RushCard Reviews

Today is my regular payday and I was told by RushCard's CSR that they could not tell me whether or not my direct deposit has been processed or received. I have bills and the fact that all MR. SIMMONS can say is that he will pray for the people affected or if they Tweet him he will call them personally. This does not fix the problem and all the company can say is that our money is safe, while how do we know that if they can't even tell me whether or not a deposit is processed or received!

Like so many others, I have no access to my funds. I have 4 RushCards and all have had issues. I have 1 that $25 has disappeared into thin air and had another that was holding on to the $168 I transferred 2 weeks ago. With all the hassle going on, I went to try and withdraw the funds and received a decline from the ATM and now that $168 has disappeared. Trying to call Customer Service is a waste because the call is just disconnected. I sat on hold for 2 hours yesterday and no answer. This is a disgrace and very unfortunate. I almost lost my vehicle yesterday and now I have no clue what is going to happen with my direct deposit since it is too late to stop the load. I have been a member since 2006 and after this I will never ever use this service again. I hope I am one of the members who receive a call from Russell Simmons!

If I could give this place a zero I would. It's been 9 days with NO money and no answers. This is unacceptable, there's no way this is for a "system update". RushCard is hiding something. I have bills. I hope the employees of RC are looking for another job.

Our family has been without money for about a week now, with no answers. I have been a member since 2009 and I will never use this card after the treatment that we have received. People are hanging up in our faces, they are being very insensitive to the fact that thousands of us have no money because we simply can't access our funds, for the second week. Imagine how our families are feeling right now? Do not trust this company with your money, that's all I can say.

I can't log on to my account. My money was deposited on my card today. I tried to use my card, it was turned down. What is going on? I need my money, I work hard for every penny I make... Please I been with RushCard for years. Please I need your help. I need you to fix my account. I need my money on my card. I have bills to pay...

I use to get pay early. I was just wondering what happened.

I've had a wonderful experience with RushCard and their kind of service. My questions are answered in a timely manner. I've had no difficulties paying bills or purchasing online. I use the direct deposit to get my disability certificate and when they say they got all the money there, it's always there. My RushCard is safe and convenient.

I, like many customers with Rushcard, have been having issues getting access to my money after they did some kind of a system upgrade. To top it all off, the balance on my account is incorrect because it is deducting money from my account without being able to do anything about it. I have not been approved for one transaction and this is ridiculous.

Two weeks ago RushCard did "maintenance" on their computers and crashed their systems. I have never had a problem receiving my state unemployment until last week when it took 3 hours for a supervisor to tell me that even though for 10 months money has gone into the same account between 1 and 1:15 pm est. When I was speaking to him at 5:30 est there was no record of my money. But I would be placed on a list of needing it immediately as I explained my son needs medication every Monday. The dose is based on the previous week and I was unable to get his medication. My car payment is also due Mondays creating a $35 overdraft fee. I was told this would be fixed this week. Needless to say I have been on hold for a supervisor for over 2 hours. And now they have a b.s. rule that you can only get card information from the cards phone number???!!! somewhere. Here there has to be a lawsuit and when someone finds it count me in!!!

It's been 10 days. I haven't received my new card which was ordered on Oct 9. Was charged $30.00 to have it rushed within 2 business days. Still don't have it. Can't get in touch with anybody in customer service. I'm highly disappointed.

Hello, I been trying to get a hold of a person. My card is saying it's not activated anymore but I have deposit put on my account. 10/15/2015 try to go online to access my account. Won't let me. I call and call. I get hung up on. I facebooked them, twitter them, emailed them still nothing. This is not a way to do business. Now my phone is off and no gas on my car and had to go to food banks to feed my kids over this. I been with RushCard since 2010. This is not acceptable. Oh yeah and when I emailed agent@rushcard.com they give me a ticket number **. But no one tried to call me or email about issue.

I am the employer who process a direct deposit into my employee's account. My employee had not activated her card prior to the deposit. She called the 800-207-4109 to create pin, per instructions she went to add money to the card at MoneyGram. She added $20.00. When you look up her account it shows both her direct deposit and MoneyGram deposit has posted. Yet her activation is still pending. When try to call and get assistance, the automated service states they are transferring you to a member services agent.

I've been a customer of RushCard for over 5 yrs and I'm mad as hell. Not able to get money, transfer or review my account. I'm not able to pay my bills. I'm gonna get all my money out of RushCard as soon as I am able to access my account. Boy oh boy, am I pissed.

I understand they started an update last Monday 10/12/15 but since then, nothing has been correct. I called because I was concerned my insurance payment was not showing and it was showing paid on my insurance account. 3 different customer service reps continue to tell me I have a zero balance and no such payment to my insurance company has been made. I ask if my check will hit on time as normal this week, I was told they couldn't tell me; to use different means if I had the option.

I had to go away on business to Las Vegas on October 12, 2015, and upon my arrival, I reloaded my card in the amount of $500 at the register at a nearby CVS. The receipt I received from the store indicates that the money was reloaded successfully, however when I called Rushcard, (waited literally 1 hour to speak with a representative) there was no record of the reload. It is now October 19, 2015, and my money has yet to appear on my card, despite the fact that the representative told me that she was escalating the issue. I am very disappointed with Rushcard. Someone must do something about this. This is not a good way to do business. I have bills and everything is being declined left and right. I am thinking of speaking with an attorney to see what my options are, because it's unacceptable that Rushcard has not yet resolved this issue.

My account is set up for direct deposit which I'm supposed to receive my check two days early... I was due to receive payment on October 14th. Here it is the 19th and I've yet to receive my direct deposit or an explanation to where my funds are :-(

My check was deposited on Fri 10/16 although normally it is deposited the morning before. No big deal. The day extra is a courtesy whereas Fri is my actual payday. The problem is I lost the card that my check is deposited to but I lost it because I accidentally threw it in the garbage. I didn't really want to get a new card yet I was just going to transfer the funds to my other RushCard and get account through a bank. Unfortunately because they screwed up their system I can't transfer money anywhere. I want to send a check to myself through bill pay but I can't talk to anyone to verify the check will actually be mailed in a timely fashion because I can't get through to anyone. I don't want to set it up and create a bigger issue AND have my money unaccounted for.

I have over $1000 being held from me. I can't access my account or my funds. I'm on the verge of being evicted and having my car repossessed. I'm losing wages due to my limitations of gas. My child is sick and I can't get him to the emergency room because I have no gas. Customer service is not helpful at all.

I have not had access to my account online, or by phone since this Oct. 11 upgrade to the system. When I call the Customer service I get no one on the phone. When given the option to speak to a representative all of sudden I get hung up on, so therefore I can't any answers as to when will this matter be resolved. I was up until now please with my RushCard service, but since this has happened I will no longer be an RushCard customer. This is no way to treat Loyal customers. This is so Unprofessional.

