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RushCard Reviews

Out of business
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About RushCard

RushCard gives users more financial control by only letting them spend what they load onto their prepaid Visa RushCard. You can use RushCard for long-term savings or day-to-day purchases and deposits. The direct deposit program lets cardholders with qualifying deposits receive funds up to two days early. Select from two different plan options.

Pros
  • RushGoals saving feature
  • User-friendly mobile app
  • Early paychecks with direct deposit
Cons
  • Higher fees than some competitors

RushCard Reviews

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    Page 26 Reviews 3530 - 3680
    Customer Service

    Reviewed Oct. 13, 2015

    I have been a member of RushCard for a few year and have not had any issues or concerns until yesterday. Currently I am not able to access any of my money or view my account. No one at the company is responding to inquiries nor phone calls, all of my money is direct deposited to this card. I have had 2 deposits within the last two day and can't get any of my money for anything. I am very disappointed. This update was supposed to be a few hours which has turned into days, so inconvenient for my life and I'm sure others as well.

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    Punctuality & Speed

    Reviewed Oct. 13, 2015

    I've been faithfully using RushCard for over 7 years. I've had minimal issues. That is, until a "scheduled maintenance" update screwed things up. What was supposed to be an overnight occurrence is still affecting my accounts and others. It was supposed to be done by 8 am EST YESTERDAY, then the end time changed to NOON. Here it is nearly 4 pm on Tuesday, and I still cannot access my accounts. This is poor business!!! I am supposed to get paid tomorrow and need access to my money. I certainly hope this major issue is resolved by then.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2015

    My direct deposit comes faithfully every 2 weeks on a Tuesday, or Monday early. Today 10/13/2015, my direct deposit has not shown up on my account yet as of 2:27pm EST. I called RushCard this morning, they say they have no record of it. I have verified with my employment and the transmission was sent on time to the correct account. RushCard recently made some changes to the accounts and online access, and I believe they are having difficulties depositing consumers' money. I am really upset and have been with RushCard since 2007. I am moving my money. I do not ever want to go through these trials again.

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    Customer ServiceOnline & App

    Reviewed Oct. 13, 2015

    My card did not work at all yesterday so I was stranded with no gas, food, etc. Now today I get a text that my card is blocked! So I am supposed to call them. Well I try & their phone lines disconnect me every time, at all their phone numbers! The website doesn't work either! My payroll is supposed to be direct deposited tonight so now what am I supposed to do?!! My bills are due tomorrow & my utilities will be cut off if I don't pay. I need gas in my car & food! This is ridiculous! I email them & it says 2 days before I get a reply! What is going on?!

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    Customer Service

    Reviewed Oct. 13, 2015

    Absolutely unacceptable Rush customer service. Firstly, it seems that many of these reviews are fake, because as we speak and for a couple days now, Rush members have not been able to log into our accounts, not been able to access their funds, and not been able to get through to customer service to get answers about what is really going on here. Supposedly the system was down for maintenance and has basically remained down ever since. Why is no one being told what is going on with their money? What about money that is supposedly being deposited as direct deposits? What about funds that we cannot get access to? Absolutely unacceptable.

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    Customer Service

    Reviewed Oct. 13, 2015

    I received a email about a system update which was suppose to take place Oct 12 2015 at 3 am and would be done by 5 am, it wasn't. So I was then told it would be ready by 12 noon, still it was not ready. It is now Oct 13 2015 and I can't get my money and they won't answer their phones and the web page is down. I'm not happy, I have bills to pay and no money. This is not good right now.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2015

    I've had the RushCard for months now and no complaints until they decided to do their system upgrade and since Monday morning, am locked outta my account so I can't access no money and no one answers the 800 Number when you call. It's ridiculous, I can't even touch my own money for days now and no one answers their phone. I was notified that I wouldn't have access, yes but the system would be up and running by 8:00 Monday morning. Hello it's now late Tuesday afternoon, what do I do? Any answers would be helpful.

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    Customer Service

    Reviewed Oct. 13, 2015

    System been down 24 hrs and they said all cards can resume. They will not answer the phone and I cannot get my money. 10 years and y'all take my money. I want it now or I will be looking for Russell.

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    No response received

    Reviewed Oct. 13, 2015

    As soon as I find a way from RushCard I'm closing my account. I never had this problem with them once before and I'm not ready to start now. I'm going to another account soon as I find one. This one sucks a lot. They have fixed the customer service phones that causes it to hang-up. I want out!!!

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    Customer Service

    Reviewed Oct. 13, 2015

    Talk to my employer. She said it was sent through Friday like always but customer service had me on hold for 30 min to ask me for a tracking number. First of all it’s not ups. And telling me to wait, I already did. So no, I'm not satisfied. I have bills when they shut their system down. It did something to my account.

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    Verified purchase
    Customer Service

    Reviewed Oct. 13, 2015

    Customer service is terrible. l been trying to call them all morning. Ring four times and stop.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2015

    I am currently disputing a charge on my account. I feel like they are not trying to handle this situation quickly. I called and informed someone of the situation as soon as it happened. Now I have to suffer without my money for up to 90 days. I am a single mother who doesn't have money to waste. Just feel a better system needs to be enforced for these types of situations.

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    Verified purchase

    Reviewed Oct. 13, 2015

    I can say nothing but great things about my RushCard services. Keep up the great job.

