RushCard Reviews

RushCard is not like everybody else. Whatever you put on your card belongs to you, especially if you do unlimited. With other companies, even if you do unlimited, they still charge you stuff. Your money is your money, and that’s a beautiful thing with RushCard. You sign up for text alerts and you also get emails. You can also go online or call them and they can give you the exact time your money hits your card, so you know exactly what time to expect it. With other cards, I would get my money one week at 9:00 in the morning, then the following week, it would come at 10:00, and the time keeps changing. If you get paid 24 times, each time it’s gonna be different ‘cause there are 24 hours in a day and that’s ridiculous. RushCard is more consistent and they have a very good understanding about things pertaining to you.

I was at work Friday and realized that I got a text message from the RushCard app. It said that someone had made a purchase for Saturday so when I checked it I immediately called the number to explain that it was not me. Instead of them listening to what I said they automatically accuse me of giving the card information to someone else. First of all how can you overdraft a card with no money on it in the first place. They use so many different accusatory words about $50 that I have no idea about where it went. What I do know is I want my money back. I want my money now. I can't wait 7 days for a card that's supposed to have that type of protection on it and it doesn't.

I get the bonus for the Refer-a-Friend, and the direct deposit usually comes several days early. Setting the direct deposit was extremely easy. Also, I could transfer money easily or cheaply to friends with the same card. Everywhere accepts it and it’s very convenient. It is easy to find reload locations, too. Customer service is very pleasant and very helpful. They know how to address what my problem is. I have only ran into a couple of problems and they were very quick to address and fix them. I really like Rushcard. I'm very pleased with them.

I like that RushCard is a two-day early pay. With the money being there sooner, I'm able to budget if I can take out a couple or leave it. I can look at my account online or on the app. They also have the refer a friend where I can get $20 or $30 credit. I get direct deposit and use the card to pay bills and make online purchases. I also use the reloading but I have to pay the fees. RushCard has monthly fees too so hopefully, it's not at the same times. I can only load up so much so that I will have to do two different cards if it's a bit large amount. Overall, having RushCard is a good idea.

I noticed money missing from my account. Check the merchant. It was from Apple Store. Mind you I don't have anything with Apple. I contact RushCard immediately. They gave me the info and advised me to contact Apple immediately so they can investigate and put my money back. I did. Apple did all investigations. It was in a store in another state that I never been to so they send me an email with everything from the investigation as well as advised me to contact the local authority and RushCard again. I then called RushCard again and they told me that they will dispute it but it will take about 10 business days if they do it and if was the merchant it will be 5 business days. Still waiting. So disgusted with this company. Going to get a lawyer because I work too hard for my money.

I order a Replacement card I needed asap so I paid the 30.00 to have it express to me in 2 days plus 5.00 for the Replacement card. It's been three days and no card. I called them several times today asking them where is my card. All they can say it's on the way that UPS is delivering the card. I'm so pissed off. I have money that I can't get to. I asked for a tracking number so I can track it myself. They couldn't even give me one talking about it's not showing in the system but the card been mailed out. Like hold up how you know it's been mailed but have no tracking number. If I don't get my card by tomorrow, I will take legal action. They should refund me back my 30.00 dollar because they guaranteed I will have my card in 2 days and now it's 3 days. I'm leaving them after being with them since 2005.

I like the convenience of getting my money a few days earlier, but I don’t like the hassle I have to go through to file a dispute. There was a charge on my card on 09/13/2018. I contacted the merchant to let them know that this wasn’t a charge I authorize, as I do not live in DC. I like in VA Beach. The merchant was nice enough to not take my money and issued a refund. NOW the charge is still showing “pending” on my statement as of today. I’ve called RushCard customer service numerous times to request that they release the funds back to me. They’re telling me that I have to wait 10 business days!

RushCard representatives and a supervisor were absolutely rude and not helpful at all with a situation I have with my RushCard password. I was hung up on by both a Representative and a supervisor concerning my own account. I have never been more dissatisfied in my life.

Is there any cash app that accepts the Rushcard??? I have searched everywhere. Other than that everything else is great. Thank you all for your time and help. I'm hoping you all are accepted to cash apps soon!

Can't get my pay check and I have three year old baby. Usually comes on Friday no later than four o clock. Customer service no help and my job sent it. Don't know what happened. Never had this problem before. Need help please. Today is now Saturday morning twelve am. I can't sleep thinking about what I'm going to do.

ATTENTION. Do NOT Use RushCard. I requested a replacement card and they would not allow me to change my address. They charged $37.00 to have a card expedited to me and assured me that they would forward the card or deliver to the rental office. They did neither, instead... I have a card floating around at an old address. I have called numerous times trying to rectify the situation and they are NO HELP. Each person I spoke to showed no empathy or willingness to help. Then I finally was able to FAX a copy of my ID and SSN card with proof of address and they denied it because they said "I was too dark". I am ** and I was highly offended, and was STILL left with no resolution. SO now, I am 2 weeks in without a card and again there has been NO resolution. I will NEVER USE this card again in my LIFE, and I advise you/whoever is reading this to NOT use them either.

My account was closed after 6 years of having the account I didn't find out until a week before my direct deposit. I had 3 card registered under my name and I transferred funds around occasionally, a lot of money have been deposited in my accounts. I wasn't notified or even provided a legitimate excuse as to why my account closed. I honestly believe it's an inside job. RushCard is hacking everyone's account and blaming others people and yes closing them. This was very unprofessional and biased. They do not send out email and or text alert which I am by the way signed up for alerting you of the incident. They just do it without further notice. Horrible horrible business after all the years I have had the services, all the fees I have paid, etc.

So I called the 1800 number on the back of my card. Each and every time I call these liars tell me something different. First it's on pending transactions, can be placed back on to your card, now they have to be posted. Well the gas station I stopped at on 9/6/2018 and asked for $40 in cash only to be told it declined so I told them to cancel the transaction. This bank is still holding my money even though Rich's oil gas station faxed them over a paper saying to release my money and still they have not released my money and all of this started at 11:40am and the paper was faxed at 2:10pm EST. You cannot understand half of what they are saying and it makes it worse when all they have done was lied since I have gotten this card.

I’ve been w/ RushCard since Feb 2008, I’ve had several cards and use them a lot, recently I called about 20 or more times because I couldn’t get the email code to reset my password and get into the app, the RushCard agent was so rude, I had him to close the account after being a faithful customer for 10 years, I ordered a new card 3 weeks later, I still can’t a get a verification code emailed to me to reset my account! I’m so tired of this, I wouldn’t recommend them to anyone ever again.

I got RushCard in 2004 since it's better for me and I use it for everything. I paid off all my bills with it. In addition, their direct deposit is perfect because I get my money a day and a half earlier. They also give away certain things, but I've never won. A week ago, I used my card so much that it has completely turned blank and so, I needed a newer card. I called and asked them, "I need to get another card, but can I use my same card?” The rep said, "yes". So, my card was on its way, but what I didn't like is that I had to pay for a new card. I also don't like the ATM thing. At first, MoneyPass ATM was everywhere, so there really was no problem, but when they switched, it's now a little hassle. Walgreens is so far, so if I had to get some money out from my card and if I go anywhere, the ATM might charge me, plus RushCard would charge me.

I recently canceled my card with RushCard. I had money on it as well since June 2018. It is now the ending of August and I have not received any money. I’ve called several times and they’ve given me excuses.

Absolute worst customer service. No individual agent is that bad -- some are obviously trying their best to help -- but the system as a whole just doesn't work. I've been trying to get a referral bonus that should have posted to my account but didn't. I've contacted RushCard by email, online chat, and phone. In response to my email, RushCard member services told me to contact an agent by online chat. Via online chat, I was told that a request had been placed to have the bonus credited to my account, and that I should get it in 2 business days -- the same thing I was told 9 days ago on the phone, after calling 10+ times about the issue.

I have been a RushCard holder for over 10 years. I love the service they provide and the convenience prepaid cards offer me. The only downside to this card is the fee to load cash on the card. Several other prepaid cards offer free cash loading serve by American Express. If rush offers that they will be winning 100%.

Updated on 11/20/2018: RushCard has told consumer that I we handled things outside of this website. And that is false! RushCard has not even reached out to me and I don’t believe they ever will! BTW I have pictures and emails to prove.

I was in a situation where I had to ask a family member for some money. He called RushCard customer service to make sure he was sending the cash to the right place. The agent walked him through the process and confirmed at the end of the call the money would arrive within the next 30 minutes. That was 3 days ago. According to the rude customer service people the money was sent to an expired card and cannot be transferred to the card that replaced it. They keep telling me to fax a copy of my ID which I have done 10 times and they still have not done anything.