I am very upset, mad as hell! I have been a RushCard member for going on 3 years now and have never been as disappointed with this company as I am right now due to their "system update." I have so far acquired 2 late fees and am on the verge of losing my apartment due to non-payment of my rent. I have ZERO access to any funds in my account and I feel like I am being robbed right now. I call "customer care" and after hours of wait on hold the reps that answer are so inhumane and don't even try to help. This is not any way to treat people who are trusting you to handle their money. I am so frustrated and upset. THUMBS DOWN for RushCard!

I've been a member of Rush since 2005. This upgrade failure is a disappointment. I still cannot access my RushGoals to transfer money to pay my daughter daycare. My account still do not reflect the correct balance. I have cancelled my service with you all and encouraged my friends to do the same.

Since October 11 my online services have not worked. When I tried to call customer service they give me 1 million prompts and then when it's time for me to talk to a customer service representative it hangs up. I've tried to call every day 15 to 20 times per day since 11 October. This is really important as I am traveling and need to have a cash only bill paid as soon as possible. I am being charged per day because I am late with the payment!

I was able to use my RushCard to pay bills or make online purchases, and it’s very convenient. I can also setup pre-payments for a date, and I know that the funds will be there. One thing I definitely like about it is my pay date, since my direct deposit always goes in the day before, which is great for me. This way, if I want to make a payment, it’s always there. I used to do reload all the time, but when their bank changed, my direct deposit stopped so I was back to reloading. I called RushCard, and their team gave me information immediately, which was fine. However, it got back again, so now I use the direct deposit frequently compared to reloading. We don’t have a bank account, and RushCard is very convenient, economical, and good. It’s crazy that I have to pay the $4.95 to load, but nothing is free and other than that, I’d recommend them.

It's Oct 18, 2015. Still no money in my account. How long is this going to go on? I need my money, as we all do. I call customer nobody can talk to us. At least if we can talk to someone it would make me feel a little better. It's like they cut us off. Thank you.

Been a customer since 2008 and no "real" issues until 10/14/2015. Left one job and started a new one expecting a direct deposit from both. Only received a deposit from company X and not company Y. Tried calling RUSH and phone hangs up after 3-4 rings. Tried calling different times of the day and same issue. Got gas at Circle K $38.10 and two deductions posted - one for $38.10 and another invalid overcharge for $100. Finally did some research online and discovered that several people affected by a "technology glitch" that took place on the 11th. I figured RUSH was working to resolve the issues and it would be fixed overnight.

I have been a RushCard member since 2009. I never had a problem with my card until October 12, 2015 when they started the upgrade system. Today is 10-18-2015 and I still can't get access to my money. But one thing for sure is Russell Simmons and his family are eating today, his bills are paid, he is not going through any of the craziness that so many of us are. I wonder how he would feel if this happen to him and all customer services does is apologize and still can't give you a resolution to your problem. This is so ridiculous but like so many of you are saying once I get my money he will never have to worry about my business again. Frustrated to the maximum...

There has been a system glitch with a scheduled upgrade for the company. Since then I have not been able to access my money. One day it has a balance, the next day it does not. I have been patient and allowed what needed to be fixed go on for the last 5 days. Over the weekend I tried to call customer service because I am in need of my money, I have been to pawn shops and borrowed money but I am running out of options. I was on hold for 3 hours and 41 minutes the first time with no contact. The next try I held for over 2 hours. I am getting very worried as my paycheck is due to be deposited in 3 days. I cannot talk to anyone and there is no change with my account. I am sitting at a zero balance. As I speak.

I loaded $110 to my RushCard through MoneyGram on October 14th and still haven't received my money. Usually when I load money I get it within 10 minutes. Where's my money.

Russell Simmons, this has to be the most horrible and terrible mistake you all could have made. You people have my money as well as others. My entire check has been sent to you all. I have mouths to feed, bills to pay which means my lifelines are in your hand. It's cold outside and my kids can't live outside in the cold and without food and gas for transportation to school. You all have made our lives a living hell. I have been a loyal customer for 12+ years and I have also referred many others in which I can say now that I truly hate I have you. All should accommodate your customers with $1000.00 or more. How do y'all plan to reconcile this? I have contacted a lawyer and Monday morning will be contacting Better Business Bureau as well as the attorney general's office. We should be compensated. 6 days and still no money in my acct!

I have been with RushCard since 2003. Never had a problem with them. A matter of fact I recommend them to all of my family and friends but what have been going on is outrageous. I have money and can't pay my bills, late fees and unnecessary charges mounting up with no kinda compensation for all of this. I miss my midterm exam because I couldn't buy gas. I miss my son soccer game. I could drive out of town. My insurance almost got laps. I had to borrow money to prevent that with a high interest. Rent is due from the 15th. Now I am paying a late fee of $25 everyday. Where is all that money coming from after or whatever this is corrected. The system was never broken. Now what.

RushCard has been excellent so far so I'm still sticking with it. I've been with them so long and have recommended them to friends, people and family to try it out. I have multiple checks deposited, such as state check, social security check, and SSI check. They all come in different days, earlier than when they were supposed to come. They don't come all together in one shot. When I need to take out all of the money, I have to take out a certain amount of money to pay a bill, because I got to make the money order instead of paying it with the card. It's difficult because sometimes they don't give me the whole lump sum at one time. They give me a certain sum and I have to wait a couple of days to try to get the rest of the lump sum, to make that money order for my payments, but I don't worry about that. Overall, their team is friendly and they answer my questions. They're great. I've been satisfied with them and it's been a good experience.

RushCard has held people's money now for over a week and they can't access their funds. My deposit will go in Wednesday morning and I am afraid I will not be able to access my paycheck. Someone needs to do something about this cause people can't pay their bills or buy food for their families.

I have been a RushCard member since 2011 and on October 15th we were supposed to get our direct deposit. Still waiting for our money. The customer service is horrible to say the least and keep you waiting for hours only to be hung up on! Will be contacting a lawyer soon! Do not use #rushcardgate.

We used to love your service: guaranteed 2 day early deposits, the only benefit to RUSHCARD. RushCard does not help the customer’s credit rating. You charge customers a fee to spend their money. You limit customers on how much they can spend. NOW you frozen customer accounts without any accountability to the people whom helped you sit pretty.

Load money on my card Friday afternoon to pay bills only for the ppl to tell me my card was decline!! RushCard customer service hanging up the phone every time I call and the only thing Russel Simmons can said is, "Your money is safe." WWHAATT? Write us a check, something. And for all these new posts about RushCard being so great and RushCard respond back to them saying, "Thank you," that's fake. It's really them writing that. Don't be fool people.

