RushCard Reviews

I will never use RushCard again for my taxes. I faxed in the paperwork to them. 'Cause I knew my taxes was over the limit they require. My taxes was scheduled to post yesterday. I called to find out why and I the customer service rep couldn’t understand English. As well as couldn’t speak English. Only for them to say they sent it back to the IRS. Then to say they can’t keep it no more than 3-5 business days. I said, "Well it hasn’t been that long." They then gave me a email to address the issue. Only for me to send the email and then to respond and say call RushCard to handle this. Never will use them.

I have been a very faithful customer of Rush since 2015. Since I been involved it's been nothing but headaches. The first few times it was resolved and I thought to myself ok they're not that bad but as soon as income taxes were deposit I had so much funds taking out of my account of course after my online orders. And I say that because they try to confuse you as if you don't keep count and when they were confronted by myself I spoke to several supervisors and they still continue to think that I was just miscounting, I have pictures of my account how I keep track through text but unfortunately I cannot submit them here. To keep the very long story short still haven't been resolved and I don't recommend rush for anyone especially tax season. They do not well conduct your funds correctly.

I have had RushCard for quite some time now. I have my direct deposit to the card for the past year. This year I got my tax refund deposited. Of course because it's over a certain amount they request certain documents. Now I understand why you want to verify but RushCard is asking for information that to me should be against protocol. My 1040 form, my ID, my social card. They don't even request personal information to open up the card but because the IRS sent me my return you have the right to ask for these documents. I've provided everything and it's always something else. Now send this. No send this. We want this. I don't think the IRS is just sending fraud returns especially if all the information on my return matches the records they have on file for my account such as address, social, telephone number, email. It has been a back and forward game since I received an email saying my return is pending. This is not customer service.

My entire tax refund was deposit on my Rush. $7183.00 and the my entire refund was stolen out account. I want my money. I tried to contact customer service. No help. I just don't know what to do at this point.

I am trying to contact RushCard after I went to load my card at CVS. 40 mins later I still cant get in touch with them and money is not on my card... NO ONE IS ANSWERING PHONE. I'm calling 18662326778 and 18667874227... Can I get any help?

I love Russell and Kimora Lee-Simmons, thus I went for RushCard. I've been spending slower since I got it and I like the fact that paychecks are sent two days ahead of time, and they are sent on time. Plus, the card is accepted everywhere. I’ve never had any problems ordering online. It’s quick and easy, so I use my RushCard for everything. And the biggest benefit for me would be the safety and the security of having it.

I filed my 2018 tax return through TurboTax. The IRS sent it to my RushCard on February 13, 2019. It is February 24 and I still haven't received my income tax return. I can't get through to the IRS due to high call volume and RushCard seems to have no record of my deposit, I have called RushCard dozens of times and no one has given me a direct answer. My next option is to hire a lawyer and sue RushCard because this is some bs.

I had gotten RushCard sent to me a couple of years ago, but didn’t use it. Then I reapplied a couple of months ago. I had some issues with a couple of other debit card providers. I researched online, saw RushCard and thought I'd give it a try. I wanted to see how transferring from my card to my fiancée’s card works and called them last month. They answered my questions and told me it would only take a couple of minutes, but it took a lot longer. I ended up canceling it because, after four hours, the money hadn’t gone through. They said that shouldn’t have taken that long. I use the direct deposit. I only get paid once a month on the third and that goes on to the card. My money is on the card a couple of days earlier, which makes things a lot easier and I can pay the rent, which is due on the first.

I just feel that the RushCard is not and has not been helpful in any way. The customer service representative does not help you solve your problems and I'm just unsatisfied with the service. Every time that I tried to get information from my account no help and I just feel like it should be more helpful.

I've been with RushCard since 2013, and every time I have to get a new card I pay the expedited fee and it never comes. I ordered it 4 days ago and 75$ later I have been lied to by 4 representatives and a supervisor. They refuse to give me corporate number. Thanks to the incompetence I am sitting in a cold house because I couldn't pay my bill but my money is sitting on that expedited card that never happened. I'm done. Netspend here I come.

False advertisement. I have recommended two people and only gotten one bonus. I have called as well as the person I recommend multiple times. I recommend one person December 2018 and got the bonus February 2nd 2019. The second person was recommended February 3rd 2019 and no bonus. We both made attempts and he got his but not me. If I can't take them at the word on their own promotion then I can't trust them with my money.

Updated on 03/13/2019: So after my last review and private messaging to the responder of the company things have gotten even more frustrating and difficult at first. I couldn't access my account because I didn't remember the phone number that I used when I opened the account over 3 years ago because my phone number had been changed, I faxed in the required documents (drivers license & letter requesting change of phone number) for the company to update my new number, I was told after 2 or 3 days that the documents I faxed was too dark to read so nothing would be updated. I would call customer service and nobody would help me because I couldn't provide the old number even after I sent in the documents they asked for because they were "too dark".

My RushCard deposit is one day late. Is there a glitch in your system? I usually receive deposit on Tuesday around 1 pm. It's now Wed 6 am. Still no deposit. Please inform me on the status. I spoke with someone using NetSpend network for same company and they received their deposit.

I got a RushCard and I like that when I use the card at a vendor, I don't get charged twice like for some of the other cards or at the ATM. Also, once I load my card, I call my creditors and I can easily pay my bills. It is also easy to find reload locations. I work in a retail store, and we have an ATM. Often, customers don’t wanna use the ATM because it says that their card would charge them also along with the ATM fee. RushCard doesn’t do that and that’s a plus. Their reps were excellent, too.

I’ve been with them since 2011. Customer services sucks and everyone tells you something different every time you call. They outsourced their customer service to the Philippines so you cannot get anyone in the U.S. They do not know how to handle situations and will leave you hold forever with no music or anything. Just silence. I would highly suggest using another prepaid card this one. Just isn’t worth it and I will no longer be using.

The reps are not given any authority to implement solutions. They are basically robots who read from a script based on what they've been told is the process. It makes interaction stressful and time-consuming. They're not given the authority to think outside of the box and implement solutions. I have never experienced such stress in which the company hijacks my money anytime a hold applies even if it's been confirmed that the order was cancelled or the total amended in which the funds tied to the hold are no longer needed by the merchant and can be released back to the account for use. The company treats you like a worthless degenerate in which your word is worthless, as if you lack integrity and can't be trusted. Any other bank in such a situation will issue a courtesy credit pending an investigation and unless there's reason to question what the customer has stated as fact, they accept it.

I had my purse stolen. I have been trying to get card canceled and a new one sent out due to tax return going on missing card. I have called 6 times to get nothing but attitude from these people. They will not do anything because I don't know what phone number I used 9 years ago when I opened account. Will not recommend to a single person. They need to help people better than treating people like they're stupid.

I order something using my RushCard and they refund the money back. But to my surprise I look at my account RushCard took it out the moment the seller put it back. I argue with the seller about the money to find out Rush does not accept refunds from sellers. They never sent an email. They never sent a text. They claim they sent it back to the seller but the seller told me that is not true and they got proof of that and is willing to take it to court and Rush don't know where my money at with no help. My money just disappeared without a trace and I can't get no help about it.

My mother uses RushCard and has had a great experience with the two days early deposits from the employer so I decided to become a member as well. Setting up the direct deposit was easy. I use my card for absolutely everything. It's convenient. However, every time I call and try to speak to an operator about my account, I never get through with them. It always leads me to the automated system. But then, I had a great experience with RushCard.

My last check was deposited to my RushCard right when I had to be at work. So I had my husband go pull our rent money, only for him to come back saying the ATM said there was insufficient funds. Sure enough I check my app and the balance was 0.00. So I call the company, only to be sent to a fax machine the first time, then hung up on and disconnected 3 times! When I finally got ahold of the fraud department the lady told me she was going to send me an email with a form to fill out and fax back...never got said email. After waiting 6 days I called back to check the status and the rep I was on the phone with said they're still waiting on that paperwork! I told them I never received it and he sent the email 4 times and only received 1, Thank God!

I knew about RushCard from one of my co-workers and I’ve had it since 2013. I like it. I get paid early and I don’t have to wait too long for a paycheck. There’s always access to it, and I can pause and unlock my card when I wanted to. I don’t have to worry about unnecessary purchases coming out for that month. Also, after so many purchases, money would sometimes go back to my card. I don’t necessarily keep up with the purchases, but I would notice when I check my balance that it’ll be an extra $5 than what it was. I’ve used RushCard online several times and one time, Walmart cancelled my order right after I had made it, but I got the money back in 10 days.

