RushCard Reviews

Hi, I’m a new customer with Rush card and to tell you. That as soon as I put money y’all started with the charges. At the end of the day that’s not cool y’all have charge me 25.83 and it’s not a happy feeling to say the least.

With RushCard, the direct deposit was really simple, which was what I really needed with my job. I heard about them through a friend a few years back and it's an awesome card to have. Depending on where I'm shopping, sometimes I get discounts with it. I also like the notifications that I get back every time I spend, which really helps me out. I'm satisfied with RushCard. Everything has been going really well with it and and I haven’t had any problems in the services anywhere I shop at or anywhere I swipe. I haven’t had any problems at any ATMs either, so the card is like a bonus for me.

Yeah so this guy was making fake watches and scammed me out of my money and the lady at RushCard was quick and accurate at helping me and I went on to buy a Versace watch that came in 2 days... I put my card in on the scammers website and it said “run away, I’m stealing all your money” so I asked for help. Thanks.

The app you’ve provided is always down, after every other transaction it stops, but above all else getting paid a day before or two days before is convenient for paying bills early. If you provide a better upgrade for the app it would be nice.

I feel I have paid too much money in fee when I'm not able to get to a cash location leave me with no choice but to use closest location with I need emergency money. Too much. I am a single mother and I just can't continue to pay those fees at all it add up.

The only problem I have is the dollar fee for every transaction. If that didn’t exist or I receive it back after some time it would be perfect. Overall, I love the card. I get my payments earlier than expected which is great.

Is there a option to change the fees? I’m spending so much per swipe it adds up. 1$ per swipe is ridiculous. I also never receive my refunds if I cancel a payment. I need it back on my card. Once I get a bank I’m leaving RushCard.

Your automated system isn't user friendly and doesn't give a option to speak with a agent.. Your agents need to go thru a empathy training.. that lying to member or putting people on hold and never returning is very discouraging and makes me want to take my business elsewhere.

This account has been great for getting me back on my feet in a pinch. It would be even better with more of the features that are available for other prepaid cards. I would love to see the ability to add the account to my digital wallet, and use it as part of my financial suite. Having a chip would also be handy.

I love RushCard. I will recommend it to my friends and family. I like that you get options on the type of fee you ya for your card. I do the monthly fee. I have the direct deposit and it get my check 2 days early and that is wonderful.

Direct deposit on 5/30/19, paid Credit One bank 5/30/19, 30 dollars Credit One bank withdraw 6/4/19 insufficient funds. I being Rob of 30 dollars that was withdraw from my debit card on 5/30/2019 and I was charged 30 dollars in fee. What type of rip off and scam being run.

I love being a RushCard holder. I really enjoy it. I love the 2 days deposit when it’s time to get my paycheck and plus I really like the color of the card and how you can choose your own color card. That’s what I like about it.

It is extremely hard to get a new card or even report a card stolen. I tried over the weekend due to losing my card and ordered a second no one ever reached out to me and told me this was not a replacement. I had to pay and wait for another card to come. Fees are ridiculous.

I have had a pretty good experience with RushCard. I just don't like if you forget your PIN there no way to reset it with a representative. You have to just get a new card. All the years I have been with RushCard I have never won a cash reward contest. I'm honestly confused about how you enter to win. But overall my experience has been great! Love the early direct deposit.

I love RushCard. You will get paid two days before your payday. If you want to send money to a Friend it very easy with RushCard. They will receive it in minutes. I love RushCard low monthly rates. Faster way to pay your bills.

You guys cancels my card that I was using. And there was money on it and I can't get it transferred to my other card. Can you tell me what people do with cancelled cards? Here I will give you the answer. People throw them away. So now you guys have my money and I'm sitting with no money. Thanks a lot.

Love this card and everything it has to offer. I referred a lot of people, just no one used my code???? But no worries. I keep referring as much people as I can. I would like a savings feature to where it can help me out.

I love the RushCard! It so helpful and the app is amazing. I don’t feel that I need no other card, because RushCard is the right one for me. I never thought that I will find the right card. But I did!

RushCard left me Stranded with no cash when I had $1000 on it. I called RushCard before I went on my vacation. To let them know I would be traveling Internationally. The man told me I would be fine. I get to the Bahamas and could not use my card at all. I even called them and I was told they do not let any one use their card Internationally. I was very upset because I had just talk to Representative who told me I would be fine. If I would have known this I would not have put my money on this card at all. I could not pay for anything I had gotten on my trip. It put me in a really bad Position. I will never use RushCard again for anything. I have advised other family members not to use this card as well. Not only was I left in the cold I was embarrassed as well.

It hard not being able to withdraw money from your account without being charged 3 dollars. Also the Ingo app is still not working. So it makes hard for me to load money into my account with having to cash my check and it cost 5 dollars to deposit is a little ridiculous.

I am very pleased with my RushCard experience to date. It is accepted everywhere I do business and it has yet to be turned down anywhere I do business. I didn't like the 1.00 per transaction fee but switched to a monthly plan and am satisfied.

Great card service. They really do whatever you need done a timely manner and I appreciate them. I sometimes have problems loading my check on to my card. It takes too long & I think something is wrong but then it goes through.

