RushCard Reviews

I am pleased, actually more than pleased with RushCard. I wish I had a little more privileges with the card like credit options or ability to charge in emergencies. Have a credit limit. But other than that I am totally pleased with the card. So pleased I have two and will be ordering my daughter one.

Been a Rushcard holder about maybe two or three years. I learned about them from a friend. I had no bad experience paying bills, making online purchases or using direct deposit. Everything's been fine. I've called customer service for questions that I had - nothing major and they've been friendly to answer.

It is convenient to have RushCard. With this card, I am able to manage my finances better. I am able to pay bills and make online purchases with it. They have good customer service too. I also noticed that since I got it, I get my money real early on one of my jobs. And as for my other job, I get it a little later but it's still the day before.

I really love my RushCard. I love how I get paid early and twice there was problems getting my money out but it was resolved quickly and with professional courtesy. I would highly recommend this card.

I barely use my Purple Diamond for months because I'm no longer receive SS benefits since September 2014. I didn't want to delete or closed. I decide to keep it as for emergency needs.

I've had Rushcard for a couple of months, I heard about them from a friend. I'm enjoying the card because I haven't had any problems with it. I've had my paycheck loaded to my card early.

I've only had RushCard for a few months and so far it's been horrible! They state you get your money TWO days faster... NOT TRUE! My payday is Fridays. My money doesn't post until Thursday morning at midnight! Secondly, I was out of state relocating and I lost my card! Well, they said if I ordered a new card it would 7 days to come in and I couldn't transfer my money to another card I had because it was not a RushCard! Basically, I was stranded in an entirely different state with no money! Then, once I made back to my home, I waited 7 Business days and my still hasn't shown up!!! This is HORRIBLE!!! Thanks RUSHCARD! I missed two interviews because of your INCONVENIENCE!!!

I get my paycheck two days early because of RushCard. It's convenient for me because I pay my bills and make online purchases with it and I love it. I don't have any problem with it.

I was having so many problems with banks. My wife told me about RushCard - that I can have my check actually downloaded onto my card and it definitely helped with my issues.

I use RushCard for direct deposit. I like using it and I enjoy it overall.

In March of 2015 I filed a dispute regarding a fraudulent transaction. I conference the call with RushCard and the merchant and they agreed the charge was not authorized. I received confirmation from the merchant Expedia stating the charge was not authorized and they agreed to consider the case closed because I had already received the provisional credit from RushCard. Now in June 3rd RushCard has reversed the credit stating they concluded the investigation and found no error. How can they state there is no error when I conferenced the call with the merchant and also provided correspondence from the merchant stating this was definitely fraud. I will be filling a small claims in court along with a complaint with the BBB.

I received an email in May inviting me to enroll in direct deposit. It stated that if I signed up I would receive $15 on my account before the first of the month. After many calls and emails I'm told daily that I am eligible but I have to wait because it's been escalated but no response. Really???

Rushcard is the worst prepaid card services EVER. Please don't use them. The customer service is the worst I've ever seen in my life. You're not allowed to speak to a Supervisor nor will they give you corporate Number. I had three Reps hang up on me and not call back. Please don't use them.

My account was compromised, I've contacted RushCard over and over and the dispute department, filled out the dispute form numerous times, letting them know I was in the hospital ICU when the supposed transaction took place and they still let the company charge my card. First for over $300 and it came out of my account, then for over $500 which came out of my account. And now the company is trying to take another $3000 from my account which is leaving my account negative over $3000. HOW IT'S A PREPAY, there is no way a prepay can go over the limit! And it was for a car limit, I DON'T DRIVE, I WAS IN THE HOSPITAL ICU FOR SEIZURES and in a COMA FOR FOUR DAYS when the supposed car was rented, and in the hospital for over 3 weeks with complications from it, and with pneumonia and complications from my cancer.

I have been a Rush Card holder for many years and it used to be a great debit card company until they change for the worst. My funds has been stolen off my account multiple times on 3 different occasions. When I called to dispute these unauthorized charges, they tell you to try to call or contact the merchant and if they can't help you then to called Rush Card back, then rush Card will file a dispute which will take up to 90 days. Then you have to block your card and pay a fee to have another card expedited to you. Also the max cash you can withdrawal from the ATM is $500. Not to mention all other restrictions that was recently added which made being a rush card customer not so great anymore.

I've been a member for a year now and my experience with RushCard has been fantastic. I've been able to manage my finances better with this card as I get to count how much money I spend in a month. I called the Customer Service one time because I had loaded some money and it took longer than a day for it to get on the card. I was bothered when it said I have to pay a fee for my money to be loaded on a card and that I had to call them about it. They fixed it eventually and I didn't have to pay a fee, so that was nice of them. I've also been using to pay bills and make online purchases. Unfortunately I think I misplaced my card and I'm still trying to find it.

I am very disappointed with the way I was treated by a manager in the corporate office of Rushcard. My card was stolen and they want to charge me $30 to get a replacement in 1 to 2 days. I cannot afford the fee and cannot wait the normal 7 to 10 business days as I have children to feed. She basically told me it's not their problem and that they don't appreciate me as a loyal customer. All of their reps lied to me and told me they can't waive the fee when I know firsthand they can because my mom uses them and had the same situation and they waived it no problem. I pay a monthly fee every month as well as atm fees and they can't cover a one time $30 fee as a courtesy for a loyal customer who has never had an issue before. They have horrible customer appreciation and I will be canceling my account as soon as I can.

I just wanted to say how pleased I am with the card and its services. I get my pay up to two days in advance as promised. I get the text when my funds are low and when I call customer service for any reason I am always pleased with the professionalism from staff. The card is the best thing for me to handle my money. Thanks RUSHCARD.

I really like the RushCard, I just wish there was an actual bank you can visit to take out a large amount of money and or add cash deposits. Other than that I really don't have any issues. I like the fact that there are now ATM machines that don't charge a fee althouth the limit you can take out is usually between $200 and $300. Sometimes that's not enough so I go to another ATM that allows more.

I have been with RushCard for several years. It has been a very good experience to be using your services. Thank You for everything.

I've been using Rushcard for a couple of years now. I've paid for some online purchases using it but mostly I use it to pay my rent. One thing I don't like about it is that I can only withdraw $400 at a time. I do get my check early though, which is good.

I've had Rushcard for three years now. I like how they send text alerts to inform you of your account balance and whenever money is taken out of or deposited into your account. I've used it to pay my bills and buy stuff online. Recently I've been having the need to call them to ask where my deposit was because usually it appears in my account two days ahead of time. This hasn't been the case lately, but it's probably not their fault.

RushCard made it so much easier for me to pay my bills and online purchases while minimizing fees. It's easy to use direct deposit too. I've recommended it to a lot of people. Those starting off their new jobs and complaining about getting and cashing their check.

My RushCard experience has been good and I've had no problems with the card.

She said "no," so I asked her to repeat what she said on her recorded line. It wasn't the same just for the service she gave me plus hanging up in my face (listen to call) over talked me and hung up. I wasn't outrate in my eyes dealing with customers all day. I was stern but not rude. I feel this should be address but in the mean time I will be changing my direct deposit and discontinue my service with Rushcard. The company was great at first but one apple will spoil a bunch if this supervisor is training her staff this way. I won't be the last customer you lose..

Hello my name is ** and I am having a big problem with this Rushcard. I've been waiting for my direct deposit for over a month to post to my card and still it has not shown up. I've been calling everyday no help with the customer service people. Ask to speak to a manager. He didn't help me one bit. I am so ready to sue them to get my money back. I never had this problem with a prepaid card before. I am really stress.

