RushCard Reviews

Keep up the great work RushCard. I was so happy with the 2 day sooner direct deposit. Gladly experiencing quality debit services and the features for the graphic design was also pretty cool. There is a variety of choices of graphic design.

I absolutely love my RushCard and getting paid early, the convenience of that early payday really helps out with gas and food as well as personal items needed. I do wish there was no monthly fee with direct deposit but the fee is a acceptable.

I had been with RushCard for years; with several accounts. Having to deal with the customer service representatives, on an important financial matter, has made me close my account. Having been given several different answers for the same question for a deposit over $10,000 on what was needed to clear the funds. I provided what was told to me and still it was an issue. I ended up having the check returned and sent to me by mail. I have 1 account open now. The only reason that account is still open is because I am waiting for a direct deposit to go through (Under $10,000). As soon as that clears I am closing that account as well. I have asked my family to do the same. I have been a very loyal customer to Rushcard but now I am back to traditional banking.

I switched to the RushCard because they advertised getting paid 2 days earlier than my normal. Before I got paid on Tuesday and now it's Friday. That's awesome. Thanks for offering the early paydays. I enjoy having money for bills and life before.

Great card. No problems at all. Been a member since 2012. Love the card. Great customer service. Will continue to use card. Told a few coworkers about the card. They now use the card. The cards need to start using the chip in the cards.

I love my RushCard so far. I have used it to pay bills. I load my monetary amount onto my RushCard every payday and go from there. My son recommended it to me. He has had his RushCard for a year or more. At first I was skeptical but so far so good. Thank you RushCard!

RushCard has been great ever since I joined years ago. The app makes everything quick and very convenient. The only negative I can think of is the fact that on the app you can't delete old cards off your account. But other than that the service is beyond superior.

I love that my paychecks come two days earlier. I do not like the customer service or how hard it is to actually get someone on the phone. I find that usually the people on the other end are rude and cannot help.

I love RushCard but they need to make it more convenient when it comes to speaking to a real person through the customer service phone line. I love I get paid 2 days sooner and the alerts are also great.

I thought that the fees was minimum but you get charged for everything. My mistake. Even every time you load the card, I got the card thinking there was no fees but to load but I was wrong. I think it’s a dollar per transaction.

I researched many cards before I chose to get the Rush Card. I really like that you can get direct deposits early. That's about it. The fees are very high to deposit money and to use the card. Not happy, looking into getting a different card.

It's crazy that we have no ATMs in the where we at so that 1.00 y'all charge plus two to four dollars from an atm. Why can't the card come with an option to where it's free to get money off the card inside of bank asking as you have your I'd which would save money. And my check only comes hours sooner but I like that. I just don't like the fact of the ATM costs and even if I upgraded why would I when I'm still going to charged the fees???

It a good way to save money and they keep your account straight. I never had a problem with it. I was refer by a friend and she told me she had been with y'all for years and y'all always kept her happy. And I been pleased since I had the card.

My card was card over $90.00 from Postmates and $30 was stolen from a cashier at Westfield mall. I knew she was charging my card twice for two different amounts but the store was closed as I was shopping and she guaranteed me I only had one receipt because she only changed my card once which was true. I’m pretty sure that store does that constantly. Postmates charged my card and I didn’t even know what it was. Do I call and tried to find out who, there, where and why my card was charged? I was told my card would be refunded and that was over 6 months ago.

Love it. Would totally recommend in fact have to my sister and brother and have both gotten one and are loving it. A good deal for my boyfriend and I as he travels for work and we can get bills paid on time.

I am pleased with my RushCard. Yes there's been occasions where I get my direct deposit real late. I'm not sure if that's got to do who's my employer or the card. Now what day is it ATM. The thing I don't like about it I did touch you twice 1 the RushCard charges me and then the ATM charges me. No good.

I am going to be accurate and fair. I loved my RushCard account. I used it for employment direct deposits, tax refunds, able to transfer money for free with other RushCard customers. All of a sudden Western Union does not take my payments to reload my cards anymore. What's up with that. Also customer service reps are never available anymore.

RushCard is the best for direct deposit. Always early and on time. I love Rush. Been a member since 2010. Every direct deposit easy setup. Low atm fees besides atm charges. Rush protects you from fraud. They also verify withdrawal and nonpin purchases.

Easy to use and I like that I no longer have to carry around cash. I find the ATM charges at times a bit steep and I'm charged twice for withdrawals. But the card is easy to use and great for my direct deposits.

Card has been working just fine for me. Like the way my card has been working for me. It works nice for me and I would recommend it to my friends and family and I get my government check deposit on it early so that's why I like the RushCard this could be.

RushCard had taught me how to bounce back and making cash back after I purchased for clothes and food and I still use RushCard and I really appreciate everything from RushCard. Provided me with credit earn for cashback instead of ATM machines cost fee little high.

RushCard is good. But I wonder why every time I check my picture, it doesn’t fit all right. I rang their phone about it and they sent me through that assistant thing but it still ain’t doing it. Other than that, I heard about RushCard on the internet and I always liked them. They never did me wrong. My son is also with them now. He was with NetSpend and NetSpend kept taking money from him, so I referred him to RushCard.

My daughter helped me get a RushCard a few years ago. I have since set up an online account with RushCard and I have the app downloaded on my phone so I can manage my account. It's really convenient because I can use my card just about anywhere. However, he loads are not free. There is a $3.95 fee to load my card when I have to load $200 or more so I always load money into it. Even so, I don't have any problems doing that and their team has always been nice and helpful.

I order a replacement over a month ago and I never received it and when I called about it I got no help or no answer about my card. I was charge 5 dollars for a replacement card that I never received.

A friend recommended RushCard. Where has this been all my life. I would give it a 9 out of 10. The only complaint I have is your Customer Service. I called it about 3 weeks ago. I wanted to see if there was/is an in network location. I was trying to avoid the ATM withdrawal fee. I finally got through to a human, and she barely spoke English. I gave up after about 20 minutes. Never did get my question answered. Other than that, I love RushCard.

Very disappointed. My name is April **. I resident in San Leandro, California. I’ve been with RushCard for years and This is the second time RushCard has not provided me with the application for me to fill out to send back for my provision refund. They lie like they sending you the application and you never received it then when you call them they tell you it’s nothing they can do about the Provision refund. You have to wait the 45 days. I didn’t wait when I put my money on the Card then you get rude customer service. They won’t transfer you to anyone else but them. This company sucks. I just want my money back and then I’m done. Wasted years????

I opened up my account long time ago. I'm having problems with it and since I don't know the old phone number that I started out with now they have a hold on my account. I can't get my money out. That is ridiculous. As long as you know your social security number they shouldn't matter now. Who knows the phone number from 10 years ago now? That is messed up. I'm very upset about that. Now I can't get my money that's on this card and I need some help. Please give me a call. Phone number is **. My email address is **.

