyone who doesn't have a bank and need direct deposit. You get your paycheck i.e... Or pension 2 days early.

I have been RushCard customer for a very long time now. Although I do understand that RushCard is a prepaid consumer, however I do believe some long time customers to should be able to receive a $20.00 advance when going through a hard time which RushCard is guaranteed to get their $20.00 back once the money is posted to the customer's account... Thank you for your time.

In March of 2017, I e-mailed you about $40.00 taken from my account because the ATM Machine didn't have any money in it. It was still taken out of my account, but I never got and RushCard never reimbursed me. Also, in June of 2017 the same thing happened and I still don't have my money back in my account. I have been with RushCard since 2010... As soon as I get another job, I will be closing my account with you and will never recommend you to any of my friends. Very disappointed.

I get my direct deposits early and the fees are reasonable. It is a great way to bank. My wife and I both use the cards, which makes it really easy to transfer money back and forth in 15 minutes. I like the access to certain ATMs free of charge as well.

I would very much like to be picked to revive my pay two days sooner.. When I did a direct deposit with my job I was on the impression that I will be able to get my paycheck two days sooner and that was not the case. A representative said that you have to be chosen but I've been a member since 2008 and I would really like to receive my pay 2 days early once I restart my direct deposit.

I wasn't for sure on how to pause my card which I had misplaced. I called and customer service walked me thru the process. Been a member since 07, love the card and when I have an issue the service dept. is always there to assist. Thanks.

I've been with Rush 9 years. I love it... I've recommended it... I've used it. Never have any issues and payment I receive on it comes early!!! Love that I can add to or take away from it whenever I want!!! Thanks RushCard!!!

I have been a RushCard member since 2013. And I have referred several people and they are as satisfied as I am to have become a member. The customer service is always amazing, quick and straight to the point. And the perks are great like for example, getting my direct deposit early. I will continue to refer friends and family to become a RushCard member. Thank you for your services.

RushCard has been a mostly great service. I do wish however, that the numbers on the card were raised instead of being painted on. Mine have rubbed off completely and it makes it difficult to use when calling for pizza or trying to shop online. Also, a rep isn't always readily available.

I have had my Rush Card for over 9 years and have truly been satisfied. I have recommended this card to family and friends. Anytime I need them they are always helpful and efficient. They replace my card whenever I have had a problem. I am truly happy with this company!

I've had the card for almost 7 years now, honestly I love it! Flat monthly fee, I can use the card everywhere, I get my direct deposits two days early, I don't have to worry about overdrafts or overdraft fees. I almost never call customer service because the app is so helpful and accurate. Even the one time I had to dispute a transaction it was simple and fast. l love my RushCard... the only thing I wish it could do is link to Apple Pay.

Since using RushCard I have never been happier. I am kept updated with every transaction that occurs even if I'm not using it. I love to be in the loop when it comes to my funds. And if I have a dispute about a purchase that I didn't make the problem is fixed just as fast as I made the claim.

The rep was fast, professional and friendly regarding getting my wife a card and setting up a new account! Easy to understand and very eager to help! I still haven't received my replacement card yet but getting her squared away was the important thing!

I've enjoyed being a customer with Rush Card for the past 8 years. My money is always in my account on time. If I ever call customer service they're willing to help solve my problem and always friendly. Customer service always thank me for being a Rush Card customer.

I have been a Rushcard member for years and even recommended a couple of people join. I remember back in the days rushcard used to give money back of fees. I stop using the card so much because the dollar every transaction is becoming ridiculous. I think it’s not fair to use your card if you are below the dollar fees.

All of the reps I've spoken to have very kind and helpful anytime I had an issue. My direct deposit doesn't always come on on time. Which is definitely a problem. However, they have done everything in their power to fix this problem. And I appreciate that.

I have always enjoyed the service you guys have given. It has been fair to me and accurate, and I use it as a second credit card. Love it. It is time for my new one to be sent. This one expires the end of this month. Thank you in advance.

Great customer service. Deposit always early. Referred family and friends. Love it always. Able to get fast and help when I need it. RushCard is very reliable and able to use anywhere. Been a member for a lot of years and so happy that I'm a member...

I have been with RushCard for several years and service is always the awesome. Thanks RushCard... I love being a member... when I do have a small problem I can always call and someone will get right to fixing the problem. The customer service is fast in responding. They are always friendly and speak clearly... service have always been a A+++ for me.

Excellent customer services. Direct deposit quick and convenient. No withdraw fees however I keep having issued putting this transfer in here. Anything can you do to help will be appreciated. Thank for the hard work and everything you guys do.

