RushCard Reviews

Yes my name is Shanice **. I have been a valued member of RushCard since January 2012 - deposit every week of about $600. In the last two months there has been a problem with my card. Every single week whether it's me happened to order new one lost or stolen charges. As of right now is the fact that my account is frozen and that I am locked out of my account. Now I have to verify my account with information from over 6 years ago. I have faxed information two times to their corporate office. I have called in numerous times. I have emailed corporate and I still have not have access to my money.

I was looking at different debit cards as I didn't like the one I was with. I switched to RushCard and it has helped me save money. I like that their Direct Deposit is earlier than what my previous card was giving me. I just switched jobs and I'm still gonna use my card for direct deposit. I also like the fee that I pay that gives me unlimited where they won't charge me. They have good service and if I have an issue with the card or I wanna replace it, it doesn’t take long. However, the replacement cost is too high. It's almost $30 which is ridiculous. Despite this issue, RushCard is doing a really good job. Their team is awesome. I had an issue once but then I talked to a manager and he was on top of it right away. It was a very good experience. I've recommended RushCard to almost everybody I know.

I have been an account holder since 2012 with very little problems. Last November RushCard flagged a potential issue on my card and cancelled it without informing me. When I found out, I had recently moved and they will not update my address to send me a new card. I have faxed and mailed in all the information they have requested and have been blocked from accessing my funds where my paychecks are still being deposited and they can see there is no activity on my account (as it is blocked).

I have dealing with RushCard for a few years now. I recently started a new job and my direct deposit started coming at night instead of the afternoon. I was supposed to receive my direct deposit last night and I still haven’t received and it is the next day. If this is not resolved I will end my business with RushCard.

I have been trying speak with someone at corporate and have not been able to get in touch with anyone. I’m hoping someone will read this message who can help me. My debit card stopped working a few months ago due to the strip wearing out. So I called at the end of March 2019 to request a new card. I was told it would take 7-10 business days to come. A few weeks past nothing so I called and they said it was still on the way. A whole month passed and still no card. I call about again for like the 3rd time and was told they would send another card but with a new card number and deactivated my acct.

In the middle of March I filed a dispute claim against my husband's account due to some miscommunication between him and myself. Anyways, a few days later things were cleared up so I called RushCard who stated they reviewed my dispute claim and didn't see any fraudulent activity. So they closed the dispute claim on March 26th and told me that mine and my husband's accounts should go back to normal after 24-48 hours. Well a few days had passed and I realized that my online account was still showing suspended and so was my husband's. So I called and they stated they would escalate the situation and to give it 24-48 hours. They also provided us with a ticket number. So we waited the 24-48 hours and then my online account became active but not my husband's.

I have government funds that I redeposit and with RushCard, I receive them two days early. I pay my bills as soon as I get my money on my RushCard. I enjoy using it.

I have been a card member since 2007, I was satisfied up until January 2019. There was an unauthorized/fraud investigation done, which was resolved by cards services. My funds were returned to my card. I requested a new card because of this. I sent in a written request letter, along with a copy of my state driver's license, copy of social security card & a copy of my utility bill. I've called several times & every time I get a live operator that wants other documents sent in to them. It's bad enough that the first replacement card, I paid $30 to have the card expedited & it was sent to the wrong address. Therefore, I will attempt for the 5th time to get this resolved. If I'm not satisfied, then I will have to go about it through legal services. Even though this issue has been ongoing & I'm still being charged a $5 monthly fee. Terrible.

On the morning of 4/26, I checked my balance and saw that my account had been wiped out of almost 2000.00. I immediately called customer service and reported the issue. I asked the rep how can someone repeatedly do the same transaction over 20 times and it not alert the system of possible fraud. The rep or supervisor couldn't answer my question (so much for fraud protection).

I being with Rushcard since 2009. On December 19&20, 2018 RushCard stolen $700 out of my account. Need a lawyer so I can sue them. Please help me. Somebody know a lawyer to sue RushCard and RushCard need to be in prison because they are...

I filed a dispute on 3/28/19 for unauthorized usage of my card. After waiting 2 weeks without hearing back from anyone at RushCard by mail or telephone, I call to find out the case was closed and I wasn’t receiving my money back. When I asked why I wasn’t given a reason and when I was asked to be forwarded to the fraud department I was denied. They stated I could only get forwarded to the fraud department if I was filing a dispute. Fast forward April 18 2019 I go fill out a police report, fax in all my paperwork again. It's now May 6th and I still haven’t heard anything or received my money. I’ve been a customer since 2012 and never had to file a dispute and when I did nothing was done and I'm just out $1000.00. I'm heartbroken, disappointed and dissatisfied!

Managing my finances using RushCard was great. With it, I couldn’t go over on overdraft or late fees. I used it to pay my bills online or make online purchase as well as for direct deposit.

Please refrain from getting these cards. It all good until your cards gets lost and then there is no one to call. Their Customer service SUCKS! They gave no one to call about lost cards and the email is a computer just like the number that you call. Been trying for the pass 3 DAYS! to report my card stolen and still no response!

I’m so furious with RushCard and its customer service sucks! I had my tax refund deposited to my debit card - forgot the card was expiring at the end of last year. I ordered a new card because I never received a replacement card. Filed taxes this year and didn’t think about the old account because I had the new card. My tax refund was deposited to the old expired card. Can’t access the account online because the card is no good. Faxed a letter of request asking for replacement card for the expired card. I’ve faxed the same documents 10 times in 10 days and everyday it’s the same story, they never got the fax - try calling back in 3 hours. I’ve been hearing and doing this for 10 days. They have to have another fax number or someone is lying. I’m pissed!!!

I have never had a problem with Rushcard until now. I get my SSI benefits and need new card. I guess it is a new policy to give phone number which I don’t have. I gave my set security faxed docs no help.

RushCard is a scam & they do not care about loyal customers. Today I created a dispute, I found some unsettling purchases on my card from a different state. I contacted RushCard with this information, he didn't tell me he was going to block my card. I was supposed to receive a credit for the 40 dollars that was taken. However they said I had to wait 10 days.

Yesterday my social security deposit was due but it isn't there even today. I tried two customer service numbers and keep getting cut off because they're jammed. There is no chat or other means of support. I need my money as I go to a lot of doctors due to an accident. And my phone bill is due today. This is a severe hardship.

I've been with them since 07. CUSTOMER service is very poor. I've been calling 2 days straight. Day and night and can't get through. It keep saying they're busy and hangs up. My card came in mail and I can't activated it and I can't get my money off card because it's inactive. Please fix this problem. I'm ready to call my attorney.

So I’ve been with RushCard since 2016 and every month I get my money on time. This month I still haven’t received my money. Y’all talking about two days before the first. Today is 04/29/2019. I should’ve gotten my check last week when the early checks came out. This is **. I have 3 kids and bills to pay and customer service sucks and they are rude asf. Russel Simmons Should be ashamed of his self for this ** and on top of that I’m steady paying a monthly fee. I will be switching to a different card.

I've been with RushCard member since 2017. Recently I obtained a new job. I accidentally gave the wrong account and routing number to another RushCard that I have. So I called to speak to someone a live representative and they told me I can't get my money or a replacement card because I can't remember a phone number that I had two years ago after giving them my social and address which is all the same. Just don't remember my phone number. What can I do to retrieve my funds? I have a family to take care of and I worked hard for my money.