I've been with RushCard since 2008. I don't know why I've stayed this long. It's always something going on with RushCard, or they make changes without Customers knowledge. I ordered some merchandise online. Now! RushCard has changed their policy, they no longer accept refunds or will credit your account back with refund. That means you're totally screwed out your money. The merchant is saying, "That's not our issue. Please take It up with your bank." You called RushCard, which you speaking to someone who don't speak English, keep repeating the same thing LIKE robots. I will get MY money back. I'm contacting a lawyer. This is robbery. Nor did they post or advertise this change. This is highway robbery. When I get my money back I Will be leaving, and cancelling this card.

What's the point of having a big company when there's no one there to ** help you. I signed up for a new card after 6 years of not having a RushCard and it automatically reboots back to all my old information after I put all my updated information in. I've tried calling for the past two day and haven't been able to get a LIVE AGENT, I finally gets one and she tells me the system doesn't allow them to update information, I'll have to send in a letter to update my information. What's the point of RUSHCARD having a ** CUSTOMER CARE HOTLINE and THEY DON'T DO NOTHING BUT HELP YOU APPLY FOR A CARD, SOMETHING YOU CAN DO ONLINE, NO ** HELP.

My experience with RushCard has been good, and their reps have been nice. I use the reload stations to refill my card. My card is easier to use with my name on it.

I have had RushCard since 2009. I used to love it because I received my pay early. Now I wouldn't recommend this card to my worst enemy. I had a deposit of $100 and attempted to make a purchase for $97.05. It was declined 4 times, yet I was charged a transaction fee of $1 four times. When I called the representative was rude and not helpful. I also used to like that you could transfer to others with a RushCard so I attempted to get one for my teenage daughter. I did 3 applications and I faxed, mailed and uploaded the required parental consent form more times than I can count, yet all 3 applications were declined and no one can tell me why. RushCard needs to step their game all the way up. They need to get it together or leave it alone because the quality of service is deplorable and unacceptable.

I called RushCard customer service on 2/11/2019 regarding an unauthorized charge done on 1/112019. I did ask to dispute the charge and was transferred to the dispute department. The lady in dispute stated they would need to cancel this card and block it from further use so ok I can understand, however because they will need to send me a new card I advise the lady to WAIT. I have money I need to get off first so I can ensure I have my funds available to me so I need to callback before proceeding this process. The lady reads me the terms of service for dispute as IF I don't understand but clearly she did not understand what I am telling her about the money on the card is the only funds I have available. I stated to the agent several times, "DO NOT cancel my card. Allow me to get the money off first and call back." Agent then starts to agree, "Ok. Just call us back."

I have referred a lot of people but we don't always get the reward. The person accepts the invite from the email and once approved they set up direct deposit with RushCard. When I look at my refer list it still say invited and they tell us that my refer code is not listed. This is not fair. They can clearly see the person on my list but never issue the reward. I will never refer another person. The people are rude and will hang up in your face. The people I refer even offer to send a snapshot of my name on the application. They still hang up. I really hope that someone looks into this. Also they don't support the customers, someone can charge your card and they will treat you very unfair. And charge you money to issue you a new card. I use to like RushCard but I feel the owners of this company need to review the actions that their employees are taking against the customers. RushCard should protect us not hurt us.

I've had Rushcard for about 10 years and I haven't had any issues with them. I like the alerts for every purchase that I make. The alert comes, and they show what my balance is, and where I am. With Rushcard, paying bills online is very convenient. The history of my card will show that I pay my standardized bills every month. I do direct deposit as well. I also use one of their reload locations and it's not difficult at all. Before, submitting a claim was a really lengthy process. I gotta talk to four people, and I gotta reiterate and say the same thing over and over again. But recently, I would consider the slogan, cut the middleman out, and they don't ask rhetorical questions like they did before. Overall, the service is fine for me. Utilize it.

It's absolutely SAD that you can't reach anyone in customer service. Then when you finally do. It's some foreign person in other country who doesn't speak well nor understands what you're saying because they are reading from a script. My money isn't located in India nor any other foreign country so why I do I have to deal with this every time I need to speak with someone. Then not only the language barrier, they are also rude. Will hang up or just keep reading from a script like a damn robot.

I am very pissed and disappointed to find out that they no longer accept refunds back to their cards, keep in mind I never received any notice about the change. Now I am out of money. I don't think it is fair and it is a very dumb and stupid policy that they need to change, they have lost a customer because after today I will no longer be using RUSHCARD!!!

Rushcard is more convenient. I can use it whenever I feel like it and I can draw money off. I can add money and I can pay my bill with it. Also, I like using it when I have to go to the store. If I have something left over, I just go ahead to the store, use it and do what I have to do with it. I also get paid right on schedule if I ask them. When I was disputing a charge, they helped me dispute it and they refunded me my money back on my card. They also gave me a new card when it was time for me to get one. I've recommended it to my son's father.

I have been trying to change my address since 11/2018. I have faxed over my Driver’s License and Social security card, 5 times and they are telling me the picture is too dark. I have also faxed over a water bill with my new address on it to verify my address and it still isn't enough. When you call in they ask you all these verifiable identity questions, so why am I jumping through hoops to get my address change. I can't believe I have to go through all this to get my address change. Now I have been waiting to speak to a supervisor as I type this complaint and they still have me on hold. Their customer service SUCKS. Bring our jobs back to AMERICA.

The people at Rushcard are tough to get a hold of. If I have a problem, I like to reach somebody. You call and tell them what you wanna know, but nobody will say how you can reach an agent if you need them. I had a dispute in my account and I had to follow through on that in order to get somebody to talk to me. Nonetheless, I've had a great experience with Rushcard. It's a pretty free-using card. I can buy whatever I want and I can get money for whatever I need.

I would like to know when I will receive my direct deposit if my payday is on Thursday. The last pay period I received my money around 1pm. I would like to know if there is an issue. I have been a valuable customer since 2005.

I have had this card since 2004 and originally I loved it. However, it has become the biggest hassle to use and when they say terms are subject to change without notice THEY MEAN IT! They do not accept refunds to the card as of January 22, 2019. So if you happen to need a refund from a company that insists on putting the money from a debit transaction back on your card, that money will sit there as pending for TEN (10) DAYS and then go back to the merchant. This policy is prejudicial to anyone who has a card. Find another method of banking because this one will keep you in a state of frustration! This is coming from a customer of FIFTEEN YEARS!

My experience with Rushcard has been good and I haven't had any problems since I've been with them. Everything is nice and it's not over feeable. I like Rushcard and that's why I decided to stick with them. It's perfect.

I like the perks of having Rushcard, particularly, getting paid early. It's easy to use anywhere that accepts Visa cards, too. I can load a check to the card which is a great perk as well. And since using Rushcard, I just spend what I have. So, there are no overcharge fees. When I had to contact the customer service, they were very friendly and handled the situation quickly. Rushcard is a great company to have a prepaid debit card with. The perks and benefits are great and you can load funds to it without any hassle.

I've been a RushCard holder for 10 years now and have excellently managed my finances. I’ve used it to pay my bills which is easy for me because I don’t have to worry about being late. It's also convenient to use the direct deposit option and the reload locations. They're near me. Furthermore, they have excellent customer service. When you can’t find the answer, they find it for you.

Do not get this card. They lock you out of your acct & have no reason. They steal your money when you do card to card transfers & won't return it. They charge you for "monthly fees" even though it's supposed to be free if a certain amount is deposited. They never know what's going on or how to solve an issue & the customer service is trash & they never speak English. Do not get this card, Russell Simmons made a crap card. If you are getting your refund with this card, your money is probably gone.

I deposited $10.00 on my RushCard. When I went to make a purchase with such deposit, my transaction was canceled 3 times in Krogers express checkout. Which resulted in me delaying up the checkout line, being embarrassed for a declined card, and me not being able to purchase any of my items. This was a huge wrongdoing. Then only to call into your so called customer orientated customer service to be told that I just had to deal with it because it was the service fee for my transaction purchase.

RushCard is a joke! As of January 22, 2019 they started a new policy that they no longer refund money back to your card. So now I am out of the product and my money! My money was re-refund back to the store. So now I have to take a day off of work to go to the store to get my money back. I can't take a half of a day. I have to lose the day to go way across town to see if the store would give me my money back! That isn't cool. RushCard didn't send out a memo stating this new policy. They sure send out text messages every hour about something to get them richer. Why couldn't they alert us the customers who pay them every month to hold our money about the new policy? After 7 years of paying these people this is it! I'm done!!! Ripping up all 4 of my cards! Find another prepaid card company please!!!

I would like to file a complaint on your company! On January 18th I was forced to have my card canceled due to 4 unauthorized transactions on my account. The person I spoke with said we would have to cancel the card right away and never gave me the option to just pause the card. So on the 18th I had to take out all my money so the card could be canceled. It is now January 28th and I'm still without money, so I decided to call to see when I should receive my card and was told I would not be able to get the card until February 4th.

When receiving the card it said funds are released immediately when pending holds are put on account. I have had hotel fax required letter and still funds aren't released. Customer service is unable to let me know when funds will be released. This will be the last time I use this card. I do not have this issue with any of my other cards. Very misleading!!!