I have been with RushCard for 10 yrs and I never had a bad experience until August 23rd. I got a refund from Advanced Auto Parts of over $200 and immediately I got a message from RushCard saying my money was available... Then an hr later I see a negative transaction of the same amount on my account. When I contacted them they told me they see the refund. I have to wait 72 hours for the refund to process. It has now been 72 hours and my money is still not available and I still have a pending transaction and when I called again they telling me I have to wait 5 business days for my money to be refunded. I’m being scammed. I’m a single mother with 3 Kids with literally .09 cents in my account and for them to take my money is messed up... I will not be doing business ever again with RushCard. Such a big disappointment how I lost over 200$ due to RushCard saying my refund is fraudulent...

With my RushCard, I get my deposit a couple of days earlier before it's supposed to. Everywhere I go and everything I do, I use it and have no problems with it. The availability of reloading the card is convenient for me. The place where I load it is right across the street from my house. When I need customer service, I call them, they talk to me and they fix the problem. I’ve been satisfied with them for seven years and I recommend them to friends all the time.

I am a customer and I was going to take a Lyft and the Lyft never showed so they authorized a hold and rush telling me to wait ten days for it to drop off but I took a Lyft the next day and transaction was posted the same day but the first one is still pending, stay away from RushCard. They are based in the Philippines.

Card was stolen so I reported it and mailed in my paperwork. Few months go by and I hear nothing so I checked up on it. They never received my paperwork and since it has been past the 10 day mark, there is nothing they can do! I'm out my check and behind on rent. I don't recommend RushCard to anyone.

When I first got my RushCard, the guy was mainly the first person that actually offered it. So, I went ahead and took advantage of it. I do direct deposit and I like my money being on my card before my payday. I call when I have a problem and when I do, they’re pretty quick and efficient. They always resolve every issue I’ve ever called them about. But if I'm paying the fee at the stores and then RushCard takes a fee, it seems like they take too much money. Also, when I load money on my card, it depends on where I go. It could be cheaper or it could be more, like at Walmart, there’s gonna be $3.95, while at CVS it’s $5. But that’s the only problem I have with them. Other than that, everything else is okay. If someone asks, I would tell them to get a RushCard if they can't get a card. It’s the best one I’ve ever had. I got several prepaid cards now, but I only use that one.

I have been using RushCard for about four years and since using it, I haven't been overspending. I also got my son one so I can transfer him money and it has been working well for us. I use RushCard's direct deposit option and reload locations and they are really easy to find. Rushcard is easy to load and it's easy to manage the app and online. Also, the team at Rushcard has always been very helpful. One time, there was a situation when I didn’t receive an item and they got it taken care of. They refunded the cost of the item in about a week. Overall, it's a great card and it's a good prepay program.

I was going through student loans and I never really had or dealt with a bank before. So, I thought I’d baby-step my way into it and Rushcard seems like a perfect card. Also, it is backed by Russel Simmons. I got the card and it's great that I get my money two days earlier. I also use it to pay my bills and in the beginning, whenever I did a swipe to pay for anything, it would cost me a dollar and that was pay as you go. So, I did the monthly of 9.95 and I don’t have to worry about the fee every time I swipe. Everybody recognizes the card and I wish that it would be on Samsung Pay, so I can use it through my phone. Other than that, I’ve never had a problem using the card. When I've gotten a huge amount of cash, I would reload it. I have recommended Rushcard to friends and they tell me that it is the best thing. It’ll make you trust in a card and make you do more.

The worst customer service I have ever experienced!!! Don't expect answers or help. From calling once you actually go through all the hurdles to get an actual agent. Trust me once my direct deposit clears I will be changing cards. Love getting my check early but not knowing what day you will receive is a drag as well.

I had an issue with AutoZone, they said they never took my money but $81.26 was pending for a while. Something told me I should screenshot it and I did just in case I had to prove this. When I went back, the transaction no longer said pending, it just disappeared. I've called AutoZone and they said that I had to call my bank. I've been trying and the recording says I need to contact the merchant. I had another issue with a VIP tires, they told me they cancelled the transaction for $53 but I never got the money put back on my card.

I called RushCard due to me not receiving my direct deposit. I was told there maybe a delay in the deposit department. I normally receive my check on Thursday. Today is Friday and still nothing. I verified with my job and they do have the correct bank information and the monies were deposited. Now I'm told to wait. It should reflect shortly. It can be still processing through the bank. I've been receiving this deposit from my job for the past 3 years. So please tell me what's the issue and where's my money. Thanks.

Wish the fees were smaller. Some of them are a bit much for single moms such as myself to afford when I already pay a monthly fee. What is the point of the rather large fees attached to loading a check???

I do not write too many reviews, but I HAD to with this. I signed up with RushCard in 2014. In my situation at that time, a prepaid card was the best option. Aside from minor issues, such as a replacement card being a little late, everything seemed to be going smooth. Until earlier this year (2018) Meta Bank decided to close my account with notice, all I received was an email that read, "Your RushCard account balance is now $0". Mind you, my account just received my Tax Return a few days prior. Alarmed, I checked my account online and it read the balance of my account was paid to "My Name".

I used to like my Rushcard when they only charged up to $10 a month when you used your card or pay the $9.95 a month. But now it's like most of my money goes to them. And I feel that when they change fee-free ATMs customers should have been notified and the fee-free ATMs that are listed on the website still charge a fee. I call customer service and asked for a statement so I could show them that I was still being charged a fee at in-network ATMs and they said they would and never did. I think Rushcard was better in the beginning than they are now. I try not to use mine unless absolutely necessary.

Rush Card has been AWESOME to me. I appreciate you for that and keeping my monies safe. Please continue up the good work. Also I think you guys should come up with different style cards. I would like a new look, but If not that is fine with me. I will remain one of your longtime members.

At the time that I set up a RushCard, I didn't have a bank account and the job I had had direct deposits so it was a lot easier. I direct deposit and check my cash through RushCard. The only bad thing about it was when I was trying to purchase a car in May. I had quite a bit of money on the card and was trying to get 5000, but I couldn’t. I had to go to a bank and swipe the card and then get the money from the bank. If they could fix how much money I could access off of it, that would be a lot better.

I would like to see the cards upgraded with the new chip technology for better security. The customer service has gotten better. However whenever you perform an upgrade to your website my acct gets screwed up and I can't restore the bill pay features that I once had.

Was charged for expedited card. It came in regular mail time. No callback. No refund of my 30 dollars. Very upset and had a hassle speaking with a live representative who was no help at all. I've been with Rush for years. This really disappointed me.

Rush Card is very convenient and simple to use. I have my paychecks directly deposited and Rush provides me my money two days earlier than those without it. There is a flat $5.99 fee each month and never any other charges. I love that the card is a Visa and able to be used online and in any physical stores. I can withdraw money for free at my local Wawa and love the app as well. The Ingo check cashing feature is awesome and so convenient allowing you to cash checks in minutes having the money available right then. I've had no major issues with my card and am a very happy customer. Thank you Rush Card!!!

I like that I get my direct deposit early. RushCard has been ok to me. I just wish they would stop sending me emails about enter to win when I have never won anything. I bet I’m one of the longest customer they have. I should win something just from being with them so long but that’s just my opinion.

My experience with RushCard has been good. There only have been a handful of times that I had to call customer service for help. I will still recommend this card to friends and family. I would like more information on the credit card you offer to rebuild my credit.

I love the card but just wish there were more incentives for customers who have been card holders for a long time. There are no bonuses for us, no fee-free periods, no overdraft allowed. There is nothing to keep us with the card.

I have over 20 $1 charges from you all. At first I was told it was capped at 10 but then I was told 20. Well I have over 20 and I will be canceling my card. I've been a member for years and here recently I've had nothing but problems.

I've been a member since 2004, I needed my replacement card to be rush and I was charged $35. I couldn't wait 7-10 business days, trying to avoid a late fee. Because you all charged me $35 I should've just waited the 7-10 business days.

So earlier this year I did a bill pay. Bad idea. I sent the amount of $400. When I put in my information and the payee with the amount hit confirm, it instantly takes the money out of your account. Then a prompt pops up telling you it will take up to 7 days and gives a date for when the money will reach the receiver's account. I took a screenshot of that prompt to make sure I had my dates correct and to let the receiver know. When the day that the money was supposed to arrive, I called concerned. When I spoke with the CSR they told me it could take up to 30 days for the money arrive. But according to what the website prompt told me, it had a specific date which was 7 days after I initiated the bill pay.

Severely unsatisfied. Not able to dispute charges online. Crappy outdated system. Deposits don’t post on a set time. Deposits being held. Just not better than NetSpend. I really hate this account. I’ve had better to say the least.