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    Verified purchase

    Reviewed Oct. 13, 2015

    I can not access my account and I think someone has been fraudulent using my card. Please email me account reset so that I can get into my account and look at my transactions. My account should not be empty. I am also waiting for Walmart refunds.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 13, 2015

    I needed a prepaid card to have my money directly deposited because I couldn't open a bank account and RushCard was the easiest way to do it. It is very convenient to pay my cellphone and I've purchased things online with it. I get answers to any questions I have when I call, and the best thing is I get paid on Fridays and my deposit goes directly in on Wednesdays while my coworkers are still waiting for their pay. They've all been very good and I have had no bad experiences. I recommended it to my son.

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    RushCard
    Response from RushCard

    Thanks for the great review, Sonia! We're glad to hear that you've been able to use your card online and that you're getting your deposits early. Early deposits are just one of the many great features of having a RushCard so we're thrilled that you're getting the most out of your card. If we can ever answer any questions please don't hesitate to get in touch!

    Customer Service

    Reviewed Oct. 13, 2015

    Members were informed of system maintenance which was to be completed by noon on October 12, 2015. As of this posting: 9:12pm October 12. There is no access to funds, no customer service to inform customers when we can have access to our funds nor what they plan to do about the problem other than asking for our patience. This has caused harm to myself and others. Will not recommend this service to anyone ever.

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    Verified purchase

    Reviewed Oct. 13, 2015

    I love RushCard, I will recommend y'all to everyone.

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    Verified purchase

    Reviewed Oct. 12, 2015

    I love my RushCard. I get my money early before pay day. So thanks so much but could use another card.

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    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Oct. 12, 2015

    I've been a RushCard member for 5 years. It's nice that I can use it at any ATM and the direct deposit is early. It's easy to pay bills or make any online purchases and I use it all the time. I use the direct deposit 95% of the time and it's very convenient. Since I don't have to carry cash, it makes it harder to go shopping. I've had to dispute a few transactions and it's always been fairly easy and straightforward process. It's resolved within a couple of days. Rushcard gives me an awesome experience.

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    RushCard
    Response from RushCard

    Great to hear, Julie! Thanks for being a RushCard holder for the last five years and for taking the time to leave an informative review. We're always here to help with disputes or answer any questions you may have. Thanks again for reaching out on ConsumerAffairs!

    Verified purchase

    Reviewed Oct. 12, 2015

    RushCard surpassed my expectations.

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    Verified purchase
    Price

    Reviewed Oct. 12, 2015

    Your service is expensive and I can get cheaper services and will more than likely be closing my card out next month.

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    Verified purchase
    Staff

    Reviewed Oct. 12, 2015

    I honestly don't have any problems with my Rushcard. Thank you so much for the great service.

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    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2015

    I love my RushCard! The customer experience has been great! I love the convenience and ease that we have with using the card!

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    Verified purchase

    Reviewed Oct. 12, 2015

    I have been using RushCard for years. Then I noticed you start putting limits on withdrawals. I can't understand how you can give me a limit on how much to take out of money only I put in. That's my one drawback about RushCard. Other than that I love it!!!

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    Verified purchase

    Reviewed Oct. 12, 2015

    I love RushCard. The fact that my funds are available to me early and canceling my card as soon as they see fraudulent activity. Only thing, I wish I could add my card to my Apple Pay.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 12, 2015

    Yes I would recommend a friend but I was wondering why does it say 2 days early and does not give you your money two days early? New to using this card! But I love using my Rushcard.

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    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2015

    Good customer service.

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    Verified purchase

    Reviewed Oct. 12, 2015

    I love my Rushcard. I pay my bills, order online. I would be lost without my Rushcard and my check is direct deposited to my Rushcard.

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    Staff

    Reviewed Oct. 12, 2015

    I hate RushCard. First off they deposit my money on a expired card, tried to force me to pay 30 to get a new card expedited. I told them no then took 4.95 off my card for a replacement fee when they are the ones who didn't send me a card when it expired. They were very unhelpful. You can't understand nobody and what they are saying. It's been two weeks and I had no access to my cash. Russel Simmons needs to get better! ** customer support because they will never ever have my services again!!!

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    Verified purchase
    Customer Service

    Reviewed Oct. 11, 2015

    Great customer service and also great service all the way around real fast. Responds to any questions you may have. Love this prepaid visa card.

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    Verified purchase

    Reviewed Oct. 11, 2015

    I think your direct deposit is great. I get my deposit a couple of days earlier just like you state. Comes in handy.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 11, 2015

    I love my RushCard. I must admit that I was once a Netspend member and they were horrible. Every time I looked around they were charging some kind odd, different fees when I was supposed be charged only a monthly fee. RushCard is the best.

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    Verified purchase

    Reviewed Oct. 11, 2015

    I wish the process of cashing checks were easier. Also, I am unhappy that I am unable to rent a U-Haul with my RushCard. This was so inconvenient.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2015

    I've been using Rushcard since 2013. It helps me see where my money is going and I can manage my finances through an online account. Also, one benefit of using the card is that the direct deposit is 2 days sooner. Rushcard makes it very convenient for me to pay bills and make online purchases. But I've been having a little issue with them about the Refer-a-Friend program. They send me a text every week about the Refer-a-Friend, and whenever they activate their card, that we'd both get $20. I got my mom to get a card and activated it last Thursday. I asked them, "How long it will take?" They said, "Well, it usually takes around 24 hours."

    So, the following Monday after she activated her card on Thursday, it still wasn't on there. I called them again and the lady said that she was going to put something in my note and process an order, and it should take between 1 to 2 business days. So I had to call again today because neither one of us had gotten it. I was on the phone with customer service for about 30 - 45 minutes. They were saying that somebody is not qualified. They kept putting me on hold and I was at work, so I never really finished the conversation. I never got an outcome. It's really aggravating me. If the customer service was a little bit better, I would recommend them.