I had a Rushcard years ago. I still have one now, but I just got it within the last year. I want to get my check early that's why. The only issue I have is I can't use some accounts as a checking account. I tried to check off my card. I did it twice, but it wouldn't let me, so I don’t know what I was doing wrong. I called the customer service and they told me to use the deposit ID number and my routing number. I did that but it still didn’t work.

There was fraud on my account so I canceled my card on January 4 2019, and they said it was shipped out January 6. They told me it takes 7-10 business days and here it is the the 26th and I still haven't received the card. I have $2000 that I cannot access. And they told me that there is nothing they can do but send a new card that would take another 7-10 business days.

I had been a RushCard member since 2011, and recently closed my card due to being unable to get my cash out. When I first started RushCard I loved it, because it’s nice to get your check two days early. Who wouldn’t love that!? Within the last few years it’s become more absolutely more difficult to get my money out when I need it. It became so bad recently that without our knowledge RushCard changed how we can get cash out from over the counter. Now they placed a system where you can only get cash out by using your pin. Not only did they do this with out our consent or knowledge of it, but they don’t even have a list of banks you can actually go to that will allow you to get money out. I called literally 6 times to ask for a location where I could get my money out at. It was a complete waste of time and a waste of frustration.

My money was stolen off my card due to someone had cloned my card with a credit card scanner. I did everything these people asked me to do to get my money back and these people denied paying me my money back 3 different times. After providing all my evidence that I was at home when the money was taken off my card from a totally different side of town 4 to 5 mins after I had got home.

This is the absolute worse debit card! I keep giving them a chance and they keep letting me down. I returned an item and was just advised today that they are no Longer processing refunds and to ask merchant (which I can't do because, they've already processed it). I'm beginning to think that they are seriously smoking something and voting on which policies to mess up... It's not even legal for them to do this, now I have to get an attorney involved!!!

There has been multiples times that I have gone to Dollar Tree to make purchases and my card has been declined with a message of not the right date. Whatever that means. Calling customer service is such a terrible experience, instead of this company making process during the years they are just getting worst and worst. But they sure don't have a problem collecting their monthly payment though.

When trying to update my home address since I moved, I was told Corporate blocked my card when I called the 800's#, I couldn't get a straight answer why. Also, since Corp blocked my card due to possible fraud which, is great, I'm trying to update my card address, so a new card can be issued to my New address. But, I'm getting the run around from customer service. It's not a large amount of money on the card but, it's MY MONEY!! When calling the 800 number, after I verified all my information I'm still told, I will have to send all kinds of documentation to prove who I am. They said, "Corporate sent me a text message in October which is false."

I love everything about RushCard. It is so easy for me to maintain my money and help me get an understanding of what I'm spending. I get to keep track of how much is in my account. I also get paid two days sooner. RushCard has ATMs that I can pull my money off for free. There is an ATM four minutes away from my house and one close to my job. Then, when I ordered a RushCard a couple of years ago and I started a job and could not get a hold of my PIN, I had to contact their customer service. I could not call because I had to verify addresses that I moved from. I ended up getting into my account on the website and I was able to chat with someone.

I ordered the RushCard in hope that I could order stuff off line with ease. That was not the case. I was blocked on 4 different sites because of the RushCard. Then one of those sites, took a payment that I didn't make but denied my payment for the certain item I was trying to order on all the other sites. It makes no sense at all. I lost $8 just in fees and then an additional $14 for Prime Video after my price of $7 was declined... Never again will I use this card.

I like Rushcard. It's a good card. It managed all the bills right. It doesn't have that monthly fee. Then if I need to transfer from one card to another card, I don’t have any problems with extra fees that they might take out, or some bills I have just come off my card and I don’t have to pay anything over about anything. Also, I do direct deposit all I have to do is send Rushcard my account number.

I called RushCard customer service today, because I couldn't access my account information. The CSR asked for all my personal information just to turn around and tell me that she couldn't help me unless I now fax the information in. REALLY!!! Why ask for my information if you can't help me with anything? On top of that, I asked her to cancel the replacement card I ordered, five minutes before I talked to the CSR, and she said "that's impossible to do". Again REALLY? Guess I'll take my business elsewhere. Thank RushCard for losing a two year customer!!!

I am a customer and I figure to use RushCard and have direct deposit into the account, I figured what can go wrong, right. I was totally WRONG. This is not a company you want to set up your direct deposit or start adding money to. I have not and still have not received my prepaid card, which I applied for on Dec. 27, 2018. I am still waiting for card, which they keep saying they resend. I was told to check with my local post office, because usually they forget, I have checked with neighbors, post office, and NO CHARGE (which I'll remind you I signed up for DIRECT DEPOSIT). So no access to get my earned money. They told me I can request a new card, which will take addition 3-7 business days, I have asked to speak to someone that can help me to get access to my money, NOTHING.

I thought RushCard was a good card to get. I like the way it's made. I started to save money with it and it helped me a lot better than before. I like my text that tells me when something is made on it and it tells me my balance. Also, I like to go online and check my balances and transactions. When it's time for me to get paid, I get direct deposit. I need to go to Dollar General or Dylan to do reloads but it's pretty easy. I also get paid early and I like that. RushCard answered my questions. I've been getting RushCards since ’02 and I just now learned how to lock it where I don’t have to worry about other consumers taking my money or stuff that I didn’t do. I always tell somebody that they should get a RushCard.

I love having my Rushcard. I use it for everything. I pay all my bills with it, and it comes in handy. I have already recommended it to friends now I can't make them get it, but I can show them how to apply.

I just tried RushCard and it has been good so far. I use it for bills and it's a plus that I get paid up to two days earlier with my employer. I had a good experience with that. Also, I don't have any issues with identity theft whereas I've had with other cards. Everything has been fine. I told people about my experience with Rushcard. I know there are a few people that got a RushCard and they like it since they still got the card.

My deposits are always correct and on time. Their customer service reps are always helpful and can always solve any issue I might have. I love receiving my pay two days ahead of time and I also like their deposits of a check from another source.

I started with RushCard back in 09. It was before then but I left for like a year and came back and never left. The piece of mind that you get knowing that your money is safe. The banks that I tried have all kinds of unnecessary fees. I also love the fact that you only spend what you have. Meaning, it doesn't take them 6 days to process your transaction. I'll never forget that I went to an ATM to take out funds but my money was never dispense. RushCard checked it out and released my funds back to me within 48hrs. The only bad thing I dont like about Rush is that I've been with them 10yrs and haven't received no type of incentive or won any contest. But none of that has anything to do with them being an OUSTANDING bank and takes care of my funds. Now I even have an opportunity to get and keep my credit intact thru their credit card program. THANKS RUSH.

My daughter told me about RushCard. It's just been two months since I've had it but I've already used it to pay my eye doctor for my glasses. I also pay bills with it and then I reload it by direct deposit. However, I tried to call Rushcard when I was setting up the card and I kept getting the recorder. I wasn't able to talk to a human, but I finally figured it out myself. I will recommend Rushcard.

I liked that with Rushcard, I could get paid sooner. Also, It allows me to see everything on my card and how much money I have left. I wanna see better customer service reps because the ones that they have are very rude. But I reload at Walgreens and it's easy. When we make a purchase, we get a deposit.

Now two weeks later, I sent money, transfer from PayPal to Rush card because my debit Paypal card stopped working and was waiting on a new one. So, I've had a Rush card since 2017 and never got around to using it and decided to transfer a small amount of $50 to Rush but found that it had indeed made it quickly but ended up on a Rush card I never knew existed. I knew I'd moved and didn't recall ordering another card but thought, whatever, I can transfer it back or to a different card. No big deal.

I’ve been with RushCard for years. I could save a little bit with RushCard and it helps me spend responsibly. I get my benefits two or three days early. I use the card all the time to pay bills and purchase online. RushCard is a very good company and they’re very reliable. I would recommend them to anyone.

I tried to transfer money. I entered in the correct information off my card. The system told me that it was incorrect and suspended my account. Upon calling customer service I was told that it was my fault. When I asked how it was my fault. They informed me I entered in the wrong information. I explained that the same numbers on the back of my card was the same numbers I entered in. Needless to say they did not unlock my account so I couldn't pay my bill and my lights was cut off for non payment. Everything in my icebox and freezer spoiled.

I have been having a $50 pending hotel incidental charge for a week. I spoke to the hotel who said they released the charge weeks ago. I spoke to RushCard who explained it will take 30-35 days to release my funds. I have been a loyal customer since 2004. RushCard said I will have to have the hotel write a letter of release and fax it to them of release or they will hold my funds for an entire month. I am extremely upset with RushCard and plan on canceling this card after they release my credit.