RushCard is not the same anymore. It use to be the best prepaid card ever. The fees and can only use pharmacies ATM which is a inconvenience. The contests are lies. I get direct deposit won nothing. I'm am very much considering leaving RushCard after 9 years with them. A disappointment.

The direct deposit is what I use RushCard for, which is great. The monthly fee works a lot better than the $1 charge per purchase item. The ATMs that are listed on the site are not all free; some of the charge, depending on the city, I suppose. The customer service via over the phone is poor; they have constant attitudes. The chat service is awesome, and the customer relations team on there are great! It doesn't help that I can't use my card to pay most of my bills, due to it being considered a prepaid card, but it does its purpose. Overall, it's beneficial for me.

I been with RushCard since 2011, and I would never recommend RushCard to anybody I know ever because the rep make mistake that the customer have to pay for it. They half understand English, they lie. They messed up on my check and I still waiting on my money. I got behind on my bills because they messed up and lied. I was almost in the dark and homeless, so I would never recommend you guys to nobody. Because of a mistake that your reps made my life almost change for the worst.

Updated on 01/30/2019: Recently, I went through an ordeal where my card was getting hit multiple times in small amounts for some Walmart Family Mobile plan. The last one was an excessive amount that I noticed out of my account. When I reported it, RushCard did their investigation. The only problem was that five transactions were past 60 days and I couldn't recover them. That pissed me off. I’m still waiting for Walmart to get back with me. But RushCard is not gonna do **.

I would just recommend making the cards better accessible for 3rd party auto purchases I.e. Lyft Cash App etc. Also a better map of Rush Card friendly ATM’s would be a huge help. Also the length of time for disputes are very long compared to competitors.

For the most part I've been very satisfied but when it comes to contest and my account. Some things I'm not happy with. For instance, I contacted RushCard numerous times about my rush texts alerts. Every time I use my card I suppose to get alerts to my cell. Instead I receive them through Gmail and I ask them to correct it and sometimes I have money missing but my account doesn't show where it has went. And I believe the customers who have been with them the longest should automatically should win a prize or receive something after all those years paying card fees faithfully. But thanks all. Besides that they're a good company. Tell Russell Simmons I said thanks and give me a call to show how much he appreciate me. Thanks.

I have been with RushCard since 2007. It has been a very good experience for me. I'm able to do my refund with the IRS with the RushCard. If I have online checking I'm able to do that with RushCard. I'm on able to order will RushCard, pay bills and my money is guaranteed safe. RushCard have provided me with a lot of good experience. I take RushCard all over with me.

I love my RushCard. The only thing that bothers me is not being able to contact a customer care line when I experience card issues. I would appreciate if there could be a phone team hired to help out customers.

Having a Rush Card has been a breath of fresh air! What traditional bank has a service fee as low as 5.95 a month! Being able to transfer money into Rush Card Goals has helped me learn how to save! The freedom of being able to transfer funds into my moms account saves me time and money. Rush Card has only gotten better from the year that I signed up! Transitional banks are a thing of the past seeing as Rush Card is offering a new credit card to customers as another form of building credit.

I had an account with 3 cards for over 2 years with Rush. I had my primary card, which I had my payroll check loaded onto each pay period and used to pay bills, buy purchases, etc... I used it very regularly and never had an issues at all. I also had two other cards for my children. I have one daughter in college 2 and a half hours away and it was an easy way for me to send her money or to help her pay bills for school. I also had another card that I gave to my 15 year old daughter when she went out to keep her from having to carry cash, and that was connected to an Uber and Lyft account just in case of an emergency she had to get a ride other than the person went out with.

RushCard is amazing. I have never had any issues and my money is always there. Sometimes a day earlier! Customer Service is excellent and the app is really easy to use. I can easily access my account online as well if needed.

The dispute department is a joke, in 2016 I had some crook scan my card and makes a-duplicate of my card. I was using my card at the same exact time at a Publix, when I received a text alerting me a withdrawal was occurring at another Publix atm in North Miami Beach. I call the dispute department immediately to notify them of the fraud. They cancelled my card right then. So, I assume they would look at the camera at the Publix where the fraud occurred and see it wasn’t me. Because I could not be in two places at one time and I only had one card on my account.

I have had y'all service since 2013. First thing is the BIGGEST problem. NO CUSTOMER SERVICE! Longer waiting times by over an hour to talk to someone. THEN IF I SAY THAT I'M HAVING A PROBLEM WITH SOMETHING THEY CAN'T NOR WON'T SPEAK HIGH ENOUGH TO HEAR THEM. Or they tell you after waiting for hour for them to pick up to call back because they can't hear you. Then they tell you that they're in the Philippines and not the USA like the site says.

I've been with RushCard for 8 years and I now am cancelling my card because of all the ATM fees and the monthly fee even though I have direct deposit. Almost every time I take out money I get an extra $5 taken out in charges or fees. Too many new fees.

I have had RushCard for a long time. About since 2012. It is giving me the worst issues the past year. Not only that if you guys took away the ATM now I get charged a fee. I've been with you guys for so long. If I lose my card you're still charging me for a new one. My new card won't let me buy anything online because it's not registering. I've lost so much money taking money out of the ATM just to take money out of my bank account. You guys charge the ATM fee plus your fee so I can $6 to take all my money.

Love my RushCard. I have been with y'all for a very long time and I wouldn't change it at all. It is so amazing. Me and my husband both use RushCard and I always refer y'all to people. Love getting my check 2 days before actual payday. It helps out a lot.

Everything is great. The only thing I dont like is the inconsistent deposit times. My job always submits payroll on time, every time. There have been times where I've been late on payments due to this inconsistency. Another thing is, these emails I get about winning money and I'm sure it's only for new customers or certain regions even though it doesn't state that. But again everything else is great from customer service to the convenience of using the card. Thanks in advance.

RushCard is great to have. Money comes early. No over fee. Use it anywhere, cash back and very quickly. It easy to put money on it and take it out the atm. They come all different colors. I need to have 2 account.

RushCard usually provides quick pick up on phone calls. However, they can be better with having someone who understands what the customer is saying over the phone. Like for instance, whenever I call about anything, there is several times I have to repeat myself more than once.

I have been very pleased with RushCard. I get my social security and payroll check deposits earlier than my regular banking card. I do have a problem getting charged a dollar every time I use though. I have had good customer service when there has been an issue with my card whether an overcharge or a return issue.

I’ve always kept a prepaid card on hand Incase of emergencies. I enjoy the in-app features that they have, as well as the early payroll/direct deposit. The fees are ridiculous though! So I definitely wouldn’t recommend this for long-term use!

There was a transaction to be made to my account the day my direct deposit was added to my card. But for some reason the transaction would not go through although I had the funds to pay it. I was not happy to hear that there was no sign of a transaction to have been attempted although the dr office told me over the phone that they tried to run my card on the 9th. So that means there was a problem on YOUR end and the agent I spoke with refused to solve my problem.

I’ve been with Rushcard for 11 years. They always have contests & I have never won anything. Being a valued cardholder you would think we are the ones who should be rewarded. But my overall experience I have no complaints.

I was very disappointed with RushCard services. I had them since 2007 until last week. I am a disabled combat veterans receiving benefits and was never educated on lump sum settlements. Half or some veterans have some form of a prepaid card. I got really educated by the Department of Veterans Affairs for retroactive disability compensation. Most don't have bank accounts due to lack of information about some benefits.

I'm satisfied with my card but we use to get cash back, now you guys charge way to much for every transaction which was one of the reasons I chose this card because of the cash back and no transaction fees... can you bring that back!

RushCard has the two-day express pay so I keep this card. My main perk is to receive my direct deposit a couple days earlier so that I’m able to have access to my funds. I use the card often for online purchases, but mostly bills. It helps me pay my bills quicker. I’ve had RushCard for a while and my only complaint is that if someone else had used my card, which happened before, it takes a long time for RushCard to get back to me and I have to talk to someone. Other than that, everything I’ve experienced has been good. Usually, the reps are decent when I call. RushCard is an okay card to have if you need a card.

I moved from New Jersey to Virginia so I had to change my address. I had to go out my way to get the information RushCard needed for me to fax over and they still didn't update my address. I've been waiting a long time to get my money. This is not good customer service and I'm going to be stopping my account after this.

I had my RushCard stolen on Aug 4th 2018 and called the RushCard representative to get a new card mailed to me in 1 to 2 days for $30. Today is Aug 7 and I was told to send utility bill, Social S card, identification card and handwritten letter to update my info on my acct. I did so and all documents were excerpts. Now I call after I faxed all the papers 3 times because the fax was too dark, and he tells me now I have to wait 2 days and call back because the corporate has to approve to send me a replacement card!!!