I thought I would receive my pay two days before but it's only the day before. Other than that I have no issues. I also enjoy the holiday promotions that comes with having the card. Other than that the service is great.

I really feel like you should charge ATM fees on top of them charging you a fee to use their ATM... Also, I was told there would only be a one time fee for setting up the card... now I get a monthly fee.

Every time I contact customer service, I get someone whom I can't understand and they are always very rude. I always have to escalate to a supervisor who then 9/10 times doesn't do what I need/know can be done. Also the rental car policy is very frustrating. I rented a car a few weeks ago and not only did I have to pay a $200 deposit with Enterprise (which was expected). I also had to pay a $200 for RushCard. Worse experience of my life.

At first I loved my RushCard but now I really hate it for the simple fact I work hard for my money and every time you swipe they charge you a dollar. I’m already being charged at the ATM why are you charging me to spend my money if you have $40 dollars and the item or whatever it is you’re purchasing is 40 guess what it declines it because you need an extra dollar to pay you guys to spend my money. I’m about to drop them as soon as my family and friends get the new card I have with a new company.

I don't have a bank account so my work referred me to this place to get a prepaid card. WORST DECISION EVER. I applied for the card. It says on my confirmation email that it will be delivered within 7-10 business days. I waited and checked mail every day looking forward to it. It's been the 13th business day so I contacted them to see where it was. These people are in a different country and they had no idea what they were talking about. I asked them where my card was. They stated it takes 7-10 business days and they told me to verify my address they had on file and it was correct. They asked me to verify my address 10x and they confirmed it has passed the est delivery date. I asked them if they could track it. They said USPS doesn't provide them tracking numbers when they send them out???

I’m happy with RushCard. I haven’t had any issues as of yet, I just wish they had real checking accounts too. That would make it easier for me and I would only have one account or at least all my accounts would be with same company.

I have an issue with the charges that they take. Like for instance my last check was 319. I had to do 3 transaction to get the 300 off my card in which they charges 2.99 per. No problem with that but my balance was 1.07 left in which 10 should've been left. So I'm wondering where are the other charges coming from.

Your customer service and phone system sucks. Excuse my language but it’s really hard to get through and once we do customer service does not help. I do not get paid 2 days before my pay period. I get my deposit on a Thursday so I feel like cheated. That’s one of the big reason I went with you guys 2014, I’m thinking of canceling RushCard soon due to poor service. I’m not happy at all.

I do not like the fact that you have a monthly limit to my withdrawals from a Tyme machine and I will probably discontinue using my RUSHcard because of this fact.... It's my payroll going on that card not yours.... So either that gets changed or I will not use your card. If I'd known this I wouldn't signed up with RUSHcard.

I like that RushCard presents my paycheck 2 days faster than my original payday. It's very easy to access and very helpful. I also like the ease of being to get my transaction done at any bank or store. I am still waiting on my tax return but I know I will be able to access my money without any hassle

My experience with RushCard has been pleasant, the only unpleasantries I have had have been on my employer's end. RushCard is a good Company with a solid card. I haven't had any problems with the magnetic strip and when I lost my card they replaced it and sent me a new one super quick.

I appreciate that all fees and charges were made known up front. There were no hidden fees or charges. So far I have had a pleasurable experience with RUSH. Just what I wanted. Easy excess to my funds at all times. Timely deposits.

RushCard is ok if you don't have an actual bank but they need to make these cards more secure. My husband and I have both had people hack into our accounts with no question at all from RushCard if these transactions were authorized and they were out of state. I will soon be banking elsewhere. Also they take so long to refund your money when these type of unfortunately events happen.

VISA Card, it is very good and we'll protected of my privacy. I would recommend this to all my family and friends to get them one. This card have less values for as overcharging for fees and swiping at an ATM machine.

I ran into a issue with unauthorized deduction from my account. The service department was very helpful and great assistance with issue me a new card. Loading my card with direct deposit or personal loads. Balance alerts are great also.

The prices are lower than most. I do have a problem with the RushCard App. Can't access my account. I have to go to an ATM to check balance... What is wrong? I have tried a lot of times and it always fail.

Tried loading a check and app keep crashing. Loading on my tablet and still couldn't get it loaded. Tried calling customer service and only got automated. Never a live person. Very inconvenient. I had to go to a check cashing dealer in order to cash my check.

Paying 1.00 every time I use my card is ridiculous. And there is no overdraft. I agree not for cash but there should be something in case of emergency like a max of 30 a month or something like that for the ones that has direct deposit.

The customer service is hard to get through to and then when you get through to customer service the lack of knowledge is very unprofessional. I have had several attempts to get a new card ordered for myself and still have yet to get a new card. As of this moment I am using a card that is taped together because I have never received a new card. The fees that just pop up on my card I have have tried to dispute however the process and back and forth is frustrating. The attention to detail in a conversation needs to be addressed and the noise reduction in the background as well as conversations that are going on in the back needs to be addressed. You need to invest in better Quality Assurance for your calls and monitoring.

I love my card. I use it over any card now. Use to use Green Dot, didn't like it. Rush Card is wayyyyyyyy better. I never thought this card would be better than any card in my house but it is. I'm keep using this card.