I have been trying to replace my lost card that has a balance on it. After calling CS line and following the prompts to request a replacement I'm told "I can't submit the card replacement request at this time". This has been months now. I sent an email to cs@rushcard.com and was sent a case # and have not heard a response in 10 days so I will never trust holding a balance on this card again if it's this difficult to get answer from customer service.

My account is locked and the guy I spoke barley speaks English and I didn’t understand a word he was saying. I can’t get to my money and they suspended my online access. I will not ever use this service again.

This is a huge problem. I have bills and a family to take care of and still have received my direct deposit. Something needs to happen quick or I’m going to have to take my business elsewhere. I will not do this again if it doesn't get fixed and it happens again I will no longer use the RushCard.

I have been a RushCard member since 2015. I recently ran low on funds and was in between paychecks so I returned an item I had bought the day before. The merchant told me my funds would be available immediately back on my card and I received an email notifying me that the funds had been deposited to my account. I tried to use my card to get gas and my card was declined!!! I checked my account and it said my balance was still $0!! I checked my deposits again and it showed the deposit going on my card but my balance never reflected the money.

I've dealt with RushCard for a few years. I've never had a problem with them up until this week. I deposited $300 on my card & it was put on there hours later (usually it takes 10 mins). Deposited $70 on my card again this morning & it has been 4 hours & my money still isn't put on the card. Call customer service & they want the phone number that's associated with your account. Nobody remembers a number from years ago if they've been with RushCard a long time. TERRIBLE!

Every time I call their number I stay on hold for more than 20 mins waiting to speak with an agent. The same thing happens when I try the chat live also. Would be nice to speak with someone less than 30 mins. Other than that, I'm happy with my card.

I got this card so that I could get my social security check direct deposited. Social security paid out on the 28th of December. Here is January 9th and the money is STILL not in my account. I verified with SS that the funds were released and even verified direct dep info. I have called RUSHCARD at least 10 times only to talk to someone that I cannot even understand, because they speak broken English. Did the live chat twice, got nowhere. Was told it would go into my account when it's received from MetaBank.

I saw a purchase I did not recognize so I contacted Rushcard. I just wanted them to identify the purchase. They in turn shut down my account. Told me a new card would be sent in 10 days unless I wanted to pay 40 dollars for an express mailing. I now can't access any money for up to 10 days. They have shut down my life. My Direct deposits go into this account. How do they expect me to live for the next 10 days. As soon as I can I am going change my form of banking.

Yes my name is Lakeitha and someone hacked into my account and took over 5000. Due to this my kids did not have a Christmas. I have been a customer since 2004 and this is beyond sad. I filed my claim on 12/8/18 so on 12/21/18 a decision was made. How was it made that quick. So I sent in a rebuttal letter a police report and my paperwork from when I was off work and a letter from the person who took my money. Merchants have been writing in stating that I was not the one who made these charges. I need my money ASAP. Now do I need to get a lawyer or my local news team involved.

I have been a customer since 2008. I had my paychecks and other income deposited to my account. But on December 28, 2018 I checked into a hotel but cancel because the room was disgusting. I wasn’t there even 5 minutes. The young lady cancel and said my money would be refunded back to my card. Well I still haven’t gotten my money yet! They told me in order for them to release my money back into my account they would need an authorization letter fax over from the hotel. And nice lady there did everyday up until that Thursday because they kept rejecting the letter. So once that Thursday came I was furious! My funds should have been back on my card. I have never had to go through anything like this in order to get MY FUNDS back. Today is January 7, 2019 and I still don’t have my funds. Never again will I ever go through this for MY MONEY.

I really never had a problem with Rush until a few months ago which I've been trying to call but it'd unclear how to reach anyone. This month I get paid and damn near my whole entire check is gone days before I have to pay my rent. I've left messages online then it tell me I have to pay to talk to a technical support team member. What the hell. So not pleased. I also left my number to get a phone call. Still I haven't gotten any calls nor updates on my account. I need someone ASAP TO EMAIL ME. **. This matter is very serious. I need answers.

I filed a dispute with RushCard due to an unauthorized transaction of 324.00 that was withdrawn from my account without my consent. It has been over 10 days since I filed the claim and I have yet to get any provisional credits or response. I was told by an agent that must have been in Mumbai or somewhere remote, because they couldn't speak or understand proper English, that I would receive a credit within a few days of submitting the dispute. I have never experienced in all my years of banking a company as uncaring as RushCard.

My account and card was blocked, due to my card being compromised. I wasn't informed prior and my card was just blocked. I contacted customer service and was informed that a new card needed to be sent. They informed me it would take 7-10 business days. After I explained that this was unacceptable and needed to have the card sent immediately, they informed me it would cost an additional $30.00!

I like that RushCard is normally able to pay a little earlier, especially with the paydays that we have. I went with them and they have been helping us. There are some months when we get paid earlier by about two days. However, we never know when it's coming. If RushCard could have something to show that the payment is pending, their service would be improved. Nevertheless, it's easy to use and their reps are always nice and pleasant. They try to give as much information as possible. I'd definitely recommend this company.

I went to use my card which all the numbers were removed from the card along with the expiration date. I had the card for about four years but still you should be able to still see the numbers, I guess that's the quality of the card. Anyway my purchase came back as decline even though I knew the funds were available. After further investigation I find out that my card had expired. I tried to go online to order a replacement card but it asked for my card number which was removed. I called the number and was never given an option to speak to a rep so I changed it up and clicked the option to report fraud. That's when a representative came on the line and stated that in order for me to change my address to have the card sent out I had to fax in my Driver's license, a bill and social security card.

I have been a RushCard holder since 2010! Yes a very long time, and throughout my time using them I have been a victim of Credit card fraud TWICE!! NOT ONCE BUT TWICE!! Every person you talk to over the phone barely can speak English which is VERY FRUSTRATING in itself. Would you think someone in accounting or the fraud department would make sure victims would have extra security placed on their accounts. I GUESS NOT! Here we are today I get an alert someone has used my CC info miles away along w/ my PIN# just so happens to be in Ohio where RushCard is based out of! WOW what a coincidence that happened huh. When I reside in Washington, DC area. You cannot convince me that this second time is not an inside job!

I have been in contact with my payroll dept. over the last three months and know the exact time of when my payroll has been entered multiple times and even though my info is submitted early than expected each time it has no effect on how and when my direct deposits post with Rush Card. I have lived and learned never to trust this company with 100% of my direct deposit. My direct deposits used to post every Wed. night by 10:30 EST but now it's up in the air and there is no way to figure out when exactly. My bank posts my deposit every Thur. by 3am EST without fail. My bank often beats Rush Card to the table with funds but sometimes I still get lucky.

I had this card for almost a year. I called December 17th to make sure my card was good because I haven’t used it in a while but the website says activate my card. I spoke with a rep who said a new card was mailed for not using it for a while but my old card will work. I loaded money on the card and used it for an Amazon transaction. I receive an email the 18th from Amazon declining the transaction says card inactive. I try the atm, doesn’t work. I call RUSH and they tell me I have to wait 5-7 days for my new card. 7 day pass, no card. I called the 27th woman informs me it takes 7-10 business days. Spoke to a supervisor who says the card should still be good to use.

This is the worst experience I have ever had with a company! I have sent documents to these people 5 different times to get my address changed so they will open my account and give me back my 1300 dollars and here I am a week later still no money and still no address change. They just keep telling me they haven't received my documentation, I have spoke to these people at least 15 times in the last 7 days and I have gotten nowhere! I hope people read this and stay away from this card because these people are incompetent and don't care about you or your money. At this point I don't know what else to do. This card should be shut down. Thank you for the horrible learning experience.

So I proceeded to contact RushCard to find out where is my card. I was connected with a disrespectful customer service rep who informed me that my card was sent out December 3, 2018 and that I should check my mailbox. I then replied, "Today is December 31. You telling me it takes 30 days to receive an updated card." He said, "No. It takes 7-10 business days." So I replied, "So where is my card?" He replied check my mailbox. SMH. I found that to be rude.

My finances has been much better with RushCard since I can see my transactions as they happen. I have the app and I can see the transactions online. It's very convenient. I also get paid two days faster with them. I sometimes I use the reload locations, and it only takes about a few minutes on the phone to reload it. When they first put out the transfer from card to card, I had to contact customer service and they were very helpful. I love having my RushCard. It’s really a great card.

RushCard was on TV a few years ago and I liked the direct deposit and the early payday. My interaction with the reps were straightforward and my experience with the company has been okay. It started off good and then, the first time they went into the card expiring, there was a little mix-up. When they changed it, they messed something up but after that, it has been straight. That was before the recent card expired. If people wanna get paid early, they should get RushCard.

Everybody at RushCard was helpful and nice, and the interaction was good. I liked that I can get paid two days earlier with RushCard but it comes later at night. When I first got it, it came early during the day. I use direct deposit and I pay bills with the card. It has been a fine experience and I referred someone to them.