I've learned about RushCard from a friend, and since using it, I have been able to manage my finances better because I put my money on the card and I leave it at home. It's pretty convenient because I have been able to pay my bills and purchase things online. RushCard is user-friendly and I would recommend it.

I had a company charged my card twice without authorization for the second and I attempted to dispute with the merchant who claimed they did not see the second transaction so I contacted RushCard and opened a claim. Fax all paperwork back and I have waiting to receive my refund since April 21st. I do feel like this is very unacceptable seeing how I have done everything asked of me. And when I call into customer service they don't have anything to update me with regarding the progress. Makes you really consider not using their services any longer. Up to 90 days to complete. This is CRAZY.

Rushcard has been working fine for me. I've been with them for a year now and I receive my money earlier than I expect for direct deposit. I use the card for paying bills and making online purchases.

The best part about having RushCard is that I can't overdraft. I also use it a lot for paying bills and making online purchases. I use direct deposit and I never had any problems with it. As soon as I set it up, it was smooth sailing from there.

I lost my card 3 weeks ago, when I lost it I found it the next day. So I call to order a new card. I had to answer dumb security questions about the area I live in which I didn't know because I was was new to the area. So eventually I sent in 3 documents (license, social, proof of residency). Had to wait 2 days to be told my proof of residency is invalid. I sent it 3 to 4 more time every other day just to be told corporate haven't even took the time out to look at it. So it had to be escalated. Mind you I need gas in my truck, food to eat, I have a phone bill due, my credit card bill is due. My credit will probably be messed up by the time I get my replacement card. I get paid biweekly. My first pay period passed already, money I can't use. And my next pay period is coming up, that's too long to wait for your own money. Then the employees keep telling me different things which is so unprofessional.

RushCard doesn't let you go overspend and you'd only spend what you have so that really helps. Just about a year ago, they let you pay gas on it so that helps too. I reload my RushCard using direct deposit and I am able to pay bills and purchase online with it. Overall, it is easy to use, budget-friendly and convenient.

I'm glad I have RushCard. One of the good things about it is that I don't have to work on checking my account because I get an automated alert to know what my balance is. Also, when I get a check from somebody, I can put that on my Rushcard so that I'm not getting a check in the mail. In addition, their customer service doesn't have complaints, attitude, and back talking. Otherwise, I wouldn't still be with them. Just like when I had something I didn't understand, a sales rep let me know. They're very good.

RushCard is practical. It has helped me a lot in putting away money to pay for bills. I'm more careful when I use it. Everything has always been very well.

I have been a RushCard owner for MANY years. I have had the absolute worst experience with using RushCard services. My account was hacked and someone had my card sent to my home charging me $30 to expedite. I had the rep basically say I was lying because she must have asked me 6 times if it was true, that I did not order the card, it was delivered to my house and that I now have the card. After telling her multiple times that I did not order my card and I would like the $30 refunded to me, she blocked my account.

I figured out that the more money I have in my pocket, the more I'm gonna spend. So I thought I could go cheaper on the RushCard, and I've had it for three years now. I have used it to pay bills or make online purchases. I also do direct deposit and stuff but I reloaded in a store and got a money pack. I also get paid earlier. They have like bank accounts.

I've had Rushcard for around four years. I'm able to see what I'm doing with my money and use it to pay bills and make online purchases. The customer service reps were nice to me when I called them.

I sometimes use RushCard to make online purchases. However, I don't do direct deposit to it. I just load money on it. RushCard definitely helped manage my finances a little bit better.

On May 27, 2015 I transferred funds to my mother in the amount of $200.00 for her birthday. Given the fact she is a RushCard member herself, I conveniently used the card to card transfer option. Accidentally, I pressed the send button too many times (sending 5 transfers for $200.00), transferring my mother an excessive amount. I checked my online account and 3 of the transactions were cancelled and I had my mother transfer back the other $200; leaving her with my originally planned birthday gift of $200.00. I went to the gas station to use my card and was informed it was blocked. I immediately logged into my online account; keep in mind I still have access at this point, and checked my balance verifying everything is good, and it was. I then called RushCard, whom I've been with for a few years now, and spoke with a customer service representative who took me through an extensive verification process.

I like RushCard. It’s very convenient and I also use it to make online purchases. I like the direct deposit and it's kind of good because I pay my bills. I’d definitely recommend them to a friend.

Been a customer for years, had an upgrade and a new line added with the idea if we paid on time each month we could get an upgrade after 12 months only to learn after 2 months that was no longer available. Still like the service but only upgraded for a promise I was denied 2 months later that cost me an upgrade cost from $56 a month to $90 for same service. Felt like I got scammed on a promise you changed AFTER I bought into.

I was able to manage my finances better since I started using RushCard. I like that I'm not carrying cash. It also makes it easier for me to pay my bills. I do the direct deposit for work, and it all pans out perfectly. When I had a couple of problems with it, I was on the phone with their team, so things turned out well eventually. RushCard is cool, and I would recommend it!

I had been a RushCard user for 5 years. I loved the card until they switch to a different bank. My direct deposit was returned to my employer without any notice. When I called to find out where my money was, they told me it was returned because it didn't have my name on it. My employer told me that they had been sending the money that way for the entire 5 years. I had to wait 3 days to get my deposit. That's terrible for someone who is living from check to check. I stop using RushCard for direct deposit. My boyfriend's direct deposit usually shows up on Tuesdays. By Wednesday June 3, 2015 the deposit still wasn't there. When he called them, he was told the system had gone down. No notice or email was sent out about this problem. Again for someone living check to check, this is a problem. It's Thursday morning June 4, 2015, he still has not received his deposit.

I've been able to manage my finances a lot better since having RushCard. I pay bills and make online purchases with it and I used relocations for direct deposit. It's a good experience and I'm very happy with RushCard.

I spoke with a agent today wanting to get a replacement card… He asked me questions for security check. One of those questions was "What hospital is closest to my NEW address?" I explained to the agent that I just moved here, to please ask only questions about me. He said he can't and I asked to speak to a manager. The manager name was **. He told me I failed my test and can't take it anymore. He said that I still will get direct deposit on the card. After I begged for it not to be! I told him I've been with RushCard for years and didn't understand why he could not assist me. He was very blunt, not friendly at all and very sarcastic (should not be a manager!). I asked him "can I speak to someone else" and he refused to let me, which made me cancel out my card completely. I don't appreciate this and will never suggest you guys to no one ever again.

I've been able to manage my finances better with RushCard. I am a member for four years and was able to use my card to pay bills or make online purchases. I've also used the reload locations. I'd recommend it, it's good and useful to have.

Rush Card lost my direct deposit when they switched to Metabank. The customer service is useless. I fear my money is gone and bills are due!!! Word of advice leave Rush Card alone get a bank account!!!

I like having RushCard. It's convenient to be able to do direct deposit or the reload locations. I got another one because I want to do a gym membership and I didn't want to do a gym membership with the gym having access to any account that they could just take money or do anything. Recommended.

I really hate my RushCard. I just don't have any time to start over with my deposit and set it up with a new bank.

I really like Rushcard and everything about it. It's wonderful.

I have used my RushCard to pay my bills and make online purchases. Reloading at their reload locations has been easy too. However I had a problem with my card and the customer service told me it would take 90 days to investigate but I haven't heard anything. I think it should not take that long. Besides that problem, they have been fine and I would recommend them.

It's convenient for me. I get my direct deposits on the card and it comes two days early. I can use the app and see how much I have and where I'm at with it. I also get their text and email alerts. I just love Rushcard. It's simple, easy and very beneficial.

RushCard have a pretty user-friendly website. I just go there and find what I need. I'm satisfied with their service.

Changed my name and wanted a new card to reflect my state ID. Service was good, just hard to understand some personnel with accents.