Asked for $280. Only gave me 240 and now I have to chalk that up as a loss pretty much! It's complete ** because I have to pretty much wait 2 months to get a refund when it took seconds to take the money!

Using my RushCard was easy except when I wanted to order important things like Uber cash on my account. I also was dissatisfied with the amount of fees I paid when there really was no gain. If this card reported to a credit agency, the fees would have been worth it.

Love the messages sent about amount added and reminders about how much is on my card. Love the fact I get it two days before payday. Best thing I have got in a while. Thank you for making it fast and easy.

I love my Rush Card. Had one for 5 years plus. I’m just not happy with the monthly fees other than that everything is fine, seems like everyone wants to charge fees except chime. It’s insane maybe you all can look into taking that away.

Doesn’t help with credit at all. It is also very difficult to get a real person on the line. I tried calling several times and it’s always a machine. I was also told this would help improve my credit and it didn’t. Just wasn’t the right fit for me.

I've tried for months to use the check cashing with Ingo, it hasn't worked in a long time which made me transfer my money to another bank. I have had Rushcard for years but I need to be able to use all functions through the app.

I love how there is no fee to anything just monthly fee which is $8, there's is ARP or rates in this card, I would definitely recommend it to a friend. It's so easy to apply and it helps a lot with my payments.

Your terms and conditions state very clearly the load limits, but I am never able to do it. The load is rejected well before the monthly limit is reached. I am considering to cancel the card because of this unwritten limitation.

I am very pleased with my RushCard. I just wish there was free atm or atm where you don't get hit with a double fees. I also would like to get text alerts when I get deposits or anytime I use my card. I don't like always having to log in to check my account. I really enjoy my RushCard.

This card has help me a lot faster with things, it's fast and easy to do use and handle.. Been using it for 5 months and still no problems.. Gives me cash back and at times. Allows me to overdraft... with no problems. I use it local and statewide.. Love it especially at the casinos.

I like the card. I can pay my bills on it and go to store, help me lot with the card and you can put how much you want on the card and I can gave it to friends and family and I can stop put money in the bank account and I can put on my card.

I appreciate getting paid 2 days earlier. My RushCard gives me more control of my money. I use my card for everything I want and need. It has brought better organization to my finances. I pay my bills, and I shop without any inconveniences. I will tell all my friends and co-workers about my experience and that they should do the same.

Very good for a prepaid card. Only problem is that some businesses don't want to accept it. It would be great if this could change. Other than that I'm completely satisfied with my card. It's great not having to run to the bank.

Service is ???? I will work with my account its great!!! Also should be unlimited as far as how much you can deposit and withdraw from your account. Other than that very satisfied with your services and will recommend to anybody else about the RushCard. This is great.

I am a new customer and have enjoyed my experience thus far. I have recommended RushCard to other. My husband recently opened an account. My only suggestion would be offering joint card accounts for customers who have a minor that may receive income for.

I have used RushCard for several years now. I can't remember having any problems with my card or account however the only problem I do have is that when I use the atm machine I get a out out of network charge plus the atm fee charge which is very confusing.

I was upset about not being able to use my card internationally. I loaded both my cards thinking I could use them when I travel and was told RushCard can’t be used when I went to Jamaica. I would suggest you find a way to change that. Because of that I was short of money on my trip.

Very happy with my debit card. Easy to contact you and easy to use. Appreciate the texts when deposit is available. Easy to understand the phone operators when phoning RushCard. Accepted everywhere. I do not use my card to auto pay bills.

Keep up the great work RushCard. I was so happy with the 2 day sooner direct deposit. Gladly experiencing quality debit services and the features for the graphic design was also pretty cool. There is a variety of choices of graphic design.

I absolutely love my RushCard and getting paid early, the convenience of that early payday really helps out with gas and food as well as personal items needed. I do wish there was no monthly fee with direct deposit but the fee is a acceptable.

I had been with RushCard for years; with several accounts. Having to deal with the customer service representatives, on an important financial matter, has made me close my account. Having been given several different answers for the same question for a deposit over $10,000 on what was needed to clear the funds. I provided what was told to me and still it was an issue. I ended up having the check returned and sent to me by mail. I have 1 account open now. The only reason that account is still open is because I am waiting for a direct deposit to go through (Under $10,000). As soon as that clears I am closing that account as well. I have asked my family to do the same. I have been a very loyal customer to Rushcard but now I am back to traditional banking.

I switched to the RushCard because they advertised getting paid 2 days earlier than my normal. Before I got paid on Tuesday and now it's Friday. That's awesome. Thanks for offering the early paydays. I enjoy having money for bills and life before.

Great card. No problems at all. Been a member since 2012. Love the card. Great customer service. Will continue to use card. Told a few coworkers about the card. They now use the card. The cards need to start using the chip in the cards.

I love my RushCard so far. I have used it to pay bills. I load my monetary amount onto my RushCard every payday and go from there. My son recommended it to me. He has had his RushCard for a year or more. At first I was skeptical but so far so good. Thank you RushCard!

RushCard has been great ever since I joined years ago. The app makes everything quick and very convenient. The only negative I can think of is the fact that on the app you can't delete old cards off your account. But other than that the service is beyond superior.

I love that my paychecks come two days earlier. I do not like the customer service or how hard it is to actually get someone on the phone. I find that usually the people on the other end are rude and cannot help.