My brother introduced me to RushCard and I signed up because once I had someone sign up, I would get $5. But I don’t think my information is really secure with RushCard. I pay some bills with it. But some places don’t take it because it’s a prepaid card. So I just use it like regular cash. Also it’s like a mission sometimes talking to them. I had someone use my card in a different state from where I was in and when I called to let them know not to cancel the card yet because I have funds coming and I need the funds, they canceled it right then and there.

My girlfriend had the prepaid debit card of RushCard, so I got one too. I use both the direct deposit option and the reload location. Since using my card for a year or so, I do not have to carry cash, I'm able to pay for stuff online, and the last benefit of having it is for payroll purposes.

I warn you NOW. Cancel your RushCard account!!! I have been trying to retrieve my money for almost a month now. My account was locked because I forgot some information. They told me to send my social security number, ID and other identifying information to prove I was me (understandable). I did that and they denied it because they said the copies were unclear.

I have been a member for over 10 years and recently I have made the decision to leave this company and join a bank where the customer service is actually helpful and does not make you feel that you are wrong when you have questions about YOUR money. They have been having so many problems with having access to MY money with their system issues, I am going crazy. I stayed with this company because I enjoyed getting paid 2 days earlier but I will sacrifice the 2 days so that I will always know what is going in with my money. I called a few times about not being able to access my money and the customer service basically told me oh well, I just have to wait.

Card was compromised, ok it happens. What is the total failures of Rushcard is when your info., gets compromised the people on the other end don't speak English, I've called four times, faxed paperwork two months ago only to not have the problem rectified. Yes everyday use was ok., just wait until something goes wrong in this perfect world & you call Rushcard, "GOODLUCK". My best advice is to ask where call center is located?

This is the most immature rude company ever! They refuse to help you if you don't remember the phone number you opened the account with years ago. You can't update any of your information on your account unless you mail them papers requesting it or fax them papers. It's 2018 who actually has time for all of them that when everything can be done electronically. I fully verified my name, SSN, address and DOB but because I didn't remember my PHONE NUMBER that I used over four years ago then they couldn't help me. That's the dumbest bs I ever heard and I work for a billion dollar credit card company who doesn't even do that bs! I will NEVER use them again. The agent hung up on me and they refuse to let you speak with anyone higher up. I'm starting to think they are scamming people and fraud.

I have have been a member for 15 years with RushCard. I called in my dispute on 12/15/18. Agent said it will be 10 days to credit my account and ship a new card. I received the card on 10/26/18 but no credit of 116.00 which was stolen. I called in. Spoke with rep. Now saying they meant 10 business days. I explained traditionally banks will credit your account within 24 hours. I spoke to a supervisor which explained they are unable to make any exceptions to expedite the credit. They also stated the dispute form was never sent to me and I would need to complete the form that was suppose to be sent 10 days ago.

I've had this card since 2017. Just this past year I've had so many problems with refunds correctly going back on my card. I ordered clothes from Crazy 8 on Dec 16th. They charged my card 4 times over what I ordered. I been calling RushCard. Getting the complete runaround although I already called the company and it's past their 3 to 5 business days for them to credit. RushCard is holding the funds although the company sent them the fax already for release of the funds. Now RushCard told me 10 days and here it is the 10th damn day and my money still not here. I called just before writing this and now they tell me it'll be guaranteed tomorrow the 11th business day. That makes no sense. After I get my money back I'm never using it again. Consider yourself cancelled. 230 may not be much to you but it's my hard earned money.

I had this card for 5 years now. It has been a headache other than hoping your money comes 2 days sooner. I made a purchase for Christmas and canceled the order within 30 minutes. The merchant has released the hold and send a fax to RushCard... I still don't have the money back after 1 week. You card declines for simple things that leave you embarrassed in public, knowing you have funds... I receive about 5,000 a month in my account for DD and will be moving my money back to a traditional after these terrifying events. * I got this card when I had no other options. It's sad how this company handles the consumers that TRUST with their money.

This is the 2ND time a systems error has messed up my money. First time, I was ordering a replacement card because my 1st one was about to expire (within days), silly of me to have thought they would just send one, but ok. So I order the card, customer service rep, put the request in TWICE! Why??? So it messed up my account when I tried to activate the card. I call back, supposedly it's fixed. Fast forward to a year and 2 months later. I misplaced my card. So I go on the app and pause the card.

If I could give it zero stars I would! Customer service sucks, my card isn't working and they keep making me jump through numerous hoops to get my money off my card. I will never ever use this sorry ** service again. Screw you rush card. You're a terrible business and shame on you for taking advantage of people. Don't use this card. You will regret ever using like I have. I'm disgusting and dissatisfied and disappointed in this. Never ever again. My money will be put on a different card from this day forward.

On 12-15-18 two fraudulent transactions were made to my account. On 12-18-18 I Deposited $889 and sum into the account. I used 85$ when I went to work on 12-19-18. Over $700 in transaction was taken somewhere in Texas. I called expressing "How can this happen when I’m from Connecticut?" RushCard told me I have to wait until I get the new card then filling dispute. This is unbelievable.

At first, I was attracted to RushCard because with them, I could get paid early. I came from a banking account and my aunt who had RushCard told me about them. However, recently I wanted to put in a dispute claim about my card. I was informed that I would have to be without a card for seven to ten days and I didn't have the money to overnight my card. To do so would cost $35 for regular shipping and it would take 1 to 2 business days and it still isn't guaranteed. So, I told two customer service representatives and then a supervisor that I didn’t wanna put the claim in at this time.

I like RushCard but they telling me I have to wait 35 days for my money to get back on my card and the hotel been released the funds back. Why can't y'all just put it back on my card. They keep telling me the hotel must fax to release it faster.

I Had a RushCard a while now. I had something to happen when I left town for a while with my card. I filed out a dispute. They declined. Every one of the disputes I sent them I had proof. They didn’t care. I recently had a problem with them and I wrote the dispute department. No response. I had money take off my card over $600 dollars. The dispute team still declined. It doesn’t matter if you make a dispute and have proof. They just take your money and hope you forget about it and keep going with your life. I thought RushCard was the best company for years but once you bank with them it’s like what have I done because if someone steals your money you can’t get it back. $686 was taking from my account in October. They still have not replaced or called or anything.

I've been a RushCard holder for about five years now and I've been using them for Direct Deposit. It's been okay.

RushCard has a block on my card. I can't get any help regarding this. Customer service is very poor. I need to access my account. I keep getting the same excuse that it take corporate 1-2 business days to take block off. I've faxed all documents that was told to be faxed. Someone please help.

I have never had so many money issues as much as I have with the RushCard. Russell don't even own it anymore, it is run by them crooks at Netspend. They are a third party card company that has no power or concern about satisfying their customers or securing them. They thrive on poor people to use their card so they can allow them to be robbed blind. I mainly use the card during the holidays online because I dare not use my real secure bank account online. I was on the phone with a scripted rep who kept saying the same English phrases she was taught to say over and over again like somebody is stupid. I guess I am stupid for putting a penny on this stupid card and business.

I heard about RushCard in television commercials, online and social media but I was exposed to it on cable TV. I liked the whole concept and there were cards out there equal or very similar and maybe slightly better than them but Russell Simmons started the card and it was a main factor for me. I grew up a big fan of him and his brother, Run-DMC, was my favorite group. You don’t have to report the card stolen even if you’ve misplaced it, which I’ve done two or three times. I can pause it, instead of having to order another one, to give myself time to find it. Instead of ordering a new card only to find the card that I thought that I lost, but it’s no longer active because I reported it lost or stolen. So, the pause the activity feature is great and it separates it from the competitors. I have 100% of my payroll check going into my RushCard.

If I could give them a zero star I would. This is the worst company. Beware. They are a scam. Purchased items from a retailer. Went the next day to return some items. It was a credit of 98.01. When I walked out I got a notification that instead of the return it was a purchase. Went back to the store to file a complaint. Long story short it was not the retailer. It was RushCard that decided to charge an extra $98.01 as that is their way they do things. Unbelievable. What if I needed that money now and their response was it could take up to 5 Business days. Totally not ok. By the way the highest supervisor is in the Philippines named Triston. And he said that once that $98.01 is reviewed there is a chance I would not get that back. Complete scam. They definitely should be sued for holding money until they decide to release it.

I couldn‘t get a bank account at the time so I went with RushCard. It’s crazy though that I have had it since 2007 because I’m not a happy customer. With my situation, it’s what’s convenient for me. But having RushCard is very inconvenient. I had a situation happen twice now since I’ve had my card where they have closed my account and it happens to be a day or two before my check gets put on there. I have to wait for them to send me out a new card, which takes seven business days. People have bills to pay when their checks get put on their card. So for me not to be able to have access to my money is very stressful. RushCard has put me in situations where I have gotten late fees for my rent or my cellphone has gotten turned off and that’s just not cool.