I heard about RushCard on a commercial. It helped me manage my finances better and I used it to pay my taxes. I can rely on the employees to be there when I'll be in touch with security that's why I have recommended them to a few people.

I have been able to manage my finances better since I started using RushCard. I like that the direct deposit comes in two days early, and that I'm able to track my transactions right from my phone from the application. There are certain bills that only accept checks but, through RushCard, I've been able to pay those bills even though I don't have a checking account. When I lost my card not too long ago, they sent me a wrong replacement card. I was even charged the expediting fee to get the card here quicker. When they realized they made a mistake, they reimbursed me for the expediting fee and sent me the right credit card. I would recommend them.

Keep up the good work.

I have had the Baby Phat card for about 8 years. I always get compliment on how cute it is. I use this card for my shopping/hair appt budget and it helps me stay within my monthly budget. Easy to use!

I love my RushCard. I love the fact that I could get my payment within 2 days before my actual payday. My only issue is that since the bank changed, I am not able to get it until late in the evening now.

I obtained a RushCard when I was just starting out on my own but it has been over 10 yrs and I no longer use the service. I have nothing negative to say. There were never any issues and I used to get so many compliments on the card design. The company has grown so much since then and I think that is awesome!

Rushcard service has treated me fairly good other than those couple of times when I hate to pay the debit card because they charge me and my deposits don't go through quickly enough. It does help me manage my finances better so I do recommend them. Thank you, RushCard for helping me with my financial endeavor. I do love your card and I will ask other people, my friends and family to go with RushCard if they don't have it.

I have been a customer or client of RushCard for a few years. In the beginning, I only used the card for internet purchases only, only putting the amount of money I was going to use that date on the card. After a few times, with absolutely no problems, gradually I started adding money for my personal use. Now after a couple years RushCard is the only card that I use. I'm even going to get a Direct Deposit for my social security. That's how much I trust RushCard!

I love it's always on time always.

I have used RushCard for about 4 years now and along the way have recommended my whole family. It started off great with no issues until recently. They switched to that new bank and the other night I called to check my available balance and it told me how much I expected to have. Once I reached the store and made a purchase it stated I had to pay a difference. When I called back to check my account my balance was at zero. I called customer service and they couldn't explain where my money went and was not doing anything to help. I even spoke with a manager. I was disgusted that was all the money I had at the time. So I took a complete lost and don't know what to do. I am no longer going to use that card. I'm done with their services and highly disappointed and I'll will let my family know as well. I'll go with Chase liquid card.

Love the early direct deposits...and just fun to have! Never have to deal with banks.

I got my RushCard so I could use to order things online and it has been great! No fear of my banking account being compromised. Have recommended to friends!

I've had a great experience with RushCard since it allowed me not to carry cash too much. I use their direct deposit facility frequently and the process is pretty good. The team they have are always friendly, knowledgeable and my interactions with them is secure - they always ask my security questions whenever I call in with a question.

I have had my Rushcard for 10+ years. I use it for direct deposits (which always post sooner), tax return, and online purchases and more. Never had a problem. Thanks Rushcard for everything.

It helps me keep control of my money. Easy access to it on my phone. Free atm usage. I love it. I've been out of debt since I got RushCard and hope to stay out of debt. Quicker pay day too, I love that.

I love my RushCard and would never go to another prepaid card again.

Great and useful.

I’ve been satisfied so far except for all the charges that Rushcard charges: they charge you money to put money on the card and charge you money to take money off of the card. It's kind of expensive. However RushCard is a quick and easy way for my husband to get money to me when I need some money. When he's working out of town, he can just go to a Walmart and add money to the account number.

For some reason, my cards were blocked. Not Happy.

Excellent direct deposit, no standing in lines waiting, safe for using online. You can always check balance with the Rushcard App. Set for alerts to your phone or email.

My direct deposit comes in later now that the upgrade is finished plus I cannot stop a transaction from going through. Those are the only two problems that I have with the card. Other than that, I love the card.

RushCard has been very convenient, helpful with budgeting my money. I've been able to have my income direct deposited onto my card. I can make purchases/transactions at stores and online without any hassle or delays. The company is very informative and shows appreciation to RushCard family. I use the term family because that is how I feel about the team at RushCard. If I misunderstood something, misplaced my card, or had any concerns, customer service has always helped me as well maintained their professionalism, politeness, quickly and efficiently. I have and will continue to refer people as well using your services myself. Thank you keep up the great work.

I have been a Rushcard customer for over 10 years, they have great customer service and have helped me in the past when my identity was hacked. The best thing they did was add bill pay and card to card service. Will recommend to all friends. Keep up the good services.

I don't remember exactly when or why I started using RushCard, but my experience has been wonderful. I recommend it to my family and friends as an alternative to a bank account.

I Love using my card. It's easy, convenient and the low fees with the credit. I wish you would do the cash back thing again. Had its rewards for me. Also more wider range of ATMs we can use with no fees, every place I go in Philadelphia basically getting charged 5-6 dollars. Other than that the card is great to have. I had this for well over two years.

I LOVED RushCard until they changed to MetaBank. I used to get my check every two weeks and get it one day early AND early in the morning (5:30 am). I emailed them to ask if this would be SOP moving forward and got an automated response. When someone DID email me back, it seemed to be automated with a name attached at the end. I tried to call and was kept on hold for 20-30 minutes each time (I called five times). I have held TWO, not ONE but TWO RushCard accounts for SEVERAL years. At this point, I will be closing my accounts in the next few weeks and going to a traditional bank. I don't like the way that my business is taken for granted by MetaBank. Service from RushCard was great before the change. Now, honestly, the service sucks.

ATM fee - Liked it before where you can take off up to a thousand, one fee. Now you have to pay two fees just for 480 when teller is not available.

I have been with RushCard since 2006. I have been satisfied until recently. The last 6 months with RushCard has been terrible. When and if you get a customer service representative, they have no clue what is going on. Trying to get them to look up anything on my account has been like trying to kill a bear with your bare hands. I have been on hold today a total of 7 times since 8:00 am central times. Each time for over 22 minutes. I am on hold currently, and the timer is at 11.50 minutes. I just want to know where my direct deposit is. Ever since they switched to the new direct deposit, I have not gotten mine. I have had to get my job to give me a paper check for the last 3 weeks. I didn't change any info, RushCard sent everything to my employer to change, so I never saw the paperwork until this week. I am not happy by any means.

Not too happy with the change of banks and not getting my deposits 2 days early anymore.

I have had my card for a long time. It help me a lot. I am 64 year young. I pay my bills with it. I order online. It is so helpful.

Great attentive customer service. Minimal wait time to speak with representative.

I have had an amazing experience with RUSHCARD, they have enabled to use the benefits of a debit card and a credit card. My dealings with customer service have always been pleasant and prompt. I would recommend this card to anyone and I have recommended it to multiple people.

Whenever I inquire about anything, I received an immediate response.

I love RushCard. It's the best way to manage your money....

I have been a RushCard customer since 2005. Up until about 3 months ago (when they switched to MetaBank), I had always received my direct deposit 2 days early. Now I'm getting my check 2 days late. When I call every week to speak to customer service they lie and tell me that they have not received the direct deposit from my employer. I know this is a lie because I work in Finance and have authorization to send over my own check to RushCard on TUESDAY MORNING. So why am I not receiving my check until THURSDAY EVENING?! Even if this were a regular bank, the latest I would receive my check would be Thursday morning. DO NOT USE THIS SERVICE!!!

Love Rushcard. Been a customer for over 10 years and plan on 10 plus more.

Wouldn't choose any other card. Good job! Get my pay two days early and even earlier on holidays.