I love RushCard but they need to make it more convenient when it comes to speaking to a real person through the customer service phone line. I love I get paid 2 days sooner and the alerts are also great.

I thought that the fees was minimum but you get charged for everything. My mistake. Even every time you load the card, I got the card thinking there was no fees but to load but I was wrong. I think it’s a dollar per transaction.

I researched many cards before I chose to get the Rush Card. I really like that you can get direct deposits early. That's about it. The fees are very high to deposit money and to use the card. Not happy, looking into getting a different card.

It's crazy that we have no ATMs in the where we at so that 1.00 y'all charge plus two to four dollars from an atm. Why can't the card come with an option to where it's free to get money off the card inside of bank asking as you have your I'd which would save money. And my check only comes hours sooner but I like that. I just don't like the fact of the ATM costs and even if I upgraded why would I when I'm still going to charged the fees???

It a good way to save money and they keep your account straight. I never had a problem with it. I was refer by a friend and she told me she had been with y'all for years and y'all always kept her happy. And I been pleased since I had the card.

My card was card over $90.00 from Postmates and $30 was stolen from a cashier at Westfield mall. I knew she was charging my card twice for two different amounts but the store was closed as I was shopping and she guaranteed me I only had one receipt because she only changed my card once which was true. I’m pretty sure that store does that constantly. Postmates charged my card and I didn’t even know what it was. Do I call and tried to find out who, there, where and why my card was charged? I was told my card would be refunded and that was over 6 months ago.

Love it. Would totally recommend in fact have to my sister and brother and have both gotten one and are loving it. A good deal for my boyfriend and I as he travels for work and we can get bills paid on time.

I am pleased with my RushCard. Yes there's been occasions where I get my direct deposit real late. I'm not sure if that's got to do who's my employer or the card. Now what day is it ATM. The thing I don't like about it I did touch you twice 1 the RushCard charges me and then the ATM charges me. No good.

I am going to be accurate and fair. I loved my RushCard account. I used it for employment direct deposits, tax refunds, able to transfer money for free with other RushCard customers. All of a sudden Western Union does not take my payments to reload my cards anymore. What's up with that. Also customer service reps are never available anymore.

RushCard is the best for direct deposit. Always early and on time. I love Rush. Been a member since 2010. Every direct deposit easy setup. Low atm fees besides atm charges. Rush protects you from fraud. They also verify withdrawal and nonpin purchases.

Easy to use and I like that I no longer have to carry around cash. I find the ATM charges at times a bit steep and I'm charged twice for withdrawals. But the card is easy to use and great for my direct deposits.

Card has been working just fine for me. Like the way my card has been working for me. It works nice for me and I would recommend it to my friends and family and I get my government check deposit on it early so that's why I like the RushCard this could be.

RushCard had taught me how to bounce back and making cash back after I purchased for clothes and food and I still use RushCard and I really appreciate everything from RushCard. Provided me with credit earn for cashback instead of ATM machines cost fee little high.

RushCard is good. But I wonder why every time I check my picture, it doesn’t fit all right. I rang their phone about it and they sent me through that assistant thing but it still ain’t doing it. Other than that, I heard about RushCard on the internet and I always liked them. They never did me wrong. My son is also with them now. He was with NetSpend and NetSpend kept taking money from him, so I referred him to RushCard.

My daughter helped me get a RushCard a few years ago. I have since set up an online account with RushCard and I have the app downloaded on my phone so I can manage my account. It's really convenient because I can use my card just about anywhere. However, he loads are not free. There is a $3.95 fee to load my card when I have to load $200 or more so I always load money into it. Even so, I don't have any problems doing that and their team has always been nice and helpful.

I order a replacement over a month ago and I never received it and when I called about it I got no help or no answer about my card. I was charge 5 dollars for a replacement card that I never received.

A friend recommended RushCard. Where has this been all my life. I would give it a 9 out of 10. The only complaint I have is your Customer Service. I called it about 3 weeks ago. I wanted to see if there was/is an in network location. I was trying to avoid the ATM withdrawal fee. I finally got through to a human, and she barely spoke English. I gave up after about 20 minutes. Never did get my question answered. Other than that, I love RushCard.

Very disappointed. My name is April **. I resident in San Leandro, California. I’ve been with RushCard for years and This is the second time RushCard has not provided me with the application for me to fill out to send back for my provision refund. They lie like they sending you the application and you never received it then when you call them they tell you it’s nothing they can do about the Provision refund. You have to wait the 45 days. I didn’t wait when I put my money on the Card then you get rude customer service. They won’t transfer you to anyone else but them. This company sucks. I just want my money back and then I’m done. Wasted years????

I opened up my account long time ago. I'm having problems with it and since I don't know the old phone number that I started out with now they have a hold on my account. I can't get my money out. That is ridiculous. As long as you know your social security number they shouldn't matter now. Who knows the phone number from 10 years ago now? That is messed up. I'm very upset about that. Now I can't get my money that's on this card and I need some help. Please give me a call. Phone number is **. My email address is **.

I am receiving emails for “Rodney” for a RushCard I never opened. There seems to be no way to reach RushCard and tell them and I keep getting these emails. I’m guessing Rodney opened account fraudulently as my email could never be confused with his. But you can’t call and speak to a person at Rush and I again keep getting their emails. There should be a required two step verification of an email address!