I recently signed up with RushCard. At the time I signed up, I sent the direct deposit form to my employer. Well my paycheck was deposited into the account provided but did not load on my card. After several calls to this terrible customer service riddled place, I was told my employer did not do the direct deposit correctly. The hell!? I mean it's a form, what the hell was there else to do!? So now, I've gone the entire weekend with NO MONEY to buy groceries or pay bills. I was told it will be loaded by Monday. Get this! When K asked where my money was, the rep said, "We don't have it..." Ummm WRONG ANSWER. I think I made a mistake with this card/company. As soon as this money loads on Monday, I'm going elsewhere. They gained and lost a customer in 7 days!!!

RushCard is full of **. I made a purchase in January. A few hours later the card was locked. Then unfortunately I was admitted to the hospital for open heart surgery. Since January 17 2019 they have held my money. My kids have sent them several forms containing my address including my lease. They still didn't release my funds so this resulted in us being evicted from our home while I'm still in the hospital.

Update on 04/26/2019: So I submitted the paperwork they asked for. Now they're telling me to wait 90 days. SERIOUSLY? The first dispute was filed and several agents told me the credit would post 4/25. That date came and now it's oh we denied the dispute... How? I was a victim of a crime and I'm being punished twice. :(

I had been with RushCard since 2011 and it's been horrible. But this time I'm done! I called in about a dispute he couldn't get it right then told me he was cutting off my card. I told him no am at work and need gas to get home and asked to speak with him manager. After 10min a Ms. Rosie ID number ** tells me my card is not off but on pause and I got 10min to pull my money off, problem is she never did. I went to two different ATM's and still couldn't get my money. She called me back and I told her it wasn't on. She told me, "Oh well." Now I'm really mad and told her if I can't get to my money to get home I'm leaving RushCard she said "bye". I asked to speak with her manager and got David ID number ** and was told I got to wait 7 to 10 business days but if I pay $30 I can get it in one or two.

This company is con artists. And no help. I can’t load my cars anywhere and they refuse to help me. The customer service team is completely rude, the managers are no help. Every load location is declining my card to add cash when I have a daily limit of 3000. At this point I’m livid and I’m reporting to Better Business Bureau. This company needs to be shut down. Only thing this card is good for is direct deposit, if you want to load your card don’t go with this BS COMPANY.

I have my paychecks loaded on my RushCard because it makes paying bills easier. So, out of nowhere Someone does a transfer to my card that I don't know. So the person filed a dispute. I HAD NO IDEA a transfer was made let alone a dispute and a hold placed on my card until I tried to make a payment and it declined. The transfer was reversed the next day or the same day. I have been calling since March and all I was getting was the run around from rude customer service agents. NO one could tell me who, what, when, or why. My bills were late and they could care less.

I have been constantly calling Rushcard to explain to them I've moved to a new state and recently lost my wallet and had everything in it including my social security card. Now I've sent everything that I had to show change of address including a letter that's states that my social security was lost. I finally talk to a supervisor and she says my address is approved and my card was expedited which they took 35 off my card. I just happened to call and now they're telling my account is suspended until I send my social security card. I was never notified of anything I have all my rent and child's daycare money on that card that they are holding hostage. At this point I will be getting a lawyer because I am exhausted and tired of this back and forth with them.

I have been with RushCard over 5 years now. I never had any problems with Rush until now. I was told by a CSR every time that I call the same thing to send in proof of my identity. I sent in the documents over 5 days ago. I've been calling RushCard everyday trying to get my card unpaused. They keep saying that my account can't be reopened. Send in documents that I've faxed already! They claim that they can't help me and just because they can't verify my old phone number from over 5 years ago. This has to be stopped! I was told there is no manager there to better assist me! I'd expect this from many other places but not RushCard! I've been with this company too long for this nonsense! I just need my money placed on my other account asap! I have bills to pay with my funds! I need answers! What is going on Corporate? People are faxing life threatening documents that you aren't receiving. Where are they going?

I have had an account for 9 years, ever since the bank changed customer service is horrendous and a joke. There’s no consistency in direct deposits hitting the card. The company could care less about the customer. If you are considering a prepaid card, run away from RushCard. It’s not worth the headache and stress.

They won't let you update your account or access your online account. They want you to keep sending your personal info. They are not helpful. Real disrespectful. Customer service is not helpful. They try to take your money. They refused to transfer my funds to a new card.

I have been with RushCard since 2014... It has been nothing but problems and the Customer Service is awful. I had misplaced my card back in Nov. I paid $30 to expedite a new card. Within two weeks of having the new card, I had fraudulent charges on my account. I was in the process of moving out of state needed to be able to access my funds. They advised that first the pending transaction had to post before I could dispute it, then when it did post and I disputed the charges, they said it would take 60-90 days to investigate. To top it off, they had to cancel the card that I had just paid $30 to expedite and send yet another new card... I was not about to pay another $30 expedite fee. So I paid $5 to have them send it USPS. I never received the new card at my old address, so before I moved, I cancelled my direct deposit and left the account empty.

I did my tax refund to RushCard and am terrified that I will now lose my money! TERRIBLE support! Tried 5 phones, every time I log in and go to load funds with Indigo THE APP CLOSES!!! 4 customer service reps have HUNG UP on me and you cannot understand them. Tried call IRS to NOT LOAD on their product and switched to NETSPEND. NO PROBLEMS NOW.

I have been with them since September of 2013 and have never had a problem hardly. But now they are holding me hostage. I had money in my account and now they saying I have to wait 48 more hours and I been waiting since Monday. So this will definitely be my last month with them considering this this the only way I get my money, I have been broke since Monday. This is just ridiculous and I’m done with them.

My husband passed away last October, and I was able to prepare his taxes. So I used my RushCard as the direct deposit information. I was appalled when I was told that I could not deposit it after providing his death certificate! And what makes it worse is that it's jointly filed, so my name is on the deposit too but it's not the "primary" name. I'm so disgusted with this company and Russell Simmons should be ashamed of himself!

I've been with RushCard since 2008. I never had a problem up until this week. This was my first time ordering from Uber Eats and I did not know they do authorization holds with your first purchase. That was fine! I placed my order with my Rushcard on April 13th. On April 15th there was another charge for the same amount. On the 13th the charge has been already debit and posted to my account. On the 15th the charge is still stating "pending". I contacted Uber Eats. They stated they released the hold on April 13th and I was only charged once.

I filed two disputes one for 163.64 and the other for 363.64. Every day I have been told that the credit would be put in my account on or before 4-17-19. Now all of a sudden on 4-17-19 I am being told that it will not be until 5-1-19. They decided to change the date even though I was already told it was approved. I have recordings of every agent saying it would be 4-17-19. I had even one agent go as far as to say that there would be one of the credits issued today and the other issued May 1st, then to be told again that was incorrect information.

I've been with RushCard since 2011. My card got stolen. I reported it and they told me that they will refund me my money once they receive the police report. I sent in the police report and they are refusing to give me my money back. I try speaking to a live agent but it doesn't give me the option every time I call. Even when I go to the transactions menu to dispute a transaction it still isn't giving me the option. When I try to report the card lost or stolen or to just even put the card on hold it still doesn't give me the option to speak to a live agent. The only one that does is when your checking to see your application. The agents act as if they can't transfer me to the agents that I do need to speak with. I will no longer be a customer of RushCard. This is completely absurd and ridiculous. They've lost a loyal customer!!!!