I am receiving emails for “Rodney” for a RushCard I never opened. There seems to be no way to reach RushCard and tell them and I keep getting these emails. I’m guessing Rodney opened account fraudulently as my email could never be confused with his. But you can’t call and speak to a person at Rush and I again keep getting their emails. There should be a required two step verification of an email address!

I love using RushCard. Get paid two days early. Always on time. Sometimes earlier then I expect it. Wish it had overdraft. Never had any problems with y'all. Easy to use. Wish it had no fees for atms but hey at least I can use it at a grocery store. It don't charge getting money out.

I really like the card. It help everyone for instant of making a bank account with somebody. I think you guys should do more than just bankcard and should put an interest where each month they get 2% added to their account.

I've been using RushCard since 2010. Never any problems. I knew what it was. Always heard complaints but never experienced any. Just a couple of days ago they declined my rent payment. Mind you I have been using this same account to pay my rent for months. This month RUSH CARD decides to decline my rent payment for NSF!!!

I like the benefit of getting pay early and the use of card is handy. Pay bills with ease. I switched to rush and it was definitely a positive choice. I have referred many coworker to switch over as my experience has been great.

With Rushcard, there are not as much fees as the bank has. There are no overdraft fees. As far as simple questions, the reps were fine. However, they weren’t fully helpful for my concerns. I guess some things were out of their control and they couldn’t do anything about it. I’ve been with Rushcard for so long and I’ve had over 4 encounters with fraud. Everyone can come across a fraud situation but I feel like there should have been a quicker way to get your card. This is why I stopped. I even put my direct deposit off from RushCard and went somewhere else because of the simple fact that I had a fraud situation.

I would love to see RushCard/Metabank team up with other banks so we can withdraw money from ATMs without a fee instead of having to go to Walgreens, CVS, etc. Also some places like Enterprise Car Rental that requires you to use your debit card for a security deposit won't accept Rush Cards because it's considered a prepaid card even though it's linked to a Routing/Checking account. I'd like to be able to use my card just like a regular debit card without these restrictions.

It's very difficult to reach customer service. It's always a recording when I have a problem with my account.. It would be nice if there was a number to customers service without going through your account and then it hangs up.

I had good experiences with my RushCard. Any problem I had the customer service department handle it professionally and quickly. I haven't had any trouble with getting through to talk to person not a recording, that means a lot to me.

My daughter has had RushCard for years and I finally got one and so far I like it, I only get paid a day early but I believe that has something to do with when my work sends the payroll.. However I am debating on getting additional cards for my younger boys so that I can monitor their spending.

I recommend this card. Had problems with other cards especially with direct deposit. I have had no problems with either purchases or direct deposit. In fact I get my money 4 hours before my wife gets her deposit with a well known bank. I highly recommend!

I've been around for a while. Service is pretty good just that I think you guys should make cards more durable. I have a debit card that can't even swipe because the magnetic strip wore off the first 3 months and I have to deal with that card until 2020 because if I want a new it'll be $6.

RushCard is amazing. I like the fact I get pay two days early and the cool cards designs but there only one thing I don't like. There a dollar fee for Every time I swipe my card but other than that it's a amazing card.

I like RushCard. It's convenient and quick direct deposit. Just wish it had less fees for out of network atm use. For the most part it's a good card to have. Haven't had any issues in the past few yrs.

My experience with RushCard has been great. The customer service is excellent. I would recommend this card to my friends and family. I hope that I get my 100 dollars added to my card in a year plus I'm enjoying my direct deposit getting paid two days early.

My money needs to be on my card earlier than it has been. I feel it should be on there two days early than late. I get paid Friday but I would like it to be on there at least Thursday evening when I get off work at 3 or 4.

There should be an option to overdraft on the account. Other than that it's fine. One day I tried to dispute 2 transactions with you all. I couldn't make any changes or get any help because I have a new phone number and couldn't remember the old one... This is a huge problem.

I like RushCard very much. The only thing I would change is make it possible to have a joint account. So a couple can have their money together and not in separate places if they choose. That's the only thing I would change. I love everything else.

I would not recommend RushCard to no one for the certain fact that RushCard do not care about their own customers in the way I'm saying is because I made a reason dispute about a transaction that was not authorized by me and they deny it. Just seems like RushCard is scamming people off.

Ok. I have been a member since 2017. Have had problems with access to my money and now I tried to dispute a charge and they refuse to because my phone hasn't been updated. Well it's hard to update a number when you can't have access to your account. I have had this number for 2 years. Just had pay deposit as normal. Over 3 grand my card is blocked saying I have to send all types of ID papers by mail and wait till they approve my new phone before I can access my account. Call me **. They are holding my money hostage. Have tried phone and email for about 3 weeks to gain access online. Help.

My card was destroyed in a fire. I cannot access my account at all. I've tried calling the 866 number only to be hung up on by an automated voice!! Just recently I had money deposited to this account. But without my card info, I can't access it to transfer to a different account. I also got a "new card" that I tried to activate only to be informed that it couldn't be done... I was to call the 866 number. I did.. Only to be hung up on AGAIN!! I just want want to access MY MONEY at this point. I'm a single mom on disability. Once in a great while I find ways to generate a little "extra". Please just help me get this resolved. I am unhappy with my service through this company. More times than not, I've had issues and no way to get them solved. I find it to be unprofessional. Please help me access what is mine so we can put this whole mess behind us. Thank you.

With RushCard, I sometimes get paid as early as two days. And if it's a holiday, I'll get paid up to five days early. Every problem, they've handled. Whatever I called about was handled in a way that was supposed to be handled.

RushCard locked my card in November 2018. I have a total of 1,500.00 on the card. I’ve been calling customer service since Nov 2018 and they still won’t send me a new card. I call customer service every day and each time they tell me to fax in a copy of proof of address, ID, and change of address. Each time I fax the information a different person say they didn’t receive it and to repeat the process. I’ve gotten evicted out of my apartment over this problem. Nobody will help me. Looks like I will have to get a lawyer to help me get my money. This is unacceptable!! Please please please somebody help!!!!

My money keep coming up missing off my card. No one know nothing. When I call to talk to a representative none of them speak english and I can barely understand what they say but can never tell me where my money went to.

I like how RushCard is cheaper over other prepaid debit card providers. I went with them and now, I don’t have to worry about anybody getting my identity. Also, I don’t like carrying cash or carrying around my bank card, so it’s really convenient. I called in to their reps once when I had an issue. That time, I didn’t know what was going on because RushCard missed something that I had forgotten that I put on there. Still, their reps answered all my questions and were professional. Overall, I've had a good experience with RushCard and I've gotten my girlfriend to get one too.

My experience with RushCard has been great. They are responsible and they treat me right. Their team is courteous, and my interactions with them have been good. I've been managing my finances a lot better since I started using RushCard. Plus, I've been getting my money early. I do everything with my card when I need to.

I didn't receive my SSA benefits on May 30th 2019.. I have to pay my Bills and no deposit yet. I called. They said by midnight. I still don't have my money. What is going on? I received my SSI on May 24th but not my SSA. $405.00 where is it?