Card not working at a particular store. The customer representative was very helpful and informative with my problem. She was patient and made sure she clearly understood what my issue was and proceeded to rectify the issue. I was very pleased with my response from the customer representative and would definitely recommend the RUSHcard to my family and friends.

I have been a Rushcard member for at least 10 years and I have never had a problem. The only issue is my card can't be used for certain purchases like from QVC or HSN. I would like a little more accessibility with these type companies. Thank you.

I am enjoying my time with my Rushcard. Thanks for allowing me to be part of the Rushcard family. It works better than having cash on hand. I love that fact that I get paid 2 days in advance. You guys are the best.

I don't know any order number and you guys are doing awesome! I have been with you guys for 9 years or so... and you guys have been amazing the whole time. I have recommended a couple people to you guys and they have no issues there either.

Helping get an new card. Because some company kept taking money off my card without my approval. But only thing I didn't like is I had to pay for an new card. That part sucks. Because it wasn't my fault that an company was stealing money from me.

The person that got me was wonderful. They were accurate and helping me. They answered all my questions. And yes I would recommend someone to Rush Card. I think I've been with RushCard for about 3 or 4 years. Every time I call they treat me with respect. They listen to my questions. When I'm done they comment. They have helped me out over the years when I call if I had a problem. So yes I would definitely recommend RushCard to my friends. So thank you guys so very much for your help, honesty and respect.

Awesome card. Easy to use online. No issues. Would recommend this card to friends. Like when my pay is there by 8 am on payday. Also like I get notifications of all activity. Also can set up to be notified when account is low.

The app is very helpful and accessible. Notifications are on point. There are no issues. I am able to access my funds without issue. I am able to withdraw money at the ATM if necessary. I receive my direct deposit on time. I am happy with the service that Rushcard provides.

I've had Rushcard for a few years now and has been a pleasant experience for the most part... the only thing I would say improve on is the card itself. My numbers have been gone off my card for about a year now. I haven't ordered another one because it takes so long.

I love have my RushCard. My money is deposited into my account two day early and always getting my account balance by a message on my phone very accurate and on time. I would recommend RushCard to anyone. Thank you.

I don't have to call RushCard often, but when I do, Representatives are always so helpful and pleasant to speak with and I appreciate that. And whatever issue I have prior to calling, RushCard Representatives are able to handle it with one-call resolution.

My card was lost and I never received a refund. They promised me a credit and still haven't received it. Which I sent the form in to they but they said they never received the form so now I can't get the promotional credit. Now I have to wait for 90 days for full investigation. Which I don't think that's fair.

Few bumps in the road, but good service. Was sad when heard the company was sold to Green Dot. So far services has still being good. Need more promotion to get credit on your account. Keep up the good work and keep the customers happy. Thanks so much.

They are horrible and can't be understood. English is poor and they Rob me for my money. Keep asking me do same thing I've already done. Will never associate myself with Rush anymore. And it's sad you bunch of foreign people with a business stealing Americans' money.

I have been very pleased with RushCard. It has taught me a lot of discipline when it comes to budgeting my money. I'm not too fond of the monthly fee and I think the rate for check cashing is a little high, but overall it's a great card.

I been with Rush since 2012. My card was stolen... on June 28, 2017 and 29th... I kept calling Rush to report my card. I was left on hold for an hour. Then I hung up and called back. It said, "Called back because reps are unavailable". That went on for 2 days. I couldn't report my card. Then I paused my card. And they kept being able to purchase stuff with my card even though I paused it. Then finally I got thru Rush phone line. They tell me they were updating the system.

I had RushCard for many years. It was okay and I got my paycheck two days earlier. Plus, it was easy to use the direct deposit option, but I stopped using the card in toto because they weren't able to commit to the promo ad they had going. They said they were going to give $30 if you load over $3,000, but their team made it seem like it wasn't a promotion. They kept saying that they couldn't find the ad, but I know for a fact that it was an ad.

On last Saturday 06/30/2017 Baymont Inn and Suites charged my card of 144.00. It was done by mistake and they released my funds back to my RushCard. I called RushCard and they told me they needed documentation from the hotel. The hotel sent them two different documents so that my money would be released. RushCard was called and they said they received the documents. Here it is another Saturday and they still will not release my funds. My rent is late due to RushCard poor customer service.

My experience with RushCard has been convenient and skeptical. I chose them in order to eliminate charges for available funds. I also check my balance and look forward to the two-day pre-pay, and use their direct deposit. However, a part of me is concerned about fraud and the people who are retrieving records of my online purchases. Also, recently, I have called their customer service because they have evaded my e-mails, and the way they have set up their automated system does not give me the option to talk to somebody directly.