I was told numerous of times that I will receive my pay on my actual payday which is a lie. I have been loyal RushCard customer for 5 years and after working for 96 hours I would expect my money. I'm currently without food gas and lights with a car note cable bill and phone bill due. I don't know what to do. I don't even have gas money and I'm currently on hold waiting for a supervisor for the past 3 hours!!!

I had a Moneygram deposit on 10-13-2015 to my RushCard, & haven't been able to take my money out on my RushCard. And when I go into my account with RushCard it does reflect my balance on that date, and deposit made on that date, but still can't get any money out??! They keep making promises, but no money available!! Please, I, like other people, need my money to live and right now my cable TV is getting ready to be disconnected as we speak!! I need help getting my funds out & to me. Thank you.

I have been unable to access my money for over 4 days now. My balance has consistently decreased. I have been unable to buy food, pay bills, and gas. Effective 10/17/15, my balance is at zero and I should have a little over $450.00 (my car payment and gas and food money). I have called twice both times waiting over an hour each time to hear they have a glitch and they don’t know when I will have access to my money again but should be in a day. That was 5 days ago. They have not contacted me. Please help.

Being a customer with RushCard since 2013. I am very disappointed to have to do this. Due to some type of system failure I have not been able to have access to my direct deposit (they can't find it), my balance is incorrect, I have been locked out my account, NO Money and no resolution in sight. Can't feed my kids!

I've been a RushCard member since 2009. On October 11th I ordered a new card because my other was lost. On October 12 RushCard updated its systems and it's been haywire ever since. Not only have I not received my new card that I paid 35.00 to be sent to me express now I have no access to my account due to whatever glitch that happen while updating system. It's been 6 days and problem still not fixed. My direct deposit went in and I can't pay my rent or bills. This is very unprofessional and flat out disrespectful. I call customer service numbers - they ring out or an automated system answers and I don't get a chance to speak to anyone. This is not how business should be conducted.

I was suppose to get a direct deposit on Friday but was unable to receive it because of the system update. My account was closed and money was taken out of my account. I have been trying to contact Rush and through phone call and was unsuccessful, via email and was unsuccessful, and now I'm writing a review. You should hire more people if you're going to do things that will mess up our money so we can contact someone and be told what's going on. I have been a RushCard member since 2013 and I feel like I deserve an answer. Instead I'm getting no replies. I'm really pissed.

RushCard has really disappointed me. All I wanted was for someone to activate my card for me and they give me the same answer. The system is down and we are working as fast as we can to resolve the problem. However, they have on Facebook that they are back to getting the customers paid two days early because the system is fixed. I don't understand - how can the system be working and I still can't activate my card?

RushCard has so-called updated their system and now thousands of people are without money including myself. The last year has been bad with them. Do get one! Over a week with no money.

I have been a RushCard member since 2008. The update that was done to the system on Oct. 12th 2015 has impacted my life tremendously. I cannot access the funds that I did have, my direct deposit was late showing up and when it finally did show up I still can't access my money. I am a single mother that lives paycheck to paycheck. I have had to borrow money from family to put gas in my car. I have bills that need to be paid that I can't. I was unable to move my furniture from storage into my new place (me and my children are sleeping on the floor). I can't buy groceries so we are depending on other people to eat. When I try to reach customer service I keep getting hung up on or when I do get someone they cannot speak English well and are rude. I will no longer be a member after I get access to my funds.

Where is my money man? Why I can't get a hold to anyone at Rushcard? This is so sad and by far the worst. You make all this money and can't fix this problem. I call your company to try to talk to someone there and it's a recording all day long. We have bills to pay.

I have used RushCard for a couple of years now. I have the direct deposit option and I use it to get my cash early, pay bills and my online payments. But my experience with RushCard has been a little bad for the past couple of days. When I tried to go onto my account on my mobile app, it said I had to change my password, so I changed my password. But then I went on to my account and it’s saying that I have $115 on there. Before they did the update, I only had $15 on there, so I didn’t want to touch that money. And then my check goes on in Friday and they took $100 away from me because they put $100.

Very poor service.

My Card was lost and whoever found it decided to spend my money. Now of course because of the ongoing system issues it's very hard to talk with a live agent. But when you do they will just say they can't access any accounts to cancel the Card nor dispute any charges (automatic voice says it takes 90 days to dispute a charge, better not be for me). So now I have no money and No idea when this issue will be fix. Side note - will not continue business with RushCard and will not recommend anyone. Will make sure my employer stops the direct deposit ASAP.

Had to leave town for an unexpected death in the family. I usually receive my direct deposit a day in advance. I received the message about the update however I was able to use my card once it was "back up". It's been 2 days since my pay day and NOTHING... I called customer service and after being "disconnected" several times I was able to get through to someone. She told me all direct deposits were being manually deposited and I'd have my money by that day.. Still NOTHING..

I applied for a RushCard after it was recommended by a friend. The application process was pretty simple. The card arrived, I easily established a PIN and an online acct and set up my payroll check to be automatically deposited to my new RushCard account. Payday came and my funds were nowhere to be found and my card was said to be inactive. After several hours on hold trying to contact customer service I was informed that there had been a technology glitch and my funds would be available the next day. This was a huge inconvenience but I waited patiently. The next day came and went and still no funds. I've spoken with customer service supervisors multiple times and am getting a complete runaround.

I have had an ongoing dispute with another company taking my money from my card. I have tried to call customer service & always get a computer so I let it go & just starting withdrawing my money right away & it worked it fine till I get the other issue resolved. But since the update, I was not notified as to having funds deposited on my account & the other company took all but $4.00. It is all I have for the week. I can't log into my account, I have had to change my password 2 times, & have now went to other card holder... this is after I received 1 email saying that everything was back to normal after update... not cool. Now I don't eat for the week.

I first started using RushCard in 2012. I had some issues with card so I stopped using card. Well a few months ago I decided to give RushCard another shot and everything was going fine until Wednesday the 14th. Well check didn't deposit and after 2hours of being on hold I was told money would be on card Friday. Well Friday hits and I check online account and account is pending, not to mention my check was available Thursday. So I started calling customer service at 9 am. I was hung up on at least 7 times after being on hold after every 30 minutes. I finally got to speak with someone at 9:45 pm just for them to tell me they don't know when my money will be available.

This is by far the worst customer experience I have ever faced. I was expected to receive a payroll deposit this Tuesday 10/13/15 however I have not yet received any funds on my card. This has tremendously caused an inconvenience for my family and I. Whatever means necessary I will make sure this makes it to the national headlines. I am disgusted with the poor customer service that's provided when speaking with a rep. On numerous occasions I have spoken to several reps where it is blamed on a system update and when I request to speak with a supervisor, I am placed on hold for hours on end with no one that comes back on the line. It's a shame that this has caused a great inconvenience to other consumers and I'm quite sure there will be others gladly to have another vendor handle their financial affairs. An apology would not resolve this issue.. I want this resolved immediately.