I had gotten my tax refund back and started paying off some debt so I could raise my credit score to buy a home. Two of the places I had paid I seen pending, so I thought everything was ok...WRONG. I had gotten a phone call from 2 of the places 2 days later that I had paid off and they told me that RushCard had stopped the payment and that they had to refund the money back to my account, well RushCard did not do that, so now I have over $900 missing from my account and trying to get an actual person who understands or speaks English is a miracle in itself.

I was just on the phone with customer service and the young lady was so rude and talked to me and did not allow me to speak. There are two transactions on my RushCard that I did not do and I’m trying to get them corrected. I gave her my info and she said my date of birth was not correct. Then she started asking for my birth certificate. I tried to explain to her that I turned it in already and she said I would need to do it again. I’m going to withdraw my services because this is such a hassle. What’s the point of having customer service if the person on the line is not being professional and talking to a person like they don’t have any sense. I know you guys don’t care!

I have called so many times and it's so hard to speak to a representative. I have a dispute for a company who fraudulently took my money. This company took money twice and Rush gave me provisional credit on one and did not approve the other month because the representative only filed for one transaction instead of two. Now they're saying it's too late! I'm pissed because this is so unprofessional on so many levels! Anybody who ever had money stolen is diligent in getting it back and I was. This company needs some fine tuning and May 2019 will be my last month. Also, I never received my $30 for referral. My uncle loaded his card a month ago and still nothing! Sorry I signed up. Yes, thanks little sister! She left you guys last month and I am right behind her as I gave you all a chance for correction but Rush need a lot of direction. Fix it Jesus (sigh). I want my money RUSHCARD SERVICES!! PERIOD!!!

I've been waiting since March 4th and have jumped thru loops and sent all requested paperwork probing why I to still not receive my funds. Customer service reads off a script sounding like idiots with no care at all. I want get my money but Russell Simmons took his. What shall I do now? Hire an attorney over 300 hundred dollars?

Updated on 04/24/2019: So now they telling me I got to wait for corporate to put my money on my card within two business day. It’s been 4 days later so now they telling me to wait 2 more business days. I told them I was getting put out on the streets. They still don’t care. No help. Been waiting a whole month still didn’t get my money. I wouldn’t recommend no one to get RushCard. Never. Don’t do it. Go to a regular bank. They grimy.

I applied online for a RushCard Prepaid Visa a couple of weeks ago. They were unable, electronically, after various personal questions, to 'prove' my identity. I was directed to email my application number along with 'proof of identity', to a given email address, from their list of 'accepted documents'. From this list I included a copy of my driver's license, and birth certificate. Because I have no utility bills in my name, I also included a copy of my W-2s (not on the list) as proof of address. They requested giving them 48hrs before hearing back from them.

I am very upset that I can't get a live representative to speak to... when regarding my money. I need to be able to call and speak to someone. Every customer is not computer savvy. Please have a rep call me asap.

Some of the things that I could do with the RushCard include making online purchases and not having to carry cash. I've had a lot of interactions with the RushCard team and they've been the same for eight years. They don’t know too much, so they only give me the rundown. It has been the same rundown for everything, so it gets annoying. Customer service needs to be customer service. We all call in with an issue and it is not personal, but I’ve been hung up on several times before. I had to call back and had to file complaints, and it has been horrible. They can probably listen a little more and not give the whole script rundown. Every situation applies to one script and it has always been the same answer for different things. Also, when a customer asks to speak to a supervisor, the reps shouldn't take it personally.

You guys are a SCAM!!! Your service sucks, your customer service reps are rude, and you don't let anyone speak to corporate???? Talking about 24-48hrs for a response yeah right. Try 2 weeks and not to mention a check that was mailed 15 days ago that was never received! RushCard sucks!!!! Tell fail to put their customers as their #1 priority. They lie over and over again. There is no need to even speak to a car because they have no access to anything! Asked to speak to supervisor then the supervisor boss! At that time I spoke to the account manager who was still no help! Then he tells me he is the highest level in company basically saying screw me. It's nothing he will do to figure out what's going on with MY MONEY! If you're looking to go with a prepaid company DO NOT I REPEAT DO NOT GO WITH RUSHCARD!!!

I've been with RushCard for some years now and so far, they've been good at managing my finances. However, I had $28 left on my card which should've been in my account. I was trying to figure out what happened to the $28 and called RushCard, but I couldn't get in touch with anyone. But other than that, the customer reps at RushCard have been nice and everything with them has been fine.

Very disappointed in the RushCard service. I had unauthorized transactions on my card since March 3rd 2019. The customer service provider tells me actions I can take. I've done everything they ask of me and it's been a problem since I still have not gotten my money back. I've sent proof. The customer service is really rude and unprofessional. I've been with RushCard since July 2011 and for this being the first time this happens to me. I'm so drained from sending fax spending 29 dollars then spending 40 today and they're not taking the time to even look at the facts. It's very upsetting. You guys need to update your security on your cards. I'm very upset with them. I've tried to at least speak to a cooperative rep. I need to speak to the owner.

On March 22nd you all closed my account and sent a bill pay via check that I was suppose to receive within 7 to 10 business days. Today is April 8th the 12th business day and I still haven’t received my check with my money. And when I call you all customer service number it’s nothing you all can do to help and you all expect for me to wait another 7 to 10 business day for another check. It’s the first of the month. I have rent and other bills that are due and late fees that are adding up and you all aren’t going to pay them. You all need to come up with a better way to satisfy you all customers. This is a true definition of bad customer service. You all are a big inconvenience to us and you all don’t care about the situations you all are putting us in as customers. And I will be filing a lawsuit against you all because I shouldn’t have to call every day about my money.

Updated on 06/24/2019: At this point I give! Corporate offered no help or solution as to why my money has not been returned! They refuse to hand over the regulation E form and they deleted all my transaction history for the month of March which of course is the month of the incident! RushCard is committing crimes after crimes! Beware. Do not use this company!!!

I have been a member since 2016. I with my original card referred about 18-20 people and each time a referee activated and loaded the required amount having had used my referral code we both received the bonus within no more than 24 hrs - usually within minutes. I recently got a new card 2019 and now my account doesn't reflect the two so far referrals and I only received one of the two finally after several calls and the scripted response that ‘we are going to escalate to corporate a review on this account.’ My friend now received his bonus and called to confirm it was in my name. And now I am waiting an entire week after it took an entire week for just him to receive his bonus and I still haven't received mine. I have been told this complete manipulation about how there's an escalated request put in and to wait 24-48 business hours and finally today I was told that it was viewed but yet again no response and no money.

The customer service department is horrible. After hours of research I found out you have press 0 several times to be transferred to a human operator. It’s clear that the people running the customer service line are not actually RushCard or MetaBank employees. My initial problem was I couldn’t provide a "correct" address so I faxed them copies of my identification card, my social security card, as well as a recent paystub and it still wasn’t enough. Now the problem is my birthday don’t match. I asked to speak with a supervisor and they refused to transfer me. The guy said his name was Shawn but had trouble spelling it. I’ve met several of the demands given to me in order to access my account and now they want me to send more faxes of the same information I already provided.