In the beginning, RushCard had a promotion where they gave people $5 to sign up and $5 for every other person that the person who signed up adds to their account. I signed up and RushCard was able to get my funds a couple of days early. However, now that they've switched companies, it has gotten horrible. There have been changes with the credit limit of cash that you can get out and with the fees that they have when you need a new card. The changes don’t make sense too. Right now, my card is broken, it expires next year and they wanna charge me a fee to get a new one.

I am very dissatisfied with the service I have received from RushCard... there was an issue where my card was stolen. I reported this to RushCard reps... in order to get a new card but I needed it to be sent to my new address. I was told that it couldn't be sent there because I have not changed the address online. Mind you I had already told them that I didn't have an online account so with the card being stolen I couldn't do that... so they refused. So I asked if they could just close the account and mail me a check for the remaining amount that was left on the card which was direct deposit from my job.

The people at RushCard told me that their fees are low and that I could get my paycheck two days ahead of time. However, every time I turn around, there’s a new astronomical fee being charged. Also, it's the only card that I have to get one of my paychecks and my paycheck does not come to me ahead of time. I have multiple transactions that go through on my card so I picked the one where it’s a one-time a month fee. But then, I’m getting charged a dollar fee for everything and I never get any of that money back. They used to give the fee back when it goes over a certain amount of charges.

I have been sending my direct deposit to RushCard since 2016 the same way every time. Nothing has change or anything. For some reason this time RushCard decided to send my funds back saying my name wasn’t on the deposit. Now mind you my name never shows up on the deposit. The supervisor SUMMER was absolutely nooo help at all. She stated, "My PayFlex we receive the money back in 3 business day," but yet they still have no funds so there’s nothing I or PayFlex can do. Thanks to RushCard. Never ever again. And I highly suggest anyone still using or new to RushCard CANCEL! CANCEL! CANCEL!

Lost card. Reported such. Refused to send replacement card to my new address. Told me to change online but unable to as acct blocked due to inactivity. So can't change address. Card sent to old address which means someone else has received new card. Refuses to close acct and return my money to me. AND NOT AT THE OLD ADDRESS!

I have RushCard for 10 years now and it’s nice that with it, if I wanted to deposit money, I don’t have to go to a bank. My direct deposit is there every other week and I don’t have to go get a check cashed. If there’s a Walmart that’s closer, which there is, then I can go there. But one time, RushCard said that I called in and reported my phone lost, but I never did. It seemed like it was a program glitch but they didn’t wanna say that it was a program glitch. But that was how most banks are so I wasn't by it. It's just that it happened out of nowhere and I had to borrow money off my friend because RushCard shut all my funds off on the card. Then, I had to wait for a new card for which they made me an overnight fee to get it overnighted. But I told them that they should waive it. It was their own internal fault that they shut off my card.

Hi, really don't like to write bad reviews. However, my experience with RushCard this past week has been very horrible. Someone hacked into my account and made six transactions from the state of IL. (I'm in FL) I've called serval times (each representative was NOT helpful at all) trying to get this matter solved. When I was finally able to speak with someone and start the disputes. The representative told me since I'm a loyal customer (since 2006) they would refund me the money back right away. Well I called, sent a email, & sent a message via Twitter.

Called RushCard prepaid card customer service number to try and get some answers as to where the monies I had added to the new card I received from them had gone to. I was transferred over to what I was told was a customer service supervisor. I was met with a rude woman who just kept reading a pre written response card that had absolutely nothing to do with the issue I was trying to get help with.

I've been with RushCard since 2014. On July 16, 2018 I had a 3.85 charge from a scam. With that being said I agreed to cancel the card and receive another one for 5 dollars. I waited the 7 business days. July 25, 2018 and still didnt receive a card. Then they told me I had to wait 3 July 28th. More business days and still I haven't received a card. I was educated to call back on 3rd business day to call and reorder the card. I do so only to find out it had my old address which is directly next door to me because I lived there and decided to move into a bigger house so my girls could have their own room. With that being said the house is empty and has been for a while so I check the mailbox daily just because mail still comes there.

I have been a customer for a few years. Well today they lost my business. Called in about a deposit not posting. Was told to give it an hour 4 hours later. After calling back a second time was put on hold for 40 mins. Customer Service Rep was rude and a complete liar. Completely disrespectful. I had to book an emergency flight and could not get access to “MY MONEY”. Truly annoyed with RushCard.

I checked myself into treatment back in April. When I went in I had my tax refund loaded onto my RushCard. The facility said that because it was such a substantial amount of money on the card I was required to put it inside of their safe. While in their safe an employee (the director's assistant) stole my debit card and went into their system and stole my Social Security number and my birthday and change my PIN number. She later spent over $1,200 off my debit card. On June 5th when I found out that this was happening I canceled my RushCard and disputed the unauthorized charges. I went up to the store where the charges were made and got the video footage of the lady spending the money at the ATM.

Around 2 years ago I got a refund right before Christmas... was a rather large purchase. I went to the ATM right after I got the email showing my money had been put back on my card (prior bad experience with then I wanted to take my money off the card) and it had been locked immediately!!! Took up until a couple months ago for them to "REVIEW" my account. I even sent in the receipt... They still claimed fraud!!! $900+ and I still have yet to see a dime. I lost my car and my apartment over it! This is the WORST prepaid card to get!!! Never ever again. And I highly suggest anyone still using or new to RushCard CANCEL! CANCEL! CANCEL!

RushCard was sent to incorrect address, when I called to inquire I was told to go online. Explained couldn’t go online as I didn’t have correct information, got put on hold 7x for > 15min, hung up on 3x. Finally got ahold of guy named Miggy and he stated he would have check sent out. That was on 7-11-18. As of 7-20-18 I still have not received my monies and RushCard can’t tell me when or if the check was processed.

Well I do not do this much but, after all this mess I have no choice I chose RushCard and trusted this company with my money but, I see they take money and try to sound concerned. I used my info online to use as direct deposit, I received an email letting me know it's been posted, I try to log in. For some reason the site will not let me, so I try to call and get help. They tell me, "We see you have a deposit but it's on another card that you never registered. Is your card purple?" "No it's pink." "Well it's your fault you copied the wrong information down." I tell him, "How am I wrong when I took this information off my account. It's not my fault. It's your company's fault" so I ask to speak with his manager thinking this guy would help.

I have been calling RushCard every day since July 3rd, 2018 about a payment that was taken from my account but merchant reversed it back!!! It was over $200 and every time I call I get a different answer to my question! I was promised Credit after 10 days! They basically stolen money!!! It is July 18, 2018 and I just got off the phone with RushCard with a trace # to prove the funds was reversed back to my account. I was told I would not be receiving credit or a refund! I’m currently looking into a lawsuit against #Rushcard. This is NOT the first time this has happened.

I have been waiting 3 weeks for them to send me a card. They have supposedly sent them to me but I have never received them and they have taken 70.00 from my card and keep giving me the runaround. My family has suffered over this. We have went without food and I have to pay late charges on all my bills. I need my money. I don't understand why they keep lying to me telling me they send it but they don't and when I ask for a tracking number they tell me UPS has it and I know that isn't true because I called UPS and they say different. So what is it. When am I going to get my money. It's not fair to me and my family. I want some answers.

My friend transfer $200 onto my RushCard via card to card transactions, two days later disputed the transaction and with anything but his words on the phone RushCard put a hold on my account. I have no access to my funds or paycheck, he called to tell them to stop disputing and sent a fax of his ID and a letter telling them to drop dispute and still my card is blocked. They said it can take up to 45 days to uphold. DO NOT GIVE RUSHCARD ACCESS TO YOUR MONEY. THEY ARE NOT A REAL BANK BUT IN FACT A SCAM.

I reported a fraudulent withdrawal transaction to RushCard May 5th 2018 and they were to look into it. They canceled my card and sent me a new one which I received May 17th or so. In the meantime I could not access my funds left. So since May my dispute was not resolved. On July 11th 2018 my new card was suspended without my know and no access to my funds again. When I contacted RushCard they stated my account was permanently closed because they could not ensure the security of my account and that it was high risk. When I said, "How is that I just used my card a day ago". They said it was a decision from their corporate office and had no further information.

I was having trouble with my other prepaid card so I decided to switch and get a rush card. I set it up and set up direct deposit since it was advertised that I can get paid up to 2 days earlier. That’s what got my attention. Well my first paycheck came around today and I’m still currently waiting on my money. I called customer service and got several different answers as to why my funds weren’t there. They could tell me the exact amount if my check but could not tell me when it would be released.