I love using RushCard. Get paid two days early. Always on time. Sometimes earlier then I expect it. Wish it had overdraft. Never had any problems with y'all. Easy to use. Wish it had no fees for atms but hey at least I can use it at a grocery store. It don't charge getting money out.

I really like the card. It help everyone for instant of making a bank account with somebody. I think you guys should do more than just bankcard and should put an interest where each month they get 2% added to their account.

I've been using RushCard since 2010. Never any problems. I knew what it was. Always heard complaints but never experienced any. Just a couple of days ago they declined my rent payment. Mind you I have been using this same account to pay my rent for months. This month RUSH CARD decides to decline my rent payment for NSF!!!

I like the benefit of getting pay early and the use of card is handy. Pay bills with ease. I switched to rush and it was definitely a positive choice. I have referred many coworker to switch over as my experience has been great.

With Rushcard, there are not as much fees as the bank has. There are no overdraft fees. As far as simple questions, the reps were fine. However, they weren’t fully helpful for my concerns. I guess some things were out of their control and they couldn’t do anything about it. I’ve been with Rushcard for so long and I’ve had over 4 encounters with fraud. Everyone can come across a fraud situation but I feel like there should have been a quicker way to get your card. This is why I stopped. I even put my direct deposit off from RushCard and went somewhere else because of the simple fact that I had a fraud situation.

I would love to see RushCard/Metabank team up with other banks so we can withdraw money from ATMs without a fee instead of having to go to Walgreens, CVS, etc. Also some places like Enterprise Car Rental that requires you to use your debit card for a security deposit won't accept Rush Cards because it's considered a prepaid card even though it's linked to a Routing/Checking account. I'd like to be able to use my card just like a regular debit card without these restrictions.

It's very difficult to reach customer service. It's always a recording when I have a problem with my account.. It would be nice if there was a number to customers service without going through your account and then it hangs up.

I had good experiences with my RushCard. Any problem I had the customer service department handle it professionally and quickly. I haven't had any trouble with getting through to talk to person not a recording, that means a lot to me.

My daughter has had RushCard for years and I finally got one and so far I like it, I only get paid a day early but I believe that has something to do with when my work sends the payroll.. However I am debating on getting additional cards for my younger boys so that I can monitor their spending.

I recommend this card. Had problems with other cards especially with direct deposit. I have had no problems with either purchases or direct deposit. In fact I get my money 4 hours before my wife gets her deposit with a well known bank. I highly recommend!

I've been around for a while. Service is pretty good just that I think you guys should make cards more durable. I have a debit card that can't even swipe because the magnetic strip wore off the first 3 months and I have to deal with that card until 2020 because if I want a new it'll be $6.

RushCard is amazing. I like the fact I get pay two days early and the cool cards designs but there only one thing I don't like. There a dollar fee for Every time I swipe my card but other than that it's a amazing card.

I like RushCard. It's convenient and quick direct deposit. Just wish it had less fees for out of network atm use. For the most part it's a good card to have. Haven't had any issues in the past few yrs.

My experience with RushCard has been great. The customer service is excellent. I would recommend this card to my friends and family. I hope that I get my 100 dollars added to my card in a year plus I'm enjoying my direct deposit getting paid two days early.

My money needs to be on my card earlier than it has been. I feel it should be on there two days early than late. I get paid Friday but I would like it to be on there at least Thursday evening when I get off work at 3 or 4.

There should be an option to overdraft on the account. Other than that it's fine. One day I tried to dispute 2 transactions with you all. I couldn't make any changes or get any help because I have a new phone number and couldn't remember the old one... This is a huge problem.

I like RushCard very much. The only thing I would change is make it possible to have a joint account. So a couple can have their money together and not in separate places if they choose. That's the only thing I would change. I love everything else.

I would not recommend RushCard to no one for the certain fact that RushCard do not care about their own customers in the way I'm saying is because I made a reason dispute about a transaction that was not authorized by me and they deny it. Just seems like RushCard is scamming people off.

Ok. I have been a member since 2017. Have had problems with access to my money and now I tried to dispute a charge and they refuse to because my phone hasn't been updated. Well it's hard to update a number when you can't have access to your account. I have had this number for 2 years. Just had pay deposit as normal. Over 3 grand my card is blocked saying I have to send all types of ID papers by mail and wait till they approve my new phone before I can access my account. Call me **. They are holding my money hostage. Have tried phone and email for about 3 weeks to gain access online. Help.

My card was destroyed in a fire. I cannot access my account at all. I've tried calling the 866 number only to be hung up on by an automated voice!! Just recently I had money deposited to this account. But without my card info, I can't access it to transfer to a different account. I also got a "new card" that I tried to activate only to be informed that it couldn't be done... I was to call the 866 number. I did.. Only to be hung up on AGAIN!! I just want want to access MY MONEY at this point. I'm a single mom on disability. Once in a great while I find ways to generate a little "extra". Please just help me get this resolved. I am unhappy with my service through this company. More times than not, I've had issues and no way to get them solved. I find it to be unprofessional. Please help me access what is mine so we can put this whole mess behind us. Thank you.