Updated on 04/12/2019: Ok so I've submitted all the documents that was requested by you guys except for my SSC because along with my ID wallet and a few other things. It was stolen. Now my taxes have been on the card that was sent out to the wrong address and when calling to get a replacement card the customer service people are not much help at all.

I have been a customer for years and received my deposit the same day for years but today of all days on my daughter's birthday it's not there and they have no explanation. Can you say upset!!! I call and all that they tell me is that they don't have it. How is that even possible? It's my payroll.

I like being able to use Rushcard whenever. I could transfer funds or everything like that to it so, it’s been a great help at times. Managing my finances has been good since having it. I use the MoneyPak to reload and it's relatively easy. When I called to get my routing number and to check the balance on it, I had no problems getting everything taken care of.

Two accounts were opened fraudulently in my name, and trying to get an actual human being on the phone took days. Once I did actually get someone on the phone, the person couldn't guarantee that anything would be done, couldn't give me a more direct phone number to follow up with the fraud claim (let alone a claim number), and wouldn't give me any information regarding activity and liability against my SSN. If you need a direct deposit card I would not chose this one.

I have been waiting on my deposit since Friday. It usually posts at 11:57am and I can't get an answer from customer service because they are all busy. This is crazy. Been with them since 2008 and I am going back to a traditional bank.

I have been using RushCard since almost 2 yrs ago!! I get my government funds deposited monthly on this card until this month!! I can't tell my bills that they have to wait and I'm very unsatisfied, therefore this is my last month dealing with these services!! I can't afford all the late fees I'm accumulating due to my funds not being posted. Not cool at all.

I'm on vacation and my money should have been hit...nothinggg. This is crazy!!! Been a member since 2008, I'm ending the services. Bills need paying. Why the hell myyy money not on my card plus nooo one answering the customer service. Yall get on my damn nerves, embarrassed while on vacation. No more my money will you see. ** Disgrace!!!

I was told get my government benefits will be posted to my account at the same time each month. I've been waiting two days now. I still have not received my government benefits. I'm late on my rent, my lights is off and my car is about to be repoed. RushCard is very horrible Wooddale customer service. I'm about to change and check out other new options. I do not recommend RushCard to any family, friends or relatives.

I've never used a prepaid card for my tax return, always had it sent to my bank account and should have this time too. They say it'll be faster but I've been waiting a week now for my money to show up and the IRS says it has been sent, but I have no deposit. When you call the "customer service" line it gives you automated options with no way to even talk to a person, so here I am with no money and no way to fix it. I'll never have another thing deposited on this card.

On March 12th I started my dispute process on an unauthorized transaction. I was told that my replacement card would come within 7-10 business days. My card never came within that timeframe. They did refund my account and my direct deposits have still been posted. But no replacement card. I called to ask for expedited shipping on a new replacement card delivered by UPS and was told that was the better option because I would get a tracking number. When I called the next day to try and speak with live rep for tracking number all I got was automated voice options that never lead me to live rep.

I have been a customer since 2012. I called in a dispute and they blocked my account. I begged them not to block the account if I can't access my funds, because I can't afford their process. Customer service and managers said they can't help me, they have to block the account anyways, because I called. I shared that their process has caused a serious financial hardship on me and my large family. My kids are eating at school only, no money for food at home. Weekends we have to eat from restaurant trash. I was not aware that it took into effect immediately, all of my children and myself were stranded without gas on the side of the road. Adding insult to injury, I was told to seek help from my family and just wait. That was rude and disrespectful. I do not have access to family nor the luxury of waiting to feed my family and/or keep them safe. All bills are on disconnect notice, and repos have been established.

I have been a RushCard holder for over 10yrs. At first their services were great but now you DON'T get paid when you are suppose to, even when funds have been released and there is no way to honestly contact anyone for these issues. Payments are now coming later and later and some times not even on the days that they are suppose to come. I am Disabled and my funds come directly from the U.S Treasury and yet Rushcard seems to never have even a "pending deposit" when funds have been released first thing in the morning. They no longer have a customer service line where you can speak to a "live" person and the chat option on their website is clearly automated as I have had to contact them every month for the last 4 months about my deposits and not only have I had the same exact rep every time but the answers are all worded the exact same. People depend on this service in order to receive their payments whether from their employers or social security. You would think that as long as this company has been around that these issues wouldn't persist. I have never seen a company decline so much.

Am extremely frustrated and upset. Have a payroll direct deposit that goes into my account every 2 weeks. This week my account shows $0 balance and my employer has advised the direct deposit was submitted. I have called customer service several times and either been hung up on or the same robotic scripting. I have bills and rent being paid off that card and need my money. The last time this happened... no resolution was provided for over 2 weeks and caused an eviction. I need to know what is going on... I need my money.

I started using RushCard a couple months ago. Overall I'm satisfied. The monthly fee is only $8.00 which is reasonable. I always get my check 2 days early like they promise. The only thing I'm not satisfied with is the fee to electronically deposit a check to my account right away. Yes, the process normally takes less than 5 minutes but the fee is too high in my opinion.

With RushCard, I’m saving more and it’s easier at the register. I don’t have to carry cash. I'm also able to order online which is convenient. The only problem I had with them was when I was disputing a claim. They wanna go back and forth over the fax machine. I faxed them from four different numbers and I kept getting the same results. When I call them, they don’t wanna listen to what I'm saying. But one guy listened and he gave me a new fax number, and everything was fine ever since.

I have had issues with NetSpend and I wanted to try something new. I went with Rushcard and haven’t had any problems with them.

My tax refund was scheduled to be deposited today. I received an email saying they need me to send in verification documents. After several attempts at refaxing, they said documents were validated and it would post within 6 hours. Of course, after many more hours, when I call they say to contact merchant and tell them to send the funds and they will immediately post. Well if they don’t have my funds then how is it they know the exact amount? I need this issue resolved.

I lost my card due to a atm eating and not spitting back out...and I identified myself to the representative. I gave my SSI, address, telephone # etc. and since I had change of address they ask me 2 more questions that were not my security questions but their computer generated questions. Since I didn't know these stupid weird questions...they said they couldn't send me new card that I have plenty money on. So I was forced to fax my SSI card, proof of address and get a new license with my current address since I moved just to receive a new card (inconvenience). So I'm canceling my card after I do this. So I'm go to drain my account and go elsewhere...

Today I check my account to see that some money was taking out my account for a claim I file and come to find out it was rejected. I call Rushcard about it and was told I could not talk to nobody in that department. I would need to write a letter to reopen my claim. I just want my money back. I'm going to report this to BBB because it's not fair.

I save money and spend a little less since having RushCard. I have direct deposit with my job. I make online purchases all the time with my card, and I don’t have to carry cash with me. I don’t like carrying cash. I'd recommend RushCard.

Updated on 03/27/2019: Ok but you decided to cancel my who account with you after 9 years. You also have received my daughter's disability check the same day you cancelled my account. Not only that but my paycheck was set to post on tomorrow in this account. Now I have no money. My son needs milk. I am pregnant. Have no money for food at work also no gas in my car or food at home to feed my kids. This really suck especially when I was waiting on my new card to arrive that you cancelled before I can even receive it to at at least have some kind of money to survive with.