I’ve been with RushCard for about 15 years. I chose them because I like the fact that they were giving back the dollar after $10 but that ended a few years back. They were honest and trustworthy and that’s what motivated me to come on to them. I always use my card to make online purchases and pay bills and another thing I like is we can set a vendor up and RushCard will mail the vendor a check on a monthly basis out of our account.

I am very disappointed. After this upgrade RushCard did on October 12, 2015 I am unable to login into my account and they made me change my password. After changing my password, they are now saying that I am locked out of my account. My money was direct deposited into my account on Wednesday and I have yet to see MY MONEY... I have bills to pay and have kids. My account is showing a $0.00 balance. I have tried to call since Wednesday and I get hung up on after holding on for long minutes. I have been with them since 2009 and have had this issue one other time. I am very upset and want my money so that I can go to a real bank. This is enough for me... NEVER AGAIN!!!

I was supposed to receive my money from work on my RushCard 2 days ago. Needless to say, today my electric is due and my money is not on the card. I called the customer service number. After holding for an hour, they just hung up. Called corporate and the phone just rang for hours. I do not recommend RushCard to anybody. Check out their Facebook page, you know what I'm saying.

RushCard are having problems. I can't get a hold of anyone. I got paid today, and it didn't post yet!!! Not happy!!!

I have been a RushCard cardholder for over 5 years. I never experienced such lack of regard for its customers as I have this past week. I normally get my direct deposit on my RushCard every other Wednesday (one day early). Well, after realizing it was not there I attempted to reach customer service with no luck. You either get a message that the lines are busy and it hangs up, or it transfers you to someone and it hangs up. I cannot access my account online either. So, I ended up getting my direct deposit Thursday, or so I thought.

I have been a RushCard member since 2013. Have not had any problems until now. I had my wallet stolen about 2 weeks ago. Called to have my card blocked and to receive a new one. Once I received the new one went to activate it and it would not let me. The system keep telling me my old one was still activate. Lucky for me the person who took my wallet didn't use it. I am still unable to get my new card activated. I have rent due and I need to get food for my kids. No one has answers as to why and how long this will take but since this has been going on I have had to go and get food from a pantry and from my kids' school and borrow money for gas to get back and forth to work.

Since Monday 10/12/15 I have not been able to access any of my funds. I have rent to pay, and other bills that are now past due. There are not enough updates as to when this will be resolved. This issue was supposed to be a 1 day update that has turned into a number of financial issues for many. I cannot even access my online acct, can't activate my new card that was sent because RushCard system is telling me my social security number is invalid.

I had my check direct deposited in my account this week. Usually I get my money Thursday night (yesterday) but my account says 0.00. Also I saw that there were double transactions and I would love to clear this all up but every time I call, and I've called every 10 min since 7 am today, I cannot get anyone. It just hangs up on me. My whole check goes on the card and now I cannot access the app and still can't reach anyone. How do I get my money??

Due to some type of system updates my account is totally messed up. 1st they had my balance at 400.00 which I know I didn't have. The next day they have double charges that have already cleared now my balance is zero. This suck I have to feed my kids.

Not sure how anyone could give a positive review especially right now. Nothing but problems since they changed from Chase to MetaBank. The system quote upgrade that has went on for 5 days now and is still not corrected. Money not in accounts and money disappearing from accounts, cannot get a customer service rep on the phone. NO WAY I WILL CONTINUE.

I have used RushCard for about 2-3 years now and I haven't had any issues until now... I have been calling customer service for 3 days, no answer. I have sent emails, no answer... I'm getting very frustrated. My balance is showing 0.00. I have no money. This is horrible customer service...

After all the trouble with my RushCard lately yesterday my direct deposit finally went through. With the way things have been going I checked my balance this morning when I woke up and it now says $0. I checked my last 5 transactions and it had my deposit on there with no withdrawals but it said I have a zero balance. Since I keep having to call back because I keep getting hung up on by customer service it's now saying my card isn't activated. WTH. I work hard for my money and have a family of 7 with 5 kids to feed. I feel so helpless because I can't even get a hold of one single person from RushCard. They should be ashamed of their self - messing with people's lives like this.

I am now waiting over 24 hours for my direct deposit to load on my account with nothing but a recorded message and an IG message I happened to come across indicating there is an issue due to a computer glitch. I have sent an e-mail, to which I received an acknowledgment of receipt, but no response. There are two customer service numbers - one in which there is a recording about the computer issue with an apology, but no way to speak with a customer service representative. I waited yesterday twice on hold for 30 and 40 minutes, with no response. I am now on hold for 10 minutes thus far listening to music. I require access to my funds to pay bills and live. This situation is being handled very poorly, especially since it is not the first "glitch" and I've been a cardholder since 2010. The decency of a return e-mail/call would be appreciated.

I truly love my RushCard. Been with them for 5 years now. Never had a problem or issue with RushCard. I truly understand the system upgrade, nothing is perfect in this world. Stuff happens and I know people it involve money but please give Russell Simmons a break. Please he's a good man.

I've been a customer since 2009 and I've just had the WORSE issue ever. There was an update that was to take place over a 4 hr period and it's been a week and still the same old lies. I have medicine to pick up and I can't. I have chemo sessions and I can't get them because I have no funds. SOMETHING HAS TO BE DONE ABOUT THIS!!!!! People have not been able to buy food, gas or pay bills. I myself can't get the meds I get.

I've been with RushCard for almost 15 years. Never a problem with my money that was not fixed asap. The new change in October cause my money to disappear. I know they are working hard to fix this. My son is disabled and get his direct deposit on RushCard.

The only benefit I've experienced from using their card is that there's no overdraft fee. Moreover, it's very convenient to pay bills and make purchases online using Rushcard. It's easy to utilize their direct deposit option as well. When I left my card and I had to get another one, their team were courteous and friendly. Overall, it's been a great experience.

I called October 9th at 4 p.m. to order a replacement card express. It costs $30 via FedEx for a 2-business day express delivery. The customer service representatives could not provide a tracking number even though 2 of 3 representatives claim they could see that it was sent on October 13th. One representative could not verify that it was sent at all. I called FedEx several times to find out if a package was scheduled for delivery to my home. There was no package. FedEx says that all items are assigned a tracking number. I have yet to receive my RushCard as of 10/15/15, 11 p.m. No one has offered to refund my $30. I am afraid of the cost for late bill payment. Once this is over, I am going to deposit my funds in a Union account. The End.

Today is October 15, 2015. I have been on hold for over an hour waiting for customer service to ask about my direct deposit. When someone came on and was about my direct deposit, she told me that she don't know when I will received it.

I am very disappointed in this company. I have had my card for several years and have had a few issues in the past but nothing like the experience I had this past week. After a horrible divorce and an ex-husband that totally ruined me I have been trying very hard to rebuild everything but still pretty much live paycheck to paycheck. I know to someone like Russell Simmons, who has more money than 100,000 people see in a lifetime put together, my measly $50,000 a year is nothing but it is all I have and I work very hard for it.