RushCard should be called high way robbery! I’ve been using the card since 2013. This is the worst prepaid service ever! You charge a monthly fee then I can’t even withdraw 500 from an ATM because it’s over the limit because you gotta pay a ATM fee! You can’t even do a cash advance without getting declined when the funds are available. You call RushCard and they can’t even give you a number to corporate office. Provided with other the past months! Back in February I called because I was being charged 2.50 for a in network fee from back in January over 100.00. Each time I called we got to escalate this over to corporate. I’ve still been calling to this day each time, "Oh I promise you someone will return your call in two," still no calls.

So at 5am Colorado time, I decided to look at my account and found 3 transactions that were done in Georgia that I didn't authorize. So I called. Up to this point, I have had the best of experiences with RushCard and have been a member since 2014 when I really needed an account. So, it's early, I'm frustrated and the agents are reading from a script, pronouncing my name wrong, not listening to me as the customer, not preparing me for the 100 questions they are going to ask me about my account or anything. Now I may not have a ton of money, but what dollars I have are certainly important to me and I expect more courteous employees who have better people skills than what I received today. As this was my first poor experience I probably won't pull out yet, but if it continues, I will. Mr. Def Jam doesn't really need my little dollars.

So I’ve been with RushCard since 2009. Never really had a problem. But I recently got my payroll and started buying Christmas things. I’m the type that checks my balance after every transaction. When you purchase something sometimes there’s a hold out on it but the money still disappear. I understand that and it’s fine. But I bought 2 items from Walmart and ended up canceling one. When the charge cleared it, it clears for about half that was taken but my balance did not go up. This made me investigate. So I went and calculated my expenses and the balance is way off. So are we getting scammed?? I’m going to talk to my aunt at CBS to have them investigate. I know it’ll take a minute but they usually have great investigations about consumer concerns. She has the pull to get it looked at because I’m just extremely upset. When I called, the guy was just trying to get me off the phone. Smh.

I have been with RushCard for more than 3yrs. They have suspend my card with money still on it. Can't call phone service or internet. This has to be against the law. I need help. I am been a victim of RushCard.

I’ve had RushCard since 2012. My paycheck is posted earlier with them and their fee has been very reasonable. However, I’m not happy with them right now and as a matter of fact, I’m about to switch. I called a month and a half ago and told them that something was being charged on my card that I did not authorize. They said they couldn’t do anything about it and so they took $90 off my card, then cut it off. The guy said they would send me a new card. I told him that they had my old address on file and I’m not staying there anymore. He did not care. Supposedly, it was a supervisor that was on the phone. He said that the card had been cut off and my account had been blocked, so I couldn’t even go online and update my address. I went online and tried to update my address and my account had been deactivated so I could not change it. They sent the new card to my old address which I did not receive and they charged me $5 for that.

I had fraud activity on my card 11/27/2018 and contacted Rush and was told I needed to submit a dispute form. I faxed it twice only to be told they didn't receive it. After calling 4 more times I was finally informed that I could upload the document. After 2 more calls they finally received it and told me it would take 10 days and they would give me a provision credit until the issue was resolved. I waited until 12/7/2018 and nothing. I waited until the next day. Called. They told me they would have to send an escalation to the dispute department and everything will be done in 24hrs.

Updated on 12/09/2018: Okay second time I have called about the money taken off my card. Without my knowledge. There's no showing of a one time fee of $9.95 and now when I went to pay half of my bill they tell me there's a $1.00 transaction fee. So okay let me get this right. You charged me $9.95 for this card. $4.95 to load the card, and $1.00 each freaking transaction. So I just spent $15.80 to only use 7.50 of my HARD EARNED MONEY that I worked my ** off to get Friday. And still couldn't pay my internet bill. I needed 9.99 to pay for my freaking internet bill. And still never got to pay for it. Are you for real??? Wow.

I liked the black card of RushCard at first. I thought it was cute. I decided to work with them and since then, customer service has been the worst as it takes a while to get to somebody. Still, I've been liking the access of my account and certain things I can do on my phone without having to go to a bank or call customer service. Also, sometimes I get my paycheck early.

How do you even get a hold of anyone with a heartbeat. All I get is the operator and I have honestly gone through the entire menu already. I have looked online and I only find the same number ending in 27. Horrible, frustrating, not very user-friendly.

RushCard has the best system. Even when I talk to the customer service, it’s fine. Every time I had a problem or something was going on with my RushCard, the customer service helped me out a whole lot and we definitely resolved everything I was going through. Using RushCard helped me out a lot. It was convenient to use in purchasing online and pay bills. I also got the app. Setting up direct deposit was easy. All I had to do was go into the app and then I already had the direct deposit information on there. I’ve been with them for about five years. I like RushCard.

My cash advanced was denied. When I call Rush they said the pin update did not go through. The teller told me that specifically but when I went to Rush.com it kept say my pin is wrong! That was 2 months ago. And I still cannot use my card for anything! Rush tells you one thing but they are wrong. Causing me to go to the bank several times. I will be late for rent this month even with money in the bank!

In 2012, I needed a card when I was working at Shell. The clothing company Baby Phat back then had Kimora Lee Simmons’ logo on the RushCard card and it was cute, so I got it. I like getting paid two days earlier and being able to get my money on time and not having the whole hassle of going to the bank and taking out money. However, you have to pay $5 in the reload packs just to put your own money on there. I don't agree with that but they have to get their money some kind of way. Overall, I’ve had all great experiences with RushCard. It’s easy and simple to join.

I’m locked out my account because I can’t remember my old phone number. They told me to send a copy of my ID Social and a letter to prove that is me, I did that. Also the letter was received Saturday. It’s December. Not yet have I went Christmas shopping or even paid my rent because they blocked my account and holding my $744 dollars, I verified my ADDRESS, FULL SOCIAL, CARD NUMBER, BILLING Address. And My NEW ADDRESS, AND MY DATE OF BIRTH. And my card is still locked out. My bills it’s due. They are a HUGE SCAM!!! I’m going to file a lawsuit. Because this is ridiculous. I did EVERYTHING they asked for them to tell me that I can’t used or get into my account. I’m about to lose my place. Have nowhere to live on Christmas. I’m very upset!! I don’t recommend anyone getting this card!

I placed an order with Kohl's over a week ago. The order was cancelled the same day because the product was out of stock. I contacted Kohl's and was told that the money had been released on their end and to contact my bank. I contacted RushCard and basically got the runaround. I asked to speak to a supervisor. The supervisor told me my funds would be returned within 24-48 hours. I still have not received my money and this is the 3rd time this has happened with this card. One time it took 30 days to get a refund. I will absolutely be cancelling this card as soon as I get a refund.

RushCard's app is very helpful. It texts you and tells you alerts. I pay my bills and purchase online using my RushCard and the process is very convenient. It's also very easy to set up direct deposit.

Ok I really don't have any problems until I filed a dispute then sent a police report with the dispute papers. Waited over 10 days for a provisional credit only to be told my dispute was declined but I thought it took 45 to 90 days now. I'm on the phone waiting for a pick to see what's going on? Really??? Why can't I get refunded when I have proof it wasn't me?

I haven't received my weekly deposits for 2 weeks due to useless updates by RushCard and MetaBank. Today I'm suppose to receive my 2 missing deposits, but haven't received them still. I contact customer service and like many others get the same useless response from someone who barely understands English reading the same scripted message by upper management. At this point, I've filed a formal complaint to the PA. District Attorney's office for review.

My account was used on November 5 2018. I had to submit info that someone else used my account in another state. I did that and money was put back on my card. I had to change my name. Sent in papers. Name was changed. Now I have to change my address. Sent 10 copies of ID social and mail with new address on it. It's still not changed. One person said they received my documents another person said they did not. Long story short been calling every day to see if documents was received and I still don't have my card. Very irritated at this point.

They canceled my card and issues another one without my permission. Don't bother asking for a supervisor. They don't care and will come up with endless excuses for poor service and stick by it. I canceled my direct deposits. Those idiots won't get another dime from me. WARNING! DO NOT CHOOSE RUSHCARD.

On the 16th of November 2018 I contacted RushCard bc a company online had made an unauthorized transaction. Rush researched it and told me the unauthorized transactions went as far back as May. I should have paid closer attention but this transaction would take place between 1-3 am. Well I emailed the dispute forms and was told to complete and return as I did within 2 hours. Rush let me know that they would have to reissue me a card and I would get it Tuesday the 20th and my old card would be deactivated to keep any other unauthorized withdrawals from happening.

Updated on 12/04/2018: So I wrote a review about my many negative horrible experiences with RushCard. They really are a crappy company. After reading my review they responded with a generic (contact us via private message) only to never respond. This is really not the way you treat a loyal customer.