I'm in tears at how horrible this company has treated me a US Army wounded warrior veteran. Since day this company has robbed me of money every chance it got and to top it off they never answer when I call them (and I do have their number). They keep my disability money from me every month so I can't eat. Even now when I call their piece of ** 1800 number it cuts off and hangs up on me. LISTEN TO ME EVERY "DO NOT GET A RUSHCARD!!!" It's a scam! I'm cancelling today!

Hello RushCard. I am writing in concern about my direct deposit not being added to my card through my authorization from my job. I got paid March 22nd 2019 and today is the 26th, nothing. Still hasn't added. Please get in contact. Thanks.

I’m in disbelief. I’d been with RushCard since 2016. As of today that will all end. Yesterday I unexpectedly noticed over 200$ was missing from my checking account. I go to view my transactions and someone hacked my account making purchases in an area far from where I stay. I call to seek help, I was told I had to wait for all the fraudulent transaction to post. Nothing could be done while transactions are pending. It makes no sense. I thought I was protected but I guess not. I want my money back now. Or I will be suing.

I just got a RushCard a week ago. My first direct deposit they took 20$ for a first card register fee. I left it alone. I just got my second direct deposit and I can't even log into my account anymore and my balance states when I call 0$. Yet my employer site shows I've been paid since this morning.

I've been a customer of RushCard for 15 year. I've had it up to here with their inability to provide sound answers to simple questions. My direct deposit has started to come later and later and they always blame my payroll department. That's a bunch of **. My payroll department always processes payroll same day/time each pay period. I usually get it at 2:35 pm every Wednesday and here lately it's been deposited after 10 pm PST on Wednesday or Thursday morning... By then I've been unable to handle my business and pay bills. My rent has even been compromised because of this.

Direct deposit is supposed to be the two days earlier which is not it was. That is not something going wrong. ADP always sitting out there at the same time. I'm going back to NetSpend or Brinks or something like that BETTER than here.

With RushCard, I like that I don't have to carry a lot of cash. Anytime I get deposits, I just deposit it as well. I mostly pay my bills through my card. Using it is not inconvenient at all. But when I first got it, I didn’t know how to get the routing number. Then I spoke to the team at RushCard and they helped me with my questions, which was good. They had everything done right then and there. Since using it, my finances have been good.

I had a problem with my online account and my email. My son number was used on my account and I still to this day do not remember the number. Long story short I been trying to get my tax refund from RushCard. It's been since Feb 13 that they have been holding my whole refund. This is ridiculous. They keep saying the fax is unclear and they have no email I can send it to. This company is so unprofessional and I'll never use them again. No stars.

I liked what RushCard's service offers and with it, I could review my past purchases and it tracks my saving from my use of it. Anytime I’ve had to deal with a rep, they’ve been real nice.

I done upload my documents. They still have a block on my account. I done fax 3 times. Still the same thing. Can I get help please? This is crazy how y’all not handling business. I need my money. My account is on hold. Need help please.

I have been a customer of RushCard since 2012. This morning I received a text saying that I used my card at a restaurant. The funny thing is I’m at home in my bed as I just got off work at 3 am. I contact RushCard customer service to dispute the transaction and they tell me I have to wait 24-48 hours and then at that time I can dispute the transaction or I can replace the card for $3.95 card fee and a $7.95 card fee. I’m sorry I wasn’t aware that I should have to pay to replace my card after an unauthorized purchase was made on my account.

I've had RushCard for a couple of months and everything's been great. When I set it up, it was all good. Easy to reload and make purchases with. It doesn't allow prepaid cards and more places should be allowed to accept the card, but other than that, it’s been cool.

I called Rush to file a dispute and that agent was very nice, I received a text from RUSH and call today with questions and that agent was rude and spoke as if I bought services from him and filed a dispute against him. He claimed they couldn’t read the unauthorized debt form I faxed over and my claim would be cancelled. This will be my last month with RUSH after 10 yrs. They are still **.

I have direct deposit with RushCard. I didn’t have any kind of cards before so it was mostly cash that I was dealing with. Since I got my RushCard, it’s been way better because I can make my payments with the card and I don’t have to deal with cash. Everything is taken care of through the card so it’s better for me. Their customer service has been very helpful. They take care of whatever problem I have and they try to do their best to find a way to make it easier for me. They do it right away too so I don’t have any complaints. When I had an incident involving my PIN, it was taken care of. I talked to my friends and told them about RushCard. Some people are very concerned about it and they really don’t think about it. They go mostly with the credit cards from the banks. But both my daughters have RushCards.

I’ve been with Rush since 2007 and I use to tell everyone how good this card was but recently my experience with them has been horrible. I recently did a bill payment thru my online Rush account. The merchant never received the payment. I’ve called Rush customer service several times only to be given 10 different stories. No one can tell me where my money is or provide me with any proof that the payment was sent other than they debited the money from my account. It has been 10 days now and I've still have no resolution or information on where my $364 are or when will my money will be put back into my account. They love telling you they appreciate you being a member but offer No type of assistance in helping a valued customer resolve a issue they created. I will now discontinue all my direct deposit and never use this company again.

I’ve been calling customer service for about a week about my referral credit. 6 representatives later I’m told the same thing. Wait 24-48 hours when actually I never should have to call in the first place. They continue to give me the run around and most of the time they can’t even understand me and I can’t understand them because they aren’t fluent in English. To this day I haven’t received my credit.

I liked the designs on the cards of RushCard and I’ve been using it for two years now. I had one issue where a transaction was debited from my card without my consent and the problem was investigated. I sent them a letter in writing.

I was introduced to RushCard in 2018. I enjoyed it at first, then money started missing out of my account every time I would log in. My fees started changing as far as what I paid to get the extra stuff on my account when I was informed it would be one set rate. Since 2018 my account has been hacked twice and no money was returned to me. RushCard is the worst company I could have given my business to. Their customer service is horrible and so is the turnaround time on getting answers!! I am leaving this company TODAY!!!

I been trying to get my last 3 mos. of bank statements. Can't get no assistance. Can't even talk to anyone. Just recordings. I need to talk to a human person. I need bank statements - unable to do so. I need to talk to someone in customer service. I don't even have a correct phone number.

I'm disabled. My social security money was stolen off my card. RushCard told me they was going to get my money back. They lied to me. Didn't help me get none of money back. RushCard use disabled people and don't help you. I can't walk. I got bone disease and they said they are not giving me my money??? I wish I never heard of RushCard.

So I don't know if RushCard users are aware but now RushCard is issuing out cards with chips. They are collecting all old cards by having the ATM confiscate them and making its users pay a $35 dollar fee to get a new card. I will explain how I came up with this conclusion. I've been a customer since 2009! Yesterday I went to take my money off of my card to pay my landlord rent, yes my rent. The ATM machine at Wawa's took my card and told me to contact my financial institution. Of course I called right away but like always you have to pretend you are a new customer to even speak with customer service so I did. The rep just kept telling me that she would issue me a new card.

I thought of using RushCard when I was banking with Bank of America. Somebody tried to steal my money and I didn’t wanna deal with banks anymore. I saw the RushCard commercial and I liked that you get paid two days early. It was also easy using the direct deposit option. The reps helped me out a lot when I talked to them. I would recommend RushCard.