It's been 4 days and I'm not able to use my card. RushCard, why is that ? It's 7:59 pm Oct 15 2015.

I been with RushCard for 6 yrs now and ever since Mon. Oct 12th with y'all "system update", I've gotten my deposit 3 days late. Can't use my card and showing a zero balance. I'm fed up, never had a problem with y'all. Now customer service people are rude and hang up on me. I'm a look into getting a lawyer to fix this once and for all. This is BS, I can't even transfer money. What is wrong with y'all? I need you all to call me and resolve this crap, at least an email. I got bills to pay, us the users of RushCard need answers and we need them now.

My card that is suppose to be active has been switched to inactive and it's the only card that I have.

My husband and I both have been with RushCard for years. Before this "system update" I loved them. However, now I will NEVER go back to them. No one answers the phone, the apps are inaccurate and you can't access your money. The icing on the cake is that they is still no solution to the problem!!! Never again RushCard...

My payment was posted 10/10/15 and today is 10/15/2015 but I'm unable to get my money! They say they're doing "system repairing", your "repairing" shouldn't keep me away from my funds and leave me worried on how to pay bills!! Avoid. Stay away. Just get a normal bank. It's not worth it.

After going to local stores where I can refill my card I was inform that it was something wrong with the system! After staying on hold for an hour with RushCard customer service I got a rep that act like they didn't know what, when or anything! Worst customer service ever and I still don't know when I will be able to refill my card.

I was loving RushCard but now I'm very upset. I got paid but I can't use my card. I don't have any cash cause it's all on my card. My child doesn't eat air.

This is my second direct deposit with this card and my funds have not loaded yet... Cannot contact anyone, please help.

On Sunday 10/11/2015 an Email and text messages were going out regarding the security updates. I have received my direct deposit, however my card is showing as inactive on 10/14/2015 at 6 pm pacific time. I spoke to a representative and was informed that the card status would be changed to active before 11 pm Est time. 10/15/2015 the card still shows as inactive. Spoke with gentleman around 10:02 am, stated he is sorry for the inconvenience and that the card should show as active momentarily. As of 11:48 card shows as inactive. I understand the glitch however the customer service and broken promises are enough. 5 days without YOUR own money is not acceptable. Hearing the same message repeated is not acceptable. I will be changing over my banking needs after this.

It's been three years now since I've had Rushcard and heard of them thru word of mouth of a friend. Since I've started, I can take care of my business on the go and I like that access. I can call whenever I need to and talk to a representative ASAP which is pretty good. Handling my business by having it in my pocket is one benefit of Rushcard and it's a plus since it helps me out a lot. Moreover, the two-day advance before the Friday helps me a lot too. I can have a few more extra bills quicker than expected and I like that feature. I use my direct deposit option more frequently and it's been very easy, works smoothly and on time. Overall, Rushcard is fantastic and I'm referring a friend to them.

The week of Monday October 5, 2015 I was notified that RushCard (UniRush) would be updating their system on Monday October 12, 2015 from 3 am until 8 am. On Monday October 12, 2015 at around 9 am I saw a posting on Facebook that said the update was taking a little longer than expected and that it should be complete by 12 pm that same day. I previously had a balance of $49 on my card. Around 1 pm I tried to make an online transaction in the amount of $6.98 and it was declined. At that point I realized my funds were not accessible. I attempted to call RushCard (UniRush) several times and sent emails between 10-12-15 and 10-15-15 but received no response. There was no communication sent out to neither myself nor my husband who is also a cardholder. He typically receives his Direct Deposit paycheck bi-weekly on Wednesday morning by 1 pm. I typically receive my Direct Deposit paycheck weekly on Thursday by 11:00 am.

All of these "great" reviews are fake. Please go to RushCard's Facebook page to see the truth. Accounts have been frozen and money is missing for 4 days now. Customer service continuously says the issues are fixed and everyone can access their money, but that simply is not true. There are thousands still missing money or locked out of accounts. If I could rate this lower than one star, I would.

I was informed by RushCard about updates that were to take place on Oct 12th, 2015, from 3 am till 8 am EST. I was instructed to withdraw money before that time or wait until the updates were done. It is now October 15th and I have missed 2 days of work, not sure if I will have a job by the time this is done. 2 bills are racking up late fees, my cell phone is now off and worst of it all, I still don't have my direct deposit nor the money that was in the account prior to this update. My share of the mortgage is due, childcare is due and all I have from Rush is an apology. My life is on the verge of changing dramatically because of this update. Soon as I get my money, I will RUSH this card (NEXT DAY AIR), back to sender! You owe us Russell!

For several days I have had no access to my funds. I understand there was a glitch in the system and it screwed several customers’ accounts. However, after being patient for three days, attempting to call customer service is a no go, they will not answer. They placed me directly to a recording that says call back, I have tried emailing reps per their website, no answer. I am now a week into no access to funds. Now, I have no access to my money, and no way of contacting RushCard for any assistance or information about my account. This is one of the most inconvenient and troublesome encounters I have ever had with any financial institution. I have money with a company that has frozen my funds, and doesn’t answer their customer service line or email requests. I am beyond frustrated. I am stressed beyond belief and I have no idea when I will see the light. AVOID RushCard.

I'm mad as hell. RushCard has my money and I can't get it... My payday was 10-14-15 and there no money on my card. I been calling RushCard for two day now and they're not picking up. I have a family to feed, no gas and other bills to pay. So hurt.

I have never had a problem with RushCard. I've been with them for many years and recently an update was done to their system and I can't retrieve any of my money. I'm very upset because bills have to be paid. I'm just praying it's fixed soon!

This will be the second pay in a row I have not received when I was supposed to. And now you can't even get through to customer service to find out what's going on with your hard earned money. Why won't anyone give us an answer about what is happening and where my money is. This is the worst experience with a company I have ever experienced. I saw on the news that because of this system problem, people have been waiting days for their money and still don't have it. I am going to lose my house, my job, my car, everything if this horrible company doesn't get it together and give me my money. DO NOT PURCHASE A RUSHCARD!!!

Please whatever you do... DO NOT GET THIS CARD. THE SYSTEM HAS BEEN DOWN FOR 4 days. The news media has been contacted. People can't get their money off direct deposit - aren't showing up. Just go on Facebook/RushCard. It's horrible. Been with them for 8 years. This is not the only company who over 2 days early.

Currently there are thousands of cardholders that have been denied access to their funds. The company keeps lying on social media that the issue is fixed. It is not fixed and I still cannot access my funds. And every time you call customer service the phone just hangs up.