So I’ve been with RushCard since 2016 and I only had an issues with them holding pending transactions for 7-10 days that were already canceled but I let that go. I should have changed cards before. Two weeks ago they closed out my account for no reason saying Suspicious activity on the account. All I used it for was direct deposit and to pay my rent but as of today I still have money stuck in the account and I was told if there was any money in my account I would receive a check. I have yet to get anything and they keep saying they are waiting on their back office to approve it. I hate prepaid card like this that can just close your account out of nowhere and not give you your money.

Overall using RushCard has been a great experience until you need to call customer service. You can verify all of you personal in (DOB, SSN, name) but the moment you get the address wrong they no longer want to help you. TBH AFTER TODAY I WILL NO LONGER USE RUSHCARD DUE TO POOR CUSTOMER SERVICES. I couple days waiting to get paid is not the worth the headache of finding out what’s going on with your money. The worst part is it took me going off on the supervisor to get what part was not verified correctly when the agent on phone could have said the same thing.

Purchased a part at Advance Auto Parts. Found out I didn't need it so I returned it. I work for Advance Auto so I know their process with returns. I check my card a day later and not only is the refund not pending but they took the amount of the refund off my card. $101.99 taken off my card. They said it's a hold on the refund. They told me I would get my money back in 1-3 business days. Here I am on day 6 and still no money. I called again and they told me it's 3-5 business days. Did a 3 way call with RushCard and Advance Auto. Advance told them everything on their end was taken care of. I was then given a specific date by RushCard on when it would be returned which is today. Haven't received it and being told it's another few days. So not only do I have to wait for a refund to come through but they took money that was on my card and I have to wait for that to go back on as well.

I have been with RushCard for nine years and have noticed that the Customer Service experience has tanked recently. I AM SO NOT HAPPY WITH A CURRENT SITUATION THAT MAYBE A LITTLE PUBLIC EXPOSURE WILL HELP GET MY ACCOUNT CORRECTED! I had the Unlimited Plan for years. With Direct Dep it was great to get my paycheck 2 days early, etc. Things have changed recently and on OCT 31 I changed my plan to Pay Per Use.

On 11/10 I checked my balance on my card and found that there were 20 unauthorized transactions from Google Play services. Immediately I contacted Google online to find out what these charges were for. I also called Rush dispute and explained that these are not legitimate charges and totally unauthorized. The rep told me that she could see that there are charges to this company back in July also. I told her that this has nothing to do with the July charges. I went to my account and viewed the July charges also.

So I have been a customer off and on of RushCard for multiple reasons. I have decided to give them another chance with a new job I have started and as of today I still have not received my direct deposit. There is almost no way to contact customer service, it's all just automated lines they loop you back and forth, I have never been able to speak to a live person ever so these other reviews about how rude they are I'd love to know how they got a hold of a live representative. The service is awful, if you are unlucky enough to encounter a problem with RushCard then you are pretty much on your own. Still waiting for my paycheck to deposit so I can pay my rent since my landlord is now starting to get very upset with me over this.

I have been with RushCard since 2012 and never had an issue until now. My card expired back in May of 2018 and the replacement card that was sent out to me was not the same. RushCard has some new cheap card that the numbers fade of the card in matter of weeks. I've explained to them that all I wanted was my original card back before they made the decision to send me a new. I have been told that since I want the original card back I will have to pay a 3.95 design change fee and another 5.00 card replacement fee which is unacceptable to be charged for something that I didn't ask for to begin with. The money is the principle of the matter.

This is a ** company and need to be shut down. The lady on the phone gave me the wrong fax number. I can't ** talk to anybody to get a new card. I'm going to close my account and go to another company. ** everything about you people. CAN SOMEONE PLEASE HELP ME.

I have used RushCard for 3 years and had fairly decent experience until recently. I am working in a different state 7 hours from home and I used my card for a purchase in the state I am. In less than 1 hr later there was a charge from several states away (obvious fraud) and took every penny I had. I contacted customer service and was told I had to go through a lot of red tape to get my money back. I jumped through all the hoops and here it is a week later I was told my money would be returned by today but no money has been.

I have been with RushCard for 5 years. I disputed some charges and my card was disabled without my knowledge. After I called customer told me to send copies of my ID and more items to get a new card. I sent 9 copies by fax. Even got my ID notarized. They told me they could not see my picture after telling them 200 times I am ** and my picture could not be seen. They continued to tell me they will not activate my card until they receive a new picture. Mailed an ID and still no check. I have missed two checks and still no card. I have rent and Bills to pay. I emailed customer service a copy of my ID still no word from Rush. Then they tell me to go online and upload documents in my account. They said to create an account. How can an account be created if my card is blocked and locked? Bad customer service RushCard. I still have no money honey.

I've been member since 2005 and the service gets worse each year. I had 3 pending authorization holds from the same merchant which is Royal Caribbean. The boat I was on was the Oasis of the Sea. The pending charges was made on the account same day but for different amounts that total my finale charge for the hold trip. To make a long story short the finale charge posted to my RushCard account and only 1 of the pending charges fell off.

Here I sit, a day later. I called Rush to let them know there were 4 fraudulent charges on my account totaling 1000.00. Their advice was for me to call the stores the fraud was committed in and see if they will refund me. What a joke! These stores not only did not want to help me, they advised me to get a bank that would better protect against fraud, and now I can't say I blame them.

Charged 50.00 for 12.00 gas paid at the pump: Shocked when I got home after getting gas paid at pump with card. Got home, looked at transactions, gas station put a 50.00 hold on my account/card. Called. A girl told me it would drop off in 1 to 2 days. Checked today. Still there... Called again, now a lady told me it can take up to 10 days. WTF. THAT'S MY FOOD MONEY! I can't wait that long. Very very unhappy. Was never told this could happen.

On October 30th, 2018 I used My RushCard to make a purchase on Ticketmaster.com. The transaction did not process on the merchant's side and RushCard place 2 authorizations on my account totaling nearly $900. I spoke to several supervisors and managers in customer service that were extremely unhelpful. I was told it would take 11 business days for my money to be released. Completely unacceptable.

OCTOBER 25th 2018 is WHEN it ALL started for me. I been a LOYAL HONEST customer since 2014. BUT this recent issue, sent me to another level. I went online to purchase a starter kit from a Major online Jewelry Co. for $99 + tax =$113.44. Unfortunately, my card declined due to wrong zip code/address, remind you, I haven’t used my RushCard in roughly a year, not realizing I didn’t update it. So I attempt #4 times trying to purchase the kit, kept declining. So I shut it down, noticed hours later I get a Rushcard alert for low balance. I had approx $600 and change in my acct at the time.

Avoid spending any of your hard earned money on this prepaid card! A few weeks ago the direct deposits were held up for more than 3 days! RushCard never bothered to alert their customers. Because of that debacle, my bills were paid late, I incurred late fees and insufficient funds fees from my utility companies. Then...as I always have with no issues at all, I stopped to fill up my tank. Paid at the pump as usual, no big deal. Wrong!!! RushCard put a 7 to 10 day hold on $125.50!!! I called, they said they'd have to wait until the transaction posts the following day and they would return my money. Wrong! Called the following day, they said Fry's Fuel automatically puts a hold on funds even though the actual gas transaction for $20.30 processed and cleared.

I'm disabled and can't always go to the bank to my banking so I signed up for the RushCard. Everything was fine and it was convenient. Circumstance occurred that required me to close the RushCard account and go to a regular bank. This is where the relationship went sour. I closed the account online as I opened it with no problem, however, I didn't receive a confirmation that the account was successfully closed. I called several times to speak to their customer service, who said they do not provide notification of closed accounts but they can assure me the account is closed. I explained to the agent that I need a written notification so that I can provide it to the agency that provides me with benefits.

So I got this card because I was told you can get paid 2 days earlier. Not once has this yet happened (in the 2 months I've had this card), lol. I read these reviews how people think it is such a great card. I can't help but to wonder why since I have switched to them I have not had a single good experience with them. Needless to say my next direct deposit will be back with Netspend, where I previously was. At least they give you overdraft leeway & you have a chance of receiving your pay 2 days earlier (like they all claim). I have NEVER received my pay early through RushCard so In my opinion it's false advertising... But obviously some do. Guess you just have to be one of the lucky ones, lol.

Been with RushCard for 5 years now and never had a problem. First they say you will get your direct deposit 2 days early, well that's a lie. The first 2 weeks of the month you get it early, the last 2 weeks of the month you will get it a day before or the day of your payday. Like it's on a revolving system. Secondly their customer service is awful. It's located in the Philippines and the CS reps can barely speak good English and they are really rude, don't let you talk, and always hang up in your face. If thinking about obtaining a RushCard think again. I'm ending this relationship and taking my banking business elsewhere.