I been with this company since 2005 and never had a serious issue with them until March 2, 2019... I was scheduled to receive my tax refund on March 6, 2019. I received a text message from RushCard to pls call regarding a deposit I was gonna receive for more info. I called on March 2nd and was not informed I need to send additional document when a deposit is over a certain amount... I was just told I have an IRS refund pending for March 6... and that's all. I called March 6 to see why my funds wasnt released stated it was sent back to IRS due to I didn't send my documents in... Smh now I have to wait to have my refund Mailed to me... IRS stated it can take up to 10 weeks and they never heard of a bank wanting you to send in extra documents when you been with the company that long. I will not do business with RushCard ever again.

I saw RushCard advertised on either TV or Instagram and I’ve been using it since 2013 for online purchases, easy access to my account and my balances with the app. I also have the availability of my deposits early. I have the app on my phone so, I can put my four-digit code in and then, it shows me everything. I do direct deposit more because it’s automatic but I load money on there just as much. I don’t know what contract RushCard has got with the ATMS just inside of Walgreens but they’re always free and I love that. I’ve recommended RushCard. My mom just got her credit union account with them.

I've been with RushCard for 15 years now and I've never had a problem with them. They do a good job. My money is there when it's supposed to be there. Also, since being with them, I have been able to manage my money better. The only thing about RushCard is that in the 15 years that I've been with them, I haven't won a dime from their contests like for the back to school and tax time.

Updated on 03/09/2019: This company lied to me about my account. I have complained about them and to make themselves look good online I was assured my account would be credited and that was not the outcome. I am extremely upset and would like to file a lawsuit against the company and formally file a complaint against RushCard. My credit was not given even as promised by the company and several customer service agents and supervisors that will have a definitive provisional credit put in my account. Today I have called several time. Again was assured to wait until the end of the day. No credit still available now. They said that I will not receive a credit and failed after several attempts not receiving any credit.

I love using RushCard. I've had mine for about ten years now and it has been easy to use. With it, I've managed my finances better and I don’t have to worry about overdraft fees. I have my direct deposit from my job directed on there and it’s more convenient than worrying about bank accounts. I have a checking account but I mostly use the RushCard when I do different things online. However, I had an issue wherein a company I ordered from put me in a VIP program that I never asked for and they were taking money every month off of my card without me knowing. I found that out when I checked my balance and noticed that it was different from the day before. I also received an alert recently that somebody used my card, but nobody has it but me. So, I did the online banking and checked, and then I ended up getting a new card. It was really easy doing that.

I had NetSpend but I had trouble with them. I tried RushCard and I like them. I’m going to get the direct deposit for it. When I pay some of my bills with my card, RushCard doesn't hesitate to pay them unlike NetSpend.

I was with NetSpend before and I didn’t like some of the services that they were giving me. Also, I tried to put an authorized user on the account and they blocked my whole account. After that experience, I needed a new company. That was when I saw RushCard in an online advertisement. I liked their little fees and stuff better. I applied for one of the cards and it came. I just started having my benefits direct deposit there. Their monthly fees are cheaper and I don’t get charged to use my card every time I’m shopping or ordering something online. I also have no difficulties paying. Everywhere I go, RushCard is accepted. Whatever bill I pay, like my Edison and my Southwest Gas bills, I have no problems.

After submitting my complaint the company resolved the problem within a few days which was greatly appreciated after struggling with it for several weeks

I don’t do online purchases with my RushCard. Last time I did that, somebody got a hold of my card and took $20 off of it. I ordered a new card and everything was good with their customer service.

I've been using this card since last year with zero problems. Now that my entire income tax check has been deposited along with my payroll checks, as of 3 days ago I cannot use my card! I've tried ATMs, Walmart, gas stations, and even gone into banks to pull money off. My card will not work anywhere. I tried requesting a new card, the prompt does not work. I tried contacting customer service and they just keep telling me they can't access any accounts right now. I have bills and rent due and $8,500 I cannot get to!!! I want my money NOW.

I enrolled in direct deposit for my job over a month ago and was receiving my paycheck later than I was before the switch and later than all other employees. I also used my RushCard for my income tax refund to be direct deposited and was sent on Feb 27 2019 and still no deposit as of now Feb 29 2019 at 1:22 am. So much for the advertising of 2 days earlier. Didn't work for my payroll check or my income tax refund. I will not be using any card associated with MetaBank after this.

Have Been A Member for 11 years. This year so far has been worst for customer service. Calls are 55 min wait then they know nothing. Very disappointed this year. Not to mention there's never pending info. Deposits are getting later and later and they can never answer direct questions and there's never a manager or supervisor available. Thinking of other options.

I have been with RushCard for a few years on and off and this year I got my tax refund deposited which they told me I had to be verified and send in documents, documents are sent and still have no update on my refund. I have been calling and getting different answers which is very frustrating. I need every penny of my money ASAP. Why is they holding the money? I will not be doing business with RushCard anymore. I have bills!!!

I’ve had RushCard since I was seven as I wasn’t able to get an account at that time. I use their direct deposit to manage my finances better and it's great. I like the deposit beforehand too. But it’s very irritating every time I call RushCard. They repeat themselves and make unnecessary conversation. I also asked them to stop acknowledging the fact that I’ve been with them since I was seven. Their hold time has gotten a little better within the last year, though.

I’ve been dealing with them since 2015. My refund was suppose to appear in my account. I've been using for four years now. Because of the amount I have to verify it's me. I can see if I don't get deposits. I get them every 2 weeks. Now it's a problem. They keep rejecting my faxes to them!!! ** Rush.

I will never use RushCard again for my taxes. I faxed in the paperwork to them. 'Cause I knew my taxes was over the limit they require. My taxes was scheduled to post yesterday. I called to find out why and I the customer service rep couldn’t understand English. As well as couldn’t speak English. Only for them to say they sent it back to the IRS. Then to say they can’t keep it no more than 3-5 business days. I said, "Well it hasn’t been that long." They then gave me a email to address the issue. Only for me to send the email and then to respond and say call RushCard to handle this. Never will use them.

I have been a very faithful customer of Rush since 2015. Since I been involved it's been nothing but headaches. The first few times it was resolved and I thought to myself ok they're not that bad but as soon as income taxes were deposit I had so much funds taking out of my account of course after my online orders. And I say that because they try to confuse you as if you don't keep count and when they were confronted by myself I spoke to several supervisors and they still continue to think that I was just miscounting, I have pictures of my account how I keep track through text but unfortunately I cannot submit them here. To keep the very long story short still haven't been resolved and I don't recommend rush for anyone especially tax season. They do not well conduct your funds correctly.

I have had RushCard for quite some time now. I have my direct deposit to the card for the past year. This year I got my tax refund deposited. Of course because it's over a certain amount they request certain documents. Now I understand why you want to verify but RushCard is asking for information that to me should be against protocol. My 1040 form, my ID, my social card. They don't even request personal information to open up the card but because the IRS sent me my return you have the right to ask for these documents. I've provided everything and it's always something else. Now send this. No send this. We want this. I don't think the IRS is just sending fraud returns especially if all the information on my return matches the records they have on file for my account such as address, social, telephone number, email. It has been a back and forward game since I received an email saying my return is pending. This is not customer service.

My entire tax refund was deposit on my Rush. $7183.00 and the my entire refund was stolen out account. I want my money. I tried to contact customer service. No help. I just don't know what to do at this point.