I received no text message or email notifying me that RushCard was making a transition over to a new system which could cause a delay with my direct deposit. I'm now concerned since my rent and car insurance payments are being delayed due to my money has not deposited. I've tried to call and speak with a representative but the system will not allow anyone to get in touch with an agent. VERY POOR SERVICE! I am not considering moving my money to another card and cancelling my Rush account.

RushCard is doing maintenance and the system has been down almost a week now. You can't get through to the 800 number or customer service, they do not respond to your emails, and they haven't loaded my paycheck. I've used this card for over 2 years. I work for a bank myself, and this is unacceptable. I have a child with special needs and I need my money available for care for her. With no one to resolve the issue, they are jeopardizing the health and safety of my child. I will be closing my account as soon as I can retrieve my paycheck, and I will be contacting the BBB and attorney general. There are also banking regulations that they are in violation of, and I will be reporting them as well.

I been with RushCard for a few years now and I am very disappointed with what is going on when they updated their system. I can no longer use my card to make purchases nor get money off of my card. I tried calling the customer service number and then I get disconnected on their end and the phone hangs up. I can't get a LIVE person to speak to. I would be a little at ease if I could speak to a HUMAN and know what is really going on. I am no longer dealing with Rushcard and for my family and friends that were dealing with them I notified them as to what happen to me and they tried to log into their accounts to only be told their password is invalid.

First off let me start by saying I'm pregnant and haven't ate since yesterday morning because I expected my direct deposit from my employer to be on my card at 1:30 pm yesterday 10/14/15 on Wednesday like it usually is every Wednesday. I also got put out the room I was staying in because I couldn't pay them on time like how I do every week. It took hours for me to get in contact with RushCard and when I finally did get put on hold I had to wait another hour for someone to answer the phone... So I'm giving this lady my information and everything and telling her I'm pregnant and need to eat, she looks up my direct deposit and says she doesn't see it and that my employer must have not sent it when we both know that was not the case at all. So she tells my last direct deposit info and say they have nothing and to call back and I'm like no...

I was laid off two weeks ago. Well I can't use it or even see that it's in the acct cause I'm unable to log in or even get someone on the phone. Now the electric will be shut off tomorrow. And I have to move on top of that.

A coworker told me about Rushcard and you get paid two days early using its debit card so I went ahead and got one. However, they don't sometimes do the two days early as advertised, so we have to call in but lately they've been on time. Also, I have been able to manage my finances better. I got another card to put my social security check on, but I'm still afraid of doing it because I don't want the delay. Once in a while, I put a hundred on it, so I am figuring out how to do that comfortably without having any delay in my payments. Moreover, paying bills and purchasing online using RushCard is very convenient. But I'm not happy that I get charged for putting my money on the card. But other than that, their team has been great and I've recommended Rushcard to other people. Overall, I like Rushcard because if I didn't, I would pull my money out and not use it.

No funds. Can't get no help from customer service. I will be leaving RushCard. I'm going to a real bank.

I recently applied for and received a RushCard and this has been by far my worst experience ever with a prepaid card. I have been trying to contact someone for the last 24hours only to receive a computer generated message back via email stating someone would contact me. My deposit posted a day and a half late and after one transaction all of my funds had been removed and showing a zero balance. This is very disturbing and even more so because I can't speak with anyone to see what's going on or to get any resolution. But you advertise 24/7 support.

I have never really had a problem with the card up until a couple of days ago. I guess they did a system upgrade and now they've messed up my direct deposit. I'm supposed to receive my check today and the rep told me they're working on it. I hope the bills I owe understand that they're working on it as well.

Customer service is not helpful with major concerns.

I'm a hardworking single parent which I have four children to provide for. I've been a customer of RushCard for almost four years and however, every month the services get worst and worst. The latest incident is that RushCard decides to upgrade their software and loses all of the direct deposit that were sent to them from everyone's employer. Never once apologize for the inconvenience, instead they've stated there's no further information that they can provide because they're unable to access the system or locate any deposits.

I'm trying to call because RushCard took 40 dollars from my account and they won't answer the damn phone because it keeps saying the they experiencing higher call volume. Somebody better tell me something... because right now I'm pissed to the ** max. I don't play about my money... got me lookin' crazy trying to add up my receipts. I can't even get my Rush Text Alert as well because it's now sayin' "sorry this service is not available for your service plan." I have been a faithful 7-yr customer and had no problems until now. This some **.

NO money on card for 3 days!!! Unable to access funds, no matter what ATM I try to use. My daughter work 2 jobs and she is unable to receive her direct deposit and her previous money from her debit card. Hundreds of thousands of people are affected by this. Customer service is not responding to any of her calls. They even hang up or never answered. Was on hold for 30 minutes only to get transferred over and hung up on. Her routing number goes to MetaBank and they are not trying to help us either with this situation.

I am paid on Tuesday. It is now Wed and I still don't have my paycheck. I call customer service am told my account don't exist. I then try and speak to someone and it tells me high call volume. This is not okay. I rely on my paycheck as I live paycheck to paycheck and now have no clue what's going on. I am extremely upset and not sure what to do.

My card along with thousands of others are unable to get into our account after countless calling and staying on the phone for hours just to have the phone hang up on you. My balance shows $0 which I know I have plenty of funds. In addition it won't allow me to access on the app or the website because it's blocked. I want my money so I can close this fraudulent card!!! This has been going on for 4 days and they keep lying saying it's back active and it's not! Please review their facebook/Twitter/Instagram accounts to see all the complaints. What am supposed to do for money???

Experience was better with the old style card information and direct deposit. I had my direct deposit in a timely manner and now there is a wait on my money and I can't pay my bills on time so now my I will be late on bills and might have some of my things repoed. Who is going to pay for the charges on my items that might get repoed? If they are repoed this is a very bad experience and if I don't have access to my money by tomorrow then my accounts will be shut off Monday and I will find a better bank that I can access my money anytime I want and don't have to worry about the funds being available or in other words waiting for someone to fix the mistake they made.

The system has been down for several days. As soon as my funds are available, I will be moving my money to a real bank. I have had it with RUSHCARD!

RushCard is have major problem with their direct deposit and not able to fix the problem in a timely manner. People have bills to pay and food they need to put on their tables and no one can tell the customers when they can start to see their money. Customer service has no answers.

RushCard did an update to their system a few days ago. As a result of that update, hundreds of customers, myself included, are now unable to access our Direct Deposits for the 10/15 pay period. My rent is now late, which means I have to pay late fees. My job sent an email to their payroll company to hopefully be able to reverse this last Direct Deposit so that my job can then just cut me a check.

This "upgrade" is terrible!!! I have been without my money for 3 days. I've called customer service every day since and I've been told every time that the upgrade should be done and all accounts should be corrected by the end of the day. It's been 3 days and no change!!! I've been hung up on 2 times and everytime time I call, my wait time is AT LEAST 45 mins. I am done!!! As soon as I have access to my money, I'm out! I use to have a RushCard years ago and just recently decided to go back. Worst decision I ever made. I've only had my new account for a month and I'm already over it! The early deposits are just not worth the poor service or the hassle. Do yourselves a favor and try another company or bank.