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    Verified purchase

    Reviewed Oct. 11, 2015

    I love my RUSHCARD, wouldn't go back to a bank. I'm never going back to a bank.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 10, 2015

    I really enjoy my Rushcard with all the benefits! And stylish as well! No hidden fees, and very accurate with payroll, sometimes even early. Although the ATM fee is a bit high. I would still highly recommend a friend or family member to this card.

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    Verified purchase

    Reviewed Oct. 10, 2015

    Everything went smoothly and professionally.

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    Verified purchase

    Reviewed Oct. 10, 2015

    The Rushcard is a good card to have. I use my Rushcard for my Avon Sales. I can put the money I collect on my card and send it directly to Avon. I also try to save on my card when I have extra money. I know my money is safe on the Rushcard.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 10, 2015

    I've been a RushCard member for a long time. I like the way the card looks and it's a good way for me to wire money to my kids and I can do it online. Paying bills or making online purchases with it is as easy as using any other regular debit card. I use the direct deposit and utilize the reload locations like Walmart or MoneyGram. The process is easy because they let us swipe the card instead of signing up a form. I haven't had any problems with them. Great service.

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    Verified purchase

    Reviewed Oct. 9, 2015

    I love my RushCard! It work for my life. Thanks.

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    Verified purchase

    Reviewed Oct. 9, 2015

    Three times in one year my card has been the victim of fraud and RUSH never contacted me. On top of it I have had to pay extra to get a card sent and still takes 5 days. The fact that people have been able to access my info without having my card, is stressful. Also, my text alerts are not always up to date.

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    Verified purchase

    Reviewed Oct. 9, 2015

    I am very pleased with my card and the prompt service I have received thus far. Thank you. They give updates on purchases and other activities minutes after a transaction is done. I love that. Thank you RushCard and Russell Simmons.

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    Verified purchase

    Reviewed Oct. 9, 2015

    It's all good!!

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    Verified purchase

    Reviewed Oct. 9, 2015

    Have had no issues.. I like your company.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2015

    Try to establish my account online and I never was able to do it. It was impossible. It is still not registered online. I put all my card information on my current and true information accurately and I still didn't get my card registered. So no I think it's a crap trying to do something online when it's impossible and people constantly telling you when you call customer service. That they keep trying to tell you to do when you call them for assistance, fix your bugs in your system. It can be a great system if this worked out appropriately.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2015

    I’ve been with RushCard for a long time now. I can pay my bills online and don’t have to worry about bank fees as well as my paycheck. I also get my direct deposit 2 to 3 days in advance. Direct deposit is easy. There are different places I can go to do it so the line isn't long. They got good customer service too. I’ve been with them for 8 years and that speaks a lot about them. It's been awesome. I've recommended RushCard to several friends and family members.

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    Verified purchase

    Reviewed Oct. 9, 2015

    Just Great to use the card in a pinch... Trying to convince a friend to enroll with RushCard.

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    Verified purchase

    Reviewed Oct. 8, 2015

    I love my RushCard.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2015

    I started having problems beginning of September with my card (declining transactions). Contacted the bank, RushCard, and they told me they didn't see any failed/declined transactions. I continued to stay on the phone with customer service while I attempted to use an ATM. While CS is on the phone, the ATM instructed me to contact my financial institute. CS didn't see any failed/declined transactions, but she informed me that she would have to send an email to their IT department for them to look into the issue and it would take 2-3 business days. In the meanwhile, a new card (same numbers/date/CVV) was expedited to me at a charge of $30. I received the card a couple of days later and activated it. Still never received a call from RushCard regarding this issue.

    Tried using the new card only for it to be acting the same way declining/failing transactions. Contacted RushCard and explained to them again what was going on and that this was the new card I was using. I asked if they knew why this was happening and if they heard anything from the IT. They responded they wasn't sure and no response from the IT dept and they would have to send another email. Thankful my mother had a card and I was able to transfer funds to her card, but was charged a .99 for each transfer plus .99 every time I used her card. Needless to say I have my payroll direct deposited into this account and is not able to access my funds when I get paid.

    Today makes the 3rd payroll direct deposit that I am unable to use my card. Spoke with a manager today and I informed her that this has been going on now for 6 weeks and this is unacceptable and also informed her that I have bills I needed to pay. She apologized for the inconvenience and informed me that she didn't see any failed/declined transactions. I told her this is the same thing that has been going from the beginning and that she will not see it until the next day. She asked me if I can do a conference call for one of my bills. I conferenced call her and my car company and sure enough the payment declined while she was on the line. She stated she would have to send an email to IT dept (which I already knew) and she advised me to get a new card with new numbers/date/CVV and pay another $30 to have it expedited.

    I informed her I wanted to do a transfer, but it wouldn't allow me to. She informed me that there is a limit of $2000, you can transfer in a month's time and I was almost at my limit and could only do $202. I attempted to do the transfer, but was not allowed to because she had already submitted for me to get a new card. She put me on a brief hold and came back to the line to inform me that I couldn't do a transfer because I would need to have the new card (CVV #) which was not coming until Monday. I asked her why she submitted it for a new card if I had asked about doing a transfer. She stated she was unaware that I wanted to do a transfer.

    Now I have to wait until Monday in order to pay my bills and also my car is on Empty. I got paid today and cannot access my money and they don't know the reason why I can't use my card. There is no other way for me to get money from my account. I have had enough with this bank. I will be done with them as soon as I get my funds from them. From a very pissed customer and I would not ever refer anyone else to them. Run now before this happens to you. Also, I have been a member with them since 2011.