RushCard takes so long to send a new card. My card stopped working but then I needed it because I have to pay bills. RushCard's reps told me that the only way I could get my card fast is to pay $35. I don't remember doing that when I previously got a card from them. I would normally order a card and the next day it would be delivered to my house. Also, there aren't a lot of options when it comes to using ATMs. I have to use the specific ones that RushCard is in network with. Despite these issues, I've liked getting paid early and customer service has been always good.

I’ve been with RushCard for years and everything is good. I first got it when my children were younger. They told me I had to get a debit card because I always had a paper check. Having my money at my fingertip and being able to get it helps me manage my finances automatically from the get-go. RushCard is convenient. I like it. Paying all bills, shopping, transferring money and my payroll check – everything goes through my RushCard. I get my paycheck early too, and the places where I can use the ATM for it are very convenient from where I live. The CVS and Walgreens are very close to my house.

I have been a RushCard member since they started their operation in 2003. In the last year the customer service department has been horrible. I typically go into a bank branch and do a cash advance on from my card. This was perfectly fine until one day I went to my local US Bank branch (the one I always frequent) and tried to complete the same cash advance I do once a month $1400. My card was declined. I called customer service and asked what the issue was. I had more than enough funds and was quite embarrassed.

I took a trip to Oklahoma OK and I stopped to get gas on the inside 25, when I left not even a hour later I started getting random charges totaling up to 73. When I got the text alert I logged in online and said my card was being used at a Rite Aid in Cleveland Ohio and I also had charged from a store called Express five minutes later in Pennsylvania. Then another charge came in from Gene Oklahoma the next five minutes. I called RushCard and they asked me did I let someone use my card in another state? They also claimed that the transactions were not fraud then told me I need to file a police report. So I called the Muskogee police, got a report and they advised this company is and has sued in class action suit for this same thing!!! I still haven’t got my money back from them. When I get back to my home town I will get every single dime back!!!!

I have being a member of RushCard since 2007. After having a unauthorized transaction on April 25, 2019 in the amount 361.65, I filed a dispute with them on April 27, 2019. They gave me a provisional credit on May 10. On May 14 they closed my case, said my claim was denied. So on May 21 they took money back. Call RushCard several times trying to find reason of the decision. They tell me they will send papers in mail. Until then in order to reopen case I must send a rebuttal letter. I did that and I also called Sprint. I was informed they returned my money on May 7 and it should of been in my account within 3 business day. It's now 25 days later and I still haven't received my money. Every day I call RushCard and Sprint to find out where's my money. The account that was paid reflects my money was returned. What can I do because if their records show my money was returned, RushCard has my money.

I usually don’t write rev’s but for this company I will. Had RushCard for a cpl. of yrs now and I’ve only had to call twice regarding an issue on my end. I’ve never once had a prob/issue with the company themselves! I can see all activity instantaneously, therefore never had a reason to call! ANY probs! TY RC!

My debit card was compromised and my account was wiped out by someone in a completely different state (across the country--North Carolina). Someone there somehow got my card number and made 7 transactions at a liquor store all in the same amount, then proceeded to purchase gas, donuts and other things until the cleared my account out. I called Rush, to this point 7 days later they have done NOTHING!! I have done everything from my end that can possibly be done. I filled out and signed their dispute form.

I have had this card for over 5 years and I haven’t had any issues with the card. The pay feature and transfer from card to card feature is amazing. I would recommend the card to anyone. Thank you RushCard for making my life easier.

I only wish the Rushcard could be used in other countries. I travel a lot and it's a shame that I can't use my Rushcard when I'm out of the country. I also think more protection fraud so be implemented. I have had my card hacked more than should be. These are just a few things that I would like to see changed. Thank you.

I have been a member with RushCard since 2011 and had no complaints. Recently I’ve tried to get a replacement card because my card expired. The help center told me to send in proper documents. I followed the standards and guidelines and sent in the forms. When I called after waiting for a month and no card showed up. I was told my documents weren’t correct. After sending the documents in another 2 times I’m still getting the runaround. When I call the help center to speak with a supervisor it sounded like a party was going on. I could barely hear the representative. I called again. I was hung up on, called again and NO ONE has any answers. I can’t understand how a company outsourced their help desk but does not train them properly.

My RushCard is family to me. I received excellent customer service, every one of my Rush Card Representatives are polite, caring and understanding. I've had conversations with many of the Representatives. Just like I'm talking to my children. Love unconditional. I've been with my Rush Card family every since July of 2013. God bless you all and I'LL recommend RushCard to my neighbors, family and friends???

I have been a RushCard member since 2015. I have never had any problem with my RushCard. The direct deposit went smoothly. And my money was always there on time. I would highly recommend your card to family and friends. I just love your card and I am very happy with it.

I am disappointed at the false advertising about receiving payroll two days before because since I’ve had my card I never received my money within two days. I would like to see my deposits a day early or two days before. I have even considered going with another company just to receive my money earlier to pay my bills and to have money to get gas. So please tell me what you can do to make me stay with y’all and don’t change my service with you all.

I had RushCard. I can do everything with it and very happy with the service and all my information is provide. I can get a lot all over. Been a member for 15 years. I don’t like be because it charges me a fee every time I go to bank. Besides that it’s good

My RushCard is very convenient and accepted everywhere credit/debit cards are. The only caveat are the fees. There is a monthly fee and there are other fees just to use my own money which is direct deposited to my RushCard account. I believe the monthly fee should cover most debit transactions but there are always additional fees my account is debited.

I am please with your services. However when I call customer service is a little too hard to get to a live person. It annoys me and sometimes I just hang up. Also I'm not how to fees go when using my card.

I've had RushCard for three months now and the service is good. I heard about it through a friend and I went with it for the convenience. I don't like the pricing itself but I like doing stuff online. That's one benefit I've gotten from it.

If I could give 0 stars I would. On May 9th I contacted customer service to notify them my card was stolen during a break in and used while I was away. The rep submitted the claim and told me to call back once the rest of the transactions posted. When I call back on May 20th I let them know that I needed to file the rest of this dispute and that I had already received my new card on May 19th. At this time I was again transfer to the disputes Department. I notified the agent of which purchases were fraudulent. See agents speak English but didn't seem to understand English. As if they knew the word but didn't know what they meant. This made it very hard to speak with them and communicate effectively. I notified two different agents on several occasions that I did not need a new card I had already received one I just needed to add on to my dispute. The agent did not understand me so I disconnected the call.

I have been a RushCard customer since 2015. My account is on hold because I needed a replacement card due to my card being damaged. I was to that I needed to send in documents to unlock my card. I spoke to a supervisor and she told me to send in my state ID, proof of address and social security card. I informed her that I had lost my SS card while moving and didn’t know where it was at. She told me that she would note my account and to just send in my ID and proof of address. I did this on Friday 5/17/19 and today 5/20/19, my account still has a hold on it.