I've been unable to contact customer services, my e-mails have gone unanswered and the website continues to crash every time I attempt to access my account. I am praying that my money isn't lost through the direct deposit! I need answers!

Everything's going great. I haven't made an online purchase yet but I plan to!

I have been a RushCard member for ten years. They have updated their system several times. Over past year their service has been bad. Now we cannot access our money either by phone or internet. They won't answer phone, only automated service that deducts money from your account with each call. On internet it asked you to change your password but never changes it or give you access! This has been 4 days now. I spoke with an agent 3 days ago and he said we can use our cards. I swiped it and no it didn't work. I've tried every day with no results! This is very poor service.

My name is Tanika **. I ordered a replacement card 10 days ago and just received it. I been trying to activate my card with the 1-800-207-4109 number. As I enter my social security number, it is not allowing me to set up a new PIN, stating the entry is invalid. I need my money now, I have a 7 month old baby and I will file a civil lawsuit. I’ve been trying to activate my card for 3 days, I can’t even get into my account online. I need an immediate response. I'm pissed off as I don't have money or diapers for my baby and the direct deposit can’t be reversed.

I cannot get through the phone lines to speak with someone about my RushCard account. For days it just rings continuously... My funds are delayed and I've been a cardholder for 10+ years. #beyondpissed

I have had this card for a long time. My direct deposits come on here as well as I pay my bills, etc with this card. We have received NO updates. Our money is missing, direct deposit is floating around. No one is responding, customer service picks up and hangs up the phone. There is too much scam going on and we need resolutions!

RushCard was scheduled to have all updates complete Monday (10/12). Yet as of today we are unable to use our cards still, access our money, direct deposit will not post, plus their number all seem to be busy, no answer or hang up on you. Help!! We have bills that need to be paid and they seem like they can care less whether you eat or have power. I need some inside as to if I am going to be able to get my money or is this a no-win situation. It's been 3 days and they haven't emailed us on anything going on but post on Facebook and Twitter that everything is working ok.

I love my RushCards. I use them for business and personal reasons.

Very pissed off. I haven't been able to use my card in 3 days. My employer has made a deposit. Not able to get funds. The phone lines are down saying the party I reach, the number is not working. I have bills to pay. I will be canceling my service. I need to know first, where is my money? Very pissed customer with no answers from nobody.

I've been a RushCard member for over 3 years and my experience with them has been wonderful up until now. They spoiled me and always made my funds from my direct deposit available 1 or 2 days early. But this time around, it's not even available on my actual pay date. My transaction history is all screwed up and I can't get a hold of anyone. I've called 4 times this morning. The first time I was on hold for 41 minutes before I had to hang up. The second time 17 minutes and the last two times I heard music for a brief moment and then someone hung up on me. I've sent contact emails and getting no response. This is really unacceptable when dealing with people's money, their lives. I really loved RushCard but now all I want is to cancel and never deal with them again.

My Visa account & direct deposit with RushCard has been down for 2 days now. I need access to my account to pay bills and eat. It is impossible to get in contact with RushCard through phone, internet, and ATM. MetaBank stated the system crashed on 10/13/15. I don't care. I need my money from that account to pay for my medication. Will somebody please help me gain access to my account or tell me what steps to take? I am so frustrated and confused.

RushCard did an update on Monday 10/12/15 and ever since then my card has been messed up and I cannot use it. We were told in a text to make sure that you withdrew funds because they were doing an update Monday 10/12 so that is what I did. My direct deposit goes in every Tue night around 11 pm without fail, never been late. Now it is Wed 10/12 10:15 am and still no direct deposit and cannot use my card. I have been calling every number to speak to someone since Monday to check to make sure that the update would not affect my direct deposit. I also wanted to ask them why I still cannot use my card when the phone app and automated system is telling me I have money on my card. The amount of money the system is saying I have is incorrect as well and keeps changing.

I have called RushCard 30-40 times. Every time I call it either hangs up on me after two or three rings, I’m on hold for hours and hours at a time and music just plays and plays and plays, or the phone will just ring forever. My card has been blocked by them on other occasions where it took me a month to get in contact with them to let them know the transactions was me and to unblock my card. All of my money goes into this account so when they block my card I have no way of getting access to my money. They are a horrible company and horribly ran. There is no way customers shouldn't be able to get in contact with them. If you are reading this AVOID RUSHCARD AT ALL COSTS!

RushCard did upgrade Monday 10/12/2015. The 866-787-4227 phone line is not working. I have never had a problem with RushCard until now. My husband transferred money to my account. It was taken from his account and never hit mine. It's been 24 hours.

RushCard just did a maintenance shutdown, where I couldn't use my card at all. Now my balance is showing wrong on my text alert, and online account. It is not showing my direct deposit. I have tried several times to contact Customer Service, every time staying on hold for over 45 minutes. This is the same every time I call in, but this time it has been the worst and longest wait times I have had. Very unhappy with the Service Department.

I've been a RushCard member since 2004 with no issues! As of Monday, October 12, 2015, myself and many others are unable to get our money from them. I have over $800 I'm unable to retrieve and about to get my gas shut off. Customer service either do not answer the phone or hang it up when it rings. I'm currently in contact with a lawyer. For the people who's write good reviews for RushCard since Monday, you can't possible have accounts with them!!!

I got the RushCard prepaid card because I'm getting paid two or three days in advance before I get my paycheck as well as getting my benefits early. I can pay my bills and load money on the card. I have used the card to make online purchases. This is convenient because if there's nothing on the card, I might have cash in my pocket and if I see something, I'd load money to the card and go get it. RushCard is doing a great job. The reps are always friendly and knowledgeable. I don't have to worry about when I'm getting paid. I can call their number and they'll tell me automatically when my money is going to be loaded.

RushCard had some new update. With this update members have not been able to access any funds needed. I have bills to pay due today as well as in need for gas to get to work. This update was for Oct. 12, here it is the 15th and my direct deposit has being affected. I'm not happy at all with the service they give. Called customer service and they are aware and not sure when I will be able to access. Russell Simmons has to do better. This is not going to end the right way. I am very disappointed and will be cancelling my service.

RushCard has told its customers that they were changing their systems Monday, Oct 12, 2015. And as of this date their system is still down. No one answers the phones or you’re on hold, then they transfer you, then hang up. The website is down and you cannot get any answer, therefore no one can get any money or information about their funds. This has caused a huge impact with many as well as myself. This should not be allowed and something should be done to this company.