I had money taking out of my account by a merchant and it was suppose to be placed back on my account. It took about an hour to talk to someone and they told me money would be posted back to my account on a certain day. When that day came still no money. So I called them back. A new agent said they see where it would be posted at any time that day. The day goes by. Still no money returned to my account. Call again and it took another hour just to get told that the money was returned days ago, but it wouldn't show me on transaction. So 3 agents told me 3 different things. This is the crappiest prepaid service ever. They need to be investigated for fraud. DO USE RUSHCARD AND YOU WILL SAVE YOURSELF A LOT HEADACHES.

Using RushCard has provided me the opportunity to use a card without being charged a lot of money. The reps were nice. I liked that it was convenient to get a company to charge my account. I used my card for sending money and paying my bills. Also, I liked that I was more secure and I didn't have to worry about other people using my card and taking the money off it. In addition, I also didn't have to worry about overspending my account. I've told my friends that the RushCard would be a good card and they can have it in case they need it.

I've been a customer with RushCard for 3 years and the way they have things set up is ridiculous. I had an online account with them that totally gave me problems preventing me to log in, view or change my Information. My wallet was stolen and I'm stranded a couple of hours away from home. Besides the online account the only way to prove my identity is faxing over my ID or utility bills and that's not a problem if you get utility bills in your name and if your wallet is present with your ID in it to prove who you are. In my case things happen. I've called and proved who I was thousands of times to these people and for them to give me the runaround about my benefits when I chose to get my direct deposit through them pisses me off!!!

I three-wayed the merchant who assured RushCard that the order has been canceled and they sent over the proof of such. The merchant also stated that they sent the request to release the authorization. I am still waiting on my funds.

My time with RushCard needs to expire. I only signed up with this company so I could receive my check early. I was supposed to receive my money today but, there is no deposit. I haven’t called because I will get the same generic response as all the other disappointed patrons of this company. I’m looking elsewhere, this is the last straw for me. I’m placing all of my money in my credit union, I’d rather get paid on Friday than not knowing when I’ll get my money. Another thing that bothers me... The preferred reviews are those who rate this company highly. I don’t even want to use this card as a means of entertainment. The fees aren’t worth the headache. Stay far away from this company!!!

I have been trying to get in touch with a agent for a couple days and I haven't been able to. I have also email the email that was on the website. No one has gotten back to me. I enrolled in direct deposit thinking I would receive my paycheck early but I still receive it on my payday. That was the reason for me enrolling in direct deposit. I'm thinking about cancelling my card and going with someone else with better option of getting a live agent if I'm having problems. Their customer service is horrible. You never can talk to anyone. Just doesn't make sense.

The Rushcard which I've been using for five years is more for entertainment purposes like for going to the movies. It’s my play money. I could do a direct deposit a day early and when doing online transactions, I pay it the same as having a debit card from the bank.

I became a RushCard member 11 years ago, and I used to use it to upload my paychecks at that time when I was getting paid personal check from the employer that I was working with. I would snap a photo from my home, which was great. It was one of the definite benefits that I like about RushCard. I liked the designs of their card, too. I still receive direct deposit, but I’m thinking about switching over because they have so many issues. Sometimes, you do not receive your money. Also, sometimes when you call customer service, you’ll be talking to an offshore person and you could say one thing and then they’ll say another thing. I also have to ask them over and over again, “What did you say? I didn’t understand you.” I would definitely prefer talking to an American.

Have been with RushCard for a few years now, never any problems until recently. Card expired 9/18. Didn't receive new one and realized I had not updated my address. Simple fix tho, right? You'd think so. Tried to log into account online as I have always been able to do, it tells me incorrect password. Reset password 3 times, writing it down to be sure and still won't let me in. Try to call and speak to a rep, except the number they have listed as customer service is the one that just goes to the prompt that tells you your balance, last 3 loads etc. No option to speak to a rep. So I tried emailing them, get an automatic email back that said something like unable to process request or whatever. Ok.

I love using RushCard and when I worked, I had my money loaded to the card. Sometimes, the $1 fees would add up and it’s taking your money right there. Other than that, everybody I talked to at RushCard handled the situation very well. My check arrived two days earlier and I liked that I’m able to pay my bills and online expenses. It was very easy to reload and I had also put money on the card and transfer from one account to another. Also, if you refer people and if they sign up and complete the referral, they get $30 and you get $30 as well. I have referred about 10 people and sometimes, I just forget my code to get my bonus. I'd tell friends to get RushCard. It’s a good choice.

I never had a problem. My check is always on time. Nothing has changed at work. I called and checked. On Facebook messenger I'm told there's a problem with their bank. But I call the lady said they haven't received my deposit. I know that's not true. She had no idea what I was talking about. Now I have no power no diapers. Not right.

I love it when RushCard direct deposits my pay two days early. But sometimes I get an unhappy surprise when it doesn't come early. Most times when this happens I get my pay by the next morning (still a day early). But this time I am going into the payday and still no deposit. Take my advice and don't get comfortable with the early pay. I have things due yesterday that will now be two days late. No change in job, account, or anything else.

After trying 3 times (at least 40 minutes each time) to reach customer service finally on my 4th attempt 39-minute hold the agent tells me, "Oh it's not RushCard it's MetaBank. So I asked for their number he refused and said hopefuly the problem would be fixed soon. 4 to 5 years ago the same thing happened. Millions were without pay for weeks and weeks. In return all I got was 3 months free from monthly maintenance fees. What about my bill collectors charging me bounce fees. REALLY. I stayed like an idiot with RushCard and once again they let me down. I have 3 automatic deductions that declined because of RushCard's malfunction so far. Yes I depend on my paycheck while Russell Simmons and his millions are not affected. I'm so disappointed hurt and done. Thanks for nothing.

I did NOT receive my scheduled direct deposit today! And all MetaBank aka RushCard has to say is that they has a glitch!! You can’t be serious!!! I have a home, kids, bills and MetaBank aka RushCard is holding my money hostage! This has to be illegal.

I've been a customer for 8 yrs. Each time there is a glitch... we do not get DD for days. Meanwhile... lights, phones, food, bills... are getting shut off or behind. I'm done after this. I have 312.00 caught in the system from when the system updated! I sent proof numerous of times... but of course. They didn't show it. Done done done... I've stopped all direct deposits... retirement and payroll... never ever again. Just load this last one that Meta is holding.

I've been with RushCard services for over two years. Yesterday morning I woke up and noticed my direct deposit hasn't posted. I call RushCard services to see what's going on. They tell me that they don't see any pending deposit. Well today is Tuesday and my money still isn't in my account. I call my employer and I didn't have to explain much because they already knew about this issue due to others that's having the same issue from MetaBank and RushCard. I need answers today or I'm going to report this issue to the news media and I promise you that I'm going to my godparents house which my god dad is a former FBI agent. I'm going to have him investigate these two companies. Also my attorney will be reaching out to this company as well. I work too hard just to let someone else keep my money.

My direct deposit is missing this morning and when I called RushCard, after waiting on hold for over an hour, they gave me some BS false story blaming the Automated Clearing House (ACH) for the delay. The representative said the problem has nothing to do with Rushcard but that there is a known issue with ACH. I found that to be a complete and utter lie. I have until 5 pm today to pay my rent and RushCard isn't doing anything to get my money posted.

I hate the RushCard! They are not a good organization and they have too many issues. Last month my card was cancelled without my knowledge. I had to wait 12 days for my card. When you call them they are unapologetic and have no options. Now I usually get paid the day the payroll enters the checks. Checks were entered on the 12th. I already have my deposit receipt! But no funds. They are an inconvenience and after almost 5 years of use. I am no longer going to do business with them again. It is too much hassle and I have no options of accessing my funds when they decide to do updates and make changes. Also I never received a payment from that settlement they won in which I did not receive my check until after Christmas and my three kids had only partial gifts.

Been a RushCard member because I am planning to retire in the Philippines and RushCard is able to be used Internationally, till without notice they removed the option to withdraw money internationally. Now I am not able to withdraw or use my card here in the Philippines and now I have to go to the US just to withdraw money. On their website they still have it saying that you are able to use your card for international withdrawals and purchases.

Worst customer service, money has been missing from my account and every time I ask to speak to a supervisor they have me on hold for more than 20 minutes and disconnect the call. Worst bank ever. Don't get it!

I’ve review many people who applied through link that was sent in email. Family and friends enter my code and I didn’t get credit. They claimed not to see code that was applied. All 15 of us will be canceling our accounts and stopping all incoming deposits.

This company doesn't care about its customers. I've filed a dispute for over 1200 because my card was used while I was incarcerated. Since then we have went through a hurricane. I've contacted them every day to try to get the provisional credits added to my card so I can take care of my kids. We have no power and no water. They just keep with the same response. Wait 10 business days so that's the 22nd. I am sitting here with my kids. I can't bathe or feed and it's hot. I need the money to get a motel room to take care of my kids and all they say is wait 10 business days.