When I got my disability in 2013, I didn’t wanna deal with any bank. My sister turned me onto RushCard, and I like Russell Simmons. He was pretty straight up in my book. So, it worked out real good. Instead of waiting for the 1st of the month, I always receive my money on the 26th of every month. And that helps out a lot too because I don’t have to wait till the end of the month when the stores and stuff are crowded. I can get a jump on everything. Even if it is a holiday, the government usually release it pretty early at their end. Like this past month, instead of getting on the 26th, I got it on the 24th because of Memorial Day. I have money for every holiday because I chose RushCard. So, I like it. It’s an excellent card for me.

I heard about RushCard on a game site and they got me with the early deposit. I get my money early on my card and I pay my rent and bills with it. I set up for my rent to be paid by them and they said it would be there on the 4th. I've been utilizing everything they have to offer. I use it online all the time and I’ve used the reload locations at Walgreens and Walmart. It’s five minutes away. When I call RushCard, 90% of the time, their customer service handled my problem. If they couldn’t, someone would text me back within a day saying the problem has been solved. I had a problem with taking a picture of my check, so I could enter it on my card but I didn't even follow through on it. I just said forget it and I would have a direct deposit. Everything has been fine. RushCard is awesome and I love it.

My name is Elizabeth. I been a customer with RushCard over 2 years now. I will not recommend anyone who who never been with RushCard to be a customer with this horrible company. They have the most horrible rules and regulations. They don’t care how much affect their customers you can be b your way to the grave they do not care. Their stupid rules for a lost card & if you emergency need to update your address to receive a new card they have a horrible set up for that. The only way you can update change your address to their website or fax or mail. None of them works & don’t help because you need the card to do so and the website. Their fax machine copy black. They can read nothing. You fax the mail will take forever for them to receive it. They don’t have a local office or branch. You can go get a new card & like they not in the United States.

It should be less than one star. I’ve been calling Rush for the past couple of days. I recently wanted to change my card. They needed me to send in social, proof of address and identification card. I sent them 21 documents for my proof of address and they told me they can’t accept anyone of them. They said the cities don’t match but if you put it in usps it will show the address that’s on my documents. I need a lawyer because this is getting ridiculous and at that I keep getting rude customer service representatives.

I’m on a low income and I’m disabled but I do the best I can trying to save. I get my money through direct deposit and it's a lot easier with my RushCard. I’ve been with them ever since 2009 and I’m doing okay in terms of managing my finances. I’m paying my bills on time and I spend responsibly. RushCard's customer service reps are pleasant too. They have bad days but other than that, I like them. Overall, I’m very satisfied with RushCard. I’m even trying to get my friends and family to join.

The card is declined when I try to add funds. I hate this company. I’m calling my lawyer and taking action. Everyone else should do the same. I will not utilize this service and more after today shutting this account down. I hate these people I hope you all get ** up in public ** with peoples bill ** all of you.

After recently moving and not finding ANY avenue on the mobile app or the website app to change the account address and also finding a fraudulent charge on my card I called into Customer Service highly concerned as I was to be receiving my paycheck into my account 05/08/2019. After spending more than an hour trying to get through to a representative to explain the two needs:(1) change address (2) fraudulent charge, I was told that the card had been cancelled due to the fraudulent charge. The service representative then went on to state that they could send a new card to arrive within 2-3 business days for a $30.00 charge. The only problem is that it would be sent to the address on file.

RushCard is full of **, I will be canceling my debit card and going somewhere else. I wanted a replacement card and I have to send documents by mail. Because I can’t log into my account without my account number!

I've had RushCard since 2017 and I really like it a lot because, as far as managing my finances, I find it kinda difficult. Sometimes, I could get an influx of cash flow and I go spending then at the end I'm like, "What did I do with all that money?" My social security check comes on the 30th, at the end of the month, but it's really supposed to come on the 3rd. I'm trying my best to stay with the budget and although I get the social security check on the 30th, it's actually not for the next month. What made RushCard stood out initially was the $10 bonus they were giving plus they were saying that it pays two days earlier. I also use the reload locations like Walgreens, CVS, 7-Eleven or Walmart, and the Walgreens and the Walmart are not so far.

I've been a RushCard customer since 2013 and I recently had a dispute due to fraudulent charges on my account so I reached out to the customer service department. I spoke with a rep on 05/03/2019 who sent my replacement card to the wrong address. She stated that I could go online and update my address but did not state that I needed to do so immediately and went ahead and sent my new card out during the call. The rep stated that she would email my dispute letter. After speaking with Danielle in the customer service department, he stated that the letter had been mailed to my new address. What is mind boggling is how did the rep send my letter to the new address but the card to the wrong address.

I get paid two days early with RushCard and I like that. It always comes in handy and I use it for everything. I ran into some instances where I was not allowed to use it but it was no big deal. At first, it was difficult finding somewhere to reload but once I found out where to do it, it was easy. It only took two seconds. It’s at most Walgreens and CVS, which I have a lot in my area so, it’s super convenient and there is no fee. They used to have it in all the Walmarts but not anymore. The customer service reps are always very effective. They give me all the information and help me. Everything is superb and I’ve never had any issues with them. I’m very satisfied and I will most definitely recommend RushCard. I had an excellent experience with them.

One of my friends had RushCard and she told me about it, and I've had it since 2009. With the paychecks, I get it two days before everybody else and that's the best part. I use it to pay bills and make online purchases and it's very convenient. Some of them, like with my kids' life insurance, the card just automatically takes the payment out. So, I don't have to worry about my credit cards. I only had one problem before because I missed something, but other than that, it has been good. I'm also able to find reload locations at Walgreens.

With RushCard, I don’t have to have cash on-hand. I also get my pay a few days earlier. Sometimes, it comes a lot earlier than two days before it's due. Using it for online purchases is very convenient as well. The direct deposit option is easy and there is one place I go to in utilizing RushCard's reload. Customer service is wonderful. If I feel like my card is compromised, I could always call and they would take care of things for me.

I’ve been with RushCard since they came on the map!!!! RushCard lies!!! They send you all the all these, "If you deposit this you could win!!!!" How many people including myself has done it. I’m sure nobody wins anything. And the 8 dollars monthly fee is way too high.. Most cards on charge you 3-5 maybe. I think overall it’s just another way to pay RUSSELL.

I have been with RushCard since 2007. Never have I had any issues until this year. I'm not sure what is going on with the company but I'm considering cutting ties with RushCard. First my direct deposits were coming late when I was told they were sent. Now whenever I try to use Ingo app closes. It opens and loads up until you start to put in info to deposit check. Then instantly says app has stopped working. I've sent feedback but still will not work.

There is over 100 missing from my card. RushCard stated submitted ticket and states funds not missing. Sat on line with supervisor and did on line chat both agree account short. RushCard has refused to correct. I file with legal fraud attorney and joined chime.

I wanted my benefits a little earlier so I got a RushCard. Speaking with their rep was cool and everything was good.