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    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2015

    Have been with RushCard over 3 yrs. Customer service is fantastic. Keep up the good work!

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    Verified purchase

    Reviewed Oct. 8, 2015

    I love RushCard.

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    Verified purchase

    Reviewed Oct. 8, 2015

    I love the fact I was able to pick my favorite color purple for my RushCard. I never have any problems. It has been a very excellent experience. Thank you.

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    Punctuality & Speed

    Reviewed Oct. 8, 2015

    I love my RushCard. I have been a member for quite some time now. It's so fast and easy to make a transfer which I do almost on a weekly basis. I also like the fact that I can choose which card I want keeping it stylish and up to date. They also have a RushCard app which helps me keep track of my spending while I'm on the go.

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    Verified purchase

    Reviewed Oct. 8, 2015

    Thank you RushCard for all of your excellent customer services. I am please with your card services. Keep it up.

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    Verified purchase

    Reviewed Oct. 8, 2015

    When I need help the customer help a lot with us problems.

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    Verified purchase

    Reviewed Oct. 8, 2015

    I have recommended it to several people that now are RushCard holders.

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    Punctuality & SpeedEase of UseProcess

    Reviewed Oct. 8, 2015

    I love my Rushcard. It's easy to use and I enjoy it a lot because the direct deposit comes early, and I'm able to pay my bills up. I also reload it a lot during the month. The process is very easy and RushCard takes care of everything. I've recommended it to a couple of family members and a friend who wanted me to tell her how to get her benefits done like I do mine because I get my disability direct deposited.

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    Verified purchase

    Reviewed Oct. 8, 2015

    I love being a member of RushCard.

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    Verified purchase

    Reviewed Oct. 7, 2015

    I've had this card forever. I refuse to get rid of it. RushCard has been a great experience. The only problem I have are the recent ATM withdrawal rule changes. Thank you for being a great card.

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    Verified purchase

    Reviewed Oct. 7, 2015

    I have very little complaints. RushCard is great. Love the ease of direct deposit and online support is great. However I feel that the amount that's allowed should be increased. Most people that living in homes and apartments they rent alone at least $800 so I feel that should be changed. I have no other problems and I have been a customer for at least 3 yrs.

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    Verified purchase

    Reviewed Oct. 7, 2015

    Every experience I have had this year 2015 has been AWESOME! I am so thankful and grateful for Rushcard.

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    Verified purchase
    Customer Service

    Reviewed Oct. 7, 2015

    Customer service was very helpful with my problem.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2015

    I am a long-term customer because of the excellent customer service that RushCard provides. Whenever I have had any issues or concerns, they were immediately addressed and the representatives are always very helpful and polite. I will always be RushCard client.

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    Verified purchase

    Reviewed Oct. 7, 2015

    The money uploads are kind of slow.

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    Punctuality & Speed

    Reviewed Oct. 7, 2015

    Since I've had the pleasure to change from another card to RushCard, I couldn't be more happier. Love the 2-3 day early deposits! Makes this senior citizen know that bills can and are paid in the most timely manner! Love you RushCard!

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    Verified purchase
    Staff

    Reviewed Oct. 7, 2015

    Great service. No hidden fees. Easy direct deposit. Definitely recommend.

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    Verified purchase

    Reviewed Oct. 7, 2015

    RushCard is the best prepaid card that has come out. I've been with RushCard for about 6 years now and I wouldn't trade it for any other prepaid card.

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    Customer Service

    Reviewed Oct. 7, 2015

    Every time I have had to call in to the customer service number everyone I have ever dealt with has had great customer service skills. The only thing I am not happy with is that I am only allowed to take $500.00 off my card within a 24 hours period.

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    Customer Service

    Reviewed Oct. 7, 2015

    I have no complaints, very accurate, and customer service is always willing to help.

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    Punctuality & Speed

    Reviewed Oct. 7, 2015

    I love my Rushcard, I get my money 2 days early and never have to pay a withdrawal fee. I got everyone in my family to get a Rushcard.

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    Verified purchase

    Reviewed Oct. 7, 2015

    I am very please to be a part of the Rushcard family.

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    Punctuality & Speed

    Reviewed Oct. 7, 2015

    I love the fact that I get paid up to two days early. I also enjoy the looks I get from merchants when I use my card. I love the design of the card which merchants look at as a highly regarded card. The only thing I don't like is the $1 fee plus the ATM fee for using the card. Those fees really add up and take away from needed income.

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    Punctuality & Speed

    Reviewed Oct. 6, 2015

    Love it, I get my paycheck deposit 2 days early.

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    Verified purchase

    Reviewed Oct. 6, 2015

    I like RushCard. I’ve been with them for a year and have had a good experience. I receive my benefits on my card and I’ve been managing my finances real good. I’d recommend RushCard.

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    Verified purchase

    Reviewed Oct. 6, 2015

    Yes I would recommend to a friend.

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    Verified purchase

    Reviewed Oct. 6, 2015

    I get paid 2 days faster. I love it.

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    Verified purchase

    Reviewed Oct. 6, 2015

    Great. I love it!

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    Verified purchase

    Reviewed Oct. 6, 2015

    RushCard has been very valuable for me and helping with paying bills and managing my accounts. It also has its perks such as the early direct deposit, but there are a few things that should be changed. Most importantly is the daily withdrawal limit which should be eliminated or increased. I have an issue with this when paying rent because it takes me two days to pull out the proper amount of funds to pay my monthly rent. Also, the debit cards themselves appear to look phony and should add the realistic look of any other debit card.