This morning I used my RushCard to buy 15 dollars worth of gas. I paid at the pump as I always have. Within a few moments I get a text that I was charged 50! Of course I call and first of all it's near impossible to get someone on the phone and when I did finally get a human being they blamed the merchant. I call the merchant. I have receipts only charged 15 so RUSHCARD put a hold on my account and will not release the overcharge to me. Please explain how they are allowed to take and hold funds that you loaded onto your card yourself??? Then make you jump through hoops just to have your money back!

I was with a sales company and they had told us the way for us to get our money quickly was through Rushcard. We got one through our company and I get my direct deposit two days earlier. Plus, I use it to pay online bills and make online purchases, and it works pretty good. I also load money on it and there's a lot of load locations that are close to me, one right around the corner if I walk out my door, but the fee is high. It's almost $4 to load the card at the stores so I don't use that option from a lot of stores. I just wait until my direct deposit hits.

Great experience. On time and will remain with you as a customer. On time with deposits and will be doing direct deposit with you. Can't say a bad thing other than to get an operator. But once patched in still very professional. Continue the good work. All the best.

I had NetSpend before and every time that I call and check my balance, they were taking so much money on my account and I didn't like that. That's not the case with RushCard and I've been with them for seven years. I got my money quicker with them too so that's a plus there as well. But when I tried calling them, nobody's ever available. And when I get low on cash, I can't get a loan from RushCard unlike NetSpend where I used to loan $20 if I don't have any cash for groceries or books. RushCard is also inconvenient to use in paying bills or making purchases online because I want to use my Apple setting to do it and I can't. But reloading the card through direct deposit is very convenient.

I've been a RC customer for several years. Recently had a few hiccups with account. Called about money disappearing in account and was advised that I had overdrawn. Overdrawn on a prepaid debit card? Even I tried to explain how ridiculous that sounded. The supervisor shrugged it off. I advised that I would take my business elsewhere and he responded with ok. I couldn't believe it. Goodbye RC.

I've been a member of RushCard for many years. It's accessible and I like their fees. It's also super convenient to reload. I use it for my direct deposit too so that's a perk and I'm able to use the app and keep track of the money. I use the card to pay for everything but when I'm calling them about something it's hard to get through. I have to go through prompts and when I'm trying to reach customer service, the phone hangs up on me if I touch the wrong number on the pad. It's not easy to get and talk to a live agent and that frustrates me.

I had considerable health problems and I had recently broken my back and the convenience of being able to handle my business with RushCard was a great help. I use the person behind the counter when I load money and there's a reload location right around the corner from where I am. I have some gripes too about Rushcard. When I've had my card compromised, this new thing they have where you can't talk to a person is really aggravating, it had me considering changing because when they told me about the debit, I asked them for the name and the phone number. But when I called, the phone number doesn't exist. And I can't talk to a real person and they've cut it down to just recordings. When I need somebody to help me get my money back in three days, I don't need a recording telling me to push a button if I want to send a form and that it would take 60 to 90 days.

The process for RushCard's direct deposit is very easy and convenient for me. I've set it up at my job. I only changed my card two different times. And I do not have to go in and make any changes. I also use RushCard sometimes to make online purchases. And the greatest benefit is getting my paychecks a few days early. Another is that I have enjoyed the relationship with them. I haven’t had any bad experience. So even though I have a card through my bank now, I still keep my RushCard because of those conveniences. However, one time, I have called them about a charge that's on my card. But then I realized that it was a valid charge after I got off the phone with them. However, they actually kept the card out and I was a little unhappy about that. Nevertheless, it's a great experience with RushCard.

My current employer for some reason only uses an employee ID instead of a name for direct deposits. With that being said, they rejected my direct deposit without contacting me to try to correct the mistake. It's the 4th of July weekend and I had plans and most importantly bills to pay and now it's going to take 3 to 5 business days just for my employer to get it back. Mind you that it's Friday now. My holiday weekend is ruined because of this.

This company has stolen $450 from me. I paid a bill using their bill pay service but my creditor did not accept the payment and returned it to them. They have acknowledged that they received the funds back at their processing center but refuse to return it to my account. They will no longer respond to my emails or messages on their Facebook page. I have tried calling but their representatives barely speak English and are of no help. I decided to use this company because I am already in a difficult financial situation and was unable to get a regular bank account but all they have done is made my situation worse. Horrible!

Something needs to be done about Russell Simmons and the Rushcard. For the past 3 days my card has been messed up… I didn't get my SSA benefits today as scheduled and they won't get on the phone at customer service. I been on hold waiting for an hour now... the app won't work. It's ridiculous. Please find out what's going on. I need my money to pay my bills.