Why if you guys say up to 2 days early on pay my money was already sent off to me and it's not in my account?

I have had my RushCard now for over 5 years and OMG! This is the best card I have ever had. This card has help me budget so well and when they made it so you could get gas that just made me love it even more!!! I cannot spend more than I have and that has helped me live below my means which in turn has helped me save thousands over 5 years!

Thank you for your hard work.

This card has been very convenient for me and I can use it anywhere! The only problem that I see is the deposit! The moving from one bank to Another and I use to get my deposit at 6 pm every Wednesday but now they come anytime late night and that's not so convenient for me... but other than that it's been GREAT!!

My chief Complaints are... the $1 charge with every transaction not including if you're at an ATM that isn't free. Second, my balance sometimes mysteriously changes. And no one else have access to my card. Other than this I like my RUSH and I'm proud to have it. Thanks!

Very excited on how I get my money two days before my payday - convenient.

Getting direct deposit early really helps me keep my bill payments under control and paid on time. I also love the fact that I don't have monthly maintenance fees like the regulated banks do. I also like the fact that those $1 transaction fees are automatically added back to the card for point of service purchases.

This card has been a blessing in my life. Having access to my direct deposit early has been amazing. Great job...

I think they should deposit my check at midnight not at 5pm.

I love Rushcard. Everything is super convenient. It's pretty much accepted everywhere.

I have had RushCard for years. Love it.

I have automatic deposit with RushCard. It makes me manage my finances better. I like that I can use my RushCard anywhere and I never had a problem using it. The reload locations are also great as my daughter can load money into my card when I'm running out of money when I'm out of town. A couple of years ago, however, when I had put my taxes into my Rush account, my money was fraudulently compromised. But, they were able to rectify the problem. I would recommend them to a friend.

I have been a customer for a very long time (since 2012), never had ANY problems until now. The direct deposits are not coming in a timely matter as in the past. When did they get such a low limit on how much money you can withdraw within 24 hours? Since the switch to the new bank, I can't even access Text Alerts! I have called several times and no one seems to know what's going on. Never thought I would say this, but this maybe the end of my relationship with RushCard!!

No complaints, even when I experienced a problem with a vendor, RushCard was able to resolve issue.

RushCard has too many fees. I had 33 dollars on my card that I needed to take off and I could not take it off because it kept telling me insufficient funds and when I called and spoke to a customer service rep, she informs me that RushCard has all these fees that's why I could not take the money off the card. I will be cancelling this card.

I've been with RushCard for seven years now and I've had an awful experience with them. I'm still waiting for them to send me a paper about a dispute that I made for the first time since I've had the card. I am angry with this experience although RushCard has helped pay bills for the last couple of days.

I did a cash advance at Bank Of America. Had them pull my entire paycheck off and deposit it into my account. Something went wrong on Bank Of America's end and they voided the transaction. I called RushCard to explain to them what had happened. They told me my funds were put on hold for ten days. Mind you I have four children at home. There's 2.11 in my account. I've been with RushCard since 2010 direct deposit from my job the entire time. I explained to the rep that-that was the only money I had. She let me know that there was nothing she could do to lift the hold on my fund. I have to go ten days with 2.11 in my account. I'm a single parent "what do I tell my hungry children." :-( I'm going to cancel my Rush Card account as soon as my ten days expire.

I got Rushcard when they were just starting with direct deposit. I've been able to manage my finances better. I just wish there were other types of plans, though. Nonetheless I would recommend Rushcard.

I lost 104 dollars - it's bull then they cancelled my card so I can't call. They said I'd know something in two weeks. Well it's been month. I needed my money. This is a bogus card - you can't call, talk to none without a card number so wtf. You supposed I asked for the order to be stopped it's nuts so now I've heard nothing so what good does it do to have it if you can't keep stuff from happening.

I used to absolutely LOVE my RushCard. I've been a member since 2004!!! Now I'm a little upset because they switched to only $500 daily withdrawal limit from an ATM. The reason I liked this card rather than a bank is because of the different usage versus a bank. Now it's the SAME as a bank's withdrawal limit.

On May 11th 2015, I called Rushcard because I had my account hit for 2.14, at Popeye's Chicken in Miami Beach Florida, and I live in Kansas. First I called Popeye's chicken and they stated that the card was used at the drive thru. Luckily I only had that amount on my card. Anyway I called Rushcard and they was able to cancel that card right away. They gave me an option to have it overnighted for 30.00, or they would mail me the new card and it would take 7 to 10 days. I get paid every two weeks so I wasn't too worried. I just told them to send it normally. I went on with life thinking it was all taken care of.

I have been with RushCard for over 2 years now, never had a problem with my direct deposit until they switch to Meta Bank. I use to get my payroll deposit on Wednesday at 5:30 EST now my deposit are starting to post to my account after 11 pm EST. I also sign up to receive my child support payments on my RushCard. I was receiving my Payments every Friday at 06:00 PM EST until this new routing number, now I receive them same day State of Texas would post it to their debit card. If I would have known this I could have stayed with State of Texas Debit Card. Rushcard is not honoring their brand to their Value Customers. When you call customer service they act like they don't see the deposit or clueless about when the funds will post to your account. I am really considering going to another company.

I'm in love with my Rushcard. My friend recommended it to me. I am able to manage my finances better with it especially as I learn how to reload it. I use it to pay bills and make online purchases. Everybody's been very pleasant at Rushcard. I never had a dispute with them. Their customer service is very excellent. I would recommend them.

I stopped my direct deposit after you decreased the maximum daily withdrawal amount to $100. Who are you to deny me access to my money???

I am a trusting, 60ish year old lady, totally disabled. I have had, and use regularly, this life altering, stressful, unprofessional thing called a RushCard. I have had my Long Term Disability checks directly deposited for almost 2 years. A week prior to traveling out of state, I phoned RushCard to reassure my account was alright. I had received a scam call, so phoned to be assured all was well. I was told it was not RushCard that called, but everything was just fine with my account. As we were saying goodbyes on the phone, the RushCard agent suggested putting a "secret word" on my account in case anyone tried to gain information from my account. I asked how we do that, she stated she would simply ask a series of questions, that was quick and easy.

I’ve had a RushCard since they first came out. The only benefit I saw is that with RushCard, you get your pay deposited sometimes two days earlier versus my other card. However, I really wish that they would do overdraft protection if you have direct deposit. I wish they had that because I really don’t like my other card's monthly fee. It’s much higher than what I pay on Rushcard. But I had to cancel some of my money from RushCard to put it on my other card as my back up. But I still like it. I just got a new one the other day and I’d recommend them to others.

I learned about Rushcard through my son. I have direct deposit and I use RushCard often as my ATM. I'd recommend it.

I called 4 times and I got hung up all the time. They blocked my card without my permission. Now they are holding my money hostage. Can someone stop these people from doing this. I work hard for my money. Someone should go to jail.

It’s been an inspiring experience. Using direct deposit I get my money a day in advance. I had no problems everywhere. Every time I have a question, I call their staff and they’ll be more than glad to answer. They’re very polite while they’re doing it. They’re not like some other places where you call and they’re rushing to get you out of the phone. They will take their time to answer all your questions. The guys at RushCard have left me at awe with the service.

Rushcard has allowed me to do everything online. I like the 1% cash back that they are offering on every credit card purchase at the moment. I use it for direct deposit and get my check most of the time two days earlier. It is great and has been working out. Their staff has been very pleasant and the people that I talk to are pretty knowledgeable with what they're doing every time I call.

I was able to use it to pay my bills and make online purchases. I feel that I’ve been able to manage my finances better. Recommended.