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    Verified purchase

    Reviewed Oct. 6, 2015

    I love my pink RushCard, it's the perfect card for me. The only problem I have is I use to get my check on Fridays, but I guess they changed banks so now I don't get it till Monday. But I pay my bills, shop, and everything with it. Thanks RushCard.

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    Verified purchase
    Price

    Reviewed Oct. 6, 2015

    I like having your card. The one thing I don't like is you charge me twice to use my card. I don't like paying two atm machine fees.

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    Verified purchase

    Reviewed Oct. 6, 2015

    I never had any problems with my RushCard and yes I will recommend a friend.

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    Verified purchase

    Reviewed Oct. 6, 2015

    I love my RushCard. The early direct deposit and free bill pay are my favorite features.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2015

    I experienced a withdrawal that was taken out without my permission! RushCard rep called the Company and made a three way call so I was one line hearing the whole conversation! They got to the point and managed to get my money back within 3 days time. I would recommend RushCard to anyone. They are accurate and resolve problems within in seconds!

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    Verified purchase
    Staff

    Reviewed Oct. 6, 2015

    Appreciate the convenience of having a card that I don't have to carry cash. Excellent service. Inconvenience Not a problem here. Thanks.

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    Verified purchase
    Price

    Reviewed Oct. 5, 2015

    Rushcard's fees weren't bad so I went with them. I like them better than MetaBank and I'm thankful for them. I don't like shopping in stores and being able to make online purchases is convenient. I don't have to deal with no turn up. I also have my Social Security direct deposit under my card. With the card, I can't spend what I don't have. What I don't like about the bank they have is they say I can take $500 at an ATM but I can't. I can only take $480 because the charges. They make me wait exactly 24 hours before I can take any more out. If I was going to do something where I needed to pay more than $500 in cash, I had to do two ATM withdrawals which will have $5 in fee because there's $2.50 for each. Then the ATM is going to charge me another $3 so that's $6 for 2 transactions. With others, I could take out $1000 a day. Other than that, I'm satisfied with it.

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    Verified purchase

    Reviewed Oct. 4, 2015

    I’ve been a RushCard holder for five years and went with them since I thought it was efficient. My RushCard allows me to pay my bills online, and keep a spending limit on my son when he uses his card, so I can keep up with his balance and make sure that he’s managing his money better. It also gives me the option to budget easier, and I’d recommend it.

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    Reviewed Oct. 3, 2015

    WHATEVER you do.... I repeat DON'T LOSE YOUR CARD... You will suffer. My husband lost his RushCard 9-23-15. Reported 9-24. Today is 10-3-15, still has not received his card. He went thru 2 pay periods without funds. Yet RushCard took money out of the Account. His wallet was mailed back. Thus his old RushCard. Remember they blocked the card... and will not removed the block. OH MY GOD. Did I mention he can't transfer funds either... In total shock. SO AGAIN MY FRIENDS DO NOT LOSE YOUR CARD.

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    Verified purchase

    Reviewed Oct. 3, 2015

    It would be five stars but the system never remember my password to log on.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2015

    I primarily use Rushcard to pay bills, which is convenient. The reload location is difficult from a mobile phone though. When I inquire about it, the reps are not helpful in that area but they try. And their perks where they'll give you $20 if you get somebody to join Rushcard don't work. I have spoken to their customer service about it and they could do nothing. That's why I don't refer anyone. Other than those, everything's good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2015

    I’ve been with RushCard for a long time, since before 2008. It was owned by a minority business and being a minority myself, I chose it. It’s convenient and easy to pay bills or make online purchases wirth it. I wasn’t able to use the traditional bank debit cards so the Rushcard works for what I need to use it for. There’s an easier way that I can use to reload but the direct deposit process is easy. Their team is very helpful, customer service oriented and gives right answers. My experience has been great up to this point. The only grievance that I have is that I’m not exactly happy with MetaBank versus what they had before. The direct deposit doesn’t come through like Chase did. When it's over the weekend or on Friday deposits, it doesn’t come in as rapidly as when they had Chase and I had to wait until Monday.

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    Verified purchase

    Reviewed Oct. 2, 2015

    I'll keep it short and sweet, I have been using my RushCard for some years now and it's been great because of the ease & convenience! I highly recommend this card to anyone plain & simple!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 1, 2015

    I've been with RushCard for almost four years and so far, it's been good. They text me when my direct deposit is there or when I've used the card and it shows they keep me updated on exactly what I'm spending. It's great for the past couple of months to have that but before, they would text me the information when I use my card, how much I have left and how much I spent. Since using the card, I've been maintaining my income a little bit better than having the money directly to me. Also, I haven't had any issues with this as far as maintaining what I need to do with it. I use it to pay my bills and it's really convenient because I know I can just swipe the card and it's going to get there within the same day or next 24 hours.

    Their direct deposit is easier since it allows me to have my income two days prior than when I normally would. That helped me a lot because I can get out earlier, pay my bills and get those squared away and take care of what I need to at least two days before. By the time I'm done with everything, I know everything's been paid out. It's been really good for me.

    When I called if I had a situation or to know any information, they've been very helpful and have promptly given me the information so I can understand it. They've been very good with me. I had a situation with my RushCard. Somehow, the place where I did a transaction ended up double-taking income. Once I realized, I called them and they got it back into my account ASAP. I really appreciate them doing that. I like RushCard and it's a very good decision to become one of their members.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2015

    I have had to contact customer service a few times regarding my account. I have always had great customer service from RushCard. They always answer my questions and are friendly. Thank you!