My card was compromised. So as I waited patiently for my card to come in the mail a direct deposit hits. After being a customer for 9 years I'm told there is no way to retrieve my funds. The only 2 options consist of paying out at least $30 so that I can retrieve my funds. It sucks!!!! So my money is just sitting there and I can't get gas, food etc. Even after the lawsuit I still gave them the benefit of my doubts. I'm done with Rush Card and their inconvenient services. It was great while it lasted. But I really need to consider a financial card with more convenience. Oh! And one more thing. The maintenance service... they will remind you of the service date and days later they are still having technical difficulties. The IVR hangs up on you and you're on hold for at least an hour. Russel Simmons needs to do better!!!

I have an ATM dispute. I emailed RushCard customer service, requesting a fax of whatever forms need to be filled out. I received a reply stating to contact customer service. I've been trying to reach them for two days. In the meantime I'm stranded on a hotel. WTH.

Been with them for over 6 years... These ** hold your direct deposit, shut down the website, don't answer the phones/shut them down on us. I advise y'all stay the ** away from this company or get out now before it happens to you. If they do answer the phone after having you on hold for an hour, it sounds like they are having a big ** foreign party.

I've had my RushCard since 2002. I use direct deposit with my card and it's an easy process. I am able to find a reload location at Walgreens. Using RushCard for online purchases has been good, as well. However, there's one time that I had an incident with the ATM, but RushCard gave my money back. However, they charge me with ATM fees and not all bills online accept RushCard. But the process of paying bills with it is good because they do auto pay so I don't have to worry about it and I always get an alert when they take out money. I will recommend RushCard to a friend.

Will the update affect my direct deposit, and when are my direct deposits be consistent. Some weeks I get it at 12pm and the next week I get it at 9:30pm. I have priorities I have to take care of and at 9:30pm it's too late. I have been with Rush since 2009 and I demand consistency or I will go with other options.

I have been trying to call and speak with an agent but I keep getting hung up on. I have bills due and my direct deposit hasn't posted. To make things worse I cannot log in to see what's going on. Please give your customers feedback on issues you are having. This is unprofessional and you will be losing my business.

I have to wait all day for my deposit. Website is always down and it's hard to get a person on the phone. I will never refer anyone to RushCard! When you're on a fixed income and have to wait until everything is closed it gets very upsetting.

I'm very disappointed in RushCard. They have taken my money and not returned it and no is helping or even concerned. I did a card to card transfer of $249.42 and it failed but never went back to the original card that it came from. I called maybe 50 times and they say "Don't worry. Allow 48 hours and you will see it." Well it's been 6 days and still no money. Everybody keeps saying back office will fix it but I need to pay my bills. I'm very frustrated. I've never had this type of issue ever with them. The upsetting part is no one is even concerned. I asked for a supervisor and they say well they are going to tell you the same thing. Really please put them on because this crazy. Still no one gets the phone and help. What do I do. I'm calling again now they say sorry we are overwhelmed with calls please try again later. This is some crazy mess.

I've been with Rush since 2006 and I like them mostly for the advance pay. Also, the fee is cheaper than paying the bank fees. I can make purchases with RushCard and I've been able to use it to pay more bills on time, but it's still hard because most people don't accept it. I use direct deposit and it's very convenient. However, calling customer service is not clear and not easy. It's a hassle and there's no way to get in contact with the customer service agent to help so I have to go through as far as disputing a transaction. Moreover, I referred friends before and I didn't get my referral fee. Still, it has been a very convenient process for me so it's a great experience.

I had a direct deposit of 1642 June 21, 2017. I made three purchases that day. Keep in mind I have the RushCard app to keep track of my balances and transactions. So the next morning I woke up to go to the bank to withdraw 540 off my account. The bank teller tells me my transaction was declined. I said I never had this problem so I checked my phone and seen I had 36 dollars left on my card. SMMFH.

Always get a person that is not very helpful. I wanted a new card. I cannot read the one that I have. It turned into being very complicated. I still have not received a new one yet. 2 months now. I would like one with raised letter that won't swipe away. How long will it take. Please let me know.

I’ve been with RushCard for almost 10 years now. They have less fees and the card can be used at various locations like a regular credit card and at various ATMs within 5 or 10 miles for free. Though a lot of companies offer similar benefits now and RushCard don’t have loyalty opportunities nor membership offers, I still find it convenient to be with RushCard. It’s easy to use. Direct deposit is easy and fast too. I’ve used RushCard to pay bills and purchase online as well. However, I have ran across issues in dealing with bills that would not allow me to use the card. There were companies that wanted me to do a check type or ACH option. I haven't been able to use the ACH feature at many places because RushCard is prepaid type, but about 75% of the places where I've used the ACH feature or withdraw feature, it has worked.