Yes my name is Shanice **. I have been a valued member of RushCard since January 2012 - deposit every week of about $600. In the last two months there has been a problem with my card. Every single week whether it's me happened to order new one lost or stolen charges. As of right now is the fact that my account is frozen and that I am locked out of my account. Now I have to verify my account with information from over 6 years ago. I have faxed information two times to their corporate office. I have called in numerous times. I have emailed corporate and I still have not have access to my money.

I was looking at different debit cards as I didn't like the one I was with. I switched to RushCard and it has helped me save money. I like that their Direct Deposit is earlier than what my previous card was giving me. I just switched jobs and I'm still gonna use my card for direct deposit. I also like the fee that I pay that gives me unlimited where they won't charge me. They have good service and if I have an issue with the card or I wanna replace it, it doesn’t take long. However, the replacement cost is too high. It's almost $30 which is ridiculous. Despite this issue, RushCard is doing a really good job. Their team is awesome. I had an issue once but then I talked to a manager and he was on top of it right away. It was a very good experience. I've recommended RushCard to almost everybody I know.

I have been an account holder since 2012 with very little problems. Last November RushCard flagged a potential issue on my card and cancelled it without informing me. When I found out, I had recently moved and they will not update my address to send me a new card. I have faxed and mailed in all the information they have requested and have been blocked from accessing my funds where my paychecks are still being deposited and they can see there is no activity on my account (as it is blocked).

I have dealing with RushCard for a few years now. I recently started a new job and my direct deposit started coming at night instead of the afternoon. I was supposed to receive my direct deposit last night and I still haven’t received and it is the next day. If this is not resolved I will end my business with RushCard.

I have been trying speak with someone at corporate and have not been able to get in touch with anyone. I’m hoping someone will read this message who can help me. My debit card stopped working a few months ago due to the strip wearing out. So I called at the end of March 2019 to request a new card. I was told it would take 7-10 business days to come. A few weeks past nothing so I called and they said it was still on the way. A whole month passed and still no card. I call about again for like the 3rd time and was told they would send another card but with a new card number and deactivated my acct.

In the middle of March I filed a dispute claim against my husband's account due to some miscommunication between him and myself. Anyways, a few days later things were cleared up so I called RushCard who stated they reviewed my dispute claim and didn't see any fraudulent activity. So they closed the dispute claim on March 26th and told me that mine and my husband's accounts should go back to normal after 24-48 hours. Well a few days had passed and I realized that my online account was still showing suspended and so was my husband's. So I called and they stated they would escalate the situation and to give it 24-48 hours. They also provided us with a ticket number. So we waited the 24-48 hours and then my online account became active but not my husband's.

I have government funds that I redeposit and with RushCard, I receive them two days early. I pay my bills as soon as I get my money on my RushCard. I enjoy using it.

I have been a card member since 2007, I was satisfied up until January 2019. There was an unauthorized/fraud investigation done, which was resolved by cards services. My funds were returned to my card. I requested a new card because of this. I sent in a written request letter, along with a copy of my state driver's license, copy of social security card & a copy of my utility bill. I've called several times & every time I get a live operator that wants other documents sent in to them. It's bad enough that the first replacement card, I paid $30 to have the card expedited & it was sent to the wrong address. Therefore, I will attempt for the 5th time to get this resolved. If I'm not satisfied, then I will have to go about it through legal services. Even though this issue has been ongoing & I'm still being charged a $5 monthly fee. Terrible.

On the morning of 4/26, I checked my balance and saw that my account had been wiped out of almost 2000.00. I immediately called customer service and reported the issue. I asked the rep how can someone repeatedly do the same transaction over 20 times and it not alert the system of possible fraud. The rep or supervisor couldn't answer my question (so much for fraud protection).

I being with Rushcard since 2009. On December 19&20, 2018 RushCard stolen $700 out of my account. Need a lawyer so I can sue them. Please help me. Somebody know a lawyer to sue RushCard and RushCard need to be in prison because they are...

I filed a dispute on 3/28/19 for unauthorized usage of my card. After waiting 2 weeks without hearing back from anyone at RushCard by mail or telephone, I call to find out the case was closed and I wasn’t receiving my money back. When I asked why I wasn’t given a reason and when I was asked to be forwarded to the fraud department I was denied. They stated I could only get forwarded to the fraud department if I was filing a dispute. Fast forward April 18 2019 I go fill out a police report, fax in all my paperwork again. It's now May 6th and I still haven’t heard anything or received my money. I’ve been a customer since 2012 and never had to file a dispute and when I did nothing was done and I'm just out $1000.00. I'm heartbroken, disappointed and dissatisfied!

Managing my finances using RushCard was great. With it, I couldn’t go over on overdraft or late fees. I used it to pay my bills online or make online purchase as well as for direct deposit.

Please refrain from getting these cards. It all good until your cards gets lost and then there is no one to call. Their Customer service SUCKS! They gave no one to call about lost cards and the email is a computer just like the number that you call. Been trying for the pass 3 DAYS! to report my card stolen and still no response!

I’m so furious with RushCard and its customer service sucks! I had my tax refund deposited to my debit card - forgot the card was expiring at the end of last year. I ordered a new card because I never received a replacement card. Filed taxes this year and didn’t think about the old account because I had the new card. My tax refund was deposited to the old expired card. Can’t access the account online because the card is no good. Faxed a letter of request asking for replacement card for the expired card. I’ve faxed the same documents 10 times in 10 days and everyday it’s the same story, they never got the fax - try calling back in 3 hours. I’ve been hearing and doing this for 10 days. They have to have another fax number or someone is lying. I’m pissed!!!

I have never had a problem with Rushcard until now. I get my SSI benefits and need new card. I guess it is a new policy to give phone number which I don’t have. I gave my set security faxed docs no help.

RushCard is a scam & they do not care about loyal customers. Today I created a dispute, I found some unsettling purchases on my card from a different state. I contacted RushCard with this information, he didn't tell me he was going to block my card. I was supposed to receive a credit for the 40 dollars that was taken. However they said I had to wait 10 days.

Yesterday my social security deposit was due but it isn't there even today. I tried two customer service numbers and keep getting cut off because they're jammed. There is no chat or other means of support. I need my money as I go to a lot of doctors due to an accident. And my phone bill is due today. This is a severe hardship.

I've been with them since 07. CUSTOMER service is very poor. I've been calling 2 days straight. Day and night and can't get through. It keep saying they're busy and hangs up. My card came in mail and I can't activated it and I can't get my money off card because it's inactive. Please fix this problem. I'm ready to call my attorney.

So I’ve been with RushCard since 2016 and every month I get my money on time. This month I still haven’t received my money. Y’all talking about two days before the first. Today is 04/29/2019. I should’ve gotten my check last week when the early checks came out. This is **. I have 3 kids and bills to pay and customer service sucks and they are rude asf. Russel Simmons Should be ashamed of his self for this ** and on top of that I’m steady paying a monthly fee. I will be switching to a different card.