The $5.00 issue has been resolved after several hours of calling and hang-ups. As for the service overall, The Rusch Card is not as reliable and trustworthy as I grown very use to for many years. I am not at all happy with the changes that resulted in a $5.00 error as well as being paid very slowly on my direct deposits, and being lied to by the agents. I never had any issues nor felt worried about my money like I do now. The trust factor is very low for me. I have learned there are many others who feels the same way and has also designated not use the card on an everyday basis.

They helped manage my finances and the people that I talked to have always been courteous, kind and they always go out their way to help me. And anytime I have any problem arise, they handle the situation. The only thing is that I noticed they do take a bill out for every transaction. Because before it was all free and there was no extra charges. But in a way I understand that and I would still recommend them.

Is dispute form and now freaking got an email from you saying that you needed more information to assist you in the investigation of someone stealing my card and withdrawing 440.00 dollars from my account at a ATM in OKC. It says, complete the attached dispute form and return to you within 10 business days from the date of this letter. I have been trying for 4 days to get a hold of this dispute form and no freaking luck. I need help now. I only have a few days left. Help me please.

I was ready to call the payroll company to get the trace number Rushcard asked me for, but 12 minutes before the payroll company office opened, I received a text message from Rushcard that my direct deposit, although five hours later than when they used JP Morgan Chase Bank, processed on my account. My initial complaint stands with regard to delayed processing by MetaBank, but my issue is resolved.

My mother told me about Rushcard and it helped me with my finances. It's good to carry my own money in a card and its benefits is better than having a credit card. The overall experience is great. Rushcard is better than any other card or a known brand of card that's out there. They work with you and they've been good. I just love the company and the card.

I have been a with RushCard for a while now. Ever since they switched banks deposits are taking longer and nobody can give you information. When I talked to customer service they keep repeating themselves. ESPECIALLY when it comes to how they deposit the funds as soon as they receive them. I am greatly disappointed in how they are doing things now. They need to start telling us more information besides sounding like a bunch of robots.

My card has been blocked for two weeks now. I have been sending in documents to verify my address. Everything keeps coming back invalid. I have spoken to numerous of supervisors and I have gotten nowhere. I keep asking for a direct line to a corporate office and no one gives me one, stating they only talk to corporate their emails. I need my card unblocked today. I have bills I have been falling behind on due to this issue. Please help ASAP!!! I have been with RushCard for 5 years and nothing like this has ever happened to me!!!

I've been with Rushcard for a long time. It's easy to manage my finances and it's more convenient because I can do everything online. I pay, do purchased with it and also rent. However, it's very difficult to rent a vehicle with the card. But overall it's satisfying and very convenient.

I haven't had a bank account for years, just the RushCard. Since using it, I get paid two days earlier from my job and I get my taxes two days before it's supposed to come. It's a big advantage as I don't have to wait in line any more. I'm always shopping online with it. I also liked that they came up with a different color option for the card. When I first got it, it was the pink card but now, I've got a purple one.

RushCard is a nice card and I like it a lot. I use the card for my direct deposit and I keep it mainly because they release my payroll check a lot earlier than everybody else at my workplace so I get paid three days before everybody else does. It's a whole better than dealing with banks right now. It's just like a regular debit card. So I'm satisfied with everything that they offer.

I found a purchase for $6.73 from an Exxon that was made while I was at work. My card was in my pocket and NO ONE has access to my card. Nor my pin. I had just gotten paid and they could have gotten more. I called to dispute the transaction and I spoke with **. He said I either had to admit I made the purchase or he would be forced to cancel my card. I said, “No do not cancel my card. Let me speak to a supervisor.” I was transferred to ** who informs me my card is already cancelled. I get upset and asked her to put me through to a supervisor. I got ** who was indifferent to my problem. Told me if I wanted access to my account faster than the standard 10 days then I can pay $30.00 dollars and they would FedEx it. Heck No. So I asked for someone above them. ** told me “I will transfer you but you will get the same answer." I said, “Thank you for your prediction but I'd rather speak to someone else.”

Rushcard is my first prepaid debit card and I enjoyed it so I stayed with it. My transactions are covered and I have no problems with it. I can use it everywhere and I use the reload locations.

My card got blocked, after receiving my replacement card I paid $30 to get to me quicker. $301.00 was taken off my card saying western union reversal/cash deposit. I got in touch with western union and they said they sent email to release my funds so I can get my money, but still no response. I called rushcard, talking to numerous reps, and finally someone listened and got it sent to escalation. I've been with them for 4 years and I never had an experience like this... still waiting on answers. I also swear I wasn't the only one that got $301.00 taken out the bank... what's going on with this?? Keep in mind I have a card I paid $30 for that's blocked for no reason.

My friend recommended Rushcard to me and my finances have been doing very well since using it. I get my money early so I can pay my bills a little earlier than I have to. I usually use direct deposit with it and it's also convenient that I can pay bills online. Also, everybody that I've talked to was very friendly. They solved the problem and it made my day. It was an excellent experience.

I haven't had any serious issues with customer service. Every time I call, customer service always have been courteous and knowledgeable. Keep up the great work!

I am livid. This is the second time it's happened. I have been a customer of RushCard for quite some time now and I don't understand how they can be so callous with their customers. I have a hold on my account but the merchant released the funds several days ago. I call CS to ask them to release the funds -- they give me this whole run around about I have to send a letter on company letterhead, include certain info yadayada. I had already sent them the email from the merchant stating the funds were released but Rushcard is still withholding my money.

Rushcard has helped me a lot to save money and buy stuff when I want. I use Rushcard to pay online bills and purchases as well and it's easy as 1-2-3. It has been good.

I have been with Rushcard for years. I have not had too many problems with my account, but here lately the direct deposit has not come in a timely fashion. They should not advertise that they will give you your deposit two business days early and not deliver on that. They changed banks and routing numbers and if that is the problem they need to say so. When you call the customer service reps are clueless. They can't ever give you any information. They repeat everything that you see online. They are not helpful at all. It is almost 1:00 in the morning and still nothing.

I like my Rushcard. It's pretty easy to use and I've been able to use it to pay bills and make online purchases. I usually do direct deposit on it as well. It's really hassle-free.

Three weeks ago while out at dinner with my family I went to pay my bill and to my surprise my card was declined. I knew I had the money available and there should be no reason it wouldn't go thru. I decided to call RushCard to see what the problem was. I was told that there was suspicious activity on my card and it has been blocked. While I appreciate them looking out for me it would have been nice if they would have informed me that they blocked my card. So I sat at the restaurant with my family in tears as I had no way to pay for the dinner that I just enjoyed.

I have been with RushCard for over 6 years. I had 2 accounts with them and this is the second time my card had been compromised. I had a total of $970 worth of transactions made on my account through Google that I did not make nor gain from. RushCard told me they denied the claim because my card was in my possession. Mind you those transactions were through Google so whoever had my information did not need to PHYSICALLY swipe my card. Their customer service sucks, they were not helpful at all. When I tried to talk to someone to get more info on why the dispute was denied they told me they could only give me a FAX number. I guess I have to get a lawyer to get my money back. I would no longer be a RushCard member. Good luck to anyone that continues to give them your hard earned money, you will eventually be a victim too!

I filed my taxes and had my refund amount of $4,990 deposited onto the RushCard. I had received my card on April 11, 2015, and on April 12, 2015 I went to an ATM and it was blocked and didn't let me get any money out. I have sent all information that they have asked for including bills, social security card, I.D., marriage licenses, and birth certificate. Today is May 7, 2015 and I have yet to still get my card unblocked. They will not close my account and send me a check. I get the run around from people overseas who can't even speak English, much less answer my questions. This isn't a small amount of money. I am very dependent on this money. I'm a single mother of three and this company has caused nothing but stress and has stolen my money. Please help!