I am so fed up with RushCard! I think I'm going to just go over to NetSpend! RushCard outsources to the Philippines and I'm not sure if they do anywhere else. My point being when you call customer service there they have the script they read from. No matter what questions you posed they read that damn script. When I asked for supervisors I'm put on hold forever or they tell me there are none or they have to wait for one or they just plan hang up after arguing with me! I want to know why these people are not properly trained. Why there are no supervisors why none of the questions I asked have ever been answered!

I’ve had my Rushcard for 10 years and it has been reliable. With Rushcard I can manage my money and be responsible. With it, I don’t see the money. I know it's on the card, but I won't spend it all. Whereas when I have money on hand, I'll probably spend it. I use the card to pay my bills and make online purchases, which is convenient. I had Rushcard for so long, I can store that card into the file, and it's only a click away.

I am satisfied so far with being a customer of RushCard. I have not had any mishaps or disappointments with receiving my deposits on time or getting my money off the card. If I had any suggestions for RushCard it would be to have withdrawals unlimited for all plans.

On June 16, 2017 I went into my bank the BBT of Easley SC to make a card advance. The lady at the bank put in the wrong address. RushCard declined, the bank voided me, gave me receipt and then said they release in 24 hours. 24 hours I called RushCard who told me the bank was wrong it will take 3 business days. 3 business days later I called RushCard back. They said, "Sorry 5 business days". After 5 business days I called RushCard back they said previous agents lied that it take 10 business days. I asked for a manager. The agent said none was available he'll search for one. I was on hold 2 hours then a manager came on, told me nothing they could do. She couldn't give me a corporate number and I'd have to be patient. Call back in another 10 days, if not resolved they would escalate, so that's 15 days to a refund back on my card.

I have a complaint. I had 30 dollars taken from my account on Dec. towards the end of the month for quick cash. I couldn't get my money off my card when I had to the end of the month to get it off my card that was expiring on the 31 of the month. I requested if I could get my 30 dollars back because I feel that I should have not been charged the first place. I was told by customer service that they can help me. So far I spoke to several people with no results. I would like to know can you resolve this issue. Thank you.

I've had RushCard for over two years. I like that I am getting direct deposit and I don't get charged any maintenance fees. I also use RushCard to pay my bills. I just made a deposit for my life insurance fee and it was easy. I'm always satisfied with the customer service. I've had no problem with RushCard and I recommend them.

Because of Russell Simmons, I got RushCard and with it, I get my benefits earlier. I use it to make purchases and pay bills online and I never ran into any difficulties. Also, their reload locations are close.

Love this card!!! There has been very few hiccups and they were resolved quickly and professionally!! The Early direct deposit is my favorite feature. The check cashing comes in very handy also. I'm also relieved MoneyPak came back!!

I've been with RushCard for more than 10 years. The card design is cute and I like it. It is convenient to use when buying things that I have not been able to save too much. Direct deposit is great and comes two days earlier so I also like it. The bill pay and online purchases are great and easy. I used the reload thing at Walgreens when I was out of town and it was good and convenient since there's Walgreens everywhere. I have had some transactions on my card that were not authorized so I had to call RushCard a couple of times and it was a slow process and didn't like some of it. They did not give me my money back because of the timeframe since some of the transactions were over 60 days when I noticed it and I was irritated. But, other than that, it was pretty good and I will recommend them.

I love my account with RushCard. Thanks for the service and the time. I have been since 2011. I will recommend my family and friends to join and good service that you have given me. I feel very with safe with my money in your hands.

I've been a RushCard member for 7+ years. Customer service is good. I really enjoy receiving my paycheck 2 days faster. Although I have a traditional checking account, I always use my RushCard. My concern is why I'm not winning any of these fabulous prizes for I use my card all the time.

I have no complaints with RushCard! I love the services and perks that it includes. Anytime I need something correct, the representatives provide great customer service and very friendly. Keep up the great work guys! I would have no problem referring a friend.

I signed up for a RushCard. Then signed up go direct deposit. Well let's just say no money on my card. I am now out 100.00 dollars. With no way to get it back till they decide to give it to me. So beware when they say can or may it really means will take 2 pay periods.

I don’t like banks freezing my account so I don’t shop with banks. With RushCard, I can pay my bills easily when I get my direct deposit. I set up my payment online. The team at RushCard is sometimes good and sometimes not though. I can't understand some of them and that irritates me because I keep having to repeat myself or they don’t understand what I'm saying so I have to say my question in a different way. Also, when they take a dollar at the end of the month, they give us so much money back, but they stopped doing that. Nevertheless, it's been a good experience with RushCard.

In the recent past in dealing with customer service, I have had pleasant experience. As always they are helpful to whatever my needs are at the time of contact. They are always kind and polite. At this particular time I'm awaiting my new card by mail because my current card expires 07/17.