I've been with RushCard member since 2017. Recently I obtained a new job. I accidentally gave the wrong account and routing number to another RushCard that I have. So I called to speak to someone a live representative and they told me I can't get my money or a replacement card because I can't remember a phone number that I had two years ago after giving them my social and address which is all the same. Just don't remember my phone number. What can I do to retrieve my funds? I have a family to take care of and I worked hard for my money.

I recently signed up with RushCard. At the time I signed up, I sent the direct deposit form to my employer. Well my paycheck was deposited into the account provided but did not load on my card. After several calls to this terrible customer service riddled place, I was told my employer did not do the direct deposit correctly. The hell!? I mean it's a form, what the hell was there else to do!? So now, I've gone the entire weekend with NO MONEY to buy groceries or pay bills. I was told it will be loaded by Monday. Get this! When K asked where my money was, the rep said, "We don't have it..." Ummm WRONG ANSWER. I think I made a mistake with this card/company. As soon as this money loads on Monday, I'm going elsewhere. They gained and lost a customer in 7 days!!!

RushCard is full of **. I made a purchase in January. A few hours later the card was locked. Then unfortunately I was admitted to the hospital for open heart surgery. Since January 17 2019 they have held my money. My kids have sent them several forms containing my address including my lease. They still didn't release my funds so this resulted in us being evicted from our home while I'm still in the hospital.

Update on 04/26/2019: So I submitted the paperwork they asked for. Now they're telling me to wait 90 days. SERIOUSLY? The first dispute was filed and several agents told me the credit would post 4/25. That date came and now it's oh we denied the dispute... How? I was a victim of a crime and I'm being punished twice. :(

I had been with RushCard since 2011 and it's been horrible. But this time I'm done! I called in about a dispute he couldn't get it right then told me he was cutting off my card. I told him no am at work and need gas to get home and asked to speak with him manager. After 10min a Ms. Rosie ID number ** tells me my card is not off but on pause and I got 10min to pull my money off, problem is she never did. I went to two different ATM's and still couldn't get my money. She called me back and I told her it wasn't on. She told me, "Oh well." Now I'm really mad and told her if I can't get to my money to get home I'm leaving RushCard she said "bye". I asked to speak with her manager and got David ID number ** and was told I got to wait 7 to 10 business days but if I pay $30 I can get it in one or two.

This company is con artists. And no help. I can’t load my cars anywhere and they refuse to help me. The customer service team is completely rude, the managers are no help. Every load location is declining my card to add cash when I have a daily limit of 3000. At this point I’m livid and I’m reporting to Better Business Bureau. This company needs to be shut down. Only thing this card is good for is direct deposit, if you want to load your card don’t go with this BS COMPANY.

I have my paychecks loaded on my RushCard because it makes paying bills easier. So, out of nowhere Someone does a transfer to my card that I don't know. So the person filed a dispute. I HAD NO IDEA a transfer was made let alone a dispute and a hold placed on my card until I tried to make a payment and it declined. The transfer was reversed the next day or the same day. I have been calling since March and all I was getting was the run around from rude customer service agents. NO one could tell me who, what, when, or why. My bills were late and they could care less.

I have been constantly calling Rushcard to explain to them I've moved to a new state and recently lost my wallet and had everything in it including my social security card. Now I've sent everything that I had to show change of address including a letter that's states that my social security was lost. I finally talk to a supervisor and she says my address is approved and my card was expedited which they took 35 off my card. I just happened to call and now they're telling my account is suspended until I send my social security card. I was never notified of anything I have all my rent and child's daycare money on that card that they are holding hostage. At this point I will be getting a lawyer because I am exhausted and tired of this back and forth with them.

I have been with RushCard over 5 years now. I never had any problems with Rush until now. I was told by a CSR every time that I call the same thing to send in proof of my identity. I sent in the documents over 5 days ago. I've been calling RushCard everyday trying to get my card unpaused. They keep saying that my account can't be reopened. Send in documents that I've faxed already! They claim that they can't help me and just because they can't verify my old phone number from over 5 years ago. This has to be stopped! I was told there is no manager there to better assist me! I'd expect this from many other places but not RushCard! I've been with this company too long for this nonsense! I just need my money placed on my other account asap! I have bills to pay with my funds! I need answers! What is going on Corporate? People are faxing life threatening documents that you aren't receiving. Where are they going?

I have had an account for 9 years, ever since the bank changed customer service is horrendous and a joke. There’s no consistency in direct deposits hitting the card. The company could care less about the customer. If you are considering a prepaid card, run away from RushCard. It’s not worth the headache and stress.

They won't let you update your account or access your online account. They want you to keep sending your personal info. They are not helpful. Real disrespectful. Customer service is not helpful. They try to take your money. They refused to transfer my funds to a new card.

I have been with RushCard since 2014... It has been nothing but problems and the Customer Service is awful. I had misplaced my card back in Nov. I paid $30 to expedite a new card. Within two weeks of having the new card, I had fraudulent charges on my account. I was in the process of moving out of state needed to be able to access my funds. They advised that first the pending transaction had to post before I could dispute it, then when it did post and I disputed the charges, they said it would take 60-90 days to investigate. To top it off, they had to cancel the card that I had just paid $30 to expedite and send yet another new card... I was not about to pay another $30 expedite fee. So I paid $5 to have them send it USPS. I never received the new card at my old address, so before I moved, I cancelled my direct deposit and left the account empty.

I did my tax refund to RushCard and am terrified that I will now lose my money! TERRIBLE support! Tried 5 phones, every time I log in and go to load funds with Indigo THE APP CLOSES!!! 4 customer service reps have HUNG UP on me and you cannot understand them. Tried call IRS to NOT LOAD on their product and switched to NETSPEND. NO PROBLEMS NOW.

I have been with them since September of 2013 and have never had a problem hardly. But now they are holding me hostage. I had money in my account and now they saying I have to wait 48 more hours and I been waiting since Monday. So this will definitely be my last month with them considering this this the only way I get my money, I have been broke since Monday. This is just ridiculous and I’m done with them.

My husband passed away last October, and I was able to prepare his taxes. So I used my RushCard as the direct deposit information. I was appalled when I was told that I could not deposit it after providing his death certificate! And what makes it worse is that it's jointly filed, so my name is on the deposit too but it's not the "primary" name. I'm so disgusted with this company and Russell Simmons should be ashamed of himself!

I've been with RushCard since 2008. I never had a problem up until this week. This was my first time ordering from Uber Eats and I did not know they do authorization holds with your first purchase. That was fine! I placed my order with my Rushcard on April 13th. On April 15th there was another charge for the same amount. On the 13th the charge has been already debit and posted to my account. On the 15th the charge is still stating "pending". I contacted Uber Eats. They stated they released the hold on April 13th and I was only charged once.