I am a loyal customer to RushCard. Recently they changed banking institutions and notified direct deposit customers of the change. But something is wrong because now I get my direct deposit extremely late. RushCard should investigate because this can be problematic for current customers.

After speaking to Morgan at the corporate office, this was taken care of. RushCard has gone above and beyond what I expected while following up on this matter. Taking the care they gave me since this complaint into account, I have to upgrade my rating of RushCard!

I have been with RushCard for over 7 years. I have never had any problems till this year. The most recent one is when looking through my transactions I noticed a 400 withdrawal from my account that I did not do. I filed a dispute and was told a week later they investigated it and they weren't going to refund my money. They investigated it for less than a day. I don't understand how a 400 withdrawal was made from my account when I had my card so I am starting to think that no one really withdrew it RushCard did. I am looking into getting a lawyer and don't understand how they keep getting away with this.

I am reading the complaints regarding the RushCard direct deposit alerts. I did receive the email and text messages alerts. I think I received a total of 20 altogether LOL. I have been impressed with the integrity of RushCard and their reliability. I've been a RushCard customer for about 5 years now. I purchased RushCard because I have a daughter in college and it was the easiest way for me to get money to her. I would transfer money from my card to hers.

Had the RushCard for about a month now. Not satisfied with it and switching to a new bank as soon as I get paid again. Pros: Get your money a day early (if your employer supports that system); Direct deposit is free; and Occasionally they give promotions to new customers. Cons: Steep fees for card usage ranging from $6-15 per month; $3 card reload fee; Disabled point of sale cash back. Forced to use an ATM to withdraw cash; The map of their free ATMs is sometimes completely erroneous. The only surcharge free ATM listed near me is for a location that went out of business a year ago. Moneypass is quick to add new locations to their map but almost never removes old locations even after being informed; Terrible customer service.

This is the first time since I've been a customer with RushCard, that my direct deposit has not posted at 5 a.m. on a Tuesday. This is bs... My direct deposit has never been late but since they changed the bank over and changed routing numbers, all hell has broke loose. I've been a customer for over 2 years and if I can't get my payroll early as usual I'm changing to another card.

This is the worst service ever. I called to dispute a charge on my card and my card has now been compromised, with it being compromised I have no access to my funds in my account until my replacement card comes in. That's a inconvenience to me because now I'm going to be late in paying bills because Rush doesn't have any other options for their customers to have access to the funds in their account for times like this. This has me reconsider my account that I have with Rush, and I will be switching to another company that will allow you to have access to your funds when there is a situation as to when you have to report your card lost, stolen, or to dispute a charge.

On April 29, 2015, $263 was taken via ATM withdrawal from my RushCard. ONLY I NEVER MADE AN ATM WITHDRAWAL. I tried calling the RushCard Customer Service Number (866-787-4227) MULTIPLE TIMES and was unable to get a live person on the phone to gain information on this transaction and to file a dispute. I waited until the next day and still was unable to get a live person on the phone. I am now out of $263. I have moved my direct deposit to another bank because at this point I don't feel safe with RushCard.

I had two transactions post to my account on 4/12/15. I called to file a claim. Was emailed forms to fill out and email back. I followed the instructions and was given the questions by phone. Answered them correctly. Was advised that I would have my money in 7-10 days. Of course I called ten days later and was told they never received the forms and the number provided on the forms was incorrect. Not only have I been on hold for hours at a time to be disconnected NO one speaks correct English. I have been on hold for 45 min to an 1 hour to be disconnected or given the runaround.

I've been a RushCard customer for a while now. After using the card for a bit I decided to have my bi-weekly payroll funds deposited to my card. I was so excited when I received a text message on a Wednesday evening telling me my Direct Deposit was early. This then became the normal. Every Wednesday, like clock work, I received my payroll deposit early. My mother then needed a card, her job would no longer be cutting paper checks and encouraged everyone not affiliated with a bank or credit union to get a prepaid debit card. I referred my mother to RushCard. She had a heck of a time getting it. The first RushCard she signed up for never came. This presented a problem.

My card was misplaced during a recent move. I logged on the website to block my card just in case it really did get lost in the move after a few days of not being able to locate it. Once I found the card, apparently the block was irreversible online. It seemed odd that you can place your card on block in a matter of seconds but you have to call & speak with a rep to get the block removed. I have been calling RushCard since 8 am this morning & it is now 4:30 pm. I have sat listening to the elevator music for increments of 45 minutes on numerous attempts & after calling about 4 different numbers associated with them, I have not got an answer yet. It's almost like once your card is blocked, your calls are sent to a dead end or something. One of the attempts I even got asked to do a survey asking about an experience with the customer rep that hadn't even answered the phone.

I have been with Rush since 2010. I never thought prepaid cards went into overdraft. As of today my account is in the negative $128.89. How & why? I've called twice and haven't spoke with anyone. On hold a total of 35 minutes. I need an accurate explanation. I've trusted this company with my direct deposit to ignored and charged a ghost overdraft fee.

Rush card was able to resolve this issue! I wish it wouldn't have went this far, but they did take care of me and also given me an extra bonus as well. Thank you rush card for taking care of this matter. Thanks.

RushCard caused a lot of issues with the change of banks and routing numbers for those that use RushCard for direct deposits and direct debits for billing purposes. We were not properly notified via certified mail or email prior to this change going into effect and I do not like how they were able to contact employers asking them to make changes to my personal file. RushCard needs to do a better job of notifying their customers about IMPORTANT changes such as this. This now has caused an issue with a deposit I am waiting on since Monday, April 27th, 2015.

Within the last month, I have had to speak to a CSR and both times the service was less than desirable. The first call, the CSR was so rude that I asked to be escalated. She promptly abandoned the call. The second call, it was clear the CSR was lying through her teeth. She couldn't stop stuttering and offered no viable solution to my issues. Secondly, RushCard advertises that your account will reflect your payroll direct deposit TWO days early. Sorry, that is false!!! In addition, they have held a disputed charge for a month and will not put that amount back into my account. Even though the vendor has contacted them and proven that the charge was made in error. I have yet to receive the text messages of my card activities!!!

I am not a person who typically bashes a company. However, I'm experiencing the absolute worse situation with RushCard. I typically get my paycheck direct deposited onto my RushCard, which I have been doing for almost 2 years now. It usually posts on Wednesday at 7 pm EST. But this is not the case today. My job has released funds to this company and I have yet to get it posted on my account, and it is now Thursday, 8:20 am. I have contacted RushCard all throughout the night only to sit on hold for hours, to be disconnected and to get several different answers.

I've had RushCard for about 2 years now. I get paid on Fridays from my employer but since I get early load, it's every Wednesday at 7 pm. Today it didn't come so I called customer service and waited for a rep for 37 minutes. When I finally get someone they tell me my employer didn't pay. I know that's not true because a coworker also has this card and said she didn't get paid or her mom who doesn't even work where we do. So by putting two and two together I figured RushCard effed up pretty badly and everyone was calling in.

So RushCard made a bank change… and now our direct deposit has changed. I usually get my deposit no later than 6:45 pm. I called them at 7:30. Called my employer. Guess what, we won't get it to the pay day. Smh. I will be canceling.

I love RushCard! I have been a customer since the early 2003. I recently was taking a trip to California and called Customer Service to inform them that I would be using my card there. The customer service rep assured me that it would be fine. He put my mind at ease and was very knowledgeable. Everything was fine!! Great Customer Service!!

I use RushCard now for my allowance. I'm able to use it everywhere, online, and to make withdrawals and it's convenient.