I filed a dispute on 4/6/2017! I have called several times asking about a update! They are not willing to tell me anything! I asked to speak to a supervisor they refused! They either say they can't find one or call back later! I have been with them since April 2009! I'm currently contacting the BBB & also looking into a lawyer! These people are thieves! Advise nobody to get a card through them! If anybody else going through this we should start a lawsuit ASAP!! My lawyer will be contacting them.

RushCard is a great except for the fact I was getting my direct deposit on Wednesday nights and then it started be deposited on Thursday. However my family enjoy the freedom tied to using the RushCard anywhere where Visa is accepted. It makes life easier.

A co-worker had told me about RushCard, and I've had it since 2008. It's very convenient and I like it. I use it for my payroll and pay all of my bills online with it. Everything is on the card if I need to backtrack anything. I hold on to my money a lot longer when it is on the card. I keep a spare of money all the time. I have no problem with Rushcard and they always put a couple of dollars back on the card if we use too many ATMs. Also, their customer service team fixed the problem that I had. They're very good. I have gotten over 10 people to join RushCard.

I love this prepaid card. It has a monthly minimal few with no per transaction charge, or a dollar per transaction with a 10 dollar max fee. It is very easy to load. So much better than a traditional bank. And no overdraft fees to worry about.

I am very pissed off. I have been trying to get my money back from Rushcard for 3 1/2 months now. I disputed 2 transactions and they added two others that were not supposed to be on there. As a result of that, the bank took the money from my light bill company (I paid the light bill with the card). So my lights got turned off as a result of someone not listening and doing what they wanted to do with my money. The representative told me to cancel the dispute with the light bill company, and I did. She also said that the money would be returned to the merchant. That was almost two months ago. So I call back and they tell me that the dispute was never canceled and that I needed to cancel and send in picture ID and the transactions that I wanted to cancel and the reason why. I did that and now I still haven't heard from anyone with Rushcard.

I would not recommend RushCard to my WORST enemy! I have had it just a year and cannot count how many times my money is held up! Recently my recurring purchase to Amazon was declined, but the money is "pending" for more than 10 days now! Today I found out my card is blocked, no phone call, text, email or warning. Just blocked. 1 day before my direct deposit. All I'm being told is "sorry". Oh and I can pay $30 to expedite a card. My late fees because of this total an excess of 350 dollars and you want 30 more? Russell Simmons you should be personally ashamed treating low income, trusting consumers like this. Oh yea and the block is because some fake company "ACD" tried to charge ONE dollar!!!!

I have been with RushCard for 6 years now. Easy to load and use. I had one dispute in which the RushCard Customer service department handled in a very timely manner. I could not be Happier with my RushCard. Thank You RushCard.

I been with RushCard since 2007. I absolutely love it. I recently had a situation & they fix it right away. Would definitely recommend. The cards are fashionable. You can load fast & you receive your direct deposit 2 days earlier. Now who wouldn't want that???

I've had absolutely no issues with RushCard since I got it almost 4 years ago. Customer service is always on point. Hard to understand sometimes, but they get it done. Only thing is... customer service hasn't answered my email in 3 days. But I've gotten 2 a day to review RushCard. But that's only about a new card. I highly recommend them to anyone.

Been a customer since 2008. Best service ever. The direct deposit features are very convenient, and the early pay is awesome. I would highly recommend the RushCard, my children are customers as well. I would like to be able to access a live person a little more simpler.

I can pay my bills online and over the phone with my RushCard without actually having to go in the store. But I juggle my money between two cards because I find that the PayPal card is cheaper to use as far as making purchases. Every time I use the RushCard they charge me an extra dollar but with the PayPal card, I pay $4 at the beginning of the month and that covers me for the whole month. So what I do is I get my direct deposit on my RushCard which is convenient, then I take my money out of there and put it on my other card as I spend like that.

I have had Rushcard for almost two years. I recently had an issue that required a dispute. I sent in the information as requested within a couple of days. I called several times to ensure receipt and each time I was informed that my information was on file. After nearly a month of no resolve I requested a supervisor. Initially, I was told there's no sup available to assist and they would escalate my issue. After getting the run around for a week or more I finally was able to speak with a sup. The sup informed me that my information was not received although 7 reps prior to her said they were able to see it. The supervisor continued speaking in a condescending, rude tone. My issue is still currently unresolved. I have emailed and called to no avail. I will not continue using their services and I urge others to follow suit.

I glad to be back. I'm very glad that you are taking care of my problems and that you keep me informed with text alerts. Thank you so much for everything. I would most likely recommend anyone to RushCard. Thanks again.