I filed two disputes one for 163.64 and the other for 363.64. Every day I have been told that the credit would be put in my account on or before 4-17-19. Now all of a sudden on 4-17-19 I am being told that it will not be until 5-1-19. They decided to change the date even though I was already told it was approved. I have recordings of every agent saying it would be 4-17-19. I had even one agent go as far as to say that there would be one of the credits issued today and the other issued May 1st, then to be told again that was incorrect information.

I've been with RushCard since 2011. My card got stolen. I reported it and they told me that they will refund me my money once they receive the police report. I sent in the police report and they are refusing to give me my money back. I try speaking to a live agent but it doesn't give me the option every time I call. Even when I go to the transactions menu to dispute a transaction it still isn't giving me the option. When I try to report the card lost or stolen or to just even put the card on hold it still doesn't give me the option to speak to a live agent. The only one that does is when your checking to see your application. The agents act as if they can't transfer me to the agents that I do need to speak with. I will no longer be a customer of RushCard. This is completely absurd and ridiculous. They've lost a loyal customer!!!!

I had gotten my tax refund back and started paying off some debt so I could raise my credit score to buy a home. Two of the places I had paid I seen pending, so I thought everything was ok...WRONG. I had gotten a phone call from 2 of the places 2 days later that I had paid off and they told me that RushCard had stopped the payment and that they had to refund the money back to my account, well RushCard did not do that, so now I have over $900 missing from my account and trying to get an actual person who understands or speaks English is a miracle in itself.

I was just on the phone with customer service and the young lady was so rude and talked to me and did not allow me to speak. There are two transactions on my RushCard that I did not do and I’m trying to get them corrected. I gave her my info and she said my date of birth was not correct. Then she started asking for my birth certificate. I tried to explain to her that I turned it in already and she said I would need to do it again. I’m going to withdraw my services because this is such a hassle. What’s the point of having customer service if the person on the line is not being professional and talking to a person like they don’t have any sense. I know you guys don’t care!

I have called so many times and it's so hard to speak to a representative. I have a dispute for a company who fraudulently took my money. This company took money twice and Rush gave me provisional credit on one and did not approve the other month because the representative only filed for one transaction instead of two. Now they're saying it's too late! I'm pissed because this is so unprofessional on so many levels! Anybody who ever had money stolen is diligent in getting it back and I was. This company needs some fine tuning and May 2019 will be my last month. Also, I never received my $30 for referral. My uncle loaded his card a month ago and still nothing! Sorry I signed up. Yes, thanks little sister! She left you guys last month and I am right behind her as I gave you all a chance for correction but Rush need a lot of direction. Fix it Jesus (sigh). I want my money RUSHCARD SERVICES!! PERIOD!!!

I've been waiting since March 4th and have jumped thru loops and sent all requested paperwork probing why I to still not receive my funds. Customer service reads off a script sounding like idiots with no care at all. I want get my money but Russell Simmons took his. What shall I do now? Hire an attorney over 300 hundred dollars?

Updated on 04/24/2019: So now they telling me I got to wait for corporate to put my money on my card within two business day. It’s been 4 days later so now they telling me to wait 2 more business days. I told them I was getting put out on the streets. They still don’t care. No help. Been waiting a whole month still didn’t get my money. I wouldn’t recommend no one to get RushCard. Never. Don’t do it. Go to a regular bank. They grimy.

I applied online for a RushCard Prepaid Visa a couple of weeks ago. They were unable, electronically, after various personal questions, to 'prove' my identity. I was directed to email my application number along with 'proof of identity', to a given email address, from their list of 'accepted documents'. From this list I included a copy of my driver's license, and birth certificate. Because I have no utility bills in my name, I also included a copy of my W-2s (not on the list) as proof of address. They requested giving them 48hrs before hearing back from them.

I am very upset that I can't get a live representative to speak to... when regarding my money. I need to be able to call and speak to someone. Every customer is not computer savvy. Please have a rep call me asap.

Some of the things that I could do with the RushCard include making online purchases and not having to carry cash. I've had a lot of interactions with the RushCard team and they've been the same for eight years. They don’t know too much, so they only give me the rundown. It has been the same rundown for everything, so it gets annoying. Customer service needs to be customer service. We all call in with an issue and it is not personal, but I’ve been hung up on several times before. I had to call back and had to file complaints, and it has been horrible. They can probably listen a little more and not give the whole script rundown. Every situation applies to one script and it has always been the same answer for different things. Also, when a customer asks to speak to a supervisor, the reps shouldn't take it personally.

You guys are a SCAM!!! Your service sucks, your customer service reps are rude, and you don't let anyone speak to corporate???? Talking about 24-48hrs for a response yeah right. Try 2 weeks and not to mention a check that was mailed 15 days ago that was never received! RushCard sucks!!!! Tell fail to put their customers as their #1 priority. They lie over and over again. There is no need to even speak to a car because they have no access to anything! Asked to speak to supervisor then the supervisor boss! At that time I spoke to the account manager who was still no help! Then he tells me he is the highest level in company basically saying screw me. It's nothing he will do to figure out what's going on with MY MONEY! If you're looking to go with a prepaid company DO NOT I REPEAT DO NOT GO WITH RUSHCARD!!!

I've been with RushCard for some years now and so far, they've been good at managing my finances. However, I had $28 left on my card which should've been in my account. I was trying to figure out what happened to the $28 and called RushCard, but I couldn't get in touch with anyone. But other than that, the customer reps at RushCard have been nice and everything with them has been fine.

Very disappointed in the RushCard service. I had unauthorized transactions on my card since March 3rd 2019. The customer service provider tells me actions I can take. I've done everything they ask of me and it's been a problem since I still have not gotten my money back. I've sent proof. The customer service is really rude and unprofessional. I've been with RushCard since July 2011 and for this being the first time this happens to me. I'm so drained from sending fax spending 29 dollars then spending 40 today and they're not taking the time to even look at the facts. It's very upsetting. You guys need to update your security on your cards. I'm very upset with them. I've tried to at least speak to a cooperative rep. I need to speak to the owner.

On March 22nd you all closed my account and sent a bill pay via check that I was suppose to receive within 7 to 10 business days. Today is April 8th the 12th business day and I still haven’t received my check with my money. And when I call you all customer service number it’s nothing you all can do to help and you all expect for me to wait another 7 to 10 business day for another check. It’s the first of the month. I have rent and other bills that are due and late fees that are adding up and you all aren’t going to pay them. You all need to come up with a better way to satisfy you all customers. This is a true definition of bad customer service. You all are a big inconvenience to us and you all don’t care about the situations you all are putting us in as customers. And I will be filing a lawsuit against you all because I shouldn’t have to call every day about my money.

Updated on 06/24/2019: At this point I give! Corporate offered no help or solution as to why my money has not been returned! They refuse to hand over the regulation E form and they deleted all my transaction history for the month of March which of course is the month of the incident! RushCard is committing crimes after crimes! Beware. Do not use this company!!!