I have received Social Security benefits for over 5 years on my RushCard. Never any issues. I get the payments early and have had no complaint until now. My benefits from SSI are being suspended because of RUSHCARD!!! Upon logging in to my RushCard online account, I noticed a box stating RushCard had changed their banking and account information, and was notifying employers of this change for all direct deposits. Immediately I checked all of my emails to see if I had been notified of this change...no. I save everything I get, and nothing but reminders and ads from them. Called RushCard to get information, and was told that they would just transfer the upcoming deposit to the new account, and that we should call Social Security and provide them with the new routing and account numbers that I was never notified about.

My husband and I both have RUSHCARDS that we "thought" were a great idea. We've been long time cardholders with Rushcard and cannot ** believe the ** we been experiencing. First off my husband tried to withdraw $700 off his card and was denied (over $1000) on his card! Went to Chase bank and tried and was Denied again due to being over his daily limit!! He had not used this card that day at all!! Called customer service and of course, get the same non English speaking foreign ** and was given a 1 hour run around with absolutely no explanation for why his card declined!!

My direct deposit hit last Wednesday and last Thursday someone took my money. I immediately contacted Rush Card and advise them that I did not lose my card however an unauthorized purchase had been made. They canceled my card that evening and told me they were going to fax me a dispute form that I was to fill out and fax back to them. And so I did just that filled out the dispute form and faxed it to them. I received my replacement card today in the mail only to check the balance and for it to still be zero dollars. So I immediately contacted Rush again for them to tell me that they were denying my credit because I made the purchase.

Time went in on my paycheck. RushCard was three days early. I was impress. But on one pay period because time went in on Thursday and it fell into the weekend, I just received my check the day before my payday not three or two days before. Because of that I was broke for that whole entire weekend. My payday was really on the 22nd but instead of receiving it on the 19th or the 20th I received it the 21st instead.

Twice now my money has been stolen from someone getting my card number in another country. First time it took a couple weeks to get it back and now the second time I've gotten the runaround, I have been blamed for using the card to charge 21 charges over what was on my card. Seems no one at the call center understands English enough to hear the part where the card was hacked and we didn't make the charges and have proved we didn't. I have been told it was my fault for using Amazon, and when I asked if I could have the money sent to my other card, that I got back from making phone calls and sending email to the companies the fraudulent charges were made at, I was told no the acct is blocked.

I have had a RushCard for about a year. At first I loved it. It seemed convenient and perfect for me. And THEN I find out while wondering where the eff my direct deposited paycheck was, I see a notification on my app saying that they were "updating" their direct deposit blah blah. So I call and a rep tells me that they sent emails to customer employers stating that the routing information was changing... Employers? As I explained to the rep, I'M the customer NOT my employer. That's my HARD EARNED money and they don't have the right to mess with it without contacting me! I get a MILLION stupid emails a month from RushCard telling me how to reload my card, etc but when this happens I am not notified?! This is UNACCEPTABLE! I have a RIGHT to know that the company is making changes that will affect me so that I can PROACTIVELY handle accordingly.

I've been a RushCard holder for the last 6-7 yrs. It’s very convenient. It makes things easier as far as direct deposit and I like the idea of being able to receive my direct deposit early. Also, customer service is very helpful and friendly. Those are a lot of reasons why I choose to stay with Rushcard. The only drawback that I have is when I try to make a withdrawal, I’m limited as to what I can take out.

I can't believe this company exist. I had a strange feeling about having my tax return put on this card. So I get my card and activate it two days later when my return was on my card. Thank the Lord I went grocery shopping and then bang, the next day my card was BLOCKED. On a friday at 4:30 pm. Horrible. I call customer service whom I had talk to plenty of times about various things but when I call about my card being block, the guy tells me to upload my dl, ss, and bill via phone which they will receive immediately or fax which will take 1-3 days. I said "I will upload it via my phone", he said "No need to rush because corporate is closed right now and will not be open until monday", OKAY great. So monday comes around, I upload everything dl, ss, phone bill, lease, and 1040 tax return so they can release my money. After reviewing all the horrific gross stories about them keeping peoples money, I wanted to be very cautious. So I sent everything.

It is so helpful to get your money a few days early. Just when you think it's the end of the road, here comes that direct deposited. It make your bills payments look good on your behalf, when your bills get pay before the due date.

Three hundred and three dollars was taken off of my RushCard and I didn't do it. I filed the dispute and three days later RushCard told me it wasn't no error. I know it takes more than 3 days to go for a merchant to contact RushCard. I am so disappointed with RushCard. I work hard for my money and for a RushCard to say that it wasn't no error when I know that there wasn't a full investigation done. I been with RushCard for almost a year thinking about closing out my account. I would not recommend no one to use RushCard.

A great company to get a unsecured credit card from to help build up your credit.

On 4-15-15 I was trying to delete my wife's old contact that I had in my transfer money contact. As I was trying to do so I got a box that pops up saying error so I refreshed the page. After refreshing the page I noticed that my balance was very low. After checking my account when it popped up error. It had sent 26.00 dollars 7 times to the old contact I was trying to delete by the time the phone refreshed. The 189.00 dollars that system sent was for light bill that are now off due to RushCard not fixing their mistake.

I have Rushcard since 2003. I don't use it much anymore because I have credit union account. It still works great when my kids need to make purchases that I don't want attached to my account. The experience has been wonderful!

I had a good experience when I had Rushcard years ago.

I was charged 3 atm fees which should of never happen because I went to the atm location on their website. Have been waiting since monday. I already sent over my information and my account is in the negative because of rushcard. And have called cs and they can't do anything.

On March 29, 2015 I received a rush text alert stating my card had been blocked and to call. So I called in and the representative told me there was a suspicious transaction on March 28, 2015 at 9:42 pm for the reason the card was blocked and he said I would have to wait 24 hrs until I could make a dispute so I waited 24 hours and made a dispute on March 31st. After making that dispute and was informed I would receive an email 1 to 3 hours to get the dispute form so that I could sign no form was ever sent so I called back and same thing was said again on April 1, 2015 but still no email. Another call on the 2nd to give a fax number instead to see if that would work but still no fax. I had done got fed up so I made a complaint with the Better Business Bureau and after that complaint was sent over to RushCard then finally they faxed the dispute form on that Friday April 3rd which I signed and sent right back.

On April 10th, when I tried to use my card, I called customer service and was told my card had been compromised. I was told I needed to send my id, ss card and proof of residency. I did, now it's 4/15 and I'm still sending more paper work. I don't know what else to do so I called BBB.

A email was sent to me stating “next load on us! We will reload 4.95 back to your card within 14 day if you load your card before April 30, 2015.” I called them to find out when the reload reimbursement will take place. They say they are advertising no such thing! But I have it saved in my email. Wow, after having this card for over 3 years they are going to lie about 4.95 really!!!!

I went to get money off ATM and my card was block with no notice April 11 - I use 3 different ATM... I called. They had me to fax SS, card ID, and a utility bill - I did. Then they tell me I have to wait a week to receive a check in the mail. They won't provide you with no information. I will get a lawyer and sue RushCard for this embarrassment. I can't pay my bills. Russell Simmons will pay for this... Unsatisfied customer.

First, I had a hotel stay last week that was paid for IN CASH. My card was given in case there was a problem. This occurred on April 4, 2015. The transaction was a total of $123.10. I called the hotel on Monday, April 6th to verify my card was credited. They told me it was. I called on TUESDAY, April 7th. I spoke to customer service. I was told I would have the credit no later than April 10th - 3-5 business days after the credit was issued. Well guess what, today is the 13th and viola, no credit. And the idiot in your customer service says it should post sometime next week. WHY was I told on Tuesday I would have it by Friday??? It takes you 2 minutes to send MY MONEY away, and you make no reasonable effort to get it back to me within YOUR stated time frame. This is completely not acceptable. Why not tell me on Tuesday what needed to be done to get my money back, by Friday, like you told me.