With RushCard, I sometimes get paid as early as two days. And if it's a holiday, I'll get paid up to five days early. Every problem, they've handled. Whatever I called about was handled in a way that was supposed to be handled.

RushCard locked my card in November 2018. I have a total of 1,500.00 on the card. I’ve been calling customer service since Nov 2018 and they still won’t send me a new card. I call customer service every day and each time they tell me to fax in a copy of proof of address, ID, and change of address. Each time I fax the information a different person say they didn’t receive it and to repeat the process. I’ve gotten evicted out of my apartment over this problem. Nobody will help me. Looks like I will have to get a lawyer to help me get my money. This is unacceptable!! Please please please somebody help!!!!

My money keep coming up missing off my card. No one know nothing. When I call to talk to a representative none of them speak english and I can barely understand what they say but can never tell me where my money went to.

I like how RushCard is cheaper over other prepaid debit card providers. I went with them and now, I don’t have to worry about anybody getting my identity. Also, I don’t like carrying cash or carrying around my bank card, so it’s really convenient. I called in to their reps once when I had an issue. That time, I didn’t know what was going on because RushCard missed something that I had forgotten that I put on there. Still, their reps answered all my questions and were professional. Overall, I've had a good experience with RushCard and I've gotten my girlfriend to get one too.

My experience with RushCard has been great. They are responsible and they treat me right. Their team is courteous, and my interactions with them have been good. I've been managing my finances a lot better since I started using RushCard. Plus, I've been getting my money early. I do everything with my card when I need to.

I didn't receive my SSA benefits on May 30th 2019.. I have to pay my Bills and no deposit yet. I called. They said by midnight. I still don't have my money. What is going on? I received my SSI on May 24th but not my SSA. $405.00 where is it?

RushCard takes so long to send a new card. My card stopped working but then I needed it because I have to pay bills. RushCard's reps told me that the only way I could get my card fast is to pay $35. I don't remember doing that when I previously got a card from them. I would normally order a card and the next day it would be delivered to my house. Also, there aren't a lot of options when it comes to using ATMs. I have to use the specific ones that RushCard is in network with. Despite these issues, I've liked getting paid early and customer service has been always good.

I’ve been with RushCard for years and everything is good. I first got it when my children were younger. They told me I had to get a debit card because I always had a paper check. Having my money at my fingertip and being able to get it helps me manage my finances automatically from the get-go. RushCard is convenient. I like it. Paying all bills, shopping, transferring money and my payroll check – everything goes through my RushCard. I get my paycheck early too, and the places where I can use the ATM for it are very convenient from where I live. The CVS and Walgreens are very close to my house.

I have been a RushCard member since they started their operation in 2003. In the last year the customer service department has been horrible. I typically go into a bank branch and do a cash advance on from my card. This was perfectly fine until one day I went to my local US Bank branch (the one I always frequent) and tried to complete the same cash advance I do once a month $1400. My card was declined. I called customer service and asked what the issue was. I had more than enough funds and was quite embarrassed.

I took a trip to Oklahoma OK and I stopped to get gas on the inside 25, when I left not even a hour later I started getting random charges totaling up to 73. When I got the text alert I logged in online and said my card was being used at a Rite Aid in Cleveland Ohio and I also had charged from a store called Express five minutes later in Pennsylvania. Then another charge came in from Gene Oklahoma the next five minutes. I called RushCard and they asked me did I let someone use my card in another state? They also claimed that the transactions were not fraud then told me I need to file a police report. So I called the Muskogee police, got a report and they advised this company is and has sued in class action suit for this same thing!!! I still haven’t got my money back from them. When I get back to my home town I will get every single dime back!!!!

I have being a member of RushCard since 2007. After having a unauthorized transaction on April 25, 2019 in the amount 361.65, I filed a dispute with them on April 27, 2019. They gave me a provisional credit on May 10. On May 14 they closed my case, said my claim was denied. So on May 21 they took money back. Call RushCard several times trying to find reason of the decision. They tell me they will send papers in mail. Until then in order to reopen case I must send a rebuttal letter. I did that and I also called Sprint. I was informed they returned my money on May 7 and it should of been in my account within 3 business day. It's now 25 days later and I still haven't received my money. Every day I call RushCard and Sprint to find out where's my money. The account that was paid reflects my money was returned. What can I do because if their records show my money was returned, RushCard has my money.

I usually don’t write rev’s but for this company I will. Had RushCard for a cpl. of yrs now and I’ve only had to call twice regarding an issue on my end. I’ve never once had a prob/issue with the company themselves! I can see all activity instantaneously, therefore never had a reason to call! ANY probs! TY RC!

My debit card was compromised and my account was wiped out by someone in a completely different state (across the country--North Carolina). Someone there somehow got my card number and made 7 transactions at a liquor store all in the same amount, then proceeded to purchase gas, donuts and other things until the cleared my account out. I called Rush, to this point 7 days later they have done NOTHING!! I have done everything from my end that can possibly be done. I filled out and signed their dispute form.

I have had this card for over 5 years and I haven’t had any issues with the card. The pay feature and transfer from card to card feature is amazing. I would recommend the card to anyone. Thank you RushCard for making my life easier.