I Love RushCard. Every time I call customer service they get the job done for whatever I'm calling about. They answer the phone at a reasonable time and when I needed a new card with a different number they had no problem helping me with that. So I'm a happy customer.

I got the card and added money and set it to where I was charged $1.00 when I use it. I put money on it and never used it and the money is gone. I don't understand how the company can say one thing and do something else.

I really love my RushCard experience. The cash withdrawal at the ATM is a concern for me, because I have bills I have to have cash to pay. I love receiving my money 2 days early. I'm retired now, this works well for me. I'd also like to pay at the pump w/ my card too. I am a totally satisfied customer. Thanks.

I love this card service. They always put my direct deposits early and on time every time and I love my pink card and also I love connecting to RushCard on social media. No overdraft fees is a plus. Thanks.

I like my RushCard. I feel they should a 20.00 dollars over limit, cause sometimes people fall short from pay day to pay day. In 24 hours if their account is still in the negative, charge a 15 dollars overlimit charge.

I love RushCard and I have been with Rushcard since 2013. They always have those swipe and win contests but I think it's rigged because no matter how much you use your card you never win. Other than that I love using RushCard for all my banking needs.

I love RushCard and I've been a loyal customer for 9 years and the only thing I would say is they need to have more incentives for existing customers. I also love that I get paid 2 days earlier. Sometimes I don't receive my texts when I get a deposit but that's not a big issue for me.

I love RushCard since. I never problem with them. This is great for RushCard is awesome more. I am happy more with RushCard whole. I do always used them. My own card was good. Well, I say like same thing to your company and congrats to people was winner for vacation.

I love my RushCard. I just don't like if there is any purchase you didn't purchase you have to go through this ordeal like you are lying. I don't like that. But other than that I love my card and it looks like they let the upstate people win any and all contests.

I used my RushCard on my recent vacation to Seattle instead of cash and it was accepted everywhere I went... It is much safer where in unfamiliar places, someone might take advantage of your person if you are flashing cash all the time... I appreciate the customer service and have always been please with the person on the other end of the phone...

I love my card, never had any issues, customer service is great, fees are low, I'm very happy. I would recommend RushCard, and I have. Everyone should have RushCard. I also love the website, and Facebook page. They sign in daily asking if anyone needs anything. Great card, great service.

My experience with RushCard is excellent. I would recommend RushCard to any of my friends and family and co workers. I enjoyed the experience of using it online in the stores even to buy food to eat or to eat out. I been with RushCard a couple of years ago had switch.

I signed up for a RUSH Card account several weeks ago, got my card, activated it and loaded it and received $30.00. I have referred RushCard to a friend... She received her card... (She forgot to call right away for the refer a friend code, but she did do it...) Activated it and loaded it... She did NOT get 30.00 and neither did I. She has called customer service many times about this and they say it is too late because she did not call first to ask for code and some other stuff... I feel this is wrong. In the back office, it says refer people with my link, have them fill out application... Once they receive the card, they should call and activate, load it, then they will receive 30.00 and so will I. Both of us are SO disappointed about this. I am Cynthia ** and the person I referred is Cindy **. Please see if you can fix this!!!! Thank you.

I couldn't have picked better card. Loading money is easy and convenient. I love that it has the pause option in case my card becomes lost or stolen. Everything about this card is great. I will be recommending this card to all my friends and family.

I love RushCard. I been with them for 11 year and never has a problem. The thing that I love is I get my check 2 day early. I can check my account online. I can Call them about my account and get great service.

I love RushCard. Never had an issue! I would recommend RushCard to everyone! My money is always loaded on time and privacy is great! And fees are very reasonable! Very happy with them! Customer service is also very helpful and friendly. Satisfied customer!

The service has been great so far. I haven't had issues with my card or account. I use the goals a lot and the auto transfer is helpful. I can transfer money back as needed and that transfer is available right away.

It wouldn't be so bad if when you call customer service you get a live person who can actually assist you with what's wrong. I called several times about my account log in information. Well one of the reps gives me my security questions and the answers. I called another time and this time the rep couldn't answer any of my questions because either she couldn't understand me clearly or she just didn't know the answer. She puts me on hold only to come back and tell me she doesn't have a manager that can speak with me. Ok! Ok! I have had enough.

I absolutely love Rushcard. I have been a part of the Rushcard family for well over a decade now. In that time I've been well taken care of whenever I've needed anything from them. I have also recommended them to my family, friends, coworkers & even complete strangers. This company rocks & I look forward to many more years of excellent customer service from them.

I've called so many times and I've been told over and over that I would receive my refund and I still haven't received it. I was told I would get it on June 13 and when it came I was told to wait 24 to 48 hours. Waited and still never got it. I called and they said it will be in my account today and it's still not there. I'm not happy with my RushCard at all!!!