Other people must not be going through what I am. It had been a nightmare. So the RushCard all together shuts down for hours for a scheduled maintenance and during that time you are unable to use you card, YOUR own money. That was over 2 days ago. Was notified that they were back up and running. BIG mistake. They were having major issues. Hour later, I took all the money I had and attempted to load at the register on my RushCard. Seems like it worked but when I checked my account, nothing, no money. I waited and waited and still nothing. I called. It took over an hour on hold to reach someone. Their repeat hold music, OMG! Was told the update didn't go well, there are huge problems, try in the morning, hope to have it fixed. Until then nothing I can do.

So I have been with RushCard for about 5 yrs. There was a minor problem with my direct deposit when they switched from Wells Fargo to Metabank. A few months back my dd was late by a day. Ok I dealt with that but now they said that they are updating the system and I am yet to see my dd that was supposed to be deposited on friday. Spent all day yesterday trying a couple of different customer service numbers and got the recording that was supposed to give me a cs rep. I got put on hold for 1 hour then hung up on. The day before when I called, the cs rep gave me the company line of, "Our systems are updating and will be done by morning." So we are now two days since I talked to someone. Can't get them on the phone and the people at Metabank where my funds are deposited were rude and didn't have any answers and couldn't even tell me where my money was. They have 4,000 dd customers who don't have their money or access to it and still have no answers.

I went to get money off my card. It was denied yet the money still came off my card. I spoke with several representatives, they were kind and very apologetic to my issue. I'm just waiting for my funds to be credited back to my card.

The RushCard is a secure card. I have had many experiences with this card, it's better than banking with a bank. This card can be used almost anywhere, and the employees at Rush know their business. There have been companies that have tried to scam me for my money. I called Rush and immediately they put a block on my card, and issued me a new card with a new number. Thank you all at Rush Card, and THANK YOU Russell Simmons for thinking of this. It works for me.

My experience is this; I really like using the card and I've been a member for some time now. It's convenient but with the new limits on the card and using the banks now for cash advance is really an inconvenience! Not a good look at all!

I am so, so frustrated with RushCard. All of the sudden they are doing things, knocked out my logins for them, the phone doesn't pick up, & it has been 3 days which seems like no solution. Very aggravating. I can't get to my money... I went to telling people about them but now I won't.

I have had RushCard for a while now and I normally don't have any issues but today is different. It started on Monday, October 12, 2015 that a text was sent out stating that they were doing some maintenance and that we could not access our account until noon. I normally get my direct deposit two days early which means it should have arrived today. I didn't get my deposit and I cannot access my account nor get anyone on the phone. Every time I call, the phone just rings or it will finally pick up and disconnects. I am extremely frustrated because I don't have my money nor can I speak to anybody about it. This is poor customer service at its finest. They could have at least alerted its customers.

I can say the customer service is great. Getting paid 2 days early is helpful. However, when they update their systems it's terrible. Every time something goes wrong you can't contact them. If you are doing an update to your computer system, the phones should still work.

I am very disappointed, after this upgrade RushCard did on October 12, 2015 I am unable to login in to anything. RushCard made me change my password that I have had since I stress using the card. Then I cannot even sign in using the app or on the regular website. Then when I call it says I have a balance of 100$ more than what I should. Not sure why? But I'm not going to touch it then have RushCard take my money that gets deposited on there like they have before. I have tried to call the customer service number numerous times and it hangs up every time!!! I am very upset and disappointed with RushCard. Where is my money??? And where is a LIVE PERSON TO SPEAK WITH???

Company went through a system upgrade on Monday, October 12, 2015 at 3 a.m. As of 8:15 p.m. on October 13, 2015, this upgrade has shut the system completely down. This means NO DEPOSIT or WITHDRAWALS are allowed. When I attempt to make calls for clarification, I'm on hold for 45 minutes then disconnected.

All my money and direct deposit go into RushCard. They updated their system and my card is now inactive. I got a hold of somebody yesterday after being on hold for an hour and was assured I would have access today. Today: Customer Service line is down, online account and phone app down. Day 2 - no money, no help, no updates, nothing.

I have helped someone with something and they were making monthly payments to me. She lives in another state so it was a lot cheaper to send the money via RushCard as opposed to Western Union or MoneyGram. A friend told me about RushCard and I've been a card holder for 2 years and 3 months now. I like it because I get the automatic text alert that tells me my balance instantly and the transaction they processed. Most of the time it does, but sometimes there's a great lag in between. Moreover, it's also very convenient to pay bills online or make online purchases. The only problem I run into most of the time is that a lot of people consider it a prepaid card. I also use direct deposit every week and it's very easy to set it up. I go into the app and pull up the reload locations which are near me. I called RushCard yesterday to get some information and it was very easy and wasn't a big hassle. So my entire experience is good.

I went online to check my balance and it froze my card. I have a deposit coming today but can't check it. Every time I call it just hangs up on me. I don't know what is going on but it is so unfair. I can't check my balance. Please fix it, then I may give it a good review.

I have direct deposit set up with RushCard. When it was time for me to withdraw money, RushCard told me my pin wasn't correct and then said my card wasn't activated after I used it numerous of times. I can not get in touch with anyone from RushCard and no one has responded to my emails. So, basically they took my entire paycheck. I have no money for my children, bills, etc. I'm so sadden right now and just don't know what to do. Please RushCard give me my paycheck that I worked hard for. My heart is hurting.

I have been using my RushCard for a little over 6 months now. If it wasn't for the payday advance I would not have this card. I cannot check my balance via text, email or customer service. Every number I call never answers or it disconnects. I can't go online and find a way to contact customer service without being ran around the internet. Customer service sucks cause they never know what's wrong or going on and that if I ever get thru. Either I have a scam card or this company is full of it. Fix these issues and maybe I will be a satisfied CUSTOMER!

I've been a Rush customer since August. No trouble until today. There was a massive update that does not grant access to my money. No resolutions, only apologies. Give a timeline or an action plan. I work too hard for this company to hold my money hostage. Direct deposit at that! Wow!! Updates happen all the time and this company needs to get it together. I am now contacting my employer trying to work backwards. After that, this card will be shredded.

On Mon 10/12/2015 3 am - 8 am all customers were informed that there will be a system update and the new features will be awesome and just what we as the consumer needed. Well here it is 10/13/2015 and the system is completely out of whack. Not only am I not able to access my money, I can't even log on to my online account not to mention when I tried calling several times I have been placed on hold for over an hour with no response and when I tried again to log on it says my account cannot be found and I have been a loyal customer since 2014. This is so inconvenient and bad business.

RushCard notified me that they will be doing an update to their system... which would only take one day. It is now going on the second day and I'm still not able to access my account nor get any information from customer service. Beyond piss!!!

Online approved loan, "what BANK do you want it deposited to?" NO ABA number, NO account # - they refuse to deposit any funds to my RushCard without and do not offer ANY way to get the money, either a check or transfer. They will NOT make the deposit!!