My card was court ordered blocked in October 2014 I went to court and resolved that situation and my card was Court ordered unblocked in March 2015 as of today, a month later, rushcard has not unblocked my card so I can get my money and be done with them. I was told to fax over the documents stating that the card is to be unblocked and it would take 1-2 business days to get my card unblocked. I have called every day since March 12th and nothing has changed. I explained to the customer service representative that rushcard is violating a court order by not unblocking my card. I was informed that corporate handles blocked cards and my account is still being reviewed by a corporate representative named **. I cannot personally talk to **, they won't give you corporate direct number.

On March 17, 2015 I was unawared that my card was block until I went to an atm trying to pull out some of my money. I called customer service a million and ten times AND none of them can barely speak English. They told me I need to send a copy of my social security card, State ID, paystub, banking information, and my IRS state and federal check. Went straight to my RushCard so when I sent them all my documents they telling me it's invalid so now they telling me to go to the social security office to get a letter as proof of address when they don't do that. It's like asking for the impossible so I had to apply for a social security card that I don't even need.

I advise any one to not get Rush Card pleaseeee.. I had my card stolen 03/21/15 and money was taken off my card at the ATM. I called Rush immediately after I recognized that it took place. The card was blocked. I then had to wait 7 full days to get another card in the mail. They then told me that after 10 days I would get a provisional credit while they continue the investigation. Well 3 days later they said they completed the investigation and from the looks of my transactions it was valid. These people did not even contact the store, ask for video, picture proof or nothing. They simply went by how many transactions was made on my card.

Experienced hardship after Reported card lost when I got off of a bus on feb 25th 2015. They placed block on card, advised me new card should arrive in mail 7 to 10 business days. No card. Ordered new card online, registered it and called to have bal transferred. Advised couldn't be done but have to wait for replacement. On March 24 I paid the $30 expedited fee advising that I need my SSD funds to live off and pay my rent and utilities. Card arrives fri March 27th via fed Ex. Activated it, transferred $150 to second card online then went to withdraw rent money, etc to be notified exceeded the $500 daily withdrawal limit.

On 3/19/15 around 1am (pacific time) I received a notification to call RushCard so they can release a pending direct deposit. I called and spoke with a rep that state I have a pending deposit on over $10K and in order to have the funds released I had to show proof why I was receiving the money. I thought that was very strange. I have been with RushCard since 2011 and I use this card to receive my Disability which comes from the US Treasury. Every month since 2011 I would receive a direct deposit from the same facility. The rep told me I need to send them a copy of my ID, SS Card and a letter or document explaining why I am receiving these funds and that RushCard can only hold the deposit for 7 days and after that it would be returned.

I hate calling into customer service and the call gets routed overseas. And the representatives don't understand a word you be saying and their communication is horrible. You be asking about a question and they don't even know how to answer the questions. And they give you something but you wasn't even requiring about. And when you ask to speak to a supervisor instead of putting the supervisor on representative still want to talk to you. Something needs to be done about this, Russell Simmons. Need to stop bring cheap and have the customer service here in the United States!

I have been a customer of RushCard, having 3 Visa prepaid card accounts, for over 6 years. RushCard is refusing to honor their of "provisional credit after 10 days" following the return of a customer dispute form for fraudulent charges. The morning of 2/21/15 I woke up to 33 text message alerts on my cell phone from RushCard's automated system informing me that one of my 3 RushCards was being charged in increments of $50, $30, and $10. My physical card was still in my wallet and no one has access to my card. I immediately transferred what money remained on my account to a different card in order to salvage some of my paycheck, but by that time, whoever was doing this had stolen $1700.

I had set up card to card transactions to be taken from my account every month, but the card expired so I forgot to change it so they took it off my card. I forgot to change it so they transfer it out my new account. My new card has all my money on it. Now my new card is blocked with all my money on it can't get.

Please help, who do I speak with???? My card will be expiring in a couple of months, so I called to find out how soon I get replacement cards. To my surprised, I was informed that I will be getting not only a new card but also a new number, wtf. I told them I don't want a new number. I have my accts connected to this card number, automatically taken payments out. The rude person kept telling me everything will be switched over.. I told him I didn't want a new card number, you'LL can't switch over my gas, light, water, etc... Plus I remember my #. And more importantly, what is the reason for changing my card number???? Who do I contact because I'M tired of talking to this disrespectful people, that act like they're Russell Simmons and that this their money.

Lost/dropped my wallet in February, didn't notice until I got home. So I looked for also called back where I was to see if they found it. No one found it, so I went back to look for it. I then got a text saying my card was used twice. I called to report it and stopped the card. Before I hung up I found out it was used again. Over 900$. I then filed a police report. Long story short I got the running around and talked to so many people.

Worst place to ever put your money. If you don't have to DON'T!!!! Recently just went through identity theft. Someone from Barcelona, Spain hacked my card information and purchased a flight and a few other misc. items. I first had to argue them down that I was not in Barcelona that I was in the United States. This is the first time anything like this has happened where internationally someone stole my card information. They suck and only hire foreigners that have bad communication to handle customer service. You will never get anyone from corporate unless you dig and dig and dig and even still its useless.

My tax refund was loaded to my RushCard. That was my first mistake. Unfortunately that was my biggest mistake I ever made in my life.

I have been a customer with RushCard for several years now. I am livid and horrified and the customer service I have received over the past few days. Here is what happen. It started when I went to my own financial institution on 3/13/15 to do a cash advance utilizing my RushCard that my entire paycheck direct deposited to. I went into the bank and tried to withdraw $1,900.00 to cover my car payment and rent that was due. My transaction was declined even though there was $2,300.00 in the account. I, at that point, called into RushCard to find out what the issue was. They informed me that I could only take out $1,500.00 over the counter and $500.00 from the ATM within a 24-hour period which is some new procedure. In the past, I have been able to modify my account and remove all funds if needed. I proceeded to the ATM, I took out the $500.00 for my car payment. I still needed the additional $1,400.00 to cover my rent.

Blocked my card for no apparent reason that I have a son that's in the Georgia Department of Corrections. Card in my name - I have had this card for close to eight years. Because my son asked me to transfer some money to another card they blocked mine - told me I couldn't be a customer anymore because the other card holder was another inmate. Question why can't an inmate have a card? How does a family save money for their love ones that's incarcerated? And last but not least how can my card be blocked - I'm not the inmate my son is?

The Rush Card company is full of crap. They will trick you into spending more money thinking you'll get rewarded for it and you don't. I got an email from rush card on 02/12/2015 telling me it’s my lucky day. The email says If I spend $500.00 on my card between then and 03/31/15 you will get $15.00 by the 1st day of the next month as a thank you. LIES LIES LIES!!! I spent $2000.00 on my card in February thanks to taxes. I called rush card and asked why I didn't receive the credit. The rep says he opened a ticket for me. I was told to wait 2 business days and I would be credited.

On 03/04 I purchased a flight from US Airways. I received an error message from US Airways stating that I had insufficient funds. I knew that was not possible because I had just received a large deposit. I checked the balance on my RUSHCARD and it confirmed that my transaction from US AIRWAYS went through and there was a pending amount. I contacted RUSH card and was told that yes, the transaction went through however, subsequently when speaking with US AIRWAYS I was told that RUSHCARD is holding onto the transaction and will not release the funds to issue the ticket. Since 03/04 I have spoken with RUSHCARD on 03/04, 03/05, 03/09, 03/10 asking for assistance. Everything with them is a scripted response. US Airways had sent them a release and because US AIRWAYS did not put a contact name and phone number they rejected the transaction.