I only wish the Rushcard could be used in other countries. I travel a lot and it's a shame that I can't use my Rushcard when I'm out of the country. I also think more protection fraud so be implemented. I have had my card hacked more than should be. These are just a few things that I would like to see changed. Thank you.

I have been a member with RushCard since 2011 and had no complaints. Recently I’ve tried to get a replacement card because my card expired. The help center told me to send in proper documents. I followed the standards and guidelines and sent in the forms. When I called after waiting for a month and no card showed up. I was told my documents weren’t correct. After sending the documents in another 2 times I’m still getting the runaround. When I call the help center to speak with a supervisor it sounded like a party was going on. I could barely hear the representative. I called again. I was hung up on, called again and NO ONE has any answers. I can’t understand how a company outsourced their help desk but does not train them properly.

My RushCard is family to me. I received excellent customer service, every one of my Rush Card Representatives are polite, caring and understanding. I've had conversations with many of the Representatives. Just like I'm talking to my children. Love unconditional. I've been with my Rush Card family every since July of 2013. God bless you all and I'LL recommend RushCard to my neighbors, family and friends???

I have been a RushCard member since 2015. I have never had any problem with my RushCard. The direct deposit went smoothly. And my money was always there on time. I would highly recommend your card to family and friends. I just love your card and I am very happy with it.

I am disappointed at the false advertising about receiving payroll two days before because since I’ve had my card I never received my money within two days. I would like to see my deposits a day early or two days before. I have even considered going with another company just to receive my money earlier to pay my bills and to have money to get gas. So please tell me what you can do to make me stay with y’all and don’t change my service with you all.

I had RushCard. I can do everything with it and very happy with the service and all my information is provide. I can get a lot all over. Been a member for 15 years. I don’t like be because it charges me a fee every time I go to bank. Besides that it’s good

My RushCard is very convenient and accepted everywhere credit/debit cards are. The only caveat are the fees. There is a monthly fee and there are other fees just to use my own money which is direct deposited to my RushCard account. I believe the monthly fee should cover most debit transactions but there are always additional fees my account is debited.

I am please with your services. However when I call customer service is a little too hard to get to a live person. It annoys me and sometimes I just hang up. Also I'm not how to fees go when using my card.

I've had RushCard for three months now and the service is good. I heard about it through a friend and I went with it for the convenience. I don't like the pricing itself but I like doing stuff online. That's one benefit I've gotten from it.

If I could give 0 stars I would. On May 9th I contacted customer service to notify them my card was stolen during a break in and used while I was away. The rep submitted the claim and told me to call back once the rest of the transactions posted. When I call back on May 20th I let them know that I needed to file the rest of this dispute and that I had already received my new card on May 19th. At this time I was again transfer to the disputes Department. I notified the agent of which purchases were fraudulent. See agents speak English but didn't seem to understand English. As if they knew the word but didn't know what they meant. This made it very hard to speak with them and communicate effectively. I notified two different agents on several occasions that I did not need a new card I had already received one I just needed to add on to my dispute. The agent did not understand me so I disconnected the call.

I have been a RushCard customer since 2015. My account is on hold because I needed a replacement card due to my card being damaged. I was to that I needed to send in documents to unlock my card. I spoke to a supervisor and she told me to send in my state ID, proof of address and social security card. I informed her that I had lost my SS card while moving and didn’t know where it was at. She told me that she would note my account and to just send in my ID and proof of address. I did this on Friday 5/17/19 and today 5/20/19, my account still has a hold on it.

When I got my disability in 2013, I didn’t wanna deal with any bank. My sister turned me onto RushCard, and I like Russell Simmons. He was pretty straight up in my book. So, it worked out real good. Instead of waiting for the 1st of the month, I always receive my money on the 26th of every month. And that helps out a lot too because I don’t have to wait till the end of the month when the stores and stuff are crowded. I can get a jump on everything. Even if it is a holiday, the government usually release it pretty early at their end. Like this past month, instead of getting on the 26th, I got it on the 24th because of Memorial Day. I have money for every holiday because I chose RushCard. So, I like it. It’s an excellent card for me.

I heard about RushCard on a game site and they got me with the early deposit. I get my money early on my card and I pay my rent and bills with it. I set up for my rent to be paid by them and they said it would be there on the 4th. I've been utilizing everything they have to offer. I use it online all the time and I’ve used the reload locations at Walgreens and Walmart. It’s five minutes away. When I call RushCard, 90% of the time, their customer service handled my problem. If they couldn’t, someone would text me back within a day saying the problem has been solved. I had a problem with taking a picture of my check, so I could enter it on my card but I didn't even follow through on it. I just said forget it and I would have a direct deposit. Everything has been fine. RushCard is awesome and I love it.

My name is Elizabeth. I been a customer with RushCard over 2 years now. I will not recommend anyone who who never been with RushCard to be a customer with this horrible company. They have the most horrible rules and regulations. They don’t care how much affect their customers you can be b your way to the grave they do not care. Their stupid rules for a lost card & if you emergency need to update your address to receive a new card they have a horrible set up for that. The only way you can update change your address to their website or fax or mail. None of them works & don’t help because you need the card to do so and the website. Their fax machine copy black. They can read nothing. You fax the mail will take forever for them to receive it. They don’t have a local office or branch. You can go get a new card & like they not in the United States.