I am trying to contact RushCard after I went to load my card at CVS. 40 mins later I still cant get in touch with them and money is not on my card... NO ONE IS ANSWERING PHONE. I'm calling 18662326778 and 18667874227... Can I get any help?

I love Russell and Kimora Lee-Simmons, thus I went for RushCard. I've been spending slower since I got it and I like the fact that paychecks are sent two days ahead of time, and they are sent on time. Plus, the card is accepted everywhere. I’ve never had any problems ordering online. It’s quick and easy, so I use my RushCard for everything. And the biggest benefit for me would be the safety and the security of having it.

I filed my 2018 tax return through TurboTax. The IRS sent it to my RushCard on February 13, 2019. It is February 24 and I still haven't received my income tax return. I can't get through to the IRS due to high call volume and RushCard seems to have no record of my deposit, I have called RushCard dozens of times and no one has given me a direct answer. My next option is to hire a lawyer and sue RushCard because this is some bs.

I had gotten RushCard sent to me a couple of years ago, but didn’t use it. Then I reapplied a couple of months ago. I had some issues with a couple of other debit card providers. I researched online, saw RushCard and thought I'd give it a try. I wanted to see how transferring from my card to my fiancée’s card works and called them last month. They answered my questions and told me it would only take a couple of minutes, but it took a lot longer. I ended up canceling it because, after four hours, the money hadn’t gone through. They said that shouldn’t have taken that long. I use the direct deposit. I only get paid once a month on the third and that goes on to the card. My money is on the card a couple of days earlier, which makes things a lot easier and I can pay the rent, which is due on the first.

I just feel that the RushCard is not and has not been helpful in any way. The customer service representative does not help you solve your problems and I'm just unsatisfied with the service. Every time that I tried to get information from my account no help and I just feel like it should be more helpful.

I've been with RushCard since 2013, and every time I have to get a new card I pay the expedited fee and it never comes. I ordered it 4 days ago and 75$ later I have been lied to by 4 representatives and a supervisor. They refuse to give me corporate number. Thanks to the incompetence I am sitting in a cold house because I couldn't pay my bill but my money is sitting on that expedited card that never happened. I'm done. Netspend here I come.

False advertisement. I have recommended two people and only gotten one bonus. I have called as well as the person I recommend multiple times. I recommend one person December 2018 and got the bonus February 2nd 2019. The second person was recommended February 3rd 2019 and no bonus. We both made attempts and he got his but not me. If I can't take them at the word on their own promotion then I can't trust them with my money.

Updated on 03/13/2019: So after my last review and private messaging to the responder of the company things have gotten even more frustrating and difficult at first. I couldn't access my account because I didn't remember the phone number that I used when I opened the account over 3 years ago because my phone number had been changed, I faxed in the required documents (drivers license & letter requesting change of phone number) for the company to update my new number, I was told after 2 or 3 days that the documents I faxed was too dark to read so nothing would be updated. I would call customer service and nobody would help me because I couldn't provide the old number even after I sent in the documents they asked for because they were "too dark".

My RushCard deposit is one day late. Is there a glitch in your system? I usually receive deposit on Tuesday around 1 pm. It's now Wed 6 am. Still no deposit. Please inform me on the status. I spoke with someone using NetSpend network for same company and they received their deposit.

I got a RushCard and I like that when I use the card at a vendor, I don't get charged twice like for some of the other cards or at the ATM. Also, once I load my card, I call my creditors and I can easily pay my bills. It is also easy to find reload locations. I work in a retail store, and we have an ATM. Often, customers don’t wanna use the ATM because it says that their card would charge them also along with the ATM fee. RushCard doesn’t do that and that’s a plus. Their reps were excellent, too.

I’ve been with them since 2011. Customer services sucks and everyone tells you something different every time you call. They outsourced their customer service to the Philippines so you cannot get anyone in the U.S. They do not know how to handle situations and will leave you hold forever with no music or anything. Just silence. I would highly suggest using another prepaid card this one. Just isn’t worth it and I will no longer be using.

The reps are not given any authority to implement solutions. They are basically robots who read from a script based on what they've been told is the process. It makes interaction stressful and time-consuming. They're not given the authority to think outside of the box and implement solutions. I have never experienced such stress in which the company hijacks my money anytime a hold applies even if it's been confirmed that the order was cancelled or the total amended in which the funds tied to the hold are no longer needed by the merchant and can be released back to the account for use. The company treats you like a worthless degenerate in which your word is worthless, as if you lack integrity and can't be trusted. Any other bank in such a situation will issue a courtesy credit pending an investigation and unless there's reason to question what the customer has stated as fact, they accept it.

I had my purse stolen. I have been trying to get card canceled and a new one sent out due to tax return going on missing card. I have called 6 times to get nothing but attitude from these people. They will not do anything because I don't know what phone number I used 9 years ago when I opened account. Will not recommend to a single person. They need to help people better than treating people like they're stupid.

I order something using my RushCard and they refund the money back. But to my surprise I look at my account RushCard took it out the moment the seller put it back. I argue with the seller about the money to find out Rush does not accept refunds from sellers. They never sent an email. They never sent a text. They claim they sent it back to the seller but the seller told me that is not true and they got proof of that and is willing to take it to court and Rush don't know where my money at with no help. My money just disappeared without a trace and I can't get no help about it.

My mother uses RushCard and has had a great experience with the two days early deposits from the employer so I decided to become a member as well. Setting up the direct deposit was easy. I use my card for absolutely everything. It's convenient. However, every time I call and try to speak to an operator about my account, I never get through with them. It always leads me to the automated system. But then, I had a great experience with RushCard.

My last check was deposited to my RushCard right when I had to be at work. So I had my husband go pull our rent money, only for him to come back saying the ATM said there was insufficient funds. Sure enough I check my app and the balance was 0.00. So I call the company, only to be sent to a fax machine the first time, then hung up on and disconnected 3 times! When I finally got ahold of the fraud department the lady told me she was going to send me an email with a form to fill out and fax back...never got said email. After waiting 6 days I called back to check the status and the rep I was on the phone with said they're still waiting on that paperwork! I told them I never received it and he sent the email 4 times and only received 1, Thank God!

I knew about RushCard from one of my co-workers and I’ve had it since 2013. I like it. I get paid early and I don’t have to wait too long for a paycheck. There’s always access to it, and I can pause and unlock my card when I wanted to. I don’t have to worry about unnecessary purchases coming out for that month. Also, after so many purchases, money would sometimes go back to my card. I don’t necessarily keep up with the purchases, but I would notice when I check my balance that it’ll be an extra $5 than what it was. I’ve used RushCard online several times and one time, Walmart cancelled my order right after I had made it, but I got the money back in 10 days.

I've been with RushCard since 2008. I don't know why I've stayed this long. It's always something going on with RushCard, or they make changes without Customers knowledge. I ordered some merchandise online. Now! RushCard has changed their policy, they no longer accept refunds or will credit your account back with refund. That means you're totally screwed out your money. The merchant is saying, "That's not our issue. Please take It up with your bank." You called RushCard, which you speaking to someone who don't speak English, keep repeating the same thing LIKE robots. I will get MY money back. I'm contacting a lawyer. This is robbery. Nor did they post or advertise this change. This is highway robbery. When I get my money back I Will be leaving, and cancelling this card.