I hate RushCard... They have the worst customer service. They are rude, they leave you on hold and when you ask for a supervisor or manager they refuse. Whenever you have an escalated issue... and expect a callback... you never get a callback... and your issue never gets resolved. You can't understand nothing the reps say and they treat you like it's not their company and they don't value Russel Simmons' customers at all!

I love RushCard. I have been a member since 2004 and they always are courteous and polite!! Keep up the great work!!! I called last month to verify a charge and the rep was very accurate and clear and straight to the point. I would recommend RushCard to everyone.

The agents don't give any amount empathy. I've been with RushCard since 2014 that doesn't mean a thing to the company. I am looking for someone other than RushCard to do my banking with. I hate RushCard. The company doesn't care about the consumer. They think it's OK to do the customer any type of way. Don't bank with them.

It took 12 days to receive a new card and I had to pay 30 bucks. I am done with RushCard. Everyone that I have spoken to does not speak English very well. :( I have been a customer for a long time and I am going to leave them because the customer service is not good at all.

Was very well pleased with Rushcard and its services. Will and have already recommended it to family and friends. Easy to load money. Will continue to use. I have direct deposit, and it gets on my card fast. Spoke to customer service and that was a great experience.

Well, Rushcard promises you'll get your pay 2 days earlier. I get paid Fridays, deposit should be in on Wed at a reasonable TIME. My pay is deposited @ 9:30a, 12:30p, 5:30p and here lately @11:30p EST on Wed. When I call they say they have "no pending credits/deposits" but w/in 10 minutes of hanging up, my account mysteriously gets my paycheck deposited. Please be consistent when it comes to handling my "livelihood". This isn't fair at all when I'm expecting my pay to be there at a certain time of day and its not! I've talked to HR at my job and it's deposited the same time every week but Rushcard decides to HOLD it for no reason! May have to change my direct deposit to another company. It's getting ridiculous.

Everything is great. Customer service is excellent, the fact that I am receiving my benefits 2 days earlier is even better. Thanks for everything that you have done so far and for what you will do in the future. Thanks in advance.

I have had no problems. But some have when their card was compromised. They said it would take 30-40 days to resolved. Why so long of a time?? Do you have fraud protection??? I just need this answered for myself. I do Love my RushCard. Thanks.

In the end, this company charged me for shipment of a new card so that I could access my money. They disabled my card due to a security breach on their end and charged me to ship a new one express... And this was the second time. I'm done with this company.

I have never had any problems with my card that weren't resolved quickly. I love that I get my paycheck 2 days early. Have recommended the Rushcard to all my friends and family. I tried other cards but came back to my Rushcard. I love the convenience and that I never get overdraft charges.

I got an email from you guys twice stating that if I refer a friend I would get thirty dollars. I referred two friends and didn't get anything and also called customer service so that's false advertising. Then the customer service rep said that promotion was over but how was it over if my friend applied the same day I got the email? So yes I'm dissatisfied and this is not the first time this has happened. But thank you and have a great day.

Rushcard is awesome! I get better service than expected from a prepaid card. They are courteous, knowledgeable and helpful. I love my Rushcard! Even my mother now has a Rushcard and she is impressed with the no hassle service provided by Rushcard!

RushCard... As a member I have no problems yet, everything working just fine for me. I'm in control on how I place mine money with two account that I have where I can transfer $ from one card to another. I also don't have to worry about anyone getting into my main account that my direct deposit goes. Transfer money to one card to another (I'm In Control). Thanks RUSHCARD.

I work for the railroad and was using Rush since 2009... So after sooo many years with them I wake up to see if my check is on there to find they decide to closed my account talking about high risk. I ask "What high risk? That amount of money I make and put on my card or how much I swipe my card?" No one could tell me ANYTHING but it was a corporate decision... Now I been with them since 2009. NOW ALL OF A SUDDEN MY CARD HAS BECOME A HIGH RISK 2017. I BELIEVE THAT TO BE B.S. I WAS NOW PISSED that I have to do a different direct deposit because my check got sent back because of Rush bull... So now I'm waiting on a check from Rush with the money that was IN MY ACCOUNT ALREADY??? Pissed would be an understatement.

You charge a fee for everything. You have taken $20 plus dollars of my hard earn money in fees alone. $2.50 is a lot. You need to put some of that back in my account. I wont be using RushCard much longer.

RushCard has worked out well for me thank God. Very grateful for Russel Simmons. I don't have to worry about bank fees or overdraft fees, which rob you of your financial freedom. RushCard gives you the financial freedom that is necessary to move forward in life.