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 30, 2015

    I love RushCard and the fact I get paid early.

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    Verified purchase

    Reviewed Sept. 30, 2015

    I have had RushCard for years and I love my card.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 30, 2015

    It takes too long to speak to a customer service rep. All the messages you have to go through to get to just what you need or do. Ask for your whole card number when you may not have your card near you. Wait time for a representative is way too long.

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    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2015

    I've been a RushCard customer for over 10 years. That's my major way of paying bills and purchases and it is very convenient for me. Also, I like Russel Simmons and Kimora Simmons and the way the cards look. The team has been excellent - I have called them (maybe 3 or 4 times), and they have always been courteous and able to answer my questions. I love everything about RushCard, I try and talk up more people into it (although, some don't like it).

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 30, 2015

    I always get my money on time.

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    Verified purchase
    Staff

    Reviewed Sept. 30, 2015

    Awesome service, would recommend to everyone!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2015

    I receive my direct deposit two days sooner with Rushcard. I only needed to give the paperwork to my employer and the direct deposit process started so it was fine. Additionally, I am able to make payments either on the phone or online with it. It's also easier for me not to have to carry cash. However, I had an unauthorized online purchase from an unknown place last week. I have two Rushcards so I closed one and transferred all funds to the alternate one. They sent me paperwork on the 3rd and I faxed it customer service to dispute the transaction on the 5th. The first lady I spoke with told me I was eligible for a provisional credit amounting to $73.96. I called in yesterday to find out my provisional credit is still waiting and it can take 10 days.

    The whole experience in general with the customer service reps was horrible. They are not reading the notes on my account before they give me information. They lack knowledge and are not aware of what their services are. It almost made me consider to no longer have RushCard which I have been using for at least five years now. We're still in the process of disputing the transaction. I already called in twice to have update. I will keep trying but it's inconvenient and that's not what I was told. I was told that I would receive updates via email. As of today, I have not yet received an update yet. I want to make sure that they got my information in the mail so that the process can get started but I am not hearing anything unless I call. Yesterday, a lady told that she's not allowed to transfer me to the dispute department which I don't understand. I have over a thousand dollars in my account but $73 is still $73.

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    No response received
    Verified purchase

    Reviewed Sept. 29, 2015

    Have not received the first deposit but it should come tomorrow. Would to say I had a great past with them.

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    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed Sept. 29, 2015

    Easy to use, accurate and on time with funds.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2015

    My friend and her mom both have a RushCard and they would transfer money back and forth to each other. That’s what made me get my own two cards from them because I liked how they operate their money. There’s only a little difference with other prepaid cards. Aside from the fact that I can transfer money to other RushCard users, they also give rewards and there’s also the direct deposit. It’s a really good thing to have especially when I need cash. I’m all over the place at times so when I need something, it’s easier for me to transfer money back and forth versus having a bank account and being charged every single time I do a transfer. With RushCard, I’m also able to pay all of my bills online which is generally free – that’s a plus side. Whenever I need to hold money or to send it, my RushCard is my go-to because it’s easier to put it away.

    I utilize both reload location and direct deposit options and it’s very simple. I just go and tell them how much I want to do, put on and that’s it. I spoke with their team too, and that was fine. I had a couple of simple questions I wanted to ask and the lady I spoke with was very nice. I needed my account number one day and I called in. She explained to me exactly what it was. The people I was trying to give it to didn’t understand that it was actually the card number and I wanted to make sure and verify that that’s what it was. I don’t really have to call them much, but when I do, they’re helpful. All in all, my experience with RushCard has been amazing and it has helped me a lot. I would recommend it to friends.

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    Verified purchase
    Customer Service

    Reviewed Sept. 29, 2015

    I had an simple issue of ATM error. I swipe my card and ask for 140$. ATM says error, gives me a statement showing 0 disposed yet RushCard takes the money off. Simple to correct after all I have the receipt. No, every time I call which has been a lot I get a different answer. They lie, hang up on you, cheat you and like they're the dope man and you're just some junkie. If you work like I do and make 300 a week you need all your money. Just like the review says - if you have to dispute something you will never see it again. They will run you in circles till you give up and they get rich.

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    RushCard
    Response from RushCard

    Hi Brian, Thanks for getting in touch with us. We want to make sure we get you the help you need – we’ll be in touch via private message to get your contact information, and we’ll then be coordinating with our customer service team to find out further. We’ll be in touch, and we look forward to addressing this issue and finding a resolution.

    No response received
    Verified purchase
    Customer Service

    Reviewed Sept. 28, 2015

    While I am happy I received my 2 referral credits, I'm not happy that the promo codes did NOT apply and the fee was taken from their initial deposit. The promo code was suppose to wipe that away. I never got a response to that concern.

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    Verified purchase

    Reviewed Sept. 28, 2015

    I got a RushCard because they were affiliated with a company that allowed you to photo your check for deposit. Well, I got coffee ring from my cup on the check and this company tells me the check is no good and won't honor it. Then the company I work for won't honor it because the company that works with RushCard had flagged the check as fake and I had to wait another 3 weeks to get a new one in which time I lost my place to live because of this company RushCard teamed up with to ** everybody, over the stress caused me a grand mal seizure which left me paralyzed down my whole right side. Thank you RushCard for ruining my life.

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    Verified purchase

    Reviewed Sept. 28, 2015

    No contact number - if a question arises you have to you a false reason from the numerical choice to interact with a person then explain that is not the issue but your only option..

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    Verified purchase

    Reviewed Sept. 28, 2015

    I'm glad I have my card. I don't like the new design. I liked the old design with the diamonds.