I have two accounts with this company RushCard whom I find is a rip off and scam. I have been with them since 2009. When I first got my Social Security they claim it's 2012. On June 14th I had one of my cards stolen and I canceled it. I call them and ask for a replacement. They claim they can't replace it and that I must go online to do so but I have had others replaced in the past and didn't have to go online.

After 14 years of using RushCard Customer Service I’ve finally had enough and closed my account. Service has always been horrible but I figured a small price to pay to get my paycheck a couple of days early most times!!! WRONG. This week my card was compromised and thieves were able to steal money from my RushCard account. I knew I wasn’t going to get much help from customer service to get it back but I thought at least I can block the card and get a new one before any more of my money was stolen. WRONG again!! I waited almost an hour to speak to someone in the disputes department who didn’t speak fluent English but was finally able to block the card and get me back over to Customer Service so I can update my address and order a new card.

In January 2018 my card was stolen. My name is Valorie **. I called cancel my card when I realized it was missing. I paid the overnight fee of $30 and didn’t get the card for several days. RushCard gave me back the money and upon day 45 or so they took the money back which created a financial hardship for me being a single working mom. When I called to see what happen they said they couldn’t make contact with the merchants. Only 1 merchant gave me my money back. The rep told me they can do a rebuttal which takes 30 days and advised that I do a police report.

I've always been very skeptical when it came to prepaid cards. It just so happened that I received an email and gave it a chance. They were doing a $50 sign up promotion for setting up direct deposit. Naturally, I was sold! Who wouldn't be? So I signed up in July of 2017 and hadn't received it. I was getting paid weekly so I wasn't hurting for it but the main reason I gave it a try was the sign up bonus. I received an email basically saying they still hadn't given me my sign up bonus and I shouldn't "miss out" on what I'm owed. Mind you, it's now July 2018! I'd say I was as patient as ever. It's pretty much a battle to get through to them on the customer service number! Then you have someone who is VERY difficult to understand and lack the experience of dealing with general public. Period! The killing part for me was hearing them actually try to explain how the promotion no longer is available! No **!

I paid for my hotel stay with cash and used the RushCard to cover the hold for incidentals. Over a week later this transaction is still pending. I have called the hotel who says that they released it at checkout. I then called Rush who said that they require a fax from the hotel to release the auth. I called the hotel back and though abnormal agreed to fax the requested information. To this point the transaction is still pending and after speaking with a “manager” I was told if I didn’t like their hold policy that I should not have used their card. Really??? I have been a Rush customer and was taken back by this comment. Maybe me and many others should take his advice and use another service!

I originally signed up with RushCard around 2014; I uses it sometimes but not very often because I was satisfied with the company I was with for my direct deposit and everyday transaction which was through American Express. As some of you may know American Express isn't accepted everywhere so I gave RushCard a try. It was okay at first but then my direct deposit would show up late - I checked with my job and they advised they already released payroll so it's up to my bank to release funds. 1st strike.

I have been with RushCard since 2011 and has never had a issue with getting my deposits manually released back to my card until now. I stayed at a hotel and had to pay a deposit which they released when I checked out but RushCard has been holding it for days now. Customer service representatives is very, very, very rude and unprofessional. I asked to speak to a supervisor. They left me on hold for an hour then hung up. I called back and a different representative told me it going to be a 2-3 hour hold to speak to a supervisor then immediately placed me on hold not even allowing me to respond.

I have been a RushCard member since 2012, in May of 2018 I had filed a dispute with RushCard for a company at the time I didn't know who they were. After doing some investigating dispute came back denied said that the charges were accurate. I said, "Okay. That's fine. I understand..." So during the dispute process RushCard did a charge back to the company for one transaction for 280.00 & another transaction for 530 12... these were payments that were made to my finance company... but RushCard never credit my account back for neither transaction.

I’ve been a customer of RushCard since 2017. June 7th somehow my card was duplicated and someone wiped my account out $855.00 from an Apple iPhone store. I was advised to call Apple since the charge was pending still, and also advised by RushCard customer service I wasn’t the only person this happen to. Upon calling Apple I was advise my bank will have file disputed with my bank. 6/8 the charge cleared and I filed the disputed, provided them with police report information.

2 months ago someone took money from my account 2x and it had already been taken out. Notified RushCard. They said because it was not pending they could not do anything about it. When I called the first time it was pending and I was told I had to wait until it was not pending. Never got my money back. TODAY they suspended my account for a card I never got in the mail as a replacement card and now they said I had to wait 3 business days for my account to be restored!!! Today I'm expecting a direct deposit on my card and every Tuesday I get government funds deposited to my account!!! I Mr my account restored Now so I can access my account to get food!!! THIS IS RIDICULOUS!!! THEY ARE MESSING WITH PEOPLE'S LIVELIHOOD!!! I am now going to speak to an attorney for my inconvenience of my own money!!! RushCard is a scam and are fraudulent!!!

How they handle several disputed transactions - They are lead on a mouse chase for three weeks. On 6/21/18 I was told by a supervisor to expect my provisional credit by last night. I called on 6/22/18 to get money after not receiving the credit and was Told I'm not receiving credit. I should have received the decision in the mail. They are liars and I will be contacted a lawyer.

My son is 17 and he got his first job so he wanted to get a RushCard for his deposit. Well he could because the process is horrible. They ask for verification. I understand the need for that. They want ID, social, proof of address, I seen that everything is accepted but the proof address which is a state document of health insurance with his name and address. Nope. Not accepted. They want a bill. He's 17 a award letter he don't get a check stub. Well he just started the job. Why is the process for a teen to get a card is so crazy??? And I recommend the RushCard. There are 6 people including me!!! I know uses this card and they didn't have to send not a thing in for verification. I'm so disappointed.

Today I was at the car dealership, having my car serviced. When I went to pay the bill, my RushCard would not process on the dealership's end. It kept coming back rejected, as if I did not have the funds available. I assure you that I had plenty to cover the charges. When I looked at my account, the dollar amount had been taken from my RushCard balance, and showed as a transaction. This amount was also below the daily spending limit. When I called RushCard, there is no option through the automated system to speak to a representative. After just pushing random buttons, I was connected to a human being. Well... after a 25 minute wait on hold. Mind you I am still at the dealership trying to pay for services. Talk about embarrassing!

My whole family has RushCard cards lately. When I use my card my transactions are being denied when the funds are available. This is happening with all family members especially at Walmart. The other day I had to go to atm in Walmart in order to pay for transaction. There is a hefty fee associated with withdrawal from out of network atm so I was not happy but Walmart isn’t only place I tried to pay for my medication at my local pharmacy and it was also denied at a gas station also. What is going on. I never had this problem before. Called RushCard and they blamed Walmart but Walmart isn’t the only place and it doesn’t happen all the time. I have had RushCard for several years and am otherwise happy with company.

RushCard is the worst ever and I would NEVER EVER NEVER REFER ANYONE to them. I called RushCard and reported my card lost on May 26th, and requested an expedited card. The rep I spoke with told me that I wouldn't receive my card until the 29th due to the holiday. The rep also stated that my card would be sent to a UPS store and to call on the 29th to get the tracking number and find out which UPS store to pick up the package from. I stated okay. I called on the on the 29th and the rep I spoke to stated that there was no tracking number yet and that my card would be coming to my house not a UPS store and to call back the next day which was the 30th to get the tracking number.

I received my RushCard in the mail. I began the activation process only to have them activate my card with an email address I never seen before. When I tried to contact customer support to resolve this issue I received an automated response telling me to log into my account (which I cannot log into because they sent my activation email to the wrong address). I spent the next hour on the phone trying to reach a resolution to my problem without success. Ridiculous. I do not recommend this card to anyone. It's a complete scam.

So my fiance filed a dispute on June 1st and was told that there was no need to send a replacement card so been using for 10 business days exactly to only go into a 7/11 and be declined, then go to an ATM also declined. So been on the phone now as I'm typing this, speaking with the Supervisor by the name Mel EID# ** who states that there is nothing she can do to reactivate this card and here it is Father's Day weekend and he has no money. She as well as the prior dispute rep Cathy EID# **. He requested to not be placed on hold and was put on hold several times, then they clearly have no idea what they are doing. Russell Simmons you put your name on a card to only hire foreigners who are definitely not trained. I've recorded the entire conversation for over 2 hrs to get nowhere.

My daughter had my card and she lost the card along with the PIN number attached (so she can remember it). Well somebody went to the ATM, took all my money out and now they said they seen no error. Coincidentally on the same day I was told they were gonna give me a provisional credit. Now my bills are behind and in order for me to reopen my dispute I have to open a whole new dispute and wait 30 days just for an answer... sooo pissed off. I been with them since 2007 so I’m not gonna be a member of RushCard for long.