It should be less than one star. I’ve been calling Rush for the past couple of days. I recently wanted to change my card. They needed me to send in social, proof of address and identification card. I sent them 21 documents for my proof of address and they told me they can’t accept anyone of them. They said the cities don’t match but if you put it in usps it will show the address that’s on my documents. I need a lawyer because this is getting ridiculous and at that I keep getting rude customer service representatives.

I’m on a low income and I’m disabled but I do the best I can trying to save. I get my money through direct deposit and it's a lot easier with my RushCard. I’ve been with them ever since 2009 and I’m doing okay in terms of managing my finances. I’m paying my bills on time and I spend responsibly. RushCard's customer service reps are pleasant too. They have bad days but other than that, I like them. Overall, I’m very satisfied with RushCard. I’m even trying to get my friends and family to join.

The card is declined when I try to add funds. I hate this company. I’m calling my lawyer and taking action. Everyone else should do the same. I will not utilize this service and more after today shutting this account down. I hate these people I hope you all get ** up in public ** with peoples bill ** all of you.

After recently moving and not finding ANY avenue on the mobile app or the website app to change the account address and also finding a fraudulent charge on my card I called into Customer Service highly concerned as I was to be receiving my paycheck into my account 05/08/2019. After spending more than an hour trying to get through to a representative to explain the two needs:(1) change address (2) fraudulent charge, I was told that the card had been cancelled due to the fraudulent charge. The service representative then went on to state that they could send a new card to arrive within 2-3 business days for a $30.00 charge. The only problem is that it would be sent to the address on file.

RushCard is full of **, I will be canceling my debit card and going somewhere else. I wanted a replacement card and I have to send documents by mail. Because I can’t log into my account without my account number!

I've had RushCard since 2017 and I really like it a lot because, as far as managing my finances, I find it kinda difficult. Sometimes, I could get an influx of cash flow and I go spending then at the end I'm like, "What did I do with all that money?" My social security check comes on the 30th, at the end of the month, but it's really supposed to come on the 3rd. I'm trying my best to stay with the budget and although I get the social security check on the 30th, it's actually not for the next month. What made RushCard stood out initially was the $10 bonus they were giving plus they were saying that it pays two days earlier. I also use the reload locations like Walgreens, CVS, 7-Eleven or Walmart, and the Walgreens and the Walmart are not so far.

I've been a RushCard customer since 2013 and I recently had a dispute due to fraudulent charges on my account so I reached out to the customer service department. I spoke with a rep on 05/03/2019 who sent my replacement card to the wrong address. She stated that I could go online and update my address but did not state that I needed to do so immediately and went ahead and sent my new card out during the call. The rep stated that she would email my dispute letter. After speaking with Danielle in the customer service department, he stated that the letter had been mailed to my new address. What is mind boggling is how did the rep send my letter to the new address but the card to the wrong address.

I get paid two days early with RushCard and I like that. It always comes in handy and I use it for everything. I ran into some instances where I was not allowed to use it but it was no big deal. At first, it was difficult finding somewhere to reload but once I found out where to do it, it was easy. It only took two seconds. It’s at most Walgreens and CVS, which I have a lot in my area so, it’s super convenient and there is no fee. They used to have it in all the Walmarts but not anymore. The customer service reps are always very effective. They give me all the information and help me. Everything is superb and I’ve never had any issues with them. I’m very satisfied and I will most definitely recommend RushCard. I had an excellent experience with them.

One of my friends had RushCard and she told me about it, and I've had it since 2009. With the paychecks, I get it two days before everybody else and that's the best part. I use it to pay bills and make online purchases and it's very convenient. Some of them, like with my kids' life insurance, the card just automatically takes the payment out. So, I don't have to worry about my credit cards. I only had one problem before because I missed something, but other than that, it has been good. I'm also able to find reload locations at Walgreens.

With RushCard, I don’t have to have cash on-hand. I also get my pay a few days earlier. Sometimes, it comes a lot earlier than two days before it's due. Using it for online purchases is very convenient as well. The direct deposit option is easy and there is one place I go to in utilizing RushCard's reload. Customer service is wonderful. If I feel like my card is compromised, I could always call and they would take care of things for me.

I’ve been with RushCard since they came on the map!!!! RushCard lies!!! They send you all the all these, "If you deposit this you could win!!!!" How many people including myself has done it. I’m sure nobody wins anything. And the 8 dollars monthly fee is way too high.. Most cards on charge you 3-5 maybe. I think overall it’s just another way to pay RUSSELL.

I have been with RushCard since 2007. Never have I had any issues until this year. I'm not sure what is going on with the company but I'm considering cutting ties with RushCard. First my direct deposits were coming late when I was told they were sent. Now whenever I try to use Ingo app closes. It opens and loads up until you start to put in info to deposit check. Then instantly says app has stopped working. I've sent feedback but still will not work.

There is over 100 missing from my card. RushCard stated submitted ticket and states funds not missing. Sat on line with supervisor and did on line chat both agree account short. RushCard has refused to correct. I file with legal fraud attorney and joined chime.

I wanted my benefits a little earlier so I got a RushCard. Speaking with their rep was cool and everything was good.