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    Verified purchase

    Reviewed Sept. 28, 2015

    I've been using the RushCard for over five years now. I couldn't be more satisfied.

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    Verified purchase

    Reviewed Sept. 28, 2015

    I have had my RushCard for over 5 years. I love my RushCard!!!

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    Verified purchase

    Reviewed Sept. 28, 2015

    Greetings. In short, appropriate. Thank you.

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    Verified purchase
    Price

    Reviewed Sept. 28, 2015

    Switched to Rushcard because my Amex was not widely accepted in my area. Since day one I have been nothing but happy. Low fees and the referrals make the small fee worth it. My direct deposit is quicker than all my co-workers right now. Always ready when I need it. Non-existent ATM fees are a huge plus. The summer of rewards was really nice but just wish it lasted longer. What else can I say?

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    RushCard
    Response from RushCard

    Thanks for the great review, Justin. We're thrilled that you're so happy with your card, its lack of ATM fees, and the fact that it's widely accepted in your area. If we can ever be of assistance please don't hesitate to get back in touch on ConsumerAffairs!

    Verified purchase

    Reviewed Sept. 28, 2015

    With RushCard, one can put more money on it that’s why I got it. All I do now is pay my bills and insurance with it, so it works good for me. It’s been great.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2015

    I love using this card. When I do feel the need to contact customer service, I am always treated honestly and with respect. The person on the other end of the line is always open and friendly. They genuinely want to help me with whatever problems I am having.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2015

    I love this means of banking. My money is always early and safe. The representatives are clear and knowledgeable. I have been recommending RushCard every chance I get. Some people lose patience but must remember RushCard can only post after the government or their job has distributed the payment. As soon as RushCard gets the benefits they post it. It truly is the way to go.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 28, 2015

    I have had no issues that couldn't be solved. When calling CS I get my concerns handled and the assistant is very respectful. My 3 daughters have a Rush Card. I love getting my money early and no fees with direct deposit. Thank you, Rush Card.

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    Verified purchase

    Reviewed Sept. 27, 2015

    I have really enjoyed using my RushCard. Now I have direct deposit and get my money 2 days before payday. And to deposit or have someone deposit money it's only $3.95.

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    Verified purchase

    Reviewed Sept. 27, 2015

    I enjoy the convenience of my RushCard. There are several easy ways to load my card, and it is accepted at most retail stores I visit. Keep up the good work.

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    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2015

    I love the card and all it offers but the new customer service leave me with a better taste in my mouth. I work in the same field. I would never disrespect customer way I have been disrespected.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 27, 2015

    I absolutely love it. I get paid a day early and it's great for bill pay. I would prefer a different method to load money onto the card as it can be quite expensive.

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    Verified purchase

    Reviewed Sept. 27, 2015

    I have always had great things to say. I always get my concerns answered and satisfied. I love this card and recommend it to everybody.

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    Verified purchase

    Reviewed Sept. 27, 2015

    The card is very good.

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    Verified purchase

    Reviewed Sept. 27, 2015

    My RushCard is awesome! It works just like a bank card but without the hassle of having to deal with people and credit checks, and I just don't have time for that. I know with my RushCard and alerts that my money is safe and secure and I never have to worry.

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    Verified purchase

    Reviewed Sept. 26, 2015

    Every time I get paid, I put the money on my RushCard because I haven't set up direct deposit yet. I was able to save money because the money is in the card instead of having it in my pocket. When I get gas, I don't have to go in the store. I can go right to the pump and use my card there. RushCard is a good card and company. I referred a couple of friends of mine.

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    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2015

    Great customer service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2015

    The customer service is friendly and would recommend my friends.

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    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2015

    Every time I call RushCard my questions are resolved in a timely manner and the service is always good.

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    Verified purchase

    Reviewed Sept. 26, 2015

    Great card to have, very convenient.

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    Verified purchase

    Reviewed Sept. 26, 2015

    I am totally satisfied with my RushCard membership. There is no need to be verbose. The only reason I will not give five stars is because RushCard does not have a overdraft feature. But I am generally HAPPY!

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    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2015

    For 9 years I have had no issues whatsoever with Rushcard until now! While on vacation I decided to transfer my funds to my husband's card so we could have all of our money on one card to make things easier. I have done this countless times with no problem, but for whatever reason, this time they decide to block my card! I had no idea that this had happened until we were at a restaurant and went to pay and was declined! This was so humiliating, we sat in that restaurant for more than 5 hours trying to get to the bottom of this, as I sat crying, a sweet little man paid for our meal because he felt bad for us. He gave me some great advice "get your money and never use that card again".

    It is now 3 days later. We are starving, stuck in our motel room, vacation ruined and nothing has been done to unblock my card. Not only that, I had to put an emergency stop on my paycheck so it would not be deposited on my card, so that will be delayed. This is the last night our room is paid for. All the money I have to get home is tied up in that card and Rushcard has not a care in the world! This is the way you treat longtime loyal customers?? No clue how am I will even get home yet, but once I do I will be hiring an attorney! I work all year long for my vacation and thanks to RUSHCARD it was ruined!!!

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    RushCard
    Response from RushCard

    Hi, Lisa. We've received your review and are looking into the issue. We will reach out to you in a private chat to get the best contact info so that one of our customer reps can reach out to you and get you the answers you need. Please let us know if there is anything else we can do to assist you.

    No response received
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 25, 2015

    I love my RushCard. I've used RushCard for the past 3-4 years. I love the fact that I receive my direct deposit a day early. I would definitely continue to use RushCard and recommend it as well.