Yes RushCard is a fraud taking from poor working people hidden amounts of money from their tax funds. RushCard took 43 from my state income tax. This is the first time and last time I use them. I tried speaking to customer care. They are not good speaking English and are very aware of the problem and explain they don’t have a dispute office or a person to solve this. Well you fooled me once. Shame on you Rush. Second time would be my fault. Yeah I pass on rich crooks. Thanks for letting me know how you make your money! Off poor working grandmothers like me.

I've been a customer since 2015. No problems until I tried to dispute a claim totaling $320.00. I was told that I would receive a dispute form via email that had to be printed and sent in. But... had no means of printing it from my phone. Which by the way was some days after the "10 day" period or whatever. They informed me the process could take up to 90 days for a resolution. Upon inquiring about receiving a paper form in the mail the representative informed me (after calling back and waiting to get it in the mail) they had the wrong address on file which I updated previously.

I’ve been waiting for my money since April 18. I’ve been waiting patiently but it seems like nothing is working. I’m about to ask who can I talk to at corporate office. No one at RushCard can help me. I was getting my direct deposit to my card. I was out shopping with my card when it was canceled So I decided to cancel the whole card. I’ve been waiting on my remaining balance. It is June now. I believe I should be compensated due to the lack of employees at RushCard. I talked to so many representatives since April 18. It is now June 7. My direct deposit I get my money from Social Security and thinking about filing a lawsuit due to the facts RushCard do not investigate like a bank. Big facts. I am going to report this to the news that there should be an investigation on RushCard. It does not make any sense that 4100 and some odd people are damn near reporting the same thing. My biggest problem it’s been almost 90 days. There should be some kind of help.

I lost my card last month and someone used it. I filed a complaint with RushCard and was advised by everyone that I turned in everything that needed to be turned in and I would have my money back in 10 business days. There was a total of $337.50 taken out of my account and I called every other day to see if the process could be faster and each person told me no. It would take the whole 10 days but my money was for sure going to be back in my account. Now today after calling to find out information because my money was not in my account, I was told that the dispute was closed and they did not see any errors. I turned in all of the documents and was told that there was no error. My money is gone, my card was used without my authorization and they found no errors. I asked her how did they not and the lady just told me that the response was final and that was it. I will NEVER bank with them again or recommend anyone else to.

I used the atm, but because of some technical difficulties my transaction did not complete. The money was still deducted from my account in the amount of $483. RushCard reps keep telling me the systems are down. Nothing they can do, but refuse to admit the system outage has anything to do with my funds disappearing from my account. I cannot keep calling Rush every day for hour, I need assistance immediately.

I have had RushCard for a year now and every time I call Customer Service... I get 0 issues resolved. That’s right 0. I have waited 3 weeks for a dispute credit on fraudulent charges. I have spoken to Supervisors and Managers. The Dispute Dept. Supervisor “Mel”, clearly was unwilling to understand the problem. Everytime I have called CS, they have given me a different date. I have had to put off going to Urgent Care to treat a severe ear infection from black mold. Now, in result of waiting so long, I have lost my hearing. I filed reports with the BBB and they informed me that I'm not the first one. RushCard has many complaints for the same reason. Customer Service acts like every single thing is a secret that the customer shouldn't know. So I ask, “Why is it called customer service if they only serve Russell Simmons and not the customers." I do not recommend this card if you depend on your money being where you left it.

My card was compromised, I immediately called to advise them. I did receive the dispute form right away (the only positive). I found out they have an outdated address, and the only way to update it was write a statement asking for an update, along with my ID, and social security card. Which was done 5/23 and 5/24. I was told I’d get a provisional credit in 6/7, which is ridiculous. I’ve called on three different times to check on my new card being processed, which by the way to get it in two days would be $30, after my card was compromised. First it wasn’t received, then it was, then I was told, "Allow the back office 24/48 hours to update the address." I called Tuesday to be told it wasn’t done but would be manually done, that day.

Poor customer service/Non American. Hard to communicate. I have disputes and each rep gives a different process. I am being charge to replace stolen card. I am having to wait for days to even file the dispute which cause more problems for me. This prepaid card service is a scam and I have filed with a lawyer. Anyone who need contact information for a free lawyer please contact me at **.

I have been with RushCard for 9 years. In 2015 their system crashed and a lot of people were stranded some instances for weeks. This didn't affect me so I was unaware of it. In April of this year I planned a trip to Thailand. I had everything paid for. I wanted to replace my cheap card for a new one because you couldn't see the numbers anymore. They told me it would take 5-7 business days and I could still use the old one. Almost 3 weeks later no card. I ask them to send me another one. They tell me I can do a 2 day service. I ask them, "Can I still use my old card." They tell me yes. So I tell them to send it regular thinking that if it doesn't come in time I'll just use my old one.

On January 25th I got an email notifying me that RushCard closed my account and they were sending me a bill payment check and I should receive it within 7 to 10 business days after January 25th. I have been calling since February 17th twice a week to get the status of the check that they sent or to cancel that check and send me a new one and nothing has happened. It is now May 30th and I still have no check and they still keep on telling me they have not received a response from their corporate office. Is there really a corporate office? I don't understand this. I have been in customer service for over 30 years and this is the worst I've ever dealt with. I have been the frustrated customer, the nice customer, the customer that cusses you out and it has gotten me NOWHERE. I have talked to several supervisors (RAMON, JOSE, MGR NAMED YVONNE). I really don't believe these are their names.

I am gonna file a lawsuit against RushCard and MetaBank. Some of my money is missing out of my account and every day I call, someone gives me a new policy or they give me the same answer but no results. I was supposed to have a provisional credit applied to my account which has yet to happen. Regulation E of the FDIC states banks must issue and release funds within 10 days after receiving a complaint. I’m taking this one to court.

I have this card for convenience to keep my actual banking info offline. And I must say it is horrible! I recently rented a U-Haul truck for a move, this card had more money on it in the moment so I used it for the deposit hold. U-Haul assured me I would get that money back within 3-5 days. It’s now 7 days since I paid U-Haul in full the balance I had owed them with another funding source & RushCard is claiming they have up to 10 days to hold my funds! This is the worst experience I’ve ever had out of a prepaid debit card. Not only are their fees excessive. When I called to try and address this situation, they don’t even have an option to speak to a live agent on their ‘automated phone system.’ How can a financial services company actually be allowed to get away with that! Seriously! #grabYourWallet Don’t use this card! It sucks & the company behind it sucks too!

I have been calling RushCard for the past week about a hold on my account and the issue still has not been resolved. I have spoken with 3 different supervisors who all tell me the same thing. That my funds would be available sometime today or tomorrow. I have been told this since the 14th. I am a single mother of 3 who is a full time student and worker. So for me to wait almost 2 weeks for something that should have taken 2 or 3 days. To RushCard it might not be a lot but to a single mother of 3 100 is a lot. And as of today May 23rd my funds still have not been released. They have confirmed that they have received all the necessary information from the merchant authorizing the release but still nothing has been corrected. I have to borrow money from people for gas money and other expenses until payday which means I'm losing money and am being set back because of this. I just want my money back.

So my card just all of a sudden stop working. No fault of my own. I called in to report it and they want me to pay $5 and they said it's nothing they can do on their end. What type of crap is that. It's not expired nor is it bent or damaged. Then to make matters worse, all that I was able to talk to was people who you can't understand a bit of their English. I will never recommend RushCard to anyone. I am very dissatisfied with Kormora and Russell. They can shove this card right where the sun don't shine???

When I saw RushCard, I read about it and decided to go ahead with it. RushCard is for me to take care of my monthly bills, which is what it was designed for. I really like that with the direct deposit, I can get my money in advance. However, the only hiccup about it is paying $1 for each transaction. Each time I swipe my card, they charge for it. Also, I rarely use the reload option because I’m also charged about $4 for it. But, other than that, it is fine. Also, RushCard helps me out when I call.

The dispute process take entirely too long. If you can't find a phone number for a merchant that a automatic red flag! My money has been disappear from my account quite often and I been with RushCard almost 10 years. Really start think it's time for a change.

I've had RushCard for many years and with it, I have early deposit. But I've disliked that fact that there is a deduction of $1 for each transaction.

I have had a RushCard and have been using it for my direct deposit ever since 2010. I had a situation where I was "unavailable" for six months. My direct deposits were still being sent to the card. When I checked my balance most of the money was gone. It would have been physically impossible for me to use my card. I called the company and they seemed understanding about the situation told me that I will get a courtesy credit after 10 days not to worry. I have been a customer for 8 years and everything will be okay. On the day I was supposed to get a partial refund I was told that it was my fault that I left the information with someone and I need to go look to them to get my refund which was untrue. There was a communication problem with the dispute Department. I couldn't hardly understand what they were saying and most of the time they were very rude.