What's the point of having a big company when there's no one there to ** help you. I signed up for a new card after 6 years of not having a RushCard and it automatically reboots back to all my old information after I put all my updated information in. I've tried calling for the past two day and haven't been able to get a LIVE AGENT, I finally gets one and she tells me the system doesn't allow them to update information, I'll have to send in a letter to update my information. What's the point of RUSHCARD having a ** CUSTOMER CARE HOTLINE and THEY DON'T DO NOTHING BUT HELP YOU APPLY FOR A CARD, SOMETHING YOU CAN DO ONLINE, NO ** HELP.

My experience with RushCard has been good, and their reps have been nice. I use the reload stations to refill my card. My card is easier to use with my name on it.

I have had RushCard since 2009. I used to love it because I received my pay early. Now I wouldn't recommend this card to my worst enemy. I had a deposit of $100 and attempted to make a purchase for $97.05. It was declined 4 times, yet I was charged a transaction fee of $1 four times. When I called the representative was rude and not helpful. I also used to like that you could transfer to others with a RushCard so I attempted to get one for my teenage daughter. I did 3 applications and I faxed, mailed and uploaded the required parental consent form more times than I can count, yet all 3 applications were declined and no one can tell me why. RushCard needs to step their game all the way up. They need to get it together or leave it alone because the quality of service is deplorable and unacceptable.

I called RushCard customer service on 2/11/2019 regarding an unauthorized charge done on 1/112019. I did ask to dispute the charge and was transferred to the dispute department. The lady in dispute stated they would need to cancel this card and block it from further use so ok I can understand, however because they will need to send me a new card I advise the lady to WAIT. I have money I need to get off first so I can ensure I have my funds available to me so I need to callback before proceeding this process. The lady reads me the terms of service for dispute as IF I don't understand but clearly she did not understand what I am telling her about the money on the card is the only funds I have available. I stated to the agent several times, "DO NOT cancel my card. Allow me to get the money off first and call back." Agent then starts to agree, "Ok. Just call us back."

I have referred a lot of people but we don't always get the reward. The person accepts the invite from the email and once approved they set up direct deposit with RushCard. When I look at my refer list it still say invited and they tell us that my refer code is not listed. This is not fair. They can clearly see the person on my list but never issue the reward. I will never refer another person. The people are rude and will hang up in your face. The people I refer even offer to send a snapshot of my name on the application. They still hang up. I really hope that someone looks into this. Also they don't support the customers, someone can charge your card and they will treat you very unfair. And charge you money to issue you a new card. I use to like RushCard but I feel the owners of this company need to review the actions that their employees are taking against the customers. RushCard should protect us not hurt us.

I've had Rushcard for about 10 years and I haven't had any issues with them. I like the alerts for every purchase that I make. The alert comes, and they show what my balance is, and where I am. With Rushcard, paying bills online is very convenient. The history of my card will show that I pay my standardized bills every month. I do direct deposit as well. I also use one of their reload locations and it's not difficult at all. Before, submitting a claim was a really lengthy process. I gotta talk to four people, and I gotta reiterate and say the same thing over and over again. But recently, I would consider the slogan, cut the middleman out, and they don't ask rhetorical questions like they did before. Overall, the service is fine for me. Utilize it.

It's absolutely SAD that you can't reach anyone in customer service. Then when you finally do. It's some foreign person in other country who doesn't speak well nor understands what you're saying because they are reading from a script. My money isn't located in India nor any other foreign country so why I do I have to deal with this every time I need to speak with someone. Then not only the language barrier, they are also rude. Will hang up or just keep reading from a script like a damn robot.

I am very pissed and disappointed to find out that they no longer accept refunds back to their cards, keep in mind I never received any notice about the change. Now I am out of money. I don't think it is fair and it is a very dumb and stupid policy that they need to change, they have lost a customer because after today I will no longer be using RUSHCARD!!!

Rushcard is more convenient. I can use it whenever I feel like it and I can draw money off. I can add money and I can pay my bill with it. Also, I like using it when I have to go to the store. If I have something left over, I just go ahead to the store, use it and do what I have to do with it. I also get paid right on schedule if I ask them. When I was disputing a charge, they helped me dispute it and they refunded me my money back on my card. They also gave me a new card when it was time for me to get one. I've recommended it to my son's father.

I have been trying to change my address since 11/2018. I have faxed over my Driver’s License and Social security card, 5 times and they are telling me the picture is too dark. I have also faxed over a water bill with my new address on it to verify my address and it still isn't enough. When you call in they ask you all these verifiable identity questions, so why am I jumping through hoops to get my address change. I can't believe I have to go through all this to get my address change. Now I have been waiting to speak to a supervisor as I type this complaint and they still have me on hold. Their customer service SUCKS. Bring our jobs back to AMERICA.

The people at Rushcard are tough to get a hold of. If I have a problem, I like to reach somebody. You call and tell them what you wanna know, but nobody will say how you can reach an agent if you need them. I had a dispute in my account and I had to follow through on that in order to get somebody to talk to me. Nonetheless, I've had a great experience with Rushcard. It's a pretty free-using card. I can buy whatever I want and I can get money for whatever I need.

I would like to know when I will receive my direct deposit if my payday is on Thursday. The last pay period I received my money around 1pm. I would like to know if there is an issue. I have been a valuable customer since 2005.

I have had this card since 2004 and originally I loved it. However, it has become the biggest hassle to use and when they say terms are subject to change without notice THEY MEAN IT! They do not accept refunds to the card as of January 22, 2019. So if you happen to need a refund from a company that insists on putting the money from a debit transaction back on your card, that money will sit there as pending for TEN (10) DAYS and then go back to the merchant. This policy is prejudicial to anyone who has a card. Find another method of banking because this one will keep you in a state of frustration! This is coming from a customer of FIFTEEN YEARS!

My experience with Rushcard has been good and I haven't had any problems since I've been with them. Everything is nice and it's not over feeable. I like Rushcard and that's why I decided to stick with them. It's perfect.

I like the perks of having Rushcard, particularly, getting paid early. It's easy to use anywhere that accepts Visa cards, too. I can load a check to the card which is a great perk as well. And since using Rushcard, I just spend what I have. So, there are no overcharge fees. When I had to contact the customer service, they were very friendly and handled the situation quickly. Rushcard is a great company to have a prepaid debit card with. The perks and benefits are great and you can load funds to it without any hassle.

I've been a RushCard holder for 10 years now and have excellently managed my finances. I’ve used it to pay my bills which is easy for me because I don’t have to worry about being late. It's also convenient to use the direct deposit option and the reload locations. They're near me. Furthermore, they have excellent customer service. When you can’t find the answer, they find it for you.

Do not get this card. They lock you out of your acct & have no reason. They steal your money when you do card to card transfers & won't return it. They charge you for "monthly fees" even though it's supposed to be free if a certain amount is deposited. They never know what's going on or how to solve an issue & the customer service is trash & they never speak English. Do not get this card, Russell Simmons made a crap card. If you are getting your refund with this card, your money is probably gone.

I deposited $10.00 on my RushCard. When I went to make a purchase with such deposit, my transaction was canceled 3 times in Krogers express checkout. Which resulted in me delaying up the checkout line, being embarrassed for a declined card, and me not being able to purchase any of my items. This was a huge wrongdoing. Then only to call into your so called customer orientated customer service to be told that I just had to deal with it because it was the service fee for my transaction purchase.