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    Verified purchase

    Reviewed Sept. 25, 2015

    It's a joy to have ok. I have put my government benefits on it. Ok I hope they post soon.

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    Verified purchase
    Customer Service

    Reviewed Sept. 24, 2015

    When I shop online with my RushCard, it helps a lot. I use the reload feature more often. I called the team at RushCard a couple of times when they offered to direct deposit $15 to me for a survey back in July. They told me a few times to call a few days later, so I didn't bother. I said, "Forget it."

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    Verified purchase

    Reviewed Sept. 24, 2015

    It's been over a month since I've signed up & had 3 deposits of $200 made on the card & have not been able to use it for bills yet.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 24, 2015

    I've been with RushCard for about three years now and it has been one of the best services I've ever enrolled in. I receive my money two days early every pay period and never had any issues with any of my deposits at all. The only thing that I've always had a question about is, where can I go to withdraw large amounts of cash at once?? Other than that RushCard has been an amazing alternative to not having an accessible bank account.

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    Verified purchase

    Reviewed Sept. 24, 2015

    I enjoy my RushCard however access to free ATMs is far and few. This card is targeted toward people with low to moderate income and the fees are being taken out of paychecks needed to maintain their quality of life. As a suggestion, cardholders should be allowed a limited amount of out-of-network ATM transactions per month.

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    Verified purchase

    Reviewed Sept. 24, 2015

    "RushCard" is a awesome company. The card looks great and is very convenient to pay my monthly bills. I am grateful to "Russell Simmons" and whoever created this card, thanks!

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    Verified purchase

    Reviewed Sept. 24, 2015

    I really enjoy using my RushCard. I pay bills, make purchase and I know how I have spend and what I have left on my card.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 23, 2015

    No complaints, fast, easy, simple.

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    Verified purchase

    Reviewed Sept. 23, 2015

    Great service since the three years I've been their customer... No problems with my account with RushCard.

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    Verified purchase

    Reviewed Sept. 23, 2015

    Love RushCard - great service and fast receiving benefits. I have had it about 4 yrs or more. Thank you RushCard.

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    Verified purchase

    Reviewed Sept. 23, 2015

    I have been a customer with RushCard for a minute. I have really satisfied with this company.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2015

    I have been a RushCard customer since 2009. I never had a problem with the service until they switched to MetaBank. Earlier this year, my direct deposit was denied. By the time my employer was notified, the next payment had already been sent. It took 4 weeks to have the first deposit to be returned to my employer. Nevertheless, I did not reinstate my direct deposit. I only keep the card because I have referred many people so that we had access to card to card transfers. Which leads me to my current situation...

    I helped a friend cash a check using the new Ingo service. We paid for the instant check cashing because I needed them to transfer funds to me in a hurry. That went perfectly. When they transferred the money to me using the card to card transfer, it was transferred to an inactive card. I contacted RushCard to find out if they could transfer the funds to another card. To add insult to injury, I was charged my monthly maintenance fee for my other card. They advised me that the card that it was loaded to was on another account which was untrue. They insisted that I get a replacement card after I advised that I already had 2 cards and one was a replacement for the inactive card.

    8 days later and I have spoken to 8 representatives, supervisors and managers - all overseas - 1 corporate escalation and emails to the board of directors, half of which returned unsent. I still have not received my money. I am being forced to get a third card. When I asked for the card to be expedited with the fee waived and the monthly charge credited for this month, you would have thought that I asked them to double my money. I was advised by a manager that the fees are automatically charged and that they cannot issue the credit. When I challenged him on the issue, I was advised that a corporate escalation was needed to request the credit. Day 8 for a transfer that should have taken 1 hour. And I am advised that it would be 2 more days. Unacceptable!!!

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    RushCard
    Response from RushCard

    Hi, Renee. Thanks for reaching out on ConsumerAffairs to let us know about your issue. We're always looking to improve our services and are working to help get this resolved for you. We'll be writing you in a private chat shortly to get your best contact number so that one of our customer resolution specialists can reach out to you. Thanks for your patience and for reaching out on ConsumerAffairs.

    No response received
    Verified purchase

    Reviewed Sept. 23, 2015

    This has been the easiest, most dependable card... I get my information faster than any other information I look for. I highly recommend this card to everyone.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2015

    My card expired. There was no problem in ordering a new card especially one of a new design. Staff was patient, courteous and had a clear knowledge of how to assist me.

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    Verified purchase

    Reviewed Sept. 23, 2015

    I am ready for my check, already cashed and ready to spend. It's easier than banks that have overdrafts! RushCard is my bank! It's required by some agencies and acceptable.

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    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2015

    Being a RushCard member I personally have no worries. Ever since my first deposit I knew at that moment I was always going to be stress free. I went as far as getting 2 cards. My money will always be safe with RushCard. And if anything ever goes wrong I just pick up the phone, dial them up, and with no delay issues are solved seamlessly. Thank you!

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2015

    Managing my finances has been pretty simple and easy with RushCard. It’s convenient having an easy access to paying stuff that needs to be paid and whatever I needed done, their team gets it done.

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    Verified purchase

    Reviewed Sept. 22, 2015

    Thanks for 4 great years.

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    Verified purchase

    Reviewed Sept. 22, 2015

    I have been a customer for a while and I have no complaints. A+++.

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    RushCard Company Information

    Company Name:
    RushCard
    Year Founded:
    2003
    Address:
    P.O. Box 42482
    City:
    Cincinnati
    State/Province:
    OH
    Postal Code:
    45242
    Country:
    United States
    Website:
    www.rushcard.com