I have been a member since 2016. I with my original card referred about 18-20 people and each time a referee activated and loaded the required amount having had used my referral code we both received the bonus within no more than 24 hrs - usually within minutes. I recently got a new card 2019 and now my account doesn't reflect the two so far referrals and I only received one of the two finally after several calls and the scripted response that ‘we are going to escalate to corporate a review on this account.’ My friend now received his bonus and called to confirm it was in my name. And now I am waiting an entire week after it took an entire week for just him to receive his bonus and I still haven't received mine. I have been told this complete manipulation about how there's an escalated request put in and to wait 24-48 business hours and finally today I was told that it was viewed but yet again no response and no money.

The customer service department is horrible. After hours of research I found out you have press 0 several times to be transferred to a human operator. It’s clear that the people running the customer service line are not actually RushCard or MetaBank employees. My initial problem was I couldn’t provide a "correct" address so I faxed them copies of my identification card, my social security card, as well as a recent paystub and it still wasn’t enough. Now the problem is my birthday don’t match. I asked to speak with a supervisor and they refused to transfer me. The guy said his name was Shawn but had trouble spelling it. I’ve met several of the demands given to me in order to access my account and now they want me to send more faxes of the same information I already provided.

Updated on 04/12/2019: Ok so I've submitted all the documents that was requested by you guys except for my SSC because along with my ID wallet and a few other things. It was stolen. Now my taxes have been on the card that was sent out to the wrong address and when calling to get a replacement card the customer service people are not much help at all.

I have been a customer for years and received my deposit the same day for years but today of all days on my daughter's birthday it's not there and they have no explanation. Can you say upset!!! I call and all that they tell me is that they don't have it. How is that even possible? It's my payroll.

I like being able to use Rushcard whenever. I could transfer funds or everything like that to it so, it’s been a great help at times. Managing my finances has been good since having it. I use the MoneyPak to reload and it's relatively easy. When I called to get my routing number and to check the balance on it, I had no problems getting everything taken care of.

Two accounts were opened fraudulently in my name, and trying to get an actual human being on the phone took days. Once I did actually get someone on the phone, the person couldn't guarantee that anything would be done, couldn't give me a more direct phone number to follow up with the fraud claim (let alone a claim number), and wouldn't give me any information regarding activity and liability against my SSN. If you need a direct deposit card I would not chose this one.

I have been waiting on my deposit since Friday. It usually posts at 11:57am and I can't get an answer from customer service because they are all busy. This is crazy. Been with them since 2008 and I am going back to a traditional bank.

I have been using RushCard since almost 2 yrs ago!! I get my government funds deposited monthly on this card until this month!! I can't tell my bills that they have to wait and I'm very unsatisfied, therefore this is my last month dealing with these services!! I can't afford all the late fees I'm accumulating due to my funds not being posted. Not cool at all.

I'm on vacation and my money should have been hit...nothinggg. This is crazy!!! Been a member since 2008, I'm ending the services. Bills need paying. Why the hell myyy money not on my card plus nooo one answering the customer service. Yall get on my damn nerves, embarrassed while on vacation. No more my money will you see. ** Disgrace!!!

I was told get my government benefits will be posted to my account at the same time each month. I've been waiting two days now. I still have not received my government benefits. I'm late on my rent, my lights is off and my car is about to be repoed. RushCard is very horrible Wooddale customer service. I'm about to change and check out other new options. I do not recommend RushCard to any family, friends or relatives.

I've never used a prepaid card for my tax return, always had it sent to my bank account and should have this time too. They say it'll be faster but I've been waiting a week now for my money to show up and the IRS says it has been sent, but I have no deposit. When you call the "customer service" line it gives you automated options with no way to even talk to a person, so here I am with no money and no way to fix it. I'll never have another thing deposited on this card.

On March 12th I started my dispute process on an unauthorized transaction. I was told that my replacement card would come within 7-10 business days. My card never came within that timeframe. They did refund my account and my direct deposits have still been posted. But no replacement card. I called to ask for expedited shipping on a new replacement card delivered by UPS and was told that was the better option because I would get a tracking number. When I called the next day to try and speak with live rep for tracking number all I got was automated voice options that never lead me to live rep.

I have been a customer since 2012. I called in a dispute and they blocked my account. I begged them not to block the account if I can't access my funds, because I can't afford their process. Customer service and managers said they can't help me, they have to block the account anyways, because I called. I shared that their process has caused a serious financial hardship on me and my large family. My kids are eating at school only, no money for food at home. Weekends we have to eat from restaurant trash. I was not aware that it took into effect immediately, all of my children and myself were stranded without gas on the side of the road. Adding insult to injury, I was told to seek help from my family and just wait. That was rude and disrespectful. I do not have access to family nor the luxury of waiting to feed my family and/or keep them safe. All bills are on disconnect notice, and repos have been established.

I have been a RushCard holder for over 10yrs. At first their services were great but now you DON'T get paid when you are suppose to, even when funds have been released and there is no way to honestly contact anyone for these issues. Payments are now coming later and later and some times not even on the days that they are suppose to come. I am Disabled and my funds come directly from the U.S Treasury and yet Rushcard seems to never have even a "pending deposit" when funds have been released first thing in the morning. They no longer have a customer service line where you can speak to a "live" person and the chat option on their website is clearly automated as I have had to contact them every month for the last 4 months about my deposits and not only have I had the same exact rep every time but the answers are all worded the exact same. People depend on this service in order to receive their payments whether from their employers or social security. You would think that as long as this company has been around that these issues wouldn't persist. I have never seen a company decline so much.

Am extremely frustrated and upset. Have a payroll direct deposit that goes into my account every 2 weeks. This week my account shows $0 balance and my employer has advised the direct deposit was submitted. I have called customer service several times and either been hung up on or the same robotic scripting. I have bills and rent being paid off that card and need my money. The last time this happened... no resolution was provided for over 2 weeks and caused an eviction. I need to know what is going on... I need my money.

I started using RushCard a couple months ago. Overall I'm satisfied. The monthly fee is only $8.00 which is reasonable. I always get my check 2 days early like they promise. The only thing I'm not satisfied with is the fee to electronically deposit a check to my account right away. Yes, the process normally takes less than 5 minutes but the fee is too high in my opinion.

With RushCard, I’m saving more and it’s easier at the register. I don’t have to carry cash. I'm also able to order online which is convenient. The only problem I had with them was when I was disputing a claim. They wanna go back and forth over the fax machine. I faxed them from four different numbers and I kept getting the same results. When I call them, they don’t wanna listen to what I'm saying. But one guy listened and he gave me a new fax number, and everything was fine ever since.

I have had issues with NetSpend and I wanted to try something new. I went with Rushcard and haven’t had any problems with them.

My tax refund was scheduled to be deposited today. I received an email saying they need me to send in verification documents. After several attempts at refaxing, they said documents were validated and it would post within 6 hours. Of course, after many more hours, when I call they say to contact merchant and tell them to send the funds and they will immediately post. Well if they don’t have my funds then how is it they know the exact amount? I need this issue resolved.