Using my RushCard enables me to put a certain amount on things that I don’t feel too secure about someone coming in and getting. That way, I can use it to pay bills and it’s been very convenient. The only complaint I have is that they changed the places we can go and withdraw from. At one time, there were machines all around that I could go in and withdraw money that I’ve had put on the card from with no fee. And then Walmart was just one place I could go and use my card. And then the free stopped from there and I had to find another location, and Apple Credit Union was one. Now I can go to CVS but RushCard switches locations every time which is an inconvenience and I don’t find out until I go to do it. Also there’s a bank fee when it should be free or they don’t accept my card at all. This is bad. But other than that, RushCard has worked fine for me.

I have been a customer with RushCard for over 5 years now and this will be my LAST YEAR! This company is a nightmare. I only signed up for RushCard because of how my bills are set up and the pay is supposed to be 2 days before your scheduled at date. They used to be great until allegedly they got a new bank. My name is hyphenated and it has been all of my life. I set up my account using just one of my last names as I normally do. In 2014 I was asked to send in my driver's license and social security card due to my IRS tax refund showing my full name with both last names. Ok I understand so I send them the documents and of course they are approved. I had nooo issues until starting last year when I started to get my deposits later and later. So I asked about it and was informed that they would need those documents AGAIN!

Rushcard was prepaid at the time and I'm not a person to do bank account, so it was convenient for me. I utilize a reload location and I used to have direct deposit, and I've had some pretty good experiences. The only thing I didn’t approve of was when they stopped using CVS as a place for you to let you reload your card. They should have sent out notices because I loaded a few hundred dollars on my card and I was not aware that CVS doesn’t load anymore. It took several weeks for them to reimburse my money back off of my card. I had another incident a week before last when Amazon took money off of my card and Rushcard can't tell me how it came about, just that it came from Amazon. And I've been waiting on them to correct that issue and it still hasn’t been corrected.

My been w/ RushCard since November 2017 and of course the payday earlier is what attracted me. Everything started out just fine but for the past month I started getting my direct deposit later in the day on Friday. Most recently I have a pending charge on my account that’s has been going on from almost 2 weeks. I've called and speaker to three different reps & and 2 supervisors and everyone gave me a different answer. I still haven’t got my money back. I would recommend NEVER using RushCard. They are not a good company!

I've been with RushCard since 2015 or 16 or so. Now for the first time I had a direct deposit from the IRS which was my tax money onto my card that I had to dispute because I never received it and never got it. The card was stolen and I put a dispute within that week. I do not have text notification because I have the whole totally different new number that I've been have the last last year. Now I would do anything news reporters BBB all the above to get what's owed to me. I don't understand it. It's not like RushCard gave me the money. The IRS gave me my money that I work hard for. I wouldn't recommend nobody for this card. This is absurd and I will get to the bottom of this.

I was already in the process of changing banks when I experienced ANOTHER horrible ordeal with RushCard and their customer service. Hopefully this will be the last one before I switch over in a week. Last night I noticed that there were funds missing from my account. Upon further investigation, I found out that I had 4 unauthorized withdrawals taken from my account. I called RushCard immediately to file a dispute. Not only was the customer service horrible as always, but they blocked my account without warning, and told me this was "company policy".

Well I order a product and never received it once. I realized that it was taking a month, I decided to try and contact them and stop payment to get a refund. Well it took them a week to contact me back and they told me I would have my money. I still haven’t received anything the product or the money. I ordered the product 04/11/2018. I got the response 04/25/2018 finally after many attempts to the contacts they made available. It’s been longer than they said that I would receive my refund. I also have a complaint against RushCard for not stopping the payment when asked. Yet they put in a dispute, canceled my card and sent haven’t stop payment yet. Told me I’d have to wait for a 90 day review.

I have been with RushCard since 2004. I use this card daily, monthly, paying bills and making purchases. It was very convenient for me. Today I found out my account has been closed without any notification or reasoning of why. I cannot speak with corporate. I have to wait for a letter in the mail per RushCard. This is a big inconvenience for me as I was in the process of loading money to my card to pay my monthly bills today. I found out that I am not the only person whose card or account has been closed suspiciously all of a sudden by RushCard or MetaBank as RushCard says.

I heard about RushCard from the Russell Simmons show and I thought that at the time, RushCard was offering something that was a little bit better than what the competition was. A lot of the prepaid cards always had extra fees so I figured I would give RushCard a try. It's been about five years since I've had RushCard and it has the flexibility of having direct deposits. I have my Social Security come on it and if you're dealing with basic stuff, RushCard makes things easier, like getting groceries, paying for things, dealing with expenses and making online purchases. I've basically become disabled and with the direct deposit, I don't have to go and refill like on other prepaid cards.

After getting three of these cards that I didn't not order my daughter got me to use it. I am on a fixed income and don't get to talk to my husband very much. After cleaning rooms all day I came up with 25 dollars to load on here so I could fund my husband's account so we can talk. But when I did I came to find out this card took almost all of the 20 dollars I put on it so now I can't talk to my husband. I have stage 4 terminal cancer. Every second I get a chance to speak to my husband is vital because we don't know when or if it's our last time to speak.

I have been with Rush Card for 13 years now. I have watched the company go downhill as time passes. They are not upfront with customers, they lie and heaven forbid you have to call into customer support. Don't ask for a supervisor because you will not be able to speak with one. They will keep you on hold for long periods of time, or just hang up altogether. Russell Simmons or whomever owns the company need to stop being so darn cheap and get people who are customer service ready. Also stop lying about entries because we all know that it's just not true. Oh and referral fees and early deposits are a joke as well. I will be switching and taking my business elsewhere. I honestly feel that if we stop giving them our business they will be either forced to get right or shut down. Either way they need to revamp their entire process, company and customer service.

RushCard make it hard to dispute a transaction, also the CUSTOMER SERVICE sucks. I have a recorded call (I called from my work phone) from RushCard customer service. They are rude, talk over you and disconnect the line while you’re trying to figure out what is going on with your money. Y’all take my money every month and hang up on me while I’m trying to figure out how to get a new card and dispute transactions. HORRIBLE HORRIBLE HORRIBLE. I will be closing my RushCard account as well as letting everyone of the 15 people I REFERRED to cancel their accounts as well. Just HORRIBLE.

I ordered a shoe offline and my shoe can but. Rush won't release my cash saying I have to wait 3 to 5 business day and it's day 6 and I called with the access code. The manager did not have a reason for hold my funds. I asked why and he hung up on me. No answer or reason why. Please everyone never use RushCard. They always tryna get over on you and then have no answers. RUSHCARD IS HOLDING MY HARD-EARNED MONEY HOSTAGE FOR NO REASON AND BAD CUSTOMER SERVICE.

I'm leaving Rush... I get paid on Fridays. My funds be on my Rush Card on Thursday the day before I get paid but for some reason I find myself waiting until Friday afternoon for my money to be on my card. It's been happening too much now. I got bills to pay so I'm closing my account in switching to PayPal.

I've been charged 4 times for our of network atm fees at arms that are in network. The RushCard atm locator even sends me there, when I call the representative agrees and says I will get refunded but I'm still waiting. This is ridiculous, I've been paying a month they service feeling for 4 years and RushCard still tries to scam me. Time to stop my direct deposit.

Been with RushCard for quite a while now... but I'm very unhappy with it now because I no longer receive my transaction alerts. Someone stole my entire check off my card from a whole different state and the only way I knew was because of my transaction alerts which I no longer get. I've called in numerous times and everytime they say it's fixed but NO it's not.

My money have been pending for almost a week. I called customer service. They were very rude and not helpful at all and if I'm paying per month for service they are not offering what I'm paying for on top of my money being pending on my card. No one from RushCard seems to know how to help.

After 10 years and posting good ratings, no more Rushcard - Been using RushCard as a primary account since 04/2008 and have referred family and friends to the company. For the last few months no mobile transaction alerts, even after working with support a few times. As of March 2018 new atm network (AllPoint) that only allow withdrawals at CVS, Rite Aid, or Walgreens for no-fee transactions. Then today found out during an emergency that the ATM withdrawal limits has changed. Rushcard never had a monthly atm withdrawal limit but I was told that I will not be able to use an ATM until May 1st. Today is 4/23. Note to RushCard: Utilize the mobile app or sms features to inform users of major changes. Today's society is almost 100% mobile-based.

I have been a customer with Rush Card for over 10 years. I even stayed with the company through the fiasco last year when funds were unavailable for over a month due to an update to their service. Recently the Magnetic strip on my card stopped working. I ordered a new card, and soon after the strip on the new card stopped working as well. When I called customer service to request a new card I was asked to pay for another replacement. I had done nothing wrong to the card and expressed that I should not have to pay for a product that did not function as promised. I was told that the fee was unable to be waived.

My online account was blocked, so I had to call the 866 # to get my direct deposit ID. The 866 # gave me the ID number to my old account which was used to direct deposit my taxes. I was calling for a few days looking for my taxes and finally I was able to speak to a representative. They were no help. They told me they only have one account for me when I had two. One was closed, it was the reason I couldn't get into my online account. My money is gone, deposited into a closed account. I gave the representative the account # my refund was deposited in and she basically told me there isn't anything they could do to help me.

Rushcard LLC, Lascivious dispute resolution tactics. Fraudulent charges were made online with my debit card. I.E. (nor-dtfee.com INTERNET MT) for over $400. Only after the police were contacted and a report ascertained, I was forced to have card reissued at my expense for $35. I was informed of a 45 day investigation period, which included a provisional credit of funds until final resolution. I was given inconsistent information with proactive correspondence, at least 5 different CSR's assured me of a temporary credit. I never received a credit and a they have the gall to state that a in-depth, thorough investigation was completed in a mere 7 days and concluded that although a police report was filed the merchant assured them that the charges were correct.

I have been waiting for a dispute to be resolved due to errors 5,543.00. This should never happen to people when they put money in accounts. I have been told different things and days my funds would be on the account. RushCard has been very unprofessional in handle my case but I will not stop until they pay me all my funds back to my card.

My card was compromised, so they blocked the card. I filled out an affidavit and the money was returned to my card. However, now I have a card that does not work with my paycheck being sent to it. I recently moved, so in order to get a new card they want a proof of address. That should be a simple enough task. No. I have sent them a progressive insurance mail, bank statements, print screen of the bank's computer, proof of insurance, my insurance cards, a medical statement, and my car registration. All denied. It has been a week of sending documents and I'm out of money, my paycheck is going to a place I can't access, and I have bills I can't pay. RushCard is ruining my life.

I have been a customer with Rush for over 10yrs... I had a card that the scan strip was worn off and was declining my transactions at restaurants and stores. I contacted Rush to get another card. I explained to the issues that the card worked at most places but not all and I need a new card. The rep explained that since it was not lost or stolen I could still you that card until the new one arrived. I got to withdraw to pay my bills and the cards states it's a incorrect type of card. I called Rush back to find out that they cancelled my card. Not only was it cancelled but they never sent a new card out because they said something about the replacement card was never activated in the allotted amount of time. Mind you I'm still waiting on that card.

I SENT THE CHECK PAYMENT TO ONE OF MY COMPANY FOR $3500. THEY NEVER RECEIVED THE CHECK. I have been calling RushCard customer service from more than 3 weeks now. All they are saying back office didn't put the money back into my account and there is no update. Please help or I am going to file charges with FTC.

I have had my RushCard 12 years, I never thought I would have to leave a bad review, but the customer service has gotten horrible, a hold was placed on my card for a hotel stay that they want to hold 35 days. I did a 3-way with the merchant and they did exactly what they were told to release it and they still refuse to release it, the manager Louise was horrible, she simply refused to hear me out even after I requested to have the recorded call pulled. She just ignored me, I have stayed in many hotels and never had a 35 day hold on my money, I AM SO DONE! The early deposit is just not worth all this frustration.

Thank you RushCard for your prompt attention on the matter I had. They resolved it quickly and promptly. I'm so happy that everything was handled in a prompt manner. I would recommend RushCard to anyone. Thank you guys again.

Rude customer service and very incompetent. In 2016 I had my tax return direct deposited to my account and they put my money in someone else's account that had the same last name but not the same first name or social or account number and yet they say they can't fix it still to this day. I am currently working with an attorney and will be hitting them for more than the 7000.00 that someone else got to live off of.

I've been a RushCard customer for three years and I recently switched jobs. When my payroll department put my account number in they used the dashes that were in my account number as they were shown on the form. When it was time for me to get paid they rejected my paycheck and told me at least 6 times that they were going to escalate it to corporate just to find out that I had to wait 3-5 business days for them to return it to my payroll department. All of my information was correct for my account and was told that because of the dashes in my account they could not release my paycheck. This ruined my whole weekend. Once I get my paycheck back I am immediately closing this account. I couldn't believe I was treated like this after using their service for over two years.

Had a double charge from my car insurance company, it say pending in my account for over two weeks. I reported it my insurance company, they sent a letter to release funds. This happened March 20th. I still haven't received my money back and now they are saying it never existed. I work hard for every penny I have and I have started a lawsuit against them, reported them to BBB. I've never met such an unprofessional, ignorant bunch of people before in my life. I'll never trust or use RushCard again in my life and if you are smart you wouldn't either. I've used them since 2016, biggest mistake of my life!

It's convenient to have RushCard and I get my paycheck early. I can also see any transaction posted on my card. I've had RushCard for 10 years already and every time I had a problem, they worked and helped me out.

I called several occasions and was very dissatisfied. I’ve been a member for many years. I use RushCard for many things. I used it recently for a hotel stay and extra funds were withdrawn. The hotel released the hold but RushCard didn’t. I’m travel across the country for my job and now I’m without funds because RushCard won’t release them to me. Very disappointed. I’ve used it for other hotels and never had any problems. Why???

On March 29th, the merchant attempted to collect a pre authorization charge for 484.73. I contacted them to advise they were using the wrong card and the officer manager cancelled the transaction and issued a refund. I spoke with my bank to make them aware of what happened but was advised in order to release the funds the merchant needs to send a release of funds letter. I even offer to conference the merchant and my bank on the line together but was informed that it has to be faxed. NO VERBAL AUTHORIZATION IS ACCEPTED. I advised the merchant of this information and they faxed it over with no problems. I contacted my bank and they said, "We received the required documentation. It’s being processed by the corporate office and everything would be completed by 1 to 2 bd," and my funds would be posted.

They have known customer service and the phone are out of the United States and you don’t get the right answer and they don’t know anything I have been trying to get my money??? Back on my account and it has caused me to be late on all my bills and I am getting late fees and may lose everything and Metabank has no answers and I really hated I ever sign up to this company. You call yourself support business Russell Simmons. Never again. This not what I sign up for. Don’t do any business with this company. They are a scam.

I have been with RushCard since 2005 and have not had any issues up until now. I called to dispute a charge and was told I would need to speak with the dispute dept. The rep in disputes had a laundry list of questions that I did not have time to go over so I advised that I will have to call back to start the dispute process so I hung up the phone. Unbeknownst to me, the rep continued with the dispute. I tried to use my card at 2 different locations before I realized that something was not right. I had just received my direct deposit so I knew I had money to cover the items. Mind you I was getting ready to pay my rent. When I called the rep advised that since I put in the dispute the card was blocked for security reasons.

These people are horrible and the customer service no one speak English and they lie. I don't recommend that no one get a card from this company at all. They're horrible. I was lied to by rep and supervisor, and none of them ever give their real name. They are not from and you can hardly understand them. DO' NOT DO BUSINESS WITH THIS COMPANY AT ALL. RUSHCARD!!! Run from them like for real!!!

I have used RushCard for years longer than the 5 years they have me accounted for. I recently added money to my card after not using the card for that entire month and was charged a full months service fee for three days and they are going to charge me again on the first. I simply asked for this month's fee to be waived since I hadn't used their service for even half of the month. Not only would they not refund the fee but someone there that was supposed to be a supervisor HUNG UP on me. She offered to listen to past calls to see where the fee had been reversed for me in the past yet when I call back in and ask for my call to be listened to I'm told they can't do that. So you can offer it if you think you can prove me wrong but not when one of your employees have done something wrong? I truly hope that this last monthly service fee was worth it as it will be the last one you take from me.

I recently checked into a hotel which required a deposit from me which the travel company told me I was not responsible for. Upon checkout RushCard has now informed me that I have to wait 3-5 business days for them to put my money back. It didn't take 3-5 business days for RushCard to take the money from me so why should it take them 3-5 business days to get it back. I am furious and I will be switching banks.

I was forced to move from my home so I needed to put in a dispute, once the dispute is in you have to get that card blocked and get another one... Okay so being that I was forced from where I was living I had to come to my daughter's house... I needed the new card to come here not there. So I told them of this and informed them that I didn't have any mail addressed to me because I just came here so they had me repetitiously uploading documents, sending over third party bills of my daughters and they rejected all of them so then they say get a disability benefits letter.

Such a JANKY service. Rude representatives. I requested a refund for a purchase made over a week ago and RushCard cannot find my funds. All their representatives say is “we’ll put in ANOTHER request to corporate.” Okay when is corporate gonna come to work? $300 is a lot of money to not be able to locate.